EN

2011 Mercedes-Benz CLS-Class 4 DR RWD

1
Recalls
7
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

7 Complaints

for 2011 MERCEDES-BENZ CLS-CLASS
10/20/2017
Components: AIR BAGS
Incident Date: 10/20/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDSJ4EB8GN******
Summary

NO REMEDY TO REPLACE DANGEROUS AIRBAGS. IM AT HIGHER RISK DUE TO LIVING IN A HIGH HUMIDITY STATE OF FLORIDA.

07/02/2015
Components: SEATS
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDDJ7CB5BA******
Summary

SITTING @ RED LIGHT NOT MOVING AND BOTH HEAD RESTS DEPLOYED. HADN'T HIT ANY POT HOLES NOR WAS MY VEHICLE JARRED IN ANY WAY. HAD TO PAY $165 FOR DEALER TO RESET THEM AS IT WAS NOT UNDER WARRANTY....UPDATED 09/22/15 *BF THE HEADREST MECHANISM MUST BE DEFECTIVE TO DEPLOY WHILE THE VEHICLE IS SITTING PERFECTLY STILL. UPDATED 12/9/2015 *JS

01/06/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/03/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDDJ7CB4BA******
Summary

I SMELL GAS FUMES IN AND AROUND THE VEHICLE. I AM WORRY BECAUSE THE SMELL IS VERY STRONG WERE THE BABY CAR SEAT IS, HE IS INHALING ALL THAT FUMED.

11/17/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/17/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDNG7BBXBA******
Summary

TODAY, I WAS INFORMED BUY THE MERCEDES BENZ DEALER SERVICE SPECIALIST AT INTAKE, AT THE ONLY DEALER IN FAYETTEVILLE N.C. 3203 BRAGG BLVD. WHEN TAKING THE CAR IN FOR SERVICE THAT THE REVERSE CAMERA FOR BACKING UP SAFELY, COAXIAL CABLE WAS DAMAGED CAUSING THE CAMERA TO MALFUNCTION DUE TO OPENING AND CLOSING THE TRUCK. APPARENTLY, THE TRUCK SLICES THE COAXIAL CABLE EACH TIME YOU OPEN AND CLOSE THE TRUCK UNTIL THE CABLE BREAKS, STOPPING THE CONNECTION OF THE CAMERA TO THE VIEWER. I DON'T BELIEVING THIS DEFECT IN THE USE OF THE TRUCK CAUSING THE CABLE TO BE CUT UP SHOULD BE AT THE CONSUMERS EXPENSE TO FIX EACH TIME IT HAPPENS FROM SIMPLY USING OUR TRUNKS. I ALSO HAVE A DISABILITY RETIREMENT DUE TO INJURES TO MY NECK AND BACK WORKING AS A LAW ENFORCEMENT OFFICER, AND THAT BACK UP CAMERA HELPS TO INSURE SAFE BACK UPS FOR PEOPLE SUCH AS MYSELF. *TR

06/17/2013
Components: TIRES,WHEELS
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDDJ7HB3BA******
Summary

THE FIRST TIME ON 05.01.2013, I WAS APPROACHING THE EXPWY EXIT (AT ABOUT 45MPH) WHEN I HEARD A LOAD POP & THE CAR SYSTEM WARNING FOR LOW TIRE PRESSURE CAME ON. I PULLED OVER AND INSPECTED THE FRONT PASSENGER TIRE THAT APPEARED TO BE FLAT. ROADSIDE ASSISTANCE FROM MERCEDES BENZ- SAN JUAN CAME & THE GENTLEMAN PROCEEDED TO CHANGE THE TIRES. UPON INSPECTION, HE STATED THAT THE TIRE HAD BLOWN OUT FROM THE INSIDE WAS AND THERE APPEARED TO BE NO PUNCTURE DAMAGE TO THE TIRE. LATER, THE DEALERSHIP ALSO STATED THAT THERE WAS NO IDENTIFIABLE PUNCTURE MARK AND THAT THE TREADING WAS LIKE NEW. MY 2011 CLS63 HAS ONLY 23,000 MILES. THE DEALERSHIP DETERMINED THAT THE BRIDGESTONE POTENZA TIRES THAT I HAD WERE NOT COVERED BY THE WARRANTY, AND PROCEED TO CHARGE ME FOR THE REPLACEMENT. THEN ON 06.09.2013 THE FRONT DRIVERSIDE TIRE BLEW OUT AS I WAS DRIVING HOME, ON A 30 MPH ROAD. SAME SCENARIO, I HEARD A LOUD POP AND PULLED OVER. ROADSIDE ASSISTANCE WAS AGAIN ON SITE, AND THE FRONT DRIVERSIDE TIRE HAD BLOWN OUT FROM THE INSIDE WALL. UPON DISCUSSING THE OBVIOUS TIRE DEFECT WITH THE SAME DEALERSHIP, THEY AGAIN STATED THAT THE TREADING WAS LIKE NEW AND THERE WAS NO IDENTIFIABLE PUNCTURE DAMAGE TO THE TIRE. THEY LATER STATED THAT I MUST HAVE HIT A SIDEWALK TO MAKE THE TIRE BURST. I TOLD THE DEALERSHIP THAT IF I HAD HIT A SIDEWALK, WOULDN'T THE DAMAGE HAVE BEEN ON THE OUTER WALL? OR AT LEAST, THE TIRE WOULD HAVE VISIBLE DAMAGE CAUSED BY HITTING THE SIDEWALK? THEY LATER STATED THAT AFTER FURTHER REVIEW THEY HAD IDENTIFIED A PUNCTURE MARK. UPON QUESTIONING THEIR NEW FINDINGS AND MY PREVIOUS EXPERIENCE, JUST ONE MONTH EARLIER WITH THE OTHER FRONT TIRE, THE DEALERSHIP STATED THAT THE WARRANTY WOULD NOT COVER ROAD HAZARD DAMAGES - EVEN THOUGH THEY DID NOT IDENTIFY ANY, AND THEY ALSO KEPT NO RECORD OF MY FIRST COMPLAINT. HOW IS IT THAT THE TIRES POSE A HAZARD AT SUCH A LOW SPEED, ON A SPORTS CAR? *TR

03/14/2012
Components: POWER TRAIN
Incident Date: 04/15/2011
Crash: No
Fire: No
Vehicle Identification Number: WDDDJ7CB3BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ CLS 550. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD AFTER BEING SHIFTED INTO DRIVE AND DRIVEN OUT OF A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER STATED THAT THE TRANSMISSION CODES NEEDED TO BE RESET. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 18,000. UPDATED 04/25/12*LJ THE CONSUMER STATED WHEN HE SHIFTED FROM REVERSE TO DRIVE, THERE WAS A LONG DELAY TO ENGAGE. UPDATED 05/02/12

08/09/2011
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 07/20/2011
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5EB9BR******
Summary

MY NEW 2011 MERCEDES C300 2500 MILES IN. THE FRONT ROTORS WARPED. THE STEERING WHEEL SHAKES WHEN YOU APPLY BRAKES. THIS ISSUE WAS CONFIRMED BY FLETCHER JONES MERCEDES BENZ OF NEWPORT BEACH CALIFORNIA. MERCEDES CORPORATE AND FLETCHER JONES MERCEDES DENIED BY REQUEST TO REPLACE. THEY WILL NOT COVER IT. THIS IS MY SECOND NEW MERCEDES IN 3 YEARS AND LIKELY MY LAST. *TR

0 Recalls

for 2011 MERCEDES-BENZ CLS-CLASS

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