EN

2011 Subaru Outback 4 DR AWD

16
Recalls
578
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 17.4%

Complaints
Recalls

578 Complaints

for 2011 SUBARU OUTBACK
12/08/2021
Components: POWER TRAIN
Incident Date: 12/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC2B3******
Summary

When coming to a stop, the transmission's torque converter does not disengage, causing the engine to stall. This was diagnosed by two independent repair shops and there is an open TSB from Subaru that addresses this problem. However, when slowing down at an intersection, the sudden stop can be dangerous.

11/09/2021
Components: POWER TRAIN
Incident Date: 09/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

I have a 2011 Subaru Outback with ~`40k miles. After buying the vehicle in late 2020 I began to notice the vehicle shuttering and shaking when coming to a complete stop or when I begin to reverse and when the vehicle shutters there is a significant RPM drop. The shuttering issue occurs randomly and is concerning but the bigger issue is that the vehicle has also stalled after coming to a hard stop twice in the last year. When braking hard from 60 mph to avoid vehicle the vehicles engine stalled out. When this occurred I had to place the vehicle in park then restart the engine. As of today I have never seen a warning message or anything that would let me know that there was an issue. When researching the topic I found that this is a known issue by Subaru related to a faulty thrust washer in the CVT and a TSB, 16-90-13r was issued but was not directly communicated to the customer. The warranty was extended to 100k miles but the vehicle was purchased at 128k miles and I was told that the repair would not be covered since it fell outside the extended warranty. Thankfully when the car stalled there was not a vehicle behind me and I was visible on the road but this issue poses great risk to safety since one loses power to the vehicle. Also, the symptoms of the failure would leave the average driver to think it was a more common issue ( pad, caliper, tire balance) which would be misdiagnosed.

11/09/2021
Components: ELECTRICAL SYSTEM
Incident Date: 11/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC1B3******
Summary

I have owned this 2011 Subaru Outback since I purchased it brand new. Over the past 10 years, I have had to put approx 7 or 8 new batteries into the vehicle. The current mileage is approx 75,000. Over the past 10 years of owning this vehicle, I have kept the vehicle very well maintained almost exclusively at the dealership. I have been left stranded twice now in the past 2.5 weeks. I have been left stranded MULTIPLE times over the past 10 years. The battery cables have always corroded quickly the entire life of the vehicle in a way that I have never experienced with any other vehicle before. 2.5 weeks ago I arrived home from a 4 day trip to find my Outback dead at the airport. The battery was 3 years old at that time and had given no indication 4 days earlier that anything was wrong. AAA came out and attempted to jump start it without success. They then charged the battery but that also did not work. The engine didn't even attempt to turn over. The technician offered to put in a new battery and said he highly doubted it would help. Somehow it worked and I paid for the $150 brand new battery. But now 2.5 weeks later, the car is totally dead. AGAIN. There is nothing wrong with the battery, we charged it back up fully and yet the car will not work. I no longer feel safe driving this vehicle due to the fact that it's not only left me stranded multiple times but yesterday without warning the battery light started to flash on the dashboard followed by the the rest of the dashboard lights flashing while I was driving to pick up my child. As soon as I was able to pull over, the car stopped working and it was dead as a doornail. AGAIN. The vehicle is being towed to the dealership tomorrow. AGAIN.

10/17/2021
Components: SERVICE BRAKES
Incident Date: 10/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC6B3******
Summary

I was driving and suddenly loss almost all brake pressure. The brakes just went to the floor. Fortunately I was driving on a 30mph roadway near my home and was able to safely get the vehicle home. The mechanic said is it the brake lines corroded. Sudden loss of brake fluid. I see Subaru has recalls on earlier years for this. You need to get them to recall 2010 and 2011 Subaru Outbacks for this brake line issue. I see all over the internet other folks have the same problem with the 2010 and 2011. This is going to cause a major accident and people could. be killed. Had I been on the highway and this happened, I know this could have caused a terrible accident. Subaru is clearly aware of this brake line problem and you have not informed the customer that this is happening with the 2010 and 2011 Outbacks! Please take action immediately to inform owner of this problem. We have a right to know.

10/11/2021
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

The manufacturer, Subaru, admitted they have an issue with the ECU setting false error codes (P0128) when they issued a TSB, # 11-102-11R, calling for a software upgrade to fix the problem. This is an emissions related issue, in that it turns on various warning lights, including the SES light, making the car impossible to pass the routine smog check. So why should I, the owner, be required to pay the dealer to update the software for a problem Subaru has admittedly identified as a manufacturer error?

10/04/2021
Components: SERVICE BRAKES
Incident Date: 09/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4brbjc0b3******
Summary

Partial brake failure while driving on Interstate. When applying brakes, the dash light came on and the pedal went to the floor. Car stopped, but braking distance was very long. The problem was caused by the failure of a brake junction on the right rear side, due to rust.

09/13/2021
Components: VISIBILITY/WIPER
Incident Date: 09/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

- Windshield cracks instead of dings (6 separate occasions now) - Cracks across windshield hamper visibility - The minute dings that result in window cracking/failure have been observed by technicians at Safelite and possibly other auto glass repair companies who have replaced the windshield (in the previous 5 replacements) and I have photos of the current window ding/crack. Each time there is a small ding it immediately results in a large crack. - The windshield was inspected by the auto glass repair techs employed by the repair companies suggested by the insurance company. -No warning other than hearing the rock or whatever item that glanced off the windshield.

09/02/2021
Components: POWER TRAIN
Incident Date: 07/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4brdkc1b2******
Summary

The contact owns a 2011 Subaru Outback. The contact stated while driving 50 MPH, several unknown warning lights illuminated. The contact pulled over to the side of the road and then had her brother-in-law continue driving manually to an independent mechanic. The mechanic inspected the vehicle and diagnosed the failure as a faulty transmission. The mechanic replaced the transmission with a used transmission with lower miles. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

08/18/2021
Components: ENGINE
Incident Date: 06/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC9B3******
Summary

My 2011 Outback had a head gasket failure at 98,000 miles. The car overheated which forced me to pull over in heavy traffic. There was no prior warning or symptoms until the engine temperature warning light appeared. The car was repaired by the dealership at a hefty price. They said this problem is common on these vehicles, though no recall has been issued on the part. I filed a complaint with the manufacturer.

08/09/2021
Components: POWER TRAIN
Incident Date: 07/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

Torque Converter failure. When trying to stop, the car would stall out (not safe in busy intersections or when cars are behind you). No warning came up except momentarily when the stalling occurred. I have taken my car in to Subaru for all recommended servicing and repairs and directed based on mileage and service team recommendations. My vehicle was taken to my local Subaru service facility (Bruce Titus Subaru of Tacoma) for inspection after the stalling issue. Dealer confirmed the problem prior to repair (torque converter failure necessitating replacement). Torque converter failure is an all too common problem with the year and make of my car (2011 Subaru Outback) and Subaru of America put out an extended warranty coverage to rectify the complaints I presume. This was extended out to 10 yrs past the manufacture date or up to 100,000 miles. By car is ~ 7 months past the 10 year mark but still under 100,000 miles. Subaru of Americal is only willing to repay me $1000 back as a good will gesture (total pre tax was $2,321). This is a problem with so many of the Subaru's out there with CVTs. This was frightening to have happen and is beyond frustrating that people are having to pay out of pocket for issues that Subaru is well aware of but only willing to fix if a car has a failure in there extended warranty time frame. This SHOULD have been a recall for all cars due to safety!!!

08/09/2021
Components: POWER TRAIN
Incident Date: 08/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC6B3******
Summary

I was driving at 65mph on highway in a like new 2011 Subaru Outback with 146,000 miles when the transmission valve body crapped out. This caused a severe shutter and loss of power like a missed gear, but thankfully I was able to coast off the highway without using the gas or without crashing. The drivetrain lost power unexpectedly again pulling into the parking lot off the highway. This action appears to be a major safety issue. I believe there is a manufacturing defect in one of the closed system parts that caused this perfectly maintained & repaired, vehicle in immaculate baby'd condition to fail. Vehicle is in perfect condition, and all maintenance in manual have been done as outlined by Subaru. My concern is the safety. Warning Lights were: Blinking Park Light Blinking AT Oil Temp Blinking Cruise Solid Check Engine Solid Traction Control The codes that were pulled were: P0700, P2764, C0057, C0054 Subaru of America has been notified of the issue.

08/02/2021
Components: POWER TRAIN
Incident Date: 07/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4brbgc9b3******
Summary

When coming to a stop the motor almost dies. When I went to start going into a roundabout the engine stalled and chugged like I wasnt in the right gear. It is an automatic... No warning lights or anything.

07/27/2021
Components: POWER TRAIN
Incident Date: 07/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4brckc7b3******
Summary

Transmission was repaired with a new valve body at 119,000 miles. This was as a result of the TSB 16-90-13R released by subaru. The car now has 137K miles on it, and in researching the issue, the torque converter was not replaced when the work was done. Now the torque converter has fully failed and has damaged the transmission to where it needs replaced. The vehicle cannot be repaired under warranty despite the release;atively recent partial warranty repair. This car was stalling multiple times before it finally failed. We were quoted $6936 to replace transmission, but this is more than the car is worth.

07/23/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 07/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 4s4brbcc6b3******
Summary

I have being experiencing shuddering and a few stalls on the highway and at red lights. While I have been able no maneuver through this, I find it do be extremely dangerous for myself and others, and in one instance it came really close to be a coalition.

07/05/2021
Components: POWER TRAIN
Incident Date: 07/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCJCXB3******
Summary

This past week, I purchased a 2011 Subaru Outback for my daughter to have what I have always understood as a safe car. The car is nearly stalling on occasions when you come to a complete stop and at times when you are nearly stopped. The major incident is the engine shut off with me when I had to stopped quickly, nearly causing an accident when I had to put the car in neutral to start it back up. I was able to replicate it several times since then in places like empty parking lots....going as slow as 10 mph before putting on the brakes. No warning lights associated with this issue. I have not been to a dealer, but through research, I have seen that there is a faulty design in the transmission/torque converter (thrust bushing). I understand there is a TSB showing that Subaru would fix this problem, but only for vehicles under 100k miles (extended warranty). Our vehicle has 156k, but I don't see why mileage has to determine if a faulty design from the factory is replaced or not. It appears the original owner (I don't know them) either didn't have it fixed before 100k, it was fixed and has reoccured again, or the problem didn't manifest itself until after 100k and they decided to just sell/trade it. Nonetheless, this is not an acceptable problem for a car to have...especially for new drivers. I don't want to have to sell this car, because I really like Subaru's products, but I cannot have my children driving/riding in a car with this potential for causing a preventable accident. Thank you for your time.

06/06/2021
Components: POWER TRAIN
Incident Date: 06/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC6B3******
Summary

2010-15 Legacy/ Outback 2.5L CVT Garavel Subaru dealer expensive fixing and some cars have recalls.

05/24/2021
Components: SERVICE BRAKES
Incident Date: 05/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

The Brake line on 2011 Subaru Outback are leaking in the rear. This vehicle is not listed under the " WQK-47 – Brake Line Corrosion – 2005-2014 Subaru", recall. But is exhibits the same problems. When Subaru USA was contacted, Customer Service said they was nothing they could do because the vehicle is not listed in the recall, regardless of it showing the same issues. The brake caution light was on. Brake fluid in reservoir was a minimum, I filled it to max level with Dot 3 brake fluid. Two days later the light came on with fluid level at minimum again. This is the family car and I do not want my wife or kids to have brake failure while driving. The above mentioned recall seems to be exactly what I am experiencing. When looking form below the vehicle fluid is leaking form the 2-2way connection area. Onset 5/15/2021. Vehicle is not currently being driven due to safety concerns.

05/05/2021
Components: POWER TRAIN
Incident Date: 05/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC9B3******
Summary

THE INSTALLED CVT TRANSMISSION HAS DEVELOPED A LEAK AT 115,000 MILES OR LESS. THE ONLY SOLUTION OFFERED BY SUBARU AS A MEANS TO REPAIR THE SEAL LEAK IS TO INSTALL AND ENTIRELY NEW TRANSMISSION AT A COST OF $7,000. THE TRANSMISSION IS NOT BAD - THE SEAL IS. THERE WAS A WARRANTY EXTENSION SPECIFICALLY DUE TO THIS ISSUE WITH THIS CVT TRANSMISSION AND MODEL YEAR - AND WE ARE ONLY JUST OUT OF THE COVERED PERIOD. THE CVT WAS INCORRECTLY DESIGNED INITIALLY, AND THE POTENTIAL FOR INJURY OR ACCIDENT DUE TO NOT ADDRESSING THE ISSUE IS HIGH. SUBARU HAS NOT OFFERED ANY SOLUTION AT THIS POINT, AND HAS SUGGESTED THAT WE 'BUY ANOTHER MODEL'. THANKS FOR NOTHING. A POWERTRAIN ON A SUBARU SHOULD LAST - AND IS REPUTED TO LAST - UPWARDS OF 200,000 MILES. WE GOT A LEMON.

05/04/2021
Components: ENGINE
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCCXB3******
Summary

WHILE DRIVING ON EXPRESSWAY, TO AVOID A SUDDEN ACCIDENT, I WAS FORCED TO HIT MY BRAKES. MY VEHICLE TURNED COMPLETELY OFF. I WAS IN A NEAR COLLISION MYSELF. THE NEXT DAY WHEN COMING TO A COMPLETE STOP AT LIGHT, MY VEHICLE AGAIN COMPLETELY SHUT OFF.

05/02/2021
Components: POWER TRAIN,ENGINE
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC7B3******
Summary

OUR 2011 SUBARU OUTBACK HAD A RADIATOR LEAK WITH NO WARNING SIGNAL. THE CAR OVERHEATED, THE RADIATOR CRACKED, AND WE BLEW THE HEADGASKET. ONLY AFTER THE DAMAGE WAS DONE DID A WARNING LIGHT COME ON. THE CAR ONLY HAS 100K MILES AND HAS BEEN CAREFULLY MAINTAINED.

04/29/2021
Components: ENGINE
Incident Date: 04/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC7B3******
Summary

VEHICLE SHUDDERS AND STALLS WHEN STOPPING. SUBARU ADMITS THERE'S A PROBLEM IN A SERVICE BULLETIN BUT REFUSES TO ISSUE A RECALL.

04/24/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC4B3******
Summary

THIS IS A RECURRING PROBLEM WITH MY VEHICLE. I WAS DRIVING ON THE HIGHWAY, WHEN SUDDENLY MY DASHBOARD LIGHTS UP. I'M GOING 70 MPH, AND MY EMERGENCY BRAKE LIGHT IS FLASHING FOR NO REASON. IT'S WAS NOT ON WHEN I STARTED THE CAR, JUST SUDDENLY STARTED FLASHING 5 MINUTES INTO MY TRIP. THE CHECK ENGINE LIGHT ALSO CAME ON. I PULLED OVER AS SOON AS I COULD AND TRIED RESET MY E BRAKE. IT WOULD NOT TURN OFF NO MATTER WHAT I DID. ONCE IN PARK ON THE SIDE OF THE ROAD, MY CAR WOULD NOT MOVE. THAT'S WHEN I HAD TO CALL FOR ROADSIDE ASSISTANCE TO TOW MY CAR HOME. MY MECHANIC USED A SCANNER TOOL TO DIAGNOSE THE PROBLEM, AND THEY DESCRIBED THAT IT WAS AN ELECTRICAL ISSUE. THIS HAS HAPPENED PREVIOUSLY, ABOUT A YEAR BEFOREHAND. I WAS ALMOST HOME FROM WORK WHEN MY BRAKE LIGHT CAME ON AT 50 MPH. TURNS OUT THE E BRAKE HAD ENGAGED WITHOUT IT BEING TOUCHED, AND THE LIGHT DIDN'T COME ON UNTIL SO MUCH DAMAGE HAD BEEN DONE. MY BREAKS HAD COMPLETELY BLOWN OUT AND HAD TO BE REPLACED. NOT ONLY WAS THIS A VERY UNEXPECTED AND EXPENSIVE FIX, BUT ALSO PUT ME AND OTHERS IN AN EXTREMELY DANGEROUS SITUATION. IF MY BEAKS SUDDENLY LOCK ON ME OR GO OUT IN THE MIDDLE OF TRAFFIC AGAIN, SOMEBODY COULD GET SERIOUSLY INJURED OR EVEN KILLED. PLEASE, I REALLY DON'T WANT TO GO THROUGH THIS AGAIN. I NEED MY CAR TO WORK.

04/21/2021
Components: SERVICE BRAKES
Incident Date: 04/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC5B3******
Summary

BRAKES MUSHY, EXCESSIVE PEDAL TRAVEL, HAVE TO PUMP THEM UP TO STOP. THIS HAS BEEN GOING ON FOR A LONG TIME. HAVE HAD NEW ROTORS, NEW PADS, DEALER FLUSH AND REFILL INCLUDING ABS WITH COMPUTER. NO CHANGE. BRAKE MASTER CYLINDER SUSPECTED, ESPECIALLY AS THERE WAS APPARENTLY A RECALL REGARDING CERTAIN 2012 MODEL OUTBACKS, I BELIEVE THAT ISSUE MAY APPLY HERE TOO. DANGEROUS

03/30/2021
Components: POWER TRAIN
Incident Date: 03/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC6B3******
Summary

MY VEHICLE LOSES POWER AND STALLS IN TRAFFIC WHEN SLOWING DOWN ON A CITY STREET. THIS IS A COMMON ISSUE WITH THE TORQUE CONVERTER IN SUBARUS MADE AROUND THIS YEAR. SUBARU IS AWARE OF THIS ISSUE AND HAS EVEN ISSUED A SERVICE BULLETIN REGARDING THIS PROBLEM. THEY ALSO EXTENDED THE WARRANTY ON THE CVT BECAUSE OF SO MANY COMPLAINTS REGARDING THIS ISSUE BUT HAVE NOT ISSUED A RECALL. THIS IS EXTREMELY UNSAFE AND STALLING IN TRAFFIC COULD CAUSE SERIOUS INJURY AND DEATH. THERE SHOULD BE A RECALL ON THIS DEFECTIVE TORQUE CONVERTER.

03/21/2021
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 03/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC5B1******
Summary

THE HEAD LIGHTS TO THIS VEHICLE ARE CONSTANTLY GOING OUT. SOMETIMES IF I HIT A BUMP THE LIGHT WILL TURN BACK ON. TODAY I DROVE NEARLY FIFTY MILES IN THE DARK WITH EITHER THE HIGH BEAMS ON OR THE LIGHTS COMPLETELY OFF.

03/16/2021
Components: POWER TRAIN
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

VEHICLE ENGINE STALLS AND SHUTS DOWN WHEN I BRAKE AT INTERSECTIONS/LIGHTS. I HAVE TO PUT CAR IN P-ARK AND RESTART THE ENGINE. THIS STARTED HAPPENING WITHIN LAST TWO MONTHS AND IS INCREASING IN FREQUENCY; CAR NOW HAS 121 000 MILES. IT IS A VERY UNNERVING EXPERIENCE AND RAISES SAFETY CONCERNS. I HAVE SCHEDULED A SERVICE CALL WITH LOCAL DEALERSHIP TOMORROW BUT NOTICED ON SUBARU'S SITE SIMILAR CONCERNS FROM OTHER DRIVERS.

03/15/2021
Components: SERVICE BRAKES
Incident Date: 01/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

A BRAKE MASTER CYLINDER MALFUNCTION. IT CAUSES AN INCREASE IN THE AMOUNT OF BRAKE PEDAL TRAVEL DISTANCE REQUIRED TO SLOW OR STOP THE VEHICLE. 2012 SUBARUS WERE RECALLED. IS MY 2011 RECALLED? IT'S VERY DANGEROUS.

03/06/2021
Components: POWER TRAIN
Incident Date: 03/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

2011 SUBARU OUTBACK WITH CVT TRANSMISSION STALLS WHEN COMING TO AN ABRUPT STOP. SUBARU HAS A TSB AND KNOWS THERE IS AN ISSUE WITH THE TORQUE CONVERTERS IN THESE CARS. THE VEHICLE STALLED COMING TO AN ABRUPT STOP IN THE MIDDLE OF AN INTERSECTION. THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE CORRECTED VIA RECALL OF CVT MODEL 2011 OUTBACKS.

03/02/2021
Components: POWER TRAIN,ENGINE
Incident Date: 02/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCCXB3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 10 MPH APPROACHING AT A RED LIGHT, THE VEHICLE STALLED AND WAS ALMOST REAR-ENDED BY ANOTHER VEHICLE. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE RESIDENCE. THE CONTACT STATED THAT THE FAILURE PERSISTED WHILE DRIVING TO HER RESIDENCE. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED TO BOWSER AUTOMOTIVE - POWER OF BOWSER (1001 CLAIRTON BLVD, PLEASANT HILLS, PA 15236) AND WAS DIAGNOSED WITH A TORQUE CONVERTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.

02/17/2021
Components: POWER TRAIN
Incident Date: 11/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER COMING TO A STOP, THE VEHICLE WOULD SHUDDERED AND STALLED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GLANZMANN SUBARU LOCATED AT 95 OLD YORK RD B, JENKINTOWN, PA 19046 WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V326000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 68,000.

02/03/2021
Components: POWER TRAIN
Incident Date: 02/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBCXB3******
Summary

WHEN DRIVING THE 2011 SUBARU OUTBACK AND COMING TO A STOP, THE VEHICLE WILL SHAKE AND/OR SHUDDER AND WILL OFTENTIMES STALL OUT. THE DEALER CLAIMS THAT WE NEED TO REMOVE THE ENGINE AND REPLACE THE TORQUE CONVERTER. THIS SEEMS TO BE A KNOWN ISSUE ON THE 2011 OUTBACK AND THERE HAS BEEN A TECHNICAL SERVICE BULLETIN ISSUED FOR THIS. THIS IS NOT SAFE AS THIS CAN HAPPEN ON HILLS OR IN WINTER ON SNOWY/ICY ROADS SO SHOULD BE ELEVATED TO A RECALL. NOT TOO MENTION THE COST OF THIS REPAIR IS OUTSIDE THE REALM OF REALISM AND LANDS IN THE ZONE OF CRUEL AND UNUSUAL PUNISHMENT.

01/26/2021
Components: POWER TRAIN
Incident Date: 01/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC2B3******
Summary

WHEN TURNING SHARPLY OR COMING TO A QUICK STOP, THE CAR SHUDDERS AND STALLS. SUBARU ACKNOWLEDGED THE PROBLEM ONCE AND REPLACED THE TORQUE CONVERTER, BUT THE PROBLEM IS BACK AND THEY WILL NOT PAY FOR ANY FURTHER REPAIRS FOR THIS ISSUE, WHICH HAS BEEN ONGOING. IT'S DANGEROUS TO HAVE THE CAR STALL SUDDENLY!

01/14/2021
Components: POWER TRAIN
Incident Date: 01/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC0B3******
Summary

VEHICLE REPEATEDLY STALLS ABRUPTLY WHILE SLOWING DOWN OR TURNING. PLEASE SEE ATTACHED DOCUMENTS FOR FURTHER DETAILS. THE CONSUMER STATED THE POWER TRAIN HAD A FAILED PART THAT SHOULD HAVE BEEN RECALLED.*JS

01/11/2021
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC3B2******
Summary

MY 2011 SUBARU OUTBACK IS PART OF THE AIRBAG RECALL. I HAVE PHONED SUBARU 6 TIMES AND THEY REFUSE TO FIX MY AIRBAGS. THE REASON IS THAT I LIVE ON A SMALL ISLAND IN HAWAII THAT DOES NOT HAVE A DEALERSHIP OR EVEN A CAR REPAIR SHOP. THE VEHICLE MUST BE SHIPPED TO OAHU TO BE FIXED AND SUBARU REFUSES TO DO THIS.

01/06/2021
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 12/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

LOW HEADLAMP BULB HOUSING MELTED SO BAD IT MUST BE REPLACED AT ESTIMATED DEALER COST OF $650. THERE IS AN EXTENDED WARRANTEE FOR REPLACING THE BULBS THAT HAVE BEEN BURNING OUT EVERY 6-9 MONTHS. I BELIEVE THEY HAVE BEEN BURNING UP DUE TO A MANUFACTURING DEFECT IN THE HOUSING THAT IS NOT BEING ADDRESSED. THERE SHOULD BE A RECALL ON THE LOW-BEAM HOUSING UNIT AS IT POSES A FIRE RISK. THE EXTENDED BULB REPLACEMENT WARRANTEE IS A BAND-AID THAT DID NOT ADDRESS THE UNDERLYING ISSUE.

01/05/2021
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 10/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC5B3******
Summary

OCCASIONALLY, PERHAPS 4 TIMES IN THE LAST YEAR, WHEN I PUT MY CAR INTO 'DRIVE', THE ENGINE ENGAGES AND LURCHES FORWARD. IT FEELS AS THOUGH THE CAR WITH TAKE OFF FORWARD AT A HIGH SPEED.

12/10/2020
Components: POWER TRAIN,ENGINE
Incident Date: 12/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC0B3******
Summary

DURNING HARD/QUICK STOPS THE CAR WILL SHAKE JUST BEFORE STOPPING AS IF THE ENGINE WANTS TO STALL. MORE THEN HALF OF THE TIME THE CAR WILL STALL. IT WILL START RIGHT BACK UP BUT THIS IS A HUGE SAFETY ISSUE HAVING YOUR CALL STALL IN THE MIDDLE OF THE ROAD. SUBARU HAS ISSUED A SERVICE BULLETIN 16-90-13R FOR THIS ISSUE. BASICALLY THEY NEED TO REPLACE THE TORQUE CONVERTER. THEY ALSO EXTENDED THE POWER TRAIN WARRANTY TO 100,000MI FROM 60,000MI. CARS THAT ARE OUTSIDE THE EXTENDED WARRANTY ARE OUT OF LUCK FOR ANY NO FINANCIAL ASSISTANCE FROM SUBARU FOR A KNOWN SAFETY ISSUE. MY LOCAL SABARU DEALER JUST QUOTED ME $2500 TO FIX A KNOWN SAFETY ISSUE. THERE SHOULD BE A RECALL FOR THE ESTIMATED 1.5 MILLION SUBARU'S THAT THE SERVICE BULLETIN ADDRESSES.

12/06/2020
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

ENGINE STALLING. WHEN STOPPING AT RED LIGHT, ENGINE SHUT DOWN A FEW TIMES. ONCE I LOST ALL ELECTRICITY AND MANEUVERABILITY OF THE CAR. I ALSO HAD IGNITION PROBLEMS. THE CAR WON'T START SOMETIMES. I BROUGHT TO DEALERSHIP 4-5X AND MY CAR SPENT A MONTH AT DEALER. THEY CANNOT FIND THE CAUSE. I READ THIS COULD BE DUE TO CVT TRANSMISSION. I BOUGHT MY CAR FROM A SUBARU DEALER TWO AND A HALF YEARS AGO AND ONLY DROVE 7K MILES. CURRENT MILEAGE IS 95K. SUBARU EXTENDED WARRANTY OF MY MODEL TO 10 YEARS FOR TRANSMISSION. BUT SO FAR THEY COULDN'T DO ANYTHING. I THINK THIS SHOULD BE A RECALL. WHEN MY CAR STALLED, I HAD TO CALL POLICE AS MY CAR BLOCKED THE ROAD AND CAUSE TRAFFIC JAM. THIS IS A ROAD HAZARD. THANK YOU.

11/06/2020
Components: SERVICE BRAKES
Incident Date: 10/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

ON MORE THAN ONE OCCASION WHILE BRAKING OVER POTHOLES, IMMEDIATELY AFTER THE ABS WAS ACTIVATED (AND ONCE JUST DRIVING DOWN A HILL TOWARD A STOP SIGN), THE BRAKE PEDAL BECOMES VERY SOFT AND IS ALMOST TO THE FLOOR BEFORE BRAKES WERE ENGAGED, RESULTING IN AN INCREASE OF TRAVEL DISTANCE BEFORE THE VEHICLE WAS ABLE TO COME TO A COMPLETE STOP. THE FIRST SEVERAL TIMES THE ISSUE SEEMED TO RESOLVE ITSELF AND I FIGURED IT WAS JUST A RESULT OF THE ROAD CONDITIONS. WHEN IT CONTINUED TO OCCUR I DECIDED TO TAKE IT TO THE DEALER. THE ISSUE AGAIN RESOLVED ITSELF BEFORE THE TECHNICIAN WAS ABLE TO LOOK AT IT AND THEREFORE NOTHING WAS DONE AND THE VEHICLE WAS RETURNED TO ME. SEVERAL MONTHS LATER IT OCCURRED AGAIN, AND AGAIN THE ISSUE RESOLVED ITSELF BEFORE THE TECHNICIAN WAS ABLE TO LOOK AT IT. HOWEVER, THEY PERFORMED A BRAKE SYSTEM FLUSH AS A PRECAUTION. THREE MONTHS LATER IT HAPPENED AGAIN WHILE ENTERING THE ON-RAMP TO A MAJOR HIGHWAY AND PERSISTED FOR SEVERAL DAYS. I ONCE AGAIN BROUGHT IT TO THE DEALER WHERE THE TECHNICIAN WAS FINALLY ABLE TO VERIFY THE CONCERN. THEY RE-FLUSHED THE SYSTEM AND ALSO REPLACED THE MASTER CYLINDER (WHICH WAS A RECALL ISSUE IN OTHER MODELS) AS A FORM OF GOOD WILL. WE ALL ASSUMED THE ISSUE WAS RESOLVED AND I ONCE AGAIN TOOK POSSESSION OF THE VEHICLE. EXACTLY TWO WEEKS LATER IT HAPPENED AGAIN. I IMMEDIATELY DROVE IT BACK TO THE DEALERSHIP AND IT ONCE AGAIN RESOLVED ITSELF BEFORE A TECHNICIAN COULD LOOK AT IT, THEREFORE NOTHING MORE WAS TO BE DONE. I AM NOT DRIVING THIS VEHICLE ROUGHLY. THERE ARE SOME ROADS IN OUR AREA THAT ARE JUST POORLY MAINTAINED AND THERE WAS ONE OCCASION WHERE SIMPLY PULLING OFF THE ROAD AND INTO THE GRASS TRIGGERED THE ISSUE. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE AND I'M TOLD THERE ISN'T MUCH ELSE THAT CAN BE DONE AT THIS TIME.

10/26/2020
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

WHEN STOPPING THE CAR STALLS AND DIES ON STREETS, HIGHWAYS, ETC. I HAVE ALMOST BEEN REAR ENDED AND IT EVEN DIED WHILE OBSTRUCTING ONCOMING TRAFFIC. SUBARU ISSUED A TECHNICAL SERVICES BULLETIN (TSB 16-90-13R) WHICH DESCRIBES THE ISSUE PERFECTLY, HOWEVER DUE TO MILAGE (40K OVER 100K) THEY WILL NOT CORRECT THE BAD PART, WHICH IS NO LONGER EVEN AVAILAABLE TO PURCHASE THROUGH THEM! PART # 31100AB170. THE NEW PART 31100AB171 AND 31100AB172 SHOULD BE ISSUED TO ALL 2010-2012 OUTBACK OWNERS AS A RECALL. IF THEY WILL NOT EVEN SELL THE ORIGINAL PART ANYMORE BECAUSE THEY KNOW IT IS GARBAGE AND THEN PLAY THE FEEL GOOD BEST CAR EVER COMMERCIALS, THAT IS MISLEADING AND FRAUDULENT. HELP NHTSA, YOU ARE OUR ONLY HOPE.

10/26/2020
Components: POWER TRAIN
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

I PURCHASED THIS AS A USED VEHICLE AS IS WITH 130,000 MILES. IT WAS WITHIN A COUPLES WEEKS THAT I NOTICED THE VEHICLE WOULD DIE EVERY TIME I WOULD BRAKE AT AN INTERSECTION OR STOP SIGN/LIGHT. THANKFULLY, I LIVE IN A SMALL TOWN, BUT DO OCCASIONALLY TRAVEL TO LARGER CITIES. AS YOU COULD IMAGINE, THIS IS QUITE DANGEROUS AT BUSY INTERSECTIONS!!! I JUST RECENTLY HIT 135,000 MILES AND NOW HAVE ANOTHER ISSUE! AT HIGHWAY SPEED, IT WILL INTERMITTENTLY HESITATE, THE RPM GAUGE JUMPS UP AND IT MAKES A SCREECHING NOISE. AFTER RESEARCHING ON LINE, IT APPEARS THAT SEVERAL CONSUMERS HAVE COMPLAINED ABOUT BOTH ISSUES. THEY ARE BOTH CAUSED BY A PROBLEM WITH THE CVT AND THAT SUBARU HAS MADE NO ATTEMPT TO CORRECT THE ISSUE? I AM A MIDDLE-CLASS CONSUMER AND CAN NOT AFFORD A BRAND NEW VEHICLE, SO WHEN I DO PURCHASE A USED VEHICLE, I TRY TO FIND SOMETHING THAT HAS A HISTORY OF BEING RELIABLE AND LONG-LASTING. THIS VEHICLE IS NEITHER!!!

10/12/2020
Components: SERVICE BRAKES
Incident Date: 10/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

I WAS DRIVING THIS VEHILCE WHILE COMING TO A STOP THE BRAKE PEDAL WENT TO THE FLOOR AND THE VEHICLE WOULDNT STOP COMPLETLY, I HAD TO SHIFT THE TRANSMISSION INTO PARK,, PERHAPS CAUSING DAMAGE TO MY TRANSMISSION, UPON INVESTIGATION I FOUND THE REAR BRAKE LINE FAILURED DUE TO RUST AND CORROSION UNDER FUEL TANK SHIELD. BRAKE LINES HAVE A PROTECTIVE COATING TO HELP PREVENT THIS, HOWEVER WHERE THE LINES EXIT THE BODY OF THE CAR UNDER THE REAR SEAT THEY CONNECT INTO A JUNCTION BLOCK THEN PROCEED TO EACH REAR WHEEL, AT THIS JUNCTION THE PROTECTIVE COATING WAS REMOVED ALLOWING SALT SPRAY FROM OUR WINTER ROAD CONDITIONS TO LEAD TO CORROSION AND FAILURE OF THE BRAKE SYSTEM.. PREVIOUS MODELS HAD A RECALL WQK-47 THAT EXPERIENCE THE SAME FAILURE, BUT THIS VEHICLE WASN'T INCLUDED,

09/01/2020
Components: POWER TRAIN
Incident Date: 08/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

WHILE ENTERING AN INTERSECTION, UPON BREAKING THE SUBARU UNEXPECTEDLY STALLED OUT. WE WERE VERY STARTLED BECAUSE THE CAR BEHIND US HONKED THE HORN FOR US TO MOVE ON. WE FEEL VERY UNSAFE NOW WITH OUR EVERYDAY DRIVING.

08/28/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 03/13/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRBLCXB3******
Summary

MY CAR WENT IN FOR REPAIRS FOR STALLING AT A LIGHT OR STOP SIGN, THE DAY AFTER I GOT THE CAR BACK IT STALLED AGAIN AND THIS TIME CUT OUT THE ELECTRICITY TO THE VEHICLE , I COULD NOT ENGAGE THE EMERGENCY BREAK NOR COULD I PUT THE CAR IN PARK. I HELD MY FOOT ON THE BREAK BECAUSE OF A SMALL DOWNHILL AND I WAS AFRAID THE CAR MIGHT RUN INTO OTHER CARS AT THE INTERSECTION. THE PERSON AT SUBARU WAS WALKING ME THROUGH THE PROCESS OF HOW TO MANUALLY PUT THE GEAR IN PARK,WHILE I WAS ATTEMPTING TO DO THIS A WOMAN YELLED AT ME TO GET OUT OF THE CAR BECAUSE IT WAS ON FIRE,ACCORDING TO SUBARU'S INVESTIGATION, THE FIRE STARTED AT THE LEFT REAR OF THE ENGINE.

08/24/2020
Components: AIR BAGS
Incident Date: 08/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

I TOOK MY VEHICLE TO THE SUBARU IN MISSOULA, MT IN OCTOBER OF 2019 TO FIX THE TAKATA AIR BAG RECALL. IN JULY OF 2019 I RECEIVED A RECALL FOR THE EXACT SAME PROBLEM. I CALLED THE NUMBER ON THE RECALL NOTICE 855-371-5406. I WAS INFORMED THAT SUBARU HAD PUT IN THE SAME NON-WORKING, UNSAFE PARTS THAT WERE IN THE AIRBAG PRIOR TO THE 2019 RECALL. SUBARU DID THIS TO BUY TIME TO GET THE PARTS NEEDED TO ACTUALLY FIX THE PROBLEM IN STOCK. TAKATA TOLD ME THIS. FOR NEARLY A YEAR I HAVE BEEN DRIVING AROUND THINKING THAT MY PASSENGER SIDE AIRBAG WAS SAFE. SUBARU WILL NOT ADDRESS THIS BUT THEY DO WANT TO INCONVENIENCE THEIR CUSTOMERS A SECOND TIME. SUBARU CUSTOMERS SHOULD HAVE BEEN INFORMED. INSTEAD, SUBARU WAS DECEITFUL AND NOW INTEND TO STEAL MORE TIME FROM THE CUSTOMERS TO FIX THIS PROBLEM THAT THEY SAID WAS 'LIFE THREATENING.'

08/18/2020
Components: ENGINE
Incident Date: 07/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

HEAD GASKET BLEW, OUT OF NOWHERE, NO ISSUES LEADING UP TO THIS. CAR WAS WELL MAINTAINED. IT HAD AROUND 108,000 MILES. COST CLOSE TO 2,800 TO REPAIR, NOT WORTH IT. DEALER SEEMED TO KNOW ABOUT THIS ISSUE PRIOR TO CHASE IN GASKET PLATE STARTING IN 2012, BUT DOESN'T HELP PEOPLE WHO HAVE HAD THIS HAPPEN. NO RECALL OR CLASS ACTION SUIT, WHICH IS SAD.

08/07/2020
Components: WHEELS
Incident Date: 08/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

I PURCHASED A PRE-OWNED 2011 SUBARU OUTBACK FROM A LICENSED AUTO DEALER, AND THE VEHICLE WAS DELIVERED TO ME ON MONDAY, JULY 27TH, 2020. 8 DAYS AFTER RECEIVING DELIVERY OF THE VEHICLE, AND AFTER DRIVING APPROXIMATELY 500 MILES, THE LEFT FRONT WHEEL FELL OFF OF THE VEHICLE WHILE DRIVING ON THE HIGHWAY ON TUESDAY, AUGUST 4TH, 2020. I WAS ABLE TO AVOID OTHER VEHICLES, AND STEER TO THE RIGHT SIDE OF THE ROAD. I CONTACTED THE DEALER IMMEDIATELY AFTER THE INCIDENT. AFTER HAVING THE VEHICLE TOWED TO A REPAIR FACILITY NEAR MY RESIDENCE, THE DEALERSHIP'S GENERAL MANAGER ASKED ME TO DELIVER THE DEFECTIVE WHEEL AND HUB BEARING TO HIM FOR INSPECTION BY HIS TECHNICIANS. MY FATHER DELIVERED THE REQUESTED PARTS ON THURSDAY, AUGUST 6TH, 2020. ON FRIDAY, THE GENERAL MANAGER NOTIFIED MY FATHER THAT THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR THE WHEEL FALLING OFF THE VEHICLE. I BELIEVE THIS INCIDENT WAS CAUSED BY IMPROPER FASTENING OF THE LUG NUTS, DURING THE PRE-DELIVERY INSPECTION OF THE VEHICLE.

08/07/2020
Components: POWER TRAIN
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC5B3******
Summary

THE RANDOMLY STALLS WHEN TRYING TO ACCELERATE AFTER COMING TO A COMPLETE STOP. THIS HAS HAPPENED ON NUMEROUS OCCASIONS, AND HAS LEFT ME AND MY SON STALLED IN THE MIDDLE OF AN INTERSECTION ON A FEW OCCASIONS. ON ONE OCCASSION, WE WERE ALMOST HIT BY A CAR ENTERING THE INTERSECTION. IN ADDITION TO THIS, THE AT OIL LIGHTS UP WHENEVER TRAVELING LONGER DISTANCES. THE MECHANIC HAS SAID THE CAR HAS A FAILING TRANSMISSION. I CONTACTED SOA DUE TO THE THE EXTENDED WARRANTY THEY HAVE ON THE VEHICLE. THE CAR MEETS THE 10 YEAR TIME-FRAME OF THE EXTENDED WARRANTY BUT THEY WILL NOT HONOR THE EXTENSION BECAUSE OF THE MILES WHICH WERE 132,000. I JUST BOUGHT THE CAR PUT MAYBE $1000 MILES ON IT BEFORE THE TRANSMISSION STARTED GIVING US PROBLEMS. THERE IS A DOCUMENTED ISSUE WITH THE SUBARU 2011 CVT THAT REQUIRES A RECALL, NOT AN EXTENDED WARRANTY. LOOK ALL OF THE INTERNET ON CUSTOMERS HAVING THEIR CVT TRANSMISSION FAIL AT JUST OVER 100,000 MILES AND BEING STUCK WITH $7000 REPAIR BILLS.

08/03/2020
Components: POWER TRAIN,ENGINE
Incident Date: 07/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC6B3******
Summary

WHEN AM DRIVING AND I NEED TO STOP FOR ANY EMERGENCY AND I HIT THE BRAKES THE ENGINE WILL STALL DUE A FAILURE TORQUE CONVERTER MANUFACTURE, IT IS REALLY DANGEROUS AND AFTER A SUDDEN STOP I WOULD NOT BE ABLE TO DRIVE AWAY AND I WAS ABOUT TO INVOLVE IN A MAJOR ACCIDENT BECAUSE OF THIS STALLING ISSUE.

07/17/2020
Components: POWER TRAIN,ENGINE
Incident Date: 11/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC4B3******
Summary

NOVEMBER 2019, AT 115,000 MILES THE TRANSMISSION STARTED SLIPPING REQUIRING A REPLACEMENT. I WAS TOLD BY SUBARU OF AMERICA CORPORATE THAT "SUBARU DOESN'T HAVE TRANSMISSION PROBLEMS." THERE IS A LOT OF EVIDENCE OUT THERE TO THE CONTRARY. MAY OF 2020 THE VEHICLE STARTED OVERHEATING. IT WAS DIAGNOSED BY A MECHANIC THAT THE HEAD GASKET WAS FAILING AND NEEDED TO BE REPLACED. THIS IS ANOTHER KNOWN ISSUE WITH SUBARUS. A $28,000 2011 AUTO IS ONLY SUPPOSED TO LAST 120,000 MILES?

07/13/2020
Components: SERVICE BRAKES
Incident Date: 06/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKCXB2******
Summary

ON MULTIPLE OCCASIONS, WHILE DRIVING ON CITY STREETS AND FREEWAYS, WITHOUT ANY WARNING, I HAVE NO BRAKES. NO BRAKE LIGHT OR CHECK ENGINE LIGHT (CEL) ON THE DASH. THE BRAKE PEDAL WENT ALL THE WAY TO THE FIREWALL. THE CAR EVENTUALLY STOPPED WITHOUT INCIDENT; A VERY STRESSFUL AND ABSOLUTELY TERRIFYING MOMENT. SHORTLY THEREAFTER, BRAKES ARE NORMAL. THEN, IT HAPPENS AGAIN A COUPLE OF WEEKS LATER. IN TOTAL, IT HAS HAPPENED SEVEN TIMES. I CONTACTED MY LOCAL SUBARU DEALER AND EXPLAINED MY CONCERNS. THE SERVICE WRITER INITIALLY RESPONDED THAT HE HAD NEVER HEARD OF SUCH A PROBLEM AND DIDN'T KNOW WHAT TO DO (THE CONDITION CANNOT BE RECREATED; IT JUST HAPPENS UNEXPECTEDLY AND WITHOUT WARNING). I ASKED IF HE WOULD INQUIRE WITH OTHER SERVICE WRITERS TO SEE IF THEY WERE AWARE OF SUCH AN ISSUE. IRONICALLY, ANOTHER CUSTOMER'S CAR WAS THERE AT THAT VERY TIME, WITH THE SAME COMPLAINT/PROBLEM BEING DIAGNOSED. AFTER DIAGNOSTICS; IT WAS RECOMMENDED THE MASTER CYLINDER BE REPLACED. I HAD THEM REPLACE IT WITH OEM PART 26401AJ001 AS WELL AS DOING A BRAKE SYSTEM FLUSH AND FILLING WITH NEW BRAKE FLUID. THIS WAS IN NOVEMBER 2019. SINCE THEN, THE PROBLEM HAS OCCURRED THREE MORE TIMES (MOST RECENTLY, TWO DAYS AGO). I RECENTLY DISCOVERED THERE WAS A RECALL ON 2012 OUTBACK MASTER CYLINDERS DUE TO THE SAME PROBLEM AS DESCRIBED ABOVE. WHY ISN'T THIS RECALL BROADER AND RELATED TO ALL CARS WITH THESE IDENTICAL (SAME PART NUMBER) MASTER CYLINDERS? DO PEOPLE HAVE TO DIE BEFORE BAD BRAKE SYSTEMS ARE REPAIRED? I'VE RESEARCHED AND COLLECTIVELY FOUND NUMEROUS OTHERS THAT ARE HAVING THE SAME ISSUE. I QUESTION THE CREDIBILITY OF DEALERSHIP SERVICE WRITERS WHEN THEY SAY THEY HAVE NEVER HEARD OF THIS PROBLEM. I HAVE LOVED MY SUBARU; HOWEVER, MY VEHICLE NEEDS TO STOP WHEN MY BRAKES ARE APPLIED-EVERY TIME; NOT WITH THE FEAR OF; IS TODAY GOING TO BE THE DAY OF FAILURE YET AGAIN?

07/08/2020
Components: POWER TRAIN
Incident Date: 06/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC7B3******
Summary

TORQUE CONVERTER ASSEMBLY REPAIR. WHEN SLOWING DOWN TO A STOP, THE CAR SHAKES, SHIMMIES AND SHUTS OFF. I HAVE TO RESTART. THIS IS VERY DANGEROUS. I'VE SPOKEN TO SUBARU AND THEY SAY THEY WON'T FIX THE PROBLEM ON MY CAR BECAUSE IT HAS 149K MILES ON IT. THEY SAY THEY WILL GIVE ME 1,000 DOLLARS TOWARD PURCHASE OF A NEW CAR. I WOULD LIKE MY CAR REPAIRED.

07/06/2020
Components: WHEELS,UNKNOWN OR OTHER
Incident Date: 05/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC7B3******
Summary

INNER WHEELS AT REAR THREADS WEARING WITH OUT THREADS STILL NEW. NOTICE A ROARING SOUND WHILE BACKING UP IN REVERSE. A/C RPM DROPS AND GOES UP WHEN TURNED ON. THERE WAS A REAR SUSPENSION RECALL ON VEHICLE AND TRYING TO SEE IF ALIGNMENT WAS DONE. DUE TO THREAD DECREASING INWARDS.

07/01/2020
Components: POWER TRAIN,ENGINE
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC4B1******
Summary

6 SPEED MANUAL TRANSMISSION - WHEN COMING TO STOP QUICKLY FROM HIGH SPEED, CLUTCH IS FULLY DEPRESSED (AND EVEN SOMETIMES IN NEUTRAL), THE ENGINE RPMS DROP VERY LOW CAUSING THE ENGINE TO SHUDDER. THIS HAS BEEN OCCURRING CONSISTENTLY FOR OVER 1 YEAR BUT DEALERSHIP HAS CLAIMED THEY ARE UNABLE TO REPLICATE THE PROBLEM. THIS IS VERY CONCERNING DUE TO THE FACT THE ENGINE COULD STALL CAUSING LOSS OF CONTROL. THIS SEEMS VERY SIMILAR TO THE SYMPTOMS OF A BAD TORQUE CONVERTER AS RECALLED ON THE AUTOMATIC TRANSMISSION, HOWEVER, OBVIOUSLY THIS CAN'T BE THE CASE FOR A MT. *TR

06/28/2020
Components: POWER TRAIN
Incident Date: 05/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC2B2******
Summary

SUBARU OF AMERICA'S CORPORATE CALL CENTER AND TWO SEPARATE DEALERSHIPS (PRIME SUBARU MANCHESTER NH, CLAY SUBARU NORWOOD MA) PROVIDED WRONG INFORMATION ON NUMEROUS OCCASIONS THAT CONFLICTED WITH THEIR TSB 11-104-11. THEY AFFIRMATIVELY SAID THAT THERE WAS NEVER AN UPDATE FOR THE TRANSMISSION CONTROL MODULE AVAILABLE FOR THE VEHICLE AFTER IT LEFT THE FACTORY. THIS IS COMPLETELY INCORRECT AND THUS I SPENT 2 YEARS TROUBLESHOOTING A KNOWN ISSUE, HUNDREDS OF DOLLARS ON DIAGNOSTIC FEES, AND I EVEN REPLACED THE TORQUE CONVERTER AS IT WAS AFFLICTED WITH THE SQUEAL DESCRIBED IN TSB 16-101-16R AND WE COULDN'T RULE OUT THAT ISSUE. THE SYMPTOM IS AN ERRATIC SHIFTING PATTERN, ESPECIALLY WHEN SLOWING DOWN FOR A RED LIGHT THEN SPEEDING UP WHEN IT TURNS GREEN. I DID MY OWN RESEARCH TO DISCOVER THIS TSB VIA ONLINE POSTS AND DOWNLOAD IT FROM THE NHTSA WEBSITE. KRISTEN WEAVER WAS THE ASSOCIATE I SPOKE TO AT SUBARU OF AMERICA ON 5/29/2020. SHE DENIED THAT THE TSB APPLIES TO MY CAR EVEN THOUGH IT CLEARLY SAYS ON THE TSB THAT ALL MY11 OUTBACK 3.6R ARE EFFECTED. PRIME SUBARU IN MANCHESTER NH PERFORMED THE TORQUE CONVERTER REPLACEMENT AND SHOULD HAVE UPDATED THE TCM AT THE TIME, BUT THEY SAID THERE WAS NO UPDATE AVAILABLE. CLAY SUBARU IN NORWOOD MA ALSO SAID AFFIRMATIVELY THAT THERE WAS NEVER A TCM UPDATE AVAILABLE. MILFORD SUBARU IN MILFORD NH FINALLY APPLIED THE UPDATE AT MY SPECIFIC REQUEST AND CONFIRMED THAT PRIME SUBARU SHOULD HAVE DONE SO WHEN THEY DID THE TORQUE CONVERTER UPDATE, AND THAT THEY DID NOT.

06/17/2020
Components: AIR BAGS,SEAT BELTS
Incident Date: 06/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDHC7B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT IMPACT WHICH DISABLED THE FRONT DRIVER'S AND THE FRONT PASSENGER'S SEAT BELTS. THE CONTACT CALLED THE GANLEY SUBARU OF BEDFORD LOCATED AT 123 BROADWAY AVE, BEDFORD, OH 44146, AND THE TECHNICIAN DECLINED TO LOOK AT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT A CASE NUMBER. THE CONTACT WAS NOT GIVEN A CALLBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

06/12/2020
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 04/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC5B3******
Summary

P0700/P2764 CODE AFTER EVERY LIGHT ON THE DASH LIT UP AFTER DRIVING IN HARD RAIN. VEHICLE SHIFTS HARD AND IS RANDOMLY STALLING WHILE DRIVING. AFTER EXTENSIVE RESEARCH TRANSMISSIONS ARE FAILING AND SUBARU REFUSES TO RECALL THE CVT TRANSMISSIONS IN EFFECTED VEHICLES. *TR

06/11/2020
Components: POWER TRAIN
Incident Date: 06/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

CAR SHUDDERS AND ALMOST STALLS WHEN SLOWING TO A STOP. *TR

06/10/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDGC1B2******
Summary

I HAVE BEEN REPORTING PROBLEMS WITH MY TRANSMISSION SINCE 2012 TO MY REGULAR DEALERSHIP, STAR SUBARU WHEN THE CAR HAD JUST 23,472 MILES ON IT. AT THIS POINT, I BELIEVE THAT I HAVE BEEN WRONGFULLY DENIED WARRANTY COVERAGE. *BF.. THE CONSUMER STATED THE VEHICLE WOULD SPONTANEOUSLY JUMP OR SLAM WHILE DRIVING. COIL REPAIRS WERE ATTEMPTED, BUT THE PROBLEM PERSISTED. THE DEALER DISCOVERED THE FAILURE CODE WAS P1710 TORQUE CONVERTER. TURBINE SPEED SIGNAL CIRCUIT MALFUNCTION, AFTER THE WARRANTY WAS EXPIRED. THE MANUFACTURER OFFERED TO ASSIST WITH REPAIRS. THE CONSUMER STATED THE REPAIRS COST $6,000 THE DEALER OFFERED $2,500 TOWARDS THE REPAIR OR A NEW VEHICLE. THE CONSUMER DID NOT AGREE TO THE TERMS.*JS

06/08/2020
Components: STRUCTURE
Incident Date: 06/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

DRIVING ON THE FREEWAY, I TOGGLED THE UP/DOWN FEATURE OF THE SUNROOF TO ENSURE THE LOUD WIND VIBRATIONS WEREN'T COMING FROM THE TOP OF MY CAR AND RETURNED IT TO ITS ORIGINAL POSITION. MOMENTS LATER, A HUGE NOISE ERUPTED FROM ABOVE ME AND I SHUT THE UPHOLSTERY SHADE CLOSED TO SEAL OFF THE HIGH SPEED WIND FROM ENTERING MY CAR AND PROCEEDED TO PULL OVER. WHEN I WAS ABLE TO STOP, I LOOKED UP TO SEE THAT THE ENTIRE WINDOW PANE WAS GONE. THE FRAME AND THE MECHANICAL FIXTURE WAS COMPLETELY IN TACT BUT THE WHOLE GLASS PIECE WAS MISSING. THIS MEANS IT HAD TO HAVE FLOWN INTO THE AIR AND LANDED BEHIND ME SOMEWHERE ON THE FREEWAY. *TR

06/06/2020
Components: STEERING,POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 04/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDGC1B2******
Summary

I HAVE BEEN REPORTING PROBLEMS WITH MY TRANSMISSION SINCE 2012 TO MY REGULAR DEALERSHIP, STAR SUBARU WHEN THE CAR HAD JUST 23,472 MILES ON IT. AT THIS POINT, I BELIEVE THAT I HAVE BEEN WRONGFULLY DENIED WARRANTY COVERAGE. THEN AGAIN, IN 2017, WHILE STILL UNDER WARRANTY, I BROUGHT MY OUTBACK TO STAR SUBARU COMPLAINING THAT WHILE DRIVING SLOW, THE CAR TENDS TO 'JUMP' MID-DRIVE, ALMOST LIKE SOMEONE REAR ENDED YOU. THE CAR AT THIS POINT WAS AT ABOUT 94,467 MILES, UNDER THE 100,000 MILE WARRANTY LIMIT. AFTER NUMEROUS COMPLAINTS I FINALLY RECEIVED A TEST DRIVE WITH A SUBARU MECHANIC AT STAR SUBARU IN BAYSIDE, QUEENS, NY. HE CONCLUDED THAT IT NEEDED TRANSMISSION PARTS, A TORQUE CONVERTER/VALVE BODY. AT THAT POINT I WAS SET TO HAVE IT REPLACED ONCE THE PARTS CAME IN. WEEKS WENT BY AND I HEARD NOTHING. I CONTACTED SUBARU OF AMERICA WHO WAS ABLE TO SET ME UP WITH EAST HILLS SUBARU. THE SOA PERSON WAS VERY HELPFUL WITH THE TRANSITION. THEY PERFORMED THEIR OWN DIAGNOSTIC, AND THE CONDITION AT THE TIME WOULD NOT REPLICATE. UNFORTUNATELY, WHEN THIS 'JUMP/SLAM' HAPPENS, IT DOES SPONTANEOUSLY. WE CANNOT MAKE IT HAPPEN, NOR DO WE EVEN KNOW WHEN IT IS GOING TO HAPPEN. IT WAS ALWAYS VERY SPORADIC. SOMETIMES IT WOULD HAPPEN ON THE HIGHWAY GOING 65, OR SOMETIMES LESS THAN 5MPH. ON A LONG TRIP BACK FROM VERMONT, THERE WOULD BE A LARGE REVVING SOUND, AND THEN IT FELT AS IF SOMEONE HIT US FROM BEHIND. ONCE AGAIN, I TOOK THE CAR TO SUBARU, ONLY TO BE TOLD THEY SIMPLY COULDN'T 'REPLICATE THE PROBLEM', AND THEREFORE WOULD NOT DO ANYTHING TO HELP US. ON APRIL 3RD 2019, I BRING MY CAR IN AGAIN TO EAST HILL SUBARU. CHECK ENGINE LIGHT ON. THEY DO RECALL. THEY ALSO TROUBLESHOOT THE CHECK ENGINE CODE, WHICH NOW COMES UP CLEARLY AS P1710 TORQUE CONVERTER TURBINE 2 SPEED SIGNAL CIRCUIT MALFUNCTION. NOW IT'S NOT COVERED UNDER WARRANTY.THE PRICE TAG IS VERY HIGH, ALMOST $6,000! *TR

06/05/2020
Components: ENGINE
Incident Date: 06/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

IM APPALLED THAT THE TORQUE CONVERTER HAS NOT BEEN CONSIDERED A RECALL CONSIDERING ALL THE COMPLAINTS FILED ON IT. I WAS QUOTED $1900 TO HAVE THIS REPLACED ! THIS IS ABSURD AND I CAN NOT AFFORD THIS REPAIR AND BELIEVE SUBARU SHOULD BE RESPONSIBLE CONSIDERING THE AMOUNT OF COMPLAINTS ON THIS. NOW I RISK ACCIDENT EVERYTIME NEED TO GO OUT .CAR STALLS WHEN COMING TO A STOP . *TR

05/19/2020
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 06/01/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRDKC9B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE HIS WIFE WAS ATTEMPTING TO PARALLEL PARK THE VEHICLE SUDDENLY ACCELERATED COLLIDING WITH THE VEHICLE IN FRONT. THE CONTACT STATED THAT HIS WIFE SHIFTED TO DRIVE, THE ENGINE REVVED AND SHE LOST CONTROL THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS THEN TAKEN TO RAFFERTY SUBARU (4700 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073 PHONE: (610) 353-6900) WHO STATED THEY WERE UNABLE TO FIND A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED APOLOGETIC GESTURES REGARDING THE MATTER, HOWEVER, A CASE WAS NOT OPENED. THE CONTACT STATED THEY FOUND THAT THERE WAS A CLASS ACTION LAWSUIT IN HIS STATE OF RESIDENCY REGARDING THE SAME FAILURE HIS WIFE HAD EXPERIENCED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *BF*JB

05/12/2020
Components: ENGINE
Incident Date: 05/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

NO INCIDENT WHILE DRIVING....YET. WANT TO REPORT A COMMON AND KNOWN PROBLEM WITH SUBARU'S, THE HEAD GASKET. DEALER JUST QUOTED ME $2000 ON THIS, AND MOST FOLKS KNOW THIS IS DUE TO A POOR DESIGN. THIS IS DEFINITELY A SAFETY ISSUE IF THE CAR STOPS DUE TO OIL AND COOLANT ISSUES WHILE TRAVELING FAST. *TR

04/23/2020
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 01/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC283******
Summary

THE CVT TRANSMISSION IS DEFECTIVE AND EXTREMELY DANGEROUS. THE VEHICLE WILL SUDDENLY STALL WHEN DECELERATING QUICKLY. THERE IS HIGH POTENTIAL TO CAUSE AN ACCIDENT. THE MANUFACTURER KNOWS OF THE ISSUE BUT WILL WAIT FOR THE DEFECT TO OCCUR RATHER THAN FIXING THE TRANSMISSION.

04/20/2020
Components: VEHICLE SPEED CONTROL
Incident Date: 04/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

IF GAS PEDAL IS "FLOORED" OR PRESSED COMPLETELY DOWN IT STICKS, UNSAFELY ACCELERATING THE VEHICLE EVEN WITH FOOT TAKEN OFF OF THE GAS. IF THE BREAK PEDAL IS PRESSED THE GAS PEDAL "UN-STICKS." OCCURRED THIS MORNING ON A HIGHWAY WHILE SPEEDING UP TO MERGE. A SIMILAR THING OCCURRED ABOUT A YEAR AGO WITH THE SAME VEHICLE AND IN SIMILAR CIRCUMSTANCES.

04/14/2020
Components: ENGINE
Incident Date: 03/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC6B3******
Summary

DUE TO A WELL-KNOWN DESIGN FLAW THE ENGINE HAD A SEVERE HEAD GASKET LEAK. THE LEAK LEAD TO A FOAMING OF THE COOLANT AND A PRESSURE BREAK IN THE COOLANT RESERVOIR. THE CAR HAD A CATASTROPHIC FAILURE ON THE FREEWAY AND COULD HAVE LEAD TO A SERIOUS ACCIDENT. THE CAR WAS SERVICED THE PREVIOUS AUGUST BY A DEALER. THEY HAVE REFUSED TO ANSWER MY DIRECT QUESTION IF THEY DID A FLUSHING OF THE SYSTEM WHICH COULD HAVE LED TO THE DAMAGE BUT, IT IS A WELL-KNOWN PROBLEM THAT THE SUBARU 4 CYLINDER 2.5 L ENGINE HAS HAD A SEVERE FLAW IN ITS DESIGN. *TR

03/07/2020
Components: POWER TRAIN
Incident Date: 02/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

THE VEHICLE HAS A FAULTY TORQUE CONVERTER. THIS WILL CAUSE THE ENGINE TO STALL DURING EMERGENCY BRAKING. THUS INCREASING THE LIKELIHOOD OF A SERIOUS ACCIDENT. SUBARU IS AWARE OF THE PROBLEM AND ISSUED A TSB 16-90-13R.

03/06/2020
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 12/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

HAVE HAD THE LOW BEAM HEADLIGHTS BLOWN MULTIPLE TIMES ON MY SUBARU OUTBACK, 2011, AT LEAST 3-4 TIMES EACH ONES, LEFT AND RIGHT. DON'T REMEMBER IF I RECEIVED A NOTIFICATION FROM SUBARU OR SAW IT ONLINE ABOUT THE SAME COMPLAINT FROM MANY OWNERS AND SUBARU HAVING A FIX FOR IT. TOOK IT TO THE DEALERSHIP IN 2017 AND THEY REPLACED THE BLOWN BULB AND TOLD ME THAT IT WAS A IMPROPER CONTACT THAT CAUSED THE ISSUE. UNFORTUNATELY, THE PROBLEM CONTINUES. I HAVE REPLACED THE HEADLIGHTS AT LEAST 2 TIMES SINCE AND HAVE ONE BLOWN AGAIN. SUSPECT THAT THIS IS A DESIGN ISSUE AND NEEDS A THROUGH FIX. IT CAN CAUSE A DANGEROUS SITUATION IF BOTH HEADLIGHTS BLOW AT THE SAME TIME.

02/27/2020
Components: POWER TRAIN
Incident Date: 02/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

VEHICLE STALLS DURING HARD BRAKING CAUSING AN EXTREMELY UNSAFE CONDITION WHEN HAPPENING ON THE ROAD. OBVIOUSLY ONCE THE CAR STALLS THE OPERATOR CAN NO CONTROL AND MUST PUT THE CAR IN PARK TO RESTART. DIAGNOSED BY DEALER AS BAD TORQUE CONVERTER.

02/20/2020
Components: POWER TRAIN
Incident Date: 03/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC1B3******
Summary

MY TRANSMISSION WAS SERVICED FOR A TORQUE CONVERTER RECALL AT THIS DATE. JUST A FEW THOUSAND MILES LATER MY TRANSMISSION CONTINUES TO DETERIORATE.IT MAKES LOUD NOISES WHILE DRIVING. MY SUBARU DEALER INDICATES THE TRANSMISSION COULD FAIL AT ANY TIME AND WILL FAIL EVENTUALLY.SUBARU CORPORATE SAYS THAT THIS IS NOT THEIR PROBLEM. THEY HAVE AN ARBITRARY 100,000 WARRANTY FOR THE ISSUE. I'M CONCERNED THE ISSUE WILL CAUSE ME TO BE INVOLVED IN AN ACCIDENT. OR LEAVE ME STRANDED, BOTH OF WHICH ARE SAFETY ISSUES. CAN YOU PLEASE HELP ME RESOLVE THIS WITH SUBARU. SHOULDN'T BY TRANSMISSION WARRANTY HAVE RESET, WHEN THEY SERVICED THE TRANS FOR THE TORQUE CONVERTER RECALL. THANK YOU FOR YOUR ASSISTANCE.

02/17/2020
Components: STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 02/11/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

ON 2/11/20 AROUND 12:30PM ET, I WAS APPROACHING THE HIGHWAY VIA AN ONRAMP, AND MY SPEED WAS BARELY 25 MPH. SUDDENLY, AS I WAS ON THE APPROACH-ROAD, I SUDDENLY FELT THAT THE STEERING WAS LOCKED AND TURNING ON THE RIGHT SIDE ONLY (EITHER STEERING OR ANTI-LOCK MALFUNCTION). IT HIT THE FENCE AND THEN TURNED (FLIPPED) ON ITS DRIVER SIDE AS CAN BE SEEN IN THE PICTURE. I BELIEVE THIS IS A SAFETY ISSUE, SO PLEASE MAKE A PROPER INVESTIGATION. MY CAR WAS TOTALED. MY DAMAGED CAR IS IN 'COUNTY TOWING' IN 49 FULLERTON AVE, YONKERS, NY 10704, PHONE: (914) 423-1101

02/12/2020
Components: SERVICE BRAKES,ENGINE
Incident Date: 06/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC5B3******
Summary

CAR STALLS OUT WHEN I COME TO A COMPLETE STOP, ESPECIALLY IF I HAVE TO STOP SHORT DUE TO BEING CUT OFF. CAR IS AN AUTOMATIC, SO THIS IS NOT SUPPOSED TO HAPPEN AND IS VERY DANGEROUS WHEN CARS ARE COMING BEHIND ME. I TOOK IT BACK TO THE DEALER 3 TIMES OVER THE YEARS AND EACH TIME THEY SAID THEY COULD NOT REPLICATE THE PROBLEM AND THUS NO DIAGNOSIS. AFTER READING ONLINE, IT SEEMS TO BE A KNOWN PROBLEM TO SUBARU WITH A FAULTY TORQUE CONVERTER.

02/09/2020
Components: STRUCTURE
Incident Date: 02/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC1B3******
Summary

OUR MOONROOF SUDDENLY DETACHED AND FLEW OFF FROM THE CAR WHILE DRIVING ON HIGHWAY. WE WERE GOING ACROSS THE SAN MATEO BRIDGE AROUND 10:45 AM ON SUNDAY 2/9/20 AND SUDDENLY HEARD LOTS OF WIND NOISE FROM THE MOONROOF, SLID BACK THE SUN SHADE, AND FOUND THE MOONROOF WAS GONE.

02/08/2020
Components: POWER TRAIN
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC1B3******
Summary

2011 SUBARU OUTBACK ENGINE OCCASIONALLY SHUDDERS AND IS SLOW TO START UP, PARTICULARLY IN EXTREME COLD. STARTING TODAY, 2/8/2020,WHEN DRIVING AND COMING TO A STOP, RUNNING ENGINE STALLED AND SHUT DOWN ON MULTIPLE OCCASIONS. FIRST WHEN DRIVING ON A BUSY STREET; TURNED IGNITION OFF AND RESTARTED ENGINE, DRIVING SLOWLY HOME. SECOND WHEN BRAKING TO A STOP AT AN INTERSECTION ON DRIVE TI BERMAN SUBARU OF CHICAGO DEALERSHIP FOR INSPECTION. BERMAN'S INSPECTION SAID NO CODES WERE STORED, PROVIDED THIS SERVICE RECOMMENDATION: "GIVE OWNER OPTION OF EITHER A NEW TRANS OR A TORQUE CONVERTER. IF CONVERTER IS REPLACED THERE MAY BE INTERNAL TRANS ISSUES. RECOMMENDATION: REPLACE TORQUE CONVERTER AND O RING. APPROVED: $ 154.95 - DECLINED: $ 2,457.53"

01/21/2020
Components: VISIBILITY/WIPER
Incident Date: 01/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC1B3******
Summary

WHILE DRIVING STRAIGHT AT 60 MPH ON A 4 LANE DIVIDED HIGHWAY, SUNROOF SUDDENLY EXPLODED INTO HUNDREDS OF BITS OF GLASS. FORTUNATELY, THE SHADE WAS CLOSED SO NO GLASS CAME INSIDE THE VEHICLE. NO OTHER DAMAGE OCCURRED TO THE VEHICLE, AND I WAS ABLE TO KEEP THE CAR UNDER FULL CONTROL. THIS OCCURRED DURING DAYTIME HOURS ON JANUARY 17, 2020. OUTSIDE TEMPERATURE WAS 37 DEGREES. NO CARS WERE IN FRONT OF ME THAT MAY HAVE THROWN UP ANY ROCKS, SO THERE IS NO APPARENT CAUSE FOR THIS GLASS FAILURE TO OCCUR.

01/19/2020
Components: POWER TRAIN
Incident Date: 01/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC4B3******
Summary

I HAVE READ OTHER OWNERS HAVING PROBLEMS WITH THEIR TORQUE CONVERTERS CAUSING THE CAR TO STALL OUT AND DIE. NOW I AM HAVING THIS PROBLEM IN MY CAR. THIS WILL CAUSE DANGEROUS SITUATION AND SUBARU WILL BE SUED BECAUSE THEY DID NOT PERFORM A RECALL

01/12/2020
Components: ENGINE
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC2B3******
Summary

THE HEAD GASKET BLEW WITH ONLY 61,000 MILES ON THE ENGINE WHILE DRIVING ON A RURAL ROAD IN OREGON AT APPROXIMATELY 45 MPH.

01/11/2020
Components: EXTERIOR LIGHTING
Incident Date: 11/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC6B3******
Summary

LOW BEAM HEAD LIGHT BURNS OUT WHILE DRIVING ON THE THE INTERSTATE HIGHWAY. REPLACING THE BULB IS NOT THAT EASY. THIS IS WELL KNOWN PROBLEM AND SUBARU HAS BEEN AWARE OF THE PROBLEM FOR LAST EIGHT PLUS YEARS. INSTEAD OF REPLACING THE DEFECTIVE LIGHTING SYSTEM SUBARU HAS EXTENDED THE WARRANTY FOR 10 YEARS AND IT REIMBURSES THE COST OF THE NEW BULBS. THIS IS A SAFETY ISSUE AND ALL THESE DEFECTIVE LIGHTING EQUIPMENT SHOULD BE REPLACED. LOW BEAM LIGHTS BURNED OUT SEVERAL TIMES SINCE VEHICLE WAS PURCHASED.

01/10/2020
Components: POWER TRAIN
Incident Date: 11/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLCXB3******
Summary

MY 2011 SUBARU OUTBACK STARTED TO STALL OUT WHEN COMING TO A SLOW STOP. IT WOULD INTERMITTENTLY FEEL LIKE IT WAS GOING TO DIE WHEN SLOWING DOWN AND WAITING IN THE MIDDLE OF INTERSECTIONS WHICH WAS VERY TERRIFYING ESPECIALLY IN HEAVY, ON-COMING TRAFFIC. SOMETIMES IT WOULD COMPLETELY STALL AND THE ENGINE WOULD STOP WHICH I WOULD THEN HAVE TO QUICKLY RESTART. IT WAS TAKEN TO A SUBARU DEALER FOR ASSESSMENT AND IT WAS DETERMINED THE TORQUE CONVERTER WAS FAILING. AFTER GOOGLING THIS ISSUE, I FOUND OUT THAT IS SUCH A COMMON PROBLEM THAT SUBARU HAS ADMITTED TO IT AND OFFERED AN EXTENDED WARRANTY (UP TO 100,000 MILES) ON SOME 1.5 MILLION OF THEIR CARS. WELL, MY CAR WAS JUST OVER THE 100K MILE MARK SO I WAS TOLD I WAS OUT OF LUCK. OF COURSE THIS IS A $4,000+ REPAIR DONE AT THE DEALER. AND IF THE TORQUE CONVERTER CAUSED DAMAGE TO THE CVT TRANSMISSION THEN YOU HAVE TO HAVE THE ENTIRE CVT REPLACED AT A COST OF $8,000! THE DRAIN THE TRANSMISSION TO SEE IF ANY METAL FLAKES ARE IN THE FLUID. IF THERE ARE THEN YOU'LL NEED TO GET A NEW CVT TRANSMISSION. WE WILL NEVER BUY ANOTHER SUBARU AGAIN AFTER ALL THEIR ISSUES AND SIGNIFICANT RECALLS. THIS IS CLEARLY A SAFETY ISSUE AND I DON'T UNDERSTAND WHY IT'S NOT A SERIOUS RECALL!

01/06/2020
Components: POWER TRAIN
Incident Date: 01/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

TSB WAS ISSUED FOR THIS DEFECTIVE TORQUE CONVERTER. ORIGINAL WARRANTY WAS EXTENDED, BUT VEHICLE IS NOW OUT OF WARRANTY EXTENSION. SUBARU DENIED MY REQUEST TO FIX THEIR DESIGN FLAW AS DOCUMENTED IN SERVICE BULLETIN # 16-90-13R. THE CAR ENGINE SHUTS OFF WHEN APPLYING THE BRAKES - THUS CREATING A MAJOR SAFETY ISSUE.

01/06/2020
Components: EXTERIOR LIGHTING
Incident Date: 01/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC6B3******
Summary

HEADLIGHTS BURN OUT REPEATEDLY, WITHOUT WARNING OR INCIDENT, SOMETIMES BOTH WITHIN A WEEK. CAR IS DRIVEN LESS THAN 10K MILES PER YEAR, YET ONE OR BOTH HEADLIGHTS HAVE HAD TO BE REPLACED ANNUALLY ON AVERAGE. BULBS ARE VERY DIFFICULT FOR CONSUMER TO REPLACE AND MUST BE DONE BY GARAGE OR DEALERSHIP. ON ONE OCCASION BOTH HEADLIGHTS WERE OUT BEFORE VEHICLE COULD BE TAKEN TO GET BULBS REPLACED.

01/02/2020
Components: POWER TRAIN
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC8B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DEPRESSING THE BRAKE PEDAL TO STOP, THE VEHICLE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.

12/31/2019
Components: POWER TRAIN
Incident Date: 12/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC8B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE, IT SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 112,000.

12/27/2019
Components: POWER TRAIN
Incident Date: 12/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

THE CAR JUMPS AND JERKS, SIMILAR TO A MANUAL TRANSMISSION STALLING. THIS HAS OCCURRED DURING ACCELERATION FROM A STOP AT A RED LIGHT, TO DECELERATION IN HIGHWAY TRAFFIC!! UPON TAKING IT IN FOR SERVICE AT THE SUBARU SCHUMACHER IN WEST PALM BEACH, FL. THE SERVICE MANAGER INFORMED ME IT'S A COMMON PROBLEM. SUBARU IS WELL AWARE OF IT, YET THERE IS NO RECALL. SUDDEN STALLING OF THE VEHICLE IS A SERIOUS SAFETY ISSUE! APPARENTLY SOMEONE MUST DIE FOR ACTION TO BE TAKEN! THE DEALER SAYS TO REPLACE THE VALVE BODY AT A COST OF $2345 + TAX. THEN MENTIONS THEY WILL TEST DRIVE THE CAR, AND IF NOT RESOLVED, THEY MUST REPLACE THE TORQUE CONVERTER AT $3500 +TAX!!! ANY ONLINE SEARCH WILL TELL YOU THIS CAR WITH 114,000 MILES IS NOT WORTH THAT! SUBARU KNOWS ABOUT THIS SERIOUS PROBLEM, AND CONTINUES TO PLACE THESE FAULTY CVT TRANSMISSIONS IN SERVICE. PROBLEM PERSISTS UP TO 2017 MODELS, SIMPLY BECAUSE 2018/19 MODELS HAVEN'T REACHED THE MILEAGE YET FOR FAILURE. THIS STATEMENT CAME FROM THE SERVICE MANAGER HIMSELF. THANK YOU ARNAUD FOR BEING HONEST. GOODBYE FOREVER SUBARU, YOU'VE LOST A CUSTOMER AND HOPEFULLY YOU DON'T GET ANYONE KILLED OVER THIS!

12/15/2019
Components: POWER TRAIN
Incident Date: 11/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC8B3******
Summary

AUTOMOBILE STALLING COMPLETELY AFTER BRAKING TO COMPLETE STOP AT STOP LIGHT AND STOP SIGNS ON 3 SEPARATE OCCASIONS. SHUDDERING AND SHAKING OR AUTOMOBILE OBSERVED. TORQUE CONVERTER REPLACED IN ORDER TO SOLVE PROBLEM. NOT KNOWN WHETHER OR NOT PROBLEM IS COMPLETELY FIXED.

12/13/2019
Components: POWER TRAIN
Incident Date: 11/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC7B3******
Summary

WHEN COMING TO A STOP OR EVEN SLOWING DOWN, THE CAR STALLS. AT TIMES, THIS IS AN ANNOYANCE. OTHER TIMES, IT IS VERY UNSAFE AS CARS BEHIND ME HAVE TO REACT TO A SUDDEN STOP (ESPECIALLY IN STOP AND GO TRAFFIC). SUBARU ISSUED AN EXTENDED WARRANTY FOR THIS ISSUE, BUT ASSIGNED AN ARBITRARY 100K MILEAGE LIMITATION. THIS IS A DESIGN FLAW THAT SHOULD BE REPAIRED AT SUBARU'S EXPENSE, REGARDLESS OF THE MILEAGE THAT THE IMMINENT FAILURE OCCURS. THE DESIGN FLAW WAS ACKNOWLEDGED AS SUCH BY SUBARU THEMSELVES, IN A SERVICE BULLETIN #16-90-13R

12/09/2019
Components: SERVICE BRAKES
Incident Date: 12/09/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRDKC8B2******
Summary

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKE PEDAL. *LD THE CONSUMER STATED THE WHILE ATTEMPTING TO PARK THE VEHICLE BEHIND ANOTHER VEHICLE, THE BRAKES FAILED CAUSING A CRASH. THE BRAKE CONTROL MODULE FAILED CAUSING THE ANTI-LOCK SYSTEM TO MALFUNCTION. *JS

12/05/2019
Components: POWER TRAIN,ENGINE
Incident Date: 12/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

MY VEHICLE ACCUMULATES A LOT OF HIGHWAY MILES. THESE ARE EASY AND UNSTRENUOUS TO AND FROM WORK. OVER THE PAST 3 MONTHS I HAD MY VEHICLE MISDIAGNOSED THREE TIMES WHEN I WAS COMPLAINING OF TRANSMISSION PROBLEMS. AS I HAVE JUST BROKEN 125,000 MILES MY VEHICLE GETS DIAGNOSED WITH NEEDING A NEW HEAD GASKET AND A NEW TRANSMISSION. COSTING EASILY MORE THAN THE VEHICLE IS WORTH. SUBARU IT NOT WILLING TO BACK THEIR VEHICLES. THE VEHICLE SHOULD BE LASTING WELL PAST 125,000 WITHOUT MAJOR MECHANICAL PROBLEMS LIKE THESE THAT COULD HAVE ENDED IN SERIOUS INJURY. AT THIS POINT NOTHING HAS BEEN DONE TO RECTIFY WHAT COULD HAVE BEEN AN UNSAFE SITUATION HAD I NOT CONTINUALLY PROMPTED THEM TO PROPERLY DIAGNOSE THE PROBLEM. AT THIS TIME MY VEHICLE IS UNSAFE TO DRIVE AND HAS BEEN OVER THE PAST FEW MONTHS DUE TO THESE ISSUES.

12/02/2019
Components: POWER TRAIN
Incident Date: 11/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

MY 2011 SUBARU OUTBACK ABRUPTLY STALLS WHEN I STOP. THIS OCCURRS IN DANGEROUS SITUATIONS SUCH AS STOPPING AT INTERSECTIONS, IN TRAFFIC, AND EVERY OTHER SITUATION THAT REQUIRES BRAKING WHILE DRIVING. IT IS SIMILAR TO STALLING A MANUAL VEHICLE BY BRAKING WITHOUT THE CLUTCH DEPRESSED

11/25/2019
Components: AIR BAGS
Incident Date: 08/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC2B3******
Summary

I ACCEPTED A RECALL TO REPLACE THE PASSENGER AIR BAG BY THE DEALER EVENSTON SUBARU, 3340 OAKTON STR, SKOKIE, ILL, 60076; AFTER THIS RECALL REPLACEMENT WAS PERFORMED, MY CAR HAD PROBLEMS LIKE THE PASSENGER WINDOW DID NOT OPPERATE FROM THE COMMEND BUTTON OF THE SAME DOOR AND THE POWER OUTLET FROM THE MIDDLE CONSOLE DID NOT HAVE POWER. THE DEALER THAT PRODUCED THESE TROUBLES REFUSE TO SUPPORT THE COST OF REPAIR.

11/24/2019
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 11/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B1******
Summary

HEADLIGHTS BURN OUT TOO QUICKLY. I AM REPLACING MY HEADLIGHTS APPROXIMATELY EVERY 12,000 MILES.

11/06/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 09/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

I WAS 40 MILES FROM HOME AFTER COMING DOWN A STEEP CURVY MOUNTAIN ROAD IN MANUAL WHEN SUBARU BEGAN SHIFTING WITH BIG JERKS AND SHUDDERS IN EARLY SEPT 2019, HAD TROUBLE SHIFTING FROM ONE GEAR TO NEXT. HANLEE'S SUBARU EVALUATED, REPLACED VALVE BODY AND SERPENTINE BELT. A FEW DAYS LATER IN RUSH HOUR TRAFFIC AT A RR CROSSING IT SHUDDERED TO A STOP AND DIED DURING WHICH THERE WAS A LOUD CLANKING SOUND UNDER AND BEHIND ME. I STARTED IT UP AGAIN BUT WAS TERRIFIED OF CAUSING AN ACCIDENT. RETURNED TO HANLEE'S WHERE THEY HAD IT FOR A WEEK AND COULD NOT REPRODUCE THE SYMPTOMS.SINCE I PICKED IT UP IT STILL HAS A "BUMP" WHEN I SLOW DOWN. THEN 0N 11/4/19 IT DID THE SAME SHUDDERING STOP WHEN I BRAKED IN TRAFFIC(GOING 35 MPH) FIVE MILES FROM MY HOUSE, DYING COMPLETELY. I RESTARTED IT AND TOOK IT TO SUBARU. THEY SAY IT MIGHT BE A TORQUE CONVERTER. I'M WORRIED FOR MY SAFETY. I ALSO SEE THAT BOTH THE CVT AND TORQUE CONVERTER HAD EXTENDED WARRANTIES ISSUED FOR THESE REASONS. WHEN THESE PROBLEMS BEGAN THE CAR HAD 110K MILES. THIS IS MY THIRD SUBARU AND HAVE NEVER EXPERIENCED SUCH POOR , DANGEROUS PERFORMANCE ON A CAR THAT SHOULD RUN WELL FOR AT LEAST 200K MILES WITH GOOD SERVICE. I AM WAITING TO HEAR FROM HANLEE'S ON THE SECOND DAY THEY HAVE HAD MY CAR.

10/30/2019
Components: SERVICE BRAKES
Incident Date: 10/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

THE REAR BRAKE LINES ARE EXTREMELY CORRODED AT THE REAR BLOCK, NECESSITATING A VERY COSTLY REPAIR. IT APPEARS THAT OTHER MODELS OF THIS SAME YEAR HAVE BEEN RECALLED FOR THIS PROBLEM, BUT NOT THE OUTBACK. SURELY THEY HAVE THE SAME BRAKE SYSTEMS.

10/28/2019
Components: ENGINE
Incident Date: 10/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC1B3******
Summary

COOLANT IS LEAKING ONTO TOP OF ENGINE BLOCK IN TWO PLACES. IT LOOKS TO BE LEAKING WHERE THE COOLANT CROSSOVER PIPE CONNECTS TO THE ENGINE BOTH SIDES.

10/26/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC3B3******
Summary

A SQUEAKING NOISE WHILE STARTING THE ENGINE MAY BE DUE TO A FAULTY RING GEAR ON THE TORQUE CONVERTER.

10/26/2019
Components: POWER TRAIN
Incident Date: 08/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

MY 2011 SUBARU OUTBACK HAS STALLED OUT SEVERAL TIMES THIS SUMMER, BUT THE EVENT THAT I CAN RECALL MOST OBJECTIVELY FOR REPORTING PURPOSES OCCURRED ON AUGUST 17, 2019 WHEN MY VEHICLE STALLED COMPLETELY AFTER APPLYING THE BRAKES SUDDENLY TO STOP DUE TO BEING FLAGGED BY AN ONCOMING DRIVER ON MY NEIGHBORHOOD ROAD WHILE TRAVELING ABOUT 40 MPH. I HAD TO TURN OVER IGNITION SWITCH TO GET THE VEHICLE GOING AGAIN. WHEN I REACHED HOME, I RESEARCHED ONLINE FOR CAUSES OF STALLING IN 2011 SUBARU OUTBACKS, AND I FOUND NUMEROUS COMPLAINTS BY OTHER OWNERS OF THE SAME ISSUE. ACCORDING TO PEOPLE WHO HAVE HAD THEIR VEHICLES REPAIRED IT IS THE TORQUE CONVERTER. SUBARU ISSUED AN EXTENSION TO THE VEHICLE WARRANTY TO COVER THE COST OF REPAIR UP TO 100,000 MILES WHICH DOES ME NO GOOD BECAUSE AT THE TIME OF THE INCIDENT, I WAS WELL OVER THE 100,000 MILES. COST OF THE REPAIRS ON AVERAGE IS $2200.00. IT IS MY UNDERSTANDING THAT IF THERE IS A KNOWN PROBLEM WITH A VEHICLE WHERE DRIVER/OCCUPANT SAFETY IS AT RISK, THE CAR MANUFACTURER HAS TO RECALL THE PRODUCT. I WOULD THINK A CAR STALLING COMPLETELY WHILE IN OPERATION/MOTION IN TRAFFIC/ ROAD TRAVEL WOULD QUALIFY AS A POTENTIAL SAFETY HAZARD.

10/21/2019
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC6B3******
Summary

THE CAR ENGINE CUTS OFF WHEN SUDDENLY DECELERATING. MY WIFE AND CHILD STALLED TWICE ALREADY IN TRAFFIC, ONCE AT A BUSY INTERSECTION. ALSO WATER LEAKS INTO THE CENTER BRAKE LIGHT. PARKING BRAKE DOES NOT WORK.

10/15/2019
Components: POWER TRAIN
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC0B3******
Summary

MY 2011 SUBARU OUTBACK SOMETIMES SHUDDERS WHILE SLOWING DOWN AND HAS STARTED STALLING OUT AT STOPS. I FEEL THIS IS QUITE UNSAFE. I TOOK IT TO MY LOCAL SUBARU DEALER AND THEY TOLD ME IT NEEDS A TORQUE CONVERTER. THEY QUOTED $1459.45 FOR THE REPAIR. THE MAN AT SUBARU TOLD ME IT IS UNSAFE TO DRIVE, AS IT MAY FAIL WHILE DRIVING AND CAUSE AN ACCIDENT.

10/10/2019
Components: SERVICE BRAKES
Incident Date: 09/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCCXB3******
Summary

BETWEEN 2011 AND 2019 WE HAVE HAD TO REPLACE THE REAR BRAKES AND ROTORS FOR A SECOND TIME. THE ORIGINAL SET OF BRAKES AND ROTORS LASTED ABOUT 31K MILES AND WERE REPLACED IN 2015. NOW IN 2019 THE BRAKES AND ROTORS HAVE FAILED AGAIN AND NEED TO BE REPLACED. THE MILEAGE DRIVEN FROM 2015 TO 2019 IS 19K MILES. THE VEHICLE IS DRIVEN 5 DAYS A WEEK AND SINCE MAY OF 2019, SIX DAYS A WEEK. THIS IS BEYOND RIDICULOUS. BRAKE PEDAL WHEN TRYING TO STOP, WENT TO THE FLOOR FASTER THAN THEY NORMALLY WOULD HAVE. THAT WAS WHEN I SET THE APPOINTMENT TO FIND OUT WHY.

10/10/2019
Components: ENGINE
Incident Date: 04/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

WE'VE ATTEMPTED TO RESOLVE THE ISSUE WITH SUBARU AMERICA, BUT THEY DON'T RESPOND. 2011 PURCHASED NEW SUBARU OUTBACK. ALL REQUIRED SCHEDULED MAINTENANCE & SERVICES PERFORMED ON TIME AT AUTHORIZED PROVIDER. 2019 THE TIMING BELT, WATER PUMP AND THERMOSTAT REPLACED PER MFG STDS. DEALER ADDED COOLANT & BLED THE SYSTEM. 3 MONTHS LATER THE RADIATOR BLEW. A CHEMICAL BLOCK WAS DONE & ALL WAS FINE PER DEALER. 3 MONTHS LATER ENGINE OVERHEATED. ANOTHER DEALERSHIP DISCOVERED THE HEAD GASKET & CAT WERE CRACKED WHICH SHOULD HAVE BEEN DISCOVERED BY THE PREVIOUS DEALER. SUBARUS ARE NOTORIOUS FOR HEAD GASKET & COOLANT SYSTEM ISSUES FROM 100,000 ' 120,000 MILES. SUBARU SLIGHTLY REDESIGNED THE HEAD GASKETS, BUT THE INDUSTRY AS A WHOLE IS AWARE THE PROBLEM STILL EXISTS. THE PROBLEMS WITH THE HEAD GASKET, CAT AND RADIATOR ARE WELL DOCUMENTED ON THE INTERNET FOR 1990 TO 2011 MODELS. ISSUE STEMS FROM MANAGEMENT DECISION TO UTILIZE A COMPOSITE FOR THE CONSTRUCTION OF THE HEAD GASKET TO SAVE MONEY; HOWEVER, THE LONG TERM EFFECTS OF HEAT ON COMPOSITE METAL PRODUCTS WOULD SURMISE THIS WOULD LEAD TO WARPING, CRACKING OR OTHER RELATED PRODUCT FAILURES. THE DESIGN & CONSTRUCTION OF THE SUBARU HEAD GASKET WAS INEPT AT BEST. THE DEVICE FEATURES A MULTI-LAYER STEEL SHIM COATED WITH A GRAPHITE LAYER. IT WAS NOT UP-TO-THE-MARK & ALLOWED COOLANT TO LEAK INTO THE EXHAUST PRESSURE &/OR COMBUSTION CHAMBER. THERE WAS NO SUBARU HEAD GASKET RECALL BUT THE COMPANY REDESIGNED THE CYLINDER HEADS & CONFIGURATIONS OF THE CAMSHAFT. HOWEVER, IT ONLY LED TO THE COOLANT A&ND OIL LEAK AT THE EXTERNAL HEAD GASKET. THIS SYSTEM DEFECT ADDS TO THE COOLANT SYSTEM FAILURE NOTED. WE REQUEST SUBARU AMERICA REIMBURSE US FOR THE TOTAL COST OF THE RADIATOR, THERMOSTAT & HEAD GASKET REPLACEMENT AT $4,013.80. PLUS OTHER COST ASSOCIATED WITH THE BREAKDOWNS AT $1,236.20 FOR A TOTAL OF $5,250.00

10/09/2019
Components: ENGINE
Incident Date: 07/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC6B3******
Summary

THERE IS A COOLING SYSTEM PROBLEM (KNOWN BY REPAIR TECHS FOR YEARS, ALTHOUGH NOT DISCLOSED BY SUBARU OF AMERICA). THEIR HEADGASKETS FAIL UNNECESSARILY. IT IS AN ENGINEERING FLAW THAT COULD CAUSE THE ENGINE TO LOCK UP WHILE DRIVING, LEADING TO A SERIOUS ACCIDENT. IT APPEARS TO BE A PROBLEM LASTING 16 OR MORE YEARS OF PRODUCTION. THERE IS NO WARRANTY COVERING SUCH FAILURES, NOR A WARNING LIGHT THAT INDICATES A PROBLEM IS IMMINENT EXCEPT FOR WHEN THE CAR ACTUALLY OVERHEATS AND "BLOWS." THE DANGER INVOLVED IS SERIOUS, ESPECIALLY WHILE DRIVING HIGHWAY SPEEDS.

10/07/2019
Components: POWER TRAIN
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

I PURCHASED MY 2011 SUBARU OUTBACK AT 75,000 MILES FROM HANSEL SUBARU IN SANTA ROSA,CA IN APRIL OF 2017 FROM A SALESMAN NAMED ANDRE. A COUPLE WEEKS AFTER PURCHASING IT I TOOK IT BACK TO THE DEALERSHIP TO GET THE TRANSMISSION INSPECTED BECAUSE IT WAS NOT DRIVING PROPERLY (COMPLAINING OF HARD SHIFTING). AFTER THEY INSPECTED IT THEY ASKED ME IF THIS WAS MY FIRST CVT AND I SAID YES, THEY TOLD ME THAT THE CAR NEEDED TO LEARN MY DRIVING HABITS SO THEY DID A 'RE-LEARN' ON THE CVT WHICH I HAD TO PAY FOR OUT OF POCKET. AT THIS TIME I HAD NO KNOWLEDGE OF THE EXTENDED WARRANTY OR THE CVT TRANSMISSION THE SUBARU RELEASED IN 2014. THIS SHOULD HAVE BEEN DISCLOSED WHEN I PURCHASED THE CAR. WHEN I TOOK IT IN FOR THE INSPECTION THEY SHOULD HAVE REPLACED THE CVT ACCORDING TO THEY SERVICE BULLETIN WITH THE EXTENDED WARRANTY. A COUPLE WEEKS AGO I'M DRIVING HOME FROM VENTURA AT NIGHT, TRAVELING 70MPH IN HEAVY TRAFFIC AND OUT OF NOWHERE ALL THE DASHBOARD LIGHTS START FLASHING AND THE CAR SUDDENLY LOOSES POWER, ALMOST CAUSING THE VEHICLE BEHIND ME TO REAR-END ME. THE VEHICLE IS AT 125,000 MILES (JUST OUTSIDE THE 100,000 MILE EXTENDED WARRANTY) AND SUBARU IS REFUSING TO PROVIDE ANY ASSISTANCE WITH A NEW TRANSMISSION. NOW I'M STUCK WITH A REPAIR BILL OF $8000 ON A VEHICLE I STILL OWE $10,000 ON. THIS SHOULD BE A RECALL, THE PASSENGER AND I COULD HAVE BEEN INJURED OR KILLED IN A FREEWAY PILEUP.

10/06/2019
Components: EXTERIOR LIGHTING
Incident Date: 10/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC9B3******
Summary

MAIN HEADLAMPS BURN OUT EVERY 9 TO 10 MONTHS CAUSING A DANGEROUS DRIVING SITUATION. REPLACEMENT OF THESE BULBS IS UNNECESSARILY CUMBERSOME FOR THE OWNER AND SUBARU DEALERS CHARGE $150 TO REPLACE A $15 DOLLAR BULB. IF NOT INSTALLED CORRECTLY YOU RISK A FIRE HAZARD. THIS SEEMS TO BE OUTSIDE OF REASON, AND A POOR DESIGN THAT RISKS LIVES. I HAVE FOUND MYSELF AWAY FROM HOME WITH NO WORKING HEADLIGHTS SEVERAL TIMES NOW.

10/03/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

SHUTTERS WHEN YOU PUT IT IN REVERSE. ALSO, WILL SHUTTER AND STALL WHEN COMING TO A STOP. VERY DANGEROUS WHEN AT A BUSY INTERSECTION AND I HAVE TO PUT THE VEHICLE IN PARK AND RESTART IT!! 123,000 MILES, SO NO LONGER UNDER WARRANTY. I'VE SEEN MANY OTHER COMPLAINTS OF THE EXACT SAME ISSUE, BUT SUBARU HAS NEVER ACKNOWLEDGED THERE IS A PROBLEM! WE BOUGHT THIS VEHICLE USED AS WE CANNOT AFFORD BRAND NEW CAR PAYMENTS AND WERE TOLD BY MANY THAT SUBARU IS A VERY RELIABLE VEHICLE. WILL DEFINITELY NOT BY ANOTHER SUBARU AND WILL DISCOURAGE ANYONE ELSE FROM DOING SO!!

09/23/2019
Components: POWER TRAIN
Incident Date: 09/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC4B3******
Summary

CAR HAS BEEN EXHIBITING INTERMITTENT LOW IDLING WHILE PARKED OR WHILE STOPPED AT RED LIGHT AND STOP SIGNS. ABOUT 3 DAYS AGO, ON THREE SEPARATE TRIPS MY OUTBACK SHUDDERED AND SHAKED QUITE VIOLENTLY WHEN STOPPING FOR ONCOMING TRAFFIC AS I WAS ATTEMPTING TO TURN. WHEN I DEPRESSED THE GAS PEDAL TO MAKE THE TURN, THE CAR CONTINUED TO SHUDDER AND STALLED AMIDST THE THREE LANE ONCOMING TRAFFIC. I RESTARTED THE CAR AND GENTLY DEPRESSED THE GAS PEDAL TO HOBBLE MY WAY INTO A PARKING LOT. I MADE MY WAY BACK HOME FULLY AWARE OF HOW THE CAR BEHAVED TO AVOID INCIDENT, BUT ALSO LEAVING ME AFRAID FOR MY FAMILY'S SAFETY. I IMMEDIATELY SCHEDULED A SERVICE APPT AT THE SUBARU DEALERSHIP. THE CAR DIDN'T EXHIBIT ANY OF THE PREVIOUS ISSUES ON MY DRIVE TO THE DEALERSHIP. AFTER AGREEING TO PAY FOR THE DIAGNOSIS FEE, THE SERVICE REP EXPLAINED TO ME THAT I NEEDED TO REPLACE THE TORQUE CONVERTER, WHICH WOULD COST ME OVER $2000. I FELT LIKE I HAD NO CHOICE BUT TO AUTHORIZE THE REPAIR, SO I DID. AFTER LEAVING MY CAR AT THE SHOP TO RETURN HOME I HAD THE OPPORTUNITY TO CONDUCT SOME QUICK RESEARCH ABOUT THE TORQUE CONVERTER AS IT PERTAINS TO MY MODEL YEAR CAR. THERE HAVE BEEN NUMEROUS COMPLAINTS FILED TO NHTSA AND SUBARU OF AMERICA ABOUT THIS ISSUE. I RECENTLY PURCHASED MY OUTBACK USED (SECOND OWNER) AT 145,000 MILES IN LATE MAY 2019. EXTENDED WARRANTY EXPIRED 8 MONTHS PRIOR TO MY PURCHASE. I TOOK THE CAR TO THE DEALERSHIP TO CHECK FOR ANY OUTSTANDING RECALLS UPON MY PURCHASE. BUT SINCE THE EXTENDED WARRANTY (AS A RESULT OF TECHNICAL BULLETIN 16-90-13R) ISN'T AN ACTUAL RECALL, NOTHING WAS FLAGGED. THERE WAS ABSOLUTELY NO WAY FOR ME TO BE AWARE OF THIS UNTIL THE PROBLEM REVEALED ITSELF, NOW LEAVING ME WITH A POTENTIALLY HAZARDOUS (IF NOT DEADLY) SITUATION IF NOT ADEQUATELY REMEDIED BY THE DEALERSHIP. I'M CURRENTLY WORKING WITH SUBARU OF AMERICA TO SEE IF THEY'LL COVER THE EXPENSE.

09/10/2019
Components: POWER TRAIN
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

MY CAR STALLS WHEN I BRAKE SUDDENLY. THIS HAPPENS RANDOMLY AND HAS ALMOST CAUSED BE TO BE INVOLVED IN SEVERAL ACCIDENTS. JUST THIS MORNING MY CAR DIED AFTER BRAKING ON THE HIGHWAY AND I WAS NEARLY REAR-ENDED.

09/10/2019
Components: POWER TRAIN
Incident Date: 08/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

AROUND 12PM ON 8/28/19, MY 2011 SUBARU OUTBACK STALLED IN THE MIDDLE OF AN INTERSECTION AS I WAS COMING TO A FAST STOP TO ALLOW AN APPROACHING AMBULANCE TO TURN. I COULD NOT RESTART MY CAR BEFORE THE LIGHT CHANGED, LEAVING ME STRANDED IN THE FLOW OF THE INTERSECTION, UNSURE WHETHER TO CONTINUE THROUGH AGAINST THE RED LIGHT OR STAY PUT AS CARS DROVE BY FROM BOTH SIDES, A FRIGHTENING AND DANGEROUS EXPERIENCE THAT LEFT ME SHAKEN. AS MY SAFETY WAS THREATENED BY THIS INCIDENT, I NOTIFIED SUBARU OF AMERICA BY PHONE ON 9/6/19. I WAS CONTACTED BY ANTOINE LAVAL (CUSTOMER/RETAILER SERVICES DEPT.) AND WILL HAVE AN APPOINTMENT WITH MY SUBARU DEALERSHIP AT 1PM ON 9/13/19 TO HAVE THE TRANSMISSION EVALUATED. MY CAR HAS BEEN SHUDDERING/STALLING INTERMITTENTLY FOR MONTHS, AND IT IS NOW CLEAR THAT THIS IS DUE TO THE FAULTY CVT ISSUE REFERENCED IN THE LETTER SENT TO ME JUNE 2017. ALTHOUGH THE LETTER STATES THAT "FOR VEHICLES THAT ARE MORE THAN TEN (10) YEARS OLD OR HAVE MORE THAN ONE HUNDRED THOUSAND (100,000) MILES, INSPECTIONS OR REPAIRS UNDER THIS ONE YEAR COVERAGE PERIOD MUST BE COMPLETED ON OR BEFORE JULY 31, 2018," I AM PETITIONING SUBARU OF AMERICA TO FULLY COVER THE COST OF REPAIR/REPLACEMENT OF THE FAULTY TRANSMISSION IN MY SUBARU AS COMPENSATION FOR BEING PLACED IN THE DANGEROUS SITUATION OF BEING STRANDED IN THE MIDDLE OF AN INTERSECTION IN CROSS TRAFFIC.

08/24/2019
Components: POWER TRAIN
Incident Date: 06/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

WHEN BRAKING THE CAR STARTS TO SHAKE AND THEN STALLS. YOU THEN NEED TO PUT THE CAR IN PARK AND RESTART. IF YOU APPLY THE BRAKES AND FEEL THE CAR SHAKING, SOMETIMES LETTING OFF OF THE BRAKE IT WILL KEEP IT FROM STALLING. IT IS STILL AN UNSAFE SITUATION.

08/19/2019
Components: POWER TRAIN
Incident Date: 08/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

THIS IS A NEW COMPLAINT AFTER SUBARU AGREED TO REPLACE THE TRANSMISSION AT NO COST TO US, THE ORIGINAL OWNERS. THE CAR WAS DROPPED FOR DIAGNOSIS ON 7/29-TOLD THAT IT NEEDED A NEW TRANSMISSIONS, PARTS ORDERED, AND SERVICE SCHEDULED. SUBARU HAD THE CAR FOR JUST OVER TWO WEEKS. PICKED UP ON 8/13 AND EXPERIENCED THE SAME ISSUES THAT WE HAD PRIOR TO DROPPING IT OFF. HESITATION AND STALLING, ETC. SEE PREVIOUS COMPLAINT. NOW THEY WANT US TO DROP IT OFF FOR SERVICE AGAIN.

08/15/2019
Components: POWER TRAIN
Incident Date: 07/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

THE CAR STALLS WHEN COMING TO A FAST STOP AND SOMETIMES SHUDDERS LIKE IT IS GOING TO STALL WHEN SLOWING DOWN. THIS WAS HORRIBLE ON THE FREEWAY DURING TRAFFIC AS I HAD TO RESTART MY CAR NUMEROUS TIME. GOT CLOSE TO GETTING REAR ENDED A FEW TIMES. I TOOK MY CAR TO SUBARU AND IT IS A COMMON PROBLEM BUT INSTEAD OF DOING A RECALL THEY EXTENDED THE WARRANTY TO 100,000 MILES. MY CAR NOW HAS 103425 AND NOT COVERED. IT STARTED AROUND 102250 MILES WHILE IN CALIFORNIA ON MY WAY BACK HOME. I HAD TO PAY $2490.59 TO HAVE A SAFE CAR TO DRIVE. THIS IS A MAJOR SAFETY ISSUE WHEN IT COMES TO TRANSMISSION STALLING WHILE DRIVING. HOW IS IT EVEN LEGAL THAT THIS ISN'T A RECALL.

08/12/2019
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 08/11/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

NOTICED THAT DOME/MAP LIGHTS NOT WORKING AND FRONT TIME CLOCK OUT. THEN WHEN GOING TO PUT IT IN PARK THE ENGINE REVVED AND THE BRAKES WOULD NOT ENGAGE AND RAN INTO A FENCE CAUSING DAMAGE TO FRONT END OF VEHICLE. PARKING BREAK HAS NOT WORKED FOR SOME TIME EITHER.

08/08/2019
Components: POWER TRAIN
Incident Date: 08/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

WITHIN OWNING THE VEHICLE FOR APPROXIMATELY 6 MONTHS, THE VEHICLE BEGAN SHUDDERING WHEN COMING TO ABRUPT STOPS. THIS CONTINUED AND BY APPROXIMATELY 11 MONTHS, THE SHUDDERING HAD BECOME MORE COMMON IN LESS ABRUPT STOPS AND IN SOME CASES WOULD STALL THE CAR. THE ISSUE REMAINS PERSISTENT, HOWEVER INTERMITTENT. THE MOST RECENT TIME OF IT STALLING WAS TWO DAYS AGO, APPROXIMATELY 18 MONTHS INTO OWNING THE CAR. I'VE HELD UP TRAFFIC NUMEROUS TIMES DUE TO THIS ISSUE WHILE HAVING TO RESTART THE CAR, HOWEVER THIS MOST RECENT TIME, IT OCCURRED ON A STEEPER HILL AND, HAD I NOT REACTED QUICKLY WITH THE BRAKES, I COULD HAVE ROLLED BACK INTO A CAR AND POTENTIALLY INJURED THE OCCUPANTS AND MYSELF.

08/08/2019
Components: POWER TRAIN
Incident Date: 08/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STARTED TO VIBRATE ABNORMALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTINUOUSLY VARIABLE TRANSMISSION FAILED AND THE VEHICLE SHOULD BE TAKEN TO AN AUTHORIZED SUBARU DEALER FOR REPAIR. THE VEHICLE WAS PREVIOUSLY DIAGNOSED AT HERITAGE SUBARU OWINGS MILLS (LOCATED AT 9808 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 738-1475); HOWEVER, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

08/05/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B1******
Summary

P0420 CODE O2 SENSORS. I HAD THIS PROBLEM BACK IN 2017. CRUISE, SKID CONTROL, BRAKE LIGHT AND CHECK ENGINE LIGHT COME ON. SUBARU SAID IT WAS THE CATALYTIC CONVERTER, 02 SENSORS AND ASSOCIATED PIPING. SUBARU REPLACED IT FOR FREE IN 2017. NOT EVEN 2 YEARS LATER 8/2019, I AM DEALING WITH THE SAME ISSUE AGAIN. SAME DIAGNOSES. I HAVE SEEN A MULTITUDE OF COMPLAINTS ABOUT THIS ISSUE. SAW A REPORT OF A RECALL FOR THE FRONT 02 SENSOR ON REPAIRPAL BUT IT IS NOT LISTED ON SUBARU'S WEBSITE. SUBARU WANTS TO CHARGE 1900 TO FIX AND MAKE ME PAY 500.00 FOR A REPAIR THAT'S SHOULD NOT NEED TO HAPPEN IN LESS THAN TWO YEARS TIME!

08/04/2019
Components: POWER TRAIN
Incident Date: 07/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

CAR WOULD SHUDDER WHEN COMING TO A STOP OCCASIONALLY AND FEEL LIKE IT WAS GOING TO STALL. I BROUGHT IT TO A MECHANIC WHO COULDN'T REPLICATE THE PROBLEM. AFTER MONTHS OF THIS HAPPENING RANDOMLY, THE CAR SUDDENLY LIT UP WITH ALL THESE DASH WARNING LIGHTS, I TRIED TURNING THE CAR OFF AND BACK ON BUT THE LIGHTS REMAINED ON, AFTERWARDS THE CAR WOULD SUDDENLY LOSE POWER. AS IT WAS LATE IN THE EVENING, I DROVE HOME, WITH THE CAR ALTERNATING BETWEEN LURCHING FORWARD AND LOSING POWER. THE NEXT MORNING THE PROBLEMS CONTINUED. I TOOK MY CAR TO MY MECHANIC WHO SAID IT WAS A TRANSMISSION ISSUE AND I NEEDED A TRANSMISSION SHOP. MY CAR HAS BEEN THERE FOR OVER 2 WEEKS. THEY SAID THAT THERE WAS DAMAGE TO THE TRANSMISSION AND THAT THIS IS A COMMON PROBLEM WITH THESE CARS, I HAVE YET TO RECEIVE AN ESTIMATE FOR REPAIRS. THE DAY BEFORE THE ISSUES STARTED I HAD TO DRIVE AN HOUR AND A HALF AWAY, SHOULD THESE ISSUES HAD HAPPENED ON THE HIGHWAY, THE CAR COULD HAVE STALLED OUT DOING HIGHWAY SPEEDS AND CAUSED A MAJOR ACCIDENT. FURTHERMORE, I WAS NEVER NOTIFIED OF THE WARRANTY EXTENSION. I PURCHASED THE CAR IN DECEMBER 2017, THE SHUDDERING OCCURED AT RANDOM SINCE I PURCHASED IT, I KNOWN THE SHUDDERING WAS A SYMPTOM OF A IMPENDING LARGE, CATASTROPHIC ISSUE, I WOULD HAVE BEEN ABLE TO BRING IT TO A DEALER TO HAVE IT REPAIRED AS THE WARRANTY EXTENSION EXPIRED JULY 2018.

08/03/2019
Components: ENGINE
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

ENGINE COMPLETELY SHUTS DOWN WITH OUT WARNING DUE TO FAULTY TORQUE CONVERTER CAUSING A VERY DANGEROUS SITUATION WITH NOT MUCH CONTROL OF THE VEHICLE THIS COULD CAUSE SERIOUS INJURY OR EVEN DEATH NO WARNING OR INDICATION THAT THE PART IS FAULTY UNTIL IT'S TO LATE. I BELIEVE THIS IS AN ISSUE THAT SUBARU SHOULD HAVE TO RECALL BECAUSE FROM WHAT I HAVE RESEARCHED THIS IS AN ONGOING ISSUE WITH CERTAIN MAKE AND MODELS AND I AM SURPRISED THAT THEY HAVE NOT BEEN AT FAULT FOR INJURY OR EVEN A DEATH MY WIFE AND TWO KIDS WHERE IN THE VEHICLE WHEN THIS OCCURRED

07/31/2019
Components: POWER TRAIN
Incident Date: 07/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

WHEN COMING TO SUDDEN STOP VEHICLE STALLS. IT'S DUE TO A FAULTY TORQUE CONVERTER.

07/31/2019
Components: POWER TRAIN
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

CAR HESITATED WHILE DRIVING, RPMS SOARED. LIGHTS CAME ON DASHBOARD-CHECK ENGINE LIGHT, BRAKE LIGHTS, TRACTION CONTROL SYSTEM LIGHTS AS WELL AS OTHER LIGHTS. TOOK TO LOCAL MECHANIC WHO ADVISED THE CODE RELATED TO TRANSMISSION ISSUES, HE RESET CODE AND ASKED US TO DRIVE FOR A FEW DAYS TO SEE IF IT WOULD COME ON AGAIN. IT DID. SAME CODE. CONTACTED SUBARU OF AMERICA WHO ADVISED IT WOULD NEED TO GO TO A "AUTHORIZED SUBARU DEALER" FOR DIAGNOSIS BEFORE THEY COULD HELP US. RESEARCH INDICATES THAT SUBARU EXTENDED THE WARRANTY ON THESE VEHICLES FOR THIS EXACT PROBLEM TO 10 YEARS, 100,000 MILES. THE PERSON I SPOKE TO AT SUBARU, MARTINA BROWN INDICATED THAT ONCE IT WAS DIAGNOSED THAT THEY WOULD BE ABLE TO REVIEW THE CLAIM AND HELP US OUT, SO WE DROVE THE CAR TO OUR LOCAL SUBARU DEALER. CAR WAS DRIVING FINE WHEN IT WAS DROPPED THERE. AFTER DIAGNOSIS, IT WAS CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED, BUT THEY REFUSED TO DO IT AT NO COST. IN FACT, THEY OFFERED US 1K TOWARD THE PURCHASE OF A NEW SUBARU. WHAT A JOKE, I CAN'T EVEN BELIEVE THEY WOULD HAVE THE AUDACITY TO MAKE AN OFFER LIKE THAT. WE'D ALREADY BEEN OFFERED WAY MORE THAN THAT AS A TRADE FOR A NEW VEHICLE ELSEWHERE, BUT DIDN'T TAKE THE OFFER BECAUSE WE WERE UNDER THE IMPRESSION THAT SUBARU WOULD DO THE RIGHT THING AND FIX IT. THE CAR IS UNDER THE 10 YEARS, BUT OVER THE 100,000 MILES. I FEEL THAT SUBARU SHOULD FIX IT AT NO COST SINCE THEY KNEW THIS WAS AN ISSUE. THERE SHOULD HAVE BEEN A RECALL ON THIS ISSUE AS IT IS A SAFETY ISSUE. THEY SHOULD BE MADE TO PAY FOR THESE REPAIRS. PLEASE ADVISE WHAT OPTIONS I CAN PURSUE TO GET THIS FIXED AT NO COST TO ME, THE ORIGINAL OWNER OF THE VEHICLE.

07/29/2019
Components: POWER TRAIN
Incident Date: 07/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC2B3******
Summary

WHEN DRIVING THE CHECK ENGINE LIGHT/TRACTION CONTROL LIGHT CAME ON AND STAYED ON WHILE THE CRUISE CONTROL AND THE PARKING BREAK LIGHT BEGAN FLASHING. LATELY I'VE NOTED THE VEHICLE SHUTTERING WHEN SLOWING AND ALMOST STALLING OUT. THIS IS AT STOP LIGHTS/STOP SIGNS OR DRIVING OUT OF THE DRIVEWAY. AFTER TAKING IT TO THE DEALER THEY CONFIRMED THE VALVE BODY NEEDED REPLACEMENT...AND THAT THIS IS A KNOWN ISSUE WITH OVER 1.5 MILLION SUBARUS AFFECTED. COULD ALSO BE A TORQUE CONVERTED ISSUES, HOWEVER, MY DEALER DIDN'T MENTION THIS. I'VE CONTACTED SUBARU AS THERE WAS AN EXTENDED WARRANTY TO 100K MILES HOWEVER, MY CAR HAS JUST SLIGHTLY MORE THAN THAT. IT SOUNDS LIKE THIS IS A KNOWN ISSUE AND CREATES ANXIETY TO DRIVE IN TRAFFIC NOT KNOWING IF YOUR CAR WILL SIMPLY STALL OUT AND HAVE SOMEONE HIT YOU. THIS ISSUE HAS BEEN HAPPENING FOR A LITTLE BIT OF TIME (MAYBE 6 MONTHS?) WITH NO LIGHTS SHOWING ISSUES. THE CAR HAS BEEN MAINTAINED CONSISTENTLY AND ON TIME SINCE I BOUGHT IT NEW.

07/24/2019
Components: ENGINE
Incident Date: 07/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 4SBRBAC8B34******
Summary

AROUND 130,000 MILES CAR BEGAN TO HAVE PROBLEMS WITH SHUDDERING - WILL SOMETIMES SHUDDER AND STALL WHEN COMING TO A STOP. VERY DANGEROUS AT INTERSECTIONS WHEN SLOWING DOWN TO TURN AND IN TRAFFIC. CONCERNED THAT THIS COULD RESULT IN AN ACCIDENT- BEING HIT OR STALLING IN THE PATH OF ONCOMING TRAFFIC. IN RESEARCHING ON THE INTERNET IT APPEARS THAT SUBARU OUTBACKS FROM 2010-2015 ARE EXPERIENCING THIS AND THERE HAVE BEEN NO RECALLS NOR ANY WARRANTIES TO COVER REPAIRS. REPAIRS TO TORQUE CONVERTER CLUTCH - WHICH IS INDICATED BY MY DEALERSHIP CAN RUN UPWARDS OF $1500.

07/23/2019
Components: POWER TRAIN
Incident Date: 07/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

ENGINE WILL ABRUPTLY STALL DUE TO LOW IDLE WHEN COMING TO A STOP OR STARTING FROM A STOP. ADDITIONALLY, WHEN STARTING FROM A STOP, VEHICLE WILL SHUDDER AND LOSE POWER AS IF THE TRANSMISSION IS NOT SHIFTING. DTC CODES 2762, 2764, AND 0700 ARE PRESENT INDICATING A PROBLEM WITH THE UNLOCKING OF THE TORQUE CONVERTER. VEHICLE HAS 152,000 MILES. THIS IS A SERIOUS SAFETY ISSUE WHEN THE CAR STALLS UNEXPECTEDLY IN TRAFFIC. IT IS A KNOWN ISSUE TO SUBARU, AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED BECAUSE OF THIS MANUFACTURING DEFECT. A RECALL NEEDS TO BE ISSUED!

07/22/2019
Components: UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 07/11/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRDKC3B2******
Summary

DRIVER WAS ATTEMPTING TO MAKE A TURN AROUND IN A DRIVEWAY AND NEEDED TO STOP AND SWITCH REVERSE. THE CAR WOULD NOT STOP AND DRIVER WAS NOT ABLE TO SWITCH GEARS AND HIT GARAGE WALL.

07/22/2019
Components: POWER TRAIN
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

TRANSMISSION FAILED - LOSS OF POWER WHILE DRIVING

07/15/2019
Components: ENGINE
Incident Date: 04/12/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

2011 SUBARU OUTBACK WAS CONSUMED BY FIRE PLEASE SEE ATTACHED DOCUMENTATION AND PHOTO.

07/12/2019
Components: POWER TRAIN
Incident Date: 06/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC5B3******
Summary

WHEN TRAVELING WITH CRUISE SET CAR HAS STALLED/STUTTERED. IT ALSO HAS AN EXTREME STALL/STUTTER WHEN COMING UP TO A STOP OR TAKING OFF FROM A STOP. THIS HAS BEEN A SAFETY CONCERN DUE TO DRIVERS AROUND ME NEEDING TO REACT TO THE SUDDEN CHANGE OF SPEED.

07/10/2019
Components: POWER TRAIN
Incident Date: 07/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC4B3******
Summary

WHILE SLOWING DOWN THE CAR STARTS TO SHUTTER THEN STALLS OUT WHEN MY SPEED IS UNDER 15 MPH. I BELIEVE IT'S THE TORQUE CLUTCH CONVERTER. I HAVE TO RESTART CAR IN TRAFFIC. THIS HAPPENS EVERY TIME I SLOW DOWN WEATHER ITS AT A STOP LIGHT OR JUST TURNING.

07/10/2019
Components: PARKING BRAKE
Incident Date: 06/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC4B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS UNABLE TO RELEASE THE EMERGENCY BRAKE. IN ADDITION, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT REMOVED THE BATTERY TO RESET THE VEHICLE AND WAS ABLE TO RELEASE THE EMERGENCY BRAKE. THE CONTACT STATED THAT HE CONTINUED TO EXPERIENCE THE FAILURE AND ASSOCIATED IT WITH NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE). THE VEHICLE WAS TAKEN TO CARLSEN SUBARU (LOCATED AT 480 VETERANS BLVD, REDWOOD CITY, CA 94063, (888) 520-5916) WHERE IT WAS DIAGNOSED THAT THE EPB MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 110,000.

07/10/2019
Components: EXTERIOR LIGHTING
Incident Date: 07/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC6B3******
Summary

HEADLIGHTS GO OUT WITH ABNORMAL FREQUENCY. DRIVER'S SIDE BULB HAS NEEDED CHANGING ON AVERAGE EVERY 3-4 MONTHS, EVEN THOUGH THE VEHICLE IS RARELY DRIVEN AT NIGHT. PASSENGER SIDE HAS BEEN REPLACED TWICE IN THE LAST YEAR ALONE.

07/09/2019
Components: POWER TRAIN
Incident Date: 06/25/2019
Crash: No
Fire: No
Summary

STALLED AT HIGHWAY SPEED CAUSING VERY DANGEROUS SITUATION. CHECK ENGINE LIGHT AND BRAKE LIGHT, STABILITY CONTROL LIGHT AND AT TEMPERATURE LIGHTS FLASHING. READ SO MANY KNOWN ISSUES OF THIS HAPPENING TO OTHERS. WE ARE UNDER THE 10 YEARS BUT SLIGHTLY OVER THE 100,000 MILES. I WOULD THINK THEY WOULD BE WILLING TO FIX THE ISSUE AT NO CHARGE. I AM THE ORIGINAL OWNER OF VEHICLE. ENGINE HAD TO BE REPLACED 4YEARS AGO. THAT WAS COVERED UNDER THE EXTENDED WARRANTY THAT WE HAD PURCHASED. I WOULD LIKE TO SAY GOOD THINGS ABOUT SUBARU, BUT WILL BE UNABLE TO DO SO IF THEY DON'T FIX THIS ISSUE AT N/C. TRANSMISSION PROBLEM PROBABLY

07/08/2019
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 07/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDCC8B2******
Summary

WHEN WE WERE DRIVING THE 2011 SUBARU OUTBACK ON THE ROAD ON JULY 5,2019, THE FUEL GAUGE SUDDENLY SHIFTED FROM ALMOST FULL TO ZERO. THE CAR STOPPED AND WE PLACED IT IN PARK. SUBSEQUENT ATTEMPTS TO START THE CAR DID NOT EVEN IGNITE THE ENGINE, EVEN WHEN WE ADDED ANOTHER GALLON OF GAS AND TRIED JUMP STARTING THE CAR. THERE WERE NO VISIBLE SIGNS OF A GAS LEAK. OUR INSURANCE COMPANY TOWED OUR CAR TO NEARBY COLEMAN SUBARU NJ, WHERE THE DEALER HAS NOW ASSUMED IT WAS A COMPUTER ISSUE AND HAVE ASKED TO ORDER ANOTHER COMPUTER TO FIX IT. THIS WAS AN INCREDIBLY SCARY EXPERIENCE FOR US. THERE WERE FIVE PEOPLE IN THE CAR WHEN WE WERE DRIVING AND THANKFULLY NO ONE WAS HURT. IF IT HAPPENED ON THE HIGH WAY, I DON'T KNOW WHAT WOULD HAVE HAPPENED. WE ARE CONCERNED THIS IS A SAFETY ISSUE WHICH CAN GET PEOPLE HURT.

07/03/2019
Components: POWER TRAIN
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC0B3******
Summary

WAS DRIVING MY OUTBACK IN INTERSTATE TRAFFIC GOING THE SPEED LIMIT. ACCELERATED SLIGHTLY TO GO UP A HILL AND THE CAR "LOST POWER". WOULDN'T ACCELERATE. SPEED DROPPED FAST AND I HAD TO QUICKLY PULL OVER TO KEEP FROM BEING "RUN OVER" BY VEHICLES BEHIND ME

07/02/2019
Components: SERVICE BRAKES
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

MY 2011 SUBARU OUTBACK WAS BROUGHT IN FOR A TIRE CHANGE AND UPON RETURN, IT WAS FOUND THAT THE BRAKE LINES WERE COMPLETELY CORRODED AND LEAKING FLUID. UNFORTUNATELY, THIS WAS FOUND OUT AFTER I DROVE IT OUT OF THE SHOP AND I HAD NO ABILITY TO STOP WHATSOEVER. LUCKILY THE TRAFFIC IN THE AREA WAS LIGHT AND I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AFTER PUTTING THE CAR INTO NEUTRAL. THE BRAKE LINES WERE CORRODED BEYOND BELIEF IN THE CENTER OF THE CAR. COINCIDENTLY THIS ISSUE IS KNOWN AND RECALLS ALREADY OCCURRED IN 2014 WITH 660,000 SUBARUS. HOWEVER, MY SPECIFIC YEAR WAS NOT A PART OF THIS RECALL. THE REST OF THE UNDERCARRIAGE HAD MINIMAL CORROSIONS OR AT LEAST THE EXPECTED LEVEL AFTER 8 YEARS OF SERVICE. THE BRAKE LINES THEMSELVES HAD SIGNIFICANTLY MORE CORROSION AND THIS COULD HAVE EASILY LEAD TO AN AWFUL ACCIDENT. THIS IS POOR ENGINEERING AND I BELIEVE THAT SUBARU IS TO BLAME. I COULD HAVE BEEN KILLED BECAUSE OF THIS ISSUE AND SUBARU SEEMS UNSYMPATHETIC. THERE IS NO WAY A BRAKE LINE IN THE CENTER OF THE CAR SHOULD BECOME CORRODED SO QUICKLY. IT'S REASONABLE TO SAY THAT THE FRONT LEFT AND RIGHT OR BACK LEFT AND RIGHT LINES COULD HAVE BEEN PINCHED WHEN THE CAR TURNS, CREATING A LEAK OF SOME KIND. HOWEVER, THE CENTER OF THE CAR AND THE FITMENTS THAT PIECE THE BRAKE LINE TOGETHER WERE BEYOND SHOT. I FIND IT STRANGE THAT 2005-2009 OUTBACKS WERE COVERED UNDER THE RECALL BUT WHAT CHANGED WITH 2010 AND BEYOND? MY GUESS IS THAT I'M NOT THE ONLY ONE WHOS RAN INTO THE SAME ISSUE. THE POOR ENGINEERING WITH THIS MODEL IS MOST CERTAINLY A SAFETY CONCERN.

06/24/2019
Components: SERVICE BRAKES
Incident Date: 08/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC3B2******
Summary

ELECTRIC PARKING BRAKE DEFECTIVE. NOTHING HAPPENS WHEN PUSHING IN THE BUTTON OR PULLING. THE BRAKE LIGHT CONTINUES TO FLASH. THIS FEATURE NO LONGER WORKS, AND APPEARS TO ALSO EFFECT THE HILL HOLDER AS THIS NO LONGER WORKS EITHER. ISN'T SAFE TO PUT ONTO A JACK WHILE CHANGING A TIRE WITH THIS FUNCTION NOT WORKING AS IT WILL ROLL OFF THE JACK.

06/19/2019
Components: POWER TRAIN
Incident Date: 06/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC4B3******
Summary

MY VEHICLE WILL STALL AND TURN OFF WHEN COMING TO A STOP. THIS HAS HAPPENED MANY TIMES WHILE ON THE CITY STREETS AND WHEN ON THE HIGHWAY ONCE DURING TRAFFIC. THIS COULD OF BEEN A DEADLY SITUATION. THE CAR ALSO STALLS AND SLIPS GEARS WHEN GOING FROM 1ST GEAR TO 2ND CAUSING A JERKING MOTION LIKE AN MANUAL TRANSMISSION WOULD DO.

05/23/2019
Components: POWER TRAIN
Incident Date: 05/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

UNDER SUDDEN BREAKING VEHICLE STALLS. ENGINE STOPS AND HAS TO BE RESTARTED. THIS HAS HAPPENED AT STOP LIGHTS OR IN INTERSECTIONS IF ANOTHER VEHICLE IN FRONT STOPS SUDDENLY. HAVE HAD THIS DIAGNOSED AS A FAULTY TORQUE CONVERTER. THIS COULD BE VERY DANGEROUS IF THE CAR NEEDS TO GET OUT OF THE WAY AND IS STALLED! SUBARU HAS KNOWN ABOUT THIS FOR YEARS YET DOES NOT CONSIDER IT A SAFETY ISSUE. I UNDERSTAND THIS HAS TO DO WITH THEIR CVT TRANSMISSION. A RECALL SHOULD BE ISSUED.

05/22/2019
Components: POWER TRAIN
Incident Date: 05/22/2019
Crash: No
Fire: No
Summary

VEHICLE STALLS WHEN COMING TO A RAPID STOP. THE RPM PLUMETS DURING THE STOPPING ACTION AND DOES NOT RECOVER IN TIME, THEREFORE CAUSING THE ENGINE TO STALL. THE VEHICLE DOES NOT HAVE TO BE TRAVELING PARTICULARLY FAST EITHER. 15MPH OR ABOVE WILL CAUSE THIS TO HAPPEN. IT DOES NOT OCCUR ALL THE TIME, BUT THE FREQUENCY DOES INCREASE OVER TIME. IT IS BELIEVED THAT THIS IS A PROBLEM WITH THE CVT TORQUE CONVERTER.

05/14/2019
Components: POWER TRAIN
Incident Date: 04/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

A FEW WEEKS AGO, MY CAR STARTED STALLING OUT AT LOW SPEEDS WHILE TRYING TO ACCELERATE. THE CAR LOSES POWER AND FORWARD MOMENTUM AND THEN CATCHES UP AGAIN. STARTING FROM A STOP LIGHT AND ENTERING AN INTERSECTION, THE CAR LURCHES UNEXPECTEDLY, CAUSING A DISRUPTION IN FORWARD MOMENTUM-- WHICH IS VERY ALARMING FOR ME AND THE CARS BEHIND ME. I TOOK IT TO THE SUBARU DEALERSHIP FOR SERVICE AND WAS TOLD IT NEEDED A VALVE BODY REPLACEMENT FOR THE CVT. I ASKED SPECIFICALLY IF THE CODES THAT CAME BACK SAID IT NEEDED A VALVE BODY REPLACEMENT AND WAS TOLD, YES.

05/09/2019
Components: STEERING,WHEELS,SERVICE BRAKES
Incident Date: 04/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC0B3******
Summary

THE TRACTION, OIL TEMP, BRAKE SIGN TURNS ON IN MY VEHICLE. THE VEHICLE BRAKE SIGN IS A SAFETY ISSSUE.

05/01/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC5B2******
Summary

THE TORGUE CONVERTER IS CAUSING NOISE, SHUTTERING, AND LATE DOWN SHIFTING REPLACEMENT OF A FAILING TORQUE CONVERTER HAS BEEN RECOMMENDED.

04/26/2019
Components: AIR BAGS
Incident Date: 02/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRELC5B2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBARU OF ROCHESTER (LOCATED AT 4840 MAINE AVE SE, ROCHESTER, MN 55904, (507) 285-4777) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. AN APPOINTMENT WAS MADE FOR MAY OF 2019 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/24/2019
Components: ELECTRICAL SYSTEM
Incident Date: 12/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC6B3******
Summary

DOME LIGHT, CLOCK, SUNROOF, REMOTE KEY FOB, GARAGE DOOR OPENER ON REAR VIEW MIRROR, ETC. NOT WORKING. FUSES BLOW WITHIN A DAY OR 2 OF BEING REPLACED. ORIGIN OF PROBLEM UNKNOWN IN SPITE OF MANY ATTEMPTS AT FIXING IT. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER 5 MONTHS. THESE DEVICES DON'T WORK WHETHER THE CAR IS RUNNING OR IN PARK.

04/23/2019
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 04/23/2019
Crash: No
Fire: No
Summary

I WAS DRIVING HOME TONIGHT AND THE CAR STALLED EVERYTHING QUIT WORKING, THE CAR JUMPED A FEW TIMES AND TURNED BACK ON. I LOST BRAKES AND NO STEERING COMING DOWN A 8 % GRADE. I TURNED THE CAR BACK ON AND IT KEPT DOING IT. I WAS OUT OF CELL SERVICE RANGE SO I COULD NOT CALL FOR HELP. IT WAS SCARY. I GOT HOME AND I SEE THERE WAS A RECALL BUT MY CAR IS OUT OF THAT RECALL RANGE AT 100000 MILES. I JUST PAID 11,000 FOR THIS CAR. I BELIEVE I SHOULD NOT HAVE TO PAY FOR THIS KNOWN ISSUE.

04/16/2019
Components: POWER TRAIN
Incident Date: 03/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC3B1******
Summary

STATIONARY, STARTED CAR AND WENT TO PUT IN REVERSE GEAR (MANUAL TRANSMISSION) ONLY TO HAVE IT GRIND AND POP OUT. UNABLE TO PUT IN REVERSE, NOW THE OTHER GEARS HAVE BEEN AFFECTED BY A DAMAGED REVERSE SYNCHRO BREAKING UP. EARLIER MODEL YEAR 2011 OUTBACKS WERE PART OF A TRANSMISSION (MANUAL 6 SPEED) RECALL FAILURE FOR LACK OF LUBRICATION- THIS IS A LATER IN THE YEAR MODEL SO NOT COVERED UNDER OTHER RECALL.

04/15/2019
Components: POWER TRAIN
Incident Date: 02/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC6B3******
Summary

CAR STALLS AT LOW SPEEDS, ALL LIGHTS ARE FLASHING, CODE READS TRANSMISSION CONTROL SYSTEM AND TORQUE CONVERTER FAILING , WHEN COMING TO A STOP IT STALLS OUT WHICH IS DANGEROUS FOR MY WIFE AND KIDS

04/06/2019
Components: AIR BAGS
Incident Date: 04/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC0B3******
Summary

TAKATA RECALL. I RECEIVED NOTICE AND RESPONDED. CALLED SUBARU DEALERS AND SOONEST THEY CAN SCHEDULE IS NOVEMBER 2019. ROUGHLY 7 MONTHS OUT. THIS RECALL IS A BIG DEAL. THIS IS A SAFETY ISSUE THAT NEEDS TO BE REPAIRED IN A TIMELY MATTER. 7 MONTHS IS TO MUCH. WITHIN A MONTH IS ACCEPTABLE.

04/02/2019
Components: EXTERIOR LIGHTING
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKCXB3******
Summary

TRACTION CONTROL, BRAKE, AND CHECK ENGINE WARNING LIGHTS TOGETHER PERIODICALLY TURN ON, AND OCCASIONALLY THE SPEED CONTROL LIGHT FLASHES. HAPPENS WHEN CAR IS STATIONARY AND WHILE DRIVING. NO CAR PERFORMANCE HAS BEEN AFFECTED, YET. UNKNOWN IF THESE "SYMPTOMS" POSE OR COULD RESULT IN A SAFETY ISSUE.

04/02/2019
Components: POWER TRAIN
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC2B3******
Summary

VEHICLE STALLS WHEN COMING TO A STOP DUE TO FAULTY TORQUE CONVERTER.

03/27/2019
Components: POWER TRAIN
Incident Date: 03/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

THE CAR IS STALLING OUT WHEN IN MOTION AND COMING TO A STOP. WHEN BRAKING TO COME TO A STOP, AT STOPLIGHTS, STOP SIGNS, OR ANYWHERE YOU NEED TO STOP, THE CAR TURNS OFF. TO START THE CAR BACK UP AGAIN, YOU HAVE TO PUT THE CAR IN PARK, TURN IT BACK ON, THEN SHIFT TO DRIVE. I AM CONCERNED FOR THE SAFETY OF MY FAMILY AS THIS IS OUR FAMILY AUTO.

03/25/2019
Components: POWER TRAIN
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

MY 2011 SUBARU OUTBACK STALLS WHEN I ATTEMPT TO REDUCE SPEED AT INTERSECTIONS. THE PROBLEM IS RELATED TO A MANUFACTURING DEFECT WHICH REQUIRES REPAIRS TO TORQUE CONVERTER AND VALVE. MY CAR WAS PURCHASED USED IN 2017 WITH 94,000 MILES, AND STARTED DEMONSTRATING SHUDDERING AND OCCASIONAL STALLING WITHIN WEEKS OF PURCHASE. I TOOK THE VEHICLE IN FOR SERVICE IN DECEMBER 2018 AND WAS TOLD THE PROBLEM WAS RELATED TO A KNOWN ISSUE WITH THAT MAKE AND MODEL, BUT 'UNFORTUNATELY THE EXTENDED WARRANTY WE ISSUED HAS EXPIRED AND WE CAN'T DO ANYTHING.' I NEVER RECEIVED NOTICE OF THE EXTENDED WARRANTY AND BELIEVE I WAS SOLD A LEMON, WHICH I'LL TAKE UP WITH THE DEALERSHIP. SOA CORPORATE ACKNOWLEDGED THE NATURE OF MY CAR PROBLEM AS BEING A MANUFACTURING DEFECT, BUT IN AN EMAIL RESPONSE TO MY PETITION FOR A GOODWILL REPAIR, I WAS TOLD AGAIN 'UNFORTUNATELY BECAUSE THE EXTENDED WARRANTY EXPIRED WE CAN'T HELP YOU'. SO SOA KNOWS IT MADE CARS WITH FAULTY TRANSMISSIONS BUT EXPECTS THE UNKNOWING CONSUMER TO PAY FOR IT OR ELSE BE OUT OF A CAR?

03/25/2019
Components: POWER TRAIN,ENGINE
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC7B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. AFTER THE VEHICLE CAME TO A STOP, THE ENGINE BEGAN TO SHUTTER AND THE VEHICLE STALLED. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. HARLEY SWAIN SUBARU (1915 N 1ST ST, HERMINSTON, OR) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 142,000.

03/21/2019
Components: AIR BAGS
Incident Date: 03/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKCXB2******
Summary

TAKATA RECALL. I RECEIVED THE RECALL 3/3/19 MARKED "URGENT, IMPORTANT SAFETY RECALL." MY SUBARU DEALER IN HYANNIS, MA INFORMED ME THAT I COULD GO ON A WAITING LIST SINCE THEY DO NOT HAVE THE REPLACEMENT PARTS. THEY EXPECT TO REPLACE THE AIRBAG AT THE END OF MAY OR IN JUNE. THIS DOESN'T FEEL URGENT.

03/21/2019
Components: POWER TRAIN
Incident Date: 03/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC5B3******
Summary

THE VEHICLE BEGINS MOVING FROM A STOP ON CITY STREETS AND THEN IT QUICKLY HESITATES ONE OR MORE TIMES BEFORE STAYING IN GEAR. THIS REDUCES CONSISTENT FORWARD MOTION, INCREASING THE RISK OF REAR END OR OTHER CRASHES. THE 2ND DAY WARNING LIGHTS FLASHED CONTINUOUSLY ON THE INSTRUMENT PANEL. THIS INCREASES THE RISK OF DISTRACTED DRIVING CRASHES. SUBARU FOUND A FAILED VALVE BODY IN THE TRANSMISSION. THIS IS THE TYPE OF DEFECT THAT SHOULD HAVE A SAFETY RECALL TO REDUCE RISKS OF CRASHES. SUBARU ISSUED AN EXTENDED WARRANTY IN JULY 2017 FOR THESE TRANSMISSION DEFECTS AND COVERED VEHICLES WITH OVER 100,000 MILES THROUGH JULY 31, 2018. THE EXTENDED WARRANTY AND LATER DATE APPEAR TO BE TO AVOID A SAFETY RECALL. VEHICLES THAT HAD NOT FAILED WERE NOT TO BE BROUGHT FOR REPAIR. HAD THERE BEEN A RECALL, THIS SAFETY ISSUE WOULD HAVE BEEN CORRECTED BEFORE JULY 31, 2018.

03/19/2019
Components: SEAT BELTS
Incident Date: 03/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

TAKATA RECALL

03/15/2019
Components: AIR BAGS
Incident Date: 03/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC9B3******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CASCADE AUTO CENTER (148 EASY ST, WENATCHEE, WA 98801, (509) 888-2985) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL JUNE OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/15/2019
Components: AIR BAGS
Incident Date: 03/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL AUGUST OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/14/2019
Components: POWER TRAIN
Incident Date: 03/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHEN THE VEHICLE WAS STARTED, THE BRAKE AND CRUISE CONTROL WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,000.

03/06/2019
Components: POWER TRAIN
Incident Date: 02/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

TRANSMISSION CAUSES STALLING WHEN STOPPING REQUIRING RESTARTING OF ENGINE. SUBARU HAS ACKNOWLEDGED PROBLEM WITH A TSB AND EXTENDED THE TRANSMISSION WARRANTY TO 10 YEARS /100,000MILE. THIS IS A VERY EXPENSIVE FIX THAT CUSTOMERS SHOULD NOT BE RESPONSIBLE FOR . ACCORDING TO SUBARU IT REQUIRES TEARING DOWN THE TRANNY TO REPLACE A SIMPLE BEARING AND COST TO CUSTOMER EXCEEDS 3000.00. SUBARU HAS FAILED TO NOTIFY CUSTOMERS AT THE PROBLEM MIGHT EXIST IN THEIR CARS THERE BY PUTTING CUSTOMERS AT A DISADVANTAGE FOR REPAIRING THE CAR. MY CAR HAS 114,000 MILES ON IT IS A 2011 AND IS WITHIN THE 10 YEARS BUT NOT 100,000 MILES I DON'T FEEL THAT I SHOULD RESPONSIBLE TO REPAIR A PROBLEM THAT THEY HAVE AT KNOWLEDGE EXIST AND IS A FACTORY DEFECT

03/04/2019
Components: AIR BAGS
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

TL* THE CONTACTS OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH TOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/02/2019
Components: SERVICE BRAKES
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B1******
Summary

IN OCT. 2018 SUBARU SENT ME A LETTER REGARDING THE SAFETY RECALL WTV-81 (NHTSA ID 18V-626). THIS RECALL STATES THAT THE MY VEHICLE'S ELECTRONIC PARKING BRAKE (EPB) MAY CRACK OVER TIME AND THAT REMEDY PARTS ARE NOT YET AVAILABLE. IT IS NOW MARCH, 2019 AND A REMEDY STILL HAS NOT BEEN FOUND. I HAVE A MANUAL TRANSMISSION AND IF MY EPB FAILS, THIS WILL CAUSE MY CALL TO ROLL AWAY AND CRASH. THIS IS NOT ACCEPTABLE. I HAVE REPEATEDLY CONTACTED THE DEALER AND THEY HAVE NO ANSWERS FOR ME. I AM FILING THIS COMPLAINT IN HOPES THAT IT WILL PUSH SUBARU TO ACTIVELY FIND A REMEDY FOR THIS RECALL.

02/25/2019
Components: POWER TRAIN
Incident Date: 02/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC7B3******
Summary

ENGINE STALLS IF STOP ABRUPTLY. CAR SHUDDERS ON ACCELERATION AT HIGHWAY SPEEDS AND UP HILLS WHEN ATTEMPTING TO ACCELERATE. THERE APPEARS TO A BULLETIN 16-90-13R BUT IT SHOULD BE A RECALL. SUBARU SHOULD COVER THE COST OF THE REPAIR FOR THE LIFE OF THE VEHICLE.

02/23/2019
Components: ENGINE
Incident Date: 02/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

DRIVING UP A GRADUAL HILL ON INTERSTATE. ENGINE WARNING AND MULTIPLE OTHER LIGHTS STARTED FLASHING. ENGINE LOST ALL POWER. COASTED OVER TO GET OUT OF TRAFFIC AND STOP. TURNED OFF ENGINE. TRIED TO RESTART CAR AND IT WOULD NOT. SUBARU OUTBACK HAD 125,000 MILES AND ONE OWNER WHO HAD ALL MAINTENANCE SERVICES DONE, AT SUBARU DEALER, BY THE BOOK. HAD DRIVEN DOWN INTERSTATE AN HOUR BEFORE WITH NO INDICATION OF ANY CONCERN. I AM TOLD IT HAD THREE VALVE FAILURES.

02/15/2019
Components: POWER TRAIN
Incident Date: 02/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

AUTOMOBILE @ 125,000 MILE ATTEMPTS TO STALL AT LOW RPMS AND STOPS. JERKING MOTIONS HAPPEN WHEN ATTEMPTING TO ACCELERATE THE AUTOMOBILE FROM A STOP. DEALER REPORTS VALVE BODY NEEDS REPAIR. I UNDERSTAND A RECALL WITHOUT ADMITTING ANY FAULT BY SUBARU, YET THE RECALL HAD AN EXPIRATION DATE. THIS DATE NEED TO BE EXTENDED FOR THOSE WHO ARE EXPERIENCING THE PROBLEM SINCE THE RECALL EXPIRATION DATE.

02/10/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 02/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

MULTIPLE WARNING LIGHTS APPEARED ON THE DASHBOARD WHILE DRIVING. WHEN SITTING IN THE CAR, IN THE GARAGE, THE MINUTE THE KEY IS TURNED, ALTHOUGH THE CAR IS NOT STARTED, ALL THE DASHBOARD WARNING LIGHTS WENT ON ALTHOUGH THE CAR WAS STATIONARY. PICTURE UPLOADED TAKEN WHEN CAR WAS IN GARAGE.

02/07/2019
Components: POWER TRAIN
Incident Date: 01/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

MY CAR IS STALLING VERY DANGEROUSLY DUE TO A FAULTY TRANSMISSION THAT SUBARY ACKNOWLEDGED IS DEFECTIVE IN ITS PUBLIC RELEASE FROM 1/6/2014 SUBJECT-"DESIGN CHANGE TO LOCK UP TYPE TORQUE CONVERTER." WHILE IT EXTENDED THE WARRANTY FOR THIS PROBLEM, I NO LONGER QUALIFY BECAUSE MY MILEAGE WAS EXCEEDED BY A FEW THOUSANDS. I CAN NOT AFFORD THE REPAIR WHICH IS ESTIMATED AT AROUND $4400 AND THIS IS MY ONLY VEHICLE I OWN AND NEED IT FOR WORK. DRIVING THE CAR IS VERY DANGEROUS BECAUSE IT STALLS IN UNPREDICTABLE SITUATIONS. I WAS ALMOST REAR ENDED A FEW DAYS AGO AND I AM VERY CONCERNED ABOUT MY SAFETY. THE SUBARU DEALER IS REFUSING TO MAKE THE REPAIR EVEN THOUGH THE PROBLEM IS WIDESPREAD, WIDELY REPORTED AND CONCEDED BY THE COMPANY. I HAVE NO WHERE TO TURN AND I ASK YOU FOR HELP TO GET SUBARU AGREE TO FIX MY CAR UNDER THE TERMS OF THE EXTENDED WARRANTY. THANK YOU VERY MUCH

02/05/2019
Components: POWER TRAIN
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC4B3******
Summary

THE CAR STALLS AFTER COMING TO A STOP. THERE'S EVEN A SERVICE BULLETIN # 16-90-13R COVERING THIS PROBLEM. THEY WANT $1500 TO FIX THIS PROBLEM. SUBARU HAS KNOWN ABOUT THIS PROBLEM FOR A LONG TIME.

01/30/2019
Components: ENGINE
Incident Date: 12/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

ENGINE OVERHEATING/LOW COOLANT LIGHT BEGAN ON HIGHWAY AT 86,000 MILES. REPAIRS NEEDED STATED IT WAS A CRACKED RADIATOR. AFTER REPAIR OF RADIATOR AT 800 MILES LATER, SAME LOW COOLANT LIGHT APPEARED WHILE DRIVING IN CITY ON SIDESTREETS AND ENGINE BEGAN MAKING 'SLOSHING' SOUND. REPAIRS NEEDED STATED IT WAS A DAMAGED WATER PUMP. AFTER REPAIR OF DAMAGED WATER PUMP, ENGINE STILL MADE 'SLOSHING' SOUND. FINAL REPAIR RECOMMENDATION WAS A BLOWN HEAD GASKET WITH POSSIBLE ENGINE RE-WORK REQUIRED AS ENGINE HAD PROBABLY OVERHEATED.

01/22/2019
Components: EXTERIOR LIGHTING
Incident Date: 01/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC8B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE HEADLIGHTS AND BRAKE LIGHTS FAILED TO OPERATE. THE CONTACT HAD TO REPAIR THE HEADLIGHTS THREE TIMES AND THE BRAKE LIGHTS FOUR TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE LIGHTS WERE FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE CONTACT CALL NHTSA. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

01/10/2019
Components: POWER TRAIN
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCCXB3******
Summary

STALLS WHEN STOPPED

01/10/2019
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 01/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

HEADLIGHT AND OTHER EXTERIOR LIGHT BULBS DIE PREMATURELY. I RECEIVED A LETTER FROM SUBARU ABOUT A WARRANTY EXTENSION AND THAT THEY WOULD COVER THE COSTS. SO FAR I'VE HAD 3 HEADLIGHTS GO OUT IN THE LAST TWO YEARS (AFTER 85K MILES) AND ALSO WAS TOLD BY A SUBARU DEALER YESTERDAY THAT 5 OTHER EXTERIOR LIGHTS WERE OUT. THE GENERAL CONSENSUS IS THAT IT'S A POWER SURGE IN THE LIGHTING/ELECTRICAL SYSTEM THAT SUBARU ISN'T ADDRESSING. THE REPLACEMENT OF HEADLIGHT BULBS IS EXTREMELY DIFFICULT AND RECOMMENDED THAT A SHOP OR DEALER DO THE WORK, MAKING IT VERY INCONVENIENT TO REPLACE LIGHTS. IT IS DANGEROUS TO HAVE THE HEADLIGHTS GO OUT SO OFTEN WHEN DRIVING AT NIGHT AND VISIBILITY IS REDUCED. THERE HAS BEEN NO RECALL OR TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU, THAT I KNOW OF, AND A LAWSUIT PENDING. HTTPS://LEGALNEWSLINE.COM/STORIES/510725171-COMPLAINTS-ABOUT-SUBARU-OUTBACK-S-LIGHTS-PRECEDED-CLASS-ACTION

01/04/2019
Components: UNKNOWN OR OTHER
Incident Date: 12/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

WE HAVE PASSED DOWN MY HUSBANDS 2011 OUTBACK TO OUR TEENAGE DAUGHTER AS HER FIRST CAR. THIS CAR HAS BEEN TAKEN VERY GOOD CARE OF AND IS SERVICED REGULARLY. IT HAS BEEN DRIVEN MOSTLY HIGHWAY MILES $146,000. LAST YEAR IN JANUARY THE CAR ACTED UP AND THE HEAD GASKET, TIMING BELT, WATER PUMP WERE ALL FIXED ($3500.00). IN THE PAST EVERY ONCE IN A WHILE THE CAR WOULD STALL OUT AT A LIGHT OR WHEN CHANGING FROM REVERSE TO DRIVE. 2 DAYS AFTER MY DAUGHTER STARTED USING IT AROUND TOWN SHE NOTICED IT STALLING EVERY TIME SHE WENT OUT. WE DID SOME RESEARCH AND APPARENTLY THE TORQUE CONVERTER IS A KNOW ISSUE WITH SUBARU AND AN EXTENDED WARRANTY HAS BEEN ISSUED RATHER THAN A REPAIR. WE BROUGHT THE CAR TO OUR SUBARU DEALER AGAIN AND THEY AGREED THAT IT WAS THE TORQUE CONVERTER AND COULD BE REPAIRED FOR $1950. IT WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY BECAUSE OF THE MILES ON THE CAR. THIS SHOULD NOT BE ALLOWED AS ANACCEPTABLE SOLUTION TO A PROBLEM. THERE IS A KNOWN ISSUE WITH THIS CAR THAT CAUSES THE CAR TO STALL. SUBARU SEEMS TO HAVE GONE AROUND THE ACTUAL PROBLEM BY NOT USING THE WORD "STALL" IN ITS DISTRIBUTION OF THE PROBLEM. THEY SHOULD BE HELD RESPONSIBLE FOR ALL CARS THAT STALL WHILE DRIVING WHEN THEY PUT IN A FAULTY PARTS. IF MY HUSBAND DROVE MORE AROUND TOWN I AM SURE WE WOULD HAVE REALIZED THIS BEFORE BUT THIS IS NOT A PROBLEM THAT THE CONSUMER SHOULD HAVE TO TAKE ON... A CAR THAT IS KNOWN TO STALL SHOULD NOT BE ALLOWED ON THE ROAD AND THE COMPANY WHO CAUSED THIS TO HAPPEN SHOULD BE RESPONSIBLE TO PAY FOR IT... I EXPECTED MORE FROM SUBARU AND THEY WANT US TO PUT OUR FAMILY INTO THEIR CARS? WELL MY DAUGHTER WON'T BE DRIVING A CAR THAT ISN'T SAFE.

01/02/2019
Components: POWER TRAIN,ENGINE
Incident Date: 12/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B3******
Summary

ALL OF THE LIGHTS STARTED FLASHING ON MY DASH. THE CAR HAS 114,000 MILES. IT IS A FAULTY VALVE BODY AND THE TRANSMISSION IS SHOT. THERE ARE METAL SHAVINGS IN THE TRANSMISSION FLUID. SUBARU QUOTED ME $7000 TO FIX IT. THE CARS NOT EVEN WORTH $5000. I AM OUT OF WARRANTY AND THERE'S NOTHING THEY CAN DO. I AM DONE WITH SUBARUS.

01/01/2019
Components: ENGINE
Incident Date: 12/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

1. STALLING - CAR STALLS WHEN BRAKING QUICKLY - STALLS WHEN YOU COME TO A QUICK STOP. CAR IS IN MOTION AND WILL STALL AS YOU APPLY THE BRAKES QUICKLY AT AN INTERSECTION. 2. SHUDDERS - CAR SHUDDERS AS IT IS SLOWING DOWN FOR A RED LIGHT (IN THIS SCENARIO I AM NOT APPLYING THE BRAKES). FEELS LIKE IT WILL STALL.

12/29/2018
Components: ENGINE
Incident Date: 12/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGCXB3******
Summary

ENGINE SOMETIMES FALTERS AND DIES WHEN COMING TO A STOP; USUALLY ONLY IN THE FIRST FEW MILES OF DRIVING. SIMILAR TO WHAT A MANUAL TRANSMISSION WOULD DO IF YOU DON'T PUT THE CLUTCH IN, EXCEPT THIS IS AN AUTOMATIC. GIVING IT A LITTLE BIT OF GAS WHEN IT FALTERS CAN ABORT THE STUTTERING, BUT NOT ALWAYS, AND IT ISN'T ALWAYS POSSIBLE TO DO SO SAFELY WHEN YOU'RE TRYING TO COME TO A STOP. I'VE ONLY OWNED THE CAR FOR 3 MONTHS HAND IT'S HAPPENED 7-8 TIMES. TODAY, FOR THE FIRST TIME, THE ENGINE WOULD NOT IMMEDIATELY RESTART AFTER IT DIED. TURNED OVER BUT DIDN'T ENGAGE THROUGH A HALF DOZEN TRIES, THEN WOULDN'T TURN OVER AT ALL. I WAS AT A STOPLIGHT ON A HILL. A MINUTE OR SO LATER, IT FIRED UP AGAIN AND I WAS ABLE TO CONTINUE ON.

12/28/2018
Components: POWER TRAIN
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

AT ABOUT 40K MILES, MY DEALER MAINTAINED 2011 OUTBACK BEGAN TO HAVE AN ENGINE SHUDDER IMMEDIATELY AFTER MAKING A FULL STOP IN GEAR, E.G. AT A RED LIGHT. IT HAPPENS VERY INFREQUENTLY AND CANNOT BE REPLICATED ON COMMAND. THE NEAR-STALL IS SIMILAR TO NOT DEPRESSING A CLUTCH WITH A MANUAL TRANSMISSION. THE SHUDDER IS VERY BRIEF. SOMETIMES DASH LIGHTS FLASH, BUT THE ENGINE HAS NEVER COMPLETELY STALLED. THE ONLY CONSISTENCY IS THAT IT ONLY OCCURS AT A FULL STOP IN GEAR. IT IS VERY UNSAFE WHEN THE NEAR-STALL OCCURS AT THE SAME TIME I'M TRYING TO PULL OUT INTO TRAFFIC. THE HESITATION IS LONG ENOUGH TO MAKE MY ACTION DANGEROUS. SUBARU HAS HAD MY VEHICLE MULTIPLE TIMES, SOMETIMES FOR WEEKS, BUT HAS BEEN UNABLE TO DIAGNOSE AND REPAIR. THE TRANSMISSION TESTED GOOD. TORQUE CONVERTER WAS REPLACED, AND IS A COMMON ISSUE FOR MANY OWNERS, BUT IT DID NOTHING FOR ME. THE ENGINE SHUDDER HAS BEEN OCCURRING FOR 45K MILES. THOUGH THE ISSUE STARTED WHILE UNDER FULL POWER TRAIN WARRANTY, SUBARU WILL NOT PERFORM ANY SERVICES AT THEIR COST. THIS IS A COMMON ISSUE WITH 2010-12 OUTBACK OWNERS. A QUICK SEARCH ONLINE SUPPORTS THAT, INCLUDING A RELATED TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU. I DO NOT KNOW WHAT IS OCCURRING, NOR DOES SUBARU. IT IS FRUSTRATING TO HAVE A COMMON ISSUE WITH NO RESOLUTION.

12/07/2018
Components: ENGINE
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

THE VALVE GUIDES CAN PULL OUT OF THE CYLINDER HEAD CAUSING THE VALVES TO STAY OPEN.THIS WILL CAUSE A MISFIRE OR EVEN CAUSE THE VEHICLE TO STALL WHILE OPERATING. SIGNIFICANTLY INCREASING THE RISK OF CRASH.

12/01/2018
Components: ENGINE
Incident Date: 11/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

OUR OUTBACK HAS THE CVT TRANSMISSION AND CAN SWITCH BETWEEN MANUAL AND AUTOMATIC. WHEN IN AUTOMATIC IT WILL OFTEN SHUDDER WHILE STOPPED AND SOMETIMES STALL WHEN STARTING OFF (SIMILAR TO WHEN YOU YOU ARE IN 1ST GEAR IN A MANUAL AND YOU DON'T WORK THE CLUTCH CORRECTLY). WE TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WOULD COST $2500 TO FIX. AFTER SEARCHING THE INTERNET, WE FOUND OUT THAT THIS IS A COMMON PROBLEM FOR CARS WITH THE CVT TRANSMISSION AND THUS FAR, SUBARU HAS REFUSED TO FIX IT AT THEIR COST. IN LIEU OF A RECALL (WHICH IS WHAT THEY SHOULD DO) THEY OFFERED AN EXTENDED WARRANTY, HOWEVER THAT DOESN'T HELP US SINCE THE EXTENSION EXPIRED AT THE END OF JULY 2018. THIS IS A SIGNIFICANT PROBLEM AND COULD CAUSE INJURY OR DEATH IS THE CAR STALLS AS THE DRIVER IS TRYING TO PULL OUT IN TRAFFIC. SUBARU IS AWARE OF THIS PROBLEM AND SHOULD FIX IT AT THEIR COST.

11/29/2018
Components: ENGINE
Incident Date: 11/24/2018
Crash: No
Fire: No
Summary

MY DASH LIGHTS ALL STARTED BLINKING. THE CAR ALSO LOST SOME POWER. I WAS TOLD I HAD TO HAVE THE TRANSMISSION VALVE BODY ASSEMBLY REPLACED. THE EXTENDED WARRANTY ENDED IN JULY 2018, CONVENIENTLY FOR SUBARU. THE DEALER SHOULD HAVE NEVER SOLD ME THE CAR LAST YEAR.

11/14/2018
Components: POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 11/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

MY DASH LIGHTS CAME ON SUDDENLY.. AFTER RESEARCHING STATES TYPE TORQUE CONVERTER FOR TRANSMISSION NEEDS TO BE REPLACED.. SUBARU WANTS ME TO PURCHASE WHOLE NEW TRANSMISSION, LOSS OF POWER AND GAS MILEAGE. THE CAR WAS RUNNING WHEN THESE LIGHTS CAME ON.

11/08/2018
Components: ENGINE
Incident Date: 11/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

CAR HAD BEEN HAVING TROUBLE STARTING LATELY SO BROUGHT CAR TO LOCAL SUBARU DEALERSHIP. THEY WERE UNABLE TO DIAGNOSE OR FIX THE STARTING ISSUE SO I LEFT THE DEALERSHIP. ON THE WAY HOME I WAS ON A BUSY HIGHWAY AND HAD COME TO A GRADUAL STOP AT A STOP LIGHT, AND WAS JUST GOING TO TAKE OFF ON A GREEN LIGHT WHEN ALL OF A SUDDEN MY CAR STALLED. ALL OF THE DASH BOARD LIGHTS WERE FLASHING AND I IMMEDIATELY PUT ON MY HAZARD LIGHTS AS A SEMI WAS COMING UP BEHIND ME. I PUT MY THE CAR IN PARK AND STARTED IT UP AGAIN AND WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD. I IMMEDIATELY CALLED THE DEALERSHIP AND DROVE MY CAR BACK TO THEM TO BE CHECKED THEY KEPT MY CAR FOR A DAY AND TRIED TO RE-CREATE THE STALLING EPISODE WHICH WAS UNSUCCESSFUL.

11/02/2018
Components: POWER TRAIN
Incident Date: 10/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

RECENTLY WHILE BRAKING HARD, MY CAR SHUDDERS AND STALLS. IT HAS HAPPENED ON THE HIGHWAY AND ON SIDE STREETS. IT CAN ALSO HAPPEN WITH REGULAR TO LIGHT BRAKING ESPECIALLY IF IT IS COLD. AFTER DIAGNOSING MY ISSUE, MY MECHANIC PRODUCED THE TECHNICAL SERVICE BULLETIN 16-90-13R WHICH DETAILS THE PROBLEM OCCURRING. HE AND SUBARU CONFIRMED THE REPAIR IS AT LEAST $6100. WHEN I CALLED SUBARU CUSTOMER SERVICE THEY TOLD ME THAT LETTERS WENT OUT TO ALL OWNERS LAST YEAR, BUT I NEVER RECEIVED THE LETTER, AND OF COURSE I AM PAST THE JULY 31, 2018 DEADLINE,SO THEY SAY I AM OUT OF WARRANTY. I HAVE SPOKEN TO CUSTOMER SERVICE SEVERAL TIMES AND AM NOW CONSULTING WITH MY DEALER TO SEE WHAT THEY CAN DO FOR ME. I FEEL THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN A RECALL AND NOT A TECHNICAL SERVICE BULLETIN TO DEALERS AND A NOTICE TO OWNERS. I AM ALSO MAILING A CERTIFIED LETTER TO THOMAS J. DOLL, PRESIDENT AND CEO OF SUBARU OF AMERICA, INC. DETAILING MY SITUATION AND MY CONCERNS. I AM ATTACHING A COPY OF THE NOTICE TO OWNERS AND THE TECHNICAL SERVICE BULLETIN MY MECHANIC PRINTED FOR ME. *JS

11/02/2018
Components: SERVICE BRAKES
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B3******
Summary

BRAKES FADE AND FAIL TO STOP VEHICLE. ON MORE THAN ONE OCCASION CAUSING NEAR COLLISIONS WITH OTHER VEHICLES.

11/01/2018
Components: SERVICE BRAKES
Incident Date: 08/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC0B3******
Summary

THE GREEN LIGHT ILLUMINATED AND WOULD NOT UNLOCK . I WAS DRIVING ON A CITY STREET AND THE RED BRAKE LIGHT CAME ON. AFTER AN ATTEMPT TO RELEASE THE GREEN LIGHT IT CAME OFF ON ITS OW. THE SAME THING HAS OCCURRED, BOTH THE RED AND GREEN LIGHT ARE ON AND NOT GOING OFF.

11/01/2018
Components: POWER TRAIN,SERVICE BRAKES
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC0B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP, EXCESSIVE FORCE HAD TO BE APPLIED TO THE BRAKE PEDAL, IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE CONTACT STATED THAT THE FAILURE INTERMITTENTLY OCCURRED. THE CRUISE CONTROL, OVERHEAT, BRAKE AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHEN AT A STOP SIGN IF THE BRAKE PEDAL WAS NOT STEADILY BEING DEPRESSED THE BRAKE WOULD DISENGAGE AND THE VEHICLE WOULD ACCELERATE INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ELECTRONIC EMERGENCY BRAKE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED CONTINENTAL SUBARU DEALER (907) 562-2722, 4900 OLD SEWARD HWY, ANCHORAGE, AK 99503) WHERE IT WAS RECOMMENDED TO REPLACE THE TRANSMISSION AND TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

10/25/2018
Components: POWER TRAIN
Incident Date: 10/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

BULLETIN NUMBER 16-90-13R. SUBARU IS AWARE THAT 2010-2012 OUTBACK AND LEGACY MODELS HAVE A FAULTY TORQUE CONVERTER WHICH CAUSES THE CAR TO SHUT DOWN/STALL WHENEVER YOU ARE BRAKING. I FOUND THIS OUT THE HARD WAY WHEN BRAKING ON A MAJOR HIGHWAY AND THE CAR SHUT OFF WHILE IN STOP AND GO TRAFFIC. I WAS BRAKING AND THE CAR SHUTTERED AND THEN TURNED OFF COMPLETELY. I ALMOST GOT REAR ENDED. I ALSO FOUND THROUGH RESEARCH THAT IT COULD RUIN MY CVT TRANSMISSION. WHEN CONTACTING SUBARU THEY STATED THAT BECAUSE THE PART IS NOT A RECALL PART THERE IS NOTHING THAT CAN BE DONE AND I WILL HAVE TO PAY FOR THE PART OUT OF POCKET. THIS IS A DANGEROUS PROBLEM AS THE PART WAS KNOWN TO BE FAULTY AND TO CAUSE THE CAR TO SHUT OFF. HAD I GOTTEN HIT WHOSE FAULT WOULD IT HAVE BEEN.....

10/22/2018
Components: UNKNOWN OR OTHER
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC1B3******
Summary

I OBSERVE EVERYTIME MY CAR IS COMING TO STOP IT WILL SHRUD LIKE THE ENGINE GOIN TO DIE OR STALLED. THEN OUT OF NOWHERE THE ENGINE ICON, ABS LIT-UP AND CRUISE CONTROL FLASHING

10/21/2018
Components: UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
Incident Date: 10/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC3B3******
Summary

TAKATA RECALL" I WAS DRIVING ON THE INTERSTATE HWY. THE CAR IN FRONT OF ME SLAMMED ON BRAKES, SO I STEPPED ON MY BRAKES, CAR TURKED TO A STOP WHILE ENGINE STALLED. DEAD STOP ON INTERSTATE. NOT A GOOD THING. I STARTED IT BACK UP, KEPT DRIVING, WHEN , I CAME TO A SAFER STOP SIGN. I TRIED TO STEP ON BRAKES LIKE I HAD DONE ON INTERSTATE AND IT TURKED TO A STOP AGAIN STALLING. IT DOESN'T SEEM SAFE TO ME. I AM GLAD NO ONE WAS BEHIND ME ON INTERSTATE OR I AM AFRAID IT WOULD NOT HAVE ENDED WELL.

10/09/2018
Components: POWER TRAIN
Incident Date: 12/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC0B3******
Summary

MY VEHICLE HAS HAD TRANSMISSION RELATED ISSUES SINCE I PURCHASED IT. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES TO HAVE IT ADDRESSED AND WAS ALWAYS TOLD IT WAS NOTHING. IN DEC. 2017 MY CAR BROKE DOWN WHILE ON VACATION IN FL, IT HAD 131,500 MILES AT THE TIME. AFTER HAVING IT TOWED IT WAS DIAGNOSED AS A VALVE BODY FAILURE. 10 MONTHS AND 7K MILES LATER IT IS NOW STALLING AND SHUTTING DOWN WHEN I BRAKE AND I HAVE BEEN TOLD THAT I NEED A NEW TORQUE CONVERTER. I NEVER RECEIVED THE LETTER ABOUT THE CVT TRANSMISSION ISSUES AND EXTENDED WARRANTY, NOR WAS THIS COVERED WHEN I HAD THE VALVE BODY REPLACED. THE CAR STALLING WHEN BRAKING IS A HUGE SAFETY ISSUE AND SHOULD BE A RECALL. I LUCKILY HAVE NOT HAD TO BRAKE TO THE POINT OF THE CAR SHUTTING DOWN WHEN DRIVING ON A ROAD WITH HIGHER SPEED LIMITS, IT HAS ONLY HAPPENED IN TOWN WHEN APPROACHING STOP LIGHTS OR STOP SIGNS.

10/05/2018
Components: POWER TRAIN,EXTERIOR LIGHTING
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

CVT FAILURE. WHILE DRIVING..CAR SHUDDERED, DASH LIGHTS CAME ON AND STALLED OUT. MILEAGE: 115.000...JUST OVER EXTENDED WARRANTY. COST OF REPAIRS 9,597.70 PLUS TAX. CONTACTED SUBARU....THEY WILL NOT HELP.

09/29/2018
Components: POWER TRAIN
Incident Date: 09/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC8B3******
Summary

MY 2011 SUBARU OUTBACK IS EXPERIENCING SHUDDERING AND STALLS WHEN GOING DOWNHILL OR UPHILL, COMING TO A STOP AT CITY STREET INTERSECTIONS, RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY AND I NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN, FULL STOPS. IN ONE WEEK, IT HAS HAPPENED 3 TIMES. I FEAR DRIVING IN THE CAR ALONE AND CERTAINLY WITH MY FAMILY IN THE CAR! UPON NOTIFYING MY SUBARU DEALERSHIP OF THIS EXPERIENCE, THEY STATED IT WAS AN UPDATE I NEED. I NEVER RECEIVED ANY NOTICE FROM SUBARU OF SAID UPDATE. I HAVE BEEN DILIGENT WITH SERVICE AND ANY UPDATE/REPAIR SUGGESTED BY SUBARU DEALERSHIP. I FEEL THIS IS AN EMERGENT SAFETY CONCERN AND NOTIFICATION TO SUBARU OWNERS!

09/29/2018
Components: POWER TRAIN
Incident Date: 09/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDHC4B2******
Summary

TODAY I TOOK IN MY SUBARU OUTBACK 3.6R FOR AN OIL CHANGE WHILE COMING HOME I HAD EXPERIENCED SOMETHING LIKE SOMEONE HAD HIT ME FROM BEHIND. WHAT HAD HAPPEN WAS WHEN I COME TO A STOP OR SLOW TRAFFIC AND BEGIN TO ACCELERATE I GET A MAYBE A LATE/OR A DELAY IN SHIFTING CAUSING THE CAR TO JERK OR A BANG. THIS REALLY CONCERN ME SO I'M TAKING IT IN TODAY.

09/29/2018
Components: POWER TRAIN
Incident Date: 09/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC1B3******
Summary

MY VEHICLE WAS COVERED UNDER THE 'EXTENDED WARRANTY' SUBARU OFFERED AFTER MY OEM TRANSMISSION WAS FAILING AND OVERHEATING WITH 154,000 MILES ON THE ODOMETER. 13 MONTHS, AND 28,000 MILES LATER, MY SECOND TRANSMISSION IS FAILING. I HAVE AN OFFER FROM SUBARU OF AMERICA FOR A $2000 CREDIT TO TRADE IN MY CAR ON A NEW SUBARU. THE DEALERSHIP THAT PERFORMED THE WARRANTY WORK ALSO OFFERED ME %50 COVERAGE SINCE IT WAS CLOSE TO THE 12 MONTH WARRANTY THEY OFFER ON WORK. I DO NOT WANT A NEW CAR, I WANT MY CAR TO BE ABLE TO LAST. 18,000 MILES ON A TRANSMISSION IS NOT GOOD ENOUGH AND A CONSUMER SHOULD BE ABLE TO EXPECT AT LEAST 75,000 MILES OR 3 YEARS. THESE CVTS ARE FLAWED, AND SUBARU CUSTOMERS NEED TO BE TREATED BETTER THAN THIS, AT LEAST FROM CORPORATE. SUBARU DESERVES TO RECALL THIS PART AND TAKE CARE OF THE ISSUE. AT THE VERY LEAST THE CONSECUTIVE TRANSMISSIONS SHOULD BE WARRANTIED AS A NEW PART AND NOT CONSIDERED PART OF THE CURRENT VEHICLE POWER TRAIN MILEAGE WARRANTY. I'VE BEEN A LOYAL SUBARU OWNER FOR 12 YEARS, DRIVING 3 DIFFERENT CARS. I HAVE NO CHOICE BUT TO ACCEPT MY LOCAL DEALERSHIPS OFFER TO REPLACE THE PART, AND I'M DISGUSTED BY SUBARU OF AMERICA'S OFFER TO BUY ANOTHER ONE OF THEIR SHODDY VEHICLES FOR A SMALL DISCOUNT. I HOPE THAT THIS COMMENT PERSUADES THE NHTSA TO MANDATE A RECALL, AND THE COMPANY TO CHANGE ITS PRACTICES, I ALSO HOPE THAT READERS WILL RECONSIDER THEIR SUBARU'S, AND GET OUT OF THEIR UNSAFE CARS AS LONG AS THEY CAN DO SO. THIS COMPANY IS NOT WORTH IT, DON'T BE FOOLED BY THEIR MARKETING CAMPAIGNS. CHOOSE A TOYOTA SUV OR TRUCK.

09/26/2018
Components: POWER TRAIN
Incident Date: 09/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC1B3******
Summary

2011 SUBARU OUTBACK STALLED ON A HILL ON A HIGHWAY WHILE THE CARE WHILE ACCELERATING AND EMERGENCY CODES CAME ON. TOOK IT TO A MECHANIC AND FOUND OUT THAT THERE ARE MAJOR ISSUES WITH THE CVT TRANSMISSION. FOUND OUT THAT SUBARU HAS KNOWN ABOUT THIS STALLING ISSUE FOR SOME TIME NOW AND INSTEAD OF DOING A RECALL; HAS JUST EXTENDED THE WARRANTY FOR SOME TIME. WHEN I VISITED THE SUBARU DEALERSHIP IN THE PAST; NO ONE ALERTED ME TO THINK POSSIBLE ISSUE. THANKFULLY, NO ONE WAS HURT WHEN IT OCCURRED TO ME BUT STALLING ON A HIGHWAY CAN DEFINITELY LEAD TO INJURIES.

09/17/2018
Components: POWER TRAIN
Incident Date: 08/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

THE CAR STARTED SHAKING VIOLENTLY ON THE HIGHWAY AND ALL WARNING LIGHTS CAME ON FLASHING, PROMPTING US TO PULL OVER IMMEDIATELY WITH OUR TWO SMALL CHILDREN IN BACK. WE HAD TO GET THE CAR TOWED AND OUR MECHANIC NOTED THE COMPUTER CODES WERE FOR THE TRANSMISSION ISSUE THAT SUBARU WAS EXTENDING THE WARRANTY FOR. WE TOOK IT TO 2 SUBARU DEALERS TO CONFIRM, WHICH THE 2ND ONE DID AFTER THE 1ST ONE REFUSED TO LOOK AT THE CAR. UNFORTUNATELY, SINCE IT HAPPENED 11 DAYS AFTER THEIR WARRANTY EXPIRED THEY WON'T FIX IT UNLESS WE PAY $4000+ OR TRADE IT IN FOR A BRAND NEW CAR WHICH WE CAN'T AFFORD. IF THEY KNEW THIS WAS AN ISSUE TO PROVIDE A WARRANTY ON IT THEN THEY SHOULD REPAIR IT FOR FREE AS THE CAR IS UNSAFE TO DRIVE AS-IS. THERE SHOULD BE A RECALL.

09/13/2018
Components: POWER TRAIN
Incident Date: 08/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC8B3******
Summary

MY HUSBAND AND I WERE DRIVING FROM MARYLAND TO NEW YORK CITY LATE AT NIGHT. ALL OF A SUDDEN, WE HEARD A GRINDING NOISE AND WITHIN 30 MINUTES OUR CAR COMPLETELY BROKE DOWN. NO WARNING LIGHTS EVER CAME ON IN THE CAR INDICATING THERE WAS A SERIOUS ISSUE. WE HAD JUST GOTTEN OFF THE VERRAZANO BRIDGE. HAD THE CAR STOPPED ON THE BRIDGE, WE COULD HAVE BEEN SERIOUSLY INJURED, IF NOT KILLED. WE CAME TO FIND OUT THAT IT WAS A FULL TRANSMISSION FAILURE. THE SUBARU DEALER IN NEW YORK INDICATED THAT THERE WAS NO TRANSMISSION FLUID LEFT IN THE FRONT DIFFERENTIAL, BUT THEY COULD NOT FIND ANY SIGNS OF A LEAK. THE VALVE BODY WAS REPAIRED IN SEPTEMBER 2017 AND AT THAT TIME IT WAS COVERED UNDER SUBARU'S EXTENDED CVT WARRANTY. AT THE TIME OF THAT REPAIR WORK, THE SUBARU SERVICE CENTER WHO DID THE WORK CONFIRMED THAT THEY HAD ADDED SOME TRANSMISSION FLUID TO THE CAR. WE CONTACTED SUBARU OF AMERICA TO SEE IF THEY WOULD HELP US WITH THE COST OF A NEW TRANSMISSION, SINCE THE EXTENDED WARRANTY HAD ONLY JUST EXPIRED ON JULY 31, 2018 (OUR CAR BROKE DOWN ON AUGUST 28) AND BECAUSE WE HAD ALREADY HAD TRANSMISSION WORK DONE LESS THAN A YEAR AGO. SUBARU OF AMERICAN VERY RUDELY INFORMED US THAT THEY HAVE "ZERO FINANCIAL OBLIGATION TO US" AND WOULD NOT BE HELPING US WITH THE COST OF REPAIRS ($7000 TO REPAIR). WE ARE BESIDE OURSELVES WITH HOW THIS HAPPENED TO OUR CAR. HOW CAN WE HAVE A FULL TRANSMISSION FAILURE LESS THAN A YEAR AFTER TRANSMISSION WORK WAS DONE ON THE CAR AND HAVE NO WARNING LIGHTS COME ON IN THE CAR INDICATING THERE WAS AN ISSUE? HOW DID ALL OF THE TRANSMISSION FLUID LEAK OUT OF OUR CAR WITHOUT US KNOWING, AND HOW IS IT THAT SUBARU IS UNABLE TO FIND THE CAUSE OF THE LEAK? AND WHAT KIND OF COMPANY DOES NOT STAND BY AND HELP A CUSTOMER WITH AN ISSUE THAT THEY CLEARLY KNEW WAS OCCURRING (HENCE EXTENDED THE CVT WARRANTY TO BEGIN WITH)? SUBARU SHOULD HAVE ISSUED A RECALL ON THIS VEHICLE.

08/22/2018
Components: POWER TRAIN
Incident Date: 08/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC0B3******
Summary

CAR RECENTLY BEGAN TO ALMOST STALL WHILE DRIVING AFTER COMING TO A STOP OR WHILE TRAVELING AT LOW SPEEDS. CHECK ENGINE LIGHT THEN CAME ON AND THE ERROR CODE INDICATES A PROBLEM WITH THE TRANSMISSION. TOOK THE CAR TO DEALERSHIP FOR REPAIRS AND THEY SAID THAT THE CAR NEEDS A NEW TRANSMISSION. CAR WAS DEALER SERVICED FOR THE RECOMMENDED 100,000 MILE SERVICE IN AUGUST '17; NO MENTION OF THE KNOWN TRANSMISSION ISSUES WAS MADE. NOW 3 WEEKS AFTER THE "EXTENDED WARRANTY" PERIOD HAS EXPIRED THE TRANSMISSION APPEARS TO HAVE FAILED. WAS CHARGED OVER $200 FOR THE DEALER SERVICE DEPARTMENT TO RESET THE CHECK ENGINE LIGHT AND THE LIGHT CAME BACK ON ON THE WAY HOME FROM THE DEALER SERVICE DEPARTMENT. CURRENTLY WAITING TO SEE IF SUBARU CORPORATE WILL STAND BEHIND THEIR PRODUCT; IN ANY EVENT THE PROBLEM APPEARS TO BE WIDESPREAD AND POSSES A HAZARD TO MOTORISTS SINCE THE AFFECTED VEHICLES CAN STOP, STALL, OR LOOSE POWER WHILE ON THE ROAD WITH LITTLE TO NO WARNING.

08/15/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 08/10/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRCBC9B3******
Summary

UPON PARKING IN A ROUTINE PARKING SPOT IN OUR APARTMENT PARKING GARAGE, I TURNED THE CORNER AND ACCELERATED SOME, AS I ALWAYS DID, TO GET TO THE PARKING SPOT TO BACK IN. AS SOON AS I WENT TO REVERSE IT, THE CAR ACCELERATED FULLY ON ITS OWN ACCORD. I WAS ABLE TO PRESS THE BREAK AND STOP THE VEHICLE BUT SINCE I WAS ONLY ABOUT 10 FEET FROM ANOTHER CAR AND THE WALL OF THE PARKING GARAGE, I WAS NOT ABLE TO STOP IN TIME TO AVOID A COLLISION. I HIT THE CORNER OF THE CEMENT WALL WITH THE FRONT LEFT HEADLIGHT PORTION OF THE VEHICLE.

08/15/2018
Components: POWER TRAIN
Incident Date: 07/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

TRANSMISSION FAILURE AFTER 135000 M REPLACE WITH USE ONE FOR $3800.00 NEW ONE IS $8000.00 + LABOR = 10000.00 IS TO EXPENSIVE

08/12/2018
Components: POWER TRAIN
Incident Date: 08/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

VEHICLE SHUDDERS AND STALLS OUT WHILE DECELERATING ON APPROACH TO INTERSECTION OR TO STOP CREATING A POTENTIALLY DANGEROUS SITUATION WHILE IN TRAFFIC. THIS HAS HAPPENED MOSTLY ON CITY STREETS BUT IN BUSY URBAN TRAFFIC IT IS PARTICULARLY PROBLEMATIC.

08/08/2018
Components: POWER TRAIN
Incident Date: 07/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

MY WIFE AND CHILDREN WERE DRIVING DOWN THE HIGHWAY WHEN THE CAR BEGAN TO SHIFT HARD, AS MY WIFE SLOWED DOWN THE VEHICLE STALLED OUT STRANDING THEM ON A BUSY HIGHWAY . THEY WERE STUCK ON THE HIGHWAY IN 100 DEGREE TEMPERATURES UNTIL A TOW TRUCK ARIVED. WE HAD THIS TOWED TO A SUBARU DEALER AND WE WERE TOLD IT WAS A TRANSMISSION ERROR THAT WAS A KNOWN ISSUE BY SUBARU. SUBARU ISSUED AN EXTENDED WARRENTY TO CORRECT THE ISSUE HOWEVER WE WERE 3 DAYS TO LATE TO TAKE ADVANTAGE OF THIS OFFER. I CONTACTED SUBARU TO REQUEST THAT THEY COVER THE COST OF THE REPAIR SINCE IT WAS A KNOWN FAULT IN THE TRANSMISSION PARTS USED IN THE VEHICLE. THEY REFUSED TO HELP WITH ANY OF THE REPAIRS.

08/06/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC9B3******
Summary

TORQUE CONVERTER ISSUE

07/31/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC7B3******
Summary

AS I WAS DRIVING MY 2011 SUBARU OUTBACK 2.5 AS I DO ALWAYS ON A NORMAL BASIS I RECENTLY CAME TO A STOP SIGN AND WHEN I CAME TO AN ABRUPT STOP MY VEHICLE STALLED OUT LEAVING ME VULNERABLE FOR ONCOMING TRAFFIC I HAD TO PUT THE VEHICLE IN PARK AND RESTART THE CAR IT STARTS RIGHT BACK UP BUT EVERY TIME I HAVE TO PUT MY FOOT HEAVY ON THE BRAKE TO STOP AND TRAFFIC THE VEHICLE CUTS OFF WITHOUT FAIL EVERY TIME HAS ALSO HAPPENED TO ME ONE TIME AND HEAVY TRAFFIC JAM ON HIGHWAY VERY SCARY!!

07/24/2018
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC2B3******
Summary

INTERMITENT: STEADY ICONS: CHECK ENGINE LIGHT TRACTION CONTROL SYSTEM FLASHING ICONS: BRAKE CRUISE FROM STARTING THE VEHICLE ICONS LISTED ABOVE ARE ACTIVE. ENGINE IS VERY HARD TO START WHEN PUT IN GEAR, UNABLE TO MOVE CAR. SOLUTION IS TO TURN CAR OFF, WAIT AND RESTART. THIS MIGHT REQUIRE SEVERAL ATTEMPTS. EVENTUALLY, VEHICLE WILL RESUME NORMAL OPERATEION. DEALERSHIP SERVICE PERSONEL DO NOT ACKNOWLEDGE PROBLEM.

07/04/2018
Components: POWER TRAIN,SERVICE BRAKES,ENGINE
Incident Date: 07/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCFC5B3******
Summary

WHILE BRAKING AT INTERSECTIONS, ENGINE STALLS CAUSING DANGEROUS SITUATIONS FOR MY WIFE AND SELF. WE ARE BEGINNING TO FEAR DRIVING OUR SUBARU.

06/30/2018
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 06/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC9B3******
Summary

TAMARA RECALL I HAVE HAD MY 2011 OUTBACK FOR 4 MONTHS NOW AND HAVE GONE THROUGH 3 SETS OF LOW BEAM HEADLIGHTS. NOT SURE WHY THEY KEEP DYING PREMATURELY. I HAVE GOTTEN MORE EXPENSIVE BULBS EVERY TIME AND NOW THE $60 BULBS ARE DOING THE SAME THING. I FEEL THERE IS AN ELECTRICAL ISSUE AND I HAVE SEEN MULTIPLE FORUMS DESCRIBING THE SAME ISSUE FROM OTHER PEOPLE WITH THE SAME YEAR, MAKE, AND MODEL.

06/11/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE PULLING IN THE DRIVEWAY, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED DAILY FOR AT LEAST FIVE MONTHS, BUT WENT AWAY WHEN THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

06/01/2018
Components: AIR BAGS,VISIBILITY/WIPER
Incident Date: 04/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

TAKATA RECALL - ALSO, WIPER MOTOR SAFETY RECALL. I'VE ATTEMPTED TO WORK WITH SUBARU TO GET THESE TWO RECALLS ADDRESSED, AND MADE TWO PHONE CALLS IN EARLY APRIL, AND AFTER BEING TOLD TO WAIT AND BE CONTACTED BY AN APPROVED DEALERSHIP, THERE WAS NO FOLLOW-UP AND NO APPOINTMENT SET. AFTER SEVERAL WEEKS OF WAITING I CONTACTED SUBARU AGAIN, THIS TIME THROUGH EMAIL ON MAY 20TH, AND WAS AGAIN TOLD TO WAIT TO BE CONTACTED BY THE CLOSEST APPROVED DEALERSHIP, WHICH IS MORE THAN 40 MILES AWAY IN MY CASE. THROUGHOUT THE PROCESS, SUBARU HAS MADE NO ATTEMPT TO ACCOMMODATE THE DISTANCE OR TIME REQUIRED TO PERFORM THE REPAIR. STILL, I'VE DONE AS THEY ASKED AND WAITED TO BE CONTACTED BY MY CLOSEST APPROVED DEALERSHIP (CHATHAM PARKWAY SUBARU), AND AGAIN THERE WAS NO FOLLOW-UP. I'VE BEEN ATTEMPTING TO GET THESE RECALLS ADDRESSED SINCE APRIL 4TH, AND HAVE GROWN INCREASINGLY FRUSTRATED WITH HOW DIFFICULT ITS BEEN TO GET THEIR ATTENTION. I DO NOT KNOW IF THIS IS THE APPROPRIATE AVENUE TO FILE SUCH A COMPLAINT, BUT I'M UNSURE OF EXACTLY WHAT OPTIONS ARE AVAILABLE TO ME AT THIS POINT. I JUST WANT TO HAVE TWO SAFETY RECALLS REPAIRED.

05/22/2018
Components: EXTERIOR LIGHTING
Incident Date: 05/21/2018
Crash: No
Fire: No
Summary

FREQUENT HEADLIGHT BURNOUT (HAVE HAD TO REPLACE HEADLIGHT BULBS 4 TIMES IN THE LAST YEAR) REVIEW OF DATA ONLINE INDICATES THAT SUBARU RECOGNIZED THIS AS A PROBLEM AND WAS OFFERING REIMBURSEMENT FOR THESE COSTS TO CONSUMERS. DEADLINE WAS 2016. CLASS ACTION SUITS HAVE ALSO BEEN FILED. PLEASE HELP! THIS IS RIDICULOUS TO CONTINUALLY NEED TO REPLACE BULBS SO FREQUENTLY AND EXPENSIVE SINCE THEY ARE NOT EASY TO DO ON MY OWN

04/03/2018
Components: SUSPENSION,ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/26/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT GARAVEL SUBARU (10 TINDALL AVE, NORWALK, CT 06851, (203) 642-0620) FOR MONTHS DUE TO AN INTERNAL OIL LEAK THAT WAS IMPACTING THE ENGINE. THE CONTACT STATED THAT THE OIL WARNING INDICATOR FAILED TO ILLUMINATE IN A TIMELY MANNER TO ALERT THAT THE OIL LEVEL WAS LOW. THE DEALER ALSO REPLACED THE WHEEL BEARINGS SEVERAL TIMES. THE RADIO, SPEAKER PHONE, AND GPS WERE ALSO SERVICED SEVERAL TIMES, BUT THE FAILURES RECURRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

03/27/2018
Components: POWER TRAIN
Incident Date: 03/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDCC9B3******
Summary

IT SEEMS TO ME THAT THIS IS A FAULTY TORQUE CONVERTER. MY CAR WHEN MAKING AN ABRUPT STOPS SEEMS TO STALL OUT AND DIE

03/15/2018
Components: EXTERIOR LIGHTING
Incident Date: 03/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

BOUGHT A 2011 SUBARU OUTBACK ON FEBRUARY 7, 2018 FROM DEALERSHIP, 90K MILES. I'VE OWED THIS CAR FOR 5 WEEKS AND ONE DAY AND I FINALLY HAD TIME TO GO TO THE DEALERSHIP TO HAVE THE DRIVER'S SIDE LOW BEAM BULB (WHICH BLEW OUT ABOUT 3 WEEKS AFTER PURCHASE BUT IS UNDER WARRANTY) AND ALSO BOTH BROW LIGHTS (DAYTIME RUNNING LIGHTS). ONE WAS DIM, THE OTHER WAS OUT. I BROUGHT THE BULBS AND GAVE THEM TO THE DEALERSHIP TO BE INSTALLED. WHEN FINISHED REPLACING, DEALERSHIP SAID I HAD A TAIL LIGHT OUT TOO. I TOLD THEM I WOULD REPLACE AND WENT ACROSS THE STREET TO PURCHASE A BULB. DROVE HOME AND WENT TO REPLACE TAIL LIGHT AND NOTICED I HAD TWO OUT, ONE ON EACH SIDE?! CONFUSED, I GRABBED A FRIEND TO VERIFY AND AFTER A BIT, I ENDED UP TAPPING THE LIGHT LENSE AND THE LIGHT CAME ON. BOTH OF THEM DID AFTER TAPPING EACH LENSE. CHECKED THE BULBS AND THEY WERE SECURE. ALSO, ABOUT 2 WEEKS AFTER PURCHASE, I HAD A PLATE LIGHT OUT. AGAIN, I BOUGHT BULBS AND WHEN I WENT TO REPLACE, IT WAS MIRACULOUSLY WAS WORKING.

03/08/2018
Components: AIR BAGS
Incident Date: 03/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC0B3******
Summary

TAKATA AIRBAG RECALL. NO ONE CAN TELL ME IF MY CAR NEEDS A NEW AIRBAG. MY GRANDDAUGHTER HAS TO RIDE IN THAT FRONT SEAT AS THERE ARE 3 GRAND CHILDREN IN THE BACK. I DON'T WANT TO KEEP PUTTING HER IN DANGER (DATE BELOW IS DATE I WRITING THIS COMPLANT

03/08/2018
Components: ENGINE
Incident Date: 08/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

VEHICLE DIES WHEN STOPPED QUICKLY. TORQUE CONVERTER HAS BEEN AN ONGOING ISSUE FOR THIS YEAR/MODEL/MAKE

03/01/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 12/15/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRDLC3B2******
Summary

THE CONTACT OWNS A 2011 SUBARU OUTBACK. THERE WAS UNINTENDED ACCELERATION WHILE DRIVER WAS PULLING INTO A PARKING SPACE. DRIVER SLOWED DOWN TO PULL INTO PARKING SPACE AND PUT CAR IN PARK WHEN SUDDENLY THE CAR ACCELERATED AND SPED OVER CEMENT PARKING BLOCK AND CRASHED INTO THE CONCRETE BASE OF LIGHT POLE. THERE IS NO KNOWN RECALL. POLICE WERE CALLED AND A REPORT WAS FILED. *TT *JS

02/08/2018
Components: EXTERIOR LIGHTING
Incident Date: 02/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

THE SUBARU OUTBACK 2011 HAS A KNOWN ISSUE WITH HEADLIGHTS BURNING OUT FREQUENTLY. I REPLACE 7 HEADLIGHTS ON MY VEHICLE SINCE I PURCHASED THE VEHICLE USED IN SEPTEMBER 2017 COSTING ME $200. THE OUTBACK HAS AN EXTENDED WARRANTY FOR LIGHTBULB REPLACEMENT, BUT THAT ENDS IN 2021, AND CAUSES THE DRIVER THE INCONVENIENCE OF FREQUENTLY TAKING THE VEHICLE IN TO HAVE HEADLIGHTS REPLACED. A RECALL NEEDS TO BE CREATED TO FIX THIS ISSUE.

02/01/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC1B3******
Summary

ISSUE - STALLING WHILE BRAKING HARD OR STOPPING (AUTOMATIC TRANSMISSION) WHAT HAPPENED - MY 2011 SUBARU HAS JUST UNDER 80K MILEAGE. IT HAS NOW HAPPENED TO ME 3X THIS WEEK AND ESPECIALLY WHEN THE CAR HASN'T BEEN DRIVEN IN HOURS (MORNING EARLY ON MY WAY TO WORK OR ON MY WAY HOME FROM WORK). IN THE MORNING, I WAS DRIVING DOWN A STREET TO DROP OFF MY KIDS AT SCHOOL. I NEEDED TO MAKE A LEFT, BUT SINCE THERE WAS ONCOMING TRAFFIC, I HAD TO BRAKE. IT WAS NOT A GRADUAL BRAKE, BUT WAS A BIT SUDDEN. THE CAR SHUDDERED AND STALLED. IT IS SIMILAR TO WHAT HAPPENS WITH MANUAL TRANSMISSIONS IF YOU ARE IN GEAR AND COME TO A STOP WITHOUT PRESSING THE CLUTCH. BUT MY CAR IS AN AUTOMATIC, SO I HAD TO PUT IT IN PARK AND RESTART IT. IF THE CAR STALLED WHILE I WAS IN THE MIDDLE OF AN INTERSECTION OR IF I PANICKED, IT COULD HAVE CAUSED AN ACCIDENT. CAUSE - UNKNOWN. IT AT THE DEALER FOR SERVICE AND THEY ARE TRYING TO FIGURE IT OUT. SOME ONLINE SOURCES MENTIONED THE TORQUE CONVERTER OR SENSORS.

01/27/2018
Components: AIR BAGS
Incident Date: 11/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC8B2******
Summary

TAKATA RECALL. A SUBARU DEALERSHIP REPLACED THE AIRBAG (ACCORDING TO THEIR SERVICE RECORDS). HOWEVER, SUBARU CORPORATE CONTINUED TO SEND ME RECALL NOTICES. NOT SURE WHAT HAPPENED. 1) THEY REPLACED MY AIRBAG AND FORGOT TO TELL SUBARU. OK OUTCOME 2) THEY REPLACED MY AIRBAG, AND UPDATED A DIFFERENT CAR WITH SUBARU (WHICH WON'T GET RECALL NOTICES ANYMORE). PASSENGERS IN THAT CAR AT AT LETHAL RISK NOW. 3) THEY DIDN'T REPLACE MY AIRBAG, AND ACTUALLY PUT THAT AIRBAG INTO A DIFFERENT CAR. MY PASSENGERS ARE AT LETHAL RISK NOW. I ASKED THE SERVICE PERSON TO INVESTIGATE, BUT HE JUST SAID "IT'S DONE, DON'T WORRY" AIRBAG REPLACEMENT WAS NOVEMBER 2016. THE LAST SERVICE WAS THIS WEEK.

01/17/2018
Components: STEERING
Incident Date: 01/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC9B3******
Summary

STEERING FAILED COMPLETELY WHILE IN MOTION ON CITY STREET. WARNING LIGHT APPEARED ON DASH BRIEFLY, THEN STEERING FAILED - CAR WAS NOT ABLE TO BE STEERED. CAR WAS ROLLED INTO PARKING LOT AND TOW TRUCK CALLED. VEHICLE WAS ON IT'S WAY TO INTERSTATE HIGHWAY WHEN THIS HAPPENED. DEALER DETERMINED POWER STEERING HOSE CONNECTIONS TO "JUNCTION" HAD COMPLETELY RUSTED, CAUSING ALL FLUID TO LEAK OUT OF SYSTEM. SUBARU OF AMERICA WAS CONTACTED AND STATES THAT "SINCE THE VEHICLE IS DRIVEN IN AN AREA WHERE SALT IS USED ON ROADS IN WINTER, THIS IS NOT UNEXPECTED". IT SHOULD BE NOTED THAT LESS THAN 12 MONTHS PRIOR, THIS SAME VEHICLE'S BRAKE SYSTEM TOTALLY FAILED, FROM RUSTED HOSES. SUBARU OF AMERICA GAVE THE SAME REASON FOR THAT FAILURE.

12/28/2017
Components: EXTERIOR LIGHTING
Incident Date: 12/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

2011 OUTBACK AND HAVE REPLACED THE DRIVERS SIDE LOW BEAM HEADLIGHT 4 TIMES AS OF TODAY. SEEMS TO BE FAILING WAY TOO OFTEN. VEHICLE HAS 41,000 MILES AND ALWAYS GARAGE KEPT, ORIGINAL OWNER.

12/26/2017
Components: POWER TRAIN,ENGINE
Incident Date: 12/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

WHEN HAVING TO COME TO A HARD STOP THE ENGINE WILL DIE. IT HAS HAPPENED 3 TIMES NOW. OUR SHOP RAN A DIAGNOSTIC AND IT SHOWED A PROBLEM WITH THE TORQUE CONVERTER.

12/22/2017
Components: EXTERIOR LIGHTING
Incident Date: 12/17/2017
Crash: No
Fire: No
Summary

I HAVE REPLACE ALL EXTERIOR LIGHTS MULTIPLE TIMES OVER THE 6 YEARS I HAVE OWN THIS CAR.

12/13/2017
Components: POWER TRAIN
Incident Date: 12/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC8B3******
Summary

2011 SUBARU OUTBACK ONLY DRIVEN BY MYSELF, 93000 MILES MOSTLY HIGHWAY. STALLING REGULARLY WHEN COMING TO A SUDDEN OR FAST STOP. SLOW STOPPING AND PUMPING BRAKES WOULD AVOID THE STALL. RPMS WOULD SUDDENLY DROP AFTER GOING BELOW 1200. OUT OF WARRANTY. VALVE BODY AND TORQUE CONVERTER REPLACED. THIS ISSUE HAS BEEN NOTED FOR MANY SUBARU CVT BETWEEN 2010 AND 2012 AND SHOULD HAVE EXTENDED WARRANTY TO COVER AND REPAIRS SHOULD BE MADE AT NO COST TO OWNER DUE TO OBVIOUS FAULT IN DESIGN.

12/12/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 12/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

OVER THE PAST YEAR MY MECHANIC HAS PUT IN TWO NEW BATTERIES IN MY CAR. MY 2011 OUTBACK HAS A PROBLEM WITH STARTING, THIS WAS BACK WHEN I HAD 80,000 MILES ON IT. THE CONNECTORS WHERE FINE AND HE CLEANED THEM. THE ISSUE STILL HAS NOT BEEN RESOLVED, HE CAN'T SEEM TO FIGURE OUT WHAT IS CAUSING IT. THERE IS NO PROBLEM WITH THE ALTERNATOR. THE PASSENGER REAR BRAKE LIGHT HAS BEEN REPLACED THREE TIMES IN FOUR YEARS OF OWNERSHIP, AGAIN NO CAUSE FOR THE PROBLEM. I'VE TAKEN IT TO AUTHORIZED SUBARU DEALERSHIPS AND THE ORIGINAL ONE I PURCHASED FROM TO NO PREVAIL. TODAY I WRITE WITH THE ISSUE OF MY CVT. THE FACT THAT I RECEIVED A ONE YEAR OR 100,000 MILES FROM DATE OF YEAR MADE IS OR WHICH EVER COMES FIRST IS COMPLETE CRAP. TODAY I STARTED EXPERIENCING ISSUES WITH THE CAR WANTING TO WHAT I DESCRIBE AS STALLING OUT. I WAS GOING DOWN MY ROAD WHICH WAS SLUSHY FROM SNOW/RAIN BUT MAINLY WET FROM THE RAIN THAT CAME. SUBARU TOLD ME THERE IS NOTHING WRONG, AND WON'T DO ANYTHING TILL SOMETHING BRAKES. SO IF THE PROBLEM WHICH HAS PLAGUED ALMOST FIFTY THOUSAND OUTBACKS CAUSING 'STALLING" LIKE MANUALS WHEN THE CLUTCH ISN'T ENGAGED AND BEING TOLD IT NEEDS TO BRAKE?? THIS IS NOT SAFE TO OWNERS. THIS IS NOT SAFE TO OTHER MOTORISTS.THIS IS DEATHS WAITING TO HAPPEN, THIS NEEDS TO BE ADDRESSED AND MADE A RECALL. ONLY IN THE UNITED STATES CAN A MANUFACTURER GET AWAY WITH SUCH THINGS AS THIS. I'M HEADING INTO WINTER IN NEW ENGLAND, LAST THING I NEED IS FOR MY CAR TO FAIL IN A STORM, MEDICAL SITUATION ETC.. AND BE STRANDED BECAUSE THE AUTOMAKER ISN'T TAKEN FULL RESPONSIBILITY. SNOW BLOWS DON'T STOP ON A TIME, IS IT REALLY NECESSARY TO CONTINUE TO NEGLECT THE PROBLEM ?? WHICH SHOULD BE A RECALL WHICH IS FAILURE ON THE GOVERNMENT FOR NOT FORCING THE ISSUE.

12/09/2017
Components: AIR BAGS
Incident Date: 11/16/2017
Crash: Yes
Fire: No
Summary

OUR 2011 OUTBACK WAGON WAS HIT ON THE DRIVER'S SIDE BY A BUS. IT WAS TOTALED. THE SIDE AIRBAG DID NOT DEPLOY. THE DRIVER SUSTAINED A SERIOUS HEAD INJURY.

12/07/2017
Components: POWER TRAIN
Incident Date: 12/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC3B3******
Summary

THE CAR IS HAVING ISSUES AT IDLING AND SHUTS OFF / STALLS WHILE AT THE TRAFFIC LIGHT OR STOP SIGNALS. DEALER REPLACED THE TORQUE CONVERTER BUT THE ISSUE STILL PERSISTS.

12/02/2017
Components: POWER TRAIN
Incident Date: 12/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC6B3******
Summary

CAR STALLS WHEN COMING TO A STOP. THIS STALLING IS GETTING MORE FREQUENT AT BOTH INTERSECTIONS AND AT TRAFFIC LIGHTS(BOTH CITY STREETS AND DRIVING ON HIGHWAYS WITH TRAFFIC LIGHTS) AND IS MORE PRONOUNCED WHEN COMING TO A HARD STOP. THIS IS BECOMING A DANGEROUS SAFETY HAZARD AND SHOULD BE RECALLED FOR CORRECTION. THIS STARTED OCCURRING IN MY ARE IN SEPT 2017 AND HAS NOW TO THE POINT I CAN NOT DRIVE THE CAR SAFELY. I HAVE BROUGHT THE SUBARU OUTBACK TO THE DEALER FOR A REPAIR UNDER THE SUBARU TSB 06-107-17 AND THEY ARE TELLING ME IT IS NOT ELIGIBLE UNDER THE EXTENDED WARRANTY AND THE REPAIR IN APPROX $2000.00

12/02/2017
Components: POWER TRAIN
Incident Date: 10/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC9B3******
Summary

CAR IS STARTING TO STALL WHEN STOPPING FROM A HIGHER SPEED 45-50MPH AT TRAFFIC LIGHTS ON HIGHWAYS.

11/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

CAR STALLS WHEN YOU COME TO A STOP. DOES NOT HAPPEN IF YOU STOP SLOWLY. HAS HAPPENED SEVERAL TIMES.

11/10/2017
Components: POWER TRAIN
Incident Date: 10/26/2017
Crash: No
Fire: No
Summary

MY VEHICLE SHUTTERS AND DIES WHEN STOPPING AT INTERSECTIONS. TOOK TO LOCAL DEALERSHIP FOR DIAGNOSTIC SERVICE . TOLD ME THEY COULD NOT DUPLICATE ISSUE. SAID THEY COULD NOT FIX UNLESS THEY COULD KEEP MY VEHICLE AND RECREATE THE ISSUE. I WORK FULL TIME AND CANNOT LEAVE MY VEHICLE WITH THEM. I WAS NOT OFFERED A LOANER VEHICLE WHILE THEY TRIED TO TROUBLESHOOT MY VEHICLE ISSUE. MY CAR IS COMING UP ON 100,000 MILES. THIS IS A KNOWN ISSUE THAT SUBARU DOES NOT SEEM TO WANT TO FIX . THIS IS A SAFETY ISSUE. PLEASE ISSUE A RECALL BEFORE SOMEONE GETS HURT.

11/10/2017
Components: EXTERIOR LIGHTING
Incident Date: 11/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC7B2******
Summary

WHILE DRIVING HOME FROM WORK 11-09-2017 AT AROUND 6:30 PM BOTH MY HEADLIGHTS WENT OUT. I COULD NOT SEE THE ROAD AND I DROVE OFF THE SIDE OF THE ROAD AND SLAMMED MY BRAKES ON. I PUT THE CAR IN PARK AND GOT OUT AND LOOKED AT MY HEADLIGHTS. THEY WERE BOTH OUT. THE HIGH BEAMS DID WORK. I HAD TO KEEP HIGH BEAMS ON SO I COULD MAKE IT HOME.

10/27/2017
Components: ENGINE
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

CAR STALLED OUT WHEN I CAME TO AN ABRUPT STOP ON THE HIGHWAY DURING HEAVY TRAFFIC. IT SPUTTERED AND THEN THE CAR SHUT OFF. HAD TO BE PUT IN PARK AND RESTART CAR.

10/27/2017
Components: ENGINE
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

CAR STALLED OUT WHEN I CAME TO AN ABRUPT STOP. CAR HAD TO BE PUT IN PARK TO RESTART CAR. WAS TRAVELING ON THE HIGHWAY WHEN THIS HAPPENED

10/26/2017
Components: ELECTRICAL SYSTEM
Incident Date: 01/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC8B3******
Summary

THE SUBARU OUTBACK FRONT HALOGEN HEAD LAMP BULBS KEEP GOING OUT. HAVE HAD TO REPLACE BOTH SIDES WITHIN THE LAST 8 MONTHS. NOW FRONT LEFT LAMP IS OUT AGAIN AND NEEDS REPLACEMENT.

10/23/2017
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Summary

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 10/23/2017*JS

10/21/2017
Components: ENGINE
Incident Date: 10/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC4B3******
Summary

FOR THE LAST FEW WEEKS, CAR HAS DROPPED RPMS AT HARD STOPS. IT WOULD JERK LIKE COMING TO A FULL STOP IN A MANUAL TRANSMISSION CAR WITHOUT PRESSING THE CLUTCH. MY CAR IS AN AUTOMATIC WITH A CVT. THEN IT STARTED JUST STALLING OUT AT HARD STOPS OR TURNS WITH SIGNIFICANT DECREASED SPEED. THAT IS NOT SAFE. IT HAS BEEN VERY SCARY. MY MECHANIC CONNECTED MY CAR TO THE COMPUTER AND NO CODES MATCHED THE PROBLEM. THEN I STARTED DOING RESEARCH ONLINE AND SAW SO MANY OTHERS HAVE HAD THE SAME PROBLEM. THAT TOOK ME TO A SERVICE BULLETIN PUT OUT BY SUBARU IN JULY 2017 FOR THIS VERY CVT PROBLEM CAUSED BY A FAULTY TORQUE CONVERTER. I HAVE THAT SERVICE BULLETIN BUT NOWHERE ON THERE DOES IT DESCRIBE THESE SYMPTOMS SO I NEVER WOULD HAVE KNOWN THIS WAS THE SAME ISSUE. I TOOK MY CAR TO THE DEALER AND WAS TOLD IT WOULD BE COVERED BY THE EXTENDED WARRANTY ON THE SERVICE BULLETIN. HOURS LATER I WAS TOLD IT WOULD COST ME $1500 IN A PARTS AND $1060 IN LABOR (PLUS TAX). SUBARU IS NOT COVERING THIS CLEARLY DANGEROUS PROBLEM. I CAN'T DRIVE MY CAR WITHOUT FEAR. I MAINTAIN MY CAR AND AM VERY CAREFUL WITH IT. SUBARU PROFESSES TO BE ABOUT SAFETY AND TAKING CARE OF CUSTOMERS. THIS IS NOT RIGHT.

10/18/2017
Components: VEHICLE SPEED CONTROL
Incident Date: 06/09/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRDLC5B2******
Summary

ON JUNE 9TH, 2017: WAS PULLING INTO A PARKING SPACE IN CHURCH PARKING LOT AT 11 AM IN THE MORNING. IT WAS A CLEAR DAY. AS I EASED INTO THE SPACE, I TOOK MY FOOT OFF THE BRAKE, AND INSTEAD OF COASTING INTO THE PARKING SPACE, THE CAR SUDDENLY SURGED FORWARD (MY FOOT WAS NOT ON THE ACCELERATOR AT ALL). THERE WAS NOTHING I COULD DO!! CAR LUNGED FORWARD, JUMPED THE PARKING CURB AND HIT THE TREE THAT WAS IN THE MEDIAN. THERE WAS MAJOR DAMAGE TO THE FRONT END ($7500). AFTER REPAIR, THE DEALER AND SUBARU CORPORATE TESTED OUT THE CAR AND COULD FIND NO ERRORS IN THE CODE RESULTS BUT DID NOTE THAT THERE WERE DOUBLE FLOOR MATS ON THE DRIVER'S SIDE (ONE CARPET AND ONE RUBBER). THEY THINK THIS MIGHT HAVE CONTRIBUTED TO THE PROBLEM AND THEY RECOMMEND THAT ONLY ONE FLOOR MAT BE IN PLACE. OF NOTE IS THE FACT THAT THE CAR CAME WITH THE TWO FLOOR MATS INSTALLED. WE DID NOT ADD AN EXTRA ONE.

10/09/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/20/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC8B3******
Summary

PRETTY MUCH SINCE I PURCHASED THE VEHICLE THE ANTI-SKID LIGHTS, CRUISE CONTROL, PARKING BRAKE & CHECK ENGINE LIGHTS WILL FLASH AND WILL NOT GO OFF. I WAS TOLD TO MAKE SURE THE GAS CAP WAS TIGHT AND WAS ALSO TOLD TO CHECK THE BATTERY. ONCE WHEN IT WAS ON I TRIED TO PRESS THE PARKING BRAKE TO RELEASE AND COULD NOT GET IT OFF AT A TRAFFIC LIGHT AND WAS NEARLY REAR ENDED. IT WILL RANDOMLY COME ON AND SOMETIMES STAY ON FOR WEEKS THEN GO OFF AND STAY OFF FOR A FEW DAYS. IT COMES ON WHEN CAR IS STARTED AND DOES NOT USUALLY GO OFF.

09/26/2017
Components: STEERING,VEHICLE SPEED CONTROL
Incident Date: 09/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. ON SEVERAL OCCASIONS, WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL STARTED TO VIBRATE AND SHOOK VIOLENTLY WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREGORIS NISSAN (555 W MERRICK RD, VALLEY STREAM, NY 11580 (516) 825-8700), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

08/30/2017
Components: POWER TRAIN,ENGINE
Incident Date: 08/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBACXB3******
Summary

I HAVE BEEN COMPLAINING ABOUT MY CAR'S SYMPTOMS TO DEALERS AND SERVICE MECHANICS SINCE AUGUST 2014 (90,000+MILES) WITH NO DIAGNOSIS OR REPAIR. SYMPTOMS COULD NOT BE REPLICATED OR WHEN LOW RPMS WERE NOTED, IT WAS JUST THAT - NOTED. MY VEHICLE SHUDDERS, HEADLIGHTS DIM, AND DIPS TO LOW RPMS WHEN APPROACHING A STOP OR WHEN IN REVERSE AT LOW SPEEDS. IT HAS STALLED 4 TIMES SINCE I HAVE BROUGHT IT UP. THE FIRST FEW WERE IN A PARKING LOT AND AT TRAFFIC LIGHTS. THIS MORNING WAS SCARY (143,000MILES)- I WAS IN HEAVY TRAFFIC AND COULD NOT PLACE THE VEHICLE IN PARK, REMOVE MY KEY OR RESTART MY CAR. I HAD TO RUN OUT OF MY CAR AND LEAVE IT THERE MOMENTARILY TO GET HELP. FROM WHAT I UNDERSTAND, SUBARU HAS AN EXTENDED CVT WARRANTY TSB 16-107-17. IN IT, TSB 16-90-13R - DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER IS REFERRED TO. I BELIEVE THIS IS MY PROBLEM. BUT I'M GETTING THE RUNAROUND FROM DIFFERENT SUBARU DEALERS AND SUBARU OF AMERICAS HOTLINE ON HOW THIS IS ADDRESSED SINCE I HAVE OVER 100K MILES AND WHETHER OR NOT THE TORQUE CONVERTER IS COVERED IN THIS WARRANTY. SINCE IT IS "NOT A RECALL, AS IT DOES NOT IMPACT THE SAFETY OF YOUR VEHICLE", I CANNOT GET IT LOOKED AT RIGHT AWAY NOR AM I OFFERED A RENTAL WHILE WAITING TO DO SO. PLEASE - STALLING IN TRAFFIC RANDOMLY IS A SAFETY HAZARD! I HAVE TO WAIT A WEEK BEFORE I CAN GET AN APPOINTMENT TO JUST CHECK THIS AND HOPE THIS TIME THEY DISCOVER THE SAME THINGS I HAVE - MEANWHILE I'M NOT OFFERED A RENTAL AND HAVE TO DRIVE THIS ONE THAT MAY STALL AT ANY TIME. PLEASE CONSIDER HAVING THE FAULTY TORQUE CONVERTER ASSEMBLY RECALLED. THOSE WHO HAVE SYMPTOMS OF RANDOMLY STALLING IN TRAFFIC - OUR LIVES ARE IN DANGER AND IT'S ONLY A MATTER OF TIME BEFORE TRAGEDY OCCURS.PERHAPS UNRELATED - MY VEHICLE HAS ALSO STALLED ON THE FREEWAY GOING 65MPH... LOST ACCELERATION AND I HAD ENOUGH MOMENTUM TO PULL TO THE SHOULDER.

08/28/2017
Components: POWER TRAIN
Incident Date: 08/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC1B3******
Summary

CAR ABRUPTLY SHIFTS, LOSES POWER, AND INTERMITTENTLY STALLS IN LOWER GEARS DURING OPERATION. THIS MAY OCCUR DURING BRAKING, IDLING, OR ACCELERATION. THREE TIMES THE ENGINE SHUT OFF COMPLETELY WHILE DRIVING AT LOWER SPEEDS. ALL CHECK ENGINE DASH LIGHTS WOULD ILLUMINATE AND THE CAR WOULD HAVE TO BE PLACED BACK INTO PARK AND THE IGNITION TURNED OFF AND BACK ON TO RESTART. IT SOMETIMES TOOK SEVERAL TRIES. THIS CREATES A SIGNIFICANT HAZARD FOR BEING STRUCK IN INTERSECTIONS, OR FROM BEHIND IN MOVING TRAFFIC. CAR WAS IN THE SHOP FOR 2 WEEKS. SUBARU MECHANICS CONFIRMED A DEFECTIVE TORQUE CONVERTER AND RECOMMENDED REPLACEMENT. MY MILEAGE WAS 114K AT ONSET. CAR IS AUTOMATIC TRANSMISSION 2011 SUBARU OUTBACK 2.5 I. I HAD CAR MAINTAINED PROPERLY AT ALL RECOMMENDED SERVICE INTERVALS. THESE PROBLEMS STARTED AFTER 100K AND OCCURRED WITHOUT PRIOR WARNING. ESSENTIALLY, THE AUTOMOBILE WENT FROM FULLY FUNCTIONAL TO THIS SITUATION (SUDDEN STALLING DURING OPERATION) WITHIN A WEEK. THIS SITUATION IS A SAFETY HAZARD AND THE TRANSMISSIONS SHOULD BE RECALLED AND REPLACED IMMEDIATELY. THERE IS A SAFETY BULLETIN RELATED TO THIS ISSUE (TSB NO. 16-101-16) AND A WARRANTY EXTENSION IS NOT ENOUGH. CARS BEYOND 100K MILES MAY NOT BE ELIGIBLE FOR COVERAGE OF THE REPAIRS, WHICH MAY INCUR COSTS OF SEVERAL THOUSAND DOLLARS. MANUFACTURERS MUST BE HELD ACCOUNTABLE FOR DEFECTIVE PRODUCT.

08/28/2017
Components: AIR BAGS
Incident Date: 08/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC1B2******
Summary

TAKATA RECALL : MULTIPLE DEALERS HAVE REPORTED THAT THEY DO NOT HAVE THE PARTS TO FIX THIS AIRBAG RECALL. I HAVE TAKEN IT TO MORE THAN ONE DEALER IN MORE THAN ONE CITY WHO HAS GIVEN ME THE SAME RESPONSE. I AM CURRENTLY DRIVING AROUND WITH THESE FAULTY AIRBAGS WHICH POTENTIALLY COULD HARM ME IN THE CASE OF AN ACCIDENT. I WOULD LIKE THEM REPLACED AS SOON AS POSSIBLE.

08/22/2017
Components: EXTERIOR LIGHTING
Incident Date: 11/26/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

THE HEADLIGHTS DO NOT COVER ENOUGH VISIBILITY WHILE MOVING FORWARD DOWN ROAD. THERE IS A NOTICEABLE LINE WHERE THE HEADLIGHTS SHINE. THEY BEAM VERY LOW TO THE ROAD SURFACE. WE BROUGHT TO DEALER BECAUSE OF CONCERN THE RESPONSE WAS THAT THAT IS THE WAY THEY ARE. NO RESOLVE. DIFFICULT TO SEE DRIVING IN DARK UNLESS HIGH BEAMS ARE ON. HIGH BEAMS ARE VERY NICE. THE LINE OF DARKNESS TO LIGHTED ROAD IS NOT PREVALENT. OTHER DRIVERS OFTEN SHINE BRIGHTS ON ME WHEN I HAVE MY LIGHTS ON REGULAR LOW BEAM.

08/12/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/20/2016
Crash: No
Fire: No
Summary

OUR SUBARU OUTBACK (2011) HAS BEEN SHUDDERING AND DYING WHEN COMING TO STOPS. IT BEGAN DOING THIS APPROXIMATELY MARCH/APRIL OF 2016, AND THE ISSUE IS STILL NOT RESOLVED. WE TOOK IT TO THE SUBARU DEALERSHIP'S SERVICE CENTER IN MADISON, WISCONSIN, VERY CONCERNED, IN MAY OF 2016, BUT THEY TOLD US THEY COULD NOT REPRODUCE THE PROBLEM. (HOW IS THAT POSSIBLE, SINCE IT DOES IT SO OFTEN?) WE TOOK IT IN AGAIN IN WINTER/SPRING 2016, AND THEY FINALLY ACKNOWLEDGED WE HAD AN ISSUE AND TOLD US THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED TO THE TUNE OF $1500-$1800! WE WERE CONCERNED, ESPECIALLY, BECAUSE OF THE SAFETY ISSUE, AND, FURTHER, BECAUSE OF THE COST TO US TO FIX IT. IF SUBARU HAD IDENTIFIED AND DEALT WITH THE ISSUE WHEN IT FIRST STARTED, WE MIGHT HAVE BEEN UNDER SOME KIND OF WARRANTY. WE TOOK THE CAR HOME, DID SOME RESEARCH AND DISCOVERED THAT LOTS AND LOTS OF OTHER OWNERS OF THIS MAKE AND MODEL HAVE BEEN HAVING THE SAME PROBLEM WE DESCRIBED TO THE SUBARU DEALERSHIP OVER A YEAR AGO. HOW COULD SUBARU NOT KNOW THIS IS A HUGE SAFETY ISSUE? THERE ARE HUNDREDS OF COMPLAINTS OUT THERE! WE HAVE SINCE BEEN BORROWING MY PARENTS' CAR FOR LONGER DRIVES AND HAVE BEEN TRYING TO FIGURE OUT A WAY TO COVER THE COST OF THE REPAIR. TODAY WE RECEIVED A LETTER FROM SUBARU INDICATING THEY WERE GIVING US A WARRANTY EXTENSION FOR THE CAR'S CVT. GUESS WHAT? IT COVERS THE OUTBACK 2010-2015, THEY WROTE. HOW LONG HAS SUBARU KNOWN THIS WAS AN ISSUE WHILE FAMILIES LIKE MINE WERE DRIVING A CAR WITH A MAJOR SAFETY FLAW? I CALLED THE DEALERSHIP'S SERVICE DESK IMMEDIATELY AND TALKED WITH A REP WHO WANTED TO BE CLEAR THAT THIS ISN'T A RECALL, (REALLY?) AND THAT I'D HAVE TO CALL BACK TO FIND OUT IF IT'LL BE COVERED BY THIS WARRANTY EXTENSION SINCE, APPARENTLY, THE TORQUE CONVERTER, THOUGH RELATED, ISN'T "TECHNICALLY" THE CVT. HE SAID THEY HAD DONE A SIMILAR REPAIR, THOUGH, AND THE WARRANTY HAD COVERED IT.

08/09/2017
Components: AIR BAGS
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

TAKATA RECALL

08/01/2017
Components: EXTERIOR LIGHTING
Incident Date: 07/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC3B3******
Summary

WHEN PUT INTO GEAR, AND YOU TURN ON HEADLIGHTS LOW BEAM, THEY ARE NOT WORKING. CAR CAN BE STATIONARY OR MOVING. THE HIGH BEAMS WORK. FOG LIGHT WORK. LOW BEAMS ARE THE PROBLEM. WHILE DRIVING, IN MOTION THE SENSOR LIGHT WILL BLINK ON & OFF, THEN HEADLIGHTS GO OUT. HAVE REPLACED THE HEADLIGHTS MULTIPLE TIMES WITHIN PAST YEAR. WAS ALREADY IN FOR SERVICE, BUT NOW PROBLEM IS BACK

07/21/2017
Components: POWER TRAIN
Incident Date: 06/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC5B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE COMING TO A COMPLETE STOP WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING AND THE RPMS DECREASED TO LESS THAN 500. THE CONTACT PLACED THE GEAR SHIFTER INTO PARK AND RESTARTED THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (CHIPP AUTO IN FAIRMONT, WV) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

07/11/2017
Components: POWER TRAIN
Incident Date: 07/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC8B3******
Summary

VERY LOW ENGINE RPM WHEN COMING TO A STOP.IT, ONCE IN A WHILE WITH A/C RUNNING, KILLED THE ENGINE WHILE AT TRAFFIC LIGHT. IT CERTAINLY IS SCARY TO ALMOST HAVING AN ACCIDENT BECAUSE OF IT. PERFORMED RECOMMENDED MAINTENANCE BY THE DEALERSHIP (TRANS FLUID REPLACEMENT, NEW SPARK PLUGS, NEW AIR FILTER), HOWEVER, IT DIDN'T FIX THIS VERY LOW IDLE ISSUE.

07/10/2017
Components: TIRES
Incident Date: 07/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC6B3******
Summary

THE FRONT PASSENGER SIDE TIRE STARTED TO DEFLATE, WHETHER IN MOTION OR WHEN PARKED. THIS WAS A SLOW LEAK. THE TIRES HAD 6/32 TREAD REMAINING. THE PROBLEMATIC TIRE WOULD HOLD PRESSURE FOR ABOUT 40 MILES OF HIGHWAY DRIVING, OR SEVERAL HOURS WHEN PARKED, BEFORE THE LOW TIRE PRESSURE SENSOR LIGHT WOULD COME ONE. THE TIRE WAS REPEATEDLY FILLED WITH AIR DURING THE COURSE OF THE ROAD TRIP. UPON ARRIVAL AN APPOINTMENT WAS MADE FOR IT TO BE CHECKED AND REPAIRED AT A LOCAL SHOP. TURNS OUT THE BELT WAS PARTIALLY SEPARATED. GIVEN THE CAR IS ALL WHEEL DRIVE I NEEDED TO REPLACE ALL FOUR TIRES.

07/05/2017
Components: VISIBILITY/WIPER
Incident Date: 07/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC3B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 65 MPH, THE MOON ROOF GLASS INDEPENDENTLY DETACHED FROM THE VEHICLE. THE CONTACT CALLED THE DEALER (IRVINE SUBARU, LOCATED ON 23663 ROCKFIELD BLVD, LAKE FOREST, CA 92630) WHO CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V467000 (VISIBILITY). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

06/26/2017
Components: POWER TRAIN
Incident Date: 06/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC7B3******
Summary

2011 SUBARU OUTBACK 2.51 PREMIUM ENGINE STUTTERS AND QUITS UPON HARD/QUICK BRAKING. HARD/QUICK BRAKING FOLLOWED BY VEHICLE ENGINE QUITTING TYPICALLY OCCURS IN HEAVY TRAFFIC, RESULTING IN NEAR ACCIDENTS. AFTER RESEARCH: CLEANED THE MASS AIR INTAKE SENSOR AND THROTTLE SENSOR. NO IMPROVEMENT. UPON FURTHER RESEARCH, APPEARS TO BE A FAULTY TORQUE CONVERTER.

05/23/2017
Components: AIR BAGS
Incident Date: 01/31/2017
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V014000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LITHIA RENO SUBARU 2270 KIETZKE LN, RENO, NV 89502 (775) 800-5534) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/16/2017
Components: AIR BAGS
Incident Date: 06/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC2B2******
Summary

TAKATA RECALL. MANUFACTURER NOTIFIED US IN JULY 2016 ABOUT INFLATORS RECALL. THEY KEEP TELLING US THAT THEY ARE ON ORDER. SO THEY KEEP SELLING NEW CARS ALL THE TIME SO THEY ARE AVAILABLE TO THEM. WHY CAN'T WE GET OURS FIXED?

05/12/2017
Components: POWER TRAIN
Incident Date: 05/11/2017
Crash: No
Fire: No
Summary

TRANSMISSION SHUDDERS INTENSELY WHEN COMING TO A STOP AROUND 5 MPH. ALSO SHUDDERS WHEN STOPPED, RPMS DIP TO ABOUT 500. CAR STALLED TWICE IN THE LAST FEW DAYS.

05/09/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 05/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC0B3******
Summary

TWO LOW BEAM HIGHLIGHTS BURNED OUT AT SAME TIME AFTER STARTING CAR AT NIGHT AROUND 10:00 PM. AFTER THAT, THE BATTERY WAS GETTING WORSE AND DEAD AT THE SERVICE CENTER JUST BEFORE REPLACING THE HIGHLIGHT BULBS. THE MANAGER SAID THAT THE BATTERY'S SITUATION WAS NOT RELATED WITH THE PROBLEM OF THE HIGH LIGHT, AND THERE WAS NO CLUES.

05/02/2017
Components: VISIBILITY/WIPER
Incident Date: 05/01/2017
Crash: No
Fire: No
Summary

THE WINDSHIELD WIPER STARTED WORKING WHILE IN THE OFF POSITION, THE WIPER MAKES 1 OR 2 SWIPES AND THEN DOES IT AGAIN AFTER A FEW SECONDS. IT MAKES A "CLICKING" OR BUZZING SOUND IN THE STEERING COLUMN WHEN IT HAPPENS. THE ONLY WAY TO STOP ITS OPERATION WAS TO PULL THE 30 A FUSE. VERY FRUSTRATING. THERE IS NO APPARENT REASON FOR THIS TO HAPPEN, IT JUST STARTED DOING IT ON IT'S OWN.

04/21/2017
Components: POWER TRAIN
Incident Date: 04/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC1B3******
Summary

THE TORQUE CONVERTER ON THE 2011 SUBARU OUTBACK IS DEFECTIVE WHEN IT REACHES HIGHER MILEAGE AND CAUSES THE VEHICLE TO STALL OUT WHEN STOPPING ABRUPTLY (HARD BRAKING). I WAS DRIVING APPROXIMATELY 30-40MPH IN SUBURBAN TRAFFIC WHEN I NEEDED TO ABRUPTLY BRAKE. MY VEHICLE STALLED OUT TWICE IN TRAFFIC AFTER HARD BRAKING, BOTH TIMES WHILE DRIVING STRAIGHT. THIS IS DANGEROUS IN TRAFFIC AS YOU MUST RESTART THE VEHICLE FROM THE STALL OUT AND COULD BE HIT BY OTHER VEHICLES WHILE DOING SO. FOR SAFETY, IT IS NECESSARY TO REPLACE THIS DEFECTIVE PART, WHICH IS RIDICULOUSLY EXPENSIVE FOR THE OWNER. OWNERS ARE LOOSING OUT; SUBARU SHOULD RECALL THIS PART AND REPLACE FREE OF CHARGE.

04/17/2017
Components: POWER TRAIN
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

CAR STALLS AT WHEN COMING TO A HARD STOP (SOMETIMES THIS HAPPENS IN TRAFFIC WHICH IS REALLY DANGEROUS). AFTER THE STALL, THE CAR STARTS UP FINE. BUT THEN STALLS WHEN COMING TO A HARD STOP.

04/13/2017
Components: POWER TRAIN
Incident Date: 04/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC4B3******
Summary

MY 2011 SUBARU OUTBACK IS EXPERIENCING SHUDDERING & STALLS WHEN COMING TO A STOP RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY, AND NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN FULL STOPS. THE VEHICLE IS AT A SUBARU DEALERSHIP NOW FOR REPAIRS TO THE TORQUE CONVERTER AS WELL AS THE VALVE BOX AND VALUE BOX WIRING HARNESS. THERE IS A SUBARU TECHNICAL BULLETIN #16-90-13R REGARDING A KNOWN PROBLEM WITH THE TORQUE CONVERTER: "2010-12 MY LEGACY AND OUTBACK MODELS EQUIPPED WITH CVT TRANSMISSION", SUBJECT "DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER". GIVEN THE DANGER OF RANDOM STALLING EVENTS, THE NUMBER OF REPORTED INCIDENTS, AND THE ~$4400 REPAIR EXPENSE BEING PUT ON ME FOR A KNOWN DESIGN PROBLEM, I WOULD THINK THIS SHOULD BE STRONGLY CONSIDERED FOR A RECALL.

04/13/2017
Components: ENGINE
Incident Date: 03/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC6B3******
Summary

CHECK ENGINE LIGHT ILLUMINATED. OXYGEN SENSOR PROBLEM.

04/10/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 01/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC2B3******
Summary

MANUFACTURER RECALL NUMBER WQE41; NHTSA RECALL NUMBER 12V602000.PUDDLE LIGHTS FOR 2011 SUBARU OUTBACK. IN JANUARY 2013, I RECEIVED A RECALL NOTICE FROM SUBARU. . SINCE RECEIVING THE RECALL NOTICE, I HAVE MADE NUMEROUS, REALLY, NUMEROUS, ATTEMPTS TO HAVE THIS RECALL ADDRESSED BY MY LOCAL SUBARU DEALER. ALL ATTEMPTS TO HAVE THIS RECALL ADDRESSED HAVE BEEN UNSUCCESSFUL. I HAVE BEEN REPEATEDLY TOLD THAT THE PARTS ARE ON BACK ORDER. MY PUDDLE LIGHTS HAVE CEASED WORKING WHICH IS AN INDICATOR OF AN ELECTRICAL SHORT WITHIN THE ELECTRICAL SYSTEM WHICH MAY RESULT IN SMOKE OR FIRE ACCORDING TO THE NTSB. ON APRIL 8, 2017 MY LATEST ATTEMPT TO GET A DEFINITIVE ANSWER FROM MY LOCAL SUBARU CONCERNING REPAIR OF THE PUDDLE LIGHTS AND COMPLETION OF THE RECALL WAS AGAIN UNSUCCESSFUL.

04/10/2017
Components: POWER TRAIN
Incident Date: 04/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC5B3******
Summary

MY 2011 SUBARU OUTBACK IS EXPERIENCING SHUDDERING & STALLS WHEN COMING TO A STOP RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY, AND NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN FULL STOPS. THE VEHICLE IS AT A SUBARU DEALERSHIP NOW FOR REPAIRS. THERE IS A SUBARU TECHNICAL BULLETIN #16-90-13R REGARDING A KNOWN PROBLEM WITH THE TORQUE CONVERTER: "2010-12 MY LEGACY AND OUTBACK MODELS EQUIPPED WITH CVT TRANSMISSION", SUBJECT "DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER". GIVEN THE DANGER OF RANDOM STALLING EVENTS, THE NUMBER OF REPORTED INCIDENTS, AND THE ~$1500 REPAIR EXPENSE BEING PUT ON THE CONSUMER FOR A KNOWN DESIGN PROBLEM, THIS SHOULD BE STRONGLY CONSIDERED FOR A RECALL.

04/06/2017
Components: POWER TRAIN
Incident Date: 01/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFCXB3******
Summary

I HAD NOTIFIED YOU ABOUT MY SUBARU OUTBACK AND THE STALLING PROBLEM WE WERE HAVING WHENEVER WE WOULD COME TO A QUICK STOP. SUBARU MECHANIC SAID THAT THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $11,000. WE HAD A LOCAL TRANSMISSION SHOP LOOK AT IT AND THEY SAID IT WAS THE TORQUE CONVERTER. THEY REPLACED THE CONVERTER AT A MUCH CHEAPER COST AND THE VEHICLE SO FAR HAS PERFORMED WELL. I HAVE TALKED TO OTHER OWNERS THAT ARE EXPERIENCING THE STUTTER PROBLEM WHENEVER THEY COME TO A STOP BUT THE VEHICLE HAS NOT STALLED. I AM CONFIDENT THAT IT WILL IN TIME JUST AS OURS DID. SHOULD SUBARU ISSUE A RECALL ON THESE CONVERTERS?

04/05/2017
Components: POWER TRAIN
Incident Date: 03/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SHUDDERED AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE DEALER DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,500.

04/04/2017
Components: POWER TRAIN
Incident Date: 03/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC4B3******
Summary

TORQUE CONVERTER IS MALFUNCTIONING. THIS IS A KNOWN SUBARU DEFECT, I BELIEVE. THE CAR DIES IF I MAKE A SUDDEN STOP- DEFINITELY A SAFETY HAZARD. THIS HAPPENS ON HIGHWAYS AND SURFACE STREETS.

04/04/2017
Components: STRUCTURE,WHEELS,ENGINE
Incident Date: 03/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC4B3******
Summary

PURCHASED MY 2011 SUBARU NEW AND HAVE ALWAYS KEEP THE UPKEEP. ABOUT A YEAR AGO MY TIEROD IN THE FRONT WENT BAD AND RUINED MY TIRES SO HAD TO GET NEW TIRES. THEN IT STARTED STALLING ALL THE TIME, AND NO ONE SEEMED TO WHY. ONCE AT AN INTERSECTION WHICH I WAS ALMOST HIT. THEN HAD TO CHANGE THE TIMING BELT, BUT KNEW THIS WHEN I BOUGHT IT. THEN THE MUFFLER RUSTED AND NOW I WILL HAVE TO CHANGE THE HEAD GASKETS. I PURCHASED THIS CAR BECAUSE EVERYONE SAID IT WOULD LAST FOREVER. WELL I GUESS IT WILL IF YOU KEEP FIXING EVERYTHING THAT IS WRONG WITH IT. THIS IS MY FIRST AND LAST SUBARU I WILL EVER BUY. HAD BETTER LUCK WITH MY OLD DODGE CARAVAN.

03/30/2017
Components: POWER TRAIN
Incident Date: 03/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC5B3******
Summary

THE TORQUE CONVERTER LOCKS UP AT LOW RPMS AND CAUSES THE CAR TO STALL. THIS IS PROBLEMATIC AT INTERSECTIONS AND IN TRAFFIC (WHICH WE EXPERIENCE A LOT OF IN AUSTIN, TEXAS). IT IS AN ONGOING PROBLEM THAT STARTED RECENTLY.

03/27/2017
Components: POWER TRAIN
Incident Date: 10/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

ENGINE STALLS WHEN THE CAR COMES TO A QUICK STOP. SIMILAR TO WHEN YOU FAIL TO PUSH IN THE CLUTCH ON A STANDARD TRANSMISSION, BUT IN THIS CASE, THIS IS CAR HAS AN AUTOMATIC TRANSMISSION.

03/25/2017
Components: AIR BAGS
Incident Date: 03/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC5B2******
Summary

"TAKATA RECALL", NO NOTIFICATION FOR REPLACEMENT APPOINTMENT, CANNOT USE FRONT PASSENGER SIDE SEAT.

03/24/2017
Components: EXTERIOR LIGHTING
Incident Date: 03/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3S4BRBGC9B3******
Summary

I HAVE REPLACED HEADLIGHTS IN THIS VEHICLE FIVE TIMES AND THEY KEEP BURNING OUT. THE DRIVERS SIDE HEADLIGH IS OUT AGAIN AND NEEDS TO BE REPLACED.

03/23/2017
Components: POWER TRAIN
Incident Date: 04/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC1B3******
Summary

MY CAR STALLS REGULARLY WHEN BRAKING QUICKLY, LIKE WHEN SOMEONE STOPS SUDDENLY IN FRONT OF ME. IT ALSO STALLS WHILE APPLYING THE BRAKE TO STOP AT A LIGHT ON A HILL. THIS FAULT HAS PLACED ME IN SEVERAL HAZARDOUS SITUATIONS, INCLUDING STALLING ON RAILROAD TRACKS, AND IN BUSY INTERSECTIONS. WHEN I FIRST COMPLAINED ABOUT IT TWO YEARS AGO, SUBARU TOLD ME THAT IT WAS AN OXYGEN/FUEL MIXTURE ISSUE AND WANTED TO CHARGE ME $1200 TO FIX IT. BUT WHEN I SEARCHED ON LINE, OTHER SUBARU OWNERS WERE COMPLAINING OF THE SAME ISSUE AND THE OXYGEN/FUEL FIX DIDN'T WORK FOR THEM AFTER SPENDING ALL THE MONEY TO FIX IT. AFTER LIVING WITH THIS FAULT FOR NEARLY TWO YEARS, I WENT TO ANOTHER REPAIR SHOP WHO TOLD ME ABOUT THIS TSB: DATE: 01/06/14 REVISED: 05/07/14 APPLICABILITY: 2010-12 MY LEGACY AND OUTBACK MODELS EQUIPPED WITH CVT TRANSMISSION SUBJECT: DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER INTRODUCTION THIS BULLETIN ANNOUNCES THE AVAILABILITY OF A COUNTERMEASURE TORQUE CONVERTER ASSEMBLY TO ADDRESS A CUSTOMER CONCERN OF VERY LOW ENGINE RPM WHEN COMING TO A STOP. THE CONDITION IS SIMILAR TO COMING TO A STOP IN A MANUAL TRANSMISSION EQUIPPED VEHICLE WITHOUT DEPRESSING THE CLUTCH PEDAL. THRUST WASHER WEAR INSIDE THE TORQUE CONVERTER CAN CAUSE RESTRICTION OF THE OIL PASSAGE USED TO BLEED OFF LOCK-UP CLUTCH APPLICATION PRESSURE. THE RESULT IS EITHER A DELAYED (MOMENTARY LOW ENGINE RPM) OR NO LOCK-UP PRESSURE RELEASE. THE THRUST WASHER HAS BEEN CHANGED FROM A SOLID BUSHING-TYPE TO A NEEDLE BEARING TYPE. SUBARU WANTS $1500 FOR THIS TORQUE CONVERTER ASSEMBLY TO BE REPLACED. IF YOU SEARCH ON LINE, YOU'LL DISCOVER THAT THIS IS A COMMON ISSUE. THIS NEEDS TO BE UPGRADED TO A VEHICLE RECALL, NOT JUST A TSB. THIS IS A FAULT IN SUBARU'S CVT TRANSMISSION DESIGN THAT IS A DANGER TO EVERYONE DRIVING ONE. PLEASE HELP US IN ENFORCING THIS RECALL. THANK YOU.

03/22/2017
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 03/21/2017
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE REVERSING THE VEHICLE, THE BRAKES FAILED. THE CONTACT ATTEMPTED TO SHIFT AND TURN OFF THE VEHICLE; HOWEVER, IT WOULD NOT POWER DOWN. THE FAILURE OCCURRED WITHOUT WARNING. AS A RESULT OF THE BRAKE FAILURE, THE REAR OF THE VEHICLE STRUCK A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. AFTER RESTARTING THE VEHICLE, IT WAS FULLY FUNCTIONAL. THE CONTACT STATED THAT THE FAILURE OCCURRED ONCE PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT PROVIDED.

03/22/2017
Components: POWER TRAIN
Incident Date: 02/09/2017
Crash: No
Fire: No
Summary

I HAVE EXPERIENCED A DRIVER SAFETY CONCERN THAT CAN EASILY CAUSE A COLLISION TO OCCUR. WHEN COMING TO A STOP THE AUTOMATIC TRANSMISSION DOES NOT GO TO NEUTRAL AND THE ENGINE HALTS. I HAVE TO RESTART THE CAR. THIS IS DANGEROUS AS IT MAY CAUSE A REAR END COLLISION AND HAS ALMOST DONE SO ON NUMEROUS OCCASIONS. THIS IS RELATED TO BULLETIN NUMBER 16-90-13R THAT HAS ALREADY BEEN OPENED WITH SUBARU ON 01/06/2014. THE REMEDY IS TO REPLACE TORQUE CONVERTER THRUST WASHER FROM A SOLID BUSHING-TYPE TO A NEEDLE BEARING TYPE. I STRONGLY BELIEVE THIS SHOULD BE A RECALL ISSUE AND NOT BE PASSED ONTO TO THE CUSTOMER. THIS CAN EASILY ESCALATE TO A CLASS ACTION LAW SUIT IF A SERIOUS COLLISION WERE TO HAPPEN. HERE IS THE COMPLAINT PRESENTED TO SUBARU BULLETIN NUMBER 16-90-13R; DATE: 01/06/14 REVISED: 05/07/14 APPLICABILITY: 2010-12 MY LEGACY AND OUTBACK MODELS EQUIPPED WITH CVT TRANSMISSION SUBJECT: DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER INTRODUCTION THIS BULLETIN ANNOUNCES THE AVAILABILITY OF A COUNTERMEASURE TORQUE CONVERTER ASSEMBLY TO ADDRESS A CUSTOMER CONCERN OF VERY LOW ENGINE RPM WHEN COMING TO A STOP. THE CONDITION IS SIMILAR TO COMING TO A STOP IN A MANUAL TRANSMISSION EQUIPPED VEHICLE WITHOUT DEPRESSING THE CLUTCH PEDAL. THRUST WASHER WEAR INSIDE THE TORQUE CONVERTER CAN CAUSE RESTRICTION OF THE OIL PASSAGE USED TO BLEED OFF LOCK-UP CLUTCH APPLICATION PRESSURE. THE RESULT IS EITHER A DELAYED (MOMENTARY LOW ENGINE RPM) OR NO LOCK-UP PRESSURE RELEASE. THE THRUST WASHER HAS BEEN CHANGED FROM A SOLID BUSHING-TYPE TO A NEEDLE BEARING TYPE.

03/22/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

WHEN COMING TO A STOP, THE CAR STALLS SHUDDERS AND QUITS, THIS HAPPENS MORE OFTEN WHEN BRAKING HARDER THAN STANDARD. THE CAR CAN BE WARM OR COLD IT CAN BE REPLICATED ON COMMAND MOST OFTEN GOING UPHILL BUT WILL ALSO DO SAME ON LEVEL GROUND. DEALER REFERENCED POSSIBLY BAFFLE IN GAS TANK HAS DETACHED ALLOWING GAS TO SLOSH AWAY FROM PICK UP AREA IN TANK. SUGGESTED 200.00 TO DROP TANK INVESTIGATE AND 4-500 TO REPLACE TANK. ALSO REPORTED IN COMPLAINT 10966670 UNDER DRIVE TRAIN. TRIED LIQUID HEET FUEL ADDITIVE TO REMOVE POSSIBILITY OF WATER POOLING IN TANK. THE STALL HAPPENS MOST ON CITY STREET WITH DAUGHTER OR WIFE DRIVING.

03/22/2017
Components: POWER TRAIN
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFCXB3******
Summary

OUR 2011 OUTBACK WOULD STUTTER AT A STOP, SUBARU SAID THIS WAS THE WAY IT WAS DESIGNED TO CONSERVE FUEL. THE VEHICLE NOW STALLS, ALWAYS STARTS BACK UP BUT THIS IS NOT COMFORTING ESPECIALLY WHEN MY WIFE IS DRIVING BY HERSELF. THIS BEGAN SOMETIME IN JANUARY 2017 SUBARU TECH SAID NEED TO REPLACE THE ENTIRE TRANSMISSION AT A COST OF $11,000. THAT'S CRAZY. WAS REFERRED BY A FRIEND TO A TRANSMISSION SHOP IN BAYTOWN, SAYS IT IS THE TORQUE CONVERTER AND CAN EITHER BE REBUILT OR REPLACED. I TOOK IT IN YESTERDAY AND HOPEFULLY WILL PICK IT UP FRIDAY. I HAVE MADE SEVERAL TRIPS TO THE SUBARU DEALER AND CALLED THE HEADQUARTERS. I AM NOT PLEASED WITH MY FIRST SUBARU. SHOULD HAVE STAYED WITH A TOYOTA WHICH I HAVE HAD GREAT SUCCESS WITH. OUR FAMILY OF 4 HAD 4 CAMRY'S AND GOT A COMBINED TOTAL OF OVER 1,200,000 MILES ON THEM.

03/20/2017
Components: AIR BAGS
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

TAKADA INFLATORS. I RECEIVED A NOTICE FROM SUBARU OF AMERICA THAT "PARTS ARE NOW AVAILABLE" TO REPLACE MY FAULTY PASSENGER SEAT AIRBAG. PUTNAM SUBARU OF SAN FRANCISCO WILL NOT MAKE AN APPOINTMENT FOR THIS RECALL- THEY SAY I AM #80 ON A WAITING LIST AND THEY ARE ON #11. I TRIED TO MAKE AN APPOINTMENT THE FIRST WEEK IN MAY AND THEY SAID I WOULD HAVE TO WAIT UNTIL THEY CALLED ME. I'VE BEEN WAITING A YEAR. I HAVE RECEIVED A NOTICE FROM SUBARU NOT TO USE THE FRONT PASSENGER SEAT UNTIL THE REPAIR IS COMPLETED (??!!) WHY AM I GETTING A LETTER SAYING "PARTS ARE NOW AVAILABLE" WHEN THEY ARE NOT?

03/10/2017
Components: POWER TRAIN
Incident Date: 01/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC4B3******
Summary

CAR TRANSMISSION SHUDDERS ON DECELERATION; OCCASIONALLY KILLING THE ENGINE ALTOGETHER. FEELS LIKE CLUTCHING MECHANISM WITHIN THE AUTOMATIC TRANSMISSION IS NOT FUNCTIONING PROPERLY. DEALER PRESCRIBED A NEW TRANSMISSION. SUBSEQUENTLY I RESEARCHED MULTIPLE INSTANCES OF SIMILAR SITUATION/SYMPTOMS IN SAME MODEL YEAR, BUT MY VIN WAS EXCLUDED FROM THE NHTSA SAFETY RECALL TSB NO. 16-101-16. THIS SITUATION IS TOO COINCIDENTAL; THE RECALL NEEDS TO BE EXPANDED.

03/10/2017
Components: EXTERIOR LIGHTING
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC7B3******
Summary

LOW BEAM HEADLAMPS BURN OUT VERY QUICKLY - WITHIN 3-6 MONTHS, REPEATEDLY. ALSO, THE LOW BEAM HEADLIGHTS ONLY COME ON AFTER DARK. AS DAY-TIME RUNNING LIGHTS THEY FAIL TO COME ON. THIS OCCURS AT ALL TIMES REGARDLESS OF SPEED, TEMP, OR DRIVING CONDITIONS.

03/09/2017
Components: POWER TRAIN
Incident Date: 03/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

CAR STALLS AT HARD STOPS AND SHUDDERS ON HIGHWAY AT SPEEDS 45-55

03/09/2017
Components: AIR BAGS
Incident Date: 03/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC6B3******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/19/17*LJ

03/03/2017
Components: POWER TRAIN,ENGINE
Incident Date: 03/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC0B3******
Summary

2011 SUBARU OUTBACK WORN TORQUE CONVERTER THRUST WASHER TECH SERVICES BULLETIN #16-90-13R. ENGINE SHUDDERS AND STALLS ON QUICK STOPS LIKE AT STOP LIGHT OR AT STOP AT TOP OF AN INCLINE LIKE EXITING A PARKING GARAGE. ISSUE WAS DIAGNOSED AT MY AUTHORIZED SUBARU SERVICES DEPT YESTERDAY THAT IT WAS TORQUE CONVERTER AND I'D BE RESPONSIBLE FOR REPAIR COST. SERVICE TECH AND SERVICE DEPT MANAGER CONFIRMED THAT THEY DID AGREE WITH MY INPUT WHEN PRESENTING THE CAR. I WAS THE ONE WHO DIAGNOSED THE PROBLEM -- WHICH THEY CONFIRMED. BULLETIN STATES THE AVAILABILITY OF A COUNTERMEASURE TORQUE CONVERTER ASSEMBLY THRUST WASHER CHANGED FROM SOLID BRUSHING TYPE TO NEEDLE BEARING TYPE. I HAVE READ EXTENSIVE COMPLAINTS FROM OTHER OWNERS EXPERIENCING THIS PROBLEM. THIS IS A VERY SERIOUS ISSUE THAT IF NOT RESOLVED CAN RESULT IN INJURY OR DEATH. I WAS ALMOST IN AN ACCIDENT BECAUSE OF THIS DEFECT LAST WEEK. SUBARU ACKNOWLEDGES THE DEFECT...BUT HAS DONE NOTHING ABOUT IT. THIS NEEDS TO BE A SAFETY RECALL BEFORE SOMEONE GETS KILLED!!! IN SOME CASES THIS DEFECT HAS CAUSED A FIRE IN THE ENGINE. CONSUMERS HAVE DOCUMENTED THIS SERIOUS DEFECT ON NHTSA, CAR TALK, CARS.COM. SUBARU NEEDS TO RECALL THESE VEHICLES!!!!

03/03/2017
Components: AIR BAGS
Incident Date: 03/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B3******
Summary

I RECEIVED NOTIFICATION FROM SUBARU TODAY THAT PARTS ARE NOW AVAILABLE TO REMEDY THIS AIR BAG DEFECT. WHEN I CALLED MY DEALER, I WAS TOLD THAT SUBARU WILL ONLY SHIP A FEW PARTS AT A TIME. THERE ARE 18 ON THEIR WAITING LIST FOR THESE PARTS. SOME HAVE BEEN WAITING 6 MONTHS. WHY DOESN'T SUBARU SHIP THE PARTS NEEDED TO MAKE NEEDED REPAIRS? THE NOTICE FROM SUBARU SAYS NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT UNTIL THIS REPAIR IS PERFORMED.

03/02/2017
Components: EXTERIOR LIGHTING
Incident Date: 06/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC3B2******
Summary

I HAVE REPLACED MY LOW BEAM HEADLIGHTS ON THIS CAR 3 TIMES SINCE I PURCHASED IT AND BOTH LOW BEAM HEADLIGHTS GO TWO WEEKS AGO. SO NOW IT WILL BE 5 TIMES. I HAVE HAD THE CAR TWO YEARS. WHY AM I REPLACING HEADLIGHTS SO FREQUENTLY. I HAD THIS PROBLEM WITH MY CAR PRIOR TO THIS ONE, HONDA CIVIC 2002. I ALWAY HAD AN EXTRA BULB IN THE GLOVE COMPARTMENT SO I WOULD NOT GET A TICKET IF STOPPED. I REPLACED IT OVER 8 TIMES FROM 2002 TO 2015. I AM WONDERING IF THE MANUFACTURER IS THE SAME. I SHOULD NOT HAVE TO REPLACE HEADLIGHTS SO OFTEN. PLUS, I CANNOT CHANGE MYSELF ON THIS CAR SO I HAVE TO PAY THE DEALER TO REPLACE. I CANNOT AFFORD THIS IN THIS ECONOMY.

02/28/2017
Components: POWER TRAIN
Incident Date: 02/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 484BRCJCXB3******
Summary

MULTIPLE TRANSMISSION SOLENOIDS HAVE FAILED AND THE TRANSMISSION VALVE BODY NEEDS TO BE REPLACED ON THIS VEHICLE WITH A CVT TRANSMISSION WITH 80,000 MILES.

02/27/2017
Components: AIR BAGS
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC5B3******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.UPDATED 05/09/17*LJ UPDATED 10/18/2017*JS

02/09/2017
Components: EXTERIOR LIGHTING
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCJC4B3******
Summary

I HAVE A PROBLEM WITH THE LOW BEAM HEADLIGHTS, SUBARU IS AWARE AND HAS WARRANTED FOR 10 YEARS TO REPLACE THEM. WELL THIS HAPPENS ABOUT EVERY 2 MONTHS AND DIDN'T START TILL I HAD THE CAR FOR 5 YEARS. THE WARRANTY STARTS FROM THE TIME YOU BOUGHT THE CAR WHICH IS 2011, SO I HAVE LOST 5 YEARS. I BOUGHT THIS CAR BRAND NEW OFF THE LOT. SO AFTER ABOUT THE 6TH TIME IN A 8- TO 1 YEAR PERIOD, I ASKED SUBARU, WHY ARE YOU PUTTING A BAND AID ON THIS PROBLEM AND NOT FIXING THE ISSUE. THE SERVICE MANAGER @ SOUTH BLVD SUBARU IN CHARLOTTE NC STATED THAT IT'S A LOT CHEAPER FOR THEM TO CHANGE THE LIGHTS THAN TO FIX THE PROBLEM, THAT IS NOT MY PROBLEM. I BUY CARS AND I DRIVE THEM TILL THE WHEELS FALL OFF, SO IT IS AN INCONVENIENCE FOR ME TO HAVE TO GO THERE ABOUT EVERY 2 MONTHS AND HAVE THIS HEADLIGHT REPLACED. AND MY 6 YEARS ARE ALREADY GONE FOR THE WARRANTY SINCE I DIDN'T START HAVING PROBLEMS TILL NOW. SO IN 2021 I HAVE TO START BUYING THE HEADLIGHTS, WHICH ARE NOT CHEAP OR IF I GO TO SELL THE CAR I HAVE TO TELL THE PERSON, BY THE WAY, THE HEADLIGHTS NEED TO BE REPLACED, THAT LOWERS THE VALUE OF MY CAR. IT IS NOT RIGHT THAT THEY KNOW THERE ARE ISSUES AND WILL NOT FIX IT. THIS SHOULD BE RECALL AND ALL THESE CARS NEED TO BE FIXED AND NOT HANDLED THIS WAY. I WILL NEVER BUY ANOTHER ONE FOR THIS REASON.

02/04/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC4B3******
Summary

WHILE ACCELERATING UPHILL ON A ROAD, MANY OF MY DASH LIGHTS FLASHED, INCLUDING "CHECK ENGINE", "AT OIL TEMP", "BRAKE". MY CAR LOST ITS PEP. MY CRUISE STOPPED WORKING. I COULDN'T USE MY DOWN/UPSHIFTING PADDLES AND I LIVE IN AN ICY/SNOWY CLIMATE WHICH RESULTED IN A SIGNIFICANT DECLINE IN MY CAR WHICH IS NORMALLY HIGHLY-RANKED IN SAFETY SURVEYS. I HAD TO REPLACE MY TORQUE CONVERTER AND MY VALVE BODY FOR >$3,0000. ADDITIONALLY, MY GAS MILEAGE DECREASED BY AT LEAST 6 MPG.

02/03/2017
Components: EXTERIOR LIGHTING
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B1******
Summary

EXTERIOR LIGHTS BURNING OUT FAR TOO FREQUENTLY.

01/30/2017
Components: POWER TRAIN
Incident Date: 01/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC4B3******
Summary

WHEN COMING TO A COMPLETE STOP, VEHICLE WILL RUN ROUGH AND/OR STALL JUST BEFORE COMING TO A COMPLETE STOP. THIS IS WELL DOCUMENTED ON SUBARU WEB FORUMS. SUBARU NEEDS TO CREAT A RECALL. PER SUBARU DEALER DIAGNOSTIC IT IS A BAD TORQUE CONVERTER, PER BULLETIN # 16-90-13R.

01/30/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRRAC2B3******
Summary

MY CAR STALLS OCCASIONALLY WHEN I COME TO A FULL STOP. THIS ISSUE HAS BEEN EVIDENT SINCE ABOUT 80,000 MILES. THE DEALERSHIP REVILED IT WAS DUE TO A FAULTY TORQUE CONVERTER. I FOUND THE INFORMATION BELOW ON LINE AND SEEMS TO RESONATE. VEHICLE STALLS AFTER SUDDEN STOP REQUIRING IT TO BE RESTARTED. I WAS TOLD BY SUBARU SALES THERE IS A TSB # 16-90-13 R (1/6/14 ISSUED). THIS RELATES TO THE TRANSMISSION ( CVT) LOOKING UP AFTER A SUDDEN STOP DUE TO A THRUST WASHER INSIDE THE TORQUE CONVERTER.

01/29/2017
Components: EXTERIOR LIGHTING
Incident Date: 12/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

HEAD LIGHT LOW BEAMS CONTINUE TO BURNOUT, HAVE HAD FOR 3 YEARS. HAVE HAD TO REPLACE 3 LOW BEAM HEADLIGHTS IN PAST YEAR

01/25/2017
Components: POWER TRAIN
Incident Date: 01/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC0B3******
Summary

THE CAR SHUDDERS AND DIES WHILE IN THE PROCESS OF COMING TO A HARD STOP. YOU HAVE TO PUT THE CAR IN NEUTRAL OR PARK TO START IT AGAIN. THIS HAS HAPPENED MULTIPLE TIMES, ONCE IN AN INTERSECTION. VERY DANGEROUS! THERE IS A TSB (16-90-13R) OUT ON THIS PROBLEM (FAILED THRUST WASHER). THIS SHOULD BE A RECALL! SUBARU WANTS OVER $1800 TO REPLACE THE FAILED PART. MY CAR HAS 93,000 MILES ON IT. SEEMS TO BE HAPPENING ON OUTBACKS STARTING AROUND 80,000 MILES. ...UPDATED 04/27/17 *BF

01/25/2017
Components: POWER TRAIN
Incident Date: 01/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

MY COMPLAINT IS THAT THE CAR STALLS WHEN YOU STOP QUICK. IT ACTS LIKE YOU ARE STOPING AND NOT STEPPING ON THE CLUTCH. BUT THE TRANSMISSION IS A CVT. IT STARTED IN DECEMBER 2016. 102K MILES. DEALER IS SAYING I NEED A NEW TORQUE CONVERTER.

01/24/2017
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC2B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, BRAKES, TRACTION CONTROL, CHECK ENGINE, AND CRUISE CONTROL INDICATORS REMAINED ILLUMINATED. THE CONTACT DROVE HOME AND CONTACTED AN INDEPENDENT MECHANIC WHO PERFORMED A FUNCTION TEST OF THE ABS PUMP/MODULE AND WAS ABLE TO CLEAR ALL THE CODES. THE FAILURE RECURRED AFTER ONE YEAR. THE CONTACT CALLED THE INDEPENDENT MECHANIC AND WAS ADVISED TO BRING THE VEHICLE BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 61,986.

01/14/2017
Components: SERVICE BRAKES
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDAC5B2******
Summary

I HAVE 103.5K MILES AND MY MASTER CYLINDER IS GOING OUT. I WAS TOLD THE 2012 OUTBACK HAD ISSUES ALSO. WHILE DRIVING THE BRAKE PEDAL WENT ALMOST TO THE FLOOR.

01/12/2017
Components: POWER TRAIN
Incident Date: 01/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC7B3******
Summary

TORQUE CONVERTER JUDDER. RECOMMENDED TORQUE CONVERTER REPLACEMENT AFTER THE BACK UP DUTY SOLENOID MALFUNCTION. CAR WAS TOWED TO DEALER AFTER THE AT OIL TEMP LIGHT AS FLASHING WHILE DRIVING. DEALER SAID TO NOT DRIVE IT AND HAVE IT TOWED. CODE P2764 WAS RETRIEVED AND SOLENOID WAS REPLACED. AFTER TEST DRIVING DURING THE INSPECTION, TECHNICIAN FELT SHUTTERING AT 40MPH AND RECOMMENDED REPLACING CONSISTENT WITH TSB 16-90-13R. *TR

01/11/2017
Components: POWER TRAIN
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC9B1******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE REVERSE POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. ...UPDATED 03/08/17 *BF *CN

01/08/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 01/08/2017
Crash: No
Fire: No
Summary

MY HEADLIGHTS HAVE GONE OUT 6 TIMES! THE LAST TIME I SWITCHED TO AN LED SYSTEM AND NOW IT HAS BLOWN MY RF HEADLIGHT IN 6 MONTHS! LED IT SUPPOSED TO LAST LONGER! I DEFINITELY HAVE SOME KIND OF ELECTRICAL ISSUE!

01/03/2017
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/18/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRDLCXB2******
Summary

TL* THE CONTACT OWNED A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND SMOKE APPEARED UNDERNEATH THE HOOD. THE CONTACT QUICKLY EXITED THE VEHICLE. WITHIN A COUPLE OF MINUTES, THE VEHICLE BECAME ENGULFED IN FLAMES AND WAS DESTROYED. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

01/02/2017
Components: ENGINE
Incident Date: 12/01/2007
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC7B2******
Summary

AT 72,000 MILES, THE 3.6 LITRE ENGINE HAS BEGUN TO PUSH OIL OUT OF THE ENGINE. MY MECHANIC SAID IT IS A KNOWN FACT THAT THEIR ENGINES DO THIS. I SEE WHERE NEWER MODEL OWNERS WON A CLASS ACTION LAWSUIT AGAINST SUBARU WHO KNEW THEIR ENGINES ARE FAULTY AND PUSH OR BURN OIL. I BELIEVE MORE MODEL YEARS SHOULD BE COVERED IN A COMPLAINT. AT 72,000 MILES, THE ENGINE IS BARELY BROKEN IN. DECEMBER.

12/27/2016
Components: POWER TRAIN
Incident Date: 12/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

CAR IS STALLING WHEN IN MOTION, AND COMING TO A STOP WITHOUT STEADY BRAKE PRESSURE. IT SHUTTERS THEN STALLS. IT HAS HAPPENED AT LEAST 6 TIMES SINCE FALL 2016. "NHTSA ID NUMBER: 10080367- AVAILABILITY OF COUNTERMEASURE TORQUE CONVERTER ASSEMBLY" -DOESN'T SOLVE PROBLEM FOR CONSUMERS. LACK OF RECALL/ACTION ON A 2011 MODEL IS ALARMING! DOES THIS MALFUNCTION NEED TO HARM/KILL VICTIMS BEFORE ACTION IS TAKEN?

12/22/2016
Components: EXTERIOR LIGHTING
Incident Date: 12/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

THE LOW BEAM HEADLIGHTS BURN OUT EVER 8-10 MONTHS. NO MATTER WHAT TYPE OF BULB USED, THE LOW BEAM BULB OVERHEATS AND BURNS ITSELF OUT FASTER THAN ANY OTHER CAR.

12/20/2016
Components: AIR BAGS,VISIBILITY/WIPER
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC4B2******
Summary

TAKATA RECALL HAVE HAD TWO VERBAL DISCUSSIONS ABOUT REPLACEMENT PARTS AND ONE EMAIL INQUIRY, BUT NO REPLY OR RESPONSE FROM MY LOCAL DEALERSHIP SOUTH BLVD SUBARU CHARLOTTE NC AFTER CONVERSATION WITH A SALESMAN I SUSPECT "UNSOLD" VEHICLES ON THEIR LOT ARE RECEIVING REPLACEMENT PARTS BEFORE CUSTOMER VEHICLES. *TR

12/19/2016
Components: EXTERIOR LIGHTING
Incident Date: 12/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC2B3******
Summary

THE HEADLIGHT BULBS ON MY 2011 SUBARU OUTBACK "BURNOUT" EVERY 4-5 MONTHS. I ADDRESSED THE ISSUE WITH THE ORIGINAL DEALER WHERE THE VEHICLE WAS PURCHASED, TO NO SATISFACTORY END. THEY BASICALLY SAID THERE WAS NOTHING THEY COULD DO OTHER THAN REPLACE THE BULBS. SINCE THE FIRST INSTANCE I HAVE PERSONALLY REPLACED THE BULBS A MINIMUM OF A DOZEN TIMES. THE LATEST BURNOUT OCCURRED THIS WEEKEND WHILE DRIVING IN A SNOWSTORM.THE ORIGINAL DEALER IS NO LONGER IN BUSINESS SO I TOOK IT TO A DIFFERENT DEALER. THEY EXPLAINED THAT THERE IS NOW A "WARRANTY EXTENSION" IN PLACE TO REPLACE THE BULBS FOR A TEN YEAR PERIOD FROM THE DATE OF PURCHASE. WHEN I QUESTIONED WHAT THEY WERE GOING TO DO TO CORRECT THE OBVIOUS ELECTRICAL PROBLEM, THE SERVICE WRITER STATED "THERE IS NOTHING THAT CAN BE DONE OTHER THAN REPLACING THE BULB". A SUBSEQUENT CALL TO SUBARU OF AMERICA PRODUCED NOTHING MORE THAN A "SIR, WE HAVE EXTENDED THE WARRANTY FOR UP TO TEN YEARS TO REPLACE THE BULBS" WHEN I REPEATEDLY QUESTIONED WHAT WAS BEING DONE TO FIX THE PROBLEM. I SEARCHED THE INTERNET AND DISCOVERED THIS IS A KNOWN ISSUE THAT SUBARU IS DOING ABSOLUTELY NOTHING TO RECTIFY. THEY ARE BAND AIDING THE PROBLEM WITH THE "EXTENDED WARRANTY". THIS IS A MAJOR SAFETY ISSUE WHEN HEADLIGHT BULBS JUST "BURNOUT", ALMOST ALWAYS AT THE WORST POSSIBLE TIME. IS IT GOING TO TAKE MY VEHICLE BURNING TO THE GROUND DUE TO AN ELECTRICAL SHORT, VOLTAGE SURGE OR WHATEVER ELSE IS CAUSING THE BURNOUTS, OR WORSE YET A SUBARU OWNER BEING INVOLVED IN AN ACCIDENT, BEFORE SUBARU INITIATES A RECALL TO FIX THE ISSUE THEY ARE WELL AWARE OF. *TR

12/18/2016
Components: POWER TRAIN
Incident Date: 11/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCBC7B3******
Summary

VEHICLE STALLS AFTER SUDDEN STOP REQUIRING IT TO BE RESTARTED . I WAS TOLD BY SUBARU SALES THERE IS A TSB # 16-90-13 R (1/6/14 ISSUED). THIS RELATES TO THE TRANSMISSION ( CVT) LOOKING UP AFTER A SUDDEN STOP DUE TO A THRUST WASHER INSIDE THE TORQUE CONVERTER. THIS IS A DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY WITH A FULL RECALL.

12/16/2016
Components: POWER TRAIN
Incident Date: 12/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

TORQUE CONVERTER ASSEMBLY. CAR IS STALLING WHEN COMING TO A STOP AT A STOP SIGN, OR AT STOP LIGHT OR EVEN WHEN GOING TO A STOP THROUGH A WORK ZONE. IT SHUTTERS THEN STALLS. FEELS LIKE A MANUAL TRANSMISSION WHEN A CLUTCH IS NOT FULLY PRESSED. IT HAS HAPPENED 5 TIMES SINCE THE END OF NOVEMBER 2016

12/16/2016
Components: POWER TRAIN
Incident Date: 11/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE DEALER DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

12/16/2016
Components: POWER TRAIN,ENGINE
Incident Date: 12/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

I OWN A 2011 SUBARU OUTBACK WITH 93,000 MILES. THE CAR STALLED OUT AT RED LIGHTS IN THE CITY. ALSO, IT STALLED WHEN I WAS ON A HILL AND CAME TO A STOP. I WAS FORTUNATE TO RESTART ENGINE AND GET OUT OF THE WAY OF TRAFFIC. I TOOK IT TO THE DEALER AND THEY SAID I NEEDED A TORQUE CONVERTER COSTING $1,200. AFTER READING THE MANY COMPLAINTS FROM OTHER OWNERS IT IS A DANGEROUS SITUATION. WHY HASN'T SUBARU RECALLED THE TORQUE CONVERTERS?

12/15/2016
Components: ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY/WIPER
Incident Date: 12/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC4B3******
Summary

THE VEHICLE WILL STALL OUT WHEN THE BRAKES ARE PRESSED ABRUPTLY AND THE SPEED SUDDENLY DECREASES. THIS IS EXTREMELY UNSAFE. ESPECIALLY FOR MY PREGNANT WIFE TO BE DRIVING. WE BOUGHT A SUBARU BECAUSE WE THOUGHT THEY WERE BUILT RIGHT AND SAFE. WE WERE WRONG. *TR

12/15/2016
Components: POWER TRAIN
Incident Date: 12/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

VEHICLE STALLED WHEN APPROACHING A STOP. THIS HAPPENED TWICE. THIS IS AN AUTOMATIC AND SHOULD NOT BE HAPPENING. I HAD TO PUT THE CAR IN TO NEUTRAL/PARK AND RESTART IT AT AN INTERSECTION WHERE THERE'S A FIREHOUSE. I'VE BEEN TOLD THE TORQUE CONVERTER NEEDS TO BE REPLACED AND THERE IS ALREADY A TSB ON THE BAD DESIGN OF THIS PART AND THAT IT NEEDS TO BE REPLACED. AT THIS POINT, I BELIEVE IT SHOULD BE RECALLED AS IT'S HAPPENING MORE OFTEN THAN NOT TO THIS PARTICULAR TRANSMISSION. THIS IS VERY DANGEROUS.

12/14/2016
Components: EXTERIOR LIGHTING
Incident Date: 12/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC4B3******
Summary

REPEATED PREMATURE FAILURE OF HEADLIGHTS, MARKER LIGHTS, BRAKE LIGHTS. I'M AWARE OF THE RECALL REPLACING THE HEADLIGHTS BUT THAT IS NOT FIXING THE PROBLEM.

12/14/2016
Components: AIR BAGS
Incident Date: 06/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

TAKATA AIR BAG RECALL WE WERE NOTIFIED OF A RECALL FOR OUR CAR ABOUT 6 MONTHS AGO. THE DEALERSHIP INFORMED US OF THE LACK OF AVAILABLE PARTS. WE WERE INSTRUCTED NOT TO USE THE PASSENGER SEAT, ESSENTIALLY RENDERING OUR VEHICLE UNUSABLE FOR 4 TO 5 PASSENGERS FOR THE PAST 6 MONTHS, NOR COULD THE VEHICLE BE SOLD IF WE HAD DESIRED. TAKATA COMPANY IS UNABLE TO COMPLY WITH THE CORRECTION IN A REASONABLE PERIOD OF TIME. NO TEMPORARY SOLUTION HAS BEEN OFFERED. TAKATA IS RESPONSIBLE TO SUPPLY THE VICTIMS WITH COSTS FOR RENTALS. BUY BACK THE VEHICLE OR SETTLE ON A REASONABLE FIGURE FOR THE INCONVENIENCE. THEY ARE A FOR PROFIT COMPANY AND ARE AT RISK FOR THE COST OF DOING BUSINESS.

12/14/2016
Components: ENGINE
Incident Date: 11/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

STALLING WHEN COMES TO A STOP. TORQUE CONVERTER IS BAD

12/12/2016
Components: POWER TRAIN
Incident Date: 12/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC4B3******
Summary

ENGINE RANDOMLY STALLS WHEN COMING TO A COMPLETE STOP. WE ARE ALWAYS CONCERNED ABOUT THE SAFETY OF OUR CHILDREN WHEN THIS HAPPENS IN HIGH TRAFFIC AREAS/TIMES. OUR SUBARU SERVICE ADVISOR HAS ACKNOWLEDGED THAT IT IS DUE TO A POOR DESIGN ISSUE "TSB 16-90-13R" WHICH REQUIRES THE REPLACEMENT OF THE TORQUE CONVERTER.

12/02/2016
Components: AIR BAGS,VISIBILITY/WIPER
Incident Date: 12/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC1B3******
Summary

TAKATA RECALL I AM CONCERNED ABOUT THE AIRBAG RECALL. OUR SUBARU OUTBACK IS OUR ONLY VEHICLE, AND IT IS OUR FAMILY VEHICLE. MY PREGNANT WIFE IS DUE WITH OUR SECOND CHILD AND HAS BEEN SITTING IN THE BACK SEAT. HOWEVER, THAT CHILD COULD COME ANY TIME. SHE IS A HIGH RISK PREGNANCY WITH A HISTORY OF PREMATURE BIRTH. AT 33 WEEKS, THIS IS THE FARTHEST SHE'S EVER COME ALONG IN A PREGNANCY. IF THIS BABY COMES, THEN IT MEANS SOMEONE IN OUR FAMILY WILL NOT BE ABLE TO SIT IN OUR CAR IF WE ALL GO OUT TOGETHER. THE AIRBAG RECALL FIX IS URGENT FOR US. WE CAN'T REALLY WAIT MUCH LONGER, UNLESS SUBARU WANTS TO RENT A LARGER VEHICLE FOR US UNTIL THE REPAIR CAN BE MADE. IS THERE ANYTHING THAT CAN BE DONE SO WE CAN HAVE OUR SUBARU BACK TO IT'S ORIGINAL INTENT AS A FAMILY VEHICLE ASAP?

12/02/2016
Components: AIR BAGS,VISIBILITY/WIPER
Incident Date: 07/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V694000 (VISIBILITY) AND 16V358000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/14/2016
Components: AIR BAGS
Incident Date: 08/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC3B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/14/2016
Components: VISIBILITY/WIPER
Incident Date: 11/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC0B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V694000 (VISIBILITY); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT.

11/11/2016
Components: POWER TRAIN,ENGINE
Incident Date: 07/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC4B3******
Summary

BEGAN NOTICING VEHICLE SHUDDERING AND QUITTING OR ALMOST QUITTING WHEN COMING TO A STOP. HAS CONTINUED TO DO THIS FOR MONTHS NOW AND SEEMS TO BE GETTING WORSE. TOOK IT TO DEALER AND IT WAS DIAGNOSED AT TORQUE CONVERTER STICKING AFTER SEVERAL TESTS. REFERENCED TO SUBARU TSB NO. 16-101-16. DANGEROUS DESIGN FLAW AS IT CAN LEAVE YOU WITHOUT POWER AFTER COMING TO AN ABRUPT STOP SUCH AS BRAKING TO AVOID HITTING A STOPPED VEHICLE LEAVING YOU UNABLE TO MOVE AWAY FROM OTHER CARS WITHOUT RESTARTING VEHICLE. MY VEHICLE IS IN EXCELLENT CONDITION ASIDE FROM THIS ISSUE BUT IS OUT OF POWERTRAIN WARRANTY AND THE COST TO REPAIR ARE PROHIBITIVE. REQUEST TO ISSUE RECALL FOR SAFETY ISSUES PRIMARILY AND TO NOT ULTIMATELY CAUSE DAMAGE TO TRANSMISSION IN THE LONG TERM.

11/09/2016
Components: POWER TRAIN
Incident Date: 07/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC5B3******
Summary

STALLS WHEN STOPPING OR IDLING. STOPS IN INTERSECTIONS AND COMING TO STOPS.

11/08/2016
Components: AIR BAGS
Incident Date: 11/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/04/17*LJ UPDATED 01/17/17.*JB

11/07/2016
Components: POWER TRAIN
Incident Date: 11/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

SUBARU HAS A KNOWN TECHNICAL SERVICE BULLETIN 16-90-13R THAT IDENTIFIES AN ISSUE THE THE TORQUE CONVERTER THAT IS CAUSING SUBARU VEHICLES TO STALL WHEN BREAKING. THIS IS A SAFETY ISSUE THAT MUST BE FIXED IN ORDER TO AVOID ACCIDENTS WHILE DRIVING. DESPITE BEING A KNOWN SAFETY ISSUE, SUBARU HAS NOT ISSUED A RECALL. RATHER SUBARU OWNERS ARE LEFT TO PAY THE $1500 COST OF CORRECTING THE TORQUE CONVERTER ISSUE. MY 2011 SUBARU OUTBACK IS STALLING OUT WHEN BRAKING AT INTERSECTIONS AND PAR.

11/06/2016
Components: POWER TRAIN
Incident Date: 07/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

ENGINE STALLED AT LOW RPMS. SIMILAR TO MANUAL TRANSMISSION WITHOUT ENGAGING CLUTCH. OCCURRED WHEN APPROACHING STOP AT INTERSECTIONS OR SLOWING FOR HEAVY TRAFFIC.

11/05/2016
Components: EXTERIOR LIGHTING
Incident Date: 11/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC7B3******
Summary

LOW BEAMS JUST BURNT OUT USING AUTO SETTING, THIS HAPPENED WHILE THE CAR WAS PARKED OVERNIGHT!!

10/31/2016
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 10/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

ONGOING FAILURE OF BOTH PASSENGER AND DRIVER SIDE HEADLAMPS. SAME COMPLAINT THAT OTHERS HAVE DOCUMENTED THAT THIS IS AN ONGOING ISSUE AND THE HEADLAMPS ARE DIFFICULT TO REPLACE. SERIOUS SAFETY HAZARD AND CAN ALSO LEAD TO TRAFFIC VIOLATIONS. SUBARU NEEDS TO PROVIDE A FIX, NOT JUST A ONE-TIME REIMBURSEMENT OF REPLACEMENT HEADLAMPS.

10/27/2016
Components: POWER TRAIN
Incident Date: 03/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

VEHICLE UNEXPECTEDLY STALLS WHEN COMING TO RAPID STOP SUCH AS AT A TRAFFIC LIGHT RESULTING IN A HAZARDOUS SITUATION.

10/27/2016
Components: AIR BAGS
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

10/27/2016
Components: EXTERIOR LIGHTING
Incident Date: 06/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

I HAVE REPLACED BOTH LEFT & RIGHT SIDE HEADLIGHT LOW BEAM BULBS AT LEAST 6-7 TIMES SINCE THE CAR WAS NEW. ONE OCCASION THEY WERE BOTH OUT AND MY WIFE DROVE HOME WITH ONLY THE PARKING LIGHTS ON (SHE SAID "IT SURE IS DARK ON ROUTE 9A"). I'M NOT SURE I SAVED ALL THE RECEIPTS, BUT I BET AUTOZONE HAS RECORDS WITHMY REWARDS ACCOUNT.

10/27/2016
Components: POWER TRAIN
Incident Date: 10/10/2016
Crash: No
Fire: No
Summary

MY 2011 OUTBACK HAS RECENTLY STARTED STALLING OUT AT STOP SIGNS. IT WILL STALL 5 TIMES IN 2 MILES. IT STARTS RIGHT BACK UP BUT WILL STALL AGAIN AT THE NEXT LIGHT OR STOP SIGN (LOCAL STREETS). APPARENTLY SUBARU HAS A SERVICE BULLETIN 16-90-13R THAT INDICATES THIS PROBLEM IS A POOR DESIGN OF THE TORQUE CONVERTER. I'VE READ MANY SIMILAR ACCOUNTS ON LINE. SUBARU SHOULD ISSUE A RECALL. IT'S AN EXPENSE REPAIR AND A SAFETY HAZARD.

10/18/2016
Components: AIR BAGS
Incident Date: 06/14/2016
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.

10/17/2016
Components: EXTERIOR LIGHTING,AIR BAGS,VISIBILITY/WIPER
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC1B3******
Summary

"AIRBAG RECALL" THIS RECALL WAS IN JUNE AND SUBARU IT NOT TAKING ANY APPOINTMENTS TO FIX THE PROBLEM.

10/13/2016
Components: EXTERIOR LIGHTING
Incident Date: 08/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

MULTIPLE HEAD LIGHT FAILURES ROTATES BETWEEN DRIVERS SIDE AND PASSENGER SIDE AT LEAST ONE LIGHT GOES OUT VERY THREE MONTHS.

10/13/2016
Components: EXTERIOR LIGHTING
Incident Date: 10/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

MULTIPLE HEADLIGHT FAILURE SINCE CAR WAS NEW. ATLEAST ONE HEADLIGHT GOES OUT EVERY THREE MONTHS.

10/12/2016
Components: ENGINE
Incident Date: 03/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING OR WHEN COMING TO A SUDDEN STOP, THE VEHICLE WOULD STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE ISSUE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 118,000.

10/11/2016
Components: AIR BAGS
Incident Date: 07/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

10/11/2016
Components: AIR BAGS
Incident Date: 10/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

TAKATA RECALL - HAVE BEEN WAITING FOR OVER 3 MONTHS FOR THE LOCAL DEALER TO ACQUIRE PARTS AND FIX THE PROBLEM. AS OF THIS MORNING, THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE THE PARTS AVAILABLE TO FIX OUR VEHICLE.

09/23/2016
Components: AIR BAGS
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC1B3******
Summary

TAKATA RECALL: INFORMED THAT NO ONE CAN SIT IN THE PASSENGER SEAT UNTIL PARTS ARE REPLACED AND THAT THERE ARE NO PARTS AVAILABLE. OUR NORMAL USAGE OF THE VEHICLE REQUIRES LOADING IN THE BACK AND A DRIVER AND PASSENGER IN THE FRONT. LOCAL SUBARU DEALERS HAVE BEEN UNABLE TO FIND US A LOANER VEHICLE FOR USE UNTIL OUR VEHICLE IS FIXED. THIS IS UNACCEPTABLE.

09/21/2016
Components: AIR BAGS
Incident Date: 06/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC9B2******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/03/2016
Components: POWER TRAIN,SERVICE BRAKES
Incident Date: 07/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

WHILE DRIVING, IF YOU HAVE TO STOP QUICKLY AND STEP ON THE BRAKES HARD THE CAR ENGINE STALLS. THIS PUTS THE CAR IN JEOPARDY OF BEING HIT FROM BEHIND AND INJURY TO THE PASSENGERS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST COUPLE OF MONTHS AT VARIOUS SPEEDS - BOTH LOW SPEED AND HIGHWAY SPEED.

09/01/2016
Components: SERVICE BRAKES
Incident Date: 07/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC2B3******
Summary

TWICE IN JULY THE ELECTRONIC PARKING BRAKE WOULD NOT RELEASE. THE CAR WAS STOPPED AT THE TIME. AFTER ABOUT 15 MINUTES THE PARKING BRAKE WOULD RELEASE. AFTER THE SECOND OCCURRENCE THE DASH WARNING LIGHT FOR BRAKES FLASHED FOR ABOUT 50 MILES. MY LOCAL DEALER DIAGNOSED IT AS A FAILED ELECTRONIC PARKING CONTROL MODULE. THIS SEEMS TO BE A PROBLEMATIC DESIGN IF THIS WERE TO ENGAGE WHILE THE CAR WAS IN MOTION.

08/29/2016
Components: AIR BAGS
Incident Date: 08/29/2016
Crash: No
Fire: No
Summary

SAID I COULD NOT HAVE ANYONE RIDE IN PASSENGER SEAT TILL FIXED. THIS IS UNACCEPTABLE AND HAD BEEN OVER A MONTH WITH NO WORD ABOUT WHEN PARTS ARE READY. WE HAVE TO USE PASSENGER SEAT. SUBARU NEEDS TO PROVIDE A RENTAL OR OTHER TRANSPORTATION. ASAP.

08/29/2016
Components: EXTERIOR LIGHTING
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRKC8B34******
Summary

RIGHT BACK BRAKE LIGHT BLEW OUT. CAR HAS BEEN HAVING ALOT OF VARIOUS LIGHTING PROBLEMS SINCE PURCHASED IN 2011. NOT SURE WHEN IT BLEW OUT, SOMEONE IN A PARKING LOT TOLD ME IT WAS OUT.

08/29/2016
Components: AIR BAGS
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC6B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/27/2016
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 08/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRELC1B2******
Summary

FREQUENT REPLACEMENT OF LOW BEAM BULBS. NOT EASY TO REPLACE AND SUBARU SERVICE BEST EQUIPPED TO DO PROCEDURE. LABOR COSTS AT VARIOUS DEALERS FOR THIS SERVICE WIDELY VARY AND CAN INCREASE WITHOUT REASON. SUBARU OF AMERICA RECENTLY SENT OUT LETTER SAYING WARRANTY ON BULBS HAS BEEN EXTENDED (NOT THAT THERE IS ISSUE WITH ELECTRICAL SYSTEM). SOA WILL REPLACE OR REFUND, HOWEVER, THIS DOES NOT SOLVE THE ISSUE OF CONTINUED (PERCEIVED) DEFICIENCY IN THE LIGHTING SYSTEM OVERALL AND REFUND REQUIREMENTS ARE VERY STRINGENT PER THE LETTER THEY SENT. I CONSIDER THIS ISSUE AS A SAFETY DEFECT. WE HAVE BOTH AN OUTBACK AND LEGACY THAT ARE BOTH AFFECTED BY THIS. HAVE OWNED LEGACY SINCE NEW AND REPLACED BOTH BULBS FOUR TIMES SINCE TAKING OWNERSHIP. HAVE TRIED OTHER BRAND BULBS TO NO BETTER RESULT (HENCE MY BELIEF IT IS ELECTRICAL SYSTEM). PER ONE OF THE SERVICE ADVISORS I'VE SPOKEN TO IN THE PAST, THE SYSTEM IS DESIGNED SUCH THAT WHEN ONE BULB BURNS OUT, MORE CURRENT FLOWS TO THE ONE BULB STILL WORKING AND WILL BURN IT OUT PREMATURELY (FURTHERING MY BELIEF THAT IT IS A SAFETY ISSUE). THEY SAID THIS IN RECOMMENDING REPLACEMENT OF BOTH BULBS AT ONCE. WOULD LIKE TO SEE RECALL OR GREATER EFFORT ON SOA'S PART.

08/12/2016
Components: AIR BAGS
Incident Date: 08/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC0B3******
Summary

TAKATA RECALL. SUBARU AND TAKATA AIRBAG PROBLEMS. MY OUTBACK HAS A RECALL AND I CALLED SUBARU CORPORATE ABOUT A WEEK AGO. I TALKED TO SOMEONE BECAUSE MY WIFE IS PREGNANT AND DRIVES OUR 4 YEAR OLD GIRL IN THE CAR. MY WIFE DOESN'T FEEL SAFE DRIVING THE CAR (THE DETAILS OF THE RECALL ARE OUTLINED BELOW). IT MAY BE UP TO 3 MONTHS UNTIL THEY GET THE PART TO FIX IT. I WAS TOLD BY SUBARU CORPORATE TO GO TO THE LOCAL SUBARU DEALERSHIP AND THEY COULD GET US A CAR FROM THEIR FLEET OR A RENTAL FROM ENTERPRISE. WHEN I WENT TO THE DEALERSHIP I WAS PUT ON A WAITING LIST. I CALLED BACK TO CORPORATE - THEY CALLED THE DEALERSHIP AND THEN I WAS TOLD THAT THE DEALERSHIP DOESN'T USE ENTERPRISE AND ONLY HAS THEIR OWN FLEET. I ASKED IF WE COULD GET A RENTAL CAR AND GET REIMBURSED AND THEY SAID NO. NO RESOLUTION YET.

07/26/2016
Components: SUSPENSION
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC0B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVIGN AT LOW SPEEDS, A DIVOT WAS ENCOUNTERED AND CONTROL OF THE VEHICLE WAS LOST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN AGAIN TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STRUTS AND SUPPORT BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT UPON INDIVIDUAL INSPECTION THEY FOUND THE STRUT AND SUPPORT BEARING WAS NOT THE CORRECT SIZE FOR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN WAS NOT PROVIDED. UPDATED 11/01/16*LJ *CN

07/21/2016
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 07/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

I HAVE REPLACED THE PASSENGER SIDE LOW BEAM LIGHTS MULTIPLE TIMES ALSO WHEN I STARTED THE CAR THE BRAKE LIGHT, TRACTION CONTROL LIGHT, AND MULTIPLE OTHER LIGHTS STARTED BLINKING WHILE DRIVING. THIS SCARED ME VERY MUCH. THE OWNERS MANUAL SEEMED TO IMPLY BRAKE FAILURE AND TO STOP IMMEDIATELY, WHICH I DID. CALLED AAA AND THEY TOWED MY CAR TO THOROUGHBRED TRANSMISSION IN LAUREL. THEY CHECKED THE CODES AND NOTHING MADE SENSE TO THEM. THE CALLED SUBARU AND DESCRIBED THE PROBLEM ANS SUBARU SAID IT WAS A SOFTWARE PROBLEM AND IT NEEDED TO UP UPGRADED. SINCE I HAD AN EXTENDED WARRANTY WITH SUBARU I TOOK THE CAR TO THEM. I ALSO TOOK THE SUBARU WVU31 BULLETIN WITH ME. SUBARU SAID THEY DID NOT SEE THE CODES AND EVEN THOUGH I TOOK THE THOROUGHBRED DOCUMENTATION WITH ME THEY REFUSED TO UPGRADE THE SOFTWARE. IT IS CLEAR THAT SUBARU WAS NOT INTERESTED IN FIXING THE ISSUE, REFUSED TO ACCEPT THE WARRANTY AND CHARGED ME $70.00. SO NEXT TIME THIS DOES THE SAME THING AND I KEEP DRIVING I MAY IN FACT HAVE A SERIOUS PROBLEM BUT NOT KNOW IT. I NEED SUBARU TO INSTALL THE SOFTWARE UPGRADE.

07/16/2016
Components: EXTERIOR LIGHTING
Incident Date: 07/15/2016
Crash: No
Fire: No
Summary

HAVE TO REPLACE A LOW BEAM LIGHT EVERY YEAR, JUST ON THE PASSENGERS SIDE. WHEN CHANGING BULB I WEAR GLOVES ,NOT TO TOUCH MY SKIN ON THE BULB. THERE REALLY SHOULD BE A RECALL ON THIS. EVERY TIME I GET A BULB THEY SAY SUBARU IS KNOWN FOR THIS. THIS HAPPENS EVERY YEAR SINCE I PURCHACE THE CAR.

07/07/2016
Components: EXTERIOR LIGHTING
Incident Date: 07/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJCXB3******
Summary

I HAVE REPLACED MANY HEADLIGHT BULBS. NOW IT SEEMS, I AM REPLACING A HEADLIGHT BULB ABOUT EVERY 3 MONTHS!

06/16/2016
Components: EXTERIOR LIGHTING
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC8B3******
Summary

MY LOW BEAM HEADLIGHTS BOTH WENT OUT AT THE SAME TIME. AFTER SOME RESEARCH, IT APPEARS THAT THIS IS A PROBLEM WITH THE VEHICLE.

06/14/2016
Components: EXTERIOR LIGHTING
Incident Date: 06/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3D7HU18N72G******
Summary

LOW BEAM HEADLIGHTS BURN OUT - CONTINUING PROBLEM AND REPLACEMENT INVOLVES A POORLY DESIGNED ACCESS METHOD REQUIRING REMOVAL OF WHEEL WELL PLASTIC TO GET TO THE LIGHT BULB. VEHICLE IS NOT SAFE WITH LIGHTS THAT BURN OUT

06/13/2016
Components: SERVICE BRAKES
Incident Date: 06/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

ON 06/12/2016, I ATTEMPTED TO ACTUATE THE ELECTRONIC BRAKE, TO NO AVAIL ONCE AGAIN. PARKING ON A HILL IS RATHER RISKY WITH THIS VEHICLE AS THE PARKING BRAKE DOES NOT FUNCTION MOST OF THE TIME, SOMETHING I HAVE NEVER EXPERIENCED IN 50 YRS OF DRIVING USING A MANUAL PARKING BRAKE. SO I HAVE MADE MY OWN PARKING BRAKE (SEE ATTACHED).

06/03/2016
Components: SERVICE BRAKES
Incident Date: 06/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

ONCE AGAIN THE ELECTRONIC PARKING BRAKE IS NON-FUNCTIONAL. THE 'BRAKE' LIGHT IS FLASHING ON THE INSTRUMENT PANEL AND THE [XXX] PARKING BRAKE DOES NOT FUNCTION. MY WIFE SAYS "I NEED A DEPENDABLE VEHICLE". OBVIOUSLY THIS VEHICLE DOES NOT QUALIFY. THE AUSTRALIANS AND RECALLED THIS BRAKE FOR YEAR 2015 AND WILL PROBABLY DO SAME FOR OTHER YEARS. ATTACHED YOU WILL SEE A LIST OF THE DIAGNOSTIC TROUBLE CODES (DTCS) FOR THIS PROBLEM. IT IS A LONG LIST. THIS IS FAULTY DESIGN, PURE AND SIMPLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

06/03/2016
Components: EXTERIOR LIGHTING
Incident Date: 06/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC6B3******
Summary

LOW BEAM HEADLIGHTS BURN OUT APPROXIMATELY EVERY 3-6 MONTHS. ABOUT TO REPLACE A BULB FOR THE 6TH TIME.

05/30/2016
Components: SERVICE BRAKES
Incident Date: 05/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

ON 5/30/16 THE ELECTRONIC BRAKE WAS NON-FUNCTIONAL AGAIN. IT WOULD NOT ENGAGE. THE "BRAKE" LIGHT WAS FLASHING ON THE DASHBOARD. I WAS PARKED ON A HILL AND COULD NOT ENGAGE THE PARKING BRAKE DUE TO MALFUNCTION. WHAT IF THE TRANSMISSION COG COULD NOT HOLD THE CAR? IT WOULD HAVE ROLLED DOWN THE HILL AND DONE UNTOLD DAMAGE. THIS ELECTRONIC PARKING BRAKE SHOULD BE RECALLED AS IT IS DANGEROUS AS A CRITICAL SAFETY ELEMENT OF THE CAR. THE 2015 OUTBACK HAS BEEN RECALLED IN AUSTRALIA FOR THIS VERY ISSUE.

05/28/2016
Components: SERVICE BRAKES
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

THE ELECTRONIC PARKING BRAKE ON THIS VEHICLE DOES NOT WORK MOST OF THE TIME. LAST EVENING IS AN EXAMPLE. PARKED ON SLOPE IN DRIVEWAY AND ENGAGED THE PARKING BRAKE. WHEN TIME TO LEAVE THE BRAKE COULD NOT BE DISENGAGED. IT WAS LOCKED UP. HAD TO MANUALLY DECOUPLE THE PARKING BRAKE WITH SPECIAL TOOL. MOST OF THE TIME THIS BRAKE CANNOT BE ENGAGED AS ELECTRICAL SYSTEM IS UNRESPONSIVE. THE "BRAKE" DASH LIGHT JUST FLASHES AND A 'CHIRP' IS HEARD WHEN THE BUTTON IS PUSHED. PARKING BRAKES ARE TERRIBLY IMPORTANT IN HILLY ENVIRONS. THIS IS A SAFETY HAZARD AND THE VEHICLE SHOULD BE THUS RECALLED/REDESIGNED TO A MORE DEPENDABLE SYSTEM (IE. MANUAL LEVER/CABLE BRAKE).

05/28/2016
Components: POWER TRAIN
Incident Date: 05/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC6B3******
Summary

CAR STALLS TO COMPLETE STOP MOTOR STOPS AND CAR IS DEAD LEAVING MY WIFE AND 3 YEAR OLD IN THE MIDDLE OF AN INTERSECTION FOR CARS TO NEARLY HIT TILL SHE PUTS IT IN PARK TO RESTART CAR I HAVE READ, IT IS THE TORK CONVERTER IT NEEDS TO BE RECALLED AS A SAFETY CONCERN !!!!!

05/28/2016
Components: SERVICE BRAKES
Incident Date: 05/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

70% OF THE TIME I TRY TO ACTIVATE THE ELECTRONIC PARKING BRAKE, THE COMPUTER JUST 'CHIRPS' AND THE 'BRAKE' LIGHT ON THE DASH BLINKS. THE PARKING BRAKE IS NOT ACTUATED THUS THE VEHICLE IS AT RISK OF ROLLING DOWN A HILL WITH NOONE AT THE WHEEL. THIS SYSTEM SHOULD BE RECALLED AT LEAST AND REDESIGNED TO A HIGHER STANDARD OF DEPENDABILITY. IT IS A BRAKE FOR GOD'S SAKE!!

05/20/2016
Components: EXTERIOR LIGHTING
Incident Date: 05/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B3******
Summary

REPLACED LOW BEAM HEAD LIGHT ON PASSENGER SIDE,8MONTHS LATER NEEDS TO BE REPLACED AGAIN. THIS ALSO AFFECTS THE DAYTIME DRIVING LIGHTS EVEN THOUGHT THE HIGH BEAM LIGHTS ARE USED AT A REDUCED POWER FOR DRIVING LIGHTS. HIGH BEAM NOW DOES NOT WORK ON PASSENGER SIDE. THIS HAPPENS IN ALL OPERATING CONDITIONS,WITH OR WITHOUT AUTOMATIC LIGHT CONTROL ON OR OFF.

05/19/2016
Components: EXTERIOR LIGHTING
Incident Date: 02/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC2B2******
Summary

THE HEADLIGHTS HAVE FAILED SEVERAL TIMES. THE DEALER HAS REPLACED THEM, BECAUSE, DUE TO THE FRONT END DESIGN, IT IS IMPOSSIBLE TO DO IT YOURSELF. THE DEALER STATED THAT THE HEADLIGHTS FAIL BECAUSE THE FRONT END DESIGN ALLOWS THE LIGHTS TO OVERHEAT.

05/17/2016
Components: EXTERIOR LIGHTING
Incident Date: 05/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC6B3******
Summary

I HAVE TO REPLACE MY LOW-BEAM HEADLIGHT EVERY 3-4 MONTHS AT A VERY EXPENSIVE COST. THIS IS VERY FRUSTRATING AND A SEVERE SAFETY ISSUE.

05/16/2016
Components: EXTERIOR LIGHTING
Incident Date: 04/17/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

WE HAVE OWNED THIS SUBARU SINCE NEW. THE ORIGINAL HEADLIGHT BULBS BURNT OUT AT 58,000 MILES. SINCE THEN I HAVE HAD TO REPLACE THE BULBS EVERY TWO TO THREE MONTHS, USING THE SUBARU RECOMMENDED H7 BULBS FROM SYLVANIA. THE CAR HAS BURNT THROUGH AT LEAST ONE DOZEN LIGHT BULBS.

05/15/2016
Components: POWER TRAIN
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC0B3******
Summary

VEHICLE INTERMITTENTLY SHUDDERS AND STALLS WHEN COMING TO FULL STOP, REQUIRING SHIFT TO PARK OR NEUTRAL TO RESTART. FREQUENCY OF OCCURRENCE IS RAPIDLY INCREASING. DEALER CITED SERVICE BULLETIN 16-90-13R AND REPLACEMENT OF THE TORQUE CONVERTER IS NECESSARY TO CORRECT THE PROBLEM.

05/04/2016
Components: AIR BAGS
Incident Date: 05/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC3B3******
Summary

THE PASSENGER SEAT AIRBAG INDICATOR, WITH AN ADULT SITTING IN THE SEAT, RANDOMLY SHOWS THE AIRBAG ON/OFF. THERE IS NO CONSISTENCY TO WHETHER THE AIRBAG WILL SHOW AS FUNCTIONING, WHICH MAKES THE SYSTEM NON-FUNCTIONING BY ANY MEASURE. THIS IS A KEY SAFETY FEATURE THAT SUBARU ADVERTISES AND SELLS VEHICLES BY AND IT SIMPLY DOES NOT FUNCTION. SUBARU HAS NOT ACKNOWLEDGED THAT THERE IS AN ISSUE AND THEIR SERVICE DEPARTMENT CLAIMS THAT THEY CANNOT FIND AND ERROR CODE INDICATING THERE IS AN ISSUE. THE IMPLICATION BEING THAT I AM MAKING UP THE ISSUE. THIS SEEMS TO BE A SIMILAR ISSUE TO WHAT WAS OUTLINED IN THE 2012 SUBARU IMPREZA AIRBAG SENSOR RECALL. BOTH CASES INVOLVE THE PASSENGER AIRBAG SENSOR FAILING WITH AN ADULT SITTING IN THE SEAT. IF YOU NEVER KNOW IF THE AIRBAG IS GOING TO WORK, IT IS A FAILURE OF THE SYSTEM. THIS ISN'T A PROBLEM THAT IS GOING TO BE RECOGNIZED OR FIXED WITHOUT A MANDATORY RECALL OR A LAWSUIT.

04/27/2016
Components: STEERING
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC1B2******
Summary

I CAN NOT KEEP THE VEHICLE CENTERED ON THE HIGHWAY. THE CARS WANDERS RIGHT OR LEFT AND REQUIRES CONSTANT ADJUSTMENT. THE CAR DOES NOT RETURN TO CENTER AFTER A TURN, STEERING ADJUSTMENT IS REQUIRED. THIS IS A CONSTANT PROBLEM.

04/07/2016
Components: POWER TRAIN
Incident Date: 03/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

VEHICLE STALLED ON INCLINES WHEN BRAKES WERE APPLIED CREATING A VERY DANGERS SITUATION. DEALER SIGHTED SERVICE BULLETIN 16-90-13R FOR DESIGN CHANGE TO THE CVT TORQUE CONVERTER BUT WOULD NOT ABSORB TOTAL COST OF REPAIR SINCE CAR HAS 107102 MILES AND OUT OF WARRANTEE. THIS SITUATION SHOULD CREATE A PRODUCT RECALL BEFORE SOMEONE IS SERIOUSLY INJURED.

04/06/2016
Components: ELECTRICAL SYSTEM
Incident Date: 03/31/2016
Crash: No
Fire: No
Summary

STARTED VEHICLE AND CENTER COUNSEL WOULD NOT LIGHT UP. HEADLIGHTS AND FOG LIGHTS WORKED AND ELECTRIC WINDOWS WERE OK. SECOND INCIDENT: SAME AS FIRST - ALSO HEARD SOUND IN DASH THAT ACTED LIKE A LOOSE WIRE OR STRIPPED WIRE THAT HAD TOUCHED METAL AND SHORTED OUT. LATTER ON AFTER RESTING, THE ELECTRICAL CAME BACK TO THE COUNSEL.

03/20/2016
Components: POWER TRAIN
Incident Date: 03/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

WHILE DRIVING TO APPROACH A STOP THE CAR STUDDERS, BEGINS TO LOOSE ENGINE POWER AND STALLS. IT THEN REQUIRES THAT THE CAR MUST BE PLACED IN 'PARK', THE KEY TURNED TO THE 'OFF' POSITION AND THEN RESTARTED.

02/29/2016
Components: EXTERIOR LIGHTING
Incident Date: 02/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC7B3******
Summary

I HAVE HAD TO HAVE THE HEADLIGHT BULBS (LOW-BEAMS) REPLACED A MINIMUM OF 4 TIMES OVER THE PAST TWO YEARS. THE PASSENGERS SIDE WAS FIRST...THEN A FEW MONTHS LATER THE DRIVER'S SIDE. THIS CONTINUES FOR NO APPARENT REASON. LAST NIGHT LEAVING WORK...THE PASSENGER SIDE IS OUT AGAIN. I CANNOT BELIEVE I AM THE ONLY SUBARU OWNER WHO HAS EXPERIENCED THIS PROBLEM. REPLACING THEM IS NO EASY TASK AS AFTER INVESTIGATING, YOU HAVE TO GO THROUGH THE WHEEL WELL TO GET TO IT. AGAIN...BOTH SIDES WILL NOW HAVE BEEN REPLACED 4 TIMES WITHING THE TWO YEARS. MINOR ISSUE COMPARED TO THE OTHER COMPLAINTS, BUT NEVERTHELESS A SAFETY ISSUE.

02/28/2016
Components: POWER TRAIN
Incident Date: 03/17/2012
Crash: No
Fire: No
Vehicle Identification Number: 454BRBGCXB3******
Summary

WHILE COMING TO AT STOP VEHICLE WILL SHUTTER AND STALL! AT THE BEGINNING OF OUR OWNERSHIP OF THIS VEHICLE IT WOULD SHUDDER AND THE IDLE WOULD GO VERY LOW, ALMOST STALLING. NOW WHEN WE COME TO A STOP IT WILL STALL! THIS HAS BECOME VERY DANGERIOUS. THERE IS A TSB FROM SUBARU TSB 16-90-13, TSB 16-90-13R CHANGE DESIGN OF TORQUE CONVERTER FROM SOLID BUSHING TYPE TO NEEDLE BEARING TYPE. THRUST WASHER WEAR INSIDE THE TORQUE CONVERTER CAUSES RESTRICTION OF OIL PASSAGE USED TO BLEED OFF LOCK-UP CLUTCH APPLICATION PRESSURE.

02/22/2016
Components: POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 11/20/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRCCC4B3******
Summary

ASCENDED STEEP HILL AND STOPPED AT STOP SIGN. PROCESSED TO DRIVE THROUGH INTERSECTION UPHILL. ALL LIGHTS ON DASH BEGAN TO FLICKER ON AND OFF AND CAR STALLED OUT GOING DOWN THE ROAD. AFTER THIS OCCURRED, I LOST ALL ELECTRICAL FUNCTIONS OF CAR. I WAS NOT ABLE TO RESTART CAR, PLACE CAR INTO PARK, APPLY EMERGENCY BRAKE, TURN ON HAZARD LIGHTS, AND THE POWER BRAKES AND STEERING WERE NOT PRESENT. I SPENT 5-7 MINUTES TRYING TO RESTART THE CAR AND TRYING TO FIGURE OUT A WAY TO STABILIZE THE CAR SINCE I WAS CURRENTLY GOING DOWN A STEEP HILL WITHOUT ANYWAY OF STABILIZING IT. AFTER THIS TIME, SMOKE BEGAN COMING OUT FROM UNDER THE HOOD. I HAD TO COAST CAR DOWN HILL INTO BUSY INTERSECTION AND TURN IT ONTO NEXT ROAD IN ORDER TO FIND A FLAT AREA TO STABILIZE CAR SO I COULD GET OUT OF IT. WHEN I GOT OUT, I BEGAN SEEING FLAMES DROP DOWN FROM FRONT DRIVER SIDE OF ENGINE AREA. THE CAR QUICKLY CAUGHT ON FIRE AND MOST OF THE ENGINE BURNT OUT BEFORE FLAMES WERE EXTINGUISHED. THE FIRE APPEARED TO START IN COMPUTER AREA. THIS CAR WAS BOUGHT NEW AND HAVE HAD NO PREVIOUS PROBLEMS WITH THE CAR, EXCEPT WE HAVE HAD TO CHANGE THE LOW BEAM HEADLIGHT BULBS SEVERAL TIMES WHILE OWNING IT. AFTER I WITNESSED MY CAR CATCH ON FIRE AND AFTERWARDS DISCOVERED SUBARU HAS A SERVICE BULLETIN FOR THE TORQUE CONVERTER, I BELIEVE THE HEADLIGHT ISSUE AND THE TORQUE CONVERTER ISSUES ARE ALL CONNECTED. I BELIEVE WHAT HAPPENED TO MY CAR IS THE TORQUE CONVERTER FAILED THAT DAY CAUSING AN OVER VOLTAGE/OVER DRAW OF POWER THAT WAS SO BAD IT TOOK OUT MY COMPUTER UNIT, I THEN BELIEVE THE BATTERY CONTINUED TO FEED THE COMPUTER UNIT, IN ITS UNRESPONSIVE STATE, UNTIL IT CAUGHT ON FIRE. THE FIRE INSPECTOR TOLD ME SOMETIMES BULBS WILL BURNT OUT DUE TO AN OVER VOLTAGE SITUATION. SOMETHING IS DEFINITELY OVERDRAWING POWER AND IT NEEDS TO BE LOOKED INTO BECAUSE IT ENDANGERS EVERY DRIVER, PASSENGER, AND ANYONE AROUND THESE CARS.

02/21/2016
Components: SERVICE BRAKES
Incident Date: 02/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC9B3******
Summary

DRIVING ON HIGHWAY, APPROXIMATELY 55 MPH. BRAKE WARNING LIGHT CAME ON, BRAKES APPLIED, BRAKE PEDAL WENT TO FLOOR. VEHICLE PULLED OFF ROAD INTO PARKING LOT. VEHICLE TOWED TO SUBARU DEALER. VEHICLE INSPECTED, DEALER STATES REAR BRAKE LINE SEPARATED FROM COUPLING, DUE TO RUST AND CORROSION. DEALER FURTHER STATES THERE ARE NO REPLACEMENT BRAKE LINES AVAILABLE ANYWHERE IN NORTH AMERICA, NOR DO DEALERS HAVE ANY INVENTORY. D3ALER IS FORCED TO CRAFT BRAKE LINE TO RETURN VEHICLE TO SERVICE.

02/08/2016
Components: ENGINE
Incident Date: 02/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDGCXB2******
Summary

MY VEHICLE HAS HAD 4 OF 6 IGNITION COULD FAIL DUE TO EXCESSIVE CORROSION WITHIN A SPAN OF MONTHS. FAILURE HAS RESULTED IN SUDDEN ENGINE FAILURE AND HESITATIONS CAUSING THE VEHICLE TO LOSE POWER UNPREDICTABLY AND FORCED US TO PULL OVER. SUBARU OF AMERICA HAS REFUSED TO REPAIR THESE COMPONENTS BECAUSE THEY ARE BEYOND THE 3 YEAR WARRANTY PERIOD. IT IS UNLIKELY THAT FOUR COMPONENTS WOULD ALL FAIL SIMILARLY WITHOUT A SERIOUS DEFECT IN THE PARTS OR A DESIGN FLAW IN THE AUTOMOBILE. THERE WERE TWO OCCURRENCES OF THIS FAILURE- ONE COIL FAILED IN SEPTEMBER 2014 AND THREE MORE FAILED IN DECEMBER 2015

02/07/2016
Components: POWER TRAIN,ENGINE
Incident Date: 02/06/2016
Crash: No
Fire: No
Summary

SERVICE BULLETIN # 16-90-13 CAR STALLS WHEN COMING TO A STOP. THIS HAPPENS IN TRAFFIC AT STOP LIGHTS ANYWHERE I NEED TO MAKE A HARD STOP. THIS IS VERY DANGEROUS AND IT WOULD APPEAR THIS IS A MAJOR ISSUE FOR MANY OWNERS. THIS SHOULD BE A RECALL NOT JUST A SERVICE BULLITIN

02/01/2016
Components: EXTERIOR LIGHTING
Incident Date: 01/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

THIS IS 4TH TIME THAT THE HEADLIGHT BLOWS OUT. IF IT'S NOT THE HEADLIGHT ITS THE POINT LIGHTS. I FILED A COMPLAINT ON DEC. 04, 2015 ABOUT OTHER COMPLAINTS. JUST NOTICED THAT THE PASSENGER SIDE HEADLIGHT BLEW OUT AGAIN WHILE DRIVING ON LOCAL ROAD AT NIGHT THE OTHER NIGHT. JAN. 29, 2016. HIGH BEAMS WORK, LOW BEAM IS OUT. THIS IS GETTING FRUSTRATING AND SUBARU DEALER TELLS ME THERE ARE NOT RECALLS. I AM SICK OF PAYING AND TAKING TIME TO DRIVE 45 MINUTES TO THE DEALER TO GET THIS FIXED ALL THE TIME. PLEASE DO SOMETHING. I HAVE AN APPT. TOMORROW FEB. 2, 2016 WITH THE DEALER AGAIN TO FIX IT. THIS SEEMS TO BE AN ELECTRICAL PROBLEM.

01/23/2016
Components: EXTERIOR LIGHTING
Incident Date: 01/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC6B3******
Summary

PURCHASED SUBARU OUTBACK 2011 NEW. AT APPROXIMATELY 65,000 MILES LOW BEAM FRONT HEADLIGHTS BEGAN TO BURN OUT QUICKLY: 4 REPLACED OVER ABOUT 14 MONTHS. EXPERIENCED AN EPISODE 1/8/16 WHERE ALL FRONT LIGHTS COMPLETELY FAILED IN THE PARK AND DRIVE POSITION BUT LEFT LOW BEAM HEADLIGHT WORKED INTERMITTENTLY WHEN CAR WAS IN REVERSE. ALL FRONT HEADLIGHTS BUT 2 WORKED THE FOLLOWING DAY WHEN AT THE DEALERSHIP. BRAKE/REAR CAR LIGHTS ALSO STOPPED WORKING INTERMITTENTLY DURING THE TIME THE AUTO EXPERIENCED TOTAL FRONT HIGH, PARKING AND LOW BEAM FAILURE. WHETHER OR NOT REAR CAR LIGHTS WORKED WAS ALSO AFFECTED BY WHETHER CAR WAS IN DRIVE, PARK OR REVERSE AT TIMES.THIS DID NOT HAPPEN THE FOLLOWING DAY AT DEALERSHIP. REMEDY :SWITCH FOR BRAKE LIGHTS WAS REPLACED: THEY FELT IT COULD BE STICKING AT TIMES THUS CAUSING THE BACK LIGHTS INTERMITTENT FAILURE AND THE 2 FRONT HEADLIGHT BULBS WHICH WERE BURNED OUT WERE REPLACED.

01/17/2016
Components: ELECTRICAL SYSTEM
Incident Date: 01/13/2016
Crash: No
Fire: No
Summary

HAVE OWNED THE VEHICLE SINCE NEW. AFTER ONE YEAR OF USE BEGAN HAVING TROUBLE WITH LOW BEAM HEADLIGHTS BURNING OUT. AT THIS TIME I HAVE REPLACED AT BOTH SIDES AT LEAST 5 TIMES. I DO NOT HAVE THIS AMOUNT OF TROUBLE WITH ANY OTHER VEHICLES. I ALWAYS USE GLOVES WHEN REPLACING THE LIGHTS. REPLACING THE BULBS IS NOT EASY AS YOU MUST GO THROUGH THE WHEEL WELL. THIS CAN LEAD TO DELAY ON REPLACING THE BULB. GIVEN THAT THEY FAIL FREQUENTLY, MY CONCERN IS THEY WILL BOTH FAIL AT THE SAME TIME. I AM NOT HAVING THIS ISSUE WITH THE HIGH BEAMS.

01/16/2016
Components: EXTERIOR LIGHTING
Incident Date: 01/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

LOW BEAM HEADLIGHT BULBS FAIL PREMATURELY. NECESSARY TO FREQUENTLY REPLACE (LESS THAN 12 MONTH SERVICE LIFE).

01/13/2016
Components: POWER TRAIN
Incident Date: 01/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

VEHICLE SHUDDERS AND STALLS OUT WHEN COMING TO A STOP AND/OR SLOWING DOWN. THE VEHICLE MUST BE PUT BACK INTO PARK AND RESTARTED BEFORE IT WILL MOVE. THIS HAPPENED TO ME FOUR TIMES TODAY. THIS POSES AN INCREDIBLY DANGEROUS THREAT TO ANYONE IN THIS VEHICLE OR AROUND THIS VEHICLE WHILE IN TRAFFIC. ANYONE IN THIS VEHICLE IS A SITTING DUCK FOR AN ACCIDENT BECAUSE YOU NEVER KNOW WHEN IT WILL STALL OUT. I AM APPALLED AT THE FACT THAT I HAVE SEEN SO MANY OF THESE SAME ISSUES BE REPORTED AND NOT RECALLED YET. OBVIOUSLY THIS IS A SAFETY ISSUE THAT MUST BE ADDRESSED...REALLY - DOES SOMEONE HAVE TO DIE OR GET SERIOUSLY INJURED FOR SOMEONE TO TAKE ACTION HERE??

01/05/2016
Components: POWER TRAIN
Incident Date: 12/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

MY OUTBACK IS STALLING AT RED LIGHTS AND SUDDEN STOPS. TOOK TO DEALERSHIP AND THEY SAID THE TORQUE CONVERTER IS FAILING. THEY SAID SUBARU IS AWARE OF THE PROBLEM. THIS NEEDS TO BE RECALLED DUE TO A SAFETY ISSUE. THERE ARE MANY WHO ARE HAVING THIS PROBLEM.

01/01/2016
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

VEHICLE HAS REPEATED LOSS OF LIGHTING DUE TO FREQUENT HEADLIGHT BULB FAILURE. THE LOW BEAM LIGHT BULBS HAVE SUFFERED ELECTRICAL FAILURE 3 TIMES IN THE LAST 1.5 YEARS. BOTH SIDES OF THE VEHICLE HAVE BEEN AFFECTED EACH TIME AT THE SAME TIME. THE BULBS FAIL IN THE SAME MANNER EACH TIME, IN WHICH THE FILAMENT BREAKS OFF INSIDE THE BULB. THIS FAILURE IS TYPICAL OF EXCESSIVE VOLTAGES BEING APPLIED TO THE BULB, AND NOT OF "NORMAL WEAR." ALL 3 REPLACEMENTS, THE BRAND OF BULB WAS CHANGED TO DETERMINE IF A FAULTY BULB WAS MADE. HOWEVER THE ISSUE PERSISTS. CONTINUED FAILURE COULD RESULT IN AN ACCIDENT SHOULD THE UNPREDICTABLE FAILURE OCCUR AT NIGHT. PLEASE INVESTIGATE AS THIS FAILURE APPEARS TO BE COMMON AMONG MANY OWNERS.

12/31/2015
Components: POWER TRAIN
Incident Date: 12/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

VEHICLE STALLS WHEN BRAKING HARD WHEN COMING TO A STOP.

12/13/2015
Components: EXTERIOR LIGHTING
Incident Date: 12/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC1B3******
Summary

HEADLIGHTS ON 2011 SUBARU OUTBACK CONTINUE TO BLOW. REPLACED ALL FRONT LIGHTS MULTIPLE TIMES. RECKLESS ENDANGERMENT OF THEIR CUSTOMERS AND WILL CAUSE CRASHES AS LIGHTS GO OUT WHILE DRIVING VEHICLE. SO FAR ONLY ONE HAS GONE OUT AT A TIME FOR I AM NOT HOLDING MY BREATH. APPEARS THAT THIS IS A VERY COMMON ISSUES THAT SUBARU FAILS TO STAND BEHIND THE ISSUE. CUSTOMERS SHOULD NOT BE FORCED INTO PURCHASING ONLY SUBARU REPLACEMENT PRODUCT TO ACHIEVE SAFETY. THIS SOUNDS LIKE EXTORTION SINCE IT APPEARS THE ONLY ANSWER IS TO PURCHASE SUBARU ORIGINAL BULBS . THIS IS GETTING FRUSTRATED AND I DO NOT HEAR OR SEE OF A RECALL FOR THE PROBLEM. I SEE ALOT OF COMPLAINTS, BUT AGAIN, NO RECALLS TO FIX THE PROBLEM. SUBARU KEEPS TAKING MY MONEY TO FIX THE PROBLEM

12/08/2015
Components: POWER TRAIN
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC7B3******
Summary

THE CAR IS STALLING OUT WHEN THE BRAKES ARE APPLIED AS THIS HAPPENS EVERY TIME I COME TO A STOP. I HAVE TO PUT THE CAR IN PARK IN THE MIDDLE OF TRAFFIC TO RESTART IT. THIS IS EXTREMELY DANGEROUS AND CREATES A PUBLIC HAZARD. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED ASAP BEFORE SOMEONE GETS KILLED. I BROUGHT THE CAR TO THE DEALER AS SOON AS THIS HAPPENED AND THEY TOLD ME THE VEHICLE NEEDS A NEW TORQUE CONVERTER TO THE TUNE OF $2600. UPON RESEARCHING THIS ISSUE, I FOUND SUBARU IS WELL AWARE OF THEIR PROBLEMATIC TORQUE CONVERTER SINCE THEY ISSUED A SERVICE BULLETIN REGARDING IT. THIS IS OBVIOUSLY FAULTY EQUIPMENT THAT SUBARU IS AWARE OF AND SHOULD MAKE GOOD ON. THIS CAR HAS 80,000 MILES ON IT AND HAS BEEN WELL MAINTAINED AS I BROUGHT IT BRAND NEW IN LATE 2011.

12/04/2015
Components: EXTERIOR LIGHTING
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

HEADLIGHTS ON 2011 SUBARU OUTBACK SINCE OWNING IT HAS BLOWN OUT 3 TIMES AND POINTER LIGHT HAS GONE OUT 1 TIME. I AM NOT SURE IF I AM DRIVING OR IF THEY BLOW WHEN I PUT THE LIGHTS ON. THIS IS GETTING FRUSTRATED AND I DO NOT HEAR OR SEE OF A RECALL FOR THE PROBLEM. I SEE ALOT OF COMPLAINTS, BUT AGAIN, NO RECALLS TO FIX THE PROBLEM. SUBARU KEEPS TAKING MY MONEY TO FIX THE PROBLEM. WILL NOT BE BUYING ANYMORE SUBARU'S.

11/27/2015
Components: EXTERIOR LIGHTING
Incident Date: 11/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCJC4B3******
Summary

SUBARU OUTBACK HEADLAMP LIGHT BULBS BURN OUT EVERY 6 WEEKS OR SO EVEN AFTER CAREFUL REPLACEMENT. THERE ARE MANY MANY COMPLAINTS ON THIS SAFETY ISSUE. YET NO RECALLORDERED? I DON'T GET IT!

11/20/2015
Components: EXTERIOR LIGHTING
Incident Date: 11/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC1B3******
Summary

I HAVE HAD TO REPLACE MY HEADLIGHT 6 TIMES IN THE PAST 6 MONTHS. I REPLACED IT LAST WEEK AND NOTICED TODAY IT IS ALREADY OUT AGAIN. THERE NEEDS TO BE A RECALL ON THIS VEHICLE BECAUSE EVERY TIME I HAVE TO REPLACE A BULB IT IS $40 WITH LABOR AND COST OF BULB.

11/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC5B3******
Summary

HEADLIGHTS CONTINUE TO BURNOUT

11/08/2015
Components: EXTERIOR LIGHTING
Incident Date: 11/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

OUR 2011 SUBARU OUTBACK PREMIUM 2.5I HAS HAD TO HAVE BOTH LOW-BEAM HEADLIGHTS REPLACED NUMEROUS TIMES. ONLY THE LOW-BEAM LIGHTS NEED TO BE REPLACED SO OFTEN. I HAVE DONE IT MYSELF SEVERAL TIMES, BUT ACCESSING THE LIGHT BULBS IS A DIFFICULT PROCESS THAT REQUIRES GOING THROUGH THE WHEEL WELL AND DOING EVERYTHING BY FEEL BECAUSE IT IS IMPOSSIBLE TO SEE WHAT YOU ARE DOING. NOW I JUST HAVE A REPAIR SHOP DO IT WHEN I HAVE IT IN FOR REGULAR MAINTENANCE. IT IS GETTING OLD SAYING, "OH YEAH, CAN YOU REPLACE MY HEADLIGHT THAT IS OUT, TOO." THERE ARE NUMEROUS REPORTS OF HEADLIGHT ISSUES ON VARIOUS VENUES ON THE INTERNET, AND I HAVE FRIENDS WITH A SLIGHTLY OLDER OUTBACK WHO HAVE HAD BOTH HEADLIGHTS GO OUT AT THE SAME TIME. THIS IS A FUNDAMENTAL PIECE OF SAFETY EQUIPMENT THAT SHOULD NOT NEED TO BE REPLACED MULTIPLE TIMES A YEAR. IN MY 2003 KIA RIO, I HAVE REPLACED HEADLIGHTS A TOTAL OF TWO TIMES IN 12 YEARS. ON MY OUTBACK, I THINK I AM UP TO 8 HEADLIGHT REPLACEMENTS (I HAVE LOST COUNT) IN 5 YEARS. I FEAR THAT SOME NIGHT WHEN MY WIFE AND CHILDREN ARE DRIVING HOME BOTH HEADLIGHTS WILL GO OUT AND THEIR SAFETY WILL BE JEOPARDIZED. I URGE SUBARU TO ISSUE A RECALL FOR THIS DANGEROUS ISSUE.

10/19/2015
Components: EXTERIOR LIGHTING
Incident Date: 12/12/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC3B3******
Summary

HEAD LIGHTS CONTINUALLY BURNING OUT

10/10/2015
Components: POWER TRAIN
Incident Date: 10/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCACXB3******
Summary

CAR HAS A CONTINUOUSLY VARIABLE TRANSMISSION. THE TORQUE CONVERTER WILL NOT DISENGAGE WHEN CAR COMES TO A HARD STOP. THIS CAUSES ENGINE TO DIE. THIS CAN BE DANGEROUS IN HEAVY TRAFFIC. SUBARU IS AWARE OF PROBLEM. SUBARU ISSUED TECHNICAL SERVICE BULLETIN 16-90-13R TO SPECIFICALLY ADDRESS THIS ISSUE. PROBLEM IS, MY CAR WAS WELL OUT OF WARRANTY BEFORE THIS ISSUE COULD BE IDENTIFIED. IT IS AN EXPENSIVE TRANSMISSION REPAIR. AGAIN, THIS IS A SAFETY ISSUE. SUBARU SHOULD BE REQUIRED TO RECALL THESE CARS AND FIX THE TORQUE CONVERTER.

10/08/2015
Components: EXTERIOR LIGHTING
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

BURNOUT OF FRONT HEADLAMPS....TWICE IN 6 MONTHS....WHEN THEY ARE WORKING THEY DON'T EMIT ENOUGH LIGHT......I HAVE READ MANY COMPLAINTS FROM OTHER OWNERS ABOUT THIS ISSUE.....WHY DOESN'T SUBURU ADDRESS THIS....IT IS A HUGE SAFETY ISSUE!?

09/29/2015
Components: EXTERIOR LIGHTING
Incident Date: 09/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC8B3******
Summary

I HAVE REPLACED THE DRIVER SIDE LOW BEAM LIGHT NOW TWICE WITHIN 4000 MILES. THIS IS VERY CONCERNING.

09/28/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC3B3******
Summary

DRIVER'S SIDE HEADLIGHT BULB BURNED OUT THREE TIMES IN THREE WEEKS, HARNESS APPARENTLY NEEDS TO BE REPLACED. COMMON PROBLEM ON LEGACY WAGONS AND VEHICLE IS OUT OF WARRANTY. LOTS OF DEER AROUND HERE, SO TWO HEADLIGHTS ARE A SAFETY ITEM FOR SURE.

09/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC5B2******
Summary

THIS VEHICLE MUST HAVE AN ELECTRICAL PROBLEM. SINCE THIS AUTO WAS PURCHASED I HAVE EXPERIENCED LOW BEAM HEAD LIGHT FAILURE FOUR TIME...TWO WERE COVERED UNDER WARRANTY. THE TAILLIGHTS/STOP HAVE BEEN REPLACED THREE TIMES. LIGHTS ARE AN ESSENTIAL PART OF SAFETY ON THE ROAD. SUBARU HAS A PROBLEM WHICH THEY HAVE NOT COME UP WITH ANY REMEDIAL HELP FOR THE CONSUMER.

09/24/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/24/2015
Crash: No
Fire: No
Summary

I PURCHASED THE CAR (2011 OUTBACK) NEW IN OCTOBER OF 2011. SINCE THEN HEADLIGHTS HAVE BEEN REPLACED AT LEAST 4 TIMES AND NOW (SEPTEMBER 2015) OTHER EXTERIOR LIGHTS ARE STARTING TO FAIL. IT APPEARS THIS IS A COMMON PROBLEM. I REPLACED THE DRIVER'S SIDE HEADLIGHT LESS THAN A MONTH AGO AND IT IS ALREADY BURNED OUT AGAIN. THIS IS A REPEATED PROBLEM AND IT SEEMS THAT WE'RE GETTING LESS AND LESS LIFE OUT OF THE HEADLIGHTS AS TIME GOES ON. THE SUBARU DEALER SEEMS TO THINK THIS IS JUST AN EFFECT OF DRIVING WITH THE HEADLIGHTS ON (WHAT AM I SUPPOSED TO DO, DRIVE WITHOUT LIGHT?) AND NOT AN ACTUAL PROBLEM WITH THE CAR.

09/21/2015
Components: POWER TRAIN,AIR BAGS
Incident Date: 09/19/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBAC3B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE ATTEMPTING TO PARK, THE CONTACT FORGOT TO SHIFT THE LEVER INTO THE PARK POSITION BUT WAS ABLE TO TURN THE VEHICLE OFF. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE VEHICLE WAS DESIGNED TO PERFORM IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,547.

09/07/2015
Components: EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 09/03/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC3B3******
Summary

I HAVE REPLACED MY HEADLIGHT BULBS 3 TIMES FOR EACH HEADLIGHT AND I ONLY HAVE 88,000 MILES ON MY CAR.

09/06/2015
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 09/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC9B3******
Summary

THE BATTERY WAS NOT PRODUCING POWER AFTER 4 YRS. SERVICE. REPLACED BATTERY WITHOUT ANY COMPLICATIONS OTHER THAN THE FACT THAT THE ELECTRONIC PARKING BRAKE IS NONFUNCTIONAL. SEARCH FOR ERROR CODES USING OBDII WAS NON-PRODUCTIVE. A BRAKE SHOULD WORK WHENEVER NEEDED, NOT WHEN THE COMPUTER (OR OTHER PERIPHERAL DEVICE) DECIDES WHEN IT SHOULD WORK. THE ELECTRIC PARKING BRAKE SHOULD BE ELIMINATED FROM AUTOMOBILE DESIGN. THIS SHOULD BE A HIGH PRIORITY SAFETY CONCERN AS PROPERTY AND PEOPLE ARE AT RISK FROM NON-FUNCTIONAL BRAKES.

08/19/2015
Components: EXTERIOR LIGHTING
Incident Date: 07/19/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

MY VEHICLE IS ONLY 4 YEARS OLD AND I'VE REPLACED THE LOW BEAM BULBS 4 TIMES. IT IS NOT DRIVEN IN HARSH CONDITIONS AND I AVERAGE 14-15000 MILES PER YEAR. THE MECHANICS AND SERVICE PERSONNEL AT THE DEALERSHIP ADMIT IT'S A PROBLEM WITH SUBARU OUTBACKS. I'VE FOUND MANY REPORTS AND COMPLAINTS OF OTHER OWNERS EXPERIENCING THE SAME BULB FAILURES. THE FREQUENCY OF THE BULB FAILURE OBVIOUSLY PRESENTS A SAFETY CONCERN WHEN DRIVING AT NIGHT. I WOULD LIKE SUBARU TO CORRECT THIS DESIGN FLAW AND REIMBURSE ME FOR PREVIOUS AND FUTURE REPAIRS ASSOCIATED WITH THIS ISSUE.

08/11/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 07/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

WE WERE COMING HOME FROM A FIREWORKS DISPLAY AT NIGHT AND MY SON TOLD ME TO TURN ON MY LIGHTS WHICH ALREADY HAD DONE, AND THE LOW BEAMS ON BOTH SIDES AND THE MARKER LIGHTS DIDN'T WORK. I TRIED TURNING SWITCH TO ALL POSITIONS AND THEY STILL DIDN'T COME ON. THE HIGH BEAMS WORK OKAY AND TURN SIGNALS FRONT AND BACK & BRAKE LIGHTS WORK. WE DROVE HOME WITH THE FOG LIGHTS WHICH STILL WORK. WE NEED THE CAR TO GO ON VACATION AND THE DEALER CAN'T FIX IT RIGHT AWAY AS WELL AS WHAT IT WILL COST THERE OR IF I HAVE TO HAVE SOME ELSE FIX IT. IT'S DEFINITELY A SAFETY ISSUE BECAUSE THE ROAD WE DRIVE HOME ON HAS VERY LITTLE IF ANY LIGHTING AND THERE ARE TWISTS AND TURNS AND YOU COULD EASILY DRIVE INTO A STONE OUTCROPPING OR INTO HE WATER AT ANY POINT. I HAD MY WIFE AND TWO YOUNG NEPHEWS WITH US AS WELL. I CHECKED THE LIGHTS AGAIN TO MAKE SURE WHAT ONES WERE OUT, I CHECKED THE FUSES AS WELL TO SEE IF SOMETHING HAD BLOWN AND THEY WERE OKAY.THERE HAVE BEEN MULTIPLE COMPLAINTS ON THIS AND OTHER WEBSITES ABOUT THE SUBARU LIGHTS. WITH ALL THE RECALLS OF EVERY VEHICLES OF EVERY 'DESCRIPTION, THE WHOLE AUTO INDUSTRY IS TOTALLY OUT OF CONTROL AND NEEDS TO BE REIGNED IN, IT'S A HUGE SAFETY AND OVERALL QUALITY ISSUE NOT TO MENTION THE MILLIONS OF WORK HOURS AND TIME LOST BY TENS OF THOUSANDS OF PEOPLE HAVING TO DEAL WITH PROBLEM

07/23/2015
Components: EXTERIOR LIGHTING
Incident Date: 07/23/2015
Crash: No
Fire: No
Summary

OUR 2011 SUBARU OUTBACK HAS HAD AN EXCESSIVE NUMBER OF HEADLIGHT BULBS BURN OUT OVER THE PAST 18 MONTHS. OVER THE PAST 18 MONTHS I HAVE HAD TO REPLACE 4 HEADLIGHT BULBS, 2 DRIVER SIDE AND 2 PASSENGER SIDE. THEY HAVE ALL OCCURRED AT DIFFERENT TIMES AND THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. THIS IS BECOMING A SAFETY ISSUE WITH THE VEHICLE AND A COSTLY REPAIR. THERE MUST BE SOMETHING IN THE DESIGN OF THE AUTOMATIC HEADLIGHT SYSTEM DESIGN WHICH IS CAUSING THESE FAILURES.

07/03/2015
Components: VISIBILITY/WIPER
Incident Date: 07/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC6B3******
Summary

THE FRONT (WINDSHIELD) WIPERS WILL NOT SHUT OFF. IN THE OFF POSITION, THEY RUN AT A HIGH RATE OF SPEED THAT EQUATES THE SECOND HIGHEST SPEED POSSIBLE. THE WIPERS RUNNING ON A DRY DAY, A DRY WINDSHIELD IS A CONSIDERABLE DISTRACTION. IT IS BEING REPORTED WITH MANY OWNERS ONLINE.

06/22/2015
Components: ENGINE
Incident Date: 06/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED WHEN THE VEHICLE WAS AT A STOP POSITION, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,500.

06/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

MY 2011 SUBARU OUTBACK HAS HAD A CONTINUE PROBLEM WITH LIGHT BULBS(HEADLIGHT - BRAKE LIGHT - PARKING LIGHTS) BURNING OUT. THIS MODEL DOES NOT HAVE A DIAGNOSTIC LIGHT TELLING YOU WHEN A LIGHT HAS BURNED OUT. AND WHEN I ASKED THE SUBARU SERVICE REP ABOUT THE DIAGNOSTIC LIGHT, HE SAID THAT EVEN THE 2015 MODELS DON'T HAVE ONE. AT MY 60K SERVICE, THE SUBARU SERVICE DEPT. HAD TO REPLACE A PARKING LIGHT. TWO WEEKS LATER, I HAD TO BRING THE CAR BACK IN TO HAVE THEM REPLACE A BRAKE LIGHT AND ANOTHER PARKING LIGHT. IN THE PAST, I'VE HAD TO REPLACE A HEADLIGHT AND PARKING LIGHT. I FEEL THIS IS A DANGEROUS SITUATION SINCE I HAVE NO WARNING WHEN THESE LIGHTS BURN OUT, IN PARTICULAR MY BRAKE LIGHTS. WHEN I BRING THE CAR FOR SERVICE, I HAVE TO PAY FOR THE BULB REPLACEMENT. I FEEL THAT SUBARU NEEDS TO RESOLVE THIS ISSUE, AND ADD A DIAGNOSTIC LIGHT TO ALL THERE MODELS.

06/15/2015
Components: POWER TRAIN
Incident Date: 05/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO RESTART THE VEHICLE EACH TIME THE FAILURE RECURRED AND IT WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL FAILURE WITH THE TORQUE CONVERTER AND THAT THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

05/28/2015
Components: STEERING
Incident Date: 05/22/2015
Crash: No
Fire: No
Summary

DRIVING DOWN A FOUR LANE ROAD AND WENT TO TAKE A LEGAL U-TURN AND THE STEERING WHEEL TURNED FREELY BUT THE CAR WENT STRAIGHT. THE BRAKE LIGHT WAS FLASHING AND THE TIRES DID NOT MOVE DESPITE ME TURNING THE STEERING WHEEL. AWAITING AN UPDATE FROM SUBARU OF AMERICA. DEALER SAYS IT NEEDS A NEW STEERING SHAFT.

05/18/2015
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 05/10/2015
Crash: No
Fire: No
Summary

DRIVING ON HIGHWAY AT APPROX. 65 MILES PER HOUR. HEARD LOUD CLICKING AND ENGINE LOST POWER. I WAS JUST ABLE TO GET OFF THE HIGHWAY WITHOUT BEING HIT BY OTHERS. THERE WAS NO WARNING LIGHTS OR ANYTHING BEFORE THIS HAPPENED. THE CAR HAS RECEIVED REGULAR CHECKUPS/OIL CHANGES AND WAS NOT DUE FOR ANOTHER OIL CHANGE YET.

05/13/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 05/06/2013
Crash: No
Fire: No
Summary

LOW BEAM HEADLIGHTS KEEP BURNING OUT BOTH SIDES. LIGHTS BURN OUT INDEPENDENTLY OF EACH OTHER. SO FAR HAVE REPLACED LIGHTS 3 TIMES 6 IN TOTAL. PROBLEM REPORTED AS AN ISSUE IN SUBARU FORUMN

04/24/2015
Components: POWER TRAIN
Incident Date: 04/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B1******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE SLOWING DOWN TO MAKE A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V326000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 113,750.

04/08/2015
Components: EXTERIOR LIGHTING
Incident Date: 02/20/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

THE HEADLIGHTS AND TAIL LIGHTS HAVE FAILED (BURNED OUT) MULTIPLE TIMES IN THE 4 YEARS OF OWNING THE VEHICLE. SOME WITHIN 3 MONTHS OF BEING REPLACED OTHER MIGHT LAST 8 MONTHS TO A YEAR. I AM WONDERING IF THIS IS A WIRING ISSUE CAUSING SUCH SHORT BULB LIFE. *TR

04/06/2015
Components: ENGINE
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1E3******
Summary

I PURCHASED MY 2011 SUBARU OUTBACK NEW AND LOVE THE CAR. HOWEVER IT HAS ONE PROBLEM WHICH HAS SHAKEN MY CONFIDENCE IN IT. WITH THE VEHICLE IN DRIVE, MY FOOT ON THE BRAKE, AND AT A COMPLETE STOP, THE ENGINE WILL SHUDDER VIOLENTLY. THE RPM'S WILL LOOSE ABOUT 200 TO 300 RPM'S, THEN GO IMMEDIATELY GO BACK UP TO THE CORRECT RPSM; THE ENGINE WILL NOT DIE BUT FEELS AS IF IT MIGHT. THIS HAS HAPPENED MANY, MANY TIMES. IT DOES NOT SEEM TO MATTER IF THE ENGINE IS COLD OR WARM, IF THE A/C IS ON OR OFF, OF THE RADIO IS ON OR OFF, OR ANYTHING ELSE. I FULLY EXPLAINED THE SITUATION TO THE DEALER WHEN I TOOK IT IN FOR AN OIL CHANGE. I TOLD THEM I CAN SOMEWHAT REPLICATE THE PROBLEM BY PUSHING THE DOOR LOCK/UNLOCK BUTTON WHEN THE CAR IS AT A COMPLETE STOP, IN DRIVE,WITH MY FOOT ON THE BREAK; IT IS NOT AS VIOLENT A SHUDDER BUT VERY SIMILAR. THEY KEPT THE CAR OVERNIGHT AND SAID THEY TEST DROVE THE CAR BUT "COULD NOT DUPLICATE" THE PROBLEM. IT APPEARS THIS MUST BE SOME TYPE OF ELECTRICAL CONDITION. I AM DREADING THE DAY WHEN I AM ON A BUSY SOUTHERN CALIFORNIA FREEWAY IN STOP AND GO TRAFFIC AND THE CAR LEAVES ME STRANDED. ANY SUGGESTIONS? *TR

03/30/2015
Components: POWER TRAIN
Incident Date: 03/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

ABOUT 1 MONTH AGO MY CAR BEGAN TO STALL WHEN COMING TO A STOP IE AT AN INTERSECTION OR STOP SIGN. THE CAR JUST SHUDDERS AND DIES. IT WILL START BACK UP. THE PROBLEM GOT WORSE, HAPPENING 1-2 TIMES PER DAY. AFTER SEARCHING THE INTERNET, I FOUND A SUBARU SERVICE BULLETIN #16-90-13 DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER LINKED TO A DESCRIPTION OF AN ISSUE LIKE THIS. WHEN I BROUGHT MY CAR IN FOR SERVICE I MENTIONED THE SERVICE BULLETIN TO THE SERVICE COORDINATOR AND HE KNEW ALL ABOUT IT. THEY TESTED THE CAR AND THIS WAS CONFIRMED TO BE THE PROBLEM. MY CAR HOWEVER IS OUT OF WARRANTY. IT IS LESS THAN 5 YEARS OLD - NOT EVEN PAID OFF YET- BUT HAS >60,000 MILES. THE REPAIR IS NOT COVERED AND WILL BE CLOSE TO $1800.00. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. I AM A REPEAT SUBARU BUYER AND IT SHOCKS ME THAT THEY WILL NOT STAND BEHIND THEIR CARS BETTER THAN THIS AND WOULD LET A POTENTIALLY DANGEROUS SITUATION GO ON WITHOUT PUTTING MITIGATION IN PLACE. *TR

03/16/2015
Components: POWER TRAIN
Incident Date: 01/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

AFTER BRAKING MODERATE TO HARD WHEN THE VEHICLE COMES TO A STOP THE CAR STALLS WITHOUT FAIL. IT OCCURRED WHILE MY WIFE AND 18 MONTH OLD WERE SLOWING DOWN/STOPPING ON A BUSY ROAD TO YIELD ONCOMING TRAFFIC BEFORE TAKING A LEFT TURN ONTO ANOTHER ROAD. WHEN WE FIRST BROUGHT THE VEHICLE INTO THE LOCAL SUBARU DEALERSHIP THEY RAN DIAGNOSTICS AND FOUND NOTHING WRONG AND SENT US ON OUR WAY. A FEW WEEKS LATER ON MARCH 10, 2015 WE BROUGHT THE CAR BACK AFTER IT OCCURRED SEVERAL MORE TIMES. THE DEALERSHIP DIDN'T EVEN NEED TO DO A ROAD TEST, THEY KNEW THE PROBLEM WAS A FAULTY TORQUE CONVERTER. WE WERE LED TO BELIEVE THIS IS A COMMON DEFECT FOR THIS MODEL. THEY ALSO SAID THE TRANSMISSION (CVT) MAY NEED TO BE REPLACED. THIS SAME PROBLEM HAS HAPPENED TO OTHERS WE KNOW WHO HAVE THE SAME CAR. OUR OUTBACK HAS 74K MILES ON IT NOW. THE WARRANTY EXPIRED AT 70K MILES. WE STILL OWE PAYMENTS ON THE CAR AND NOW WILL NEED TO SPEND THOUSANDS OF DOLLARS TO FIX IT. THIS CAR IS NOT SAFE TO DRIVE AND WE HOPE SUBARU RECALLS THIS MODEL TO HAVE THE TORQUE CONVERTER AND CVT REPLACED. AT BEST PEOPLE WILL NEED TO SPEND THOUSANDS TO FIX THE ISSUE. AT WORST THIS PROBLEM COULD LEAD TO SEVERE OR FATAL INJURIES. *TR

03/06/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

MERGING AND ACCELERATING ONTO INTERSTATE AND ENGINE CUT OUT FOR APPROX 3 SECONDS WITH NO ENGINE POWER. CHECK ENGINE LIGHTS ILLUMINATED AND STAYED LIT. DROVE OK AFTER THAT. THIS IS A REPEAT OF THE SAME PROBLEM THAT OCCURRED THREE DIFFERENT TIMES LAST YEAR. DEALER ADVISED BOTH THEN AND NOW THAT AN ELECTRICAL HARNESS CONNECTOR WAS WORKING ITSELF LOOSE AND THEY WILL TIGHTEN IT. NO ASSURANCES GIVEN THAT IT WON'T RE-OCCUR AT AN INCONVENIENT TIME SUCH AS A RAIL CROSSING OR WHEN A SEMI IS BEARING DOWN ON ME. *TR

02/24/2015
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 12/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

2011 SUBARU OUTBACK. CONSUMER RECEIVED VEHICLE REPAIRS AND WOULD LIKE REIMBURSEMENT. *TA THE CONSUMER STATED THE LEFT REAR WHEEL BRAKE HAD A LOCKED CALIPER, DAMAGED ROTOR AND A MISSING BRAKE PAD. THE CONSUMER STATED THE BRAKE WARNING LIGHT NEVER ILLUMINATED ON THE DASHBOARD. *JB

02/20/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 10/16/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

PURCHASED THIS CAR 7/2011. NO PROBLEM WITH EXTERIOR HEADLIGHTS UNTIL ABOUT ONE YEAR AFTER PURCHASE. HIGHBEAMS ARE FINE. NEVER HAD TO REPLACE THEM. RUNNING LIGHTS HAVE NEVER HAD AN ISSUE. AROUND 11/2012, REGULAR HEADLIGHTS(BOTH BULBS IN THE HEADLIGHT HOUSING )HAVE BEEN REPEATEDLY REPLACED. IN OCT 2013, BOTH BULBS ON DRIVER SIDE WERE REPLACED. WENT SEVERAL WEEKS LATER FOR MY STATE SAFETY STICKER, THE SMALL BULB NEEDED TO BE REPLACED ON THE DRIVER SIDE. THEN IN FEB 2014, THE LARGE BULB ON THE DRIVER SIDE BURNT OUT AND WAS REPLACED. MAY 2014, BOTH LIGHTS ON THE PASSENGER SIDE WHERE OUT. REPLACED THEM. THESE NEEDED TO BE DONE AT A GARAGE EACH TIME. JAN 2015, BOTH REPLACED ON THE PASSENGER SIDE.NOW, FEB 12, 2015 AND AGAIN, BOTH ON THE PASSENGER SIDE ARE OUT, AND NEED REPLACING. GOING TO TRY MORE HEAVY DUTY BULBS. HUSBAND HAS LEARNED HOW TO REPLACE THE BULBS THROUGH THE WHEEL WELL. I HAVE PAPERWORK FOR AT LEAST 7- 8 BULBS IN 3 1/2 YRS NEEDING REPLACEMENT. THINK SUBARU NEEDS TO ACKNOWLEDGE A PROBLEM IN EXTERIOR LIGHTS IN THE SUBARU 2011. *TR

02/16/2015
Components: EXTERIOR LIGHTING
Incident Date: 06/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC9B3******
Summary

I HAVE A 2011 SUBARU OUTBACK GREAT CAR THE PROBLEM IS I'M CHANGING A LOW BEAM BULB EVERY 6 TO 8 MONTHS. MY WIFE HAS A 2006 LEGACY WAGON AND I'VE ONLY HAD 1 BULB GO OUT. I CALLED MY SUBARU DEALERSHIP I WAS TOLD IT WAS BECAUSE I HAVE RUNNING LIGHTS ON THE CAR. I TOLD HIM I HAVE RUNNING LIGHTS ON MY 06 LEGACY AND DON'T HAVE THAT PROBLEM. THAT WAS THE END OF OUR CONVERSATION . MAYBE I'LL CALL SUBARU IN NJ. VERY HELPFUL GROUP. I WORKED WITH THEM WHEN I HAD HEAD GASKET ISSUES. *TR

02/03/2015
Components: EXTERIOR LIGHTING
Incident Date: 03/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

I HAVE HAD THE CAR SINCE AUGUST 2010 AND THE LOW LIGHT BEAMS KEEP BURNING OUT. I HAVE HAD TO REPLACE ONE OR THE OTHER THREE TIMES NOW. THIS TIME THE NEW BULB LASTED LESS THAN A YEAR. AND LAST YEAR I ALSO HAD TO REPLACE ONE OF THE HIGH BEAMS. I HAVE NEVER OWNED A CAR THAT NEEDED HEADLIGHTS REPLACED SO OFTEN (ACTUALLY I'VE NEVER HAD TO REPLACE A HEADLIGHT ON ANY OTHER VEHICLE I'VE OWNED). ALSO, I HAVE TO BRING IT TO A DEALER EVERY TIME THIS NEEDS TO BE DONE BECAUSE IT'S TOO DIFFICULT TO CHANGE MYSELF. IT'S VERY INCONVENIENT. THERE ARE MANY OTHER PEOPLE WHO HAVE THE SAME COMPLAINT SO IT LEADS ME TO THINK IT'S A FAULT THAT SHOULD BE ADDRESSED. OTHER THAN THIS, I LOVE MY CAR! *TR

01/31/2015
Components: EXTERIOR LIGHTING
Incident Date: 10/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC6B3******
Summary

SINCE THE VEHICLE WAS PURCHASED IN 2011 WE HAVE LOST BOTH DAY TIME RUNNING LIGHTS, ONE TAIL LIGHT AND THE DRIVER SIDE HEAD LIGHT TWICE. THE DRIVER SIDE HEADLIGHT ISSUE HAPPENED WITHIN THREE MONTHS. THIS SEEMS TO ONLY HAPPEN IN COLD WEATHER (TEENS AND TWENTIES). WE HAVE RECEIVED INSPECTION TICKETS FOR THIS ISSUE FROM THE POLICE. LOOKING ON LINE THERE ARE SEVERAL PEOPLE COMPLAINING ABOUT HEADLIGHT BLOWING VERY QUICKLY. ALSO, SUBARU HAS A VERY POOR DESIGN FOR ALLOWING OWNERS TO REPLACE THEIR OWN HEADLIGHTS. YOU HAVE TO TAKE IT TO THE DEALERSHIP WHERE THE INNER FENDER WELL HAS TO BE REMOVED AND THEN IT IS A VERY TIGHT SPACE TO REACH THE HEADLIGHT TO REPLACE IT. THIS CAN GET VERY EXPENSIVE TO THE CONSUMER AS WELL AS BEING A HUGE SAFETY ISSUE. *TR

01/24/2015
Components: EXTERIOR LIGHTING,AIR BAGS
Incident Date: 09/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC4B2******
Summary

THE AIRBAG WARNING LITE ON THE PASSENGER SIDE CAME ON AND STAYED ON FOR SEVERAL MINUTES. AFTER SEVERAL TRIPS THE LITE CAME ON AGAIN AND HAS STAYED ON. THE RESULT IS THAT THE BAG IS NOT ABLE TO DEPLOY IF THERE IS ANY TYPE OF ACCIDENT THAT INVOLVES THE FRONT END. THIS IS VERY CONCERNING TO MY FAMILY , I TRY TO AVOID ANYONE FROM RIDING IN THE FRONT PASSENGER SEAT. *TR

01/22/2015
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 01/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBHC6B3******
Summary

AT A HARD, FAST BRAKE TO AVOID TRAFFIC CONGESTION ON THE FREEWAY, THE CAR STALLED AND DIED. IT LOST ALL POWER AND HAD TO BE RESTARTED. A FAULTY TORQUE CONVERTER IS THE CULPRIT. THE TORQUE CONVERTER FAILURE IN THE SUBARU (NOT JUST OUTBACKS) HAS BEEN SHOWN TO RESULT IN A SUDDEN LOSS OF POWER / STALLED ENGINE, WHICH CAN ENDANGER THE DRIVER AND OTHER DRIVERS. *TR

01/19/2015
Components: EXTERIOR LIGHTING
Incident Date: 06/17/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

AFTER OWNING THIS VEHICLE BARELY 2 YEARS, THE 1ST HEADLIGHT (DRIVER SIDE) BULB BLEW OUT. TO REPLACE IT AT THE DEALERSHIP WAS $90 DUE TO THE DIFFICULTY OF REACHING THE BULB HOUSING - SO I WAS TOLD. THEN ABOUT 3-4 MONTHS LATER THE OTHER HEADLIGHT (PASSENGER SIDE) WENT OUT. THEN ABOUT 6 MONTHS LATER THE REAR LIGHT BULB WENT OUT. AROUND 2 MONTHS AGO (12/20/2014) THE DRIVER SIDE HEAD LIGHT WENT OUT AGAIN AND THEN PASSENGER SIDE WENT OUT LAST FRIDAY (1/17/2015). THIS IS A GREAT VEHICLE OVERALL, BUT I HAVE NEVER OWNED A VEHICLE THAT I'M CONSTANTLY REPLACING HEADLIGHTS (FRONT OR REAR). THIS IS VERY ANNOYING, EXPENSIVE AND DANGEROUS. *TR

12/17/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

I HAVE HAD TO CHANGE THE LOW BEAM HEADLIGHT BULBS AT LEAST 3 OR 4 TIMES ON THIS OUTBACK BASED ON THEM BURNING OUT PREMATURELY. I OWNED A 2003 OUTBACK THAT NEVER HAD THE HEADLIGHTS CHANGED, AND THIS IS HAPPENING TOO FREQUENTLY AND IS OCCURRING ON BOTH 2011 OUTBACKS I OWN. THE MOST RECENT LIGHT FAILURE WAS LAST NIGHT AS THE CAR STARTED. THE FIRST FAILED WHILE UNDER WARRANTY AND WAS REPLACED BY THE DEALER, AND THE SECOND ONE FAILED WITH 100 MILES OUT OF WARRANTY AND WAS NOT REPLACED BY THE DEALER. THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED. *TR

12/17/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S3BH675847******
Summary

I OWN TWO 2011 OUTBACKS AND EACH OF THEM ARE CONSUMING LOW BEAM HEADLIGHTS WITH AT LEAST 4 BULBS CHANGED IN UNDER 50000 MILES. I HAVE FILED A SIMILAR REPORT FOR THE OTHER 2011 SUBARU OUTBACK I OWN AND CONSIDER THIS ISSUE SERIOUS BASED ON THE LACK OF LIFE OF THE PART REGARDLESS THE TYPE OF BULB REPLACED. MY PREVIOUS 2003 OUTBACK NEVER HAD A BULB CHANGED IN IT, YET THIS VEHICLE IS PLAGUED WITH BULB ISSUES AND COSTS. *TR

12/14/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 454BRBCGC4B******
Summary

THIS IS A LOW BEAM HEADLIGHT ISSUE. I HAVE REPLACED CLOSE TO 6-8 LOW BEAM HEADLIGHTS OVER A YEAR AND HALF. NO ONE CAN FIND THE ANSWER AND SUBARU DOESN'T DEEM IT TO BE A SAFETY ISSUE, ALTHOUGH I DISAGREE. I HAVE HAD MY BATTERY TESTED FOR POWER SURGES AND THIS IS NOT HAPPENING. I'VE SEEN COUNTLESS OTHER POSTINGS FROM 2011 SUBARU OWNERS AND NOTHING IS BEING DONE. THE LOW BEAMS ARE BLOWING AND THE PROJECTION OF THE LIGHT IS NOT ADEQUATE FOR NIGHT TIME DRIVING. SOMETHING HAS TO BE DONE. I'VE ALSO HAD A SITUATION WHERE BOTH HIGH BEAM LIGHTS BLEW OUT AT THE SAME TIME. THAT ONLY HAPPENED ONCE. THE REPLACEMENT COSTS ARE ADDING UP BECAUSE THE LOW BEAM LIGHT IS IMPOSSIBLE TO DO WITHOUT BEING PUT ON A LIFT AT THE GARAGE. THANK YOU. *TR

12/05/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/02/2013
Crash: No
Fire: No
Summary

HELLO, MY FRONT HEADLIGHTS WENT OUT AFTER HAVING THE VEHICLE FOR 3 YEARS, I REPLACED THEM AND THEN WITHIN THE YEAR OF REPLACING, THE ONE WAS BURNT OUT AGAIN. I THINK THERE IS A PROBLEM SINCE I'LL HAVE REPLACED THE LIGHT 3 TIMES WITHIN 4 YEARS. THIS IS ESPECIALLY A PAIN SINCE YOU HAVE TO TAKE THE TIRE OFF TO REPLACE A LIGHTBULB. *TR

12/02/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

WE HAVE HAD TO REPLACE BOTH FRONT HEADLIGHTS MULTIPLE TIMES SINCE WE BOUGHT OUR OUTBACK. IT SEEMS MY WIFE IS DRIVING WITH ONE HEADLIGHT WAY TOO OFTEN. I HAVE RESEARCHED THIS PROBLEM AND WE ARE NOT ALONE. ONLINE I HAVE FOUND HUNDREDS OF OTHER PEOPLE WITH THE SAME PROBLEM. I AM CONVINCED THAT THIS IS A SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED BY SUBARU NOT TO MENTION IT'S A HUGE FINANCIAL BURDEN SINCE ACCESS TO THESE BULBS IS DIFFICULT EVEN FOR REPAIR SHOPS. *JS

12/02/2014
Components: EXTERIOR LIGHTING
Incident Date: 12/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCLC4B3******
Summary

THIS CAR IS SUBJECT TO PREMATURE AND FREQUENT HEADLIGHT BURN OUT. FOR EXAMPLE, BOTH HEADLAMPS WERE REPLACED BY DEALER IN LATE JANUARY 2014. THEY BOTH ARE BURNED OUT BY DECEMBER 2014, CREATING A VERY UNSAFE SITUATION. *JS

11/23/2014
Components: POWER TRAIN
Incident Date: 09/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B3******
Summary

SERVICE BULLETIN # 16-90-13 DESIGN CHANGE TO LOCK-UP TYPE TORQUE CONVERTER WHEN I HAVE TO COME TO A STOP OR IF I GO UP A HILL SLOW, OR IF I HAVE TO STOP QUICK MY VEHICLE WILL STALL. THIS IS DANGEROUS, ESPECIALLY IN TRAFFIC. I HAVE CHECKED EVERY OTHER POSSIBLE PROBLEM AND THEY ALL CHECK OUT FINE. I DO NOT FEEL THAT THE CONSUMER SHOULD HAVE TO PAY FOR A DEFECTIVE PART. IF I HAD TO STOP QUICK IN TRAFFIC IT WOULD BE VERY DANGEROUS. I HAVE ALREADY HAD THIS PROBLEM WHERE THE VEHICLE STALLED WITH TRAFFIC BEHIND ME. I FEEL THIS IS A "RECALL" AND NOT A ROUTINE MAINTENANCE PROBLEM. *TR

11/21/2014
Components: AIR BAGS
Incident Date: 11/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

THE AIRBAG INDICATOR FOR THE PASSENGER WILL NOT REMAIN ON, EVEN THOUGH THE PASSENGER MEETS THE REQUIRED WEIGHT. *TR

11/18/2014
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 11/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC3B3******
Summary

WHEN APPLYING THE BRAKES HARD AT THE A STOPPING POINT OF THE CAR IT KILLS THE ENGINE LEAVING YOU DEAD IN THE STREET. EMERGENCY PRESSURE HARD! OTHER THAN THAT THE BRAKES WORK GREAT. NOW IF YOU PUSH TRANS INTO NEUTRAL AND BRAKE HARD AS YOU WILL THE ENGINE IS NOT EFFECTED AND KEEPS ON RUNNING. THIS IS A AUTOMATIC BUT IT FEELS LIKE YOU DID NOT DEPRESS THE CLUTCH ON STOPPING THE CAR IF IT WERE A STANDARD STICK SHIFT TRANS. THERE IS A BUCKING AT STOPPING THEN THE ENGINE IS DEAD IN THE STREET. IF YOU LET UP THE BRAKE BEFORE THIS KILLS THE MOTOR THEN IT KEEPS RUNNING OR IF JUST LIGHT BRAKING THAT IS NORMAL NEEDED NO PROBLEM. OTHER THAN THAT DANGEROUS CONDITION IN CITY TRAFFIC THE CAR RUNS GREAT. THIS HAS TO BE A DEFECT IN DESIGN OF THE SYSTEM NEVER IN 30+ YEARS OF AUTO MECH TRADE HAVE I RUN ACROSS THIS IN ANY WORLD BRAND NAME CARS. *TR

11/17/2014
Components: EXTERIOR LIGHTING
Incident Date: 11/03/2014
Crash: No
Fire: No
Summary

THIS VEHICLE BUNS OUT A SET OF HEADLIGHTS EACH YEAR. *TR

11/17/2014
Components: EXTERIOR LIGHTING
Incident Date: 02/22/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC3B2******
Summary

HEADLAMPS (EITHER SIDE) TEND TO GO OUT YEARLY. THIS IS RIDICULOUS! IN ADDITION, IN ORDER TO CHANGE THEM OUT YOURSELF, YOU NEED TO HAVE LITTLE GIRL HANDS. NOT ONLY IS THIS A NUISANCE, BUT A SAFETY ISSUE. I CAN BARELY SEE WITH ONE LAMP OUT AND THERE ARE DEER EVERYWHERE...RIGHT NOW IT'S FREEZING IN DENVER AND I DO NOT HAVE ACCESS TO A HEATED GARAGE TO FIDDLE WITH THIS FOR AN HOUR. SUBARU NEEDS TO GET ON THEIR HORSE AND ADDRESS THIS WIRING ISSUE. IT IS A WIRING ISSUE. NO OTHER EXPLANATION! *TR

11/13/2014
Components: EXTERIOR LIGHTING
Incident Date: 10/03/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B1******
Summary

OVER THE SPAN OF 4 YEARS OWNING MY SUBARU OUTBACK, I HAVE HAD TO REPLACE THE SAME HEADLIGHT TWICE, AS WELL AS A PARKING LIGHT AND A TAIL LIGHT. THE HEADLIGHTS ARE IMPOSSIBLE TO REACH UNLESS YOU ARE A MECHANIC. MY UNDERSTANDING IS THAT THIS IS A COMMON ISSUE WITH SUBARU OUTBACK. I WOULD LIKE SUBARU TO ACKNOWLEDGE AND FIX THIS COSTLY AND POTENTIALLY DANGEROUS PROBLEM. *TR

11/11/2014
Components: STEERING,SUSPENSION
Incident Date: 07/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFCXB3******
Summary

SUBARU OUTBACK VIBRATES IN STEERING WHEEL AND SEATS AT SPEEDS FROM 60 TO ABOVE. THERE IS A SERVICE BULLETIN WHICH STATES THE STEERING COLUMN AND STEERING WHEEL GETS REPLACED. HAVE NOT FOUND ANY INFORMATION THAT THIS RECTIFIES THE ISSUE OR THAT IT MAKES THE CAR ANY MORE SAFE OR PLEASANT TO DRIVE. POSTINGS SUGGEST THAT THIS REPAIR DOES NOT IMPROVE THE ISSUE. *TR

11/05/2014
Components: EXTERIOR LIGHTING
Incident Date: 03/14/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC3B3******
Summary

THE FIRST TIME THE HEADLIGHT WENT OUT WAS DURING THE COLD MONTHS TWO YEARS AGO AND IT WAS ON THE DRIVER'S SIDE. A YEAR LATER (2013) , THE PASSENGER'S SIDE HEADLIGHT WENT OUT. I JUST REPLACED THE DRIVER'S SIDE HEADLIGHT AGAIN ON NOVEMBER 2, 2014. I HAVE NEVER HAD A VEHICLE, NOR HEARD OF ANYONE I KNOW HAVING A VEHICLE, THAT REQUIRES ANNUAL HEADLIGHT REPLACEMENTS. *TR

10/27/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 07/20/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC6B3******
Summary

AFTER OWNING THIS CAR FOR LESS THAN ONE YEAR, I HAD TO CHANGE THE LEFT HEADLAMP. I DO MY OWN WORK AND HAVE NEVER HAD AS MUCH TROUBLE WITH CHANGING A BULB THAN I HAVE WITH THIS OUTBACK. I HAD NO IDEA THAT THIS WOULD BECOME A "ROUTINE" SERVICE, ALTERNATING FROM LEFT TO RIGHT HEADLAMP(S). AFTER CHANGING OUT THE 5TH ONE (3 LEFT HEADLAMPS & 2 RIGHT HEADLAMPS) I PHONED THE DEALER TO SEE IF THERE HAD BEEN A RECALL, TSB OR IF OTHER OWNERS OF THIS OUTBACK HAD THE SAME TROUBLE. I WAS TOLD THEY COULD FIX THE PROBLEM AT MY COST. I WAS TOLD THEY KNEW OF A PROBLEM HOWEVER THERE WAS NO TSB ISSUED AND NO RECALL FOR THIS ISSUE. JUST YESTERDAY (26-OCT-2014) I HAVE DISCOVERED THE 3RD HEADLAMP ON THE RIGHT SIDE IS OUT AGAIN (RIGHT ON "SCHEDULE"). I DON'T REMEMBER HOW MANY LOW BEAM VS. HIGH BEAM BULBS I HAVE CHANGED BUT KNOW I HAVE ALSO CHANGED OUT THE FOG LIGHT ON THE LEFT SIDE ONCE. *TR

10/03/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/26/2014
Crash: No
Fire: No
Summary

CAR WAS JUST INSPECTED SEPT 2014. THREE LIGHT BULBS REPLACED. PRIOR TO THIS, WE HAVE BEEN REPLACING LIGHTBULBS EVERY FEW MONTHS. IT IS EXPENSIVE BECAUSE WE CANNOT CHANGE THE FRONT LIGHTS OURSELVES....IT HAD TO GO INTO THE SHOP. WE ACTUALLY NOW STORE BULBS IN THE GLOVE BOX BECAUSE THE HEADLIGHTS BURN OUT SO OFTEN. OUR MECHANIC SAID SUBARU HAS A PROBLEM WITH ITS WIRING HARNESS. SUBARU NEEDS TO STEP UP AND ADDRESS THIS AS I SEE IT IS A COMMON COMPLAINT HERE. *TR

09/02/2014
Components: EXTERIOR LIGHTING
Incident Date: 09/30/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

OUR 2011 SUBARU OUTBACK WAS PURCHASED NEW IN SUMMER 2010 AT CONTINENTAL MOTORS, ANCHORAGE, ALASKA. THE DRIVER'S SIDE LOW-BEAM ERRATICALLY DIMMED AND AFTER THREE SERVICE REQUESTS OVER THE NEXT TWO YEARS THE DEALER FINALLY AGREED THAT MY COMPLAINT WAS VALID AND REPAIRED THE PROBLEM. THE DRIVER'S SIDE HEADLIGHTS HAVE WORKED CONTINUOUSLY SINCE. LAST SUMMER (2013) THE PAX-SIDE LOW-BEAM DIED AND THE BULB WAS REPLACED. THIS SUMMER IT DIED AGAIN AND IS IN THE SHOP TODAY FOR REPLACEMENT (AS IS THE SMALL MARKER LIGHT IN THE SAME UNIT). I ASKED THE SERVICE REP IF THIS IS A CHRONIC SUBARU PROBLEM AND HE ACKNOWLEDGED THAT IT IS, ESPECIALLY IN THE LOWER 48. ACCORDING TO HIM THE DEALER(S) HAVE SUBMITTED COMPLAINTS TO THE MANUFACTURER REQUESTING A "FIX" OR REDESIGN OF THE ELECTRICAL CIRCUITRY. IT CERTAINLY SEEMS TO WARRANT A RECALL AND REPAIR. *TR

08/28/2014
Components: ENGINE AND ENGINE COOLING,POWER TRAIN
Incident Date: 06/18/2014
Crash: No
Fire: No
Summary

THE ENGINE SHUTS DOWN WHENEVER YOU BRAKE SUDDENLY OR USE ANY PRESSURE TO BRAKE (NOT COAST TO A STOP). THE CAR SHAKES AND THEN DIES AND YOU HAVE TO RESTART THE CAR. THIS HAPPENS ALMOST DAILY AND AFTER TAKING IT TO SEVERAL SHOPS IT WAS DETERMINED THAT THE TORQUE CONVERTER IS BAD AND NEEDS TO BE REPLACED. THERE IS A SERVICE BULLETIN OUT ABOUT FIXING THIS SO IT APPEARS TO BE A COMMON PROBLEM. EVEN A QUICK SEARCH ONLINE PRODUCES HUNDREDS OF SIMILAR COMPLAINTS FOR THIS MAKE & MODEL. GIVEN THAT THIS CAN STALL OUT AT ANY SPEED WITH ANY PRESSURE IN APPLYING THE BRAKES WITH THE TORQUE CONVERTER, THIS SHOULD BE AN IMMEDIATE RECALL FOR SAFETY CONCERNS!!! IT'S A FAULTY PART ON THE CAR, NOT A WEAR & TEAR ITEM. *TR

08/11/2014
Components: ELECTRICAL SYSTEM,AIR BAGS,SEATS
Incident Date: 07/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLCXB3******
Summary

WITH NO PASSENGER SEATED, THE SEAT BELT CHIME STARTED RINGING. TO TRY TO STOP IT, I LATCHED THE PASSENGER SEAT BELT. CHIMING CONTINUED. I NOTICE THE AIR BAG WARNING LIGHT WAS LIT. I DROVE THE CAR STRAIGHT TO MY SUBARU DEALER AND WAS TOLD THE PASSENGER SIDE AIR BAG SENSOR HAD FAILED. I WAS ALSO TOLD THE ONLY WAY TO FIX IT WAS TO REPLACE THE SEAT AT WELL OVER $1000. I WAS STILL LEFT WITH THE PROBLEM OF THE SEAT BELT CHIME. THE DEALERSHIP WOULDN'T DISABLE THE CHIME SO I SEARCHED THE INTERNET FOR A SOLUTION. WHAT I FOUND IS THAT THIS IS A VERY COMMON PROBLEM WITH 2011 OUTBACKS. I DID ALSO FIND OUT HOW TO DISABLE THE SEAT BELT CHIME. BECAUSE THIS IS SUCH A COSTLY REPAIR AND A COMMON PROBLEM, I HAVE TO BELIEVE THERE ARE MANY SUBARU OWNERS DRIVING AROUND WITH UNPROTECTED PASSENGERS HAVING DISABLING THEIR SEAT BELT CHIMES AND HAVING NO AIR BAG PROTECTION. IN FAIRNESS TO SUBARU, I CONTACTED CUSTOMER SERVICE AND THEY OFFERED TO SPLIT THE COST OF THE REPAIR. IT WILL STILL COST ME $798 FOR WHAT SHOULD BE A SIMPLE REPAIR BUT BECAUSE OF POOR ENGINEERING, A REPLACEMENT SEAT. I WOULD APPRECIATE YOU LOOKING INTO THIS MATTER. *TR

07/30/2014
Components: EXTERIOR LIGHTING
Incident Date: 08/06/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT CONTINUED TO DRIVE WITH THE HIGH BEAMS ENGAGED. THE CONTACT REPLACED THE HEADLIGHT BULB. THREE MONTHS LATER, THE DRIVER SIDE LOW BEAM BULB FAILED AND NEEDED TO BE REPLACED. THE DRIVER AND PASSENGER SIDE LOW BEAM BULBS WERE REPLACED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

07/22/2014
Components: FUEL SYSTEM, GASOLINE,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 07/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBJC4B3******
Summary

WHEN I TURNED THE CAR IN THE AFTERNOON THE CRUISE CONTROL WAS FLASHING, CHECK ENGINE LIGHT ON AND E-BRAKE ON. I LOOKED ONLINE SUBARU FORUMS AND THEIR IS A LOT OF CHATTER FOR THE GAS CAP HAVING ISSUES. I CHECKED MY GAS CAP AND NOTICED THE RUBBER GASKET WAS BROKEN. I PURCHASED A NEW ONE FROM THE DEALERSHIP, DROVE THE CAR AND THE LIGHTS ARE NOW OFF AND WORKING NORMAL..WE'LL SEE WHEN I TAKE A 6HR TRIP IN A FEW DAYS.. *TR

07/22/2014
Components: FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 07/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC1B2******
Summary

I BACKED OUT OF A PARKING SPOT, STOPPED AND, WITH MY FOOT ON THE BRAKE, SHIFTED TO DRIVE TO PULL FORWARD. THE CAR SURGED FORWARD RAPIDLY. I STOOD ON THE BRAKES, THE SURGE CONTINUED VERY BRIEFLY AND THEN THE CAR FINALLY STOPPED. THIS WAS THE FIRST INCIDENT OF THIS KIND IN THE THREE YEARS I HAVE OWNED THE CAR. *TR

06/25/2014
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 06/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 4SBRCKC4B34******
Summary

I WAS DRIVING ON THE FREEWAY WHEN MY CHECK ENGINE LIGHT, ABS BRAKE LIGHT, TRACTION CONTROL (ALL WHEEL DRIVE) LIGHT AND CRUISE CONTROL LIGHTS BEGAN FLASHING ALL AT ONCE. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD THAT ALL THE LIGHTS FLASH BECAUSE MOST DRIVERS IGNORE JUST THE CHECK ENGINE LIGHT. AT THE DEALER THE NEXT DAY I WAS TOLD THE SAME THING WITH THE ADDITION OF THE FACTS THAT THE ABS BRAKE SYSTEM AND THE TRACTION CONTROL SYSTEMS WERE ACTUALLY DISABLED DURING THIS INCIDENT. DURING THE CONVERSATION IT WAS SAID THAT TO CORRECT THE PROBLEM, A "REFLASH " OF THE COMPUTER SYSTEM WAS NEEDED AND THAT THIS WAS A KNOWN PROBLEM ON SOME OUTBACKS. I ASKED WHY THERE WAS NO RECALL IF THE PROBLEM WAS KNOWN AND WAS TOLD THEY JUST FIXED THE PROBLEM WHEN IT HAPPENED. THIS SEEMS TO ME TO BE A SIGNIFICANT SAFETY PROBLEM SINCE IF THE PROBLEM OCCURRED WHILE THE DRIVER WAS ON ICE OR SNOW OR WET ROAD , VEHICLE STABILITY WOULD BE COMPROMISED. I THINK SUBARU SHOULD AT LEAST BE MADE TO RECALL THE SUSPECTED VEHICLES AND FIX THE PROBLEM EVEN THOUGH IT IS SOMETHING THAT MAY NOT HAPPEN TO ALL VEHICLES. *TR

05/29/2014
Components: EXTERIOR LIGHTING
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC2B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE HEADLIGHTS AND THE TAILLIGHTS FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE HEADLIGHTS AND TAILLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AN STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V602000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

05/28/2014
Components: EXTERIOR LIGHTING
Incident Date: 05/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC0B3******
Summary

BOTH THE LOW BEAM HEADLIGHT BULBS WENT OUT AT THE SAME TIME. IT WAS NIGHTTIME, AND I HAD NO USE OF MY CAR. I BOUGHT NEW BULBS FROM THE AUTO PARTS STORE THE FOLLOWING DAY. WHEN I OPENED THE MANUAL TO GET INSTRUCTIONS FOR THE LIGHT BULB CHANGE, I FOUND THAT THE RECOMMENDED ADVICE IS TO BRING IN THE CAR TO THE DEALER! THERE ARE INSTRUCTIONS FOR THOSE WILLING TO BRAVE GETTING UNDERNEATH THE CAR! TO CHANGE A LIGHT BULB!! I AM FORTUNATE BECAUSE I WORK IN THE DAYTIME, AND DST HAS ALREADY STARTED. OTHERWISE I WOULD FIND IT NECESSARY TO GET A TOW TO A SHOP! FOR A LIGHT BULB! HEADLIGHTS ARE NECESSARY FOR SAFE AND LEGAL DRIVING AT NIGHT. JUST AS I SHOULDN'T NEED AN AUTO REPAIR SHOP TO CHANGE A TIRE, NOR SHOULD I NEED A HYDRAULIC CAR LIFT TO CHANGE A LIGHT BULB!! THIS IS SOMETHING THAT ANYONE WILLING TO GET A LITTLE GREASE ON THEIR FINGERS SHOULD BE ABLE TO ACCOMPLISH AT ANYTIME AT ANY PLACE SO THAT THE CAR WILL BE ROAD WORTHY AND THE DRIVER AND PASSENGERS WILL BE ABLE TO MAKE IT TO THEIR DESTINATION SAFELY. I HOPE THIS "ENGINEERING" CATASTROPHE WILL BE ADDRESSED AND RECTIFIED. *TR

05/13/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 05/13/2014
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE ENTERING A PARKING A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND THE CONTACT CRASHED INTO A POLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 39,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/31/14*CN THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 08/05/14

05/09/2014
Components: EXTERIOR LIGHTING
Incident Date: 05/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLCXB3******
Summary

HEADLIGHTS KEEP GOING OUT. THIS WILL BE MY 4TH TIME REPLACING THE HEADLIGHT BULBS ON THIS VEHICLE. *TR

05/06/2014
Components: SEAT BELTS
Incident Date: 09/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

SEAT BELTS DO NOT RETRACT COMPLETELY. THIS CAUSES THEM TO GET CAUGHT IN CLOSING DOOR AND POSSIBLE BECOME BENT AND UNABLE TO LOCK. DEALER WANTED TO CHARGE $99 TO DIAGNOSE PROBLEM. *TR

04/20/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 04/26/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKCXB2******
Summary

SAFETY CONCERNS WITH HESITATION ISSUE WITH TRANSMISSION AT SLOW SPEEDS WHEN APPLYING /GIVING MORE GAS. *TR

04/18/2014
Components: EXTERIOR LIGHTING
Incident Date: 05/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC1B3******
Summary

SINCE MAY OF 2012, MY WIFE HAS HAD TO REPLACE THE LOW BEAM LIGHT BULBS ON BOTH THE DRIVER AND PASSENGER SIDE NO FEWER THAN SIX TIMES. THIS IS A TERRIBLE ISSUE WITH THE VEHICLE, AS DRIVING WITH ONE BULB IS BOTH DANGEROUS AND ILLEGAL. IT IS ALSO PROHIBITIVELY EXPENSIVE TO CONTINUE REPLACING THESE BULBS AS THE ACCESS TO THEM IS CONVOLUTED AT BEST. SUBARU NEEDS TO ACKNOWLEDGE THAT THIS IS A RECURRENT PROBLEM WITH THE VEHICLE, AND THAT IT PUTS ITS CUSTOMERS AT RISK. A RECALL MUST BE ISSUED BEFORE THERE IS A FATALITY, NOT AFTERWARDS. *TR

04/05/2014
Components: EXTERIOR LIGHTING
Incident Date: 03/31/2014
Crash: No
Fire: No
Summary

BOTH OF MY HEADLIGHTS WENT OUT AT THE SAME TIME. HIGH BEAMS, FOG LIGHTS STILL WORK. TRIED REPLACING THE BULBS WITH GLOVED HANDS AND STILL NOT WORKING. I HAVE SEEN MANY OTHER COMPLAINTS ON ONLINE FORUMS ABOUT THE SAME THING. COULD BE A WIRING OR FUSE ISSUE? *TR

03/26/2014
Components: AIR BAGS
Incident Date: 11/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

THE PASSENGER AIR IS DISABLED WHEN MY WIFE OR DAUGHTER SITS IN THE FRONT PASSENGER SEAT. BOTH WEIGHT APPROXIMATELY 120 LBS. WE HAVE TAKEN IT TO THE DEALER AND THEY SAY IT WORKS AS DESIGNED BUT THAT MEANS MY WIFE AND DAUGHTER HAVE NO AIR BAG PROTECTION. SUBARU STATES THEY FIXED THE PROBLEM IN THE 2012 MODEL. THAT IS NO CONSOLATION TO ME. I READ THE AIR BAG SHOULD BE DISABLED FOR A 5TH PERCENTILE WOMEN WHICH IS 107 LBS. THIS IS A COMMON PROBLEM IN THE 2011 OUTBACK. *TR

03/24/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 01/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

I WOULD LIKE TO REPORT AN ABNORMAL BEHAVIOR IN MY CAR ON JANUARY 13, 2014 AS THIS IS A SAFETY MATTER. THE ROAD CONDITION WAS DRY AND THE OUTSIDE TEMPERATURE WAS ABOUT 40 DEGREES. FIRST I BACKED OUT OF MY GARAGE ONTO THE ROAD, THEN SHIFTED TO THE D POSITION AND DROVE ABOUT HALF A MILE FORWARD. I NOTICED THAT THE CAR DID NOT SLOW DOWN AS USUAL WHEN I APPLIED THE BRAKES AS I WAS APPROACHING THE FIRST INTERSECTION. I HAD TO PRESS THE BRAKE PEDAL MUCH FURTHER THAN USUAL. I DID NOT SLOW DOWN TO A COMPLETE STOP, MADE A RIGHT TURN AND CONTINUED TO DRIVE. I DECIDED TO PAY CLOSER ATTENTION TO THE BEHAVIOR OF THE CAR DURING THE NEXT BRAKING PERIOD. I DROVE ANOTHER QUARTER MILE AND I HAD TO APPLY THE BRAKES AGAIN AS I WAS APPROACHING A STOP SIGN. THE CAR DID NOT SLOW DOWN AS USUAL AGAIN, SO I HAD TO PRESS THE BRAKE PEDAL TO THE FLOOR TO MAKE A COMPLETE STOP. WHEN THE CAR FINALLY STOPPED MOVING I HEARD A LOUD SQUEAKING NOISE AND THE TACHOMETER ARROW WAS MOVING BACK AND FORTH BETWEEN 2000 AND 5000 RPM. IT SEEMED AS THOUGH THE CLUTCH WAS STILL ENGAGED EVEN THOUGH THE BRAKES WERE APPLIED AND THE CAR WAS NOT MOVING. THIS CONTINUED FOR 5-10 SECONDS UNTIL I SHIFTED INTO THE N POSITION AS I CONTINUED TO HOLD MY FOOT ON THE BRAKE PEDAL. THE SQUEAKING SOUND DISAPPEARED AND THE TACHOMETER ARROW WENT DOWN IMMEDIATELY. I SHIFTED BACK INTO THE D POSITION AGAIN WITH MY FOOT STILL ON THE BRAKE AND THE CAR BEHAVED NORMALLY. THIS PROBLEM HAS NOT APPEARED SINCE THAT TIME. I HAVE TAKEN THE CAR TO A SUBARU SERVICE DEALER AT NORWOOD, MA 02062 ON JAN. 27, 2014, BUT THEY DID NOT FIND ANYTHING WRONG (CUSTOMER #[XXX], INVOICE [XXX], MILES 31340). I WOULD LIKE TO GET TO THE BOTTOM OF THE PROBLEM SINCE THIS COULD BE A SERIOUS SAFETY ISSUE. I HAVE FILED A COMPLAINT TO SUBARU WEBSITE ON JANUARY 28, 2014 BUT DID NOT HEAR A WORD FROM THEM SINCE THAT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

03/17/2014
Components: AIR BAGS,SEATS
Incident Date: 03/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

AIR BAG IS NOT BEING TURNED ON WHEN A PASSENGER IS IN THE SEAT. THEY MEET THE 80+ WEIGHT REQUIRMENT. *TR

03/17/2014
Components: EXTERIOR LIGHTING
Incident Date: 08/01/2011
Crash: No
Fire: No
Summary

LOW BEAM HEADLIGHT BULBS BURN OUT APPROXIMATELY EVERY 3 MONTHS REQUIRING EXPENSIVE REPLACEMENTS. COMBINED WITH AN OVERLY DIFFICULT ACCESS TO REPLACE THEM, IT'S EFFECTIVELY AN EXTORTION SCHEME BY SUBARU TO FORCE YOU TO THE DEALERSHIP. *TR

03/09/2014
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 07/20/2013
Crash: No
Fire: No
Summary

I WAS ON VACATION DRIVING HOME. WAS AT ABOUT 300 MILES INTO A 400 MILE TRIP. DRIVING 68 MPH ON A DIVIDED HIGHWAY. TEMP APPROX. 85 DEGREES, SUNNY DAY. ATTEMPTED TO PASS A VEHICLE ON A HILL. ACCELERATED ABOUT MAX ACCELERATION AND VEHICLE COMPLETELY CUT OFF ALL POWER WHEN ACCELERATION ATTEMPT OCCURRED. I HAD TO PULL OVER IMMEDIATELY W/O ANY POWER. TRIED TO RE-START THE VEHICLE WITHOUT SUCCESS. CAR DID TURN OVER FOR ABOUT ONE SECOND THEN SHUT OFF COMPLETELY. RESULT WAS A NEED TO TOW THE VEHICLE TO A DEALER. VEHICLE SAT OVERNIGHT. WHEN THE DEALER TRIED TO START THE VEHICLE IT STARTED. AT THIS POINT I HAVE NOT HAD ANY PROBLEMS WITH THIS SITUATION. BUT I HAVE NOT BEEN IN A SITUATION OF BEING ON A LONG TRIP, IN 85 DEGREE TEMP AND ATTEMPTING A HARD PASSING ACCELERATION ON A STEEP HILL. *TR

02/27/2014
Components: EXTERIOR LIGHTING
Incident Date: 11/16/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B3******
Summary

I HAVE REPLACED SIX HEADLIGHT BULBS SINCE I BOUGHT THE CAR IN JULY 2011. I DON'T EVEN DRIVE THAT MUCH AFTER DARK. I DON'T USE THE AUTO HEADLIGHT FEATURE EITHER. *TR

02/03/2014
Components: EXTERIOR LIGHTING
Incident Date: 10/01/2013
Crash: No
Fire: No
Summary

IT IS NOW THREE HEADLIGHTS IN 24 MONTHS HAVE BURNT OUT. I WOULD JUST LIKE TO KNOW WHAT THE ISSUE IS WITH MY CAR. *TR

02/03/2014
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 01/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC6B3******
Summary

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

01/25/2014
Components: EXTERIOR LIGHTING
Incident Date: 06/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCCXB3******
Summary

PASSENGER SIDE HEADLIGHT HAS BURNT OUT 6 TIMES; SUBARU DENIES ANY UNDERLYING ISSUES, KEEP REPLACING THE HEADLIGHT; NO MORE WARRANTY AS THIS POINT; MAIN CONCERNS ARE SAFETY AND NUISANCE. *TR

01/21/2014
Components: EXTERIOR LIGHTING
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC8B3******
Summary

LOW BEAM HEADLIGHTS ONLY ILLUMINATE ROAD TO ABOUT 15 FEET IN FRONT OF CAR. HEADLIGHTS WERE THEN ADJUSTED BY SUBARU DEALER WHO STATED THEY WERE AT THE MAX HEIGHT. LIGHTS NOW ILLUMINATE TO ABOUT 25 FEET IN FRONT OF CAR. EXTREMELY POOR VISIBILITY AT NIGHT. SUBARU DEALER SAID THERE IS NOTHING MORE HE CAN DO. *TR

01/08/2014
Components: SERVICE BRAKES
Incident Date: 01/07/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRCAC0B1******
Summary

I PULLED UP INTO MY DRIVEWAY COMING HOME FROM SHOPPING AS USUAL, IT WAS APPROXIMATELY 5:45PM ON JAN 7, 2014. THE ROAD TO MY HOUSE AND MY DRIVEWAY HAVE AN INCLINE. I PULLED IN MY DRIVEWAY WHICH WAS DRY (THE STREET WAS ICY) STOPPED, TURNED OFF CAR, PUT MY FOOT ON THE BRAKE TO USE THE EMERGENCY BRAKE. MY FOOT BRAKE WENT TO THE FLOOR, NO TENSION, I TRIED IT OVER AND OVER AS MY CAR WAS ROLLING BACKWARDS, WENT TO HIT THE ELECTRONIC EMERGENCY BRAKE, NOTHING HAPPENED MY CAR WAS OFF ROLLING BACKWARDS OUT OF CONTROL PICKING UP SPEED, I THOUGHT THE ONLY THING THAT WILL STOP THIS CAR IS WHEN IT HITS SOMETHING, AND THANK GOD NO ONE WAS HURT! IT HIT THE ELECTRICAL BOX AND MAILBOX AND KNOCKED POWER OUT IN MY CUL-DE-SAC. THE ELECTRIC BOX FLIPPED OVER AND CAUGHT MY REAR TIRE AND STOPPED THE CAR! THIS WAS A COMPLETE BRAKE FAILURE, NO WAY TO STOP THE CAR!! VERY SCARY! I HAVE BEEN DRIVING A MANUAL TRANSMISSION SINCE I WAS A TEENAGER AND I AM 59. I HAVE VIDEO OF THE OFFICER PUSHING THE ELECTRONIC BRAKE NOT ENGAGING! *TR

01/06/2014
Components: SEATS
Incident Date: 01/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRELC1B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, HE HEARD AN ABNORMALLY LOUD POPPING NOISE FROM THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000.

12/23/2013
Components: VISIBILITY,SEAT BELTS,EQUIPMENT
Incident Date: 11/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE BACK UP CAMERA DEFECT AND REQUESTS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED THE BACK-UP CAMERA WAS NOT CENTERED PROPERLY, THE DRIVERS SIDE SHOULDER HARNESS INTERMITTENTLY WOULD NOT RETRACT FULLY. THEREFORE, CAUSING IT TO GET STUCK IN THE CLOSING DOOR AND THE HEAT REGISTER AT THE DRIVERS FOOT SEEMED TO BE PARTIALLY BLOCKED. THE DEALER INFORMED THE CONSUMER, THE REASON WHY THE CAMERA WAS NOT CENTERED, WAS BECAUSE IT HAD BEEN HIT, AND IT WOULD COST $99.00 TO REPAIR IT.

12/20/2013
Components: EXTERIOR LIGHTING
Incident Date: 03/08/2012
Crash: No
Fire: No
Vehicle Identification Number: 4SBRCCC9B33******
Summary

I HAVE TO REPLACE THE LOW BEAM HEAD LIGHTS ALL THE TIME ( 6 TIMES SINCE BUYING CAR) DRIVER SIDE 4 TIMES PASSENGER SIDE 2 TIMES. *TR

11/26/2013
Components: SERVICE BRAKES
Incident Date: 04/11/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC1B2******
Summary

MY 2011 SUBARU OUTBACK EXHIBITS BRAKE FAILURE INTERMITTENTLY UPON FIRST START OF THE ENGINE. ON NUMEROUS OCCASIONS, THE CAR WOULD NOT STOP WHILE I WAS APPLYING HEAVY PRESSURE TO THE BRAKES. AFTER A SERIES OF ACTUATIONS, THE BRAKES BEGIN TO WORK NORMALLY. TO DATE, THIS HAS NOT LEAD TO AN ACCIDENT. I HAVE TAKEN THE CAR TO THE DEALER ON SEVERAL OCCASIONS AND THEY HAVE NOT BEEN ABLE TO REPLICATE THE FAILURE AND AS A RESULT, HAVE INDICATED THERE IS NOTHING THEY CAN DO. THE FAILURE DOES NOT OCCUR EVERYDAY, SO IT IS NOT SURPRISING THAT THE DEALER CANNOT REPLICATE. DURING THE FIRST VISIT, THEY INDICATED THEY FOUND A LEAKING HOSE THAT WAS THE CAUSE, BUT THEN THE ISSUE RETURNED. AT MY REQUEST, THEY REPLACED THE BRAKE FLUID, BUT THIS ISSUE RETURNED ONCE AGAIN. I HAVE CONTACTED SUBARU USA WHO ALSO STATED THAT THERE IS NOTHING THAT CAN BE DONE. *TR

11/03/2013
Components: SERVICE BRAKES
Incident Date: 10/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKCXB3******
Summary

WHILE TRAVELING AT 70 MPH ON I-65 THE CAR SUDDENLY SLOWED DOWN, THE CHECK ENGINE AND BRAKE LIGHTS BEGAN BLINKING. AND AS WE PULLED INTO THE EMERGENCY LANE THE CAR CAME TO A COMPLETE STOP, THE BRAKES HAVING SEIZED. THE CAR WAS STARTED AGAIN BUT COULD NOT MOVE. THE CHECK ENGINE AND BRAKE LIGHT KEPT BLINKING. AFTER ABOUT AN HOUR, THE BRAKES UNLOCKED AND THE CAR WAS ABLE TO BE TOWED TO THE SUBARU DEALER IN NASHVILLE. THE SERVICE DEPT. TECHNICIAN PERFORMED A DIAGNOSTIC TEST. WHILE THE TEST SHOWED THAT A "BRAKING EVENT" HAD OCCURRED, THERE WAS NO INDICATION OF A CURRENT PROBLEM. THE TECHNICIAN DROVE THE CAR 50 MILES WITH A MONITOR, BUT EVERYTHING WORKED FINE. WE DID NOT WANT TO DRIVE THIS CAR ANYMORE SINCE THE PROBLEM COULD NOT BE DETECTED, AND BOUGHT A NEW OUTBACK TO DRIVE HOME. NEEDLESS TO SAY, IF OUR CAR HAD STOPPED IN A MIDDLE OR LEFT LANE OF THE EXPRESSWAY, WITH LARGE TRUCK TRAFFIC GOING 70 MPH., A TERRIBLE ACCIDENT MOST LIKELY WOULD HAVE OCCURRED. *TR

09/12/2013
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
Incident Date: 10/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCAC8B3******
Summary

DURING THE 2 YEARS SINCE I PURCHASED MY 2011 OUTBACK 2.5I (CVT), THERE HAVE BEEN ABOUT 15 OCCASIONS WHERE I WAS GOING DOWNHILL, USING ENGINE BRAKING, WITH MY FOOT OFF THE ACCELERATOR, CRUISE CONTROL NOT ENGAGED, BUT GAS WAS FED TO THE ENGINE, RESULTING IN SPEEDS OF 45 TO 50 MPH (4500 RPM) IN 2ND GEAR. ONE INDICATOR THAT GAS IS BEING FED TO THE ENGINE IS THE FUEL ECONOMY GAUGE SHOWS POOR GAS MILEAGE. THIS DEFINITELY DOES NOT FEEL LIKE ENGINE BRAKING WHEN THE ENGINE IS SCREAMING AS YOU ARE SPEEDING DOWNHILL. USUALLY WHEN I DRIVE THE SAME STRETCH OF ROAD USING ENGINE BRAKING MY SPEED IS 30 TO 35 MPH IN 2ND GEAR AND THE FUEL ECONOMY GAUGE SHOWS NO FUEL IS BEING CONSUMED. SUBARU REFUSES TO COMMENT ON THIS PROBLEM SINCE I CANNOT REPRODUCE IT FOR THEM. I ASKED THE SERVICE MANAGER ABOUT THE SIMILAR BUT LESS SEVERE, REPEATABLE BEHAVIOR, OF CYCLING BETWEEN ACCELERATING TO OVER 2000 RPM AND DECELERATING TO ABOUT 1200 RPM. HE SAID THIS IS DONE TO MEET EMISSION STANDARDS. *TR

07/30/2013
Components: EXTERIOR LIGHTING
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

WE ARE EXPERIENCING CHRONIC HEADLIGHT, TAILLIGHT AND BRAKE LIGHT BURN OUT ISSUES. WE HAVE HAD THE RIGHT HEADLIGHT REPLACED TWICE AND THE LEFT HEADLIGHT REPLACED ONCE AS WELL AS THE TAILLIGHT AND BREAK LIGHTS REPLACED ONCE SINCE NOVEMBER OF 2012. WE DO NOT LIVE ON A BUMPY ROAD OR HAVE ANY OTHER ODD DRIVING CONDITIONS. WE DRIVE OUR CAR ONLY ON NORMAL PAVED ROADS IN A SUBURBAN ENVIRONMENT. OUR SUBARU DEALER HAS NOT BEEN ABLE TO RESOLVE THIS PROBLEM. WE BELIEVE THIS IS A MAJOR SAFETY ISSUE AS WE NEVER KNOW WHEN THE LIGHTS ARE GOING TO BURN OUT. *TR

07/24/2013
Components: POWER TRAIN,ENGINE
Incident Date: 07/06/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC7B3******
Summary

THIS VEHICLE IS HESITATING FROM A START, POSING A HIGH RISK OF CAUSING A SERIOUS ACCIDENT WHEN ENTERING TRAFFIC. THE HESITATION OCCURS, ON AVERAGE, ONCE EVERY 300 MILES UNDER DIFFERING CONDITIONS. I HAVE TAKEN THE VEHICLE TO SUBARU SERVICE FOUR TIMES BECAUSE OF THIS PROBLEM. THEY STATE THEY CAN?T SOLVE THE ISSUE BECAUSE THEY CAN?T ?DUPLICATE? IT. I HAVE INFORMED THEM OVER AND OVER AGAIN THAT IT IS AN INTERMITTENT PROBLEM BUT THEY REFUSED TO KEEP THE CAR LONG ENOUGH TO DUPLICATE THE PROBLEM. I HAVE ASKED SUBARU FOR A REPLACEMENT BUT ALL THEY WILL OFFER IS YET ANOTHER APPOINTMENT ?TO ATTEMPT TO DUPLICATE THE CONCERNS?. IN THE MEANTIME, I AM FORCED TO DRIVE A VEHICLE WITH A SERIOUS SAFETY PROBLEM, WHICH OCCURS RANDOMLY WITHOUT WARNING. THIS HESITATION DEFECT APPEARS TO BE A COMMON ISSUE WITH THIS POWER TRAIN, PLACING NUMEROUS DRIVERS AT RISK. PLEASE SEE THE FOLLOWING ASSOCIATED COMPLAINTS: 10290805 10297490 10307668 10343600 10346037 10346648 10347133 10351374 10354541 10355908 10355908 10356951 10358243 10411748 10413779 10448621 10505368 10515376 THANK YOU FOR YOUR TIME. *TR

06/21/2013
Components: STEERING
Incident Date: 04/15/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4VRCLC5B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING ASSIST FAILED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600. *TR

06/21/2013
Components: ELECTRICAL SYSTEM
Incident Date: 04/02/2013
Crash: No
Fire: No
Vehicle Identification Number: 4F4BRCAC2B3******
Summary

I RECEIVED A RECALL FROM SUBARU, ON APRIL 2013, THAT REQUIRE TO REPLACE IMMEDIATELY MY REMOTE STARTER. I CONTACTED TWICE THE DEALER, SUBARU OF EVANSTON, SKOKIE, ILL AND AFTER 2-3 MONTHS THEY DID NOTHING. SUBARU OF AMERICA HAS A WEB ADDRESS WHERE A CUSTOMER CAN NOT REACH THEM. *TR

06/19/2013
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 07/01/2011
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRDLC9B2******
Summary

ON JUNE 30, 2011 AT 11PM I LOOKED OUT OF MY WINDOW AND OUR ENTIRE GARAGE WAS ENGULFED IN FLAMES. THIS BUILDING WAS NOT COMPLETED AND HAD NO ELECTRICAL OR HEATING SYSTEM. I BELIEVED AT THAT TIME THAT IT WAS THE CAR(SUBARU) THAT STARTED THE FIRE. ,AS THE INTENSITY OF THE FIRE WAS ON THE SIDE OF THE GARAGE WHERE IT WAS PARKED.I HAD JUST HAD IT DETAILED THE DAY BEFORE THE FIRE, AS THE DEALERSHIP HAD DONE SOME EXTRA ELECTRICAL WORK AND THE CAR WAS RETURNED TO US FILTHY. I HAD ALWAYS SUSPECTED THAT IT WAS THE SUBARU THAT STARTED THAT FIRE AND A COUPLE OF WEEKS AGO I RECEIVED A LETTER FORM SUBARU STATING THAT THE "PUDDLE LIGHTS" WIRING COULD OVER HEAR AND START A FIRE. GUESS WHERE I HAD ELEC. WORK DONE?I HAD THE LIGHTED FLOOR BOARD LIGHTS INSTALLED (RIGHT ABOVE THE PUDDLE LIGHTS) THIS FIRE HAS LEFT MY HUSBAND(STILL) VERY DEPRESSED AS WE LOST ALL HIS TOOLS AND EVERYTHING IN THAT GARAGE WHICH INCLUDED ITEMS TO FINISH THE CONSTRUCTION AND MANY VALUABLE PERSONAL ITEMS. I REALIZE THIS IF AFTER THE FACT, BUT AFTER RECEIVING THAT LETTER FORM SUBARU, I FEEL THAT MY SUSPICION IS JUSTIFIED AND THINK THAT SUBARU SHOULD MAKE THIS RIGHT.THIS BUILDING WAS ERECTED FOR OVER FIVE YEARS AND THERE WASN'T ANYTHING IN THERE THAT WOULD OF STARTED THAT FIRE, OTHER THAN THAT CAR. PLEASE FEEL FREE TO CONTACT US. *TR

06/18/2013
Components: EXTERIOR LIGHTING
Incident Date: 06/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC9B3******
Summary

THE PASSENGER'S-SIDE LOW BEAM HEADLIGHT BURNED OUT A WEEK AGO AND WAS REPLACED BY THE DEALER. ONE WEEK LATER, THE DRIVER'S-SIDE LOW BEAM HEADLIGHT BURNED OUT. THE CAR ONLY HAS 15,000 MILES PRESENTLY. THE DEALER REPORTS THAT THIS IS A COMMON OCCURRENCE IN LATE-MODEL OUTBACKS. I LIVE IN ALASKA WHERE THE USE OF HEADLIGHTS IS MANDATORY ON SOME ROADS. FREQUENT AND UNANTICIPATED LOSS OF THE HEADLIGHTS IS A SAFETY HAZARD AS WELL AS COSTLY. *TR

06/17/2013
Components: SUSPENSION
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO EXCESSIVE FRONT END VIBRATION. *SMD THE CONSUMER STATED HE HAD ALL FOUR TIRES ROTATED AND BALANCED, BUT THE FRONT END VIBRATION CONTINUED. THE FRONT END WAS ALIGNED, BUT THE PROBLEM PERSISTED. AT THE RECOMMENDATION OF THE DEALER, THE CONSUMER PURCHASED FOUR NEW TIRES, BUT TO NO AVAIL.

06/12/2013
Components: STEERING
Incident Date: 06/21/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4VRCLC5B3******
Summary

HIGH WINDS CAUSED A LOSS OF STEERING AND THE ENTIRE CAR WAS MOVED AND I ALMOST BLEW INTO A SEMI.THIS ALWAYS HAPPENS IN HIGH WINDS (25- 30MPH AND ABOVE ). INTERNET BLOGGERS CALL THIS " LANE WANDERING" SUBARU REFUSES TO ADDRESS THIS PROBLEM. I FILED A CLAIM WITH SUBARU OF AMERICA AND THEIR RESPONSE WAS "IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". I AM PAST THE DATE OF BEING ABLE TO USE THE LEMON LAW. THE ONLY OPTION SUBARU HAS GIVEN ME IS TO TRADE-IN THE CAR WITH A $1500 DISCOUNT TOWARD A NEW ONE. I HESITATE TO DO BUSINESS WITH THEM AGAIN AS THERE IS A TRUST ISSUE AND I CANNOT, IN GOOD CONSCIENCE,SELL THE CAR TO SOMEONE ELSE. IT IS VERY DANGEROUS AND I AM AFRAID TO DRIVE IT.I DID SPEAK TO A GENTLEMAN WITH THE SAME PROBLEM AND HE SAID SUBARU BOUGHT BACK THE CAR FROM HIM, HOWEVER THEY REFUSED TO DO THAT FOR ME. I HAVE BEEN TRYING TO RESOLVE THIS PROBLEM WITH SUBARU FOR A COUPLE OF YEARS WITH NO SATISFACTION. HERE IS A LINK THAT MAY BE HELPFUL. HTTP:/WWW.SUBARUOUTBACK.ORG/FORUMS/104-GEN-4-2010-PRESENT/31638-OB-LANEWANDERING.HTML. *TR

06/10/2013
Components: ELECTRICAL SYSTEM
Incident Date: 06/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC1B2******
Summary

THE NAVIGATION SYSTEM AND RADIO BEGAN TO EXPERIENCE PROBLEMS WITH THE VOLUME CONTROL. THE SYSTEM REFUSED TO CHANGE CHANNELS OR ALLOW YOU TO CONTROL THE VOLUME. IT EITHER BLASTED TO EAR-SPLITTING VOLUMES OR STOPPED WORKING ALL TOGETHER. *TR

05/16/2013
Components: POWER TRAIN
Incident Date: 02/15/2012
Crash: No
Fire: No
Vehicle Identification Number: 454BRBAC4B1******
Summary

WHILE DRIVING AT 40 OR 50 MILES AN HOUR, MY HUSBAND TRIES TO SHIFT TO 4TH OR 5TH GEAR AND THE GEAR SLIPS INTO REVERSE. THEN THE CAR CAN'T GO IN REVERSE. WE BOUGHT THE CAR IN JUNE 2011. THIS FIRST HAPPENED WHEN THE CAR WAS ABOUT 8 MONTHS OLD. THE DEALERSHIP REPLACED BUSHINGS. THE SAME THING HAPPENED AGAIN A FEW MONTHS LATER, ON THE HIGHWAY, WITH MY TWO KIDS IN THE CAR, WHEN MY HUSBAND WAS SHIFTING FROM 5TH TO 6TH. THE DEALERSHIP REPLACED BUSHINGS. THE SAME THING HAPPENED ON MAY 11, 2013, WHILE WE WERE ON THE HIGHWAY AND MY HUSBAND WAS SHIFTING FROM 4TH TO 5TH; THE GEAR SLIPPED INTO REVERSE. THE CAR THEN CAN'T GO IN REVERSE. *TR

05/07/2013
Components: SERVICE BRAKES
Incident Date: 02/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE BRAKING, THE TRACTION CONTROL AND ABS SYSTEM WARNING LIGHTS ILLUMINATED. THE ENGINE MADE A KNOCKING NOISE AND VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO GENERATE A FAILURE CODE. THE DEALER REPLACED THE TRANSMISSION DRIVE BELT HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 60,000.

04/30/2013
Components: EXTERIOR LIGHTING
Incident Date: 12/07/2011
Crash: No
Fire: No
Summary

I PURCHASED MY VEHICLE NEW FROM DEALER 18 MONTHS AGO MY VEHICLE REQUIRES A LOW BEAM BULB REPLACEMENT EVERY 6 WEEKS TO 3 MONTHS. I HAVE BEEN PULLED OVER BY THE POLICE ON NUMEROUS OCCASIONS DUE TO THIS DEFECT. POOR ACCESS FOR HEADLIGHT REPLACEMENT IS ANOTHER SAFETY ISSUE THAT COMPOUNDS THIS PROBLEM. I ALWAYS LEAP A REPLACEMENT HEADLIGHT IN MY PREVIOUS CARS FOR SUCH THE RARE OCCASION THAT A BULB BURNED OUT I COULD EASILY PULL OVER AND IN 2-3 MINUTES BE BACK ON THE ROAD WITH FUNCTIONING LIGHTS. I HAVE NEVER OWNED A VEHICLE THAT REQUIRED LAYING ON THE GROUND, HAVING TO REMOVE THE INNER FENDER AND LIKELY IF YOU AREN'T A PETITE 5 FOOT TALL INDIVIDUAL SUCH AS MYSELF YOU MAY ALSO HAVE TO REMOVE THE TIRE TO ACCESS A HEADLIGHT. THIS IS A SERIOUS SAFETY ISSUE AND THE DEALERSHIP TELLING ME THERE ARE NO SERVICE BULLETINS PERTAINING TO SUCH A PROBLEM. ALL THEY(SUBARU DEALER) CAN DO IS GIVE ME A NEW BULB AND THAT I AM NO LONGER UNDER WARRANTY FOR A BULB IF ANYONE OTHER THAN THEY (SUBARU DEALER)INSTALLS THE BULBS . RIDICULOUS! I FEEL MORE CONCERNED ABOUT THE BULB BURNOUT SHORTOUT OR WHATEVER IT IS ISSUE DUE TO THE FACT THAT YOU JUST CAN'T FIX IT ALONG SIDE THE ROAD IF YOU HAD TO. *TR

04/30/2013
Components: EXTERIOR LIGHTING
Incident Date: 12/07/2011
Crash: No
Fire: No
Summary

I PURCHASED MY VEHICLE NEW FROM DEALER 18 MONTHS AGO MY VEHICLE REQUIRES A LOW BEAM BULB REPLACEMENT EVERY 6 WEEKS TO 3 MONTHS. I HAVE BEEN PULLED OVER BY THE POLICE ON NUMEROUS OCCASIONS DUE TO THIS DEFECT. POOR ACCESS FOR HEADLIGHT REPLACEMENT IS ANOTHER SAFETY ISSUE THAT COMPOUNDS THIS PROBLEM. I'VE ALWAYS KEPT A REPLACEMENT HEADLIGHT IN MY PREVIOUS CARS FOR SUCH THE RARE OCCASION THAT A BULB BURNED OUT I COULD EASILY PULL OVER AND IN 2-3 MINUTES BE BACK ON THE ROAD WITH FUNCTIONING LIGHTS. I HAVE NEVER OWNED A VEHICLE THAT REQUIRED LAYING ON THE GROUND, HAVING TO REMOVE THE INNER FENDER AND LIKELY IF YOU AREN'T A PETITE 5 FOOT TALL INDIVIDUAL SUCH AS MYSELF YOU MAY ALSO HAVE TO REMOVE THE TIRE TO ACCESS A HEADLIGHT. THIS IS A SERIOUS SAFETY ISSUE AND THE DEALERSHIP TELLING ME THERE ARE NO SERVICE BULLETINS PERTAINING TO SUCH A PROBLEM. ALL THEY(SUBARU DEALER) CAN DO IS GIVE ME A NEW BULB AND THAT I AM NO LONGER UNDER WARRANTY FOR A BULB IF ANYONE OTHER THAN THEY (SUBARU DEALER)INSTALLS THE BULBS. RIDICULOUS! I FEEL A GREATER CONCERN ABOUT THE BULB BURNOUT SHORTOUT OR WHATEVER IT IS ISSUE DUE TO THE FACT THAT YOU JUST CAN'T FIX IT ALONG SIDE THE ROAD IF YOU HAD TO. ALL CAR HEADLIGHTS SHOULD BE EASY TO GET TO AND REPLACE THEY ARE JUST THAT IMPORTANT. ESPECIALLY WHEN A CAR HAS REALLY QUESTIONABLY OPERATING HEADLIGHTS SUBARU. *TR

04/29/2013
Components: TIRES,WHEELS
Incident Date: 04/19/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC2B3******
Summary

MY 2011 SUBARU OUTBACK CAME WITH OE CONTIPROCONTACT P225/60R17. THIS IS A TIRE OF CONTINENTAL THAT HAS AN 80000 MILE WARRANTY. THESE TIRES ON MY CAR WORE DOWN TO THE TIRE REPLACEMENT INDICATOR AT 36750 MILES. . I CALL CONTINENTAL AND WAS TOLD THAT OE TIRES ON NEW CARS ARE FOR DEFECT ONLY, NOT MILEAGE. I FEEL THIS IS A TOTAL RIPOFF ON THE PART OF CONTINENTAL TIRES AND A TOTAL MISREPRESENTATION OF MATTER. WHEN THE RETAIL TIRE HAS THE 80K WARRANTY. I FEEL CONTINENTAL SHOULD REIMBURSE ME THE PRO RATED AMOUNT ON THE $724 SPENT ON THE EXACT REPLACEMENT TIRES I PURCHASED. *TR

04/23/2013
Components: POWER TRAIN
Incident Date: 04/22/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC2B2******
Summary

THE ISSUE STARTED AT AROUND 25,000 MILES. MY 2011 SUBARU OUTBACK, UPON SHIFTING FROM REVERSE TO DRIVE OR FROM PARK TO DRIVE FROM A COLD START, THE TRANSMISSION WOULD PAUSE FOR A SECOND OR TWO THEN WOULD EXHIBIT A LOUD BANG/CLUNK AND THE CAR WOULD LURCH FORWARD. WARMING THE CAR FOR SEVERAL MINUTES (~5-10 MINUTES) DID NOT SOLVE THE ISSUE. I READ OTHERS WHO HAD THE SAME ISSUE SO AT 28,622 MILES (~1.5 MONTHS FROM THE FIRST INCIDENT) I BROUGHT THE CAR TO THE SUBARU SERVICE/DEALER. UNFORTUNATELY THEY COULD NOT REPLICATE THE ISSUE, LIKELY DUE TO THE FACT THAT THEY DID A TRANSMISSION RELEARN BEFORE TRYING TO TEST THE TRANSMISSION. THE CAR WAS FINE FOR ABOUT 2 DAYS AFTER RECEIPT FROM SERVICE, BUT THEN THE BANG/CLUNK/LURCH BEGAN AGAIN, ON AND OFF, UNDER THE SAME CONDITIONS MENTIONED EARLIER (I.E., COLD START, SHIFTING INTO DRIVE, ETC.) UNTIL ITS FAILURE ON APRIL 22 (MILEAGE ~33,400, ~3 MONTHS AFTER BRINGING THE CAR TO THE SUBARU SERVICE/DEALER NOTED ABOVE). THE TRANSMISSION FAILED WHILE I WAS DRIVING 45 MPH, AFTER I HEARD A BANG FROM UNDER THE VEHICLE. THE VEHICLE WAS STILL CONTROLLABLE, BUT ONLY FIRST GEAR WORKED. THE CAR TODAY (APRIL 23) IS AT THE SERVICE STATION TO DETERMINE IF IT IS A TRANSMISSION ISSUE OR A COMPUTER ISSUE. *TR

04/23/2013
Components: EXTERIOR LIGHTING
Incident Date: 01/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC2B2******
Summary

DRIVER SIDE LOW BEAM HEADLIGHT FAILED AT ABOUT 29,000 MILES. PASSENGER SIDE LOW BEAM HEADLIGHT FAILED AT ~32,000 MILES (ROUGHLY 3 MONTHS TIME ELAPSED BETWEEN EVENTS). *TR

04/09/2013
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC4B1******
Summary

THIS CAR IS A SUBARU OUTBACK 2.5I MANUAL 6SPD TRANSMISSION. WHILE AT A STOP LIGHT WITH CAR IDLING, THE RPM'S GET VERY LOW AND CAR DIES. STARTS BACK UP RIGHT AWAY, BUT THEN AFTER IDLING FOR 15-20 SECONDS, THE CAR WILL DIE AGAIN. CONCERNED THAT THIS MAY HAPPEN WHILE DRIVING AS I HAVE READ REPORTS OF MANY OTHER MODELS OF THE SAME CAR DOING THE SAME THING WHILE DRIVING. THE DEALER SAYS THERE IS NOTHING WRONG AND THEY WILL CHARGE A TON OF MONEY TO COME BACK AND TELL ME THERE IS NOTHING WRONG. IT IS A CLEAR SAFETY ISSUE IF THE CAR CANNOT HOLD AN IDLE AND/OR DIES WHILE DRIVING. *TR

03/27/2013
Components: WHEELS
Incident Date: 11/19/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC7B3******
Summary

REPEATED SEVERE SHIMMING OF CAR WHEN DIRT OR MUD GETS IN WHEEL WELLS. IN WINTER ANY SLUSH OR SNOW ON THE WHEELS CAUSES A CONTROL PROBLEM. CAR AND STEERING WHEEL SHAKE SEVERELY. ONCE INSIDE OF WHEELS ARE PRESSURE WASHED PROBLEM DISAPPEARS, ONLY TO REAPPEAR WHEN DIRT AGAIN GETS INTO THE WHEELS. DISCUSSION WITH THE DEALER INDICATED THAT THIS IS A COMMON PROBLEM ESPECIALLY IN WINTER. INTERNET SEARCH INDICATES THIS ALSO IS A COMMON PROBLEM ESPECIALLY IN THE 2011 SUBARU OUTBACK'S. THIS IS A DESIGN FLAW IN THE DESIGN OF THE WHEELS WHICH PICK UP DEBRIS ON A LARGE FLAT LEDGE. I FEEL THIS IS A SAFETY ISSUE AS CONTROL OF VEHICLE IS COMPROMISED WHEN YOU HAVE SEVERE SHAKING. *TR

03/25/2013
Components: EXTERIOR LIGHTING
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

THE CAR'S HEADLIGHTS BURN OUT AT A VERY FREQUENT RATE. REPLACING THEM IS VERY INCONVENIENT AND TIME CONSUMING SINCE YOU HAVE TO REMOVE THE WHEELS IN ORDER TO GET ACCESS. DEALER CHARGES $100.00 TO REPLACE. SOMETHING MUST BE WRONG WITH THE ELECTRICAL SYSTEM SINCE MY OTHER SUBARU HAS NEEDED ONLY ONE REPLACEMENT SINCE 2004. *TR

03/18/2013
Components: AIR BAGS
Incident Date: 01/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCB33******
Summary

WE HAVE A SUBARU OUTBACK THAT WE PURCHASED IN MAY 2011. IN JANUARY 2013 THE AIRBAG INDICATOR BEGAN TO TURN OFF RANDOMLY WHILE I WAS SEATED IN THE FRONT PASSENGER SEAT. IT HAPPENS INTERMITTENTLY AND WITHOUT ANY CHANGE IN BEHAVIOR OR MOVEMENT ON MY PART WE HAVE BROUGHT THE CAR TO THE DEALER AND THEY SAY THERE IS NOT A PROBLEM WITH THE SYSTEM. I HAVE CALLED THE SUBARU COMPANY AND THEY SAY THE SYSTEM IS OPERATING AS DESIGNED AND SINCE THE DEALER CANNOT FIND THE PROBLEM THERE IS NONE. THE COMPANY ALSO STATE THERE HAVE BEEN COMPLAINTS BY OTHER PEOPLE MY WEIGHT. (117 LBS.) THEY ALSO STATE THAT THE AIRBAG WILL NOT INFLATE IF THE INDICATOR FOR THE AIRBAG IS OFF. I HAVE EXPRESSED MY FEAR OF NOT HAVING AN AIRBAG IN CASE OF AN ACCIDENT TO NO AVAIL. I FEEL THAT THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED . *TR

03/12/2013
Components: EXTERIOR LIGHTING
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: WMWRC33506T******
Summary

I HAVE NOW REPLACED 3 LOW BEAM LIGHT BULBS IN MY CAR WITHIN THE LAST 6 MONTHS. TWO ON THE LEFT AND ONE ON THE RIGHT. THIS IS A HUGE SAFETY ISSUE. BULBS SHOULD NOT BURN OUT THIS QUICKLY AND REPEATEDLY. *TR

03/11/2013
Components: EXTERIOR LIGHTING
Incident Date: 12/03/2012
Crash: No
Fire: No
Summary

DRIVER SIDE HEADLAMP BURNED OUT, REPLACED AT DEALERSHIP AND 12 WEEKS LATER THE PASSENGER SIDE HEADLAMP BURNED OUT. I AM SHOCKED THAT A VEHICLE WITH ONLY 20,000 MILES WOULD ALREADY HAVE TWO HEADLAMPS BURN OUT WITHIN WEEKS OF EACH OTHER. DEALERSHIP DENIES ANY KNOWLEDGE OF A PROBLEM WITH HEADLAMPS EVEN THOUGH INTERNET IS FLOODED WITH SIMILAR COMPLAINTS. *TR

03/04/2013
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 07/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC7B3******
Summary

SUBARU OUTBACK LOW BEAM HEADLIGHTS GOING OUT IS A DANGEROUS SAFETY ISSUE. PURCHASED 2011 OUTBACK IN NOV 2010. JULY 2011 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. NOV 2011 PASSENGER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. JULY 2012 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. DEALER CHECKED OUT LIGHTING SYSTEM AND FOUND NO PROBLEMS. DEC 2012 BOTH LOW BEAM HEADLIGHTS OUT. CALLED SUBARU CORPORATE AND THEY SAID THEY HAD NO REPORTS OF THIS PROBLEM (EVEN THOUGH THERE ARE LOTS OF DISCUSSIONS ONLINE). REPLACED AT LOCAL MECHANIC BECAUSE IT WAS 17 DEGREES OUT AND THESE BULBS ARE NOT EASY OR CHEAP TO CHANGE (MY COST WAS $40+ FOR 2 BULBS PLUS $38 FOR MECHANIC INSTALL). IDENTIFIED THAT DEALER BULBS REMOVED WERE PHILIPS. REPLACED WITH SYLVANIA. MARCH 2013 DRIVER SIDE LOW BEAM HEADLIGHT OUT AGAIN. CALLED CORPORATE AGAIN. THEY SUGGESTED TAKING TO LOCAL DEALER (45 MINUTES AWAY) TO HAVE THEM CHECK THE CAR OUT. CORPORATE AND DEALER ARE SORRY TO HEAR OF PROBLEM AND WILL CHANGE THE BULB ... BUT THAT DOESN'T ELIMINATE THE SAFETY ISSUE. IN ADDITION, IT DOESN'T TAKE CARE OF THE HASSLE OR THE COSTS. IF YOU NEED MORE EXAMPLES OF THIS SAME PROBLEM (TO PROVE IT IS NOT JUST MY CAR), CHECK OUT THESE OTHER CASES LISTED ON THIS NHTSA WEBSITE: 2011 ------------------------- DATE OF INCIDENT: 03/01/2013 NHTSA ID NUMBER: 10500919 DATE OF INCIDENT: 05/03/2012 NHTSA ID NUMBER: 10487940 DATE OF INCIDENT: 09/13/2012 NHTSA ID NUMBER: 10475296 DATE OF INCIDENT: 08/17/2012 NHTSA ID NUMBER: 10471366 2010 ---------------------------- DATE OF INCIDENT: 11/01/2011 NHTSA ID NUMBER: 10498055 DATE OF INCIDENT: 10/01/2010 NHTSA ID NUMBER: 10486749. *TR

03/01/2013
Components: EXTERIOR LIGHTING
Incident Date: 03/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC6B3******
Summary

THE LOWBEAM HEADLAMPS ON THIS VEHICLE HAVE AN UNUSUALLY SHORT LIFESPAN. ON SEVERAL OCCASIONS, BOTH DRIVER AND PASSENGER SIDE HEADLAMPS HAVE FAILED WITHIN A FEW DAYS OF ONE ANOTHER LEADING TO AN UNSAFE VEHICLE CONDITION. THE DEALER AND SUBARU HAVE REFUSED TO PERFORM FREE DIAGNOSTIC TESTS TO DETERMINE THE CAUSE OF THE HEADLAMP FAILURES AND SHORT LIFESPAN. *TR

02/08/2013
Components: AIR BAGS
Incident Date: 02/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC8B3******
Summary

FIRST I WILL SAY I AM AN ADULT FEMALE WEIGHING 120 LBS, SUFFICIENT WEIGHT TO ACTIVATE AIRBAGS. WE JUST PURCHASED THIS CAR AND WENT FOR LONG TRIP AND I NOTICED MY AIR BAG LIGHT WAS OFF. I TRIED TO ADJUST POSITIONS AND SOMETIMES I COULD GET IT TO COME BACK ON, ONLY TO FIND A FEW MINUTES LATER THAT IS OFF AGAIN, THIS PROCESS WAS REPEATED THE WHOLE 7 HOUR TRIP. WE WERE TRAVELING ON SNOW COVERED ROADS SO THIS WAS VERY UPSETTING TO NOT HAVE THE AIR BAGS WORKING. THIS IS A SERIOUS PROBLEMS THAT NEEDS TO BE FIXED. WHAT GOOD ARE SAFETY FEATURES IN A CAR IF THEY DO NOT WORK PROPERLY. *TR

01/09/2013
Components: SERVICE BRAKES
Incident Date: 02/08/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC7B2******
Summary

I PURCHASED A SUBARU OUTBACK (2011). SINCE THAT TIME, I HAVE COMPLAINED TO THE DEALER OF "SOFT BRAKES." THE CAR DOES NOT STOP IN A TIMELY, OR EFFECTIVE MANNER. I HAVE TO OVERCOMPENSATE FOR ROUTINE STOPPING DISTANCES; AND, YOU CANNOT PANIC STOP. THERE IS AT LEAST 2 INCHES OF PLAY IN THE BRAKE; IT FAILS TO STOP ADEQUATELY IN A SAFE MANNER; AND THE BRAKES ARE SIMPLY UNRESPONSIVE IN AN EMERGENCY STOP. *TR

12/20/2012
Components: AIR BAGS
Incident Date: 12/14/2012
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBCCXB3******
Summary

THE VEHICLE IN QUESTION WAS MOVING AT ABOUT 35 MPH WHEN ITS FRONT END COLLIDED WITH THE SIDE OF A CAR MOVING SLOWLY ACROSS ITS PATH. THE DRIVER'S SEATBELT WORKED PROPERLY. THE AIR BAG DID NOT DEPLOY. *TR

12/17/2012
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 12/16/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCGC3B3******
Summary

I WAS DRIVING AT 65 MPH WITH THE CRUISE CONTROL ON AND ALL OF SUDDEN THE CRUISE DISENGAGED, CHECK ENGINE LIGHT, BRAKE, AND TRACTION CONTROL LIGHTS LIT UP ON THE INSTRUMENT PANEL. THE CAR'S LOSS OF SPEED COULD HAVE CAUSED AN ACCIDENT AS THE LOSS OF SPEED WAS FAIRLY DRAMATIC. DISCONNECTED THE BATTERY TO SEE IF THAT WOULD HELP, IT DID, BUT ONLY FOR A DAY. IT HAPPENED AGAIN TODAY 12/17/2012. *TR

12/11/2012
Components: EXTERIOR LIGHTING
Incident Date: 05/03/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

THE LOW BEAM HEADLIGHTS HAVE BURNED OUT TWICE. THE CAR IS A 2011 SUBARU OUTBACK, AND IT HAS LESS THAN 30,000 MILES ON IT. THE HEADLIGHT SETTING IS NOT KEPT ON THE "AUTO" SETTING. (SOME CLAIM USING THE AUTO SETTING CAUSES THE LIGHTS TO SWITCH ON-AND-OFF MORE CAUSING ADDITIONAL WEAR TO THE HEADLIGHT.) THE HEADLIGHTS WERE INSTALLED BY A DEALER, SO IT CAN BE ASSUMED THEY WERE INSTALLED TO CORRECT SUBARU SPECIFICATIONS. THE COMMUTE TO AND FROM WORK EVERY DAY IS A SINUOUS, TREE-LINED ROAD, WITH THE OCCASIONAL DEER CROSSING. DURING THIS TIME OF YEAR, THE COMMUTE TO AND FROM WORK IS IN THE DARK. HAVING ONE OR BOTH HEADLIGHTS BURN OUT IS A SAFETY ISSUE; DRIVING WITH THE HIGH-BEAMS ON JUST TO SEE THE ROAD IS ALSO A SAFETY ISSUE AND IS ILLEGAL. *TR

12/05/2012
Components: ELECTRICAL SYSTEM
Incident Date: 11/25/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC0B2******
Summary

AS I WAS PASSING ANOTHER VEHICLE THE CAR MADE A LOUD CLUNK AND I LOST POWER TO THE ENGINE. I WAS IN THE OPPOSITE LANE OF A TWO LANE ROAD AND HAD TO SQUEEZE MY WAY BACK INTO MY LANE BEFORE A HEAD ON COLLISION WITH AN ON COMING CAR. AFTER I SAFELY GOT TO THE SIDE OF THE ROAD IT WAS DETERMINED THAT THE CAR HAD NO IGNITION CONNECTION. THE CAR WOULD TURN OVER BUT NOT RUN. WHEN THE CAR WAS TOWED TO THE DEALERSHIP AND TESTED IT WAS DETERMINED THAT THE SIGNAL BETWEEN THE KEY AND THE IGNITION SYSTEM HAD BEEN BROKEN. AFTER THE KEYS WERE REPROGRAMMED THE CAR RAN JUST FINE. HOWEVER, I AM VERY CONCERNED THAT THIS COULD HAPPEN AGAIN AND PLACE MY FAMILIES LIVES IN DANGER AGAIN. I HAVE RECEIVED NO ASSURANCES THAT THIS WILL NOT HAPPEN AGAIN. *TR

11/13/2012
Components: AIR BAGS,SERVICE BRAKES
Incident Date: 11/10/2012
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBAC7B1******
Summary

I BELIEVE MY ANTI-LOCK BRAKES MALFUNCTIONED ON MY 2011 SUBARU OUTBACK AND IF THIS IS THE CASE THEN SOMEONE IN AUTO SAFETY DATA COLLECTION NEEDS TO KNOW ABOUT IT. I WAS DRIVING DOWN AN OFF RAMP DURING SNOWY CONDITIONS. I APPLIED MY BRAKES AT AROUND 35 MPH AND THEY ABRUPTLY LOCKED UP. THERE WAS NO SHUTTER/SHIMMER EFFECT THAT I MIGHT EXPECT WITH ANTI-LOCK BRAKES AS THEY GO ON AND OFF WHILE TRYING TO GRIP THE ROAD. I APPLIED THEM AGAIN WITH THE SAME JOLT FOLLOWED BY SLIDING. I TRIED THIS SEVERAL TIMES AS I APPROACHED THE INTERSECTION. THOUGH THE LONG OFF RAMP DID SLOW ME DOWN, AT ABOUT 15 MPH (I THINK) I PLOWED THE LEFT FRONT OF MY CAR INTO THE FORD RANGER IN FRONT OF ME. THIS IMPRESSIVELY CRUSHED THE LEFT FRONT SIDE OF MY CAR AND MY AIR BAGS DID NOT DEPLOY. THE POINT OF IMPACT WAS THE LEFT SIDE OF THE FRONT BUMPER, BUT IT HIT AT THE UPPER 2-3 INCHES OF THE BUMPER. I'M NOT SURE IF THE AIRBAGS SHOULD HAVE DEPLOYED WITH THIS TYPE OF IMPACT, BUT IF THEY WERE SUPPOSED TO DEPLOY THEN SOMEONE NEEDS TO KNOW ABOUT IT TOO. *TR

11/08/2012
Components: SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BREJC4B2******
Summary

2011 SUBARU OUTBACK. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE SUDDEN ACCELERATION PROBLEMS STARTED SHORTLY AFTER HE PURCHASED THE VEHICLE. ON TWO OCCASIONS, HE CAME CLOSE TO HAVING AN ACCIDENT. THE CONSUMER BELIEVED THERE WAS AN ISSUE WITH THE PEDAL ARRANGEMENT. HE STATED HE REALIZED HE WAS CROSSING HIS RIGHT LEG OVER HIS LEFT LEG TO APPLY PRESSURE TO THE BRAKE PEDAL. THE BRAKE POWER ASSIST AMPLIFIED THE APPLIED FORCE VERY WELL, BUT AT TIMES THE BRAKE PEDAL SEEMED TO GET TOO CLOSE TO THE FLOOR BOARD. HE FOUND THE BRAKE PEDAL WAS HIGH WHEN THE ENGINE WAS OFF AND SANK TO A LOWER LEVEL WHEN THE ENGINE WAS STARTED. THE LEVEL COULD GET CLOSE TO THE OPERATING PLANE OF THE ACCELERATOR PEDAL. ON ONE OCCASION, HE FLIPPED OFF THE COVER ON THE BRAKE PEDAL AND WAS BRAKING ON A BARE STEEL PLATE. HE DISCOVERED HE WAS USING MORE NATURAL ERGONOMIC MOTION AND GOT TOO CLOSE TO THE RIGHT EDGE OF THE BRAKE PEDAL. THE DISTANCE BETWEEN THE EDGES OF THE BRAKE PEDAL AND THE ACCELERATOR PEDAL WAS ABOUT THREE INCHES. THE WIDTH OF THE SOL OF HIS SIZE 12 SHOE WAS ABOUT 4 1/2 INCHES. THE CONSUMER BELIEVED THE PROBLEM WAS AN ENGINEERING DESIGN PROBLEM THAT INVOLVED THE VACUUM BRAKING SYSTEM, THE ACCELERATOR LINKAGE DESIGN AND ERGONOMIC.

10/15/2012
Components: SERVICE BRAKES
Incident Date: 10/15/2012
Crash: No
Fire: No
Summary

AS BRAKES WERE STEPPED ON CAR WAS SLOW TO RESPOND TO BRAKING PRESSURE. THE CAR CONTINUED TO ROLL BUT FINALLY CAME TO A STOP BUT THE BRAKE PEDAL WENT TO THE FLOOR. ON SUBSEQUENTLY STEPPING ON THE BRAKE PEDAL I HAD BRAKE RESPONSE, BUT IF I KEPT PRESSURE ON THE BRAKE PEDAL IT WOULD GO TO THE FLOOR. THIS IS UNUSUAL AS UP UNTIL THIS INCIDENT THERE WAS A VERY SOLID BRAKE FEEL AND THE BRAKE PEDAL WOULD STOP AND HOLD ABOUT HALFWAY TO THE FLOOR. ALSO OF NOTE AND REPORTED IS THAT AT 1500 MILE THIS CAR HAD STEERING VIBRATION AND STEERING CONTROL ISSUES, WHICH WERE FINALLY ADDRESSED AT 11,500 MILES. *TR

10/02/2012
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 08/06/2011
Crash: Yes
Fire: No
Summary

2011 SUBARU OUTBACK. CONSUMER STATES VEHICLE ROLLED DOWN THE STREET WITHOUT THE KEY IN IGNITION AND ENGINE OFF *TGW THE CONSUMER STATED THE VEHICLE FINALLY CAME TO REST IN HIS NEIGHBOR'S YARD. THE CONSUMER THEN NOTICED THE GEAR SHIFT WAS IN DRIVE. THE CONSUMER STATED ACCORDING TO THE MANUAL, THE KEY WAS NOT SUPPOSED TO COME OUT OF THE IGNITION, UNLESS THE GEAR SHIFT WAS IN PARK AND THE ENGINE WAS OFF. THE CONSUMER STATED ON AUGUST 6, 2011, WHEN HE RETURNED TO HIS VEHICLE, HE ATTEMPTED TO START THE VEHICLE, BUT THE ENGINE WOULD NOT TURN OVER. THE CONSUMER CONTACTED SUBARU. THE SUBARU EMPLOYEE STATED THERE MAY HAVE BEEN A PROBLEM THE KEY OR THE SECURITY SYSTEM. THE VEHICLE WAS TOWED AND A COUPLE OF DAYS LATER, THE CONSUMER WAS INFORMED THE BATTERY HAD BEEN REPLACED AND THE VEHICLE WAS READY TO BE PICKED UP. ABOUT TWO MONTHS LATER, THE CONSUMER EXPERIENCED A SIMILAR PROBLEM, BUT AFTER THREE ATTEMPTS, THE VEHICLE STARTED. THE CONSUMER ALSO STATED THE HEADLIGHTS WOULD NOT GO OUT, UNLESS THE KEY WAS REMOVED FROM THE IGNITION.

09/17/2012
Components: ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC6B3******
Summary

MY CAR JUST TURNED 17000 MILES. I BOUGHT IT NEW IN 2011. IT IS GARAGED WHENEVER NOT IN USE AND HAVE PHOTOS OF IT IN THE GARAGE. THE MUFFLER AND EXHAUST SYSTEM ARE RUSTING VERY BADLY. I WASH THE CAR REGULARLY WHEN DIRTY. THIS SHOULD NOT BE HAPPENING - THERE MUST BE A DEFECT IN THE TYPE OF MATERIALS USED. I FIRST NOTICED THIS BACK IN JUNE AND IT IS GETTING WORSE. THIS SHOULD BE REPLACED BY SUBARU - I SHOULDN'T NEED A NEW MUFFLER/EXHAUST SYSTEM ON A NEW CAR IN LESS THAN 20,000 MILES! I HAVE TAKEN PHOTOS OF THE PROBLEM THAT I CAN PROVIDE IF REQUESTED. *TR

09/13/2012
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/13/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

I AM ON MY THIRD SET OF HEADLIGHT BULBS CAR IS 23 MONTHS OLD AND BULBS KEEP BURNING OUT. NEVER HAD A PROBLEM LIKE THIS. MANY OTHER OWNERS HAVE THE SAME ISSUE AND NO RESOLUTION HAS BEEN FOUND. THIS IS THE LOW BEAM BULBS THAT BURN OUT. NOT AT THE SAME TIME USUALLY WITHIN 2-4 WEEKS OF EACH OTHER. *TR

09/10/2012
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/05/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC7B2******
Summary

WHILE PULLING INTO A PARKING SPACE, THERE WAS SUDDEN ACCELERATION AS IF THE CHOKE HAD TURN ON, SIMILAR TO WHEN STARTING THE VEHICLE. IT LASTED ONLY A SHORT WHILE, BUT I DID HAVE TO PUT THE VEHICLE IN NEUTRAL. THIS ALSO OCCURRED ONCE BEFORE APPROX. ONE MONTH PRIOR THIS , WHILE PULLING INTO MY GARAGE. AM CURIOUS IF ANY OTHER REPORTS OF THIS TYPE HAVE BEEN REPORTED. *TR

09/07/2012
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/01/2011
Crash: No
Fire: No
Summary

FUEL GAUGE FAILS TO SHOW CORRECT AMOUNT OF FUEL IN THE TANK. FUEL GAUGE WILL ONLY SHOW ABOUT 2/3 FULL WHEN THE FUEL TANK IS FULLY FUELED. THERE ARE SEVERAL REPORTS OF SAME PROBLEM POSTED AT WWW.SUBARUOUTBACK.ORG/FORUMS REGARDING FUEL GAUGE INCORRECTLY DISPLAYING THE FUEL LEVEL. 2011 SUBARU OUTBACK 3.6 LIMITED, PURCHASED MAY 2010, 1ST OWNER. *TR

08/22/2012
Components: STEERING,SUSPENSION,POWER TRAIN
Incident Date: 08/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

EVEN AFTER ALL THE SOA (SUBARU OF AMERICA) "FIXES" / SERVICE BULLETINS I STILL HAVE A VIBRATION ISSUES AT HIGHWAY SPEEDS, FEEL IT IN THE SEAT AND IN STEERING WHEEL. IT GETS WORSE AT HIGHWAY SPEEDS IF YOUR GOING AROUND A CURVE ON IT TENDS TO GET WORSE. EVEN AFTER THROUGH THE CURVE.. ALSO NOTED IT DOESN'T MATTER WEATHER CONDITIONS HOT, COLD RAINING OR DRY. *TR

08/18/2012
Components: EXTERIOR LIGHTING
Incident Date: 08/17/2012
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC9B3******
Summary

I KEEP REPLACING HEADLIGHT BULBS AND THEY KEEP BURNING OUT FRIDAY WE HAD TO DRIVE A MOUNTAIN ROAD WITH FOG LIGHTS ONLY BECAUSE THEY BOTH BURNED OUT. THERE MUST BE A PROBLEM AS IT IS HAPPENING ALL TO OFTEN. *TR

04/24/2012
Components: SERVICE BRAKES, HYDRAULIC,POWER TRAIN
Incident Date: 04/23/2012
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBACXB1******
Summary

I PULLED INTO MY DRIVEWAY (RELATIVELY LEVEL) AND PARKED MY CAR. AS I EXITED THE VEHICLE I NOTICE THAT MY CAR WAS ROLLING FORWARD (I HAVE A MANUAL TRANSMISSION) AND ATTEMPTED TO SET THE ELECTRIC PARKING BRAKE BY PUSHING REPEATEDLY ON THE BUTTON TO THE LEFT OF THE STEERING WHEEL. THE PARKING BRAKE DID NOT SET AND MY CAR GAINED SPEED AND CONTINUED DOWNHILL INTO THE WOODS BEHIND MY HOME. I AM NOT SURE IF I WAS DRAGGED OR PARTIALLY IN THE CAR, BUT WAS ABLE TO CLEAR THE VEHICLE BEFORE IT HIT A FENCE, A TREE AND EVENTUALLY COME TO A STOP. THIS HAS HAPPENED IN MY GARAGE ONCE AND AT A GAS STATION, BUT I WAS ABLE TO GAIN CONTROL OF THE VEHICLE BY HITTING THE PARKING BRAKE BUTTON. I DO NOT KNOW IF I AM NOT SETTING THE BRAKE BEFORE EXITING OR AM NOT DEPRESSING IT FULLY BEFORE EXITING OR WHY IT DID NOT STOP WHEN I HIT IT REPEATEDLY. I TYPICALLY SET THE CAR IN GEAR, BUT OBVIOUSLY DID NOT DO THIS ON THESE OCCASIONS. *TR

03/20/2012
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 12/22/2011
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRBGC8B3******
Summary

ALOT OF BRAKE PEDAL TRAVEL LOW BRAKE TOOK ALOT OF DISTANCE TO SLOW DOWN WASN'T ABLE TO STOP THE CAR AT 35 MPH HIT OTHER CAR. HAD CAR LOOK AT MANY TIMES STILL THOMAS SUBARU DIDN'T THINK ANYTHING WAS WRONG WITH CAR FROM DAY ONE I TOLD THEM MY BRAKES WEREN'T RIGHT IT TAKES ALOT OF DISTANCE ( PEDAL ) WHICH INCREASE AMOUNT OF TIME NEEDED TO SLOW AND STOP THE CAR.. I FEEL THE BRAKE MASTER CYLINDER IS NOT WORKING RIGHT STILL THOMAS SUBARU WILL NOT FIX THE CAR UNTIL AN RECALL. I ALSO THINK RECALL NO. 11V562000 WHICH IS ONLY FOR 2012 CARS MIGHT ALSO NEEDS ADDED FOR 2011 CARS. I NOW HAVE 31,000 AND STILL HAVE BAD BRAKES. I NEED HELP SUBARU WILL NOT HELP. *KB

02/29/2012
Components: STEERING
Incident Date: 03/23/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBBC6B1******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL STARTED TO VIBRATE AND SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE STEERING COLUMN, BRAKES, TIRES, LOWER CONTROL ARMS AND A TIRE ALIGNMENT WAS PERFORMED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 8,022 AND CURRENT MILEAGE WAS 23,000.

02/15/2012
Components: STRUCTURE,TIRES,WHEELS
Incident Date: 01/15/2012
Crash: No
Fire: No
Summary

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE SHAKING WHILE DRIVING DUE TO SNOW AND ICE BUILD-UP IN THE TIRES.*TGW THE DEALER WASHED THE UNDERSIDE OF THE CAR IN HOT WATER, TO MELT THE ICE WHICH RESOLVED THE PROBLEM.

02/14/2012
Components: AIR BAGS
Incident Date: 05/31/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKCXB3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHEN SOMEONE WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS AND THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED UNLESS THE FAILURE WAS DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE 11,500. UPDATED 03/14/12*LJ

02/11/2012
Components: POWER TRAIN
Incident Date: 07/21/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC8B2******
Summary

CAR WAS BRAND NEW AND THE TRANSMISSION WAS JERKING WHEN I SLOWED DOWN FOR A RED LIGHT AND THEN HAD TO START AGAIN BEFORE THE CAR CAME TO A FULL STOP. THIS WAS A CONSTANT ISSUE AND ALSO DID THE SAME THING WHEN CAR WAS DOWNSHIFTING DURING TRAFFIC. *TR

02/11/2012
Components: ELECTRICAL SYSTEM,EQUIPMENT
Incident Date: 10/26/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC8B2******
Summary

THERE IS AN INTERFERENCE WITH THE CAR AUDIO SYSTEM. THERE IS AN 'AM' TYPE BUZZING SOUND THAT COMES THRU THE SPEAKERS AT RANDOM TIMES. SOMETIMES IT IS VERY LOW IN VOLUME AND IS SPORADIC. EARLIER THIS MONTH WHILE DRIVING OUT OF TOWN FOR A 3 HOUR DRIVE, THE BUZZING WAS VERY LOUD AND CONTINUED WHETHER THE RADIO WAS ON AM, FM, CD, SATELLITE AND EVEN CONTINUED WHEN WE TURNED THE RADIO OFF. THIS LOUD BUZZING SOUND WENT ON FOR OVER 1/2 HOUR AND WAS EXTREMELY FRUSTRATING. REPORTED TO MY SUBARU DEALERSHIP 3 TIMES NOW WITH NO RESOLUTION. I AM SURE THERE IS SOMETHING THAT IS NOT RIGHT WITH THIS VEHICLE AND I EXPECT THE DEALERSHIP TO FIND IT AND FIX IT. *TR

02/01/2012
Components: ELECTRICAL SYSTEM,AIR BAGS,SEATS
Incident Date: 05/10/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBFC4B3******
Summary

THE PASSENGER SIDE AIRBAG FAILS TO ACTIVATE OR CYCLES ON AND OFF WHILE THE ADULT PASSENGER REMAINS SEATED IN THE PROPER POSITION. DEALER CLAIMS NO DEFECTS DETECTED YET IS UNABLE TO RESOLVE THE PROBLEM. MANUFACTURER REPRESENTATIVE IS ALSO UNABLE TO PROVIDE ANY ASSISTANCE IN THE RESOLUTION OF THE PROBLEM EVEN TO THE POINT OF NOT ACKNOWLEDGING THAT A PROBLEM EXISTS. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS YOU CANNOT RELY ON WHETHER OR NOT THE AIRBAG WILL BE PROPERLY ACTIVATED OR EVEN DEPLOY IN THE EVENT OF AN ACCIDENT. *TR

01/23/2012
Components: POWER TRAIN,WHEELS
Incident Date: 01/18/2012
Crash: No
Fire: No
Vehicle Identification Number: 454BRBCCXB1******
Summary

I HAVE A SUBARU BECAUSE I LIVE OFF THE PAVED ROAD AND IT IS AN OFF-ROAD CAR. TWO PROBLEMS: 1) IF DRIVING IN SNOW, SNOW PACKS INTO THE WHEEL WELL AND PREVENTS FRONT WHEELS TURNING PROPERLY. I CARRY A WEEDOUT, OTHER PEOPLE I HAVE TALKED TO CARRY ICE PICKS AND TROWELS FOR GETTING THE SNOW OUT. THIS HAS HAPPENED TO ME SINCE DEC 2010, WHENEVER DRIVING IN WET SNOW. I HEARD IT DISCUSSED ON CAR TALK, SO I KNOW IT IS A COMMON COMPLAINT. 2) MANUAL TRANSMISSION LINKAGE IS NOW EXPOSED ON THE UNDERSIDE OF THE 2011. THE CAR GETS STUCK IN ONE GEAR AND WILL NOT SHIFT. HAPPENED IN 2ND AND 4TH. I GOT IT TO THE DEALER AND THEY REMOVED STICKS AND GRAVEL FROM THE LINKAGE. THEY SAID THEY HAD MANY 2011 MANUAL TRANSMISSION SUBIES IN THAT WEEK WITH STICKS AND GRAVEL IN THE LINKAGE DUE TO THE BAD WEATHER. I COULD NOT GO UP HILLS OR START FROM A STOP WHEN IT WAS STUCK IN 4TH. I COULD NOT DRIVE OVER 20MPH WHEN STUCK IN 2ND. I COULD NOT REVERSE EITHER WAY. THIS IS NOT SAFE, ESPECIALLY WHEN DRIVING IN SNOW AND TRAFFIC IN THE MOUNTAINS. I ASKED THE DEALER IF THEY COULD PUT ON SOMETHING TO COVER AND PROTECT THE LINKAGE AND THEY SAID NO, EVER SINCE SUBARU WENT TO 6 FORWARD GEARS THE LINKAGE IS EXPOSED AND THEY CANNOT ADD ANYTHING TO COVER IT. I THINK THE 6 FORWARD GEAR MANUAL TRANSMISSION OUTBACKS SHOULD BE RECALLED, AND THEY SHOULD GO BACK TO 5 GEARS FORWARD AND PROPERLY COVER UP THE LINKAGE. *TR

01/23/2012
Components: WHEELS
Incident Date: 01/01/2012
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE WHEELS WERE DEFECTIVE. THE WHEELS ACCUMULATED SNOW AND CAUSED THE VEHICLE TO VIBRATE OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS, BUT THE DEALER COULD NOT REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS AN ENGINEERING DEFECT THAT COULD NOT BE CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 24,000. THE VIN INFORMATION WAS NOT AVAILABLE.

01/18/2012
Components: VISIBILITY
Incident Date: 01/18/2012
Crash: No
Fire: Yes
Vehicle Identification Number: 4S4BRBLC3B3******
Summary

MY WIFE LEFT THE HOUSE AND SMELLED SMOKE. SHE PULLED OVER AND SHORTLY THEREAFTER FLAMES STARTED SHOOTING OUT OF THE HOOD. SHE GOT OUR DAUGHTER OUT OF THE CAR AND CALLED 911. AS THE POLICE ARRIVED, ONE OF MY NEIGHBORS PUT THE FIRE OUT WITH AN EXTINGUISHER. THE FIRE DEPARTMENT ARRIVED AND LOOKED AT THE DAMAGE AND SAID THE WIPER MOTOR OVERHEATED AND CAUSED THE FIRE. MY WIFE WAS QUITE UPSET AT THE THOUGHT OUR LITTLE GIRL COULD OF BURNED IN THE CAR.

01/13/2012
Components: AIR BAGS
Incident Date: 02/01/2011
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE BODY TYPE OF THE SEAT OCCUPANT WAS CAUSING THE PASSENGER AIR BAG LIGHT TO ILLUMINATE INTERMITTENTLY AND THAT THERE WAS NOTHING THAT COULD BE DONE TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,300.

01/04/2012
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 11/19/2011
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRCAC6B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE BRAKES FAILED AT A VERY LOW SPEED IN A PARKING SPACE. WHEN THE BRAKES FAILED, THE VEHICLE CONTINUED FORWARD ABOUT 20 FEET, PUSHING DOWN A METAL FENCE BEFORE STOPPING. THE CONTACT FELT THAT THE MASTER CYLINDER WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE DEALER STATED THAT THERE WAS NOTHING WRONG. THE CONTACT FELT THAT THE FAILURE WAS RELATED TO THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V562000( SERVICE BRAKES, HYDRAULIC: PEDALS AND LINKAGES). THE FAILURE AND CURRENT MILEAGES WERE 6,815. UPDATED 02/28/12 *BF UPDATED 05/03/12

01/03/2012
Components: AIR BAGS
Incident Date: 09/15/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

A LONGER VERSION OF THE FOLLOWING LETTER WAS SENT TO SUBARU ON 1/3/2012: THE PURPOSE OF THIS LETTER IS TO FILE AN OFFICIAL COMPLAINT REGARDING THE OPERATION OF THE PASSENGER AIRBAG FOR OUR 2011 SUBARU OUTBACK AND TO REQUEST YOUR HELP IN RESOLVING THIS PROBLEM. WE PURCHASED OUR OUTBACK IN SEPTEMBER 2010 FROM STEVEN'S CREEK SUBARU IN SAN JOSE, CALIFORNIA. THE AIRBAG SENSOR HAS WORKED INTERMITTENTLY SINCE WE FIRST TOOK OWNERSHIP OF THE VEHICLE. SPECIFICALLY, IT TURNS ON AND OFF FREQUENTLY WHEN MY WIFE (APPROXIMATELY 120 POUNDS) IS SEATED IN THE PASSENGER SEAT. OVER THE PAST YEAR, WE HAVE MADE NUMEROUS COMPLAINTS TO THE SERVICE TECHNICIANS WITH NO RESOLUTION. WE HAVE SERIOUS CONCERNS FOR MY WIFE'S SAFETY AND IT IS UN-EXCUSABLE THAT SUBARU DOES NOT HAVE A RESOLUTION TO THIS LIFE-SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT SUBARU DID NOT DISCLOSE THIS ISSUE BEFORE WE PURCHASED THE VEHICLE. I HAVE PROVIDED SUBARU WITH A SERIES OF EMAIL CORRESPONDENCE BETWEEN THE DEALERSHIP AND MYSELF REGARDING THE ISSUE FROM LATE 2010 AND EARLY 2011. IN ONE OF THE EMAILS I PROVIDED LINKS TO YOUTUBE VIDEOS DOCUMENTING THE ISSUE. WE WAITED UNTIL THIS TIME TO FILE OUR FORMAL COMPLAINT AS WE WERE HOPEFUL THAT STEVEN'S CREEK SUBARU COULD HELP US TO RESOLVE THIS PROBLEM. UNFORTUNATELY THEY HAVE NOT BEEN ABLE TO RESOLVE OUR CONCERNS AND HAVE DIRECTED US TO CONTACT SUBARU HEADQUARTERS DIRECTLY. *TR

12/27/2011
Components: SUSPENSION
Incident Date: 11/01/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCHC1B3******
Summary

MY 2011 OUTBACK IS UNSTABLE AT HIGH SPEED ON THE HIGHWAY. IT TENDS TO WANDER AND HAS A DIFFICULT TIME KEEPING STRAIGHT AT 70+ MPH. THIS IS PARTICULARLY NOTICEABLE WHEN DRIVING LONG DISTANCE. CONSTANT ADJUSTMENTS ARE NECESSARY AT 70+ MPH TO KEEP THE VEHICLE IN A STRAIGHT LINE. I NOTICED THIS SOON AFTER TAKING POSSESSION OF THE VEHICLE AND DRIVING ON THE HIGHWAY AT SPEED 70+ MPH ON A 65-68 MILES TRIP TO WORK. I IGNORED THE SITUATION THINKING IT IS NORMAL UNTIL THE VEHICLE ALMOST WANDER INTO A BIG RIG TRUCK IN THE NEXT LANE DURING A LANE PASSING IN OCTOBER 2011. SUBARU DEALER HAS ALREADY PERFORMED AN ALIGNMENT IN NOV 2011 WHICH HELPED FOR ABOUT 2 WEEKS, BUT THE WANDERING ISSUE APPEARS AGAIN. I TOOK THE VEHICLE BACK TO THE DEALER AGAIN IN DEC 2011, BUT THE TECHNICIAN SAID THE ALIGNMENT WAS WITHIN IN SPEC AND DID NOT NOTICE THIS ISSUE. I CAN'T SAY FOR SURE IF THIS IS A DEFECT OR IF THE VEHICLE WAS JUST DESIGN AS-IS. HOWEVER, I DRIVE WITH "WHITE KNUCKLES" AT SPEED 70+ AND FEEL THIS VEHICLE MAY NOT BE SAFE TO KEEP LONG TERM. *TR

12/13/2011
Components: VEHICLE SPEED CONTROL
Incident Date: 11/18/2011
Crash: Yes
Fire: No
Vehicle Identification Number: 4S4BRCAC6B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN A PARKING LOT, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE CONTINUED TO ACCELERATE OVER A PARKING BARRIER. THE VEHICLE THEN CRASHED INTO A FENCE AND TRAVELED INTO SEVERAL BUSHES COMING TO A COMPLETE STOP. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR REPAIRS. THE VEHICLE SUSTAINED MODERATE DAMAGES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

12/11/2011
Components: STEERING
Incident Date: 11/23/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC5B3******
Summary

STEERING WHEEL SHAKES FROM THE LEFT TO THE RIGHT AT DIFFERENT SPEEDS. IT HAPPENS WHEN STEERING AWAY FROM CENTER POSITION. IT ALSO PULLS IN A TURN TO THE OPPOSITE DIRECTION BEING STEERED. *TR

11/29/2011
Components: SUSPENSION,WHEELS
Incident Date: 07/13/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

VEHICLE VIBRATION - AFTER ABOUT 8K MILES A VIBRATION STARTED IN THE SEAT AND STEERING. TIRES WERE REBALANCED USING A ROAD FORCE BALANCING MACHINE. THEN THE VIBRATION WOULD COME AND GO EVEN AT SET SPEEDS. BUT WOULD GET WORSE GOING AROUND TURNS AT HIGHWAY SPEEDS. DEALERSHIP DID A "FIX" WHICH DIDN'T CHANGE ANYTHING. NO MATTER THE LOAD IN THE CAR 5 PEOPLE IN THE CAR OR EMPTY VIBRATION COMES AND GO. THEY SAY THE ISSUE WAS FIXED IN 2012 MODELS HAD A LOANER WHILE CAR WAS IN FOR THE 2 DAY FIX. SAME VIBRATION ISSUE AS I HAD. THE ONLY GOOD THING ABOUT THIS FIX. MY REAR TIRES ARE WEARING BETTER THEN THEY WERE BEFORE IT. THE OUTSIDE OF MY TIRES WERE WEARING FUNNY EVEN WHEN THE ALIGNMENT WAS WITHIN SPEC. *KB

11/29/2011
Components: AIR BAGS
Incident Date: 09/21/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

THERE SEEMS TO BE A PROBLEM WITH THE FRONT PASSENGER AIR BAG ACTIVATION SENSOR. MY WIFE, WHO WEIGHS APPROX. 125 LBS, OFTEN SITS IN THAT SEAT. THE AIR BAG SENSOR LIGHT MIGHT GO ON, OR IT MIGHT NOT. SOMETIMES SHE CAN SHIFT HER WEIGHT AND HAVE IT COME ON. OTHER TIMES IT DOESN'T MATTER WHAT SHE DOES, IT WILL NOT GO ON. WE CAN BE RIDING ALONG WITH THE AIR BAG LIGHT ON AND ALL OF A SUDDEN, FOR NO REASON, IT WILL GO OFF. THEN, INEXPLICABLY, IT MIGHT, OR MIGHT NOT, COME BACK ON. I BROUGHT THE CAR TO A LOCAL SUBARU DEALER WHO INFORMED ME THAT THIS IS THE WAY THE AIR BAG SYSTEM IS MADE AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY SAID THAT IT IS AGAINST FEDERAL LAW FOR THEM TO MAKE ANY ADJUSTMENTS AND THAT I SHOULD JUST MAKE SURE MY WIFE WEARS HER SEAT BELT WHEN WE'RE DRIVING. THIS IS A MAJOR IRRITANT, SINCE NEITHER OF US CAN BE SURE IF THE PASSENGER AIR BAG WILL ACTUALLY DEPLOY SHOULD WE BE IN AN ACCIDENT. IT SEEMS LIKE SOMETHING SHOULD BE DONE ABOUT THIS, ESPECIALLY NOW THAT I'VE SEARCHED THIS SITE AND FOUND THAT I AM NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM WITH THE PASSENGER AIR BAG SENSOR. I JOKE WITH MY WIFE THAT WE MIGHT NEED TO FATTEN HER UP TO SAVE HER LIFE, BUT FOR SOME REASON SHE JUST DOESN'T THINK IT'S FUNNY. MAYBE YOU FOLKS CAN LOOK INTO THE PROBLEM AND DO SOMETHING ABOUT IT. *KB

11/10/2011
Components: ELECTRICAL SYSTEM
Incident Date: 11/07/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B1******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FUSE BOX WAS FILLED WITH DIRT. THE CONTACT EXPRESSED SERIOUS CONCERNS ABOUT THE POSSIBLY OF THE VEHICLE STALLING OR RESULTING IN A FIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.

11/04/2011
Components: VISIBILITY
Incident Date: 10/31/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLCXB2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V467000 (VISIBILITY:SUN ROOF ASSEMBLY). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO HOLD THE VEHICLE FOR A FEW WEEKS BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE CONTACT EXPRESSED FRUSTRATION BECAUSE THE RECALL NOTICE INFORMED HER THAT SHE WOULD HAVE HER VEHICLE BACK ON THE SAME DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 11,483.

11/02/2011
Components: EXTERIOR LIGHTING
Incident Date: 07/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 454BREKC9B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT PROVIDE PROPER ILLUMINATION OF THE ROADWAY. THE CONTACT STATED THAT THERE WERE TWO DIFFERENT LIGHT SHADES WHERE THE TOP HALF OF THE LIGHT WAS DARK AND THE LOWER PART OF THE LIGHT WAS BRIGHT, MAKING IT DIFFICULT TO DRIVE AT NIGHT. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 7,000. THE VIN WAS NOT AVAILABLE.

10/31/2011
Components: UNKNOWN OR OTHER
Incident Date: 10/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC3B3******
Summary

I AM NOT SURE IF THIS IS A SAFETY ISSUE BUT I WAS TOLD BY THE DEALER AFTER TWO VISITS THAT THE TRANSMISSION AXLE SEAL NEEDS REPLACED AND POSSIBLY SOME OTHER PROBLEMS. *TR

10/28/2011
Components: EXTERIOR LIGHTING
Incident Date: 01/12/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC7B3******
Summary

WITH THE HEADLIGHT SWITCH IN AUTO MODE THE HEADLIGHTS COME ON AND THEN TURN OFF WHILE GOING UNDER INTERSTATE BRIDGE OVERPASSES. THE HAZARD WITH THIS IS: VEHICLES IN FRONT THINK THEY ARE BEING SIGNALING AT AND THEY SUDDENLY SLOW . ALSO VEHICLES IN ONCOMING LANES THINK THEY ARE BEING SIGNALED AT. THEY SLOW AND STARE. THIS ISSUE I HAVE TAKEN TO THE DEALERS. THEY KNOW ITS A PROBLEM BUT GIVE NO SOLUTION OR HAVE A CORRECT REPLACEMENT PART.THEY SAY IT IS NORMAL, "ALL SUBARUS DO THIS". THERE IS AN ADJUSTMENT THEY HAVE TRIED BUT EITHER THE LIGHTS COME ON TOO SOON OR THEY DON'T COME ON SOON ENOUGH. AT THE HAPPY MEDIUM THEY COME ON AS DESCRIBE ABOVE AT EVERY BRIDGE OVERPASS. THIS IS NOT NORMAL. I WISH SOMEONE WOULD ADDRESS THIS DEFECT. OTHER OWNERS I HAVE TALKED WITH EITHER MANUALLY TURN THEIR LIGHTS ON WHEN NEEDED OR THEY LEAVE THE HEADLIGHT SWITCH IN THE "ALWAYS ON" POSITION. HEADLIGHTS ARE EXPENSIVE FOR THIS MODEL AND LEAVING THEM ON IS NOT AN OPTION FOR ME. SOMETIMES I FORGET TO TURN THEM AND I FIND MYSELF DRIVING IN THE DARK. ALL MY OTHER CARS HAVE AUTO-ON LIGHTS AND NATURALLY WORK PROPERLY. I WOULD APPRECIATE YOUR ATTENTION TO THIS POTENTIALLY HAZARDOUS DEFECT. IF I WAS PRIVY TO THIS DEFECT I WOULD NOT HAVE BOUGHT A SUBARU. *TR

10/25/2011
Components: VISIBILITY
Incident Date: 10/03/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBLC9B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THE REAR VIEW MIRROR WAS TOO LOW FOR HIM TO SEE THROUGH BECAUSE IT COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED HE WAS ON HIS OWN WITH REPAIRING THE VEHICLE AND OFFERED NO ASSISTANCE. THE MANUFACTURER STATED THEY WOULD NOT APPROVE ANY MODIFICATIONS ON THE VEHICLE. THE FAILURE MILEAGE WAS 13,000.

10/10/2011
Components: SERVICE BRAKES, HYDRAULIC,AIR BAGS
Incident Date: 05/18/2011
Crash: No
Fire: No
Summary

I HAVE TOLD THE SUBARU DEALER(S) THAT THE FRONT PASSENGER AIRBAG SENSOR LIGHT SAYS "OFF" UNLESS THE PASSENGER WEIGHS OVER 150 LBS OR SO. THE DEALER(S) DENY KNOWING ANYTHING ABOUT IT. HOWEVER, IT IS ON A SUBARU BLOG AND THERE ARE MANY COMPLAINTS ABOUT IT. THE DEALER IS UNABLE TO TELL ME IF THE AIRBAG IS WORKING OR NOT. MY BRAKE PEDAL MAKES A CLICKING NOISE WHEN I RELEASE THE BRAKE PEDAL. THE SUBARU DEALER TOLD ME HE KNEW THIS HAPPENED TO ALL OF THE 2010 MODELS BUT DIDN'T REALIZE IT WAS HAPPENING TO THE 2011 MODELS AND HE SAID THERE IS NOTHING HE CAN DO ABOUT IT UNTIL SUBARU COMES OUT WITH A RECALL. SO FAR I HAVEN'T HEARD BACK FROM SUBARU, IT'S BEEN 5 MONTHS. *KB

10/06/2011
Components: STEERING
Incident Date: 08/30/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCKC4B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY WHEN DRIVING AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE POWER STEERING RACK ASSEMBLY, GEAR BOX ASSEMBLY AND POWER STEERING FLUID WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,710. UPDATED 10/27/11*LJ THE CONSUMER STATED THE STEERING WAS STIFF ALL THE TIME. HE STATED THE FASTER HE DROVE, THE HARDER THE STEERING BECAME, AS IF THERE WERE NO POWER STEERING. UPDATED 11/07/11

09/22/2011
Components: ENGINE AND ENGINE COOLING,VISIBILITY
Incident Date: 09/21/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B1******
Summary

ON MANUAL AIR CONDITIONING MODELS WITH FULL MAXIMUM SETTINGS THE SYSTEM OPERATES TO FULL CAPACITY, 39-41 DEGREES F.; HOWEVER, AFTER 10 MINUTES OF OPERATION WITHOUT MAXIMUM SETTING CHANGED THE OUTPUT TEMPERATURE IS REDUCED TO 50-53 DEGREES F. DEALER SERVICED, INDICATED THAT THIS IS NORMAL OPERATION FOR THIS MAKE/MODEL. THE INTERNAL CABIN TEMPERATURE AFTER ONE HOUR OF OPERATION WILL ONLY ACHIEVE 82 F. WHEN OUTSIDE TEMPERATURE IS 92-94 DEGREE F. WITH MAXIMUM SETTING; AS WELL AS, INTERNAL AIR CIRCULATION. *TR

09/13/2011
Components: AIR BAGS
Incident Date: 09/13/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC8B1******
Summary

THE SENSOR TURNS OFF INTERMITTENTLY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT (5 FT, 4 INCHES, 110 LBS). IT WILL ALSO TURN OFF WHEN SHE SHIFTS HER SITTING POSITION. THE SENSOR WILL REMAIN OFF, REGARDLESS OF HOW SHE IS SITTING, FOR LONG PERIODS OF TIME (80+ MILES) OR UNTIL I RESTART THE CAR. I SPOKE WITH TWO SUBARU DEALERS AND THEY SAID THAT THEY HAVE SEEN THIS ISSUE WITH LIGHTER PASSENGERS AND DON'T THING A RECALIBRATION WILL HELP DUE TO THE SENSOR'S SENSITIVITY. *TR

08/29/2011
Components: TIRES
Incident Date: 08/20/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC1B2******
Summary

I HAVE A SUBARU OUTBACK 2011 WITH 16,000 MILES ON IT. THE NON DRIVER-SIDE TIRES HAVE BUBBLES ON THEM. I DETECTED THIS SATURDAY, AUGUST 20, 2011. THERE HAS BEEN NO ACCIDENT OR MISHAP, YET. HOWEVER, SINCE I HAD TO ORDER 2 IDENTICAL TIRES TO USE WITH THE 2 GOOD TIRES, I NOTICED THAT THESE PARTICULAR TIRES ARE ON BACK ORDER FROM THE MANUFACTURER AND WONDERED IF THERE IS ANY RECORD OF ANY SIGNIFICANT AMOUNT OF TIRE FAILURES WITH THIS TIRE? THE TIRES ARE CONTINENTAL 225/60R17 CONTIPRO CONTACT TIRES. *TR

08/29/2011
Components: TIRES
Incident Date: 08/20/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC1B2******
Summary

THIS IS PART 2 OF ORIGINAL COMPLAINT # 10422477. SINCE I HAVE A 2ND DEFECTIVE TIRE. *TR

08/26/2011
Components: AIR BAGS
Incident Date: 08/20/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B1******
Summary

WE RECENTLY PURCHASED A 2011 SUBARU OUTBACK. WE BOUGHT IT DUE TO HIGH SAFETY RATINGS AND OTHER FEATURES. THE PROBLEM IS THAT WHILE MY WIFE (WHO IS 115 LBS) SITS IN THE FRONT PASSENGER SEAT, THE FRONT AIRBAG SENSOR SWITCHES THE AIRBAG ON AND OFF RANDOMLY. WE TOOK THE CAR TO THE DEALER AND HAD IT INSPECTED. THEIR FINDINGS WERE THAT THE CAR IS WORKING AS DESIGNED. THE AIRBAG IS TURNING OFF WHEN HER WEIGHT IS NOT IN AN EXACT SPOT. I LOOKED UP THE PROBLEM ONLINE AND HAD MULTIPLE HITS FOR COMPLAINTS FROM OWNERS OF THE SAME CAR (AND THE 2010 MODEL). WE WERE INSTRUCTED TO MAKE SURE MY WIFE SITS UP STRAIGHT WITH HER LEGS EXTENDED AND THE SEAT FULLY UPRIGHT AND BACK TO HELP THE AIRBAG SENSOR GET A MORE ACCURATE READING. OBVIOUSLY IT IS NOT REASONABLE TO EXPECT A PERSON TO SIT UNMOVING FOR AN EXTENDED LENGTH IN A CAR. ALSO, IN THE EVENT OF A COLLISION, HER WEIGHT WOULD NATURALLY SHIFT AND THUS THE AIRBAG MAY NOT DEPLOY. TO ME, THIS NEGATES THE SAFETY RATING FOR THE FRONT PASSENGER AND DISCRIMINATES AGAINST SMALLER ADULTS WHO RIDE IN THE PASSENGER SEAT. MANY OF THE COMPLAINTS I READ HAD THIS PROBLEM WITH ADULTS UP TO 140 LBS, AND THE DEALERSHIP REPLICATED THE PROBLEM WITH A MAN WEIGHING 125 LBS. *TT

08/15/2011
Components: AIR BAGS
Incident Date: 12/01/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC6B3******
Summary

THE PASSENGER AIRBAG DOES NOT TURN ON WHEN ADULT FEMALE ~120LBS IS IN THE PASSENGER SEAT. MINIMUM WEIGHT TO CONSISTENTLY ACTIVATE AIRBAG SEEMS TO BE ABOUT 140LBS. THE CAR WAS TAKEN TO THE DEALERSHIP AND THEY RE-CALIBRATED THE PASSENGER SEAT WEIGHT SENSOR BUT THIS DID NOT RESOLVE THE ISSUE. THE DEALERSHIP SAID THEY WERE AWARE OF OTHER CUSTOMERS COMPLAINING OF THIS ISSUE BUT THEY DID NOT HAVE A SOLUTION (AND DID NOT THINK THE RE-CALIBRATION WOULD HELP). THEY ALSO STATED THEY HAVE BEEN UNABLE TO SOLVE THIS PROBLEM FOR OTHER CUSTOMERS. *TR

08/11/2011
Components: AIR BAGS
Incident Date: 07/15/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

PASSENGER AIRBAG LIGHT GOES ON AND OFF RANDOMLY WHEN I AM SITTING IN THE PASSENGER SEAT. I AM 5'3 110LBS. THE SENSORS WERE RECALIBRATED WHEN I TOOK IT TO THE DEALER THE FIRST TIME. THE PROBLEM CONTINUED. EVEN IF YOU SIT IN ONE SPOT AND NOT MOVE THE SENSOR WILL TURN ON AND OFF RANDOMLY. THE DEALERSHIP STILL DOESN'T KNOW HOW TO FIX THE PROBLEM. I WAS TOLD THE SENSORS HAVE TROUBLE SENSING 70-90LBS OF WEIGHT. I AM OVER THAT THEREFORE THERE SHOULD BE NO ISSUE. I NOW OWN A CAR THAT THE AIRBAG MIGHT BE ON OR OFF IF I WAS EVER IN A COLLISION. THIS IS A HUGE SAFETY CONCERN! *TR

08/07/2011
Components: UNKNOWN OR OTHER
Incident Date: 07/25/2011
Crash: No
Fire: No
Summary

2011 SUBURA OUTBACK AT 3500 MILES WOULD NOT START,JUMP STARTED WITH ROAD SIDE ASSISTANCE,THEN 3 DAYS LATER DID SAME THING,TOOK TO SUBURA AND THEY SAID THEY COULD FIND NOTHING WRONDEALER SAID THEY CHECK IT OUT ON COMPUTER,AGAIN NOTHING SHOWED,RECOMMEND WHE DOES IT AGAIN,TO CALL DEALER,BEFORE JUMP STARTING TO SEE WHAT COMPUTER WILL SAY,VERY,VERY UNHAPPY CUSTOMER,THINKING ABOUT TRADING IN. *TT

07/29/2011
Components: PARKING BRAKE,POWER TRAIN
Incident Date: 07/03/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC2B1******
Summary

I TURNED RIGHT INTO A DRIVEWAY WITH A STEEP UPWARD INCLINE AND HAD TO STOP MY CAR BRIEFLY TO SPEAK TO A PERSON HELPING WITH PARKING FOR AN EVENT. MY CAR HAS A MANUAL TRANSMISSION, SO I ENGAGED THE ELECTRONIC PARKING BRAKE TO HOLD THE CAR SO I COULD GET MOVING AGAIN WITHOUT ROLLING BACKWARDS. HOWEVER, THE PARKING BRAKE ON MY CAR AUTOMATICALLY DISENGAGES AS SOON AS THE GAS PEDAL IS DEPRESSED (OR EVEN, ACTUALLY, TOUCHED AT ALL). BECAUSE OF THE VERY STEEP INCLINE, BY THE TIME I HAD ENOUGH REVS TO ENGAGE THE CLUTCH, MY CAR HAD ROLLED BACK INTO THE STREET BEHIND ME. FORTUNATELY NO VEHICLE WAS PASSING AT THE TIME, THOUGH A SERIOUS ACCIDENT COULD HAVE OCCURRED. I HAVE NOTICED THAT THE ELECTRONIC PARKING BRAKE NEEDS TO BE MANUALLY DISENGAGED IF THE DRIVER SEATBELT IS UNFASTENED, PRESUMABLY AS A REMINDER TO FASTEN THE SEATBELT. IN THE FUTURE IN A SIMILAR DRIVING SITUATION I WOULD BE TEMPTED TO UNFASTEN MY SEATBELT BEFORE ATTEMPTING THE STEEP HILL START, WHICH WOULD BE THE LESS DANGEROUS OF TWO DANGEROUS OPTIONS. I EMAILED SUBARU TO POINT OUT THE PROBLEM AND ASK WHETHER IT WOULD BE POSSIBLE TO MODIFY THESE VEHICLES SUCH THAT THE PARKING BRAKE IS ALWAYS CONTROLLABLE BY THE DRIVER. MY CONCERN WAS DISMISSED, SEEMINGLY WITHOUT MUCH CONSIDERATION. I LIVE IN AN AREA WHERE STEEP HILLS ARE THE NORM, AND HAVE ALWAYS DRIVEN A MANUAL TRANSMISSION CAR WITHOUT INCIDENT, BUT THE ELECTRONIC PARKING BRAKE ON MY NEW CAR PRESENTS A SERIOUS HAZARD. I WOULD LIKE TO HAVE THIS ADDRESSED BEFORE SOMEONE IS INJURED OR KILLED. *TR

07/28/2011
Components: EXTERIOR LIGHTING
Incident Date: 07/28/2011
Crash: No
Fire: No
Summary

I HAVE OWNED SEVERAL SUBARU'S OVER THE YEARS AND ALWAYS LOVED THE HEADLIGHTS. UNFORTUNATELY, I HAVE OWNED THIS ONE LESS THAN A MONTH AND I ALMOST HAD AN ACCIDENT DRIVING AT NIGHT ON THE COUNTRY ROADS IN CT. THE NIGHT TIME DRIVING LIGHTS ONLY ILLUMINATE TO A VERY LOW HEIGHT (10 FEET MAYBE?) AND HAVE A CUT OFF LINE WHICH APPEARS TO BOUNCE UP AND DOWN ON COUNTRY ROADS, MAKING IT ALMOST IMPOSSIBLE TO SEE THE ROAD OR ANYTHING IN THE DISTANCE. WHEN I TOOK THE CAR BACK TO THE DEALER TO HAVE THEM ADJUST OR REPLACE THE HEADLIGHT BULB THEY SAID THAT IS HOW IT WAS MANUFACTURED AND THERE WAS NO ADJUSTMENT NEEDED. THEY SAID TO DRIVE WITH THE HIGH BEAMS ON IT WILL HELP. I HONESTLY THINK THAT THIS MAY (PROBABLY WILL IF IT HASN'T ALREADY) CAUSE ACCIDENTS, IT ALMOST DID FOR ME AND SUBARU SHOULD REALLY LOOK INTO A FIX FOR THIS BEFORE SOMEONE LOSES THEIR LIFE. *TR

07/22/2011
Components: AIR BAGS
Incident Date: 11/27/2010
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER AIR BAG OFF INDICATOR WOULD ILLUMINATE INTERMITTENTLY WHENEVER THE FRONT PASSENGER SEAT OCCUPANTS WEIGHT WAS 100 POUNDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR DIFFERENT TIMES FOR THE IDENTICAL FAILURE; HOWEVER THERE WAS NOT A REMEDY FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.

07/20/2011
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/19/2011
Crash: No
Fire: No
Summary

2011 SUBARU OUTBACK STALLED WHILE DRIVE UP IN A PARKING RAMP. CAR WAS JERKY WHILE DRIVING BEFORE STALLING. IT DID START UP AGAIN. *KB

07/14/2011
Components: STEERING,SUSPENSION
Incident Date: 05/15/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC2B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE STEERING WHEEL WOULD SHAKE AND VIBRATE. THE VEHICLE WOULD ALSO RESPOND LATE TO TURNS IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE STEERING COLUMN AND VARIOUS SUSPENSION COMPONENTS WERE REPLACED. THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 3,000.

07/06/2011
Components: AIR BAGS
Incident Date: 07/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

THE PASSENGER SIDE FRONT AIR BAG INDICATOR RANDOMLY SHOWED THE STATUS 'ON' OR 'OFF' WHEN THE SEAT WAS OCCUPIED BY AN ADULT PASSENGER. NO PATTERN COULD BE IDENTIFIED FOR THE INDICATION ALTHOUGH WE TRIED EVERY PERTURBATION OF SITTING, FASTENING SEAT BELT, CLOSING DOOR, STARTING ENGINE, ETC. THE VEHICLE WAS RETURNED TO THE DEALER FOR REPAIR. THE PASSENGER SEAT SENSOR(S) WAS REPLACED AS DEFECTIVE, NOW THE INDICATOR NEVER INDICATES 'ON', ALWAYS 'OFF' REGARDLESS OF ACTIONS AS ABOVE. THE VEHICLE WAS RETURNED A SECOND TIME, THIS TIME IT WAS DETERMINED THAT THE SENSOR(S) WERE BEING INHIBITED BECAUSE OF SEAT COVERS DISTRIBUTING THE WEIGHT IN SUCH A WAY AS TO 'FOOL' THE SENSORS. IT TOOK A 180 LB. PERSON TO ACTIVATE THE SENSOR, [A 170 LB. PERSON DID NOT] WITH THE SEAT COVERS ON, THE SENSORS APPEARED TO OPERATE CORRECTLY WITHOUT THE SEAT COVERS. THIS RAISES THE QUESTION OF WEIGHT DISTRIBUTION, ARE LARGE BUTTOCKS REQUIRED GIVEN THAT THERE ARE MULTIPLE WEIGHT SENSORS IN THE SEAT, HOW ABOUT A SMALL FRAMED 120 LB ADULT. THE ANSWER IS CLEAR, THE PASSENGER AIR BAG SHOULD ALWAYS BE ON UNLESS MANUALLY TURNED OFF BY THE USER. SUBARU MUST PROVIDE A PROGRAMMING OPTION TO THE OWNER TO DEFAULT THE AIRBAG STATUS TO ALWAYS 'ON'. MY TOYOTA AND HONDA BOTH PROVIDES A KEY LOCK OPTION TO DISABLE THE UNIT, DEFAULT IS, AND SHOULD BE REQUIRED, TO BE 'ON'. THIS IS A SAFETY ISSUE, AND SUBARU IS OPENING THEMSELVES TO CLASS ACTIONS, AND HEAVEN FORBID THE FIRST ACCIDENT WHEN THE UNIT FAILS TO DEPLOY BECAUSE IT WAS NOT ARMED BECAUSE OF QUIRKY WEIGHT DISTRIBUTION REQUIREMENTS. I BELIEVE THAT A PREVENTIVE RECALL SHOULD BE ORDERED IF SUBARU DOES NOT UNILATERALLY PROVIDE AN ALWAYS 'ON' DEFAULT OPTION FOR THE VEHICLE.

06/28/2011
Components: STEERING,SUSPENSION,TIRES,EQUIPMENT
Incident Date: 07/10/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCCC0B3******
Summary

PURCHASED MY 2011 OUTBACK IN JULY IF LAST YEAR. I HAVE TAKEN IT TO THE DEALER ON SEVERAL OCCASIONS DUE TO A VIBRATION IN THE STEERING AND THUMPING IN THE TIRES...ALMOST LIKE THERE WAS FLAT SPOTS IN THE TIRES. THEY FIRST TOLD ME IT WAS FLAT SPOTS AND IT MAY TAKE UP TO 3000 MILES BEFORE IT WOULD QUIT, HOWEVER IT NEVER DID AND GOT WORSE. I TOOK IT BACK 2 MORE TIMES AND THEY FINALLY DID A FORCE BALANCE AND PUT A VIBRATION KIT ON THE STEERING. MY STEERING WHEEL DOES NOT VIBRATE/SHIMMY ANY LONGER, HOWEVER THE REST OF THE CAR STILL DOES. THEY HAD TO REPLACE 2 OF THE TIRES AFTER SEVERAL FORCE BALANCES. I HAVE TOLD THEM THAT THE CAR STILL HAS THE THUMPING...YOU CAN"T HEAR IT, BUT YOU FEEL IT, AND THE VIBRATION IS STILL THERE. YOU DON'T NOTICE IT AS MUCH AT A LOWER SPEED, BUT WHEN YOUR SPEED INCREASES YOU SURE CAN. THEY ARE TELLING ME THERE IS NOTHING ELSE THEY CAN DO. HOW IS THAT? IT WAS A BRAND NEW CAR, AND I CALLED THEM AND LET THEM KNOW OF THE PROBLEM RIGHT OFF. THEY HAVE TRIED TO FIX THE PROBLEM, BUT IT'S STILL THERE. THIS IS A $30,000 VEHICLE, AND IS A LEMON. I NEED TO KNOW WHAT I CAN DO. I KNOW IT'S BEEN ALMOST A YEAR, BUT AS I SAID EVERY TIME I MENTION IT AT MY OIL CHANGES THEY TELL ME THERE IS NOTHING MORE I CAN DO. I HAVE LISTED MY PERSONAL INFORMATION BELOW. ANY INFORMATION OR SUGGESTIONS WOULD BE GREATLY APPRECIATED. [XXX]- CAR IS IN MY HUSBAND NAME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

06/28/2011
Components: VEHICLE SPEED CONTROL
Incident Date: 06/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC7B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT NOTICED THAT WITH THE CRUISE CONTROL AND THE PADDLE SHIFTERS FOR THE STEERING WHEEL MALFUNCTIONED AND THE VEHICLE WOULD NOT DECELERATE. THE DEALER ADVISED THE CONTACT NOT TO USE THE PADDLE SHIFTERS WHILE USING THE CRUISE CONTROL. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 30,000. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

06/23/2011
Components: ENGINE AND ENGINE COOLING
Incident Date: 04/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC5B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO JERK EXCESSIVELY WITH A LOUD CLUNKING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TIMING BELT WAS REPLACED. ALSO, THERE WAS A REPLACEMENT OF THE TIMING BELT TENSIONER AND PULLEYS. THE MANUFACTURER WAS NOTIFIED AND THEY PLANNED TO PROVIDE AN ADDITIONAL INVESTIGATION RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 2,052.

05/24/2011
Components: TIRES
Incident Date: 05/24/2011
Crash: No
Fire: No
Summary

RECENTLY PURCHASED 2011 OUTBACK SUBURU, BRAND NEW. WITH 1500 MILES, THE DEALER INSPECTED OUR TIRES AND FOUND 3 OUT OF 4 TIRES TO HAVE SIDE WALL BULGES. THE TIRES ARE CONTINENTAL TIRES. THE CALL BACK THIS MORNING FROM THE DEALERS SERVICE MANAGER SAID THAT THEY INSPECTED THE NEW CARS ON THEIR LOT AND FOUND SIDEWALL BULGES ALSO SHOWING ON THE TIRES OF NEW INVENTORY. THE SERVICE MANAGER SAID THIS WAS A RESULT OF EXTRA MATERIAL. AS NEW OWNERS WE FEEL THAT THE OPERATIONAL INTEGRITY OF THE VEHICLE IS COMPROMISED WITH AN INTERGRAL PART OF THE VEHICLE SHOWING MANUFACTURING DEFECTS, AND AT THIS PRESENT WRITING, NO AVAILABLE RECOURSE OFFERED FROM SUBURA. *TR

05/13/2011
Components: STEERING
Incident Date: 11/17/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC6B3******
Summary

VIBRATION AND SHAKING (PULSING) OF STEERING WHEEL AT SPEEDS OVER 65 MPH. VIBRATION THOROUGH FLOOR OF DRIVERS SIDE VIBRATION THROUGH SEAT OF DRIVERS SIDE. WHEN GOING THROUGH TURNS STEERING WHEEL CAN PULSATE (FEELS LIKE SOMETHING IS CATCHING). THIS CAN HAPPEN ON A RAMP WHERE IT IS NECESSARY TO CORRECT STEERING OR A SWEEPING TURN ON THE HIGHWAY AT SPEED. DRIVING ON THE HIGHWAY THERE ARE TIMES WHEN THE CAR WILL LOSS CONTROL MOMENTARILY, ALMOST LIKE HITTING A PATCH OF ICE. *TR

04/10/2011
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 04/07/2011
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC9B3******
Summary

FRONT PASSENGER SEAT AIRBAG SWITCH IRREGULARLY CHANGES STATE WITH LIGHTER OCCUPANT. THE PASSENGER SIDE FRONT AIRBAG INDICATOR LIGHT SHOWS OFF EVEN THOUGH OCCUPANT IS WITHIN LIMITS STIPULATED VERBALLY BY SUBARU SALESMAN. THE INDICATOR LIGHT CHANGES STATE WITH OCCUPANT IN SEAT, EVEN THOUGH THE OCCUPANT REMAINED COMPLETELY STILL.

01/15/2011
Components: STEERING
Incident Date: 12/15/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCHC5B3******
Summary

2011 SUBARU OUTBACK: I INFORMED THE DEALER THAT THERE WAS A SHAKING AFTER 45 MPH AND A TRAMPING EFFECT AT LOWER SPEEDS. THEY DID A ROAD FORCE BALANCE AND IT WAS BETTER BUT STILL FELT ANNOYING AND UNSAFE. THEY PUT ON NEW STEERING WHEEL AND NOW IT WAS WORSE. I FINALLY TOOK IT TO ANOTHER TIRE/SERVICE DEALER AND THEY IMPROVED THE SHAKING QUITE A BIT BUT I WOULD STILL LIKE IT FIXED. SUBARU STATES THERE WILL BE A FIX IN A FEW WEEKS BUT READING ALL THESE OLD COMPLAINTS MAKES ME DOUBTFUL. SUBARU SEEMS TO BE AWARE CARS ARE DEFECTIVE AND SHIPS THEM TO DEALERS ANYWAY HOPING A FIX WILL BE FOUND. I NOW WOULD LIKE A BUYBACK FROM SUBARU. *TR

01/03/2011
Components: SUSPENSION
Incident Date: 12/06/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC4B3******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL WAS SHAKING ABNORMALLY WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. ON A LATER DATE WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED. THERE WERE DAMAGES TO THE FRONT END OF THE VEHICLE AS A RESULT. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY WHERE A DIAGNOSTIC WAS PERFORMED THAT LOCATED THE FAILURE AT THE FRONT PASSENGER SIDE BALL JOINT. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS RE-EXAMINED. THE MANUFACTURER DETERMINED THAT THE CONTACT MUST HAVE HIT SOMETHING THAT CAUSED THE BALL JOINT TO FRACTURE AND WOULD NOT TAKE ANY LIABILITY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000.

12/28/2010
Components: STEERING
Incident Date: 11/30/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRCJC0B3******
Summary

I PURCHASED A 2011 SUBARU OUTBACK 2.5I LIMITED ON NOV 30 2010. ON THE DRIVE HOME FROM THE NEW CAR DEALERSHIP THE STEERING WHEEL HAD A SHIMMY AND THE ENTIRE CAR WAS VIBRATING. THE VIBRATION BEGAN 45MPH AND HAD GOTTEN WORSE AT 65/70MPH. I CONTACTED THE DEALER THE NEXT DAY AND THEY DETERMINED BY TEST DRIVING THE CAR THAT THE FOUR CONTINENTAL PRO CONTACT TIRES WERE DEFECTIVE. EVENTUALLY THEY REPLACED ALL FOUR TIRES WITH NEW CONTINENTAL PRO CONTACT. THE CAR IS RIDING MUCH BETTER AND SMOOTHER. THE DEALER WANTED TO INSTALL A VIBRATION DAMPER KIT ON THE STEERING WHEEL AND I DECLINED. I PREFER TO KNOW IF THERE IS A PROBLEM RATHER TO COVER IT UP. I HOPE THIS MAY HELP ANYONE HAVING THE SAME PROBLEM. *TR

12/20/2010
Components: STEERING
Incident Date: 12/15/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC0B2******
Summary

2011 SUBARU OUTBACK 3.6R - CAR HAS VIBRATION THAT CAN BE MOSTLY FELT IN THE STEERING WHEEL AT HIGHWAY SPEEDS. VIBRATION CAN ALSO BE FELT IN THE SEATS AND FLOOR. VIBRATION COMES AND GOES AT VARIOUS SPEEDS. *TR

12/13/2010
Components: STEERING
Incident Date: 10/07/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRELC9B2******
Summary

2011 SUBARU OUTBACK 3.6R LIMITED PURCHASED NEW IN OCTOBER 2010. VEHICLE HAD STEERING/HANDLING ISSUES FROM THE START. EXCESSIVE STEERING WHEEL/TIRE VIBRATION/SHIMMY AT HIGHWAY SPEEDS WAS IMMEDIATELY EVIDENT. IN ADDITION THE CAR HAD A PULSATION IN THE STEERING ASSEMBLY WHEN MAKING SLOW TURNS. AT HIGHWAY SPEEDS THE STEERING HAD A "STICK-SLIP" PHENOMENON WHILE NEGOTIATING CURVES IN THE ROAD. THE DEALERSHIP PERFORMED A SERIES OF FIXES RECOMMENDED BY SUBARU OF AMERICA (SOA) INCLUDING NEW TIRES WITH ROAD FORCE BALANCING, STEERING BOX REPLACEMENT BUSHINGS, STEERING HYDRAULIC PUMP REPLACEMENT, REPLACEMENT STEERING WHEEL, AND REPLACEMENT OF STEERING RACK ASSEMBLY. AT THE CONCLUSION OF THE VARIOUS FIXES THE TIRE VIBRATION WAS ESSENTIALLY ELIMINATED. HOWEVER, THE STEERING PULSATION/STICKING WAS ONLY AMELIORATED. THE DEALERSHIP INFORMED ME THAT SOA WAS AWARE OF THE STEERING ISSUE AND WAS WORKING ON A SOLUTION, BUT THAT NOTHING FURTHER COULD BE DONE WITH MY VEHICLE AT THIS TIME. THE CONDITION I HAVE DESCRIBED IS, IN MY OPINION, A DANGEROUS ONE. WHILE DRIVING WINDING COUNTRY ROADS IN THE RAIN THERE IS A DISTINCT LOSS OF FEEL FOR THE ROAD, SIMILAR TO ENCOUNTERING A MOMENTARY PATCH OF ICE. BECAUSE OF THE VARYING RESISTANCE FELT THROUGH THE STEERING WHEEL THE CAR TENDS TO OVERSTEER AND UNDERSTEER IN THE TURNS. IT IS CLEAR THAT SOA'S PIECEMEAL REPLACEMENT OF PARTS TO "FIX" THE PROBLEM IS NOT THE SOLUTION. THERE IS MORE LIKELY A DESIGN ISSUE WITH THE STEERING ASSEMBLY THAT IS MITIGATED BUT NOT CORRECTED WHEN MAJOR PARTS ARE REPLACED, PERHAPS DUE TO COMPONENT TOLERANCES. THIS ISSUE MUST BE RESOLVED BY SOA AND A VEHICLE RECALL ISSUED. *TR

11/30/2010
Components: STEERING
Incident Date: 11/29/2010
Crash: No
Fire: No
Summary

1.) 2011 SUBARU OUTBACK PREMIUM - NEW CAR PURCHASE - WITH LESS THAN 300 MILES ON IT. 2.) THE CAR LOSES CONTROL AT UPPER SPEEDS (65MPH+) WHERE IT SWAYS OUT OF CONTROL AS IF AN ICY PATCH WAS HIT. THE STEERING WHEEL ALSO SHAKES AT A RAPIDLY LOW FREQUENCY CREATING A NUMBNESS IN THE DRIVER'S HANDS AND FOREARMS MAKING IT DIFFICULT TO HOLD THE STEERING WHEEL. THIS OCCURS EVERY DAY WHEN ABOVE 65MPH. 3.) SUBARU DEALERSHIPS HAVE SAID THEY CAN NOT REPEAT THE ISSUE (HOWEVER THEY DO NOT TAKE THE CAR OUTSIDE THE CITY, THEREFORE THEY ARE NOT DRIVING BEYOND 65MPH). NO PARTS OR REPAIRS HAVE BEEN PROVIDED ALTHOUGH TIRES WERE CHECKED OVER FOR BALANCE. THIS IS AN ON GOING ISSUE WITH SUBARU OWNERS FOR THE 2010 AND 2011 MODEL. I KNOW OF OTHER SUBARU OWNERS WHO HAVE HAD TIRES ROTATED, BALANCED, ETC AND NOTHING HAS CHANGED. THOUSANDS OF FORUMS ARE NOW ONLINE IN REGARDS TO THIS. *TR

11/28/2010
Components: AIR BAGS
Incident Date: 07/23/2010
Crash: No
Fire: No
Summary

2011 SUBARU OUTBACK LIMITED 2.5 PASSENGER SEAT AIRBAG NOT ACTIVATED. I AM 130 LB AND THE AIRBAG SYSTEM DOES NOT GO ON WHEN I SIT IN THE PASSENGER SEAT. ACCORDING TO THE DEALER AND SUBARU NOTHING CAN BE DONE, BUT I DON'T FEEL SAFE. *TR

11/16/2010
Components: AIR BAGS
Incident Date: 11/03/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC4B3******
Summary

SOMETIMES THE RIGHT FRONT AIRBAG INDICATOR LIGHT IS "OFF" DESPITE A FULL-SIZED ADULT SITTING IN THAT SEAT. *TR

10/18/2010
Components: AIR BAGS
Incident Date: 10/18/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBAC2B3******
Summary

OCCUPANT SENSING AIRBAG WON'T TURN ON FOR MY WIFE WHO WEIGHS 110 POUNDS. THIS IS A NEW 2011 SUBARU OUTBACK. THE DEALERSHIP ARGUED AND WAS EVASIVE ABOUT MY COMPLAINT; AND SAID THE SEAT WAS CALIBRATED TO ACTIVATE WITH A 120 POUND PERSON. THEY WERE "INSTRUCTING" ME ON THE PROPER SEATING POSITION. I TOLD THEM I DIDN'T WANT THE VEHICLE IF THE AIR BAG WOULDN'T OPERATE FOR MY WIFE. I HAVE AN APPT. THIS WEEK . STAY TUNED. *TR

10/02/2010
Components: STEERING
Incident Date: 07/31/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC2B3******
Summary

PURCHASED NEW SUBARU 2011 OUTBACK ON 07.31.10. IMMEDIATELY NOTICED VIBRATION IN STEERING BEGINNING AT 60MPH AND GRADUALLY GET WORSE AT 70MPH. CONTACTED DEALER AND WAS ADVISED TO HAVE CAR LOOKED AT. ON 08.23.10 THE DEALER TEST DROVE VEHICLE AND CONFIRMED SLIGHT VIBRATION IN STEERING WHEEL. THEY ADJUSTED TIRE PRESSURE BUT DIDN'T CORRECT PROBLEM. ON 08.27.10 LEFT CAR AT DEALER TO HAVE TIRES ROAD FORCE BALANCED. AFTER ROAD FORCE BALANCING THE STEERING WHEEL VIBRATION IS BETTER BUT STILL NOTICEABLE. THE SERVICE MANAGER CLAIMS SOME VIBRATION IS NORMAL FOR OUTBACK. STILL BELIEVE THERE IS A PROBLEM BUT WILL DRIVE CARE FOR SEVERAL HUNDRED MILES BEFORE RETURNING TO SEE IF PROBLEM GETS WORSE. OPENED CASE WITH SUBARU. EXTREMELY DISAPPOINTED IN RESPONSE FROM DEALER AND SUBARU TO THIS PROBLEM SINCE IT'S A VERY EXPENSIVE AUTO. *TR

09/29/2010
Components: EXTERIOR LIGHTING
Incident Date: 07/17/2010
Crash: No
Fire: No
Summary

TL*THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE LOW BEAMS MADE IT DIFFICULT TO SEE AT NIGHT WHICH THE CONTACT BELIEVED TO BE A SERIOUS SAFETY HAZARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND BOTH THE DEALER AND MANUFACTURER STATED THAT THE HEADLIGHTS MET GOVERNMENT STANDARDS. THE CONTACT STATED THAT THE HEADLIGHTS NEEDED TO BE ADJUSTED AND THE MANUFACTURER WOULD PROVIDE NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

09/29/2010
Components: AIR BAGS
Incident Date: 09/28/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGCXB3******
Summary

2011 SUBARU OUTBACK - PASSENGER AIRBAG INDICATING "OFF", NOT TURNING ON WHEN 140LB PERSON IS IN THE SEAT. SUBARU OF AMERICA STATES THAT THIS IS NORMAL AND THERE IS NO FIX. SUBARU DEALER WHERE I PURCHASED THE CAR NEW DOES NOT AGREE AND STATES SOMETHING IS WRONG. HE HAS ANOTHER OWNER WITH THE SAME PROBLEM. PASSENGER AIRBAG WILL NOT DEPLOY IN AND ACCIDENT WITH A 140LB PERSON IN THE SEAT! *TR

09/21/2010
Components: STEERING,TIRES
Incident Date: 08/10/2010
Crash: No
Fire: No
Summary

2011 SUBARU OUTBACK 2.5I LIMITED PURCHASED AUG 10, 2010. NOTICED STEERING WHEEL VIBRATION FROM TIME OF PURCHASE, ASSUMED IT WAS JUST ME GETTING USED TO DRIVING THE CAR. A WEEK LATER EVEN MORE NOTICEABLE, BROUGHT TO THE ATTENTION OF THE DEALER. CHECKED BALANCE, FOUND TWO TIRES OUT OF ROUND. REPLACED THOSE TIRES (TSB 05-50-10), REBALANCED - VIBRATION STILL THERE. DEALER THEN INSTALLED VIBRATION KIT (TSB 05-48-10), VIBRATION PERSISTS. HEAD OF SERVICE STATED HE DID NOT NOTICE VIBRATION AT 65MPH, TECH TAKEN FOR RIDE WITH THIS OWNER (OWNER DROVE CAR - AVERAGE SPEED 70-75MPH). TECH OBSERVED VIBRATION, STATED "THIS SHOULDN'T BE LIKE THAT ON A NEW CAR." AWAITING RESPONSE FROM SERVICE MANAGER ON NEXT STEPS. IN THE COURSE OF A MONTH, MY CAR HAS SPENT 5 DAYS AT THE DEALERSHIP! VERY DISAPPOINTED IN SUBARU AT THIS TIME! *TR

09/20/2010
Components: STEERING,SUSPENSION
Incident Date: 09/16/2010
Crash: No
Fire: No
Summary

TEST DROVE 2011 SUBARU OUTBACK 3.6R BEFORE PURCHASE AND VEHICLE HAD FRONT END SHAKE AT FREEWAY SPEED OF 70 MPH OR SO. AS RESULT DID NOT BUY. *TR

09/09/2010
Components: AIR BAGS
Incident Date: 09/08/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC4B3******
Summary

PASSENGER AIRBAG IS OFTEN TURNED OFF, EVEN THOUGH A PERSON IS SITTING IN THE PASSENGER SEAT. THIS IS REPEATABLE. OFTEN, WHEN MY PASSENGER (120 LBS, 5'7" TALL) SITS IN THE PASSENGER SEAT, THE AIRBAG REMAINS IN THE OFF POSITION (AS IF NO ONE IS SITTING IN THAT SEAT). I'VE NOTICED THAT WHEN THE PASSENGER SITS, AND PUTS THEIR FEET DIRECTLY ON THE FLOOR, THE PASSENGER'S KNEES AND UPPER THIGH RIGHT ABOVE THE KNEE DO NOT MAKE CONTACT WITH THE SEAT. WHEN SITTING IN THIS POSITION, THE AIRBAG WILL REMAIN IN THE OFF POSITION. WHEN THE PASSENGER SITS, WITH LEGS FULLY EXTENDED, SO THAT THE KNEE AND UPPER THIGH MAKE BETTER CONTACT WITH THE SEAT, THE AIRBAG IS ENABLED. WITH THE RIGHT COMBINATION OF PASSENGER LENGTH, AND POSITION OF THE PASSENGER'S LEGS WHILE SITTING, IT IS POSSIBLE FOR THE AIRBAG TO REMAIN IN THE OFF POSITION, EVEN THOUGH THERE IS A FULL-SIZED ADULT SITTING IN THAT SEAT. I BELIEVE THE AIRBAG (WEIGHT ON SEAT) SENSOR, MAY BE LOCATED TOO FAR FORWARD ON THESE SEATS. *TR

08/27/2010
Components: ENGINE AND ENGINE COOLING
Incident Date: 08/20/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBGC0B1******
Summary

2011 SUBARU OUTBACK WAGON - STALLING PROBLEM. WITH CLUTCH PEDAL DEPRESSED FULLY THE ENGINE STALLED TWICE DURING A TURN AND COMING TO A STOP SIGN. LOST POWER STEERING IN CORNER - THIS IS A SAFETY ISSUE! *TR

08/23/2010
Components: POWER TRAIN
Incident Date: 08/12/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDLC0B2******
Summary

WHEN COMING TO A ROLLING STOP AND THEN STEPPING ON THE ACCELERATOR AS OUR 2011 OUTBACK WAS TURNING, THE NEW VEHICLE, WITH 9 MILES ON THE ODOMETER, EXPERIENCED A BRIEF HESITATION FOLLOWED BY A HARD TRANSMISSION CLUNK AND THE VEHICLE LURCHED FORWARD A FEW FEET BEFORE DRIVING NORMALLY. THIS OCCURRED SEVERAL TIMES DURING ROLLING STOPS BOTH WHEN GOING FORWARD AND WHEN TURNING A CORNER. WE FEEL THIS IS EXTREMELY UNSAFE AND COULD LEAD TO LOSS OF CONTROL OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALERSHIP'S SERVICE DEPARTMENT WITHIN 17 HOURS OF PURCHASE AND, AFTER THEY HAD THE CAR FOR 10 DAYS, WE WERE INFORMED THAT, WHILE THEY ACKNOWLEDGE THE PROBLEM, THERE IS NO CURRENT FIX FOR THE ISSUE AND HAVE NO ESTIMATE AS TO WHEN THERE MIGHT BE ONE. IN RESEARCHING ONLINE, WE DISCOVERED THAT A VERY SIMILAR, IF NOT IDENTICAL, PROBLEM WAS REPORTED BY OWNERS OF THE 2010 OUTBACK MODEL AND A SUBARU SERVICE BULLETIN (11-94-09R) DATED 01/05/10 WAS ISSUED ANNOUNCING THAT 'ECM' REPROGRAMMING FILES' WERE AVAILABLE TO RECTIFY THE PROBLEM. *TR

08/16/2010
Components: STEERING
Incident Date: 08/16/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDKC9B2******
Summary

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL WOULD VIBRATE EXCESSIVELY. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 20.

08/16/2010
Components: STEERING
Incident Date: 07/14/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBKC8B3******
Summary

STEERING WHEEL OF THE VEHICLE STARTED SHAKING BAD AROUND 500 MILES. IT IS A CONSTANT PULSATION LEFT/RIGHT. HAND/ARM PAINS AND ACHES WHILE TRYING TO HOLD THE STEERING WHEEL. THIS IS ALSO TERMED AS SHIMMY / STEERING WHEEL SHAKE PROBLEM AND SUBARU HAS 2 TSB IN EFFECT 05-50-10 AND 05-48-10. 05-50-10 (RFB) WAS PERFORMED. THAT DID NOT FIX THE ISSUE AND THE STEERING WHEEL STILL CONTINUES TO SHAKE. THEY HAVE NOT YET SCHEDULED 05-48-10 (BUNCH OF PARTS REPLACEMENT) FOR ME, BUT I HAVE A CASE OPENED WITH SOA (SUBARU OF AMERICA) - CASE # [XXX] IN ADDITION, DURING LONG MODERATE-SPEED TURNS LIKE HIGHWAY RAMPS, HIGHWAY ENTRANCES THE STEERING WHEEL PULSATES. IT FEELS LIKE THERE IS A "FREE-PLAY" GOING AROUND MID-TURN. ALSO, I WOULD HAVE TO HOLD THE STEERING WHEEL TIGHT OTHERWISE IT TENDS TO GO AWAY OR FLOAT. FROM WHAT I GET FROM OTHER OWNERS WHO GOT THIS TSB DONE, THE PROBLEM HAS NOT BEEN FIXED. SUBARU SEEMS TO BE MASKING THE PROBLEM RATHER THAN FIXING THE PROBLEM. [REFER LINK : HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/108-STEERING-WHEEL-SHAKE-ISSUES/] I AM YET TO GET THE MAJOR TSB DONE. SOA SAID PARTS WILL ARRIVE AT DEALER THIS WEEK. I WILL FOLLOWUP WITH MY DEALER ON THIS. I WANTED TO REPORT THIS AS A CRITICAL ISSUE SINCE I DO NOT BELIEVE THIS TSB WILL FIX MY PROBLEM (BASED UPON EXPERIENCE FROM OTHERS). PLEASE HELP TO ADDRESS THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

08/08/2010
Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
Incident Date: 08/08/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRBCC3B1******
Summary

VEHICLE STALLED OUT WHILE IN SECOND GEAR. LOST ALL POWER, PLUS POWER STEERING AND BRAKING. THIS IS THE SECOND TIME IT HAS HAPPENED. IT SEEMS TO HAPPEN SHORTLY AFTER TURNING VEHICLE ON AND AIR CONDITIONING IS ON. THIS HAPPENED WHILE I WAS ABOUT TO MAKE A TURN. I QUICKLY CLUTCHED AND TURNED THE VEHICLE BACK ON TO AVOID CRASHING. *TR

07/22/2010
Components: STEERING
Incident Date: 06/25/2010
Crash: No
Fire: No
Vehicle Identification Number: 4S4BRDJC1B2******
Summary

TL*THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 35-40 MPH THE STEERING WHEEL BEGAN TO VIBRATE; HOWEVER, HE CONTINUED TO DRIVE TO HIS RESIDENCE. HE CALLED AN AUTHORIZED DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE DEALER ADVISED HIM THAT THE TIRES NEEDED TO BE BALANCED. THE FAILURE CONTINUED TO OCCUR. THE CONTACT SCHEDULED ANOTHER APPOINTMENT WITH THE DEALER NEXT WEEK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7 AND THE CURRENT MILEAGE IS 500. UPDATED 09/28/10 *BF UPDATED 10/01/10

16 Recalls

for 2011 SUBARU OUTBACK
20/07/2010
CAMPAIGN NUMBER: 10V326000
POWER TRAIN:MANUAL TRANSMISSION
IF THE TRANSMISSION GEARS ARE NOT PROPERLY LUBRICATED, A GROANING SOUND MAY BEGIN TO DEVELOP ALERTING THE DRIVER OF A PROBLEM. IF THE SOUND IS IGNORED AND NO ACTION IS TAKEN, THE GEARS WILL EVENTUALLY BREAK AND THIS CONDITION WILL LEAD TO VEHICLE POWER LOSS, POSSIBLY RESULTING IN A CRASH.
Campaign Number: 10V326000
Manufacture: SUBARU OF AMERICA, INC.
Components: POWER TRAIN:MANUAL TRANSMISSION
Summary

SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM APRIL 28 THROUGH JUNE 23, 2010. DUE TO A PROGRAMMING ERROR, A LUBRICATION HOLE WITHIN THE 6-SPEED MANUAL TRANSMISSION WAS OMITTED.

Notes

SUBARU'S RECALL CAMPAIGN NUMBER IS WVS-29. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .

07/09/2011
CAMPAIGN NUMBER: 11V467000
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE MOONROOF GLASS CAN LOOSEN AND DETACH FROM THE VEHICLE DURING DRIVING, RESULTING IN A POTENTIAL ROAD HAZARD FOR OTHER VEHICLES, INCREASING THE RISK OF A CRASH.
Campaign Number: 11V467000
Manufacture: SUBARU OF AMERICA, INC.
Components: VISIBILITY:SUN/MOON ROOF ASSEMBLY
Summary

SUBARU IS RECALLING CERTAIN MODEL YEAR 2011 OUTBACK AND LEGACY VEHICLES MANUFACTURED FROM AUGUST 3, 2010, THROUGH JULY 1, 2011. THE MOONROOF GLASS MAY COME LOOSE OR DETACH. THE AMOUNT AND POSITION OF THE ADHESIVE BETWEEN THE GLASS AND RETAINER WAS INADEQUATELY APPLIED.

Notes

SUBARU'S SAFETY RECALL NUMBER IS WVW-33. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .

26/12/2012
CAMPAIGN NUMBER: 12V602000
EXTERIOR LIGHTING
Over time, migration of the moisture into the circuit board and/or into the connector cavity, may result in a short circuit of the puddle light system. This may generate heat which may melt the plastic resulting in smoke or fire.
Campaign Number: 12V602000
Manufacture: SUBARU OF AMERICA, INC.
Components: EXTERIOR LIGHTING
Summary

Subaru is recalling certain model year 2010 and 2011 Legacy and Outback vehicles, certain model year 2006 through 2012 Tribeca vehicles sold before January 2012, and certain model year 2009 through 2012 Forester vehicles sold before January 2012. Up to 78,650 of these vehicles may have been equipped with accessory puddle lights that, when illuminated, brighten the area under the doors of the vehicle. A short circuit can develop when either the puddle light or connector are exposed to an electrolytic moisture source (such as road spray that has road salt in it) and it penetrates the circuit board of the puddle light or the pins of the puddle light connector(s).

Notes

Subaru's recall campaign number is WQE-41. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

25/02/2013
CAMPAIGN NUMBER: 13V061000
ELECTRICAL SYSTEM
The engine may inadvertently start and run for up to fifteen minutes. The engine may continue to start and stop until the fob battery is depleted, or until the vehicle runs out of fuel. If the vehicle is parked in an enclosed area, there is a risk of carbon monoxide build-up which may cause headaches, dizziness or, in extreme cases, unconsciousness and/or asphyxiation.
Campaign Number: 13V061000
Manufacture: Subaru of America, Inc.
Components: ELECTRICAL SYSTEM
Summary

Subaru is recalling certain model year 2010-2012 Legacy and Outback vehicles equipped with an automatic or CVT transmission and an Audiovox remote engine starter (RES) accessory, certain model year 2012-2013 Impreza vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory, and certain model year 2013 XV Crosstrek vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory. Additionally included are certain model year 2013 Legacy and Outback vehicles that may have received replacement RES fobs. If the RES fob is dropped, the fob may malfunction and randomly transmit an engine start request without pressing the button.

Notes

Original equipment keyless entry fobs integrated on the vehicle key are not affected. Subaru's recall campaign number is WQF-42. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

25/05/2016
CAMPAIGN NUMBER: 16V358000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Campaign Number: 16V358000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or that have ever been registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

27/09/2016
CAMPAIGN NUMBER: 16V694000
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
If the windshield wiper motor overheats, the wipers may fail, reducing driver visibility and increasing the risk of a crash. Additionally, the wiper motor cover may melt, increasing the risk of a fire.
Campaign Number: 16V694000
Manufacture: Subaru of America, Inc.
Components: VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Summary

Subaru of America, Inc. (Subaru) is recalling certain model year 2010-2014 Legacy vehicles manufactured November 26, 2008, to June 7, 2013, and 2010-2014 Outback vehicles manufactured January 9, 2009 to June 7, 2013. Due to contamination, components within the windshield wiper motor bottom cover may interfere with each other. If an obstruction, such as a buildup of snow or ice prevents the wiper arms from being able to stop in the parked position, the wiper motor may overheat and the bottom cover may melt.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/01/2017
CAMPAIGN NUMBER: 17V014000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Campaign Number: 17V014000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2005-2006 Subaru Baja, 2006-2011 Impreza (including WRX and STI models), 2006-2012 Tribeca, 2009-2012 Forester, Legacy, Outback, and 2012 WRX vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

09/01/2018
CAMPAIGN NUMBER: 18V012000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Campaign Number: 18V012000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Legacy, Forester, Tribeca, WRX and Outback vehicles, and 2009-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

13/09/2018
CAMPAIGN NUMBER: 18V626000
PARKING BRAKE
A vehicle rollaway can increase the risk of a crash.
Campaign Number: 18V626000
Manufacture: Subaru of America, Inc.
Components: PARKING BRAKE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Subaru Legacy and Outback vehicles equipped with a manual transmission. The electronic parking brake (EPB) may not engage as intended, allowing the vehicle to rollaway if the transmission is not in the proper gear when parked.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

09/01/2019
CAMPAIGN NUMBER: 19V007000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Campaign Number: 19V007000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

09/01/2019
CAMPAIGN NUMBER: 19V008000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Campaign Number: 19V008000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

09/01/2019
CAMPAIGN NUMBER: 19V009000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Campaign Number: 19V009000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

11/04/2019
CAMPAIGN NUMBER: 19V297000
ELECTRICAL SYSTEM:IGNITION:SWITCH
The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.
Campaign Number: 19V297000
Manufacture: Subaru of America, Inc.
Components: ELECTRICAL SYSTEM:IGNITION:SWITCH
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

02/01/2020
CAMPAIGN NUMBER: 20V001000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 20V001000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

02/01/2020
CAMPAIGN NUMBER: 20V002000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 20V002000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

02/01/2020
CAMPAIGN NUMBER: 20V003000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 20V003000
Manufacture: Subaru of America, Inc.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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