2018 Land Rover Range Rover (LWB) SUV AWD

In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.

THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.

ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.

I WAS DRIVING IN THE LEFT LANE OF HIGHWAY AND EVERYTHING IN CAR SHUT DOWN. NO ACCELERATION, NO BRAKES, STEERING, NO ELECTRICAL PANEL, NO FLASHERS, NO BLINKERS. NOTHING. MORE PARTS THAN IISTED ABOVE WERE AFFECTED, BUT IT ONLY ALLOWED ME TO SELECT THREE

PURCHASED LAND ROVER 04/28/2018. AS OF 07/30/2019 IT HAD 13,000 MILES ON THE ODOMETER. ' REGULAR MAINTENANCE FOR VEHICLE FOLLOWED, ALL AT DEALERSHIP, H&H LAND ROVER DEALERSHIP, OMAHA, NE ' A DRIVE DOWN TO OVERLAND PARK, KS FROM OMAHA ON INTERSTATE 29. ' AT APPROXIMATELY 10:40AM ON 07/30/2019, WHILE TRAVELING ON I-29 (SOUTHBOUND), THE VEHICLE LOST POWER (AT 70MPH) THE MERGE TO THE BREAKDOWN LANE. THE VEHICLE HAD 13,000 MILES ON IT. PULLED OVER AT MILE MARKER 71. - AT THIS POINT VEHICLE IS IN PARK AND STATIONARY. ' WHILE ON CELL PHONE TO ASK FOR HELP WITH TRIPLE AAA, A "POPPING SOUND FOLLOWED BY HISSING" WAS HEARD TO THE REAR OF THE VEHICLE, THIS SOUND WAS SIMILAR TO WHAT YOU MAY HEAR WHEN A TIRE BLOWS. AT THIS TIME WE COULD SMELL SMOKE AND BURNING RUBBER. THIS IS WHEN THE ENGINE WAS IMMEDIATELY SHUT OFF. ' A GOOD CITIZEN PULLED OVER, IN FRONT OF OUR VEHICLE, AND STARTED TO RUN TOWARDS OUR VEHICLE. DRIVER STILL INSIDE OF VEHICLE NOT REALIZING THAT IT WAS ON FIRE. FIRE WAS UNDER REAR UNDER CARRIAGE. LATER DETERMINED THE CITIZEN NOTICED THE FIRE AND WANTED TO MAKE SURE NO ONE WAS IN THE VEHICLE. ' DRIVER OF BURNING VEHICLE OPENED DOOR AND LOOKED TOWARDS THE REAR OF VEHICLE TO SEE LARGE FLAMES COMING FROM UNDERCARRIAGE.

TL* THE CONTACT OWNS A 2018 LAND ROVER RANGE ROVER. WHILE DRIVING 72 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE STOPPED ON ITS OWN. AS A RESULT, THE VEHICLE ROLLED INTO THE RIGHT LANE AND ALMOST CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LAND ROVER PALM BEACH (7550 OKEECHOBEE BLVD, WEST PALM BEACH, (561) 209-7000) WHERE THE MECHANIC TEST DROVE THE VEHICLE AND FOUND NO FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 2,400. THE VIN WAS UNKNOWN.

HAD A TIRE BLOWOUT AT 5K MILES. RT 75 ALLIGATOR ALLEY IN SWFL. CRUISE CONTROL AT 72MPH. NO DEBRIS IN ROADWAY. NO PUNCTURES IN TIRE. NO OTHER VEHICLES AROUND OR WOULD HAVE RESULTED IN VERY BAD ACCIDENT. TIRE PRESSURE MONITORING SYSTEM FAILED TO TELL ME THAT MY TIRES WERE 4LBS OVER THE MAXIMUM NORMAL PSI RANGE. LAND ROVER CHGS TIRE SAID EVERYTHING IS FINE. ONE WEEK LATER ALL 4 TIRES ARE STILL AT 4 LBS OVER THE SECOND FILE WAS TAKEN TODAY 1 WEEK AFTER THEY ADJUSTED TIRE PRESSURE. STILL OVER INFLATED WITH NO WARNING. RECOMMEND PSI AND NO WARNINGS CAME ON TO TELL ME.

THE INFOTAINMENT MEANT SYSTEM WHICH IS THE BRAINS OF THE CAR IS CONSTANTLY FAILING TO OPERATE PROPERLY. THE SCREEN FREEZES LEAVING INABILITY TO CONTROL A/C, RADIO, BLUETOOTH PHONE, CLIMATE, BACK UP CAMERAS. THIS VEHICLE HAS 4500 MILES ON IT AND HAS BEEN IN FOR SERVICE 3 TIMES, IT IS NOW BACK AT THE DEAL A 4TH TIME. THE COMPUTER IS ERRATIC AND CONSTANTLY NEEDS TO UPDATED. THERE HAVE BEEN 4 UPDATES SINCE I HAVE OWNED THE VEHICLE WHICH WAS IN FEB 2018. LANDROVER IS FULLY AWARE OF THE ISSUES BUT REFUSES TO DO ANYTHING ABOUT IT. I HAVE TRIED REPURCHASE AND REPLACEMENT, WHICH WAS DENIED AND NOW I HAVE TO GO TO ARBITRATION WITH THE STATE LEMON LAW. THE CARS COMPUTER IS AN EPIC FAILURE AND CROSSES OVER TO MOST OF THE 2018 LANDROVERS . THESE FAILURES HAPPEN AT ANY TIME , THEY HAVE OCCURRED WHILE STOPPED AT LIGHTS, IN STANDSTILL TRAFFIC, WHEN TURNING THE CAR ON, OR JUST WHEN DRIVING. THERE IS ALWAYS ANOTHER SURPRISE WAITING WHEN I GET IN MY CAR.

OUR NEW RANGE ROVER IS CREATING A SQUEALING NOISE FROM THE INTERIOR ELECTRONICS/AC UNIT. IT'S SIMILAR TO LETTING THE AIR OUT OF AN INFLATED BALLOON BY THE SPOUT. THE PITCH GOES HIGHER, LOWER, AND ALL OVER LIKE YOU ARE MOVING YOUR HANDS WHEN TRYING TO MAKE THE BALLOON SQUEAL. OUR VEHICLE IS NOW 3 MONTHS OLD, AND HAS SPENT 2.5 MONTHS IN SERVICE. AFTER RECENTLY GETTING OUR CAR BACK, THE SOUND CAME BACK RIGHT AWAY. THE SERVICE DEPT. IS CLUELESS, AND ALREADY HAD PUT OVER 200 MILES ON OUR CAR "TESTING IT IN REAL WORLD CONDITIONS." EVERY DEALERSHIP SALES & SERVICE MANAGERS, INCLUDING GENERAL MANAGER OF DEALER HERE IS HARDLY HELPING AND CLUELESS. THIS IS FROM RANGE ROVER NEWPORT BEACH, CA. NOW THIS SOUND IS WORSE, AND MAKES YOU WANT TO SMASH YOUR HEAD THROUGH THE WINDOW; IT'S BASICALLY SOUND TORTURE. OUR WINDSHIELD WIPERS HAVE ALSO NEVER WORKED, WHICH IS EXTREMELY DANGEROUS. HOWEVER: 1) WHEN THE WINDSHIELD WIPERS ARE SET TO ON, 2) AND THE VEHICLE IS IN REVERSE, 3) THEN THE REAR WINDOW WIPERS COME ON FOR SOME REASON.

AFTER ONLY FIVE DAYS OF OWNERSHIP, MAJOR COMPONENTS OF THE ELECTRICAL SYSTEM FAILED, PARTICULARLY THE DISPLAYS ON ALL OF THE DRIVER INFORMATION SYSTEMS, INCLUDING ASSISTIVE SERVICES SUCH AS LANE DETECTION. THE SERVICE CENTER FIRST STATED THAT THE PROBLEM EAS SERIOUS AND RELATED TO FAULTY WIRING FROM THE FACTORY. THEY NOW CONTEND THAT THERE IS FAULTY SOFTWARE CAUSING THE SYSTEM TO FAIL.