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2012 Ford Fusion 4 DR AWD

6
Recalls
2073
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 9.2%

Complaints
Recalls

2073 Complaints

for 2012 FORD FUSION
12/01/2021
Components: STEERING
Incident Date: 11/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

The power steering assist failed while driving on freeway. Steering all but locked up. Power assist failure code presented itself beforehand, pretty much from the week I purchased it, and the owner's manual instructed to pull off road, turn off engine and restart to stop code (??), which always worked, until 2 weeks ago. It was a very scary and unsafe situation when it failed while driving. After research I found out Ford used shoddy and faulty parts for the power steering modules. I never received any correspondence from Ford or NHTSA for my vehicle, yet when I called a Ford dealer they said my car was affected and could be fixed if under 150,000, which it is not. But, had I k own this was an issue, I would have had it repaired from the beginning, and not followed what the FORD MANUFACTURER OWNER'S GUIDE SUGGESTED each time. I want my car repaired by Ford and they are refusing stating NHTSA was responsible for recall informing, which again I was not informed.

11/28/2021
Components: STEERING
Incident Date: 11/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

Electric power steering assist fault. Had power steering one minute and the next minute it is extremely difficult to steer. Called Ford and told them the issue. They said that the recall for this had been done already. They downloaded new programming, but never changed the part. Then they put an extended manufacturer warranty to 150,000 miles. Incident happened just over the extended warranty period and have done research on many complaints about the same issue. Ford refuses to do anything about it and repair costs are over $2,000.00. This is extremely dangerous and may cause serious injury or even death at higher speeds. Luckily no one was hurt this time.

11/27/2021
Components: STEERING
Incident Date: 11/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ja7cr******
Summary

Power Steering Assist Fault. When attempting to operate vehicle, it would not allow for steering. This put my entire family at risk for accident.

11/26/2021
Components: STEERING
Incident Date: 11/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jgxcr******
Summary

The powersteering fault was never taken care of when we went to get it fixed at the dealership. We had taken it in because it was a recall error and because the fault "didn't show up" when they were trying to fix it they said that they couldn't do anything about it and returned the car to us in less than one day which the work that was actually required would have taken longer to do. We didn't know what to do or how else to complain but now the vehicle is permanently stuck with this error and wont budge.

11/26/2021
Components: STRUCTURE
Incident Date: 10/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

Door handle open mechanism failed (of driver side door) thus causing a safety issue because you cannot exit the vehicle when inside, except by rolling down the window. This issue has been reported by several other owners.

11/23/2021
Components: STEERING
Incident Date: 10/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0cg1cr******
Summary

The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the power steering assist failed to operate without warning. The contact had initially taken the vehicle to an independent mechanic where he was informed that the steering rack needed to be replaced. The mechanic also informed him that since the power steering was electric, the vehicle had to be serviced and programed by an authorized dealer. The contact then took the vehicle to a dealer and it was confirmed that the steering rack needed to be replaced. He was provided an estimate for the repair but was declined. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was unknown.

11/20/2021
Components: STEERING
Incident Date: 08/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha8cr******
Summary

2012 Ford Fusion SE 4cyl 81,782 miles Power Steering Rack failure - Hazardous situation without previous system degradation, warning or indication. Loss of steering control, not able to steer, steering wheel would not turn without using great force. After engine stop and restart, the dash lamps were illuminated: Fault Lamp = Service Power Steering Now Fault Lamp = Service Advancetrac System Problem happened during a vacation road trip in the mountains of Kentucky. The vacation was interrupted. The car towed to Greenwood Ford dealership in Bowling Green KY. Fault not covered under recall or warranty. Steering rack replaced at a cost of $3200. Ouch. will it happen again? Dealer could not return failed parts to me without additional $1500 core charge paid by me. We also paid towing and rental car costs. The same failure is happening to many 2012 Ford Fusions.

11/19/2021
Components: STEERING
Incident Date: 07/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

Our 2012 Ford Fusion began displaying a “POWER STEERING ASSIST FAULT” summer of 2021. We did not record the 1st instance of this fault, but began recording subsequent instances on 7/25, 10/18, 10/20, 10/21 On 10/21 the vehicle also displayed “SERVICE ADVANCE TRAC.” We were unable to steer the car when the fault occurred, although we were able to put it in reverse or drive, which seems extremely dangerous. Fortunately, these instances occurred while parked. The vehicle ignition was turned off and restarted, which cleared the fault & power steering resumed. This vehicle had less than 69,000 on Aug 4, 2021 when taken to Courtesy Ford in Portland, OR where the vehicle was purchased to replace the driver side airbag under recall notice received in the mail. We had them investigate the power steering assist fault during the same service. We were advised that the Ford mechanic was “Unable to duplicate customers concern” and “No fault codes in the system.” The vehicle was then taken to Damerow Ford in Beaverton, OR on 11/18/21. The next day, 11/19/2021, we were advised of an electrical problem in the steering assembly. We were told that it needed to be replaced along with some bolts and nuts. The invoice indicates that the steering gear assembly was replaced & gear was programmed. The bill came to over $2205.62. We’ve discovered through an online search that Ford is well aware of this problem & has been for years. We’ve been told by both dealers our VIN number is not included in the recall and the extended warranty for this issue, which makes no sense. Fortunately, we did not experience the lack of steering while driving, as others have. Our lives & vehicle & the lives and property of others on and along the roadways we have traveled were jeopardized with a well known safety issue & Ford Motor Company is not standing behind their product. Do we have recourse for reimbursement from Ford Motor Company through the NTSB for this unethical corporate behavior?

11/17/2021
Components: STEERING
Incident Date: 11/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0hg0cr******
Summary

The power steering goes out and a warning message comes on saying power steering assist fault. Called a Ford dealership and they said there was no recall for this.

11/09/2021
Components: STEERING
Incident Date: 10/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

My 2012 Ford Fusion experienced a loss of power steering assist. I received a message on my dashboard stating "power steering advance fault, service Advancetrac system". I was driving back from a nearby store and could not move the steering wheel without using all of my strength. The component was not inspected by the dealership from which I bought it. I was not informed about this issue. The dealership was Motormax Of Gr.

11/08/2021
Components: STEERING
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jaxcr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving 35 MPH, the service power steering now and advancetrac warning lights illuminated. The contact stated that excessive force was needed to steer the vehicle. The contact had the vehicle towed to her home. The dealer and the manufacturer were both notified of the failure and both informed her that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 173,200.

11/05/2021
Components: STEERING
Incident Date: 09/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving 30 MPH and making a turn at an intersection, the power steering assist fault warning light illuminated. The contact simultaneously lost power steering. The contact switched gears to reverse and she reversed, then she forcefully steered the steering wheel to make the turn. The vehicle was taken to the dealer who diagnosed that the EPAS gear was internally faulty and needed to be replaced; however, the dealer advised the contact that they could not repair the vehicle under NHTSA Campaign Number: 15V340000 (Steering) because the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 140,116.

11/05/2021
Components: STEERING
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

The power steering went out. We have had a child in the car. The inability to steer is a huge safety concern and could have been catastrophic. The issue was allegedly "fixed" 5 years ago. Now it has gone out again, and the "CSP" warranty has expired. Dealership does not acknowledge that this is a safety issue. They acknowledge the common problem and have diagnosed the issue as a software replacement issue needing $2500 to repair. This could have caused deaths should it have gone out at the wrong moment.

11/05/2021
Components: STEERING
Incident Date: 11/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while seated in the vehicle the contact turned the steering wheel to the left and the right and heard a loud clicking sound. The contact stated that there was an abnormal vibration in the steering wheel while driving. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

11/04/2021
Components: STEERING
Incident Date: 11/01/2020
Crash: No
Fire: No
Summary

The contact owns a 2012 Ford Fusion. The contact stated that the power steering became inoperable without warning. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 92,000. The VIN was not available.

11/03/2021
Components: UNKNOWN OR OTHER
Incident Date: 10/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

Driver passenger side door would not open from the interior requiring the driver to roll down the window and open the car door from the external handle

11/02/2021
Components: UNKNOWN OR OTHER
Incident Date: 11/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ja1cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that after parking and exiting the vehicle, the vehicle was rolling away. The contact jumped back into the vehicle and restarted the vehicle and then depressed the brake pedal to stop the vehicle. In addition, the contact noticed that the shifter was in park however, the gear shift indicator displayed that the vehicle was in reverse. The dealer was not contacted. The vehicle was not repaired. The contact who is a mechanic, diagnosed that the shifter cable needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

10/24/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 10/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

On October 5th, 2021 around 6:20am, the brakes on my 2012 Ford Fusion Hybrid failed to slow the car in any way. This event occurred while I was on the highway (M14) going ~65mph. Unable to conventionally stop, I was a crash hazard to those around me, and to the braking traffic in front of me. After being inspected by the Varsity Ford Dealership, I was told "the brake control unit is not actuating the valves in the hydraulic control unit" and that "there is a possibility that it will also need the hydraulic control unit as well." It has been at the dealership for the past 2 weeks and is available for inspection. There were no warning messages or signs prior to the brake failing. I received a warning sign at the point of failure, but by then I already knew the brakes did not work.

10/23/2021
Components: UNKNOWN OR OTHER
Incident Date: 01/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

On 1/25/21 the vehicle power steering completely locked up and the car was towed to Ford dealership for fix. Ford fixed and car was picked up on 1/27/21. This happened at mileage of 67593 while my teenage son was driving putting him and his passenger in danger of an accident. On 9/13/21 once again the vehicle power steering completely locked up and the car was towed to a Ford dealership to fix and car was picked up on 9/16/21. This event happened at mileage of 74341 again while my teenage son was driving putting him and his passenger in danger of an accident. On 10/11/21 for the 3rd time the power steering went again and the car is currently at a Ford dealership to be fixed. This time the mileage is at 74544 and again my son was driving this vehicle putting him in danger of having an accident. On all 3 of these instances the warning lamp came on immediately before the loss of power steering. My concern is clearly the fix being performed is not solving the problem, putting my teenage son at risk of an accident.

10/19/2021
Components: WHEELS
Incident Date: 10/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

The external portion of the lug nuts on the front driver-side wheel are malfunctioning. When I try to loosen the lug nuts to remove the wheel because of a flat tire, they turn but do not loosen. There seems to be a separation between the external and internal portion of the lug nuts. I am unable to take the wheel off. This same problem is occurring on all 5 lug nuts on this wheel.

10/18/2021
Components: STRUCTURE
Incident Date: 10/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

The driver side door handle suddenly failed to open the door from the interior. In order to exit the vehicle, the window has to be rolled down and the external handle needs to be utilized

10/18/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 09/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha1cr******
Summary

Drove car out of driveway, after driving approximately 150-200 feet the dashboard wrench icon ( powertrain problem ) illuminated and car went into limp mode. Read MIL codes, had codes P0715, Input/Turbine Speed Sensor Circuit Malfunction and P0717, Input/Turbine Speed Sensor No Signal. Traced wiring problem to connector in front of drivers side shock tower. This connector is the connector between the PCM and and the transmission. The connector was causing an open on the conductors, causing the lack of TSS signal. There were no symptoms or intermittent problems prior to this - it happened suddenly. Had been on an interstate hiway the day prior to this, am glad this ( going into limp mode ) did not happen while I was traveling at 65mph - could have caused accident.

10/15/2021
Components: STEERING
Incident Date: 10/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha0cr******
Summary

this is in reference to recall15s18. The Ford garage fixed this problem in 2017, but the steering has gone out again. They are saying that it is not covered by the recall. That I am 5 weeks too late to be covered. Do I have any recourse but to pay for it myself.

10/13/2021
Components: SERVICE BRAKES
Incident Date: 10/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ja5cr******
Summary

I have a 2012 Ford Fusion and my breaks went out I replaced the master Cylinder in it as well as the brake booster and still didn’t have any brakes. While driving I couldn’t stop my Car had to go off to a ditch thankful that I didn’t have a accident I’ve been told that the ABS module might be the problem this should be a recall on this problem.

10/12/2021
Components: ELECTRICAL SYSTEM
Incident Date: 10/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO VARIOUS ELECTRICAL ISSUES WITH VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERAL ELECTRONIC ISSUES. THE CONSUMER STATED THE ISSUES INCLUDED THE SOUND SYSTEM, WINDOWS, THROTTLE SYSTEM, POWER STEERING, TRACTION CONTROL. THE AIRBAG INDICATOR WOULD FLASH. THE CONSUMER EXPRESSED DISSATISFACTION WITH THE CONSOLE DASHOBOARD FEATURES AND ACCESSIBILITY OF CLOCK CONTROLS.

10/12/2021
Components: STEERING
Incident Date: 10/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

PARKED CAR WHEN RETURNING TO GO HOME THE STEERING WOULD NOT TURNI COULD NOT STEER THE CAR , I COULD NOT MOVE THE WHEEL,I BELIEVE THAT THIS YEAR FORD WAS RECALLED FOR THIS PROBLEM

10/01/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha9cr******
Summary

Driver and passenger door handles are not working. Cannot open the drivers side door from the inside. Cannot lock the passenger door.

09/28/2021
Components: STEERING
Incident Date: 09/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized. The contact stated that the service power steering now warning light was illuminated. The contact was able to drive to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 178,000.

09/23/2021
Components: STEERING
Incident Date: 08/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha9cr******
Summary

Driving the car August 29, 2021 and the power steering stopped working, this car was recalled in 2015 for the same issue but the dealer reset the computer and did not repair the problem, called Ford and they said the warranty expired July 19, 2021 and would not repair the problem, I explained they should have fixed the problem in 2015 and the only response is the warranty expired nothing thy will do, how are they not responsible for a recall that they did not fix

09/16/2021
Components: AIR BAGS
Incident Date: 09/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0hg0cr******
Summary

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

09/11/2021
Components: SERVICE BRAKES
Incident Date: 08/07/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

On 08/07/2021 at approximately 3 pm while driving the vehicle low brake fluid level light indicated on dashboard. Stopped at a gas station and checked to make sure there was no brake fluid leaking and checked brake fluid level which was low. The cars brakes were still operating properly and we returned to the location we were staying to find an auto parts store to purchase brake fluid. At 6 pm, drove to the auto parts store to get brake fluid. We purchased the appropriate fluid and topped of the brake fluid reservoir. The low brake fluid light turned off on the dash after topping off the brake fluid. About 2 ounces were added. Upon leaving the auto parts store, we pulled out onto the road and when trying to brake, the brakes malfunctioned, the pedal went completely to the floor and the car did not stop normally and hit another vehicle. Police report attached. No injuries and minor damage to both vehicles bumpers Car was pulled off the road and was towed to shop for inspection as the brakes would not stop the car. Shop #1 replaced the master cylinder and the brakes still did not operate properly. Car was towed to shop #2 (Ford Dealer) and they diagnosed it as a failed ABS HCU unit in the vehicle that was not communicating with the onboard computer system. ABS HCU was replaced by the Ford Dealer and vehicle is now braking as normal. There were no warnings from the vehicle computer system that there were any issues with the brakes other than the low brake fluid level light, which was resolved by adding brake fluid. The 2006-2010 Ford Fusions have a recall for the ABS-HCU unit, but the recall did not include the 2011 and 2012 Ford Fusions, even though it appears to be the same ABS HCU unit. Upon doing research on the internet, this is a common problem with this year of Ford Fusion and there are no warnings or indications that this may occur. I feel the vehicle should be recalled and the brakes fixed.

09/07/2021
Components: STEERING
Incident Date: 09/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jg3cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that upon returning home and parking the vehicle, the power steering assist failed without warning. The contact attempted to restart the vehicle and reset the battery; however, the failure persisted. The contact called the dealer and the manufacturer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 134,000.

09/03/2021
Components: STEERING
Incident Date: 08/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. The service power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 74,000.

09/02/2021
Components: STEERING
Incident Date: 09/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha2cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that at start-up, the power assist fault warning message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his home. The contact called a dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 102,000.

08/24/2021
Components: STEERING
Incident Date: 08/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jg7cr******
Summary

Driver was turning a corner and lost power steering causing car to go into oncoming traffic lane. Luckily there was no traffic in the lane. The message “power steering assist fault”appeared on the dash of at that time. I’ve never had any issues with it before. Contacted Ford and was told my VIN was not included in current recall of 12 fusions. This is a dangerous issue that should cover all fusions before someone is killed.

08/18/2021
Components: STEERING
Incident Date: 08/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha5cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that the power steering would fail to operate while driving at various speeds. Excessive force was needed to steer the vehicle as the power steering assist warning light illuminated on the instrument panel. The contact had taken the vehicle to a dealer where he was given an estimate for the diagnostic which the contact declined. The contact then called Conroy Motors (1457 NY-78, Java Center, NY 14082) where he was given the same information as the previous dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 154,000.

08/17/2021
Components: UNKNOWN OR OTHER
Incident Date: 07/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ja0cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering and excessive force was needed to steer the vehicle. The contact also stated that the traction control, power steering, and tire pressure warning lights were illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. The contact was able to drive the vehicle to a dealer where they informed him that his vehicle was previously included in NHTSA Campaign Number: 15V340000 (Steering). The contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided the contact the same information as the dealer. The contact stated that only a software update was performed with the prior recall and that no actual repairs were performed on the power steering. The vehicle was not repaired. The failure mileage was approximately 115,000.

08/04/2021
Components: STEERING
Incident Date: 08/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 1 mph, the steering wheel became difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 118,841.

08/03/2021
Components: STEERING
Incident Date: 07/23/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3fahp0haxcr******
Summary

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem

07/27/2021
Components: STEERING
Incident Date: 06/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0ha3cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that while her husband was pulling into a parking space, the power steering message appeared on the instrument panel causing her husband to have to use excessive force to steer the vehicle. Her husband had taken the vehicle to an independent mechanic where a temporary fix was performed however, the failure returned soon after repair. The contact called the dealer and she was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (Steering). The manufacturer was also notified of the failure and referred her back to the dealer for assistance. The vehicle was not repaired. The failure mileage was 99,759.

07/26/2021
Components: AIR BAGS
Incident Date: 04/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I received a Recall Notice 21S12/NHTSA 21V-158 in April 2021 and to date July 26, 2021, the problem still has not been corrected. I feel my life is in danger every time I drive my vehicle. I am requesting that this dangerous vehicle impairment be handled as an emergency and greater effort be made to locate the needed parts. Thank You, Regina F. Smith, owner

07/26/2021
Components: STEERING
Incident Date: 07/01/2021
Crash: No
Fire: No
Summary

The contact owns a 2012 Ford Fusion. The contact stated that while driving 55 mph, the electric power steering failed, and the steering wheel stiffened up and became difficult to steer. Check power steering now and advanced track warning lights were illuminated. The vehicle was taken to the dealer and the power steering was repaired in 2019, under an unknown recall however, the failure recurred. The vehicle was then taken to another dealer Courtesy Motor (3100 Pleasant Valley Blvd, Altoona, PA 16602) and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that a recall repair was only performed one time free of charge. The failure mileage was 129,000. Vin was unavailable.

07/12/2021
Components: AIR BAGS
Incident Date: 02/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I received a notice from you regarding a recall for the airbag in our car on 2/23/21. To date I have not been able to get the airbag replaced and it is now 7/12/21. It doesn't seem right that we have been driving a car that has unsafe airbags for the past 5 months. Is there anything you can do to get this situation resolved? Thank you for your attention to this dangerous situation.

07/12/2021
Components: STEERING,POWER TRAIN
Incident Date: 07/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

A recall was issued in 2015..15S18.. It seems my Vin number isn't included in the recall because it was manufactured in New Mexico. My power steering at 70 mph goes out without any warning. The above recall is exactly what's happening with my vehicle. Now I am obligated to pay 2k to fix a manufacturing flaw. This is a huge saftey issue to be on the road and while your driving your power steering goes out. I am asking for further investigation as my car is a 2012 Ford Fusion with the same problem you issued a recall for. I can be reached at [XXX]. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

07/11/2021
Components: SERVICE BRAKES
Incident Date: 07/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jg9cr******
Summary

A few weeks ago I went to slow to a stop at the end of my driveway at approximately 5mph. My brake pedal dropped to the floor and i had to repress on the brake pedal to come to a complete stop. It continued working properly for a week or so when it happened again. The same week I was backing out of another driveway slightly down hill and attempted to come to a complete stop to look for traffic. Luckily there was none because my stopping distance was around 12 ft or so going maybe 3mph with the brakes completely pressed. I have since had my brake pads changed and all other components checked and was told were working properly. Now my stopping distance at 10mph is at least 3-4ft. I am too afraid to drive my vehicle at higher speeds on any road due to the stopping distance issues.

07/03/2021
Components: STRUCTURE
Incident Date: 06/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

Over the past few days driver side door would not open from the inside of the vehicle. Rolling down the window and opening the door from the outside is the only option in opening the driver side car door. This is a safety concern as if I were ever in need to exit the vehicle in an emergency manner I can not easily or quickly get out of the car we’re under water, on fire, etc. My vehicle is not the only vehicle that is having this issue, I have heard reports from mechanics, other Ford Fusion Drivers, and personal experience that Ford Fusions from about 2006-2013 are having this issue. The issue needs to be addressed for safety concerns and is only happening on the drivers side door.

07/03/2021
Components: UNKNOWN OR OTHER
Incident Date: 12/07/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

Unknown Front driver side tire came off the car causing the vehicle to crash into a wall passenger side airbag malfunction Thankfully my girlfriend had the seat all the way to the back and was laying down when the accident occurred. Idk what would've happened if she seating down correctly. The car was unrepairible.

06/25/2021
Components: STEERING
Incident Date: 06/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. The contact stated that the traction control warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 118,000.

06/24/2021
Components: SERVICE BRAKES
Incident Date: 04/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0kc5cr******
Summary

While Driving my 2012 Ford Fusion like any other day… As approaching a 4-way intersection my traffic light was changing to red. When I went to stop using my brakes, my car would not stop at all and went completely through the intersection, and oncoming cars at each directions we’re coming towards me and my children. The brakes were as if they were not there and went completely to the floor and would not or did not stop my car at all. After several times pumping the brakes and strongly engaging in pulling the emergency brake numerous times I finally got my car to somewhat stop. This was the scariest thing I have ever experienced. Most definitely the most dangerous thing I have ever experienced my entire life for myself and my young children. We are truly lucky to be alive from these brakes completely, and unexpectedly spur of the moment going out! No warning!!! Models 2006-2010 Ford Fusions have a recall on this same exact brake system and have the same exact problem with the braking system unexpectedly and dangerously going out!!! Please get the recall extended on past 2010 and include 2011 and 2012 Ford Fusions!!! As they have the same exact braking systems!!!

06/21/2021
Components: STEERING
Incident Date: 06/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

Power steering unit is faulting. A recall exist on the make and model but not on my VIN#. Was at Ford dealer two weeks ago for a message that read "service power steering soon" and they were unable to find issue. Now Power steering is locked up and message " POWER STEERING ASSIST FAULT" appears. When you turn the car off and back on the message disappears and steering moves.

06/20/2021
Components: STEERING
Incident Date: 05/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

I recently bought this car and one morning I get up and the power steering assist fault indicator warning light and a chime sound was flashing in my dashboard. I have family and a busy life style which is putting them and myself in danger. I have a appointment with Timpton Ford on the 22nd of June 2021 for this issue. Also not even 3 days later my car would not stay cranked due to the fuel pump I would turn the key over it would start and a few seconds later it would die. I need to know if my car can be fixed.

06/20/2021
Components: SERVICE BRAKES
Incident Date: 06/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

1) Brake Hydraulic Control Unit (HCU) failure. Dealership removed and replaced HCU assembly and ABS module. All parts retained by Dealer. 2) HCU brake failure made stopping very difficult and slow to stop. Dealer recommended not driving until repaired. 3) Dealer confirmed HCU failure with computer code analysis. 4) HCU and effected parts not inspected by anyone other than Dealer. 4) numerous red ABS and brake warning lights upon backing out of garage to street. I shut the engine off and restart in the hope of correction, to no avail. Problem re-occurred. Vehicle could be stopped but with difficulty -- slow to stop and hard to stop. Dealer replaced HCU assembly and ABS module and added PM1C brake fluid (DOT3), This HCU failure apparently has been a problem in Ford Fusion and other Ford vehicles (see Safety Recall 19S54 -Anti-Lock Brake System Hydraulic Control Unit Valve Function -- 2006-2010 Ford & Lincoln Mercury). It doesn't look like the problem has been resolved. Note that brake fluid used is DOT 3 and not the NTSB recommended remedy DOT 4 brake fluid

06/16/2021
Components: STEERING
Incident Date: 06/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

UNKNOWN One day I was driving my car like normal, I stopped and parked it and a message saying "Service Power Steering Now" popped Up. I immediately lost all power steering.

06/16/2021
Components: STRUCTURE
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

Driver side door handle from interior failed and no longer works. Live in South Florida and believe heat caused plastic component to break. Unable to exit vehicle unless use 2 hands...one to pull back on locking mechanism and other hand on door handle. Internet search shows common issue with 2006-2012 Ford Fusion models. Many state they roll down window and pull exterior door handle to exit vehicle. Seems like safety hazard if one needs to exit vehicle in a hurry.

06/08/2021
Components: STEERING
Incident Date: 06/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while entering and starting the vehicle, a message appeared on the screen which stated that the power steering assist was disabled. The contact attempted to reverse out of the drive way however, the steering wheel failed to turn. The contact shifted the vehicle backed into park. The local dealer was contacted about the failure however, the dealer was unable to inspect the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 156,000.

06/08/2021
Components: STEERING
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

Recently purchased a 2012 Ford Fusion SEL 3.0 6 cylinder car and the power steering assist fault indicator light was on and its really hard to turn my steering wheel due to the power steering going on its messed up my front end alignment and now my AC doesn't work. I need this fixed and I have paperwork stating that NHTSA RECALL for my year model vehicle will be free of charge to repair it. I really need my car fixed I threw my should out of place due to the hard steering

06/08/2021
Components: STEERING
Incident Date: 06/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0jg0cr******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that while reversing, the electric power steering failed and the steering wheel ceased. The failure occurred on three separate occasions. The dealer was not made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and the contact was informed that the Vin was not under recall. The failure mileage was approximately 52,000.

06/07/2021
Components: STEERING
Incident Date: 06/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

Power steering service now light came on driving away from my neighborhood and started making a loud noise on right front wheel of car, pulled over to see if I had a flat and did not. Turned around and went back home so I wouldn’t get stuck somewhere or wreck. While driving to the shop to get it looked at the power steering failed and could barely turn the wheel. This could have resulted in a wreck. The shop confirmed the power steering is out on the car again! Power steering sensor was recently replaced after wreck therefore it shouldn’t be going out a month later.

06/05/2021
Components: STEERING
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

Power Steering stopped working for third time in last four years. It makes the vehicle difficult to drive.

06/05/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

Passenger side door openned while driving. Passenger could have been exposed. Vehicle next to car could have been damaged. The vehicle is being taken to the dealer for another safety recall.

06/03/2021
Components: STEERING
Incident Date: 05/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated while driving 30 mph, the electric power steering failed and the steering wheel became firm. The dealer was made aware of the failure and informed the contact that the electronic steering rack had failed. The vehicle was not taken to be diagnosed nor repaired. The contact performed a self-diagnosis. The manufacturer was not made aware of the failure. The failure mileage was 117,000.

06/02/2021
Components: STEERING
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

Power steering service suddenly appeared on dashboard, and loud noise were heard when I turned the steering wheel. Please help me what to do since since there is a power steering wheel recall on Ford Fusion Hybrid 2012. Thank you.

06/02/2021
Components: POWER TRAIN
Incident Date: 05/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. The contact stated that several unknown warning lights were illuminated. The contact called roadside assistance. The tow truck driver arrived and repaired the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

06/01/2021
Components: STEERING
Incident Date: 04/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

Power steering went out while driving

05/19/2021
Components: AIR BAGS
Incident Date: 05/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was previously included in a recall regarding the air bags. The contact took the vehicle to the dealer for the recall repair and while the recall repair was being performed, the contact was told by the dealer that the air bags failed and needed to be replaced however, the recall repair did not include replacing the air bags. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 78,000.

05/19/2021
Components: STEERING
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

The contact owns a 2012 FORD Fusion. The contact stated while driving 30 mph, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, proper steering functionality did not return. The contact stated that the power steering assist warning light was illuminated. The vehicle was not taken to a local dealer. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 160,000.

05/18/2021
Components: STEERING
Incident Date: 02/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, SERVICE POWER STEERING AND SERVICE ADVANCE TRACK MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND THE LOCAL DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

05/17/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 05/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fahp0hg5cr******
Summary

My driver's side door would not open from the inside, I would have to have someone let me out from the outside. This is very dangerous and if I had not been in a safe spot to exit the car it could have been bad. There was no warning or damage to the car leading up to this. My mechanic said that he has had at least 3 other Ford fusions come in with the same problem. I have another friend who had the same issue with her Ford fusion and the dealer said that there was not a recall so there was nothing they could do.

05/13/2021
Components: STEERING
Incident Date: 05/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

THE POWER STEERING CONTROL MODULE (PSCM) FAILED ON MY VEHICLE. THIS RESULTED IN IMMEDIATE LOSS OF POWER STEERING WHILE DRIVING AND, IN TURN, CAUSED EXTREME DIFFICULTY TURNING AND MODERATE DIFFICULTY MAINTAINING A STRAIGHT LINE. ACCORDING TO FORD, THE ENTIRE STEERING GEAR NEEDS TO BE REPLACED BECAUSE THE PSCM IS INTEGRAL TO THE STEERING GEAR. REFERENCE EXISTING RECALL#15V340000 FOR THIS MODEL AND YEAR WITH THE EXACT SAME COMPONENTS, BUT NOT INCLUSIVE OF MY VIN.

05/05/2021
Components: VEHICLE SPEED CONTROL
Incident Date: 10/01/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT'S MOTHER OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT SINCE 2015, THE VEHICLE WOULD SERGE FORWARD INDEPENDENTLY WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE OWNER HAD TAKEN THE VEHICLE TO BLACKWELL FORD INC. (41001 PLYMOUTH RD, PLYMOUTH, MI 48170) WHERE THE MECHANIC REPLACED THE THROTTLE BODY. SINCE THE REPAIR WAS PERFORMED, THE CONTACT AND HER MOTHER HAD TAKEN THE VEHICLE BACK TO THE SAME DEALER ON SEVERAL OCCASIONS FOR THE SAME FAILURE. RECENTLY, WHILE HER MOTHER WAS ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE UNINTENDEDLY ACCELERATED OVER A PARKING BARRIER INTO ONCOMING TRAFFIC. HER MOTHER WAS PUMPING THE BRAKE PEDAL HOWEVER, THE VEHICLE FAILED TO IMMEDIATELY STOP. THE DRIVER AVOIDED CRASHING INTO A TREE BUT CLIPPED A STOP SIGN BEFORE THE VEHICLE CAME TO A COMPLETE STOP. NO INJURIES WERE REPORTED. A POLICE REPORT WAS NOT FILED. THE CONTACT'S MOTHER RESTARTED THE VEHICLE AND DROVE HOME WITH ASSISTANCE FROM A FAMILY MEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

05/01/2021
Components: STEERING
Incident Date: 04/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

I WAS ABOUT TO MAKE A UTURN WHEN MY STEERING WHEEL FROZE UP ON ME. SCARY AND DANGEROUS. I HAD TO MAKE A LEFT INSTEAD OF THE UTURN THANK GOD I WAS ABLE TO GET OUT OF THE WAY I TURNED THE CAR OFF AND STARTED IT AGAIN. FEW MINUTES LATER I WENT TO THE BANK AND PARK IN A PARKING SPACE, WENT BACK TO MY CAR TO LEAVE AND MY STEERING WHEEL WAS LOCKED UP. HAD TO GET A TOW HOME. SAID POWER STEERING ASSIST FAULT

04/30/2021
Components: AIR BAGS
Incident Date: 04/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AUTONATION FORD TORRANCE (3111 PACIFIC COAST HWY, TORRANCE, CA 90505, (424) 253-4976) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/29/2021
Components: VEHICLE SPEED CONTROL
Incident Date: 04/28/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING AT LOW SPEEDS WHEN THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE VACUUM MACHINE AT A CAR WASH. THE CONTACT APPLIED THE BRAKE PEDAL AND SHIFTED INTO NEUTRAL BUT THE VEHICLE DELAYED TO RESPOND. THERE WERE NO REPORTED INJURIES ,POLICE REPORT, AIR BAG DEPLOYMENT, OR FIRE.THE VEHICLE WAS TOWED TO JARRETT FORD OF CHARLOTTE COUNTY 3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952(941) 625 6141 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

04/29/2021
Components: POWER TRAIN
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TRANSMISSION FAILURE AT 114,396 MILEAGE DURING ROUTINE CITY STREET DRIVING.

04/28/2021
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

POWER STEERING JUST DIED WHILE I WAS ON HIGHWAY ALMOST LOST CONTROL AND SERVICE POWER STEERING CAME ON FUNNY THING IS IT SHOULD BE RECALLED IT IS HORRIBLE.

04/27/2021
Components: AIR BAGS
Incident Date: 04/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. HOMER SKELTON FORD (6950 HANNA COVE, OLIVE BRANCH, MS 38654) AND LANDERS FORD SOUTH (95 GOODMAN RD E, SOUTHAVEN, MS 38671) WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/27/2021
Components: SERVICE BRAKES
Incident Date: 04/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

UPON APPLYING BRAKE PRESSURE, THE PEDAL MUST TRAVEL A SIGNIFICANT DISTANCE BEFORE ANY BRAKING IS FELT. MY CAR HAS HAD NEW BRAKES PUT ON, WHERE THE MECHANIC HAS SAID THERE ARE NUMEROUS COMPLAINTS FROM OWNERS WITH THE SAME CAR. BRAKING DISTANCE IS SIGNIFICANT AND I AM ABLE TO FEEL THE FLOOR WITH MY FOOT. THIS SHOULD NOT BE THE CASE. FORD DOES NOT SEEM TO HAVE A SOLUTION, SO THEY CONTINUALLY PUSH IT UNDER THE RUG. I HAVE VERIFIED THAT MY MASTER CYLINDER IS WORKING AS EXPECTED WITH NO AIR IN MY LINES. I DO A LOT OF FREEWAY DRIVING, BUT IN ORDER TO STOP ON TIME, I HAVE TO GET OFF THE FREEWAY DOING 10 MPH LESS TO ENSURE I CAN BRAKE IN TIME.

04/27/2021
Components: STEERING
Incident Date: 04/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

POWER STEERING WENT WHILE PARKING CAR. FORD SAID STEERING RECALL NOT APPLICABLE TO THIS VIN BECAUSE IT WAS BUILT IN A DIFFERENT PLANT. THIS IS A SAFETY HAZARD, IF THE STEERING WENT OUT AT A HIGHER SPEED IT COULD HAVE CAUSED AN ACCIDENT. ALL 2012 FORD FUSIONS SHOULD BE INCLUDED IN THE RECALL BECAUSE THEY ALL RECEIVED THE SAME POWER STEERING COMPONENTS REGARDLESS OF WHICH PLANT THEY WERE BUILT IN.

04/27/2021
Components: AIR BAGS
Incident Date: 04/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL*TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CAPITAL FORD (3660 S CARSON ST, CARSON CITY, NV 89701, (775) 882-5353) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/26/2021
Components: AIR BAGS
Incident Date: 04/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

THIS IS THE SECOND AIRBAG RECALL FOR MY FORD FUSION. PREVIOUSLY, THE PASSENGER AIR BAG HAD TO BE REPLACED AND FORD PROVIDED ME WITH A RENTAL CAR DURING THAT PERIOD. NOW, IT'S THE DRIVERS SIDE. THE FORM FORD SENT ME SAID THAT IT WOULD POSSIBLY EXPLODE IF I WAS IN A WRECK BUT THAT I SHOULD CONTINUE DRIVING IT. I JUST WENT TO A FORD DEALERSHIP TO ASK IF THEY COULD FIX OR PROVIDE A RENTAL UNTIL IT CAN BE FIXED. SINCE BASICALLY THEY TOLD ME IN THE LETTER THAT I COULD DIE IF THIS THING EXPLODES, BUT THEY BASICALLY SAID THAT IT'S ON ME AND THEY CAN'T DO ANYTHING. PRETTY RIDICULOUS THAT THEY HAVE OFFERED HELP IN THE PAST BUT NOW ARE JUST DOING ABSOLUTELY NOTHING.

04/26/2021
Components: STEERING
Incident Date: 04/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I WAS PULLING OUT FROM MY PARKING SPOT (PARALLEL PARKED) WHEN ALL OF A SUDDEN THE STEERING WHEEL JERKED OUT OF MY HANDS AND THE ELECTRIC POWER ASSIST LIGHT POPPED ON. I WAS ON A SIDE STREET BEGINNING TO ACCELERATE AFTER PULLING OUT INTO TRAFFIC. HAD I BEEN GOING FASTER, IT EASILY COULD HAVE CREATED A WRECK. WHEN THE WHEEL JERKED, I SLAMMED MY BRAKES ON. I TURNED THE VEHICLE OFF THEN ON, AND THE LIGHT POPPED OFF. I RE-PARKED IT BECAUSE I WAS AFRAID TO DRIVE IT, AND BEFORE RE-PARKING, THE LIGHT WAS BACK ON. I FOUND THIS IS A COMMON PROBLEM AND LOOKED ON LINE (FORD RECALL #15S18, NHTSA #15V340000). WHEN I CONTACTED THE DEALERSHIP TO SCHEDULE REPAIR, I WAS TOLD THAT MY VIN WAS OUTSIDE OF THE RECALL RANGE, EVEN THOUGH IT DID INDEED FAIL THE SAME WAY THESE OTHERS FAILED. BECAUSE IT WAS OUTSIDE OF THE RANGE, I WOULD BE FINANCIALLY RESPONSIBLE FOR THIS KNOWN DESIGN FAILURE THAT RESULTED IN A NEAR MISS ACCIDENT. I'VE NOT TAKEN IT IN FOR REPAIR YET, HOPING THIS RECALL IS WIDENED TO THE APPROPRIATE RANGE FOR THE SAME FAILURE. I UNDERSTAND IT'S COSTLY, BUT FINDING OUT THIS PROBLEM WAS A KNOWN PROBLEM THAT THEY DIDN'T PROPERLY IDENTIFY POINTS OF CONTAINMENT MADE ME ANGRY.

04/25/2021
Components: STEERING
Incident Date: 08/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THERE IS CURRENTLY A RECALL FOR THE PART I HAD TO REPLACE FOR $3000 UNDER CODE 15S18, BUT FOR SOME REASON, MY VEHICLE WAS NOT COVERED UNDER THIS RECALL THOUGH IT IS THE EXACT PROBLEM DESCRIBED IN THE RECALL AND OTHER FORD FUSIONS OF THE SAME TIMEFRAME ARE COVERED. I LOST AND REGAINED CONTROL OF STEERING FOR SOME TIME UNTIL IT EVENTUALLY STOPPED WORKING ALTOGETHER.

04/24/2021
Components: STEERING
Incident Date: 04/23/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

POWER STEERING WENT OUT DOING ABOUT 49MPH ON A BUSY HIGHWAY. CAUSING ME TO BE REAR ENDED. THE OTHER CAR LEFT THE SCENE OF THE ACCIDENT. STILL NO POWER STEERING FLUID FINE. EXACT ISSUES AS ALL THE OTHER 2012 RECALLED FORD FUSIONS BUT NOT MINE

04/23/2021
Components: STEERING
Incident Date: 04/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

BEFORE AND NOW I AM UNABLE TO TURN THE STEERING WHEEL AT ALL AS WELL AS MY CAR.

04/22/2021
Components: AIR BAGS
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0DC3CR******
Summary

WE AHVE A OPEN RECALL ( # 21V158 ) AN FORD WILL NOT HONOR THE OPEN RECALL THE AUTHORIZED FORD DEALERSHIP THAT HAS TRIED TO ORDER THE PART WAS TOLD NO THEY WILL NOT SEND THEM THE PARTS AS OF 04/15/2021

04/21/2021
Components: STEERING
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVING IN TOWN WHEN STEERING WENT OUT. TOOK VEHICLE TO FORD WAS TOLD TO REPLACE STEERING UNIT. ALSO TOLD THERE WAS A RECALL ON FUSIONS BUT NOT ALL. ALSO TOLD THEY EXTENDED WARRANTY TO 150,000 MILES. MINE HAS 170,000. THEY REFUSED ANY HELP. I AM THINKING THEY HAVE A PROBLEM THAT'S NEEDS TO BE ADDRESSED

04/20/2021
Components: STEERING
Incident Date: 04/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

VEHICLE STEERING HAS BEEN ACTING UP FOR A FEW DAYS LIKE IT IS CATCHING AND PULLING IN THE DIRECTION I JUST SLIGHTLY VEER TO. 2 DAYS LATER, WHILE DRIVING ON MAIN HIGHWAY, 60MPH, SERVICE POWER STEERING AND SERVICE ADVANCETRAC DISPLAY ON DASH. COMPLETE LOSS OF POWER STEERING ALMOST IMPOSSIBLE TO TURN STEERING WHEEL.

04/19/2021
Components: STEERING,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

MY CAR JUST DIES WHILE I'M DRIVING. ARE THERE RECALLS I HAVEN'T BEEN NOTIFIED ABOUT THAT COULD BE CAUSING THIS? IF SO, HOW DO I GET IT REPAIRED IN THE MOST EXPEDITIOUS MANNER. I ONLY HAVE THE ONE CAR AND IT IS PRETTY UNSAFE AT THIS POINT.

04/19/2021
Components: STEERING
Incident Date: 04/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND THE STEERING WHEEL SEIZED. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HAYFORD FORD (1330 301ST AVE NE, ISANTI, MN 55040) AND DIAGNOSED WITH POWER STEERING FAILURE AND THAT THE POWER STEERING GEAR AND STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

04/16/2021
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 04/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

THE POWER STEERING IS NOT WORKING. VERY DIFFICULT TO TURN THE WHEEL

04/16/2021
Components: SERVICE BRAKES
Incident Date: 04/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

THE BRAKES ARE "SPONGY". TOOK IT TO OUR MECHANIC WHO REPLACED THE MASTER CYLINDER TWICE AND THE BRAKES WERE STILL "SPONGY". HE LOOKED AT THE BRAKES AND THEY LOOKED GOOD. HE RECOMMENDED THAT THE ABS SENSOR BE REPLACED, BUT FORD WOULDN'T SELL IT TO HIM. SO, WE TOOK IT TO THE FORD DEALER AND THEY REPLACED THE BRAKES, CALIPERS, ETC. AND THE BRAKES REMAIN "SPONGY". THEY SAID THEY NEEDED TO REPLACE THE MASTER CYLINDER, BUT IT IS BRAND NEW.

04/11/2021
Components: STRUCTURE
Incident Date: 04/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

THE DRIVER DOOR OPENED WHILE I WAS DRIVING AND I AM CERTAIN THAT I CLOSED IT BEFORE DRIVING. THEN, THE INNER HANDLE PREVENTED MY DOOR FROM BEING OPENED FROM THE INSIDE CAUSING ME TO HAVE TO ROLL DOWN THE WINDOW TO OPEN THE DOOR. A WEEK LATER, TODAY, AND THE LOCK HANDLE HAS NOW FALLEN OFF. NOTICE PHOTOS OF BROKEN LOCK THAT FELL OFF, ALSO, THE DOOR HANDLE HAS ZERO TENSION WITH ONLY A FINGER CAUSING THE DOOR HANDLE TO BE INOPERABLE.

04/10/2021
Components: AIR BAGS
Incident Date: 03/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

FORD HAS KNOW OF THIS AIRBAG PROBLEM FOR MANY YEARS WITH NUMEROUS VEHICLES THEY HAVE SOLD. WE DILIGENTLY CHECKED AND FORD OR NHTSA HAS ENSURED US THAT OUR VEHICLE WAS NOT ONE THAT IS INVOLVED IN THIS RECALL. AS 03/25/2021 FORD INFORMS US THAT WE NOW HAVE BEEN DRIVING AN UNSAFE VEHICLE SINCE 2012 AND CAN NOT FIX THIS PROBLEM?! THE VEHICLE HAS ALREADY HAD THE PASSENGER AIRBAGS REPLACED DUE TO THE SAME ISSUE! THIS TOOK OVER THREE TIMES TO REMEDY THIS PROBLEM! THIS IS UNACCEPTABLE AND WE SHOULD HAVE BEEN NOTIFIED EARLIER! THIS IS ONE OF OUR MAIN TRANSPORTATION THAT WE NOW WONDER IF IT WILL KILL OR MAIM US!

04/09/2021
Components: STEERING
Incident Date: 04/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED THE SERVICE POWER STEERING MESSAGE DISPLAYED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER GREEN FORD LOCATED AT 2211 W. PIONEER PKWY, PEORIA, IL 61615 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.

04/08/2021
Components: AIR BAGS
Incident Date: 04/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

THE DRIVERS SIDE AIR BAG INFLATER NEEDS TO BE REPLACED DUE TO A RECALL.

03/28/2021
Components: STEERING,SUSPENSION,AIR BAGS
Incident Date: 03/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

STEERING FEELS LIKE IT'S REALLY LOSE AND GOES ALL OVER THE ROAD TIRES ARE BOUNCY WHILE DRIVING IT POPS BACK ALSO WHILE CHANGING GEARS

03/28/2021
Components: STEERING
Incident Date: 03/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

LOUD CREAKING OCCURS FROM STEERING COLUMN AT WARMER TEMPERATURES (OVER 50 DEGREES) WHEN DRIVING. STEERING BECOMES MORE DIFFICULT AS TEMPERATURE RISES AND STEERING WHEEL SHAKES. THERE IS SERIOUS CONCERN ABOUT IMMINENT FAILURE. NO CODES PULL, DEALERSHIP STATES NO ISSUE AFTER BRINGING IT IN TWICE, AND THAT MY VIN IS NOT AFFECTED BY THE LARGER RECALL RELATED TO POWER STEERING FAILURE. THIS IS A KNOWN ISSUE WITH A RECALL ALREADY LAUNCHED FOR SOME VINS; HOWEVER, ALL CARS FALLING WITHIN THIS MANUFACTURING PERIOD SHOULD BE RECALLED AND ISSUE ADDRESSED. AM CURRENTLY DEBATING HAVING POWER STEERING RACK REPLACED BY ANOTHER MECHANIC AS FORD SIMPLY DOES NOT SEEM TO CARE.

03/16/2021
Components: SEATS
Incident Date: 12/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

HEATED DRIVERS SEAT GOT TOO HOT TO SIT IN AND NOW THE HEATING ELEMENT IS NOT WORKING THE SWITCH WILL COME ON FOR A FEW SECOND THEN SHUT OFF. THE FIX IS $600 REPLACING ELEMENTS ACCORDING TO THE MECHANIC "THIS IS VERY COMMON PROBLEM WITH THIS VEHICLE" THE HEATING UP OF THE SEAT WAS A HUGE CONCERN BUT NOW SEAT DOES NOT HEAT . PLEASE HELP

03/09/2021
Components: ELECTRICAL SYSTEM
Incident Date: 03/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TAIL LIGHT SOCKET MELTED AND BURNED. NOTICED BLINKER AND PASSENGER SIDE BRAKE LIGHT WERE NOT WORKING. PULLED OUT OF HOUSING AND SAW THE SOCKET WAS BURNT AND THE BULB WAS MELTED IN THE SOCKET.

03/08/2021
Components: POWER TRAIN
Incident Date: 02/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED AND REGAINED POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO UFTRING SUBARU (500 FAIRLANE DR, EAST PEORIA, IL 61611) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PERFORMED IN 2012. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

03/05/2021
Components: AIR BAGS
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

AIR BAG LIGHT IS ON FOR PASSENGER SEAT

03/05/2021
Components: STEERING
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

LOUD CREAKING NOISE WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS. IT DOES NOT OCCUR WHEN IT IS COLD OUTSIDE, BUT OCCURS AT TEMPERATURE 70+. IT GET'S REALLY LOUD AT TEMPERATURES NEAR 80 DEGREES AND ABOVE. I AM CONCERNED IT WILL FAIL WHILE DRIVING. EXACT SAME ISSUE AS OTHERS. WHEN I TOOK VEHICLE TO FORD, IT WAS COLD AND THEY SAID NOTHING WAS WRONG.

03/01/2021
Components: STEERING
Incident Date: 06/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

THERE IS A LOUD CREAKING NOISE WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS. IT DOES NOT OCCUR WHEN IT IS COOL/COLD OUTSIDE, BUT OCCURS AT TEMPERATURE 80+. IT GET'S REALLY LOUD AT TEMPERATURES NEAR 100 DEGREES AND ABOVE. I AM CONCERNED IT WILL FAIL WHILE DRIVING.

03/01/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 11/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHT0JG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED WITHOUT WARNING TWICE WITHIN 5 MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DRIVER'S SIDE FRONT AND REAR DOOR HANDLES WERE INSPECTED AND REPLACED. DUVAL FORD (1616 CASSAT AVE, JACKSONVILLE, FL 32210, (888) 363-9533) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

02/26/2021
Components: STEERING
Incident Date: 02/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

CUSTOMER WAS DRIVING TO WORK ON ICE AND LOST POWER STEERING ASSIST . SOUNDS RELATED TO THE 15S18 CAMPAIN. DEALER CLAIMS NO RECALL. THIS IS A DEADLY OR LIFE THEATENING DEFECT AND SHOULD BE APPLIED TO ALL 2011-2013 FORD FUSIONS AND OTHER VEHICLES INVOLVED. LET'S NOT LOSE A LIFE TO A KNOWN DEFECT.

02/25/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 02/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

DEFROST/AC/VENTS BLOW OUT HOT AIR REGARDLESS OF SETTINGS...FOUND THIS TO BE A VERY COMMON ISSUE ONLINE AND AN EXPENSIVE PERMANENT FIX...VENTS/DEFROST/AC MAY BE TRICKED INTO WORKING IF LIGHTS ARE TURNED ON BEFORE STARTING (THINKS IT'S NIGHTTIME OR COVER UP LIGHT SENSOR ON DASH)

02/22/2021
Components: STEERING
Incident Date: 02/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

ABOUT LESS THAN A YEAR, MY POWER STEERING WENT OUT. THE MESSAGE READ POWER STEERING ASSIST FAULT, AND THE WHEEL WOULD LOCK ELECTRONICALLY. SO I REPLACED THE POWER STEERING PUMP. FAST FORWARD TO PRESENT DAY, SERVICE ADVANCED TRAC AND SERVICE POWER STEERING NOW IS ON THE DASHBOARD. NOW I'M LOOKING TO TOW MY VEHICLE BECAUSE IT SEEMS AGAIN TO BE SOMETHING WRONG WITH THE POWER STEERING.

02/22/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

THE AIR CONDITIONER FAN BLOWER MOTOR FREEZES UP UNTIL IT EVENTUALLY STOPS WORKING. IT IS DOING IT AGAIN FOR THE 6TH TIME. I HAVE HAD TO REPLACE IT EVERY 1-2 YEARS.

02/16/2021
Components: STEERING
Incident Date: 01/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

THE POWER STEERING HAS FAILED ON THIS VEHICLE 4 TIMES IN THE LAST TWO YEARS. IN EVERY CASE, IT FAILED WHILE DRIVING. THREE TIMES ON THE HIGHWAY AND ONCE IN LOCAL TRAFFIC. WHEN THE POWER STEERING FAILS, IT TAKES AN ENORMOUS EFFORT/STRENGTH TO MAKE A TURN, CHANGE LANES, OR PARK. TWO OF THE TIMES THE POWER STEERING FAILED, THE MECHANIC WAS ABLE TO CLEAR THE CODES AND THE POWER STEERING WAS RESTORED. THE OTHER TWO TIMES REQUIRED EXPENSIVE REPAIRS. ONE (OCTOBER 2020) WAS FOR ALMOST $1700 AND REPLACED THE CONTROL RODS AND TIE RODS. THIS RESTORED THE POWER STEERING FOR TWO MONTHS, THEN IT WENT OUT AGAIN. RESETTING THE CODES WORKED FOR TWO DAYS, BUT THEN THE STEERING WENT OUT AGAIN. THE RACK AND PINION AND CONTROL BOARD WERE REPLACED IN FEBRUARY 2021 AT A COST OF JUST UNDER $2000. LOSS OF POWER STEERING WHEN UNDERWAY IS A KNOWN ISSUE FOR CARS OF THIS MAKE AND MODEL, AND THERE HAS BEEN A RECALL AFFECTING SOME 393,000 VEHICLES, BUT NOT ALL VINS. THOUGH MY ISSUE IS EXACTLY AS DESCRIBED IN THE RECALL, FORD MAINTAINS THAT MY CAR IS NOT COVERED. CHECKING ONLINE, I SEE THAT MANY OTHERS ARE IN THE SAME SITUATION. THEIR FUSION HAS EXACTLY THE SAME POWER STEERING ISSUE AS THE RECALL, BUT FORD SAYS THEIR VIN IS NOT ONE OF THOSE RECALLED. IT IS CLEAR THAT A LARGER NUMBER OF VEHICLES WERE AFFECTED THAN FIRST BELIEVED, AND ALL THOSE AFFECTED BY THIS PROBLEM SHOULD BE INCLUDED IN THE RECALL.

02/05/2021
Components: STEERING
Incident Date: 01/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

MY VEHICLE HAS A RECALL FOR THE POWER STEERING ASSAULT FAULT. I WAS TURNED AWAY AT DEALERSHIPS BECAUSE I HAVE 160,000 MILES ON THE VEHICLE. I JUST BOUGHT IT AND WAS NOT AWARE OF THIS ISSUE IS THERE ANY ALTERNATIVES TO FIX THIS ISSUE? IN THE RECALL LETTER IT DIDN'T SPECIFICALLY MENTION THAT THE NUMBER OF MILES COULD BE A DETERMINING FACTOR. I NOTICED THIS ISSUE WHEN IT WAS PARKED IT APPEARED ON MY DASHBOARD

02/03/2021
Components: SERVICE BRAKES
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WHEN IN MOTION, THE VEHICLE'S BRAKE PEDAL HAS EXCESSIVE TRAVEL, ALMOST NEEDING TO BE PUSHED TO THE FLOORBOARD BEFORE ANY BRAKING OCCURS. THE UNCERTAINTY OVER THE CAR'S BRAKING ABILITY MAKES IT DANGEROUS TO DRIVE. NO ERROR CODES OR ABS LIGHTS PRESENT. LOCAL REPAIR SHOP REPLACED BRAKE PADS AND ROTORS AND FOUND NO AIR IN THE SYSTEM WHEN THEY BLED THE BRAKES. THEY SPECULATED IT IS POSSIBLY THE HYDRAULIC CONTROL UNIT FOR THE ABS. THERE HAS BEEN A RECALL ON EARLIER FUSION MODELS FOR THIS ISSUE, BUT NOT 2012 MODELS FOR SOME REASON.

02/01/2021
Components: STEERING
Incident Date: 01/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WAS DRIVING DOWN THE ROAD WHEN I HAD A SERVICE POWER STEERING AND ADVANCE TRAC ALERT POP UP ON MY DASH. POWER STEERING WAS STILL WORKING FOR THE REST OF THE DRIVE. WHEN I GOT TO MY DESTINATION I TURNED THE CAR OFF. NEXT TIME I WENT TO DRIVE THE CAR ABOUT 30 MINUTES LATER MY POWER STEERING WAS COMPLETELY GONE. FORD HAS A RECALL FOR MY MAKE,MODEL AND YEAR BUT APPARENTLY MY CAR DOES NOT FALL UNDER THIS RECALL.

01/29/2021
Components: STEERING,AIR BAGS
Incident Date: 01/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

2012 FORD FUSION PROBLEM WITH POWER STEERING. SUDDENLY IT GETS TOUGH IT DOESN'T WORK.

01/28/2021
Components: SERVICE BRAKES
Incident Date: 01/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

BRAKE PEDAL BECAME SOFT AND THE BRAKING DISTANCE WAS INCREASED AFTER ABS ACTIVATION ON SNOW/ICE. I TAPPED THE BRAKES TO CHECK HOW SLICK THE ROAD SURFACE WAS, THIS ACTIVATED THE ABS. I THEN TRAVELED 30 FEET AND APPLIED THE BRAKES TO MAKE A RIGHT HAND TURN, THE BRAKES WENT NEARLY TO THE FLOOR CAUSING ME TO TAKE THE TURN AT A HIGHER THAN SAFE SPEED.

01/25/2021
Components: STEERING
Incident Date: 12/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING CEASED OPERATION WHILE TRAVELING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE SERVICE TRAK, POWER STEERING, AND CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED ON INSTRUMENT PANEL. THE CONTACT CALLED PAUL MILLER FORD (975 E NEW CIRCLE RD, LEXINGTON, KY 40505) AND WAS INFORMED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT HER VEHICLE NEEDED AN OEM SOFTWARE UPDATE. THE MECHANIC ALSO INFORMED HER THAT THE RACK AND PINION AND THE TIE RODS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

01/20/2021
Components: STEERING
Incident Date: 01/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, WHEN SUDDENLY THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING FAILED. THE CONTACT HAD THEIR HUSBAND CONTINUE TO DRIVE THE VEHICLE, HOWEVER, THE STEERING HAD TURNED TO MANUAL STEERING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS REFERRED TO FORD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

01/20/2021
Components: STEERING
Incident Date: 01/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE POWER STEERING HAD MALFUNCTIONED AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECT. THE MESSAGE "POWER STEERING ASSIST" HAD ALSO DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER FAIR OAKS FORD LOCATED AT 2055 W OGDEN AVE, NAPERVILLE, IL 60540 WERE NOTIFIED OF THE FAILURE. THE CONTACT INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 15V340000(STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 88,500.

01/19/2021
Components: STEERING
Incident Date: 01/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

ELECTRIC POWER STEERING RACK QUIT WORKING WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT, CHECKED VIN BUT NO RECALLS, FORD DID HAVE A LOT OF RECALLS FOR SAME MODEL, BUT NONE ISSUED FOR THIS CAR. DANGEROUS SITUATION FOR OTHER CARS OUT THERE WITHOUT A RECALL. FORD NEEDS TO RECALL ALL CARS WITH THAT ELECTRIC POWER STEERING UNIT!!!!

01/13/2021
Components: STEERING,FORWARD COLLISION AVOIDANCE
Incident Date: 01/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WENT TO STORE WHEN I GOT BACK IN CAR THE POWER STEERING ASSIST WARNING LIGHT CAME ON THEN IT SAID SERVICE . WHEN I WENT TO DRIVE THERE WAS NO POWER STEERING.

01/11/2021
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 10/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

POWER STEERING ASSIST CAME ON AND THE STEERING WENT OUT

01/04/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 12/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. VEHICLE WAS REPAIRED. THE LOCAL DEALER ALAN VIGIL FORD LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER STATED DOOR LATCH WAS REPLACED.*JB

01/01/2021
Components: STEERING
Incident Date: 12/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG6CR******
Summary

THE ELECTRONIC STEERING ASSIST SYSTEM FAILED GOING APPROXIMATELY 45 MPH. THE SYSTEM REVERTED TO MANUAL STEERING MODE.

12/30/2020
Components: STEERING
Incident Date: 12/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 20 MPH, THE POWER STEERING SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROADWAY AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO SKYLINE FORD (2510 COMMERCIAL ST SE, SALEM, OR 97302, (503) 581-2411) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

12/28/2020
Components: POWER TRAIN
Incident Date: 11/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FORCEFULLY VIBRATE WHEN APPROACHING 30 MPH. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE SLOWLY TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,393.

12/28/2020
Components: STEERING
Incident Date: 12/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THE VEHICLE WAS SHIFTED TO DRIVE HOWEVER, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED HOWEVER, AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE POWER STEERING FUNCTION WAS RESTORED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

12/25/2020
Components: STEERING
Incident Date: 12/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS DRIVING DOWN THE ROAD IN MY 2012 FORD FUSION AND THE POWER STEERING STOPPED FUNCTIONING AND THE STEERING BECAME SO STIFF AND I COULD NOT MAKE THE TURN ONTO A STREET AND I NEARLY HIT THE VEHICLE COMING IN OTHER LANE ON THE STREET I WAS TRYING TO TURN ON.....THANK GOD I DIDNT CRASH I TO THE OTHER VEHICLE.... I RESEARCHED WHEN I GOT HOME AND THERE IS A RECALL ON TGE 2012 FUSION FOR THIS EXACT ISSUE ON THE ELECTRONIC POWER STEERING FAILURE .....BUT FORD SAYS THE VIN NUMBER ON MY CAR DOES NOT FALL UNDER THE RECALL !!!!! THEY SHOULD NOT BE ALLOWED TO EXCLUDE SO.E 2012 FUSIONS....IT DOESNT MAKE SENSE SOME ONE WILL BD KILLED! ....

12/22/2020
Components: STEERING
Incident Date: 12/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

POWER STEERING INTERMITTENLY FAILS WITH NO WARNING. SOMETIMES IT RESETS ITSELF BUT HAS NOT, NOW, FOR THE PAST WEEK.

12/21/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

CAR IS SLOW TO ACCELERATE AFTER STOPPING AT A TRAFFIC LIGHT OR STOP SIGN. LOSS OF POWER AND SPEED WHEN GOING UP HILL, STEERING WHEEL LOCKED IN PLACE WHILE DRIVING ON THE HIGHWAY

12/16/2020
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS GETTING GAS AND I CUT MY CAR OFF WHEN I GOT BACK INTO MY CAR IT DID NOT START. I CONTINUED TO START IT. CAR WOULD NOT START. I POPPED THE HOOD AND TOUCHED THE BATTERY SOME AND TRIED STARTING THE CAR THE CAR STARTED THEN ABOUT 5 MINUTES AFTER DRIVING IT SUDDENLY CUTS OFF. THIS IS A ONGOING ISSUE. CAR SUDDENLY STOPS IN THE MIDDLE OF STREET ALMOST CAUSING ACCIDENTS THAT CAN NEARLY KILL SOMEONE!!! VERY UNSAFE AND EXTREMELY DANGEROUS. THIS HAPPENED ON HIGHWAY AND STREET. AND ITS SO RANDOM NO SIGNS JUST CUTS OFF AT ANY SPEED.

12/14/2020
Components: STEERING
Incident Date: 12/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WHILE THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO VALENTI FORD (72 JERRY BROWNE RD, MYSTIC, CT 06355) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

12/11/2020
Components: POWER TRAIN
Incident Date: 12/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE ACTUATOR CONTROL VALVE AND POWER TRAIN CONTROL MODULE WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PECHELES FORD LOCATED AT 4010 US-264, WASHINGTON, NC 27889, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,100.

12/10/2020
Components: STEERING
Incident Date: 12/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

MY DAUGHTER WAS DRIVING HOME AND WHEN SHE PULLED INTO OUR DRIVEWAY THE POWER STEERING QUIT WORKING WITH THE INFORMATION CENTER DISPLAYING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". I DID SOME RESEARCH AND FOUND THE FORD RECALL 15S18 (NHTSA 15V340000), WHICH FOR SOME REASON DOES NOT APPEAR TO INCLUDE MY DAUGHTER'S VEHICLE DESPITE THE FACT THAT THE RECALL SUMMARY DESCRIBES EXACTLY WHAT OCCURRED WITH THE VEHICLE. THIS IS A KNOWN DEFECT WITH THE STEERING SYSTEM THANKFULLY SHE WAS NOT TRAVELLING AT HIGHWAY SPEED WHEN THIS OCCURRED.

12/08/2020
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

THE WRENCH LIGHT COMES ON AND THE VEHICLE CUTS OFF IT WILL START BACK UP BUT IT'S RANDOM AND CUTS OFF ANYTIME IT WANTS. IT'S DONE THIS WHILE PARKED AND MOVING. THROTTLE BODY EXTENDED WARRANTY. MY CAR IS UNDER THE 150,000 MILES AND MET THE REQUIREMENTS FOR THIS TO BE REPLACED AND I TOOK IT TO RAVENEL FORD RAVENEL SC AND WAS TOLD THAT BECAUSE THEY DIDN'T GET THAT CODE THAT THEY WE'RE ALLOWED TO FIX IT

12/04/2020
Components: STEERING
Incident Date: 12/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7VR******
Summary

2012 FORD FUSION LOST TRACTION CONTROL AND NOW LOST ALL POWER STEERING. DASH STATES POWER STEERING ASSIST FAULT. USUALLY IF I TURN CAR OFF THEN BACK ON IT WILL GIVE POWER STEERING BACK. TODAY I DID THAT ABOUT TEN TIMES AND IT STILL WOULDN'T GIVE STEERING BACK. MY CAR WAS STATIONARY BUT DRIVEN HOME WITHOUT POWER STEERING VERY CAREFULLY.

12/02/2020
Components: STEERING
Incident Date: 12/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WENT TO BACK CAR OUT OF DRIVEWAY AND THERE WAS NO POWER STEERING. THE POWER STEERING MESSAGE CAME ON SAYING TO 'SERVICE POWER STEERING NOW'.

11/25/2020
Components: ENGINE AND ENGINE COOLING
Incident Date: 11/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVEN AT VARIOUS SPEEDS. THE CONTACT'S HUSBAND A CERTIFIED MECHANIC, REPLACED ONE WATER HOSE. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE AND ENGINE COOLING) AND 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

11/23/2020
Components: STEERING
Incident Date: 11/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

WHILE DRIVING DOWN THE HIGHWAY THE WARNING CAME ACROSS TO SERVICE ADVANCE TEAK SYSTEM AND POWER STEERING. WITHIN A COUPLE OF MINUTES MY POWER STEERING WENT OUT WHILE DRIVING DOWN THE HIGHWAY. I TOOK IT TO A LOCAL MECHANIC AND HE RAN CODES THAT MATCHED WITH A RECALL ON 2012 FUSIONS AND SUGGESTED I HAVE THE NEAREST FORD GARAGE LOOK AT IT. THEY LOOKED AT IT AND SAID THAT WAS EXACTLY WHAT THE PROBLEM WAS BUT THE RECALL DID NOT COVER MY VIN NUMBER. NOW I AM OUT $1600 ON A PROBLEM THAT IS KNOWN BY FORD BUT THEY WILL NOT COVER IT. DOING RESEARCH IT APPEARS THIS IS BECOMING A VERY BIG PROBLEM AND I THINK THE RECALL SHOULD BE EXPANDED.

11/21/2020
Components: STEERING,POWER TRAIN
Incident Date: 11/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

STARTED VEHICLE, POWER STEERING ASSIST FAILURE DISPLAYED ON DASH. VEHICLE LOCKED UP AND WAS UNABLE TO TURN WHEEL. HAPPENED WHILE PARKED IN DRIVEWAY.

11/20/2020
Components: STEERING
Incident Date: 11/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

INTERMITTENT FAILING POWER ELECTRICAL ASSIST STEERING BECOMES VERY DIFFICULT SOME TIMES TURNING THE CAR OFF AND BACK ON FIXES THE PROBLEM TEMP

11/20/2020
Components: STEERING
Incident Date: 11/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THE POWER STEERING ASSIST SUDDENLY STOPPED WORKING WHILE DRIVING AND SENT A CODE TO THE DIGITAL READOUT ON THE DASH THAT SAID " POWER STEERING ASSIST FAULT" AS WELL AS "SERVICE ADVANCETRAC" THIS HAPPEN I'VE HAD MANUAL STEERING EVER SENSE

11/09/2020
Components: STEERING
Incident Date: 11/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THEIR DAUGHTER WAS DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED TO PERFORM AS DESIGNED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. A CERTIFIED MECHANIC WAS CONTACTED WHO INFORMED THE CONTACT OF A POSSIBLE RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE 150,000.*DT *TR

11/09/2020
Components: STEERING
Incident Date: 11/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS BEGINNING TO BACK OUT OF A PARKING SPACE WITH MY TWO YOUNG KIDS IN THE CAR AFTER VISITING THE DOLLAR STORE WHEN MY CAR FROZE UP I LOOKED AT THE DASHBOARD IT SAID POWER STEERING ASSIST FAILED OR SIMILAR TO THOSE WORDS. I PUT MY CAR IN PARK AND I TURNED MY CAR OFF TURNED IT BACK ON AND THE SAME MESSAGE CAME ACROSS THE DASHBOARD. I PULLED FORWARD TO THE SPOT IN FRONT OF ME AND I COULD NOT TURN THE WHEEL. I HAD A FAMILY FRIEND DRIVE IT DOWN THE STREET TO MY HOME. NO LEAKAGE OF FLUID PRESENT.

11/04/2020
Components: STEERING
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THIS VEHICLE WAS BEING DRIVEN ON A STREET AND THE STEERING WHEEL FELT FUNNY AS DRIVING. IT STARTED GETTING ALOT OF PLAY IN IT AND JERKS. I DID TAKE THE CAR INTO A ASE CERTIFIED MECHANIC TO LEARN THAT THERE WAS 2 RECALLS ON THIS VEHICLE. STEERING GEAR REPLACEMENT, STEERING CONTROL MODULE. SAFETY RECALL # 15S18 SUPPLIEMENT #1 AND SAFETY AIR BAG REPAIR OR REPACEMENT. I TOOK THE VEHICLE TO FORD, AT FIRST THEY COULDNT FIND A RECALL FOR THE STEERING. AFTER SOME SEARCHING, THEY FOUND IT. THE PROBLEM WAS FIRST DIAGNOSED BY A ASE CERTIFIED MECHANIC. FORD WANTS TO CHARGE ME $180.00 FOR DIAGNOSTIC IF THE STEERING PROBLEM ISNT RELATED TO THE RECALL. EVEN THOUGH IT WAS DIAGNOSED BY ANOTHER MECHANIC AS THE STEERING GEAR,

11/03/2020
Components: STEERING
Incident Date: 11/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

POWER STEERING WENT OUT WHILE DRIVING FOR THE SECOND TIME IN 18 MONTH.

10/30/2020
Components: STEERING
Incident Date: 05/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

THE POWER STEERING STOPPED WORKING SUDDENLY. THE ELECTRICAL SYSTEM IS FINE, NO FUSE ISSUES. THERE WAS A RECALL CONCERNING THIS ISSUE WITH ONLY A FEW OF THESE VEHICLES. THIS SHOULD NOT HAPPEN WHILE DRIVING ON THE INTERSTATE.

10/28/2020
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

SUDDEN LOSS OF POWER STEERING, SAYS SERVICE ADVANCETRACK AS WELL AS SERVICE POWER STEERING NOW WHICH HAS BEEN LISTED AS AN ISSUE FOR MANY OF MY MAKE AND MODEL CAR

10/26/2020
Components: STRUCTURE
Incident Date: 10/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WHEN I WAS PREPARING TO EXIT MY VEHICLE AT A CONSTRUCTION ROADWAY (I WAS LOST) MY DRIVERS' DOOR HANDLE WOULD NOT OPEN- IT FLOPPED. I COULD NOT EXIT. I CALLED MY FAMILY FOR HELP TO FIND OUT WHAT TO DO. (I AM A SENIOR AND COULD NOT CLIMB OVER THE STICK TO USE THE OTHER DOOR) MY FAMILY SAID TO LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE AND "BE CAREFULL!" AFTER THAT I WENT HOME AND WHEN I TRIED TO CLOSE THE DOOR- IT WOULD NOT LATCH/NOR CLOSE- ONCE AGAIN I CALLED FOR HELP AND WAS TOLD TO TIE THE DOOR CLOSE THRU THE WINDOWS. WHICH MEANT MY DOOR WAS VUNABLE TO THEFT AND WEATHER. WHEN I SPOKE WITH THE FORD DEALER SERVICE DEPARTMENT, I WAS TOLD THAT THIS IS "A COMMON PROBLEM WITH OLDER MODELS"(MINE IS A 2012!).PER THE DEALER IT REQUIRES A DOOR LOCK PART. WHAT IT TELLS ME IS THE SAFETY FEATURES ON "OLDER MODELS" EXPIRE WITH THE WARRANTIES! BUT THIS IS WHY I PURCHASED A FORD!! HAD I KNOW THE "SAFETY FEATURES" EXPIRE WITH THE WARRANTY, I WOULD HAVE RESEARCHED WHICH VEHICLE HAS THE BEST & LONGEST "SAFETY FEATURES"! I NOW FEEL UNSAFE DRIVING THIS VEHICLE DUE TO MY INABILITIES TO EXIT IN CASE OF AN EMERGENCY DUE TO FAULTY/EXPIRED "SAFETY FEATURES!" IT MAKES ME FEEL I WOULD BE TRAPPED WITHOUT A WAY OUT! IF THIS IS COMMON-WHY ISN'T IT STATED SOMEWHERE FOR SENIORS TO KNOW IN ADVANCE- ESPECIALLY BEFORE PURCHASING A FORD WITH COMMON SAFETY DEFECTS!? HOW MANY SENIORS/OWNERS HAVE TO BECOME INJURED OR DIE BEFORE FORD REPORTS THIS AS A FAILED SAFETY FEATURE??!! AIRBAGS, SEATBELTS, ... - DOOR LOCKS ON DRIVER'S DOOR SHOULD BE ADDED TO THE RECALL LIST BEFORE IT RESULTS IN MANY INJURIES/DEALTHS! IT IS A CHEAP PART TO REPLACE PER FORD DEALER AND COULD BE REASON WHY IT IS NOT A RECALL BUT AT LEAST IT SHOULD A NOTICE SENT TO OWNERS SO THEY CAN AVOID IT HAPPENING TO THEM.LUCKLY MY INCIDENT OCCURRED IN DAYTIME- THIS COULD HAVE BEEN WORSE AT NIGHT!?

10/23/2020
Components: STEERING
Incident Date: 08/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I HAVE A 2012 FORD FUSION I WAS DRIVING DOWN THE HIGHWAY AN MY SERVICE POWERING STEERING LIGHT COMES ON THEN WITHIN SECONDS I LOST POWER STEERING THANKFULLY I WASN'T GOING AROUND A CURVE THAT COULD HAVE ENDED BAD

10/22/2020
Components: SERVICE BRAKES
Incident Date: 10/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

ALL THSYMPTOMS THAT OCCUR AS DESCRIBED IN YOUR CAMPAIGN INVOLVING FORD RECALL NO. 19S54 AND SPECIFICALLY EA18-002. THE BRAKE PEDAL HAS EXCESSIVE TRAVEL BEFORE ENGAGING THE BRAKES. THIS SIGNIFICANTLY INCREASES BRAKING TIME. I HAVE HAD SEVERAL NEAR MISSES, ALMOST RESULTING IN ACCIDENTS.

10/20/2020
Components: STEERING
Incident Date: 10/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

POWER STEERING FAULT LIGHT CAME ON IN THE VEHICLE. I NOTICED THAT THERE ARE RECALLS FOR THIS WITH FORD FUSION MODELS STARTING IN 2013.

10/20/2020
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

MY CAR IS HAVING TROUBLE WITH THE POWER STREETING WHEEL. AS I WAS DRIVING MY CAR THE WHEEL TIGHTEN UP AND IT WAS HARD FOR ME TO TURN. POWER STREERING AT FAULT IS WHAT FLASHES ON THE DASHBORED. I USE MY CAR TO GO TO SCHOOL AND WORK AND RIGHT NOW IT'S HARD FOR ME TO DO SO. I WENT TO THE CAR DEALER SHIP AND THEY WANT TWO GRAND TO FIX IT! THEY SAY I NEED RACK AND PINION.

10/18/2020
Components: STEERING
Incident Date: 10/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG0CR******
Summary

DRIVING HOME FROM WORK TONIGHT AND A MILE DOWN THE ROAD AN ALARM WENT OFF, TRACTION CONTROL LIGHT CAME ON AND NOTIFICATION SHOWED UP THAT SAID SERVICE POWER STEERING NOW ADVANCETRAC. I MADE IT DOWN THE ROAD TO A FRIENDS HOUSE FINE AND WHEN I TURNED THE ENGINE OFF AND ON AGAIN, I WAS SUDDENLY UNABLE TO MOVE MY STEERING WHEEL. I LUCKILY WAS ABLE TO GET TO A SAFE PLACE WHEN THIS HAPPENED BUT I AM SEEING OTHERS THAT HAVE HAD VERY BAD STORIES. THIS IS A REOCCURRING ISSUE THAT NEEDS TO BE ADDRESSED! I STILL HAVE TO CALL FORD AND SEE IF MY VEHICLE IS COVERED UNDER THE RECALL AND I AM WORRIED BECAUSE I AM SEEING TOO MANY STORIES OF PEOPLE WITH THE SAME STORY AS MINE NOT BEING COVERED! NOT GOOD! HOPE THIS IS ADDRESSED SOON!!!!

10/18/2020
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

NUMEROUS TIMES I HAVE BEEN DRIVING AND THE POWER STEERING FAULT WARNING WOULD FLASH ACROSS THE DISPLAY. WHEN I TRIED TO RESTART THE CAR, THE DISPLAY CHANGES WARNINGS AND SAYS "POWER STEERING FAULT" OR "SEVERICE POWER STEERING NOW". HAD A LOCAL MECHANIC CLEAR OUT THE CODE AND STEERING WOULD GO BACK TO NORMAL...EVERYTHING HAS BEEN FINE SINCE BUT NOW THE STEERING WHEEL MAKES A WHINING/WEIRD SOUND WHEN TURNING THE WHEEL UNDER 10MPH AND ITS VERY STIFF WHEN TRYING TO TURN BUT ONCE I GET OVER 10MPH IT LOOSENS UP AND IS NORMAL...MY CAR ISN'T CURRENTLY UNDER ANY RECALL BUT I FEEL LIKE THE POWER STEERING SHOULD BE UNDER RECALL IF ITS A CONTINUOUS ISSUE

10/14/2020
Components: STEERING
Incident Date: 10/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I GOT THIS 2012 FORD FUSION SE FOR DAUGHTER AND YESTERDAY, SHE CALLED ME TO TELL ME THAT THE "POWER STEERING ASSIST FAULT" SHOWED UP ON HER DASH. AS SHE WAS ABOUT TO TRY TO BACK OUT OF THE DRIVEWAY, SHE COULD NOT TURN THE STEERING WHEEL. SHE HAD TO MISS SCHOOL AND WORK, DUE TO THE ISSUE, BECAUSE I DID NOT WANT HER TO TAKE ANY CHANCES. WHEN I GOT HOME AFTER WORK, TO MOVE IT INTO THE GARAGE, TO CHECK IT OUT, THE DASH CODE WENT AWAY AND IT APPEARED TO BE FINE. AFTER DOING RESEARCH AND CALLING THE FORD DEALERSHIP, THEY FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, IT SEEMS THAT IT'S THE SAME PART AND ISSUE, THAT COULD/SHOULD INCLUDE MORE VEHICLES. FROM WHAT I'VE BEEN READING AND SEEING, THIS SEEMS TO BE HAPPENING MORE FREQUENTLY, BUT ACTUALLY SEEING THAT PEOPLE HAVE BEEN GETTING INTO COLLISIONS, WITH THE INTERMITTENT COMPUTER GLITCHING OF THE STEERING ISSUE. IT'S JUST A GOOD THING THAT MY DAUGHTER WAS JUST ATTEMPTING TO BACK OUT WHEN THIS HAPPENED. I SEE THAT OTHERS HAVE NOT BEEN SO LUCKY. I PRAY THAT FORD RECALLS THIS AND DOES THE RIGHT THING PRIOR TO ANY SERIOUS INJURIES AND/OR DEATHS, TO AVOID HEAVY LAW SUITS AND TRAJEDY. THIS WAS A ISSUE WITH THESE CARS AND APPEARS TO BE GROWING BY THE NUMBERS AND NOTHING IS BEING DONE AT THIS POINT. DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. MY DAUGHTER IS DRINVING THE CAR, BECAUSE THERE ARE NOT OTHER ALTERNATIVES RIGHT NOW, BUT I PRAY THAT SHE DOES NOT GET HURT WHILE DRIVING THIS CAR. THANKS FOR YOUR TIME AND CONSIDERATION.

10/14/2020
Components: STEERING
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

VEHICLE MAKES RANDOM SQUEAL NOISE WHEN MOVING AND TURNING 5-20 MPH AND SOMETIMES FEELS LIKE THE STEER TIRES ARE NOT TURNING WHEN THE STEERING WHEEL IS TURNED. THERE ARE NO FAIL LIGHTS ILLUMINATING ON THE DASH. SOMETIMES BRAKES ARE BEING APPLIED, SOMETIMES THEY ARE NOT. ACCORDING TO FORD, THIS VEHICLE IS NOT COVERED BY THE RECALL THAT OTHER OWNERS OF FUSIONS ENCOUNTERED EVEN THOUGH THE DESCRIPTION OF THEIR ISSUE MATCHES MINE.

10/13/2020
Components: STEERING
Incident Date: 08/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO REGAIN POWER STEERING MAKING IT DIFFICULT TO MANEUVER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED, THE RACK AND PINION NEEDED TO BE REPLACED, AND COMPUTERIZED ALIGNMENT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000. *LN*JB

10/09/2020
Components: AIR BAGS
Incident Date: 08/16/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS INVOLVED IN A SIDE COLLISION BUT MY AIRBAGS DID NOT DEPLOY.

10/07/2020
Components: STEERING
Incident Date: 10/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

OCCASIONALLY MY ELECTRONIC POWER STEERING ASSIST WOULD FAIL AND A WARNING LIGHT WOULD COME ON AND I WOULD HAVE NO POWER STEERING. AFTER TURNING THE CAR OFF AND RESTARTING IT, THE ISSUE WOULD NOT COME UP. BUT NOW MY POWER STEERING HAS FAILED AND WILL NOT COME BACK. FORD HAS NOT ISSUED A RECALL FOR THIS SAFETY ISSUE.

10/05/2020
Components: STEERING
Incident Date: 10/04/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

I WAS DRIVING MY 2012 FORD FUSION SEL DOWN A STREET ON OCTOBER 4TH 2020 NEAR WHERE I LIVE AND THIS ALARM STARTED GOING OFF AND IT ALERTED ME THE POWER STEERING ASSIST FAULT AND I LOST MY STEERING AND HIT A CURB. LUCKILY I DIDN'T DO ANYMORE DAMAGE OR HIT SOMEONE. I DRUG IT HOME AND HAD A WRECKER PICK IT UP TO TAKE IT TO THE NEAREST FORD DEALERSHIP. THEY DIAGNOSED IT AS A FAULTY STEERING BOX OR RACK AND PINION, IT ALL NEEDS TO BE REPLACED TO THE TUNE OF 1868.00. THE FORD DEALERSHIP FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, MAYBE BY MISTAKE SEEMS HOW IT'S THE SAME PART THAT FORD KNEW WAS CAUSING PROBLEMS. IT'S JUST A GOOD THING THAT I DIDN'T HIT SOMEONE AND KILL THEM WITH FORD KNOWING THIS WAS A ISSUE WITH THESE CARS AND DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. TRYING TO FORK OVER 1800 IN A TIME LIKE THIS IS VERY TOUGH AND I HOPE YOU CAN MAKE IT RIGHT WITH ALL INVOLVED. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/23/2020
Components: STEERING
Incident Date: 09/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

POWER STEERING ASSIST FAULT. NO POWER STEERING WHILE DRIVING. WE WERE LEAVING THE DOCTORS OFFICE AND WHEN WE STARTED THE CAR THE POWER STEERING WARNING CAME ON AND THE STEERING WHEEL WAS VERY HARD TO TURN.

09/21/2020
Components: STEERING,AIR BAGS
Incident Date: 09/15/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH WHEN ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING SUDDENLY FAILED. THE CONTACT CRASHED INTO A POLE ON A CORNER NEARBY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE CONTACT CONTACTED THE DEALER (MTN. VIEW FORD 301 E 20TH ST, CHATTANOOGA, TN 37408; (423) 756-1331) WHO INFORMED THAT THERE WAS NO RECALL OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

09/21/2020
Components: AIR BAGS
Incident Date: 09/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC9CR******
Summary

TOOK THE CAR IN FOR AIRBAG RECALL. NOW AIRBAG LIGHT IS ON ALL THE TIME, THIS WAS NOT ON WHEN RECALL REPAIR WAS DONE. NOW DEALERSHIP WANTS TO PERFORM A DIAGNSTIC ON CAR AT MY COST.

09/20/2020
Components: STEERING
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

MY POWER STEERING AND ADVANCE TRAC. WENT OUT ALL OF A SUDDEN. CALLED FORD AND FOUND OUT THAT FORD FUSIONS HAD A RECALL BACK IN 2015 ON THE POWER STEERING, BUT THEY TOLD ME THAT MY FORD FUSION'S VIN NUMBER DIDN'T MATCH THE ONES THAT HAD A RECALL. I THINK THIS IS VERY STUPID. I'M DRIVING A FORD FUSION AND THE ODDS OF MY POWER STEERING GOING OUT IS VERY HIGH, NO MATTER IF MY VIN NUMBER IS THE CORRECT ONE OR NOT?!?!?

09/16/2020
Components: STEERING
Incident Date: 09/15/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT TWO YEARS AGO, WHILE DRIVING, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE AN UNKNOWN FORD DEALER IN MILWAUKEE, WI, WHERE THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE RECURRED TWO YEARS LATER, WHILE HIS WIFE WAS DRIVING, AND CAUSED THE VEHICLE TO HIT A GUARD RAIL AND CRASHED INTO A DITCH. THERE WAS NO WARNING. THE AIR BAG DID NOT DEPLOY. THERE WAS NO POLICE REPORT AND NO REPORT OF ANY INJURY. THE VEHICLE WAS DAMAGED BUT WAS NOT TOWED. THE CONTACT MET HIS WIFE AT THE SCENE AND DROVE THE VEHICLE TO THE GORDIE BOUCHER FORD OF MENOMONEE FALLS DEALER, LOCATED AT: N88W14300 MAIN ST, MENOMONEE FALLS, WI 53051 WHERE THE TECHNICIAN STATED THAT THE RECALL, NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), DID NOT APPLY TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THE WARRANTY EXPIRED, THE VEHICLE WAS OVER 150,000. THE VEHICLE WAS NOT REPAIRED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 130.

09/16/2020
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE ANTI TRACTION STABILIZING SYSTEM WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER SUNNYSIDE MOTOR CO., INC. (944 MAIN ST, HOLDEN, MA 01520; (508) 829-4333) WHO STATED THAT THE SENSOR ASSEMBLY WAS REPLACED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

09/15/2020
Components: STEERING
Incident Date: 09/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

2012 FUSION SEL, 3.0L V6, 112,000 MILES: ON 9-3-2020 I WAS PULLING OUT OF THE LOCAL SHOPPING CENTER. AS I WAS PROCEEDING IT APPEARED THAT THE ENGINE HAD STALLED. IN ACTUALITY THE ENGINE DID NOT STALL AND THERE WAS A FAULT MESSAGE DISPLAYED "POWER STEERING ASSIST FAULT". I PROCEEDED HOME WITH GREAT DIFFICULTY STEERING THE CAR. ON THE WAY HOME I STOPPED AT THE LOCAL AUTOZONE CAR CARE CENTER TO REVIEW THE OWNER'S MANUAL FOR A POSSIBLE EXPLANATION AND REMEDY. THE MANUAL STATED THAT THERE WAS NO SERVICE FOR THE POWER STEERING SYSTEM ON THIS MODEL FUSION (FULLY ELECTRIC). I PROCEEDED OUT OF THE PARKING LOT AND AS SOON AS I WENT FORWARD A SECOND ALARM DISPLAYED "SERVICE ADVANCETRAC". NOW THE DISPLAY TOGGLED BETWEEN THESE TWO ALARMS. THE DAY PRIOR TO MY SERVICE APPOINTMENT I NOTICED THAT WHEN I STARTED THE CAR ONLY THE "SERVICE ADVANCETRAC" ALARM DISPLAYED, BUT THE VEHICLE STILL HAD NO POWER STEERING. THE FOLLOWING MORNING I TOOK THE VEHICLE TO THE FORD DEALERSHIP FOR DIAGNOSTICS. LATER THAT DAY I WAS CONTACTED BY THE SERVICE ADVISOR WHO INFORMED ME THAT THE POWER STEERING RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE COST WAS GOING TO BE IN EXCESS OF $2000. BY NOW I HAD DONE SOME RESEARCH INTO THIS AND FOUND THAT THERE WAS A RECALL FOR THIS VERY PROBLEM (NHTSA ID# 15V340000, FORD ID# 15S18). I RELAYED THIS INFORMATION TO THE FORD SERVICE ADVISOR AND HE INFORMED ME THAT "YES THERE WAS A RECALL BUT MY VIN# WAS NOT INCLUDED". I AM AT A LOSS AS TO HOW THIS VEHICLE COULD NOT BE INCLUDED. THE VEHICLE IS VERY WELL MAINTAINED AND HAS ONLY 112,000 MILES OF MOSTLY HIGHWAY DRIVING. I CAN SAY WITH A GREAT DEAL OF CERTAINTY THAT HAD THIS OCCURRED ON THE HIGHWAY, ESPECIALLY AT AN EXIT OR ENTRANCE RAMP, THERE WOULD HAVE BEEN A DIFFERENT OUTCOME TO THIS. AT THIS TIME, EVEN AFTER THE REPAIR, I AM GOING TO BE UNSURE AND WORRIED ABOUT THE VEHICLE LOOSING STEERING CONTROL.

09/14/2020
Components: STEERING
Incident Date: 08/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

CAR SENSOR CAME ON SHOWING EPAS POWER STEERING NEEDED SERVICED AND WITHIN 10 MINUTES THE ELECTRICAL POWER STEERING HAD WENT OUT COMPLETELY. THE CAR WAS STATIONARY AT THE TIME. IT IS NOW UNSAFE TO DRIVE DUE TO THE CAR NOT BEING ABLE TO STEER AND REACT QUICKLY WHEN BEING DRIVEN.

09/13/2020
Components: SERVICE BRAKES
Incident Date: 09/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

THE REAR BRAKE CALIBERS HAVE SEIZED UP TWICE NOW. 1ST TIME WAS JUNE 2017, SERVICED BY FIRESTONE, AND JUST RECENTLY SEPT 12TH 2020. BOTH TIMES REQUIRED A FULL BRAKE REPAIR. FIRST HAPPENED AT 72,000 MILES AND NOW AT 142,000 MILES. BOTH CAUSE A LOSS OF BRAKING IN THE VEHICLE. IN JUNE OF 2017 THE VEHICLE WAS MOVING BETWEEN 30 TO 45 MPH WHEN IT SEIZED UP. WE DROVE IT TO NEAREST SHOP IN ILLINOIS SO WE CAN START OUR DRIVE BACK TO GEORGIA. SECOND TIME WAS NOT AS BAD AS I RECOGNIZED THE SYMPTOMS AND GOT IT IN FOR REPAIRS BEFORE FULL SEIZURE OF THE BRAKES. ONLINE REVIEW SHOWS MANY PROBLEMS WITH THE BRAKES ON THIS CAR MODEL.

09/11/2020
Components: STEERING
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACTS DAUGHTER OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE HIS DAUGHTER WAS STARTING THE VEHICLE, THE ELECTRONIC POWER STEERING WARNING LIGHT ILLUMINATED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE AND THE WARNING LIGHT WAS NO LONGER ILLUMINATED. THE VEHICLE WAS TAKEN TO JOE MYERS FORD LOCATED AT 16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600, AND WAS DIAGNOSED THEY RETRIEVED CODE:U3000:49 IN PSCM WITH NEEDING STEERING GEAR TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.*LN*JB

09/10/2020
Components: STEERING
Incident Date: 09/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

POWER STEERING WOULD FAIL EVERY SO OFTEN WHEN I FIRST CRANKED THE VEHICLE. NEVER HAPPENED WHILE DRIVING. I COULD TURN THE CAR OFF, WAIT A MIN, CRANK IT AGAIN AND IT WOULD BE FINE. ON 9/9/2020 I CRANKED THE CAR WHILE PARKED AND POWER STEERING ASSIST FAULT CAME ON, LOSS OF POWER STEERING OCCURED AND WILL NOT GO AWAY THIS TIME. I AM AFRAID TO DRIVE THE CAR WITHOUT POWER STEERING. THE CAR IS IN MY DRIVEWAY. I UNDERSTAND THIS IS A COMMON PROBLEM WITH FORD FUSIONS. I FEEL FORD SHOULD FIX THIS DEFECT/FLAW FREE OF CHARGE. IT IS A SAFETY ISSUE.

09/05/2020
Components: STEERING
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I WAS GOING DOWN THE ROAD AND ALL OF A SUDDEN SERVICE POWER STEERING APPEARED.THE STEERING BECAME HARD TO HANDLE. THIS IS THE SECOND TIME THIS HAS HAPPENED. NOW IT FEELS LIKE THE STEERING IS LOCKED UP.

09/03/2020
Components: STEERING
Incident Date: 08/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

WHILE DRIVING DOWN THE HIGHWAY, THE POWER STEERING SYSTEM REVERTS TO MANUAL STEERING MODE.. IN MANUAL STEERING MODE THERE IS STILL A MECHANICAL LINKAGE BETWEEN THE STEERING WHEEL AND THE ROAD WHEELS, ALLOWING STEERING CONTROL TO BE MAINTAINED WITH GREAT DIFFIVULTY. A MESSAGE DISPLAYS IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND A CHIME WILL SOUND TO INFORM THE DRIVER. LOSS OF POWER STEERING ASSIST REQUIRES GREATER STEERING EFFORT, WHICH MAY INCREASE THE RISK OF ACCIDENT. THIS HAS HAPPENED AT LEAST 10 TIMES OVER THE PAST TWO YEARS. FORD CLAIMS THERE IS NO CODE IN THE COMPUTER, SO THIS IS NOT COVERED UNDER THE RECALL. IT IS HAPPENING REPEATEDLY, IN SPITE OF THE LACK OF CODE IN THE COMPUTER. CLEARLY EITHER THE COMPUTER IS FAULTY OR THE DEVICE WHICH IS SUPPOSED TO SEND THE CODE TO THE COMPUTER IS FAULTY.

09/01/2020
Components: STEERING,SUSPENSION,SERVICE BRAKES
Incident Date: 08/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

POWER STEERING LIGHT CAME ON. STEERING WHEEL WOULDN'T TURN EASILY.

08/31/2020
Components: STEERING
Incident Date: 08/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

I HAVE HAD THE CAR FOR YEARS AND THE POWER ASSIST FAULT LIGHT HAS CAME ON NUMEROUS TIMES MOSTLY WHEN I FIRST START THE CAR BUT IT HAS HAPPENED WHILE DRIVING AS WELL MAKING IT EXTREMELY DANGEROUS WHEN YOU LOSE STEERING. USUALLY I CAN POWER OFF AND RESTART AND IT GOES AWAY. THIS MORNING I HAVE RESTARTED MULTIPLE TIMES AND THE POWER STEERING ASSIST FAULT WILL NOT GO AWAY. I HAVE LOOKED UP RECALLS FOR MY VEHICLE AND RECALL 15S18 EXPLAINS MY EXACT ISSUE. HOWEVER THE CUT OFF DATE FOR VEHICLES FOR THIS RECALL IS 2/28/12 AND MY VEHICLE WAS MADE 3/12/12. LESS THAN 2 WEEKS BETWEEN THE INFECTED VS MY CAR. FORD SHOULD HAVE TO PAY FOR THIS AS I BELIEVE ITS TOO CLOSE OF A DATE TO REALLY KNOW IF MY CAR WAS MADE WITH THE SAME PARTS THAT WERE DEFECTIVE 10DAYS BEFORE MINE

08/24/2020
Components: STEERING
Incident Date: 08/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

VEHICLE IS SHOWING POWER STEERING ASSIST FAULT. THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST WEEK. THIS HAPPENS WHILE TURNING AND WHILE DRIVING UNDER NORMAL CIRCUMSTANCES. THIS APPEARS TO BE THE SAME RECALL ON OTHER 2012 FORD FUSION MODELS.

08/19/2020
Components: UNKNOWN OR OTHER
Incident Date: 11/14/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

THROTTLE BODY STAYS OPEND CAUSING WRENCH TO POP UP ON DASH AND CAR TO NO LONGER ACCELERATE WHILE IN TRAFFIC. THIS IS VERY DANGEROUS.. ALSO THE THROTTLE BODY ACTUATOR IS FAULTY. I'VE HAD MULTIPLE PEOPLE SAY THEY HAVE THIS EXACT ISSUE WITH THE FUSION .. NOT TO MENTION THE TENSION PULLEY MAKES THE CAR WHILE IN MANY FORD FUSION CARS...

08/19/2020
Components: STEERING
Incident Date: 08/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I LEFT WORK AND EVERYTHING WAS WORKING FINE, NO TROUBLE STEERING OR ANYTHING. I STOPPED TO GET GAS AND TURNED OFF THE CAR WHEN I WAS DONE AND STARTED THE CAR BACK UP LIGHTS TURNED ON THE DASH AND MY STEERING WHEEL WOULDN'T MOVE. IT WAS SAYING SERVICE ELECTRIC POWER STEERING NOW. I DIDN'T HAVE ANY PROBLEMS BEFORE AND NOW IT JUST QUIT WORKING OUT OF NOWHERE. SO I WAS PARKED WHEN IT QUIT WORKING.

08/16/2020
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 08/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG3CR******
Summary

MY VEHICLE HAS BEEN STALLING WHILE I AM EITHER DRIVING ON A HIGHWAY, TURNING OR STOPPED AT A LIGHT. THIS IS EXTREMELY DANGEROUS WHILE DRIVING ON THE HIGHWAYS IN NJ.

08/14/2020
Components: ELECTRICAL SYSTEM
Incident Date: 08/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

MY DRIVER'S SIDE ELECTRIC DOOR LOCK AND INSIDE HANDLE WILL NOT OPEN DOOR. MUST PUT WINDOW DOWN AND REACH OUT SIDE TO OPEN DOOR. VERY APPREHENSIVE BECAUSE SOMETIMES I HAVE TO REPEAT THE UNLOCKING PROCESS BEFORE I CAN LET MYSELF OUT OF THE CAR. AT THE TIME OF THE INCIDENT, I HAD BEEN DRIVING AND THEN PARKED AT A BUSINESS PLACE. WHEN I ATTEMPTED TO UNLOCK THE DOOR AND TO OUT, I HEARD A CLICK BUT THE HANDLE WOULD NOT RELEASE.

08/07/2020
Components: STEERING
Incident Date: 08/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THIS MAKE THE SECOND TIME HAVING THIS PROBLEM WITH THIS CAR. WE HAD MADE IT HOME AND THE TIRE HAD WENT FLAT. WE TOOK THE TIRE OFF GOT IT REPAIRED AND PUT THE TIRE BACK ON. ONCE WE GOT IT THE CAR TO DRIVE IT THE POWER STEERING WAS STIFF. SO CHECK UNDER THE HOOD , WE RESEARCH TO FIND OUT WHAT IS WRONG. WE CALLED FORD AND THEY TOLD US THAT IT WAS A RECALL ON IT, BUT WHEN WE GAVE THE VIN# IT WASN'T INCLUDED IN THE RECALL. WHY NOT IT WAS PRODUCED DOING THE TIMES, ITS A 2012 FORD FUSION. WE DONT HAVE THE MONEY TO GET THIS FIXED ESPECIALLY WITH THE PANDEMIC GOING ON. WE JUST RTYING TO KEEP OUR JOBS. THIS NEEDS TO BE FIXED.

08/05/2020
Components: AIR BAGS
Incident Date: 08/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

AIRBAG LIGHT CAME ON AFTER COMPLYING WITH THE FORD AIRBAG RECALL. TOOK TO THE DEALER AND WAS NOTIFIED THAT THE PASSENGER IN-SEAT AIRBAG SENSOR WAS INTERMITTENT AND WAS NOT INCLUDED IN RECALL. PRICE TO FIX IS $900.

08/04/2020
Components: STEERING
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CROWE FORD SALES CO LOCATED AT 1041 S STATE ST, GENESEO, IL 61254, WHERE IT WAS STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.

08/03/2020
Components: WHEELS
Incident Date: 08/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

THE LUG NUTS HAVE SWELLED WHERE THEY CANNOT BE REMOVED WITH A 19MM SOCKET (AS DESIGNED) NOR THE ACTUAL JACK WRENCH THAT CAME WITH THE VEHICLE. FROM WHAT I HAVE READ, THIS IS A CHRONIC PROBLEM.

07/30/2020
Components: STEERING
Incident Date: 07/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

MY POWER STEERING HAS GONE OUT AND UPON FURTHER INVESTIGATION ON THE INTERNET IT SEEMS THIS IS AN EXTREMELY POPULAR ISSUE. I JUST DON'T UNDERSTAND HOW MY VEHICLE ISN'T COVERED BY THE RECALL. I CANT SEEM TO FIND ANYTHING OTHER THAN RECALL NEWS AND ARTICLES ON MY SPECIFIC VEHICLE NOT EVEN ANY VIDEOS OR GUIDES ON HOW TO REPAIR AT HOME TO AVOID SPENDING A LUDACRIS AMOUNT OF MONEY ON REPAIRS.

07/30/2020
Components: STEERING
Incident Date: 07/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HER DESTINATION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS RESTARTED, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO ACTON FORD INC LOCATED AT 76 POWDER MILL RD, ACTON, MA 01720, (978) 897-7000, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

07/28/2020
Components: STEERING
Incident Date: 07/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

THE STEERING GEAR FAILED FOR THE SECOND TIME AT 113000 MILES. COST FOR REPLACEMENT AND FOUR BALL JOINTS WAS $2000.00. SOME BALL JOINTS REPLACED AT APPROX 70000 MILES AND STEERING GEAR REPLACED UNDER RECALL AT APPROX 93000 MILES. IT ONLY LASTED 20000 MILES. ONLINE IT LOOKS LIKE FORD HAS HAD THIS PROBLEM FOR A NUMBER OF YEARS. THE LAST TIME IIT FAILED IT WAS IN MOTION. WHEN IS THE NHTSA GOING TO FORCE THE REPAIR OF THIS ITEM?

07/27/2020
Components: STEERING
Incident Date: 07/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

STEERING GAVE OUT WHILE DRIVING. FOUND THAT THERE WAS A RECALL REPAIR IN 2015 WITH PREVIOUSOWNER.. IT WAS SUPPOSED TO BE CORRECTED AND NOW IT'S OUT AGAIN? FORD REFUSES TO ACKNOWLEDGE THIS ISSUE

07/26/2020
Components: STEERING
Incident Date: 07/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

POWER STEERING OUT WITH MESSAGE LIGHTS. HAVE SEEN PREVIOUS RECALLS FOR MY MAKE AND YEAR. WHY IS THERE NOT ONE LISTED

07/21/2020
Components: STEERING
Incident Date: 07/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE SHIFTING GEARS TO REVERSE AT 5 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING CEASED. THE VEHICLE WAS NOT DRIVABLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 96,000.

07/17/2020
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

IF MY CAR SITS AT IDLE FOR TOO LONG LIKE STUCK IN TRAFFIC OR WAITING AT A DRIVE THRU THE MAINTENANCE LIGHT COMES ON AND IT WILL NOT SHIFT. THE RPMS REV UP BUT IT ACTS LIKE IT IS STUCK . IT WON'T MOVE OVER A FEW MPH. THEN IF YOU SHIFT IT INTO NEUTRAL IT MAKES A LOUD NOISE AND THE WHOLE CAR JERKS LIKE THE TRANSMISSION IS ABOUT TO FALL OUT. I SHUT THE CAR OFF AND STARTED IT AGAIN AND IT WILL NOT SHIFT RIGHT. YOU CAN FLOOR THE GAS AND IT BARELY MOVES THEN IT WILL COME OUT OF IT AND DRIVE FINE UNTIL YOU HAVE TO SIT IDLE AGAIN. IT IS VERY DANGEROUS AND I HAVE TRIED EVERYTHING TO FIX IT AT MULTIPLE MECHANICS SHOPS AND NOTHING WORKS. HAVE CHANGED MULTIPLE SENSORS AND IT ALWAYS SEEMS TO HAPPEN AGAIN.07

07/13/2020
Components: STEERING
Incident Date: 07/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. HIS SON PULLED OVER AND CHECKED THE POWER STEERING FLUID LEVEL. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE PERSISTED. KOERNER FORD OF SYRACUSE (805 W GENESEE ST, SYRACUSE, NY 13204, (315)474-4275) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $2,000. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 92,000.

07/13/2020
Components: STEERING
Incident Date: 07/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

MY 2012 FORD FUSION'S POWER STEERING SYSTEM RECENTLY STOPPED WORKING WHILE DRIVING TO A FRIENDS HOUSE. FORTUNATELY, I WAS ABLE TO PARK THE CAR AND NO ONE WAS HURT. IN CHECKING FOR RECALLS, THERE ARE A NUMBER OF 2012'S WITH THIS RECALL BUT NOT MY VIN NUMBER. I AM REALLY SURPRISED AND VERY FRUSTRATED THAT MANY CARS ARE RECALLED, BUT NOT MINE. PLEASE ADVISE!!

07/12/2020
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 07/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

LOSE OF POWER STEERING AND MY DASHBOARD KEEPS FLASHING TO CHECK IT! MY DASHBOARD ALSO KEEPS SAYING THAT MY ADVANCE TRAC ISNT RIGHT OR UNSTABLE! PLUS MY AIR CONDITIONING UNIT BLOWS HOT AIR ON HOT DAYS! MY AIR BAG WAS SUPPOSED TO BEEN FIXED ON 02/11/2020 BY A FORD DEALERSHIP AND IT IS BACK TO IT'S OLD SELF

07/10/2020
Components: STEERING
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL DRIFTED INDEPENDENTLY TO THE RIGHT WITHOUT WARNING. THE CONTACT CALLED BLAISE ALEXANDER FORD INC (2265 OLD TURNPIKE RD, LEWISBURG, PA 17837, (570) 524-7267) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF FAILURE AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.

07/10/2020
Components: SEAT BELTS
Incident Date: 11/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

THE DRIVERS SIDE SEAT BELT ALL OF A SUDDEN STOP WORKING WHEN I GOT OUT OF THE CAR ONE DAY. WHEN I RETURNED TO THE CAR AFTER AN HOUR, THE BELT WOULDN'T LATCH. NOTHING WAS DROPPED IN THE LATCH, THE CAR WAS STATIONARY, NEVER BEEN IN AN ACCIDENT WITH A PERSON IN THE VEHICLE. ALL OTHER PARTS AND ALL OTHER SEAT BELTS WORK.

07/09/2020
Components: VISIBILITY,ELECTRONIC STABILITY CONTROL
Incident Date: 07/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

THE A/C AIR BLOWER SOMETIMES COME ON THEN OFF, IT ALWAYS COMES ON WHEN I HAVE THE FOG LIGHTS ON. I HEARD OTHERS WITH 2012 FORD FUSION HAVE THIS ISSUE AS WELL.

07/07/2020
Components: ELECTRICAL SYSTEM
Incident Date: 05/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TOWED TO FRANKLIN FORD (175 E CENTRAL ST, FRANKLIN, MA 02038 508-570-4022) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING UNDER THE DASHBOARD HAD A CORRODED SOLDER POINT. THE CONTACT STATED THAT THERE WAS A SHORT CIRCUIT IN THE WIRING HARNESS. THE CONTACT STATED THAT SEVERAL REPAIRS WERE PERFORMED AT A COST OF $3,000 HOWEVER, FAILED TO FIX THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.

07/06/2020
Components: STEERING
Incident Date: 06/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

ELECTRIC POWER ASSIST STEERING FAILED WHILE DRIVING DOWN STREET

06/30/2020
Components: SERVICE BRAKES
Incident Date: 06/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

BRAKE PEDAL DROPS ALMOST TO FLOOR AT TIMES GREATLY INCREASING STOPPING DISTANCE WHEN APPROACHING A STOP OR WHEN I SLOW DOWN. THIS NECESSITATES THE NEED TO PUMP THE BRAKE PEDAL AND IN EXTREME CIRCUMSTANCES NEEDING TO SWERVE TO AVOID A COLLISION . THIS PROBLEM OCCURS WITH NO WARNING AT ALL. THIS SEEMS TO BE A KNOWN ISSUE WITH THE FUSION.

06/26/2020
Components: SERVICE BRAKES
Incident Date: 06/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

CAR WAS IDLING IN LINE AT A DRIVE THRU FOR ABOUT 5 MINUTES. DRIVER RELEASED FLOOR BRAKE TO MOVE UP IN LINE. AFTER PULLING UP A FEW FEET, AND THEN TRYING TO SLOW THE CAR, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR AND BRAKING DISTANCE WAS EXTENDED. DRIVER WAS AFRAID THE CAR WOULDN'T STOP. CAR HAS A NEW ELECTRONIC THROTTLE BODY AND HYDRAULIC ABS PUMP, BUT PROBLEM PERSISTS. DRIVER IS CONSIDERING GETTING A NEW CAR. *TR

06/26/2020
Components: STEERING
Incident Date: 06/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 70 MPH, THE POWER STEERING CEASED WITHOUT WARNING. THE CONTACT'S DAUGHTER TOOK THE VEHICLE TO SAFFORD FORD LINCOLN OF SALISBURY (1902 N SALISBURY BLVD, SALISBURY, MD 21801) AND THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE FAILURE WAS LINKED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

06/25/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 06/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

WHILE IN MOTION THE ADVANCE TRAC SERVICE NEEDED APPEARED AND THEN THE POWER STEERING CAME UP AS I WAS BACKING OUT OF A PARKING LOT. CAR STEERING WHEEL WOULD NOT TURN AT ALL CAR IS NOW PARKED. *TR

06/25/2020
Components: STEERING
Incident Date: 06/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

THE POWER STEERING HAS GONE OUT. IT SAYS SERVICE ADVANCE TRAC SOON. I HAVE SEEN WHERE SEVERAL RECALLS HAVE BEEN DONE ON 2012 FORD FUSIONS. JUST WONDERING WHY ON CERTAIN VINS IF THIS IS A PROBLEM. I WAS STOPPED AT A LIGHT WHEN THE POWER STEERING WENT OUT. *TR

06/23/2020
Components: STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 06/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

THE STEERING WHEEL HAS LOCKED UP AND THE DASHBOARD IS READING SERVICE ADVANCETRAC SOON/POWER STEERING FAULT. UNABLE TO DRIVE VEHICLE. WARNING MESSAGE APPEARED WHILE CAR WAS IN MOTION ON A CITY STREET. CAR LOCKED UP AT A RED LIGHT. *TR

06/23/2020
Components: STRUCTURE
Incident Date: 07/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR FAILED TO OPEN FROM INSIDE OF THE VEHICLE. THE CONTACT CALLED MIKE BASS FORD INC (5050 DETROIT RD, SHEFFIELD, OH 44035, (440) 934-3673), AND THE DEALER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT STATED THAT THE FAILURE OCCURRED BEFORE AND WAS TAKEN TO THE SAME DEALER, WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

06/21/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

THROTTLE CONTROL/TRANSMISSION WRENCH SYMBOL LLUMINATES WHEN THE POWERTRAIN OR A AWD FAULT HAS BEEN DETECTED. IF THE INDICATOR STAYS ON OR CONTINUES TO COME ON, WHICH IT DOES. THEN CAR WILL CONTINUE TO RUN BUT JERKS AND LUNGES. PRESSING ON THE ACCELERATOR DOES ABSOLUTELY NO GOOD. I DO NOT FEEL SAFE DRIVING SAID CAR. THANK THE DEAR LORD I WAS NOT PULLING OUT ON U.S. 98 IN NAVARRE FL. I WAS STILL IN MY NEIGHBORHOOD AND WAS ABLE TO CHUG MY WAY BACK HOME. TOMORROW, 06/22/2020 WILL BE HAVING CAR TOWED TO A PROFESSIONAL AND LICENSED MECHANIC. VEHICLE HAS SUFFICIENT FUEL, THAT IS NOT THE PROBLEM. AFTER MECHANIC HAS EVALUATED SITUATION I WILL HAVE DOCUMENTATION TO SUBMIT.

06/19/2020
Components: STEERING
Incident Date: 05/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE ELECTRIC RACK AND PINION HAS FAILED FOR THE SECOND TIME I CONTACTED FORD THE 1ST OCCURRENCE.. WHILE DRIVING LUCKILY OTHER VEHICLES WAS NOT NEAR !!! OTHER 2012 MODELS HAVE HAD THE PROBLEM FIXED BY FORD BUT FOR SOME REASON THIS SPECIFIC VIN ISN'T COVERED THIS IS A VERY UNSAFE SITUATION BECAUSE AS I HAVE READ WITH THE OTHER FUSION THEY RECALLED SOME WHERE INVOLVED IN ACCIDENTS DUE TO LOSS OF ELECTRIC ASSIST STEERING. *TR

06/16/2020
Components: STEERING
Incident Date: 06/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

2012 FORD FUSION SEL ELECTRONIC POWER STEERING ASSIST LIGHT COMES ON , LOSS OF POWER STEERING, HAS HAPPENED SEVERAL TIMES IN RECENT WEEKS ,HAS ALMOST CAUSED ME TO HIT A PEDESTRIAN, I SEE THIS YEAR MAKE AND MODEL ARE AFFECTED AND ALSO FROM THE PLANT THE CAR WAS MANUFACTURED BY ON THE RECALL LIST BUT MY CAR AND DEALERSHIP SAYS IT'S NOT COVERED. *TR

06/15/2020
Components: STEERING
Incident Date: 06/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.

06/13/2020
Components: STRUCTURE
Incident Date: 04/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

MY PASSENGER FRONT SIDE DOOR LOCK WILL NOT (UNLOCK OR LOCK) WHILE THE CAR IS IN MOTION OR STATIONARY. IT IS STUCK IN THE LOCKED POSITION WHEN I USE MY KEY PAD AND TRYING TO USE THE UNLOCK BUTTON IN MY CAR. I'M ALSO HAVING DIFFICULTIES WITH THE MY DRIVER SIDE DOOR LATCH WHILE STATIONARY. WHEN I'M READY TO EXIT MY CAR AFTER DRIVING, I URN OFF MY IGNITION; OPEN MY DRIVER SIDE DOOR; AND SHUT THE DOOR BUT SOMETIMES THE DOOR LATCH GET JAMMED AND NOT WANT TO CLOSE (THE LATCH WOULD BE FACING DOWN). *TR

06/13/2020
Components: SERVICE BRAKES
Incident Date: 01/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

ON TWO OCCASIONS THE BRAKE SYSTEMS FAILED TO WORK. 1. DRIVING ON RT 4 (DOUBLE LANE STATE RD.) IN MAINE SPEED APPROX 60 MPH. THERE WAS 4 TO 5 CARS AHEAD OF ME. SUDDENLY, EVERYONE APPLIED THEIR BRAKES. THE FIRST CAR IN LINE DECIDED TO TAKE A LEFT HAND TURN. I APPLIED MY BRAKES-BRAKE PEDAL WENT TO THE FLOOR--NO ANTILOCK BRAKES. HAD TO SWERVE INTO ONCOMING LANE. FINALLY CAR STOPPED. A SECOND TIME IT HAPPENED WAS ON A HILL IN DOVER, NH. THERE IS A TRAFFIC LIGHT AT BOTTOM OF HILL. AS I STARTED DOWN THE HILL, I APPLIED THE BRAKES AGAIN NO BRAKES NO ANTILOCK BRAKES. LUCKILY WAS ABLE TO STOP BY TIME I REACHED THE LIGHT. I TOOK CAR TO A LOCAL GARAGE THEY TEST DROVE AND IT OPERATED FINE. THEY REMOVED WHEELS AND LOOKED AT ALL THE BRAKES. THE REAR BRAKES, CALIPERS, PADS ETC WERE REPLACED A YEAR AGO. THE FRONT BRAKES LOOKED BRAND NEW EVEN THOUGH THERE WAS ALMOST 52,000 MILES ON THEM.PADS AND ROTORS LOOKED LIKE NEW, SHINY, NO SCRATCHES. COULD NOT FIND THE PROBLEM. WE DECIDED TO REPLACED THE ROTORS AND PADS WITH A SOFTER VERSION. SEEMS TO BE WORKING??? *TR

06/11/2020
Components: POWER TRAIN
Incident Date: 06/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

CAR LEFT IN PARK IN A PARKING LOT. RETURNED TO FIND CAR HAD ROLLED ACROSS AISLE INTO ANOTHER SECTION OF THE PARKING LOT. CAR WAS FOUND TO BE IN PARK, ATTEMPTED TO JUMP, WOULD NOT START. TOW TRUCK DRIVER NOTED CAR WAS IN REVERSE WHEN HE ATTEMPTED TO JUMP THE CAR. CAR HAD TO BE TOWED TO LOCAL MECHANIC, HE STATED TRANSMISSION SHIFTER CABLE NEEDED TO BE REPLACED. CAR HAS LESS THAN 25,000 MILES ON IT. CAR CURRENTLY IN SHOP BEING REPAIRED. THIS DEFECT APPEARS TO BE THE SAME ONE THAT RESULTED IN RECALL #19S16 (EXPANSION OF 18V471). RECALL DID NOT INCLUDE 2012 MODELS (2013-2016 ONLY). *TR

06/08/2020
Components: STEERING
Incident Date: 06/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

POWER STEERING SYSTEM FAILED AS I WAS LEAVING THE PARKING LOT WITH NO PREVIOUS SIGNS/INDICATIONS OF SERVICE NEEDED. *TR

06/07/2020
Components: STEERING
Incident Date: 05/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

DRIVING DOWN THE ROAD AND THE STEERING GOT HARD TO IT TO A SHOP CALLED GOOD YEAR THEY REST THE CODE AND SAID IF IT COMES BACK ON THEN THEY WILL HAVE TO CHANGE THE SENSOR IN IT I GUESS. WELL 3 DAYS LATER IT WENT HARD AGAIN THE LIGHT SAYING IT WAS OFF TAKE TO SHOP AGING SO THE REPLACED THE RACK N PIONON AND WHAT EVER THEY HAD TO DO GREAT IT WAS A PRETTY PENNY TO HAVE IT REPAIRED OH YA THEY SAID NO RECALLS ON THIS VEHICLE THATS WHY I HAD TO PAY. WELL I HAD MY CAR BACK FOR NO MORE THEN 5 DAM DAYS GUESS WHAT ITS BACK ON AND NO STEERING SO WHY HAVEN'T THEY RECALLED THIS PART ESPECIALLY WHEN YOU BUY A NEW ONE AND IT DOSE THE SAME THING

05/29/2020
Components: STEERING
Incident Date: 05/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

MAY 29, 2020 WHEN I ATTEMPTED TO START MY FORD FUSION AFTER IT WAS PARKED A "LOSS OF STEERING ASSIST" MESSAGE APPEARED IN THE INSTRUMENT CLUSTER MESSAGE CENTER. I HAD THE CAR TAKEN TO THE DEALERSHIP. I WAS TOLD THE CAR NEEDED THE STEERING GEAR ASSEMBLY REPLACED AT A COST OF $1,600. WHILE THE CAR IS A 2012 MODEL, IT HAS ONLY 34,000 MILES ON IT. I WAS TOLD THE CAR WAS OUT OF WARRANTY. DOING SOME RESEARCH, I FOUND THAT THIS WAS A KNOWN PROBLEM AND THAT THERE WAS A NHSTA RECALL NHTSA CAMPAIGN NUMBER: 15V340000 ON THIS ISSUE AND THAT THERE WAS A FORD SAFETY RECALL 15S18 SUPPLEMENT#1 IN 2015 AND #2 AND #3 DATED 5/17/2019 DETAILING REPLACING THE STEERING ASSEMBLY AT NO CHARGE TO THE OWNER FOR THE MODEL YEAR 2011-12 BUILD DATES THROUGH FEBRUARY 28, 2012 WITH AN EXTENDED WARRANTY THROUGH 2022 OR 150,000 MILES . SINCE MY CAR WAS BUILT IN JUNE OF 2012, THE DEALER SAID IT WAS NOT WITHIN THE WARRANTY PERIOD AND I WOULD HAVE TO PAY FOR THE REPAIR. SUBSEQUENT ONLINE RESEARCH INDICATES THAT FORD'S CUTOFF DATE OF FEBRUARY 28, 2012 IS HIGHLY SUSPECT AND PROBABLY ARBITRARY BECAUSE THERE NUMEROUS, PERHAPS HUNDREDS, OF COMPLAINTS ON THIS POWER STEERING FAILURE ISSUE GOING INTO 2020 ON VEHICLES BUILT AFTER FEBRUARY 28, 2012. FORD OBVIOUSLY DID NOT RESOLVE THE MANUFACTURING ISSUE BY FEBRUARY 28, 2012 AS THEY WOULD LIKE YOU TO THINK THEY DID.*DT*JB

05/29/2020
Components: STEERING
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING CEASED WITH THE SERVICE STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RESET AN UNKNOWN FAULT CODE. THE CONTACT REFERENCED THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT*JB

05/28/2020
Components: STEERING
Incident Date: 04/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I GOT A POWER STEERING FAILED NOTICE AND I COULDN'T STEER MY CAR. I HAD TO PULL OVER AND TURN OFF THE CAR AND TURN IT BACK ON TO GET IT TO WORK. THIS HAS HAPPENED 2-3 TIMES IN THE PAST YEAR. *TR

05/28/2020
Components: WHEELS
Incident Date: 12/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN FOR SERVICE AT HOLMAN FORD TURNERSVILLE LOCATED AT 3641 RT 42 SOUTH TURNERSVILLE, NJ 08012, THE MECHANIC DISCOVERED THAT THE LUG NUTS ON ALL FOR WHEELS WERE DEFECTIVE. THE MECHANIC WAS UNABLE TO REMOVE THE WHEELS FROM THE VEHICLE. THE CONTACT STATED THAT THE LUG NUTS WERE PREVIOUSLY REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000.

05/28/2020
Components: STEERING
Incident Date: 05/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE PUTTING AIR IN THE TIRES, THE SERVICE POWER STEERING LIGHT ILLUMINATED. THE CONTACT CALLED BRANDON FORD LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673, AND WAS INFORMED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.

05/26/2020
Components: STEERING,EXTERIOR LIGHTING,SERVICE BRAKES
Incident Date: 05/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

AFTER GOING TO SEVERAL SERVICE PLACES WITH MY BRAKES THEY ARE YET GIVING ISSUES HAVING TO PUMP THEM TO STOP. POWER STEERING SYSTEM ASSIST SHUT DOWN WHILE DRIVING AND DOOR LATCHES WON'T OPEN FROM THE INSIDE. THE LOCAL FORD PLACE SAID I NEED TO CONTACT FORD MOTOR COMPANY BECAUSE THERE ARE RECALLS FOR MY ISSUES BUT NOT FOR MY VIN NUMBER AND I NEED TO GET THEM ADDED UNDER MY VIN SO THEY CAN FIX IT WITH NO CHARGE. *TR

05/18/2020
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 05/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

POR ESTE MEDIO QUIERO NOTIFICAR QUE UNOS MINUTOS DESPUES DE ENCENDER EL VEHICULO EL VOLANTE SE PUSO MUY FUERTE CASI AL PUNTO DE TENER UN ACCIDENTE. IMEDIATAMENTE QUE EL VOLANTE SE PUSO MUY PESADO EN EL PANEL SE ECTIVO UNA NOTIFICACION QUE DICE: SERVICE POWER STEERING NOW. INMEDIATAMENTE COMIENZO A BUSCAR INFORMACION HASTA QUE DOY CON EL NUMERO TELEFONICO DE LA FORD Y ELLOS MISMOS ME INDICARON QUE MI VEHICULO HABIA SIDO REPARADO POR ESE MISMO RECALL HACEN TRES AOS ATRAS Y QUE ACTUALMENTE MI AUTO TIENE UN RECALL POR BOLSAS DE AIRES. EN EL 2017 YO NO ERA PROPIETARIA DE ESA UNIDAD PERO SI REALMENTE EL AUTO HABIA SIDO REPARADO YA POR ESE MISMO RECALL ENTONCES NO COMPLETARON EL ARREGLO POR QUE DE SER ASI , EL AUTO NO ME DIERA PROBLEMA POR LO MISMO QUE SEGUN ELLOS FUE REPARADO EN EL 2017. ME ENCANTA EL FORD Y ESPERO QUE ME PUEDAN RESOLVER ESA SITUACION. ENTIENDO QUE SI ESE RECALL SE HUBIESE CORREJIDO TAL Y COMO SE SUPONIA NO TENIA POR QUE VOLVER A APARECER NUEVAMENTE Y PASAR LA MALA EXPERIENCIA DE CASI TENER UN ACCIDENTE. ESPERO QUE USTEDES ME PUEDAN AYUDAR. *TR

05/16/2020
Components: STEERING
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

MALFUNCTION WITH STEERING WHEN STARTING CAR STEERING WHEEL DOES NOT HAVE ANY STEERING ASSIST AFTER A FEW MOMENTS IN TRYING TO GET WHEEL TO TURN STEERING RETURNS TO NORMAL. *TR

05/08/2020
Components: STEERING
Incident Date: 04/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED POWER STEERING ASSIST FAILURE WHILE DRIVING AT 15 MPH. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THE POWER STEERING WAS REPLACED. APPROXIMATELY A YEAR LATER WHILE DRIVING AT 60 MPH, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

05/08/2020
Components: SERVICE BRAKES
Incident Date: 04/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

BRAKES FAILED STOPPING SUDDENLY AT 70 MPH NEARLY HITTING A ROW OF CARS AHEAD OF ME PEDAL WENT TO THE FLOOR INCREASING STOPPING DISTANCE PROBABLY 400 PERCENT WITH VERY WEAL BRAKES. BRAKE LIGHT AND ABS INOP LIGHT ILLUMINATED. WAS ABLE TO DRIVE CAR HOME SLOWLY USING HYBRID ELECTRIC MOTOR BRAKES. REPAIR SHOP SAID BRAKE CONTROL MODULE HAS FAILED THIS IS A LOW MILEAGE CAR UNACCEPTABLE COULD GET SOMEONE KILLED. *TR

05/07/2020
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR HANDLE FAILED TO UNLOCK THE VEHICLE FROM OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT OVER TIME, THE DRIVER'S SIDE AND PASSENGER'S SIDE REAR OUTER DOOR HANDLES ALSO EXPERIENCED SIMILAR FAILURES. THE VEHICLE WAS FIRST TAKEN TO CHINO HILLS FORD (4480 CHINO HILLS PKWY, CHINO, CA 91710) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE FAILURE WORSENED AND FORD OF UPLAND (555 W FOOTHILL BLVD, UPLAND, CA 91786) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND A COST WOULD BE ASSESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

05/06/2020
Components: STEERING
Incident Date: 05/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING WENT OUT WHILE STATIONARY IN A PARKING LOT. *TR

04/30/2020
Components: STEERING
Incident Date: 04/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

AFTER RETURNING FROM WORK AND TRYING TO RESTART CAR TO RUN ERRANDS STEERING FAULT IS DISPLAYED AND THERE IS NO POWER STEERING.

04/30/2020
Components: STEERING
Incident Date: 08/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO QUICK LANE AT PORCARO FORD (6001 WASHINGTON AVE #13, RACINE, WI 53406, (262)884-3030) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

04/01/2020
Components: STEERING
Incident Date: 02/01/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

I RECEIVED A NOTICE INFORMING ME OF A RECALL ON MY POWER STEERING SYSTEM VIA MAIL. I TOOK MY CAR TO FORD AND THEY CLAIMED TO "RESET" THE POWER STEERING SYSTEM. A YEAR LATER I WAS DRIVING HOME IN THE MIDDLE OF THE NIGHT WHEN I SMELLED SOMETHING SIMILAR TO "BURNING RUBBER" COMING THROUGH MY AIR VENTS. SMOKE THEN BEGAN TO COME FROM THE HOOD OF MY CAR AS IT SLOWED DOWN ON ITS OWN. I QUICKLY PULLED OVER INTO THE NEAREST PARKING LOT AND WALKED A SAFE DISTANCE AWAY AFTER SEEING A TROUBLING AMOUNT OF SMOKE COMING FROM THE HOOD. I TOOK MY CAR TO AN AUTO REPAIR SHOP TO FIND THAT THE POWER STEERING SYSTEM HAD SHUT DOWN AND CAUSED MY ALTERNATOR TO FAIL. I TOOK THE CAR BACK TO FORD. THEY TOLD ME THAT ALTHOUGH THERE WAS A RECALL ON MY CAR, FORD WAS REFUSING TO PAY FOR IT BECAUSE OF HOW OLD THE CAR WAS. MY CAR IS A 2012 FORD FUSION AND IT IS INCLUDED IN THE RANGE OF CARS ELIGIBLE FOR THE REPLACEMENT. THEY ALSO FAILED TO GIVE ME THIS INFORMATION THE YEAR BEFORE.

03/27/2020
Components: ELECTRICAL SYSTEM
Incident Date: 03/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

DRIVING LIKE NORMAL UNDER NORMAL CONDITIONS. THE RADIO SHUTS OFF, CHIMES DING LIKE IT DOES ON START UP, TURN SIGNALS DO NOT WORK, HORN DOES NOT WORK, AND CLIMATE CONTROLS DO NOT WORK. CAR IS STILL UNDER POWER, AND IT LASTS ANYWHERE FROM A FEW SECONDS TO ABOUT A MINUTE, THEN COMES BACK ON. IT DOES NOT MATTER IF I'M IN CITY TRAFFIC OR ON THE INTERSTATE, WET OR DRY, HOT OR COLD, OR SMOOTH OR BUMPY ROAD SURFACE.

03/25/2020
Components: STRUCTURE
Incident Date: 12/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG8CR******
Summary

DRIVER SIDE INSIDE DOOR OPENING HANDLE BROKE TWICE. I FIXED IT WITH A USED PART FROM THE EXACT SAME YEAR AND MODEL OF CAR WITH SIMILAR MILEAGE, BUT IT BROKE AGAIN IN 3 MONTHS TIME. IT'S NOT JUST A PAIN IN THE BUTT TO GET OUT, IT'S ALSO A SAFETY ISSUE. IF A PERSON WAS IN A WRECK AND CAN'T OPEN THE ELECTRIC WINDOW HOW WOULD I EXIT THE VEHICLE IN A HURRY? THIS HAPPENED AS I WAS ATTEMPTING TO EXIT THE CAR AFTER ARRIVING AT WORK. THERE IS A SMALL THIN PLASTIC PIECE THAT BREAKS OFF OF THE HANDLE YOU PULL TO OPEN THE DOOR, ONCE IT BEAKS THE ONLY WAY TO GET THE DOOR OPEN IS TO LOWER THE DRIVERS WINDOW, REACH OUTSIDE TO GET AHOLD OF THE OUTER DOOR HANDLE TO OPEN IT FROM THERE. IF YOU CAN'T DO THAT YOU MUST CRAWL OVER THE PASSENGER SEAT TO EXIT UNLESS SOMEONE CAN OPEN THE DOOR FOR YOU.

03/23/2020
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS DRIVING DOWN THE ROAD ABOUT 30 MPH WHEN I NOTICED THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC CAME ACROSS THE DASH. ONCE I PULLED OVER, SHUT THE VEHICLE OFF AND TURNED IT BACK ON, THERE WAS NO POWER STEERING.

03/23/2020
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 03/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

MY 2012 FORD FUSION IS REVVING HIGH AND SHIFTING WEIRD. NOT LIKE SLIPPING BUT IT'S REVVING A LOT IF HER THEN IT SHOULD BE. ALSO THE TACHOMETER SHUDDERS EVERY NOW AND THEN AT 1600 RPM. MY FATHER TOLD ME THERE'S A LOT OF PROBLEMS WITH THE FORD FUSIONS TRANSMISSIONS AND I DON'T FEEL SAFE WITH MY WIFE AND KIDS DRIVING IT.

03/22/2020
Components: POWER TRAIN
Incident Date: 03/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TRANSMISSION REVS HIGH BEFORE SHIFTING? IT ISN'T SLIPPING BUT IT ISN'T DRIVING HOW IT SHOULD BE.

03/18/2020
Components: SERVICE BRAKES
Incident Date: 03/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THE BRAKE PEDAL IS SOFT AND TRAVELS FURTHER THAN NORMAL. BRAKING DISTANCE IS SIGNIFICANTLY INCREASED. I BROUGHT THE CAR TO THE DEALERSHIP AND TURNED OUT THAT THE HYDRAULIC CONTROL AND THE ELECTRONIC CONTROL UNITS ARE BOTH FAULTY, BASED ON SOME RESEARCH IT APPEARS THIS IS A KNOWN ISSUE. IT HAS A NEW MASTER CYLINDER AND BRAKES HAVE BEEN BLED PROFESSIONALLY. THIS DID NOT CURE THE PROBLEM. IT IS UNSAFE. I WANT THE DEALER TO DO SOMETHING ABOUT THIS AT NO COST TO ME. THIS IS A RECALL ITEM FOR 2010 FUSION, BUT NOT 2012.WHY??? I'VE SEEN SEVERAL COMPLAINTS ABOUT THIS SAME ISSUE WHY HASN'T ANYTHING BEEN DONE,SAFETY SHOULD BE TOP PRIORITY.

03/18/2020
Components: ELECTRICAL SYSTEM,STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 08/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

ELECTRICAL POWER STEERING NOT WORKING (SEE RECEIPT BELOW) 8/11/2017: CASE # [XXX] FOR: $1784.00 MARCH 30 2012 -BUILD DATE FORD RECALL 15S18 ALTHOUGH MY CAR WAS EXCLUDED FROM THE RECALL 15S18, MY CAR DID SAME THING THAT RECALL STATED: THE STEERING WHEEL LOCKED UP WHILE DRIVING AT NIGHT ALONE IN HOUSTON AND WAS PUT IN EXTREME HARM BC IT STOPPED COMPLETELY ON HWY 1314 AND WOULD NOT MOVE. ALSO, MY CAR MEETS ALL THE REQUIREMENTS TO THE RECALL AND IS ONLY EXCLUDED BECAUSE IT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE RECALL TIME FRAME. BECAUSE I EXPERIENCED THE EXACT DESCRIPTION LISTED IN RECALL AND BECAUSE MY CAR MEETS ALL THE NECESSARY REQUIREMENTS OF VEHICLES INCLUDED THAT FORD RECALLED (EXCEPT THAT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE DATE), I REQUEST REMEDY OF REIMBURSEMENT FOR MY VEHICLE REPAIR AND DAMAGES. (I WAS WITHOUT CAR FOR 2 WEEKS AND UNABLE TO WORK AND I AM A SINGLE MOM IN SCHOOL WITH NO HELP FROM FORD). I HAD TO PUT THE COST ON MY CREDIT CARD AND UNABLE TO PAY, SO I NEED THE INTEREST COST OF CREDIT CARD AS WELL.). THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

03/16/2020
Components: STEERING,POWER TRAIN
Incident Date: 03/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

ON 3/14/2020, OUT OF NO WHERE THE SERVICE POWER STEERING NOW, AND THE ADVANCETRAC LIGHT CAME ON. I WAS DRIVING DOWN MY COUNTRY ROAD AND ONLY DOING ABOUT 35MPH BECAUSE I JUST CAME AROUND A CURVE AFTER MY DRIVEWAY. THE PROBLEM IS COMMON AND VERY UNSAFE FOR DRIVERS. NOT TO MENTION EXTREMELY EXPENSIVE TO FIX. WHY IS IT THAT ONLY SOME OF THE CARS ARE COVERED IN THE RECALL WHEN ALL FORDS WITH THE NEWLY DESIGNED ELECTRONIC STEERING ARE AFFECTED BY THE FAILURE OF THIS SYSTEM!

03/15/2020
Components: STEERING
Incident Date: 03/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

I LOST ALL POWER STEERING AROUND A TURN AND ALMOST WRECKED MY CAR!!!!!!! NOW I'M GETTING ABS LIGHTS AND SERVICE POWER STEERING, SERVICE ADVANCETRAC CODES WHICH WERE NOT ON PRIOR TO THE LOSS OF STEERING! I SEE RECALLS ON THIS ISSUE BUT MY VIN IS NOT IN THIS RECALL? HOW IS THAT EVEN POSSIBLE?

03/14/2020
Components: STEERING
Incident Date: 03/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I STOPPED AT TURNPIKE REST STOP. WHEN I STARTED THE CAR, A "SERVICE POWER STEERING NOW" LIGHT WAS ULLIMINATED (SEE ATTACHED IMAGE) AND THE STEERING WAS NOT WORKING PROPERLY. I WAS UNABLE TO BACK THE CAR OUT OF THE PARKING SPACE DUE TO THE NEED TO MAKE A HARD TURN TO THE LEFT OR RIGHT. THE CAR WAS TOWED TO A LOCAL FORD DEALERSHIP AND THE CAR WILL BE EVALUATED ON MONDAY. I CHECKED MY CAR'S VIN ONLINE AND NO RECALLS ARE SHOWN. HOWEVER, MY ONLINE RESEARCH REVEALS THAT IS A POWER STEERING RECALL (OR SIMILAR WARRANTY ITEM) ISSUED IN 2015 (#15V340000). I SEE MANY, MANY REPORTS OF THIS SAME STEERING FAILURE ON 2012 FORD FUSION MODELS WITH OWNERS REPORTING A FAILURE OF FORD TO COVER THE PROBLEM DESPITE THIS BEING A KNOWN (AND POTENTIALLY DANGEROUS) FAILURE SINCE AT LEAST 2015. WHAT STEPS ARE BEING TAKEN TO REQUIRE FORD TO REPAIR ALL AFFECTED VEHICLES? MANY COMPLAINTS POSTED ON THIS SITE ALLEGE THE MANUFACTURE REFUSED TO REPAIR THE CONSUMER'S 2012 FUSION, DESPITE THE OBVIOUS KNOWN AND WIDESPREAD DANGEROUS ISSUE.

03/11/2020
Components: STEERING,SERVICE BRAKES
Incident Date: 05/23/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR BEFORE SLOWING DOWN EVEN WHEN ACCELERATING AT SLOW SPEEDS. THEY'RE VERY SPONGES WHEN MAKING STOPS AND ALMOST NON EXISTENT AFTER HITTING A BUMP IN THE ROAD.

03/09/2020
Components: SERVICE BRAKES
Incident Date: 02/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

THE BRAKE PEDAL IS SOFT AND TRAVELS FURTHER THAN NORMAL. BRAKING DISTANCE IS SIGNIFICANTLY INCREASED. THIS BEGAN AFTER THE ABS SYSTEM ENGAGED SEVERAL WEEKS AGO AFTER NORMAL BRAKING OVER A ROUGH SECTION OF ROAD AND IT HAS NOT RETURNED TO NORMAL. ALL BRAKE PADS AND ROTORS WERE REPLACED AND THE SYSTEM WAS FLUSHED BUT THE PROBLEM REMAINS. BASED ON SOME RESEARCH IT APPEARS THIS IS A KNOWN ISSUE CAUSED BY A FAULTY ABS MODULE.

03/03/2020
Components: STEERING
Incident Date: 03/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND SERVICE ADVANCE TRAC MESSAGES WERE DISPLAYED ON THE INSTRUMENT PANEL AT STARTUP. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. TOWN AND COUNTRY FORD LOCATED AT (5041 FORD PKWY, BESSEMER AL.) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 164,217.

03/02/2020
Components: STEERING
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

AFTER DRIVING CAR THE PREVIOUS DAY WITH NO ISSUE THIS MORNING I RECEIVED A POWER STEERING ASSIST FAULT WARNING IN MY DRIVEWAY NOW MAKING CAR UNSAFE TO DRIVE. SAW THAT OTHER FUSIONS HAD A RECALL FOR THIS ISSUE BUT MINE DID NOT.

03/01/2020
Components: SERVICE BRAKES
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

ON OCCASION WHEN THE BRAKES ARE PRESSED IT SIMPLY FALLS TO THE FLOOR AND HAS TO BE IMMEDIATELY REPRESSED. IT HAS A NEW MASTER CYLINDER AND BRAKES HAVE BEEN BLED PROFESSIONALLY. THIS DID NOT CURE THE PROBLEM. IT IS UNSAFE. I WANT THE DEALER TO DO SOMETHING ABOUT THIS, NO COST TO ME. OCURES WHILE IN MOTION.

02/28/2020
Components: SERVICE BRAKES
Incident Date: 02/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

WHILE TRAVELING AT A SLOW RATE OF SPEED THE BRAKES ON MY 2012 FORD FUSION HYBRID FAILED TO ENGAGE, WITH THE PEDAL TRAVELING ALL THE WAY TO THE FLOOR. THE CAR WAS TUNED OFF AND RESTARTED AND THE BRAKES SEEMED TO WORK AGAIN. I HAD THE VEHICLE TOWED TOT HE DEALERSHIP AND TURNED OUT THE THE HYDRAULIC CONTROL AND THE ELECTRONIC CONTROL UNITS ARE BOTH FAULTY. THIS IS A RECALL ITEM FOR 2010 FUSION HYBRIDS, BUT NOT MY YEAR.

02/26/2020
Components: STRUCTURE
Incident Date: 02/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

DRIVER'S DOOR LATCH STOPPED WORKING. SUDDENLY COULD NOT OPEN THE DOOR TO EXIT VEHICLE AFTER PARKING IT. DOOR DOES OPEN FROM THE OUTSIDE BUT NOT FROM WITHIN.

02/22/2020
Components: STEERING
Incident Date: 02/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CE******
Summary

AS I WAS TURNING ON A HIGHWAY THE STEERING WHEEL LOCKED UP.. THEN A CODE CAME UP SAYING ADVANCE TRAC STEERING WHEEL POWER NEED SERVICE NOW.

02/22/2020
Components: STEERING
Incident Date: 02/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

EPAS SERVICE POWER STEERING NOW LIGHT CAME UP. STEERING IS VERY TIGHT AS IF NO POWER STEERING AT ALL ADVANTRAC LIGHT ALSO ON. FELT DIFFERENT LAST COUPLE DAYS.

02/18/2020
Components: STEERING
Incident Date: 02/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING CEASED WITHOUT WARNING. DUE TO THE STEERING LOSS, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) WITH THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.

02/16/2020
Components: STEERING,POWER TRAIN
Incident Date: 02/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG6CR******
Summary

YESTERDAY 2/15/2020 OUT OF NO WHERE THE (SERVICE POWER STEERING NOW, AND THE ADVANCE TRAC LIGHT CAME ON UNDER NORMAL DRIVING CONDITIONS DOING 55MPH ON A CURVY ROAD. THE PROBLEM IS COMMON AND VERY UNSAFE FOR DRIVERS. NOT TO MENTION EXTREMELY EXPENSIVE TO FIX. NOW WHY IS IT THAT ONLY SOME OF THE CARS ARE COVERED IN THE RECALL WHEN ALL FORDS WITH THE NEWLY DESIGNED ELECTRONIC STEERING ARE AFFECTED BY THE FAILURE OF THIS SYSTEM!

02/15/2020
Components: STEERING
Incident Date: 02/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING CAME ON. THIS HAPPENED 3 PREVIOUS TIMES AND THIS IS THE 4TH TIME. EVERY TIME I TOOK IT TO THE DEALER. EVERY TIME I PAID FOR SOMETHING BUT THEY NEVER TRULY FIXED THIS. THEY HAVE RESET THE ERROR TWICE AND MADE ME BUY NEW TIRES BEFORE RESETTING THE ERROR CLAIMING WORN TIRES WERE THE ROOT CAUSE. NOW HAPPENING AGAIN WITH NEW TIRES. THIS CREATES A DANGEROUS CIRCUMSTANCE WHEN POWER STEERING SUDDENLY GOES OUT.

02/12/2020
Components: SUSPENSION
Incident Date: 02/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

SIMILAR TO PREVIOUS COMPLAINTS, THE SPRING BROKE ON THE FRONT LEFT STRUT ASSEMBLY. IT DIDN'T BREAK IN JUST ONE PLACE, THE SPRING BROKE IN THREE PLACES. TWO PIECES OF THE SPRING FELL TO THE GARAGE FLOOR. I AM GLAD THAT IT HAPPENED IN THE GARAGE AND NOT ON THE ROAD. THE VEHICLE WAS STATIONARY AND I WAS NOT IN THE VEHICLE WHEN IT HAPPENED. I HAVE THE PIECES AND WILL INCLUDE THE PICTURE IN THIS REPORT. I HAVE TAKEN MY VEHICLE TO GET SERVICED AT A LOCAL DEALERSHIP. I AM HAVING THEM REPLACE BOTH STRUT ASSEMBLIES. I COMMUTE FOR WORK AND IF THIS HAD HAPPENED WHILE DRIVING I WORRY THAT THIS COULD HAVE CAUSED AN ACCIDENT. SINCE THIS HAS BEEN REPORTED MULTIPLE TIMES ACROSS THE INTERNET, I BELIEVE THAT THIS NEEDS TO BE REPORTED AGAIN TO THE NHTSA.

02/12/2020
Components: STEERING
Incident Date: 08/15/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE STOPPED AT AN INTERSECTION, MAKING A LEFT TURN THE STEERING POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WHICH CAUSED THE STEERING TO CEASE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE IN MANUAL STEERING MODE TO HIS FATHER'S RESIDENCE. BICKFORD FORD 3100 BICKFORD AVE, SNOHOMISH, WA 98290 (425)334-4045 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.

02/10/2020
Components: STEERING
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

WHILE DRIVING MY VEHICLE THE POWER ASSIST SYSTEM GAVE OUT MAKING IT HARD FOR ME TO TURN MY STEERING WHEEL A MESSAGE APPEARED POWER STEERING ASSIST FAULT I TOOK MY VEHICLE TO FORD DEALERSHIP ON FRIDAY FEBRUARY 07-2020 WAS TOLD FORD DENIED REQUEST BECAUSE IT WAS BEYOND TIME FOR A SUBSEQUENT FAILURE

02/09/2020
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

STEERING WHEEL IS HARD TO STEER AND A MESSAGE KEEPS COMING UP ON THE DASH SAYING 'SERVICE TRACK'

02/08/2020
Components: STEERING
Incident Date: 02/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

STARTED MY CAR AT WORK FRIDAY, FEB 7TH AND AFTER A FEW SECONDS OF SITTING THERE IN THE PARKING LOT, A MESSAGE POPPED UP ON MY DASH SAYING "POWER STEERING ASSIST FAULT". MY STEERING WHEEL WOULDN'T MOVE. SHUT MY CAR OFF. WAITED A MINUTE. STARTED IT BACK UP. WAITED ANOTHER MINUTE AND NO MESSAGE. HAVEN'T SEEN IT SINCE BUT ALSO KNOW THERE HAS BEEN RECALLS ON FUSIONS FOR THIS. UNSURE IF MINE FALLS INTO THIS RECALL. CALLED FORD DEALERSHIP HERE AND THEY COULDN'T TELL ME FOR SURE WHETHER THERE WAS A RECALL ON MY EXACT VEHICLE. TOLD ME TO WAIT IT OUT TO SEE IF MESSAGE COMES BACK AGAIN. TOLD ME TO BRING IT IN IF MESSAGE RETURNS OR STARTS HAVING PROBLEMS. WOULD REALLY LIKE TO KNOW IF MY VEHICLE FALLS UNDER THIS RECALL OR NOT AS I REALLY DO NOT WANT TO WAIT IT OUT AND FIND OUT THE HARD WAY.

02/06/2020
Components: STEERING
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

STEERING GEAR FAILURE CAUSED POWER STEERING TO FAIL, DIAGNOSTIC CODE P07AE-09. CODE ABOVE ASSOCIATED WITH RECALL - STEERING CONTROL MODULE, STEERING GEAR REPLACEMENT FOR CERTAIN 2011-2012 FUSION MODELS. THE ISSUE: MECHANICAL FAILURE ASSOCIATED WITH PARTS THEMSELVES, NOT WITH ASSEMBLY OF VEHICLE. MY VEHICLE'S STEERING GEAR IS COVERED UNDER A RECALL BUT BECAUSE MY VEHICLE WAS ASSEMBLED AT A DIFFERENT PLANT THAN OTHER COVERED VEHICLES OF THE SAME MODEL/YEAR, FORD WILL NOT COVER THE COST OF THE REPAIR. MY VEHICLE SHOULD BE INCLUDED IN THIS COVERAGE.

02/06/2020
Components: SERVICE BRAKES
Incident Date: 02/01/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

MY SON WAS DRIVING & PREPARING TO STOP AT A STOP SIGN. IT WAS A ROAD HE WAS VERY FAMILIAR WITH. THE BRAKE PEDAL WENT TO THE FLOOR. HE ATTEMPTED TO SLOW THE VEHICLE & TURN THE CORNER BY SWERVING UP AN EMBANKMENT SLIGHTLY. HE REALIZED IT WOULDN'T SLOW. HE PUMPED THE BRAKES SEVERAL TIMES WITH NO BRAKE RESPONSE. HE CHOSE BETWEEN A GARAGE & A TREE TO STOP THE VEHICLE. HE HEADED FOR THE TREE. IN INSURANCE INVESTIGATION, BRAKES FUNCTIONED NORMALLY. SEVERE UNDERCARRIAGE DAMAGE HAD BEEN REPAIRED LESS THAN 2 WEEKS PRIOR TO THE ACCIDENT. POLICE WERE CALLED TO ACCIDENT SCENE & FILED REPORT. THERE WERE NO SKID MARKS AT THE SCENE. THE SPEED WAS ESTIMATED AT 35-40 MPH - WITHIN/LOWER THAN SPEED LIMIT. *LN *DL CONSUMER STATES THAT THE VEHICLE WAS TOTALED IN THE ACCIDENT. INSURANCE COMPANY IS MOVING VEHICLE TO A SALVAGE POOL. THEY CONDUCTED AN INVESTIGATION AND LOOKED AT THE ABS/HCU AND DETERMINED THAT THE BRAKES DID NOT CAUSE FAILURE. *DL

01/31/2020
Components: STRUCTURE
Incident Date: 01/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

DOOR ON DRIVERS SIDE LOCK JAMS. DRIVER HAS TO OPEN DOOR FROM OUTSIDE. ARE THERE ANY RECALLS FOR THIS CAR DOOR LOCKS?

01/30/2020
Components: STEERING
Incident Date: 01/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

I HAD A FLAT TIRE AND TOOK MY CAR IN TO REPLACE MY 2 FRONT TIRES AND DROVE OFF AND IT AND I GOT A POWER STEERING FAILURE AND ADVANCETRAC FAILURE.

01/30/2020
Components: SERVICE BRAKES
Incident Date: 11/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

THIS REFERENCES TRACKING NO. 11246006. FOR THE SECOND TIME, NOV. 29, 2019, MY BRAKES FAILED. FORD FUSION 2012, 40,100 MILES. I WAS PARKED IN A GARAGE - STARTED CAR, PUT IN DRIVE AND ALL FAILURE LIGHTS CAME ON AND NO BRAKES WHEN I USED THE BRAKE PEDAL. MY INVOICE FOR $3,200 TO REPAIR STATED "INSPECTED AND FOUND THAT ECU AND HCU BOTH HAVE INTERNAL FAILURE NOT ALLOWING COMPUTERS TO CONTROL RESPECTIVE COMPONENTS. ... PER PIN POINT TEST." I BELIEVE THIS FAILURE IS A RESULT OF DEFECTIVE PARTS ON THE FORD VEHICLE. THIS CAR HAS ONLY 40,000 MILES -- IT SHOULD NOT HAVE A FAILURE OF THIS MAGNITUDE. I BELIEVE I SHOULD BE REFUNDED THE AMOUNT I HAD TO PAY FOR REPAIR. P.S. AFTER PAYING $3,200 FOR THE REPAIR, I WAS PRESENTED WITH A CAR THAT HAD SO MANY LEAVES ALL OVER THE CAR, I HAD TO USE MY SNOW REMOVAL WAND TO REMOVE THE LEAVES BEFORE I COULD SEE OUT THE WINDOWS -- THIS IS NOT ACCEPTABLE. THEY HAD MY CAR FOR 12 DAYS TO REPAIR??

01/29/2020
Components: STEERING
Incident Date: 01/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I WAS DRIVING HOME ON 01/28/2020 WHEN THE SERVICE POWER STEERING LIGHT CAME ON. I WAS DRIVING AT AROUND 35 MPH, AND DID RUN OVER SOME SAND THAT WAS ON THE ROAD THAT MADE THE CAR SLIP SOMEWHAT, BUT NOT MUCH. AND THE POWER STEERING WENT OUT. I WAS DRIVING AT THE TIME, BUT DID GET HOME SAFELY. THE SERVICE STATION I WENT TO THE NEXT MORNING TOLD ME THAT THERE WAS A RECALL OUT FOR THE POWER STEERING ISSUE, BUT IT SEEMS MY CAR IS NOT INCLUDED. WHY IS THAT IF THIS IS A KNOWN ISSUE WITH THE FORD FUSION? I HAVE NOT YET BEEN ABLE TO HAVE THIS REPAIRED AS I DO NOT HAVE 1800.00 TO 2000.00 TO SPEND ON THIS REPAIR AT THE MOMENT.

01/24/2020
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 01/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

I BROUGHT THIS UNIT AT AN AUCTION, BUT THE WHEEL CONTINUES TO LOOK ON ME.... NOW SEVERAL LIGHTS ARE ON INCLUDING CHECK ENGINE.

01/24/2020
Components: STEERING
Incident Date: 01/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PLACED UNDER RECALL NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO DEWEY FORD LOCATED AT 3055 SE DELAWARE AVE, ANKENY, IA 50021 WHERE HE HAD THE VEHICLE SERVICED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 35 MPH, THE POWER STEERING CEASED WITHOUT WARNING. THE PLEASE SERVICE POWER STEERING LIGHT HAD ILLUMINATED AFTER THE FAILURE OCCURRED; THE CONTACT'S WIFE WAS ABLE TO DRIVE THE VEHICLE HOME. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING RACK. THE MANUFACTURER HAD BEEN NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 132,000.

01/24/2020
Components: STEERING
Incident Date: 01/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

POWER STEERING WENT OUT. RECEIVED MESSAGES ON MY INSTRUMENT CLUSTER TELLING ME THAT MY POWER STEERING NEEDS TO BE SERVICED. I WAS DRIVING ABOUT 30-40 MPH. AFTER RESEARCHING THE ISSUE, IT APPEARS THERE WAS A RECALL ISSUED IN 2015, 15S18. HOWEVER MY CAR MISSED THE BUILD DATE BY 12 DAYS. I WAS TOLD MY FORD MY CAR WAS BUILT ON MARCH 12TH AND THE RECALL ONLY COVERED UP TO FEB 28TH. I'M HAVING THE EXACT SAME ISSUE THAT THE RECALL STATES HOWEVER MY CAR ISN'T COVER AS IT WAS BUILT 12 DAYS AFTER THE BUILD DATE. THIS RECALL NEEDS TO BE INVESTIGATED AND THE DATES EXTENDED AS I'M ALSO HAVING THIS ISSUE.

01/23/2020
Components: STEERING
Incident Date: 01/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PARKED HOWEVER, WHILE ATTEMPTING TO RESTART THE VEHICLE THE FOLLOWING DAY THE POWER STEERING FAILURE WAS EXPERIENCED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED HOWEVER, THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

01/21/2020
Components: STEERING
Incident Date: 01/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

POWER STEERING ASSIST FAULT

01/19/2020
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 01/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

MY POWERSTEERING AND ADVANTRAC BOTH ARE STILL ACTING CRAZY. I WAS TOLD THAT MY VIN WASN'T APART OF THE SAME RECALL THAT IS CURRENTLY ISSUED FOR MY 2012 FORD FUSION. AT RANDOM TIMES THE POWERSTEERING NOTFICATION AND ADVANCTRAC ALERT WITH COME AND MY STEERING WILL WITH COMPLETELY LOCK UP WITH VERY LITTLE TIME FROM THE ALERT. THIS HAS HAPPENED WITH BOTH INTOWN AND HIGHWAY DRIVING.

01/17/2020
Components: AIR BAGS
Incident Date: 01/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

THIS CAR WAS LEASED FROM FORD IN 2012. IT WAS RETURNED TO FORD IN 2015 WHEN ANOTHER VEHICLE WAS LEASED. FORD CONTINUES TO SEND US AIRBAG RECALL NOTICES ON A CAR WE LEASED AND RETURNED 4 OR 5 YEARS AGO. FORD HAS BEEN ADVISED THEY SHOULD HAVE THE RECORDS FOR THE CAR SINCE IT WAS RETURNED TO TOM HOLZER FORD AT THE END OF THE LEASE. AT THIS POINT THEY DECLINE TO MAKE ANY EFFORT TO LOCATE THE CAR AND CORRECT THIS FIASCO. SOMEONE MAY BE AT RISK BECAUSE OF THIS REFUSAL.

01/17/2020
Components: STEERING
Incident Date: 01/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG8CR******
Summary

I TURNED ON MY CAR AND GOT A POWER STEERING ASSIST FAULT. TURNING THE CAR OFF AND BACK ON DOESN'T NOT CLEAR THE FAULT. I HAVE NO POWER STEERING IN MY 2012 FORD FUSION.

01/16/2020
Components: STEERING
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE THE STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING CEASED. THE DEALER TRI STATE FORD (1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920 (330) 386-6120) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE CONTACT WAS INFORMED THAT THE VEHICLE SHOULD BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE CONTACT WAS INFORMED THAT THE REPAIR PART WAS A MANUFACTURER ONLY PART AND THAT THE COST FOR THE REPAIR WAS APPROXIMATELY $2,600. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 135,000.

01/15/2020
Components: AIR BAGS
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I TOOK MY VEHICLE TO THE DEALER TO GET THE AIR BAG RECALL COMPLETED. THE DEALER CALLED AND SAID THAT MY AIRBAG LIGHT IS ON AND WOULD NEED TO BE DIAGNOSED TO MAKE MY AIRBAGS WORK AND THAT I WOULD NEED TO PAY TO HAVE THE SYSTEM DIAGNOSED. I DECLINED BECAUSE MY CAR IS THERE FOR A RECALL. THE DEALER TOLD ME THAT IF THE LIGHT IS ON THE AIRBAGS WILL NOT WORK. IF TRUE WHY ARE THEY WASTING PEOPLES TIME WITH THIS RECALL? I THINK THIS A DEFINITE SAFETY ISSUE.

01/13/2020
Components: POWER TRAIN
Incident Date: 11/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

AFTER DRIVING A DISTANCE, I PUT THE CAR IN PARK AND THE CAR WENT INTO REVERSE, BUT WAS STILL SHOWING IN PARK. I HAD TO QUICKLY SLAM ON THE BREAKS AND SHUT THE CAR DOWN. HOWEVER, BECAUSE IT WAS ACTUALLY IN REVERSE , THE CAR WOULD NOT START AGAIN. IT HAD TO BE MANUALLY PUT IN DRIVE SO I COULD GET SOMEWHERE SAFE. VERY DANGEROUS.

01/10/2020
Components: SERVICE BRAKES
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

IF I HIT A LARGE BUMP OR GOING DOWN A ROUGH ROAD IF YOU GO TO HIT THE BRAKES IT'S LIKE THEY AREN'T THERE AND THE BRAKE PEDEL GOES ALL THE WAY TO THE FLOOR WITH A LITTLE BRAKE AT THE FLOOR , YOU HAVE TO STOP AND TURN THE CAR OFF AND PUMP THE BRAKES A FEW TIMES AND THEN THEY ARE OK , IT ALSO HAPPENS WHEN THE ABS WORKS , I THINK THE PROBLEM IS IN THE ABS VALVE ASSEMBLEY THEY RECALLED THE 2008 TO 2011'S FOR THIS PROBLEM BUT NOT THE 2012'S

01/09/2020
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE TRACTION CONTROL WARNING LIGHT AND ADVANCE TRACK MESSAGE DISPLAYED ON THE CENTER CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,300.

01/09/2020
Components: AIR BAGS
Incident Date: 12/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE HER DAUGHTER WAS PARKING THE VEHICLE, SHE NOTICED THE AIR BAG WARNING LIGHT WAS ILLUMINATED. SHEEHY FORD LINCOLN OF RICHMOND LOCATED AT 10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804)293-2212 WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE AIR BAG WAS SERVICED IN MARCH OF 2019. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE FAILURE MILEAGE WAS 26,000. *TR

01/09/2020
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 12/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SETH WADLEY FORD LOCATED AT 333 N BUTLER RD, PAULS VALLEY, OK 73075, (855)857-4746, TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

01/07/2020
Components: STRUCTURE
Incident Date: 11/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED AND WAS REPLACED TWICE PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SCHEDULED TO BE INSPECTED BY AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

01/04/2020
Components: STEERING
Incident Date: 12/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

VEHICLE LOSS POWER STEERING WHILE DRIVING. VEHICLE REVERT TO MANUAL STEERING MODE WHILE DRIVING. IT WAS SO DANGEROUS, NOT ABLE TO DRIVE SAFELY. DURING MY INVESTIGATION I FOUND THAT FORD ALREADY HAD RECALLED FOR SIMILAR FAULT FOR CERTAIN VINS RANGE BUT NOT FOR ALL VINS ( RECALL NOTICE : 15S18/NHTSA RECALL 15V-340). UNFORTUNATELY MY VIN IS INCLUDED IN THE RECALL VINS. THIS ALREADY HAPPENED THREE TIME IN MY CAR, I TOOK MY CAR TO MECHANIC THEY FOUND FOLLOWING TWO ERROR CODE C1277 (POWER STEERING ANGLE SENSOR) C1963 (STABILITY CALIBRATION - 1&2 CIRCUIT FAILURE) I AM ATTACHING ALL THREE INVOICES FROM ALL MECHANIC GARAGES WHERE YOU CAN FIND THEIR FINDINGS.

01/04/2020
Components: UNKNOWN OR OTHER
Incident Date: 01/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39CR******
Summary

THE INSIDE DRIVERS DOOR HANDLE BREAKS AND MAKES IT IMPOSSIBLE TO EXIT THE CAR WITHOUT ROLLING DOWN THE WINDOW AND USING THE OUTSIDE DOOR HANDLE. THIS IS VERY DANGEROUS AND MAKES EXITING THE CAR IN AN EMERGENCY DIFFICULT AND COULD LEAD TO INJURY. THIS APPEARS TO BE FAIRLY COMMON WITH THE FORD FUSION.

01/02/2020
Components: STEERING
Incident Date: 12/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

MY STEERING WHEEL KEEPS LOCKING UP. NOT ABLE TO TURN OR DRIVE CAR SAFELY. STEERING HAS BEEN REPAIRED ONCE FROM RECALL BUT STILL QUITS WORKING. NOT SAFE TO DRIVE.

12/30/2019
Components: AIR BAGS,SEAT BELTS,SERVICE BRAKES
Incident Date: 12/01/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

ON SEPTEMBER 26, 2014, I WAS INVOLVED IN AN ACCIDENT AS WE WERE DRIVING ON A CITY STREET TO WHERE MY PASSENGER SEAT BELT DID NOT WORK UPON FRONTAL HEAD ON IMPACT OR MY AIRBAGS DIDNT GO OFF CAUSING ME TO COLLIDE INTO THE DASH BOARD. THIS CAUSED LIGAMENT TEARING IN MY RIGHT HAND/SHOULDER AS THAT WAS THE INITIAL IMPACT. NOW I HAVE TO CONTINUE TO SUFFER FROM LIMITATIONS ON THE USE OF MY RIGHT HAND/SHOULDER COMPLICATIONS. FOR THE BRAKE ISSUE BEGINNING DECEMBER 1, 2019. IT HAS COME UP THAT THE EMERGENCY BRAKE IS STICKING AND TEARING THROUGH MY BRAKES AS I AM DRIVING ON THE STREET OR EVEN HIGHWAY CAUSING IT TO SMOKE AROUND MY BACK TIRES. I NEARLY LOST MY LIFE ONCE, AND DO NOT WANT IT TO HAPPEN AGAIN, BUT WHEN CHECKING BRAKE RECALLS IT'S ONLY UP TO A 2010 MODEL AND I HAVE A 2012 MODEL. THIS ISSUE HAS CAUSED THE PADDING ON MY BREAKS TO COMPLETELY DISAPPEAR LEAVING ME UNABLE TO COME TO A STOP.

12/26/2019
Components: STEERING
Incident Date: 06/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

AT SLOW RATES OF SPEED THE STEERING BECOMES VERY DIFFICULT TO CONTROL IF I WAS TO RUN OVER A LITTLE POT HOLE IN THE STREET MY CAR WOULD JERK VIOLENTLY TO THE LEFT OR RIGHT

12/23/2019
Components: STEERING
Incident Date: 12/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME FIRM WITHOUT WARNING, WHICH MADE IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,400.

12/18/2019
Components: STEERING
Incident Date: 12/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE DRIVING. ALSO, THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED AND "SEE DEALER IMMEDIATELY" WAS DISPLAYED. THE CONTACT CALLED AN UNKNOWN DEALER TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) EVEN THOUGH THE FAILURE WAS IDENTICAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.

12/18/2019
Components: ELECTRICAL SYSTEM
Incident Date: 12/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE GEAR SHIFT LIGHT ON THE DASH BOARD STAYS ON AND IT'S MAKING MY CAR GO DEAD. I HAVE TO KEEP GETTING A JUMP EVERYDAY. IT IN PARK NO KEY IN THE IGNITION AND DOORS LOCKED.ITS MAKING A LOUD NOISE

12/16/2019
Components: STEERING
Incident Date: 11/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WITHOUT WARNING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE OVER A CURB TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED CASE NUMBER: 25174216. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

12/15/2019
Components: STEERING
Incident Date: 12/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

STARTED VEHICLE AND WENT TO PULL AWAY FROM CURB AND THERE WAS NO POWER STEERING AND THEN NOTICED STEERING LIGHT WAS ON IN THE DASH LIGHTS. VEHICLE WAS SHUT OFF UNTIL THE NEXT DAY, WENT TO ASSESS PROBLEM AND WHEN VEHICLE WAS STARTED THE LIGHT WAS OFF AND POWER STEERING WAS BACK WORKING PROPERLY.

12/10/2019
Components: PARKING BRAKE,POWER TRAIN,SERVICE BRAKES
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS TAKEN TO HAVE THE OIL CHANGED, THE MECHANIC HEARD A WINDING SOUND COMING FROM THE TRANSMISSION. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND EXHIBITED A JERKING SENSATION BEFORE ACCELERATING. WESTFIELD FORD (LOCATED AT 6200 S LA GRANGE RD, COUNTRYSIDE, IL 60525, 708-354-8600) HEARD THE WINDING NOISE UNDER THE HOOD AND DIAGNOSED THAT THERE WAS A DEFAULT WITH THE PARKING BRAKE AND ROTORS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE IT WAS EXPIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS25108633. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

12/10/2019
Components: STEERING
Incident Date: 12/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXTR******
Summary

FORD ISSUED RECALL 15S18 FOR THE POWER STEERING ASSIST SYSTEMS THAT SHUT DOWN. IN NOVEMBER I TOOK MY CAR INTO THE LOCAL FORD DEALERSHIP FOR A DIFFERENT RECALL ON AN AIRBAG. I WAS INFORMED OF THE ABOVE RECALL AND STATED AT THE TIME I DIDN'T FIND IT NECESSARY, MY CAR HAD HIGH MILEAGE AND HAD NEVER HAD ANY ISSUES. I WAS INFORMED THAT THEY HAD TO PERFORM THE RECALL DUE TO SAFETY CONCERNS. TWO DAYS LATER I TOOK THE CAR ON A TRIP, AT THAT TIME THE POWER STEERING ASSIST FAILED ON THE INTERSTATE. I LEFT THE CAR AT MY MOTHERS HOUSE AND CAME BACK WITH MY TRUCK AND TRAILER AND TOWED IT THE 900 MILES HOME. I CONTACTED FORD AND WAS TOLD OF AN EXTENSION TO THE RECALL THAT WAS ISSUED BY FORD WHEN THE COMPUTE UPDATE CAUSES ISSUES OR FAILS. I HAD MY VEHICLE TAKEN TO THE DEALERSHIP THAT PERFORMED THE POWER STEERING ASSIST RECALL TO START WITH AND WAS INFORMED THAT DUE TO MY MILEAGE MY CAR WASN'T COVERED UNDER THE RECALL OR EXTENSION, EVEN THOUGH I DIDN'T HAVE ANY ISSUES BEFORE THEY PERFORMED THE RECALL. THE CAR IS CURRENTLY AT MIKE RAISOR FORD IN LAFAYETTE INDIANA AND THE DEALERSHIP NOT FORD WILL COVER THE REPAIRS UNDER THE RECALL OR EXTENSION. APPARENTLY THE DANGEROUS RECALL IS ONLY DANGEROUS UNDER 150,000 MILES. AFTER MUCH REASEAECH I HAVE FOUND THE EXTENSION TO THIS RECALL WAS ISSUED BECAUSE ON HALF THE VEHICLES THE UPDATE WAS PERFORMED ON THE POWER STEERING ASSIST FAILED AFTER IT WAS DONE. FORD WITHER NEEDS TO PUT AN UNLIMITED MILEAGE/LIMITATION ON THE EXTENSION TO THE RECALL OR CAP THE RECALL AT THE SAME MILEAGE AS THE EXTENSION. BY SETTING TWO DIFFERENT STANDARDS THEY ARE PUTTING THEIR CUSTOMERS AT EXTENDED RISK FOR DANGEROUS DRIVING OR EXTREMELY COSTLY REPAIRS DUE TO THE ISSUE WITH THE REPAIR WORK DONE UNDER RECALL 15S18. THE ATTACHED DOCUMENT SHOWS THE ORIGINAL RECALL ALONG WITH SUPPLEMENT 15N01

12/04/2019
Components: POWER TRAIN,VISIBILITY/WIPER
Incident Date: 09/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

WHEN TURNING ON THE WINDSHIELD WIPERS TO LOW SETTING, THEY INITIATE AT FULL SPEED WITH SMALL BREAKS IN BETWEEN GOING TO THE CORRECT SET WIPER SPEED. HAVE TO TURN OFF COMPLETELY SEVERAL TIMES IN ORDER FOR THE CORRECT SETTING TO REGISTER FINALLY. AUTOMATIC TRANSMISSION HAS HARD SLIPPING SHIFTING GOING FROM 1ST TO 2ND GEAR WHEN ACCELERATING FROM A STOPPED POSITION, VERY SIMILAR TO THE FORD FOCUS POWERSHIFT TRANSMISSION RECALL

12/03/2019
Components: STEERING
Incident Date: 10/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

WHILE DRIVING DOWN THE HIGHWAY SUDDENLY THE VEHICLE LOST ALL POWER STEERING RESULTING IN ME TO PULL OVER.

12/03/2019
Components: STEERING
Incident Date: 11/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED FOR APPROXIMATELY TWO MINUTES AND THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, SUITE A, IRVINE, CA 92618, (949) 472-5200) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 74,400.

12/02/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 11/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

MY CARS POWER STEERING HAS COMPLETELY CEASED UP. I BOUGHT IT USED JUST OVER A YEAR AGO IN JULY 2018. THE LIGHT HAS COME ON FOR SERVICE ALONG WITH THE TRACTION CONTROL LIGHT. MY CAR HAS ROUGHLY 170,000 MILES, MAYBE A LITTLE LESS. IN LOOKING UP THIS ISSUE, THERE IS A DISTURBING AMT OF PEOPLE WITH THE EXACT ISSUE WHO HAVE ACTUALLY HAD ACCIDENTS BECAUSE OF THIS. LUCKILY I HAVE NOT BUT MY CAR IS NOW WORTHLESS AS THERE IS NO WAY I'LL BE ABLE TO AFFORD THE REPAIRS YET I STILL HAVE TO PAY FOR THE LOAN. MY CAR WAS IN MOTION WHEN THIS HAPPENED HOWEVER MY BOYFRIEND WAS DRIVING ON THE HIGHWAY, ROUGHLY AT 70MPH, AND WAS ABLE TO CONTINUE DRIVING. I DONT HAVE THE MUSCLE TO DO THIS, NOR AM I TAKING THE RISK. I ALSO KNOW MY VIN IS NOT COVERED UNDER THE RECALL BUT FORD SHOULD KNOW BY NOW THAT THERE IS OBVIOUSLY SOMETHING GOING ON WITH OTHER CARS NOT COVERED BY THE RECALL. THIS PROBLEM NEEDS TO BE RESOLVED! SOMEONE IS GOING TO GET KILLED IF THEY HAVENT ALREADY. IT'S NOT RIGHT TO JUST IGNORE THIS ISSUE. SOMETHING NEEDS TO BE DONE.

11/29/2019
Components: STEERING
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE ELECTRIC STEERING FAILED AS DESCRIBED IN A RECALL FOR OTHER 2012 FORD FUSIONS, BUT NOT MY OWN.

11/26/2019
Components: STEERING
Incident Date: 11/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY, THE POWER STEERING SUDDENLY FAILED. THE CONTACT EXITED THE HIGHWAY AND PARKED AT A NEARBY FUEL STATION. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING CONTINUED TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS THE SAME AS THE ONE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

11/25/2019
Components: STEERING
Incident Date: 11/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT A MODERATE RATE OF SPEED, THE POWER STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.

11/22/2019
Components: STEERING
Incident Date: 11/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

NOVEMBER 18, 2019 APPROXIMATELY 6:30 P.M. CENTRAL TIME I WAS DRIVING MY 2012 FORD FUSION WHICH I HAVE OWNED LESS THAN A MONTH, ON A DARK, CITY STREET AT APPROXIMATELY 20 MILES AN HOUR WHILE LOOKING FOR A BUSINESS. SUDDENLY, THE ELECTRIC ASSIST STEERING WENT OUT AND THE CAR BECAME DIFFICULT TO STEER. A WARNING LIGHT WAS LILLUMINATED ON THE DASHBOARD ADVISING OF ELECTRIC POWER STEERING FAULT. AS I WAS SHUTTLING CHILDREN FROM AN AFTER SCHOOL EVENT HOME, I DID NOT HAVE TIME TO STOP THE CAR AND READ THE OWNER'S MANUAL FOR THE FAULT LIGHT. I PROCEEDED HOME USING MANUAL STEERING. ONCE AT HOME, I READ THE OWNER'S MANUAL AND SHUT DOWN THE CAR AND RESTARTED AND THE FAULT CLEARED. RESEARCH SHOWED THAT THERE WERE SAFETY RECALLS ISSUED FOR THE STEERING 15 S18 AND 15 N01. I TOOK THE VEHICLE INTO BOB ALLEN FORD DEALERSHIP IN OVERLAND PARK, KANSAS WHERE THEY DIAGNOSED POWER STEERING RACK FAILURE. THEY ADVISED APPROXIMATELY $1,500 CHARGE TO SERVICE. I INQUIRED REGARDING THE SAFETY AND CUSTOMER SERVICE RECALLS AND WAS TOLD THE VEHICLE WAS NOT COVERED DUE TO MILEAGE. I CONTACTED FORD CUSTOMER SERVICE AND WAS ALSO REJECTED FOR ANY ASSISTANCE. I ASKED THE SERVICE MANAGER AT BOB ALLEN FORD IF HE WOULD SPLIT THE COST WITH ME, WHICH HE REFUSED. IT WOULD APPEAR TO ME THAT IF THIS IS A KNOWN DEFECTIVE PART/SAFETY ISSUE, IT SHOULD BE COVERED REGARDLESS OF MILEAGE OF THE FORD CAR.

11/21/2019
Components: STEERING
Incident Date: 06/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE BACKING OUT OF THE PARKING LOT, THE STEERING LOST POWER AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CLASSIC FORD SALES (919-934-6500, LOCATED AT 1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE CODE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

11/20/2019
Components: STEERING
Incident Date: 08/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED BEGAN TO DECREASE AND THE POWER STEERING SUDDENLY SEIZED. IN ADDITION, THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING SYSTEM'S ELECTRICAL DEFAULT AND POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

11/18/2019
Components: SERVICE BRAKES
Incident Date: 11/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

ABS WARNING LIGHT AND LOW BRAKE FLUID LIGHT ON. THE LINES AND MASTER CYLINDER WERE REPLACED AND THE BRAKES ARE IN WORSE CONDITION. LOOSE AND POOR RESPONSE WHEN MOVING AND NEEDING TO STOP.

11/18/2019
Components: STEERING
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

POWER STEERING FAILED. VEHICLE DISPLAY SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRACK. MANUAL STEERING EFFORT REQUIRED IS EXTRODINARY VEHICLE WAS PREVIOUSLY REPAIRED IN 2018 AS PART OF RECALL 15V340000 VEHICLE IS CURRENTLY AT FORD DEALERSHIP FOR DIAGNOSIS AND HOPEFULLY REPLACEMENT OF THE SAME PARTS THAT WERE PREVIOUSLY RECALLED. I'M ALERTING NHTSA SO THAT YOU ARE AWARE A PREVIOUSLY REPAIRED VEHICLE UNDER THE RECALL CAMPAIGN HAS EXPERIENCED THE SAME ISSUE WITHIN ONE YEAR OF REPAIR.

11/15/2019
Components: STEERING
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

DRIVING 60MPH ON THE FREEWAY AND INFORMATION CENTER MESSAGED POPPED UP SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING". STEERING BECAME VERY TIGHT AND WHEN TRYING TO ADJUST IN THE LANE, THE CAR WOULD REACT ERRATICALLY AND AGGRESSIVELY, MAKING IT EXTREMELY HARD TO MAINTAIN THE LANE. CAR WOULD "JUMP" OVER ABOUT A FOOT WHEN TRYING TO CORRECT THE STEERING WHEEL TO MAINTAIN THE LANE. SLOWED DOWN AND GOT OFF THE FREEWAY TO WHICH ANOTHER MESSAGE POPPED UP SAYING "SERVICE POWER STEERING NOW". NO POWER STEERING AT ALL, ALMOST IMPOSSIBLE TO DRIVE OVER 25 MPH WITHOUT RISK OR CRASHING DUE TO STEERING BEING EXTREMELY TIGHT AND RESISTIVE TO MAINTAINING THE LANE. LIMPED THE CAR HOME ABOUT 5 MILES, AND SCHEDULED AN APPOINTMENT AT A LOCAL FORD DEALERSHIP. TALKED TO AN OLDER GENTLEMEN OVER THE PHONE AND SAID THAT THIS HAPPENS ALL THE TIME AND THAT A COMPUTER REFRESH/UPDATE IS ALL THAT IS NEEDED. SCHEDULED APPOINTMENT AS SUCH. CAR WAS SERVICED AND POWER STEERING WAS WORKING JUST FINE FOR A 5 DAYS BEFORE THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC" LIGHT CAME ON, AND THE "SERVICE POWER STEERING NOW" CODE FOLLOWED WITHIN 5 MINUTES OF FIRST CODE. I UNDERSTAND THAT THERE WAS A PREVIOUS RECALL FOR THIS EXACT SAME ISSUE ON THE 2010-2012 FORD FUSIONS, BUT THIS FUSION WAS MANUFACTURED JUST OUTSIDE THE WINDOW IN MAY OF 2012. I BELIEVE THAT THIS ISSUE NEEDS TO BE COVERED UNDER THAT RECALL BECAUSE ITS THE SAME REOCCURRING ISSUES ON THIS YEAR OF FUSIONS.

11/14/2019
Components: POWER TRAIN
Incident Date: 11/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

A SHIFTER CABLE THAT DETACHES FROM THE TRANSMISSION IS NOT ALLOWING THE GEAR STATE TO GO INTO PARK. HOWEVER THE GEARSHIFT POSITION SHOWS IT IN PARK.

11/11/2019
Components: STEERING
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

I WAS DRIVING ON A STREET LEAVING A RESTAURANT AND WENT ARE A RIGHT TURN AND A DISPLAY MESSAGE POP UP POWER STEERING ASSIST DEFAULT. AND MY STEERING WHEEL LOCKED ON ME

11/09/2019
Components: STEERING
Incident Date: 10/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

WHILE IN MOTION LESS THAN 40 MPH, THE VEHICLE LOST POWER STEERING AND BECAME STIFF AND VERY HARD TO TURN THE STEERING WHEEL IN EITHER DIRECTION. DECIDED TO PARK THE VEHICLE IN A PARKING LOT AND HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THIS HAS BEEN RECALLED PREVIOUSLY IN WHICH THE DEALERSHIP REPLACED THE PART WITH A REMANUFACTURED PART. HOWEVER, IN THE FIRST RECALL/REPAIR THE VEHICLE DID NOT HAVE ANY CAUSE OF CONCERN OTHER THAN TO ADDRESS THE NATIONAL RECALL. NOW, THE VEHICLE IS NOT DRIVABLE AND THE DEALERSHIP DOES NOT WANT TO REPLACE THE DEFECTED PART. INSTEAD THEY WANT TO CHARGE $1,915 FOR A FAULTY REMANUFACTURED PART THAT HAS GONE OUT AND COULD HAVE CAUSED SEVERE HARM AND DAMAGE TO PERSONS IN AND AROUND THE VEHICLE. HTTPS://WWW.NHTSA.GOV/VEHICLE/2012/FORD/FUSION/4%252520DR/FWD#RECALLS REVIEWING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THERE ARE OVER 10+ COMPLAINTS FILED WITHIN THE PAST 3 WEEKS FOR FAULTY STEERING. THIS IS AN OBVIOUS GRAVE CONCERN AS THERE IS SEVERE RISK IN LOSING CONTROL OF THE VEHICLE DUE TO POORLY DESIGNED STEERING.

11/08/2019
Components: STEERING
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO TURN THE STEERING WHEEL LEFT OR RIGHT AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD & LINCOLN OF SMITHTOWN (440 EAST JERICHO TURNPIKE, ST JAMES, NY 11780, (631) 265-2340) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 100,000.

11/06/2019
Components: STEERING
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

DROVE THAT MORNING TO WORK WHEN I CRANKED BACK UP TO LEAVE POWER STEERING ASSIST FAULT SHOWED UP AND NO POWER STEERING

11/06/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 11/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

WHILE DRIVING TO WORK 11/4/19 I GOT A MESSAGE ON THE DASH SAYING POWER STEERING NOW AND ADVANCETRAC WHEN IT CAME TIME TO MAKE A TURN AT A LIGHT AFTER EXITING THE HWY I HAD TO STRUGGLE AND PULL ... I COULDN'T BELIEVE MY CAR LOST POWER JUST LIKE THAT. 71K MILES NO WARNING BEFORE THAT DAY OF STEERING PROBLEMS.

11/05/2019
Components: STEERING
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO PAT MILLIKAN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

11/01/2019
Components: STEERING
Incident Date: 10/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE ADVANCE AUTO TRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, WHILE MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO STEER THE WHEEL, BUT IT FAILED TO STEER PROPERLY. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, PLACED THE VEHICLE IN REVERSE, AND THEN DRIVE; HOWEVER, THE STEERING WHEEL FAILED. AAA WAS CONTACTED AND TOWED THE VEHICLE TO HERITAGE FORD (2075 EDSEL LN NW, CORYDON, IN 47112, (812) 738-3284) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.

10/31/2019
Components: STEERING
Incident Date: 10/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

ON OR ABOUT 28 OCTOBER, WOKE TO TO DRIVE TO WORK AND NOTICED UPON STARTING THE VEHICLE THAT THE "POWER STEERING ASSIST FAULT" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING BECAME VERY STIFF. AFTER ATTEMPTING TO DRIVE THE VEHICLE FOR A VERY SHORT DISTANCE, AN ADDITIONAL MESSAGE OF "SERVICE ADVANCETRAC" DISPLAYED AND THERE WAS A SMELL OF BURNT ELECTRONICS. THIS ISSUE APPEARED WITHOUT ANY WARNING.

10/29/2019
Components: STEERING,SERVICE BRAKES
Incident Date: 12/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, EXTRA DISTANCE WAS NEEDED WHEN BRINGING THE VEHICLE TO A COMPLETE STOP. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL SEIZED PRIOR TO THE BRAKE FAILURE. THE VEHICLE WAS TAKEN TO BARBEE'S FREEWAY FORD (4471 E EVANS AVE, DENVER, CO 80222, (303) 584-6600) TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BIG MIKE NAUGHTON FORD (150 S HAVANA ST, AURORA, CO 80012, (303) 343-1900) FOR THE BRAKING FAILURE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO LEWIS FORD LINCOLN OF HAYS (4450 VINE ST, HAYS, KS 67601, (785) 625-3441) WHERE THE STEERING MODULE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,419.

10/25/2019
Components: WHEELS
Incident Date: 09/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

SWOLLEN LUG NUTS AS PER APPLE FORD OF RED LION. I HAD MY CAR IN FOR OIL CHANGE AND ROTATE THE TIRES. THEY WILL NOT ROTATE FOR FEAR OF BREAKING LUG NUTS. THEY WILL SELL ME NEW LUG NUTS AND NOT CHARGE ME TO PUT THEM ON. IS THIS DEFECT CURRENTLY BEING LOOKED AT? A SEARCH ONLINE SAYS ITS A COMMON PROBLEM.

10/23/2019
Components: AIR BAGS
Incident Date: 04/15/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THIS VEHICLE WAS TOTALED IN APRIL 2015 IN VIRGINIA AND IS NO LONGER IN MINE. I HAVE REACHED OUT TO FORD MOTORS WITH THIS INFORMATION AND THEY SAY I'M THE REGISTERED OWNER. THERE IS NOTHING THEY CAN DO. NOW THE FLORIDA HIGHWAY SAFETY & MOTOR VEHICLES IS CONTACTING ME ABOUT NOT COMPLETING THE RECALL. THERE IS NO WAY THAT CAN BE DONE FOR A VEHICLE THAT DOESN'T EXIST.

10/22/2019
Components: STEERING
Incident Date: 10/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I HAVE LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING AND SYSTEM DEFAULTS TO MANUAL STEERING MODE. ERROR CODE C1277 IS THE ERROR CODE. THE VEHICLE WAS IN MOTION WHEN THE POWER STEERING WENT OUT. NOW EVERY TIME WE DRIVE OUR CAR WE HAVE TO DO MANUAL STEERING. FORD IS REFUSING TO FIX MY VEHICLE SINCE IT IS NOT ON THE RECALL LIST. I AM REQUESTING THAT MY VEHICLE BE PUT ON THE RECALL LIST AS I AM HAVING THE EXACT ISSUES OTHERS HAS COMPLAINED ABOUT FOR POWER STEERING ELECTRICAL ISSUES.

10/22/2019
Components: STEERING
Incident Date: 10/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL PULLED TO THE RIGHT BEFORE "POWER NEEDS CHECKING' APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER ASSIST WAS FAULTY AND NEEDED TO BE REPAIRED. SKYLINE FORD (2510 COMMERCIAL ST SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

10/21/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

LAST WEEK I RECEIVED A RECALL FOR THE AIRBAGS ON MY VEHICLE. BEFORE I CALLED FOR AN APPOINTMENT, I CHECKED THE RECALL ON LINE AND NOTICED THE STEERING IS ALSO BEING RECALLED. TWO DAYS LATER WHILE DRIVING, LIGHTS STARTED GOING OFF ON MY DASHBOARD. THE STEERING AND TSC LIGHTS WERE BLINKING AND RINGING. I HAD NO IDEA WHAT TO DO! I READ THE DASHBOARD WHICH SAID CHECK MY POWER STEERING FLUID, THER IS NO FLUID WELL??? I CALLED MY FORD DEALER AND WAS TOLD ' WE WILL FIX THE AIRBAG, BUT HAVE NO IDEA ABOUT THE STEERING ISSUES, MY CAR HAS NO RECALL FOR THAT' I TOLD THEM I WAS LOOKING RIGHT AT THE RECALL NOTICE, AND SINCE I WASN'T NOTIFIED, THEY CAN'T FIX IT. I TOLD HER I CANNOT DRIVE THE VEHICLE THAT THE CAR WON'T STEER, SHE TOLD ME TO HAVE IT TOWED IN. I HAVE PURCHASED A 1990 BRONCO I, A 1999 FORD RANGER AND A 2007 ESCAPE FROM THIS SAME DEALER. THESE VEHICLES HAVE AS FOLLOWS: 660K,588K AND 290K MILES ON THEM. MY RANGER STILL HAS THE ORIGINAL MUFFLER. IS THIS THE WAY I SHOULD BE TREATED. IF THE CAR HAS BEEN RECALLED FOR STEERING, WHICH YOU CAN EASILY SEE FROM THE TIRE WEAR, THAN WHY DOESN'T FORD STAND UP AND REPAIR IT, SINCE THERE IS A RECALL. I COULD FIX IT MYSELF, BUT FORD HAS BLOCKED THE COMPUTER USAGE, DO I NEED TO BYPASS THAT ALSO. I'M A SIMPLE MAN WHO LOVES HIS FORDS. I BRAG CONSTANTLY ABOUT MY VEHICLES. I BRAG CONSTANTLY ABOUT MY DEALER. I FEEL BETRAYED!!!

10/20/2019
Components: POWER TRAIN
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG0CR******
Summary

TRANSMISSION HAS DELAYED GEAR SHIFTING, GEAR SLIPPING AND THE ENGINE REVS WITHOUT THE CAR ACCELERATING. TO PUT IT SIMPLY THE TRANSMISSION HAS FAILED. TWICE!

10/18/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

CAR SUDDENLY LOSES ENGINE POWER (HAS HAPPENED 5 TIMES SINCE APRIL 2019) AND ON THE HIGHWAY JUST STARTS COASTING RAPIDLY SLOWING DOWN (LIKE IT IS ONLY USING BATTERY POWER). A WARNING LIGHT ALSO COME ON (A RED TRIANGLE WITH AN EXCLAMATION MARK IN THE MIDDLE) WITH THE WORDS "STOP SAFELY NOW" (SEE IMAGE). IN THE 5 TIMES IT HAS HAPPENED, THE FIRST TIME WAS AT APPROXIMATELY 30 MPH IN THE CITY, THE REMAINING TIMES WERE ALL AT 50-65 MPH ON THE HIGHWAY. EACH TIME, THERE WAS NO TURNING, BREAKING OR ACTIVATING ANY OTHER SYSTEM IN THE CAR (RADIO, CRUISE CONTROL ETC). IN EACH CASE, WE PULLED OVER AND TURNED OFF THE CAR. AFTER A FEW MINUTES, THE CAR WAS RESTARTED WITHOUT ISSUE UNTIL THE NEXT TIME IT HAPPENED (TYPICALLY EVERY 1-2 MONTHS EXCEPT THIS MONTH WHERE IT HAPPENED TWO DAYS IN A ROW).WHILE I DO NOT KNOW WHAT THE CAUSE OF THIS PROBLEM IS, THERE ARE DOZENS OF REPORTS FROM OTHERS REPORTING A SIMILAR PROBLEM, SOME OF WHICH THEY THOUGHT WAS RELATED TO A PROBLEM WITH THE DIFFERENTIAL PRESSURE FEEDBACK SENSOR (DPFE) AT FAULT SOME OF TIME, AND INCORRECTLY MEASURING EXHAUST GAS RE-CIRCULATION (EGR) PRESSURE (REPAIR PAL WEBSIE FOR EXAMPLE). THE WEB IS FULL OF THESE COMPLAINTS BUT WHEN WE TOOK THE CAR TO FORD, THEY CLAIM THAT THIS HAS NEVER BEEN REPORTED BEFORE. THEY TOOK THE CAR AND DROVE IT FOR A FEW MILES, DIDN'T HAVE THE PROBLEM AND SO SAID THERE WERE NO PROBLEMS. I DON'T WANT TO LET MY DAUGHTER DRIVE THE CARE ANYMORE BECAUSE I AM WORRIED OF HER HAVING AN ACCIDENT IF SHE IS DRIVING ON THE HIGHWAY AND SUDDENLY THE CAR STOPS. INTERESTINGLY, THIS PROBLEM SEEMS TO BE OCCURRING IN FORD FUSIONS OF MULTIPLE MODEL YEARS SUGGESTING THAT THERE IS A DEFECT IN DESIGN, PARTICULARLY SINCE SOME OF THE OCCURRENCES ARE BEING REPORTED IN NEWER MODEL YEARS.

10/16/2019
Components: EXTERIOR LIGHTING
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

A WEEK AGO I SMELLED SOMETHING BURNING WHILE I WAS DRIVING. I HAD JUST HAD A BELT REPLACED AND THOUGHT FLUID LEAKED AND WAS BURNING OFF, CHECKED UNDER MY HOOD AND COULDN'T SMELL ANYTHING. A FEW DAYS LATER MY BOSS TOLD ME MY TAIL LIGHT WAS OUT. I HAD JUST CHANGED IT A MONTH OR SO AGO, BUT WHEN I LOOKED AT MY LIGHT, THE BULB WAS BLACK, THE BASE YOU PLUG IT INTO IS BURNT AND THE PLASTIC ON THE ASSEMBLY IS MELTING. WHY IS THIS NOT A RECALL YET? I SEE PLENTY OF PEOPLE ON HERE WITH THE SAME ISSUE.

10/14/2019
Components: STEERING
Incident Date: 10/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

MY POWER STEERING ALL OF A SUDDEN STOPPED WORKING. PARKED IT FOR THE DAY AND WHEN I LATER RETURNED TO MY CAR, THE WHEEL WAS VERY HARD TO TURN. THE COST OF REPAIR IS TOO EXPENSIVE. NOT HAPPY ABOUT THIS AT ALL. I SEE THERE WAS A RECALL PREVIOUSLY FOR THIS PROBLEM WITH ONLY A CERTAIN MODEL OF THE FUSION AND MANY DIFFERENT MODES OF FUSIONS HAVE BEEN AFFECTED BY THIS PROBLEM. A RECALL NEEDS TO BE TAKEN INTO AFFECT FOR THIS PROBLEM! YOU HAVE MANY UNHAPPY CUSTOMERS!!

10/14/2019
Components: STEERING
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING STOPPED WORKING. WARNING APPEARED ON DASH STATING: "SERVICE POWER STEERING PUMP NOW."

10/10/2019
Components: STEERING
Incident Date: 10/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC CONFIRMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. COGSWELL MOTORS (1900 E MAIN ST, RUSSELLVILLE, AR 72801, (479) 968-2665) WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER WHO THEN REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 104,000.

10/06/2019
Components: STEERING
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

STEERING WHEEL PLAY AND METAL NOCKING STATIONARY

10/03/2019
Components: SERVICE BRAKES
Incident Date: 09/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, A GRINDING NOISE EMERGED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE ABS, TRACTION CONTROL, SERVICE ADVANCETRAC, AND TIRE PRESSURE SENSOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CALIPERS AND BRAKE PADS WERE REPLACED BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

10/02/2019
Components: STEERING
Incident Date: 09/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HER RESIDENCE. AFTER TURNING OFF THE IGNITION, THE STEERING WHEEL BECAME STILL AND WAS UNABLE TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TOWED TO CHENOWETH FORD INC (LOCATED AT 1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 79,000.

09/25/2019
Components: AIR BAGS
Incident Date: 06/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0DC2CR******
Summary

2012 FORD FUSION VIN [XXX] (THE VEHICLE VIN SECTION OF THIS COMPLAINT WOULD NOT ALLOW ANY ENTRY SO I HAVE ENTERED IT HERE). THIS VEHICLE'S VIN IS ON NHTSA AND FORD RECALL LISTS FOR DEFECTIVE PASSENGER FRONTAL AIRBAG: FORD RECALL NUMBER 9S01, NHTSA RECALL NUMBER 19V001. I HAVE ASKED MY FORD DEALER TO REPLACE THIS DEFECTIVE AIRBAG SEVERAL TIMES BUT THEY KEEP TELLING ME THEY DO NOT FIND IT ON THEIR RECALL LIST. I AM WORRIED ABUT MY SAFETY AND THE SAFETY OF MY PASSENGERS IF THIS DEFECTIVE AIRBAG IS NOT REPLACED. MY FORD DEALER IS NOT HELPING. WHAT CAN I DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/24/2019
Components: STEERING
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S MOTHER-IN-LAW WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CHECK POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DOENGES FORD (1901 SE WASHINGTON BLVD, BARTLESVILLE, OK 74006, (918) 333-0900), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE RECALL. THE FAILURE MILEAGE WAS 86,000.

09/24/2019
Components: STEERING
Incident Date: 09/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

POWER STEERING ASSIST FAULT CAME ON ,STEERING BECAME VERY DIFFICULT WHILE BACKING

09/20/2019
Components: STEERING
Incident Date: 09/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO TITUS-WILL FORD (3606 S SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD COST $1,500. THE DEALER STATED THAT THE REPAIRS WERE DIFFERENT THAN WHAT WAS LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/18/2019
Components: POWER TRAIN
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ENGAGED IN PARK, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE EMERGENCY BRAKE HAD TO BE APPLIED TO STOP THE VEHICLE. WHEN ATTEMPTING TO RESTART THE VEHICLE, THE GEAR BECAME STUCK AND WOULD NOT MOVE. RUSSELL BARNETT FORD (4055 TULLAHOMA HWY, WINCHESTER, TN 37398, (931) 967-2277) WAS CONTACTED AND STATED THAT THE GEAR SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

09/16/2019
Components: STEERING
Incident Date: 08/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I WAS DRIVING AT HIGHWAY SPEEDS AND THE SERVICE ADVANCETRAC MESSAGE APPEARED AND THE TRACTION CONTROL LIGHT CAME ON. I QUICKLY NOTICED I HAD NO POWER STEERING. I PULLED OVER AND DID SOME QUICK RESEARCH AND COME TO FIND OUT THAT THERE HAD BEEN OTHER RECALLS FOR THIS PROBLEM WITH OTHER VEHICLES BUT MINE WAS NOT INCLUDED IN THIS RECALL BUT IT WAS FOR THE SAME PROBLEM AND THE SAME PARTS (RACK AND PINION).

09/13/2019
Components: STEERING
Incident Date: 07/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING SUDDENLY FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THEY WERE ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED ROBBIE ROBERSON FORD (LOCATED AT 2825 MEMORIAL DR, WAYCROSS, GA 31503, 912-283-3131) AND WAS INFORMED THAT THE WARNING INDICATOR MEANT THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

09/13/2019
Components: STEERING,AIR BAGS
Incident Date: 10/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TAKATA INFLATORS HAVE 2012 FORD FUISN BOT AT HANSEL FORD SANTAROSA CA. POWER STEARING WENT OUT AND THEY CHARGED ME 800 DOLLARS TO FIX .THEN FOUND OUT IT WAS A RECALL IS THAT LEGAL ? NOW WE HAVE THE AIR BAG RECALL THEY KEEP BEATING AROUND THE BUSH SAYING DON'T HAVE PART TO FIX .DO I HAVE TO PAY FOR THIS RECALL TO HAVE OWNED FIVE FORD'S IN THE PAST WAS A GOOD CUSTOMER REALLY FEEL SCREWED BY FORD ALWAYS OWNED DOMESTIC CARS THINK I'LL GO TOYOTA NOT A HAPPY CUSTOMER.

09/12/2019
Components: WHEELS
Incident Date: 03/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I HAD TO PURCHASE NEW TIRES WHEN MY TIRES WAS ONLY A COUPLE YEARS OLD AND I ONLY DRIVE TO WORK AND THE USUAL RUNNING AROUND (GROCERY SHOPPING, DR VISITS,ETC.). THEN I GOT A FLAT IN ONE OF THOSE AND HAD TO BUY A NEW TIRE. THIS HAVE BEEN VERY COSTLY TO ME.

09/12/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL (408-782-8201, LOCATED AT 17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE THE LATCHES AND THE WIRING WERE REPLACED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO RECOMMENDED A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

09/12/2019
Components: STEERING
Incident Date: 09/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER ASSIST FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS RELATED TO A RECALL. THE VEHICLE WAS THEN TOWED TO LEN STOLER FORD (11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 410-356-7000) WHERE IT WAS DISCOVERED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

09/11/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING FAILURE /SERVICE ADVANCETRACE

09/10/2019
Components: STEERING
Incident Date: 09/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

MY CAR WAS GETTING HARDER AND HARDER TO TURN .NOW THE POWER STEERING HAS WENT OUT AND ITS ALMOST IMPOSSIBLE TO TURN.

09/09/2019
Components: STEERING
Incident Date: 09/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

POWER STEERING FAILURE. POWER STEERING GOES OUT WHILE DRIVING. SHUTTING OFF THE CAR AND RESTARTING IT SEEMS TO FIX IT. IT'S HAPPENED AT LEAST 10 TIMES TO MY VEHICLE IN THE PAST 3 MONTHS. A RECALL WAS ISSUED FOR MY YEAR/MODEL FOR THIS ISSUE BUT FORD SAYS MY CAR ISNT COVERED BECAUSE IT WAS MADE 1 MONTH AFTER AFFECTED VEHICLES.

09/08/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I STOPPED TO GET GAS, PUT MY CAR IN PARK, AND SHUT THE CAR OFF. IT STARTED ROLLING FORWARD AS I WAS TRYING TO GET OUT. I LEAPED BACK IN AND HIT THE BRAKE AND PUT THE EMERGENCY BRAKE ON. AFTER THAT, THE CAR WOULDN'T START BECAUSE IT WAS REGISTERING THAT THE CAR WAS IN REVERSE EVEN THOUGH THE GEAR SHIFT WAS IN PARK. I WENT INTO THE GEAR SHIFT AREA BY PULLING OFF THE CENTER CONSOLE AND MANUALLY PUT IT IN NEUTRAL SO I COULD START THE CAR AND DROVE IT TO THE FORD DEALERSHIP FOR THEM TO LOOK AT IT. I DID SOME RESEARCH AND SAW THAT SIMILAR ISSUES WERE FOUND IN 2013 AND NEWER FORD FUSIONS AND THEY WERE RECALLED. I'M THINKING THE 2012 YEAR FORD FUSION SHOULD BE INCLUDED IN THIS RECALL.

09/05/2019
Components: STEERING
Incident Date: 09/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE'S POWER ASSIST FAILED TO OPERATE AS NEEDED WHILE MAKING A TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AS THE FAILURE PERSISTED. THE CONTACT CALLED RON ALPEN FORD (1207 N COLUMBUS ST, WEST LIBERTY, IA 52776, 319-627-2958) AND WAS INFORMED THAT THE POWER STEERING SHOULD RETURN TO NORMAL WHEN THE VEHICLE WAS RESTARTED. THE DEALER INFORMED THE CONTACT TO BRING THEM THE VEHICLE. WHILE DRIVING TO THE DEALER, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO ARRIVE AT THE DEALER WHERE THEY CONFIRMED THE POWER ASSIST FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED BY THE MANUFACTURER TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,400.

09/04/2019
Components: STEERING
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING LOST POWER AND "SERVICE POWER STEERING NOW" AND THE ADVANCETRAC INDICATORS ILLUMINATED. THE CONTACT CALLED THREE DIFFERENT DEALERS, INCLUDING BILL CURRIE FORD AT 813-872-5555 (LOCATED AT 5815 N DALE MABRY HWY, TAMPA, FL 33614) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR FAILED AND NEEDED TO BE REPLACED (CODE P07AE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

09/03/2019
Components: SERVICE BRAKES
Incident Date: 08/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

BRAKES ON 2012 FORD FUSION HYBRID COMPLETELY FAILED WHILE DRIVING ON 8/30/19. MY SON WAS DRIVING AND WAS GOING 30 MPH. HE USED THE PARKING BRAKE TO STOP THE CAR. I HAD THE CAR TOWED TO THE FORD DEALER SERVICE DEPARTMENT 9/3/19. I AM TOLD THE 'ABS MODULE' FAILED. COST FOR PART IS $700. TOTAL REPAIR COST $1400.

08/30/2019
Components: STEERING
Incident Date: 08/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

STEERING ASSIST ERROR AND ADVANCETRAC ERROR; STEERING FAILED UPON STARTING THE CAR AND UNABLE TO SAFELY DRIVE.

08/30/2019
Components: STEERING
Incident Date: 08/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN, THE POWER STEERING FAULT MESSAGE WAS DISPLAYED, AND THERE WAS AN ABNORMAL CHIMING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SECTOR WAS INOPERABLE. THE VEHICLE WAS TOWED TO TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405, (205) 304-0719) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 260,000.

08/28/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

UNABLE TO OPEN DRIVERS SIDE DOOR FROM INSIDE - DRIVERS SIDE ELECTRIC DOOR LOCKS AND INSIDE HANDLE WILL NOT OPEN DOOR. MUST PUT WINDOW DOWN AND REACH OUT SIDE TO OPEN DOOR

08/27/2019
Components: STEERING
Incident Date: 11/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING HAS FAILED 3 TIMES ON THIS CAR...WILL BE FINE THEN POWER STEERING ASSIST IS LOST AND HAVE HAD TO REPLACE THE ENTIRE STEERING RACK 3 TIMES. LIGHT COMES ON WHILE DRIVING THEN AFTER TURNING VEHICLE BACK ON WILL NOT MOVE HAS TO BE TOWED.

08/27/2019
Components: STEERING
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

THE STEERING WHEEL "SLIPS" WHEN TURNING AT SPEEDS BELOW ~25MPH AND WHILE PARKED.A BANG TYPE NOISE IS HEARD EACH TIME THIS HAPPENS. IT HAPPENS WHEN CHANGING THE ROTATION OF THE STEERING WHEEL.

08/26/2019
Components: STEERING
Incident Date: 03/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO HER RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED PAT & DAN'S DELBALSO FORD (LOCATED AT 249 MARKET ST, KINGSTON, PA 18704, (570) 288-4501) WHERE IT WAS DIAGNOSED THAT THE STEERING RATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 153,000.

08/25/2019
Components: STEERING
Incident Date: 08/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

POWER STEERING IS NOT WORKING

08/23/2019
Components: SERVICE BRAKES
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

WHILE EXITING FROM MY CONDO PARKING GARAGE, WHEN APPLYING THE BRAKE, BRAKE LIGHTS CAME ON AND THERE WAS BRAKE FAILURE.

08/21/2019
Components: STEERING
Incident Date: 07/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

DRIVING DOWN THE ROAD AT 20 TO 30 MPH ADVANCETRAC LIGHT ON THE DASH AND I LOST POWER STEERING.

08/19/2019
Components: STEERING
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

POWER STEERING ASSIST FAULT. SEE A RECALL FROM 2015 ON 400K+ CARS BUT MINE WASNT ONE OF THEM. IM ALSO HAVING THIS PROBLEM. TRIGGERS WHEN TURNING CAR ON. RESETS WHEN TURNING CAR OFF AND ON AGAIN.

08/19/2019
Components: AIR BAGS
Incident Date: 08/11/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 30 MPH AND THE CONTACT WAS ABOUT TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT KNOW IF THE THE OTHER TWO OCCUPANTS OF THE OTHER VEHICLES WERE INJURED. THE CONTACT MENTIONED BEING SLIGHTLY BLACKED OUT AFTER THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT'S SON IN LAW DROVE THE VEHICLE BACK TO THE CONTACT'S RESIDENCE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,061.

08/18/2019
Components: AIR BAGS
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TAKATA RECALL: JUST PURCHASED 2 MONTHS AGO A 2012 FORD FUSION. I RECEIVED A RECALL NOTICE IN THE MAIL FOR THE AIRBAGS BEING RECALLED. NO PROBLEMS LEADING UP TO MY AIRBAG LIGHT GOING ON AND STAYING ON UNTIL THE DAY DRIVING IT CAME ON AND WONT GO OFF, EVEN AFTER FORD PUT THE NEW AIRBAG IN. I WOULD LIKE THIS FIXED.

08/14/2019
Components: STEERING
Incident Date: 08/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

WAS DRIVING ON MY WAY HOME AND THE ALL THE SUDDEN THE STEERING WENT OUT. WAS HARD TO TURN EVEN IN MOTION.

08/13/2019
Components: STEERING
Incident Date: 08/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

LOSS OF POWER STEERING. LIGHTS FLICKERED WHILE DRIVING 35 MPH, THEN SERVICE ADVANCE TRAC AND SERVICE POWER STEERING MESSAGE CAME ACROSS DASHBOARD. DROVE HOME AND TURNED OFF THE VEHICLE AND WHEN I TURNED THE VEHICLE BACK ON SAME MESSAGES APPEARED AND STEERING WHEEL IS TOO HARD TO TURN THEREFORE UNABLE TO DRIVE.

08/13/2019
Components: STEERING
Incident Date: 08/10/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

DRIVING DOWN THE HIGHWAY IN MY 2012 FORD FUSION AT 55 MILES AN HOUR ON HWY 10 AND THE CAR SUDDENLY JERKED TO THE RIGHT AND LOST POWER STEERING HAD TO DITCH IT BECAUSE I WAS UNABLE TO STEER IT OFF THE ROAD SAFELY. I WAS VERY UPSET BECAUSE I HAD MY GRAND DAUGHTER IN THE VEHICLE WITH ME AND IT SCARED US BOTH.

08/12/2019
Components: STEERING
Incident Date: 07/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS DRIVING AND MY POWER STEERING WENT OUT I ALMOST LOST CONTROL IT IS STILL OUT AND EVERY PART STORE I GO TO SHOWS ME THERE IS A RECALL AND ITS HURTING ME TO DRIVE BUT THIS IS THE ONLY TRANSPORTATION I HAVE FOR ME AND MY KIDS I CALLED FORD TO FIX THIS BUT THEY WOULD NOT AND ITS GOING TO COST ME $2,000 TO HAVE IT REPAIRED THE MONEY THAT I DON'T HAVE

08/11/2019
Components: STRUCTURE
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

BOTH PASSENGER & DRIVER SIDE DOOR HANDLES BROKE. COULD NOT OPEN CAR DOORS FROM THE INSIDE. HAD TO OPEN WINDOW TO OPEN DOORS FROM THE OUTSIDE. DEALER SAID THIS WAS NOT COVERED UNDER WARRANTY AND PAID TO HAVE BOTH ASSEMBLY'S REPLACED. THIS IS A MAJOR SAFETY ISSUE AS I WOULD NOT HAVE BEEN ABLE TO GET OUT OF MY CAR RIGHT AWAY IN CASE OF EMERGENCY.

08/10/2019
Components: STEERING
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

POWER STEERING ASSIST IS LOST INSTANTLY AND STEERING WHEEL DIFFICULT TO MOVE BUT STILL POSSIBLE. SERVICE ENGINE SOON LIGHT COME ON BUT NO OTHER INDICATIONS. AFTER OVER NIGHT THE PROBLEM IS FIXED ONLY TO RETURN LATER.

08/08/2019
Components: STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 08/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

DRIVING DOWN I35 AT 75 MPH ADVANCE TRACE CAME ON AND LOST STEERING AS IT TOOK IT TO THE NEAREST DEALER AND SAID RACKANDPINION NEED REPLACED TO GET SYSTEM TO TALK NO STEERING ON VECHEL I SEE RECALL ON THIS BUT DEALER SAYS IT IS NOT AND I MUST FILE A COMPLAINT ON FORD I ORDER TO GET IT FIXED WITH OUT PAYING 2600 FOR REPAIR

08/08/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

THE INTERIOR DOOR HANDLE CAN CAN BREAK INTERNALLY WHEN EXPOSED TO HIGH TEMPERATURES SUCH AS A HOT SUMMER DAY ON A REGULAR BASIS. THE PLASTIC USED OFF-GASES AND LOSES STRUCTURAL INTEGRITY OVER TIME UNFIL FAILURE OCCURS POTENTIALLY TRAPPING A PERSON WHO IS UNABLE TO REACH THE EXTERIOR HANDLE IN THE VEHICLE. ACCORDING TO MY RESEARCH THIS IS A PATTERN OF HAPPENINGS WITH THE 2012 FORD FUSION DUE TO A CHANGE BY FORD IN DOOR HANDLE CONSTRUCTION. REPAIRS ARE OFTEN INEFFECTIVE AS IT IS REPLACED WITH A SIMILAR PART THAT FAILS IN THE SAME MANNER.

08/07/2019
Components: STEERING
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER INTO A FUEL STATION AND APPLIED AIR TO THE FRONT PASSENGER TIRE. UPON RESTARTING THE VEHICLE, THE POWER STEERING COMPLETELY FAILED WITHOUT WARNING, AND "SERVICE POWER STEERING NOW" APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE SERVICE AUTO TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900). THE DEALER DIAGNOSED THAT THE POWER STEERING FAILED AND THE STEERING COLUMN NEEDED REPLACEMENT. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE FAILURE WAS LINKED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.

08/06/2019
Components: STEERING
Incident Date: 08/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE FAILURE CODES: C1277 (STEERING ANGLE) AND C1963 (STABILITY CONTROL POWER STEERING GEAR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS22322065 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,713.

08/05/2019
Components: STEERING
Incident Date: 08/04/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ON JULY 31, 2019 BY AN INDEPENDENT MECHANIC REGARDING THE STEERING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,500. THE VIN WAS UNAVAILABLE.

08/05/2019
Components: STEERING
Incident Date: 08/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

TAKATA RECALL POWER STEERING IS GROWING OUT. COMES BACK WHEN YOU TURN THE CAR OFF BUT THEN GOES BACK OUT WHEN TRYING TO PUT THE CAR IN MOTION

08/05/2019
Components: STEERING
Incident Date: 08/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND/OR MAKING TURNS AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE ADVANCETRAC WARNING INDICATOR AND "SERVICE POWER STEERING NOW" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 240,295.

08/02/2019
Components: POWER TRAIN
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I HAVE AN ISSUE WITH MY 2012 FORD FUSION. A COUPLE OF YEARS AGO I HAD MY STEERING RACK REPLACED AS A PART OF THE MANUFACTURERS RECALL. HERE I AM A COUPLE OF YEARS LATER WITH A FORD FUSION WITH A FAILED STEERING RACK THAT NEEDS TO BE REPLACED ACCORDING TO MY LOCAL FORD DEALERSHIP. MY CAR NOW HAS NO POWER STEERING AND THE WARNING LIGHT FOR THE ADVANCETRACK SYSTEM HONKS AT ME EVERY TIME I START THE CAR. I THINK THIS IS RIDICULOUS TO HAVE THIS HAPPEN IN SUCH A SHORT PERIOD OF TIME, AND IT'S CLEAR THAT THE MAIN ISSUE WAS NEVER REMEDIED BECAUSE IT HAS TO DO WITH HOW CRAMPED ALL THE PARTS UNDER THE HOOD ARE; THERE'S NO ROOM FOR AIR SO THE STEERING RACK BASICALLY GETS COOKED INTO OBLIVION. SO HERE I AM AT 42 YEARS OLD WITH A MEDICAL DISABILITY AND A REPAIR THAT COSTS $1600 WHILE MY CAR IS WORTH LESS THAN THAT...AND I HAVE NO RECOURSE AS THE COMPANY IS NOT TAKING CARE OF IT'S RESPONSIBILITIES. WHILE MY CAR HAS 160,000 MILES ON IT, THE STEERING RACK WAS REPLACED AND HAS MUCH LESS WEAR ON IT SO IT SHOULDN'T BE DYING ON ME

07/31/2019
Components: SUSPENSION
Incident Date: 05/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

BACKED OUT OF GARAGE AND NOTICED LEFT FRONT OF HOOD WAS LOWER THAN RIGHT SIDE. FOUND A BROKEN SPRING ON LEFT FRONT STRUT ASSEMBLY. WHEN REPLACING THE LEFT FRONT SPRING, I FOUND THAT THIS WAS ACTUALLY THE 2ND BREAK ON THAT SPRING, THE OTHER BREAK WAS HEAVILY RUSTED, SO HAD HAPPENED LONG BEFORE. THE NEW BREAK WAS APPROXIMATELY 1 COIL FARTHER UP THE SPRING. WHEN I REMOVED THE RIGHT FRONT STRUT ASSEMBLY, I NOTICED THAT SPRING WAS ALSO BROKE AND HAD BEEN FOR A LONG TIME AS WELL. BOTH SPRINGS WERE BROKE IN ALMOST THE EXACT SAME SPOT, RIGHT WHERE THE SPRING IS NO LONGER SUPPORTED BY THE LOWER SPRING SEAT. IT APPEARS THAT THIS WOULD BE A HEAT TREAT ISSUE WITH THE SPRINGS AND THERE WOULD BE MANY PEOPLE WITH THE SAME ISSUE. I DID HAVE A COWORKER WITH THE SAME BREAKS ON HER MERCURY MILAN, SAME MODEL YEAR. MULTIPLE DEALERSHIP VISITS DID NOT NOTICE THE BREAKAGE, BUT DID NOTICE AN ALIGNMENT ISSUE, NOT SURPRISING. ASSEMBLIES ARE STILL IN MY POSSESSION. I HAVE ATTACHED A PICTURE OF THE RIGHT SIDE SPRING, YOU CAN SEE THE AMOUNT OF RUST ON AND AROUND THE BREAK AND ALSO SEE THE BREAK IS AT THE END OF THE LOWER SPRING SEAT.

07/31/2019
Components: VISIBILITY/WIPER
Incident Date: 07/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

ISSUE IS WITH THE INTERMITTENT WIPERS NOT PROPERLY WORKING. WHAT I HAVE EXPERIENCED OVER THE PAST 2 YEARS INCLUDE 3 BASIC ITEMS, 2 ARE ISSUES, ONE IS NOT: 1) WIPERS WORK AS NEEDED, INTERMITTENT WORKS WHEN NEEDED (AUTO SENSING) OR AT THE INTERVAL THAT WOULD BE NORMAL. 2) WIPERS WILL BE WORKING PROPERLY AND THEN JUST STOP, EVEN THOUGH IT IS RAINING STEADILY. ONLY WAY TO GET THEM TO START IS TO TURN THE WIPER SWITCH TO ANOTHER SETTING. WILL NOT ENSURE THEY KEEP WORKING THOUGH. 3) WIPERS WORKING WITH PROPER INTERMISSION, THEN TURN ON HIGH WITH LITTLE TO NO RAIN. ONLY WAY TO STOP IS TO CHANGE THE POSITION ON THE SWITCH. ANY OF THESE ARE RANDOM, THERE IS NOT ONE INSTANCE THAT CAUSES ONE OF THESE TO HAPPEN EVERY TIME. BIGGEST CONCERN IS OBVIOUSLY THE WIPERS NOT WORKING IN A STEADY OR HEAVY RAIN CAUSING VISIBILITY CONCERNS. AGAIN, THIS HAS BEEN HAPPENING FOR THE PAST COUPLE OF YEARS, BUT MOST RECENTLY HAPPENED ON JULY 19.

07/31/2019
Components: STEERING
Incident Date: 07/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. HE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 105,000.

07/31/2019
Components: STEERING
Incident Date: 04/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS22237575. THE CONTACT WAS INFORMED THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

07/29/2019
Components: STEERING
Incident Date: 07/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW OR HIGH SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE FAILURE RECURRED FOUR TIMES. THE CONTACT CALLED RUSS MILNE FORD (24777 HALL RD, MACOMB, MI 48042, (888) 875-0668) AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

07/26/2019
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 07/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT DROVE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED FORD OF MONROEVILLE (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *AS THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE OWNER'S COST AND WANTS TO BE REIMBURSED FOR THE REPAIRS. *TR

07/25/2019
Components: STEERING
Incident Date: 07/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3E24CL******
Summary

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

07/24/2019
Components: STRUCTURE
Incident Date: 07/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

DRIVER SIDE DOOR LATCH WILL NOT LATCH AND STAY SHUT. THERE WAS A RECALL FOR DOOR LATCHES IN 2013-2014 (RECALL 15516) BUT MY 2012 VIN IS NOT INCLUDED IN ANY RECALL. THIS JUST OCCURED YESTERDAY AND NOW LATCH WILL NOT KEEP DOOR SHUT. CAR STATIONARY. UNABLE TO SAFELY DRIVE MY CAR BECAUSE DOOR WILL NOT STAY CLOSED.

07/23/2019
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 07/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

'TAKATA RECALL' I WAS DRIVING ON A CITY STREET APPROX. 40MPH WHEN ALL OF THE SUDDEN LIGHTS AND SOUNDS ON DASH BOARD WENT OFF STATING SERVICE POWER STEERING AND SERVICE ADVANCE AUTO TRAC AFTER PULLING OVER TURNING THE CAR OFF THEN BACK ON YOU NO LONGER COULD STEER OR DRIVE THE CAR.

07/23/2019
Components: STEERING
Incident Date: 07/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 92,708.

07/23/2019
Components: STEERING
Incident Date: 07/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3SAHP0HGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL COULD NOT BE TURNED. THE VEHICLE HAD TO BE LEFT AT THE SCENE OF THE FAILURE. ALSO, 'SERVICE POWER STEERING' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 151,000. THE VIN WAS INVALID.

07/23/2019
Components: EXTERIOR LIGHTING
Incident Date: 07/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TOOK MY CAR IN TO HAVE THE AIRBAG SAFETY RECALL REPAIRED LAST WEEK. HAD NOT DRIVEN AT NIGHT UNTIL 2 DAYS AGO AND NOTICED MY LOW BEAM LIGHTS ARE NO LONGER WORKING. I HAVE CHECKED THE FUSES, LIGHT BULBS, AND EVEN REPLACED THE HEADLAMP SWITCH BUT NOTHING. THE FORD DEALERSHIP WHERE I HAD IT REPAIRED STATED THE REPAIR WOULD NOT AFFECT MY LIGHTS. HAD THE CAR FOR THE PAST 4 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. TOO COINCIDENTAL.

07/18/2019
Components: STEERING
Incident Date: 07/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD FRISCO (972-763-5523, LOCATED AT 6850 HWY 121, FRISCO, TX 75034) AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED IT AND RESET AN UNKNOWN CODE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,800.

07/15/2019
Components: ELECTRICAL SYSTEM
Incident Date: 07/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUSE RELAY ASSEMBLY AND WIRING HARNESS FAILED AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,422.

07/15/2019
Components: STEERING
Incident Date: 07/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING STOPPED FUNCTIONING WHEN THE AIR PRESSURE IN THE TIRES WAS LOW. IN ADDITION, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. CRAIN FORD OF JACKSONVILLE (1800 SCHOOL DR, JACKSONVILLE, AR 72076, (501) 436-4950) WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 115,000.

07/12/2019
Components: STEERING
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA1CR******
Summary

POWER STEERING ASSIST MESSAGE APPEARED ON DISPLAY. CHECKED MANUAL. SAID TO TURN OFF AND RESTART. DID THAT AND IT DISAPPEARED. IT CONTINUE TO HAPPEN MORE FREQUENTLY. TOOK IT TO FORD DEALER. YES THERE WAS A RECALL ON THE POWER STEERING CONTROL MODULE. (15S18). THIS RECALL IS ONLY GOOD FOR 10 YEARS OR 150,000 MILES. MY VEHICLE HAS 152,000 MILES. SAID I DID NOT QUALIFY FOR RECALL. CALLED FORD CUSTOMER SERVICE AND WAS TOLD THERE WAS A PROGRAM (15N01) UPDATE AND DEALER WOULD NEED TO SUBMIT APPROVAL REQUEST. DID THESE STEPS AND DEALER SAID IT WAS DENIED SO TO FIX PROBLEM I WILL NEED TO ASSUME THE COST MYSELF.

07/12/2019
Components: STEERING
Incident Date: 05/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING IN REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AN UNKNOWN MESSAGE DISPLAYED ON THE INSTRUMENT PANEL REGARDING THE POWER STEERING. THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED SARASOTA FORD (LOCATED AT 707 S WASHINGTON BLVD, SARASOTA, FL 34236, (888) 349-4989) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

07/11/2019
Components: STRUCTURE
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

SQUEAKS AND CREAKS HEARD WHILE DRIVING OVER BUMPS AND TURNING CAN BE CAUSED BE A COUPLE COMMON SOURCES AND SHOULD BE CAREFULLY DIAGNOSED. POSSIBLE WELD ISSUES ON THE LOWER CONTROL ARMS CAN CAUSE THE NOISE CONCERN

07/11/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED HALL FORD NEWPORT NEWS AT 877-398-2216 (LOCATED AT 12896 JEFFERSON AVENUE, NEWPORT NEWS, VA 23608) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

07/08/2019
Components: POWER TRAIN
Incident Date: 06/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE DID NOT GAIN SPEED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND THEN TOOK IT TO CABRERA AUTO (LOCATED AT CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, 00614, PUERTO RICO, +1 787-333-8410) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 57,000. *BF DESCRIPTION IN SPANISH. *JB

07/08/2019
Components: STEERING
Incident Date: 07/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE CONTACT CALLED SAMES MOTOR COMPANY (6001 SAN DARIO AVE, LAREDO, TX 78041) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 60,000.

07/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG4CR******
Summary

DOOR LATCH - DRIVER'S DOOR INTERIOR HANDLE - FAILED. SYMPTOMS APPEAR TO BE THE SAME FAILURE MODE REPORTED ON NUMEROUS FORD MODELS AND YEARS. THE HANDLE DOES NOT CONTROL THE DOOR. THE LOCK MECHANISM DOES NOT FUNCTION.

07/02/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

WHEN I PURCHASED MY VEHICLE IT HAD NO RECALLS THAT I WAS AWARE BECAUSE I WAS TOLD A VEHICLE CAN'T BE SOLD WITH A RECALL. I BEGAN HAVING PROBLEMS WITH THE POWER STEERING AND THE STEERING WHEN IT RAINS HAD TO PULL OVER BECAUSE THE CAR STARTED TO TAIL SPIN I WAS VERY SCARED THE VEHICLE BEGAN TO FISH TAIL AND BECAUSE OF THE POWER STEERING PROBLEM HAD MINIMAL CONTROL.THIS IS A VERY EXPENSIVE REPAIR WHICH SHOULD NOT BE PASTED ON TO THERE CUSTOMERS.I WAS TOLD BY FORD THEY CAN'T HELP ME.I AM THE NEW OWNER SO FORD SHOULD FIX MY PROBLEMS WITH THIS CAR.IT IS A SAFETY

07/01/2019
Components: STEERING
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING SUDDENLY STOPPED WORKING. IT STARTED WHEN THE CAR WAS TURNED ON AND WOULD SAY "POWER STEERING FAULT" AND IF I RESTARTED THE CAR IT WOULD GO AWAY. IT WOULD WORK ON AND OFF. IT EVENTUALLY STOPPED WORKING ALTOGETHER.

06/27/2019
Components: STEERING
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

FORD 2012 FUSION SEL POWER STEERING CONTROL MODULE FAILURE: AFTER RECEIVING FORD RECALL NOTICE 15S18 REGARDING THE POWER STEERING CONTROL MODULE, I RETURNED MY CAR TO THE LOCAL FORD DEALERSHIP ON 08/06/15 TO HAVE THE RECALL COMPLIED WITH. AFTER COMPLETION OF THE RECALL, THE SERVICE RECEIPT NOTED NO REPLACEMENT PARTS WERE INSTALLED, ONLY A "REPROGRAM OF THE POWER STEERING CONTROL MODULE". NOW IN JUNE 2019, THE CAR HAS DISPLAYED A "POWER STEERING ASSIST" FAULT ON THE INSTRUMENT CLUSTER 4 TIMES WITHIN THE LAST 6 DAYS. THE FAULT CODE DID EXTINGUISH AFTER TURNING THE IGNITION TO "OFF" AND RESTARTING THE CAR. THIS HAPPENED TWICE WHEN THE CAR WAS COLD AFTER SITTING AND BACKING UP FROM A PARKING SPACE, ONCE AFTER THE CAR WAS DRIVEN, BUT AFTER STARTUP AND ENGAGING "DRIVE", AND AGAIN HOT WHEN BACKING OUT OF A PARKING SPOT. TODAY I DROVE THE SUBJECT CAR TO THE LOCAL DEALERSHIP AND DISCUSSED MY OPTIONS FOR REPAIR WITH THE FORD SERVICE MANAGER. HE EXPLAINED THAT THE PROBABILITY OF THE POWER STEERING CONTROL MODULE WAS PRETTY HIGH AND THE FAULTS WOULD CONTINUALLY GET WORSE (MORE OFTEN?) WITH TIME. HE EXPLAINED THAT ONCE THE RECALL WAS COMPLIED WITH, FORD CONSIDERS THE RECALL CLOSED AND ANY REPAIRS/ FAULTS AFTER THE RECALL AT THAT TIME WERE THE RESPONSIBILITY OF THE CUSTOMER AT THE ESTIMATED COST OF $2,220. THE SERVICE MANAGER OFFERED A DIAGNOSTIC CHECK FOR $119. I DECIDED NOT TO HAVE THE DIAGNOSTIC SERVICE PERFORMED BELIEVING THAT THE SERVICE MANAGER'S OPINION OF THE FAULTY POWER STEERING CONTROL MODULE AND MY EXPERIENCE WERE ENOUGH TO CONCLUDE A FAULTY POWER STEERING CONTROL MODULE. IT SEEMS THAT THE FAULTY MODULE, ESPECIALLY BECAUSE IT WAS NEVER REPLACED AT THE TIME THE RECALL WAS COMPLIED WITH, SHOULD BE THE FULL RESPONSIBILITY OF FORD. THE PART IS BAD! IT JUST DIDN'T TEST BAD AT THE EARLIER DATE. IT STILL PROVED BAD/ FAULTY.

06/24/2019
Components: STEERING,ENGINE
Incident Date: 05/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN TO THE RIGHT AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS RESTARTED AND WAS TOWED TO WALTERBORO FORD (LOCATED AT 902 BELLS HWY, WALTERBORO, SC 29488, (843) 549-5581) TO BE DIAGNOSED. THE RESULTS WERE UNKNOWN AT THIS TIME. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 215,000.

06/24/2019
Components: AIR BAGS
Incident Date: 06/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I HAVE A RECALL ON MY AIRBAG

06/22/2019
Components: STEERING
Incident Date: 06/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

I WAS DRIVING AND MY STEERING WHEEL BECAME VERY STIFF. ABOUT 30 MINUTES LATER THERE WAS A RED ALERT ON THE DASH STATING SERVICE POWER STEERING. THEN ABOUT FIVE MINUTES LATER ANOTHER ALERT CAME ON AND IT WAS YELLOW THAT SAID SERVICE ADVANCETRAC. AFTER THAT HAPPENED I DROVE HOME AND THE NEXT MORNING WHEN I GOT IN MY VEHICLE TO LEAVE THE STEERING WHEEL WAS COMPLETELY LOCKED. EVEN THOUGH IT IS 2019 I UNDERSTAND THE CAR HAS YEARS ON IT BUT AFTER ONLY HAVING IT FOR THREE MONTHS FROM THE DEALERSHIP I AM EXTREMELY UPSET.

06/22/2019
Components: STEERING
Incident Date: 05/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHAXCR******
Summary

STEERING LOCKED UP WHILE DRIVING, TOOK INTO DEALERSHIP SAID IT WAS THE CONTROL ARMS 2 WEEKS LATER SAME THING HAPPENED, STEERING LOCKED UP

06/20/2019
Components: AIR BAGS
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). EMPIRE FORD OF NEW BEDFORD (395 MT PLEASANT ST, NEW BEDFORD, MA 02746, (508) 996-5611) INDICATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST FOR THE PART FOR MONTHS. THE DEALER WAS CONTACTED FOR SEVERAL MONTHS AND PROVIDED THE PART FOR THE RECALL REPAIR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/20/2019
Components: AIR BAGS
Incident Date: 05/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE AIRBAG SYSTEM WAS RECALLED BUT THE AIRBAG LIGHT REMAINED ON.

06/19/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

VEHICLE STALLS OUT COMPLETELY AND STOPS RUNNING WHEN ENCOUNTERING STOPS OR LOW RPM'S.

06/18/2019
Components: STEERING
Incident Date: 01/09/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

MY WIFE WAS DRIVING THIS VEHICLE TURNING A CURB. THE POWER STEERING FAILED CAUSING MY WIFE TO HIT THE CURB CAUSING SIGNIFICANT SUSPENSION AND BODY DAMAGE TO MY VEHICLE. THERE IS A RECALL ON THE 2012 FORD FUSION FOR THIS MATTER BUT FORD CLAIMS THAT MY VIN# IS NOT INCLUDED. PLEASE INVESTIGATE BECAUSE SOMEONE COULD LOSE THEIR LIFE IN THE NEXT INCIDENT.

06/16/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/14/2018
Crash: No
Fire: No
Summary

THERE WAS A RECALL FOR THE POWER STEERING ASSIST AND IT WAS Y TAKEN IN FOR SERVICE LAST YEAR AND TODAY THE POWER STEERING ASSIST CAME ON TWICE AND I LOST ALL POWER STEERING WHILE DRIVING THE VEHICLE THANK GOODNESS I WANT GOING TO FAST AND WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF AND BACK ON AND IT WAS WORKING AGAIN. THIS HAD HAPPENED A FEW MONTHS AGO AS WELL.

06/16/2019
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 06/12/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHPOHGICR******
Summary

I OWN A 2012 FORD FUSION SE 6 CYLINDER THIS VEHICLE HAS A MAJOR SAFETY HAZARD. MY PASSENGER SIDE RTAIL LIGHT CONTINUES TO BLOW AND THE MOST RECENT INCIDENT OCCURRED LAST WEEK WHEN I NOTICED A BURNING SMELL. I HAVE BEEN REPLACING THIS TAIL LIGHT EVERY SIX MONTHS FOR THE PAST TWO YEARS AND IT HAS CAUSED MELTING AROUND THE LIGHT SOCKET AND THE BULB IS CLEARLY BURNT. AFTER GOOGLING THIS ISSUE I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE WITH THE 2012 FORD FUSION AND A RECALL NEEDS TO BE ISSUED IMMEDIATELY OR I AM GOING TO THE PUBLIC. THIS CAN KILL SOMEONE AND START A FIRE ESPECIALLY IF THE BLAZE GETS OUT OF HAND AND CHILDREN ARE IN THE BACKSEAT STRAPPED IN. PLEASE EMAIL ME [XXX] REGARDING IF YOU ARE HAVING A SIMILAR CONCERN SO I CAN COMPILE THIS AND GO PUBLIC BECAUSE THEY HAVE RECEIVED SEVERAL COMPLAINTS AND NOT DONE ANYTHING TO REMEDY THIS ISSUE. THIS IS CLEARLY AN ELECTRICAL ISSUE AND FORD AND THE NTHSA NEED TO STEP IT UP AND SAVE LIVES BEFORE IT'S TOO LATE. HERE ARE LINKS TO SIMILAR ISSUES HTTP://WWW.FIXYA.COM/CARS/T16277316-2012_FORD_FUSION_REAR_TURN_SIGNAL_STILL HTTP://M.CARCOMPLAINTS.COM/FORD/FUSION/2012/LIGHTS/EXTERIOR_LIGHTING.SHTML HTTP://WWW.CARPROBLEMZOO.COM/FORD/FUSION/TAIL-LIGHT-SWITCH-PROBLEMS.PHP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

06/15/2019
Components: SEATS
Incident Date: 02/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOCG2CR******
Summary

THE DRIVER SEAT, WHEN I TURN ON THE HEATED SEAT IT GETS SO HOT IT BURNS YOU.

06/15/2019
Components: SERVICE BRAKES
Incident Date: 06/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

AFTER MY ABS SYSTEM ENGAGED WHILE DRIVING DOWN AN UNEVEN ROAD, MY BRAKES HAVE BEEN SOFT FOR ABOUT A WEEK NOW. I'VE TRIED TO PUMP THEM BUT IT DOESN'T SEEM TO DO ANYTHING AND I NEED EXTRA DISTANCE TO BRAKE THAN I NORMALLY WOULD. ALSO, WHEN THE ABS SYSTEM ENGAGED THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THIS HAS HAPPENED BEFORE WHEN I WAS DRIVING THROUGH SNOWY CONDITIONS THIS PAST DECEMBER. THE ABS ENGAGED AND THEN THE BRAKES WERE SOFT FOR A WEEK. IT FINALLY JUST SOMEHOW FIXED ITSELF.

06/13/2019
Components: POWER TRAIN
Incident Date: 06/12/2019
Crash: No
Fire: No
Summary

SHIFT CABLE OFF TRANSMISSION CABLE BUSHING. PARKED AT HOTEL, SHIFTED TO PARK AND TOOK FOOT OFF BRAKE AND VECHILE BEGAN ROLLING FORWARD. SHIFTER WAS STUCK IN PARK POSITION BUT CAR WAS IN DRIVE. USED E-BRAKE TO AVOID ROLLING INTO NEXT VEHICLE IN FRONT OF ME. CAR WILL NOT START BECAUSE IT IS STILL IN DRIVE.

06/13/2019
Components: AIR BAGS
Incident Date: 06/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA63R******
Summary

TAKATA RECALL. WHEN FIXING THE AIRBAG PROBLEM THEY RETURN MY CAR WITH EVERYTHING BROKEN THAT THEY TOUCHED PARTS WERE BROKEN AND DAMAGED . FORD ATTEMPTED TO FIX SOME OF THE ITEMS BUT ALSO MADE THEM WORSE WHEN THEY REPAIRED MY DASHBOARD BUT THEY WILL NOT FIX THE REMAINING ITEMS $6000 APPROXIMATELY IN PARTS ALONE .

06/12/2019
Components: AIR BAGS
Incident Date: 06/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKATA RECALL - IN FEB 2019, FORD HEADQUARTERS SENT ME A LETTER TELLING ME TO SCHEDULE MY RECALL REPAIR. ON MAR. 11 I TRIED TO DO SO AND WAS PUT ON A "WAITING LIST" FOR PARTS. THIS WEEK I RECEIVED ANOTHER LETTER FROM FORD. IT SAID, "PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." BUT THE DEALER SAYS IT DOESN'T HAVE ANY, THAT THERE ARE 125 PEOPLE AHEAD OF ME ON THE LIST AND THAT "FIRST AVAILABLE" IS THE END OF AUGUST. AT THAT RATE I DOUBT THEY'LL HAVE PARTS FOR ME THIS YEAR. FORD IS GIVING OUT FALSE INFO IN SAYING"PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." ARE THEY GIVING YOUR AGENCY ACCURATE INFO?

06/10/2019
Components: STEERING
Incident Date: 05/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT WAS ADDING AIR TO ONE OF THE TIRES ON THE VEHICLE, THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" MESSAGES APPEARED ON THE INSTRUMENT PANEL. ALSO, THE STEERING ABILITY BECAME DIFFICULT WHILE DRIVING TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

06/10/2019
Components: STEERING
Incident Date: 06/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

ELECTRIC POWER ASSIST STEERING SEIZED UP AND ALMOST IMPOSSIBLE TO TURN WHEN AT A STOP, HARDER TO TURN THAN MANUAL STEERING. THERE IS A RECALL FOR THIS: FORD # 15S18, NHTSA # 15V340000 BUT UPON CONTACTING LOCAL DEALERSHIP AND FORD THEY SAY MY VEHICLE IS NOT IN THAT RECALL, UNSURE OF HOW IT ISN'T BECAUSE IT IS IN THE DATE PERIOD AND MANUFACTURED AT HERMOSILLO, MEXICO.

06/10/2019
Components: STEERING
Incident Date: 05/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRINCE FORD OF DOUGLAS (109 WESTGREEN RD, DOUGLAS, GA 31533, (912) 384-2600) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

06/10/2019
Components: AIR BAGS
Incident Date: 01/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA93R******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED INSKEEP FORD AT 317-462-147 (LOCATED AT 2651 W MAIN ST, GREENFIELD, IN 46140) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/09/2019
Components: STEERING
Incident Date: 01/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS DRIVING OUT OF A GAS STATION AFTER FILLING MY TIRES AND AS I WAS DRIVING THE POWER STEERING WENT OUT ON THE CAR AND ERROR MESSAGES CAME UP ON THE DASH. " SERVICE POWER STEERING NOW" THEN ANOTHER ONE AFTER THAT " ADVANCTRAC (FORGOT THE REST). I TOOK IT TO TWO CAR REPAIR PLACES AND IT SAYS ITS A RECALL. I LOOKED UP THE RECALL AND IT WAS EXACTLY THE SAME THING THAT WAS HAPPENING. I THEN CALLED FORD MAIN NUMBER AND FOUND OUT THAT MY CAR WAS MADE IN THE SAME FACTORY AS THE OTHER CARS BEING RECALLED BUT BECASUE MINE WAS OUTSIDE OF THE RECALL DATES THEY CAN'T DO ANYTHING ABOUT IT. MY FRIEND WHO WORKS AT A DEALERSHIP RAN A DIAGNOSTIC SCAN AND THE ALIGNMENT SENSOR IN THE STEERING COLUMN US RUNNING AN ERROR. I CAN'T AFFORD THE COST OF THIS FIX. WHEN WHAT IS HAPPENING IS WHAT'S IN THE POWER STEERING RECALL.

06/08/2019
Components: STEERING
Incident Date: 05/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA3CR******
Summary

STEERING WENT OUT FORD PUT IN NEW STEERING THAT WENT OUT 2 DAYS LATER FORD SAID IT WAS NOT A RECALL ISSUE NOW I HAVE TO BRING CAR BACK MONDAY 6/10/2019 I DID RESEARCH AND FOUND OUT THERE COULD BE THERMAL ISSUES THAT FORD IS HIDING WITH HEAT SHIELDS SAID WHEN THE CAR FLASHES STEERING PROBLEM IT WENT OUT ABOUT 15 MIN LATER I WAS PARKED AT STORE AND STARTED CAR NO STEERING DROVE 100 FT TO AUTO SHOP THEY REINSTATED AND TOLD BE TO BRING TO FORD FOR POSSIBLE RECALL

06/06/2019
Components: STEERING
Incident Date: 06/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE, BUT THERE WAS NO POWER STEERING ABILITY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED PLAZA FORD (1701 BELAIR RD, BEL AIR, MD 21014, (410) 838-3100) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2015 PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

06/06/2019
Components: STEERING
Incident Date: 05/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

NOTE: MILEAGE ON VEHICLE APPROXIMATELY 106,000 MILES. CAR REGULARLY SERVICED AND WELL MAINTAINED. WENT TO THE STORE IN THE VEHICLE. UPON GETTING BACK IN THE VEHICLE IT DID NOT WANT TO TURN ON. AFTER A WHILE THE VEHICLE DID TURN ON AND AS I WAS PUTTING THE VEHICLE IN REVERSE WHILE IN THE PARKING LOT, AND A BUNCH OF ERROR MALFUNCTION MESSAGES/CODES APPEARED ON THE DASH UPON DRIVING. THE STEERING WHEEL BECAME HARD TO/ WOULD NOT TURN UPON DRIVING. I WAS ABLE TO MOVE THE VEHICLE OUT OF HARMS WAY. THIS IS A MAJOR SAFETY ISSUE AND COULD QUITE POSSIBLY HARM/KILL LIVES. THIS VEHICLE HAS HAS NO SERVICE ISSUES AND I HAD NO WARNING.

06/03/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

I HAD A LEAK UNDER THE FRONT OF THE CAR, STAINING MY DRIVEWAY. EVEN AFTER HAVING THE PTU REPLACED, I STILL HAD A LEAK. I ONLY REALIZED IT WAS LEAKING WHEN I HAD TO PARK IN A DIFFERENT LOCATION IN MY DRIVEWAY. I BROUGHT IT TO ANOTHER GARAGE. FOUND OUT THAT THE TRANSMISSION TUBE WERE RUSTED, THUS LEAKING TRANSMISSION FLUID. THE GARAGE REPLACED THE TRANSMISSION TUBES, AND REPLACED ALL THE FLUID.

05/31/2019
Components: STEERING
Incident Date: 05/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING MAKES A SCRAPING NOISE WHEN YOU TURN THE STEERING WHEEL. SOMETIMES IT GETS HARDER TO TURN AND THERE ARE NOISES ASSOCIATED WITH IT. IT HAS HAPPENED TO ME WHILE STATIONARY AND WHILE DRIVING WHEN TURNING. I AM AFRAID THAT POWER STEERING WILL FAIL ON THAT CAR LEAVING ME ON THE SIDE OF THE ROAD OR EVEN PUT ME AT RISK FOR AN ACCIDENT.

05/31/2019
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 04/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

TAKATA RECALL - FORD DEALERSHIP HAS FAILED TO FIX THIS CARS AIRBAG. I'VE MADE NUMEROUS APPTS THAT HAVE EITHER BEEN CANCELLED OR FORGOTTEN BY THE DEALERSHIP DUE TO UNAVAILABLE PARTS, OR HUMAN ERROR. IVE BEEN TOLD THE PARTS WERE ON ORDER, THE PARTS WERE UNAVAILABLE, THERE WERE FAR TOO MANY RECALLS AND THE DEALERSHIP COULDNT MERT THE DEMAND, AND ALSO COMPLETELY FORGOTTEN ALTOGETHER! DEALERSHIP WAS SUPPOSED TO CALL US TO FIX THIS AFTER FAILED APPOINTMENTS AND NEVER FOLLOWED THROUGH. MY CAR WAS JUST UPDATED WITH A $300 VALUE LOSS BECAUSE OF IT. THIS CAR IS COMPLETELY PAID OFF.

05/29/2019
Components: AIR BAGS
Incident Date: 05/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHADCR******
Summary

NO

05/29/2019
Components: STEERING
Incident Date: 05/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WHEN I STARTED MY 2012 FORD FUSION AS NORMAL, THE POWER STEERING DIDN'T WORK AND THE WARNING LIGHTS "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" APPEARED ON MY DASH BOARD. I HAVE HAD THE RECALL WORK DONE PREVIOUSLY BUT APPARENTLY THE PROBLEM WAS NOT PROPERLY ADDRESSED AS I HAVE THE SAME ISSUE OCCURRING. IS THERE ANY RECOURSE FOR OWNERS OF THIS VEHICLE OTHER THAN PAYING RIDICULOUS MONEY TO REPAIR IT MYSELF, EVEN THOUGH THIS IS CLEARLY A MANUFACTURING ERROR?!?

05/29/2019
Components: STEERING
Incident Date: 05/24/2019
Crash: No
Fire: No
Summary

THE "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING" WARNINGS SHOWED UP WHILE DRIVING DOWN THE INTERSTATE BUT WAS ABLE TO MAINTAIN CONTROL. AFTER TURNING OFF THE CAR AND TURNING IT BACK ON, THE POWER STEERING WARNING CHANGED TO "SERVICE POWER STEERING NOW" AND THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN TO A FORD DEALER AND SERVICED UNDER THE RECALL 15V340000. TWO WEEKS LATER, WHILE DRIVING DOWN THE SAME INTERSTATE HIGHWAY, THE TWO SERVICE WARNINGS SHOWED UP AGAIN. LIKE THE FIRST TIME, AFTER TURNING THE CAR OFF AND ON, THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN BACK TO THE DEALER FOR SERVICING BUT THIS TIME THE CAR'S COMPUTER APPARENTLY PRODUCED CODES OUTSIDE OF THE REALM OF THE RECALL WHILE STILL AFFECTING THE SAME SYSTEM. THE REPAIR COST FOR THE SECOND VISIT WAS ABOUT $1,500. CAR MILEAGE IS ONLY 95000.

05/29/2019
Components: STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 05/29/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHPOGA4CR******
Summary

HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS

05/28/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

CAR WILL STALL OUT AND GETS NO POWER PERIODICALLY. SOMETIMES THIS HAPPENS IN HEAVY TRAFFIC, ON INTERSTATE, ETC. EXTREMELY DANGEROUS SITUATION AND SEVERAL PEOPLE HAVE HAD SIMILAR PROBLEM WITH THIS CAR. WILL NOT SHOW A CODE WHEN TAKEN TO REPAIR SHOP. HAVE ALREADY HAD THROTTLE BODY REPLACED, FRONT O2 SENSOR. CAR ONLY HAS 62,000 MILES ON IT.

05/24/2019
Components: STEERING
Incident Date: 05/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAP0HA1CR4******
Summary

THE POWER STEERING ASSIST ERROR MESSAGE DISPLAYED UPON STARTING MY CAR. THE NEXT DAY THE SERVICE ADVANCETRAC ERROR MESSAGE ALSO APPEARED. I DID NOT HAVE ANY PRIOR ISSUES WITH THE POWER STEERING. THE FORD DEALERSHIP STATED THAT MY PARTICULAR CAR WAS NOR UNDER RECALL, SINCE I HAVE A 3.5L MOTOR. THE ADVISES ME THAT A NEW EPAS GEAR WAS NEEDED AND THE REPAIR WAS ESTIMATED TO BE ABOUT $2000.

05/23/2019
Components: SERVICE BRAKES
Incident Date: 04/18/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

BRAKES BEGAN TO FEEL SPONGY. I HAD A SMALL ACCIDENT WHEN I COULD NOT BRAKE CAUSING DAMAGE TO ANOTHER'S CAR. REPLACED THE BRAKE PADS, HAD THE SYSTEM BLED BUT NOW I HAVE NO BRAKES. I HAVE NO BRAKE PEDAL AT ALL. REPLACED THE MASTER CYLINDER, FRONT CALIPE, BRAKE BOOSTER, AND BRAKE STILL HAVE NO BRAKE PRESSURE AT ALLL.

05/23/2019
Components: STEERING
Incident Date: 05/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

AS I WAS DRIVING HOME FROM WORK MY STEERING WHEEL BECAME EXTREMELY HARD TO TURN CAUSING ME TO BARELY MISS RUNNING INTO THE BACK OF A 18 WHEELER. LUCKILY I WASN'T FAR FROM MY DAUGHTERS HOUSE. I MADE IT THERE BUT COULD NOT PARK. CAR HAD TO BE PUSHED STRAIGHT BACK INTO A SPOT. NOW THE STEERING WHEEL IS COMPLETELY LOCKED. CAR WILL START WILL MOVE STRAIGHT FORWARD OR BACK. CAN NOT TURN THE WHEEL AT ALL

05/22/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 05/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

I WENT TO STIVERS FORD ABOUT THE AIR BAG BE TO THE END OF JANUARY AND THE BEGINNING OF FEBRUARY THE MECHANIC TOOK MY RECALL INFORMATION SAID THEY WOULD CALL ME AS SOON AS THE NEW BAGS GOT IN NEVER HEARD FROM THEM I CALLED EVERY MONTH ONLY TO BE TOLD NOTHING CAME IN YET SO I CALLED FORD CUSTOMERS SERVICE THEY HAD ME ON HOLD THE MECHANIC IN MONTGOMERY STATED THAT THERE WAS NO RECORD OF ME EVER BEING THERE. CUSTOMER SERVICE LEFT ME ON THE PHONE WITH THE MECHANIC TO MAKE AN APPOINTMENT SHE HUNG UP THE PHONE I GAVE THE MECHANIC MY FIRST AND LAST NAME THEN HE REPEATED BACK TO ME MY FIRST AND LAST NAME WITH MY ADDRESS KEEP IN MIND HE HAD ALL OF MY INFORMATION IN THE SYSTEM THE WHOLE TIME. SO I MADE AN APPOINTMENT FOR FRIDAY MAY 31 2019. THERE IS A FAULTY TIRE LIGHT ON THAT WON'T GO AWAY EVEN WHEN I HAD THE TIRE CHECKED THE CAR STOPPED IN THE MIDDLE OF THE INTERSECTION DURING THE GREEN LIGHT IN HEAVY TRAFFIC THE 🔧 LIGHT CAME ON WITH THE CHECK ENGINE LIGHT AND THE FLASHING FAULTY TIRE LIGHT . I PUT THE CAR IN PARK AND TURNED OFF THE ENGINE THEN RESTARTED THE CAR AND DROVE HOME I WAS VERY AFRAID BECAUSE THE CARS BEHIND ME WERE MOVING PRETTY FAST I WAS BLESSED TO NOT BE HIT FROM BEHIND. NEXT DAY DROVE THE CAR TO A REPAIR SHOP. EVERY THING WAS WORKING FINE THEY RAN A DIAGNOSIS SHOWING THE THROTTLE WAS STUCK AND WOULD NOT RESET SO IT IS STUCK.

05/20/2019
Components: STEERING
Incident Date: 05/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE "POWER STEERING FAILURE" INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

05/20/2019
Components: STEERING
Incident Date: 05/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

I WAS DRIVING AS NORMAL, WENT TO PICK UP MY SIBLINGS TO GO SEE OUR DAD. A COUPLE MINUTES AFTER DRIVING FROM GETTING MY SIBLINGS, MY CAR MESSAGE CENTER SAID SERVICE POWER STEERING AND SERVICE ADVANCETRAC. I WAS ABLE TO MAKE IT TO MY DESTINATION WITHOUT ANY STEERING PROBLEMS. I TURNED MY CAR OFF WHEN I GOT TO MY DAD'S AND WHEN I TURNED IT BACK ON TO LEAVE THE STEERING WHEEL WAS LOCKED AND MY MESSAGE CENTER SAID TO SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC. 3 DAYS LATER I HAVE A LOW TIRE PRESSURE WARNING.

05/17/2019
Components: STEERING
Incident Date: 05/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

POWER STEERING RECALL- MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. THIS WAS RECENTLY FIXED BY THE RECALL IN AUG 2017, AND IT WENT OUT AGAIN. HE NEARLY WAS HIT DUE TO THE CAR VEERING WHEN HE WAS DRIVING. THIS NEEDS ADDRESSED AND FIXED AGAIN!! HE CANNOT AFFORD TO PAY $1500+ TO GET THIS FIXED AGAIN!

05/17/2019
Components: STEERING
Incident Date: 05/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE "SERVICE POWER STEERING NOW" MESSAGE APPEARED AND THE VEHICLE LOST POWER STEERING ABILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING SENSOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

05/16/2019
Components: AIR BAGS
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

05/14/2019
Components: SERVICE BRAKES
Incident Date: 03/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

WHILE IN MOTION ON A CITY STREET, THE ABS LIGHT, THE RED BRAKE LIGHT, AND THE TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. BRAKE PEDAL ENGAGEMENT REQUIRES MORE TRAVEL TO ENGAGE THE BRAKES. THE VEHICLE WAS TAKEN TO A LINCOLN DEALERSHIP FOR REPAIR. THE DEALER NOTED THAT THE ABS MODULE FAILED. AFTER A CLOSE INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD FAILED DUE TO BRAKE FLUID CONTAMINATION. THE ABS MODULE WAS REPLACED, BUT I'M CONCERNED MORE WITH THE APPARENT CAUSE, WHICH APPEARS TO BE THE DEGRADATION OF THE ABS HYDRAULIC CONTROL UNIT (HCU), WHERE THE ABS MODULE ATTACHES TO. THE ABS MODULE SHOULD HAVE ZERO FLUID CONTAMINATION. IT WOULD SEEM THAT THE REPLACEMENT ABS MODULE WILL FAIL FROM THE FLUID INGRESS CONTAMINATION AGAIN. PLEASE REVIEW ATTACHED PHOTOS AND RECEIPT. THANK YOU.

05/13/2019
Components: STEERING
Incident Date: 05/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. WE CHECKED UNDER THE HOOD, AND THE PLUG FOR THE POWER STEERING IS MISSING. I'M SO GLAD HE OR ANYONE ELSE WASN'T INJURED.

05/10/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 03/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TAKATA RECALL AS OF TODAY MAY 10,2019 WE HAVE NOT RECIEVED ANY RECALL ORDER FOR AIR BAGS SYSTEM.ALSO OUR CAR IS LOOSING POWER WHILE DRIVING IT.TO A COMPLETE STALL. THIS IS BE ADDRESS WITH OUR MECHANIC, SEVERAL ATTEMPTS TO REPAIR.ISSUES CONTINUES

05/10/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED THE FREEHOLH FORD DEALER (732-462-3131, 8570, 3572 U.S. 9, FREEHOLD, NJ 07728) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

05/08/2019
Components: STEERING,AIR BAGS
Incident Date: 03/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

STEERING WHEEL HAS BEEN RIGHT FOR A LITTLE MORE THAN A MONTH. DEALERSHIP IS UNABLE TO HELP ME AND I AM STILL MAKING PAYMENTS ON A VEHICLE THAT HAD A RECALL. 'TAKATA INFLATOR' I HAVE AN OPEN RECALL FOR MY AIRBAGS. I NEED ANSWERS ON WHAT TO DO NEXT, SELLING A CAR WITH AN OPEN RECALL SHOULD BE ILLEGAL.. I TAKE MY KIDS TO SCHOOL EVERY MORNING. PLEASE HELP!!!

05/08/2019
Components: STEERING
Incident Date: 05/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

POWER STEERING ASSIST FAULT INDICATOR. VEHICLE LOST POWER STEERING AND HAD TO BE PARKED. AFTER VEHICLE SAT FEW HOURS THE POWER STEERING RESET AND THE INDICATOR WAS OFF AND EVERYTHING BACK TO NORMAL. WIFE IS NOW AFRAID TO DRIVE VEHICLE IN CASE IT HAPPENS AGAIN.

05/03/2019
Components: AIR BAGS
Incident Date: 05/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

05/02/2019
Components: STEERING
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. SHORTLY AFTER OWNING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. MAC HAIK FORD (10333 KATY FWY, HOUSTON, TX 77024, (713) 932-5000) WAS NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). UPON SPEAKING TO THE MANUFACTURER, THE DEALER INDICATED THAT A SOFTWARE UPDATE WAS PROVIDED PER AN UNKNOWN RECALL BEFORE THE CONTACT OWNED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT FELT THAT THE REMEDY FAILED TO PROVIDE A PERMANENT REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

04/30/2019
Components: AIR BAGS
Incident Date: 02/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHT0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO PARK HAWAII (828 FORT STREET MALL #310, HONOLULU, HI 96813, (808) 536-6112) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

04/29/2019
Components: AIR BAGS
Incident Date: 03/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROTH FORD (3200 LIBRARY ROAD, CASTLE SHANNON, PA 15234, (412) 881-0001) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/27/2019
Components: STEERING
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

SHORTLY AFTER PURCHASING OUR 2012 FORD FUSION & PICKING UP OUR 9YR OLD DAUGHTER FROM SCHOOL ONE DAY, I FOUND MYSELF IN A SCARY SITUATION JUST A FEW YARDS FROM MY DRIVEWAY. WITH OUR NEIGHBORHOOD BEING A TURN OFF OF A 4-LANE HIGHWAY, WHEN ATTEMPTING TO MAKE THAT TURN THAT DAY, THE POWER STEERING WENT OUT RESULTING IN IT BEING VERY DIFFICULT TO MANUVER THE TURN LANDING MY DAUGHTER & I OFF THE ROAD & IN THE DITCH AFTER GETTING IT TO THE DEALERSHIP, THEY FOUND THE PROBLEM RESULTED FROM A RECALL ON THE VEHICLE THAT NEEDED REPAIRING HOWEVER, THE DEALERSHIP ALSO DISCOVERED THE RECALL HAD ALREADY BEEN PERFORMED WHEN OWNED BY PREVIOUS OWNER. THE RECALL PERFORMED BEFORE HAD FAILED & WAS NOT A SOLUTION AS THE REPAIR NEEDED TO BE PERFORMED AGAIN. THE PROBLEM WAS, WHEN THE DEALERSHIP NOTIFIED ME ABOUT THE RECALL, I WAS TOLD I WOULD BE RESPONSIBLE FOR THE COST OF THE RECALL BECAUSE THE MANUFACTURER SAID WHEN THE RECALL WAS PERFORMED THE FIRST TIME, A 90 DAY WARRANTY WAS PLACED ON THE RECALL THAT IF IT NEEDED PERFORMING AGAIN, I WOULD BE RESPONSIBLE FOR THE REPAIR COST. MY CONFUSION IS, IF THERE IS A RECALL ON THE CAR BECAUSE OF A SAFETY ISSUE DISCOVERED & YOU'RE NOTIFIED OF THE RECALL & TO BRING IT IN TO BE REPAIRED... SHOULDN'T THAT REPAIR ALSO BE A SOLUTION & IF SO, WHY IS THERE A WARRANTY PLACED ON THE SOLUTION? MY UNDERSTANDING, A SOLUTION HAD NOT BEEN FOUND, RESULTING IN THE MANUFACTURER KNOWING BEFORE THE RECALL WOULD NEED TO BE PERFORMED AGAIN AND AGAIN COSTING THEM A GREAT LOSS. AT THE TIME, I COULD NOT AFFORD THE LARGE LUMP SUM COST OF THE RECALL WORK & WITH THE CAR NOT DRIVABLE, NEEDING A VEHICLE DAILY FOR TRAVELING TO & FROM MY JOB 60 MILES, OBTAINING A DRIVABLE CAR ALSO OBTAINED ANOTHER MONTHLY PAYMENT & AFTER OBTAINING THAT DRIVABLE CAR, I FOUND MYSELF NOT BEING TO AFFORD BOTH CAR PAYMENTS RESULTING IN THE ONE NOT DRIVABLE OBVIOUSLY TO BE REPOSSESSED & US SUED.

04/27/2019
Components: STEERING
Incident Date: 04/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

I INFORMED MY FORD DEALER DURING AN AIR BAG RECALL THAT I WAS ALSO EXPERIENCING PROBLEMS WITH THE STEERING ON THE CAR. REGARDLESS IF THE CAR WAS MOVING OR STOPPED, TURNING THE STEERING FROM THE 12 O'CLOCK POSITION EITHER RIGHT OR LEFT, IT WOULD TRY TO "JUMP" TO THE 10 OR 2 O'CLOCK POSITION. IT WAS DISTURBING ENOUGH THAT MY WIFE WOULD NO LONGER DRIVE THE CAR. AFTER DIAGNOSIS, THE DEALER INFORMED ME THE PROBLEM WAS WITH THE POWER STEERING GEAR ASSEMBLY, THE REPAIR COST WOULD EXCEED 2000 DOLLARS. FORD HAS HAD SO MANY PROBLEMS WITH THE STEERING ON THESE CARS THAT THE NHTSA ISSUED A RECALL ON THIS A COUPLE OF YEARS AGO (15S18). THE PROBLEM IS SEVERE ENOUGH THAT FORD HAS EXTENDED THE WARRANTY FOR THE POWER STEERING ASSEMBLY TO 150,000 MILES (15N01) MY CAR HAS 82,000 MILES ON IT. THE WARRANTY ONLY WORKS IF CERTAIN DIAGNOSTIC TROUBLE CODES POP UP DURING DIAGNOSIS. SINCE MY CAR DID NOT SUFFER A COMPLETE FAILURE I WAS NOT COVERED UNDER THE EXTENDED WARRANTY. IF YOU READ THROUGH THE NHTSA COMPLAINTS, MANY CONSUMERS HAD COMPLETE POWER STEERING FAILURES BUT ALSO DID NOT MEET FORDS REQUIREMENTS FOR WARRANTY REPAIR! IF YOU VIEW NHTSA COMPLAINT SECTION ON THE 2012 FUSION. THERE ARE A TOTAL OF 1601 COMPLAINTS AS IF THIS WRITING FOR THIS VEHICLE - ALMOST 50% DEAL WITH JUST THE STEERING! THE NHTSA HAS COMPLETELY LET FORD OFF THE HOOK ON THIS ISSUE. INSTEAD OF INSURING THE PUBLIC SAFETY, THE NHTSA HAS ALLOWED FORD TO CREATE A NEW INCOME STREAM. IS THE NHTSA WAITING FOR A FORD OWNER TO LOSE CONTROL OF THEIR CAR AND SLAM INTO A MINI VAN FULL OF KIDS BEFORE REQUIRING THE MANUFACTURE TO COMPLETELY RECTIFY THIS SAFETY HAZARD? REPROGRAMMING A CONTROL MODULE AND ALLOWING THE MANUFACTURE TO REFUSE TO PROVIDE EXTENDED WARRANTY REPAIRS IS NOT CUTTING IT.

04/24/2019
Components: SERVICE BRAKES
Incident Date: 03/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE EMERGENCY CABLE ON THE LEFT SIDE I HUNG UP CAUSING THE BRAKE TO WEAR OUT PREMATURELY

04/24/2019
Components: ELECTRICAL SYSTEM
Incident Date: 04/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE WINDOWS ROLLED DOWN AND THE SUN ROOF OPENED INDEPENDENTLY. IN ADDITION, THE MILEAGE ON THE ODOMETER ROLLED BACK. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

04/24/2019
Components: ELECTRICAL SYSTEM,SEAT BELTS
Incident Date: 04/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3F2XCL******
Summary

I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FORD TOLD ME TO LET MY CAR RUN A LITTLE,. AND THEN IT WOULD WORK. SO FAR, STILL HAVING THE SAME ISSUE. AT THIS TIME, WITH MY HORN NOT WORKING, IT IS A SAFETY ISSUE, AS I HAVE ALMOST GOTTEN INTO 3 ACCIDENTS THUS FAR, I HAVE CONTACTED THE FORD CEO AND KAREN JOHNSON, ANOTHER EXECUTIVE OF FORD AND HAVE NOT HEARD ANYTHING FROM EITHER ONE OF THEM. I NEED MY CAR FIXED AS ALL THESE ISSUES ARE SAFETY RELATED AND EACH DAY THAT I DRIVE WITH THE CONCERNS, PUT MYSELF AND MY FAMILY IN DANGER.

04/23/2019
Components: STEERING
Incident Date: 04/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 20 MPH, THE CONTACT'S HUSBAND ATTEMPTED TO TURN THE STEERING WHEEL, BUT WAS UNABLE TO BECAUSE IT WAS STIFF. THE CONTACT HEARD AN ABNORMAL NOISE AND UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MATTHEWS CURRIE FORD (LOCATED AT 130 N TAMIAMI TRAIL, NOKOMIS, FL 34275, (877) 405-7194) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *BF *AS

04/22/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOVI MOTORS INC. (263 TOMPKINS ST, CORTLAND, NY 13045, (607) 756-2801) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/22/2019
Components: STEERING
Incident Date: 04/20/2019
Crash: No
Fire: No
Summary

2012 FORD FUSION POWER STEERING FAILURE ALMOST SET OFF RECALLED PASSENGER SIDE AIRBAG WITH YOUNG PASSENGER I. FRONT PASSENGER SEAT. I WAS MAKING A U-TURN DOING ABOUT 7 MPH WHEN I LOST POWER STEERING AND NEARLY HIT THE CAR PULLING OUT FROM THE SERVICE STATION. LOSS OF POWER STEERING COULD HAVE CAUSED FATALITY OR SERIOUS INJURY TO MY PASSENGER DUE TO THE FAULTY AIRBAG DEPLOYMENT. I PURCHASED THE PRE-OWNED VEHICLE ON 4/19/2019. LOST POWER STEERING ON 4/20/2019. THE VEHICLE IS AT THE DEALER AS OF TODAY 4/22/2019 FOR THE AIRBAG RECALL BUT, DELAET IS SAYING FORD MAY NOT COVER THE POWER STEERING RECALL IF DIAGNOSTIC MACHINE DOESN'T PRODUCE CERTAIN COSTS. THIS IS A HUGE SAFETY ISSUE! LOSS OF POWER STEERING + FAULTY AIRBAG = SERIOUS INJURY OR DEATH. ANY REPORT OF POWER STEERING LOSS SHOULD = SAFETY RECALL.

04/21/2019
Components: STEERING
Incident Date: 04/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

THERE'S A INTERMITTENT POWER STEERING FAILURE. THAT'S DANGEROUS BECAUSE IS IMPOSSIBLE DRIVE WHEN THE FAILURE APPEARS.

04/19/2019
Components: STEERING
Incident Date: 04/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

ADVANCED TRACK SERVICE POWER STEERING

04/19/2019
Components: STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 03/20/2019
Crash: Yes
Fire: No
Summary

DRIVING ON HIGHWAY AND MSG POPPED UP AND SAID SERVICE POWERTRAC AND SERVICE POWER STEERING NOW. STEERING WHEEL LOCKED UP AND BECAME HARD TO TURN.

04/17/2019
Components: VISIBILITY,SERVICE BRAKES
Incident Date: 04/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE DOWN WITHIN A SAFE DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE BRAKE PADS WERE REPLACED THREE ADDITIONAL TIMES. ADDITIONALLY, THE CONTACT STATED THAT THE SEAL AROUND THE WINDSHIELD FAILED AND WATER LEAKED FROM THE WINDSHIELD DOWN BEHIND THE DASHBOARD. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED; HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. SEVERAL UNKNOWN DEALERS AND THE MANUFACTURER WERE CALLED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

04/16/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILL MARINE FORD (1182 W MAIN ST, WILMINGTON, OH 45177, (937) 382-3858) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/15/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARK THOMAS FORD (3098 STATE RTE 5, CORTLAND, OH 44410, (330) 638-1010) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/15/2019
Components: SERVICE BRAKES
Incident Date: 04/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG7CR******
Summary

BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND NOT STOP THE CAR. AT TIMES THE ABS WILL APPEAR TO ACTIVATE. THIS COULD BE ON DRY PAVEMENT OR ICE ROAD SURFACE. HAS BEEN IN THE SERVICE SHOP SEVERAL TIMES AND STILL NO SOLUTION. THIS CAR HAS UNDER 60K MILES.

04/12/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN FORD DEALER IN CANBY, OREGON AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/10/2019
Components: AIR BAGS
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (LOCATED AT 420 CABOT ST, BEVERLY, MA 01915, (888) 865-9541) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/10/2019
Components: STEERING
Incident Date: 04/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

POWER STEERING ASSIST FAILURE MESSAGE SHOWED UP ON THE DASH DECEMBER 2018 AND JUST RECENTLY APPEARED ON APRIL 9, 2019. THERE WAS NO POWER STEERING AT ALL AND MADE IMPOSSIBLE TO DRIVE. CAR WAS RECENTLY PURCHASED IN JULY OF 2018 AND IT WAS USED.

04/08/2019
Components: AIR BAGS
Incident Date: 03/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKATA RECALL MY CAR WAS RECALLED BUT MY DEALER "KEN WILSON FORD" IN CANTON NORTH CAROLINA DOES NOT HAVE THE PART. AFTER ATTEMPTING TO HAVE THE REPAIR COMPLETED THE SERVICE MANAGER JAY TOLD ME TO CONTINUE USING THE VEHICLE AND I WOULD BE CONTACTED IN THE FUTURE IF A PART BECAME AVAILABLE. MY CONCERN IS SINCE THERE WAS NO MENTION OF A SAFETY ISSUE BY THE SERVICE MANAGER THAT THE REPAIR WILL NOT BE PROPERLY DONE ONCE THEY DO HAVE THE PARTS. CAN YOU HELP ME FIND SOMEONE WE CAN TRUST TO MAKE THE REPAIR PROPERLY ONCE PARTS ARE AVAILABLE?

04/08/2019
Components: AIR BAGS
Incident Date: 04/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD (2351 RTE 9W, RAVENA, NY 12143, (518) 756-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/07/2019
Components: STEERING
Incident Date: 03/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

MY VEHICLE HAD A RECALL FOR MY STEERING WHEEL. THE STEERING WHEEL IS SO HARD. NO ONE IS WILLING TO HELP ME. I NEED SOME ANSWERS ! WHY DID THEY SELL ME A CAR WITH A RECALL??

04/07/2019
Components: AIR BAGS
Incident Date: 04/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TAKATA RECALL. FORD HAS NOT GOT THE PARTS NECESSARY TO MAKE THE REPAIR. I SCHEDULED TO HAVE THIS DONE 6 WEEKS AGO. NOW THEY SAY IT WILL BE JUNE BEFORE THEY GET TO IT SINCE THEY DON'T HAVE THE PARTS. IS THERE A TIME LIMIT AS TO WHEN THEY ARE SUPPOSED TO HAVE THE REPAIRS MADE ?

04/06/2019
Components: AIR BAGS
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TAKATA RECALL, WE HAVE YET TO HAVE OUR AIRBAGS FIXED AND I THINK IT HAS BEEN OVER 2 YEARS.

04/04/2019
Components: AIR BAGS
Incident Date: 04/02/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHPOJA1CR******
Summary

I HAD AN ACCIDENT WITH MY CAR.IT WAS BASICALLY A T BONE ACCIDENT TO A LARGE SUV . IT WAS A REALLY BAD ACCIDENT BUT SURPRISED THAT THE AIR BAGS DIDN'T DEPLOY. I ENDED UP GOING TO THE EMERGENCY AND WAS TOLD THAT I HAVE MUSCLE INFLAMMATION . I ALSO HIT THE BOTTOM OF MY RIGHT LEG AND HAVE MULTIPLE BRUISES. I WAS WEARING SEATBELT THAT HELPED ME BUT NO AIRBAG WAS ACTIVATED.

04/02/2019
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I WAS DRIVING MY 2012 FORD FUSION TO WORK ONE DAY WHEN SUDDENLY I GOT AN ALERT READING "SERVICE POWER STEERING NOW" AND WAS NO LONGER ABLE TO USE MY POWER STEERING WHICH MADE TURNING EXTREMELY DIFFICULT. I WAS ON A HIGHWAY AND HAD TO PULL OVER AND PARK IN THE CLOSEST FUEL STATION.

04/02/2019
Components: STEERING,AIR BAGS
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WHILE DRIVING DOWN THE HIGHWAY LAST NIGHT AN ALARM WENT OFF ON MY DASH READING: "SERVICE POWER STEERING NOW" SECONDS LATER A SECOND WARNING DINGED EXPLAINING TO "SERVICE ADVANCE TRAC". AS WELL A PICTURE LIT UP ON THE DASH REPRESENTING "ADVANCETRAC" SERVICE. MY CAR STARTED TO VEER RIGHT WHILE I WAS HOLDING THE STEERING WHEEL. I TRIED STRAIGHTENING BACK TO AVOID HITTING THE CARS NEXT TO ME BUT THE STEERING WHEEL WAS WAY OFF TRACK, NOT ALIGNED WITH MY TIRES. THIS HAS NEVER HAPPENED BEFORE SO I AM VERY CONCERNED. ONCE I WAS ABLE TO GET HOME SAFELY I LOOKED UP THE ISSUE & THERES A RECALL FOR SOME OF MY EXACT CAR MODELS. I CHECKED MY TIRES, RESET MY BATTERY TURNED THE WHEEL BUT NO CHANGE AND MY CAR IS STILL IN GOOD CONDITION. THE AIR BAG SIGN IS ON NOW & HAS NOT WENT OFF. I HAVE HAD ANOTHER RECALL FAILURE IN THE PAST THAT STARTED WHILE DRIVING IN THE MIDDLE OF TRAFFIC. I JUST HOPE I DONT DIE DURING THE NEXT SYSTEM FAILURE.

04/02/2019
Components: STEERING
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) DIAGNOSED THAT THE STEERING SENSOR SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. *BF. CONSUMER STATED DIAGNOSED COMMUNICATION HAD A PROBLEM AND STEERING WHEEL WAS HARD TO TURN. DEALER HAD CAR FOR 23 DAYS MONTH LATER SAME ISSUE. VEHICLE WAS NEVER LOOKED AT. RECALL WAS MENTIONED BY THE CONSUMER BY DEALER DID NOT ACKNOWLEDGE IT. CONSUMER HAS CONTACTED THE MANUFACTURER.*JB

04/01/2019
Components: AIR BAGS
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

TAKATA RECALL - EVERY FORD DEALER SERVICE DEPARTMENT THAT I CALL SAYS THAT THEY DO NOT HAVE THE REPLACEMENT AIRBAG PARTS AND ARE NOT SURE WHEN THEY ARE COMING IN. THEY SEEM TO BE STALLING TO DO THE REPAIR OR THERE IS A REAL ISSUE WITH SUPPLY.

04/01/2019
Components: STEERING
Incident Date: 03/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0AXCR3******
Summary

THE STEERING WHEEL IS HARD TO DRIVE AND "STEERING POWER SYSTEM" ON DASHBOARD.

04/01/2019
Components: STEERING
Incident Date: 11/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

I WAS DRIVING TO WORK WHEN A LIGHT POPPED UP SAYING "SERVICE STEERING". IT WAS FINE UNTIL I TURNED OFF THE CAR AND THEN STARTED IT LATER, WHEN IT WOULDN'T TURN WITHOUT EXCESSIVE FORCE.

04/01/2019
Components: STEERING
Incident Date: 03/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS DRIVING 25 MPH AND THE STEERING WHEEL GOT HARD TO TURN NOW IS TOO HARD TO TURNED

03/29/2019
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 03/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE. WHEN INSIDE THE VEHICLE THE DOOR HANDLE FEELS LOOSE AND MOVES FREELY WHEN PULLING BUT THE DOOR WILL NOT OPEN. YOU CAN OPEN THE DOOR FROM THE OUTSIDE.

03/29/2019
Components: AIR BAGS
Incident Date: 02/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JERRY'S LEESBURG FORD (LOCATED AT 847 E MARKET ST, LEESBURG, VA 20176, (703) 777-0000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

03/28/2019
Components: STEERING
Incident Date: 03/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I TOOK THE CAR TO THE DEALERSHIP BECAUSE SUDDENLY THE POWER STEERING WENT OUT WHEN I HAD A FLAT TIRE. THEY SENT ME AN ESTIMATE AND I DID NOT AGREE TO A $135 DIAGNOSTIC FEE WHEN THERE WAS A RECALL ON THIS SPECIFICALLY. I TOOK THE CAR BACK, THEY KEPT MY WHEEL AND STATED THAT THEY DID THE RECALL WORK ON BOTH THE AIRBAG AND THE STEERING, BUT NEITHER WAS PERFORMED. NOW I'M LEFT WITHOUT A WHEEL AND STILL RIDING ON A DO NUT AND STILL NO POWER STEERING. THIS IS COGGIN FORD, ATLANTIC BLVD JAX, FL

03/28/2019
Components: SUSPENSION,UNKNOWN OR OTHER
Incident Date: 03/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

WHEN I WAS DECELERATING THE CAR WOULD VIBRATE. ONLY HAPPENED IN TOWN, NOT ON HIGHWAY. I WAS TOLD I HAD TO REPLACE THE DRIVESHAFT AND LEFT SPRING, WHICH WAS BROKEN!

03/27/2019
Components: AIR BAGS
Incident Date: 02/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. LYNCH FORD (410 US 30, MT VERNON, IA 52314) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/27/2019
Components: STEERING
Incident Date: 03/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO DRIVE OUT OF THE PARKING LOT, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN PARAMUS (375 NJ-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FORD MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

03/23/2019
Components: AIR BAGS
Incident Date: 03/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC7CR******
Summary

TAKATA RECALL: RECEIVED NOTICE FOR MY VEHICLE, CONTACTED SERVICE DEPARTMENT AT OLATHE FORD (KANSAS). WAS INFORMED THAT PARTS WERE UNAVAILABLE AND THAT THEY WOULD BE UNABLE TO ORDER THEM FOR 'MONTHS'.

03/23/2019
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

I WAS GOING 55 MILES AN HOUR ON BUSY STREET IN FLORIDA, ALL OF SUDDEN CAR WAS GETTING NO GAS, HAD TO PULL OVER, SHUT OFF CAR AND RESTART, THIS HAS HAPPENED TWICE, VERY SPURATIC, VERY DANGEROUS, HAD IT TOWED TO EXECUTIVE AUTO, THEY COULD NOT FIND ANYTHING, AND COULD NOT GET IT TO FAIL AGAIN. DO NOT TRUST IT

03/22/2019
Components: STEERING
Incident Date: 03/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

DRIVING WHEN ALL OF A SUDDEN I COULD NOT STEER MY CAR. POWER STEERING ASSIST FAULT MESSAGE.

03/21/2019
Components: AIR BAGS
Incident Date: 03/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERALD FORD (208 HANSEN BLVD, NORTH AURORA, IL 60542, (630) 401-8097) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/19/2019
Components: AIR BAGS
Incident Date: 02/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TAKATA RECALL - FORD IS LIMITING THE NUMBER OF AIRBAGS BEING SENT TO THE DEALERSHIP HERE IN ROANOKE VA TO 6 PER WEEK. THIS WILL MAKE IT SOME 10 TO 12 WEEKS BEFORE MY CAR IS REPAIRED. ADDITIONALLY, I HAVE ASKED A NUMBER OF TIMES HERE AND AT THE FORD DEALERSHIP IN MANASSAS VA IF MY VEHICLE WAS INVOLVED IN THIS PROBLEM, AND WAS ALWAYS TOLD NO. WHY WAS FORD ALLOWED TO HOLD BACK ON THIS PROBLEM FOR SO LONG? WAS THERE A COVERUP BY FORD OF THE PROBLEM?

03/19/2019
Components: STEERING
Incident Date: 03/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO PAUL MILLER FORD (LOCATED AT 975 E NEW CIRCLE RD, LEXINGTON, KY 40505, (888) 776-0844) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

03/18/2019
Components: AIR BAGS
Incident Date: 02/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. BILL MARSH FORD GAYLORD (1928 S OTSEGO AVE, GAYLORD, MI 49735) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/15/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434) WHO STATED THAT FORD HAD NOT PROVIDED PARTS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/15/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAIRWAY FORD (366 W MAIN ST, CANFIELD, OH 44406, (330)-533-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/15/2019
Components: POWER TRAIN
Incident Date: 03/14/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY AND CRASHED INTO ANOTHER PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

03/13/2019
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

VEHICLE WAS STATIONARY WHEN POWER STEERING WENT OUT AND ADVANCE TRAC. DEALERSHIP FAILS TO ACKNOWLEDGE WHY THEY ADVISE A NEW POWER STEERING RACK AND NEW CONTROL ARMS. WAS TOLD CONTROL ARMS ARE SEIZING UP PUTTING TOO MUCH STRESS ON THE POWER STEERING AND SHORTENING IT OUT. WHY NOT PERFORM THE RECALL WORK FIRST TO SEE IF IT FIXES IT RATHER THAN PROPOSE ALMOST $4,000 WORTH OF REPAIRS? THE RECALL I'M REFERRING TO IS 15V340 AND 15S18

03/13/2019
Components: STEERING,AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE STEERING WHEEL SEIZED AND WOULD NOT MOVE. WHEN THE CONTACT'S SON BROUGHT THE VEHICLE HOME FROM COLLEGE, THE STEERING WHEEL WAS FINE. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL SEIZED AGAIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). ALSO, THE POWER STEERING WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GILLIE HYDE FORD (610 HAPPY VALLEY RD, GLASGOW, KY 42141) WHERE THE MECHANICS ONLY REPAIRED THE AIR BAG AND WERE WAITING FOR THE CONTACT TO GIVE PERMISSION TO SERVICE THE STEERING WHEEL. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY STEERING RECALLS. THE CONTACT WAS HOLDING OFF ON THE STEERING REPAIR UNTIL A RECALL WAS ISSUED; HOWEVER, THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE/PROBLEM ON MONDAY, 4/1/19. THEY SAID THIS VEHICLE WAS NOT COVERED UNDER THE RECALL. THEY REFUSED TO PROVIDE ANY ASSISTANCE WITH CHECKING THE VEHICLE OR MAKING REPAIRS. THE FAILURE MILEAGE WAS 87,000. *TT*JB

03/13/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 03/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

ON MARCH 11, 2019 AS I WAS DRIVING ON THE HIGHWAY, THE STEERING WHEEL LOCKED UP AND WITH ALL MY STRENGTH WAS BARELY ABLE TO NAVIGATE MY 2012 FORD FUSION SAFELY TO MY HOME. DURING THIS INCIDENT I HAD THE 'SERVICE POWER STEERING NOW' INDICATION ON THE IPC (INSTRUMENT PANEL CLUSTER) AS WELL AND AN ADVANTRAC (FORD'S TRACTION CONTROL SYSTEM) LIGHT. THE FOLLOWING DAY I CALLED AND ASKED THE FORD SERVICE ADVISOR IF THERE HAD BEEN A RECALL IN THE PAST FOR POWER STEERING ISSUES ON THIS MODEL. HE SAID NO BUT FOR ME TO TAKE THE CAR IN FOR A DIAGNOSTIC CHECK. I HAD MY CAR TOWED TO CORWIN FORD ON MARCH 12 FOR A CHECK-UP. ON SUCH DATE I GET A CALL FROM CORWIN FORD NOTING THEY WOULD NEED TO REPLACE EPAS AND FRONT SUSPENSION FRONT AND REAR LOWER CONTROL ARMS FOR $3,420. AND ONCE AGAIN, THE SERVICE ADVISOR STATED THAT THERE HAD NEVER BEEN A RECALL FOR THIS ISSUE. I CAN'T AFFORD TO FIX THIS ISSUE AND WILL BE HAVING MY CAR TOWED BACK TO MY HOUSE TOMORROW. I PAID FORD $144 TODAY FOR THE SERVICE CHECK.

03/12/2019
Components: STEERING
Incident Date: 02/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

A COUPLE WEEKS AGO I STARTED MY VEHICHE TO LEAVE WORK. WHEN TRYNG TO STEER THE CAR, I NOTICED IT VERY DIFFICULT TO TURN. I NOTICED THEN ON THE DASH BOARD A POWER STEERING ASSIST FAULT. I WAS ABLE TO DRIVE CAR HOME AND LEFT IT PARKED UNTIL SOME INVESTIGATION ONLINE TO AS WHAT THE PROBLEM WAS. I PULLED UP A REPORT FROM FORD MOTOR CO. THAT THER WAS A SAFETY RECALL 15S18 FOR CERTAIN MODELS AND MODEL YEARS. FORD FUSION 2011-2012 WAS ON THE LIST WITH BUILD DATES SEPT. 7, 2010-FEB. 28, 2012. I CALLED THE FORD CUSTOMER SERVICE NUMBER 1-866-436-7332 TO CONFIRM THERE WAS A SAFETY RECALL FOR THE POWER STEERING AS WELL AS THE PASSAHGER AIRBAG MODULE. THE GENTELMAN TOLD ME AFTER I GAVE HIM MY VIN NUMBER THAT THE TWO SAFETY RECALLS WERE WITHIN MY VIN NUMBER. I THEN PROCEEDED TO SCHEDULE MAINTENANCE ON BOTH SAFETY DEFECTS ON MY CAR SET FOR 3/8/19. LATER IN THE DAY, THE SERVICE DEPT. NOTIFIED ME THAT THE STEERING FAILURE WAS NOT UNDER THE RECALL BECAUSE OF THE BUILD DATE OF THE VEHICHLE. I CALLED FORD BACK ON 3/12/19 FOR ANOTHER VERIFICATION OF THE EFFECT THAT THE POWER STEERING WAS NOT COVERED UNDER RECALL, EVEN THOUGH CAR YEAR AND MILEAGE WAS WITHIN EXTENDED COVERAGE OF A SAFETY RECALL. THEY TOLD ME AGAIN THAT THE STEERING FAILURE WAS NOT UNDER RECALL DUE TO BUILD DATE AND THERE WAS NOTHING ELSE THEY COULD DO. THEY RECOMMENDED I CONTACT NHTSA.GOV TO REPORT THIS ISSUE. DUE TO THE FACT THAT THE POWER STEERING FAILURE WAS A SAFETY RECALL IN PREVIOUS 2011-2012 FORD FUSIONS DOES NOT HELP EXPLAIN THAT A SAME SAFETY FAILURE WOULD NOT BE INCLUDED IN OTHER MFG. DATE VEHICLES WITH A SEPERATE DATE.

03/12/2019
Components: AIR BAGS
Incident Date: 03/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) INDICATED THAT THE PART MAY BECOME AVAILABLE WITHIN WEEKS OR MONTHS. THE DEALER MADE NO MENTION OF A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/12/2019
Components: STEERING
Incident Date: 03/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

POWER STEERING WENT OUT FOLLOWING A FLAT TIRE.

03/09/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

WHEN MOVING, A STRONG BLOW AND VIBRATION OCCURS IN THE CAR AS A RESULT OF CHANGING THE CHANGES IN THE LIME

03/08/2019
Components: STEERING
Incident Date: 08/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE ELECTRIC STEERING UNIT FAILED AS DESCRIBED IN A RECALL FOR OTHER FORD FUSION VEHICLES, BUT MINE SPECIFICALLY WAS NOT COVERED UNDER RECALL.

03/08/2019
Components: STEERING,SUSPENSION,POWER TRAIN
Incident Date: 03/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS PULLING INTO MY DRIVEWAY. SO I DROVE ABOUT .01MILE TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. THE DEALERSHIP QUOTED ME $1809 TO FIX THE STEERING RACK. THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1213.23

03/06/2019
Components: STEERING
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WAS MALFUNCTIONING. THE FAILURE OCCURRED TWICE. AFTER THE FIRST FAILURE, KERRY FORD (155 W KEMPER RD, CINCINNATI, OH 45246, (513) 671-6400) REPROGRAMMED-THE ELECTRIC POWER STEERING, BUT THE FAILURE RECURRED. AFTER THE SECOND FAILURE, AN UNKNOWN DEALER STATED THAT THE FIRST DEALER MIGHT NOT HAVE REPAIRED THE FAILURE CORRECTLY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFEREED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.

03/06/2019
Components: STEERING,SERVICE BRAKES
Incident Date: 02/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

I WAS DRIVING THE VEHICLE ON A CITY STREET WHEN THE BREAK ABS LIGHT CAME ON. TOOK IT TO THE FORD DEALERSHIP AND THEY INFORMED ME THAT THE HYDRAULIC CONTROL AND THE ELECTRIC CONTROL WHERE IN NEED OF REPAIR AT A TOTAL OF $2749. THIS IS A WEIRD ISSUE THAT SEEMS LIKE IT SHOULD BE RECALLED. THE CAR WAS WORKING PERFECTLY AND I HAVE GOTTEN ALL THE TUNE UPS AND KEPT THE CAR UP.

03/06/2019
Components: UNKNOWN OR OTHER
Incident Date: 03/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THE DRIVER INSIDE DOOR HANDLE WILL NOT OPEN DOOR. I SEE THERE HAVE BEEN RECALLS FOR MODELS BEFORE AND AFTER 2012 FOR THIS PROBLEM. I AM 70 YRS OLD AND CANNOT REPAIR THIS MYSELFLF NOT HAVE FUNDS TO HAVE REPAIR. IS THERE A RECALL FOR THIS MODEL AND PROBLEM

03/04/2019
Components: POWER TRAIN
Incident Date: 04/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING IN FIRST AND SECOND GEARS, THE VEHICLE VIOLENTLY HESITATED AND VIBRATED. THE VEHICLE WAS TAKEN TO PARKWAY FORD NORTH (3150 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105, (877) 836-4271) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED TWICE DUE TO THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 149,000.

03/01/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 02/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3H24CL******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE TRUNK OPENED AND THE TRUNK WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,458.

02/27/2019
Components: STEERING
Incident Date: 02/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

VEHICLE WAS IN MOTION TURNING INTO DRIVEWAY WHEN THE POWER STEERING ASSIST FAULT CODE COME ON DASH. TURNED VEHICLE OFF DID IT AGAIN. RESTARTED SECOND TIME AND CODE WENT OFF. WAS PREVIOUSLY FIXED UNDER RECALL IN 2015

02/25/2019
Components: STEERING
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE POWER STEERING SEIZED, BUT THE CONTACT WAS ABLE TO SAFELY PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOUSE. KOONS FORD SILVER SPRING (3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.

02/25/2019
Components: STEERING,AIR BAGS
Incident Date: 03/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. THE CONTACT HAD BEEN WAITING TO SCHEDULE AN APPOINTMENT WITH LORENZO FORD (30725 S FEDERAL HWY, HOMESTEAD, FL 33030, 1-(305) 307-8039) FOR OVER TWO YEARS. A LOANER VEHICLE OPTION WAS NOT OFFERED. THE VEHICLE WAS ALSO INCLUDED IN FIELD SERVICE ACTION NUMBER: 15N01 (EPAS STEERING EFFORTS), BUT THE CONTACT HAD NOT RECEIVED A NOTIFICATION VIA MAIL. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY AND THE MANUFACTURER FIELD SERVICE CAMPAIGN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

02/22/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKATA RECALL TRANMISSION SOMETIMES DOES NOT SHIFT CORRECTLY

02/22/2019
Components: AIR BAGS
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARIS FORD (2020 NE LOOP 286, PARIS, TX 75460, (903) 784-2566) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

02/22/2019
Components: AIR BAGS
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *TR

02/21/2019
Components: STEERING
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

ON MULTIPLE OCCASIONS I GO OUT TO START MY CAR IN THE MORNINGS & I SEE A WARNING ON MY DASHBOARD STATING POWERSTEERING FAULT. WHEN I ATTEMPTED TO BACK OUT OF MY DRIVEWAY I AM UNABLE TO TO TURN THE STEERING WHEEL. I PULL BACK INTO THE DRIVEWAY SO THAT IM NOT BLOCKING THE ROAD. I CUT THE CAR OFF WAIT A MINUTE AND RESTART AND IT STARTS WORKING AGAIN. I SAW THAT THERE'S A RECALL FOR THE POWERSTEERING. I CONTACTED THE LOCAL DEALERSHIP SETUP AN APPOINTMENT. TOOK THE CAR IN & TOLD ME THEY COULD NOT FIX IT BECAUSE IT DIDN'T SHOW THE CODE DURING THE DIAGNOSTIC. THEY THEN TOLD ME THAT NEXT TIME IT HAPPENED TO NOT SHUT OFF THE CAR AND BRING IT IN OR TAKE A PICTURE. I DON'T KNOW HOW I CAN BRING IT IF I CAN'T DRIVE IT AND A TOW TRUCK ISN'T GOING TO PUT A RUNNING CAR ON THE BACK OF THEIR TRUCK. I DON'T UNDERSTAND IF I COME TO YOU WITH A PROBLEM THAT FALLS INTO A RECALL WHY NOT JUST GO AHEAD & REPLACE IT? I DON'T WANT TO BE IN THE CAR WITH MY KIDS DRIVING AND THIS HAPPENS & I CRASH. LORD FORBIDS IF ANYTHING HAPPENS TO ANY OF US NOR ANYONE ELSE WHEN THIS HAPPENS.

02/21/2019
Components: STRUCTURE
Incident Date: 11/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVERS SIDE DOOR HANDLE DOESN'T WORK. DOOR CAN NOT BE LOCKED. THERE IS A SAFETY RECALL ON THE 2013/2014 FUSION FOR A SIMILAR ISSUE.

02/20/2019
Components: STEERING
Incident Date: 02/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO BOB WONDRIES FORD (400 S ATLANTIC BLVD, ALHAMBRA, CA 91801, (626) 380-9079) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

02/17/2019
Components: SERVICE BRAKES
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

WHILE DRIVING AWAY FROM MY CURBSIDE PARKING SPOT TO GO TO WORK, THE DASHBOARD LIGHTS STARTED FLASHING AND SAID SOMETHING ALONG THE LINES OF "BREAK SYSTEM FAILURE" OR "CHECK BREAK SYSTEMS", AND I WAS UNABLE TO BRAKE AT ALL. I MANAGED TO CHANGE COURSE AND PULL OVER AND LET THE CAR STOP ON ITS OWN. ONCE STOPPED, I TURNED THE CAR OFF AND THEN BACK ON AGAIN. I TRIED TO SLOWLY MOVE AND THEN BRAKE, AT WHICH TIME THE BRAKES WERE SUCCESSFUL AND STOPPED THE CAR. I DROVE THE SHORT DISTANCE BACK TO MY HOUSE AND TOOK AN ALTERNATE VEHICLE. THIS IS INCREDIBLY CONCERNING CONSIDERING I CARRY MY WIFE AND THREE CHILDREN IN IT AND WE FREQUENTLY TAKE LONG ROAD TRIPS TO SEE FAMILY. HAD THIS HAPPENED ON ONE OF THOSE TRIPS, ESPECIALLY WHILE DRIVING LONG DISTANCES ON FREEWAYS THAT TEND TO BOTTLENECK, THE RESULTS COULD HAVE BEEN DEVASTATING, NOT JUST FOR US BUT ALSO OTHERS.

02/17/2019
Components: STEERING
Incident Date: 02/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA5CR******
Summary

I HAVE A 2012 FORD FUSION ELECTRIC POWER STEERING WENT OUT ON ME WHILE DRIVING IT ON 2-14-2019 ON THE 99 FREEWAY IN SACRAMENTO CA HAD TO HAVE IT TOW WENT GOT ON COMPUTER BECAUSE ITS A SAFETY PROBLEM AND THERE WAS A RECALL ON THE CAR CALL FORD AND THEY SAID THERE NO RECALL FOR THAT CAR ONLY AIR BAGS I NEED TO NO WHAT I CAN DO ME AND MY KIDS COULD HAVE CRASH

02/15/2019
Components: AIR BAGS
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAM GALLOWAY FORD LINCOLN (1800 BOY SCOUT DR, FORT MYERS, FL 33907, (888) 807-0288) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

02/14/2019
Components: STEERING
Incident Date: 02/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

MY 2012 FORD FUSION V6 3.5 HAS A STEERING PROBLEM, STARTED THE CAR PU IT IN GEAR AND STARTED TO DRIVE AND HAD A HARD TIME STEERING . THE DASH HAD A FLASHING MESSAGE SERVICE POWER STEERING AND SENATRAC NEEDS SERVICED FORD DOESN'T HAVE THIS UNDER THE RECALL BECAUSE OF THE MOTOR ,HOWS IS THIS POSSIBLE IF YOU HAVE A STEERING PART THAT HAS A DEFECT DOESN'T MEAN THE MOTOR OR DATE IT WAS MANUFATCURED HAS ANY THING TO DO WITH FAULTY DESIGN FORD AND THE GOVERMENT NEED'S TO STEP UP AND ADDRESS THE ISSUE, IT COULD OF HAPPENED WHILE DRIVING AND CAUSED AN ACCIDENT OR EVEN A FATALITY IF NOT ADDRESSED, JUST BECAUSE OF NO INJURIES OR FATALITIES DOESN'T MEAN IT CAN'T HAPPEN. I SEEN ALOT OF COMPLAINTS TO THIS PROBLEM WHY CAN'T A PERSON HAVE A SAFE VEHICLE LET'S GET THE ISSUE FIXED!!!!!!

02/13/2019
Components: STEERING
Incident Date: 02/10/2019
Crash: No
Fire: No
Summary

I FOUND OUT AFTER MY STEERING RANDOMLY STOPPED WORKING THAT THERE WAS A SAFETY RECALL. I'VE HAD THE CAR FOR ABOUT 3 YEARS NOW AND FORD IS REFUSING TO FIX IT. THEY SAID SINCE IT IS OVER 150K MILES THAT THEY DONT HAVE TO. THEY NEVER EVEN NOTIFIED ME ABOUT THE RECALL OR IT WOULD HAVE BEEN FIXED ALREADY. THE CAR WAS BEING DRIVEN THE THE POWER STEERING SHUT OFF. NOW I CANT DRIVE THE CAR AT ALL AND SHOULDNT HAVE TO PAY TO FIX IT. I CALLED CUSTOMER SERVICE AND THE DEALERSHIP WOULDNT HELP ME .

02/13/2019
Components: STRUCTURE
Incident Date: 01/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0DC2CR******
Summary

I WAS PARKED. I WAS SITTING IN THE DRIVER'S SEAT TRYING TO GET OUT OF THE DRIVER'S SIDE DOOR. I PULLED ON HANDLE AND SOMETHING INSIDE THE DOOR BROKE. I COULD PULL THE HANDLE BUT THE DOOR WOULD NOT OPEN. I COULD NOT OPEN THE WINDOW BECAUSE THE WINDOW WAS FROZEN SHUT. IT WAS QUITE TERRIFYING THINKING I WOULD BE STUCK IN THE COLD. THEN I REALIZED I COULD EXIT THROUGH ANOTHER DOOR BUT I HAD TO CRAWL INTO THE PASSENGER SEAT FROM THE DRIVER'S SEAT. IF THIS HAD BEEN AN EMERGENCY SITUATION, I DON'T THINK IT WOULD BE SAFE FOR THE DOOR TO LOCK SHUT LIKE THAT. SINCE THEN, I HAVE NOT BEEN ABLE TO OPEN THE DRIVER'S SIDE DOOR FROM THE INSIDE, AND IF I CAN'T OPEN THE WINDOW IN FREEZING WEATHER TO REACH OUTSIDE (FROM INSIDE) THE CAR TO OPEN IT, I HAVE TO CRAWL TO PASSENGER'S SEAT TO GET OUT.

02/13/2019
Components: STEERING
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS DRIVING TO SCHOOL AND SUDDENLY GOT A MESSAGE ON THE DASHBOARD THAT READ 'SERVICE POWER STEERING NOW.' I LOOKED IT UP TO FIND OUT THAT IT IS A VERY COMMON PROBLEM IN A LOT OF FORD FUSIONS. MINE IS A 2012 WITH 63K MILES AND VERY WELL TAKEN CARE OF. I WOULD LIKE AND HOPE FOR THERE TO BE A RECALL ON THIS SO I CAN GET IT FIXED INSTEAD OF PAYING FORD ALL THAT MONEY.

02/12/2019
Components: STEERING
Incident Date: 09/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

POWER STEERING FAILED WHILE DRIVING THIS VEHICLE, AND IT COST OVER $1,600 TO REPAIR. FORD MOTOR COMPANY CLAIMS THIS VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER 15V34

02/12/2019
Components: AIR BAGS
Incident Date: 01/28/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM TIDWELL FORD (2205 BARRETT LAKES BOULEVARD, KENNESAW, GA 30144, (770) 427-5531) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/12/2019
Components: STEERING
Incident Date: 01/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

THE POWER STEERING WENT OUT WHILE I WAS DRIVING I SEE THERE WAS A RECALL BACK IN 2015. I HAVE ONLY HAD THE CAR THE CAR A YEAR. CAN I TAKE IT TO A FORD DEALER AND HAVE THIS AND MY AIR BAG RECALL FIXED FREE OF CHARGE?

02/11/2019
Components: STEERING
Incident Date: 01/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WHILE DRIVING MY CHILDREN TO SCHOOL, AND ALREADY GETTING CLOSE TO THE DROP OFF LOCATION (INSIDE THE SCHOOL AND WHERE CHILDREN ALREADY WALKING THROUGHOUT THE PARKING LOT) THE STEERING WHEEL LOCKED UP MAKING IT IMPOSSIBLE TO STEER WHILE MY CAR WAS IN MOTION. LUCKILY I WAS JUST TRAVELING AT ABOUT 5MPH, AND THERE WAS NOBODY INFORM OF MY AT THE TIME AND I DID NOT RUN OVER ANY ONE. WHEN THIS HAPPENED, A MESSAGE CAME ON THE DASHBOARD THAT READ SOMETHING ABOUT STEERING FAILURE. I HAD TO DRIVE UP TO A SAFE LOCATION WHERE I LEFT MY VEHICLE PARKED AND HAD TO CALL SOMEONE TO PICK ME UP. THIS IS MY WIFE'S CAR BUT ON THIS DAY I TOOK MY KIDS TO SCHOOL. HAD IT BEEN HER DRIVING OR IF I OR HER WERE TRAVELING AT A HIGHER SPEED I FEAR THERE WOULD HAVE BEEN A VERY DIFFERENT OUTCOME.

02/10/2019
Components: STEERING
Incident Date: 10/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

DURING DRIVING MY FUSION THE DAHBORD STARTED SHOWING THE ELECTRIC POWER ASSIST SYSTEM AND THE CAR BECAME HARD TO TURN LIKE I HAD NO POWER STEERING .I TOOK IT TO FORD AND WAS TOLD IT WAS A RECALL ON MY CAR BUT I HAD MISSED THE RECALL DATE FOR IT TO BE REPAIRED AND THAT FORD WAS NOT OBLIGATE TO REPAIR IT THAT IT WAS MY PROBLEM.CALLED WERE I GOT THE CAR FROM THEY TOLD ME IT WAS REPAIRED BECAUSE YOU CAN'T SELL A CAR WITH A RECALL.ICALLED FORD AND GOT MY CALL PASSED AROUND AND STILL NO GOOD ANSWER TO WHY MY CAR IS STILL NOT UNDER RECALL BECAUSE IT WAS NOT FIXED PROPERLY BECAUSE THERE'S NO RESPOND WHY THE NEXT BUYER SHOULD BE STUCK WITH THE SAME PROBLEM.SHAME ON FORD.

02/09/2019
Components: STEERING
Incident Date: 02/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

LOSS OF POWER STEERING, SERVICE POWER STEERING NOW, WARNING ON DASH. CODE READS STEERING COLUMN ANGLE SENSOR, FAILURE OCCURED WHILE IN MOTION, INNER CITY TRAFFIC

02/08/2019
Components: AIR BAGS
Incident Date: 08/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4AR******
Summary

TAKATA RECALL

02/08/2019
Components: STEERING
Incident Date: 02/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED, AND THE POWER STEERING AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE ENGINE WAS POWERED OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED SUNKLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,792.

02/07/2019
Components: STEERING,AIR BAGS
Incident Date: 01/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH AND ATTEMPTING TO TURN LEFT, THE STEERING LOST POWER WITHOUT WARNING AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT WAS INFORMED TO CALL THE DEALER AND THAT BOTH THE STEERING AND AIR BAG WOULD BE REPAIRED FOR FREE. THE VEHICLE WAS TAKEN TO FIVE STAR FORD STONE MOUNTAIN (678-384-4242, LOCATED AT 3800 US-78, SNELLVILLE, GA 30039) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WOULD NOT BE COVERED. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS INFORMED THAT THE REPRESENTATIVE WHO STATED THAT BOTH PARTS WOULD BE COVERED MADE A MISTAKE; THEREFORE, THE STEERING WOULD NOT BE COVERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.

02/07/2019
Components: AIR BAGS
Incident Date: 05/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. CUTTER FORD (98-015 KAMEHAMEHA HWY, AILEA, HI 96701) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

02/06/2019
Components: AIR BAGS
Incident Date: 02/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TAKATA RECALL. SO FAR MY FORD DEALERSHIP NOR FORD MOTOR CO. HAS NOT CONTACTED ME ABOUT THE RECALL OF MY AIRBAG'S. IS THERE IN FACT A RECALL OF MY VEHICLE OR NOT?

02/06/2019
Components: STEERING
Incident Date: 02/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO TURN THE ENGINE OFF, WAIT A FEW MINUTES, AND RESTART THE ENGINE TO REBOOT THE POWER STEERING. THE FAILURE MADE TURNING THE STEERING WHEEL DIFFICULT AND EXCESSIVE STRENGTH HAD TO BE USED. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 85,000.

02/06/2019
Components: STEERING,SUSPENSION
Incident Date: 01/21/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE ABS INDICATOR ILLUMINATED. ADDITIONALLY, THE "SERVICE POWER STEERING NOW" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO METRO FORD (6455 S WESTERN AVE, CHICAGO, IL 60636, (866) 920-4068) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). AFTER LEAVING THE DEALER, THE POWER STEERING FAULT AND ABS TRACK INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TIE ROD AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPAIRED; HOWEVER, THEY DECLINED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 136,684. THE VIN WAS NOT AVAILABLE.

02/05/2019
Components: STEERING
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

POWER STEERING WARNING LIGHT ON DASH CAME FLASHED AND STAYED ON, VEHICLE VERY HARD TO STEER

01/31/2019
Components: STEERING
Incident Date: 01/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

MY VECHICLE IS IN MOTION AND THEN ALL OF A SUDDEN THE STEERING WHEEL LOCKS,THE CAR MAKES NOISES AND I GET AN ERROR ON MY DASHBOARD THAT SAYS STEERING WHEEL ASSIST OR POWER STEERING ASSIT. WHILE THIS IS HAPENING, I AM UNABLE TO MOVE THE STEERING WHEEL. IT IS LOCKED. VERY DANGEROUS AS I AM DRIVING AND ONE DAY CAN CAUSE AN ACCIDENT DUE TO THIS MALFUNCTION. THIS HAS HAPPENED 4 TIMES WITHIN THE MONTH.

01/31/2019
Components: STEERING
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: FAHP0HA4CR2******
Summary

4 TIMES IN THE PAST MONTH, MY VEHICLE HAS EXPERIENCED A LOSS OF POWER STEERING ASSIST WHILE IN MOTION WHICH CAUSES THE STEERING WHEEL TO LOCK AND I AM UNABLE TO TURN. WHILE THIS IS HAPPENING, THE CAR BEEPS AND A LIGHT COMES ON THE DASHBOARD THAT SAYS SOMETHING LIKE STEERING WHEEL ASSIST FAILURE OR POWER STEERING ASSIST. THIS HAS OCCURED 4 TIMES AND IS VERY DANGEROUS AS I AM UNABLE TO TURN THE WHEEL TO TURN THE VECHIEL TO THE SIDE OF THE ROAD FOR SAFETY. THE CAR IS IN MOTION ALL WHILE THE STEERING WHEEL SHUTS DOWN. THIS WILL END UP CAUSING AN ACCIDENT ONE DAY. I HAVE REVIEWED MY VIN AND I DO NOT SEE AN ACTIVE RECALL FOR THIS, HOWEVER WHEN INPUTING MY CAR INFORMATION, IT SHOWS THAT THERE WAS A RECALL FOR THE SAME ISSUE FOR CARS: 2012 FORD FUSION AND I BELIEVE MY CAR SHOULD HAVE BEEN PART OF THIS RECALL. ALL 4 TIMES THAT IT HAS HAPPENED, THE CAR WAS IN MOTION, IN A CITY STREET WHILE TURNING THE WHEEL TO MAKE A TURN. ALTHOUGH I DO NOT HAVE A PICTURE TO SHOW AT THE MOMENT, NEXT TIME IT HAPPENS I WILL HAVE ONE SHOULD YOU CONTACT ME AND NEED AN IMAGE OF WHAT IS OCCURING.

01/31/2019
Components: STEERING
Incident Date: 01/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3F24CL******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE VEHICLE INTO GEAR, THE STEERING WHEEL SEIZED. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND COULD NOT TURN THE STEERING WHEEL ONCE IT WAS BACKED OUT INTO THE STREET. A MESSAGE STATING "STEERING ASSIST FAULT SERVICE REQUIRED" APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED, BUT THE CONTACT PLANNED TO MAKE AN APPOINTMENT WITH ROCHESTER FORD (4900 US-52, ROCHESTER, MN 55901, (507) 288-7564). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.

01/30/2019
Components: ENGINE
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: FA6POHR2DR2******
Summary

MY VEHICLE BEGAN TO OVERHEAT AS A RESULT OF A RECALL. I BROUGHT THE VEHICLE INTO MY DEALERSHIP AND THEY TOLD ME THE MANUFACTURERS DEFECT HAD RUINED MY ENGINE AND IT NEEDED TO BE REPLACED. FORD HAS REFUSED TO REPAIR THE VEHICLE WHICH IS NOW INOPERABLE. THEY CLAIM IT'S OUT OF WARRANTY BUT HOW CAN MY WARRANTY BE VOID IF IT'S A RECALL DEFECT.

01/29/2019
Components: STEERING
Incident Date: 07/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING LOST POWER AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MID BAY FORD LINCOLN AT 831-288-6294 (LOCATED AT 550 AUTO CENTER DR, WATSONVILLE, CA 95076) AND A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

01/29/2019
Components: STEERING
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

01/25/2019
Components: SERVICE BRAKES
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND CALIPERS, BUT THE FAILURE CONTINUED. THE MECHANIC DIAGNOSED THAT THE ANTI-LOCK BRAKING SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000. *BF. *TR

01/24/2019
Components: STEERING
Incident Date: 01/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

I COME TO YOU WITH GREAT CONCERN ABOUT A SITUATION THAT RECENTLY HAPPENED TO ME WITH MY 2012 FORD FUSION. ON JANUARY 17, 2019, I WAS DRIVING 60 MILES PER HOUR DOWN THE ROAD WITH MY DAUGHTER. WHILE I AM DRIVING WITH NO NOTICE, MY POWER STEERING COMPLETELY WENT OUT. I WAS UNABLE TO MOVE MY STEERING WHEEL; THE SAFETY OF THIS ISSUE WAS EXTREME, AND I FEEL THAT BECAUSE THIS WAS A RECALL MY EXPERIENCE SHOULD BE UNDER THE SAFETY OF THE CUSTOMER AND THE RELIABILITY OF THE FORD INDUSTRY AND THE RECALL WOULD HAVE BEEN GRANTED WITH NO CONCERNS. I PURCHASE THIS VEHICLE BRAND NEW AS A 2012 FORD FUSION SEL, I'VE BEEN THE ONLY OWNER TO THIS CAR AND I BECAUSE I MUST COMMUTE TO WORK MY MILES HAVE BEEN HIGHER THAN AVERAGE 2012 CARS. TWO YEARS AGO I BROUGHT MY CAR INTO THE FORD DEALERSHIP FOR MAINTENANCE THAT NEEDS TO BE COMPLETED AND I ASKED ABOUT THE RECALL OF THE POWER STEERING AND THEY SAID, "DON'T BRING IT IN UNTIL THERE'S A PROBLEM" SINCE I FEEL FORD HAS NEVER GEARED ME THE WRONG DIRECTION I LITERALLY TOOK THEIR WORD SERIOUSLY AND I DIDN'T DO ANYTHING ABOUT. TWO YEARS LATER I NOW HAVE A SERIOUS PROBLEM NOT ONLY WAS THE SAFETY OF ME AND MY CHILD AT THE FOREFRONT THE PROBLEM NOW THE FINANCIALLY IT'S BECOMING A BARRIER TO MY LIFE. WHEN I CALLED LAST WEEK, EVEN THE FORD DEALERSHIP AGREED THAT YOU WOULDN'T HAVE FIXED THE POWER STEERING UNLESS THERE WAS A PROBLEM. WHEN I CALL UP TO FORD DEALERSHIP ASKING ABOUT THIS RECALL AND THEM TELLING ME THAT I AM OVER THE MILEAGE OF THE RECALL/WARRANTY AND THEY WILL NOT COVER EVEN A DIME OF THIS RECALL GIVES ME GREAT CONCERN. I CALLED NHTSA VEHICLE SAFETY HOTLINE AND THEY ASSURED ME THAT THERE WAS NO MILEAGE RESTRICTION ON THIS RECALL AND IT WAS JUST A TENURE RANGE THAT NEEDED TO BE COMPLETED. I'M ASKING YOU TO REVIEW AND I'M REQUESTING THAT I RECEIVED THE $1800 REIMBURSEMENT CHECK BACK.

01/23/2019
Components: STEERING
Incident Date: 01/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED INTERMITTENTLY AND THE MESSAGES "SERVICE POWER STEERING" AND "ADVANCE TRACK" APPEARED. THE VEHICLE WAS TAKEN TO BOB RIDING FORD (3103 N. 22ND ST, DECATUR, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 74,000.

01/22/2019
Components: ELECTRICAL SYSTEM
Incident Date: 12/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

BLOWER MOTOR AND RESISTERS OVER HEATING AND SHORTING OUT. NEEDS REPLACING

01/21/2019
Components: STEERING
Incident Date: 01/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

I GOT OUT OF MY JOB ON A SATURDAY AND ONCE I GOT TO MY 2012 FORD FUSION AND TURNED IT ON, MY DASHBOARD DISPLAY A MESSAGE SAYING "SERVICE POWER STEERING NOW". THE STEERING WAS SO STIFF TO THE POINT THAT IT'S TOO DANGEROUS TO DRIVE IT OUT ON THE STREETS. I THEN GOT ON MY PHONE TO SEE IF THERE'S A QUICK FIX TO IT AND ENDED UP FINDING OUT THAT MY CAR HAS A RECALL FOR THE POWER STEERING. SO I CALLED MY MOM TO COME PICK ME UP AND LEAVE THE CAR AT MY JOB'S PARKING LOT. ONCE I GOT HOME I CALLED MY FORD DEALER TO FIND OUT MORE ABOUT THIS RECALL, BUT THEIR CUSTOMER SERVICE WAS CLOSED. SO I WAITED TILL MONDAY TO CALL THEM, ONCE I CALLED THEM I ENDED UP FINDING OUT THAT MY CAR HAS ANOTHER RECALL RELATING TO THE PASSENGER'S AIRBAG. SO I HAD A TOW TRUCK TAKE MY CAR TO NEAREST FORD DEALER SO THEY CAN RESOLVE THE PROBLEM. I TALKED TO A REPRESENTATIVE AND HE TOLD ME SINCE MY CAR HAD BEEN IN AN ACCIDENT (PAST OWNER HAD THE ACCIDENT) THAT THEY MIGHT NOT SERVICE THE POWER STEERING BUT THEY WILL FIX THE AIRBAGS FOR SURE. SO I LEFT MY CAR AT THE DEALER. LATER ON THE DAY, HE CALLS ME SAYING THAT CARS OVER 150K ARE NO LONGER ELIGIBLE FOR THE POWER STEERING SERVICE BUT THAT THEY WILL RESOLVE THE AIRBAG PROBLEM. TO ME IT SEEMS UNFAIR FOR THEM NOT TO RESOLVE THE POWER STEERING PROBLEM BECAUSE I DIDN'T KNOW ANYTHING ABOUT ANY RECALL FOR MY CAR AND THAT THIS A FACTORY DEFECT. IT'S UNSAFE TO DRIVE A CAR WHEN IT STILL HAS A FACTORY PROBLEM AND CAN HAPPEN ANYTIME, EVEN WHEN I'M DRIVING.

01/18/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). RIVERSIDE FORD LINCOLN (2089 RIVERSIDE DR, MACON, GA 31204, 478-464-2900) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/18/2019
Components: AIR BAGS
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WALNUT CREEK FORD (1800 N MAIN ST, WALNUT CREEK, CA 94596, (925) 932-2900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/17/2019
Components: STRUCTURE
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

THE DRIVERS SIDE DOOR WILL NOT OPEN FROM INSIDE AT ALL. I HAVE TO HAVE SOMEONE OPEN IT FROM THE OUTSIDE FOR ME OR ROLL DOWN THE WINDOW TWIST AROUND IN THE SEAT AND OPEN IT FOR MYSELF. I THEN HAVE TO ROLL THE WI DOW BACK UP. I HAVE ONLY 72120 MILES ON THIS CAR. IT IS RIDICULOUS. I CAN EASILY GET TRAPPED INSIDE IN AN ACCIDENT AND NOT BE ABLE TO GET MYSELF OUT. I CALLED THE DEALERSHIP AND WAS TOLD THAT IT WAS NOT UNDER WARRANTY AND I WOULD NEED TO FIX IT AT COST. I AM THE ONLY OWNER OF THIS CAR HOW IS THAT POSSIBLE? I LOOKED ONLINE TO SEE HOW MANY OTHERS HAVE HAD THIS ISSUE AND IT IS A SERIOUS PROBLEM. HOW HAS NOBODY GOTTEN KILLED BY BEING TRAPPED IN THE CAR? LUCK! I AM SCARED TO DRIVE IT SINCE IT IS WINTER AND KNOW MY FELLOW DRIVERS ARE NOT AS CAUTIOUS AS I AM. I NEED TO SAVE UP MONEY TO BE ABLE TO GET THIS FIXED YET I AM SCARED TO DRIVE TO WORK. WHAT A CRAZY WORLD WE LIVE IN. U WILL NEVER BUY FORD AGAIN AND IT WAS BRAND NEW.

01/17/2019
Components: STEERING
Incident Date: 01/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE SERVICE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AS A RESULT, THE STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO WYATT JOHN FORD (LOCATED AT 646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 153,141.

01/15/2019
Components: EXTERIOR LIGHTING
Incident Date: 01/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THIS PROBLEM BEGAN ABOUT 2 1/2 YEARS AGO WITH BACK TURN SIGNALS, BOTH LEFT AND RIGHT, WILL GO OUT APPROXIMATELY EVER 6 MONTHS. WHEN ONE SIDE GOES OUT, I REPLACE , BUT THEN 2 WEEKS LATER THE OTHER SIDE GOES OUT. GOOD FOR 6 MONTHS THEN SAME THING. AS OF TODAY 1/15/2019 MY RIGHT SIDE JUST WENT OUT AGAIN. I HAVE TAKEN TO DEALER BUT THEY SAY NOTHING IS WRONG OR NO RECALLS THEY ARE AWARE OF AT THE TIME. NEVER MENTIONED ANY BURNING AS I HAVE SEEN IN OTHER COMPLAINTS WITH THIS VEHICLE ISSUE. NOT SURE WHAT TO DO ANYMORE. WILL CALL FORD DIRECTLY BUT DON'T FEEL IT WILL BE HELPFUL

01/15/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 01/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

POWER STEERING FAILURE

01/14/2019
Components: STEERING
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE FAILURE MILEAGE WAS 149,000.

01/13/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

AS I WAS DRIVING DOWN THE HIGHWAY AT 75 MPH, MY CONTROL PANEL STARTING LIGHTING UP WITH A BRAKE LIGHT, ABS LIGHT, AND TRACTION CONTROL LIGHT. I WAS TERRIFIED THAT I WASN'T GOING TO BE ABLE TO STOP. AS I APPROACHED THE NEXT EXIT, I TRIED STEPPING ON THE BRAKES BUT IT WAS LIKE PUSHING ON AIR FOR A GOOD 10-15 SECONDS BEFORE MY CAR WOULD COME TO A STOP. ONCE THE CAR STOPPED IT WOULD CONTINUE TO ROLL SLIGHTLY. I HAPPEN TO BE TAKING IT FOR AN OIL CHANGE THAT DAY SO I HAD THEM LOOK AT IT. I HAVE ATTACHED A PICTURE OF WHAT THE CODES READ FOR THEM. MY REGULAR MECHANIC ASKED THAT I TAKE IT TO A FORD DEALERSHIP. I HAVEN'T BEEN ABLE TO DRIVE MY CAR TO WORK FOR A FEW DAYS BECAUSE I AM A TEACHER AND HAVEN'T BEEN ABLE TO GET IT TO A FORD DELAERSHIP. AFTER READING ARTICLES ONLINE AND FINDING THIS SPECIFIC ARTICLE HTTPS://WWW.FORBES.COM/SITES/JENSEN/2018/04/24/BRAKE-FAILURE-FEDS-INVESTIGATE-WHETHER-FORD-SHOULD-RECALL-ONE-MILLION-SEDANS/#CA8321370C67 I FEEL THAT THERE SHOULD BE A RECALL ON THIS VERY DANGEROUS, SCARY PROBLEM.

01/10/2019
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO HIS DESTINATION WITH NO POWER STEERING ABILITY. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. GRIFFETH FORD LINCOLN (LOCATED AT 213 MAIN ST, PRESQUE ISLE, ME 04769, (207)-764-4129) DIAGNOSED THAT THE STEERING GEAR AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 67,809. *TT*JB

01/10/2019
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PENSKE FORD (8970 LA MESA BLVD, LA MESA, CA 91942, 877 724-7042) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/09/2019
Components: STEERING
Incident Date: 01/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING ASST FAILURE. CAR STEERING WHEEL LOCKS UP AND CAR IS RENDERED NOT DRIVEABLE. PROBLEM STARTS WHEN CAR IS STARTED WHILE IN PARK. HAS HAPPENED 2 TIMES. HAVE HAD TO SHUT CAR OFF NUMEROUS TIMES AND RESTART. CAR IS OKAY TO DRIVE AFTER AWHILE.

01/09/2019
Components: ELECTRICAL SYSTEM
Incident Date: 01/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

IF MY CAR SITS FOR MORE THAN THREE DAYS, THE BATTERY IS DEAD. I'VE TAKEN IT INTO THE DEALER MULTIPLE TIMES (AT LEAST 5 OR MORE TIMES, NOW I JUST LIVE WITH THE PROBLEM, SINCE IT'S NO LONGER UNDER WARRANTY). THE FORD DEALERSHIP SAID THEY COULDN'T FIND ANY ISSUES. ALL THEY DID, IS RECHARGE THE BATTERY A FEW TIMES AND EVENTUALLY, REPLACED THE BATTERY. EVEN WITH THE NEWER BATTERY, IT STILL HAS THE SAME PROBLEM: DEAD BATTERY AFTER THREE DAYS. IF I CHARGE THE BATTERY UP TO 100%, TWENTY-FOUR HOURS LATER, THE % RATE HAS DROPPED ABOUT 35%, DOWN TO LEVEL OF 65-67%. IT'S DOWN THIS SINCE I BOUGHT THE CAR WHEN IT WAS NEW. *TR

01/08/2019
Components: STEERING
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE CONTACT NEEDED EXTRA STRENGTH TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AFTER RESTARTING THE VEHICLE, THE STEERING WHEEL BECAME OPERABLE AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.

01/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/06/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TAKATA RECALL INCIDENT WHERE ON MULTIPLE OCCASIONS VEHICLE WAS JUMPING OUT OF GEAR , ONE SPECIFIC INCIDENT WHERE TWO PASSENGERS WHERE IN VEHICLE AND VEHICLE JUMPED INTO DEPARTMENT OF VEHICLE BUILDING WHILE CAR WAS IN PARKED GEAR AND POLICE REPORT WAS MADE DUE TO NO ONE PHYSICALLY IN DRIVERS SEAT.

01/07/2019
Components: STEERING
Incident Date: 12/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED IN A PARKING LOT, THE POWER STEERING SEIZED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (BAYOU FORD, 555 BELLE TERRE BLVD, LA PLACE, LA 70068, (985) 652-8000) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS16783979. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 123,000.

01/05/2019
Components: STEERING
Incident Date: 01/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I HAVE A 2012 FORD FUSION, EVER SINCE I BOUGHT IT I HAVE HAD ISSUES WITH THE POWER STEERING. I WOULD GO TO MAKE A TURN AND THE POWER STEERING WOULD GO. I ALMOST CAUSED 2 ACCIDENTS. I WOULD SHUT THE CAR OFF AND WAIT ABOUT 1 TO2 MINS AND START THE CAR AND IT WOULD BE FINE. I CALLED THE FORD DEALER SHIP NUMEROUS TIMES AND ALL I GOT WAS "THERES NOTHING WE CAN DO". I THEN TAKE IT IN FOR A AIRBAG RECALL AND TELL THEM THAT THE POWER STEERING IS STILL DOING THE SAME THING. THEIR RESPONSE WAS WE CAN CHECK IT WITH A DIAGNOSTIC TEST IF IT READS CODES WE CAN REPLACE IF NOT WE WILL RESET IT. I PICK MY VECHICAL UP AND THE 2ND DAY IT DOES IT AGAIN. I DO THE SAME SHUT IT OFF AND RESTART EVERYTHING WORKS. IT DOES IT FOR ABOUT 3 WEEKS ABOUT TWICE EACH WEEK. I GO TO DRIVE HOME ON THE INTERSTATE AND ALL OF A SUDDEN I LOOSE ALL POWER STEERING. I PULL OVER AND SHUT CAR OFF AND RESTART AND NOTHING STILL NO POWERSTEERING. I DRIVE IT ALL THE HOME AND CALL THE DEALER THE NEXT MORNING AND GET TOLD THETES NOTHING WE CAN DO MAAM. NOW THEY WANT TO CHARGE ME 1800 TO FIX IT WHEN IT CLEARLY SHOULD HAVE BEEN WHEN IT WAS IN THE SHOP. I HAVE ALMOST CAUSED ACCIDENTS DO TO THIS ISSUE. I FEEL FORD SHOULD FIX THE ISSUE.

01/05/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 12/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

2012 FUSION WITH 62,000 MILES. WHEN STATIONARY, IT MAKES A SOUND WHEN YOU TURN THE STEERING WHEEL JUST SLIGHTLY EITHER WAY. MECHANIC SAYS THE ELECTRIC RACK AND PINION IS THE PROBLEM AND IT SOUNDS LIKE THIS IS A COMMON ISSUE. I DON'T THINK I SHOULD BE HAVING THIS ISSUE AT ONLY 62,000 MILES. THIS IS A VERY EXPENSIVE FIX. SOUNDS TO ME LIKE THERE SHOULD BE A RECALL ON THIS.

01/03/2019
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE RECALL WAS ISSUED ON JANUARY 10, 2017. THE CONTACT WAS UNCERTAIN WHEN TO CONTACT THE DEALER AND RECEIVED MORE THAN TWO RECALL NOTICES FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED REGARDING PART DISTRIBUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/03/2019
Components: STEERING
Incident Date: 12/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO PERRY FORD OF NATIONAL CITY (2050 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, 619-477-2711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

01/03/2019
Components: AIR BAGS
Incident Date: 05/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TAKATA RECALL. RECEIVED A LETTER DATED MAY 1028 THAT THERE WAS A RECALL ON THE AIR BAG INFLATOR AND THAT PARTS WOULD BE AVAILABLE DURING THE SECOND AND THIRD QUARTERS OF 2018. IT IS NOW JANUARY 2019 AND STILL NOT NOTIFICATION THAT PARTS ARE AVAILABLE. WE ARE DRIVING THIS VEHICLE AND HAVEN'T ASKED FOR A RENTAL, BUT IT IS REALLY SAFE FOR THE PASSENGER AIR BAG. THIS HAS GONE ON TOO LONG.

01/03/2019
Components: SERVICE BRAKES
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

AT 80,000, MY BRAKES FAILED. IT STARTED WHEN I STARTED THE CAR IN THE MORNING AFTER IT SAT IN THE GARAGE OVERNIGHT. WHEN I STARTED THE CAR, I PUT MY FOOT ON THE BRAKE AND THEN PUT HE CAR IN REVERSE. MY FOOT WENT TO THE FLOOR BOARD TO STOP THE CAR. NORMALLY, I BARELY TAP THE BRAKE PEDAL FOR IT TO STOP. THIS HAPPENED TWICE AND I TOOK IT TO A BRAKE SHOP. THEY REALIZED THIS BRAKE FAILURE HAPPENS BOTH GOING FORWARD AND REVERSE AFTER THE CAR SAT FOR OVERNIGHT. AFTER RESEARCH, THEY REALIZED THAT THIS IS A MAJOR BRAKE PROBLEM AND SUGGESTED I VISIT A FORD SERVICE CENTER SINCE THEY WERE NOT EQUIPPED FOR THIS TYPE OF REPAIR. I HAD THE FUSION TOWED TO MY LOCAL FORD DEALER. AFTER THE FIRST DIAGNOSTIC, THE DEALER SAID THAT IT IS THE HYDRAULIC CONTROL UNIT. I THEN MENTIONED TO THE DEALER EMPLOYEE THAT THERE ARE MANY REPORTS ON THIS VEHICLE HAVING THIS SAME SITUATION AND IT IS UNDER INVESTIGATION.

01/02/2019
Components: STEERING
Incident Date: 12/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

ON THE EVENING OF DEC 29TH, UPON TURNING MY CAR ON WHILE AWAY ON A TRIP TO MORIN HEIGHTS (QUEBEC, CANADA), A "POWER STEERING FAULT" FLASHED ON MY DASH, AND I WAS UNABLE TO TURN MY STEERING WHEEL. NEIGHBOURS IN THE COTTAGE TOLD ME TO DRIVE TO A GAS STATION 1 MILE AWAY WITH MY BLINKERS ON, AND ASK FOR POWER STEERING FLUID. I BARELY MADE IT HALF A MILE OUT OF THE MORIN HEIGHTS VILLAGE, WHEN I GOT STUCK MAKING A SHARP RIGHT TURN FROM RUE ALLEN TO RUE BENNETT TO GET TO ESSO (723 CHEMIN DU VILLAGE, MORIN-HEIGHTS, QC). MY STEERING WHEEL WOULD NOT TURN RIGHT, AND I DANGEROUSLY ENDED UP IN THE LANE FACING OPPOSITE TRAFFIC. I TRIED TO TURN IT LEFT AND CONTINUE GOING STRAIGHT, BUT GOT STUCK IN THE MIDDLE OF THE INTERSECTION. CARS NEARLY HIT ME AND EVERYONE WAS HONKING AT ME. A STRANGER PULLED OVER NEXT TO ME AND USED MANUAL FORCE ON THE STEERING WHEEL TO STEER MY CAR BACK AROUND, AND DROVE IT TO THE ESSO HALF A MILE AWAY. I BOUGHT POWER STEERING FLUID, ONLY TO DISCOVER THERE WAS NO COMPARTMENT TO PUT IT INTO, AND LEARNT THAT THIS IS AN INTERMITTENT ELECTRICAL PROBLEM. WE PARKED MY CAR AT THE GAS STATION AND DEBATED HOW LONG I'LL LEAVE IT THERE FOR, HOW I'LL DRIVE BACK TO NY 480 MILES AWAY, HOW I AM GOING TO RESOLVE THIS MEANWHILE IT'S -15 DEGREES CELSIUS OUTSIDE AND I'M GETTING FROSTBITTEN. AFTER TURNING THE CAR BACK ON, THE "POWER STEER FAULT" WARNING DISAPPEARED AND MY STEERING WHEEL WAS BACK TO NORMAL. NEXT DAY ALL SERVICE SHOPS WERE CLOSED (SUNDAY), AND MONDAY WAS NEW YEARS HOLIDAY. I WAS NERVOUS ABOUT DRIVING THIS UNSAFE VEHICLE IN THE MIDDLE OF THE CHRISTMAS/NEW YEAR HOLIDAYS BACK TO NY, BUT HAD NO OTHER CHOICE. I AM ABSOLUTELY MORTIFIED THAT AFTER SO MANY COMPLAINTS TO FORD CORPORATE ABOUT MY AIRBAG REPLACEMENT, THIS HAD TO HAPPEN. I DEMAND A REPLACEMENT VEHICLE AND FOR SOMEONE TO REACH OUT AND DO SOMETHING ABOUT THESE RECALLS THAT ARE ISSUED, YET NO ACTION BEING TAKEN.

12/31/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3F23CL******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WAYNE FORD (444 US-46, WAYNE, NJ 07470, (973) 256-8800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/28/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/20/2018
Crash: No
Fire: No
Summary

MOTOR STARTS SPUTTERING AND THEN DIES, I STOP, THEN I START IT UP AND ITS FINE -FOR A WHILE.

12/28/2018
Components: STEERING
Incident Date: 10/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

POWER STEERING CONTROL MODULE/ POWER STEERING ASSIST

12/28/2018
Components: STEERING
Incident Date: 12/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

WHILE DRIVING, THE SERVICE POWER STEERING NOW LIGHT CAME ON, MAKE IT VERY HARD TO TAKE.TURNS ON ROADS, IN DRIVEWAYS ECT. AFTER DOING SOME RESEARCH I FOUND THAT THIS IS A SIMILAR RECALL FOR FORD IN 2015. HOWEVER MY VIN NUMBER IS NOT DISPLAYING THE RECALL FORNTHENPOWER STEERING ISSUE. THIS IS A VERY DANGEROUS SITUATION.

12/27/2018
Components: AIR BAGS
Incident Date: 12/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (PHIL LONG FORD OF MOTOR CITY, 1212 MOTOR CITY DR, COLORADO SPRINGS, CO 80905, 719-694-3487) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/27/2018
Components: STEERING
Incident Date: 12/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO METRO FORD (2860 S NOLAND RD, INDEPENDENCE, MO 64055, 816-254-9800) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,346.

12/22/2018
Components: STEERING
Incident Date: 12/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I WAS DRIVING AT NIGHT TIME AROUND 35 MPH AND THE POWER STEERING ALERT LIGHT CAME ON. FOLLOWING THAT ANOTHER LIGHT CAME ON FOR ADVANCED TRACK WARNING. EITHER WAY MY CAR WAS NOT INCLUDED IN THE POWER STEERING RECALL FOR MY CAR SAME YEAR, MAKE ,AND MODEL. I WAS INFORMED THIS BY FORD. PRIOR TO THIS MY CAR WAS DRIVING FINE AND THIS HAPPENED ALL OF A SUDDEN. NOW THE CAR IS VERY HARD TO TURN, FINE TO STEER, AND VERY HARD TO PARK. I DO NOT PLAN ON FIXING AND PLAN TO MOVE ON FROM FORD BECAUSE OF THIS ISSUE. AFTER RESEARCHING ABOUT THIS SAME ISSUE I ALSO DISCOVERED THIS HAS BEEN A REGULAR OCCURRENCE FOR THIS SAME YEAR, MAKE, AND MODEL CAR. ALSO I NOTICED THAT FORD DID NOTHING SANS THE RECALLS TO RECTIFY THIS SAME PROBLEM THAT OCCURRED TO SIMILAR CARS NOT INCLUDED IN THE RECALL.

12/21/2018
Components: STEERING,AIR BAGS
Incident Date: 12/19/2018
Crash: No
Fire: No
Summary

AT 2:00AM 12/19/2018 I WAS PARKING IN FRONT OF A RESTURAUNT TO ORDER FOOD MY STEERING WHEEL WAS WORKING JUST FINE. AFTER COMING BACK OUTSIDE TO LEAVE TO GO HOME THE STEERING WAS VERY DIFFICULT TO MOVE. I COULDN'T TURN LEFT OR RIGHT.

12/21/2018
Components: STEERING
Incident Date: 12/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING JUST WENT OUT WITH NO WARNING AS I WAS ABOUT TO MAKE A TURN. WAS ALMOST IN A WRECK. EXTREMELY HARD TO TURN AND DANGEROUS. FORD KNOWS THIS IS AN ISSUE YET THEY DON'T WANT TO FIX IT ON THIS CAR.

12/20/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL38CR******
Summary

ACCORDING TO FORD CAR NEEDS HCU UNIT AND ECU. JUST HAD THE CAR FULLY SERVICED AND NEW BRAKES ALL AROUND. TIRES ARE NEW AS WELL. FORD WANTS $3000 TO REPLACE THE HCU AND ECU AND DRAIN THE BRAKE FLUID. I THINK I'M GONNA HAVE TO SCRAP THE CAR.

12/20/2018
Components: STEERING,POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 10/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

THERE IS A GRINDING/POOPING NOISE FROM FRONT OF VEHICLE WHEN TURNING. THE RECALL 15S18 WAS REPROGRAMMED ALONG RECALL 16B38 BUT THE NOISE HAS CONTINUED AND HAS GOTTEN WORSE. WHEN DRIVING SLOW AND TURNING TO THE LEFT AND RIGHT IN A PARKING LOT IT IS VERY NOTICEABLE THE DEALERSHIP STATED THE NOISE WAS COMING FROM THE STEERING RACK.

12/19/2018
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 11/30/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

WHEN I WAS DRIVING ON THE PAVED ROAD ABOUT 15 MILES PER HOUR I LET OFF THE ACCELERATOR WHILE ENGAGING A SLIGHT CURVE IN THE ROAD AND THE CAR ALL OF A SUDDEN SPED UP OUT OF CONTROL. THE BRAKES HAD NO EFFECT ON STOPPING THE CAR. SO I STEERED AWAY FROM TRAFFIC AHEAD AND WENT INTO AN OPEN FIELD. THE CAR GOT UP TO AROUND 50 MPH, AND 60 YARDS OUT I HIT A 10 FOOT WIDE TRENCH BY 2 FOOT DEEP. THE FRONT END HIT THE OTHER SIDE AND THE AIRBAG WENT OFF. THE BRAKES FINALLY STOPPED THE CAR ABOUT 30 YARDS FROM THE TRENCH. THE DECORATIVE FRONT END AND THE BACK END WAS TORE OFF ALONG WITH MISCELLANEOUS BRACKETS. THE RADIATOR WAS PUSHED UP INTO THE HOOD WITH NO LEAKS.

12/19/2018
Components: STEERING
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

MY DAUGHTER WAS DRIVING HER CAR TO THE DENTIST OFFICE WHEN THE POWER STEERING WENT OUT. SHE HAD TO USE EVERYTHING SHE HAD TO STEER THE CAR BUT WAS ABLE TO TURN AROUND AND MAKE IT HOME SAFELY. LUCKILY SHE HAD NOT GOTTEN TO MOBILE AND GOTTEN INTO TRAFFIC. FORD RECALLED ONLY CERTAIN 2011 AND 2012 FUSIONS BUT MY DAUGHTER'S EVIDENTLY WAS NOT IN THE RECALL EVEN THO IT HAS THE SAME ISSUES AS THOSE RECALLED. WE NEVER RECEIVED ANY NOTIFICATION OF THIS ISSUE AND FORD MADE SURE THE RECALL WAS SHORT LIVED SO THAT THEY WOULD NOT HAVE TO FOOT A MAJOR BILL. THIS COULD EASILY CAUSE A MAJOR ACCIDENT OUT ON A BUSY ROAD OR ON A DIRT ROAD. FORD SAYS HER CAR IS NOT COVERED AND WILL COST $1600 FOR PART THEN ADD $1000 + FOR LABOR BEING THIS IS A MAJOR FIX.

12/19/2018
Components: STEERING
Incident Date: 11/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN INTO A PARKING LOT, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE DRIVING ABOVE 30 MPH, THE VEHICLE DROVE NORMALLY. WHEN DRIVING BELOW 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT DROVE THE VEHICLE TO TYLER FORD (LOCATED AT 2626 S SW LOOP 323, TYLER, TX 75701, (800) 788-7876), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

12/18/2018
Components: STEERING
Incident Date: 11/28/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

LOST OF POWER STEERING

12/18/2018
Components: STEERING,AIR BAGS
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO PARK. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE STEERING WHEEL WAS LOCKED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT CALLED CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210, (803) 779-3673), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V042000 (AIR BAGS). THE FAILURE MILEAGE WAS 162,000.

12/17/2018
Components: STEERING
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG2CR******
Summary

WAS BACKING OUT OF THE DRIVEWAY AND COULD NOT TURN THE WHEEL AT ALL. NOTICED THE WARNING LIGHT SAYING TO SERVICE POWER STEERING NOW. I HAD JUST PARKED 2 HOURS EARLIER AND THE CAR WAS FINE.

12/16/2018
Components: STEERING,AIR BAGS
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

TAKATA RECALL I RECEIVED NOTICE IN AUGUST 2018 ABOUT A RECALL ON MY VEHICLE, AND HAVE SINCE CONTACTED FORD DEALERSHIPS SEVERAL TIMES TO HAVE MY AIRBAG REPLACED, TO ENSURE THE SAFETY OF MYSELF AND MY PASSENGERS. I HAVE BEEN INFORMED THAT THERE IS TOO HIGH OF A DEMAND FOR THESE AIRBAGS, AND THAT FORD DOES NOT HAVE ANY REPLACEMENTS (ACCORDING TO THE DEALERSHIP IN BAYSHORE, NY). THEY HAVE SINCE IGNORED MY RECURRENT CALLS AND REQUESTS FOR UPDATES, AND SIMPLY ATTEMPT TO "PASS THE BATON" AND RELAY RESPONSIBILITIES TO OTHER DEPARTMENTS. I SENT A LETTER TO FORD CORPORATE IN MICHIGAN ON NOVEMBER 25TH (PLEASE SEE ATTACHMENT) AND HAVE STILL NOT HEARD BACK. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT MAY EXPLODE WITH SHRAPNEL IN THE EVENT OF AN ACCIDENT, AND I DO NOT APPRECIATE BEING IGNORED AND LACK OF DILIGENCE BEING SHOWN. IT IS FORD'S RESPONSIBILITY TO ASSURE MY SAFETY AND ISSUE A REPLACEMENT VEHICLE UNTIL THEY ARE ABLE TO SUPPLY CUSTOMERS WITH THE REPLACEMENT NEEDED. I HOPE THAT ACTION WILL BE TAKEN TO RECTIFY THIS SITUATION SOONER THAN LATER.

12/13/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED SERRAMONTE FORD AT 650-763-2400 (LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/13/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD SOUTH FORT WORTH, 5300 CAMPUS DR, FORT WORTH, TX 76119, (817) 522-3225) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT..*BF *TR

12/12/2018
Components: STEERING
Incident Date: 12/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE CAR WAS PARK GOT IN THE CAR TO GO HOME AND THE STEERING WHEEL IS LOCK AND DON'T WANT TO MOVE...DASH BOARD TELL ME STEERING WHEEL ASSIST FAULT SERVICE SOON. I JUST PURCHASE THIS CAR 8 MONTHS AGO...PLEASE HELP...THANK YOU

12/11/2018
Components: AIR BAGS
Incident Date: 12/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TALLAHASSEE FORD LINCOLN (243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/10/2018
Components: STEERING,POWER TRAIN
Incident Date: 12/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

WAS DRIVING GIRLFRIEND TO DOCTOR AND FIX POWER STEERING LIGHT CAME ON WE MADE IT TO THE APPOINTMENT AND I PARKED MY CAR AND TURNED IT OFF... ON RETURNING TO MY CAR TO LEAVE I TRIED TO PULL OUT PARKING SPOT BUT STEERING WHEEL IS VERY HARD TO TURN AND IS UNSAFE TO DRIVE...

12/10/2018
Components: STEERING
Incident Date: 12/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE FRONT DRIVER SIDE TIRE WAS CHANGED, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE HOME. THE "POWER STEERING SERVICE NOW" AND "ADVANCETRAK" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY UNPLUGGED THE BATTERY TO RESTART THE ELECTRICAL SYSTEM; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SEELEY FORD OF KALAMAZOO (3820 STADIUM DR, KALAMAZOO, MI 49008, (269) 375-3820), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. *BF,,.. *TR

12/10/2018
Components: STEERING
Incident Date: 06/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING VIBRATED ABNORMALLY AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (LOCATED AT 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

12/07/2018
Components: POWER TRAIN
Incident Date: 01/09/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

I PULLED MY CAR INTO A PARKING SPOT, USING THE BRAKE PEDAL TO STOP THE VEHICLE AND POSITION IT IN THE SPOT. I REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE, ASSUMING THE VEHICLE WAS IN PARK BECAUSE I HAD BEEN ABLE TO REMOVE THE KEY FROM THE IGNITION. UNFORTUNATELY, THE CAR WAS NOT IN PARK--BUT WAS STILL IN DRIVE MODE. THE CAR SLOWLY ROLLED BACKWARDS, HITTING ANOTHER PARKED VEHICLE BEHIND IT. IN SUBSEQUENT ATTEMPTS TO REPEAT THE ISSUE, I WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR WAS IN DRIVE MODE--BOTH WHEN THE CAR WAS STOPPED AND WHEN IT WAS IN MOTION. FORD HAS FAILED TO ADDRESS THE SITUATION, DESPITE MY OUTREACH TO THEIR LEGAL DEPARTMENT. WHEN I TOOK THE VEHICLE TO A FORD REPAIR CENTER, THEY TRIED TO CHARGE ME UPWARDS OF $400 FOR WHAT IS CLEARLY A SERIOUS VEHICLE MALFUNCTION.

12/06/2018
Components: STEERING
Incident Date: 11/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

RECALL WAS ISSUED IN 2015 WITH 2 POSSIBLE ACTIONS: IF CAR HAD CAPTURED A DTC FOR POWER STEERING, REPLACE POWER STEERING COMPONENTS ON CAR, OR IF NO DTC WAS CAPTURED, UPDATE PROGRAMMING. THE LATTER WAS PERFORMED ON 9/9/2015. WARRANTY WAS EXTENDED TO 10 YRS/150K MILES. THE VEHICLE HAD 99,419 MILES AT TIME. AT APPROXIMATELY 160K MILES (OCT 2018), THE CAR STARTED HAVING INCIDENTS WHERE THE POWER STEERING WOULD NOT FUNCTION. STOPPING AND RESTARTING THE ENGINE SEEMED TO GET IT TO FUNCTION AGAIN FOR A TIME. FEARING SAFETY WHILE DRIVING, TOOK IT TO A CERTIFIED MECHANIC. THEY FOUND THE RECALL, REFERRED US TO FORD DEALER. FORD DEALER SAID WE WERE OUT OF WARRANTY, SO COST FOR REPAIRS WOULD BE OURS TO SHOULDER. THEY DID RE-APPLY PROGRAMMING UPDATES. THE ISSUE CONTINUED. WE ESCALATED TO FORD CUSTOMER SERVICE WITH A CALL ON 11/8 WITH SAME RESPONSE. REQUESTED TO SPEAK TO A MANAGER. ON 11/9 WE TALKED AND THEIR RESPONSE WAS SAME. STILL UNSATISFIED, I REQUESTED SOMEONE TO ESCALATE CONVERSATION. THEY PROVIDED NAME AND ADDRESS OF CUSTOMER RELATIONSHIP MANAGER. A LETTER WITH ACCOMPANYING DOCUMENTATION HAS BEEN SENT (ATTACHED TO THIS COMPLAINT). HAVE REPAIRED THE VEHICLE AT OUR OWN COST IN MEAN TIME.

12/04/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 12/03/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

FOR NO REASON I GOT TWO WARNINGS WHEN DRIVING STABILIZE AND POWER STEERING. AT THE TIME MY MOM WAS DRIVING. SHE COULDN'T TURN AS WE WERE TURNING A CORNER AND ENDED UP IN A DITCH! FROM WHAT I SEE THIS IS A PROBLEM WITH A LOT OF OTHER FORD FUSIONS! AND THIS ISN'T RECALLED? THESES SHOULDN'T BE GOING OUT ALREADY? MY VEHICLE HAS 60K MILES! WE COULD HAVE DIED!

12/03/2018
Components: STEERING,ENGINE
Incident Date: 10/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY WAS REDUCED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION WAS SENSING OVER EFFORT AND SHUTTING DOWN THE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER (AL PACKER'S WHITE MARSH FORD, 9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443) 777-5000) AND THEY REPROGRAMMED THE POWER STEERING MODULE, ALTHOUGH THEY RECOMMENDED IT BE REPLACED. THE FAILURE MILEAGE WAS 94,983.

11/30/2018
Components: STEERING
Incident Date: 11/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) THAT WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

11/30/2018
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

WAS ACCELERATING IN MY VEHICLE WHEN THE CAR HESITATED AND THEN JUST SHUT OFF IN THE MIDDLE OF THE ROAD SHOWING ONLY AN ORANGE WRENCH LIGHT ON THE DASH. THANKFULLY I WAS DRIVING IN TOWN AND ACTUALLY TO THE DEALERSHIP TO GET MY AIRBAG RECALL FIXED WHEN THIS HAPPENED AND NOBODY OTHER THAN MY BOYFRIEND WAS BEHIND ME. I TURNED THE KEY INTO THE OFF POSITION AND TURNED IT BACK ON AND THE DASH (WRENCH) LIGHT INDICATOR WENT OFF. I COULD HAVE SERIOUSLY INJURED MYSELF OR ANOTHER VEHICLE DUE TO WHAT SEEMS TO BE BE A SYSTEM FAILURE! I REFUSED TO TAKE MY CAR HOME FROM THE DEALERSHIP UNTIL THEY CHECKED INTO IT. THEY ACTED AS IF IT WAS NO BIG DEAL BECAUSE THE (WRENCH) LIGHT ON THE DASH WENT OFF BUT I'M VERY CONCERNED IT'S A SAFETY ISSUE AND BAD ACCIDENTS CAN BE A RESULT OF THIS.

11/29/2018
Components: STEERING
Incident Date: 11/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

DROVE VEHICLE 15 MILES TO DESTINATION AND THEN ANOTHER 15 MILES BACK HOME WITHOUT INCIDENT. PARKED AND FULLY TURNED VEHICLE OFF AND WENT INSIDE THE HOUSE. RETURNED TO THE VEHICLE 6 MINUTES LATER AND UPON INSERTING KEY AND STARTING VEHICLE GOT THE MESSAGE POWER STEERING ASSIST FAULT AND THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO TURN. RETURNED TO THE HOUSE TO GOOGLE THE ERROR AND TO MY SURPRISE FOUND THAT THIS WAS A COMMON ISSUE FOR THIS MAKE, MODEL AND YEAR AND HAD RESULTED IN A LARGE RECALL. UNFORTUNATELY, THIS VIN# WAS NOT INCLUDED IN THIS RECALL. I AM HOPING SOMEONE CAN PROVIDE AN EXPLANATION AS TO WHY IT IS NOT INCLUDED AS THIS IS CERTAINLY A SAFETY ISSUE. WHAT HAPPENS WHEN THE DRIVER IS TURNING LEFT AGAINST TRAFFIC AND THE STEERING GOES OUT? OR A CHILD OR PEDESTRIAN IS INJURED (OR WORSE) AS A RESULT OF THE STEERING LOCKING UP. CLEARLY THERE IS MANUFACTURER LIABILITY HERE.

11/29/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WADE FORD (3860 S COBB DR SE, SMYRNA, GA 30082, (770) 436-1200) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/28/2018
Components: STEERING
Incident Date: 11/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

ONE MONTH AGO, I GOT A "POWER STEERING ASSIST FAULT" WHEN I STARTED THE CAR. RESTARTING THE CAR MADE IT GO AWAY, BUT IT WOULD COME BACK WITHIN A DAY. THE CAR ALSO STARTED PULLING LIKE IT WAS WAY OUT OF ALIGNMENT. SO ON DAY 3 OF THIS, I TOOK IT TO THE DEALERSHIP WHERE THEY REPLACED THE STEERING GEAR. ONE MONTH LATER, MY CAR IS AGAIN PULLING LIKE IT'S OUT OF ALIGNMENT (OR MAYBE I'M FIGHTING THE POWER STEERING). THIS TIME, THERE IS ALSO NOW A SQUEAKING NOISE WHEN I TURN THE WHEEL. MY CONCERN IS THAT I WILL LOSE STEERING CONTROL OF THE VEHICLE WHILE DRIVING. AFTER REVIEW, THIS APPEARS TO BE A COMMON ISSUE THAT'S COMING UP WITH THE 2012 FORD FUSION SO I WANTED TO REPORT THAT I AM ALSO EXPERIENCING POWER STEERING ISSUES WITH THIS CAR.

11/28/2018
Components: STEERING
Incident Date: 11/26/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0CG4CR******
Summary

DRIVING ON THE HIGHWAY DURING A TURN IN THE ROAD THE POWER STEERING STOPPED WORKING. A CHECK POWER STEERING LIGHT FLASHED ON THE DASH, I WAS UNABLE TO TURN THE WHEEL AND WAS FORCED INTO THE DITCH. I HAD MY BOYFRIEND COME GET ME AND DRIVE THE CAR HOME HE SAID THE STEERING WAS 4X HARDER TO TURN THAN A MANUAL STEERING RACK. I LOOKED UP THE ISSUE ONLINE AND IT CAME BACK TO 385,000 11-12 FUSIONS BEING RECALLED BECAUSE OF THE EXACT SAME ISSUE. I CALLED FORD AND THEY CLAIMED THIS VEHICLE IS NOT ELIGIBLE AND THE COST TO FIX IT WOULD BE BETWEEN 2500-3200 DOLLARS. IF THIS HAD HAPPENED ON A BUSIER ROAD MULTIPLE PEOPLE COULD HAVE BEEN INJURED AND FOR IS NEGLIGENT TO HOLD RESPONSIBILITY.

11/28/2018
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 11/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

I STARTED MY CAR, BACKED OUT OF THE DRIVEWAY AND MY STEERING WHEEL WOULDNT TURN. AN ALERT POPPED UP ON THE DASH SAYING "POWER STEERING ASSIST FAULT" AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THR CAR, ALL SEEMED FINE. AS I WAS DRIVING, DOWN THE STREET TOWARDS THE STOP SIGN, IT HAPPENED AGAIN.

11/27/2018
Components: AIR BAGS,STRUCTURE
Incident Date: 06/01/2017
Crash: Yes
Fire: No
Summary

TAKATA AIRBAGS DID NOT DEFLATE IN CAR ACCIDENT FOR SAFETY PURPOSE.

11/27/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 11/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

VEHICLE LOST POWER STEERING ONE YEAR AGO AND DEALER REPAIRED. VEHICLE LOST POWER STEERING AGAIN. WARNING LIGHT CAME ON AS SOON AS I TURNED THE WHEEL ON THE FIRST CORNER THAT POWER STEERING AND STABILITY NEEDED CHECKING. ONCE VEHICLE WAS TURNED OFF AND BACK ON AGAIN, LOST ALL POWER TO THE STEERING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. VERY DANGEROUS SITUATION AND APPARENTLY WHAT THEY DID TO FIX IT THE FIRST TIME WAS NOT EFFECTIVE. I SEE THERE IS SOME SORT OF RECALL ON THE 2012 FORD FUSION HYBRIDS BUT DESPITE ALL THE COMPLAINTS NOBODY HAS EFFECTIVELY ADDRESSED THE ISSUE.

11/26/2018
Components: STEERING,WHEELS,TRACTION CONTROL SYSTEM,ENGINE
Incident Date: 11/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE DECELERATED AND STALLED. ALSO, THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE, AND THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO BOB THOMAS FORD WEST (5321 ILLINOIS ROAD, FORT WAYNE, INDIANA 46804, (260) 436-3673) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED THE CONTACT WITH CASE NUMBER: 16451951. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

11/26/2018
Components: STEERING
Incident Date: 11/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE CHECK STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.

11/26/2018
Components: STEERING
Incident Date: 07/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO BRIGHTON FORD (190 W BROMLEY LN, BRIGHTON, CO 80601, (303) 800-3235) WHERE THE RACK AND PINION AND STEERING GEAR WERE REPLACED THREE TIMES, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

11/24/2018
Components: STEERING
Incident Date: 11/21/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0CG8CR******
Summary

I WAS DRIVING DOWN THE STREET,AND THE POWER STEERING WENT OUT, LOST CONTROL HIT THE CURB.THANK GOD I DIDN'T HIT SOMEONE.

11/21/2018
Components: AIR BAGS
Incident Date: 10/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TAKATA RECALL I BOUGHT MY CAR IN OCT.2016 FROM A DEALERSHIP .I ASKED THEM IF IT HAD ANY RECALLES THEY SAID NO.I DROVE MY CAR FOR 2 YEARS WHEN I FOUND OUT THAT IT DID. I WAS TOLD ABOUT IT IN APRIL 2018 FORD PUT ME IN A RENTIAL WHEN I ASKED FORD MOTOR CO. AFTER BEING IN THE CAR FOR 5 MONTHS. THEY SAID THEY DONT HAVE A FIX FOR IT YET. WHEN I ASKED FOR A DEADLINE THEY SAID THAT IT WOULD NOT BE TILL THE END OF 20018 OR MID 2019. I TRYED TO TRADE IT IN OR SALE IT AND NO ONE WOULD BUY IT BC OF RECALL SO I HAD TO TURN IT IN . TO US AUTO CREDIT AND FIND A NEW CAR .I HADE TO PUT DOWN $2000.00 . THIS HAS PUT MY FAMILEY IN A BAD PLACE IT HAS MESSED UP MY CREDIT. WE WERE GOING TO BUY A HOUSE AND BC OF THIS IT HAS MESSED UP MY CHANCE TO DO SO.

11/21/2018
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE VIN LOOK UP INDICATED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT HAD NOT RECEIVED A FOLLOW-UP LETTER FROM THE MANUFACTURER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/21/2018
Components: STEERING
Incident Date: 11/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

11/21/2018
Components: AIR BAGS
Incident Date: 10/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAM PACK'S FIVE STAR FORD OF PLANO (LOCATED AT 4400 W PLANO PKWY, PLANO, TX 75093, (972) 985-3600) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/20/2018
Components: STEERING,AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

WERE NOTIFIED BY MAIL REGARDING PASSENGER AIRBAG RECALL. FOUND OUT ABOUT STEERING WHEEL ISSUE. UNABLE TO DRIVE CAR. BEEN AT LEAST 2 YEARS

11/20/2018
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 11/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

POWER STEERING ASSIST FAULT CAME UP LAST NIGHT OUT OF NOWHERE WHEN I WENT TO DRIVE HOME AT NIGHT IN THE RAIN. I WAS STATIONARY WHEN IT CAME ON AND ITS HAPPENED ONCE BEFORE BUT I TURNED MY CAR OFF THEN BACK ON AND IT WENT BACK TO NORMAL. THIS TIME I TRIED THE SAME THING BUT IT NEVER CLEARED ITSELF AND I'M CURRENTLY DRIVING IT WITH NO POWER STEERING BECAUSE I NEEDED TO GO TO WORK. VERY DANGEROUS AND A MAJOR INCONVENIENCE.

11/20/2018
Components: STEERING
Incident Date: 05/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED HOLMAN FORD MAPLE SHADE AT 888-722-6721 (LOCATED AT 571 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/20/2018
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 11/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS CONTROL MODULE FAILED AND CAUSED IRREGULAR BRAKING. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE DEALER (STAR FORD LINCOLN, 1101 S BRAND BLVD, GLENDALE, CA 91204) STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

11/20/2018
Components: STEERING
Incident Date: 11/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

I WENT OUT PARKED THE CAR. CAME BACK TO CAR PULLED OFF AND STEERING WHEEL WAS LOCKED

11/19/2018
Components: AIR BAGS
Incident Date: 11/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

TAKATA RECALL. I RECEIVED MAIL STATING THERE WAS A RECALL INVOLVING DEFECTIVE AIRBAGS THAT COULD CAUSE POTENTIAL HARM OR DEATH UPON IMPACT. I MADE AN APPOINTMENT WITH THE FORD DEALERSHIP CLOSEST TO ME TO MAKE AN APPOINTMENT FOR A REPLACEMENT. TEN DAYS WENT BY AND I CALLED TO CHECK THE PROGRESS AND I WAS TOLD THE ITEMS WERE UNAVAILABLE UNTIL THE END OF DECEMBER. CURRENTLY I FEEL LIKE I AM UNABLE TO DRIVE MY VEHICLE BECAUSE OF THE DANGER IT POSES TO ME AND ANY OF MY PASSENGERS. AND IT LOOKS LIKE I WONT'T BE ABLE TO DRIVE AGAIN FOR SEVERAL WEEKS.

11/19/2018
Components: AIR BAGS
Incident Date: 11/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TAKATA RECALL. DEALER HAS NOT YET HAD REPLACEMENT AIRBAGS.

11/19/2018
Components: SERVICE BRAKES
Incident Date: 11/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

BRAKE PEDAL IS SOFT, AND TAKES LONGER TO STOP. HAD VEHICLE CHECKED - ALL BRAKE SYSTEMS FUNCTION CORRECTLY EXCEPT FOR ANTI-LOCK BRAKES-MODULATOR VALVE. SERVICE CENTER QUOTED $2282 TO REPLACE THE ASSEMBLY (# BE5Z2C215A). THE HIGH COST IS FOR 2010-2012 MODEL YEARS ONLY. THE COST DROPS SIGNIFICANTLY FOR THE 2014 FUSION. THE HIGH COST OF THIS SAFETY RELATED REPAIR, MAKES ESSENTIAL REPAIR UNAFFORDABLE. NHTSA OUGHT TO FORCE RELEASE OF AN AFFORDABLE PART, BASED ON SAFETY.

11/18/2018
Components: SUSPENSION,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 05/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

HAVE FOUND ONLINE THAT THERE ARE TWO RECALLS IN PROCESS ON MY VEHICLE THAT THE DEALERSHIP DID NOT NOTIFY ME OF. ALSO, THERE IS A PROBLEM WITH THE CAR SURGING FORWARD WHEN ACCELERATING FROM A STATIONARY POSITION. THIS POSES A HAZARD OF ME ACCIDENTALLY HITTING ANYTHING IN FRONT OF ME WHEN TAKING OFF.THIS HAS BEEN HAPPENING EVER SINCE I LEASED THE CAR IN MAY OF 2018. I DO NOT REMEMBER HOW MANY MILES WERE ON THE CAR AT THE TIME.

11/17/2018
Components: STEERING
Incident Date: 11/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

I WAS BACKING OUT OF MY GARAGE AND AS I TRIED TO TURN THE STEERING WHEEL TO FOLLOW THE CURVED DRIVEWAY, IT WAS IMPOSSIBLE TO TURN IT RESULTING IN ME BACKING INTO THE YARD AND BARELY MISSING A TREE BEFORE I COULD GET THE VEHICLE STOPPED. IF I HAD BEEN TRAVELLING ON THE HIGHWAY WHEN THE FAILURE OCCURRED, IT WOULD SURELY HAVE RESULTED IN A HORRIBLE ACCIDENT. FOR THE POWER STEERING TO SUDDENLY FAIL WHILE DRIVING IN TRAFFIC IS A SERIOUS SAFETY ISSUE AND FORD SHOULD RECALL THESE VEHICLES IMMEDIATELY!

11/16/2018
Components: AIR BAGS
Incident Date: 11/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TAKATA RECALL. I RECEIVED A FORM REGARDING THE AIRBAG SETTLEMENT. MY CONCERN IS THAT I AM DRIVING A CAR AROUND WITH A POTENTIALLY DEFECTIVE OR DANGEROUS AIRBAG AND FORD HAS NOT RECALLED MY VEHICLE YET. I WOULD LIKE SOMEONE TO ASSURE ME THAT MY AUTO SAFETY SYSTEM IS NOT GOING TO ENDANGER ME.

11/16/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

"TAKATA RECALL" IT'S BEEN ALMOST TWO YEARS SINCE THE RECALL AND I'VE MADE TWO APPOINTMENTS WITH FORD TO FIX IT. THEY CLAIM TO NOT HAVE THE PARTS.

11/15/2018
Components: AIR BAGS
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TAKATA RECALL - STILL HAVE NOT RECEIVED REPLACEMENT AIRBAG.

11/14/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 11/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WAS DRIVING AROUND 35 MPH AND HEARD A CLUNK. A FEW SECONDS LATER AND ANOTHER CLUNK. THEN HEARD A GRINDING NOISE AND THE LOSS OF TRACTION LIGHT CAME ON, SO I PUT MY FOOT ON THE BRAKE, AT WHICH POINT IT BECAME CLEAR THAT THE GRINDING NOISE WAS FROM ABS ENGAGING. SLOWED DOWN TO UNDER 25, AND IT STOPPED THESE ISSUES. SPED UP TO ABOVE 30, AND THE PROBLEMS REOCCURRED. AS THESE THINGS HAPPENED, IT BECAME HARDER TO STEER. CAR SYSTEM WAS MALFUNCTIONING IN SOME WAY TO THINK I WAS LOSING TRACTION AND THAT ABS NEED TO BE ENGAGED. THERE WAS NO REASON FOR ANY OF THIS AS I WAS TRAVELING STRAIGHT ON A DRY (SUNNY, NO RAIN), STRAIGHT ROAD. EVENTUALLY THE SERVICE ADVANCETRAC LIGHT CAME ON AS WELL. WAS ABLE TO FIND A PLACE TO PULL OVER BY KEEPING THE CAR UNDER 25 MPH (ANY SPEED ABOVE THAT SEEMED TO RE-ENGAGE THE ISSUE). EVEN AT LOW SPEEDS, LOSS OF TRACTION LIGHT AND SERVICE ADVANCETRAC INDICATOR REMAINED ON. THIS ISSUE IS DANGEROUS AS IT MAKES THE CAR HARDER TO STEER AND CONTROL. I WAS LUCKY TO BE ON A STRAIGHT ROAD WITH NO OTHER TRAFFIC.

11/14/2018
Components: SEATS
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

IN 2017, MY PASSENGER SEAT WARMER QUIT WORKING AND IN 2018, MY DRIVERS SIDE SEAT WARMER STOPPED WORKING. BOTH ACT THE SAME. WHEN THE SWITCH IS PRESSED TO ACTIVATE THE HEATER, THE LIGHT IS ON FOR ~3 SECONDS AND THEN IT GOES OFF. THE SEAT DOES NOT HEAT.

11/14/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 07/25/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. MOMENTS AFTER EXITING THE VEHICLE AND SWITCHING THE GEAR SHIFTER TO THE PARK POSITION, THE ENGINE BEGAN TO REV VERY HIGH AND THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE DROVE FORWARD AND CRASHED INTO A TREE. THE VEHICLE WAS TAKEN TO RODEO FORD (13680 WEST TEST DR, GOODYEAR, AR) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,500.

11/14/2018
Components: AIR BAGS
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

2012 FORD FUSION HYBRID WAS RECALLED FOR AIRBAG. PARTS ARE STILL NOT AVAILABLE FOR MY VEHICLE AND SPECIFIC MODEL AND AN THERE IS NO AVAILABLE PARTS ETA. THE AMOUNT OF TIME MY CAR HAS BEEN UNDER RECALL WITH NO FIX AND IS NOT DRIVABLE PER THE RECALL IS EXCESSIVE AND HAS CAUSED MY FAMILY UNDUE HARDSHIP AND IS OVERLY BURDENSOME.

11/13/2018
Components: AIR BAGS
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HELLMAN FORD (750 CO-92, DELTA, COLORADO 81416, (970) 874-4444) AND WHITE'S CANYON FORD (2751 EAST COLORADO BLVD, SPEARFISH, SOUTH DAKOTA 57783, (605) 642-4400) WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

11/13/2018
Components: WHEELS
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOH68CR******
Summary

TIRES CONSTANTLY LOSE AIR. I HAVE BEEN TOLD IT IS THE TIRE SENSORS. I HAVE TO CONSTANTLY CHECK OUT THE TIRES TO MAKE SURE THEY ARE INFLATED PROPERLY.

11/12/2018
Components: STEERING
Incident Date: 11/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

POWER STEERING FAILED AT START UP, VEHICLE DISPLAY STATED POWER ASSIST FAULT PUT IN REVERSE. ATTEMPTED TO BACK VEHICLE OUT OF PARKING SPOT BUT THE VEHICLE DIRECTION COULD NOT BE CONTROLLED. IMMEDIATE REMEDY WAS TO RESTART THE VEHICLE TO RESET. WE TOOK THE VEHICLE TO DEALERSHIP FOR SERVICE ASAP FOLLOWING THE INCIDENT

11/11/2018
Components: STEERING
Incident Date: 11/09/2018
Crash: No
Fire: No
Vehicle Identification Number: FAHP0JG2CR2******
Summary

I GOT A MESSAGE ON MY DASH THAT SAY, " SERVICE POWER STEERING NOW- ADVANCETRAC." THIS OCCURRED HAS I WAS ON MY WAY HOME FROM CREVE COEUR MO TO OFALLON MO, SO THE CAR WAS IN MOTION. MY STEERING WHEEL STIFFENED VERY TIGHTLY; I WAS NOT ABLE TO TURN VERY WELL. THIS IS ALL THE INFORMATION I HAVE AS I AM STILL INVESTIGATING THE PROBLEM.

11/11/2018
Components: STEERING
Incident Date: 11/10/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

SERVICE POWER STEERING NOW THERE IS NO POWER STEERING AT ALL AND THE VEHICLE ONLY HAS 38,388 MILES ON IT. THE DEALERSHIP WANTS $1,700 TO REPLACE IT. I COULD HAVE BEEN INJURED SEVERELY IT THERE WAS OTHER VEHICLES IN THE AREA. IT WENT OUT UNEXPECTEDLY WHEN I WAS TURNING AT AN INTERSECTION. THAT SCENARIO DEFINITELY CAUGHT ME OFF GUARD. I HIT THE CURB SLIGHTLY AND MESSED UP MY FRONT BUMPER BECAUSE OF IT. LUCKILY I HAD ENOUGH STRENGTH TO TURN THE WHEEL AND NOT GOING OVER THE CURB OFF THE ROAD ITSELF. WHEN MY POWER STEERING WENT OUT. IT DID A LITTLE JERK MOTION TO THE RIGHT RIGHT BEFORE IT COMPLETELY FAILED. I FEEL THIS IS A MAJOR SAFETY ISSUE AND I SHOULD GET A COMPLIMENTARY POWER STEERING RACK AND PINION REPLACEMENT BECAUSE OF THIS ISSUE. THERE WAS A RECALL FOR A LOT OF MODELS, BUT I AM YET TO RECEIVE ONE AND I KEEP CHECKING MY VIN PERIODICALLY. FOR A PERSON WITH A LACK OF STRENGTH, SENIOR CITIZEN OR YOUNGER TEEN, THIS COULD BE A MAJOR SAFETY ISSUE. PLEASE HELP ME REGARDING THIS ISSUE. YOU CAN CONTACT ME AT (XXXXX) PLEASE CONTACT ME FOR QUESTIONS OR CONCERNS. THANK YOU FOR TAKING THIS COMPLAINT INTO CONSIDERATION. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/09/2018
Components: POWER TRAIN
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1GCDM19W2SB******
Summary

WHILE DRIVING THE VEHICLE HAS ISSUES WHILE TRANSMISSION IS UPSHIFTING . HAVE HAD VEHICLE SERVICED FOR COMPLAINT AT FORD YET CONTINUES TO BE AN ISSUE EVEN AFTER REPAIR WAS MADE

11/09/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0H1ACR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERITAGE FORD (2100 SISK RD, MODESTO, CALIFORNIA 95350, (209) 529-5110) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

11/08/2018
Components: AIR BAGS
Incident Date: 07/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA8P0GA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AT ALL TIMES WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GRAND PRAIRIE FORD AT (972) 975-9621 (LOCATED AT 701 E PALACE PKWY, GRAND PRAIRIE, TX 75050) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD SOUTH FORT WORTH (LOCATED AT 5300 CAMPUS DR, FORT WORTH, TX 76119, (817) 522-3225), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/08/2018
Components: STEERING
Incident Date: 11/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

POWER STEERING ASSIST LOSS WHILE DRIVING. I WAS IN DRIVE AT STOP SIGN IN THE CITY AND WHEN I WENT TO TAKE OFF AT ABOUT 25MPH, THE POWER STEERING LIGHT INDICATOR CAME ON AND FLASHED SERVICE POWER STEERING NOW, AND IN THAT MOMENT THE STEERING OF THE WHEEL BECAME EXTREMELY HARD TO CONTROL.

11/08/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

OWNER RECEIVED NOTIFICATION OF AN AIRBAG RECALL ON THIS VEHICLE DATED MARCH, 2017. AGO.SINCE THEN NO PARTS HAVE BEEN AVAILABLE FOR THE REPAIR. THE LATEST NOTICE IS DATED OCTOBER 2018 THAT STATE IN BOLD LETTERS "PARTS AR NOW AVAILABLE TO REPAIR YOU VEHICLE; HOWEVER, YOU DEALER WILL NEED TO ORDER PARTS FOR YOUR VEHICLE PRIOR TO AN APPOINTMENT:" MY DEALER ATTEMPTED TO ORDER THE PARTS BUT WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. I WANT TO KNOW WHAT CAN BE DONE TO FORCE FORD TO PROVIDE THE PARTS FOR THIS REPAIRS. THIS HAS TAKEN FAR TOO LONG AND LIVES ARE AT STAKE HERE.

11/07/2018
Components: AIR BAGS
Incident Date: 08/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN AUGUST OF 2016. THE DEALER (COLLEY FORD, 1945 AUTO CENTRE DR, GLENDORA, CA 91740) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/07/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COCONUT POINT FORD (22400 S TAMIAMI TRAIL, ESTERO, FL 33928, (888) 859-1976) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/07/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED AL PACKER FORD WEST PALM BEACH AT 561-689-6550 (LOCATED AT 1530 N MILITARY TRL, WEST PALM BEACH, FL 33409) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/07/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE CONTACT RECEIVED A LETTER FROM FORD STATING THAT THE PARTS WERE AVAILABLE. THE DEALER (ALLEN VIGIL FORD, 6790 MT ZION BLVD, MORROW, GA 30260) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER MATTER SOLVED AND NO FURTHER ACTION REQUESTED. *JB

11/07/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) IN 2017. THE SECOND RECALL LETTER WAS RECEIVED IN NOVEMBER OF 2018 AND INDICATED THAT PARTS WERE AVAILABLE FOR THE REPAIR. THE CONTACT SPOKE WITH BROWNS FORD (109 GUNDER ROAD, ELKADER, IA 50243, (888) 481-0880) AND WAS INFORMED THAT THEY WERE UNABLE TO ORDER PARTS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE DEALER WOULD BE ABLE TO ORDER PARTS IN LATE NOVEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2018
Components: UNKNOWN OR OTHER
Incident Date: 11/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

WHEN TRYING TO OPEN THE DRIVERS SIDE DOOR FROM THE INSIDE ON MY FUSION, THE DOOR HANDLE LET LOOSE AND I COULD NO LONGER GET OUT OF THE CAR. THE DOOR HANDLE IS APPARENTLY BROKEN. I BOUGHT THE CAR USED AND IT WORKED PERFECTLY UNTIL LAST EVENING. APPARENTLY DOOR HANDLES ON DIFFERENT YEARS OF FUSION HAVE DONE THE SAME AND FORD REPLACED THEM. ALL OF THE CARS ARE THE EXACT SAME INTERIOR AS MINE APPEARS TO BE ON THE VIDEOS IN WHICH THIS BREAKAGE OCCURRED. I HAD JUST PULLED INTO THE PARKING LOT AND HAD TO HAVE MY BOYFRIEND OPEN MY DOOR TO LET ME OUT OF THE CAR

11/06/2018
Components: AIR BAGS
Incident Date: 02/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTHSIDE FORD AT (210) 525-9800 (LOCATED AT 12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT A SECOND NOTICE WOULD BE SENT WHEN THE PART BECAME AVAILABLE AND DID NOT OFFER FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED AIRPORT MARINA FORD AT 310-574-2641 (LOCATED AT 5880 W CENTINELA AVE, LOS ANGELES, CA 90045) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (FORD OF DALTON, 925 SHUGART RD, DALTON, GA 30720) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

11/06/2018
Components: AIR BAGS
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (RONNIE WATKINS FORD, 101 GEORGE WALLACE DR, GADSDEN, AL 35903, 256-543-9400) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2018
Components: AIR BAGS
Incident Date: 12/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

NO ACCENT PROTECTION FOR MY FRONT PASSENGER.

11/06/2018
Components: AIR BAGS
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

RECEIVED SAFETY WARNINGS FROM FORD FOR TWO YEARS CAN NOT DRIVE MY GRANDCHILDREN IN MY CAR DMV CA NOTIFIED ME THE REPLACEMENT SHOULD BE FREE. NOW I AM GETTING CLASS ACTION NOTICES. I JUST WANT SAFE AIR BAGS. WHAT DO I HAVE TO DO? SERRAMONTE FORD, COLMA IGNORED ANY REQUESTS.

11/06/2018
Components: AIR BAGS
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

AIRBAG RECALL, FORD GAVE ME A RENTAL ABOUT THREE MONTHS AGO.. I WANT TO TALK TO SOMEBODY. MOST FORMS WILL NOT TAKE THE VIN # ON MY CAR. I AM HANDICAPPED , 84 YEARS OF AGE. [XXX] PLEASE CALL HELP INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

11/06/2018
Components: SERVICE BRAKES
Incident Date: 11/06/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT CAUTIOUSLY COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PARKED IT AT HIS RESIDENCE DUE TO THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

11/06/2018
Components: AIR BAGS
Incident Date: 01/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD FAIRFIELD AT (707) 716-2144 (LOCATED AT 3050 AUTO MALL CT, FAIRFIELD, CA 94534) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE LIMITED PARTS AVAILABLE AND TO CALL THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED ON 1/2/19 DEALERSHIP COMPLETED AIRBAG RECALL. *JB

11/05/2018
Components: STEERING
Incident Date: 11/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

WHILE DRIVING A WARNING MESSAGE CAME ON THE SCREEN ( SERVICE POWER STEERING NOW ) I PULLED OVER AND TURN THE CAR OFF. WHEN I ATTEMPTED TO CONTINUE TO DPRIVE THE STEERING WHEEL WAS HARD TO TURN. I PUT THE CAR IN PARK AND CALLED AAAP FOR A TOW.

11/05/2018
Components: AIR BAGS
Incident Date: 09/26/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

GOT IN A HEAD ON COLLISION WITH A LARGE ANIMAL AND TOTALED MY VEHICLE GOING 55 MPH AND MY AIRBAGS DIDN'T DEPLOY. MY WHOLE FRONT END WAS CRUSHED.

11/05/2018
Components: AIR BAGS
Incident Date: 08/06/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

"TAKATA RECALL"

11/04/2018
Components: AIR BAGS
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

I HAVE BEEN ON A 9 MONTH WAITLIST TO HAVE AIRBAG REPLACED. DEALER STATED NO PARTS. I AM VERY CONCERNED!

11/02/2018
Components: AIR BAGS
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TAKATA RECALL IT'S STATED THAT THIS RECALL WAS ACKNOWLEDGED JANUARY 2017. IT'S ALMOST BEEN 2 YEARS AND WE ARE STILL DRIVING AROUND WITH A POTENTIALLY FATAL RECALL NEEDING TO BE FIXED IN OUR CAR. I'VE BEEN INTO A FORD DEALER MULTIPLE TIMES AND THEY ARE UNABLE TO DO THE REPAIR BECAUSE I HAVE NOT RECEIVED A NOTICE TO COME IN AND THE PARTS ARE NOT IN. THE AIRBAGS DEPLOYING AND SHOOTING METAL IS A PRETTY SERIOUS ISSUE AND WE WOULD REALLY APPRECIATE HAVING THIS ISSUE TAKEN CARE OF SOONER RATHER THAN LATER.

11/02/2018
Components: AIR BAGS
Incident Date: 11/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

THE AIRBAG SENSOR LIGHT KEEPS COMING ON. I HAVE TAKEN IT TO A DALLAS HARDY FORD (PAULDING COUNTY GEORGIA), WHERE IT WAS PURCHASED, TWICE TO HAVE IT FIXED. THEY SAY IT IS FIXED AND THEN IT COMES ON AGAIN. LAST YEAR IN JANUARY IT CAME ON AGAIN. THIS TIME I HAD FIRESTONE IN MECHANICSVILLE, VA LOOK AT IT. THEY SAID THAT THERE WAS NOTHING WRONG WITH ANYTHING EXCEPT THERE WAS A BUNCH OF "GUNK" ON THE CONNECTIVITY WIRES. THEY SCRAPED THEM OFF AND THE SENSOR LIGHT WENT OFF. HOWEVER, IT HAS COME BACK AGAIN. I AM NOT IF THE AIRBAG WORKS ON OR NOT. DALLAS HARDY FORD TELLS ME BECAUSE IT IS OUT OF WARRANTY THEY WILL CHARGE ME A HUGE SUM OF MONEY TO EVEN LOOK AT IT. THIS HAS BEEN GOING ON SINCE 2014.

11/02/2018
Components: AIR BAGS
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ORCHID ISLE AUTO CENTER (10230 KANOELEHUA AVENUE, HILO, HAWAII 96720, (800) 729-2517) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/02/2018
Components: STEERING
Incident Date: 11/01/2018
Crash: No
Fire: No
Summary

HAVE A 2012 FUSION SEL, HAVING SERVICE POWER STEERING, AS WELL AS SERVICE ADVANCE TRAC ISSUE. I NOTICED THERE IS A RECALL ON THIS UPON CHECKING MY VIN IT SAYS MY VEHICLE DOES NOT HAVE THE RECALL JUST CURIOUS WHY THIS IS WHEN I'M HAVING THE SAME ISSUE AS SO MANY OTHERS, DOES NOT SEEM FAIR THEY GOT THERE'S FIXED, BUT I'M EXPECTED TO PAY.

11/01/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TAMARA RECALL

11/01/2018
Components: AIR BAGS
Incident Date: 03/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOGANVILLE FORD (3460 US-78, LOGANVILLE, GA 30052, (770) 554-9994)CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/01/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN: 17V024000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION MARCH OF 2017. THE CONTACT SPOKE WITH THE DEALER MIKE FITZPATRICK FORD (238 BULLSBORO DRIVE NEWMAN, GEORGIA 30263, (770) 253-4140) WHO ADVISED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/31/2018
Components: AIR BAGS
Incident Date: 01/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

IT'S BEEN ALMOST TWO YEARS SINCE THE RECALL WAS ISSUED, AND STILL NO WORD ON WHEN MY DANGEROUS TAKATA AIRBAGS WILL BE REPLACED.

10/31/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HACR1******
Summary

SBS BREAK SYSTEM. REPAIRS FROM DEALER IS NOT FIXING THE PROBLEM. THE CAR SOMETIMES SPEEDS UP, WHEN USING BREAKS.

10/31/2018
Components: STEERING
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, SHE HEARD AN ABNORMAL NOISE AND THE STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

10/31/2018
Components: AIR BAGS
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TAKATA RECALL. I DO NOT WANT TO WAIT TO SEE IF MY AIRBAGS ARE DEFECTIVE UPON AN ACCIDENT HAPPENING. I WOULD LIKE THEM CHECKED OR REPLACED NOW. WHY SEND THE INFORMATION IN THE MAIL TO ME ON 10/30/2018 THAT MY CAR COULD HAVE DEFECTIVE AIRBAGS AND NOT HAVE THEM AT LEAST CHECKED OUT? GET REAL; MAKES NO SENSE. WHY CAUSE THIS WORRY TO SOMEONE AND NOT CORRECT IT?

10/30/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TAKATA RECALL LETTER WAS ORIGINALLY RECEIVED ON MARCH 2017 SO I CONTACTED MY FORD DEALERSHIP IN FRESNO AND I WAS TOLD BY FORD THAT THE PARTS WERE NOT IN AND THAT THEY WOULD CONTACT ME WHEN THEY WERE IN. I CALLED FORD A FEW TIMES AFTER THAT AND I WAS STILL TOLD THAT THE PARTS WERE NOT IN. I THEN RECEIVED A LETTER FROM FORD IN MAY 2018 STATING THAT THE PARTS FOR THE AIRBAG WERE STILL NOT IN AND THAT THEY WOULD NOTIFY ME WHEN THEY CAME IN. AS OF TODAY, OCTOBER 30, 2018, I STILL HAVE NOT HEARD FROM FORD REGARDING THE PARTS. IN THE MEANTIME, MY LIFE AND OTHERS WHO ARE PASSENGERS IN MY VEHICLE COULD BE IN GREAT DANGER OF I WERE IN AN ACCIDENT. THESE PARTS SHOULD HAVE COME IN A LONG TIME AGO WHEN I RECEIVED THE 1ST RECALL NOTICE. IT IS NOW A YEAR AND A HALF LATER AND STILL NO PARTS ARE AVAILABLE. THIS IS ABSOLUTELY RIDICULOUS!

10/30/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TAKATA RECALL - AUTO RECALLED 01/10/2017 AND STILL NOT RESOLVED AS OF 10/30/2018.

10/30/2018
Components: STEERING
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WITHOUT WARNING THE POWER STEERING FAILED. THE CONTACT STATED THAT THE SERVICE POWER STEERING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,700.

10/30/2018
Components: STEERING,POWER TRAIN
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THAT THE VEHICLE STARTED, BUT THE STEERING WHEEL WAS UNABLE TO MOVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A NEW RACK AND PINION OR STEERING COLUMN WAS NEEDED OR THE COMPUTER WOULD NEED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000. *DT CONSUMER STATED VEHICLE WAS REPAIRED BY HAVING NEW STEERING COLUMN INSTALLED. UPDATED 01/30/19*JB

10/30/2018
Components: AIR BAGS
Incident Date: 08/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION FORD UNION CITY (4355 JONESBORO ROAD, UNION CITY, GEORGIA 30291, (770) 674-6075) AND ALLAN VIGIL FORD OF FAYETTEVILLE, INC. (275 GLYNN STREET NORTH, FAYETTEVILLE, GEORGIA 30214, (770) 461-1151) WERE MADE AWARE OF THE RECALL IN 2012 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/30/2018
Components: AIR BAGS
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMET GOSCH FORD (150 CARRIAGE CIRCLE, HEMET, CALIFORNIA 92545 (951) 396-7250) WAS MADE AWARE OF THE RECALL IN OCTOBER OF 2018 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE IN DECEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED PROBLEM HAS NOT BEEN RESOLVED AFTER 2 YEARS. *JB

10/30/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

"TAKATA RECALL"

10/29/2018
Components: STEERING
Incident Date: 10/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

ELECTRONIC POWER STEERING FAILURE. GENE LATTA FORD HANOVER, PA. SAID FORD WILL NOT FIX BECAUSE IT HAS MORE THAN 150 K MILES ON THE VEHICLE.

10/29/2018
Components: AIR BAGS
Incident Date: 10/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TAKATA RECALL. I HAVE RECEIVED SEVERAL RECALL NOTICES IN MAIL. I CONTACT DEALER,BUT THEY JUST BLOW ME OFF AND TELL ME THEY WILL CALL ME WHEN READY. IT'S BEEN OVER A YEAR.

10/29/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TAKATA RECALL HAS NOT BEEN IN A TIMELY MANNER. MY FIRST NOTICE WAS BACK IN MARCH 2017. GET THE RUN AROUND FROM THE DEALERSHIP EVERY TIME I CALL THEM AND ALSO RECEIVED NOTICES IN THE MAIL ABOUT THE RECALL. THAT IS MY ONLY CAR I OWN TOLD THE DEALERSHIP THAT SO HE SAID KEEP CALLING TO SEE IF THE PART IS IN NOTHING YET HAS BEEN DONE.

10/29/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE NICK NICHOLAS FORD INC (352-726-1231, 2901 FL-44, INVERNESS, FL 34453) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/29/2018
Components: STEERING
Incident Date: 10/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

WE HAVE HAD THIS STEERING PROBLEM THREE TIMES ALREADY. WHEN DRIVING THE SERVICE POWER STEERING LIGHT COMES ON AND THE ADVANC TRAK. DRIVING NORMAL SPEED AND ON A NORMAL SMOOTH ROAD. THE POWER STEERING WORKS AFTER THIS UNTIL YOU TURN THE ENGINE OFF AND BACK ON. WE HAVE TAKEN THE VEHICLE TO THE FORD DEALERSHIP EACH TIME THIS HAPPENED AND ONE OF THOSE TIMES THEY HAVE RE-PROGRAMMED THE POWER STEERING UNDER A RECALL AND THE PROBLEM IS STILL HAPPENING AND JUST HAPPENED AGAIN TODAY. WE HAVE 115,000 MILES ON THE VEHICLE NOW.

10/29/2018
Components: AIR BAGS
Incident Date: 03/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TAKATA RECALL FORD HAS SEND A RECALL ON MARCH 2017 AND AS OF TODAY, OCTOBER 29TH 2018 HAS NOT YET PROVIDED REPLACEMENT OF THE DEFECTED AIRBAG. FURTHERMORE IS REFUSING TO ADDRESS A DASHBOARD LIGHT OF THE PASSENGER AIRBAG, SAYING THAT IT IS NOT RELATED TO THE RECALL.

10/28/2018
Components: STEERING
Incident Date: 09/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

SEVERAL TIMES WHEN I HAVE BEEN DRIVING OR JUST STARTING TO DRIVE MY POWER STEERING HAS GONE OUT. I THEN HAVE TO TURN THE MOTOR OFF AND RESTART THE ENGINE AND THEN IT WILL BE ALRIGHT. TWICE I HAD PULLED OUT OF MY GARAGE AND STARTED FORWARD IT WENT OUT AND ANOTHER TIME I HAD STOPPED AT A STOP LIGHT AND STARTED TO GO AND IT WENT OUT AGAIN. I WAS ON A CITY STREET AT THE TIME.

10/28/2018
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 07/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

I SCHEDULED FOR MY RECALL REPAIR TO BE DONE, WHICH WAS SUPPOSED TO BE FREE..I WAS FORCED TO PAY 140 FOR A FULL DIAGNOSISTCS, WHICH I NEVER REQUESTED I SIMPLY INFORMED THE DEALERSHIP I ONLY WANTED THE RECALL REPAIR WORK DONE TO MY CAR.. WHICH NEVER WAS REPAIRED FOR MY RECALL THEY CHARGED ME 140 FOR A DIAGNOSTIC AND TOLD ME THAT MY RECALL ITEM WASN'T AVAILABLE BELOW I WILL PROVIDE YOU WITH THE APPOINTMENT INFORMATION AS WELL AS MY PERSONAL EMAIL STATEMENT REGARDING THE FRAUDULENT FEE OF 140 FOR DIAGNOSTIC

10/28/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TAKATA RECALL - I RECEIVED A RECALL NOTICE ON THIS VEHICLE DUE TO THE AIRBAGS IN MARCH OF 2017. WHEN I TOOK THE VEHICLE IN, THEY TOLD ME THAT THERE WERE NO RECALL PARTS AVAILABLE AND THEY DID NOT KNOW IF THEY EVER WOULD BE AVAILABLE. THUS I'M STILL DRIVING THE CAR WITH DEFECTIVE AIRBAGS.

10/28/2018
Components: STRUCTURE
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA5CR******
Summary

THIS IS THE 3RD COMPLAINT FOR THE SAME PROBLEM.THE DOOR LOCKING MECHANISM INSIDE THE DOOR BROKE ON THE DRIVERS SIDE TWICE AND ONCE ON THE PASSANGER SIDE.THE DOOR WOULD NOT LOCK WHILE TRAVELING DOWN THE HIGHWAY.IN AN ACCIDENT THE DOOR COULD FLY OPEN.THE RIGHT REAR DOOR LOCK ALSO BROKE ONCE.I HAVE HAD FORD REPAIR THE LEFT FRONT DOOR ONCE AND THE R FRONT .FORD WOULD ONLY PAY FOR THE RIGHT FRONT DOOR.THIS CAR WAS NOT IN AN ACCIDENT ON ANY OF THE DOORS.FORD WOULD NOT PAY FOR THE LEFT FRONT AND THE RIGHT REAR DOORS.NOW THE LEFT FRONT DOOR IS BROKEN AGAIN. WHICH FORD SAID IT WAS NOT UNDER WARRANTY.THE CAR HAS ONLY 68000 MILES.FORD CASE #16185723-S-5H6R8.

10/28/2018
Components: UNKNOWN OR OTHER
Incident Date: 06/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

ISSUE WITH BLOWER MOTOR SHORTING OUT AND SMELL OF MELTING PLASTIC FROM BLOWER MOTOR CABLING. BLOWER MOTOR REPLACED ONCE AND HAS SINCE GONE OUT AGAIN DUE TO SAME ISSUE IN LESS THAN 1 YEAR.

10/27/2018
Components: AIR BAGS
Incident Date: 06/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THEY CONTACTED US ABOUT THE RECALL BUT PARTS ARE NOT AVAILABLE. WE HAVE DRIVING THIS CAR EVERYDAY CAUSE IT'S OUR ONLY WAY OF GOING WHEN IS IT GOING TO GET FIXED AND WHAT DO WE DO IF AN ACCIDENT OCCURS WITH THESE AIRBAGS BEING DEFECTIVE.

10/27/2018
Components: AIR BAGS
Incident Date: 10/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TAKATA RECALL

10/26/2018
Components: AIR BAGS
Incident Date: 01/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL I RECEIVED A RECALL LETTER BUT HAVE NOT RECEIVED REPLACEMENT TO CORRECT THE PROBLEM IN A TIMELY MANNER. IN FACT, IT HAS BEEN OVER A YEAR SINCE I WAS NOTIFIED. I KEEP RECEIVING THE SAME STUPID ANSWER WHEN CHECKING ON IT: "PARTS ARE NOT AVAILABLE. YOU WILL RECEIVE ANOTHER LETTER FROM FORD WHEN TO HAVE IT REPAIRED". HOW CAN FORD CONTINUE TO MAKE FUSIONS WITH AIR BAGS FOR NEW CARS? IT IS IMPORTANT THAT THEY REPLACE THE ONES IN RECALLED VEHICLES, TOO!

10/26/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 10/23/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AND THE GEAR SHIFT SELECTOR WAS IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE JUMPED A CURB AND CRASHED INTO A GUARDRAIL AT A BUS STOP. THE INCIDENT BLEW OUT THE FRONT DRIVER'S SIDE TIRE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DICK SMITH FORD (LOCATED AT 9505 E STATE RTE 350, RAYTOWN, MO 64133, (816) 353-1495), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

10/26/2018
Components: AIR BAGS
Incident Date: 10/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

LONG TIME GETTING PART- YES FORD PAYING FOR RENTAL-HOWEVER MY CAR GETTIN A STANDING TOO LONG SMELL, HARDER TOO START BATTERY GETTIN LOWER ETC- NOT GOOD FOR MY CAR. WANTS ME TO SIGN PAPER SAYING I WILL TAKE CARE OF CAR- HOW CAN I DO THIS. AT MY HOME MOBILE AL

10/26/2018
Components: STEERING
Incident Date: 10/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

IN 2015, THERE WAS A RECALL FOR 2011-2012 CERTAIN TYPES OF FORD FUSIONS. THIS IS THE SECOND TIME THE "SERVICE POWER TRAIN" WARNING HAS COME ON WHILE I WAS DRIVING. WHEN THIS HAPPENS, I HAVE NO TIME TO PULL OVER. I HAVE BEEN FORTUNATE TO HAVE NEVER EXPERIENCED THIS WHILE ON THE HIGHWAY. THE FIRST TIME THIS HAPPENED, I ALMOST ROLLED INTO A DITCH AS THERE IS NO TIME TO ACTUALLY SERVICE THE CAR BECAUSE THE WHEEL LOCKS UP IMMEDIATELY. ON SUNDAY, OCTOBER 28, MY CAR HAD THE SAME ISSUE. THE CAR DEALERSHIP SAYS THEY CANNOT COVER MY CAR BECAUSE MY VEHICLE IS EXEMPT FROM THIS RECALL. THEY CLAIM THAT THEY WOULD LIKE TO HELP, BUT CORPORATE WILL NOT LET THEM. I WAITED FOR 4 DAYS TO HEAR, SORRY, YOUR VIN NUMBER EXCLUDES YOU FROM THE RECALL. WHAT MAKES MY 2012 FORD FUSION SO DIFFERENT FROM THE OTHER 2012 FORD FUSIONS THAT HAVE EXPERIENCED THE VERY SAME ISSUE WITH THE POWER STEERING GEAR?

10/25/2018
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

TAKATA RECALL I HAVE A FORD FUSHION SEL AND EVER SINCE I BOUGHT THIS CAR THE PASSENGER SIDE AIR BAG LIGHT NEVER GOES OFF NOBODY SEEMS TO WANT TO DO ANYTHING ABOUT THIS .. WHAT STEPS DO I NEED TO TAKE TO HAVE THIS ADDRESSED I AM NOT SURE IF THESE ARE T HE AIR BAGS IN MY CAR BUT THERE IS ALOT OF PEOPLE OUT THERE COMPLAINING OF SAME THING SAME MAKE AND MODEL

10/25/2018
Components: AIR BAGS
Incident Date: 10/04/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

FORD DEBERA LOS AIRBAGS DE MI FORD FUSION 2012 EN 2017. NO LO HA HECHO (POR LO MENOS, NO EN MI CASO). DOS REPARACIONES MS, QUE EN MI CASO TAMPOCO HA HECHO. LAS REPARACIONES QUE POR MANDATO FEDERAL FORD NO HA HECHO SON: NMEROS DE ACCIN DEL CAMPO DE SERVICIO 16B38 Y 13N03; NMERO DE RETIRO DE NHTSA: 17V024. ACABO DE TENER UN ACCIDENTE EN MI FORD FUSION 2012 (FUI CHOCAD, COMO CONSTA EN LOS EXPEDIENTES DE LOS SEGUROS DEL OTRO CHOFER Y MO). PESE A LO VIOLENTO DEL IMPACTO, QUE DEJ MI AUTO IRREPARABLE, LOS AIRBAGS NO SE ABRIERON. YO VIAJABA CON MI ESPOSA Y MI NIETA DE DOS AOS. POR NO ABRIRSE LOS AIRBAGS, MI ESPOSA Y YO SUFRIMOS DAOS FSICOS, MI NIETA, PSICOLGICOS. FORD DEBE RESPONDER E INDEMNIZARNOS POR ESTOS DAOS FSICOS QUE SE PUDIERON EVITAR SI EL DEALER Y EL PROPIO FABRICANTE HUBIESEN ATENDIDO MIS OPORTUNOS RECLAMOS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM '

10/24/2018
Components: STEERING
Incident Date: 10/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

I HAVE HAD TWO INSTANCES WHERE MY POWER STEERING WENT OUT WHILE I WAS DRIVING. ONE THE WARNING COMES ON, YOU HAVE NO TIME TO 'SERVICE' THE POWER STEERING. YOU IMMEDIATELY LOSE THE ABILITY TO STEER. THE FIRST TIME THIS HAPPENED, I ALMOST DROVE INTO A DITCH. LUCKILY, MY DAD TOWED IT TO A LOCAL MECHANIC, AND HE WAS ABLE TO RESET THE ERROR CODE. WELL, IT HAPPENED AGAIN ON SUNDAY. I WAS DRIVING, THE WARNING TO 'SERVICE POWER STEERING' POPPED ON AND I LOST CONTROL AGAIN. I WAS LUCKY THAT AGAIN I WAS NOT ON AN EXPRESS WAY, OR GOING OVER 30MPH. WHILE DOING MY RESEARCH ONLINE, I SEE THAT THERE ARE OTHERS WHO HAVE HAD THIS PROBLEM.

10/23/2018
Components: STEERING
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

MY POWER STEERING HAS A DEFECT IN IT. I HAD IT FIXED BACK IN DEC OF 2016 AND NOW ITS DOING THE SAME THING AS BEFORE. STIFFINESS IN TURNING AND MESSAGE ACROSS DASHBOARD. THIS IS THE SECOND TOME THIS HAS HAPPEN AND ALMOST CAUSED ME TO WRECK. WHAT DO I NEED TO DO BECAUSE ITS ASKING TO GET SERVICEDS SOON AND SCREEN

10/22/2018
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 10/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

STARTING MY CAR EVERY MORNING, AND THE POWER STEERING DOESN'T WORK. I TURN THE CAR OFF AND START IT AGAIN TO GET IT TO WORK. TOOK IT IN FOR RECALL ONCE ALREADY. . FAN WON'T WORK AT ALL, JUST SMELLS HOT. FOR AC, HEATER, AND DEFROST.

10/22/2018
Components: STEERING
Incident Date: 10/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30-35 MPH, THE POWER STEERING FAILED AND THE VEHICLE BECAME VERY DIFFICULT TO MANEUVER. SHULTS FORD OF HARMARVILLE (LOCATED AT 1300 GULF LAB RD, PITTSBURGH, PA 15238, (412) 828-2300) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

10/22/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD LINCOLN OF QUEENS BOULEVARD (13948 QUEENS BLVD, JAMAICA, NY 11435, (718) 657-8888) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PROVIDED REFERENCE NUMBER: 16073947. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/18/2018
Components: AIR BAGS
Incident Date: 05/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TAKATA RECALL. I HAVE HAD NO COMMUNICATION FROM THE FORD MOTOR COMPANY REGARDING WHEN PARTS WILL BE AVAILABLE FOR REPLACING THE PASSENGER SIDE AIRBAG. MY CAR HAS BEEN SITTING IN MY GARAGE FOR A MONTH AND A HALF NOW. MY LOCAL DEALERSHIP HAS NO CLUE AS TO WHEN PARTS WILL BE AVAILABLE. THIS IS A TOTALLY UNACCEPTABLE SITUATION AS I CANNOT DRIVE, SELL OR TRADE MY CAR IN THIS SITUATION. I WOULD LIKE TO KNOW WHAT IS BEING DONE TO MAKE THESE PARTS AVAILABLE AND WHEN. I WOULD APPRECIATE HELP AND A RESPONSE IN THIS MATTER.

10/18/2018
Components: STEERING
Incident Date: 10/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA6CR******
Summary

STEERING WENT OUT HARD TO STEER , IS THERE A RECALL ON MY CAR FOR THIS

10/17/2018
Components: ENGINE
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

ELECTRONIC THROTTLE BODY ERROR CODES LEAD TO LOSS OF ENGINE POWER AND ENGINE BEING THROTTLED BACK TO APPROX. 10 MPH IN "LIMP HOME MODE". ISSUE IS INTERMITTENT, AND NHTSA HAS STUDIED THE PROBLEM PREVIOUSLY. FORD SAYS MY ETB IS NOT INCLUDED IN THE RECALLS, AND THAT I NEED TO PAY FOR THE REPAIRS. IT IS A KNOWN PROBLEM WITH THIS YEAR FORD FUSION, AND FORD SUPPOSEDLY MADE A 10YR 150,000 MILE WARRANTY ON THE PART....JUST NOT MY ETB.

10/17/2018
Components: AIR BAGS
Incident Date: 06/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CASA FORD (5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/15/2018
Components: STEERING
Incident Date: 10/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WAS ON MY WAY TO PICK UP MY SON FROM SCHOOL, TRACTION LIGHT CAME ON, GOT THE CAR TURNED INTO SCHOOL, EVERYTHING WAS OK. TRACTION LIGHT WENT OFF FROM LEAVING THE SCHOOL, CAME BACK ON WHEN WE CAME TO A STOP LIGHT, THEN THE POWER STEERING ASSISTANT CAME ON, 'SERVICE SOON'. GOT HOME AND WAS GOING BACK TO WORK, COULDN'T TURN STEERING WHEEL. I JUST PARKED THE CAR. ONLY DROVE ABOUT 5 MILES BEFORE IT LOCKED UP. LUCKILY I LIVE LESS THAN A MILE FROM WORK. SEEN THAT MANY PEOPLE HAVE HAD THIS PROBLEM, DON'T KNOW IF THIS THE FIRST TIME THIS HAS HAPPENED TO THIS CAR, SINCE I BOUGHT IT USED. THINK MY FORD COMPANY SOLD ME A LEMON. BOO ON THEIR PART. FORD SERVICE DEPARTMENT SAID IT WOULD COST $1800-$2500 DEPENDING IF I BUY USED OR NEW.

10/15/2018
Components: STEERING
Incident Date: 10/13/2018
Crash: No
Fire: No
Summary

A MASSAGE CAME UP SAYING SERVICE POWER STEERING NOW AND IT WENT OUT RIGHT ON THE ROAD. THEY HAD A RECALL ON THE POWER STEERING SENSOR THEY REPLACED IT IN 2015 AND NOW IN 2018 ITS NOT WORKING AGAIN AND I AM HAVING TO PAY BIG MONEY TO FIX IT. I HATE THIS CAR IT JUST SEEMS TO HAVE TROUBLE I HAVE HAD 3 RECALLS ON IT. I AM A GRANDMOTHER AND I HAD THEM IN THE CAR YOU KNOW HOW HARD IT IS TO STEER WITHOUT POWER STEERING IT WAS SCARY. THERE'S GOT BE SOME WAY TO GET THE PROBLEM FIXED RIGHT. WITH OUT PUTTING UP THOUSANDS OF DOLLARS TO FIX THE PROBLEM. PLEASE HELP. IT WAS IN MOTION ON A CITY STREET. TURNING IN A PARK IN LOT.

10/13/2018
Components: STEERING
Incident Date: 10/12/2018
Crash: No
Fire: No
Summary

OCTOBER 12,2018 AS I'M LEAVING HOME AROUND 6:45 AM TO DROP MY DAUGHTER OFF AT DAYCARE AND HEAD TO WORK. THE SERVICE LIGHT COMES ON FOR THE POWER STEERING. THE STEERING WHEEL IS MOLDING HARD TO TURN BUT NOT BAD ENOUGH WHERE I WAS STRUGGLING MUCH. I MADE IT TO WORK AS I LIVE ABOUT 15AWAY FROM MY DAUGHTERS DAYCARE. AROUND 4:50PM EST I CLOCKED AND TRIED TO LEAVE FROM WORK TO HEAD HOME AND I COULD NOT TURN THE STEERING WHEEL AT ALL. DID SOME RESEARCH AND FOUND OUT IT'S ELECTRICAL SO THERE'S NO WAY FOR ME TO JUST ADD POWERING STEERING FLUID. MY MECHANIC WAS UNDER THE IMPRESSION THAT ALL I HAD TO DO WAS PURCHASE A PUMP. CALLED FORD AND WAS INFORMED THAT THERE IS NO PUMP AND IT'S SOMETHING ELECTRICAL AND YOU HAVE TO TAKE IT TO FORD FOR A DIAGNOSTIC. A LOT OF PEOPLE ARE HAVING THIS PROBLEM AND I FEEL THIS SHOULD BE A RECALL. I SAW SOMETHING ONLINE THAT IT IS RECALLED FOR MY SPECIFIC CAR BUT BASED OFF MY VIN # THERE IS NO RECALL FOR MY VEHICLE WHICH I FIND CRAZY AND MISLEADING.

10/12/2018
Components: STEERING
Incident Date: 09/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

SEPT 23.ON A STREET WHILE DRIVING THE POWER STEERING SERVICE LIGHT CAME ON.THE SERVICE INSTRAK.LIGHT CAME ON.THE STEERING BECAME VERY VERY HARD TO TURN. PARKED AND FOUND NO FLUID BECAUSE THIS CAR HAS ELECTRONIC STEERING. SEPT 24.IT WAS TAKEN TO THE FORD DEALER TO GET THIS CHECKED. I FOUND THE NHTSA RECALL 15V340000 AND WANTED FORD TO HONOR THIS RECALL. I PUT IN A CASE WITH FORD WHICH THEY DENIED 4 DAYS LATER. MEANWHILE MY CAR WAS IN THE DEALER WAITING FOR APPROVAL. I HAD TO GET A RENTAL CAR. THE DEALER ADVOCATED FOR ME BUT WAS NOT SUCCESSFUL WITH FORD MOTOR COMPANY. I HAD TO PAY FOR THE REPAIR PAID THE DEALER 1200.00 SEPT 29TH 6 DAYS LATER....THEN 1 WEEK LATER OCT 6, THE SAME THING HAPPENED STEERING FROZE UP ON A STREET AND I HAD THE CAR TOWED TO MY DEALER.. THEY THEN GAVE ME A LOANER.. THE CAR WAS CLEARED OF CODES AND I PICKED IT UP OCT 9. I DONT FEEL CONFIDENT THIS ISSUE IS RESOLVED AND FEEL FORD MOTOR COMPANY NEEDS TO HONOR THE RECALL FORD RECALL 15S18. NHTSA RECALL 15V340000. FORD CASE #CAS15880910. THANK YOU FOR YOUR HELP

10/11/2018
Components: STEERING
Incident Date: 10/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, WHEN PARKING THE VEHICLE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING THE VEHICLE TO THE DEALER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AUTONATION FORD ST. PETERSBURG (LOCATED AT 2525 34TH ST N, ST PETERSBURG, FL 33713, (727) 231-1323), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 68,888.

10/11/2018
Components: STEERING
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

THE POWER STEERING ASSIST FAULT APPEAR AS THE CAR WAS MOVING IN REVERSE AND LOST THE USE OF STEERING OCCURRED IT HAPPENED TWICE WITHIN A TWO WEEK SPAN. TOOK IT TO DEALER IT GAVE THE CODE U3000:49-08

10/10/2018
Components: STEERING
Incident Date: 10/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED AND PLACED INTO DRIVE, THE STEERING SEIZED AND THE STEERING POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

10/09/2018
Components: STEERING
Incident Date: 10/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH ON GRAVEL ROAD AND THEN ON A PAVED HIGHWAY, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE POWER STEERING ASSIST WARNING MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING MOTOR FAILED. THE VEHICLE WAS TAKEN TO KARL KLEMENT FORD (2670 U S 287, DECATUR, TX 76234, (940) 627-1101), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 148,000.

10/09/2018
Components: AIR BAGS
Incident Date: 08/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I CHECKED ONLINE TO SEE IF THERE WERE ANY RECALL NOTICES FOR MY 2012 FORD FUSION, TO WHICH I FOUND AN OPEN RECALL FOR THE PASSENGER AIR BAG. I TOOK IT TO THE DEALER AND THEY SAID THEY DON'T HAVE THE PART YET BUT THAT I AM NOT ABLE TO USE MY CAR FOR SAFETY REASONS AND SO THEY PUT ME IN A RENTAL UNTIL IT'S FIXED. IT'S BEEN OVER A MONTH AND A HALF AND THERE'S STILL NO PART OR COMMUNICATION ABOUT TIMING AND THE RENTAL IS MUCH SMALLER THAN MY CAR AND VERY INCONVENIENT WITH MY CURRENT FAMILY SITUATION.

10/08/2018
Components: AIR BAGS
Incident Date: 10/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

TAKATA RECALL - I AM TIRED AT BEING STRUNG ALONG BY FORD. EVERY MONTH FOR OVER A YEAR I HAVE CALLED TO SEE WHEN PARTS WILL BE AVAILABLE AND THE ANSWER IS ALWAYS "NEXT MONTH" OR "BY THE END OF THE CURRENT QUARTER." MY UNDERSTANDING IS THEY ARE UNDER AN NHTSA ORDER TO HAVE HAD THE PARTS AVAILABLE BY DEC 2017. THEIR CORPORATE CUSTOMER SUPPORT CALL CENTER IS NOT VERY HELPFUL. NHTSA NEEDS TO PUT MORE PRESSURE ON FORD.

10/04/2018
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING THE VEHICLE, THE ADVANCE TRACK AND AIR BAG WARNING INDICATORS WERE PERMANENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2568 RANGE PARK DRIVE, DENHAM SPRINGS, LA 70726, (225)-490-7649) WHERE IT WAS DIAGNOSED THAT THE RESTRAINT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE RESTRAINT CONTROL MODULE WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (SEAT BELTS). THE MANUFACTURER PROVIDED CASE NUMBER: CSA15903459. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 145,000.

09/30/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 05/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

HAVING ISSUES WITH THE ADVANCTRAC FAILURE. THIS IS THE SECOND TIME THIS HAS OCCURRED THE FIRST WAS COVERED UNDER WARRANTY. THIS TIME THE WARRANTY HAS EXPIRED. TOOK IT TO THE DEALERSHIP AND THEY QUOTED ME A $1800 QUOTE TO FIX. THIS IS A ISSUE THAT EVERYONE WITH THIS VEHICLE IS HAVING. I CAME OUTSIDE AND MY TIME HAD WENT FLAT WHEN I PROCEED TO ADD AIR TO IT AND GOT IN THE CAR TO LEAVE. I HAD ABSOLUTELY NO POWER STEERING. AT ALL. THIS IS VERY DANGEROUS.

09/27/2018
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE LOCAL DEALER (HENNESSY LINCOLN FORD, 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/26/2018
Components: STEERING
Incident Date: 09/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

AT 119,889 MILES ON 6/26/2018, I TOOK A FORD FUSION TO THE DEALER AFTER THE POWER STEERING WENT OUT. I WAS DRIVING THE VEHICLE WHEN A WARNING FLASHED ACROSS THE DISPLAY THAT THE POWER STEERING NEEDED TO BE SERVICED IMMEDIATELY, HOWEVER THE POWER STEERING WAS WORKING FINE UNTIL I TURNED THE ENGINE OFF. AFTER RESTARTING THE ENGINE, THE POWER STEERING WOULD NOT FUNCTION. I TOOK THE FORD FUSION TO THE DEALER AND THE STEERING GEAR WAS REPLACED AND THE POWER STEERING CONTROL MODULE WAS REPROGRAMMED AT NO CHARGE. THE POWER STEERING WORKED FOR ABOUT 3 MONTHS. ONCE AGAIN, WHILE DRIVING THE VEHICLE, A WARNING TO SERVICE THE POWER STEERING IMMEDIATELY FLASHED ACROSS THE DISPLAY, ALTHOUGH THE POWER STEERING STILL FUNCTIONED UNTIL I TURNED THE ENGINE OFF. UPON RESTARTING THE CAR, THE POWER STEERING DID NOT FUNCTION. ON 9/22/2018 AND AT 124,591 MILES, I RETURNED THE FORD FUSION TO THE DEALER. I WAS CHARGED $134.95 FOR DIAGNOSTICS AND GIVEN AN ESTIMATE OF $1057.58 TO REPLACE THE LOWER CONTROL ARMS AND PERFORM AN ALIGNMENT TO FIX THE POWER STEERING. THE DEALER SAID THE BEARINGS HAD WORN OUT SINCE 9/22/2018, AND THAT THE CODE TO FIX THE POWER STEERING WAS A HARD CODE AND THE POWER STEERING CONTROL MODULE COULD NOT BE RESET TO FIX THE ISSUE. THE DEALER SAID THE BEARINGS WERE WARN OUT, CREATING FRICTION IN THE STEERING, LEADING TO THE POWER STEERING CONTROL MODULE TO SHUT DOWN THE POWER STEERING. THE DEALER SAID THE ONLY FIX FOR THE POWER STEERING WAS TO REPLACE THE LOWER CONTROL ARMS THAT INCLUDED THE BEARINGS, THEN RESET THE POWER STEERING CONTROL MODULE.

09/25/2018
Components: STEERING
Incident Date: 09/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE POWER ASSIST STEERING FAILURE MESSAGE WAS DISPLAYED. ADDITIONALLY, THERE WAS AN ABNORMAL DINGING NOISE. THE VEHICLE WAS TOWED TO CROSSROADS FORD OF INDIAN TRAIL (88 DALE JARRETT BLVD, INDIAN TRAIL, NC 28079, (888) 701-7963) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE EXCEEDED THE MILEAGE FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBERS: 15852329 AND 15823495. THE MANUFACTURER STATED THAT THE LOCAL DEALER WOULD NEED TO VERIFY THE WARRANTY INFORMATION. THE FAILURE MILEAGE WAS UNKNOWN.

09/24/2018
Components: STEERING,SERVICE BRAKES
Incident Date: 09/24/2018
Crash: No
Fire: No
Summary

AT LOW SPEED TRAVELING DOWN THE ROAD MY VEHICLE NOTIFIED ME OF TWO WARNINGS ONE SAYING SERVICE ADVANCETRAC ANOTHER SAYING SERVICE POWER STEERING

09/24/2018
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 09/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG2CR******
Summary

WHEN DRIVING MY 2012 FORD FUSION SEL AWD, THE POWER STEERING WILL (AT RANDOM) CEASE TO FUNCTION AND CAUSES EXTREME DIFFICULTY IN STEERING. IT IS NEARLY IMPOSSIBLE TO PULL OVER SAFELY. AT SPEED THIS IS AN EXTREMELY DANGEROUS AND TERRIFYING EVENT. THE LIGHTS FOR THE TRACTION CONTROL SYSTEM, THE POWER STEERING SYSTEM, AND OCCASIONALLY THE ADVANCE TRAC SYSTEM COME ON. IT IS NOT ALWAYS ALL OF THE LIGHTS ALL OF THE TIME, AND THE ERRORS VARY. I HAVE HAD IT LOOKED AT AND THE CODES READ, AND THE PROBLEM PERSISTS. I NEED THIS FIXED AS I HAVE TWO SMALL CHILDREN THAT I REFUSE TO ALLOW TO RIDE IN THE CAR AS I'M AFRAID FOR THEIR SAFETY. IT STRANDS ME AT RANDOM AT WORK AND AT SCHOOL AN HOUR FROM HOME AS WELL. UPON CRANKING THE LIGHTS FOR POWER STEERING FAILURES COME ON AND I HAVE TO SIT AND WAIT ON A RIDE. THIS IS UNACCEPTABLE. SOMEONE NEEDS TO FIX THIS PROBLEM AS EVERY TIME I HAVE CALLED MULTIPLE FORD DEALERSHIPS, THEY GIVE ME A RUNAROUND EXPLAINING THERE IS NO RECALL FOR THIS ISSUE. THIS IS UNACCEPTABLE BECAUSE THE INTERNET IS RIFE WITH POSTERS HAVE THE SAME EXACT ISSUES I AM HAVING AND ARE HAVING NO ASSISTANCE EITHER FROM FORD. PLEASE HELP US WITH THIS PROBLEM, AS I CANNOT AFFORD TO PURCHASE A NEW CAR AFTER THIS ONE HAS DRAINED ME OF MY RESOURCES.

09/21/2018
Components: STEERING
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING 25-30 MPH, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN ELECTRICAL FAILURE. THE CONTACT CALLED THE LOCAL DEALER (GOLF MILL FORD, 9401 N MILWAUKEE AVE, NILES, IL 60714, (847) 470-9800) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED PER THE RECALL AND WAS NOT COVERED UNDER A WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

09/21/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HOLLINGSWORTH RICHARDS FORD, 7787 FLORIDA BLVD, BATON ROUGE, LA 70806, (877)-819-1417) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/20/2018
Components: AIR BAGS
Incident Date: 06/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (LOCATED AT 7311 AIRPORT BLVD, MOBILE, AL 36608, (888) 241-4640), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/16/2018
Components: STEERING
Incident Date: 09/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

CAR LOST ALL STEERING AND PULLED TO THE LEFT WITH A WARNING LIGHT ILLUMINATED STATING SERVICE POWER STEERING NOW. FORD REPLACED A STEERING GEAR THAT WAS SUPPOSED TO BE A RECALL LESS THAN 30 DAYS AND 300 MILES LATER IT HAPPENED AGAIN WITH THE WIFE DRIVING 70MPH ON THE HIGHWAY. THIS CAR IS A DANGER TO DRIVE AND IS GOING TO CAUSE DEATHS. FORD IS NOW WANTING TO CHARGE ME FOR THE REPAIR.

09/14/2018
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 09/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

VEHICLE WOULDN'T START AND GOT TOWED TO THE DEALERSHIP. AFTER INSPECTION THEY FOUND THE FUEL PUMP UNIT HOUSING CRACKED AND ELECTRICALLY SHORTED, BLOWING THE FUSE. BOTH THE FUEL PUMP AND THE FUSE NEEDED REPLACED. CAR HAS 87K MILES. THIS COULD HAVE FAILED ANYWHERE ON THE ROAD

09/13/2018
Components: STEERING
Incident Date: 09/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

MY VEHICLES STEERING GEAR WAS RECALLED AND REPLACED IN JANUARY OF 2016. THE PART THAT WAS PUT IN TO RECTIFY THE RECALL WAS PART #AE5Z-3504-DE. THIS REPAIR WAS DONE AT OURISMAN WORLD OF FORD IN ALEXANDRIA, VA 22303. THIS PART FAILED ON SEPTEKMBER 5, 2018 AND HAD TO BE TOWED TO THE DEALER AND REPLACED AGAIN. OURSIMAN CHARGED US FOR THE SECOND REPAIR. SHOULDN'T THIS BE COVERED UNDER THE RECALL STILL, OR AT LEAST BE RECALLED AGAIN? THE CAR WOULD BARELY STEER AND HAD TO BE PARKED ON THE STREET UNTIL IT COULD BE TOWED.

09/11/2018
Components: POWER TRAIN
Incident Date: 09/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

I RECENTLY NOTICED THE MARK ON MY DRIVEWAY WAS GETTING BIGGER. SOMETHING UNDER THE ENGINE IS LEAKING. BROUGHT CAR IN FOR LEAK, AFTER 1/2 HOUR, THEY TOLD ME I HAD TO REPLACE THE PTU. OF COURSE, THE WARRANTY HAS EXPIRED. THE COST WILL BE AROUND $2300. I NEED MY CAR SO TOLD THEM TO FIX IT OF COURSE. I AM ON A LIMITED BUDGET, THANK GOODNESS FOR CHARGE CARDS!

09/10/2018
Components: STEERING
Incident Date: 09/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

MY 69 YEAR OLD MOTHER WAS DRIVING THE 2012 FORD FUSION WHEN SHE LOST STEERING CONTROL AND NEARLY HAD AN ACCIDENT. IT TOOK ALL HER STRENGTH TO WRESTLE THE STEERING WHEEL TO THE SIDE OF THE ROAD. I CONTACTED THE LOCAL FORD DEALERSHIP AND WAS TOLD I WOULD HAVE TO PAY TO HAVE IT REPAIRED EVEN THOUGH THERE WAS A RECALL DUE TO THAT EXACT PROBLEM WITH STEERING. THE CAR WAS NOT CORNERED BECAUSE THE MILEAGE WAS 153000. THREE YEARS PAST THE LIMIT OF THE RECALL. I WAS ALSO ADVISED THE FIX COULD BE ABOUT. $2000. I CAN NOT AFFORD THIS BUT I STILL NEED TO DRIVE TO WORK SO I MUST DRIVE IT KNOWING IT COULD GO OUT AGAIN. THERE WAS NO WARNING LIGHT OR ANYTHING THE POWERED STEERING JUST STOPPED WORKING.

09/07/2018
Components: SERVICE BRAKES
Incident Date: 09/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WHILE DRIVING DOWN MY STREET GOING ABOUT 10 MPH. MY BREAK PEDDEL WENT TO THE FLOOR WITH THE SOUND OF LOUD GROUNDING. I TOOK THE CAR BACK TO TBE HOUSE. IN THE PAST WEEK A BREAK BOOSTER NEW FRONT AND BACK PADS 1 CALIPER A MASTER CYLINDER AND ABS MODULE HAVE BEEN REPLACED. BREAKS ARE STILL NON EXISTANT.

09/05/2018
Components: STEERING
Incident Date: 09/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WAS PICKING MY KID UP FROM SCHOOL. BACKING INTO A SPOT AND AS I WENT TO PULL FOWARD ALITTLE MY STEERING WHEEL LOCKED AND POWER ASSIST FAULT APPEARED ON THE SCREEN ON MY DASHBOARD . I WAS PART OF A RECALL IN 2015 FOR THE SAME ISSUE. LUCKILY IT WASN'T 5 MINS LATER WITH MY KID IN THE CAR DRIVING. SEEMS TO BE A ONGOING ISSUE WITH STEERING ISSUES MY HAS ALWAYS HAD A LITTLE TICK WHILE DRIVING

09/04/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED GEWEKE FORD AT 530-821-2121 (LOCATED AT 871 E ONSTOTT RD, YUBA CITY, CA 95991) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED BATTERY DIED FROM NOT BEING DRIVEN. UPDATED 11/8/18*JB

09/04/2018
Components: WHEELS
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

WHILE DRIVING ONE OF MY VEHICLE'S TIRES WENT FLAT. I ATTEMPTED TO REMOVE THE TIRE AND REPLACE IT WITH MY SPARE, BUT THE LUG WRENCH SUPPLIED WITH THE CAR DID NOT FIT THE LUG NUTS. SO I CALLED AAA ROADSIDE ASSISTANCE AND A TECH ARRIVED. AFTER SPENDING A CONSIDERABLE AMOUNT OF TIME TRYING TO FIND A WRENCH TO FIT THE LUG NUTS, THE TECH ADVISED THAT I SHOULD CALL A TOW TRUCK TO TOW THE VEHICLE. I THEN CALLED FOR A TOW TRUCK AND HAD THE CAR TOWED TO THE NEAREST REPAIR FACILITY. THE REPAIR FACILITY CALLED ME AND ADVISED THAT THE VEHICLE HAS A SYNDROME THAT IS WELL KNOWN TO FORD CALLED "SWOLLEN LUG NUT SYNDROME," WHICH AFFECTS THOUSANDS UPON THOUSANDS OF THEIR VEHICLES. THE LUG NUTS SWELL OVER TIME DUE TO MOISTURE AND WILL NOT COME OFF OF THE TIRES. RATHER, THEY NEED TO BE CUT OFF AND THEN REPLACED WITH NEW LUG NUTS. I HAD NO IDEA THAT THIS COULD HAPPEN TO MY CAR. THAT I COULD BE STRANDED ON THE SIDE OF A MAJOR HIGHWAY AT NIGHT ALONE ON LABOR DAY WITHOUT ANY WAY TO CHANGE MY TIRE. HAD I KNOWN, I CERTAINLY WOULD NOT HAVE WAITED UNTIL I HAD A FLAT TIRE THAT NEEDED TO BE CHANGED. THE COST TO FIX THE PROBLEM IS NOMINAL - $150 ($7.50 EACH WITH 20 LUG NUTS), WHICH I AM NOW PAYING OUT OF POCKET TO MAKE SURE THIS NEVER HAPPENS TO ME AGAIN. I COULD HAVE BEEN KILLED OR INJURED TRYING TO CHANGE THE TIRE ON MY CAR. FORD IS WELL AWARE OF THIS PROBLEM AS EVIDENCED BY THE NUMEROUS COMPLAINTS AND LAWSUITS ACROSS THE COUNTRY ABOUT WHICH I HAD NO IDEA UNTIL I RESEARCHED IT. I FIND IT UNCONSCIONABLE THAT FORD WAS WELL AWARE OF THIS PROBLEM AND NEVER BOTHERED TO SEND A LETTER OR NOTIFICATION TO ITS CUSTOMERS THAT THIS COULD HAPPEN. THIS IS ABSOLUTELY A SAFETY ISSUE AND A LETTER SHOULD BE SENT TO EVERY SINGLE FORD VEHICLE OWNER SO THAT THEY ARE NOT STUCK STANDING BY THE SIDE OF THE ROAD ATTEMPTING TO REMOVE A TIRE THAT WILL NEVER COME OFF.

09/04/2018
Components: STEERING
Incident Date: 05/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TAKING RECALL. MY FORD FUSION 2012 POWER STEERING HAS NOT BEEN FUNCTIONING CORRECTLY SINCE MAY 2018 AFTER I HAD A FLAT TIRE RETURNING HOME ON VIETNAM ROAD FAYETTE MS. IT IS SAYING SERVICE POWER STEERING NOW ON MY DASHBOARD. I WAS NOT AWARE OF THE RECALL UNTIL I BROUGHT MY VEHICLE TO THE DEALERSHIP BY THEN END OF JUNE 2018 AND WAS INFORMED THAT I HAD A RECALL FOR THE POWER STEERING AND AIRBAGS.

09/04/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAX35******
Summary

LOST POWER STEERING. HAVE SERVICE POWER STEERING NOW MESSAGE AND SERVICE STABILITRAC.

09/02/2018
Components: POWER TRAIN
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

MY TRANSMISSION HAS BEEN JOLTING WHENEVER IT SHIFTS INTO GEAR 3, ESPECIALLY WHEN GOING UP HILLS. MY VEHICLE HAS BEEN WELL TAKEN CARE OF AND NOT BEEN INVOLVED ANY ANY PREVIOUS ACCIDENTS. THE PROBLEM STARTED WHEN IT HAD ABOUT 80,000 MILES ON IT, AND NOW IT HAS 110,000 MILES AND THE PROBLEM IS WORSE. I HAVE LOOKED AT OTHER ONLINE FORUMS AND CAN CONFIRM THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM.

09/02/2018
Components: ELECTRICAL SYSTEM
Incident Date: 08/20/2018
Crash: No
Fire: No
Summary

I PURCHASED MY VEHICLE 6/6/2018 AS OF TODAY 82/2018 MY AIR CONDITIONING HAS STOPPED WORKING 6 TIMES. THE WIRES UNDER THE DASH ARE EXTREMELY HOT AND THERE'S A "BURNING SMELL" COMING THROUGH MY VENTS. TONIGHT EVERY TIME I SHUT THE CAR OFF AND TURNED IT BACK ON THE AIR CONDITIONING DIDN'T COME ON. THE WIRES THAT ARE CONNECTED TO THE BLOWER BOX APPARENTLY HAVE A SHORT ON IT. IT GOES OFF WHILE IN MOTION AND STOPPED. THIS ALONE ISN'T SAFE FOR AN INDIVIDUAL BUT HIGHLY UNSAFE FOR CHILDREN THAT RIDE IN THE VEHICLE

08/31/2018
Components: EXTERIOR LIGHTING
Incident Date: 12/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG2CR******
Summary

SERVICE MANAGER: [XXX] MY CAR VIN#[XXX]. BOTH HEADLIGHTS DON'T WORK & HAVEN'T SINCE FEBRUARY 2017. I HAD GROTE AUTOMOTIVE SERVICE CENTER DO THE REPLACEMENT OF BOTH FRONT I PURCHASED THE CAR ON 12/5/15. ONE HEAD LIGHT & ONE TAIL LIGHT WAS NOT WORKING. HEADLAMPS WERE REPLACED DONE ON 2/27/2017. THEY WORKED ON & OFF, STAYED OFF THEN ON 5/22/2017 RIGHT & LEFT HEADLIGHT BULB INOP WAS REPLACED. SO I'VE BEEN WITHOUT HEADLIGHTS SINCE THEN. I GOT IT FIXED AGAIN IN MAY 2018 ONLY TO AGAIN IN AUGUST 2018. THERE'S GOT TO A POWER SURGE OR FAULTY. THERE HAS TO BE RECALL SOMEWHERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

08/30/2018
Components: POWER TRAIN
Incident Date: 07/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG9CR******
Summary

CAR JERKS AND SHIFTS POORLY AND SOMETIMES AT THE WRONG TIME WHEN STARTING UP FROM A STOP. ALSO DOWNSHIFTED FROM 6TH GREAR TO MUCH LOWER GEAR WHEN ON THE HIGHWAY AT HIGHWAY SPEED IN HOT WEATHER (OVER 100 DEGREES F), CAUSING FRIGHTENING LOSS OF SPEED AND ACCELERATING MOTOR RPMS.

08/30/2018
Components: AIR BAGS
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

TAKATA RECALL - WE RECEIVED A RECALL NOTICE FROM FORD AND CONTACTED THE FORD DEALERSHIP IN JUNE 2018. WE WERE TOLD THAT THE DEALERSHIP WOULD HAVE THE PART TO FIX THE AIRBAG IN SEPTEMBER 2018, AND WE WERE GIVEN A RENTAL CAR IN THE MEANTIME. IT IS NOW 8/30/2018, WE CALLED THE DEALERSHIP TO FIND OUT WHEN WE CAN HAVE THE CAR FIXED AND WERE TOLD IT HAS BEEN PUSHED TO THE 4TH QUARTER, SO NOW SOMETIME IN OCTOBER - DECEMBER 2018. THE CAR IS SITTING IN OUR DRIVEWAY, NOW WITH A DEAD BATTERY, AND WE PLANNED TO GIVE IT TO OUR NEWLY LICENSED 16-YEAR-OLD. THIS HAS BEEN AN UNREASONABLE AMOUNT OF TIME AND IS CAUSING MY FAMILY HARDSHIP.

08/30/2018
Components: AIR BAGS
Incident Date: 06/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARLER FORD (888-314-7969, 22077 HIGHWAY 167, DRY PRONG, LA 71423) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/28/2018
Components: STEERING
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

MY CAR IS HAVING A STEERING ASSIST FAULT. ALMOST HALF A MILLION SIMILAR VEHICLES RECALLED FOR THE SAME ISSUE BUT FORD WON'T FIX THIS UNDER RECALL.

08/27/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TAKATA RECALL I HAVE MADE NUMEROUS ATTEMPTS WITH THE DEALER TO REMEDY THIS; DEALER "CANNOT GET PARTS/WAITING ON PARTS". FORD HAS GIVEN AUTHORITY FOR ME TO HAVE A RENTAL CAR, BUT I AM PAYING ON MY FORD FUSION, THAT IS A HAZARD TO PASSENGERS. THIS IS UNACCEPTABLE! HONDA AND TOYOTA OWNERS SEEM TO HAVE HAD FIRST PREFERENCE IN THIS MATTER.

08/27/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TAKATA RECALL THIS HAS BEEN GOING ON FOR OVER 1 1/2 YEARS AND I CANT SELL THE CAR BECAUSE OF THIS RECALL!! WHEN WILL THEW PARTS BE AVAILABLE?? ITS BEEN TO LONG ALREADY FORD SHOULD BE MADE RESPONSIBLE TO BUY THESE BACK !!

08/27/2018
Components: STEERING
Incident Date: 07/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WE WERE DRIVING THE CAR AND THE POWER STEERING LOCKED THE CAR DID NOT GIVE US AN ALERT UNTIL THE POWER STEERING FINALLY LOCKED. WE COULD NOT BREAK WE HAD TO QUICKLY SHUT OFF THE CAR AND WE WEREN'T NEAR OUR HOME WHEN THIS OCCURRED

08/26/2018
Components: STEERING
Incident Date: 08/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

THE POWER STEERING FAILED SUDDENLY WHILE DRIVING.

08/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I CAN'T GET OUT OF MY FORD FUSION, I'VE TRIED THE DRIVER'S DOOR HANDLE, AND IT WON'T OPEN THE DOOR, TOOK TO FORD DEALER, THEY TOLD ME DOOR HANDLE IS BROKEN, NOT UNDER WARRANTEE, I'VE BARELY HAD MY CAR 2 MONTHS, TRIED ROLLING DOWN DRIVER'S WINDOW, AND THE DOOR LOCK HAS JAMMED, TWICE, CAUSING ME A LIFE DEATH SITUATION, WHERE, I WAS LITERALLY TRAPPED IN MY CAR FOR 25 MINUTES, TWICE, NO PHONE OR WATER, AND PASSERBY'S DIDN'T WANT TO GET INVOLVED, JUST TO HELP ME GET MY DOOR UNJAMMED. I WAS SWEATING PROFUSELY, I HAD TO CRAWL OVER THE SHIFTER AND EMERGENCY BRAKE JUST TO GET TO THE PASSENGER DOOR TO GET TO SAFETY, AND WITH A LUMBAR BRACE ON FOR MY 9 COMPRESSED DISCS IN MY BACK AND 7 IN MY NECK, I WAS REALLY SCARED THAT I WOULD DIE IN MY CAR. IT TOOK ME 15 MINUTES TO GET TO THE PASSENGER DOOR AND IN TWICE AD MUCH PAIN TWISTING MY BACK AND NECK, I WAS ON THE VERGE OF HEAT EXHAUSTION FROM A HOT CAR IN AZ WHERE THE OUTSIDE TEMPS GET OVER 108 DEGREES IN THE SUMMERTIME. I WAS DRIPPING WET WHEN I FINALLY FOUND A WAY OUT OF MY CAR. THIS DOOR HANDLE ISN'T COVERED UNDER MY EXTENDED WARRANTEE, AND IT SHOULD BE, FOR PEOPLE ON LOW INCOME SITUATIONS, OR HAVE A RECALL ON THE DOOR LOCK AND HANDLE SITUATION, BECAUSE IT'S A MANUFACTURES DEFECT, BUT, FORD WON'T ADMIT THAT THEY HAVE A SERIOUS SAFETY ISSUE WITH THE DO IT HANDLES BREAKING AND TRAPPING PEOPLE IN THEIR CARS. THIS SHOULD BE A RECALL, SO FORD CAN BE RESPONSIBLE FOR THEIR DEFECT AND REDESIGN IT DIFFERENTLY SO THE DOOR HANDLES DON'T BREAK,AND TRAP PEOPLE IN THEIR CARS. MY CAR IS NOW DANGEROUS TO ME, I CAN'T GET OUT OF IT SAFELY WITHOUT HURTING MYSELF, AND THAT'S VERY, VERY BAD. I DON'T WANT TO DIE IN A HOT CAR IN AZ, THAT'S A SLOW DEATH. PLEASE HAVE THIS DOOR HANDLE PROBLEM RECALLED, AND COVERED UNDER WARRANTEE'S SO FORD CAN FIX AND PAY FOR THEIR OWN MECHANICAL PROBLEM INSTEAD OF THE LOW INCOME SENIORS THAT NEED DEPENDABLE CARS.

08/24/2018
Components: WHEELS
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE VEHICLE WAS TAKEN TO CROWLEY FORD & LINCOLN (225 NEW BRITAIN AVENUE, PLAINVILLE, CT 06062) FOR SCHEDULED MAINTENANCE. THE CONTACT WAS INFORMED THAT THE TIRE ROTATION COULD NOT BE PERFORMED BECAUSE THE LUG NUTS ON ALL FOUR WHEELS COULD NOT BE REMOVED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

08/24/2018
Components: AIR BAGS
Incident Date: 08/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROBIN FORD (2801 MAIN ST, JEANERETTE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THERE HAD BEEN NO CRASHES AND THE LETTER SHOULD BE IGNORED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/24/2018
Components: AIR BAGS
Incident Date: 08/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (CORNING FORD, 2280 SHORT DR, CORNING, CA 96021, 530-824-5434) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT *TR

08/23/2018
Components: STEERING
Incident Date: 06/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHG7CR******
Summary

KNOWN ISSUE, SAFETY RECALL FOR SUDDEN LOSS OF POWER STEERING 15S18, 14S06 AND SUPPLEMENT AND15N01 EXTENDED. FORD MOTOR COMPANY WILL ONLY REPAIR THE SAFETY ISSUE IF CERTAIN INTERNAL FAULT CODES ARE PRESENT INDICATING THAT CERTAIN COMPONENTS ARE DEFECTIVE, UNFORTUNATELY THERE ARE MORE COMPONENTS THAT FAIL CAUSING POWER STEERING LOSS, 2 CODES THAT PRESENTED THAT RESULTED IN POWER STEERING LOSS ARE C1277 AND C1963 BUT THESE ARE NOT COVERED BY THE SAFETY RECALL ACCORDING TO FORD. THE ISSUE IS SAFETY AND ALL COMPONENTS THAT CAUSE THE SUDDEN LOSS OF POWER STEERING NEED TO BE COVERED UNDER THE SAFETY RECALL AND REPAIRED AT NO CHARGE TO THE CONSUMER. I BELIEVE THAT FORD IS SKIRTING THEIR RESPONSIBILITY TO REPAIR THE THE DEFECTIVE AUTOS USING THE INTERNAL FAULT CODES AS AN EXCUSE. IT DOESN'T MATTER WHAT CODE IS PRESENT WHEN POWER STEERING FAILS AS THE CODES ARE NOT THE SAFETY ISSUE. THE STEERING GEAR IN THIS FUSION WAS REPLACED 8/2017. THE POWER STEERING FAILED AGAIN AND WAS TOWED TO FORD IN 3/2018, AND THE SOFTWARE WAS UPDATED AT OWNERS EXPENSE AND ONCE AGAIN THE POWER STEERING FAILED AND WAS TOWED TO FORD IN 3/2018 AND ACCORDING TO FORD THE STEERING GEAR WAS REPLACED YET AGAIN AT THE OWNERS EXPENSE, THEN THE NEXT DAY FAILED ONCE MORE AND THE TOWED ONCE MORE TO FORD. FORD CLAIMING THAT THE FIRST GEAR REPLACEMENT CLOSED OUT THE RECALL. THAT IS 4 POWER STEERING FAILURES IN THE SAME CAR. FORD REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE COMPONENTS AND HAS INSTEAD SHIFTED TO COST TO THE OWNERS. THERE ARE HUNDREDS OF CONSUMERS THAT HAVE FACED THIS ISSUE.THE SAFETY RECALL IS NOT HAVING THE DESIRED EFFECT OF REPAIRING THE ISSUE AND NOW FORD IS PLAYING A WAITING GAME AS THE VEHICLES ARE REACHING THE 150 THOUSAND MILE THRESHOLD WHERE BY FORD WILL REFUSE TO REPAIR THE PROBLEM. THERE ARE ABOUT 500 THOUSAND OF THESE DEFECTIVE CARS ON THE ROAD TODAY AND WE ARE NO SAFER.

08/23/2018
Components: STEERING
Incident Date: 08/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND A TIRE BLEW OUT. THE VEHICLE WAS ABLE TO BE DRIVEN OFF THE ROAD AND TO THE CONTACT'S RESIDENCE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURES; HOWEVER, THERE WAS A CUSTOMER SATISFACTION PROGRAM WHERE THE POWER STEERING WOULD BE COVERED BY A DEALER. THE CONTACT CALLED NAZARETH FORD (4067 JANDY BLVD, NAZARETH, PA 18064, (866) 601-7744) AND WAS INFORMED THAT THE POWER STEERING FAILURE WOULD NOT BE COVERED AND THE CONTACT WOULD BE CHARGED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,500.

08/23/2018
Components: AIR BAGS
Incident Date: 08/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL THERE SEEMS TO BE TOO GREAT A DELAY IN IMPLEMENTING THIS SERIOUS RECALL ON MY AUTOMOBILE. THE DEALER SAYS THEY HAVE NOT YET RELEASED THE FIX AND ARE ONLY WORKING ON 2006-2009 MODELS.

08/23/2018
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 08/17/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE PARKING THE VEHICLE IN A PARKING SPACE, THE VEHICLE SURGED AT AN UNKNOWN SPEED, DROVE OVER A CONCRETE MEDIAN, AND CRASHED INTO TWO PLASTIC TANKS. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED TO A DEALER TO BE DIAGNOSED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY, INVESTIGATED THE FAILURE, AND DETERMINED THAT IT WAS DESTROYED. THE DRIVER SUSTAINED INJURIES TO THE NECK, COLLAR BONE, SCARRING TO THE LEFT HAND, LEFT WRIST, AND LEFT ARM AS WELL AS CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. THE FRONT PASSENGER ALSO SUSTAINED CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. BOTH OCCUPANTS RECEIVED MEDICAL TREATMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *TT THE CONSUMER STATED THE POLICE REPORT STATEMENT WAS INCORRECT. *JS

08/21/2018
Components: STEERING
Incident Date: 08/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE LOST THE ABILITY TO STEER AND THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE NEEDED TO BE DRIVEN IN MANUAL MODE AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO WOODHOUSE FORD (3633 N 72ND ST, OMAHA, NE 68134, (402) 574-2759) WHERE IT WAS DIAGNOSED THAT THERE WAS A STEERING GEAR FAILURE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

08/17/2018
Components: STRUCTURE
Incident Date: 08/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC8CR******
Summary

TODAY AFTER PARKING AND TURNING OFF MY CAR, I COULD HEAR THE AUTOMATIC LOCKS DISENGAGE BUT MY DRIVER'S SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. I TRIED TO MANUALLY UNLOCK IT AND IT DOESN'T MOVE, I TRIED USING THE KEY FOB TO LOCK OR UNLOCK THE DOOR AND I TRIED THE AUTOMATIC LOCK BUTTON ON THE DOOR. I HAD TO RESTART MY CAR, ROLL DOWN THE WINDOW TO OPEN IT FROM THE OUTSIDE TO FINALLY GET OUT.

08/16/2018
Components: STEERING
Incident Date: 08/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

WHILE IN STATIONARY, THE STEERING WHEEL LOCKED UP AND I COULD NOT TURN THE VEHICLE. A MESSAGE APPEARED ON THE DASHBOARD SAYING "SERVICE POWER STEERING NOW." I HAD IT TOWED TO A MECHANIC AND CONFIRMED THAT THERE IS A PROBLEM WITH THE ELECTRONIC POWER ASSIST AND MUST BE REPLACED. HOWEVER, THE STEERING CAME BACK TO NORMAL AFTER A DAY. I FOUND OUT ON FORD'S WEBSITE THAT THERE IS A RECALL (15N01) ISSUED ON THE CAR AND THAT I SHOULD CONTACT A FORD DEALERSHIP TO DIAGNOSE AND SERVICE THE PROBLEM. BUT, THE MECHANICS AT FORD'S DEALERSHIP SAID THAT THEY WERE NOT ABLE TO DUPLICATE THE ISSUE AND THEREFORE, COULD NOT FIX IT UNLESS IT HAPPENS AGAIN.

08/14/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO UNLOCK DOORS WHILE INSIDE THE VEHICLE. *LD THE CONSUMER STATED THE DOORS COULD ONLY BE UNLOCKED FROM THE OUTSIDE HANDLES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

08/14/2018
Components: EXTERIOR LIGHTING
Incident Date: 08/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS DRIVING FROM WORK TO HOME YESTERDAY AND WHEN I TURNED MY RIGHT SIGNAL LIGHTS ON IT IS FLICKERING VERY FAST THAN NORMAL. I WAITED UNTIL I GOT HOME AND TRY TO SEE IF MY TAIL LIGHTS IS WORKING, COME TO FIND OUT IT IS ONLY FLICKERING FAST IN MY DASHBOARD BUT THE TAIL LIGHTS IN MY RIGHT SIDE IS DEAD. WE THEN REMOVE THE TAIL LIGHTS AND FOUND ANOTHER BIG PROBLEM. MY TAIL LIGHTS IS BURNED AROUND THE BASE AND THE OTHER BULB IS BLACK. ALSO, WHEN WE PULL THE BULB A LOT OF STUFF CAME OFF FROM THE BASE LIKE TINY BEADS??. BOTH TAIL LIGHTS IS BURNED DOWN ALTHOUGH THE OTHER LIGHT STILL WORKING. I NOW HAVE CONCERNED WHY THE BULB IS BURNING WITHOUT ANY WARNING WHATSOEVER. I READ ONLINE TO SEE IF THERE IS ANY OTHER CASES COME TO FIND OUT THERE AREN'T MANY. I ENCOURAGE EVERYONE WHO OWNS FORD VEHICLE TO CHECK YOUR LIGHTS OFTEN AND FILE A COMPLAINT LIKE I DID TODAY. WE DECIDED TO SWITCH EACH LIGHT TO SEE IF IT IS DOING THE SAME THING. WHEN I TURN MY SIGNAL ON THE RIGHT SIDE IS WORKING AND THE LEFT SIDE NOW IS NOT WORKING AND IN MY DASH BOARD LEFT SIDE IS FLICKERING REALLY FAST. I THINK ALL CONSUMER NEEDS TO KNOW REGARDING THIS ISSUE AND HOPING THAT THE DEALER WILL NOT CHARGE $56 DOLLARS JUST TO CHECK THE TAIL LIGHTS. THE BAD PART ABOUT MY SITUATION I LIVE ABOUT 25 MINUTES FROM MY JOB AND I PASS PLENTY OF TRAFFIC LIGHT ON MY WAY. I DID NOT REALIZED THAT MY TAIL LIGHTS IS NOT WORKING DURING THE TIME THAT I WAS DRIVING. IT IS VERY DANGEROUS BECAUSE TURNING WITHOUT SIGNAL LIGHT ON IT MAY CAUSE THE OTHER VEHICLE TO HIT YOU IF THEY ARE NOT PAYING ATTENTION. TO ALL FORD OWNER PLEASE CHECK YOUR LIGHTS OFTEN AND FILE A COMPLAINT TO HELP OUT OTHER CUSTOMER MADE AWARE ABOUT THE CONCERN BEFORE THEY BECOME BIG PROBLEM.

08/10/2018
Components: ELECTRICAL SYSTEM,SEATS
Incident Date: 08/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

SEAT: HEATING ELEMENT IN LEATHER SEAT WENT BAD. TEMP WAS GREATER THAN 150 DEGREES. AIR CONDITIONING: BLOWER MOTOR FAN CONTROL WENT OUT 2 TIMES WITHIN 600 MILES (82,100 AND 82,600)

08/09/2018
Components: STEERING,SUSPENSION,POWER TRAIN
Incident Date: 07/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CONTROL HAS DECREASED DRAMATICALLY. THE RUBBER SEAL AROUND THE TRANSAXLE ON THE LEFT (DRIVER SIDE) FRONT WHEEL AXLE HAS BEEN SLICED OPEN FROM THE INSIDE BY METAL SHAVINGS PRODUCED BY THE BAD PRODUCTION OF THE PARTS INCLUDED IN THE AXLE SHAFT ASSEMBLY, CAUSING ABNORMAL WEAR/SHAVING OF THE SHAFT. THE JOINT HAS BEEN COMPLETELY DAMAGED AND IS NOW IN TURN CAUSING DAMAGE TO THE UPPER AND LOWER BALL JOINTS, SHOCK ABSORBER, WHEEL KNUCKLE, STEERING ARM, BRAKE ROTORS, BREAK PADS, THE WHEEL HUB, WHEEL BEARING, TIRE ETC. IT LITERALLY EFECTS THE ENTIRE DRIVER SIDE FRONT SUSPENSION, DRIVETRAIN, AND STEERING COMPONENTS, CONTINUOUSLY DEGRADING THEIR STATE WITH TIME AND MAKING THEM MORE DANGEROUS TO USE/MORE DANGEROUS TO DRIVE THE CAR. NO HISTORY OF ANY DAMAGE HAS BEEN RECORDED ON THIS VEHICLE ON THAT SIDE AND THIS HAS BEEN A FACTORY DEFECT FROM THE BEGINNING, JUST POORLY AND VERY SLOWLY ADDRESSED. BECAUSE IF FORD'S UNTIMELY RESPONSE TO THIS ISSUE, MOST OWNERS ARE FORCED TO DEAL WITH THE ISSUES IN VEHICLES EFFECTED BY THIS FORD FACTORY DEFECT OUT OF THEIR OWN POCKET, WHICH IS UNFAIR.

08/08/2018
Components: STEERING
Incident Date: 08/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

THE "RACK AND STEERING GEAR IS BROKEN" WHICH IS THE SAME THING AS A RECALL FOR THIS CAR, BUT APPARENTLY DOESN'T APPLY TO MY VIN NUMBER AND THEREFORE IS NOT COVERED. I TOOK IT TO A NON FORD REPAIR CENTER AND THEY CONFIRMED THAT IS WAS THE SAME ISSUE AS STATED IN THE RECALL FOR OTHER 2012 FORD FUSIONS, BUT I HAVE TO PAY ALMOST 2,000 TO GET IT FIXED ON MY OWN. I SPENT 107 DOLLARS GETTING IT LOOKED AT FIRST BY THE OTHER PARTY SINCE MY VEHICLE WAS NOT GIVEN THE RECALL AND I WASN'T INFORMED OF THE ISSUE BEFORE IT HAPPENED AND THEN STILL HAD TO PAY FOR FORD TO FIX IT.

08/07/2018
Components: STEERING
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

POWER STEERING IS NOT WORKING AT STARTUP SOMETIMES. GET A MESSAGE ON THE DASHBOARD ABOUT "ELECTRONIC STEERING ASSIST FAULT". RESTARTING THE ENGINE SOLVES THE ISSUE. WHY IS THIS CAR NOT UNDER THE RECALL? IT FITS THE DESCRIPTION OF THE RECALL FOR THIS MAKE MODEL AND YEAR. IT DOES NOT HAVE THE V6 ENGINE.

08/07/2018
Components: STEERING,AIR BAGS
Incident Date: 08/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15441933. THE APPROXIMATE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).

08/06/2018
Components: STEERING
Incident Date: 07/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

KNOCKING SOUND AND LOOSENESS IN STEERING WHEEL. MY MECHANIC SAYS IT IS THE RACK AND PINION. FORD GARAGE SAYS IT IS NOT COVERED BY RECALL UNLESS IT HAS WARNING SOUND. KNOCKING HAPPENS WHENEVER I AM DRIVING IT.

08/03/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BURNS FORD, 2001 CHARLOTTE HWY, LANCASTER, SC 29720, (888) 884-7519) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR

08/02/2018
Components: AIR BAGS
Incident Date: 05/23/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHPOGA3CR******
Summary

ON MAY 23, 2017 VEHICLE HYDROPLANED AND WENT DOWN AN EMBANKMENT. THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. IT WAS ON A CITY STREET. SUFFERED NUMBER 2 FRACTURE OF NECK

08/02/2018
Components: STEERING
Incident Date: 07/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING MALFUNCTIONED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND A FAILURE CODE. THE DEALER (KRIEGER FORD, INC, 1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER CONFIRMED THE DEALER'S INFORMATION AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 136,351.

07/31/2018
Components: AIR BAGS
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. REDLAND FORD INC. (1121 WEST COLTON AVE, REDLANDS, CALIFORNIA 92374) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/30/2018
Components: STEERING
Incident Date: 07/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

THE CAR HAD BEEN PARKED FOR 2 DAYS. I WENT TO TURN THE CAR ON, AND IT WAS IMMEDIATELY CLEAR THAT THE POWER STEERING WASN'T WORKING, AND 'SERVICE ADVANCETRAC' 'SERVICE POWER STEERING NOW' NOTIFICATIONS ARE ON. THIS CAR HAD BEEN RECALLED ALREADY FOR THIS ISSUE, AND CLEARLY WHATEVER THEY DID, DID NOT ACTUALLY FIX THE PROBLEM. HOWEVER, SUNRISE FORD REPAIR TOLD ME THE RECALL WAS NO LONGER ON MY CAR, AND THAT IT A RECALL REPAIR COULD ONLY BE GIVEN IF IT WAS 'UNDER A YEAR AGO', AND 'UNDER 12000' MILES AGO. WHILE I LOOK FOR THE RECEIPT, I DO BELIEVE THIS IS THE CASE BUT IF IT ISN'T, WHY WOULD THIS MATTER IF IT WAS A FAULTY REPAIR DONE IN FREDERICTON, CANADA? AND WAS GOING TO BREAK 1 MILE OVER 12,000 AND A DAY OVER A YEAR, ESSENTIALLY. I WAS 50 MILES AWAY FROM HOME WHEN THIS HAPPENED TO ME, WITH NO CELL PHONE RECEPTION, HAD TO DRIVE OUT OF A CANYON, THEN ONTO HIGHWAYS, WITH ABSOLUTELY NO POWER STEERING AND A VERY DIFFICULT TIME DRIVING THE CAR. AND FORD TOLD ME SINCE THERE WAS NO RECALL ON THE CAR (?) THAT IT WOULD COST 135$ TO EVEN INSPECT THE GOOD! THIS WAS ANTHONY, AT SUNRISE FORD IN NORTH HOLLYWOOD.

07/30/2018
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 04/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

STEERING WHEEL LOCKED DOWN IN MY FRONT YARD, RIGHT FRONT LIGHT WENT OUT I WAS TOLD IT WAS A ELECTRICAL PROBLEM AND NOW IT IS THE PASSENGER AIRBAG NOW I AM AFRAID TO DRIVE THE CAR LONG DISTANCE

07/27/2018
Components: ELECTRICAL SYSTEM
Incident Date: 07/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TAKATA RECALL I DRIVE 6 MILES TO WORK WHEN I GET HOME THE KEY IS SO HOT I CAN HARDLY TOUCH IT. THE KEY HOLE IS JUST AS HOT ?? JUST PURCHASED THIS CAR FROM KEY SCALES FORD ON 7/14/2018.

07/26/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CRESCENT FORD TRUCK SALES INC., 6121 JEFFERSON HWY, ELMWOOD, LA 70123, (800)-575-8785) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

POWER STEERING ASSIST FAULT. STARTED CAR STEERING WHEEL WOULD NOT MOVE THEN POWER STEERING ASSIST FAULT CAME ON THE CAR

07/25/2018
Components: WHEELS
Incident Date: 05/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

WHEN I WENT TO ROY O'BRIEN FORD TO GET MY OIL CHANGED I REQUESTED "THE WORKS" WHICH INCLUDES TIRE ROTATION. I WAS ADVISED THAT THEY COULD NOT ROTATE THE TIRES UNLESS I REPLACED THE LUG NUTS. DUE TO A PROBLEM WITH THE LUG NUTS SWELLING, THEY WOLD NOT BE ABLE TO PUT THE LUG NUTS BACK ON. IF THIS IS TRUE I BELIEVE THIS POSES A SAFETY ISSUE IF A HAVE A FLAT WHILE DRIVING. ACCORDING TO ONLINE INFO , THIS PROBLEM IS KNOWN TO FORD.

07/25/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC8CR******
Summary

DURING SUMMER MONTHS WITH AIR CONDITIONING RUNNING, THE CABIN OF THE CAR FILLS WITH HEAVY EXHAUST FUMES WHETHER THE AIR IS RECIRCULATED OR OUTSIDE AIR. DAILY COMMUTE IS LESS THAN 10 MINUTES AND TRAFFIC IS LIGHT. I KEEP MY WINDOWS CLOSED WHEN AIR CONDITIONING IS ON. I HAVEN'T NOTICED THIS PROBLEM IN THE WINTER. I AM WORRIED ABOUT BEING EXPOSED TO DANGEROUS CARBON MONOXIDE LEVELS IN THE CAR. THIS OCCURS EVERY TIME THE CAR IS DRIVEN BOTH ON THE FREEWAY AND SURFACE STREETS.

07/24/2018
Components: AIR BAGS
Incident Date: 08/06/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

SUBJECT VEHICLE WAS STOPPED ON A CITY STREET TO MAKE A TURN ANOTHER VEHICLE TRAVELING AT LEAST 35 MPH STRUCK SUBJECT VEHICLE IN REAR. SUBJECT VEHICLE REAR BUMPER AND TRUCK AREA CRUSHED IN ABOUT 18 INCHES. NONE OF THE AIR BAGS IN SUBJECT VEHICLE DEPLOYED. SUBJECT VEHICLE WAS REPAIRED. ONE YEAR LATER SUBJECT VEHICLE WAS TRAVELING SOUTHBOUND AT ABOUT 25 MPH ON SECONDARY HIGHWAY. ANOTHER VEHICLE TRAVELING NORTHBOUND AT ABOUT 25 MPH TURNED LEFT INTO SUBJECT VEHICLE. SUBJECT VEHICLE WAS STRUCK ON FRONT DRIVERS SIDE CONSISTING OF HEADLIGHT AREA AND QUARTER PANEL AREA IN FRONT OF LEFT FRONT TIRE. NONE OF THE AIRBAGS IN SUBJECT VEHICLE DEPLOYED. ALL AIRBAGS IN OTHER VEHICLE DEPLOYED.

07/23/2018
Components: POWER TRAIN
Incident Date: 07/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3H25CL******
Summary

LUNGING, NOT GOING INTO GEAR, SHUTTERING, NOT ABLE TO CONTROL SPEED ON ANY TYPE OF HIGHWAY. CAN'T DRIVE IT SAFELY TO GET IT TO THE FORD SERVICE DEPT. CAR IS IN CHARLOTTE, NC. CONTACTED CAPITAL FORD ON N TRYON ST AND HUNTERSVILLE FORD ON STATESVILLE RD. BOTH DEALERS LOOK AT IT FOR 4 OR 5 DAYS AND WE HAVE TO BRING IT TO THEM. IT'S NOT SAFE TO DRIVE.

07/23/2018
Components: TIRES
Incident Date: 07/19/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION EQUIPPED WITH KUMHO ECSTA 711 TIRES, SIZE: 225/50/R17 (NA). WHILE THE CONTACT WAS REFLATING THE TIRES WITH AIR, HE NOTICED THAT THE TREAD STARTED TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE FACILITY WHERE THE TIRES WERE REPLACED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 15433. THE VEHICLE FAILURE MILEAGE, VIN, AND DOT NUMBER WERE UNAVAILABLE. THE TIRE FAILURE MILEAGE WAS 20,000.

07/23/2018
Components: ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 07/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

UPON ACCELERATING FROM A ROLLING STOP, THE CAR WILL SPUTTER AND STALL OUT INFREQUENTLY. THE BATTERY AND ALTENATOR HAVE BEEN TESTED AT DIFFERENT PLACES AND ALL HAVE PASSED THE TESTS.

07/22/2018
Components: AIR BAGS
Incident Date: 05/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3DAHP0HA1CR******
Summary

I RECEIVED A RECALL NOTICE REGARDING THE PASSENGER AIRBAG AND THAT I WAS ELIGIBLE FOR A RENTAL CAR UNTIL FORD HAS MY PART. UNFORTUNATELY FORD SAN LEANDRO RENTS FROM ENTERPRISE RENTAL CAR AND I CAN NOT RENT FROM THERE. WHEN I TOLD THE SERVICE MANAGER THE DEAL HE WAS VERY RUDE AND STATED HE WAS SORRY HE COULD NOT DO ANYTHING FOR ME AND HE HAD NO LOANER FORD CARS AT HIS LOCATION. I ASKED HIM WAS I JUST SUPPOSED TO DRIVE MY CAR THAT IS DANGEROUS HE TOLD ME YES BECAUSE IT WAS MY FAULT THAT I COULD NOT RENT FROM THAT RENTAL COMPANY. I STARTED THAT JOURNEY AT 9 AM AND BY 2 PM I CALLED ALL FORD STORES IN THE BAY AREA CALIFORNIA AND NO ONE HAD FORD LENDER CARS. AT HILLTOP FORD IN RICHMOND, CA AFTER FEELING SO DEFEATED I CALLED THEM AND THEY STATED I WILL BE ABLE TO RENT FROM HERTZ AS WELL. WELL I CALLED ALL HERTZ RENTAL CAR LOTS AND THEY DO NOT CARRY A LOT OF FORD CARS AND NO ONE HAD ANY CARS ON THEIR LOT. THIS ALL HAPPENED IN MAY 2018 IT IS NOW JULY 2018 AND I HAVE NO RENTAL, THE AIRBAG IS NOT FIXED AND I'M STILL DRIVING THE CAR THAT STATES IF A ACCIDENT OCCURS THE AIRBAG WILL EXPLODE. I HAVE NO OTHER MEANS OF TRANSPORTATION AND I HAVE TO WORK AND MY GRANDMOTHER HAS CANCER WHICH I HAVE TO TAKE HER TO ALL HER APPOINTMENTS WHICH SHE IS SITTING IN THE PASSENGER SEAT. I'M AFRAID EVERY TIME I'M IN THE CAR OR MY GRANDMOTHER IS BUT WHAT AM I TO DO? NO ONE IS HELPING AND THERE ARE NO AVAILABLE CARS FOR ME. I PAY $371 EVERY MONTH FOR A CAR THAT IS DANGEROUS TO DRIVE AND NO ONE TO HELP WITH THIS. I EVEN CALLED FORD COMPANY AND ONE OPERATOR STATED COULD I JUST DRIVE THE CAR SAFELY. IS THIS HOW FORD HANDLES CUSTOMER'S? IT'S NOT MY DOING THAT THE AIRBAG IS NOT EFFECTIVE AND ITS NOT YOUR FAULT ABOUT ME NOT RENTING THE CAR BUT AT LEAST FIX MY CAR OR I SHOULD BE ABLE TO TRADE IT IN

07/20/2018
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 07/06/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHOP0HA7C******
Summary

MY CAR TAKES ABOUT 2 MINS TO START. THE GAS ACCELERATION GOES FROM NORMAL TO SLOW WHEN I'M DRIVING. I GO INTO REVERSE AND MY CAR STALLS AND JERKS REALLY HARD. WHEN I'M AT A STOPLIGHT OR A STOP SIGN MY CAR WILL ACT LIKE IT'S LOSING POWER AND THE WHOLE CAR SHAKES. THE LIGHTS ON THE DASH COME ON THEN DISAPPEAR DAYS LATER WITH NEW LIGHTS ON SUCH AS CHECK ENGINE DOORS OPEN ECT. THERE ARE TIMES I WILL BE DRIVING AND MY CAR WILL SLOW DOWN ON ITS OWN LIKE I HIT MY BREAKS. WHEN I WAS BACKING UP GOING IN REVERSE THE CAR JERKED AND I HIT SOMEONE HOWEVER IT WAS IN A PARKING LOT. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. WHEN I PUT THE CAR BACK IN DRIVE AFTER I HAD IT IN REVERSE FROM BACKING UP I BACKED UP AGAIN THERE HAS TO BE SOMETHING WRONG WITHIN THE CAR ITSELF. I'M WORRIED ABOUT MY SAFETY AS WELL AS OTHERS. THE MALFUNCTIONING OF THE CAR HAS BEEN GOING ON SINCE ABOUT A MONTH AFTER I GOT IT AND IT'S BEEN ALMOST 2 MONTHS SINCE IT'S BEENIN MY POSSESSION.

07/19/2018
Components: STEERING,SUSPENSION
Incident Date: 07/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOGA6CR******
Summary

STARTING AT 36,000- 120,000 MILES THE CONTROL ARMS WEAR PREMATURELY. GIVEN THE DESIGN OF THE LINKAGE SYSTEM THIS CAUSES THE STEERING TO BIND IN A FASHION THAT CAUSES THE DRIVER TO HAVE TO OVER STEER TO GET THE POWER STEERING TO OVERCOME THE BOUND LINKAGES AND MOMENTARY LOSS OF CONTROL

07/19/2018
Components: AIR BAGS
Incident Date: 08/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOE MYERS FORD, 16634 NORTHWEST FWY, HOUSTON, TX 77040, 713-766-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/19/2018
Components: STRUCTURE
Incident Date: 03/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOCG1CR******
Summary

DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. I FEAR THAT IF IN A COLLISION, I COULD NOT ESCAPE. I SEE THERE WAS A RECALL ON THE 2013- 2015. I FEEL THAT FORD SHOULD CORRECT THIS DEFICIENCY ON MY VEHICLE. THIS IS WHEN VEHICLE IS STATION AND MOVING. THIS HAPPENED IN MARCH AND I THOUGHT THE LOCKS MAY HAVE BEEN FROZEN, AND NOW IT IS HAPPENING AGAIN

07/18/2018
Components: STEERING
Incident Date: 07/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

DRIVING ON A CITY STREET, POWER STEERING SUDDENLY DISENGAGED. MESSAGE ON DASH SAID 'SERVICE POWER STEERING NOW.' I WAS ABLE TO MANUALLY STEER SAFELY HOME. CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE SAFETY RECALL ONLY APPLIES TO CARS WITH LESS THAN 150K MILES. SINCE THE PREVIOUS OWNER HAD DRIVEN MORE THAN THAT, THE CAR IS SUDDENLY SAFE!? HOW CAN A SAFETY RECALL EXPIRE? FORD WANTS $2000 TO REPAIR A DESIGN DEFECT.

07/16/2018
Components: STEERING
Incident Date: 07/13/2018
Crash: No
Fire: No
Summary

WHILE DRIVING MY POWER STEERING FAILED, THEN PROCEEDED TO LOCK UP ONCE I PULLED THE CAR OVER. COULD NOT MOVE THE STEERING WHEEL AT ALL, HAD TO GET THE CAR TOWED.

07/16/2018
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 06/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC) WAS CALLED AND INFORMED THE CONTACT OF CUSTOMER SATISFACTION PROGRAM NUMBER: 16B38 (POWERTRAIN CONTROL MODULE REPROGRAMMING AND CANISTER PURGE VALVE INSPECTION). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT APPLICABLE TO THE PROGRAM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR RECALLS BEING ISSUED. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,015.

07/16/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

HI MY DOOR HADLES ON MY 2012 FORD FUSION ARE LOOSE AND STICKING OUT CAN NOT LOCK DOORS MANUELY OR WITH KEY. CALLED FORD NOT ON RECALL,BUT 2013 AND 2014 ARE. THIS IS A FORD DEFECT AND I THINK THEY SHOULD HAVE TO RECALL THIS.I NOW HAVE TO PAY FOR THEIR DEFECTED PROBLYM NOT RIGHT TY

07/16/2018
Components: STEERING
Incident Date: 07/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

YESTERDAY ON JULY 15, 2018 THE POWER STEERING ON MY CAR WENT OUT WHILE I WAS DRIVING TO THE STORE. IT FLASHES ON THE DASH TO SERVICE POWER STEERING NOW. I'VE SEE. ONLINE THAT THEIR WAS A RECALL BEFORE IN 2015 ON MY CAR FOR THE POWER STEERING BUT WHEN I WENT TO FORD THEY SAID THERE WAS NO RECALL. IT IS COMPLETELY UNSAFE TO BE DRIVING AND ALL SUDDEN THE STEERING WHEEL IS TIGHT AND HARD TO TURN!

07/13/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TAKATA RECALL SINCE AT LEAST 2016, FORD MOTOR COMPANY HAS NOTIFIED ME ABOUT THE TAKATA AIRBAG RECALL. I HAVE CONTACTED MY LOCAL DEALER AND THE NUMBERS FOR FORD CORPORATE ON SEVERAL OCCASIONS AND HAVE BEEN INFORMED THE PARTS ARE STILL NOT IN. I HAVE A SON WITH SPECIAL NEEDS, AND AM IN CHARGE OF ALL TRANSPORTATION FOR HIM AND HIS STAFF. I DO NOT FEEL COMFORTABLE DRIVING WITH SOMEONE IN THE PASSENGER SEAT, AND THUS, THE LACK OF THIS PART HAS SEVERELY NEGATIVELY IMPACTED MY SON'S QUALITY OF LIFE AND INCONVENIENCED SCHEDULING TREMENDOUSLY. I LOVE MY CAR COMPLETELY, BUT SOMETHING NEEDS TO BE DONE ABOUT THIS RECALLED PART.

07/12/2018
Components: AIR BAGS
Incident Date: 07/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

FORD COMPANY SENT OUT A RECALL STATUS NHTSA RECALL NUMBER 17V024, PASSENGER AIRBAG INFLATOR REPLACEMENT ON JANUARY 10, 2017. IT IS NOW JULY 11, 2018 AND I HAVE NOT BEEN ABLE TO HAVE MY CAR SERVICE DUE TO NO PARTS. IHAVE BEEN CALLING EVERY WEEK AND I AM TOLD THAT THE REPLACEMENT PARTS HAVE NOT BEEN SENT BY FORD, CALL THE HEAD QUARTERS. I JUST WANT MY CHILDREN AND PASSENGERS TO BE SAFE IN MY CAR.

07/03/2018
Components: AIR BAGS
Incident Date: 07/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

I RECEIVED MY FIRST RECALL FOR THIS TAKATA AIRBAG RECALL BACK IN MARCH 2017, MEANWHILE THE RECALL WAS ACTUALLY FIRST PUT OUT IN JANUARY 2017. I WAS NOT OFFERED ANY REMEDY FOR THIS SITUATION UNTIL JUNE 2018 WHEN I WAS OFFERED A RENTAL CAR UNTIL PARTS ARE AVAILABLE. THE SOLUTION OFFERED BY FORD IN THE INTERIM WAS TO NOT DRIVE THE VEHICLE AND HAVE THE LARGEST PERSON SIT AS FAR BACK AS POSSIBLE IF THE CAR WAS TO BE USED IN THE PASSENGER SEAT. CURRENTLY, I AM STILL WAITING FOR REPLACEMENT PARTS AND MY CAR IS SITTING, AS I AM REQUIRED BY FORD TO NO LONGER DRIVE IT, BUILDING UP RUST AND OTHER PROBLEMS. TRULY UNACCEPTABLE THAT FORD HAS NOT BEEN HELD RESPONSIBLE FOR THE DANGER THEY HAVE PUT ALL OF THEIR CUSTOMERS IN. A DISGRACE!

07/03/2018
Components: SERVICE BRAKES
Incident Date: 07/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

AT THE APPROACH OF A STOP AT ABOUT 20 MPH OR LESS, WHEN DEPRESSING THE BRAKE PEDAL TO STOP THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR FOR NO REASON AND CAR WILL NOT STOP AND AT TIMES PUTTING ME AND ANY PASSENGERS IN GREAT DANGER. THIS HAS HAPPENED MANY TIMES, MOST OFTEN WHEN PULLING OUT OF THE GARAGE BUT MOST RECENTLY HAS OCCURRED AT 3 DIFFERENT INTERSECTIONS AND 2 TIMES ALMOST T/BONED IN THE MIDDLE OF A BUSY INTERSECTION. AT WHAT POINT DOES IT TAKE FOR ME TO OR MY ONLY DAUGHTER TO DIE BECAUSE FORD WON'T STEP UP TO THE PLATE AND ADMIT THEY HAVE AN ISSUE WITH THE BREAKING SYSTEM ON THESE CARS? I HAVE HAD IT TO THE FORD SHOP AND I HAVE ALSO A CASE # RECORDED TO FORD. IT IS TIME FOR FORD TO TAKE ACTION AND RECALL THIS TYPE OF CAR BEFORE THERE IS AN UNNECESSARY DEATH RELATED TO THEIR NEGLIGENCE.

06/26/2018
Components: STEERING
Incident Date: 03/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE EPS FAILED WITHIN TWO MONTHS OF BEING REPAIRED PER AN UNKNOWN MANUFACTURER RECALL. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED, BUT THEN REMAINED ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (LANCE CUNNINGHAM FORD, 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, 865-687-2100) REFUSED TO PROVIDE A PERMANENT REMEDY. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER THAT THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION AND THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED. THE CONTACT ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A 12,000 MILE WARRANTY. THE FAILURE MILEAGE WAS NOT AVAILABLE.

06/25/2018
Components: AIR BAGS
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

06/25/2018
Components: STEERING
Incident Date: 06/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS . THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

06/25/2018
Components: SERVICE BRAKES
Incident Date: 06/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

I HAVE HAD SEVERAL BRAKE FAILURES WHERE THE PEDAL WENT NEARLY TO THE FLOOR BEFORE THE BRAKES ENGAGED. THIS HAS ALWAYS OCCURRED AFTER A SUDDEN STOP, OR WHEN BRAKING IN A TURN. THIS TIME IT HAPPENED WHILE TRYING TO AVOID AND OBJECT THAT FLEW OFF THE BACK OF A TRUCK. AFTER PREVIOUS EVENTS I WAS ABLE TO BRING THE PEDAL BACK TO NORMAL BY PUMPING IT HARD A FEW TIMES, THIS TIME IT DIDN'T WORK. I DID SOME RESEARCH AND DISCOVERED THAT THIS WAS A COMMON, AND VERY DANGEROUS, OCCURRENCE. BEING AN ENGINEER, I DECIDED TO LOOK INTO IT FURTHER. WHAT I FOUND WAS THAT A COMPONENT IN THE ABS CONTROL, A DUMP VALVE, WAS FAILING TO CLOSE AFTER AN ABS EVENT. THIS IN ITSELF IS VERY DANGEROUS, BUT THE FACT THAT THE SYSTEM DOESN'T SEND OR RECORD AN ERROR IS INEXCUSABLE. MY RESEARCH HAS LED ME TO CONCLUDE THAT THIS IS A DESIGN FLAW IN THE CONTROL UNIT. THE FACT THAT IT DOESN'T POP AN ERROR IS VERY SUSPICIOUS. FORD HAS KNOWN ABOUT THIS FLAW FOR A LONG TIME, AND IT AFFECTS ALL MODEL YEARS FROM 2005-2012. I ALSO FOUND OUT THAT THE PROBLEM WAS BEING INVESTIGATE (BY YOU I ASSUME), BUT ONLY INCLUDES MODEL YEARS FROM 2005-2010. IT DOES IN FACT INVOLVE ALL OF THE FIRST GENERATION FUSIONS. IN INVESTIGATING FURTHER, I DISCOVERED THAT FORD ENGINEERS NOT ONLY KNEW ABOUT THE PROBLEM. THEY DISCOVERED WHAT WAS CAUSING IT. IT SEEMS THERE IS AN INCOMPATIBILITY OF SOME OF THE INTERNAL (WETTED) COMPONENTS AND THE BRAKE FLUID. A CHEMICAL REACTION OCCURS, OVER TIME, CAUSING THE DEVELOPMENT OF A GEL LIKE MATERIAL THAT CAUSES THE VALVES TO STICK IN THE OPEN POSITION. PEOPLE HAVE BEEN INJURED BECAUSE OF FORDS FAILURE TO ACT, AND THERE WILL BE MORE IN THE FUTURE, THERE ARE A LOT OF THESE CARS STILL ON THE ROAD. FORD SHOULD FIX THE PROBLEM, AND RECALL ALL AFFECTED VEHICLES STILL IN SERVICE.

06/25/2018
Components: STEERING
Incident Date: 04/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

THE ELECTRICAL STEERING HAS GONE OUT IN MY CAR. I CALLED FORD AND THEY REFUSE TO DO ANYTHING ABOUT THIS. I FIND THIS UNACCEPTABLE SINCE THEY CURRENTLY HAVE RE ALL'S ON 2012 FORD FUSIONS FOR THIS EXACT ISSUE. MY LIFE AND MY DAUGHTERS COULD BE IN DANGER BEHIND THEM NOT TAKING RESPONSIBILITY AND FIXING THIS JUST BECAUSE IT'S NOT ON THAT PARTICULAR VIN #

06/24/2018
Components: STEERING
Incident Date: 06/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

FORD FUSION SAFETY RECALL 15S18 POWER STEERING ASSIST.I WAS DRIVING DOWN THE HIGHWAY WHEN AN ALERT APPEARED ON THE DASH THAT I NEEDED TO SERVICE THE POWER STEERING IMMEDIATELY/SERVICE "AUTOTRAC" I HAD MY CAR TOWED TO A LOCAL MECHANIC WHO TOLD ME THAT THE REPAIR NEEDED STEMMED FROM A RECALL THAT OCCURRED FOR MY VEHICLE.I CALLED THE DEALERSHIP I PURCHASED MY CAR FROM, SANTA FE FORD ALACHUA FL. I WAS INFORMED BY THEM THAT THERE WAS NOTHING THEY COULD DO TO HELP ME IN THE REPAIR BUT TOLD ME TO REACH OUT TO MY LOCAL FORD DEALERSHIP AS SANTA FE FORD IS 80 MILES AWAY. I THEN HAD MY CAR TOWED FROM THE MECHANIC'S SHOP TO NICK NICHOLAS FORD IN INVERNESS FL. THE SERVICE MANAGER AT NICK NICHOLAS INFORMED ME THAT THERE WAS NO RECALL SHOWING FOR MY VEHICLE AND I SHOULD REACH OUT TO FORD CUSTOMER SERVICE HOTLINE AND FILE A CLAIM WITH THEM. UPON FILING MY CLAIM WITH FORD DIRECTLY, THEY TOLD ME THAT MY VEHICLE HAD BEEN BROUGHT IN TO SATISFY THE POWER STEERING RECALL IN 2015 IN MIAMI, FL AND THERE WAS NO EXTENDED WARRANTY ON THE RECALL. I PROCEEDED TO HAVE NICK NICHOLAS CONDUCT THE REPAIRS. I PAID NICK NICHOLAS $138.57 ON 3/29/18 TO "UPDATE THE SOFTWARE" FOR MY POWER STEERING. I DROVE MY CAR FOR MONTHS AFTER THE SOFTWARE UPDATE. ON 6/7/18 I WAS DRIVING MY CAR TO WORK WHEN THE ALERT APPEARED ON MY DASH SAYING "SERVICE POWER STEERING IMMEDIATELY" AND IT WAS AT THIS POINT I LOST ALL POWER STEERING. I WAS ABLE TO GET MY CAR OFF OF THE HIGHWAY AND INTO MY PLACE OF WORK. I CONTACTED THE SERVICE MANAGER AT NICK NICHOLAS, BRIAN, WHO TOLD ME THIS REPAIR SHOULD BE COVERED UNDER THE RECALL. I TOWED MY CAR BACK TO NICK NICHOLAS, AFTERWARD THEY INFORMED ME MY REPAIR WOULD NOT BE COVERED. FORD CUSTOMER SERVICE OFFERED TO PAY 250$ TOWARD THE COST OF THE REPAIR, THE SERVICE MANAGER BRIAN WOULD COVER APPROXIMATELY 500$ FOR THE REPAIR, LEAVING ME WITH ABOUT $1,100 WORTH OF REPAIRS TO PAY OUT OF POCKET.

06/20/2018
Components: STEERING
Incident Date: 06/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SPOKE WITH AUTO NATION FORD ST. PETERSBURG (2525 34TH STREET NORTH, ST PETERSBURG, FL 33713, 727-231-1323) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

06/20/2018
Components: STEERING
Incident Date: 06/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

I OWN A 2012 FORD FUSION VIN:[XXX]. THE 2012 FUSION HAS A SAFETY RECALL 15S18 DUE TO A KNOWN ISSUE WITH THE POWER STEERING CONTROL MODULE SHORTING OUT AND CAUSING THE POWER STEERING TO FAIL WHILE THE VEHICLE IS IN MOTION. WHILE "MANUAL" STEERING IS STILL POSSIBLE, THE FORCE NEEDED TO EXERT ON THE STEERING WHEEL IS IMMENSE, JUST TO BE ABLE TO CHANGE LANES. WHEN THE POWER STEERING GOES OUT ON A TURN, IT IS NEARLY IMPOSSIBLE TO CONTROL OF THE VEHICLE. THIS IS A SERIOUS AND VERY DANGEROUS KNOWN ISSUE. I HAVE BEEN EXPERIENCING THIS KNOWN ISSUE COVERED UNDER YOUR SAFETY RECALL 15S18 FOR OVER 2 YEARS. I HAVE TAKEN IT TO THE QUALITY AUTO MALL DEALERSHIP SEVERAL TIMES TO HAVE THE SYSTEM LOOKED AT SO THEY COULD FIND THE PROBLEM AND FIT IT UNDER THE TERMS OF THE SAFETY RECALL 15S18. EACH TIME I TOOK IT IN FOR SERVICE, THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE ISSUE AS IT ONLY HAPPENS INTERMITTENTLY, AND I HAVE NOT BEEN ABLE TO ?MAKE? THE POWER STEERING FAIL ON DEMAND. LAST WEEK, THE POWER STEERING ABRUPTLY FAILED AGAIN. I ONCE AGAIN TOOK THE VEHICLE INTO THE QUALITY AUTO MALL DEALERSHIP . THE VEHICLE NOW HAS EXCEEDED THE 150,000-MILE EXTENDED COVERAGE TO BE INCLUDED IN THE SAFETY RECALL 15S18. MIRACULOUSLY, THIS TIME, THE SERVICE TECHNICIAN WAS ABLE TO DUPLICATE THE ISSUE, AND VERIFY THAT THERE IS INDEED A PROBLEM WITH THE POWER STEERING CONTROL MODULE. NOW, THOUGH, THERE IS NO COVERAGE FOR THE KNOWN ISSUE COVERED BY THE SAFETY RECALL 15S18 DUE TO THE AGE AND MILEAGE OF MY VEHICLE. I CALLED THE FORD CUSTOMER SERVICE NUMBER 800-241-3673 ON 06/07/2018 AND EXPLAINED THE SITUATION, ASKING FOR ASSISTANCE FROM FORD AS THIS KNOWN ISSUE SHOULD HAVE BEEN COVERED UNDER THE SAFETY RECALL 15S18 AND SHOULD HAVE BEEN REPLACED 2 YEARS AGO. A CASE WAS OPENED FOR ME [XXX], AND I WAS TOLD THERE WOULD BE A DECISION IN 2 BUSINESS DAYS. FINAL RESULT=WILL NOT COVER UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

06/20/2018
Components: AIR BAGS
Incident Date: 06/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TAKATA RECALL: AIR BAG WARNING LIGHT ON; TECHNICIAN SAYS ITS THE PASSENGER AIR BAG. WARNING STAYS ON WHEN DRIVING.

06/19/2018
Components: STEERING
Incident Date: 06/15/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE VEHICLE BECAME DIFFICULT TO STEER. GLENN FORD (4080 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 587-9020) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS GIVEN CONFLICTING INFORMATION AS TO WHETHER OR NOT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 139,000. THE VIN WAS NOT AVAILABLE.

06/19/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

SINCE OWNING THE VEHICLE THERE HAVE BEEN INSTANCES WHERE THE POWER STEERING ASSIST WARNING WOULD FLASH ON MY DASH, TYPICALLY DURING COLD WEATHER. I COULD TURN THE CAR OFF AND THEN BACK ON AND THE ISSUE RESOLVED ITSELF. I PURCHASED THE VEHICLE IN LATE 2012. IT HAPPENS WHEN I GO TO START IT AFTER IT SITTING OVERNIGHT OR WHILE I AM AT WORK FOR 8 HOURS. AS OF YESTERDAY (6/18) I BEGAN HAVING TROUBLE WITH THE POWER STEERING WHEN I WENT TO LEAVE WORK AND DRIVE HOME. I TURNED THE CAR OFF AND TURNED IT BACK ON AND THE ISSUE ONCE AGAIN RESOLVED ITSELF. THIS MORNING (6/19) I WENT TO START MY CAR TO LEAVE FOR WORK AND THE POWER STEERING ASSIST/ADVANCETRAC MESSAGE FLASHED ON MY DASH. THE ADVANCETRAC NOTIFICATION IS NEW, IT NEVER HAPPENED UNTIL THIS MORNING. I HAVE NO POWER STEERING WHATSOEVER. I HAVE READ MULTIPLE REPORTS OF THIS HAPPENING TO OTHER FUSIONS OF THE SAME YEAR AS MINE. THE DEALERSHIP TOLD ME THAT IT WOULD BE $1500+ TO REPAIR THIS. IT IS AN ONGOING ISSUE THAT HAS BEEN HAPPENING SPORADICALLY SINCE THE VEHICLE WAS PURCHASED.

06/19/2018
Components: AIR BAGS
Incident Date: 06/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TOD DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FUTURE FORD LINCOLN OF CONCORD, 2285 DIAMOND BLVD, CONCORD, CA 94520, (888) 415-4242) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/14/2018
Components: AIR BAGS
Incident Date: 02/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SAM GALLOWAY FORD LINCOLN, 1800 BOY SCOUT DR., FORT MYERS, FL 33907, (239) 936-2193) HAD BEEN UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD VERIFY WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

06/14/2018
Components: STEERING
Incident Date: 06/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

DRIVING CAR AND SERVICE POWER STEERING NOW FLASHES AND CAR BECOMES HARD TO STEER--COULDN'T TURN.

06/14/2018
Components: STEERING
Incident Date: 06/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WHILE TURNING ONTO A HIGHWAY MY CAR BEGAN TO LURCH. I PULLED OVER AND HAD ASSUMED THERE WAS AN ISSUE WITH MY BRAKES. AS A PRECAUTION, I HAD THE CAR TOWED BACK TO MY HOME. I THEN TOOK THE CAR TO AN AUTO SHOP TO HAVE THE BREAKS INSPECTED. THE TECHNICIAN TOLD ME THAT THE BREAKS WERE FINE BUT THAT HE HAD FOUND THE FOLLOWING CODES: C1963, C1963-EO, AND C1278-20. I DISCOVERED THAT THERE WAS A RECALL FOR STEERING RELATED ISSUES WITH 2012 FORD FUSIONS. WHILE AT A FORD DEALERSHIP I WAS TOLD MY CAR DID NOT APPLY TO THE RECALL AND WAS QUOTED $3,800 FOR THE REPAIR. I WAS TOLD THE CAR WAS NOT SAFE TO DRIVE AND THAT THE WHEEL COULD COME OFF WITHOUT NOTICE.

06/13/2018
Components: SERVICE BRAKES
Incident Date: 06/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I'VE HAD MY BRAKES SERVICED MULTIPLE TIMES, BUT MY BRAKE PEDAL KEEPS FAILING AND GOING ALL THE WAY DOWN TO THE FLOOR.

06/11/2018
Components: STEERING
Incident Date: 06/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

SERVICE POWER STEERING NOW" AND " SERVICE ADVANCETRAC" ERROR'S OCCURRED AT THE SAME TIME. VEHICLE WAS STATIONARY WHEN THIS HAPPENED

06/09/2018
Components: STRUCTURE
Incident Date: 06/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

A COUPLE DAYS AGO, I GOT TO WORK AND THE FRONT, DRIVER-SIDE DOOR WOULD NOT OPEN FROM THE INSIDE. IT UNLOCKS JUST FINE, BUT THE ONLY WAY TO OPEN IT IS TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE.

06/09/2018
Components: STRUCTURE
Incident Date: 12/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE FRONT, PASSENGER-SIDE DOOR DOES NOT LOCK ALL THE TIME. TO GET IT TO LOCK, YOU HAVE TO HOLD THE DOOR LATCH CLOSED AND MANUALLY PRESS THE LOCK LEVER ON THE DOOR. LOCKING IT WITH THE FOB DOESN'T WORK, NOR DOES PRESSING THE LOCK SWITCH (THAT NORMALLY LOCKS ALL THE DOORS IN THE CAR).

06/08/2018
Components: AIR BAGS
Incident Date: 12/31/2017
Crash: No
Fire: No
Summary

S10 APPROPRIATE HANDLING - LETTER TO THE SECRETARY EXPRESSING CONCERNS WITH THE TAKATA AIRBAG RECALL. *LD *JS

06/08/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PASO ROBLES FORD-LINCOLN (2401 OAKWOOD ST, PASO ROBLES, CA 93446, (805) 239-3673) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT A LETTER WOULD BE MAILED WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/07/2018
Components: STEERING
Incident Date: 06/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG8CR******
Summary

DRIVING AT A SPEED OF AROUND 35MPH, THE POWER STEERING AND ADVANCTRAC WARNING LIGHT CAME ON. DRIVING WAS OKAY. PARKED CAR, TURNED IT OFF AND THEN BACK ON, POWER STEERING SERVICE NOW LIGHT CAME ON AND LOSS OF STEERING OCCURRED. CAR WAS TOWED TO NORTH HAMPTON, NH FORD... POWER STEERING WAS COMPLETELY REPLACED [ALONG WITH 4 BRAKE PADS]. LESS THAN 3 WEEKS LATER, SAME INDICATOR WARNING CAME ON WHILE DRIVING ON THE HIGHWAY ~50MPH. BROUGHT BACK TO RAYNHAM, MA FORD DEALERSHIP... THEY REPLACED FRONT STRUTS, O2 SENSOR, RESET COMPUTERS... HAD THE CAR BACK LESS THAN A FULL DAY... SAME POWER STEERING WARNING/ADVANCTRAC WARNING CAME ON WHILE DRIVING A BACK ROAD UNDER 30MPH... TURNED CAR OFF, TURNED BACK ON, POWER STEERING COMPLETELY GONE AGAIN. IT WAS COMPLETELY REPLACED LESS THAN A MONTH AGO. NOW EXPENSES OVER $5K FOR REPAIRS, AND THE CARS STEERING IS GONE. WAITING FOR DEALERSHIP TO DIAGNOSE THIS TIME. SEARCHED BY VIN FOR RECALLS THE FIRST GO ROUND, AND NOTHING CAME UP.... NOW IT LISTS AN EPAS STEERING EFFORTS... WHICH THROUGH RESEARCH SHOWS HAS BEEN OUT FOR A WHILE, SO WHY WAS THIS NOT LISTED FOR MY CAR BEFORE!?

06/06/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 04/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

WHEN DRIVING THE VEHICLE ON AN INCLINE, OR THE ENGINE IS UNDER LOAAD, THE TEMPERATURE GAGUE GOES UP, BUT AS SOON AS I COME OUT OF IT, THE TEMPERATURE RETURNS TO NORMAL. I HAVE HAD IT TESTED AND IT IS NOT ACTUALLY OVERHEATING. HAVE A NEW WATER PUMP, THERMOSTAT, SENSOR AND RADIATOR. ALSO, THE CAR SYMBOL ON THE INSTRUMENT PANEL IS ON AND ALL DOORS AND TRUNK ARE CLOSED. HAD TO TAKE IT TO THE DEALER, THEY'VE DETERMINED IT IS ELECTRICAL AFTER THE "DIAGNOSTIC", BUT ARE STILL TROUBLE SHOOTING AFTER A WEEK TO DETERMINE THE EXACT CAUSE.

06/04/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TAKATA RECALL. TO DATE I STILL HAVE THE DEFECTIVE AIRBAG IN MY VEHICLE AND RECEIVED A LETTER ON JUNE 2, 2018 THAT RESOLUTION IS STILL PENDING AND THEY ARE OFFERING A RENTAL CAR INDEFINITELY. I DO NOT FEEL THAT THIS IS ADEQUATE. RENTAL CAR AGENCIES HAVE BASE MODEL VEHICLES AND DO NOT HAVE NEAR THE FEATURES MY FUSION INCLUDES. OUR STATE REQUIRES HANDS FREE MOBILE DEVICE USAGE AND THE RENTAL CARS ARE NOT EQUIPPED FOR THIS UNLESS YOU RENT A HIGHER END MODEL. I WAS ALSO ADVISED BY MY LOCAL DEALER THAT THE RENTAL HAD TO BE REAUTHORIZED EVERY 30 DAYS. THIS IS A HUGE INCONVENIENCE BUT THE ONLY OTHER OPTION IS TO GAMBLE ON THE AIRBAG AND POTENTIAL INJURY. THIS CAR HAS BEEN IMPECCABLY MAINTAINED WITH ALL MAINTENANCE DONE THROUGH MY LOCAL FORD DEALERSHIP. I FEEL THAT ALL OF THE MONEY I'VE INVESTED IN BOTH THE VEHICLE AND ITS MAINTENANCE ARE NOW WASTED. IT HAS BEEN MORE THAN A YEAR SINCE THIS RECALL WAS ISSUED AND IT IS CLEAR FORD IS UNABLE TO REMEDY IT. AT THIS POINT FORD SHOULD BE REQUIRED TO BUY BACK THIS CAR WITH A SUITABLE AMOUNT OF COMPENSATION FOR THE LOSS OF MY INVESTMENT.

06/03/2018
Components: AIR BAGS
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TAKATA RECALL REMEDY IS STILL UNAVAILABLE AFTER MORE THAN A YEAR SINCE I RECEIVED THE NOTICE OF THE TAKATA RECALL. I'M CONCERNED ABOUT THE SAFETY OF MY PASSENGERS OR THE DECREASE OF THE VEHICLE'S VALUE IN CASE I WOULD TRY TO SELL IT.

06/01/2018
Components: STEERING
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE CONCERNING THE ELECTRONIC POWER STEERING (EPS). INITIALLY, THE EPS WARNING INDICATOR HAD NOT ILLUMINATED; HOWEVER, AS THE FAILURE PROGRESSED, THE WARNING INDICATOR KEPT FLASHING. THE CONTACT STATED THAT THE STEERING WHEEL WAS HARD TO MANEUVER IN EITHER DIRECTION WHEN THE FAILURE OCCURRED. A DEALER HAD NOT BEEN CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,440.

05/30/2018
Components: AIR BAGS
Incident Date: 05/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TERREBONNE FORD LINCOLN (339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/30/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB THOMAS FORD INC. IN HAMDEN, CONNECTICUT WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/30/2018
Components: VISIBILITY/WIPER
Incident Date: 12/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

SUN VISORS DO NOT STAY IN THEIR SEATING CLIPS. THIS CAUSES THEM TO FALL INTO OUR FIELD OF VISION UNEXPECTEDLY. ALSO, WHEN USING THEM, THEY DROOP INTO OUR FIELD OF VISION

05/29/2018
Components: STEERING
Incident Date: 05/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

VEHICLE WAS SLOWING DOWN FROM 35MPH TO TAKE A RH TURN INTO PARKING LOT. UPON INITIATING TURN, POWER STEERING FAILED & SERVICE ADVANCETRAC WARNING LIGHT ILLUMINATED. FAILURE OCCURRED AS VEHICLE HAD STARTED TURN, CREATING AN IMMEDIATE HIGH-FORCE PULL TO THE LEFT AND REQUIRING CORRECTIVE DRIVER ACTION TO CONTINUE WITH THE RIGHT TURN OR IMPACT CARS IN THE PARKING LOT. DRIVER WAS ABLE TO CONTINUE TURN AND BRING VEHICLE TO A SAFE STOP, ALBEIT VERY DIFFICULT GIVEN GRIP STRENGTH REQUIRED TO MAINTAIN TURN ON STEERING WHEEL WITHOUT POWER STEERING. UPON

05/29/2018
Components: AIR BAGS
Incident Date: 05/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COLLEGE STATION FORD, 1351 EARL RUDDER FWY. S, COLLEGE STATION, TX 77845, (979) 431-3382) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/29/2018
Components: AIR BAGS
Incident Date: 05/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TAKATA RECALL, TAKATA HAS FAILED TO PROVIDE THE PARTS TO FORD TO REPAIR THEIR DEFECTIVE AIRBAG INFLATORS FOR OVER 1 YEAR. TAKATA'S FAILURE PUTS MY FAMILY & I AT RISK OF PERSONAL INJURY.

05/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/22/2018
Crash: No
Fire: No
Summary

ON INTERSTATE 59 ALABAMA CAR WENT DEAD LOSED ALL POWER BATTERY LIGHT CAME ON A SECOND GOT OFF ROAD TRIED TO CRANK TURNED KEY ON AND CAR KEPT GRINDING LIKE IT WAS TRYING TO CRANK WITHOUT TOUCHING KEY HAD TO TURN IT TO OFF TO STOP IT FROM TRYING TO CRANK SET THERE FOR 30MIN THEN STARTED.. GOT HOME 30 MILES LATER. STARTED OFF THIS MORNING DIED AGAIN 2 BLOCKS FROM HOUSE. SAME THING AGAIN

05/23/2018
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 03/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT ALL THE DOOR HANDLES FAILED TO OPEN THE DOORS FROM INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WINDOWS NEEDED TO BE OPENED IN ORDER TO OPEN THE DOORS FROM THE EXTERIOR HANDLES. THE CONTACT CALLED FUTURE FORD OF CLOVIS AT 559-862-1570 (920 W SHAW AVE, CLOVIS, CA 93612) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.

05/23/2018
Components: AIR BAGS
Incident Date: 05/07/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0KC8CR******
Summary

WHILE DRIVING 70MPH ON THE HIGHWAY OUR VEHICLE WAS SUDDENLY SMASHED INTO BY ANOTHER VEHICLE. THE OTHER VEHICLE SMASHED INTO US AT 45 DEGREE ANGLE AND FROM BEHIND ON THE DRIVER'S SIDE OF OUR VEHICLE WHILE GOING APPROX. 70MPH ITSELF. THE OTHER VEHICLE HIT OUR VEHICLE PRECISELY WHERE OUR VEHICLE'S OWNER'S MANUAL DESCRIBES OUR SIDE IMPACTS AIR BAG SENSORS TO BE BUT OUR DRIVER'S SIDE AIRBAG DID NOT DEPLOY. NO AIRBAGS DEPLOYED AT ALL. FORD MOTOR COMPANY HAS SERVICED OUR DRIVER'S SIDE AIRBAG SEVERAL TIMES, AND IN THIS CASE JUST WEEKS PRIOR TO OUR ACCIDENT AND DEPLOYMENT FAILURE. FORD HAS SERVICED OUR DRIVER'S SIDE AIRBAG ON 3 SEPARATE OCCASIONS, 2 OF WHICH WE HAVE DOCUMENTATION FOR. THE MISSING DOCUMENTATION IS THE RESULT OF A CHANGE IN OWNERSHIP OF ONE OF THE DEALERSHIPS, AND CHANGE IN COMPUTER RECORDS.

05/23/2018
Components: STEERING
Incident Date: 05/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. THE DEALER (DON HINDS FORD INC., 12610 FORD DR., FISHERS, IN 46038) STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 182,000.

05/21/2018
Components: SUSPENSION,STRUCTURE,SERVICE BRAKES
Incident Date: 05/13/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

IT WAS A CHAIN-COLLISION. THE LEXUS IN FRONT OF ME SLAMMED INTO AN ACURA, AND I SLAMMED INTO THE LEXUS AT ABOUT 50MPH. SEVERE DAMAGE TO MY CAR (IT HAS BEEN DEEMED A TOTAL LOSS BY INS.) WE WERE SOUTHBOUND ON I-35 NEAR THE CONTINENTAL EXIT IN DALLAS TEXAS ON SUNDAY MAY 13 2018 AT ABOUT 3PM.

05/21/2018
Components: WHEELS
Incident Date: 04/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS CHECKING THE LUG NUT TORQUE ON MY WHEELS AND THE 19 MM AND 3/4" SOCKET WOULD NO LONGER FIT. I CHECKED WITH THE TIRE SHOP THAT RECENTLY ROTATED MY TIRES, AND THEY CONFIRMED THAT THE LUG NUTS WERE SWOLLEN. THEY AND LATER I HAD TO USE A HAMMER TO BANG ON SOCKETS ON SOME OF THE LUG NUTS. I HAD TO BUY REPLACEMENT LUG NUTS AND REPLACE THEM MYSELF. THIS ISSUE WAS FOUND WHILE THE VEHICLE WAS STATIONARY, BUT IT COULD BE A SAFETY ISSUE IF A CAR GETS A FLAT ON A DESERTED ROAD AND ONE CANNOT REPLACE THE SUBJECT TIRE WITH THE SPARE. THE ORIGINAL LUG NUTS SURE WERE PRETTY WITH THE TIN CAPS THOUGH.

05/17/2018
Components: AIR BAGS
Incident Date: 03/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

"TAKATA RECALL" I RECEIVED A LETTER FROM FORD IN MARCH OF 2017 ADVISING OF A RECALL BECAUSE OF DEFECT IN PASSENGER SIDE AIRBAG. I WAS TOLD THAT I WOULD BE CONTACTED WHEN THE PARTS TO FIX THE ISSUE WAS AVAILABLE. I HAVE PERIODICALLY BEEN CHECKING WITH MY DEALERSHIP, ROUNTREE IN SHREVEPORT, WITH THE ORR FORD DEALERSHIP IN STONEWALL AND OTHER FORD DEALERSHIPS IN THE AREA FOR THE LAST 6 MONTHS, ONLY TO BE TOLD THE PART HAS NOT COME IN YET. IN MARCH I WAS TOLD IT WAS EXPECTED IN APRIL. TODAY I WAS TOLD IT WAS EXPECTED IN A FEW WEEKS. I AM STARTING TO THINK THE PROBLEM WILL NEVER BE RESOLVED.

05/17/2018
Components: STEERING
Incident Date: 05/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO STEER. THE DEALER (ASTORG FORD-LINCOLN OF PARKERSBURG, (304) 485-8585) WAS CALLED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000. *TT

05/14/2018
Components: STEERING
Incident Date: 03/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER (MILNES FORD, 333 EAST GENESSE STREET, LAPEER, MI 48446, (810) 667-5000) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.

05/14/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 05/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

WHILE DRIVING DOWN INTERSTATE, VEHICLES STEERING ASSIST WARNING LIGHT CAME ON. IMMEDIATELY THE CAR BECAME DIFFICULT TO STEER AND TURN. CONTROLLING THE VEHICLE WAS EXTREMELY DIFFICULT.

05/14/2018
Components: AIR BAGS
Incident Date: 06/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED NORTH PARK LINCOLN AT 888-474-4845 (LOCATED AT 9207 SAN PEDRO AVE, SAN ANTONIO, CA 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/14/2018
Components: STEERING
Incident Date: 05/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. AFTER WAITING A WHILE, THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC OR REPAIRS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,800.

05/12/2018
Components: STEERING
Incident Date: 05/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVING APPROXIMATELY 25 MPH, THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. TURNING VEHICLE OFF AND BACK ON HAS NO EFFECT. THERE IS A RECALL FOR THE ISSUE DATED 06/02/2015, NUMBER 15V340000 THAT IS NOT COVERED FOR THIS VEHICLE VIN: [XXX] THIS ISSUE IS IDENTICAL TO THE ABOVE RECALL ISSUE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

05/11/2018
Components: AIR BAGS
Incident Date: 01/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKATA AIR BAGS. THE RECALL IS MORE THAN 17 MONTHS OLD. DEALER HASN'T REPLACED THE AIR BAG YET DESPITE TENS OF CALLS.

05/10/2018
Components: AIR BAGS
Incident Date: 03/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (THE FORD STORE MORGAN HILL, 17045 CONDIT RD, MORGAN HILL, CA 95037) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/09/2018
Components: AIR BAGS
Incident Date: 05/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TAKATA INFLATORS, IT HAS BEEN 1 YEAR SINCE I GOT MY RECALL NOTICE AND I HAVE BEEN CALLING FORD REGARDING THIS AND HAS NOT BEEN FIXED/REPLACED. THIS IS A DANGEROUS SITUATION WITH MY FAMILY IN THE CAR.

05/09/2018
Components: STEERING
Incident Date: 04/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HGXCR******
Summary

WHILE PULLING INTO MY RESIDENTIAL HOME DRIVEWAY THE STEERING WHEEL LOCKED UP WHILE CAR WAS IN MOTION, UNABLE TO UNLOCK OR CHANGE THE DIRECTION OF THE VEHICLE, VEHICLE HAD TO BE STOPPED AND ENGINE TURNED OFF. THE VEHICLE WAS ON A CITY STREET IN RESIDENTIAL AREA.

05/08/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED NALLEY FORD SANDY SPRINGS AT 678-809-5711 (LOCATED AT 7555 ROSWELL RD, ATLANTA, GA 30350) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/08/2018
Components: AIR BAGS
Incident Date: 01/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC3CR******
Summary

TAKATA RECALL . FORD CLAIMS THAT REPAIR IS NOT YET AVAILABLE.

05/08/2018
Components: STEERING
Incident Date: 05/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

OUR POWER STEERING WENT OUT IN THE CAR WITHOUT NOTICE WHILE DRIVING ON A HIGHWAY. I KNOW THERE HAS BEEN A RECALL ON POWER STEERING ON OTHER 2012 FORD FUSION, BUT WHEN I PUT IN MY VIN IT DOESN'T COME UP WITH THIS RECALL. THIS WAS VERY DANGEROUS AND WE COULD HAVE CRASHED.

05/07/2018
Components: STEERING
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SATCHER FORD (1850 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,184.

05/07/2018
Components: AIR BAGS
Incident Date: 05/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

IT HAS BEEN 16 MOTHS SINCE RECEIVING THE RECALL NOTICE. FORD HAS FAILED TO REMEDY THE LIFE THREATENING SAFETY RECALL IN A TIMELY MANNER. BOTH FORD AND THE NHTSA ARE NEGLIGENT IN PROTECTING CONSUMERS. BASED ON FORD'S CONTINUED EFFORTS TO GET EXEMPTED FROM THE RECALL IT IS OBVIOUS THEY WERE NOT TRYING TO OBTAIN THE REPLACEMENT PARTS. THEY CAN DESIGN AND LAUNCH A NEW VEHICLE IN LESS TIME THAN THEY HAVE TAKEN TO NOT REMEDY THE FIX. THEY WILL NOT PUT FORTH THE REQUIRED EFFORT TO REMEDY THE PROBLEM UNTIL THEY ARE FINED AND IT COSTS THEM MORE TO IGNORE THE RECALL THAT IT DOES TO FIX THE PROBLEM. THE NHTSA ONLY GIVES CONSUMERS EXCUSES ON BEHALF OF FORD. THE NHTSA IS SUPPOSED TO PROTECT CONSUMERS NOT THE MANUFACTURERS.FORD HAS MISSED THE MANDATE TO HAVE THE REMEDY PARTS BY DECEMBER 31, 2017, BUT THE NHTSA HAS DOES NOTHING TO FINE AND COMPEL FORD TO COMPLY WITH THE RECALL.

05/06/2018
Components: ENGINE
Incident Date: 05/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I EXPERIENCING A 'THROTTLE BODY' MALFUNCTION. MY VEHICLE STALLS WHILE DRIVING IN TRAFFIC. THERE ARE NUMEROUS COMPLAINTS IN REFERENCE TO THIS ISSUE, BOTH ONLINE AS WELL AS IN PERSON. THIS IS A HIGHLY DANGEROUS PROBLEM FOR MYSELF AND MY FAMILY. ON THE HIGHWAY THIS CAN / WILL CAUSE A VERY DANGEROUS SITUATION TO MANY OTHER MOTORISTS AS WELL. FORD REFUSES TO ACKNOWLEDGE THIS AS A MANUFACTURING DEFECT ISSUE AND, BY DOING SO, IS PLACING COUNTLESS PEOPLE AT RISK UNNECESSARILY. I AM FED UP WITH DEALERSHIPS COVERING UP FOR DANGEROUS MANUFACTURING ISSUES. THIS PROBLEM NEEDS TO BE ADDRESSED ASAP. THIS PROBLEM IS GETTING WORSE EVERY DAY.

05/04/2018
Components: STEERING
Incident Date: 05/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

CAR MADE "POPPING" NOISE FOR A DAY OR TWO FROM WHAT SEEMED TO BE THE FRONT SUSPENSION. THEN THE WARNING LIGHT "SERVICE ACCUTRACK" CAME ON, A FEW MINUTES LATE THE WARNING "SERVICE POWER STEERING" CAME ON. POWER STEERING CONTINUED TO WORK, ALTHOUGH A LITTLE JERKY, UNTIL I TURNED OFF THE ENGINE. WHEN I RESTARTED THE CAR, THE WARNING "SERVICE POWER STEERING NOW" CAME ON AND THE POWER STEERING NO LONGER WORKED

05/04/2018
Components: STEERING,VEHICLE SPEED CONTROL,WHEELS
Incident Date: 04/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVING MY FAMILY HOME, MY DASHBOARD DISPLAYED A MESSAGE TO "SERVICE POWER STEERING SOON" STEERING WASN'T AN IMMEDIATE PROBLEM...HOWEVER, A FEW HOURS LATER, I ATTEMPTED TO DRIVE THE VEHICLE TO A MECHANIC AND WHEN I TURNED THE WHEEL THE STEERING WAS VERY HARD TO DO, VERY STIFF. THERE WAS ALSO A MESSAGE THAT CAME ON THE DASHBOARD THAT SAID TO "SERVICE POWER STEERING NOW". I CONTACTED A MECHANIC & THEY INFORMED THAT I COULD POSSIBLY RESET THE POWER STEERING, BY JUST TURNING THE CAR ON AND OFF A FEW TIMES. HOWEVER, THIS METHOD DID NOT WORK. COMPUTER IS HAVING TROUBLE UPLOADING THE VIDEO

05/03/2018
Components: AIR BAGS,STRUCTURE,ENGINE
Incident Date: 11/16/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3AHPOGA6CR1******
Summary

I WAS ON THE ROAD PACK SADDLE IN JONESTOWN TX 78645, WHEN I PULLED ON TO ROAD 1431. A LARGE TRUCK WITH A CRASH GUARD HIT ME ON THE DRIVER'S SIDE @ 60MPH. THE ACCIDENT TURNED MY CAR INTO A HORSE SHOE, AND SENJT ME INTO ON COMING TRAFIC. ALL OF THE AIR BAGS WERE ACTIVATED AND SAVED BOTH ME AND MY WIFE BUT, THE RESIDUE THAT CAME WITH THE ACTIVATION PEPPERD ME IN THE FACE AND RUINED MY GLASSES. IF I HAD NOT HAD MY GLASSES ON,I WOULD HAVE LOST MY VISION DUE TO SUCH. WE WERE ON A COUNTY ROAD.TURNING LEFT AND MY VEHICLE WAS IN MOTION.

05/02/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

PURCHASED A 2012 FUSION SEL WITH 35XXX MILES IN FEB16. DURING THE SUMMER OF 2016, THE A/C BLOWER BEGAN TO FUNCTION INTERMITTENTLY ' MANIPULATION OF THE WIRE HARNESS SUPPLYING POWER TO THE RESISTOR WOULD CAUSE THE BLOWER TO TURN ON/OFF. THE BLOWER ONLY RAN AT ONE SPEED (I.E. THE RESISTOR WAS BAD). THE BLOWER AND RESISTOR WERE REPLACED. THE ISSUE IS ONCE AGAIN OCCURRING AT ~80,000 MILES. THIS IS A WELL-DOCUMENTED COMPLAINT (BLOWER PULL TOO MUCH CURRENT AND FRIES THE RESISTOR) WITH THIS VEHICLE AND, OFTENTIMES, FORD DEALERS ARE ONLY REPLACING/REPAIRING THE BLOWER AND RESISTOR. HOWEVER, IN MY EXPERIENCE (AND LIKELY MANY OTHERS), THE WIRE HARNESS ALSO NEEDED TO BE REPLACED TO CORRECT THE ISSUE AS CONTINUITY THROUGH THE WIRING IS ALSO AFFECTED WHEN THIS ISSUE FIRST OCCURS. THIS IS AN OBVIOUS MANUFACTURING DEFECT THAT FORD IS NOT ADDRESSING. FURTHERMORE, THEIR DEALERSHIPS/SERVICE CENTER PERSONNEL ARE NOT ADEQUATELY EDUCATED ON HOW TO PERMANENTLY CORRECT THIS ISSUE (THIS IS EVIDENT BY THE NUMBER OF COMPLAINTS THAT REFERENCE THE ISSUE RECURRING AFTER ONLY THE BLOWER MOTOR AND RESISTOR ARE REPLACED). THEY ARE CHARGING FUSION OWNERS $500+ TO PUT A TEMPORARY BAND AID ON AN ELECTRICAL ISSUE THAT SHOULD BE WELL UNDERSTOOD BY NOW.

05/02/2018
Components: SERVICE BRAKES
Incident Date: 04/07/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

CLIENT APPROACHED AN INTERSECTION WITH A LEFT TURN, APPLIED THE BRAKES. THEY WENT TO THE FLOOR, VEHICLE NEVER STOPPED OR SLOWED DOWN UNTIL RUNNING THROUGH A SIGN, INTO AN EMBANKMENT. CLIENT WAS SEVERELY INJURED AS A RESULT. VEHICLE WAS A TOTAL LOSS. VEHICLE IS CURRENTLY STORED AT A TOW YARD. WE HAVE 30 DAYS TO GET THE VEHICLE INSPECTED BY THE NHTSA. PLEASE CONTACT MY OFFICE TO GET THE ADDRESS.

05/02/2018
Components: POWER TRAIN
Incident Date: 05/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED BUT, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE VEHICLE WAS PARKED IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

05/01/2018
Components: STEERING,SUSPENSION
Incident Date: 04/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE WHILE THE STEERING WHEEL WAS BEING TURNED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. *TT

04/28/2018
Components: STEERING
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

I WAS DRIVING MY VEHICLE BACK HOME FROM THE MOVIES AND I HAD MY NEPHEWS WITH ME. THE MESSAGE CAME UP ON MY DASH SAYING 'SERVICE POWER STEERING NOW' IT WAS MIDNIGHT SO I WAS NOT ABLE TO CALL ANYONE TO SEE WHAT THE ISSUE WAS. THANKFULLY I MADE IT HOME AND DROPPED MY NEPHEWS OFF AT THEIR HOMES. THE NEXT DAY I WAS GETTING READY TO LEAVE TO WORK AND THE MESSAGE WAS STILL THERE AND I WAS NO LONGER ABLE TO TURN MY STEERING WHEEL. APPARENTLY THIS YEAR IS NOT COVERED UNDER THE RECALL OF OTHER FORD VEHICLES WITH THE SAME ISSUE.

04/28/2018
Components: AIR BAGS
Incident Date: 04/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THIS IS OUR COMPLAINT BEFORE THE SERIOUS INJURY/DEATH OCCURS. OUR PASSENGER AIRBAG REQUIRES REPLACEMENT BUT NOW OUR VIN HAS BEEN DROPPED FROM YOUR CURRENT LISTING. FORD RELEASE MARCH 2017, 'A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH.' I CAN'T DRIVE OUR FINE CAR ON THE FREEWAY AND RISK MY WIFE'S LIFE. THE BAG NEEDS REPLACEMENT NOW TO FORESTALL A FUTURE COMPLAINT OF INJURY OR DEATH AND RESULTING LAWSUIT!

04/26/2018
Components: SUSPENSION
Incident Date: 11/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

LOWER CONTROL ARMS PREMATURE WEAR AFTER POWER TRAIN REPROGRAM

04/26/2018
Components: STEERING
Incident Date: 04/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO LEHIGHTON FORD (54 BLAKESLEE BLVD DR E, LEHIGHTON, PA 18235) WHERE THE CONTACT WAS INFORMED THAT IT WAS INCLUDED IN AN UNKNOWN RECALL FOR THE STEERING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

04/25/2018
Components: SERVICE BRAKES
Incident Date: 04/05/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S DAUGHTER STATED THAT THE BRAKE PEDAL FELT SOFT. AS A RESULT OF THE FAILURE, THE CONTACT'S DAUGHTER REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

04/25/2018
Components: STEERING
Incident Date: 04/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

4/19/18 I WAS BACKING OUT OF MY GARAGE AND THE STEERING ASSIST FAULT MESSAGE CAME UP AND STEERING LOCKED UP. ( SO I WAS BACKING OUT OF MY GARAGE TO THE DRIVEWAY- LESS THAN 10 MILES /HOUR) DEALERSHIP SAID THIS WAS A COMMON PROBLEM AND THERE HAD BEEN SOME KIND OF EXTENSION ON THE WARRANTY BUT MINE WAS NOT COVERED B/C IT WAS TOO OLD OR TOO MANY MILES. I HAD TO SPEND OVER $1300 TO REPAIR THIS. I CALLED FORD MOTOR COMPANY TO COMPLAIN AND TRY TO GET AN EXPLANATION AS TO WHY IF SOMETHING LIKE THIS WAS ALREADY A PROBLEM WHY WOULD THE NOT COVER IT. THEY SAID THEY DID HAVE A RECALL AND I HAD TAKEN MY VEHICLE IN IN AUGUST OF 2015 FOR THE FIX SO THE SAID IT HAD BEEN MORE THAN A YEAR FROM THAT DATE AND NOW NOT COVERED AGAIN. HOWEVER, SINCE THIS IS THE SAME PROBLEM THAT THEY FIXED BEFORE, I FEEL THERE IS STILL AND ISSUE WITH THE STEERING OUT THERE SINCE IT WAS THE SAME PART THAT WENT BAD AND IS A VERY DANGEROUS THING TO GO BAD IN SUCH A SHORT PERIOD OF TIME. FORD STATED THAT THIS WOULD BE REPORTED AND TO SAVE MY RECEIPT.

04/24/2018
Components: STRUCTURE
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

I OWN A FORD FUSION AND SEVERAL MONTHS AGO THE REAR PASSENGER SIDE DOOR HANDLE STOPPED WORKING. IT APPEARS THAT THE HINGES BROKE AND THE DOORS COULD NOT BE OPENED FROM THE INSIDE AND THEN 2 MONTHS AGO THE DRIVER SIDE DOOR DID THE SAME THING. I WENT TO THE DEALER AND WAS TOLD THAT IT IS COMMON PROBLEM WITH THE FUSIONS AND SEVERAL CUSTOMERS HAS BEEN COMING IN WITH THE EXACT ISSUE, AND FORD WON'T OFFER A RECALL. JUST TO HAVE ONE DOOR HANDLED FIXED US COSTING ME $345. THIS IS 1/3 OF MY SALARY EVERY TWO WEEKS. 2 YEARS AGO THE ENGINE STALLED ON THE HIGHWAY WHILE DRIVING NOW I HAVE TO PUT UP WITH NOT BEING ABLE TO GET OUT OF THE CAR FROM THE INSIDE. I HAVE TO ROLL THE WINDOW DOWN AND OPEN THE CAR FROM THE OUTSIDE IN ORDER TO GET OUT OF MY CAR. IN THE EVENT OF AN EMERGENCY I WOULD NOT BE ABLE TO EXIT THE VECHUCLE. FORD NEEDS TO OFFER A RECALL ON THESE PARTS.

04/23/2018
Components: STEERING
Incident Date: 04/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

I TOOK MY CAR IN FOR THE RECALL #15S18 WHICH IS FOR A LOSS OF POWER STEERING. I WAS QUOTED BY FORD THAT IT WAS NOT COVERED UNDER THE RECALL AND THAT I NEEDED A NEW STEERING GEAR. THEY QUOTED ME $2000 TO FIX IT. COME TO FIND OUT THE PART IS PART OF THAT RECALL, HOWEVER I'M JUST PAST THE MILEAGE LIMIT. I HAVE 152,000 MILES ON MY CAR, AND THE LIMIT IS 150K. FORD WON'T BUDGE WITH THE REPAIR. WON'T GIVE ME A BREAK SINCE IT'S LITERALLY 2,000 MILES OVER. THIS STEERING ISSUE IS A MASSIVE SAFETY HAZARD....AND DOESN'T NEED TO HAVE A MILEAGE LIMIT APPLIED TO IT. THE STATUTE OF LIMITATIONS FOR RECALLS IS 10 YEARS. MY CAR IS ONLY 6 YEARS OLD. RECALLS NEEDS TO BE GOOD FOR THAT 10 YEARS, REGARDLESS OF MILEAGE. IF THE NTHSA COULD LOOK INTO THIS AND MAYBE GET FORD TO CHANGE THE RECALL BY ELIMINATING THE MILEAGE LIMIT FOR SAFETY REASONS, I WOULD APPRECIATE IT. I CALLED FORD CORPORATE AND ASKED THEM TO GIVE ME A BREAK SINCE IT'S ONLY 2,000 MILES OVER, AND THEY REFUSED. I WILL NEVER BUY ANOTHER FORD AGAIN. CLEARLY THEY ARE MORE CONCERNED WITH PROFITS THAN THEY ARE FIXING A DEFECTIVE PROBLEM WITH THEIR OWN VEHICLES.

04/20/2018
Components: AIR BAGS
Incident Date: 03/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOGA1CR******
Summary

TAKATA RECALL FORD HAS SENT TWO NOTICES DATING BACK TO MARCH 2017 TELLING ME TO CONTACT MY DEALER AUTONATION MARGATE FL FOR REPAIR AND EVERY TIME I CONTACT THEM THEY TELL ME THE PARTS AREN'T AVAILABLE. I AM AFRAID TO RIDE IN THIS CAR AND DON'T KNOW HOW TO GET THIS ACCOMPLISHED. IT IS IMPOSSIBLE TO CONTACT THE MANUFACTURER FORD.

04/19/2018
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 04/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.

04/17/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

04/16/2018
Components: STEERING
Incident Date: 04/16/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE ATTEMPTING TO PULL OFF OF THE ROADWAY, THE VEHICLE DRIFTED TO THE RIGHT. THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT AND SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

04/11/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 04/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

THE VEHICLE WAS IN MOTION ON I 85 IN ALABAMA TRAVELING APPROXIMATELY 70MILES PER HOUR.I NOTICED THE VEHICLE STARTED JERKING,THE SPEEDOMETER STARTED FLUCTUATING, UNTIL I LOST SPEED CONTROL.THE WRENCH LIGHT WAS ON. MY VEHICLE HAD 70,000 MILES;DRIVEN APPROXIMATELY 20 MILES A DAY. I MADE THE DECISION TO TURN AROUND AND GO HOME DRIVING IN THE RIGHT LANE WITH NO SPEEDOMETER OR A SPEEDOMETER THAT WOULD START FLUCTUATING WHILE MY CAR WAS JERKING. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER.THE DIAGNOSTIC CODES WERE 070/071/072.THEY TOLD ME NO WARRANTY AND IT WOULD BE $1,000 TO FIX THE TRANSMISSION SPEED SENSOR. UNFORTUNATELY I DID NOT HAVE $1000 TO FIX THE PROBLEM. MY CAR OPERATED OK UNTIL A FEW DAYS WHEN IT STARTED JERKING,SPEEDOMETER FLUCTUATED UNTIL IT WENT TO READING 0 MPH. AT THIS TIME I WAS ON I 20 IN ATLANTA. THIS TIME I WAS AFRAID OF BEING REAR ENDED WHEN I WAS STOPPED AT A TRAFFIC LIGHT DUE TO NOT PICKING UP ENOUGH SPEED. I FEEL THIS IS A SERIOUS SAFETY ISSUE AND FORD SHOULD BE REQUIRED TO REPLACE TRANSMISSION SPEED SENSORS. CASE IN POINT CONCERNING FORD DEALER QUOTING $1000-I FOUND SOMEONE TO REPAIR FOR UNDER $100. I WOULD HAVE BEEN ABLE TO FIX MY CAR THE PREVIOUS YEAR. DEALER SAID THEY WOULD HAVE TO SPEND 4 PLUS HOURS LABOR DUE TO WHERE THE TRANSMISSION SPEED SENSOR IS LOCATED. PERSON FIXING MY CAR SAID THE TRANSMISSION SPEED SENSOR IS EXTERNAL EASILY ACCESSIBLE. I'M VERY DISAPPOINTED IN FORD AND THE DEALER IN THIS VERY SCARY ISSUE.

04/10/2018
Components: AIR BAGS
Incident Date: 03/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DEAN ARBOR FORD (3382 W M-55 WEST BRANCH, MICHIGAN 48661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/09/2018
Components: STEERING
Incident Date: 04/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TOO HARD TO STEER AND TURN

04/07/2018
Components: POWER TRAIN
Incident Date: 04/06/2018
Crash: No
Fire: No
Summary

CV AXLE JOINT WENT OUT WHILE DRIVING IN CONSTRUCTION.

03/30/2018
Components: ENGINE
Incident Date: 03/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG9CR******
Summary

CAR STALLED WITHOUT ANY WARNING. THEN IT STARTED IMMEDIATELY. NEXT DAY STARTED, THEN STALLED IMMEDIATELY AND WOULD NOT START. THE FIRST TIME WE WERE ON TRAFFIC CIRCLE, AND SECOND TIME IN GARAGE

03/29/2018
Components: STEERING
Incident Date: 10/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TAKATA: MY POWER STEERING HAS GONE OUT ABOUT OCBTER OF 2017 AND I'VE BEEN TO A FEW MECHANICS AND THEY HAVE TOLD ME THAT THEIRS BEEN RECALLS ON THIS TYPE OF VEHICLE OF THEIR POWER STEERING GOING OUT AND TO TAKE IT TO A DEALERSHIP AND THAT THEY CAN FIX IT FOR FREE BECAUSE IT'S ONE OF THE RECALLS LIST ONLINE AND I'VE TRIED CALLING THEM AND LETTING KNOW THAT THEIR HAS BEEN REPORTS OF RECALLS ON THE POWER STEERING BUT THEY KEEP TELLING ME THAT'S THERE'S NO RECALLS ON MY VEHICLE AND FROM MY UNDERSTANDING THAT THIS IS A SERIOUS SITUATION AND NEEDS TO BE ADDRESSED AND FIX DUE TO THE RECALLS TO THESE VEHICLES. IT WENT OUT WHILE I WAS IN MOTION ON THE ROAD.

03/28/2018
Components: STEERING
Incident Date: 02/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA9CR******
Summary

RECALL 15S18 STEERING GEAR, WHILE DRIVING THE STEERING WHILE TURNING THE MAKE A NOISE . TOOK IT TO JIM CLICK FORD BECAUSE A CODE DIDN'T SHOW ON DASH FORD WILL NOT COVER THE COST TO REPLACE THE STEERING GEAR WHICH IS THE ISSUE WITH THE CAR. SO WE ARE UNABLE TO DRIVE THE CAR IT IS DANGEROUS/ UNSAFE TO DRIVE THE VEHICLE. THE STEERING MAKE NOISE WHEN IN MOTION, STATIONARY ON STREET AND HIGHWAY WHEN TURNING THE STEERING WHEEL. NHTSA #1227804 /FORD CASE#14458165

03/27/2018
Components: STEERING
Incident Date: 03/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE POWER STEERING ASSIST FAULT MESSAGE APPEARED IN THE ODOMETER DISPLAY. THIS COULD NOT BE RESET BY TURNING OFF THE IGNITION FOR 10 SECONDS AND TURNING ON THE IGNITION AGAIN. THIS MESSAGE HAS BEEN INTERMITTENT FOR 6 MONTHS. IT WOULD APPEAR OFTEN WITH FIRST START UP ON RAINY AND RAINY ON COLD DAYS. NEVER OCCURRED WHILE DRIVING. I DROVE THE CAR TO A LOCAL REPAIR SHOP. THE STEERING TAKES A GREAT EFFORT TO TURN THE WHEEL. HAD A NEAR MISS ACCIDENT WITH WOOD TRASH ON THE HIGHWAY. THE REPAIR SHOP SAID THIS COULD BE COVERED BY AN EXTENDED RECALL. THE FORD DEALERS WE CALLED SAID THEIR SYSTEM WAS DOWN NOT ABLE TO CHECK VIN FOR RECALL. IT HAS ABOUT 83000 MILES AND 6 YEARS OLD. THE STEERING FAILURE IS A SIGNIFICANT SAFETY DEFECT. I'VE DRIVEN CARS BEFORE WITHOUT POWER STEERING - EASY COMPARED TO THIS FAIL. THIS FAILURE IS EXTREMELY UNSETTLING FEELING WHEN TRYING TO MAKE A CURVE OR TURN. CHECK BACK LATER TO SEE IF FORD REPAIRED THIS.

03/26/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 02/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

DOOR LATCHES STOPPED WORKING NOT ABLE TO OPEN ANY DOORS AND THE CHECK OIL LIGHTS COMES ON BUT JUST HAD MULTIPLE OIL CHANGES DEALER NOT ABLE TO RESET SYSTEM THE SYSTEM HAS TO BE REPLACED EXTREMELY HARD TO TURN THE STEARIN WHEEL.

03/26/2018
Components: STEERING
Incident Date: 03/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

ERROR CODE C1277 POWER STEERING FAILURE. DRIVING DOWN THE HWY POWER STEERING FAILURE LIGHT/WARNING COMES ON AND POWER STEERING GOES OUT. TOOK EVERYTHING IN MY POWER TO KEEP THE CAR BETWEEN THE LINES. THIS IS VERY UNSAFE FOR IT MAKES THE VEHICLE VERY UNSAFE TO DRIVE.

03/26/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 03/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE THROTTLE STUCK (2ND TIME, BOTH TIMES SIMILAR) RECENT EXPERIENCE:03/20/2018: LOCATION: ENTRANCE RAMP PA TURNPIKE AT SOMERSET EXIT. THE TURNPIKE TRAFFIC WAS MOVING EXTREMELY SLOWLY DUE TO WEATHER\ACCIDENT (ESTIMATE 15 25 MPH). I HAD PURPOSELY HUNG WAY BACK (100 - 150 FT) OF CAR AHEAD OF ME AS DRIVER DID NOT SEEM EXPERIENCED OR CONFIDENT. AFTER THINKING THAT THE VEHICLE IN FRONT WAS GOING TO MAKE ITS MERGE, I STARTED ACCELERATING UP TO THE THEN TURNPIKE TRAFFIC SPEED. THE CAR IN FRONT THOUGH DID NOT MERGE BUT STOPPED INSTEAD. I THEN NEEDED TO SLOW DOWN OR STOP. WHEN ATTEMPTING TO SLOW DOWN, MY CAR DID NOT WANT TO SLOW DOWN, THROTTLE SEEMED STUCK. I THEN STARTED PRESSING THE BRAKE PEDAL WITH BOTH FEET AS HARD AS I COULD. THOUGH MY CAR DID STOP BEFORE HITTING THE VEHICLE IN FRONT, IT WAS AN EXTREMELY TENSE EXPERIENCE. PREVIOUSLY, A COUPLE YEARS AGO, I HAD A SIMILAR EXPERIENCE. I DID NOT REPORT AT THAT TIME. IN THAT EXPERIENCE, I WAS APPROACHING AN INTERSECTION IN THE CITY OF ERIE. MY APPROACH WAS ON A SLIGHT UPHILL. THE LIGHT CHANGED FROM GREEN TO RED AND I WENT TO STOP. AGAIN, IT SEEMED AS THOUGH THE THROTTLE STUCK. AS IT WAS ON AN UPHILL I WAS EXPECTING TO USE LITTLE OR NO BRAKE. MY CAR THOUGH KEPT AT SPEED. AGAIN, I JUMPED ON THE BRAKE PEDAL WITH BOTH FEET AS HARD AS I COULD. IN THIS CASE, I DID LIGHTLY STRIKE THE BACK OF A VEHICLE THAT STOPPED AHEAD OF ME AT THE TRAFFIC SIGNAL. THE CAR I HIT DID NOT RECEIVE ANY DAMAGE. MY CAR THOUGH HAD A GRILL PIECE PUNCTURE THE AIR CONDITIONER ITEM THAT HOLDS ITS LIQUID.

03/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WENT TO OPEN MY DOOR TO GET OUT OF MY CAR & OUT OF NOWHERE THE DOOR HANDLE WOULD NOT WORK. TO GET OUT OF MY CAR RIGHT NOW I NEED TO PUT DOWN THE WINDOW & REACH OUT TO OPEN WITH OUTSIDE HANDLE OR GET OUT PASSENGER SIDE DUE TO COLD TEMPERATURES & NOT BEING ABLE TO PUT THE WINDOW DOWN. IT'S REALLY INCONVENIENT. I HAVE SEEN WHERE OTHER VEHICLES HAVE HAD RECALLS WITH SIMILAR PROBLEMS.

03/21/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TAKATA RECALL - 2012 FORD FUSION; I RECEIVED A LETTER IN MARCH 2017 REGARDING THE SAFETY ISSUE AND THE NEED TO REPLACE MY PASSENGER AIRBAG. I HAVE CONTACTED MY LOCAL DEALER, GRAND LEDGE FORD, SEVERAL TIMES OVER THE PAST YEAR AND AM CONTINUALLY TOLD THE PART IS NOT AVAILABLE AND I WILL RECEIVE ANOTHER LETTER WHEN IT IS. A YEAR IS AN UNREASONABLE AMOUNT OF TIME TO WAIT ON A PART TO RECTIFY SUCH A SAFETY HAZARD. WHAT IS THE RESOLUTION FOR THIS MATTER?

03/21/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (BROOKLAND FORD IN BROOKLAND, MI) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000.

03/16/2018
Components: AIR BAGS
Incident Date: 03/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (ANDERSON FORD BULLHEAD CITY, 2585 AZ-95, BULLHEAD CITY, AZ 86442) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *JS

03/15/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

2012 FORD FUSION HYBRID. PASSENGER FRONTAL AIRBAG SAFETY RECALL. *LD *JS

03/15/2018
Components: STEERING
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4AR******
Summary

COMPLETE LOSS OF POWER STEERING ON THE HIGHWAY. ALMOST CAUSED A SEVERE, DEADLY ACCIDENT. WAS ABLE TO PULL THE CAR OVER AND GET TOWED HOME. HAD A MECHANIC CHECK IT OUT AND EVERYTHING LOOKS FINE, STARTED UP AND POWER STEERING HAS RETURNED. I AM TOO AFRAID TO DRIVE MY VEHICLE NOW, SO I AM CARPOOLING TO WORK. PLEASE ISSUE A RECALL, MANY FUSIONS ARE HAVING THIS ISSUE, YET NO RECALL ON MY VIN! THAT IS WRONG. FORD IS AWARE OF THE PROBLEM.

03/15/2018
Components: AIR BAGS
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TAKATA RECALL I RECEIVED MY RECALL NOTIFICATION LETTER FROM FORD APPROXIMATELY A YEAR AGO. WHEN I SPOKE WITH KEN GRODY FORD IN CARLSBAD, CA, I WAS TOLD THEY AREN'T GOING TO REPLACE PASSENGER AIRBAG AS I DO NOT RESIDE IN HIGH HUMIDITY AREA. I RECENTLY ASKED AGAIN AND WAS INFORMED BY KEN GRODY FORD THESE PARTS WILL NEVER BE AVAILABLE; THEREFORE, IT WILL NOT BE REPLACED.

03/14/2018
Components: AIR BAGS
Incident Date: 01/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THUNDER BASIN FORD (1100 W 2ND ST, GILLETTE, WY 82716, 307-682-4738), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/14/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

"TAKATA RECALL" I RECEIVED A LETTER LAST YEAR MARCH OF 2017 THAT THE INFLATOR IN THE PASSENGER AIRBAG NEEDED TO BE REPLACED. THEY LISTED ALL THE POSSIBLE DANGERS IF NOT REPLACED IN A TIMELY MANNER; YET I STILL HAVE NOT BEEN NOTIFIED TO HAVE THIS PROBLEM RESOLVED. I HAVE CONTACTED DEALERS ON MY OWN BUT THEY HAVE NO REPLACEMENT PART IN STOCK. MY DAUGHTER DRIVES THIS CAR A LOT, AND I AM VERY CONCERNED THAT THE LONGER WE DELAY THE MORE LIKELY AN ACCIDENT CAN OCCUR. IS THERE ANY OTHER AVENUE FOR REPLACEMENT??

03/13/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE LOCAL DEALER (SPRADLEY BARR FORD, 4809 S. COLLEGE AVE, FORT COLLINS, CO) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/13/2018
Components: STEERING
Incident Date: 03/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

THIS IS THE THIRD TIME MY STEERING HAS LOCKED UP ON MY CAR WHILE DRIVING. THIS IS A BIG SAFETY HAZARD! THIS PART ON FORD FUSIONS WAS RECALLED A COUPLE YEARS BACK AND THIS PART IHAVE BEEN FIXED BY FORD DEALERSHIPS MULTIPLE TIMES. IF A PART IS UNDER RECALL AND FIXED WHY DO I HAVE T CONTINUE TO KEEP GETTING THE SAME ISSUE FIXED!

03/13/2018
Components: SUSPENSION,AIR BAGS
Incident Date: 03/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

LETTER FROM SENATOR ISAKSON ON BEHALF OF CONSTITUENT RE REPAIR DATE FOR 2012 FORD FUSION TWO SAFETY RECALL NOTICES. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS. *JS

03/08/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TAKATA RECALL. I HAVE A RECALL LETTER DATED MARCH 2017. I CALLED THE DEALERSHIP AND FORD REGARDING A TIMEFRAME FOR THE REPAIR TO BE DONE. I WAS TOLD WHEN THE PARTS ARE AVAILABLE, FORD WILL CONTACT US. SO, I HAVE TO DRIVE A CAR THAT MAY KILL MY PASSENGER IF I SHOULD GET INTO AN ACCIDENT. WHY SEND A LETTER AND NOT REPAIR THE CAR??? FORD SHOULD HAVE TO MAKE ARRANGEMENTS IF THEY CANNOT BACK THE RECALL. THE RECALL IS ONLY WORTH THE PAPER IT'S WRITTEN ON. SHAME ON NHTSA AND FORD MOTOR COMPANY. YOU ARE BOTH A JOKE!

03/07/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

VEHICLE WAS IN PARK, IGNITION TURNED OFF. THE DRIVER'S SIDE DOOR WOULD NOT OPEN. HAD TO ROLL DOWN THE WINDOW TO OPEN THE DOOR WITH THE OUTSIDE DOOR LATCH. TOOK TO FORD DEALER, GROSS MOTORS IN SPENCER, WI. THEY REPLACED BROKEN PART IN LATCH ASSEMBLY, COST $100. VEHICLE HAS 55,000 MILES.

03/07/2018
Components: AIR BAGS
Incident Date: 04/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/06/2018
Components: AIR BAGS
Incident Date: 12/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

I HAVE NOT EXPERIENCED ANYTHING , THANK GOD. WAS CONTACTED BY TK HOLDINGS INC. THAT I HAD A DEFECTIVE TAKATA AIRBAGS ON MY CAR. I VERIFIED THIS ON YOUR SITE IN 2017 WHICH SHOWED MY VEHICLE AS NEEDING MY AIRBAGS REPLACED. I CALLED KEN STOEPEL FORD AND THE LADY THAT ANSWERED "POOH PAHED'' THIS AND SAID IT WAS B.S. NOW I'M NOT SO SURE AND AM TIRED OF PEOPLE PLAYING RUSSIAN ROULETTE WITH MINE AND MY FAMILY'S LIVES. COMPLAINT INVOLVES TAKATA AIRBAGS AND THE POSSIBLE INJURY ASSOCIATED WITH A COLLISION.

03/06/2018
Components: AIR BAGS
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROMLEY'S FORD INC (610 WILSON RD, NEWBERRY, SC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/06/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TAKATA RECALL I RECEIVED A NOTICE ONE YEAR AGO ABOUT A RECALL TO MY FRONT PASSENGER AIRBAG. THE NOTICE STATES THAT THE AIRBAG COULD RUPTURE IN AN ACCIDENT AND MAY CAUSE METAL FRAGMENTS TO STRIKE PASSENGERS RESULTING IN SERIOUS INJURY OR EVEN DEATH. I HAVE NOT RECEIVED ANY FURTHER COMMUNICATION ABOUT THIS DANGEROUS SAFETY ISSUE. I JUST CALLED FORD TO MAKE AN APPOINTMENT TO GET THIS FIXED, AND THEY SAID THEY STILL DON'T HAVE THE PARTS. SO I'VE BEEN DRIVING MYSELF AND MY CHILD AROUND IN A CAR THAT COULD KILL US IN AN ACCIDENT FOR A WHOLE YEAR, WITH NO RESOLUTION IN SIGHT. THIS IS UNACCEPTABLE.

03/04/2018
Components: STEERING,POWER TRAIN
Incident Date: 02/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

THE FIRST TIME MY POWER STEERING WENT OUT WAS WHEN I WAS TURNING ONTO A BUSY INTERSECTION AND WAS ALMOST HIT BY TWO CARS THAT WERE GOING PRETTY FAST. I WAS ABLE TO DRIVE IT TO A NEARBY FORD SERVICE CENTER AND THE FIXED THREE RECALLS: THE THROTTLE BODY, THE POWERTRAIN, AND POWER STEERING. NOT EVEN 8 MONTHS LATER, THOSE SAME THREE ISSUES WENT OUT AGAIN. THE POWER STEERING WENT OUT WHEN I WAS ON THE HIGHWAY GOING 70 MPH. I ENDED UP SPINNING AND DAMAGED MY FRONT BUMPER TRYING TO PULL OVER AND BE SAFE.

03/02/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT NOTIFY THE DEALER. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/02/2018
Components: AIR BAGS
Incident Date: 01/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CANNON & GRAVES AUTO SALES IN NEWBERRY, SOUTH CAROLINA 29108 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/01/2018
Components: STEERING
Incident Date: 11/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

POWER STEERING WENT OUT. I BOUGHT THE CAR FROM A USED DEALERSHIP AND WAS NEVER INFORMED ABOUT THE RECALL. WHEN I BROUGHT THE CAR INTO A DEALERSHIP THERE INFORMED ME TO CALL FORD, WHEN I DID MY CAR WAS AT 151,000 MILES. FORD IS REFUSING TO FIX THE PROBLEM. I PURCHASED THE CAR WITH 101,000 MILES ON IT. FORD IS NOT VERY GOOD AT INFORMING THERE CUSTOMERS ABOUT RECALLS

03/01/2018
Components: STEERING
Incident Date: 02/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE DEALER (OC WELCH FORD LINCOLN, 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927) WHERE THE CONTACT WAS ADVISED THAT SHE WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER OPENED A CASE AND ADVISED THE CONTACT TO CALL HER LOCAL DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.

03/01/2018
Components: AIR BAGS
Incident Date: 02/17/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT DROVE OVER A CURB AND CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE WINDSHIELD, BUT THERE WAS NO MEDICAL ATTENTION REQUIRED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAXWELL FORD IN AUSTIN, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/01/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

ON 2/27, WHEN I TRIED TO OPEN THE DRIVER'S DOOR TO GET OUT OF MY CAR, THE DOOR WOULD NOT OPEN. I TRIED UNLOCKING IT TO NO AVAIL. I HAD TO ROLL DOWN THE WINDOW AND USE THE OUTSIDE DOOR HANDLE TO GET OUT. (CAR WAS PARKED IN A PARKING LOT) WHEN I TOOK IT TO THE DEALER FOR REPAIR, I WAS TOLD EXTENDED WARRANTY DOES NOT COVER REPAIR, AS THERE IS NO RECALL AND IT IS NOT A MECHANICAL FAILURE, READ YOUR CONTRACT. SO APPARENTLY SAFETY IS NOT AN ISSUE TO THE FORD DEALERSHIP SERVICE DEPARTMENT.

02/27/2018
Components: AIR BAGS
Incident Date: 02/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MCLAUGHLIN FORD, 950 N MAIN ST, SUMTER, SC 29150, (803) 773-1481) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/27/2018
Components: AIR BAGS
Incident Date: 02/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA RECALL. THE MOST RECENT MOTOR TREND MAGAZINE SAID THAT FORD IS REQUIRED TO FIX THIS NOW-PAGE 12. I CALLED THE DEALER AND TALKED TO THE DEALER SUPERVISOR AND HE SAID THEY DON'T HAVE THE PART. MY WIFE WILL NOT EVEN DRIVE THIS CAR NOW. I AM AT A LOSS AT WHAT TO DO I WOULD LIKE THEM TO UNINSTALL THE AIRBAG TO ELIMINATE THE DANGER. THEY SAID THEY COULD NOT DO THAT. THE DEALER IS FIVE STAR FORD IN PLANO, TX. MOTOR TREND SAID TO CONTACT YOU, FORD AND THE BETTER BUSINESS BUREAU. MY CAR HAS BEEN ON THE RECALL LIST FOR SEVERAL MONTHS.

02/26/2018
Components: STRUCTURE
Incident Date: 02/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WHEN TRYING TO GET OUT OF MY CAR, THE DOOR WOULDN'T OPEN. THE DOOR WAS STILL LATCHED, BUT I TRIED TO CONTINUE DRIVING TO THE NEAREST AUTO SHOP. WHILE DRIVING ON THE DOOR LATCH CAME UNDONE AND THE DOOR CAME OPEN WHILE DRIVING. AT THIS TIME THE DOOR WILL NOT OPEN FROM THE INSIDE (I CAN OPEN USING THE EXTERIOR HANDLE) AND THE DRIVER DOOR DOES NOT LOCK. THE LATCHING ISSUE IS THE BIGGEST CONCERN AS IT COULD CAUSE INJURY (I'M VERY THANKFUL IT DIDN'T FLY OPEN WHILE DRIVING ON THE HIGHWAY TWO MINUTES EARLIER).

02/26/2018
Components: AIR BAGS
Incident Date: 11/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN RECALL LETTER FROM FORD A YEAR AGO, AND INQUIRED ABOUT THE AIR BAG RECALL. THE CONTACT CALLED D AND D FORD (13655 E WADE HAMPTON BLVD, GREER, SC 29651, (855) 505-1172) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT WAS WAITING OVER A YEAR TO HAVE THE AIR BAG REPLACED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 38,000.

02/26/2018
Components: AIR BAGS
Incident Date: 02/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD OF JASPER (4100 HWY 78, JASPER, AL 35501, (205) 384-4400) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) AND WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS; HOWEVER, THEY OFFERED TO PLACE THE CONTACT ON A WAITING LIST BECAUSE THE DEALER WAS NOT LOCATED IN HER STATE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/24/2018
Components: STEERING
Incident Date: 02/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

THE "POWER STEERING ASSIST FAULT" WARNING FLASHING ON 2012 FORD FUSION UPON TURNING ON VEHICLE, EXPERIENCED A POWER STEERING FAILURE AND STEERING WHEEL WAS EXTREMELY TOUGH TO TURN.

02/24/2018
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 09/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

THE INNER DRIVER SIDE DOOR HANDLE BROKE SUDDENLY WHEN TRYING TO EXIT THE VEHICLE. THE HANDLE MADE A POP SOUND AND WE WERE UNABLE TO GET OUT. ONCE WE HAD THE CHANCE TO LOOK AT WHAT HAPPENED, WE NOTICED THAT PULLING OPEN THE HANDLE AT THE SAME TIME AS THE LOCK ENGAGED THE LATCH. THE VEHICLE WAS PARKED AT THE TIME OF THE HANDLE BREAKING, AND THE MOTOR WAS TURNED OFF.

02/23/2018
Components: WHEELS
Incident Date: 02/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

SWOLLEN LUG NUTS DUE TO RUST FORMING UNDER CHROME OUTER SHELL. THIS PREVENTS A LUG WRENCH FROM FITTING OVER THE NUT AND THEREFORE THE WHEEL CANNOT BE REMOVED. THIS WAS DISCOVERED WHILE STATIONARY.

02/23/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED A RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (PERRY FORD OF NATIONAL CITY, 2050 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/22/2018
Components: STEERING
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

AFTER MY WIFE STOPPING TO FILL UP THE GAS TANK, SHE STARTED THE CAR AGAIN TO FIND OUT THAT THE POWER STEERING FAILURE MESSAGE APPEARED ON THE DASH. SHE COULDN'T MOVE THE STEERING WHEEL, LUCKILY THERE WAS A PARKING SPOT RIGHT IN FRONT OF HER. SHE WAS ABLE TO GET IT TOWED TO A FORD FACILITY, SHE HAD TO GET A RENTAL CAR AND WAIT 3 DAYS BEFORE FORD COULD LOOK AT IT. AFTER THEY LOOKED AT IT THEY SAID THE PART THAT BROKE WAS PART OF A RECALL (15S18) THAT WAS FIXED A YEAR PREVIOUSLY AND THAT IT BROKE AGAIN. SHE WAS TOLD THE PART WOULD HAVE TO BE REPLACED AGAIN BUT IT WOULD COST $1613, NOT COVERED UNDER THE RECALL. AFTER SHE TOLD ME THIS I CONTACTED FORD CUSTOMER SERVICE, THEY SAID THEY WOULD LOOK INTO IT. A COUPLE OF DAYS LATER THEY SAID THEY COULD NOT REPLACE IT AGAIN UNDER THE RECALL. I HAD TO FORK OVER $1613 TO REPAIR THE RECALLED PART. SERIOUSLY THIS IS A SAFETY ISSUE, THE RECALLED PART DIDN'T DO WHAT IT WAS SUPPOSED TO DO. IF MY WIFE WAS DRIVING DURING THE STEERING LOCKUP INSTEAD OF AT A GAS STATION SERIOUS PROBLEMS COULD HAVE OCCURRED, LIKE A MAJOR ACCIDENT. I'M NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM, I'VE READ ABOUT MORE PEOPLE HAVING THE SAME ISSUE ABOUT THE RECALLED PART. NHTSA NEEDS TO FORCE FORD TO HAVE ANOTHER RECALL ON 15S18, BEFORE A SERIOUS ACCIDENT OR FATALITY HAPPENS.

02/21/2018
Components: STEERING
Incident Date: 02/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER STARTING THE VEHICLE, THE STEERING COLUMN SEIZED AS A 'DON'T DRIVE THE VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO CROWN MOTORS (555 CYPRESS AVE, REDDING, CA) WHERE IT WAS DIAGNOSED THAT THE STEERING WIRING WAS CORRODED AND NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,411. *TT *TR

02/20/2018
Components: SUSPENSION,AIR BAGS,FUEL/PROPULSION SYSTEM
Incident Date: 02/16/2018
Crash: No
Fire: No
Summary

JUST HAD RECALL # 16B38 DONE 1/24/18. DRIVING MY HUSBAND TO WORK AND MY ENGINE LIGHT CAME ON, TOOK IT TO HAVE SCAN DONE AND IT'S MY GAS TANK OR CAP? THE TECH TOLD ME MY TANK IS NOT BREATHING, NEITHER AM I. NOT A HAPPY CAMPER. THERE IS CURRENTLY A RECALL ON THE AIR BAGS, # 17S01. THAT'S ALL I NEED TO HAVE AN AIR BAG GO OFF AND KILL EVERYONE IN THE CAR. THERE IS ALSO A RECALL # 15S18 THE STEERING. I WOULD REALLY APPRECIATE IT IF YOU COULD GET THESE RECALL'S TAKEN CARE OF AND RE DO THE RECALL # 16B38. SOMETHING WENT WRONG. THE CAR IS IN MICHIGAN, SO WE NEED A FORD DEALER IN MICHIGAN. PLEASE EMAIL ME OR CALL ME AS SOON AS YOU CAN GET THIS SET UP. ALSO JUST REPLACED FRONT AND REAR BRAKES, ROTORS. THEN TURNED AROUND GOT NEW TIRES AND WAS TOLD I NEEDED A FRONT END ALIGNMENT, DONE IT. LOVE MY CAR BUT HATE THE COST TO FIX, FORD IS EXPENSIVE. THANK YOU

02/20/2018
Components: WHEELS
Incident Date: 10/06/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I WAS GIVEN A SMALL TIRE, CAR JACK AND LUG IT WRENCH UPON BUYING THIS CAR NEW. NOWHERE IN THE DOCUMENTATION DID IT STATE THAT THE LUG WRENCH WILL NOT ALLOW ONE TO CHANGE A TIRE DUE TO THE REDICULOUS TIN LUGNUT CAPS THAT COME STANDARD ON MY CAR. I CANNOT REMOVE A TIRE DUE TO LUG IT CAPS. THE LEAST THEY COULD DO IS SUPPLY A TOOL TO ALLOW ONE TO CHANGE A TIRE IF NEEDED. THIS IS A HORRIBLE THING TO DISCOVER WHEN YOU HAVE A FLAT ON A BUSY EXPRESSWAY

02/19/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

DRIVER SIDE DOOR LATCH IS BROKEN AND NOT SECURE. WE SEE A RECALL TO INCLUDE 2013-2014 FORD FUSION, BUT OURS IS A 2012. IT LOOKS LIKE SAME ISSUE. COMPLAINTS.COM SHOWS A COMPLAINT LIST HERE: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2012/ACCESSORIES-INTERIOR/DOOR_HANDLE_FAILURE.SHTML

02/18/2018
Components: STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 06/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOGA7CR******
Summary

THE ELECTRIC POWER STEARING WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AND PULLED ME OFF TO THE SIDE OF THE HIGHWAY AND BLEW OUT MY TIRE.

02/13/2018
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

TAKATA RECALL

02/12/2018
Components: AIR BAGS
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (AIRPORT MARINA FORD, 5880 W CENTINELA AVE, LOS ANGELES, CA 90045) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/12/2018
Components: AIR BAGS
Incident Date: 07/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TAKTA RECALL NOT BEING ADDRESSED. MY PASSENGER SIDE AIRBAG SEAM SPLIT WITH A AUDIBLE POP WHEN TRAVELING FROM ARIZONA TO WYOMING IN EXTREME TEMPERATURES.

02/12/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THROTTLE BODY- OUR 2012 FORD FUSION WILL INTERMITTENTLY STALL, WHICH HAS BECOME A HAZARD DRIVING, ESPECIALLY ON THE HIGHWAY. THE WRENCH LIGHT WILL COME ON, BUT ONCE TURNING THE CAR BACK ON, THE LIGHT WILL GO OFF. AFTER A DOZEN OR MORE TIMES, THE CHECK ENGINE LIGHT FINALLY CAME ON AND WE WERE ABLE TO BRING IT TO OUR MECHANIC. HE PULLED THE CODE P2111 (THROTTLE BODY). HE CLEANED OUT THE THROTTLE BECAUSE THAT WHAT HE THOUGHT WOULD FIX IT AND CLEARED THE CODE. THE PROBLEM HAPPENED AGAIN AND WE THEN RESEARCHED ONLINE AND FOUND THAT THIS IS A MAJOR ISSUE WITH FORD OWNERS. HOWEVER, FORD HAS CLAIMED THAT THIS IS NOT A HAZARD SO HAS NOT DECLARED A RECALL, BUT HAS EXTENDED A WARRANTY FOR THE PART. UNFORTUNATELY, SINCE OUR CODE WAS CLEARED OUR FORD DEALERSHIP WILL NOT FIX THIS UNDER WARRANTY EVEN AFTER GIVING THEM THE CODE THAT POPPED UP. THEY HAVE HAD THE CAR FOR DAYS AND HAVE NOT EXPERIENCED IT THEMSELVES SO THEY WILL NOT FIX IT. THE ONLY OPTIONS WE NOW HAVE ARE #1 PAYING OUT OF POCKET OR #2 DRIVING THE CAR HOPING THAT THE CHECK ENGINE COMES BACK ON WHICH FORD HAS SUGGESTED. NEEDLESS TO SAY THIS IS EXTREMELY DANGEROUS AND WE ARE VERY DISAPPOINTED THAT THE ONLY OPTION THEY HAVE FOR US IS TO SEND US AWAY TO HAVE IT STALL AGAIN SO THEY CAN GET THEIR CODE WHEN KNOWING THERE ARE WHAT LOOKS LIKE HUNDREDS OF COMPLAINTS ONLINE. ALSO, SINCE THE CHECK ENGINE LIGHT ONLY CAME ON ONCE, WE WILL PROBABLY HAVE TO EXPERIENCE A DOZEN MORE STALLS FOR IT TO COME ON AGAIN. WE ARE AT A LOSS.

02/12/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

"TAKATA RECALL" I RECEIVED A NOTICE IN (MARCH 2017) THAT THERE WAS A DEFECT FOR THE "PASSENGER FRONTAL AIRBAG INFLATOR MAY RUPTURE" AND THAT THERE WAS NOT A FIX FOR IT AT THE CURRENT TIME. HERE WE ARE (FEBRUARY 2018) AND STILL NO NOTICE OF A FIX. I CURRENTLY DRIVING MY FAMILY AROUND IN THIS VERY DANGEROUS VEHICLE THAT I BELIEVE AFTER A YEARS TIME HAS GONE BY THERE SHOULD BE A FIX FOR THIS PROBLEM OR IF FORD IS NOT GOING TO FIX THIS PROBLEM THEY SHOULD LET THERE CUSTOMERS AWARE OF THAT FACT.

02/11/2018
Components: AIR BAGS
Incident Date: 02/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA AIRBAG RECALL - I RECEIVED A RECALL NOTICE IN JANUARY 2017. I HAVE CHECKED ONLINE AND WITH MULTIPLE FORD REPAIR DEPARTMENTS AND HAVE BEEN TOLD THEY DO NOT HAVE ANY SOLUTION OR PARTS FOR THIS RECALL. IT HAS NOT BEEN OVER A YEAR AND I AM CONCERNED FOR THE SAFETY OF MY PASSENGERS AND DO NOT FEEL SAFE DRIVING ANYONE IN MY CAR.

02/11/2018
Components: STEERING
Incident Date: 02/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE DASH ON MY CAR READS 'POWER STEERING ASSIST FAULT.' THE RECALL IS FOR 'EPAS STEERING EFFORTS' THIS RECALL WAS PERFORMED ONCE ON MY CAR ALREADY BACK IN 2015, HOWEVER THE DEALERSHIP ONLY REPROGRAM THE MODULE. THEY NEVER THE DEFECTIVE PARTS, WHICH MEANS THEY ONLY HALF DID THE JOB. NOW MY CAR ACTUALLY HAS POWER STEERING FAILURE AND THE SAME ERROR IS COMING UP ON THE DASH. I REACHED OUT TO THE DEALERSHIP AND THEY TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE COST AND THAT THE REPAIR IS OUT OF WARRANTY AND THE RECALL IS CLOSED. SO I CALLED THE HOE OFFICE WHO SAID E THEY WOULD LOOK INTO IT. NOW AFTER A DAY I HAVE BEEN INFORMED THAT THE HOME OFFICE WILL NOT ENFORCE THE RECALL TO MAKE THE DEALERSHIP FIX IT CORRECTLY. I KNOW THAT THE EPAS RECALL COVERS MANY PARTS IN THE POWER STEERING. I FEEL LIKE IT SHOULD HAVE BEEN FIXED RIGHT THE FIRST TIME. AND THAT THEY ARE JUST TRYING TO GET OUT OF RESPONSIBILITY. ATTACHED IS THE RESPONSE FROM THE HOME OFFICE OF FORD.

02/09/2018
Components: AIR BAGS
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

LAST YEAR I RECEIVED NOTICE AND CONTACTED WRAY FORD THEY SAID NOT TO WORRY, ITS A SECOND CAR NOT USED OFTEN , BUT HAVE NOT HEARD ANYTHING IN OVER A YEAR CALLED AGAIN AND THEY HAVE NO PARTS AND I FOUND THIS CARD WITH MORE INFO HOPEFULLY YOU CAN RESOLVE THIS ISSUE THANKS BOB

02/08/2018
Components: STEERING
Incident Date: 10/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

THE ADVANCETRAC AND EPAS (ELECTRONIC POWER ASSIST STEERING) FAILURE WARNINGS HAVE COME ON. IT IS ACTUALLY "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW". THIS FAILURE OCCURRED WHILE WAS MY WIFE WAS DRIVING HER 2012 FORD FUSION. SHE WAS MAKING A LEFT TURN AND THE STEERING WENT OUT (STEERING BECAME VERY DIFFICULT). APPARENTLY, IT WENT INTO MANUAL MODE. THERE IS A RECALL FOR THIS PROBLEM HOWEVER OUR CAR WAS NOT INCLUDED AS PART OF THE RECALL EVEN THOUGH IT WAS MADE IN THE SAME MEXICO PLANT WITH THE SAME MODEL YEAR PLUS IT IS A 4 CYLINDER 2.5L ENGINE (NOT THE 3.5L). FORD DOES NOT WANT TO OWN UP THAT THIS IS THEIR PROBLEM. INSTEAD, IT WILL BE A $1900 FIX FOR US TO UPDATE SOFTWARE AND/OR REPLACE EPAS. OUR CAR WAS MANUFACTURED A MONTH AFTER THE FEBRUARY 2012 END WINDOW FOR THE RECALL. THE VEHICLE DRIFTS INCREDIBLY TO THE LEFT. JUST RECENTLY, I HAD TO REPLACE JUST THE FRONT LH TIRE AS THE STEEL RADIAL WAS EXPOSED AND THE TIRE BULGED. THIS WAS DUE TO THE UNEVEN WEAR EXERTED BY THE EPAS ISSUE. WE DO NOT HAVE THE DEEP POCKETS TO GET THIS RESOLVED. WE NEED HELP FROM NHTSA AND FORD TO EXTEND THE RECALL TO ALL 2012 FORD FUSIONS. I WOULD LIKE TO SEE THE DFMEA ON THIS CAR SPECIFICALLY THE STEERING SYSTEM FROM TRW.

02/07/2018
Components: STEERING
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I WAS GETTING IN MY CAR TO LEAVE WALMART, SATURDAY 2/3/2018 WHEN A WARNING FLASHED ON MY DASHBOARD SAYING "POWER STEERING ASSIST FAULT" THATS WHEN I REALIZED I HAD NO POWER STEERING. I THEN HAD TO HAVE MY CAR TOWED TO MY HOUSE FIRST THEN MONDAY 2/5/2018 TO LONG LEWIS FORD.

02/06/2018
Components: SERVICE BRAKES
Incident Date: 01/26/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THERE WAS A GRINDING NOISE COMING FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS METAL-TO-METAL CONTACT BETWEEN THE BRAKE PADS AND THE ROTORS. THE CONTACT WAS CONCERNED THAT THE BRAKE WARNING SENSOR FAILED TO NOTIFY THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

02/05/2018
Components: STEERING
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

WHILE DRIVING THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING SHOW UP IN THE DISPLAY. WE MADE IT HOME WITH NO LOSS OF POWER STEERING. THE NEXT MORNING STARTED THE CAR AND NOW WARNING LIGHT SAY SERVICE POWER STEERING NOW. THERE IS NOW A COMPLETE LOSS OF POWER STEERING. I WENT ON INTERNET AND SEEN A RECALL (15S18) FOR EPAS STEERING AND FOUND OUT IT WAS ONLY FOR CARS MANUFACTURED UP UNTIL 2/28/2012 AND ACCORDING TO OUR VIN# OUR VEHICLE WAS MANUFACTURED 3/23/2012. I TOOK IT TO A LOCAL FORD DEALERSHIP FOR DIAGNOSIS AND THEY RECOMMEND REPLACING THE EPAS STEERING GEAR

02/03/2018
Components: STEERING
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

WHILE DRIVING TODAY, THE POWER STEERING STOPPED PROVIDING SUPPORT. ADVANCETRAC AND POWER STEERING FAILURE NOW DISPLAY IN THE MESSAGE CENTER. I ALMOST HIT A PEDESTRIAN AS THE PS FAILED AS I WAS MAKING A LH TURN. WHEN THE ASSIT FAILED, THE CAR STRAIGHTENED OUT AND I WAS HEADED RIGHT FOR A PERSON STANDING ON THE CURB

02/02/2018
Components: STEERING
Incident Date: 01/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

I WAS DRIVING AT 545 AM MONDAY, JAN 29TH. ADVANCETRAC POWER STEERING LIGHT CAME ON. DRIVING IMMEDIATELY BECAME MORE DIFFICULT. HAD TO FIGHT TO KEEP THE CAR IN THE LANE. I DROVE HOME SAFELY. I LEARNED ABOUT THE RECALL ON MY VEHICLE, BUT FORD TOLD ME IT DIDNT APPLY. NOW, TODAY STEERING WHEEL IS LOCKED AND I CAN NOT GET THE CAR TO THE DEALER. SEEMS TO ME LIKE THE RECALL MIGHT BE AT WORK AND MAY AFFECT MORE VEHICLES THAN IT WENT TO. STRANGE THING IS I BOUGHT THE CAR RIGHT AFTER THE RECALL NOTICES WENT OUT.

02/01/2018
Components: STEERING
Incident Date: 01/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

2012 FORD FUSION SEL 67000 MILES. DURING OPERATION THE VEHICLE EXHIBITED A SERVICE POWER STEERING ASSIST NOTICE. WITHOUT CHANGE TO STEERING HABIT. LUCKILY WHILE PULLING INTO AN EMPTY PARKING LOT THE NOTICE CHANGED TO SERVICE POWER STEERING NOW, AND PROCEEDED TO LOSE POWER STEERING ALTOGETHER. AFTER TAKING IT TO CHARLES GABUS FORD, THEY RAN DIAGNOSTICS AND TOLD ME IT WAS $1500 TO REPLACE THE ENTIRE SYSTEM DUE TO A FAILURE. THEY ALSO TELL ME THERE IS NOT A RECALL ON MY SPECIFIC VIN. ALTHOUGH ON THE FORD WEBSITE AND YOURS, I SEE A RECALL ON 2012 FORD FUSIONS FOR POWER STEERING ASSIST FAILURE. IT IS OBVIOUS NOT ALL THE APPROPRIATE VEHICLES WERE RECALLED SINCE MINE FAILED AND DOES NOT HAVE A RECALL ON IT. LIKE I SAID EARLIER. LUCKILY I WAS ALREADY IN A PARKING LOT MOVING AT A SLOW SPEED. IF I WERE STILL ON THE HIGHWAY LIKE I WAS 5 MINUTES PRIOR, THEN I MAY NOT HAVE BEEN SO LUCKY. I CALLED FORD CUSTOMER SERVICE AND THEY WERE THE LEAST BIT SYMPATHETIC NOR HELPFUL. CONTINUED TO SEND ME AN EMAIL DECLINING FINANCIAL ASSISTANCE. I DO NOT BELIEVE THAT I SHOULD HAVE TO PAY FOR THIS REPAIR ALTHOUGH I AM CURRENTLY GOING TO.

02/01/2018
Components: STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 01/31/2018
Crash: No
Fire: No
Summary

THE ADVANCETRAC SYSTEM HAS GONE BAD, FORCING ME TO LOSE POWER STEERING AND POWER TO THE ENGINE. INCREDIBLY HARD TO DIAGNOSE THE EXACT PROBLEM. REPLACED MULTIPLE SENSORS AND FUSES AND ISSUE STILL EXIST.

01/30/2018
Components: AIR BAGS
Incident Date: 01/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) OVER A YEAR AGO, BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A RECALL REPAIR APPOINTMENT WAS SCHEDULED WITH FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180 (817), 500-0096). WHEN THE CONTACT ARRIVED AT THE DEALER, SHE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/29/2018
Components: AIR BAGS
Incident Date: 01/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

THE AIRBAG LIGHT COME ON BUT THE CAR HAS NOT BEEN INVOLVED IN ANY FRONT END ACCIDENTS I GOT IN CAR AND STARTED, IT FLASHED THEN COME BACK ON AND STAYED.

01/26/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
Incident Date: 01/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE TRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LIBERTY FORD SOLON (32811 AURORA RD, SOLON, OH) WHERE IT WAS DIAGNOSED THAT THE RCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT, DUE TO THE DATE THE VEHICLE WAS MANUFACTURED, THE VIN WOULD NOT BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 85,300.

01/23/2018
Components: AIR BAGS
Incident Date: 01/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TAKATA RECALL. THERE HAS NOT BEEN AN INCIDENT CONCERNING THIS RECALL HOWEVER THIS DEFECTIVE AIRBAG RECALL WENT INTO EFFECT ON JANUARY 10, 2017. AFTER OVER ONE YEAR I UNDERSTAND FROM OUR LOCAL FORD DEALERSHIP THAT PARTS NEEDED TO REPAIR/REPLACE THIS DEFECT HAVE NOT BEEN RECEIVED. HAVING RECENTLY SEEN NEWS STATING THERE HAVE BEEN INCIDENTS (SOME RESULTING IN DEATH) DUE TO THIS AIRBAG PROBLEM, I AM GETTING CONCERNED FOR MY SAFETY SHOULD I BE INVOLVED IN AN ACCIDENT. CAN YOU PLEASE UPDATE ME AS TO WHEN I CAN EXPECT RESOLUTION FROM TAKATA AND/OR FORD?

01/22/2018
Components: AIR BAGS
Incident Date: 01/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TAKATA INFLATORS - I HAVE BEEN NOTIFIED FOR SEVERAL MONTHS NOW THAT THIS HAS BEEN A PROBLEM, YET THERE HAS NOT BEEN ANYTHING TO RECTIFY THE ISSUE. SO I AM FORCED TO DRIVE A VEHICLE THAT IS NOT SAFE FOR ME OR MY FAMILY

01/22/2018
Components: STEERING
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

POWER STEERING FAILURE WHILE DRIVING MY VEHICLE. FORD HAS DIAGNOSED THE ISSUE, AND REPLACING OF STEERING GEAR IS REQUIRED DUE TO POWER STEERING FAILURE. DIAGNOSTICS CODE U3000. IN MY OPINION, THIS VEHICLE SHOULD BE COVERED UNDER RECALL #15S18. MY VEHICLE WAS MANUFACTURED 6 DAYS OUTSIDE THE TIME WINDOW FOR RECALL #15S18. HOWEVER, IT WAS MANUFACTURED IN THE SAME FACILITY, ONLY 6 DAYS OUTSIDE THE TIME WINDOW FOR RECALL. I HAVE THE SAME ISSUE AS DESCRIBED IN RECALL #15S18, AND FORD DIAGNOSTICS CONFIRMED THIS. I'D LIKE TO KNOW THE STEPS TO TAKE IN ORDER TO HAVE FORD HONOR THIS RECALL. THANK YOU.

01/20/2018
Components: AIR BAGS
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TAKATA AIRBAG INFLATORS I RECEIVED A RECALL NOTICE DATED 2/22/2017 FOR PASSENGER AIRBAG INFLATOR REPLACEMENT. I CONTACTED MY DEALER, RACEWAY FORD IN RIVERSIDE, CA AND WAS TOLD I WOULD BE CONTACTED WHEN PARTS WERE AVAILABLE. I RECEIVED ANOTHER LETTER MARCH 2017 FROM FORD SAYING I WOULD BE CONTACTED BY FORD WHEN PARTS ARE AVAILABLE FOR THIS RECALL. I CONTINUE TO CHECK WITH MY DEALERSHIP AND AS OF 1/10/2018 THEY STILL SAID NO REPLACEMENT WAS AVAILABLE. IT IS NOT ACCEPTABLE THAT I HAVE NOT HAD THE RECALL FIXED OR AT LEAST BE GIVEN A TIME FRAME THAT IT WOULD BE RESOLVED. I HAVE HAD NO FURTHER LETTERS FROM FORD AND IT HAS BEEN ALMOST A YEAR DRIVING A RECALLED VEHICLE!

01/17/2018
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHG2CR******
Summary

TAKATA RECALL I RECEIVED THE RECALL IN JAN 2017 AND THE "REMEDY" IS STILL NOT AVAILABLE. I HAVE FELT UNSAFE DRIVING MY CAR, AND I DO NOT ALLOW ANYONE IN THE PASSENGER SEAT. IT HAS BEEN LITERALLY A YEAR NOW.

01/16/2018
Components: AIR BAGS
Incident Date: 01/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

"TAKATA RECALL"

01/13/2018
Components: AIR BAGS
Incident Date: 01/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

PER THE REPORT PUBLISHED ON THE NHTSA WEBSITE. MY VEHICLE IS IN PRIORITY GROUP 7, AND THE DEADLINE LISTED FOR THE MANUFACTURER TO HAVE THE SPARE PARTS TO REMEDY THE DEFECT WAS DECEMBER 31, 2017. AS OF JANUARY 13, 2018, THE STATEMENT PROVIDED BY FORD IS THAT THEY DO NOT HAVE PARTS AVAILABLE AND CANNOT PROVIDE DATA AS TO WHEN THEY WILL BE AVAILABLE. NHTSA HAS THE AUTHORITY TO FINE FORD FOR NOT MEETING THE DEADLINE, AND AS ATAX PAYER I EXPECT NHTSA TO FINE FORD THE MAXIMUM ALLOWED BY LAW FOR FAILING TO COMPLY WITH THE AGREED TO DEADLINE TO HAVE THE PARTS AVAILABLE TO REMDY THE LIFE THREATENING SAFETY DEFECT WITH MY VEHICLE. DRIVING THIS VEHICLE WITH THIS DEFECT IS NO SAFER THAT PUTTING 3-BULLETS IN A REVOLVER AND SPENDING TWO HOUR A DAY SPING THE TRIGGER AND PULLING THE TRIGGER. WHEN IS NHTSA GOING TO DO ITS JOF AND FORCE THE AUTOMANUFACTURERS TO FIX THEIR DEFECTIVE VEHICLES?

01/11/2018
Components: AIR BAGS
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR

01/11/2018
Components: POWER TRAIN,ENGINE
Incident Date: 12/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

I WAS DRIVING DOWN THE STREET AND THE VEHICLE COASTED TO A STOP IN THE STREET. ENGINE WAS RUNNING AT IDLE. GAS PEDAL HAD NO RESPONSE. DIDN'T SEE ANY FAULT INDICATORS. SHIFTED TO NEUTRAL. PUSHED GAS PEDAL SEVERAL TIMES WITH NO RESPONSE. AFTER ABOUT 30 SECONDS GAS PEDAL STARTED WORKING. SHIFTED TO DRIVE AND DROVE TO SIDE OF ROAD. DROVE VEHICLE TO DEALER. THEY PULLED FAULT CODE P1285. DEALER REPLACED RADIATOR FAN AND HEAD TEMPERATURE SENSOR. WORKING OKAY SO FAR. (3 DAYS)

01/10/2018
Components: SERVICE BRAKES
Incident Date: 01/05/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

01/09/2018
Components: STRUCTURE
Incident Date: 01/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER SWITCHING TO THE PARK POSITION AND TURNING THE VEHICLE OFF, THE FRONT DRIVER SIDE DOOR WOULD NOT UNLOCK FROM INSIDE THE VEHICLE. THE CONTACT WAS UNABLE TO IMMEDIATELY EXIT THE VEHICLE. THE DOOR WAS ABLE TO BE OPENED FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BUFF FORD (111 S. IL ROUTE 31, MC HENRY, IL) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 51,000. *TT *TR

01/09/2018
Components: STEERING
Incident Date: 01/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

ON 1/4/18 I GOT IN MY CAR AND NOTICED THE CAR WAS PULLING TO THE LEFT, IT WOULD STOP PULLING AT SPEEDS OVER 40MPH. THINKING IT COULD POSSIBLE BE A TIRE ISSUE I HAD THEM ROTATED (TIRES HAVE LESS THAN 12K MILES ON THEM) I THEN NOTICED THAT THE CAR WAS NOW PULLING TO THE RIGHT CONSTANTLY. WHEN I WAS DRIVING ON THE INTERSTATE THE CAR FLASHED A SERVICE ADVANCTRAC AND SERVICE POWER STEERING NOW WARNING. WHILE I WAS TRAVELING 60MPH THE POWER STEERING CUT OUT COMPLETELY. THANKFULLY I WAS GOING IN A STRAIGHT LINE AND NOT GOING AROUND A CORNER. OR THAT WE WERE NOT TRAVELING DURING WINTER CONDITIONS. AT THAT POINT I FIGURED I DIDN'T HAVE A TIRE ISSUE. I TOOK THE VEHICLE TO A FORD DEALERSHIP. AFTER INSPECTION THE CLAIMED THAT I HAD A FAULTY STEERING GEAR. I HAD DONE SOME RESEARCH BEFORE THEY HAD DIAGNOSED IT TO SEE IF IT WAS A COMMON ISSUE WITH THE FUSIONS. I THEN NOTICED THAT THERE HAD BEEN A RECALL FOR THAT EXACT ISSUE I WAS HAVING. WHEN I ASKED THE SERVICE TECH IF IT WAS AN ISSUE THAT WAS WARRANTIED THEY CLAIMED IT WASN'T. AFTER PAYING $1520 TO HAVE THE GEAR REPLACE. I CALLED FORD TO INFORM THEM OF MY CONCERN OF HOW UNSAFE IT WAS TO HAVE YOUR POWER STEERING CUT OUT. ESPECIALLY WHEN THIS IS MY WIFE'S DAILY DRIVER. THEY TOLD ME 'JUST BECAUSE YOU HAVE THE SAME MAKE, MODEL, YEAR, AND CIRCUMSTANCES THAT OTHER CARS HAVE COVERED UNDER RECALL DOESN'T MEAN YOURS IS COVERED.' WHICH IS ALARMING TO SAY THE LEAST.

01/08/2018
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (SEMI VALLEY FORD, 2440 FIRST ST, SEMI VALLEY, CA 93605) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/08/2018
Components: AIR BAGS
Incident Date: 01/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WALNUT CREEK FORD, 1800 N MAIN ST, WALNUT CREEK, CA 94596, (925) 932-2900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/07/2018
Components: AIR BAGS
Incident Date: 07/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TAKATA RECALL: UPON MAKING A SPECIFIC IN-PERSON INQUIRY REGARDING REMEDY FOR THIS SAFETY RECALL, MY DEALER SPECIFICALLY ADVISED ME THAT THEY WERE UNABLE TO REPLACE MY AIRBAG AND THAT I SHOULD INSTEAD WAIT TO BE ADVISED VIA POSTAL MAIL THAT A REPLACEMENT AIRBAG WAS NOW AVAILABLE.

01/04/2018
Components: STEERING
Incident Date: 01/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE DASHBOARD INFO DISPLAYS "POWER ASSIST FAILURE" WHEN STATIONARY (A COLD START), EITHER WHEN THE KEY IS TURNED TO THE ON POSITION, OR AFTER STARTING THE ENGINE. THE STEERING WHEEL WILL REQUIRE GREAT EFFORT TO TURN IT WHEN THIS HAPPENS. THIS WARNING HAPPENS NOW ABOUT 1 TO 3 TIMES A WEEK. IT STARTED AT ABOUT 74000 MILES. CURRENTLY THE CAR HAS 80000 MILES. TO WORK AROUND THE PROBLEM, THE IGNITION IS TURNED TO OFF, TURNED ON AGAIN, WAIT A FEW SECONDS, THEN RESTART THE MOTOR. THE STEERING MAY FEEL TIGHT WHEN TURNED FOR ABOUT 1 SECOND, BUT WILL LOOSEN AS THE POWER STEERING WORKS AGAIN. THE WARNING HAS NOT REPEATED AFTER RESTARTING. SO FAR, THE STEERING HAS NOT FAILED (BECOME TIGHT) WHILE DRIVING. THE WARNING AT START UP OCCURS MORE FREQUENTLY IN COLD OR WET WEATHER. THE CAR WAS LAST SERVICED AT THE FORD DEALERSHIP AT ABOUT 72000 MILES WITH THE ONLY NOTICE THE BRAKES NEED SERVICE SOON. THE SYNC SYSTEM REPORTS INDICATE NO PROBLEMS WHEN UPLOADED TO THE AUTO INSURANCE COMPANY. IT WAS COLD THIS MORNING 25 F WHEN THE "POWER ASSIST FAILURE" REOCCURRED AGAIN. AFTER RESTARTING, THE WARNING DID NOT REPEAT, BUT STEERING WAS STIFF ABOUT 1 SECOND. I DECIDED TO REPORT THIS. THIS STEERING TYPE ISSUE HAS NEVER OCCURRED IN PREVIOUS CARS I HAVE OWNED. THESE ELECTRIC STEERING SYSTEMS NEEDS TO BE BANNED AS A SAFETY ISSUE. ALSO, THEY ARE EXPENSIVE TO REPAIR BECAUSE IT HAS TO BE COMPLETELY REPLACED.

01/02/2018
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA RECALL - IN MARCH 2017 I RECEIVED WRITTEN NOTICE OF SAFELY RECALL NOTICE 17S01. IT STATED: "WHEN PARTS BECOME AVAILABLE...FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER TO HAVE THE PASSENGER FRONTAL AIRBAG INFLATOR REPLACED FREE OF CHARGE (PARTS AND LABOR)..." I HAVE RECEIVED NO SUCH NOTIFICATION. TODAY, APPROX. ONE YEAR AFTER THE RECALL DATE, I CHECKED THIS SITE AND LEARNED THAT THE PARTS ARE STILL NOT AVAILABLE, AND NOW TAKATA HAS FILED FOR BANKRUPTCY. YET I'M LEFT DRIVING A VEHICLE THAT IS APPARENTLY UNSAFE. WHAT SHOULD I DO?

01/01/2018
Components: STEERING
Incident Date: 10/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THERE WAS RECALL 2015 FOR POWER STEERING SERVICE AND I HAD IT REPAIRED 10/2016 AND THIS SAME PROBLEM HAPPEN AGAIN 2017 I TOO CAR BACK TO GREEN FORD IN GREENSBORO,NC TO REPAIR IT AGAIN BUT I WAS TOLD IT WAS NO LONGER UNDER WARRANTY. MY COMPLAINT IS THAT THEY COULDN'T HAVE FIX THE RECALL. NOW I DON'T KNOW LOT ABOUT THIS PROCESS BUT I WOULD HAVE THOUGHT IF IT'S RECALL THE RESPONSIBILITY LIES ON FORD. I'M SO AFRAID THAT THIS ISSUE CAN BE VERY HAZARDOUS TO ME AND MY FAMILY. I SHOULDN'T BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. I JUST WANT AS A CONSUMER THAT FORD BE HELL TO HIGHER STANDARDS AND FIX THE PROBLEMS THEY HAVE RECALLED.

12/26/2017
Components: AIR BAGS
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN INTERIM NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL CONCERNING THE AIR BAGS MONTHS AGO. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) WAS NOT ABLE TO VERIFY WHEN THE MANUFACTURER WOULD SUPPLY THE PART TO THE DEALER. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD PROVIDE A REASONABLE DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN WAS NOT AVAILABLE. *LN UPDATED 9/4/18*JB

12/25/2017
Components: STEERING
Incident Date: 12/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG5CR******
Summary

TAKATA RECALL POWER STEERING WENT COMPLETELY OUT. NO POWER STEERING AT ALL. STARTED THE VEHICLE UP AND STARTED TO DRIVE AND NO POWER STEERING. CAR STARTED MAKING A DINGING NOISE AND THE INFORMATION BOX ON THE DASH SAID SERVICE POWER STEERING ADVANCE TRAC NOW.

12/21/2017
Components: AIR BAGS
Incident Date: 10/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA4CR******
Summary

TAKATA RECALL: ALL LOCAL DEALERS ARE IN SHORTAGE OF REPLACEMENT PARTS AND PUT ME ON WAITLIST. IT'S HAS BEEN SEVERAL MONTHS SINCE WE FIRST FILED RECALL REQUEST BUT STILL HASN'T GET IT REPAIRED DUE TO NO REPLACEMENT PARTS.

12/20/2017
Components: AIR BAGS
Incident Date: 06/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FETTE FORD IN CLIFTON, NJ, PHONE NUMBER: 973-779-7000) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/19/2017
Components: STEERING
Incident Date: 12/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

VEHICLE WAS IN MOTION WHEN POWER STEERING SERVICE NOTIFICATION CAME ON. WE PULLED INTO A GAS STATION AND SHUT THE CAR OFF. UPON TURNING THE CAR BACK ON, THE STEERING WHEEL WAS LOCKED AND THE CAR WAS UNDRIVABLE FROM THAT POINT AND HAD TO BE TOWED.

12/18/2017
Components: STEERING,POWER TRAIN
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.

12/16/2017
Components: STEERING
Incident Date: 12/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

AS I DROVE INTO WORK PARKING LOT STEERING POWER LIGHT CAME ON. TWO HOURS LATER I WENT TO TRY THE CAR AND STEERING WAS GONE AND HAD TO HAVE SOMEONE DRIVE IT TO A STATION. THE RACK AND PINION ARE NOT WORKING.

12/14/2017
Components: AIR BAGS
Incident Date: 12/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I HAVE CONTACTED FORD DEALERSHIP FOR REPLACEMENT OF MY AIRBAG AND THEY ARE UNABLE TO PROVIDE A REMEDY FOR THE SAFETY RECALL. I AM INSTRUCTED TO CONTACT NHTSA

12/13/2017
Components: STEERING
Incident Date: 12/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

15S18/15N01 REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE

12/13/2017
Components: AIR BAGS
Incident Date: 12/12/2017
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 174V024000(AIR BAGS) EXCEEDED A REASONAABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION. THE DEALER (MIDWAY FORD, 8155 WEST FLAGER STREET, MIAMI, FL 33144) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVALIABLE ON A SPECIFIC DATE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVALIABLE.

12/11/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FELIX SABATES FORD LINCOLN, 7601 SOUTH BLVD, CHARLOTTE, NC 28273) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/27/18*JB

12/10/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TAKATA RECALL - I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND WAS TOLD THERE WERE NO REPLACEMENTS AVAILABLE. WHEN WILL FORD HAVE THEM?

12/08/2017
Components: AIR BAGS
Incident Date: 12/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

TAKATA RECALL - I HAVE A RECALL FOR MY CAR'S AIRBAG, BUT FORD IS UNABLE TO SUPPLY THE PART. THERE IS NO ETA.

12/07/2017
Components: STEERING
Incident Date: 12/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COMPUTER CHIP MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.

12/07/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TAKATA RECALL. THIS RECALL WAS IN JANUARY 2017, SO WE HAVE BEEN WAITING 11 MONTHS TO GET REPAIRED. WE ARE AFRAID OF DRIVING THIS VEHICLE, AND WOULD LIKE THE REPAIR TO BE SCHEDULED AS SOON AS POSSIBLE, OR EVEN THIS MONTH. PLEASE ADVISE.

12/07/2017
Components: STEERING
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I STOPPED AT THE GAS STATION TO FILL UP WHEN I GOT BACK IN AND STARTED MY CAR THE POWER STEERING WAS NOT WORKING. I MANAGED TO DRIVE THE CAR HOME. WHEN TAKING IT TO THE DEALERSHIP THEY TOLD ME MY CAR WAS NOT COVERED BY THE RECALL ON THE ELECTRONIC POWER STEERING RECALL. THEY STATED THE RECALL ONLY COVERED CERTAIN CARS MANUFACTURED DURING CERTAIN MONTHS, MINE NOT BEING ONE. I FEEL THAT THE RECALL SHOULD COVER MORE OF THE MANUFACTURING DATES DUE TO MY RESEARCH ONLINE THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE THAT HAVE BEEN TOLD BY FORD THAT THEIR NOT COVERED BY THE RECALL. I BELIEVE THAT THEY JUMPED THE GUN ON THE TIME TABLE FOR THE RECALL. FORD DOESN'T WANT TO TAKE RESPONSIBILITY DUE TO THE HIGH COST OF REPAIR. THE FORD RECALL NUMBER IS 15-S-18. NOW MY CAR IS SITTING HERE BECAUSE I DON'T HAVE THE MONEY TO REPAIR IT.

12/07/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWNE FORD LCOATED 1601 EL CAMINO REAL, REDWOOD CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/07/2017
Components: STEERING
Incident Date: 12/07/2017
Crash: No
Fire: No
Summary

THE STEERING ASSISTT FAULT COMES ON NOW , MY STEERING DOESN'T WORK, ALMOST GOT IN A WRECK..ALSO MY ADVANCE TRACTION COMES ON AT THE SAME TIME, I PAID GOOD MONEY FOR THIS CAR. I THINK FORD NEEDS TO FIX THIS PROBLEM AT THEIR EXPENSE.

12/07/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL. THIS RECALLL IS ALMOST 1 YEAR OLD AND MY FORD DEALER SAYS PARTS ARE NOT AVAILABLE. I AM AFRAID TO KEEP DRIVING THIS DEFECTIVE VEHICLE. WHAT CAN I DO? RECALL NOTICE DATED JAN. 10, 2017.

12/07/2017
Components: AIR BAGS
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/06/2017
Components: AIR BAGS
Incident Date: 03/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (COURTESY FORD, 1636 DOGWOOD DR SE STE 1, CONYERS, GA 30013, (770) 922-2700) STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL A SECOND LETTER WAS MAILED TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/06/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

TAKATA RECALL. MY CAR WAS IDENTIFIED AS NEEDING A RECALL APPROXIMATELY 11 MONTHS AGO, BUT STILL NO RECALL.

12/06/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

FORD SAFETY RECALL #17S01 HAS NOT BEEN COMPLETED/REMEDIED. THE TAKATA PASSENGER AIRBAG IN OUR 2012 FORD FUSION HAS NOT BEEN REPLACED.

12/04/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL CARONE FORD, INC., 5093 US-117, WALLACE, NC 28466) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/04/2017
Components: AIR BAGS
Incident Date: 07/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

12/01/2017
Components: AIR BAGS
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL - NO REPLACEMENT PARTS AVAILABLE WHEN I CALLED SEVERAL TIMES, AND MY LAST CALL MADE IT SEEM THAT THERE WILL NEVER BE PARTS AVAILABLE.

12/01/2017
Components: AIR BAGS
Incident Date: 03/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD IN HOUSTON, TEXAS) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/30/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 11/03/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

POWER STEERING FAILED AND THE CAR LEFT THE HIGHWAY AND BOTH FRONT TIRES BLEW OUT AND DAMAGE TO THE WHEEL AND UNDERCARRAIGE WAS APPARENT.

11/29/2017
Components: AIR BAGS
Incident Date: 11/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

AIRBAG RECALL HAVE NOT REPLACED YET.

11/28/2017
Components: AIR BAGS
Incident Date: 04/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (ELDER FORD OF TAMPA, 9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 321-1234) AND (BILL CURRIE FORD, 5815 N DALE MABRY HWY, TAMPA, FL 33614, (813) 872-5555) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/28/2017
Components: AIR BAGS
Incident Date: 10/09/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0KC8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT OVERCORRECTED TO AVOID A CRASH, BUT ENDED UP CRASHING INTO WATER BARRELS ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM AND BONES AND WAS HOSPITALIZED FOR SEVEN DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

11/27/2017
Components: AIR BAGS
Incident Date: 03/13/2017
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ANDERSON FORD (224 N ALPINE RD, ROCKFORD, IL 61107) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

11/27/2017
Components: STEERING
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

WHILE DRIVING ON A COUNTRY ROAD AT NIGHT, THE "SERVICE ADVANCE TRAC" WARNING AND LIGHTS CAME ON. THE NEXT MORNING, WHEN STARTING THE PARKED CAR, THE "SERVICE POWER STEERING NOW" WARNING APPEARED AND THE POWER STEERING WAS DEAD. A FEW HOURS LATER THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER WHERE THEY RESET THE COMPUTER AND TESTED IT, UNABLE TO REPLICATE THE ERROR. THEY FAILED TO MENTION THAT A RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE IS OUT BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.

11/27/2017
Components: STEERING
Incident Date: 11/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

A MONTH AND A HALF AFTER HAVING A MYSTERIOUS POWER STEERING FAILURE, THE SAME THING HAPPENED. THE FORD FUSION HYBRID 2012 HAD BEEN PARKED IN FRONT OF MY HOUSE. WHEN STARTING IT UP, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNINGS AND LIGHTS CAME ON, AND THE POWER STEERING WAS DEAD. THE VEHICLE WAS DRIVEN TO A LOCAL FORD DEALER WHERE THEY DETERMINED THAT A STEERING GEAR NEEDS TO BE REPLACED, BUT THEY REFUSE TO ASSOCIATE IT WITH THE RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.

11/27/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD AT (650) 763-2400 (999 SERRAMONTE BLVD, COLMA, CA 94014) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

11/24/2017
Components: AIR BAGS
Incident Date: 11/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

TAKATA RECALL: I WAS NOTIFIED OF THIS RECALL BACK IN ARIL 2017 ADVISE CARD DEALER OF RECALL AND THEY STATED THEY WOULD CONTACT ME WHEN PARTS ARRIVE.

11/23/2017
Components: STEERING
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

WHILE DRIVING, THE POWER STEERING WILL INTERMITTENTLY STOP WORKING, REQUIRING UNEXPECTED DIFFICULT STEERING.

11/21/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WE RECEIVED NOTICE OF A RECALL IN JANUARY 2017 (NHTSA RECALL NUMBER: 17V024) AND THE MANUFACTURER HAS YET TO GET THE PARTS NEEDED TO FIX THIS ISSUE. VERY CONCERNING GIVEN ALL THE PROBLEMS AND INJURIES WITH AIR BAGS. I AM ALSO WORRIED THAT THE DRIVER AIRBAG MAY ALSO BE AFFECTED. PLEASE GET THIS MANUFACTURER TO TAKE CARE OF THIS RECALL.

11/21/2017
Components: STEERING
Incident Date: 11/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

POWER STEERING ASSIST FAILURE ON 2012 FORD FUSION. POWER STEERING ASSIST LIGHT IS ON AND THERE IS NO POWER STEERING. VERY DANGEROUS AS IT GIVES OUT WHILE THE CAR IS IN MOTION. FORD KNOWS THEY HAVE A LARGER PROBLEM WITH 2012 FORD FUSIONS (JUST READ THE COMPLAINTS ON THIS SITE) BUT HAVE NOT EXPANDED THE RECALL AND LEAVES THESE DANGEROUS CARS ON THE ROAD WHERE POWER STEERING STOPS WORKING EVEN WHILE YOU ARE DRIVING. FORD DEALER SAID CAR IS NOT COVER BY WARRANTY OR BY RECALL. COST TO REPAIR $1,600.

11/21/2017
Components: AIR BAGS
Incident Date: 01/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TAKATA RECALL - THE FORD DEALERSHIP LOCATED AT 18255 BEACH BLVD IN HUNTINGTON BEACH, CA HAS REFUSED TO ASSIST WITH GETTING THE FRONT PASSENGER AIRBAG FIXED PER THE RECALL. EVERY TIME I CALL, THEY DIRECT ME TO FORD HEADQUARTERS TO FILE A COMPLAINT. ACCORDING TO FORD, THEY HAVE NO PLAN IN PLACE TO DO ANYTHING REGARDING THE FRONT PASSENGER AIRBAG RECALL, AND THERE IS NO ETA ON WHEN THIS WILL BE REPLACED. I HAVE BEEN TRYING SINCE FEB 2017 TO GET THIS FIXED WITH HELP.

11/21/2017
Components: AIR BAGS
Incident Date: 01/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (VIC BAILEY FORD LINCOLN, 501 E DANIEL MORGAN AVE, SPARTANBURG, SC, 29302) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/21/2017
Components: AIR BAGS
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOSSY FORD IN SAN DIEGO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/21/2017
Components: STRUCTURE
Incident Date: 11/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

NOT NEAR HOME AND DAUGHTER GETTING IN VEHICLE IN THE PASSENGER REAR WHEN DOOR WOULD NOT LATCH SHUT. LATCH WAS/ IS IN THE OPEN POSITION. CAR WAS STATIONARY. THIS IS DOOR NUMBER 3 OF THIS VEHICLE TO HAVE ISSUES WITH DOORS STAYING CLOSED OR GETTING THEM OPENED FROM SIMILAR SITUATIONS. WHAT IF THIS WERE TO OPEN AS I WAS DRIVING AND THIS PART WERE TO GIVE AS I WAS DRIVING DOWN THE ROAD?

11/20/2017
Components: AIR BAGS
Incident Date: 11/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TAKATA RECALL. RECEIVED NOTICE MARCH 2017. CALLED JARRETT-SCOTT FORD AND MATT SAID NO PARTS, WAIT FOR NEXT NOTICE. NEVER RECEIVED NOTICE UNTIL NOW FROM TK HOLDINGS REGARDING BANKRUPTCY. CALLED JARRETT-SCOTT FORD 11-20-2017 AND MATT SAID NO PARTS AND AIRBAG PROBLEM IN DISARRAY BECAUSE OF BANKRUPTCY. CANNOT HELP. WOULD LIKE TO GET AIRBAGS FIXED SINCE THIS IS VERY DANGEROUS.

11/20/2017
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAEGER FORD IN MILWAUKEE, WISCONSIN WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/19/2017
Components: STEERING,ELECTRICAL SYSTEM,WHEELS
Incident Date: 11/17/2017
Crash: No
Fire: No
Summary

THE POWER STEERING ASSIST CODE KEEPS COMING ON ON THE DASH EVERY OTHEE DAY FOR WELL OVER A YEAR NOW. WHEN THAT COMES ON YOU CAN BARELY STEER THE FRICKEN THING WHEN IT HAPPENS. IVE BEEN LUCKY ENOUGH TO HAVE IT HAPPEN WHILE DRIVING SLOW IN TOWN AND HAVENT HAD ANY ACCIDENTS LUCKILY. SOME VERY CLOSE CALLS THOUGH!

11/17/2017
Components: AIR BAGS
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT FOLSOM LAKE FORD (12755 FOLSOM BLVD, FOLSOM, CA 95630 (877) 514-0408) AND FRONTIER FORD (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051 (844) 521-1916) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/16/2017
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/16/2017
Components: POWER TRAIN
Incident Date: 11/15/2017
Crash: No
Fire: No
Summary

HALF SHAFT AXEL IS LEAKING TRANSMISSION FLUID DUE TO THE SHAFTS SURFACE FINISH WEARING DOWN THE COMPONENTS. THIS IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. VERY COSTLY FOR CONSUMERS TO FIX AND EXTREMELY UNSAFE FOR THE DRIVER AND OTHER MOTORISTS ON THE ROAD AS I WAS TOLD IT CAN CAUSE YOUR TRANSMISSION TO BLOW WHILE DRIVING AND STOP YOUR CAR SUDDENLY IF NOT ADDRESSED. I ONLY BECAME AWARE OF THIS DANGEROUS SITUATION WHEN TAKING MY CAR IN FOR AN OIL CHANGE, DUE TO ONLY DRIVING THE VEHICLE 3,000 MILES PER YEAR I ONLY GET AN OIL CHANGE ONCE A YEAR. WHO KNOWS HOW LONG THIS HAS BEEN A PROBLEM.

11/16/2017
Components: STEERING
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

RACK AND PINION. STEERING WHEEL MAKES CLUNKING NOISE. VEHICLE WANDERS. FORD COMPANY STATES THIS IS NOT A RECALL WHICH IT SHOULD BE. THIS IS A MANUFACTURING DEFECT

11/15/2017
Components: AIR BAGS
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

WHEN ARE THE PARTS GOING TO BE AVAILABLE TO TAKE ACTION ON MY RECALL? EVERYONE AROUND SACRAMENTO, CALIFORNIA BEEN TELLING ME PARTS ARE NOT AVAILABLE YET. STEPHANIEIVANA22@GMAIL.COM

11/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

CAR IIS IN PARK AND PULL THE KEY OUT OF THE IGNITION IT WILL NOT COME OUT . MAKING SURE IT IS IN PARKED , TURN THE WHEEL TRIED ALL THAT AND STILL STUCK THE ONLY WAY I CAN TAKE THE KEY OUT OF THE IGNITION IS TO DISCONNECT THE BATTERY. FORD DEALERSHIP SAID IT NEEDED A NEW SHIFTER

11/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAH{0JG2CR******
Summary

MOON ROOF SHATTERED GLASS

11/15/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, IRVINE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/14/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD FORT WORTH AT (817) 200-4212 (5000 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

11/14/2017
Components: AIR BAGS
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD BRADENTON (5325 14TH ST W, BRADENTON, FL 34207, PHONE NUMBER: (941) 275-1267) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB

11/14/2017
Components: AIR BAGS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SANTA MONICA FORD LINCOLN (1230 SANTA MONICA BLVD, SANTA MONICA, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/9/18*JB

11/14/2017
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

TAKATA RECALL: FORD CANNOT TELL ME WHEN A REPLACEMENT AIRBAG IS AVAILABLE. WERE NOTIFIED JANUARY 2017 AND HAVE CALLED MULTIPLE TIMES TO INQUIRE ABOUT REPAIRS. THE ANSWER IS ALWAYS THEY DON'T KNOW WHEN PARTS WILL BE AVAILABLE AND THAT I SHOULD KEEP CALLING BACK. THIS CAR IS UNSALEABLE WITHOUT THE REPAIR!

11/14/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TAKATA RECALL. DEALER HAS NOT RECEIVED REPLACEMENT AIRBAG INFLATORS SO MY VEHICLE IS AT RISK FOR IMPROPER DEPLOYMENT!

11/14/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TAKATA RECALL. DEALER HAS NOT RECEIVED REPLACEMENT AIRBAG INFLATORS SO MY VEHICLE IS AT RISK FOR IMPROPER DEPLOYMENT!

11/13/2017
Components: AIR BAGS
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

TAKATA RECALL - RECALL LETTER RECEIVED BUT THE FORD DEALERSHIP HAS INFORMED ME THAT NO PARTS ARE AVAILABLE FOR THE FIX.

11/13/2017
Components: AIR BAGS
Incident Date: 11/20/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

I RECEIVED A LETTER FROM FORD THAT THERE IS A RECALL FOR THE AIR BAG IN MY CAR BACK IN JANUARY 2017, IT HAS BEEN 11 MONTHS AND FORD DEALERSHIP STILL DOESN'T HAVE THE PARTS NEEDED TO DO THE REPAIR. HOW LONG MUST I WAIT TO GET THIS RECALL DONE? I JUST RECEIVED A NOTICE OF CHAPTER 11 CASE # 17-11375 (BLS) THIS WEEK AND I CALLED FORD DEALERSHIP AGAIN TODAY AND WAS TOLD THAT I DO NOT LIVE IN HUMIDITY SO DON'T WORRY. REALLY I HAVE BEEN DRIVING THIS CAR OF THE PAST 5 YEARS WITH A BAD AIR BAG AND I AM NOT TO WORRY !!!!

11/13/2017
Components: AIR BAGS
Incident Date: 11/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

TAKATA-MANUFACTURED AIRBAG RECALL THIS NOTIFICATION WAS SENT OUT BACK IN JANUARY OF THIS YEAR AND HAS NOT BEEN REMEDIED! THIS IS NOT TIMELY AND IS PUTTING NUMEROUS LIVES AT RISK - THEY NEED TO REINSTALL THE ENTIRE AIRBAG IF THEY CANNOT REPLACE THE FAULTY PART. WAITING ALMOST A YEAR FOR A REMEDY IS UNACCEPTABLE.

11/12/2017
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

#1 TAKATA RECALL #2 THROTTLE ACTUATOR CONTROL SYSTEM STALL ENGINE TO A LIMP IN TRAFFIC UNEXPECTEDLY VERY DANGEROUS

11/10/2017
Components: AIR BAGS
Incident Date: 11/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

I CALLED THE FREEWAY FORD DEALERSHIP IN BLOOMINGTON MN TO SCHEDULE THE RECALL OF MY AIR BAG. THEY TOLD ME THERE IS NO FIX FOR THE ISSUE YET.

11/10/2017
Components: AIR BAGS
Incident Date: 11/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TAKATA INFLATORS HAVE NOT BEEN REPLACED. HAVE CALLED REPEATEDLY. HAVE CALLED VARIOUS FORD DEALERSHIP AND THEY HAVE NOT SET UP FREE REPLACEMENT APPT.

11/09/2017
Components: AIR BAGS
Incident Date: 04/20/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TAKATA RECALL I WAS TOLD EARLY THIS YEAR THAT MY VEHICLE HAS UNSAFE PASSENGER-SIDE AIR BAGS. THIS MEANS MY CAR'S PASSENGER SAFETY IS COMPROMISED. YET NOTHING HAS BEEN DONE WITH MY CAR TO SOLVE THE PROBLEM BY FORD, OTHER THAN A PROMISE THAT SOME DAY THEY WILL PROVIDE A FREE REPLACEMENT. I PURCHASED A BRAND NEW CAR IN 2012 WITH SAFETY AIR BAG FEATURES. HOW LONG SHOULD I HAVE TO WAIT TO GET THEM?

11/09/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN MOTORS IN REDDING, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE CONTACT WAS ON ADVANCE NOTICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/09/2017
Components: AIR BAGS
Incident Date: 03/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TAKATA RECALL, RECEIVED LETTER REGARDING RECALL IN MARCH 2017 AND TO DATE FORD IS SAYING THEY HAVE NOT RECEIVED ANY PARTS TO FIX THIS PROBLEM. WHY IS IT TAKING SO LONG AND HOW DANGEROUS IS THIS WHEN I HAVE PASSENGERS IN MY CAR.

11/08/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TAKATA RECALL. HAVE NOT RECEIVED SECOND LETTER TO INFORM ME WHEN I CAN TAKE MY CAR TO THE DEALERSHIP FOR RECALL TO BE RESOLVED WITH THE PASSENGER AIRBAG. MY AIRBAG LIGHT KEEPS COMING ON AND STAYING ON IN MY CAR??

11/08/2017
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TAKATA RECALL. AIR BAG STILL NOT REPLACED AS OF NOV 2017 DUE TO LACK OF PARTS.

11/08/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WE RECEIVED A LETTER INFORMING US OUR FRONT AIRBAG NEEDED TO BE REPLACED BACK IN MARCH OF 2017. AS OF TODAY (NOVEMBER 8, 2017) FORD STILL DOES NOT HAVE THE REPLACEMENT PART FOR THIS CAR. I'VE SPOKEN TO BOTH OUR LOCAL FORD DEALER AND FORD CUSTOMER SERVICE. THEY ALSO COULDN'T TELL ME WHETHER THE CAR WAS SAFE TO DRIVE OR NOT.

11/08/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TAKATA RECALL

11/07/2017
Components: AIR BAGS,WHEELS,ELECTRONIC STABILITY CONTROL
Incident Date: 10/30/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

"TAKATA RECALL" I RECEIVED THE NOTIFICATION CONCERNING THE AIRBAG RECALL IN THE MAIL THE DAY BEFORE THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND WAS EVENTUALLY CONSIDERED TO BE A TOTAL LOSS. THE AIRBAG IN THE DRIVERS SIDE DID DEPLOY AND PIECES OF WHAT I THOUGHT WERE GLASS WERE EMBEDDED IN MY SKIN ON MY LEFT HAND THOUGH THERE WASN'T ANY GLASS IN THAT AREA THAT SEEMED TO BE LOOSE. I ALSO NOTICED THAT THE AIRBAG CONTINUED TO BURN FOR AN EXTREMELY LONG TIME. THE ACCIDENT OCCURRED AND AFTER ALL PARTIES WERE EVALUATED AND THE ROAD WAS CLEARED A BIT, THE TOW TRUCK ARRIVED AND THE STEERING COLUMN STILL HAD SMOKE COMING FROM THE AIRBAG REGION WHICH THE PARAMEDIC MENTIONED SEEMED TO BE LONGER THAT USUAL FOR IT TO STILL BE SMOKING. THIS ACCIDENT OCCURRED WHILE ,Y VEHICLE WAS IN MOTION AND HIT A STOPPED CAR WHICH THEN HIT ANOTHER VEHICLE ON A CITY STREET WHILE DRIVING IN THE FORWARDS POSITION.

11/07/2017
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS ON MY WAY HOME FROM WORK AND THE LIGHTS JUST CAME ON FOR NO REASON. STEERING WHEEL LOCKS ON SHARP TURNS AT SLOW SPEEDS. CUTS OFF BLUETOOTH WHEN IT HAPPENS. ABS, TRACTION AND BRAKE LIGHT COME ON. I LOOKED ON CARS.COM AND SAW A RECALL IN 2015 FOR THIS SAME THING. I GOT MY CAR IN EARLY 2016. UNDER MY VIN IT SAYS THE POWER STEERING WAS SERVICED IN 2014 BEFORE THEY EVEN KNEW ABOUT THE RECALL. NOW THE FORD DEALERSHIPS DON'T SEE THE 2015 RECALL IN THEIR COMPUTERS. THIS IS EXTREMELY DANGEROUS AND I DON'T WANT TO GET INTO AN ACCIDENT. PLEASE HELP ME.

11/07/2017
Components: AIR BAGS
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, PHONE NUMBER: (800) 923-2893) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/07/2017
Components: STRUCTURE
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG1CR******
Summary

THE FRONT DRIVER DOOR WILL NOT OPEN FROM INSIDE THEE CAR. I WAS PARKED AND READY TO GET OUT AT WORK.

11/06/2017
Components: STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 11/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

THE VEHICLE WAS PARKED IN MY DRIVEWAY UPON RETURNING FROM ERRANDS. THE NEXT MORNING THE POWER STEERING ASSIST AND THE ADVANCETRAC SYSTEM FAILURE LIGHTS WERE ON. THIS HAS HAPPENED BEFORE WHILE DRIVING AND AFTER PARKING AT MY WORKPLACE. USUALLY RESTARTING THE VEHICLE WOULD CORRECT THE ISSUE. THIS TIME IT WOULD NOT RESET AND I BROUGHT IT TO THE FORD DEALERSHIP WHERE IT WAS PURCHASED. I UNDERSTAND THERE WAS A RECALL ON THE 2012 FORD FUSION AND OTHER FORD MAKES FOR THIS SAME ISSUE. HOWEVER THE DEALERSHIP SAYS THE VIN # ON MY FUSION DOESN'T MATCH ANY CURRENT RECALL AND WILL NOT COVER THE COST OF REPAIR. MY QUESTION IS IF THIS IS A KNOWN FORD PROBLEM WHY SHOULD IT NOT COVER MY VEHICLE WITH THE SAME ISSUE FOR RECALL ? JUST BECAUSE THE VIN # ISN'T IN THE SYSTEM IS NO REASON NOT TO FIX THIS. IT IS A KNOWN PROBLEM,MANY SITUATIONS EXACTLY LIKE MINE RECORDED ONLINE. HOW ARE THEY (FORD)NOT RESPONSIBLE?

11/06/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TAKATA RECALL- TAKATA HAS FAILED TO MAKE REPLACEMENT AIRBAGS AVAILABLE OR OFFER ANY TYPE OF "FIX" FOR SAFETY RECALL NOTICE 17S01. THE AMOUNT OF TIME THAT HAS PASSED IS UNACCEPTABLE AND VERY WORRISOME IN THE FACE THAT IT FEELS MY CAR IS A TICKING TIME BOMB OF SORTS.

11/06/2017
Components: AIR BAGS
Incident Date: 03/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HERITAGE FORD AT 1-844-362-2226 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/05/2017
Components: AIR BAGS
Incident Date: 11/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA RECALL. IN JANUARY 2017 I RECEIVED A RECALL NOTICE FROM FORD STATING THAT MY 2012 FORD FUSION HAD A RECALL REPAIR/REPLACEMENT DUE. THE PART TO BE REPLACED WAS A TAKATA INFLATOR ON THE PASSENGER SIDE THAT COULD CAUSE INJURY OR DEATH TO THE OCCUPANTS. REPEATED PHONE CALLS AND VISITS FROM JANUARY THROUGH OCTOBER 2017 TO TWO OF MY LOCAL FORD DEALERS RESULTED IN REPEATED DENIALS OF REPLACEMENT DUE TO "WE DON'T HAVE THE PARTS" AND "SOME TIME NEXT YEAR" (2018). IT HAS NOW BEEN 10 MONTHS THAT I HAVE BEEN DRIVING A POTENTIALLY LETHAL VEHICLE.

11/05/2017
Components: STEERING
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

MY POWER STEERING WENT OUT IN THE MIDDLE OF THE HIGHWAY. I WENT TO A FORD CERTIFIED DEALERSHIP AND HAD THEM LOOK INTO THIS PROBLEM BEFORE ANYTHING DANGEROUS HAPPENED. THE FOLLOWING DAY, AFTER PICKING MY CAR UP FROM THE DEALER MY POWER STEERING WENT OUT COMPLETELY WHILE IN THE MIDDLE OF THE HIGHWAY.

11/04/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA RECALL: WE RECEIVED A RECALL NOTICE IN MARCH 2017 FOR REPLACEMENT OF A FRONTAL AIRBAG INFLATOR. WE PROMPTLY CONTACTED OUR LOCAL FORD DEALER, BUT WERE TOLD THAT THE PARTS WERE NOT AVAILABLE AND THAT WE WOULD BE CONTACTED WHEN THEY CAME IN. TODAY IS NOVEMBER 3, 2017 AND WE STILL HAVE NOT BEEN CONTACTED TO HAVE THE PARTS REPLACED.

11/04/2017
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TAKATA RECALL I HAVE PUT IN 2 CALLS TO THE LOCAL DEALERSHIP TO GET MY AIRBAG RECALL ISSUE FIXED, AND NOTHING HAS HAPPENED. I AM AFRAID TO DRIVE MY CAR BECAUSE IF I GET IN AN ACCIDENT, IT COULD KILL ME. WHEN ARE THEY GOING TO GET THE PARTS AND FIX THIS OR GIVE ME A REPLACEMENT CAR?

11/03/2017
Components: AIR BAGS
Incident Date: 03/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH OF 2017. I HAVE CONTACTED MY FORD DEALER SEVERAL TIMES AND CONTINUE TO BE TOLD THAT THEY DO NOT HAVE THE REPLACEMENT PARTS AND HAVE NO IDEA WHEN THEY WILL HAVE THEM. I AM NOT COMFORTABLE DRIVING A CAR WHEN THE AIRBAG MAY EXPLODE.

11/03/2017
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TAKATA RECALL...THEY STATE THEY HAVE NO REMEDY FOR THIS WHEN I PUT MY VIN# IN AT THE AIRBAGRECALL.COM SITE AND IT HAS BEEN ON RECALL SINCE JANUARY 2017. ALSO WE HAD AN ISSUE WITH THE DRIVER'S DOOR NOT UNLOCKING AND STUCK WHERE SOMEONE IN THE CAR WOULD NOT BE ABLE TO GET OUT WITHOUT CLIMBING OUT THE WINDOW. HAD IT IN THE SHOP FOR REPAIR EVEN THOUGH THEY HAVE RECALLED 2013 AND ABOVE FOR THIS VERY REASON. THE FORD DEALERSHIP SAID THE 2012 FORD FUSION WAS NOT INCLUDED. WE HAD TO PAY $100 (WARRANTY DEDUCTIBLE) TO HAVE THEM FIX IT. I FEEL IF IT IS KNOWN ON OTHER MODEL YEARS THIS ONE SHOULD HAVE BEEN COVERED.

11/02/2017
Components: AIR BAGS
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TAKATA RECALL A RECALL WAS ISSUED ON JANUARY 10TH, 2017. I BELIEVE IT HAS BEEN AN UNREASONABLE AMOUNT OF TIME FOR THE MANUFACTURER TO HAVE NOT ADDRESSED THIS SAFETY ISSUE.

11/02/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (DON DAVIS AUTO GROUP IN ARLINGTON, TX, 877-424-4944) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/02/2017
Components: AIR BAGS
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WATSON QUALITY FORD (6130 N HWY 55, JACKSON, MS 601-956-7000) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/02/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RUSSELL & SMITH FORD AT (713) 358-4494 (3440 S LOOP W, HOUSTON, TX 77025) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

11/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVER SIDE FRONT DOOR HANDLE CEASED OPERATION. THE DOOR WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE, BUT WILL OPEN FROM THE OUTSIDE. I CONTACTED MY LOCAL FORD DEALERSHIP ABOUT THIS AND THEY STATED THEY HAVE REPLACED MANY OF THESE, BUT IT IS NOT ON A SAFETY RECALL AT THIS TIME. THE REPAIR COST IS APPROXIMATELY $170. I CONSIDER THIS A SEVERE SAFETY ISSUE DUE TO NOT BEING ABLE TO OPEN THE DRIVER'S DOOR IN THE EVENT OF AN EMERGENCY. VEHICLE WAS PARKED AND NOT MOVING WHEN THIS OCCURRED.

11/01/2017
Components: AIR BAGS
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TAKATA RECALL. I'VE RECEIVED 2 NOTICES ABOUT THE RECALL AND HAVE CONTACTED LOCAL FORD DEALERSHIPS REGARDING THE PART REPLACEMENT AND WAS TOLD BOTH TIMES THAT THERE ARE NO PARTS AVAILABLE AND FORD HAS NOT ANNOUNCED WHAT THEY ARE GOING TO DO. I RECEIVED THE FIRST NOTICE IN JAN/FEB 2017. IT'S NOW NOVEMBER 1, 2017. THIS IS TAKING ENTIRELY TOO LONG ESPECIALLY IF MY FAMILY'S SAFETY IS INVOLVED.

10/31/2017
Components: AIR BAGS
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TAKATA RECALL - IT HAS BEEN ALMOST A YEAR SINCE I RECEIVED THE ORIGINAL RECALL NOTICE REGARDING AIRBAG REPLACEMENT FROM FORD, BUT NO REMEDY HAS BEEN MADE AVAILABLE AS OF THIS DATE. NO ONE CAN PROVIDE ANY INFORMATION AS TO WHEN THIS WILL BE CORRECTED.

10/31/2017
Components: AIR BAGS,SEAT BELTS
Incident Date: 10/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA7CR******
Summary

HIT A DEER CAUSING $6600 DAMAGE TO THE FRONT END OF THE CAR. THE AIR BAGS NEVER DEPLOYED. WAS TRAVELING ON A COUNTY HIGHWAY K TRAVELING ABOUT 35 MPH. REPORTED INCIDENT TO THE WAUKESHA COUNTY SHERIFF DEPARTMENT IN WISCONSIN .REPAIRS OCCURRED AT MERTON AUTO BODY SHOP IN MERTON WI.

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COVERT FORD LINCOLN, 11514 RESEARCH BLVD, AUSTIN, TX 78758 (512) 345-4343) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TAKATA RECALL. I RECEIVED WRITTEN NOTICE FROM FORD IN MARCH 2017 THAT "FRONTAL AIR BAG INFLATOR MAY RUPTURE IN THE EVENT OF A CRASH NECESSITATING AIR BAG DEPLOYMENT. A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH..." I CALLED FORD COMPANY TODAY 10/31/17 (8 MONTHS AFTER THE INITIAL NOTICE WHICH I TOOK VERY SERIOUSLY) AND WAS TOLD BY THE FORD REPRESENTATIVE THAT THEY HAVE NO DATE FOR WHEN THE PARTS FOR THE REMEDY WOULD BE AVAILABLE. SO FORD HAS TOLD ME THAT ME AND MY WIFE COULD SUFFER SERIOUS INJURY OR DEATH IN THE EVENT THAT THE AIRBAG IS DEPLOYED AND THERE IS NO TIMEFRAME FOR RESOLVING THIS VERY SERIOUS DEFICIENCY. PLEASE TELL ME WHAT ACTION IS BEING TAKEN TO MAKE FORD BE MORE RESPONSIVE

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TAKATA RECALL. NO REMEDY IS AVAILABLE ACCORDING TO RECALL SITE. THIS HAS BEEN TRUE FOR 11 MONTHS.

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TAKATA RECALL. I HAD RECEIVED NOTICE OF MY AIRBAG INFLATOR BEING RECALLED ON JANUARY 10TH, 2017. IT IS OCTOBER 31ST, 2017 AND FORD IS STILL UNABLE TO CHANGE OUT MY INFLATOR AND MAKE IT SAFE TO DRIVE. THIS AIRBAG INFLATOR NEEDS TO BE REPLACED IN A MORE TIMELY MANNER TO PREVENT POSSIBLE INJURY. THANK YOU.

10/30/2017
Components: AIR BAGS
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TAKATA RECALL THE RECALL WAS ISSUED JANUARY 2017. WE STILL HAVE NOT RECEIVED INFORMATION ON HOW TO HAVE THE ARE BAGS FIXED OR REPLACED.

10/30/2017
Components: AIR BAGS
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHEN THE PASSENGER SEAT WAS OCCUPIED, THE VEHICLE INDICATED THAT THE PASSENGER AIR BAG WAS NOT ACTIVE. THE CONTACT CALLED MCLARTY FORD (3232 SUMMERHILL RD, TEXARKANA, TX 75503; 903-792-7121) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/30/2017
Components: AIR BAGS
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH BAILEY AUTO PLAZA (1546 4TH ST, GRAHAM, TX 76450) WHO STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN THE PARTS ARRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/29/2017
Components: AIR BAGS
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TAKATA RECALL IN MAY OR JUNE 2017 AND I WENT TO DEALERSHIP IN AUGUST AND THEY INFORMED US THAT THEY DID NOT HAVE THE REPLACEMENT.

10/29/2017
Components: STEERING
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: FAHPOHA6CR1******
Summary

POWER STEERING FAILURE! EPAS SYSTEM ON 10/27/2017. MY DAUGHTER WAS DRIVING CAR, SHE STOPPED FOR GAS, SHE STARTED CAR AND POWER STEERING FAILED. I SEE THERE IS A RECALL ON THE POWER STEERING SYSTEM BUT GUESS WHAT MY VIN NUMBER IS NOT PART OF THE RECALL! SOUNDS FISHY TO ME WHY DO I HAVE A EPAS SYSTEM FAILURE AND MY CAR IS NOT PART OF RECALL? I HAVE A CASE NUMBER AT FORD #13421730. I HAVE THE CAR AT THE FORD DEALERSHIP IN BUDA TEXAS TRUCK CITY FORD. THEY ARE GOING TO CHARGE ME $115.00 TO ANALYSE THE CAR WITH THEIR COMPUTER. I JUST DON'T WANT TO PAY FOR A NEW EPAS STEERING SYSTEM IF THE CAUSE OF THE FAILURE IS A DEFECTIVE EPAS SYSTEM!!!

10/29/2017
Components: STEERING,AIR BAGS
Incident Date: 06/30/2016
Crash: Yes
Fire: No
Summary

I WAS IN A CAR ACCIDENT THE POWER STEERING FAILED I HIT A TELEPHONE POLE. THE IT BAGS NEVER DEPLOYED AND I SMACKED MY HEAD

10/27/2017
Components: AIR BAGS
Incident Date: 10/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP)OHA7C******
Summary

"TAKATA RECALL"

10/27/2017
Components: SUSPENSION
Incident Date: 10/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA9CR******
Summary

OCTOBER 14, 2015 REPLACED BOTH FRONT COIL SPRINGS (BROKE NEAR THE TOP). I KNOW THAT ONE OR BOTH OF THEM BROKE WHEN I WAS BACKING OUT OF MY DRIVEWAY ONTO THE STREET AND TURNING THE STEERING WHEEL TO START DOWN THE STREET. THAT WAS THE ONLY TIME THAT I HEARD A LOUD NOISE LIKE A SPRING BREAKING AND STARTED TO HEAR A RUBBING SOUND A SHORT TIME LATER, WHICH I WAS TOLD WAS THE BROKEN SPRING RUBBING AGAINST THE TIRE.

10/27/2017
Components: AIR BAGS
Incident Date: 10/15/2016
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT'S VEHICLE WAS T-BONED AND THE DRIVER'S DOOR WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO FORD MILLER MOTORS IN BURLINGTON, WISCONSIN. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.

10/27/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TAKATA RECALL------ I AM GETTING NO WHERE WITH MY DEALERSHIP. I GOT MY LETTER IN MARCH 2017. I HAVE BEEN CALLING TWICE A MONTH (HARDY FORD & CHEVROLET) ABOUT GETTING IT REPLACED AND EVERY PERSON I TALK TO SAYS THAT THE PARTS (FOR MY FORD FUSION 2012) HAVE STILL NOT COME IN AND NO ONE AT ANY DEALERSHIP IS GETTING THEM AT THIS TIME. THEN WHY SEND OUT THE LETTERS AND TELL US TO HAVE IT REPAIRED... CAN YOU HELP WITH THIS SITUATION? ARE THEY TELLING THE TRUTH OR STALLING IN DOING THE REPAIR? WHERE DO I GET ANSWERS OR HELP FROM THIS POINT? A FORD OWNER DALLAS, GEORGIA

10/26/2017
Components: AIR BAGS
Incident Date: 01/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEBERT'S TOWN AND COUNTRY FORD LINCOLN (405 INDUSTRIAL DR, MINDEN, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/26/2017
Components: AIR BAGS
Incident Date: 09/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TAKATA RECALL

10/26/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TAKATA RECALL

10/26/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKATA RECALL. FORD WILL NOT REPLACE THE DANGEROUS PASSENGER AIRBAG. PROPER AIRBAGS HAVE BEEN INSTALLED IN 2013, 2014, 2015, 2016, 2017 AND 2018 FORDS BUT THE COMPANY REFUSES TO REPLACE OURS. I CAN'T TAKE A TRIP ANYWHERE AND PLACE MY WIFE'S LIFE IN DANGER. INEXCUSABLE, CRIMINAL DELAY BY FORD.

10/26/2017
Components: AIR BAGS
Incident Date: 01/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TAKATA RECALL, WE CONTACTED OUR FORD DEALER SEVERAL TIMES ABOUT THIS AND THEY STATED THEY ARE WAING FOR PARTS. THEY HAVE TOLD US THIS ON SEVERAL OCCASIONS. WE FEEL THIS IS A VERY DANGEROUS RECALL AND SHOULD BE HANDLED AS SUCH.

10/26/2017
Components: AIR BAGS
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

I RECEIVED THE AIRBAG RECALL LETTER, AND CALLED A FORD DEALER TO CHANGE IT. THEY TOLD ME THAT THEY DON'T HAVE THAT AIRBAG ANYMORE. THEY SUGGESTED ME TO CALL THEM AGAIN IN A FEW WEEKS. I DID IT, AND GOT THE SAME ANSWER. PLEASE LET ME KNOW WHAT TO DO. WHERE CAN CHANGE IT?

10/25/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

THERE IS AN ACTIVE RECALL DATING BACK TO JANUARY 10, 2017 AND STILL NO REMEDY FOR THIS. SEE ATTACHED.

10/25/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MALL OF GEORGIA FORD (4525 NELSON BROGDON BLVD NE, BUFORD, GA 30518) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/2/18*JB

10/25/2017
Components: AIR BAGS
Incident Date: 10/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG3CR******
Summary

TAKATA RECALL NOTHING YET

10/25/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TAKATA RECALL. RECEIVED NOTICE THAT AIRBAG WAS UNDER RECALL. DROPPED BY FORD DEALERSHIP AND WAS NOTIFIED THAT THEY DO NOT HAVE A DATE AS TO WHEN THE REPLACEMENT AIRBAG WILL BE BACK IN STOCK. MY SON IS DRIVING THIS VEHICLE DAILY TO COLLEGE AND I AM WORRIED THAT THE AIRBAG WILL DEPLOY UNEXPECTEDLY WHILE HE'S DRIVING.

10/25/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

TAKATA RECAL____ OK CALLED FORD, RECALL HAS BEEN OUT FOR 10 MONTHS AND NO FORD HAS THE PARTS FOR THE AIRBAG RECALL , THAT IS A MAJOR SAFETY PROBLEM

10/25/2017
Components: AIR BAGS
Incident Date: 01/03/2017
Crash: No
Fire: No
Summary

TAKATA RECALL SHOULD BE RESOLVED IMMEDIATELY VIA AUTO DEALER SAM GALLOWAY FORD, FORT MYERS, FL DUE TO THE FACT VEHICLE IS EXPOSED TO HIGH HEAT, HIGH HUMIDITY CONDITIONS. YET, SINCE JANUARY 2017 THEY HAVE DONE NOTHING. AND STILL REFUSE TO REPAIR AND/ OR REPLACE AFFECTED AIRBAG. THIS SHOULD NOT BE AN OUT OF POCKET EXPENSE TO VEHICLE OWNER. TK HOLDINGS INC. CIVIL LAWSUIT SHOULD NOT AFFECT VEHICLE OWNER BECAUSE AIRBAG DEFECT MAY CAUSE SERIOUS INJURY AND/ OR DEATH.

10/24/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/23/2017
Crash: No
Fire: No
Summary

THE INSIDE DOOR HANDLES BREAK QUICKLY. THE DRIVES SIDE DOOR HANDLE HAS BUSTED 2 TIMES IN A YEAR AND THE PASSENGER SIDE DOOR HANDLE HAS BUSTED AS WELL. THIS IS A TERRIBLE DESIGN FLAW ON FORD'S PART. I HAVE ALREADY FIXED THE DOOR HANDLE ONCE AND NOW GOTTA FIX THEM BOTH.

10/24/2017
Components: AIR BAGS
Incident Date: 08/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJGOCR******
Summary

TAKATA INFLATORS. I AM PART OF THE RECALL EFFECTING TAKATA INFLATORS. I HAVE CONTACT MULINAX APOPKA A FEW TIMES AND THEY DO NOT HAVE STOCK OF THIS PART

10/24/2017
Components: AIR BAGS
Incident Date: 09/04/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TAKATA RECALL

10/23/2017
Components: AIR BAGS
Incident Date: 08/24/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TAKATA RECALL.....THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND NO PARTS HAVE BEEN PROVIDED TO CORRECT THE PROBLEM 10 MONTHS LATER. I WAS HIT FROM BEHIND IN AUGUST AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS MOVING WHEN HIT FROM BEHIND WHEN EXITING A RAMP TO TURN ONTO A MAJOR ROAD.

10/23/2017
Components: AIR BAGS
Incident Date: 10/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I RECEIVED THE SAFETY RECALL NOTICE 17S01 / NHTSA RECALL 17V-024 IN MARCH 2017. IT IS NOW 10/23/17 AND I STILL CANNOT FIND A FORD DEALERSHIP THAT HAS THE PARTS TO FIX THE PROBLEM. I JUST RECEIVED NOTICE THAT TAKATA IS FILING BANKRUPTCY AND THAT I SHOULD FIND A DEALERSHIP TO FIX IT. UNFORTUNATELY ALL FORD DEALERS IN THE RALEIGH AREA SAY THAT THEY STILL DON'T HAVE PARTS.

10/23/2017
Components: AIR BAGS
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHHP0HA7C******
Summary

RECALL

10/23/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

DRIVER INTERIOR DOOR HANDLE BREAKING.

10/23/2017
Components: AIR BAGS
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TAKATA RECALL-NOT RESOLVED IN TIMELY MANNER. A NOTICE WAS SENT TO ME IN MARCH 2017, NOTHING HAS BEEN DONE ABOUT THIS, MY FAMILY AND I ARE RIDING AROUND IN A TICKING TIME BOMB! UNABLE TO GET IN TOUCH WITH ANYONE WITH TK HOLDINGS INC OR FIND ANY INFO ON HOW TO GET MY AIRBAG REPLACED, THEY JUST HAVE RECORDINGS AND SEND YOU TO NOWHERE

10/20/2017
Components: AIR BAGS
Incident Date: 03/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (MAC HAIK FORD LINCOLN, 7201 N INTERSTATE HWY 35, GEORGETOWN, TX, 78628) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/20/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF THE TK SETTLEMENT LETTER AND NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DON JENKINS CAROLINA FORD, 3217 N MAIN ST, FUQUAY VARINA, NC 27526) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/1/18*JB

10/20/2017
Components: AIR BAGS
Incident Date: 02/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TAKATA RECALL - FORD HAS SENT LETTER OF RECALL IN FEBRUARY OF 2017. THEY HAVE ORDERED REPLACEMENT PARTS AND THAT IS WHERE IT STANDS AS OF OCTOBER 20, 2017 . FORD HASN'T BEEN ABLE TO SUPPALY PARTS TO MY FORD DEALER IN DADE CITY FLORIDA. I HAVE HAD NO VEHICLE MALFUNCTION ONLY WAITING TO GET THE RECALL FIXED. IT IS THE AIR BAG ON THE PASSENGER SIDE ONLY I HAVE BEEN INFORMED.

10/20/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TAKATA RECALL

10/19/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GREENWAY FORD LOCATED AT 9001 E COLONIAL DR, ORLANDO , FL WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

10/19/2017
Components: STEERING
Incident Date: 09/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL33CR******
Summary

IN 2015 FORD MOTOR COMPANY HAD 80,000 FUSIONS RECALLED BECAUSE OF DEFECTIVE ELECTRIC POWER STEERING CONTROL. AFTER 40000 VEHICLES WERE OFFICIALLY RECALLED THE NTSB BACKED OFF AND GAVE FORD MOTOR COMPANY A GET-OUT-OF-JAIL-FREE CARD BECAUSE NO ONE HAD DIED AS A RESULT OF THIS DEFECT. MY VEHICLE WAS NOT ONE OF THOSE RECALLED BUT TWO MONTHS AGO MY POWER STEERING FAILED AND FOR CHARGED ME OVER $1,600 TO REPAIR IT. THIS IS GROSSLY UNFAIR. MY STEERING FAILED JUST AS I WAS PULLING INTO MY DRIVEWAY SO IT DID NOT CAUSE AN ACCIDENT FOR ME.

10/19/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

"TAKATA RECALL"-SARASOTA FORD DEALERSHIP HAS INDICATED TO ME THAT THE FORD MANUFACTURER DOES NOT YET HAVE THE REPLACEMENT PARTS AVAILABLE DESPITE THE RECALL ORDER BEING ISSUED IN JANUARY 2017 (17VO24).

10/19/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WENT TO A LOCAL DEALER (SARASOTA FORD, 707 S WASHINGTON BLVD, SARASOTA, FL 34236) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN VIN CORRECTED UPDATED 8/1/18*JB VIN CORRECTED, UPDATED 7/31/18*JB

10/18/2017
Components: STEERING,AIR BAGS
Incident Date: 08/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE IN THE STEERING AREA. THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

10/18/2017
Components: AIR BAGS
Incident Date: 01/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SAM GALLOWAY FORD LINCOLN AT (239) 936-2193 (1800 BOY SCOUT DR, FORT MYERS, FL 33907) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

10/17/2017
Components: STEERING
Incident Date: 09/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS LATER TAKEN TO PALM BAY FORD (1202 MALABAR RD SE, PALM BAY, FL 32907, PHONE NUMBER: (321) 722-9000) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST AND THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 104,588.

10/16/2017
Components: STEERING
Incident Date: 10/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER STARTING THE ENGINE, THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING FAILURE" AND "ADVANCE TRACK" WARNING MESSAGES DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (DON DAVIS FORD IN ARLINGTON, TEXAS) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.

10/16/2017
Components: STRUCTURE
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

I PARKED IN MY DRIVEWAY. PUT CAR IN PARK GEAR PULLED EMERGENCY BRAKE. REMOVED KEY FROM IGNITION. PULLED INSIDE DOOR LATCH TO EXIT. INSIDE LATCH DID NOT ENGAGE. I HAD TO PUT KEY BACK INTO IGNITION TURN KEY TO ACCESSORIES POSITION ROLL WINDOW DOWN, USE OUTSIDE DOOR LATCH TO OPEN DOOR. HOLD DOOR OPEN ROLL WINDOW BACK UP TURN IGNITION OFF, EXIT CAR AND LOCK. THIS ONLY HAPPENS WITH LEFT FRONT DRIVER DOOR

10/16/2017
Components: STRUCTURE
Incident Date: 10/16/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE BECAME JAMMED WHEN ATTEMPTING TO OPEN THE DOOR. THE CONTACT HAD TO PULL THE OPEN LEVER AND PULL THE DOOR HANDLE TO OPEN THE DOOR. TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL) DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR HANDLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT PROVIDED.

10/16/2017
Components: STEERING
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PAL MEADOW FORD IN CHARLESTON, SOUTH CAROLINA) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS FAULTY. THE RACK AND PINION WAS REPLACED, BUT THE FAILURE RECURRED. THE RACK AND PINION WAS REPLACED A SECOND TIME AND THE VEHICLE EXPERIENCED THE SAME FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 78,000.

10/16/2017
Components: AIR BAGS
Incident Date: 10/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TAKATA RECALL. I HAVE REPORTED THIS BEFORE, YET NOTHING HAS BEEN DONE. I AM VOLUNTARILY TURNING THE CAR IN SINCE THEY DON'T WANT TO FIX IT. THEY HAVE HAD ALMOST A YEAR TO FIX IT AND HAVE DONE NOTHING. THERE HAS BEEN NO ACCIDENT WITH THE CAR. THE BAG HAS NOT DEPLOYED. CAN NOT PUT IN A DATE AS NOTHING HAS HAPPENED YET.

10/15/2017
Components: VISIBILITY/WIPER
Incident Date: 10/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

CAR HAS UNEXPECTEDLY TURNED TEMPERATURE IN CAR FROM NORMAL TO EXTREMELY HOT. HAS CAUSED WINDSHIELD TO IMMEDIATELY FOG AND UNABLE TO SEE, INCLUDING ON HIGHWAY AT FASTER SPEEDS. APPEARS TO BE ISSUE AFFECTING MANY OTHERS WITH SIMILAR YEARS OF FORD FUSION MODELS, WITH NO IMMEDIATE FIX. I MYSELF WAS TRAVELING AT 65 MILES PER HOUR ON HIGHWAY WHEN ONE OF THE FIRST INCIDENTS OCCURRED. I HAD ANOTHER INCIDENT WHERE THE TEMPERATURE OF THE AIR COMING OUT OF MY VENTS WENT FROM AIR CONDITIONED COOL AIR TO EXTREMELY HOT. WOULDN'T THIS POTENTIALLY CAUSE A LOT OF ACCIDENTS?

10/14/2017
Components: STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 10/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

I WAS TRAVELING DOWN A MAIN STREET AND I HEARD A BEEP AND POWER STEERING ASSIST FAULT LITE UP ON MY DASH AS WELL WITH SERVICE ADVANCETRAC CAME ON SO I PULL OFF THE ROAD AND INTO A PARKING LOT AND MY WHEEL ALL THE SUDDEN GOT STIFF. I SAT THERE FOR A FEW TRYING TO FIGURE OUT WHAT WAS WRONG AND I TURNED THE CAR OFF AND LET IT SIT FOR A FEW MINS AND TURNED IT BACK ON HOPING IT WOULD GO AWAY WELL IT DIDN'T, SO I GOT IT HOME FINALLY 6 HOURS LATER STILL WITH ALL THEM LIGHTS ON AND THE WHEEL BEING STIFF LET IT SIT OVER NIGHT AND EVERYTHING NEXT DAY I GO BACK TO THE CAR HOPING ONCE AGAIN IT WOULD GO AWAY AND IT DIDN'T.

10/14/2017
Components: STRUCTURE
Incident Date: 06/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

WENT TO OPEN MY DOOR TO GET OUT OF THE CAR & OUT OF NOWHERE THE INSIDE DRIVERS DOOR HANDLE WOULD NOT WORK AT ALL. IT WAS FINE NOT 20 MINS BEFORE. TO GET OUT OF MY CAR I HAVE TO PUT MY WINDOW DOWN & REACH OUTSIDE & OPEN IT WITH THE OUTSIDE DOOR HANDLE. IT'S A REAL PAIN IN THE A$$ ESPECIALLY WHEN IT RAINS. I'VE READ THAT MANY FUSIONS ARE HAVING THE SAME EXACT ISSUE AND FORD DID DO A RECALL BUT MY YEAR MODEL (2012) HASN'T BEEN INCLUDED YET. I'M HOPING THEY EXPAND IT SOON BECAUSE CLEARLY FROM MY EXPERIENCE & THAT OF MANY OTHERS THE 2012 IS CLEARLY AFFECTED.

10/12/2017
Components: STEERING
Incident Date: 03/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROADWAY AND WAITED A FEW MINUTES BEFORE RESTARTING THE VEHICLE. AFTERWARDS, THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED OR DUPLICATED. SEVERAL MONTHS LATER, UPON STARTING THE VEHICLE, THE POWER STEERING FAILED AND AN UNKNOWN NOISE WAS HEARD. THE POWER STEERING RETURNED TO NORMAL ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED. WHILE DRIVING 30 MPH, AN UNKNOWN NOISE WAS HEARD AND THE POWER STEERING SEIZED. THE POWER STEERING RETURNED ONCE THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT A DIAGNOSTIC APPOINTMENT WAS SCHEDULED WITH BONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890 (781) 729-9700). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

10/05/2017
Components: STEERING
Incident Date: 10/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

DAUGHTER CALLED ME THIS MORNING AND TOLD ME HER POWER STEERING STOPPED WORKING. HAD THE CAR TOWED TO THE REPAIR SHOP. LOOKED UP THE MODEL AND IT SAYS THERE WAS A RECALL ON THE VEHICLE CONCERNING POWER STEERING. JUST WANT TO FIND OUT IF THE RECALL IS STILL ACTIVE.

10/03/2017
Components: AIR BAGS
Incident Date: 10/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

AIRBAG READINESS LIGHT IS ON, STATIONARY, AT STARTUP.

10/02/2017
Components: STEERING
Incident Date: 08/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 50 MPH, THE ELECTRIC POWER STEERING AUTOMATICALLY TURNED OFF. THE SERVICE POWER STEERING AND THE SERVICE ADVANCE TRAC WARNING LIGHTS ILLUMINATED. THE CONTACT'S WIFE PULLED OVER TO THE CLOSEST PARKING LOT. THE CONTACT DROVE THE VEHICLE TO THE DEALER TAYLOR FORD LOCATED AT 13500 TELEGRAPH RD, TAYLOR, MI 48180 WHERE THE POWER STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMED THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED 2 OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NOTHING THEY COULD DO AND A COMPLAINT HAD BEEN FILED WITH THE MANUFACTURER. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

09/27/2017
Components: STEERING,WHEELS
Incident Date: 09/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

I WILL JUST BE DRIVING AND I LOSE MY POWER STEERING WHICH ALMOST PUTS ME IN THE DITCH. NEEDS TO RECALL THIS. VERY DANGEROUS AND EXPENSIVE TO FIX.

09/26/2017
Components: STEERING
Incident Date: 09/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

I WAS DRIVING ON INTERSTATE AND POWER STEERING STOPPED WORKING, THE POWER ASSIST FAULT AND SERVICE ADVANCETRAC MESSAGE SHOWED ON PANEL. LUCKILY I DID NOT WRECK BECAUSE THAT WOULD HAVE BEEN BAD. I HAD THE CAR TOWED TO FORD DEALERSHIP THEY SAID CAR WAS NOT COVERED BY RECALL OR WARRANTY, CAR HAS 56,000 MILES. FORD YOU SHOULD RECALL FOR THIS PROBLEM THIS COULD CAUSE A WRECK WITH POSSIBLE FATALITIES .

09/25/2017
Components: AIR BAGS
Incident Date: 09/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

PERSON SETTING IN PASSENGER SEAT WITH SEAT BELT UNBUCKLE AND ENGINE RUNNING, BUT NOT MOVING. LIGHT ON INSTRUMENT PANEL SHOWING THAT SEAT BELT UNBUCKLED AND AIR BAG DEPLOYED.

09/20/2017
Components: STEERING
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE POWER STEERING INDICATOR ILLUMINATED AND THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 85,000.

09/18/2017
Components: STEERING
Incident Date: 09/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG4CR******
Summary

RETURNING FROM VACATION, RECEIVED "SERVICE POWER STEERING" MESSAGE ON DASH, GOT CAR INTO DRIVEWAY, TURNED OFF. RESTARTED CAR AND HAD NO POWER STEERING! ONLY 42,000 MILES ON CAR. CALLED FORD RE PROBLEM, WAS TOLD NO RECALL, $1400 TO REPLACE STEERING RACK!!! WHAT IF THE STEERING FROZE WHILE DRIVING???

09/15/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

RECEIVED NOTICE OF RECALL MARCH 2017. CONTACTED WORLD FORD PENSACOLA IN MAY 2017, JULY 2017 AND SEPTEMBER 2017. I AM ALWAYS TOLD THAT I HAVE BEEN PLACED ON A WAITING LIST. THIS IS A VERY SERIOUS RECALL, DUE TO BEING IN HIGH HUMIDITY AREA AND HAVING A TAKATA AIR BAG.

09/15/2017
Components: ENGINE
Incident Date: 09/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 68 MPH, THE VEHICLE STALLED AND THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BOB ALLEN FORD, 9239 METCALF AVE, OVERLAND PARK, KS 66212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.

09/14/2017
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.

09/13/2017
Components: POWER TRAIN
Incident Date: 08/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.

09/12/2017
Components: STEERING
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771 (407) 680-0781) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

09/07/2017
Components: STEERING
Incident Date: 09/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

COMPLETE LOSS OF STEERING ASSIST WHILE VEHICLE WAS IN MOTION. MY DAUGHTER WAS DRIVING ON A CITY STREET, AND WAS BARELY ABLE TO STEER, BUT LUCKILY SHE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT.

09/07/2017
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 09/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

FORD WORKED ON MY FORD FUSION 2012 REPAIRED AIR CONDITIONER ON JULY 7, 2017, BUT AIR WENT OUT AGAIN ON SEPTEMBER 6, 2017. FORD DEALER REFUSE TO FIX THE REOCCURRING PROBLEM. IN ADDITION, THERE IS A RECALL ON THE AIRBAG, BUT FORD REFUSES TO FIX THE DEFECTED AIR BAG. THERE IS A POSSIBILITY THAT THE AIR BAG MAY EXPLODE CAUSING INJURY. WHILE DRIVING I CAN SMELL A BURNT ODOR WAS COMING FROM THE AIR BAG. TOOK VEHICLE TO CHANGE THE AIRBAG ON SEPT 6, 2017, BUT FORD REFUSED TO FIX THE DEFECTED AIR BAG, AND WOULD NOT GIVE ME A LOANER VEHICLE.

09/06/2017
Components: STEERING
Incident Date: 08/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER FOR A DIAGNOSTIC TESTING WHICH ADVISED THAT THE RACK AND PINION FAILED. THE RACK AND PINION WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE THE APPROXIMATE FAILURE MILEAGE AS 87,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE JERK HARD AND THERE WAS NO POWER STEERING. *JS

09/06/2017
Components: STEERING
Incident Date: 09/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

THERE CURRENTLY IS A RECALL ON 2011-2012 FORD FUSIONS POWER STEERING RECALL #15S18, THAT BEGAN IN JULY 2015. I HAVE A 2012 FORD FUSION I BOUGHT IN SEPTEMBER 2015, THAT APPARENTLY IS NOT COVERED UNDER THIS RECALL. BUT DRIVING HOME FROM WORK THE OTHER DAY, ON A HIGHWAY MY POWER STEERING SUDDENLY FAILED AS I WAS DRIVING 55MPH, ALMOST CAUSING A MAJOR ACCIDENT WITH MANY VEHICLES. I FEEL THIS WAS A MAJOR SAFETY CONCERN, MY VEHICLE DOES NOT HAVE MANY MILES ON IT, AND IT HAS PASSED INSPECTION EVERY YEAR. I THINK THIS RECALL SHOULD BE EXTENDED BEFORE SOMEONE ELSE'S POWER STEERING FAILS AND ARE NOT AS LUCKY AS I WAS THAT OTHER DRIVERS WERE ABLE TO BRAKE IN TIME. I'VE READ ON THIS WEBSITE AS WELL AS MANY OTHERS THAT THIS RECALL NEEDS TO EXTENDED.

09/05/2017
Components: STRUCTURE
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT 338 S CHURCH ST, RIPLEY, WV 25271; (304) 372-5707) WHERE THEY REPAIRED THE DRIVER'S SIDE DOOR TO CLOSE; HOWEVER, IT STILL FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER (I-77 FORD, LOCATED AT 3315 CHARLESTON RD, RIPLEY, WV 25271; (304) 372-3673) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE AND DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND PROVIDED CASE NUMBER: CAS-13050159. THE APPROXIMATE FAILURE MILEAGE WAS 45,559.

09/03/2017
Components: STEERING
Incident Date: 08/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

THE MESSAGE "SERVICE POWER STEERING NOW" APPEARS INTERMITTENTLY WITH NO LOSS OF POWER STEERING, EXCEPT FOR ONCE. THIS HAPPENS WHEN THE CAR IS IN MOTION AND HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. THE MESSAGE DISAPPEARS WHEN HITTING THE RESET BUTTON OR TURNING THE CAR OFF AND BACK ON.

09/03/2017
Components: ELECTRICAL SYSTEM
Incident Date: 08/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN

09/02/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOCG8CR******
Summary

WENT FOR MY YEARLY INSPECTION AND WAS TOLD THAT MY CARS FRONT COIL SPRINGS WERE CRACKED AND IT WASN'T SAFE FOR ME TO DRIVE MY CAR. I FEEL THIS IS PREMATURE FAILURE ON A CAR THAT HAS 52,000 MILES ON IT. THE ONLY ONE WHO HAS SERVICED MY CAR SINCE I'VE OWNED IT IS HERITAGE FORD. I HAVE RECENTLY TRAVELED LONG TRIPS WITH MY CAR TOO AND HAVEN'T NOTICED ANY PROBLEMS. HERITAGE FOR WAS UNABLE TO FIX MY VEHICLE BECAUSE THEY DIDN'T HAVE THE PARTS AND ITS LABOR DAY WEEKEND MEANING IT WILL TAKE LONGER TO GET THE PARTS UNLESS THEY EXPERDITED IT. (THIS IS THE ONLY CAR I HAVE AND OWN)

08/30/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

TAKATA RECALL. NO ETA PROVIDED FOR REPLACEMENT PARTS AS OF 08/30/2017. NO STATEMENT FROM FORD ON THE SAFETY OF THE VEHICLE.

08/28/2017
Components: STEERING
Incident Date: 08/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

MY POWER STEERING IN MY CAR STOPPED WORKING, I GOOGLED MY YEAR MAKE AND MODEL OF MY CAR. THEY LIST A RECALL FOR THE PROBLEM NHTSA 15V30000, FORD RECALL NUMBER 15S18. HAD IT TOWED TO FORD DEALERSHIP, THEY SAID THAT YEAR AND MODEL HAS A RECALL BUT MY VIN # WAS NOT INCLUDED IN THE RECALL BUT IT'S DOING THE SAME THING. HOW DOES THAT HAPPEN, DO I HAVE TO BE IN AN ACCIDENT AND IT KILLS MY 2 AND 4 YEAR CHILDREN TO BE INCLUDED. HOW CAN THEY EXCLUDE VIN NUMBERS. NOW THERE TELLING ME IT WILL COST 2000.00 DOLLARS TO FIX......LIGHT CAME ON WHEN DRIVING THAN STOPPED CAR, WHEN I RESTARTED CAR THE POWER STEERING WOULD NOT WORK.

08/23/2017
Components: STEERING
Incident Date: 08/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

BATTERY SEEMED DEAD ON A MONDAY MORNING AS IT WOULD NOT TURN OVER, I THEN JUMPED THE CAR AND STILL NOTHING HAPPENED. I LET THE CAR SIT FOR THE REST OF THE DAY, ABOUT 8 HOURS LATER STARTED THE CAR AND IT STARTED FINE. ON TUESDAY MORNING I STARTED THE CAR JUST FINE AND DROVE TO WORK, ABOUT 2 MILES FROM MY OFFICE THE DISPLAY ON THE DASH BOARD SAID "SERVICE POWER STEERING". I THOUGHT NOTHING OF IT AND WENT ON WITH MY DAY, WHEN LEAVING FOR LUNCH THE DISPLAY READ "SERVICE POWER STEERING NOW", AND CAR HAD NO POWER STEERING. DID RESEARCH AND FOUND A RECALL ON THE POWER ASSIST ON 2011-2012 FORD FUSION WITHOUT A 3.5L ENGINE. CALLED THE DEALER AND TO NO AVAIL, THEY SAID MY VIN WAS NOT ON THE LIST. MIND YOU, MY VEHICLE IS A 2012 FORD FUSION WITH A 3.0L ENGINE. TOOK THE CAR TO A LOCAL MECHANIC, THEY TESTED EVERYTHING AND SAID THEY COULDN'T FIND ANYTHING WRONG. MYSTERIOUSLY THE POWER STEERING WORKED AGAIN. UNTIL I WOKE UP WEDNESDAY MORNING FOR WORK AND THE SAME EXACT THING HAPPENED. RECALL #'S 15S18 AND 15V340000 SPECIFICALLY STATE THAT THE STEERING MOTOR SENSOR MAY FAIL, RESULTING IN LOSS OF POWER STEERING ASSIST FROM THE ELECTRIC POWER STEERING SYSTEM.

08/22/2017
Components: AIR BAGS
Incident Date: 08/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER FORD FAIRFIELD LOCATED AT 3050 AUTO MALL CT, FAIRFIELD, CA 9453, PHONE NUMBER: (707) 716-2144 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. THE CONTACT WAS CONCERNED THAT HE COULD NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT OF THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/22/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 08/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

LUCKILY WHILE PARKED, WIFE STARTED UP HER 2012 FUSION TO GO TO WORK. POWER ASSIST FAULT AND SERVICE ADVANCETRAC DISPLAY IN INFO SCREEN AND CAR HAS NO POWER STEERING OR TRACTION CONTROL. HAD VEHICLE DIAGNOSED, FAULT CODES U3000 AND U2011 WERE PRESENT. CALLED DEALERSHIP WHO SAID NO OPEN RECALL ON VIN. RECALL 15S18 DOES NOT COVER MY VIN EVEN THOUGH THE CAR FITS ALL OF THE CRITERIA FOR THE RECALL INCLUDING DATE AND MANUFACTURE LOCATION. FORD CUST. SERVICE UNWILLING TO HELP. PARTS COVERED BY THE RECALL WERE REPLACED ON SEPT. 13, 2016 BY LOCAL FORD DEALER AT PREVIOUS OWNERS EXPENSE, PARTS FAILED AGAIN LESS THAN A YEAR LATER. THESE PARTS ARE NOT SAFE AND FORD IS UNWILLING TO FIX THE PROBLEM OR EXTEND RECALL TO ALL VEHICLES AFFECTED BY THIS ELECTRONIC POWER ASSIST FAILURE. I'VE READ HUNDREDS OF SIMILAR COMPLAINTS NOW, WHAT DOES IT TAKE TO HOLD FORD ACCOUNTABLE FOR THE SAFETY OF THEIR PRODUCTS?

08/21/2017
Components: STRUCTURE
Incident Date: 08/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

AFTER PARKING, UNABLE TO OPEN DRIVER'S SIDE DOOR. HAD TO ROLL DOWN WINDOW AND USE OUTSIDE HANDLE TO OPEN DOOR.

08/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/18/2017
Crash: No
Fire: No
Summary

DOOR LATCH BROKEN. DRIVERS INSIDE DOOR LATCH BROKEN SO YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. COMON PROBLEM THAT GOES BACK TO 2006 MODELS. PLASTIC MECHANISM FAILS AND DOOR WILL NOT OPEN FROM THE INSIDE. ALSO DOOR WILL NOT LOCK SO THE VEHICLE CAN NOT BE SECURED. PREVENTING SOMEONE FROM GETTING OUT OF THE CAR HAS TO BE A SAFETY ISSUE. THERE IS A TSB FROM 2006 ON THIS PROBLEM FOR ALL FUSION, MILANO, AND LINCOLN MKZ MODELS. A RECALL ON ALL DOOR LATCHES INSIDE THE CAR WOULD BE APPROPRIATE.

08/18/2017
Components: AIR BAGS
Incident Date: 08/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MIZE FORD, 5348 TENNESSEE HWY 153, HIXSON, TN 37343 (423) 875-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/17/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

SECOND TIME INSIDE DRIVER DOOR HANDLE HAS BROKE, CAN'T GET OUT OF VEHICLE UNLESS YOU ROLL DOWN ELECTRIC WINDOW AND OPEN FROM OUTSIDE. CAR HAS TO BE TURNED ON FOR THIS TO HAPPEN. OTHERWISE YOU WOULD HAVE TO CLIMB OUT TO PASSENGER SIDE. THIS COULD BE A REAL SAFETY HAZARD IN CASE OF EMERGENCY. FORD ONLY WARRANTS THE HANDLE WHEN FIXED BY THEM FOR TWO YEAR. WOULDN'T YOU KNOW IT 15 MONTHS AND IT BREAKS AGAIN. HERE GOES ANOTHER 216.00 PLASTIC PART INSIDE DOOR HANDLE BREAKS.

08/17/2017
Components: STEERING,SUSPENSION,ELECTRICAL SYSTEM
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

08/14/2017
Components: STEERING
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

I WAS DRIVING IN MY 2012 FORD FUSION, ON A HIGHWAY IN NEW YORK STATE AND PULLED OVER AT A REST AREA FOR A SNACK. UPON RETURNING TO THE VEHICLE, I STARTED THE CAR AND WAS GIVEN A "POWER STEERING ASSIST FAULT" ERROR MESSAGE AND I HAD NO POWER STEERING. THERE WAS NO WAY I COULD HAVE DRIVEN THE CAR AND I'M THANKFUL THIS DIDN'T HAPPEN A FEW MINUTES EARLIER WHEN I WAS DRIVING ON THE HIGHWAY IN TRAFFIC, IN THE RAIN. FORD HAS HAD A RECALL FOR THIS SAME ISSUE, BUT MY CAR IS NOT LISTED AND NOW IT WILL COST US $1,800 TO HAVE THIS COMMON PROBLEM FIXED BY REPLACING THE COMPUTER THAT HANDLES THE POWER STEERING. THE MECHANIC AT THE FORD DEALER LAUGHED IT OFF SAYING HE SEES IT ALL THE TIME. THE COMPUTER GOES IF YOU TURN HARD OR HIT A BUMP. FORD NEEDS TO OPEN UP THIS RECALL AND COVER THE REPLACEMENT OF THIS SYSTEM.

08/12/2017
Components: AIR BAGS
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

TAKATA RECALL RECEIVED A LETTER FROM FORD CO IN MARCH 2017 THAT STATED AIRBAG SUBJECT TO RECALL AND THAT THEY WILL CONTACT ME WHEN REPLACEMENT AVAIALABLR. STILL HAVE NOT BEEN CONTACTED

08/11/2017
Components: AIR BAGS
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THEIR AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTACTED THE WORLD FORD OF PENSACOLA DEALER, LOCATED ON 6397 PENSACOLA BLVD PENSACOLA FL 32505, WHO INFORMED THE CONTACT THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

08/10/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TAKATA RECALL I RECEIVED A NOTICE FROM FORD THAT OUR 2012 FORD FUSION IS UNDER THE TAKATA RECALL BACK IN MARCH 2017. WHEN WILL THEY GET THIS FIXED? MY SON IS DRIVING THIS VEHICLE AT COLLEGE! THIS IS VERY DANGEROUS. THEY NEED TO FIX THIS ASAP!

08/10/2017
Components: STEERING
Incident Date: 08/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO FORCEFULLY PULL THE VEHICLE OVER AND ASKED AN EYEWITNESS TO ASSIST AND DRIVE THE VEHICLE FOR HER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER REFERRED THE CONTACT TO THE DEALER (HERRING FORD INC, 820 MEMORIAL BLVD, PICAYUNE, MS, 39466). THE DEALER REFUSED TO SERVICE THE VEHICLE WHERE THEY DENIED SERVICING THE VEHICLE UNDER THE RECALL DUE TO THE MILEAGE. AFTER THE CONTACT CALLED THE FORD MANUFACTURER, THE DEALER STATED THAT THEY WERE LOOKING AT THE WRONG INFORMATION AND THE CONTACT WAS CORRECT; HOWEVER, THE DEALER REFUSED SERVICE DUE TO A VERBAL INCIDENT AND STATED THAT THE VEHICLE WAS ALREADY SERVICED IN 2012. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER DEALER (SUPREME FORD OF SLIDELL, 400 E HOWZE BEACH RD, SLIDELL, LA, 70461) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000. ...UPDATED 10/23/17 *BF *JS

08/10/2017
Components: POWER TRAIN
Incident Date: 01/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

DRIVE TRAIN WHINE,SLIGHTLY MORE INTENSE OVER THE YEARS. CAR HAS ORIGINAL TIRES WITH 42000 MILES.

08/05/2017
Components: AIR BAGS
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH 2017 ABOUT THE FRONTAL AIRBAG INFLATORS, AND THE LETTER STATED THAT I WOULD RECEIVE NOTICE WHEN THE PARTS WERE AVAILABLE SO I COULD SCHEDULE THE REPAIRS WITH MY DEALER. THAT WAS ALMOST 5 MONTHS AGO AMD I'M STILL WAITING. WHEN WILL MY VEHICLE BE REPAIRED?

08/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

THE DOOR HANDLE ATTACHMENT BROKE INSIDE THE DOOR FRAME. I HAVE BEEN TOLD BY MANY MECHANICS THIS IS HAPPENING ALOT ON FORD FUSIONS BUT MY VIN NUMBER IS NOT INCLUDED SO I HAVE TO PAY TO HAVE IT FIXED. IF IT IS A FORD FUSION PROBLEM THEM WHY ARE NOT ALL INCLUDED.

08/03/2017
Components: ENGINE
Incident Date: 06/01/2012
Crash: No
Fire: No
Summary

STARTED MAKING NOISE THE FIRST YEAR WE HAD IT AND KEPT GETTING WORSE AS TIME WENT ON!!!!!

07/31/2017
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 07/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

THE ELECTRONIC THROTTLE BODY HAS FAILED TWICE WITHIN 500 MILES. (THE VEHICLE HAS 71500 AS OF THIS WRITING) BOTH TIMES THIS HAS OCCURRED AT APPROXIMATELY 35 MPH WHILE DRIVING ON A FLAT STRETCH OF ROAD AT A STEADY SPEED WITH LITTLE INPUT FROM THE ACCELERATOR. IN BOTH CIRCUMSTANCES THE CAR HAS THUDDED INTO "LIMP MODE" WHERE THE CAR CAN ONLY COAST OF THE ROAD. A RESTART SEEMS TO CLEAR THE PROBLEM.

07/31/2017
Components: AIR BAGS
Incident Date: 01/31/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (TIMBERLAND FORD LOCATED AT 2441 S BYRON BUTLER PKWY PERRY, FL 32348) WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/28/2017
Components: AIR BAGS
Incident Date: 01/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAYETTEVILLE FORD IN FAYETTEVILLE, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/27/2017
Components: STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 07/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

RESTRAINT CONTROL MODULE - SENSOR ASSEMBLY FAILED

07/26/2017
Components: ENGINE
Incident Date: 06/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

CAR INTERMITTENTLY SHUTS DOWN/STALLS OUT WITH NO WARNING WHEN ACCELERATING ,AT ALL SPEEDS AND CONDITIONS. THE LITTLE WRENCH LIGHTS UP ON THE DASH BUT VEHICLE IS NOT THROWING ANY CODES. VERY DANGEROUS SITUATION!!! CALLED THE DEALERSHIP AND NO RECALLS OR ACKNOWLEDGEMENT FROM FORD THAT THERE IS A PROBLEM. HARD TO BELIEVE NO ACTION BEING TAKEN AS OF YET WITH ALL OF THE OTHER COMPLAINTS I HAVE READ FROM OTHER OWNERS. VERY DISAPPOINTED HERE. CAR HAS ALL ROUTINE MAINTENANCE PERFORMED ON IT AND IS VERY WELL CARED FOR, MILEAGE IS JUST OVER 58,000. SURE WOULD APPRECIATE FORD STEPPING UP TO THE PLATE AND STANDING BEHIND THEIR PRODUCT!

07/21/2017
Components: STEERING
Incident Date: 07/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

AFTER STARTING MY CAR, THE POWDER STEERING ASSIST FAULT LIT UP ON THE DASH. I WAS UNABLE TO MOVE MY STEERING WHEEL AT ALL. IT HAPPENED AGAIN THAT AFTERNOON WHEN I GOT BACK IN MY CAR AND STARTED IT,. THE VEHICLE WAS PARKED BOTH TIMES AND ON LEVEL GROUND.

07/20/2017
Components: STEERING
Incident Date: 07/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

THE ELECTRONIC POWER STEERING MOTOR FAILED. THERE IS A DASH ALERT THAT THE POWER STEERING NEEDS SERVICE NOW, ALSO AN ALERT FOR THE AUTOTRAK. THERE IS A FORD RECALL FOR THIS PART ON THE SAME MODEL AND YEAR CAR, BUT FOR WHAT EVER REASON MY CAR'S VIN WAS NOT INCLUDED IN THE RECALL. I HAVE READ NUMEROUS OTHER COMPLAINTS ONLINE FOR THE SAME THING. WHY WAS THE RECALL LIMITED TO CERTAIN VIN #"S AND NOT EVERY VEHICLE THAT HAS THIS PART ON IT. THE DEALER REPAIR IS APPROX. $1700. PLEASE HELP

07/20/2017
Components: STEERING
Incident Date: 07/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

I'M FILING THIS COMPLAINT BEST THE FORD DEALERSHIPS IN CLOVIS/PORTALES, NM. THEY WON'T FIX MY STEERING ISSUES. IT HAS BEEN VERIFIED THAT I NEED A RACK & PINION FOR MY 2012 FORD FUSION.

07/18/2017
Components: STEERING
Incident Date: 07/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15-20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STOPPED OR SLOWED DOWN, THE STEERING WHEEL BECAME STILL ALMOST AS IF IT WERE LOCKED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING THAT THE POWER STEERING MUST BE SERVICED NOW. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE VEHICLE WAS TAKEN TO STEVENS FORD OF MILFORD AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464 WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN CASE NUMBER: CA127256238 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 74,300.

07/18/2017
Components: STEERING
Incident Date: 05/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE STEERING WHEEL COULD NOT TURN LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND POWER ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/01/17*LJ *JS

07/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

THE FRONT SEAT PASSENGER AND FRONT SEAT DRIVER DOOR HAS FAILED AND THE DOOR CAN NOT OPENED FROM THE INSIDE OF THE VEHICLE. THE PASSENGER DOOR OPENER WAS REPAIRED ONE AND A HALF YEARS AGO AND THE DRIVER DOOR IS BEING REPAIRED ON JULY 18, 2017. IN THE EVENT OF AN ACCIDENT, EGRESS FROM THE VEHICLE IS PROBLEMATIC. THE WINDOW MUST LOWERED AND THE DRIVER MUST REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE.

07/13/2017
Components: STEERING
Incident Date: 06/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HILBISH FORD TO GET NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) REMEDIED HOWEVER THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN DID NOT APPLY TO THE RECALL. IN ADDITION, THE CONTACT WOULD BE RESPONSIBLE FOR THE RECALL REMEDY AT THEIR OWN EXPENSE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 97,877.

07/12/2017
Components: STEERING
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND REQUIRED EXCESSIVE FORCE IN ORDER TO MAKE A TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE. THE VEHICLE WAS TOWED TO MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) WHERE IT WAS DIAGNOSED THAT ALL OF THE FRONT LOWER CONTROL ARMS, RSC SHAFT AXLE, REAR SHOCKS, AND FRONT PASSENGER SIDE TIRE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SEARCHED HER VIN ON NHTSA.GOV AND NOTICED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT THE OTHER REPAIRS NEEDED TO BE PERFORMED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

07/11/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

THE DRIVERS INSIDE DOOR HADLE WON'T OPEN THE DOOR. THE CAR WAS SITTING IN MY GARAUGE WHEN THE INSIDE DOOR HANDLE BROKE. FORD IS CHARGING US $240 TO FIX IT. THE CAR ODOMETER HAS ABOUT 46,000 MILES.

07/10/2017
Components: STEERING
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A TURN, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAK AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE SILVER FORD DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 145,000.

07/10/2017
Components: STEERING
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING FAILED AND THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PUGMIRE FORD OF CARTERSVILLE (LOCATED AT 362 N TENNESSEE ST CARTERSVILLE, GA 30120 770-382-5780), BUT WAS NOT DIAGNOSED OR REPAIRED. THE NEXT DAY, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO GENERATE TESTING CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000.

07/10/2017
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 07/01/2017
Crash: No
Fire: No
Summary

TAKATA RECALL I BOUGHT A 2012 FORD FUSION ON FEB 27 2017 ABOUT A WEEK AGO THR STEERING LOCK UP ON ME WHILE I WAS PULLING OUT MY HOUSE WHILE DOING RESEARCH I COME TO FIND OUT THIS CAR HAS A RECALL OF TOOK IT TO FORD N SUPPOSELY THEY FIX THE. ( I DO NOT BELIEVE THEY DID) WELL DUE TO LOCKING UP NOW THEY SAYING THE REAR LOWER CONTROL ARMS ARE BAD N THEY WONT FIX IT. I HAD NOTHING TO DO WITH THIS DAMAGES THAT OBVIOUSLY THE FORD IS COVERING UP. I NEED HELP I HAVE 4 KIDS AND I FEEL THE DEALERSHIP COMMITTED FRAUD BY EVEN HAVING THIS CAR ON THE MARKET IM STUCK WITH A CAR DONT OBVIOUSLY ITS A DEATH TRAP. I HAVE BEEN RESEARCHING AND WHAT IM FINDING OUT IS THAT FORD KEEPS LYING ABOUT ALL THE PROBLEMS THIS CAR HAS. I AM IN SUCH SHOCK AND SICK TO MY STOMACH THAT FORD WILL RATHER KILL PEOPLE THEN TO REMOVE A BAD PRODUCT. I FEEL CHEATED AND VERY WORRY AS TO HOW CAN THEY SLEEP KNOWINGLY THAT THEY ARE KILLING PEOPLE MY LIFE AND MY KIDS LIFES HAVE NO VALUE I NEED HELP ASAP

07/10/2017
Components: STEERING
Incident Date: 07/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR DISPLAYED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT TURN LEFT OR RIGHT WHILE IN THE REVERSE POSITION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). FORD PARKSIDE DRIVE OF KNOXVILLE, TENNESSEE WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD HAVE TO PAY $138 BEFORE PERFORMING THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 75,000.

07/09/2017
Components: STEERING
Incident Date: 07/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

ON JULY 8, 2017 WHILE RIDING AS A PASSENGER AND MY HUSBAND DRIVING WITH OUR 5 YR OLD NIECE IN THE BACK STRAPPED IN HER CAR SEAT. A WARNING ON THE DASH BOARD SHOWED "SERVICE ADVANCETRAC"/"SERVICE POWER STEERING NOW" WE IMMEDIATELY HEADED FOR THE NEAREST AUTO STORE TO PURCHASE POWER STEERING FLUID AND IN DOING SO WE QUICKLY NOTICED THAT MY HUSBAND HAD TO USE MUSCLE AND ADDITIONAL EFFORT TO TURN THE STEERING WHEEL. AFTER FINDING OUT WE HAD AN ELECTRONIC MODULE AND COULD NOT MANUALLY REFILL THE POWER STEERING WE TOOK THE CHANCE OF HEADING HOME WHILE MY HUSBAND CONTINUED TO AGGRESSIVELY GET THE STEERING WHEEL TO TURN WITHOUT ANY ACCIDENT. WHEN LOOKING UP RECALL INFORMATION I NOTICED THAT ACCORDING TO OUR VIN NUMBER OUR 2013FORD FUSION SE WAS NOT OF THE SPECIFIC MODELS COVERED. WE HAVE CALLED THE DEALERSHIP AND WILL HAVE TO WAIT UNTIL JULY 11TH AND PAY $95.00 JUST TO DIAGNOSE THE OBVIOUS PROBLEM AND GET AN ESTIMATE. WE HAVE NEVER RECEIVED A WARNING REGARDING THIS MALFUNCTION FROM FORD THAT OUR LIVES COULD SUDDENLY BE IN DANGER BECAUSE OF THE POWER STEERING GOING OUT AND THE FACT THAT WE LIVE ON MODEST INCOME AND HAVE ONLY ONE CAR. WE EXPECT FORD TO DO THEIR DUE DELIGENCE IN EXTENDING THE RECALL TO COVER THE COST OF THE REPAIR FOR THE POWER STEERING ON OUR 2012 FORD FUSION. WE HAVE ALWAYS AND ONLY PURCHASED OUR CARS FROM FORD AND LOOK FORWARD TO BEING PROVIDED EXCELLENT AND HONORABLE SERVICE IN RETURN SIMPLY BECAUSE IT IS THE RIGHT THING TO DO.

07/06/2017
Components: STEERING
Incident Date: 07/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HACR4******
Summary

I AM A LIEUTENANT ON THE SAINT JOHN FIRE DEPARTMENT IN SAINT JOHN, INDIANA. MY DAUGHTER DRIVES THE 2012 FORD FUSION SE. SHE WAS ON A TRIP IN TEXAS WHEN THIS STEERING FAILURE ACCURED. SHE WAS LUCKY ENOUGH TO BE ABLE TO STEER IT INTO A SAFE PARKING AREA WHEN THIS HAPPENED. SHE WAS 100 MILES FROM HOME WHEN SHE CALLED ME TO TELL ME OF THIS PROBLEM. I RESEARCHED THIS ISSUE ON-LINE AND THAT IS WHEN I DISCOVERED THE ELECTRONIC POWER STEERING FAILURE RECALL # 15S18. EVIDENTLY, THIS HAS EFFECTED OVER 500,000 VEHICLES. BEING IN THE FIRE BUSINESS I AM THANKFUL THAT NOTHING HAPPENED TO MY DAUGHTER WHILE SHE WAS DRIVING THIS VEHICLE. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT OR WORSE !! I ADVISED HER TO DRIVE THE VEHICLE BACK HOME AND TO THE NEAREST FORD DEALERSHIP INSTEAD OF GETTING IT TOWED FROM OVER 100 MILES AWAY IF SHE THOUGHT SHE COULD DRIVE IT SLOW AND SAFELY. SHE WAS INDEED ABLE TO DRIVE IT BACK HOME AND PARKED IT AT THE NEAREST FORD DEALERSHIP CLOSEST TO HER HOME. THE VEHICLE IS THERE RIGHT NOW AS I AM TYPING THIS COMPLAINT. I DO NOT HAVE A COST ESTIMATE FOR THIS REPAIR AS OF YET. I WANT FORD TO TAKE FULL AND COMPLETE RESPONSIBLITY FOR THIS SAFETY RECALL # 15S18 AND PAY FOR ALL EXPENSES TO REPAIR THIS VEHICLE. IF THIS WOULD HAVE BEEN A WORST CASE SCENARIO ( IF YOU KNOW WHAT I MEAN ) THEN WE WOULD BE TALKING ABOUT A LAWSUIT INSTEAD OF A REPAIR AND COSTING FORD MILLIONS OF DOLLARS TO SAY THE LEAST !!

07/05/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 07/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

WARNING: "SERVICE ADVANCETRAC"/"SERVICE POWER STEERING NOW" ON DASH. LOST POWER STEERING. RECALL 15V340000 DOES NOT COVER MY VIN. HAVE TO DRIVE W/O P. STEERING, CANNOT AFFORD TO FIX. OPENED CASE WITH FORD, # CAS-12641499. HOPE TO GET MY VIN INCLUDED IN RECALL.

07/02/2017
Components: STEERING
Incident Date: 07/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

AT 80,000 MILES SERVICE POWER STEERING LIGHT CAME ON AS WELL AS CHECK ADVANCETRAX NOTICE. THE NEXT TIME CAR WAS TURNED OFF AND RESTARTED POWER STEERING WAS COMPLETELY GONE. TOOK TO FORD DEALER AND THEY SAID TIRE WAS UNDERINFLATED BUT IF LIGHT CAME BACK ON NEEDED NEW STEERING COLUMN. FOR $1600. DROVE TWO WEEKS WITH STEERING OK THEN SAME MESSAGE APPEARED AND STEERING WENT OUT SO HAD A MECHANIC(NOT FORD DEALER) REPLACE STEERING COLUMN PART AND NOW TWO WEEKS LATER SAME PROBLEM WITH NO POWER STEERING. READ THAT A RECALL WAS ISSUED FOR THIS PROBLEM FOR FUSIONS MADE AT MEXICO PLANT BUT MY VEHICLE WAS EITHER MADE JUST BEFORE OR JUST AFTER RECALL DATES. RECALL SHOULD BE EXPANDED TO INCLUDE ALL FUSIONS WITH THIS SAME PROBLEM. EACH TIME WARNING MESSAGE CAME ON, IT WASN'T UNTIL CAR WAS TURNED OFF AND RESTARTED THAT POWER STEERING WENT OUT.

06/30/2017
Components: AIR BAGS
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN A REMEDY WOULD AVAILABLE AND DID NOT OFFER ADDITIONAL ASSISTANCE. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/30/2017
Components: AIR BAGS
Incident Date: 03/13/2017
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALLEN VIGIL FORD (LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

06/29/2017
Components: AIR BAGS
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HELMAN FORD LOCATED ON 12220 SOUTHWEST FWY, STAFFORD, TX, 77477) AND THE CONTACT WAS INFORMED THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE DEALER WAS NOT SURE WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY DID NOT KNOW THE RESOLUTION TIME FRAME. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/28/2017
Components: STEERING
Incident Date: 06/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SUNSET FORD (LOCATED AT 11700 GRAVOIS ROAD, ST. LOUIS, MO 63127, TEL: (314) 843-4431) TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED AT THE TIME OF THE COMPLAINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

06/26/2017
Components: AIR BAGS
Incident Date: 06/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE PASSENGER AIR BAG OFF WARNING LIGHT ILLUMINATED EVEN WHEN THERE WAS A PASSENGER SEATED. THE CONTACT INFORMED THE MCLORTY FORD DEALER WHO STATED THAT THE PASSENGER AIR BAG BEING OFF WAS NOT OF CONCERN. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

06/23/2017
Components: STRUCTURE
Incident Date: 09/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

THE INTERIOR DOOR HANDLE AFTER NORMAL USE CAN BREAK, LEAVING OCCUPANT STUCK IN VEHICLE IF UNABLE TO CLIMB TO ANOTHER SEAT OR ROLL WINDOW DOWN TO OPEN DOOR WITH OUTSIDE HANDLE.

06/23/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/21/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0CG3CR******
Summary

IN APRIL 2017 I HAD A RECALL ON THROTTLE BODY. I QUICKLY TOOK THE CAR TO DEALER FOR REPAIR. ON 6/21/17 I WAS DRIVING AND THE CAR SUDDENLY DIED AND WOULD NOT START. AFTER HAVING CAR TOWED TO DEALER I AGAIN HAD THROTTLE BODY AND MOTOR ASSEMBLY REPLACED

06/23/2017
Components: AIR BAGS
Incident Date: 06/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

RECEIVED RECALL IN MARCH 2017 AND HAVE NO RESPONSE, CANNOT FIND INFORMATION, IT DOES NOT MAKE ME FEEL SAFE , OR WHY I TRUST YOU

06/16/2017
Components: AIR BAGS
Incident Date: 06/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ASHEVILLE FORD LINCOLN 611 BREVARD RD, ASHEVILLE, NC 28806 (828) 253-2731) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND SHE DID NOT FEEL SAFE DRIVING THE VEHICLE. THE CONTACT INQUIRED ABOUT A LOANER VEHICLE, BUT WAS DENIED BY THE MANUFACTURER AND DEALER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/13/2017
Components: STEERING,SUSPENSION,ELECTRICAL SYSTEM
Incident Date: 06/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

AFTER POWER STEERING FAILED, CAR WAS REPAIRED UNDER A RECALL NOTICE AT LOCAL FORD DEALERSHIP. THE STEERING RACK WAS REPLACED. 3 HOURS AFTER PICKING UP THE CAR, WHEN LEAVING WORK, THE POWER STEERING FAILED AGAIN WHILE IN MOTION ON A CITY STREET GOING UNDER 40 MPH DECELERATING COMING TO A RED LIGHT. RECEIVED WARNING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCTRAC." THESE ARE THE SAME WARNINGS RECEIVED PRIOR TO REPAIR. THE CAR WENT IMMEDIATELY AND GROSSLY OUT OF ALIGNMENT. ABOVE 55 MPH, THE CAR SHAKES SEVERELY. FORD DEALERSHIP SAYS THE REPAIR NEEDED FALLS UNDER THE TSB 11-11-3 RELATED TO HIGH FRICTION IN THE CONTROL ARMS; HOWEVER, THE TSB STATES THAT THIS PROBLEM ONLY CAUSES THE STABILITY/TRACTION INSTRUMENT CLUSTER TO ILLUMINATE. THE DEALERSHIP SAYS EVERYTHING UNDER MY CAR LOOKS TO BE IN GOOD CONDITION AND THAT THIS HAS TO BE THE PROBLEM, STATING THAT THE HIGH FRICTION IS CAUSING THE POWER STEERING PUMP TO LOCK UP WHICH IS THEN FAILING THE POWER STEERING ALL TOGETHER. THIS IS A SAFETY CONCERN AND SHOULD BE INCLUDED IN THE RECALL ON THE POWER STEERING MODULE. THE VEHICLE HAS 145,000 MILES. IT HAS BEEN DRIVEN FOR 6 YEARS WITHOUT ISSUE.

06/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

DRIVER DOOR WILL NOT OPEN FROM THE INSIDE. MUST ROLL DOWN THE WINDOW TO OPEN IT FROM THE OUTSIDE. THE UNLOCK BUTTON STAYS HALF OPEN; WON'T MOVE EITHER WAY.

06/10/2017
Components: POWER TRAIN,ENGINE
Incident Date: 06/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

MY 2012 FORD FUSION SEL, WHEN ACCELERATING FROM A STATIONARY POINT ON A CITY STREET, MY ENGINE LOSES POWER AND STARTS TO SPUTTER BEFORE THE ENGINE SHUTS OFF ON ITS OWN. THIS PROBLEM HAS HAPPENED MANY TIMES IN THE MIDDLE OF TRAFFIC, WHERE I'D HAVE TO COMPLETELY STOP, PUT THE GEAR IN PARK, AND RESTART THE ENGINE.

06/05/2017
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

CAR READS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". VEHICLE IS DIFFICULT TO STEER AND TAKES MAXIMUM EFFORT TO CONTROL. FIRST WARNING GENERATED WHILE PARKED AND UPON STARTING THE VEHICLE. NO PRIOR INDICATIONS TO A PROBLEM.

06/02/2017
Components: STEERING
Incident Date: 05/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING UNIT WAS REPROGRAMMED PER AN UNSPECIFIED RECALL REPAIR. TWO YEARS LATER, THE STEERING LOST POWER WHEN THE VEHICLE WAS PLACED IN REVERSE AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, REINEKE FORD IN LINA, OHIO, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE FAILURE WAS ALREADY REMEDIED PER AN UNSPECIFIED RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

06/01/2017
Components: AIR BAGS
Incident Date: 01/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GUS MUCHADO FORD AT 305-238-9211) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT COULD LOCATE A DEALER FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/29/2017*JS *JS *JS

05/30/2017
Components: STEERING
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC5CR******
Summary

TWO MONTHS AGO, I WAS DRIVING AND MY STEERING BECAME VERY DIFFICULT TO HANDLE. THERE WAS A WHINING SOUND EVERY TIME I MADE A TURN. CHECKED THE POWER STEERING FLUID AND IT WAS COMPLETELY EMPTY. I REFILLED IT AND A COUPLE OF WEEKS AGO, I STARTED HAVING TROUBLE WITH STEERING AND THE WHINE WHEN TURNING WAS BACK. THE POWER STEERING FLUID RESERVOIR WAS EMPTY AGAIN. I HAVE REFILLED THE RESERVOIR AGAIN. NO OBVIOUS SIGNS OF LEAKAGE. THERE IS A RECALL FOR SOME 2012 FORD FUSIONS BUT I HAVE NOT FOUND MINE INCLUDED IN THE RECALL.

05/29/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG1CR******
Summary

THIS CAR HAS A MAJOR PROBLEM WITH THE GAUGES THAT ALSO PREVENTS THE AIR CONDITIONING AND RADIO WORKING PROPERLY PLUS CERTAIN EXTERNAL LIGHTS AND DIRECTIONAL LIGHTS AS WELL AS THE HIGH BEAM INDICATOR. THIS IS GOING ON ALMOST A YEAR NOW AND THE GAUGES WILL "BLACK OUT" AS WELL SO YOU CANT SEE HOW FAST YOU ARE GOING OR OTHER FUNCTIONS. THIS SHOULD BE A MAJOR SAFETY CONCERN. I DO HAVE SOME VIDEO OF THE PROBLEM I WILL ATTACH. THIS HAPPENS ALL THE TIME IF THE CAR IS SITTING OR IN MOTION. FOR SOME REASON I CANT POST THE VIDEO OF THE PROBLEM BUT THERE ARE PLENTY OF THE SAME ONES ON YOU TUBE.

05/27/2017
Components: STRUCTURE
Incident Date: 05/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE INTERIOR DRIVERS DOOR HANDLE WILL NOT OPEN THE DOOR AND THE WINDOW HAS TO BE ROLLED DOWN TO USE THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN INTO VETERANS FORD IN METAIRIE, LA WHERE THEY LOOKED AT THE ISSUE AND THEN SCHEDULED AN APPOINTMENT TO REPAIR IT. I BROUGHT IT IN FOR THE APPOINTMENT AND THEY SAID THEY COULDN'T GET TO IT FOR THREE DAYS AND THAT THEY WOULD HAVE TO LOOK AT IT AGAIN AND DECIDE WHAT TO DO. I EXPLAINED MY SAFETY CONCERNS TO TWO DIFFERENT REPRESENTATIVES BUT THEY STILL WOULD NOT TAKE ANY ACTION.

05/25/2017
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE CHECK ENGINE AND WRENCH WARNING ICONS ILLUMINATED. AT A TRAFFIC LIGHT, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL ON THE ENGINE THROTTLE BODY, BUT HER VIN WAS NOT INCLUDED. THE MANUFACTURER PROVIDED THE CONTACT WITH THE PHONE NUMBER TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

05/19/2017
Components: AIR BAGS
Incident Date: 05/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

RECALL STATES THERE IS A SAFETY DEFECT WITH THE AIRBAGS THAT COULD CAUSE INJURY OR DEATH. ANY SAFETY DEFECT THAT CAN CAUSE INJURY OR DEATH MAKES THE VEHICLE UNSAFE TO DRIVE AND PLACES THE OCCUPANTS AT RISK OF PERSONAL INJURY OR LOSS OF LIFE. IT NHTSA LEGAL AND MORAL RESPONSIBILITY TO PROTECT THE PUBLIC FROM SUCH SAFETY DEFECTS. OTHER THAN THE RECALL NOTICE, THE FORD MOTOR COMPANY WILL NOT PROVIDE ANY DETAIL OR UPDATE ON WHEN THEY WILL FIX THE DEFECT OTHER THAN TO SAY WE WILL SEND YOU A LETTER. FORD PROVIDED A NUMBER TO CALL FOR ADDITIONAL INFORMATION, BUT THE ONLY INFORMATION THEY PROVIDE IS THAT THERE IS NOTING THEY CAN DO AND THEY WILL SEND A LETTER AT SOME POINT IN THE FUTURE. I REALLY WISH THE NHTSA WOULD REALLY DO THEIR JOBS TO PROTECT THE PUBLIC AND INSURE THESE COMPANIES CORRECT THESE LIFE THREATENING SAFETY DEFECT AND PROVIDE THE CONSUMERS SAFE ALTERNATIVE TRANSPORTATION UNTIL THEY CAN FIX THE LIFE THREATENING SAFETY DEFECTS IN THE VEHICLES THEY HAVE SOLD. THIS IS THE SECOND COMPLAINT FILED AND NHTSA DID NOT RESPOND TO THE INITIAL COMPLAINT. FAILURE TO RESPOND TO THIS COMPLAINT WILL LEAD TO A FORMAL COMPLAINT TO THE OIG ON YOUR NEGLIGENCE IN THIS MATTER!

05/19/2017
Components: AIR BAGS
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT HE WOULD RECEIVE ANOTHER NOTICE WHEN THE PART BECOMES AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/15/2017
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

AS I WAS DRIVING DOWN THE ROAD, MY WARNING SENSORS BEEPED ALONG WITH THE WORDS FLASHING THAT SAID 'POWER STEERING FAILURE.' THANKFULLY I WAS NOT ON A BUSY HIGHWAY AND THERE WAS A GAS STATION CLOSE BY. I IMMEDIATELY PULLED INTO THE NEAREST GAS STATION YET THE STEERING WHEEL WOULD HARDLY TURN. I BOUGHT SOME POWER STEERING FLUID AND PUT THAT IN THE CAR YET IT STILL WOULD NOT TURN PROPERLY. I HAD THE CAR TOWED TO MY LOCAL FORD DEALERSHIP THE NEXT AM. AFTER FORD LOOKED AT THE CAR, THEY CALLED ME TO TELL ME THAT IT NEEDED A POWER STEERING GEAR BOX REPLACED AND WOULD COST $1,675.00. AFTER TALKING TO THEM AND OBTAINING A SECOND QUOTE FROM A DIFFERENT REPAIR SHOP, I WAS THEN INFORMED THAT THERE WAS A RECALL THAT INVOLVED THE POWER STEERING ASSIST. I THEN CALLED FORD MANUFACTURER TOLL FREE AND THEY INFORMED ME THAT YES THERE WAS A RECALL YET BECAUSE I DID NOT TAKE MY CAR IN TO HAVE IT CHECKED IN 2015, THAT FORD WOULD NOT COVER THE COST OF THIS REPAIR. I INFORMED THE MAN THAT I WAS NOT TOLD OF ANY RECALL SO HOW WOULD I HAVE KNOWN TO TAKE IT TO THE SHOP? FURTHERMORE, I HAVE TAKEN MY CAR TO THIS DEALERSHIP AFTER THE RECALL WAS PUBLISHED (FOR A DIFFERENT ISSUE) AND THEY DID NOT SAY ANYTHING TO ME AT THAT TIME ABOUT THERE BEING AN OPEN RECALL. I FEEL THAT FORD SHOULD HAVE SAID SOMETHING AT THE TIME I WAS THERE FOR A DIFFERENT ISSUE IF THERE WAS AN OPEN RECALL ON MY VEHICLE. NOW I AM BEING CHARGED $1675 FOR A REPAIR THAT FORD HAS FIXED FOR OTHER CONSUMERS FOR FREE OF CHARGE. THIS WILL BE MY LAST FORD CAR AS THE CUSTOMER SERVICE WAS EXTREMELY UNFAIR. I FEEL THAT I SHOULD BE REIMBURSED FOR THE CHARGES THAT I AM SPENDING TO REPAIR MY CAR.

05/11/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

DRIVING ON 6 LANE DIVIDED HIGHWAY DURING MORNING RUSH HOUR TRAFFIC AT ABOUT 30 MPH WHEN I LOST POWER TO THE VEHICLE AND WRENCH LIGHT CAME ON. GOT PUSHED TO THE DEALER THAT WAS A BLOCK AWAY. THE DEALER SAID THEY DID THEIR $129 TEST - NO FAULTS AND MY CAR WAS READY TO DRIVE HOME. I WASN'T GOING TO LEAVE UNTIL IT WAS SAFE TO DRIVE. THERE WAS ANOTHER $129 TEST THAT THEY COULD DO. THIS TEST DIDN'T FIND ANYTHING BUT WHEN THE TECH WAS DRIVING IT STALLED ON HIM. THEY REPLACED THE PURGE VALVE ( FOR FREE, WASN'T CHARGED FOR EITHER TEST) BUT HE HOPED THAT THIS FIXED THE PROBLEM. TWO DAYS LATER, HAD THE SAME PROBLEM ON ANOTHER 6 LANE DIVIDED HIGHWAY GOING ABOUT 30 MPH AND WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME. I LET THE VEHICLE SIT FOR ABOUT 5 MINUTES AND IT WAS ROUGH STARTING BUT GOT BACK TO THE DEALERSHIP. IT'S BEEN AT THE DEALERSHIP FOR OVER 24 HOURS AND THEY ARE "SCRATCHING" THEIR HEADS TO DETERMINE WHAT IS WRONG.

05/10/2017
Components: STEERING
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE AT 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE CASE TO SEE WHAT THEY COULD DO, ALTHOUGH THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

05/10/2017
Components: ENGINE
Incident Date: 04/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE BOLT FROM THE ENGINE FRACTURED AND HIT THE CV JOINT. GREASE FLOODED THE CV JOINT WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,894. UPDATED 07/11/17*LJ CONSUMER STATED HE WORKED ON THE VEHICLE ENGINE TO GET THE BROKEN BOLT OUT, BUT WAS NOT ABLE, BECAUSE HE DID NOT HAVE THE RIGHT TOOL. UPDATED 9/28/18 *JB

05/08/2017
Components: ENGINE
Incident Date: 06/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

SMALL EVAPORATIVE LEAK ATTRIBUTED TO THE FUEL FILLER NECK AS PART OF THE CAPLESS GAS SYSTEM. THIS YEAR, MAKE, MODEL PRESENTS CONSISTENT ISSUES IN THIS AREA. PREVIOUS MODEL YEARS HAD RECALLS ASSOCIATED WITH THIS ISSUE, BUT NOT THE 2012 FOR SOME REASON.

05/08/2017
Components: WHEELS
Incident Date: 03/05/2017
Crash: No
Fire: No
Summary

WE PURCHASED A CAR FROM MILLER USED CARS 4477. VESTAL PARKWAY, VESTAL NY. 2012 FORD FUSION, 30,000 MILES, GOT IT HOME AND STARTED TO LOOK IT OVER. I REALIZED THE TIRES ON THE REAR OF THE CAR WE'RE SEVERELY DRY ROTTED AND THE DATE ON THEM WERE FROM 2011. I CONTACTED THE SERVICE MANAGER JOSH AND HE TRIED TO SELL ME TIRES. HE TOLD ME THEY DON'T REJECT TIRES FOR DRY ROTTED SIDEWALLS. I WAS DONE DEALING WITH THEM AT THIS POINT AND I WANT THEM EXPOSED. THIS CAR WAS UNSAFE.

04/27/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG0CR******
Summary

"TAKATA RECALL" I HAVE A VIBRATION COMING FROM THE FRONT END AT HIGH WAY SPEEDS. SEEMS TO BE THE FRONT PASSENGER SIDE. VIBRATION ONLY OCCURS DURING THE SPEEDS OF 50 TO 60 MPH. ANYTHING ABOVE OR BELOW THAT IS FINE. I HAVE HAD NEW TIRES, TIRES ROTATED, BALANCED, ALIGNMENT, AND JUST AN OVER ALL INSPECTION WITH NO RESULTS.

04/25/2017
Components: STEERING,AIR BAGS
Incident Date: 11/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ABILITY SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING GEAR NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE POWER STEERING MODULE WAS REPROGRAMMED PER A MANUFACTURER RECALL IN MAY OF 2016. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE VEHICLE EXCEEDED THE MILEAGE TO BE REPAIRED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,333. THE CONSUMER REQUESTED A STATUS UPDATE ON THE VEHICLE OWNER'S QUESTIONNAIRE. *JS THE CONSUMER STATED THERE WAS AN AIR BAG RECALL REPAIR ISSUED FOR THE VEHCILE, BUT THE PARTS WERE NOT AVAILABLE. *JS

04/07/2017
Components: STEERING
Incident Date: 04/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

POWER STEERING WENT OUT WHILE DRIVING THE CAR. FORD HAS ISSUED A RECALL, BUT MY CAR FOR SOME REASON DOESN'T FALL UNDER IT.

04/07/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

2012 FUSION. BUILD DATE 12/11 DRIVERS DOOR WOULD NOT OPEN AFTER PARKING AT WORK. INTERIOR HANDLE WOULD NOT RETURN TO NORMAL POSITION. IT WAS STOPPING ABOUT 1/8" FROM FULLY RETRACTING. DOOR WOULD ALSO NOT LOCK WITH ELECTRIC LOCKS. HAD TO CLIMB OUT THE PASSENGER SIDE. IT WOULD OPEN FROM THE OUTSIDE THOUGH.

04/04/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 02/04/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 13 MPH, THE DRIVER'S SIDE DOOR LATCH FRACTURED AND THE DOOR SWUNG OPEN. THE DEALER REPLACED THE DOOR LATCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

04/04/2017
Components: STRUCTURE
Incident Date: 03/29/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE DID NOT OPEN THE DOOR. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT PROVIDED.

04/03/2017
Components: AIR BAGS
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG2CR******
Summary

TAKATA RECALL. FORD SENT RECALL LETTER FOR VEHICLE AIRBAG DEFECT. THEY SAY THE REPLACMENT IS NOT AVAILABLE. I HAVE CONTACTED LOCAL DEALER, AND NATIONAL CALL NUMBER TO COMPLAIN AND TRY TO GET REPAIR OF THE RECALL DEFECT. IT IS NOT AVAILABLE. NO ONE KNOWS WHEN IT WILL BE AVAILABLE. MAYBE MONTHS. I WAS TOLD THE PART MUST BE DESIGNED AND MFG, BEFORE AVAILABLE. I REQUESTED INTERIM REPAIR OR LOANER. NONE IS AVAILABLE. I TOLD THEM MY CONCERN OF DRIVING VEHICLE WITH DEFECT. THEY SAY FORD DOES NOT KNOW OF ANY PROBLEM WITH THE AIRBAGS. IF NO PROBLEM, WHY ARE THEY RECALLING? MY VEHICLE RE-SELL VALUE IS LOST WITH THE DEFECT PRESENT. I THINK FORD IS NOT TAKING CARE OF THIS RECALL. SENDING ME A LETTER NOTICE, WITH NO FIX, IS NOTHING. I CANNOT SELL, REPLACE, GET A NEW CAR OR QUIT DRIVING THE CAR WHILE I WAIT FOR FORD.

04/03/2017
Components: ENGINE
Incident Date: 03/03/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND SLOWING TO A STOP, THE CONTACT NOTICED AN ABNORMAL SMOKE ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS LIKE BURNING OIL. AN INDEPENDENT MECHANIC DETERMINED THAT THERE WAS EVIDENCE OF AN OIL LEAK, BUT COULD NOT LOCATE ITS ORIGIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 97,900.

04/03/2017
Components: POWER TRAIN
Incident Date: 04/02/2017
Crash: No
Fire: No
Summary

I OWN A 2012 FORD FUSION AND THE CAR HAS STARTED SHUTTING DOWN WHEN I SLOW AND WHILE STOPPED AT LIGHTS. IT JERKS AT TIMES WHICH MADE ME THINK IT WAS BAD GAS OR SOMETHING LIKE THAT. THEN IT STARTED SHUTTING OFF. I'VE TAKEN IT TO SEVERAL AUTO PLACES AND NO ONE CAN TELL ME WHAT IT IS. I HAVE READ AND RESEARCHED THIS PROBLEM AND FOUND THAT IT'S HAPPENING A LOT. WHY IS THERE NOT A RECALL FROM FORD ON THIS? I WILL THINK TWICE FROM BUYING ANOTHER FORD..

04/03/2017
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 04/01/2017
Crash: No
Fire: No
Summary

THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE; I HAD TO ROLL THE WINDOW DOWN AND FLIP THE OUTSIDE LATCH. I WAS THINKING THIS COULD BE A SAFETY ISSUE IF IT HAPPENED IN AN EMERGENCY THE DEALER SAID IT WAS A COMMON PROBLEM AND THAT THERE WAS NO RECALL ON THIS ISSUE. THEY REPLACED THE "LEFT FRONT DOOR INSIDE HANDLE". THEY SAID IT WAS AN ELECTRICAL PROBLEM.

04/03/2017
Components: STEERING
Incident Date: 03/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE STARTING THE VEHICLE, THE INSTRUMENT PANEL WARNING MESSAGE DISPLAYED "POWER STEERING ASSIST FAILED" AND "SERVICE ADVANCE TRAC". THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. WHILE DRIVING VARIOUS SPEEDS, IT WAS DIFFICULT FOR THE CONTACT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,800.

03/30/2017
Components: STEERING
Incident Date: 03/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN AT 10 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 137,561.

03/29/2017
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

FOR A WHILE KNOW MY CAR WOULD RANDOMLY STOP. ALL OF A SUDDEN IT WOULD DECREASE IN SPEED AND THEN SHAKE AT WHICH TIME I WOULD PULL OVER AND SHUT THE CAR DOWN AFTER SOME TIME I AM ABLE TO START THE CAR UP AGAIN AND GET BACK ON THE ROAD. NO MECHANIC CAN ACTUALLY FIND ANYTHING WRONG WITH MY CAR SO THEY JUST KEEP TELLING ME TO COME BACK IF IT DOES IT AGAIN. AT FIRST I THOUGHT IT WAS THE FUEL FILTER SO I WAS TOLD BY THE MECHANIC TO USE FUEL INJECTION CLEANER IN MY CAR. I HAVE DONE THAT AND IT APPEARED TO WORK HOWEVER IT STARTED UP AGAIN. I HAVE BEEN HAVING THIS ISSUE OFF AND ON FOR A WHILE BUT CAN NEVER FIND THE ISSUE. I AM WONDERING WHY HASN'T THERE BEEN A RECALL ON THIS. I NOTICED THAT WITH THIS MODEL YEAR EVERYONE IS HAVING THE SAME ISSUE. I LIVE IN HOUSTON AND OUR FREEWAYS ARE NOT THE BEST PLACES TO BREAK DOWN.

03/28/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJAXCR******
Summary

TAKATA RECALL FORD REFUSING TO ISSUE A LOANER STATING THAT IT IS NOT ELIGIBLE. CONSUMER IS AT RISK WHILE DRIVING WITH PASSENGERS.

03/27/2017
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/22/2017
Components: POWER TRAIN,ENGINE
Incident Date: 11/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE FAILED TO ACCELERATE, LUNGED FORWARD, AND JERKED WHILE IN MOTION OR MAKING A TURN. IN ADDITION, THE POWER TRAIN WARNING INDICATOR FLASHED SEVERAL TIMES. TWO DEALERS WERE NOTIFIED OF THE FAILURE, BUT THE DTC WAS NOT PRESENT; THEREFORE, THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED. THE MANUFACTURER HAD A SERVICE CAMPAIGN, BUT REFUSED TO PROVIDE A SOLUTION. THE DEALER WOULD NOT REPLACE THE PART UNLESS THEY COULD DETERMINE THE FAILURE. THE CONTACT WAS ABLE TO ORDER THE PART FROM THE MANUFACTURER AND REPLACED THE ELECTRONIC THROTTLE BODY. THE MANUFACTURER HAD NOT ISSUED A RECALL. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (ENGINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.

03/21/2017
Components: SEAT BELTS
Incident Date: 01/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

THE DRIVERS SEAT SEATBELT DOES NOT WANT TO STAY BUCKLED.

03/17/2017
Components: STEERING,AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

"TAKATA RECALL" AND VEHICLE SPEED LIMIT POSSIBLE STEERING PROBLEM.

03/16/2017
Components: AIR BAGS
Incident Date: 03/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE MANUFACTURER STATED THAT THE CONTACT WOULD NEED TO WAIT UNTIL THE NOTICE WAS RECEIVED, BUT PROVIDED NO SPECIFIC TIMEFRAME. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/16/2017
Components: STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 11/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS EXPERIENCING ISSUES WITH THE STEERING COLUMN IN THE VEHICLE. THE DEALER INSPECTED AND REPAIRED THE VEHICLE, BUT PROVIDED NO WRITTEN DIAGNOSIS TO VERIFY WHAT WAS REPAIRED. IN ADDITION, THE TRACTION CONTROL AND EPS WARNING INDICATORS RANDOMLY FLASHED. AS A RESULT, THE POWER STEERING AND TRACTION CONTROL FAILED RANDOMLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). IN ADDITION, THE TPMS WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN THE RECALL REPAIR WOULD BE PERFORMED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/13/2017
Components: STEERING
Incident Date: 03/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO OPERATE. THE DEALER DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

03/13/2017
Components: AIR BAGS
Incident Date: 03/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TAKATA RECALL-I RECEIVED A LETTER FROM FORD THIS MONTH (03/2017) THAT MY VEHICLE WAS AFFECTED. MY VIN IS NOT LISTED ON THE NHTSA WEBSITE AND IS NOT AVAILABLE TO YOUR REPRESENTATIVE WHEN I CALLED THE NHTSA. I CALLED FORD HQ, AND MY CAR IS AFFECTED. I DO NOT FEEL SAFE DRIVING MY CAR (I LIVE IN FLORIDA-A "ZONE A", HIGH-RISK STATE) AND DRIVE FREQUENTLY. I WAS TOLD BY A REPRESENTATIVE WHEN I CALLED FORD THAT THE NHTSA HAS STATED THAT THE CARS ARE PERFECTLY SAFE TO DRIVE AND THAT I SHOULD NOT BE CONCERNED. I SEARCHED YOUR WEBSITE AND DID NOT FIND ANY INFORMATION STATING THIS. WHEN I CALLED, A REPRESENTATIVE FROM THE NHTSA TOLD ME THAT THIS IS NOT CORRECT AND THAT THE NHTSA HAS NOT RELEASED ANY SUCH STATEMENT. I THOUGHT IT WAS IMPORTANT FOR YOU TO KNOW THAT FORD REPRESENTATIVES ARE USING YOUR NAME AND CREDIBILITY AS AN AGENCY TO DECEIVE THEIR CUSTOMERS AND LEAD THEM TO BELIEVE THAT THEY ARE PERFECTLY SAFE DRIVING CARS WITH TAKATA AIRBAGS.

03/13/2017
Components: AIR BAGS
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/19/17*LJ UPDATED 05/24/2017*JS

03/12/2017
Components: STEERING
Incident Date: 03/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

STEERING: ELECTRIC POWER ASSIST SYSTEM IS OUT AND POWER STEERING IS NOT FUNCTIONING

03/10/2017
Components: AIR BAGS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/08/2017
Components: STEERING
Incident Date: 03/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOGA4CR******
Summary

POWER STEERING FAILED *WHILE DRIVING* VEHICLE ON A CITY STREET IN HIGH TRAFFIC AREA. ACCORDING TO FORD SERVICE, THIS WAS PARTIALLY DUE TO THE RECALLED SENSOR FOR POWER STEERING (ACTION 15N01). HOWEVER, THERE WAS ALSO PHYSICAL STEERING GEAR BINDING. THERE ARE NUMEROUS SIMILAR COMPLAINTS WITH SIMILAR REMEDY (ABOUT $2,000 TO REPLACE ENTIRELY). THE PHYSICAL ISSUE HAS NOT BEEN INCLUDED IN THE FORD RECALL (FSA TITLE: EPAS STEERING EFFORTS), BUT IS HAPPENING WITH SUFFICIENT FREQUENCY TO OTHER VEHICLES TO CONCLUDE THAT THIS POSES A CREDIBLE SAFETY RISK.

03/07/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

WHILE DRIVING ON A HIGHWAY, THE TCS INDICATOR LIGHT CAME ON AND LOST POWER STEERING. THE FOLLOWING MESSAGES ALSO CAME ON - "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC"

03/06/2017
Components: STEERING
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

VEHICLE WAS STATIONARY AND THE ELECTRONIC POWER STEERING FAILED.

03/06/2017
Components: STEERING
Incident Date: 01/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TAKATA RECALL. WHILE DRIVING DOWN A CITY STREET I LOST MY POWER STEERING. I TOOK THE CAR TO MY LOCAL FORD DEALER AND I WAS TOLD MY POWER STEERING ASSIST HAD FAILED BUT MY VIN WASN'T ONE OF THE RECALLS. MY CAR HAS BEEN SITTING IN MY DRIVEWAY EVER SINCE IT HAPPENED. IT IS NOT DRIVABLE.

03/06/2017
Components: AIR BAGS
Incident Date: 03/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

FORD MOTOR COMPANY HAS NOTIFIED ME THAT THE VEHICLE HAS A SERIOUS SAFETY DEFECT WITH THE AIRBAG SYSTEM WHERE THE INFLATOR MAY RUPTURE RESULTING IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. AS THIS STATEMENT INDICATES THE DEFECT CAN CAUSE LIFE THREATENING INJURIES THIS DEFECT MAKES THE VEHICLE UNSAFE TO DRIVE AS IT PUTS THE DRIVER AND PASSENGER AT RISK OF SERIOUS INJURY OR DEATH DUE TO THIS KNOWN SAFETY DEFECT. FORD MOTOR COMPANY REPRESENTATIVE STATE THEY DO NOT HAVE THE PART TO MAKE THE NECESSARY REPAIRS TO CORRECT THE SERIOUS LIFE SAFETY DEFECT WITH THE VEHICLE AND DO NOT KNOW WHEN THEY WILL HAVE THE PARTS. THIS IS A KNOW LIFE THREATENING SAFETY DEFECT THAT PLACES THE OCCUPANTS OF THE VEHICLE AT RISK OF SERIOUS INJURY OR DEATH EVERY TIME THE VEHICLE IS DRIVEN PLACING FORD MOTOR COMPANY AND THE NHTSA CRIMINALLY LIABLE OF ANY INJURIES AND DEATHS THAT MAY OCCUR DUE TO THEIR NEGLIGENCE IN REMOVING THOSE VEHICLES FROM THE ROADS AND PROVIDING THE OWNERS A SAFE ALTERNATIVE UNTIL THE MANUFACTURERS CAN PRODUCE THE PARTS AND MAKE THE NECESSARY REPAIRS TO CORRECT THE SERIOUS LIFE THREATENING SAFETY DEFECT IN THESE VEHICLES.

03/03/2017
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 02/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

I JUST HIT 40,000 MILES, VEHICLE HAS BECOME VERY UNSAFE, WHILE DRIVING VEHICLE SHUTS OFF. ACCELERATION TAKE TOO LONG AND ONCE IT KICKS IN IT SLAMS INTO GEAR. IF I NEED TO REVERSE IT WON'T FIND THE GEAR AND WHEN IT DOES , I SLAMS INTO GEAR, THE WRENCH CONTINUES TO APPEAR ON DASH WHEN SAID EVENT IS HAPPENING. THERE SHOULD BE A RECALL ON THAT TRANSMISSION OR ENGINE. VERY UNSAFE. WHEN VEHICLE STALLS IT BECOMES A HAZARD TO EVERYONE AROUND ME. IF SOMEONE COULD PLEASE CONTACT ME THIS WOULD BE GREAT. UPON SEARCHING WHAT THE PROBLEM COULD BE I NOTICED NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE. PLEASE HELP! I DON'T HAVE ANY PHOTOS OF THE VEHICLE SHUTTING DOWN AND WHAT A HAZARD IT CAN BE . TELL ME WHAT TO DO PLEASE.

03/02/2017
Components: STEERING
Incident Date: 08/01/2016
Crash: No
Fire: No
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE WHILE DRIVING DOWN THE STREET. *SMD

03/01/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

PLEASE REFER TO ATTACHED FILES.

02/27/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKING THE VEHICLE, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED AND FAILED TO LATCH CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 52,000.

02/24/2017
Components: STEERING
Incident Date: 02/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

I CAN'T STEER MY CAR. MESSAGE SAYING "POWER STEERING ASSIST FAIL" APPEARS ON THE DASH EXTREMELY HARD TO TURN MY CAR .

02/17/2017
Components: STEERING
Incident Date: 02/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

DRIVING 70 MPH ON FREEWAY AND POWER STEERING FAILURE LIGHT WENT ON AND IMMEDIATELY LOST POWER STEERING. WAS EXTREMELY DIFFICULT TO DRIVE THE CAR BUT WAS ABLE TO GET THE CAR OFF THE FREEWAY WITH NO ONE BEING INJURED. CALLED FORD AND WAS TOLD OUR 2012 FORD FUSION SEL WAS NOT COVERED UNDER THE RECALL THE FOR THIS KNOWN DEFECT. WAS TOLD IT WAS NOT A SAFETY ISSUE BECAUSE IT WAS NOT INCLUDED IN THE RECALL!!!

02/17/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED AT VARIOUS TIMES AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE STALLED, IT LOST STEERING AND BRAKING ABILITY. THE DEALER FAILED TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN A PREVIOUS TSB; HOWEVER, THE TSB INFORMATION WAS NOT AVAILABLE NOR FOUND IN THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

02/15/2017
Components: AIR BAGS,STRUCTURE
Incident Date: 02/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD HAD A CRACK AROUND THE AIR BAG PORTION OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER CONFIRMED THAT THERE WERE SEVERE CRACKS AROUND THE AIR BAG AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 03/29/17 LJ *CN

02/15/2017
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 02/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

LOSS OF POWER STEERING ASSIST. NOT ALL THE TIME DOOR LATCH WILL NOT OPEN FROM THE INSIDE

02/14/2017
Components: SERVICE BRAKES
Incident Date: 02/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

2012 FORD FUSION PURCHASED FROM AUTOFAIR FORD 08/11 2.5LTR , 6 SPEED MANUAL, 62K MILES ORIGINAL OWNER. ON 02/09/2017 ABOUT 2 PM UPON APPROACHING A RURAL STOP SIGN EXPERIENCED AN ABS BRAKE ACTION DUE TO VERY SLIPPERY SNOW CONDITIONS. I STOPPED VERY SLOWLY AND WAS SURPRISED THE ABS ACTIVATED, IN FACT I DON'T THINK I HAVE EVER HAD THEM ACTIVATE LIKE THIS. 5 VERY LOUD BANGING SOUNDS AS SOMEONE WAS HITTING THE FRONT UNDERSIDE OF CAR WITH A LARGE HAMMER. I IMMEDIATELY LET OFF THE BRAKES AND SLOWLY RE-APPLIED TO FIND I HAD NO BRAKES AT ALL. BRAKE PEDAL SANK TO FLOOR AND I WENT THROUGH INTERSECTION OUT INTO CONNECTING ROAD. I USED THE E-BRAKE TO STOP AND LUCKILY NO ON COMING CARS. DROVE CAR HOME VIA E-BRAKE AS HAD NO BRAKES. WHEN HOME CHECKED FLUID THEN DID SOME RESEARCH ON LINE AND FOUND OTHER PEOPLE ARE EXPERIENCING THIS. READ ON LINE TO DISCONNECT THE ABS FUSE AND BRAKES MAY WORK AGAIN WHICH THEY DID BUT AS ABS FUSE IS OUT AND I HAVE BRAKES, I DO NOT HAVE ABS OR TRACTION CONTROL. I HAVE READ THAT I CAN PUT THE ABS FUSE BACK IN BUT IF I EXPERIENCE ANOTHER ABS DEPLOYMENT, THE SAME RESULT OF LOSS OF BRAKE PEDAL WILL HAPPEN, NOT A SAFE RIDE I WOULD SAY. I HAVE HAD AN ON-GOING TYPE OF SITUATION HAPPENING WHEN MAKING HARD RIGHT TURNS IN TO TRAFFIC AND HAVING TO ACCELERATE FAST. ( THE CAR APPEARS TO BE SOMEHOW FOOLED AND THE TRACTION CONTROL OVER REACTS AND CAR STARTS BUCKING HARD AND ALMOST STALLS OUT. I HAVE TO PUSH IN CLUTCH TO STOP IT AND AVOID STALLING AND GETTING HIT. NOT SAFE. I HAD ACTUALLY GOT IN THE HABIT OF SHUTTING OFF TRACTION CONTROL IN THESE TYPE OF TURNS PRIOR TO THE EVENT ORIGINALLY STATED HERE. I HAVE READ THAT THERE IS SOME TYPE OF ABS VALVE BODY COMING INTO SUSPECT AS THE ISSUE AND NO RECALLS HAVE BEEN ORDERED AND ITS ALSO AN EXPENSIVE FIX. WHICH AS BEING SAFETY RELATED DEFECT I FEEL IT SHOULD BE LOOKED INTO.

02/10/2017
Components: SEATS
Incident Date: 11/15/2016
Crash: No
Fire: No
Summary

I PURCHASED MY FUSION IN SEPTEMBER AND IN NOVEMBER STARTED USING THE HEATING OPTION ON THE DRIVERS SIDE SEAT. IT WOULD GET SO HOT I HAD TO SHUT IT OFF AS IT FELT LIKE IT WAS BURNING ME, MY SKIN WAS EXTREMELY SORE AFTER USING THE HEATER FOR A SHORT TIME.EN IN DECEMBER IT QUIT WORKING COMPLETELY. I TOOK IT TO A FORD DEALERSHIP RECENTLY AND WAS TOLD IT WOULD COST AROUND $500 TO FIX AND MY EXTENDED WARRANTY DOES NOT COVER IT. I HAVE FOUND NUMEROUS COMPLAINTS ON THE INTERNET ABOUT THIS AND AM HOPING FORR A RECALL OR ASSISTANCE IN PAYING TO HAVE THIS FIXED.

02/07/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG6CR******
Summary

WHILE DRIVING DOWN THE HIWAY CAR STALLS AND COMPLETELY STOPS AND WON'T START FOR 5-10 MINUTES. FORD REPLACED THE ETB THROTTLE BODY IN SEPT 2016 AND CONTINUED TO STALL AND THEY REPLACED THE CANISTER PURGE VALVE IN NOV. 2016 BOTH WERE RECALLS AND IT STALLED AGAIN. THEY SAID THEY CAN'T TELL WHATS WRONG NOW CAUSE IT WOULD NOT STALL WHILE THEY HAD IT. SO DANGEROUS! AND DON'T KNOW WHERE TO GO NEXT. WONDER IF SOMEONE WILL GET KILLED.

02/02/2017
Components: STEERING
Incident Date: 08/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

VEHICLE HAS ELECTRONIC POWER STEERING AND NOT HYDRAULIC. WE HAVE HAD SEVERAL OCCASIONS WHEN TRAVELING DOWN THE HIGHWAY WHERE THE POWER STEERING CUT OFF AND IT IS VIRTUALLY UN-STEERABLE AT ALL. FORTUNATELY THIS OCCURRED AT LOW SPEED WHEN WE WERE ABLE TO BARELY MUSCLE THE CAR OFF THE SIDE OF THE HIGHWAY. IT SEEMS THAT IT RESPONDS TO HAVING THE ENGINE TURNED OFF AND RESTARTING IT AND RETURNS TO NORMAL. I LIVE IN FEAR THAT WE COULD BE IN THE MIDDLE LANE OF A 3 LANE MAJOR HIGHWAY AND UNABLE TO CONTROL OUR VEHICLE WITH 18 WHEELERS ON ALL SIDES. WE WOULD HAVE TO STOP THE ENGINE AND RESTART TO REGAIN STEERING. WE BROUGHT THIS TO THE ATTENTION OF THE DEALER AND WAS TOLD IT WOULD COST THOUSANDS OF DOLLARS TO REPAIR. WE CHOSE TO RISK OUR LIVES AND NOT FIX IT. FORTUNATELY THIS HAS ONLY HAPPENED A FEW TIMES. I HAVE SEEN INTERNET REPORTS OF THIS BEING A KNOWN PROBLEM. *TR

01/17/2017
Components: STEERING
Incident Date: 01/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

MY POWER STEERING WENT OUT AS I WAS DRIVING TO WORK, I WENT TO SEE IF THERE WERE RECALLS AND CALLED THE DEALER SHIP WHERE I PURCHASED MY CAR AND THEY SAID NO RECALL, EVEN THOUGH I FOUND ON YOUR SIGHT A RECALL FOR (RECALL # 15V340000) AND THEY SAID THAT IS ALL DEPENDING ON WHERE YOUR CAR WAS MANUFACTURED. BOY I AM COMPLETELY DUMB FOUNDED. PLEASE HELP! CAR MILEAGE IS ONLY 93300. *TR

01/13/2017
Components: STEERING
Incident Date: 01/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I WAS IN MOTION GOING ABOUT 30 MPH AND MY POWER STEERING JUST STOPPED WORKING. WILL NOT TURN BACK ON. SAYS SERVICE ADVANCE TRAC AND SERVICE POWER STEEERING NOW ON MESSAGE CENTER. CALLED FORD AND THEY DID NOT HONOR RECALL ISSUED FOR THIS PROBLEM BECAUSE MY CAR WAS BUILT ON JULY 28 2012 AT THE HERMOSILLO PLANT AND THE RECALL WAS ONLY ISSUED THROUGH FEB 28 2012 FROM HERMOSILLO PLANT. SAME PLANT ! SAME CAR ! I'VE HAD NO ISSUES WITH MY CAR UNTIL THIS. PLEASE EXTEND RECALL DATES !

01/09/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

CHECK ENGINE LIGHT CAME ON AND ERROR CODE IS P0452 - EVAP SYSTEM PRESSURE/PRESSURE FUEL TANK PRESSURE

01/09/2017
Components: STEERING
Incident Date: 01/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

DRIVING ON CITY STREET, WARNING LIGHT CAME ON THAT SAID THE ELECTRONIC POWER STEERING ASSIST WAS NOT WORKING. MAKING TURNING THE VEHICLE VERY DIFFICULT AND UNSAFE. CAR HAS 72,000 MILES ON IT. DEALER SAID THERE WAS A RECALL (15S18) FOR THIS VERY PROBLEM BUT THAT MY FUSION WAS NOT PART OF IT. (RECALL COVERS CARS BUILT BETWEEN SEP 7, 2010 AND FEB 28, 2012) FORD OBVIOUSLY DID NOT FIX THE PROBLEM ON THESE LATER ASSEMBLED CARS (MINE WAS BUILT MAY 25, 2012), AS THIS PROBLEM CONTINUES TO HAPPEN. AGAIN THE DEALER WANTS $2300 TO REPAIR. *TR

01/08/2017
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 01/07/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3DAP0JAXCR2******
Summary

WAS COMING HOME FROM WORK WHEN MY STEERING WHEEL LOCK UP WELL AT LEAST FELT THAT WAY JUST WAS REALLY HARD TO STEER. I ENDED UP HITTING A POLE DUE TO THE FACT THAT I COULDN'T REALLY CONTROL MY CAR. ALSO I WAS NEVER NOTIFIED ABOUT THIS RECALL AT ALL AND COULD'VE PROBABLY PREVENTED THIS INCIDENT IF I WAS NOTIFIED ABOUT THIS RECALL . NOW I HAVE NO VEHICLE TO DRIVE SO NOW I'M STUCK TRYING TO FIGURE OUT HOW I'M GOING TO GET MY DAUGHTER TO HER APPOINTMENTS AND HOW I'M GOING TO GO TO WORK AND MAKE MONEY TO PAY BILLS DUE TO THE FACT THAT MY CAR IS NOW SITTING ON THE GARAGE SITTING THERE

01/07/2017
Components: STEERING
Incident Date: 12/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

UNEXPECTEDLY LOST POWER STEERING WHILE DRIVING THE CAR ON A CITY STREET...NOTICED WHEN TURNING THE CAR

01/07/2017
Components: SEATS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

THE HEATED SEAT ON THE DRIVER'S SIDE BECOMES VERY HOT AFTER SEVERAL MINUTES. PASSENGER HEATED SEAT IS OK. IT BECOMES HOT ENOUGH THAT IT HAS TO BE TURNED COMPLETELY OFF OR IT SEEM AS IT MAY EVEN CAUSE A BURN. I HAVE NOT LEFT IT ON CONTINUALLY TO SEE HOW HOT IT WOULD GET.

01/07/2017
Components: STEERING
Incident Date: 01/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THE ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITTENTLY SHUTS DOWN. FIRST, WHILE DRIVING, A SERIES OF SENSOR LIGHTS COME ON. AFTER THIS, IF THE ENGINE IS SHUT OF AND THEN BACK ON, THERE IT A TOTAL LOSS OF POWER STEERING. THIS PROBLEM APPEARS TO BE SIMILAR TO THAT IN NHTSA CAMPAIGN NUMBER: 15V340000. THIS HAPPENED TWICE AND COMPLETELY SHUT DOWN

01/06/2017
Components: ELECTRICAL SYSTEM
Incident Date: 01/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

DRIVER'S DOOR LATCH STOPPED WORKING

01/03/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 12/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I WAS DRIVING ON THE 15 N AT ABOUT 70 MPH. THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED. AT THIS TIME, THE POWER STEERING WAS LOST. TOOK IT TO THE DEALER AND HE SAID THAT THE RACK AND PINION WAS NO RESPONDING TO ANY INPUT AND NEEDED TO BE REPLACED. *TR

01/02/2017
Components: STRUCTURE
Incident Date: 10/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

DRIVERS SIDE DOOR LATCH DOES NOT ENGAGE COMPLETELY AND CAN BE OPENED WITH A SLIGHT PUSH FROM INSIDE.

01/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

THIS IS A PROBLEM WITH THE DRIVER'S SIDE DOOR LATCH. DOOR LATCH HANDLE AND LOCK POPPED OUT TOWARDS STEERING WHEEL AND DOOR SWUNG OPEN IN TRAFFIC ON 12/31/2016. WHEN DOOR FINALLY LATCHED, IT WOULD NOT LOCK. REMOTE CANNOT ACTUATE LOCK. INSIDE DOOR HANDLE AND LOCK STILL OUT OF POSITION.

12/29/2016
Components: STEERING
Incident Date: 12/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

THE ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITTENTLY SHUTS DOWN. FIRST, WHILE DRIVING, A SERIES OF SENSOR LIGHTS COME ON. AFTER THIS, IF THE ENGINE IS SHUT OF AND THEN BACK ON, THERE IT A TOTAL LOSS OF POWER STEERING. THIS PROBLEM APPEARS TO BE SIMILAR TO THAT IN NHTSA CAMPAIGN NUMBER: 15V340000. HOWEVER, MY VEHICLE IS NOT COVERED BY THAT RECALL. *TR

12/28/2016
Components: SERVICE BRAKES
Incident Date: 10/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED EXCESSIVE PRESSURE WAS NEEDED WHEN DEPRESSING THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO BE ABLE TO STOP SAFELY AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

12/28/2016
Components: STEERING
Incident Date: 04/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

APRIL, 2016: I WAS PARKED IN MY DRIVE WAY WITH THE MOTOR OFF. WHEN I STARTED THE CAR I COULD BARELY TURN THE STEERING WHEEL. I WAS ABLE TO SLOWLY DRIVE IT TO SCHULTZ FORD IN NANUET, NEW YORK. THE PROBLEM WAS THAT THE ELECTRONIC GEARBOX HAD FAILED. THE REPAIR COST $2000. THE SCHULTZ FORD SERVICE MANAGER INFORMED ME THAT CERTAIN MODELS OF 2012 FUSIONS WERE RECALLED FOR THE PROBLEM AND THEY WERE REPAIRED FOR FREE. UNFORTUNATELY, MY FUSION WAS NOT ONE OF THOSE MODELS. I APPEALED TO THE REGIONAL SERVICE MANAGER. SHE REPEATED THE SAME INFORMATION AS SCHULTZ FORD. SHE ADVISED ME TO REPORT THE PROBLEM TO THE NHTSA IN HOPE THAT IF ENOUGH PEOPLE COMPLAINED FORD WOULD ISSUE A RECALL AND REIMBURSE ME FOR THIS REPAIR AT THAT TIME. I AM CONFUSED AS TO WHY A PROBLEM THAT AROSE WITHOUT WARNING, AND WAS THE SUBJECT OF A RECALL NOTICE ON A SLIGHTLY DIFFERENT MODEL, WAS NOT TREATED AS A MANUFACTURING DEFECT AND REPAIRED FOR FREE BY FORD MOTOR COMPANY.

12/28/2016
Components: ELECTRICAL SYSTEM
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

THE BLOWER MOTOR HAS FAILED 3 TIMES ON MY 2012 FUSION. THE FIRST WAS WHILE UNDER WARRANTY IN 2013, THE SECOND WAS JUST OFF WARRANTY IN 2015, AND THE LAST TIME WAS MAY 27, 2016. THE BLOWER MOTOR FAILED ON THE DAY OF MY SON'S HS SENIOR PROM. WHILE SCHULTZ FORD PROVIDED PRIORITY SERVICE TO HAVE THE REPAIR DONE IN 6 HOURS, IT COST ME OVER $700. THIS IS A CHRONIC PROBLEM THAT FORD SHOULD REPAIR AS A RECALL. I'M CROSSING MY FINGERS WHEN I NEED THE AC IN THE LAST SPRING OF 2017.

12/26/2016
Components: STEERING
Incident Date: 12/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THE POWER STEERING ON MY 2012 FORD FUSION WENT OUT JUST A FEW MILES AFTER THE SERVICE LIGHT CAME ON FOR POWER STEERING.

12/26/2016
Components: STEERING
Incident Date: 12/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

"POWER STEERING ASSIST FAULT" MESSAGE APPEARED AND STEERING WAS LOCKED. LUCKILY, BACKING OUT OF DRIVEWAY.

12/20/2016
Components: POWER TRAIN
Incident Date: 12/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79ER******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE CONTACT PLACED THE VEHICLE IN THE PARK POSITION AND EXITED, THE VEHICLE BEGAN TO ROLL. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE AND STOP IT FROM MOVING. THE KEY WAS REMOVED FROM THE IGNITION; HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT STATED THAT THE 'VEHICLE NOT IN PARK' WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

12/20/2016
Components: STEERING
Incident Date: 12/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

MECHANICAL CLUNKING NOISE WHEN INITIATING TURNS, EITHER DIRECTION. DIAGNOSED AS STEERING GEAR FAILURE BUT AS NOT A FAILURE RELATED TO THE ONGOING RECALL.

12/19/2016
Components: STEERING
Incident Date: 12/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

MY DAUGHTERS 2012 FORD FUSION POWER STEERING WENT OUT WHILE DRIVING DOWN THE HIGHWAY. SHE RECEIVED A RECALL LETTER IN NOVEMBER 2016. WE TOOK TO THE LOCAL FORD DEALER & THEY SAID THEY NEEDED TO REPROGRAM THE STEERING AND REPLACE THE ENTIRE STEERING ARM. THEY SAID THEY HAD SENT A RECALL LETTER IN JULY 15 WHICH SHE NEVER RECEIVED. NOW THEY WILL NOT PAY FOR REPAIR BECAUSE THE MILEAGE IS 158000. WHICH IS 8000 MILES OVER WHAT THEY SAY THEY HAVE TO COVER IT. IT IS A SAFETY RECALL THEY SHOULD FIX THE PROBLEM. THE CAR IS ONLY 4 YEARS OLD. *TR

12/13/2016
Components: STEERING
Incident Date: 12/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE SERVICE TRACTION INDICATOR ILLUMINATED, THE SERVICE POWER STEERING SYSTEM NOW INDICATOR ILLUMINATED, AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

12/12/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

MY 2012 FORD FUSION LOSES ALL ELECTRICAL POWER WHILE DRIVING DOWN THE ROAD CAUSES THE ENGINE TO COMPLETELY SHUT OFF. DOES NOT MATTER THE SPEED YOU ARE GOING. TAKEN THIS TO FORD MANY TIMES AND SINCE IT IS A INTERMITTENT PROBLEM FORD NEVER FINDS ANYTHING WRONG. STARTED HAPPENING AROUND MILEAGE APPROX 4K MILES. IT HAS BEEN IN THE SHOP MANY TIMES. AND EACH TIME FORD TOLD ME NEXT TIME IT HAPPENS THEY WILL GET AN ENGINEER TO LOOK AT IT. IT HAPPENS AGAIN AND THEY NEVER GET AN ENGINEER THERE. THE LAST TIME IT HAPPENED WAS AT A STOP SIGN AND IT SHUT OFF WITH THE MILEAGE AT 73K. WE HAVE TO DRIVE IT CAUSE FORD WILL NOT DO ANYTHING ABOUT IT. NOW FORD SENT US A CUSTOMER SATISFACTION PROGRAM CASE [XXX] AND I AM GETTING HASSLED ON THE SERVICE. CALLED FORD CUSTOMER SERVICE WITH NO HELP. FORD DOES NOT CARE ABOUT YOUR SAFETY. AND THIS PROBLEM IN THE CAR WE ARE LUCKY THAT WE HAVE NOT BEEN IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/07/2016
Components: VEHICLE SPEED CONTROL
Incident Date: 12/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING LESS THAN 20 MPH AND TURNING INTO A PARKING SPACE, THE VEHICLE MOMENTARILY SURGED OR RACED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. UPDATED 02/07/2017*CT *CN

12/06/2016
Components: STRUCTURE
Incident Date: 12/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

AUTOMATIC CAR LOCK BROKE SUDDENDLY AND WOULD NOT ALLOW DOOR TO OPEN TO EXIT DRIVER DOOR.

12/01/2016
Components: STEERING
Incident Date: 11/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING, SERVICE POWER STEERING, AND SERVICE ADVANCE TRACK WARNING INDICATORS WERE ILLUMINATED. THE ABILITY TO STEER BECAME VERY DIFFICULT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER IN MAY PER A RECALL FOR THE POWER STEERING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

12/01/2016
Components: STEERING
Incident Date: 11/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG1CR******
Summary

OUR POWER STEERING WENT OUT A FEW DAYS AGO WHILE WE WERE 5 1/2 HOURS FROM HOME. IT WAS WORKING FINE. WE STOPPED IN A PARKING LOT, AND MY HUSBAND COULD TELL SOMETHING HAPPENED WHEN HE TURNED THE CAR OFF. WHEN HE TURNED IT BACK ON, THE POWER STEERING WAS OUT. THERE HAS BEEN A RECALL FOR OTHER FORD CARS LIKE OURS, BUT OUR VIN IS NOT ONE THAT WAS RECALLED. WE HAD A DIFFERENT ITEM FIXED ON OUR CAR, AND IT APPARENTLY RESET THE POWER STEERING. HOWEVER, WE ARE NOT COMFORTED BY THIS. WE ARE WORRIED IT WILL HAPPEN AGAIN. *TR

11/29/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 11/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH WOULD NOT OPEN AND CLOSE PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,862.

11/23/2016
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 07/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER, PASSENGER, AND REAR PASSENGER INTERIOR DOOR HANDLES WERE LOOSE AND FAILED TO UNLATCH THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A WEAR AND TEAR ITEM AND NOT PART OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 55,000. UPDATED 01/16/17*LJ CONSUMER STATED THAT THE FRONT PASSENGER DOOR ALSO DOES NOT LOCK. UPDATED 9/5/18*JB

11/22/2016
Components: STRUCTURE
Incident Date: 11/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0A9CR4******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE MALFUNCTIONED AND THE DRIVER WAS UNABLE TO OPEN THE DOOR TO EXIT THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 44,800.

11/21/2016
Components: STEERING
Incident Date: 11/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

THIS PAST FRIDAY, I WAS DRIVING MY 2012 FORD FUSION SE ON INTERSTATE 64 AT ABOUT 65 MILES PER HOUR AND MY POWER STEERING WENT OUT WITHOUT WARNING. THIS IS EXTREMELY DANGEROUS AND IT APPEARS FORD IS AWARE OF THE ISSUE, YET NO RECALL ON MY CAR. FROM MY RESEARCH LOOKS LIKE FIX IS BETWEEN $1500 AND $2000.

11/19/2016
Components: STEERING
Incident Date: 10/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPDJG4CR******
Summary

THE POWER STEERING OF MY 2012 FORD FUSION STOPPED WORKING. THE MESSAGE, " POWER STEERING ASSIST DEFAULT," APPEARED IN THE MIDDLE OF MY STEERING WHEEL. I CAN STILL DRIVE, BUT VERY HARD TO TURN WHEEL. THERE IS A RECALL FOR POWER STEERING ON 2012 FORD FUSION, BUT BECAUSE MY VIN NUMBER WASN'T INCLUDED IN CARS RECALLED, I AM NOT ELIGIBLE FOR RECALL. SAME YEAR, MAKE AND MODEL, BUT NOT VIN NUMBER.

11/17/2016
Components: STEERING,STRUCTURE,WHEELS
Incident Date: 11/15/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HGXCR******
Summary

I WAS INVOLVED IN A REAR END ACCIDENT YESTERDAY WHILE COMING OFF THE HIGHWAY OFFRAMP. A SODA CAN WAS UNDER MY BRAKE PEDAL MAKING IT IMPOSSIBLE TO SLOW DOWN. I REAR ENDED A VEHICLE STOPPED AT THE LIGHT, I WAS GOING 35 -40 MPH. BOTH VEHICLES WERE TOTALLED AND I HIT MY HEAD ON THE WINDSHIELD BECAUSE THE AIR BAGS NEVER DEPLOYED.

11/15/2016
Components: STEERING
Incident Date: 11/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL FAILED AND CAUSED THE VEHICLE TO SIDESWIPE A CURB. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

11/14/2016
Components: STEERING
Incident Date: 11/23/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL LOCKED UP. THE DEALER DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE POWER STEERING GEAR WAS REPLACED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

11/06/2016
Components: STEERING,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

MY THROTTLE BODY IS GIVING ME ISSUES. IT WILL HESITATE AND REACT AS IF IT WILL STALL ON OCCASION WHEN I AM ON THE HIGHWAY, IT WILL JERK BADLY. NO ENGINE LIGHTS APPEAR ON MY DASH, HOWEVER I WAS NOTIFIED BY FORD THERE IS A REPLACEMENT EXTENDED WARRANTY, YET THAT EXTENSION DOES NOT COVER THE INITIAL CHARGE FROM THE DEALER TO CHECK THE THROTTLE BODY OUT, WHICH IS DEAD WRONG OF FORD. I BELIEVE THEY SHOULD COVER ANY AND ALL CHARGES REGARDING THIS THE THROTTLE BODY. IN ADDITION MY VEHICLES RACK AND PINION OR PWER STEERING SUEELS ALOT WHILE IN DRIVING, IVE CHECK FLUID LEVELS AND THEY ARE NORMAL, YET IT WILL MAKE ALOT OF NOISE.

11/04/2016
Components: STRUCTURE
Incident Date: 11/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S DOOR WAS UNABLE TO OPEN FROM INSIDE THE VEHICLE. IN ORDER TO OPEN THE DOOR, THE CONTACT HAD TO REACH OUT THE WINDOW AND USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

11/04/2016
Components: STEERING
Incident Date: 08/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L38CR******
Summary

POWER STEERING HAS SHUT DOWN WHILE THE VEHICLE WAS OPERATING MAKING IT VERY DIFFICULT, NEAR IMPOSSIBLE TO STEER. I HAD THE CAR SERVICED AT A FORD DEALER PER RECALL # 15V-340 PERFORMED ON 8/25/15 BUT THE ISSUE HAS RE-OCCURRED. IN BOTH INCIDENTS, THE VEHILCE WAS IN MOTION WITH THE POWER STEERING WENT OUT. THE PROBLEM WAS RESOLVED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR.

11/03/2016
Components: STEERING
Incident Date: 11/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

THE STEERING WHEEL COMPLETELY LOCKED UP. THE STEERING WHEEL WOULD NOT MOVE. I WAS PULLING OUT OF SCHOOL ONTO HIGHWAY.

10/28/2016
Components: STEERING
Incident Date: 10/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT TURNED ON THE HAZARD LIGHTS AND RESUMED DRIVING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE POWER STEERING SENSOR FAILED AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

10/27/2016
Components: ENGINE
Incident Date: 09/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

ENGINE STALLS WITHOUT WARNING

10/26/2016
Components: STRUCTURE
Incident Date: 09/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA2CR******
Summary

THE DRIVER'S INSIDE DOOR HANDLE STOP FUNCTIONING CAUSING AN INABILITY TO EXIT THE VEHICLE WITHOUT FIRST ROLLING DOWN THE WINDOW, REACHING OUTSIDE AND OPENING THE DOOR WHILE STILL IN THE VEHICLE. DRIVER WOULD NOT HAVE BEEN ABLE TO QUICKLY EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY. THIS IS NOT A DEFECT SECONDARY TO ANY EVENT.. THE DEALERSHIP STATED THIS WAS A KNOW PROBLEM WITH THE FUSION AND HAD ACTUALLY ORDERED 3500 PARTS TO REPAIR VEHICLE WHEN PEOPLE BROUGHT THEM IN FOR REPAIR.

10/24/2016
Components: STEERING
Incident Date: 09/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHENEVER THE CONTACT REVERSED THE VEHICLE, THE STEERING WHEEL WOULD FAIL THE NEXT DAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000...UPDATED 01/05/17 *BF CONSUMER STATED 393,000 CARS WERE RECALLED FOR THIS SAME PROBLEM. THEY WERE THE SAME YEAR, SAME MODEL, SAME PROBLEM WERE COVERED UNDER RECALL 15V340000 AND MY CAR HAD THE SAME PROBLEM BUT FORD MOTOR COMPANY WOULD NOT COVER MY CAR. UPDATED 9/5/18*JB

10/20/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

DRIVERS SIDE DOOR HANDLE IS BROKEN ON THE INSIDE. CHEAP PLASTIC, NORMAL USE. NEEDS TO BE RECALLED. MANY OTHERS HAVE SAME PROBLEM. VEHICLE WAS STATIONARY AND BROKEN AS I TRIED TO OPEN THE DOOR.

10/18/2016
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 10/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON RECENTLY OWNING THE VEHICLE, IT WAS DETERMINED THAT THERE WAS INTERNAL ELECTRICAL FAILURE WITH THE WIRES. THE WIRES BURNED INTERNALLY NEAR THE VENT CONTROLS FOR THE AIR CONDITIONING OR HEATING. THE CONTACT NOTICED THAT SMOKE EMITTED INTO THE VENTS AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT WAS NOT NOTIFIED BY THE INDEPENDENT DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

10/11/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

MY ADULT SON WAS USING MY VEHICLE. HE PARKED MY VEHICLE IN HIS DRIVEWAY AND CLOSED THE DRIVER'S DOOR. WHEN HE WENT TO USE MY VEHICLE, THE DOOR WOULDN'T OPEN. HE HAD TO GO TO WORK, SO HE ENTERED THE VEHICLE THROUGH THE PASSENGER SIDE. AFTER GETTING TO WORK THE DRIVER'S DOOR STILL WOULDN'T OPEN SO AGAIN HAD TO VACATE THROUGH THE PASSENGER SIDE. I MADE AN APPOINTMENT AT THE DEALERSHIP. THEY KEPT THE VEHICLE FOR TWO DAYS BECAUSE THEY COULD NOT GET THE DOOR TO OPEN EITHER. THEY CALLED FORD DIRECTLY FOR INSTRUCTIONS. COME TO FIND OUT IT WAS A FAULTY LATCH (SAME REASON THEY ARE NOW RECALLING FORD FUSION FROM THE YEAR 2013-2014 - MINE IS A 2012). I CALLED THE FORD COMPANY AND THEY SAID THEY WILL REPORT IT AND I TOLD THEM I WOULD DO THE SAME. THEY MADE ME PAY THE DEDUCTIBLE ON MY EXTENDED WARRANTY AND I FELT SINCE IT IS A KNOWN DEFECT, THAT I SHOULDN'T HAVE HAD TO PAY MY DEDUCTIBLE OF $100. I HAVE A CASE # FROM FORD: CAS-10775544-Z653C9

10/11/2016
Components: EXTERIOR LIGHTING
Incident Date: 10/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TAILLIGHTS SOCKETS ARE DISCOLORED AND BURNT LOOKING. THE PLASTIC THAT HOLDS THE SOCKET IS MELTED.

10/10/2016
Components: STEERING,SERVICE BRAKES
Incident Date: 09/18/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

2012 FORD FUSION RECALL WHEN COMING TO A STOP SIGN, I WENT TO PUT MY FOOT ON THE BRAKES AND MY STEERING PULLED TO THE RIGHT AND I COULD NOT STEER THE CAR AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THERE IS NO BROKEN BRAKE LINES. WHEN THIS HAPPEN IT STEERED ME INTO ANOTHER CAR THAT WAS PARKED ON THE STREET. AFTER THE ACCIDENT I DID A SAFETY RECALL THROUGH CAR MAX AND FOUND OUT THAT THERE IS A SAFETY RECALL 15N01 AND 13N03, WHICH SHOWED THAT THEY WERE NOT DONE. SO I WENT TO THE DEALER SHIP THAT I BROUGHT THE CAR FROM 6 MONTHS AGO AND THEY SAID NO THEY DID NOT DO THE RECALL ONLY RE-PROGRAMMED THE CAR 15S18B. I TRIED CALLING FORD DIRECTLY BUT THEY SAID THAT THERE IS NOTHING THAT THEY WILL DO ABOUT IT. EVEN AFTER ASKING THE QUESTION HOW CAN YOU JUST RE-PROGRAM MEDAL AND STEERING COMPONENTS? STILL YET I HAVE NO ANSWERS FROM ANYONE.

10/10/2016
Components: STEERING
Incident Date: 10/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

WHILE DRIVING ON THE HIGHWAY , MY POWER STEERING JUST STOPPED , WHEN I LOOKED AT THE DASH IT STATES TO CHECK POWER STEERING NOW . WHEN I RESEARCHED THE PROBLEM ON LINE THERE IS A RECALL FOR THIS PROBLEM ON 2012 FUSION BUT MY MANUFACTURER DATE IS A MONTH PASSED. I NOTICE OTHER FUSIONS ON SOCIAL FORUMS FROM 2012 TO 2014 HAVING THE SAME ISSUES , I BROUGHT MY CAR INTO FORD AND THEY SAID ITS NOT COVERED UNDER RECALL .I CALLED FORDS MAIN HEADQUARTERS AND THEY WONT BUDGE. IF THIS WASN'T A SAFETY ISSUE , I WOULD NOT BE AS CONCERNED ,BUT POWER STEERING FAILURE IS EXTREMELY DANGEROUS. *TR

10/10/2016
Components: STEERING
Incident Date: 10/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

WAS BACKING OUT OF A PARKING SPACE IN A PARKING LOT AND THE STEERING WHEEL LOCK WHILE IN MOTION.

10/09/2016
Components: STRUCTURE
Incident Date: 10/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

I JUST WENT OUT TO MY CAR, GOT IN, STARTED IT AND NOTICED MY DOOR LOCK BUTTON WAS FUNKY. THEN WENT TO OPEN MY DOOR AND IT DOES NOT OPEN, IT IS BROKEN! I HAVE TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE - NOT OKAY. I AM THE ONLY ONE WHO DRIVES MY CAR AND I TAKE VERY GOOD CARE OF MY CAR. I WENT TO THE INTERNET AND FOUND LOTS OF COMPLAINTS ABOUT THE DOOR HANDLE BREAKING. IS THERE A RECALL FOR A 2012 FORD FUSION? I ONLY SAW ONE FOR THE FUSION STARTING IN 2013.

10/06/2016
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA7CR******
Summary

TAKATA INFLATOR: ON SEPTEMBER 23RD I WAS DRIVING TO WORK USING LOCAL STET AND ALL OF A SUDDEN MY CAR LOST ALL POWER, IT WOULD NOT ACCELERATE WHEN I HIT THE GAS. SEVERAL WARNING LIGHTS CAME ON INSIDE THE CAR INCLUDING THE ENGINE LIGHT. IT HAPPEN ONCE AGAIN ON OCT 5, 2016 WHILE DRIVING ON 408. THANK GOD THAT THE TRAFFIC WAS HEAVY AND I WAS ABLE TO PLACE THE CAR INTO PARK, TURN THE ENGINE OFF AND THEN ON AGAIN. I THE TRAFFIC WAS NOT HEAVY I COULD HAVE BEEN BADLY INJURED. I DID NOT NOTICE ANY RECALLS FOR THIS ISSUE. PLEASE DON'T LET SOMEONE LOOSE THEY LIFE BEFORE THE ISSUE IS FIXED

10/05/2016
Components: STEERING
Incident Date: 09/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE STEERING WENT OUT WHILE DIVING( HIGH AND LOW SPEED). CALLED THE DEALER SAID NOT UNDER WARRANTY.

10/04/2016
Components: STEERING,SUSPENSION,STRUCTURE
Incident Date: 10/03/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

POWER STEERING WENT OUT

10/04/2016
Components: STEERING
Incident Date: 05/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING CUTS OUT WHILE DRIVING, EITHER TURNING OR DRIVING STRAIGHT. NO ADVANCE WARNING, BUT GET ERROR MESSAGE WHEN IT FAILS. I CAN FIX IT BY TURNING THE CAR OFF AND THEN BACK ON. TOOK IT TO THE DEALER IN MAY 2015. THEY FOUND NOTHING WRONG. WHEN THE RECALL CAME OUT IN JUNE 2015, I WAS NEVER NOTIFIED, DESPITE HAVING JUST BEEN AT THE DEALER WITH THAT VERY PROBLEM. JUST HEARING ABOUT IT ON THE NEWS YESTERDAY. THE POWER STEERING PROBLEM HAS HAPPENED ABOUT A DOZEN TIMES. SOMETIMES 2 OR 3 DAYS IN A ROW, SOMETIMES EVERY FEW MONTHS. COULD BE ON A CITY STREET OR IN A PARKING LOT. COULD BE MOVING FAST OR SLOW. VERY DANGEROUS.

10/04/2016
Components: STEERING
Incident Date: 10/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. UPDATED 01/11/2017*CT *TR

10/03/2016
Components: STRUCTURE
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

THE DRIVERS SIDE INSIDE DOOR HANDLE BROKE.THIS WAS INSIDE THE DOOR.THIS WOULD NOT LET ME LOCK THE DOOR .WHILE TRAVELING THE DOOR WOULD NOT LOCK AND IT CAME OPEN.THIS IS THE SAME PROBLEM THAT OTHER FORD VEHICLES ARE BEING RECALLED NOW.I REPORTED THE PROBLEM TO YOU 06,2015.I RECED. NO REPLY FROM YOU AND FORD MADE ME PAY FOR THE REPAIR.THIS WAS A SAFETY ISSUE FOR ME.IN MAY,2016 THE EXACT SAME PROBLEM HAPPENED AGAIN WITH THE PASSENGER SIDE DOOR.I COMPLAINED TO FORD AND THEY COVERED THE REPAIR FOR THIS DOOR ONLY.I DO NOT UNDERSTAND WHY THE FUSION IS NOT COVERED LIKE THE OTHER FORDS THAT ARE BEING RECALLED FOR THE SAME PROBLEM!

10/03/2016
Components: STEERING
Incident Date: 09/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

WHILE TRYING TO REVERSE OUT OF MY DRIVEWAY, THE "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY " MESSAGE CAME ON, AND IT WAS VERY HARD FOR ME TO TURN THE STEERING WHEEL. BY NOT BEING ABLE TO DRIVE IT COMPLETELY...I JUST DROVE IT BACK IN THE DRIVEWAY WHICH WAS VERY DIFFICULT DUE TO ME HAVING TO TURN THE WHEEL. I DID TAKE IT TO THE FORD DEALERSHIP, AND I WAS TOLD THAT I NEED A STEERING GEAR ASSEMBLY. I WAS TOLD THAT RESETTING THE CODES WOULD NOT WORK. I DID INFORM THE WORKER ABOUT THAT PART BEING RECALLED FOR MY VEHICLE, BUT HE DENIED ANY TYPE OF RECALL FOR THIS PARTICULAR VEHICLE. I HAVE ONLY HAD THIS CAR FOR TWO YEARS, AND THIS HAPPEN OUT OF THE BLUE. IF THERE WAS A RECALL FOR THIS PART ON THIS PARTICULAR MODEL...I DESERVE TO GET IT FIXED, FREE OF CHARGE AS STATED IN THE NHTSA. THEY ARE TRYING TO CHARGE ME $1, 944.50 TO REPLACE THIS. I JUST NEED TO KNOW IF THIS PART WAS RECALLED.

10/01/2016
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 09/29/2016
Crash: No
Fire: No
Summary

MY 2012 FORD FUSION WITH 36K MILES LOSES ACCELERATION AND IDLES ROUGH UNTIL IT IS SHUT OFF AND RE-STARTED. A WRENCH SYMBOL IS DISPLAYED WHEN THIS HAPPENS. NO CHECK ENGINE LIGHT IS DISPLAYED. DOES NOT MATTER AT WHAT SPEED. VERY DANGEROUS WHEN ON INTERSTATE HWY. A CAR THAT LOSES POWER IN 2016? UNACCEPTABLE, UNFORGETTABLE AND UNFORGIVING.

09/29/2016
Components: UNKNOWN OR OTHER
Incident Date: 09/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG6CR******
Summary

DRIVING OVER 65 MPH ON INTERSTATE AND CAR LOSES POWER GOING IN TO LIMP MODE. CARS START HONKING AT ME AS I AM SLOWING IN FRONT OF THEM AND ALMOST CAUSE ACCIDENT, TAKE TO FORD DEALERSHIP AFTER READING INFO ON RECALL. THEY REPLACE THROTTLE BODY. HAPPENS AGAIN DRIVING ON INTERSTATE SO TAKE BACK AND THEY GIVE ME ESTIMATE FOR $892.10 FOR $100 DIAGNOSTIC AND THE REST FOR VAPOR CANISTER PURGE SOLENOID AND VAPOR CANNISTER. FROM WHAT I READ THIS WILL NOT TAKE CARE OF PROBLEM SO DON'T KNOW WHERE TO GO NEXT. AFRAID TO DRIVE.

09/26/2016
Components: STEERING
Incident Date: 09/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

09/25/2016
Components: STEERING
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

WHILE SITTING STILL OR DRIVING THE STEERING WILL MAKE AN AUDIBLE "CLUNK" YOU CAN HEAR AND FEEL WHEN TURNING LEFT OR RIGHT FROM THE CENTERED POSITION. NO CODE PRESENT UPON FIRST TRIP TO DEALER WHO RECOMMENDED RACK AND PINION REPLACEMENT. THEY "UPDATED" THE SOFTWARE PER THE RECALL SPECS. SERVICE ADVANCETRAC WARNING CAME ON ABOUT A WEEK LATER AND DEALER SAID CODE C1278 APPEARED AND RECOMMENDED RACK AND PINION REPLACEMENT. SEEMS LIKE THIS SHOULD FALL UNDER THE RECALL OF THE RACK AND PINION, BUT THE SERVICE DEPT SAID IT DOESN'T.

09/22/2016
Components: STEERING
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "POWER STEERING ASSIST FAULT" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A COMPUTER FAILURE AND IT NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,000.

09/20/2016
Components: SUSPENSION
Incident Date: 09/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

BOTH THE FRONT LEFT AND RIGHT SWAY BARS HAVE COME LOOSE CAUSING SIGNIFICANT DAMAGE RESULTING IN BOTH COMPONENTS NEEDING TO BE REPLACED AFTER 51,700 MILES. THIS IS A CAR HAS MET ALL REGULAR MAINTENANCE SCHEDULES AND IS WELL CARED FOR.

09/19/2016
Components: STEERING
Incident Date: 09/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,125. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB

09/18/2016
Components: POWER TRAIN
Incident Date: 09/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

LOSE OF POWER. MUST STOP AND RESTART CAR. VERY CLOSE CALLS ON HIGHWAY WITH CHILDREN IN CAR. BOTH ON HIGHWAY AND IN TOWN. NOT SAFE TO DRIVE, 3RD TIME IN 2 DAYS.

09/16/2016
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 07/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA9CR******
Summary

WHEN THE VEHICLE WAS IN MOTION, THE POWER STEERING ABRUPTLY STOPPED WORKING, DUE TO AN ELECTRICAL PROBLEM. OVER 400,000 FORD CARS WERE RECALLED FOR THIS PROBLEM, ALL MADE AT THE SAME LOCATION, DURING THE SAME TIME. OURS WAS NOT RECALLED, HOWEVER AND THEREFORE CREATED A VERY DANGEROUS SITUATION FOR US.

09/15/2016
Components: STEERING
Incident Date: 09/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

THE POWER STEERING HAS FAILED TWICE IN LESS THAN ONE YEAR. ONCE WHILE TURNING LEFT ACROSS ONCOMING TRAFFIC RESULTING IN A NEAR MISS HEAD-ON COLLISION. FORD HAS A RECALL ON THE ELECTRONIC POWER ASSISTED STEERING (EPAS), WHICH IS WHAT FAILS (NHTSA RECALL 15V-340), BUT IT IS ONLY FOR FUSIONS MANUFACTURED BETWEEN SEPT 2010 AND FEB 2012. MY VEHICLE WAS MANUFACTURED IN MAY 2012 - 3 MONTHS TOO LATE - IN THE VERY SAME FACILITY AS THE CARS INCLUDED IN THE RECALL. THE PROBLEMS I AM EXPERIENCING WITH MY CAR ARE EXACTLY AS THOSE DESCRIBED IN THE FINDINGS REPORTED IN THE NHTSA INVESTIGATION. I PAID $1,400 TO HAVE THE EPAS REPLACED THE FIRST TIME IN DEC 2015, AND I SHOULD NOT HAVE TO PAY THAT AMOUNT TO HAVE IT REPLACED A SECOND TIME IN LESS THAN A YEAR. THE FORD DEALERSHIP QUOTED ALMOST TWICE THAT AMOUNT. THE RECALL OBVIOUSLY NEEDS TO BE EXTENDED.

09/14/2016
Components: STRUCTURE
Incident Date: 07/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER DOOR HANDLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000. UPDATED 11/01/16*LJ *TR

09/13/2016
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE DRIVING ON A CITY STREET CAR STALLS AND SHAKE THIS HAPPENED FOUR TIMES WITHIN TWO MONTHS, HAD IT DIAGNOSED AT A LOCAL SHOP NO CODE READING WAS DISCOVER.

09/13/2016
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 09/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

WHILE DRIVING MY CAR ANY WHERE CITY STREET OR THE HIGHWAY, IT WILL STALL OUT OR CUT OFF WITH OUT ANY WARNING AT ALL. IT HAS HAPPEN TEN TIMES IN THE LAST TWO MONTHS. ALL MOST WAS REAR ENDED BECAUSE OF THIS PROBLEM THREE TIME CLOSE CALLS. HAVE TAKING CAR AND HAD IT PLUG IN FOR ELECTRONIC CHECK BUT NO CODE SHOWS UP . THIS PROBLEM NEEDS TO BE ADDRESSED I HAVE READ ON LINE OF A LOT OF OTHER FORD FUSION OWNERS HAVING THE SAME COMPLAINT. THIS VERY DANGEROUS PROBLEM AND SHOULD BE ADDRESSED . FORD DEALERS JUST WANT TO THOUGH PARTS AT THIS PROBLEM BUT THEY WILL NOT OR CAN NOT TELL ME WHAT THE REAL CALLS OF THIS DANGEROUS PROBLEM IS. I SURE HOPE WITH YOUR HELP ALL THE FORD FUSION OWNERS CAN GET THIS RESOLVED BEFORE SOME ONE GET KILLED.

09/13/2016
Components: STEERING,VISIBILITY,STRUCTURE
Incident Date: 05/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V25000 (STEERING) AND WHILE DRIVING AT AN UNKNOWN SPEED, "POWER STEERING ASSIST DEFAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE STEERING WHEEL COMPLETELY SEIZED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE CONSUMER STATED THE DOOR HANDLE AND MIRRORS ARE RUSTING ON THE VEHICLE. *TR

09/13/2016
Components: STEERING
Incident Date: 09/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

WHILE TURNING YESTERDAY, MY CAR LOST POWER STEERING. THE LIGHT FOR ADVANCE TRACK SYSTEM LIGHT ILLUMINATED AND THE MESSAGE CENTER READ "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY." I MAN HANDLED THE CAR HOME A SHORT DISTANCE AND TURNED IT OFF. MAD AND AGGRAVATED I CALLED THE FORD DEALER AND EXPLAINED WHAT HAPPENED. THE CHECKED WARRANTY INFO, RECALL INFO, AND FOUND NOTHING FOR MY CAR. I WAS ABLE TO FIND A RECALL ALERT THAT MY INSURANCE COMPANY MATCHES TO MY CAR. I GAVE THE RECALL NUMBER TO THE FORD DEALER. THEY WERE VERY NICE AND WERE ABLE TO FIND OUT THE WARRANTY ONLY COVERS CARS BUILT SEPT 2010- FEBRUARY 2012. GUESS WHAT? MY CAR WAS BUILT JUNE 2012. I CALLED FORD CUSTOMER CARE. THEY SAY I HAVE TO TAKE IT INTO THE DEALER TO BE DIAGNOSED. I CALL DEALERSHIP AND HAVE IT "OFFICIALLY" DIAGNOSED. THE MOTOR CODE U0211:49 AND DEALERSHIP SUGGESTS CALLING CUSTOMER CARE TO GET A VALIDATION CODE. I CALLED CUSTOMER CARE AGAIN, LADY WAS RUDE, SAYS SHE DOESN'T KNOW WHAT A VALIDATION CODE IS AND THAT I WOULD HAVE TO PAY FOR IT BECAUSE THE RECALL IS NOT ON MY CAR PARTICULARLY. MY CAR ONLY HAS 48K MILES ON IT. I SHOULD NOT BE HAVING THESE KIND OF PROBLEMS. IT IS A HUGE SAFTEY ISSUE FOR ME AS I TRAVEL QUITE A BIT WITH MY FAMILY. THE CODE MATCHES THE SAME CODE THAT IS PIN POINTED IN THE RECALL ACCORDING TO DEALERSHIP. THE BEST CUSTOMER CARE COULD DO IS TELL ME TO KEEP RECEIPTS IN CASE FORD EXPANDS RECALL LATER.....ITS $1800+ OUT OF POCKET THAT I CAN'T CRAP OUT!!

09/12/2016
Components: SERVICE BRAKES
Incident Date: 09/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

ON COLD STARTS THIS SUMMER I BACK OUT OF MY DRIVEWAY AND PRESS THE BRAKES TO STOP AND THE BRAKE PEDAL IS ROCK HARD AND I CAN'T STOP. THIS IS GOING TO BE MY THIRD TIME FOR THIS PROBLEM. THE DEALERSHIP HAS REPLACED THE BRAKE BOOSTER, MASTER CYLINDER, BRAKE FLUID RESERVOIR AND BRAKE BOOSTER CHECK VALVE AND VACUUM HOSE.

09/12/2016
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAH0HA6CR3******
Summary

WITH NO CONSISTENCY IN TIMING, THE POWER STEERING HAS BEEN GOING OUT. I MAY BE DRIVING, TURNING OR WAITING AT A STOP LIGHT, ON CITY STREETS OR THE HIGHWAY. THIS PROBLEM STARTED IN MAY 2016, HAPPENING 1-2 TIMES PER MONTH. I TOOK IT INTO MY LOCAL FORD DEALER AND THEY SAID THERE WAS NOTHING WRONG. THEY THOUGHT IT COULD BE A PROBLEM WITH THE STEERING RACK, BUT WEREN'T SURE. THEY DENIED THAT MY VEHICLE WAS INCLUDED IN FORD'S RECALL OF SEVERAL 2011 AND 2012 FUSIONS FOR THE SAME PROBLEM. NOW (SEPTEMBER 2016), THE POWER STEERING IS GOING OUT 1-2 TIMES PER DAY. THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCTRAC" ERROR MESSAGES APPEAR. I FEEL THIS IS A SERIOUS SAFETY ISSUE FOR ME AND THE OTHER DRIVERS ON THE ROAD, AND FORD SHOULD BE RESPONSIBLE FOR THEIR DESIGN FLAW.

09/11/2016
Components: STEERING
Incident Date: 08/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

POPPING NOISE PRESENT FROM STEERING WHEEL WHENEVER STEERING WHEEL IS TURNED IN EITHER DIRECTION. WHENEVER VEHICLE HITS A BUMP REGARDLESS OF THE SIZE, THE STEERING WHEEL IS YANKED AROUND CAUSING THE CONTROL OF THE VEHICLE TO BECOME COMPROMISED. THESE ISSUES HAPPEN AT ANY SPEED AND IN ALL ROAD CONDITIONS, STATIONARY OR NON STATIONARY, HIGHWAY OR CITY AND REGARDLESS IF I'M TURNING OR NOT. WHEN STEERING WHEEL IS TURNED ALL THE WAY TO THE RIGHT OR LEFT THE WHEEL WILL STIFFEN AND THROW ITSELF BACK THE OPPOSITE DIRECTION. MUST USE A LOT OF FORCE TO KEEP STEERING WHEEL IN THAT POSITION. WAS TOLD BY A CERTIFIED FORD DEALERSHIP AND A SHOP BY THE NAME OF MIDAS THAT IT WAS THE RACK AND PINION. FORD REFUSES TO FIX ISSUE DUE TO THE FACT THAT THE RACK AND PINION IS NOT THROWING ANY SORT OF TROUBLE CODE. THE RACK AND PINION ON THIS VEHICLE HOWEVER IS NOT ONLY UNDER A CURRENT RECALL BUT IS ALSO BACKED BY AN EXTENDED WARRANTY ISSUED BY FORD MOTOR COMPANY.

09/10/2016
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 09/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

THROTTLE BODY. I LOOKED IT UP AND FOUND A "RECALL" SITUATION?

09/09/2016
Components: STEERING
Incident Date: 09/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING SEIZED AND THE SERVICE ADVANCE TRACK AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

09/09/2016
Components: STEERING
Incident Date: 08/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS AND TURNING THE STEERING WHEEL, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

09/09/2016
Components: STEERING
Incident Date: 09/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

I STARTED MY CAR, SERVICE POWER STEERING WARNING CAME ON, DROVE 10 MILES AND POWER STEERING WENT OUT. LOOKED ONLINE AND SAW A RECALL FOR ELECTRIC POWER ASSIST SYSTEM, SO I CALLED THE DEALERSHIP I PURCHASED THE CAR FROM AND THEY TOLD ME MY CAR IS NOT COVERED UNDER THAT RECALL.

09/06/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE VEHICLE STALLED. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE CHANGED. THE FAILURE RECURRED AND ANOTHER MECHANIC DIAGNOSED THAT THE FUEL CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

08/29/2016
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 08/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

FAILURE OF INSIDE DOOR HANDLE TO FACILITATE OPENING OF DOOR WILL PROHIBIT TIMELY EGRESS OF VEHICLE IN THE EVENT OF AN EMERGENCY. BOTH THE DRIVER'S AND REAR PASSENGER'S INSIDE DOOR HANDLES HAVE BROKEN, RESULTING IN THE INABILITY TO OPEN THE DOORS FROM THE INSIDE. THESE FAILURES OCCURRED DURING NORMAL USE AFTER PARKING THE VEHICLE. THE DOORS OPENED LESS THAN AN INCH OUT OF THE LOCKED POSITION AT THE TIMES OF FAILURE. DUE TO THE BENCH SEAT NOT PROHIBITING EGRESS OUT THE OTHER REAR DOOR, THIS COMPLAINT WAS NOT ISSUED DURING THE REAR PASSENGER DOOR FAILURE. THE DRIVER'S DOOR HANDLE HAS JUST BROKEN.

08/26/2016
Components: STEERING
Incident Date: 08/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS AT A STOP SIGN, THE POWER STEERING LIGHT ILLUMINATED. IMMEDIATELY AFTER, THE POWER STEERING FAILED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE DEALER DID NOT PERFORM ANY REPAIRS. THE FAILURE MILEAGE WAS 59,000.

08/25/2016
Components: ENGINE
Incident Date: 08/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

DRIVING ON THE 605 FWY WITH MY 5 YEAR OLD GOING ABOUT 65MPH WHEN MY CAR SUDDENLY LOST POWER AND A ORANGE WRENCH LIGHT APPEARED, I WAS ABLE TO PULL OFF TO THE SHOULDER WHEN MY CAR JERKED AND COMPLETELY SHUT DOWN. IT TOOK ME 3 TIMES TO GET IT STARTED ONLY TO HAVE THIS HAPPEN AGAIN ABOUT 2 MILES UP THE ROAD. I WAS ABLE TO SAFELY GET HOME BUT MY MECHANIC HAS ADVISED THAT I HAVE AN ERROR CODE P2111 AND MY THROTTLE BODY WILL NEED TO BE REPLACED. THIS IS EXTREMELY DANGEROUS AND I AM NOT A HAPPY FORD CUSTOMER. I WILL BE TAKING IN MY CAR TO THE DEALER TOMORROW IN HOPES THAT THEY WILL STAND BEHIND THIER PRODUCT AND REPLACE THIS PART.

08/24/2016
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 08/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

TODAY FROM A STOP, TURNING RIGHT OUT OF PARKING LOT ON TO CITY STREET INTO RIGHT MOST LANE, DURING ACCELERATION IN TURN, POWER STEERING LOST; FOLLOWED IMMEDIATELY BY SEVERAL AUDIBLE WARNING TONES AND MESSAGE CENTER REPORTING SERVICE ADVANCETRAC AND SERVICE STEERING. WHILE CAUGHT OF GUARD, WAS ABLE WITH EFFORT TO STRAIGHTEN VEHICLE, AND RECOVER WITHOUT INCIDENT. AT NEXT LIGHT, PUT CAR IN PARK, TURNED VEHICLE OFF AND THEN BACK ON. IMMEDIATELY RECEIVED WARNING TONES AND MESSAGE CENTER REPORTING SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW. VEHICLE AS NO POWER ASSIST AND EFFORT IS HIGH TO STEER VEHICLE. NOT CLEAR HOW BOTH SYSTEMS "FAILED" AT SAME TIME. BUT LOSS OF SAFETY FEATURE FOR STABILITY CONTROL AND INCREASED EFFORT TO STEER REQUIRES MORE RESPONSE TIME FOR ROUTINE AND IF REQUIRED EVASIVE MANEUVERS TO AVOID A COLLISION. THE MILEAGE IS APPROXIMATELY 28,600 MILES, AND THIS IS THE FIRST ISSUES WITH THIS VEHICLE. LAST ROUTINE MAINTENANCE AND MULTI-POINT INSPECTION WAS COMPLETED AT 24,200 AT DEALER IN APRIL.

08/23/2016
Components: EXTERIOR LIGHTING
Incident Date: 08/20/2016
Crash: No
Fire: No
Summary

MY RIGHT REAR TAILLIGHT HAS BURNED, CAUSING THE BULB TO MELT IN THE SOCKET, POSSIBLE FIRE HAZARD I WOULD THINK. SOCKET & THE BULB HAVE BEEN REPLACED. BOTH THE FORD DEALERSHIP & RETAIL AUTO PARTS STORE, HAVE DENIED ANY KNOWLEDGE OF THIS ISSUE.

08/23/2016
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 08/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

I WAS IN NEW ORLEANS FOR A FAMILY REUNION. LEAVING THE REUNION MY CAR WOULDN'T START. I HAD A FRIEND TO CHECK IT AND POWER WASN'T GOING TO THE PUMP. WE CHANGED THE FUEL PUMP ASSUMING THAT IT HAD WENT OUT AND CHANGE FUSES TOO. AFTER THAT THINKING THAT EVERYTHING WAS OK, WHILE DRIVING TO WORK IN MORNING TRAFFIC GOING 45 TO 50 MPH. THE CAR STOPPED, I COULDN'T GIVE IT GAS OR ANYTHING. I HAD TO HURRY UP AND TURN A BLOCK AND SIT IN THE MIDDLE LANE. I TRIED TURNING THE KEY IT TURNED BUT DIDN'T START. I CHECKED THE FUSE AND BATTERY AND THAT DIDN'T WORK. I STAYED IN CAR FOR ABOUT 15 MINUTES BEFORE IT STARTED AGAIN. AFTER STARTING IT I THOUGHT EVERYTHING WAS OK I WAS WRONG. HAD TO WORK AND TRIED STARTING CAR IT WAS DOING THE SAME THING. I HAD IT TOWED TO A AUTO PART PLACE TO GET DIAGNOSED AND THE RESULTS CAME BACK STATING IT WAS THE FUEL PUMP. I HAD IT TOWED BACK TO MY HOME AND HAD ANOTHER FUEL PUMP INSTALL AND IT CONTINUED DOING THE SAME THING. I HAD MY CAR TOWED BACK TO AUTO PART PLACE AND THEY SAID THAT THE CAR WOULD START BUT THE ELECTRIC WOULD STAY TO THE FUEL PUMP. PLEASE HELP!!! NOW I DON'T TRUST MY CAR ANYMORE.

08/20/2016
Components: VISIBILITY/WIPER
Incident Date: 08/17/2016
Crash: No
Fire: No
Summary

TAKATA RECALL : THE WINDSHIELD WIPERS ON MY 2012 FORD FUSION DO NOT WORK FAST ENOUGH, EVEN ON THEIR HIGHEST SPEED, IN EVEN MODERATELY HEAVY RAIN. SO WHEN IT RAINS HARD OR I AM ON THE HIGHWAY IT MAKES IT IMPOSSIBLE TO DRIVE AND CAN BE VERY DANGEROUS TO DRIVE IN ANY WEATHER CONDITIONS OTHER THAN COMPLETE SUN.THE MOST RECENT OCCURRENCE OF DANGER I EXPERIENCED FROM THE SLOW WINDSHIELD WIPERS WAS IN GEORGIA ON THE INTERSTATE AND IT WAS RAINY AND TRYING TO GO AT LEAST 60MPH TO KEEP UP WITH TRAFFIC IT WAS ALMOST LIKE DRIVING BLIND. THIS NEEDS TO BE ADDRESSED BEFORE MYSELF, OR SOMEONE ELSE IS SERIOUSLY INJURED!

08/18/2016
Components: STEERING
Incident Date: 08/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

POWER STEERING STOPPED INTERMITTENTLY WHILE DRIVING, AFTER RECEIVING A RECALL NOTICE, FORD REPLACED THE POWER STEERING GEAR ASSEMBLY IN JUNE 2016. IN AUGUST OF 2016 I WAS OUT OF TOWN AND THE POWER STEERING WENT OUT AGAIN. TOOK IT TO FORD DEALER OUT OF TOWN AND THEY REPLACED THE POWER STEERING ARMS AND WANT TO CHARGE ME $1000.

08/17/2016
Components: STEERING
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

DRIVING MY VEHICLE WHEN THE POWER STEERING WENT COMPLETELY OUT IN TRAFFIC, MAKING A RIGHT TURN. VEHICLE STEERING WHEEL WOULD NOT BUDGE. IT'S A SAFETY ISSUE DRIVING AND THE STEERING WHEEL GIVES OUT WITHOUT ANY NOTICE.

08/17/2016
Components: SUSPENSION
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS BEING DIAGNOSED, THE MECHANIC STATED THAT THE VEHICLE WAS IN NEED OF MAJOR REPAIR. THE DIAGNOSTIC PRODUCED FAILURE CODES: (DTCS) AND (P07AEN AND 0415) REGARDING THE CONTROL ARMS IN THE LOWER SUSPENSION. THE MECHANIC INFORMED THE CONTACT THAT THE FRONT SUSPENSION ARMS RIGHT AND LEFT NEEDED TO BE REPLACED AS SOON AS POSSIBLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE THE VEHICLE WAS MAKING A LOUD ROARING AND CLICKING NOISE. THE CONTACT NO LONGER FELT SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 89,700.

08/15/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THE DRIVER SIDE DOOR LATCH AND LOCK ARE BROKE. YOU CANNOT OPEN THE CAR DOOR FROM THE INSIDE, YOU CAN ONLY OPEN IT BY ROLLING DOWN THE WINDOWS. SOMETIMES IT WONT SHUT PROPERLY AND SOMETIMES IT IS ALSO A STRUGGLE TO OPEN IT FROM THE OUTSIDE (AS IF THAT OPTION OF OPENING IT MIGHT BE GONE SOON). THE FIRST OCCURENCE HAPPENED WHILE I WAS IN A STATIONARY POSITION.

08/15/2016
Components: POWER TRAIN
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

HARSH SHIFTS BETWEEN 1-2 AND OR 2-3, FLARES WHEN ACCELERATING AT TIMES..... CLUTCHES SEEM TO BE SLIPPING INSIDE THE TRAMSMISSION AT TIMES DURING HARD ACCELERATION....HARSH DOWNSHIFTS... WHEN SLOWING DOWN FOR A TRAFFIC LIGHT BUT NOT COMING TO A COMPLETE STOP AND TRYING TO ACCELERATE THE CAR ACTS "BOGGY" WHEN THE AIR IS ON. IT SEEMS LIKE IT CAN'T DECIDE WHICH GEAR IT SHOULD BE IN.

08/13/2016
Components: POWER TRAIN,STRUCTURE
Incident Date: 08/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

SO WITH IN THE PASS WEEK OF 8/8/2016 THRU 8/13/2016. I HAVE HAD A WRENCH LIGHT COME ON 3 DIFFERENT TIMES AND CAR ALMOST SHUT OFF, WHILE DRIVING DOWN THE STREET. SO PULL OVER AND SHUT OFF AND CRANK IT BACK UP AND GO ON. HOWEVER, ITS BECOMING A PROBLEM AND COME TO FIND OUT THIS MAYBE THROTTLE CONTROL/TRANSMISSION ISSUE. SOMEBODY GONNA GET HURT, CAUSE YOU NEVER KNOW WHEN IT GONNA CUT OUT ON YOU. ALSO BOTH DOOR LATCHES WILL NOT EITHER OPEN OR LOCK FROM THE INSIDE. CAUSING EXISTING ISSUE.

08/12/2016
Components: STEERING
Incident Date: 08/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

CAR WAS MAKING CLUNKING SOUND. WHEN I WAS DRIVING. TOOK IT IN AND WAS TOLD IT WAS THE ASSEMBLY STEERING SYSTEM GEAR. RACK AND PIN SYSTEM CAUSING THE CLUNKING IN GEAR. WAS TOLD MY MECHANIC THIS A HUGE SAFETY PROBLEM. WAS TOLD IT WASN'T SAFE TO DRIVE THE CAR BECAUSE IF I LOSE STEERING COULD LOSE CONTROL OF CAR AND IT COULD CAUSE INJURY TO ME MY FAMILY OR OTHER PEOPLE THAT ARE IN CARS THAT I MAY HIT IF I LOSE CONTROL OF THE VEHICLE. I CAN'T BELIEVE THERE ISN'T A RECALL FROM FORD FOR THIS PROBLEM ! I SAW THERE HAVE BEEN SEVERAL COMPLAINTS FOR SAME ISSUE.

08/12/2016
Components: STEERING
Incident Date: 02/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING SENSOR FAULT LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 12V345000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE POWER SENSOR LIGHT ILLUMINATED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

08/09/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

THE INSIDE DRIVERS SIDE DOOR LATCH DID NOT LOCK WHEN THE VEHICLE WAS IN MOTION (THE OTHER THREE DOOR LATCHES DID). I WAS DRIVING APPROXIMATELY 12 MPH ON A RESIDENTIAL STREET. THE DOOR LATCH REMAINS IN THE EXTENDED OPEN POSITION. THE DOOR CAN ONLY BE OPENED FROM THE OUTSIDE TO EXIT OR ENTER THE VEHICLE. THE DOOR CAN NOT BE LOCKED MANUALLY OR USING THE KEY FOB. I AM UNABLE TO EXIT THE VEHICLE NORMALLY. TO EXIT I HAVE TO ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, THEN IN ORDER TO ROLL THE WINDOW UP AGAIN I HAVE TO GET IN THROUGH ANOTHER DOOR, INSERT THE KEY AND REACH OVER TO THE DRIVERS SIDE. THESE ARE SAFETY ISSUES.

08/05/2016
Components: STEERING
Incident Date: 08/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

PULLING OUT OF MY DRIVEWAY AT LOW SPEED, THE STEERING LOCKED TO WHERE IT WAS NEARLY IMPOSSIBLE TO CONTROL THE VEHICLE. I WAS ABLE TO COME TO A STOP IMMEDIATELY SO NO DAMAGE OR INJURY. TURNING THE STEERING WHEEL REQUIRED A LOT OF EFFORT SO REVERSING BACK OFF THE STREET AND ONTO THE DRIVEWAY WAS QUITE DIFFICULT. AFTER PARKING, THE DASH ALSO BRIEFLY DISPLAYED SOMETHING LIKE "ADVANCETRACK ERROR". I DON'T REMEMBER THE WORDING EXACTLY.

08/05/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/05/2016
Crash: No
Fire: No
Summary

WHILE DRIVING MY VEHICLE THE DRIVERS SIDE DOOR OPENED BY ITSELF AND THE DOOR WOULD NOT LATCH AFTER THIS OCCURED .

08/03/2016
Components: STEERING
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

I WAS DRIVING IN THE INTERSTATE WHEN ALL OF A SUDDEN MY POWER STEERING WENT. THE SERVICE LIGHT CAME ON AND READ ''SERVICE POWER STEERING NOW''. IT HAD NEVER DONE THAT BEFORE AND I ONLY HAD THE CAR FOR LESS THAN A YEAR. I JUST THANK GOD NO ONE WAS HURT. I TOOK MY CAR TO THE FORD DEALERSHIP AND THEY SAID THAT IT WAS NOT APART OF THE RECALL, BUT IN MY OPINION IF IT HAS BEEN A ISSUE FOR SEVERAL VEHICLE FIX ALL OF THEM. THEY SAID THE CAR WAS FINE BUT WHEN THE MECHANIC GOT IN MY CAR HE HAD A HARD TIME TURNING THE WHEEL.

07/28/2016
Components: STEERING
Incident Date: 07/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE CONTACT INDEPENDENTLY REPLACED THE BATTERY. AFTER THE BATTERY REPLACEMENT, THE STEERING WHEEL SEIZED COMPLETELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,300.

07/28/2016
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 07/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

OVER THE PAST WEEK MY 2012 FORD FUSION DECELERATED, IDLED ROUGHLY, LOST POWER STEERING AND POWER BREAKING AND THE WRENCH DUMMY LIGHT CAME ON. ALL 4 TIMES IT OCCURRED BELOW 30 MPH IN CLEAR CONDITIONS. THE CAR IS EXTREMELY HARD TO HANDLE AND LUCKILY I WAS IN AREAS WHERE I COULD PULL OVER SAFELY. ONCE PULLED OVER I WAS ABLE TO RESTART THE CAR AND RESUME DRIVING. I HAVE BROUGHT IN MY CAR TWICE TO A LOCAL MECHANIC WHO COULD NOT FIND ANY ERROR MESSAGES ON THE COMPUTER. I HAVE AN APPOINTMENT AT THE LOCAL FORD DEALERSHIP TO DO MORE DIAGNOSTICS. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AND ITS RELIABILITY.

07/25/2016
Components: ELECTRICAL SYSTEM
Incident Date: 06/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

MY AC BLOWER WOULD TURN ON AND OFF RANDOMLY FOR A FEW WEEKS THEN IT WOULD TURN MOSTLY OFF AND NOT KICK BACK ON. THE LAST TIME IT CAME ON FOR ABOUT 20 MINUTES AND SHUT OFF WHEN I WAS TRAVELING OVER 4 HOURS IN 118 DEGREE WEATHER. THEN I HAD IT CHECKED OUT. THEY SAID THAT MY BLOWER MOTOR WIRES WERE BURNING, HAD A SHORT. AFTER FURTHER INVESTIGATION FOUND THAT THE WIRES AND CONNECTOR WERE SEVERELY MELTING AND FUSING TOGETHER AND WAS CAUSING IT TO TURN OFF. HAD TO HAVE IT REPAIRED AS SOON AS POSSIBLE, AS THIS PROBLEM COULD CAUSE A FIRE.

07/18/2016
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

ENGINE FAILED AT STOPLIGHT WITH LOSS OF POWER STEERING ON 6/26/16. RESTART SUCCESSFUL. SUBSEQUENT MULTIPLE ENGINE FAILURE CHIMES OCCURRED. DEALER "REPAIRED WIRING". SEVERAL HUNDRED MILES SINCE, NOT FURTHER INCIDENTS (ENGINE FAILURES OR MULTIPLE CHIMES).

07/18/2016
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 10/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I PURCHASED A USED 2012 FORD FUSION WITH 30K MILES ON IT IN 2015. WHILE DRIVING ON THE FREEWAY AT 70MPH THE VEHICLE LOST ALL POWER CAUSING ME TO ALMOST CRASH. THE THROTTLE BODY WAS DIAGNOSED AS THE ISSUE AND WAS SUPPOSEDLY FIXED UNDER FORD CUSTOMER SATISFACTION 13N03. FAST FORWARD TO JULY 15TH, 2016 AND THE SAME THING HAPPENED WHILE ON THE FREEWAY. MY CAR IS NOW SITTING AT MY LOCAL FORD DEALERSHIP AND EITHER THE DEALERSHIP ISN'T FIXING THE CAR CORRECTLY OR FORD HAS MORE ISSUES THEY ARE HIDING.

07/18/2016
Components: STRUCTURE,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 07/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

JULY 15,2016 MY 2012 FORD FUSION, WITH 30,212 MILES JERKED AND STALLED. HAD TO COAST TO THE SIDE OF THE ROAD. TO RESTART AND THE WRENCH LIGHT CAME ON. TOOK TO DEALER ON JULY 18 WAS TOLD IT SOUNDED LIKE THE EMISSION THROTTLE BUT HAVE TO RUN TEST I NEED TO PAY 115.00 THAT WOULD GO TOWARD THE REPAIR HAVE A EXTENDED WARRANTY BUT SHE STATES IT'S ON ME.

07/18/2016
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS UNABLE TO UNLATCH THE DRIVER SIDE DOOR FROM INSIDE AFTER COMING TO A COMPLETE STOP NEITHER WITH ENGINE OFF NOR WITH KEY ON. I CONSIDER THIS A MAJOR SAFETY MALFUNCTION. THE LATCH NO LONGER WORKS FROM INSIDE.

07/13/2016
Components: STEERING
Incident Date: 07/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE LOST STEERING POWER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO A NEARBY MALL. THE FAILURE WAS NOT DIAGNOSED AND DID NOT RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WOULD BE A CHARGE TO DIAGNOSE AND REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

07/13/2016
Components: STEERING
Incident Date: 07/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39AR******
Summary

WHILE DRIVING CAR ABOUT 30 MPH AND BEGINNING A TURN, THE POWER STEERING WENT OUT ALMOST CAUSING ME TO HIT A TREE. I FEEL THIS IS AN UNSAFE CONDITION AND COULD CAUSE ACCIDENTS.

07/06/2016
Components: STEERING
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

LOSS OF POWER STEERING. CAN NOT TURN THE STEERING WHEEL

07/05/2016
Components: STEERING
Incident Date: 06/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 82,000.

06/30/2016
Components: ELECTRICAL SYSTEM,EQUIPMENT
Incident Date: 06/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE AIR CONDITIONER WIRES MELTED AND FUSED TOGETHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 68,000.

06/27/2016
Components: STRUCTURE
Incident Date: 06/21/2016
Crash: No
Fire: No
Vehicle Identification Number: SFAHP0JAYCR******
Summary

DRIVER'S SIDE DOOR HANDLE BROKE ALMOST IN THE IDENTICAL SPOT ON A 2009 AND 2012 FORD FUSION I OWN. THE VEHICLE WAS STATIONARY AT MY HOME WHEN THE INCIDENT HAPPENED. THIS HAPPENED WITH NORMAL PRESSURE TO OPEN THE DOOR . THIS PREVENTS THE DOOR FROM OPENING AND OR BEING LOCKED. THE 09 HAD APPROXIMATELY 50K MILES AND THE 2012 HAD APPROX 65K MILES AND HAPPENED ON 6/21/2016. I FEEL THIS IS A DEFECT IN MATERIALS AND DESIGN FOR IT TO HAPPEN ON BOTH VEHICLES I OWN WITH THE EXACT PART NUMBER AND I FEEL THIS IS A MAJOR SAFETY CONCERN SINCE IT COULD HAPPEN DURING AN ACCIDENT PREVENTING THE DRIVER FROM EXITING THE VEHICLE THROUGH THE DRIVERS DOOR.

06/27/2016
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 06/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

UNAWARE THAT MY THROTTLE CONTROL TRANSMISSION WAS DEFECTIVE. MY CAR SHUT OFF, WHILE I WAS DRIVING AT APPROXIMATELY 35/40 MPH, ON A BEND ENTERING A BRIDGE AND I WAS ALMOST HIT BY A BUS. WHEN I STARTED CAR UP AGAIN, IT WENT INTO LIMP MODE AND IT CREEPED UNTIL I GOT TO A SAFE AREA AND HAD TO HAVE IT TOWED. FORD REPAIRED IT FOR FREE AFTER I MADE NUMEROUS CALLS BUT I HAD TO PAY FOR A RENTAL WHICH COST ME $140.00. IF I HAD BEEN TRAVELING DOWN A MAJOR HIGHWAY, I COULDVE BEEN KILLED. I NEVER RECEIVED NOTIFICATION OF THIS DEFECTIVE PART. ALSO, MY EVAPORATOR SENSOR WENT BAD IN MY FUSION. A KNOWN DEFECTIVE PART IN EARLIER YEARS UP TO MY YEAR CAR. THE CAR IS ONLY 4 YEARS OLD AND I HAVE NO AIR CONDITIONING. THE PART IS A $20 DEFECTIVE PART BUT THE REPAIRS COST OVER $600.00 BECAUSE THE ENTIRE DASH NEEDS TORN APART. I FEEL THAT SINCE FORD KNEW OF THIS DEFECT, THIS SHOULD ALSO BE REPAIRED FREE OF CHARGE. I HAVE A HANDICAPPED SON WHO NEEDS AIR CONDITIONING AND FINANCIALLY I CANNOT AFFORD TO PAY SUCH A LARGE SUM OF MONEY TO REPLACE THIS WELL KNOWN DEFECTIVE PART.

06/21/2016
Components: STEERING
Incident Date: 06/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

ON JUNE 14, 2016 THE POWER STEERING FAILED ON MY CAR WHILE I WAS DRIVING IT ON A CITY STREET. I SAW A MESSAGE THAT SAID ELECTRONIC STEERING ASSIST FAILURE. I RESTARTED THE CAR AND THE POWER STEERING WAS WORKING. I DROVE THE CAR 2 MILES TO A FORD DEALER. I WAS TOLD THAT THERE IS A SAFETY RECALL ON THIS ISSUE BUT THAT I HAVE EXCEEDED THE MAXIMUM COVERED MILAGE. MY VEHICLE HAS 184,000 MILES BUT THEY ONLY COVER UP TO 150,000 MILES. I COULD HAVE BEEN INJURED IF THIS OCCURRED AT HIGH SPEED OR IN TRAFFIC.

06/21/2016
Components: STEERING
Incident Date: 06/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

FOR ALMOST A YEAR MY CAR HAS BEEN MAKING A POPPING CREAKING NOISE WHEN I DRIVE AT LOW SPEEDS (20 OR BELOW). IT STARTED VERY QUIETLY AND HAS PROGRESSIVELY GOTTEN WORSE. I TOOK IT TO THE DEALERSHIP WHERE THEY ADVISED ME THAT THIS STEMS FROM SERVICE BULLETIN TSB 06-24-07. THIS ADVISORY WAS ORIGINALLY JUST FOR 2006 MODELS. HOWEVER, IT IS AFFECTING MY 2012. IT HAS AFFECTED 2007, 2008, AND 2009 AS WELL. THIS IS AN ONGOING SAFETY ISSUE AS THE CONTROL ARMS COULD BREAK AT ANY MOMENT WHILE DRIVING. THIS COULD CAUSE A POTENTIAL CAR ACCIDENT THAT MAY INCLUDE DEATH. THIS ONGOING ISSUE NEEDS TO BE ADDRESSED AS A RECALL SINCE FORD DOES NOT WANT TO COVER COST OF REPAIR TO THEIR ONGOING STEERING ISSUE.

06/20/2016
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

WHEN I TURNED ON THE FAN TO CIRCULATE HEAT OR COOL AIR NOTHING HAPPENED. THE BLOWER MOTOR FOR THE AC AND HEATING HAS FAILED 3 TIMES IN THE LAST 4 YEARS; 12/13/2013, 6/24/2015, AND 5/26/2016. THE LAST TIME THE FORD DEALER HAD TO REPLACE THE ENTIRE WIRING HARNESS AS WELL. THE LAST REPAIR COST $730. ANGELA KEEVIS, FORD MOTOR COMPANY CUSTOMER SERVICE MANAGER, TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME SINCE I HAD ALREADY PAID FOR THE REPAIR. MY SON NEEDED THE CAR FOR HIS HIGH SCHOOL SENIOR PROM SO I NEEDED TO PAY THE BILL ASAP.

06/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 06/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA3CR******
Summary

THE CAR WAS PARKED ON IGNITION ON. MY MOTHER, ALICE, WENT OUT IN THE EVENING TO CLOSE THE SUNROOF. THE SUNROOF DID NOT LOOK LIKE IT WAS CLOSING, SO MY MOTHER REACHED UP HER HAND TO FEEL. HER FINGERS WERE THEN CLOSED AND LOCKED INTO THE SUNROOF. THE OPEN BUTTON WOULD NOT WORK TO RELEASE HER HAND. NEIGHBORS CAME TO HELP, TURNED OF THE CAR AND TURNED IT BACK ON AGAIN TO TRY AND OPEN THE ROOF, BUT IT WOULD NOT OPEN TO RELEASE HER FINGERS. CROWBARS WERE USED TO TRY AND RELEASE THE FRAME FROM HER HAND, BUT IT WOULD NOT BUDGE. POLICE HAD TO BREAK THE GLASS OF THE SUNROOF TO RELEASE THE FRAME FROM HER HAND. THIS IS A HUGE SAFETY CONCERN. IF A CHILD'S HAND WOULD HAVE BEEN CAUGHT IT WOULD HAVE BEEN CRUSHED. THEY NEED TO HAVE AN EMERGENCY SENSER TO NEVER CLOSE AND LOCK IN PLACE IF THERE IS AN OBSTRUCTION, OR AN EMERGENCY RELEASE. NOW, MY MOTHER HAS TO FACE MEDICAL AND INSURANCE COSTS. I TYPE THIS IN HER PRESENCE ON HER BEHALF, DUE TO HER RIGHT FINGERS BEING INJURED. WITH THE GRACE OF GOD, NO BONES WERE BROKEN. ANYONE CAN RELATE TO HOW PAINFUL AND TRAUMATIZING IT WAS FOR HER TO HAVE HER HAND CLAMPED AND LOCKED IN PLACE WITH NO RELEASE.

06/16/2016
Components: STEERING
Incident Date: 06/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,800.

06/14/2016
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 11/16/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL REQUIRED MORE FORCE TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

06/13/2016
Components: STEERING
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

POWER STEERING FAILED NOTICE DISPLAYED UPON STARTING PARKED VEHICLE.. 2012 FORD FUSION DISPLAY PANEL SAID "POWER STEERING ASSIST FAILURE" AND " SERVICE ADVANCETRAC." WHEN I LOGGED IN ON FORD OWNER WEBSITE, IT ADVISED ME OF "FIELD SERVICE ACTION" TITLED "EPAS STEERING EFFORTS" AND FIELD SERVICE ACTION NUMBER "15N01." DATE THIS BEGAN APPROXIMATE, AND HAS REPEATED AND FINALLY REMAINS FAILED. MILEAGE IS APPROXIMATE.

06/09/2016
Components: POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 12/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

THE VEHICLE WILL STOP RUNNING WHILE SITTING STILL (AT LIGHT, STOP SIGN), I TOOK IT IN AND TO THE DEALERSHIP AND THEY SAID OH YEAH THERE'S A COMPUTER UPDATE. I WAS NEVER ADVISED OF THE UPDATE AND HAD TO HAVE MY CAR DIE IN THE MIDDLE OF SEVERAL BUSY ROADS. AFTER THE UPDATE THE CAR DID NOT DIE ANY LONGER BUT THAT WAS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED I HAD TO COME IN. THE CAR WILL BOG DOWN WHEN YOU PRESS ON THE ACCELERATOR, IT WILL BOG DOWN THEN LURCH FORWARD. THE ISSUE IS WHEN STARTING FROM A STOP OR ANY TIME YOU ARE ATTEMPTING TO ACCELERATE. THE SHIFTING OF GEARS SEEMS TO BE SLOW TO CHANGE. I HAVE TAKEN IT TO THE DEALER AND I AM TOLD THEY CAN NOT REPEAT THE "ISSUE". I HAVE HAD ISSUES WITH BRAKING AS WELL. THE CAR WHEN IN REVERSE ON AN INCLINE DID NOT WORK AND I ROLLED DOWN INTO THE STREET. I HAD THE BRAKES CHECKED AND AGAIN WAS TOLD THEY WERE NOT ABLE TO "REPEAT THE ISSUE". THE AIR CONDITIONER WILL ONLY WORK WHEN IT WANTS TO. SOMETIMES IT BLOWS COLD AIR SOMETIMES IT BLOWS HOT AIR.

06/06/2016
Components: ENGINE
Incident Date: 06/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

2015 HAD THROTTLE BODY REPLACED BY FORD FOR NOTHING ..8 MONTHS LATER IT HAPPENED AGAIN 6/3/16..FORD PAID FOR THE FIRST WONT DO THE SECOND WITHOUT ME PAYING FOR IT..THIS CAN BE DANGEROUS AS IT JUST STOPS , YOU HAVE NO POWER TO MOVE, THEN IT SHAKES AND DIES. I DID START IT RIGHT AFTER AND GOT HOME BOTH TIMES. JUST SAYING IF THIS IS A FAULTY PART..WHY ARENT THEY FIXING IT, NOT US. I F YOUR GOING FASDT I WOULD HATE TO THINK WHAT WOULD HAPPEN ON A BIG HIGHWAY.

06/04/2016
Components: POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

I AM FACING ELECTRICAL ISSUE IN MY CAR VERY FREQUENTLY. THE ELECTRICAL PROBLEM OCCURS TWO WAYS, 1) WHILE RUNNING 2) WHILE STARTING THE CAR WHILE RUNNING:- WHEN THE ELECTRICAL ISSUE COME WHILE CAR IS RUNNING THEN THE BELOW PROBLEM OCCURS, 1. TRANSMISSION SHOULD NOT BE SET TO PARKING, IF SET TO PARKING THEN WE CANNOT MOVE TO NEUTRAL OR DRIVE. IT WILL BE STUCK AND TOW IS THE ONLY OPTION. 2. TURN LIGHTS WILL NOT WORK. 3. HEAD LIGHTS WILL NOT WORK. 4. DOOR GLASS SLIDING WILL NOT WORK. 5. AC WILL NOT WORK 6. CAR DISPLAY WILL NOT WORK FOR CLOCK AM/FM 2) WHILE STARTING THE CAR:- IF THE PROBLEM OCCURS WHILE STARTING THE CAR THEN I WILL BE ABLE TO ONLY START THE CAR AND THE AUTOMATIC TRANSMISSION WILL NOT WORK. WE CANNOT MOVE THE TRANSMISSION FROM PARKING TO NEUTRAL OR DRIVE. TOWING THE VEHICLE IS THE ONLY OPTION. THIS IS DANGEROUS WHILE DRIVING AT NIGHT, I GOT THIS ISSUE ONE TIME AT NIGHT AND I GOT THE TOUGH TIME IN TOWING THE CAR AND GETTING TO SERVICE CENTRE. AS THE SERVICE CENTRE IS ALWAYS BUSY THEY WONT GET THE TIME TO DIAGNOSIS IMMEDIATELY AND AT THE TIME OF THEY CHECK IT WORK PROPERLY. ANY WAY THEY WERE NOT ABLE TO FIND ANY ISSUES WITH ME CAR. BUT WHEN I TAKE THE CAR BACK TO HOME THE ELECTRICAL ISSUE OFTEN OCCURS. NO ONE ASSURE OF THE SAFETY, AND I AM TRYING MY BEST TO DRIVE AT NIGHT AND HIGHWAYS. EXTREMELY DANGEROUS.

06/02/2016
Components: ELECTRICAL SYSTEM,SEATS,SERVICE BRAKES
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHT0JGXCR******
Summary

DRIVER SEAT, HEATER GOT SUPER HOT TO THE POINT OF BURNING A FEW TIME, THEN STOPPED WORKING ALTOGETHER BY 68K MILES. BRAKES, RIGHT SIDE FRONT COMPLETELY WORE THRU OUTSIDE PAD ONLY BY 48K MILES, RIGHT REAR DID SAME THING BY 70K. IN BOTH INSTANCES ONLY ONE PAD WAS SHOT. WHY ONLY ONE PAD WEARING TO BACKING PLATE, LOOKS LIKE PADS NOT RELEASING. ELECTRICAL, ALL WINDOWS, INCLUDING MOON ROOF, OPEN BY THEMSELVES WHILE NOWHERE NEAR CAR AND IT'S LOCKED.

06/01/2016
Components: UNKNOWN OR OTHER
Incident Date: 05/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

I HAVE BEEN HAVING ISSUES WITH THE THROTTLE BODY. YESTERDAY, WHEN PULLING OUT ONTO THE HIGHWAY, MY THROTTLE BODY LIGHT CAME ON AND MY CAR WOULD NOT PICK UP SPEED. I WAS ALMOST REAR ENDED. I WAS PRESSING THE GAS, BUT IT WOULD NOT PICK UP AT ALL. I HAVE A 4 YEAR-OLD DAUGHTER. THIS IS VERY DANGEROUS. I DON'T WANT TO BE DRIVING AND HAVE TO WORRY ABOUT IF MY CAR IS GOING TO STALL AS I ENTER TRAFFIC. THE THROTTLE BODY SHOULD BE RECALLED!

05/25/2016
Components: STEERING
Incident Date: 05/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I HAVE A POWER STEERING FAULT ON THE MESSAGE BOARD. I CANNOT TURN THE WHEEL WITHOUT HAVING TO USE ALL MY STRENGTH. NEARLY GOT INTO TWO ACCIDENTS WHILE DRIVING WHEN THIS HAPPENED.

05/19/2016
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THE DRIVER DOOR HANDLE LOCKS THE MINUTE YOU CLOSE THE DOOR, AND BOTH THE DRIVER AND PASSANGER SIDE HANDLES BROKE AT THE SAME TIME.FORD WANTS TO CHARGE ME OVER $440.00 TO FIX THEM. THIS IS AN ITEM THAT SHOULD BE FIXED THROUGH OUR WARRANTIES THEY COST AN ARM AND A LEG. THEIR SERVICE MANANGER LARRY TATE ACTED LIKE HE DID NOT CARE WHEN I TALKED TO HIM ABOUT THE SITUATION. THIS HAS ALSO HAPPENED TO ANOTHER FORD FUSION THAT MY MOTHER-N-LAW DRIVES.

05/17/2016
Components: STEERING
Incident Date: 03/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

WHILE BACKING OUT N A GROCERY STORE PARKING LOT, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS EXTREMELY TIGHT. I HAD TO APPLY FORCE TO THE STEERING WHEEL TO GET IT TO TURN. I RESTARTED THE VEHICLE AND THE CONDITION CONTINUED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.

05/16/2016
Components: POWER TRAIN
Incident Date: 05/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

WHEN I'M EITHER TAKING OFF OR IN MOTION RIDING DOWN ANY TYPE OF ROAD OR HIGHWAY A WRENCH LIGHT COMES ON SOME TIME. I LOOK THE ICON UP AND IT SAYS SOMETHING ABOUT THE POWER TRAN OR TRANSMISSION. WHILE IN MOTION IT FEEL AS IF I LOST SPEED AND THEN THE WRENCH ICON POPS ON. WHEN TAKING OFF I CAN FEEL A JERK AS IF IT CAN'T GET THE POWER TO SHIFT AND GO.

05/15/2016
Components: STEERING,ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 05/14/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

MY POWER STEERING ASSIST FAULT CAME ON WHILE I WAS DRIVING HOME LAST NIGHT. IT CAUSED ME TO MESS UP MY FRONT END. I DIDN'T RECEIVE ANY INFORMATION ABOUT A RECALL, BUT WHEN I LOOKED UP MY VIN, I FOUND OUT IT HAD A OPEN CASE I NEED TO KNOW WHAT TO DO NEXT... PLEASE HELP

05/12/2016
Components: STEERING
Incident Date: 05/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

LOST POWER STEERING WHILE DRIVING ON A CITY STREET.

05/12/2016
Components: STEERING
Incident Date: 04/11/2016
Crash: No
Fire: No
Summary

WHILE DRIVING ON A CITY STREET THE "ADVANCETRAC" CAME ON AND "POWER STEERING NEEDS TO BE REPLACED" CAME ON. I WAS NIGHT TIME I MADE IT HOME. ONCE HOME I TURNED THE CAR OFF AND THE "REPLACE POWER STEERING NOW" I HAD LOST ALL POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME MY SON WAS DRIVING ON THE HIGHWAY. I TOOK IT TO THE MECHANIC THE FIRST TIME AND THEY SAID IT WAS NOTHING WRONG I JUST NEEDED NEW TIRES.

05/02/2016
Components: UNKNOWN OR OTHER
Incident Date: 05/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

PASSENGER SEAT BELT LIGHT COME ON AND STAYS ON. THE SEAT BELT WARNING GOES OF AFTER FASTENING BUT IF IT'S TAKEN OFF DURING THE TRIP, NEVER ANOTHER WARNING.

05/02/2016
Components: STEERING
Incident Date: 03/01/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 1EMCU0D77CK******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT CRASHED THE VEHICLE INTO A WOODED AREA. DURING THE CRASH, BOTH THE DRIVER AND FRONT PASSENGER SUSTAINED BACK INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. MEDICAL ATTENTION WAS NOT REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,000.

04/29/2016
Components: STEERING
Incident Date: 02/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WHILE DRIVING TO A FAMILY MEMBER BIRTHDAY PARTY LESS THEN 15 MILES FROM OUR RESIDENCE, WE BEGAN PULLING ONTO THE ROAD AND THAT WHEN IT THE DISPLAY SAID SERVICE POWER STEERING NOW AND IT WAS HARD TO TURN. AS WE TURNED ON THE THE ROAD WHILE DRIVING OUR 3 YOUNG CHILDREN ON THE BACK WITH NO POWER STEERING WE ALMOST GOT TBONED. THE CAR HAD ONLY 69K ON THE MILEAGE IT HAD JUST PASSED THE WARRANTY REPAIR LIMIT. I THOUGHT IT MIGHT HAVE BEEN A EASY FIX LIKE MOST OTHER VEHICLES THEY HAVE A CHAIN OR BELT BUT THIS IS COMPLETELY ELECTRICAL. THE PART THAT REALLY HAS MADE ME UPSET AND FRUSTRATED WAS WHEN MY SISTER IN LAW A CLOSE FRIEND WITH THE SAME YEAR MAKE AND MODEL RECEIVED NOTICES THAT THEIR CARS WERE UP FOR A RECALL FOR THE POWER STEERING. SO I CALLED MY LOCAL DEALER AND ASKED IF THEY COULD CHECK ON IF MY CAR WAS UP FOR RECALL SINCE MY CAR ACTUALLY HAD THE POWER STEERING GO OUT ON IT. THE DEALERSHIP RESPONDED WITH A "NO, BECAUSE MY CAR WAS NOT ON THE DESIGNATED LIST OF A CERTAIN TIME, PLACE AND DATE IT WAS MANUFACTURED TO BE APPLICABLE FOR THE RECALL". IT MAKES NO SENSE THAT IF THEY ARE RECALLING SOME WITH THE POWER STEERING ISSUES WHY NOT ALL, ESPECIALLY THE ONE THAT ARE ACTUALLY HAVE REAL ISSUES AND ARE A POSSIBLE THREAT TO THE SAFETY OF ONES FAMILY.

04/27/2016
Components: SERVICE BRAKES
Incident Date: 04/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

I WENT IN FOR A ROUTINE OIL CHANGE AND CAR CHECK UP. THEY TOLD ME THERE IS BRAKE FLUID LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER AND IT RUSTED. BACK BRAKES AND ROTORS NEEDED, FLUSHING SYSTEM $1400? THEY SAID I WAS LUCKY CAUSE THEY COULD GIVE OUT AT ANYTIME CAUSING A FATAL ACCIDENT.

04/24/2016
Components: UNKNOWN OR OTHER
Incident Date: 04/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

DRIVER SIDE INTERIOR DOOR OPENER BROKE. TO ME THIS COULD BE QUITE SERIOUS WHAT IF I'M IN A CRASH AND CAR CAUGHT FIRE WITH DOOR NOT OPENING PROPERLY I COULD BURN TO A CRISPY CRUNCH.IN A SITUATION LIKE THAT IT WOULD BE GOOD TO BE ABLE TO GET AT AS SOON AS POSSIBLE DON'T YA THINK?

04/23/2016
Components: ENGINE
Incident Date: 04/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

CAR EXHIBITS A DRONE/MOAN OR RATTLE NOISE. THE NOISE TYPICALLY OCCURS WHILE DRIVING UP A SLIGHT INCLINE, UNDER LIGHT THROTTLE AT 45-61 KM/H (28-38 MPH) AT 1300-1400 RPM, IN 5TH GEAR. THE NOISE MAY BE PRESENT WITH THE A/C ON OR OFF BUT IS TYPICALLY AGGRAVATED WHEN THE A/C COMPRESSOR CYCLES ON. THIS IS THE EXACT SAME ISSUE AT TSB 11-10-26, BUT THAT TSB ONLY APPLIES TO ESCAPE AND MARINER VEHICLES EVEN THOUGH THE ISSUE ALSO APPLIES TO FUSIONS. THIS TSB SHOULD APPLY TO ALL VEHICLES AFFECTED, NOT JUST SOME. SEE VIDEO FOR EXACT SOUND: HTTPS://WWW.YOUTUBE.COM/WATCH?V=PMCS-0SAU5W THANKS

04/20/2016
Components: STEERING
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA6CR******
Summary

I NOTICED A KNOCK WHENEVER I TURNED THE WHEEL WHILE DRIVING DOWN THE ROAD OR WHILE PARKED. THE STEERING BECAME INCREASINGLY HARDER AS THE DAYS PASSED. THE CARS WARRANTY HAD EXPIRED SO I TOOK IT INTO GOODYEAR TO SEE WHAT THE PROBLEM WAS. THEY TOLD ME THE RACK AND PINION NEEDED TO BE REPLACED. THE FUSION HAD ONLY 59,000 MILES ON IT. THE MECHANIC THAT WORKED ON MY CAR TOLD ME HE PREVIOUSLY WORKED FOR FORD AND THAT THIS WAS A COMMON PROBLEM.

04/18/2016
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 04/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE DOOR BECAME AJAR. THE CONTACT WAS ABLE TO CLOSE THE DOOR; HOWEVER, IT FAILED TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. ..UPDATED 06/06/17 *BF UPDATED 09/22/2017*JS

04/17/2016
Components: STEERING
Incident Date: 04/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

ON APRIL 2 2016 I DROVE TO OUR LOCAL WALMART IN OCEANSIDE CALIFORNIA. AFTER SHOPPING I STARTED MY 2012 FORD FUSION AND THE POWER ASSISTED STEERING HAD FAILED AND I COULDNT DRIVE THE CAR. HAD IT TOWED TO NORTH COUNTY FORD WHERE THEY TOLD ME THAT THERE WAS A RECALL ON THIS PROBLEM BUT NOT ON THIS CAR DUE TO ITS PRODUCTION DATE OF MARCH 6TH 2012.THE RECALL WAS FOR 2012 FORD FUSIONS PRODUCED BEFORE FEBUARUY 28TH 2012. BECAUSE MY VEHICLE WAS PRODUCED 6 DAYS AFTER THE RECALL IT WAS NOT COVERED THUS I WAS RESPONSIBLE TO PAY THE $1658.00 REPAIR BILL. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY COULDN'T HELP ME DUE TO THE PRODUCTION DATE. I BELIEVE THE RECALL NEEDS TO BE WIDENED TO COVER ALL FORD PRODUCTS THAT HAVE THIS ISSUE. WHILE THIS PROBLEM DID'NT HAPPEN WHILE THE CAR WAS IN MOTION IT STILL SEEMS TO ME TO BE A BIG SAFETY CONCERN AS IT COULD HAVE BEEN .

04/15/2016
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 04/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

MU 2012 FORD FUSION LOST POWER TO THE STEERING ON THE HIGHWAY SO WHEN I PULLED THE STEERING WHEEL HARD SO I CAN GET TO THE SIDE OF THE HIGHWAY WHEN I FINALLY GOT TO TO THE SIDE OF THE HIGHWAY I TURNED THE CAR OFF AND TURNED IT BACK ON THE STEERING WHEEL WILL NOT MOVE AND A MESSAGE ON THE DASHBOARD APPEARS AND SAY SERVICE "POWER STEERING KNOW" SO I HAD TO CALL A TOW TRUCK AND WHEN IT GOT TO THE DEALERSHIP THEY SAID IT IS A PROBLEM WITH ELECTRONIC STEERING RACK AND PINION FAULTY AND IT WOULD COST ME 1,500 DOLLERS TO GET IT FIX SO I STARTED RESEARCHING ON THE NHTSA WEBSITE AND FOUND OUT IT WAS A RECALL BUT MY CAR WAS NOT AFFECTED AND I DON'T KNOW HOW CAUSE ITS ALOT OF PEOPLE WITH THIS SAME PROBLEM WITH THEIR 2012 FORD FUSION.

04/14/2016
Components: STEERING
Incident Date: 04/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOTS POWER STEERING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 90,069.

04/07/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A LEAKY FUEL TANK AND CANISTER PURGE VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.

04/06/2016
Components: STEERING
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I HAD A SERVICE ADVANCTRAC LIGHT ON MY DASH AND THEN A POWER STEERING FAILURE LIGHT ACTIVATE ON THE DASH AS I WAS DRIVING DOWN THE ROAD AT APPROX. 40MPH. I WAS ABLE TO GET THE VEHICLE HOME SAFELY. ARRIVED HOME AND WENT ONLINE AND FOUND A RECALL FOR THIS PROBLEM ON THE 2012 FUSIONS. I TOOK TO FORD AND THEY WANT ME TO PAY $1600 TO REPLACE WHAT THEY CALL A RACK AND PINION ISSUE.

04/06/2016
Components: STEERING
Incident Date: 04/05/2016
Crash: No
Fire: No
Summary

SHORTLY AFTER STARTING MY VEHICLE, THE POWER STEERING FAILS AND THE ALARMS SOUND LEAVING MY VEHICLE UNABLE TO PERFORM SAFELY. THIS HAPPENS RANDOMLY AND WITHOUT NOTICE. THERE ARE NO KNOWN CONTRIBUTING FACTORS. I'VE CONTACTED MY DEALERSHIP AND THEY'VE STATED THAT MY VEHICLE ISN'T COVERED UNDER THE RECALL AND TO REPAIR THE ISSUE COULD COST UP TO $1,600

04/06/2016
Components: POWER TRAIN
Incident Date: 04/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

THE VEHICLE HAS A HARD SHIFT BETWEEN 1ST AND 2ND GEAR. ALSO THE CAR WILL HAVE A HARD JERKING WHILE DRIVING.. THIS DOESNT HAPPEN ALL THE TIME BUT IS GETTING NOTICBLY WORSE.

04/05/2016
Components: UNKNOWN OR OTHER
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THE DRIVERS SIDE DOOR LATCH IS BROKEN, DOOR BOUNCE BACK, WILL NOT LOCK.. I HAVE TO LIFT THE HANDLE AND PUSH THE LATCH UP TO SHUT THE CAR DOOR.

04/05/2016
Components: STEERING
Incident Date: 04/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

EVERY TIME I TURN MY CAR ON THE STEERING WHEEL IS VERY STIFF AND WITH LIGHT NOTIFICATION SAYING " POWER STEERING ASSIST FAILED"... MY CAR HAS POWER STEERING FLUID IN IT. I HAVE TO TURN MY CAR OFF AND WAIT ABOUT 20 MINS TO TRY TO START IT AGAIN.

04/04/2016
Components: STEERING
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

I REPLACED A FLAT TIRE ON MY VEHICLE NO PROBLEMS BEFORE HAND. ONCE I PUT THE SPARE ON AND PROCEEDED TO DRIVE MY STEERING WAS HARD TO CONTROL. I MANAGED TO GET THE VEHICLE HOME. I IMMEDIATELY CHANGED THE TIRE AND ASSUMED THAT THE LIGHTS WILL BE GONE. I HAVE A MESSAGE FOR SERVICE POWER STEERING, ADVANCE TRAC. I TOOK IT TO FORD DEALERSHIP THEY SAID THEY DIDN'T HAVE A RECALL. I LOOKED AND RESEARCH AND FOUND THAT THERE IS ONE BUT MY VIN WASN'T UNDER IT.

04/02/2016
Components: STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

DRIVING AT 60 MPH I COULD HEAR FRICTION WORSENS AND CAR WOULD LOSE MOMENTUM EASILY BECAUSE OF THE FRICTION. THEN I START TO HEAR A KNOCKING SOUND SOMEWHERE IN THE ENGINE PERHAPS OR THE WHEEL UNSURE AND AS ALL THAT WORSENS, I CAN FEEL THE CAR LOSING CONTROL LIKE IT'S GOTTEN A FLAT TIRE. POWER STEERING GOT STIFFER WHILE THE CAR KIND OF DRIFTED LEFT AND THEN RIGHT AS THO I WAS GOING TO LOSE CONTROL OF THE VEHICLE. IT WAS REALLY SCARY SO I IMMEDIATELY SLOWED DOWN BECAUSE I HAD NO CONTROL ON THE STEERING.

04/01/2016
Components: SERVICE BRAKES
Incident Date: 03/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT THAT WHILE REVERSING AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE VEHICLE WAS AT AN INCLINE AND SHE CONTINUED TO DEPRESS THE BRAKE PEDAL BUT IT TRAVELED TO THE FLOORBOARD. AS A RESULT, THE CONTACT TURNED VIOLENTLY TO THE RIGHT IN ORDER TO AVOID CRASHING INTO THE NEIGHBORS HOUSE AND CRASHED INTO A FENCE ON THE DRIVERS SIDE. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNDETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

04/01/2016
Components: ENGINE
Incident Date: 07/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, AN ABNORMAL SOUND WAS HEARD FROM THE ENGINE AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FLYWHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 05/18/16*LJ *TR

03/30/2016
Components: SERVICE BRAKES
Incident Date: 03/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED TO ENGAGE. ON ONE OCCASION, THE CONTACT REVERSED FROM THE DRIVE WAY AND THE BRAKE PEDAL STUCK TO THE FLOOR BOARD CAUSING THE CONTACT TO CRASH INTO A FENCE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

03/30/2016
Components: STRUCTURE
Incident Date: 03/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

PARKED IN THE DRIVEWAY, SHUT OFF ENGINE, TRIED TO EXIT THE VEHICLE. INSIDE DRIVER'S DOOR RELEASE MECHANISM BROKE, AND FAILED TO UNLATCH THE DOOR. HAD TO ROLL WINDOW DOWN AND USE THE EXTERIOR HANDLE TO OPEN THE DOOR. THIS SIGNIFICANTLY INCREASED THE TIME IT TOOK TO EXIT THE VEHICLE. THIS IS THE SECOND TIME THE INSIDE DRIVER'S DOOR RELEASE HAS BROKEN IN THE SAME WAY. THIS IS A SAFETY ISSUE.

03/28/2016
Components: STEERING
Incident Date: 03/25/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. SHORTLY AFTERWARDS, THE POWER STEERING FAILED. THE CONTACT PARKED THE VEHICLE AND EXAMINED THE POWER STEERING FLUID, WHICH WAS STILL PRESENT IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE REPAIR WAS NO LONGER COVERED UNDER THE WARRANTY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

03/24/2016
Components: STEERING
Incident Date: 03/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE TURNING IN A PARKING AREA, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS EXTREMELY TIGHT. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO GET IT TO TURN. THE CONTACT RESTARTED THE VEHICLE AND THE CONDITION CONTINUED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TO BE TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

03/20/2016
Components: POWER TRAIN
Incident Date: 09/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

IT NORMALLY HAPPENS WHEN ACCELERATING.SOMETIMES IT WILL HAPPEN WHILE VEHICLE IS ALREADY IN MOTION. IT FEELS LIKE THE TRANSMISSION IS SLIPPING. IT JERKS VERY HARD WHEN SHIFTING. I HAD THIS ISSUE ADDRESS AT THE FORD DEALER ON 30 SEP 2014 AND THEY STATE THEY COULD NOT FIND THE PROBLEM.DEALER SHOWS MILEAGE IN AND MILEAGE OUT AS THE SAME. DOESN'T APPEAR THAT THEY DROVE IT TO FIND THE ISSUE.

03/16/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

OUR FORD FUSION CONTINUES TO STOP WORKING AT 45+ MPH. WE WILL BE DRIVING AND THE CAR BASICALLY STALLS, EXCEPT IT STILL HAS POWER AND SHAKES VIOLENTLY. IT HAS HAPPENED 5 TIMES IN THE LAST 3 DAYS. WE HAD A SAME PROBLEM BACK IN DECEMBER, BUT FORD WOULD NOT REPAIR IT BECAUSE THE THE CHECK ENGINE LIGHT WAS NEVER ON. PREVIOUSLY, THE ONLY ERROR THE DEALERSHIP COULD PROVIDE WAS ERROR CODE P21111 AND STATED THE THROTTLE VALUE WAS STUCK OPEN. HERE WE ARE 3 MONTHS LATER AND IT IS WORSE. FORD HAS AN EXTENDED WARRANTY ON THROTTLE VALUES, BUT FORD WONT FIX THE ISSUE. WE ARE TAKING IT TO THE SHOP AGAIN AND REFUSE TO DRIVE IT UNTIL THE ISSUE IS FIXED. IT IS UNACCEPTABLE THAT THIS CONTINUES TO HAPPEN. WE WERE DRIVING 65MPH WHEN IT STALLED. THAT IS NOT SAFE!!!!!

03/11/2016
Components: POWER TRAIN
Incident Date: 03/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TRANSMISSION SHIFTING ERRATICALLY, COMPLETED FORD REFLASH OF TCM (TSB# 12-6-12) AND MADE THE TRANSMISSION FLARE AND GEAR PAUSE GO AWAY. HOWEVER NOW THE VEHICLE AFTER DRIVING IT A FEW HUNDRED MILES SHIFTS VERY HARD. THIS ALSO CAUSES THE VEHICLE TO ACCELERATE FORWARD IN AN INCONSTANT MANNER (EXAMPLE - PUSHING ON THE GAS PEDAL THE SAME AMOUNT 2 DIFFERENT TIMES FROM A STOP RESULTED IN A JACK RABBIT START AND THE OTHER ACCELERATED MORE SMOOTHLY WITHOUT THE SUDDEN JOLT.) THE VEHICLE WILL DO THIS REPEATEDLY BUT ONLY IN LIGHT THROTTLE APPLICATIONS, 1/2 THROTTLE AND ABOVE THE TRANSMISSION SHIFTS PERFECT. THE 6F35 TRANSMISSION SHOULD BE RECALLED FOR ISSUES AS THE 2010-2016 MODEL FUSION / ESCAPE VEHICLES HAVE THESE ISSUES WHEN SEARCHING FOR COMMON ISSUES OR REMEDIES FOR THE ISSUES I'VE EXPERIENCED.

03/11/2016
Components: STRUCTURE
Incident Date: 03/09/2016
Crash: No
Fire: No
Summary

DOORS FAIL TO LOCK AUTOMATICALLY WHEN DRIVING AND WHEN PARKED FAIL TO AUTOMATICALLY UNLOCK. MUST PULL LOCK TAB AND HANDLE TO UNLATCH DOOR. HANDLE STOPS JUST SHORT OF RETURNING TO ORIGINAL POSITION AFTER OPENING DOOR. HANDLE CAN BE PUSHED IN AND THE DOOR WILL LOCK WHEN THE ELECTRICAL LOCKING BUTTON IS PUSHED.

03/09/2016
Components: STEERING
Incident Date: 03/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE VIBRATED UNCONTROLLABLY. THE CONTACT CONTINUED TO DRIVE AND THE STEERING ABILITY SEIZED. THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME AND THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

03/09/2016
Components: STEERING
Incident Date: 01/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST FAILURE. IT WAS DIFFICULT FOR THE CONTACT TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,418. UPDATED 05/18/16*LJ *TR

03/07/2016
Components: STEERING
Incident Date: 03/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING COLUMN SEIZED WITHOUT WARNING. MOMENTS LATER, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE REMEDY WAS INSUFFICIENT AND THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

03/06/2016
Components: UNKNOWN OR OTHER
Incident Date: 03/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FHAPOJA9CR******
Summary

DIRIVERS SIDE INTERIOR DOOR LATCH NOT WORKING, HAVE TO OPEN WINDOW AND OPEN DOOR FROM THE OUTSIDE.

02/29/2016
Components: STEERING
Incident Date: 02/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

WHEN STARTING THE CAR, I WILL GET A POWER STEERING ASSIST FAULT WARNING. THE POWER STEERING WILL NOT WORK. I TURN THE CAR OFF AND ON TO TRY TO CLEAR THE ERROR AND RESET THE POWER STEERING. THIS NORMALLY WORKS. SOMETIMES IT TAKES MULTIPLE TRIES TO CLEAR AND FUNCTION NORMALLY. I AM WORRIED THAT THIS ERROR WILL OCCUR WHILE I AM DRIVING AND CAUSE AN ACCIDENT. I AM ALSO CONCERNED THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL OF FORD VEHICLES WITH THE SAME ISSUE. THIS ISSUE HAS OCCURRED 6 TIMES IN THE PAST WEEK.

02/25/2016
Components: STEERING
Incident Date: 02/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

POWER STEERING FAILURE , FORD RAN OFF ROAD AT HIGH SPEED

02/18/2016
Components: STEERING,AIR BAGS
Incident Date: 02/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA3CR******
Summary

TURNED MY CAR ON TONIGHT AND AN ALERT CAME ACROSS MY DISPLAY: POWER STEERING MALFUNCTION. MY CAR WAS IN PARK. THE DRIVER'S AIRBAG LIGHT WAS ALSO ON AT THIS TIME.

02/16/2016
Components: SERVICE BRAKES
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE GEAR SHIFTER INTO DRIVE, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL. THE PEDAL FAILED TO DEPRESS AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

02/15/2016
Components: STEERING
Incident Date: 02/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA4CR******
Summary

"FORD RECALL" MY FORD FUSHION STEERING SWITCHED TO AUTOMATIC WITHOUT WARNING. THIS CAUSED MY VEHICLE TO BE DIFFICULT AT TIME ALMOST IMPOSSIBLE TO STEER. MY VEHICLE WAS FINE WHEN I PARKED IT AFTER WORK ONE EVENING, WHEN I LEFT TO GO TO WORK THE NEXT DAY I COULDN'T STEER IT. WHEN I TOOK IT BACK TO THE FORD DEALERSHIP THEY CONFIRMED THAT IT WAS INDEED THE SAME ISSUE MENTIONED IN THE RECALL.

02/15/2016
Components: STEERING,ENGINE
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HGXCR******
Summary

MY NAME IS [XXX] , I HAVE A FORD FUSION 2012 ,I AM THE OWNER FROM THIS CAR, BUT MY BROTHER IN LAW IS THE PRINCIPAL ( [XXX]). IM SPENDING TOO MUCH MONEY ABOUT THIS CAR AND FORD ALWAYS HAS A EXCUSE SO THAT THEY DON'T WANT TO COVER THE WARRANTY. MY PROBLEM ALWAYS IS THE SAME ( POWER STEERING GET HARD AND MY ENGINE FLASHING IT NEEDS TO BE CHECK),I DON'T HAVE MONEY TO RESOLVE EVERY TWO MONTH WHEN MY CAR IS NOT WORKING. THE LAST PROBLEM WAS TWO DAYS AGO, THE SAME PROBLEM, THEY TOLD ME I HAD TO MAKE ALIGNMENT THAT WHY MY STEERING POWER STEERING GOT HARD, I WENT TO STORE REPAIR ( FIRESTONE TO FIX ), WHEN I WENT BACK TO FORD, THEY WAS TELLING DIFFERENT EXCUSE ABOUT MY STEERING POWER. MY LAST PROBLEM WITH MY CAR I WAS RECORDING ALL CONVERSATION ,BUT THEY DIDN'T NOTICE IT,IN THIS CONVERSATION IS INCLUDED THE MANAGER [XXX] , HIS SECRETARY [XXX] , MECHANICS, TELLING THAT'S WHY MY CAR IS NOT WORKING. I RECORDED EVERYTHING. THIS IS THE FOURTH TIME THAT MY CAR HAS THE SAME PROBLEM. NOW I ASKED [XXX] , WHY MY ENGINE IS FLASHING ? SHE TOLD, BEFORE TO SEE WHAT HAPPENS WITH MY CAR , I HAD TO PAY $79 IF I WANT TO KNOW ABOUT IT. MY CAR HAS 97000 MILES, MY CAR STILL HAS WARRANTY. I HOPE YOU CAN HELP WITH MY CASE, BECAUSE I DON'T KNOW WHAT TO DO TO FIX MY CAR. I CANT DRIVE MY CAR NOW. I DON'T SPEAK ENGLISH SO MUCH, BUT MY BROTHER IN LAW ,HE CAN SPEAKS BETTER. I HAVE ALL DOCUMENTS AND HISTORY SHOWING HOW MANY TIMES MY CAR HAD PROBLEMS AND I ALSO I HAD THE AUDIOS THE LAST CONVERSATION WITH THEM!. I BOUGHT MY CAR HERE : [XXX] [XXX] TELEFONO : [XXX] EMAIL : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

02/09/2016
Components: STEERING,AIR BAGS
Incident Date: 02/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA3CR******
Summary

TURNED MY CAR ON AND AN ALERT CAME ACROSS THE SCREEN OF MY DASH. POWER STEERING MALFUNCTION. THE DRIVER'S AIRBAG LIGHT WAS ALSO ON AT THIS TIME.

02/02/2016
Components: STRUCTURE
Incident Date: 09/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA9CR******
Summary

I WAS DRIVING ABOUT 25 MILES AN HOUR WHEN THE DRIVER SIDE DOOR OPENED. I COULD NOT CLOSE IT FROM THE INSIDE. I HAD TO STOP REALIZED IT WOULD CLOSE AND OPEN FROM THE OUTSIDE. I WENT TO THE FORD DEALER AND HAD THE LATCH REPLACED FOR $209.87

01/30/2016
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 01/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39CR******
Summary

I WAS DRIVING NORMAL AND ALL THE SUDDEN MY POWER STEERING WENT OUT AND I GOT TWO ALARMS ON MY DASH. SERVICE POWER STEERING NOW, AND TRACTION CONTROL WARNING.

01/28/2016
Components: STEERING
Incident Date: 12/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN LEFT OR RIGHT AT 30 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

01/27/2016
Components: STEERING
Incident Date: 01/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ASSIST WARNING LIGHT SUDDENLY ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

01/27/2016
Components: VEHICLE SPEED CONTROL
Incident Date: 01/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS AT A COMPLETE STOP WITH THE BRAKE PEDAL DEPRESSED, THE RPMS RAPIDLY INCREASED AND THE VEHICLE ATTEMPTED TO MOVE FORWARD WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE RPMS CONTINUED TO INCREASE. THE CONTACT POWERED THE VEHICLE OFF, WHICH POWERED THE ENGINE OFF. THE CONTACT LET THE VEHICLE SIT FOR A COUPLE OF MINUTES, RESTARTED THE VEHICLE, AND IT RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 03/18/16*LJ UPDATED 03/22/16.*JB

01/25/2016
Components: STEERING
Incident Date: 01/02/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS IN MOTION ON 83-S DRIVING 55MPH. ALL AT ONCE, ALL OF THE DASHBOARD LIGHTS ILLUMINATED AND I WAS UNABLE TO STEER MY CAR LIKE I AM ABLE TO NORMALLY. AS A RESULT, I CRASHED INTO THE CEMENT BARRIER ON THE SIDE OF THE HIGHWAY. DUE TO THIS CRASH MY CAR HAS BEEN DECLARED A TOTAL LOSS.

01/22/2016
Components: STEERING
Incident Date: 01/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

POWER STEERING ASSIST WENT OUT AND BLEW FUSE #42 UPON IGNITION START UP. ALSO ACTIVATED WARNING LIGHTS SERVICE ADVANCETRAC. ABS, TRACTION CONTROL AND BRAKE LIGHTS CONSTANTLY ON. SAME PROBLEMS UNDER NHTSA CAMPAIGN # 15V340000 RECALL, BUT WHEN I TOOK TO DEALERSHIP THEY SAID MY VIN MISSED BY ONE MONTH. IT WILL COST $2000 TO REPAIR. LOOKED ON INTERNET AND MAY SAME COMPLAINTS WITH SAME VIN # SEQUENCE. MILEAGE WAS AROUND 60,000. ALSO CALLED FORD TO COMPLAIN CAS-8612152. NEW FUSE AND SYSTEM RESET ONLY SOLVES PROBLEM FOR SMALL AMOUNT OF TIME. SECOND TIME, I WAS STATIONARY AT A STOP SIGN. THANKFUL THAT I WASN'T DRIVING AT THE TIME. PARKED THE VEHICLE IN GARAGE AT THAT TIME.

01/19/2016
Components: STEERING
Incident Date: 12/28/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY AT 68 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE CONTACT MENTIONED THAT THE SERVICE POWER STEERING AND THE SERVICE ADVANCE TRAC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,550. THE VIN WAS NOT AVAILABLE.

01/15/2016
Components: STEERING
Incident Date: 01/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO BECOME EXTREMELY TIGHT. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL AND THE SERVICE POWER STEERING NOW WARNING LIGHT FLASHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

01/13/2016
Components: STEERING
Incident Date: 01/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE SERVICE POWER STEERING AND SERVICE ADVANCED TRAC WARNING LIGHTS ILLUMINATED, AND THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,177.

01/10/2016
Components: STEERING
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TURNING THE STEERING WHEEL MAKES A LOUD GRATING NOISE WHETHER THE CAR IS SITTING STILL OR IN MOTION. WE TOOK THE CAR TO THE DEALER FOR THE PROBLEM. AFTER CHECKING THE CAR, THE MECHANIC SAID THE RACK AND PINION IS DEFECTIVE. WHEN WE CONTACTED THE FORD MOTOR COMPANY IN SEPTEMBER 2015, I EXPLAINED THE PROBLEM AND INQUIRED ABOUT A RECALL. THE MAN SAID SOME 2012 FUSIONS HAD BEEN RECALLED FOR THE STEERING, BUT THIS VIN WAS NOT. THE WARRANTY ENDED IN AUGUST 2015, THE PROBLEM APPEARED THE FIRST WEEK OF SEPTEMBER 2015.

01/09/2016
Components: POWER TRAIN
Incident Date: 01/04/2016
Crash: No
Fire: No
Summary

AS I PUT CAR IN DRIVE TO TAKE OFF THE TRANS MADE A LOUD BANG SOUND AND DIDN'T WANT TO GO FORWARD. REVED UP HIGH AND THEN TOOK OFF.

01/08/2016
Components: WHEELS
Incident Date: 12/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS TAKEN TO BE SERVICED, THE TECHNICIAN STATED THAT THE LUG NUTS WERE SWOLLEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE YEARS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE FAILURE MILEAGE WAS 40,000.

01/07/2016
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 11/30/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE JERKED AND SOUNDED AS IF IT WOULD STALL. THE VEHICLE SUDDENLY ACCELERATED AND WAS TAKEN TO A LOCAL DEALER, BUT NO FAILURES COULD BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT PROVIDED.

01/07/2016
Components: STRUCTURE
Incident Date: 01/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

AT 50,000 MILES THE LEFT FRONT INSIDE DOOR HANDLE FAILED TO OPEN THE DOOR. THE CAR HAS BEEN VERY WELL MAINTAINED AND HAS NEVER BEEN IN AN ACCIDENT. INABILITY TO OPEN THE DOOR FROM INSIDE THE VEHICLE COULD CREATE A VERY SERIOUS SAFETY ISSUE IN THE EVENT THAT THE VEHICLE WAS SUBMERGED AND THE POWER WINDOWS WERE NO LONGER OPERATIONAL. I FIRST NOTICED THIS DOOR HANDLE FAILURE WHILE PARKED ON A CITY STREET. THE FORD PART # IS 1 60FOZ04.

01/04/2016
Components: STEERING
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

PULLING OUT OF DRIVEWAY...NOTICED THE STEERING WAS NOT FEELING RIGHT. TURN LEFT, TURN RIGHT BOTH WAY IS A HEAVY "CLICKING" FEEL. TOOK TO FORD FUSION 2012 TO DEALER, THEY SAID THE STEERING GEARBOX WAS BAD.....THEY ARE WAITING TO FIX IT IF EXTENDED WARRANTY PAYS FOR IT. THIS SHOULD BE A FORD RECALL, FIXED FOR FREE. IT IS CLEARLY A DEFECT IN THE PRODUCT. MY FUSION DOESN'T EVEN HAVE 20K MILES ON IT YET.

12/31/2015
Components: STEERING
Incident Date: 12/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STARTED THE VEHICLE AND EXPERIENCED A LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED AFTER THE REPAIR WAS PERFORMED. THE CONTACT MENTIONED THAT THE REMEDY WAS INSUFFICIENT. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

12/31/2015
Components: STEERING
Incident Date: 12/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG0CR******
Summary

I PURCHASE THIS CAR USED WITH 15000 KM ON, ISSUE OCCURRED AT 73000KM. FORD FUSION 2012 SEL AWD I WAS DRIVING TO WORK AND THE STEERING LOCKED UP, IT WAS EXTREMELY HARD TO STEER. I DROVE IT DIRECTLY TO THE DEALERSHIP. BENTON FRY FORD BELLEVILLE, ON THEY INSPECTED IT AND INDICATED THAT THE CONTROLS ARMS NEEDED TO REPLACED. I TOLD THEM TO GO HEAD THE APPROX.. COST WAS $1000.00. HOWEVER IT IS STILL POSSIBLE THAT I WOULD NEED TO REPLACE THE POWER STEERING RACK WHICH WOULD COST $2200.00. THE RESOLUTION WAS THAT THEY WOULD REPLACE THE CONTROLS ARMS AND NOT DO THE ALIGNMENT, TO SEE IF THE POWER STEERING WOULD GO AGAIN WITHIN A WEEK. I DROVE IT FOR A WEEK AND FOUND NOTHING WRONG WITH IT. SO I DROP IT OFF FOR THE ALIGNMENT TO BE COMPLETED. AT THE DEALER SHIP THE MECHANIC TEST DROVE IT AND FOUND THAT THE POWER STEERING RACK NEED TO REPLACE. I WAS ADVISED THAT MY CAR WAS OUT OF WARRANTY AS OF JUNE 13, 2015. THE SERVICE ADVISOR OFFER TO INVESTIGATE FURTHER TO SEE IF THERE WAS ANYTHING THEY COULD DO ON THEIR END. THEY WERE NOT ABLE TO HELP IT WAS SO THEY DIRECTED TO FORD CUSTOMER SERVICE WHO THEN ESCALATED THE ISSUE TO FORD REGIONAL MANAGEMENT, WHO IN TURN OFFERED TO OVER 55% OF THE $2200.00 AS A FINAL OFFER. WHO TREATED ME LIKE I SHOULD BE SOOOO GRATE FOR THIS. THIS ISSUE HAS BEEN RECALLED ON MAY 27, 2015 BY FORD IN 2011 TO 2013 FUSION. SINCE FORD STATED THIS CAR IS NOT PART OF THEIR RECALL, THEY DEFLECT THEIR RESPONSIBILITY OF SELLING ME A DEFECTIVE PRODUCT. THE ISSUE OCCURRED JUST LIKE THE RECALL, BUT BECAUSE FORD WILL NOT RECOGNIZE THIS ISSUE, I AM STUCK PAYING FOR THEIR DEFECTIVE PRODUCT, AS THEY CONCEAL THE FACT THIS IS A UNKNOWN ISSUE AND THEY SHOULD BE HELD RESPONSIBLE FOR THIS DEFECT. I HOPE THIS HELPS OTHER PEOPLE BECAUSE THERE IS A LOT OF FUSION ON THE ROAD AND THE VERY FACT THAT THEY STEERING CAN GO AT ANY GIVEN TIME IS A VERY SCARY THOUGHT

12/31/2015
Components: STEERING
Incident Date: 12/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

COMPLETE POWER STEERING FAILURE ON A CAR WITH 20000 MILES. CAR WAS STATIONARY WHEN I TURNED IT ON THE THE WARNING CAME ON. I COULD NOT DRIVE IT

12/29/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND SHOOK VIOLENTLY AFTER THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART AFTER SEVERAL ATTEMPTS WITHOUT SHAKING VIOLENTLY, HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT 40 MPH AND OVER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS AN EXTENDED WARRANTY, HOWEVER, THEY COULD NOT REPAIR THE VEHICLE UNLESS THEY COULD DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

12/29/2015
Components: STEERING
Incident Date: 12/27/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V3400000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.

12/23/2015
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 10/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE. UPDATED 02/10/16*LJ UPDATED 05/14/18*JB *CN

12/22/2015
Components: STRUCTURE
Incident Date: 12/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 4F2YZ94123K******
Summary

HOOD LATCH HAS BROKEN AFTER 40K MILES CAUSING THE HOOD TO OPEN ON ITS OWN WHILE DRIVING.

12/17/2015
Components: STEERING
Incident Date: 09/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND TWO WARNING LIGHTS ILLUMINATED. THE CONTACT HAD TO RESTART THE VEHICLE TO LOOSEN THE STEERING WHEEL. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS AND TIE ROD NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

12/10/2015
Components: STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 11/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

2012 FUSION AND WE HAVE ALREADY CHANGED THE ROTORS... && MULTIPLE TIRES... ALWAYS GETTING THE TIRE PRESSURE SYMBOL && NOW THERE IS AN ELETRICAL PROBLEM FOR THE POWER STEERING... MANY OF THE FUSES ARE MISSING FROM WHERE THE MANUAL SAID THEY SHOULD BE... MAY HAVE TO PAY THOUSANDS TO GET IT FIXED && STILL ITS JUST A 2012... ID EXPECT SOMETHING LIKE THIS ON A CAR THATS 7-10 YEARS OLD BUT NOT 3...

12/10/2015
Components: STEERING
Incident Date: 11/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE CHECK POWER STEERING FLUID LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

12/08/2015
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 11/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

WHEN TRYING TO START THE CAR FROM PARK ALL WARNING LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. FORD SELF SYSTEM CHECK VIA DASH CLUSTER WILL SHOW BRAKE AND HYBRID ELECTRIC CHARGING SYSTEM PROBLEMS BUT WILL RESET ITSELF AFTER NEXT KEY CYCLE. NOT ABLE TO FIND CODES FOR PROBLEM. OWNED CAR APPROX 8 MONTHS, EXPERIENCED PROBLEM 4 TIMES ALL WITHIN 1 MONTH.

12/06/2015
Components: SEATS
Incident Date: 09/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG6CR******
Summary

DRIVERS HEATED SEAT GETS TO HOT AND THEN SOME TIMES DOESN'T WORK.

11/25/2015
Components: STEERING
Incident Date: 10/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MIGHT NEED TO BE REPLACED AND THE CODE NEEDED TO BE CLEARED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

11/24/2015
Components: STEERING
Incident Date: 07/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

STICKY, NOTCHY STEERING ACCOMPANIED WITH LOUD GRINDING SOUNDS. THIS STARTED FOR NO REASON. THE DEALERSHIP TOLD ME THE CAR HAS A BAD STEERING RACK AND IS UNSAFE TO DRIVE. NO ERROR CODE IS SHOWING, SO FORD IS NOT REPLACING THE PART.

11/20/2015
Components: STEERING
Incident Date: 11/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,071.....UPDATED 03-31-16 *BF...UPDATED 04/25/18*JB *TR

11/18/2015
Components: STEERING
Incident Date: 10/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

DEVELOP A CLUNKING NOISE IN STEERING SYSTEM AT 82000 MILES. TOOK THE CAR TO A ASE MECHANIC IN MY TOWN AND IT WAS DIAGNOSED AS A FAILED EPAS (POWER STEERING RACK.) THE BILL FOR THIS IS GOING TO BE BETWEEN 1400-1600! I HAVE READ ELSEWHERE ONLINE OF FORD RECALLING THE FUSION FOR TROUBLE CODES IN THE SAME STEERING RACK FOR FAILED SENSORS AND LOSS OF POWER ASSIST SUDDENLY MAKING THE CAR DIFFICULT TO STEER AND RISKING A CRASH AS A RESULT. MY CONCERN IS COMPLETE MECHANICAL FAILURE DUE TO THE CLUNKING LIKE SOMETHING IS EITHER BROKEN OR ABOUT TO BREAK. THIS WOULD RESULT IN COMPLETE LOSS OF CONTROL OF VEHICLE AND A POSSIBLE CRASH. I REALIZE THINGS BREAK OUT OF WARRANTY BUT THIS IS A SAFETY ISSUE FIRST AND FOREMOST. MY DAUGHTER DRIVES THE CAR AND MY CONCERN IS FOR HER SAFETY. IF THERE IS NO RECALL ISSUED I WILL BE FORCED TO REPAIR OR TRADE THE CAR AND LOSE WHAT LITTLE EQUITY I HAD IN THE CAR BECAUSE OF ITS REPAIR BILL. THE CAR HAS BEEN WELL MAINTAINED. THIS IS NOT AN ABUSE ISSUE. MY OPINION IS THAT THIS A FAULTY PART. WHEN I TOOK IT TO MY LOCAL FORD DEALER, I WAS TOLD THERE WERE NO RECALLS ON THE CAR AND I WOULD HAVE TO PAY THE BILL OUT OF POCKET.

11/16/2015
Components: STEERING,POWER TRAIN,EXTERIOR LIGHTING
Incident Date: 07/09/2014
Crash: No
Fire: No
Summary

TRANSMISSION SLAMS INTO GEAR FROM FIRST TO SECOND, THEN SECOND TO THIRD OCCASIONALLY. I'VE HAD 3 BRAKE CALIPERS SEIZE AND 3 ROTORS REPLACED AS A RESULT. BRAKE WEAR IS BEYOND PATHETIC. REAR TURNING SIGNAL/BRAKE LIGHT BULB GOT SO HOT THAT IT MELTED MY ACTUAL TAILLIGHT. PAINT FLAKES OFF FENDERS FROM JUST WASHING WITH A BRAND NEW SPONGE.

11/16/2015
Components: STEERING
Incident Date: 11/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

I WAS DRIVING STRAIGHT AND IN THE MIDDLE OF ACCELERATION WHEN MY 2012 FUSION SEL BEGAN TO MAKE NOTIFICATION SOUNDS. I READ TWO NOTIFICATIONS. THE FIRST ONE INCLUDED A WARNING LIGHT FOR "SERVICE ADVANCETRAC". THE SECOND NOTIFICATION READ "SERVICE POWER STEERING NOW". I CONTINUED TO DRIVE NORTHBOUND TO THE HIGHWAY. UPON TURNING AND BREAKING TO BOARD THE FREEWAY, I REALIZED THE STEERING WHEEL WAS EXTREMELY TIGHT. IT WAS NEARLY IMPOSSIBLE FOR ME TO STEER MY CAR TOWARDS THE FREEWAY WITH SEVERAL OTHER CARS DRIVING AT SPEEDS BETWEEN 35-50 MPH BEHIND US. I HAD TO USE BOTH ARMS AND BODY WEIGHT TO TURN RIGHT TO GET ON THE FREEWAY. I WAS AFRAID TO CONTINUE ON THE HIGHWAY AS I HAD NOT EXPERIENCED THIS BEFORE AND MY TWO DAUGHTERS WERE IN THE BACKSEAT. I WENT TO A DEALERSHIP TO DIAGNOSE THE ISSUE. I WAS TOLD THE STEERING GEAR WOULD NEED TO BE REPLACED. I RESEARCHED THIS ISSUE. THERE ARE RECALLS ON FUSIONS MADE BETWEEN 2011-2013 FOR THIS EXACT ISSUE. HOWEVER, MY VEHICLE IS NOT INCLUDED IN THE FORD RECALLS. THIS IS A SAFETY ISSUE FOR MYSELF AND OTHERS, ESPECIALLY WHEN I AM ON THE HIGHWAY OFTEN. FORD MOTOR CO. HAS TOLD ME THREE TIMES THAT MY CAR WASN'T INCLUDED IN THE RECALLS, IT WAS NOT MADE IN THE SAME FACTORY AS THOSE RECALLED, AND IT WAS MADE MONTHS AFTER THE RECALL. THE CARS INCLUDED IN THE RECALL WERE MADE IN FEBRUARY 2012 WHILE MY CAR WAS MADE IN JUNE 2012. THIS IS A HORRIBLE WAY TO HANDLE CONSUMERS. SAFETY OF CONSUMERS DOES NOT APPEAR RELEVANT TO FORD MOTOR COMPANY. THERE NEEDS TO BE A RECALL FOR THOUSANDS MORE 2012 FORD FUSIONS... THIS SHOULD BE A SAFETY CONCERN FOR EVERYONE.

11/14/2015
Components: STEERING
Incident Date: 11/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

DRIVING ABOUT 45 MPH AND THE STEERING BEGAN TO FEEL "CATCHY". A COUPLE OF MINUTES LATER THE SERVICE POWER STEERING LIGHT CAME ON AND ALTERNATED WITH THE SERVICE ACCUTRAC.

11/13/2015
Components: STEERING
Incident Date: 11/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE AT DRIVING 50 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PARKED AND RESTARTED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,600.

11/12/2015
Components: SERVICE BRAKES
Incident Date: 11/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE VEHICLE WAS REPAIRED UNDER FORD'S CUSTOMER SATISFACTION THAT WAS RELATED TO NHTSA ACTION NUMBER: PE14030 (STEERING). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE SYSTEM WARNING, ADVANCED TAC, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, WHEN THE VEHICLE WAS PLACED IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE INTO ONCOMING TRAFFIC AND NEARLY CAUSED A CRASH. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC, HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE DRUM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,800.

11/09/2015
Components: ENGINE
Incident Date: 11/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAMPOGA6CR******
Summary

DRIVING AT 10 MPH TURNING INTO A CITY STREET AND THE CAR STALLED. I SHUT OFF THE CAR AND RESTARTED IT AND IT WORKED TO GET ME TO MY DRIVEWAY (~400 FEET).

11/05/2015
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

I HAVE 15,500 MILES ON MY FUSION AND WAS INFORMED BY FORD (WINDOW STICKER) THAT I WOULD HAVE 41 MILES PER GALLON IN THE CITY AND 36 MILES PER GALLON ON THE HIGHWAY. A SAVING FOR THE INCREASED PRICES OF THE HYBRID OF $1,421 EACH AND EVERY YEARS. I WAS LIED TO BY THE STAFF AT THE SKILLMAN FORD DEALERSHIP, I AM LUCKY TO GET 32 MILES PER GALLON, THE SAME AS A REGULAR FUSION. I LOST MONEY AND WILL NOT BE ABLE TO SELL THE VEHICLE FOR THE PRICE OF A HYBRID. FORD MOTOR COMPANY CHEATED ME OUT OF MONEY AND LIED ON THE WINDOW STICKER.

11/04/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/15/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND ELECTRICAL FUNCTIONALITY. ALL THE WARNING INDICATORS ILLUMINATED AND FLICKERED UNTIL THE VEHICLE LOSS POWER. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE GEM MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT IT WAS NOT A SAFETY ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

11/04/2015
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

SATURDAY, OCT 31ST, THE LOW TIRE PRESSURE WAS INDICATED AND VERIFIED THE RIGHT-FRONT TIRE WAS LOW WHEN THE CAR WAS STARTED. I DROVE THE CAR 3000 FEET ABOUT 25 MPH AND SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT DISPLAYED. BROUGHT THE CAR TO THE DEALERSHIP AND THEY CLAIM THE TIRES NEED REPLACING. EXCLUDING THE LOW PRESSURE IN ONE TIRE, THERE SHOULD HAVE NOT BEEN A FAILURE AND THE TIRES ARE NOT BALD.

10/29/2015
Components: UNKNOWN OR OTHER
Incident Date: 06/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

I BOUGHT THIS CAR USED IN JUNE OF THIS YEAR, 2015. THE DRIVERS SIDE DOOR WILL NOT LOCK OR UNLOCK BY USING THE REMOTE. SOMETIMES IT WILL UNLOCK WITH REMOTE BUT NEVER WILL LOCK!

10/28/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5BR******
Summary

RAPID UNCONTROLLED ACCELERATION FOLLOWED BY SUDDEN LOSS OF POWER. SPEED IS REDUCED TO UNDER 10 MPH, THE WRENCH LIGHT TURNS ON WHEN THIS OCCURS. POWER IS RESTORED AFTER TURNING THE VEHICLE OFF AND BACK ON. THIS PROBLEM HAS OCCURRED TWICE IN THE LAST WEEK, IN RUSH HOUR TRAFFIC, AND NEARLY RESULTED SERIOUS ACCIDENTS INVOLVING BOTH OUR VEHICLE AND VEHICLES BEHIND US TRYING TO AVOID OUR ALMOST STALLED VEHICLE. THIS IS A VERY DANGEROUS DEFECT! THE CAR BEHIND US SWERVED IN FRONT OF A SEMI TRUCK WHICH NEARLY CAUSED A CHAIN REACTION CRASH IN 70 MPH TRAFFIC. THE SECOND VEHICLE, BEHIND THE ONE THAT CUT OFF THE SEMI, NEARLY REAR ENDED US AS WE LIMPED ALONG AT UNDER 10 MPH. IT WAS ALMOST IMPOSSIBLE TO GET THE VEHICLE TO THE SHOULDER FROM THE CENTER LANE IN BOTH INSTANCES. WE PURCHASED THE VEHICLE USED ALMOST TWO YEARS AGO AND HAVE NOT RECEIVED A SAFETY NOTICE CONCERNING THIS DEFECT.

10/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/08/2015
Crash: No
Fire: No
Summary

THE CONNECTOR TO THE AIR CONTROL RELAY OVERHEATS. WOULD SMELL AN ELECTRICAL BURNING SCENT. CHECKED ONLINE FOUND PICTURES OF MELTED WIRING UNDER DASH. TOOK PICTURES OF THAT AREA UNDER DASH AND FOUND THE SAME THING. THE CONNECTOR TO THE AIR CONTROL RELAY IS MELTED. THE BLOWER FAN HAS QUIT WORKING. FORD DEALERSHIPS WANT 500.00 PLUS TO FIX THIS. I WOULD CALL THIS A SAFETY DEFECT. IT ONLY SEEMS TO HAPPEN TO CARS EQUIPPED WITH THE DUEL CONTROL AUTO CLIMATE. THIS INCIDENT DID NOT CAUSE A FUSE TO TRIP AND COULD LEAD TO A FIRE IN THE DASH. IT NOT UNCOMMON BECAUSE IT WAS QUICKLY AND EASILY FOUND ON YOUTUBE. FORD WAS AWARE OF THE PROBLEM, BUT DENIED IS WAS ANYTHING OTHER THAN A MAINTENANCE ISSUE.

10/26/2015
Components: STEERING
Incident Date: 10/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING ASSIST SYSTEM FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,300.

10/25/2015
Components: STEERING
Incident Date: 10/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

I LIVE IN ALTON, TEXAS THIS IS THE SECOND TIME I HAVE THIS INCIDENT. 1. TIME IT HAPPENED THE STEERING WHEEL WAS HARD TO MOVE AT FIRST THEN WAS IMPOSSIBLE TO MOVE. I WAS ON THE ROAD CLOSE TO HOME AND I WAS ABLE TO PARK HALFWAY IN THE DRIVEWAY. CAR WAS TAKEN TO DEALER AND WAS "FIXED". 2. TIME IT HAPPENED I WAS AT THE PARKING LOT BARELY GOING TO AVENUE I DECREASED SPEED AND WAS ABLE TO GET HOME LIGHT WENT ON STEERING WHEEL WAS SLIGHTLY HARD TO MOVE

10/23/2015
Components: STEERING,STRUCTURE
Incident Date: 10/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

FUSION'S POWER STEERING STOPPED WORKING AS I WAS TURNING A CURVE ON A COUNTRY ROAD AND I ALMOST LOST CONTROL.. INSIDE OF THE TRUNK'S LID IS RUSTING WITH ONLY 15,000 MILES ON THE VEHICLES

10/23/2015
Components: STEERING
Incident Date: 09/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WHILE TURNING INTO A PARKING SPACE THE STEERING STARTED MAKING LOUD NOISES AND WAS DIFFICULT TO STEER (HAD NO POWER STEERING). I TOOK IT TO A FORD DEALER IN MY TOWN. I EXPLAINED WHAT IT WAS DOING AND HE ORDERED A PART FOR IT WITHOUT EVEN LOOKING AT THE CAR. HE SAID THE PART ALONE WOULD BE APPROX. $1200. HE SAID IT WAS A POWER STEERING RACK. HE ALSO SAID OTHER 2012 FORDS WERE ON A RECALL FOR THAT PROBLEM BUT MINE WAS NOT ONE OF THE RECALLS. I CALLED THAT DEALERSHIP THE NEXT DAY AND CANCELLED THE ORDER. HOW COULD THEY KNOW WITHOUT LOOKING AT MY VEHICLE? I THEN TOOK MY CAR TO ANOTHER FORD DEALER IN THE TOWN WHERE I WORK (APPROX. 20 MILES FROM MY TOWN). THEY ALSO SAID IT WAS THE POWER STEERING RACK (THEY DID EXAMINE THE CAR) BUT THEY SAID THE PART WAS ON BACK ORDER. THEY ALSO SAID THE PART ALONE WAS $1200 AND THE TOTAL BILL WOULD BE APPROX. $1550. IT TOOK 2 WEEKS TO BET THE PART IN. MEANWHILE I HAD TO CONTINUE TO DRIVE MY VEHICLE WITH NO POWER STEERING BECAUSE THEY HAD NO LOANER CARS TO GIVE ME. THEY ALSO SAID MY CAR WAS NOT ON THE RECALL LIST EVEN THOUGH IT HAD THE SAME PROBLEM AS THOSE THAT WERE RECALLED!! I BOUGHT THIS VEHICLE IN AUG 2013 AND IT HAD 28,000 MILES. NOW 2 YEARS LATER AND THE MILEAGE @ 45,000 I HAVE A BILL FOR FOR $1550. I TRULY DO NOT UNDERSTAND WHY FORD HAS NOT INCLUDED MORE VEHICLES IN THE POWER STEERING RACK RECALL SINCE IT APPEARS THAT MANY MANY MORE VEHICLES HAVE BEEN AFFECTED. I WOULD LIKE TO KNOW WHY CERTAIN ONES ARE RECALLED AND OTHERS ARE NOT . I AGREE WITH ONE OF THE OTHER EARLIER COMPLAINTS WHEN THEY TALKED ABOUT A CLASS ACTION SUIT FOR THIS PROBLEM.

10/23/2015
Components: STEERING,AIR BAGS,STRUCTURE
Incident Date: 09/05/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

ON SEPTEMBER 5, 2015 I WAS ON MY WAY TO A FUNERAL TRAVELING ON 695 IN OWINGS MILLS MARYLAND AND EXPERIENCED THE LOST CONTROL OF MY VEHICLE. WHILE TRYING TO STEER BACK THE STEERING WHEEL DID ABSOLUTELY NOTHING AND ALSO THE TRYING TO SHIFT INTO GEAR WAS ALWAYS A MAJOR PROBLEM. THE GEAR SHIFT WOULD STICK OR SOMETIMES HARD TO PUT BACK IN PLACE. FROM THIS MY CAR WAS TOTALLED.

10/20/2015
Components: STEERING,ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 10/19/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS DRIVING MY 2012 FORD FUSION HOME FROM WORK AND WAS STOPPED AT A STOP LIGHT. WHEN I RESUMED DRIVING WHEN THE LIGHT TURNED GREEN, MY POWER STEERING SUDDENLY MALFUNCTIONED WHILE DRIVING AND I WAS NO LONGER ABLE TO TURN THE VEHICLE CAUSING ME TO CRASH INTO A POLE. THERE WAS NO WARNING, JUST TOTAL POWER STEERING FAILURE WHILE DRIVING. IT IS EXTREMELY DANGEROUS, AND FORD HAS RECALLED HALF A MILLION VEHICLES FOR THE SAME ISSUE, BUT FOR SOME REASON MY MODEL WASN'T INCLUDED. IT MAKES DRIVING TERRIFYING.

10/16/2015
Components: STEERING
Incident Date: 10/02/2013
Crash: Yes
Fire: Yes
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

2012 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DEFECT ASSOCIATED WITH RECALL NOTICE. *SMD THE DRIVER OF THE VEHICLE WAS INVOLVED IN A SINGLE CAR ACCIDENT. CONSEQUENTLY, THE DRIVER WAS BURNED TO DEATH. THE LAWYER ON BEHALF OF THE DRIVER, BELIEVED THE ACCIDENT WAS DUE TO A DEFECT ASSOCIATED WITH THE VEHICLE THAT WAS RECALLED. THE LAWYER REFERENCED RECALL # 15V340. *JB..*TR.....UPDATED 12/29/15 *BF *CN

10/16/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

ENGINE LIGHT CAME ON. CAR IS 38 MONTHS OLD, 24,818 MILES. FUEL FILLER NECK CORRODED THROUGH. $800 REPAIR AS IT WAS JUST OUT OF WARRANTY

10/11/2015
Components: STEERING
Incident Date: 10/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

MY STEERING WHEEL POWER IS FLASHING IN MY DASH BOARD AND IT IS HARD TO TURN MY WHEEL. I WAS PUTTING AIR IN MY TIRE AND WHEN I STARTED THE CAR BACK UP THE POWER STEERING APPEARED AND I WASNT ABLE TO TURN THE WHEEL.

10/03/2015
Components: STEERING
Incident Date: 10/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

POWER STEERING FAILED SUDDENLY WHILE MY DAUGHTER WAS DRIVING ON ROADWAY. ALMOST INVOLVED IN CRASH DUE TO INABILITY TO STEER!

10/01/2015
Components: AIR BAGS
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

MID 2014 THE AIRBAG INDICATOR ON DASH BOARD ACTIVATED WHEN I STARTED THE CAR AND REMAINED LIT WHILE DRIVING. AT NEXT OIL CHANGE THE DEALER STATED THE RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED. LOCATED AN ACTIVE RECALL FOR THIS ISSUE ONLINE, BUT IT IS ONLY FOR MODEL YEARS 2013-2015. MY CAR IS 2012 AND PER THE DEALER NOT INCLUDED IN RECALL. AD TO THAT, THE RESTRAINT CONTROL IS A SPECIFIC EXCLUSION TO THEIR WARRANT CONTRACTS INDICATING THEY KNEW THERE WAS AN ISSUE WITH THE PART. I UNDERSTAND THAT THE CONTROL MODULE SHORTS OUT.

09/30/2015
Components: STEERING
Incident Date: 09/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

LOSE OF POWER STEERING WHEN DRIVING IT CAME UP AS POWER STEERING ASSIST FAULT. SAME THING HAPPENED TO FORD FUSION 2012 THAT WENT TO FEB, AND WAS RECALLED. MY VEHICLE SHOULD BE ON RECALL ALSO BEFORE AN ACCIDENT OR DEATH OCCURS.

09/30/2015
Components: UNKNOWN OR OTHER
Incident Date: 09/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TURNED ON A/C AND IT ONLY WOULD BLOW HOT AIR. TRIED SEVERAL TIMES, SOME TIMES HOT, SOME TIMES COLD. TECH AT FORD REPLACED BLEND DOOR ACTUATOR, SAID ACTUATOR WAS NOT MOVING. FIX LASTED 5 MINUTES, THEN STARTED BLOWING HOT AIR AGAIN.

09/28/2015
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 09/01/2015
Crash: No
Fire: No
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED SHE COMPLAINED TO THE DEALER ABOUT A CLICKING SOUND. AFTER SHE STARTED THE VEHICLE, PUT IT IN GEAR, WITH HER FOOT ON THE BRAKE, THE SOUND COULD BE HEARD. AT THAT TIME, IT WAS SPORADIC. EACH TIME SHE VISITED THE DEALER, THEY WERE UNABLE TO FIND ANYTHING WRONG. *JB

09/28/2015
Components: STEERING
Incident Date: 09/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

DRIVING AT APPROXIMATELY 45 MPH ON HIGHWAY 4 DOWNHILL INTO RUTLAND VT (8:15PM) CHIME ALERT AND DASH SCREEN ALERTED TO "SERVICE POWER STEERING NOW! AND "SERVICE ADVANCE TRAC", IMMEDIATELY LOST ALL POWER STEERING. VEHICLE EXTREMELY DIFFICULT TO STEER. MECHANICALLY INCLINED, INVESTIGATED ISSUE,. BUT NO FIX AND WAS FORCED TO CAREFULLY CONTINUE THE DRIVE HOME. FOLLOWING DAY CHECKED ALL FUSED LINKS CONCERNING POWER STEERING COMPONENTS, ONE FUSE BOX UNDER HOOD (FUSE AREA 50) AND ONE FUSE BOX WAY UP TO LEFT IN DRIVER'S SIDE COMPARTMENT, FUSE AREA 42) FUSES ALL GOOD. CALLED FORD DEALER SERVICE DEPARTMENT REPRESENTATIVE AND GAVE VIN NUMBER AND NO RECALLS WERE ISSUED FOR THIS PROBLEM. FURTHER RESEARCH ON FORD FORUM POSTINGS REVEALING THIS TO BE A COMMON PROBLEM, AND WITH OTHER FORD PRODUCTS BESIDES FORD FUSION.

09/23/2015
Components: EXTERIOR LIGHTING
Incident Date: 09/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I MOVED THE TURN INDICATOR LEVER UP TURN RIGHT AND THE QUICK BLINKER SOUND BEGAN. FROM PAST EXPERIENCE, I KNEW THAT A LIGHT BULB MAY BE BURNED OUT. THE BULB COULD NOT BE CHECKED ALONE BECAUSE IT WOULDNT COME OUT OF THE SOCKET; THE BLACKENED BLOWN BULB WAS FUSED TO THE SOCKET. I REPLACED THE ENTIRE SOCKET/BULB SET ($30.13 SOCKET AND $6 FOR A SET OF 2 BULBS). THE NEXT DAY, I MOVED THE TURN INDICATOR LEVER DOWN TO TURN LEFT AND THE QUICK BLINKER SOUND BEGAN AGAIN. AGAIN, THE BULB ALONE COULD NOT BE REMOVED. THE LEFT BLACKENED BLOWN BULB AND SOCKET ARE FUSED. I HAVE NEVER HAD A BULB FUSE INTO THE SOCKET BEFORE, LET ALONE HAVING IT HAPPEN TO TWO IN A SPAN OF 24 HRS. THE FUSES TO THE LIGHTS WERE NOT BURNED OUT - THERE WAS NO WARNING DISPLAYED TO ADVISE OF A POTENTIAL FIRE HAZARD. WE SPOKE TO OUR SALES REPRESENTATIVE, SINCE THIS WAS PURCHASED BY US 3 MONTHS AGO AS A PREOWNED VEHICLE W/A 12MONTH WARRANTY. HE SAID HE WAS UNAWARE OF ANY ISSUES AND DIRECTED US TO THE SERVICE DEPT. OUR CALL WAS DIRECTED TO AN ANSWERING MACHINE. WE WILL FOLLOW THROUGH.

09/22/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 03/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE DOOR FAILED TO LOCK ELECTRONICALLY. THE CONTACT HAD TO LOCK THE DOOR MANUALLY. IN ADDITION, WHILE DRIVING 20 MPH, THE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THE FRONT DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 36,000.

09/22/2015
Components: STEERING
Incident Date: 09/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE ASSIST NOW WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

09/21/2015
Components: UNKNOWN OR OTHER
Incident Date: 09/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE DRIVING AT 45-50MPH THE ENGINE LOST ALL POWER AND THE WRENCH LIGHT CAME ON. I PULLED OVER AND THE CAR STARTED TO SKIP AND TURNED OFF. I SAT A FEW MINUTES AND CRANKED THE CAR AGAIN. THE LIGHT WAS OFF AND THE CAR WENT WITH NO PROBLEM.I TOOK IT TO A SHOP TO SEE IF ANY CODES WOULD SHOW IN THE COMPUTER. NOTHING SHOWED. THE FOLLOWING DAY I WAS DRIVING AT 60MPH AND IT DID THE EXACT SAME THING. I TOOK IT BACK TO THE SHOP A CODE P2111 "THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN" SHOWED. ON THE WAY HOME, DRIVING AT 50MPH IT DID THE EXACT SAME THING AGAIN.

09/21/2015
Components: AIR BAGS
Incident Date: 09/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

09/16/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

WHILE LEAVING MY PLACE OF WORK THIS AFTERNOON THE VEHICLE WENT INTO 'HOME MODE', DRASTICALLY REDUCING THE SPEED AND RESPONSE (NONE OR VERY LIMITED ACCELERATION AVAILABLE). I GOT OFF THE ROADWAY AND USED A WIRELESS SCANNER AND IT REPORTED NO DTC CODES, BUT AN ACCELERATOR ACTUATOR STUCK OPEN. AFTER REMOVING THE SCAN TOOL DONGLE AND TURNING KEY COMPLETELY OFF, IT ALLOWED ME TO DRIVE 45 MILES (MY DAILY ONE WAY COMMUTE) WITH NO ISSUES. I'M CERTAINLY CONCERNED OF THIS HAPPENING ON A BIGGER, FASTER HIGHWAY. AND, NO, I DIDN'T GET NO NOTICE BEFORE THE NO-RECALL RECALL HAPPENED.

09/15/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 09/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED TO APPROXIMATELY 5 MPH, THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT MERGED OFF THE ROAD, TURNED OFF AND RESTARTED THE VEHICLE, AND DROVE TO THE DEALER. THE DEALER STATED THAT THE THROTTLE BODY HAD TO BE REPLACED BECAUSE IT WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

09/15/2015
Components: STEERING
Incident Date: 12/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING BECAME INOPERABLE WITHOUT WARNING. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. UPDATED 02/05/16*LJ *CN

09/15/2015
Components: STEERING
Incident Date: 09/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I HAVE ALREADY BROUGHT MY CAR IN FOR THE POWER STEERING RECALL, AND 2 MONTHS LATER I LOST MY POWER STEERING AGAIN. PLEASE ADVISE ME AS TO WHAT I DO NEXT.

09/10/2015
Components: STEERING
Incident Date: 09/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

POWER STEERING FAILURE HAD TO DRIVE IT TO DEALER WITH NO POWER STEERING. THEY NOW WANT $1,700 TO REPLACE THE POWER STEERING. THERE WAS A RECALL ON 2102 FORD FUSION STEERING BUT APPARENTLY NOT MINE. HOW DOES A POWER STEERING FAIL ON A THREE YEAR OLD VEHICLE ?

09/10/2015
Components: STEERING
Incident Date: 09/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WHEN THE CAR WAS STARTED AND PUT INTO REVERSE, THERE WAS NO POWER STEERING. THE WHEEL WAS VERY HARD TO TURN. THE CAR WAS TURNED OFF AND BACK ON AGAIN AND NO CHANGE, STILL NO POWER STEERING. FORD MOTOR COMPANY HAS A RECALL ON THIS PROBLEM FOR OUR VEHICLES MAKE MODEL AND YEAR, HOWEVER, THEY SAID OUR VEHICLE IS NOT INCLUDED IN THE RECALL EVEN THOUGH THE RECALLED PROBLEM OCCURRED IN OUR VEHICLE. THERE IS OBVIOUSLY AN UNSAFE PROBLEM THAT OCCURRED WITH OUR VEHICLE, AND MOST LIKELY WITH OTHERS TOO, AND SHOULD BE INCLUDED IN FORD'S RECALL. HOW CAN THEY SAY OUR CAR IS NOT INCLUDED IN THE RECALL WHEN THE UNSAFE, RECALLED DEFECT OCCURRED IN OUR VEHICLE?

09/09/2015
Components: POWER TRAIN
Incident Date: 02/20/2012
Crash: No
Fire: No
Summary

WHILE MERGING ONTO A BUSY HIGHWAY IT BECAME NECESSARY TO SLOW DOWN TO APPROXIMATELY 25 MPH AND THEN TO SPEED UP TO ACHIEVE THE 55 MPH TRAVELING SPEED OF TRAFFIC THAT I WAS MERGING WITH, THE CAR HESITATED FOR SEVERAL SECONDS AND THEN "CLUNKED" INTO GEAR AND SPED UP WITH OVERDRIVE ENGAGED. THE TRAFFIC BEHIND AND NEXT TO ME WAS CONTINUING AT THE SPEEDS THEY WERE TRAVELING AT CAUSING A POTENTIAL COLLISION. THIS CONTINUES EVEN THOUGH I HAVE HAD MY DEALER CHECK OUT THE TRANSMISSION SEVERAL TIMES. IT APPEARS TO BE A PROBLEM WHEN MY CAR HAS TO DOWNSHIFT AND THEN IMMEDIATELY UPSHIFT TO ATTAIN SPEED QUICKLY AS WHEN THE CAR IN FRONT OF ME SLOWS PRIOR TO MERGING WITH ONCOMING TRAFFIC. I HAVE NARROWLY AVOIDED A COLLISION THREE TIMES AS A RESULT OF THIS HESITATION.

09/09/2015
Components: STEERING,STRUCTURE
Incident Date: 05/15/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT SUSTAINED A HAND INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO AN ANIMAL IN THE ROAD, THE STEERING WHEEL SEIZED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE ANIMAL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 12/01/15*LJ *CN

09/09/2015
Components: STRUCTURE
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO OPEN THE FRONT DRIVER AND REAR PASSENGER SIDE DOORS, THEY BECAME INOPERABLE. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

09/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/20/2014
Crash: No
Fire: No
Summary

THE PROBLEM WITH THIS CAR, IS WHEN CAR IS IN MOTION IT WOULD CUT OF LOOSE POWER, NO GAS TO ENGINE. PUT CAR IN NEUTRAL AND RESTART CAR. THIS IS A CONSTANT PROBLEM STARTED.

09/08/2015
Components: STEERING
Incident Date: 09/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE POWER SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING LOST ALL POWER. THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000.

09/07/2015
Components: AIR BAGS
Incident Date: 09/02/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

9/2/2015 OWNER DRIVING A 2012 FORD FUSION SE ON HIGHWAY WHEN AIR BAG FAILED TO DEPLAY IN A SEVERE CRASH. VEHICLE WAS TOTALED. IMPACT WAS INITITATED BY A FLAT BED TOW TRUCK SIDEWIPED ON THE DRIVERS SIDE. THE VEHICLE WAS PROPELLED TWO LANES THE AIR BAG SYSTEM FAILED TO RECOGNIZE THE IMPACT. DRIVER BRACED FOR IMACT WHEN AIR BAG DID NOT ENGAGE. DRIVER ALIVE TODAY BECAUSE OF INSTINCT NOT AIR BAG SAFETY SYSTEM.

09/02/2015
Components: STEERING
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS IDLING, THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE HOME WITHOUT ANY POWER STEERING ASSIST. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT REACHED OUT TO THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH THE SAME DEFECTIVE PART, BUT WAS MANUFACTURED IN A DIFFERENT PLANT THAT WAS NOT COVERED BY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

09/01/2015
Components: STEERING
Incident Date: 08/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING WENT OUT. CAR IS VERY HARD TO STEER IN MANUAL MODE. FORD WILL NOT PAY TO FIX SINCE THIS VEHICLE WAS BUILT 1 WEEK AFTER RECALL BUILD DATES. IT IS THE SAME PROBLEM THAT VEHICLES IN THE RECALL EXPERIENCE. THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ALL 2012 FUSIONS.

08/31/2015
Components: STEERING
Incident Date: 08/20/2015
Crash: No
Fire: No
Summary

JUST GOT MY 2012 FORD FUSION 2 MONTHS AGO FROM THE LOT AND WHILE DRIVING IT NOTICED THAT THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL WHEN I TURNED IN TO A PARKING SPACE.. THOUGHT IT WAS A CV JOINT OR BEARING.. COME TO FIND OUT FROM MECHANIC THAT THE STEERING RACK AND PINION NEED REPLACED AND WOULD BE A 1,700 DOLLAR FIX.. VERY UPSET I TOOK THIS TO FORD WHERE THEY PRETTY MUCH TOLD ME THEY CAN NOT DO ANYTHING FOR ME AS IT IS NOT COVERED UNDER WARRANTY. IT REALLY ANGERS ME SEEING AS HOW THIS IS VERY COMMON IN ALL THE FUSIONS I HAVE READ UP ON, AND THAT THIS IS AN ONGOING PROBLEM THAT FORD HAS NOT MADE RIGHT AT ALL FOR ANY OF THE FUSION OWNERS 10-14.. HORRIBLE. DO NOT FEEL LIKE I SHOULD BE MAKING SUCH A SERIOUS REPAIR LIKE A STEERING RACK FOR A VEHICLE THAT IS JUST 3 YEARS OLD. VERY DISAPPOINTED AND VERY MUCH SO INTERESTED IN INVESTIGATING MORE INTO THE CLASS ACTION LAWSUIT FILED UPON FORD FOR THIS VERY PROBLEM. KNOWING THAT THE STEERING COULD GO OUT AT ANY TIME AND POSSIBLY KILL OR SERIOUSLY INJURE SOMEONE.

08/31/2015
Components: AIR BAGS
Incident Date: 07/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

ABOVE CAR SHOWS LIGHT INDICATING THAT PASSENGER SEAT AIRBAG IS TURNED OFF WHEN MY WIFE IS SEATING IN SEAT. THIS OCCURS APPROXIMATELY ONE OUT OF FIVE TIMES. THE LIGHT DOES NOT GO OFF. BEING A HAZARD TO MY WIFE I HAD CRATER LAKE FORD, MEDFORD, OR CHECK IT OUT. THEY DID THE FACTORY TESTS FOR CALIBRATION AND FOUND NO PROBLEMS. THEY SAID MY WIFE DOES NOT WEIGH ENOUGH. HER WEIGHT IS APPROXIMATELY 98 POUNDS. THEY FURTHER SAID IT IS A "SAFETY FACTOR FOR THE AIRBAG NOT TO DEPLOY IN AN ACCIDENT SINCE THERE WOULD BE MORE HARM FROM THE AIRBAG THAN OTHERWISE". A RIDICULOUS STATEMENT SINCE THE AIRBAGS ARE PROTECTION AGAINST HITTING WINDSHIELDS OR OTHER HARD OBJECTS IN THE CAR. WOULD YOU PLEASE HELP ME RESOLVE THIS ISSUE WITH FORD. NOTE- A COMPLAINT WAS FILED WITH FORD FACTORY ON 7/29/15. NO RESOLUTION FROM THAT COMPLAINT.

08/21/2015
Components: ENGINE
Incident Date: 08/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE AIR VENTS BEGAN TO BLOW HOT AIR. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHERE THE VEHICLE WAS UNABLE TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

08/19/2015
Components: ELECTRICAL SYSTEM,EQUIPMENT
Incident Date: 08/13/2014
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE AIR CONDITIONER FAILED. THE CONTACT STATED THAT THE AIR CONDITION UNIT STARTED EMITTING HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE AIR CONDITION ACTUATOR AND WIRES WAS BURNED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

08/18/2015
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 01/01/2014
Crash: No
Fire: No
Summary

AT FIRST THE RPM'S WOULD INCREASE ( AROUND 500 RPM'S) WHEN THE CAR UPSHIFTED WHEN IT WAS COLD. AS THE MOTOR AND TRANSMISSION WARMED UP THE INCREASE IN RPM'S UPON UPSHIFT LESSENED. IT APPEARED TO ME THAT THE TRANSMISSION WAS "SLIPPING" AS IT WENT THROUGH THE GEARS...YOU COULD HEAR THE ENGINE SPEED UP AND WATCH THE TACH TO CONFIRM WHAT I WAS HEARING FROM THE ENGINE. I TOOK CAR TO DEALER AND THEY CHECKED IT OUT. THEY SAID EVERYTHING WAS FUNCTIONING NORMALLY HOWEVER THE CAR STILL DOES IT. NOTE THAT THE CAR WAS UNDER THE 3 YEAR BUMPER TO BUMPER WARRANTY AT THE TIME AND THE SERVICE ADVISOR SAID THAT THE CAR HAS A 60K POWERTRAIN WARRANTY ANYWAY. I DID NOT LIKE HIS STATEMENT. THE PROBLEM SEEMS TO BE GETTING WORSE AS IT SOMETIMES REVS BETWEEN SHIFTS WHEN IT IS WARMED UP. FORD SHOULD STEP UP AND REVIEW MY PROBLEM FURTHER. I PLAN TO TAKE THE CAR TO ANOTHER FORD DEALER TO SEE WHAT THEY SAY. PLEASE ADVISE.

08/18/2015
Components: STEERING
Incident Date: 08/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

DRIVING DOWN THE ROAD, GOING AROUND A CURVE, POWER STEERING FAILED. WAS ABLE TO CONTROL CONTROL THE CAR AND DROVE HOME SLOWLY. EXTREMELY DIFFICULT TO MAKE TURNS ONTO SIDE STREETS. THERE WAS NO WARNING PRIOR TO THE INCIDENT AND THOUGH FORD ISSUED A RECALL APPROX 1MONTH PRIOR, I HAD RECEIVED NO NOTICE. THE DEALERSHIP REPLACED THE STEERING RACK AND HAVE BEEN UNABLE TO FIX THE PROBLEM. WILL UPDATE WHEN RECEIVE FURTHER INFORMATION.

08/17/2015
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA5CR******
Summary

ON 06/25/2015 ,I TOOK MY CAR TO THE FORD DEALER TO HAVE DOOR HANDLE MECHANISM REPAIRED..I WAS TRAPPED IN MY CAR AND I COULD NOT GET OUT.THEY REPAIRED IT AT MY COST,INV254478,$174.14.WHICH IT SHOULD HAVE BEEN REPAIRED UNDER SAFETY DEFECT.THE DOOR COULD NOT BE LOCKED AND IN A ACCIDENT THE DOOR COULD FLY OPEN.ON 08/17/2015 THE OTHER DOOR (PASSENGER SIDE) HAD THE SAME PROBLEM.I TOOK THE CAR INTO THE FORD DEALERSHIP AND I WAS ADVISED BY JOE ALVARADO THAT THE SAFETY DEFECT WAS NOT COVERED PAST 30,000 MILES.I COULD NOT ENTER PART.

08/16/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

ON AUGUST 12TH, 2015, WHILE DRIVING ON THE HIGHWAY AT 65 MPH IN THE CENTER LANE, ALL OF A SUDDEN MY CAR STALLED AND I WAS NOT ABLE ACCELERATE. THE WRENCH LIGHT CAME ON AND I HAD TO QUICKLY COAST OFF OF THE HIGHWAY. ONCE I MADE IT OFF OF THE HIGHWAY I TURNED THE CAR OFF AND WAITED A FEW MINUTES. WHEN I TURNED IT BACK ON, THE WRENCH LIGHT WENT OFF AND I WAS ABLE TO DRIVE OFF. IT HAPPENED AGAIN ON AUG. 14TH AND 15TH, SAME SITUATION...DRIVING ON THE HIGHWAY AT 65 TO 70 MPH. I HAVE NOT TAKEN MY VEHICLE IN TO THE DEALERSHIP YET.

08/14/2015
Components: STEERING
Incident Date: 06/01/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER PERFORMED THE REQUIRED INSPECTION FOR THE RECALL AND ADVISED THAT THE SOFTWARE NEEDED TO BE UPDATED; HOWEVER, THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN WAS NOT AVAILABLE.

08/12/2015
Components: STEERING
Incident Date: 05/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING WHILE IN REVERSE. THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT AND THE EPS WARNING LIGHT ILLUMINATED. THE STEERING WHEEL WAS EXTREMELY TIGHT. THE VEHICLE WAS TO NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

08/12/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

AFTER PARKING VEHICLE AND RE-ENTERING, I DISCOVERED THE DRIVER DOOR HANDLE LOCKING MECHANISM IS BROKEN. I AM UNABLE TO LOCK THE DOOR EITHER MANUALLY OR WITH THE KEY FOB.

08/10/2015
Components: STEERING,AIR BAGS
Incident Date: 04/12/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED WITHOUT WARNING WHILE STEERING THROUGH A CURVE. AS A RESULT, THE VEHICLE CRASHED INTO THE SIDE OF A TREE AND WENT DOWN INTO THE CANAL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

08/10/2015
Components: ENGINE
Incident Date: 08/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH. I HAD BEEN DRIVING FOR ABOUT 30 MINUTES. THE CAR SUDDENLY LURCHED. THE "WRENCH" LIGHT ILLUMINATED AND I HAD NO POWER FROM THE ENGINE. I COASTED TO THE EMERGENCY LANE. THE IDLE WAS VERY ROUGH AND SPUTTERING. I RESTARTED THE CAR AND IT OPERATED NORMALLY FOR THE NEXT 15 MILES WHEN I REACHED MY DESTINATION.

08/10/2015
Components: POWER TRAIN,ENGINE
Incident Date: 08/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS TRAVELING DOWN A SURFACE STREET WHEN THE CAR SUDDENLY LURCHED FORWARD AND THEN LOST ALL ENGINE POWER. I WAS ABLE TO COAST TO A TURN LANE AND SHUT THE CAR OFF SAFELY. THE ENGINE IDLE WAS EXTREMELY ROUGH AND SPUTTERING. AFTER RESTARTING THE CAR IT OPERATED NORMALLY UNTIL I REACHED MY DESTINATION. THIS WAS THE 2ND TIME TODAY THAT THE CAR MALFUNCTIONED IN THE SAME MANNER.

08/06/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2015
Crash: No
Fire: No
Summary

DRIVER'S SIDE FRONT DOOR WOULD NOT OPEN FROM THE INTERIOR. HAD TO ROLL WINDOWS DOWN AND OPEN FROM THE OUTSIDE. UPON FURTHER INSPECTION, THE LEVER, INSIDE THE DOOR WAS BROKEN OFF AND WOULD NOT ENGAGE THE DOOR RELEASE. THE ENTIRE DOOR HANDLE COMPONENT WAS REPLACED. THERE WAS NO ABNORMAL USE OR FORCES APPLIED TO THE HANDLE, AND THE HANDLE ITSELF SEEMS TO BE INTACT AND OPERATIONAL FROM VISUAL INSPECTION.

08/05/2015
Components: POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 12/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

I HAVE HAD NUMEROUS PROBLEMS WITH STALLING, LOSS OF ACCELERATION, DYING WITH MY FUSION. IT HESITATES WHEN DRIVING AND STALLS WHEN DRIVING AND STOPPED. THE WRENCH AND ENGINE LIGHT ARE ON AGAIN. I AM VERY CONCERNED FOR MY SAFETY DUE TO THESE ISSUES AS THERE IS NEVER ANY WARNING OF WHEN IT'S GOING TO OCCUR. I HAVE PREVIOUSLY HAD MY THROTTLE BODY REPAIRED/REPLACED BUT THE SAME PROBLEMS CONTINUE.

08/03/2015
Components: STEERING
Incident Date: 07/31/2015
Crash: No
Fire: No
Summary

WHILE BACKING OUT OF THE DRIVEWAY, THE POWER STEERING ASSIST FAULT ILLUMINATED ON THE DASH AND WE LOST ALL POWER STEERING. STEERING WAS BASICALLY IMPOSSIBLE AT THAT POINT.TRIED SHUTTING IT DOWN AND RESTARTED TO NO AVAIL. ALSO THE FAULT DISPLAYED TOGGLED BETWEEN POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. TOOK IT TO THE DEALER, THEY WANT 1600 BUCKS FOR A NEW STEERING RACK. I TRIED TO EXPLAIN ABOUT THE RECALL BUT THEY " CLAIM " MY VIN IS NOT INCLUDED. RIDICULOUS, COME ON FORD DO PEOPLE HAVE TO DIE FOR YOU TO PAY ATTENTION?

08/03/2015
Components: STEERING
Incident Date: 08/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

I WAS DRIVING HOME ON SATURDAY EVENING WHEN WITHOUT ANY WARNING THE POWER STEERING WENT OUT AND THE WORDS POWER STEERING ASSIST FAULT CAME UP. I WAS ON A 3 LANE STREET IN THE MIDDLE LANE WITH HEAVY TRAFFIC AND JUST BARELY AVOIDED AN ACCIDENT. I WAS EVENTUALLY ABLE TO PULL OFF TO THE SIDE AND SHUT THE CAR OFF. WHEN I RESTARTED IT, THE POWER STEERING CAME BACK, HOWEVER, IT HAPPENED AGAIN THE NEXT DAY AND AGAIN TONIGHT AND NOW IF I SHUT THE CAR OFF AND RESTART IT THE MESSAGE REMAINS AND THERE IS NO POWER STEERING. I TAKE CARE OF MY 2 YEAR OLD GRANDDAUGHTER AND WILL NOT TAKE THE CHANCE TO PUT HER IN THE CAR. IT IS AN ACCIDENT WAITING TO HAPPEN. UPDATED 9/28/15 *LN *CN

07/30/2015
Components: STEERING
Incident Date: 07/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH MAKING A TURN, THE POWER STEERING MALFUNCTIONED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS CONFIRMED THAT THE POWER STEERING MALFUNCTIONED AND THE FRONT END OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

07/27/2015
Components: STEERING
Incident Date: 07/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE CONTACT TURNED THE IGNITION, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER STEERING. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

07/27/2015
Components: UNKNOWN OR OTHER
Incident Date: 01/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

THE AIR BLOWER FOR HEAT/AC AND THE FRONT WINDOW DEFROSTER STOPPED WORKING. THIS RE-OCCURRED IN FEBRUARY 2015 AND JUNE 2015.

07/24/2015
Components: STEERING
Incident Date: 07/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA1CR******
Summary

POWER STEERING FAILED WHILE DRIVING 2 TIMES

07/24/2015
Components: STEERING
Incident Date: 07/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA1CR******
Summary

LOSS OF POWER STEERING WHILE DRIVING 2 TIMES

07/24/2015
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

THE DRIVERS SIDE DOOR HANDLE BECAME UNLATCHED AND WAS ABLE TO BE PUSHED OPEN WHILE THE DOOR WAS SHUT. THE DOOR IS ABLE TO BE OPENED FROM THE OUTSIDE WHILE THE VEHICLE IS "LOCKED" BECAUSE THE DOOR HANDLE DOES NOT LATCH CORRECTLY.

07/21/2015
Components: EXTERIOR LIGHTING
Incident Date: 07/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

THE RIGHT REAR TAIL LIGHT WENT OUT. WHEN I CHANGED IT I NOTICED THE PLASTIC SOCKET WAS A LITTLE BURNT. THE NEXT WEEK THE LEFT TAIL LIGHT WENT OUT. WHEN I WENT TO CHANGE IT I NOTICED IT WAS FAR WORSE. IT TOOK EVERYTHING JUST TO GET THE BULB OUT. IT WAS BURNT. NOW THE NEW BULB WON'T STAY IN THE SOCKET.

07/19/2015
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WHILE I WAS DRIVING ON THE HIGHWAY MY CAR STALLED OUT. I WAS ABLE TO PULLOVER ON THE SIDE OF THE ROAD. THE CAR STARTED LIKE JERKING. THE WRENCH LIGHT CAME ON AS WELL AS THE ENGINE LIGHT. IT STARTED RIGHT BACK UP. IT STOPPED FOR AWHILE, BUT IT'S BEEN DOING IT MORE OFTEN NOW.

07/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY CAR START TO STALL TO WHERE IM NOT ABLE TO GET ANY GAS. THE WRENCH LIGHT COMES ON. WHILE IN THE FAR LEFT LANE I HAD TO MAKE IT TO THE RIGHT SHOULDER BEFORE MY CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. AS I MAKE IT TO THE RIGHT SHOULDER MY CAR STARTS TO JERK IN WHICH THE SERVICE ENGINE LIGHT COMES ON. I PUT THE CAR IN PARK AND TURN THE CAR OFF. I WAIT A COUPLE OF MINUTES AND START THE CAR IN WHICH IT STARTS BACK UP. AS IM DRIVING MY CAR STALLED ON ME AT LEAST FIVE TIMES BEFORE MAKING IT HOME. I TOOK MY CAR TO A MECHANIC TO DO A DIAGNOSTIC TEST WHICH I WAS TOLD THAT THE THROTTLE BOTTLE NEED TO BE REPLACED. THE MECHANIC CLEANED THE THROTTLE BODY TO SEE IF THAT WOULD WORK BUT IT ONLY LASTED A DAY UNTIL MY CAR STARTED TO STALL AGAIN ON ME AS I DROVE.

07/17/2015
Components: STRUCTURE
Incident Date: 07/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE FAILED TO OPEN THE DOOR PROPERLY. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE DOOR LATCH WAS POTENTIALLY FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V2460009 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

07/14/2015
Components: STEERING,SUSPENSION
Incident Date: 06/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG7CR******
Summary

ON 6-14-15 HAD JUST TURNED INTO A ROAD WHEN INSTRUMENT PANEL RUNG AND SHOWED SERVICE ADVANCETRAC AND SERVICE POWER STEERING. WAS TRYING TO GET TO A SAFE SPOT TO PARK AND IT IMMEDIATELY RUNG AND SAID SERVICE POWER STEERING NOW. THE POWER STEERING WENT OUT AND WAS IMPOSSIBLE TO DRIVE. THE CAR WAS TOWED TO FORD DEALERSHIP WHERE THEY SAID THE STEERING GEAR WAS TO BE REPLACED AND FORD COVERED EVERYTHING DUE TO THE RECALL. ON 7-7-14 3 WEEKS AND ONLY 597 MILES LATER THE SAME PROBLEM HAPPENED, TOWED VEHICLE TO FORD DEALERSHIP WHERE THEY SAID ITS SHOWING THE SAME CODES AS BEFORE BUT NOW THE CONTROL ARM BUSHINGS ARE NEEDING REPLACED AND IT WILL COST $1,200.00 TO FIX AND FORD IS NOT COVERING ANYTHING. CANNOT AFFORD TO HAVE THIS FIXED AND SHOULDN'T HAVE TO. THIS REALLY NEEDS TO BE CHECKED INTO. I HAVE READ SEVERAL OF THE COMPLAINTS AND IT SEEMS THAT THERE IS A WHOLE LOT NEEDS TO BE INCLUDED IN THIS RECALL THAN IS. TOO MANY PEOPLE WITH THE SAME PROBLEM. SURE HOPE NO ONE GETS HURT OR KILLED FOR THIS TO HAPPEN.

07/13/2015
Components: STEERING
Incident Date: 06/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE TECHNICIAN STATED THAT THE POWER STEERING MODULE CODES DID NOT SHOW A FAILURE AND THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

07/12/2015
Components: STEERING
Incident Date: 07/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

POWER STEERING STOPPED WORKING ON HIGHWAY EXIT RAMP. NARROWLY AVOIDED HITTING GUARDRAIL. "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" ERRORS APPEARED. USED MANUAL STEERING TO GET HOME. STARTED CAR THE NEXT DAY, AND THE PS WAS WORKING AND NO ERRORS WERE DISPLAYED. USED CODE READER, BUT NO ERROR CODES FOUND.

07/11/2015
Components: UNKNOWN OR OTHER
Incident Date: 07/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

I BOUGHT A 2012 FORD FUSION JULY 8, 2015. I NOTICED THE DRIVERS SIDE INSIDE DOOR HANDLE WAS A LITTLE FLOPPY AND NOT FLUSH LIKE THE OTHER HANDLES. THEN, I DISCOVERED WHEN I USE THE LOCK BUTTON ON MY KEY FOB, THE DRIVERS SIDE DOOR DOES NOT LOCK. HAVE TO USE KEY HOLE LOCK. I KNOW THERE IS A RECALL ON THE NEWER MODELS, I THINK THIS MODEL NEEDS A RECALL AS WELL!

07/11/2015
Components: STEERING
Incident Date: 07/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I EXPERIENCED COMPLETE POWER STEERING FAILURE WHILE VEHICLE IN MOTION APPROACHING CURVE IN ROAD. THIS WAS A VERY SCARY INCIDENT ! NEARLY CRASHED HEAD ON WITH A MOTORCYCLE. STILL NEXT DAY, NO POWER STEERING. CAR HAS ONLY A LITTLE OVER 10,000 MILES AND ITS THREE YEARS OLD. I AM AFRAID TO DRIVE THIS CAR FEARING SERIOUS ACCIDENT POTENTIAL. WHEN CONTACTING LOCAL FORD DEALERSHIP TO INQUIRE ABOUT A POSSIBLE RECALL ISSUE, THEY DENY ANY KNOWLEDGE OF STEERING PROBLEMS WITH THE FORD FUSION.

07/09/2015
Components: STEERING
Incident Date: 05/29/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN AT 35 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING DEFAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 ( STEERING). THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

07/08/2015
Components: STEERING
Incident Date: 07/08/2015
Crash: No
Fire: No
Summary

AS I WAS MAKING A RIGHT HAND TURN THE STEERING LOCKED. I STOPPED IN THE MIDDLE OF THE ROAD AND COULDN'T STEER THE CAR. CAME VERY CLOSE TO GETTING HIT BY ONCOMING CARS. EVENTUALLY WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. THE ADVANCETRAC WARNING WAS ON AND POWER STEERING. AFTER I TURNED OFF THE ENGINE IT WENT AWAY AND GOT BACK TO NORMAL. THIS IS THE SECOND TIME IT HAPPENED THOUGH. TODAY I STOPPED AT METRO FORD IN RAYNHAM MA AND ASKED IF THEY KNEW ABOUT THIS PROBLEM. THE ONLY ANSWER WAS THAT I SHOULD MAKE AN APPOINTMENT. NOW LOOKING ONLINE I SEE THIS HAS BEEN A PROBLEM FOR SEVERAL MODEL YEARS. IS THERE ANY WORD FROM FORD?

07/06/2015
Components: STEERING
Incident Date: 07/01/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.

07/06/2015
Components: STEERING
Incident Date: 07/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

IN THE MIDDLE OF A LEFT TURN, IN HEAVY TRAFFIC, MY CAR SUDDENLY LOST POWER STEERING. THE POWER STEERING REMAINED INOPERABLE TO MY DESTINATION.

07/04/2015
Components: POWER TRAIN,SERVICE BRAKES
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA1CR******
Summary

WHAT FEELS LIKE IS BRAKES STICKING. 1ST NOTICED WHEN BACKING OUT OF DRIVEWAY ONE MORNING. I PUT CAR IN REVERSE IT WOULDN'T MOVE WITHOUT ACCELERATION. ON GOOD DAYS IT MOVES ON IT'S OWN. WHEN IT'S ACTING UP AND I LET OFF ACCELERATION, CAR STOPS ITSELF ABRUPTLY WITHOUT APPLYING BRAKE. EARLY THIS WEEK ME AND MY SON WERE STOPPED AT DRIVE THRU WINDOW (THANK GOD NOT AT A STOP LIGHT). WHEN I WENT TO ACCELERATE TO LEAVE, MY CAR WOULDN'T MOVE. EMBARRASSED I ACCELERATED HARDER AND FINALLY GOT IT MOVING BUT IT SOUNDED LIKE BRAKES WERE STICKING, I COULDN'T GO OVER 15 MPH, CAR WOULDN'T SHIFT WAS AT 3 RPM, AND ANY TIME I LET OFF GAS PEDAL THE CAR ABRUPTLY STOPPED DEAD IN TRACKS. TERRIFIED I DROVE CAR A FEW BLOCKS TO MY DAD AND AS I WAS PULLING INTO DRIVEWAY THEY FREED UP. WHEN THIS HAPPENS MY BRAKES GET REAL STIFF (HARD TO PRESS) HE COULD FEEL THE HEAT ROLLING OFF FRONT TIRES AND THEY SMELLED REALLY HOT. TOOK TO 3 DIFFERENT DEALERSHIPS AND NONE CAN FIND A CAUSE BECAUSE THE BRAKES AREN'T ACTING UP AT THAT POINT IN TIME. THEY NEED TO SEE IT IN ACTION BEFORE THEY CAN GET AN IDEA. SO HERE I AM 2 MONTHS NOW STILL DRIVING LIKE THIS. THIS HAPPENS AT LEAST ONCE A WEEK. COMES AND GOES. TODAY I HAD PCM UPDATED AND POWERTRAIN REPLACED AND AFTER THAT WHEN THE MECHANIC GOT IN CAR TO MOVE IT, IT DIDN'T WANT TO MOVE. HE DESCRIBED IT AS IT WAS LIKE HAVING NO POWER. THEY HOOKED IT UP AND IT SHOWED POWER TRAIN. SO THEY REPLACED IT. HE DON'T THINK IT WAS MY BRAKES DOING THIS BUT YET THE OTHER DEALERSHIP SAID YOU CAN CLEARLY SEE WHERE MY FRONT BRAKES HAVE BEEN REALLY HOT. I'M HOPING SOMEHOW THE UPDATE FIXED IT. TIME WILL TELL

07/02/2015
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

WHILE DRIVING CAR WARNING INDICATOR ON CLUSTER FLASHED "SERVICE ADVANCE TRACK NOW, BUT CAR CONTINUED TO DRIVE FINE. PARKED CAR AT STORE AND UPON RETURN AND STARTING OF CAR PULLED OUT OF PARKING LOT AND HAD NO POWER STEERING ALMOST IMPOSSIBLE TO STEER CAR AT THIS POINT, THEN WARNING ON DASH DISPLAYED "SERVICE POWER STEERING NOW", AND "SERVICE ADVANCED TRAK NOW". WAS ABLE TO GET CAR TO DEALER, BUT AS OF TODAY 7/2/2015 THE DEALER HAS NOT BEEN ABLE TO FIX IT. AND HAS STATED OVER THE LAST WEEK AND A HALF THAT PARTS HAVE BEEN ORDERED AND MAY BE IN ANY DAY, BUT CAN NOT PROVIDE A TIME FRAME FOR THE PARTS OR THE FIX.

07/01/2015
Components: STEERING
Incident Date: 06/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION FROM THE MANUFACTURER. THE CONTACT STATED THAT THE POWER STEERING WARNING LAMP ILLUMINATED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

07/01/2015
Components: STEERING
Incident Date: 02/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE SERVICE POWER STEERING WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PINION RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 09/25/15*LJ UPDATED 11/03/2017*CN

06/27/2015
Components: POWER TRAIN
Incident Date: 02/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TRANSMISSION SHIFTS VERY HARD - PARTICULARLY AT LOWER GEARS (1ST TO 2ND, 2ND TO 3RD). IT IS A HARD ENOUGH SHIFT TO JOLT THE PASSENGERS AT TIMES. THIS HAPPENS WHETHER YOU ACCELERATE RAPIDLY OR SLOWLY. THE TRANSMISSION WAS EVALUATED AT TWO SEPARATE DEALERSHIPS SOON AFTER THE VEHICLE WAS PURCHASED (AS A CPO VEHICLE). THE SECOND EVALUATION WAS MEDIATED BY FORD CORPORATE CUSTOMER CARE. BOTH TIMES I WAS TOLD THAT THE HARD SHIFTING WAS "A KNOWN ISSUE" AND THAT ITS BEHAVIOR WAS TYPICAL FOR THIS 6F35 TRANSMISSION. ITS HARD TO BELIEVE THAT FORD WOULD KNOWINGLY ALLOW THIS ISSUE TO CONTINUE WITHOUT TRYING TO RESOLVE IT. MY PRIMARY CONCERN IS THAT THIS "KNOWN" ISSUE WILL CAUSE THE UNTIMELY FAILURE OF MY TRANSMISSION DUE TO THE HARD SHIFTING.

06/26/2015
Components: STEERING
Incident Date: 04/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74FR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR THE STEERING; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN.

06/25/2015
Components: STEERING
Incident Date: 06/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

WAS DRIVING HOME AND CAME TO A STOP AND THE PEER STEERING WENT OUT. IT CAME DIFFICULT TO STEER THERE WAS A CHILD IN THE VEHICLE DIDN'T EVEN FEEL SAFE WITH CHILD IN THE CAR HAD SOME PICK THE CHILD UP.

06/24/2015
Components: STEERING
Incident Date: 02/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I HAD BEEN NOTICING SOME IRREGULAR NOISES COMING FROM THE FRONT SUSPENSION OF MY 2012 FORD FUSION, THIS IS MY WIFE'S PRIMARY VEHICLE SO I WAS CONCERNED ABOUT HER AND THE KIDS SAFETY. I TOOK THE CAR TO MY LOCAL MECHANIC THINKING IT JUST NEEDED ALIGNMENT OR A POSSIBLE TIE ROD ISSUE....UNFORTUNATELY THAT WAS NOT THE CASE. MY MECHANIC EXPLAINED AND SHOWED THE PROBLEM TO ME ( I MYSELF DO MECHANIC WORK SO HE ALWAYS SHOWS ME WHAT HE FOUND). IT SEEMS THE ENTIRE RACK AND PINION ASSEMBLY WAS NEEDING TO BE REPLACED, AND IN ADDITION THE MOVEMENT OF THE SAID FAULTY RACK HAD CAUSED WEAR IN THE OUTER DRIVE SHAFT AND LOWER CONTROL ARMS. TOTAL COST TO REPAIR, $2,245.00! THIS IS A CRIME!!! THE CAR IS THREE YEARS OLD, AND MODERATE MILEAGE. AGAIN, I HAVE PRETTY GOOD MECHANICAL KNOWLEDGE, IN 30 YEARS I HAVE NEVER SEEN OR HEARD OF A RACK AND PINION ASSEMBLY FAILING IN SUCH A SHORT PERIOD OF TIME, HECK BRAKE PADS LAST LONGER THAN THAT! FORD NEEDS TO STEP UP AND FIX THIS PROBLEM AS I HAVE FOUND THOUSANDS OF FUSION OWNERS HAVE HAD THE SAME PROBLEM. I WOULD EVEN CONSIDER PAYING THE LABOR COSTS IF THEY PROVIDED THE NEEDED PARTS...DO SOMETHING FORD, LIVES ARE AT STAKE!

06/23/2015
Components: STEERING
Incident Date: 06/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN SHIFTING INTO REVERSE OR DRIVE, THE STEERING WHEEL SEIZED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

06/22/2015
Components: STEERING
Incident Date: 06/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

WHILE DRIVING THE VEHICLE ON THE EVENING OF 06/20/2015 THE POWER STEERING SLOWLY STARTED TO GO OUT, THEN AFTER TURNING OFF THE CAR AND RESTARTING ALL TOGETHER I RECEIVED THE NOTIFICATIONS "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" AFTER SEARCHING ONLINE TO NO AVAIL, I HAD TO WAIT UNTIL MONDAY MORNING TO TAKE THE CAR TO A LOCAL FORD DEALERSHIP. I WAITED 2 1/2 HOURS FOR A DIAGNOSTIC TO BE RAN ON MY CAR TO BE TOLD THE STEERING GEAR WAS BROKEN AND IT WOULD BE ROUGHLY A $1500.00 FIX ON TOP OF WHAT I PAID FOR THE DIAGNOSTIC ALTHOUGH A RECALL IS CURRENTLY PENDING FOR THIS EXACT ISSUE ALONG WITH THE CARS INTERNAL CPU. WHEN THE CARS INTERNAL CPU WAS RESET THIS WIPED THE ERROR CODES LETTING THE POWER STEERING RESUME, BUT THIS IS ONLY A TEMPORARY FIX AS THE CPU COULD NOTICE AGAIN AT ANY TIME THAT THE STEERING GEAR IS BROKEN. FORD IS CURRENTLY "REVIEWING" TO SEE IF THEY WILL PAY FOR THESE DAMAGES AS THERE CURRENTLY IS A PENDING RECALL FOR THIS ISSUE, BUT I HAVE YET TO HEAR BACK.

06/21/2015
Components: STEERING
Incident Date: 06/20/2015
Crash: No
Fire: No
Summary

WHEN THE CAR WAS TURNED ON IT WAS SHOWING WARNING NOTIFICATIONS STATING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" WE TRIED TURNING THE CAR OFF AND ON AGAIN, DRIVING IT TO SEE IF IT CORRECTED ITSELF, AIRING UP THE TIRES. NOTHING HAS BEEN ABLE TO CLEAR THIS ERROR.

06/17/2015
Components: STEERING
Incident Date: 06/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

RECEIVED A POWER STEERING ASSIST FAULT IN THE ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM LOSING ALL STEERING ABILITY AND CREATING A DANGEROUS SITUATION, RESEARCHED VIN FOR FORD RECALL ON ISSUE AND WAS FRUSTRATED THAT MANUFACTURE OF THE VEHICLE, ALTHOUGH AT THE SAME FACILITY, WAS 6 MONTHS AFTER FORD VIN RANGE OF VEHICLES PLACED ON THE RECALL LIST. FORD WILL NOT PROVIDE COST RELIEF FOR EXPECTED REPAIR COST OF $1,600

06/16/2015
Components: STEERING
Incident Date: 06/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

ON 6/4/15 TURNED A CORNER AND LOST MY POWER STEERING. I PARKED THE CAR AND TURNED OFF THE ENGINE TO ATTEND TO BUSINESS AT MY DESTINATION. WHEN I RETURNED AND STARTED THE CAR, EVERYTHING RETURNED TO NORMAL. ON 6/6/2015, THE CAR AND STEERING WORKED PROPERLY THE ENTIRE DAY AND FOR A LONG DRIVE. WHEN I GOT IN THE CAR TO DRIVE ACROSS THE STREET, THE POWER STEERING WAS GONE AND NEVER RETURNED. THE RACK AND PINION WAS REPLACE ON 6/15/15. I AM VERY DISPLEASED THAT SOMETHING LIKE THIS HAPPENS AND THERE IS NO WARRANTY. THIS IS A DANGEROUS ISSUE FOR A VEHICLE THAT IS ONLY 3 YEARS OLD, WITH LOW MILES. I PURCHASED THE VEHICLE, WHICH WAS A LEASE, SIX MONTHS AGO.

06/16/2015
Components: ENGINE
Incident Date: 06/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED MULTIPLE TIMES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

06/15/2015
Components: UNKNOWN OR OTHER
Incident Date: 06/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

POWER STEERING ERROR CAM UP ON DISPLAY AND STEERING WAS HARD TO TURN.

06/10/2015
Components: STEERING
Incident Date: 11/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WHILE DRIVING DOWN THE INTERSTATE AT A SPEED OF 70 MPH THE CAR LOST ALL POWER STEERING.

06/10/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/09/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A FAILURE OF THE DRIVER SIDE INDICATOR BULB. THE CONTACT STOPPED TO CHECK AND NOTICED THAT THE REAR DRIVER SIDE INDICATOR BULB WAS BURNED AND FUSED TO THE ELECTRICAL SOCKET. THE CONTACT WAS ABLE TO CHANGE THE BULB; HOWEVER, THE FAILURE RECURRED. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,463. UPDATED 8/6/15*CN

06/07/2015
Components: STEERING
Incident Date: 07/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L34CR******
Summary

POWER STEERING STOPPED WORKING WHILE TRAVELING AT 40 MPH. OTHER WARNING LIGHTS CAME ON SIMULTANEOUSLY, INCLUDING ABS BRAKING SYSTEM WARNING LIGHT. DIFFICULT TO MANEUVER VEHICLE. TOOK CAR TO TORRINGTON FORD SERVICE, WHERE THEY HOOKED THE CAR UP TO DIAGNOSTIC COMPUTER THAT CONFIRMED PROBLEM. ONCE ENGINE WAS SHUT OFF AND TURNED BACK ON SEVERAL TIMES, PROBLEM WENT AWAY. ON JUNE 5, 2015, POWER STEERING STOPPED WORKING WHILE TRAVELING AT 45 MPH. SAME WARNING LIGHTS CAME ON AND CAR WAS DIFFICULT TO MANEUVER. WILL TAKE TO FORD SERVICE.

06/07/2015
Components: STEERING
Incident Date: 09/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

IN SEPTEMBER OF 2014 THE POWER STEERING WENT OUT IN MY 2012 FORD FUSION. I BOUGHT THIS CAR NEW IN 2012. FORD AGREED TO PAY HALF OF THE COST LAST YEAR AND I PAID THE REMAINING 779.58. YESTERDAY, JUNE 6,2015 THE POWER STEERING WENT OUT AGAIN! THIS NEEDS TO BE ADDRESSED AS A SAFETY ISSUE! FORD NEEDS TO RECALL ALL OF THESE VEHICLES AND FIX WHAT SHOULD HAVE BEEN FIXED WHEN THE PROBLEM BEGAN!

06/07/2015
Components: STEERING
Incident Date: 06/07/2015
Crash: No
Fire: No
Summary

IT'S ACTUALLY BEEN OCCURRING FOR A COUPLE MONTHS NOW, BUT WITH MUCH GREATER FREQUENCY LATELY. FOR EXAMPLE, TODAY, ON THREE SEPARATE OCCASIONS, I STARTED MY CAR, AND SOME ERROR MESSAGE ABOUT A POWER STEERING FAULT OR FAILURE SHOWED UP AND THE POWER STEERING WENT OUT, AND I COULD HARDLY MOVE THE STEERING WHEEL. EACH TIME, I TURNED THE CAR OFF AND STARTED IT AGAIN WHICH "FIXED" IT, NOT REALLY. THE 2ND TIME THIS OCCURRED TODAY, I HAD TO SHUT OFF AND RESTART THE CAR TWICE BEFORE THE POWER STEERING WOULD RETURN. THERE IS NO EXCUSE FOR THIS. IN ADDITION, IT REALLY PISSES ME OFF BECAUSE I KNOW, IF I TAKE IT TO A FORD DEALERSHIP, THEY WILL TRY TO SCREW ME, MAKE ME PAY SOME RIDICULOUS AMOUNT OF MONEY TO REMEDY THEIR INCOMPETENCE. IT'S TOTAL GARBAGE.

05/30/2015
Components: STEERING
Incident Date: 10/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL38CR******
Summary

THE STEERING JUST LOST THE ASSIST. I HAD TO PAY $1800.00 TO GET IT FIXED. THEY HAD TO CHANGE OUT THE WHOLE FRONT AXEL OR DRIVE.

05/27/2015
Components: STEERING,POWER TRAIN
Incident Date: 04/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

MY CAR LOST POWER PULLING INTO A PARKING GARAGE WHEN I WENT ON A ROAD TRIP TO SPRINGFIELD MASS, THE FIRST TIME ON 4/26/2015 IT SAID IT WAS SHOUTING DOWN THAT THE ABS DOES THIS TO PROTECT IT FROM OVER HEATING AND THEN IT WOULD NOT LET ME STEER, I THEN TOOK IT WHEN I GOT BACK TO FORD AND THEY COULD NOT FIND ANY THING WRONG WITH IT, THE NEXT TIME IT LOST POWER WAS TURNING A CORNER IN A PARKING LOT ON 5/21/2015 AT THE RITE AID PARKING LOT IN REHOBOTH BEACH DE IT SAID ON THE SCREEN POWER STEERING FAULT

05/27/2015
Components: STEERING
Incident Date: 04/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

DRIVING ON A LOCAL ROAD, AND ALL OF A SUDDEN THE POWER STEERING GETS REALLY HARD TO HANDLE. PULLED OVER TO SIDE OF ROAD, FEAR OF WHAT COULD HAPPEN IF I KEPT GOING. THIS HAPPENED AGAIN REGARDING THE STEERING. WE CALLED OUR LOCAL FORD DEALERSHIP TO REPORT THIS PROBLEM. THEY SAID MY CAR IS NOT COVERED BY THE RECALL, YET I SAW ON ABC NEWS THERE ARE RECALLS REGARDING THE FORD FUSION? CAN YOU PLEASE HELP ME OR KEEP ME INFORMED ON INFORMATION YOU FIND REGARDING THE FORD FUSION.

05/22/2015
Components: STEERING
Incident Date: 05/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

THIS IS THE SECOND INSTANCE OF MY POWER STEERING GOING OUT. THE FIRST WAS WHILE I WAS DRIVING. I TURNED THE CAR OFF AND RESTARTED AND THAT ISSUE WENT AWAY THE SECOND WAS WHEN I WAS PULLING OUT OF MY GARAGE. THE POWER STEERING GOES OUT AND THE FOLLOWING ERRORS SHOW ON MY DASH. POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC I HAVE TRIED TO RESTART THE CAR BUT THE ISSUE STILL PERSISTS.

05/21/2015
Components: STEERING
Incident Date: 05/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HGXCR******
Summary

WHILE RETURNING HOME THROUGH NEIGHBORHOOD, THE POWER STEERING FAILED AND THE WARNING LIGHT "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" CAME ON. NO OTHER ADVANCE NOTICE AND CAR HAS RECEIVED ALL SCHEDULED MAINTENANCE AND INSPECTIONS SINCE PURCHASED NEW. THE CAR WAS UNRESPONSIVE FOR TIGHT MANEUVERING (E.G. TURNS IN SUBDIVISION). SINCE SPEED WAS LOW IN THE NEIGHBORHOOD, THE CAR COULD BE STOPPED AND ACCIDENT AVOIDED. CAR WAS TOWED TO FORD DEALER.

05/21/2015
Components: STEERING
Incident Date: 05/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I WAS DRIVING ON A HIGHWAY GOING ABOUT 45MPH THEN THE STABILITY CONTROL SYSTEM ICON TURNED ON ON MY DASH. I STARTED TO SLOW DOWN AND NOTICED THAT IT TOOK A LOT MORE EFFORT TO STEER THE CAR. I STARTED TO SLOW TO PULL OVER TO THE SIDE OF THE ROAD AND TURNING THE STEERING WHEEL BECAME ALMOST IMPOSSIBLE. THERE WERE CARS BEHIND ME THAT HAD TO COME TO AND UNEXPECTED SLOW AS I TRIED TO GET OFF OF THE ROAD. I WAS ABLE TO PULL OVER ONTO THE SIDE OF THE ROAD IN SOMEONES YARD AND TURNED THE CAR OFF. DURING THIS TIME THE MESSAGES "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" WERE DISPLAYING ON MY DASH. I TURNED THE CAR OFF AND BACK ON AND THE SAME MESSAGES WOULD SHOW. I TURNED THE CAR BACK OFF AND CALL AAA TO HAVE MY CAR TOWED ON A FLATBED TO MY LOCAL FORD DEALER, ATHENS FORD. THEY TOLD ME THAT MY RACK AND PINION NEEDED TO BE REPLACED AND THE WHEELS REALINNED. I ASKED HOW THIS HAPPENED AND JOHNATHAN TOLD ME THAT THE ELECTRICAL COMPONENT WAS DEFECTIVE AND THAT THERE WAS NO WAS FOR ME TO PREVENT IT. THE COST OF THE REPAIR WAS ESTIMATED AT $1800 AND I HAD TO GET A RENTAL FOR 2 DAYS.

05/20/2015
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 09/19/2014
Crash: No
Fire: No
Summary

WHEN THE WIPERS ARE ON INTERMITTENT THEY START RUNNING AT FULL SPEED AND DO NOT STOP UNTIL YOU TURN IT OFF. THEY REPLACED THE WIPER SWITCH AND IT IS STILL DOING THE SAME THING.

05/20/2015
Components: STEERING
Incident Date: 05/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE DRIVING, THE POWER STEERING WENT OUT AND THE ADVANCETRACK AND STEERING LIGHTS CAME ON. AFTER TOWING TO DEALER, DEALER CLAIMS THE ELECTRONIC POWER STEERING RACK NEEDS TO BE REPLACED.

05/18/2015
Components: STEERING
Incident Date: 05/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

WHEN I PUT THE CAR INTO REVERSE TO TAKE MY SON TO SCHOOL A WARNING "POWER STEERING ASSIST FAULT" WAS DISPLAYED ON THE DASH. I SHUT THE CAR OFF, TURNED IT BACK ON AND THE WARNING WENT AWAY. I TOOK MY SON TO SCHOOL IN THE CAR AND WHEN I RETURNED HOME DID SOME RESEARCH. I FOUND THIS SITE AND SAW THE NUMEROUS ISSUES OTHERS ARE HAVING WITH THE CAR, AND DON'T FEEL SAFE TO DRIVE IT.

05/18/2015
Components: STEERING
Incident Date: 05/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

GEAR IN STEERING COLUMN CAUSING DIFFICULTY IN STEERING AT LOW SPEEDS.

05/16/2015
Components: STEERING
Incident Date: 04/10/2015
Crash: No
Fire: No
Summary

AS I WAS DRIVING HOME WITH MY 4 YEAR OLD GRANDDAUGHTER, THE POWER STEERING ON MY 2012 FORD FUSION STOPPED WORKING. I HEARD A WARNING NOISE AND LOOKED AT THE DISPLAY PANEL. THE PANEL REPORTED A "STEERING ASSIST" MALFUNCTION. THE STEERING WAS VERY STIFF AND IT WAS DIFFICULT TO MANEUVER THE VEHICLE. I WAS ABLE TO TURN THE CAR INTO A PARKING LOT AND STOPPED THE ENGINE. THIS SAME PROBLEM HAS HAPPENED AGAIN ON MAY 15, 2015. I HAD IT TOWED TO NEAREST FORD SERVICE DEPT WHERE THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AND SENT ME BACK ON THE ROAD WITHOUT ANY REPAIRS.

05/15/2015
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 05/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITRAC WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS RESTARTED AND OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

05/14/2015
Components: STEERING
Incident Date: 04/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE DEALER, WHO REPLACED THE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,589. MA 08/17/15

05/14/2015
Components: STEERING
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

I WAS DRIVING HOME AND WHILE ON A HIGHWAY ON RAMP TRAVELING APPROX. 30 MPH, I LOST POWER STEERING AND THE POWER STEERING WARNING LIGHT CAME ACROSS THE DASHBOARD AND THE SERVICE ADVANCETRAC NOW LIGHT CAME ON. THE PROBLEM HAS CONTINUED EVER SINCE WITH BOTH LIGHTS REMAINING ON AS WELL AS CONTINUING TO EXPERIENCE NO POWER STEERING.

05/13/2015
Components: STEERING
Incident Date: 05/11/2015
Crash: No
Fire: No
Summary

POWER STEERING HAS BECAME VERY UNRESPONSIVE. STEERING IS VERY STIFF. LIGHT CAME ON SAYING SERVICE POWER STEERING. ALSO SERVICE ACCUTRAC SYSTEM

05/12/2015
Components: STEERING
Incident Date: 04/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE STEERING ASSIST AND THE ADVANCED TRAC WARNING LIGHTS ILLUMINATED. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE FAILURE OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. MA 08/17/15 THE CONSUMER STATED THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONSUMER RECEIVED A RECALL NOTICE FOR THE FAILURE. UPDATED 12/2/2015 *JS

05/12/2015
Components: STEERING
Incident Date: 05/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

WITHOUT NOTICE THE POWER STEERING STOPS WORKING. BY TURNING THE ENGINE OFF AND RESTARTING THE ENGINE BRINGS THE POWER STEERING BACK TO OPERATIONAL. THIS HAS HAPPENED 3 TIMES WITHIN A WEEK. THE FORD DEALERSHIP HAS DETERMINED THE POWER STEERING MODULE NEEDS TO BE REPLACED. THIS VEHICLE IS ABOUT 8 MONTHS OUT OF WARRANTY BUT UNDER THE MILEAGE LIMIT.

05/11/2015
Components: STEERING
Incident Date: 05/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

THIS VEHICLE HAS HAD 2 POWER STEERING FAILURES IN LESS THAN A YEAR. LUCKILY BOTH TIMES WERE AT LOW SPEED. IT'S JUST A MATTER OF TIME UNTIL IT HAPPENS AT HIGH-SPEED. THIS VEHICLE IS ONLY THREE YEARS OLD AND MY WIFE IS SCARED TO DRIVE IT. THE FIRST TIME IT HAPPENED IT TOOK ALL I HAD JUST TO GET IT BACK IN THE CARPORT. THERE IS NO WAY MY WIFE COULD CONTROL IT IF IT LOCKED ON HER .I AM AWARE OF HUNDREDS OF COMPLAINTS ON THIS STEERING DEFECT ON THIS MODEL VEHICLE. IT'S JUST A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED, IF IT HASN'T HAPPENED ALREADY.

05/08/2015
Components: STEERING
Incident Date: 05/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

"POWER STEERING FAULT" LIGHT CAME ON AT STARTUP. TURNED VEHICLE OFF AND STARTED AGAIN AND LIGHT WENT AWAY. I BELIEVE STEERING RACK WILL HAVE TO BE REPLACED AT A COST OF $1500 TO $2000. FROM MY RESEARCH IT APPEARS THIS IS A COMMON PROBLEM WITH FORD FUSIONS AND FORD IS NOT ACKNOWLEDGING THERE IS A PROBLEM.

05/05/2015
Components: POWER TRAIN
Incident Date: 12/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE RESPONDED AND THE SPEED INCREASED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

05/03/2015
Components: STEERING
Incident Date: 02/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0DC4CR******
Summary

WHILE TRAVELING AT LOW SPEEDS IN A PARKING LOT, WHILE STEERING, THE POWER STEERING FELT TO INTERMITTENTLY STOP FUNCTIONING. STEERING CONTROL REQUIRED FORCE AND ADDITIONAL INPUT. THIS PROBLEM WOULD COME AND GO. THIS HAS HAPPENED APPROXIMATELY 8 SEPARATE OCCASIONS AND HAS BEEN ADDRESSED AT MULTIPLE SERVICE AND REPAIR APPOINTMENTS WITH MY DEALERSHIP'S SERVICE DEPARTMENT, BUT SO FAR THEY HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM, THEREFORE THE PROBLEM HAS NOT BEEN IDENTIFIED, AND THEREFORE NOT REPAIRED. COMPLAINT TO MY SERVICE DEPARTMENT AND FORD CUSTOMER SERVICE HAS NOT RESOLVED THE MATTER. *TR

05/02/2015
Components: STEERING
Incident Date: 04/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

I WAS DRIVING STRAIGHT DOWN THE INTERSTATE AT CRUISING SPEED AND A WARNING CHIME SOUNDED (LIKE OCCURS WHEN YOU REACH 50 MILES LEFT IN THE TANK). THE FOLLOWING MESSAGES APPEARED ON THE DASH "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I CHECKED AND HAD NO POWER STEERING. THIS WAS THE CASE THE REST OF THE TRIP (ABOUT 30 MINUTES) AND STEERING WAS VERY DIFFICULT. ONCE I ARRIVED AT MY DESTINATION, I TURNED OFF THE CAR AND THEN STARTED IT AGAIN. THE POWER STEERING WORKED AT THAT POINT. IT HAS NOT HAPPENED AGAIN TO DATE. *TR

04/30/2015
Components: STEERING
Incident Date: 04/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

MY FORD FUSION LOST POWER STEERING WHICH I NEED TO HAVE FIXED, VERY DANGEROUS TO DRIVE! WHEN I CONTACTED FORD I WAS TOLD WE ARE NO LONGER UNDER WARRANTY! WHICH I CAN'T BELIEVE THEY DON'T STAND BEHIND. YOU DON'T JUST LOOSE POWER STEERING IN A CAR AFTER SO MANY MILES, DO YOU?? WITH THAT SAID, CURRENTLY ITS BEING SERVICED AT A FORD DEALERSHIP AND WE ARE EXPECTED TO PAY 2200- FOR THE REPAIR WITHOUT A GUARANTEE IT WON'T HAPPEN AGAIN. I NOTICED THERE IS A RECALL ON 2013 AND 2015 FOR THE EXACT PROBLEM! NOT A HAPPY CAMPER WITH FORD AT ALL.... THIS SHOULD BE A RECALL ON ALL YEARS, ITS A DEFECT! *TR

04/30/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 04/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKED, THE FRONT DRIVERS SIDE DOOR FAILED TO OPEN. THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INSIDE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

04/29/2015
Components: STEERING
Incident Date: 04/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

POWER STEERING FAILURE, ADVANCE TRACK GET SERVICE MESSAGE ON CONSOLE. DRIVING SLOWLY UPHILL POWER STEERING FAILS IN MIDDLE OF TURN ALMOST CAUSING COLLISION WITH BARRIERS. LUCKILY NO OTHER CARS ON ROAD IN FRONT OR BEHIND. TURNED CAR OFF AND BACK ON TEMPORARILY FIXED. *TR

04/28/2015
Components: STEERING
Incident Date: 04/02/2015
Crash: No
Fire: No
Summary

MY CAR HAS LOST POWER STEERING 2 TIMES IN 3 WK. PERIOD.,TOOK IT TO DEALER THEY SAID IT WAS THE BATTERY, I KNEW BETTER,5 MINUTES AFTER PICKING IT UP IT DID IT AGAIN SO TOOK IT BACK,I'M NOW WAITING TO HEAR FROM THEM WHAT THEY SAY IS WRONG NOW.,SOUNDS LIKE THEY ARE GUESSING, I PAID 32,000 FOR THIS CAR AND IT ONLY HAS 20,000 MILES ON IT,THIS SHOULDN'T BE HAPPENING AND IT IS DANGEROUS. PLEASE HELP.... *TR

04/27/2015
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 03/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

DOOR LATCH DRIVERS SIDE BROKEN. *TR

04/27/2015
Components: STEERING
Incident Date: 04/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

POWER STEERING DEFAULT ALERT LIGHT WAS NOTED WHEN CAR WAS STARTED. CAR RESTARTED AND ALERT WENT OFF. AFTER DRIVING APPROXIMATELY 10 MILES, ALERT RETURNED ALONG WITH LOSS OF POWER STEERING (DIFFICULTY IN STEERING). CAR WAS STOPPED AND RESTARTED, AND RETURNED TO HOME. ALERT REMAINED OFF. DIAGNOSIS AT FORD DEALER SAID SOME FAILURE OF POWER STEERING GEAR (EXTREMELY EXPENSIVE). NOTED ON INTERNET THAT THIS IS A COMMON PROBLEM AND SUBJECT OF A CLASS ACTION LAWSUIT. *TR

04/27/2015
Components: STEERING
Incident Date: 12/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT WOULD LOSE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT AN ALIGNMENT WOULD NEED TO BE PREFORMED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, RECOMMENDED CHANGING THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000.

04/27/2015
Components: STEERING
Incident Date: 04/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

GETTING READY TO LEAVE FOR WORK AND THE POWER STEERING WENT OUT IN MY CAR. I HAD TO HAVE A NEW ELECTRONIC STEERING GEAR ASSEMBLY INSTALLED IN MY CAR AND THIS WAS NOT CHEAP!!. I AM VERY THANKFUL I WAS NOT DRIVING ON THE HIGHWAY BECAUSE I WOULD'VE PROBABLY HAD A WRECK. THIS WAS VERY UNEXPECTED AND AFTER RESEARCHING ALL THE OTHER COMPLAINTS MADE I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS. I WAS AT ONE TIME PLEASED WITH PURCHASING A FORD BUT NOW ... NOT SO MUCH. *TR

04/27/2015
Components: STEERING
Incident Date: 04/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS DRIVING DOWN IN ATLANTA, GEORGIA WHEN ALL OF A SUDDEN MY STEERING WHEEL LOCKED AND THE DASH DISPLAYED POWER STEERING ASSIST FAULT. *TR

04/24/2015
Components: STEERING
Incident Date: 04/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I PULLED INTO A STORE AFTER EXITING I40, WHEN I GOT BACK IN THE VEHICLE I PUT THE CAR IN REVERSE TO BACK OUT OF THE PARKING LOT AND BELLS STARTED GOING OFF AND AN ERROR MESSAGE POPPED UP ON THE MILEAGE SCREEN THAT READ "POWER STEERING ASSIST FAULT" AND MY POWER STEERING WAS COMPLETELY GONE. I STILL HAD ABOUT 25 MILES TO DRIVE TO MY HOME. I NURSED THE CAR A FEW MILES AND CALLED MY BOYFRIEND ([XXX] ) WHO GOOGLED THE ISSUE TO SEE IF ANYONE ELSE HAD EXPERIENCED THE SAME PROBLEM. I WAS AMAZED AT HOW MANY PEOPLE HAD THE EXACT SAME ISSUE WITH THE EXACT SAME CAR. MANY PEOPLE WERE SAYING THAT THEY SHUT THE CAR OFF AND TURNED IT BACK ON AND IT HAD TEMPORARILY RESOLVED THE ISSUE. I PULLED INTO ANOTHER PARKING LOT TO TRY - ALMOST HITTING A POLE BECAUSE IT WAS VERY HARD TO TURN THE WHEEL AND TOOK A GREAT DEAL OF DISTANCE TO TURN. I SHUT THE CAR OFF FOR A COUPLE MINUTES, TURNED IT BACK ON, THE POWER STEERING STARTED WORKING AND I WAS ABLE TO MAKE IT THE REST OF THE WAY HOME. THE INCIDENT THEN HAPPENED AGAIN THE FOLLOWING DAY (4/24/2015) 3 TIMES -AND THEN AGAIN ON 4/25/2015 WITHOUT PUTTING THE VEHICLE IN REVERSE AND AT WHICH TIME THE POWER STEERING WOULD NOT COME BACK NO MATTER HOW MANY TIMES I SHUT THE CAR OFF AND TURNED IT BACK ON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

04/22/2015
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 10/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

INTERIOR DOOR HANDLE BROKE. I WAS JUST OPENING MY DOOR TO GET OUT AND IT JUST QUIT OPENING AND NOT ENGAGING. I HAVE TO ROLL MY WINDOW DOWN TO OPEN MY DOOR TO GET OUT OF THE CAR EVERY-TIME. I HEARD THAT THIS WAS PART OF A RECALL BUT WHEN I CALL THE FORD DEALER HERE IN TOWN THEY SAID THAT THERE IS NO RECALL ON THIS PROBLEM BUT I DID HERE THAT THERE WAS A RECALL ON THIS PROBLEM AND ON THIS MODEL CAR ON THE NEWS RECENTLY. THE DEALER AT PATCHETTS FORD IN TURLOCK, CA SAID I NEEDED A RECALL NUMBER. PLEASE IF I CAN GET SOME HELP WITH THIS ISSUE. *TR

04/22/2015
Components: AIR BAGS
Incident Date: 04/19/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

DRIVING NORTH ON A THREE LANE ROAD IN WHICH I WAS IN THE FAR LEFT LANE WHILE THERE WAS A VEHICLE TO THE RIGHT OF ME IN THE MIDDLE LANE. THE VEHICLE IN THE MIDDLE LANE TRIED MAKING A LEFT TURN ONTO A STREET IN WHICH THAT LANE WAS NOT POSSIBLE. THE VEHICLE BRAZED THE RIGHT SIDE OF MY VEHICLE AND DIVERTED ME TO CRASH HEAD ON INTO AN OVERPASS CEMENT STRUCTURE. MY FRONT AIRBAGS DID NOT DEPLOY. THE SPEED I WAS TRAVELING BEFORE I WAS HIT AND RAN INTO THE OVERPASS STRUCTURE WAS 35-40 MPH AND THE SPEED OF MY VEHICLE WHEN IT RAN INTO THE OVERPASS STRUCTURE AND CAME TO A COMPLETE STOP WAS 25-30 MPH. MY VEHICLE HAS BEEN CLAIMED AS A TOTAL LOSS. *TR

04/20/2015
Components: STEERING,AIR BAGS
Incident Date: 04/18/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 15 MPH GOING DOWN A HILL, THE ANTI-SWAY AND POWER STEERING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL FAILED TO TURN AND THE CONTACT CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. IT WAS UNKNOWN IF THERE WERE ANY INJURIES SUSTAINED OR IF THERE WAS A POLICE REPORT FILED. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN.

04/18/2015
Components: STEERING
Incident Date: 04/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

THE FRONT WHEEL HIT A CURB AT A DRIVE THROUGH WINDOW. SHORTLY AFTER THE POWER STEERING QUIT WORKING WHEN TRYING TO GO AROUND A CORNER. THE CAR WAS SHUT OFF AND RESTARTED AND IT WORKED MOST OF THE TIME FOR ABOUT A WEEK THEN FAILED COMPLETELY MAKING THE CAR VERY DIFFICULT TO STEER. IF MY WIFE WAS DRIVING ON A CURVY COUNTY ROAD WHEN IT FAILED THERE COULD HAVE BEEN A WRECK. *TR

04/16/2015
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 04/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOCG4CR******
Summary

POWER STEERING FAILED. AFTER TAKING TO DEALERSHIP WAS QUOTED $1885 TO REPAIR. REVIEWING ONLINE SHOWED A CLASS ACTION LAWSUIT FOR THE SAME PROBLEMS. ALSO SHOWED THAT THERE IS A OPEN INVESTIGATION INTO THIS MATTER. NEEDS TO BE NOTED THAT THIS IS ANOTHER COMPLAINT FOR THE SAME ISSUES THAT ARE BEING INVESTIGATED AND FOR THE LITIGATION THAT IS UNDER WAY. FORD NEEDS TO MAKE IT RIGHT FOR THE CONSUMER. *TR

04/14/2015
Components: STEERING
Incident Date: 04/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA7CR******
Summary

I WAS DRIVING WITH CRUISE CONTROL SET 59 MPH ERROR LIGHT AND MESSAGE CAME ON SAID STEERING ASSIST FAULT AND THE CAR LOST ALL POWER STEERING. THE LITTLE ICON WITH THE CAR WITH THE CURVY LINES UNDERNEATH ALSO CAME ON. I PULLED OVER AS SOON AS I HAD A SAFE SPOT AND TURNED THE CAR AND GOT OUT MY OWNERS MANUAL TO CONSULT. IT ADVISED ME TO RESTART THE CAR AFTER 10 SECONDS AND IT HAD BEEN WELL PAST THAT TIME THAT I WAS PULLED OVER WITH THE CAR OFF. WHEN I RESTARTED THE ERROR MESSAGE WAS GONE AND THE POWER STEERING WAS FUNCTIONAL AGAIN. THE NEXT DAY WHEN I STARTED THE CAR THE SAME ERROR MESSAGE CAME ON BEFORE I EVEN PUT THE CAR IN REVERSE. I TURNED THE CAR OFF AND WAITED FOR MORE THAN A MINUTE AND RESTARTED AND THE ERROR MESSAGE WAS GONE AGAIN. THIS HAS ONLY BEEN A WEEK, BUT SO FAR THE LOSS OF POWER STEERING NOR THE MESSAGE HAS RETURNED. *TR

04/10/2015
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 04/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

AFTER BEING PARKED AT MY DAUGHTER'S SCHOOL, I STARTED THE CAR AND THE SERVICE STEERING WARNING AND THE TRACTION CONTROL LIGHT CAME ON. THE CAR NO LONGER HAD ANY TYPE OF POWER STEERING AND DRIVING THE CAR BECAME VERY CHALLENGING. IF THIS WOULD HAVE GONE OUT WHILE I WAS DRIVING ESPECIALLY IF I WAS DRIVING AT HIGH SPEEDS, IT COULD HAVE CAUSED A SERIOUS IF NOT FATAL CRASH. *TR

04/10/2015
Components: STEERING
Incident Date: 04/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

ON 4/9/15 A "POWER STEERING ASSIST FAULT" MESSAGE ON MY 2012 FORD FUSION WAS ILLUMINATED ON THE CAR'S MESSAGE CENTER WHEN THE CAR WAS PUT INTO REVERSE. THERE WAS NO POWER STEERING. THE OWNERS MANUAL SAYS TO TURN THE CAR OFF AND RESTART IT AND IT MAY SOLVE THE PROBLEM AND IT DID. ON 4/10/15 AFTER DRIVING THE CAR ABOUT 8 MILES I STOPPED AT A STORE AND THE SAME THING HAPPENED WHEN THE CAR WAS PUT IN REVERSE. THE CAR WAS SHUT OFF AND RESTARTED SEVERAL TIMES BUT THE MESSAGE REMAINED AND THE POWER STEERING NEVER CAME BACK ON. I DROVE THE CAR HOME WITHOUT THE POWER STEERING AS I WAS ONLY 2 BLOCKS FROM HOME. THE OWNERS MANUAL SAYS "IF THE MESSAGE RETURNS, OR RETURNS WHILE DRIVING, TAKE THE VEHICLE TO YOUR DEALER TO HAVE IT CHECKED.". THE FORD DEALERSHIP I CALLED SAID TO HAVE THE CAR TOWED TO THEM RATHER THAN DRIVE IT IN. THE CAR HAS 19,985 MILES ON IT. *TR

04/08/2015
Components: STEERING
Incident Date: 01/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING ASSIST MESSAGE AND THEN POWER STEERING ACUTRAN MESSAGE CAME ON DASH. POWER STEERING WENT OUT ALMOST IMMEDIATELY AFTER THE SECOND MESSAGE. I WAS ABLE TO STEER THE CAR INTO A PARKING LOT; TURNED OFF THE IGNITION AND LOOKED FOR A PLACE TO PARK. WHEN I TURNED THE IGNITION BACK ON THE POWER STEERING WAS WORKING. I CALLED THE FORD DEALER THAT WAS ABOUT 8 BLOCKS FROM THE INCIDENT AND WENT THERE. THE DEALER INDICATED THAT THEY REPROGRAMMED THE COMPUTER IN THE VEHICLE. I HAVE NOT HAD ANOTHER INCIDENT. INITIALLY THE DEALER WAS GOING TO CHARGE A DIAGNOSIS FEE BUT I HAD A 5 YEAR BUMPER TO BUMPER WARRANTY. SO NO CHARGES.

04/07/2015
Components: STEERING
Incident Date: 08/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

04/06/2015
Components: STEERING
Incident Date: 04/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. IN ADDITION, THE SERVICE POWER STEERING NOW AND THE SERVICE ADVANCE TRACK WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,000.

04/03/2015
Components: STEERING
Incident Date: 03/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

I WAS DRIVING ON THROUGH AN INTERSECTION AT ABOUT 40 MPH WHEN I FELT MY STEERING WHEEL PULL VERY SLIGHTLY, AND THEN I NOTICED THE "POWER ASSIST FAIL" MESSAGE CAME UP ON THE VEHICLE. BECAUSE I WAS DRIVING ON A STRAIGHT ROAD I DIDN'T REALLY NOTICE ANY MAJOR DIFFERENCE UNTIL I GOT TO WHERE I WAS GOING TO TURN OFF, AND THEN IT WAS EXTREMELY DIFFICULT TO STEER. AFTER PARKING, I LOOKED IN MY OWNER'S MANUAL, AND READ THAT I NEEDED TO WAIT FOR A BIT AND THEN RESTART. WHEN I RESTARTED THE CAR IT DROVE FINE. AFTER RETURNING HOME, I CALLED THE SERVICE CENTER AT THE DEALERSHIP WHERE THE CAR WAS PURCHASED, AND ASKED IF I SHOULD COME IN. I WAS ADVISED TO COME IN. THEY CHARGED ME ABOUT $130.00 TO RUN A DIAGNOSTIC TEST, AND THEY ESTIMATED THAT IT WAS GOING TO BE ABOUT $1800.00 TO REPAIR THE PROBLEM. MY HUSBAND AND I HAVE NOT DECIDED WHETHER TO HAVE THE CAR REPAIRED (WE BOTH HAVE READ ABOUT PEOPLE GETTING THE PART REPLACED ONLY TO HAVE THE PROBLEM OCCUR AGAIN) OR TO JUST REPLACING THE CAR ALTOGETHER. EITHER WAY, WE ARE NOT PLEASED AT FORD'S FAILURE TO ACCEPT RESPONSIBILITY FOR AN ISSUE THAT IS THE RESULT OF A DEFECTIVE PART THEY USED TO MANUFACTURE THE FUSION. FURTHERMORE, HAD THIS HAPPENED WHEN I HAD BEEN ON A CURVY ROAD OR IN A HIGH TRAFFIC SITUATION, I COULD HAVE WRECKED AND POSSIBLY BEEN KILLED OR COULD HAVE COLLIDED WITH SOMEONE ELSE AND THEY COULD HAVE BEEN EITHER SEVERELY INJURED OR KILLED. FORD NEEDS TO DO SOMETHING ABOUT THIS PROBLEM, CONSIDERING BOTH THE POSSIBLE OUTCOMES AND THAT MY EXPERIENCE IS NOT AN ISOLATED INCIDENCE (AS EVIDENCED BY READING ABOUT A LOT OF OTHERS WHO HAVE EXPERIENCED OR WHO ARE EXPERIENCING THE SAME PROBLEMS). *TR

04/03/2015
Components: POWER TRAIN
Incident Date: 04/02/2015
Crash: No
Fire: No
Summary

THE DRIVER-SIDE TRANSMISSION AXLE SEAL IS LEAKING FLUID. THIS IS A KNOWN ISSUE ON MULTIPLE VEHICLES WITH THE 6F35 TRANSMISSION. IT COULD BECOME A SAFETY ISSUE IF THE TRANSMISSION IS ALLOWED TO GET TOO LOW ON FLUID. *TR

04/02/2015
Components: STEERING
Incident Date: 04/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I AM UNSURE OF THE FATE THE FIRST TIME BUT APPROXIMATELY A YEAR AGO I WAS DRIVING AND THE SERVICE POWER STEERING NOW WARNING CAME ON AND POWER STEERING WAS LOST. AGAIN TODAY APRIL 2, 2015 I WAS DRIVING APPROX 33 MILES PER HOUR AND THE SERVICE POWER STEERING NOW WARNING CAME ON AND ALL POWER STEERING WAS LOST. DEALERSHIP FIXED IT THE FIRST TIME UNDER WARRANTY MY CAR IS NOW OUT OF WARRANTY AND I AM TAKING IT TO THE DEALERSHIP TODAY. *TR

03/30/2015
Components: SERVICE BRAKES
Incident Date: 01/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT TOOK THE VEHICLE IN TO THE DEALER FOR A CHECK-UP AND IT WAS FOUND THAT THE REAR PASSENGER SIDE OF THE BRAKE PADS WERE METAL ON METAL. THE BRAKE PADS WERE REPLACED; HOWEVER, 5,000 MILES LATER, THE BRAKES STARTED TO MAKE A GRINDING SOUND AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND IT WAS DETERMINED THAT THE BRAKES NEEDED TO BE REPLACED AGAIN. THE DEALER STATED THAT THE FAILURE OCCURRED BECAUSE OF THE SNOW, BUT THE CONTACT STATED THE SAME FAILURE OCCURRED WHILE IN FLORIDA WITH NICE WEATHER. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS INFORMED THAT THIS WAS NORMAL WEAR FOR THE BRAKE PADS. THE CONTACT STATED THAT THE MANUFACTURER REFUSED TO REPAIR THE VEHICLE. EACH BRAKE CHANGE LASTED LESS THEN 14,000 MILES. THE FAILURE MILEAGE WAS 55,233.

03/29/2015
Components: STEERING
Incident Date: 03/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

I HAVE HAD TWO INCIDENTS WITH THE POWER STEERING. FIRST INCIDENT WHILE DRIVING ON THE I95 THE WHEEL LOCKED ON ME, FORTUNATELY I WAS EXITING THE HIGHWAY AT THE TIME. SECOND TIME MY CAR WAS PARKED IN MY DRIVE WAY AND ON MY WAY OUT THE WHEEL LOCKED AGAIN AND GAVE ME A ERROR REPORT OF POWER STEERING FAULT ASSIST. I DON'T KNOW WHAT TO DO NEXT. AFTER READING THE STORIES ABOUT THIS BEING A PROBLEM WITH THE FORD FUSIONS. HELP!!! *TR

03/26/2015
Components: ENGINE
Incident Date: 03/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

MY 17 YR OLD DAUGHTER WAS DRIVING THE CAR AT 30 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SHE IMMEDIATELY BROUGHT IT TO A STOP. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. WHILE STOPPED IN THE MIDDLE OF THE ROAD SHE CALLED ME AND NOTED THE TEMP GAUGE SHOWED HOT WITH A CHECK ENGINE LIGHT. WE HAD IT TOWED. TECHNICIAN WHO DIAGNOSED THE PROBLEM FOUND A FAULTY TEMP SENSOR THAT SHOWED THE ENGINE WAS OVERHEATING AND CAUSING THE ENGINE TO GO INTO FAIL-SAFE SHUT-DOWN MODE. APPARENTLY THIS HAS HAPPENED OFTEN ENOUGH THAT FORD HAS A SERVICE BULLETIN OUT ON THE PROBLEM, BUT NO RECALL. THIS COULD HAVE BEEN A DISASTER IF SHE HAD STILL BEEN ON THE ROAD WHERE SHE PARKED IT. THERE SHOULD BE A MANUFACTURER RECALL TO HAVE THESE PARTS CHECKED OUT. THERE IS A KNOWN CORROSION ISSUE WITH THE SENSOR AND WIRING.

03/25/2015
Components: STEERING
Incident Date: 03/24/2015
Crash: No
Fire: No
Summary

I WAS DRIVING TO WORK AND MY CAR DISPLAYED A MESSAGE THAT SAID SERVICE ADVANCE STEERING. I MADE IT TO WORK BUT UPON LEAVING WORK MY CAR DISPLAYED THE MESSAGE SERVICE POWER STEERING NOW AND IT WOULD NOT TURN. I DO NO KNOW WHERE THIS PROBLEM CAME FROM OR HOW IT OCCURRED. I FEEL LIKE FORD SHOULD BE RESPONSIBLE FOR IT DUE TO IT BEING AN ISSUED THAT HAS BEEN REPORTED BY SEVERAL OTHERS AND JUST CAME UP FROM OUT THE BLUE. *TR

03/25/2015
Components: STEERING
Incident Date: 03/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHAXCR******
Summary

WHILE I WAS DRIVING TO FLORIDA THE ABS INDICATOR COME ON, I PARKED MY CAR. AFTER READING THE MANUAL, FOUND THAT THE POWER STEERING WAS LISTED FOR PROBLEM, ONCE I RESTARTED THE CAR IT WAS IMPOSSIBLE TO TURN THE WHEEL. THERE WAS NO OTHER WARNING NOR IS THERE ANYTHING WRONG WITH MY CAR. COME TO FIND OUT THERE IS NO RECALL ON THIS BUT HAD TO REPLACE BOTH FRONT LOWER CONTROL ARMS AND EPAS STEERING GEAR. AFTER READING AND FINDING MAY PROBLEMS WITH THE STEERING THERE NEED TO BE A RECALL ON THIS PROBLEM. *TR

03/24/2015
Components: STEERING
Incident Date: 03/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WHILE I WAS DRIVING THE INDICATOR READ SERVICE POWER STEERING, I PARKED MY CAR. ONCE I RESTARTED THE CAR IT WAS IMPOSSIBLE TO TURN THE WHEEL. THERE WAS NO OTHER WARNING NOR IS THERE ANYTHING WRONG WITH MY CAR. IT WAS SERVICED BY FORD FOR A ROUTINE CHECK UP AND NO PROBLEMS OCCURRED. THIS HAPPENED OUT OF THE BLUE, I AM HAPPY I WASN'T DRIVING ON THE HIGHWAY AT THE TIME WITH MY 4 YEAR OLD SON. THERE NEEDS TO BE A RECALL!!! *TR

03/23/2015
Components: STEERING
Incident Date: 03/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WAS DRIVING TO DROP MY 7 MONTH OLD DAUGHTER OFF AT MY MOM'S HOUSE ON WAY TO WORK AND STEERING WHEEL SUDDENLY GOT TIGHT. SERVICE ACTIVETRAC LIGHT CAME ON AND I FOUGHT TO GET CAR TO MOM'S HOUSE - VERY UNCOMFORTABLE FEELING WITH MY INFANT IN THE CAR, ESPECIALLY WITH NO WARNING SIGNS. WENT TO LEAVE HOUSE AND WHEN I STARTED THE CAR, THE "SERVICE POWER STEERING NOW" LIGHT APPEARED ON THE DASH AND THERE WAS NO POWER STEERING AT ALL. CALLED THE DEALER AND THEY SUGGESTED TO HAVE IT TOWED. THEY ENDED UP HAVING TO REPLACE ENTIRE STEERING RACK DUE TO STEERING MOTOR FAILURE. *TR

03/22/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 02/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

THIS IS 3RD OF 3 COMPLAINTS BECAUSE CAR WAS TAKEN TO DEALER THREE TIMES FOR THREE INCIDENTS WITH SAME SYMPTOMS. (I DON'T RECALL THE TEMPERATURE. WUNDERGROUND.COM RECORDED 10 DEG F AS THE LOW.) AS WITH THE FIRST INCIDENT ON FEB 16, THE FOLLOWING OCCURRED: STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. MADE TWO SUCCESSFUL STOPS. DROVE 3/8 MILE FROM LAST STOP WHILE TRAVELING AT 30 MPH. SLOWED TO MAKE RIGHT TURN ON DESIRED STREET BECAUSE TRAFFIC LIGHT WAS GREEN. WHILE TURNING BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE, STABILITY CONTROL AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED. VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. LOSS OF ALL POWER ASSISTANCE FOR STOPPING. BUT WAS EASIER TO STOP SINCE REPAIR FROM PREVIOUS REPAIRS ON 2/16/15 AND 2/23/15. DEALER RECORDED ABS SYSTEM TEST AND DIAGNOSTIC PINPOINT TEST FOR THE THIRD TIME, CONTACTED HOTLINE ID 108388128, FOR ABNORMAL DIAGNOSTIC PINPOINT TESTING, CONNECTOR ACCESS, C135 AND C1602, PERFORMING ABS BLEEDING AND CALIBRATION TWICE, WITH ABNORMAL CIRCUIT TESTING, LOAD TEST WHILE MEASURING VOLTAGE DROP ACROSS CIRCUITS CCA22 AND VCA22, PER HOTLINE, BOTH ELEMENTS ARE BRIGHT WITH NO MEASURED VOLTAGE DROP, ALSO ABNORMAL ROAD TESTING AND VERIFICATION DUE TO INTERMITTENT CONCERNS, BEFORE AND AFTER REPAIRS, REPLACED THE ABS CONTROL MODULE, PERFORMED PROGRAMMABLE MODULE INSTALLATION AND CALIBRATION AGAIN, PPT, P8, ROAD TEST, VERIFIED REPAIRS. CURRENTLY, WITH 28673 MILES ON MARCH 21, THE VEHICLE HAS PERFORMED FLAWLESSLY SINCE THIS 3RD OF 3 SERVICE VISITS. *TR

03/21/2015
Components: SERVICE BRAKES
Incident Date: 02/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

TEMPERATURE WAS -3 DEG F. STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. MADE TWO SUCCESSFUL STOPS. DROVE 3/8 MILE FROM LAST STOP WHILE TRAVELING AT 30 MPH. SLOWED TO MAKE RIGHT TURN ON DESIRED STREET BECAUSE TRAFFIC LIGHT WAS GREEN. WHILE TURNING BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED. VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. LOSS OF ALL POWER ASSISTANCE FOR STOPPING. DEALER RECORDED ABS SYSTEM TEST, C0022, ABS PINPOINT TEST P, CIRCUIT TEST, EXCESSIVE RESISTANCE BETWEEN PINS 17 AND 31. AT ABS MODULE CONNECTOR C135, 3.3 OHMS, TRACE, REMOVED AND INSTALLED PCM AND MASTER CYLINDER TO ACCESS AND REPAIR WIRE CIRCUITS CCA22 GREY WITH YELLOW AND VCA22 GREEN WITH BROWN, GREEN CORROSION AT CONNECTOR C1602 PINS 3 AND 4 NEAR THE BRAKE BOOSTER SOLENOID CONNECTOR. *TR

03/21/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 02/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L36CR******
Summary

THIS IS 2ND OF 3 COMPLAINTS BECAUSE THE CAR WAS TAKEN TO THE DEALER THREE TIMES FOR THREE INCIDENTS WITH SAME SYMPTOMS. TEMPERATURE WAS -3 DEG F EXACTLY AS WAS ON THE PREVIOUS COMPLAINT. STARTED CAR FROM BEING COLD OVERNIGHT. LET ENGINE RUN NO MORE THAN 3 MINUTES PRIOR TO BACKING OUT OF DRIVE WAY. AFTER TWO SUCCESSFUL STOPS AND WHILE ACCELERATING TO AROUND 15 - 20 MPH, BRAKE WARNING LIGHT ILLUMINATED. ABS FAILURE, STABILITY CONTROL AND TRACTION CONTROL FAILURE LIGHTS ILLUMINATED (LEFT OFF STABILITY CONTROL WARNING FROM PREVIOUS REPORT). VEHICLE WAS VERY HARD TO STOP WITH FOOT BRAKE. BUT WAS EASIER TO STOP SINCE REPAIR FROM PREVIOUS WEEK ON 2/16/15. DEALER RECORDED ABS SYSTEM TEST, C0022, ABS PINPOINT TEST P, CIRCUIT TEST BRAKE BOOSTER SOLENOID, INTERMITTENT BRAKE BOOSTER SOLENOID OPERATION PER PPT P6, REPLACED THE BRAKE BOOSTER ASSEMBLY PER PPT P7. *TR

03/20/2015
Components: STEERING
Incident Date: 03/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

DRIVING NORTH ON INTERSTATE 684 - STEERING BECAME VERY DIFFICULT (HARD TO TURN WHEEL OR STEER THE CAR) & WARNING LIGHT APPEARED. PULLED OVER TO SIDE OF ROAD, TURNED ENGINE OFF, RESTARTED CAR AGAIN - LIGHT RE-APPEARED. DROVE TO CLOSEST FORD DEALERSHIP IN DANBURY, CT. THEY HAD TO REPLACE THE TOTAL ELECTRIC POWER ASSIST STEERING SYSTEM AND RE-ALIGN THE WHEELS. *TR

03/20/2015
Components: STEERING
Incident Date: 03/13/2015
Crash: No
Fire: No
Summary

I ENTERED THE DATE FOR THE 3RD OCCURRENCE BECAUSE I CAN'T REMEMBER THE DATES OF THE FIRST 2 OCCURRENCES. EVERY TIME I HAVE A FLAT TIRE/LOW TIRE PRESSURE THE POWER STEERING GOES OUT. AFTER THE TIRE IS FIXED/INFLATED, THE POWER STEERING IS STILL OUT. I THEN HAVE TO TAKE THE CAR TO THE DEALERSHIP TO HAVE THE CODES RESET - POWER STEERING THEN WORKS. I COULD SEE THIS BEING A BIG ISSUE IF YOU ARE DRIVING ON THE HIGHWAY WHEN IT HAPPENS - ALTHOUGH THAT SCENARIO HASN'T HAPPENED TO ME YET. OBVIOUSLY THERE IS A DESIGN FLAW IN THE TPMS AND POWER STEERING ELECTRONICS THAT CAUSES POWER STEERING TO SHUT DOWN. *TR

03/18/2015
Components: STEERING
Incident Date: 03/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA2CR******
Summary

I WAS DRIVING DOWN THE HIGHWAY AND THE STEERING WHEEL KINDA JERKED AND THE CAR STARTED DINGING AND THE DISPLAY SAID SOMETHING LIKE POWER STEERING ASSIST FAILURE. I WAS ALMOST UNABLE TO SAFELY TURN THE WHEEL OF THE CAR, WHEN I DID TURN IT WAS A VERY WIDE RIGHT! *TR

03/18/2015
Components: STEERING
Incident Date: 03/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

I HAVE HAD POWER STEERING FAULT MESSAGES WHEN I START MY CAR. THE POWER STEERING DOES NOT WORK AND THE MESSAGE WILL ONLY GO AWAY IF THE CAR IS TURNED OFF AND RESTARTED. *TR

03/17/2015
Components: STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 03/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

WHILE DRIVING ON HIGHWAY THE DASH SCREEN SHOWED ADVANCE TRAC LIGHT CAME ON THEN THE COMPUTER SCREEN FLASHED UP POWER STEERING UNIT FAILURE. STEERING OF THE VEHICLE BECAME DANGEROUS AND I LEFT THE HIGHWAY TO TRAVEL AT A SLOWER RATE OF SPEED. I WAS INSTRUCTED TO TURN OFF THE CAR AND THAT WHEN RESTARTED IT WOULD RESET BUT IT DID NOT RESET NOR FIX THIS. THE CAR IS EXTREMELY HARD TO STEER AND SHOULD NOT BE DRIVEN. I CONTACTED THE DEALER I BOUGHT IT FROM AND THEY STATED THERE WAS NO RECALL ON IT AND I WOULD NEED TO BRING IT TO THEM AND THEY WOULD RUN TESTS AND SEE WHAT IS WRONG. BUT I WOULD HAVE TO PAY FOR THIS SERVICE AND ANY PARTS AND LABOR NEEDED TO FIX IT. *TR

03/17/2015
Components: STEERING
Incident Date: 03/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

POWER STEERING FAILED WHILE DRIVING. "SERVICE POWER STEERING NOW" APPEARED ON DASH. VEHICLE IS NEARLY IMPOSSIBLE TO CONTROL AND THIS IS A VERY DANGEROUS FAILURE WHILE DRIVING, WITHOUT ANY WARNING. 2012 FUSION WITH 38,000 MILES. FORD REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

03/15/2015
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 03/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L39CR******
Summary

POWER STEERING FIRST FAILED IN THE BEGINNING OF NOVEMBER 2013. THERE WAS 20083 MILES ON THE VEHICLE. WE WERE DRIVING THE CAR IN OUR SUBDIVISION AND ALL OF A SUDDEN ALARMS STARTED AND THE CAR WAS VERY HARD TO STEER. WE WERE ABLE TO FORCE STEER THE CAR BACK HOME. WE SHUT OFF THE VEHICLE AND STARTED IT UP AGAIN AND THE POWER STEERING STARTED WORKING AGAIN. THE ALARMS AND WARNING LIGHTS ALSO WENT OFF. WE BROUGHT THE VEHICLE IN TO OUR LOCAL FORD DEALER AND THEY INDICATED THERE WAS NOTHING WRONG. WE THEN HAD A SECOND EVENT ON FEBRUARY 21, 2015 WHERE THE POWER STEERING FAILED AGAIN. THE MILEAGE WAS 40163. WE SHUT OFF THE VEHICLE AND STARTED IT UP AGAIN AND THE POWER STEERING STARTED WORKING AGAIN. THE ALARMS AND WARNING LIGHTS ALSO WENT OFF. WE BROUGHT THE VEHICLE IN TO OUR LOCAL FORD DEALER AND THEY INDICATED THERE WAS NOTHING WRONG AGAIN. ON MARCH 12, 2015 MULTIPLE ALARMS ACTIVATED AND WE COMPLETELY LOST POWER STEERING AND ALMOST GOT IN TO AN ACCIDENT DUE TO HEAVY TRAFFIC AND THE INABILITY TO STEER THE CAR PROPERLY. WE WERE VERY CLOSE TO A FORD DEALER AND WAS ABLE TO FORCE STEER THE VEHICLE INTO THE PARKING LOT WHERE WE WERE THEN ASSISTED BY THE SERVICE DEPARTMENT. DIAGNOSTICS INDICATED MOTOR ROTATION ANGLE SENSOR INTERNAL ELECTRONIC FAILURE AND FAILURE OF ELECTRONIC STEERING SYSTEM. THE EPAS SYSTEM WAS FOUND TO BE DEFECTIVE AND SEVERAL PARTS NEEDED TO BE REPLACED. *TR

03/14/2015
Components: STEERING,STRUCTURE,ELECTRONIC STABILITY CONTROL
Incident Date: 02/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

I OWN A FORD FUSION 2012 WITH ABOUT 95,000 MILES ON IT. NO OTHER ISSUES SINCE ITS PURCHASE IN NOVEMBER 2014. WEEKS AGO I STARTED THE CAR, AND THE POWERSTEERING ASSIST MESSAGE CAME ON, COULD NOT MOVE CAR. STEERING LOCKED. READ THE MANUAL FOR CAR. TURNED CAR OFF AND BACK ON. PROBLEM WENT AWAY. I THOUGHT IT MIGHT BE THE COLD WEATHER OR ICE BLOCKING A SENSOR. HOWEVER INTERMITTENTLY THIS HAS HAPPENED AGAIN AND AGAIN AND SOMETIMES TAKES SEVERAL TRIES OF ON/OFF TO GET THE CAR TO BECOME DRIVABLE. ALSO NOW IT SOMETIMES SAYS ADVANCETRAC SERVICE AND THE DRIVERS SIDE DOOR WILL NOT OPEN SO I, A TALL PERSON, NEED TO TRY TO CLIMB OVER THE SEAT AND GET OUT ON THE PASSENGER SIDE INTO TRAFFIC. HAVING ONES CAR NOT START UP IN A CITY SUCH AS MINE IS DANGEROUS FOR SINGLE WOMEN AT NIGHT WHO MIGHT BE ALONE. SO FAR THIS POWER STEERING LOCK HASN'T HAPPENED WHILE DRIVING LIKE MANY OF THE OTHER HUNDREDS OF POSTS ABOUT THE ADVANCETRAC PROBLEMS, BUT I AM SCARED THAT THIS WILL HAPPEN TO ME AND THAT I COULD GET INTO AN ACCIDENT. I AM A STUDENT AND DO NOT HAVE THOUSANDS OF DOLLARS TO REPAIR THIS VEHICLE IF THE ISSUE WILL JUST KEEP HAPPENING AGAIN AND COST ME MORE THOUSANDS OF DOLLARS. THE CLOSET FORD DEALER TO ME IS IN LATHAM, NY AND THEY DO NOT ANSWER THEIR PHONE. I FEEL VERY UNSAFE IN THIS VEHICLE THAT I NEED TO DRIVE ON A DAILY BASIS. I BELIEVE THAT FORD SHOULD HAVE A RECALL OF THESE UNSAFE CARS. *TR

03/13/2015
Components: STEERING
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

ON TUESDAY MARCH 10TH 2015 I WAS DRIVING WEST BOUND ON W BELOIT RD JUST PAST MOORLAND RD IN NEW BERLIN WI. AS I WAS NEGOTIATING A RIGHT TURN JUST BEFORE TOWNER DR, WHEN UNEXPECTEDLY MY POWER STEERING WENT OUT IN THE MIDDLE OF A TURN. I WAS NOT ABLE TO SAFELY STEER MY VEHICLE THOUGH THE TURN AND NEARLY COLLIDED WITH AN ONCOMING VEHICLE HEAD-ON. AT THE TIME OF THE POWER STEERING FAILURE I WAS TRAVELING APPROXIMATELY 40MPH AND THE STEERING WAS INCREDIBLY DIFFICULT ESPECIALLY WHEN CAUGHT OFF GUARD. THE POWER STEERING FAILURE AND THE WARNING MESSAGE "POWER STEERING ASSIST FAULT," "SERVICE ADVANCETRAC" I GOT CAME AT THE EXACT TIME AND NO FOREWARNING TO THE FAILURE. I WAS EVENTUALLY ABLE TO SLOW DOWN AND MOVE OFF THE SIDE OF THE ROAD, AFTER TURNING THE CAR OFF AND TURNING IT BACK ON THE POWER STEERING FAILURE WENT AWAY AND THERE WAS NO WARNING MESSAGE DISPLAYED ANY MORE. I TOOK MY VEHICLE TO HILLER FORD IN FRANKLIN WI TO GET INSPECTED. I WAS NOT GIVEN AN ANSWER THAT SAID WHY MY POWER STEERING FAILED. I WAS TOLD THEY FOUND THE FAILURE CODES DURING INSPECTION AND THAT THEY CLEARED THE CODES FROM THE SYSTEM. *TR

03/12/2015
Components: STRUCTURE
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

UNABLE TO OPEN DRIVER SIDE DOOR FROM INTERIOR DUE TO DOOR HANDLE MALFUNCTION. *TR

03/12/2015
Components: STEERING
Incident Date: 03/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I WAS ON MY WAY TO GET MY FORD FUSION INSPECTED AND WENT TO MAKE A LEFT TURN THE POWER STEERING WENT OUT WHICH CAUSE IT DIFFICULT FOR ME TO COMPLETE THE TURN AND I ALMOST HIT A HOUSE WHILE TURNING. MILEAGE IS AT 58250. THIS IS A MAJOR SAFETY ISSUE I HAD MY FOUR OLD SON IN THE CAR WITH ME AND IT COULD HAVE BEEN REALLY BAD. I CONTACTED FORD DEALERSHIP I HAVE AN APPOINTMENT NEXT WEEK FOR THEM TO LOOK AT IT AND I FEEL THEY SHOULD BE RESPONSIBLE FOR THIS. I WOULD UNDERSTAND IF MY MILEAGE WAS HIGHER BUT NOT EVEN 60000 MILES. *TR

03/12/2015
Components: ENGINE
Incident Date: 03/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

03/11/2015
Components: STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 12/14/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA6AR******
Summary

DRIVING ONE DAY HAD JUST TOOK OFF SO WASN'T GOING THAT FAST AN WAS APPROACHING A TURN AND FOUND OUT THAT I HAD TO HOLD THE STEERING WHEEL REAL TIGHT BECAUSE I COULD NOT TURN THE CAR .TRIED TO GET MY CAR FIXED AS A MATTER OF FACT I DID TAKE IT TO A FORD DEALERSHIP AND GOT CHARGED FOR SOMETHING THAT I THOUGHT WAS GOING TO TAKE CARE OF THE PROBLEM BUT DIDN'T THE PROBLEM CAME BACK . MY CAR IS STILL SAYING GET POWER STEERING RACK ADVANCE TRAC SERVICED. TRIED 3 TIMES TO FIX BUT NOTHING SEEMS TO WORK , I NEED YOUR HELP ! *TR

03/09/2015
Components: STEERING
Incident Date: 02/22/2015
Crash: No
Fire: No
Summary

TL*THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE COMPLETE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.

03/09/2015
Components: STEERING
Incident Date: 08/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

IN AUGUST, 2014 WHILE DRIVING ON A RESIDENTIAL STREET AT APPROXIMATELY 30 MPH AND LOST CONTROL OF VEHICLE DUE TO ELECTRIC POWER ASSISTED STEERING (EPAS) SYSTEM FAILURE. I HAD THE VEHICLE TOWED TO A FORD DEALER FOR REPAIR AND THE REPAIR COST WAS $936.39. IN MARCH, 2015 THE SAME THING HAPPENED AND FORD CLAIMS THEY HAVE NO LIABILITY FOR REPAIR OF THE EPAS. THIS EPAS SYSTEM IS DEFECTIVE AND UNSAFE AND FORD SHOULD BE HELD LIABLE AND ACCOUNTABLE. MANY OTHER MODELS WITH THE SAME EPAS SYSTEM HAVE BEEN RECALLED AND THE DEPARTMENT OF TRANSPORTATION HAS OPENED AN INVESTIGATION ON OCTOBER , 2014 FOR THE 2012 FUSION LED BY JEFFREY L. QUANDT, CHIEF OF VEHICLE CONTROL DIVISION OFFICE OF DEFECTS INVESTIGATION . *TR

03/03/2015
Components: STEERING
Incident Date: 03/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL*THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE CHECK ENGINE AND THE POWER STEERING WARNING LIGHTS ILLUMINATED. AS A RESULT, THE CONTACT HAD TO USE EXCESSIVE FORCE TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

03/02/2015
Components: STEERING
Incident Date: 02/16/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT AND A WARNING MESSAGE WAS PRESENT INDICATING "STEERING FAILURE". THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

03/01/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

WHILE SLOWING UP TO STOP AT INTERSECTION AND PULLING INTO DRIVE GAS GOES WIDE OPEN STICKING. BARELY COULD GET VEHICLE TO STOP. AFTER MAXIUM PEDAL PRESSURE WAS FINALLY ABLE TO GET VEHICLE STOPPED BEFORE WRECKING INTO RD AND OR HITTINGTHE CAR IN MY SISTERS DRIVE. I WAS AFRAID TO DRIVE VEHICLE HOME FROM SISTERS HOUSE TONIGHT. SHE WITNESSED THE INCIDENT AS A PASSENGER IN HER DRIVE. *TR

02/26/2015
Components: STEERING
Incident Date: 02/03/2014
Crash: No
Fire: No
Summary

INITIALLY THE FORD FUSION 2012 WOULD NOT START. TOWED TO SAWGRASS FORD DEALER & THEY FIXED IT. NO MENTION THAT IT WAS A RECALL TO FIX THE THROTTLE BODY. OUR MECHANIC TOLD US. REPAIRED CAR DRIVEN HOME AND NEXT DAY DRIVING AT 50 MPH THE POWER STEERING FAILED. PULLED OVER, RESTARTED AND CONTINUED DRIVING TO OUR MECHANIC WITHOUT POWER STEERING. HE ADVISED THE DEALER SHOULD FIX THIS. THEY REFUSED. WE TRIED TO TRADE IN FOR A FOCUS. REFUSED. WANTED $2000 TO FIX PROBLEM. SOLD TO CAR MAX & WILL NEVER RETURN TO A FORD AGAIN.

02/25/2015
Components: STEERING
Incident Date: 02/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

THE ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM FAILED. THIS HAS HAPPENED SEVERAL TIMES AND I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE. AFTER RESTARTING THE VEHICLE, IT WAS FINE TO DRIVE BECAUSE THE SYSTEM REBOOT. ON FEBRUARY 21, 2015, THE EPAS WOULD NOT REBOOT AND I COULD NOT STEER THE VEHICLE. THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT. *JS

02/24/2015
Components: STEERING
Incident Date: 02/23/2015
Crash: No
Fire: No
Summary

TL*THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AS THE ADVANCE TRACK AND THE SERVICE POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

02/23/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

RECEIVED A FAULT MESSAGE OF "POWER STEERING ASSIST FAULT", SEVERAL TIMES OVER A 2 WEEK PERIOD. TURNING THE ENGINE OFF THEN ON AGAIN RESET IT. ON MONDAY 2/23/2015 RECEIVED THE SAME MESSAGE BUT COULD NOT GET THE STEERING TO WORK BY TURNING VEHICLE ON AND OFF AGAIN. TOOK IT TO A CERTIFIED FORD MECHANIC WHO IS CURRENTLY REPLACING THE ENTIRE STEERING COMPONENT FOR $2167.00. *TR

02/18/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/18/2015
Crash: No
Fire: No
Summary

THE FUEL NOZZLE GOT STUCK IN THE CAPLESS SYSTEM. NOW I AM DRIVING WITH THE NOZZLE STUCK IN MY TANK NECK. I GOT THE FIRE DEPT TRYING TO REMOVE THE NOZZLE. IT IS REALLY UNSAFE DRIVING WITH THE NOZZLE AND THE CAP NOT PERFECTLY CLOSED. THERE ARE DOZENS OF COMPLAINT OUT THERE ON THE INTERNET AND I WONDER WHY FORD HAS NEVER DONE ANYTHING ABOUT THAT. *TR

02/16/2015
Components: STEERING
Incident Date: 02/16/2015
Crash: No
Fire: No
Summary

I STOPPED AT THE GAS STATION AND GOT BACK IN MY CAR AFTER GETTING GAS AND DROVE OUT OF THE GAS STATION PARKING LOT WHEN MY STEERING WHEEL BECAME VERY HARD TO STEER AND A FEW SECONDS LATER THE ADVANCETRAC LIGHT CAME ON AND REMAINED ON THE ENTIRE DRIVE HOME, AS WELL AS THE WHEEL WAS VERY DIFFICULT TO TURN AND VERY SCARY. I HAVE READ ABOUT MANY OTHERS WITH THIS SAME COMPLAINT ONLINE AND AM WONDERING WHY THIS HAS NOT BEEN RECALLED. THIS IS VERY DANGEROUS. *TR

02/12/2015
Components: AIR BAGS
Incident Date: 01/29/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

VEHICLE WAS HIT TWICE ON RIGHT (PASSENGER) SIDE. IMPACT WAS HARD AND CONTINUOUS AND PUSHED THE CAR AGAINST BARRIER WALL ON LEFT SIDE. THE CAR WAS TOTALED. FRONT PASSENGER SIDE DOOR WAS SEVERELY DENTED. NONE OF THE AIR BAGS DEPLOYED ALTHOUGH VEHICLE WAS SUPPOSED TO BE EQUIPPED WITH SIDE AIR BAGS.

02/11/2015
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 01/23/2015
Crash: No
Fire: No
Summary

POWER STEERING ON MY FORD FUSION 2012 FAILED - I WAS ON A HIGHWAY OFF RAMP AND ALMOST GOT INTO A CRASH AS A RESULT. I HAVE CONTACTED FORD SEVERAL TIMES ABOUT THE ISSUE, THEY SEEM NOT TO CARE. PLEASE HELP AND LOOK IN TO THIS BEFORE I ACTUALLY GET INTO A CRASH AS A RESULT OF THE POWERTRAC STEERING FAILING. I HAVE SEEN FROM ONLINE REPORTS THAT MANY OTHER PEOPLE HAVE THIS PROBLEM. THIS IS NOW THE SIXTH TIME THIS HAPPENED. *TR

02/10/2015
Components: POWER TRAIN
Incident Date: 02/06/2015
Crash: No
Fire: No
Summary

I WAS DRIVING ABOUT 30 MPH WHEN SUDDENLY THE STEERING BECAME VERY DIFFICULT, I COULDN'T BRAKE OR ACCELERATE FOR A BRIEF PERIOD. ALL THE WARNING LIGHT CAME ON SAYING SERVICE POWER STEERING NOW, ADVANCED TRACK, LOW TIRE PRESSURE, CHANGE OIL NOW. *TR

02/09/2015
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 01/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS DRIVING ON A HIGHWAY TRAVELING AROUND 65 MPH WHEN SUDDENLY A WARNING LIGHT CAME ON SAYING "POWER STEERING ASSIST FAULT" AND THE STEERING WHEEL BECAME HARD TURN. I MANAGED TO GET OUT OF THE HIGHWAY AND DROVE HOME ON STREETS WITH VERY DIFFICULT AND HARD TO STEER. I SINCE CONTACTED FORD DEALER FOR PROBABLY THERE HAS BEEN A RECALL ON THE PROBLEM, BUT THEY STATED THERE IS NOT AND SINCE MY CAR IS NO LONGER UNDER WARRANTY I NEED TO PAID FOR REPAIRS. I BELIEVE THIS ISSUE SHOULD BE CONSIDER FOR A RECALL, SINCE THE PROBLEM HAPPENED WHILE I WAS DRIVING AND I EASILY COULD HAD BEEN INVOLVED IN AUTOMOBILE ACCIDENT. *TR

02/02/2015
Components: POWER TRAIN
Incident Date: 12/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

WAS DRIVING ON INTERSTATE HIGHWAY, WHEN ALL OF A SUDDEN, THE CAR LOST POWER AND STARTED RAPIDLY COMING TO A STOP. THE WRENCH LIGHT CAME ON. NOTHING HAPPENED WHEN I PUSHED ON THE GAS PEDAL. I COASTED OVER TO THE SIDE OF THE HIGHWAY AND STOPPED. I FELT LUCKY TO GET OFF THE HIGHWAY AND THAT NO ONE HIT ME. AFTER SHUTTING THE CAR OFF, I WAITED A MINUTE OR TWO AND RESTARTED THE CAR. IT SEEMED FINE THEN. DIDN'T HAPPEN AGAIN UNTIL 2 MONTHS LATER. NOW IT HAS HAPPENED 3 TIMES IN THE LAST WEEK. *TR

02/01/2015
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

CAR HESITATES ON ACCELERATION. HAPPENS INTERMITTENTLY BUT SEEMS TO BE MORE PREVALENT IN THE MORNING WHEN FIRST TAKING OFF. EVEN AFTER THE CAR IS WARMED UP AND I STOP FOR A LIGHT AND THEN TRY TO TAKE OFF, IT WILL AT TIMES HESITATE TO THE POINT WHERE I FEEL LIKE I MAY GET REAR-ENDED. *TR

02/01/2015
Components: STEERING
Incident Date: 01/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

WHILE DRIVING THE POWER STEERING STOPPED WORKING. *TR

01/30/2015
Components: STEERING
Incident Date: 01/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

WHILE DRIVING ADVANCETRAC WARNING CAME ON ALONG WITH SERVICE POWER STEERING SOON WARNING. I DROVE APPROX 5 MORE MILES BEFORE I GOT TO WORK. WHEN I LEFT WORK IN THE MORNING, THERE WAS NO POWER STEERING IN THE CAR. I HAD THE CAR REPAIRED (DEALERSHIP SAID THE SYSTEM NEEDED RESET) ON FRIDAY THE 16TH AND THE PROBLEM RECURRED ON THE 20TH. I WAS THEN TOLD THE VEHICLE WOULD NEED A NEW PART. I HAD THE CAR SERVICED ON 1/29/15 AND WITHIN 5 MINUTES OF LEAVING THE GARAGE, THE WARNING LIGHTS WERE BACK AND THE POWER STEERING FAILED. I AM CURRENTLY WORKING WITH THE DEALERSHIP TO GET THE ISSUE RESOLVED. *TR

01/29/2015
Components: SERVICE BRAKES
Incident Date: 01/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL38CR******
Summary

WHEN LEAVING MY DRIVEWAY THE BRAKES FAILED TO FUNCTION PROPERLY AND I ALMOST ROLLED INTO A CAR ON THE STREET. I CAME TO UNDERSTAND THAT THE POWER ASSIST FAILED. BUT THE EXPERIENCE WAS THAT THEY DIDN'T WORK UNTIL THE BRAKE PEDAL WAS NEARLY TO THE FLOOR, AND VERY SOFT. I DROVE SLOWLY FORWARD AND THEY CONTINUED TO NOT WORK. I TURNED OFF THE CAR AND HAD IT TOWED TO A DEALER FOR SERVICE. APPARENTLY WHEN THE SERVICE PEOPLE TURNED ON THE CAR THE BRAKES WORKED AND THEY COULDN'T GET THE PROBLEM TO REPEAT, BUT THE COMPUTER ON THE CAR LOGGED A BRAKE INCIDENT. FORD WOULDN'T DO ANYTHING FOR ME AND TOLD ME TO KEEP DRIVING THE CAR UNTIL IT HAPPENED AGAIN. THEY SAID IF THEY FIXED SOMETHING THEY WOULD GIVE ME A "FALSE SENSE OF SECURITY". IN SEARCHING ONLINE I FOUND THIS IDENTICAL PROBLEM HAD BEEN PART OF A RECALL ON EARLIER MODELS (2010) THAT WAS A SOFTWARE GLITCH. *TR

01/28/2015
Components: STEERING
Incident Date: 01/28/2015
Crash: No
Fire: No
Summary

FRONT PASSENGER TIRE WAS LOW AND DROVE THE CAR 1.75 MILES TO SERVICE STATION TO FILL UP. DURING THE DRIVE WARNING MESSAGES TURNED ON - SERVICE ADVANCETRAC & SERVICE POWER STEERING SOON. AFTER STOPPING THE AT A STORE AND RESTARTING THE CAR, NEW MESSAGES TURNED ON - SERVICE ADVANCETRAC & SERVICE POWER STEERING NOW. THE POWER STEERING THEN TURNED OFF AND THE CAR WAS EXTREMELY DIFFICULT TO CONTROL. FORTUNATELY, THE CAR WAS NOT IN A TURN OR ANOTHER STEERING INTENSIVE MANEUVER. *TR

01/27/2015
Components: STEERING,STRUCTURE
Incident Date: 01/08/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHPOHA9CR******
Summary

DRIVING POWER STEERING SERVICE LIGHT CAME ON STEERING BECAME HARD COULDN'T TURN WHEEL HIT A SNOW MOUND DAMAGED FRONT BUMPER. *TR

01/22/2015
Components: STEERING
Incident Date: 01/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL*THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

01/20/2015
Components: STEERING,STRUCTURE
Incident Date: 01/12/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

WHILE DRIVING MY 2012 FORD FUSION MY POWER STEERING WENT OUT CAUSING ME TO LOSE CONTROL OF THE VEHICLE WHILE I WAS TURNING CAUSING ME TO SIDE SWIPE MY DOOR AGAINST A POLE. *TR

01/18/2015
Components: STEERING
Incident Date: 01/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHG7CR******
Summary

CAR WAS DRIVING FINE NO PROBLEMS DAY BEFORE. GET UP TO TAKE CHILD TO SCHOOL START CAR, SAYS SERVICE POWER STEERING SOON, SERVICE ADVANCE TRACK SOON. DROP CHILD OFF (LESS THAN 5 MILES AWAY), GO BACK HOME PARK CAR, GO TO LEAVE FOR WORK (SAME DAY) START CAR AGAIN NOW SAYS SERVICE POWER STEERING NOW. CAN HARDLY TURN THE WHEEL. CAN'T DRIVE IT LIKE THIS TO DANGEROUS. *TR

01/17/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

I HAVE LOST POWER STEERING SEVERAL TIMES WHILE DRIVING MY 2012 FORD FUSION - MOSTLY ON THE HIGHWAY. *TR

01/16/2015
Components: STEERING
Incident Date: 01/06/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

TURNING ONTO A MAIN HIGHWAY, POWER STEERING WENT OUT. WAS UNABLE TO MAKE THE TURN, WORKED VERY HARD TO AVOID TRAFFIC COMING FROM BOTH SIDES. STEERING WHEEL WOULD NOT TURN. WOUND UP CRASHING INTO A STOPLIGHT. TOOK CAR TO FORD DEALER. SAID ELECTRICAL PROBLEM AND THEY RESET POWER STEERING. DROVE CAR HOME. 12 HOURS LATER, ON MY WAY TO WORK IN THE MORNING, CHECK STEERING LIGHT CAME ON AND POWER STEERING WENT OUT IMMEDIATELY. AT FORD DEALERSHIP NOW FOR YET ANOTHER DIAGNOSIS. EXTREMELY DANGEROUS SITUATION. *TR

01/15/2015
Components: STEERING
Incident Date: 01/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER STARTING THE VEHICLE, THE TRANSMISSION WAS SHIFTED INTO REVERSE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,444.

01/14/2015
Components: STEERING
Incident Date: 01/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. ...UPDATED 02/11/15 *BF

01/11/2015
Components: UNKNOWN OR OTHER
Incident Date: 12/18/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L30CR******
Summary

ABOVE DATE AND MILEAGE IS AN ESTIMATE. THE SECOND INCIDENT OCCURRED ON 11-29-14. STOP SAFETY HAZARD WARNING LIGHT COMES ON. (INDICATES HYBRID COMPONENT FAULT/FAILURE THAT WILL CAUSE THE VEHICLE TO SHUT DOWN, FAIL TO START OR ENTER INTO A LIMITED OPERATING MODE). VEHICLE LOOSES POWER. PULLED TO SIDE OF ROAD. TURNED IGNITION OFF. WAITED A FEW MINUTES. RESTARTED CAR. THIS HAS HAPPENED TWICE IN THE TWO YEARS THAT I HAVE OWNED THE VEHICLE. THE INITIAL TIME WAS LESS THAN A YEAR PRIOR TO THE SECOND INCIDENT DRIVING AT THE SAME SPEED. VEHICLE MILEAGE AT THE TIME OF THE SECOND INCIDENT WAS APPROXIMATELY 14,234. VEHICLE WAS TAKEN TO A LOCAL FORD DEALERSHIP AFTER THE SECOND INCIDENT FOR CHECK. DESCRIPTION OF WORK DONE: -SEVERAL SCANS WERE DONE -CODE HYBRID POWER TRAIN CONTROL MODULE WAS DISABLED. -NO REASON WHY. COULD NOT REPLICATE. THIS HAS HAPPENED MULTIPLE TIMES SO IT IS NOT A COINCIDENCE. IT IS A DANGEROUS SAFETY HAZARD IN TRAFFIC. *TR

01/10/2015
Components: STEERING
Incident Date: 01/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WHILE DRIVING THE VEHICLE THE POWER STEERING UNIT FAILED COMPLETELY MAKING THE VEHICLE EXTREMELY DIFFICULT TO NAVIGATE. WARNING LIGHTS TO SERVICE THE POWER STEERING AND ADVANCE TRAC SYSTEM CAME ON. *TR

01/06/2015
Components: STEERING
Incident Date: 01/05/2015
Crash: No
Fire: No
Summary

WHILE DRIVING HOME, MESSAGE BOARD ON THE DASH WARNS ME AND SAYS POWER STEERING SERVICE NOW AND THE SECOND MESSAGE SAID ADVANCE TRAC NOW AND THEN THE POWER STEERING COMPLETELY GOES OUT. AFTER MUSCLING THE STEERING WHEEL HOME I TURN IT OFF FOR A FEW MINUTES, STILL NOT WORKING I THEN DRIVE IT TO THE DEALERSHIP. THE DEALER EXPLAINED THAT IT WAS GOING TO BE EITHER THE POWER STEERING SENSOR OR THE WHOLE RACK AND SAID THAT IT WAS GOING TO BE $95 JUST TO LOOK AT IT WITHOUT FIXING ANYTHING. I JUST TOLD HIM DON'T WORRY ABOUT IT AND LEFT.

01/05/2015
Components: STEERING
Incident Date: 10/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE STEERING WHEEL MOTOR AND THE ADVANCE TRACK SYSTEM WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. UPDATED 3/13/15*CN UPDATED 9/13/2017*CN

01/04/2015
Components: STEERING
Incident Date: 11/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

I AM SO DISAPPOINTED WITH FORD FOR NOT RECALLING THE POWER STEERING IN THE 2012 FORD FUSION. IT IS CLEARLY A SAFETY ISSUE AND COULD BECOME FATAL IF OCCURRING AT THE WRONG PLACE WRONG TIME. I FEEL FORTUNATE THAT MY POWER STEERING FAILURE HAPPENED WHEN I WAS BACKING OUT OF MY PARKING GARAGE. I COULD BARELY MOVE THE STEERING WHEEL ENOUGH TO GET IT BACK INTO THE PARKING SPOT. NOW I HAVE TO PAY $2,600 TO HAVE IT FIXED!! THE POWER STEERING FAILURE LIGHT DID COME ON. THEN TURNED OFF AFTER I TURNED THE CAR OFF. THEN TURNED ON AGAIN 4 DAYS LATER. I HAVE BEEN A FORD OWNER FOR THE LAST 10 YEARS. I WILL NEVER BUY A FORD AGAIN BECAUSE OF THIS. *TR

01/04/2015
Components: AIR BAGS
Incident Date: 12/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KCXCR******
Summary

12-9-13 AIR BAG LIGHT CONTINUES TO STAY ON. I TOOK TO DEALER THEY DID DIAGNOSTICS AND CLEARED CODE AND GAVE BACK TO ME. 12-20-13 AIR BAG LIGHT CONTINUED TO KEEP COMING ON AND STAYING ON SO I TOOK BACK THIS TIME THEY REPLACED AIR BAG CIRCUIT CONNECTOR. 1-9-14 AIR BAG LIGHT CONTINUED TO KEEP COMING AND STAYING ON. DEALER THIS TIME REPLACED SEAT HARNESS. 1-13-14 AIR BAG LIGHT CONTINUED TO KEEP COMING AND STAYING ON. DEALER THIS TIME REPLACED SEAT HARNESS A 2ND TIME SAID FIRST WAS DEFECTED THEY JUST PUT ON. LEFT DEALER HAD TO GO RIGHT BACK I COULDN'T EVEN MOVE BY POWER SEAT BACK IT WAS GETTING STUCK. DEC 2014 AIR BAG LIGHT CONTINUED TO KEEP COMING AND STAYING ON. DEALER SAID HAD TO ORDER A MODULE FOR IT. CURRENTLY NOW IT'S STILL IN THERE WAITING ON PART. ALSO KNOCKING NOISE IN FRONT END SINCE 25000 MILES DEALER KEEP PASSING OFF AND LUBING IT. NOW FROM MY DEC 2014 VISIT THEY ORDERED A STEERING COLUMN TO BE REPLACED THAT IS BEING PUT IN NOW AS WELL THEY HAVE HAD SINCE LAST TUESDAY (NOW WARRANTY UP 39000 MILES). DEALER CLAIMED A CODE TOLD THEM THIS TIME TO REPLACE THE STEERING COLUMN YET IT HAD BEEN DOING IT OVER A YEAR. *TR

12/30/2014
Components: STEERING
Incident Date: 12/29/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

12/29/2014
Components: ENGINE
Incident Date: 12/28/2014
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNED A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000.

12/29/2014
Components: STEERING
Incident Date: 12/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

WE WERE ON OUR WAY TO FAMILY FOR CHRISTMAS, DOING ABOUT 35 MPH WITH MY CHILDREN IN THE CAR. INFORMATION CENTER IN THE INSTRUMENT CLUSTER FLASHED ON SAYING ADVANCE TRAC, THEN SERVICE POWER STEERING NOW. LUCKILY MY HUSBAND WAS DRIVING AND WAS STRONG ENOUGH TO KEEP IT ON THE ROAD TILL WE COULD COME TO A STOP CAUSE WE LOST OUR STEERING IMMEDIATELY AFTER THE WARNING LIGHT HAD COME ON. HE TURNED THE POWER OFF TO THE CAR AND RESTARTED IT AND IT CONTINUED TO HAVE LOSS OF STEERING. *TR

12/26/2014
Components: STEERING
Incident Date: 12/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

12/22/2014
Components: STEERING
Incident Date: 12/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

I WAS TRYING TO BACK OUT OF MY DRIVEWAY AND THE STEERING WHEEL WOULDN'T TURN. I RECEIVED A STEERING WARNING MESSAGE ALSO. *TR

12/15/2014
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AFTER THE WRENCH ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

12/12/2014
Components: POWER TRAIN,ENGINE
Incident Date: 03/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

DRIVING CAR DIES OUT AND WRENCH LIGHT COMES ON. *TR

12/11/2014
Components: STEERING
Incident Date: 12/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

GOING THE SPEED OF 35 MPH MY STEERING GOT REAL TIGHT AND WHEN I WENT TO MAKE A TURN IT WAS VERY HARD TO TURN. TOOK TO MY LOCAL FORD DEALERSHIP THEY INFORMED ME THAT MY STEERING GEAR HAS WENT OUT ALONG WITH THE SWING ARMS. *TR

12/11/2014
Components: ENGINE
Incident Date: 12/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

VEHICLE STALLED WHILE DRIVING PROBABLY 45 MPH IN THE MIDDLE OF TRAFFIC. I HIT THE GAS, THE CAR KEPT SLOWING DOWN. I HAD TO PUT MY EMERGENCY SIGNALS ON. THE CAR TURNED OFF IN THE MIDDLE OF TRAFFIC. I HAD TO SWITCH TO PARK AND RESTART THE CAR AGAIN. *TR

12/11/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 12/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

FIRST INCIDENT WAS IN 2013, DRIVING DOWN FREEWAY AND ADVANCE TRAC LIGHT CAME ON THEN THE POWER STEERING WENT OUT ON CAR. TOOK IN FOR REPAIRS AND COST ME 2054.00 FOR REPAIRS, WAS TOLD NOT UNDER WARRANTY. PAID FOR REPAIR AND HERE IT IS LESS THAN ON YEAR LATER AND I HAVE SAME FAILURES ON MY VEHICLE AS MY HUSBAND, SON AND GRANDSON WERE COMING BACK FROM A TRIP. THANK GOD NO ONE WAS HURT. FIRST ADVANCE TRAC LIGHT CAME ON FOLLOWED BY POWER STEERING FAULT LIGHT CAME ON AND THEY LOST THE POWER STEERING TO THE CAR. TRIED TO TURN CAR OFF AND RESTART CAR AGAIN AND STILL NO POWER STEERING AVAILABLE. THIS IS BECOMING QUITE COMMON FOR THIS MODEL CAR BECAUSE MY DAUGHTER HAS THE SAME CAR AND HAD THE EXACT SAME ISSUE. SOMETHING HAS TO BE DONE, BEFORE SOMEONE GETS KILLED. ALWAYS AFTER THE ISSUE HAPPENS WHEN DRIVING CAR THE ENGINE SHIFTS REALLY HARD, RPM'S GO UP AND THEN SLAMS INTO GEAR!!!! *TR

12/09/2014
Components: STEERING
Incident Date: 12/06/2014
Crash: No
Fire: No
Summary

WHILE DRIVING OUR 2012 FORD FUSION AT APPROXIMATELY 45 MPH THE DASHBOARD WARNING MESSAGE "SERVICE POWER STEERING SOON". WITHIN ABOUT 5 MILES THE STEERING BECAME VERY DIFFICULT AND IT WAS OBVIOUS THAT THE POWER STEERING HAD FAILED. THE MILEAGE WAS APPROXIMATELY 48,600 MILES. WE TOOK IT TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND WERE TOLD THAT THE RACK AND PINION SYSTEM NEEDED TO BE REPLACED, AND THAT THE COST WAS OVER $1,700. FORTUNATELY THE INCIDENT DID NOT LEAD TO AN ACCIDENT. *TR

12/09/2014
Components: STRUCTURE
Incident Date: 11/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0KC7CR******
Summary

RECENTLY I HAD TO TAKE MY CAR IN FOR REPAIRS, THE INSIDE DRIVER'S SIDE DOOR HANDLE CEASED TO OPEN. WE PURCHASED THE EXTENDED WARRANTY, BUT WERE TOLD BY THE FORD SERVICE DEPARTMENT THAT THIS WAS CONSIDERED TO BE A COSMETIC REPAIR AND WAS NOT COVERED. I HAVE HAD 2 FORD FUSIONS A 2008 AND THIS 2012. BOTH CARS HAD THE INSIDE DRIVERS DOOR HANDLE BREAK. I DO NOT USE EXCESSIVE FORCE TO OPEN THE DOOR. I HAVE CHECKED ON THE INTERNET AND FOUND THIS IS A COMMON PROBLEM FOR THESE CARS. I DON'T SEE HOW THIS CAN BE A COSMETIC ISSUE, WHEN IT IS CLEARLY A FAULTY PIECE OF EQUIPMENT. ALSO IT COULD BE VERY DANGEROUS IF I WERE IN AN ACCIDENT BEFORE I COULD GET THE HANDLE FIXED, AS THERE WOULD BE NO WAY TO EXIT THE VEHICLE FROM THE DRIVER'S DOOR. I FEEL THIS MODEL CAR SHOULD BE RECALLED FOR FAULTY DANGEROUS DOOR HANDLE FAILURE. *TR

12/05/2014
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 11/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

TL* THE CONTACT OWNS 2012 FORD FUSION HYBRID. THE CONTACT STATES THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED. THE BRAKE LIGHT ILLUMINATED AFTER THE BRAKES WERE APPLIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED A FAULTY WIRING OF THE ANTI-THEFT SYSTEM. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

12/02/2014
Components: STEERING
Incident Date: 01/10/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AS THE ADVANCE TRACK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,001. THE VIN WAS NOT AVAILABLE.

11/30/2014
Components: POWER TRAIN
Incident Date: 02/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

THE TRANSMISSION IN MY 2012 FORD FUSION (2.5L 4 CYLINDER, 6 SPEED SPORT SHIFT TRANSMISSION) WILL SHIFT EXTREMELY HARD AND UNEXPECTEDLY AT BOTH LOW AND HIGHWAY SPEEDS. AT LOW SPEEDS WHEN BEGINNING TO SLOW, THE CAR WILL SUDDENLY DROP INTO A LOW GEAR, THUS CAUSING A LOUD "CLUNK" SOUND AND THE CAR TO SUDDENLY SLOW (AS IF HITTING THE BRAKES HARD). AT HIGHWAY SPEEDS, ESPECIALLY WHEN CLIMBING STEEP HILLS, THE CAR'S TRANSMISSION WILL HOLD AT A HIGH RPM AND NOT RELEASE, EVEN AFTER REACHING THE TOP OF THE HILL AND/OR ON THE DOWNWARD GRADE. I MUST BRAKE IN ORDER TO FOR THE CAR TO RELEASE FROM HITS HIGH REVELATIONS. I HAVE HAD THE CAR TO DIFFERENT FORD DEALERSHIPS ON SEVERAL OCCASIONS, AND EACH TIME, I AM TOLD THAT THE VEHICLE IS OPERATING NORMALLY, AS MY CONCERNS APPARENTLY CANNOT BE REPLICATED. THE CAR IS NOW OUT OF WARRANTY, AND THE PROBLEMS CONTINUE. I FEAR THAT AN ACCIDENT MAY OCCUR AS A RESULT OF THIS TRANSMISSION'S SUDDEN, UNPREDICTABLE ACTIONS. *TR

11/24/2014
Components: STEERING,ENGINE
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE STALLED AND THE TRACTION LIGHT AND POWER STEERING LIGHT ILLUMINATED. THE VEHICLE RESTART BUT FAILED TO OPERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER AND INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

11/22/2014
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

VEHICLE EXHIBITED EXTREME HESITATION WHEN ACCELERATING THROUGH AN INTERSECTION. ENGINE RAN ROUGHLY, AND DID NOT RESPOND TO THROTTLE INPUTS, AND POWERTRAIN 'WRENCH' LIGHT ILLUMINATED. PULLED INTO AN ADJACENT PARKING LOT, STOPPED AND PLACED INTO PARK, WHILE THE ENGINE CONTINUED TO RUN ROUGHLY. ENGINE WAS SWITCHED OFF, AND RAN NORMALLY WHEN RESTARTED. THE TOTAL ELAPSED TIME OF THE ANOMALY WAS APPROXIMATELY 5-10 SECONDS. LATER THAT DAY A SCAN OF THE OBD II PORT INDICATED NO ANOMALIES, AND AN ON-BOARD 'VEHICLE HEALTH MONITOR' WAS RUN VIA FORD SYNC . THIS REPORT ALSO INDICATED NO ANOMALIES. WHILE LOOKING UP THE VEHICLE HEALTH MONITOR RESULTS ON THE OWNER WEBSITE, I NOTICED THAT THERE WAS A 'CUSTOMER SATISFACTION PROGRAM' 13N03 WHICH EXTENDED THE WARRANTY ON THE THROTTLE BODY. RESEARCH ON THIS 13N03 PROGRAM VIA MULTIPLE ON-LINE SOURCES REVEALED NUMEROUS FAILURES OF THE THROTTLE BODY, WITH BEHAVIOR IDENTICAL TO THAT OBSERVED IN THIS VEHICLE. CAR WAS DRIVEN (CAREFULLY) FOR A FEW DAYS UNTIL I WAS ABLE TO VISIT LOCAL FORD DEALER. SERVICE ADVISOR INDICATED THAT FORD WOULD ONLY REPLACE THROTTLE BODY IF THERE WERE STORED CODES CONSISTENT WITH THROTTLE BODY FAILURE, AND THAT DIAGNOSTIC COSTS ($159) WERE MY RESPONSIBILITY IF NO CODES WERE FOUND. AFTER DISCUSSING THE NEGATIVE RESULTS OF OBD II SCAN AND VEHICLE HEALTH MONITOR, HIS OPINION WAS THAT THERE WAS A VERY HIGH PROBABILITY THAT THEIR DIAGNOSTICS WOULD ALSO SHOW NO CODES. BASED ON THIS INFORMATION, I DECLINED TO HAVE DEALER EXAMINE THE CAR, AND REPLACED THE THROTTLE BODY WITH UPDATED PART MYSELF (TOTAL COST $125), AS A MORE EFFECTIVE APPROACH TO PREVENTING RECURRENCE. MY OPINION IS THAT THE 13N03 PROGRAM NEEDS TO BE A FULL RECALL, AS THIS FAILURE IS COMMON, UNPREDICTABLE, AND CAN HAVE VERY SERIOUS CONSEQUENCES SHOULD IT OCCUR DURING HIGH SPEED MERGING OR CROSSING TRAFFIC. *TR

11/21/2014
Components: ENGINE
Incident Date: 11/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA8CR******
Summary

A FEW MONTHS AFTER I PURCHASED THE CAR AND AS I WAS SLOWED DOWN DUE TO TRAFFIC, COASTING AT 5-10 MPH, THE CAR ACCELERATED WITH A ROAR AND TO AVOID THE ACCIDENT I SWERVED TO RIGHT, APPLIED THE BRAKES HARD TO STOP THE CAR.YESTERDAY,11/20/14, IT REPEATED THE INCIDENT ON MY DRIVE WAY WHILE I WAS ENTERING THE GARAGE AND HIT THE STORAGE OBJECTS THERE AND ALSO I HAD TO APPLY THE BRAKES HARD TO STOP THE CAR. MANY TIMES DURING THE PAST TWO YEARS THE CAR HAS BEHAVED SIMILARLY AT STOP SIGNS BUT WITH MUCH LESS FURY. *TR

11/20/2014
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 11/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

AFTER STOPPING VEHICLE, DRIVERS DOOR WOULD NOT UNLOCK. *TR

11/20/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 11/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I WAS DRIVING ABOUT 30MPH AND ALL OF A SUDDEN THE "SERVICE ADVANCETRAC" WARNING POPPED UP IN THE CARS DASH ALONG WITH "SERVICE POWER STEERING NOW". I LOST MY POWER STEERING AND THIS WAS VERY ODD AND DANGEROUS BECAUSE IT LEFT ME WITH NO POWER STEERING IN THE MIDDLE OF DRIVING. CONSIDERING THE CAR IS ONLY 2 YEARS OLD AND HAVING ONLY 35000 MILES THIS SHOULD BE A PROBLEM THAT HAS TO BE TAKEN CARE FROM FORD. *TR

11/20/2014
Components: AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 07/20/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

CAR WAS BEING DRIVEN DOWN STEEP DRIVEWAY BY MY 88-YEAR-OLD FATHER. HE SAYS CAR ACCELERATED WITHOUT HIM GIVING IT GAS. HE IS BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON ACCELERATOR. HE ALSO SAYS BRAKES DIDN'T WORK, WHICH IS NOT BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON BRAKE EITHER. CAR LEFT DRIVEWAY, HIT TREE, AND ENDED UP APPROX 200 YARDS DOWN STEEP HILL. BLACK BOX SAYS ROLLING OCCURRED. ONLY PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. NO FRONT AIRBAGS DEPLOYED AND NO DRIVER SIDE CURTAIN AIRBAGS DEPLOYED. INJURIES TO BOTH HIM AND HIS COMPANION RESULTED IN HOSPITALIZATION TO BOTH. *TR

11/19/2014
Components: STEERING
Incident Date: 10/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

THE POWER STEERING ON MY 2012 FORD FUSION WENT OUT. *TR

11/18/2014
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

THE FIRST TIME I EXPERIENCED THE PROBLEM, I WAS MAKING A LEFT HAND TURN AND IT FELT LIKE THE CAR WAS RUNNING ON A COUPLE OF CYLINDERS, VERY LOW POWER. I STOPPED AS SOON AS I COULD AND TURNED OFF THE ENGINE, RESTARTED IT AND EVERYTHING SEEM TO BE OK. EVERYTHING WAS FINE FOR ABOUT A MONTH, BUT WHILE ON A TRIP, I EXPERIENCE A SUDDEN LOSS OF POWER AND UNRESPONSIVE THROTTLE. I TOOK THE CAR TO THE DEALER AND EXPLAINED WHAT HAD HAPPENED AND THAT IT SOUNDED LIKE THE SAME PROBLEM MY SISTER-IN-LAW HAD EXPERIENCED WITH HER 2010 FUSION AND THAT AFTER A NUMBER OF TRIP AND PROBLEM REPEATED PROBLEMS THEY REPLACED THE THROTTLE BODY WHICH RESOLVED THE PROBLEM. IN MY CASE THE DEALER, EVEN THOUGH I EXPLAINED WHAT I HAD EXPERIENCED AND THAT I WAS AWARE OF A SERVICE BULLETIN FROM FORD FOR THIS EXACT PROBLEM, SAID MY PROBLEM WAS A BAD BATTERY, WHICH THEY REPLACED AND RETURNED THE CAR TO ME. A COUPLE OF DAYS LATER I EXPERIENCED THE SAME PROBLEM A COUPLE OF TIMES AND IMMEDIATELY TOOK THE CAR BACK TO THE DEALER AND THIS TIME THEY REPLACED THE THROTTLE BODY. I HAVE SINCE DRIVEN THE CAR ABOUT 1500 MILES IN THE LAST TWO MONTHS WITHOUT A PROBLEM. MY SON IS NOW GOING THROUGH THE SAME PROBLEM WITH A 2011 ESCAPE HYBRID. HIS DEALER DID NOT REPLACE THE THROTTLE BODY WHEN HE TOOK IT WITH THE SAME PROBLEM A COUPLE OF WEEKS AGO, INSTEAD THEY CHARGED HIM A FEW HUNDRED DOLLARS TO "REMOVE CARBON BUILDUP" OR SOMETHING. TODAY THE ESCAPE EXPERIENCE THE SAME PROBLEM WHILE DRIVING ON AN INTERSTATE. I TOOK THE CAR BACK TO HIS DEALER THIS AFTERNOON AND TOLD THEM OF MY EXPERIENCE, THE SERVICE REP SAID THEY WOULD LOOK INTO IT. WE'LL SEE. I AM A LONG TIME LOYAL FORD OWNER BUT FEEL THEY ARE WAITING FOR SOMEONE TO BE KILLED BEFORE THEY FIX THIS PROBLEM. *TR

11/17/2014
Components: STEERING
Incident Date: 11/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

11/17/2014
Components: POWER TRAIN
Incident Date: 09/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

MY CAR HAS HAD PROBLEMS SINCE I BOUGHT IT, TO ME ITS SEEMS ITS A TRANSMISSION PROBLEM, IT JERKS AS IT SHIFT INTO GEARS. IN ONE OCCASION I WAS MAKING A RIGHT TURN. AS I TRIED TO ACCELERATE IT WOULDN'T ACCELERATE AND THE CAR STARTING SHAKING AND GOT STUCK IN THE DRIVE GEAR, I NOTICED THE WRENCH LIGHT WENT ON. THEN I TURN OFF THE CAR GOT SCARED, LUCKY NO ONE WAS BEHIND ME OR ELSE I WOULD OF HAD A REALLY BAD ACCIDENT. AS SOON AS I TURN IT BACK ON THE LIGHT WRENCH CAME OFF AND CAR WAS LIKE NOTHING HAPPENED. ALSO NOTICE EVERYTIME THE CAR GOES BETWEEN 2 TO 3 RPM THE CAR DECELERATES AND IS A BIG RISK OF HAVING AN ACCIDENT ESPECIALLY IF YOU DRIVING ON FREEWAY. I'VE LOOKED INTO TO SEE IF OTHER PEOPLE HAVE COMPLAINS AND LOOKS LIKE 2011 HAVE A TRANSMISSION PROBLEM, I HAVE TRIED TAKING IT TO THE DEALER AND THEY NEVER FIND WHAT'S WRONG,IM SERIOUSLY CONSIDERING GETTING AND ATTORNEY. *TR

11/17/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 04/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE ENGINE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 1/13/15*CN

11/15/2014
Components: STEERING
Incident Date: 11/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

SUDDEN LOSS OF STEERING. *TR

11/10/2014
Components: STEERING
Incident Date: 11/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AS THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,625.

11/10/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/23/2014
Crash: No
Fire: No
Summary

FORD FUSION 2012 POWER STEERING WENT OUT. CAR IS NEAR IMPOSSIBLE TO OPERATE. TOOK IT TO SHOP, IS GOING TO COST UPWARDS OF $1,900 TO FIX, CAR IS NO LONGER UNDER WARRANTY. POWER STEERING LIGHT CAME ON, ISSUE WAS NOT CORRECTED UPON RE-START. *TR

11/07/2014
Components: STEERING
Incident Date: 11/04/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE VEERED TO THE LEFT CAUSING THE CONTACT TO CRASH INTO A DITCH, MAILBOX AND A FEW SMALL TREES. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISING, A BROKEN TAIL BONE AND NOSE. THE MIDDLE REAR SEAT PASSENGER SUSTAINED LACERATIONS TO THE HEAD AND BOTH PASSENGERS' REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,500.

11/06/2014
Components: STEERING
Incident Date: 11/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

TL* THE CONTACTS OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE ADVANCED TRAC STEERING AND POWER STEERING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS SYSTEM FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

11/04/2014
Components: POWER TRAIN
Incident Date: 11/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FHP0H9BR18******
Summary

I HAVE A FORD FUSION WHEN TAKING OFF IT SHIFTS REALLY HARD, OR AT TIMES IT WONT SHIFT UNTIL YOU LET OFF OF GAS AN LET RPMS GO DOWN THEN GIVE IT GAS AGAIN. IT ALSO DOWN SHIFT HARD AT TIMES NOT AS MUCH AS IT DOES WHEN GOING UP. I FEEL IT CAN CAUSE AN ACCIDENT IF NOT AWARE WHEN IT HAPPENS. SOME TIMES WHEN IT SHIFTS IT SHIFTS HARD ENOUGH IT FEEL LIKE THE BACK TIRES COME OFF OF GROUND. I THINK IT IS A SAFETY HAZARD I SEEN WHERE OTHER FORDS HAVE HAD THE SAME PROBLEM. I ALSO SEEN WHERE THAT SAME PROBLEM HAS CAUSED AN ACCIDENT AS WELL. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/04/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 07/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

WAS IN THE CAR AT STOP LIGHT. WHEN I WENT TO STEP ON THE GAS THE WARNING LIGHTS CAME ON AND CAR HAD NO POWER STEERING. CAR WAS VERY HARD TO STEER AND COULD HAVE CAUSED AN ACCIDENT. GOT TO A PARKING GARAGE AND MANAGED TO PARK AND TURNED OFF THE CAR. RESTARTED IT AND POWER STEERING CAME BACK ON. IT HAPPENED AGAIN ABOUT A WEEK LATER IN MY DRIVEWAY AS I WENT TO LEAVE. TURNED CAR OFF AND IT CAME BACK ON AGAIN. TOOK CAR TO FORD DEALER WHERE THEY SAID THEY HAD TO REPLACE THE WHOLE POWER STEERING ASSEMBLY TO THE TUNE OF $1800.00 ON BASICALLY A 1 YEAR OLD CAR! SENT A COMPLAINT TO FORD WHERE THEY BLEW ME OFF AND DEALER SAID THERE WAS NOTHING HE COULD DO. THIS IS HAZARDOUS AND SHOULD BE RECALLED. *TR

11/04/2014
Components: STEERING
Incident Date: 11/03/2014
Crash: No
Fire: No
Summary

I WAS TRAVELING DOWN THE INTERSTATE AT APPOX. 70MPH AND THE SERVICE POWER STEERING NOW, AND SERVICE ADVANCTRAC SIGNAL CAME ON, AND I LOST ALL POWER STEERING. LUCKILY I DID NOT WRECK, BUT WHEN I CALLED THE FORD DEALERSHIP TODAY THEY WANTED TO CHARGE ME $100.00 PER MESSAGE. *TR

11/04/2014
Components: STEERING
Incident Date: 11/03/2014
Crash: No
Fire: No
Summary

AS I WAS DRIVING DOWN THE ROAD YESTERDAY, K SUDDENLY LOST ALL POWER STEERING IN MY 2012 FORD FUSION.'THE DASH READS "SERVICE POWER STEERING NOW" ... I AM A 23 YEAR OLD FEMALE AND IT TAKES EVERY BIT OF STRENGTH I HAVE TO MANEUVER THE VEHICLE AT THIS TIME. VERY DISAPPOINTED THAT A VEHICLE 2 YEARS OLD WOULD NEED THE ENTIRE POWER STEERING SYSTEM REPLACED (ACCORDING TO FORD. THIS WOULD COST AROUND 2400). THIS IS VERY DANGEROUS AND COULD CAUSE ACCIDENTS AND/OR FATALITIES! FORD NEEDS TO OWN UP AND DEAL WITH THIS PROBLEM. *TR

11/03/2014
Components: STEERING
Incident Date: 11/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

SLOWING DOWN FOR A STOP SIGN. THE POWER STEERING WENT OUT MAKING IT VERY DIFFICULT TO STEER. SHUT OFF THE CAR AND RESTARTED IT AND THE PROBLEM WENT AWAY. *TR

11/01/2014
Components: STEERING
Incident Date: 09/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

WARNING LIGHT CAME ON AND WITHIN THE NEXT 3 MILES, STEERING FAILED, RESULTING IN LOSS OF CONTROL AND SIGNIFICANT INCREASED EFFORT IN STEERING IN ORDER TO GET TO SAFETY. *TR

10/31/2014
Components: STEERING
Incident Date: 10/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

MY CARS LOST POWER-ASSISTED STEERING, CAUSING INCREASED STEERING EFFORT. THE FOLLOWING MESSAGES APPEARED WHEN I LOST THE POWER STEERING "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC." THIS HAPPENED WHEN I WAS DRIVING ON A RESIDENTIAL STREET. WHEN I RESTARTED THE CAR THE POWER-ASSISTED STEERING WAS FUNCTIONING, ENABLING ME TO DRIVE THE CAR TO THE DEALER. THE CAR IS NOW AT THE DEALER FOR REPAIR. THE DEALER EXPERIENCED THE SAME ISSUE WHEN TAKING THE CAR OUT FOR A TEST RIDE. THEY ARE ORDERING A RACK AND PINION IN HOPES TO REPAIR THE CAR. *TR

10/30/2014
Components: POWER TRAIN
Incident Date: 09/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3F25CL******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

10/30/2014
Components: TIRES
Incident Date: 04/01/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS 2012 FORD FUSION. THE CONTACT STATED THAT THE TIRE VALVES WERE CRACKED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.

10/30/2014
Components: STEERING
Incident Date: 10/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA5CR******
Summary

AT HIGHWAY SPEEDS CAR HAS A TENDENCY TO WONDER AND NOT. *TR

10/29/2014
Components: STEERING
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING ON FOUR OCCASIONS. *TGW THE CONSUMER STATED THE POWER STEERING WOULD RESUME NORMAL OPERATION, AFTER TURNING THE ENGINE OFF AND RE-STARTING IT. *JB

10/28/2014
Components: STEERING
Incident Date: 10/27/2014
Crash: No
Fire: No
Summary

I HAVE BEEN HAVING PROBLEMS WITH MY 2012 FORD FUSION FOR APPROX 6-7 MONTHS NOW. WHEN I START THE CAR I GET A MESSAGE SAYING "POWER STEERING ASSIST FAILURE" AND THE CAR IS VERY HARD TO STEER. I WILL TURN IT OFF AND THE RE-START, SOMETIMES HAVING TO DO THIS 3 OR 4 TIMES BEFORE IT FINALLY WORKS. AS OF TODAY, THE MESSAGE APPEARED, THE POWER STEERING WILL NOT RESET REGARDLESS OF HOW MANY TIMES I RE-START. IT ALSO GIVES A DIFFERENT MESSAGE ABOUT SERVICE REQUIRED TO THE STABILITRAC. *TR

10/28/2014
Components: STEERING
Incident Date: 07/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TAKING OFF FROM BEING STOPPED AT RED LIGHT. POWER STEERING ASSIST LIGHT CAME ON AND MY POWER STEERING FAILED. I PULLED TO SAFE SPOT OFF ROAD WHILE MY WIFE CHECKED VEHICLE MANUAL. IT INSTRUCTED TO TURN OFF ENGINE AND WAIT 10 SECONDS. WE DID AND VEHICLE STEERING WAS FINE. SINCE MY CAR WAS DUE FOR A 60,000 MILE INSPECTION I TOOK THE VEHICLE TO THE DEALER. I EXPLAINED WHAT HAPPENED AND THEY SAID IT MAY BE A COMPUTER MODULE THAT WOULD COST ABOUT $125 ON TOP OF THE ROUTINE INSPECTION CHARGES. I WAS QUITE SURPRISED AND VERY ANGRY WHEN THE DEALER CALLED AND SAID IT WOULD COST ABOUT $2200.00. WHAT REALLY MADE ME ANGRIER WAS THAT THE CAR WAS 1000 MILES OR SO OUT OF WARRANTY AND I JUST MADE THE LAST CAR LOAN PAYMENT. THE DEALER SAID THEY SEE IT WITH FUSIONS BUT USUALLY AFTER THEY HAVE HIT POT HOLES. THE FACT THAT THEY SAID, IT WAS SOMETHING THEY SEE ON FUSIONS MADE ME WONDER WHY THE COMPANY CAN'T GET OUT AHEAD OF THE PROBLEM, AND RECALL THEM. I ALSO HAD A TRANSMISSION SLIPPAGE PROBLEM WHEN WE FIRST BOUGHT THE CAR AND THEY SAID WE HAD A KIT TO FIX IT SINCE IT HAPPENS ON THE "NEW FUSIONS". BECAUSE OF THESE PROBLEMS I AM DONE WITH FORDS. MY FIRST ONE AND LAST ONE!! SORRY TO SAY THIS HAS ONCE AGAIN SOURED ME ON AMERICAN CARS. I AM GOING BACK TO IMPORTS WHICH I HAVE NEVER HAD PROBLEMS WITH IN 40 ODD YEARS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER AND I WILL LOOK FORWARD TO PROGRESS ON THIS ISSUE IN THE FUTURE. *TR

10/28/2014
Components: STEERING
Incident Date: 10/18/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

THE ELECTRIC POWER STEERING HAS FAILED ABOUT 6 TIMES SINCE I RECEIVED THE CAR NEW AT THE END OF 2011. EACH TIME THE POWER STEERING FAILED A MESSAGE WOULD APPEAR ON THE DASH STATING THAT THE POWER STEERING HAS FAILED, THEN THE STEERING WHEEL BECOMES VERY, VERY HARD TO TURN. SHUTTING THE CAR OFF AND RESTARTING IT CORRECTS THE PROBLEM UNTIL THE NEXT TIME IT HAPPENS - THIS COULD BE 10 MONTHS OR AS SHORT A 2 DAYS. THE FAILURES HAVE OCCURRED IN DIFFERENT DRIVING ENVIRONMENT - PARKING LOTS TWICE, TOWN ROADS, AND HIGHWAYS. WHEN THE POWER STEERING FAILS THE FORCES REQUIRED TO STEER THE CAR ARE EXTREME. I'M AN AVERAGE PERSON (5'8" 180LBS) AND HAVE BARELY ENOUGH STRENGTH TO TURN THE WHEEL IN A FAILURE CONDITION. MY SISTER (5' 2" 105 LBS) WILL LIKELY CRASH. TOOK THE CAR TO THE FORD DEALER TODAY TO HAVE THE PROBLEM REPAIRED, AND AFTER $148.00 FOR A DIAGNOSTIC CHARGE THEY SAID THEY FOUND NO FAULT CODES IN THE CAR COMPUTER INDICATING THERE HAD BEEN ANY POWER STEERING FAILURES, AND THERE WAS NOTHING THEY COULD DO ABOUT UNTIL THEY PHYSICALLY SAW THE PROBLEM. NO FAULT CODE REGISTRATION FOR SUCH A SERIOUS PROBLEM IS UNBELIEVABLE - A SERIOUS DEFECT IN ITSELF. I CONCEDER THIS CAR UNSAFE TO DRIVE. *TR

10/28/2014
Components: STEERING
Incident Date: 10/28/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

THE POWER STEERING ON OUR 2012 FORD FUSION STARTED TO SPORADICALLY STOP WORKING AND THEN START WORKING AGAIN ON MULTIPLE OCCASIONS. FORD COULD NOT DIAGNOSE THE PROBLEM DUE TO IT WORKING AT TIME OF SERVICE BUT SUGGESTED THAT IT COULD POSSIBLY BE DUE TO LOW TIRE PRESSURE. AFTER MULTIPLE OCCURRENCES IT FINALLY STOPPED WORKING COMPLETELY. THE FUSION WAS TOWED TO FORD SERVICE WHERE THEY FOUND IT NEEDED REPAIRS OF APPROXIMATELY $1500.00 TO REPLACE A PART IN THE POWER STEERING THAT WAS NOT COVERED UNDER WARRANTY. FORD CUSTOMER CARE OFFERED NO ASSISTANCE ON REPAIRS FOR STEERING FAILURE BUT ONLY TOLD US IT WAS OUR RESPONSIBILITY TO PAY FOR PARTS AND REPAIRS THAT WERE OUT OF THE WARRANTY PERIOD. THERE HAVE BEEN NO RECALLS DUE TO POWER STEERING FAILURE AT THE PRESENT TIME. WE FEEL VERY LUCKY THAT THE STEERING FAILURE DID NOT CAUSE AN ACCIDENT. *TR

10/28/2014
Components: STEERING
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING BECAME INOPERABLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC POWER SYSTEM ASSISTED MODULE NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

10/27/2014
Components: STEERING
Incident Date: 10/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

POWER STEERING ASSIST FAILED. MAKING WHEEL UNTURNABLE. THIS HAS HAPPENED AND BEEN REPLACED NUMEROUS TIMES. *TR

10/27/2014
Components: STEERING
Incident Date: 09/25/2014
Crash: No
Fire: No
Summary

DRIVING DOWN THE ROAD AND IT POPPED UP SERVICE POWER STEERING NOW. SO I DROVE IT ONTO THE STORE. CUT THE CAR OFF CAME BACK OUT OF STORE AND CRANKED MY CAR AND IT THEN SAID SERVICE POWER STEERING NOW TRIED TO BACK UP AND COULDN'T. IT WAS VERY HARD TO TURN. BEEN SITTING IN MY YARD SINCE THEN BECAUSE IT IS SUCH AN EXPENSIVE PROBLEM TO FIX. I PERSONALLY THINK THERE SHOULD BE A RECALL AND FORD NEEDS TO DO IT SOON. *TR

10/25/2014
Components: STEERING
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

WITHIN JUST A COUPLE OF MILES AFTER 36000 WARRANTY EXPIRED THE POWER STEERING DEVELOPED A CLUNK SOUND EVERY TIME I WAS TURNING LEFT OR RIGHT FROM DEAD CENTER, AND IT WAS FELT IN THE STEERING WHEEL. IT FELT LIKE THE SOMETHING WAS LOOSE IN THE POWER STEERING MECHANISM. I TOOK IT TO A MECHANIC AND HE TOLD ME THE IT WAS SO BAD THAT HE WAS SURPRISED I MADE IT TO HIS SHOP WITHOUT AN ACCIDENT. HE TOLD ME THAT THE POWER STEERING HAD TO BE REPLACED. *TR

10/24/2014
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 10/01/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE INTERNAL DOOR HANDLE FAILED TO OPEN THE DOOR. AS A RESULT, THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.

10/24/2014
Components: AIR BAGS
Incident Date: 09/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

JUST CHECKING TO SEE IF THERE IS A RECALL ON THE AIRBAGS IN MY CAR. *TR

10/22/2014
Components: STEERING
Incident Date: 10/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

I HAVE A 2012 FORD FUSION AND MY VEHICLE HAS LOST POWER STEERING DUE TO THE ADVANCED TRAC AND POWER STEERING ASSIST FAULT. - I WAS BACKING OUT OF MY DRIVEWAY LUCKILY I DID NOT HIT ANYTHING OR ANYONE. I COULD NOT IMAGINE THIS HAPPENING WHILE ON THE FREEWAY, THIS IS EXTREMELY DANGEROUS. THIS SHOULD BE A RECALL, CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING LIKE THIS. FORD NEEDS TO STEP UP AND TAKE CARE OF THIS PROBLEM - I WILL NEVER BUY ANOTHER FORD IF THIS IS NOT TAKEN CARE OF. *TR

10/22/2014
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 10/17/2014
Crash: Yes
Fire: No
Summary

ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649303. *DSY *TR

10/22/2014
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 10/17/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649298. *DSY *TR

10/22/2014
Components: STEERING
Incident Date: 10/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

I WAS DRIVING AND THE POWER STEERING WENT OUT. THE LIGHT CAME ON AND A MESSAGE THAT SAID IT WAS THE POWER STEERING. I WAS UNABLE TO TURN THE WHEEL. ONCE I TURNED THE CAR OFF AND BACK ON IT WAS FIXED. *TR

10/20/2014
Components: STEERING
Incident Date: 10/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WHEN DRIVING THE VEHICLE HOME ON MY NEIGHBORHOOD STREET, THE ADVANCETRAC/POWER STEERING WARNING CAME ON AND I SUDDENLY LOST MY POWER STEERING. I WAS ABLE TO PULL IN MY DRIVEWAY AND PARK THE VEHICLE. I LOOKED ONLINE FOR POSSIBLE SOLUTIONS AND FOUND THAT THERE WERE A LOT OF OTHER PEOPLE WHO'VE HAD THIS SAME PROBLEM. I TRIED TO RESTART THE CAR HOPING THAT WOULD FIX IT, WITH NO LUCK. THIS IS A SERIOUS SAFETY HAZARD! NOT HAVING THE ABILITY TO STEER A VEHICLE COULD RESULT IN AN ACCIDENT VERY EASILY. I DROVE THE VEHICLE TO MY LOCAL DEALERSHIP (USING A LOT OF MUSCLE) AND AM AWAITING A RESPONSE FROM THEM. THIS IS SOMETHING THAT FORD SHOULD ISSUE A RECALL ON. WHAT IS MORE CONCERNING IS THAT THEY ISSUED A RECALL ON A VERY SIMILAR PROBLEM ON THE EXPLORERS AND ESCAPES. WHY WOULD THEY NOT HAVE DONE IT FOR THE FUSION TOO!? I HOPE THEY GET THIS RESOLVED BEFORE SOMEONE IS BADLY INJURED OR KILLED DUE TO THIS FAULTY DESIGN. *TR

10/19/2014
Components: STEERING
Incident Date: 09/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

DRIVING DOWN THE ROAD AND ALL OF A SUDDEN WARNING SIGNAL WENT OFF AND THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I HAD NO POWER STEERING. I WAS COMING UP TO A RED LIGHT, SO I WAS ABLE TO STOP. I TURNED THE CAR OFF AND TURNED IT BACK ON AND EVERYTHING WAS FINE. THIS HAS HAPPENED TWICE NOW TO ME WHILE DRIVING THIS CAR. THIS IS VERY UNSAFE BECAUSE YOU LOOSE ALL CONTROL OF STEERING AT THE TIME! *TR

10/17/2014
Components: UNKNOWN OR OTHER
Incident Date: 10/15/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

BACKED OUT OF A PARKING SPOT AND TURNED INTO A CAR COMING AROUND THE CORNER, BACKUP SENSORS DID NOT GO OFF UNTIL AFTER THE IMPACT. NOBODY WAS HURT BUT THE BUMPER WAS DAMAGED BY THE ACCIDENT. THE SENSORS WERE ON AT THE TIME OF THE ACCIDENT.

10/16/2014
Components: STEERING
Incident Date: 01/18/2013
Crash: No
Fire: No
Summary

I DROVE TO THE BANK TO CASH A CHECK. VEHICLE IS FINE DRIVING THERE WHEN I WENT TO LEAVE AND BACK OUT OF MY PARKING STALL I HAD NO POWER STEERING AT ALL. *TR

10/16/2014
Components: EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 06/25/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

USB PORT TABS LOOSE ON THE BEZEL. FORD REPLACED USB PORT AND BEZEL. *TR

10/16/2014
Components: SEAT BELTS
Incident Date: 12/24/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS UNABLE TO FASTEN THE DRIVER'S SIDE SEAT BELT. DROVE STRAIGHT TO THE FORD DEALERSHIP. FORD REPLACED SEAT BELT BUCKLE. *TR

10/16/2014
Components: AIR BAGS
Incident Date: 09/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

DRIVER'S SIDE AIR BAG LIGHT CAME ON AND STAYED ON. DROVE VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT ON. EEC TESTED AND RECEIVED B0020-13, PINPOINT TESTED; FOUND NO CIRCUIT CONCERNS AND RESISTANCE 2.4OHMS TO SIDE AIR BAG. FORD TECH CLEARED CODES AND THEY CAME BACK. ORDERED SENSOR ASSEMBLY. REPLACED RCM AS PER MANUAL. RETESTED OK *TR

10/16/2014
Components: EXTERIOR LIGHTING,STRUCTURE
Incident Date: 04/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

LEFT LICENSE PLATE LIGHT SOCKET SCREW WOULD NOT TIGHTEN. WHEN CLOSING THE TRUCK, THE LAMP ASSEMBLY WOULD HANG DOWN A LITTLE ON LEFT SIDE. I TIGHTENED THE SCREW AND FOUND IT TO BE STRIPPED. TOOK VEHICLE TO FORD DEALERSHIP. FORD REPLACED THE LICENSE PLATE LAMP ASSEMBLY. *TR

10/16/2014
Components: EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 09/17/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

SECOND ATTEMPT TO REPLACE AND OR FIX USB PORT. PULLED OUT RETAINER. REPLACED USB PORT AND COVER DUE TO PULLED OUT OF RETAINER. *TR

10/16/2014
Components: AIR BAGS
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

DRIVER'S SIDE AIR BAG LIGHT CAME ON FOR THE 2ND TIME. TOOK VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT TO BE ON. FORD CHECKED CONNECTOR TO AIR BAG MODULE AND FOUND CONNECTOR WAS FAULTY SO THEY REPLACED CONNECTOR. CHECKED OK. *TR

10/16/2014
Components: SEATS
Incident Date: 04/13/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS STOPPED AT A RED LIGHT WHEN A TOYOTA COROLLA REAR-ENDED MY VEHICLE. THE SPEED OF THE COROLLA WAS PROBABLY BETWEEN 40 - 50 MILES / HOUR BASED ON A ROAD SPEED OF 40 MILES / HOUR. MY DRIVER SEAT COLLAPSED BACKWARD DURING THE IMPACT LEADING TO INJURY OF BOTH MY SHOULDERS, BURST A COUPLE OF CERVICAL SPINE DISCS, LEAD TO BULGING THORACIC DISCS AND A SLIPPED LUMBAR VERTEBRAE, BILATERAL KNEE INJURY FROM SLIDING UP THE CHAIR, LEFT PERENNIAL NERVE PARESIS, INTERMITTENT NUMBNESS OF UPPER AND LOWER EXTREMITIES AND CHRONIC BACK PAIN. I WAS LUCKY THAT NOBODY WAS SITTING BEHIND ME IN THE CAR, OTHERWISE MY HEAD WOULD HAVE IMPACTED THEIR BODY PARTS. I CONTACTED FORD COMPANY TO INQUIRE ABOUT FAILURES OF THEIR SEATS IN REAR-END IMPACTS. INITIALLY, THEY OFFERED TO INSPECT THE CAR SEAT TO ASSESS IF A FAILURE HAS OCCURRED AND FIX IT. HOWEVER, A COUPLE OF DAYS LATER, I WAS DISMAYED TO HEAR FROM THEM THAT IF I WANTED TO FILE A CLAIM FOR MEDICAL BILLS THEN I SHOULD DO THAT WITH MY CAR INSURANCE COMPANY AND FORD WOULD MITIGATE THE INSURANCE COMPANY LOSSES. CAR SEATS SHOULD NOT COLLAPSE BACKWARD IN CASES OF INTERMEDIATE SPEED ACCIDENTS SINCE THAT COULD EXACERBATE SPINE INJURIES. ALSO, FOR THE COMPANY TO DECLINE TO INSPECT MY CAR SEAT FOR DEFECTS BASED ON THEIR LEGAL COUNSEL RECOMMENDATIONS SHOW LACK OF CARE FOR THEIR CUSTOMERS. I DID SOME LITERATURE AND ACCORDING TO IT, WHEN CAR SEATS COLLAPSE DURING REAR-END ACCIDENTS THERE IS A LACK OF SUPPORT OF THE SPINE. EVEN FORD'S WEBSITE CLAIM THAT THEIR CARS ARE SAFE IN REAR-END IMPACTS UP TO 60 MILES / HOUR. I HAVE PROOF THAT THE INJURIES SUSTAINED WERE DUE TO THE CAR ACCIDENTS. ABOUT 3 WEEKS PRIOR TO THE ACCIDENT, I HAD AN MRI OF WHOLE SPINE WHICH DID NOT SHOW THE ABOVE MENTIONED INJURIES ON FOLLOW UP MRI AFTER THE ACCIDENT. *TR

10/16/2014
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 10/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 10/7/2013, CALL ROADSIDE RESCUE TO JUMPSTART VEHICLE. I LET THE VEHICLE IDLE FOR A BIT, HOPING TO RECHARGE THE BATTERY BACK TO FULL FUNCTION. ON 10/8/2013 CALLED ROADSIDE RESCUE TO JUMPSTART VEHICLE FOR THE 3RD TIME AND THEN DROVE TO FORD DEALERSHIP. WITH GREAT HESITATION, FORD REPLACED THE BATTERY. I HAD TO TELL THE TECHNICIAN TO LOOK AT THE BATTERY'S YELLOW LIGHT. *TR

10/16/2014
Components: STRUCTURE,WHEELS
Incident Date: 12/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

ALL 4 CENTER CAPS/HUB CAPS WERE LOOSE AND 2 FELL OFF WHILE I WAS CLEANING THE TIRES. FORD DEALERSHIP REPLACED ALL 4 PLASTIC CENTER CAPS. PART NUMBER 9E5Z 1130A. *TR

10/14/2014
Components: STEERING,SERVICE BRAKES
Incident Date: 10/13/2014
Crash: No
Fire: No
Summary

I WAS DRIVING AT A SPEED OF NO MORE THAN 40 MPH. I WAS ON MY WAY HOME FROM PICKING Y CHILDREN UP FROM SCHOOL WHEN THE POWER STEERING WENT COMPLETELY OUT ON MY CAR. THERE IS A WARNING LIGHT ON IN MY VEHICLE THAT SAYS SERVICE POWER STEERING NOW AND SERVICE ADVANTRAC. THIS IS THE FIRST TIME THIS HAPPENED. I HAD MY TWO YOUNG CHILDREN WITH ME THE TIME IT WENT OUT. THE STEERING BECAME EXTREMELY HARD TO CONTROL HOWEVER NO ACCIDENT OCCURRED. THE BRAKES BECAME HARD TO APPLY. IF I HAD BEEN GOING A FASTER SPEED WHEN IT HAPPENED I FEEL AS THOUGH A WRECK WOULD HAVE OCCURRED. I HAVEN'T TRIED THE RESTART METHOD BECAUSE OF STORMS. THERE IS LESS THAN 70,000 MILES ON MY CAR AND THIS IS MESSED UP. I HAVE READ OTHER COMPLAINTS ABOUT THIS AND I THINK ITS SOMETHING FORD SHOULD ISSUE A RECALL FOR. I HAVE ONLY HAD THIS CAR ABOUT 5 MONTHS. I SHOULD NOT HAVE TO PUT 1500-2000 DOLLARS INTO A REPAIR FOR IT. THANKS FOR INVESTIGATING THIS. *TR

10/14/2014
Components: STEERING
Incident Date: 08/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA8CR******
Summary

THE POWER STEERING ON THIS VEHICLE HAS CONSTANTLY LOST POWER. THIS OCCURS WHILE DRIVING. THE ONLY WAY TO FIX THE ISSUE IS TO TURN OF THE VEHICLE AND RESTART THE CAR. THIS IS VERY DANGEROUS, ESPECIALLY WHILE DRIVING. *TR

10/14/2014
Components: STEERING
Incident Date: 10/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER STEERING FAILED AND SENSORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INDICATED THAT THE SENSORS DISPLAYED SERVICE ADVANCED TRAC AND SERVICE POWER STEERING NOW. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND TURNED OFF AND RESTARTED THE VEHICLE. UPON RESTARTING THE VEHICLE, THE SENSORS REMAINED ILLUMINATED. THE CONTACT PARKED THE VEHICLE DUE TO THE SAFETY CONCERN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

10/13/2014
Components: STEERING
Incident Date: 10/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA2CR******
Summary

LOST POWER STEERING ABILITY WHEN DRIVING TO WORK. *TR

10/13/2014
Components: STEERING,ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L37CR******
Summary

WHILE TURNING AFTER COMING TO A STOP, THE VEHICLE TRACTION CONTROL AND POWER STEERING WARNINGS POPPED UP AND CAR LOST ALL POWER STEERING ABILITY. THE VEHICLE WAS NO LONGER SAFELY OPERABLE WHILE HAVING NO LISTED ERROR CODES. THE VEHICLE HAS BEEN ESTIMATED TO REQUIRE REPLACEMENT ELECTRONIC POWER STEERING GEAR AT A $2000 PRICE TAG. *TR

10/13/2014
Components: STEERING
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

THE CAR HAD NO POWER STEERING UPON STARTING IT FOR AN AFTERNOON TRIP. WORKED FINE IN THE MORNING, NO INDICATION OF ANY ISSUES. 2 WARNING ITEMS APPEARED. "SERVICE ADVANCETRAC SYSTEM" "POWER STEERING ASSIST FAULT" DRIVEN TO THE LOCAL FORD DEALERSHIP (SPRADLEY BARR) TODAY, MONDAY, OCTOBER 14TH AND WAS CALLED BACK 4 HOURS LATER WITH A DIAGNOSIS. THE POWER STEERING ASSIST SYSTEM NEEDED TO BE REPLACED TO THE TUNE OF $2,150. HE WAS GOING TO THROW IN THE ALIGNMENT FOR FREE. THIS IS AN ONGOING PROBLEM. A FACTORY RECALL NEEDS TO BE ISSUED. NUMEROUS COMPLAINTS ON THIS EXACT TOPIC WITH THE 2010-2012 FORD FUSIONS CAN BE FOUND ONLINE. THIS CAR IS 6,000 MILES OUTSIDE OF POWERTRAIN WARRANTY. THERE IS NO REASON YOU SHOULD HAVE TO SPEND $2,100 ON A 2 YEAR OLD CAR. IT'S NOT GETTING FIXED ON MY DIME AND IT CAN SIT IN THE GARAGE NOT BEING DRIVEN UNTIL A BETTER SOLUTION IS FIGURED OUT. I HAVE ALWAYS BEEN ABLE TO DRIVE MY CAR 100K MILES WITH REGULAR SERVICE BEING DONE BEFORE ANY MAJOR REPAIRS WERE NECESSARY. *TR

10/13/2014
Components: STEERING
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

BOUGHT THE CAR 7/12/2013 ABOUT 3 MONTHS AFTER PURCHASE. BACKING OUT OF DRIVEWAY ON BUSY STREET, POWER STEERING WENT OUT RIGHT IN THE MIDDLE OF THE STREET , THANK GOD THERE WASN'T A CAR COMING UP ON ME,, COULD BARELY TURN IT TO PULL TO THE SIDE, SHUT IT OFF AND ON AND THE POWER ASSIST WAS OK.. TILL ABOUT 3 MONTHS LATTER WAS ON THE FREEWAY AND WITHOUT WARNING, BOOM,, NO POWER STEERING. WAS ABLE TO PULL OFF TO THE SIDE, TURNED IT OFF, THEN ON THEN IT WORKED AGAIN,, TOOK IT TO THE DEALER 4/14/2014 THEY SAID IT WOULD COST ALMOST 1,800.00 TO FIX AND ITS NOT COVERED ON THE WARRANTY,,, DROVE OFF, BECAUSE IM A SINGLE DAD WITH 2 DAUGHTERS, NOW I CANT TRUST DRIVING THAT CAR ANY MORE , BECAUSE I DON'T KNOW WHEN THE STEERING IS GOING OUT,, LAST TIME IT WENT OUT AND STAYED OUT,, STILL MAKING PAYMENT AND HAVEN'T DRIVEN CAR IN 2 MONTHS,, DON'T KNOW WHAT TO DO,, DON'T HAVE THE MONEY TO FIX IT,, THIS CAR SHOULD BE RECALLED FOR SAFETY REASONS,,, CONTACTED FORD AND THEY SAID TUFF-[XXX],,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/13/2014
Components: STEERING
Incident Date: 04/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

I WENT OUT TO START MY CAR IN MY DRIVEWAY AND THE STEERING WAS COMPLETELY LOCKED UP. I HAD THE CAR TOWED TO MY LOCAL DEALERSHIP AND WAS TOLD THIS HAD BEEN HAPPENING A LOT ON THE 2012 FUSIONS. THE TOTAL COST TO REPAIR MY STEERING WAS $1,846. THE RECEIPT STATES THE FOLLOWING: "OWNER REPORTS NO POWER STEERING AND SERVICE ADVANCE TRACK LIGHT ON. TOWED IN. DIAGNOSED AND REPLACED INOPERABLE EPAS STEERING GEAR. RE-TEST. OK." THE PARTS REPLACED WERE AE5Z-3504-CE GEAR ASY - STEERING. *TR

10/12/2014
Components: STEERING,SUSPENSION
Incident Date: 09/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

WHILE TRAVELING HOME ON THE INTERSTATE WITH MY SPOUSE AND CHILD, THE CAR WARNING SYSTEM SUDDENLY FLASHED "POWER STEERING FAILURE" AND "AUTO TRACTION FAILURE" AND I LOST POWER STEERING IN THE VEHICLE. IN THIS FRIGHTENING MOMENT, THE CAR WAS DIFFICULT TO DRIVE AS WE SLOWED TO A SAFE SPEED AND RETURNED TO OUR HOME. ON OCTOBER 1, 2014 MY WIFE ATTEMPTED TO DRIVE THE CAR BUT WAS PHYSICALLY UNABLE TO BACK THE VEHICLE OUT OF THE DRIVE AS THE POWER STEERING FAILED. I CONTACTED OUR DEALER AND WAS TOLD THAT IT COULD BE A VERY EXPENSIVE PART (THE RACK) COSTING $1800.00 AS ANOTHER FUSION WAS AT THE DEALERSHIP AT THAT TIME WITH 73,000 MILES HAVING THAT PART REPLACE. I WAS ASTOUNDED. ON OCTOBER 2ND, I CAREFULLY WITH GREAT DIFFICULTY NAVIGATED THE CAR TO THE DEALERSHIP, HERE IT WAS DETERMINED THAT THE POWER STEERING RACK WOULD HAVE TO BE REPLACED. IN CONVERSATION WITH THE SERVICE MANAGER I WAS INFORMED THAT I HAD DONE NOTHING WRONG AND THAT THERE WAS NO PREVENTATIVE MAINTENANCE THAT COULD HAVE BEEN PERFORMED, BUT THAT THE PART SIMPLY FAILED. IT IS MY CONTENTION THAT THE PART WAS NOT MADE PROPERLY AND THAT IT IS A SAFETY HAZARD. I HAVE CALLED FORD TWICE ON 10/02 AND 10/10 AND HAVE RECEIVED ABSOLUTELY NO HELP OR SATISFACTION. I HAVE CALLED THE FORD DEALERSHIP AND HAVE NOT RECEIVED SATISFACTION TO THIS POINT. THIS IS A DANGEROUS SITUATION WITH A DEFECTIVE PART THAT FORD HAS PRODUCED, BUT IS UNWILLING TO REPLACE. I RESPECTFULLY REQUEST THAT THE NHTSA INTERVENE IMMEDIATELY AND ISSUE A RECALL FOR THIS DANGEROUS SITUATION BEFORE LIFE IS LOST. *TR

10/12/2014
Components: ENGINE
Incident Date: 10/12/2014
Crash: No
Fire: No
Summary

WITHOUT ANY ISSUES IN THE 6 MONTHS I'VE OWNED THE CAR, THE ENGINE SHUT DOWN. THE BATTERY APPEARED FULL. GAS TANK IS FULL. AFTER ONLY DRIVING FOR 1/4 MILE, THE STOP SAFELY NOW WARNING LIGHT CAME ON AND CAR SHUT DOWN. LUCKILY WE WERE RIGHT NEXT TO A CONVENIENCE STORE AND WERE ABLE TO GET AWAY FROM TRAFFIC. IF WE WERE ON A 2 LANE ROAD, WE WOULD OF BEEN STUCK IN THE MIDDLE OF TRAFFIC. WE WERE ABLE TO RESTART AND MOVE 10 FT AT A TIME. STILL WAITING FOR DIAGNOSIS. *TR

10/11/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 06/05/2013
Crash: No
Fire: No
Summary

TWO FAILURES RESET BY TURNING CAR OFF AND ON. ONE, PERMANENT, STILL NOT WORKING. WORST FAILURE WAS THE SECOND ONE WHILE ON THE FREEWAY. *TR

10/09/2014
Components: STEERING
Incident Date: 08/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

FAILURE OF POWER STEERING ASSIST, WARNING LIGHT APPEARED, RESTARTED CAR AND PROBLEM RESOLVED. REOCCURRED A COUPLE OF DAYS LATER AND WILL NOT RESOLVE ITSELF. FORD DEALER SAYS IT WILL COST $1800 TO FIX(STEERING GEAR REPLACEMENT). CAR HAS LESS THAN 60000 MILES AND SHOULD BE UNDER WARRANTY??? *TR

10/09/2014
Components: STEERING
Incident Date: 08/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

AS I WAS PULLING OUT OF THE CHURCH PARKING LOT AFTER SUNDAY SERVICES, THE POWER STEERING SUDDENLY FAILED AND I SAW AN ERROR MESSAGE ON THE DASH READOUT INDICATING A POWER STEERING "FAULT." I WAS ABLE TO DRIVE THE SIX MILES HOME WITH EXTREME DIFFICULTY STEERING THE CAR. AFTER PARKING THE CAR AT HOME FOR A FEW HOURS, I RESTARTED THE CAR AND THE POWER STEERING THEN WORKED OK. I TOOK CAR NEXT DAY TO FORD DEALER WHO REPLACED THE POWER STEERING MODULE UNDER WARRANTY. POWER STEERING HAS WORKED OK SINCE THEN. *TR

10/08/2014
Components: STEERING
Incident Date: 08/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE, WITH LOW MILEAGE. *SMD THE ELECTRONIC STEERING GEAR WAS REPLACED *JB

10/08/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/06/2014
Crash: No
Fire: No
Summary

THIS HAS HAPPENED TO MY 2012 FORD FUSION TWICE. I JUST GOT MY CAR BACK FROM THE FORD DEALERSHIP REPAIR CENTER AND A WEEK LATER THE POWER STEERING GOES OUT WHILE I AM DRIVING. THE ROD AND PINION WAS REPLACED THE FIRST TIME MY 2012 FORD FUSION WAS PUT IN THE SHOP. THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK LIGHT CAME ON BOTH TIMES. *TR

10/08/2014
Components: STEERING,EQUIPMENT ADAPTIVE/MOBILITY,SERVICE BRAKES
Incident Date: 11/05/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED. *TR

10/07/2014
Components: STEERING
Incident Date: 10/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

WHILE DRIVING APPROXIMATELY 30 MPH, I HEARD SEVERAL BEEPS AND THEN I LOST POWER STEERING. THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I DROVE THE REST OF THE WAY TO WORK (APPROXIMATELY A 10 MINUTE DRIVE) WITHOUT POWER STEERING. WHEN I STARTED THE CAR AGAIN SEVERAL HOURS LATER, I HAD POWER STEERING AGAIN, BUT DROVE THE CAR STRAIGHT TO MY LOCAL FORD DEALERSHIP. IT WAS DETERMINED THAT THERE IS A FAULTY SENSOR CAUSING THE POWER STEERING ISSUE. THIS WOULD BE COVERED BY THE 3 YEAR/36,000 MILE WARRANTY, BUT I WAS OUT OF WARRANTY BY JUST 5 DAYS. THE REPAIR WAS QUOTED AS $1700. I WAS GIVEN A CUSTOMER SERVICE NUMBER TO CALL, AND WAS INFORMED BY A REPRESENTATIVE THAT THERE WAS NOTHING THEY COULD DO TO HELP ME. I CALLED BACK TO THE DEALERSHIP, AND THEY GAVE ME A NEW QUOTE OF $1500, SAYING THAT WAS THE BEST THEY COULD DO. WITH THIS BEING A KNOWN PROBLEM IN 2010-2012 FUSIONS, FORD SHOULD ISSUE A RECALL AND ASSIST ALL THEIR OWNERS! THEY NEED TO STAND BEHIND THEIR WORK, AND CORRECT THE ISSUE. *TR

10/07/2014
Components: STEERING
Incident Date: 06/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE DRIVING THE ELECTRONIC POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. A MESSAGE INDICATED POWER STEERING ASSIST FAULT. STOPPED CAR AND RESTARTED AND PROBLEM STOPPED. HOWEVER IT REAPPEARED LATER ON THE DRIVE HOME. I CONTACTED DEALER AND WAS IMMEDIATELY SCHEDULED IN FOR WARRANTY REPAIR. THE POWER STEERING WAS OUT EVEN AS I DROPPED IT FOR SERVICE. RACK AND PINION STEERING GEAR ASSEMBLY WAS REPLACED UNDER WARRANTY. HAD THIS NOT BEEN A WARRANTY REPAIR, THE BILL WOULD HAVE BEEN NEARLY $2000. THE DEALER WAS VERY CLOSED LIP ABOUT THE ISSUE AND DIDN'T WANT TO GO INTO DETAIL ON WHAT/WHY OR HOW OFTEN THIS HAPPENED. IT SEEMED CLEAR TO ME WHEN I CALLED THAT THEY WERE FAMILIAR WITH THE PROBLEM. EVEN NOW I HAVE NO ASSURANCES THIS WAS REPLACED WITH PARTS OF BETTER QUALITY THAN THE ORIGINAL. *TR

10/07/2014
Components: POWER TRAIN,EXTERIOR LIGHTING
Incident Date: 08/15/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

AS I WAS COMING FROM BIBLE STUDY THIS NIGHT; MY CAR TURNED OFF; I SAW A SCREW DRIVER SYMBOL APPEAR AND IT WENT DEAD. AFTER WAITING FOR AWHILE FOR MY HUSBAND, WE WERE ABLE TO CRANK IT AGAIN AND PROCEED HOME. TWO DAYS LATER; IT DID THE SAME THING. WE TOOK IT TO STOKES OF BEAUFORT, WHERE WE PURCHASED IT AND WAS TOLD THAT THERE WAS A RECALL ON OUR YEAR. THEY ADVISED US TO TAKE IT TO OC WELCH; AND WAS TOLD THERE THAT THEY RECALLED FUSIONS, BUT NOT OUR VIN #, BUT WAS TOLD THAT THEY CHECKED IT AND SO NOTHING WRONG. WE WOULD HAVE TO WAIT TELL IT STOPS COMPLETELY. I DO HAVE EXTENDED WARRANTY; BUT THEY DIDNT SEE THE NEED TO GO ANY FURTHER. DAYS LATER, AFTER COMING FROM THE LAUNDRY MAT, THE SAME THING HAPPENED AGAIN ON TOP OF A BRIDGE WITH MY TWO GRAND BABIES IN THE CAR, IT JUST STOPPED. WHAT AM I TO DO??? *TR

10/07/2014
Components: STEERING,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. UPDATED 12/18/14*CN THE CONSUMER STATED WHEN SHE PRESSED THE ACCELERATED PEDAL, THE VEHICLE SLIGHTLY ACCELERATED, AND THE VEHICLE WOULD ALSO JERK FORWARD. AT TIMES, THE VEHICLE WOULD CUT OFF WHILE DRIVING. UPDATED 01/07/15 *JB

10/07/2014
Components: STEERING
Incident Date: 07/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED WHILE MAKING A LEFT TURN AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE COMPUTER PROGRAM NEEDED TO BE RESET. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED A SERVICE DEFECT ON THE POWER STEERING. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,786.

10/07/2014
Components: STEERING
Incident Date: 10/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

FORD FUSION 2012 ELECTRONIC POWER STEERING FAILURE AT LOW SPEED. THE POWER STEERING OF THE FUSION JUST COMPLETELY FAILED WHILE BRINGING THE CAR TO A STOP. THERE WAS NO ACCIDENT OR IMPACT. THE CAR COULD STILL BE STEERED MANUALLY WITH DIFFICULTY IN MAKING TURNS. TOOK CAR TO THE DEALER AND RECEIVED AN ESTIMATE OF 1800 TO REPAIR A MAJOR PART (COMPLETE ELECTRONIC POWER STEERING ASSEMBLY) ON A 2 YEAR OLD CAR THAT SHOULD NOT FAIL ON IT'S OWN. I HAVE REPORTED THE ISSUE TO FORD CUSTOMER SERVICE AND IT ESCALATED QUICKLY WITHIN THE COMPANY. I'M CURRENTLY WAITING FOR A REGIONAL MANAGER TO GET BACK TO ME REGARDING THE ISSUE IN THE NEXT BUSINESS DAY. THERE ARE NO RECALLS BUT THIS ISSUE SEEMS TO BE WELL DOCUMENTED ON THE WEB AS A PROBLEM WITH THE FUSION BETWEEN THE YEARS 2010 AND 2012. THIS CAR IS IN EXCELLENT SHAPE AND THE DEALER INDICATED THAT THIS IS JUST A PART FAILURE(?) - A VERY EXPENSIVE ONE THAT SHOULD NOT BE DEFECTIVE AFTER ONLY A COUPLE OF YEARS. FAILURE COULD HAVE BEEN DISASTROUS AT HIGHER SPEEDS, HIGHWAYS OR WHEN TRYING TO MAKE A TURN. *TR

10/07/2014
Components: STEERING
Incident Date: 10/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

WHEN MY WIFE STARTED THE CAR AND BEGAN TO BACK STRAIGHT OUT OF THE GARAGE SHE NOTICED A WARNING THAT THE POWER STEERING HAD FAILED AND WAS NOT WORKING AND DID FIND THAT IT WAS NOT WORKING. SHE DROVE THE CAR BACK INTO THE GARAGE AND PARKED IT. LATER, WHEN I STARTED THE CAR THE PROBLEM HAD CLEARED. NO FAULT CODES WERE PRESENT IN THE OBD II MONITOR. *TR

10/06/2014
Components: STEERING,ENGINE AND ENGINE COOLING
Incident Date: 10/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG5CR******
Summary

TRAVELING ALONG AND ACCELERATOR PEDAL DID NOT RESPOND TO PRESSING AND STEERING WAS HARD TO STEER. CAR WAS STILL RUNNING. LOSS OF POWER STEERING AND NO GAS PEDAL. PULLED OVER AND TURNED CAR OFF AND RESTARTED. ISSUE WENT AWAY BUT CAME BACK 20 MILES LATER. I CALLED DEALER SHENANDOAH FORD AND WAS TOLD THIS IS NORMAL AND NOTHING TO WORRY ABOUT AND KEEP DRIVING. *TR

10/06/2014
Components: STEERING
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO REVERSE OUT OF THE DRIVEWAY, THE EPS INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING FAILED AND THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

10/06/2014
Components: STEERING
Incident Date: 05/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

THIS HAS HAPPENED 6 TIMES. I WILL BE DRIVING AND THE POWER STEERING WILL FAIL. AN ALARM WILL SOUND AND THE DISPLAY WILL READ "SERVICE ADVANCETRAK, POWER STEERING FAILURE". POWER STEERING WILL COMPLETELY FAIL AND IT IS EXTREMELY DIFFICULT TO STEER. IT HAPPENS WITH NO WARNING. FORD DEALERSHIP WANTED $116 TO POSSIBLY DIAGNOSE THE PROBLEM. WITH NO GUARANTEE THAT THEY COULD AND THAT PRICE DID NOT INCLUDE ANY ACTUAL FIX. RESTARTING THE CAR WILL FIX IT, BUT IT HAS HAPPENED 5 MORE TIMES. I RAN THE ON BOARD DIAGNOSTIC BUT THEY SAID THAT WOULDN'T BE ACCURATE. SO GLAD I READ THE ARTICLE TODAY AND KNOW IT'S NOT JUST MY CAR. THIS IS SUCH AN UNSAFE PROBLEM TO HAVE. *TR

10/06/2014
Components: STEERING
Incident Date: 10/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

ON 10/5/14 MY STEER WHEEL WAS MAKING A NOISE WHEN I STARTED TURNING IT AND FIGURED I GET IT CHECKED WHEN I WENT TO GET OIL CHANGE NEXT DAY. THE NEXT DAY I WAS DRIVING TO DEALERSHIP AND HALF WAY THERE THE POWER STEERING FAILED AND LIGHT CAME ON. LUCKILY I WAS DRIVING WITH TWO HANDS. *TR

10/06/2014
Components: STEERING
Incident Date: 10/11/2013
Crash: No
Fire: No
Summary

I WAS DRIVING NORMALLY AND TURNED A CORNER AND THE POWER STEERING QUIT WORKING AND I WAS FORCED TO MANUALLY TURN THE CAR AND FIND A SAFE PLACE TO STOP. I RESTARTED THE CAR AND IT DROVE FINE FOR A COUPLE OF WEEKS. I WAS DRIVING AGAIN WHEN THE POWER STEERING QUIT AGAIN AND I COASTED INTO A TURN LANE AND MANAGED TO RESTART THE CAR AGAIN. I DROVE THEN TO MY FORD DEALER AND TOLD THE SERVICE MANAGER WHAT HAD HAPPENED, HE TOLD ME THAT I PROBABLY HAD HIT A BUMP IN THE ROAD AND HAD CAUSED THE COMPUTER TO MALFUNCTION.THE NEXT TIME THIS HAPPENED I WAS IN MY DRIVEWAY BACKING UP SO I JUST RESTARTED THE CAR AND IT WAS FINE.THIS WAS A LEASE CAR THAT I WOULD BE TURNING IN FEB. 2014 SO WHEN I DID I TOLD THE MAN WHO INSPECTED IT ABOUT THE POWER STEERING PROBLEM AND HE SAID HE WOULD NOTE IT AND I THEN GOT A NEW CAR AND FORGOT ABOUT THIS UNTIL I SHOW A REPORT ON THE NEWS AND I DECIDED TO REPORT MY PROBLEM. *TR

10/06/2014
Components: STEERING
Incident Date: 07/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

OCCURRED 3 TIMES WHERE THE TROUBLE INDICATOR LAMP CAME ON AND POWER STEERING WENT OUT. I WAS ABLE TO SHUT THE CAR OFF AND RESTART THEN IT WAS OK THE FIRST TIME AND SECOND TIME. THIRD TIME THE STEERING WENT OUT COMPLETELY WITH NO WARNING WHILE I WAS DRIVING. TROUBLE LIGHT DID NOT COME ON. LOST ALL POWER STEERING. IF MY WIFE WAS DRIVING SHE WOULD NOT HAVE BEEN ABLE TO MAN HANDLE THE STEERING WHEEL TO PULL OFF THE ROAD. HAD THE VEHICLE TOWED TO THE DEALER AND THEY WANTED ME TO PAY $1,300.00 FOR A NEW POWER STEERING RACK AND PINION. I ARGUED THE CAR WAS JUST OUT OF WARRANTY AND THIS WAS A SAFETY ISSUE AND REFUSED TO PAY. THE FSE CALLED AND FORD MOTOR PAID A PORTION OF THE BILL. THIS WAS A VERY UNSAFE ISSUE AND I SHOULD NOT HAVE HAD TO PAY FOR THIS REPAIR BUT I NEEDED TO GET MY CAR BACK SO I SETTLED WITH THEM. *TR

10/06/2014
Components: STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 03/10/2014
Crash: No
Fire: No
Summary

BOUGHT A 2012 FORD FUSION BRAND NEW FROM A DEALERSHIP. FIRST INCIDENT OCCURRED WITHIN FIRST 2 YRS OF OWNERSHIP WHILE DRIVING 45 MPH DOWN AN INCLINE - SUDDEN LOSS OF POWER. IT FELT AS IF IT LOST POWER STEERING AND THOUGHT ENGINE SHUT OFF. DASH ALARMS RANG AND BRIEFLY SAW 'POWER STEERING FAULT' LIGHT UP. TOOK ALL MY POWER TO PULL CAR OFF ROAD AND TO A SAFE COMPLETE STOP.TURNED OFF IGNITION. AFTER A FEW MINUTES RESTARTED IGNITION AND DROVE DIRECTLY TO A DEALERSHIP WITHOUT FURTHER INCIDENT. DEALERSHIP STATED WATER PUMP WAS DEFECTIVE AND SENT A SIGNAL TO THE ENGINE TO SHUT DOWN. PUMP WAS REPLACED SECOND INCIDENT OCCURRED MONTHS LATER WHILE AT A COMPLETE STOP AT A TRAFFIC LIGHT. STEERING WHEEL SUDDENLY LOCKED, AND FELT ENGINE POWER REDUCE. DASH WARNING SOUNDED AND SAW 'POWER STEERING FAULT, SERVICE POWERTRAC' LIGHT UP. TURNED IGNITION OFF AND BACK ON AND WAS ABLE TO DRIVE TO DEALERSHIP WITHOUT FURTHER INCIDENT. WAS TOLD A CHIP REPLACEMENT WAS ISSUED. REPLACED CHIP AND WAS TOLD THAT WOULD EXTEND THE WARRANTY AND RESOLVE ISSUE. CONTINUE TO HAVE ADDITIONAL INCIDENTS (4 TO DATE ) BOTH WHILE MOVING AND AT A STAND STILL WHERE THE DASH WARNING SOUNDED AND FELT A REDUCTION OR LOSS OF POWER, EACH TIME HAVING TO SHUT OFF IGNITION AND RESTART TO CLEAR THE FAULT. DEALERSHIP CONTINUES TO ATTEMPT TO SERVICE WITH NO RESOLVE AS YET. *TR

10/02/2014
Components: STEERING
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

DRIVING IN RUSH HOUR TRAFFIC IN ATLANTA, POWER STEERING FAILED. WARNING LIGHT CAME ON STATING "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC". HAS HAPPENED IN THE PAST AND SIMPLY RESTARTING THE CAR WOULD FIX THE ISSUE. HOWEVER, I HAVE RESTARTED THE CAR 4 TIMES SINCE THEN AND THE ERROR WILL NOT GO AWAY. POWER STEERING ON CAR WILL NOT WORK. *TR

10/02/2014
Components: POWER TRAIN
Incident Date: 09/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

BOUGHT THIS CAR 3 WEEKS AGO WITH 20,500 MI AND IT HAS 21,500 MI ON IT NOW. CAR DROVE WELL AND DID NOT EXHIBIT ANY PROBLEMS DURING SEVERAL TEST DRIVES. ON THE DRIVE TO WORK THE FOLLOWING WEEK THE CAR STARTED SHIFTING HARD BETWEEN 1ST AND 2ND GEARS AND SHUDDER WHEN ACCELERATING FROM A CRAWL AFTER ABOUT 5-10 MINUTES OF STOP AND GO TRAFFIC ON THE FREEWAY. THE PROBLEM IS NOT ALWAYS THERE IN NORMAL DRIVING WHEN SOME SPEED CAN BE REACHED FOR A TIME. BUT IT ALMOST ALWAYS SHOWS UP OR GET MUCH WORSE AFTER THE CAR HAS BEEN IN SLOW MOVING OR STOP AND GO TRAFFIC OR AFTER IDLING HOT FOR SEVERAL MINUTES. TO ME THIS POINTS TO A DEFECT IN THE TRANSMISSION WHICH CAUSES FRICTION AND OVERHEATING CAUSING PREMATURE WEAR OF TRANSMISSION'S INTERNAL PARTS. I'M VERY DISAPPOINTED TO BE HAVING TRANSMISSION PROBLEMS ON A CAR WITH SUCH LOW MILEAGE. I PAID A SIGNIFICANT AMOUNT OF MONEY FOR THIS CAR WITH THE HOPES OF IT BEING A RELIABLE FAMILY CAR FOR SOME TIME TO COME. MY OPINION OF FORD AND ITS RELIABILITY IS EXTREMELY NEGATIVE. THIS IS MY FIRST AND PROBABLY MY LAST FORD. *TR

10/01/2014
Components: POWER TRAIN
Incident Date: 09/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG5CR******
Summary

I BOUGHT THIS CAR FROM A HERTZ DEALER 1 WEEK AGO WITH 45, 589K MILES BEFORE THE INDECENT HAPPENED AS FOLLOWS. I WAS DRIVING MY 2012 FORD FUSION SEL IN THE FAST LANE ON THE FREEWAY GOING APROX 70 MPH. THE CAR SUDDENLY LOST POWER AND ENTERED INTO WHAT I ASSUME WAS SAFE MODE. THERE WAS NO THROTTLE RESPONSE AND THE CAR WAS AT 1K ROUGH IDLE. A WRENCH SYMBOL WAS SHOWN ON THE DISPLAY. I COULD NOT ACCELERATE AND HAD TO COAST ACROSS 4 LANES OF TRAFFIC WHILE LOSING SPEED. I WAS ABLE TO GET TO THE SHOULDER IN TIME BEFORE I LOST ALL MOMENTUM. IT WAS A VERY DANGEROUS SITUATION AND I WAS LUCKY TO HAVE MADE IT TO THE SHOULDER. (DESPITE SEVERAL NEAR MISSES FROM CAR TRAVELING AT FULL SPEED. THANK GOD MY WIFE WAS NOT DRIVING WITH OUR SON IN THE CAR) WHILE ON THE SHOULDER, THE CAR WAS NOT RESPONSIVE TO THROTTLE INPUT AND STAYED IN ROUGH IDLE. I HAD TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE SAFE MODE WAS DEACTIVATED. FIRST ATTEMPT TO GET UNDER WAY FAILED WITH ONLY TRAVELING A 100 FEET. SECOND ATTEMPT TO TURN ON AND OFF THE CAR WORKED AND I WAS ABLE TO SAFELY GET OFF THE FREEWAY AND TAKE SIDE STREETS HOME. THE CAR ONCE AGAIN WENT INTO SAFE MODE WHILE ON CITY STREETS AND THE FIRST ATTEMPT TO "REBOOT" THE CAR WORKED, I WAS ABLE TO ARRIVE AT HOME. THE CAR NOW HAS A CHECK ENGINE LIGHT ON. *TR

10/01/2014
Components: STEERING
Incident Date: 09/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

LEAVING A PARKING SPACE IN A PARKING LOT, LOST POWER STEERING. POWER STEERING IS NOW NOT WORKING. DEALER SAYS THERE IS NO WARRANTY ON VEHICLE FOR PROBLEM. DEALER ALSO SAID THEY HAVE HAD SEVERAL PROBLEMS WITH THE POWER STEERING ON THESE VEHICLES. NOW IT IS MY RESPONSIBILITY TO PAY $1,500.00 + TO FIX A SAFETY HAZARD! I ALSO HAVE A 15 YEAR THAT DRIVES THE CAR REGULARLY. HE IS NO LONGER ALLOWED TO DRIVE THE CAR FOR OBVIOUS SAFETY REASONS. I HAVE ALSO HEARD AND READ ABOUT PROBLEMS WITH THE STEERING LOCKING AS YOU ARE DRIVING. *TR

10/01/2014
Components: STEERING
Incident Date: 09/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO EXIT A PARKING LOT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE EPS INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 12/01/14*LJ UPDATED 5/7/2015 *JS

10/01/2014
Components: EXTERIOR LIGHTING
Incident Date: 09/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE DRIVING AT. NIGHT HEADLIGHTS SPONTANEOUSLY WENT OFF. I TOOK THE CAR TO SEVERAL MECHANICS WHO SAW CONDENSATION BEHIND HEADLIGHT COVER. THEY DIRECTED ME TO TAKE IT TO FORD. SEVERAL FORD MECHANICS TOLD ME THE HEADLIGHT SYSTEM WOULD NEED TO BE REPLACED. THE CONDENSATION WIRING WAS MOST LIKELY DAMAGED CAUSING THE LIGHTS TO STOP WORKING. THEY TOLD ME THIS ONLY HAPPENS WHEN THERE IS A DEFECT AND DIRECTED ME TO FORD CUSTOMER RELATIONS. BECAUSE I AM 2000 MILES OUT OF WARRANTY AND THE SERVICE PLAN I PURCHASED DOES NOT COVER HEADLIGHTS, FORD WILL NOT LOOK FURTHER INTO THIS ISSUE. THE CAR ISN'T EVEN 2 YEARS OLD. SERIOUS SAFETY RISK. NOW I AM FORCED TO BORROW THE FUNDS TO PAY TO FIX THE PROBLEM. *TR

09/30/2014
Components: SERVICE BRAKES
Incident Date: 08/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I BROUGHT MY CAR IN TO THE DEALERS FOR A WARRANTY ISSUE. UPON CHECKING THE VEHICLE, THEY INFORMED ME THE REAR BRAKE PADS WERE WORN TO THE METAL AND WERE DAMAGING THE ROTORS. THEY SUGGESTED IT WAS UNSAFE AS IS AND I SHOULD HAVE THE REAR PADS AND ROTORS REPLACED ASAP. I DRIVE LONG DISTANCES EACH DAY AND USUALLY GET 70-80,000 MILES BEFORE NEEDING THE FRONT PADS REPLACED AND OVER 100,000 MILES BEFORE NEEDING NEW ROTORS REPLACED. I FEEL THERE IS A MAJOR PROBLEM/MALFUNCTION WITH THE REAR BRAKES ON FORD FUSIONS AND THEY SHOULD BE INVESTIGATED AND A SAFETY RECALL ISSUED. *TR

09/30/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WHILE DRIVING DOWN THE ROAD, CAR WENT INTO LIMP MODE AND WARNING LIGHT CAME ON. PULLED CAR OFF ROAD, ENGINE SPUTTERING. TURNED CAR OFF AND BACK ON. ALL OF THE ABOVE ISSUES DISAPPEARED. *TR

09/30/2014
Components: STEERING
Incident Date: 09/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I HAVE A 2012 FORD FUSION 4 DR THAT WE HAVE HAD FOR ABOUT 1 YEAR. I WAS DRIVING THE VEHICLE WHEN ALL OF A SUDDEN A LIGHT CAME ON THE DASH AND I INSTANTLY HAD NO POWER STEERING. I WAS TRAVELLING 65 MPH ON HWY 81 AND LUCKILY WAS ABLE TO GET THE VEHICLE PULLED OVER TO THE SIDE OF THE ROAD. I SHUT THE VEHICLE OFF AND RESTARTED IT AND THE PROBLEM WENT AWAY. I HAVE HAD THIS HAPPEN NOW SEVERAL TIMES AND AM CONCERNED THAT IF I WERE PASSING SOMEONE OR MAKING A TURN AND THE POWER STEERING FAILED I WOULD HAVE AN ACCIDENT. FORD DOES NOT SEEM TO ACKNOWLEDGE THIS PROBLEM.

09/29/2014
Components: AIR BAGS,SEATS
Incident Date: 08/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

PASSENGER AIRBAG INTERMITTENTLY TURNS OFF WHILE A FULL SIZED ADULT IS IN PASSENGER SEAT. *TR

09/29/2014
Components: STEERING
Incident Date: 09/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

WE WERE DRIVING QUITE SLOW THROUGH ROOSEVELT STATE PARK IN NORTH DAKOTA WHEN A WARNING CAME ACROSS OUR DISPLAY SAYING "CHECK POWER STEERING NOW". WE KEPT DRIVING AND CAME ACROSS SOME ROAD CONSTRUCTION, SO WE TURNED THE CAR OFF. WHEN WE STARTED THE CAR TO CONTINUE THROUGH THE PARK, WE HAD NO MORE POWER STEERING. IT BECAME VERY DIFFICULT TO TURN THE CAR WHILE WE LOOKED FOR A SERVICE STATION. THE FORD DEALER IN THAT AREA DID NOT HAVE TIME TO LOOK AT IT FOR 30 DAYS AND THE PERSON AT THE SERVICE STATION TOLD US TO MAN HANDLE IT BACK TO WISCONSIN. THAT IS WHAT WE DID AND TOOK IT DIRECTLY TO THE FORD DEALERSHIP HERE IN MARSHFIELD, WISCONSIN. THEY CLAIMED THERE IS NO WARRANTY AND THAT THE PROBLEM IS UNUSUAL AT THIS LOW MILEAGE. WE ARE PAYING $105 TO GET IT DIAGNOSED AND DO NOT KNOW WHAT IT WILL COST TO REPAIR. I FOUND THAT FORD DOES KNOW THERE IS ISSUES WITH THE POWER STEERING. WE FEEL IT WAS DANGEROUS FOR US TO BE DRIVING THE CAR IN THIS CONDITION. WE ARE VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING DEALT WITH. *TR

09/26/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 09/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA3CR******
Summary

WHEN FIRST STARTING THE CAR AFTER IT HAS BEEN PARKED FOR A WHILE WITH TURNING THE IGNITION ON WITH THE KEY. THE STEERING WHEEL FEELS LIKE IT IS LOCKED IN POSITION AND CAN NOT BE TURNED IN ANY DIRECTION. THIS USUALLY LASTS FOR LESS THAN A MINUTE OR TWO, THEN THE POWER STEERING RETURN AS NORMAL. THIS HAS HAPPENED SEVERAL TIMES NOW IN THE PAST 2 MONTHS AND APPEARS TO BE INCREASING IN FREQUENCY. THE FORD DEALERSHIP AT FIRST REPLACED THE PASSENGER SIDE LOWER ARM AND CHARGED $637. AFTER RETURNING LESS THAN A WEEK LATER TO COMPLAIN THAT THE SAME EXACT PROBLEM WAS STILL HAPPENING. THE DEALERSHIP DID A DIAGNOSTIC CHECK AND SAID IT WAS NOW THE GEAR ASSEMBLY WHICH WOULD COST $1,713.18 WITH PARTS, LABOR AND TAX. *TR

09/23/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I BOUGHT THE CAR USED FROM CARMAX ON APRIL 5, 2014 WITH LESS THAN 15,000 MILES ON IT. APPARENTLY IT PASSED THEIR COMPREHENSIVE 125 PT INSPECTION. SINCE I HAD TO BE BACK AT WORK LATER THIS WEEK, WAS DRIVING BACK TO SACRAMENTO, CALIFORNIA IN OREGON ON MY WAY BACK FROM SEATTLE, WA AFTER DROPPING MY DAUGHTER OFF AT COLLEGE. MADE A LANE CHANGE AT 60 MPH AND NOTICED THE STABILITY CONTROL LIGHT ON AND THE MESSAGES "SERVICE ADVANCETRAC NOW" AND "SERVICE POWERSTEERING NOW" COME ON (I AM DEAF SO I CAN'T HEAR THE CHIMES). STEERING BECAME A INCREASINGLY DIFFICULT, ESPECIALLY ON THE I-5 ON THE MOUNTAIN PASSES IN OREGON. I SLOWED DOWN AND WAS ABLE TO PULL OVER TO THE NEAREST REST STOP. TURNED THE CAR OFF TO LET IT REST AND TURN IT BACK ON. STABILITY CONTROL LIGHT WAS OFF BUT SERVICE POWERSTEERING NOW MESSAGE STILL CAME ON AT SLOWER SPEEDS. STABILITY CONTROL LIGHT CAME BACK ON AGAIN WITH THE "SERVICE ADVANCETRAC NOW" MESSAGE DISPLAYING. DID THIS A FEW TIMES WITH THE SAME RESULTS AND STEERING BECAME INCREASINGLY DIFFICULT. WAS ABLE TO GET THE CAR TO MY AUNT'S WHO LIVES NEARBY IN OREGON. SINCE THE CAR IS STILL UNDER WARRANTY, MY AUNT CALLED FORD WHO THEN SENT OUT A TOW TRUCK TO HAVE IT TOWED TO THE NEAREST FORD DEALERSHIP IN ROSEBURG, OR. WHERE IT'S BEING LOOKED AT. DID SOME RESEARCH AND CAME ACROSS ALL THESE RECENT COMPLAINTS FOR THE SAME YEAR AND MODEL OF MY CAR. NEVER HAD ANYTHING LIKE THAT HAPPENED TO ME BEFORE AND IT WAS A SCARY EXPERIENCE. I OR SOMEONE ELSE COULD'VE BEEN KILLED FROM THIS ISSUE. IT SERIOUSLY NEEDS TO BE ADDRESSED AND DEALT WITH. *TR

09/22/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

WHILE DRIVING, THE CAR BEGAN TO SHAKE AND JERK LIKE THE ENGINE WANTED TO DIE. THEN I LOST ENGINE POWER. THE CAR STILL HAD POWER AND WAS ON, BUT THERE WAS NO THROTTLE WHEN I PUSHED THE GAS. THE ENGINE LIGHT AND A LITTLE WRENCH CAME ON. I PUT IT IN PARK, TURNED IT OFF, RESTARTED IT, AND IT STILL HAD NO ENGINE THROTTLE TO IT. BUT THE CAR HAD A SMALL AMOUNT OF POWER, LIKE I WAS COASTING ALONG, SO THAT I COULD GET THROUGH THE STOP LIGHT AND MAKE IT TO THE SIDE OF THE ROAD. EVERY TIME I TRIED THE GAS PEDAL THOUGH, THERE WAS NO RESPONSE; IT WENT TO THE FLOOR. I WAS AT THE LIGHT BY MY NEIGHBORHOOD, RIGHT BY THE TRAIN TRACKS. THANK GOD I HAD ENOUGH POWER TO GET THROUGH THAT! *TR

09/22/2014
Components: STEERING
Incident Date: 09/20/2014
Crash: No
Fire: No
Summary

I WAS DRIVING MY 2012 FORD FUSION WHEN THE SERVICE POWER STEERING/ SERVICE POWER TRAIN LIGHT CAME ON. WHILE I WAS DRIVING THE STEERING WHEEL BECAME STIFF AND I WAS UNABLE TO TURN THE STEERING WHEEL. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE DEALT WITH ACCORDINGLY. *TR

09/22/2014
Components: AIR BAGS
Incident Date: 09/20/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE CAUSING IT TO CRASH INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK, BACK AND SHOULDER INJURIES. ALSO, THE REAR PASSENGER SUSTAINED HEAD, NECK, BACK AND SHOULDER INJURIES. BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.

09/17/2014
Components: STEERING
Incident Date: 09/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT IMMEDIATELY AFTER STARTING THE ENGINE, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

09/17/2014
Components: STEERING
Incident Date: 09/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

AS OTHER COMPLAINTS, THE POWER STEERING ASSIST FAULTED RESULTING IN NO POWER STEERING. FORTUNATELY, I WAS NOT MOVING AT THE TIME. SAME REPAIR IS REQUIRED AS EVERYONE ELSE TO REPAIR THE POWER STEERING. CONTACTED FORD AND THEY DO NOT HAVE A RECALL. THEY SUGGESTED WE CONTACT THE NATIONAL HIGHWAY TRANSPORTATION AND SAFETY ADMINISTRATION WHICH WE DID. IF ENOUGH PEOPLE COMPLAIN PERHAPS A RECALL WILL RESULT. THIS IS A REAL SAFETY ISSUE ESPECIALLY FOR YOUNG DRIVERS LACKING THE EXPERIENCE TO HANDLE A CAR THAT SUDDENLY LOOSES NORMAL STEERING. *TR

09/16/2014
Components: STEERING
Incident Date: 09/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S MECHANIC SHOP. THE CONTACT WAS A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

09/15/2014
Components: STEERING
Incident Date: 09/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 3 MPH IN REVERSE, THE POWER STEERING SEIZED AND EXCESSIVE FORCE WAS REQUIRED TO MANEUVER THE STEERING WHEEL. THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED THREE TIMES WITHIN ONE WEEK. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 36,000.

09/14/2014
Components: STEERING
Incident Date: 09/14/2014
Crash: No
Fire: No
Summary

STEER FAULT ASSIST WARNING LIGHT CAME ON AND LOST POWER STEERING. *TR

09/13/2014
Components: STEERING
Incident Date: 08/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

THE POWER STEERING SUDDENLY QUIT WORKING ON OUR CAR, SO MY WIFE RESTARTED THE CAR AND IT WORKED FINE AGAIN FOR ABOUT A MONTH. NOW IT HAS SUDDENLY QUIT WORKING AGAIN AND WILL NOT START WORKING AGAIN EVEN IF I RESTART THE CAR. THIS COULD POTENTIALLY BE A VERY DANGEROUS PROBLEM. I HAVE DONE SOME RESEARCH ONLINE, AND THE INTERNET IS FULL OF THIS SAME COMPLAINT ON THE SAME: MAKE, MODEL, AND YEAR OF VEHICLE. *TR

09/12/2014
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/10/2014
Crash: No
Fire: No
Summary

WHILE DRIVING, THE GAS PEDAL BECAME UNRESPONSIVE AND THE ORANGE WRENCH SYMBOL CAME ON. I PULLED OVER AND SHUT THE CAR OFF. I ATTEMPTED TO RESTART THE CAR. THE CAR RESTARTED AND I WAS ABLE TO CONTINUE DRIVING AS NORMAL. THIS PROBLEM HAS OCCURRED APPROX 4 TIMES. EACH TIME WITH THE SAME PRESENTATION AND EACH TIME I WAS ABLE TO RESTART THE CAR. *TR

09/12/2014
Components: STEERING
Incident Date: 09/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L32CR******
Summary

POWER STEERING FAILED AT LOW SPEED (5 MPH) IN HEAVY TRAFFIC. WARNING MESSAGES WERE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." DROVE CAR ABOUT TEN MILES TO MY DESTINATION WITHOUT POWER STEERING (VERY DIFFICULT). TURNED OFF AND RESTARTED BUT PROBLEM HAD NOT CLEARED. TRIED AGAIN NEXT MORNING AND THE POWER STEERING WORKED. THE "SERVICE ADVANCETRAC" MESSAGE CLEARED AFTER ABOUT FIVE MINUTES OF DRIVING. *TR

09/10/2014
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 09/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

I WAS DRIVING DOWNHILL AT A STEADY 60 MPH WITH NO TURNS AND GOT A ERROR MESSAGE ON THE DASHBOARD TO "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC NOW". THE TOW WAS COVERED UNDER ROADSIDE ASSISTANCE, HOWEVER THE ESTIMATE FOR THIS FIX HAS NOT YET BEEN RECEIVED. FOR A BRAND NEW VEHICLE PURCHASED WITH 0 MILES, THIS SORT OF PROBLEM HAS BEEN COMMON AMONG OTHER VEHICLES AND DESERVES A RECALL. HAD I NOT KNOWN WHAT TO DO GIVEN THE SITUATION, THERE COULD HAVE BEEN A VERY BAD ACCIDENT. *TR

09/08/2014
Components: STEERING
Incident Date: 09/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

DRIVING ON INTERSTATE SUDDENLY POWER STEERING STOPPED WORKING. AT THE SAME TIME SERVICE LIGHT APPEARED ON DASHBOARD. *TR

09/08/2014
Components: STEERING
Incident Date: 09/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

ON SEVERAL OCCASIONS THE POWER ASSIST FAILURE LIGHT WOULD COME ON WHILE DRIVING. THE POWER STEERING WOULD GO OUT. YOU WOULD HAVE TO STOP, TURN CAR OFF, WAIT 5 SECONDS THEN START CAR AGAIN. THE POWER STEERING WOULD RE-ENGAGE AT THAT POINT. THEN IT HAPPENS AGAIN A DAY LATER, SOMETIMES MONTHS LATER. *TR

09/07/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 09/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

VEHICLE'S POWER STEERING ASSIST FAILS AT RANDOM WHILE DRIVING. AT THIS POINT, IT BECOMES VERY HARD TO TURN THE STEERING. THE PROBLEM TEMPORARILY RESOLVES IF THE ENGINE IS STOPPED AND RESTARTED AGAIN. THIS POSES A SERIOUS SAFETY ISSUE WHILE DRIVING ON HIGHWAYS OR MAKING SHARP TURNS. ALTHOUGH THIS ISSUE HAS OCCURRED AT LEAST 6TIMES AT RANDOM OCCURRENCES IN THE PAST 2 MONTHS, ON SEP 7 2014, WHEN THE ISSUE OCCURRED AGAIN WHILE DRIVING ON A HIGHWAY, RESTARTING THE ENGINE DID NOT RESOLVE THE ISSUE. THE VEHICLE WAS PURCHASED AS NEW IN NOV 2011 AND APPROX.47000 MILES ON IT. NO ENGINE ISSUES OR SERVICE ENGINE LIGHT WERE PRESENT AT THE TIME OF THE PROBLEM. *TR

09/07/2014
Components: STEERING
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:THE DEALERSHIP HAS BEEN GIVING HER THE RUN AROUND, THE SERVICE MGR ([XXX]) IS ALWAYS TOO BUSY TO LOOK AT HER PAPER WORK; SAYS THEY HAVE BEEN SHORT-HANDED AND I CALLED HIM SEVERAL TIMES WITH NO LUCK; [XXX] ORIGINALLY TOLD ME HE WOULD CONTACT A FORD SALES AGENT TO GET TRY AND GET HER SOME ASSISTANCE BUT NEVER DID. FINALLY, TODAY, 8/5/2014, I SPOKE TO THE GM, [XXX] AND ASKED ABOUT A CREDIT CARD FORD SUPPOSEDLY HAS TO HELP WITH REPAIRS. HE CALLED ME BACK AND SAID THE APPLICATION HAD TO BE MAILED IN, WHICH WILL TAKE EVEN LONGER TO SEE IF MY MOM WOULD GET APPROVED. THERE WAS NOTHING ELSE HE COULD DO. MY MOM IS STILL TRYING TO COME UP WITH THE MONEY. SHE HAS BEEN WITHOUT A CAR FOR THREE WEEKS! THIS IS SO HORRIBLE THE RUN-AROUND I'VE BEEN GETTING AND ESPECIALLY HER. I HAVE REPORTED TO BBB, NHTSA (ODI# 10618045) AND YOUR CUST RELATIONS WITH NO HELP FROM FORD, HER CASE# IS CAS-[XXX] - VIN# [XXX] AND ALL CUST RELATIONS SAY IS I'M SORRY; THAT IS NOT HELPING WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:MY MOM NEED HER REPAIRS PAID BY FORD; THERE IS NO WAY A CAR THAT NEW SHOULD HAVE SOMETHING MAJOR HAPPEN TO IT. AT THIS POINT THE WARRANTY IS NOT IMPORTANT; SHE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED OR VICE VERSA. THIS SHOULD BE A RECALL AND THIS IS A SAFETY ISSUE. CALL ME WITH YOUR DECISION, [XXX] OR SEND EMAIL TO [XXX] ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 36,744 WHERE IS YOUR VEHICLE NOW : AT HOME NOW HAVE YOU CONTACTED THE DEALER :YES DEALER NAME : [XXX] CONTACT INFORMATION FIRST NAME :[XXX] LAST NAME :[XXX] ADDRESS :[XXX] CITY : [XXX] EMAIL ADDRESS :[XXX] PHONE NUMBER :[XXX] SENT FROM WINDOWS MAIL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/04/2014
Components: STEERING
Incident Date: 09/03/2014
Crash: No
Fire: No
Summary

WHILE DRIVING AT 45 MPH, MY POWER STEERING STOPPED WORKING. I WAS ABLE TO PULL SAFELY TO THE SIDE OF THE ROAD, BUT COULD NOT STEER THE VEHICLE. I TURNED THE VEHICLE OFF, AND STARTED IT AGAIN. THE POWER STEERING WORKED AGAIN FOR 2 MORE MILES, AND THEN WENT OUT AGAIN. I TURNED THE VEHICLE OFF AND RESET THE STEERING AGAIN. AFTER DRIVING 3 MORE MILES, THE POWER STEERING STOPPED WORKING AGAIN. WHEN I WENT TO THE FORD DEALERSHIP TO HAVE THIS FIXED, THEY TOLD ME THAT THEY COULD NOT DO ANYTHING TO FIX THE PROBLEM UNLESS THE POWER STEERING WAS NOT WORKING AT THAT PARTICULAR MOMENT. THIS COULD BE A POTENTIALLY FATAL PROBLEM, DEPENDING ON SPEED, TRAFFIC, AND ROAD CONDITIONS. *TR

09/04/2014
Components: STEERING
Incident Date: 08/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG7CR******
Summary

I WAS APPROACHING A RED LIGHT AND ALL OF A SUDDEN MY POWER STEERING WENT OUT. THE DASHBOARD AT THE SAME TIME READ STEERING FAULT SERVICE NOW! I AM LUCKY THAT I WAS NOT ON THE HIGHWAY OR THAT MY GRANDCHILDREN WERE NOT IN THE CAR. I AM SCARED TO DRIVE THE CAR. IT'S AT SERVICE NOW AND THEY CLAIM THERE IS NOTHING WRONG. *TR

09/03/2014
Components: STEERING
Incident Date: 08/29/2014
Crash: No
Fire: No
Summary

WAS DRIVING AROUND 30MPH DOWN A RESIDENTIAL STREET WHEN MY POWER STEERING LIGHT CAME ON AND I SUDDENLY LOST POWER STEERING. LUCKILY I WAS ON A SLOW STREET WITH NOT MANY CARS BUT HAD THERE BEEN A CAR IN FRONT OF ME, I WOULD'VE CRASHED. LOOKED INTO IT AND IT WAS A FAULTY POWER STEERING RACK, SOMETHING FORD HAS HEARD ABOUT A LOT BUT HASN'T ACKNOWLEDGED IT AS OF YET. *TR

09/01/2014
Components: STEERING
Incident Date: 07/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

ON 7|8|2014 I BOUGHT A FORD FUSION AT MANDAL IN D'IBERVILLE. ON 7|21|2014 UNTIL 8|4|2014, IT WAS BROUGHT TO THE SHIP DUE TO STEERING REPAIR WHICH COST ME $50 OUT OF POCKET (COSTING THE WARRANTY $1661.14). ON 8|20|2014, THE CAR MADE A COMPLETE STOP IN TRAFFIC WHILE I WAS DRIVING IT. MANDAL INSTRUCTED ME TO CALL A TOW SERVICE TO HAVE THEM TOW THE CAR BACK TO THE DEALERSHIP. IT IS CURRENTLY STILL IN THE SHOP DUE TO FRONT END LOSE. THEY ARE NOW TELLING ME THAT IT WILL COST ME $165 PLUS TAXES OUT OF POCKET. I'VE CALLED AND SPOKEN TO THEM AND THEY ARE GIVING ME A HARD TIME SAYING THAT THEY HAVE NOTHING ELSE TO DO WITH IT BECAUSE IT IS NO LONGER THEIR RESPONSIBILITY. I HAVE HAD THIS CAR FOR LESS THAN TWO MONTHS AND IT IS ALREADY COSTING ME TOO MUCH. THEY ARE REFUSING TO RETURN THE CAR. I AM FRUSTRATED AND VERY DISAPPOINTED IN THE SERVICE THAT I HAVE RECEIVED AT MANDAL AND TRULY BELIEVE THAT I WILL NEVER AGAIN MAKE A PURCHASE WITH THEM NOR WILL I RECOMMEND THEIR BUSINESS TO ANYONE. IS THERE ANYTHING THAT I CAN DO ABOUT THIS? I REALLY NEED TO RETURN THE CAR AND BUY ANOTHER BECAUSE I AM SEVERELY DISSATISFIED WITH THE OVERALL SERVICE THAT I HAVE RECEIVED THUS FAR. *TR

09/01/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS DRIVING ON INTERSTATE 70 AT APPROXIMATELY 65 MPH WHEN I SUDDENLY LOST ALL ENGINE POWER. I WAS ALMOST HIT BY A SEMI TRAVELING BEHIND ME BECAUSE MY VEHICLE HAD ABSOLUTELY ZERO ACCELERATION. THE "WRENCH" LIGHT ON MY CAR CAME ON AT THE SAME TIME THIS HAPPENED. THE SEMI BEHIND ME SWERVED TO MISS ME AND I WAS ABLE TO GET MY CAR OFF TO THE SIDE OF THE ROAD. LIGHTS, CLIMATE CONTROL (A/C), RADIO, ETC. WORKED FINE. ENGINE STILL RAN BUT WOULD NOT MOVE FORWARD. I TURNED THE CAR OFF TO CALL FOR ASSISTANCE. UPON SEEING IF THE CAR WOULD RE-START, IT DID AND NO "WRENCH" LIGHT APPEARED. I WAS ABLE TO THEN GET THE CAR TO MY LOCAL FORD DEALERSHIP, BUT BEING A HOLIDAY THEY WERE CLOSED. I COULD HAVE BEEN KILLED WHEN THIS HAPPENED ON THE INTERSTATE WITH THE SEMI BEHIND ME!! SOUNDS LIKE SOME KIND OF FUEL INJECTOR OR THROTTLE PROBLEM. MY VEHICLE IS NOT EVEN 3 YEARS OLD AND I BOUGHT IT BRAND NEW IN DEC. 2011. *TR

08/31/2014
Components: STEERING
Incident Date: 08/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

MY WIFE WAS COMING HOME FROM THE STORE ON A BACK ROAD AND SLOWED FOR A CURVE AND SHE SAID THE POWER STEERING JUST QUIT WORKING WITH A WARNING LIGHT POWER ASSIST FAILURE SHE CALLED ME AND I TOLD HER TO CUT THE ENGINE OFF AND RESTART THE CAR NOW IT WORKS .BUT I BOUGHT THIS CAR FOR MY DAUGHTER TO DRIVE AND IT HAPPENED TO ME 3 OR 4 TIMES SINCE WE BOUGHT THIS CAR USED IN APRIL WITH NO WARRANTY WHAT CAN I DO SINCE THERE IS NO RECALL ON THIS CAR ? *TR

08/30/2014
Components: ENGINE
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

ENGINE LIGHT APPEARED ON DASH. FOLLOWED INSTRUCTIONAL MANUAL DIRECTIONS AND ENGINE LIGHT DISPLAY STAYED INTERMITTENT. AS OF JULY 24TH ENGINE LIGHT DISPLAY REMAINS ON AND EVERY TIME I STOP TO PUT ANY AMOUNT OF FUEL IN IT, IT STRUGGLES TO START AND TAKES AT LEAST 3 ATTEMPTS BEFORE IT WILL START. HOWEVER, IF I LEAVE IT RUNNING WHEN ADDING FUEL I HAVE NO PROBLEM, WHICH IS NOT RECOMMENDED. HAD AUTO ZONE RUN DIAGNOSTICS CHECK AND THEY GAVE ME THE CODE BUT THE FORD DEALERSHIP (KELLY FORD, MELBOURNE FL) WOULD NOT EVEN ATTEMPT TO LOOK UP THE CODE AS THEY SAID I HAVE TO COME IN AND PAY $100.00 DIAGNOSTIC FEE AND $160.00 HOURLY TO HAVE FIXED. I AM MORE WORRIED ABOUT DOWN THE ROAD ISSUES AS SEEN ON THIS WEB SITE. BOUGHT THE CAR USED IN DECEMBER OF 2012 WITH ONLY 11,000 MILES ON IT. *TR

08/28/2014
Components: STEERING
Incident Date: 02/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

LOSS OF POWER STEERING .. WITH NO WARNING. MULTIPLE TIMES..., *TR

08/27/2014
Components: STEERING
Incident Date: 06/15/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

POWER STEERING WENT OUT ON A NUMBER OF OCCASIONS. AFTER TURNING THE CAR OFF AND ON IT WAS ABLE TO REBOOT AND THE STEERING STARTED WORKING OK. ON 8/26/14 THE POWER STEERING WENT OUT AND WILL NOT WORK. THIS IS A MAJOR SAFETY ISSUE AS THE CAR IS VERY HARD TO DRIVE WITHOUT IT (IT IS MUCH MORE DIFFICULT THAN OLD CARS WITHOUT POWER STEERING). TOOK THE CARE TO GOODYEAR WHO SAID THEY DIDN'T WANT TO TRY TO FIX IT. THEN TO ELK RIVER FORD WHO EXPLAINED THE POWER STEERING GEAR NEEDED REPLACED AT A COST OF $2200. THE ELECTRONICS WENT OUT AND THEY HAVE TO REPLACE THE WHOLE THING. THAT IS WAY TOO MUCH MONEY FOR A RELATIVELY NEW CAR THAT HAS BEEN WELL MAINTAINED. THIS STARTED AT APPROXIMATELY 45,000 MILES (MOSTLY HIGHWAY MILES). FORD CUSTOMER SERVICE SAID THERE WAS NOTHING THEY COULD DO TO HELP WITH THE EXPENSE. AFTER TALKING WITH THEM I NOTED THERE WERE MANY COMPLAINTS OUT ON THE INTERNET ABOUT THIS PROBLEM. IT IS HARD TO BELIEVE FORD CAN GET AWAY WITH NOT TAKING CARE OF A MAJOR SAFETY ISSUE LIKE THIS WITHOUT CHARGING THE CUSTOMER. THIS DOES NOT MEET REASONABLE EXPECTATIONS FOR WHAT IS SUPPOSED TO BE A GOOD CAR. IF NOT CORRECTED BY FORD, THIS WILL BE THE LAST ONE I WILL EVER PURCHASE ... YOU CAN PROBABLY INCLUDE ANY FAMILY MEMBER OR ANYONE WHO'S EAR I CAN GET. *TR

08/27/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 08/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA1CR******
Summary

I AM THE OWNER OF A 2012 FORD FUSION AND JUST THIS PAST FRIDAY, MY TEENAGE SON WAS DRIVING THE CAR TO COLLEGE AND ALL OF A SUDDEN IT STOPPED ON HIM IN THE MIDDLE OF THE ROAD (BUSY INTERSECTION). HE WAS ABLE TO TURN IT BACK ON AND MAKE IT TO A PARKING LOT ON CAMPUS. WHEN TRYING TO BACK OUT OF THE PARKING LOT, THE STEERING WHEEL WOULD NOT BUDGE AND THE INDICATOR LIGHTS CAME ON FOR SERVICE ADVANCE TRAC AND SERVICE POWER STEERING. NEEDLESS TO SAY, HE WAS STRANDED AS I WAS 5 HOURS AWAY. I IMMEDIATELY CONTACTED THE DEALERSHIP I BROUGHT THE CAR FROM AND THEY VERIFIED THAT I HAD PURCHASED AN EXTENDED WARRANTY FOR MY VEHICLE. ONE WOULD BE DELIGHTED TO HEAR THAT, ONLY THAT I AM STILL WAITING ON THE INSURANCE COMPANY TO SAY THAT THEY WILL PAY OUT ON THE ELECTRICAL ISSUE THAT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR MAINTENANCE. WE ALL KNOW HOW MUCH OF A HASSLE IT CAN BE DEALING WITH INSURANCE COMPANIES. NEVERTHELESS, I HAD MY CAR TOWED BY MY PERSONAL INSURANCE COMPANY TO THE NEAREST DEALERSHIP (BY THE WAY IT??S CLOSED ON WEEKENDS) SO I HAD TO LET IT SIT IN THE PARKING LOT FOR 2 DAYS. I GOT A CALL FROM THE DEALERSHIP TODAY, THAT THE EPAS ELECTRONIC STEERING GEAR IS BAD AND NEEDS TO BE REPLACED. IMAGINE ME HEARING THAT THE BILL IS $1800+ DOLLARS. I AM WAITING TO HEAR THE FINAL VERDICT ON PAYOUT FROM THE INSURANCE COMPANY AND WILL UPDATE AS IT BECOMES AVAILABLE. I AM BLESSED THAT MY SON IS ALIVE AND WELL AND THAT HE DID NOT GET INTO AN ACCIDENT, BUT WHO KNOWS WHAT WILL HAPPEN THE NEXT TIME THIS PART GOES OUT UNEXPECTEDLY ! PRAISE GOD. *TR

08/27/2014
Components: STEERING
Incident Date: 08/10/2014
Crash: No
Fire: No
Summary

AS I WAS DRIVING DOWN A CITY ROAD AT 35 MPH ON AUGUST 10, 2014, MY POWER STEERING LIGHTS CAME ON AND MY VEHICLE STATED THERE WAS A "POWER STEERING ASSIST FAULT". I DROVE TWO MORE MILES HOME WITH MY HAZARDS ON BECAUSE THE WHEEL WOULD BARELY TURN. WHEN I GOT HOME, I TURNED OFF MY CAR AND READ THE MANUAL, WHICH STATES TO RESTART THE VEHICLE. I RESTARTED THE VEHICLE AND EVERYTHING WORKED. ON AUGUST 27, 2014, I WAS ON THE FREEWAY GOING 65 MPH, AND MY POWERING STEERING LIGHTS CAME ON AND MY VEHICLE STATED THAT THERE WAS A "POWER STEERING ASSIST FAULT". I PULLED OFF AT THE NEAREST RAMP, AND TURNED INTO A PARKING LOT SO THAT I COULD PARK AND RESTART MY CAR. I DIDN'T EVEN GET INTO THE PARKING STALL BECAUSE MY WHEEL WOULD NO LONGER TURN. I RESTARTED THE CAR AND THE POWER STEERING CAME BACK ON. *TR

08/27/2014
Components: STEERING
Incident Date: 02/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING ASSIST COMES ON ONCE A MONTH . FORD SAYS MY WARRANTY DOESN'T COVER IT ,,,, NOW I HAVE NO POWER STEERING,, AND DON'T KNOW WHAT TO DO .. PAY OFF MY LOAN AND TAKE THIS CAR BACK TO THE JUNK YARD...I CANT TRUST DRIVING MY KIDS IN THIS DEATH TRAP.... *TR

08/25/2014
Components: STEERING
Incident Date: 08/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

STOPPED AT STORE ON THE WAY BACK FROM A TRIP AND WHEN I STARTED THE CAR THE POWER ASSIST FAILURE ALERT WAS ON THE DISPLAY. THE CAR HAD NO POWER STEERING. THE MANUAL SAID TO SHUT OFF AND RESTART BUT STILL HAD NO STEERING. THIS IS DANGEROUS . I COULD NOT TURN THE STEERING EFFECTIVELY AND THUS COULD NOT DRIVE IT. MY SONINLAW WHO IS A TRUCK DRIVER CAME UP TO GET ME AND THE CAR. HE DROVE IT THE 65 MILES HOME. EMERGENCY ROADSIDE SERVICE TOWED IT TO THE DEALER TODAY,. IT HAS BEEN THERE 9HOURS AND STILL WAITING TO HEAR THE FIX AND COST. POWER STEERING CANNOT GO OUT IN CARS THIS NEW. MANY COMPLAINTS ARE BEING SEEN ONLINE BUT NO RECALLS. *TR

08/20/2014
Components: STEERING
Incident Date: 08/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

BACKED OUT OF GARAGE, AND UPON HITTING APPROXIMATELY 5 MPH, POWER STEERING STOPPED SUDDENLY AND COULD NOT STEER. THERE WERE SEVERAL ALERT SOUNDS, AND DASH LIGHT CAME ON INDICATED "POWER STEERING ASSIST FAULT." TURNED OFF AND BACK ON - TOOK 3 ATTEMPTS TO GET POWER STEERING TO COME BACK. HAVE SEEN MANY COMPLAINTS REGARDING THIS EXACT SAME ISSUE ON THE EXACT SAME MODEL AND YEAR VEHICLE, AND WHEN I CALLED FORD CUSTOMER SERVICE, THEY EXPLAINED THAT THEY HAVE NEVER HEARD OF IT, EVEN THOUGH HUNDREDS OF PEOPLE HAVE COMPLAINED. THE HUNDREDS OF COMPLAINTS THAT ADDRESS THIS ISSUE ALL STATE THAT POWER STEERING EITHER GOES AWAY COMPLETELY OR COMES AND GOES NEARLY DAILY. THIS IS A HUGE SAFETY ISSUE!!! WHAT IF YOU ARE DRIVING ON THE HIGHWAY AND THE POWER STEERING SUDDENLY STOPS WHEN ROUNDING A CURVE??? MY CAR HAS 63,000 MILES ON IT. THIS IS NOT A WEAR ISSUE, THIS IS A DESIGN OR PART DEFECT!!! *TR

08/20/2014
Components: POWER TRAIN,ENGINE
Incident Date: 06/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

I WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY MY VEHICLE LOST POWER. I ATTEMPTED TO PRESS THE ACCELERATOR BUT THE CAR JUST JERKED VIOLENTLY. I WAS FORCED TO STOP IN THE MIDDLE OF THE HIGHWAY BECAUSE I WAS UNABLE TO ACCELERATE TO THE SIDE OF THE HIGHWAY. I WAS ALMOST REAR-ENDED 3 TIMES DO TO THE SPEED OF TRAFFIC AND MY CAR SUDDENLY LOSING POWER. WHEN THE VEHICLE LOST POWER, A "WRENCH" SYMBOL APPEARED ON THE DASH. I PLACED THE VEHICLE IN PARK AND SAT FOR A FEW SECONDS AND ATTEMPTED TO START THE VEHICLE. ONCE STARTED I PULLED OVER TO THE SIDE OF THE HIGHWAY. THE CAR WAS RUNNING FINE SO I DECIDED TO DRIVE ON THE HIGHWAY AGAIN. AFTER ABOUT 1/2 A MILE, THE CAR STOPPED SUDDENLY AGAIN, THIS TIME I WAS ABLE TO COAST ONTO THE MEDIAN BECAUSE I WAS DRIVING IN THE SLOW LANE. THIS CONTINUED FOR SEVERAL MILES UNTIL I FINALLY PULLED OVER AND CALLED A TOW TRUCK. *TR

08/20/2014
Components: TIRES,WHEELS
Incident Date: 08/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FALP62W2SH******
Summary

IT ALL STARTED WITH SLIPPING AND MOVEMENT IN THE FRONT LEFT TIRE. IT SO HAPPENED TO BE THE AXLE AND STEERING KNUCKLE. AS I WAS DOING A TIRE ROTATION I NOTICED THAT THE REAR LEFT TIRE HAS A WAVY INSIDE PATTERN WORN OUT AND THE RIGHT REAR TIRE IS WORN OUT FROM THE INSIDE. FROM MY UNDERSTANDING ALL THE WHEELS HAVE TO BE ADJUSTED CORRECTLY BECAUSE IF I WERE TO BUY A NEW SET OF TIRES THEY WILL BE WORN OUT THE SAME WAY I FOUND THE ORIGINAL SET AND ALL TIRES SHOULD BE WORN OUT EVENLY IF THERE IS NOT A PROBLEM WITH THE ALIGNMENT IN ALL FOUR WHEELS. I ALSO NOTICED THAT THE FRONT RIGHT TIRE HAS HUGE SLITS/CUTS INSIDE THE TIRE. THIS IS UNCOMMON AND ABNORMAL FOR BEING A 2012 VEHICLE AND BEING THE ORIGINAL MANUFACTURER TIRES. *TR

08/19/2014
Components: STEERING
Incident Date: 07/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

ABOUT A MONTH AGO MY CARS POWER STEERING LOCKED UP AND I BARELY MADE IT TO A GARAGE THAT HAPPEN TO BE DOWN THE ROAD FROM MY WORK. THE MECHANIC TOLD ME HE DIDN'T HAVE THE FORD EQUIPMENT TO FIX THE PROBLEM, BUT ALSO LET ME KNOW THAT ALL HE COULD AND THEY(FORD DEALERSHIP) WOULD DO WAS TO RESET THE POWER STEERING ASSIST FAULT SYSTEM AND I WOULD RUN INTO THIS PROBLEM AGAIN. ABOUT TWO DAYS AGO MY GIRLFRIEND WAS DRIVING MY CAR AND THE STEERING WHEEL SUDDENLY LOCKED UP MID-TURN AND SHE BARELY MADE IT TO A PARKING LOT. SHE TURNED THE CAR OFF AND AFTER A FEW MINUTES TURNED THE CAR ON AND IT WORKED (THE LIGHT WAS OFF AND THE STEERING WHEEL TURNED EASILY). SHE MADE IT HOME SAFELY. THIS MORNING WHEN I WENT TO TURN MY CAR ON, THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND MY STEERING WHEEL WOULD NOT BUDGE. I READ IN THE MANUAL THAT THE POWER STEERING SYSTEM GETS TURNED OFF WHEN THERE IS A PROBLEM AND WILL NOT TURN ON AGAIN UNTIL TAKEN TO MECHANIC. CURRENTLY MY CAR IS SITTING IN MY DRIVEWAY GOING NOWHERE. I ALSO DID SOME RESEARCH AND TRIED TO RESET THE SYSTEM MYSELF, BUT DETACHING THE BATTERY PLUGS, WAITING AWHILE AND THEN REATTACHING THEM TO TRY TO "RESET" THE SYSTEM. THIS DID NOT WORK AS WELL. I ALSO READ AND FOUND THAT THIS PROBLEM WITH POWER STEERING IS TOO COMMON AMONG OTHER FORD FUSIONS, YET THERE HAS BEEN NO RECALL MADE. THIS NEEDS TO BE LOOKED INTO IMMEDIATELY. THERE ARE OTHER FORD CARDS THAT ARE HAVING RECALLS ON THE SAME ISSUE. *TR

08/16/2014
Components: STEERING,SUSPENSION
Incident Date: 08/15/2014
Crash: No
Fire: No
Summary

WAS LEAVING THE MALL WITH MY SON AND MOTHER. GOT INTO MY CAR STARTED THE ENGINE AND RIGHT AWAY THE ALERT CAME ON STATING SERVICE ADVANCE TRAC SYSTEM AND POWER STEERING FAULT INDICATOR CAME ON ..... MY STEERING WHEEL WAS COMPLETELY STIFF... MADE IT VERY DIFFICULT TO MAKE A TURN... FIRST THING THIS MORNING I TOOK THE VEHICLE TO THE FORD DEALERSHIP APPRX 3 MILES FROM MY HOME..AND WAS TOLD THE REPAIR COST WAS APPRX 1500.00.... I CAME HOME AND RIGHT AWAY BEGAN REVIEW ALL THE FORUMS SHOWING MANY FORD OWNERS EXPERIENCING THIS ISSUES.... I DON'T UNDERSTAND HOW FORD HASN'T TAKEN ACTION.... THIS SHOULD BE RECALLED ASAP.... THE DANGER OF THIS RESULTING INTO AN AUTO ACCIDENT IS VERY HIGH.... *TR

08/16/2014
Components: STEERING
Incident Date: 09/25/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

DRIVING DOWN THE ROAD AT A NORMAL RATE OF SPEED BETWEEN 35 AND 65 MPH THE POWER STEERING JUST STOPS WORKING. NO WARNING OF ANY KIND. THIS HAPPENED SEVERAL TIMES IN THE PAST TWO YEARS. LUCKILY WE WERE ABLE TO PULL OVER TO THE SIDE OF THE ROAD WITHOUT INCIDENT SHUT THE CAR OFF , AND WHEN YOU RESTART THE CAR ALL THE LIGHTS IN THE DASH WOULD GO OUT AND POWER STEERING WOULD PRESUME. FINALLY ON AUG. 9 2014 IT STOPPED WORKING ALL TOGETHER AND HAD TO HAVE THE ELECTRONIC STEERING RACK REPLACED. THE DEALER TOLD ME THE FIRST TIME IT HAPPENED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. *TR

08/15/2014
Components: STEERING
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOGA3CR******
Summary

I WAS CHECKING OUT YARD SALES. AS I WAS PULLING OVER TO THE CURB TO PARK MY CAR, THE CAR KILLED. THE STEERING WHEEL LOCKED UP. THE DISPLAY READ: POWER ASSIST STEERING FAULT. I MANAGED TO GET THE CAR IN PARK AND RESTARTED THE CAR. THE DISPLAY WAS GONE. I DID NOT EXPERIENCE THIS BEFORE TODAY. *TR

08/13/2014
Components: STEERING
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

THE FIRST TIME, I SUDDENLY LOST POWER STEERING BUT WAS LUCKILY IN A PRIVATE PARKING AREA AND WAS ABLE TO STOP IMMEDIATELY. RESTARTING THE CAR SOLVED THE PROBLEM. THE SECOND TIME, I WAS EXITING A HIGHWAY ONTO A MAIN ROAD THAT WAS STRAIGHT. I WAS ABLE TO DRIVE UNTIL I WAS AT A RED LIGHT AND I RESTARTED THE CAR TO SOLVE THE PROBLEM. THE THIRD TIME WAS SCARY. I WAS ON A CURVY, BUSY ROAD WHEN ONCE AGAIN, I SUDDENLY LOST STEERING. I COULDN'T STOP AND STRUGGLED TO MANEUVER THE CAR THROUGH A CURVE WHEN I LUCKILY CAME TO A RED LIGHT. I ONCE AGAIN RESTARTED THE CAR TO SOLVE THE PROBLEM. I IMMEDIATELY DROVE MY CAR TO THE FORD DEALERSHIP BECAUSE I DID NOT FEEL MY CAR WAS SAFE TO DRIVE. THIS DEFECT COULD EASILY LEAD TO A SERIOUS ACCIDENT. THE REPAIR COST ME $1980.80 AND UPON COMPLAINING TO BOTH THE DEALERSHIP AND FORD, I COULD NOT RECOUP ANY OF THIS COST WHICH IS DUE TO A DEFECT OF THE VEHICLE. I WAS TOLD TO WAIT AND SAVE MY PAPERWORK IN CASE THERE IS A FUTURE RECALL. HOWEVER, THIS IS A SERIOUS, DANGEROUS DEFECT. WILL THEY WAIT UNTIL SOMEONE IS KILLED? THE AVERAGE MILEAGE ON THESE CARS FOR THIS TO HAPPEN SEEMS TO BE ABOUT 36,000 MILES WHICH MANY 2012 DON'T HAVE YET. I FEEL I SHOULD BE COMPENSATED FOR MY REPAIR AND I FEAR OTHERS MAY NOT BE A LUCKY AS I WAS. PLEASE URGE FORD TO RECALL THIS DEFECT BEFORE THESE CARS ARE INVOLVED IN ACCIDENTS WHICH MAY CAUSE BODILY INJURY OR DEATH. *TR

08/12/2014
Components: STEERING
Incident Date: 08/01/2014
Crash: No
Fire: No
Summary

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE DEALER INFORMED THE CONSUMER, THE ENTIRE POWER STEERING UNIT NEEDED TO BE REPLACED. *JB

08/09/2014
Components: STEERING
Incident Date: 08/05/2014
Crash: No
Fire: No
Summary

WHILE PULLING DOWN MY DRIVEWAY LOST POWER STEERING. POWER STEERING ASSIST FAULT MESSAGE SHOWED ON DASHBOARD. HAD VEHICLE TESTED ON MACHINE AND THE FOLLOWING ERROR CODES. U-3000, C-200B AND C-200C. ALSO CHARGING SYSTEM WAS CHECKED AND WAS TOLD BAD DIODES IN ALTERNATOR. *TR

08/07/2014
Components: STEERING
Incident Date: 08/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1BR******
Summary

I WAS LEAVING WORK ON AUG 4, 2014. WHEN BACKING OUT OF MY PARKING SPACE I LOST POWER STEERING AND THE POWER STEERING FAULT MESSAGE APPEARED ON MY DASH. I PULLED BACK INTO MY PARKING SPOT, TURNED OFF MY CAR AND RESTARTED. EVERYTHING RESET AND WAS FINE. THIS MORNING, AUG 7, 2014, THE SAME THING HAPPENED AS I WAS BACKING OUT OF A PARKING SPOT AT DAYCARE FROM DROPPING MY TWO CHILDREN OFF BEFORE WORK. AS I PUT MY CAR IN REVERSE AND STARTED BACKING UP THE STEERING ONCE AGAIN WENT OUT AND I HAD TO REPARK, SHUT OFF MY CAR, AND RESET. THANKFULLY MY INCIDENTS OCCURRED AT A VERY LOW RATE OF SPEED, BUT NOW I'M SCARED THAT THIS WILL HAPPEN WHILE I HAVE MY CHILDREN IN THE CAR AND I'M DRIVING IN TRAFFIC. *TR

08/06/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
Incident Date: 08/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

LEFT FOR WORK THIS MORNING AND FIRST TIME I USED MY RIGHT TURN SIGNAL, THE SIGNAL MADE THAT FAST CLICKING SOUND INDICATING THE VEHICLE HAD A BULB THAT NEEDED TO BE CHANGED. AFTER WORK I STOPPED BY AUTOZONE TO BUY A REPLACEMENT BULB. I REMOVED THE SOCKET FROM THE LENS, AND NOTICED THAT THE BULB IS MELTED INTO THE SOCKET. THE BULB CANNOT BE REMOVED FROM THE SOCKET. I THEN CHECKED THE DRIVERS SIDE REAR TAIL LIGHT BULB, AND THAT BULB IS ALSO MELTED INTO THE SOCKET. I TOOK MY CAR TO ART HILL FORD DEALERSHIP (WHERE I PURCHASED THE CAR), AND WAS TOLD THAT THIS WOULD NOT BE COVERED ON MY WARRANTY. I WAS TOLD I NEEDED TO MAKE AN APPOINTMENT TO HAVE A TECHNICIAN LOOK AT IT. I ASKED TO HAVE A TECHNICIAN PLEASE LOOK AT IT NOW BECAUSE I WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE SERVICE REP SAID THAT COULD NOT HAPPEN BECAUSE THE TECHNICIANS WOULD HAVE TO BE PAID $56 JUST TO LOOK. I WAS SHOCKED, DISAPPOINTED, AND WORRIED. I MADE THE APPT. I ONLY HAVE APPROX 38500 MILES ON MY VEHICLE. THIS SHOULD BE COVERED UNDER WARRANTY OR RECALL. *TR

08/05/2014
Components: STEERING
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA4CR******
Summary

WAS DRIVING ON FREEWAY, GOING ON A CURVE (CURVING TO THE RIGHT) AT ABOUT 60 MPH, AND THE POWER STEERING WENT OUT. BELL SOUNDED, WARNING LIGHT LIT UP. I WAS ABLE TO GET OFF THE FREEWAY. TURNED OFF THE CAR AND TRIED TO FIND INFO/ADVICE IN OWNERS MANUAL-NONE. AFTER I RESTARTED, IT SEEMED FINE. HAPPENED AGAIN ABOUT A MONTH LATER, THIS TIME, WHILE CURVING TO THE LEFT. TURNED OFF, RESTARTED, SEEMS OKAY TODAY. SCARED TO DRIVE AND WON'T LET DAUGHTER DRIVE. *TR

08/03/2014
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/15/2012
Crash: No
Fire: No
Summary

WHILE DRIVING MY NEW FORD FUSION, ONLY 5 MONTHS SINCE PURCHASE, THE VEHICLE LOST POWER AND STALLED. WHEN I TOOK IT TO THE DEALER THEY COULD FIND NOTHING WRONG AND SAID WHAT'S THE ISSUE IT STARTED DIDN'T IT? THE SAME THING HAPPENED AGAIN IN MAY AND JULY OF 2014. IT IS A KNOWN ISSUE WITH FORD AND A CUSTOMER SATISFACTION WAS ISSUED TO REPLACE THE THROTTLE BODY, BUT THE DEALERSHIP WON'T DO SO BECAUSE NO CODE SHOWS UP WHEN I'VE TAKEN THE CAR IN AFTER EACH EPISODE. THIS IS A SAFELY ISSUE AND A KNOWN ISSUE. WHY NHTSA ALLOWED THEM TO GET AWAY WITH NOT DOING A RECALL IS BEYOND ME. IT IS UNSAFE DRIVING A VEHICLE THAT SUDDENLY LOSES POWER. IT SHOULD NOT MATTER THAT A CODE DOESN'T SHOW UP. WHAT HAPPENED BEFORE COMPUTERS? IT'S A KNOWN ISSUE AND IS HAPPENING SO IT SHOULD GET REPLACED. THANKFULLY I WASN'T DRIVING OVER 35 WHEN THIS OCCURRED, BUT WHAT ABOUT THE NEXT TIME IF I'M ON A HIGHWAY GOING 60? WHAT WILL IT TAKE - PEOPLE TO GET SERIOUSLY INJURED TO GET A TRUE RECALL? *TR

08/01/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

WHILE DRIVING ON A MAJOR HIGHWAY AT A SET RATE OF SPEED THE CAR ACTED AS IF IT WAS TRYING TO SHIFT GEARS AND BUCKED, RPM'S WENT UP AND THEN BACK TO NORMAL. IT WENT TO THE DEALER AND THROTTLE BODY WAS REPLACED, A WEEK OR SO AFTERWARDS THE CAR STARTED TO DO THE SAME THING, BUT THIS TIME ALSO IN REVERSE. I TOOK IT BACK TO THE DEALER WHERE THEY STATED THAT NOTHING WAS WRONG BUT THEY ONLY PUT 4 MILES OF A TEST DRIVE ON THE CAR. LAST WEEK THE FUSION LEFT ME ON A MAJOR HIGHWAY JUST SHUTTING DOWN WITH NO WARNING AND I HAPPENED TO HAVE MY 2 YEAR OLD. I LEFT IT SIT ABOUT 30 MINUTES AND TURNED OVER THE IGNITION AND IT STARTED LIKE NORMAL. I WAS JUST THANKFUL TO GET HOME WITHOUT AND ACCIDENT. IT'S NOT SAFE... THE CAR LOOKS GREAT BUT ITS LIKE YOU TAKE YOUR LIFE INTO YOUR OWN HANDS DRIVING IT. *TR

07/31/2014
Components: STEERING
Incident Date: 07/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

MY 84 YEAR OLD MOTHER WENT TO START HER 2012 FORD FUSION AND ALL THE LIGHTS STARTED FLAKING AND YELLOW WARNING SIGN CAME UP ON THE DASHBOARD. SHE TOOK TO HER MECHANIC, WHO INFORMED HER TO HAVE IT PLACED ON A MACHINE TO FIND OUT THE PROBLEM. THE MACHINE SHOWED NOTHING AND LIGHT WAS BACK ON CORRECTLY. THE NEXT DAY, SHE TRIED TO DRIVE AND COULD NOT TURN HER STEERING WHEEL. SHE HAD IT TOWED TO FORD CAR DEALERSHIP NAMED[XXX] IN DYERSBURG, TN 731-285-2500 ONE WEEK AGO. AND FOUND OUT HER POWER STEERING ASSIST MODULE WENT OUT AND WORST PART HER MFG WARRANTY OF 36,000 HAD JUST WENT OUT. SHE HAD 36,744 MILES AND SHE DID NOT GET EXTENDED WARRANTY. THE DEALERSHIP WANT TO CHARGE HER $1800.00 TO FIX THIS ISSUE, WHICH SHE DOES NOT HAVE. I'VE BEEN READING THE INTERNET AND 1.4 MILLION FORD FUSIONS 20111 TO 2014 HAD RECALLS ON FAULTY POWER STEERING. BECAUSE MY MOM'S VIN NUMBER IS NOT PART OF THE RECALL, THEY ARE TRYING TO MAKE HER PAY. THIS IS A RECALL AND FORD NEEDS TO PAY FOR HER CAR. PLEASE HELP US. MY NAME IS [XXX]AND MY MOM'S NAME IS [XXX]. THIS IS A MAJOR CONCERN AND COMPLAINT AGAINST FORD, WHO'S ALWAYS ADVERTISING THE FORD FUSION AS THE NUMBER #1 CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/30/2014
Components: SUSPENSION,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 03/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

THERE HAVE BEEN FOUR INCIDENTS WITH THE CAR: *THE BATTERY HAD TO BE REPLACED IN LESS THAN A YEAR *THE CAR SHUT OFF ON THE INTERSTATE IN 60 MILES PER HOUR TRAFFIC *CAR TAKEN IN JUNE 2014 FOR A RECALL *LAST INCIDENT, CAR IS 2 YEARS OLD WITH 44,000 MILES, FRONT END FAILURE; PARTS NEEDED TO REPAIR INCLUDE LOWER CONTROL ARM AND TIE ROD ENDS AT A COST OF APPROXIMATELY $1500 I'VE CALLED FORD TO REPORT THE LATEST INCIDENT AND HAVE NOT HAD ANYONE TO CALL ME BACK TO DISCUSS THE CAR'S MALFUNCTIONS. FROM THE CUSTOMER SERVICE DEPARTMENT TO THEIR MANAGER, ALL I HAVE RECEIVED IS A PROMISE THAT I WOULD HEAR FROM SOMEONE WITHIN 24 HOURS OF THE NEXT BUSINESS DAY. THIS RUN AROUND HAS GONE ON FOR THE PAST WEEK. *TR

07/29/2014
Components: STEERING
Incident Date: 06/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

ON TWO OCCASIONS THE POWER STEERING ON OUR 2012 FORD FUSION HAS FAILED WITH NO WARNING. EACH TIME THE SPEED HAS BEEN UNDER 35 MPH, AFTER COMPLETING A TURN, AND IT WAS NOT DIFFICULT TO GET OUT OF THE WAY OF TRAFFIC WHILE COASTING TO A STOP. EACH TIME THE ADVANCE TRACK WARNING LIGHT CAME ON ALONG WITH A SIMILAR MESSAGE FOLLOWED ALMOST IMMEDIATELY BY AN ENGINE SHUT DOWN. ON RESTARTING THE ENGINE EVERY THING RETURNED TO NORMAL. THE FORD DEALER SAID THEY DID NOT KNOW WHAT WAS WRONG BUT COULD REPLACE THE STEERING GEAR ($1575.00 FOR PARTS). THIS IS A DANGEROUS ISSUE WITH A MAJOR COMPONENT OF THE VEHICLE THAT FORD SHOULD EXCEPT RESPONSIBILITY FOR. IF THIS HAD HAPPENED AT HI WAY SPEED WITH OUR GRANDCHILDREN IN THE BACK SEAT THE INCIDENT MAY HAVE ENDED DIFFERENTLY. *JS

07/29/2014
Components: SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 07/16/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

HAIL DAMAGE, PAINTLESS DENT REPAIR, COULD BE REASON FOR UNEXPLAINED TIRE TREAD WEAR, AND/OR KNOCKING SOUND WHEN BACKING UP AND TURNING. MY FUSION IS STILL UNDER WARRANTY. PLEASE ADVISE WITH ANY INFORMATION THAT MAY BE HELPFUL.

07/28/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 07/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE JERKED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE PART WAS UNAVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 54,000.

07/23/2014
Components: STEERING
Incident Date: 07/22/2014
Crash: No
Fire: No
Summary

POWER STEERING FAILURE WHILE DRIVING. *TR

07/22/2014
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/21/2014
Crash: No
Fire: No
Summary

WIFE WAS TURNING OFF HI WAY ENGINE DIED TWO CHILDREN IN THE CAR TOWED IT TO DEALER THEY SAID IT WAS THE INJECTOR FUSE. *TR

07/21/2014
Components: STEERING
Incident Date: 07/18/2014
Crash: No
Fire: No
Summary

I WAS DRIVING ON THE HIGHWAY HEADING HOME FROM WORK. AND OUT OF NO WHERE THE POWER STEERING ON MY CAR WENT BAD. THE ADVANCE TRAC LIGHT CAME ON AND POWER STEERING SERVICE LIGHT CAME ON. IT WAS NEARLY IMPOSSIBLE TO STEER TO SAFETY. I ALMOST GOT INTO AN ACCIDENT AND SLIGHTLY HIT THE SIDE OF THE HIGHWAY WALL. ITS A BIG PROBLEM AND I AM NO LONGER FEELING SAFE TO DRIVE IN MY CAR EVER AGAIN. IT WAS A BIG SCARE! *TR

07/21/2014
Components: STEERING,POWER TRAIN
Incident Date: 07/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

I WAS DRIVING TO WORK THIS MORNING, GOING 65MPH WHEN A CHIME GOES OFF. THERE IS AN AMBER LIGHT ON THE DASH AND WORDS ARE UNDER THE SPEEDOMETER SAYING "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I WAS ON A STRAIGHT STRETCH OF I-35, SO I DIDN'T REALIZE HOW BAD IT WAS UNTIL I CAME TO MY EXIT RAMP. IT WAS VERY STIFF. AT THE BOTTOM OF THE RAMP I NEEDED TO MAKE A SERIES OF MUCH SHARPER TURNS AND THAT'S WHEN I REALIZED HOW BAD IT WAS. I STOPPED AT A LIGHT AND PULLED OUT MY PHONE AND TOOK PICTURES OF WHAT IT WAS SHOWING. WHEN I GOT INTO WORK, I SENT THE PICTURE TO MY DEALER, WHO SAID THEY COULD LOOK AT IT, BUT THAT WAS AS FAR AS THEY WOULD COMMIT. I HAVE OWNED THE CAR FOR 20 DAYS AND OF COURSE THE 3/36,000 EXPIRED 2000 MILES AGO. I TURNED TO THE INTERNET AND FOUND QUITE A FEW COMPLAINTS ABOUT THIS SAME THING WITH NUMEROUS YEARS OF THE FUSION. IT APPEARS THAT A SHORT TERM FIX IS TO SHUT OFF THE CAR AND WHEN STARTED AGAIN, THE PROBLEM DISAPPEARS, BUT MAY OR MAY NOT POP UP AGAIN. NOT EXACTLY REASSURING, FORD MOTOR COMPANY. HOW MANY COMPLAINTS DOES IT TAKE FOR SOMETHING TO BE DONE ABOUT THIS? A CAR WITH 38,000 MILES HAVING AN ISSUE THAT COULD BE LIFE THREATENING SEEMS COMPLETELY UNACCEPTABLE IN THIS DAY OF CAR COMPANIES KNOWING ABOUT PROBLEMS, YET DOING NOTHING AND THEN PAYING THE CONSEQUENCES LATER. DO THE RIGHT THING, FORD MOTOR COMPANY, AND FIX THIS FOR THOSE OF US WHO CHOSE TO BUY YOUR PRODUCT AND PUT OUR FAITH INTO YOU DELIVERING A QUALITY, RELIABLE AND SAFE VEHICLE. I OWNED A 2005 HYUNDAI THAT I PUT OVER 270,000 MILES ON AND THE ONLY ISSUE WAS TO REPLACE A CLUTCH. I WAS GOING TO GO WITH HYUNDAI AGAIN, BUT I THOUGHT SINCE FORD DIDN'T PARTICIPATE IN THE BAILOUT, I WOULD GO AMERICAN. AM I GOING TO REGRET THAT DECISION? *TR

07/21/2014
Components: STEERING
Incident Date: 07/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHILE ACCELERATING ONTO HIGHWAY, THE STEERING WHEEL LOCKED UP AND LIGHTS ON DASHBOARD CAME ON SAYING "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." CAR WAS PULLED OVER TO SIDE OF ROAD, TURNED IGNITION OFF AND RESTARTED CAR. THIS HAS HAPPENED 4 TIMES TOTAL, TWICE WITHIN THE LAST 48 HOURS. THE OTHER TIMES WERE AT LOWER SPEEDS WHILE TURNING INTO PARKING SPOTS. EACH TIME ONCE THE CAR WAS RESTARTED, THE STEERING BEGAN WORKING AGAIN. *TR

07/18/2014
Components: STEERING
Incident Date: 07/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

I BOUGHT THE CAR WITH 59000 MILES ON IT USED SO IN THE COURSE OF 10000 MILES I'VE HAD THIS PERSISTENT PROBLEM HAPPEN MULTIPLE TIMES. THE STEERING WHEEL LOCKED UP AND AN ALERT SOUNDED AND LIGHTED UP SAYING "ADVANCETRAC" AND "POWER STEERING ASSIST FAULT" EVERYTHING I'VE RESEARCHED HAS INDICATED ALOT OF WORK AND MONEY SHOVED INTO THIS VERY DANGEROUS ISSUE. THERE'S SO MANY COMPLAINTS I'VE SEEN WITH THIS ONE PROBLEM THAT IT NEEDS TO BE RECALLED. IT'S INCREDIBLY DANGEROUS, IT'S LOCKED UP ON AN OFF RAMP MULTIPLE ROADWAYS AND MY DRIVEWAY. I HAVE A 1 YEAR OLD BABY IN THE CAR AT ALL TIMES AS WELL. GET THIS PROBLEM FIXED FORD. I SHOULDN'T HAVE TO FORK OVER TWO GRAND IN A BRAND NEW CAR BECAUSE OF AN ISSUE THIS BIG. MY WARRANTY HAS EXPIRED LESS THEN A YEAR AGO AND AS SOON AS IT DID I HAD MULTIPLE PROBLEMS. *TR

07/17/2014
Components: AIR BAGS,SEAT BELTS,STRUCTURE
Incident Date: 11/11/2012
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

I WAS WEARING MY SEAT BELT HIT HEAD ON DRIVER FRONT BY ANOTHER DRIVER GOING APPROX 45MPH, CLEAR CONDITIONS. COLLISION FORCED OFF ROAD AND I HIT PARKED SUV WITH MY FRONT PASSENGER FRONT. NO AIRBAG DEPLOYMENT OCCURRED DURING EITHER HIT, SELF BELT DID NOT LOCK, I WAS FORCED UPWARD HITTING MY HEAD ON INSIDE ROOF HANDLE ABOVE DRIVER DOOR, THEN THROWN FORWARD HITTING MY CHIN ON STEERING WHEEL. I WAS KNOCK UNCONSCIOUS FOR 3-4 MINUTES, FRACTURED FRONT TOOTH, DISLOCATED JAW, SUFFERED OPTIC NERVE INJURY, CONCUSSION, BACK AND NECK INJURIES. I WAS TRANSPORTED TO THE HOSPITAL. THE INITIAL BODY SHOP REPORT DID INDICATE THE AIR BAG MODULES HAD TO REPLACED. THE VEHICLE WAS TOTALED AFTER IT WAS DETERMINED THE REPAIRS COST MORE THAN THE VEHICLE WAS WORTH. DAMAGE INCLUDE ENTIRE FRONT END, HOOD, BROKEN, WINDSHIELD, RADIATOR, ENGINE, UNDERBODY, DRIVER DOOR, REAR DOOR REAR BUMPER AND ROOF. AIR BAGS WERE STILL INTACT. PICTURES WERE TAKEN AT ACCIDENT SCENE, TOWING FACILITY AND AT SALVAGE YARD. I STILL SUFFER FROM THE INJURIES AND AM CURRENTLY ON SSI UNABLE TO WORK. *TR

07/16/2014
Components: STEERING
Incident Date: 07/16/2014
Crash: No
Fire: No
Summary

WHILE HIGHWAY DRIVING AS I WAS ATTEMPTING TO SWITCH LANES ON A CONGESTED AREA, THE STEERING WHEEL LOCKED UP AND A WARNING SAYING ELECTRIC POWER STEERING FAULT LIT UP AND I WAS UNABLE TO TURN THE WHEEL. AFTER I MANAGED TO MAKE IT ONTO THE SHOULDER AND TURNED THE CAR OFF AND THEN ON AGAIN, THE FAULT HAD RESET AND I WAS ABLE TO ONCE AGAIN TURN THE WHEEL. TOOK TO DEALER AND WAS TOLD THERE WAS NO CODE AND THAT I HAD TO COME BACK IF IT HAPPENED AGAIN. *TR

07/14/2014
Components: STEERING
Incident Date: 03/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHG1CR******
Summary

WE HAD JUST PURCHASED THE CAR IN MARCH. WE WERE DRIVING HOME ONE EVENING FROM THE STORE, WITHIN A COUPLE OF WEEKS OF THE PURCHASE, AND THE POWER STEERING JUST WENT OUT. WE WERE ABLE TO GET THE CAR TO THE HOUSE. WHEN WE TURNED IT OFF AND BACK ON LATER THE POWER STEERING WAS BACK. THIS HAS HAPPENED 3 DIFFERENT TIMES. TOOK IT TO THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN RESET. NOW AGAIN THIS MORNING THE STEERING IS COMPLETELY OUT AGAIN AND WILL NOT RESET. WE PURCHASED EXTENDED WARRANTY, THINKING WE HAD PEACE OF MIND, BUT WAS TOLD THAT IT DOES NOT COVER THIS, AS WE WERE ONLY SOLD THE POWERTRAIN WARRANTY, WHICH AGAIN WE WERE NOT TOLD. DEALERSHIP SAID THAT'S ALL WE COULD AFFORD. THIS IS APPALLING AND NEEDS TO BE RECALLED BEFORE SOMEONE GETS HURT DUE TO AN ACCIDENT. I WOULD NOT HAVE BEEN ABLE TO STEER THE CAR DUE TO A BAD ARM. SOMEONE NEEDS TO DO SOMETHING. *TR

07/11/2014
Components: STEERING
Incident Date: 06/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

I WAS COMING TO A STOP AT A TRAFFIC LIGHT AND THE POWER STEERING FAULT CAME ON AND ALSO THE ADVANCE TRAC SERVICE LIGHT LEAVING ME WITH NO POWER STEERING. THIS HAS HAPPENED NUMEROUS TIMES OVER THE COURSE OF ABOUT A MONTH NOW. TURNING THE CAR OFF FOR ABOUT 15 SECONDS AND RESTARTING SEEMED TO REBOOT AND FIX THE PROBLEM FOR THE TIME BEING WHEREAS OTHER TIMES I WOULD HAVE TO TURN MY VEHICLE OFF 2-3 TIMES AND RESTART BEFORE THE PROBLEM WAS FIXED. NOW THE POWER STEERING HAS GONE COMPLETELY OUT AND TURNING THE CAR OFF AND RESTARTING DOES NO GOOD. I ONLY HAD THE CAR ABOUT 7 MONTHS AND WAS NOT INFORMED ABOUT THIS. POWER STEERING IS A VERY IMPORTANT COMPONENT TO DRIVING A CAR AND WITH THIS BEING FAULTY IS VERY DANGEROUS AS IF I WERE ON THE HIGHWAY GOING AT A MUCH HIGHER RATE OF SPEED AND THE POWER STEERING GO OUT COULD HAVE BEEN FATAL BIT ONLY TO ME BUT MY DAUGHTER AND GRADSON AS WELL. THIS CERTAINLY IS A HUGE PROBLEM THAT THE MANUFACTURER NEEDS TO CORRECT AS THEY ARE PUTTING MANY FAMILIES LIVES AT RISK. SO THIS SHOULD BE THE RESPONSIBILITY OF THE COMPANY TO CORRECT THIS ISSUE FREE OF CHARGE TO THEIR CUSTOMERS AND REALLY GET THE BALL ROLLING ON DOING A RECALL ON THE POWER STEERING IN ALL 2012 FORD FUSION'S. THIS IS SO DANGEROUS AND I DON'T DRIVE IF I DON'T HAVE TO UNTIL I CAN AFFORD TO GET IT FIXED AND AGAIN THESE EXPENSES SHOULDN'T BE COMING OUT OF MY POCKET! *TR

07/11/2014
Components: STEERING
Incident Date: 05/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

DRIVING DOWN A BUSY HIGHWAY ONE EVENING, AN INDICATOR RECOMMENDING SERVICE ON THE POWER STEERING SYSTEM LIT UP. THERE WERE NO EXTREME SPEEDS OR ACCIDENTS. CAR BECAME TOO DIFFICULT TO STEER. FORD DEALERSHIPS HAVE MENTIONED THAT THIS IS A COMMON ISSUE, REQUIRING A REPLACEMENT RACK AND PINION SYSTEM. SHOULD BE A RECALL- SINCE STEERING IS ESSENTIAL IN ORDER TO AVOID ACCIDENTS, DAMAGE AND INJURY. *TR

07/11/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 07/03/2014
Crash: No
Fire: No
Summary

THE ADVANCE TRAC POWER STEERING ON MY 2012 FORD FUSION CUT OUT IN THE MIDDLE OF A LEFT HAND TURN LEAVING A TRAFFIC LIGHT. IT HAD DONE THIS ONCE BEFORE, A YEAR PRIOR AT AROUND 34000 MILES WHILE IT WAS STILL UNDER WARRANTY, AND THE DEALERSHIP SENT ME AWAY TELLING ME IT WAS AN ISOLATED INCIDENT AS THE STEERING RECOVERED WHEN I TURNED THE VEHICLE ON AND OFF. THIS TIME, WHEN I RESET IT, IT CUT OUT AGAIN DRIVING THROUGH THE PARKING LOT AT THE SHOPPING CENTER I WAS AT LESS THAN 500 YARDS TRAVELED LATER. THIS TIME WHEN I TOOK THE VEHICLE IN FOR REPAIR THEY ACKNOWLEDGED THE ISSUE WAS REAL AND CLAIM THE ENTIRE STEERING COLUMN NEEDS REPLACED OR THIS WILL CONTINUE TO HAPPEN. THEY WILL NOT COVER IT UNDER WARRANTY DESPITE THE FACT I HAD MADE A CLAIM RELATED TO THIS EXACT ISSUE WHILE IT WAS UNDER WARRANTY PREVIOUSLY. THE STEERING HAS THANKFULLY ONLY CUT OUT FOR ME AT LOW SPEEDS AND IN PLACES I WAS ABLE TO QUICKLY AND EASILY PULL OVER EVEN WITHOUT POWER STEERING. IF THIS WERE TO OCCUR AT HIGHER SPEEDS OR IN PLACES I WAS LESS ABLE TO PULL OVER I AM NOT SURE I COULD HAVE MANEUVERED THE VEHICLE SAFELY FOR ANY EXTENDED AMOUNT OF TIME. *TR

07/09/2014
Components: STEERING
Incident Date: 07/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 3SAHT0HA4BR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 61,000.

07/09/2014
Components: STEERING
Incident Date: 07/07/2014
Crash: No
Fire: No
Summary

THE CAR LOST POWER STEERING WHILE MERGING WITH TRAFFIC ON THE FREEWAY. A "POWER STEERING ASSIST FAULT" & "SERVICE ADVANCETRAC" ERROR SHOWED UP ON THE DASHBOARD. VERY DANGEROUS SITUATION LOSING POWER STEERING IN TRAFFIC. TOOK TO DEALER AND WAS INFORMED THEY NEEDED TO REPLACE THE ENTIRE ELECTRIC POWER STEERING RACK FOR $1,813. DID SOME RESEARCH ONLINE AND IT SEEM THIS IS A COMMON PROBLEM WITH THIS VEHICLE. SEVERAL OTHER MODELS WERE RECALLED FOR THIS SAME PROBLEM BUT NOT THE FUSION. SEEMS LIKE THIS IS A MAJOR PROBLEM THAT SHOULD BE THE MANUFACTURER'S RESPONSIBILITY. *TR

07/07/2014
Components: STEERING
Incident Date: 07/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

DRIVING ON FREEWAY AT 65MPH AND SUDDENLY POWER STEERING WARNING LIGHT CAME ON WITH MESSAGE SAYING SERVICE REQUIRED. DROVE HOME SAFELY, BUT AFTER STOPPING AND RESTARTING, POWER STEERING DID NOT WORK AT ALL. TOOK IT INTO MECHANIC AND WAS TOLD POWER STEERING GEAR NEEDS TO BE REPLACED. HAD THE SAME WORK DONE LAST YEAR AS WELL AS REPLACING CONTROL ARMS FOR THE SAME ISSUE. CAR NEARLY IMPOSSIBLE TO DRIVE WHEN POWER STEERING SHUTS DOWN. *JS

07/06/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 06/24/2014
Crash: No
Fire: No
Summary

I PURCHASED MY 2012 FORD FUSION ABOUT 4 MONTHS AGO FROM A FAMILY MEMBER WHO HAD NO PROBLEMS WITH THE CAR SINCE OWNING IT NEW. SINCE THAT TIME I HAVE HAD AN ALERT COME ON WHEN I AM DRIVING THAT READS "POWER STEERING FAILURE" AND THE STEERING WHEEL BECOMES REALLY HARD TO TURN. IT HAS HAPPENED TO ME TWICE AND MY WIFE ONCE. WHEN I STOP THE CAR AND TURN THE IGNITION SWITCH OFF AND THEN START THE CAR BACK UP THE SYSTEM IS RESET AND THE WARNING IS NOT DISPLAYED ANY LONGER AND THE POWER STEERING WORKS ONCE AGAIN. THIS IS VERY DANGEROUS AS MY WIFE HAD A VERY HARD TIME TURNING THE WHEEL TO GET THE CAR OFF THE INTERSTATE WHEN IT HAPPENED TO HER. I TOOK THE CAR INTO MY REGULAR MECHANIC WHO COULD NOT DIAGNOSE THE PROBLEM (HE DROVE IT AROUND A LONG TIME) AND HE RECOMMENDED THAT I TAKE IT IN TO THE FORD DEALER. THE FORD DEALER TOLD ME THAT IT WAS A PROBLEM WITH THE RACK AND PINION AND THAT IT WOULD COST $1700 TO GET IT REPLACED. I REFUSED THE REPAIR BECAUSE I READ ON THIS BOARD THAT THIS HAS BEEN A PROBLEM WITH THE 2012 FUSIONS AND THAT OTHERS THAT HAVE TAKEN THEIR CAR IN TO GET THIS PROBLEM FIXED, PAID THE MONEY FOR THE REPAIR, BUT STILL HAD THE SAME ALERT COME ON AFTER THE "REPAIR." IT SOUNDS LIKE AN ELECTRICAL PROBLEM TO ME THAT IS RESET WHEN THE CAR IS TURNED BACK ON. I EXPECT THERE TO BE A RECALL ON THIS PROBLEM AS THIS COULD BE VERY DANGEROUS. MY CAR ONLY HAS 81,000 MILES ON IT. *JS

07/04/2014
Components: STEERING
Incident Date: 07/04/2014
Crash: No
Fire: No
Summary

WHEN I WAS DRIVING MY 2012 FORD FUSION, I LOST CONTROL OF THE STEERING WHEEL SUDDENLY. A MESSAGE SHOWING "POWER STEERING ASSIST FAULT" POPPED UP ON THE DASHBOARD. THE WHEEL BECAME STIFF AND UNABLE TO TURN. I HAD TO STOP MY CAR AND RESTARTED IT. THE MESSAGE WAS GONE AND I WAS ABLE TO DROVE IT BACK HOME. LUCKILY IT HAPPENED WHEN THERE WAS NO OTHER CARS. I PROBABLY WOULD HAVE BEEN KILLED IF IT HAD HAPPENED ON AN EXPRESSWAY. IT IS DEFINITELY A MAJOR SAFETY ISSUE AND REQUIRES A RECALL! *TR

07/03/2014
Components: STEERING
Incident Date: 05/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

WELL I BOUGHT THIS CAR IN APRIL OF 2014 AND THE POWER STEERING WILL SHUT OFF WHILE YOU ARE DRIVING IT HAPPENED ON THE INTERSTATE WHILE I WAS DRIVING AT 65 MPH AND IT IS HARD TO CONTROL.IT HAS HAPPENED 4 TIMES SINCE THEN ONCE WHEN MY WIFE WAS DRIVING AND SHE WAS TURNING INTO A PARKING LOT AND SHE IS A SMALL WOMAN AND SHE WAS SCARED TO DEATH TO DRIVE IT ANYMORE . I BOUGHT THIS CAR FOR MY 17 YEAR OLD DAUGHTER BUT I HAVE NOT LET HER DRIVE IT YET DUE TO THIS I HAVE LOOKED AT SOME FORUMS WITH COMPLAINT'S AND THERE ARE HUNDREDS OF THEM I THINK THIS IS A SAFETY ISSUE AT LEAST FOR ME IT IS I DON'T WANT MY DAUGHTER IN A CRASH FOR IT PLEASE HELP US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/02/2014
Components: STEERING
Incident Date: 06/25/2014
Crash: No
Fire: No
Summary

I WAS DRIVING ON THE HIGHWAY AND MY POWER STEERING WENT OUT. I DROVE WITH NO POWER STEERING FOR ABOUT 8 MILES AND THEN TURNED THE CAR OFF AND BACK ON AND THE STEERING CAME BACK. *TR

07/02/2014
Components: STEERING
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

I WAS APPROACHING A RED LIGHT, WHEN I HEARD A "POP" AND SUDDENLY I COULD NOT STEER MY CAR ANYMORE. I WAS ABLE TO STOP THE CAR, BUT I WAS STRANDED IN THE MIDDLE OF THE ROAD BLOCKING TRAFFIC. THE CAR COULD ONLY BE MOVED BY A TOW TRUCK. AFTER ACCESSING THE SITUATION, IT TURNED OUT TO BE MY POWER STEERING UNIT HAD JUST SNAPPED INTO. THE GOOD LORD WAS WITH ME!!!! HAD I BEEN ON THE INTERSTATE WHERE I WOULD HAVE BEEN MOVING AT A HIGHER RATE OF SPEED, MY WIFE AND SON MIGHT POSSIBLY BE ATTENDING MY FUNERAL RIGHT NOW!!!! *TR

07/01/2014
Components: STEERING
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

I PURCHASED A NEW 2012 FORD FUSION SEL CAR IN AUGUST 2011. I NOW HAVE 55K MILES, MOSTLY HIGHWAY MILES, SO THE STANDARD WARRANTY DOES NOT APPLY, EVEN THOUGH I HAVE NOT EXCEEDED THE 3 YEARS. I DID NOT BUY THE EXTENDED WARRANTY DUE TO ADVICE THAT FORD FUSIONS ARE HIGHLY RELIABLE. WHILE UNDER WARRANTY, THE ADVANCETRAC INDICATOR LIGHT ON THE DASH AND ADVANCETRAC SERVICE MESSAGE HAS HAPPENED MULTIPLE TIMES. I WAS EVEN LEAVING THE FORD SERVICE WHEN THE SERVICE ADVANCETRAC INDICATOR LIT UP AND MESSAGE OCCURRED. I IMMEDIATELY RETURNED AND SHOWED IT TO THE SERVICE PERSON. THEY CHECKED IT OUT AND SAID IT CAN OCCUR IF ONE TIRE TURNS MORE THAN ANOTHER SO IT WAS NOT A PROBLEM. RECENTLY, MY WIFE WAS DRIVING 25 MPH WHEN THE STEERING SUDDENLY BECAME DIFFICULT AND POWER STEERING FAILURE MESSAGES AND ADVANCETRAC POPPED UP. SHE SAID SHE ALMOST HIT A PARKED VEHICLE ON THE SIDE OF THE ROAD. I TOOK IT TO THE DEALER AND THEY INDICATED THE RACK NEEDED TO BE REPLACED. THAT IS A $1,375.00 REPAIR PLUS THE $225.00 THEY CHARGED ME ALIGNMENT. THE FORD SERVICE DEPARTMENT INDICATED THAT THERE ARE NO RECALLS FOR THIS PROBLEM ON THE FORD FUSION. I BELIEVE THIS IS A SAFETY ISSUE AND HAVE FOUND MANY POSTING OF RECALLS ON MULTIPLE MODELS OF FORD FOR THE SAME ISSUE. *TR

07/01/2014
Components: STEERING,POWER TRAIN
Incident Date: 06/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WAS DRIVING THE WHEEL SUDDEN WENT STIFF OUT OF NO WHERE HAD TO SHUT THE CAR OFF AND START AGAIN. THAT WAS THE FIRST INCIDENT. A COUPLE DAYS LATER THE CAR DID THE SAME THING AND IT SAYS POWER STEERING ASSAULT FAILED AND I CANT DRIVE THE CAR AT ALL IT SAYS THAT AS SOON AS I START IT. *TR

06/30/2014
Components: POWER TRAIN
Incident Date: 01/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CG8CR******
Summary

THIS MODEL IS AN AWD MODEL. VEHICLE EMITS A FOUL 'NATURAL GAS' ODOR WHEN VEHICLE COMES TO A COMPLETE STOP AFTER ANY PERIOD OF DRIVING. THIS ODOR SMELLS EXACTLY LIKE THE FLUID INSIDE THE RDU. AFTER SEVERAL TRIAL AND ERROR ATTEMPTS, I BELIEVE THE SMELL IS BEING SUCKED IN THROUGH THE HVAC SYSTEM. HOWEVER WHEN THE SYSTEM IS PUT IN RE-CIRCULATION MODE, THE SMELL IS NOT PRESENT. THIS PROVES THAT THE SMELL IS BEING SUCKED IN FROM OUTSIDE, FROM A VENT CONNECTED TO THE RDU. I CANT BELIEVE FORD HAS NOT HAD ANY OTHER COMPLAINTS ABOUT THIS. ITS EMBARRASSING TO HAVE ANYBODY RIDE IN THE CAR. *TR

06/29/2014
Components: STEERING
Incident Date: 06/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

TRIED TO DRIVE THE CAR BY BACKING OUT OF A PARKING SPACE AND THERE WAS NO POWER STEERING. CAR INFORMATION SYSTEM INDICATED POWER STEERING SENSOR PROBLEM AND TOLD TO CHECK IT. GOT OUT CHECKED THE FLUID LEVELS AND THEY WERE FULL. GOT OUT TO THE MAJOR STREET TO GO TO THE NEARBY DEALERSHIP FOR INFORMATION AND EVALUATION AND TURNED OFF THE CAR UPON ARRIVAL. CAR WAS AGAIN STARTED AND THEN THE POWER STEERING WAS RESTORED. *TR

06/29/2014
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 06/29/2014
Crash: No
Fire: No
Summary

I GOT OFF THE HIGHWAY AND WHEN COMING OFF THE RAMP I GOT AN ERROR MESSAGE STATING ADVANCETRAC POWER STEERING FAILURE. THERE WAS ALSO A CHIME AND THE DASHBOARD LIGHT CAME ON. I READ THAT TURNING OFF YOUR ENGINE WILL RESET IT AND IT DID BUT I AM AFRAID TO DRIVE THE CAR. *TR

06/27/2014
Components: STEERING
Incident Date: 06/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

DRIVING DOWN THE ROAD AND ALL THE SUDDEN THE POWER STEERING FAILED. CAR IS EXTREMELY DIFFICULT TO TURN. CAR ALARMS "POWER STEERING ASSIST FAILURE" AND "ADVANCETRAC MAINTENANCE NEEDED". WAS ABLE TO PULL OFF SIDE OF ROAD, CUT THE CAR OFF AND RESTARTED IT--POWER STEERING RETURNED. HAS HAPPENED TWICE NOW. TOOK CAR TO FORD DEALERSHIP, THEY SCANNED IT AND FOUND NO SERVICE CODES. HAVE BEEN TOLD IT IS MOST LIKELY IN NEED OF A NEW STEERING MOTOR BUT WITHOUT THE "CODE" THEY CAN'T REPLACE IT UNDER MY WARRANTY??!?!?? SO FAR THIS HAS OCCURRED ON STRAIGHT ROADS--IF IT WERE TO OCCUR WHILE NAVIGATING A CURVE THE RESULTS COULD BE DEADLY/CATASTROPHIC! THERE IS NO WARNING, NO NOTHING--YOU JUST CAN'T STEER THE CAR ALL THE SUDDEN. THIS IS EXTREMELY DANGEROUS AND APPARENTLY A COMMON PROBLEM WITH THIS YEAR MODEL CAR--WHY IS THERE NO RECALL YET?!?!!?? DO I HAVE TO WRECK MY CAR OR POTENTIALLY HURT MYSELF OR OTHERS BEFORE THIS IS ADDRESSED?!!! *TR

06/27/2014
Components: POWER TRAIN
Incident Date: 08/06/2012
Crash: No
Fire: No
Summary

WAS ACCELERATING TO GET ON THE INTERSTATE AND THE CAR DELAYED IN ACCELERATING. SINCE IT WAS A NEW CAR (PURCHASED IN JUNE ON 2012) I REALLY DIDN'T THINK MUCH ABOUT IT. OVER THE LAST TWO YEARS, THIS PROBLEM HAPPENS INTERMITTENTLY WITH A DELAY/HARSH SHIFT, A GRUMBLING/VIBRATION IN THE CAR WHEN SHIFTING IN LOWER GEARS FROM 2ND TO 3RD. THIS ALSO OCCURS DURING DOWN SHIFT BETWEEN 3RD AND 2ND GEARS CAUSING THE CAR TO "LURCH FORWARD" AS IF YOU HAVE BEEN REAR ENDED. I NOW HAVE 69,000 MILES ON MY CAR AND THE WARRANTY IS GONE AND EVERY TIME I ASK FORD TO LOOK AT THE PROBLEM THEY CAN'T REPLICATE THE PROBLEM (TRYING TO TELL ME THAT THE WAY I DRIVE MY CAR IS TOO HARSH) THEY DID REPROGRAM THE TCS AND THE LAST TIME I TRIED TO MAKE AN APPOINTMENT BEFORE MY WARRANTY EXPIRED, THE SERVICE DEPARTMENT CALLED ME BACK STATING THE FOLLOWING: "IT SOUNDS LIKE YOU ARE HAVING PROBLEMS WITH YOUR TRANSMISSION AND IT WILL BE 6-8 WEEKS BEFORE WE CAN GET THE CAR IN FOR SERVICE". *TR

06/27/2014
Components: STEERING
Incident Date: 06/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING AND LOW TIRE PRESSURE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,000.

06/24/2014
Components: STEERING
Incident Date: 06/20/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

06/24/2014
Components: STEERING
Incident Date: 06/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA2CR******
Summary

I WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 45 MILES AN HOUR WHEN THE ALERT CAME ON MY CAR DASH TO SERVICE POWER STEERING NOW. AFTER THE ALARM SOUNDED I WAS NO LONGER ABLE TO TURN MY STEERING WHEEL. I TRIED TURNING THE CAR OFF AND RESTARTED IT AND STILL NOT ABLE TO TURN THE WHEEL. I HAVE READ THAT NUMEROUS PEOPLE HAVE HAD THIS SAME ISSUE OVER THE PAST FEW YEARS. I CALLED THE FORD DEALERSHIP TO SEE IF THERE HAS BEEN A RECALL AND THEY STATED THAT NO THERE HASN'T BEEN A RECALL AND THAT MY CAR IS OUT OF WARRANTY.

06/23/2014
Components: STEERING
Incident Date: 06/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

I WAS DRIVING DOWN THE HIGH WAY IN RUSH HOUR TRAFFIC AS I STARTED TO SLOW DOWN DUE TO TRAFFIC ALL THE SUDDEN MY POWER STEERING WENT OUT THE WARNING LIGHTS AND MESSAGES APPEARED POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC MESSAGES APPEARED. *TR

06/23/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 06/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

FELT LIKE A SURGE THEN ENGINE STALLED. HAD TO PULL OVER TURN THE CAR OFF THEN RESTART. *TR

06/21/2014
Components: STEERING
Incident Date: 06/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 1NXBR32E28Z******
Summary

THE POWER STEERING FAILED WHILE I WAS TURNING IN A 270 DEGREE CLOVERLEAF DOING ABOUT 40 MPH. THE STEERING WHEEL WAS DIFFICULT TO TURN AND I COULD NOT MAINTAIN THE REQUIRED TURN TO STAY ON THE CLOVERLEAF. I HAD TO APPLY THE BRAKES AND STOPPED HALFWAY OFF THE ROAD AND ON THE GRASS SHOULDER. THE DASHBOARD MESSAGE READ ?POWER STEERING ASSIST FAILURE?. THE PROBLEM WENT AWAY AFTER I PUT THE CAR IN REVERSE AND THEN BACK IN DRIVE. *TR

06/19/2014
Components: STEERING
Incident Date: 06/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

I WAS DRIVING DOWN A BUSY STREET AT 35MPH. ALL OF A SUDDEN OUT OF NOWHERE I LOST MY POWER STEERING AND A MESSAGE CAME ACROSS MY DASH THAT SAID "POWER STEERING ASSIST DEFAULT, SERVICE REQUIRED" I SHUT MY CAR OFF AND STARTED IT BACK UP AGAIN. A FEW DAYS LATER SAME THING HAPPENED. DEALER TOLD ME THERE WAS NOTHIN THEY COULD DO, AND TO JUST DRIVE MY CAR UNTIL IT HAPPENS AGAIN. IT IS EXTREMELY DANGEROUS. *TR

06/16/2014
Components: STEERING
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FTRX02W94K******
Summary

WE ARE DRIVING AND THE LIGHT APPEAR (2 LIGHTS): 1.- IS LIKE IS A CAR 2.- POWER STEERING LIGHT WE ARRIVE AT HOME WITH THE STEERING WHEEL HARD, THE NEXT DAY TOOK THE SHOP, THE EXPERT SAID ALL FUSION HAVE THIS PROBLEM. *TR

06/16/2014
Components: STEERING
Incident Date: 04/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING DEFAULT WARNING LIGHT ILLUMINATED WHILE STARTING THE VEHICLE. AFTER THE WARNING LIGHT ILLUMINATED THE STEERING WHEEL BECAME HARD TO TURN. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED A FAILURE CODE WITHIN THE ELECTRONIC POWER ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. THE CURRENT MILEAGE WAS 101,000.

06/10/2014
Components: STEERING
Incident Date: 05/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

FOR ABOUT 3 MONTHS KEPT HEARING A KNOCKING NOISE IN THE STEERING COLUMN WHEN MAKING TURNS. TOOK IT TO A LOCAL FORD COMPANY- THEY CHECKED IT OUT AND DX PROBLEMS THAT DIDN'T EXIST AND NEVER SAID ANYTHING ABOUT THE POWER STEERING.THEN 2-3 WEEKS AGO WAS DRIVING IT CAME TO A STOP LIGHT THE "SERVICE ELECTRIC POWER STEERING NOW" CAME ON- 200 MORE YARDS THE POWER STEERING WAS GONE. HAD TO HAVE IT TOWED- CONTACTED 2 OTHER FORD DEALERSHIPS AND THEY SAID THERE WASN'T A RECALL AT THIS TIME. ALSO CONTACTED THE MAIN FORD HEADQUARTERS AND REPORTED IT. I NOW HAVE A CAR I'M MAKING PAYMENTS ON AND CAN'T DRIVE! *TR

06/09/2014
Components: STEERING
Incident Date: 06/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA1CR******
Summary

POWER STEERING WENT OUT; SHOCK AT ONLY 41,000 MILES. THIS IS MY FIRST FORD CAR I HAVE BOUGHT - NOT HAPPY. HAD IT TOLLED TO DEALERSHIP. *TR

06/05/2014
Components: STEERING
Incident Date: 06/27/2013
Crash: No
Fire: No
Summary

NHTSA #14V286 RECALLS FORD EXPLORERS FOR LOSS OF ELECTRIC POWER STEERING ASSIST, BUT THIS SHOULD INCLUDE OTHER MODELS. MY DAUGHTER'S 2012 FORD FUSION HAD THE SAME PROBLEM AND NEARLY CAUSED TWO ACCIDENTS WHEN SHE WAS TURNING AT INTERSECTIONS. *TR

06/05/2014
Components: STEERING
Incident Date: 05/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

WHILE MAKING A TURN THE POWER STEERING SUDDENLY WENT OUT. THIS HAS HAPPENED TWICE NOW WITHIN THE PAST MONTH. THE WHEEL TURNED BUT IT WAS DIFFICULT, AS IF THERE WAS NO POWER STEERING. THE POWER STEERING LIGHT WENT ON. I TURNED THE VEHICLE OFF AND THEN RESTARTED IT AND THE STEERING WORKED OK AGAIN. THIS COULD BE VERY DANGEROUS IF I WAS TRAVELING FASTER. *TR

06/05/2014
Components: STRUCTURE
Incident Date: 05/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

THIS PARTICULAR AUTOMOBILE HAS A FACTORY INSTALLED REAR DECK LID WING. IT IS SECURED TO THE DECK LID USING FOUR BOLTS THROUGH THE SKIN OF THE DECK LID. THE BOLTS ARE EACH BONDED INTO A PLASTIC PLUG, AND EACH PLUG IS THEN BONDED INTO THE PLASTIC STRUCTURE OF THE WING. THE CAR WAS PARKED AT THE TIME OF THE INCIDENT WITH AN OPEN REAR DECK LID. WHEN THE REAR DECK LID WAS CLOSED, THE BOLTS SECURING THE END OF THE WING AT THE DRIVER'S SIDE SEPARATED FROM THEIR PLASTIC INSERTS, RESULTING IN THAT END OF THE WING BEING NO LONGER SECURED. HAD THIS INCIDENT OCCURRED WHEN THE CAR WAS AT SPEED, THE RESULT MAY HAVE BEEN COMPLETE SEPARATION OF THE WING FROM THE CAR. ANYONE TRAVELING BEHIND THE CAR WITH THIS OCCURRING WOULD CERTAINLY ATTEMPT EVASIVE ACTION, WITH THE POTENTIAL FOR HAVING OR CAUSING AN ACCIDENT. FORD HAS MANY VEHICLES ON THE ROAD WITH THIS WING CONFIGURATION, AND THIS DESIGN METHOD FOR SECURING THEIR WINGS TO THEIR CARS REQUIRES NHTSA INVESTIGATION. *TR

06/04/2014
Components: STEERING
Incident Date: 06/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING THE POWER STEERING LIGHT ILLUMINATED AND THE CONTACT WAS UNABLE TO MAKE A COMPLETE TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO PROVIDED A TROUBLE CODE OF (C200D). THE APPROXIMATE SPEED AT TIME OF FAILURE WAS 15 MPH. THE APPROXIMATE MILEAGE AT TIME OF FAILURE WAS 60,000.

06/02/2014
Components: STEERING
Incident Date: 05/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

WHILE DRIVING ON THE INTERSTATE CAR WENT INTO POWER STEERING ASSISTED DEFAULT SETTING, RENDERING THE POWER STEERING TO LITTLE MORE THAN 15% USAGE WHILE MESSAGING AN SERVICE ADVANCETRAK MESSAGE. THE AUTOMOBILE USERS GUIDE MENTIONS A 10 SECOND WAIT IN BETWEEN STARTS. I PERFORMED THE TROUBLESHOOTING ACTIVITY TO NO AVAIL. THIS PROBLEM OCCURRED WHILE I WAS TRAVELING ON THE INTERSTATE HIGHWAY AND COULD HAVE BEEN A SERIOUS INCIDENT WHILE TRAVELING THE RECOMMENDED SPEED LIMIT. I PURCHASED THIS VEHICLE USED AT A LOCAL DEALERSHIP (CAPE GIRARDEAU, MISSOURI) ON 3/18/2014 AND HAVE HAD THIS ISSUE OCCUR ON MORE THAN ONE OCCASION. MY HOPE IS THAT YOU FOLKS LOOK AT RENDERING THE SITUATION IN A TIMELY MANNER CONSIDERING THE SAFETY OF MYSELF AND OTHERS WHOM HAVE EXPERIENCED THIS ISSUE. I APPRECIATE YOUR HELP AND LOOK FORWARD TO CONTINUED BUSINESS WITH YOUR COMPANY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

05/31/2014
Components: POWER TRAIN
Incident Date: 02/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

WHEN ATTEMPTING TAKE OF FROM A STOP CAR TAKES NEARLY 2 SECONDS TO RESPOND AND TRANSMISSION SHIFTS HORRIBLY AT TIMES. *TR

05/29/2014
Components: STEERING
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

AFTER RUNNING ERRANDS CAME HOME AND PARKED CAR. RESTARTED CAR TO GO SOMEWHERE ELSE AND POWER ASSIST FAULT MESSAGE APPEARED AND COULD NOT TURN STEERING WHEEL. TURNED CAR OFF AND READ MANUAL. RESTARTED CAR AND CONTINUED ON MY WAY. 5-19-2014 DROVE TO BALL PARK. TURNED ON CAR TO LEAVE. POWER STEERING ASSIST FAULT MESSAGE. TURNED CAR OFF AND SAT THERE A FEW MINUTES, TURNED IT ON AN CONTINUED ON MY WAY. MILEAGE 16, 760. 5-21-2014. DRIVING TO WORK AT APPROXIMATELY 40 MILES AN HOUR. POWER STEERING FAULT AND ADVANTRAC TRAC WARNING CAME ON. (MILEAGE 17,403) BARELY ABLE TO GET THE CAR TURNED INTO A PARKING LOT. SAT THERE A WHILE UNTIL CAR STARTED AND DROVE TO DEALERSHIP. THEY WERE UNABLE TO GET THE CAR IN THAT DAY AND MADE APPOINTMENT FOR 5-22-2014. AT DEALERSHIP, I WAS FIRST TOLD THEY DIDN'T KNOW ANYTHING ABOUT THIS HAPPENING TO THIS MODEL CAR. I RESEARCHED AND FOUND MANY INCIDENCES OF THIS AND TOOK THE INFORMATION TO THE DEALERSHIP. THEY REPLACED RACK AND PINION. DEALERSHIP DID NOT HAVE PART IN STOCK AND HAD TO KEEP CAR OVERNIGHT. IT SEEMS THIS IS A COMMON PROBLEM AND THE DEALERSHIPS SHOULD HAVE THESE PARTS IN THEIR INVENTORY AT ALL TIMES. ALSO, THE DEALERSHIPS DO NOT HIRE ENOUGH MECHANICS TO SERVICE ALL THE VEHICLES IN A TIMELY MANNER. I AM VERY DISAPPOINTED WITH FORD MOTOR CO. I PURCHASED THIS CAR THINKING I WAS BUYING A SAFE CAR TO DRIVE. IT IS ONLY 2 YEARS OLD WITH LESS THAN 18,000 MILES ON IT AND SOMETHING AS SERIOUS AS THIS OCCURS. I AM NOW WONDERING WHAT WILL HAPPEN NEXT OR EVEN IF THIS WILL HAPPEN AGAIN. *TR

05/29/2014
Components: STEERING
Incident Date: 05/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WHILE BACKING OUT OF THE GARAGE, THE WARNING CHIME CAME ON, THE WARNING MESSAGE ABOUT THE POWER ASSIST STEERING FAILURE CAME ON, AND THERE WAS NO POWER STEERING. THIS HAS HAPPENED MORE THAN 5 TIMES PREVIOUSLY. IT USUALLY HAPPENS WHEN BACKING OUT OF A PARKING SPACE, BUT IT HAS HAPPENED WHILE AT FREEWAY SPEED ONCE. I TOOK THE CAR TO THE DEALER AND THEY INDICATED THAT THERE WERE NO CODES AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY SUGGESTED DRIVING IT TO THE SERVICE CENTER THE NEXT TIME THE POWER STEERING FAILS. THAT IS NOT A SAFE IDEA! *TR

05/28/2014
Components: STEERING
Incident Date: 05/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

WHILE DRIVING AT 45 MPH STRAIGHT ON 3 LANE PAVED STREET I SUDDENLY GOT A MESSAGE ON MY DASH SAYING POWER STEERING ASSIST FAULT. THE STEERING WHEEL BECAME STIFF AND VERY HARD TO TURN. I WAS SAFELY ABLE TO PULL OFF THE ROAD. I CHECKED FOR ANY POSSIBLE LEAKS AND FOUND NOTHING. I TURNED THE CAR OFF WAITED A MINUTE AND RESTARTED THE CAR. UPON RESTARTING THE POWER STEERING APPEARED TO BE WORKING AGAIN. I TOOK THE CAR TO A NEAR BY AUTO REPAIR SHOP. THEY LOOKED FOR ANY STORED CODES ON THE COMPUTER AND FOUND NOTHING STORED. THIS IS A SAFETY HAZARD. IF THIS FAILURE WOULD HAVE HAPPENED IN A TURN THE VEHICLE WOULD BE DIFFICULT TO CONTROL. POSSIBLY RESULTING IN A COLLISION. *TR

05/22/2014
Components: STEERING
Incident Date: 05/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

THE POWER STEERING QUIT WITHOUT WARNING, LUCKILY THE CAR WAS JUST GETTING UNDER WAY. THE CAR HAD PREVIOUSLY INDICATED A FAULT WITH THE SYSTEM (THE WARNING LIGHT ON THE DASH WOULD FLASH FOR A MOMENT, THEN GO OUT) THE DEALER SAID 'NO CODE HAD BEEN STORED' SO THEY COULD NOT DIAGNOSE ANY FURTHER. MY CONCERNS ARE 1) THE STEERING COULD HAVE FAILED ON THE HIGHWAY AND CAUSED HARM OR DEATH 2) WITH THE AVAILABLE TECHNOLOGY TODAY, WHY DOESN'T THE COMPUTER 'STORE A CODE' SO THE DEALER CAN DIAGNOSE AND REPAIR BEFORE A DEADLY INCIDENT OCCURS? *TR

05/20/2014
Components: POWER TRAIN
Incident Date: 05/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

DRIVING ALONG ROUTE 80, NJ, THE CAR BECAME UNRESPONSIVE TO THE GAS PEDAL AS IF IT WERE IN NEUTRAL. THE WRENCH SYMBOL CAME ON AND THE CAR BEGAN TO SLOW DOWN. I HAD TO CUT ACROSS THE MIDDLE AND RIGHT LANES TO GET TO THE SHOULDER SO I COULD STOP SAFELY. I TURNED THE ENGINE OF AND RESTARTED THE CAR; IT WORKED FINE.

05/20/2014
Components: POWER TRAIN,ENGINE
Incident Date: 01/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

VEHICLE LURCHED THEN LOST POWER AND CHECK ENGINE LIGHT CAME ON. VEHICLE WOULD NOT ACCELERATE AFTER LOSING POWER. SINCE THE REPAIRS, THE VEHICLE WILL OCCASIONALLY LURCH WHEN THE CAR IS IN GEAR AND THE BRAKES ARE APPLIED. *TR

05/19/2014
Components: STEERING
Incident Date: 05/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AS THE POWER STEERING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS CONTACTED, BUT DID NOT PROVIDE A REMEDY. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 42,250.

05/19/2014
Components: STEERING
Incident Date: 05/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED SEVERAL TIMES. THE CONTACT FOUND IT DIFFICULT TO MANEUVER THE STEERING WHEEL. DURING EACH INCIDENT, THE LOW TIRE PRESSURE SENSOR ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT CHECKED THE TIRE PRESSURE AND DISCOVERED THAT IT WAS NORMAL. AFTER RESTARTING THE VEHICLE, THE SERVICE POWER STEERING AND ADVANCE TRAC SENSORS ILLUMINATED AS THE POWER STEERING FAILED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,500.

05/18/2014
Components: STEERING
Incident Date: 05/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

DRIVING 2012 FORD FUSION, 2.5L., AT 50 MPH TO ENTER HIGHWAY, POWER STEERING FAILURE, ADVANTRAC WARNING. FIRST OCCURRENCE OF THIS. CAUSED DRIVER TO PULL OVER. STOPPED AND RESTARTED VEHICLE AND PROBLEM PERSISTED. DRIVER RETURNED HOME WITHOUT POWER STEERING ASSIST. PROBLEM CORRECTED WITH NEXT VEHICLE RESTART 10 MINUTES LATER. UPDATED 11/24/2014 *JS

05/15/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/14/2014
Crash: No
Fire: No
Summary

WHEN STOPPED AT A RED LIGHT, POWER STEERING FAILED AND WARNING MESSAGE TO SERVICE ADVANCETRAC. NOT THE FIRST TIME, DON'T REMEMBER DATES OF PRIOR INCIDENTS. TURNING OFF IGNITION AND RESTARTING CAR SOLVED PROBLEM (FOR NOW). *TR

05/12/2014
Components: STRUCTURE,VEHICLE SPEED CONTROL
Incident Date: 05/11/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

AT A VERY LOW SPEED, WHILE PULLING INTO A PARKING SPACE, VEHICLE UNEXPECTEDLY ACCELERATED WHILE LIGHTLY BREAKING AND WOULD NOT STOP CAUSING IMPACT TO ANOTHER CAR. *TR

05/08/2014
Components: STEERING
Incident Date: 10/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL WAS VERY HARD TO TURN. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

05/08/2014
Components: POWER TRAIN
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WHILE SWITCHING THE CAR FROM DRIVE TO REVERSE WHILE PARKED THE TRANSMISSION BANGED INTO GEAR AND LEFT RUBBER ON THE GROUND WITH MY FOOT PRESSED ON THE BRAKE PEDAL. *TR

05/03/2014
Components: STEERING
Incident Date: 05/28/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JGXCR******
Summary

WHILE IN A RESIDENTIAL NEIGHBORHOOD THE ELECTRIC POWER STEERING GEAR STOP FUNCTIONING. CAUSING THE CAR TO BE EXTREMELY HARD TO CONTROL. *TR

05/02/2014
Components: STEERING
Incident Date: 04/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TRAVELING 65 MPH ON HIGHWAY AND "POWER STEERING ASSIST FAULT" "SERVICE ADVANCETRAC" WARNING DISPLAYED (OCCURRED ON 4/26/14) LOST POWER STEERING AND ALMOST CAUSED AN ACCIDENT TRYING TO NAVIGATE TO SAFE AREA TO PULL OVER. WHEN THIS STEERING GOES OUT IT IS NOT LIKE HAVING MANUAL STEERING IN THE OLD DAYS. IT IS 10 TIMES HARDER TO MOVE THE WHEEL...ESSENTIALLY NO STEERING. HAPPENED AGAIN ON 4/27/2014 DRIVING 45 MPH. TURNED CAR OFF AND ON IN BOTH INSTANCES AND WARNING DISAPPEARED. SCHEDULED AN APPOINTMENT IMMEDIATELY FOR SERVICE AT A LOCAL FORD DEALER FOR 5/2/2014. IN TRANSIT TO DEALER ON THE EVENING OF 5/1/2014 WAS ON A LOCAL HIGHWAY TRAVELING 55 MPH AND LOST STEERING AGAIN. I WENT ONLINE AND WAS SURPRISED TO SEE HUNDREDS OF THESE CLAIMS. THERE A TOO MANY CLAIMS TO COUNT ON FUSION AND FOCUS WITH THIS SAME DIAGNOSTIC MESSAGES. DEALERS ARE AWARE THIS IS OCCURRING AND ONE ACKNOWLEDGED IT MIGHT BE A DESIGN PROBLEM. PEOPLE ARE PAYING ALLOT OF CASH OUT OF POCKET WITH NO GUARANTEED IT WILL NOT FAIL AGAIN (IE A DESIGN PROBLEM AND REPLACING PARTS WITH A FAULTY PART AGAIN). *TR

04/30/2014
Components: STEERING
Incident Date: 04/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

I WAS JUST DRIVING HOME WHEN THE ALERT CAME ON READING SERVICE ADVANCETRAC/ SERVICE POWER STEERING NOW. I THEN HAD NO POWER STEERING AT ALL. I HAVE TRIED TURNING THE CAR OFF AND BACK ON. NOTHING HAS HELPED I STILL HAVE NO POWER STEERING. *JS

04/30/2014
Components: STEERING
Incident Date: 04/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

THIS PART SHOULD BE RECALLED, HAPPENED ONCE IN MY DRIVE-WAY THOUGHT IT WAS JUST A GLITCH,, WHAT HAPPENS IS YOU LOOSE YOUR POWER STEERING ALL OF A SUDDEN, WAS GOING 65 WHEN I HAD NO POWER STEERING. POWER STEERING ASSIST LAMP CAME ON, HAD TO PULL OVER. HAD THAT HAPPEN IN A TURN WITH NO WARNING,, I'D HAVE CRASHED THE CAR, OR WORSE.. TOOK IT TO THE DEALER, THEY WANT 1,800.00 TO FIX IT , HAVE ONLY HAD THE CAR FOR 6 MONTHS,, VERY UPSET , NOW I CANT TRUST DRIVING THE CAR, JUST GOT PUT ON DISABILITY FOR 45 DAYS MAKING PAYMENT ON A CAR I CANT PUT MY KIDS IN,, I WANT TO SEE SOMETHING DONE ABOUT THIS,, I'LL WAIT A FEW DAYS FOR YOUR REPLY, AFTER THAT ,,,, ILL BE FORCED TO TAKE OTHER ACTION ON THIS,, *JS

04/28/2014
Components: AIR BAGS
Incident Date: 03/07/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0KC7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT SIDE AND FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED AN INJURY TO THE LEFT EYE AND REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 26,000.

04/20/2014
Components: SERVICE BRAKES
Incident Date: 04/18/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

TRAVELING ON CROWDED HIGHWAY WHEN CARS AHEAD STOPPED; MY BRAKES WHEN THUMP THUMP THUMP THEN I REAR-ENDED THE CAR IN FRONT OF ME. CAR DID NOT SLOW DOWN AT ALL. FORTUNATELY NO ONE WAS KILLED OR SERIOUSLY INJURED, BUT MY INSURANCE WILL DEFINITELY GO UP. TAKING THE CAR TO THE DEALER ON MONDAY MORNING. *TR

04/17/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 04/17/2014
Crash: No
Fire: No
Summary

TOTAL LOSS OF POWER STEERING WHILE CAR WAS IN MOTION, THANKFULLY AT LOW SPEED. DASH WARNING READ AS FOLLOWS: SERVICE ADVANCETRACK POWER STEERING ASSIST FAULT SYSTEM RESET ITSELF AFTER CAR WAS TURNED OFF THEN BACK ON, BUT FAILED AGAIN (SAME ERROR MESSAGE) UPON ARRIVAL AT MY HOME.

04/14/2014
Components: STEERING
Incident Date: 12/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

WHEN BACKING UP AND TURNING STEERING WHEEL FULLY TO THE RIGHT THERE IS A RUBBING OR GRINDING SOUND FROM THE PASS. SIDE RIGHT FRONT TIRE AREA AND THE STEERING WHEEL SEEMS TO LOCK. *JS

04/09/2014
Components: STEERING
Incident Date: 04/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS SLOWING DOEN AND MAKING A SHARP RIGHT TURN WHEN SUDDENLY MY STEERING WHEEL GOT REAL STIFF. I HAD TWO MESSAGES FLASHING "POWER STEERING ASSIST FAIL" AND "SERVICE AUTOTRAC". I HAVE TAKEN IT TO THE DEALERSHIP AND THEY'RE CHARGING ME $2,500 TO CHANGE THE STEERING RACK AND 2 OUTER RODS. MY CAR HAS 37,500 MILES THIS IS NOT NORMAL. *TR

04/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 04/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHAXCR******
Summary

YESTERDAY IN THE EVENING WHILE THERE WAS A RAIN STORM THE FRONT LIGHTS OF MY 2012 FORD FUSION WENT OUT COMPLETELY, LUCKILY FOR US SCHOOL TEACHERS THERE WAS SUFFICIENT DAYLIGHT TO HELP US GET HOME FROM WORK. SEVERAL MONTHS AGO, THE SAME THING OCCURRED WHILE I WAS TRAVELING ON A BUSY WILMINGTON, DELAWARE STATE ROAD.EARLIER THE RIGHT SIDE BRAKE LIGHT FIZZLED WHICH WAS REPLACED ON FEBRUARY 10, 2014 AND THE DRIVER'S SIDE HEADLIGHT HAD TO BE REPLACED AT THE DEALERSHIP THE YEAR BEFORE.IN OTHER AREAS, THE TRANSMISSION OF THIS CAR HAS A TENDENCY TO SLIP WHENEVER I MOVE IT FROM PARK TO DRIVE. IN ADDITION, LAST YEAR THE CAR BATTERY WAS DRAINED AND TRIPLE A ROAD SERVICE HAD TO RECHARGE THE BATTERY. THE DEAD BATTERY CAUSED US TO LOSE SEVERAL HOURS FROM TEACHING.THE AM CAR RADIO RECEPTION, IS ALSO POOR AND SUBJECT TO INTERFERENCE, AND DROPS IN VOLUME. THE CD PLAYER IS ERRATIC AND HAS A TENDENCY TO SKIP SONGS AND STOP ALL TOGETHER.IN LESS THAN TWO YEARS OF OPERATION, THIS CAR IS ONLY USED FOR SHORT DISTANCE TRAVEL OF 30 MILES A DAY AS WE FEAR CONTINUED BREAKDOWNS.VENTURING INTO NIGHT TIME TRAVEL OR LONG DISTANCE INTERSTATE TRAVEL IS NOT ADVISABLE GIVEN THIS CAR'S TENDENCY TO LOSE EXTERNAL ILLUMINATION.WHAT IS MOST TROUBLING IS THAT THE INTERNAL DASHBOARD DID NOT WARN ME WHEN THE TAILGATE BREAK LIGHT AND FRONT PASSENGER BEAM LIGHT WENT OUT OF ORDER.THE ONLY TIME I HAVE EXPERIENCED THE DASHBOARD IN OPERATION WAS WHEN ONE OF THE CAR TIRES NEEDED TO BE RE-INFLATED AND WHEN IT WAS TIME TO REFUEL THE GAS TANK.I HAVE TAKEN THIS MODEL TO SHERIDAN FORD DEALERSHIP WHERE THEY HAVE ROTATED THE TIRES AND CHANGED THE OIL . ON MAY 13, 2013, I PAID $17.00 SERVICE CHARGE TO ROTATE THE TIRES.AT THAT TIME THEY CONDUCTED A MULTIPOINT INSPECTION WHERE IT WAS DETERMINED IT WAS OK.THE ABOVE ISSUES MERIT FORD RECALL THIS CAR. *TR

04/05/2014
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 04/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

DRIVING STRAIGHT AND STEADY 45MPH ON SURFACE STREET, NO TRAFFIC, NO BRAKING OR LANE CHANGE. SUDDENLY CHIMES SOUNDED, "SERVICE ADVANCED TRAC" IN MESSAGE CENTER AND YELLOW ADVANCE TRAC IDIOT LIGHT ON. IN ABOUT 20 SECONDS CHIMES, MESSAGE AND LIGHT GO OFF AND MESSAGE TEXT RETURNS TO REAL TIME MPG READING. CONTINUED DRIVING HOME WITHOUT SHUTTING ENGINE OFF OR ANY FURTHER WARNINGS/INCIDENT. TOOK TO DEALER 7AM NEXT MORNING (4/3/2014) AT 15753 MILES. AT END OF DAY SERVICE ADVISOR SAID TEST CODE SHOWED BAD "TORQUE SENSOR" WHICH IS IN THE STEERING COLUMN AND MEASURES TURNING EFFORT ON THE STEERING WHEEL AND THAT THEY NEEDED TO KEEP VEHICLE OVERNIGHT. 1130AM NEXT MORNING (4/4/2014) SPOKE TO SERVICE ADVISOR. HE SAID CAR FIXED BY CHANGING THE RACK AND PINION GEAR ASSEMBLY W/ELECTRIC STEERING MOTOR (FORD PART NUMBER: AE5Z-3504-CE). BEFORE AND DURING INCIDENT I NEVER NOTICED ANYTHING WRONG WITH STEERING OR BRAKING--JUST THE WARNINGS. VEHICLE REPAIRED UNDER WARRANTY. *TR

03/26/2014
Components: ELECTRICAL SYSTEM
Incident Date: 03/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

MY HORN NO LONGER WORKS. *TR

03/25/2014
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 05/22/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND FAILED TO DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT THEN CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY WITH THE SIGNIFICANT IMPACT. THE CONTACT SUSTAINED A FRACTURE WRIST AND INJURIES TO THE RIGHT KNEE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE SEVERE BODY DAMAGES TO THE FRONT END WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,037. UPDATED 05/06/2014*LJ *TR

03/21/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

STARTING OUT, THROTTLE HAD NO RESPONSE ON TAKE OFF, NOW TAKING A RIGHT HAND TURN THROTTLE HAS NO RESPONSE THEN JUMPS FORWARD, VERY DIFFICULT PULLING OUT ONTO A HIGHWAY. I'VE TAKEN IT TO TWO DIFFERENT FORD DEALERS AND THEY REFUSE TO DO ANYTHING TILL THE CHECK ENGINE LITE COMES ON, MEANWHILE I'M DRIVING A DANGEROUS CAR... *TR

03/16/2014
Components: STEERING,TIRES,EQUIPMENT
Incident Date: 02/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

ALL FOUR TIRES HAD TO REPLACED BY ME AFTER ONLY 12,000 MILES. TWO OF THE TIRES BLEW OUT. POWER STEERING FAILURE OCCURRED WHILE I WAS DRIVING. SERVICE ADVANCETRAC IS ALSO NO LONGER WORKING. I HAVE TRIED TAKING MY CARE TO A FORD DEALERSHIP BUT THEY REFUSED TO FIX ANYTHING. THEY TOLD ME THE TIRES WERE MY FAULT, AND I TOLD THEM EITHER THEY THINK I AM STUPID OR THEY WERE NOT THE SHARPEST TOOL IN THE SHED IF THEY THINK I BELIEVE ANY OF THESE ISSUES WERE MY FAULT. I CALLED FORD AND THEY WERE NO HELP. THEY TOLD ME IT IS UP TO THE DEALERSHIP IF THEY DECIDE TO FIX ANYTHING BECAUSE THE DEALERSHIP IS NOT OWNED BY FORD. I CURRENTLY HAVE LESS THAN 20,000 MILES ON THIS CAR AND I BOUGHT IT BRAND NEW . FORD IS A HORRIBLE COMPANY AND DOES NOT HONOR THEIR WARRANTY . THE DEALERSHIP I TOOK IT TO WAS PARK PLACE MOTORCARS IN DALLAS TX. THEY HAVE BEEN SEVERAL OTHER PROBLEMS WITH THIS CAR BUT IF THIS WAS HONORED BY FORD I WILL TAKE IT. NO WAY I EVER BUY ANOTHER FORD. *TR

03/14/2014
Components: STEERING,TIRES
Incident Date: 03/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS DRIVING THIS MORNING AND MY LOW TIRE PRESSURE SIGNAL FLASHED. I WENT TO PUT AIR IN THE TIRE AND THE TIRE WAS COMPLETELY FLAT! I HAD SPARE PUT ON AND THIS IS WHEN THE "SERVICE POWER STEERING NOW" WARNING CAME ON AS WELL AS THE SERVICE ADVANCE TRACTION CONTROL LIGHT CAME ON. *TR

03/14/2014
Components: ENGINE
Incident Date: 02/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT SHE RECEIVED A LETTER NOTIFYING HER OF A CUSTOMER SATISFACTION PROGRAM RELATED TO NHTSA ACTION NUMBER: PE13003 (ENGINE) . THE CONTACT MENTIONED THAT SHE WAS VERY CONCERNED FOR HER SAFETY AND THAT THERE SHOULD HAVE BEEN A RECALL ISSUED FOR THE DEFECT. THE DEALER WAS CONTACTED, WHO REFUSED TO ASSIST HER UNLESS THE VEHICLE WAS EXHIBITING THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 18,300.

03/13/2014
Components: STEERING
Incident Date: 03/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJGXCR******
Summary

I NOTICED A SERVICE POWER STEERING WARNING LIGHT COME ON. I SHUT THE VEHICLE OFF AND UPON RESTARTING IT I HAD ABSOLUTELY NO POWER STEERING. LUCKILY I WAS NO LONGER DRIVING. THIS IS A DANGEROUS SITUATION AND A DANGEROUS SAFETY DEFECT IN EQUIPMENT. I WOULD NOT CONSIDER THIS TO BE NORMAL WEAR AND TEAR ON A TWO YEAR OLD VEHICLE. I LEARNED SEVERAL COMPLAINTS HAVE BEEN MADE ABOUT THIS DEFECT WITH SIMILAR DANGERS. I'M WONDERING WHAT HAS BEEN DONE TO RECTIFY THE PROBLEM? AM I FIXING THE PROBLEM USING THE SAME TYPE OF PARTS I HAD? WITH NO CHANGE THIS COULD HAPPEN AGAIN IN A TWO YEAR PERIOD. THIS IS NOT A SMALL OR INEXPENSIVE MECHANICAL JOB. I STRONGLY RECOMMEND LOOKING INTO THIS SITUATION FOR RECALL. WHAT NEEDS TO HAPPEN FOR A RECALL TO BE GRANTED....A FATALITY... I HOPE NOT. *TR

03/10/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 03/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WHILE DRIVING THE VEHICLE THE SERVICE POWER STEERING NOTIFICATION CAME UP ON THE DASH. CAR WAS STILL DRIVABLE WITH NO LOSS OF POWER STEERING. CAR WAS SHUTDOWN ONCE ARRIVED AT DESTINATION. WHEN RESTARTING CAR THE SERVICE POWER STEERING NOW WAS DISPLAYED. CAR WAS PLACED IN TO DRIVE, NO POWER STEERING WAS IDENTIFIED IN ADDITION TO SERVICE ADVANCETRAC WAS DISPLAYED. *TR

03/07/2014
Components: POWER TRAIN
Incident Date: 05/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA0CR******
Summary

THIS STARTED LAST YEAR...WE BOUGHT THE CAR NEW IN FEB. 2012....WE HAVE TAKEN THE CAR TO YOUNGBLOOD FORD IN MADISON, GEORGIA WHERE WE BOUGHT THE CAR AT LEAST FOUR TIMES...SOMETIMES WHEN YOU SLOW DOWN TO STOP THE TRANSMISSION SHIFTS HARD AND THE CAR JERKS....MAKING A NOISE...THEN AFTER THIS HAPPENS AND YOU PULL OFF AGAIN THE GEARS STALL IN BETWEEN SHIFTS AND ALMOST STALLS....HAVE ALMOST BEEN HIT IN AN INTERSECTION BECAUSE OF THIS....TOOK IT TO THE DEALERSHIP A YEAR AGO AND WAS TOLD THE TRANSMISSION OR COMPUTER HAD TO BE RECALIBRATED......THE CAR WAS FINE FOR ABOUT TWO WEEKS AND THEN STARTED AGAIN...I HAVE TAKEN THE CAR BACK SEVERAL TIMES AND THE LAST TIME, I TOLD THEM TO KEEP THE CAR AND DRIVE IT FOR A DISTANCE, SINCE THE PROBLEMS SEEMS TO OCCUR AFTER A TRIP OF 40 MILES OR MORE....THE DEALERSHIP KEPT THE CAR FOR A WEEK...I CALLED THEM AND WAS TOLD THE PROBLEM COULD NOT BE DUPLICATED....BUT WHEN I DROVE THE CAR HOME ( ABOUT 25 MILES) THE CAR DID IT AGAIN...I HAVE HAD A NUMBER OF PEOPLE WITH ME WHEN THIS PROBLEM OCCURS, EVEN A BROTHER IN LAW THAT IS A MECHANIC... *TR

03/05/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 02/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

02/26/2014
Components: ENGINE
Incident Date: 12/12/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

WAS AT A STOP SIGN WHEN I ACCERLERATED THE ENGINE STOPED. I VEERED TO THE RIGHT AND THE CAR RESTARTED. I TOOK IT TO THE LOCAL FORD DEALERSHIP. THEY SAID THEY COULD FIND NOTHING WRONG THE CAR. IT HAS HAPPENED A TOTAL OF THREE TIMES WITH THE SAME RESULT, THEY SAY NOTHING WRONG WITH THE CAR. I CALLED FORD THEY INITATED A BUY BACK BUT THE CAR DID NOT PASS CALIFORNIA LEMON LAW MUSTER SO MY CASE WAS CLOSED. *TR

02/24/2014
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/24/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

SEPTEMBER 24, 2013-I WAS DRIVING HOME AND THE CAR BEGAN TO SHUT DOWN. THE WRENCH CAME UP AND IT LOSE ALL POWER. I WAS ABLE TO COAST INTO THE MEDIAN AS IT WAS 5;00 TRAFFIC. I TURNED COMPLETELY OFF AND RESTARTED AGAIN. DECEMBER 5, 2013.. THE SAME THING HAPPENED AS I WAS ON A SIDE STREET. I TURNED OFF AND RESTARTED. 2/24/2014 I WAS GOING TO WORK AND IT CUT OFF ON VERY BUSY 6 LANE HIGHWAY. IT WAS VERY SCARY AS NO ONE WAS BEHIND ME. I TURNED OFF AND THEN RESTARTED THE CAR. I WAS SO RELIEVED THAT NO ONE WAS ON THIS BUSY ROAD WHICH IS ALWAYS TRAFFIC GOING VERY FAST. I HAVE A SERVICE ALL INTO FORD FOR FRIDAY 2/28/2014. *TR

02/04/2014
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 02/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

RECEIVED A LETTER EXTENDING THE WARRANTY OF THE THROTTLE BODY, BUT I FEEL THIS IS A SAFETY ISSUE, ESPECIALLY AT HIGH SPEEDS ON INTERSTATE HIGHWAYS, AND SHOULD BE A RECALL ISSUE NOT A WARRANTY EXTENSION. *TR

02/02/2014
Components: STEERING
Incident Date: 02/02/2014
Crash: No
Fire: No
Summary

POWERS STEERING STOP FUNCTION WHEN I WAS DRIVING ON WET CONDITION REGULAR STREET ,LUCKY NO INJURY BUT VERY UNPLEASANT ,WAITING TO SEE HOW MANY DIE BEFORE RECALL HAPPENS? *TR

01/31/2014
Components: STEERING
Incident Date: 01/31/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

THE STEERING ON MY 2012 FORD FUSION SEL LOCATED UP AS MY WIFE WAS BACKING OUT OF A PARKING SPACE AND SHE COULD NOT STEER THE CAR. *TR

01/24/2014
Components: STEERING
Incident Date: 01/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER DUE TO THE STEERING. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR A LOCAL MECHANIC. THE FAILURE MILEAGE WAS 60,100.

01/19/2014
Components: STEERING
Incident Date: 01/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

WAS PULLING OFF FROM A STOP SIGN AT A NORMAL TAKEOFF. ADVANCETRAC WARNING LIGHT AND SERVICE POWER STEERING NOW WARNING CAME ON. TRIED TO DO THE RESET THAT I FOUND ONLINE. NOTHING FIXED IT. HAD TO DRIVE HOME 90 MILES WITH NO POWER STEERING. WILL TAKE TO DEALER IN THE MORNING. I'VE HAD THE CAR 4 DAYS AND IT WAS BOUGHT AS A CERTIFIED USED VEHICLE. *TR

01/13/2014
Components: STEERING
Incident Date: 01/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA7CR******
Summary

WHEN STEERING I COULD HEAR A NOISE AND I FELT SHAKE ON STEERING WHEEL. HAD TO TAKE TO DEALER. *TR

01/09/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/02/2013
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAHP0HG5CR******
Summary

STATE OF NJ HAD A 2012 FORD FUSION THAT WAS BACK TO THE DEALERSHIP 5 TIMES FOR A CHECK ENGINE LIGHT. ON THE 6TH ATTEMPT TO FIX THE PROBLEM AT THE DEALERS, THE VEHICLE CAUGHT FIRE AND BURNED TO THE GROUIND WHILE OUT ON A ROAD TEST WITH A DEALERSHIP EMPLOYEE. THE VEHICLE IS A TOTAL LOSS. THE DEALERSHIP HAS NOT DISCLOSED WHAT CAUSED THE FIRE. I RECENTLY WAS INFORMED OF THE RECALL FOR 2013 FORD FUSIONS AND THOUGHT MAYBE THE 2012'S MAY HAVE A PROBLEM ALSO. THE DEALERSHIP INFORMATION IS AS FOLLOWS: ALL AMERICAN FORD, 375 ROUTE 17 SOUTH, PARAMUS, NJ. CONTACT IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

01/08/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 01/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG8CR******
Summary

WHEN PASSING ANOTHER VEHICLE AT 45 MPH IN 2012 FORD FUSION SEL V6 (36,000 MILES) CAR SUDDENLY AND WITHOUT WARNING LOST POWER BUT QUICKLY REGAINED IT. A FEW MINUTES LATER, WHILE TURNING CORNER, CAR SUDDENLY AND DANGEROUSLY LOST POWER AGAIN AND DIDN'T REGAIN IT. I MANAGED TO ROLL TO CURB; WARNING LIGHTS WERE ON INCLUDING WRENCH. I STEPPED ON GAS BUT CAR WOULDN'T MOVE. TURNED OFF ENGINE AND TEN MINUTES INTO WAITING FOR TOW TRUCK, I TRIED TO START VEHICLE. IT STARTED AND I WAS ABLE TO DRIVE IT TWO BLOCKS TO MY HOME. BASED ON THEIR EXPERIENCE WITH FUSIONS, MECHANICS AT FORD DEALERSHIP SUSPECTED THROTTLE BODY PROBLEM AND I WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE CODE FOR THROTTLE BODY DIDN'T APPEAR DURING DIAGNOSTIC CHECK. I WAS TOLD THAT WHEN IT HAPPENS AGAIN TO BRING IT BACK TO SEE IF THEY COULD CATCH CODE AND GET AUTHORIZATION FOR REPAIR. THE SUDDEN LOSS OF POWER IN THIS CAR WHILE DRIVING IT IS VERY DANGEROUS AND THE SERIES SHOULD BE RECALLED AND THROTTLE BODY REPAIR DONE BY FORD BECAUSE OF THIS SERIOUS SAFETY ISSUE. *TR

12/27/2013
Components: STEERING,ELECTRICAL SYSTEM,TIRES,ELECTRONIC STABILITY CONTROL
Incident Date: 12/24/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

I WAS TURNING ONTO THE STREET AT ABOUT 25 MPH AND AS I APPROACHED MY HOME, THE ADVANCE TRAC SYSTEM LIGHT CAME ON AND THEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. STEERING WHEEL LOCKED UP AS I TRIED TO TURN INTO THE DRIVEWAY AND I RAN OVER THE CABLE BOX ON THE CURB BECAUSE IT WAS HARD TO TURN AT THAT POINT. PRIOR TO THIS INCIDENT, THERE WERE PROBLEMS WITH AIR PRESSURE IN THE TIRES AT LEAST THREE TIMES. LIGHT CONTINUALLY CAME ON INDICATING LOW TIRE PRESSURE. CAR WAS PURCHASED ON NOVEMBER 2, 2013. DEALERSHIP OFFERED THE EXTENDED WARRANTY, WE SIGNED PAPERS FOR IT. WHEN IT CAME TIME TO USE IT, THE WARRANTY WAS NOT THERE. WE DIDN'T SIGN ANY CANCELLATION PAPERS FOR IT. NOW WE HAVE TO DEAL WITH A BOGUS DEALERSHIP/FINANCE COMPANY AND PAY FOR A PART THAT MAY OR MAY NOT BE NEEDED. *TR

12/26/2013
Components: STEERING
Incident Date: 12/19/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THE RACK AND PINION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.

12/17/2013
Components: STEERING
Incident Date: 12/17/2013
Crash: No
Fire: No
Summary

DRIVING AROUND 30MPH, WARNING LIGHT AND INFORMATION DISPLAY INDICATED "SERVICE ADVANCETRAC" THEN "SERVICE POWER STEERING NOW" MESSAGE APPEARED. I PULLED OFF ROAD TO PARKING LOT, SMELLED A BURNING SCENT IN THE HEAT/AC VENTS. POWER STEERING WAS DISABLED AS SOON AS I WAS ABLE TO PARK MY VEHICLE. NO DAMAGE TO MY VEHICLE PRIOR TO INCIDENT. *TR

12/12/2013
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 11/25/2013
Crash: No
Fire: No
Summary

I HAVE HAD SEVERAL ISSUES LEADING UP TO THIS AND THE DEALER WOULD SAY NOTHING IS WRONG. CAR JUMPS FORWARD WHEN IDLING, CAR LOOSES POWER WHEN ACCELERATING ON HIGHWAY. LASTLY WAS COMPLETE LOSS OF POWER AND NEARLY HIT BY BUS WITH KIDS IN CAR. THEY REPLACED THROTTLE BODY, A/C MOTOR ETC....TWO WEEKS GONE BYE AND IT IS STARTING AGAIN. I NEED TO GIVE THIS CAR TO MY DAUGHTER TO DRIVE BUT IT IS NOT SAFE. *TR

12/05/2013
Components: POWER TRAIN
Incident Date: 12/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0CGXCR******
Summary

AS MY WIFE ACCELERATED THE VEHICLE UP TO 35MPH THE ENGINE SEEMED TO CEASE FUNCTIONING OR SHUT ITSELF DOWN RESULTING IN AN INABILITY TO ACCELERATE. A WRENCH WARNING LIGHT ILLUMINATED AND SHE WAS FORCED TO THE SHOULDER OF THE ROAD. SHE SHUT DOWN THE VEHICLE AND RESTARTED IT WITH NO FURTHER COMPLICATIONS AT THIS TIME. THIS HAPPENED UNDER NORMAL DRIVING CONDITIONS. AFTER RESEARCHING THIS ISSUE, THE THROTTLE BODY IS SAID TO BE THE CULPRIT. I WILL BE TAKING THE CAR INTO THE DEALERSHIP TOMORROW IN AN ATTEMPT TO GET THIS KNOWN PROBLEM REPLACED UNDER WARRANTY. HOWEVER, WILL THEY BE REPLACING ONE DEFECTIVE PART FOR ANOTHER? HAS THERE BEEN AN APPLIED FIX? THIS COULD BE A VERY DANGEROUS SITUATION FOR A DRIVER. *TR

12/03/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 12/01/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE ENGINE RPMS INCREASED AS THE VEHICLE LUNGED IN REVERSE, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 95,000.

12/03/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 11/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE WRENCH WARNING INDICATOR ILLUMINATED AS THE VEHICLE UNEXPECTEDLY LUNGED FORWARD. IN ADDITION, THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 78,445. ...UPDATED 03/07/14 *BF THE CONSUMER STATED THE VEHICLE LUNGED FORWARD AND LOST POWER. THE DEALER REPLACED THE THROTTLE BODY AND MOTOR ASSEMBLY. UPDATED 03/13/14

12/02/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 11/11/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TRIP HOME FROM WORK, APPROX 45 MILES INTO MY TRIP, CAR ON CRUISE CONTROL GOING 72 MPH AND STALLS, THE WRENCH LIGHT COMES ON. I CANNOT ACCELERATE USING THE GAS PEDAL. PULL TO SHOULDER, CAR IDLES ROUGH. TURN OFF AND BACK ON. CONTINUED TRIP WITHOUT PROBLEM. NOV. 14. 2013: CAR TAKEN TO LOCAL FORD DEALER AND THEY CANNOT RETRIEVE ANY ERROR CODES. MENTION THROTTLE BODY BUT THEY DIDN'T SEE ANY NEED TO CHECK THIS BUT REPLACED A SUPPOSED DEAD BATTERY. NOV. 15, 2013: ON DRIVE BACK HOME FROM WORK, ABOUT 20 MILES INTO MY DRIVE, CAR ON CRUISE CONTROL AT SET AT 70 MPH STALLED AGAIN WITH WRENCH LIGHT. HAVE NO REACTION AT ALL WITH GAS ACCELERATOR. PULLED OVER TO STOP. CAR IDOLS ROUGH. TURNED AND BACK ON AGAIN. NOV. 15, 2013:STOPPED AT A STOP SIGN. AS I WENT TO PRESS THE GAS TO MAKE THE LEFT HAND TURN, I NOTICED THAT MY CAR HAD DIED. THIS WAS A SECOND INSTANCE WITH MY CAR ON NOVEMBER 15TH. NOV. 20, 2013: ON DRIVE HOME , APPROX. 20 MILES OUT, CAR ON CRUISE CONTROL AT ABOUT 75 MPH, WHILE ATTEMPTING TO PASS A CAR,THE CAR STALLED. AGAIN NO REACTION USING THE GAS PEDAL. HAD TO HIT BREAK TO GET BEHIND VEHICLE DUE TO INCOMING TRAFFIC. VERY BAD SITUATION. NOV. 22, 2013: IN AM APPROX 20 MILES FROM HOME HEADING TO WORK, NOT USING CRUISE CONTROL GOING APPROX. 70 MPH, CAR STALLS. NOV. 27: CAVENDER DEALERSHIP (SELMA,TX) ALSO WAS NOT ABLE TO GET AN ERROR CODE ON THE CAR BUT FOUND RESEARCH INFORMATION ON THE THROTTLE BODY ON 2012 FOR FUSIONS HAVING THE SAME ISSUE AS MY CAR. CAVENDAR DOES NOT WANT TO REPLACE THE PART AND IT NOT BEING THE ACTUAL PROBLEM. WE HAD NO INCIDENT TO OR FROM WITH THIS TRIP. NOV. 28: WE WERE EXACTLY 100 MILES INTO OUR TRIP, WHEN THE CAR STALLED. THE CAR WAS ON CRUISE CONTROL AT 70 MPH. STOPPED THE CAR, IDOLS HIGH. NOTE: I DRIVE 120 MILES DAILY TO/FROM WORK AND ISSUE IS NOT RESOLVED. *TR

12/02/2013
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
Incident Date: 11/11/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TRIP HOME FROM WORK, APPROX 45 MILES INTO MY TRIP, CAR ON CRUISE CONTROL GOING 72 MPH AND STALLS, THE WRENCH LIGHT COMES ON. I CANNOT ACCELERATE USING THE GAS PEDAL. PULL TO SHOULDER, CAR IDLES ROUGH. TURN OFF AND BACK ON. CONTINUED TRIP WITHOUT PROBLEM. NOV. 14. 2013: CAR TAKEN TO LOCAL FORD DEALER AND THEY CANNOT RETRIEVE ANY ERROR CODES. MENTION THROTTLE BODY BUT THEY DIDN'T SEE ANY NEED TO CHECK THIS BUT REPLACED A SUPPOSED DEAD BATTERY. NOV. 15, 2013: ON DRIVE BACK HOME FROM WORK, ABOUT 20 MILES INTO MY DRIVE, CAR ON CRUISE CONTROL AT SET AT 70 MPH STALLED AGAIN WITH WRENCH LIGHT. HAVE NO REACTION AT ALL WITH GAS ACCELERATOR. PULLED OVER TO STOP. CAR IDOLS ROUGH. TURNED AND BACK ON AGAIN. NOV. 15, 2013:STOPPED AT A STOP SIGN. AS I WENT TO PRESS THE GAS TO MAKE THE LEFT HAND TURN, I NOTICED THAT MY CAR HAD DIED. THIS WAS A SECOND INSTANCE WITH MY CAR ON NOVEMBER 15TH. NOV. 20, 2013: ON DRIVE HOME , APPROX. 20 MILES OUT, CAR ON CRUISE CONTROL AT ABOUT 75 MPH, WHILE ATTEMPTING TO PASS A CAR,THE CAR STALLED. AGAIN NO REACTION USING THE GAS PEDAL. HAD TO HIT BREAK TO GET BEHIND VEHICLE DUE TO INCOMING TRAFFIC. VERY BAD SITUATION. NOV. 22, 2013: IN AM APPROX 20 MILES FROM HOME HEADING TO WORK, NOT USING CRUISE CONTROL GOING APPROX. 70 MPH, CAR STALLS. NOV. 27: CAVENDER DEALERSHIP (SELMA,TX) ALSO WAS NOT ABLE TO GET AN ERROR CODE ON THE CAR BUT FOUND RESEARCH INFORMATION ON THE THROTTLE BODY ON 2012 FOR FUSIONS HAVING THE SAME ISSUE AS MY CAR. CAVENDAR DOES NOT WANT TO REPLACE THE PART AND IT NOT BEING THE ACTUAL PROBLEM. WE HAD NO INCIDENT TO OR FROM WITH THIS TRIP. NOV. 28: WE WERE EXACTLY 100 MILES INTO OUR TRIP, WHEN THE CAR STALLED. THE CAR WAS ON CRUISE CONTROL AT 70 MPH. STOPPED THE CAR, IDOLS HIGH. NOTE: I DRIVE 120 MILES DAILY TO/FROM WORK AND ISSUE IS NOT RESOLVED. *TR

12/01/2013
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

SERVICE ADVANCE TRACK LIGHT CAME ON, POWER STEERING DISABLED AND TRACTION CONTROL DISABLED. MAKING TURN ONTO SIDE STREET INCIDENT OCCURRED. NO ACCIDENT INVOLVED. FIRST TIME A SIMPLE TURN OF THE KEY FIXED THE PROBLEM NOW IT IS COMPLETELY DISABLED. TOOK TO DEALER THEY CONFIRMED IT AS THE POWER STEERING GEAR ASSEMBLY ON THE ADVANCE TRACK SYSTEM. PART COST FROM FORD $900. OUTRAGEOUS FOR A WELL MAINTAINED 2012 WITH 40,000 MILES. PLEASE RESEARCH DEALER SAID THEY HAD NUMEROUS ISSUES WITH THIS... THANK YOU *TR

11/24/2013
Components: STEERING
Incident Date: 11/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS TURNING INTO THE PARKING LOT AND I GOT A "POWER STEERING ASSIST FAULT" AND THE STEERING WHEEL WAS IMPOSSIBLE TO TURN. I TURNED THE ENGINE OFF AND BACK ON AND THE FAULT CLEARED. *TR

11/22/2013
Components: STEERING
Incident Date: 11/22/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

I WAS DRIVING DOWN THE INTERSTATE WHEN MY TRACTION LIGHT CAME ON AND MY STEERING WHEEL LOCKED UP. AN ERROR CAME ON SCREEN SAYING "POWER STEERING SYSTEM FAULT". MY VEHICLE IS OUT OF BUMPER TO BUMPER WARRANTY BUT STILL UNDER POWER TRAIN WARRANTY. THE DEALERSHIP STATES THAT IT IS NOT COVERED UNDER THAT WARRANTY. BECAUSE OF THIS I ALMOST WRECKED THE CAR AS STEERING BECAME VERY LIMITED. THE DEALER ALSO STATES THIS AN INTERNAL STEERING MODULE AND MUST BE REPLACED. MY CAR IS TOO NEW FOR A COMPUTER MODULE TO BE GOING OUT. *TR

11/10/2013
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

I NOTICED A "JUMPY RIDE' DURING TRIP TO ALBUQUERQUE AND BACK....FIRST ROAD TRIP SINCE BUYING CAR IN APRIL,'13. IT WAS SORT OF A SHIFTING OF A GEAR WHEN THERE SHOULD HAVE BEEN NOTHING LIKE THAT AT THAT SPEED. STARTED NOTICING AROUND TOWN AT 35 THE SAME JUMPY FEELING...JUST SEEMED LIKE TOO MUCH SHIFTING. THE RIDE IS VERY "ROUGH" ...NEVER HAD A CAR LIKE THIS...LOVED MY '09 FUSION, BUT THIS ONE STINKS. AFRAID IT'S WEARING OUT THE TRANNY AND COULD BE DANGEROUS. 3 DEALERS HAVE JUST BLOWN ME OFF ALONG WITH THE CORPORATE PERSON I TALKED TO...A "[XXX]" FOR MY REGION FOR FORD. I AM WORRIED AND CAN GET NOTHING DONE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/31/2013
Components: ENGINE
Incident Date: 10/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. ..UPDATED 12-30-13 *BF UPDATED 1/14/2014 *JS

10/29/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 10/27/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE ENGINE RPMS INCREASED AS THE VEHICLE LURCHED BACKWARD, CAUSING HER TO CRASH INTO ANOTHER VEHICLE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,200. UPDATED 11/21/13*LJ

10/28/2013
Components: STEERING
Incident Date: 10/28/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS DRIVING MY CAR TO THE GAS STATION TO PUT AIR IN MY TIRE AND AS I WAS TURNING INTO THE GAS STATION MY STEERING WHEEL LOCKED UP ON ME AND THE SERVICE ADVANCETRAC & SERVICE POWER STEERING NOW LIGHTS BEEPED AND CAME ON. I WAS ALMOST HIT FROM BEHIND BECAUSE I COULDN'T TURN MY WHEEL TO GET INTO THE GAS STATION. I GOT THE AIR AND STARTED MY CAR BACK UP AND THE LIGHTS BEEPED AND CAME ON AGAIN. I HAD TO DRIVE TO WORK WITH NO POWER STEERING AND WAS ALMOST HIT A COUPLE OF TIMES BECAUSE I'M NOT USE TO TURNING THE WHEEL, IT'S SO HARD AND MY ARMS AND CHEST HURT FROM THIS ALREADY. I DON'T HAVE THE MONEY TO GET THIS SERVICES BUT NEED A SAFE RUNNING CAR AS I'M A SINGLE MOM OF TWO AND PURCHASED THIS CAR THINKING FORD WAS RELIABLE. VERY WORRIED AND STRESSED, WHAT AM I TO DO NOW??? *TR

10/25/2013
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 10/01/2013
Crash: No
Fire: No
Summary

CAR GAS PEDAL STOPPED RESPONDING ON THE HIGHWAY. HAD TO PULL OVER AND TURN OFF AND ON AGAIN TO FIX IT. TURNS OUT IT'S A DEFECTIVE THROTTLE BODY, A WIDESPREAD ISSUE. HAD TO GET IT REPLACED. *TR

10/24/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

WHILE DRIVING AT HIGHWAY SPEEDS VEHICLE STALLED AND WRENCH LIGHT ILLUMINATED CAUSING THE VEHICLE TO IMMEDIATELY SLOW DOWN AND GO INTO A "LIMP HOME" MODE. AFTER PULLING OFF THE HIGHWAY AND RESTARTING THE VEHICLE THE ISSUE WENT AWAY. FORD DEALER TESTED AND FOUND FAULTY THROTTLE BODY AND REPLACED IT. *TR

10/23/2013
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 10/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

WHILE DRIVING ON INTERSTATE 30 IN TRAFFIC AT ABOUT 70 TO 75 MPH THE CAR JUST STOPPED ACCELERATING AND I HAD TO COAST OFF THE ROADWAY AND KILL THE CAR AND RESTART IT. THIS IS A DANGEROUS SITUATION IN HEAVY TRAFFIC AND HAS OCCURRED ON TWO DIFFERENT OCCASIONS IN THE PAST TWO WEEKS. I HAVE RESEARCHED THIS PROBLEM WITH OTHER FUSION OWNERS FROM 2010 TO 2012 AND THIS SEEMS TO BE A COMMON PROBLEM NATIONWIDE. THIS PROBLEM SHOULD BE ON A RECALL BEFORE PEOPLE GET HURT OR KILLED. *TR

10/22/2013
Components: STEERING
Incident Date: 10/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

1ST CASE 10/12/13 LOST POWER STEERING - NO ERROR CODE FOUND & RESET 2ND CASE 10/21/13 LOST POWER STEERING AGAIN BOTH CASES DRIVING UNDER 25 MPH. BOTH CASES HAD DAUGHTER WITH ME. I AM CONCERNED ON SAFETY ISSUE AND REQUESTING A RECALL. CONCERNED BECAUSE IN BOTH CASES WITH THE UNEXPECTED LOSS OF POWER STEERING I AM NOT ABLE TO TURN THE WHEEL OF THE CAR. WARRANTY IS UP. VERY DISAPPOINTED WITH READING THIS IS ALSO HAPPENING TO OTHERS! NOT ACCEPTABLE FORD. *TR

10/16/2013
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/19/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG9CR******
Summary

ON 10/9/2013 I WAS STOPPED AT A LIGHT AND THEN WHEN I PROCEEDED TO GO ON A GREEN LIGHT, MY CAR STALLED WITHOUT ANY WARNING OR LIGHTS ON MY DASH WHILE IN TRAFFIC. THERE WAS A CAR BEHIND ME THAT ALMOST REAR ENDED ME. WENT TO RESTART THE VEHICLE AND IT DID NOT START RIGHT AWAY. I HAD TO PUT THE CAR IN PARK WITH HAZARDS ON, IN THE MIDDLE OF TRAFFIC, AND TRIED TO START THE CAR TWO MORE TIMES BEFORE THE CAR STARTED AGAIN. THE CAR HAS BEEN GIVING ME ISSUES WITH HESITATION AND VIBRATION FOR THE PAST 4 MONTHS. I HAVE TAKEN IT TO FORD AND THEY HAVE CHECKED MY CAR 2 TIMES AND NEVER WAS ABLE TO SOLVE THE PROBLEM. BEFORE I TOOK IT TO FORD THE CAR HAS STALLED ON 6/19/2013 PRIOR TO TAKING THE CAR TO THE LOCAL FORD SHOP. THEY SAID IT WAS THE PROGRAMMING AND THEY INSTALLED THE UPDATE FOR THE COMPUTER, BUT IT NEVER SOLVED THE PROBLEM. THE LAST TIME IT STALLED ON ME, MY HUSBAND, WHO IS AN ACURA TECHNICIAN, PULLED THE P2111 CODE OUT USING A POCKET CODE READER OUT OF FREEZE FRAME DATA. THERE WAS NO CODES STORED IN PCM 6 HRS AFTER THE INCIDENT. 2 DAYS LATER CHECKED FOR FREEZE FRAME DATA AGAIN AND THERE WAS NO FREEZE FRAME DATA. *TR

10/11/2013
Components: ENGINE
Incident Date: 10/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 60 MPH THE VEHICLE LOST POWER, THE WRENCH LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE EMERGENCY LANE, RESTART IT AND RESUME NORMAL FUNCTION. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 35,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE SHUT DOWN 3 TIMES DISPLAYING THE WRENCH WARNING. UPDATED 12/6/2013 *JS

10/11/2013
Components: STEERING
Incident Date: 10/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

VEHICLE LOST POWER STEERING DURING DRIVING. LIGHT CAME ON AND MESSAGE ABOUT POWER STEERING AND TO CHECK ADVANCETRAC. STEERING CAME BACK AFTER I TURNED CAR OFF AND BACK ON AFTER A FEW MINUTES. WARRANTY IS NOW UP OF COURSE ON THE CAR. *TR

10/10/2013
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

WAS DRIVING ON INTERSTATE IN HEAVY TRAFFIC. CAR IMMEDIATELY-WITHOUT WARNING- LOST POWER TO ACCELERATE. WENT TO A LIMP DRIVING MODE. WARNING LIGHT (WRENCH) CAME ON. WAS VERY DANGEROUS SITUATION. HAD TO MANEUVER TO SIDE OF ROAD. ALMOST WAS HIT FROM BEHIND. CAR SHOOK AND STUTTERED. TURNED OFF IGNITION AND WAITED A COUPLE MINUTES. STARTED CAR, ALL WARNING LIGHTS CLEARED. WAS ABLE TO MAKE IT HOME WITHOUT ANY OTHER IN INCIDENT. FEW DAYS LATER SAME MALFUNCTION HAPPENED AGAIN. CAR LOST ACCELERATION AND HAD TO LIMP TO SAFE PLACE IN HEAVY TRAFFIC. TURNED OFF CAR AND RESTARTED. TOOK CAR TO FORD DEALERSHIP AND WAS TOLD CAR IS OUT OF WARRANTY AND DIAGNOSIS WAS THROTTLE BODY. A COMMON PROBLEM BUT NOT A RECALL. WOW. *TR

10/08/2013
Components: STEERING
Incident Date: 10/08/2013
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN THE HIGHWAY AND A LIGHT CAME ON THE DASH AND 2 MESSAGES APPEARED ON DASH - SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT. IT BECAME EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. THIS CONTINUED FOR SEVERAL MILES AS I WAS IN A CARPOOL LANE AND UNABLE TO PULL OVER ANYWHERE. IF THIS HAD HAPPENED WHILE I WAS TURNING I WOULD HAVE HAD AN ACCIDENT. TURNING THE CAR OFF AND RESTARTING IT CLEARED THE MESSAGES AND THE STEERING FUNCTIONED CORRECTLY AGAIN, HOWEVER THIS IS THE 4TH TIME IN THE LAST FEW MONTHS WE HAVE HAD THIS ISSUE. WE TOOK OUR CAR TO THE DEALERSHIP PRIOR TO THE WARRANTY EXPIRATION AND THEY SAID THERE WAS NO ERROR CODE SHOWING UP. *TR

10/05/2013
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/04/2013
Crash: No
Fire: No
Summary

I TOOK A HARD TURN TO AVOID A COLLISION AND HIT A CURB. THE STEERING GOT HARD, THE ADVANCED TRACK LIGHT CAME ON, AND THE PROBLEM WONT GO AWAY. *TR

10/01/2013
Components: STEERING
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

I WAS PICKING UP MY GIRLS FROM PRESCHOOL AND WHEN RETURNING HOME, I LOST POWER STEERING GOING AROUND A CORNER. A FEW CHIMES SOUNDED AND A "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAILURE" MESSAGE CAME ON THE DASHBOARD READ OUT. THIS IS A VERY SERIOUS SAFETY ISSUE THAT A LOT OF FORD FUSION OWNERS SEEM TO BE EXPERIENCING AND I FEEL FORD NEEDS TO ADDRESS THIS IN SOME SORT OF RECALL. *TR

09/27/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 09/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE VEHICLE FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,743.

09/25/2013
Components: STEERING
Incident Date: 09/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3SAHT0HA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ENTERING A DRIVEWAY, THE STEERING WHEEL EXHIBITED A LOUD, ABNORMAL NOISE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,500.

09/20/2013
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG7CR******
Summary

DRIVING AT HIGHWAY SPEED, ENGINE STALLS WHILE ATTEMPTING TO MERGE. ORANGE WRENCH LIGHT APPEARS NEAR FUEL GAUGE. ROUGH IDLING BELOW 1000 RPM. TURN CAR OFF AND WAIT ONE MINUTE. RESTART CAR AND DRIVE WITHOUT INCIDENT. *TR

09/20/2013
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
Incident Date: 08/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

WHILE DRIVING AT APPROXIMATELY 65MPH ON THE INTERSTATE VEHICLE SUDDENLY LOST ALL POWER. STARTED STALLING, ENGINE STOPPED RUNNING. WE WERE FORTUNATE TO BE ABLE TO PULL OFF ON THE SHOULDER OUT OF TRAFFIC AND TURN OFF THE MOTOR. AFTER WAITING APPROXIMATELY 15 MINUTES, WE WERE ABLE TO RESTART THE CAR AND CONTINUE DRIVING. WE DROVE THE CAR WITHOUT INCIDENT UNTIL TWO WEEKS LATER WHEN THE SAME PROBLEM HAPPENED AGAIN. THIS TIME AT ABOUT 35 MPH. AGAIN, AFTER WAITING 10-15 MINUTES, THE CAR STARTED AGAIN. THIS IS A GREAT INCONVENIENCE SINCE WE LIVE IN AN AREA WHERE A CAR IS A NECESSITY BUT IT IS ALSO A SERIOUS SAFETY HAZARD SINCE THIS PROBLEM HAS HAPPENED WHEN ACCELERATING INTO TRAFFIC, ON A BUSY MULTILANE, HIGH SPEED HIGHWAY. FROM READING THIS SITE, WE HAVE BECOME AWARE THAT THERE ARE MANY COMPLAINTS OF THIS NATURE FOR THIS MAKE AND MODEL YEAR AND WE QUESTION WHY THERE HAS BEEN NO RECALL OR, AT VERY LEAST, A CONSUMER ALERT. *TR

09/19/2013
Components: POWER TRAIN
Incident Date: 09/19/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

09/16/2013
Components: POWER TRAIN
Incident Date: 08/27/2013
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN A FOUR LANE HIGHWAY AND THE CAR STARTING SPUTTERING; THEN THE CHECK ENGINE LIGHT AND TOOL LIGHT CAME ON AND THE CAR BEGAN DECELERATING AND I HAD TO COAST TO MEDIAN. I SAT FOR AWHILE AND CRANKED UP TO COAST TO SAFE SIDE OF ROAD. REPAIRMAN SAID IT APPEARED TO BE SOMETHING IN THE ACCELERATOR SYSTEM/THROTTLE SYSTEM. THOUGHT IT NEEDED A NEW PART BUT ENDED UP CLEANING THE THROTTLE AND OTHER PARTS. IT DROVE FINE FOR ABOUT 2 WEEKS UNTIL SATURDAY AND IT DID THE SAME THING AGAIN. I WAS ABLE TO PULL INTO A STORE PARKING LOT AFTER GETTING OFF INTERSTATE SAFELY. NOW THE REPAIRMAN HAS IT AND SAYS IT IS CHECKING OUT OKAY; DRIVING FINE WITH NO CUT OFF ISSUES. THIS CAR SCARES ME AND DON'T WANT TO DRIVE ANYMORE.. *TR

09/12/2013
Components: STEERING
Incident Date: 09/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L35CR******
Summary

I WAS DRIVING AT MEDIUM SPEED ON A SUBURBAN STREET AND AN ALERT POPPED UP ON THE DASH: POWER STEERING ASSIST FAULT. POWER STEERING THEN SHUT OFF. FORTUNATELY, THE STREET WAS STRAIGHT AND I WAS ABLE TO DECELERATE AND WRESTLE THE CAR INTO A PARKING LOT. IF THIS HAD HAPPENED WHILE I WAS TURNING, OR WHEN I WAS ON THE HIGHWAY (AND WOULD NEED TO NAVIGATE SEVERAL LANES TO STOP) I WOULD ALSO LIKELY HAVE CRASHED. CAR IS 24 MONTHS OLD WITH JUST OVER 40,000 MILES. (NOT FAR OUT OF WARRANTY.) CAR HAD NO PRIOR MECHANICAL TROUBLE WHATSOEVER, AND HAD BEEN REGULARLY SERVICED BY THE DEALER. WHEN I TURNED THE CAR OFF AND ON, IT BEHAVED NORMALLY. I BROUGHT IT IN FOR SERVICE THE NEXT MORNING. FORD RECOMMENDED REPLACING RACK AND PINION, $1800 REPAIR. I THINK THEY SHOULD HAVE COVERED THIS, AS IT IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THERE WAS NO SAFETY PROBLEM UNTIL THE COMPUTER DECIDED TO SHUT OFF THE POWER STEERING! *TR

09/10/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 06/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 41,200.

09/09/2013
Components: SUSPENSION
Incident Date: 09/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

NOTICED A NOISE IN RIGHT FRONT QUADRANT WHILE SLOWLY DRIVING THROUGH LOCAL PARKING LOT. NOISE APPEARED HAVE A "ROTATING' COMPONENT. SUSPECTED A CV JOINT FAILURE. DEALER DETERMINED A FAILURE IN LOWER BALL JOINT. DESIGN REQUIRES REPLACEMENT OF LOWER CONTROL ARM ASSEMBLY. RECOMMENDED REPLACING BOTH LOWER CONTROL ARMS. COST TO ME IS $750.00. DEALER REP'S STATED THAT FAILURE IS THE RESULT OF ABSENCE OF GREASE FITTINGS IN SUSPENSION ASSEMBLIES. OEM REPLACEMENTS MAY NOT HAVE GREASE FITTINGS EITHER. *TR

09/09/2013
Components: STEERING
Incident Date: 06/03/2013
Crash: No
Fire: No
Summary

WAS DRIVING THE VEHICLE WHEN THE POWER ASSIST FAULT INDICATION OCCURRED. AS THE CAR CHANGED TO MANUAL STEERING IT PULLED THE CAR TO THE LEFT CAUSING THE CAR TO CROSS INTO THE OTHER LINE BEFORE COULD REACT TO THE MANUAL STEERING. THE CAR IS VERY DIFFICULT TO STEER UNDER MANUAL STEERING, TAKING A LOT OF FORCE TO MAKE TURNS EVEN AT HIGHWAY SPEEDS. ONCE GOT TO A PLACE TO STOP, THE ONLY THING THAT WOULD RESET THE POWER STEERING ASSIST FAULT WAS BY TURNING THE CAR TOTALLY OFF AND THEN RESTARTING THE CAR. THIS HAS HAPPEN 6 MORE TIMES SINCE THEN. HAVE TAKEN THE CAR TO FORD DEALERSHIP TO HAVE IT FIXED, BUT THEY JUST SAID NO CODE OF THE FAULT WAS SHOWN AND THAT WAS IT. NOT ONLY IS THIS A SAFETY FACTOR UNDER NORMAL DRIVING CONDITIONS BUT WOULD BE A MAJOR SAFETY PROBLEM ON ICE OR SNOW DRIVING. *TR

09/06/2013
Components: ENGINE
Incident Date: 09/06/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED OFF THE ROADWAY WHERE THE ENGINE WAS RESTARTED. THE VEHICLE WAS NOT TAKEN FOR REPAIRS OR DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

09/05/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 09/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA1CR******
Summary

THE CAR WOULD NOT ACCELERATE AFTER STOPPING AT A STOP SIGN. I COASTED INTO THE INTERSECTION AND STOPPED. THE CAR WOULD NOT ACCELERATE SO I WAS STUCK IN THE MIDDLE OF THE INTERSECTION. TRAFFIC WAS LIGHT SO I WAS NOT IN DANGER, BUT THIS IS THE SECOND TIME THIS HAS HAPPENED AND IT IS CONCERNING THAT FORD IS AWARE OF THE PROBLEM AND HAS NOT MADE AN EFFORT TO REPAIR. I WAS INFORMED THAT THE THROTTLE BODY WAS FAULTY. I AM CONCERNED THAT FORD HAS MANY VEHICLES THAT HAVE THIS DEFECT AND ARE NOT MAKING AN EFFORT TO CORRECT THE PROBLEM. *JB

09/05/2013
Components: STEERING
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO STICK. AS TIME PROGRESSED THE VEHICLE PERFORMED IN A MANNER REMINISCENT OF HAVING A FLAT TIRE AND THE SERVICE ADVANCE TRACK WARNING LIGHT ILLUMINATED. THE CONTACT STOPPED THE VEHICLE TO CHECK THE TIRES BUT COULD NOT DETERMINE A FAILURE. THE VEHICLE WAS TAKEN TO A DEALER FOR ROUTINE SERVICE AND SHE WAS INFORMED THAT THE RACK AND PINION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000.

09/04/2013
Components: STEERING
Incident Date: 07/22/2009
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG0CR******
Summary

POWER STEERING SERVICE TRACK LIGHT CAME ON DURING CAR START UP AND I HAD NO POWER STEERING. I RESTARTED THE CAR AND THE POWER STEERING WORKED AND THE SERVICE LIGHT WENT OFF. I LOOKED TO CHECK THE POWER STEERING FLUID AND FOUND THE SYSTEM IS ELECTRONIC. THIS PROBLEM REPEATED ABOUT EVERY 2 WEEKS DURING STARTUP AND WAS RESOLVED SIMILARLY. ON AUGUST 23, 2013 THE PROBLEM OCCURRED AGAIN BUT RESTARTING DID NOT FIX THE PROBLEM. NO OTHER PROBLEMS OTHER THAN LOW AIR PRESSURE SERVICE LIGHT. *JB

09/04/2013
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJG6CR******
Summary

MY SON GOT INTO THE CAR, GOING TO THE STORE, HE SAID SOMETHING WRONG WITH THE CAR. I SAID WHAT, HE SAID WHEN I CRANKED IT UP, SOUND LIKE I HEARD IT CLICKING. HE CHECK THE OIL, IT WAS A HALF OF A HALF QUART LOW. HE LEFT IN 2 SECONDS HE CALLED BACK, SAID SOMETHING IS WRONG, SO HIS DADDY WENT WHERE HE WAS, IT WAS STILL RUNNING, BUT LOST SPEED, IT WOULD ONLY GO 2 OR 3 MILES PER HOUR. AFTER GETTING IT BACK HOME, IT SAT A LITTLE WHILE AND IT WAS GOOD TO GO. LABOR DAY I WAS ON INTERSTATE 85 IT DONE THE SAME THING TO ME, BUT I HAD TO CALL A WRECKER I WAS TO FAR AWAY FROM HOME. NOW EVERYONE WANT ME TO PAY FOR THE TESTING OF THE CAR TO DETERMAN WHAT THE PROBLEM IS. FORD NEED`S TO DO SOMETHING ABOUT THIS TOO MANY COMPLAINTS I HAVE READ THEM. !!!! DON`T WAIT UNTIL DEATH OCCURS!!!!. *JB

09/04/2013
Components: STEERING
Incident Date: 09/28/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

DROVE HOME NORMALLY AND SHUT OFF THE CAR. WENT TO RESTART THE CAR AND THE CARE INDICATED A "POWER STEERING FAILURE - SERVICE ADVANCE TRAK" MESSAGE. SHUTTING OFF AND RESTARTING THE CAR DID NOT CHANGE THE RESULT. CAR HAD NO POWER STEERING. DROVE THE CAR TO THE DEALER. THE DEALER INDICATED THAT THE STEERING RACK NEEDED REPLACED. $1900.00 WARRANTY REPAIR. *JB

09/04/2013
Components: STEERING
Incident Date: 08/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG8CR******
Summary

MY 2012 FORD FUSION SEL/3.0L V6 WAS BEING DRIVEN ON BUSY HIGHWAY AT 55+ MPH. POWER STEERING FAULT/SERVICE AUTOTRAC WARNING CAME ON SUDDENLY. POWER STEERING FAILED; DRIVER HAD VERY DIFFICULT TIME CONTROLLING CAR ON HIGHWAY. STEERING WAS VERY DIFFICULT FOR REMAINDER OF DRIVE. AFTER IT WAS SHUT OFF AND TURNED BACK ON, FAULT CLEARED, WARNING LIGHT WAS GONE, AND STEERING WAS FINE. DROVE APPROXIMATELY 200 MILES WITH NO ISSUES. NEXT TIME CAR WAS TURNED ON AND PUT INTO GEAR, FAULT CAME BACK. SHUT OFF, TURNED BACK ON, IT CLEARED AGAIN. $1600+ QUOTED TO FIX ISSUE WITH STEERING GEAR. CAR HAS 45,000 MILES ON IT. *JB

09/03/2013
Components: STEERING
Incident Date: 10/03/2012
Crash: No
Fire: No
Summary

I WAS DRIVING MY CAR AND ON THE DASH OF MY CAR DISPLAYED A POWER STEERING ASSIST FAULT. WHICH THEN IT BECAME VERY DIFFICULT TO TURN. I QUICKLY PUT THE CAR IN NEUTRAL AND TURNED IT OFF AND THEN BACK ON. IT FIXED THE PROBLEM AND THE MESSAGE ON MY DASH WENT AWAY. THE PROBLEM OCCURRED TWICE MORE OVER THE YEAR AND FINALLY TODAY AS I GOT IN MY CAR THE SAME MESSAGE CAME UP AND WOULDN'T GO AWAY. SO NO I CANT DRIVE MY OWN CAR AND I LIVE IN A REMOTE PART OF THE U.S. *JB

09/03/2013
Components: STEERING
Incident Date: 05/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AS THE STEERING WHEEL TIGHTENED WITH THE ILLUMINATION OF THE POWER STEERING LIGHT. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. UPDATED 03/18/14*LJ THE CONSUMER STATED FAILURE OCCURED 3 OTHER TIMES BUT HAVE SINCE BEEN FIXED AND RUNNING PERFECTLY. *TR

08/31/2013
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 08/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG2CR******
Summary

FOR SEVERAL MONTHS, MY 2012 FORD FUSION WOULD OCCASIONALLY HAVE A POWER STEERING FAILURE. RESTARTING THE VEHICLE WOULD SOLVE THIS. HOWEVER, TODAY, THE POWER STEERING FAILURE IS NOT GOING AWAY. MY HUD READS "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" I WILL BE TAKING IT TO GET SERVICED AT MY FIRST OPPORTUNITY. SEARCHING THE INTERNET IMPLIES THAT THIS IS A NEARLY UBIQUITOUS PROBLEM. *JS

08/30/2013
Components: STEERING
Incident Date: 04/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

I WAS DRIVING DOWN THE INTERSTATE WHEN AN ALARM SOUNDED AND TWO WARNING MESSAGES APPEARED ON THE DASH DISPLAY. POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. AT THAT TIME THERE WAS NO POWER STEERING. THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. HAD I BEEN EXECUTING A TURN AT THE TIME OF THE FAILURE I LIKELY WOULD HAVE RUN INTO SOMETHING. THE STEERING IS EXTRAORDINARILY STIFF WHEN THE POWER ASSIST IS OFF. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST FEW MONTHS. IN THE PAST, RESTARTING THE VEHICLE CLEARED THE ERROR MESSAGE AND THE POWER STEERING WORKED AGAIN. THIS TIME HOWEVER THE FAILURE SEEMS PERMANENT. FORD HAS EXAMINED THE VEHICLE AND SAID THE FAILURE IS IN A MOTOR IN THE RACK AND PINION AND THE ENTIRE STEERING ASSEMBLY WILL HAVE TO BE REPLACED TO THE TUNE OF $1900.00. THIS IS A VERY DANGEROUS PROBLEM AS IT OCCURS WITH NO WARNING AND AT ALL DIFFERENT SPEEDS. I HAVE ALSO NOTICED SOME "CLUNKING" SOUNDS WHEN THE STEERING WHEEL IS TURNED WHILE THE VEHICLE IS STATIONARY.

08/30/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

FIRST INCIDENT HAPPENED IN TRAFFIC ON HIGHWAY AT SPEED IN PASSING LANE THEN IT STARTED SHAKING WITH NO THROTTLE RESPONSE, WRENCH LIGHT CAME ON DASH. STOP SCROLLED IN THE INFO PANEL., AND DIED. I HAD TO PULL THRU TRAFFIC FROM RIGHT LANE TO LEFT LANE THEN TO THE SHOULDER WITH A VEHICLE NOT UNDER POWER. VERY SCARY MOMENT. I TOOK TO DEALERSHIP, AND WAS TOLD IT DID NOT STORE A CODE SO THEY COULDN'T GO ANY FARTHER WITH A REPAIR. TOOK CAR HOME, SAME SEQUENCE OF EVENTS HAPPED AGAIN, THIS TIME IN A INTERSECTION AND ANOTHER IN A COUNTY ROAD AT 45MPH. TOOK BACK TO DEALERSHIP. NO CODES!. I TOLD THEM KEEP THE CAR AND DRIVE IT YOURSELF TILL IT HAPPENS WITH YOU, IT DID OF COURSE. WAS TOLD DID NOT STORE A CODE BUT THOUGHT TO BE THE THROTTLE BODY.

08/28/2013
Components: ENGINE
Incident Date: 08/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA7CR******
Summary

PULLED OUT OF DRIVEWAY GOT APPROXIMATELY 1/4 OF MILE FROM HOME AND ALL OF THE SUDDEN NO GAS, NO POWER AND LOOKING AT THE DASHBOARD THE ONLY INDICATOR THAT WAS LIT WAS THE WRENCH. I DRIFTED TO THE SIDE OF THE ROAD WAITED A FEW MINUTES TO TRY AND START THE CAR, LUCKILY IT DID AND DROVE IT BACK HOME. CALLED THE FORD DEALERSHIP TO EXPLAIN WHAT HAPPENED, AND THEY SAID MORE THAN LIKELY IT IS THE THROTTLE BODY. THEY SUGGESTED TO HAVE THE CAR TOWED BECAUSE IT COULD HAPPEN AGAIN WITHOUT WARNING. AS OF THIS MORNING, IT HAS BEEN CONFIRMED THAT IT IS THE THROTTLE BODY AND IT WILL ONLY COST ME A $100.00 DEDUCTABLE BECAUSE (LUCKY ME) I AM PAYING FOR EXTENDED WARRANTLY... CAN'T IMAGINE HOW MUCH IF I DIDN'T!!! I ASKED IF THIS IS A COMMON PROBLEM WITH THIS CAR AND THE SERVICE PERSON SAID THAT THIS IS NOT THE FIRST TIME SHE HAS SEEN THIS HAPPEN. I AM DEEPLY CONCERNED BECAUSE THIS SITUATION COULD HAVE BEEN CATASTROPHIC. I DRIVE ALMOST 90 MILES A DAY, FIVE DAYS A WEEK ROUNDTRIP ON A MAJOR BELTWAY AND I FEEL THIS PROBLEM IS BIGGER THAN FORD WANTS TO ADMIT. *TT

08/28/2013
Components: STEERING
Incident Date: 08/27/2013
Crash: No
Fire: No
Summary

TWICE IN ONE WEEK THE POWER STEERING WENT OUT. THE POWER STEERING FAILURE, SERVICE ADVANCE TRACK LIGHT CAME ON AND THE STEERING WAS DIFFICULT. FORD DEALER IS POSSIBLY GOING TO REPLACE THE POWER STEERING ASSEMBLY, THEY ARE WAITING ON AN OK EMAIL SINCE THE CODE THAT THEY FOUND IS DIFFERENT FROM THE ONE THEY ARE "FAMILIAR" WITH. THE FIRST TIME IT OCCURRED WAS WITH MY SON WHO HAS A LEARNERS PERMIT. VERY SCARY FOR A FIRST TIME DRIVER IN A NOT EVEN 2 YR OLD VEHICLE! *TT

08/26/2013
Components: STEERING
Incident Date: 08/16/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAH90HA1CR******
Summary

DRIVING AT APPROX. 62 MPH ON HIGHWAY WHEN WARNING LIGHT FOR "SERVICE ADVANCETRAC SYSTEM AND POWER STEERING ASSIST FAILURE. VERY DANGEROUS ISSUE, LUCKY I DID NOT HIT ANOTHER CAR AS WAS CHANGING LANES WITH CONCRETE BARRIER TO MY LEFT AND FAST MOVING VEHICLES TO MY RIGHT. I HAVE RESEARCHED THIS CAR AND FOUND NUMEROUS COMPLAINTS SIMILAR TO MINE. FORD HAS CAR TODAY AND SAYS STEERING GEAR BAD , LUCKY I BOUGHT EXTENDED WARRANTY. FORD SHOULD BE REQUIRED TO REPLACE THESE. THIS IS A SERIOUS ISSUE TOTALLY SAFETY RELATED. THIS VEHICLES HAS ONLY 41,000 MILES. *TR

08/25/2013
Components: STEERING
Incident Date: 08/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TRAVELING AT 65 MPH ON INTERSTATE WHEN SERVICE ADVANCED TRAC LIGHT CAME ON AND POWER STEERING WAS LOST. *TR

08/23/2013
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 08/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

I STARTED MY CAR AS NORMAL AND SHIFTED INTO DRIVE. AFTER I HAD STARTED DRIVING MY VEHICLE HAD BEGAN TO SHAKE & THE ACCELERATOR WOULD NOT WORK. I TURNED THE ENGINE OFF AND WAITING A FEW MOMENTS AND TURNED BACK ON AND THE EXACT SAME THING HAPPENED AGAIN. THE THIRD TIME I STARTED THE VEHICLE THE CHECK ENGINE LIGHT AND SERVICE WRENCH WERE LIT ON THE DASH. THE THIRD TIME I TURNED ON THE VEHICLE IT WAS ABLE TO DRIVE WITH WHAT FELT LIKE LIMITED POWER. THE CHECK ENGINE CODE PULLED FROM THE CARS COMPUTER READY P2111. THE CAR WAS TAKEN TO THE CLOSEST FORD DEALER AND WAS DIAGNOSED. I NEEDED TO REPLACE THE "THROTTLE BODY" & HAVE ALL OF MY "FUEL INJECTORS" CLEANED. WHEN I ASKED FORD WHAT THE CAUSE OF THIS ISSUE WAS THEY SAID, "ITS BECAUSE OF THE PLACES YOU PUMP GAS LIKE WALMART BECAUSE THEY ARE ALWAYS CHANGING WHO THEY PURCHASE FUEL FROM AND ITS NOT A GOOD QUALITY." (SERIOUSLY) THEY RECOMMEND GETTING GAS FROM RACETRAC OR QT INSTEAD OF WALMART. THE REPAIRS ARE TO COST $830 PARTS/LABOR. AFTER ALOT OF RESEARCH ON THIS MATTER I HAVE SEEN THAT ALOT OF PEOPLE ARE HAVING THE SAME ISSUES WITH THEIR VEHICLES & ALOT OF THEM ARE TRAVELING AT A HIGH RATE OF SPEED (FREEWAY DRIVING). THIS SITUATION NEEDS TO BE RESOLVED ASAP BEFORE ITS TAKES A INNOCENT LIFE. FORD NEEDS TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM. *TR

08/21/2013
Components: ELECTRICAL SYSTEM
Incident Date: 08/12/2013
Crash: No
Fire: No
Summary

AFTER SOME TIME I NOTICED THE BLOWER CUTTING OFF ON THE AC, FOR A SHORT PERIOD OF TIME THEN IT WOULD COME BACK ON. THIS HAPPENED ABOUT 3 TIMES THEN ONE MORNING I GOT INTO THE CAR AND THE BLOWER WOULD NOT COME ON AT ALL. I SMELLED A BURNT SMELL AS WELL, I TOOK INTO FORD AND THEY STATED THAT THEY MODULE THAT CONTROLS THE BLOWER MOTOR HAD BURNT UP, AND JUST SO HAPPENS THAT IT WAS OUTSIDE OF WARRANTY BY 2K MILES. THE DEALERSHIP WANTED A LOT OF MONEY TO REPLACE THIS PART IT TOOK US ABOUT 12 MINS TO REPLACE. *TR

08/21/2013
Components: POWER TRAIN
Incident Date: 06/19/2013
Crash: No
Fire: No
Summary

AFTER TAKING OFF FROM A STOP MY TRANSMISSION WOULD SLAM WHEN GOING INTO 2 GEAR, SOMETIMES IT WOULD NOT SHIFT INTO 2ND GOING BACK INTO FIRST AND REVVING UP TO ALMOST 7K RPM AND THEN SHIFT JERKING THE CAR WHEN SHIFTING. TOOK IT TOO THE DEALERSHIP THEY FLASHED THE TRANSMISSION AND SAID THAT WOULD FIX IT. IT DID FOR ABOUT 24 HOURS THEN IT GOT WORSE SO I TOOK IT BACK, THEN THEY INSTALLED A "SOFTWARE" UPDATE TO THE TRANSMISSION, THEY MADE MY GAS MILEAGE VERY POOR, TOOK IT BACK A 3RD TIME THEY FINALLY FOUND THAT A VALVE WAS STICKING AND REPLACED IT NOW SEEMS TO BEING DOING FINE. IM NOT THE ONLY ONE ON HERE WITH THIS SAME PROBLEM THERE IS SOMETHING WRONG WITH THE TRANSMISSION ON THIS MODEL CAR. *TR

08/20/2013
Components: STEERING
Incident Date: 02/12/2013
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN THE HIGHWAY DOING APPROXIMATELY 55 MILES AN HOUR.. CONDITIONS WERE CLEAR.. ALL OF A SUDDEN THERE WAS SOME BEEPING NOISE.. THEN THE WHEEL COMPLETELY LOCKED UP ON ME.. I WAS THANKFUL I WAS ON A STRAIGHT ROAD.. I SLOWED DOWN AND THE CAR HAD A WARNING STATING THE POWER STEERING HAD FAILED.. I PUT THE CAR IN PARK AND SHUT OFF THE VEHICLE.. SINCE OWNING THE VEHICLE (PURCHASED BRAND NEW), THERE HAVE BEEN 5 POWER STEERING FAILURES.. *TR

08/20/2013
Components: STEERING
Incident Date: 08/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GAXCR******
Summary

THE STEERING HAS PLAY AND IS STARTING TO LOCK. THERE IS THUD NOISE AS I TURN THE STEERING WHEEL RIGHT TO LEFT AND LEFT TO RIGHT. *TR

08/19/2013
Components: STEERING
Incident Date: 08/18/2013
Crash: No
Fire: No
Summary

AFTER MAKING A LEFT TURN AND DRIVING ON A DRY ROAD AT 35MPH, I HEARD A SIGNAL AND AN IMAGE OF A CAR & TRACKS APPEARED ON UPPER LEFT CORNER OF DASHBOARD ALONG WITH WORDS POWER STEERING, ETC. I DID NOT SEE THE COMPLETE MESSAGE SINCE I HAD TO CONCENTRATE ON TRYING TO STEER INTO A PARKING SPACE. I AM AN 84 YEAR OLD WOMAN AND IT WAS NEXT TO IMPOSSIBLE TO STEER. THE CAR WAS TOWED TO DEALER AND THEY TOLD ME THEY WERE ABLE TO DRIVE IT WITHOUT A PROBLEM. THEY WILL CHECK IT OUT TOMORROW. DEFINITELY POWER STEERING FAILURE. *TR

08/17/2013
Components: STEERING
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

POWER STEERING FAILED WHEN DRIVING IN RUSH HOUR TRAFFIC. DRIVER GOT THE CAR INTO A PARKING LOT AND TURNED OFF ENGINE AND RESTARTED. POWER STEERING WAS RESTORED. THE NEXT DAY WHILE DRIVING APPROXIMATELY 25 MILES AN HOUR POWER STEERING QUIT AGAIN. WARNING MESSAGE APPEARED ON DISPLAY "POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC". RESTARTED VEHICLE AND POWER STEERING RESTORED. DROVE APPROXIMATELY 4 MILES AND THE POWER STEERING FAILED AGAIN. DROVE VEHICLE TO A FORD DEALERSHIP WHERE THE STEERING GEAR ASSEMBLY WAS REPLACED.POTENTIALLY DANGEROUS SITUATION. WIFE WAS DRIVING THE FIRST TIME AND SHE DIDN'T HAVE THE STRENGTH TO STEER THE VEHICLE VERY WELL. IF IT HAD OCCURRED ON THE FREEWAY, COULD HAVE BEEN CATASTROPHIC. HOPE FORD DEALS WITH THIS ISSUE. *TR

08/16/2013
Components: STEERING
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3AHP0JA2CR1******
Summary

WAITING TO TURN LEFT, AS I STARTED TO GO ABOUT MID-TURN THE POWER STEERING JUST STOPPED WORKING? THERE WAS LIKE A RUBBING NOISE AS THIS HAPPENED ( VERY LOUD) THE INDICATOR LIGHT CAME ON ABOUT SERVICING THE ADVANCE TRAC. I SHUT THE CAR DOWN AND THE PROBLEM WENT AWAY FOR NOW. *TR

08/15/2013
Components: ENGINE
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE INDEPENDENTLY DECELERATED TO 1 MPH. THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS SHUT OFF AND ONCE RESTARTED, IT OPERATED NORMALLY FOR A FEW MILES UNTIL THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,350.

08/15/2013
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 08/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

I WAS TRAVELING ON INTERSTATE10 WESTBOUND AT 65-70MPH AND MY CAR SLOWLY DESCENDED SPEED AS I ACCELERATED! CARS BEHIND ME BECAME DANGEROUSLY CLOSE TO MY BUMPER! I THEN TURNED ON MY HAZARD LIGHTS AND PULLED OVER TO THE RIGHT SHOULDER AND CALLED ROADSIDE ASSISTANCE. THANK GOD I WAS NOT HIT BY AN 18 WHEELER! THE FORD DEALERSHIP, WHERE I PURCHASED THE CAR IN MARCH OF 2013, SAID IT WAS DUE TO A BAD 'THROTTLE BODY UNIT.' I ASKED HOW LONG WAS IT BAD BC I JUST BOUGHT THE CAR 5 MONTHS AGO! THE REP SAID HE DIDN'T KNOW BUT NOW THE THROTTLE BODY IS OUT! I HAD TO PAY THE DAILY 'TAXES' ON THE RENTAL CAR THE DEALERSHIP GAVE ME ALTHOUGH I DIDN'T THINK THAT WAS FAIR BC IT WAS THEIR FAULT THAT PART WENT BAD AND IT WAS COVERED UNDER MY CERTIFIED PRE-OWNED WARRANTY! I HAD A $100 DEDUCTIBLE WARRANTY/POLICY. *TR

08/13/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 08/02/2013
Crash: No
Fire: No
Summary

ON 8/2/2013 I WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN I ATTEMPTED TO ACCELERATE AND WAS UNABLE TO. MY CAR CREPT ALONG AND I WAS ABLE TO GET THROUGH THE INTERSECTION TO PULL OVER AT THE SIDE OF THE STREET WHERE MY CAR THEN SHUT OFF. I ATTEMPTED TO START IT AGAIN TO NO AVAIL. I CONTACTED ROADSIDE ASSISTANCE WHO TOWED IT TO THE DEALERSHIP WHO THEN INFORMED ME THEY HAD TO REPLACE THE THROTTLE BODY. ON 8/11/2013, I AGAIN WAS STOPPED AT A STOP LIGHT. AS I BEGAN TO ACCELERATE, MY DASH DINGED TO INFORM ME THAT I HAD POWER STEERING FAILURE. I WAS ABLE TO PULL INTO A RESTAURANT PARKING LOT TO GET OUT OF TRAFFIC. MY HUSBAND WAS ABLE TO DRIVE MY VEHICLE THE 4 BLOCKS TO THE DEALERSHIP WHO HAS INFORMED ME THEY HAVE TO REPLACE THE STEERING GEAR AND I WILL NOW BE WITH OUT MY VEHICLE FOR A WEEK. I AM EXTREMELY FRUSTRATED AS I'VE HAD MY 2012 FUSION FOR 1 YEAR IN MARCH 2013 WHICH IS CURRENTLY AT 10K MILES AND NOW 2 MAJOR PARTS HAVE HAD TO BE REPLACED WITHIN A WEEK OF EACH OTHER. *TR

08/09/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 08/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE IDLED WHILE IN DRIVE. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT INCREASE SPEED. THE VEHICLE WAS REPAIRED AND WAS DIAGNOSED AS AN ELECTRIC THROTTLE BODY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE FAILURE AND CURRENT MILEAGE WAS 45,926. UPDATED 11/29/13*LJ

08/07/2013
Components: STEERING
Incident Date: 08/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

WHILE DRIVING LESS THAN 20 MPH, I SLOWED DOWN TO PULL UP NEXT TO MY MAILBOX WHEN THE POWER STEERING FAILED, NEARLY CAUSING ME TO HIT THE MAILBOX. THE CAR WARNING LIGHT AND DINGING SOUND WENT OFF AND THE INSTRUMENT PANEL DISPLAY SAID "POWER STEERING FAILURE" THEN CHANGED TO "SERVICE ADVANCETRAC." TOOK VEHICLE TO DEALER THE NEXT DAY, WAS TOLD SOME KIND OF GEARBOX FAILED IN THE POWER STEERING AND IT WAS REPLACED UNDER WARRANTY. *TR

08/06/2013
Components: POWER TRAIN,VISIBILITY/WIPER
Incident Date: 11/30/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA5CR******
Summary

THE TRANSMISSION SLAMS WHEN SHIFTING. HAVE HAD THE COMPUTER REFLASHED AT THE DEALERSHIP WHICH FIXED THE PROBLEM FOR A FEW DAYS. AT ABOUT 30000 MILES, THE WINDSHIELD WIPERS STARTED GOING CRAZY (TURNING ON/ OFF WHENEVER, GOING DIFFERENT SPEEDS WHENEVER). *TR

08/05/2013
Components: STEERING
Incident Date: 08/02/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE POWER STEERING RESUMED IN NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES BEFORE REACHING THE DRIVER'S DESTINATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

08/05/2013
Components: STEERING
Incident Date: 08/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

MY DAUGHTER WAS DRIVING THE CAR WHEN THE POWER STEERING QUIT AND A WARNING DASH LIGHT TURNED ON. THIS IS A VERY DANGEROUS SITUATION BECAUSE IT IS DIFFICULT TO CONTROL THE CAR WITHOUT POWER STEERING. SHE DROVE THE CAR TO A FRIENDS HOUSE AND CALLED ME. I TOLD HER TO COME HOME AND HAVE HER BOY FRIEND DRIVE THE CAR. WHEN THE CAR WAS STARTED THE FAILURE CLEARED. I TOOK IT TO THE DEALER AND THE CAR DROVE FINE. AFTER THE DEALER INSPECTION, I WAS TOLD THAT THE CAR NEEDED A NEW RACK AND PINION AT A COST OF $2400. IF THE RACK AND PINION ARE BAD, WHY WOULD THE CODE CLEAR? SOMETHING ELSE IS GOING ON. *TR

08/02/2013
Components: STEERING
Incident Date: 07/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

WAS STUCK IN TRAFFIC FOR OVER THREE HOURS IN ABOUT 25MPH. AT ABOUT 20 MINS LEFT IN TRAFFIC, INFO LIGHT CAME ON AND STATED POWER ASSIST NEEDS SERVICING AND ADVANCE TRAC NEEDS SERVICE. THEN I WAS UNABLE TO TURN EASILY ONTO THE NEXT FEW STREETS. WE TRIED ALL DIFFERENT THINGS TO FIX PROBLEM. HAD TO TAKE IT TO THE DEALERSHIP WHERE THEY REPLACED THE STEERING RACK BUT COULD NOT ISOLATE THE PROBLEM. LUCKILY FOR ME THE PROBLEM WAS COVERED UNDER THE WARRANTY. SEEMS TO BE DRIVING FINE NOW BUT I AM LUCKY THIS WAS AT LOW SPEEDS AND DID NOT CAUSE AN ACCIDENT BECAUSE I HAD BOTH MY YOUNG CHILDREN AND HUSBAND IN THE CAR. MY HUSBAND HAD TO DRIVE THE CAR HOME FOR TWO HOURS AFTER THIS PROBLEM BECAUSE WE WERE OUT OF TOWN. *TR

08/01/2013
Components: STEERING
Incident Date: 07/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL39CR******
Summary

UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29 DAY OF INCIDENT, SAID THEY COULDN'T DO ANYTHING AS CAR WAS WORKING AND MESSAGE GONE. NEED TO WAIT UNTIL HAPPENS AGAIN. AM TOTALLY TERRIFIED TO DRIVE MY NEW $32,000.00 CAR. *TR

07/30/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/11/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

THE CAR STARTED LOOSING POWER ON THE INTERSTATE. THEN IT STOPPED COMPLETELY. AFTER PULLING OVER, IT STARTED AGAIN WHICH MADE ME THINK IT WAS A STOPPED UP FUEL FILTER. NO HARD CODES APPEARED AT THAT TIME. IT DID THE SAME THING SEVERAL TIMES LATER. ON ONE OCCASION IT STOPPED IN THE CITY AND I WAS NEARLY REAR ENDED BY ANOTHER CAR. FINALLY THIS WEEK A HARD CODE APPEARED WHICH SHOWED IT WAS THE THROTTLE ACTUATOR. THE MECHANIC WORKING ON THE CAR TRIED TO GET ONE FROM THE FORD DEALER BUT WAS TOLD THEY WERE ON A NATIONAL BACKORDER AND WOULDN'T BE AVAILABLE UNTIL AUGUST 7, 2013. *TR

07/30/2013
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/24/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

LAST WEDNESDAY, 7/24/13, I WAS ON THE INTERSTATE COMING HOME FROM WORK IN THE FAR LEFT HAND LANE WHEN MY ENGINE SHUT OFF AND PUT ME IN A REALLY BAD SITUATION. I HAD TO CROSS MULTIPLE LANES OF TRAFFIC, WHILE NOT BEING ABLE TO ACCELERATE, TO GET TO GET BACK TO THE SHOULDER. THE CAR SEEMED TO BEING WORKING FINE, BUT WHEN I HIT THE GAS THERE WAS NO RESPONSE. THE LIGHTS, GAUGES, AND RADIO STILL WORKED AND A WRENCH LIGHT CAME ON. I WAS NEARLY REAR ENDED TWICE AND BARELY MADE IT TO THE SHOULDER. TODAY, 7/30/13, ON MY WAY TO WORK THE SAME THING HAPPENED. THANKFULLY THIS TIME I WAS NOT ON THE INTERSTATE, BUT RATHER ON A BUSY CITY STREET, AND WAS ABLE TO QUICKLY AND SAFELY GET OUT OF THE WAY. *TR

07/26/2013
Components: ELECTRICAL SYSTEM
Incident Date: 07/09/2013
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE AIR CONDITIONING SYSTEM FAILED TO BLOW ANY AIR FROM THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE MOTOR AND WIRES HAD BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

07/23/2013
Components: STEERING
Incident Date: 07/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA5CR******
Summary

MY WIFE WAS GETTING READY TO LEAVE THE HOUSE AND DROP THE KIDS OFF AT DAYCARE AND THEN GO TO WORK. THE POWER STEERING WENT OUT ON HER BEFORE AND I TOLD HER TO TURN IT OFF AND BACK ON. LAST TIME IT WORKED TO RESET THE POWER STEERING, BUT THIS TIME AFTER ATTEMPTING TO TURN THE CAR OFF AND ON 5 TIMES THE POWER STEERING IS STILL OUT. THE SCARIEST PART IS WHAT COULD HAVE HAPPENED IF MY WIFE HAD BEEN DRIVING WITH THE KIDS AND TRYING TO MAKE A TURN? *TR

07/23/2013
Components: STEERING,POWER TRAIN
Incident Date: 08/15/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE VIOLENTLY JERKED INTERMITTENTLY. THE STEERING WHEEL SEIZED WITH THE ILLUMINATION OF THE POWER STEERING ASSIST FAILURE LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600. ..UPDATED 12-05-13 *BF THE CONSUMER ALSO STATED THE TRANSMISSION DID NOT SHIFT CORRECTLY AND IT WOULD SLAM INTO REVERSE.

07/23/2013
Components: POWER TRAIN,ENGINE
Incident Date: 07/18/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L31CR******
Summary

SEVERAL TIMES WHEN ON TOLL ROAD AT LEGAL SPEED CAR WARNING LIGHT CAME ON AND ENGINE STOPPED/STALLED, PULLED OVER TO SIDE, TURNED ENGINE OFF, AND IT STARTED. TOOK IT TO DEALER WHO REPLACED TRANSMISSION PUMP (?) I TOOK CAR OUT AGAIN AND SAME THING HAPPENED. READ NEWSPAPER ACCOUNTS OF NHTSA INVESTIGATION OF ESCAPES AND FUSION STALLING ISSUES, BUT DEALER AFTER SECOND OCCURRENCE SAID THEY HAD NO INFORMATION ON ANY INVESTIGATION. I AM VERY RELUCTANT TO DRIVE CAR AFTER MY PERSONAL EXPERIENCE AND AFTER READING OF POSSIBLE INVESTIGATION PENDING. *TR

07/19/2013
Components: STEERING,ENGINE
Incident Date: 07/19/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG3CR******
Summary

ON MY WAY TO WORK IN THE MORNING ON A BACK COUNTRY ROAD, I WENT AROUND A 90 DEGREE TURN, BRAKING BEFORE GOING INTO THE TURN. ON THE WAY OUT OF THE TURN, THE ENGINE STALLED AS I WAS TRYING TO ACCELERATE. I CAME TO A STOP, PUT THE VEHICLE IN PARK, AND THEN IT RESTARTED WITH NOT PROBLEM, BUT SHOCKED ME A BIT. *TR

07/18/2013
Components: POWER TRAIN
Incident Date: 07/12/2013
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN THE ROAD WHEN I LOST ABILITY TO ACCELERATE. I COASTED TO THE SIDE OF THE ROAD AND INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND SHUT IT OFF AND IT SPIT & SPUTTERED BEFORE SHUTTING OFF. I TURNED IT BACK ON AND IT RAN FINE. TOOK IT TO THE DEALER WHO SAID I NEEDED A NEW THROTTLE CABLE. 2 DAYS BACK AND THE ENGINE LIGHT IS ON AGAIN. I KNOW OF 2 OTHER PEOPLE WITH THE SAME VEHICLE THAT HAVE HAD THE SAME PROBLEM. *TR

07/08/2013
Components: STEERING
Incident Date: 07/08/2013
Crash: No
Fire: No
Summary

WHILE OPERATING THE VEHICLE AT 25 TO 30 MPH ON URBAN STREET, THE POWER STEERING ASSIST STOPPED FUNCTIONING AS I ENTERED A RIGHT HAND CURVE, APPROXIMATELY 100 FEET AFTER A LEFT TURN. THE VEHICLE HAD BEEN IN OPERATION FOR APPROXIMATELY 20 MINUTES IN STOP AND GO CITY TRAFFIC. TEMPERATURE WAS APPROXIMATELY 75 DEGREES, CLEAR AND SUNNY. THE "SERVICE ADVANCETRAC" WARNING MESSAGE CAME UP, ALONG WITH AN INDICATOR ON THE INST. CLUSTER. VERY HAZARDOUS AND COULD LEAD TO LOSS OF CONTROL. ENGINE RESTART CLEARED THE ERROR MESSAGE AND VEHICLE RETURNED TO NORMAL FUNCTION. *TR

07/07/2013
Components: STEERING
Incident Date: 06/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

LOST POWER STEERING WITH NO WARNING. FORTUNATELY, I WAS APPROACHING A STOP LIGHT. COULD PROCEED AHEAD, BUT COULD NOT MAKE LEFT TURN WITHOUT GREAT EFFORT. HAD TO BE TOWED.

07/06/2013
Components: STEERING
Incident Date: 07/06/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJA9CR******
Summary

WAS MAKING A LEFT TURN AND BRAKING WHEN DUMMY LIGHT CAME ON I COULD NOT MAKE THE TURN LOCKED UP AND HAD TO TURN FORCEFULLY TO GET OUT OF INTERSECTION GOOD THING NO CARS WERE COMING THE OTHER WAY. *TR

07/02/2013
Components: ENGINE
Incident Date: 07/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

ELECTRONIC THROTTLE BODY WENT OUT ON MY 2012 FORD FUSION. *TR

07/01/2013
Components: STEERING
Incident Date: 06/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

I BACKED OUT OF MY GARAGE AND THE STEERING "LOCKED". I COULD NOT TURN THE WHEEL. A MESSAGE APPEARED ON THE SCREEN "POWER STEERING " ETC. I CHECKED THE MANUAL AND FOLLOWED INSTRUCTIONS TO WAIT 10 MINUTES AND TRY AGAIN. IT WORKED BUT I DID NOT DRIVE. I BROUGHT MY CAR TO MY DEALER ON JULY 1. THEY ORDERED PARTS TO ARRIVE NEXT DAY. MY HUSBAND PICKED ME UP. THIS IS A SCARY SITUATION ! *TR

06/28/2013
Components: STEERING
Incident Date: 06/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING BECAME VERY HARD TO TURN. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC POWER STEERING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 52,000. *TR

06/27/2013
Components: STEERING
Incident Date: 06/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3F28CL******
Summary

MY FIRST INCIDENT WAS DRIVING OUT OF A PARKING LOT, THE POWER STEERING MESSAGE APPEARED WITH A STRANGE BEEPING NOISE FOLLOWED BY AN EXTREMELY DIFFICULT TO MOVE STEERING WHEEL. WHEN I TURNED OFF MY CAR AND GOT IT BACK ON, THE POWER STEERING WAS BACK TO ITS NORMAL LEVELS. LATER THE NEXT DAY, THE CAR WAS IN MOVEMENT OVER 30MPH WHILE DRIVING THROUGH THE HIGHWAY AND THE POWER STEERING MESSAGE CAME ON AGAIN MAKING MY CAR TOTALLY UNRESPONSIVE CAUSING ME TO ALMOST CRASH. IT WAS VERY DIFFICULT TO GET THE CAR OUT OF THE HIGH WAY IN ORDER TO HAVE THE STEERING LEVELS BACK BY TURN IT OFF AND BACK ON AGAIN. TODAY I TOOK MY CAR TO THE FORD SERVICE COMPLAINING ABOUT THIS IN ORDER TO GET MY CAR CHECKED BUT THE SERVICE MANAGER INDICATED THAT THERE WAS NOTHING HE COULD DO ABOUT THIS INCIDENT FOR WHAT SUGGESTED ME TO CONTACT ROADSIDE ASSISTANCE DURING THE NEXT INCIDENT AND HAVE THEM TAKE IN MY CAR TO THERE SERVICE TO FIX IT AT THE MOMENT. I MENTIONED THAT IF THAT WAS TO BE DONE MY CAR WOULD OBVIOUSLY HAVE TO BE TURNED OFF AND ON IN THE PROCESS CAUSING THE ISSUE TO MOMENTARILY DISAPPEAR FOR WHAT HE WOULD STILL NOT BE ABLE TO WITNESS THE INCIDENT AS HE REQUEST, JUST LIKE TODAY. HE REFUSED TO MAKE ANY FURTHER COMMENTS INDICATING THAT WAS THE BEST THING HE COULD DO. *TR

06/27/2013
Components: STEERING
Incident Date: 06/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

WHILE TURNING A CORNER THE "POWER STEERING FAILURE" MESSAGE APPEARED AND POWER STEERING WAS LOST. THIS HAS HAPPENED SEVERAL TIMES WITH NO WARNING AND IS VERY UNSAFE. THIS CONDITION WARRANTS A RECALL FROM FORD AS IT IS A COMMON OCCURRENCE. MAKE A RECALL HAPPEN AS THIS VEHICLE IS UNSAFE AT ANY SPEED! *TR

06/25/2013
Components: POWER TRAIN
Incident Date: 06/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA6CR******
Summary

THE POWER STEERING WENT OUT IN THE CAR OF MY TEENAGE DRIVER. WITHOUT WARNING, DISPLAYED A MESSAGE ON THE DASH BOARD 'POWER STEERING ASSIST FAULT' THEN THE SWERVING CAR LIGHT CAME ON, THEN THE MESSAGE 'SERVICE ADVANCE TRACK'. THE CAR HAS BE TURNED OFF AND TURNED BACK ON FOR THIS PROBLEM TO GO AWAY AND THE POWER STEERING TO RETURN TO NORMAL. HAPPENED AGAIN ON 6/25/13 GOING DOWN THE HIGHWAY AT 60 MPH, SAME MESSAGES. AND AGAIN ON 6/25/13 DURING A TURN FROM A BUSY STREET (NEARLY CAUSED AN ACCIDENT). *TR

06/24/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 10/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND DEPRESSING THE BRAKE PEDAL, THE ENGINE RPMS INCREASED AS THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. *TR

06/20/2013
Components: STEERING
Incident Date: 06/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA3CR******
Summary

DRIVING OUT OF A PARKING LOT STEERING WITHOUT WARNING BECAME EXTREMELY HEAVY AND EXTREMELY DIFFICULT TO STEER ALMOST RESULTING IN A HEAD ON CRASH. "POWER STEERING ASSIST FAILURE" LIGHT CAME ON. I TURNED THE CAR OFF AND BACK ON AGAIN AND THE LIGHT WENT OUT. THE STEERING RETURNED TO NORMAL. I TOOK THE CAR TO THE LIVERMORE CA FORD DEALER. THEY SAID THEY FOUND THE FAULT CODES BUT COULD NOT VERIFY ANYTHING WAS WRONG OR DUPLICATE THE EVENT. SO THEY SAID THEY WOULDN'T FIX ANYTHING PER FORD'S INSTRUCTIONS. I GOOGLED THE ISSUE AND TONS OF COMPLAINTS CAME UP ON EXACTLY WHAT HAPPENED TO ME. MANY HAD THE ENTIRE STEERING SYSTEM REPLACED. DEALERSHIP IGNORED THIS WHEN I SENT IT TO THEM. *TR

06/20/2013
Components: STEERING
Incident Date: 06/13/2013
Crash: No
Fire: No
Summary

DRIVING ALONG DOING AROUND 35MPH, POWER STEERING FAILURE...DASHBOARD READ SERVICE ADVANCETRAC? TOOK IT TO HALL FORD, REPLACING STEERING GEAR...NEEDS TO BE A RECALL FOR THIS. *TR

06/20/2013
Components: POWER TRAIN
Incident Date: 06/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5CR******
Summary

THE CAR WAS BOUGHT A WEEK AGO AND BARELY DRIVEN SINCE THEN BUT NOW I AM EXPERIENCING THE SAME PROBLEM MANY OWNERS ARE WITH THE TRANSMISSION. IT WILL SHIFT FINE 1-2 BUT THEN WHEN IT GOES FROM 2-3 IT SEEMS TO SLIP AND THEN ENGINE REVS UP CAUSING THE CAR TO LURCH FORWARD AND THEN IT SOMEWHAT SLAMS INTO 3RD GEAR KIND OF HARD LIKE. HAVE NOT NOTIFIED ANYONE YET BUT I NOTICE SO MANY PEOPLE ARE HAVING THE SAME SHIFTING PROBLEMS WITH THEIR TRANSMISSIONS THAT I CAN'T HELP BUT FEEL THERE NEEDS TO BE SOMETHING DONE ABOUT IT. PLEASE TELL FORD THEY NEED TO FIX THESE CARS SO ALL OF US "CUSTOMERS" ARE NOT OUT OF OUR HARD EARNED MONEY. *TR

06/17/2013
Components: STEERING
Incident Date: 03/30/2012
Crash: No
Fire: No
Summary

EARLY PART OF THE YEAR (2013) THE SERVICE ADVANCE TRAC LIGHT WILL COME ON AND OFF I CONTACTED THE DEALER AND HE STATED THAT IT WAS THE STABILITY IN THE VEHICLE AND ALSO IT WASN'T NOTHING TO BE ALARMED ABOUT UNLESS THE LIGHT JUST COME ON AND STAY ON . FINALLY IT CAME ON AND WOULDN'T GO OFF I TOOK IT TO THE DEALERSHIP THEY SAID IT WOULD BE $ 240 TO REPAIR THE CAR AND I HAD TO WAIT UNTIL THE PARTS COME IN BY THAT TIME COME TO FIND OUT THEY WAS WILL TO PAY THE $240. I PICKED THE CAR UP THE SAME DAY WHICH WAS THE FIRST DAY THE CAR SHOULD HAVE BEEN REPAIRED SAME PROBLEMS TOOK THE CAR BACK ON THAT MONDAY THEY SO CALLED FIXED THE VEHICLE IT SEEM TO BE OKAY DROVE THE CAR FOR APPROXIMATELY 8 DAYS THE SAME SERVICE ADVANCTRAC LIGHT CAME BACK ON NEXT SERVICE POWER STEERING LIGHT CAME ON ABOUT 15 MINS LATER THE SERVICE POWER STEERING NOW LIGHT CAME ON LOST ALL POWER AND CONTROL OF THE VEHICLE HAD THE CAR TOWED BACKED TO THE DEALERSHIP THEY CHECK THE CAR AND QUOTED ME A JOB FOR $ 2,658.12 WHICH WAS NOT COVERED UNDER A WARRANTY. *TR

06/13/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG1CR******
Summary

HAPPEN TWICE IN ONE DAY WAS GOING DOWN THE ROAD GOING ABOUT 20 MPH WHEN THE CAR LOST SPEED AND WOULD NOT GO WHEN YOU WHEN YOU PUSHED THE GAS A WRENCH LIGHT CAME ON I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROADWAY, THEN CALLED FORD THEY STATED THAT THEY HAVE AN ONGOING PROBLEM WITH THE THROTTLE BODY ACTUATOR. I TOOK MY CAR TO A MANIACAL SHOP, THEY HOOKED THE CAR UP TO A MACHINE WHICH SHOWED THAT MY THROTTLE ACTUATOR CONTROL SYSTEM WAS STUCK OPEN, I THEN CONTACTED FORD AGAIN WITH THIS INFORMATION GOT A CASE NUMBER. I THEN ASKED IF THEY HAD THE PART AN WERE ABLE TO FIX IT THEY THEN ADVISED ME THAT THE PART WAS ON NATIONAL BACK ORDER AND WOULD NOT BE UNTIL MID JULY (2013) TILL THEY COULD GET IT TO FIX MY CAR. *TR

06/13/2013
Components: STEERING
Incident Date: 06/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG2CR******
Summary

THE VEHICLE WAS PARKED AND AS I STARTED TO DRIVE IT WAS EXTREMELY HARD TO STEER. THE POWER STEERING ASSIST FAULT WARNING APPEARED ON THE DASH. I CONSULTED THE OWNER'S GUIDE WHICH GAVE INSTRUCTIONS TO TURN THE MOTOR OFF AND BACK ON AFTER 10 SECONDS. WHEN I TURNED THE CAR BACK ON, THE WARNING WAS OFF AND THE STEERING ISSUE WAS GONE. HOWEVER, I EXPERIENCED THE SAME PROBLEM (*WITH THE DASH WARNING) ABOUT 2 HOURS LATER WHEN I TRIED TO DRIVE THE CAR AGAIN. *TR

06/11/2013
Components: STEERING
Incident Date: 06/04/2013
Crash: No
Fire: No
Summary

POWER STEERING FAULT CAME ON ALL OF SUDDEN WHEN DRIVING HOME FROM PICKING UP MY KIDS. TOTALLY UNRESPONSIVE AND HARD TO TURN. *TR

06/10/2013
Components: POWER TRAIN
Incident Date: 06/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I HAD STOPPED TO THE GAS ISLAND TO PUT AIR IN THE TIRES. AFTER BACKING OUT OF THE SPOT I WENT TO ACCELERATE AND TO MY SURPRISE THE CAR WOULD NOT TAKE ANY GAS. THE WRENCH LIGHT CAME ON AND THE CAR BEGAN TO SPUTTER AND SHAKE. I CUT THE CAR OFF AND STARTED IT AGAIN BUT HAD TO RACE THE ENGINE TO GET IT TO CATCH. LATER THE SAME EVENING I AGAIN HAD BACKED OUT OF A PARKING SPACE AND THE SAME THING HAPPENED AGAIN. I WAS ABLE TO PULL OVER, CUT THE CAR OFF AND BEGIN AGAIN. I KNOW THOUGHT IT HAD SOMETHING TO DO WITH BACKING UP. SO I DECIDED NOT TO BACK UP AGAIN. HOWEVER, EARLY THE NEXT MORNING BRINGING MY HUSBAND TO WORK IT HAPPENED AGAIN AND THEN AGAIN AS I WAS BRINGING IT TO THE DEALERSHIP. THE DEALERSHIP SAID THAT IT WAS THE THROTTLE BODY SO THEY REPLACED IT. I HAVE ONLY OWNED FORD VEHICLES BUT I AM NOT HAPPY WITH HAVING THESE TYPES OF PROBLEMS WITH THIS CAR THIS EARLY. I PURCHASED THIS CAR BRAND NEW. THANK GOD IT'S STILL UNDER WARRANTY. *TR

06/10/2013
Components: ENGINE
Incident Date: 05/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

DRIVING ON FREEWAY IN HEAVY TRAFFIC CAR SUDDENLY LOST POWER AND SLOWED TO 30-40 MPH. HAD TO CUT ACROSS 2 LANES OF TRAFFIC TO THE SHOULDER. LIMPED TO EXIT WHERE CAR DRIVEN AT SLOW SPEED. DEALER COULD NOT FIND PROBLEM. *TR

05/30/2013
Components: STEERING
Incident Date: 05/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJGOCR******
Summary

GOT INTO THE CAR. STARTED IT AND THE POWER STEERING DID NOT WORK. DROVE IT SEVEN MILES HOME NOT WORKING. STARTED IT UP THE NEXT DAY AND IT WAS WORKING. *TR

05/29/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 01/13/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS A REDUCTION IN ACCELERATION POWER WHEN ENGAGING THE ACCELERATOR PEDAL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,900. THE VIN WAS UNAVAILABLE.

05/29/2013
Components: STEERING
Incident Date: 05/29/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

I WAS TRAVELING UP A PARKING RAMP WHAT THE POWER STEERING GAVE OUT AND A DEFAULT SHOWED UP ON THE DASHBOARD. I HAVE PURCHASED THE VEHICLE USED 2 WEEKS AGO. THIS IS THE FIRST INCIDENT. *TR

05/28/2013
Components: STEERING
Incident Date: 05/28/2013
Crash: Yes
Fire: No
Summary

THIS IS THE THIRD TIME MY POWER STEERING HAS JUST RANDOMLY GONE OUT OF OUR RENTAL 2012 FORD FUSION. THE FIRST TIME, I WAS TRAVELING AT 25 MPH MAKING A LEFT TURN. SECOND WE WERE DRIVING 50 MILES AN HOUR CHANGING LANES. THIS MORNING ABOUT A QUARTER A MILE FROM OUR HOME SHE LOST POWER STEERING AND HIT THE CURVE RESULTED IN A BLOWN FRONT TIRE. WHAT A DANGEROUS CAR. *TR

05/15/2013
Components: AIR BAGS
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L33CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE LIGHT FOR THE PASSENGER'S SIDE AIR BAG WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER COULD NOT DUPLICATE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE 10,000. *TR

05/14/2013
Components: STEERING
Incident Date: 04/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING ASSIST LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE STEERING RACK WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE 38,000.

05/05/2013
Components: STEERING
Incident Date: 05/04/2013
Crash: No
Fire: No
Summary

THIS IS THE SECOND TIME MY POWER STEERING HAS JUST RANDOMLY GONE OUT OF MY 2012 FORD FUSION. THE FIRST TIME, I WAS TRAVELING AT 60 MPH ON A FREEWAY. YESTERDAY, I WAS STOPPED AT A STOPLIGHT. BOTH TIMES MY HUD WARNS ME THAT "POWER STEERING ASSIST FAULT", SERVICE ADVANCETRAX" OR SOMETHING ALONG THOSE LINES... AND EACH TIME MY STEERING WILL BECOMES ALMOST IMPOSSIBLE TO TURN. THE ISSUES IS SOLVED IF I TURN OFF MY CAR AND TURN IT ON A FEW TIMES. THIS IS A SERIOUS ISSUE AND IS ONLY A MATTER OF TIME UNTIL SOMEONE DIES FROM THIS POWER STEERING FAILURE. *TR

05/01/2013
Components: STEERING
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

DROVE CAR FROM HOME TO SUPERMARKET WITH NO PROBLEM. WHEN LEAVING SUPERMARKET AFTER CAR HAD BEEN SHUT OFF, WAS BACKING OUT OF PARKING STALL AND NEARLY HIT ANOTHER CAR BECAUSE POWER STEERING WAS INOPERATIVE. THIS DEFINITELY CAUGHT ME BY SURPRISE! MESSAGE TO THE EFFECT "POWER STEERING ASSIST FAILURE" WAS DISPLAYED. DROVE CAR WITH GREAT DIFFICULTY TO DEALER. SERVICE REP AT DEALER TURNED OFF AND RESTARTED CAR; PROBLEM HAD GONE AWAY, POWER STEERING WAS NOW WORKING. MECHANIC AT DEALER RAN DIAGNOSTICS WHICH INDICATED A BAD STEERING MOTOR/STEERING GEAR. CAR IS BEING REPAIRED AT DEALER TO REPLACE STEERING MOTOR/STEERING GEAR. WOULD HAVE BEEN SCARY AND DANGEROUS IF THE FAILURE HAD OCCURRED WHILE I WAS DRIVING IT ON HIGHWAY. *TR

04/29/2013
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/22/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELAY BOX PIN WAS NOT SEATED ALL THE WAY. REPAIRED AND RETESTED WORKING PROPERLY?. *TR

04/29/2013
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/13/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

WHEN TRYING TO START THE CAR FROM PARK, ALL LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. DROVE TO DEALERSHIP. NOT ABLE TO FIND CODES FOR PROBLEM. FUEL CANISTER REPAIRED. *TR

04/29/2013
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 04/13/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

WHILE DRIVING TO NATURAL BRIDGE, VA ON INTERSTATE 81. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. IMMEDIATELY PUT ON HAZARDS AND TRIED TO PULL OVER. AVOIDED SIGNS AND MANEUVERED CAR SAFELY TO A SPEED WHERE I COULD STOP CAR BY PUTTING IN PARK. ATTEMPTED TO RESTART CAR. WHEN ABLE TO OBTAIN ?GREEN CAR? LIGHT (AS INDICATED SAFE TO DRIVE), PUT THE CAR IN DRIVE AND PUSHED ACCELERATOR. CAR JUMPED FORWARD AND STALLED. ABLE TO RESTART CAR AFTER 10-15 MINS. AFTER THIS OCCURRED, CAR WAS HAVING TROUBLE ACCELERATING AND WAS SHAKING WHILE DRIVING. COULD NOT HAVE IT TOWED BACK TO DEALERSHIP DUE TO LOCATION. CONTACT DEALERSHIP RIGHT AWAY AND BROUGHT IT TO THEM AS SOON AS RETURNING HOME (APRIL 15TH). DEMANDED IT TO BE FIXED BEFORE RETURNING CAR. UNSAFE AND UNACCEPTABLE DEALERSHIP COULD NOT GET CODES OR REACTIVATION.. . DEALERSHIP IN CONTACT WITH FORD TECH SERVICE WHO INFORMED THEM TO CHANGE THE BATTERY TO TRY TO ACTIVATE. THEY DID THIS AND WITHIN 10 MINS OF DRIVING IT TECH REPORTED WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BREAKS AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. FORD TECH SERVICE CONTACTED AGAIN WHO INFORMED THEM TO CHECK ALL FUSES AND WIRES. DEALERSHIP COULD NOT FIND ANY PROBLEMS. DEALERSHIP ORDERING NEW PART TODAY TO TEST. *TR

04/29/2013
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 09/25/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

PICKED UP THE CAR FROM THE DEALERSHIP ON MONDAY (9/25/12) AFTER THEY FOUND SOMETHING WRONG AND WAS DRIVING ON STATE ROUTE 228 AT 55 MILE PER HOUR. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PUT HAZARDS ON FOR CARS BEHIND ME AND PULLED OVER QUICKLY AVOIDING A SIGN ON THE RIGHT SIDE OF THE ROAD. AFTER 10-15 MINS, I WAS ABLE TO RESTART THE CAR BY LETTING IT RESET. AFTER GETTING GREEN CAR INDICATOR, I WENT TO TURN AROUND TO GO BACK TO THE DEALERSHIP. THE CAR JUMPED FORWARD AND STALLED IN THE INTERSECTION OF STATE ROUTE 228 AND BUCK HILL RD. I WAS ABLE TO HAVE IT START, JUMP, AND STALL TWO TIMES (ENOUGH TO GET ME OUT OF THE INTERSECTION). UPON ARRIVING THE DEALERSHIP, THEY COULD NOT FIND ANY CODES THAT WERE DISRUPTED. THE SERVICE MANAGER CONTACTED FORD TECH LINE AND DROVE IT HOME FOR A FEW DAYS TO TRY TO ACTIVATE PROBLEM. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN.

04/29/2013
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 01/16/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADP0L3XCR******
Summary

THE CHECK ENGINE LIGHT HAD ILLUMINATED. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT TO BRING IT IN THAT DAY. DRIVING AT 45 MILES AN HOUR, AGAIN, WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PULLED TO THE SIDE OF THE ROAD AND SHUT CAR OFF. I WAS TOO FAR FROM DEALERSHIP TO HAVE IT TOWED AND WAS WORKING (I TRAVEL FOR MY JOB). CALLED DEALERSHIP, THEY SAID TO BRING IT IN. ABLE TO RESTART IT AFTER 2-3 ATTEMPTS. BROUGHT IT TO THE DEALERSHIP. NO CODE FOR NO START OR SHUT OFF BUT CODE FOR FUEL CANISTER. PROBLEM ADDRESSED, FIXED, AND CAR RETURNED TO ME. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO 'HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN. AFTER, THIS INCIDENT, I TRADED CARS WITH MY BROTHER (WHO WORKS 5 MILES FROM HOME) SO THAT HE COULD EASILY HAVE IT TOWED IF IT WERE TO OCCUR AGAIN. *TR

04/22/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/22/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE REFUELING, FUEL SPILLED OUT OF THE FILLER NECK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 21,335. THE VIN WAS UNAVAILABLE.

04/22/2013
Components: STEERING
Incident Date: 04/21/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOJGXCR******
Summary

UPON STARTING THE CAR THE POWER STEERING WOULD NOT TURN THE WHEELS ON THE CAR. ON THE ODOMETER IT READ POWER STEERING FAULT..... AFTER RESTARTING THE CAR THE ELECTRONIC STEERING WORKED. HOW DO YOU RESTART A CAR THAT'S MOVING? *TR

04/21/2013
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 04/20/2013
Crash: Yes
Fire: No
Summary

MY 2012 FORD FUSIONS GAS PEDDLE ACCEL GOT STUCK FULL THROTTLE, THEREFORE MY BRAKES WERE NOT WORKING PROPERLY TO STOP THE VEHICLE, BACKING OUT OF A PARKING SPOT AND BACK RAMMED INTO NEIGHBORS WALL WITH STRUCTURE DAMAGE AND TOTALING MY VEHICLE. *TR

04/11/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 05/15/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

WHILE TRAVELING THEIR IS A LACK OF POWER, HESITATION OR SURGING... VERY SPORADICALLY... BUT ALWAYS AFTER A LONG STOP. *TR

04/05/2013
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 04/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0G9CR3******
Summary

WINDOWS ON DRIVER AND PASSENGER FRONT WINDOWS FOUND OPEN AFTER CAR CAME HOME, POWER TURNED OFF, AND LOCKED. I CAME HOME IN THE RAIN, SO I KNOW THAT I DID NOT OPEN WINDOWS. *TR

03/28/2013
Components: STEERING
Incident Date: 03/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

WE WERE DRIVING THE VEHICLE DOWN THE ROAD AT A SPEED OF ROUGHLY 50 MPH. WITH NO ADVANCED WARNING THERE WERE CHIMES GOING OFF AND A MESSAGE IN THE WARNING CENTER TELLING ME POWER STEERING ASSIST FAILURE SERVICE ADVANCETEC. WITH GREAT EFFORT WE WERE ABLE TO GET THE CAR OFF OF THE ROAD WAY, TURNED THE ENGINE OFF, LET IT SIT FOR 5 MINUTES AND RESTARTED THE VEHICLE WITH NO ISSUES. THIS IS THE SECOND TIME IT HAS DONE THIS THE FIRST TIME WASN'T A GREAT BIG DEAL SINCE WE WERE SITTING IN A PARKING LOT WITH THE CAR IDLE. *TR

03/27/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 03/13/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0HA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT IMMEDIATELY AFTER PARKING, THE VEHICLE ACCELERATED INDEPENDENTLY, TRAVELED OVER A CONCRETE PARKING CHOCK AND CRASHED INTO A RESTAURANT. THE CONTACT WAS NOT INJURED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 20,000.

03/23/2013
Components: ENGINE
Incident Date: 03/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG3CR******
Summary

WHILE DRIVING AT APPROXIMATELY 50 MPH VEHICLE SUDDENLY LOST ALL POWER. ENGINE STOPPED RUNNING AND ALL LIGHTS TURNED OFF. THIS IS THE SECOND INSTANCE OF THIS HAPPENING. AFTER COASTING TO A STOP WAS ABLE TO PUT THE CAR IN PARK AND RESTART ENGINE. *TR

03/19/2013
Components: SERVICE BRAKES
Incident Date: 01/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG4CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHENEVER IT RAINED AND THE VEHICLE SAT OVERNIGHT, THE NEXT MORNING THE BRAKES WOULD GRIND FOR A MILE OR WOULD SEIZE. THE CONTACT STATED THAT AFTER GOING A MILE, THE BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS NORMAL AND THEY WOULD REPLACE THEM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,000....UPDATED 04/25/13 *BF UPDATED 05/17.2013 *JS

03/15/2013
Components: STEERING
Incident Date: 03/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA4CR******
Summary

AFTER 20 MIN DRIVING UNDER NORMAL CONDITIONS, POWER STEERING SUDDENLY FAILED AND WARNING LIGHT ILLUMINATED. STEERING WHEEL BECAME DIFFICULT TO TURN, BUT WITH CONSIDERABLE EFFORT WAS ABLE TO MANEUVER INTO PARKING LOT (WOULD HAVE BEEN DANGEROUS ON THE HIGHWAY). TURNED OFF ENGINE AND RESTARTED CAR AFTER 10 MIN, AND STEERING BEGAN OPERATING NORMALLY WITH NO WARNING LIGHT. *TR

03/12/2013
Components: AIR BAGS,SEAT BELTS
Incident Date: 01/26/2013
Crash: Yes
Fire: No
Vehicle Identification Number: JF1GH63609H******
Summary

2012 FORD FUSION INVOLVED IN AN ACCIDENT. SEVERE DAMAGE TO VEHICLE ON PASSENGER SIDE. THE FRONT SEAT BELTS DID NOT LOCK AND THE FRONT PASSENGER AND THE DRIVER WERE THROWN IN THE CABIN. IN ADDITION, ACCORDING TO BODY REPAIR SHOP AND INSURANCE ADJUSTERS, IMPACT WAS AT THE LOCATION OF THE SENSOR FOR SIDE CURTAIN AIRBAGS. HOWEVER, THE AIRBAGS DID NOT DEPLOY. IN FACT, BRACKET FOR AIR BAG SENSOR WAS BROKEN, BUT IT COULD NOT BE DETERMINED WHETHER THE BRACKET WAS BROKEN PRIOR TO THE ACCIDENT OR UPON IMPACT. REAR PASSENGER RECEIVED A SEVERE HEAD INJURY. FORD MOTOR COMPANY HAS INSTRUCTED ME TO TAKE VEHICLE IN TO A DEALER AND HAVE THE RESTRAINT CONTROL MODULE ("RCM") REPLACED AND TO SEND THE ORIGINAL TO THE COMPANY FOR ANALYSIS. THEY ARE PAYING FOR THIS. FURTHER RESEARCH INDICATES THAT THERE IS A RECALL FOR FORD FIESTAS RELATED TO THE PROGRAMMING OF THE RCM AND ITS FAILURE TO DEPLOY AIRBAGS THAT COULD LEAD TO INJURIES TO A REAR PASSENGER. THIS SOUNDS VERY SIMILAR, AND MAY WARRANT AN INVESTIGATION TO SEE IF THAT RECALL SHOULD BE EXPANDED TO OTHER FORD VEHICLES. UNFORTUNATELY, ONE WOULD ONLY KNOW OF THE FAILURE IF THERE IS AN ACCIDENT. *TR UPDATED 3/27/13 *CN UPDATED 05/09/2013 *JS

03/11/2013
Components: STEERING,SUSPENSION
Incident Date: 02/15/2013
Crash: Yes
Fire: No
Summary

I WAS MAKING A LEFT TURN ON A DIRT ROAD WHEN THE POWER STEERING WENT OUT AND MY STEERING WHEEL JERKED THE OPPOSITE DIRECTION AND I WENT OFF THE SIDE OF THE ROAD AND DID DAMAGE TO MY FENDER. I TOOK IT TO THE FORD DEALER THAT I PURCHASED IT FROM FOR WARRANTY FIX AND TO FIX MY FENDER AND THEY DENIED MY WORK AND WOULDN'T FIX THE POWER STEERING EVEN THOUGH THE CODE PO7AE AND U0415 CLEARLY CAME UP. THIS IS A HUGE SAFETY ISSUE AND FORD NEEDS TO TAKE RESPONSIBILITY. *TR

03/08/2013
Components: ENGINE
Incident Date: 01/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA5CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN AT A TRAFFIC STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 8,300. *TR

03/07/2013
Components: POWER TRAIN
Incident Date: 10/29/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7CR******
Summary

AT THE BEGINNING OF ACCELERATION, THE TRANSMISSION SHIFTS HARD. THE RPM'S GO ABOVE 3 AND THEN THERE IS A HARD SHIFT AND THE RPM'S GO DOWN TO 2 1/2 AND THEN FINALLY DOWN TO 1 1/2. THIS IS ONLY TO GET TO 30 MPH AND IT HAS A HESITATION TO GAIN SPEED. MY HUSBAND DRIVES IT MOSTLY AND HE SAYS THAT HE HAS NOTICED IT FOR A WHILE. I JUST NOTICED IT IN THE PAST WEEK OR SO. I HAVE SPOKEN TO OTHER FUSION OWNERS AND SOME OF THEM EXPERIENCE THE SAME. IS THAT WHY FORD WAS TRYING SO HARD TO SATURATE THE MARKET WITH THEM?? *TR

02/25/2013
Components: ENGINE
Incident Date: 02/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HGXCR******
Summary

PULLED UP TO A STOP LIGHT THAT WAS RED. WHILE IDLING WAITING FOR GREEN LIGHT, ENGINE STALLED. PLACED CAR IN PARK, RESTARTED ENGINE, AND AUTOMOBILE DROVE AS NORMAL. *TR

01/09/2013
Components: POWER TRAIN
Incident Date: 08/28/2012
Crash: No
Fire: No
Summary

POWERSHIFT AUTOMATIC TRANSMISSION PROBLEMS. WHEN ACCELERATING, VEHICLE LOSES POWER AND MAKES LOUD CLUNKING NOISE. HAD CAR IN ON SEPTEMBER 12 ON THE FIRST VISIT, THEY DID NOT FIND A PROBLEM; HOWEVER, I DO NOT THINK THEY LOOKED AT THE TRANSMISSION AS MY TICKET INDICATED THERE WAS A NOISE COMING FROM THE REAR OF THE CAR. THE CAR CONTINUED TO HAVE PROBLEMS. ON 10/19/12, THE PCM WAS REPROGRAMMED AND THEY SAID TRANSMISSION FLUID WAS LOW. VEHICLE HAD REGULAR OIL CHANGES THROUGH DEALER AND TRANSMISSION FLUID SHOULD NOT HAVE BEEN LOW. THEY TOLD ME THE PROBLEM HAD BEEN FIXED BUT I WOULD STILL EXPERIENCE THE PROBLEM FOR A FEW MORE DAYS BECAUSE THE COMPUTER HAD TO ADJUST TO THE NEW SETTING. AFTER THIS, I CONTACTED ANOTHER FORD DEALER WHO TOLD ME THAT THIS PROBLEM WOULD CONTINUE THROUGHOUT THE LIFETIME OF THE VEHICLE. I WAS TOLD I COULD TAKE IT IN, BUT IT WOULDN'T DO ANY GOOD. HE DID SEND ME A LIST OF OPERATING CHARACTERISTICS OF THE POWERSHIFT FOR THIS MODEL. THE PROBLEM DID CEASE AFTER A FEW DAYS; HOWEVER, IT HAS STARTED OCCURRING AGAIN. ON 1/8/13, IT MAKE A TERRIBLE NOISE AND LOST POWER AS I WAS TURNING A CORNER. IT HAD A PROBLEM AGAIN THIS MORNING WHILE ACCELERATING IN RUSH-HOUR TRAFFIC. THE CAR IS SCHEDULED TO BE LOOKED AT AGAIN AT THE DEALERSHIP TOMORROW. I DO NOT FEEL SAFE IN THIS VEHICLE AND DO NOT UNDERSTAND WHY IT HASN'T BEEN RECALLED. *TR

01/04/2013
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FADPOL34CR******
Summary

DRIVING ALONG AT AROUND 40 MILES PER HOUR, THEN NOTICE THE LOSS OF POWER, A BRIGHT YELLOW LIGHT APPEARED ON THE DASH - STOP SAFELY HAZARD WARNING (RTT) - WHICH ACCORDING TO THE OWNERS HANDBOOK INDICATES HYBRID COMPONENT FAULT/FAILURE THAT WILL CAUSE THE VEHICLE TO SHUTDOWN (WHICH IT HAD ALREADY DOWN, I HAD A HARD TIME TURNING THE STEERING WHEEL). FAILED TO RE-START THE FIRST TIME OR ENTER INTO A LIMITED OPERATING MODE, SEEMS LIKE RAY SKILLMAN FORD, GREENWOOD, INDIANA COULD NOT FIND ANY PROBLEMS. THIS $31,000 VEHICLE HAS ONLY 1,400 MILES ON THE CLOCK AND PER STANDARD OPERATING PROCEDURE DENIES ANY PROBLEMS WITH THE VEHICLE. *TR

11/16/2012
Components: AIR BAGS
Incident Date: 11/15/2012
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

11/15/2012
Components: EXTERIOR LIGHTING,STRUCTURE
Incident Date: 08/13/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA1CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE CONTACT NOTICED THE PASSENGER SIDE HEADLIGHT WOULD ONLY ILLUMINATE PARTIALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE HEADLIGHT WAS MANUFACTURED THAT WAY AND NO ADJUSTMENT COULD BE PERFORMED. ADDITIONALLY, THE CONTACT STATED THE REAR DRIVER SIDE DOOR RETAINED WATER INSIDE WHEN IT RAINED OR SNOWED. THE TECHNICIAN STATED THERE WAS A CLOG IN THE DRAIN WHICH WOULD HAVE TO BE CLEANED. AFTER THE DRAIN WAS CLEARED THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR FOR THE FAILURE. THE CONTACT WAS CONCERNED OF CORROSION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. THE CONSUMER STATED THE HEADLIGHTS WERE NOT ALIGNED PROPERLY AS SHE WAS UNABLE TO SEE THE ROAD AT NIGHT. THE DEALER ADJUSTED THE HEADLIGHTS SEVERAL TIMES. UPDATED EVOQ 12/19/12

11/07/2012
Components: ENGINE
Incident Date: 11/02/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SERVICE WARNING LIGHT. THE CONTACT SHIFTED INTO NEUTRAL AND COASTED TO THE SHOULDER. THE VEHICLE WAS RESTARTED AND FUNCTIONED PROPERLY. THE VEHICLE WAS LATER TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ATTEMPTED TO ASSIST THE DEALER IN DIAGNOSING THE FAILURE BUT TO NO AVAIL. THE FAILURE MILEAGE WAS 3,000.

10/30/2012
Components: TIRES
Incident Date: 10/29/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG6CR******
Summary

DRIVING TO WORK LIKE ANY OTHER DAY, SUDDENLY I HEARD A POP. WASN'T TOO SURE WHAT IT WAS BUT THEN MY TIRE PRESSURE LOW MESSAGE POPPED UP. AFTER REALIZING WHAT IT WAS, I HAD TO CALL ROADSIDE ASSISTANCE TO CHANGE IT OUT AND I EXAMINED THE TIRE AND SAW THAT THE OUTSIDE WALL WAS TORE UP AND THERE WASN'T ANY HOLES IN THE TREAD. *TR

10/23/2012
Components: STEERING
Incident Date: 09/24/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA4CR******
Summary

WHEN EXITING ONTO THE ACCESS ROAD OF A MAJOR FREEWAY, MY 2012 FORD FUSION'S POWER STEERING LOCKED UP AND I COULD NOT MANEUVER THE WHEEL (THERE WAS NO ADVANCE WARNING OF THE IMPENDING FAILURE)... IMMEDIATELY, I TURNED ON HAZARD LIGHTS AND REDUCED SPEED, THEN WITH GREAT DIFFICULTY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE DASHBOARD SHOWED AN ERROR STATING "POWER STEERING ASSIST FAULT." I TURNED OFF THE ENGINE AND UPON RESTART OF THE ENGINE, THE POWER STEERING BEGAN WORKING AGAIN. TODAY, OCT. 22, 2012, THIS SAME POWER STEERING FAILURE HAS NOW OCCURRED FOR THE FOURTH TIME IN LESS THAN A MONTH. EACH OCCURRENCE WAS AT SPEEDS LESS THAN 25 MPH, HOWEVER ON TWO OF THESE OCCASIONS, I NEARLY HAD AN ACCIDENT WITH VEHICLES NEARBY BECAUSE I HAD NO CONTROL OF THE STEERING AND COULD NOT MANEUVER OUT OF THE WAY OF THE NEIGHBORING VEHICLES... THANKFULLY, THE OTHER DRIVERS WERE ABLE TO SWERVE TO AVOID HITTING MY VEHICLE. I AM VERY CONCERNED THAT MY VEHICLE WILL BE INVOLVED IN AN ACCIDENT IN THE NEAR FUTURE DUE TO THIS VERY SERIOUS MALFUNCTION OF THE FORD FUSION'S POWER STEERING! THE NHTSA NEEDS TO ORDER A RECALL ON THIS ISSUE IMMEDIATELY BECAUSE THERE ARE HUNDREDS OF COMPLAINTS ONLINE OF THE EXACT SAME POWER STEERING FAILURE ON THE FORD FUSION, FORD FOCUS, FORD EXPLORER AND FORD ESCAPE. I AM HIGHLY UPSET WITH FORD FOR NOT ADDRESSING THIS ISSUE AND CONTINUING TO SELL NEW VEHICLES, SUCH AS MINE, TO UNWITTING AND TRUSTING CUSTOMERS... ALL THE WHILE KNOWING THEY WERE MANUFACTURING THE SAME DAMAGED PART AND PLACING IT INTO THEIR NEW VEHICLES. PLEASE HOLD THE FORD MOTOR COMPANY RESPONSIBLE FOR THEIR DISHONEST AND MISLEADING PRACTICES.... MAKE THEM ISSUE A RECALL OF ALL THEIR VEHICLES WITH MALFUNCTIONING POWER STEERING AND AVOID AN EXTREMELY HAZARDOUS CONDITION ON ROADS ALL ACROSS AMERICA. PLEASE DO NOT WAIT FOR AN INNOCENT PERSON TO DIE BECAUSE OF FORD'S FAILURE TO ACT!! *TR

10/21/2012
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/06/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3AR******
Summary

WE WERE DRIVING ON THE HIGHWAY AT APPROXIMATELY 40MPH WHEN THE CAR LOST POWER AND BEGAN TO SHAKE. WE WERE FORTUNATE TO BE ABLE TO PULL OFF ON THE SHOULDER OUT OF TRAFFIC AND TURN OFF THE MOTOR. AFTER WAITING APPROXIMATELY 15 MINUTES, WE WERE ABLE TO RESTART THE CAR AND DRIVE SAFELY TO A RELIABLE AUTOMOTIVE SHOP WE HAVE USED FOR OVER 20 YEARS. FINALLY AFTER A WEEK OF TESTING, THEY WERE ABLE TO REPLICATE THE PROBLEM WE HAD EXPERIENCED.THEY REPLACED THE ALTERNATOR,AT OUR CONSIDERABLE EXPENSE, AND WE BROUGHT THE CAR HOME MORE THAN A WEEK LATER. WE DROVE THE CAR WITHOUT INCIDENT UNTIL TUESDAY,OCTOBER16TH WHEN THE SAME PROBLEM HAPPENED AGAIN. THIS TIME AT ABOUT 30MPH. AGAIN, AFTER WAITING 10-15 MINUTES, THE CAR STARTED AGAIN AND WAS DRIVEN SAFELY TO THE AUTOMOTIVE REPAIR SHOP WHERE IT REMAINS 5DAYS LATER. THIS IS A GREAT INCONVENIENCE SINCE WE LIVE IN AN AREA WHERE A CAR IS A NECESSITY BUT IT IS ALSO A SERIOUS SAFETY HAZARD SINCE THIS PROBLEM COULD EASILY HAPPEN WHEN ACCELERATING INTO TRAFFIC OR ON A BUSY MULTILANE,HIGH SPEED HIGHWAY. FROM READING THIS SITE, WE HAVE BECOME AWARE THAT THERE ARE MANY COMPLAINTS OF THIS NATURE FOR THIS MAKE AND MODEL YEAR AND WE QUESTION WHY THERE HAS BEEN NO RECALL OR,AT VERY LEAST, A CONSUMER ALERT. *TR

10/02/2012
Components: STEERING
Incident Date: 08/19/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

WAS DRIVING ON FREEWAY AT 65MPH. SERVICE POWER STEERING SOON LIGHT CAME ON THEN PULLED TO THE SIDE OF THE FREEWAY. OWNERS MANUAL SAID I NEEDED TO TURN VEHICLE OFF AND BACK ON. AFTER I TURNED THE VEHICLE BACK ON THE "SERVICE POWER STEERING SYSTEM NOW" LIGHT CAME ON. THE VEHICLE HAD COMPLETELY LOST THE POWER STEERING SYSTEM. THE STEERING BECOME VERY DIFFICULT TO USE. IT BECOMES VERY STIFF AND JERKS HARD TO WHICHEVER SIDE YOU TURN IT TO. THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP THE NEXT DAY. AFTER A WEEK IN THE SHOP THEY REPLACED THE LOWER CONTROL ARMS AND RESET THE VEHICLE COMPUTER. MANY FUSION FORUMS SAY THAT THIS DOESN'T FIX THE PROBLEM AND HAVE RETURNED THE VEHICLE FOR MORE REPAIRS. *TR

09/05/2012
Components: POWER TRAIN
Incident Date: 03/01/2012
Crash: No
Fire: No
Summary

2012 FORD FUSION SEL WITH A V6 WITH AN AUTOMATIC TRANSMISSION SHIFTS TERRIBLY BETWEEN ALL GEARS. EXTREMELY NOTICEABLE BETWEEN 1ST AND 2ND GEARS AND 2ND AND 3RD GEARS. USUALLY ABOUT A 2-3 SECOND DELAY BEFORE THE TRANSMISSION CAN FIND THE GEAR. THE CAR HAS DOWN THIS AT HIGHWAY SPEEDS AS WELL. EXTREMELY FRIGHTENING WHEN YOU GO TO PASS SOMEONE AND YOUR VEHICLE DOES NOT APPEAR ABLE TO FIND THE GEAR AND MAINTAIN SPEED. I HAVE BROUGHT IT TO THE DEALERSHIP ALMOST MONTHLY SINCE MARCH OF 2012 AND THE DEALER STATES THAT FORD SAID THAT IS JUST HOW THE VEHICLE SHIFTS. FORD MOTOR COMPANY IS VERY UNRESPONSIVE ABOUT MY CONCERNS. I HAVE A 2005 MALIBU WITH 150,000 MILES ON IT THAT SHIFTS BETTER THAN THE FUSION. *TR

09/01/2012
Components: STEERING
Incident Date: 08/28/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

POWER STEERING FAILURE. HAS OCCURRED FOUR TIMES. WARNING ON THE DASH FOR "POWER STEERING ASSIST FAILURE" THEN POWER STEERING FAILS. NEARLY IMPOSSIBLE TO TURN THE WHEEL. HAPPENED IN STOP-AND-GO TRAFFIC ON INTERSTATE AS WELL AS MAKING A TURN IN A PARKING LOT WHICH NEARLY LED TO A COLLISION WITH A PARKED CAR SINCE I COULD NOT TURN THE WHEEL. SINCE IT HAPPENED TWICE BEFORE I KNOW TO PUT IN NEUTRAL THEN TURN OFF AND TURN ON THE IGNITION. HOWEVER, PREVIOUSLY FORD DEALER REPLACED LOWER FRONT ARM IAW FORD TSB. THIS OBVIOUSLY DID NOT FIX THE ISSUE. MOST RECENT FAILURES WERE WITHIN 150 MILES OF EACH OTHER. I CANNOT LET MY WIFE DRIVE THIS CAR AS SHE WOULD NOT BE ABLE TO TURN THE STEERING WHEEL IN THE EVENT OF A FAILURE. *TR

08/29/2012
Components: POWER TRAIN
Incident Date: 11/10/2010
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH AND ENGAGED THE ACCELERATOR PEDAL WHEN THE TRANSMISSION BEGAN TO EXHIBIT HESITATION. THE FAILURE RECURRED CONSISTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE DEFECT WHERE AN UNKNOWN REPAIR WAS PERFORMED REGARDING THE TRANSMISSION. THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

08/23/2012
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 08/22/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

FRONT WINDOWS AND MOON ROOF HAVE SPONTANEOUSLY OPENED ON TWO CONSECUTIVE DAYS AFTER THE VEHICLE HAS BEEN SHUTOFF, LOCKED, AND VACATED. THIS PROBLEM CAN ALLOW UNAUTHORIZED ACCESS TO THE VEHICLE AND EXPOSURE TO THE ELEMENTS POTENTIALLY DAMAGING THE INTERIOR. *TR

08/21/2012
Components: STRUCTURE
Incident Date: 08/16/2012
Crash: No
Fire: No
Summary

THE DRIVER'S SIDE INSIDE DOOR HANDLE HAS BROKEN TWICE AND CUT MY FINGER TWICE IN LESS THAN 36,000 MILES OF DRIVING THE VEHICLE. I CAN ONLY BARELY OPEN THE DOOR NOW. I BOUGHT THE CAR NEW. THE DOOR HANDLE PLASTIC IS TOO WEAK TO OPEN THE DOOR AND WHEN IT FLEXES THE CHROME PLATING SPLITS OPEN AND CUTS THE DRIVER'S FINGERS WHEN ATTEMPTING TO OPEN THE DOOR. THE DOOR IS AN EMERGENCY EXIT. THE DOOR HANDLE SHOULD NEVER BREAK IN THE LIFETIME OF THE CAR. THE EXTERNAL DOOR HANDLES ARE ALL PLASTIC AS WELL AND COULD ALSO EASILY BREAK. DON'T CALL. I WON'T GET ANY MESSAGES. *TR

08/11/2012
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 10/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXCR******
Summary

WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR THE CAR WILL VERY ROUGHLY GO INTO GEAR, AND SECOND TO THIRD AND THIRD TO FOURTH IS NOT MUCH BETTER. FROM FOURTH TO FIFTH AND FIFTH TO SIXTH IS FINE MOST OF THE TIME. I HAD TWO CALIBRATION UPDATES PERFORMED BY THE FORD DEALERSHIP I PURCHASED THE CAR FROM AND WAS TOLD TO DRIVE THE CAR AND LET THE UPDATE SET IN. AFTER BOTH TIMES I NOTICED THAT THE PROBLEM DID NOT GO AWAY, INSTEAD AFTER THE LAST UPDATE THE ISSUE PROGRESSED. I HAVE PLEADED WITH THE DEALERSHIP TO TRADE MY CAR FOR ANOTHER FUSION (SAME VALUE) AND THEY TOLD ME I HAD TOO MUCH NEGATIVE EQUITY. INSTEAD I WAS TOLD I COULD GET A FORD FOCUS AND HOW EVER MUCH I AM "UPSIDE DOWN" THEY WOULD ROLL IT OVER TO THE PRICE OF THE FOCUS. I TOLD THEM THAT WASN'T FAIR AND THAT I WANTED ANOTHER FUSION THAT DID NOT HAVE TRANSMISSION PROBLEMS. I WAS TOLD THAT PLANET FORD COULD NOT HELP ME AND I SHOULD GET ANOTHER OPINION IF I WAS UNHAPPY. SO I WENT TO ANDERSON FORD AND HAD THE MECHANICS RUN DIAGNOSTICS ON IT TO SEE IF THEY COULD IDENTIFY THE PROBLEM. WHILE ANDERSON FORD WAS DIAGNOSING MY CAR I WAS GIVEN A RENTAL FUSION THAT WAS SO MUCH BETTER THAN MY CAR AS FAR AS SHIFTING. I ALSO WAS SPEAKING WITH FORD CUSTOMER CARE ABOUT MY ISSUE AND WENDY (CUSTOMER SERVICE MANAGER) TOLD ME THAT IF ANDERSON FORD DID NOT FIND ANYTHING WRONG I WAS GOING TO BE STUCK WITH THAT CAR. ANDERSON FORD REPORTED THAT NO WARNING CODES COULD BE FOUND AND THE CAR WAS FINE. I TOLD THEM THE DIFFERENCE I NOTICED IN DRIVING THE RENTAL FUSION AND MY FUSION AND THE SERVICE MANAGER DISREGARDED IT. I WAS GIVEN MY CAR BACK AND WAS TOLD IF I WAS NOT COMFORTABLE WITH IT I NEEDED TO TRADE IT IN AND DEAL WITH THE NEGATIVE EQUITY. I HAVE SPOKEN WITH SEVERAL DEALERS ABOUT DIFFERENT CARS AND I AM UNABLE TO TRADE MY CAR IN BECAUSE I HAVE TOO MUCH NEGATIVE EQUITY. PLEASE HELP ME ON THISISSUE SO I CAN GET A CAR THAT OPERATES CORRECTLY.

08/10/2012
Components: STEERING
Incident Date: 08/08/2012
Crash: No
Fire: No
Summary

3 DIFFERENT INCIDENTS. 1 ON 8/8/12, 2 ON 8/10/12. ALL DRIVING AT LOW SPEEDS DURING SHORT DISTANCE TRIPS ( LESS THAN 15 MILES ). FOR NO APPARENT REASON, CAR CHIMED, SHOWED WARNING TO SERVICE ADVANCETRACK, POWER STEERING FAILURE ( DO NOT RECALL EXACT WORDING OF WARNING ). CAR WAS MANUEVERABLE BUT VERY DIFFICULT TO STEER. ABLE TO RESET POWER STEERING BY STOPPING, TURNING OFF / RESTARTING CAR. *TR

08/08/2012
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 10/12/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

SINCE SEPT. 1, 2011 WHEN I TOOK OWNERSHIP OF THE CAR I HAVE HAD THE FOLLOWING HAPPEN ABOUT ONCE A MONTH. THE LAST TIME WAS ON JULY 26, 2012 AT 3171 MILES. WHEN COMING TO A STOP FOR A LIGHT OR SLOWING TRAFFIC AND APPLYING THE BRAKES THE ENGINE STARTS TO RACE AND THE CAR FEELS LIKE IT WANTS TO SURGE FORWARD. WITH CONTINUED PRESSURE ON THE BRAKES, AFTER A FEW SECONDS THE ENGINE RACING AND SURGING STOPS AND THE CAR STOPS. I THINK IT MAY BE A PROBLEM WITH A COMPUTER. *TR UPDATED IVOQ 09/26/12

08/07/2012
Components: AIR BAGS
Incident Date: 07/20/2012
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0GA0CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 3 MPH AND CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BRUISED RIBS, TENDONITIS ON HER RIGHT ARM AND SHOULDER AND NECK PAIN. THE CONTACT MENTIONED THAT THE DRIVER OF THE OTHER VEHICLE SUSTAINED A BRUISED WRIST AND PAIN TO THE LEFT KNEE AND LEG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 5,100.

07/26/2012
Components: POWER TRAIN
Incident Date: 03/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA6CR******
Summary

I'M HAVING SEVERAL TRANSMISSION ISSUES. MY VEHICLE "SLAMS" INTO GEAR WHEN SHIFTING INTO DRIVE/REVERSE FROM A PARKED POSITION. THE SECOND ISSUE IS "HARD" SHIFTS IN LOW GEARS (1-4). THIS GIVES THE SENSATION OF BEING REAR ENDED. THIRDLY I AM EXPERIENCING "FLARE" SHIFTING IN GEARS 4-6. IN THIS CASE THE RPM'S REV BEFORE DUMPING INTO THE NEXT GEAR WHICH ALSO GIVES A HARD SHIFT SENSATION. THE 4TH ISSUE I AM EXPERIENCING IS A "STUTTER" WHEN ACCELERATION. IF I ATTEMPT TO PASS A CAR OR SIMPLY SPEED UP, THERE IS A HESITATION WHICH I FEEL IS A SAFETY CONCERN. LASTLY AND THE MOST DISTURBING TRANSMISSION ISSUE IS "DOWN SHIFTING". SOMETIMES WHEN I HAVE THE CAR IN CRUISE CONTROL ON THE HIGHWAY AND TRAVELING AT HIGHWAY SPEEDS (55-65MPH) THE VEHICLE DOWN SHIFTS ALL ON IT'S OWN AND I FIND MYSELF DOING 55-65 IN A LOWER GEAR WITH THE RPM'S THROUGH THE ROOF! TAPPING THE GAS AND/OR BRAKE WILL DISENGAGE THE CRUISE CONTROL BUT STILL WILL NOT ALLOW THE CAR TO SHIFT TO THE APPROPRIATE GEAR. FINALLY AFTER COASTING FOR A WHILE IT WILL THEN SHIFT TO THE APPROPRIATE GEAR AND AS WITH ALL MY OTHER PROBLEMS, IT INVOLVES A "HARD DUMP" INTO GEAR. THESE ISSUES ARE NOT ONLY SCARY BUT I FEEL NOT SAFE AT ALL TO ME OR MY FAMILY! MY CAR IS IN MY LOCAL FORD DEALERSHIP NOW, FOR THE 3RD TIME. THEY HAVE APPLIED UPDATES THAT HAVEN'T WORKED AND I'M BEING TOLD "FORD IS AWARE OF THE PROBLEM. THEY HOWEVER DON'T KNOW HOW TO FIX THE PROBLEM". *TR

07/23/2012
Components: VEHICLE SPEED CONTROL
Incident Date: 01/23/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA2CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO THE FLOW OF TRAFFIC, SHE ENGAGED THE ACCELERATOR PEDAL AND THE VEHICLE DID NOT ACCELERATE, PUTTING HER IN SUBSTANTIAL DANGER ON THE FREEWAY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS, BUT THE CONTACT WAS INFORMED THAT THEY COULD NOT FIND A DEFECT. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 8,000.

07/21/2012
Components: STRUCTURE
Incident Date: 07/14/2012
Crash: No
Fire: No
Summary

HANDLE DOESN'T RETURN FULLY TO NEUTRAL POSITION. WHEN LOCK IS ENGAGED DOOR CAN STILL BE OPENED. *TR

07/16/2012
Components: STEERING
Incident Date: 07/06/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

POWER STEERING FAILURE AFTER CAR HAD BEEN PARKED FOR 45 MINUTES IN 102 DEGREE OUTDOOR WEATHER HEAT. CAR OPERATED NORMALLY FOR AN HOUR BEFORE PARKING THE CAR. AFTER RESTARTING THE CAR, THERE WAS NO FUNCTIONING POWER STEERING ASSIST. CAR WAS DRIVABLE, AND STEERABLE WITH GREAT EFFORT. REPAIR MADE AT FORD DEALERSHIP UNDER WARRANTY (CAR WAS 11 MONTHS OLD WITH 5140 MILES ON ODOMETER). THE ELECTRONIC ANTI-LOCK CONTROL MODULE WAS REPLACED. SERVICE STAFF SAID THE ELECTRONIC MODULE ALSO CONTROLLED THE POWER STEERING AND ADVANCETRAK VEHICLE STABILITY CONTROL SYSTEMS. *TR

07/11/2012
Components: STEERING
Incident Date: 03/30/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA8CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHEN HE DROVE THE VEHICLE THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS RESISTANT WHEN THE CONTACT ATTEMPTED TO MAKE A LEFT OR RIGHT TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY STATED THAT WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130. ...UPDATED 08-10-12 *BF

07/10/2012
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 07/06/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA6CR******
Summary

MY BRAND NEW CAR, IN MY POSSESSION FOR 7 DAYS HAD TO GET TOWED TO THE SHOP. MY 11 MONTH OLD DAUGHTER AND 2 MONTH OLD NIECE WERE IN THIS CAR WHEN IT SUDDENLY STALLED AND JERKED. I WAS ALMOST HIT FROM BEHIND AND HAD TO PULL OVER AND DRIVE JERKING BACK AROUND THE BLOCK TO MY STARTING POINT. LUCKILY I WASN'T ON THE FREEWAY AT A HIGH SPEED BUT I COULD HAVE BEEN. THIS IS A SEVERE SAFETY ISSUE AS THE ACCELERATION IS AFFECTED BY THE THROTTLE BODY WHICH HAD MALFUNCTIONED. THE PART WAS REPLACE BUT I BELIEVE THE COMPUTER CONTROLLING THE THROTTLE BODY IS DEFECTIVE NOT THE THROTTLE BODY ITSELF. FORD NEEDS TO RECALL THIS HAZARDOUS COMPONENT AND IMPLEMENT A SOLUTION. *TR

07/07/2012
Components: POWER TRAIN
Incident Date: 07/06/2012
Crash: No
Fire: No
Summary

WHILE APPROACHING A ROLL-THROUGH TOLL BOOTH, THE CAR LOST THE ABILITY TO ACCELERATE; BOTH THE WRENCH LIGHT AND ENGINE LIGHT CAME ON. I PUT ON THE EMERGENCY HAZARDS AND COASTED TO A MIDDLE ISLAND AFTER GOING THROUGH A TOLL BOOTH. THE CAR CONTINUED TO IDLE, BUT WAS NON-RESPONSIVE TO THE ACCELERATOR PEDAL. AFTER MAKING SOME CALLS FOR A TOW (1 1/2 HOUR WAIT DUE TO 100+ TEMPS), I TURNED THE VEHICLE OFF AND WAITED SEVERAL MINUTES. THE CAR RESTARTED AND APPEARED TO "RESET", AS BOTH THE WRENCH AND ENGINE LIGHT SYMBOLS WERE NO LONGER ILLUMINATED. AFTER TRAVELING 500 YARDS OR SO, I SWITCHED THE A/C BACK ON (NOTE: A/C WAS ON AT TIME OF MALFUNCTION.) ALMOST IMMEDIATELY, THE CAR BEGAN TO BOG AND IDLE ROUGHLY, AND AGAIN LOST THE ABILITY TO ACCELERATE. I AGAIN WENT INTO HAZARD WARNING/COAST TO THE SHOULDER MODE, TURNED THE VEHICLE OFF, WAITED A FEW MINUTES, AND RESTARTED THE CAR. IT AGAIN "RESET", BUT THIS TIME THE ENGINE LIGHT REMAINED ON (HOPEFULLY SOMETHING WAS RECORDED, AS WITH SOME OTHER COMPLAINTS I'VE READ THIS DIDN'T OCCUR). I STARTED MY JOURNEY HOME AGAIN, THIS TIME WITHOUT A/C, AND IMMEDIATELY TOOK THE VEHICLE TO MY LOCAL FORD DEALER (DID I MENTION THAT I'M A LIFELONG GM GUY AND THIS IS MY FIRST FORD?) UPON CONTACTING THE DEALER THE NEXT DAY (BROUGHT IT IN LATE ON A FRIDAY AFTERNOON), WAS INFORMED THAT THE THROTTLE BODY AND ACCOMPANYING MOTOR WOULD NEED TO BE REPLACED. WHEN ASKED IF THIS WAS AN UNCOMMON PROBLEM FOR A RELATIVELY NEW VEHICLE WITH 25,000 MILES, HE SEEMED TO INDICATE THAT THEY'RE MADE OF PLASTIC AND MASS PRODUCED, SO LIKELY AFFECTING QUALITY - NICE. ON TOP OF THAT, THEY DON'T HAVE THE PARTS IN STOCK, SO I'LL HAVE TO WAIT 'TIL MONDAY FOR THE REPAIRS TO BE COMPLETE. YOU'D THINK THE DEALERS WOULD KNOW BY NOW. SEEMS TO ME TO BE AN INORDINATE AMOUNT OF COMPLAINTS REGARDING THIS ISSUE FOR A RELATIVELY NEW CAR. AS HAS BEEN SUGGESTED, FORD SHOULD INVESTIGATE. *TR

07/04/2012
Components: ENGINE
Incident Date: 07/04/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG5AR******
Summary

WHILE DRIVING THE WRENCH LIGHT CAME ON AND LOST POWER. I COULDN'T ACCELERATE AND PULLED OVER. I ALMOST GOT REAR-ENDED. THE CAR STARTED SHAKING. I STARTED THE CAR BACK UP AND THE WRENCH LIGHT CAME OFF. DROVE AGAIN AND THE SAME PROBLEM HAPPENED WITHIN A MILE. *JS

06/25/2012
Components: POWER TRAIN
Incident Date: 11/30/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG0CR******
Summary

MY NEW 2012 FUSION'S 6 SPEED AUTOMATIC TRANSMISSION, UNDER MEDIUM ACCELERATION, HESITATES FROM 1ST TO 2ND, AND HESITATES & OVER-REVS FROM 2ND TO 3RD UNTIL THE CAR HAS WARMED UP (DRIVEN APPROXIMATELY 10 MILES). I HAVE TAKEN MY CAR BACK TO THE DEALER THREE TIMES AND THEY EACH TIME THEY APPLIED THE SOFTWARE UPDATE, BUT DON'T FIX THE PROBLEM. THE HESITATION AND FLAIR FROM 1-2 AND 2-3 IS AS BAD AS EVER. THIS SHOULD NOT BE HAPPENING TO A CAR WITH 6000 MILES ON IT AND THE LOSS OF ACCELERATION COULD CAUSE AN ACCIDENT. IT APPEARS THAT FORD EITHER CAN'T OR WON'T CORRECT THE PROBLEM. *TR

06/21/2012
Components: POWER TRAIN
Incident Date: 06/18/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG4CR******
Summary

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

06/18/2012
Components: STEERING
Incident Date: 06/17/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA3CR******
Summary

STARTED THE CAR, MESSAGE CENTER DISPLAYED POWER STEERING ASSIST DEFAULT.STEERING WHEEL COMPLETELY TIGHT. FOLLOWED MANUAL DIRECTIONS TO TURN OF IGNITION,RESTART AFTER 10 SECONDS,MESSAGE RETURNED. TERRIBLY FRIGHTENED. IN AN EFFORT TO GET TO SAFE LOCATION, DROVE THE CAR SLOWLY USING INCREDIBLE UPPER ARM STRENGTH TO TURN STEERING WHEEL. TOWED TO DEALER NEXT DAY..INFORMED THAT RACK AND PINION NEED REPLACING. DEFECTED FROM MANUFACTURE. JUST PURCHASED THE CAR, ITS ONLY 90 DAYS IN MY OWNERSHIP. I DO NOT TRUST THIS CAR AT ALL. I HAD AN 11 MONTH OLD IN THE CAR, THIS COULD HAVE BEEN A MAJOR ACCIDENT. *TR

05/23/2012
Components: SEATS
Incident Date: 05/07/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8CR******
Summary

THE HEAD RESTS/RESTRAINTS OF THIS VEHICLE PROTRUDE FORWARD IN AN UNNATURAL WAY AND FORCE A PERSON'S HEAD FORWARD IN AN UNNATURAL POSITION. THIS IS CAUSING PINCHED NERVES IN MY NECK RESULTING IN TINGLING IN MY FEET WHEN I AM DRIVING. I HAVE RESEARCHED THIS ONLINE, AND HUNDREDS OF OTHER PEOPLE (MAYBE MORE) ARE COMPLAINING OF THE SAME PROBLEM WITH THE HEAD RESTS/RESTRAINTS, RESULTING IN VARIOUS PHYSICAL PROBLEMS FOR THOSE PEOPLE, INCLUDING BACKACHES, NECK ACHES, AND HEADACHES. NOT ALL FORDS HAVE THIS PROTRUDING HEAD REST, BUT A NUMBER OF THEM DO. I HAVE SEEN A LOT OF COMPLAINTS ON THE FOCUS AND EDGE AS WELL. I HAVE LOOKED AT OTHER MAKES BY OTHER COMPANIES, AND THEY DON'T HAVE THESE PROTRUDING HEADRESTS/RESTRAINTS. *TT

05/22/2012
Components: ELECTRICAL SYSTEM
Incident Date: 04/19/2012
Crash: No
Fire: No
Summary

I WENT TO MY CAR ONE RAINY MORNING TO DISCOVER THE FRONT WINDOWS WERE DOWN AND THE MOON ROOF WAS OPEN, AND THE SEATS AND FLOOR WERE SOAKING WET. I FILED A POLICE REPORT THINKING IT WAS VANDALISM. THE OPEN WINDOWS AND MOON ROOF OCCURRED AGAIN THIS PAST WEEKEND AND BETWEEN GOOGLE AND THE OWNERS MANUAL, FOUND OUT THIS IS A "FEATURE" THAT HAPPENS IF THE UNLOCK KEY IS DEPRESSED FOR A SHORT TIME, AS CAN HAPPEN WHEN THE KEY IS IN YOUR POCKET. THIS COULD GIVE ANYBODY ACCESS TO THE GARAGE DOOR OPENER WHICH WOULD PUT MY FAMILY AND HOUSE AT RISK, AS WELL AS THE CONTENTS OF THE VEHICLE. THIS FEATURE WAS NOT DISCLOSED WHEN I PURCHASED THE VEHICLE AND IT CAN ONLY BE DISABLED BY THE DEALER. *TT

05/02/2012
Components: STEERING
Incident Date: 05/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JA8CR******
Summary

MULTI FUNCTION SCREEN SHOWED POWER STEERING MALFUNCTION AT STOP LIGHT. VEHICLE RESTARTED AND WARNING WAS GONE AND STEERING WAS NORMAL. NEXT DAY WARNING APPEARED WHILE DRIVING ON A STRAIGHT ROAD, STEERING WAS VERY DIFFICULT. VEHICLE PULLED OVER, RESTARTED AND WARNING WAS GONE, NORMAL STEERING. IN ONE HOUR IT HAPPENED AGAIN, VEHICLE WAS BROUGHT TO LOCAL FORD DEALER, AND THE FIRST DIAGNOSIS WAS UNKNOWN AS "CODES" DID NOT INDICATE STEERING PROBLEM. TODAY THEY CALLED AND STATED THE CAR NEEDS AN ENTIRE RACK AND PINION STEERING SET REPLACEMENT. UNFORTUNATELY THERE IS A NATIONAL BACK LOG AND NO PARTS AVAILABLE. CAR IS INOPERABLE. WORKING WITH FORD CUSTOMER CARE SOLUTIONS CENTER FOR RESOLUTION. *JS

04/26/2012
Components: VEHICLE SPEED CONTROL
Incident Date: 02/13/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HAXAR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER THE FAILURE AND THE THROTTLE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE THROTTLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 05/31/12*LJ

04/09/2012
Components: POWER TRAIN
Incident Date: 12/31/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1CR******
Summary

WHEN NEW, VEHICLE EXHIBITED HARSH SHIFTS FROM 1-2. GRADUALLY WORSENED AND CAME TO INCLUDE A SOFT 2-3 SHIFT AND A METALLIC FRICTION NOISE IN LOWER GEARS BY 1000MI. STARTING AROUND 7000MI, VEHICLE STARTED TO SHIFT ERRACTIALLY IN TRAFFIC BETWEEN 1-2 AND 2-1, WITH A SUDDEN AND MODERATELY VIOLENT LURCH FORWARDS DURING SHIFTING. VEHICLE WAS DIFFICULT TO CONTROL IN LOW-SPEED (PRIMARILY ACCELERATION FOLLOWING ANY PERIOD OF COASTING) SCENARIOS AND REQUIRED ADDITIONAL FOLLOWING DISTANCE TO ACCOUNT FOR THIS. VEHICLE BECAME MUST HARSHER ON THE 1-2 SHIFT IN COLD WEATHER. BY 8000-9000MI, VEHICLE DEVELOPED SLIPPING. THIS WAS PARTICULARLY EVIDENT AT LOWER SPEEDS FROM 2-3, SUCH AS AT A ROLLING YIELD BELOW 10MPH. VEHICLE WOULD MOMENTARILY LOSE ALMOST ALL POWER DURING CERTAIN 2-3 SHIFTS, REQUIRING ACCELERATION PLANNING FOR INTERSECTIONS, TO PREVENT SLUGGISHNESS AT AN INOPPORTUNE TIME. TSB 12-3-7 WAS APPLIED AND RESULTED IN ADDITIONAL SLIPPAGE IN HIGHER GEARS, SUCH THAT CLIMBING AN ONRAMP FOLLOWING A 3-4 SHIFT WAS CHALLENGING, AND CLIMBING A HILL AT LOW SPEEDS DURING A 2-3 SHIFT RESULTED IN A LOSS OF ALL FORWARD MOMENTUM. *TR

04/06/2012
Components: POWER TRAIN
Incident Date: 04/04/2011
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3E27CL******
Summary

I PURCHASED A NEW FOCUS. I DROVE IT FOR TWO WEEKS. THE TRANSMISSION IS OF A POOR DESIGN, I FRANKLY REFUSE TO DRIVE IT. IT NEARLY CRASHED THROUGH MY BARN. I WAS SIMPLY BACKING IT IN WHEN IT DECIDED TO LURCH HARD. I SLAMMED ON THE BRAKES. LUCKILY IT DID STOP. PRIOR TO THIS INCIDENT THE CAR DID NOT OPERATE CORRECTLY AT ALL.. SEEMINGLY ENDLESS CLUTCH CHATTER, SLIPPAGE, UNPREDICTABLE SHIFTING,ITS IS A HORRID CAR TO DRIVE. I WAS NOTICING THE SMELL OF CLUTCH. I HAD IT TOWED BACK TO THE DEALER. I DO NOT WANT IT BACK. I DO NOT KNOW WHY FORD MOTOR COMPANY WOULD PUT TO MARKET A HORRIBLE DANGEROUS ERRATIC TRANSMISSION INTO PARKING SPACES IS A PURE ADRENALINE RUSH. YOU DO NOT KNOW WHAT IT MIGHT DO. THEY SAY ITS A AUTOMATIC , HOWEVER IT IS NOT . IT IS A DUEL CLUTCH TRANSMISSION'S WOULD NOT DRIVE THIS CAR AGAIN. ITS FRANKLY DANGEROUS. HOWEVER THE SALESMAN CALLED AND SAID" YOU DON'T KNOW HOW TO DRIVE THIS CAR. ITS SOMETHING YOU WILL GET USED TOO". I DID NOT BUY A NEW CAR TO GET USED TO IT. ITS A ROAD HAZARD. IN MY OPINE ITS A DEFECTIVE PRODUCT. I'M PRETTY SURE AFTER 32 YEARS OF DRIVING I KNOW HOW TO DRIVE. VERY UNHAPPY AT THE BLUE OVAL TEAM. HERE IS WHAT FORD SHOULD DO. HALT PRODUCTION . USE A TORQUE CONVERTER TYPE TRANSMISSION. AND REFUND ANYONE WHO ASKS FOR ONE. A CHEERFUL REFUND IS IN ORDER. HOW CAN THEY ADVERTISE A AUTOMATIC TRANSMISSION WHEN MECHANICALLY ITS NOT?AVOID THIS CAR. BOOOO ON THE 2012 FOCUS. I GUESS THE CONSUMER IS FORD MOTOR COMPANIES R AND D TEAM. WHY SHOULD CONSUMERS BE STUCK HOLDING THE BAG. THIS IS BAD BUSINESS PRACTICE AND FORD HAS A SOCIAL RESPONSIBILITY TO MAKE THIS RIGHT. AS STATED EARLIER I DO NOT WANT IT BACK! *TR

03/15/2012
Components: POWER TRAIN
Incident Date: 09/01/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2CR******
Summary

COMPLAINT 1) WHEN ACCELERATING, THE TRANSMISSION FLARES DURING THE SHIFT FROM SECOND TO THIRD GEAR, AND THE VEHICLE LOSES ACCELERATION DURING THE SHIFT. THE PROBLEM IS MORE SEVERE WHEN THE CAR HAS BEEN SITTING IN WARM WEATHER FOR MORE THAN 24-48 HOURS. THE MISBEHAVED SHIFT CAUSES DISTRACTION TO THE DRIVER AND THE LOSS OF CONTROL OVER ACCELERATION FOR A BRIEF PERIOD OF TIME. THIS DISTRACTION COULD CAUSE THE DRIVER TO LOSE SITUATIONAL AWARENESS, LEADING TO A CRASH. COMPLAINT 2) THE TRANSMISSION TAKES AN EXCESSIVE AMOUNT OF TIME TO SHIFT FROM REVERSE TO FORWARD, AND FROM FORWARD TO REVERSE. THE TIME IS SOMETIMES IN EXCESS OF 2 SECONDS. THE INABILITY TO CONTROL THE VEHICLE DURING THIS TIME COULD LEAD TO A CRASH. *TR

03/07/2012
Components: TIRES
Incident Date: 03/04/2012
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION, EQUIPPED WITH MICHELIN ENERGY SAVER TIRES, LINE SIZE: P225-50-R17. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE PASSENGER SIDE FRONT TIRE HAD BLOWN. THE TIRE WAS NOT REPLACED. THE DOT NUMBER AND THE VIN WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

01/19/2012
Components: STEERING
Incident Date: 10/12/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0GA6CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WARNING LIGHT FLASHED ONCE AS THE STEERING FAILED. THE WRECKER SERVICE TOWED THE VEHICLE TO THE DEALER WHERE THE STEERING RACK WAS REPLACED. THE DEALER ADVISED THE CONTACT THAT THE ELECTRONIC POWER ASSIST FAILED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 2,500. UPDATED 02/15/12*BF UPDATED 03/08/12

01/06/2012
Components: POWER TRAIN
Incident Date: 12/23/2011
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ABNORMALLY DECELERATED. THE VEHICLE WOULD ALSO JERK FORWARD WHILE DECELERATING AS IF THE BRAKES HAD SUDDENLY BEEN APPLIED. THE FAILURE RECURRED INTERMITTENTLY WHEN DRIVING DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70.

01/04/2012
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 01/02/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

ON JANUARY 2ND, 2012 ON 2-SEPARATE OCCASIONS THE ENGINE ACCELERATED TO ALMOST 6000 RPM WHILE I WAS STOPPED OR NEARLY STOPPED WHILE PARKING THE CAR. THE CAR WAS IN DRIVE AND I HAD MY RIGHT FOOT ON THE BRAKE BUT THE ENGINE ACCELERATION HAPPENED VERY QUICKLY AND ON THE SECOND INCIDENT THE BRAKES WERE NOT HOLDING THE CAR. I WAS ABLE TO GET THE TRANS INTO NEUTRAL UNTIL THE ACCELERATION DIED DOWN TO THE NORMAL RPM. ON THE SECOND OCCASION I SHUT THE IGNITION OFF 2-TIMES BEFORE THE ACCELERATION STOPPED. I HAVE HAD THIS PROBLEM WITH PRIOR CARS AND THE MANUFACTURERS HAVE HAD NO SYSTEM IN PLACE TO DIAGNOSE THE PROBLEM AND BECAUSE IT IS A RANDOM EVENT IT IS ALMOST IMPOSSIBLE TO REPLICATE. BECAUSE OF LITIGATION IN ACCIDENT CASES I BELIEVE THE MANUFACTURERS ARE IN DENIAL OF THIS ELECTRICAL PROBLEM. *TR

01/03/2012
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/19/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AN ABNORMAL NOISE AND SHAKING WAS EXHIBITED BY THE VEHICLE UPON STARTING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE. THE INVESTIGATOR NEVER SHOWED UP AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 1, 3000.

12/28/2011
Components: ELECTRICAL SYSTEM
Incident Date: 12/25/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHPOHA9CR******
Summary

DRIVING ON THE FREEWAY IN TORRANCE CA AT 65 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SLOWED TO ABOUT 30 MPH. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. I WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT AND PARK AND I THEN NOTED THE TEMP GAUGE SHOWED HOT ALTHOUGH THE ENGINE DID NOT APPEAR HOT. HAD IT TOWED TO DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY TEMP SENSOR THAT SHOWED THE ENGINE WAS OVERHEATING AND CAUSIG THE ENGINE TO GO INTO THE PARTIAL SHUT-DOWN MODE. THIS HAS HAPPENED OFTEN ENOUGH THAT FORD HAS A SERVICE BULLETIN OUT ON THE PROBLEM, BUT NO RECALL. THIS COULD HAVE BEEN A DISASTER IF I HAD STILL BEEN IN THE LEFT OR DIAMOND LANE SO THERE SHOULD BE A MANUFACTURER RECALL TO HAVE THESE PARTS CHECKED OUT. APPARENTLY SOME ARE CORRODED. *TR

11/23/2011
Components: STEERING
Incident Date: 11/21/2011
Crash: No
Fire: No
Summary

AFTER HIGHWAY DRIVING FOR ABOUT AN HOUR AND PULLING OFF TO CITY AREA, CAME TO A STOP AND THEN RELEASED BRAKE AFTER STOP SIGN AND GLIDING THRU INTERSECTION THE POWER STEERING FAILED AND A WARNING LIGHT CAME ON SOMETHING TO THE AFFECT OF "POWER STEERING MALFUNCTION". TURNED CAR OFF AND RESTARTED AND CAR WORKED FINE AGAIN. LITTLE SCARY THOUGH CONSIDERING IT COULD HAVE HAPPENED IN LESS SAFE CIRCUMSTANCES. MAKING APPOINTMENT TO HAVE LOOKED AT BY THE DEALER. *TR

10/27/2011
Components: STEERING
Incident Date: 10/27/2011
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JAXCR******
Summary

POWER STEERING FAILURE. "POWER STEERING ASSIST FAULT" WARNING ON MY DASH, ALTERNATING WITH "SERVICE ADVANCETRAC" WARNING. POWER STEERING FAILURE WHILE DRIVING ON THE INTERSTATE. EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL TO CHANGE LANES AND TURN ONTO OFF-RAMP. PULLED OVER, TURNED OFF IGNITION, RESTARTED CAR AND FAULT WENT AWAY AND POWER STEERING WORKED AGAIN. IF MY WIFE HAD BEEN DRIVING SHE WOULD NOT HAVE BEEN ABLE TO TURN THE WHEEL TO PULL OUT OF TRAFFIC AND INTO A SAFE AREA; I COULD BARELY TURN THE WHEEL. VEHICLE WAS PURCHASED ABOUT THREE MONTHS AGO AND HAS LESS THAN 3,000 MILES.

10/07/2011
Components: VEHICLE SPEED CONTROL
Incident Date: 10/05/2011
Crash: Yes
Fire: No
Vehicle Identification Number: 3FAHP0JA9CR******
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AND CRASHED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN OR STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THE MANUFACTURER ADVISED THAT THEY DID NOT HAVE ANY COMPLAINTS REGARDING THE SUDDEN ACCELERATION ON FILE. THE MANUFACTURER THEN SUGGESTED THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCELERATION FAILURE. THE CONTACT STATED THE VEHICLE DID NOT HAVE ALL WEATHER FLOOR MATS. THE CONTACT DID NOT FEEL SAFE OPERATING THE VEHICLE. THE FAILURE MILEAGE WAS 1,000.

08/31/2011
Components: STEERING
Incident Date: 08/28/2011
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THE VEHICLE WOULD EXPERIENCE AN INTERMITTENT LOSS OF POWER STEERING. THE CONTACT STATED THE SERVICE POWER STEERING LIGHT ILLUMINATES ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE STEERING RACK WILL NEED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300.

6 Recalls

for 2012 FORD FUSION
02/06/2015
CAMPAIGN NUMBER: 15V340000
STEERING:ELECTRIC POWER ASSIST SYSTEM
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Campaign Number: 15V340000
Manufacture: Ford Motor Company
Components: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/01/2017
CAMPAIGN NUMBER: 17V024000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Campaign Number: 17V024000
Manufacture: Ford Motor Company
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

07/01/2019
CAMPAIGN NUMBER: 19V001000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 19V001000
Manufacture: Ford Motor Company
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

16/02/2021
CAMPAIGN NUMBER: 21E013000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 21E013000
Manufacture: Ford Motor Company
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary

Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

16/02/2021
CAMPAIGN NUMBER: 21V081000
AIR BAGS:FRONTAL
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Campaign Number: 21V081000
Manufacture: Ford Motor Company
Components: AIR BAGS:FRONTAL
Summary

Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/03/2021
CAMPAIGN NUMBER: 21V158000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Campaign Number: 21V158000
Manufacture: Ford Motor Company
Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Summary

Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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