EN

2012 Nissan Murano SUV AWD

1
Recalls
107
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 18.5%

Complaints
Recalls

107 Complaints

for 2012 NISSAN MURANO
09/13/2021
Components: AIR BAGS
Incident Date: 09/13/2021
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU3CW******
Summary

Airbag waring indicator light came on. Passenger seat airbag disabled warning light came on as well. Performed a reset, and both lights stayed off for a few days, then came back on again. Took car to dealer who would not even do a brief check that day, scheduled appointment for nearly 3 weeks later. Today the dealer gave us the Code B1018 and offered an estimate of over $4300 for repairs. With all the recalls of similar Nissan airbag devices, including 2013 Nissan Murano's, I am filing this complaint because there may also be a pattern of similar failures for 2012 Murano's. I have contacted the Nissan consumer complaint center, filed my concern, and advised them we would be notifying NHTSA as well as seeking potential legal remedies. Local dealer is 5 Star Nissan in Albany GA.

08/06/2021
Components: POWER TRAIN
Incident Date: 08/02/2021
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

CVT FAILURE AVAIL FOR INSP IMMEDIATE SLOWING IN HIWAY TRAFFIC CONFIRMED BY ED MARTIN NISSAN 317 359 9231 OBD II CODE P1778 CVT STEP MOTOR FUNCTION (CVT XMISSION) NO OTHER INSP NO WARNING LIGHTS/NO SYMPTOMS ON 02/AUGUST/2021

01/18/2021
Components: AIR BAGS
Incident Date: 01/07/2021
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU9CW******
Summary

PASSENGER AIR BAG LIGHT CONTINUOUSLY FLASHES. CAR HAS 28,600 MILES AND ALMOST NEVER HAS HAD A PASSENGER IN THE SEAT. DRIVEN BY SINGLE, WIDOWED DRIVER. CAR IS ROUTINELY SERVICED AT DEALER. GOT A QUOTE OF OVER $5200 TO REPAIR. I HAVE READ A FEW OTHER COMPLAINTS ONLINE FOR THIS MODEL WITH MUCH HIGHER MILEAGE. NISSAN SAYS THEY ARE NOT TAKING NOT RESPONSIBILITY AND I SHOULD CONTACT THIS AGENCY, $5200 IS ROUGHLY MORE THAN HALF OF THE VALUE OF THE CAR AND NON-REPAIR MAKES IT UNSAFE SHOULD AN OCCASIONAL PASSENGER SIT IN THE SIT AND ALMOST NON-SALABLE. THIS IS OBVIOUSLY A SAFETY ISSUE.

12/31/2020
Components: AIR BAGS
Incident Date: 12/28/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MUXCW******
Summary

WE RECENTLY BOUGHT AN OUT OF WARRANTY, AS IS 2012 NISSAN MURANO AND THE DASH AIRBAG LIGHT AND PASSENGER AIRBAG LIGHT ARE BOTH ON. THEY NEVER GO OFF AFTER THE INITIAL 7 SECOND WAIT TIME. VEHICLE IN MOTION OR STANDING STILL DOESN'T MATTER. I HAVE SCANNED FOR CODES AND B1018-00 KEEPS COMING BACK AFTER ATTEMPTING TO ERASE. NORMAL SIZED PEOPLE SIT IN THESE TWO SEATS AND USE THEIR SEAT BELTS RELIGIOUSLY SO "MISALIGNED SEATING" IS NOT THE CASE. I HAVE RESEARCHED THIS AND A FEW OTHERS HAVE HAD THE EXACT PROBLEM. THIS IS A SAFETY ITEM THAT SHOULD BE TAKEN CARE OF BY NISSAN REGARDLESS OF MILEAGE AND SUCH BUT I'M SEEING THAT PEOPLE ARE GETTING A "OH WELL" KIND OF RESPONSE FROM NISSAN. IF THERE'S A CLASS ACTION SUIT TO GET IN, I WILL. I HAVE NOT CONTACTED NISSAN ABOUT THIS AS OF YET BUT WILL PROBABLY HAVE TO AT LEAST SPEND BIG DOLLARS TO GET IT SCANNED AND DIAGNOSED AT A DEALERSHIP.

12/07/2020
Components: AIR BAGS
Incident Date: 12/05/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU3CW******
Summary

PASSENGER AIRBAG LIGHT IS ON AND WILL NOT RESET. VEHICLE HAS 116,000 MILES, CODE B1018 CODE WHICH CALLS FOR PASSENGER SEAT SENSOR AND MODULE ASSEMBLY. THIS PART IS PART OF THE SEAT ITSELF WHICH NISSAN CHARGES $4000 FOR. THIS IS A SAFETY ISSUE BECAUSE NO ONE IS GOING TO PAY $4000 PLUS COST TO INSTALL JUST TO HAVE A PASSENGER AIRBAG. THIS COULD RESULT IN INJURY OR DEATH THAT MIGHT OTHERWISE BE AVOIDED IF THE COST TO REPAIR WAS REASONABLE. NISSAN HAD A FLAWED DESIGN WHERE THE INEXPENSIVE PARTS WERE NOT SEPARATE FROM THE VERY EXPENSIVE SEAT. I HAVE CONTACTED NISSAN AND THEY HAVE NO INTEREST IN HELPING OUT.

12/05/2020
Components: AIR BAGS
Incident Date: 12/04/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MUXCW******
Summary

MY 2012 NISSAN MURANO HAS APPROX 119,000 MILES ON IT. THE PASSENGER SIDE AIR BAG LIGHT STAYS ON INDICATING THAT THE AIRBAG IS OFF, EVEN WHEN THERE IS SOMEONE IN THE PASSENGER'S SEAT, EVEN WHEN IT'S A FULL GROWN ADULT. IN ADDITION, I HAVE A FLASHING RED AIRBAG LIGHT ON MY DASH AS WELL. AFTER A COUPLE WEEKS OF THIS, I TOOK MY VEHICLE TO THE DEALER AS LISTED IN THE MANUAL. THEY SAID THE SENSOR WENT OUT AND THE ENTIRE SEAT CUSHION FOR THE PASSENGER SIDE WOULD NEED TO BE REPLACED AT A COST OF ~$5300. I ONLY PAID $11000 FOR THE VEHICLE TO BEGIN WITH. THERE'S NO WAY I WILL BE PAYING HALF THE VEHICLE'S WORTH FOR A BASIC SAFETY NECESSITY. I BELIEVE THE MANUFACTURER SHOULD PAY FOR ANY COSTS RELATED TO A SAFETY ISSUE SUCH AS THIS AND IT APPEARS THAT I'M NOT THE ONLY VEHICLE OWNER EXPERIENCING THIS ISSUE. PLEASE RECTIFY THE SITUATION AND DO A RECALL FOR THESE AIRBAGS OR FOR THE SENSORS IN THE SEAT CUSHIONS. IT'S NOT RIGHT TO PUT US ALL IN DANGER LIKE THIS.

11/16/2020
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/14/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW8CW******
Summary

POWER LOSS ON TAKE OFF. ISSUE HAS BEEN OCCURRING FOR OVER A YEAR AND IS INTERMITTENT. WHEN STARTING OFF FROM A STOPPED POSITION, IE STOP SIGN, RED LIGHT, OR HIGHWAY ONRAMP, THE VEHICLE WILL ENGAGE, BUT IMMEDIATELY LOOSE ACCELERATION. THE GAS PEDDLE CAN BE FULLY PRESSED, WITH NO REACTION. AFTER A FEW SECONDS THE POWER GETS RESTORED AND VEHICLE TAKES OFF AS IF ENGAGING A JET BOOSTER. A VISIT AND DIAGNOSTIC CHECK AT A NISSAN DEALER, DID NOT REVEAL AND FAULTS OR CODES, AND ISSUE COULD NOT BE RECREATED. THIS ISSUES IS RANDOM, AND BASED ON A NISSAN OWNER FORUM, I LEARNED IT HAS PLAGUED THE MURANO AND IS LEXIS COUNTER PART FOR DIFFERENT MODEL YEARS. NO FORUM ENTRIES AS TO KNOWN CAUSE OR CORRECTIVE FINDINGS BY THE DEALERSHIPS OR MECHANICS.

10/30/2020
Components: SERVICE BRAKES
Incident Date: 10/23/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW4CW******
Summary

ON 3 SEPARATE OCCASIONS, MY VEHICLE LOST BRAKE PEDAL PRESSURE AND HAD EXCESSIVE TRAVEL TO THE FLOOR REQUIRING EXTRA DISTANCE IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP ABS TO AVOID A COLLISION. ON ONE OCCASION, I DROVE OVER A BUMP ON THE EXPRESSWAY AND THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR. AFTER PUMPING THE PEDAL A FEW TIMES, PRESSURE WAS RESTORED. ALL BRAKE COMPONENTS ARE IN PROPER WORKING ORDER AND MAINTAINED BY AN ASE MASTER TECHNICIAN. THE MASTER CYLINDER DOES NOT SHOW SIGN OF LEAKING. A CHECK ONLINE REVEALED THAT THE 2009 MURANOS HAD THE SAME EXACT ISSUE (WHICH IS NOW A RECALL) THAT I AM EXPERIENCING ON MY VEHICLE AND WAS DISCOVERED TO BE A FAULTY ABS MODULE. A CHECK ALSO REVEALED THAT CERTAIN 2011 MURANO HAD THE SAME ISSUE AS THE 2009 BUT NO RECALL WAS EVER ISSUED.

09/05/2020
Components: POWER TRAIN
Incident Date: 08/12/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW0CW******
Summary

MY VEHICLE IS A 2012 NISSAN MURANO WITH 111,000 MILES. THE CVT TRANSMISSION STOPPED FUNCTIONING AND NEEDED TO BE REPLACED. MY LOCAL TRANSMISSION SPECIALIST MECHANIC REFUSED TO FIX IT BECAUSE THERE HAVE BEEN SO MANY COMPLAINTS AND LAWSUITS AGAINST NISSAN DUE TO THE CVT TRANSMISSION. BECAUSE OF LEGAL JUDGMENTS AGAINST NISSAN, THE COMPANY EXTENDED WARRANTIES ON MANY VEHICLES UP TO 10 YEARS AND 120,000 MILES. MY 2012 MURANO WAS NOT INCLUDED IN THOSE JUDGMENTS. I GOT THE VEHICLE REPAIRED AT A LOCAL NISSAN DEALER FOR A TOTAL COST OF $5,696.06. I CONTACTED NISSAN DIRECTLY, PROVIDED THE DOCUMENTATION THEY ASKED FOR AND ASKED FOR REIMBURSEMENT. NISSAN DID CONTACT ME, BUT REFUSED TO REIMBURSE ME. I WOULD LIKE TO BE REIMBURSED BY NISSAN BECAUSE OF THE DEFECTIVE CVT TRANSMISSION. I AM FILING A COMPLAINT BECAUSE I BELIEVE THERE NEEDS TO BE A RECALL ON THE CVT TRANSMISSION FOR MY MODEL YEAR BASED ON THE OBVIOUS DEFECTS AS HAVE BEEN PROVEN BY MULTIPLE LAWSUITS AGAINST THE COMPANY.

07/04/2020
Components: UNKNOWN OR OTHER
Incident Date: 07/04/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU2CW******
Summary

THE DRIVE'S SIDE SUN VISOR KEEPS FLOPPING DOWN, BLOCKING DRIVING VIEW. IT HAPPENS WHEN THE VEHICLE IS IN MOTION ON ANY STREET.

06/12/2020
Components: SERVICE BRAKES
Incident Date: 02/12/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW9CW******
Summary

BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WHILE CAR IS IN MOTION. *TR

06/05/2020
Components: SERVICE BRAKES
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW1CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT EXCESSIVE PRESSURE WAS NEEDED TO DEPRESS THE BRAKE PEDAL WHILE ATTEMPTING TO SLOW OR STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC REPLACED SEVERAL UNKNOWN BRAKE COMPONENTS. THE ABS SYSTEM WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

02/21/2020
Components: SERVICE BRAKES
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU3CW******
Summary

I HAVE BEEN HAVING ISSUE WITH BRAKE NOT BRAKING COMPLETELY FOR MONTHS. I TOOK IT INTO FIRESTONE TO SEE WHAT COULD BE THE ISSUE THEY TOLD ME IT WAS THE MASTER CYCLINDAR, I GOT THAT FIXED BUT STILL WAS HAVING THE SAME ISSUE, TOOK IT BACK AND COULD NOT FIGURE OUT THE PROBLEM SO IT WAS TAKEN TO GRUBBS NISSAN AND NOW I AM BEING TOLD THAT IT'S THE ABS ACTUATOR ASSEMBLY AND IT WAS RECALLED FOR OTHER NEW MODELS BUT NOT MINE. HOWEVER IT'S STILL WAS A RECALL ISSUE. I FEEL IT COULD BE FIXED UNDER THE RECALL.

02/05/2020
Components: AIR BAGS
Incident Date: 01/24/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU2CW******
Summary

MY HORN OR CRUISE CONTROL IN STEERING WHEEL NO LONGER WORKS. AIRBAGS LIGHT BLINKS ONE LOND TIME AND THE 2 SHORT TIMES REPEATEDLY.

01/28/2020
Components: VISIBILITY/WIPER
Incident Date: 01/21/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU2CW******
Summary

WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD BANG AND I THEN REALIZED THAT MY SUNROOF HAD SHATTERED. GLASS SHARDS WERE SLIDING AROUND ON THE SUNROOF COVER. I CONTACTED NISSAN AFTER SEEING NUMEROUS REPORTS AND EVEN A LAWSUIT ABOUT THIS, BUT THEY DENIED MY CLAIM FORCING ME TO PAY FOR THE REPAIRS OF A FAULT THAT NISSAN ADMITTED TO IN THE LAWSUIT.

01/12/2020
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 01/12/2020
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW8CW******
Summary

OUR CAR HAS 60000 MILES. IT HAS BEEN WELL TAKEN CARE OF. THE PROBLEM THAT WE ARE HAVING WITH THIS CAR IS YOU CAN BE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE SUN VISOR WILL DROP AND BLOCK YOUR VISION. I HAVE BEEN DRIVING OVER 50 YEARS AND I HAVE NEVER HAD A PROBLEM LIKE THIS IN ANY OTHER VEHICLE. THE DEALER SAID IT IS MY PROBLEM AND WANTS OVER 300.00 TO FIX IT. WHEN I LOOKED UP TO SEE IF THERE WAS A WAY TO TIGHTEN THE VISOR I FOUND OUT IT IS A ON GOING PROBLEM WITH MANY PEOPLE. I BELIEVE IT IS A MANUFACTURE AND A SAFETY PROBLEM. LIKE I SAID YOU ARE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN YOUR VISION IS TAKEN AWAY. PLEASE GET SOMEONE TO TAKE RESPONSIBILITY FOR THIS PROBLEM.

12/11/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/13/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW1CW******
Summary

WHILE DRIVING APPROXIMATELY 50 MPH IN GOOD WEATHER AND LIGHT TRAFFIC OUR CLOSED SUN ROOF SPONTANEOUSLY EXPLODED WITH INTENSE FORCE. WHEN WE GOT OUT TO LOOK AT IT, IT WAS CLEAR THAT IT EXPLODED FROM WITHIN AS THE EDGES OF THE HOLE (ABOUT 2 FT X 1.5 FT) WERE PUSHING UPWARD. ALL OF THE GLASS WITHIN THAT AREA BLEW OUT WITH NO DAMAGE BELOW IT NOR WERE THERE ANY REMAINING GLASS FRAGMENTS BELOW IT EVEN THOUGH WHAT WAS LEFT OF THE SUNROOF WAS COMPLETELY FULL OF SMALL SHATTER LINES. WE'VE ALWAYS MAINTAINED OUR VEHICLE AND HAVE RARELY USED THE SUNROOF. OUR EXTENDED WARRANTY CARRIER REFUSED TO PAY BECAUSE IT WAS GLASS. OUR INSURANCE COMPANY DENIED OUR CLAIM BECAUSE THERE WAS NO EVIDENCE OF AN EXTERIOR IMPACT. NISSAN (CORPORATE) REFUSED TO COMPENSATE US BECAUSE THEY SAID THERE WAS NO PROOF AS TO HOW IT HAPPENED. AFTER LOOKING ON THE WEB, IT APPEARS THAT THIS IS A KNOWN ISSUE. THE EXPERIENCE WAS VERY JARRING AS IT SOUNDED LIKE SOMETHING BLEW UP JUST ABOVE OUR HEADS. WE THOUGHT A PLANE DROPPED SOMETHING FROM ABOVE OR SOMEONE SHOT AT OUR CAR BUT THEN REALIZED NOTHING CAME INTO THE CAR. FORTUNATELY, WE WERE NOT INJURED, DID NOT VEER INTO ANOTHER CAR, AND THANK GOD IT DIDN'T HAPPEN NEAR ANY PEDESTRIANS. WE PAID TO HAVE IT FIXED, BUT FOR ALL WE KNOW, IT COULD HAPPEN AGAIN AT ANY TIME.

10/20/2019
Components: POWER TRAIN
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

AT 105,000 MILES, TRANSMISSION WOULD NOT REMAIN ENGAGED IN OVERDRIVE AT GREATER THAN 60MPH RESULTING IN HIGH RPM OVER 3200. DEALER INSPECTED AND STATED PAST DTC CODE OF P1778 (STEP MOTOR ISSUE/CVT SLIPPING). DEALER REFLASH CAR COMPUTER BUT SAID IF THAT DIDN'T FIX IT THE CAR WOULD NEED A NEW TRANSMISSION. SEEMS ODD IT'S THE SAME PROBLEM THAT WAS HAPPENING WITH 2003-2010 TRANSMISSIONS BECAUSE I WAS TOLD THAT ISSUE WAS RESOLVED IN LATER MODELS.

10/18/2019
Components: ENGINE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

TIMING CHAIN

10/15/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/02/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY WHEN MY SUNROOF EXPLODED WITHOUT PROVOCATION. THERE WERE NO ROCKS, RAPID TEMPERATURE EXTREMES, OR NO OTHER VISIBLE REASON FOR THE EXPLOSION. LUCKILY THE SUN SHADE WAS CLOSED AND ALL OF THE GLASS WAS CONTAINED IN THE SHADE AND WE WERE ABLE TO SAFELY PULL OVER. I CONTACTED THE LOCAL NISSAN DEALER WHO TOLD ME THAT THEY DID NOT HANDLE THAT AND THAT I SHOULD CONTACT A COLLISION CENTER BECAUSE THEY DID NOT FIX SUNROOFS. I CALLED MY INSURANCE PROVIDER WHO DID ASSIST WITH THE REPLACEMENT ROOF, HOWEVER, IT TOOK OVER TEN DAYS TO FIX. IN ADDITION THIS IS COUNTING AS A CLAIM WHICH WILL MAKE MY RATES INCREASE.

10/12/2019
Components: POWER TRAIN
Incident Date: 09/13/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

WHILE DRIVING A CANYON ROAD, MY CAR WAS WORKING NORMALLY AND THEN, ALL OF A SUDDEN, THE CAR WOULD NOT ACCELERATE. I PUSHED ON THE GAS AND THE RPMS WENT UP, BUT NO RESPONSE IN THE TRANSMISSION. THE CAR BEGAN TO SLOW DOWN AND I FINALLY GOT OUT OF TRAFFIC, WITHOUT CAUSING AN ACCIDENT. AFTER SETTING ON THE SIDE OF THE ROAD FOR ABOUT 10 MINUTES, THE CAR WORKED WITHOUT THE ISSUE FOR ABOUT 30 MINUTES. THEN IT HAPPENED AGAIN. SINCE I GOT HOME, IT RUNS FINE UNTIL IT GETS WARMED UP.

10/05/2019
Components: STEERING,POWER TRAIN,SERVICE BRAKES
Incident Date: 09/28/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

THE VEHICLE WAS BEING DRIVEN ON THIS DATE BACK TO THE DEALERSHIP WHO HAD DONE THE REPAIR 5 DAYS EARLIER NISSAN OF OURSMAN OF LAUREL MD . THE VEHICLE BEGAN TO ONCE AGAIN PERFOM THE SAME WAS IT DID THE 2 WEEK EARLIER WHEN THE INCIDENTOCCURRENCE ON I 295 N BOUND DEOARTIBNG WASHINGTON DC , THIS SATURDAY THE VEHICLE WAS ACTING ERRATICLY IN THE PARKING LOT OF MY LOACK FOOD LION GROCERY STORY ON 197 IN LAUREL MD, AS I DEPATED THE PARKING LOT I EXPERIENCE THE GRINDING SOULD ON AND OFF AND THE SHAKKING / VIRBRATING OF THE STEERING WHEEL TURNING TO THE LEFT OR RIGHT WITHOUT ME DIRECTING IT TO DO SO...THEREFORE I HEADED OUT THE LOT TO GO TO THE DEALERSHIP BEFORE THEY CLOSED AT 3PM... I GOT THEIR ABOUT 1230PM, AND WASN'T RECEIVED BY THE STAFF FAVORABLE BASED .TGHIS WOULD BE A RETAKE BASED ON POOR AND INCOMPLETE MAINTENANCE PERFORMED THE WEEK BEFORE WHEN SAME VEHICLE WAS TAKEN INTO SAME DEALERSHIP WITH RESPECT TO ABS ACTUATOR , WHICH I FELT THE SAME ISSUES AND CONCERN BUT THIS TIME THE VEHICLE PULLED ABRUTLY TO THE LEFT IN TRAFFIC AND I ALMOST SIDE -SWIPED THE VEHICLE NEST TO ME IN THE LANE BESIDE ME.

09/28/2019
Components: SERVICE BRAKES
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

BRAKES STOP WORKING ON OCCASSION. WHILE DRIVING ON THE HIGJWAY AND WINDING BACK ROADS, I TRIED TO STOP,PING, AND I HAVE TO KEEP PUSHING THE BRAKES TO STOP THE CAR. THE BRAKE PADA ARE NEW, AND RHE TIRES HAVE BEEN ALIGNED, AND BRAKELINES CHECKED AND THE ISSUE STILL OCCURS.

09/28/2019
Components: POWER TRAIN
Incident Date: 08/22/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

TRANSMISSION STARTED SLIPPING. IT SLIPS BETWEEN GOING 35 MILES PER HOUR AND OVER. I JUST LEARNED THAT NISSAN CVT TRANSMISSIONS HAVE A RECALL NOTICE AND WAS CONSIDERED A LEMON. THEY EXTENDED THE WARRANTY 10 YEARS OR 120,000 MILES. I JUST EXCEED THE MILES. BUT NISSAN SHOULD RECALLED THE TRANSMISSINS AND FIXED THEM.

09/25/2019
Components: SERVICE BRAKES
Incident Date: 09/11/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL GRINDING NOISE WAS DETECTED AND THE ABS AND ANTI-SKID WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO OURISMAN NISSAN (3514 FORT MEADE RD, LAUREL, MD 20724, (301) 725-4400) AND WAS INFORMED THAT THE ABS ACTUATOR SYSTEM WAS ENGAGING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

09/10/2019
Components: SERVICE BRAKES
Incident Date: 09/09/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW6CW******
Summary

WHILE THE CAR WAS BEING DRIVEN STRAIGHT ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO FIND IT WAS SPONGY AND TRAVELED VERY FAR BEFORE THE BRAKES FINALLY ENGAGED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND AFTER FOUR PUMPS, THE CONTACT WAS ABLE TO REGAIN BRAKE PEDAL STRENGTH AND STOP THE VEHICLE. THE CONTACT REPORTS THAT THIS ISSUE HAS HAPPENED ON PREVIOUS OCCASIONS AT VARIOUS SPEEDS OF TRAVEL. THE CONTACT IS AWARE OF A RECALL ON THE 2009 MODEL OF THIS VEHICLE PERTAINING TO THE ABS HCU UNIT.

08/27/2019
Components: VISIBILITY/WIPER
Incident Date: 08/26/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW8CW******
Summary

MY MOONROOF SUDDENLY EXPLODED WHILE DRIVING ON THE GARDEN STATE PARKWAY. IT DOES NOT APPEAR TO HAVE BEEN STRUCK BY AN OBJECT. THERE WERE NO OVERPASSES OR OTHER VEHICLES NEARBY AT THE TIME. I WAS NOT INJURED AS I WAS PROTECTED BY THE SUNSHADE. THE GLASS SHATTERED AND APPARENTLY DISPERSED ONTO THE ROAD.

08/16/2019
Components: SERVICE BRAKES
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU9CW******
Summary

I WAS VEERING OFF A RURAL HIGHWAY IN A 2012 NISSAN MURANO ONTO A GRAVEL PARKING AREA AND STARTED BRAKING WHEN I BECAME AWARE THAT WHILE APPLYING BRAKES THE PEDDLE WAS NOT STOPPING THE VEHICLE. I HAD TO PRESS VERY HARD ON BRAKES AND IT EVENTUALLY STOPPED. I WAS PROBABLY GOING 30 MPH. THE NEXT DAY MY WIFE HAD SIMILAR PROBLEMS WITH BRAKES I BROUGHT THE CAR TO THE DEALERSHIP WITH INFORMATION ABOUT WHAT HAPPENED AND AFTER TWO WEEKS AND ABOUT 200 MILES THEY SAID THEY COULD NOT DUPLICATE PROBLEMS. I AM STILL TRYING TO RESOLVE ISSUES.

07/18/2019
Components: POWER TRAIN,SERVICE BRAKES,ENGINE
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1FYXCW******
Summary

ON JUNE 25TH I WAS GOING DOWN A VERY STEEP HILL IN GUTTENBERG NJ,07093 WHEN ABOUT THREE QUARTERS DOWN THE HILL MY 212 NISSAN MURANO CONVERTIBLE'S ENGINE STOPPED WITH NO WARNING. THANK GOD THE LIGHT AHEAD WAS GREEN AND I WAS ABLE TO TURN THE WHEEL JUST ENOUGH TO AVERT CRASHING INTO A FENCE AND GO OVER AN EMBANKMENT. THE CAR ROLLED TO A STOP AND I WOUND UP IN MIDDLE OF TRAFFIC WHOSE LIGHT WAS THEN GREEN COMING AT ME FROM NORTH AND SOUTH.. I WROTE TO THE US GLOBAL HEADQUARTERS IN CALIFORNIA AND SPOKE SEVERAL TIMES TO NISSAN'S REGIONAL OFFICE IN TENNESSEE. THE CAR HAS BEEN AT LOCAL DEALERSHIP SINCE JUNE 25 AND THEY SAY IF THEY CAN'T DUPLICATE THE PROBLEM I WILL HAVE TO TAKE CAR . BUT THAT IS UNACCEPTABLE BECAUSE IT IS NOT SAFE AND I CANNOT IN GOOD FAITH SELL IT TO ANYONE ELSE. CAN YOU PLEASE HELP ME. I AM A PROFESSOR AT TEACHERS COLLEGE IN NYC AND USE THE CAR TO TRAVEL TO THE COLLEGE IN THE SPRING AND FALL SEMESTERS. I HAVE SPECIAL PARKING PRIVILEGE BECAUSE I CANNOT TAKE PUBLIC TRANSPORTATION DUE TO A DISABILITY. I SINCERELY HOPE TO HEAR FROM YOU. THANK YOU, SINCERELY, [XXX] P.S. I FOUND 20 OTHER PEOPLE ON THE INTERNET WHO REPORTED THEIR ENGINES STOPPED WHILE IN MOTION - I SEND COPIES TO ALL PARTIES AT NISSAN BUT THEY SAID OH THEY ARE DIFFERENT MODELS (NO THEY WERE NOT - ALL MURANO'S AND DIFFERENT YEARS (BUT 2012 WAS INCLUDED AMONG THEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

07/05/2019
Components: VISIBILITY/WIPER
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

TAKATA RECALL - DRIVERS SIDE VISOR DOES NOT SAY UP - DROPS DOWN AN IMPAIRS VISION - VERY DANGEROUS!! AFTER RESEARCHING ON THE INTERNET THERE ARE THOUSANDS OF NISSAN MURANO OWNERS THAT HAVE EXPERIENCED THE SAME PROBLEM. WHY IS THIS NOT A RECALL? ESPECIALLY SINCE IT'S SUCH A HUGE SAFETY HAZARD.

06/17/2019
Components: POWER TRAIN
Incident Date: 06/16/2019
Crash: Yes
Fire: No
Vehicle Identification Number: JN8AZ1MW8CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH AND TURNING INTO A PARKING LOT, THE VEHICLE ACCELERATED FORWARD AND THE OIL CONSUMPTION INDICATOR ILLUMINATED. THE CONTACT CRASHED INTO THE VEHICLE IN FRONT OF HER. THE FRONT BUMPER WAS DAMAGE ON BOTH VEHICLES. NO POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

06/06/2019
Components: POWER TRAIN
Incident Date: 06/05/2019
Crash: No
Fire: No
Vehicle Identification Number: KN8ZA1MU3CW******
Summary

WHILE STARTING FROM A STOP, THE CAR WILL NOT ACCELERATE FOR 5-10 SECONDS. THIS IS DANGEROUS IN INTERSECTIONS AND WHEN PULLING INTO TRAFFIC. FIRST EXPERIENCED PROBLEM AT 98K AND TOOK TO DEALER. DEALER COULD NOT DIAGNOSE OR RECREATE PROBLEM. NO CHECK ENGINE LIGHTS INDICATED. THIS PROBLEM HAS CONTINUED INTERMITTENLY AND IS NOW HAPPENING ON A REGULAR BASIS. AT 121K, TOOK TO DEALER EVEN THOUGH NO SERVICE LIGHTS ON AND WAS TOLD THE CVT TRANSMISSION NEEDS TO BE REPLACED. AS WELL, THE MOTOR MOUNTS AND FRONT BUSHING CONTROL ARMS NEED TO BE REPLACED. ALL 3 OF THESE ITEMS ARE REPORTED BY OTHER OWNERS. CVT WAS OFFERED TO OWNERS WITH 2003-2010 MODELS; HOWEVER, THE SAME ISSUE IS HAPPENING IN LATER MODELS, INCLUDING MY 2012. NISSAN NEEDS TO RECALL THESE YEARS AS WELL.

06/02/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/05/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU0CW******
Summary

BOTH SUNVISORS STARTED TO WEAR NOT LONG AFTER I PURCHASED THE CAR USED BY 1YEAR. NOW BOTH ARE COMPLETELY BROKEN ONE WILL NOT STAY UP AT ALL. YOU CAN TELL IT HAS TO DO WITH THE MANUFACTURING ON THE CLIPS BECAUSE IT'S ENTIRELY TOO TIGHT. THOSE BROKEN ALSO.

04/20/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/20/2019
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW4CW******
Summary

CAR TURNED OFF ALL TOGETHER WHILE IN DRIVE

02/09/2019
Components: VISIBILITY/WIPER
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU1CW******
Summary

COMMON PROBLEM, WITH MY CAR AND I'VE NOTICED WITH OTHER 2012 OWNERS, IS A FLOPPY SUN VISOR ON DRIVER'S SIDE WHICH WILL NOT STAY IN PLACE THEREFORE OBSTRUCTING VISION. I PAID TO HAVE VISOR REPLACED, BUT THINK THAT RECALL SHOULD BE ISSUED FOR THIS PROBLEM

11/02/2018
Components: AIR BAGS
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU3CW******
Summary

VEHICLE IS MOSTLY STATIONARY IN THE GARAGE, ONLY 46K MILES FOR 2012. AIR BAG STARTING FLASHING AND WILL NOT RESET. TOOK CAR TO DEALERSHIP FOR DIAGNOSIS, TECHNICIAN STATED LIGHT CAUSED BY FAULTY AIR BAG SENSING UNIT. TECHNICIAN RECOMMENDS REPLACING THE DIAGNOSTIC UNIT AND PASSENGER SEAT BOTTOM. $5700 AND AIR BAG WILL NOT WORK IF IN ACCIDENT.

10/23/2018
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU4CW******
Summary

THE CAR WAS WELL MAINTAINED AT THE DEALER WHERE PURCHASED NEW. OVER 6 YEARS THERE HAVE BEEN NUMEROUS PROBLEMS. THE 2 MOST SERIOUS AND DANGEROUS WAS THE FAILURE OF THE RACK & PINION MECHANISM. I BROUGHT THE CAR IN FOR SERVICE AND MENTIONED A NOISE THINKING IT IS THE POWER STEERING PUMP. THE SERVICE MANAGER SAID DO NOT DRIVE THE CAR OUT OF THE REPAIR SHOP AS IT WAS UNSAFE. THE MOST RECENT EVENT WAS THE TOTAL FAILURE OF THE RADIATOR. IT LITERALLY CAME APART AND COULD HAVE LED TO ENGINE SEIZURE. THIS WAS DISCOVERED AS I PULLED OUT OF MY GARAGE AND NOTICED A POOL OF COOLANT. THERE WAS NO LIGHT OR HOT/COLD INDICATOR THAT THE ENGINE WAS RUNNING HOT. I WAS TOWED TO THE DEALER FOR ANOTHER COSTLY REPAIR. THERE WERE OTHER PROBLEMS WITH THE FRONT END; TIE ROD, MOTOR MOUNT, CV BOOT, BUT THESE ARE THE MOST SERIOUS AND VERY DANGEROUS. I HAVE DOCUMENTATION FOR ALL THESE OCCURRENCES. THE MURANO IS A TRUE LEMON.

09/11/2018
Components: POWER TRAIN
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW6CW******
Summary

I HAVE EXPERIENCED THE FOLLOWING: LOSS OF POWER AT HIGH SPEED, A WHISTLING SOUND WHEN ACCELERATING, AND A GRINDING SOUND WHEN TURNING LEFT. THE CHECK ENGINE LIGHT HAS COME ONE. THE LOSS OF POWER AT A HIGH SPEED RESULTED IN AN INCREDIBLY DANGEROUS SITUATION.

09/03/2018
Components: POWER TRAIN
Incident Date: 07/02/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU7CW******
Summary

TRANSMISSION STALLS OR HESITANT WHEN ACCELERATING AND WAS TOLD BY THE TRANSMISSION SHOP IT NEEDS TO BE REPLACED

09/01/2018
Components: SUSPENSION,POWER TRAIN,ENGINE
Incident Date: 09/09/2017
Crash: No
Fire: No
Summary

2012 ALL MURANO, LOWER CONTROL ARMS BUSHINGS ON DRIVER AND PASSENGER SIDE WENT BAD AT 50,000 MILES COATS OUT OF POCKET $900.00 , AND NOW AT 60,000 MILES THE MOTOR MOUNTS ARE BAD CAN WIN HERE THE SUV IS ONLY 6YRS OLD I'M TOLD LADOR AND PARTS $1400, TO $1900.

08/31/2018
Components: POWER TRAIN
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

THE VEHICLE LOSES POWER WHEN ACCELERATING FROM A STOP. I MAY TAKE SEVERAL SECONDS BEFORE THE CAR WILL ACCELERATE NORMALLY. NO CHECK ENGINE LIGHT IS PRESENT AND NO CODES CAN BE OBTAINED BY AN OBD2 SCAN.

08/09/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/31/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW4CW******
Summary

WHILE DRIVING ON A PAVED ROAD, A LOUD EXPLOSION CONSUMED THE CAR. THE CLOSED SUNROOF/CLOSED SHADE EXPLODED SENDING SHATTERED GLASS AIRBORNE AND ON TOP OF THE CLOSED SHADE. THIS CAUSED A HORRIBLE NOISE AS THE GLASS BOUNCED ON THE SHADE AS I SLOWLY MADE MY WAY BACK HOME AND TO THE DEALERSHIP! DURING THE RETURN ROUTE, YOU COULD HEAR THE GLASS CRACKING AS IT BROKE FREE AND FLEW OFF WHILE DRIVING AT A SLOW SPEED.

08/08/2018
Components: POWER TRAIN
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW1CW******
Summary

THE CAR WAS RUNNING FINE, THEN SUDDENLY STARTED SHUDDERING VIOLENTLY WHEN ACCELERATING FROM A STOPPED POSITION. AS I CONTINUED ACCELERATING, IT SMOOTHED OUT, BUT AS I CAME TO MY NEXT STOP AND STARTED ACCELERATING, THE SHUDDERING HAPPENED AGAIN, THEN I HEARD A POP AND LOST ALL ABILITY TO ACCELERATE. I COULD HEAR THE ENGINE REV AS I PUSHED THE ACCELERATOR, BUT THE CAR WOULD NOT MOVE. UPON DOING RESEARCH, I LEARNED THAT THERE ARE TONS OF PEOPLE WITH THE SAME OR SIMILAR ISSUES WITH THEIR CVT TRANSMISSIONS, FOR WHICH THE MOST COMMON REMEDY SEEMS TO BE FULL TRANSMISSION REPLACEMENT. NISSAN NEEDS TO DO THE RIGHT THING AND ASSIST THOSE OF US EXPERIENCING ISSUES WITH TRANSMISSIONS THAT ARE OBVIOUSLY FAULTY AND COSTING OWNERS SEVERAL THOUSANDS OF DOLLARS TO REPAIR. FORTUNATELY FOR ME, I WAS IN A RELATIVELY REMOTE AREA, SO NEITHER I NOR OTHER DRIVERS WERE IN DANGER...HOWEVER, HAD I BEEN IN A MORE POPULATED AREA IT COULD HAVE MADE FOR A VERY DANGEROUS SITUATION.

07/30/2018
Components: VISIBILITY
Incident Date: 07/19/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW4CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING 25 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWNS NISSAN (LOCATED AT 11010 FAIRFAX BLVD, FAIRFAX, VA 22030, (703) 591-8009), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,024. *TT CONSUMER STATED LAST TRIP TO PA RETURNED TO BROWNS ON RETURN ADVISED THAT WIPERS AND CONDEMNATION WAS SO BAD COULD NOT SEE CLEARLY!!! TOOK CAR BACK TO SHOW TECH. THE WHOLE CAR FULL OF CONDEMNATION DEFROSTER DID NOTHING. HE DECIDED TO REMOVE THE CRYSTAL FUSION ALSO DID NOT WORK. FINALLY AGREED THAT THERE WAS A PROBLEM WITH THE SYSTEM AFTER 6 YEARS OF THIS. WE ALSO HAD A PROBLEM WITH THE BACK UP CAMERA WITH THE CONDEMNATION. UPDATED 10/17/18*JB

07/23/2018
Components: VISIBILITY/WIPER
Incident Date: 06/12/2012
Crash: No
Fire: No
Vehicle Identification Number: NICS446655******
Summary

WINDSHIELD WIPERS AND AIR CONDITIONING TO CLEAR WINDOW FROM RAIN AND CONDESCENSION HAS NOT WORKED CAUSING VISION NOT ABLE TO SEE THIS ALMOST CAUSING ACCIDENT HAVE TAKEN CAR BACK TO DEALER AND CONTACTED NISSAN DIRECT MANY TIMES FILE NO11367267 AND 8380358 NO HELP BUT IS GETTIN WORSETO POINT A FRAID TO DRIVE IN RAIN CAN U HELP ON MOST RECENT JULY 17 2018 COULD NOT SEE HAD TO USE WASHER WIPERS TO BE ABLE TO SEE

07/18/2018
Components: POWER TRAIN
Incident Date: 07/05/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWOCW******
Summary

TRANSMISSION STARTED TO SLIP. CAR WOULD GO TO HIGH RPMS BECAUSE TRANSMISSION SLIPPING. CAR NEEDED TO GET TOWED. CVT FAILED

07/06/2018
Components: POWER TRAIN
Incident Date: 06/29/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

MY CAR WOULD HESITATE 4 TO 5 SECONDS WHEN STARTING FROM A COMPLETE STOP. THIS WAS VERY UNSAFE, AS I WAS AT A LIGHT, WENT TO TURN, AND THE CAR DIDN'T MOVE. IT FINALLY LUNGED FORWARD. LUCKILY THE TRAFFIC WAS LIGHT, IF I HAD BEEN IN HEAVY TRAFFIC, THIS WOULD HAVE BEEN WORSE AND CAUSED ME TO TURN IN FRONT OF AN ONCOMING CAR. I WAS MAKING A LEFT TURN ACROSS A ROAD WITH 50 MPH TRAFFIC INTO A SUBDIVISION. I TOOK THE CAR TO NISSAN AND THEY SAID THE TRANSMISSION (CVT) NEEDS TO BE REPLACED. THE CAR ONLY HAS 62,000 MILES. THIS IS NOT ONLY UNSAFE, BUT UNACCEPTABLE FOR ONLY 62,000 MILES. THIS IS GOING TO COST ME $4500 TO FIX. NISSAN IS STATING THIS IS MY FAULT, AS I NEVER HAD THE TRANSMISSION SERVICED. IN THE BOOK, THE FIRST SERVICE FOR TRANSMISSION REQUIRED IS 60,000 MILES, BUT IT STATES TO INSPECT THE FLUID. THERE ARE OPTIONAL SERVICES AT 30K MILES, BUT IT DOES NOT INDICATE THEY ARE REQUIRED.

07/02/2018
Components: POWER TRAIN
Incident Date: 06/29/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW9CW******
Summary

CVT WENT OUT WHILE DRIVING. CAR WILL NOT SHIFT INTO ANY GEARS. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY.

06/22/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/21/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED; HOWEVER, THE STEERING AND BRAKING ABILITY STILL OPERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER TO A COMPLETE STOP. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO JOHN AMATO NISSAN (5200 N WASHINGTON ROAD, GLENDALE, WISCONSIN 53217), BUT WAS NOT DIAGNOSED OR REPAIRED. IN OCTOBER OF 2017, THE REAR ELECTRICAL DOOR MALFUNCTIONED AND REMAINED IN THE OPEN POSITION. THE VEHICLE WAS REPAIRED FOR AN ELECTRICAL FAILURE BY THE DEALER (CHERRY HILL NISSAN, 2325 NJ-38, CHERRY HILL, NJ 08002). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 125,600.

06/04/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/29/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU1CW******
Summary

WHILE DRIVING IN MY NEIGHBORHOOD, HAVING JUST BACKED OUT OF MY DRIVEWAY, THE SUNROOF OF MY 2012 NISSAN MURANO SPONTANEOUSLY SHATTERED. I KEEP MY CAR INSIDE A GARAGE AND HAS NEVER BEEN IN ANY MAJOR ACCIDENTS. PER MY AUTO MANUAL, I CALLED NISSAN CONSUMER AFFAIRS AFTER THE INCIDENT AND WAS TOLD TO TAKE MY CAR INTO THE DEALERSHIP. THE SERVICE PERSON STATED IT WAS THE 2ND CALL THAT MORNING RELATED TO THE EXACT SAME PROBLEM. AFTER RESEARCHING ONLINE I FOUND MANY OTHERS HAD EXPERIENCED THE SAME PROBLEM. HOWEVER AFTER A WEEK OF THEM GIVING ME THE RUNAROUND, I WAS TOLD THEY WOULD NOT BE OFFERING ANY ASSISTANCE TO REPAIR THE VEHICLE. THE REPAIR HAS BEEN QUOTED TO BE AROUND $1500. I WILL NEVER BUY FROM NISSAN AGAIN.

05/07/2018
Components: SUSPENSION
Incident Date: 04/06/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8Z1MU1CW1******
Summary

LOWER CONTROL ARMS BALL JOINTS ARE PULLING OUT OF RUBBER THE RUBBER IS SPLITTING THE CAR NOW HAS 14,000 ACTUAL MILES ON IT TOOK TO NISSAN IN DALLAS TX WAS ASSIGN CASE # 30712503 ON4-6-2018 FROM NISSAN CUSTOMER CARE 1-615-725-7105 DEALER LOOKED CAR OVER SENT RESULTS TO CUSTOMER CARE ANSWER CAME BACK ON 4-27-2018 NO CAMPAIGNS OR RECALLS ON THIS PROBLEM AND IF REPORTED WHILE UNDER WARRANTY THEY WOULD HAVE FIXED IT I WILL GET IT FIXED AT MY EXPENSE BUT DO NOT WANT TO SEE ANYONE HAVE AN ACCIDENT I DON'T THINK THE RUBBER SHOULD ERODE THAT FAST MY OLDER DODGE IS A 2004 AND STEERING PARTS ARE NOT SHOWING WEAR WITH130,000MILES THE AUTO PARTS STORE SAY SELL A LOT OF LOWER CONTROL ARMS FOR THE MURANO THEY MAY HAVE A SAFETY PROBLEM THAT IS NOT BEING ADDRESSED HAVE PHOTOS DON'T KNOW HOW TO DOWNLOAD THEM

05/03/2018
Components: POWER TRAIN
Incident Date: 04/22/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU6CW******
Summary

MY CAR FAILS TO ACCELERATE WHEN TAKING OFF AT TIMES. IT HAS HAPPENED PULLING INTO MOVING TRAFFIC AS WELL AS PULLING AWAY FROM A GREEN LIGHT. SOMETIMES WHILE MOVING YOU WILL FEEL A LAPSE OF POWER AS WELL. ONE DEALER TRIED TO TELL ME IT WAS THE TIRES...NOT THE CASE. ANOTHER SUGGESTED IT IS THE CVT, WHICH IS WHAT WE THOUGHT. HOWEVER, NISSAN IS SNEAKY AND HID THE ABILITY TO FULLY DIAGNOSE THIS PROBLEM SINCE NO ERROR CODE IS PRESENT WITH THE PROBLEM HAPPENS. THIS CONTINUES TO HAPPEN AND IT IS NOT SAFE TO DRIVE THE CAR, SO I HAVE STOPPED DRIVING IT ALL TOGETHER.

05/01/2018
Components: AIR BAGS
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU7CW******
Summary

PASSENGER SEAT WARNING LIGHT IS ON ALL THE TIME

02/04/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ18U99W******
Summary

1ST INCIDENT- DRIVING ON MAIN STREET OF TOWN HWY 31 S, CAR SIMPLY QUIT WHILE IN MOTION, WHILE DRIVING- NO WARNING, NO LIGHTS. COULD NOT MOVE, START ETC.. HAD TO CALL POLICE TO ASSIST ME IN GETTING THE CAR OUT OF THE MAIN HIGHWAY. 2ND INCIDENT- DRIVING ON I65 S INTERSTATE, DOING 70MPH, CAR QUIT WHILE DRIVING! HAD TO THROW ON FLASHERS AND COAST IT INTO THE MEDIAN, THE COPS WERE CALLED AND HAD TO HAVE IT TOWED TO MECHANIC. MY DAUGHTER AND I WERE BOTH IN THE CAR AND COULD HAVE BEEN SERIOUSLY INJURED OR KILLED.- CALLED NISSAN TO REPORT, THEY ADVISED THEY KNEW OF NO RECALLS.AND WERE UNCONCERNED JUST ADVISED TO TAKE TO MECHANIC- WHERE IT WAS. 3RD- CAR IS NOW DOING THE SAME, WILL LOOSE POWER WHEN TURNING, AND GOING UP HILLS- ALWAYS LOSES POWER/DIES WHEN IN MOTION.

01/20/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/19/2018
Crash: No
Fire: No
Summary

SUNROOF EXPLODED WHILE SLOWLY DRIVING ON CITY STREETS. NO BUMPS IN THE ROAD OR OTHER VEHICLES CLOSE AROUND. TRAFFIC WAS LOW. SPEED APPROXIMATELY 25 MPH. THIS INCIDENT HAPPENED AT APPROXIMATELY 4:00 P.M. TEMPERATURE WAS ABOUT 50 DEGREES FAHRENHEIT. GLASS LOOKED BUBBLED OUT. WE HAD TO COVER THE BROKEN SUNROOF BEFORE WE COULD DRIVE HOME 40 MILES OUT OF TOWN. THERE WERE NO INJURIES BECAUSE THE SUNROOF COVER WAS CLOSED. EXPLODING GLASS SOUNDING LIKE A GUNFIRE. PHOTOS CAN BE SENT WHEN UNCOVERED BEFORE SUNROOF IS REPLACED BY A TECHNICIAN.

01/02/2018
Components: POWER TRAIN
Incident Date: 12/03/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW0CW******
Summary

I BOUGHT THIS CAR USED A COUPLE YEARS AGO. LAST MONTH WHILE DRIVING DOWN THE ROAD THE CAR STARTED JERKING AND I COULDN'T GO OVER 20 MILES AN HOUR. I TOOK IT TO A REPAIR SHOP AND THEY SAID THE TRANSMISSIONS WAS A CVT TRANSMISSION AND COULD NOT BE REPAIRED OR REBUILT AND HAD TO BE REPLACED AT $4,100+. THEY SAID THIS WAS A PROBLEM WITH CVT AND NISSAN WAS AWARE OF IT AND HAD OFFERED AN EXTENDED WARRANTY TO 100K (AT A COST). THE TRANSMISSION ONLY HAD 80,000 MILES. WHEN I ASKED ABOUT THE WARRANTY ON THE NEW TRANSMISSION I WAS TOLD THE TRANS WAS ONLY GUARANTEEDED FOR 12,000 MILES OR ONE YEAR. IT'S SAD THAT A COMPANY IS AWARE OF A SITUATION LIKE THIS. IT WOULD HAVE BEEN ONE THING TO HAVE TO PAY $1,500 TO HAVE IT REBUILT BUT TO HAVE TO PAY $4,100+ AND IT'S ONLY GOOD FOR A YEAR IS ANOTHER THING. NOW I'M IN A BIND. DO I (1) HANG ON TO IT AND RISK HAVING TO PAY FOR ANOTHER TRANSMISSION IN A YEAR OR TWO, (2) SELL IT AND HAVE SOMEONE ELSE FALL INTO THE SAME SITUATION OR (3) TRADE IT IN AND LOSE BIG TIME DUE TO THE TRANSMISSION.

12/21/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/17/2017
Crash: No
Fire: No
Summary

POWER DOOR LOCKING SYTEM IS FAILING

12/07/2017
Components: POWER TRAIN
Incident Date: 10/07/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW0CW******
Summary

VEHICLE HAD LESS THAN 70000 WHEN CVT TRANSMISSION STARTED TO FAIL. WHILE DRIVING VEHICLE WOULD SHUDDER, AND AT TIME ENGINE WOULD REV AT 4000 RPM. VEHICLE IS STILL DRIVEABLE AT THIS TIME, BUT IS SLOW TO ACCELERATE, AND SHUDDERS AT TIMES. WE DO NOT DRIVE THE VEHICLE ON THE HIGHWAY ANY LONGER FOR FEAR THE TRANSMISSION WOULD COMPLETELY STOP WORKING. WAS INSPECTED AT NISSAN DEALERSHIP AND BY INDEPENDENT MECHANIC AND BOTH CONFIRM THAT TRANSMISSION CODES INDICATE CVT TRANSMISSION IS FAILING. THIS IS THE SAME ISSUE THAT THE NISSAN MURANO TRANSMISSION HAD IN THE PAST WHICH LED TO A RECALL WHICH COVERED MODEL YEARS FROM 2003 TO 2010.

11/29/2017
Components: AIR BAGS,SEATS
Incident Date: 10/10/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

PASSENGER SIDE AIRBAG SENSOR IN SEAT FAULTY. THIS HAS BEEN AN ISSUE ON OTHER MODELS AND IT IS NOW AN ISSUE ON MINE. INDICATOR LIGHT "PASSENGER AIRBAG OFF" ON CONSTANTLY. WARNING LIGHT ON DASH CONSTANTLY FLASHING.

08/29/2017
Components: SERVICE BRAKES
Incident Date: 08/18/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU8CW******
Summary

BRAKE PEDAL LOST PRESSURE, WHEN SUCH AS BRAKING ON A LOW-FRICTION SURFACE OR UNEVEN SURFACE, CAUSES THE PEDAL TO LOSE PRESSURE OR GO "TO THE FLOOR,"

08/07/2017
Components: POWER TRAIN
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

2012 NISSAN MURANO WITH 90K MILES HAS ALMOST CAUSED SEVERAL ACCIDENTS ON THE HIGHWAY DUE TO THE CVT TRANSMISSION JERKING AND SUDDENLY STOPPING THE CAR TRAVELING AT SPEEDS OF 50-65 MPH. DUE TO THIS UNEXPECTED AND SEVERE LOSS OF CAR POWER I WAS ALMOST REAR ENDED ON MULTIPLE OCCASIONS. THE SUDDEN LOSS OF FORWARD MOTION DUE TO THE DEFECTIVE CVT TRANSMISSION IS COMPLETELY UNSAFE FOR HIGHWAY SPEEDS.

08/01/2017
Components: POWER TRAIN
Incident Date: 07/17/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

THE CVT TRANSMISSION IS FAILING. WHEN I TRY TO ACCELERATE IT TAKES A LONG TIME TO GET ABOVE 10 MPH AND SOMETIMES BUCKS WHEN ACCELERATION STARTS. THERE ARE 117K MIKE'S ON MY CAR AND I'M SO FRUSTRATED.

07/09/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/09/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW4CW******
Summary

DOOR LOCK ISSUE - ALL FOUR DOOR LOCK ACTUATORS DO NOT FUNCTION, THE DOORS WILL NOT LOCK WHEN GOING OVER 15 MILES AN HOUR (A SAFETY FEATURE), IF THE DOOR IS LOCKED MANUALLY, IT WILL NOT UNLOCK WHEN THE ENGINE IS SHUT OFF. COULD BE HAZARDOUS IF NEEDING TO LEAVE THE CAR QUICKLY.

04/13/2017
Components: STRUCTURE
Incident Date: 04/11/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

I WAS DRIVING APPROXIMATELY 70 MILES PER HOUR ON THE HIGHWAY WHEN WE HEARD AN EXPLOSION AND THEN SAW PIECES OF THE SUNROOF FLYING BACK BEHIND US. AFTER STOPPING THE CAR, WE LOOKED AT THE SUNROOF TO DETERMINE IT HAD SHATTERED AND BLOWN OFF. AFTER CONTACTING NISSAN CONSUMER AFFAIRS, WE WERE TOLD SINCE THE CAR WAS OUT OF WARRANTY, THEY HAD NO INTENTION OF DOING ANYTHING ABOUT IT.

04/11/2017
Components: STEERING,AIR BAGS
Incident Date: 03/25/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU5CW******
Summary

AFTER I STARTED MY VEHICLE AFTER FEW SECOND SMOKE CAME OUT FROM STEERING WHEEL. WHEN I TAKE IT TO THE NISSAN DEALER THEY FOUND OUT MY STEERING WHEEL FIRE HAZARD AND AIR BAG GOT DESTROYED.

03/13/2017
Components: POWER TRAIN
Incident Date: 03/08/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU8CW******
Summary

2012 NISSAN TRANSMISSION CVT FAILURE AND NEEDING REPLACE. I WAS DRIVING AND MOVING FORWARD AT A TRAFFIC LIGHT WHEN I PRESSED ON THE GAS AND THE VEHICLE ONLY MOVED AT 5MPH

03/12/2017
Components: AIR BAGS
Incident Date: 09/12/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW1CW******
Summary

TAKATA RECALL. I HAVE RECEIVED 2 LETTERS FROM NHTSA RELATING TO MY VEHICLE HAVING AIR BAGS HAVING BEEN IDENTIFIED AS HAVING DEFECTIVE AIR BAGS.. I THINK THE MANUFACTURER SHOULD BE FORCED TO ISSUE A RECALL AND FIX MY VEHICLE BEFORE SOMEONE IS INJURED OR KILLED.

03/02/2017
Components: ELECTRICAL SYSTEM
Incident Date: 03/02/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8921MVRCW******
Summary

DEAD BATTERY AFTER 3 YEARS - 2 NEW BATTERIES INSTALLED WITHIN A COUPLE WEEKS OF EACH. THOUGHT WE HAD RECEIVED FAULTY BATTERIES. LAST ONE INSTALLED LASTED 1 1/2 YEARS. DEAD BATTERY AFTER 1 1/2 YEARS, NEW ONE INSTALLED DEAD IN 3 WEEKS.

02/06/2017
Components: AIR BAGS
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

AIR BAG WARNING LIGHT BEGAN FLASHING. INDICATOR LIGHT UNDER HEATING/AIR CONDITION PANEL INDICATED BAG OFF ON PASSENGER SIDE DIAGNOSTIC SCAN REQUESTED FROM DEALER REVEALED THAT "OCCUPANT SENSOR UNIT FAILED." "RECOMMENDED REPLACEMENT OF PASSSENGER AIR BAG SYSTEM AND SENSORS AT A COST OF $3,563.13." NISSAN CONSUMER AFFAIRS TWICE REJECTED MY REQUEST FOR FINANCIAL SUPPORT FOR REPAIR, "BECAUSE IT WAS NOT LISTED IN THE CAMPAIGN" (RECALL LIST). MILEAGE WAS 69,772. UPDATED 03/16/17*LJ *CN

01/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/06/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU1CW******
Summary

"TAKATA RECALL" ON JANUARY 6, 2017 I WAS ON MY WAY HOME FROM WORK GOING 59 NORTH JUST A LITTLE PASS 6 PM. WHEN ALL OF A SUDDEN I HEAR A BIG LOUD BOOM AS I MAKE MY WAY TO THE RIGHT LANE I NOTICE THAT MY SUNROOF IS MAKE A LOUD SOUND. I DIDN'T WANT TO PULL OVER SINCE I'M ALONE AND IT'S DARK. I MADE IT HOME AND I GET OUT OF THE SUV AND THAT'S WHEN I SAW MY FRONT SUNROOF GLASS IS BUSTED. THE NEXT DAY I CALL THE DEALER AND EXPLAINED WHAT HAPPENED SAID THEY CAN REPLACE IT SO I MAKE MY WAY IN JUST TO BE TOLD THEY CAN'T NOT BECAUSE IT LOOKED LIKE A ROCK HIT IT. AS I EXPLAIN TO THEM THAT I WAS ON THE FREEWAY WITH NO VEHICLE AROUND ME I TOLD THEM HOW IS THAT POSSIBLE. THEY TOLD ME SORRY BUT THAT I'M RESPONSIBLE FOR THE REPAIR OF MY SUNROOF. I HAD TO WAIT FOR MONDAY TO COME SO I CAN GET IT FIX. ATTACH ARE SOME PICTURES OF THE SUNROOF.

01/16/2017
Components: VISIBILITY,STRUCTURE
Incident Date: 01/13/2017
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU2CW******
Summary

WHILE DRIVING, MY MURANO 2012 SUNROOF EXPLODED WITHOUT ANY REASON. IT WAS A LOUD NOISE AND DID NOT KNEW WHAT HAPPENED. AFTER PULLING OVER I SAW THAT SUNROOF EXPLODED UPWARDS. THANK GOD THAT MY SUNROOF WAS CLOSED. SO ALL THE SHARDS DID NOT ENTERED THE VEHICLE AND WAS SAFE BUT SCARED OF THIS TYPE OF EXPLOSION. *TR

11/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 11/16/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW8CW******
Summary

I WAS DRIVING ALONG I-44 EAST BOUND, AND SUDDENLY I HEARD A LOUD BANG. THOUGHT IT WAS MY TIRE, BUT ON GETTING OUT OF THE CAR AND CHECKING I FOUND MY SUNROOF HAD EXPLODED AND THERE WAS A GAPING HOLE IN THE MIDDLE.

10/19/2016
Components: VISIBILITY,VISIBILITY/WIPER
Incident Date: 10/11/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

THE SUNROOF OF MY 2012 NISSAN MURANO EXPLODED WHILE DRIVING APPROXIMATELY 65 MPH ON A HIGHWAY. I WAS IN AN ISOLATED POCKET OF TRAFFIC WITH NO OTHER VEHICLE NEARBY. I HEARD THE EXPLOSION, THEN A LOUD SOUND OF WIND AS THE SUNROOF WAS GONE AND THE WIND BLOWING THROUGH THE COVER. SOME GLASS CAME THROUGH THE EDGES OF THE COVER. I SAW CHUNKS OF GLASS BLOWING BEHIND ME IN THE REARVIEW MIRROR. NISSAN TRIED TO CLAIM THE DAMAGE WAS CAUSED BY A ROCK. THE LOCAL DEALERSHIP SAID IT WAS EVIDENT THERE WAS AN OUTWARD EXPLOSION OF THE CLASS CAUSED BY PRESSURE. YOU CAN SEE WHERE THE EXPLOSION PUSHED THE BROKEN GLASS OUTWARD. *TR

07/28/2016
Components: ELECTRICAL SYSTEM
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MWXCW******
Summary

BATTERY WENT DEAD FOR NO REASON. PARKED CAR ABOUT 1PM; UPON ATTEMPTING TO DRIVE VEHICLE ABOUT 5PM FOUND I COULD NOT OPEN DOOR WITH MY REMOTE. INSERTED KEY IN DOOR AND UNABLE TO TURN TO UNLOCK. HAD A CO-WORKER TRY AND HE COULD NOT TURN. HAD A THIRD PERSON TRY AND AFTER TURNING VERY HARD, HE WAS ABLE TO UNLOCK DOOR. UPON OPENING DOOR, INTERIOR LIGHTS DID NOT GO ON AS THEY NORMALLY DO. TRIED TO START CAR IN NORMAL WAY - NOTHING. PUT KEY FAB INTO IGNITION - NOTHING. DETERMINED THAT BATTERY DEAD. AFTER JUMPING VEHICLE, IT STARTED AND RAN FINE. DETERMINED THAT NOTHING WAS LEFT ON OTHER THAN THE FAN FOR THE AIR CONDITIONING. NOW CARRY JUMPER CABLES AND CONSCIOUS TO PARK WHERE CAR CAN BE JUMPED IF NECESSARY.

07/26/2016
Components: VISIBILITY
Incident Date: 07/25/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU0CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING 70 MPH, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

07/19/2016
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 06/21/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

I BROUGHT THE CAR IN FOR ROUTINE OIL CHANGE AND IT TOOK OVER 3 HOURS TO COMPLETE. I WAS TOLD THAT THERE WAS A RECALL THAT NEEDED TO BE DONE BUT THEY WOULD NOT TELL ME MORE EXCEPT THAT IT HAD TO DO WITH THE AIR BAGS AND THE COMPUTER. I HAVE NOT BEEN ABLE TO GET MORE INFORMATION FROM THE DEALER AFTER SEVERAL ATTEMPTS VIA PHONE AND LETTER. I AM CONCERNED THAT IT IS SAFETY RELATED AND THAT THEY ARE HIDING SOMETHING DANGEROUS.

06/20/2016
Components: POWER TRAIN
Incident Date: 05/20/2016
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT PRESSED THE START/STOP BUTTON WHILE THE VEHICLE WAS STILL IN DRIVE. THE CONTACT EXITED THE VEHICLE AND IT ROLLED AWAY. WHEN THE CONTACT ATTEMPTED TO STOP THE VEHICLE, SHE WAS STRUCK BY THE DRIVER SIDE DOOR. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK, FOUR CRACKED RIBS, A BROKEN FINGER, AND A LIVER LACERATION. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

06/08/2016
Components: SERVICE BRAKES, HYDRAULIC,AIR BAGS
Incident Date: 04/21/2016
Crash: Yes
Fire: No
Vehicle Identification Number: JN8AZ1MW0CW******
Summary

TL* THE CONTACT OWNED A 2012 NISSAN MURANO. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL SANK TO THE FLOOR AND FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE SECOND TIME THE FAILURE RECURRED, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURES TO THE RIBS AND ANKLE. THE PASSENGER SUSTAINED BRUISED RIBS AND A FRACTURED ARM. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 16,000. UPDATED 08/03/16*LJ

05/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 05/16/2016
Crash: No
Fire: No
Summary

SAFETY RECALL

03/30/2016
Components: UNKNOWN OR OTHER
Incident Date: 09/12/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW9CW******
Summary

SUNROOF GLASS BROKE FOR NO APPARENT REASON. THIS HAPPENED IN SEPTEMBER 2015; CAR HAD BEEN PARKED IN THE SUN, FOLLOWED BY A THUNDERSTORM. WE DISCOVERED WATER COMING IN AROUND THE SLIDING INTERIOR SUNROOF PANEL AND SUBSEQUENTLY FOUND SUNROOF GLASS SHATTERED. IT HAS BEEN REPLACED UNDER THE GLASS COVERAGE OF OUR INSURANCE. RECENT STORY OF OTHER SIMILAR COMPLAINTS AT HTTP://WWW.WSFA.COM/STORY/28945992/DANGER-AHEAD-EXPLODING-SUNROOFS-A-SURPRISINGLY-COMMON-PROBLEM

01/31/2016
Components: VEHICLE SPEED CONTROL
Incident Date: 11/12/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

I WAS CHANGING LANES AS I WAS APPROACHING A CITY STREET INTERSECTION AT ABOUT 10 MPH AND BEGAN APPLYING THE BRAKES TO STOP. I NOTICED THAT I WAS HAVING TO PUSH MUCH HARDER ON THE BRAKES TO SLOW THE CAR AND THEN NOTICED THAT THE ENGINE WAS RACING AT A HIGH RPM. I WAS ABLE TO COME TO A STOP AND THEN PUT THE TRANSMISSION IN NEUTRAL. AT THAT POINT WITH MY FOOT STILL ON THE BRAKE AND THE TRANSMISSION IN NEUTRAL, THE ENGINE RACING STOPPED AND FELL BACK TO IDLE. I WAS THEN ABLE TO PROCEED AS NORMAL ALTHOUGH I WAS SOMEWHAT SHAKEN BY THE INCIDENT. NOTHING LIKE THIS HAS OCCURRED SINCE. I DID HAVE THE CAR EVAUATED BY MY NISSAN DEALERSHIP BUT NOTHING WRONG WAS FOUND.

11/28/2015
Components: UNKNOWN OR OTHER
Incident Date: 11/27/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW6CW******
Summary

WHILE DRIVING ABOUT 65 MILES AN HOUR DOWN THE HIGHWAY I HEARD A LOUD BANG OVERHEAD. WHEN I COULD GET TO AN AREA TO INVESTIGATE WHAT HAPPENED, IT WAS THE SUN ROOF GLASS THAT HAD SHATTERED FOR NO REASON. IT WAS A BIG HOLE DEAD CENTER OF THE FORWARD GLASS. THE GLASS BROKE INTO A MILLION PIECES WITH PORTIONS OF IT STILL ABLE TO FLY AWAY.

10/22/2015
Components: UNKNOWN OR OTHER
Incident Date: 10/03/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW2CW******
Summary

I WAS DRIVING 55 MPH ON HIGHWAY, SUN WAS IN MY EYES SO I LOWERED THE DRIVERS SIDE SUN VISOR. IT IMMEDIATELY BECAME FLOPPY AND I COULDN'T GET IT TO RAISE BACK UP. I HAD TO HOLD THE VISOR UP WITH OTHER HAND WHILE SLOWING AND NAVIGATING SAFELY TO PULL OFF OF HIGHWAY. WITH FOCUSED CONCENTRATION, I CAN GET THE VISOR TO GO BACK UP INTO PLACE AND STAY BUT CANNOT SAFELY USE. IT APPEARS TO BE THE "PIN"? THAT ATTACHES UP INSIDE THE VISOR ATTACHMENT TO THE CAR ROOF. ?

05/15/2015
Components: POWER TRAIN
Incident Date: 02/02/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW2CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHEN THE ALL WHEEL DRIVE WAS ENGAGED, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF ALL WHEEL DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. UPDATED 6/25/15*CN UPDATED 10/17/2017*CN

04/29/2015
Components: POWER TRAIN
Incident Date: 07/04/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 700. UPDATED 7/1/15*CN

04/28/2015
Components: VISIBILITY,EQUIPMENT
Incident Date: 04/25/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW7CW******
Summary

DRIVING ON A CLEAR DAY (50DEGREES) ON SATURDAY APRIL 25TH, MY 2012 NISSAN MURANO'S SUNROOF EXPLODED. THE GLASS WAS PROTRUDING OUTWARD, AS IF IT EXPLODED FROM THE INSIDE OUT. THERE WAS SHARDS OF GLASS EVERYWHERE AND LUCKILY THERE WERE NO ONCOMING CARS BECAUSE THE SOUND IT MADE INSIDE THE CAR WHEN IT HAPPENED CAUSED ME TO SWERVE A LITTLE. *TR

02/09/2015
Components: VISIBILITY/WIPER
Incident Date: 02/05/2015
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW5CW******
Summary

I WAS TRAVELING ON THE INTERSTATE AT 75MPH WHEN I HEARD A LOUD BOOM. I LOOKED AROUND AND DISCOVERED THAT THE MOONROOF HAD SHATTERED. IT WAS A SUNNY DAY AND THERE WAS NO TRAFFIC AROUND. THE GLASS IS BROKEN AROUND THE EDGES OF THE GLASS. THERE IS NO SIGN OF IMPACT ANYWHERE ON THE GLASS. *TR

01/09/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 02/24/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DRIVERS SIDE DOOR LOCK WOULD FREEZE IN ANY TEMPERATURES UNDER 40 DEGREES. THE DOOR FAILED TO OPEN OR CLOSE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WARMED THE VEHICLE UP AND THE DOOR OPENED. THE FAILURE MILEAGE OF THE VEHICLE WAS 3,500. THE VIN WAS NOT AVAILABLE.

12/20/2014
Components: POWER TRAIN
Incident Date: 01/30/2014
Crash: No
Fire: No
Summary

AT SPORADIC TIMES, MY 2012 NISSAN MURANO WILL HESITATE TO ACCELERATE FROM A STOPPED POSITION. ON MULTIPLE OCCASIONS THIS HAS LEFT ME STRANDED FOR 5-10 SECONDS IN THE MIDDLE OF BUSY INTERSECTIONS. ON TWO SEPARATE OCCASIONS (WHILE UNDER WARRANTY) I NOTIFIED NISSAN ABOUT THE PROBLEM. THE FIRST TIME I CONTACTED CHILDREN NISSAN WHERE I PURCHASED THE VEHICLE AND WAS ADVISED TO BRING THE VEHICLE IN WHEN THE PROBLEM COULD BE REPLICATED OR WHEN THE CHECK ENGINE LIGHT WAS ON. ON 3-15-14, I BROUGHT THE VEHICLE TO AUTONATION NISSAN IN MARIETTA, GA TO HAVE THE VEHICLE INSPECTED AND SERVICED. I DISCUSSED THE ACCELERATION ISSUE WITH AUTONATION, BUT WAS TOLD TO COME BACK WHEN THE PROBLEM WAS PRESENT OR IF THE CHECK ENGINE LIGHT CAME ON. THREE SEPARATE TRANSMISSION SPECIALISTS HAVE DIAGNOSED THE VEHICLE WITH A FAULTY CVT TRANSMISSION. THERE ARE NUMEROUS DOCUMENTED CASES OF THE NISSAN CVT TRANSMISSIONS FAILING. THIS PROBLEM HAS BECOME SO PREVALENT THAT NISSAN DESIGNED A SPECIAL 120K-MILE WARRANTY FOR THE CVT IN THE 2003-2010 NISSAN MURANO VEHICLES. THE PROBLEMS WITH MY 2012 MURANO ARE IDENTICAL TO THOSE WHO HAD ISSUES WITH THE 2003-2010 MURANO. DUE TO THE UNPREDICTABLE NATURE OF THE PROBLEM, I AM UNWILLING TO PLACE MY FAMILY IN DANGER BY DRIVING MY MURANO. DUE TO THE VEHICLE NOW BEING OUT OF WARRANTY, NISSAN HAS REFUSED TO ASSIST WITH THE PROBLEM. *DT

12/15/2014
Components: STEERING,ENGINE AND ENGINE COOLING
Incident Date: 01/23/2014
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW0CW******
Summary

DRIVING 60MPH ON BUSY 3-LANE HIGHWAY, I/HEARD A LOUD BANG FROM THE ENGINE THEN LOST COMPLETE CONTROL OF STEERING. I WAS ABLE TO 'MUSCLE' THE CAR OVER TO THE SIDE, SLOWED AND WENT DIRECTLY TO THE MILLER DEALERSHIP. THEY SAID THIS SAME THING HAD HAPPENED TO OTHERS DUE TO "COLD WEATHER" THEY SAID THEY WOULD REPORT THIS EVENT. (ST. CLOUD, MN). *TR

12/12/2014
Components: ENGINE
Incident Date: 11/06/2014
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU8CW******
Summary

I PURCHASED A 2012 NISSAN MURANO NEW, MY VEHICLE HAS LESS THAN 22000 MILEAS ON IT, NO SERVICES LIGHTS HAVE EVER COME ON TO INDICATE THAT ANY SERVICE WAS NEEDED TO BE PERFORMED ON THE VEHICLE. I HAD AN OIL SERVICES DONE, HOWEVER IN ONE OF MY OIL SERVICES DONE RECENTLY SOMETHING OCCURRED INCORRECTLY AND MY VEHICLE STARTING BLOWING SMOKE FROM THE MUFFLERS, AGAIN NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM OR MAINTENANCE WAS REQUIRED. I TOOK IT IN TO THE DEALERSHIP SERVICE CENTER AND I WAS TOLD THAT THE ENGINE HAD MAJOR PROBLEMS, THEY TOLD ME THAT FOR THE ENGINE TO BE AS DAMAGE AS IT IS WARNING LIGHTS SHOULD HAVE COME ON. THEY ALSO SAID THAT THEY HAVE SEEN A FEW MORE VEHICLES WITH SIMILAR PROBLEMS AND THE WARNINGS NEVER APPEARED ON THOSE VEHICLES AS WELL. *TR

10/02/2014
Components: ENGINE
Incident Date: 09/30/2014
Crash: No
Fire: Yes
Vehicle Identification Number: JN8AZ1MU0CW******
Summary

TL* THE CONTACT OWNED A 2012 NISSAN MURANO. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE OR FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 24,092. UPDATED 12/30/14*LJ THE CONSUMER STATED A FIRE REPORT WAS FILED. UPDATED 05/28/2015 *JS

09/17/2014
Components: VISIBILITY
Incident Date: 09/16/2014
Crash: No
Fire: No
Summary

I HAVE A 2012 NISSAN MURANO (SL) WITH ABOUT 35K MILES ON IT. WHILE TRAVELING TO WORK THE MORNING OF 09/16/14 THE SUNROOF LITERALLY EXPLODED UPWARD FOR NO REASON. NO IMPACT, ROAD HAZARD, OR OTHER DEBRIS. TEMPERATURE WAS CONSTANT (60'S) DRY, NO EXTREMES. PART OF THE ROOF WAS THE SLIDING SECTION FOR THE SUNROOF. ORIGINAL SUNROOF AS OF PURCHASE (I AM THE ORIGINAL OWNER). *TR

07/17/2014
Components: STRUCTURE
Incident Date: 07/02/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE HYDRAULIC MOTOR FOR THE ROOF FAILED TO OPERATE DURING HOTTER WEATHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE.

05/13/2014
Components: STRUCTURE
Incident Date: 04/05/2014
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW3CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT HE HAD ATTEMPTED TO ENTER THE VEHICLE AND A SHARP EDGE PUNCTURED HIS HEAD NEAR THE TOP RIGHT PORTION OF THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,700.

05/01/2014
Components: ENGINE
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ08WX4W******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO A DEALER. THE MECHANIC WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

04/30/2014
Components: VISIBILITY
Incident Date: 04/26/2014
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW6CW******
Summary

ON 4/26/14, WHILE TRAVELING NORTH ON RT. 7 IN KENT, CONNECTICUT AT 45 MPH IN OUR 2012 NISSAN MURANO SL, MY HUSBAND AND I HEARD A VERY LOUD STARTLING SOUND, WHICH SOUNDED LIKE A GUNSHOT AND WHAT I THOUGHT I HEARD ALONG WITH A SMASH NOISE. WE IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD. I LOOKED AT THE WINDOWS BEHIND THE DRIVER AND PASSENGER SEATS THINKING SOMEONE SHOT AT US. NOTHING. WE GOT OUT AND LOOKED AT THE TIRES TO SEE IF A TIRE BLEW OUT. THEY WERE ALL FINE. FINALLY, A PICKUP TRUCK PULLED UP ALONGSIDE OF US TO ASK IF EVERYTHING WAS ALRIGHT. WE TOLD HIM WHAT WE HEARD, BUT EVERYTHING LOOKED FINE. HE LEFT. RIGHT BEFORE WE GOT BACK INTO THE VEHICLE, MY HUSBAND LOOKED UP OVER THE ROOF AND SAID, YOU WON'T BELIEVE IT, IT WAS YOUR SUN ROOF. THE ENTIRE CENTER SECTION OF THE SUN ROOF THAT IS ABOVE THE FRONT SEATS WAS A LARGE HOLE, SMASHED FROM WHAT LOOKS LIKE FROM THE INSIDE OF THE CAR GOING OUTWARDS. WE DIDN'T SEE ANY ROCKS OR ANY OTHER DEBRIS THAT COULD HAVE CAUSED IT IN THE AREA, AND THERE WERE NO CARS AROUND US, NO TREES OVERHEAD AND NO OVERPASSES AT THE TIME THIS OCCURRED. JUST THE GLASS SHARDS AND PIECES THAT WERE NOW SITTING ON THE FABRIC VISOR THAT SEPARATED US FROM THE GLASS. AFTER RESEARCHING ON THE INTERNET, I CAME ACROSS MANY OTHER COMPLAINTS OF WHAT PEOPLE WERE CALLING "SUNROOF EXPLOSIONS" OR "SPONTANEOUS SUNROOF EXPLOSIONS." I WROTE TO NISSAN CORPORATE REGARDING MY CONCERN OF THE EXPLODING SUNROOF, AND ONLY RECEIVED A GENERIC BOILERPLATE RESPONSE STATING I SHOULD TAKE IT TO A NISSAN DEALERSHIP FOR REPAIR. THAT WAS IT FROM NISSAN. THIS IS AN EXTREMELY DANGEROUS HAZARD AND I WONDER WHY THESE INCIDENTS, WHICH ARE POSTED ALL OVER THE INTERNET, HAVE NOT BEEN INVESTIGATED TO DATE. *JS

01/16/2014
Components: POWER TRAIN
Incident Date: 01/11/2014
Crash: Yes
Fire: No
Vehicle Identification Number: JN8AZ1MU4CW******
Summary

WHILE PULLING OUT THE CAR FROM A PARKING SPOT AND PUTTING THE CAR IN REVERSE, AND GIVING IT A LITTLE GAS, THE CAR SEEMED TO SHOOT OUT OF THE PARKING SPOT. THE CAR SEEMED TO BE IN CONTROL RATHER THAN ME. I HIT A PARKED CAR WHILE IN REVERSE. *TR

01/06/2014
Components: POWER TRAIN,ENGINE
Incident Date: 12/30/2013
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW1CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED, AND WAS TAKEN TO A DEALER. THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,555. UPDATED 1/16/14*CN UPDATED 01/28/14*LJ ...UPDATED 01-30-14 *BF THE CONSUMER STATED NISSAN REJECTED ANY SOLUTION TOWARD RESOLVING THE ISSUE. UPDATED 01/30/14

12/19/2013
Components: VISIBILITY
Incident Date: 12/06/2013
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU8CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,700.

12/18/2013
Components: ELECTRICAL SYSTEM
Incident Date: 12/16/2013
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU1CW******
Summary

WHILE DRIVING AT AROUND 30 MILES PER HOUR A LOUD NOISE COMING FROM UNDER THE DASHBOARD GPS SCREEN WAS VERY NOTICEABLE AND AT THE SAME TIME THE SCREEN WENT BLACK FOR ABOUT 45 SECONDS THEN IT CAME UP ALIVE AGAIN. *TR

07/09/2013
Components: ENGINE
Incident Date: 09/28/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU9CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THERE WAS AN ODOR OF ANTI FREEZE OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE ENGINE COOLING FLUID HOSE WAS REPLACED. THE FAILURE WAS NOT CORRECTED AND LATER RECURRED. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE A FAILURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,000. THE CURRENT MILEAGE WAS 10,000.

06/19/2013
Components: ELECTRICAL SYSTEM,EQUIPMENT
Incident Date: 06/18/2013
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW2CW******
Summary

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING A 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE DASHBOARD AREA. THE VEHICLE WAS SHUT OFF AN RESTARTED BUT THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT CERTAIN PARTS NEEDED TO BE REPLACED BUT THE CONTACT WAS NOT AWARE OF WHAT PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000. UPDATED 3/14/14*CN *TR

01/02/2013
Components: AIR BAGS
Incident Date: 12/10/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU1CW******
Summary

PASSENGER SIDE AIR BAG IS NOT ENGAGED. INDICATOR IS ON APPROXIMATELY 50% OF THE TIME, WHEN MY 84 POUND DAUGHTER IS SITTING IN THE PASSENGER SEAT. THIS MEANS THAT 50% OF THE TIME, MY DAUGHTER IS SUPPOSEDLY NOT PROTECTED BY THE AIR BAG. THIS IS TROUBLESOME. THE INTERMITTENT, SEEMINGLY RANDOM NATURE OF THE INDICATOR DOES NOT INSTILL CONFIDENCE IN THE PROTECTION THAT I PAID FOR AND IS ASSUMED TO BE IN PLACE. WHEN I CONTACTED THE DEALER ON 12/28/12. I ASKED THE NISSAN SERVICE TECHNICIAN WHAT WEIGHT WAS REQUIRED TO ENGAGE THE AIR BAG PROTECTION, AND I WAS TOLD THAT IT WAS NOT ENTIRELY A WEIGHT TEST. SHE SAID THAT YOU HAVE TO SIT JUST RIGHT ON THE SEAT. THIS SEEMED RIDICULOUS. BY ALL APPEARANCE, MY PASSENGERS ALWAYS SIT IN THE NORMAL FASHION. (HOW SHOULD ONE SIT???) IN ANY CASE, ADJUSTING THEIR POSITION DID NOT SHUT OFF THE INDICATOR LIGHT. CLEARLY, 84 POUNDS SHOULD ALLOW SOMEONE TO SIT IN THE FRONT SEAT. (THIS SEEMS LIKE A FLAWED DESIGN-I WANT THAT AIR BAG ON AT ALL TIMES). I STOW ALL OBJECTS IN THE BACK SEAT. IF SOMEONE STOWS AN OBJECT ON THE FRONT SEAT, THEY HAVE TO BEAR THE CONSEQUENCES. CERTAINTY, THE PRIORITY SHOULD BE THE SAFETY OF A PASSENGER. THE LACK OF PROTECTION IS TROUBLESOME... LOOKING AT THAT INDICATOR (SOMETIMES-BUT NEVER KNOWING WHEN) IS ANNOYING. SO TOO, ONE HAS TO WONDER ABOUT A FALSE POSITIVE INDICATOR LIGHT.. OF COURSE, SUCH WORRY COULD BE ELIMINATED WITH STRICT WEIGHT CUTOFF OF SAY, 25 POUNDS. WHEN I ASKED IF SHE COULD TEACH ME HOW TO CORRECTLY SIT IN THE SEAT, I WAS REFERRED TO MY SALES PERSON... AS IF HE HAD AN ANSWER. JUST MORE RIDICULOUS.. PASS ME ON AND WEAR ME DOWN UNTIL I SURRENDER AND GO AWAY. NOT A GOOD RESPONSE TO AN OBVIOUS SAFETY DESIGN FLAW. I WANT SOMEONE TO HARD WIRE THIS AR BAG TO THE ON POSITION SO EVERYONE IS PROTECTED AT ALL TIMES.. WITHOUT WORRY.

12/28/2012
Components: ENGINE
Incident Date: 12/22/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MW9CW******
Summary

HELLO, I AM WRITING TO YOU ABOUT A NEW VEHICLE THAT I RECENTLY PURCHASED THROUGH NISSAN. IT'S A 2012 NISSAN MURANO AND I PURCHASED THE VEHICLE ON FRIDAY DEC 21, 2012. I BROUGHT THE VEHICLE HOME (WHICH IS ABOUT 50 MILES FROM THE DEALERSHIP) AND THE NEXT DAY I TOOK MY FAMILY TO VISIT MY MOTHER IN THE HOSPITAL AND THEN WE WERE GOING TO GO CHRISTMAS SHOPPING AT THE MALL. WHILE ENROUTE TO THE MALL I STARTED HEARING A SQUEALING SOUND COMING FROM THE FRONT OF THE VEHICLE. AS I WAS DRIVING AND MAKING TURNS THE NOISE GOT PROGRESSIVELY LOUDER AND THEN THE VEHICLE BECAME VERY HARD TO STEER. I KNEW THERE WAS SOMETHING OBVIOUSLY WRONG SO LUCKILY WE WERE CLOSE TO THE DEALERSHIP AND WE CALLED THEM AND THEY SAID TO BRING IT RIGHT IN. I MUST ADMIT, I SHOULD HAVE HAD IT TOWED BUT IT WAS POURING DOWN RAIN AND I JUST WANTED TO GET MY FAMILY TO SAFETY SO I DECIDED TO DRIVE THE VEHICLE. IT WAS VERY SCARY, I TRIED TO TAKE A ROUTE THAT I HAD TO MAKE THE FEWEST TURNS AND THE VEHICLE BECAME HARDER AND HARDER TO STEER TO THE POINT THAT I ACTUALLY FEARED FOR THE SAFETY OF MY FAMILY. LUCKILY, I WAS ABLE TO MAKE IT TO THE DEALERSHIP AND THEY PROVIDED US A LOANER VEHICLE. THEY STATED THAT ONE OF THE POWER STEERING HOSES CAME OFF UNDERNEATH AND THAT IT HAD RUBBED ONTO ANOTHER BELT AND WAS NO LONGER USABLE SO THEY WOULD HAVE TO ORDER A PART WHICH WOULD TAKE 3-4 DAYS. SINCE THIS WAS A BRAND NEW VEHICLE AND ROUND TRIP FOR ME IS 100 MILES I WAS VERY UPSET WITH THIS. ON MONDAY (CHRISTMAS EVE) THEY CALLED AND SAID THE VEHICLE WAS READY. EVIDENTLY THEY TOOK A HOSE OFF ANOTHER VEHICLE AND PUT IT ON MINE.(WHICH RATHER BOTHERED ME BUT IT DID GET ME BACK ON THE ROAD AGAIN) MY ISSUE WITH THIS IS THAT IF WE WOULD HAVE TAKEN THIS VEHICLE UP INTO THE SNOW WE WOULD HAVE BEEN STRANDED AND WHO KNOWS WHAT COULD HAVE HAPPENED. THIS IS A SAFETY ISSUE THAT IS BEING BLOWN OFF BY NISSAN AND I WANTED TO REPORT IT! *TR

10/07/2012
Components: VISIBILITY
Incident Date: 10/02/2012
Crash: No
Fire: No
Summary

VEHICLES MOON ROOF INEXPLICABLY EXPLODED FROM INSIDE OUT WHILE PARKED IN DRIVEWAY. *TR

08/29/2012
Components: ELECTRICAL SYSTEM
Incident Date: 05/20/2012
Crash: No
Fire: No
Vehicle Identification Number: JN8AZ1MU8CW******
Summary

CAR BATTERY DIED SUDDENLY WITH NO LIGHTS OR ANYTHING ELSE LEFT ON. IT HAPPENED TWICE AND WAS EXACTLY SAME. BOTH CASES I WAS STRANDED WITH NO OTHER OPTIONS TO TOW THE CAR AND NEED TO TAKE TAXI TO GET MY FAMILY HOME, I WAS LUCKY TO HAVE ACCESS TO TAXI. DEALERS WERE UNABLE TO LOCATE AND FIX THE FAULT IN BOTH CASES AND GIVE ME LAME EXCUSE SOMETHING WAS LEFT ON. FOR ME IT'S SERIOUS SAFETY ISSUE AS I CAN'T AFFORD TO TAKE MY FAMILY IN THIS CAR WITH NO CONFIDENCE THAT WHEN WOULD IT DIE AGAIN. MY FAMILY WAS STRANDED ONCE OUTSIDE IN 100F HEAT AND I DON'T WANT THIS TO HAPPEN AGAIN. EITHER THEY IDENTIFY THE ISSUE AND FIX IT OR TAKE THE CAR BACK AND REPLACE IT WITH SIMILAR CAR. REGARDS *TR

1 Recalls

for 2012 NISSAN MURANO
22/02/2012
CAMPAIGN NUMBER: 12V068000
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
A NON-ACTIVE TPMS CANNOT WARN A DRIVER THAT A TIRE IS UNDERINFLATED. UNDERINFLATED TIRES CAN RESULT IN TIRE OVERLOADING AND OVERHEATING, WHICH COULD LEAD TO A BLOWOUT AND POSSIBLE CRASH.
Campaign Number: 12V068000
Manufacture: NISSAN NORTH AMERICA, INC.
Components: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Summary

NISSAN IS RECALLING CERTAIN MODEL YEAR 2012 MURANO AND ROGUE VEHICLES, MANUFACTURED FROM NOVEMBER 23, 2011 THROUGH JANUARY 11, 2012. DURING ASSEMBLY, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) WAS NOT ACTIVATED. THUS, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 138,”TIRE PRESSURE MONITORING SYSTEM.”

Notes

CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

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