EN

2018 Mitsubishi Eclipse Cross SUV FWD

2
Recalls
14
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

14 Complaints

for 2018 MITSUBISHI ECLIPSE CROSS
05/22/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/22/2021
Crash: No
Fire: No
Vehicle Identification Number: Ja4at5aa2jz******
Summary

First time I was at a wedding didn't realize I had laid key fob on top of car . Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car . I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key . I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833

02/24/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/21/2021
Crash: No
Fire: No
Vehicle Identification Number: JA4AT4AA2JZ******
Summary

THE BATTERY IS ALWAYS DRAINING EVEN WHEN NOT IN COLD TEMPERATURES I HAVE TO TURN THE KEY TWICE IN ORDER FOR THE VEHICLE TO START. MY HUSBAND WAS DRIVING THE VEHICLE THE OTHER DAY IN THE CAR COMPLETELY STALLED MID DRIVE ON A BUSY ROAD

02/20/2021
Components: LANE DEPARTURE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA7JZ******
Summary

WHEN DRIVING THIS VEHICLE, THE BSW ON THE PASSENGER SIDE, DOES NOT ALWAYS WORK.

08/25/2020
Components: STRUCTURE
Incident Date: 02/24/2020
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA2JZ******
Summary

THE METAL PART WHERE THE DOOR CLOSE IS STICKING UP AND HIT MY FEET EVERY TIME I GET OUT MY CAR. AND IT'S NOT SAFE

06/06/2020
Components: AIR BAGS
Incident Date: 10/26/2019
Crash: Yes
Fire: No
Vehicle Identification Number: JA4AT4AA2JZ******
Summary

THE DRIVER'S AIRBAG EXPLODED ON MY LEFT SIDE, CUTTING MY LEFT ARM AND RENDERING ME DEAF IN BOTH EARS FROM THE IMPACT WHEN I WAS HIT ON THE LEFT REAR PANEL BY A MOTORCYCLE, KILLING THE RIDER. MY HEARING IS PERMANENTLY DAMAGED AND I HAVE SUSTAINED BACK AND NECK INJURY. I WAS IN A MEDIAN BETWEEN FOUR LANES OF TRAFFIC ON A STATE ROAD AND STATIONARY WHEN HIT. MY CAR WAS TURNED COMPLETELY AROUND BY THE IMPACT AND THE AIRBAG EXPLODED AFTER I WAS SITTING STILL, WHICH WAS A HUGE SHOCK TO ME. IT WAS A DELAYED REACTION. THE LEFT REAR PANEL WAS DESTROYED AND THE REAR WINDOW AND THE VEHICLE WAS CONSIDERED TOTALED. *TR *JS

04/21/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 04/19/2020
Crash: No
Fire: Yes
Vehicle Identification Number: JA4AT4AA8JZ******
Summary

AFTER PURCHASING MY VEHICLE ON 10/31/18, I EXPERIENCED 6 HEADLIGHT CHANGES FROM THAT POINT TILL 4/19/20. ON 4/19/20, WHILE DRIVING I SMELLED AN ELECTRICAL BURNING SMELL. AS I PROCEEDED TO PULL TO A SAFE LOCATION MY HEADLIGHT INDICATOR LIGHT CAME THEN I LOSS ALL POWER AND FUNCTION OF THE VEHICLE.PRESSING THE BREAKS AND PULLING THE EMERGENCY BREAK MULTIPLE TIMES DID NOT STOP THE VEHICLE. APPROXIMATELY 150 YARDS AHEAD I SPOTTED A SHOPPING CENTER ENTRANCE. AS I PROCEEDED TO ATTEMPT A HARD RIGHT TURN INTO THE PARKING LOT WHEN FIRE BEGAN SHOOTING OVER THE FRONT WINDSHIELD AND SIDE FENDERS. I FINALLY GOT THE VEHICLE TO STOP AFTER PUMPING THE HAND BREAK SEVERAL TIMES AND EXITED THE VEHICLE. THE RESULT OF THIS FAULTY ELECTRICAL SYSTEM CAUSED ME TO TOTAL MY CAR.

01/28/2020
Components: VEHICLE SPEED CONTROL
Incident Date: 11/20/2018
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA0JZ******
Summary

WHEN ON THE HIGHWAY, I SET THE CRUISE FOR A SET SPEED. WITH NO OTHER CARS AROUND ME, MY SPEED WILL VARY SIGNIFICANTLY. I SET THE SPEED FOR 70MPH (SPEED LIMIT) AND THE CAR WILL GO FROM 64MPH AND SURGE UP TO 78MPH ALL ON IT'S OWN. THIS HAS HAPPENED TO ME 4 TIMES TO DATE. ONCE IT ENDED IN A SPEEDING TICKET WHEN I FIRST GOT THE CAR. I WAS REALLY CONFUSED HOW I WAS CLOCKED GOING 79 MPG WHEN THE CRUISE WAS SET ON 70MPH. IT HAS OCCURRED A NUMBER OF TIMES SINCE, CAUSING ME TO CANCEL THE CRUISE CONTROL IN ORDER TO NORMALIZE MY SPEED.

01/28/2020
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA0JZ******
Summary

WHEN I USE THE ACC, AND THE HIGHWAY IS HILLY, THE ACC WILL ENGAGE THE FCM (FORWARD COLLISION MITIGATION), RESULTING IN THE BRAKES BEING APPLIED, SOMETIMES FORCEFULLY, RESULTING IN AN IMMEDIATE SLOW DOWN OF MY VEHICLES SPEED. THIS CAN CAUSE ACCIDENTS AS THOSE AROUND ME HAD TO SLAM ON THEIR BRAKES AS WELL. WHEN GOING UP AND DOWN HILLS, THE ACC DOES NOT WORK PROPERLY. THIS HAS OCCURRED MANY TIMES FROM THE TIME I BOUGHT THE VEHICLE UNTIL NOW.

01/28/2020
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA0JZ******
Summary

THE LOW GAS GAUGE DOES NOT WORK. IT WILL NOTIFY ME THAT I HAVE 50 MILES LEFT ON MY TANK AND WITHIN 5 MILES WILL GO TO 0 WITH WARNING LIGHTS TO REFUEL IMMEDIATELY. IT DOES NOT SAY HOW MANY MILES ARE LEFT. IT RAPIDLY GOES FROM 50 MILES LEFT TO 0. THIS HAS CAUSED ME TO RUN OUT OF GAS TWICE TO DATE, WHEN THERE IS NOT AN IMMEDIATE GAS STATION NEAR ME.

12/26/2019
Components: ENGINE
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA6JZ******
Summary

EXHAUST FUMES GETTING INTO CABIN CAUSING HEADACHE, FATIGUE, AND CONCENTRATION ISSUES. SEVERAL DEALERSHIPS IN THE AREA ARE AWARE OF ISSUE BUT NO SOLUTION FROM MITSUBISHI. DEALER SHIP ALSO CONFIRMED EXHAUST SMELL IN CAR AND ATTEMPTED AT SEVERL REPAIRS WITHOUT RESOLUTION.

09/12/2019
Components: AIR BAGS,SERVICE BRAKES
Incident Date: 08/14/2019
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA9JZ******
Summary

AT TIMES WHEN I AM DRIVING THE PASSENGER AIR BAG IS TURNED OFF. SOME TIMES MY CAR EMERGENCY BREAK COMES ON BUT THERE IS NO ONE IN FRONT OF ME

08/16/2019
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA6JZ******
Summary

WHILE DRIVING THE ABOVE VEHICLE ON THE FREEWAY THE CAR SHUT DOWN. I PULLED OVER SAFELY TO THE SIDE. SHUT THE VEHICLE OFF COMPLETELY AND THEN RESTARTED IT.THE DASH WAS LIT UP LIKE A CHRISTMAS TREE AND THE CAR STARTED AND WAS TO DRIVE HOME IN A LIMP MODE IN. CALLED THE DEALER THE CAR HAD RECALL FOR SOFTWARE UPDATE.THE DEALER MICHAUD MITSUBISHI IN DANVERS MA UPDATED THE SOFTWARE AND CLEARED CODES. FEW DAYS BACK THE CARE REFUSED TO UP-SHIFT WHILE DRIVING AND WOULD NOT EXCEED MORE THEN 35 TO 40 MILES PER HOUR.I NOTIFIED THE ABOVE DEALER AND TOOK IT BACK TO THEM NO ERROR CODE WAS FOUND. I CONTINUED DRIVING. ON WED 8/14/19 THE CAR AGAIN WOULD NOT UP-SHIFT AND STAYED IN 2ND GEAR AND RPM WENT UP TO 5000. I PULLED OVER AND SHUT OFF THE VEHICLE. RESTARTED IT AND IT DROVE NORMALLY. I AGAIN MADE AN APPOINTMENT FOR FRIDAY 8/16/19 TO THE DEALER TO SHOW THEM WHAT WAS HAPPENING. I WAS DRIVING YESTERDAY 08/15/19 AROUND 10.15 AM ON THE FREEWAY AT APPROXIMATELY 70 MILES AN HOUR WITH AN 18 WHEELER BEHIND ME, THE CAR SHUT OFF 2ND TIME IN ITS LIFE AND THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AGAIN. I QUICKLY AND SAFELY PULLED OVER BEFORE I WAS REAR ENDED BY THE 18 WHEELER. I TOOK PICS OF DASHBOARD AS IT WAS SHOWING ERROR CODES. I CALLED THE DEALER AND ASKED THAT I COULD BRING THE CAR NOW. THE LADY ANSWERING THE PHONE WAS HOSTILE AND ULTIMATELY TURNED OVER THE CALL TO OWNERS SON ZACK. I WENT TO DEALER BY NOON YESTERDAY AND TALKED TO PAUL IN SERVICE/SALES. THE VEHICLE WAS EXAMINED AND THE SAME ERROR CODES HAD AGAIN BEEN REGENERATED BY ON BOARD COMPUTER. I WAS TOLD TO LEAVE THE VEHICLE WHILE DEALERS SERVICE DEPT WAS TRYING TO GET IN TOUCH WITH MITSUBISHI SERVICE DEPT. AS OF TODAY 08/16/19 I DONT HAVE A STATUS UPDATE ON THE VEHICLE. *DT *TR *JS

10/03/2018
Components: WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 10/03/2018
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA4JZ******
Summary

AFTER STARTING THE CAR, AND GOING IN REVERSE, YOU CAN HEAR A CRACKING OR CLICKING NOISE (IT'S REALLY HARD TO TELL), AND SOMETIMES IT'S REALLY LOUD, IF THE BRAKES OR SOMETHING ELSE WAS STUCK AND WAS ABOUT TO BREAK A PART. IT SOUNDS ON THE READ SIDE AND IN THE FRONT SIDE TOO. YOU CAN HEAR ONE OR 3 CLICKS. I TOOK MY CAR TO THE DEALER AROUND 3 TIMES IN 5 MONTHS AND FIRST, I WAS TOLD ITS NORMAL, THE SECOND TIME I WAS PUSHY, AND IT WAS A MATTER OF LUBRICATION I WASN'T TOLD WHERE EXACTLY, AND THE LAST TIME THE DEALERSHIP MANAGER TOLD ME THAT SERVICE DEPARTMENT HAD TO KEEP THE CAR FOR A WEEK, ( I GOT A LOANER, BUT IT HAS THE SAME ISSUE). THE SERVICE DEPARTMENT REPLACED THE BRAKE SYSTEM, AND ROTORS, INSPECT AND LUBRICATE ALL PARTS. BUT, I WAS TOLD THAT THEY COULDN'T PIN POINT THE PROBLEM. THE NOISE STOPPED, BUT I WAS TOLD IF IT COMES BACK, I HAD TO TAKE THE CAR BACK TO THE DEALER. AFTER THIS INCIDENT, THE NEXT DAY IN THE MORNING WHILE DRIVING TO WORK, MY CAR STOPPED WORKING, I COULDN'T BREAK (I WAS DRIVING AT 27MPH), THE STEERING WHEEL GOT LOCKED, I GOT ALL THE ALARMS ON, FCM, POWER STEERING PROBLEM, ABS PROBLEM, ASC, ACC NOT AVAILABLE. I GOT REALLY AFFRAID, LUCKILY I HAD NO CARS AROUND.

05/18/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 05/17/2018
Crash: No
Fire: No
Vehicle Identification Number: JA4AT5AA9JZ******
Summary

STOPPED AT A RED LIGHT. LIGHT TURNED GREEN STEPPED ON THE GAS, TRUCK ACCELERATED. THEN BEGAN TO FEEL LIKE SOMETHING WASN'T NORMAL, ENGINE BEGAN TO MAKE QUICK HIGH AND LOW PITCHED SOUNDS. WAS ONLY GOING 10MPH IF THAT. TRIED TO STEP ON THE BRAKES AND PULL OVER, BUT THE BRAKES DIDN'T RESPOND. THEN TRIED TO STEP ON THE GAS SLIGHTLY TO PULL OVER, BUT THE GAS PEDAL ALSO DIDN'T RESPOND. I WAS ABLE TO LET THE TRUCK ROLL TO A STOP IN THE RIGHT TURNING LANE, PUT IT IN PARK, AND TURN ON THE HAZARDS. THEN FOLLOWED EVERY POSSIBLE SERVICE LIGHT CAME ON. THE ENGINE NEVER ACTUALLY STALLED. IT WAS STILL RUNNING BUT NOT RESPONSIVE TO THE BRAKE OR GAS PEDALS. I ATTEMPTED TO 'RESET' THE CAR, AS PER THE MANUAL SUGGESTED. TURNED IT OFF FOR 5 MINUTES AND THEN BACK ON. THE HIGH AND LOW PITCH SOUNDS CONTINUED, SERVICE LIGHTS REMAINED LIT, AND VEHICLE WAS STILL UNRESPONSIVE. ROADSIDE ASSISTANCE WAS THEN CALLED AND TOWED THE TRUCK TO THE DEALERSHIP I LEASED FROM. THANKFULLY I WASN'T GOING MORE THAN 10MPH WHEN MY BRAKES FAILED AND WAS ABLE TO ROLL TO A STOP, OPPOSED TO BEING ON THE HIGHWAY GOING 60MPH, AS I WAS JUST 10 MINUTES BEFORE THIS OCCURRED. THE TRUCK IS NOT EVEN 3 MONTHS OLD, WITH ONLY 3,600 APPROX. MILES.

2 Recalls

for 2018 MITSUBISHI ECLIPSE CROSS
14/09/2018
CAMPAIGN NUMBER: 18V620000
ELECTRICAL SYSTEM:SOFTWARE
If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
Campaign Number: 18V620000
Manufacture: Mitsubishi Motors North America, Inc.
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary

Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

14/09/2018
CAMPAIGN NUMBER: 18V621000
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
If the safety systems do not function as intended, it can increase the risk of a crash.
Campaign Number: 18V621000
Manufacture: Mitsubishi Motors North America, Inc.
Components: FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Summary

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018 Mitsubishi Outlander Sport vehicles equipped with a Forward Collision Mitigation (FCM) system and 2018 Mitsubishi Outlander PHEV and Eclipse Cross vehicles and 2017-2018 Outlander vehicles equipped with an Adaptive Cruise Control (ACC) system and/or an Electric Parking Brake (EPB) system. The software for the Hydraulic Unit Electronic Control Unit (ECU) may be incorrect, possibly preventing the intervention of a safety system such as automatic emergency braking, Anti-lock Braking (ABS), Electronic Stability Control (ESC), or the Brake Auto Hold (BAH) function when any of these systems are in use.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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