2011 Ford Flex SUV FWD

When I put my car in reverse, it is very hard to turn the steering wheel. I called my local Ford dealer and have an appointment for service. Inspection will occur tomorrow (10/26/21). I have not used the car since I noted the problem on 10/22/21.. However, if I were to use my car, I might have an accident due to the extreme steering difficulty. I went to www.safercar.gov to look up recalls based on my VIN number. No recalls came up. Then I went to the "Safety Issues & Recalls" section of the NHTSA website. There I found that certain 2011 Ford Flex vehicles were recalled, beginning on 7/21/15. This recall was to check the Power Steering Control Module for Diagnostic Trouble Codes. I never received any notification regarding this recall. So I called Ford Customer Service and gave them Ford's recall # 15S18. A recording gave me the same information I got from NHTSA's Safety Issues & Recalls. I asked to speak to a rep and eventually spoke to a supervisor. They both told me that my vehicle does not qualify for recall, even though I'm currently having problems with the power steering which fits the reason for recall. They said this was because my VIN number does not fall into the batch of vehicles recalled. They recommended that I contact the NHTSA to report my vehicle's problem. My question is that since my vehicle is currently experiencing the very same problem that triggered the recall of certain 2011 Ford Flex vehicles, why can't my 2011 Ford Flex be included in the recall? To answer your other questions above: My vehicle's problem will be confirmed by a Ford dealer tomorrow (10/26/21). There's been no inspection by manufacturer, police, insurance reps or others. I do not recall any warning lamps, messages or anything prior to the failure.

Problem with the power steering control failure...Clearly that is a known problem for Ford Flex that can cause people to crash during this issue...Mi car is 2011 Ford flex limited....

Fuel pump failure shut down engine in seconds on the freeway and left us stranded on the freeway with highspeed traffic. Problem confirmed by the dealer. Vehicle inspected by the manufacturer. No warning, engine just lost power on the freeway.

I HAVE A FORD FLEX TRUCK 2011 ECO BOOST LIMITED AND THE WHEN I GO TO THE CAR WASH FOR SOME REASON WATER IS COME THRU. I CHECK THE SEAL ON THE TOP OF THE VEHICLE AND THERE SEEM TO BE NO WEAR OR TERE ON THE RUBBER SEAL THAT AROUND THE TOP OF THE GLASS.

THERE A CLICKING SOUND COMING FROM THE GLOVE BOX LIKE MODULATOR GONE BAD NOT SURE WHAT IT IS BUT EVERY TIME I TURN THE AIR OR HEAT ON I HEAR A CLICKING SOUND ABOUT EIGHTEEN TIMES AND THAN IT STOPS. I I TURN THE AIR HEAT OFF I HEAR THE SOUND AGAIN FOR EIGHTEEN TIMES. NOT SURE WHAT THE PROBLEM IS.

THE MIDDLE ROW SEATS BEHIND THE PASSENGER, THAT HAS A HAND BAR PULL FOR FOLDING THE SEAT FLAT THEN UP HAS BROKEN. THE HANDLE LIFTS FULLY BUT NO ACTION HAPPENS ONCE PULLED TO FULLY. THE SEAT IS STUCK IN THE SEATED POSITION NOW.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT CALLED ON BEHALF OF HER SON. THE CONTACT STATED THAT THE WATER PUMP ON THE VEHICLE FAILED. THE CONTACT STATED THAT HER SON CALLED AN UNKNOWN FORD DEALER AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED HIM THAT IT WAS THE WATER PUMP THAT FAILED. THE CONTACT STATED THAT THE VEHICLE WAS UNDRIVABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED WHILE STARTING THE VEHICLE, SHE HEARD AN ALARM AND BECAME AWARE THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT CALLED CLEVELAND FORD LOCATED AT 2496 S LEE HWY, CLEVELAND, TN 37311, (423) 218-1622 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 171,234.

TRAVELING ALONG THE INTERSTATE AT REGULAR SPEED, THE ENGINE BEGAN TO OVERHEAT. A LEAK FROM THE WATER PUMP OCCURRED AND FLOODED THE ENGINE AND OIL RESERVOIR CAUSING THE VEHICLE TO IMMEDIATELY SMOKE AND OVERHEAT. AFTER ALLOWING THE VEHICLE TO SIT AND COOL DOWN SO NOT TO START A FIRE WHEN THE HOOD IS LIFTED, THE DAMAGE TO THE ENGINE TOOK PLACE. THE HEAD GASKET BLEW AND ANTIFREEZE MIXED IN WITH THE MOTOR OIL.

MY VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT IS REQUIRED AT LOWER SPEEDS. IT FEELS UNSAFE WHEN STEERING AT LOW SPEEDS.

MY STEERING WHEEL WILL CONSISTENTLY LOSE POWER STEERING IN A TURN ESP[ECIALLY NOTICEABLE AT LOW SPEEDS. IT APPEARS TO ONLY HAPPEN WHEN I'M TURNING LEFT AT THIS POINT. I HAVE CHECKED FLUIDS AND THERE IS NO DAMAGE TO THE STEERING BOX.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE SECOND-ROW DRIVER'S SIDE SEAT RELEASE HANDLE WAS INOPERABLE. THE CONTACT STATED THAT THE SECOND-ROW SEAT FAILED TO MOVE FORWARD WHICH MADE THIRD-ROW PASSENGER'S UNABLE TO EXIT THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KELLY FORD LOCATED AT 776 MAGNOLIA AVE, MELBOURNE, FL 32935, (321)216-2042 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.*DT*JB

WHILE TURNING MY STEERING WHEEL TO PARK MY CAR MY STEERING WHEEL DETACHED FROM THE COLUMN.

THE STEERING RACK AND PINION WENT OUT ON MY 2011 FORD FLEX. THE IS A RECALL ON FORD FLEX 2011-2013 BUT FORD KEEPS TELLING US IT IS NOT UNDER WARRANTY!!! WE HAD THIS REPLACED AND IT WENT OUT AGAIN 4 MONTHS LATER. THIS IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED BY FORD.

THERE ARE POWER STEERING RECALLS FOR 2011-2013 FORD FLEX VEHICLES. I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING MY 2011 FORD FLEX. IT HAS OCCURRED 3 TIMES NOW, AND HAS RESULTED IN HAVING TO DRIVE THE VEHICLE WITHOUT POWER STEERING 1 TIME. CURRENTLY MY FORD FLEX IS NOT BEING SHOWN AS BEING INCLUDED IN RECALL 15V340000. IT IS EQUIPPED WITH THE ELECTRONIC POWER STEERING - THE SAME TYPE OF STEERING SYSTEM THAT IS IN THE OTHER RECALLS. IT MIGHT BE WORTH LOOKING AT EXPANDING ON THAT RECALL TO INCLUDE ANY VEHICLES WITH THAT ELECTRONIC POWER STEERING SYSTEM AND THAT POWER STEERING RACK. FORD TECHNICIANS HAVE IDENTIFIED THE ISSUE I AM HAVING AS AN ISSUE WITH THE ELECTRONIC POWER STEERING SYSTEM. I WILL LIKELY HAVE TO PAY TO GET THIS FIXED MYSELF.

ON 09/18/19, I WAS DRIVING HOME WHEN I HEARD A KNOCKING SOUND - LIKE ROCKS KICKING UP UNDER MY CAR. I WAS DRIVING ABOUT 20-25 MPH ON A NEIGHBORHOOD STREET. I DECIDED TO SLOW DOWN AND THEN REALIZED THAT THE CAR WAS SLOWING DOWN FOR ME. I TRIED TO PULL OVER TO THE SIDE AND MY STEERING WAS LOCKED. I RECEIVED NO WARNING LIGHTS AND MY CAR TEMPERATURE REMAINED THE SAME - BETWEEN COLD AND HOT. AFTER GOING TO THE REPAIR SHOP, IT WAS DETERMINED THAT THE WATER PUMP OVERHEATED WHICH CAUSED THE COOLANT TO MIX WITH THE OIL. THE ENGINE WAS DAMAGED BEYOND REPAIR. I AM THANKFUL THAT I WAS IN MY NEIGHBORHOOD WHEN THIS HAPPENED AND NOT A FREEWAY. THE CAR HAS 94,000 MILES ON IT AND I AM THE ORIGINAL OWNER.

WATER PUMP FAILURE LED TO TOTAL ENGINE LOSS. REPORTED ON MULTIPLE FORD VEHICLES

AS I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, A WARNING BELL SOUNDED AND ELECTRONIC MESSAGE APPEARED INDICATING AN ELECTRONIC POWER STEERING ASSIST FAILURE. I WAS ABLE TO SLOW DOWN AND TURN OFF THE ROAD, BUT NO POWER STEERING WAS AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING, THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE STEERING WHEEL FAILED TO FUNCTION PROPERLY FOR THE ENTIRE RIDE. THE VEHICLE WAS TAKEN TO WILLOW BROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 60527, (630) 986-5000) WHERE IT WAS DIAGNOSED THAT A NEW STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000.

I HAVE BEEN GETTING AN INTERMITTENT MESSAGE SAYING "POWER STEERING ASSIST FAULT." WHEN THIS HAPPENS, I HAVE NO POWER STEERING. I HAVE GOTTEN THE MESSAGE WHEN I START THE VEHICLE UP AND THE MESSAGE GENERALLY GOES OFF WITHIN 30 SECONDS OR SO. THE MOST RECENT TIME, HOWEVER, IT LASTED ABOUT 10-15 MINS. I HAVE GOTTEN THIS MESSAGE 6-10 TIMES. TO DATE, I HAVE NOT HAD THIS ISSUE HAPPEN WHEN THE VEHICLE IS IN MOTION. THERE WAS A RECALL IN 2015 FOR THIS ISSUE BUT MY VIN DOES NOT APPEAR TO FALL WITHIN THE VEHICLES THAT WERE RECALLED.

MY POWER STEERING FAILED AND I WENT ONTO SIDEWALK, BARELY MISSING MY NEIGHBOR.FORD SAYS MY VEHICLE IS NOT IN THE RECALL.

WHILE DRIVING MY POWER STEERING LOSES POWER. TOOK IT TO MECHANIC WHO TOLD ME IT HAD TO DO WITH ELECTRIC POWER STEERING. I LOOKED IT UP AND MY CAR ISNT COVERED IN THE RECALL. FIRST AND LAST FORD I WILL EVER OWN!!!! THERE IS A REASON THEY SAY FOUND ON ROAD DEAD!!!

I LOST STEERING ON HIGHWAY AND BARELY ESCAPED FROM A FATAL ACCIDENT. NO CODE IS APPEARING ON THE CAR. I CAN HARDLY TURN THE WHEEL.

MY 2011 FORD FLEX 3.5L ENGINE HAS HAD CADASTROFIC FAILED DUE TO PREMATURE FAILURE OF THE INTERNAL CHAIN DRIVEN WATERPUMP. THE O-RINGS ON THE WATERPUMP FAILED THERE BY ALLOWING OIL INTO THE COOLANT AND CAUSING THE PREPELLERS ON THE WATERPUMP TO BREAK OFF AND BLOCK THE WATER PASSAGES IN THE ENGINE WITH THE OIL AND PROPELLER PARTS. ALSO, ALLOWING COOLANT INTO THE OIL. THROUGH MY RESEARCH, I HAVE COME ACROSS MANY FLEX OWNERS AS WELL AS OTHE FORD OWNER THAT HAVE THE SAME 3.5L ENGINE WITHE THE INTERNAL CHAIN DRIVEN WATERPUMP HAVE HAD THE SAME OR GERRY SIMULAR ISSUES AND MANY HAVE HAD TO SPEND THOUSANDS FOR A NEW ENGINE. FORD NEEDS TO RECALL THIS DESIGN FLAWED ENGINE AND WATERPUMP.

WHILE DRIVING UP A HIGHWAY ON-RAMP ACCELERATING TO HIGHWAY SPEED, I EXPERIENCED A SUDDEN LOSS OF POWER STEERING CAUSING MOMENTARY LOSS OF CONTROL. THE POWER STEERING NOW COMES AND GOES AT RANDOM AND IS A SERIOUS SAFETY ISSUE MAKING THE VEHICLE INOPERABLE.

DRIVING THE VEHICLE THE ELECTRONIC POWER STEERING FAILED WHILE DRIVING STRAIGHT.. I WAS DRIVING APPROXIMATELY 55 MPH. A SERVICE POWER STEERING AND SERVICE ADVANC TRAC SYSTEM CODE APPEARED ON THE DASHBOARD. THE VEHICLE IS EXTREMELY HARD TO STEER. I BELIEVE THE ELECTRONIC POWER STEERING SYSTEM FAILED IN THE VEHICLE.

VEHICLE STALLED WHILE DRIVING. LIGHTS STAYED ON AS DID THE AC, BUT ENGINE SHUT OFF.

STARTED CAR POWER STEERING DEFAULT SIGN LIT UP ON DASH AND THERE WAS WAS NO POWER STEERING. FORTUNATELY I WAS AROUND THE CORNER FROM MY HOME AND WAS ABLE TO GET IT HOME.

DRIVING DOWN THE EXPRESSWAY HAD AN ENGINE SHUT DOWN WITH NO CODES OR PREVIOUS SYMPTOMS. TURNS OUT IT WAS A COMPLETE MAF SENSOR FAILURE. NO ROUGH PERFORMANCE NO CHECK ENGINE LIGHT. NO WARNING JUST A COMPLETE SHUTDOWN. THIS WITH JUST 74,000 MILES

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE CRUISE CONTROL FUNCTION FAILED TO DISENGAGE WHILE DRIVING AT ANY RATE OF SPEED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE COMPUTER FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING, THE VEHICLE SUDDENLY SWITCHED INTO 'LIMP MODE' AND THE SPEED WOULD NOT EXCEED 20 MPH. THE VEHICLE WAS TOWED TO STAR FORD (1101 S. VANN BLVD, GLEN DALE, CA) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. THE VIN WAS INVALID.

POWER STEERING STOPPED WORKING WHILE OPERATING THE VEHICLE. VERY DIFFICULT TO TURN THE WHEEL AND UNSAFE TO DRIVE. DEALER CONFIRMED THE SAME EXACT TROUBLE CODES, SYMPTOMS, AND ISSUE AS THE EXISTING RECALL. MY FLEX IS THE SAME MODEL (ECOBOOST) AND MANUFACTURED AT THE SAME LOCATION AS THE RECALL. MY VIN IS NOT COVERED BY THE RECALL, HOWEVER, AS IT WAS MANUFACTURED A COUPLE OF MONTHS AFTER THE RECALL DATE. THIS EXPENSIVE REPAIR FOR A DEFECTIVE PART SHOULD BE COVERED UNDER THE RECALL AND FOLKS SHOULD BE NOTIFIED AND GET THEIR UNSAFE CARS FIXED BEFORE THIS PROBLEM HAPPENS TO THEM. MY FLEX HAD UNDER 60,000 MILES AT THE TIME AND HAS ALWAYS BEEN WELL MAINTAINED AT THE DEALER. LOCAL DEALER WHERE CAR HAS BEEN SERVICED SINCE NEW, REGIONAL FORD REPRESENTATIVE, AND FORD CORPORATE IN DETROIT HAVE ALL NOT BEEN HELPFUL. FORD IN DETROIT REQUIRED THAT I GO THROUGH THE TROUBLE OF MAILING WRITTEN INFORMATION, FOLLOWING UP REPEATEDLY WITH SUPERVISORS, AND THEN DECLINED TO DO ANYTHING. THE REGIONAL FORD FOLKS ALSO ASKED THE LOCAL DEALER TO PROVIDE SIGNIFICANT DETAILS REGARDING THE FAULTY PART AND THEN ALSO DID NOTHING TO HELP COVER THE COST. THIS RECALL NEEDS TO BE EXTENDED. FORD HAS DEMONSTRATED THAT EVEN WHEN FACED WITH OVERWHELMING EVIDENCE, THEY ARE NOT WILLING TO DO THE RIGHT THING. THIS ISSUE PUT MY FAMILY AT SIGNIFICANT SAFETY RISK AND COST ME THOUSANDS OF DOLLARS TO REPAIR. NHTSA, PLEASE TAKE NOTICE OF THIS.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY TIGHT WHILE DRIVING AND THE ELECTRIC POWER STEERING WARNING INDICATOR FLASHED AFTER THE FAILURE OCCURRED. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. AN INDEPENDENT MECHANIC LOCATED DIAGNOSTIC TROUBLE CODES FOR THE STEERING AND RECOMMENDED TAKING THE VEHICLE TO A DEALER. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), ALTHOUGH THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

WATER PUMP, ENGINE. ALL OF A SUDDEN OUT OF THE BLUE WITH NO INDICATIONS, WARNING, LEAKS, STALLS, ROUGH DRIVING, NO STARTS, LIGHTS OR SMELLS; SENT TO START CAR AND IT WAS MAKING A METAL GRINDING/RATTLING SOUND AND WOULD NOT START. I HAD IT TOWED OVER TO THE FORD DEALER AND 2 DAYS LATER THEY LOOKED AT IT. THEY STATED THE WATER PUMP CATASTROPHICALLY FAILED, LEAKED INTO THE OIL PAN, OVERFILLED THE OIL PAN AND CAUSE COOLANT/WATER TO BE CIRCULATED THROUGH ENGINE CAUSING NO COMPRESSION AND SEIZING THE ENGINE. THE DEALERSHIP SAID IT WOULD HAVE HAPPENED PRETTY QUICK. I AM NOW IN NEED OF A NEW ENGINE BECAUSE OF THE WATER PUMP DESIGN FLAW OF FORDS WATER PUMP EMPTYING INTO THE OIL PAN. FORD CUSTOMER SERVICE SAYS THERE IS NO RECALL OR COMPLAINTS IN THE NHTSA DATABASE SO IT IS NOT A PROBLEM. BUT I HAVE GONE ONLINE AND SEEN THIS EXACT COMPLAINT FROM PEOPLE IN MANY FORUMS, ON MULTIPLE MODELS. THIS CATASTROPHIC WATER PUMP FAILURE AND DESIGN FLAW HAS BEEN GOING ON FOR 11 YEARS AND FORD REFUSES TO DO ANYTHING ABOUT OR TO HELP THE CUSTOMER. THIS IS NOT GETTING REPORTED CORRECTLY OR IN THE RIGHT PLACE OR SIMPLY SERVICE CENTERS DONT REPORT TO THIS DATABASE THEREFORE FORD CLOSES THIER EYES TO PROBLEMS. I AM JUST GLAD THIS DID NOT HAPPEN TO MY WIFE ON HER TRIP TO MICHIGAN AT NIGHT ON THE WEEKEND WITH KIDS IN THE CAR. IT MUST BE AN ISSUE IF I CAN FIND CLASS ACTION LAWSUITS ON THEI EXACT ISSUE. HOLD FORD RESPONSIBLE, THEY ARE GOING TO KILL SOMEONE OR THEIR FAMILIES.

MY CURRENT PROBLEM AND HAS BEEN FOR THE LAST TWO YEARS IS THE STEERING. AS OF AROUND TWO YEARS AGO I HAVE ON MULTIPLE OCCASIONS THE POWER STEERING LOSING THE POWER AND RESULTING IN A VERY HARD TO CONTROL STEERING WHEEL WHILE DRIVING AND VERY DANGEROUS. THIS HAS HAPPENED ROUGHLY 6 TIMES IN TWO YEARS. THE PROBLEM WOULD USUALLY CORRECT WITHIN AROUND FIVE SECONDS OR SO. I HAVE FOUND THERE ARE MANY ISSUES ON THE INTERNET WITH THIS FORD PROBLEM THERE IS A RECALL ON THIS ISSUE BUT MY VEHICLE COMES WITHIN A MONTH OF THE RECALL SO NO HELP FROM THE DEALER. THEY WANT AROUND 3000-3500 FOR REPLACEMENT. WORD IS THEY HAVE DOUBLED THE COST OF THE PART TO MAKE UP FOR THE RECALL MONEY THEY ARE OUT. THIS IS VERY SERIOUS AND FORD NEEDS TO HANDLE THIS ISSUE. I AM TOLD THE STEERING IS ELECTRICAL. MY SECOND ISSUE IS AND HAS BEEN GOING ON FOR AROUND TWO YEARS ALSO. THE LIGHTS WILL GO OUT EACH AT DIFFERENT TIMES. IF I REACH DOWN AND TURN THE SWITCH OFF AND ON AGAIN THEY WILL COME BACK ON AND CORRECT, BUT WILL GO OUT AGAIN. ONE MIGHT GO OUT AND THEN ONE STAY ON. A DANGEROUS SITUATION OCCURS WHEN THEY BOTH FAIL. TURNING THE SWITCH ON AND OFF ALWAYS TURNS THEM ON. PROBLEM HAS BEEN HAPPENING FOR TWO YEARS. NEITHER ARE NOT FIXED AT THE MOMENT.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE THE VEHICLE WAS AT A STOP, THE ENGINE IDLED ROUGHLY AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT AN OIL CHANGE WAS REQUIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUED. ON ANOTHER OCCASION, THE ENGINE SPUTTERED VIOLENTLY, CAUSING THE CONTACT A DELAYED RETURN HOME. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC WHO STATED THAT THEY FOUND COOLANT IN THE OIL AND THE ENGINE HAD A BLOWN HEAD GASKET. THE INDEPENDENT MECHANIC RECOMMENDED A NEW ENGINE. THE VEHICLE WAS THEN TOWED TO A DEALER (PLANET FORD, 20403 INTERSTATE 45 N, SPRING, TX 77388, (888) 471-0592) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND CONFIRMED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.

OUR 2011 FORD FLEX HAS EXPERIENCED A STEERING COLUMN FAILURE. THE VEHICLE SUDDENLY LOST STEERING, NOT POWER. BUT STEERING IS IMPOSSIBLE. AFTER FORCING IT BACK AND FORTH WE WERE ABLE TO GET IT TO GO AGAIN. THE DEALER DIAGNOSED IT AS THE STEERING SHAFT BINDING UP. I SEE THERE ARE MANY COMPLAINTS ABOUT THE STEERING IN THIS VEHICLE. NO RECALL IS CURRENTLY ISSUED FOR THIS VIN

TL* THE CONTACT OWNS A 2011 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO H426 TIRES, SIZE: 255/45R20. WHILE DRIVING 65 MPH, THE CONTACT HEARD A HUMMING NOISE COMING FROM THE FRONT DRIVER AND PASSENGER TIRES. THE CONTACT NOTICED THAT BOTH TIRES BEGAN TO SHRED. THE CONTACT STATED THAT BOTH TIRES WERE REPLACED BY FORD, BUT THE FAILURE RECURRED. TIDELANDS FORD LINCOLN (9387 OCEAN HIGHWAY, PAWLEYS ISLAND, SOUTH CAROLINA 29585, (843) 237-3673) WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TIRE MANUFACTURER (HANKOOK) WAS MADE AWARE OF THE RECURRING FAILURE AND STATED THAT THE FAILURE WAS COSMETIC. THE TIRES WERE NOT REPLACED UPON THE SECOND OCCURRENCE. THE TIRES WERE ORIGINAL EQUIPMENT PRIOR TO THE REPLACEMENTS. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO USE EXTRA EFFORT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO KRIEGER FORD, INC. (1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAULI FORD (2380 OLD U.S. 27, ST. JOHNS, MI 48879, (989) 224-6711) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 127,300. *TT

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CHECK POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE RECALL REMEDY. THE VEHICLE WAS TAKEN TO SANTA MARGARITA FORD (30031 SANTA MARGARITA PKWY, RANCHO SANTA MARGARITA, CA). THE DEALER STATED THAT THE PART WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND CASE NUMBER: 13791060 WAS PROVIDED. THE FAILURE MILEAGE WAS 103,125.

POWER STEERING FAILURE MESSAGE APPEARED IN MESSAGE CENTER WHILE DRIVING ON A CITY STREET, POWER STEERING IMMEDIATELY FAILED. THIS MADE STEERING NEARLY IMPOSSIBLE. MADE IT TO A PARKING LOT, WAITED A FEW MINUTES AND STARTED THE VEHICLE. THE MESSAGE WAS GONE AND CAR OPERATED AS NORMAL. I CALLED THE LOCAL FORD DEALERSHIP AND TOLD THEM ABOUT THE ISSUE. THEIR REPLY WAS THAT IF IT DID IT AGAIN TO BRING IT IN, THEY COULD NOT DO ANYTHING IF IT WAS DRIVING NORMALLY. ARE WE TO CONTINUE DRIVING THE VEHICLE WITH NO DIAGNOSIS OF THE PROBLEM BY FORD? THIS SEEMS LIKE VERY DANGEROUS ADVICE FROM THE FORD DEALERSHIP.

DEFECTIVE EXHAUST MANIFOLD. THE EXHAUST MANIFOLDS ARE MADE WITH TWO TYPES OF METALS STAINLESS STEEL OUTSIDE AND CAST IRON INSIDE. WELL MY TURBO WENT OUT ON MY CAR AND THE VEHICLE WAS TAKIN TO VILLA FORD IN ORANGE CALIFORNIA AND THEY REPLACED THE TURBOS. TWO DAYS LATER I LOOSE BOOST AGAIN AND THE TURBOS EXPLODED CHUNKS OF METTLE LIKE THE FIRST THEY SAID THEY CHECKED TO MAKE SURE NO METAL MADE IT TO INTAKE AND DID COMPRESSION TEST AND ALL WAS GOOD. WELL I LOOSE BOOST AGAIN AND IT WAS METAL IN TURBO AND RUPTURED BOOT AT TURBO IT TURNS OUT THE EXHAUST MANIFOLD WAS BREAKING OFF CHUNKS INTO MY INTAKE SYSTEM. I TAKE IT TO THEM AGAIN AND THEY REPLACE THE EXHAUST MANIFOLD AND I TELL THEM TO SMOG IT BECAUSE TAGS ARE DUE. THEY HAD MY CAR OVER 120 DAYS AND SAID THEY CAN'T SMOG IT YET BECAUSE CODES ARE MISSING TO DRIVE IT AND PUT SOME MILES ON IT AND I DO SO JUST TO FIND THAT IT WON'T PASS SMOG SO NOW FORD WILL NOT TAKE RESPONSIBILITY FOR ANY OF THE DAMAGES MORE REIMBURSEMENT FOR THE THOUSANDS WE PAID TO CORRECT THE MATTER. IN CLOSED ARE PICS OF THE EXHAUST MANIFOLD AND THE CHUNKS ARE BLOCKING #1  CYLINDER FROM EXHAUST TO EXIT SO NOW I HAVE COMPRESSION LOSS IN CYLINDER 1&3 AND THEY TELL ME I NEED A NEW MOTOR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THERE WAS UNEVEN TIRE TREAD WEAR TO THE TIRES. THE CONTACT STATED THAT THE SET OF TIRES WERE REPLACED TWICE. THE CONTACT STATED THAT THE FAILURE WAS DUE TO A MECHANICAL DESIGN OF THE VEHICLE'S SUSPENSION SYSTEM, WHICH CAUSED THE UNEVEN WEAR OF THE TIRES. THE CONTACT STATED THAT THE SUSPENSION SYSTEM WAS POORLY DESIGNED THAT IT WAS IMPOSSIBLE FOR THE TIRES TO REMAIN BALANCED OR ALIGNED. THE VEHICLE WAS TAKEN TO TOM HOLZER FORD DEALER LOCATED AT: 39300 W 10 MILE RD, FARMINGTON HILLS, MI 48335, (248) 474-1234, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO FIND A FAULT OR EVEN A FAILURE WITH THE DESIGN OF THE VEHICLE THAT WOULD HAVE CAUSED THE UNEVEN WEAR WITH THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 73,500.

I LOST STEERING, THE CAR IS 65K. I CANT TURN THE WHEEL EASILY WHICH IS REALLY DANGEROUS.

CAR HAS METICULOUS SERVICE RECORD, I HAD 86K MILES ON CAR. THE CAR WOULD NOT START TOWED TO DEALERSHIP. THE CERAMIC WATER PUMP EXPLODED, CAUSING COOLENT TO MIX WITH OIL. NOW I NEED NEW ENGINE $8,000. I HAVE USED SAME DEALERSHIP FOR CAR MAINTENANCE FOR LAST 7 YEARS.

PTU FAILURE - I HAVE HAD MY FLEX SINCE 2012. I HAVE NEVER HAD AN ISSUE WITH ANYTHING IN THAT VEHICLE. I AM IN THE MILITARY, AND I TRAVEL A LOT. I HAVE THAT OIL CHANGED AND TIRES ROTATED RELIGIOUSLY. FLUIDS ARE ALWAYS TOPPED OFF. I JUST TURNED OVER 120,000 MILES ON MY 2011 FLEX, 85 PERCENT OF THOSE MILES WERE HIGHWAY. MY FLEX STARTED HESITATING, OCCASIONALLY. AN OCCASIONAL JERK INTO GEAR. THEN STARTED MAKING METAL-GRINDING NOISES, THEN SPUTTERING. THIS HAPPENED OVER A 3 MONTH PERIOD. I FIND OUT MY PTU IS SHOT, OF COURSE I AM OVER THE MILEAGE FOR THE WARRANTY - SHOCKER. SO I HAVE TO PUT OUT 1888.00 TO REPAIR THIS. I STARTED DOING SOME RESEARCH ON FORD, AND FLEXES AND WAS SHOCKED TO SEE THAT THE TRANSMISSION REPAIR FACILITY WAS VERY AWARE OF THIS COMMON ISSUE, IN THEIR EDGE, FLEX AND OTHER FULL WHEEL OR ALL WHEEL DRIVE VEHICLES. AND STILL NO RECALL.

WE ARE SEEING ALOT IN THE NEW MEDIA ABOUT FORD EXPLORERS AND EXHAUST ISSUES. ABOUT A YEAR AGO WE EXPERIENCED SIMILAR ISSUES WITH OUR FLEX. MY HUSBAND HAS A 30-35 MINUTE HIGHWAY COMMUTE TO WORK, WAS ARRIVING AT WORK AND COMING HOME FEELING ILL TO THE POINT WHERE HE WOULD NEED TO SIT OR LAY DOWN, IT WOULD EVENTUALLY PASS. WE NOTICED A STRONG ROTTEN EGG SMELL IN THE VEHICLE. FORD DEALER HAD THE CAR FOR 2 WEEKS, WAS ABLE TO DUPLICATE THE ODOR - RELATED TO RUNNING A/C AT HIGHWAY SPEED - UNABLE TO FIGURE OUT WHAT WAS CAUSING IT. AFTER DOING SOME RESEARCH - WE LEARNED THE ROTTEN EGG ODOR WAS SULPHIDE BASED - LIKELY HYDROGEN SULFIDE. SIMILAR SYMPTOMS AS CARBON MONOXIDE, BUT CARBON MONOXIDE IS ODORLESS. ALSO HYDROGEN SULFIDE, AS EXPOSURE CONTINUES, NUMBS THE SMELL SENSE SO THAT ONE THINKS THE ODOR IS GONE, WHILE TOXICITY LEVELS ARE INCREASING. THIS IS EXACTLY WHAT HAPPENED IN OUR CASE. THIS CAR WAS TOXIC, IT WAS LITERALLY MAKING MY HUSBAND SICK, AND WE DID NOT FEEL IT WAS SAFE TO DRIVE. THE VEHICLE WAS TRADED IN TO BELMONT FORD (NC) - THEY WERE COMPLETELY AWARE OF EVERYTHING IN THIS STATEMENT. THE FLEX WAS BUILT ON THE SAME PLATFORM AS THE EXPLORER IN 2011.

TIMING CHAIN RATTLE UPON STARTUP IS GETTING WORSE. SAME ISSUE WITH F150 ECOBOOST MOTORS WAS COVERED UNDER RECALL BUT NOTHING FOR FORD FLEX. THE TIMING CHAIN BREAKING CAN CAUSE AN ENGINE LOCKUP AND CREATE A DANGEROUS ACCIDENT.

TAMARA RECALL

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN EPS FAILURE. THE STEERING WHEEL SEIZED AFTER STARTING THE VEHICLE AND IT WAS EXTREMELY DIFFICULT TO STEER EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY MANUFACTURER RECALLS TO PROVIDE A SOLUTION FOR THE EPS FAILURE. THE DEALER (CITRUS MOTORS FORD, 1375 S WOODRUFF WAY, ONTARIO, CA 91761, (855) 902-9523) INDICATED THAT IT MAY TAKE UP TO THREE DAYS TO DIAGNOSE THE FAILURE AND THAT FURTHER TESTING MAY BE REQUIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

MY 2011 FORD FLEX 3.5 L V6 HAS RECENTLY BEEN HAVING PROBLEMS WITH THE STEERING. IF I AM GOING UNDER 40 MILES AN HOUR IT IS NEARLY IMPOSSIBLE FOR ME TO TURN MY WHEEL ANY DIRECTION. I CAN BARELY TURN ANY CORNERS WITHOUT ENDING UP IN THE OTHER LANE BEFORE BEING ABLE TO CORRECT MY PATH. THIS IS A DANGEROUS SITUATION FOR ME AS I HAVE ONLY OWNED THIS VEHICLE A YEAR AND IT IS MY ONLY VEHICLE. I HAVE 3 CHILDREN WHOSE SAFETY I WORRY ABOUT, NOT TO MENTION OTHER DRIVERS ON THE ROAD. I HAVE BEEN RESEARCHING THIS AND HAVE NOTICED THERE WAS A RECALL ON THE ECOBOOSTS. WHY IS THERE NOT ONE ON THE V6? THIS HAS BEEN GOING ON CONSISTENTLY FOR A MONTH NOW. I NEED THIS CORRECTED!!!

IN ABILITY TO TURN CAR EASILY. ORIGINALLY STARTED WHEN CAR WAS NOT IN MOTION OR SLOWLY MOVING. NOW IT OCCURS WHEN DRIVING ALMOST IMPOSSIBLE TO EVEN CHANGE LANES. WE KNOW THERE IS A RECAL WITH THIS MAKE MODEL AND YEAR BUT MY VIN IS NOT INCLUDED. WHAT CAN WE DO?

MY 2011 FORD FLEX IS BACK AT THE DEALERSHIP AFTER THREE TURBOS BEING REPLACED ON IT'S 3.5 LITER ECOBOOST ENGINE. OUR VEHICLE WAS AT THE DELERAHIP FOR A MONTH AND WE JUST GOT IT BACK ON THURSDAY. ON SATURDAY I WAS ON THE HIGHWAY WHEN IT BEGAN SHUTTERING AND JUST DIED. I WAS LEFT POWERLESS IN THE LEFT LANE OF A FOUR LANE HIGHWAY AND HAD TO MANUVER ACROSS THREE LANES TO GET TO THE SHOULDER WITH THREE CHILDREN ON BOARD. VEHICLE WOULD NOT RESTART AND WHILE TURNING THE KEY WHITE SMOKE BILLOWING FROM UNDER THE HOOD. VERY STRONG SMELL OF ELECTRICAL BURNING. I THOUGHT IT WA GOING TO CATCH ON FIRE AND HAD THE CHILDREN GET OUT OF THE VEHICLE ON THE SIDE OF A VERY BUSY HIGHWAY. THIS IS THE THIRD TIME AT THE DEALERSHIP FOR THIS CAR WITH ENGINE PROBLEMS. PLEASE ADVISE ON WHAT COURSE OF ACTION I NEED TO TAKE SO THIS DEFECTIVE ENGINE DOES NOT CAUSE DEATH OR INJURY.

SHUTTERED AT HIGHWAY SPEED. BOTH TURBOCHARGERS ON THE ECOBOOST ENGINE ARE DESTROYED AT 62,000 MILES. METAL SHAVINGS IN THE OIL FILTER CLOGGED OIL LINES. MOST LIKELY ENGINE DESTROYED. *TR

10/15 EAPS FAILURE CAN'T STEER CAR NO FIX SEVERAL REPEAT PROBLEMS 4/15 COLD AIR WHEN USING HEATER ON PASSENGER SIDE FIXED BUT SINCE THEN WATER ON PASSENGER SIDE WHEN USING AIR CONDITIONING SEVERAL SERVICE CALLS NO FIX 4/15 OILK LEAK FOR AWD SYSTEM SEVERAL TRIES THEN SERVICE FINALLYT REPLACED COMPLETE AWD UNIT

I HAVE FULL DOCUMENTATION FROM FORD TO BACK UP MY STORY: LAST YEAR THE CAR BEGAN STALLING INTERMITTENTLY. IN BUFFALO, NY (WE LIVE IN THE CHICAGO AREA). THE STALLING GOT SO BAD THAT SHE WAS WORRIED ABOUT DRIVING BACK HOME 10-HOURS+. SHE WENT INTO THE LOCAL DEALER THERE AND HAD THE CAR PLUGGED INTO THE COMPUTER...WHICH DETECTED NO FAULTS. SHE MADE SURE TO DESCRIBE THE PROBLEM FULLY AND IT IS DOCUMENTED ON THE RECEIPT. THE CAR HAS CONTINUED TO HAVE THIS PROBLEM. I READ THAT THE FORD DEALER CAN INSTALL A "BLACK BOX" WITH A BUTTON THAT ONE CAN PUSH WHEN AN INTERMITTENT PROBLEM HAPPENS. WE DID THIS AND WE GOT THREE GOOD PUSHES OF THE BUTTON WHEN IT SUBSEQUENTLY STALLED AND THE DEALER DOWNLOADED THE INFO AND FOUND THAT THE THROTTLE BODY IS FAULTY....OF COURSE THE CAR (WE HAD EXTENDED SERVICE PLAN) IS NOW OUT OF WARRANTY FOR ABOUT 1.7K MILES (NOT TIME). NOTE THAT THE CAR FAILED TO TRIGGER THE CHECK ENGINE LIGHT...IT WAS ONLY AT MY INSISTENCE THAT THEY PUT IN A "BLACK BOX" THAT ANY PROBLEM WAS FOUND. THE FORD CUSTOMER CARE PERSON ON THE PHONE KEEPS TELLING ME THAT "THE CURRENT PROBLEM" OCCURRED AFTER THE CAR WAS OUT OF WARRANTY. BUT OUR DOCUMENTED MAINTENANCE HISTORY PROVES THAT THIS IS A PROBLEM DATING FROM LAST YEAR. THIS IS A YEAR-OLD PROBLEM THAT THE DEALER WAS ONLY JUST ABLE TO DIAGNOSE...AND THEN ONLY BECAUSE I LEARNED ABOUT THE "BLACK BOX" THAT WAS AVAILABLE. THE BOTTOM LINE IS THAT THE DEALERSHIP FAILED TO FIND THE PROBLEM LAST YEAR, AND BECAUSE THEY FAILED TO FIND THE PROBLEM WE ARE NOW ON THE HOOK FOR THE REPAIR. I HAVE COPIES OF THE RECEIPT FROM LAST YEAR. OH, AND TO ADD INSULT TO INJURY MY WIFE HAD TO PAY FORD $108.70 FOR THEM TO PLUG THE CAR IN LAST YEAR... THE CAR NEVER HAD A CHECK ENGINE LIGHT OR DISPLAYED FAULT CODES WHEN PLUGGED INTO THE COMPUTER NORMALLY. IT WOULD HAVE BEEN NICE IF THE BLACK BOX WAS SUGGESTED AS A DIAGNOSTIC OPTION HOWEVER. *TR

OUR CAR WAS RECALLED FOR A POWER STEERING FAILURE WHILE DRIVING ON THE HIGHWAY AND LUCKILY I WAS DRIVING BECAUSE IT WAS VERY HARD TO STEER. FORD REPAIRED THE STEERING PROBLEM. THE CAR THEN EXPERIENCED THE SAME PROBLEM 8 MONTHS LATER AND FORD IS REFUSING TO COVER THE REPAIR. THEY CLAIM THAT WE ARE PAST THE 1 YR / 12K MILE WARRANTY BUT WE HAD BROUGHT THE CAR INTO THE DEALER SEVERAL MONTHS EARLIER AND THE CLAIMED THEY COULD NOT FIND THE FAULT. THE CAR'S POWER STEERING FAILED AGAIN WHILE MY WIFE WAS DRIVING ON THE HIGHWAY NEARLY CAUSING AN ACCIDENT. AFTER THE FAILURE THE CAR WAS 200 MILE OVER THE WARRANTY. FORD NOW CLAIMS THAT WE ARE RESPONSIBLE FOR THE ENTIRE COST OF REPAIR. CLEARLY THE REPLACEMENT PART THEY USED WAS DEFECTIVE.

WE WERE DRIVING AROUND 25MPH AND SUDDENLY EVERYTHING WAS UNRESPONSIVE. WHEEL COULDN'T BE CONTROLLED AND BRAKES HAD NO EFFECT. WE SPUN OUT OF CONTROL UNTIL 2 PARKED CARS STOPPED US.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING 30 MPH, THE WATER PUMP FAILED AND CAUSED THE TIMING BELT TO FRACTURE. THE FAILURE CAUSED THE PISTONS IN THE ENGINE TO BEND THE ENGINE VALVE. THE VEHICLE STALLED AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 79,000.

IT HAS HAPPENED SINCE 2012 SEPT, WHEN I BOUGHT IT AT 4000KM. I WAS ABOUT TO START FROM A TRAFFIC LIGHT. I LET GO MY BRAKE AND 'SLIGHTLY' ONTO GAS. "NOTHING AT ALL HAPPENED." I PUSH A BIT HARDER AND IT CRANK INTO ANOTHER GEAR AS I FELT LIKE 'GALLOPING'. I BROUGHT IT TO THE BODY SHOP I KNEW (8 PM) AND WAS TOLD TO GO TO DEALERS FOR TRANSMITTION CHECK UP. DID SO, IN 3 DAYS - 'NO CODE' NO PROBLEM. IT HAPPENED IN NOVEMBER 2012; TRYING TO CATCH UP WITH TRAFFIC ON 401 HIGHWAY - MARCH 2013, MOVING SLOWLY IN SCITY STREET - JUNE AND OCT 2013; FROM STOP - APRIL 2014, JUNE 2015 AND ABOUT TO STOP BEFORE TRAFFICE LIGHT - MAY 2016. I BROUGHT IT INTO 2 DIFFERENT DELEARS, 3 PRIVATE BODYSHOPS. DEALERS FOUND NOTHING - 'NO CODE'; PRIVATE BODY SHOP - WATER/ AIR TRAPPED IN GAS/ FUEL LINE; BAD TRANSMISSION ETC. CONTACTED FORD CUSTOMER SEVICES - TOLD TO CONTACT LOCAL DELEARS, RECORD ON FILE. NO SOLUTION STILL. THIS IS FORD!!!! ONCE GET THE CHANCE - GO ANYTHING OTHER THAN FORD!!

MIDDLE ROW SEATING. SEAT IS DESIGNED TO FLIP FORWARD TO LET 3RD ROW PASSENGERS EXIT. HOWEVER, SEAT MALFUNCTIONS AND LOCKS IN THE FULL UPRIGHT POSITION THUS TRAPPING POTENTIAL 3RD ROW OCCUPANTS. WHEN TAKEN TO THE DEALER, THEIR "FIX" IS TO REPLACE THE ENTIRE ASSEMBLY AT OVER $800. NOTE THAT HEY STOCK THE PART SINCE, IN THE SERVICE WRITER'S WORDS "IT'S A VERY COMMON FAILURE". THIS SHOULD BE FIXED BY THE COMPANY AND NO CHARGE TO THE OWNERS SINCE THEY ARE OBVIOUSLY AWARE OF THE PROBLEM, IT IS A POTENTIALLY LIFE THREATENING SAFETY ISSUE, AND IT IS A DESIGN FLAW OF EQUIPMENT.

2ND ROW 60/40 SEAT WILL NOT UNLATCH TO LET DOWN SEAT ALLOWING ACCESS TO THIRD ROW (CAN'T GET IN OR OUT OF 3RD ROW IN CASE OF EMERGENCY).

POWER TAKE OFF ASSEMBLY FAILURE - AT ~59K MILES INTO MY 75K MILE EXTENDED WARRANTY I TOOK MY VEHICLE IN TO SERVICE BECAUSE OF AN OIL BURNING SMELL AFTER HIGHWAY DRIVING. ABOUT A MONTH OR SO LATER I RETURNED TO ADVISE OF THE SAME SMELL. THE SEAL WAS REMOVED AND REPLACED. SUBSEQUENT HIGHWAY TRAVEL YIELDED ADDITIONAL BURNING OIL ODORS THAT I'VE RETURNED TO THE DEALER FOR DIAGNOSIS BUT THE CAUSE WAS NOT IDENTIFIED UNTIL THE LAST VISIT ' ON 7/24/14 @ 58,195 MI. ON 10/9/14@ 59,472 MI. ON 04/22/15 @ 72,712 MI. ON 11/23/15 @84,974 MI. REFERENCES- HTTP://JONATHANLACKMAN.COM/BLOG/FORD-EDGE-PDU-PTO-TRANSFER-CASE-ISSUES-FLEX-500-MKX/ HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=375439&PAGE=13 HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/10914-PTU-LEAK-FAILURES/PAGE-11 AT 84,974 THE OBVIOUS FLUID LEAK WAS IDENTIFIED AS PTO FLUID AS A RESULT OF THE PTO OVERHEATING. NOW THAT MY EXTENDED WARRANTY HAS EXPIRED FORD REFUSES TO WARRANTY REPAIR COVERAGE EVEN THOUGH THE PROBLEM HAS PERSISTED SINCE BEFORE THE WARRANTY EXPIRED BUT NOT IDENTIFIED BY THE FORD MECHANICS. THERE ARE MULTIPLE INSTANCES OF FAILURE WITH THIS PART ON FORD AWD VEHICLE MY COMPLAINT IS THAT FORD IS AWARE OF THE FAILURE AND THE ISSUE WAS NOT ADDRESSED WITH MY VEHICLE BEFORE MY WARRANTY EXPIRED AND NOW I HAVE TO PAY $1600 FOR THE REPAIR WHEN SERVICING THE COMPLAINT COULD HAVE PREVENTE D THE FAILURE AND NEED FOR REPLACEMENT. FORD HAS NOT PROACTIVELY DONE ANYTHING TO PREVENT FAILURE AND HIGH OUT OF POCKET EXPENSES TO ME OR OTHER CUSTOMERS. THERE IS NO RECOMMENDED SERVICE OTHER THAN REPLACEMENT OF THE FAILED UNIT. THERE IS A PROBLEM WITH THE EARLIER UNITS AND FORD SHOULD RECOMMEND SERVICE INTERVALS TO AVOID FAILURE AND REPLACEMENT OF ALREADY FAILED UNITS AT THEIR EXPENSES SINCE THEY ADVISED OF NO SERVICE REQUIRED

AFTER SEVERAL VISITS TO THE DEALER, BEGINNING AT 52K IN APRIL 2014 COMPLAINING OF A BURNING OIL SMELL AFTER HIGHWAY DRIVING, THE DEALER DIAGNOSED THE PROBLEM TO BE A FAILED PTU/PTO AND NEEDING REPLACEMENT FOR $1800 AFTER I EXCEEDED 75K MILES. I ADVISED FORD THAT I RETURNED MY VEHICLE SEVERAL TIMES BEFORE MY 75K EXTENDED WARRANTY EXPIRED. THEY APPARENTLY NEVER CHECKED THE PTU. THE ARE SEVERAL REPORTS OF OF FAILED PTUS ON TARURUS'S, FLEXES, EDGES, MKT'S SHARING THIS SAME UNIT WHICH FORD SAYS IS ONLY REPLACED AND REQUIRES NO MAINTENANCE. GOOGLING PTU FAILURE RETURNS MULTIPLE POSTS AND RESPONSES. FORDFLEX.NET, FORDEDGEFORUM.COM WWW.BLUEOVALFORUMS.COM EXPLORERFORUM.COM THERE DESIGN AND REPAIRS SHOULD BE HONORED FOR CUSTOMERS IDENTIFYING SYMPTOMS OF THE PROBLEM WHILE UNDER WARRANTY AND SYSTEMS SHOULD BE INCORPORATED IN A MAINTENANCE SCHEDULE. MY CLAIM WITH FORD WAS REJECTED AND MY SERVICE VISIT DOCUMENTS WERE NOT CONSIDERED.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

KEY FOB AND ALARM - IN THE LAST 2 MONTHS MY KEYFOB HAS STARTED TO OPEN AND LOCK MY NEIGHBORS 2005 FORD FOCUS. SINCE THESE ARE SMALL CITY LOTS, THE CARS ARE ALWAYS PARKED WITHIN 50 FEET OF EACH OTHER AND CANNOT BE PARKED OUTSIDE OF FOB RANGE. THIS INCLUDES GARAGES AND STREET PARKING. THE DEALER HAS RESET THE KEYS BUT IT DIDN'T WORK. THEY ALSO STATED THERE IS NOTHING ELSE THAT CAN BE DONE OUTSIDE OF REPLACING THE CONTROLLER AND KEYS. COST WOULD BE $700 - $1000. THEY STATES WOULD HAS HAPPENED IS VURTUALLY IMPOSSIBLE BUT IT IS HAPPENING. MY NEIGHBOR STATES THEY CANNOT FIND THEY ALARM FOB, IT IS NOT BUILT INTO THEIR KEY. I HAVE NO WAY TO VERIFY THIS SO I CANNOT TEST TO SEE IF THEY CAN UNLOCK MY CAR. THE KEY FOB SECURITY SYSTEM HAS BEEN NULLIFIED BY THIS PROBLEM.

VEHICLE CONTINUES TO WEAR OUT BRAND NEW TIRES EVERY 5 TO 10K MILES. I HAVE KEPT UP ON ALIGNMENT, TIRE ROTATING AND TERMS THIS PROBLEM CONTINUE. I HAVE READ A GREAT DEAL OF OTHER COMPLAINTS. THE MANAGER OR EMPLOYEE AT THE TIRE DEALER SAYS THAT THIS IS A PROBLEM WITH FORD FLEX. HE SAYS THAT HE GETS QUITE A NUMBER OF THEM COMING IN WITH THIS ISSUE. THIS CAN BECOME A DANGEROUS PROBLEM

ON 2100 HRS 21 NOV 2015, MY DAUGHTER WAS INVOLVED IN A DEER STRIKE ACCIDENT ON HWY 36 VICINITY HAMILTON, MISSOURI. SHE WAS TRAVELING EAST ON THE HIGHWAY 36 AT 55-60 MPH WHEN A DEER RAN INTO THE PATH OF THE CAR. THE IMPACT WAS FROM CENTER LINE OF THE CAR TOWARDS THE DRIVERS SIDE. SHE APPLIED THE BRAKES UPON SEEING THE DEER BUT THE STRIKE AND APPLICATION OF BRAKES WERE PRETTY MUCH SIMULTANEOUS. SHE PULLED THE CAR OFF THE ROAD AND COULDN'T EXIT THE DRIVER'S DOOR BECAUSE THE FRONT FENDER OVERLAPPING THE DOOR DUE TO IMPACT. THE AIRBAG DID NOT DEPLOY, SHE WAS WEARING HER SEAT BELT WHICH PROBABLY SAVED HER FROM ANY MAJOR INJURIES. BASED UPON THE FRONTAL DAMAGE TO THE VEHICLE THE AIRBAG SHOULD HAVE DEPLOYED. AS YOU CAN SEE IN THE ATTACHED PHOTOS THE FRAME AND INTERNAL BUMPER ARE EXPOSED APPROXIMATELY A FOOT BEYOND THE BODY WHICH HAS BEEN CRUSHED BACK. IN MY OPINION IT APPEARS THAT THERE WAS ENOUGH FRONTAL FORCE WHICH SHOULD HAVE DEPLOYED THE AIRBAG. I THEREFORE FEEL THE AIRBAG WAS DEFECTIVE AND CREATED A SIGNIFICANT SAFETY ISSUE.

WHILE ACCELERATING FROM A STOP WITH THE ECOBOOST SYSTEM , THE CAR WILL ALMOST STALL, THEN SPEED UP WITH OUT YOUR FOOT ON THE PEDAL. IT BLOWS BLACK SMOKE AND THEN IT WILL BE FINE. THIS HAS HAPPENED ON AND OFF FOR THE PAST SEVERAL MONTHS, THE CAR HAD AN EXTENDED WARRANTY IN WHICH THIS SHOWED UP. WHILE THIS WAS GOING ON I HAVE HAD TO REPLACE THE POWER TRANSFER UNIT BECAUSE IT LOCKED UP, THEN THE CAR WOULD ONLY WORK IN FRONT WHEEL DRIVE, HAVE HAD NOTHING BUT TROUBLE SINCE THE CAR RADIATOR FAN SYSTEM BURNED UP AND THEY REPLACED. THEY HAVE RE-FLASHED MODULES AFTER THEY COULD NOT FIGURE OUT WHAT WAS HAPPENING, HOWEVER IT STILL DOES IT. I AM WORRIED AS THE CAR HAS SPEED UP TO 2000 RPM WHILE DRIVING AND STAYED THERE WITH OUT THE GAS PEDAL BEING PRESSED.

WHILE DRIVING ON DRY PAVEMENT THE REAR END SLIDES AS IF DRIVING IN RAIN OR SNOW.IT REALLY SWAYS WHILE BRAKING. KNOW INDICATOR LIGHT COMES ON TO SUGGEST SLIPPERY CONDITIONS. I HAD THIS SCARY PROBLEM CHECK OUT BY PROFESSIONAL MECHANICS. THEY FELT THE WOBBLY SENSATION WHEN DRIVING 40 MILES HR. THEY ONLY NOTED A COMBINATION OF MINOR CONDITIONS LIKE TIRE THREADS,OIL LEAK FROM A SHOCK AND A SMALL ROD THAT IS ATTACHED TO THE LEFT BACK TIRE THAT HAD A LITTLE MOVEMENT.. THESE ISSUES HOWEVER SHOULDN'T CAUSE THIS VERY DANGEROUS SLIPPERY EXPERIENCE ACCORDING TO THE MECHANICS.

I WAS ATTEMPTING TO CHANGE THE TIRE, WHILE JACKING UP THE CAR IT BECAME DIFFICULT. I STOPPED, AND LOWERD THE CAR. THEN EXAMINED THE JACK AND FOUND THAT THE THREADED NUT THAT THE UP AND DOWN ADJUSTING ROD THREADS THRU WAS CRACKED OPEN.THIS NUT LOOKS TO BE OF SOME TYPE OF POT METAL, UNLIKE THE REST OF JACK WICH IS STEEL. I TALKED TO FORD MOTOR CO AND THEY SAID THE MOST THEY MIGHT DO IS REPLACE THE JACK. THAT JACK IS AN ACCIDENT WAITING TO HAPPEN. I WANT A SAFE JACK .

I HAD JUST FINISHED VACUUMING THE INSIDE OF MY 2011 FORD FLEX. THE REAR AUTOMATIC LIFTGATE WAS UP AND I WAS LEANING INTO THE BACK OF THE FLEX REINSTALLING MY CARGO NET WHEN THE HYDRAULICS FAILED AND THE LIFTGATE CAME SLAMMING DOWN ON MY BACK. I SUSTAINED BRUISING AND MUSCLE INJURY. IF IT WAS MY ARM OR LEG IT MIGHT HAVE RESULTED IN AN AMPUTATION. IF IT WAS MY HEAD / NECK IT COULD HAVE RESULTED IN A FATALITY. IF IT WAS MY CHILD HE COULD HAVE BEEN PARALYZED. WHY ARE THERE NO SAFETY FEATURES THAT PREVENTS THE LIFTGATE FROM SLAMMING SHUT IF THE HYDRAULICS FAIL?

THE STEERING BECAME TIGHT AND DIFFICULT TO STEER THE VEHICLE. I BROUGHT IT TO THE SHOP AND AFTER INVESTIGATION THEY SAID THE ENTIRE STEERING SHAFT NEEDS TO BE REPLACED. FORD SAYS THE WHOLE STEERING COLUMN HAS TO BE DONE. FORD NEEDS TO EXPAND THE RECALL AS IT IS AFFECTING MORE MODELS.

UPON ACCELERATION, USUALLY FROM A COMPLETE STOP SUCH AS ACCELERATING FROM A STOP SIGN OR ON A GREEN LIGHT, IT FEELS AS THOUGH THE GEARS DO NO CATCH & THE CAR JERKS AND THE RPM'S RAISE BUT THE CAR STOPS ACCELERATING. WILL ALSO HAVE A "STUTTERING" OR "JERKING" WHILE AT A COMPLETE STOP WITH BREAK PEDAL BEING PRESSED DOWN. I HAVE TAKEN THIS ISSUE TO THE DEALERSHIP AS IT IS STILL UNDER EXTENDED WARRANTY AND HAVE BEEN TOLD THAT EVERYTHING CHECKED OUT NORMAL & THE MECHANIC AT THE DEALERSHIP WAS UNABLE TO GET THE VEHICLE TO HAVE SUCH DESCRIBED MALFUNCTIONS BECAUSE IT IS DOESN'T HAPPEN EVERY SINGLE TIME THE CAR IS DRIVEN. THE JERKING WHILE DRIVING ACTUALLY OCCURS ON A DAILY BASIS BUT IS SPORADIC & CAN JERK YOU FORWARD DUE TO THE SUDDEN LOSS OF ACCELERATION CAPABILITY, STARTLING AND PAINFUL BECAUSE THE SEATBELT MECHANISM HAS ENGAGED IN THE PAST.

I PURCHASED A 2011 FORD FLEX NEW. AT 24000 MILES MY TIRES WERE BAD AND NEEDED REPLACING. THE TIRES WERE DEFECTIVE. THE DEALER HAD ME PAY HALF PRICE. AT 48 K THE NEW TIRES ARE AGAIN BAD AND NEED REPLACING. MANY COMPLAINTS ONLINE OF FORD FLEX OWNERS WITH SUBSTANDARD TIRES. FORD MUST BE AWARE OF THIS WHEN 7 OUT 10 PEOPLE COME IN WITH THIS PROBLEM. OWNERS SHOULD BE GIVEN NEW TIRES OF A DIFFERENT MAKE AT FORDS EXPENSE. MY CAR WAS LOOKED AT BY A TIRE REPAIR SHOP TIRE KINGDOM WHO EXPLAINED THE TIRES FORD PROVIDES FOR THE FLEX ARE NOT INTENDED FOR A VEHICLE OF THAT MAKE AND WEIGHT GVW.

BF GOODRICH ADVANTAGE T/A TIRES SIZE 23560R17. I HAD WEAR ON TIRES AFTER 18000 MILES. REPLACED TIRES WITH ANOTHER SET. AFTER ONLY 23000 MILES I HAVE WEAR ON TIRES AND THEY NEED REPLACING. THIS TIRE IS SUPPOSED TO BE GOOD FOR OVER 36K MILES. THEY ARE SUBSTANDARD AND DEFECTIVE AND BE GOODRICH AND FORD MOTOR COMPANY SHOULD BE AWARE OF THESE 7 OUT OF 10 OWNERS COMPLAIN OF DEFECTS AND NOTHING IS DONE OF CHANGED.

BOTH FRONT AXLE HALF SHAFTS WORN, DEALER REPAIRED.

WHILE ENTERING MY PARKING GATE WHEELS LOCKED AND I COULD TURN STEERING WHEEL, SAW STEERING DEFAULT FLASHING ON DASH READING. TURNED OFF CAR PUT STEERING INTO PARK AND WAITED. TRIED TO START CAR IT WAS PHYSICAL HARD TO TRUN WHEELS TO ENTER M YPARKING AREA. GOT IT PARKED AND HAD TO WAIT FOR MONDAY TO CALL FORD DEALER TO TOW CAR FOR SERVICE. THEY COULD NOT FIND PROBLEM, BUT THE DEFAULT STEERING FREEZES THE WHEELS HAS HAPPEN TWO MORE TIMES. I REPEATED TURNING OFF KEY AND RESTARTING THE CAR. DO NOT FEEL SAFE DRIVING, FEARFUL IT MAY HAPPEN WHILE ON FREEWAY OR BUSY STREETS.

THE REAR WINDOW JUST SPONTANEOUSLY EXPLODED OUTWARD.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE AT THE DEALER FOR UNRELATED SERVICE, THE TECHNICIAN DIAGNOSED THAT THE REAR TIE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

TWO OUT OF FOUR OF OUR WINDOW UP/DOWN CONTROL BUTTONS ARE NOT WORKING. THE TWO THAT ARE NOT WORKING ARE ALSO THE TWO THAT ARE USED THE LEAST AMOUNT. I BELIEVE IT TO BE A MANUFACTURERS DEFECT.

FOR NO APPARENT REASON, THE ELECTRICAL ON MY DASHBOARD WENT OUT. I WAS TOLD IT WAS CALLED THE FRONT INTERFACE. IT HAS NEVER BEEN MISTREATED, ABUSED NOR HAS IT EVER BEEN EXPOSED TO MOISTURE OR LIQUIDS. I CAN'T USE OR ADJUST THE RADIO, SATELLITE, CD PLAYER, NOR THE HEAT AND AIR. HOWEVER, THE HEAT IS ON FULL BLAST AND THE FORD DEALERSHIP I VISITED ABOUT THE PROBLEM SAYS THEY CAN'T TURN THE HEAT OFF. I WAS TOLD IT WAS A FRONT INTERFACE PROBLEM. THIS IS A $600-$700 PROBLEM THAT I DON'T FEEL IS THE CONSUMERS'. MY CAR IS NOT THAT OLD...IS TAKEN VERY GOOD CARE OF. FORD NEEDS TO FIX THIS PROBLEM. THE DEALERSHIP SAYS THE PART IS ON A MONTH BACK ORDER. IF THIS IS AN INFREQUENT PROBLEM, HOW COME IT TAKES SO LONG TO FIND THIS INTERFACE. JUST WANTING TO LET OTHER FORD DRIVERS KNOW OF THIS PROBLEM IF THEY HAVE EXPERIENCED THIS AS WELL. THIS IS MY FOURTH FORD VEHICLE AND I'M STARTING TO HAVE REGRETS. PLEASE GIVE ME SOME FEEDBACK ABOUT THIS INTERFACE. *TR

MY WIFE WAS DRIVING DOWN THE INTERSTATE YESTERDAY, WHEN THE REAR PASSENGER DOOR WINDOW SHATTERED INTO PIECES FOR APPARENTLY NO REASON. THANKFULLY NO ONE WAS INJURED. BASED ON INFORMATION FOUND ON THE INTERNET, THIS HAS HAPPENED WITH OTHER FORD MODELS AND YEARS AS WELL. I HAVE SEEN WHERE NHTSA HAS INVESTIGATED THIS SIMILAR ISSUE WITH 2010-2011 FORD ESCAPE AND MERCURY MARINER, BUT HAVE NOT BEEN ABLE TO FIND THE RESULTS OF THE INVESTIGATION. CARCOMPLAINTS.COM SHOWS 3 COMPLAINTS ABOUT THE SAME ISSUE WITH THE FORD FLEX. *TR

THE DRIVERS SIDE SEAT BELT JUST LOCKED UP AND WILL NOT COME BACK OUT, TOOK IT TO THE DEALER AND THEY WANT 623.00 TO REPLACE IT ARE YOU KIDDING ME ?? PAID 19,000 FOR THE CAR LESS THEN A YEAR AGO SO I TRY TO GOOGLE THIS PROBLEM AND IT SAYS IF I TRY TO FIX IT MYSELF THE AIRBAGS COULD BE SET OFF REALLY ?? I GUESS I'LL JUST HAVE TO LISTEN TO THE ANNOYING DING DING DING EVERY 2 MINS WHILE DRIVING NO BIGGY THANKS FORD THERE SHOULD BE A RECALL ON THE SELTBELTS. *TR

WHEN PRESSING THE BRAKE PEDAL THE CAR WOULD NOT STOP OR SLOW. PEDAL WENT TO THE FLOOR AND STILL NO STOPPING. CRASHED INTO THE REAR END OF ANOTHER VEHICLE.

DRIVING MY 2011 FORD FLEX A WARNING CAME ON FOR "SERVICE POWER STEERING" BEFORE THE POWER STEERING FAILED. THERE WAS NO PREVIOUS WARNING AND THE INCIDENT NEARLY CAUSED AN ACCIDENT. *TR

AUTOMATIC/MOTORIZED REAR HATCH FAILED.....MOTOR OPENED HATCH TO FULL NORMAL EXTENSION AND THEN SLAMMED DOWN WITH NOTHING TO SLOW IT DOWN...NARROWLY MISSING MY 5 YEAR OLD CHILD. WAS TOLD SHOCKS FAILED AS WELL AS HATCH MOTOR.... SO NOTHING IN PLACE TO SLOW DOWN THE FALL. TYPICALLY IF MOTOR GOES OUT...SHOCKS ARE THERE TO SLOW IT DOWN. DEALERSHIP SURMISES THAT SHOCKS WERE PROBABLY ALREADY "OUT" AND THE MOTOR HAS BEEN CONTROLLING THE HATCH ON ITS OWN, WITHOUT THE ASSISTANCE OF THE SHOCKS. "DON'T KNOW SHOCKS ARE BAD UNTIL MOTOR GOES OUT"..RESULTING IN NOTHING HOLDING IT UP. EXTREMELY DANGEROUS AND COULD HAVE EASILY INJURED MY CHILD IF I HADN'T REACTED SO QUICKLY. FORD CLAIMS THEY HAVE NEVER HAD ANY COMPLAINTS, BUT WOULD INVESTIGATE. I HAD JUST PURCHASED THE CAR "CERTIFIED" 2 MONTHS AGO. NOT SOMETHING THEY CHECK DURING CERTIFICATION PROCESS. *TR

BENCH SEAT...SECOND ROW BEHIND PASSENGER SEAT. TO GAIN ACCESS TO THIRD ROW....HAVE TO HIT BUTTON AND SEAT AUTOMATICALLY FLIPS AND FOLDS FORWARD TO ALLOW YOU ACCESS TO THIRD ROW. THE SECOND ROW SEAT FLIPS FORWARD WITH SUCH FORCE IT ABSOLUTELY PRESENTS A HAZARD TO EITHER A CHILD AND EVEN AN ADULT THAT GETS IN THE WAY. ALSO...SUNROOF MODEL AND SUN SHADES THAT BLOCK OUT THE SUN IN SECOND AND THIRD ROW GO BACK WITH SUCH A FORCE....LITTLE FINGERS COULD GET SLAMMED IN THAT. NOTHING TO BUFFER IT. REALLY SURPRISED AT HOW CRUDE THE INTERIOR MECHANICS ARE...MAKING THEM DANGEROUS. *TR

ENGINE HAD MASSIVE TOP ENGINE DETONATION (BACKFIRE) WITH ONLY 7500 MILES ON NEW CAR. EVER SINCE THIS EVENT THE CAR SHUDDERS, STAMMERS, SHAKES AND DOES NOT WANT TO ACCELERATE SMOOTHLY. THE PROBLEM VARIES IN DAILY SEVERITY AND IS ALWAYS WORSE IN WET, HEAVY MOISTURE PERIODS. I HAVE TAKEN THE CAR TO FIVE (5) DIFFERENT FORD DEALERSHIPS AND THEY ALL SAY THERE IS NO PROBLEM BECAUSE THERE ARE NO CODES INDICATING A PROBLEM. ONE OF THE FORD DEALERSHIPS WENT TO GREAT LENGTHS TO FIX THE CAR BUT TO NO AVAIL. THEY REBUILT THE TRANSMISSION BECAUSE THEY THOUGHT IT WAS A FAILURE TO DOWNSHIFT. THEY LATER REPLACED THREE DIFFERENT SENSORS ON THIS ECOBOOST ENGINE (THEY SAID THERE ARE 33 DIFFERENT SENSORS) AND THIS ACTUALLY GAVE TEMPORARY IMPROVEMENTS, BUT THIS WAS ALSO IN THE VERY DRY DALLAS SUMMER. AS SOON AS I DROVE BACK ACROSS ARKANSAS TO TENNESSEE THE CAR WAS AS BAD AS BEFORE. THIS CAR ACTUALLY GETS 14.2 MILES PER GALLON COMBINED DRIVING AND IT WAS RATED AT 18MPG (16CITY AND 21HIGHWAY). THE CAR AVERAGED 18.6MPG FOR THE 7500 MILES PRIOR TO THE PROBLEM. I HAVE PUT UP WITH THIS PROBLEM FOR OVER THREE YEARS BUT I HAVE LEARNED TO NOT DRIVE THE CAR IN THE RAIN. THERE ARE OTHER FAMILY CARS THAT I CAN DRIVE OR I WOULD HAVE PULLED MY HAIR OUT. THIS PROBLEM WAS ELEVATED TO FORD CUSTOMER SERVICE ON SEVERAL OCCASIONS (4 OR 5 DIFFERENT TIMES) AND THEY NEVER TOOK OWNERSHIP OF THE PROBLEM OR THE PROCESS. THERE APPEARS TO BE A FIREWALL ESTABLISHED BETWEEN THE FORD TECHNICAL GROUP AND FORD DEALERSHIP SERVICE DEPARTMENTS. SEVERAL SERVICE PEOPLE COMPLAINED THAT THEY COULD NOT CONTACT FORD TECHNICAL PEOPLE DIRECTLY AND THAT IT REQUIRED A FAILURE CODE ENTRY INTO THE SERVICE SYSTEM WITHOUT SOLUTION TO FACILITATE CONTACT WITH TECHNICIANS AND ENGINEERS. NO CODE NO PROBLEM! I SURE AM GLAD THEY HAVE A CODE FOR EVERY SITUATION! *JS

FROM A STOP, TRANSMISSION SLIPPED, BANGED INTO 1ST (OR 2ND GEAR), DID IT AGAIN AROUND 50 MPH, FELT LIKE THE TRANNY SLIPPED AND THEN BANGED INTO GEAR. THE BANGING INTO GEAR IS A VIOLENT LURCH. TOOK IT TO FORD TOLD NOTHING WRONG WITH VEHICLE (EVEN THOUGH I HAD PRIOR TSB'S ON SAME TRANNY ISSUES IN 01/2011 BUILD CARS). STARTED IN 2012, WAS INTERMITTENT UNTIL RECENTLY AND HAS HAPPENED SEVERAL TIMES OVER PAST MONTH. *TR

ON MY WAY HOME FROM WORK 7-14-2014, ENTERED THE EXIT RAMP TO GRATIOT NORTH BOUND AND HAD TO STOP FOR A LIGHT. WHEN THE LIGHT CHANGED GREEN I EASED OFF OF MY REAR BRAKES AND HEARD A LOUD NOISE COMING FROM THEM AND COULD TELL THAT THE BRAKES WERE SEIZING UP A LITTLE. SO THE NEXT DAY AND THERE AFTER I HAD NO PROBLEM WITH THEM. ON 7-20-2014 THE DID THE SAME THING BUT NOT AS BAD. MADE APPT. WITH FIRESTONE AUTO CARE ON 7-25-2014 TO HAVE A BRAKE INSPECTION DONE ALL FOUR TIRES, ESPECIALLY THE REAR PASSENGER BRAKE. I WAS TOLD THAT BOTH REAR CALIPER PINS HAD CEASED UP ON THE REAR BRAKES NOT ALLOWING THE CALIPER TO OPEN AND CLOSE PROPERLY. THIS CAUSED THE BRAKE SHOES TO BE REPLACED, BOTH ROTORS AND CALIPERS, BECAUSE BY KNOW IT WAS METAL TO METAL. THERE WAS NO WORK DONE TO THE FRONT BRAKES BECAUSE THEY WERE STILL IN GOOD SHAPE I WAS TOLD. I HAD THIS VIBRATING OR EASY SHAKE THAT WOULD HAPPEN TO THE FRONT WHEN I WOULD SLOW DOWN FOR A STOP. I HAD THIS CHECKED BACK IN THE WINTER TO SEE IF THERE IS A PROBLEM WITH MY BRAKES BUT COULD NOT FIND NOTHING. NOT THAT THE BACK BRAKES ARE FIXED THE VIBRATION IS GONE. *TR

LUNGING AND STALLING AT START UP AND WHEN ACCELERATING AT HIGHWAY SPEEDS. *TR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS SUDDEN REDUCTION OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH TURBO BOOSTER WERE REPLACED. MOST RECENTLY, THE FAILURE RECURRED AND ONE OF THE TURBO BOOSTER WAS REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 68,260.

PERSISTENT BRAKE SQUEALING EVEN THOUGH BRAKES WERE REGULARLY SERVICED. ON FURTHER INSPECTION, IT WAS DISCOVERED THAT A FRONT BRAKE CALIPER WAS CRACKED AND LEAKING. HAD TO BE REPLACED. REPLACED BOTH FRONT CALIPERS AND ASSOCIATED PARTS FOR SAFETY REASONS, PARTS AND LABOR TOTALED OVER $1000. NO ONE HAD EVER HEARD OF A CALIPER FAILING ON A CAR WITH SO FEW MILES. SQUEALING HAS BEEN RESOLVED SINCE THIS REPAIR. *TR

OUR 2011 FORD FLEX WE BOUGHT "NEW" IN OCTOBER OF 2010. IT HAS ALL THE BELLS & WHISTLES & HAD A STICKER PRICE OF ALMOST $51,000 DOLLARS! THIS CAR DOESN'T LIKE TO GET WET! IT STALLS IN THE SNOW, RAIN, CAR WASH & EVEN PUDDLES! IT JUST "SHUTS DOWN" IN THE MIDDLE OF AN INTERSECTION.....IT WILL "PUTT PUTT" & ALMOST STALL ON HIGHWAYS. WE CAME SOOO CLOSE TO GETTING KILLED! UGH....WE HAVE TAKEN THIS CAR IN TO (METRO FORD IN RAYNHAM) AT LEAST "4" TIMES. THE LAST TIME WAS JUST A COUPLE OF MONTHS AGO & IT WAS THERE FOR "4 WEEKS"! THEN THIS WAS IT.........WE HAD TO TAKE OUR 19 YR OLD DAUGHTER TO THE ER LAST THURS. SHE FAINTED & HIT HER HEAD HARD! THIS CAR STALLED ALL THE WAY TO THE HOSPITAL!! WE ALMOST DIDN'T MAKE IT THERE!! THIS CAR IS A LEMON!!! WE WANT THIS CAR REPLACED!!! *TR

CPSC: I1380138A. 2011 FORD FLEX. CONSUMER STATED THAT THE CHEMICALS USED TO MELT ICE AND SNOW CAUSES BRAKES ROTORS TO ROT. STATED AT 23,000 MILES HIS REAR BRAKES HAD TO BE REPLACED. ALSO AT 32,000 MILES ALL THE ROTORS WERE ROTTEN AGAIN. *LN

THE CAR HAS A TERRIBLE SMELL COMING FROM THE AIR CONDITIONING UNIT. THE CAR HAS BEEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY STATE THAT IT'S THE 'FILTER' BUT THE PROBLEM CONTINUES. THIS ISSUE HAS NEVER BEEN FULLY RESOLVED AND IS ON-GOING. THE CAR HAS OTHER MINOR DEFECTS WITH THE WINDOW OPERATION (LOUD SQUEALING AS IF THE WINDOW IS RUBBING AGAINST SOMETHING) AND THE DEALER HAS FAILED TO RESOLVE THAT ISSUE AS WELL. I AM CONCERNED THAT THE SMELL INSIDE THE CAR COULD BE TOXIC AND UNSAFE FOR MY CHILDREN. HOW CAN I GET THE DEALER TO TEST THE AIR QUALITY AND QUIT REPLACING THE FILTER AS A TEMPORARY ATTEMPT TO AN ONGOING PROBLEM? *TR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT SHE WAS UNABLE TO ADJUST THE DRIVER'S SIDE-VIEW MIRRORS. THE CONTACT STATED THAT THE PLASTIC CASE SURROUNDING THE SIDE VIEW MIRRORS WERE MELTING DUE TO THE SUN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DID NOT DETERMINE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 9,000. UPDATED 8/23/13 *CN UPDATED 09/13/2013 *JS

WAS DRIVING DOWN THE FREEWAY-NO RAIN OR INCLEMENT WEATHER. AT 70MPH HAD TOTAL LOSS OF POWER (NO LIGHTS, NO POWER STEERING, NOTHING) WITH NO PREVIOUS WARNING. ABLE TO GET TO SIDE OF ROAD WITHOUT INCIDENT. CAR RESTARTED AND HAD NO FURTHER PROBLEMS. I IMMEDIATELY CALLED MY FORD DEALER AND HAD THE CAR SERVICED AFTER WE RETURNED HOME FROM VACATION. I ALSO HAD THIS HAPPEN DURING MY FIRST WEEK OF OWNERSHIP OF THE CAR ABOUT OCT, 20 WHEN I LOST TOTAL POWER AGAIN, BUT AT A MUCH LOWER SPEED (30MPH) I ALSO CALLED FORD AND HAD MY CAR SERVICED AFTER THIS. *TR

TRANSMISSION ON FLEX OFTEN HESITATES AND THUNKS WITH A LURCH. THE LURCH IS SO BAD IT NOW FEELS LIKE WE ARE BEING HIT. IT HAS HAPPENED IN BOTH FORWARD AND REVERSE. TRIED TO GET IT REPAIRED TWICE AT DEALER - HAVEN'T BEEN ABLE TO FIX. ONLINE FORUMS WITH OWNERS AND SERVICE BULLETINS DESCRIBE SIMILAR PROBLEM. FORD NOT ACKNOWLEDGING ISSUE OR HELPING. *TR

THERE WERE TWO OCCURRENCES. ON 7/5/12, THE FLEX WAS PARKED BUT STILL RUNNING, WE RAISED THE REAR DOOR/TAILGATE TO REMOVE ITEMS FROM THE FLEX. ONE OF MY 4 YEAR OLD DAUGHTERS STOOD NEAR THE BACK BUMPER AREA AND RECEIVED A BURN TO HER LEG FROM ONE OF THE EXHAUST PIPES CREATING A C SHAPE IMPRINT OF THE TAILPIPE OPENING. THIS WAS WITNESSED BY A HOTEL EMPLOYEE. THE ADULT LEANED IN TO THE VEHICLE MANY TIMES, BUT DID NOT BURN. ON 7/6/12, THE FLEX WAS PARKED AND NOT RUNNING. AGAIN, THE BACK DOOR/TAILGATE WAS RAISED AND WE WERE GETTING ITEMS OUT OF THE VEHICLE AND GETTING READY FOR OUR EVENT. EVEN AFTER WARNING (OF THE TAILPIPE), THE SAME 4 YEAR OLD MANAGED TO RECEIVE ANOTHER BURN TO THE SAME LEG FROM THE EXHAUST/TAIL PIPE. *TR

THE EXHAUST MUFFLER HOLDING HOOK IS SEVERLY RUSTED. PART WAS REPLACED BY THE DEALER IN 05/03/11. REPLACED PART IS SEVERLY RUSTED AGAIN. VEHICLE HAS 7500 MILES ONLY. THE VEHICLE IS DRIVEN TO A MINIMUM DURING THE WINTER MONTHS. THIS IS A POTENTIAL HAZARD SINCE THE MUFLER COULD FALL OFF THE CAR WHILE DRIVING DUE TO EXECIVE RUST OF THE SUPPORTS. *TR

ON AUGUST 8, 2011 AND FEBRUARY 8, 2012, MY NEW FLEX SHUT DOWN WHILE I WAS DRIVING. THE DASHBOARD LIGHTS FLASHED ON, AND THE VEHICLE TURNED OFF - TOTAL ELECTRICAL FAILURE - COULDN'T ACCELERATE OR BRAKE - HAD TO PAINFULLY PULL CAR OFF THE ROAD. CAR WAS TOWED TO DEALER. FORD DEALER PERFORMED DIAGNOSTICS TO NO AVAIL, AS WHEN THE ENGINE SHUT DOWN, I TURNED THE KEY OFF, THEN BACK ON AGAIN - THIS DESTROYED THE DATA. SEEMS LIKE A FUNDAMENTAL DATA SYSTEM FLAW. NONETHELESS, I DROVE AWAY FROM THE DEALERSHIP IN FEAR, ONLY TO HAVE THE INCIDENT RECUR SIX MONTHS LATER. NOW I AM DRIVING WITH A DATA FLIGHT RECORDER FOR A MERE TEN DAYS, THE BUTTON OF WHICH I MUST PUSH, IF AND WHEN THE CAR SHUTS DOWN AGAIN. WITHOUT RECORDED DATA, THOUGH FORD BELIEVES MY REPORT, I SEEM TO HAVE NO RECOURSE WITH FORD. I NOW AM DRIVING IN FEAR FOR MY OWN AND OTHERS' LIVES. HAS THIS HAPPENED TO ANYONE ELSE? *TR

THERE WAS NO SPECIFIC INCIDENT; THE PROBLEM RECURS SPONTANEOUSLY, WITHOUT INCIDENT. THE PROBLEM IS THAT THE SUPER LATCH BELT LOOSENS SIGNIFICANTLY ON ITS OWN AFTER BEING CORRECTLY AND TIGHTLY INSTALLED. IT HAS HAPPENED NUMEROUS TIMES WHILE INSTALLED REAR-FACING IN TWO DIFFERENT CARS. REINSTALLATION DID NOT HELP, SO THE MANUFACTURER WAS CONTACTED TO GET A NEW LATCH BELT. I'VE HAD THE SAME PROBLEMS WITH THE NEW LATCH BELT. UNFORTUNATELY, THE SEAT DOES NOT INSTALL WELL WITH A SEAT BELT BECAUSE OUR CARS HAVE STEMS ON THE FEMALE PART OF THE BELTS, CAUSING IT TO INTERFERE WITH THE BELT PATH ON THE CHILD RESTRAINT. THIS CHILD RESTRAINT IS THEREFORE UNUSABLE FOR US. (RELATED VEHICLE INFORMATION: MODEL YEAR=2011, MAKE=FORD, MODEL=FLEX). *TR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN ONE OF HER CHILDREN ACCIDENTALLY PRESSED THE BUTTON TO AUTOMATICALLY FOLD DOWN THE THIRD ROW PASSENGER SEAT. WHILE THE SEAT WAS FOLDING DOWN, ANOTHER CHILD'S LEG GOT STUCK BETWEEN THE SEAT AND FLOORBOARD. AS A RESULT, THE CHILD SUFFERED BRUISES AND CARPET BURNS. THE CONTACT EXPRESSED SERIOUS CONCERN THAT THE SEAT CONTINUED TO FOLD DOWN FORCEFULLY WHEN THE CHILD WAS STUCK. THE CONTACT ALSO EXPRESSED CONCERN OVER HOW DIFFICULT IT WAS TO FREE THE CHILD ONCE THE CHILD'S LEG WAS WEDGED BETWEEN THE SEAT AND FLOORBOARD. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 16,439. THE VIN WAS UNAVAILABLE.

THERE IS A STRONG SULFUR SMELL IN THE CABIN AFTER A HARD ACCELERATION, IT SMELLS SIMILAR TO CATALYTIC CONVERTER EXHAUST ODOR. SERVICE DEPARTMENT WAS ABLE TO REPLICATE THE ODOR BUT TOLD ME THAT THEY DO NOT KNOW HOW TO FIX THE PROBLEM.

INTERMITTENT FAILURE OF ELECTRIC POWER STEERING ASSIST. THIS HAS OCCURRED 3 TIMES IN A 6 MONTH PERIOD. FAILURES ON INITIAL VEHICLE START, TRACTION/STABILITY CONTROL SYSTEM FAILURE IS INDICATED. STEERING WHEEL IS VERY DIFFICULT TO TURN DUE TO LACK OF POWER ASSIST. TURNING CAR OFF AND RESTARTING WILL CLEAR FAILURE INDICATION. REPORTED TO FORD DEALER, FORD WAS NOT ABLE TO DUPLICATE INTERMITTENT ISSUE. *TR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT WHENEVER ACCELERATING TO PASS ANOTHER VEHICLE, FUMES WOULD EMIT INTO THE CABIN OF THE VEHICLE WITH THE VENTS CLOSED AND THE WINDOWS OPEN. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN ACCELERATING AT A HIGH RATE OF SPEED. THE CONTACT WOULD EXPERIENCE NAUSEA AND BURNING OF THE EYES WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES BEFORE DETERMINING THAT THE TRANSMISSION FILLER CAP NEEDED TO BE REPLACED AND THAT THE O-RING WAS TOO BIG FOR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,500 AND THE CURRENT MILEAGE WAS 9,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE RACK THAT WAS MOUNTED ON THE ROOF DETACHED FROM THE VEHICLE AND HIT ANOTHER VEHICLE THAT WAS TRAVELING BEHIND THE CONTACT. AN AUTHORIZED DEALER WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 9,100. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE AIR CONDITIONER ACTIVATED THE CONTACT NOTICED A SMELL SIMILAR TO PETROLEUM TAR COMING FROM THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT TESTED THE INTERIOR OF THE VEHICLE WITH A CARBON MONOXIDE TESTER AND THE LEVEL OF CARBON MONOXIDE INCREASED WHILE ACCELERATING. A TEST WAS ALSO PERFORMED WITH THE FIRE DEPARTMENT CARBON MONOXIDE READER AND THE LEVEL INCREASED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50.

HANKOOK OPTIMA 19" TIRE SIDEWALL FOR FORD FLEX. I PURCHASE A BRAND NEW 2011 FORD FLEX ON 5/5/11 WITH 19" HANKOOK OPTIMA TIRES. 2 DAYS AGO, MY SIDEWALL BUSTED AS I ENTERED MY DRIVEWAY, WHICH RAISED, BUT THAT I HAVE DRIVEN OVER HUNDREDS OF TIMES WITH MY INFINITY FX35 TIRES WITHOUT A PROBLEM. I DON'T BELIEVE THE BRAND NEW SIDEWALL SHOULD BUST IF YOU GO OVER A BUMP WRONG. *TR

MY VEHICLE WILL ACT AS IF IT IS IN NEUTRAL WHEN I PULL AWAY FROM A STOP. THE ENGINE REVS WITH NO FORWARD MOVEMENT THEN THE TRANSMISSION "BANGS" INTO GEAR AND THE VEHICLE PROCEEDS. THE HESITATION COULD CAUSE AN ACCIDENT. THERE ARE NUMEROUS REPORTS FROM OTHER OWNERS ON THE FORDFLEX.NET FORUM ABOUT THIS, FORD HAS NOT BEEN ABLE TO HELP ME RECTIFY THE PROBLEM. THIS HAPPENED TO ME AS WELL, AND HAS HAPPENED ON 3 OCCASIONS FORD HAS LOOKED, BUT NOT FOUND ANY PROBLEM OR SOLUTION. *TR

MY VEHICLE WILL ACT AS IF IT IS IN NEUTRAL WHEN I PULL AWAY FROM A STOP. THE ENGINE REVS WITH NO FORWARD MOVEMENT THEN THE TRANSMISSION "BANGS" INTO GEAR AND THE VEHICLE PROCEEDS. THE HESITATION COULD CAUSE AN ACCIDENT. THERE ARE NUMEROUS REPORTS FROM OTHER OWNERS ON THE FORDFLEX.NET FORUM ABOUT THIS, FORD HAS NOT BEEN ABLE TO HELP ME RECTIFY THE PROBLEM. *TR

A FRIEND OF MINE RECENTLY PURCHASED A 2011 FORD FLEX. UPON BRINGING IT HOME WE DECIDED TO LET MY CHILDREN INSIDE THE VEHICLE TO "CHECK IT OUT" AS MY OLDER SON WOULD SAY. WHEN MY YOUNGEST SON, 18 MONTHS AT THE TIME ENTERED THE SECOND ROW OF THE CAR, HE WENT TO REACH FOR THE SEAT BELT( TRYING TO BE COOL LIKE HIS BROTHER WHO WAS ALREADY BUCKLED AND ON A PRETEND ROAD TRIP)AND ACCIDENTALLY BUMPED AGAINST AN AUTOMATIC SEAT FOLD BUTTON WHICH CAUSED THE SEAT BACK TO FLIP DOWN HITTING HIM IN THE FACE, KNOCKING HIM INTO THE BACK OF THE DRIVER'S SEAT AND DOWN ONTO THE FLOOR WHERE THE SEAT CONTINUED TO FOLD. THIS HAS HAPPENED 2 TIMES BEFORE MY FRIEND DECIDED TO DISCONNECT THE SWITCH HIMSELF. LUCKILY THERE WERE NO MAJOR INJURIES, ONLY A BITTEN TONGUE, A RED MARK ON HIS FOREHEAD AND AFTER THE SECOND TIME( WHICH WAS NOT AS FORCEFUL DUE TO THE FACT THAT THE SEATING FOLDING ONTO HIM THE FIRST TIME HAD WEEKEND THE MOTOR A BIT) HOWEVER NOW HE DOES HAVE A SLIGHT FEAR OF GETTING INTO THE CAR. I THINK THE AUTOMATIC SEAT FEATURE IS NOT WHAT CAUSED THIS, BUT THE PLACEMENT OF THE BUTTON ITSELF WHICH IS RIGHT ALONGSIDE THE 2ND ROW SEAT WHERE IT IS EASY TO ACCIDENTALLY PUSH IT, EASY ENOUGH FOR MY 5 YEAR OLD TO REACH WHILE SEATED AND BELTED IN(THE BUTTON CAN BE ACTIVATED WITH DOOR OPEN OR SHUT) IF THEY CAN'T CHANGE THE PLACEMENT OF THE BUTTON THEY SHOULD AT LEAST BE OUTFITTED WITH SOME TYPE OF FLIP COVER YOU HAVE TO OPEN BEFORE THE BUTTON CAN BE PUSHED PREVENTING THINGS LIKE THIS FROM HAPPENING. *TR

CAR SHUT OFF COMPLETELY WHILE DRIVING. IT HAS HAPPENED TWICE ONCE ON THE HIGHWAY AND ONCE ON A RESIDENTIAL STREET WHILE MAKING A LEFT HAND TURN BOTH TIMES POWER STEERING WAS GONE. TOOK CAR TO DEALER AND THEY CANNOT FIND ANYTHING BECAUSE IT DID NOT LEAVE A SIGNATURE. THE CAR HAS BEEN IN THE DEALERSHIP SHOP FOR TWO WEEKS NOW. *TR