EN

2011 Infiniti M37 4 DR RWD

1
Recalls
35
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 11.3%

Complaints
Recalls

35 Complaints

for 2011 INFINITI M37
11/08/2021
Components: AIR BAGS
Incident Date: 09/10/2021
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP5BM******
Summary

The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing the unit with a used part. I asked the Service Adviser what solution does Infiniti suggest and he said Infiniti does not suggest any solution. I contacted Infiniti Consumer Affairs Department. The Infiniti representative said the vehicle is more than 10 years old and Infiniti no longer manufactures the part; therefore, there is nothing they can do. I then asked the Infiniti Consumer Affairs Department what will happen in a situation where the airbags would normally be deployed considering the airbag warning light continues to blink and the “PASS AIR BAG” “2 OFF” is lit? I was told to ask to contact the dealer for their response. I wanted a response from Infiniti proper, the manufacturer, so I asked again. And again they said to contact the dealer. The dealer said all the airbags would be deployed at the same time and that there was no safety issue. Quoting from an Infiniti Service Bulletin Owner's Letter in the past: "If the red air bag warning light in your vehicle continuously flashes after the vehicle is started, please take your vehicle to the dealership as soon as possible. In the interim do not allow passengers to ride in the passenger seat. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration..." Infiniti admitted this is a safety issue.

12/06/2020
Components: POWER TRAIN
Incident Date: 10/03/2020
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR0BM******
Summary

VEHICLE HAS HESITATION DURING ACCELERATION, IT LAGS AND TRANSMISSION IS UNRESPONSIVE MOST OF THE TIMES. THERE ARE OTHER TIMES THAT THE VEHICLES TRANSMISSION WILL DOWNSHIFT AND REV UP WHILE COASTING DOWN HILL WHILE FOOT IS OFF ACCELERATOR. VEHICLE ONLY HAS 59K MILES ON IT AND SHOULD NOT BE HAVING THIS ISSUE. IT'S LIKE THE TRANSMISSION JUST DOESN'T KNOW WHAT GEAR IT SHOULD BE IN. INFINITI NEEDS TO FIX A CLEAR DESIGN PROBLEM!

09/03/2020
Components: POWER TRAIN
Incident Date: 04/14/2020
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR4BM******
Summary

THE CAR HESTITATES, JERKS, REVS AT LOW SPEED, ROUGH IDLING, AND SLOW ACCELERATION. I REPLACED THE MAF SENSOR B 4 MONTHS AGO AFTER MY CAR ENGINE LIGTH CAME ON WHILE ON THE HIGHWAY AND I COULDNT ACCELERATE PASS 30 MILES PER HOUR.I HAD TO PRAY AND DRIVE TO THE NEAREST PLACE FOR THEM TO FIX IT.

02/26/2020
Components: STEERING
Incident Date: 01/06/2020
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1ARXBM******
Summary

I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2011 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE BY CHANGING THEIR STEERING WHEEL POSITION WHILE DRIVING, IT WILL SURELY LEAD TO A FATAL ACCIDENT. THIS ISSUE SEEMS TO HAPPEN TO OTHER VEHICLES AS WELL ACCORDING TO THE FORUM LINK ATTACHED: HTTP://FORUMS.NICOCLUB.COM/STEERING-WHEEL-RUBBING-PLASTIC-HOUSING-T609452.HTML I HAVE TRIED TO CONTACT INFINITI REGARDING THIS ISSUE AND THE ANSWER I RECEIVED WAS THAT THERE'S NOTHING THEY COULD DO SINCE I AM OUT OF WARRANTY. HOWEVER, THAT PART OF THE VEHICLE IS BARELY USED NOR TOUCHED WHICH MAKES THIS A MANUFACTURING DEFECT BUT NO ONE WANTS TO BE RESPONSIBLE FOR THIS.

05/11/2019
Components: STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 04/23/2019
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP2BM******
Summary

I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL OF THE SAFETY FEATURES ARE TURNED OFF. THIS INCLUDES: INTELLIGENT CRUISE CONTROL, 4WAS, BLIND SPOT DETECTION, LANE DEPARTURE, STABILITY CONTROL, AND SPORT MODE! THE COST IS $8500! I PURCHASED THIS CAR IN 2011.

03/02/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP7BM******
Summary

INFINITI USES POOR QUALITY LEATHER AND VINYL IN THE INTERIOR OF THEIR CARS. THE LEATHER AND VINYL ON MY DOOR PANEL, CENTER CONSOLE, AND SEAT HAVE CRACKED. I AM VERY DISAPPOINTED WITH THE INTERIOR OF MY CAR. CONSIDERING THAT INFINITI IS A LUXURY AUTO MANUFACTURER, THE INTERIOR QUALITY IS APPAUDING. THIS WILL BE THE LAST INFINITI THAT I PURCHASE.

03/02/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP7BM******
Summary

THE LEATHER AND VINYL THAT IS INSTALLED ON THE INTERIOR COMPONENTS OF THE CAR ARE VERY POOR QUALITY. MY SEATS, DOOR PANEL, AND CENTER CONSOLE ARE CRACKING. THE INTERIOR OF MY CAR LOOKS TERRIBLE. CONSIDERING THAT INFINITI IS A LEISURE LINE AUTOMOBILE, IT IS APPALLING THAT THEY WOULD CUT CORNERS ON THE CAR'S INTERIOR BY USING SUCH LOW QUALITY MATERIALS. I WILL NEVER BUY ANOTHER INFINITI.

01/03/2019
Components: STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL
Incident Date: 12/25/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP6BM******
Summary

4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS CONTROL BOX. REPLACING THE CONTROL BOX ALSO DOES NOT RESOLVE THE ISSUE. I HAVE READ AND JOINED A NISSAN/INFINITI FORUM WHERE OWNERS THAT HAVE THIS EXACT PROBLEM HAVE FOLLOWED THE RECOMMENDATION FROM THE NISSAN AND INFINITI DEALERSHIP AND STILL HAVE THE WARNING LIGHTS ON. I CONTACTED INFINITI CORPORATE OFFICES FOR FURTHER INFORMATION, BUT WAS INFORMED THEY DO NOT TRACK THIS TYPE OF INFORMATION. THE 4WAS AND STABILITY CONTROL WARNING LIGHTS ISSUE IS HAPPENING TO BOTH NISSAN AND INFINITI MODELS AND THROUGHOUT VARIOUS YEARS. THE CONCERN IS THAT INFINITI'S RECOMMENDATION IT TO REPLACE THE HICAS ACTUATOR AND SPEND $6K (PART COST $5,500 AND LABOR $400, BUT THAT DOES NOT RESOLVE THE PROBLEM. ACCORDING TO THE INFORMATION I HAVE FOUND, INFINITI IS NOT ACCURATELY DIAGNOSING THE PROBLEM. I HAVE BEEN I NEAR CATASTRAFIC INCIDENTS DUE TO THIS WIDE SPREAD INFINITI SPORT OWNERS ISSUE.

09/16/2018
Components: POWER TRAIN,VEHICLE SPEED CONTROL,WHEELS
Incident Date: 09/10/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR8BM******
Summary

HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE

02/08/2018
Components: STEERING
Incident Date: 02/05/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP5BM******
Summary

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED WITHOUT WARNING. BOTH THE DEALER (SEWELL INFINITI OF DALLAS, 7110 LEMMON AVE, DALLAS, TX 75209, (972) 490-4545) AND AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING WHEEL LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL FOR THIS YEAR, MAKE, AND MODEL VEHICLE. A RECALL FOR THE STEERING WAS ISSUED FOR OTHER YEAR, MAKE, AND MODEL VEHICLES. THE APPROXMATE FAILURE MILEAGE WAS 102,000.

01/30/2018
Components: POWER TRAIN
Incident Date: 01/29/2018
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR6BM******
Summary

I HAVE BEEN NOTICING THAT MY CAR IS TAKING A VERY LONG TIME TO SPEED UP WHEN I'M STEPPING ON THE GAS. THE CAR JERKS AS WELL IT IS VERY UNSAFE. I WAS TRYING TO PASS THROUGH A GREEN LIGHT WHEN I NOTICE THE CAR IS MAKING A REALLY LOUD SOUND LIKE IM DRIVING FAST BUT THE CAR WAS NOT GOING PASS 20 MILES.

03/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP7BM******
Summary

THE LEATHER ON THE DRIVER'S DOOR PANEL IS CRACKED. IT BEGAN CRACKING TWO YEARS AGO AND IS GETTING WORST. LEATHER SHOULD NOT CRACK AT 5 YEARS. INFINITI MATERIALS SHOULD BE TOP OF THE LINE. I AM VERY DISAPPOINTED ABOUT THE CRACKED LEATHER ON MY DOOR PANEL. THIS SHOULD DEFINITELY BE RECALLED.

08/09/2016
Components: POWER TRAIN
Incident Date: 08/09/2015
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP3BM******
Summary

TL* THE CONTACT OWNS A 2011 INFINITI M37. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 10/06/16*LJ *TR

01/15/2016
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR0BM******
Summary

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

07/30/2015
Components: POWER TRAIN
Incident Date: 07/30/2015
Crash: No
Fire: No
Summary

WHEN YOU START THE CAR STALLS. AND HESITATES. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY AND IS A SERIOUS SAFETY HAZARD. I WENT TO GET IN TRAFFIC AND THE CAR HESITATED AND ALMOST GOT ME HIT. IT APPEARS THAT ALL OVER THE BLOGS THIS IS A COMMON PROBLEM. THEY TRY TO CORRECT WITH A SOFTWARE UPDATE BUT TO NO AVAIL.

01/23/2015
Components: VISIBILITY,STRUCTURE
Incident Date: 11/19/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR6BM******
Summary

CPSC:I1510382A. 2001 INFINITI M37. CONSUMER STATED A PROBLEM WITH THE REAR WINDOW CONTROLS ON THE DRIVERS MASTER ASSEMBLY. *LN THE CONSUMER STATED TWO PIECES OF THE FASCIA PEELED AWAY FROM THE BUTTONS, WHICH CREATED SHARP EDGES THAT CUT THROUGH THE HIS SKIN, WHICH RESULTED IN LACERATIONS.*JB

09/12/2014
Components: SUSPENSION
Incident Date: 03/04/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP5BM******
Summary

CAR SEEMS TO JUMP AROUND AT HIGHWAY SPEEDS,WANDERS OR DARTS AROUND , HARD TO KEEP IN OWN LANE ESPECIALLY ON RUTTED OR UNEVEN ROADS. HAVE FOUND LOTS OF OTHER OWNERS ON INTERNET COMPLAINING OF SAME ISSUE *TR

09/02/2014
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR6BM******
Summary

AFTER 3 DAYS PARKING IN GARAGE, THE BATTERY WAS DRAINED. WE HOOKED UP A BATTERY CHARGER. THE DASHBOARD LIGHTS FLASHED A FEW TIMES AND THEN THE ELECTRICAL SYSTEM COMPLETELY SHUT DOWN. THE CAR WENT TOTALLY DEAD. NONE OF THE BUTTONS WAS WORKING, NOT EVEN THE TRUNK LID. SIMILAR SITUATION HAPPENED BEFORE, BUT THE CAR WAS ABLE TO START BY JUMPING. WE WILL CONTACT THE DEALER TODAY. THERE MUST BE SOME DESIGN OR MANUFACTURING FAULTS. INFINITY SHOULD PROVIDE ANSWERS AND TAKE REMEDIAL ACTIONS. *TR

08/26/2014
Components: POWER TRAIN
Incident Date: 08/16/2014
Crash: No
Fire: No
Summary

THE TRANSMISSION IN THE M37'S ARE REALLY BAD. THE 7 SPEED TRANSMISSION HAS A VERY DIFFICULT TIME FIGURING WHAT GEAR TO GO INTO. WHEN YOU ARE ACCELERATING ONTO AN OFF RAMP OR EVEN AFTER A RED LIGHT THERE IS A MAJOR DELAY BECAUSE THE TRANSMISSION CAN'T FIGURE OUT WHAT GEAR TO GO INTO. IT GOES THREW THE FIRST 3 GEARS WAY TO FAST AND SLOWS YOU DOWN TREMENDOUSLY. YOU COULD BE KILLED TRYING TO GET ON AN INTERSTATE BECAUSE THE CAR JUST WONT GO UNLESS YOU MASH THE PEDAL. WHEN YOU ARE CLIMBING A HILL AT 30 MILES AN HOUR, THE TRANSMISSION WILL BE IN 6TH OR 7TH GEAR. THIS IS VERY UNSAFE. I'VE RESEARCHED ONLINE ABOUT THIS TRANSMISSION ISSUE, THERE ARE A LOT OF COMPLAINT FROM CONSUMERS THAT OWN A 2011 2012 M37. PLEASE DO SOMETHING ABOUT THIS INFINITI! THANKYOU *TR

08/06/2014
Components: ELECTRICAL SYSTEM
Incident Date: 09/20/2011
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP8BM******
Summary

BATTERY FAILURES CAR ELECTRICAL SYSTEM UNABLE TO HANDLE OVERNIGHT DISCHARGE.WITH ONBOARD ELECTRICAL SYSTEM. WITHIN 2 DAYS THE BATTERY IS DEAD AND REQUIRES A JUMP START. *TR

05/30/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 05/19/2014
Crash: Yes
Fire: No
Vehicle Identification Number: JN1BY1AP7BM******
Summary

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE HOOK THAT HELD THE FLOOR MAT IN PLACE ON THE DRIVER'S SIDE WAS NOT STABLE. THE FLOOR MAT BECAME LOOSE AND CAUSED THE VEHICLE TO ACCELERATE ERRONEOUSLY, RESULTING IN A CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 8,000. UPDATED 10/7/14*CN THE CONSUMER STATED THE VEHICLE WAS EVENTUALLY REPAIRED AT THE COST OF ABOUT 15,000. UPDATED 8/10/2015*JS

05/23/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/23/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR5BM******
Summary

BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR

03/18/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 02/05/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR7BM******
Summary

TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. CHARGED APPROXIMATELY $325. ONE OR TWO WEEKS LATER, THE SAME THING HAPPENED. PROBLEM OBVIOUSLY COMPUTER ISSUE. THIS IS DANGEROUS, SIMILAR TO GM INCIDENTS WHEN PROBLEM OCCURS ON HIGH-SPEED ROADWAY WITHOUT WARNING. *TR

03/13/2014
Components: POWER TRAIN
Incident Date: 02/17/2014
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP4BM******
Summary

THE AUTOMATIC TRANSMISSION IN THE INFINITI M37 SPORT HESITATES AND STRUGGLES TO FIND THE APPROPRIATE GEAR. EVEN UPON SOFT ACCELERATION, THE TRANSMISSION SHIFTS BETWEEN THE FIRST 3 GEARS BEFORE REACHING 20MPH AND ALL BETWEEN 1500-2000RPM. THIS CAN CREATE A HAZARDOUS SITUATION WHEN TURNING LEFT ACROSS A MULTI-LANE, DIVIDED ROAD--ESPECIALLY FROM A STOP. THE CAR SIMPLY WON'T ACCELERATE QUICKLY ENOUGH. SAME IS TRUE WHEN ENTERING A HIGHWAY ON-RAMP AT SPEEDS ABOVE 40MPH. THE CAR SIMPLY DOES NOT DOWNSHIFT QUICKLY ENOUGH TO PROVIDE ADEQUATE POWER FOR ACCELERATION. FOR A "SPORT" SEDAN, THIS IS UNACCEPTABLE AND DANGEROUS. *TR

12/15/2013
Components: STEERING,TIRES,EQUIPMENT
Incident Date: 11/01/2013
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR2BM******
Summary

WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY ROAD. WHEN YOU ADD ICE RUTS, OR SNOW, OR LIGHTLY RUTTED ROADWAYS THE VEHICLE IS VERY HARD TO CONTROL MAKING IT UNSAFE. *TR

09/16/2013
Components: POWER TRAIN
Incident Date: 09/02/2013
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR9BM******
Summary

MY INFINITI M37X HESITATES ON TAKE OFF. WHEN COMING TO A STOP THE TRANSMISSION SEEM TO BE DOWN SHIFTING AFTER COMING TO A STOP. IT SHIFTS AT RANDOM TIMES THROUGHOUT THE DRIVING CYCLE. THIS HAS BEEN HAPPENING FOR A LONG TIME. I'M TAKING THE CAR INTO THE DEALER THIS WEEK TO GET THE SOFTWARE UPDATED. THIS IS RIDICULOUS INFINITI. I'M HOPING THERE'S A PERMANENT FIX FOR THIS VERY SOON. *TR

04/02/2013
Components: SERVICE BRAKES, HYDRAULIC,AIR BAGS,ENGINE
Incident Date: 04/01/2013
Crash: Yes
Fire: No
Vehicle Identification Number: JN1BY1AR1BM******
Summary

2011 INFINITI M37. CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION AND ENGINE NOT STARTING. *SMD THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY DURING AN ACCIDENT, IN WHICH THE REPAIR BILL WAS IN EXCESS OF $20,000. THE CONSUMER ALSO STATED THE BRAKES WERE A CONSTANT PROBLEM.

12/14/2012
Components: POWER TRAIN
Incident Date: 12/14/2012
Crash: Yes
Fire: No
Summary

I WAS TRYING TO ACCELERATE FROM OFF AN ON RAMP ONTO A HIGHWAY AND THE CAR COMPLETELY HESITATED. THE TRANSMISSION TOOK A GOOD TWO SECONDS TO ACCELERATE AND GET INTO A SAFE POSITION TO PASS, WHEN I WAS STRUCK FROM BEHIND BY A CAR IN THE SLOW LANE. I HAVE MADE A COMPLAINT BEFORE ABOUT THIS SAME ISSUE AND SOMETHING NEEDS TO BE DONE. I HAVE ALREADY SENT MY CAR TO THE DEALERSHIP AND THEY RESET THE TCM, BUT IT DID NOTHING. PLEASE GET BACK TO ME AT [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THANKS *TR

10/15/2012
Components: POWER TRAIN
Incident Date: 03/05/2012
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR2BM******
Summary

THE TRANSMISSION IN THE M37'S HAVE A MAJOR FLAW. IT IS A 7 SPEED AND HAS A DIFFICULT TIME FIGURING WHAT GEAR TO GO INTO. WHEN YOU ARE ACCELERATING ONTO AN OFF RAMP THERE IS A MAJOR DELAY AND THE TRANSMISSION CAN'T FIGURE OUT WHAT GEAR TO GO INTO. YOU COULD BE KILLED TRYING TO GET ON AN INTERSTATE BECAUSE THE CAR WON'T GO. WHEN YOU SLOW DOWN THE TRANSMISSION WILL GEAR DOWN SPORADICALLY. WHEN YOU ARE CLIMBING A HILL AT 30 MILES AN HOUR, THE TRANSMISSION WILL BE IN 6TH OR 7TH GEAR. A SOFTWARE UPDATE WAS DONE TO THIS TRANSMISSION IN SEPTEMBER 2012 AND HELPED A LITTLE BUT IS STILL UNSAFE. BY RESEARCHING ONLINE ABOUT THIS TRANSMISSION ISSUE, THERE ARE A LOT OF COMPLAINT FROM CONSUMERS THAT OWN A 2011 2012 M37. THANK YOU. *TR

06/04/2012
Components: POWER TRAIN,SERVICE BRAKES,ENGINE
Incident Date: 07/01/2010
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1APXBM******
Summary

I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY GOTTEN WORSE. ITS BEEN TO THE DEALER A NUMBER OF TIMES FOR THE JUMPY STOPS...WHEN BREAKING (NORMAL NON AGGRESSIVE) THE TRANNY WANTS TO JUMP FORWARD AND ALMOST HIT THE PERSON IN FRONT OF ME. ITS EXTREMELY SCARY AND INFINITI HAS NOTHING TO SAY ABOUT THIS? IT NOT ONLY DOES THAT BUT WHEN BREAKING IT DOWNSHIFTS BAD AND BUMPS AT TIMES. WITH THE AC ON I NOTICED IT DOES ALL OF THIS MORE FREQUENTLY, ALTHOUGH THE ISSUES ARE ALWAYS THERE. NOW IT RANDOMLY DROPS RPM'S ALMOST DOWN TO STALLING THEN KICKS IT BACK UP (CATCHES IT SELF - LARGE RPM SWINGS) WHILE AT A COMPLETE STOP. I'VE DONE THE ECU FLASHES AND OTHER TRICKS THAT HAVE DONE ABSOLUTELY NOTHING. SAD THING IS THIS CAR HAS ONE OF THE BEST DESIGNS AND MOST AMAZING INTERIORS, JUST ONE OF THE WORST ENGINE SET UPS EVER...VERY DANGEROUS AND THERE HAS BEEN A NUMBER OF TIMES MY CAR ALMOST JUMPED FORWARD WHILE BRAKING AND HIT THE PERSON IN FRONT OF ME. I AM REALLY UPSET, CAN SOMEONE PLEASE LOOK INTO THIS, THERE ARE A TON OF COMPLAINTS ONLINE AND NO ONE IS BEING HELD ACCOUNTABLE FOR A FIX. PLEASE SEE THIS LINK TO SEE SOME OF THE ISSUES, I THOUGHT I WAS THE ONLY ONE, BUT THAT'S NOT THE CASE. PLEASE HELP! *TR

05/18/2012
Components: POWER TRAIN
Incident Date: 04/15/2010
Crash: No
Fire: No
Summary

I HAVE NOTICED PROBLEMS ON MULTIPLE OCCASIONS WITH MY M37 NOT ACCELERATING WHEN I HIT THE GAS. WHILE GETTING OVER INTO ANOTHER LANE TO PASS A VEHICLE MY CAR STALLED FOR A FEW SECONDS WHILE TRYING TO ACCELERATE AND I WAS ALMOST REAR ENDED BY ANOTHER CAR. TWO MONTHS AGO I WENT TO ACCELERATE ON THE FREEWAY AND THE ENGINE JUST REVVED UP UNTIL I TOOK MY FOOT OFF THE GAS. MY MOM WAS IN THE CAR AND SHE AGREED THAT THIS IS NOT NORMAL! ON TWO OCCASIONS I HAVE ALSO NOTICED WHILE COMING TO A STOP MY CAR WOULD JUMP FORWARD BUT THOUGHT IT WAS ME UNTIL I SAW OTHER POSTS REGARDING THIS. AND YES I HAVE DISCUSSED THIS WITH OUR INFINITI DEALER AND THEY CAN'T SEEM TO FIGURE OUT WHAT THE PROBLEM IS. I HAVE DRIVEN MANY CARS AND HAVE NEVER EXPERIENCED ISSUES LIKE THESE. *TR

09/29/2011
Components: AIR BAGS
Incident Date: 09/01/2010
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR8BM******
Summary

2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT ILLUMINATING. *TGW THE CONSUMER STATED WITH THE LIGHT BEING ON, THERE IS NO PROTECTION FOR THE PASSENGER. THE LIGHT STAYED ON DURING VARIOUS TRIPS, FOR FIVE MINUTES, THREE MINUTES AND 13 MINUTES. WHEN THE CONSUMER SHUT THE VEHICLE OFF AND STARTED IT AGAIN, THE LIGHT ILLUMINATED AND THEN WENT OUT. WITHIN A COUPLE OF MINUTES, THE LIGHT CAME BACK ON AND STAYED ON FOR 11 MINUTES. *JB

09/27/2011
Components: POWER TRAIN
Incident Date: 09/15/2010
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP0BM******
Summary

I HAVE CONCERNING ISSUES WITH THE TRANSMISSION OF THIS VEHICLE SINCE PURCHASE 8/27/2010. THE TRANSMISSION HAS MAJOR HESITATION WHEN ACCELERATING, SLOWING DOWN AND WITH EVERDAY USE(JERKY FEELING IN CITY TRAFFIC) NO MATTER WHAT DRIVE MODE IS USED I.E SPORT, NORMAL, ECO, SNOW MODES. WHETHER YOU PULL OUT TO PASS ON THE FREEWAY OR,PASS BICYCLE ON A NARROW 2 LANE ROAD, AT RESIDENTIAL SPEEDS, THE TRANSMISSION HESITATES DRAMATICALLY(2-5 SECONDS),ACTUALLY TO THE POINT I DON'T FEEL SAFE WITH THIS VEHICLE. I HAVE TAKEN THE VEHICLE BACK TO THE DEALER 4+ TIMES TO ADDRESS THIS ISSUE,CONTACTED INFINITI CONSUMER AFFAIRS, AND WAS TOLD BY ALL, THAT IT WAS "NORMAL" OPERATION.... WHICH IT IS NOT!!! *TT

05/26/2011
Components: VISIBILITY
Incident Date: 04/06/2010
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AR7BM******
Summary

SUNVISOR DOES NOT FOLD BACK FAR ENOUGH BLOCKING TALL DRIVER'S VIEW OF ROAD. LEFT EDGE OF SUNVISOR HITS EDGE OF TRIM PREVENTING PROPER ADJUSTMENT. NOTE THAT 2012 VISORS HAVE BEEN SLIGHTLY REDESIGNED AND WORK PROPERLY. *TR

01/31/2011
Components: STEERING
Incident Date: 01/30/2011
Crash: No
Fire: No
Vehicle Identification Number: JN1BY1AP1BM******
Summary

DIFFICULTY IN STEERING A NEW 2011 INFINITY M37S. *TR

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