2011 Mini JCW Hardtop 3 HB FWD

The contact owns a 2011 Mini Cooper S. The contact received a recall notification for NHTSA Campaign Number: 18V248000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

ON 05/06/2021, I PURCHASED A USED 2011 MINI COOPER S TURBO. TWO DAYS LATER, I WENT TO START THE CAR, AND IMMEDIATELY SMELLED SOMETHING ELECTRICAL BURNING. WHEN I LIFTED UP HOOD, I COULD SEE SMOKE COMING FROM INSIDE THE ENGINE. I IMMEDIATELY UNHOOKED THE TWO BATTERY CABLES. I CALLED THE CAR LOT THAT I PURCHASED THE VEHICLE, AND WAS TOLD THAT THAT YEAR MINI HAD ISSUES WITH A COMPUTER BOARD OVERHEATING PAND SOMETIMES EVEN STARTING FIRES EVEN WHEN THE CAR ISN'T RUNNING. I HAVE A MEHANIC SCHEDULED FOR MONDAY TO REPAIR THE CAR.

THE PASSENGER AIRBAG WARNING LIGHT INDICATING THE PASSENGER SIDE AIRBAG IS DISABLED EVEN IF PASSENGER IS SEATED. OUR MECHANIC TELLS US THE ON-BOARD COMPUTER SYSTEM NO LONGER RECOGNIZES THE PASSENGER FRONT AIRBAG SENSOR. CONSEQUENTIALLY, THE AIRBAGS ARE BEING DISABLED ON BOTH PASSENGER AND DRIVER SIDE OF THE CAR.

I OWNED A 2011 MINI COOPER S ("MINI") VEHICLE THAT CAUSED A FIRE AND INJURIES AT OUR HOME. THE FIRE WAS DISCOVERED WHILE THE MINI WAS PARKED IN OUR GARAGE WITH THE IGNITION OFF. THE FIRE DESTROYED OUR RESIDENCE, PERSONAL PROPERTY AND TWO VEHICLES, INCLUDING THE AFOREMENTIONED MINI. FIRE AUTHORITIES DETERMINED THAT THE FIRE ORIGINATED IN THE MINI'S ENGINE COMPARTMENT AND A SUBSEQUENT INVESTIGATION YIELDED THAT THE CAUSE OF THE FIRE WAS AN ELECTRICAL FAILURE TO AN ELECTRICAL CONNECTION FOR THE CIRCUIT BOARD ON THE AUXILIARY WATER PUMP. THE FAILURE IGNITED NEARBY COMBUSTIBLES IN THE ENGINE COMPARTMENT. THE FAILURE WAS DETERMINED TO BE CONSISTENT WITH THAT DESCRIBED IN NHTSA SAFETY RECALL CAMPAIGN 12V-008, WHICH AFFECTED 88,911 BMW VEHICLES. IT IS UNKNOWN WHY OUR MINI WAS NOT RECALLED AND OR INCLUDED IN THAT CAMPAIGN. BMW MANUFACTURES MINIS, AS WELL AS OTHER VEHICLES, AND IT HAS BEEN THE SUBJECT OF SEVERAL RECENT NATIONAL MEDIA REPORTS INVOLVING NUMEROUS "UNEXPLAINED" VEHICLE FIRES FOR WHICH THEY HAVE NOT ACCEPTED RESPONSIBILITY OR PROVIDED PLAUSIBLE EXPLANATIONS FOR. TO DATE, BMW HAS FAILED TO DO EITHER OF THE LATTER WITH REGARDS TO OUR FIRE. THIS COMPLAINT IS BEING FILED FOR THE PURPOSE OF ENABLING THE NHTSA TO THOROUGHLY INVESTIGATE THIS MATTER IN THE INTEREST OF PUBLIC SAFETY AND IN SUPPORT OF ITS MISSION OF SAVING LIVES AND PREVENTING ADDITIONAL INJURIES.

TL* THE CONTACT OWNS A 2011 MINI COOPER S. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (RAY CATENA MINI OF WESTCHESTER, 9543 TARRYTOWN RD, WHITE PLAINS, NY 10607) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 85,000.

WHILE DRIVING ON THE HIGHWAY, THE TIMING CHAIN TENSIONER BROKE, CAUSING NUMEROUS AND SEVERAL THOUSAND DOLLARS IN REPAIR COSTS.

TL* THE CONTACT OWNS A 2011 MINI COOPER S US. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DID NOT ACCELERATE AND THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PRESSURE PUMP FAILED, STATING THAT THE PRESSURE WAS AT ZERO PSI. THE TECHNICIAN REPLACED THE FUEL PUMP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 80,774.

THE ENGINE LIGHT KEPT COMING ON AND THE FAN KEPT RUNNING EVEN AFTER CAR HAS BEEN TURNED OFF. THE GADGE WOULD READ COLD THAT HOT. TOOK IT TO MECHANIC, THE MECHANIC CLAIMED IT WAS A SAFETY MECHANISM TO KEEP CAR FROM OVER HEATING, HAD THE CAR FOR 4 WEEK AND THE CAR JUST SHUT OFF SHOWING THE SAME ISSUE. THE THERMOSTAT WAS NOT CORRECT ALSO. THIS WAS CITY IN MOTION AND STATIONARY, ONCE IT COOLED OFF IT WOULD START FINE, BUT THEN JUST CUT OFF, EACH TIME IT STOP I JUST HAD IT TOWED WHICH WAS 3 TIMES RATHER THAN DRIVING IT , I JUST DID NOT TRUST THE VEHICLE

MY MINI COOPER WAS PARKED IN MY GARAGE FOR OVER TWO WEEKS. ON AUGUST 10, 2017 I MOVED IT OUT OF THE GARAGE TO GET TO SOME THINGS IN MY GARAGE. WHEN I BACKED IT BACK IN, I HEARD A POP AND WITHIN MINUTES I SAW SMOKE COMING FROM THE HOOD. WHEN WE WERE ABLE TO OPEN THE HOOD THE ENGINE WAS ON FIRE. WE HAD TO CALL 911 AND THEY TOLD US WE COULD NOT LEAVE THE CAR IN THE GARAGE BECAUSE OF THE FIRE INCIDENT. WE HAD TO FIGURE OUT HOW TO GET THE CAR INTO NEUTRAL SO THAT WE COULD MOVE IT OUT OF THE GARAGE WITHOUT STARTING THE CAR. ONCE PARKED ON THE DRIVE WAY, MY CAR PROCEEDED TO SMOLDER TWO MORE TIMES. WE DISCONNECTED THE BATTERY AND FINALLY ALL THE SMOKING STOPPED. MY CAR HAS BEEN AT THE BMW MOMENTUM DEALERSHIP SINCE AUGUST 12, 2017 WITH NO RESOLUTION ON WHAT CAUSED THE FIRE. ACCORDING TO MINI, THEY WERE SENDING A FIRE SPECIALIST TO SEE MY CAR WHICH THEY SAID WOULD TAKE SOME TIME. MY CAR WAS FINALLY LOOKED AT THE FIRST WEEK OF OCTOBER AND AS OF THIS EMAIL, BMW HAS NOT INFORMED ME AS TO WHAT CAUSED THE FIRE. THIS INCIDENT IS VERY CONCERNING TO ME. MY THREE KIDS WERE UPSTAIRS DOING HOMEWORK WHEN MY CAR CAUGHT ON FIRE. HAD I NOT PAID ATTENTION TO THE POP I HEARD AND CLOSED THE GARAGE DOOR, THE CAR WOULD HAVE BEEN ON FIRE IN OUR ATTACHED GARAGE WITH ALL OF US IN THE HOUSE. THIS ALL TOOK PLACE ABOUT 8 PM AS WE WERE WINDING DOWN FOR THE DAY. THE OUTCOME OF THIS COULD HAVE BEEN CATASTROPHIC FOR ME AND MY FAMILY. I WANT RESOLUTION TO THIS WHOLE INCIDENT WHICH AS OF TODAY BMW HAS NOT GIVEN ME ANY INDICATION AS TO WHAT CAUSED THE FIRE.

TL* THE CONTACT OWNS A 2011 MINI COOPER S. WHILE DRIVING AT ANY SPEED, THE CHECK ENGINE AND OIL PRESSURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY MINI IN TORRANCE, CA, 310-939-7150), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A CODE FROM THE SPARK PLUG. THE TECHNICIAN ALSO DIAGNOSED THAT THE VALVE COVER WAS PUNCTURED AND LEAKED OIL; HOWEVER, THE TECHNICIAN WAS UNABLE TO DETERMINE HOW THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO SPECIALIZED IN MINI VEHICLES AND DIAGNOSED THAT THE TIMING TENSIONER EXPLODED AND PUNCTURED THE VALVE COVER. THE TIMING CHAIN TENSIONER WAS REPLACED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO THE DEALER (UNIVERSAL CITY MINI IN NORTH HOLLYWOOD, CA, 8148-452-1139) AND THE FUEL PUMP WAS REPLACED. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNED A 2011 MINI COOPER S. THE CONTACT SMELLED A BURNING ODOR AND NOTICED WHITE SMOKE COMING FROM THE ENGINE COMPARTMENT WHILE DRIVING 45 MPH. THE CONTACT EXITED THE VEHICLE AND IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2011 MINI COOPER S HARD TOP. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED AND UNOCCUPIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FIRE ORIGINATED AT THE TURBO SYSTEM DUE TO A FAILED COOLING SYSTEM. THE FIRE DEPARTMENT WAS NOT PRESENT AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V008000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

APPROXIMATELY 20 MINUTES AFTER PARKING MY VEHICLE, IT CAUGHT ON FIRE. A QUICK GOOLE SEARCH SHOWS THIS IS A KNOWN FAILURE IN THE WATER PUMP OF THE TURBO COOLER - THE ELECTRIC AUXILIARY WATER PUMP THAT COOLS THE TURBOCHARGER HAS AN ELECTRONIC CIRCUIT BOARD THAT CAN MALFUNCTION AND OVERHEAT. HOWEVER, MY VEHICLE WAS NEVER RECALLED, AND MINI NEVER SENT OUT ANY NOTICE THAT THIS WAS A POSSIBILITY.

KNOWN ISSUE WITH THERMOSTAT HOUSING & SENSOR - MINI HAS ACKNOWLEDGED A KNOWN DESIGN ISSUE THAT CAUSES COOLANT TO LEAK ONTO THE THERMOSTAT SENSOR. FULL REPLACEMENT IS RECOMMENDED WITH UPDATED DESIGN AT CUSTOMER'S COST. MANUFACTURER SHOULD COVER THIS COST SINCE THIS IS AN ENGINEERING DESIGN DEFECT AND MAY LEAD TO POTENTIAL ELECTRICAL FIRES. AFFECTED PARTS ARE THE THERMOSTAT HOUSING, THERMOSTAT, THERMOSTAT SENSOR, UPPER RADIATOR HOSE & CROSSOVER TUBE. PLEASE REFER TO MANUFACTURER'S COMMUNICATION POST: 10049421, 10046779, & 10045301.

AFTER COMING HOME FROM A ROUTINE DRIVE. I PARKED MY CAR IN THE DRIVE WAY. ABOUT 30 MINUTES LATER I SMELT SOMETHING BURNING AND NOTICED MY HOOD OF MY CAR SMOKING. I IMMEDIATELY RAN OUTSIDE AND STARTED HOUSING OF THE BUBBLING HOOD WITH A GARDEN HOSE. I MANAGED TO POP THE HOOD AND PUT OUT THE FIRE WHICH HAD COVER MOST OF THE ENGINE AT THAT TIME.

LEAKING THERMOSTAT REPLACEMENT. THE MINI DEALERSHIP NOTIFIED ME AFTER REPAIRING THE VEHICLE THAT NEARLY EVERY MINI IN THIS MODEL YEAR IS COMING IN FOR A THERMOSTAT REPLACEMENT. I WAS TIPPED OFF TO THIS AFTER QUESTIONING AN ADAPTER THAT WAS INVOICED. MINI KNOWS ABOUT THIS ISSUE OF DEFECTIVE THERMOSTATS BUT IS AVOIDING A RECALL.

TL* THE CONTACT OWNS A 2011 MINI COOPER S. WHILE DRIVING 70 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIMING CHAIN FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. UPDATED 06/15/16*LJ *TR

TIMINIG CHAIN TENSIONER HAD A WASHER STRIPPED, OIL WAS LEAKING ALL OF THER ENGINE AND IT WAS DOWN TO LESS THAN A QUART. IT'S A KNOWN ISSUE WITH MINI COOPERS ALL OVER THE INTERNET WHERE A $10 PART, IF NOT CAUGHT CAUSES MAJOR ENGINE REPAIRS, OR WORSE, ENGINE REPLACEMENT. MINI COOPER DEALER WONT FIX IT FOR FREE EVEN THOUGH IT'S TOUTED "MAINTENANCE FREE" CHAIN BELT. VEHICLE ONLY HAS 22,365 MILES ON IT.

TL* THE CONTACT OWNS A 2011 MINI COOPER S. WHILE DRIVING 35 MPH, THE VEHICLE VIOLENTLY SHOOK, OVERHEATED, AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS LEAKING. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.

CAR SEVERELY OVERHEATED. MELTED COOLANT SYSTEM MANIFOLD AND HOSING PIPE. REPAIR COST $1,100+. DAYS LATER CRACK IN WATER PUMP GREW. IMMEDIATE CAR MALFUNCTION OCCURRED RESULTING IN TOWING THE CAR TO MT LAUREL MINI. THEIR ASSESSMENT WAS THAT COOLANT WAS FOUND ON THE DIPSTICK OF THE ENGINE OIL. RECOMMENDED A NEW ENGINE. CURRENTLY FIGHTING TO HAVE COMPANY COVER ALL COSTS AND DAMAGES. *TR

PREMATURE HIGH PRESSURE FUEL PUMP FAILURE MAY LEAD TO LOSS IN POWER, FURTHERING THE POTENTIAL FOR A WRECK. ENGINE ENTERS "LIMP HOME" MODE, WHICH REDUCES POWER CONSIDERABLY AND MAKES ACCELERATION MUCH SLOWER THAN NORMAL. CHECK ENGINE LIGHT COMES ON, SEVERAL OBD-II DIAGNOSTICS CODES APPEAR. *TR

AIRBAG SEAT SENSORS ARE FAULTY. THEY ARE TURNING OFF THE AIRBAGS EVEN THOUGHT THE DRIVER AND PASSENGER ARE SEATED. *TR

AS I WAS ACCELERATING WHILE MERGING ONTO A HIGHWAY, AT APPROXIMATELY 55-60 MPH, IT FELT AS IF THE CAR LOST ALL POWER FROM THE DRIVE TRAIN. THE POWER REENGAGED ABOUT A SECOND LATER, AND OVER THE NEXT 5-10 SECONDS THE CAR LOST POWER/REENGAGED TWO MORE TIMES. NO WARNING LIGHTS WERE TRIGGERED ON THE DASH. I'VE TAKEN THE CAR INTO DEALERSHIP AND REFERENCED SERVICE BULLETIN NUMBER SIM12-02-11/NHTSA ITEM NUMBER 10040855. DEALER REPORTS THAT BECAUSE IT CANNOT REPLICATE THE ISSUE AND THERE ARE NO REPORTED FAULT CODES, IT APPEARS THAT THERE IS NOTHING WRONG WITH MY CAR, THEREFORE IT CANNOT CONFIRM IF I'M ON MOST RECENT SOFTWARE OR PERFORM SOFTWARE UPDATE TO FIX ERROR REFERENCED IN THE SERVICE BULLETIN. *TR

TL* THE CONTACT OWNS A BMW 2011 MINI COOPER. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE EXHIBITED A LOUD CLUNKING NOISE WITH THE ILLUMINATION OF ALL OF THE WARNING LIGHTS. THE VEHICLE BEGIN SMOKING AS HE PULLED TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE JUST AS IT IGNITED INTO FLAMES, FOLLOWED BY AN EXPLOSION. THE POLICE WERE CALLED AND A REPORT WAS FILED. THERE WERE NO INJURIES FROM THE EXPLOSION. THE VEHICLE WAS THEN TOWED BY THE STATE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD GET BACK TO HIM AT A LATER DATE. THE FAILURE MILEAGE WAS APPROXIMATELY 120.

WHEN ACCELERATING, THERE APPEARS TO BE A 1-1.5 SECOND DELAY FROM COMPLETE STOP POSITION TO START WHEN DEPRESSING THE ACCELERATOR. THIS DELAYED ACCELERATION IS PROBLEMATIC ONLY FROM COMPLETE STOPPING POSITION. EXAMPLE, AT PERPENDICULAR INTERSECTION WAITING TO TURN LEFT (PULLING OUT OF A GAS STATION OR MERGING INTO TRAFFIC, THE VEHICLE REQUIRES A ROLLING OR MOVING START BEFORE THE VEHICLE WILL ACTUALLY ACCELERATE OR AT A SAFE ENOUGH SPEED TO PULL OUT INTO TRAFFIC. WHEN I AM AT A COMPLETE STOP AND TRY TO ACCELERATE BY PRESSING THE ACCELERATOR FIRMLY FROM ANY COMPLETE STOP POSITION IN A SAFE ENOUGH SPEED TO CROSS TRAFFIC WHEN TURNING, THERE IS ALWAYS A DELAYED REACTION FROM THE TIME I DEPRESS THE PEDAL AND THE TIME THE VEHICLE TAKES OFF. THIS DOES NOT TO APPEAR AS A PROBLEM THAT HAPPENS ONLY ONCE IN A WHILE, BUT APPEARS ALL THE TIME AND TO BE A MANUFACTURER ISSUES WITH THE ELECTRONIC TRANSMISSION AND GEAR CONTROL. I CONTACTED THE DEALER AND WAS TOLD THAT I SHOULD ACTIVATE THE SPORT BUTTON AND DE-ACTIVATE THE DCS CONTROL WHICH CONTROLS THE "SPIN-OUT" ACTION ON THE COUNTRYMAN. I HAVE TRIED THOSE RECOMMENDATIONS AND THE PROBLEM STILL EXIST. THIS IS NOT ONLY THE PROBLEM. THERE IS ALSO AN ISSUE WHEN I AM SIMPLY IN THE DRIVEWAY. WHEN STARTING THE CAR AND PUTTING THE VEHICLE IN REVERSE, THERE IS ALSO THAT "DELAYED" REACTION AFTER THE CAR IS ALREADY IN GEAR, ALMOST LIKE THE VEHICLE HAS TO THINK ABOUT MOVING BEFORE IT ACTUALLY DOES. THIS OCCURS EACH AND EVERY TIME WHILE IN THE VEHICLE. MY VEHICLE IS AN AUTOMATIC. I HAVE EXPERIENCE WITH BOTH AUTOMATIC AND MANUAL TRANSMISSIONS AND HAVE OVER 25 YEARS OF EXPERIENCE AND HAVE PURCHASED OVER 15 CARS IN MY DRIVING CAREER AND THIS IS THE FIRST TIME THAT I HAVE EVERY EXPERIENCED THIS TYPE DRIVING EXPERIENCE WITH AN AUTOMATIC.

OCCASIONALLY AND INTERMITTENTLY, THE DIGITAL AUDIO DISPLAY IN THE MIDDLE OF MY MINI'S LARGE SPEEDOMETER WINDOW GOES BLANK, WHILE ALLOWING YOU TO CHANGE CHANNELS AND CHOOSE FUNCTIONS (IPOD, TELEPHONE, RADIO, SATELLITE) WITHOUT BEING ABLE TO SEE WHAT YOU'RE CHOOSING. THE GAS MILEAGE DIGITAL DISPLAY ABOVE THE AUDIO SYSTEM IS READABLE AT ALL TIMES. OCCASIONALLY ALSO AN ORANGE LINE WILL GO THROUGH THE DIGITAL AUDIO DISPLAY HINDERING THE ABILITY TO READ IT COMPLETELY. I BROUGHT THE CAR BACK TO THE DEALER WITHIN 2 WEEKS OF PURCHASING IT NEW TO ADDRESS THE PROBLEM, BUT NOTHING WAS FOUND AND THE CAR WAS RETURNED WITHOUT A REPAIR AFTER 2 DAYS AT THE SHOP. I HAVE SUBSEQUENTLY EXPERIENCED THE SAME PROBLEM AND HAVE TAKEN PICTURES OF THE DISPLAY EACH TIME. *TR