EN

2011 Lexus IS250c C RWD

4
Recalls
47
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

47 Complaints

for 2011 LEXUS IS250C
05/15/2021
Components: AIR BAGS
Incident Date: 05/15/2021
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C23B5******
Summary

TAKATA AIRBAG HAS BEEN RECALLED FOR THIS MODEL. ATTEMPTS HAVE BEEN MADE TO CONTACT VIA INSTRUCTIONS ON RECALL LETTER FROM MANUFACTURER. WAS INFORMED SOMEONE WOULD BE OUT TO REPAIR IT AND NO ONE SHOWED UP.

09/21/2020
Components: STEERING
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C25B5******
Summary

FIRST STARTED WITH STEERING GETTING STUCK A BIT WHILE CHANGING LANES NOW THE ELECTRIC RACK AND PINION MAKES NOISE STEERING LEFT AND RIGHT WHILE PARKING IN AND OUT ALSO WHILE DRIVING.

02/05/2020
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/24/2020
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C22B5******
Summary

FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOUGH TO FIND OUT AFTER ARRIVING HOME. THE PROBLEM APPEARED THE NEXT MORNING.

11/08/2019
Components: STRUCTURE,SEATS
Incident Date: 10/09/2019
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C29B5******
Summary

THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE

07/16/2019
Components: AIR BAGS
Incident Date: 07/05/2019
Crash: Yes
Fire: No
Vehicle Identification Number: JTHBF5C24B5******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS250. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER DID NOT SUSTAINED INJURIES, THE FRONT PASSENGER SUSTAINED FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING AND WAS NOT REPAIRED. THE CONTACT STATED THAT HE JUST RECEIVED A RECALL NOTICED WHICH THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

01/14/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 11/13/2017
Crash: Yes
Fire: No
Vehicle Identification Number: JTHCF5C20B5******
Summary

I WAS DRIVING IN HEAVY TRAFFIC (STOP AND GO); I WAS FULLY STOPPED WITH MY FOOT ON THE BRAKE - I EASED OFF THE BRAKE TO SLOWLY ROLL FORWARD - ABSOLUTELY DID NOT PLACE MY FOOT ON OR ANYWHERE NEAR THE GAS PEDAL - AS I EASED OFF BRAKE, I FELT A STRONG "SURGE" FROM THE FRONT OF THE CAR- THE CAR ACCELERATED AND I SLAMMED IN TO A TRUCK THAT WAS DIRECTLY IN FRONT OF ME- I LOOKED AT THE DASHBOARD AS THIS WAS HAPPENING AND THE "CHECK ENGINE" LIGHT AND THE "TRACTION" LIGHT WERE BOTH ON - I TRIED TO BRAKE BUT THE BRAKE PEDAL WAS HARD - I WAS STOPPED DUE TO THE IMPACT OF HITTING THE TRUCK-- I AM ATTACHING THE EDR REPORT AS RETRIEVED BY A COMPANY LEXUS CONTRACTS WITH

12/31/2017
Components: AIR BAGS
Incident Date: 12/31/2017
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C2XB5******
Summary

TAKATA RECALL - MY CAR IS SUPPOSEDLY AFFECTED BY THE RECALL, BUT THE RECALL WILL NOT ACTUALLY SHOW UP IN THE SYSTEM- IT SOUNDS LIKE IT ONLY HAPPENS IN 2019 - WHICH IS GREATER THAN 6 YEARS AFTER THE CAR WAS PUT IN SERVICE. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND LOSS OF VALUE TO THE CAR. ADDITIONALLY, THE CAR IS CURRENTLY IN PA BUT WILL BE MOVING TO WARMER WEATHER CLIMATE AND THIS WILL CAUSE THE DEGRADATION TO HAPPEN MORE RAPIDLY. LEXUS REPORTS THERE ARE NO ISSUES, WHICH IS NOT TRUE ACCORDING TO THEIR OWN WEBSITE.

11/25/2017
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 11/01/2015
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C20B5******
Summary

MY DASHBOARD IS MELTING AND IT'S HARD TO SEE WHEN DRIVING BECAUSE OF THE SUN REFLEXT

09/05/2017
Components: AIR BAGS
Incident Date: 01/31/2017
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C24B2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/23/2017
Components: AIR BAGS
Incident Date: 09/21/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C20B5******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE CERRITOS LEXUS DEALER (18800 STUDEBAKER RD, CERRITOS, CA 90703, PHONE NUMBER: (562) 263-7857) AND INFORMED THE CONTACT THAT THEY WOULD NOT SERVICE THE VEHICLE SINCE THE CONTACT WAS THE SECOND OWNER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

08/22/2017
Components: AIR BAGS
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C2XB2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PARK PLACE LEXUS PLANO DEALER LOCATED IN PLANO, TEXAS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/09/2017
Components: AIR BAGS
Incident Date: 05/30/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C23B2******
Summary

"TAKATA RECALL"-RECEIVED NOTIFICATION VIA US MAIL MAY 2016, STATING THAT MY VEHICLE MODEL WAS SUBJECT TO RECALL DUE TO THE TAKATA AIRBAGS. WHEN I CALLED THE NUMBER PROVIDED I WAS TOLD TO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT OF MY VEHICLE AND THAT I'D BE CONTACTED ONCE THE REMEDY WAS AVAILABLE FOR MY VEHICLE. THIS IS A MAJOR INCONVENIENCE NOT TO BE ABLE TO UTILIZE WHOLE CAR. IT'S NOW A FULL YEAR LATER AND STILL NO REMEDY. THIS IS DANGEROUS AND NEEDS TO BE TAKEN CARE OF NOW.

08/08/2017
Components: AIR BAGS
Incident Date: 08/08/2017
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C2XB5******
Summary

TAKATA RECALL - ON THE WEBPAGE HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS, THE 2011 LEXUS IS250 AWD IS SHOWN TO BE INCLUDED IN THE TAKATA AIRBAG RECALL, HOWEVER WHEN SEARCHING BY THE VIN, NO RECALLS ARE SPECIFIED. I HAVE NOT RECEIVED ANY RECALL INFORMATION FROM LEXUS. PLEASE ADVISE IF THE CAR IS INCLUDED ACTUALLY INCLUDED IN THE RECALL. THANK YOU.

06/13/2017
Components: AIR BAGS
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C29B2******
Summary

RECEIVED NOTICE OF PASSAGE AIR BAG DEFECT ON MAY 23,2016. NO REMEDY PROVIDED, ONLY SUGGESTED THAT NO ONE RIDE IN FRONT PASSENGER SEAT. AS OF JUNE 13, 2017, MORE THAN A YEAR LATER, NO REMEDY HAS BEEN PROVIDED BY LEXUS. IT IS UNREASONABLE TO NOT ALLOW A PASSENGER IN THE FRONT SEAT FOR THIS LONG A TIME (OVER ONE YEAR SO FAR). WE NEED A REMEDY NOW.

06/01/2017
Components: AIR BAGS
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C2XB2******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN DECEMBER OF 2016. THE DEALER (HENDERSON NEVADA LEXUS) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *JS

04/20/2017
Components: AIR BAGS
Incident Date: 04/28/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C25B2******
Summary

TAKATA RECALL. IT HAS BEEN 12 MONTHS SINCE WE WERE NOTIFIED OF THIS RECALL, AND THE DEALERSHIP HAS YET TO HAVE A REMEDY AVAILABLE, WITH NO POSSIBLE DATE IN SIGHT. WE DO NOT FEEL SAFE DRIVING THE VEHICLE AND CANNOT ACCOMMODATE PASSENGERS. THIS IS NOT A TIMELY REMEDY.

04/13/2017
Components: AIR BAGS
Incident Date: 09/01/2016
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/11/2017
Components: AIR BAGS
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C2XB5******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/13/2017
Components: AIR BAGS
Incident Date: 02/16/2017
Crash: Yes
Fire: No
Vehicle Identification Number: JTHBF5C21B5******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT THUMB THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

02/24/2017
Components: AIR BAGS
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C21B5******
Summary

TAKATA RECALL: THIS HAS BEEN A RECALL SINCE 5/2016 AND I HAVE YET TO GET A REMEDY FROM LEXUS. IT IS REALLY INCONVENIENT TO NOT BE ABLE TO HAVE ANY PASSENGERS IN MY PASSENGER SEAT FOR THIS LONG. THIS NEEDS TO BE HANDLED ASAP!

02/21/2017
Components: AIR BAGS
Incident Date: 05/31/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C25B2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *CN

02/11/2017
Components: AIR BAGS
Incident Date: 04/05/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C22B5******
Summary

"TAKATA RECALL" SINCE RECALL NO REPAIR HAS BEEN OBTAINED YET, PRESUMABLY DUE TO ''NO REPLACEMENT PARTS AVAILABLE'' SAYS SOLE LOCAL DFW DEALERSHIP WHICH SUPPOSEDLY PUT ME ON A WAITING LIST.

02/01/2017
Components: AIR BAGS
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C23B2******
Summary

TAKATA RECALL IN JUNE 2016 I RECEIVED A LETTER NOTIFYING ME THAT MY PASSENGER AIRBAG WAS ON RECALL FOR BEING DANGEROUS & HARMFUL IF INFLATED AND TO NOT HAVE ANY FRONT SEAT PASSENGERS IN MY VEHICLE. TO DATE, THERE HASN'T BEEN A FIX FOR THE RECALL WHICH HAS BEEN GOING ON 8 MONTHS NOW. I AM VERY UPSET THAT THIS ISSUE HASN'T BEEN RESOLVED. NO ONE HAS CHECKED ON MY VEHICLE NOR OFFERED A LOANER. I RECENTLY TOOK MY CAR IN FOR SERVICE & A RENTAL CAR OPTION WAS MENTIONED. THAT ISN'T ACCEPTABLE WHEN I'M PAYING A CAR NOTE FOR A VEHICLE TO WHICH I CAN NOT FULLY USE. I HAVE A DISABLED PARENT WHO I CARE FOR & IT'S NOT COMFORTABLE FOR HER TO RIDE IN THE BACK SEAT. THE BACKSEAT OF THE IS250 IS TIGHT & MORE COMFORTABLE FOR KIDS NOT ADULTS. I AM HER SOLE CARE TAKER AND THIS INCONVENIENT ISSUE AS LEXUS EXPLAINS IT, IS NOT ACCEPTABLE. AT THIS POINT I DO NOT BELIEVE THAT LEXUS OR THE MANUFACTURER ARE TRYING TO COME UP WITH A FIX OR REPLACEMENT BECAUSE THE VEHICLE IS AN OLDER MODEL. IF THAT IS THE CASE, THEN LEXUS NEEDS TO EITHER REPLACE OR BUY BACK THESE VEHICLES.

01/24/2017
Components: AIR BAGS
Incident Date: 06/15/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C23B2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/11/2017
Components: AIR BAGS
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C2XB5******
Summary

TAKATA RECALL - CURRENTLY NO REMEDY FOR THE RECALL BACK IN MAY 2016

01/09/2017
Components: AIR BAGS
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C21B5******
Summary

NHTSA RECALL # 16V-340 I WAS INFORMED IN WRITING OVER 6 MONTHS AGO. NOTHING FURTHER HAS HAPPENED SINCE. THE AIR BAGS SHOULD BE REPLACED IMMEDIATELY IF DEFECTIVE! I'M FILING A COMPLAINT THAT LEXUS IS TAKING TOO LONG. BASED ON ATTACHED SCREENSHOT, THEIR EXCUSE IS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" NOT ACCEPTABLE.

11/23/2016
Components: AIR BAGS
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C20B2******
Summary

TAKATA RECALL - I RECEIVED NOTICE OF THIS RECALL IN MAY OF 2016 - IT HAS BEEN OVER 6 MONTHS THAT I CANNOT USE MY VEHICLE. THIS TIME IS UNACCEPTABLE AND LEXUS NEEDS TO GET THIS FIXED ASAP

11/17/2016
Components: AIR BAGS
Incident Date: 11/17/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C24B5******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2016
Components: AIR BAGS
Incident Date: 11/05/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C23B2******
Summary

TAKATA RECALL. THIS RECALL IS TAKING TOO LONG AND THERE IS NO RESOLUTION DATE PROPOSED. I AM TRYING TO TRADE-IN OR SELL MY VEHICLE AND RECEIVE OFFERS $4000 OR MORE LESS THEN KBB VALUE. I DON'T WANT TO USE THE VEHICLE ESPECIALLY WITH A FRONT SEAT PASSENGER. THE REAR SEATS ARE NOT CONVENIENT IN THE IS250C MODEL AS IT IS A TWO DOOR AND THE REAR SEATS OFFER A CRAMPED SPACE FOR PASSENGERS.

11/01/2016
Components: AIR BAGS
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C21B5******
Summary

TAKATA RECALL ACCORDING TO SAFERCAR.GOV, THERE HAS BEEN AN AIRBAG RECALL (#16V340) SINCE 5/23/16 WITH NO REMEDY. WHAT CAN BE DONE TO GET THIS EXPEDITED AS THIS HAS BEEN VERY INCONVENIENT FOR ME? I DRIVE THIS VEHICLE EVERYDAY AS IT IS MY SOLE MEANS OF TRANSPORTATION.

10/22/2016
Components: AIR BAGS
Incident Date: 10/22/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C23B5******
Summary

TAMARA RECALL. I FEEL THAT THEY ARE DOING NOTHING TO RESOLVE THIS PROBLEM. I RECEIVED THIS NOTICE IN MAY OF 2016 AND IT IS NOW OCTOBER 2016 . WHY DON'T THEY JUST REPLACE THE AIR BAG WITH A DIFFERENT ONE. REMOVE THE DEFECTIVE ONE NOT SEND A NOTICE NOT TO USE YOUR CAR. I HAVE A CHILD AND HE SITS IN THE PASSENGER SEAT AND IF ANYTHING WERE TO HAPPEN TO HIM BECAUSE OF THE LACK OF RESPONSE TO THE RECALL . I WILL TAKE LEGAL ACTION ESPECIALLY HEARING ABOUT THE LADY WHO JUST RECENTLY DIED REGARDING THESE AIRBAGS. I KEEP ASKING LEXUS ON WHEN THEY ARE GOING TO FIX THE PROBLEM AND THEY SAID NEXT YEAR (2017) SOMETIME. WHY IS IT THAT OUR SAFETY IS NOT A PRIORITY. BUT THEY SURE ARE IN A RUSH TO SELL YOU A CAR. I BOUGHT MY CAR TO USE IT NOT SIT AT HOME TO LOOK PRETTY AND STAY PARKED BECAUSE THAT'S THE ADVICE THEY ARE GIVING US. HOW HARD IS IT TO REPLACE 1 AIRBAG . ACCIDENTS HAPPEN EVERY DAY AND NO ONE KNOWS WHEN THEY WILL BE INVOLVED IN ONE. I WORK REALLY FAR FROM HOME AND I AM SCARED TO DRIVE MY CAR KNOWING THAT AT ANYTIME MY AIRBAG CAR DEPLOY ON ITS OWN OR IN FEAR OF BEING INVOLVED IN AN ACCIDENT THAT WILL CAUSE MY AIR BAG TO DEPLOY.

09/20/2016
Components: AIR BAGS
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C2XB5******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/19/2016
Components: UNKNOWN OR OTHER
Incident Date: 09/19/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C20B5******
Summary

TAKATA RECALL DONT KNOW EXACTLY BUT FEEL VERY UNSAFE, SCARE WHEN SITTING AT FRONT PASSENGER SEAT IN EVERY TIME THE CAR TURNS.

09/07/2016
Components: AIR BAGS
Incident Date: 06/06/2016
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

09/07/2016
Components: AIR BAGS
Incident Date: 09/07/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBK262665******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/21/16*LJ *TR

09/05/2016
Components: AIR BAGS
Incident Date: 05/26/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHFE2C22B2******
Summary

LEXUS NOTIFIED ME IN MAY 2016 OF A RECALL FOR TAKATA AIRBAGS, BUT HAS NOT TAKEN DEFINITIVE ACTION TO REPLACE MY AIRBAG SO MY CAR IS SAFE TO DRIVE.

07/22/2016
Components: AIR BAGS
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C23B5******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/16/2016
Components: AIR BAGS
Incident Date: 01/01/2011
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C24B2******
Summary

TAKATA RECALL

12/04/2014
Components: TIRES
Incident Date: 12/03/2014
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C28B5******
Summary

VIOLENT TREAD SEPARATION ON DUNLOP SP SPORT 2050 AT 37,000 MILES. *TR

11/26/2014
Components: STRUCTURE
Incident Date: 11/20/2012
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C23B2******
Summary

ABOUT SIX MONTHS AFTER GETTING THIS CAR BRAND NEW I STARTED SMELLING A FOUL ODOR. IT HAPPENED EVERY TIME I USED THE AIR CONDITIONING. WHEN I WENT TO OPEN THE FRESH AIR MODE A MOLDY/MUSTY SMELL EMANATED THROUGHOUT THE CAR. IT CONTINUED AND I TOOK THE CAR IN SEVERAL TIMES TO LEXUS. THEY CHANGED THE CABIN FILTERS, EVEN USED A STATE OF THE ART PROCESS TO ELIMINATE THE ODOR - BUT IT KEPT COMING BACK. THEY CLAIMED IT WAS AN ENVIRONMENTAL ISSUE. HOWEVER I GOT AN ATTORNEY WHO SUGGESTED I HIRE A MOLD EXPERT AND SURE ENOUGH THEY FOUND A TOXIC MOLD IN THE ENGINE. LEXUS STILL REFUSED TO DO ANYTHING ABOUT THIS. EVERYONE WHO HAS BEEN IN MY CAR SMELLS THIS EXCEPT THE PEOPLE AT LEXUS. IT IS DOCUMENTED THAT THE MOLD EXISTS, BUT THEY REFUSE TO ADMIT IT'S PROBABLY DUE TO A LEAK IN THE A/C SYSTEM. THEY WOULD NEVER TAKE THE A/C APART TO FIND THE LEAK SO I'VE HAD TO DRIVE THIS SMELLY CAR FOR THE PAST 2 1/2 YEARS....I'M GOING TO TURN IT IN EARLY FOR FEAR OF BREATHING IN THIS TOXIC MOLD AND SHAME ON LEXUS FOR NOT BEING CONCERNED ABOUT MY HEALTH. AN AIR CONDITIONING EXPERT IN LOS ANGELES TOLD ME HE HAS HAD SEVERAL COMPLAINTS ABOUT SIMILAR SMELLS FROM THE IS. MY DOCTOR SAID THIS MOLD IS MAN MADE AND NOT ENVIRONMENTAL SO IT MUST BE FROM WATER CONDENSATION. ALSO, MY CAR HAD SEVERAL OTHER ISSUES LIKE THE FRESH AIR MODE WOULD NOT STAY OPEN SO THAT THE WATER CONDENSATION COULD DRY OUT. THAT HAD TO BE REPAIRED TWO OR THREE TIMES. *TR

04/23/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 12/20/2013
Crash: No
Fire: No
Vehicle Identification Number: JTHCF5C25B5******
Summary

DURING THE MONTH OF DECEMBER 2013, I EXPERIENCED SEVERAL INCIDENTS OF UNINTENDED ACCELERATION. I ALSO HAD SEVERAL BEFORE DECEMBER THAT I DIDN'T PAY MUCH ATTENTION TO. WHAT THEY HAD IN COMMON WAS THAT THE VEHICLE WAS ALMOST STOPPED WITH MY FOOT ON THE BRAKE WHEN I EXPERIENCED A SURGE. IN ONE INSTANCE, I WAS EASING OUT OF A STRIP MALL PARKING LOT ONTO A MAJOR HIGHWAY WITH JUST THE IDLE SPEED MOMENTUM MOVING THE CAR WITH MY FOOT ON THE BRAKE. THE CAR SURGED AND PULLED ME INTO THE ROADWAY BLINDLY BUT FORTUNATELY THERE WERE NO ONCOMING VEHICLES. HAPPENED AGAIN ON MARCH 20, 2014 WITH FULL DOCUMENTATION ON MY PART. *TR

10/30/2013
Components: ENGINE
Incident Date: 09/10/2013
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C23B2******
Summary

TL* THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE SURGED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

03/13/2013
Components: SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
Incident Date: 01/06/2012
Crash: Yes
Fire: No
Vehicle Identification Number: JTHCF5C22B5******
Summary

CAR SUDDENLY LURCHED FORWARD (WHILE MY FOOT WAS ON THE BRAKE APPROACHING A STOP SIGN) AND STRUCK THE VEHICLE IN FRONT OF ME ON JANUARY 6, 2012. THIS PROBLEM OCCURRED AGAIN IN DECEMBER 2012 AND JANUARY 2013, I.E., CAR LURCHED FORWARD WHILE DRIVER'S FOOT WAS ON THE BRAKE WHILE APPROACHING A STOP LIGHT/SIGN. THE LATTER INCIDENTS DID NOT RESULT IN ANY ACCIDENT OR INJURY.

02/05/2013
Components: POWER TRAIN,SERVICE BRAKES
Incident Date: 10/10/2012
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C23B5******
Summary

UNINTENDED ACCELERATION EVENT WHILE DRIVING UP A STEEP HILL, VEHICLE BEGAN TO ACCELERATE QUICKLY ON IT'S OWN ACCORD. WHILE BRAKING, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND ONLY SERVED TO DESTABILIZE THE VEHICLE AND SLOW IT SLIGHTLY. TACHOMETER WAS PEGGED AT 6,000 RPM AND THE VEHICLE WOULD NOT STOP. AFTER PUSHING THE "START" BUTTON SEVERAL TIMES THE VEHICLE SHUT DOWN AND WAS BROUGHT TO A STOP. THIS TOOK ALMOST TWO MINUTES AND WAS EXTREMELY DANGEROUS. LEXUS INSPECTED THE VEHICLE AND DETERMINED IT OPERATING AS DESIGNED, WITH NO MANUFACTURING DEFECTS FOUND. WE SOLD THIS VEHICLE TO THE LEXUS DEALER FOR $26,000 WELL BELOW THE LOW BLUE BOOK. *TR

12/12/2012
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 12/07/2012
Crash: Yes
Fire: No
Vehicle Identification Number: JTHBF5C25B2******
Summary

I WAS DRIVING MY VEHICLE AND THE VEHICLE 3 CAR LENGTHS AHEAD OF ME PUT ON HIS BRAKES AND WHEN I WENT TO PUT ON MY BRAKES MY CAR CONTINUED TO ACCELERATE AND I HAD NO CONTROL OF THE BRAKING AND RAN INTO THE BACK OF THE VEHICLE. MY AIRBAGS FAILED TO DEPLOY- MY CAR WAS A COMPLETE LOSS TO THE FRONT END ($17,000.00) AND THE INSURANCE APPRAISER,BODY SHOP, POLICE OFFICER, TOWING COMPANY WERE STUNNED THAT THE AIRBAGS FAILED TO DEPLOY DO TO THE SEVERITY OF IMPACT AND DAMAGE. *TR

10/13/2011
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/02/2011
Crash: No
Fire: No
Vehicle Identification Number: JTHBF5C22B5******
Summary

DROVE OVER GRAVEL ON ROAD, THEN STEERING COLUMN FROZE UP. WHEN BROUGHT TO LEXUS THEY SAID ALL THE ELECTRICAL STEERING COMPONENTS ARE BROKE. MY INSURANCE CO. SAID PARTS ARE MADE OF PLASTIC, AND WOULD TAKE A MINOR OCCURRENCE TO CAUSE BREAKAGE TO THESE NECESSARY PARTS. INSURANCE CO. SAYS IT SHE BE UNDER WARRANTY (I HAVE LESS THEN 3,000 MILES), BUT LEXUS SAYS NO! *TR

08/06/2011
Components: STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC
Incident Date: 04/01/2011
Crash: No
Fire: No
Vehicle Identification Number: JTHFF2C27B2******
Summary

INTERMITTENT PROBLEM - CAR OCCASIONALLY PULLS TO EITHER SIDE, RIGHT OR LEFT, WHEN APPLYING BRAKES. A VIDEO RECORDING OF THE LATEST INCIDENT, WHICH OCCURRED ON 7/29/11, SHOWING THE STEERING WHEEL SPINNING 90 DEGREES TO THE LEFT WHEN BRAKES WERE APPLIED AT A SPEED OF APPROXIMATELY 10 MPH WHILE DRIVING ON THE GRAND CENTRAL PARKWAY IN QUEENS, NEW YORK IS AVAILABLE UPON REQUEST. THE PROBLEM WAS REPORTED TO LEXUS CORPORATE AND BROUGHT TO LEXUS OF QUEENS (NEW YORK CITY) FOR CORRECTION ON 7/19/11. SINCE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM, IT WAS DETERMINED THAT, "VEHICLE IS OPERATING AS DESIGNED." I CAN NOT, WITH COMPLETE CERTAINTY, STATE THAT THE BRAKES ARE CAUSING THE PROBLEM. HOWEVER, AN ASE-CERTIFIED MASTER TECHNICIAN, WHEN THE PROBLEM WAS DESCRIBED TO HIM OFFERED HIS OPINION. HE WROTE, "WHEN A VEHICLE PULLS EITHER WAY THE POSSIBLE PROBLEMS ARE NO FLUID PRESSURE GETTING TO OPPOSITE SIDE OF THE PULLING, A FROZEN OR STICKING CALIPER OR PARTLY COLLAPSED FLEX HOSE ON THE OPPOSITE SIDE OF THE PULLING. THE ABS AND/OR TRACTION CONTROL SYSTEM MIGHT NOT BE ALLOWING PRESSURE TO THE BRAKE CALIPER. THERE ALSO COULD BE AIR TRAPPED IN THE SYSTEM." ADDITIONAL DOCUMENTATION WILL BE MAILED TO NHTSA. UPDATED 08-29-11 *BF UPDATED 10/17/11 UPDATED 02/07/12 THE CONSUMER STATED THE BRAKE PULLING HAPPENS ABOUT EVERY 195 MILES. UPDATED 05/12/2012 *JS

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