EN

2010 Mercedes-Benz ML-Class Hybrid 4-DR w/SAB

1
Recalls
99
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 17.9%

Complaints
Recalls

99 Complaints

for 2010 MERCEDES-BENZ ML-CLASS HYBRID
06/22/2020
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 06/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB4AA******
Summary

WITHOUT WARNING WHILE IN MOTION, ON A COUNTRY ROAD, AN ALARM WENT OFF STATING "RETURN TO WORKSHOP" TURN SIGNALS STOPPED WORKING, DASHBOARD WHEN BLANK (NO SPEEDOMETER WORKING), SRS ALARM AND COULD NOT PUT THE VEHICLE IN PARK OR NEUTRAL. *TR

10/21/2019
Components: AIR BAGS
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB4AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE CONTACT REACHED OUT TO THE MANUFACTURER IN OCTOBER OF 2018 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE, AND THE CONTACT WOULD BE NOTIFIED WHEN IT WAS AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *PM

07/17/2019
Components: AIR BAGS
Incident Date: 07/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBD2FB8AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ ANNAPOLIS (324 6TH ST, ANNAPOLIS, MD 21403, (888) 261-7620) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. *BF *TR

06/09/2019
Components: AIR BAGS
Incident Date: 06/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB0AA******
Summary

TAKATA RECALL - AIR BAG STILL NOT AVAILABLE TO BE FIXED. WOULD LIKE TO GET THIS FIXED!!

04/25/2019
Components: AIR BAGS
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB8AA******
Summary

TAKATA RECALL: I RECEIVED A LETTER IN DECEMBER OF 2017 STATING THAT MY AIRBAG COULD KILL ME AND THAT REPLACEMENT PARTS SHOULD BE AVAILABLE BY MARCH 31, 2018 BUT TO THIS DAY THEY ARE STILL NOT AVAILABLE.

02/25/2019
Components: SUSPENSION
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8BG8AA******
Summary

VEHICLE HAS A VERY UNSTABLE RIDE THAT CONTINUES TO WORSEN. THE PROBLEM AROSE ABOUT 4 YEARS AGO AND CONTINUES TO WORSEN -- MORE SO OVER THE LAST YEAR. I'VE OWNED THE VEHICLE FOR ALMOST 10 YEARS AND TAKE METICULOUS CARE OF IT. I'VE KEPT UP WITH ALL MAINTENANCE AND ALWAYS PURCHASE THE BEST QUALITY REPLACEMENT TIRES. NOW THE VEHICLE IS SO UNSTABLE WITH ANY MINIMAL ROAD BUMPS OR EVEN SLIGHTLY UNEVEN SURFACES AT SPEEDS GREATER THAN 35 MPH. SUV LOSES IT'S "GRIP" WITH THE ROAD, ESPECIALLY CONCERNING IF MAKING A TURN AT THE SAME TIME. THERE HAVE BEEN TIMES WHEN MAKING A SLIGHT CURVE AT HIGHWAY SPEEDS, THAT WE HIT A TINY UNEVEN ROAD PATCH, WHERE THE VEHICLE SLIDES TO THE OPPOSITE DIRECTION WHERE WE'RE TRYING TO TURN. HAVE TAKE VEHICLE A COUPLE OF TIMES TO THE DEALER. EACH TIME THEY COME UP EMPTY -- THE LAST TIME THEY REPLACED THE BUSHINGS AT A HEFT COST, YET THE PROBLEM PERSISTS. THIS IS A DANGEROUS PROBLEM AND WILL ONLY BE A MATTER OF TIME BEFORE AN ACCIDENT OCCURS. DEALER IS NOT OFFERING MUCH HELP. TODAY'S SERVICE REP INDICATED HE FELT THE STEERING DID NOT "FEEL RIGHT."

02/25/2019
Components: EXTERIOR LIGHTING
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB8AA******
Summary

BRAKE LIGHTS & REAR TAIL GATE MALFUNCTION AFTER RUNNING CAR THROUGH CAR WASH. THE PROBLEMS SELF-CORRECT AFTER A COUPLE OF DAYS. SUSPECT THAT WATER IS SOMEHOW GETTING IN VIA FAULTY SEALS. THERE ARE MULTIPLE COMPLAINTS ABOUT SIMILAR ISSUES AND MBENZ HAS EVEN ISSUED RECALLS FOR OTHER MODELS. IN ONE RECALL, THE PROBLEM IS NOTED TO POTENTIALLY CAUSE A FIRE. ALTHOUGH DEALER IS AWARE OF THIS PROBLEM, THE BOERNE, TX SERVICE REP HAS NO INTEREST IN INVESTIGATING THE MATTER FURTHER UNLESS, KNOWING OTHERS HAVE SIMILAR ISSUES, UNLESS I PAY FOR THE SERVICE. HOPE WE DON'T EARN A TICKET OR CAUSE AN ACCIDENT.

02/08/2019
Components: AIR BAGS
Incident Date: 08/14/2010
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

TAKATA RECALL

12/07/2018
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 645-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/02/2018
Components: AIR BAGS
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

TAKATA RECALL, MY AIR BAG RECALL HAS BEEN POSTPONED AND DELAYED MULTIPLE TIMES FOR OVER 2 1/2 YEARS. THE MOST RECENT POSTPONEMENT STATED THAT THE REPLACEMENT PARTS WOULD BE AVAILABLE BY SEPT 30 2018. I STILL HAVEN'T HEARD ANYTHING AND IT IS NOW DEC 2018.

11/27/2018
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB8AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (JACKIE COOPER IMPORTS, 9393 S. MEMORIAL DRIVE, TULSA, OK), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/13/2018
Components: AIR BAGS
Incident Date: 11/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB9AA******
Summary

TAKATA RECALL REPLACEMENT PARTS FOR MY VEHICLE STILL HAVE NOT ARRIVED AT MY DEALERSHIP.

09/27/2018
Components: AIR BAGS
Incident Date: 09/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER (MERCEDES-BENZ SOUTHHAMPTON, 575 S COUNTY RD 39 S, SOUTHHAMPTON, NY 11968, 631-204-2500) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

09/21/2018
Components: AIR BAGS
Incident Date: 09/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEELER MERCEDES-BENZ (1111 TROY SCHENECTADY RD, LATHAM, NEW YORK 12110, (518) 785-4197) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

09/12/2018
Components: AIR BAGS
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB0AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (4754 CLARK ROAD, SARASOTA, FLORIDA 34233, (941) 275-1293) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE PARTS WOULD BECOME AVAILABLE IN DECEMBER OF 2018. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/27/2018
Components: AIR BAGS
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB3AA******
Summary

TAKATA RECALL -- INACTION FROM MERCEDES BENZ WE FIRST REACHED OUT TO MERCEDES IN EARLY MAY OF THIS YEAR. WE CALLED SEVERAL LOCAL DEALERS TO ASK ABOUT WHEN THEY COULD HAVE THEIR AIRBAG REPLACED, BUT WE COULDN'T GET AN ANSWER. WE THEN CONTACTED MERCEDES CORPORATE. WE HAVE SINCE EXCHANGED MANY EMAILS AND MANY PHONE CALLS, BUT THE CAR REMAINS UNREPAIRED. AT FIRST, IT SEEMED LIKE WE WERE MAKING PROGRESS: WE WERE TOLD PARTS WOULD BE READY IN JUNE 2018. WE ASKED THAT MERCEDES CONFIRM THIS DATE, AND THEY DID, VIA EMAIL ON MAY 18. WE FOLLOWED UP IN JUNE TO ASK IF THE PARTS WERE STILL ON TRACK. WE RECEIVED AN EMAIL ON JUNE 12 FROM MERCEDES QUALITY ASSURANCE DEPARTMENT SAYING "I HAVE CHECKED WITH OUR PRODUCT ADVISOR TODAY AND WAS ADVISED THAT THE JUNE 30 DATE FOR AIRBAG AVAILABILITY IS REALISTIC AND THEY HAVE NO REASON TO BELIEVE THEY WILL BE DELAYED." WE INQUIRED AGAIN AS THE END OF THE MONTH APPROACHED AND MERCEDES WROTE: "I HAVE CONFIRMED THAT THE TAKATA REPLACEMENT FOR YOUR FATHER'S VEHICLE WILL BE CARRIED OUT AS PREVIOUSLY ADVISED. THE CAMPAIGN WILL BE LAUNCHED TODAY AND CUSTOMER LETTERS WILL BE SENT OUT ON JUNE 29TH. THE DEALERS ARE BEING NOTIFIED TODAY." HOWEVER, THE SCHEDULED DELIVERY FOR THE PARTS CAME AND PASSED. WE CALLED THREE MERCEDES DEALERS IN ORANGE COUNTY, CA. NONE HAD THE PART AND NONE KNEW WHEN THE PART WOULD GET THERE. AGAIN, WE HAD TO BE THE BRIDGE BETWEEN THE LOCAL DEALERS AND MERCEDES CORPORATE. ONCE WE FINALLY REACHED MERCEDES, THEY CHANGED THE DATE OF DELIVERY OF THE TAKATA AIRBAG PARTS TO DECEMBER 2018. SCHEDULES SLIP, BUT NOT TO THIS DEGREE AND SO SUDDENLY WITHOUT ANY INSIGHT. LASTLY, WHEN WE PRESSED FOR SOME COMMITMENT THAT THE DECEMBER DATE WOULD BE MET, WE WERE TOLD THAT WE COULD BE YEARS AWAY FROM ADDRESSING THE DANGER. WE ARE DEEPLY CONCERNED FOR OURSELVES AND OTHERS DRIVING THESE DANGEROUS VEHICLES.

08/27/2018
Components: AIR BAGS
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB3AA******
Summary

TAKATA RECALL - MERCEDES BENZ COMMITTED TO A DATE AND THEN RENEGED. OUR VEHICLE IS ONE OF THE OLDEST VEHICLES AND IN THE HIGHEST PRIORITY ZONE FOR THE TAKATA RECALL AND AIRBAG REPLACEMENT. IT IS ALREADY TWO YEARS PAST THE DEADLINE FOR MERCEDES TO HAVE REPLACED THE AIRBAG. AFTER WEEKS OF EMAILS AND PHONE CALLS THIS PAST SPRING, MERCEDES PROMISED US THE PART WOULD BE READY ON JUNE 30. THEY REPEATEDLY CONFIRMED THIS DATE UNTIL THE DAY PASSED AND NO PART ARRIVED. NOW THEY SAY IT WILL BE DECEMBER AT THE EARLIEST, OR THAT IT COULD ACTUALLY BE YEARS UNTIL THE DEFECTIVE AIRBAG IS REPLACED. MEANWHILE, THIS VEHICLE IS DANGEROUS TO DRIVE, BUT UNLIKE OTHER AUTOMAKERS, MERCEDES IS NOT OFFERING A LOANER VEHICLE TO USE SAFEL YIN THE MEANTIME.

08/22/2018
Components: AIR BAGS
Incident Date: 04/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

TAKATA RECALL HAVE NOT BEEN ABLE TO GET THIS RECALL DONE. WHEN CAN I EXPECT THIS TO BE COMPLETED.

07/15/2018
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB5AA******
Summary

TAKATA RECALL. IT SEEMS TO ME THAT THE GOVERNMENT IS PROTECTING THE MANUFACTURES AND NOT THE PUBLIC. MERCEDES, IN PARTICULAR, KEEPS PUSHING ANY ACTION. IF YOU READ THEIR EXTENSION LETTER DATED 3/1/2018. HTTPS://WWW.NHTSA.GOV/SITES/NHTSA.DOT.GOV/FILES/DOCUMENTS/REDACTED_-_MBUSA_EXTENSION_REQUEST_FOR_PRIORITY_GROUP_4_3.1.18_REVISED.PDF IT'S PRETTY CLEAR THAT ADDRESSING THIS IS LOW ON THEIR PRIORITY LIST. THEY CLAIM TO HAVE TROUBLE OBTAINING A CAR AND SHIPPING IT TO GERMANY. GIVE ME A BREAK. I COULD HAVE THE CAR IN LESS THAN A WEEK AND SHIP IN ANOTHER WEEK TO GERMANY. THEY ASK FOR AN EXTENSION UNTIL 6/30/2018. I NOW SEE THAT THEY HAVE PUSHED IT UNTIL 12/31/2018, PROBABLY BECAUSE THEY ARE HAVING TROUBLE FINDING ANOTHER MODEL. I ASK THAT YOU PROTECT THE PUBLIC AND STOP GIVING EXTENSIONS FOR RIDICULOUS REASON LIKE NOT BEING ABLE TO OBTAIN A PARTICULAR MODEL. THEY HAVE HAD 2 YEARS TO DO WHAT I COULD DO IN A DAY. HERE ARE 79 ON AUTOTRADER.COM HTTPS://WWW.AUTOTRADER.COM/CARS-FOR-SALE/MERCEDES-BENZ/C+280/REDONDO+BEACH+CA-90278?ZIP=90278&STARTYEAR=2008&ENDYEAR=2009&MAKECODELIST=MB&SEARCHRADIUS=0&MODELCODELIST=C280%2CMBC350E%2CC350&SORTBY=DERIVEDPRICEDESC&NUMRECORDS=25&FIRSTRECORD=0 PLEASE DO YOU JOB AND FORCE THE MANUFACTURES TO DO THEIRS.

07/09/2018
Components: AIR BAGS
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB0AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/29/2018
Components: ELECTRICAL SYSTEM
Incident Date: 01/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

WHEN ATTEMPTING TO START THE VEHICLE THE CAR DOES NOT START AND THE DASHBOARD LIGHTS DO NOT ILLUMINATE. IT USUALLY TAKES MULTIPLE TRIES BEFORE IT USUALLY DOES START. HAS BEEN GOING ON FOR MONTHS.

06/15/2018
Components: AIR BAGS
Incident Date: 06/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB0AA******
Summary

TAKATA AIRBAG RECALL HAS LASTED OVER TWO YEARS WITH NO RESOLUTION. ALL DATE PREDICTIONS AND THERE WERE MANY, HAVE COME AND GONE. IS THIS A DEATH WISH!!!! SOMEONE NEEDS TO DO THEIR JOB! SAFETY COUNSUL?????

06/12/2018
Components: AIR BAGS
Incident Date: 06/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB7CB1AA******
Summary

TAKATA RECALL TO DATE NOTHING HAS BEEN DONE TO REMEDY MY PASSENGER AIRBAG.

06/08/2018
Components: AIR BAGS
Incident Date: 06/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NAPERVILLE IN NAPERVILLE, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

05/24/2018
Components: AIR BAGS
Incident Date: 02/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB5AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS REFERRED TO NHTSA TO FIND OUT THE EXPECTED DATE OF THE PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/01/2018
Components: AIR BAGS
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB6AA******
Summary

"TAKATA RECALL" MANUFACTURER HAS FAILED TO PROVIDE REPLACEMENT PARTS. DEALERSHIP UNWILLING TO PURSUE MANUFACTURER TO DELIVER THE PARTS. LEAVING ME AND MY FAMILY AT RISK OF SERIOUS INJURY AND DEATH. "THIS IS UNACCEPTABLE"

04/26/2018
Components: AIR BAGS
Incident Date: 12/10/2010
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB8AA******
Summary

TAKATA RECALL: THIS WAS AN ACTIVE RECALL ON FEB. 9, 2016. I JUST RECEIVED A LETTER FROM CHRISTIAN TREIBER, V.P. OF CUST. SERVICE AND TK HOLDINGS U.S. BANKRUPTCY COURT DISTRICT OF DELAWARE THAT I SHOULD CONTACT A LOCAL MB DEALER ABOUT MY AIRBAG REPLACEMENT. I CALLED WESLEY CHAPEL M.B. IN WESLEY CHAPEL, FLORIDA AND WAS INFORMED THAT THEY DO NOT HAVE A REPLACEMENT PART AND HAVE NO IDEA WHEN THEY WILL HAVE ONE. THIS IS THE SAME CRAP THAT I HAVE BEEN HEARING FOR OVER TWO YEARS. WHEN ARE THE PARTS FOR MY MB GOING TO BE AVAILABLE, AND DON'T YOU DARE TELL ME "YOU DO NOT KNOW"?

04/12/2018
Components: AIR BAGS
Incident Date: 04/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB3AA******
Summary

TAKATA RECALL

03/10/2018
Components: SEAT BELTS
Incident Date: 02/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB4AA******
Summary

PASSENGER SIDE REAR SEAT BELT RETRACTOR FAILED AND SEAT BELT IS IN FULLY EXTENDED POSITION AND WON'T RETRACT, MAKING IT UNUSABLE FOR PROTECTION OF A PASSENGER IN THAT SEAT. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR SUFFERED ANY IMPACT, ETC., AND WHEN A PASSENGER HAD USED THE BELT AND WENT TO TAKE IT OFF IT WOULDN'T RETRACT. THERE HAD BEEN NO PRIOR INDICATION OF A PROBLEM. I AM THE ORIGINAL OWNER AND MY VEHICLE HAS ONLY 24,280 MILES ON IT AND THE SEATBELT IN QUESTION HAS ONLY BEEN USED 10 OR 15 TIMES IN THE 8 YEAR LIFE OF THE VEHICLE AS MY WIFE AND I ARE THE ONLY USERS, OUR CHILDREN ALL GROWN AND LONG GONE. THE MERCEDES DEALER WE PURCHASED THE VEHICLE FROM SAYS THE RETRACTOR CANNOT BE REPAIRED AND NEEDS TO BE REPLACED AT A COST IN EXCESS OF $800. I CAN'T AFFORD THAT, SO IT WON'T BE REPAIRED.

12/30/2017
Components: AIR BAGS
Incident Date: 12/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB7AA******
Summary

TAKATA RECALL

12/27/2017
Components: AIR BAGS
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB9AA******
Summary

TAKATA RECALL. THIS COMPLAINT IS TO INFORM YOU THAT TAKATA / MERCEDES BENZ HAVE YET TO REPLACE MY AIRBAG DESPITE THE FACT THAT THERE HAS BEEN A RECALL NOTICE OUT SINCE MAY OF 2016. I SPOKE TODAY WITH THE DEALER WHOM I PURCHASED MY CAR FROM NEW. I WAS TOLD THEY WERE STILL WAITING ON PARTS.

12/12/2017
Components: AIR BAGS
Incident Date: 10/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB7AA******
Summary

TAKATA RECALL I GOT LETTERS FROM MERCEDES BENZ EVERY YEAR SINCE 2014. THEY INFORMED ME THAT MY VEHICLE HAS A DEFECTIVE AIRBAG INFLATOR AND THEY WILL COME BACK TO ME FOR A SERVICE APPOINTMENT. OCTOBER 2017 A GOT A LETTER FROM TK HOLDING INC. AND THEY RECOMMEND ME TO CONTACT MY NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR. I CALLED MERCEDES BENZ PLANO 10/24/2017 IN ORDER TO SET UP A SERVICE APPOINTMENT AND TO MY SURPRISE THEY TOLD ME MY CAR HAS NO RECALL AND IT'S NO PROBLEM WITH MY CARS AIRBAG. I ASKED THEM TO EXPLAIN WHY I GOT LETTER FROM THEM DURING THE LAST 3 YEARS REGARDING RECALL OF MY VEHICLE. THEY SAID THEY MUST SEND OUT LETTERS TO ALL OWNERS ACCORDING TO THE LAW AND IT'S NO PROBLEM WITH MY CAR. ACCORDING TO YOUR WEBSITE: RECALL STATUS: RECALL INCOMPLETE REMEDY NOT YET AVAILABLE. APPARENTLY I GOT THE WRONG INFORMATION FROM MERCEDES BENZ PLANO AND I CAN NOT UNDERSTAND HOW IT CAN TAKE SEVERAL YEARS TO CHANGE MY CARS AIRBAG. CAN YOU PLEASE HELP ME TO SOLVE THIS SERIOUS PROBLEM AS SOON AS POSSIBLE.

12/08/2017
Components: SEAT BELTS
Incident Date: 12/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JBB5GB6AA5******
Summary

JUST BOUGHT THIS CAR FROM A FAMILY MEMBER WHO TAKES GREAT CARE OF THEIR CARS. THE REAR DRIVERS SIDE PASSENGER SEATBELT DOES NOT WORK. I GENTLY PULLED OUT AND IT DOESN'T RETRACT NO MATTER WHAT I TRIED. NOW I CAN'T USE WITH MY 3 KIDS. THESE REAR SEAT BELTS WERE ONLY LIGHTLY USED FROM PREVIOUS OWNER AS THIS WAS HER COMMUTER CAR .SEEMS TO ME THIS HAS BEEN A COMMON COMPLAINT ONLINE YET NO RECALL. PLEASE INVESTIGATE RIGHT AWAY.

12/04/2017
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB7CB2AA******
Summary

TAKATA RECALL ITS ALMOST 2 YEARS SINCE THE RECALL AND PARTS ARE STILL NOT AVAILABLE TO REMEDY THE PROBLEM

11/21/2017
Components: AIR BAGS
Incident Date: 11/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

TAKATA RECALL. MERCEDES BENZ HAD ISSUED A RECALL FOR MY AIRBAGS AND HAD NOTIFIED ME IN FEBRUARY 2016. THE ISSUE WAS NOT RESOLVED AND I RECEIVED ANOTHER NOTICE IN THE MAIL FROM MERCEDES BENZ IN JANUARY OF 2017. THE ISSUE IS YET TO BE RESOLVED, EVEN THOUGH MERCEDES BENZ CLAIMS THEY HAVE NOT HAD ANY ISSUES WITH THEIR VEHICLES AND THAT THEY SENT THE LETTER AS A PRECAUTIONARY MEASURE. IT IS NOW THE END OF NOVEMBER AND THEY DO NOT KNOW WHEN THE REPAIR KIT WILL BE AVAILABLE. IT IS GOING ON ALMOST TWO YEARS AND I FEEL LIKE THIS ISSUE HAS NOT BEEN RESOLVED IN A TIMELY MANNER. I DRIVE IN FEAR EACH DAY SINCE THIS RECALL WAS ISSUED. I HAVE MADE NUMEROUS CALLS TO THE DEALER AND ALSO MERCEDES BENZ CORPORATE OFFICE TO SEE IF THERE ARE ANY UPDATES ABOUT THIS RECALL AND HAVE GOT NOWHERE.

11/17/2017
Components: AIR BAGS
Incident Date: 08/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB8AA******
Summary

TAKATA RECALL. I CONTACTED MY DEALER AS WELL AS THEIR CORPORATE HEADQUARTERS BECAUSE I DO NOT FEEL SAFE DRIVING MY CAR BUT AM NOT IN A FINANCIAL POSITION TO BUY NEW OR EXCHANGE IT. THEY INFORMED ME MERCEDES DOES NOT BELIEVE THIS TO BE OF CONCERN AND THEY ARE NOT ACTIVELY PURSUING THE MANUFACTURER FOR CORRECTIVE PARTS. I WANT THIS CORRECTED BEFORE I BECOME A STATISTIC. THIS IS CONCERNING AS IT SEEMS THERE IS NO TIMELINE FOR THIS PROBLEM TO BE CORRECTED AND MY SAFETY IS IN JEOPARDY.

11/14/2017
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

2010 ML350 STARTS RIGHT UP WHEN COLD IN THE MORNING. IF I GO TO A STORE AND RETURN TO THE CAR WHEN I INSERT AND TURN THE KEY NOTHING HAPPENS NO LIGHTS ON DASH. AFTER STRUGGLING FOR 5 MINUTES TRYING EVERYTHING FROM LOCKING/UNLOCKING OPENING DOORS TURNING KEY SLOWLY IT FINALLY STARTS. THIS PROBLEM STARTED A MONTH AGO AND IS BECOMING MORE FREQUENT NOW. AFTER READING NUMEROUS COMPLAINS ON FORUMS I ASSUME IT IS THE ESI (ELECTRONIC SYSTEM IGNITION) AND IT IS AN EXPENSIVE FIX SO I CALLED MERC BENZ AND COMPLAINED AND ASKED IF THERE IS A RECALL. THERE IS NO RECALL AND CUSTOMER SERVICE TOLD ME SHE IS NOT A MECHANIC AND WANTS ME TO TAKE IT TO THE DEALER. AS I AM AWARE THIS REPAIR COST CUSTOMERS FROM 1200-1800 DOLLARS.

11/11/2017
Components: AIR BAGS
Incident Date: 01/19/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 4JGBB5GB7AA******
Summary

TAKATA RECALL

11/08/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GBXAA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED. THE NOTICE STATED THAT VEHICLE OWNERS WOULD RECEIVE A SECOND NOTICE ONCE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/08/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB1AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED SEVERAL TIMES AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

11/07/2017
Components: AIR BAGS
Incident Date: 11/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB0AA******
Summary

TAKATA RECALL: I RECENTLY RECEIVED A NOTICE OF TAKATA FILING FOR BANKRUPTCY, AND THERE IS STILL AN ACTIVE RECALL OUT ON MY FRONT DRIVER AIRBAG. DEALERSHIP HAS NOTHING IN STOCK TO DO THE RECALL, AND NO INFORMATION ON WHEN THEY'LL HAVE PARTS AVAILABLE. RECALL WAS ISSUED JANUARY 2016, NEARLY TWO YEARS AGO. WHAT ACTION CAN I TAKE?

11/06/2017
Components: AIR BAGS
Incident Date: 11/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB4AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755; 562-372-2707) AND WAS INFORMED THAT SHE WOULD BE CONTACTED ONCE THE REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/05/2017
Components: AIR BAGS
Incident Date: 01/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB0AA******
Summary

TAKATA RECALL MERCEDES BENZ WAS MADE AWARE OF PROBLEM WITH THE TAKATA AIR BAGS IN JANUARY OF 2016 AND NOTIFIED OWNERS. SO FAR, THERE HAS NOT BEEN ANY RESOLVE AND MERCEDES DOES NOT HAVE REPLACEMENT BAGS FROM TAKATA TO PUT INTO PEOPLE'S CARS - IT IS NOW ALMOST 2 YEARS SINCE THIS NOTICE WAS GIVEN TO CONSUMERS

11/03/2017
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

TAKATA RECALL I HAVE RECEIVED THE RECALL NOTICE IN FEB 11, 2016. NOW ALREADY 2 YEARS PASSED AND I STILL COULDN'T GET A REPLACEMENT. I HAVE CONTACTED LOCAL MERCEDES DEALERS AND THEY JUST LET ME WAIT. I FEEL VERY DANGEROUS TO DRIVE MY CAR.

11/02/2017
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB2FB7AA******
Summary

TAKATA RECALL. PARTS ARE STILL NOT AVAILABLE FOR REPLACEMENT.

11/02/2017
Components: AIR BAGS
Incident Date: 02/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB4AA******
Summary

TAKATA RECALL: I'VE BEEN WAITING SINCE EARLY 2016 TO GET MY BAGS REPLACED. DEALERSHIP HAS TOLD ME THEY ARE STILL WAITING.

11/01/2017
Components: AIR BAGS
Incident Date: 02/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB3AA******
Summary

:TAKATA RECALL" MY VEHICLE AIRBAG INFLATORS CONTAIN PHASE STABILIZED AMMONIUM NITRATE PROPELLANT WHICH COULD DEFECT OR RUPTURE IN A HEATED ENVIRONMENT. THE AIRBAG HASN'T RUPTURE OR THEY'S NO SCHEDULE DATE FOR A REPAIR BY TAKATA. NO ACCIDENT HAS OCCUR AS YET REATING TO THE AIRBAG

10/30/2017
Components: AIR BAGS
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TAKATA RECALL. AS PER NOTICE I GOT I CALL MERCEDEZ DEALERSHIP AND THEY TOLD ME THAT TAKATA HAS RULED OUT MERCEDEZ BENZ FROM AIR BAG RECALL AND I DON'T NEED TO WORRY UNLESS THEY HEAR ANYTHING ELSE FROM TAKATA. I CALLED ROSWELL DEALERSHIP IN ATLANTA GA. I WOULD LIKE CONFIRMATION THAT THE AIR BAGS OF MY VEHICLE ARE OK..

10/29/2017
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB5AA******
Summary

TAKATA RECALL - DEFECTIVE AIRBAGS HAVE NOT BEEN REPLACED

10/27/2017
Components: AIR BAGS
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB4AA******
Summary

GOT RECALL NOTICE BUT DEALER SAYS THEY DO NOT HAVE PARTS TO REPLACE THE AIR BAGS.

10/27/2017
Components: AIR BAGS
Incident Date: 11/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

"TAKATA RECALL" I AM CONCERNED THAT I STILL HAVE NO IDEA WHEN TO EXPECT MY VEHICLE TO BE REPAIRED FOR THE RECALL. I HAVE REGISTERED WITH MERCEDES AND HAVE CONTACTED MY LOCAL DEALERSHIP. THEY TOO HAVE NOT BEEN GIVEN ANY INFORMATION AS TO WHEN TO EXPECT THE REPAIRS. I PURCHASED THE VEHICLE USED FROM A NON-MERCEDES DEALERSHIP HOWEVER AGAIN, HAVE REGISTERED IT WITH MERCEDES BENZ OF ANNAPOLIS FOR THE REQUIRED RECALL. NOTHING HAS HAPPENED TO THE VEHICLE, I AM JUST INQUIRING REGARDING THE RECALL AND WHEN I CAN EXPECT SOME ACTION.

10/27/2017
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB6AA******
Summary

TAKATA RECALL: THIS PROBLEM HAS NOT BEEN FIXED; NO REMEDY & NOW THE THE COMPANY HAS FILED FOR CHAP. 11. DO I WAIT FOR AN ACCIDENT FIRST TO GET THIS REPAIRED? THIS IS UNACCEPTABLE...

10/26/2017
Components: AIR BAGS
Incident Date: 10/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TAKATA RECALL LACK OF ACTION

10/25/2017
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

AIR BAG HAS A RECALL CALLED DEALER BEEN WAITING ALMOST 2 YRS

10/24/2017
Components: AIR BAGS
Incident Date: 02/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

TAKATA RECALL - WHEN I CONTACTED MY MERCEDES BENZ DEALER IN SMITHTOWN, NY, THE EXPLAINED THAT THEY CANNOT HELP ME WITH MY AIRBAG RECALL. I ALSO CALLED MERCEDES DIRECTLY MANY TIMES OVER THE PAST YEARS AND WAS NOT ABLE TO GET AN ANSWER ON WHEN OR HOW I CAN GET MY AIRBAG RECALL RESOLVED.

10/23/2017
Components: AIR BAGS
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB7AA******
Summary

TAKATA RECALL - I CONTACTED THE MERCEDES DEALER AND WAS TOLD THEY HAVE NOT RECEIVED THE REPLACEMENT PART YET.

10/21/2017
Components: AIR BAGS
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB2FB0AA******
Summary

TAKATA RECALL MY DEALER, MERCEDES MT PLEASANT AND BAKER MERCEDES SAYS THEY DO NOT HAVE THE REPLACEMENT TO REPLACE MY AIRBAG. CAN YOU HELP? I DO HAVE A LETTER FROM MERCEDES DATED MAY 2916 TELLING ME TO GET A REPLACEMENT.

10/20/2017
Components: AIR BAGS
Incident Date: 10/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

TAKATA RECALL ATTEMPTS TO HAVE DEFECT REPLACED HAVE BEEN FUTILE. CONTINUE TO REFER ME TO MBUSA AND ONLY GETTING A RECORDED MESSAGE DESPITE MAILINGS SAYING TAKE CARE TO DEALERSHIP FOR REPAIR. I'M BEING TOLD THEY HAVE NO NOTICE OF RECALL WHEN THERE IS!

10/20/2017
Components: AIR BAGS
Incident Date: 02/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

WE'VE BEEN NOTIFIED OF THIS AIRBAG RECALL SINCE FEBRUARY 2016 AND HAVE BEEN TRYING TO GET THEM REPLACED. NO DEALER EVER HAS THE PARTS. IT HAS BEEN IMPOSSIBLE TO HAVE THEM REPLACED. IF INJURED OR WORSE WE WILL FILE A LAW SUITE.

10/19/2017
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB7AA******
Summary

TAKATA RECALL DEALER KEEPS STATING THAT THEY DO NOT HAVE PARTS FROM TEKATA. I NEED THIS TAKEN CARE OF BEFORE A TRAGEDY HAPPENS.

09/26/2017
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 09/17/2017
Crash: Yes
Fire: No
Summary

TWO ISSUES WITH MY ML350 2010 CAR - 1) ELECTRICAL - GAS GAUGE WENT TO ZERO WHILE DRIVING EVEN WHEN CAR WAS THREE QUARTERS FULL OF GAS. AFTER I STOPPED CAR AND RESTARTED ENGINE, GAS GAUGE WENT IMMEDIATELY BACK UP TO THREE QUARTERS FULL. 2) FAILED BRAKES - I WAS DRIVING INTO A PARKING SPOT SLOWLY USING BRAKES AND WHEN I WAS ABOUT TO COME TO A FULL STOP, THE BRAKES FAILED AND WOULDN'T STOP THE CAR COMPLETELY RESULTING IN ME DRIVING OVER A PARKING METER. IT FELT LIKE THE CAR ACCELERATED AS WELL AFTER HITTING PARKING METER BUT I WAS ABLE TO STOP CAR AFTER PRESSING ON THE BRAKES AGAIN. THANKFULLY NO ONE WAS HURT GIVEN SLOW SPEED AND NO ONE BEING ON SIDEWALK AT THE TIME.

09/12/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/12/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

ON AUGUST 1ST 2017 BOUGHT BRAND NEW BATTERY FROM MERCEDES-BENZ OF EASTON. INSTALLED IN NEXT COUPLE OF WEEKS WITHOUT ANY ISSUE. ON SEPT 12TH 2017 AROUND 2.45PM STARTED THE CAR(IN THE DRIVEWAY) AND WENT INSIDE TO GET MY MOBILE. WHEN I CAME OUT TO TE CAR, SAW BIG SMOKE INSIDE AND IMMEDIATELY SWITCHED OFF THE ENGINE. SAW FLAMES COMING UNDERNEATH OF PASSENGER SEAT AND IMMEDIATELY POURED WATER. LATER OBSERVED BATTERY IGNITED THE FLAMES AND EVEN TOP OF THE BATTERY STARTED MELTING. CALLED MBUSA AND REPORTED THE INCIDENT, AND WAS PROMISED THAT A SUPERVISOR WILL CALL BACK. WAITING TO HEAR BACK FROM MBUSA. IT WAS SO SCARY, AND I CAN'T EVEN IMAGINE WHAT IF THIS HAPPENED ON FREEWAY.

08/31/2017
Components: AIR BAGS
Incident Date: 08/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB6AA******
Summary

THERE HAS STILL BEEN NO REMEDY FROM MERCEDES FOR THE TAKATA BAG REPLACEMENT

06/26/2017
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB9AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/06/2017
Components: SEAT BELTS
Incident Date: 06/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

BACK SEAT L&R PASSENGER SEAT BELTS WILL NOT RETRACT. THEY STAY EXTENDED CREATING A SAFETY ISSUE FOR BACK SEAT PASSENGERS.

05/13/2017
Components: AIR BAGS
Incident Date: 05/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TAKATA RECALL - MERCEDES RECALLED MY VEHICLE FEBUARY 2016 AND STILL WITHOUT A REMEDY MAY 2017. TRIED TRADING IN THE CAR, BUT DEALER WON'T TAKE THE VEHICLE DUE TO RECALL ISSUE. FIFTEEN MONTHS SHOULD BE AMPLE TIME TO RESOLVE A MAJOR SAFETY RECALL ISSUE SUCH AS THIS.

04/25/2017
Components: AIR BAGS
Incident Date: 06/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

2010 BMW ML 350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIR BAG RECALL. *SMD THE CONSUMER WOULD LIKE TO RETURN THE VEHICLE TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE. *JS

03/08/2017
Components: AIR BAGS
Incident Date: 03/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TAKATA RECALL. WE RECEIVED A NOTICE FROM MERCEDES THAT OUR CAR WAS PART OF THE RECALL DUE TO FAULTY TAKATA AIRBAGS AND THAT WE WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE SO WE COULD GET THE NECESSARY REPAIR. ALMOST A YEAR LATER, THERE ARE STILL NO PARTS AVAILABLE, ACCORDING TO OUR LOCAL MERCEDES SERVICE DEPARTMENT. THIS IS UNACCEPTABLE AND IS PUTTING MY FAMILY AT RISK EVERY TIME WE DRIVE OUR CAR. THESE PARTS NEED TO BE AVAILABLE!!

01/20/2017
Components: AIR BAGS
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB7CBXAA******
Summary

"TAKATA RECALL" HAVE NOT BEEN CONTACTED BY MERCEDES BENZ REGARDING RECALL. REQUESTING AN ESTIMATED TIME FOR REPLACEMENT OF DRIVER'S SIDE AIR BAG

01/19/2017
Components: AIR BAGS
Incident Date: 05/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB4AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/17/2017
Components: AIR BAGS
Incident Date: 02/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB7AA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/06/2017
Components: EXTERIOR LIGHTING
Incident Date: 04/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB8AA******
Summary

THE LED TAIL LIGHTS ARE FAILING. MY ASSESSMENT ON THIS ISSUE IS THAT WATER AND DEBRIS ARE ENTERING THE TAIL LIGHT DUE TO A GASKET OR SEAL THAT IS FAILING. DEALER AND MERCEDES DOES NOT WANT TO HELP, AND HAVE TOLD ME THEY WILL NO LONGER RESPOND TO MY EMAILS. IM GETTING THE RUN AROUND. ITS CLEARLY A SAFETY DEFECT/HAZARD, BASED ON TRANSPORT CANADA. THIS HAPPENS WITH NO WARNING, UNTIL ENOUGH LED'S ARE OUT THE MESSAGE TURNED ON.

12/09/2016
Components: AIR BAGS
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB7CBXAA******
Summary

TAKATA RECALL. HOW MAY I ACCELERATE THE PROCESS OF REPLACING MY RECALLED AIRBAG? THANKS.

10/21/2016
Components: ELECTRICAL SYSTEM
Incident Date: 10/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

VEHICLE WON'T GO INTO PARK, DRIVE, NEUTRAL, OR REVERSE WHEN I PUSH THE BUTTON TO TELL IT TO. VEHICLE'S TURN SIGNALS DON'T TURN ON WHEN I MOVE THE HANDLE UP OR DOWN TO TRY AND TURN THEM. IT HANDLE CLICKS AS IF IT IS TURNED ON BUT BLINKERS DO NOT TURN ON. ALMOST GOT HIT BY ANOTHER CAR WHEN THIS ACCRUED BECAUSE THE BLINKERS DIDN'T COME ON AND THE CAR DIDN'T SEE THAT I WAS STOPPING. VERY SCARY AND DANGEROUS SINCE I HAVE TWO SMALL CHILDREN.

10/20/2016
Components: AIR BAGS
Incident Date: 10/06/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

09/15/2016
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB3BA******
Summary

RECALL ON DRIVERS SIDE AIRBAG IN FEBRUARY 2016. RECALL INCOMPLETE. NO REMEDY FROM COMPANY(TK HOLDINGS INC.-TAKATA) THAT MADE THE AIRBAGS. I CANNOT TRADE IN MY CAR OR SELL IT WITH THIS RECALL... VALUE OF MY CAR IS WAY DOWN DUE TO THIS.

09/11/2016
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

TAKATA RECALL- HASN'T BEEN RESOLVED YET.

09/09/2016
Components: AIR BAGS
Incident Date: 04/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GBXAA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/07/2016
Components: EXTERIOR LIGHTING
Incident Date: 07/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB2FB4AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO OPERATE INTERMITTENTLY. THE BULBS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. UPDATED 10/13/16*LJ *JS

05/04/2016
Components: AIR BAGS
Incident Date: 05/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GBXAA******
Summary

TAKATA RECALL FOR TAKATA INFLATORS. MY CAR IS EQUIPPED WITH THESE AND I NEED THE RECALL WORK DONE. IT IS A MATTER OF SAFETY AND I AND MY FAMILY REALLY WOULD NEED TO GET THE RECALL WOK DONE, THANK YOU

04/07/2016
Components: SEAT BELTS
Incident Date: 03/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO RETRACT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

02/01/2016
Components: ELECTRICAL SYSTEM
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

2010 MERCEDES ML350 LED STYLE BRAKE LIGHTS FAIL GRADUALLY, ONE LED OR ONE ROW AT A TIME, GRADUALLY DIMINISHING THE BRAKE LIGHT INTENSITY. BOTH THE RIGHT AND LEFT BRAKE LIGHTS ARE FAILING IN THE SAME MANNER. THE HAZARD OF LOSING VEHICLE BRAKE LIGHTS IS OBVIOUS.

12/21/2015
Components: ENGINE
Incident Date: 12/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB3AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

11/19/2015
Components: EXTERIOR LIGHTING
Incident Date: 10/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB8AA******
Summary

PURCHASED CAR USED IN FEBRUARY 2015, HAD TO REPLACE RIGHT BRAKE LIGHT BULB THREE TIMES WITHIN THREE MONTHS. DEALERSHIP HAD TO REPLACE THE WIRE HARNESS ON BOTH TAILLIGHTS AS THE CONTACTS ON THE BRAKE LIGHT SOCKETS (BOTH SIDES) WERE DEFECTIVE. THE C230 MODEL HAD BEEN RECALLED FOR THIS VERY PROBLEM, HOWEVER, THE ML350 WAS NOT INCLUDED IN THE RECALL. I WOULD ADVISE THE NHTSA TO SEE IF OTHER MODELS OF THE MERCEDES HAVE BEEN HAVING THIS PROBLEM TO AVOID REAR END ACCIDENTS WHEN BRAKES FAIL. THE CAR IS ONLY FIVE YEARS OLD, AND HAS NOT BEEN IN AN AREA THAT SHOULD CAUSE EROSION OF FAILURE OF BOTH WIRING HARNESSES.

11/05/2015
Components: SEAT BELTS,SERVICE BRAKES
Incident Date: 03/15/2015
Crash: No
Fire: No
Summary

REAR SEATBELT STOPPED RETRACTING,PASSENGER SIDE.ALSO HAD ABS AND ESP WARNING INDICATORS COME ON,WAS TOLD ALL SENSORS SHOULD BE CHANGED BUT DUE TO AN EXTENDED WARRANTY BOUGHT THROUGH A USED CAR DEALER ONLY ONE SENSOR WAS CHANGED.THIS HAS HAPPENED TWO TIMES IN THREE YEARS

11/04/2015
Components: ENGINE
Incident Date: 07/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB5AA******
Summary

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,702. ....UPDATED 01/13/16 *BF *TR

09/28/2015
Components: EXTERIOR LIGHTING
Incident Date: 07/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB6AA******
Summary

THE RIGHT BRAKE LIGHT SENSOR GAVE A WARNING THAT THE BRAKE LAMP NEEDS REPLACING. WHILE MAKING ARRANGEMENTS TO REPLACE, THE LEFT BRAKE LIGHT BEGAN TO MALFUNCTION AND ALSO NEEDED REPLACEMENT. SINCE BOTH LED BRAKE LIGHTS FAILED WITHIN 3 MONTHS IT SEEMS TO BE A SYSTEMIC PROBLEM WITH MERCEDES BENZ LED LIGHTS. I REPORTED THE PROBLEM TO MERCEDES BENZ USA AND WAS TOLD THE VEHICLE IS OUT OF WARRANTY BUT THEY WOULD CALL THE LOCAL DEALER ON MY BEHALF AND SPEAK WITH THE MANAGER TO SEE IF THERE WAS ANYTHING THAT COULD BE DONE. WE REPLACED BOTH REAR LIGHT ASSEMBLIES AT A COST OF $832.44 AT THE DEALERSHIP IN DANBURY. MB OF DANBURY REDUCED THE LABOR CHARGE BY A SMALL PERCENTAGE. I HAVE ZERO CONFIDENCE THAT THIS WILL NOT HAPPEN AGAIN DURING THE LIFE OF THE VEHICLE.

09/07/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB2FB3AA******
Summary

MASSIVE DIESEL LEAK FROM THE TOP OF THE FUEL TANK WHEN FILLING UP. THEN CEL CAME ON AND CAR LOST POWER. GOING UPHILL IN A CRUISE CONTROL, STARTED WITH 60, BY THE END OF THE FAIRLY EASY HIL, IT WAS BARELY DOING 20. WHEN FILLING UP, DIESEL LEAKED ALL OVER THE PLACE FROM PASSENGER SIDE FUEL TANK. MAJOR SAFETY ISSUE, CAN CAUSE FIRE OR STRANDED ON HIGHWAY. SHOULD BE INVESTIGATED AND MAY BE FIXED AS RECALL. 400 MILES FROM HOME ON A HOLIDAY, WITH FAMILY. BARELY MADE HOME, WITH MY WIFE LOOKING BACK IF THERE THERE IS FIRE BREAK OUT. WHITE KNUCKLE DRIVE. FUEL SHOULD NEVER LEAK LIKE THIS.

06/10/2015
Components: UNKNOWN OR OTHER
Incident Date: 04/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB3AA******
Summary

ABS AND ESP WARNING INDICATORS CAME ON. WAS TOLD MY WARRANTY HAD JUST EXPIRED DAYS EARLIER AND THAT ONLY ONE SENSOR WAS BAD BUT THEY HAVE SEEN THIS QUITE OFTEN AND RECOMMENDING CHANGING ALL 4 SENSORS. I SAID IT SOUNDED LIKE A PRODUCT DEFECT AND COMPLAINED TO SERVICE MANAGER. HE SAID HE WOULD WARRANTY THE ONE BAD PART AND NOT TO WORRY ABOUT THE OTHERS. THAT'S FINE BUT WHAT ABOUT THE COMMONALITY OF THIS PART GOING BAD FOLLOWED BY OTHERS FAILING SHORTLY AFTERWARDS?

01/16/2015
Components: ENGINE
Incident Date: 01/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

IDLER PULLEY SPLIT INTO PIECES DUE TO SEIZED BEARING. *TR

12/16/2014
Components: SEAT BELTS
Incident Date: 12/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB1AA******
Summary

REAR SEATBELT FAILS TO RETRACT, STAYS OUT IN THE FULLY EXTENDED POSITION. THIS PREVENTS THE SEATBELT FROM RETAINING ANY PASSENGER USING THE SEATBELT. HAVE RESEARCHED MANY COMPLAINTS ON THIS SAME ISSUE. IT APPEARS THE RETRACT COMPONENTS DO NOT OPERATE PROPERLY. THIS IS A SAFETY ISSUE IN THAT YOU CANNOT TELL WHEN THE SEATBELT WILL MALFUNCTION. *TR

11/09/2014
Components: SEAT BELTS
Incident Date: 11/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

REAR PASSENGER SIDE SEAT BELT IS FULLY EXTENDED AND WILL NOT RETRACT. THE SEATBELT IS NOT OPERABLE, AND IS A SEVERE SAFETY CONCERN. *TR

09/30/2014
Components: SEAT BELTS
Incident Date: 09/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GB7AA******
Summary

REAR SEATBELTS FAIL TO RETRACT. I'M WAITING ON A CALL FROM THE DEALER'S SERVICE DEPARTMENT AS TO THE COST TO REPLACE THE REAR SEAT BELTS. I HAVE NEVER EXPERIENCED THIS PROBLEM IN ANY OTHER CAR BRAND. VERY DISAPPOINTED AND CONCERNED ABOUT COST TO REPLACE AS CAR IS OUT OF WARRANTY. HOWEVER, SINCE MY TWO YOUNG KIDS RIDE IN THE BACK ALL THE TIME I NEED FUNCTIONING SEAT BELTS. HAVE SEEN SOME OTHER SIMILAR COMPLAINTS AT VARIOUS ONLINE FORUMS. PERHAPS AN INVESTIGATION IS WARRANTED DUE TO THE SERIOUSNESS OF THIS ISSUE. *TR

08/13/2014
Components: ELECTRICAL SYSTEM
Incident Date: 08/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB9AA******
Summary

THE IGNITION SWITCH NEEDED TO BE REPLACED BECAUSE THE CAR WAS NOT ABLE TO IDENTIFY THE ELECTRONIC KEY ANYMORE TO THE TUNE OF $1,300.00+ ON A FOUR YEAR OLD CAR, AT THIS PRICE POINT IS RIDICULOUS! ADDITIONALLY, A NEW KEY WAS NEEDED. *TR

04/08/2014
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/14/2014
Crash: No
Fire: Yes
Vehicle Identification Number: 4JGBB2FB9AA******
Summary

AS DESCRIBED ABOVE. INSTEAD OF BLOWING A FUSE , FUSE HOUSING MELTED FROM FIRE AND HEAT REQUIRING REPLACEMENT OF THE ENTIRE HOUSING WITH ALL FUSES AND RELAYS. I BROUGHT IT UP TO MERCEDES BENZ ATTENTION AND THEIR RESPONSE WAS AS THE PART GOT REPLACED AT THIS POINT IT IS ONLY AN "ALLEGED" PROBLEM. THEY DO NOT WANT TO ACCEPT THEIR OWN SERVICE MECHANIC 'S DESCRIPTION OF WHAT HAPPENED. I AM AFRAID THIS CAR HAS ALL THE POTENTIAL OF BIGGER FIRE HAZARD AND POTENTIAL FOR ACCIDENTS AND DEATHS. I AM BRINGING THIS TO YOUR ATTENTION ONLY BECAUSE YOU MAY HAVE PRIOR REPORTS ON THIS MAKE AND MODEL AND I AM DOING MY CIVIC RESPONSIBILITY IT WAS UNFORTUNATE 14 PEOPLE HAVE TO DIE WITH GM IGNITION SWITCH PROBLEM. *TR

01/28/2014
Components: SEAT BELTS
Incident Date: 12/14/2013
Crash: No
Fire: No
Summary

THE REAR SEAT BELTS ON THIS VEHICLE GET STUCK ALL THE WAY OUT AND WILL NOT RETRACT. THE CAR IS OUT OF WARRANTY AS OF THIS MONTH AND THE DEALER IS QUOTING AROUND $800 TO FIX THIS KNOWN ISSUE. HAVING A BROKEN RETRACTOR IS NOT SAFE AS WE CANNOT PUT TWO PEOPLE IN THE BACK SEAT OF OUR CAR. A TERRIBLE DESIGN TO HAVE A SEAT BELT BREAK WHEN VERY FEW PASSENGERS RIDE IN THE BACK SEAT EXCEPT FOR MY CHILD. PLEASE HELP AND PUT A RECALL ON THIS ISSUE. *TR

01/21/2014
Components: SEAT BELTS
Incident Date: 01/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB8GB2AA******
Summary

REAR PASSENGER SEAT BELTS WON'T RETRACT. THIS LEAVES THE BELTS LOOSE AND INEFFECTIVE WHILE DRIVING. *TR

10/29/2013
Components: AIR BAGS
Incident Date: 04/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB5GBXAA******
Summary

WARNING LIGHT COMES ON: A) FRONT PASSENGER AIRBAG DISABLED, SEE OPERATORS MANUAL B) FRONT PASSENGER AIRBAG ENABLED, SEE OPERATORS MANUAL C) ESP WARNING LIGHT ALSO COMES ON ADULT PASSENGER IS ALWAYS SEATED AND WITH SEAT BELT ON WHEN THESE ERROR MESSAGES COME ON. VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT OVER 11 TIMES 6 OF THEM FOR THE AIRBAG ERROR MESSAGE! DEALER SERVICE DEPARTMENT CAN'T FIX IT WITHOUT AN ERROR MESSAGE? GOD FORBID THERE'S AN ACCIDENT AND THE PASSENGER IN MY VEHICLE GET SERIOUSLY HURT OR DIE DUE TO AIRBAG NOT DEPLOYING! THERE IS NO MONEY IN THE WORLD TO RECOMPENSE A LOSS OF A LOVED ONE!!! *TR

04/24/2012
Components: AIR BAGS
Incident Date: 04/14/2012
Crash: No
Fire: No
Vehicle Identification Number: 4JGBB2FB0AA******
Summary

WHEN MAKING A LEFT HAND TURN ON CITY ROAD, APROX 25MPH THE PASSENGER HEADREST SRS SYSTEM MALFUNCTIONED AND SPRUNG OPEN HITTING PASSENGER IN BACK OF HEAD CAUSING NECK INJURY. *TR

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