EN

2012 BMW 550 I Xdrive GT 4 DR AWD

2
Recalls
46
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 9.3%

Complaints
Recalls

46 Complaints

for 2012 BMW 550I XDRIVE GT
11/30/2021
Components: ENGINE
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C56CD******
Summary

The contact owns a 2012 BMW 550i. The contact stated after parking and exiting the vehicle, he noticed coolant leak on the front driver side and saw white smoke exiting near the water pump. The contact stated the low coolant fluid and the drivetrain malfunction warning lights were illuminated. The contact stated the smoke extinguished on it's own. The contact stated he continue driving the vehicle. The contact took the vehicle to independent mechanic and was informed the water pump was needing to be replaced. The vehicle was not repaired. The contact took the vehicle to local dealer, where it was diagnosed with needing the water pump to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V248000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.

11/17/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/25/2021
Crash: No
Fire: No
Vehicle Identification Number: Wbafr9c51cd******
Summary

My car died in an intersection unexpectedly as if my battery had died. My infant was in the backseat. This was suck a busy intersection that police dept had to park behind me to keep me from being hit. The car could not be put in neutral to move it out of the way. After over an hour we were able to restart the car and excessive battery discharge message displayed. This is on top of me taking it to the dealership for excessive oil consumption and BMW was aware my motor would eventually give out.

07/10/2021
Components: ENGINE
Incident Date: 05/26/2021
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C57CD******
Summary

Engine is available for inspection upon request. Earlier this month, my 550i completely shut off at a traffic light. When attempting to restart the engine, the Starter strained very hard and smoke came out of the engine. Engine was immediately shut off and the car was towed to a local shop. In turn the shop replaced the Starter the following day and heard knocking from the engine once it turned it over. Upon examination the shop pulled open the oil filter and it was full of metal shrapnel. I feel fortunate the car was not in motion at the time of the failure, given the engine shut off with no warning this could have resulted in a catastrophic accident.

06/23/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/07/2021
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C51CD******
Summary

2012 F10 had issues while running as car installed and stopped completely multiple times in traffic. Fuel supply sign came on. Diagnosed as low pressure fuel pump degraded and need replacement. Same recall took place for 2007-2011 5 series model as well via recall campaign No. 16v-746: In-Tank Fuel Pump. 2012 have same issue and very dangerous to drive on road when vehicle stalls and stops while driving in traffic

03/04/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/16/2021
Crash: No
Fire: Yes
Vehicle Identification Number: WBAFU9C53CC******
Summary

THE HIGH PRESSURE FUEL PUMP CAUSED A FIRE IN THE ENGINE COMPARTMENT AND TOTALED THE CAR WITH LESS THAN 60K MILES ON IT

09/28/2020
Components: FUEL SYSTEM, GASOLINE
Incident Date: 03/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C54CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVETRAIN MALFUNCTION WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. THE CONTACT ALSO NOTICED THAT THE WARNING LIGHT WAS ILLUMINATED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED A SINGULAR COIL AND A SPARK PLUG. TWO MONTHS LATER, THE SAME FAILURE RECURRED AND THE CONTACT TOOK THE VEHICLE BACK TO THE INDEPENDENT MECHANIC WHERE THEY REPLACED ALL THE COILS AND SPARK PLUGS. UPON RETURN OF THE VEHICLE, THE CONTACT WAS DRIVING HOME AND THE VEHICLE SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE SAME INDEPENDENT MECHANIC. UPON FURTHER INSPECTION OF THE VEHICLE, THE MECHANIC DETERMINED THAT THE OIL PUMP TIMING CHAIN WAS LOOSENED AND NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE CONTACT REACHED OUT TO A DEALER AND WAS INFORMED THAT A DIAGNOSTIC NEEDED TO BE PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE DIAGNOSTIC TEST. THE CONTACT ALSO EMAILED THE MANUFACTURER WHO INFORMED HIM TO TAKE THE VEHICLE TO A LOCAL DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

09/27/2020
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Incident Date: 09/25/2020
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C51CD******
Summary

VEHICLE STOPS SUDDENLY WHILE DRIVING

05/26/2020
Components: FUEL SYSTEM, GASOLINE,POWER TRAIN
Incident Date: 05/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WBASN4C52CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I GRAN TURISMO. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 45 MPH, THE VEHICLE LOSS POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO THE CLASSIC BMW LOCATED AT 6800 DALLAS PKWY, PLANO, TX 75024, (214) 778-2600, WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND THE SPARK PLUGS NEEDED TO BE REPLACED. THE CONTACT WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

04/27/2020
Components: STEERING,POWER TRAIN
Incident Date: 03/17/2020
Crash: No
Fire: No
Vehicle Identification Number: WBASP4C55CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT ON VARIOUS OCCASION, THE STEERING WHEEL VIBRATED UNCONTROLLABLY WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A CLICKING SOUND COMING FROM THE VEHICLE DURING THE STEERING FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

04/19/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/08/2020
Crash: No
Fire: No
Vehicle Identification Number: WBASN4C53CC******
Summary

WHEN YOU FIRST TURN THE CAR ON IT SOUNDS VERY LOUD FOR ABOUT 5 MINUTES (LOUDER THAN NORMAL). WHEN DRIVING DOWN THE ROAD THE CAR WILL START SHAKING AND THE CAR COMPUTER POPS UP SAYING DRIVETRAIN MALFUNCTION AND YOU HAVE TO PULL OVER TO RESTART. HESITATE BEOFRE TAKING OFF AT A RED LIGHT OR WHEN TURNING IN AN INTERSECTION. COMPUTER ERROR MASSAGE COMES AND GOES.

03/03/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/29/2020
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C56CD******
Summary

WHEN DRIVING DOWN THE ROAD THE CAR WILL START SHAKING AND THE CAR COMPUTER POPS UP SAYING DRIVETRAIN MALFUNCTION AND YOU HAVE TO PULL OVER TO RESTART THE CAR. BUT IT DOES IT AGAIN 5-10 MINUTES LATER

11/03/2019
Components: POWER TRAIN
Incident Date: 10/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C54CC******
Summary

WHILE DRIVING ON HIGHWAY A POP SOUND HAPPEN AND CAR STARTED TO DRIVE AND SHACKING OCCURRED AND SHIFTING OF GEARS WAS ERRATIC. TRANSFER CASE FAILED MADE VERY DIFFICULT TO GET OUT OF WAY OF TRAFFIC BIT OF STALL AND HESITATION.

10/31/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C54CD******
Summary

WHEN I PRESS ON THE GAS TO ACCELERATE THE "DRIVETRAIN MALFUNCTION" ERROR COMES ON. MY CAR ONLY HAVE 51,000 MILES. I HAVE TO TURN THE CAR OFF AND WAIT A MINUTE TO RESUME DRIVING.

10/30/2019
Components: ENGINE
Incident Date: 10/12/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C55CC******
Summary

SON WAS DRIVING CAR AND CAR JUST SHUT OFF IN THE MIDDLE OF THE ROAD WITHOUT ANY WARNING. CAR WAS TOWED TO BMW DEALERSHIP AND THEY WANT TO CHARGE $3000 TO TEAR DOWN ENGINE TO SEE WHY ENGINE LOCKED UP. CAR WAS BOUGHT 31 MAY 2019 AND SHUT DOWN AFTER DRIVING A LITTLE OVER 3,000 MILES 12 OCTOBER 2019. JUST A COMPLETE RUNAROUND WITH BMW OFFICES.

10/24/2019
Components: ENGINE
Incident Date: 09/14/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C58CD******
Summary

TL* THE CONTACT OWNS A 2012 BMW 5501. WHILE DRIVING APPROXIMATELY 65 MPH, THE "SERVICE REQUIRED SOON" MESSAGE ILLUMINATED ON THE MESSAGE CENTER AND THE VEHICLE STALLED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TOWED TO GLOBAL IMPORTS (550 INTERSTATE NORTH PKWY SE, ATLANTA, GA 30339) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND A NEW ONE WAS NEEDED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS RUNNING ODDLY APPROXIMATELY A WEEK BEFORE THE FAILURE, PRESUMABLY DUE TO OIL CONSUMPTION ISSUES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,479.

09/13/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/06/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C54CC******
Summary

CAR WILL STALL JERK AND STALL LOSSES POWER WHILE ACCELERATING.

09/13/2019
Components: STEERING,SUSPENSION,WHEELS
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C54CC******
Summary

BMW TEARS UP TIRES CAUSING THEM TO SHREAD WHILE DRIVING DOWN ROAD. AFTER TWO ALIGNMENTS IN A YEAR. NO FRONT END DAMAGE PER BMW.

09/13/2019
Components: ENGINE
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C54CC******
Summary

TAKATA RECALL CAR USES EXCESSIVE AMOUNTS OF OIL, A QUART EVERY WEEK.

07/14/2019
Components: ENGINE
Incident Date: 05/05/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAXHC59DW0******
Summary

I WAS DRIVING MY CAR ON A ROAD WHEN A WARNING LIGHT CAME ON. I PARKED THE CAR HOME, SINCE I WAS CLOSE TO HOME. THE SAME WEEK I TOOK THE CAR TO A BMW SPECIALIST BECAUSE THERE WAS A NOISE COMING FROM THE ENGINE. AFTER $467.00 SPENT ON LABOR, JUST TO TELL ME I NEED A NEW ENGINE. THIS CAR HAS 72K MILES. THIS IS A CAR THAT I ONLY DROVE ON WEEKENDS AND NOT EVERY WEEKEND. THE CAR IS NOW PARKED IN MY GARAGE BECAUSE TO REPAIR IT IT WILL COST ME $11K. I HAVE HEARD THIS COMPLAINT FROM SEVERAL BMW OWNERS. THE CAR STILL RUNS BUT THE NOISE WILL NO GO AWAY.

06/07/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 05/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C57CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I. AFTER DRIVING THE VEHICLE A SHORT DISTANCE, THE CONTACT FELT EXTREME HEAT COMING FROM UNDERNEATH THE VEHICLE AND SMELLED BURNING WIRES. ORANGE COUNTY BMW (101 MAHER LN, HARRIMAN, NY 10926, (845) 782-4269) STATED THERE WERE NO RECALLS AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 59,287.

05/23/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WBASN4106CC******
Summary

IN THE MIDDLE OF LAST YEAR MY CAR BEGAN TO CONSUME MORE MOTOR OIL THE FREQUENCY WAS ONE LITER EVERY MONTH AND THEN IT HAS BEEN MORE FREQUENT, WITH THE PASSAGE OF MONTHS THE BMW HAS AN INTENSE DRIP OF OIL WHICH IS NOT NORMAL DRIP ON THE TOP OF THE ENGINE, DRIPPING DOWN THE BOTTOM OF THE ENGINE, I DO NOT KNOW WHAT TO DO, BMW IN THE UNITED STATES HAS IGNORED THESE PROBLEMS, BMW WORKERS HAVE TOLD ME THAT THE CARS MANUFACTURED IN 2012 (X5, X6, N63, ALL SERIES 5, HAVE PRESENTED PROBLEMS OF INJECTORS, SPARK PLUGS, COILS, OIL BLEACHING, THIS BMW KNOWS BUT DOES NOT TAKE ACTION ON THESE PROBLEMS, TODAY I HAVE MY CAR PARKED IN FRONT OF MY HOUSE WITHOUT BEING ABLE TO USE IT, WHEN I START EXPELLING A LOT OF SMOKE FROM THE ENGINE LEAKS, YOU TELL ME THAT I HAVE TO BUY A NEW ENGINE IS THE SOLUTION I WAS GIVEN SOME TIME AGO BUT I MUST PAY A LOT OF MONEY, WHO SOLVES THESE PROBLEMS, WHO FORCES BMW TO TAKE RESPONSIBILITY ? !!!! I HAVE BEEN TOLD THAT THERE IS A LAWSUIT FOR THIS TYPE OF PROBLEM BUT I DO NOT KNOW WHERE TO PUT THE CLAIM BECAUSE IN THE SERVICE AGENCY THEY HAVE SAID THAT MY CAR IS NOT COVERED

03/06/2019
Components: SERVICE BRAKES
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C5XCC******
Summary

THE BRAKE PEDAL BECAME INCREDIBLY HARD TO PRESS DOWN TO GET THE VEHICLE TO STOP WHILE IT WAS IN MOTION ON A STREET. THE CAR DEALER REPAIR TOLD ME THE VACUUM PUMP HAD FAILED, WHICH CAUSED THE ISSUE.

02/12/2019
Components: ENGINE
Incident Date: 11/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 BMW 5-SERIES. THE CONTACT STATED THAT THE VEHICLE EXCESSIVELY OVERHEATED WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO EXERCISE CAUTION IN THE EVENT THAT THE VEHICLE MAY HAVE REDUCED ENGINE POWER AND WAS UNCERTAIN IF THE FAILURE WOULD RESULT IN A FIRE. BMW GALLERY OF NORWOOD (918 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062, (888) 441-2338) WAS NOTIFIED OF THE FAILURE, BUT HAD NOT SPECIFIED IF THE FAILURE WAS RELATED TO ANY RECALL CAMPAIGNS OR TECHNICAL SERVICE BULLETINS. THE DEALER STATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

12/19/2018
Components: SUSPENSION
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WBASN4C58CC******
Summary

REAR DRIVER SIDE OF VEHICLE GOES ALL THE WAY DOWN WHEN THE VEHICLE SITS OVER NIGHT. LOOKS LIKE A LEAK IN THE AIR SUSPENSION.

10/12/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/11/2018
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C55CD******
Summary

"TAKATA RECALL" OUR CAR STARTED FLASHING "INCREASED BATTERY DISCHARGE" AND "ALL ELECTRICAL DEVICES WILL SHUT OFF" WE TOOK IT TO THE BMW HOUSE. THEY DIAGNOSED IT, AS NEEDING A NEW BATTERY. WE REPLACED THE BATTERY AND 1 WEEK LATER THE SAME MESSAGE CAME ON AGAIN "INCREASED BATTERY DISCHARGE' "ALL ELECTRICAL DEVICES WILL SHUT OFF" . WE HAD TO TAKE IT BACK TO THE BMW HOUSE AND THEY DIAGNOSED IT THIS TIME AS NEEDING THE EXTERNAL DOOR HANDLE REPLACED, THEY SAID THE DOOR HANDLE HAD GONE OUT AND THAT SOME PART IN THAT HANDLE PUTS THE CAR TO SLEEP BUT IT WAS NOT ALLOWING THE CAR TO GO TO SLEEP AND THIS PULLED THE BATTERY DOWN. WE REPLACED THAT. THAT LASTED 2 WEEKS AND AGAIN THIS SAME MESSAGE CAME "INCREASED BATTERY DISCHARGE" "ELECTRICAL DEVICES ARE SHUTTING DOWN. I WAS ON THE WAY TO THE BMW HOUSE ONCE AGAIN IT STARTED TO SMELL LIKE WIRES BURNING AND UNDER THE CONSOLE WHERE THE GEAR IS STARTED TO SMOKE BAD!! TO THE POINT THAT I PARKED THE CAR THEN I CALLED THE FIRE DEPARTMENT. OUR CAR HAD TO BE HAULED TO THE BMW HOUSE. IT IS UNKNOWN WHY ALL THIS HAPPENED.

04/29/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/27/2018
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C5XCC******
Summary

FUEL PUMP DISENGAGES WHEN THE CAR GETS TOO HOT. IT'S HAPPENED THREE TIMES FORTUNATELY EACH TIME I WAS GOING 20 MPH OR LESS. THE CAR ESSENTIALLY STALLS OUT AND AT HIGHER SPEEDS COULD BE AN ISSUE. BMW HAS MADE A FUEL PUMP RECALL BUT THE 2012 550I DID NOT QUALIFY AND I BELIEVE IT SHOULD.

03/19/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/28/2018
Crash: No
Fire: No
Vehicle Identification Number: WBAXH5C5XCD******
Summary

I HAD AN ISSUE WITH THE TIMING CHAIN ON THIS VEHICLE. I DO BELIEVE THIS IS A SAFETY ISSUE. CAR FAILS WITH VERY LITTLE WARNING WHILE THE CAR IS BEING DRIVEN. IT IS NOT A QUESTION OF MAINTENANCE BUT OF A SPECIFIC MANUFACTURING FAULT. HOW WOULD ONE KNOW OF A DEFECT UNTIL SOMETHING GOES WRONG. THEN THE MANUFACTURER DOESN'T TAKE BLAME. MANUFACTURER KNEW ABOUT THE PROBLEM BUT DID NOT LET OWNERS KNOW ABOUT THE PROBLEM UNTIL SOMETHING HAPPENS WHILE DRIVING. BMW HAS SINCE REDESIGNED THE ENGINE BUT WHAT ABOUT THE EXISTING CARS WITH THE ISSUE?

08/21/2017
Components: ENGINE
Incident Date: 07/23/2017
Crash: No
Fire: No
Vehicle Identification Number: WBASN4C58CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHOOK. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. SHORTLY AFTERWARDS, THE ENGINE MALFUNCTION WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AGAIN. THE CONTACT PULLED OVER A SECOND TIME AND TURNED OFF THE VEHICLE; HOWEVER, IT FAILED TO RESTART THE SECOND TIME. THE CONTACT HAD THE VEHICLE TOWED TO NALLY BMW IN DECATUR, GA WHERE IT WAS DIAGNOSED THAT THERE WERE METAL SHAVINGS IN THE OIL AND THERE WAS A LOUD KNOCKING SOUND IN THE ENGINE. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN CUSTOMER SERVICE RECALL NUMBER: N63. REPAIRS NEEDED TO BE PERFORMED TO THE ENGINE IN ORDER TO AVOID THE FAILURES LISTED PREVIOUSLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER COVERED UNDER THE WARRANTY AND OPENED A CASE REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

06/07/2017
Components: POWER TRAIN,AIR BAGS
Incident Date: 06/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 5UXZV4C53CL******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW 5-SERIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V020000 (AIR BAGS) AND 17V138000 (POWER TRAIN). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT SPOKE WITH THE DEALER, BMW OF COLUMBUS, GEORGIA, AND WAS INFORMED THAT PARTS WERE ORDERED FOR NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS); HOWEVER, VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

08/12/2016
Components: POWER TRAIN,ENGINE
Incident Date: 08/12/2016
Crash: No
Fire: No
Vehicle Identification Number: WBAFU7C50CD******
Summary

I WAS DRIVING AT ABOUT 65 MPH ON A HIGHWAY UPHILL, ENGINE COMPLETELY STALLED, NO POWER, GOT A MESSAGE "DRIVE-TRAIN MALFUNCTION, NO MAXIMUM OUTPUT, DRIVE MODERATELY". I WAS SURROUNDED BY CARS/SEMI TRUCKS, VERY DANGEROUS SITUATION. MANAGED TO PULL OVER ON THE SHOULD. COULD NOT RESTART CAR, GOT A MESSAGE "AUTOMATIC START/STOP DEACTIVATED: ENGINE WILL NOT START AUTOMATICALLY. PRESS THE START/STOP BUTTON TO START THE ENGINE." ABOUT 30 MINS AFTER ENGINE STALLED, I FINALLY RESTARTED THE CAR. CONTINUED TO DRIVE ON THE HIGHWAY FOR ABOUT 10 MILES @ 60-65 MPH. AT A LOCAL STREET, AS I SLOWED DOWN TO APPROACH A TRAFFIC LIGHT, ENGINE STALLED AGAIN, NO POWER, CAR STOPPED IN THE MIDDLE OF ROAD, GOT THE TWO SAME MESSAGES, COULD NOT START CAR. ABOUT 30 MINS AFTER ENGINE STALLED, I FINALLY STARTED THE CAR.

01/19/2015
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/22/2014
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C50CC******
Summary

THE CAR THREW A DRIVE TRAIN MALFUNCTION CODE WHICH HAPPENS WEEKLY ON THESE ENGINES AND THE CAR JUMPED A LANE AS IT MISFIRED AND WENT INTO LIMP DRIVING MODE. IF THERE WAS CARS NEXT TO ME THERE WOULD HAVE BEEN A CRASH. SINCE THEN BMW HAS ISSUED A CUSTOMER CAMPAIGN ON THE N63 ENGINE EFFECTING THOUGHTS OF CARS. THEY ARE CHANGING TONS OF PARTS FROM INJECTORS TO FUEL RAILS. IT SHOULD BE A FULL BLOWN RECALL AND THE NHTSA SHOULD GET INVOLVED ON THIS. MY CAR HAS BEEN IN THE SHOP SINCE 12/23 AND STILL HAS NOT BEEN REPAIRED CORRECTLY. I HAVE A FEELING YOU ARE GOING TO BE GETTING THOUSANDS OF THESE COMPLAINTS AGAINST BMW. THEY NEED TO BE HELD ACCOUNTABLE FOR THESE FAILURES. *TR

09/16/2014
Components: ENGINE
Incident Date: 09/11/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 BMW 550I. THE VEHICLE STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AS ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE FAILED TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS HYDRO-LOCKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500. THE VIN WAS NOT AVAILABLE.

08/05/2014
Components: VISIBILITY/WIPER
Incident Date: 07/07/2014
Crash: No
Fire: No
Summary

MY WINDSHIELD WIPERS MOVE ON THEIR OWN, THEY TURN ON AND OFF AS THEY PLEASE. BROUGHT THE CAR IN TWICE SO FAR AND BMW SERVICE CANNOT FIND THE PROBLEM. *TR

06/20/2014
Components: VISIBILITY/WIPER
Incident Date: 05/23/2014
Crash: No
Fire: No
Vehicle Identification Number: WBAFR7C56CC******
Summary

MY CAR WAS PARKED DURING A HAIL STORM. DURING THE STORM, THE BACK WINDSHIELD SHATTERED INTO A THOUSAND PIECES. THANK GOD NO ONE WAS IN THE VEHICLE AT THE TIME OF THE HAIL STORM! IT WAS MY UNDERSTANDING THAT THESE WINDSHIELDS ARE MADE OF SAFETY GLASS, THAT IS DESIGNED TO ABSORB ANY IMPACT, CRACK, AND STAY IN 1 PIECE. HOWEVER, QUITE THE OPPOSITE HAPPENED (I HAVE PICTURES), WHERE THE ENTIRE BACK GLASS BASICALLY EXPLODED AND GLASS PIECES WENT FLYING EVERYWHERE. THERE WERE EVEN PIECES OF GLASS ON THE FRONT FLOOR BOARD AND DASHBOARD. THIS MUST BE A DEFECT AND COULD HAVE BEEN A POTENTIAL LIFE THREATENING EVENT IF ANYONE HAPPENED TO BE IN THE VEHICLE DURING THIS STORM! *TR

06/12/2014
Components: TIRES,WHEELS
Incident Date: 06/12/2014
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C59CD******
Summary

I HAVE NOW DRIVEN MY 2012 BMW 550I X DRIVE FOR APPROXIMATELY 22,000 MILES. I HAVE BEEN FORCED TO REPLACE 5 RUN FLAT TIRES IN THE PAST 11 MONTHS. TWO GOODYEAR EXCELLENCE ROF AND 3 DUNLOP SP SPORT MAX GT. THREE TIRES DEVELOPED BUBBLES ON THE SIDEWALL AND I CANNOT THINK OF A PREVIOUS IMPACT THAT STOOD OUT IN MY MIND. TWO TIRES RAPIDLY DEFLATED AFTER COMING IN CONTACT WITH POT HOLES. THE COMBINATION OF THE TIGHT SUSPENSION ALONG WITH THE LOW PROFILE OF THE RUN FLAT TIRES MAKES THIS COMBINATION VERY DANGEROUS. *TR

04/03/2014
Components: TIRES
Incident Date: 01/01/2014
Crash: No
Fire: No
Summary

REPEATED SIDEWALL BUBBLES WITH 2012 BMW 550XI GOODYEAR LS II 245/40/19 RUNFLAT TIRES. 6 TIRES NEEDING TO BE REPLACED WITHIN 33,000 MILES DUE TO SIDEWALL BUBBLES. SIGNIFICANT ISSUE ALSO APPEARS ON SOCIAL MEDIA WEBSITE (WWW.BIMMERFEST.COM) AS WELL AS INDIVIDUALS THAT I HAVE DIRECTLY SPOKEN WITH WHO HAVE SAME CAR AND TIRE CONFIGURATION. ALTHOUGH I AM FILING A SINGLE COMPLAINT, THIS IS A DESCRIPTION OF WHAT HAPPENED TO 6 SEPARATE TIRES THAT WERE ON MY AUTOMOBILE. ALL 4 TIRE LOCATIONS WERE AFFECTED. OF NOTE, REPORTED TO BMW CUSTOMER RELATIONS BUT THEY WOULD NOT PERMIT ME TO SPEAK WITH OR PROVIDE CONTACT INFORMATION TO THEIR PRODUCT SAFETY DEPARTMENT IN ORDER TO FILE A PRODUCT SAFETY COMPLAINT. THEREFORE, I AM FILING A COMPLAINT WITH YOUR AGENCY. THE INCIDENTS OCCURRED OVER 2013-2014 BETWEEN APPROXIMATELY MILE 15K AND 33K. ONE INCIDENT OCCURRED WITH A TIRE THAT WAS ONLY 3 WEEKS OLD (IT HAD JUST BEEN REPLACED). INCIDENTS WERE NOT ALWAYS ASSOCIATED WITH WINTER WEATHER OR POTHOLES. *TR

01/17/2014
Components: TIRES
Incident Date: 01/15/2012
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 BMW 550XI. THE VEHICLE WAS EQUIPPED WITH GOODYEAR TIRES, SIZE 245/40/R19. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE WHEN DRIVING CARIOUS SPEEDS. IN ADDITION, THERE WERE SEVERAL BUBBLES ON ALL FOUR TIRES. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED ALL FOUR TIRES WOULD NEED REPLACING. THE TIRES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF BOTH THE TIRE AND THE VEHICLE WAS 39,000.

08/08/2013
Components: TIRES
Incident Date: 06/08/2013
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C57CD******
Summary

BMW 550XI, NORMAL DRIVING, TIRE PRESSURE INDICATOR CAME ON, CAR BECAME UNSTABLE. PARKED VEHICLE AND OBSERVED LARGE BUBBLE IN FRONT RIGHT TIRE SIDEWALL HAD SPLIT, CAUSING RAPID DEFLATION. NO ROAD HAZARDS WERE INVOLVED, MECHANIC STATES THAT THESE TIRES GET SIDEWALL BUBBLES ALL THE TIME. *TR

07/30/2013
Components: TIRES,WHEELS
Incident Date: 07/29/2013
Crash: No
Fire: No
Vehicle Identification Number: WBAFR9C5XCD******
Summary

WE WERE TRAVELING ON A HIGHWAY, HIT A SMALL POTHOLE AND IMMEDIATELY OUR LOW TIRE PRESSURE WARNING WENT OFF. MY HUSBAND WHO WAS DRIVING THE CAR, PULLED TO SAFE LOCATION, GOT OUT TO INSPECT THE PASSENGER FRONT TIRE TO FIND THAT THE GOODYEAR TIRE HAD ACTUALLY BLOWN OUT. WE HAD A 4 INCH TEAR IN THE TIRE JUST ABOVE THE RIM. THIS IS THE THIRD DUNLOP TIRE THAT WE HAVE HAD TO REPLACE WITH THE SAME ISSUES IN THE LAST THREE MONTHS. THE FIRST TIRE WE HAD AN ISSUE WITH BUBBLED, THE 2ND ALSO BUBBLED BUT WITH ONLY 100 MILES ON IT, AND THEN THE LAST WHICH ACTUALLY BLEW OUT COMPLETELY. WE HAVE HAD MADE NUMEROUS CALLS TO DUNLOP AND BMW EXPRESSING OUR SAFETY CONCERN WITH THESE TIRES. *TR

06/19/2013
Components: TIRES
Incident Date: 04/09/2013
Crash: No
Fire: No
Vehicle Identification Number: WBAFU7C51CD******
Summary

THREE TIRE BUBBLES, FIRST AT 11,000 MILES, TWO MORE AT 12,000. ORIGINAL TIRES ON BMW 535XI SPORT. "GOODYEAR EAGLE LS-2 RUNONFLAT" 245/40R19 BMW QUICKLY REPLACED FOUR TIRES WITH MICHELIN, AT PRORATED COST, SO THEY KNOW THE PROBLEM. TIRES MUST BE RECALLED FOR SAFETY!!!!!!!!! *TR

12/25/2012
Components: TIRES
Incident Date: 12/23/2012
Crash: No
Fire: No
Summary

THIS IS THE 3RD "RUN FLAT TIRE" WITHIN A 3 MONTH PERIOD THAT COULD NOT RUN FLAT EVEN A MILE. *TR

11/14/2012
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/12/2012
Crash: No
Fire: No
Summary

I HAVE A 2012 BMW 550I, CROSSTRACK, V-8, AND WITH ONLY 5500 MILES (PURCHASED IN JULY 2012). WHEN INITIALLY STARTING MY CAR ON A FLAT PLAIN, THE BEHAVIOR OF THE CAR STARTED TO SHAKE FIERCELY, REPEATED LOSS OF POWER, AND THE I-DRIVE REPORTED THE CHASSIS WAS MALFUNCTIONING. ONLY MODERATE DRIVING WAS PERMITTED. THE ENGINE LIGHT STAYED ON, AND NO MATTER HOW FAR THE GAS PEDAL WAS PRESSED, THE CAR WOULD NOT GAIN POWER. WHILE DRIVING, THE CAR STALLED SEVERAL TIMES AS I WAS ATTEMPTING TO GO UP THE HILL TO MY HOME. WHEN THE CAR STALLED, THE GEARS WOULD NOT GO INTO NEUTRAL OR PARK, AND THE STEERING WHEEL LOCKED UP IMMEDIATELY. THIS EXPERIENCED WAS CLOSE CALL TO CRASHING THE CAR AND POSSIBLE SUSTAINING SIGNIFICANT INJURIES. AFTER WAITING FOR THREE HOURS, THE CAR STARTED UP NORMALLY. SEVERAL PEOPLE WHO HAVE CHATTED WITH REGARDING THE 2012 BMW 550I CROSSTRACK, V-8 HAVE REPORTED THESE SAME EXPERIENCES. APPARENTLY THE REPORTS ALL LINK BACK TO THE FUEL SYSTEM. (E.G., FUEL INJECTORS, FUEL PUMP, FUEL SENSORS, ETC.) *TR

10/25/2012
Components: POWER TRAIN,TIRES
Incident Date: 10/24/2012
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C57CC******
Summary

TL* THE CONTACT OWNS A 2012 BMW 550IX EQUIPPED WITH GOODYEAR EAGLE P245/40/R19. THE CONTACT STATED THAT WHILE DRIVING 45 MPH AN ALERT ON HIS DASHBOARD ILLUMINATED INSTRUCTING HIM THAT THE VEHICLE SHOULD NOT BE DRIVEN MORE THAN 50 MILES AS THE TIRE WAS GOING FLAT. THIRTY MILES LATER THE VEHICLE WAS STOPPED AND THE FRONT DRIVER SIDE TIRE HAD DEVELOPED A BUBBLE ON THE SIDEWALL, WHICH CAUSED THE TIRE TO SHRED. THE VEHICLE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE MANUFACTURER OF THE VEHICLE WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE TIRES HAD NOT BEEN REPLACED. UPDATED 12/14/12 *BF THE CONSUMER REPLACED ALL FOUR TIRES WITH MICHELIN TIRES. THE CONSUMER STATED TWO OF THE ORIGINAL FOUR TIRES DEVELOPED BUBBLES ON THE SIDEWALL. ON TWO OCCASIONS, THE DRIVE TRAIN MALFUNCTIONED. THE VIDEO SCREEN FLASHED A MESSAGE INSTRUCTING THE CONSUMER TO RETURN THE VEHICLE TO THE DEALER. IN THE PROCESS, THE VEHICLE LOST A CONSIDERABLE AMOUNT OF POWER OUTPUT AND SHOOK VIOLENTLY WHEN DRIVEN OVER 30 MPH. UPDATED 07/09/13

09/03/2012
Components: TIRES
Incident Date: 08/24/2012
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C56CC******
Summary

FRONT TIRE BULDGE AFTER DRIVING OVER A RECESSED MAN WHOLE COVER-THIS IS THE 3RD TIRE I REPLACED . THE TIRES ARE GOODYEAR 245/40 R19 EAGLE RUN FLATS THESE TIRES ARE DANGEROUS , THEY ARE NOT SAFE. *TR

06/13/2012
Components: TIRES
Incident Date: 06/11/2012
Crash: No
Fire: No
Vehicle Identification Number: WBAFU9C53CC******
Summary

1. NEW 2012 BMW 550XI M SPORT PACKAGE W/APPROX. 6,700 MILES ON FOUR OEM GOODYEAR EAGLE LS2 ROF 245/40R19 98V (DOT NE66 JP1R 3411) TIRES. NO RECOLLECTION OF HITTING ANY POTHOLES, SPEEDBUMPS, CURBS, ETC. 2. NOTICED APPROX. 2.5" X 1" BUBBLE ON FRONT DRIVER SIDE TIRE SIDEWALL AFTER PARKING AT WORKPLACE. NO CRASHES OR INJURIES. 3. VEHICLE DRIVEN DIRECTLY TO BMW DEALER AT LOW SPEED. SERVICE REP SAID TIRE MUST BE REPLACED DUE TO SAFETY CONCERNS AND THAT HE HAD SEEN SEVERAL SIMILAR INCIDENTS. DEALER INSTALLED NEW GOODYEAR TIRE (DOT NE66 JP1R 0412). *TR

03/28/2012
Components: TIRES,WHEELS
Incident Date: 01/10/2012
Crash: No
Fire: No
Summary

AFTER DRIVING ONLY A FEW THOUSAND MILES THE TIRES ON THE CAR FAILED. THE TWO FRONT TIRES "BUBBLED. WITHIN ONE MONTH AFTER, THE LEFT FRONT FAILED BY "BLOWING". IN THE NEXT TWO MONTHS ALL FOUR "NEW" TIRES FAILED, WITH THE SAME "BUBBLING" ISSUE. 4 MONTHS, 7 TIRES - SOMETHING IS VERY WRONG WITH THE ENGINEERING OF THE CAR AS IT RELATED TO THE RUN-FLAT TIRES USED BY BMW CREATING A VERY DANGEROUS RIDING CONDITION. BMW SERVICE IN THE ONE SERVICE CENTER I VISITED CLAIMS TO CHANGE UP TO 15 TIRES PER DAY. MULTIPLY THAT BY THE NUMBER OF SERVICE CENTERS NATIONWIDE AND YOU HAVE A VERITABLE BMW EPIDEMIC OF TIRE FAILURE. *TR

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