2004 Mercury Monterey

The contact owns a 2004 Mercury Monterey. The contact stated while driving approximately 60 MPH, the brake pedal was depressed however, the vehicle failed to respond, and the vehicle continued to accelerate. The driver manually shifted gears to slow the vehicle. The vehicle was taken to the local dealer and the contact was informed that the return spring part was no longer being produced. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 184,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. DUE TO THE FAILURE, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TO NEWTON FORD SOUTH (2010 N MAIN ST, SHELBYVILLE, TN 37160) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

WELL I DIDNT KNOW HOW TO GO ABOUT THIS BUT AROUND AUGUST 2020 MY GRANDSON JUST GOT OUT OF KNEE SURGERY WE WAS DRIVING UP TO LIMESTONE NEW YORK WHEN ALL OF A SUDDEN MY VEHICLE STARTED SMOKING AND IT STOPPED MOVING SO I COSTED OFF THE ROAD WE WAS ON THE HIGHWAY WHEN IT HAPPENED SO WE SAT THERE AND THERE WAS ALOT OF TRANSMISSION FLUID EVERYWHERE SO A MAN STOPPED TOOK MY BOYFRIEND TO A STORE TO GET TRANSMISSION FLUID WHILE ME MY DAUGHTER N GRANDSON WAITED IN THE VEHICLE HE PUTS THE FLUID IN WE GOT IT TO MOVE TO THE NEXT EXIT WHERE THE FLUID JUST KEPT DRAINED OUT SO WE HAD TO SIT THERE AND WAIT FOR A RIDE AND A TOW WHICH THE PPL PICKED US UP AND BROUGHT US HOME THE NEXT DAY MY BF RENTED A CAR DOLLY AND WE RAN BACK UP TO GRAB AND TOW IT BACK TO MY PLACE AND IT HAS BEEN SITTING HERE EVER SINCE CAN SOMEONE HELP PLEASE I NEED MY VEHICLE FIXED I DON'T KNOW WHAT HAPPENED TO IT IT WAS DRIVING FINE AND ALL OF A SUDDEN IT JUST COMPLETELY STOPPED

LOWER CONTROL BOLT THAT MOUNTED TO SUBFRAME RUSTED THREW FRAME . IF NOT CAUGHT ON TIME THE TIRE WOULD SEPERATE I TOOK THE VECHICLE TO A WEDLER FOR TEMPERARY REPAIR. BUT UNFORTANLEY THE DESIGN ON THE SUBFRAME HAS HOLES SO IT ALLOWS WATER TO ENTER AND CAUSE FRAME TO RUST! ALERT WHEN BRAKING YOU MAY EXPERIENCE CLUNKING THAT IS THE LOWER CONTROL ARM BOLT BROKEN. VERY DANGEROUS. I HAVE VECHICLE WITH PHYSICAL PROOF OF RUSTED FRAME IF NEEDED I CAN TAKE PICTURES WHEN THE TIME COMES.

THURSDAY MAY 23 2019. DRIVING DOWN THE ROAD AND MY VAN JUST CUT OFF. I WAS ABLE TO RESTART THE VAN AND GET INTO A PARKING LOT. I SAT FOR A BIT AND TRIED IT AGAIN. IT STARTED. BUT I HAD NO POWER TO GO FORWARD OR REVERSE THE TRANSMISSION WAS JUST GONE. ABSOLUTELY NO WARNING OR ANYTHING LIKE THIS HAD HAPPENED. NO SERVICE ENGINE LIGHT .. I WAS ON A CITY STREET. I HAD JUST PULLED FORWARD FROM WAITING FOR A RED LIGHT.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 65 MPH, THE RPMS INCREASED, BUT THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I PURCHASED THE 2004 MERCURY MONTEREY VAN VIN [XXX] FROM GOOD FRIENDS, WHILE DRIVING DOWN THE HIGHWAY WITH MY FAMILY THE TORQUE CONVERTER AND OUTPUTSHAFT FAILED, UPON TELLING MY FRIENDS ABOUT THIS THEY GAVE ME A LETTER FROM FORD STATING THERE WAS A RECALL ON THESE PARTS, SO I CALL SHEEHY FORD IN RICHMOND VA, THEY TELL ME THERE IS NO RECALL ON THIS PART......THEN I CALL RICHMOND FORD AND THEY TELL ME SHEEHY FORD PERFORMED THE RECALL...SO I CALL SHEEHY FORD AND TRY TO GET AN EXPLANATION, THEN THEY TELL ME IT WAS PERFORMED 18,000 MILES AGO, MY FRIENDS THAT SOLD ME THE VAN SAID THAT THE RECALL WAS NEVER PERFORMED, CAN SOMEONE PLEASE LOOK INTO THIS? IT SOUNDS TO ME THE DEALER DOES NOT WANT TO PERFORM THE WORK TO FIX THE RECALLED PARTS, THERE MUST BE PAPERWORK WHERE THE WORK WAS COMPLETED AND SIGNED OFF ON....AND ACCORDING TO FORD ONLY 18,000 MILES AGO, THEY SAID THE RECALL WAS PERFORMED AT 92,000 MILES, THE VAN CURRENTLY HAS 110,000 MILES...CAN SOMEONE PLEASE HELP ME? THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 15 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING ABILITY BECAME VERY HARD. THE FAILURE BEGAN TWENTY DAYS AGO AND WORSENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,320. THE VIN WAS INVALID. CONTACT REPORTS THAT STEERING BALLJOINT WAS HEAVILY AND CORRODED AND HAD TO BE REPLACED. *TT

I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE STARTED SLOWING DOWN AND THE GAS PEDAL DID NOTHING BUT REV, W/OUT ANY ACCELERATION. I TOWED IT TO MY HOUSE AND NOW THE TRANSMISSION WILL NOT ENGAGE IN ANY OF THE GEARS. MY PROBLEM IS A FORD RECALL AND THEY TOLD ME IT HAS ALREADY BEEN DONE ON MY VEHICLE, WHAT CAN I DO?

AS OF TODAY, JANUARY 22, 2018, I HAD TO HAVE THE VAN TOWED TO A TRANSMISSION SHOP AS YESTERDAY, JANUARY 21, 2018, THE TRANSMISSION LOCKED UP WHILE IN LIGHT TRAFFIC. PRAISE GOD WAS ABLE TO GET IT TO A NEARBY PARKING LOT UNTIL THE WRECKER CAME. AFTER RESEARCHING ONLINE IT HAS BECOME CLEAR THIS VEHICLE HAS HAD SEVERAL INCIDENTS AND REPEAT INCIDENTS WITH FORD MOTOR COMPANY TORQUE CONVERTERS. THE SHOP I'VE TAKING MINE TO ACTUALLY REBUILDS THEM. AS FOR THE INCIDENT WHICH OCCURRED ON THE 21ST, WAS DRIVING WHEN A SUDDEN LOSS OF POWER AND ONCE VAN WAS PULLED OFF ROAD AND PARKED, CAR WAS STILL RUNNING; HOWEVER, NO MATTER WHAT GEAR I WOULD PUT IT IN, THERE WAS NO MOVEMENT, JUST REVVING.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LEAK IN THE VEHICLE THAT CAUSED A BURNING ODOR. IN ADDITION, THE STEERING WHEEL SQUEALED WHEN TURNING LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO BE REPAIRED AT STIVERS FORD LINCOLN IN WAUKEE, IOWA. THE DIAGNOSIS WAS NOT CONFIRMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V457000 (STEERING). THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

BOTH INTER AND OUTER SIDE PANEL IS RUSTED OUT, THAT CAN CAUSED TIRE TO BLOW OUT

STEERING IN VAN BECAME VERY HARD TO STEER.HAD TO REPLACE POWER STEERING PUMP AND RACK AND PINION AND NEW BELT..STILL DIFFICULT TO STEER.SITTING STILL OR GOING AROUND TURNS.

I WAS DRIVING DOWN THE ROAD WITH MY CHILDREN AND MY FRIENDS WHEN THE VEHICLE STARTED SMOKING AND CAUGHT FIRE I WAS HAVING A TRANSMISSION PROBLEM AND I WAS TOLD IT WAS A FACTORY RECALL THEREFORE I'M CONTACTING YOU BECAUSE I LIVED IN MY VAN EVERYTHING I OWNED WAS IN THERE PERSONALLY AND I HAD LIABILITY ON MY VEHICLE BECAUSE I'M HOMELESS AND NOW I NEED HELP THE VAN IS COMPLETELY DESTROYED ALONG WITH EVERYTHING INSIDE DOWN A BACK-ROAD WE WERE LUCKY TO GET OUT ALIVE LUCKILY THERE WAS NO FATALITY..UPDATED 08/23/17 *BF *CN

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO MOVE FORWARD. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. HE PLACED THE VEHICLE IN REVERSE AND THEN DRIVE, BUT THE VEHICLE STILL FAILED TO MOVE. THE VEHICLE WAS TOWED TO HIS HOME WHERE HE CALLED KINSEL FORD (3355 EASTEX FWY, BEAUMONT, TX 77706 (409) 899-4000). SINCE THE VEHICLE WAS SERVICED IN MARCH OF 2016 PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), THE DEALER STATED THAT THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE FOR THE SAME REASON AS THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

I PURCHASED THE 2004 MERCURY MONTEREY IN FEBRUARY OF 2016. I BEGAN TO HAVE ISSUES AROUND NOVEMBER OF 2016 WITH LOSS OF POWER WHILE DRIVING, OR EXCELLERATING. THE VEHICLE SEEMS TO HAVE ISSUES AFTER IT HAS BEEN DRIVEN FOR MORE AT LEAST 30 MINUTES. I BELIEVE IT IS THE TORQUE CONVERTER, AFTER READIN ABOUT ISSUES WITH THIS MODEL. I CHECKED AND THE CONVERTER WAS REPLACED IN 2013. I HAVE READ MANY CASES WHERE THESE VEHICLES CONTINUE TO HAVE SIMILAR ISSUES AFTER THE RECALL HAS BEEN COMPLETED.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 5 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME STUCK AND CAUSED THE CONTACT TO VEER INTO ANOTHER LANE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER (LANDMARK FORD) OFFERED TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE FOR $100. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

TRANSMISSION WON'T ENGAGE. PULLING OUT OF GAS STATION, IT WOULDN'T MOVE. MECHANIC SAID IT WAS RECALLED, AND WORK WAS DONE 2 YEARS AGO.

TAMARA RECALL. ON 5/26/15 THE MAN I BOUGHT MY 04 MERCURY MONTEREY VAN 4.2L HAD PROBLEMS WITH IT SURGING WHEN STOPPING OR BARELY MOVING. FOUND BAD TRANS,HAD IT REBUILT, FOUND MOTOR MOUNT, TRANS RANGE SENSOR BAD ALSO TORQUE CONVERTER AND OVER HAUL KIT,3 SHIFT SOL AND REVERSE BOOST VALVE. 6 MONTHS LATER I BOUGHT IT.ON DEC7,2016 MY VAN DIDN'T SEEM RIGHT TO ME I COULD TELL IT HAD A SKIP AND SEEMED SLUGESHED WHEN IT WOULD SHIFT. MY CHECK ENGINE,AND TRANSAXLE LIGHT CAME ON AS LONG AS I KEEP IT IN 1,3OR DRIVE IT DON'T COME ON OR BLINK SO I LOOKED IN THE OWNERS GUIDE TO SEE IF I COULD FIND SOMETHING. SEEN WHERE IT HAS TO DO WITH THE TRANSMISSION, TRANSAXLE, AND ALOT MORE. SO I GOT ON THE FORDS WEBSITE SEEN A LIST OF RECALLS SO I PUT MY VIN# IN AND SURE ENOUGH THERE I WAS.I HAVE ALMOST GOT HIT WHEN I WAS TRYING TO GET BACK HOME. IF MY VAN HAD COMPLETELY WENT OUT AND STARTED DO ALL OF THAT WHEN I WAS GETTING ON OR OFF THE HIGHWAY OR INTERSTATE,ON A TRAIN TRACK IT COULD OF BEEN BAD IT. IT COULD OF KILLED US.AND IT SEEMS LIKE WHAT IS GOING ON NOW SO I WILL SAY TRANSAXLE, POWER TRAIN, TOQUE CONVERTER AND OVER HAUL KIT,3SHIFT SOL, AND BOOST VALVE IF I WAS A GUESSING ALL I KNOW IS I WANT MY VAN AGAIN BACK RUNNING RIGHT AGAIN. RT

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT EXPERIENCED HESTITATION AND VIBRATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 109,500.

TL* THE CONTACT OWNED A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHEN THE GEAR SHIFTER WAS PLACED INTO THE REVERSE POSITION AND BACKING OUT OF A PARKING SPACE, THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A FENCE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO A BODY SHOP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 20 MPH, BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED SUDDENLY WITHOUT WARNING OR IMPACT. THE DEALER DIAGNOSED THAT THE CAUSE OF THE AIR BAG DEPLOYMENT WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TORQUE CONVERTER IS BAD SHAKING AND I LOSE ALL POWER TO MY VEHICLE.

CORROSION OF THIRD ROW SEAT ATTACHMENT. ON 23 JUNE 2016, REMOVED INTERIOR PANEL TO SERVICE AUXILIARY A/C UNIT AND DISCOVERED SEVERELY RUSTED AREA AROUND THE THIRD-ROW SEAT ATTACHMENT. BOTH LEFT AND RIGHT SIDES OF THE VEHICLE ARE RUSTED; THE LEFT SIDE IS MUCH WORSE THAN THE RIGHT SIDE AT THIS TIME. CONTACTED LOCAL DEALER AND THEIR REPRESENTATIVE BODY SHOP; BOTH REFUSED TO REPAIR THE PROBLEM DUE TO POTENTIAL LIABILITY ISSUES. WAS REFERRED TO FORD CUSTOMER RELATIONSHIP SERVICE. THEY NOTED THERE ARE NO ACTIVE RECALLS FOR MY VEHICLE - AND SINCE I AM NOT IN A "HIGH CORROSION" STATE, RECALL 13S01 DOES NOT APPLY (NHTSA CAMPAIGN NUMBER 13V081000). HAVE ATTACHED PICTURES OF THE AFFECTED AREAS. AM TRYING TO DETERMINE WHAT RESOURCES ARE AVAILABLE TO REPAIR THIS PROBLEM IF THE DEALER AND THEIR REPRESENTATIVE BODY SHOP REFUSE TO APPROACH IT.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. IN ADDITION, THE VEHICLE FAILED TO SWITCH INTO THE PARK POSITION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000.

THE VEHICLE STALLED ON ME THIS MORNING AS I WAS DRIVING TO WORK ON A BUSY STREET. I ATTEMPTED TO CRANK IT BACK UP BUT THE OIL LIGHT AS WELL AS THE BATTERY LIGHT CAME ON AND THE CHECK ENGINE LIGHT STAYED ON. I LEFT THE VEHICLE ON THE SIDE OF THE ROAD FOR 8 HRS, WHEN I RETURNED I WAS ABLE TO DRIVE IT FOR APPROX. 15 MILES AND IT STALLED AGAIN ONCE I MADE IT TO MY DESTINATION. VEHICLE ALSO BACKFIRES NOW AND HAS A VERY STRONG GAS SMELL COMING FROM IT. STARTED STALLING AFTER I DROVE THROUGH STANDING WATER PUDDLES ON THE ROAD.

THERE IS A RECALL ON MERCURY MONTEREY 2004 VEHICLES TO REPLACE THE SEAT ANCHOR MECHANISM ON THE THIRD ROW SEAT DUE TO CORROSION. NHTSA CAMPAIGN NUMBER 13V081000. MY VEHICLE IS NOT PART OF THIS RECALL BY VIN NUMBER BUT MY VEHICLE'S SEAT ANCHOR MECHANISM HAS BECOME DISLODGED FROM THE WHEEL WELL AND MOVES FREELY CAUSING MY THIRD ROW SEAT NOT TO LATCH IN PLACE PROPERLY. I AM ASKING FOR AN INVESTIGATION TO BE STARTED INTO OTHER MERCURY MONTEREY 2004 VEHICLES OUTSIDE OF THIS RECALL NOTICE TO DETERMINE IF THEY NEED TO BE INCLUDED ON THIS RECALL. MY VEHICLE IS CURRENTLY REGISTERED IN VIRGINIA WHICH IS NOT LISTED ON THE RECALL BUT FOR THE FIRST 6+ YEARS OF ITS LIFE WAS LOCATED IN NORTHERN VIRGINIA AND DRIVEN ON DISTRICT OF COLUMBIA ROADS WHICH IS PART OF THE RECALL NOTICE. I BELIEVE VIRGINIA SHOULD BE ADDED TO THE LIST OF STATES IN WHICH THIS RECALL SHOULD APPLY.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS AND INDEPENDENT MECHANICS WHO WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

I HAVE A 2004 MERCURY MONTEREY (SAME AS THE FORD WINDSTAR). I TOOK IT TO MY MECHANIC TO HAVE A TUNE UP DONE, AND TOLD ME MY FRONT SUB FRAME IS RUSTED THROUGH AND THE VAN IS UNSAFE TO DRIVE. FORD ISSUED A RECALL ON THE WINDSTARS('99-'03) AND EVEN OFFERED A BUY BACK, BECAUSE THE FRAMES WERE BAD. WHEN I CALLED FORD TO SEE WHAT COULD BE DONE TO FIX THIS, HE SAID NOTHING. THERE WAS NEVER A RECALL FOR MY VAN, SO THEY WONT DO ANYTHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT BOTH REAR SEAT LATCHES FRACTURED AND CORRODED. AS A RESULT, THERE WERE TWO LARGE HOLES IN THE AREA OF THE CORROSION CAUSING WATER DAMAGE TO THE CARPETS. IN ADDITION, THE CONTACT MENTIONED THAT BOTH REAR WHEEL WELLS WERE CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE ECM MODULE WAS REPLACED BY THE CONTACT. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED INTERMITTENTLY AND OTHER UNKNOWN ELECTRICAL FAILURES OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

WHILE DRIVING THE VAN THE LIGHTS ON THE DASH BOARD GOES OUT. THE SPEED DECLINES SLIGHTLY, AND THE HEADLIGHTS BLINK ON AND OFF. THE RADIO TURNS ON AND OFF. THE HEAT TURNS ON AND OFF. THE ALARMS INSIDE STARTS TO CHIME. THE POWER IS LOST TO THE WINDOWS AND THE DOOR LOCKS. WHEN DRIVING AT NIGHT THE DASH LIGHTS GO OFF AND WHEN THIS HAPPENS YOU CANNOT SEE THE SPEEDOMETER OR ANYTHING ELSE FOR THAT MATTER. THIS REALLY NEEDS TO BE LOOKED INTO. I'M AFRAID THAT THIS ELECTRICAL PROBLEM WILL SOON CAUSE A FIRE OF SOME SORT. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN REPAIRED THE TRANSMISSION. HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

WHEN DRIVING THE LIGHTS ON THE DASHBOARD PANEL, BLINKS ON AND OFF CONSISTENTLY. STAYS OUT FOR 1-2 MINUTES.AFTER WHICH THE HEADLIGHTS START TO GO OUT STAYS OFF FOR 1-2 MINUTES. THEN THE CAR STARTS TO JERK AND DECLINE IN SPEED. THE SPEEDOMETER GOES TO ZERO THEN JUMPS BACK TO ACTUAL SPEED. WHEN THE POWER IS OUT THERE IS COMPLETE LOSS OF POWER TO THE WINDOWS AND INTERIOR LIGHTS AND DOOR LOCK. TOOK THE CAR IN FOR SERVICE HE SAID THAT HE HAS HAD MANY PEOPLE COME IN WITH THIS TYPE OF VAN WITH THE SAME PROBLEM. THUS IS DANGEROUS WHEN DRIVING AT NIGHT WITH LOSS OF VISUAL AID. HE SAID THAT ONLY A FORD DEALER CAN REPAIR THE PROBLEM. THIS IS FRIGHTENING AND WRECK LESS. *TR

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE REAR DRIVER SIDE DOOR OPENED INDEPENDENTLY AND A LIGHT ILLUMINATED ON THE INSTRUMENT PANEL INDICATING THE REAR DOOR OPENED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAS NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 157,000.

LEFT MY HOUSE AND WHEN STOPPED AT A STOP SIGN FELT A JERK MOVEMENT AND LOST BRAKES FOR A QUICK SECOND. AFTER PULLING AWAY FROM THE STOP SIGN AND CONTINUING DOWN THE ROAD AT APPROX. 45 MPH THE CAR COMPLETELY STARTED DECELERATING AND LOST STEERING AND BRAKES THEN COMPLETELY LOST POWER AND CAR SHUT OFF. AFTER TRYING TO RESTART IT MULTIPLE TIMES IT WOULD START FOR A MINUTE THEN WHEN PUT INTO DRIVE IT WOULD DIE AGAIN AFTER A FEW TRIES AND HAD CHILDREN THE CAR I FINALLY HAD TO HAVE IT TOWED HOME. THIS IS A VERY BIG SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED! *TR

AFTER LEAVING A PARKING LOT AND THEN ACHIEVING 55 MPH, I ENTERED A LEFT HAND TURN LANE IN ORDER TO MAKE A LEFT HAND TURN. AFTER WAITING FOR A MINUTE OR TWO FOR ONCOMING TRAFFIC, I ATTEMPTED TO ACCELERATE TO COMPLETE MY LEFT TURN, TO NO AVAIL. THE VEHICLE WOULDN'T MOVE, AND THE ENGINE WOULD ONLY REV UP, AS IF IN NEUTRAL. AFTER CONFIRMING THE VEHICLE WAS IN FACT IN DRIVE GEAR, I CONTINUED MY ATTEMPT TO ACCELERATE, AND THEN FINALLY THE TRANSMISSION "CLUNKED" AND WENT BACK IN GEAR, ENABLING ME TO DRIVE ON MY WAY. A FEW MONTHS LATER, I RECEIVED THE RECALL NOTICE IN THE MAIL FOR THIS VERY PROBLEM AND SO I MADE MY APPOINTMENT TO HAVE THE TORQUE CONVERTER REPLACED. THIS OCCURRED IN OCT 2012 MILEAGE 92,000. SINCE THEN, THE PROBLEM HAS NOT BEEN FIXED, IF ANYTHING, IT HAS CONTINUED TO GET WORSE. THE VEHICLE SEEMS TO SHIFT OK, BUT THIS EPISODE HAPPENS AFTER COMING TO A COMPLETE STOP, AND THEN ATTEMPTING TO GO. I'VE HAD SEVERAL "NEAR MISSES" WITH THIS CONDITION, AND I'M WORRIED FOR MY WIFE AND KIDS WHEN SHE'S DRIVING. I'VE MADE AN APPOINTMENT TO HAVE THIS PROBLEM EVALUATED NEXT WEEK, AND I'M HOPING THAT IT'S STILL COVERED UNDER THE WARRANTY. CURRENT MILEAGE 114,000. *JS

SPOUSE [XXX] WAS DRIVING THE FAMILY AND ME OUT TO DINNER ON MAY 9, 2014 FOR MOTHER'S DAY.THE GAS TANK WAS ON ONE-FOURTH A TANK SO BEFORE ON TO THE EXPRESSWAY WE STOP TO GET SOME GAS. [XXX] MADE A STATEMENT HE SAID, "HE SAID THE GAS HAND STILL HASN'T MOVED MUCH AFTER WE PUT $40.00 TOGETHER OF GAS IN THE VAN. WE PUT GAS IN THE VAN AT THE GAS STATION AT 63RD AND CALIFORNIA. AFTER GETTING GAS WE PROCEED TOWARD WESTERN AVE. ON WESTER AVE. [XXX] DROVE FROM71ST AND WESTERN TO 111 & WESTERN WHEN WE SMELLED SOMETHING BURNING. WE THOUGHT THE SMELL WAS COMING FROM A VEHICLE ON THE SIDE OF US. WE MADE NO BIG DEAL ABOUT IT UNTIL THE VAN BEGIN TO SMOKE TREMENDOUS. [XXX] STOP THE CAR AN PULLED OVER. THE SMOKE INCREASED IN FRONT OF THE CAR ON THE DRIVERS AS [XXX] STOOD THERE TRYING TO UNDERSTAND WHAT WAS GOING ON, I SAW A BLAZE OF FIRE. I BEGIN SCREAMING THE VAN IS ON FIRE, THE VAN IS ON FIRE. I JUMP OUT OF THE VEHICLE THE BLAZE GOT LARGER. MY DAUGHTER AND MY BROTHER-IN-LAW WHO IS MENTALLY CHALLENGED WAS IN THE SECOND ROW OF SEATS BUCKLED UP. I GOT BACK IN THE CAR TO TURN ON THE EMERGENCY SIGNAL TO LET THE OTHER DRIVERS KNOW THAT WE NEEDED HELP. I YELLED AT MY FAMILY ON THE SECOND ROW AGAIN, GET OUT THE VAN THE VAN IS ON FIRE. THEY BEHAVE AS IF THEY COULD NOT HEAR ME OR UNDERSTAND WHAT I WA SAYING. SO, I BEGIN TO BANG ON THE WINDOW GET OUT GET OUT THE VAN IS ON FIRE.AFTER THE VAN WAS FULL BLAZED AND THE EMERGENCY WAS ON THE BANGING GOT THEM OUT. THERE WAS REDDISH BROWN LIQUID ALL IN THE SURROUNDING AREA WHERE THE VAN WAS PARK. MY HUSBAND AND I BOTH CALLED THE POLICE DEPARTMENT BUT THE FIRE DEPARTMENT CAME WITH TWO TOW TRUCKS. I GOT MY FAMILY TO SAFETY ON THE OTHER SIDE OF THE TRAIN TRACKS BY 111 & MARSHFIELD WHILE [XXX] TALKED TO FIRE FIGHTERS AND THE TOW MEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STARTED THE VEHICLE AND ATTEMPTED TO SHIFT INTO DRIVE BUT TO NO AVAIL. THE SHIFTER COULD NOT BE ENGAGED IN DRIVE OR REVERSE. THE ENGINE THEN EXHIBITED A LOUD NOISE AND STALLED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 76,000.

THE FRONT END OF THE CAR WAS WELDED IMPROPERLY AND THE WEATHER STRIPPING WAS FAULTY ALLOWING WATER TO POUR DOWN INTO THE CAR AND ONTO THE POWERTRAIN CONTROL MODULE (PCM) AT ANY TIME AFTER IT RAINS CAUSING THE CAR TO LOSE POWER AND THE TRANSMISSION TO FAIL. THIS IS A KNOWN AND COMMON PROBLEM AMONG '04 MONTEREY AND FORD FREESTARS. WHEN THE PCM IS WET IT SHORTS OUT ALL TRANSMISSION SHIFTING AND ENGINE REGULATION. THE FIRST TIME THIS HAPPENED THE CAR WOULD NOT START OR RUN PROPERLY, HAD IRREGULAR ENGINE POWER, AND THE TRANSMISSION WOULD NOT SHIFT. THE ENGINE WAS TRYING ACCELERATE EVEN IN PARK. THE CAR HAD BEEN PARKED OVERNIGHT AND RAN FINE THE DAY BEFORE, BUT CAUSED TROUBLE THE NEXT DAY. IT HAD RAINED DURING THE NIGHT. WHEN THE PCM DRIED OUT THE CAR RAN NORMALLY AGAIN. THE SECOND TIME HOWEVER, THE PCM COMPLETELY SHORTED OUT AND IS IRREPARABLE. THE ENGINE RUNS SPORADICALLY AND THE TRANSMISSION WILL NOT SHIFT OUT OF FIRST GEAR CREATING A DRIVING HAZARD. THE CAR SEEMED ALRIGHT UNTIL I WAS ON THE ROAD TEST DRIVING AND THE CAR WOULD NOT ACCELERATE, CAUSING ME TO BE STUCK GOING A MAX OF 15 MPH IN TRAFFIC. THE CAR THEN LOST POWER, FORCING ME TO PULL OF TO THE SIDE. *TR

TL-THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V006000 (POWER TRAIN) WAS PERFORMED HOWEVER THE FAILURE WAS NOT CORRECTED WHILE THE CONTACT DROVE UP HILL THE RPM RAVED THE VEHICLE LOSE ACCELERATION AND TRANSMISSION FLUID LEAKED. THE VEHICLE WAS TOWED TO THE DEALER WHOM PERFORMED AND INSPECTION AND ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 75,000. LI

BRAKE PRESSURE SWITCH TRIGGERS TRACTION CONTROL OFF LIGHT, AND CRUISE CONTROL WILL NO LONGER WORK. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE ABRUPTLY STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRACTION CONTROL HAD ENGAGED IMPROPERLY. THE CONTACT STATED THAT VEHICLE WAS NOT REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,200.

WHILE DRIVING THE VEHICLE AT APPROXIMATELY 50 MPH, THE VAN SIMPLY TURNED OFF. LOST POWER STEERING AND THE BRAKES BARELY RESPONDED WHEN COMPRESSED. HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FOUND THE FOLLOWING P CODES (P-0715 AND P-0340). TOOK THE CAR TO THE DEALERSHIP AND THEY HAD TO REPLACE THE TURBINE SPEED AND CAM SENSORS. DROVE THE VEHICLE FOR 1 WEEK AND THE SAME EVENT HAPPENED AGAIN. I LOST POWER STEERING, BREAKS AND REQUIRED THE EMERGENCY BRAKE TO STOP THE CAR. THE P CODES WERE P-0715 AND P-0340. ALSO, DURING THE SECOND EVENT I NEEDED TO PUT THE CAR IN REVERSE BUT WAS UNABLE TO DO SO. *TR

TL- THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR SEAT AND REAR TIRES MADE A LOUD NOISE ON MULTIPLE OCCASIONS. THE CONTACT RECEIVED A NHTSA CAMPAIGN RECALL ID NUMBER:13V081000 FOR THE SEATS AND THE DEALER WAS UNABLE TO REPAIR THE VEHICLE CORRECTLY OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED MULTIPLE TIMES OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000. RK UPDATED 5/28/14*CN

VEHICLE LOST POWER FORWARD AND REVERSE. THIS VEHICLE IS ON THE SECOND TORQUE CONVERTER DUE TO TORQUE CONVERTER MALFUNCTION. THE FIRST REPLACEMENT OCCURRED APRIL 2009 AND THE SECOND OCCUR DECEMBER 2013. BOTH TIMES THE MERCURY/FORD REPLACED THE TORQUE CONVERTER, FIRST TIME UNDER RECALL THE SECOND TIME THE OWNER PAID FOR REPAIR. IN ADDITION TO THE DANGER AND COST THIS DEFECT CAUSED ME, I AM UNSURE IF THE REPLACEMENT TRANSMISSION TORQUE CONVERTER IS ANY BETTER THAN THE ORIGINAL TRANSMISSION TORQUE CONVERTER, SINCE FORD STATES IN THE SAFETY RECALL NOTICE THAT THE REPLACEMENT PARTS ARE NOT CURRENTLY AVAILABLE AND THE FIRST REPLACEMENT APRIL 2009 WAS COMPLETED MANY YEARS BEFORE PARTS WERE AVAILABLE WITH THE RECALL NOTICE OF JANUARY 4,2012. AS A RESULT THESE CONVERTERS HAVE EXPERIENCED WORN PUMP DRIVE SPLINES CAUSING THE VEHICLE TO LOSE POWER. SEE FORD RECALL # 11S25 OR NHTSA #EA09016. *TR

10 MONTHS AGO, IN DECEMBER OR 2012, WE RECEIVED A RECALL NOTICE (11S25) FOR THE TORQUE CONVERTER TO BE REPLACED ON OUR 2004 MERCURY MONTEREY. WE WERE TORN AS TO WHETHER WE SHOULD HAVE THE RECALL PERFORMED, AS WE HAD NEVER HAD A PROBLEM WITH IT IN 88,000 MILES. BUT THE RECALL NOTICE MADE IT SOUND LIKE IT WAS A SAFETY ISSUE AND WITH MY WIFE DRIVING OUR 3 KIDS AROUND WE RELUCTANTLY DECIDED TO HAVE THE RECALL PERFORMED. SO AFTER 10 MONTHS, LAST WEEK SHE WENT TO BACK OUT OF THE DRIVEWAY AND CLANK CLANK - NO POWER, FORWARD OR REVERSE. I HAD IT TOWED TO OUR DEALERSHIP AND THEY CONFIRMED THE PROBLEM WAS THE TORQUE CONVERTER - THE SAME ONE THEY REPLACED UNDER THIS RECALL 10 MONTHS AGO. HOWEVER THE CAR HAD SURPASSED THE 12,000 "WARRANTY" OF THE RECALLED/REPLACED PART BY 889 MILES! I SPOKE WITH THE DEALERSHIP AND WITH FORD MOTOR COMPANY, I ESCALATED IT TO MANAGEMENT AT FORD MOTORS AND ALL ARE BASICALLY TELLING US THAT TOO BAD, THE REPAIR COST IS $1800 AND THEY WILL OFFER NOTHING. IF WE HAD NEVER HAD THE RECALL DONE, WE WOULD NOT BE IN THIS SITUATION. WE HAD NO PROBLEMS PRIOR TO THE RECALL AND I FEEL FORD HAS SIMPLY REPLACED A FAULTY PART (OR NON-FAULTY AS WAS WITH OUR CASE PRIOR TO THE RECALL) WITH A FAULTY PART. A TORQUE CONVERTER SHOULD LAST 100,000+ MILES. NOT 12,889 MILES. EVEN IF WE COULD AFFORD IT, WE DON'T WANT TO SPEND $1800 TO HAVE SOMETHING "FIXED" AGAIN THAT WILL JUST LEAVE US STRANDED WITH ANOTHER $1800 BILL IN A YEAR WITH ANOTHER FAULTY TORQUE CONVERTER. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE, HYDRAULIC CONTROL UNIT, AND THE PSI SWITCH NEEDED TO BE REPLACED. ON A SECOND OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT ON BOTH DIAGNOSTIC OCCASIONS, A TECHNICIAN ADVISED THAT THE ANTI LOCK BRAKES MAY NOT FUNCTION WHICH WAS A SAFETY CONCERN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 102,454.

IN EARLY 2012 BOTH BRAKE LIGHTS ON DASH WOULD COME ON SPORADICALLY WHILE DRIVING.THEN CAME ON MORE FREQUENTLY. SOON THE BATTERY LIGHT STARTED TO COME ON AT STOPS OR LOW IDLES. 8/2012 DEALER COULD NOT REPRODUCE THE BRAKE LIGHTS COMING ON, BUT REPLACED ALTERNATOR. 11/2012 STILL PROBLEM WITH BRAKE LIGHTS ON THE DASH COMING ON NOW PLUS THE CHECK ENGINE LIGHT. VEHICLE SPUTTERING AND STALLING (COULD NOT STOP WITHOUT VEHICLE TOTALLY STALLING AND HAD TO HAVE FOOT ON GAS AT ALL TIME, EVEN WHEN BRAKING, OR WOULD STALL.) 2ND DEALER STILL COULD NOT VERIFY THE DASH BRAKE LIGHTS BUT RESEALED CONNECTOR, REPLACED SPARK PLUGS, CLEAN MASS AIRFLOW, RESET KAM, REPLACED HEATED PCV HOSE. COULD DRIVE VEHICLE BUT BRAKE LIGHTS WERE BOTH STILL SPORADICALLY COMING ON WHILE DRIVING. 7/2013 STILL HAVING PROBLEMS WITH BOTH DASH BRAKE LIGHTS COMING ON ONLY NOW THE RADIO DIES WHEN THEY COME ON, WHEN THEY GO OFF, THE RADIO COMES BACK ON. IF THE RADIO DIDN'T GO OFF, SOMETIMES SHUTTING IT OFF WOULD RESULT IN THE BRAKE LIGHTS GOING OFF. DEALER STILL UNABLE TO VERIFY. THIS PROGRESSED TO THE BATTERY LIGHT COMING ON SPORADICALLY (AROUND TIME BRAKE LIGHTS WOULD COME ON) AND USUALLY GOING OFF IF THE AC WAS TURNED UP ON HIGH. THE VEHICLE ALSO STARTED TO LOSE POWER WHEN PASSING, FELT LIKE A DOWN SHIFT. THE DASH LIGHT ISSUE OCCURS DAILY, BUT THERE IS NO PATTERN. IT CAN BE WET, DRY, HOT, COLD, AFTER 5 MILES, AFTER 30 MILE, SIDE STREETS, EXPRESSWAY, MORNING, EVENING THERE IS NO CONSTANT. 10/2013 VEHICLE BACK AT DEALER SINCE THE PROBLEM HAPPENS EVERY DAY. THEY CAN'T REPRODUCE. ONLY CODE THEY GET IS THE ALTERNATOR, WHICH WAS REPLACED LAST YEAR AND DIDN'T HELP THE PROBLEM. THEY HAVE RESEALED THE CPU AND THAT DOESN'T HELP.THIS VEHICLE HAS BEEN PLAGUED BY ELECTRICAL PROBLEMS SINCE DAY ONE (HEATER, SEAT HEATER, CIGARETTE LIGHTERS, DOOR LOCKS ETC) CONCERNED ELECTRICAL ISSUES COULD RESULT IN LOSS OF POWER OR FIRE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE ENGINE AND THE RPMS INCREASED. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS REPLACED TWICE HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 9/4/13 *CN THE CONSUMER STATED THE TRANSMISSION FAILED FOUR TIMES.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND TURNED THE VEHICLE OFF. WHEN THE VEHICLE WAS RESTARTED, IT FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION AND THEY CONFIRMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE WAS HESITANT UPON ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE REPAIRED FOR UN UNRELATED ISSUE, HE WAS INFORMED THT THE SUB FRAME ENGINE CRADLE WAS SUFFERING FROM MASSIVE RUST AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 121,000.

THE VEHICLE WAS STOPPED AT THE TIME. MY DAUGHTER HAD OPENED UP THE 3RD ROW REAR BENCH SEAT FROM THE FLOOR. IN THE PROCESS OF TRYING TO ADJUST IT, SHE NOTICED THAT IT MADE A RACHETING SOUND AND THE SEAT BACK WOULD NOT STAY IN POSITION. A WEEK LATER, AFTER A CLOSE EXAMINATION, I OBSERVED THAT THE BRACKET THAT THE FRONT LATCH IS MOUNTED ON AT THE DRIVERS SIDE IS RUSTED AND ALLOWS LARGE AMOUNTS OF VERTICAL MOVEMENT. AFTER WIGGLING THE BRACKET UP AND DOWN, I OBSERVED ABOUT A TABLESPOON OF RUST FLAKES ON THE CARPET. NOT REALLY SURE WHAT TO DO ABOUT THIS. *TR

THE VEHICLE WAS GOING AT 35MPH, ALL OF A SUDDEN THERE WAS LOSS OF MOTIVE POWER WITHOUT WARNING, ENGINE WOULD REV UP BUT CAR WOULD NOT SPEED-UP INSTEAD STARTED SLOWING DOWN. HEAVY TRAFFIC, BUT OTHER DRIVERS WERE VERY CONSIDERATE WHEN THEY NOTICED THE EMERGENCY LIGHT TURNED ON AND THAT MY VEHICLE NOT MOVING WITH THE TRAFFIC. PULLED INTO LEFT LANE TO PASS TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. I WAS ABLE TO STEER THE VEHICLE TO OUTER LANE WITH THE MOMENTUM ALREADY BUILT UP AND MADE IT TO THE PARKING AT GAS STATION. TRIED AFTER 10 MIN.. GEARS WOULD SHIFT FINE, ENGINE WOULD ACCELERATE FINE BUT THE VEHICLE WOULD NOT MOVE. VEHICLE HAD TO BE TOWED TO HOME 10 MILES AWAY. UPON INVESTIGATION I DISCOVERED THERE WAS ALREADY A RECALL ISSUED FOR IN NOV. 2012 FOR MERCURY MONTEREY 2004 TRANSMISSION AND TORQUE CONVERTER ISSUES RESULTING IN SUDDEN LOSS OF MOTIVE POWER. I DID NOT RECEIVE ANY NOTIFICATION FROM FORD COMPANY ABOUT THIS RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE SAFETY LATCH ON THE THIRD ROW SEAT ATTACHED TO THE WHEEL WELL AND CAUSED IT TO FRACTURE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. THE CURRENT MILEAGE WAS APPROXIMATELY 130,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD A LOUD BANG. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SAFETY ANCHOR PLATE THAT HELD THE THIRD ROW SEAT SECURELY IN PLACE HAD RUSTED AND DETACHED FROM THE FRAME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 127,000.

MY 2004 MERCURY MONTEREY HAD A RECALL JOB DONE ON THE TRANSMISSION REPLACING THE TORQUE CONVERTER APPROXIMATELY TWO MONTHS AGO. I WAS DRIVING HOME FROM CHURCH TODAY, AND THE TRANSMISSION STOPPED WORKING. MY FAMILY ENDED UP STRANDED. IT WAS LUCKY FOR US THAT THE STREET WASN'T BUSY SO THAT WE DIDN'T HAVE AN ACCIDENT. *TR THE CONSUMER WAS INFORMED THE PROBLEM WAS COMPLETELY UNRELATED FROM THE PREVIOUS TRANSMISSION REPAIR. UPDATED 04/01/13

I PURCHASED THIS VAN FROM A ONE OWNER ELDERLY COUPLE-AT THE TIME OF PURCHASE HAD 47,000 MILES ON IT. WORKED GREAT FOR FIRST 8 MONTHS THEN THE PROBLEMS STARTED. HAD TO REPLACE SPARK PLUGS THEN COIL ASSEMBLY, THEN FUEL INJECTORS, VALUE EXHAUST GAS, RECALL OF THE TORQUE CONVERTOR(DEALERSHIP HAD MY VAN 3 DAYS SHY OF 1 MONTH) ABS SENSOR REPLACED, REPLACED CALLOPSED PCV HOSE, WATER IN THE COMPUTER MODELE THIS HAD TO BE CLEANED OUT. VAN WAS IN AND OUT OF THE SHOP 8 OF 12 MONTHS IN THE YEAR 2012. I HAD THE VAN BACK FOR NOT EVEN 2 MONTHS AND IT STARTED RUNNING ROUGH AND IDLING HIGH AGAIN THE ENGINE LIGHT BLINKING. I REALLY NEED SOME HELP WITH THIS-BECAUSE THE DEALERSHIP I HAVE BEEN TAKEN IT TOO CANNOT SEEM TO GET IT FIXED!!! I HAVE SPENT WAY TO MUCH MONEY ON A VECHILE THAT DOES NOT WORK!!! *TR

WHILE DRIVING DOWN THE HIGHWAY THE 3RD REAR SEAT STARTED VIBRATING VIOLENTLY FOLLOWED BY A LOAD BANG . UPON INSPECTION I FOUND THE 3RD SEAT COULD NOT LOCKED BACK IN PLACE BECAUSE THE LOCK DOWN STRIKER WAS GONE AND I COULD LOOK THROUGH THE HOLE IN THE SIDE OF THE VAN AND SEE THE TIRE IN THE WHEEL WELL. THE 3RD SEAT IS NOW USELESS. THIS SHOULD NEVER HAPPEN ON ANY VEHICLE. ALTHOUGH THE FORD REPRESENTATIVE STATED IT WAS "[XXX]" HE SAID FORD WOULD NOT FIX IT AND I SHOULD FILE A COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE FRAME OF THE THIRD ROW SEAT WAS CORRODED AND FRACTURED INTO SEVERAL PIECES. IN ADDITION, THE UNDER CARRIAGE FRAME WAS ALSO CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,000.

THIS VEHICLE WAS INCLUDED IN A SAFETY RECALL BY NHTSA (12V006). THE PART INVOLVED (TORQUE CONVERTER OUTPUT SHAFT) IN THE RECALL FAILED IN MARCH 2011, LONG BEFORE THE RECALLED WAS INITIATED. AT THE TIME, I WAS TOLD BY A FORD SERVICE CENTER THAT THE TRANSMISSION FAILED, EVEN THOUGH IT WAS ONLY THE TORQUE CONVERTER THAT HAD FAILED. THE WHOLE TRANSMISSION HAD TO BE REPLACED AND THIS WAS DONE. WHEN THE RECALL NOTICE WAS RECEIVED IN THE MAIL AND I WENT TO FORD SERVICE CENTER, THEY GAVE US A REFUND FOR THE AMOUNT THAT WAS AUTHORIZED TO REPLACE JUST THE TORQUE CONVERTER, NOT THE WHOLE REPAIR. SINCE THE TORQUE CONVERTER WAS REPLACED BEFORE THE RECALL, THE UNSAFE PART IS STILL IN MY VEHICLE. FORD NOW REFUSES TO REPLACE THE UNSAFE PART BECAUSE THEY SAID THAT NHTSA AGREED TO ONLY AUTHORIZE ONE FIX PER VEHICLE. I WOULD HAVE TO PAY TO GET THE VEHICLE MADE SAFE. I WOULD LIKE TO KNOW HOW THIS CAN BE THE CASE FOR A SAFETY RECALL? THE OLDER, UNSAFE PART CAN FAIL AT ANY TIME, JUST LIKE IT DID THE FIRST TIME WHEN IT FAILED ON THE ENTRANCE RAMP TO A CONGESTED INTERSTATE HIGHWAY AT RUSH HOUR WITH SCHOOL CARPOOL CHILDREN IN THE VEHICLE. NHTSA SHOULD AUTHORIZED AN AMENDMENT TO THE RECALL TO REPLACE ALL DEFECTIVE PARTS. *TR

1ST - RADIO STARTED FLASHING ON AND OFF RANDOMLY - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. 2ND - HEATED SEAT ON DRIVERS SIDE QUIT WORKING - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. TOOK TO PRIVATE REPAIR SHOP - ERROR CODE OF LOW VOLTAGE BATTERY - REPLACED BATTERY FOR $125 3RD - AUTOMATIC LIGHTS QUIT WORKING, DASHBOARD CONTROL WENT BLANK - TOOK TO FORD DEALER - SAME LOW VOLTAGE ERROR CODE - DESPITE NEW BATTERY. NO OTHER ANSWERS. 4TH - AUTOMATIC SEATS STARTED MOVING WHEN USING CODE TO OPEN DOOR - TOOK TO FORD - FOUND THAT ALL PROBLEMS TRACED TO ONE RELAY BOX - REPLACED RELAY BOX FOR $650. 5TH - ENGINE LIGHT CAME ON ONE WEEK LATER - NO PROBLEMS STARTING/RUNNING, MADE APPOINTMENT TO TAKE TO DEALER IN 3 DAYS. 6TH - ENGINE DIED NEXT DAY, WOULD RESTART AND THEN DIE AGAIN AFTER 5 FEET, TOWED TO FORD DEALER, TOW TRUCK DRIVER NOTED ENGINE WOULD NOT GO INTO GEAR- REPEATEDLY GAVE NO CODE. ASKED THEM TO HAVE TECH TAKE CAR HOME AND DRIVE IT. FINALLY FOUND CORRODED AND WET PCM. QUOTED $1400 FOR THE REPAIR. I LOOKED UP PCM ON MERC. MONTEREY/FORD FREESTAR - AS THESE ARE ESSENTIALLY THE SAME VEHICLE. FOUND TONS OF SAME COMPLAINT. POOR DESIGN FROM FORD ALLOWING WATER TO DRIP ONTO MAIN COMPUTER/ELECTRICAL SUPPLY CAUSING THOUSANDS OF DOLLARS OF REPAIRS TO OWNERS. THE BATTERY WAS LIKELY JUST FINE, THE RELAY BOX LIKELY JUST FINE. I AM WORKING WITH DEALER TO PAY LESS FOR THE PCM SINCE THEY SHOULD HAVE FOUND THIS FROM THE FIRST OR SECOND ELECTRICAL COMPLAINT. CAR STILL AT DEALER, I WILL NOT PAY $1400 TO GET IT REPAIRED. *TR

2004 MONTEREY WAS SERVICED BY FORD/MERCURY DEALER PER RECALL 12V-006 AS SAFETY PREVENTION REPAIRS AT 110677 MILEAGE BETWEEN 08/14/12 AND 08/17/12. INVOICE STATES "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED. VEHICLE WAS RETURNED TO CUSTOMER . LESS THAN FIVE MONTHS, ON 01/12/13, AT 112360 MILEAGE, UPON ARRIVING HOME, THE VEHICLE LOST FORWARD AND REVERSE POWER WHILE ATTEMPING TO TURN IT AROUND. IT IS DIFFICULT TO UNDERSTAND BECAUSE THE "SAFETY RECALL NOTICE 11S25 / NHTSA RECALL 12V-006" STATES THAT "IT MAY BE POSSIBLE FOR YOUR VEHICLE TO LOSE FORWARD AND REVERSE POWER WHILE DRIVING DUE TO WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER". HOWEVER IT WOULD SEEM UNLIKELY THAT ANYTHING WOULD BE "WORN" WITHIN THE SHORT TIME PERIOD AND LOW MILEAGE INDICATED AS FOLLOWS: NOTE THAT THE "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED LESS THAN FIVE MONTHS BEFORE, (08/17/12 UNTIL 01/12/13). ALSO NOTE THAT THE MILEAGE DIFFERENCE BETWEEN THE DEALER REPAIR INVOICE (110677) AND THE POINT OF FORWARD AND REVERSE POWER LOSS (112360) IS ONLY 1683 MILES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE REAR FLOORBOARD WAS RUSTED AND CAUSING THE REAR SEAT TO BECOME DISLODGED. THE DEALER WAS CONTACTED AND THE VEHICLE WAS SCHEDULED FOR DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE REAR SEAT LOCK MECHANISM WAS CORRODED. THE CONTACT MENTIONED THAT THE PART WHERE THE SEAT LATCHED INTO THE BODY OF THE VEHICLE WAS COMPLETELY CORRODED AND A PIECE HAD DETACHED FROM IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,900 AND THE CURRENT MILEAGE WAS 125,000.

WHILE DRIVING I NOTICED MY THIRD ROW SEAT WAS BOUNCING SOME, WHEN I STOPPED I FOUND THAT THE LATCH HOLDING THE SEAT DOWN WAS UNATTACHED. WHEN I TOOK IT INTO THE DEALER HE SAID THAT IT IS RUSTED THROUGH. I HAD MY SPECIAL NEEDS SON IN THAT SEAT, HIT HIS HEAD BUT NOTHING MAJOR. UNFORTUNATELY I NOW AM UNABLE TO TRANSPORT MY SPECIAL NEEDS SON BECAUSE HE HAS TO BE IN THE THIRD ROW SEAT. MY DRIVERS SIDE WHEEL WELL IS ALSO TOTALLY RUSTED THROUGH AND WATER IS GETTING INTO THE CAR. I AM NOT SURE IF IT IS RELATED BUT MY TRACTION CONTROL LIGHT IS ALWAYS OFF AND ON ALONG WITH THE TIRE PRESSURE INDICATOR. I ALREADY REPLACED THE PCM LAST YEAR WHEN MY CAR BECAME UN-DRIVABLE DUE TO MAJOR ELECTRICAL ISSUES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE VEHICLE SLAMMED TO A STOP AND CAUGHT ON FIRE. THE CONTACT STATED THAT VEHICLE MADE A SLAMMING START BEFORE CATCHING ON FIRE. THE FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED HOWEVER, THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS CAUSED BY MECHANICAL FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 128,000.

I WAS DRIVING AT 35 MPH AND ALL OF A SUDDEN MY ENGINE STARTED REVVING AND IT WAS LIKE I WAS IN NEUTRAL. I COASTED TO THE SIDE OF THE ROAD. THE ENGINE WAS RUNNING FINE, I JUST HAD NO DRIVE OR REVERSE. I ONLY HAVE 70,000 MILES ON IT. IT SEEMS LIKE THIS IS A RECURRING ITEM WITH THE MERCURY MONTEREY MINIVANS. IT'S A GOOD THING I WASN'T ON THE HIGHWAY. MY CAR WAS TOWED TO A SHOP WHERE THEY TOLD ME THE TRANSMISSION IS SHOT. I THEN TOWED IT TO A FORD DEALER AND AM WAITING FOR THE DAMAGE..... *TR

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING TRANSMISSION TORQUE CONVERTER DEFECT *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTIFICATION ON MARCH 29, 2012. THE NOTICE STATED HE WOULD BE NOTIFIED AGAIN BY MAIL WHEN THE PARTS WOULD BE AVAILABLE. HOWEVER, ON JULY 23, 2012, THE CONSUMER SUDDENLY LOST ALL POWER TO THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE AN INSPECTION REVEALED WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. THE DEALER INFORMED THE CONSUMER IT WOULD TAKE A WEEK TO COMPLETE THE REPAIRS. HOWEVER, A WEEK TURNED INTO A MONTH. THE VEHICLE WAS FINALLY RETURNED TO THE CONSUMER ON AUGUST 24, 2012. *JB

MY VEHICLE LOST ENGINE POWER WHILE IN DRIVE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF LANES DURING RUSH-HOUR TRAFFIC. ALSO LOST REVERSE HAD TO BE TOWED. SINCE THE INCIDENT, I DISCOVERED THERE WAS A RECALL FOR THIS EXACT ISSUE AND ATTEMPTED TO RESOLVE DIRECTLY THROUGH FORD. I'VE SUBMITTED RECEIPTS FOR SERVICES PERFORMED AND FORD IS NON-RESPONSIVE TO MY REQUESTS FOR REIMBURSEMENT. *TR

I HAVE 2004 MERCURY MONTEREY. ABOUT 2 YEARS AGO MY TRANSMISSION FAILED AT 67K AND HAD TO REPLACE OUT OF MY POCKET. NOW THERE STARTED ANOTHER BIG ISSUE IN THIS CAR. LATELY I PARK THE VAN OUTSIDE IN THE DRIVEWAY. THIS HAPPENED SEVERAL OCCASIONS SINCE IT STARTED (ESPECIALLY IN RAINY DAYS). I COULD START THE CAR, BUT CAN NOT SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ALL KIND OF WARNING LIGHTS POPUP IN THIS SITUATION. SOMETIMES VEHICLE MOVE FEW YARDS AND THEN STALL. SOMETIMES RADIO DOES NOT WORK. THEN ALL OF SUDDEN WHEN THE DAY IS SUNNY, VAN DRIVES PERFECTLY NORMAL WITH NO ISSUES. THIS IS EXTREMELY FRUSTRATED, I THOUGHT I PURCHASED A GOOD VEHICLE FROM THE FORD, BUT NOT ANYMORE!! I CONSULTED MY LOCAL MECHANIC AND HE THINKS SOMEHOW COMPUTER GET WET AND THAT CAUSE THE PROBLEM. SOME DAYS IT DRIVES 10-20 MILES IN HIGHWAY AND THE PROBLEM START AGAIN WITH A SUDDEN POWER LOSS. THIS IS EXTREMELY DANGEROUS IN DRIVING WITH SOUTH FLORIDA TRAFFIC. HOW COME RAIN WATER SEEP INTO THE COMPUTER? THIS IS NO DOUBT THAT THIS ISSUE MUST BE DUE TO POOR DESIGN BY THE CAR MANUFACTURER. NHTSA SHOULD INVESTIGATE THIS SERIOUSLY SINCE VEHICLE OWNERS DO NOT HAVE ANY RESOLUTION DUE TO BAD DESIGN ISSUE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO OPERATE. THE VEHICLE WAS COASTED TO A STOP AND THEN TOWED TO THE CONTACT'S RESIDENCE. FOUR MONTHS LATER, THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR A RECALL REPAIR UNDER NHTSA CAMPAIGN ID NUMBER:12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER); HOWEVER AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED WITHIN FIVE HUNDRED MILES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REFUSED TO REPAIR THE VEHICLE A SECOND TIME. CURRENTLY THE VEHICLE REMAINED AT THE DEALER WITHOUT BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 155,575.

ABOUT 5 OR 6 MONTHS AGO WE STARTED TO NOTICE THAT MY CAR IS JERKING WHEN IT DRIVES - ESPECIALLY WHEN ACCELERATING AND GOING UP HILL, BUT WILL DO IT AT OTHER TIMES AS WELL. IT SEEMS AS IF MAYBE THE TRANSMISSION IS SLIPPING OR SOMETHING IS NOT 'CATCHING' AS IT'S TRYING TO ACCELERATE. WE RECEIVED A RECALL NOTICE ABOUT THE POWER TRAIN SO WE ASSUME THAT THIS MAY HAVE TO DO WITH THE RECALL, BUT ARE STILL WAITING FOR WORD OF A FIX FOR THIS ISSUE. *TR

WHEN MY 10 YEAR OLD SON WAS GETTING IN THE CAR TODAY HE NOTICED THAT THE 3RD ROW SEAT WAS WOBBLY AND MOVING AROUND. WE SAW THAT THE LATCH THAT HOLDS THE SEAT IN PLACE WAS NO LONGER THERE! IN ITS PLACE WAS A HOLE TO THE OUTSIDE OF THE CAR. I LOOKED IN THE DRIVERS-SIDE REAR WHEEL WELL AND SAW THAT THE ENTIRE LATCH ANCHOR PLATE HAD RUSTED COMPLETELY OFF! THANKFULLY I NOTICED THIS BEFORE WE GOT ON THE ROAD BECAUSE THE ANCHOR PLATE WAS LAYING LODGED BETWEEN THE WHEEL AND THE BODY OF THE CAR - WHO KNOWS WHAT TYPE OF ACCIDENT OR FURTHER DAMAGE COULD HAVE OCCURRED TO OUR OWN VEHICLE OR TO OTHERS WHO COULD HAVE BEEN IN THE PATH OF THE FALLING, DETACHED PLATE. I HAVE 3 CHILDREN AND CAN NO LONGER DRIVE MY VAN SINCE THE REAR SEAT IS NOT FULLY ATTACHED TO THE VEHICLE AND MY CHILDREN ARE TOO YOUNG TO RIDE IN THE FRONT SEAT - NOT TO MENTION THE LARGE, GAPING HOLE IN MY CAR. IT APPEARS THAT THE PASSENGER-SIDE PLATE IS RUSTING THROUGH AS WELL. THIS IS A 2004 AND SHOULD NOT BE HAVING SUCH SEVERE RUST ISSUES THAT ENTIRE PIECES OF THE BODY ARE FALLING OFF. *TR

THE BACKSEAT ANCHOR, LOCATED IN THE REAR DRIVER'S SIDE WHEEL WELL, COMPLETELY DETACHED WHILE DRIVING DOWN THE ROAD. THE THIRD ROW SEAT WILL NOW NOT LOCK IN PLACE AND MOVES AROUND. *TR

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF TRANSMISSION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION: TORQUE CONVERTER); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. ...UPDATED 09/12/12 *BF THE CONSUMER STATED THE TORQUE CONVERTER WAS REPLACED ON AUGUST 8,2012. UPDATED 09/18/12. *JB

VEHICLE IS STUTTERING, DOES NOT ACCELERATE PROPERLY. STALLS. RECEIVED RECALL NOTICE TORQUE CONVERTER RECALL NOTICE 3 MONTHS AGO CALLED FORD THE PARTS ARE NOT IN FOR REPAIR. PARTS STILL NOT AVAILABLE. CHECK ENGINE LIGHT CAME -TOOK IT TO 3 SHOPS INCLUDING LOCAL FORD DEALERSHIP $1500 LATER NOT FIXED.???? HELP!!!! UNEMPLOYED IN OHIO. *TR

TRAVELING ON CRUISE CONTROL @ 70 MPH IN LEFT LANE OF 4 LANE DIVIDED HWY....VEHICLE STARTED TO SLOW DOWN AND RPM INCREASED. COASTED TO A STOP TO THE SHOULDER ACROSS HEAVY TRAFFIC. ENGINE RAN NORMALLY BUT VEHICLE WOULD NOT MOVE FORWARD OR AFT ON ITS OWN POWER. DEALERSHIP IDEED PROBLEM AS SHEARED SHAFT IN TRANSMISSION. TRANNY WAS REPLACED AT MY COST WITH A FORD REBUILT (HAS SAME SHAFT PART THAT SHEARED IN THE ORIGINAL). HAVE RECEIVED INITIAL RECALL NOTIFICATION BUT NOTHING ELSE. BOTTOMLINE: NO LUCK TO DATE ON RECALL. *TR

LOST POWER WHILE DRIVING, HAD TO HAVE THE TRANSMISSION REPLACED AT A COST OF $2,784.40. RECEIVED LETTER FROM FORD REGARDING RECALL NOTICE 11S25/NHTSA RECALL 12V-006. LETTER STATED THAT I WOULD RECEIVE A SECOND LETTER DURING SECOND QUARTER OF 2012 WITH DETAILS ON REFUND PROCESS. IT IS NOW THE 3RD QUARTER OF 2012 AND HAVEN'T RECEIVED ANY ADDITIONAL INFORMATION. WHEN I ENTER THE VIN # ON FORD'S WEBSITE, IT STATES THAT MY VEHICLE ISN'T UNDER THE RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT HAVE ALL THE NECESSARY PARTS IN ORDER TO PERFORM THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO GO TO A DIFFERENT DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS UNKNOWN.

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR

WE BOUGHT THIS VEHICLE ON SEP 2011. DURING THE FIRST REFUELING GAS STARTED SPILL OVER AS I REFUELED. THIS HAPPENS EVERY TIME I REFUEL. I RECENTLY DISCOVERED THAT I CAN REFUEL VERY SLOW AND NO SPILL WILL OCCUR. THIS IS NICE, BUT IT TAKES ABOUT 20 - 25 MINUTES TO REFUEL. *TR

ON JUNE 17, 2012 MY SON WENT TO SIT IN THE REAR SEAT AND THE SEAT DROPPED. THEN WE HEARD A NOISE FROM THAT SAME WHEEL. I TOOK IT TO OUR MECHANIC THE NEXT DAY AND THEY SAID THAT THE LATCH FOR THE REAR SEAT AND FLOOR HAS RUSTED THROUGH AND CAUSING THE FLOOR TO FALL ON THE TIRE WHICH NOW HAS A BIG CHUNK OUT OF IT. HE SAID THAT WE SHOULD NO LONGER USE THE REAR SEATS. HE SAID THAT WITH THE PROGRESSION THAT RUST MOVES THAT WE WILL ONLY BE ABLE TO USE THIS VAN FOR MAYBE ANOTHER YEAR. THIS VAN IS ONLY 8 YEARS OLDS AND HAS SERIOUS INTERIOR RUST ISSUES. I WOULD ONLY THINK THAT THIS IS A SAFETY ISSUE SINCE WE CAN NO LONGER SAFELY PUT ANYONE IN THE REAR SEATS AND WHEN THIS HAPPENED IT COULD HAVE CAUSED A TIRE TO BLOW OUT. *TR

WHILE DRIVING CAR, THE REAR OF VEHICLE STARTED MAKING LOUD GRINDING NOISE WHILE MAKING RIGHT TURN. RESULT-REAR WHEEL WELLS CORRODED CAUSING THE 3RD ROW SEAT ANCHOR TO COMPLETELY DETACH FROM THE VEHICLE RESULTING IN EXPOSING THE INTERIOR OF VEHICLE AND RENDERING THE THIRD SEAT UNSAFE TO USE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THERE WAS A RAPID INCREASE IN THE ENGINE RPMS BUT THE VEHICLE DID NOT ACCELERATE FURTHER. THE CONTACT DISENGAGED THE CRUISE CONTROL AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE DID NOT ACCELERATE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE FAILURE MILEAGE WAS 118,000. THE CONSUMER STATED THE VEHICLE LOST ALL FORWARD ACCELERATION ON THE INTERSTATE WHILE DRIVING 70 MPH. THE CONSUMER STATED WHEN HE ARRIVED HOME, THERE WAS A RECALL LETTER IN THE MAIL. HOWEVER, THERE WERE NO PARTS AVAILABLE. UPDATED 07/31/12

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO A DEFECTIVE TRANSMISSION *TGW THE CONSUMER STATED HE NOTICED THE TRANSMISSION WAS STARTING TO SLIP. IN MAY OF 2008 THE VEHICLE WOULD NOT GO FORWARD OR BACKWARD. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED AT A COST OF $ 1985.00. THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE DEFECTIVE TRANSMISSION. THE NOTICE ALSO STATED IF THE TORQUE CONVERTER HAD ALREADY BEEN REPLACED, THAT ADDRESSED THE SPECIFIC ISSUE, HE MAY BE ELIGIBLE FOR REIMBURSEMENT. *JB

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC AND THE TRANSMISSION WAS REPLACED. SEVERAL MONTHS LATER WHILE DRIVING 25 MPH, A CHILD PASSENGER NOTICED THAT THEY COULD SEE THE ROADWAY FROM THE THIRD ROW SEAT. UPON INVESTIGATION, THE CONTACT NOTICED THAT THE VEHICLE HAD RUST ALONG THE DRIVER AND PASSENGER SIDES OF THE FRAME WHERE THE THIRD ROW SEAT WAS CONNECTED. TWO MONTHS LATER THE VEHICLE WOULD NOT START AND WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC BUT THE FAILURE HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 138,306 AND THE CURRENT MILEAGE WAS 173,476.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE NECESSARY PARTS WOULD NOT BE AVAILABLE UNTIL JUNE 2012. THE CONTACT FELT THAT THIS WAS AN UNREASONABLE TIME FRAME FOR A PART THAT COULD RUIN THE TRANSMISSION TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONETARY WITH 70000 MILES. WHILE ENTERING THE FREEWAY THE VEHICLE WAS SLOW TO ACCELERATE FROM 0 TO ANY SPEEDS, WHICH ALMOST CAUSED A CRASH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD HAVE TROUBLE SHIFTING INTO GEARS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND TOLD THE CONTACT THAT THE TORQUE CONVERTER WAS UNDER RECALL, 12V006000 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER HAD TO COMPLETELY FAIL BEFORE THEY WOULD MAKE REPAIRS. THE VEHICLE WAS NOT REPAIRED.

POWERTRAIN: FRONT WHEEL BEARINGS WENT OUT (SQUEELING SOUND) IN 2006 WITH 8K MILES ON VEHICLE. A TSB WAS OUT FOR THAT ISSUE AND THE WHEEL BEARINGS(2) WERE REPLACED. THE FRONT BEARINGS WENT OUT AGAIN IN 2009 AT ABOUT 27K MILES. THE VEHICLE WAS COVERED BY A FORD ESP. THE DEALER SAID THAT THEY COULDN'T HEAR THE NOISE - THE NOISE WOULD COME AND GO - SO NO REPAIR WAS DONE AT THAT TIME. I HAVE THE REPAIR ORDER STATING "NO PROBLEM FOUND". NOW AT 35K MILES THE BEARING NOISE HAS BECOME MUCH WORSE AND MUCH MORE FREQUENT BUT NOW THE WARRANTY IS OVER AND IT WILL COST ABOUT $700 TO REPAIR. WHAT KIND OF POORLY MADE BEARINGS ARE THESE? BODY: IN 2009 I NOTICED RUST AT THE LEFT REAR WHEEL WELL AREA AND IT IS NOW COMING THROUGH THE LEFT QUARTER PANEL. THERE IS ALSO RUST AT THE RIGHT REAR WHEEL WELL AREA ALTHOUGH IT HAS NOT GONE THROUGH THE RIGHT QUARTER PANEL. LEFT AND RIGHT FRONT DOORS ALSO RUSTING AT THE BOTTOM FACING THE PASSENGER COMPARTMENT. *TR

LARGE SECTION OF DRIVER SIDE REAR WHEEL WELL/UNDERBODY, BROKE OFF FROM VEHICLE INCLUDING AN ANCHOR FOR THE THIRD ROW SEAT. THIS LEFT THE THIRD ROW SEAT UNSAFE TO USE AND THE INTERIOR OF THE VEHICLE EXPOSED TO THE ELEMENTS. PIECE WAS CLEARLY ROTTED THROUGH. WE ARE TOLD IT WILL COST $1200 TO REPAIR, PARTS ARE SCARCE AND DIFFICULT TO OBTAIN. UNABLE TO SAFELY UTILIZE THIRD ROW SEAT UNTIL REPAIRED. WATER IS TRAPPED IN THE UNDERBODY AND COULD BE DAMAGING TO THE ELECTRICAL SYSTEM. PICTURES AVAILABLE UPON REQUEST. *JS

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO A DEALER FOR RECALL REPAIRS. THE DEALER DID NOT REPLACE THE TORQUE CONVERTER AS STATED IN THE RECALL, AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER DID NOT NEED TO BE REPLACED. LATER, THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED DUE TO THE TRANSMISSION NOT PROVIDING POWER TO THE POWER TRAIN. THE CONTACT CALLED THE MANUFACTURER AND INQUIRED ABOUT THE INCOMPLETE RECALL REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 192,000.

VEHICLE STALLS LEAVING FAMILY STRANDED IN TRAFFIC (NUMEROUS EVENTS). DEALER TESTED AND REPLACED FUEL RAIL PRESSURE SENSOR AND VEHICLE WAS DRIVEN HOME, APPROX 8 MILES. VEHICLE FAILED TO START FOLLOWING MORNING. BASED ON ARTICLES AND TESTING PROCEDURES FOUND ONLINE, OWNER REPLACED CRANKSHAFT POSITION SENSOR, VEHICLE STARTED AND RAN FOR ABOUT 5 MIN. ENGINE DIED AND PRODUCED ERROR CODE P0320. EVIDENCE OF WATER HAS BEEN DETECTED IN THE PCM CONNECTOR AND FAULT HAS NOT YET BEEN CORRECTED. OTHER ITEMS REPLACED ON VEHICLE; TRANSMISSION, EGR, FUEL FILTER, PLUG WIRES AND PLUGS.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THE THIRD ROW SAFETY SEAT LATCH FAILED DUE TO RUST AND DETACHED FROM WHEEL WELL. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS 67,911 AND THE CURRENT MILEAGE WAS 67,941. SM. ..UPDATED 04/26/12 *BF

LOST OF POWER WHILE UNDER WAY(ENGINE WAS RUNNING). THE VEHICLE WILL NOT ENGAGE INTO GEAR. NO CODES. DEALER REPLACED TORQUE CONVERTER FIXED PROBLEM. PART # 685FPLS. RECALL # 12V0060000 FORD RECALL # 11S25. NOTIFIED DEALER WILL BE SUBMITTING REIMBURSEMENT IN THE SECOND QUARTER OF 2012 . *TR

ENGINE BEGAN TO MISS AT 65+ MILES PER HOUR. AFTER LOOKING AT THE PCM AND SEEING WATER IN IT CAR WAS FIXED AS PER FORD'S TSB. NOW CAR WILL STALL OUT AT RANDOM. DEALER DOES NOT KNOW WHAT IS WRONG WITH THE CAR. CAR STALLS IN REVERSE, AND DRIVE WITHOUT WARNING. IT IS DANGEROUS TO DRIVE. *TR

ON 2/24/2012 I WAS MERGING INTO HIGHWAY TRAFFIC. THE TRANSAXLES LIGHT CAME ON AND THE VAN HAD DIFFICULTY SHIFTING FROM WHAT I THOUGHT WAS 2ND GEAR IN TO 3RD, JUST BELOW 60 MPH AND AT ABOUT 5500 RPM. I FOUND THIS ODD, SO I EASED OFF OF THE GAS. TRIED TO ACCELERATE AGAIN WHILE THE LIGHT WAS FLASHING AND IT WOULD STILL NOT SHIFT. AFTER PULLING OFF THE HIGHWAY AT AN EXIT. I TURNED OFF THE CAR AND RESTARTED IT. THE LIGHT DISAPPEARED. I DROVE AWAY WITH OUT INCIDENT. I PROCEEDED TO PICK UP MY CHILD AND THEN WENT TO FILL MY GAS TANK ABOUT 2 MILES AWAY. WHEN I HIT JUST OVER 40MPH THE LIGHT CAME ON AGAIN. WHILE FILLING UP ON GAS I READ ABOUT A POTENTIAL RECALL ON THIS PARTICULAR MODEL'S TORQUE CONVERTER, SO I WENT IMMEDIATELY TO MY LOCAL FORD DEALER. HE WAS AWARE OF THE POTENTIAL RECALL (EVEN THOUGH CONSUMERS WEREN'T INFORMED), AND REITERATED SOMETHING I HAD READ ABOUT THE PART NOT BEING AVAILABLE UNTIL THE 2ND QUARTER. WE AGREED THAT I WOULD HAVE MY CAR THERE ON MONDAY MORNING FOR A CLOSER LOOK. MONDAY CAME AND THE SERVICE ASSOCIATE CALLED. HE EXPLAINED THAT THEY COULD NOT RECREATE MY PROBLEM IN A ROAD TEST. HE SAID THERE WAS AN ERROR CODE IN THE COMPUTER'S MEMORY, BUT THE CODE WAS NOT RELATED TO THE TORQUE CONVERTER. FROM HERE, I GUESS THEY DRAINED THE TRANSMISSION FLUID AND SAID THAT THERE WAS WATER IN IT. HE TOLD ME THAT THEY WOULD HAVE TO EITHER REPAIR MY TRANSMISSION (@$4000) OR REPLACE MINE WITH A WITH A REBUILT ONE (@$3200). MIND YOU, THE VAN ONLY HAS LESS THAN 43,000 MILES ON IT. I WAS TOLD BY AN INDEPENDENT MECHANIC THAT THE $4000 PRICE IS TO SCARE YOU INTO BEING MORE COMFORTABLE WITH THE $3200 PRICE., BUT THAT BOTH PRICES SOUNDED STEEP. IN THE END, I BOUGHT THE REBUILT TRANSMISSION ANYWAY, BECAUSE IT HAD A 3 YEAR UNLIMITED MILEAGE WARRANTY THAT THE INDEPENDENT MECHANIC COULD NOT PROVIDE. SINCE THEN I'VE READ ABOUT A WATER /TRANSMISSION ISSUE THAT NHTSA IS INVESTIGATION. *TR

AFTER A RAINSTORM I OPENED THE TAILGATE OF MY VEHICLE AND WAS SURPRISED TO FIND THAT THE REAR WHEEL WELL WAS WET. I VACUUMED THE WATER OUT AND BROUGHT IT TO THE DEALER ALMOST 2 MONTHS LATER AFTER FINDING MOISTURE SEVERAL OTHER TIMES. THE DEALER HAD A SERVICE TECH TRY TO RECREATE HOW THE WATER GOT IN AND "DETERMINED" THAT I HAD CRACKED A PANEL. THE ONLY CRACK VISIBLE TO ME WAS IN A TRIM PIECE AROUND THE LICENSE PLATE. THEY TOLD ME IT WOULD COST OVER $600 TO REPAIR. I TOLD THEM NEVERMIND. THAT MUCH WATER COULD NOT COME FROM THAT CRACK. FAST FORWARD TO A TIME NEAR THE PRESENT. MOST RECENTLY, THE "PULL", A PLASTIC AND NYLON PIECE ON THE BACK OF THE SEAT FAILED. SOON THERE AFTER, ONE OF THE NYLON STRAPS USED TO RETRACT THE SEAT FAILED. I CANNOT GET MY SEAT BACK IN TO THE "STOWED" POSITION. AFTER REMOVING THE TRIM FROM THE BACK OF THE SEAT I FOUND ALL SORTS OF RUST AND CORROSION TO THE SEAT BASE. I WOULDN'T FEEL COMFORTABLE DRIVING WITH A PASSENGER IN MY 3RD ROW SEATING ANYMORE. I UNDERSTAND THERE MAY ALSO BE A RECALL ON THIS CAR FOR SOME SORT OF LEAK IN THE WHEEL WELLS. I'VE BEEN DRIVING AROUND WITH DAMPNESS IN THE BACK OF MY VAN FOR TWO PLUS YEARS NOW AND I FEEL LIKE FORD MOTOR CO. IS PASSING THE BUCK ON TO THE CONSUMER TO SAVE SOME MONEY. I HAVE NO FAITH IN AMERICAN MADE VEHICLES BETWEEN THIS AND A SEPARATE TRANSMISSION INCIDENT. I DON'T EVEN WANT TO GET ON THE STEREO. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE STEERING FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING PUMP WAS LEAKING FLUID. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000. THE VIN INFORMATION WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT BOTH REAR WHEEL WELLS WERE SEVERELY RUSTED AS WELL AS PARTS OF THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THERE WERE TOO MANY ACCUMULATED MILES ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 184,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

SPLINES RELATED TO THE TORQUE CONVERTER LOCATED IN THE AUTOMATIC TRANSMISSION SHEARED OFF UNEXPECTEDLY WHILE DRIVING. TRANSMISSION HAD TO BE COMPLETELY REBUILT DUE TO DEBRIS THAT CIRCULATED THROUGHOUT THE SYSTEM. IN ADDITION TO THAT, WHILE THE TRANSMISSION WAS BEING REBUILT IT WAS DETERMINED THAT WATER HAD ALSO BEEN ENTERING THE TRANSMISSION AND CONTAMINATING THE FLUID WHICH IS BELIEVED TO HAVE CAUSED THE ADHESIVE ON THE BANDS TO DETERIORATE AND BREAK APART. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT AFTER ENTERING A HIGHWAY DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW MOMENTS AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THAT THE ENGINE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,300.

WHILE DRIVING DOWN THE ROAD, THE ENGINE DIED WITHOUT WARNING, NO POWER. IT HAD NO POWER STEERING, IT HAD SHUT OFF COMPLETELY. IT WAS HARD TO RESTART AND THEN AFTER GOING AGAIN IT DIED AGAIN AS I WAS TRYING TO PULL OVER. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING 65 MPH WHEN THE RPMS INCREASED AND THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE TRANSMISSION FAILED AND WOULD NEED REPLACING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.

(2008)DRIVING OUR 2004 MRCURY MONTEREY, I TRIED TO ACCELERATE FROM A STOP LIGHT AND GOT JUST ENOUGH TO PUSH US INTO THE INTERSECTION AND DRIFT ACROSS; AFTER THAT THE VEHICLE WOULD NOT MOVE. WE WERE TOLD THE TORQUE CONVERTER HAD BEEN STRIPPED AND NEEDED TO BE REPLACED. IT IS NOW 2011, WHILE DRIVING ON A FREEWAY MY WIFE STARTED SEEING SMOKE AND PULLED OVER. NOW WE ARE TOLD THE TORQUE CONVERTER OVERHEATED AND BLEW THE SEALS AND HAS TO BE REBUILT. SOMETHING IN THIS MODEL SEEMS TO BE DESTROYING TRANSMISSIONS AND THIS IN NOT AN INEXPENSIVE PAST TIME. *TT

ACCELERATING AWAY FROM TRAFFIC SIGNAL, VEHICLE ACCELERATED NORMALLY UP TO 20-25MPH AND THEN TRANSMISSION TOTALLY FAILED. NO WARNING, NO SYMPTOMS. *KB

WHILE GOING DOWN THE HIGHWAY WITH NO WARNING VAN WILL NOT ACCELERATE, [ENGINE REVS UP BUT NOT MOVE] WAS ABLE TO COAST TO A STOP ALONG A BUSY FREEWAY ,HAD TO HAVE VAN TOWED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY JERK AND STALL WHILE DRIVING AT VARIOUS SPEEDS ABOVE 30 MPH. UPON RESTART, THE VEHICLE WOULD OPERATE AS NORMAL. THE CONTACT ALSO STATED THAT UPON EXAMINING THE VEHICLE, HE NOTICED THAT WATER WAS PENETRATING THE POWER TRAIN CONTROL MODULE AND CORRODING VARIOUS COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 118,000.

IT IS A WELL CARED FOR 2004 THAT ALL OF A SUDDEN STARTED TO HAVE A LITTLE SHAKE WHEN ACCELERATING. ONCE I GOT UP PAST 50-55ISH IT ALMOST WENT AWAY. I ASSUMED I HAD A WHEEL OUT OF BALANCE SO WHEN I HAD IT IN FOR AN OIL CHANGE A FEW DAYS LATER, I HAD THEM DO A ROTATION AND BALANCE. THAT REALLY DIDN'T FIX ANYTHING AND IT GOT WORSE. IF I WAS ACCELERATING UP HILL(WHICH I HAVE TO DO A LOT SINCE I LIVE AT THE BOTTOM OF A HILL) THEN IT WAS LIKE I WAS DRIVING OVER HUNDREDS OF BROOMSTICKS THAT SOMEONE HAD LAY ACROSS THE ROAD. I TOOK IT TO A SHOP (NOT MY USUAL ONE, BUT IT WAS VERY CLOSE TO HOME) TO SEE WHAT THEY THOUGHT. THEY LOOKED AND SAID CV SHAFT. WHEN I WAS ABLE TO GET IT INTO MY REGULAR SHOP TWO DAYS LATER, THEY LOOKED AT IT AND SAID 'FOUND TRANSAXLE OUTPUT SHAFT BEARING ON RIGHT SIDE AXLE VERY LOOSE CAUSING EXCESSIVE MOVEMENT WITH RIGHT AXLE.' HE SAID THE RIGHT AXLE WAS BASICALLY LOOSE WHERE IT ATTACHED TO THE TRANSMISSION. THEY SAID THEY WOULD HAVE TO RESEARCH IF IT WAS ACTUALLY A BUSHING OR A BEARING IN ORDER TO TELL ME THE REPAIR COST. MONDAY MORNING I GET A CALL SAYING BASICALLY I NEED A NEW TRANSMISSION. NOW THE VIBRATION ISN'T AS BAD, BUT IS STILL THERE. IT ALSO FEELS LIKE IT IS WANTING TO TAKE OFF WHILE I AM DRIVING AT A CONSTANT SPEED. NOT CHUGGING OUT, BUT LIKE ALL OF A SUDDEN IT GETS A LITTLE SURGE OF POWER THEN STOPS. ALMOST AS IF SOMEONE ELSE IS TAPPING ON THE GAS PEDAL, THEN LETTING OFF. THIS HAPPENS WHETHER I AM USING THE CRUISE CONTROL OR NOT. *TR

OUR FAMILY OF FIVE WAS TRAVELING IN THE MIDDLE LANE OF A THREE-LANE HIGHWAY WITH THE CRUISE CONTROL SET AT 60 MPH. WE ENCOUNTERED A HILL AND -'' WITHOUT WARNING -'' THE VEHICLE TACHOMETER VIOLENTLY INCREASED RPM AND WE BEGAN TO SLOW DOWN. FORTUNATELY THE TRAFFIC WAS LIGHT AND DESPITE THE ROAD CONSTRUCTION, THERE WAS A SHOULDER TO SAFELY PULL ONTO. WHILE WE ARE GRATEFUL THAT THERE WAS NO ACCIDENT AND THAT EVERYBODY ESCAPED ANY HARM (ESPECIALLY OUR THREE KIDS IN CAR SEATS), I WOULD HATE TO THINK ABOUT WHAT COULD HAVE HAPPENED DURING "''RUSH HOUR"' WITH A TRACTOR TRAILER BEHIND ME. *TT

FIRST OCCURRENCE AT 43K MILES. TRAVELING AT ABOUT 40 MPH ON MAIN ROAD WHEN ENGINE SPEED INCREASED AND VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD. EXAMINATION BY FORD ADVISED BAD TRANS, FIRST TIME THEY'D SEEN THE PROBLEM. NOT COVERED UNDER EXTENDED WARRANTY. ESTIMATED REPAIR - $3500. TOOK VEHICLE TO AAMCO - INITIAL ESTIMATE $2000 BUT ONCE OPENED UP ADVISED THAT FULL REBUILD WAS REQUIRED DUE TO EXTENSIVE METAL FRAGMENT PENETRATION THROUGHOUT SYSTEM. COST - $3500. ON 6/2/11 WAS TRAVELING AT 35MPH ON LOCAL ROAD. ON ACCELERATING AFTER A RIGHT TURN, THE ENTIRE VEHICLE SHUDDERED AND THE ENGINE SPEED INCREASED. VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD AGAIN - ROUGHLY 40K MILES ON REBUILT TRANSMISSION (83K TOTAL VEHICLE MILES). IN CHECKING TRANSMISSION FLUID LEVEL, THERE APPEARED TO BE WATER IN THE SYSTEM. TOWED TO FORD DEALER, ADVISED THAT THIS WAS NOT A NORMAL OCCURRENCE AND THEY DIDN'T SEE IF OFTEN. ADVISED THAT, BASED ON AGE AND MILEAGE OF VEHICLE, TRANSMISSION SHOULD JUST BE REPLACED. ESTIMATED COST - $3500. VEHICLE IS NOW ON SECOND TRANSMISSION AT LESS THAN 85K MILES. *TR

2004 MERCURY MONTEREY VAN. TRANSMISSION WARNING LIGHT APPEARED BLINKING AND COULD SMELL BURNING TRANSMISSION FLUID WHILE DRIVING UP A CANYON ROAD. STOPPED CAR OFF ROAD AND SHUT DOWN. WAITED 25 MINUTES TO ALLOW TRANSMISSION TO COOL. NOTICED SOME SPILL OF FLUID ON ROAD. HEADED BACK DOWN CANYON ROAD BUT ONLY TRAVELED 5 MILES DOWN WHEN WARNING LIGHT CAME BACK ON. AFTER TRAVELING LESS THAN 1/2 MILE, VAN CAME TO UPHILL CLIMB AND SLOWED DOWN TO A COMPLETE STALL. NO ROOM OR SAFE PLACE TO PULL CAR OVER SO COASTED CAR BACKWARD HOPING NO OTHER CAR WOULD BE APPROACHING. REACHED LOWEST PART OF ROAD AND PULLED BACKWARD INTO PRIVATE DRIVE. CAR NEVER WOULD ENGAGE AGAIN AFTER WAITING OVER 40 MINUTES. HAD OWNER OF PROPERTY TOW THE VAN HOME WHICH TOOK OVER ONE HOUR DOWN THROUGH DANGEROUS CANYON ROAD. AS IT HAPPENED OVER LABOR DAY WEEKEND, NO PLACE TO DROP VAN OFF FOR SERVICES. CAR ENGINE OPERATING BUT TRANSMISSION NOT ENGAGING IN ANY DRIVE GEARS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STOPPED MOVING WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE ENGINE WAS RUNNING. THE FAILURE AND CURRENT MILEAGE WAS 40,000. THE CONSUMER STATED THE VEHICLE WOULD NOT MOVED, EVEN THOUGH THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A TRANSMISSION. ACCORDING TO THE DEALER INVOICE, THERE WERE METAL SHAVING IN THE PAN, AND THE OIL PUMP/TORQUE CONVERTER FAILED. UPDATED 11/04/11

WITHOUT WARNING (LIGHTS, NOISES, MESSAGES) OUR 2004 MERCURY MONTEREY, WITH ONLY 67K MILES, WOULD NOT GO INTO REVERSE. WHEN WE THEN TRIED TO PUT IT INTO DRIVE, IT WOULD NOT GO FORWARD. WHEN SWITCHED BACK TO REVERSE, IT THEN WENT FORWARD! LUCKILY OUR SERVICE GARAGE IS ONLY A FEW BLOCKS AWAY. ...SO IT ONLY TOOK US A COUPLE OF HOURS TO GET IT THERE. MECHANIC FOUND MAGNET IN TRAY COVERED WITH NOT ONLY METAL SHAVINGS, BUT ALSO LARGER CHUNKS OF METAL. LUCKILY THIS HAPPENED IN OUR ALLEY, SO THERE WERE NO TRAFFIC ISSUES TO DEAL WITH AND NO ONE GOT HURT. *TT

TRANSMISSION FAILED AT 101,000 MILES ON 2004 MERCURY MONTEREY MINI-VAN. THE TRANSMISSION FAILED WITH NO PRIOR WARNING OR OCCURRENCES - ALL FLUIDS AND FILTERS HAVE BEEN CHANGED EVERY 30,000 MILES SINCE VAN WAS PURCHASED AT 40,000 MILES ON ODOMETER. THIS SUBSEQUENT FAILURE INCLUDED THE VEHICLES IMMOBILITY/LOSS OF POWER TO TRANSMISSION EVEN WHEN IN GEAR. THIS FAILURE REQUIRES THAT THE TRANSMISSION BE COMPLETELY REBUILT AT A EXPENSE OF $2500 - ASSUMED THAT THE CAUSE OF FAILURE IS DUE TO EXCESSIVE METAL IN FLUID FROM FAILURE OF TORQUE CONVERTER. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT ALTHOUGH HE ATTEMPTED TO SHIFT GEARS, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 85,890 AND THE CURRENT MILEAGE WAS 86,150.

ON SATURDAY JULY 2, 2011 WE WERE DRIVING OUR 2004 MERCURY MONTEREY FROM THE UPPER PENINSULA OF MICHIGAN TO OUR HOME IN OHIO. MY WIFE, THREE CHILDREN, AND I THOUGHT WE HAD A DAY OF DRIVING AHEAD OF US AND THEN THE VACATION WOULD BE OVER. SUDDENLY, WITHOUT ANY WARNING, ON THE HIGHWAY NEAR GAYLORD MICHIGAN THE ENGINE CONTINUED TO RUN BUT THE CAR WAS NOT BEING PULLED FORWARD. ALL WE COULD DO WAS COAST TO THE SIDE OF THE ROAD. OUR VAN HAS ONLY 67,000 MILES ON IT AND HAS NEVER HAD ANY KIND OF TRANSMISSION PROBLEM. THERE WERE NO CHECK ENGINE OR ANY OTHER WARNING LIGHTS. WE HAD THE VAN TOWED TO A REPAIR SHOP, AND THEY TOLD US THE TRANSMISSION WAS BAD AND THAT THIS IS A KNOWN PROBLEM WITH THIS FORD MERCURY MONTEREY. SINCE IT WAS SATURDAY JULY 2 WE HAD TO WAIT THREE DAYS (SINCE MONDAY WAS JULY4TH) TO EVEN GET A QUOTE ON A REBUILT TRANSMISSION. ALL THE RENTAL CAR COMPANIES WERE ALSO CLOSED UNTIL TUESDAY. WE FINALLY GOT THE CAR BACK ON FRIDAY JULY 8TH WITH A REBUILT JASPER BRAND TRANSMISSION IN IT FOR A COST OF $3,422 PLUS A HOTEL, TOW, RENTAL CAR, ETC. THROUGH RESEARCH ON THE INTERNET I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH FORD FREESTAR AND MERCURY MONTEREY MINIVANS. *KB

ON 7/25/11 I WAS ON MY WAY TO WORK AND WITHOUT ANY PROBLEMS, MY 2004 MERCURY MONTEREY JUST WOULDN'T GO INTO GEAR. I HAD TO TOW MY VEHICLE TO THE REPAIR SHOP WHICH NOTIFIED ME THAT THE TORQUE CONVERTER HAD TO BE REPLACED. *KB

WE WERE DRIVING OUR 2004 MERCURY MONTEREY WITH ONLY 50,000 MILES ON IT, DOING ABOUT 40 MPH WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING SIGNS, THE RPMS INCREASED AND THE VEHICLE STOPPED ACCELERATING. IT ACTED LIKE IT WAS IN NEUTRAL. WE WERE ABLE TO DRIFT OFF THE ROAD ONTO THE SHOULDER AND DISCOVERED WE HAD LOST ALL THE GEARS IN OUR VAN. THANK GOD NO ONE WAS HURT, BUT THE 4 ADULTS AND 3 CHILDREN UNDER 2 WERE STRANDED ON THE SIDE OF A ROAD IN THE MIDDLE OF NOWHERE 3 1/2 HOURS FROM HOME. *KB

WAS DRIVING VEHICLE ON U.S. 10 IN MICHIGAN ON SATURDAY JULY 2, AT 77MPH. PULLED INTO LEFT LANE TO PASS SLOWER TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. COASTED SAFELY TO THE SHOULDER & CALLED A TOW TRUCK. VEHICLE WAS SERVICED IN MT. PLEASANT, MI. DEALER INFORMED ME THAT THE TORQUE CONVERTER SPLINES HAD WORN OFF. REPAIR INCLUDING DROPPING TRANS, FLUSHING VALVE BODY, FLUSHING COOLER LINES, REPLACEMENT OF SCREEN & SEVERAL GASKETS & SEALS COST $1682. TORQUE CONVERTER SPLINES SHOULD NEVER WEAR OFF UNDER NORMAL USE - MAKES ME THINK THAT COMPONENT WAS NOT PROPERLY HEAT TREATED. VEHICLE HAD 78,077 MILES AT TIME OF FAILURE. HAS BEEN MAINTAINED REGULARLY AT RECOMMENDED INTERVALS AT SELLING DEALER. *INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)TT

ON SEPT 27, 2010 I WAS DRIVING HOME FROM MY JOB AND MY 2004 MERCURY MONTEREY JUST STOPPED ACCELERATING. THERE WERE NOT SOUNDS, LIGHT OR WARNINGS ON THE DASH AND THERE HAD NEVER BEEN ANY. I WAS ABLE TO COAST UP ONTO THE GRASS AREA ON THE SIDE OF THE 2 LANE ROAD AND OUT OF TRAFFIC BEFORE THE CAR CAME TO A COMPLETE STOP. MY CAR WOULD NOT RESTART. MY CAR HAD 50180 MILES ON IT AT THE TIME THIS HAPPENED. I HAD MY CAR TOWED TO A REPAIR SHOP WHERE A REPAIR WAS MADE. I HAVE ALL THE PAPERS REGARDING THE REPAIRS WHICH INCLUDED A REBUILT TORQUE CONVERTER, THE REMOVAL METAL CONTAMINATION THROUGHOUT THE UNIT, AND THE REMOVAL AND REPLACEMENT OF THE TRANSAXLE ASSEMBLY. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 60 MPH THE REAR WHEEL WELL THAT SECURED THE REAR SEAT WAS COVERED WITH RUST AND BROKE AWAY. THE VEHICLE WILL BE TAKEN TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THEY OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 123,000. UPDATED 09/02/11*LJ UPDATED 10/31/11

I HAVE A 2004 MERCURY MONTEREY WIT 71,000 MILES ON IT. I WAS DRIVING HOME FROM CHURCH VBS JUNE 24 AT 10 PM WITH MY KIDS GOING 55 MPH WHEN THE RPMS STARTED REVVING UP. I ENDED UP IN A REALLY BAD PLACE THAT COULD'VE BEEN FATAL. WE WERE IN A CURVE ON A HIGH TRAFFIC ROAD WITH A ABOUT A 3FT DITCH BESIDE US AND I WAS NOT ABLE TO PULL OFF THE ROAD. THE ONLY THING THAT SAVED US WAS MY HUSBAND WAS STILL AT THE CHURCH AND WAS ABLE TO GET TO US WITH SOME FRIENDS FROM CHURCH AND HELPED TOW THE VAN TO OUR HOUSE. THERE WAS NO WARNING JUST STOPPED MOVING AND RPMS REVVING UP. I HAVE 4 KIDS AND JUST PAID A HUGE DOWN PAYMENT ON THIS VAN SO I HAVE NO MONEY TO FIX IT. FORD IS NOT STANDING BEHIND THEIR PRODUCT. I HAVE HAD TWO CHEVROLETS IN THE PAST THAT DIDN'T EXPERIENCE TRANSMISSION PROBLEMS UNTIL AFTER 250,000 MILES. PLEASE HELP! *TR

TRANSAXLE WARNING LIGHT CAME ON. HAS MECHANIC CHECK CODES "TORQUE CONVERTER LOCKED UP." VAN IS IN THE TRANSMISSION SHOP NOW BECAUSE IT IS NOT SAFE TO DRIVE. I SEE A CLASS ACTION LAWSUIT IS ALREADY FILED ABOUT THIS ISSUE BUT I DON'T SEE ANY RESOLUTION OF IT AS OF YET. HTTP://CLASSACTIONLAWSUITSINTHENEWS.COM/CLASS-ACTION-LAWSUIT-COMPLAINTS/FORD-CLASS-ACTION-LAWSUIT-COMPLAINT-FILED-OVER-ALLEGED-DEFECT-IN-2004-2005-MODEL-YEAR-FORD-FREESTAR-AND-MERCURY-MONTEREY-TRANSMISSIONS-TORQUE-CONVERTERS/ *TR

WE ARE THE OWNERS OF A 2004 MERCURY MONTEREY WITH JUST OVER 64,000 MILES ON IT. I WAS SHOCKED WHEN MY WIFE CALLED ME ON THE EVENING OF JUNE 3RD, 2011 AND TOLD ME THAT SHE HAD GOTTEN INTO THE VAN, STARTED IT AND TRIED TO GO IN REVERSE AND THE VAN WOULDN'T MOVE. SHE THEN PUT IT INTO "DRIVE" AND IT SEEMED TO WORK FINE FOR A FEW MINUTES AND THEN IT MADE AN AWFUL CLUNKING SOUND A FEW TIMES AND LOST POWER AS SHE WAS DRIVING NEAR OUR HOME HEADING TOWARD THE FREEWAY. I IMMEDIATELY KNEW IT WAS A PROBLEM WITH THE COMPONENTS OF THE TRANSMISSION. THANKFULLY NO ONE WAS INJURED AS SHE WAS TRAVELING AT SLOW SPEEDS ON SURFACE STREETS JUST BEFORE MAKING IT ONTO THE FREEWAY. IT SCARES ME TO THINK WHAT COULD HAVE HAPPENED HAD THE PROBLEM NOT OCCURRED UNTIL 5 MINUTES LATER WHEN SHE WOULD HAVE BEEN TRAVELING AT 60 MPH ON THE FREEWAY. PRIOR TO THE INCIDENT, THERE WERE NO OTHER SIGNS THAT THE TRANSMISSION WAS HAVING PROBLEMS, NO SLIPPING OR MISSING GEARS. IT HAD ALWAYS DRIVEN VERY SMOOTHLY. I GOT ONLINE AND FOUND THAT THERE WERE MANY STORIES LIKE MINE WITH THE 2004-5 MERCURY MONTEREY/FORD FREESTAR. I'LL BE HAVING MY VAN TOWED TO OUR MECHANIC ON MONDAY, JUNE 5TH SO I CAN FIND OUT THE EXTENT OF THE DAMAGE AND COST. I WON'T BE SURPRISED WHEN THEY TELL ME IT IS THE TORQUE CONVERTER FROM WHAT I HAVE BEEN READING FROM OTHERS WITH MY SAME MINI-VAN. THE VAN CURRENTLY WON'T SHIFT INTO REVERSE, IDLES HORRIBLY AND BARELY SHIFTS INTO DRIVE. *TR

DRIVING ON HIGHWAY. SUDDEN LOSS OF ALL FORWARD MOTION. THE ENGINE DID NOT TURN OFF, JUST SOUNDED LIKE IT WAS IN NEUTRAL. CHANGING OF GEARS HAD NO RESPONSE. SINCE THE, ALL PARTS HAVE BEEN REPLACED AND STILL NO RESPONSE. *TR

WHILE TRAVELING IN HEAVY TRAFFIC ON I-95 SOUTH AT THE CONNECTICUT/NEW YORK BORDER AT 55 MPH THE TACHOMETER HAD A SUDDEN AND DRAMATIC RISE IN RPM'S BUT ALL POWER OUT TO THE DRIVE WHEELS WAS LOST. IT WAS AS IF THE TRANSMISSION WENT INTO NEUTRAL. LUCKILY, WE WERE ABLE TO PULL OFF THE HIGHWAY AND AVOIDED BEING RUN OVER BY A SEMI. AFTER STOPPING ON THE SHOULDER WITH THE BRAKES RELEASEWD AND THE TRANSMISSION GEAR SELECTOR STILL IN DRIVE THE VAN PROCEEDED TO ROLL BACKWARDS DOWN THE HILL WE HAD TO STOP ON. WE WERE LEFT IN A PRECARIOUS POSITION BETWEEN THE GUARDRAIL AND THE CARS AND TRUCKS STILL MOVING ON THE HIGHWAY. LUCKILY WE WEREN'T HIT BY ANY PASSING VEHICLES! THIS WAS A VERY DANGEROUS OCCURANCE. BEING A COMMON PROBLEM THAT HAS BEEN CONTINUALLY REPORTED TO YOUR AGENCY AND THERE IS AN ONGOING CLASS ACTION SUIT AGAINT FORD MOTOR COMPANY FOR THIS PROBLEM, I THINK THERE SHOULD BE SOME KIND OF INVESTIGATION OF THIS PROBLEM OF THIS PROBLEM AND FORD SHOULD BE MADE TO NOTIFY OI ERS OF THIS VEHICLE OF THE PROBLEM BEFORE SOMEONE DOES GET KILLED OR SERIOUSLY INJURED. I FEEL THIS IS DEFINITELY A SAFETY RELATED PROBLEM.

2004 MERCURY MONTEREY TRANSMISSION FAILED AT 69,000 MILES WITH MINOR WEAR AND TEAR. WE HAVE HAD THE VEHICLE FOR 5 YEARS AND 4 MONTHS AND VEHICLE HAD 16,000 MILES WHEN WE PURCHASED IT. TRANSMISSIONS ARE TO LAST LONGER THAN 69,000 MILES. THAT BRAKES DOWN LESS THAN 900 MILES PER MONTH WHICH IS WELL BELOW THE NATIONAL AVERAGE. IN FACT TO FURTHER PROVE THE POINT FOR 2 OF THE 5 YEARS IS WAS OUR SOLE VEHICLE FOR A FAMILY OF 7 WITH 2 WORKING ADULTS. WE CONTACTED FORD BUT WE WERE "WITHIN OUR MILES OF THE EXTENDED WARRANTY BUT UNFORTUNATELY THE TIME EXPIRATION WAS SEPTEMBER OF 2010". WE PAID $1800 TO HAVE IT REPLACED YESTERDAY HOWEVER IT BROKE DOWN AGAIN YESTERDAY AND WE ARE WAITING TO HEAR FROM THE SHOP AGAIN NOW. IF ANYONE GOOGLE'S 2004 MERCURY MONTEREY TRANSMISSION ISSUES THERE IS A PLETHORA OF RESULTS INCLUDING CLASS ACTION LAWSUITS. *TR

TRANSMISSION PROBLEMS: I OWN A MERCURY MONTEREY 2004 VAN. I PURCHASED IT USED IN JULY 2008 AND IN DECEMBER THE TRANSMISSION STOPPED WORKING. I DID HAVE AN EXTENDED WARRANTY SO IT WAS REPAIRED BUT NOT REPLACED OR REBUILT. I DON'T KNOW WHY THEY DID NOT REPLACE THE TRANSMISSION SINCE THERE WERE SO MANY COMPLAINTS. IN FEBRUARY 2011 I HADTHE SAME PROBLEM HAPPEN AGAIN WHILE TRAVELING ON THE HIGHWAY. IT JUST STOPPED AND I VEERED OFF THE HIGHWAY, HAD IT TOWED. WELL THIS TIME I HAD THE OPTION OF GETTING THE SAME THING DONE OR REBUILD IT. THE ONLY PROBLEM IS THE EXTENDED WARRANTY HAS EXPIRED SO I HAD TO CHOOSE TO HAVE IT REPAIRED. THAT REPAIR COST ME 1700.00. THE JOB AS BEFORE IS ONLY GOOD FOR 12,000 MILES. I DO QUITE A BIT OF TRAVELING. HAS THERE BEEN ANY RESOLUTION TO ALL THE COMPLAINTS THAT HAVE BEEN MADE. PLEASE LET ME KNOW. THANKS FOR YOUR ATTENTION TO THIS COMPLAINT. *TR

I BACKED OUT OF A PARKING SPACE AND ATTEMPTED TO PUT MY VEHICLE IN DRIVE. THE VEHICLE WOULD NOT GO AND HAD TO BE TOWED. I AM TOLD BY THE FORD DEALERSHIP THAT THE TRANSMISSION NEEDS TO BE REPLACED AND IT WILL COST APROX. $3,000.00.

I WAS TRAVELING DOWN THE HIGHWAY WHEN I LOST ALL FORWARD POWER TO THE VAN. HAD THE VAN TOWED AND WAS TOLD THE TORQUE COVERER HAD FAILED AND WOULD NEED TO REPLACE THE TRANSMISSION. *TR

2004 MERCURY MONTEREY DRIVING ON HIGHWAY ON CRUISE CONTROL AT 67MPH WHEN VEHICLE LOST POWER DRIFTED TO LANE THAT WAS CLOSED TO TRAFFIC DUE TO HIGHWAY CONSTRUCTION AND AVOIDED BEING HIT BY TRAFFIC TRAVELING BEHIND ME HAD TO BE TOWED TO A FORD/MERCURY DEALERSHIP. WAS INFORMED THAT IT WAS THE TRANSMISSION AND NEEDED TO BE REPLACED AT A COST OF $3500.00 I AM AN 80YR. OLD WOMEN WITH NO OTHER DRIVER AND HAVE LESS THAN 40,000 MILES ON THIS VAN AND FEEL THAT THIS SHOULD NOT HAVE HAPPENED. ALSO FEEL THAT THERE SHOULD BE SOME WARRANTY BUT WAS TOLD THAT THERE IS NOT ST.LOUIS,MISSOURI. *TR

2004 MERCURY MONTEREY MINI VAN TRANSMISSION WENT OUT ON HIGHWAY NO WARNING COST $3000.00 TO FIX AT AAMCO APPROX.90,000 MILE ON VEHICLE.TRANS. WAS SERVICED 3 TIMES AT REGULAR INTERVALS AND WAS NEVER ABUSED.TRANS. FAILURE WAS THE SAME AS ONGOING COMPLAINT ON EDMUNDS, THERE IS A PROBLEM HERE THAT FORD NEEDS TO RECALL AND OR REBATE,BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES!!! *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 40-45 MPH WHEN THE TRANSMISSION EXHIBITED SEVERE HESITATION AND WOULD NOT RESPOND NORMALLY. THE CONTACT WAS ABLE TO MANEUVER TO A SAFE LOCATION WHERE THE TRANSMISSION COMPLETELY FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TRANSMISSION FAILURE IN 2004 MERCURY MONTEREY VAN. NO WARNING OF THE IMPENDING FAILURE. NO RESPONSE FROM THE TRANSMISSION IN ANY GEAR. IT OCCURRED WHILE ON AN ENTRANCE RAMP TO A MAJOR HIGHWAY. TOWED TO FORD DEALER WHERE IT WAS DETERMINED THAT "TRANSMISSION FAILURE" HAD OCCURRED. FORD REBUILT TRANSMISSION INSTALLED AT A COST OF $3,455. I AM CONCERNED THAT THIS TRANSMISSION CAN FAIL AGAIN WHEN FIVE KIDS ARE BEING TRANSPORTED TO SCHOOL IN THIS VAN ON THAT SAME HIGHWAY DURING RUSH HOUR. *TR

WAS DRIVING MY 2004 MERCURY MONTEREY AND ALL THE SUDDEN MY TRANSMISSION QUITE LETTING THE CAR GO FORWARD OR IN REVERSE. TOOK IT TO A REPAIR SHOP AND IT WAS THE TORQUE CONVERTER WHICH COST ME $2300 TO REPAIR. *TR

I AM THE OWNER OF A 2004 MERCURY MONTEREY MINIVAN WHICH I PURCHASED NEW. ABOUT A MONTH AGO AND LITERALLY WITHOUT ANY SIGN OF PROBLEMS, I CAME OUT OF WORK AND DISCOVERED THAT MY VAN WOULD START UP FINE BUT WOULD NOT GO INTO GEAR (FORWARD, REVERSE ETC.) I HAD THE VAN TOWED TO THE NEAREST FORD DEALERSHIP AND WAS TOLD THAT THE TORQUE CONVERTER HAD WENT OUT AND THAT IT WOULD COST ME $1600 TO REPAIR. AFTER THREATENING TO TOW THE VEHICLE TO ANOTHER SHOP I EVENTUALLY GOT THEM TO AGREE TO DROP THE COST TO $1000. I WAS SHOCKED THAT THE TRANSMISSION WOULD HAVE SUCH A MAJOR BREAK DOWN WITH LESS THAN 50,000 MILES. AFTER RESEARCHING THE INTERNET I DISCOVERED THAT THERE ARE MANY COMPLAINTS ABOUT THE SAME PROBLEM AND THAT IT ALWAYS SEEMS TO OCCUR AROUND THE 50K MILEAGE MARK. IN FACT, I DISCOVERED THAT A CLASS ACTION LAWSUIT HAS BEEN FILED IN NY FOR THIS VERY ISSUE. PLEASE INVESTIGATE AND IF APPROPRIATE FORCE FORD TO ISSUE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THESE REPAIRS IF IT IS DISCOVERED THAT FAULTY OR CHEAP PARTS ARE TO BLAME FOR THIS PROBLEM. THANKS. *TR

WHILE DRIVING IN TRAFFIC WITH MY SISTER & MY YOUNG SON, WITHOUT ANY WARNING SIGNS, OUR MERCURY MONTEREY JUST QUIT. BY THE GOOD GRACE OF GOD, DIVINE INTERVENTION, ANGELS OR WHATEVER ELSE MAY HAVE INTERVENED, IT SO HAPPENED THAT WE HAD MISSED THE EXIT TO ENTER INTERSTATE 695 SO THE INCIDENT OCCURRED ON A BUSY CITY STREET INSTEAD OF THE HIGHWAY. THAT BEING SAID, WE EASILY COULD HAVE LOST OUR LIVES IN EITHER PLACE, HOWEVER IT WOULD HAVE BEEN A SURE BET AT 60 MPH ON THE HIGHWAY! THE VEHICLE WAS TOWED TO A GARAGE AND THE PROBLEM WAS DIAGNOSED AS A FAILED TRANSMISSION, MORE SPECIFICALLY, THE AUTOMATIC TRANSMISSION TORQUE CONVERTER. THE TRANSMISSION HAD TO BE REPLACED. *TR

WAS DRIVING OUR 2004 MERCURY MONTEREY VAN WHEN IT WENT IN NEUTRAL AND COASTED OFF THE ROAD. IT WILL NOT MOVE FORWARD OR BACKWARDS NOW AND IS PARKED AS WE DON'T HAVE THE FUNDS TO GET IT FIXED AS IT WILL BE THOUSAND OF DOLLARS. *TR

MY WIFE WAS DRIVING MY 2004 MERCURY MONTEREY AROUND THE PERIMETER OF OUR LOCAL MALL. SUDDENLY THE VAN SLOWED, AND SHE NOTICED THE TACHOMETER SHOWED THE RPMS INCREASING AS THE PRESSED THE ACCELERATOR. THE VAN STOPPED DEAD. SHE HAD TO CALL ME TO PUSH THE VAN INTO A PARKING SPACE UNTIL WE COULD HAVE IT TOWED THE FOLLOWING DAY. THE COULD HAVE BEEN EXTREMELY DANGEROUS IN TRAFFIC. I HAVE A HANDICAPPED 19 YEAR OLD DAUGHTER, AND RELY ON THIS VAN FOR HER TRANSPORTATION, SO ON TOP OF THE SAFETY ISSUE, THIS IS A TREMENDOUS INCONVENIENCE FOR US. *TR

I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WERE LUCKY THERE WAS A TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,650 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED.

I HAVE A 2004 MERCURY MONTEREY WAS DRIVING AND ALL THE SUDDEN TRANSMISSION WENT OUT WITHOUT WARNING. NO WARNING LIGHTS OR OTHER SHIFTING PROBLEMS. VERY HAZARDOUS. THEY WANT 4 TO 6000.00 TO REPAIR THIS IS DEFINITELY A FORD PROBLEM AND SHOULD BE REPAIRED BY THEM. I COULD HAVE BEEN KILLED AND MY PASSENGERS ONLY BY THE GRACE OF GOD WE WEREN'T. *TR

I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WHERE LUCKILY THERE WAS TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,000 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED. *TR

I HAVE A 2004 MERCURY MONTEREY WITH APPROXIMATELY 70,000 MILES. THE TORQUE CONVERTER WAS REPLACED UNDER AN EXTENDED WARRANTY AT APPROXIMATELY 37,000 MILES. I JUST TOOK THE VAN BACK TO THE DEALERSHIP BECAUSE OF A NOISE FROM THE ENGINE, AND I AM TOLD BY THE MERCURY TECH THE TORQUE CONVERTER IS GOING BAD AGAIN, AND THEY WANT $1700 TO REPLACE IT AGAIN. IN RESEARCHING THIS PROBLEM I FOUND A LARGE NUMBER OF COMPLAINTS ALSO FILED FOR THE SAME PROBLEM, THIS NEEDS TO BE ADDRESSED. *TR

THE VAN IS A 2004 MERCURY MONTEREY. I WAS DRIVING HOME FROM DROPPING A FRIEND OFF TO GET HIS SUV FROM THE SHOP. I WAS DRIVING HOME, AND HAD TO SLOW DOWN TO MAKE A LEFT TURN AT THE LIGHT. I TURNED AND WENT TO STEP ON THE GAS AND THERE WAS NOTHING. I THOUGHT AT FIRST I HAD SOMEHOW BUMPED IT INTO NEUTRAL. WHEN I LOOKED DOWN IT WAS IN DRIVE. I JUST MADE IT OVER THE TRAIN TRACKS WHEN IT CAME TO A STOP. I TRIED EVERYTHING I COULD THINK OF. I TURNED THE VAN OFF THEN ON WENT THROUGH ALL OF THE GEARS, AND NOTHING HAPPENED. MY WIFE CALLED AAA, AND HAD THE VAN TOWED TO A REPAIR SHOP WHERE WE WERE TOLD IT WOULD COST BETWEEN $2,500 TO $3,000 TO REPLACE THE TRANSMISSION BECAUSE THE TORQUE CONVERTER SENT METAL SHAVINGS THROUGH THE TRANSMISSION. THE MOST FRUSTRATING THING IS WE DON'T HAVE THE MONEY TO HAVE IT FIXED, AND WITH A FAMILY OF 5 IT IS REALLY HARD TO GET AROUND. *TR

I OWN A 2004 MERCURY MONTEREY THAT APPARENTLY HAS A TRANSMISSION/TORQUE CONVERTER ISSUE WITH IT. ON THE 5TH OF DECEMBER ME AND MY FAMILY WERE DRIVING HOME FROM THE BASE THAT WE ARE STATIONED AT OVERSEAS WHEN ALL OF A SUDDEN I LOST POWER IN THE VEHICLE. THE RPM'S SHOT UP BUT NEVER ACCELERATED. LUCKILY I WAS ABLE TO PULL OFF THE RD SAFELY. I SHUT OFF THE VEHICLE, RESTARTED IT PUT IT INTO GEAR AND NOTHING... WE HAD IT TOWED TO A LOCAL GARAGE OUT HERE AND THE MECHANIC SAID THAT MY TRANSMISSION IS JUNK... WE HAVE NOT HAD ANY OTHER PROBLEMS WITH THIS VEHICLE EXCEPT FOR THIS... NO WARNING LIGHTS OR ANYTHING CAME ON TO WARN US OF A POSSIBLE PROBLEM WITH THE VEHICLE.. WE DO NOT HAVE THE MONEY TO GET THIS FIXED AND STILL OWE ABOUT $9000.00 ON THIS VEHICLE. WHAT IS FORD GONNA DO ABOUT THIS???? *TR

TRANSMISSION FAILURE - CAUSED BY FAULTY TORQUE CONVERTER. *TR

MY FAMILY AND I WERE TRAVELING DOWN A RURAL ROAD WHEN OUR 2004 MERCURY MONTEREY JUST LOST ITS POWER TO MOVE. THE ENGINE WAS STILL RUNNING BUT WHEN I PUSHED ON THE GAS WE DIDN'T HAVE ANY RESPONSE AND WE COASTED TO THE SIDE OF THE ROAD OUT IN THE COUNTRY AWAY FROM EVERYTHING AND EVERYONE. OUR CELL PHONE HAD NO SIGNAL SO I HAD TO WALK THREE MILES TO GET MY SIGNAL ON THE CELL PHONE TO BE ABLE TO CALL FOR HELP WHILE MY WIFE AND GRANDSON WAITED IN THE VAN UNTIL I RETURNED. I HAD TO GET THE VAN PULLED 35 MILES BACK HOME AND IT IS STILL SETTING BECAUSE NO ONE KNOWS WHY IT QUIT MOVING AND WHAT TO DO ABOUT IT. I TRIED ALL GEARS AND NONE OF THEM WORK. *TR

I OWN A 1994 MERCURY MONTEREY MINIVAN AND THE TRANSMISSION WENT OUT WITH NO WARNING WHILE DRIVING ON A NARROW ROAD WITH NO SHOULDER. I HAD NOWHERE TO GO EXCEPT THE DITCH. MY VAN HAS UNDER 73000 MILES ON IT AND THIS IS THE SECOND MAJOR REPAIR TO THE TRANSMISSION IN LESS THAN 5 MONTHS. SOMETHING IS VERY WRONG WITH THE MERCURY MONTEREY TRANSMISSIONS AS EVIDENCED BY THE LARGE NUMBER OF REPORTS OF FAILURE AND THE FACT THAT A CLASS ACTION LAWSUIT WAS APPROVED AGAINST FORD FOR THIS EXACT PROBLEM>

SUDDEN (AND SILENT) AUTOMATIC TRANSMISSION FAILURE ON 2004 MERCURY MONTEREY WITH 59876 MILES. STOPPED AT A SIGNAL LIGHT, PROCEEDED ON GREEN LIGHT AND ACCELERATED TO 30 MPH, NO PROBLEMS, NORMAL ACCELERATION. PROCEEDED 500 FEET AND STOPPED AT RAIL ROAD CROSSING. VAN LOST MOTIVE POWER AND STOPPED. THE ENGINE REVVED BUT VAN DID NOT MOVE. NO WARNING, NO LIGHTS,NO SOUND, VAN WILL NOT MOVE. BLOCKED RAILROAD CROSSING, PUSHED VAN TO THE SIDE OF THE ROAD AND THEN GOT VEHICLE TOWED HOME. ALL MAINTENANCE PERFORMED AT MERCURY RECOMMENDED MILEAGE AND TIME. LOST TWO TRANSMISSIONS ON 2002 CHEVY VENTURE, AND BOUGHT THE VAN BASED ON FORD/MERCURY REPUTATION. *TR

2004 MERCURY MONTEREY 59,700 MILES AND THE TORQUE CONVERTER WENT OUT. THANKFULLY THE VEHICLE BROKE DOWN IN FRONT OF THE HOUSE. AFTER REVIEWING A BUNCH OF WEBSITES, THERE SHOULD BE A RECALL ON THIS VEHICLE FOR THIS PROBLEM. THIS IS A FAMILY VEHICLE SOLD TO THE CONSUMERS AS SAFE. HARDLY, THE CASE! *TR

WITHOUT ANY WARNING OUR 2004 MERCURY MONTEREY HAD DRIVETRAIN ISSUES. WE WERE AT A RED LIGHT AND WHEN WE WENT TO ACCELERATE THE VAN DID NOT MOVE. WE TURNED IT OFF AND WAITED A FEW MINUTES THE STARTED IT BACK UP. WE WERE THEN ABLE TO PARK IT ALONG THE ROAD BEFORE THE TRANSMISSION STARTED TO NOT WORK AGAIN. WE NOW ARE NOT SURE AS WHAT TO DO ABOUT IT. WE CAN NOT AFFORD TO PUT MONEY NOT IT TO HAVE IT REPAIRED. AFTER READING HERE AND ON LINE THIS SEEMS TO BE A ISSUE WITH FORD. WE CALLED FORD AND THEY SAID TO TAKE IT TO A DEALER AND HAVE IT LOOKED AT. I FIRST WENT TO THE DEALERSHIP AND THEY SAID IT WOULD BE $75.00 PER HOUR TO LOOK AT IT WITH A WINDOW OF 1 TO 3 HOUR COST. AND 1 HOUR MINIMUM FEE. *TR

I HAVE A 2004 MERCURY MONTEREY WHICH I PURCHASED FROM A DEALERSHIP IN NOVEMBER OF 2004 WHEN THE VAN HAD APPROXIMATELY 7700 MILES ON IT. I HAVE MAINTAINED THE VAN. LAST NIGHT, MY TEENAGED SON WAS DRIVING AND THE VAN BEGAN PULLING HARD TO THE RIGHT. MY SON WAS NEARLY HOME FROM HIS JOB AND MANAGED TO PULL THE VAN INTO A PARKING SPACE. THE WHEELS ARE LEANING HEAVILY INWARD AND ONE (18 MONTH OLD) TIRE IS BUCKLING. IT APPEARS THE FRONT AXEL IS BREAKING. THE VAN IS UNDRIVABLE. I HAVE NEVER RECEIVED A RECALL NOTICE FOR THIS DEFECT. THE VAN HAS NEVER BEEN INVOLVED IN AN ACCIDENT WHILE I HAVE OWNED IT/NOR TO MY KNOWLEDGE BEFORE THAT. I AM ATTEMPTING TO CONTACT FORD TO SEE IF THE DAMAGE IS RELATED TO A DEFECT INDICATED IN A RECALL NOTICE IN EARLY 2004 PRIOR TO MY OWNERSHIP. *TR

HAD TRANSAXLE REPAIRED IN 2009 FOR $2,500. TRANSAXEL WAS REPLACED. DRIVING HOME FROM NASHVILLE TO KNOXVILLE LAST NIGHT TRANSAXEL WENT OUT AT 70 MPH. HAD TO COAST TO A STOP. WAS SMOKING WHEN PULLED OVER. *TR

ON JUNE 27, 2010 THE VEHICLE LOST POWER TO THE DRIVE WHEELS WITHOUT ANY WARNING NOISES OR OTHER PHYSICAL INDICATORS AND WITHOUT ANY DASHBOARD INDICATOR LIGHTS. APPROXIMATE MILEAGE - 105,000. QUALIFIED MECHANIC ADVISED TO REPLACE TRANSMISSION. A USED TRANSMISSION WAS OBTAINED AND INSTALLED BY QUALIFIED MECHANIC WITH THE SAME RESULTS ON OCTOBER 8, 2010. *TR

DRIVING ON THE HIGHWAY IN OUR 2004 MERCURY MONTEREY, THE CAR ACTED LIKE IT WENT INTO NEUTRAL AND HAD TO BE COASTED ONTO THE SHOULDER. THERE WAS NO WARNING LIGHT OR INDICATION OF ANY MECHANICAL PROBLEM BEFOREHAND. AFTER TAKING IT TO THE DEALERSHIP, THEY DECLARED IT WAS A PROBLEM WITH THE TRANSMISSION. ALL REQUIRED MAINTENANCE HAD BEEN DONE ON THE VEHICLE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP. *TR

2004 MERCURY MONTEREY WITH 120,000, WOULDN'T MOVE IN THE MIDDLE OF LONG TRIP. TORQUE CONVERTER STRIPPED OUT. STARTED JUMPING IN AND OUT OVERDRIVE WHEN FINALLY DID MOVE, BUT BLEW OUT SEAL. *TR

2004 MERCURY MONTEREY - WIFE DRIVING DOWN THE HIGHWAY (WITH ONE CHILD AS A PASSENGER) AT 65 MPH. VEHICLE LOST ALL ABILITY TO ACCELERATE. NO GEAR. HAD TO COAST TO THE SIDE OF THE HIGHWAY (DURING RUSH HOUR) WHERE THERE WAS LITTLE TO NO ROOM TO EVEN EXIT THE VEHICLE SAFELY. SHE WAS STUCK IN THE VEHICLE WHILE CARS AND TRUCKS SPED BY RAPIDLY OFTEN COMING CLOSE TO HITTING HER. POLICE WERE CALLED AND ALSO A TOW TRUCK. THE VAN HAD NO MOVEMENT IN ANY GEAR. ONLY HAD PARK AND NEUTRAL. VAN WAS TOWED AND THE PROBLEM WAS DETERMINED TO BE A FAILED TORQUE CONVERTER. SPECIFICALLY THE SPLINES INSIDE THE CONVERTER WHERE THE SHAFT COMING OUT OF THE TRANSMISSION ENGAGES. REPAIR COST PLUS TOW IS $2000. LUCKILY NO ONE WAS HURT BUT IT WAS A VERY DANGEROUS SITUATION. AFTER SOME RESEARCH THERE IS APPARENTLY A CLASS ACTION SUIT AGAINST FORD ON THIS ISSUE AND A NHTSA INVESTIGATION UNDERWAY (EA09016). *TR

2004 MERCURY MONTEREY 88K ,COMPLAINED FROM TIME OF PURCHASE THAT THE CRUISE WOULD NOT ALWAYS SET AT FIRST TRY. NOW IT WON'T SET AT ALL. *TR

TRAVELING ALONG RT.270 TOWARDS ST.LOUIS REGIONAL AIRPORT AT 60 MPR LOST GO POWER. LUCKILY ENGINE CONTINUED TO RUN SO WAS ABLE TO MOVE OUT OF TRAFFIC AND PULL OVER ON SHOULDER. HAVING BEING PULLED TO NEAREST MERCURY DEALER THEY FOUND THE TORQUE CONVERTER HAD GONE OUT WORTH OVER $1500. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING 35 MPH WHEN THE TRANSMISSION SLIPPED OUT OF GEAR AND WOULD NOT RETURN TO THE APPROPRIATE GEAR. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 99,500.

WE BOUGHT A 2004 MERCURY MONTEREY WITH 97K MILES ON IT IN JUNE 24, 2010...EVERYTHING WAS FINE UNTIL AUGUST 11, 2010. I WAS DRIVING AND ALL OF A SUDDEN THE CAR WILL NOT ACCELERATE...SO I DRIFT TO THE SIDE OF THE ROAD AND TRY TO GET THE VAN TO ACCELERATE BUT NOTHING HAPPENED. I HAD TO GET IT TOWED AND THE TRANSMISSION GUY TOOK IT APART AND SAID THE TORQUE CONVERTER NEEDS REPLACED IT WENT OUT...WE ARE STILL WAITING TO SEE IF OUR EXTENDED WARRANTY COVERS IT IF NOT IT WILL BE 1400-1600 BUCKS TO GET IT FIXED. I MEAN WE HAD NOT EVEN HAD IT FOR TWO MONTHS YET. I STARTED RESEARCHING AND FOUND ALOT OF COMPLAINTS ON IT AND STILL NOTHING HAS BEEN DONE. THANKS GOODNESS NO ONE IN MY FAMILY GOT HURT, WHAT WILL IT TAKE TO GET THEM TO RECALL THIS PROBLEM AND TO KEEP PEOPLE SAFE? *TR

DRIVING HOME FROM WEST SIDE OF STATE TO EAST SIDEOF STATE AND HAD CRUISE CONTROL ON. HAD MY 2 YEAR OLD, 4 YEAR OLD AND 5 YEAR OLD AND WIFE IN CAR. ENGINE WAS AT 2300RPM AND AROUND 65MPH. CRUISE CONTROL WAS ENGAGING POWER TO MAINTAIN 65MPH AND THEN RPM FLARED UP TO 4000RPM AND ALL LOSS OF POWER. I WAS ON FREEWAY AND BARELY WAS ABLE TO PULL OVER. WAS HALF ON SHOULDER AND PART ON WHITE LANE MARKER. COULD NOT GET CAR TO DRIVE OFF LANE. PEOPLE WERE HONKING AND WAS WORRIED THAT WE WOULD GET HIT. COULD NOT GET KIDS OUT OF CAR BECAUSE OF DANGEROUS OBJECTS FROM MOVING CAR TIRES PASSING BY. I HAVE NO POWER IN REVERSE DRIVE, SECOND OR 1ST. ITS LIKE BEING IN NEUTRAL WITH ENGINE REVVING AND NO MOVEMENT. PLEASE ADVISE. *TR

2004 MERCURY MONTEREY LOST POWER WHILE DRIVING 65MPH ON FREEWAY. I WAS ABLE TO COAST TO THE NEXT EXIT RAMP AND CALLED A TOW TRUCK. VAN IS AT MECHANIC, BUT I SUSPECT IT IS A BAD TORQUE CONVERTER. *TR

ON THURSDAY, AUGUST 12, 2010, APPROX. 6;15PM, MY SON AND I WERE PARKED IN A PARKING LOT PREPARING TO ENTER MY SONS TAE KWON DO CLASS. WE ARRIVED A BIT EARLY SO DECIDED TO SIT IN THE VAN FOR APPROX. 5 MINUTES. THE DRIVER AND PASSENGER WINDOWS WERE PARTIALLY ROLLED DOWN AS WE WAITED. WHEN IT WAS TIME TO GO TO CLASS, MY SON APPROACHED THE REAR OF THE VAN TO RETRIEVE HIS DUFFEL BAG, AS HE APPROACHED, THERE WAS A VERY LOUD BOOM AND THE REAR WINDOW JUST BLEW OUT WITH A STRONG FORCE. GLASS SHATTERED FOR SEVERAL FEET OUTWARD. WE WERE SHAKEN BY THE BOOM. WE ACTUALLY THOUGHT THAT SOMEONE SHOT OUT THE BACK WINDOW. THERE WAS ANOTHER PARENT PARKED TWO SPACES AWAY FROM ME ALSO WAITING TO ENTER AND HE JUMPED OUT OF HIS TRUCK WHEN HE HEARD THE BOOM TO SEE IF WE WERE OK. IF MY SON HAD REACHED THE REAR OF THE VAN SECONDS BEFORE THE GLASS EXPLODED, I BELIEVE HE WOULD HAVE BEEN SERIOUSLY HURT. THE SIZE OF THE GLASS WAS IN SHATTERS. I AM SHOCKED THAT NO ONE WAS HURT. THERE ARE USUALLY MANY CHILDREN WALKING PASSED THE PARKED CARS TO GET TO CLASS. THE WAY THIS GLASS EXPLODED AND SHATTERED IS SO UNSAFE. I AM STILL AT A LOSS AS TO WHY IT WOULD EXPLODE WITH SUCH FORCE AND AT THE WAY IT SHATTERED! WE WERE VERY LUCKY...THIS TIME.

2004 MERCURY MONTEREY HAS HAD POWER TRAIN AUTOMATIC TRANSMISSION REPLACED TWICE AND ONLY HAS ABOUT 67,000 MILES ON IT. *TR

INCIDENT FIRST OCCURRED ON 6/20/2010, ON I-64. I WAS DRIVING OUR 2004 MERCURY MONTEREY WHEN I REALIZED THAT THE TRANSMISSION HAD SLIPPED FROM D3 TO D2. I STOPPED VAN AND IT WORKED FINE AFTER RESTARTING, BUT WAS AFRAID TO USE IT; ONLY USED SEVERAL TIMES FOR SHORT TRIPS IN THE INTERIM - NO PROBLEMS, HOWEVER, WITH THE TRANSMISSION. TOOK TO DEALER ON 7/30 - 41,779 MILES - EXTENDED WARRANTY (ESP) EXPIRED 2/5/10. DEALER REPLACED TRANSMISSION RANGE SENSOR AND BRAKE PRESSURE SWITCH AT A COST OF $325.22, INCLUDING DIAGNOSTIC CHECK. DEALER ALSO FLUSHED AND FILLED TRANSMISSION - TWICE TO REMOVE WATER - COST: $184.87. I ASKED FOR THE OLD PARTS - DEALER DID NOT RETURN THEM. PICKED UP VEHICLE ON 8/1/10; TRANSMISSION WORKED FINE, BUT THE TRACTION CONTROL SYSTEM (TCS) LIGHT TURNED ON AND STAYED ON. DID NOT DRIVE UNTIL 8/6 WHEN I TOOK IT TIRE SHOP TO HAVE TIRES REPLACED - NO CRUISE CONTROL AND THE TCS LIGHT WAS ON. THE SERVICE MANAGER AT THE TIRE SHOP CHECKED ALLDATAPRO.COM AND FOUND A TSB THAT INDICATED THAT FORD HAD LEARNED THAT SOME 2004-2007 FREESTAR AND MONTEREY TRANSMISSIONS HAD WATER/MOISTURE PROBLEMS CAUSING PROBLEMS WITH THE TCS, AMONG OTHER THINGS. ALSO, IN CHECKING OTHER COMPLAINTS REPORTED TO NHTSA, FOUND ONE WHERE A FORD DEALER NOTED THAT A TRANSMISSION SEAL HAD FAILED ALLOWING WATER TO ENTER COMPUTER (TRANSMISSION RANGE SENSOR?) CAUSING BOTH COMPUTER AND TRANSMISSION TO FAIL. ON 8/7, FOUND THAT DEALER HAD NOT RECONNECTED CRUISE CONTROL, AND NOTICED THAT THE TCS LIGHT TURNED ON AFTER DEPRESSING THE BRAKE TWICE. THEN NOTICED THAT THE TRANSMISSION WOULD NOT SHIFT TO DRIVE 3 - STAYED IN D2 - BACK TO THE ORIGINAL PROBLEM FROM 6/20! STOPPED AND STARTED VAN AGAIN, NO CHANGE IN THE TRANSMISSION, AND THE TCS LIGHT TURNED ON AFTER PRESSING BRAKE TWICE. HAVE NOT TRIED TO DRIVE THE CAR TODAY, AND NOW, AFTER READING MANY OF THE COMPLAINTS REGARDING TRANSMISSION FAILURES IN 2004 MONTEREYS, I'M NOT SURE IF I SHOULD EVEN ATTEMPT TO DRIVE IT THE 38 MILES BACK TO THE DEALER. *TR

WHILE ON THE HIGHWAY AND ACCELERATING TO PASS A CAR, ABOUT 65 MPH, TRANSMISSION FAILED, AND HAD TO COAST VEHICLE OVER TO THE SIDE OF ROAD AND STOPPED. IN PARK, REVVED ENGINE AND NO ENGAGEMENT OF TRANSMISSION WAS REALIZED. HAD TO TOW CAR TO FORD_MERCURY DEALER. DEALER REPLACED TRANSMISSION-DO NOT KNOW IF OLD TRANSMISSION IS AVAILABLE. *TR

OUR 2004 MERCURY MONTEREY HAS APPROX.64,000. ON JULY 7,2010 THE TORQUE CONVERTER OUTPUT SHAFT FAILED. THE VEHICLE IS NOW HAVING TO HAVE THE TRANSMISSION REBUILT. APPROXIMATE COST $3,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE TORQUE CONVERTER FAILED AND CAUSED THE CONTACT TO MOMENTARILY LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE DEALER ADVISED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED AT THE CONTACTS EXPENSE. THERE WAS NOT A RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH THE VEHICLE SUDDENLY STOP ACCELERATING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE ONTO THE EMERGENCY LANE AND CALL A TOW TRUCK. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT THE TRANSMISSION WAS DESTROYED. THE MANUFACTURER STATED THAT SINCE THERE WERE NO RECALLS, OR RELATED WARRANTIES THAT THERE WAS NOTHING THAT THEY COULD DO. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK AS WELL AS THE POSSIBILITY THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 40,000.

MY SON WAS RIDING IN HIS BOOSTER SEAT IN THE THIRD ROW OF OUR MINI VAN. HE SOMEHOW MANAGED TO TWIST HIS BODY IN THE SEAT BELT. I PULLED OVER AND UNBUCKLED THE BELT AND FOUND IT TO BE COMPLETELY TWISTED AROUND HIS STOMACH. AS HE MOVED, THE BELT GOT TIGHTER AND TIGHTER. THREE OTHER PEOPLE HELPED ME UNDRESS HIM AND TRY TO PULL HIM UP, DOWN OR SIDEWAYS TO GET HIM OUT OF THE BELT BUT IT WAS GETTING SO TIGHT AROUND HIS STOMACH I WAS WORRIED ABOUT INTERNAL DAMAGE SO WE CUT THE BELT. SEAT BELTS SHOULD NOT CONSTRICT LIKE THAT UNLESS THE BRAKE IS BEING APPLIED. THE VEHICLE WAS IN PARK. *TR

5 DAYS AFTER A WONDERFUL VACATION (IN WHICH I USED MY 2004 MERCURY MONTEREY VAN), I WAS DRIVING TO WORK WHEN I FELT A SHIFTING IN THE FRONT OF THE VEHICLE AS I WAS TURNING A CORNER. I KNEW SOMETHING WAS WRONG RIGHT AWAY AND PULLED (COASTED) INTO A PARKING SPACE. LUCKILY, I WAS ON A SIDE STREET AND NOT A HIGHWAY. I PUT CAR IN PARK AND LISTENED AND WAITED FOR A MOMENT. WHEN I SHIFTED INTO REVERSE TO LEAVE THE PARKING SPACE, NOTHING HAPPENED. I TRIED FORWARD AND REVERSE A FEW MORE TIMES, I TURNED OFF THE AIR CONDITIONING AND MADE SURE THE RADIO WAS STILL WORKING. THE CAR WOULD STILL NOT CHANGE GEARS. HAD THE CAR TOWED ($75) AND NEEDED A NEW (REBUILT) TRANSMISSION - $2,300. WARRANTY EXPIRED A FEW MONTHS AGO, SO IT WAS ALL OUT OF POCKET. IT TOOK A WEEK TO FIX THE VEHICLE, SO I WAS WITHOUT A CAR FOR THAT PERIOD OF TIME. I HAVE 30,000 MI. ON THE CAR. I HAVE NO CONFIDENCE LEFT WHEN I DRIVE THIS VAN NOW AND THERE'S NO WAY I CAN AFFORD A NEW VEHICLE RIGHT NOW. THESE ARE FAMILY VANS AND I WONDER WHEN MERCURY/FORD WILL OWN UP TO THIS PROBLEM?? IT'S QUITE SCARY. *TR

OWN A 2004 MERCURY MONTEREY WITH A REBUILT TRANNY WHEN BOUGHT. 3 YOUNG KIDS UNDER AGE 3. TRANSMISSION JUST WENT WHILE DRIVING WITH ALL 3 KIDS. THANK GOD NO-ONE WAS HURT! THIS IS A KNOWN PROBLEM. WHY IS THERE NO RECALL???? *TR

WITH NO WARNING, OUR VAN WOULD NOT GO INTO ANY GEAR. WE WERE FORTUNATE TO BE JUST PULLING AWAY WHEN TRANSMISSION DISENGAGED AND NOT ON THE HIGHWAY. AFTER INVESTIGATING PROBLEM, SEEMS MECHANIC WILL HAVE TO REPLACE/REBUILD TRANSMISSION. *TR

MY FAMILY OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING THROUGH MOUNTAINOUS HIGHWAY CONDITIONS, OUR TRANSMISSION FAILED. EVEN THOUGH THE DASH HAS WARNING LIGHTS, THERE WAS NO WARNING WHEN WE LOST ALL MOTIVE POWER AT HIGHWAY SPEEDS. WE WERE FORTUNATE TO MAKE IT TO THE SIDE OF THE ROAD WITHOUT BEING RUN DOWN BY THE NUMEROUS SEMI TRUCKS THAT WERE CLOSE ON OUR TAIL PIPE GOING UP A HILL. WE WERE MORE THAN 100 MILES FROM HOME, SO DECIDED TO GET THE REPAIRS DONE IN THE NEAREST LARGE CITY. WE WERE TOLD THE TRANSMISSION WAS USELESS AND WE NEEDED TO REPLACE IT OR HAVE IT REBUILT. OUR VEHICLE HAD 105K MILES WHEN THIS BREAK-DOWN OCCURRED. THE MECHANIC FOUND A SUITABLE REPLACEMENT TRANSMISSION FROM A VEHICLE THAT HAD BEEN IN A REAR-END COLLISION, AND IT ONLY HAD 38K MILES. WE CHOSE TO HAVE THE TRANSMISSION REPLACED WITH THE USED PART THAT ONLY HAD 38K MILES. OF COURSE, THE MECHANIC KEPT ALL THE OLD PARTS, AND I WAS NEVER IN A POSITION TO SEE THE WORK IN PROGRESS. I WAS NOT GIVEN ANY SPECIFIC INFORMATION ABOUT THE OTHER VEHICLE'S MAKE AND MODEL OTHER THAN THE FACT THAT IT WAS NOT A MERCURY MONTEREY. AFTER DOING SOME RESEARCH, I NOW HAVE CONCLUDED THAT IT WAS MOST LIKELY A FORD FREESTAR TRANSMISSION WE RECEIVED AS A REPLACEMENT PART. IT HAS BEEN 2-1/2 YEARS AND 22K MORE MILES SINCE THIS INCIDENT (EQUALING 60K TOTAL MILES ON THE REPLACEMENT TRANSMISSION), AND WE ARE NOW TAKING THIS VEHICLE BACK INTO THE SHOP AGAIN BECAUSE OF MORE TRANSMISSION PROBLEMS. IS THERE ANYTHING ANYONE CAN DO? *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE WAS MAKING NOISE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FRONT WHEEL HUB ASSEMBLY WAS DEFECTIVE. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V446000 (WHEELS: CAP/COVER/HUB). THE DEALER REPLACED THE LEFT FRONT HUB BEARING UNDER THE WARRANTY. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE ADDITIONAL REPAIRS AS THE VEHCIEL WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE WAS 63,057.

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE LOWER PRESSURE WARNING LIGHT FOR THE TIRES FLASHED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER TO CHECK THE FRONT DRIVER SIDE TIRE AND ATTEMPTED TO ADD AIR BUT THE AIR WAS RELEASED AS IT WAS ADDED. WHEN THE CONTACT TRIED TO CHANGE THE TIRE WITH THE MANUFACTURER JACK, THE JACK BEGAN TO BEND AND SHIFT TO THE LEFT WHICH CAUSED THE VEHICLE TO FALL OFF THE JACK. HOWEVER, THERE WAS NO DAMAGE TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD NOT ASSIST HER AS THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT BELIEVED THAT THE JACK WAS FAULTY AND NOT DESIGNED TO HOLD THE WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000. UPDATED 11/03/10. *LJ UPDATED 11/19/10.*LJ UPDATED 12/01/10*JB UPDATED 05/26/11 *BF UPDATED 12/30/11 *CN

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT 35 MPH, THE TRANS AXLE LIGHT ILLUMINATED WHICH INDICATED THAT THERE WAS A FAILURE WITHIN THE AUTOMATIC TRANSMISSION. THE TORQUE CONVERTER OUTPUT SHAFT LINES WERE STRIPPING WHICH CAUSED A SUDDEN LOSS OF POWER TO THE DRIVETRAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE TORQUE CONVERTER AND TORQUE CONVERTER CLUTCH WAS PARTIALLY REPLACED. THE FAILURE OCCURRED AGAIN; THE DEALER THEN STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,370.

WE HAVE A 2004 MERCURY MONTEREY WITH A LITTLE OVER 50K MILES AND MY HUSBAND WAS TRAVELING OUT OF STATE AND AFTER A FEW HOURS OF DRIVING ON THE HIGHWAY THE TRANSMISSION STOPPED WORKING. HE IS NOW STRANDED IN ANOTHER STATE 5 HOURS FROM HOME AND 6 HOURS FROM HIS DESTINATION WITH 3 CHILDREN. SOMETHING HAS TO BE DONE ABOUT THIS. *TR

WHILE DRIVING MY DAUGHTER TO SCHOOL THIS MORNING, I FELT LIKE THE ACCELERATOR SEEMED TO SLIP, I HAD TO STOP FOR A BUS STOP AS THIS HAPPENED. WHEN THE BUS MOVED AND I COULD GO I PUSHED THE GAS AND THE ENGINE REVVED BUT THE CAR WOULDN'T MOVE. THERE WERE NUMEROUS CARS BEHIND ME ON A NARROW TWO LANE ROAD. FORTUNATELY A GENTLEMAN OFFERED TO PUSH ME OFF THE ROAD, I THOUGHT I WAS GOING TO HAVE TO HAVE A TWELVE YEAR OLD BOY GET BEHIND THE WHEEL SO I COULD PUSH THE VAN OFF THE ROAD. I HAD TO HAVE THE VAN TOWED HOME, AND AM CURRENTLY TRYING TO FIGURE OUT WHAT TO DO. I JUST HAD TO HAVE THE COMPRESSOR AND FAN REPLACED ON THIS VEHICLE. THIS IS JUST ONE MORE PROBLEM IN A LONG LINE OF PROBLEMS I HAVE HAD WITH THIS VAN. THIS IS THE WORST CAR I HAVE EVER OWNED. BASED ON THE COMPLAINTS I'VE NOW FOUND ON THIS VAN SAME YEAR AND MODEL I BELIEVE MY NEXT STEP IS TO CONTACT MY SENATOR, THIS RANKS RIGHT UP THERE WITH THE TOYOTA RECALLS. I'M FRANKLY VERY SURPRISED THERE HAVE BEEN NO RECALLS YET FOR THIS LEMON. I THOUGHT I WAS JUST UNLUCKY BUT I SEE I'M FAR FROM THE ONLY ONE SUFFERING FROM THESE PROBLEMS. BY THE WAY THIS VAN HAS APPROXIMATELY 94K MILES. NOT WHAT I WOULD CALL HIGH MILEAGE. *TR

GOING UP A HILL (56 MPH ZONE) ON A CLEAR SUNNY DAY, LIGHT TRAFFIC. ON THE WAY DOWN OUR 2004 MERCURY MONTEREY VAN WAS PLACED INTO CRUISE CONTROL. AFTER A MINUTE RPM SHOT UP AND LOST MOMENTUM, COASTED TO RIGHT SHOULDER, ALL OF THE TRANSMISSION FLUID SPILLED OVER THE ROAD AND INTO OTHER VEHICLES. FIRST OCCURRENCE, NO WARNING, NO ACCIDENT DUE TO LIGHT TRAFFIC. STRANDED ABOUT 40 MILES AWAY FROM HOME VEHICLE TOWED TO A DEALERSHIP. TRANSMISSION REPLACED. *TR

NO PRIOR WARNING, WORKING FINE THEN NOT WORKING AT ALL... WILL NOT GO INTO GEAR (ENGINE WILL REV, YOU CAN SHIFT TO REVERSE, OR DRIVE BUT NOTHING). TRANSMISSION FAILURE ON MY MERCURY MONTEREY 2004. I HAVE NOT CORRECTED THE PROBLEM AS OF YET DEALERSHIP SAYS NEW TRANSMISSION COST IS $3500. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT APPLIED THE BRAKES AT SPEEDS OF 30 MPH. SHE THEN ATTEMPTED TO REGAIN SPEED BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO HER RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE TRANSMISSION HAD FAILED AND WOULD NEED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 51,000.

2004 MERCURY MONTEREY HAD TORQUE CONVERTER/TRANSMISSION FAILURE DURING ACCELERATION ON THE HIGHWAY. THERE ARE REPORTS OF OVER 3,000 ON THE NHTSB WEBSITE AND ONLY 32,000 VEHICLES WERE PRODUCED, SO THIS IS OCCURRING IN OVER 10% OF THESE VEHICLES. I DON'T UNDERSTAND WHY THESE VEHICLES ARE STILL ON THE ROAD AND NOT BEING RECALLED BY YOUR AGENCY. *TR

TRANSMISSION IS SLIPPING DURING ACCELERATION IN 2004 MERCURY MONTEREY WITH LESS THAN 80,000 MILES MAKING IT DANGEROUS TO DRIVE. THIS STARTED RECENTLY AND WAS FIRST NOTICED DRIVING UP HILLS, BUT NOW IS OCCURRING ON LEVEL HIGHWAYS. *TR

I HAVE A 2004 MERCURY MONTEREY (WELL MAINTAIN, 65K). LAST FRIDAY (APRIL 2, 2010), I WAS DRIVING IN FLORIDA TURNPIKE WITH HEAVY TRAFFIC AND ALL OF SUDDEN WITHOUT ANY WARNING (ALARM OR LIGHT) LOSS MOTIVE POWER. MY WHOLE FAMILY W/ KIDS WAS IN THE VEHICLE AND I JUST THANK! GOD, THAT WE WERE NOT HURT. I IMMEDIATELY PULLED INTO A ROADSIDE. I TRIED BUT WASN'T ABLE TO PUT TO ANY GEAR, HEARD BIRD CHIRPING SOUND FROM THE ENGINE. AFTER STRANDED IN THE MIDDLE OF FREEWAY DURING HEAVY TRAFFIC FOR MORE THAN 3 HOURS, I HAD IT TOWED TO MY MECHANIC ALMOST 73MILES AND HAD TO PAY $300 TOWING FEE TO BRING THE VEHICLE TO THE MECHANIC. MY MECHANICS INITIAL INVESTIGATION FOUND THAT TRANSMISSION IS GONE AND NEED TO REPLACE IT. AFTER SEARCHING THE WEB, I FOUND VERY SIMILAR ISSUES FOR THE FORD FREESTAR (WHICH IS IDENTICAL TO MONTEREY). FORD /MERCURY SHOULD RECALL THESE VEHICLES TO FIX THIS TRANSMISSION FAILURE PROBLEM AND NOT TO PUT LOYAL FORD CUSTOMER IN A DANGEROUS POSITION IN A HIGHWAY. *TR

VEHICLE SUDDENLY AND UNEXPECTEDLY LOST POWER WHILE WIFE WAS DRIVING ON LEVEL TERRAIN WITH TWO PASSENGERS AT CONSTANT SPEED OF APPROX. 65 MPH IN RIGHT LANE OF AN INTERSTATE. ENGINE RPM INCREASED BUT VEHICLE SPEED DECREASED. POWER LOSS WAS COMPLETE. FORTUNATELY A REST AREA WAS WITHIN COASTING DISTANCE AND VEHICLE WAS ABLE TO COME TO A SAFE STOP THERE. ENGINE WOULD CRANK AND RUN BUT VEHICLE WOULD NOT MOVE IN ANY GEAR, FORWARD OR REVERSE. VEHICLE WAS TOWED TO A FORD DEALER, WHO DIAGNOSED TRANSMISSION FAILURE. VEHICLE WAS REPAIRED AT A COST OF APPROX. $3,300 BY REPLACING TRANSMISSION AND TORQUE CONVERTER WITH FORD REMANUFACTURED PARTS. I PERSONALLY REVIEWED THE FAILED TRANSMISSION AND TORQUE CONVERTER WHEN I PICKED UP THE REPAIRED VEHICLE. DUE TO THE SUBSTANTIAL CORE CHARGE (APPROX. $600) I ALLOWED THE DEALER TO KEEP THE PARTS FOR RETURN TO FORD. WHILE REVIEWING THE PARTS, I WAS ABLE TO IDENTIFY AND PHOTOGRAPH WHAT APPEARED TO BE THE ROOT CAUSE OF THE FAILURE. ALL TEETH OF THE PUMP DRIVE SPLINE (A FEMALE SPLINE INSIDE THE TORQUE CONVERTER) WERE SHEARED OFF SO THAT THE SPLINE BORE WAS COMPLETELY SMOOTH. (I ALSO OBSERVED AND PHOTOGRAPHED AN UNDAMAGED CONVERTER FOR COMPARISON.) THERE WAS NO DAMAGE TO THE MATING MALE PUMP DRIVE SPLINE ON THE TRANSMISSION. THE NATURE OF THIS FAILURE CLEARLY POINTS TO A DESIGN OR MANUFACTURING DEFECT. THE FAILED SPLINE TEETH MUST HAVE BEEN SOFT OR THEY WOULD HAVE DAMAGED THE MATING TEETH ON THE MALE SPLINE. THE FAILED SPLINE COMPONENT APPEARED TO BE A STAMPED 1/8" THICK STEEL WASHER WHICH WAS WELDED TO THE INSIDE OF THE TORQUE CONVERTER CASE. FAILURE OF THIS COMPONENT SUGGESTS THAT ITS DESIGN THICKNESS AND STRENGTH WERE GROSSLY INADEQUATE TO SUPPORT THE PUMP DRIVE LOAD FOR THE SERVICE LIFE OF THE VEHICLE. IT IS EXTREMELY DISMAYING TO HAVE THE FAILURE OF A LESS THAN $2 COMPONENT RESULT IN A POTENTIALLY LIFE-THREATENING SITUATION AND A VERY EXPENSIVE REPAIR BILL. OF PARTICULAR CONCERN IS THAT THERE WAS ABSOLUTELY NO WARNING OF IMPENDING FAILURE! *TR

TRANSMISSION FAILURE OF 2004 MERCURY MONTERY AT HIGHWAY SPEED. VAN SUDDENLY LOST ACCELERATION. TRANSMISSION SPLINE WAS DEFECTIVE AND TRANSMISSION WAS REPLACED.

2004 MERCURY MONTEREY MINIVAN. COMPLETE, SUDDEN, UNEXPLAINED TRANSMISSION FAILURE. VEHICLE WOULD NOT MOVE AND MADE A HIGH-PITCHED WHIRRING NOISE WHEN TURNED OVER, WHICH WAS THE TRANSMISSION TOTALLY GONE OUT. 90000 MILES, BOUGHT 5 YEARS AGO FROM A DEALER WITH 20000 MILES, MAINTAINED EXCELLENTLY SINCE THEN WITH NO OTHER PROBLEMS. OUR MECHANIC SAID HE FIXED 2 OTHER VEHICLES OF SIMILAR MILEAGE WITH SAME PROBLEM IN THE LAST 2 MONTHS, UNUSUAL FOR OUR RURAL AREA. HE EXPLAINED THIS SEEMS TO BE A COMMON DEFECT OF THIS VEHICLE. COST US $3000 TO REPAIR, NOT UNDER WARRANTY. THE DEALER WOULD HAVE CHARGED $4000. FORD/MERCURY MOTOR COMPANY BARELY ACKNOWLEDGED THE COMPLAINT, REPLIED WITH A PAT REPONSE ENCOURAGING ME TO VISIT MY DEALER AND FIND A NEW VEHICLE!, AND THAT WAS THE EXTENT OF THEIR CUSTOMER SERVICE. IN GOOGLING THIS PROBLEM IT SEEMS THERE ARE MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM AND I EVEN READ ABOUT A POTENTIAL RECALL BECAUSE OF THESE PROBLEMS. I WISH I'D NEVER BOUGHT THIS CAR.

2004 MERCURY MONTEREY VEHICLE TURNS ON BUT DOES NOT REVERSE OR DRIVE WILL NOT MOVE IN ANY DIRECTION. POSSIBLE DIAGNOSE IS TRANSMISSION TORQUE CONVERTER. VEHICLE WAS DRIVING FINE AND ALL OF A SUDDEN THIS HAPPENED.

I HAVE A 2004 MERCURY MONTEREY THE TRANSMISSION WENT ON IT AT 56,000 MILES I'VE BEEN READING ON THE NET THAT IT'S HAPPENING TO ALOT OF THE SAME VEHICLES AROUND THE SAME MILES. THE VAN WAS DRIVING FINE AND IT JUST QUIT NO NOISE NO WARNINGS NOTHING JUST QUIT. *TR

WE WERE TRAVELING DOWN THE ROAD AT ABOUT 50 MPH WHEN ALL FORWARD MOMENTUM WAS LOST. WE COASTED TO THE SIDE OF THE ROAD WHERE WE ATTEMPTED TO PUT THE VEHICLE INTO GEAR. THE VEHICLE WOULD NOT GO INTO ANY GEAR. TRANSMISSION SPECIALIST SUSPECTS TORQUE CONVERTER FAILURE POSSIBLY TRANSMISSION DAMAGE. THIS IS EXTREMELY CONCERNING SINCE THIS VEHICLE IS LOW MILEAGE (59,129) AND HAS A PERFECT MAINTENANCE HISTORY. *TR

WHILE DRIVING OUR 2004 MERCURY MONTEREY THE TRANSMISSION QUIT WORKING RIGHT IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITH OUT INCIDENT. THE VAN ONLY HAS 78,000 MILES ON IT AND WOULD EXPECT MORE THAN THAT ON A MAJOR COMPONENT. I'M STILL MAKING PAYMENTS ON A VAN THAT DOESN'T WORK. TO GET IT FIXED IS BETWEEN $1500 TO 2500. *TR

TRANSMISSION WENT BAD IN MY 2004 MERCURY MONTEREY SOMETIME AROUND SPRING OF 2005, TRANNY WAS COVERED UNDER WARRANTY SO I DIDN'T PUT MUCH THOUGHT INTO IT AS IT DIDN'T COST ME ANYTHING, THOUGHT IT WAS A FREAK PROBLEM. LAST MONTH THE TRANSMISSION WENT OUT IN MY VAN AGAIN, AT THIS MOMENT I HAVE 62,570 MILES ON THE VAN. THE VAN DIED IN AN INTERSECTION AND WE WERE NEARLY RE-ENDED WE BEING ME, MY 10 YEAR OLD SON AND MY 14 MONTH OLD GRANDDAUGHTER. I JUST HAD TO TAKE MY VAN BACK TO THE TRANSMISSION SHOP TWO DAYS AGO AS IT HAS AGAIN STOPPED SHIFTING GEARS PROPERLY. THE MECHANIC SAYS IT IS THE COOLING SYSTEM THAT COOLS THE TRANSMISSION THAT IS CAUSING THE PROBLEM-NONE THE LESS IT IS A RECURRING DANGEROUS PROBLEM. I DECIDED THE FILE A COMPLAINT AFTER FINDING 1132 POST ON EDMUNDS.COM REGARDING THIS ISSUE. I CANNOT INCLUDE MY VIN NUMBER AT THIS TIME BECAUSE THE VAN IS IN HE SHOP ALONG WITH MY REGISTRATION IN THE GLOVE BOX. *TR

2004 MERCURY MONTEREY ,TRANSMISSION DOES NOT WORK. STOPPED IN THE MIDDLE OF 5 LANE INTERSTATE. *TR

MY 2004 MERCURY MONTEREY HAD THE TRANSAXLE LIGHT FLASHING ON AND OFF PERIODICALLY. WHEN THE CAR WOULD GET TO 25 MILES PER HOUR, IT WOULD JUMP INTO GEAR. WE HAD THE TRANSMISSION FLUID CHANGED WHICH RESULTED IN NO IMPROVEMENT. TODAY AS I WAS ON THE ENTRANCE RAMP TO THE HIGHWAY, I STARTED TO ACCELERATE AND THE CAR DID NOT ACCELERATE AND WOULD NOT GO OVER 25 MPH. I LUCKILY AVOIDED A MAJOR ACCIDENT BY SHIFTING IT INTO 3RD GEAR. WHEN I PUT IT BACK INTO "DRIVE",, I WAS NOT ABLE TO GET THE CAR TO ACCELERATE. I WAS VERY WORRIED THAT SOMEONE WAS GOING TO HIT ME. *TR

I OWN A 2004 MERCURY MONTERY.I WAS DRIVING DOWN A MAIN ROAD WHEN ALL OF A SUDDEN, WHEN I STEPPED ON THE GAS THE VAN QUIT MOVING. I HAD NO WARNING, THE RPMS MOVED BUT MY VEHICLE WOULD NOT MOVE IN ANY GEAR. I MANAGED TO MAKE IT INTO THE LEFT TURN LANE ON A VERY BUSY ROAD, AND HAD TO WAIT 40 MINUTES FOR A TOWTRUCK, THE WHOLE TIME HOPING I WOULDN'T GET HIT. THERE WAS NO SHOULDER ON THIS PARTICULAR ROAD TO PULL OFF ON. IT WAS VERY FRIGHTENING. THIS COULD HAVE BEEN EXTREMELY DANGEROUS HAD THIS HAPPENED ON MY WAY TO THE UNIVERSITY. I HAVE TO DRIVE ABOUT 40 MILES ON AN EXPRESSWAY AT NIGHT FOR MY CLASSES, IF THIS WOULD HAVE HAPPENED THEN I COULD HAVE BEEN IN ALOT OF TROUBLE. NOT JUST THE FACT OF GETTING HIT ON THE EXPRESSWAY BUT BEING A FEMALE STRANDED AT NIGHT ALONE ON THE EXPRESSWAY. I HOPE FORD IS FORCED TO FIX THIS PROBLEM. *TR

I WAS DRIVING THE VAN THEN SUDDENLY LOST ALL FORWARD POWER. THE ENGINE REVVED BUT WAS NOT MAKING THE VAN GO FORWARD. I WAS ON A BUSY ROAD AND PULLED OVER. I COULD MOVE THE SHIFTER TO PARK, REVERSE AND DRIVE BUT IT DID NOT MAKE THE VAN MOVE AT ALL, FORWARD OR BACKWARD. THIS WAS SUDDEN. IT WAS VERY DANGEROUS TO LOSE POWER IN TRAFFIC.

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY WHICH WAS PURCHASED IN 2008. WHILE DRIVING AT SPEEDS OF 50 MPH MERGING ONTO THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND UTILIZE THE HEATING SYSTEM; HOWEVER, THE VEHICLE WOULD NOT SHIFT INTO ANY GEARS. THE VEHICLE WAS TOWED TO HER INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION TORQUE CONVERTER FAILED. THERE WERE NO RELATED RECALLS. THE VEHICLE WAS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 115,000.

MY MERCURY MONTEREY 2004 TRANSMISSION SURGES AN SLIPPED WHILE TRAVELING DOWN THE HIGHWAY AN SOMETIMES IN REVERSE WHEN BACKING OUT OF DRIVEWAY IT HAS 45,600 MILES AND IS UNDER WARRANTY TILL APRIL 22 2010 ,I WILL BE GOING TO THE SHOP FOR REPAIRS OR SERVICE NEXT WEEK. *TR

I HAVE BROUGHT MY VEHICLE INTO SOUTHGATE LINCOLN MERCURY IN SOUTHGATE MI SEVERAL TIMES PRIOR TO THE TORQUE CONVERTER REPAIR. SINCE THE REPAIR I HAVE CONTINUED TO EXPERIENCE PROBLEMS WITH DRIVABILITY. GAS MILEAGE HAS REDUCED GREATLY (WAS AROUND 17-19) DOWN TO 13.8. THE VEHICLE DRIVES AT HIGH RPM'S AND I STILL EXPERIENCE WHERE THE RPM WILL KICK UP BRIEFLY THEN WILL GO BACK DOWN. MY COMPLAINT TO THE DEALER WAS SUBMITTED AGAIN JUST PRIOR TO WARRANTY EXPIRING AND NOW I AM STUCK WITH A VEHICLE THAT THEY CAN'T SEEM TO REPAIR. I CONTINUE TO GET THAT THEY CAN'T IDENTIFY A PROBLEM.*CW

I WAS DRIVING ABOUT 35 MPH LATE AT NIGHT WHEN I LOST FORWARD MOTION. CAR WILL START, BUT IT CHOKES AND THEN DIES WHEN GOING FORWARD. CAR WILL NOT GO IN REVERSE. I HAD NO PROBLEMS WITH IT TILL NOW. TRANS FLUID IS FINE. *TR

TRANSMISSION FAILED AT HIGHWAY SPEED. VEHICLE HAD NO INDICATION THAT THERE WAS A PROBLEM. I WAS DRIVING IN US HIGHWAY 83 WHEN VEHICLE SUDDENLY SHIFTED FROM DRIVE TO NEUTRAL. VEHICLE SLOWED TO A STOP. *TR

WHILE DRIVING AT HIGHWAY SPEED I LOST THE ABILITY TO MOVE (TRANSMISSION) AND NARROWLY ESCAPED BEING REAR-ENDED BY TRAFFIC. *TR

2004 MERCURY MONTEREY MINI VAN. TORQUE CONVERTER HAS FAILED AND RENDERED THE MINI VAN INOPERATIVE. FORTUNATELY, MY SON AND BROTHER IN LAW WERE NOT IN HIGHWAY TRAFFIC. I SEE THERE IS SOME RESEARCH ON THIS. HAS THERE BEEN ANY UPDATES ON THIS RESEARCH TO QUALIFY AS A RECALL FROM FORD? THANK YOU. *TR [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

WAS DRIVING 2004 MERCURY MONTEREY, WHEN VEHICLE LOST MOTIVE POWER AND COULD ONLY COAST TO SAFE AREA. VEHICLE WOULD NOT ENGAGE IN R, D, 1 OR 2 GEARS. ONLY PARK GEAR WOULD ENGAGE. *TR

I HAVE A 2004 MERCURY MONTEREY THE AUTOMATIC TRANSMISSION FAILED WHILE IN HEAVY TRAFFIC AND POOR WEATHER CONDITIONS I FEEL LUCKY TO NOT HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR

WHILE TRAVELING ON I 75S IN OUR 2004 MERCURY MONTEREY OUR VEHICLE SUDDENLY SEEMED TO HAVE LOST IT'S TRANSMISSION. AFTER GETTING US ACROSS TWO LANES OVER TO THE SIDE BY THE GUARD RAIL WE SAT 2 HOURS IN THE ICE AND SNOW AT A DANGEROUS PLACE ALONG THE ROAD SIDE, ACCORDING TO THE POLICE WHO WAITED WITH US WITH LIGHTS ON. AFTER GETTING TOWED INTO A FORD DEALER WE FOUND OUT OUR TORQUE CONVERTER WENT OUT CAUSING US TO RENT A VEHICLE TO BE ABLE TO CONTINUE ONTO OUR FAMILY VACATION. HOW FUN TO VACATION NOT KNOWING HOW MUCH THE REPAIRS WOULD COST AND ALSO HAVING TO ADD ON THE COST OF A RENTAL VEHICLE FOR THE WEEK. IF THERE IS ANYMORE WE CAN FIND OUT ON A POSSIBLE RECALL, WE HEARD FROM THE DEALERSHIP THIS HAS BEEN A COMMON PROBLEM, WE WOULD REALLY APPRECIATE IT. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. AFTER TURNING ON THE VEHICLE , SHE APPLIED THE ACCELERATOR PEDAL, BUT THE VEHICLE WOULD NOT MOVE. SHE SHIFTED THE VEHICLE INTO REVERSE, AND THE VEHICLE BEGAN TO MOVE SLOWLY. A TECHNICIAN FROM THE DEALER STATED THAT THE SPEED CENSOR FAILED. HOWEVER, THEY RAN A SECOND DIAGNOSTIC TEST, AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. NO REPAIRS WERE MADE. THE VEHICLE WAS TAKEN HOME AND THE FAILURE RE-OCCURED. THE FAILURE AND CURRENT MILEAGES WERE 49000.

I WAS TRAVELING DOWN 78 ( A MAJOR ROAD IN TOWN AND MY VAN (04 MERCURY MONTEREY) JUST QUIT GOING. I HAD TO COAST INTO A TURN LANE TO GET OUT OF THE MAIN ROAD. IT WAS VERY DANGEROUS AND I HAD MY KIDS IN THE CAR. THERE WAS NO WARNING AT ALL, IT JUST QUIT GOING. I CALLED MY DAD AND HE GOT THE REPAIR SHOP TO PULL MY CAR OUT OF THE TURN LANE. THE MECHANIC SAID IT WAS MY TRANSMISSION; IT NEEDED TO BE REPLACED. *TR

I WAS BACKING OUT ONTO THE STREET AND I STARTED TO GO FORWARD , AND I LOST ALL POWER. I AM ON THE INTERSTATE ALOT FOR APPOINTMENTS FOR MY SON. I AM GLAD WE WERE NOT ON IT THAT DAY IT COULD'VE BEEN FATAL. WE HAD TO HAVE THE TRANSMISSION FIXED. THEY REPLACED ALL NECESSARY COMPONENTS. *TR

VEHICLE WAS IN SEVERAL TIME FOR REPAIRS ON THE SHIFTING OF THE VEHICLE. NOTHING FOUND UNTIL THE VEHICLE SUDDENLY WOULD NO LONG DRIVE IN GEAR. VEHICLE WAS TOWED TO DEALER AND REPAIRED WITH A NEW TORQUE CONVERTER AROUND AUGUST 2004. THE SHIFTING OF THE VEHICLE IS STILL A PROBLEM AND ON TOP OF THAT THE GAS MILEAGE AND DECREASED SIGNIFICANTLY. THE SHIFTING PROBLEMS IS JUST A CONTINUATION OF MY ORIGINAL COMPLAINT. *TR

I WAS DRIVING DOWN THE ROAD WHEN SUDDENLY I LOST POWER. I HAD TO COAST TO THE SIDE OF THE ROAD. THERE WERE NO PREVIOUS INDICATIONS THAT MY MINIVAN HAD ANY PROBLEMS. I HAD TO HAVE MY VEHICLE TOWED IN. IT WAS DISCOVERED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. *TR

2004 MERCURY MONTEREY MY WIFE'S VAN WAS RUNNING AND WORKING PERFECTLY. SHE THEN WENT TO THE GROCERY STORE, CAME OUT AND STARTED THE VEHICLE. IT WOULD NOT GO ANYWHERE, THE TRANSMISSION WAS LOST. IT COST US $1400 TO REPLACE IT. *TR

DRIVING CAR AT 65 MPH DOWN HIGHWAY AND TRANSMISSION LOST ALL POWER. COASTED TO A STOP ON BUSY HIGHWAY WHILE ON VACATION WITH ENTIRE FAMILY AND DOG IN VEHICLE 200 MILES FROM HOME. ENGINE WAS STILL RUNNING FINE BUT CAR WOULD NOT MOVE WHEN SHIFTING TRANSMISSION THROUGH ALL GEARS INCLUDING REVERSE. VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THEY DIAGNOSED PROBLEM AS A FAILED TRANSMISSION TORQUE CONVERTER. THERE WAS ABSOLUTELY NO INDICATION PRIOR TO THE FAILURE THAT THERE WAS ANY PROBLEM WITH THE TRANSMISSION. *TR

I WAS DRIVING APX. 40 MPH WHEN THE RPM GAUGE VAMPED UP HIGH THEN BACK DOWN THEN THE VEHICLE LOST ALL POWER. WAS ABLE TO COAST TO SHOULDER OF ROAD. WE HAVE HAD NO PAST ISSUE/SYMPTOMS WHAT SO EVER. MYSELF AND MY FOUR CHILDREN WERE LEFT ON THE SIDE OF THE ROAD WAITING FOR HELP ON A VERY COLD DAY. ONCE THE VEHICLE WAS TOWED, TO A REPAIR SHOP, THE DIAGNOSIS: INTERNAL TRANSMISSION FAILURE, ALSO MENTIONED WAS SHAFT BROKE INSIDE TRANSMISSION, THE RADIATOR WOULD HAVE TO BE REPLACED DUE TO METAL SHAVINGS, THE TRANSMISSION COOLER/COMBO WILL HAVE TO BE REPLACED AND LINES FLUSHED. THE REPAIR COST: $3,363.43. NOTHING HAS BEEN DONE TO CORRECT/FIX THIS ISSUE BECAUSE WE DON'T HAVE $3,363.43 TO CORRECT/FIX THIS ISSUE. NO ICONS/WARNING LIGHTS, NO MESSAGES ON MY DASH MESSAGE BOARD. NO WARNING! *TR

DRIVING AT APPROXIMATELY 25 MPH, WITHOUT WARNING, EXPERIENCED A COMPLETE LOSS OF TRANSMISSION. COASTED TO THE SIDE OF THE ROAD. NO GEARS, ENGINE REVS, SPINDLES TURN FREELY. THERE WAS NO NOISE ASSOCIATED WITH FAILURE, TRANSMISSION FLUID WAS NOT BURNED NOR DIRTY, NO LOSS OF FLUIDS. 46,000 MILES ON VEHICLE. NOT SURE WHAT TO DO WITH IT, LOOKING FOR SIMILAR PROBLEMS REPORTED. *TR

DROVE VEHICLE APPROXIMATELY 5 MILES AND PARKED IT. GOT BACK IN TO MOVE IT, STARTED VEHICLE, HEARD A LOUD POP AND THE VEHICLE COMPLETELY SHUT DOWN... NO ELECTRICAL, WOULD NOT RESTART. TOW TRUCK CALLED, JUMPED BATTERY, WHEN IT STARTED UP IT WAS PUT IT IN DRIVE AND TURNED THE WHEEL TO THE RIGHT AND HEARD A HISSING SOUND AND SAW FLUID SQUIRTING OUT. EXPERIENCED A COMPLETE LOSS OF POWER STEERING. SHOP SAID STEERING RACK HAD GONE OUT, REPLACED STEERING RACK. *TR

OUR TRANSMISSION/TORQUE CONVERTER WENT OUT ON OUR 2004 MERCURY MONTEREY. IT LEFT MY 4 YEAR OLD AND MY HUSBAND STRANDED ON 95 (HIGHWAY) FOR HOURS. IT JUST STOPPED MOVING. *TR

WAS DRIVING 2004 MERCURY MONTEREY PREMIER MINIVAN WHEN SUDDENLY WHILE IN DRIVE GEAR LOST ALL DRIVE POWER TO THE WHEELS. LUCKILY THERE WAS AN OUT TO PULL SAFELY OFF THE ROAD, INTO A DRIVEWAY. IF THIS WOULD'VE OCCURRED 1/4 MILE FURTHER IN THE ROADWAY THERE WOULDN'T HAVE BEEN AN "OUT" AS THIS IS A VERY CURVY MOUNTAINOUS ROAD WHERE FEW PLACES TO SAFELY EXIT THE HIGHWAY. POTENTIALLY THERE COULD'VE BEEN TERRIBLE INJURIES OR WORSE W/4 PASSENGERS IN THE VEHICLE INCLUDING MY PRECIOUS 2YR OLD DAUGHTER AND HANDSOME 4 YEAR OLD BOY. THERE WAS A COMPLETE LOSS OF POWER TALK ABOUT HAVING NO CONTROL OF A SITUATION. VERY SCARY AND NERVE RACKING. THIS IS DEFINITELY A SAFETY CONCERN THAT NEEDS TO BE A RECALL. THIS COULD'VE BEEN A WHOLE LOT WORSE. FIRST THING I DID WHEN I GT TOWED HOME WAS CHECKED INTERNET FOR PROBLEMS WITH TRANNY AND THE ARTICLE CAME UP ABOUT NHTSB PROBE ABOUT THIS EXACT DESCRIPTION SO I FELT I HAD TO MAKE A COMPLAINT. HOPE THIS ENOUGH DESCRIPTION. *TR

WITH 54K MILES ON VEHICLE, AND NO PREVIOUS PROBLEMS, THE TRANSMISSION COMPLETELY FAILED WHILE DRIVING, WITH THE CAR HAVING TO COAST TO THE SIDE. IT HAS REQUIRED A TRANSMISSION REPLACEMENT. IT IS A 2004 MERCURY MONTEREY, AND IT APPEARS THAT MANY FORD/MERCURY OWNERS HAVE HAD THIS SAME PROBLEM. IT'S BAD ENOUGH THAT IT FAILS, BUT I WAS THANKFUL WE WEREN'T ON THE FREEWAY WHEN IT HAPPENED, JUST A CITY STREET. *TR

SUDDEN COMPLETE TRANSMISSION FAILURE. *TR

FRONT BEARING AND HUB ASSEMBLY SCRAPING AND GRINDING NOISE REQUIRED REPLACEMENT AFTER 58,000 MILES. COULD NO LONGER TRUST EXTENDED USE OF VEHICLE FOR FEAR OF CATASTROPHIC FAILURE. *TR

MY WIFE WAS BACKING OUT OF HER PARKING SPOT, PUT THE VAN IN FORWARD, AND DISCOVERED THAT IT WOULD NOT MOVE. THERE WERE NO INDICATIONS THAT THIS EVENT WAS GOING TO HAPPEN. OUR REPAIR TECHNICIAN HAD TO REPLACE OUR PLANETARY GEARSET, BECAUSE THEY WERE DESTROYED, THE TORQUE CONVERTER WAS REPLACED AS A PRECAUTION, AND THE NEUTRAL SWITCH WAS REPLACED BECAUSE IT WAS THOUGHT TO BE THE ROOT CAUSE. HOWEVER A BROKEN "CAM SWITCH" WIRE WAS PREVENTING THE CAR FROM OPERATING NORMALLY. WHEN THAT WAS FINALLY DISCOVERED, WE WERE ABLE TO GET OUR VAN BACK. *TR

MY WIFE WAS DRIVING AT NIGHT ON A BUSY TWO LANE ROAD WHEN THE VEHICLE SUDDENLY LOST ACCELERATION, AS IF IT HAD BEEN SHIFTED INTO NEUTRAL. SHE WAS ABLE TO COAST INTO A LEFT TURN LANE FOR A SUBDIVISION WHERE SHE HAD TO WAIT IN THE VEHICLE FOR OVER AN HOUR FOR HELP TO ARRIVE. THE VEHICLE WAS TAKEN TO A FORD DEALER WHERE THEY "REPLACED THE TORQUE CONVERTER DUE TO FAILED PUMP SHAFT SPLINE". THE REPAIR COST US $1475.46. *TR

TRANSMISSION FAILURE: UPON ENTERING INTERSTATE 64 OUTSIDE LEXINGTON, KY MY 2004 MERCURY MONTEREY MINI-VAN LOST FORWARD ACCELERATION. THE TACH REVVED HIGH BUT NO FORWARD MOTION. CAME VERY CLOSE TO BEING STRUCK BY A TRACTOR TRAILER RIG BUT MANAGED TO STEER THE VEHICLE OFF THE INTERSTATE. TRIED PLACING THE CAR IN ANY GEAR BUT HAD NO DRIVE POWER. THE ONLY THING THAT WORKED ON THE TRANSMISSION WAS PARK, ALL OTHER GEARS WERE INOPERATIVE. MONTEREY HAD TO BE TOWED TO A FORD DEALERSHIP. INVESTIGATION HAS INDICATED THAT THE TORQUE CONVERTER HAS FAILED. THERE WAS NO WARNING OF ANY PROBLEMS WITH THE TRANSMISSION ON THIS VEHICLE, NO NOISES OR SLIPPAGE. IT HAS APPROX. 82000 MILES ON IT. I PURCHASED THIS VEHICLE NEW AND NEVER HAD A PROBLEM BEFORE THIS WITH THE ENGINE OR TRANSMISSION. I FEEL THAT ONLY MY SKILLS AS A DRIVER PREVENTED A MAJOR ACCIDENT FROM HAPPENING. HAD I NOT TAKEN IMMEDIATE ACTION TO CHANGE THE DIRECTION OF THE VEHICLE WHEN FORWARD DRIVE EPOWER WAS LOST I WOULD HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 30 MPH THE VEHICLE DOWN-SHIFTED. SHE STOPPED THE ENGINE AND HAD THE VEHICLE TOWED TO THE DEALER. THE TECHNICIAN CONCLUDED THAT THE TORQUE CONVERTER POSSIBLY CAUSED THE TRANSMISSION TO FAIL. HE ADDED THAT SINCE THERE WERE NO RECALLS, AND THE WARRANTY EXPIRED HE WOULD HAVE TO PAY $3000.00 FOR THE REPAIR. THE FAILURE MILEAGE WAS 102,000.

MY WIFE WAS DRIVING HOME IN OUR 2004 MERCURY MONTEREY WHEN ALL OF A SUDDEN IT LOST POWER TO THE POWER TRAIN. THE CAR REMAINED ON, BUT WOULD NOT GO ANYWHERE WHEN THE GAS WAS PRESSED WHILE IN GEAR. LUCKILY SHE WAS NOT FAR FROM HOME AND WE WERE ABLE TO PUSH IT UNTIL WE COULD GET IT TO OUR HOME AND CALL A TOW TRUCK. I AM MORE THAN RELIEVED THAT WE PURCHASED THE USED VEHICLE WARRANTY FROM THE DEALERSHIP WE PURCHASED THE VEHICLE FROM. IT APPEARS THE TRANSMISSION WILL BE FULLY COVERED UNDER THIS WARRANTY. I NOTICED MANY OTHER BLOGS AND A RECALL INVESTIGATION FILED FOR THIS PROBLEM, SO I THOUGHT I WOULD REPORT ONE MORE OCCURRENCE OF THIS PROBLEM FOR THIS VEHICLE. *TR

WAS ON MY WAY HOME LATE AT NIGHT WITH MY THREE CHILDREN AND HAD THE VEHICLE ON CRUISE CONTROL AND SUDDENLY WITHOUT WARNING, THE RPM NEEDLE WENT ALL THE WAY OVER AND I REALIZED THAT PUSHING ON THE GAS PEDAL WAS NOT MAKING THE VEHICLE SPEED INCREASE AND I WAS LOSING SPEED. I HAD AN 18 WHEELER ON MY BUMPER AND WAS FORTUNATE TO HAVE BEEN ABLE TO GET TO THE SIDE OF THE ROAD. STOPPED THE VEHICLE AND CHECKED UNDER THE HOOD. THE VEHICLE WOULD NOT GO INTO DRIVE, 3RD GEAR, LOW OR REVERSE. I HAD TO HAVE THE VEHICLE TOWED OVER 80 MILES. *TR

SUDDEN LOSS OF ABILITY TO MOVE CAR. WE WERE DRIVING AND SUDDENLY OUR 2004 MERCURY MONTEREY LOST POWER TO THE TRANSMISSION. THE ENGINE WOULD STILL RUN BUT NO GEAR WOULD INITIATE. *TR

VEHICLE WAS PARKED FOR THE EVENING VISITING FRIENDS OUT OF TOWN. IN THE MORNING VEHICLE WAS STARTED AND THE TRANSMISSION WOULD NOT WORK. VEHICLE WAS TOWED TO DEALERSHIP AND TRANSMISSION IS BEING REPLACED AS I TYPE. *TR

I WAS DRIVING MY 2004 MERCURY MONTEREY VAN ON A RESIDENTIAL STREET WHEN I LOST ALL POWER. THE ENGINE REVVED UP BUT THERE WAS NO POWER. I COASTED TO THE CURB AND HAD THE VAN TOWED. IT WAS IN THE SHOP FOR TEN DAYS. THE TORQUE CONVERTER HAD TO BE REPLACED. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATES WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE UNEXPECTEDLY SHIFTED INTO REVERSE WITHOUT ASSISTANCE. THERE WAS IMMEDIATE PRESSURE APPLIED TO THE BRAKE PEDAL AND THE EMERGENCY BRAKE ACTIVATED. THE VEHICLE CAME TO A COMPLETE STOP. THERE WERE NO PRIOR WARNINGS OR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE FAILURES WERE CONTRIBUTED BY A MANUFACTURER DEFECT WITHIN THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 60,000.

2004 MERCURY MONTEREY 4.2 LITER ENGINE, ON GOVERNMENT BUSINESS TRIP TO BOSTON AND ON RETURN TRIP TO VIRGINIA, CHECK TRANSMISSION LIGHT CAME ON. STOPPED IN CT AT TRANSMISSION SHOP AND THEY READ THE CODE FOR TORQUE CONVERTER PROBLEM. I CONTACTED FORD HQ AND PROVIDED THE INFORMATION AND THEY WERE NOT AWARE OF ANY PROBLEM LIKE THIS ON THE 4.2 LITER MINI VAN....HOWEVER, THERE ARE MANY POSTING ON THE INTERNET THAT DISPUTE THAT CLAIM. I FEEL THAT IT IS IN THE BEST INTEREST OF THE VAN OWNERS THAT AN INVESTIGATION TAKES PLACE BEFORE SOMEONE IS KILLED. *TR

WE HAVE A 2004 MERCURY MONTEREY, WHILE ON THE HIGHWAY TRAVELING AT 65 MPH, DURING RUSH HOUR, WITH OUR THREE CHILDREN INSIDE, THE VAN DROPPED OUT OF GEAR, ALL WE COULD DO IS COAST! NO WARNING...NOTHING. THEY COULD HAVE BEEN SERIOUSLY HURT. THE ENGINE CONTINUED TO REV AND THE TRANSMISSION JUST DISENGAGED. LUCKILY FOR MY FAMILY, I WAS NEAR A RAMP AND WAS ABLE TO COAST OFF OF THE HIGHWAY AND INTO THE PARKING LOT OF AN ADJACENT BUSINESS, WE ARE LOOKING AT 2-3,000K FOR THE REPAIRS. WE JUST BOUGHT THIS VAN AND IT IS ONLY FIVE YEARS OLD AND ONLY 112000 MILES. WE HAVE DONE SOME INTERNET SEARCHING AND FOUND THAT THIS IS A COMMON PROBLEM AND OCCURS ABOUT EVERY FIFTY THOUSAND MILES OR SO. *TR

MY WIFE WAS DRIVING ON HIGHWAY 100 W IN ELLICOTT CITY WITH MY KID LAST EVENING AND SUDDENLY THE MINIVAN STARTING DE-ACCELERATING. SHE PRESSED ON THE GAS PEDAL BUT THE CAR WAS NOT MOVING. UNFORTUNATELY, DUE TO HEAVY TRAFFIC, SHE COULD NOT GET THE CAR TO THE SHOULDER AND THE CAR CAME TO HALT ON THE HIGHWAY. MIRACULOUSLY, THERE WAS A COP WHO NOTICED THE PROBLEM AND HELPED HER TO GET OUT OF THE CAR. WE CALLED TOWING SERVICE, WHO TOOK THE CAR TO THE DEALERSHIP. UPON DIAGNOSIS, THE TECHNICIAN FOUND THAT SOMETHING IN THE TRANSMISSION BROKE. THERE WAS NO SIGNS OF TRANSMISSION PROBLEM WITH THE CAR. THE VEHICLE IS MERCURY MONTEREY, 4 YEARS OLD (2004 MAKE, BOUGHT NEW IN JAN 2005) AND HAS 50,000 MILES ON IT. WE NEED DEPARTMENT OF VEHICLE TO INVESTIGATE IN TRANSMISSION PROBLEMS WITH 2004 MERCURY MONTEREY'S AS IT WILL CAUSE FATALITIES ON THE ROAD. FORTUNATELY, I CAN SEE MY FAMILY BUT THIS HORRIFIC INCIDENT CAN HAPPEN WITH OTHERS. FORD, SHOULD BE LIABLE TO PAY FOR THE TRANSMISSION REPAIR/REPLACEMENT. DEALERSHIP PROVIDED AN ESTIMATE OF 3,300 DOLLARS TO REPLACE THE TRANSMISSION WHICH IS UNFAIR FOR A CONSUMER IN THIS TOUGH ECONOMY. *TR

OUR 2004 MERCURY MONTEREY WITH 40000 THOUSAND MILES THE TORQUE CONVERTER WENT OUT ON RT 25 NEAR LOUISVLLE MS. WE WERE VERY LUCKY THAT TRAFFIC WAS LIGHT ON THE 4 LANE HIGHWAY AT THE TIME. *TR

TRANSMISSION FAILURE. CAR SUDDENLY WENT INTO NEUTRAL, ALMOST CAUSING ME TO BE HIT FROM BEHIND BY PASSING VEHICLES. GOOGLING THE PROBLEM SHOWS MANY OTHER CONSUMERS WITH MONTEREYS AND FREESTARS (TWIN OF THE MONTEREY) WITH THE SAME PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO AND IS CURRENTLY EXPERIENCING TRANSMISSION ISSUES. WHILE SHIFTING FROM PARK INTO DRIVE, THE VEHICLE HESITATED AND JERKED. THE DEALER STATED THAT THE TRANSMISSION FAILED AND CLUTCH DEBRIS WAS FOUND IN THE TRANSMISSION FLUID. A TECHNICIAN INSPECTED THE VEHICLE AND FOUND A SEAL THAT WAS ALLOWING WATER TO ENTER INTO THE COMPUTER, WHICH CAUSED THE COMPUTER AND TRANSMISSION TO BOTH FAIL. THE VEHICLE WILL NOT YET BE REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 69,000.

NO PREVIOUS WARNING! DRIVING DOWN THE HIGHWAY WHEN OUR 2004 MERCURY MONTEREY SUDDENLY GEARED UP AND THEN LOST ALL ACCELERATION. THANK GOD THERE WAS NOBODY BEHIND US!! *TR

2004 MERCURY MONTEREY, 78K, SPOUSE PULLS UP TO ENTRANCE OF OUR CHURCH AND DROPS OFF MY DAUGHTER. ENGINE STILL RUNNING, SHE PUTS IN IT PARK UNTIL MY DAUGHTER COMES BACK OUT. 2 MINUTES LATER, WITH MY DAUGHTER IN TOW, SHE PUTS IN BACK INTO DRIVE AND THE VAN GOES NOWHERE. ENGINE RUNNING, BUT AUTO TRANSMISSION TOTALLY FAILS WITH ABSOLUTELY NO WARNING OR TRIGGER. TRANS FLUID IS FULL. CAR WON'T GO REVERSE OR FORWARD. I FEEL THIS IS A VERY DANGEROUS SITUATION - TRANSMISSION FAILS WHILE CAR STILL RUNNING! *TR

WHILE TRAVELING BACK TO CONNECTICUT FROM OUR WINTER HOME IN FLORIDA, OUR 2004 MERCURY MONTEREY MINI VAN'S TORQUE CONVERTER AND PUMP SHAFT BROKE AND LEFT US ON THE SIDE OF THE ROAD IN NORTH CAROLINA. LUCKILY OUR GRANDCHILDREN LIVE CLOSE TO WHERE WE BROKE DOWN, HOWEVER WE ARE NOW STRANDED IN NC FOR SEVERAL DAYS WHILE THE LOCAL FORD DEALERSHIP (CROSSROADS FORD CARY, NC) WAITS ON PARTS AND FIXES THE PROBLEM. MY WIFE AND I HAVE MEDICAL CONDITIONS THAT REQUIRE US TO SEE SPECIFIC MEDICAL DOCTORS, WHICH WE HAVE TO MAKE APPOINTMENTS FOR MONTHS IN ADVANCE, AND WE ARE NOW IN DANGER OF MISSING OUR MUCH NEEDED CHECK UPS. WE HAVE DONE SOME RESEARCH ON THE ISSUE AND IT APPEARS THAT THIS HAS BEEN A RECURRING ISSUE WITH THE FORD/MERCURY MINI-VANS, HOWEVER FORD HAS NOT DONE ANYTHING TO HELP THE CONSUMER. AS A LOYAL FORD CUSTOMER IN THE MY LATE 70'S, I PURCHASED THIS VEHICLE HOPING IT WOULD LAST A LONG TIME AND POSSIBLY BE THE LAST VEHICLE MY WIFE AND I PURCHASED. FORD HAS TOLD US OUR VEHICLE IS OUT OF WARRANTY AND THEREFORE NOT THEIR PROBLEMS, BUT WE ONLY HAVE 25,000 MILES ON THE VEHICLE, SO THERE IS NO REASON THIS WAS CAUSED BY NORMAL WEAR AND TEAR. THE FACT THAT THIS SAME FAILURE HAS OCCURRED IN SO MANY OF THIS MODEL VEHICLES INDICATES A DESIGN FLAW, AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THIS. *TR

MY WIFE AND TWO YOUNG DAUGHTERS WERE DRIVING TO THE POST OFFICE. THEY STOPPED AT A LIGHT AND WHEN MY WIFE TRIED TO ACCELERATE AFTER THE GREEN LIGHT CHANGED THERE WAS NO RESPONSE... THE ENGINE JUST ROARED. IT WAS FORTUNATE THEY WERE ON A SLOPE SO MY WIFE WAS ABLE TO COST OFF THE ROADWAY. THIS WOULD HAVE BEEN A TERRIBLY DANGEROUS SITUATION IF SHE WAS STUCK IN THE MIDDLE OF A BUSY ROAD WHERE A REAR END COLLISION COULD EASILY HAPPEN. THERE WAS NO WARNING OF THIS INCIDENT AND AT 57000 MILES NO REASON IT SHOULD HAVE HAPPENED. *TR

THERE IS CURRENTLY A RECALL ON THE MERCURY MONTEREY ID 03V457000. THIS RECALL SAYS THE POWERSTEERING PRESSURE LINE MAY BECOME DISCONNECTED FROM THE PINION GEAR CAUSING POTENTIAL FOR THE DRIPPING FLUID TO COME IN CONTACT WITH THE EXHAUST CAUSING A FIRE. RECENTLY, WE BY A FORD DEALER SERVICE CENTER THAT ALTHOUGH THE PRESSURE LINE IN OUR MONTEREY HAS NOT BECOME SEPARATED IS DOES HAVE A LEAK AND IS ALSO A POTENTIAL FIRE HAZARD. WE HAVE THREE SMALL CHILDREN AND KNOW OUR CONCERNS ARE VALID. OUR VIN IS NOT ONE OF THE CARS COVERED IN THE RECALL OF OVER 23000 VANS. MY HUSBAND AND I ARE QUITE SURE THIS PROBLEM IS RELATED TO THE RECALL. THIS RECALL SHOULD PROBABLY COVER THE DEFECT OF THE WHOLE POWER STEERING PRESSURE LINE AND SHOULD BE INCLUDED FOR OTHERS SAFETY AS WELL AS OUR OWN. *TR

I HAVE A 2004 MERCURY MONTEREY PREMIERE MINIVAN AND THE TIRES ARE GOODYEAR INTEGRITY P235/60R16'S . THE FRONT TIRES ALWAYS WORE OUT AROUND 10,000~12,000 MILES. SEND BACK TO DEALER TO CHECK. THEY SAID NOTHING WRONG WITH THE SUSPENSION AND THEY CAN NOT HELP ME TO REPLACE THE TIRES EVEN MY CAR STILL UNDER WARRANTY AND GOOD YEAR ALSO WILL NOT TO HELP ME. BOTH SIDE WILL NOT TO TAKE CARE OF IT AND I HAVE TO REPLACE NEW TIRES EVERY YEAR. WHAT CAN I DO? *TR

2004 MERCURY MONTEREY VAN WITH SUDDEN FAILURE OF (?) TRANSMISSION WITHOUT WARNING. VAN WENT DEAD IN THE ROAD IN TRAFFIC AND DID NOT RESPOND TO ACCELERATION/CHANGING GEARS. DEALER SAID THERE WAS A NEED TO REPLACE TORQUE CONVERTER AND PUMP. INTERNET SEARCH REVEALED THAT THIS IS AN ALMOST UNHEARD OF REPAIR, BUT FREQUENT WITH THIS MODEL AND MAKE. *TR

2004 MERCURY MONTEREY VAN WITH 64,408 MILES, DRIVEN LESS THAN FOUR YEARS, LOST ITS TRANSMISSION AS I WAS DRIVING DOWN THE ROAD. I COULD ONLY COAST TO THE SHOULDER. LUCKILY I WAS NOT INJURED.... *TR

TRANSMISSION FAILURE. TRANSMISSION REFUSED TO ENGAGE WHILE IN TRAFFIC. PARKED VEHICLE. HAVE NOT REPAIRED YET. THIS IS A MERCURY MONTEREY WITH ONLY 38,500 MILES. I HAVE ALREADY REPLACED THE POWER WINDOW MOTOR ON DRIVERS SIDE. THERE ARE MANY OWNERS COMPLAINING ABOUT THIS SAME PROBLEM. FORD SHOULD RECALL OR FIX FOR FREE. *TR

MY WIFE WAS DRIVING TO A DOCTOR'S APPOINTMENT WITH AND FOR MY 4 MONTH OLD DAUGHTER WHEN AS SHE WAS ACCELERATING FROM A HIGHWAY STOP LIGHT, THE VAN SEEMED TO SHIFT INTO NEUTRAL. SHE LUCKILY WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY AND INTO A PARKING LOT. THE GEARS DON'T SHIFT AND THERE IS NO MOVEMENT FORWARD OR BACKWARD. WE HAD IT TOWED TO A FORD DEALERSHIP AND THEY INSPECTED IT, SAYING IT NEEDED A NEW TRANSMISSION. THERE WERE NO SIGNS THERE WAS AN ISSUE PRIOR TO THIS (LIGHTS, WARNINGS, ETC.). I HAVEN'T SPOKEN WITH FORD YET, BUT FROM WHAT OTHERS ARE SAYING, IT LOOKS LIKE THIS IS SOMETHING THEY ARE TURNING A BLIND EYE TO. SEEING AS HOW NO ONE HAS HAD A COMPLAINT YET INVOLVING AN INJURY OR DEATH, I WONDER WHAT WILL HAPPEN WHEN SOMEONE DOES... FORD WILL BE GETTING A NICE LAWSUIT WITH ALL THESE RECORDS. *TR

THE TRANSMISSION ON MY VAN SUDDENLY AND WITHOUT WARNING LET GO AS I WAS TRYING TO ACCELERATE ONTO A MAJOR HIGHWAY IN FLORIDA. THANK GOD I HAD THE SENSE TO GET IT OFF THE ROAD AND SPARE A POTENTIAL DISASTER WITH MY FIVE CHILDREN IN THE VAN. THERE WAS NO WARNING SIGNS PRIOR TO THE SUDDEN LOSS OF POWER AND IT'S VERY UPSETTING THINKING OF WHAT COULD HAVE HAPPENED. *TR

FULL TRANSMISSION FAILURE COAST TO STOP ON MAJOR HIGHWAY NO NOTICE WARNING OR LIGHTS. *TR

I WAS BACKING OUT OF MY DRIVEWAY, PUT MY CAR INTO DRIVE TO GO FORWARD, AND THE TRANSMISSION FAILED. IT WOULD NOT GO FORWARD AND BACKWARD. MY CAR NEVER SHOWED ANY SIGNS OF TRANSMISSION FAILURE. I HAD IT TOWED TO THE DEALERSHIP AND THE TOOK IT APART. THEY STATED THAT IT WAS THE TORQUE CONVERTER. *TR

DRIVING AT 40 MPH WHEN MY TRANSMISSION SUDDENLY COMPLETELY FAILED. CAR WILL NOT GO INTO ANY GEAR AT ALL. THERE WAS NO FOREWARNING EITHER IMMEDIATELY BEFORE THE FAILURE OR IN THE WEEKS AND MONTHS LEADING UP TO IT. THE TRANSMISSION WAS OPERATING WITH NO PROBLEMS OR ABERRANT SOUNDS. THE TRANSMISSION FLUID WAS CHANGED ACCORDING TO SCHEDULED MAINTENANCE. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING BETWEEN 3-5 MPH OUT OF THE DRIVEWAY, THE VEHICLE JUST STOPPED MOVING. THE VEHICLE WOULD DRIVE IN REVERSE, BUT WOULD NOT GO FORWARD. THE VEHICLE WAS TOWED TO A MECHANIC AND THE CONTACT WAS INFORMED THAT A NEW TRANSMISSION WAS NEEDED. IN ADDITION, BOTH SLIDING DOORS ON THE VEHICLE FAILED TO CLOSE PROPERLY. THE DOORS WOULD PIN AN ADULT OR BOUNCE BACK OPEN INSTEAD OF CLOSING AS THEY SHOULD. THE DOORS WERE REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 52,000.

2004 MERCURY MONTEREY CAUGHT A FIRE. CONSUMER STATES THAT THE FIRE STARTED WHILE THE ENGINE WAS COLD AND WANTS AN EXPLANATION WHY. *NJ THE CONSUMER FIRST THOUGHT THAT A LIQUID HAD BEEN POURED OVER THE VEHICLE. HOWEVER, THE CONSUMER WAS INFORMED THAT THERE WAS ENOUGH FUEL UNDER PRESSURE TO EXPLODED INTO FLAMES 5 FEET HIGH AND ENOUGH PRESSURE TO COAT THE HOOD WITH FUEL. *JB

MY WIFE AND KIDS WERE DRIVING OUR 2004 MERCURY MONTEREY WITH 52,000 MILES ON IT. TRAVELING AT 45 MPH WHEN SUDDENLY THE VEHICLE SEEMS TO SHIFT INTO NEUTRAL WITH NO PRIOR WARNINGS OR PROBLEMS. THIS WAS A VERY DANGEROUS SITUATION AS THE ROAD IS VERY NARROW WITH FEW PLACES TO PULL OVER. HAD THIS HAPPENED IN TRAFFIC OR AT HIGHWAY SPEED THEY MAY HAVE BEEN REARENDED. THE TRANSMISSION HAD LET GO. TORQUE CONVERTER SHOT AND A TOTAL REBUILD NEEDED. THIS APPEARS TO BE A PROBLEM THAT IS OCCURRING AT AN ALARMING RATE AS I FIND MANY OTHER PEOPLE WITH THE SAME SITUATION. I PULLED THE TRANSMISSION MYSELF AND HAD SOMEONE REBUILD IT FOR ME. I THEN REINSTALLED THE TRANSMISSION. THIS WAS THE ONLY WAY I COULD AFFORD TO FIX THE PROBLEM ON A VEHICLE MY FAMILY REQUIRES. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT EXPERIENCED TRANSMISSION FAILURE WHILE DRIVING 5 MPH. THE FAILURE CAUSED THE VEHICLE TO STOP IN THE MIDDLE OF THE INTERSECTION. THERE WERE NO WARNING LIGHTS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC, BUT THE RESULTS INDICATED THAT THE TRANSMISSION WAS FINE. THE FAILURE AND CURRENT MILEAGES WERE 78,000.

I WAS PULLING OUT OF AN INTERSECTION ON TO A STATE ROUTE AND JUST AS I GOT INTO THE LANE MY TRANSMISSION POPPED INTO NEUTRAL. I HAD TO COAST TO THE SIDE OF THE ROAD CAUSES THE CARS BEHIND ME TO HIT THEIR BRAKES AND GO AROUND ME TO KEEP FROM HITTING EACH OTHER. *TR

DRIVING HOME FROM A FAMILY ROAD TRIP, CAR BEGAN SLIPPING AND WENT INTO NEUTRAL. WILL NOT GO INTO DRIVE OR REVERSE. NO ACCIDENT, BUT VERY CLOSE CALLS DURING STOP AND GO TRAFFIC ON THE WAY HOME. VERY STRESSFUL SITUATION FOR A 2004 MERCURY MONTEREY WITH 69,000 MILES ON IT.*TR

AT 44,000 MILES, WITH ABSOLUTELY NO WARNING, MY TRANSMISSION SIMPLY QUIT WORKING. LUCKILY I WAS ON A SMALL STREET AND NOT A MAJOR HIGHWAY. I HAD MY VAN TOWED TO THE DEALERSHIP FROM WHICH I PURCHASED THE VEHICLE. TURNS OUT THE TORQUE CONVERTER HAD DISINTEGRATED INTO LUMPS OF METAL. SINCE I HAD PURCHASED THE EXTENDED WARRANTY I WASN'T WORRIED. WHAT A DREAMER! THE FORD PEOPLE SAID SINCE I HAD NOT HAD THE TRANSMISSION FLUID CHANGED AT 30,000 MILES (WOULD NOT HAVE PREVENTED THIS PROBLEM) THEY DIDN'T AND WOULDN'T HAVE TO PAY FOR THE REPAIR. I HAD IT TOWED TO ANOTHER DEALERSHIP WHO SAID THE SAME THING. BOTH DEALERSHIPS CLAIMED THAT THEY HAD NEVER ENCOUNTERED THIS PROBLEM BEFORE. I HAVE SINCE FOUND OUT IT IS A WIDELY KNOWN PROBLEM. I HAD THE CAR TOWED TO AAMCO (I WILL GIVE FORD NO MORE OF MY MONEY). THE MECHANIC THERE TOLD ME THAT THE TRANSMISSION FORD PUT INTO THESE VANS IS TOO SMALL FOR THE ENGINE. THAT IS WHY THEY ARE ALL GOING OUT. IT IS TRULY A DESIGN FLAW BY FORD. UNFORTUNATELY NO ONE IS HOLDING THEM RESPONSIBLE. THE REPAIR COST ME ALMOST $3500. SOMEBODY SHOULD DO SOMETHING ABOUT THIS. *TR

DRIVERS SIDE DOOR LOCK MECHANISM FAILURE, MULTIPLE TIMES HAD FIXED KEEPS FAILING IT IS A SAFETY HAZARD, DOOR WILL NOT CLOSE. *TR

I PURCHASED A 2004 MERCURY MONTEREY VAN NEW IN JUNE 2004. IT HAS 69K MILES. I WAS DRIVING ON INTERSTATE 44 AT MILEPOST 46 IN MISSOURI AT 70 MPH WHEN SUDDENLY THE ENGINE REVS UP AND THE VAN IS NOT ENGAGED IN GEAR. IT WAS A SCARY EXPERIENCE TRYING TO GET THE VEHICLE FROM THE PASSING LANE TO THE SHOULDER WHEN TRAFFIC IS HEAVY AND YOU ONLY CAN COAST TO THE SHOULDER. I AM EXTREMELY HAPPY THAT WE WERE NOT INJURED AND WE DID NOT INJURE ANYONE ELSE. WE HAD THE VEHICLE TOWED TO A NEARBY FORD DEALER. THE TORQUE CONVERTER WAS REPLACED IN 8 DAYS. ACCORDING TO THE DEALER THERE WAS A NATIONWIDE SHORTAGE OF THE PART. THE SERVICE WRITER ALSO INDICATED TO ME THAT HE HAS PERSONALLY HAS WRITTEN REPAIR ORDERS ON THREE SIMILAR MODELS WITHIN THE PAST YEAR WITH LESS MILES THAN MY VAN. MY INTERNET SEARCH ALSO INDICATED PAGES OF SIMILAR BREAKDOWN ON THE FORD PRODUCT. I HAVE CONTACTED FORD AND THEY DO NOT PLAN ON ANY RECALL OR RESTITUTION. ALTHOUGH I HAVE BEEN INCONVENIENCED AND RESPONSIBLE FOR THE $1,800 IN RELATED REPAIR COST, I HOPE AND PRAY THAT NO ONE WILL BE KILLED WITH THIS PARTS FAILURE THAT GIVES YOU NO ADVANCE WARNING. *TR

2004 MERCURY MONTEREY 4.2 LITER ENGINE, 4 SPEED AUTOMATIC- NO WARRANTY 38,960 MILES WITHOUT WARNING, THE VAN STOPPED ACCELERATING ON FREEWAY ON-RAMP AND THE DRIVER HAD TO COAST TO SIDE OF HIGHWAY CLOVERLEAF. WHEN VEHICLE WAS SAFE FROM MERGING TRAFFIC BUT STILL ON FREEWAY SHOULDER THE ACCELERATOR WAS PUSHED AND THE VAN WOULD REV IT'S ENGINE IN ALL GEARS, FORWARD AND REVERSE WITHOUT MOVING FORWARD OR REVERSE. SINCE THE VAN WOULD NOT MOVE UNDER IT'S POWER ' THE VAN WAS TOWED TO A LINCOLN MERCURY DEALER. MY WIFE AND 1 YEAR OLD CHILD GOT A RIDE FROM FAMILY. THE DEALER INSPECTED THE VEHICLE AND SAID WE WOULD NEED AN ENTIRE REBUILT TRANSMISSION FROM FORD, PARTS AND LABOR WAS $3500 (3YR WARRANTY). THEY SHOWED ME THE TRANSMISSION FLUID PAN WITH MANY METAL SHAVINGS STUCK TO THE MAGNET. I SPOKE WITH FORD CUSTOMER RELATIONS THREE TIMES AND AFTER A TWO DAY DELAY (THEIR COMPUTER SYSTEM HAD PROBLEMS) THEY GOT BACK WITH ME TO SAY FORD WOULD PROVIDE NO ASSISTANCE WITH THE REPAIR. I NEVER COMPLAINED TO ANYONE AT FORD CUSTOMER SERVICE, I ONLY ASKED FOR THE ABILITY TO PURCHASE AN EXTENDED WARRANTY POST-BREAKDOWN OR A DISCOUNT IN THE REPAIR COST. THIS VAN OPERATED, LOOKED, AND DROVE LIKE NEW BEFORE THE BREAKDOWN ' AND WE'VE ONLY HAD IT FOR ONE OIL CHANGE SINCE WE BOUGHT IT USED FROM THE DEALER. MY WIFE IS UNEASY WITH THE IDEA OF DRIVING IT AGAIN WITH SMALL CHILDREN FOR FEAR OF BECOMING STUCK IN AN UNSAFE LOCATION WITHOUT WARNING. I FEEL THIS IS A SAFETY CONCERN AND DESIGN DEFECT ' PLEASE LOOK UNDER FORD FREESTAR VANS TO SEE THE NUMBER OF SIMILAR AND RECENT COMPLAINTS. CURRENTLY THE VEHICLE IS AT DEALER TO REPLACE TRANSMISSION WITH A REBUILT FORD ITEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO HESITATE. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE SPEED DECREASED AND THE RPMS INCREASED. THE CONTACT PULLED OVER AND EXITED THE VEHICLE. THE VEHICLE THEN CAUGHT FIRE UNDER THE HOOD NEAR THE WINDSHIELD. THERE WERE NO INJURIES. THE DEALER HAS BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 33,800.

I WAS DRIVING ALONG AT ABOUT 40 MPH WHEN MY 2004 MERCURY MONTEREY SUDDENLY SLIPPED OUT OF GEAR AND BEGAN SLOWING DOWN. FORTUNATELY I WAS ABLE TO PULL OFF THE MAIN ROAD ONTO A SIDE STREET SO THE CAR COULD COAST TO A STOP. ACCORDING TO TWO SEPERATE FORD DEALERSHIPS THE PROBLEM IS WITH THE TRANSMISSION. BOTH DEALERSHIPS CLAIM THE ENTIRE TRANSMISSION NEEDS TO BE REPAIRED AT MY EXPENSE FOR A COST OF $3500. THE CAR ONLY HAS 46,000 MILES ON IT. UPON SEARCHING THE INTERNET I DISCOVERED THAT THIS IS A PROBLEM THAT FORD HAS KNOWN ABOUT FOR SOME TIME AND THEY REFUSE TO ISSUE A RECALL. THE REASON THAT THE TRANSMISSION HAS TO BE REPLACED IS DUE TO THE THOUSANDS OF TRANSMISSION FAILURES THERE ARE NO PARTS TO REPAIR THE PROBLEM. THIS IS AN EXPENSIVE REPAIR THAT IS NOT THE FAULT OF THE OWNER. THERE SHOULD BE A RECALL BY FORD TO REPAIR THESE TRANSMISSIONS. *CN DUPLICATE TO 10231864 *SMCH

2004 MERCURY MONTEREY WITH MULTIPLE PROBLEMS. CONSUMER STATES THAT THERE WERE PROBLEMS WITH THE WINDOWS NOT FUNCTIONING AND BRAKE PROBLEMS. *KB THE LAST TIME THE WINDOW MALFUNCTIONED, A NEW WINDOW MOTOR HAD TO BE INSTALLED. IT WAS DISCOVERED THAT THE REAR CALIPERS HAD BECAME STUCK AND RUINED THE BRAKE PADS. *JB

VEHICLE HAS 35,000 MILES. HEARD A GRINDING TYPE NOISE IN THE BRAKES. TOOK TO THE DEALER WHO SAID THAT THE BRAKE PADS WHERE WORN, THE ROTORS NEEDED TO BE TURNED, THE CALIPER AND BRAKE BOOSTER WERE BAD. THE CALIPER WAS REPLACED UNDER WARRANTY. INSTEAD OF REPLACING THE BRAKE BOOSTER AS A WARRANTY ITEM AS WE WERE ORIGINALLY TOLD, THEY LUBED A BUSHING AND SAID IF WE HAVE ANY FURTHER PROBLEMS, THEN THEY WOULD REPLACE IT. BRAKE AND ROTORS WERE AT MY EXPENSE. I ALSO FOUND IT STRANGE THAT WHEN I TOOK MY VEHICLE IN FOR ITS 30,000 MILE SERVICING, NO ONE NOTED ANY SIGNIFICANT WEAR IN THE BRAKES, BUT 5,000 MILES LATER ALL OF THIS FELL APART. AT 35,000 THERE SHOULD NOT HAVE BEEN THIS TYPE OF PROBLEM. CONSIDERING THERE IS ANOTHER COMPLAINT ON RECORD FOR THE SAME THING, THERE SEEMS TO BE SOME SORT OF PROBLEM WITH THESE COMPONENTS. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD A HIGH-PITCHED WHISTLING SOUND. THE FAILURE OCCURRED WHEN DRIVING FOR APPROXIMATELY TEN MINUTES. THE WEATHER WAS NOT A FACTOR. THE CONTACT CALLED THE DEALER WHO REFERENCED RECALL # 04V446000 (WHEELS:CAP/COVER/HUB). THE DEALER STATED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 56,600.

THE REAR LIFT GATE HYDRAULIC LIFT SUPPORT GAVE OUT (PASSENGER SIDE) INSTEAD OF A STEADY FAILURE, IT JUST GAVE, AND WHEN I OPENED THE DOOR, IT SLAMMED BACK SHUT FROM THE FULL OPEN POSITION, ALMOST LANDING ON TOP OF MY 4 YEAR OLD DAUGHTER. *TR

MY 3 YEAR OLD WAS IN MY MERCURY MONTEREY WE WERE IN THE PROCESS OF LEAVING . SHE TURNED THE KEY 1 SPOT ON THE IGNITION AND PULLED ON THE GEAR SELECTOR. MY VAN WITH MY CHILD ROLLED OUT OF MY DRIVEWAY. HITTING 2 MAIL BOXES AND A CABLE ROUTER BEFORE COMING TO A STOP. I TOOK THE VEHICLE BACK TO THE DEALER GANLEY MERCURY IN BRUNSWICK ,OHIO. THEY TOLD ME THE CAR WAS MADE THIS WAY. I HAVE TRIED EVERY TYPE OF VEHICLE AND HAD FRIENDS TRY THIS IN THEIRS. NOT 1 VEHICLE WILL GO INTO GEAR WITH OUT THE BRAKE DEPRESSED OR WILL NOT GO AT ALL. I THINK THERE IS A DEFECT IN THIS VEHICLE. NOBODY AT FORD OR THE DEALER SHIP WANTS TO TALK ABOUT THIS,ALL THEY SAY IS ITS SUPPOSED TO DO THAT. I DON'T THINK IT IS. IF YOU COULD CONTACT ME I WOULD BE GRATEFUL. THANK YOU. *JB

PASSENGER "AIRBAG OFF" LIGHT DOES NOT ILLUMINATE WHEN THE PASSENGER SEAT IS EMPTY, THOUGH IT LIGHTS BRIEFLY AFTER THE ENGINE IS CRANKED AND THEN TURNS OFF. *JB

I HAD MY 2004 MERCURY MONTEREY PREMIERE MINIVAN IN FOR WARRANTY WORK ON THE TRACTION CONTROL SYSTEM AND AT THE SAME TIME HAD AN OIL CHANGE AND TIRE ROTATION. VEHICLE HAS 17,890 MILES. UPON DOING THE TIRE ROTATION THE FORD DEALERSHIP CONTACTED ME TO ADVISE I HAD A DANGEROUS TIRE ON THE FRONT LEFT-SIDE. THEY SAID IT WAS CALLED TIRE SEPARATION OR SPLITTING. (I SAW IT MYSELF, LOOKS LIKE A LACERATION ON THE INSIDE WALL ABOUT 2 INCHES UP FROM THE RIM). THE TIRES ARE GOODYEAR INTEGRITY P235/60R16'S. THEY SAID THEY CANNOT HELP ME REPLACE IT UNDER WARRANTY. GOODYEAR ALSO WILL NOT HELP. I FEEL I SHOULD NOT HAVE TO PAY TO REPLACE THE TIRE WHEN IT IS CLEARLY A DEFECTIVE TIRE. WHAT ELSE CAN I DO? *JB

DT: THE CONTACT STATED AFTER 10 MINUTES OF DRIVING THERE WAS ALWAYS A LOUD NOISE COMING FROM THE FRONT WHEELS. THE ISSUE HAS BEEN GRADUALLY WORSENING. THE SERVICE DEALER DETERMINED THAT THE WHEEL BEARINGS FAILED ON BOTH SIDES ON JUNE 23, 2006. THERE IS A NHTSA RECALL # 04V446000, REGARDING THE WHEELS:CAP/COVER/HUB. HOWEVER, THE VIN WAS NOT INCLUDED IN THE RACALL.

AT 42000 MILES, I HEARD GRINDING IN THE REAR BRAKES. I TOOK IT IN TO HAVE IT LOOKED AT. I WAS SHOWN THAT THE DRIVER REAR BRAKES PADS WERE COMPLETELY GROUND INTO THE ROTOR. THE PASSENGER REAR BRAKES WERE ALMOST AS WORN. ROTOR NEEDED TO BE REPLACED IN THE REAR. THE FRONT BRAKES LOOK GREAT, AS IF THEY WERE NOT USED. I THEN HAD IT TAKEN IN FOR A SECOND OPINION. IT SEEMS THAT FOR HALF THE COST, I COULD GET THE BRAKES DONE WITH NEW CALIPERS THAT HAD GONE BAD. THIS IS A DEFINITE SAFETY ISSUE. AT THE MILEAGE ON THE VAN, THE CALIPERS, BRAKES, AND ROTORS SHOULD NOT HAVE HAD TO BE REPLACED. I KEEP WONDERING IF IT HAS TO DO WITH THE PROBLEM OF ABOUT 50 TO 55 MPH THE VAN SEEMS TO ACT UP. IT IS LIKE I AM SLIDING ON ICE OR HYDROPLANING. WITH ALL THE OTHER PROBLEMS THIS VAN HAS HAD, I CAN ONLY IMAGINE WHAT IS NEXT. *JB

I AM IN POSSESSION OF A MERCURY MONTERY 2004 PURCHASED NEW AUGUST 2004. WHEN THIS VEHICLE HAD 4000 MILES AND DURING THE FIRST LENGHTHY HIGHWAY TRIP IN MARCH 2005, I BECAME AWARE OF PULSATING BRAKES BEGINNING AT A SPEED OF 50MPH AND HIGHER. THIS PULSATING MADE ME UNABLE TO SAFELY BRAKE AT A SPEED OF OVER 50MPH. I RETURNED THE CAR TO THE MERCURY DEALER IN APRIL WHERE THE CAR WAS PURCHASED AND WAS INFORMED THAT FORD WAS AWARE OF THIS PROBLEM WITH THIS PARTICULAR VEHICLE AND DID NOT HAVE A SOLUTION. IT WAS THEN SUGGESTED TO ME THAT I HAVE THEM TURN THE ROTORS AND SEE IF THAT WOULD HELP. DUE TO NEWNESS OF THE VEHICLE, LOW MILEAGE OF THE CAR AND THE FACT THAT FORD WAS AWARE OF THIS PROBLEM, I EXPECT THEM TO REPLACE THE ROTORS, (IF INDEED FORD BELIEVES THE ROTORS ARE THE PROBLEM) NOT TURN THEM IN HOPES THAT WILL RESOLVE THE PROBLEM. I REFUSED TO AGREE TO HAVING THE ROTORS TURNED AND WAS TOLD TO CONTINUE TO BRING THE CAR IN AND MAYBE THE DEALERSHIP WILL HAVE RECEIVED SOMETHING FROM FORD CONCERNING A SOLUTION OR RECALL. I THEN RETURNED THE CAR TO THE DEALERSHIP MAY 26 AND AGAIN ASKED THAT THE BRAKES BE LOOKED AT FOR THE SAME PROBLEM. I WAS AGAIN ADVISED TO TURN THE ROTORS. I CONTINUE TO BELIEVE FORD SHOULD AUTHORIZE REPLACEMENT. IT IS A FACT THAT IF THE ROTORS ARE TURNED AT NOW 9700 MILES, I WILL NOT HAVE THE OPTION OF TURNING THE ROTORS AT THE TIME OF NORMAL WEAR WHICH WOULD BE AT APPROXIMATELY 40,000. I WOULD THEN HAVE TO REPLACE THE ROTORS AT MY OWN EXPENSE AS THE CAR WILL BE OUT OF WARRANTY. I THEN CALLED FORD MOTOR COMPANY AND WAS TOLD THEY WOULD NOT AUTHORIZE REPLACEMENTS OF THE ROTORS, ONLY TURNING. I FEEL THE PULSATING BRAKES ARE A SAFELY ISSUE WHEN ATTEMPTING TO STOP THIS VEHICLE AT SPEEDS OF OVER 50MPH AND THAT FORD IS NOT ADDRESSING THIS IN THE BEST INTERESTS OF ITS CUSTOMERS.

THE FRONT WHEEL OF THE 2004 MERCURY MONTEREY FELL OFF. THE VEHICLE HAD 1030 MILES ON IT WHEN IT HAPPENED. IT WAS IN FOR A SAFETY/COURTESY/NEW CAR CHECK AT 600 MILES WHERE THE DEALER SAID HE RETORQUED THE WHEELS. 400 MILES LATER WE HAD A NOISE IN THE BRAKING SYSTEM -- THE TECH SAID THERE WAS A TSB ON IT AND THEY ORDERED THE PARTS. 30 MILES LATER, THE FRONT WHEEL FELL OFF AND DAMAGED THE FENDER, DOOR, SUSPENSION, BUMPER FASCIA, ETC. THE SERVICE MANAGER STATED THAT THE TECH DID NOT TAKE THE WHEELS OFF THE VEHICLE BUT DID TEST DRIVE THE VEHICLE. WHEN WE PICKED UP THE VAN, MY WIFE ASKED THE SERVICE MGR IF THE VAN WAS OKAY TO DRIVE, HE SAID THE NOISE WAS A NUISANCE BUT SAFE. 30 MILES LATER THE WHELL CAME LOOSE. 2 LUG NUTS CAME OFF, STUDS REMAINED ON VAN. TWO OTHER LUGNUTS HAD THE STUDS WITH THEM AND SHEARED OFF. THE 5TH LUG NUT AND STUD ARE NOT TO BE SEEN OR FOUND. THE ALUMINUM ALLOY WHEELS HAVE OVAL NOT ROUND HOLES IN 4 OF THE 5 BOLT HOLES. IF THE TECH DID NOT TAKE THE WHEEL OFF AT THE 1000 MILE SERVICE BUT DID RETIGHTEN AT 600 MILES, THEN IN 400 MILES THE WHEEL WORKED LOOSE. THUS WE MAY HAVE A DANGEROUS PROBLEM WITH THESE WHEELS AND LUGNUTS. THE FEAR IS, HOW DO I KNOW IT WILL NOT HAPPEN AGAIN AFTER IT IS REPAIRED. *JB