EN

2011 Mercedes-Benz S-Class 4 DR RWD

2
Recalls
12
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

12 Complaints

for 2011 MERCEDES-BENZ S-CLASS
03/25/2021
Components: ENGINE,HYBRID PROPULSION SYSTEM
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDNG9FB7BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S400. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE HYBRID BATTERY WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INTERIOR LIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813)543-8419) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER ELECTRONIC MODULE FOR THE HYBRID SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

09/23/2020
Components: STRUCTURE
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDNG7BB3BA******
Summary

IABOUT 2 MONTHS AGO, I WAS UNABLE TO START MY CAR. IT HAD A WARNING MESSAGE 'SERVICES REQUIRED. DO NOT SHIFT THE GEAR'. WE TOWED OUR CAR TO THE DEALER AND LEARNED THAT THE BACKSEAT FLOOD HAD STANDING WATER! THIS CAUSED THE ELECTRONIC SHORTAGE. WE PAID OVER $2000 TO MAKE THE CAR RUNNING AGAIN. IT LOOKS THAT THE RAIN GOT IN THROUGH DRIVER SIDE BACK WINDOW BECAUSE OF THE SEALING PROBLEMS. IT RAINED LAST NIGHT. I JUST LOOKED AT MY CAR. THE BACK FLOOR LIKES RIVER AGAIN. I AM UNABLE TO START THE CAR AGAIN. NOW WE FEEL THAT THIS CAR IS VERY UNSAFE. WE DO NOT KNOW WHEN THE RAIN WILL GET INTO THE CAR TO CAUSE THE ELECTRONIC PROBLEMS. WE ARE AFRAID THAT WE MAY BE TRAPPED IN A FLOOD IF WE DRIVE IT IN THE RAIN' WE CONTACTED THE DEALER LAST MONTH TO ASK THEM TO RECALL THIS CAR AND FIND THE REASON FOR THIS LEAKING. THEY TOLD US TO PAY ALL THE COSTS. WE DID NOT ACCEPT BECAUSE THIS IS OBVIOUSLY A MANUFACTURE DEFECT! WE ARE SEEKING YOUR HELP TO SOLVE THIS ISSUE BECAUSE THIS LEAKING MAY CAUSE MANY ELECTRIC PROBLEMS THAT HAS MAKE THIS CAR UNABLE TO DRIVE. I ATTACHED THE EMAIL COMMUNICATIONS WITH THE DEALER IN CASE THAT YOU MAY NEED THEM. THANK YOU AND I AM LOOKING FORWARD TO HEARING BACK FROM YOU SOON!

01/07/2019
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDNG7EB6BA******
Summary

HYDRAULIC HOSE FAILED AND SPRAYED FLUID INSIDE HOOD AND ENGINE. ABC MALFUNCTION LIGHT CAME ON THEN WITHIN A FEW MINUTES CAR STOP. SMOKE AND FUMES CAUSING DIFFICULTY BREATHING AND EYE IRRITATION. COST OVER $1600.00 ON CAR HAVING ONLY 60,000 MILES. 60,000 MAINTENANCE DONE LESS THAN 1 MONTH PRIOR. ADDITIONAL DAMAGED TO TIRES AS SUSPENSION DROPPED. HAD TO HAVE IT TOWED TO DEALER.

11/28/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/05/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S400. THE CONTACT NOTICED A FLASHING INDICATOR ON THE INSTRUMENT PANEL RELATED TO THE VEHICLE OVERHEATING. A SECOND UNKNOWN WARNING INDICATOR ALSO ILLUMINATED. THE DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON, 4201 BELTWAY PL, ARLINGTON, TX 76018, 817-807-4800) DIAGNOSED THAT OIL LEAKED INTO A MODULE AND DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

09/13/2018
Components: SUSPENSION,WHEELS
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDNG9FB2BA******
Summary

'TAKATA RECALL' MY AIR SUSPENSION WONT MAINTAIN THE PROPER AIR TO KEEP THE AIR SUSPENSION INITS PROPER PLACEWHEN PARKED. ALSO THE TIRE PRESSURE MONITORS IS VERY ERATIC AND DONT DISPLAY TIRE PRESSURE LIKE ITS SUPPOSE TOO WHILE DRIVNG LOCALLY AND ESPECIALLY ON THE HIGHWAY. THIS CAR ONLY HAVE 65000 MILES ON IT AND I DIDNT EXPECT THESE PROBLEMS FROM A 2011 MERCEDES WITH LOW MILES.

08/22/2018
Components: ENGINE
Incident Date: 06/26/2018
Crash: No
Fire: Yes
Vehicle Identification Number: WDDNG7BB6BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S550. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE WHICH STARTED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ENGINE HARNESS LEADING TO THE OXYGEN SENSOR WAS THE CAUSE OF THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO HOUSE OF IMPORTS (6862 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 627-5553) FOR DIAGNOSTIC TESTING OVER A MONTH AGO WHERE IT WAS STILL AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE MANGER WAS ASSIGNED. THE CONTACT SENT PICTURES OF THE VEHICLE AND FAILED PARTS TO THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

04/20/2018
Components: ELECTRICAL SYSTEM
Incident Date: 04/11/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S400. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614) WHERE IT WAS DIAGNOSED THAT THE POWER ELECTRONIC CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED TSB NUMBER: 10050865 (ELECTRICAL AND AIR CONDITIONING), BUT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE SERVICE BULLETIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 123,000. THE VIN WAS NOT AVAILABLE.

11/21/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/20/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDNG7EB7BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S63. WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF A FUEL LEAK UNDER THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. PENSKE MERCEDES-BENZ OF WEST COVINA (2010 E GARVEY AVE S, WEST COVINA, CA 91791, (866) 240-5730) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,922.

06/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/14/2017
Crash: Yes
Fire: No
Vehicle Identification Number: WDDNG8GB8BA******
Summary

SHIFTING LEVER IS UP FOR REVERSE, CENTER FOR PARK, DOWN FOR FORWARD. ALL OTHER TRANSMISSIONS YOU PUSH UP FOR PARK. AFTER DRIVING ALL OTHER CARS, EVEN PRIOR MERCEDES IF YOU EXIT THE CAR YOU PUSH THE TRANSMISSION LEVER TO UP FOR PARK EVEN WITH THE ENGINE RUNNING YOU PUSH THE LEVER UP FOR PARK. THIS BECOMES A HABIT, A REFLEXIVE ACTION BUT IF YOU DO THIS IN THIS MERCEDES YOU GO INTO REVERSE. WHAT HAPPENED TO ME IS I STARTED THE CAR IN MY GARAGE AND FORGOT SOMETHING SO I HOPPED OUT WHILE REACHING FOR THE SHIFT LEVER AND PUSHED UP FOR PARK, BUT IT WASN'T PARK, IT WAS REVERSE AND MY CAR STARTED BACKWARD WITH ME ONLY PARTIALLY IN THE CAR. I BARELY MADE IT BACK IN BEFORE I WIPED OUT MY DRIVERS DOOR ON THE GARAGE WALL AS THE CAR EXITED THE GARAGE. I CAME WITHIN A WHISPER OF GETTING SMASHED BETWEEN THE CAR DOOR AND THE GARAGE. DAMAGE, ABOUT $7,000 BUT I AVOIDED GETTING KILLED. NOW, YOU MAY SAY THAT IT IS MY FAULT FOR NOT SHIFTING PROPERLY BUT WHY WOULD MERCEDES GO AWAY FROM WHAT HAS BEEN THE PRACTICE FOR MANY, MANY YEARS? MUCH OF DRIVING IS DOING WHAT YOU HAVE BEEN CONDITIONED TO DO, MUCH OF IT IS REFLEXIVE AND THAT SHOULD BE CONSIDERED IN DESIGN FOR SAFETY. I WROTE TO MERCEDES ABOUT THIS AND TOLD THEM THAT THIS IS A SAFETY ISSUE. I ASKED THEM FOR REIMBURSEMENT FOR MY REPAIR BUT I DON'T EXPECT THEY WILL COMPLY.

12/29/2016
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 12/28/2016
Crash: No
Fire: Yes
Vehicle Identification Number: WDDNG7EB1BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S63. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ON FIRE. THE CONTACT STATED THAT THE FIRE ORIGINATED FROM THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED MERCEDES BENZ DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. ...UPDATED 03/13/17 *BF UPDATED 08/17/2017*JS

10/07/2016
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 10/08/2010
Crash: No
Fire: No
Vehicle Identification Number: WDDNG8GB7BA******
Summary

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S550. WHILE DRIVING 70 MPH, THE VEHICLE ACCELERATED UP TO 110 MPH ON ITS OWN. THE REAR OF THE VEHICLE RATTLED WITHOUT WARNING. ON ANOTHER OCCASION, ALL THE WARNING INDICATORS FAILED TO ILLUMINATE AND THE GPS PROVIDED INCORRECT INFORMATION. THE VEHICLE WAS TAKEN TO A DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

05/09/2015
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2012
Crash: No
Fire: No
Vehicle Identification Number: WDDNG8GBXBA******
Summary

I HAVE 20 INCH WHEELS ON THE CAR AND IN THREE YEARS I HAVE HAD THREE WHEELS CRACK. TO DATE NO ACCIDENTS HAVE OCCURRED BUT I AM AFRAID OF A CATASTROPHIC WHEEL FAILURE AT 75 MILES PER HOUR

0 Recalls

for 2011 MERCEDES-BENZ S-CLASS

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