2012 BMW 335 I C RWD

While driving with a passenger in front passenger seat, I occasionally receive a warning that there is a malfunction in passenger restraint system. At that time, the "pass airbag off" light goes on. I did take this to the dealer and was told it is likely a faulty passenger airbag seat occupancy sensor mat. The car is available for inspection Our safety is potentially compromised because the passenger airbag may not go off in an accident.

MY CAR WAS STATIONARY AND THE ELECTRICAL SYSTEM WOULD NOT RESPOND. THIS HAS HAPPENED MULTIPLE TIMES NOW. MY KEY FOB WOULD NOT OPEN THE DOORS, NO INSIDE ELECTRONICS ON, IGNITION SWITCH DID NOT RESPOND. THIS APPEARS TO BE A COMMON ISSUE REGARDING THE BATTERY CABLE CONNECTOR AND THE CORRESPONDING FUSE BOX TERMINAL DEGRADING OVER TIME. THIS COULD CAUSE THE CAR TO STALL AND LOSE POWER WHILE DRIVING, WHICH CAN RESULT IN A CRASH. I DRIVE ON THE HIGHWAY EACH DAY TO WORK AND A COMPLETE LOSS OF POWER WOULD RESULT IN A SERIOUS INCIDENT.

MY CAR KEEPS OVERHEATING AND STALLING OR WHEN I ACCELERATE IT WILL NOT GO, I HAVE TO STOP TURN CAR OFF AND TRY TO GO BUT THE TEMP GAGE IS NOT OVER 250 DEGREES WHEN THE DISPLAYS SAYS MY CAR IS OVERHEATING

TAKATA RECALL- HAVE NOTIFIED GLOBAL IMPORTS OF MARIETTA/ATLANTA GEORGIA EVERY MONTH SINCE I PURCHASED THIS VEHICLE. THEY WILL NOT RETURN CALLS OR MAKE APPOINTMENT. THEY INFORM ME THAT I WILL GET EMAIL CORRESPONDENCE AND I NEVER DO. CAN YOU HELP?

DOOR LOCKS DO NOT UNLOCK ON BOTH THE FRONT DOORS. THEY ARE JAMMED. THE FAULT IS IS BECAUSE OF BAD DOOR LOCK ACTUATORS. UNLESS I PRESS THE UNLOCK BUTTON ON THE DASHBOARD MANUALLY, THEY DON'T UNLOCK THEY SOMETIME DON'T UNLOCK EVEN WHEN I PRESS THE UNLOCK BUTTON ON MY REMOTE. THIS IS A SAFETY HAZARD AS IF SOMEONE IS IN A ACCIDENT, THE BATTERY GETS DISCONNECTED. THIS WILL PREVENT OCCUPANTS FROM OPENING THE DOORS. THIS IS HAPPENING ON MULTIPLE OF MY FRIENDS CARS AND BMW DOES NOT TREAT THIS AS SAFETY HAZARD.

TAKATA RECALL - I CALLED THE LOCAL DEALER ON 9-25-17 WHEN I RECEIVED THE SAFETY RECALL LETTER. AFTER 2 MONTHS THE PART IS STILL NOT AVAILABLE AND ON 11-30-17 I WAS TOLD THAT THE PART MAY BE AVAILABLE IN FEBRUARY 2018. I AM CONCERNED ABOUT THIS AND DO NOT FEEL SAFE DRIVING MY CAR. CAN YOU HELP ME TO GET THE PARTS MUCH SOONER THAN FEBRUARY OF NEXT YEAR? THANK YOU FOR YOUR TIME AND CONSIDERATION.

DOOR LOCK ON DRIVER SIDE WILL NOT RELEASE. THE LOCKING PIN GOES UP AND DOWN, BUT THE DOOR LOCK WILL NOT RELEASE AS IT IS SUPPOSED TO UNLESS THE UNLOCK BUTTON IS PRESSED. IN THE EVENT OF AN EMERGENCY, THE DRIVER CANNOT GET OUT BY SIMPLY PULLING THE DOOR HANDLE.

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAMAN MOTORCARS IN WEST PALM BEACH, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER ORIGINALLY STATED THAT THE PARTS WOULD BECOME AVAILABLE IN LATE AUGUST OR EARLY SEPTEMBER OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I HAVE CONTACTED COGGIN BMW FT. PIERCE FL. SEVERAL TIMES TO GET MY AIRBAG FIXED. OVER A YEAR NOW AND STILL THEY CLAIM THAT THE PARTS HAVE NOT COME IN YET. IS THIS TRUE AND WHAT CAN I DO TO GET THIS RECALL TAKEN CARE OF.

AIRBAG RECALL HAS BEEN IN PLACE FOR 17 MONTHS AND NO RESOLUTION. APPARENTLY IT CAN CAUSE INJURY OR DEATH IF I AM IN AN ACCIDENT - AND STILL NO RESOLUTION FOR MY CAR TO ADDRESS THE RECALL FROM BMW.

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL 1-2 WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

THE AIRBAG SENSOR IN THE PASSENGER SEAT HAS MALFUNCTIONED AND CANNOT READ WHETHER OR NOT A PERSON IS SITTING IN THE SEAT. IN TURN THE AIRBAG IS OFF DUE TO THE CARS ECU. BMW DEALERSHIP IN BELLEVUE HAS REPEATEDLY TOLD ME THAT THE ONLY WAY TO REMEDY THE SITUATION IS TO BUY A NEW SEAT AT MY OWN EXPENSE. THIS IS A SERIOUS SAFETY ISSUE ALONG WITH MY TAKATA AIRBAG THAT I HAVE YET TO RECEIVE ANY SORT OF NOTICE FOR REPAIR OR EVEN THAT I FALL UNDER THE RECALL.

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT....UPDATED 03/08/17 *BF UPDATED 8/16/2017 *JS

BOTH OF MY REAR ALUMINUM WHEELS HAVE CRACKED WITHOUT ANY ACCIDENTS OCCURRING OR EVEN ANYTHING OTHER THAN NORMAL DRIVING. BOTH TIMES MY TIRES NEEDED REPLACED. I HAVE OWNED 20 CARS IN MY LIFE AND NEVER HAD TO REPLACE A WHEEL. NOW WITH THIS BMW I HAVE HAD TO REPLACE ALL 4 WHEELS TO ENSURE IT DOESN'T HAPPEN TO MY REMAINING TWO WHEELS. IN MY DISCUSSIONS AT TIRE CENTERS THIS IS SAID TO BE A VERY COMMON PROBLEM WITH BMWS AND IN MY OPINION IS CONSUMER FRAUD. *TR

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AUGUST 6, 2016 - CAR STALLED AT ABOUT 50MPH, JUST WHEN ABOUT TO GO UPHILL. I WASN'T ABLE TO MAKE IT TO THE SHOULDER LEAVING THE CAR BLOCKING TRAFFIC WITH MY WIFE AND DAUGHTER IN IT. ONCE IT STOPS, IT PUTS ITSELF IN PARK, MAKING IT IMPOSSIBLE TO PUSH ASIDE. WE CREATED A TRAFFIC JAM AND POLICE BARRICADED WHILE WE WERE TRYING TO MOVE THE CAR. EVENTUALLY, IN ABOUT 30 MINS, THE CAR TURNS ON. HAPPENED AFTER AN HOUR OF HIGHWAY DRIVING. CAR SEEMED FINE AFTER THAT. AUGUST 17, 2016 - ON ANOTHER LONG TRIP, THE CAR STALLED ON THE HIGHWAY. WOULD CRANK BUT NOT TURN ON. ALMOST EXHAUSTED THE BATTERY. CALLED A TOW TRUCK BUT BY THE TIME IT GOT THERE, AFTER ABOUT AN HOUR, THE CAR RESTARTED. HAD MY ODB-II SCANNER WITH ME AND GOT CODE USED MY OBDII READER AND GOT CODE P142E - PRESSURE TOO LOW IN HIGH-PRESSURE SYSTEM, WHICH IS CONSISTENT WITH NOT STARTING AND THE AND THE FUEL SYSTEM MALFUNCTION MESSAGE. I TOOK THE CAR TO AUTOGERMANA SERVICE CENTER, THAT SAME DAY. SEPTEMBER 22, 2016 - STALLED ON A MAIN ROAD, WITH MY DAUGHTER, ON THE WAY TO THE PEDIATRICIAN. I WAS ABLE TO MANEUVER TO THE RIGHT LANE AND PARK ON A GAS STATION. AMBIENT TEMP WAS 94F. WAITED ABOUT 30MINS AND THE CAR RE-STARTED. THE DEALESHIP WOULD NOT ACKNOWLEDGE A FUEL SYSTEM PROBLEM BECAUSE THEY COULD NOT REPLICATE THE FAILURE. SENT EMAIL TO BMW CUSTOMER RELATIONS BUT THEY REFERRED ME BACK TO THE DEALERSHIP.

I WAS DRIVING ON A VERY BUSY ROAD IN DOWNTOWN CHICAGO IN HEAVY TRAFFIC AND THE CAR JUST SUDDENLY STALLED WITHOUT ANY WARNING MIDDLE OF THE ROAD AND WON'T MOVE. OF COURSE CAME CLOSE TO BEING CRASHED FROM BEHIND. I AM GRATEFUL AND LUCKY THAT THE CARS BEHIND WERE ABLE TO STOP IN TIME AND MANEUVER AROUND ME TO AVOID COLLISION. THE BMW DEALER INSPECTED THE CAR AND TOLD ME THAT THE FUEL PUMP AND ITS CONTROL UNIT IS FAULTY. I HAVE ATTACHED THEIR DIAGNOSIS AS WELL. I FIND IT HARD TO BELIEVE THAT A LESS THAN 4 YEAR OLD CAR WITH UNDER 25K MILES ON IT HAS A FUEL PUMP FAILURE, UNLESS IT WAS FAULTY TO BEGIN WITH. I CHECKED INTO THE RECALLS FOR BMW 328I MODELS FOR FAULTY FUEL PUMPS AND IT SEEMS BMW RECALLED MODELS FROM 2014, BUT IT SEEMS THE 2012 BMW HAS THIS ISSUE AS WELL. I WAS SAVED BUT I WANT TO MAKE SURE NO ONE ELSE IS HURT BECAUSE OF FAULTY PARTS THAT CAR MANUFACTURERS FAIL TO CHECK BEFORE SELLING IT TO UNSUSPECTING CONSUMERS, WHO THINK THEY ARE SAFE WHEN DRIVING THESE EXPENSIVE CARS WITH THEIR FAMILIES AND PRECIOUS ONES IN IT. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED AND I CONSIDER MYSELF LUCKY TO BE STILL ALIVE, SAFE AND OK TO WRITE THIS MESSAGE.

TAKATA RECALL. RECEIVED RECALL NOTICE IN MARCH 2016. REPAIRS NOT YET COMPLETED. BMW STATES THEY DO NOT HAVE THE NECESSARY PARTS. BMW STATES THEY ARE PRIORITIZING REPAIRS FIRST FOR THE HOT AND HIGH HUMID US SOUTHERN STATES. WE ARE IN VIRGINIA WHICH IS A VERY HOT AND HIGH HUMIDITY STATE DURING THE SUMMER. WE ARE AFRAID TO USE THE CAR UNTIL IT IS REPAIRED. THIS IS UNACCEPTABLE.

WHILE IN LINE IN A DRIVE THRU THE VEHICLE TURNED OFF SUDDENLY LOSING ALL ELECTRICAL POWER AND POWER STEERING. UPON TRYING TO START "CHARGING MALFUNCTION" APPEARED ON THE INFORMATION SCREEN IN WITH A RED WARNING SIGN. TRIED 2-3 TIMES TO TURN OVER STARTER. WHEN VEHICLE TURNED ON IT WAS TIME TO MOVE FORWARD. WHEN TRYING TO EXIT DRIVE THRU DRIVE WAY VEHICLE WAS VERY HEAVY AND ALMOST IMPOSSIBLE TO TURN. FINALLY AFTER SEVERAL BACK AND FORTH ATTEMPTS VEHICLE WAS MOVED ABOUT 50 FEET TO A SAFE PARKING LOCATION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AIR BAGS DO NOT FUNCTION AS PER THE RECALL. BMW HAS NO SOLUTION TO FIX THE AIRBAGS. THEY WILL NOT TAKE THE CARE BACK

TL* THE CONTACT OWNS A 2012 BMW 335I. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE EMITTING FROM THE VEHICLE AND SUDDENLY IT STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VANOS BOLTS WERE LOOSE AND FRACTURED. THE VEHICLE WAS NOT REPAIRED DUE TO IT NOT BEING INCLUDED IN NHTSA CAMPAIGN NUMBER 14V176000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

VANOS BOLT FAILURE. 4 VANOS BOLT BROKEN. CAR STALLED WHILE DRIVING. THE CAR WAS DRIVING ON A CITY STREET WHILE TURNING. NO POWER AT ALL. IT IS A 2011 328I.

ON SATURDAY 8/8/15, I WAS PARKING MY BMW 335I CAR TO GET GROCERIES, AND WHILE ENTERING THE PARKING SPOT, THE ENGINE BEGAN RACING OUT OF CONTROL. I HIT THE BRAKES HARD, BUT THE CAR WOULD NOT STOP. I TRIED TO SHIFT INTO NEUTRAL, BUT THE SHIFT CONTROL WAS LOCKED IN DRIVE AND WOULD NOT MOVE. LASTLY I FINALLY HIT THE STOP ENGINE BUTTON, AND THE CAR FINALLY STOPPED, BUT NOT AFTER I HAD BUMPED INTO THE CAR IN FRONT OF ME IN MY PARKING SPACE. AS I WAS RESTING AGAINST THE BUMPER OF THE CAR IN FRONT OF ME, I HAD BEEN ABLE TO MOVE THE SHIFTER AFTER STOPPING THE CAR'S ENGINE INTO PARK, AND RE-STARTED THE CAR. THE ENGINE IDLED AT 7000 RPM, TOTALLY RACING AGAIN. I TURNED THE ENGINE OFF AND SAT THERE FOR ABOUT TWO MINUTES. I TURNED THE ENGINE ON AGAIN, AND IT FINALLY IDLED NORMALLY AT 800-1000 RPM, PUT IT IN REVERSE, AND BACKED OFF THE BUMPER OF THE CAR IN FRONT OF ME. I GOT OUT, AND SAW NO DAMAGE THANKFULLY, BUT WAS VERY AFRAID OF THIS OUT OF CONTROL CAR BEHAVIOR THAT I EXPERIENCED. I NOW KNOW TO HIT THE STOP BUTTON IF THE BRAKES JUST DON'T WORK WELL ENOUGH IF THIS UNINTENDED ACCELERATION ISSUE HAPPENS AGAIN. I AM CONTACTING MY DEALERSHIP TO SEE IF THEY ARE AWARE OF THIS ISSUE IN THE 335I, AND SEE IF THEY CAN EFFECT A REPAIR.

MY 2012 BMW 335I COUPLE M SPORT PACKAGE (AUTOMATIC) ENGINE STALLS RANDOMLY (5 TIMES SINCE PURCHASING THE CAR IN NOVEMBER OF 2013). AS A RESULT, THE POWER STEERING FAILS AND POWER BRAKE ASSIST ALSO FAILS. RESULTING IN SOME SCARY SITUATIONS INDEED. THIS TYPICALLY HAPPENS BETWEEN 5-40 MPH. ENGINE TYPICALLY RESTARTS AFTER 10-15 MIN. THE LAST TIME THIS HAS HAPPENED WAS ON 5/21/14 AT AROUND 9AM PST. I WAS STRANDED ON CA HIGHWAY 85. VEHICLE HAS ONLY 7K MILES. NO ENGINE FAULT CODES REGISTER WHEN TAKEN TO DEALERSHIP AND THEY SEND ME BACK TELLING ME THAT THE CAR IS SAFE TO DRIVE. HERE IS A LINK TO THE VIDEO I CAPTURED AFTER THE LAST STALL: HTTP://YOUTU.BE/QWVJCFAFO2Y BMW OF NORTH AMERICA DOES NOT ACKNOWLEDGE THE PROBLEM (EVEN THOUGH I HAVE SENT THEM THIS VIDEO) AND KEEPS SENDING ME BACK TO THE DEALERSHIP WHICH IS UNABLE TO READ ANY FAULT CODES IN THE COMPUTER. IN RETURN, THE DEALERSHIP SENDS ME BACK TO BMW OF NORTH AMERICA. ENDLESS LOOP WITH NO SOLUTION. THIS VIDEO IS MADE TO DOCUMENT THE EVIDENCE OF THIS VERY HAZARDOUS ISSUE. *TR

WITHIN THE FIRST MONTH OF PURCHASING THIS VEHICLE I STARTED TO EXPERIENCE PROBLEMS ROLLING UP AND DOWN THE REAR PASSENGER WINDOW. IT WASN'T TOO LONG, THEN FRONT WINDOW MALFUNCTIONED. THE AREA OF CONCERN IS FOR SAFETY WHILE DRIVING IN REGARDS TO RAIN COMING IN CAR AND ATTACKERS. I WOULD LIKE TO KNOW THAT MY WINDOWS ARE OPERATING PROPERLY WHILE STOPPED. THE CHECK ENGINE LIGHT HAS ALSO COME ON TWICE SINCE NEW. *TR

THIS CAR HAS NO "SAFETY CATCH" ON THE HOOD LATCH THAT THE OWNER OPENS AFTER FIRST RELEASING THE HOOD FROM INSIDE THE CAR. INSTEAD, THE OWNER OPENS THE HOOD BY PULLING TWICE ON THE HOOD RELEASE LEVEL INSIDE THE CAR IN THE DRIVER'S FOOTWELL. THE HOOD THEN OPENS FREELY WITHOUT FURTHER UNLATCHING OUTSIDE THE CAR. THE PROBLEM IS THAT THIS LATCH SYSTEM FAILS TO CLOSE THE HOOD PROPERLY. OFTEN ONE SIDE OR THE OTHER WILL NOT LATCH FIRMLY INTO PLACE. SO, INSTEAD OF TWO LATCHES HOLDING THE HOOD DOWN, ONLY ONE DOES. I TOOK MY CAR TO A DEALER FOR THIS PROBLEM, WHO DIAGNOSED IT HAS BEING CAUSED BY "LEAVES" IN THE MECHANISM. HOWEVER, THE PROBLEM HAS RECURRED ON BOTH THE SIDE THEY CLEANED (THE PASSENGER'S SIDE) AND ON THE DRIVER'S SIDE LATCHES. IT IS UNSAFE TO DRIVE THIS CAR WITH THE HOOD ONLY PARTIALLY LATCHED CLOSED, AS I AM SURE YOU WILL AGREE. OWNERS ARE COMPLAINING OF THIS SAFETY PROBLEM. SEE THIS DISCUSSION AND A PICTURE OF THE IMPROPERLY CLOSED HOOD ONLINE ON A BMW FORUM: HTTP://WWW.F30POST.COM/FORUMS/SHOWTHREAD.PHP?T=790560. *TR

WHEN I PURCHASED 328I SOMEONE ACCIDENTALLY PULL UP THE DRIVER-SIDE HEADREST FROM DOWN POSITION. BUT I AM SHORT AND MY HEAD IS PROTECTED WHEN THE HEADREST(CONSTRAINT) IS IN ORIGINAL DOWN POSITION. I WANTED IT TO BE PUT DOWN IN ORIGINAL POSITION. NO ONE INCLUDING SERVICE DEPT TECHNICIAN COULD DO IT. AND DURING THE PROCESS THEY PULL THE PASSENGER SIDE HEADREST UP TOO. NOW BOTH SIDES COULD NOT BE PUT DOWN (BY THE WAY BOTH COULD NOT BE PULLED OUT NEITHER), EVEN THOUGH MANUAL SAID THEY COULD BE PUT DOWN AND OUT TOO. AND I CALLED BMW NORTH AMERICA CUSTOMER SERVICE AND THEY DON'T HAVE ANY ANSWER NOR RELATED INFORMATION. I'M CONCERNED SINCE IT COULD BE A SAFETY ISSUE TO ME. MAY I ASK YOUR HELP IF IT CAN BE RESEARCHED WHY THEY CAN NOT BE PUT DOWN IN ORIGINAL POSITION? I HOPE IT'S NOT A DEFECT PROBLEM, IS IT? *TR