EN

2013 Chrysler Town And Country VAN FWD

3
Recalls
589
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 16.4%

Complaints
Recalls

589 Complaints

for 2013 CHRYSLER TOWN AND COUNTRY
11/10/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 11/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving the entire engine and system shut off. All powered functions ceased and i was left to pull over with no power steering, the brakes didn't respond as well, signals weren't working either. Once pulled over I was able to restart the car with no issue, but the vehicle has continued to randomly lose all power, it seems to occur more frequently when when braking or slowing down. How was your safety or the safety of others put at risk? It was put at great risk as the car could have lost control and i was at limited capacity to correct with no engine power or other powered functions. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning.

11/07/2021
Components: ELECTRICAL SYSTEM
Incident Date: 11/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

Integrated fuel pump relay went out and horn started sounding and wouldn't turn off. Fuel pump relay won't work and horn relay won't turn off.

10/16/2021
Components: AIR BAGS
Incident Date: 10/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

The passenger front seat head rest deployed on its own. It looks like a plastic pin inside the headrest broke and popped open by itself!!!! This is very dangerous. I should not have to pay for this dangerous manufacture defect!!! The vehicle was never in a accident!!!!

09/17/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

While I was driving, the head rest popped apart making an extremely loud noise and hitting me in the back of the head with a great amount of force. I thought I had been rear ended it was so hard. I’m in pain and lucky I had just pulled off the highway because I would have wrecked. Chrysler needs to do something about this. It was bad. Consumer had sore head and neck injuries. Case number [XXX] from Chrysler. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

09/12/2021
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 08/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

Over a year ago, we began to have a problem in which the vehicle would, on occasion, not start. The “check engine” light would come on, along with another icon that looked like a lightning bolt between two inverted parentheses. Sometimes it started up on the first try, other times it would take a few attempts, and sometimes it would not start at all. Then a new wrinkle emerged: the van conked out on us a few times while on the road -- once while merging onto a highway. We now had a serious (and potentially dangerous) problem on our hands. We had the fuel pump replaced, but the problem persisted. I took the van to our local Chrysler dealership to have them figure it out. They replaced the throttle body and cleaned the fuel injectors and fuel system. I drove the car home without incident, but the following morning, I tried to start it, and the same old situation emerged — the engine cranked but never turned over. I then had it towed back to the dealer for another round of diagnostics. I mentioned that I had seen on the Internet about a possible faulty Totally Integrated Power Module (TIPM), an issue in various Chrysler/Dodge/Jeep/Ram products. Later they called saying the battery was the problem (even though they earlier reported that the battery was okay), and had nothing to do with the TIPM. For about a week, the van is started up without a hitch, but then same old hesitating-before-starting situation reared its ugly head, albeit briefly. It is only a matter of time before it stalls out again in traffic. These vehicles should be recalled and the TIPM needs to be replaced.

09/02/2021
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

My Chrysler Town and Country has serious electrical issues. It started with the radio shutting off and restarting by itself, which is not a serious issue at all. But yesterday, at a red light, the radio shut off and so did the car. The engine stopped working, the accelerator pedal would not respond. It was terrifying. Thankfully we were at a red light, but if this were to happen on a busy highway, or even just on a regular street with traffic, it could be a life threatening situation. From what I have researched online, this is a common problem with Chrysler, Jeep and Dodge cars. Legal action has been taken and class action lawsuits were filed to address this matter. The Center for Auto Safety (CAS) asked this very own NHTSA to open an investigation into faulty TIPM, which seem to be the problem that causes these cars to very dangerously completely shut off even while driving, causing drivers to lose control of the steering and of the brakes. The CAS estimated 7 million Chrysler vehicles have power issues related to the TIPM. One month after receiving a class action lawsuit, Chrysler issued a recall for 189.000 Dodge Durango and Jeep Grand Cherokee with bad TIPMS. 189.000. Out of SEVEN MILLION. This is absurd. It seems as if Chrysler is waiting for someone to be killed due to this issue so they can take it seriously and actually issue the recall to all the cars that have this problem, not a tiny fraction of them and not only because it is directly related to a lawsuit. Unfortunately, despite multiple claims throughout the years that not only this is a common problem with Chrysler, but that the corporation is well aware of it and negligently refuses to address the issues, the NHTSA rejected the CAS petition to investigate this problem. Proof is definitely not amiss, as a quick internet research will produce thousands upon thousands of reports of the same problem on the same car. This needs to be a recall URGENTLY, and not only after someone dies.

08/25/2021
Components: ENGINE
Incident Date: 08/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

The contact owns 2013 Chrysler Town & Country. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway and turn the ignition switch to the off position and waited for approximately 20 minutes before restarting the vehicle and the vehicle resumed normal functionality. The vehicle was taken to the dealer where it was diagnosed however, the mechanic was unable to duplicate the issue. The vehicle was not repaired. The failure recurred. The vehicle was then taken to an independent mechanic to be diagnosed. The mechanic was unable to retrieve a fault code. The manufacturer was not notified of the failure. The failure mileage was approximately 114,200.

08/12/2021
Components: ELECTRICAL SYSTEM
Incident Date: 04/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

The rear passenger sliding door lock actuator has failed. There is a loud buzzing noise when the door unlocks. I was told eventually the lock will fail entirely which is a huge safety risk. There would be the potential for someone to steal the car or worse.

08/08/2021
Components: AIR BAGS
Incident Date: 08/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

Passenger side headrest airbag deployed into back of passenger’s head while the vehicle was moving at a slow rate of speed, approximately 25 mph on school/residential street.

07/30/2021
Components: SEATS,UNKNOWN OR OTHER
Incident Date: 07/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

Passenger seat headrest blew open while driving to work today. No accident involved. Just bam! Looks like the plastic pieces holding a pin in place gave out.

07/28/2021
Components: AIR BAGS,SEATS
Incident Date: 07/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

I have written an email today to: customerservicesinternational@fcagroup.com; communication@stellantis.com, investor.relations@stellantis.com about the following issue on my 2013 Town and Country Touring. I am hoping they will respond to my request asap. Here is the note (minus the personal details): On July 27, 2021, I went to my driveway and saw that something was amiss with the driver’s headrest. It seemed to have deployed for no reason. I Googled this and learned that it is a defective Active Head Restraint (AHR) system in many Chrysler vehicles, where the plastic breaks off and the headrest deploys unexpectedly when the car is not involved in an accident. I went to have a closer look and sure enough, the plastic piece in the headrest had broken off, causing the headrest to deploy. Because the plastic is broken, I cannot get the headrest to go back into place. This is definitely a defective part in the manufacturing of the vehicle. I am lucky that I was not driving at the time as I am sure it would have given me whiplash on top of the shock of having something like that explode behind my head which could have caused an accident. I read online that there are several class action suits in process for this exact issue against Fiat Chrysler Automobiles. I don’t necessarily want to take part in the law suit -- I just want to get this headrest fixed so that the car is safe to drive again. How can such an important component of the car just give away like that, time and time again, and not be a recall? There have been other recall issues on this car regarding the airbag -- but not this headrest, although I believe that Fiat Chrysler is well aware of the issue. In any case, since it is not a recall issue, I am asking that you kindly extend my warranty to 10 years/unlimited mileage to cover this faulty headrest, and I will get it fixed as soon as possible. I am attaching pictures to show you the headrest, VIN, and odometer. Please rectify this situation. Thank you

07/28/2021
Components: SEATS
Incident Date: 07/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg6dr******
Summary

The active headrest restraint of the front passenger seat deployed, while the van was parked in our driveway. The plastic brackets were broken, so there was no way to reset the headrest. The vehicle was not in any type of collision when the headrest safety feature was activated.

07/10/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1cg6dr******
Summary

On multiple occasions while driving, the vehicle has simply powered itself off without warning. In addition to the engine cutting off, all interior features and lights also lose power. To restart the vehicle, you must remove the key from the ignition, put the car in park, and then put the key back in with your foot on the brake. This is incredibly dangerous. Diagnostic error codes do not capture the cause of the issue.

07/09/2021
Components: SEATS
Incident Date: 07/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 2c4rc1bg6dr******
Summary

My 18 year old son was driving my 14 year old daughter on I97 in Maryland when the passenger seat active head restraints headrest deployed startling both of my kids. No injuries or accidents but pretty scary at 65 MPH

06/28/2021
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 06/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful. They said because the vehicle showed no codes, they didn’t know the reason for the malfunction, and sent me home. I called Chrysler Recall and they said because there are no open recalls, they are unable to help me. When searching online, I see a lot of people have had this exact same issue but no one helps them fix it. Lawsuits have emerged. Accidents have happened. I have three small children who rely on me and my vehicle. It is completely unsafe for us to drive and for others around us on the road. No one will help diagnose or fix the problem. I need help fast! Please help me.

05/17/2021
Components: ENGINE AND ENGINE COOLING
Incident Date: 05/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

THE CONTACT OWNS A 2013 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT NOTICED THAT ALL OF THE OIL HAD LEAKED OUT OF THE VEHICLE. THE CONTACT STATED THE OIL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE OIL COOLER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,157.

04/26/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 04/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE VANS POWER WOULD FLICKER ON AND OFF MULTIPLE TIMES. THE WINDSHIELD WIPERS WOULD TURN ON AND OFF. THE RADIO ON AND OFF. ALL DASH LIGHTS ON AND OFF. THEN DRIVING 26MPH ONE DAY IT DID THIS AND THE WHOLE ENGINE SHUT OFF WITH THE KEYS IN THE IGNITION WHILE DRIVING. I LOST ALL POWER, POWER STEERING, AND BRAKES! BATTERY WAS REPLACED AND THE ISSUES KEPT GETTING WORSE.

04/06/2021
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 04/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

PURCHASED 2013 CHRYSLER TOWN AND COUNTRY IN JULY OF 2020 AND IT HAD A CLEAN RECORD, WAS A FORMER CARMAX VEHICLE AND MY INDEPENDENT MECHANIC REVIEWED THE VEHICLE AND DEEMED IT A GOOD PURCHASE. I HAVE SINCE CARED FOR THE VEHICLE AND IT HAS RUN WELL UNTIL RECENTLY SEVERAL ERROR CODES CAME UP. P0300, P0456, P0455, P0175. I TOOK IT TO MY MECHANIC AND THEY SAID THIS COULD BE A VEHICLE MANUFACTURER ISSUE. THE CODES SAY SOMETHING ABOUT EVP LEAK, MISFIRE AND SYSTEM RUNNING TOO RICH. THIS SHOULD BE INVESTIGATED TO ENSURE A RECALL ISN'T NECESSARY. REPAIRS ARE WELL OVER $1000 AND NOT DUE TO ANY PRE EXISTING ISSUES.

03/29/2021
Components: SEATS
Incident Date: 03/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

THE FRONT SEAT PASSENGER SIDE HEADREST SPONTANEOUSLY BUSTED OPEN ABS CANNOT BE PUT BACK BECAUSE THE RINGS THAT HOLD IT IN PLACE BROKE. WE WERE NOT IN MOTION. SOMEONE SAT IN THE SEAT SND IT HAPPENED WITHOUT CAUSE.

03/28/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

WHILE DRIVING ON THE INTERSTATE WHEN I LIFTED MY FOOT OFF OF THE GAS PEDAL IT STARTED TO JERK ON ME, THE CHECK ENGINE LIGHT STAYS ON AND THE ABS LIGHT WILL STAY ON, IT ALSO STALLS AT RANDUM ANYTIME WHILE DRIVING, EVERY 2 TO 3 YEARS I HAVE TO HAVE THE BRAKES AND THE ROTORS REDONE, I HAD THE CAMSHAFT SENSOR REPLACED AND WAS TOLD THAT THEY FOUND METAL FRAGMENTS ON THE SENSOR I EVEN SAW IT AND WAS TOLD THAT THAT USUALLY TELLS THEM THAT THIS IS A TIMING PROBLEM AND COULD BE THE PROBLEM FOR STALLING AND IF THAT DOESN'T WORK THEN IT WILL BE THE ENGINE, THE TIMING PROBLEM WILL COST AROUND $2000 ALONG WITH THE COST OF THE ENGINE IF ITS NOT THE TIMING,THEN THERE IS A EVAPORATOR CORE PROBLEM THAT IS COSTLY, THERE IS A MANIFOLD GASKET LEAK ALSO ANOTHER $1000,I'VE ALWAYS DONE THE SERVICE REPAIRS BUT THIS IS ALL TO COSTLY HATE TO DUMP IT BUT NOW I'M THINKING OF A DIFFERENT VEHICLE AND NOT ANOTHER TOWN N COUNTRY, WILL NEVER BUY AGAIN

03/23/2021
Components: ELECTRICAL SYSTEM
Incident Date: 03/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

VAN PERIODICALLY STALLS WHEN DRIVING (NO WARNING LIGHTS COME ON), LUCKILY IT HAS BEEN ON LOCAL ROADS AND NOT AN INTERSTATE. IT HAS HAPPENED AT LEAST 6-7 TIMES IN THE LAST SIX MONTHS. I'VE HAD IT IN TWICE TO OUR REGULAR SHOP. THEY REPLACED THE BATTERY FIRST, AND THEN SUGGESTED WE TAKE TO THE DEALER (AS THEY HAD RECENTLY SENT A DURAGO TO DEALER FOR SAME PROBLEM). DEALER REPLACED THER,OSTAT AND PROMISED THAT WAS THE PROBLEM. STILL DOING IT. I'M AFRAID TO DRIVE THIS VEHICLE, IT'S NOT SAFE! SEARCHES HAVE REVEALED MANY CONSUMERS WITH THE SAME PROBLEM. IT LAST HAPPENED 3/22/21.

03/08/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

FUEL PUMP KEEPS RUNNING AFTER KEY IS REMOVED. VAN WON'T START NO FUEL. IRATIC ENGINE KEEPS TRYING TO START WITH KEY RELEASED. NOT A CONSTANT 3 OR 4 TIMES A WEEK. STATIONARY.

03/06/2021
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 03/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

THE VAN DIES ON ME WHILE DRIVING. NOT IN IDLE, ONLY WHILE DIVING. THE SHOP REPLACED ALTERNATOR (I TOOK IN OLD ALTERNATOR TO GET TESTED, ALL GOOD). VAN SILL DIES, SHOP THINKS IT'S FUEL PUMP. BEEN DOING THIS OVER A MONTH, THOUGHT IT MIGHT BE EGR RELATED BUT I'VE BEEN TOLD 2013 DOES NOT HAVE EGR. PLEASE ADVISE. IT'S NOT SAFE.

02/19/2021
Components: STRUCTURE
Incident Date: 02/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR OPENED AND CLOSED INDEPENDENTLY WHILE THE VEHICLE WAS TURNED ON OR TURNED OFF. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WITH THE DRIVER'S SIDE SLIDING DOOR. THE CONTACT CALLED LANDMARK DODGE CHRYSLER JEEP RAM (1900 S. NOLAND RD, INDEPENDENCE, MO 64055) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS ADVISED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.

02/17/2021
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 02/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

WHEN COMING TO A STOP THE ENGINE WILL STALL. RADIO AND INSTRUMENT PANEL STAYS POWERED UP. BRAKES AND STEERING DO NOT WORK. IF THE VAN IS PUT INTO PARK AND THEN RESTARTED IT WILL WORK AGAIN. THIS ONLY OCCURS WHEN COMING TO A STOP AND NOT WHILE DRIVING AT ANY SPEED.

02/08/2021
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, INSTRUMENT PANEL ILLUMINATED AS THE VEHICLE WAS TURNED ON HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO START THE VEHICLE SEVERAL TIMES USING THE PUSH TO START AND MANUAL START FEATURE HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO SOUTH OAK JEEP DODGE RAM CHRYSLER (4550 LINCOLN HWY, MATTESON, IL 60443, (708) 747-7950) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE DEALER STARTED THE VEHICLE AND THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. THE VEHICLE FAILED TO START THE FOLLOWING THREE DAYS. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME DEALER WHO WAS THEN UNABLE TO RESTART THE VEHICLE OR IDENTIFY THE CAUSE OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT AT TIMES THE FUEL PUMP SEEMED TO BE RUNNING WITHOUT THE VEHICLE BEING TURNED ON. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

02/08/2021
Components: POWER TRAIN
Incident Date: 01/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 20 TO 30 MPH, THE VEHICLE DOWNSHIFTED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO DEPRESS THE BRAKE PEDAL WHILE ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED NORMALLY. NORTHTOWN CHRYSLER JEEP DODGE FIAT (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150, (716) 616-3299 WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 886.

02/07/2021
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

VEHICLE SHUTS OFF WHILE KEY IS IN THE RUN POSITION.THIS HAS HAPPENED MULTIPLE TIMES.THERE ARE NO SPECIAL CIRCUMSTANCES WHEN IT HAPPENS.IT MAY HAPPEN WHEN STARTING OR SHIFTING INTO GEAR.IT HAS HAPPENED WHILE DRIVING BOTH IN CITY AND COUNTRY DRIVING.WHILE DRIVING ALL SYSTEMS SHUT OFF INCLUDING THE HEADLIGHTS,POWER STEERING,POWER BRAKES ETC... THIS HAS HAPPENED TO ME WHILE DRIVING AT NIGHT JUST AS I WAS APPROACHING A CORNER.IT ALSO IS A HAZARD TO ONCOMING TRAFFIC AS THE VEHICLE GOES DARK AND WOULD BE HARD TO SEE.IF YOU HOLD IN ON THE KEY SOMETIMES THE VEHICLE RESTARTS ON ITS OWN IF YOU ARE STILL MOVING SOMETIMES IT DOESN'T.IF YOU HOLD IN ON THE KEY THE VEHICLE WILL CONTINUE TO RUN FINE.IT DOESN'T MATTER IF YOU ARE HOLDING SPEED ACCELERATING,TURNING,OR GOING STRAIGHT.THIS IS DEFINITELY A PROBLEM WITH THE IGNITION SWITCH WHICH SHOULD BE REPLACED HOWEVER RESEARCH HAS MADE ME DECIDE THIS IS NOT JUST A SINGLE VEHICLE PROBLEM SO I AM MAKING AN OFFICIAL COMPLAINT OUT OF FEAR OF INJURY TO THE PUBLIC.THIS STYLE SWITCH SHOULD BE RECALLED IN MY OPINION.THANK YOU FOR YOUR TIME.

02/01/2021
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

THE ELECTRICAL AND ENGINE SHUT OFF MORE THAN A DOZEN TIMES OVER SEVERAL MONTHS, SUMMER, FALL AND WINTER, WHILE I WAS DRIVING IN CITY TRAFFIC, WITH NO OTHER KNOWN CORRELATIONS. ALL ELECTRICAL SYSTEMS AND POWER STEERING AND POWER BRAKES ALSO CEASED TO FUNCTION. THIS NECESSITATED MY PLACING THE TRANSMISSION INTO NEUTRAL TO REENGAGE THE IGNITION, WHICH IMMEDIATELY RESTARTED THE ENGINE. . PERHAPS ALSO RELATED: AFTER OVERNIGHT, IMMEDIATELY AFTER ENGAGING THE IGNITION, STARTER AND BRIEFLY THE ENGINE, THE ENGINE SHUT OFF WHEN I RELEASED THE IGNITION SWITCH. THIS HAPPENED SEVERAL TIMES IN A ROW. ONLY RECENTLY HAS THIS PROBLEM FIRST OCCURRED DUURINH THE SEVERAL YEARS WE HAVE HAD THE CAR. ONLY AFTER I ENGAGING THE GAS PEDAL WHILE ENGAGING THE IGNITION AND INCREASING THE RPMS DID THE ENGINE BEGIN TO FUNCTION NORMALLY. THIS HAS HAPPENED SEVERAL DAYS WHEN THE TEMPERATURE WAS ABOUT 30F.

01/25/2021
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 12/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

WHILE DRIVING MY VAN, ESPECIALLY AT SPEEDS OF 20-30 MILES PER HOUR, SHUTS OFF , LEAVING ME WITH NO ELECTRIC BRAKES OR STEERING, NO ACCELERATION, NOTHING. THIS HAS BEEN HAPPENING INTERMITTENTLY FOR A COUPLE YEARS. THE MECHANICS AT AAA HAVE TROUBLE RECREATING THE PROBLEM. ABOUT 14 MONTHS AGO THEY REPLACED THE TIPM . THE ELECTRONIC ASPECTS OF THE VAN WERE HAYWIRE, DASH LIGHTS FLASHING, BORN BLARING ETC. THIS IS ALSO OCCURRING AGAIN BUT THE TIPM ISN'T THE ISSUE ACCORDING TO AAA. IT IS TERRIFYING TO DRIVE AND UNEXPECTEDLY HAVE THE ENGINE SHUT OFF. I HAVE DIMINISHED ABILITY TO SAFELY STEER AND BRAKE IN THESE INSTANCES. THIS HAPPENS WHEN GOING STRAIGHT AS WELL AS WHEN TURNING. THE HORN GOING CRAZY HAS HAPPENED WHEN THE VEHICLE SHUTS OFF.

01/17/2021
Components: ELECTRICAL SYSTEM
Incident Date: 01/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

THE CAR WAS PURCHASED NEW IN 2012. AS OF TODAY THE ACTUAL MILEAGE ON THE CAR IS ONLY 9,761. THE ORIGINAL BUYERS OF THE CAR RETURNED IT TO THE DEALER 5 TIMES FOR NO START OR ENGINE DYING . THE TIPM WAS REPLACED UNDER A RECALL ON THE SECOND VISIT, BUT THE OTHER 4 TIMES THE DEALER COULD NOT REPAIR BECAUSE THEY COULD NOT DUPLICATE THE SYMPTOMS. I RECENTLY PURCHASED THE CAR NOT KNOWING OF THE HISTORY. ON THE FOURTH START, ENGINE WOULD CRANK BUT NOT RUN. AFTER THE 6TH ATTEMPT, IT SPRANG TO LIFE. I DROVE IT 60 MILESTO MY HOME BUT WOULD NOT START AGAIN. IT APPEARS TO HAVE A HARD FAILURE AT LAST. THE SELLERS ARE NOW IN THEIR 80S AND WERE AFRAID TO DRIVE IT AND BE STRANDED. THIS IS A TRUE DEFINITION OF A LEMON. THE CAR WAS TO REPLACE MY GRAND CARAVAN WHICH HAS ALWAYS BEEN RELIABLE.. AFTER DELIVERY OF THE CAR, I WAS GIVEN THE FULL SERVICE HISTORY SO I CAN VERIFY WHAT I SAID ABOVE. I AM AN ENGINEER AND A ASE CERTIFIED MASTER MECHANIC.

01/09/2021
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 01/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

FOR THE THIRD TIME THE VEHICLE HAS SHUT OFF WHILE DRIVING ON THE HIGHWAY, LOSING ALL POWER STEERING CAUSING A SAFETY ISSUE. THE AUTOMATIC LIGHTS HAVE ALSO SHUT OFF MULTIPLE TIMES AT NIGHT WHILE NEAR AND PASSING OTHER CARS. WE HAVE ALMOST BEEN STRUCK DUE TO THESE CONDITIONS.

01/05/2021
Components: FUEL SYSTEM, GASOLINE,ENGINE
Incident Date: 01/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER AND UPON INSPECTION, THE CONTACT'S HUSBAND DISCOVERED THAT THE FUEL LINE HAD DISCONNECTED CAUSING FUEL TO SPILL ALL OVER THE ENGINE COMPARTMENT. THE CONTACT'S HUSBAND RECONNECTED THE FUEL LINE AND THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE FOLLOWING DAY WHILE DRIVING 10 MPH, THE FAILURE RECURRED AND THE CONTACT'S HUSBAND RECONNECTED THE FUEL LINE FOR A SECOND TIME. THE VEHICLE WAS TAKEN TO DAYTONA DODGE CHRYSLER JEEP RAM & FIAT (1450 N. TOMOKA FARMS RD SUITE A, DAYTONA BEACH, FL 32124) AND REMAINED IN THE DEALER POSSESSION. THE VEHICLE WAS DIAGNOSED AND THE FUEL LINE WAS RESCUED TO THE FUEL RAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,581.*DT*JB

12/25/2020
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 02/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

ONE NIGHT 2 YEARS AGO I WAS DRIVING MY VAN. I DROVE IT AS USUAL ON MY DAILY ROUTINE. I WENT HOME AND ABOUT 30 MINUTES OF BEING HOME I WENT AND GOT IN MY VAN AND STARTED IT UP AND IT STARTED NORMALLY JUST AS IT ALWAYS DID. IT RAN FOR PRY 3 TO 5 SECONDS ONLY AND JUST DIED. I TRIED TO START IT BACK UP AND IT WOULD NOT START. TRIED STARTING IT FOR AN HOUR AND IT WOULD NOT START. THAT'S WHEN I RESEARCHED AND FOUND OUT ABOUT THE TIPM PROBLEM THAT DODGE HAS. I NEVER KNEW FOR SURE UNTIL RECENTLY IF THAT WAS INDEED WHAT THE PROBLEM WAS. UNTIL RECENTLY AND ONLY FOUND OUT BECAUSE I SOLD MY HOUSE AND HAD TO GET IT MOVED OUT OF MY GARAGE WHERE MY VAN SAT SINCE THE DAY IT DIED. I WAS NOT ABLE TO DRIVE MY VAN FOR PRY OVER 2 YEARS. MY VAN IS A 2013 AND HAS ABOUT 80,000 MILES ON IT. WE ARE THE ONLY OWNER. AFTER PAYING ALMOST $40,000 FOR A BRAND NEW VEHICLE I DEFINITELY DIDNT THINK I WOULD NOT BE VEHICLE LESS ANYTIME SOON. ONCE MY HOUSE WAS SOLD I HAD SOMEONE I KNEW COME TO TRY TO GET IT STARTED SO I COULD MOVE IT. A GUY LOOKED AT IT FOR A COUPLE DAYS BEFORE HE GOT IT STARTED. I WAS THRILLED. THAT'S WHEN I KNEW IT WASN'T THE FUEL PUMP THAT WENT OUT. TO GET IT STARTED WE HAD TO HOOK THE FUEL PUMP UP WITH A DIFFERENT WIRE THAT IS RAN TO ONE OF THE CIGARETTE LIGHTER SPOTS IN THE VAN. THAT WAS IN SEPTEMBER. THAT'S HOW I'VE BEEN DRIVING MY VAN SINCE. NOW THE OTHER DAY AS I DROVE OVER A BRIDGE MY VAN JUST DIED. REASON IS BECAUSE THE WIRE THAT IS PLUGGED INTO CIGARETTE LIGHTER TO FUEL PUMP GOT TO HOT AND BEGAN MELTING INSIDE THE CIGARETTE LIGHTER PLUGIN. THE WIRES BEGAN TO MELT AS WELL FROM BEING TO HOT. THIS IS VERY DANGEROUS AS IT CAN START A FIRE IN SOMEONES VEHICLE. SOMEONE CAN BE KILLED BECAUSE OF THIS AND IT CAN BE PREVENTED IF DODGE FIXED ALL THE VEHICLES WITH THIS SAME TIPM INSTEAD OF JUST SOME OF THE VEHICLES THAT THE RECALL WAS FOR.

12/18/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS MOTIVE POWER. THE CONTACT SHIFTED TO NEUTRAL WHILE THE VEHICLE WAS STILL IN MOTION TO RESTART THE VEHICLE. THE VEHICLE WAS RESTARTED AND DROVE WITHOUT FURTHER ISSUE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. NYLE MAXWELL (14150 U S 79, TAYLOR, TX 76574, (512) 218-5300) WAS CONTACT AND STATED THAT THERE WERE NO RECALLS AND QUOTED REPAIRS OVER $3,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RESEARCHED THE ISSUE AS BEING THE IGNITION MODULE AFTER CONTACTING SEVERAL INDEPENDNENT MECHANICS. THE FAILURE MILEAGE 104,000.

12/06/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

WIRELESS IGNITION NOD CAR HAS PROBLEM STARTING WON'T START HAVE TO PUSH KEY IN TURN ON AND OFF JIGGLE IT AROUND TO GET STARTED PARKED. SOMETIMES ONCE STARTED WOULD TURN ENGINE OFF HAVE TO PLAY WITH IGNITION FOB AGAIN TO GET STARTED HAPPENS EVERY TIME I TRY TO START VEHICLE

12/06/2020
Components: AIR BAGS
Incident Date: 11/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

WHILE DRIVING STRAIGHT ON A CITY STREET AT APPROXIMATELY 45MPH, THE PASSENGER HEADREST AIRBAG DEPLOYED. THERE WAS NO COLLISION, AND I WAS NOT REAR ENDED.

12/03/2020
Components: ENGINE
Incident Date: 11/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 65-70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT VEERED TO THE SHOULD OF THE ROAD DEPRESSED THE BRAKE PEDAL WHICH WAS SOFT. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE 3 TIMES, AFTER WHICH THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE HOWEVER, COULD NOT DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS THEN TAKEN TO BROOKFIELD CHRYSLER DODGE JEEP RAM (1845 PIPESTONE RD, BENTON HARBOR, MI 49022) WHERE THE VEHICLE WAS INSPECTED. THE TECHNICIAN RESET SEVERAL UNKNOWN CODES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

11/28/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

WHILE DRIVING MY CAR IT WOULD JUST STALL AT 40+ MPH AND I WOULD JUST ROLL TO THE SIDE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES LEAVING ME STRANDED UNTIL THE ENGINE COULD BE RESTARTED 30 T0 40 MINUTES LATER. I'M WORRIED THIS COULD HAPPEN AT ANYTIME ANYWHERE EVENTUALLY LEADING TO AN ACCIDENT. I AM VERY CONCERNED. I'VE BEEN TO CHRYSLER SEVERAL TIMES FOR FIXES WHICH DID NOT CORRECT THIS PROBLEM. THEY HAVE NO REMEDY AT THIS POINT. I AM VERY CONCERNED!

11/23/2020
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 11/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

THE TIPM IS BAD CAUSING A FPR PROBLEM, CAUSING COLD STARTS OR NO START AS WELL AS STALLING OR A COMPLETE POWER DRAIN OF A BRAND NEW BATTERY PURCHASED 11.22.20 THIS SHOULD BE A RECALL

11/22/2020
Components: AIR BAGS,SEATS
Incident Date: 09/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GGXDR******
Summary

PARTS IN THE HEADREST BREAK AND HEADREST POPPED FORWARD HITTING DRIVER AND PASSENGER IN BACK OF THE HEAD THE VEHICLE WAS STATIONERY ONE TIME THE SECOND TIME IT WAS MOVING ON A RURAL HIGHWAY

11/15/2020
Components: SEATS
Incident Date: 11/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

THE DRIVER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I WAS SIMPLY DRIVING DOWN THE ROAD AND A LOAD BOOM HAPPENED AND I WAS HIT IN THE HEAD. THE HEAD REST IS STICKING FORWARD FROM THE REST OF THE PIECE. IT LOOKS LIKE THE PLASTIC PIECE HOLDING THE ROD BROKE CAUSING THE HEAD REST TO SHOOT FORWARD.

11/02/2020
Components: ENGINE
Incident Date: 11/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

ON TWO OCCASIONS WHILE MY WIFE WAS DRIVING, BOTH TIMES WHILE ON A TOWN ROAD, THE VEHICLE SHUT OFF ALMOST LIKE THE VEHICLE HAD ITS IGNITION TURNED OFF. TOTAL LOSS OF POWER TO EVERYTHING ELECTRICAL, LOSS OF POWER STEERING AND BRAKES. SHE WAS ABLE TO GET THE VAN PULLED OVER, AND ONCE SHE WAS ON THE SIDE OF THE ROAD, SHE WAS ABLE TO GET IT STARTED RIGHT AWAY.

10/31/2020
Components: ELECTRICAL SYSTEM
Incident Date: 10/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

AFTER THE VEHICLE IS TURNED OFF, THE TIPM CONTINUES TO RUN THE FUEL PUMP.

10/13/2020
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED BEFORE AGGRESSIVELY RESPONDING. THE CONTACT TOOK THE VEHICLE TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 NJ-37 W, TOMS RIVER, NJ 08755; (732) 481-2586) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE PERSISTED. THE CONTACT STATED LEARNED THAT THE FAILURE WAS RELATED TO THE FUEL PUMP RELAY AND THE TIPM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

10/09/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

FUEL PUMP RELAY INSIDE THE TIPM FAILED, CAUSING CAR TO STALL WHILE IN MOTION WITH LOSS OF POWER STEERING AND POWER BRAKES. IF THIS HAPPENED AT HIGHWAY SPEEDS IT COULD RESULT IN A CRASH. THIS IS A COMMON ISSUE AND OTHER DODGE/CHRYSLER VEHICLES HAVE BEEN RECALLED FOR SIMILAR FAILURES IN 2011 MODELS. SUGGESTED INTERNET FIXES INVOLVE BYPASSING THE FUEL PUMP RELAY WITH A JUMPER THAT COULD RESULT IN FIRE.

09/17/2020
Components: POWER TRAIN
Incident Date: 09/19/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE ATTEMPTING TO PARK ACROSS THE GARAGE DOOR WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE SUDDENLY VIOLENTLY ACCELERATED. THE CONTACT TURNED THE VEHICLE TO THE RIGHT BUT WAS UNABLE TO MOVE THE VEHICLE BACK TO THE LEFT. THE STEERING LOCKED UP AND CRASHED INTO SOMEONE'S GARAGE, AND THE VEHICLE SHUT OFF. THE AIR BAGS DID NOT DEPLOY. THE SHOULDER SEAT TIGHTENED UP. THERE WAS NO INJURY. HOWEVER, THE CONTACT WAS TAKEN TO THE EMERGENCY ROOM FOR OBSERVATION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND WAS TOWED TO THE DUPAGE CHRYSLER DODGE JEEP RAM DEALER, LOCATED AT: 433 E NORTH AVE., GLENDALE HEIGHTS, IL 60139 WHERE THE TECHNICIAN REPAIRED THE FRONT END OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

09/15/2020
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL
Incident Date: 09/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

PROBLEM BEGINS WITH RANDOM DING, ALL DASHBOARD LIGHTS COME ON, SPEEDOMETER/FUEL GAUGE/TACHOMETER DO NOT FUNCTION AT ALL, TURN SIGNALS & HAZARDS DON'T WORK, WIPERS TURN ON BY THEMSELVES FOR A FEW SWIPES AND THEN GO BACK OFF. THIS LASTS A FEW SECONDS AND GOES BACK TO NORMAL. REOCCURS RANDOMLY, LASTING FROM 10 SECONDS TO A FULL DAY OF DRIVING. IT DOESN'T MATTER IF THE VAN IS MOVING OR STILL, JUST STARTED OR BEEN RUNNING- IT HAPPENS VERY RANDOMLY. YESTERDAY, I STARTED THE VAN AND ALL DASH LIGHTS WERE LIT, NO GAUGES WORKED, AND TURN SIGNALS & HAZARDS DID NOT WORK FOR SEVERAL HOURS. TODAY I STARTED IT AND AFTER DRIVING ABOUT 5 MINUTES, FIXED ITSELF AND WENT BACK TO NORMAL.

09/10/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

WHEN STARTING IT SHUTS OFF AND TAKE A FEW TRIES BEFORE STARTING. USING PUSH BOTTOM START HAPPENS EVERYDAY ABOUT 1 MONTH AFTER BUYING IT

09/01/2020
Components: AIR BAGS,SEATS
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

BOTH HEADRESTS DEPLOYED INVOLUNTARILY AND UNEXPECTEDLY WHEN THE IGNITION WAS BEING BEEN TURNED OFF AFTER I PULLED IN THE MY DRIVEWAY. THE VAN WAS STATIONARY AND THERE WAS NO IMPACT OR CAUSE FOR THE DEPLOYMENT/. I WAS IN THE DRIVER'S SEAT THE HEADREST HIT THE BACK OF MY HEAD WITH FORCE. WE WERE UNABLE TO RESET THE HEADRESTS AS THE PLASTIC CLIP HOLDING THE METAL ROD HAD BROKEN ON BOTH HEADRESTS

08/19/2020
Components: SEATS
Incident Date: 06/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG6DR******
Summary

MY 20123 CHRYSLER TOWN AND COUNTRY HAS AN ACTIVE HEAD RESTRAINT HEADREST. IT MOVES FORWARD IN AN ACCIDENT TO LESSEN THE LIKELIHOOD OF WHIPLASH. MY DRIVER'S SIDE HEADREST DEPLOYED (SNAPPED INTO THE FORWARD POSITION) WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS PICKING UP A BAG FROM BEHIND THE DRIVER'S SEAT WHEN THIS HAPPENED. IT WAS STARTLING TO SAY THE LEAST. I WAS NOT HURT, BUT I HAVE READ THAT OTHERS WHO WERE ACTUALLY SITTING IN THE DRIVER'S SEAT HAVE BEEN HURT DUE TO THE HEADREST HITTING THEM IN THE BACK OF THE HEAD. I LOOKED AT THE MECHANISM THAT RELEASES THE SPRING-LOADED HEADREST, AND IT WAS BROKEN. SEVERAL PIECES OF BROKEN PLASTIC WERE AT THE BOTTOM OF THE HEADREST BOX, AND A METAL BAR THAT SERVES TO HOLD THE HEADREST IN THE NORMAL POSITION WAS AT AN ANGLE WITH BROKEN PLASTIC AROUND IT. IT'S PRETTY CLEAR THAT THE PLASTIC RETAINED THE METAL BAR, AND THIS PLASTIC SIMPLY BROKE AND RELEASED THE HEADREST TO SPRING FORWARD. IN MY ESTIMATION, THE PLASTIC HOLDING THE BAR WAS INSUFFICIENT IN STRENGTH TO SERVE ITS FUNCTION RELIABLY LONG-TERM. IT'S A BAD DESIGN. FORUMS ON THE INTERNET CONFIRM THAT THIS FAILURE IS NOT INFREQUENT AND SOMETIMES HARMFUL TO THE PERSON IN THE SEAT. THE COST OF REPLACEMENT OF THE HEADREST IS ABOUT $700. I WOULD ESTIMATE THAT THE REPAIR WOULD TAKE AN EXPERIENCED TECHNICIAN ABOUT 15 MINUTES, SO THE HEADREST MUST BE QUITE PRICEY. SINCE THE HEADREST IS FUNCTIONALLY IN THE SAME CATEGORY AS AN AIRBAG, AND SINCE IT CAN CAUSE PHYSICAL HARM WHEN IT SUDDENLY BREAKS FOR NO CAUSE OTHER THEN DESIGN FAILURE, I BELIEVE THAT THE HEADREST SHOULD BE RECALLED. CONSUMERS SHOULD NOT BEAR THE BURDEN OF REPAIRING A FAULTY DESIGN IN A SAFETY SYSTEM.

08/19/2020
Components: SEATS
Incident Date: 08/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

ACTIVE HEAD RESTRAINT ON FRONT PASSENGER SEAT DEPLOYED UNEXPECTEDLY WITH NO CAUSE OR WARNING. VEHICLE WAS STATIONARY.

08/09/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

DRIVERS SIDE SLIDING DOOR 'DOOR AJAR' SENSED DURING WARM/HOT DAYS. WHILE DRIVING DOOR TRIES TO RE-LATCH, LIGHTS COME ON, AND CHUMMING IS HEARD CONTINUOUSLY THROUGHOUT THE DRIVE. SOMETIMES THE DOOR TRIES TO RE-LATCH WHEN JUST SITTING IN THE DRIVEWAY WITH KEYS OUT OF THE IGNITION. THE LOCAL DEALERSHIPRAN A DIAGNOSTIC WITH MULTIPLE CODES: I 121300, B19ED, B2501, B2506, B19E0, B2509, B19CD. THEY TOLD ME TO REPLACE THE TRACK WIRE BUNDLE. I REPLACED THE DOOR TRACK WIRE RUN WITH NEGATIVE RESULTS. I'VE SWAPPED THE SLIDING DOOR MOTOR MODULE AND THE DISCREP REMAINS WITH THE DRIVERS SIDE. I'VE SWAPPED THE DOOR WIRING LOGIC MODULE AND THE DISCREP REMAINS WITH THE DRIVERS DOOR. I'VE REPLACED THE LATCH ACTUATOR MOTOR AND THE WHOLE LATCH ACTUATOR ASSEMBLY WITH NO CHANGE TO THE DISCREPANCY. I BELIEVE IT TO BE A WIRING ISSUE IN THE DOOR PANEL. THE DOOR CHIMING AND LIGHTS FLASHING WHILE DRIVING IS EXTREMELY DISTRACTING AND IF IT'S A WIRE ISSUE I DON'T WANT IT TO CATCH FIRE. THIS IS AN ONGOING ISSUE WITH AN UNKNOWN FIX.

08/01/2020
Components: AIR BAGS,SEATS
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

WE WERE DRIVING DOWN THE HIGHWAY DIDN'T HIT ANYTHING AND THE HEADREST AIRBAG DEPLOYED. WE WERE STARTING TO SLOW DOWN TO TURN AND THE HEADREST AIRBAG DEPLOYED

07/28/2020
Components: UNKNOWN OR OTHER
Incident Date: 07/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

I HAVE PROBLEMS WITH THE AC NOT WORKING, AS I BROUGHT IT TO THE DEALER FOR THE LIFETIME WARRANTY FOR A POOR DESIGN. IT SITS OVER THE REAR WHEEL WHICH LETS ROAD DEBREE. THIS IS A KNOWN ISSUE HAS BEEN FOR OVER 20 YEARS AND HAS NEVER BEEN CORRECTED.

07/28/2020
Components: SEATS
Incident Date: 07/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

BOTH HEADRESTS DEPLOYED INVOLUNTARILY AND UNEXPECTEDLY WHEN THE IGNITION WAS BEING BEEN TURNED OFF AFTER I PULLED IN THE MY DRIVEWAY. THE VAN WAS STATIONARY AND THERE WAS NO IMPACT OR CAUSE FOR THE DEPLOYMENT/. I WAS IN THE DRIVER'S SEAT THE HEADREST HIT THE BACK OF MY HEAD WITH FORCE. WE WERE UNABLE TO RESET THE HEADRESTS AS THE PLASTIC CLIP HOLDING THE METAL ROD HAD BROKEN ON BOTH HEADRESTS.

07/24/2020
Components: ENGINE
Incident Date: 07/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

INTERMITTENTLY, WHILE I'M DRIVING OR EVEN IN PARK SOMETIMES, MY VAN WILL SHUT OFF. SOMETIMES IT WILL TURN BACK ON (ON ITS OWN) OR I HAVE TO CRANK THE ENGINE BACK ON, EITHER BY PUTTING IT IN PARK AND TURNING KEY OVER OR PUTTING MY VEHICLE IN NEUTRAL AND TURNING IT BACK ON THAT WAY. IT'S HAPPENED IN MULTIPLE PLACES, MULTIPLE TIMES - WHILE STATIONARY, DRIVING ON CITY STREET OR DRIVING 70 MPH ON THE INTERSTATE. IT IS VERY UNSAFE!

07/06/2020
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 07/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

VAN HAS SHUT OFF RANDOMLY 4 TIMES NOW. THE FIRST THREE TIMES WAS WHILE SITTING STILL. IT STARTED RIGHT BACK UP THE FIRST TIME BUT TOOK AWHILE TO START UP THE SECOND TIME. THE THIRD TIME IT ALSO STARTED RIGHT BACK UP. THE LAST TIME IT SHUT OFF WHILE DRIVING THROUGH TOWN AT ABOUT 35 MPH. LOST ALL BRAKING AND STEERING. VAN WILL NOT START BACK UP.

07/02/2020
Components: POWER TRAIN
Incident Date: 06/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

WHILE DRIVING, WE HEARD A LOUD NOISE LIKE RATTLING COMING FROM THE ENGINE AREA. I THOUGHT IT WAS A BAD A/C CLUTCH SO I TURNED OFF THE A/C BUT THE SOUND CONTINUED ONLY NOT AS LOUD. WHEN I TURNED THE A/C UNIT ON...THE SOUND BECAME LOUDER SO I TURNED OFF THE A/C TO ARRIVE AT DESTINATION. I LATER TOOK MY VEHICLE TO THE DEALERSHIP WHO SAID THE FLEXPLATE HAD TO BE REPLACED. A WEEK LATER I RECEIVED A SECOND CALL THAT THE TIPM HAD TO BE REPLACED AS WELL. UPON RESEARCH, I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS OF THIS VEHICLE TYPE SPANNING THE YEARS 2012-2014 WITH A HIGH NUMBER OF PROBLEMS WITH THE SAME TWO PARTS. I DO BELIEVE THESE PARTS ARE DANGEROUS AND FAULTY OR AN INVESTIGATION LEADING TO THE CAUSE SHOULD BE DONE. I CONSIDER MYSELF LUCKY THAT MY VEHICLE DID NOT SHUT OFF ON A HIGHWAY OR DANGEROUS CONDITION AS I HAVE HEARD THESE TYPE VEHICLES DOING THAT TO OTHERS IN THEIR TESTIMONIALS. I WILL RECEIVE THE REPAIR RECEIPT DOCUMENTATION FROM THE DEALERSHIP TO PROVE THE PARTS REPLACEMENT TO VERIFY MY TESTIMONIAL. *TR

06/22/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

MY 2013 TOWN N COUNTRY VAN IS HAVING AN OVERHEATING PROBLEM AND NOW I HAVE BEEN TOLD IT HAS BLOWN HEAD GASKETS AND NEEDS A POSSIBLE NEW MOTOR. IT IS ONLY 7 YEARS OLD HOW IS THIS POSSIBLE. IT HAS NOT BEEN MISUSED. *TR

06/17/2020
Components: SEATS,UNKNOWN OR OTHER
Incident Date: 06/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

HEAD REST ON THE DRIVER'S SIDE POPPED OPEN FOR NO REASON. I HAD JUST ENTERED THE CAR, CLOSED THE DOOR, AND THE HEAD REST POPPED OPEN AGAINST MY HEAD. I SEE THAT THIS DEVISE IS PART OF THE ANTI WHIP LASH SYSTEM IN THE EVENT OF A CRASH. BUT THERE WAS NO ACCIDENT AND THE CAR WAS STATIONARY IN A PARKING LOT OF A STORE. *TR

06/05/2020
Components: SEATS
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

HEADREST SAFETY FEATURE OF DEPLOYING FORWARD ACTIVATED WITHOUT CAUSE WHILE DRIVING AND NO OUTSIDE CONTACT WAS MADE. *TR

06/01/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TOTAL INTEGRATED POWER MODULE MY VAN WAS HAVING PROBLEMS STARTING THEY LACKED INTELLIGENCE BY TELLING ME IT WAS BECAUSE I NEEDED A TUNE UP AND SOME OTHER MINOR FIXES 2 DAYS LATER IT WON'T START AGAIN. *TR

05/29/2020
Components: ENGINE
Incident Date: 04/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

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

05/15/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG5DR******
Summary

MY HEADREST ON MY WIFE'S 2013 TOWN AND COUNTRY EXPLODED WHILE WE WERE PARKED AND INSIDE THE VEHICLE WAITING ON MY SON TO COME OUT OF THE HOTEL. IT HIT ME SO HARD, I LITERALLY SAW STARS AND IT STUNNED ME...I DIDN'T REALLY KNOW WHAT HAD HAPPENED...WE WERE IN LAKELAND WHEN THIS HAPPENED AT THE LAKELAND CONVENTION CENTER PICKING UP OUR SON WHO WAS PARTICIPATING IN THE STATE SCIENCE FAIR. AFTER THE HEADREST, IT TOOK A LITTLE BIT TO GET MY SENSES BACK...AFTER MY SON CAME OUT, WE HEADED BACK TOWARDS HOME WHICH WAS ABOUT HOUR AND 15 MIN RIDE BACK.. I HAD MY WIFE CHECKING THE INTERNET TO SEE WHAT IF WHAT WE HAD EXPERIENCED HAD HAPPENED TO OTHERS BUT WE HAD NO INTERNET MOST OF THE DRIVE..I TOOK SOME MEDICATION FOR HEADACHE AND NECK, WHEN I GOT HOME...SPENT TIME AFTER ARRIVING HOME AND THE NEXT MORNING DOING RESEARCH TO FIND THAT THERE HAD BEEN MULTIPLE INCIDENTS OF HEADRESTS EXPLODING AND PEOPLE BEING HURT...I MADE AN APPOINTMENT WITH DR WHO PRESCRIBED SOME MEDICATION, THE TO CHIROPRACTOR---BEEN SEEING HIM SINCE THAT TIME..I HAVE DOCUMENTS OF VISITS UP TO THIS POINT. I SPOKE TO CHRYSLER TO BEGIN WITH AND THEY TOLD ME IT WASN'T THERE RESPONSIBILITY AND I WOULD HAVE TO PAY TO HAVE REPLACED....I TOLD THEM THAT I WASN'T GOING TO PAY FOR IT---I WAS GIVEN A NUMBER TO SPEAK WITH SOMEONE AT CHRYSLER...THEY SENT AN INDEPENDENT PERSON TO DO SOME DIAGNOSTICS AND TESTING AND INFORMED ME THAT IT WAS CHRYSLERS FAULT AND THAT THEY WOULD PAY TO HAVE HEADRESTS REPLACED. ALL I CAN SAY IS THAT I CAN SEE HOW SOMEONE'S NECK CAN GET BROKE. THE IMPACT WAS SEVERE, ENOUGH TO STUN ME AND I AM A BIG MAN--6/4 380 POUNDS--I THOUGHT THAT SOMEONE HAD HIT US FROM BEHIND IT WAS SO HARD... I HAVE BEEN AT CHIROPRACTOR FOR OVER A YEAR--DIFFERENT TIMES AS IT WOULD BE BOTHERING ME...SEEMS TO BE AN ONGOING ISSUE--I HOPE THAT THIS ISSUE CAN BE ADDRESSED*DT*DT*JB *JS *TR

05/13/2020
Components: POWER TRAIN
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

POWER TRAIN STOPPED WORKING IN THE MIDDLE OF A PUBLIC STREET WHILE IN MOTION, HAD TO REPLACE TRANSMISSION. *TR

04/18/2020
Components: AIR BAGS
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

PASSENGER FRONT HEAD REST EXPLODED WHILE CLEANING. STATIONARY IN GARAGE. *TR

04/07/2020
Components: ELECTRICAL SYSTEM
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE HORN CANNOT HONKED BY PRESSING THE STEERING WHEEL COVER. IT SEEMS THAT THE CLOCK SPRING OR THE HORN SWITCH IN THE STEERING WHEEL ARE DEFECTIVE. BOTH FUSES FOR THE HORN ARE GOOD. THE HORN STILL WORKS WHEN THE PANIC BUTTON IS PRESSED ON THE REMOTE KEY FOB.

03/10/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED DURING THE FAILURE. THE CONTACT STATED THAT INTERMITTENTLY THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO ROBERSON MOTORS LOCATED AT (3100 RYAN DR SE, SALEM, OR 97301), WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

03/09/2020
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

CAR DIES/STALLS AT RANDOM WHEN MOVING. HAVE BEEN GOING 70 MPH DOWN THE RD AND IT HAS HAPPENED. WHEN THIS HAPPENS IT CAUSES US TO LOSE POWERED STEERING. THIS IS EXTREMELY DANGEROUS! IT HAS STALLED/DIED AT VARIOUS SPEEDS. SOMETIMES SOON STARTING THE VEHICLE WILL DIE RIGHT AWAY. ALTERNATOR HAS BEEN REPLACED AND THAT IS NOT THE ISSUE.

03/09/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

DOOR ON DRIVERS SIDE FRONT AND DOOR ON PASSENGER REAR SLIDING DOOR DOES NOT LOCK. YOU CAN NO LOCK WITH KEY FOB ON EITHER DOOR OR YOU CANNOT EVEN LOCK MANUALLY ON PASSENGER SIDE SLIDING DOOR. THIS IS A SECURITY SAFETY ISSUE AND NEEDS TO BE ADDRESSED.

02/28/2020
Components: SEATS
Incident Date: 01/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GGXDR******
Summary

WHILE DRIVING ON I-70 IN COLORADO MY DRIVER SIDE HEADREST AIRBAG DEPLOYED IN MY 2013 TOWN & COUNTRY MINI-VAN. THERE WAS NOTHING HAPPENING, WE DID NOT HIT ANYTHING, THERE WERE NO BUMPS OR REASONS FOR IT TO DEPLOY. IT STRUCK ME HARD IN THE BACK OF THE HEAD CAUSING WHIPLASH. WE PULLED OVER AND THE HEAD REST LOCKING PIN AND COME OUT OF THE INSIDE OF THE HEADREST. THE REASON WAS THE PLASTIC HOOKS HOLDING IT HAD BROKEN. WE PULLED IT TOGETHER AND WRAPPED IT WITH A STRAP.*DT*JB

02/24/2020
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 02/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

I WAS DRIVING AND THE VAN SHUT OFF AND LOST ALL POWER WHEN GOING 60 MPH. I LOST CONTROL OFF THE BRAKES, POWER STEERING, ALL ELECTRICAL AND ENGINE POWER WAS GONE.

02/10/2020
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

THE ENGINE SEIZES WITHOUT WARNING. IT SIMPLY SHUTS OFF. THIS EFFECTIVELY LIMITS BOTH THE BREAKING AND THE POWER STEERING. THIS IS DANGEROUS AS THERE ARE NO WARNING LIGHT INDICATORS, NO AUDIBLE NOTIFICATIONS, NO ERROR CODES. GOING 70 MPH WE WERE NEARLY KILLED WHEN THE MOTOR DIED AND WE LOST OUR BREAKING AND STEERING ABILITY. THIS HAS HAPPENED ON MULTIPLE OCCASIONS WITH NO RHYME NOR REASON. LONG TRIPS OR SHORT, FAST OR SLOW, INTERSTATE OR IN TOWN. IT NEEDS TO BE ADDRESSED AS THIS IS A MAJOR ISSUE. A CURSORY GLANCE AT INTERNET FORUMS WILL REVEAL THAT MINE IS NOT SIMPLY AN ISOLATED EVENT.

02/08/2020
Components: ELECTRICAL SYSTEM,SEATS,ENGINE
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

THE DOORS LOCK AND TRUNK DOESN'T TAKE THE LOCK. SOUND FRONT SUSPENSION, FRONT SEAT ADJUSTMENT, CAN'T USE HAND FREE SYSTEM

02/04/2020
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

WHEN DRIVING VEHICLE, ENGINE SUDDENLY DIES AND MOST TIMES WILL NOT START. ENGINE WILL SOMETIMES START AND MOST TIMES WILL NOT. FURTHER INVESTIGATION FINDS THAT FUEL PUMP RELAY IS NOT ALWAYS WORKING. THIS IS EXTREMELY DANGEROUS WHEN THIS OCCURS WHILE DRIVING AND STEERING AND BRAKING BECOME VERY DIFFICULT.

02/04/2020
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 10/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE VAN RANDOMLY SHUTS DOWN WHILE DRIVING THIS MAKES IT HARD TO STEER AND COULD CAUSE AN ACCIDENT BECAUSE OF THE POWER LOSS AND STEERING. THE VAN MUST BE SHIFTED INTO NEUTRAL OR PARK TO RESTART. THIS CAN BE VERY DIFFICULT ESPECIALLY ON THE HIGHWAY. SOMETIMES IT SMELLS LIKE AN ELECTRICAL FIRE. IT HAS BEEN LOOKED AT BY SEVERAL MECHANICS WITH NOTHING FOUND. *LN*JB

01/27/2020
Components: ENGINE
Incident Date: 01/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE DRIVING AT APPROXIMATELY 70 TO 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS DRIVEN SAFELY TO THE RESIDENCE. HOWEVER, WHILE ATTEMPTING TO RESTART THE VEHICLE SEVERAL DAYS LATER THE VEHICLE FAILED TO START UP. THE VEHICLE WAS TOWED TO PINCKNEY CHRYSLER, DODGE DEALER 1295 EAST MAIN 36 STREET PINCKNEY, MI 48169, PHONE NUMBER: 734-878-3154 TO HAVE A DIAGNOSTIC TEST PERFORMED. THE DIAGNOSTIC LOCATED THE FAILURE CODE AT THE TOTAL INTEGRATED POWER MODULE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE INTEGRATED POWER MODULE RECALL. A CASE WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

01/23/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 08/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

ON AUGUST 14 , 2019 MY VAN BROKE DOWN ON THE INTERSTATE. A FEW HOURS LATER MY CAR STARTED BACK UP. I CONTINUED TO DRIVE MY CAR UNTIL ABOUT 2 WEEKS LATER IT BROKE DOWN AGAIN ON THE INTERSTATE. SINCE THAT TIME I HAVE HAD OVER 10 BRAKE DOWNS THAT OCCURED INTERMITTENTLY WITHOUT ANY SORT OF PATTERN TO THE FREQUENCY OR SERVERITY. MY CAR STALLED WITHOUT WARNING AND SHUT DOWN WHILE IN MOTION. MY CAR LOSS POWER AND BECAME HARD TO STEER AND THE BRAKE ASSIST SHUT DOWN. THERE WERE NO WARNING LIGHTS, SOUNDS, OR VISUAL CUES TO INDICATE ANY SORT OF PROBLEMS. BECAUSE OF THIS SUDDEN SHUT DOWN IT HAS BECOME EXTREMELY DANGEROUS AND ALARMING TO THE SAFETY OF MYSELF AND FAMILY TO DRIVE. AFTER THE FIRST TWO INCIDENTS I TOOK MY CAR TO THE CHRYSLER DEALERSHIP, AND PAID FOR A DIAGNOSTIC TEST. THEY CONCLULED THAT THEY COULD NOT DUPLICATE STALLING CONDITIONS AND THEREFORE NO RESOLUTION TO THE PROBLEM WAS GIVEN. AFTER THE PROBLEM CONTINUED I TOOK MY CAR TO ANOTHER LOCAL REPAIR SHOP. THEY ADVISE ME OF SEVERAL POSSIBLE PROBLEMS BASED ON THE CHECK ENGINE CODE. I HAVE SPENT COUNTLESS OF HOURS AND MONEY TO FIND OUT WHAT IS WRONG WITH MY VAN. I HAVE BEEN GIVEN VARIOUS RECOMMENDATION: REPLACING THERMOSTATE, GASKETS AND COOLANT TEMP SENSOR, ERG VALVE REPLACEMENT, BAD ICM, BAD ESC MODULE, BAD KEY FOB, BAD IGNITION NODE, CRANK SENSORS, MODULE COIL PACK, TIPM REPLACEMENT AND THE LIST GO ON AND ON. TO RESOLVE THIS PROBLEM, I WOULD APPRECIATE THAT CHRYSLER CORPORATION PIN POINT THE PROBLEM AND PROVIDE A REPAIR OPTION THAT DOES NOT REQUIRE ME TO REPLACE EVERY SINGLE PART OF MY VEHICLE TO BE ABLE TO SAFELY DRIVE AGAIN. I NEED TO KNOW WHAT PRE-EXISTING PROBLEMS THAT YOU ARE AWARE OF THAT HAS CAUSED THE 2013 CHRYSLER TOWN AND COUNTRY TO STALL RANDOMLY AND TO START BACK UP AFTER 30 MINUTES. I HAVE CONTACTED CHRYSLER AND WAS PROVIDED A CASE NUMBER.

01/13/2020
Components: POWER TRAIN
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TRANSMISSION SLIP WHEN YOU TRY TO PARK ON AN INCLINED STREET VERY DIFFICULT TO PARK. HAD IT AT THE DEALER AND THEY KEEP TELLING ME ,THAT'S NORMAL.

01/10/2020
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION SWITCH, THEY KEY WOULD NOT PROPERLY TURN CAUSING MULTIPLE ATTEMPTS UNTIL THE VEHICLE WAS ABLE TO START. LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150; PHONE NUMBER: (734) 525-5000, WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

01/08/2020
Components: AIR BAGS
Incident Date: 05/05/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO MARINA AUTO GROUP LOCATED AT 765 RIDGE RD 943 RIDGE RD, WEBSTER, NY 14580, (866)681-0102, FOR CONFIRMATION OF THE RECALL. THE CONTACT STATED THAT THE RECALL NOTICE WAS PROVIDED TO THE MECHANIC. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS AGAIN INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

01/05/2020
Components: ENGINE
Incident Date: 01/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

OIL FILTER HOUSING / OIL FILTER ADAPTER - OIL LEAK OIL LEAKS ONTO ENGINE DUE TO FAULTY DESIGN ON ALL 2011 - 2014 TOWN & COUNTRY MODELS. THE ONLY FIX IS REPLACEMENT OF THE ADAPTER HOUSING WHICH IS 4 HOURS LABOR AND ROUGHLY $150 PART FROM DEALER. DEALER WANTS OVER $700 AND CLAIMS THEY DO TWO OF THESE PER DAY. THIS PENSTAR 3.6L ENGINE IS USED ON ALL TOWN & COUNTRY, JEEP GRAND CHEROKEE, AND RAM 1500S.

01/02/2020
Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 24CRC1BG5D5******
Summary

WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON

12/28/2019
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 12/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS THE ISSUE.) EVEN WITH THE NEW BATTERY CAR WOULD NOT WANT TO START AFTER BEING PARKED A FEW HOURS OR OVERNIGHT, ESPECIALLY IN VERY COLD WEATHER. CAR CRANKS BUT NOT START UNTIL AFTER SEVERAL TRIES OF TURNING WOULD START TO RUN THEN SHUT OFF AFTER A MINUTE THEN WOULD START AFTER A FEW TIMES OF STALLING OR TURNING OFF. CAR HAS STALLED AND/OR REFUSED TO START SEVERAL TIMES WITH MY CHILDREN IN THE VEHICLE LEAVING US STRANDED A FEW TIMES AND INCONVENIENT AND UNSAFE FOR MY 4 AND 5 YEAR OLDS, ESPECIALLY MY 4 YEAR OLD WHO IS A TYPE ONE DIABETIC. CAR HAS HAD DIFFICULTY ACCELERATING AND HAS STALLED ON MAJOR STREETS AND HIGHWAYS AND I HAVE REQUIRED ROADSIDE ASSISTANCE ON THREE OCCASIONS IN THE LAST TWO WEEKS CONCERNING THIS ISSUE THAT I HAVE TAKEN MY VEHICLE TO THREE DIFFERENT MECHANICS AND ALL SAY THE FUEL PUMP RELAY AND ONE SAID POSSIBLY THE FUEL PUMP OR FUEL PUMP RELAY AND THERE IS A HISTORY OF THIS ISSUE WITH THIS VEHICLE AND THERE HAVE BEEN RECALLS IN 2012 CONCERNING THE SAME ISSUE AND PART THE FUEL PUMP RELAY, HOWEVER THERE HAS BEEN NO RECALL FOR THE 2013 TOWN AND COUNTRY YET THE JEEP GRAND CHEROKEE AND DODGE RAM ALREADY OFFERED RECALLS FOR THE SAME ISSUE AND YEAR. MANY PEOPLE WITH THE 2013 TOWN AND COUNTRY ARE EXPERIENCING THE SAME ISSUE WITH THE FUEL PUMP RELAY AND WE SHOULD BE OFFERED A RECALL AS WELL FOR THIS FAULTY PART WHICH IS DANGEROUS BECAUSE IT CAN CAUSE A VEHICLE TO STOP AND /OR NOT START AT ANYTIME.

12/27/2019
Components: SEATS
Incident Date: 06/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

HEADREST EXPLODED WITH BROKEN PIECES SITTING IN MY DRIVEWAY. VAN WAS SITTING IN MY DRIVEWAY.

12/17/2019
Components: POWER TRAIN
Incident Date: 12/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO ZEIGLER CHRYSLER DODGE JEEP RAM OF DOWNERS GROVE (2311 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 241-5500) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

12/12/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

WHEN TRYING TO START MY VAN ALL THE DASH LIGHTS COME ON BUT THE VAN WILL NOT START AND THE ETC LIGHT COMES ON. THERE IS A CLICKING SOUND IN THE FUSE BOX AND THE BRAKE LIGHTS DO NOT LIGHT UP WHEN THE PEDAL IS PUSHED. TOOK IT TO THE MECHANIC WHO STATED THERE IS A PROBLEM WITH THE FUEL PUMP. THERE IS CURRENTLY A RECALL ON THE FUEL PUMP RELAY FOR CERTAIN TOWN & COUNTRY VANS BUT FOR SOME REASON DOES NOT INCLUDE THIS PARTICULAR ONE.

12/11/2019
Components: AIR BAGS
Incident Date: 12/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

SENSOR LIGHT COMING ON AND STAYING ON WHEN CAR IS MOVING THEN OFF THEN BACK ON WHEN IDLING

12/02/2019
Components: POWER TRAIN
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE RESTARTED AFTER A WHILE AND FUNCTIONED NORMALLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO I-77 CHRYSLER JEEP DODGE RAM (435 S CHURCH ST, RIPLEY, WV 25271, (304) 514-7077), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FUEL PUMP WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

11/25/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

MY ENGINE LIGHT KEEPS APPEARING AFTER ALMOST 3 YEARS OF OWNING THIS VEHICLE. IT USUALLY OCCURS WHEN I TURN ON THE HEATING SYSTEM AND HAVE ALREADY BEEN IN MOTION FOR AWHILE. TYPICALLY WHILE DRIVING ON THE HIGHWAY. THE LAST OCCURRENCE WAS CITY DRIVING BUT AGAIN WHEN THE HEATING SYSTEM WAS TURNED ON. I HAVE MY VEHICLE AT THE SHOP AGAIN AND THE MECHANIC IS SAYING IT IS SOMETHING REGARDING THE OIL. SOMETHING ABOUT A VACUUM. I ALSO ASSUME THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. WITHIN THE FIRST FEW DAYS OF OWNING MY VEHICLE IT WAS BACK AT THE DEALERSHIP FOR 2 WEEKS. THE RADIO ALWAYS TURNS OFF ON IT'S OWN AND SOME OF THE DASH COMPONENTS. WHICH IT STILL DOES ALMOST 3 YEARS INTO OWNING THIS VEHICLE.

11/21/2019
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

CAR CONTINUE TO TURN OFF. ENGINE AND ELECTRIC PROBLEM AS WELL. TOOK IT TO NUMEROUS AUTO REPAIR SHOPS AND WAISTED A LOT OF MONEY. NOTHING GOT FIXED SAID IT'S A MANUFACTURING PROBLEM, MECHANICS TRY TO FIX BUT FAILED TO DO TO IT'S A MANUFACTURING PROBLEM. RECALL THESE VANS!!! KIDS ARE IN THESE VAN'S AND THEY JUST CUTT OFF IN THE MIDDLE OF THE HIGHWAY AND I'VE CHANGED OUT EVERYTHING, NOTHING WORKS! SHUTS OFF RANDOMLY IN THE STREETS AND HIGHWAYS! BIG SAFETY HASSARD!! RECALL THEM ALL! MY COUSIN HAS A DODGE ONE AND IT DOES THE EXACT SAMETHING.

11/14/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED CAROLINA CHRYSLER DODGE JEEP RAM (LOCATED AT 1001 HALSTEAD BLVD, ELIZABETH CITY, NC 27909, 252-335-0724) AND WAS INFORMED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER FOUR. THE VEHICLE'S COIL AND PLUG WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT FOUND A TSB FOR NHTSA ID NUMBER: 10136484 (FUEL SYSTEM, GASOLINE, ENGINE, FUEL SYSTEM, OTHER) THAT RELATED TO THE FAILURE. THE MANUFACTURER STATED THAT DUE TO THE DATE THE VEHICLE WAS MANUFACTURED, IT WOULD NOT BE COVERED UNDER THE TSB. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.

11/03/2019
Components: AIR BAGS
Incident Date: 10/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG4DR******
Summary

AIRBAG STAYS ON.HAD IT CHECKED AN RESET.CAME BACK ON DAY LATER.CAN BE IN MOTION OR PARKED ON MY CARPORT.NOT ON RECALL LIST.

10/31/2019
Components: ENGINE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

I KEEP GETTING THE SAME MISFIRE CODES 0306 0303. I'VE CHANGED COILS AND SPARKPLUGS AND STILL, THE CHECK ENGINE LIGHT STAYS ON.

10/28/2019
Components: ENGINE
Incident Date: 10/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

CHECKED OVER VEHICLE AND CONFIRMED CUSTOMER COMPLAINT. ACTIVE CODE CYLINDER TWO MISFIRE. SWAPPED COIL AND PLUG. MISFIRE REMAIN. PERFORMED COMPRESSOR TEST AND FOUND CYLINDER TWO HAS 105 PSI OF COMPRESSION (LOW). FAULT/WARPED LEFT SIDE CYLINDER HEAD. LEFT SIDE CYLINDER HEAD NEEDS REPLACEMENT.

10/19/2019
Components: SEAT BELTS,SEATS,ENGINE
Incident Date: 03/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

THE SEAT BELT RELEASE IS STICKING AND WON'T CLAMP THE SEAT BELT. ENGINE HAD A SLIGHT TICK WHEN PURCHASED AN TUCKING HAS BECAME WORST. ELECTRICAL DVD IS SHORT AND WON'T OPERATE. SIDE PANEL ON VAN AND MODERN LIKE MINE MISSING.

10/17/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

HAVING ISSUES WITH THE WIRELESS IGNITION MODULE. BUTTONS ON THE REMOTE EITHER DON'T WORK OR DON'T WORK RIGHT. ALSO ASSOCIATED BUTTONS IN THE VEHICLE, EITHER DON'T WORK OR DON'T WORK RIGHT. THERE WAS S RECALL ON THE 2008-2010 MODELS OF THESE SAME VEHICLES, FOR SIMILAR PROBLEMS. THERE MAY NOT BE A RECALL NOW, BUT THERE MAY BE ONE SOON. I CAN'T WAIT FOREVER ON A RECALL, I'M GOING TO HAVE TO GET THIS FIXED WHEN I HAVE THE CASH TO DO SO. DON'T KNOW IF ANY OTHER WAY TO DEAL WITH IT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/14/2019
Components: AIR BAGS,SEATS
Incident Date: 08/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

A YEAR AGO THE FRONT OF THE HEADREST ON THE PASSENGER SEAT POPPED OUT WHILE DRIVING ON A CITY STREET. I ATTEMPTED TO PUSH IT BACK IN LATER BUT IT WOULD NOT STAY. I RECENTLY LEARNED THAT THE PIECE THAT HOLDS IT INTO PLACE WAS PLASTIC, AND IT BROKE. I AM NOW CONCERNED WITH THIS HAPPENING ON THE DRIVER SIDE. IN ADDITION, THE HEADREST CANNOT BE REPAIRED.

10/13/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

FOR THE SECOND TIME IN ABOUT 4 YEARS, THE LEFT REAR DOOR HAS FAILED UNEXPECTEDLY. THE DOOR IS USED NORMALLY AND JUST STOPPED WORKING. WE STOPPED AT A STORE AND THE LEFT REAR DOOR DID NOT WORK AT ALL. IT HAD WORKED EARLIER IN THE DAY. THERE IS NO DAMAGE TO THE DOOR AND NOTHING HAPPENED TO THE DOOR TO BELIEVE IT WOULD BE THE CAUSE OF THE FAILURE.

10/06/2019
Components: AIR BAGS
Incident Date: 10/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG3DR******
Summary

AIR BAG LIGHT TURNS ON AND STAYS ON FOR MOST OF THE TIME WHILE DRIVING SOMETIMES SHUTS OFF AND THEN IN A FEW MINUTES TURNS BACK ON THIS HAPPENS ALMOST EVERY DAY

10/05/2019
Components: SEAT BELTS
Incident Date: 10/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

THIRD ROW MIDDLE SEATBELT DOES NOT ENGAGE RATCHETING LOCKING MECHANISM TO PROPERLY PROTECT PASSENGERS MAKING IT UNSAFE FOR CARSEATS AND PASSENGERS ALIKE.

09/25/2019
Components: SEATS
Incident Date: 09/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

WHILE GETTING OUT OF OUR VAN, THE PASSENGER SIDE ACTIVE HEAD RESTRAINT DEPLOYED. AFTER SEARCHING ONLINE, IT APPEARS THAT THIS IS AN ONGOING ISSUE WITH THE VEHICLE. FORTUNATELY, NO ONE WAS HURT BUT COULD HAVE EASILY BEEN WORSE.

09/19/2019
Components: ELECTRICAL SYSTEM
Incident Date: 09/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT VEERED THE VEHICLE TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF, WAITED FOR APPROXIMATELY FIVE MINUTES, TURNED THE VEHICLE BACK ON, AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE INTERMITTENTLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. PALMEN MOTORS DODGE CHRYSLER JEEP RAM (5431 75TH ST, KENOSHA, WI 53142, (262) 671-1935) WAS CONTACTED AND STATED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

09/18/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

MY FRIEND AND I HAD JUST FINISHED SHOPPING AT THE MALL. I DOUBLE CLICKED MY FOB TO OPEN THE VEHICLE (MINI-VAN) TAILGATE AND IT OPENED AS USUAL. I REACHED IN TO ARRANGE SOME PACKAGES AND WAS SUDDENLY HIT "HARD" ON THE TOP OF MY HEAD. THE TAILGATE CONTINUED PUSHING HARD DOWNWARD WITH AN ADDITIONAL FORCE. MY ONLY ESCAPE WAS TO DROP AND ROLL AWAY FROM IT. THIS PUT ME INTO THE DRIVE THRU LANE FOR ENTERING TRAFFIC. FORTUNATELY NO CARS WERE ENTERING AT THAT INSTANT, HOWEVER PEOPLE DRIVING THROUGH WERE STOPPING TO CHECK IF I WAS OK; NOT TO MENTION OTHER IMPATIENT ONES HONKING THEIR HORNS TO GET TRAFFIC MOVING AGAIN!. WHEN I ARRIVED HOME, I TRIED TO REPEAT THE PROCESS WHILE MY WIFE RECORDED IT ON HER CELL PHONE. THE TAILGATE/DOOR APPEARS TO SNAP ABOUT HALF WAY DOWN, THEN MOMENTARILY STALL WHILE THE POWER MECHANISM ENGAGES TO ENSURE COMPLETE CLOSURE OF THE DOOR. I HAVE REPORTED THIS TO CHRYSLER (COMPLAINT NUMBER 63236930), BUT HAVE NOT RECEIVED ANY RESPONSE. TO CONCLUDE, THE PROBLEM WAS A RESULT OF A FAILED LIFT-GATE AIR CYLINDER. I HAVE SINCE HAD THIS REPLACED. THIS IS A REAL HAZARD AND PAINFUL AS WELL. CHRYSLER AND/OR ANY OTHER MANUFACTURER SHOULD HAVE A SAFER LATCH OR INTER-LOCK SYSTEM TO ENSURE THAT THIS WILL NOT HAPPEN. THIS DESIGN IS JUST WAITING TO FAIL. IT CAN'T BE THAT DIFFICULT TO DESIGN A SIMPLE/SAFE LATCH. COST CAN'T BE A CONCERN; JUST LOOK WHAT THESE VANS ARE SELLING FOR.

09/17/2019
Components: POWER TRAIN
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

THE VEHICLE SHIFTS ROUGHLY FROM R TO D AND D TO R. WHEN ACCELERATING AT ABOUT 35 TO 45, THE VEHICLE DELAYS THE SHIFT CAUSING THE CAR TO SHAKE BEFORE SHIFTING TO THE PROPER GEAR.

09/07/2019
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

2013 CHRYSLER TOWN AND COUNTRY STALLS WITH NOW WARNING OR ERROR CAUSE CAR TO LOSE POWER STEERING AND COAST TO A STOP. IT HAS HAPPENED WITH NO PATTER AT VARIOUS SPEEDS AND TYPES OF DRIVING. IT IS A VERY DANGEROUS AS IT HAS HAPPENED MANY TIMES OFTEN AT HIGHT SPEEDS AND IN TRAFFIC. I HAVE SEEN THAT MANY OTHERS HAVE HAD THIS SAME SAFETY ISSUE AND NO RESOLUTION HAS COME OF IT.

09/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TAKATA RECALL. OUR PASSENGER SIDE SLIDING DOOR OFTEN DOESN'T LATCH SHUT AND WILL ALSO OPEN AT RANDOM SOMETIMES.

08/29/2019
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

MY VEHICLE SHUTS DOWN RANDOMLY. I CAN BE GOING 55MPH, 45 MPH, 35MPH, 25MPH, 10MPH, AT A STOP LIGHT, AS WELL AS TURNING, IT HAS HAPPENED DURING ANY AND ALL OF THOSE. NO TURN SIGNALS, POWER STEERING, BRAKES. BEEN HAPPENING MONTHS. 1 DEALER AND 2 MECHANICS CANNOT FIND ANY ISSUE. OCCURED 7 TIMES TODAY IN A 3 MILE ROUND TRIP.

08/26/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG0DR******
Summary

PASSENGER SIDE ACTIVE HEADREST RESTRAINT WENT OFF UNEXPECTEDLY. VEHICLE WAS STATIONARY, ENGINE OFF. NO ONE IN VEHICLE AT THE TIME.

08/21/2019
Components: SEATS
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

ON 8/15/19, MY 2013 CHRYSLER TOWN AND COUNTRY FRONT PASSENGER SEAT HEAD RESTRAINT DEPLOYED WITHOUT BEING INVOLVED IN A COLLISION. I WAS IN THE PASSENGER SEAT RIDING UNDER NORMAL CONDITIONS ON THE CITY STREET AT APPROXIMATELY 25 MPH WHEN THE HEADREST POPPED OUT AND HIT ME IN THE HEAD THROWING MY HEAD FORWARD CAUSING MY HAT AND SUNGLASSES TO FLY INTO THE DASHBOARD. MY NECK WAS SORE FOR A DAY OR 2 BUT I DO NOT HAVE LINGERING PHYSICAL ISSUES THAT I KNOW OF. I CONTACTED CHRYSLER CUSTOMER SERVICE VIA THE MOPAR WEBSITE CHAT AND THE CUSTOMER SERVICE REPRESENTATIVE REFERRED ME TO MY LOCAL DEALER WHICH QUOTED ME $700 TO REPLACE THE DEFECTIVE HEADREST. UPON INSPECTION, THE THIN PLASTIC MOUNT THAT RETAINS THE METAL RELEASE BAR CRUMBLED CAUSING THE HEADREST TO DEPLOY. THIS IS APPARENTLY AN ISSUE AS I HAVE READ ON CAR FORUMS HUNDREDS OF ACCOUNTS OF THIS SAME ISSUE HAPPENING TO PEOPLE WITH THIS SAME HEADREST. I HAVE ALSO READ THAT THERE IS A CLASS ACTION SUIT THAT HAS BEEN FILED AGAINST CHRYSLER FOR THIS. THIS IS DANGEROUS AND COULD CAUSE A FATAL ACCIDENT IF A DRIVER IS HIT IN THE HEAD WHILE DRIVING.

08/13/2019
Components: AIR BAGS
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

THE AIRBAG LIGHT ON MY 2013 TOWN & COUNTRY WILL NOT TURN OFF. AND I CANNOT DETERMINE WHAT IS CAUSING THE AIRBAG LIGHT TO TURN ON. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE AIRBAG LIGHT EITHER.

08/10/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

VAN WILL SHUT OFF WHILE DRIVING BETWEEN THE SPEEDS OF 20 TO 40. NO WARNINGS OR SIGNS JUST STOPS RUNNING. WE HAVE HAD THE VAN SCANNED AND NO CODES OR ISSUES THE TECH HAD US REPLACE THE BATTER BUT THE ISSUE IS STILL OCCURRING AND WITH MORE RESEARCH ON THE WEB THIS IS A COMMON PROBLEM WITH NO SOLUTION. THIS IS HAPPENED MULTIPLE TIMES AND IS VERY DANGEROUS. WE PURCHASED THE VAN USED AND THERE SEEMS TO BE NO RECALLS FOR IT.

08/07/2019
Components: ELECTRICAL SYSTEM
Incident Date: 08/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED WHILE DRIVING WITH MY FAMILY. THE FIRST TIME, MY WIFE WAS TAKING A LEFT TURN AND THE VEHICLE COMPLETELY SHUT OFF. WE TOWED THE VEHICLE TO THE SHOP, AND NO CODES POPPED IN THE DIAGNOSTIC SYSTEM OR ANYTHING. THEY SUGGESTED CHANGING SPARK PLUGS, CLEANING FILTER, ETC... $450 LATER. TODAY I WAS DRIVING THE VEHICLE (AFTER BUYING A BRAND NEW BATTERY) GOING AROUND 40-50 MPH, AND THE VEHICLE SHUT OFF COMPLETELY. THANK GOD I WAS ABLE TO PULL OFF THE ROAD. THERE ARE NO COMPUTER CODES, AND I'M NOT SURE WHAT TO DO. THIS ISN'T SAFE, AND IT'S SCARY TO DRIVE.

07/30/2019
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 07/20/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

07/25/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

ON 6/11/19 I TOOK MY VAN TO HAVE A OIL CHANGE AND TIRES ROTATED. ABOUT 30 MINUTES LATER MY VAN DINGED AND THE BRAKE LIGHT, ABS LIGHT, TRACTION LIGHTS CAME ON AND THE SPEEDOMETER QUIT WORKING. I TOOK IT BACK TO THE GARAGE AND TOLD THEM WHAT HAPPENED. IT WAS THERE THAT I FOUND OUT THE ELECTRIC DOORS DID NOT WORK. THEY SAID THEY HADN'T DONE ANYTHING THAT WOULD CAUSE THAT. THEY SENT ME TO A GARAGE BEHIND THEM. THEY COULD FIND ANYTHING ON THEIR MACHINE. RESET THE LIGHTS AND I LEFT. WITHIN A FEW FEET THE LIGHTS CAME BACK ON AND THE SPEEDOMETER QUIT. I TOOK IT TO MY MECHANIC. HE COULD NOT FIND THE PROBLEM. THE SPEEDOMETER AND THE ELECTRIC DOORS DID START WORKING AGAIN. HE SENT ME TO RAMEY'S CHRYSLER PRINCETON WV. ON 6/17/19 THEY SAID IT WAS A RIGHT REAR WHEEL SENSOR. MY MECHANIC PUT IT ON BUT IT DIDN'T FIX THE PROBLEM. HE SENT ME BACK TO RAMEY'S. ON 7/10/19 THEY SAID I NEEDED THE RIGHT FRONT WHEEL SENSOR. THAT DIDN'T FIX THE PROBLEM. I HAD THE WHEEL BEARINGS CHECKED BUT THEY WERE ALRIGHT. I TOOK MY VAN BACK ON 7/24/19 1:00PM PER MY MECHANIC REQUEST TO CHECK THE TIPM MODULE AND TO CALL HIM SO HE COULD TALK TO SOMEONE UP THERE. THEY SAID THAT IT MIGHT NOT BE THAT AND I NEEDED TO LEAVE THE VAN THERE SO THEY COULD DO AN IN-DEPTH ANALYSIS. I HAVE NOT HEARD FROM THEM AND THEY HAVE NOT CALLED MY MECHANIC. I EVEN ASK ON FB IF ANYONE WOULD KNOW WHAT THE PROBLEM WAS. MOST SAID THAT THEY COULD NOT FIND A SOLUTION SO THEY JUST DRIVE IT THE WAY IT IS. I NEED MY CRUISE CONTROL DUE TO MY BACK AND LEGS. I THINK THIS IS A SAFETY ISSUE AND SOMEONE NEEDS TO FIND OUT WHAT IS GOING ON. I HAVE PAID OVER $300 AND STILL DON'T KNOW WHAT THE PROBLEM IS. THANK YOU.

07/25/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/09/2019
Crash: No
Fire: No
Summary

AFTER DOING RESEARCH ONLINE I HAVE FOUND THAT MANY PEOPLE, INCLUDING MYSELF HAVE HAD THE REAR EVAPORATOR FAIL DUE TO CHRYSLER'S POOR DESIGN AND THEN ARE CHARGING UPWARDS OF $1000 TO FIX THE PROBLEM.

07/19/2019
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

2013 CHRYSLER TOWN & COUNTRY TOURING VAN. TO OUR SURPRISE, SHORTLY AFTER OWNING THE VEHICLE IT WOULD RANDOMLY JUST SHUT OFF ALL POWER WHILE DRIVING ON THE ROAD OR EXPRESSWAY. THE FIRST TIME THIS OCCURRED WE WERE ON I-75 WHEN ALL POWER STOPPED, THE QUICKEST THOUGHT WAS TO PUT THE VAN IN NEUTRAL AND RESTART THE VEHICLE. WE BEGAN TO ATTEMPT TO PROBLEM SOLVE AND KEPT ZONING IN ON THE FOB AND IGNITION AREA. MY DAUGHTER AND I WERE DRIVING TRYING TO RE-ENACT A TIME IT HAD STALLED WHEN I HAD GONE OVER A SPEED BUMP. I BEGAN TO TAP THE FOB AND IT COMPLETELY LOST POWER AND SHUT DOWN. EACH TIME THE FOB WAS TAPPED THE POWER WOULD SHUT DOWN. (WE TOOK VIDEO ON OUR PHONE). WE WERE ELATED TO FINALLY HAVE AN ANSWER. MY SON IN LAW WHO IS VERY SAVVY IN AUTOMOBILES AND RESEARCHING ON LINE FOUND THERE WERE OVER THREE HUNDRED (300) COMPLAINTS FOR THIS EXACT ISSUE'A 'FAULTY IGNITION SWITCH'. WE HAD TAKEN THIS VEHICLE IN TO TWO REPUTABLE CAR REPAIR SERVICE CENTERS, ONE BEING A CHRYSLER DEALER AND NEITHER COULD DUPLICATE THE PROBLEM. ONCE WE TARGETED (SOLVED) THE ISSUE, I TOOK IT TO MY REPUTABLE SERVICE CENTER WHO CONFIRMED IT INDEED WAS A 'FAULTY IGNITION SWITCH'. I FELT THE NEED TO EXPRESS MY HEART AS THIS IS/WAS A VERY DISTURBING SITUATION TO BE DRIVING AND RANDOMLY WITHOUT WARNING HAVE THIS VAN COMPLETELY SHUT DOWN IN VERY BUSY DAY TO DAY TRAFFIC. ALSO DURING ALL THIS MY HUSBAND UNEXPECTANTLY PASSED AWAY AS WE WERE TRYING TO FIND A RESOLUTION FOR THIS, FORTUNATELY I PERSEVERED TO SOLVE THE PROBLEM AS NO ONE ELSE COULD FIGURE IT OUT. I AM HOPING YOU WILL TAKE INTO CONSIDERATION MY PLIGHT FOR RESTITUTION FOR THE EMOTIONAL, PHYSICAL, FINANCIAL AND MOST OF ALL THE SAFETY DISTRESS THIS SITUATION HAS HAD ON MY LIFE. I HOPE CHRYSLER WILL STAND BY ITS SUPERIOR QUALITY AND STANDARDS. I HAVE HIGH REGARD FOR THE MINIVANS THROUGH THE YEARS AS THIS WAS THE THIRD ONE WE HAVE OWNED.

07/18/2019
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 07/09/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO AVAIL. THE CONTACT WAS STEERING THE VEHICLE TRYING TO AVOID IMPACT WITH AN APARTMENT BUILDING. RED AND YELLOW WARNING LIGHTS BEGAN FLASHING AS THE VEHICLE PROCEED TO JUMPED THE CURB AND CRASH INTO THE APARTMENT BUILDING. THE CONTACT STATED THAT UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE WOULD NOT UNLOCK. THE CONTACT'S DAUGHTER, WHO WITNESSED THE CRASH, WAS ABLE TO MANUALLY OPEN THE PASSENGER SLIDING DOOR FOR THE CONTACT TO EXIT. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT ARRIVED AT THE SCENE, A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALERSHIP (PRESTON HOOD CHEVROLET SERVICE 212 HOLLYWOOD BLVD NW, FORT WALTON BEACH, FL 32548 (877) 389-0395) WHERE THE VEHICLE WAS TOTALED. WHILE THE CONTACT'S BLOOD PRESSURE SPIKED AFTER THE CRASH, IT EVENTUALLY STABILIZED AND DID NOT NEED FURTHER MEDICAL ATTENTION AT THE SCENE. HOWEVER, AFTER THE ACCIDENT, THE CONTACT HAD EXPERIENCED PAIN IN HER LOWER BACK AND HAD TROUBLE WALKING ON HER LEFT SIDE, SHE ALSO EXPERIENCED SEVERE HEADACHES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB *AS *TR

07/01/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

REAR AC EVAPORATOR RUSTED OUT WHOLE REAR AC SYSTEM LINES RUSTED OUT AND NEED REPLACED

06/28/2019
Components: UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 06/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

CAR WOULD NOT STOP IMMEDIATELY WHEN BRAKES WERE APPLIED...PAID OVER $950 TO FIX. ALSO HAD OVERHEATING..REPLACEMENT OF HEATER HOSE THAT GOES TO FIREWALL. PART ALONE COST $250. OVERHEATING ON HIGHWAY.

06/26/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

MY CAR NEEDED A TUNE UP AND I TOOK THE CAR FOR REPAIR WHEN THEY CALLED ME THEY TOLD ME THAT I HAVE A LEFT CYLINDER HEAD THAT IS BROKEN AND NEEDS TO BE REPAIRED. HE TOLD ME THAT THOSE CARS HAVE A EXTENDED WARRANTY OF 10 YEARS 150,000 MILES WHICH EVER COMES FIRST. BUT IT IS NOT SHOWING UP. HE TOLD ME THAT I SHOULD CALL THE CHRYSLER GROUP AND FIND OUT ABOUT THE EXTENDED WARRANTY. I HAVE SPOKEN TO NUMEROUS REPS AND GET A RUN AROUND. MY VEHICLE SHOULD BE COVERED. IT HAS THE SAME PIECE DAMAGED, MOTOR IS THE SAME AND MODEL IS THE SAME. TO REPAIR THIS PIECE IT IS $2,500 IN LABOR AND $800 THE PIECE. I CANNOT AFFORD THIS. I NEED SOME ASSISTANCE REGARDING THIS ISSUE. PLEASE ASSIST. I WOULD LIKE TO GET THIS REPAIRED AS SOON AS POSSIBLE. MY CAR HAS 138400 MILES AND USE MY CAR EVERYDAY FOR WORK. I HAVE INCLUDED MANY ARTICLES THAT TALK ABOUT THIS WARRANTY HTTPS://WWW.MOTORTREND.COM/NEWS/CHRYSLER-EXTENDS-PENTASTAR-V-6-WARRANTIES/ HTTPS://WWW.AUTONEWS.COM/ARTICLE/20140616/RETAIL05/306169945/CHRYSLER-EXTENDS-WARRANTY-ON-SOME-2011-13-V-6S

06/25/2019
Components: ENGINE
Incident Date: 06/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE AC WENT OUT AND AFTER DIAGNOSIS THE ISSUE IS THAT THE REAR AC COIL HAS SEIZED UP AND WILL NOT RELEASE TO BE REPAIRED

06/20/2019
Components: POWER TRAIN
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

THE FLYWHEEL HAS BROKEN AND THIS APPEARS TO BE A VERY COMMON PROBLEM THAT MANY HAVE HAD TO REPAIR. THERE SEEMS TO BE A MISALIGNMENT ISSUE OR A WEAKNESS IN THE MATERIAL USED TO MANUFACTURE THE FLYWHEEL. THE VAN STARTED WITH A SOUND SIMILAR TO THE VIBRATION OF A LOOSE HEAT SHIELD. THEN CAME THE VIBRATION AND SHAKING AT IDOL, SIMILAR TO AN ENGINE MISS ON ONE OF THE CYLINDERS. NO OF THOSE WERE THE PROBLEM. THEN, THE VAN WAS IN MOTION AND ALL OF A SUDDEN IT WOULDN'T GO WHILE PRESSING THE ACCELERATOR. PULLED THE VAN TO THE SIDE. SHUT DOWN THE ENGINE AND TRIED TO RESTART. THE STARTER NOW SPINS FREELY WITH NO RESISTANCE. THIS SHOULD HAVE BECOME A RECALL A FEW YEARS AGO AND CORRECTED BEFORE THIS MODEL WAS EVER MANUFACTURED.

06/11/2019
Components: AIR BAGS
Incident Date: 06/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

I WAS DRIVING DOWN THE ROAD AND THE PASSENGER HEADREST DEPLOYED. FORTUNATELY NO-ONE WAS IN THE PASSENGER SEAT. DEALERSHIP SAYS IT IS BROKEN AND SINCE MY CAR IS OUT OF WARRANTY I HAVE TO PAY TO FIX IT. THIS IS A MAJOR SAFETY MALFUNCTION ON THE HEADREST.

06/08/2019
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 06/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

THE TELEMATICS MODULE GOES BAD IN THESE MODELS. LOOSING ALL GAUGES AND WIPER CONTROL WITHOUT WARNING. THIS OFTEN RESULTS IN COSTLY DIAGNOSTICS THAT LEAVE THE DRIVER IN AN UNSAFE VEHICLE. THE VEHICLE WILL STILL DRIVE AND OPERATE. THIS CAN HAPPEN IN MOTION OR STATIONARY.

06/04/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

I HAVE ALREADY REPLACED THE OIL FILTER ADAPTER HOUSING AS MANY HAVE COMPLAINED ABOUT, BUT I AM STILL HAVING AN OIL LEAK JUST A FEW MONTHS LATER. NOW WHEN I DRIVE SOMETIMES THE ACCELERATOR GOES OUT SO I JUST CRUISE UNTIL IT COMES BACK ON. IT HAPPENS AT HIGHWAY SPEEDS AND IN TOWN DRIVING

05/29/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 365674DG******
Summary

THE SLIDING DOOR TRACK FELL APART AND WIRES ARE HANGING OUT OF THE DOOR. THE CONTROL PANEL FOR THE WINDOWS IS NOT WORKING. ONE OF THE REAR SEATBELTS ARE STUCK. THERE IS A DELAY IN THE STARTER. THE AIR BAG LIGHTS ARE ALWAYS ON.

05/28/2019
Components: POWER TRAIN
Incident Date: 05/24/2019
Crash: No
Fire: No
Summary

WHEN STARTING OUT FROM A RED LIGHT RPMS WENT UP BUT VAN DID NOT MOVE, WHINING SOUND HEARD. VAN CLUNKED INTO GEAR AND MOVED FREELY AFTER REACHING HIGHER GEARS. HOWEVER TRANSMISSION SLIPPING AT LOW GEARS WORSENED THRU OUT THE DAY. TRANSMISSION HAD TO BE REPLACED

05/06/2019
Components: AIR BAGS
Incident Date: 04/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

WHILE DRIVING ON A CITY STREET, THE PLASTIC BRACKET THAT HOLDS THE RETAINING ROD IN THE 'ACTIVE HEAD RESTRAINT SYSTEM' BROKE (PASSENGER SIDE), PREMATURELY RELEASING THE HEADREST. THE HEADREST CANNOT BE RESET AS INTENDED BY THE MANUFACTURER DUE TO THE NATURE OF THE BREAK. HAD THIS HAPPENED ON THE DRIVER SIDE, IT COULD CAUSE AN ACCIDENT.

05/02/2019
Components: POWER TRAIN
Incident Date: 04/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

DRIVING VEHICLE ON SUBURBAN STREETS I NOTICED THAT THE VEHICLE WOULD HESITATE AT TAKE OFF AND THEN SLAM INTO GEAR. THIS HAPPENED AT EVERY STOP. THEN WHILE DRIVING THE ENGINE WOULD REBOUND BUT THE TRANSMISSION WOULDN'T ENGAGE. PULLED OVER AND TURNED OFF ENGINE, RESTARTED AND DROVE BUT AGAIN SLAMMED INTO GEAR. MANAGED TO MAKE IT TO A PARKING LOT AND PULLED IN. HAD VEHICLE TOWED HOME. LATER HAD VEHICLE TOWED TO DEALER"CHECKED AND FOUND VEHICLE WON'T MOVE AND TRANSMISS ION PUMP IS WHINNING, FLUID IS BURNT, CHECKED DTC' S P0944 LOSS OF PRIME, P0731 GEAR RATIO ERROR IN 1 ST, P0846 2-4 OR 2C PRESSURE SWITCH RATIONALITY, R TRANSMISSION HAS HARD INTERNAL FAILURE, RECOMMEND REPLACING TRANSMISSION" . VEHICLE HAS 41000 MILES ON IT. 4700 DOLLARS TO REPLACE FAULTY TRANSMISSION.

04/03/2019
Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 03/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

MY WIFE WAS DRIVING 40 MPH AND THE ENGINE TURNED OFF. IT WAS 5 PM AND RUSH HOUR WITH CARS ALL AROUND HER. SHE NOTICED A WALGREENS COMING ON HER RIGHT. SHE HAD NO TURN SIGNAL TO ALERT THE DRIVER BEHIND HER. MY WIFE TRIED TO SLOW DOWN TO TURN BUT REALIZED THAT SHE HAD NO BRAKES. SHE TURNED INTO THE PARKING LOT AND HAD NO POWER STEERING. SHE HAD TO USE THE EMERGENCY BRAKE TO STOP. MY WIFE HAD BOTH MY SONS IN THE CAR WITH HER. SHE THEN PUT THE CAR IN PARK AND WAS ABLE TO TURN THE CAR BACK ON. THIS HAS HAPPENED TWO TIMES BEFORE THIS. EACH TIME I HAVE BROUGHT IT TO THE DEALER AND THEY SAY THERE IS NOTHING SHOWING UP AND IT DOESN'T DO IT WHEN THEY DRIVE THE VEHICLE. CHRYSLER WAS CONTACTED ON 4/1/19 AND THEY ISSUED A CASE NUMBER 58294804. THEY ASKED IF I WANTED TO GET IT FIXED OR A BUYBACK. I SAID BUYBACK. I CALLED ON 4/3/19 TO CHECK THE STATUS AND THEY SAID THEY ARE STILL INVESTIGATING.

03/20/2019
Components: POWER TRAIN
Incident Date: 03/18/2019
Crash: No
Fire: No
Summary

TRANSMISSION WENT OUT DUE TO FAILURE OF HYDRAULIC PUMP WITH NO PRIOR ISSUES. WELL MAINTAINED 90,000 MILES. HAPPENED WHILE TURNING LEFT 10-15MPH ON CITY STREET.

03/13/2019
Components: AIR BAGS,SEAT BELTS
Incident Date: 05/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

PASSENGER SEATBELT BUCKLE PRETENSIONER DEPLOYMENT CONTROL - CIRCUIT OPEN. CAUSING A LOST COMMUNICATION WITH RIGHT B-PILLAR IMPACT ACCELERATION SENSOR, LOST COMMUNICATION WITH THE RIGHT DOOR TRACK IMPACT ACCELERATION SENSOR AND SEAT BELT LIGHT. VEHICLE WAS STATIONARY.

03/07/2019
Components: ENGINE
Incident Date: 03/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

VEHICLE STALLS INTERMITTENTLY AND SHIFTS OFF WHILE DRIVING, IN REVERSE, ESPECIALLY AT STOP LIGHTS.

03/06/2019
Components: ELECTRICAL SYSTEM
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 12C4RC1BG4D******
Summary

MY 2013 CHRYSLER TOWN AND COUNTRY KEEP CUTTING OFF WHILE I WAS DRIVING EVEN ON THE HIGHWAY WHICH IS VERY DANGEROUS WITH 6 CHILDREN IN THE CAR. I TOOK IT TO THE DEALER TO DIAGNOSE THE PROBLEM NOTHING READ ON HIS MACHINE SO HE REFERRED ME TO CHRYSLER. I TOOK HAD IT TOWED TO CHRYSLER WHO SAID IT WAS THE STARTER AFTER MISDIAGNOSING MY CAR THEY TOLD ME IT WAS THE TOTALLY INTEGRATED POWER MODULE AND IT WOULD COST $1700 AFTER I ALREADY HAD TO PAY 548 FOR A NEW STARTER. I CHOSE TO HAVE MY CAR TOWED BACK HOME AS I COULD NOT AFFORD TO PAY THAT AMOUNT AND A CAR PAYMENT. AFTER FURTHER RESEARCH I DISCOVERED THIS TO BE A COMMON PROBLEM WITH CHRYSLER TOWN AND COUNTRY WHERE THEY HAVE SETTLED CLASS ACTION SUIT IN 2006 FOR THIS ISSUE CAUSING DEATHS IN CALIFORNIA AND IN 2012 IN SOUTH CAROLINA. THE TIPM(TOTALLY INTEGRATED POWER MODULE) HAS BEEN A COMMON PROBLEM IN THE CHRYSLER TOWN AND COUNTRY. MY CAR WAS IN MOTION SEVERAL TIMES AND CUT OFF AND THEN JUST WOULD NOT START. I HAD TO HAVE IT TOWED TO MY HOME AND THEN TO CHRYSLER IN LAWRENCEVILLE.

03/05/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

2013 ENGINE SHUTS OFF WITHIN FIRST 7 MINUTES OF DRIVING. NO WARNING IT DOESN'T STALL AND RADIO GPS AND OTHER COMPONENTS STAY ON JUST ENGINE SHUTS OFF. THIS HAPPENS ABOUT 60% OF THE TIME. FIRST TIME WAS ON HIGHWAY AFTER DRIVING 5 MINUTES GOING 60 MPH SHUT OFF AND IT ACTUALLY TURNED ITSELF BACK OUT WITHOUT ME DOING ANYTHING. ANOTHER TIME WAS AFTER DRIVING 3 MINUTES AT A STOP SIGN STARTED TO GO AND CAR SHUT OFF AFTER 1/4 MILE I HAD TO PULL OVER TO RESTART. IT'S SHUT OFF DOZENS OF TIMES REGARDLESS OF SPEED OR LOCATION. 2ND TO LAST TIME IT HAPPENED I WAS GOING OVER RAILROAD TRACK AT ABOUT 15 MPH AND LAST TIME IT HAPPENED I WAS DRIVING ON HIGHWAY AT 70 MPH. ONCE IT HAPPENED IN MY DRIVEWAY, I THOUGH IDLING IT A WHILE BEFORE DRIVING WOULD HELP BUT IT SHUT OFF WHEN I ADJUSTED MY STEERING WHEEL AFTER IDLING FOR 7 MINS.

03/04/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TAKATA RECALL: THE HEATER RUNS ONE DAY AND STOP THE NEXT DAY AND THE AC ALSO WHEN THE WEATHER COLD THE WINDSHIELD WILL BECOME FOGGY, AND IT IS HARD TO KEEP DRIVING THE VEHICLE, WHICH COULD CAUSE ACCIDENT. THE TRANSMISSION SENSOR LIGHT KEEP COMING ON AND OFF ON CHECK ENGINE LIGHT.

02/19/2019
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES WITHIN A WEEK. THE VEHICLE WAS TAKEN TO DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX 75238, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.

02/13/2019
Components: ENGINE
Incident Date: 02/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

THE WIN MODULE ON THE IGNITION FAILS CAUSING THE CAR NOT TO START, APPEARS TO BE DEAD.

02/11/2019
Components: ELECTRICAL SYSTEM
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1HG7ER******
Summary

I WAS DRIVING TODAY I LOST POWER TO THE RADIO AND TO THE DASH CLUSTER AND ALL THE WARING LIGHTS CAME ON THE WIPERS CAME ON AND YOU COULDN'T TURN THEM OFF AND THE VAN STAYED RUNNING BUT YOU DIDN'T KNOW HOW FAST YOU WERE GOING THEN EVERYTHING WOULD COME BACK ON NORMAL THEN IT WOULD GO CRAZY AGAIN IT'S IN THE DEALERSHIP NOW

02/07/2019
Components: POWER TRAIN
Incident Date: 02/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

DRIVING HOME LAST NIGHT IN OUR 2013 CHRYSLER TOWN AND COUNTRY A TRANSMISSION ISSUE CAME UP OUT OF NOWHERE, WITH NO WARNING. THE VAN LOST ALL SPEED AND WAS UNABLE TO KEEP UP WITH TRAFFIC. IT WAS A DANGEROUS SITUATION THAT THANKFULLY AVOIDING ANY ACCIDENTS. THE VAN ONLY HAS 58,000 MILES. A CERTIFIED TECHNICIAN HAS LOOKED AT IT AND SAID IT WILL NEED A NEW TRANSMISSION DUE TO INTERNAL FAILURE OF THE PUMP AS THERE'S NO PUMP PRESSURE. HE MENTIONED THAT HE'S PERSONALLY SEEN SEVERAL OF THESE PROBLEMS WITH PREMATURE TRANSMISSION FAILURE DUE TO DESIGN FLAW; INCLUDING ONES LOW MILEAGE ONES LIKE OURS. I'VE SPOKEN WITH SEVERAL OTHER MECHANICS AND ALL HAVE SAID IT'S AN ISSUE SEEN TOO FREQUENTLY. I CALLED THE LOCAL DEALERSHIP (OLATHE DODGE CHRYSLER 15500 W 117TH STREET - OLATHE, KS 66062) WHERE THE VAN WAS PURCHASED FROM AND SPOKE WITH THE DEALERSHIP DIRECTOR TO SEE IF THEY COULD WORK WITH US TO CORRECT A KNOWN PROBLEM. ALL I WAS GIVEN WAS THE CHRYSLER 1-800 CUSTOMER SERVICE NUMBER. IT'S AN EXPENSIVE DESIGN FLAW BY CHRYSLER COSTING SEVERAL THOUSAND OF DOLLARS TO REPAIR.

02/07/2019
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

JANUARY 1ST IN OSHKOSH WISCONSIN WHILE PARKED IN DRIVEWAY I WARMED UP OUR 2013 CHRYSLER TOWN & COUNTRY FOR 15 MINUTES AND LOADED UP READY TO GO AND TURNED ON WIPERS AND QUICKLY NOTICED STUCK TO GLASS FROM ICE SO TURNED SWITCH OFF. BROKE LOOSE FROM GLASS AND RETRIED WIPERS AND POOF THEY DO NOT WORK. CHECKED ALL FUSES & RELAYS AND TESTED WIPER MOTOR ALONG WITH MULTI SWITCH ALL GOOD. HOOKED MY ANSUS FX4000 SCANNER TO LEARN I HAVE A TIPM MODULE PROBLEM. NEXT ISSUE AROUSE THREE WEEKS LATER NOW AUTOMATIC LIGHTS WENT OUT TRAVELING IN A SNOWSTORM IN EVENING & DECIDED TO FURTHER THIS ISSUE. I WILL INFORM YOU'S CHRYSLER IS USING ELECTRICAL SYSTEM THAT HAS MANY, MANY ACCESSORY AND OPTIONS ALL WORK ON A GROUND BASED ENERGIZING SYSTEM. ANOTHER WAY TO PUT THIS IS MOST ALL CONTROLS ARE POSITIVE ENERGIZED AT ALL TIMES AND BODY GROUND MODULE SENDS SIGNAL TO RELAYS THAT COMPLETE GROUND CIRCUITS. ANYONE WITH HALF A BRAIN WILL REALIZE THIS IS A DISASTER WAITING TO CATCH FIRE AT ANY GIVEN TIME OR PLACE AND REPEATEDLY FAIL. WHY IS IT INNOCENT WORKING PEOPLE NEED TO DIE AND GO BROKE FOR DEALERSHIPS KNOWINGLY IGNORE DISASTERS. CALL TIPM REBUILDERS IN CALIFORNIA TO EDUCATE YOUR STAFF IN RECALLING ALL SCRAP CHRYSLERS NIGHTMARE ELECTRICAL SYSTEM HAS CAUSED & DESTROYED GOOD WORKING PEOPLE'S POCKET BOOKS FOR $1200 A POP TO REPLACE TIPM MODULE. OH AND DEALERS ALSO TELL EVERYONE THAT REPROGRAMING IS NEEDED IN REPLACING TIPM MODULE WHICH IN FACT IS A ABSOLUTELY APPALLING LIE .I HOPE TO GOD SOMEONE WAKES UP AN DOES THE RIGHT THING.

02/04/2019
Components: AIR BAGS
Incident Date: 01/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

DRIVERS PASSIVE RESTRAINT HEAD REST EXPLODED ON IT'S OWN, CAR WAS SITTING IN A GARAGE OVER NIGHT AND NEXT MORNING HEAD REST HAD DEPLOYED. IT SEEMS THERE WAS A RECALL ON THE PROBLEM IN JUNE OF 2013. DEALERSHIP SAYS NO RECALL. COST $1000 TO FIX.

02/01/2019
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

VEHICLE SHUTS DOWN WITH NO ADVANCE WARNING! THERE ARE NO ERROR OR FAULT CODES STORED IN THE PCM. VERY DANGEROUS WHILE OPERATING ON THE HIGHWAY. THE VEHICLE IS TOTALLY DISABLED WHEN THIS OCCURS. THE CONDITION SEEMS TO BE A COMMON PROBLEM WITH CHRYSLER PRODUCTS AS DESCRIBED ON THE INTERNET. SOMEONE (FED. GOVT.) SHOULD IMMEDIATELY LAUNCH AN INVESTIGATION INTO THIS SERIOUS AND/OR DEADLY SITUATION. THE VEHICLE HAS APPROXIMATELY 74000 MILES ON THE ODOMETER. SOMEONE PLEASE HELP! TODAY IT HAPPENED THREE TIMES.

01/30/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 01/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

2013 CHRYSLER TOWN AND COUNTRY TOURING RANDOMLY SHUTS OFF WHILE DRIVING. IT'S HAPPENED 3 TIMES IN A PARKING LOT, 1 TIME IN MY DRIVEWAY IN REVERSE, AND ONE TIME ON THE HIGHWAY TRAVELING AT 55+ MPH. I LOSE POWER STEERING, POWER BRAKES, AND PROBABLY MORE. IF I PUT THE VEHICLE IN NEUTRAL AND TURN THE KEY IT HAS FIRED BACK UP.

01/28/2019
Components: STRUCTURE
Incident Date: 01/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR WOULD NOT REMAIN CLOSED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

01/23/2019
Components: SEATS
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE DEPLOYED ON ITS OWN WHEN NO ONE WAS IN THE CAR.

01/19/2019
Components: SEATS
Incident Date: 12/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGDR5******
Summary

THE FRONT PASSENGER HEADREST POPPED OPEN, HITTING MY HEAD, WHILE WE WERE SITTING IN THE PARKED CAR (AT TACO BELL EATING). IT WILL NOT GO BACK IN PLACE. THE DEALERSHIP WANTS $800 TO REPLACE IT AND CHRYSLER CLAIMS THAT OTHER VIN FROM THAT YEAR HAVE RECALLS BUT NOT MINE?! THEY WILL NOT HELP REPLACE THE DEPLOYED HEADREST.

01/14/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

WHILE DRIVING THE VAN, IT RANDOMLY STALLS AND EVERYTHING GOES DEAD ON THE CAR. THE IGNITION DOES NOT TURN OVER, IT JUST KEEPS CRANKING.AFTER A WHILE IT STARTS BACK UP AND THEN IT EVENTUALLY HAPPENS AGAIN. THIS HAPPENS AT HIGH SPEEDS AND LOW SPEED AND JUST LEAVES YOU STRANDED. NO DEALER KNOWS THE PROBLEM. IT IS VERY UNSAFE. IT HAPPENED TO MY FAMILY IN A HIGHWAY.

01/07/2019
Components: ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

ON SEPTEMBER 2018 WHILE DRIVING ON THE HIGHWAY MY 2013 CHRYSLER TOWN AND COUNTRY STARTED STALLING NOTICE THAT IT WAS LOSING POWER I BARELY MADE IT HOME WHEN I TRY TO OPEN SIDE DOORS NOTICE THAT NONE OF THE POWER SIDE DOORS WOULDN'T OPEN THEY WERE STUCK WE CAN'T OPEN THE DOORS AND ONCE WE TURNED OFF THE VAN IT WOULDN'T START WE THOUGHT IT WAS THE BATTERY SO WE GOT A NEW ONE, BUT THE BATTERY WASN'T THE PROBLEM. BECAUSE WHEN WE CONNECTED THE BATTERY IT TURNED ON BUT ONCE AGAIN WE SHUT DOWN THE ENGINE IT WOULDN'T START AGAIN... WE NOTICE IT STARTED MAKING A NOISE AND LOSING POWER AND THE ENGINE SHUT DOWN AND IT WOULDN'T START AGAIN SO WE DECIDED TO DISCONNECTING THE BATTERY SO WE CAN SEE IF IT WOULD TURN ON THE NEXT DAY AND IT BUT SO THAT IT WHAT WE HAVE TO DO EVERYTIME WE WOULD GO SOMEWHERE. BUT THAN WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION IT STARTED FAILING SO NOW WE ARE ALSO HAVING TO DEAL WITH THE TRANSMISSION...ALL THIS IS DRIVING US CRAZY NEVER HAD PROBLEMS WITH MY OTHER 2 TO VAN'S THAT WE BOUGHT BEFORE, BUT THIS ONE IS A LEMON IF ITS NOT ONE THING IT'S ANOTHER LAST YEAR WE HAD PROBLEMS WITH THE ENGINE HAD TO TAKE IT IN TO THE DEALERSHIP AND NOW ALL THIS ELECTRICAL AND TRANSMISSION PROBLEMS I ACTUALLY DON'T KNOW WHAT TO DO....PLEASE HELP THAT IS MY ONLY VEHICLE TO GET TO WORK.

01/06/2019
Components: ENGINE
Incident Date: 01/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

DRIVING ON FREEWAY AT NIGHT # 2 LANE AT ABOUT 74 MPH ENGINE JUST SHUT OFF WAS ALMOST HIT BY 3 CARS. MADE IT TO SHOULDER ENGINE WOULD NOT RESTART ETC (ELECTRONIC THROTTLE CONTROL) LIGHT WAS ILLUMINATED. CALLED AAA TOW TRUCK DRIVER COULD NOT START VEHICLE . HAD VAN TOWED ABOUT 15 MILES. I RODE WITH TOW TRUCK. WHEN VAN WAS DROPPED OFF GOT INSIDE TO STAY WARM UNTIL MY RIDE ARRIVED. TRIED AGAIN TO START VAN WAS SUCCESSFUL BUT CHECK ENGINE LIGHT CAME ON. JUST BOUGHT THIS USED VAN FROM A HONDA DEALER IN COSTA MESA AS A USED CAR. IT HAS ABOUT 65,411 MILES. VERY, VERY DANGEROUS ALMOST GOT HIT 3 TIMES AS I MADE MY WAY OVER TO THE SHOULDER.

12/21/2018
Components: ELECTRICAL SYSTEM,SEATS
Incident Date: 07/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED AND IDLING, A NOISE SIMILAR TO A GUNSHOT WAS HEARD. THE CONTACT REALIZED THAT THE REAR PASSENGER SIDE HEAD REST AIR BAG DEPLOYED. AFTERWARDS, THE PASSENGER SIDE SLIDING DOOR DID NOT LOCK AND ALL THE ELECTRICAL COMPONENTS, INCLUDING THE RADIO AND GPS MALFUNCTIONED. EVER SINCE JULY OF 2018, THE CONTACT MADE NUMEROUS ATTEMPTS TO SCHEDULE A DIAGNOSTIC APPOINTMENT WITH THE DEALER (BLACK CHRYSLER DODGE JEEP RAM, 831 SALISBURY RD, STATESVILLE, NC 28677). THE DEALER STATED THAT THE REPAIRS COULD NOT BE SCHEDULED UNLESS THE HEADQUARTERS AUTHORIZED THE DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,662.

12/20/2018
Components: AIR BAGS
Incident Date: 12/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

AIRBAG LIGHT IS ON ALWAYS

12/19/2018
Components: ELECTRICAL SYSTEM
Incident Date: 12/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

MY VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES AT SPEEDS UP TO 45 MILES PER HOUR. I LOSE ALL POWER INCLUDING STEERING AND I ASSUME AIR BAGS.

12/17/2018
Components: ELECTRICAL SYSTEM
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

2013 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO FAULTY TIPM. CONSUMER STATES THAT THE FAULTY TIPM MADE THE OIL PUMP GO BAD. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

11/26/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 11/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

VAN STALLS WHILE MOVING ON CITY STREETS. DASH CLUSTER LIGHTS UP THEN SHUTS DOWN, LOSS OF POWER, STEERING, BRAKING. SOMETIME RESTARTS ON IT'S OWN WHILE STILL IN GEAR, IF COMING TO A COMPLETE STOP, MUST PUT IN PARK TO RESTART. THIS IS THE THIRD TIME REPORTING IT TO THE CHRYSLER DEALERSHIP WITH NO RESOLUTION. THIS PROBLEM HAS BEEN REPORTED TO NHTSA SEVERAL TIMES INVOLVING THE CHRYSLER TOWN AND COUNTRY. WHY HAS NHTSA NOT DEMANDER A RECALL...THESE VEHICLES ARE UNSAFE TO DRIVE!!!

11/21/2018
Components: ENGINE
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO FREEHOLD JEEP & CHRYSLER (4304 ROUTE 9 SOUTH FREEHOLD, NJ 07728, (732)-780-2900) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 92,000. *TT CONSUMER STATED THE REPAIR ESTIMATE WAS AROUND $10,000 PLUS*JB

11/15/2018
Components: ENGINE
Incident Date: 08/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

BEGINNING IN AUGUST 2018, WHILE DRIVING, MY 2013 T+C WILL SIMPLY SHUT OFF. NO WARNINGS, NO LIGHTS, NO NOISES, NOTHING. THE VEHICLE SIMPLY SHUTS OFF. THIS HAS HAPPENED 6 TIMES OVER THE PAST 4 MONTHS. WHEN THIS HAPPENS, MY SPEED HAS BEEN ANYWHERE BETWEEN 5-35 MPH. IT HAPPENS CLOSER TO WHEN I FIRST START MY CAR AFTER SITTING OVERNIGHT OR FOR 8+ HOURS. ALSO HAPPENS WHEN I AM SLOWING DOWN. I WAS ABLE TO GET THE VEHICLE STARTED EACH TIME IT'S HAPPENED, BUT THIS IS EXTREMELY DANGEROUS AS I HAVE NO POWER IN THE CAR (NO STEERING, VERY LIMITED BRAKES, ETC). THIS ISSUE SEEMS TO BE A REGULAR OCCURRENCE WITH THIS VEHICLE. WHAT IS BEING DONE TO CORRECT THIS DANGEROUS ISSUE?

11/10/2018
Components: ELECTRICAL SYSTEM
Incident Date: 09/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TAKATA RECALL: MY CAR HAS BEEN DYING OVERNIGHT, EVEN WITH A BRAND NEW BATTERY. I TOOK IT TO A MECHANIC TO GET FIX AND THEY TOLD ME IT'S A COMPUTER PROBLEM THAT'S BEEN HAPPENING WITH ALL CHRYSLER VANS WITH A 3RD ROW SEAT THAT ARE 2014 AND OLDER. THEY CLAIMED IT'S A CENSOR THAT'S DRAINING THE BATTERY OVERNIGHT (THE CAR WENT THROUGH 3 BATTERY IN ONE MONTH). THEY ALSO SAID THAT ONLY CHRYSLER DEALERSHIP CAN FIX IT (USUALLY BY UPDATING THE SOFTWARE) BUT THEY CHARGE $150 AN HOUR FOR IT.

11/01/2018
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

VEHICLE TURNS OFF WHILE DRIVING; LOSING POWER STEERING. EXTREMELY UNSAFE.

10/28/2018
Components: STEERING
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C7WC1CGXDR******
Summary

I DROVE MY ELDORADO EQUIPPED HANDICAP VAN (MILEAGE WAS ONLY 38K) FOR APPROXIMATELY 2 MILES WITHOUT INCIDENT. I WAS IN A PARKING LOT AND WAS PULLING AWAY FROM AN ATM AND SUDDENLY THE STEERING FELT SLOPPY OR LIKE A FLAT TIRE. I CHECKED THE TIRES AND ALL WAS FINE. I PULLED ONTO A CITY STREET AND THE STEERING STOPPED WORKING. THE STEERING WHEEL WAS NOT ALIGNING WITH THE DIRECTION OF THE TIRES. I IMMEDIATELY GOT OFF THE ROAD.

10/11/2018
Components: ELECTRICAL SYSTEM
Incident Date: 10/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

PROBLEM CONSISTENTLY CRANKING CAR. DEALERSHIP DIAGNOSED NEED FOR NEW TIPM SYSTEM. THIS CAR IS ONLY 5 YEARS OLD! WE DRIVE IT BECAUSE OUR MONTHLY PAYMENT IS $260!! $1340 TO REPAIR A FUSE BOX IS INSANELY EXPENSIVE. ESPECIALLY FOR A ONE INCOME FAMILY OF 5. THIS PRICING IS INFLATED AND NOT AFFORDABLE.

10/06/2018
Components: SEATS
Incident Date: 09/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

FRIDAY MORNING, 09-28-18, I GOT IN MY VEHICLE TO DRIVE TO WORK (VEHICLE IN MY DRIVEWAY PARKED ALL NIGHT). I NOTICED THE PASSENGER HEADREST/ACTIVE HEAD RESTRAINT WAS EXTENDED. ON SUNDAY MORNING (VEHICLE PARKED IN MY DRIVEWAY ALL NIGHT), TWO DAYS LATER, I GET IN MY VEHICLE TO GO TO CHURCH AND THE DRIVER HEADREST/ACTIVE HEAD RESTRAINT WAS EXTENDED. I REVIEWED THE ISSUE ON BOTH HEADREST AND NOTICED THE PLASTIC THAT HOLDS THE PIN HAD WEAKENED AND BROKEN. THE PINS ARE STILL LOCKED IN PLACE BY A HOLDER OR CLAMP. I STOPPED BY THE DEALER AND A SERVICE REP STATED THIS IS KNOWN TO HAPPEN. IT IS NOT COVERED AND I WILL HAVE TO PAY +$500 TO REPLACE THE ACTIVE HEAD RESTRAINTS.

10/04/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 09/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

I HAVE MAJOR ELECTRICAL ISSUES WITH MY VAN THAT INVOLVES SEVERAL COMPONENTS INCLUDING MY AIRBAGS. WHILE DRIVING DOWN THE ROAD THE WIPERS OPERATE UNCONTROLABLY SEVERAL WARNING LIGHTS COME ON INCLUDING THE AIRBAG LIGHT. THE BLIND SPOT INDICATORS AND PARK ASSIST AND TRACTION CONTROL ABS IS ALL UNAVAILABLE AT THE TIME OF IT ACTING UP. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS ALL CHRYSLER AND NONE OF THEM CAN DIAGNOSE THE ISSUE. THE VEHICLE ACTS UP NO MATTER WHAT IT IS DOING WHETHER IT IS DRIVING DOWN THE ROAD OR STATIONARY. THIS PROBLEM HAS BEEN GOING ON SINCE IT HAD 41,000 MILES ON IT AND SISNCE I PURCHASED IT USED WITH 41,000 MILES ON IT. I HAVE TALKED WITH CHRYSLER HEADQUARTERS AND THEY WILL NOT RESPOND TO ME BY EMAIL OR PHONE CALL AT THIS TIME. THEY INITIALLY TALKED TO ME AND SAID THEY WOULD BE OF NO FINANCIAL ASSISTANCE TO ME BECAUSE THE FACTORY WARRANTY IS UP, AND NOT THEY WILL NOT RESPOND TO MY CALLS OR EMAILS.

09/28/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/28/2018
Crash: No
Fire: No
Summary

MY FUEL PUMP INITIATOR IS NOT SENDING SIGNAL TO START MY CAR. IT IS DRAINING MY BATTERY AS WELL. MY CAR MAY START GOING TO WORK BUT NOT ON MY LUNCH BREAK THEN START AFTER WORK BUT IT HESITATES MANY TIMES.

09/04/2018
Components: SERVICE BRAKES
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

THE BRAKES FAILED WHILE IN RUSH HOUR TRAFFIC. WHILE AT A LIGHT SEVERAL CARS BACK THE BRAKE PEDAL WENT TO THE FLOOR. AT THE LIGHT I WAS ABLE TO GO TO THE LEFT BUT NO BRAKE. I WAS ABLE TO TURN OFF THE ROAD AND INTO A CONVENIENT STORE PARKING LOT TO STOP. I HAD TO GET A TOW TRUCK TO GET MY VAN AND ME HOME SAFE. IT WASN'T BRAKE SHOES! IT LOOKS LIKE IT WAS THE POWER BRAKE BOOSTER AS IN A RECALL #P14. MY VIN IS NOT IN THIS RECALL BUT SHOULD BE. PLEASE EXTEND THE TOWN & COUNTRY IN THIS OR ANOTHER RECALL. SEVERAL OWNERS HAVE THIS PROBLEM. HELP US PLEASE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

09/02/2018
Components: POWER TRAIN
Incident Date: 08/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

WAS DRIVING ALONG A HIGHWAY AND HEARD A WHINE. IT GOT WORSE AS I GOT CLOSER TO HOME. RPMS SUDDENLY INCREASED GREATLY. TOOK IT TO CHRYSLER DEALER WHERE I PURCHASED THE VEHICLE NEW. AFTER CHECKING IT OVER, IT WAS DETERMINED THAT TRANSMISSION NEEDED REPLACING AT 60500 MILES. 4 MONTHS PAST WARRANTY EXPIRATION. WHEN TALKING WITH SEVERAL MECHANICS AND TRANSMISSION BUSINESSES, HEARD THIS IS COMMON FOR THIS TRANSMISSION (6 SPEED). SAID THE SUPPLIER FOR THE BEARINGS, USED JUNK, AS THIS HAS CAUSED THE PROBLEMS. CHRYSLER MUST BE AWARE OF THIS.

08/25/2018
Components: ENGINE
Incident Date: 08/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

2013 CHRYSLER TOWN AND COUNTRY MINI VAN VIN NO. [XXX] 68,543 MILES FUEL INJECTION RETURNLESS, SEQUENTIAL. CHRYSLER 3.6 ENGINE FUEL PRESSURE CODES THAT I HAVE HAD AND STILL HAVING: P0153,P0153,P0175,P0300,P0302 THE CYLINDER HEAD PROBLEM IN THE CHRYSLER PENTASTAR 3.6L ENGINE AFFECTS THE LEFT BANK CONTAINING CYLINDER NUMBER TWO. SYMPTOMS FIRST APPEAR AS A TICKING SOUND COMING FROM THAT CYLINDER, FOLLOWED BY MISFIRE CONDITIONS, LOSS OF POWER AND POSSIBLE STALLING. THE DESIGN FLAW IS REPORTEDLY FIXED IN MODELS MANUFACTURED FROM 2012 BUT IT IS BELIEVED THAT 7,500 EARLIER VEHICLES MAY BE SUSCEPTIBLE TO LEFT CYLINDER HEAD CRACKS. CHRYSLER HAS EXTENDED THE FIVE YEAR/100,000 MILE WARRANTY TO TEN YEARS OR 150,000 MILES ON THE LEFT CYLINDER HEAD OF VEHICLES PRONE TO THE FAILURE. WARRANTY BULLETIN D-14-12 OF JUNE 10, 2014, IS AVAILABLE FROM DEALERS AND CONTAINS DETAILS OF WHICH VEHICLES ARE COVERED. LEFT CYLINDER HEAD HAS LOTS OF NOISE ... NO NOISE ON RIGHT CYLINDER HEAD ALSO STALLING AND MISFIRE VISITED DEALERSHIP ON 8-24-2018 AND SAID THAT MY VIN NO. DOES NOT APPLY TO MY VAN FOR ABOVE EXTENDED WARRANTY. COST TO REPAIR WILL BE MORE THAN $2000.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

08/24/2018
Components: ENGINE
Incident Date: 08/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

THE PCM IS BAD POWER CONTROL MODULE. AND IT HAS HAPPEN ON A LOT OF THE CHRYSLER TOWN AND COUNTRY VANS

08/22/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

OVERNIGHT SITTING IN THE DRIVEWAY THE HEAD REST (ACTIVE HEADREST RESTRAINT) POPPED FORWARD. UPON INSPECTION THE PLASTIC WAS BROKEN AND THE HOOK WAS STILL LATCHED. THE HEAD REST WAS NEVER DEPLOYED BY THE VEHICLE INTENTIONALLY AND THE PLASTIC BROKE CAUSING IT TO FAIL OPEN.

08/17/2018
Components: SEATS
Incident Date: 07/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

THE PASSENGER SEAT HEAD REST HAD A PLASTIC PIECE THAT BROKE SPONTANEOUSLY INSIDE, AND THE FRONT PART OF THE HEAD REST IS POPPED OUT. I TRIED TO RESET IT USING THE MANUFACTURE'S INSTRUCTIONS, BUT SINCE THE PIECE IS BROKEN, IT WILL NOT GO BACK TOGETHER. THE VEHICLE WAS STATIONARY AND UNOCCUPIED WHEN THIS OCCURRED.

08/06/2018
Components: EXTERIOR LIGHTING,UNKNOWN OR OTHER
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

WHEN DRIVING DOWN THE ROAD, JUST STRAIGHT, OR TURNING, THE VAN WILL JUST QUIT. INSTRUMENT PANEL TURNS OFF. IT HAS HAPPENED AT 40 MPH AND 20MPH. ANYWHERE, ANYTIME, ANY SPEED. WE HAVE TO PUT IT IN N AND TURN BACK ON BEFORE WE SLOW DOWN TOO MUCH TO BE REAR ENDED. WE HAVE TAKEN THIS TO THE DEALERSHIP WHERE THEY HAVE NO IDEA. THE CATALYTIC SOMETHING WAS THE ONLY CODE AND WAS REPLACED...ABOUT 1000 REPAIR EVEN THOUGH WE HAVE A LIFETIME WARRANTY. THIS DID NOT WORK. IT QUIT ON ME AGAIN TODAY WHILE DRIVING. IS THERE A RECALL? THIS IS DANGEROUS!!! I PUT TODAY'S DATE AS WHEN IT HAPPENED BECAUSE THAT IS THE LAST DATE IT HAPPENED. I CANNOT RECALL SPECIFIC DATES BEFORE, BUT IT HAS BEEN ABOUT 3 MONTHS OF THIS.

07/30/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

HAVING TRANSMISSION ISSUES. CHECK ENGINE LIGHT CAME ON. CAUSED BY P0740. DEALER ENGINE LIGHT IS ON BECAUSE THE TRANSMISSION NEEDS TO BE REPLACED IN A 5 YEAR OLD VEHICLE.

07/27/2018
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 07/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

FUEL PUMP NOT WORKING CORRECTLY, NOT SHUTTING OFF, NOT STARTING, I SEARCH ONLINE AND FOUND THE EXACT SAME PROBLEM. RECALL R09 / NHTSA 15V-115 FOR CHRYSLER, DODGE AND JEEP VEHICLES BUT RECALL IS ONLY FOR DODGE AND JEEP. (NOT CHRYSLERS.)

07/24/2018
Components: EXTERIOR LIGHTING,INTERIOR LIGHTING,SERVICE BRAKES
Incident Date: 12/13/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THE HEADLIGHTS AND INTERIOR LIGHTING FAILED TO ILLUMINATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE LEFT THE ROADWAY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LUNGS, AND KNEES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

07/07/2018
Components: ELECTRICAL SYSTEM
Incident Date: 09/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

I WAS DRIVING WITH MY THREE CHILDREN IN MY 2013 TOWN & COUNTRY IN SEPTEMBER 2017. WE WERE HEADED TO THE DEALERSHIP BECAUSE THE BATTERY LIGHT WAS ILLUMINATED, AND THE CAR GRADUALLY STARTED LOSING ELECTRICAL FUNCTIONS AND WOULD NOT ACCELERATE PAST FIRST GEAR. THE VAN THEN DIED ON A BUSY FOUR-LANE ROAD (SHELBYVILLE ROAD IN LOUISVILLE) AND I HAD TO GET OUT AND PUSH IT IN THE RAIN TO A PARKING LOT WHILE MY WIFE STEERED. I HAD THE CAR TOWED AND THE DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY ALTERNATOR. MY CAR HAD 48,000 MILES AT THE TIME. NOW AT 58,000 AND EIGHT MONTHS LATER MY ALTERNATOR IS STARTING TO FAIL AGAIN AND I WILL HAVE TO HAVE IT REPLACED. IT IS MY UNDERSTANDING THAT THE 160 AMP TOWN AND COUNTRY 3.6L ENGINE ALTERNATOR HAS THE SAME COMPONENTS AS THE ALTERNATORS IN 2010-2014 CHRYSLER 300, JEEPS AND OTHER MODELS THAT WERE PART OF A NHTSA RECALL. THE TOWN AND COUNTRY JUST HAS A DIFFERENT HOUSING AND ORIENTATION. I FEEL THAT THESE MODELS ALSO SHOULD BE RECALLED.

07/06/2018
Components: POWER TRAIN
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. THE DEALER (ZIMMER CHRYSLER DODGE JEEP RAM, 1086 BURLINGTON PIKE, FLORENCE, KY) WAS CONTACTED; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

07/02/2018
Components: SEATS
Incident Date: 06/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

THE ACTIVE HEAD RESTRAINT (HEADREST) ON THE DRIVER SIDE OF MY VAN ACTIVATED FOR NO REASON WHILE IT WAS PARKED. THE VEHICLE HAS NEVER BEEN IN A CRASH AND HAS 110000 MILES. I HAVE NOT BEEN ABLE TO RESET THE HEADREST. I TOOK IT TO THE DEALERSHIP TODAY AND THEY SAID IT WOULD COST $759 TO REPLACE. AFTER READING ALL THE COMPLAINTS ABOUT HEADREST ISSUES IN TOWN AND COUNTRY MINIVANS, AND THE RECALL OF OVER 800000 VEHICLES IN 2013 FOR THE EXACT SAME PROBLEM HTTP://WWW.AUTONEWS.COM/ARTICLE/20130703/OEM11/13130709941/CHRYSLER-RECALLS-840000-VEHICLES-MOSTLY-IN-U.S.-FOR-HEADRESTS, I AM CONVINCED THAT THE CHRYSLER TOWN AND COUNTRY MINIVANS SHOULD HAVE BEEN INCLUDED IN THE RECALL. THIS IS A MAJOR SAFETY ISSUE. WHAT IF THE HEADREST WOULD HAVE ACTIVATED WHILE I WAS DRIVING? PLEASE LOOK INTO THIS. THANK YOU.

07/01/2018
Components: UNKNOWN OR OTHER
Incident Date: 06/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

HEADREST FAILED, PLASTIC, HOLDING PIN BROKE AND HEADREST CAME APART. VEHICLE WAS STATIONARY.

06/20/2018
Components: SEATS
Incident Date: 05/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

ON OR ABOUT THE DATE REPORTED IN THIS CLAIM THE VEHICLE WAS AT A STOP IN A PARKING LOT SPACE. NOTHING HAPPENED TO THE VEHICLE AND WITHOUT WARNING THE DRIVER SEAT ACTIVE HEADREST RESTRAINT, PART OF THE SAFETY SYSTEM AND DESIGNED TO MOVE UP AND TOWARDS THE HEAD IN THE CASE OF A REAR-END COLLISION, ACTIVATED AND STRUCK THE DRIVER IN THE BACK OF THE HEAD THROWING THE HEAD FORWARD. NO MEDICAL ATTENTION WAS SOUGHT. THE VEHICLE WAS TAKEN TO A DODGE DEALERSHIP TO DIAGNOSE THE ISSUE AND AND THE CERTIFIED MECHANIC FOUND NO EVIDENCE/INDICATION FOR WHY THE ACTIVE HEADREST RESTRAINT SHOULD HAVE ACTIVATED. FIAT CHRYSLER AUTOMOBILES (FCA) WAS CONTACTED ABOUT THE SAFETY ISSUE AND A SERVICE TICKET WAS CREATED. ALTHOUGH NO RECALL HAS BEEN ISSUED FOR THIS DEFECTIVE PART, FCA'S RESPONSE WAS THAT THE VEHICLE EXCEEDED THE BASIC VEHICLE WARRANTY COVERAGE AND THAT VEHICLE REPAIRS WOULD BE THE RESPONSIBILITY OF THE OWNER. THE OWNER HAS FOUND MULTIPLE OTHER POSTS OF THIS SAME SITUATION ONLINE FROM OTHER OWNERS, INCLUDING VEHICLES WITHIN FCA'S BASIC VEHICLE WARRANTY WHERE AGE AND MILEAGE WERE NOT A FACTOR. AT THE TIME OF THIS CLAIM THE VEHICLE IS AT THE DEALERSHIP FOR REPAIRS. THE REPAIR INVOICE CAN BE PROVIDED AT A LATER TIME UPON REQUEST BY NHTSA.

06/12/2018
Components: AIR BAGS
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

CLOCK SPRING DISCONNECTED DRIVERS AIRBAG. AIR BAG LIGHT HAS BEEN ON FOR SOME TIME EVEN THE LAST LIME IT WAS AT THE DEALER, WHEN THE CRUISE CONTROL STOPPED WORKING FOUND THE CLOCK SPRING HAS BROKEN AND DISCONNECTED DRIVERS AIRBAG. INTERNET SHOWS THIS IS A VERY COMMON PROBLEM.

06/12/2018
Components: ELECTRICAL SYSTEM
Incident Date: 12/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TOTALLY INTEGRATED POWER MODULE (TIPM) MALFUNCTION CAUSES THE FUEL PUMP TO FAIL TO START OR RUN. THE INTERNET SHOWS THIS IS A COMMON PROBLEM WITH THESE VEHICLES. HAS ALMOST LEFT MY WIFE STRANDED IN BAD PARTS OF TOWN.

06/10/2018
Components: ELECTRICAL SYSTEM
Incident Date: 06/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

DASHBOARD SCREENS SUDDENLY BLINKS AND ALL SCREENS FLASH INTERMITTENTLY WHILE DRIVING.

06/05/2018
Components: ENGINE
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

$2000 BILL FOR SOMETHING I KEPT SAYING THERE WAS SOMETHING GOING ON AND TO FIND OUT THAT IT WAS MISFIRING THE WHOLE TIME FOR OVER A YEAR AND 2 COILS LATER! THIS IS RIDICULOUS!

06/04/2018
Components: ELECTRICAL SYSTEM
Incident Date: 06/03/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

ON 6/3/2018 @ 2:40 PM, WHILE DRIVING THE VAN, ROLLING WINDOW DOWN, SPARKS FLEW FROM DRIVER DOOR PANEL, SMOKE FILLED CAR AND FIRE IN DOOR PANEL. I PULLED OVER, USED A RAG TO OPEN DOOR AND JUMPED OUT AND CALLED PG COUNTY FIRE AND EMS. FIRE AND EMS ARRIVED AND EXTINGUISHED FIRE. CAR TAKEN AND PARKED IN OUR DRIVEWAY. MADE PHONE CALL TO CHRYSLER ON 6/4/2018 @ 12:40 PM. CASE NUMBER ASSIGNED #34468100. TOLD BY CHRYSLER REP SOMEONE WOULD CONTACT US BY MONDAY, 6/11/2018.

06/02/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

KEPT TAKING IT IN PROBABLY FOR ALMOST A YEAR FOR A DIAGNOSTIC CHECK BECAUSE IT FELT LIKE IT HAD A JERKING FEELING IN THE ENGINE. WAS TOLD NO CODES WERE SHOWING UP. THEN EARLIER THIS YEAR, HAD TO HAVE 2 COILS REPLACED ON THE ENGINE. ON JUNE 1 I TOOK IT IN BECAUSE THE ENGINE LIGHT WAS ON, NOW IT NEEDS CAMSHAFT AND OTHER STUFF DONE!

06/01/2018
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

HAVE HAD NOTHING BUT PROBLEMS AND HAVE NOTHING GOOD TO SAY ABOUT THIS VAN!

05/28/2018
Components: AIR BAGS
Incident Date: 02/12/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

MY VEHICLE WAS IN AN ACCIDENT RECENTLY WHERE THE FRONT END HAD TO BE TOTALLY REPLACED AND THE AIRBAGS DID NOT DEPLOY

05/23/2018
Components: ENGINE
Incident Date: 03/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE HESITATED WHILE TRAVELING UPHILL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT A CYLINDER HEAD GASKET FAILED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

05/18/2018
Components: SEATS
Incident Date: 04/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

THE DRIVER-SIDE ACTIVE HEAD RESTRAINT FIRED WITHOUT PROVOCATION WHILE THE CAR WAS PARKED. IT HIT MY WIFE IN THE HEAD. THE PLASTIC PARTS INSIDE THE HEAD REST ARE BROKEN AND CHALKY, LIKE PLASTIC LEFT TO SIT IN THE SUN TOO LONG. THIS PART IS CLEARLY DEFECTIVE BUT THE DEALERSHIP REFUSES TO DO ANYTHING ABOUT IT.

05/15/2018
Components: SEATS
Incident Date: 05/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

YESTERDAY MY 69 YEAR OLD MOTHER GOT INTO THE 2ND ROW CAPTAIN SEAT OF MY VAN. I WAS BUCKLING MY SON INTO THE OTHER CAPTAIN SEAT. ALL OF A SUDDEN SHE SCREAMED. SHE PULLED THE LEVER ON THE SIDE OF THE SEAT THAT ALLOWS YOU TO LEAN THE SEAT BACK AND THE HEADREST SNAPPED FORWARD WITH INCREDIBLE FORCE AND ALMOST KNOCKED HER OUT. I COULDN'T UNDERSTAND WHAT HAPPENED SO I INVESTIGATED.... THE LEVER THAT ALLOWS YOU TO TILT THE SEAT BACK IS ALSO THE SAME LEVER THAT RELEASES THE SEAT FROM THE FLOORBOARD AND SNAPS IT FORWARD SO THAT IT IS FOLDED UP TO GO DOWN INTO THE FLOOR FOR STORAGE. SO, IF YOU PULL THAT LEVER ALL THE WAY UP - THE SEAT SNAPS OUT OF THE FLOOR AND FOLDS UP LIKE A ACCORDION WITH A GREAT AMOUNT OF FORCE. IF YOU GENTLY PULL THAT LEVER UP A LITTLE BIT, BUT NOT ALL THE WAY, IT ALLOWS YOU TO ADJUST THE TILT OF THE SEAT BACK. IN OTHER WORDS, ALLOWS YOU TO RECLINE OR SIT UP MORE. I WAS SHOCKED!!! IF THAT HEADREST SNAPS FORWARD WITH ENOUGH FORCE TO ALMOST KNOCK OUT A FULL GROWN ADULT, WHAT WOULD IT DO TO A CHILD? HOW IS A CHILD SUPPOSED TO KNOW NOT TO PULL THE LEVER UP ALL THE WAY? HOW CAN I PREVENT MY KIDS FROM PULLING THAT LEVER? THERE'S NO WAY TO LOCK IT. THE VEHICLE WAS LOCATED IN THE DRIVEWAY OF MY HOME IN A STATIONARY POSITION. I AM HAPPY TO PROVIDE MORE INFORMATION IF YOU WOULD LIKE TO CONTACT ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

05/09/2018
Components: STEERING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 05/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

ON MAY 9TH 2018 WHILE DRIVING THE CAR DOWN A TWO WAY STREET NOT FAR FROM A SCHOOL ZONE IT BASICALLY LOCKED BUT THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS STILL IN MOTION BUT I COULD NOT STEER BECAUSE THE WHEEL WAS LOCKED, I COULD NOT STOP BECAUSE THE BRAKE DID NOT WORK, I ALMOST CRASHED AND DIED. I HAD TO JUMP A CURB TO SLOW THE VEHICLE DOWN AND AVOID ACCIDENTS. I WAS THEN ABLE TO TURN OFF THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND SOUNDS LIKE DEFECTIVE PARTS IN THE VEHICLE THAT NEED TO BE REPORTED AS A RECALL TO THE MANUFACTURER. THE PUBLIC NEEDS TO KNOW AS MANY LIVES ON THE ROAD ARE AT RISK AND WE WANT ANSWERS AND THE PROBLEM RESOLVED BY THE MANUFACTURER.

05/03/2018
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

AIR BAG LIGHT COMES ON RANDOMLY. EVEN AFTER SERVICE, AIR BAG LIGHT REMAINS UNPEDICTABLE. THIS IS A SERIOUS SAFETY ISSUE THAT HAS BEEN REPORTED BY MANY OWNERS WHICH CHRYSLER NEEDS TO RESOLVE ASAP.

05/01/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3CR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS OVER ROUGH TERRAIN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED AND THE IGNITION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 110,000.

04/27/2018
Components: ENGINE
Incident Date: 04/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

WHILE ACCELERATING CAR SHAKES AND DOES NOT ACCELERATE PROPERLY. ENGINE LIGHT FLASHES AND DINGS AND THEN STAYS ON. MECHANIC SAYS #2 CYLINDER HEAD FAILURE. CHRYSLER NOT INCLUDING OUR PARTICULAR VEHICLE IN THE EXTENDED WARRANTY FOR THE EXACT SAME PROBLEM (I.E. #2 CYLINDER HEAD FAILURE). THIS TYPICALLY OCCURRED WHEN ATTEMPTING TO ACCELERATE FROM A STOP BUT WOULD HAPPEN DURING HIGHWAY DRIVING AS WELL

04/15/2018
Components: ELECTRICAL SYSTEM
Incident Date: 04/15/2018
Crash: No
Fire: No
Summary

PASSENGER SLIDING DOOR OPENS BY ITSELF. FINALLY HAD TO LOCK TO KEEP DOOR SHUT. VEHICLE WAS STOPPED.

04/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 04/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

I BELIEVE I HAVE A FAULTY TIPM, YOU KNOW THAT PART THAT MANY, MANY OTHER DRIVERS HAVE DEALT WITH BUT YOU REFUSE TO DO A RECALL ON! I WAS DRIVING AND THE TRACTION CONTROL LIGHT TURNED ON, MY BRAKE LIGHTS WERE FLASHING AND MY DRIVERS SIDE PASSENGER POWER DOOR SAID 'FUNCTION NOT AVAILABLE' WHEN I TRIED TO OPEN IT. AFTER DRIVING AROUND THE CORNER I FELT THE CAR BOG DOWN (ALMOST FELT LIKE IT WENT INTO OVERDRIVE) SO I PULLED OVER AND TURNED THE CAR OFF. IT WOULD NOT TURN BACK ON. THE ENGINE WOULD NOT TURN OVER. THE HEAT TURNED ON BY ITSELF, THE ENGINE LIGHT, AIRBAG LIGHT, ELECTRONIC THROTTLE CONTROL, AND BATTERY LIGHTS ALL CAME ON AND STAYED ON. MY HUSBAND HAD TO COME JUMP ME AND I ONLY MADE IT A FEW BLOCKS FOR IT HAPPENED AGAIN. MY HUSBAND THOUGHT IT WAS THE ALTERNATOR DUE TO THE HEADLIGHTS AND DASH LIGHTS FLASHING SO HE TOOK IT OUT TO GET TESTED. TESTED FINE. TRIED THE BATTERY AND IT WAS DRAINED. REPLACED THE BATTERY TODAY AND THE BATTERY LIGHT HAS STAYED ON. WE DROVE SOMEWHERE AND IT BOGGED DOWN AND SENSOR LIGHTS TURNED ON. IT GOT TO THE POINT THAT IT WOULDN'T EVEN STAY ON WHEN JUMPED, DOORS WOULDN'T OPEN, I COULDN'T EVEN LOCK/UNLOCK IT. MY HUSBAND IS BEYOND FRUSTRATED WITH THIS. I DO NOT FEEL SAFE DRIVING THE CAR AGAIN EVEN AFTER WE FIGURE OUT WHAT'S GOING ON AND FIX IT. THANK GOODNESS IT NEVER 'STALLED' WHEN I WAS ON A MAJOR ROAD/FREEWAY WITH MY 3 KIDS. THIS IS COMPLETELY UNSAFE AND NEEDS A RECALL AND TO BE FIXED! I SHOULDN'T HAVE TO PAY $1,200+ BECAUSE OF A FAULTY PART MY CAR WAS BUILT WITH!

04/12/2018
Components: ELECTRICAL SYSTEM
Incident Date: 02/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

I WAS DRIVING MY FAMILY HOME FROM VACATION IN FLORIDA AND WHILE WE WERE ON THE INTERSTATE IN NEW YORK MY TOWN AND COUNTRY LOST ALL POWER, ALMOST CAUSING AN ACCIDENT. THE RED BATTERY LIGHT ALONG WITH ABS, TRACTION CONTROL AND ENGINE LIGHT ALL CAME ON AND THE VEHICLE WOULD GO ANY FASTER THAN 20 MILE PER HOUR.I WAS ABLE TO GET OFF AN EXIT AND FOUND A NEAR BY ADVANCED AUTO AND HAD THE BATTERY AND ALTERNATOR TESTED. BOTH TESTS CAME BACK OK. STARTED BACK FOR HOME AND WHILE DRIVING AGAIN THE CAR EXPERIENCED THE SAME ISSUE.

03/19/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

DRIVING MY VEHICLE AND ALL THE YELLOW AND RED LIGHT INDICATORS ON THE DASH APPEARED. STOPPED AND PUT IT IN GEAR AND ELECTRIC SIDE DOORS AND BACK HATCH WOULD NOT OPEN. I THEN TURNED IT OFF AND WHEN I WENT BACK TO TURN IT ON IT WOULD NOT DO ANYTHING. WAITED 10 MIN AND IT TURNED ON WITH THE ENGINE LIGHT ON.

03/15/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

THE. CAR HAD ELECTRICAL FAILURE STARTED WITH THE LEFT FRONTBTURN SIGNAL. NEXT MYNRADIO WOULD SHUT DOWN AND RESTART ON ITS OWN. THEN THE RADIO SHUT DOWN AND I HAS TO RESTART IT. NEXT THE DASHBOARD WOULD LIGHT UP THE ABS SYSTEM OR ENGINE LIGHT AND THEN CUT THEM OFF. NEXT IT SHUT COMPLETELY DOWN WHILE I WAS PARKED. IT WAS COLD THAT SAY AND A BOOST STARTED IT UP. NEXT IT SHUT DOWN WHLLE I WAS DRIVING A CAR FULL OF CHILDREN HOME FROM SCHOOL. IT LIT UP EACH WARNING LIGHT AND SHUT DOWN. IT WOULD NOT START WITH A JUMP. I HAD THE BATTERY AND ALTERNATOR CHECKED BY A SPECIALIST WHO APPROVED BOTH. NOW AFTER OWNING THIS VAN AFTER 9 MONTHS IM READY TO SEND IT BACK. I SHOULD ALSO MENTION THAT THE RIGHT PASSENGER DOOR WILL REFUSE TO OPEN BY SWITCH.

03/15/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED THE IGNITION OFF. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED NORMALLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER (CARMAN CHRYSLER JEEP DODGE, 196 S DUPONT HWY, NEW CASTLE, DE 19720) AND WAS INFORMED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO ASSIST. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THE DEALER'S PRESENCE. THE FAILURE MILEAGE WAS 16,000.

03/11/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE CAR SHUTS OFF WHILE DRIVING. I LOSE POWER STEERING , ALL ELECTRICAL , THE ENGINE DIES. I HAVE TO PUT IT INTO NEUTRAL AND RESTART IT. THIS HAS HAPPENED MULTIPLE TIMES. ONCE ON THE HIGHWAY. THE OTHER THREE TIMES WERE STREET DRIVING. CHRYSLER HAD MY VEHICLE FOR 6 DAYS AND COULDN'T FIND AND ISSUES WITH IT. ALWAYS HAPPENS WHEN IN MOTION.

03/08/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

BLIND STOP DETECTOR FAILURE

03/05/2018
Components: STRUCTURE
Incident Date: 03/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE LIFTGATE CRASHED DOWN WITHOUT WARNING. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000. *TT THE CONSUMER STATED STRUTS ON LIFTGATE FAILED. *TR

03/03/2018
Components: AIR BAGS
Incident Date: 06/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG0DR******
Summary

MY 2013 TOWN AND COUNTRY LIMITED WITH 21403 MILES AIR BAG WARNING LIGHT COMES ON, GOES OFF AND REPEATS THIS CONTINUOUSLY AS I AM DRIVING. IT WILL COST ME $125.00 FOR A DIAGNOSIS. CONTACTED CHRYSLER, THEY ARE GOING TO WORK WITH ME AFTER THE DIAGNOSIS IS COMPLETED.

03/01/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

POSSIBLE BLACK URETHANE POLYMER ISSUE AS WITH 2014 & 2015 WINDSHIELD. WATER LEAKAGE, WIND SOUND ON DRIVER SIDE WHILE DRIVING, WHEN VEHICLE IS ON UNEVEN TERRAIN, WINDOW SCRATCHING SOUND OCCURS WHILE DRIVING. BOUGHT VEHICLE USED. NOT SURE IF ORIGINAL FACTORY GLASS IS PRESENT...NAME I BELIEVE IS PINKERTON OR SOMETHING LIKE THAT. ANYWAY, SAFELIGHT WINDOW DOESN'T DO DETACH AND RE-ATTACH WORK, AS GLASS HAS BROKEN IN THE PAST, SO UNCERTAIN HOW TO DETERMINE IF THIS IS A PROBLEM SUCH AS WAS FOR THE 2014 & 2015 VEHICLES PER THE OLD OR EXPIRED POLYMER CAULKING. NEVERTHELESS, SOMETIMES WHILE DRIVING, SOUNDS LIKE WINDSHIELD COULD COME OFF OR DISLODGE, BUT NOT ALWAYS. DIDN'T HAPPEN WHEN WE FIRST BOUGHT VEHICLE THIS PAST SUMMER. BOUGHT VEHICLE LAST SUMMER AND NOTICED WATER ON THE FLOOR AFTER RAINS, WITH ONCE OR TWICE SEEING A FINE STREAM OF WATER ON DRIVER SIDE OF WINDOW FRAME PER WATER COMING IN. CAN'T KEEP FLOOR DRY. ALSO, IN THE SUMMER/FALL, PER POSSIBLE WATER IN VEHICLE, NOTICED FOGGY WINDOW FROM WITHIN, WHEN STARTING UP AND CERTAINLY NOW DURING THE WINTER, PER A FROST LIKE EFFECT, TILL DEFROST IS TURNED ON. AS FOR WHEN THIS OCCURRED, THERE IS NO SPECIFIC DATE. OBTAINED VEHICLE IN JUNE OF 2017, DIDN'T NOTICE WATER ON FLOOR TILL LATER IN SUMMER, DIDN'T HEAR OR NOTICE WINDSHIELD WIND SOUNDS TILL JANUARY OF THIS YEAR (2018). JANUARY 15 2018 DATE IS ARBITRARY AND NOT EXACT AS THIS HAS BEEN DEVELOPING OVER TIME.

02/12/2018
Components: ELECTRICAL SYSTEM
Incident Date: 02/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT EXPERIENCED AN ELECTRICAL FAILURE THAT CAUSED THE INSTRUMENT PANEL GAUGES TO DISPLAY INACCURATE INFORMATION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. CUETER CHRYSLER JEEP DODGE RAM (2448 WASHTENAW AVE, YPSILANTI, MI) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

01/02/2018
Components: SUSPENSION
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

FRONT STRUTS ARE NOISY AND MECHANIC SAYS THE RUBBER TOP PLATES ARE DESTROYED. THEY ARE ONLY 4 YEARS OLD AND CAR ONLY HAS 20,200 MILES ON IT. I FEEL THIS IS A PART PROBLEM FROM THE VENDOR SINCE NEW, AS NEWLY PURCHASED STRUTS FROM MONROE HAVE A LIFETIME REPLACEMENT WARRANTY. WITH THE MILEAGE ON THE T&C BEING SO LOW, AND CHRYSLER'S WARRANTY NOT EXCEEDING 3YRS/36,000MILES THIS SHOULD NOT HAPPEN. THE CAR SITS IN THE SHADE BECAUSE OF TREE COVER, SO HEAT SHOULD NOT BE THE ISSUE. IT IS USED AS A LOCAL SEDAN WOULD NORMALLY BE USED WITH VERY LIMITED USAGE. THE WARRANTY SERVICE WAS PULLED BY CHRYSLER BUT THEY NEVER DETECTED THIS ISSUE. I AM A VIETNAM VET WITH HEARING ISSUES, HOWEVER THE FRONT END NOISE HAS INCREASED UNTIL I TOOK IT TODAY TO A MECHANIC. 1-2-18. TWO STRUTS HAVE BEEN QUOTED AT $800.

12/26/2017
Components: SERVICE BRAKES
Incident Date: 12/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

WHEN ENGAGING PARKING BRAKE, PEDAL WENT ALL THE WAY TO THE FLOOR AFTER A LOUD SNAPPING NOISE. DEALER STATED ENTIRE PARKING BRAKE ASSEMBLY NEEDED REPLACING. VEHICLE WAS PARKED ON LEVEL SURFACE OF DRIVEWAY. VEHICLE AT APPROXIMATELY 64,000 MILES.

12/19/2017
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 08/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG3DR******
Summary

MY AIRBAG LIGHT COMES ON AND OFF CONTINUALLY WHEN I AM DRIVING MY VEHICLE. THIS ISSUE HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. I BELIEVE IF THIS ISSUE CONTINUES IT MAY CAUSE THE AIRBAG NOT TO DEPLOY OR TO DEPLOY IN ERROR. THIS IS VERY CONCERNING. DEALERSHIP HAS FAILED TO REPAIR THIS ISSUES AFTER 3 ATTEMPTS. THE VEHICLE IS ON A STREET OR HIGHWAY WHEN ISSUE OCCURS.

12/17/2017
Components: ENGINE
Incident Date: 12/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

WHILE DRIVING, THE ENGINE SHUTS OFF SUDDENLY. THERE IS NO WARNING, AND NO CHECK ENGINE LIGHTS COME ON. NO ABNORMAL NOISES OR PROBLEMS FROM THE GAUGES ARE PRESENT. WHEN HOOKED UP TO A COMPUTER, NO PROBLEMS ARE SHOWN. HAS HAPPENED TWO TIMES IN A MONTH. AFTER 15 MINUTES OR SO, VEHICLE WILL START AND ACT NORMAL.

12/13/2017
Components: TIRES
Incident Date: 10/10/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

WE PURCHASED NEW TIRES FOR THE FRONT OF OUR 2013 CHRYSLER TOWN & COUNTRY ON 9/29/17 FROM TIRES PLUS IN STILLWATER, MN. ON 10/10/17, JUST 11 DAYS LATER, WHILE DRIVING 55 MPH ON A SMOOTH, CLEAR HIGHWAY, THE FRONT RIGHT TIRE BLEW UP, CAUSING A HORRIFIC CRASH. THERE WAS A LOUD EXPLOSION, THE CAR VEERED OUT OF CONTROL, MY HUSBAND FOUGHT THE WHEEL AS IT SKIDDED ALONG THE GRAVEL VERGE. WE WERE ON 2 WHEELS, ABOUT TO FLIP, WHEN WE HIT A PAVED DRIVEWAY, WHICH SWUNG THE VAN AROUND FULL FORCE DOWN A DITCH INTO A PINE GROVE. AIRBAGS DEPLOYED, WE SUSTAINED MINOR INJURIES (ALTHOUGH IT TURNS OUT THEY AREN'T SO MINOR AFTER ALL) THANKS TO SAFETY CONSTRUCTION IN THE CAR AND OUR SEAT BELTS. THE VAN WAS TOTALED. WITNESSES, THE SHERIFF, THE WRECKER DRIVERS (IT TOOK 2), AND (LATER) OUR MECHANIC AGREED THAT THE FRONT RIGHT TIRE HAD SEPARATED FROM THE RIM SUDDENLY, (HENCE THE EXPLOSION SOUND) AND WAS CLEARLY THE CAUSE OF THE ACCIDENT. WE WERE 200 MILES FROM HOME AND NEEDED A HOTEL, HOSPITAL VISITS, AND A NEW CAR. RESIDUAL INJURIES ARE MINOR BUT IMPAIR OUR DAILY LIVES: WRENCHED SHOULDERS, PERSISTENT BRUISING, PTSD, AND THE TIME AND COST OF BORROWING MONEY TO GET A REPLACEMENT CAR. ATTORNEYS AREN'T INTERESTED IN THE CASE BECAUSE OUR INJURIES AREN'T PROFITABLE ENOUGH FOR THEM, BUT THIS IS A SITUATION WHERE THE PRODUCT FAILED, AND OUR LIVES THREATENED. IF WE HADN'T HIT THAT DRIVEWAY, OR SEAT BELTS AND STRUCTURAL PROTECTIONS, WE'D HAVE ROLLED AND DIED. THE TIRE WAS CLEARLY THE CAUSE. THE TIRE WAS A FIRESTONE DESTINATION LE2 P-METRIC BL 225/65R17 102 BRAND NEW (ABOUT 300 MILES ON THE TIRE) DOT# W22YDE40617

12/11/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE IGNITION WAS STARTED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 112,553. *TT UPDATED 8/14/18*JB

12/09/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

RECURRING EVAPORATIVE EMISSIONS LEAK DETECTED (VERY SMALL). VEHICLE HAS BEEN TAKEN BACK TO CHRYSLER MULTIPLE TIMES AND CHECK ENGINE LIGHT COMES BACK ON. CODE IS P0456

11/14/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

EVERY THREE TO FIVE DAYS THE VEHICLE WILL NOT START. THERE IS A CONSTANT 2 AMP DRAW ON THE BATTERY. THEY KEPT THE VEHICLE AT THE DEALERSHIP FOR ALMOST TWO MONTHS. THE TIPM MODULE, WIN MODULE, RIGHT DOOR MODULE AND RADIO HAVE ALL BEEN REPLACED BUT NONE OF THESE THINGS HAVE FIXED THE PROBLEM. THE PROBLEM CAN NOT BE RESOLVED AND YOU HAVE NO IDEA WHEN THIS ELECTRICAL FAILURE IS GOING TO OCCUR.

11/13/2017
Components: SUSPENSION,WHEELS,SERVICE BRAKES
Incident Date: 11/12/2017
Crash: No
Fire: No
Summary

WHEN I DRIVE OVER ANY TYPE OF MODERATE OR ROUGH TERRAIN, MY CAR RATTLES OR MAKES A SOUND SIMILAR TO POPPING POPCORN.

10/25/2017
Components: ENGINE
Incident Date: 09/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

WHILE DRIVING DOWN THE ROAD MY VAN HAS STARTED SHUTTING OFF! I HAVE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. THIS HAS HAPPENED MULTIPLE TIMES TO ME AND ALSO MY HUSBAND. THIS IS VERY DANGEROUS AND THERE IS NO WARNING SIGNS BEFORE THE ENGINE SHUTS OFF, DOESN'T SEEM TO MATTER WHAT SPEED, IT HAS SHUT OFF GOING 55, 30 AND WHILE PULLING INTO A PARKING LOT. IT HAS BEEN HOOKED UP TO A COMPUTER AND NO PROBLEM CODE HAS SHOWN UP.

10/20/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 08/02/2017
Crash: No
Fire: No
Summary

WE PURCHASED OUR TOWN & COUNTRY NEW IN 2012. WE'VE PUT JUST OVER 51,000 MILES ON IT. IT'S BEEN A GREAT VEHICLE. WE'VE BEEN TO FLORIDA AND BACK TWICE (21 HR DRIVE), AND ALL OVER THE EASTERN HALF OF THE COUNTRY. IT WAS A GREAT VEHICLE THUS FAR SO I EXPECTED IT TO LAST UNTIL WELL OVER 51,000 MILES. ALL OF A SUDDEN A FEW MONTHS AGO, WHILE DRIVING, THE VAN WOULD JUST SHUT OFF. LOSS OF POWER STEERING, RADIO OFF, NOTHING. YOU HAVE TO ATTEMPT TO PULL OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, PUT THE VEHICLE IN PARK, AND TURN IT BACK ON. IT DOES THIS RANDOMLY. IT'S DONE IT WHILE I'VE BEEN ON A HIGHWAY DRIVING 65 MPH AND IT'S DONE IT IN TOWN DRIVING 25-30 MPH. WE NEVER KNOW WHEN IT WILL HAPPEN. IT'S EXTREMELY DANGEROUS, COULD POTENTIALLY KILL MY FAMILY, AND IT'S AMAZING HOW MANY OF THE SAME STORY I'VE READ ABOUT THIS VEHICLE. WE'VE TAKEN IT TO BE DIAGNOSED AND LOOKED AT MULTIPLE TIMES AND NO ONE CAN FIND ANYTHING WRONG WITH IT. IT'S PAID OFF SO IT'S GOING BYE BYE. WON'T EVER BUY A CHRYSLER AGAIN.

10/09/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/07/2017
Crash: No
Fire: No
Summary

I WAS DRIVING AND LOST A FULL TANK OF GAS WITHIN A HOUR, STOPPED AND NOTICE AND SMELLED GAS LEAKING FROM BOTTOM OF ENGINE. TOOK IT TO THE NEAREST DEALERSHIP AND WAS TOLD I HAD A BAD FUEL RAIL.

09/26/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

THIS STARTED ABOUT 4 WEEKS AGO, APPROXIMATELY 9/10/2017. THE VEHICLE DID NOT WANT TO START. WE WERE UNDER THE IMPRESSION THAT THE BATTERY WAS DEAD. JUMPED THE CAR AND IT STARTED. AFTER THAT A COUPLE OF DAYS LATER MY WIFE SAID THAT THE VEHICLE WOULD JUST CRACK OVER AND HAVE THE KEY STUCK ON THE CRANKING MODE. THE KEY WAS TURNED BACK AND FORTH UNTIL THE VEHICLE STARTED. AFTER WHICH THE VEHICLE WOULD SHUT OFF. SHE WAS ABLE TO GET THE CAR STARTED AND DROVE IT HOME RIGHT AWAY. THAT NIGHT IT DID THE SAME THING TO ME. I TURNED THE KEY 3 TIMES UNTIL THE VEHICLE STARTED THEN IT SHUT OFF ALL BY IT SELF. WE DECIDED NOT TO DRIVE THE VEHICLE UNTIL WE COULD GET IT LOOKED AT THE DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT THE PREVIOUS YEAR CHRYSLER AND JEEP VEHICLES HAD A RECALL FOR A FUEL RELAY REPLACEMENT. THIS LEADS ME TO BELIEVE THAT THIS IS THE SAME PROBLEM AFTER READING THE SYMPTOMS. AFTER MY REASEARCH I WALKED OUT TO SEE IF THE VEHICLE WOULD START. THIS WAS SUNDAY MORNING. THIS TIME THE VEHICLE CRANKED AFTER TURNING THE KEY 3-4 TIMES. THE VEHICLE STAYED ON FOR 15 MINUTES, AFTER WHICH IT SHUT OFF. ON MONDAY MORNING I DID THE SAME PROCEDURE AND THE VEHICLE STAYED ON UNTIL WE HAD TO LEAVE TO GO TO WORK. IT RAN FOR 15+ MINUTES. TODAY IS TUESDAY MORNING AND WE ARE ABOUT TO SEE IF WE CAN DRIVE IT TO THE DEALERSHIP. IF THIS IS THE SAME ISSUE THE PREVIOUS MODEL VEHICLES HAD THEN I'M CONCERN THAT THE ENGINE MAY STOP WHILE MY WIFE AND KIDS ARE DRIVING DOWN THE ROAD AND BE IN AN ACCIDENT.

09/21/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

REAR AC EVAPORATOR ENDED UP HAVING A LEAK, NEEDED TO BE REPLACED LIKE MANY OTHER CHRYSLER TOWN & COUNTRYS AND DODGE CARAVANS OF THESE YEARS. APPARENTLY, IT'S PRETTY COMMON FOR THESE TO HAVE DAMAGE THROUGH NORMAL USE OF THE VEHICLE, CONSIDERING THE REAR EVAPORATOR IS DIRECTLY BEHIND THE REAR PASSENGER WHEEL WELL. THERE ISN'T ANY FORM OF PROTECTION FOR THIS PART OF THE SYSTEM, MAKING IT FRAGILE, AND NORMAL DRIVING WILL KICK UP ENOUGH ROCKS, DEBRIS, AND DIRT TO CAUSE DAMAGE. HAD MINE FIXED IN AUGUST 2017 ON A 2013 TOWN & COUNTRY, DOESN'T SEEM TO BE A RECALL. NOT THE CHEAPEST REPAIR IN THE WORLD, AT ROUGHLY $1,000, ALL DUE TO POOR DESIGN CONSIDERATIONS.

09/11/2017
Components: POWER TRAIN
Incident Date: 09/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT STATED THAT THERE WAS A HESITATION IN THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DODGE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE SERVICED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TT UPDATED 7/16/18*JB *TR

09/08/2017
Components: ENGINE
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDDG0CT******
Summary

2013 PENSTAR V3.6 KNOWN CYLINDER HEAD ISSUES LEFT BANK IS COVERED YET RIGHT BANK FAILURE IS COMPLETELY IGNORED BY CHRYSLER - ENGINE JUMPS AND MISSES AND AFFECTS DRIVEABILITYAND SAFETY DUE TO LOSS OF POWER AND ACCELERATION - DEALERSHIP CONTACTED CHRYSLER AND THEY IGNORED THE ISSUE AND REFUSE TO COVER ANYTHING ON 108K ENGINE - SAD STATE OF US CAR MAKER

08/28/2017
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG6DR******
Summary

CAR WILL NOT START SOMETIMES NO SHUT OFF TIPM ISSUE NO RECALL YET

08/21/2017
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 08/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

08/12/2017: I LEFT MY HOME & HAD ONLY TRAVELED A SHORT DISTANCE & THE ENTIRE VEHICLE STOPPED WORKING. THERE WAS NO POWER. THE INSTRUMENT PANEL WAS BLACK & THE ENGINE WAS NOT RUNNING. I PULLED TO THE SIDE OF THE ROAD AS BEST I COULD WITH NO POWER STEERING OR BRAKES. I TURNED THE KEY TO OFF. I ATTEMPTED TO RESTART THE VEHICLE. IT TOOK 3 TRIES TO GET IT STARTED. I DID NOT DRIVE IT AGAIN UNTIL THE NEXT DAY. THE PROBLEM DID NOT OCCUR AGAIN. IT IS NOW AT THE SECOND DEALERSHIP WAITING FOR DIAGNOSIS. I ALSO HAVE AN ESCALATED CASE OPEN WITH CHRYSLER CUSTOMER SERVICE. 8/9/2017: I HAD TO TAKE MY DAUGHTER TO THE DOCTOR FOR AN EMERGENCY APPOINTMENT. I STARTED THE VEHICLE. BACKED IT DOWN THE DRIVEWAY. PUT IT IN PARK. THE VEHICLE STOPPED WORKING. THE INSTRUMENT PANEL WENT DARK & THE ENGINE STOPPED. IT TOOK 8 TRIES TO GET IT RESTARTED. I DID CALL & REPORT THE PROBLEM TO THE DEALER. 8/3/2017: I TOOK MY VEHICLE INTO THE DEALER FOR THE SAME PROBLEM. IT WAS FAILING TO START THE DAY BEFORE. IT TOOK 3-4 TRIES. IT ALSO RANDOMLY SHUT ITSELF OFF WHEN I PUT IT IN PARK. ALSO ONCE WHEN I PUT IT IN DRIVE. I REPORTED THIS TO THE DEALERSHIP UPON DROPPING IT OFF. THEY DROVE THE VEHICLE 60 MILES & COULD NOT REPLICATE THE PROBLEM. IT NEVER SHUT OFF WHILE THEY DROVE IT. THEY RETURNED IT TO ME BUT DID NOTE THE ERROR CODES WHEN THEY RAN A DIAGNOSTIC THAT THE VEHICLE HAD HAD SOME TYPE OF FAILURE. 7/11/2017: I HAD THE VEHICLE AT THE DEALERSHIP I PURCHASED IT USED FROM A YEAR PRIOR. THEY DIAGNOSED THE FAILURE TO START & RANDOM POWER BLACK-OUTS WHILE DRIVING AS A SCREW BEING LOOSE ON THE BATTERY TERMINAL. CHARGED ME $200 TO TIGHTEN A SCREW & SENT ME ON MY WAY. SPRING 2017: CONTACTED ORIG. DEALERSHIP. THE VEHICLE WAS DOING SOMETHING ODD. THE INSTRUMENT PANEL HAD GONE BLACK, THE WIPERS WERE RUNNING AT FULL SPEED & COULD NOT BE SHUT OFF, YET THE VEHICLE WAS STILL RUNNING. 08/10/16: ENGINE LIGHT

08/19/2017
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 08/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

MY VEHICLE STARTED SHUTTING OFF WHILE PARKED IT WOULD SHUT COMPLETY DOWN AS IF THE BATTER HAD BEEN DISCONNECTED, BUT IT WOULD ALWAYS RESTART AND I WOULD HAVE TO RESET MY RADIO CLOCK. AFTER ABOUT A WEEK OF THIS HAPPENING, IT BEGAN TO HAVE TROUBLE STARTING. IT WOULD TURN AND TURN LIKE A VEHICLE OUT OF GAS. EVENTUALLY IT WOULD START AT SOME POINT AFTER I STOPPED TRYING AND LET IT SIT FOR AWHILE. MY VEHICLE THEN SHUT DOWN TWICE WHILE DRIVING AT ABOUT 45 MILES AND HOUR, BUT IT STARTED UP. I TOOK IT TO PEP BOYS TO GET DIAGNOSTIC TESTING AND WAS TOLD THE TPIM MODULE IS GOING BAD AND THIS WOULD COST OVER $1400 TO REPAIR. I WAS TOTALLY SHOCKED BY HOW MANY COMPLAINTS I HAVE READ ONLINE ABOUT THE TOWN AND COUNTRY AS WELL AS OTHER CHRYSLERS AND DODGES HAVING THIS PROBLEM, BUT MORE SHOCKED AT THE FACT THAT THIS PROBLEM ISN'T BEING RECALLED IN THE TOWN AND COUNTRY. THIS IS DANGEROUS AND REALLY MAKES ME NEVER WANT TO BUY ANOTHER CHRYSLER AGAIN. IT REALLY SUCKS BECAUSE THIS REPAIR IS MUCH TOO COSTLY FOR AN AMERICAN MADE CAR. I REALLY TRUST THAT ENOUGH PEOPLE WILL LET IT BE KNOWN SO SOMETHING CAN BE DONE ABOUT THIS, AND THIS PROBLEM CAN BE FIXED BY CHRYSLER.

08/07/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

DASH LIGHTS GOING ON AND OFF WHEN BRIGHTS ARE ON. CHIMES SOUNDING. VEHICLE HAS 44, 000 MILES ON IT. REPAIR TECH SAYS TIPM HAS TO BE REPLACED AT $1300. AT 33,000 MILES ALTERNATOR HAD TO BE REPLACED FOR SIMILAR SYMPTOMS.

08/06/2017
Components: SEATS
Incident Date: 03/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

THE DRIVER HEAD REST DEPLOYED WHILE DRIVING ON THE HIGHWAY, STRIKING THE DRIVER IN THE BACK OF THE HEAD, CAUSING MOMENTARY LOSS OF CONTROL OF THE VEHICLE, BUT NO ACCIDENT. THE HEAD REST WILL NOT GO BACK INTO NORMAL NON-DEPLOYED POSITION AFTER FOLLOWING THE ON-LINE INSTRUCTIONS FOR RE-SETTING THE HEAD REST.. AFTER CHECKING ON THE INTERNET FOR OTHER SUCH PROBLEMS OR RECALLS, FOUND THAT CHRYSLER DEALERS REFUSE TO CLASSIFY THIS AS A MANUFACTORING PROBLEM AND WILL ONLY REPAIR THIS PROBLEM AT OWNERS EXPENSE. I SAW THAT MULTIPLE OTHER OWNERS OF THE 2013 TOWN AND COUNTRY ALSO HAD THIS PROBLEM. PLEASE INVESTIGATE THIS PROBLEM, I BOUGHT THIS VEHICLE BRAND NEW FROM A CHRYSLER DEALER.

08/02/2017
Components: STRUCTURE,SEATS
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE HEAD RESTRAINT SUDDENLY POPPED OPEN. THE AIR BAG INSIDE DID NOT DEPLOY. THE CONTACT TOOK THE VEHICLE TO THE COUNTRY DODGE DEALER WHO INFORMED THE CONTACT THAT THE HEAD RESTRAINT NEEDED TO BE REPLACED. THERE WAS NO RECALL FOR THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: 32033245 AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/25/17 *BF UPDATED 11/16/2017*JS

07/18/2017
Components: AIR BAGS
Incident Date: 07/18/2017
Crash: No
Fire: No
Summary

WHILE DRIVING DOWN THE ROAD THE PASSENGER HEAD RESTRAINT CAME UP AND HIT MY SON IN THE BACK OF HIS HEAD. NOT SURE IF IT IS PART OF THE AIRBAG SYSTEM OR THE ANTI-WHIPLASH SYSTEM. FORTUNATELY HE WAS NOT SERIOUSLY HURT. CANNOT GET THE HEAD RESTRAINT BACK IN PLACE

06/16/2017
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEEDS, A ROARING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT LOOKED UNDERNEATH THE VEHICLE AND NOTICED THAT THE REAR BRAKE PADS WERE WORN, METAL TO METAL AND CAUSED THE REAR CALIPERS TO STICK. THE CONTACT, WHO WAS AN INDEPENDENT MECHANIC, REPLACED THE BRAKE PADS AND CALLED SEVERAL UNKNOWN DEALERS TO PURCHASE THE REAR CALIPERS, HOWEVER, NONE OF THE DEALERS HAD CALIPERS IN STOCK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE BRAKES WERE NOT FULLY REPAIRED DUE TO LACK OF PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

06/11/2017
Components: SEATS
Incident Date: 06/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

WHILE IN PARK, DRIVER WAS LEANING FORWARD TO REACH SOMETHING ON FLOOR WHEN HEAD REST SHOT FORWARD. INSPECTION REVEALED PLASTIC RETAINER HAD BROKEN ALLOWING THE ACTIVE HEAD RESTRAINT TO RELEASE. SAFETY CONCERN IS WHAT IF THIS HAD HAPPENED WHILE DRIVING WITH HEAD NEAR THE HEAD REST?

05/23/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 10/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

WHEN I PRESS THE START POWER BUTTON, THE CAR WILL START AND THEN CUT OFF IMMEDIATELY. THIS HAPPENS REPEATEDLY AND THEN SOMETIMES NOT AT ALL. SOMETIMES, I TURN OFF ALL OF THE ELECTRONICS IN MY VEHICLE AND THEN TRY TO START IT TO SEE IF THIS HELPS. SEEMS TO HAVE NO RHYME OR REASON WHY IT JUST WON'T START. I HAVE SEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE REPORTING THIS SAME PROBLEM WITH THEIR VEHICLES FROM CHRYSLER ALL THE WAY BACK TO 2011.

05/12/2017
Components: SERVICE BRAKES
Incident Date: 05/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

THE INSIDE OF THE BACK ROTORS WERE SO CORRODED THAT THEY HAD TO BE REPLACED AT 38K MILES. THE ROTORS WERE SLIGHTLY WARPED AND THIS CONDITION IMPACTS THE DRIVER'S ABILITIY TO STOP THE VEHICLE UNDER NORMAL CONDITIONS. AFTER TALKING TO THE SERVICE MANAGER AND READING THE ONLINE COMPLAINTS, CHRYSLER IS AWARE OF THE PROBLEM BUT THEY ARE UNWILLING TO HELP WITH THE REPAIR TO FIX THIS DESIGN ISSUE. NOTE: I ONLY HAD 10% WEAR ON THE PARTS THAT NEEDED TO BE REPLACED AND THIS VAN WAS INSPECTED IN FEBRUARY BY A NYS INSPECTOR AND NO DEFECTS WERE FOUND.

05/03/2017
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 04/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS.

05/03/2017
Components: ENGINE
Incident Date: 02/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE JERKED AND HESITATED DURING ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ENGINE CYLINDERS 2 AND 6 WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 08/24/17*LJ *CN

04/12/2017
Components: SEATS
Incident Date: 04/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

RAISED THE DRIVER SIDE FRONT SEAT HEADREST AND IT CAME APART AND WOULD NOT GO BACK TOGETHER, IT WAS STATIONARY.

04/02/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1CR******
Summary

THE KEY FOB STOP WORKING. ONE BUTTON AT A TIME

03/30/2017
Components: POWER TRAIN
Incident Date: 02/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE TRANSMISSION MADE A KNOCKING SOUND AND THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE UPON DRIVING LESS THAN 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 22,321.

03/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

WE BOUGHT THIS CAR WITH ABOUT 60,000 MILES ON IT IN 2016 AND SUDDENLY THE BLIND SPOT MONITORING SYSTEM STOPPED WORKING. IT'S SOLD AS A SAFETY FEATURE BUT THERE IS A FLAW IN THE DESIGN THAT ALLOWS RAIN, SNOW, MUD ETC TO GET INTO THE SENSOR AND CREATE MALFUNCTION. THIS FEATURE ALERTS THE DRIVER WHEN THERE IS A VEHICLE IN THE BLIND SPOT, AND THE DRIVER RELYS ON THIS FEATURE QUITE A BIT BECAUSE THERE ARE HUGE BLIND SPOTS IN DUE TO THE DESIGN OF THE CAR. WHEN THE SENSOR GOES OUT, IT COSTS 2000.00 TO FIX AND THERE IS A CHIME AND FLASHING LIGHTS EVERY MINUTE WHICH IS A HUGE DISTRACTION TO THE DRIVER AND IT'S VERY FRUSTRATING! AS AN OWNER OF THIS VEHICLE, I'VE LEARNED TO RELY ON THE BLIND SPOT MONITORING SYSTEM TO ASSIST MY DRIVING AND KEEP ME SAFE. THIS IS A VERY COMMON PROBLEM AND HAS THE POTENTIAL TO CAUSE VERY SERIOUS INJURIES.

03/14/2017
Components: SEATS
Incident Date: 03/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

THE HEADREST WHICH IS PART OF THE AIR BAG SYSTEM, DEPLOYED WHILE DRIVING AND HIT MY WIFE IN THE HEAD. THE HEADREST IS BROKEN AND NEEDS TO BE REPLACED. MY RESEARCH HAS SHOWN THAT THERE ARE MANY PEOPLE HAVING THE SAME PROBLEM. THIS PART SEEMS TO BE DEFECTIVE AND SHOULD BE TAKEN CARE OF BY CHRYSLER.

03/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

BLIND SPOT MONITORING SYSTEM INOPERABLE. AFTER APPROX 45,000 MILES THE BLIND SPOT INDICATOR NO LONGER WORKS. DEALER CLAIMS IT IS A COMMON OCCURRENCE WITH THE REAR SENSOR BEHIND THE BUMPER AND SINCE IT IS NOT CONSIDERED A "SAFETY ISSUE" BECAUSE IT CAN BE TURNED OFF IT WILL COST OVER $1000 TO FIX. WHO CAN HONESTLY SAY THAT A BLIND SPOT MONITOR AND CROSS PATH DETECTION IS NOT A SAFETY FEATURE THAT I PAID A LOT OF EXTRA MONEY TO HAVE IN THE FIRST PLACE. IT IS WRONG TO NOT HAVE A RECALL AND/OR HAVE THIS COVERED UNDER WARRANTY.

03/01/2017
Components: AIR BAGS
Incident Date: 09/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

SEAT BELT WARNING LIGHT ON INSTRUMENT PANEL WAS CONTINUOUSLY ILLUMINATED. FIRST INSTANCE REQUIRED REPLACEMENT OF THE DRIVER SIDE AIR BAG THORAX WITH AN OPEN CIRCUIT TO THE AIR BAG MODULE (09/21/2016). SECOND INCIDENT ALSO REQUIRED REPLACEMENT OF THE PASSENGER SIDE THORAX WHICH ALSO HAD AN OPEN CIRCUIT TO THE AIR BAG MODULE (02/24/2017). INCIDENTS OCCURRED ANY TIME THE ENGINE RAN AND ON ANY TYPE OF ROADWAY09 SURFACE.

02/23/2017
Components: ENGINE
Incident Date: 01/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG5DR******
Summary

MY ENGINE HAD A TICKING NOISE FOR A COUPLE OF DAYS WHEN I WAS AT A STOP SIGN OR RED LIGHT. I WAS GOING TO ADDRESS IT ON MY UPCOMING OIL CHANGE, BUT ON MY WAY HOME WITH MY FAMILY EARLY JANUARY, WHILE DRIVING ON A MAJOR HIGHWAY, I HAD THE VAN SHAKE VERY VIOLENTLY AND START LOOSING POWER ON HIGHWAY 422, I WAS NEARLY INVOLVED IN AN MAJOR CAR ACCIDENT DUE TO THE SUDDEN LOSS OF POWER. THE CHECK ENGINE LIGHT CAME ON AND IT WAS STRUGGLING TO GAIN ANY SPEED TO BE ABLE TO GET HOME. THE VAN WOULD NOT GO PAST 35-40 MILES. I WAS GOING TO TAKE IT TO ANTHONY D'AMBROSIO CHRYSLER IN ELVERSON, PA BUT THEY WERE BACKED UP FOR A COUPLE OF DAYS SO I FOUND A DELAER WITH IMMEDIATE OPENINGS, QUIGLEY CHRYSLER IN BOYERTOWN, PA WHERE MY VAN HAS BEEN SITTING FOR OVER A MONTH. I WAS TOLD THAT MY VEHICLE HAD CYLINDER #2 MISFIRE AND GAVE THEM CODE P0302 ALONG WITH P0300. I WAS TOLD THAT THIS WOULD BE COVERED UNDER WARRANTY BY MY DEALER AS IT IS UNDER ORIGINAL POWERTRAIN WARRANTY AND ALSO CHRYSLER IS AWARE OF VEHICLES WITH THAT 3.6 PENSTAR ENGINE HAVING THOSE ISSUES WHICH EVENTUALLY CAUSE A HEAD MALFUNCTION. I WAS TOLD THAT I NEEDED TO CHANGE MY SPARK PLUGS AND IGNITION COIL WHICH MAKE NO SENSE TO ME AS I WAS TOLD BY MY DEALER AND THE SERVICE MANUAL THAT SPARK PLUGS ARE TO BE CHANGED AT 100K MILES. I HAVE REACHED OUT TO CHRYSLER AT LEAST 2 TIMES A WEEK FOR THE LAST MONTH AND ALWAYS KEEP GETTING A PROMISED CALL BACK FROM A SUPERVISOR/MANAGER TO ADDRESS THE ISSUE BUT HAVE YET TO GET ANYONE TO EVER CALL ME BACK IN THE LAST 30+ DAYS. I NEED MY VAN FIXED ASAP AS I ONLY HAVE ONE OTHER VEHICLE AND WAS NOT EVEN OFFERED A LOANER WHILE THEY FIXED AND ADDRESSED THIS ISSUE.

02/15/2017
Components: STRUCTURE
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

THE SLIDING SIDE PASSENGER DOORS ON MY VAN WILL OCCASIONLY CLOSE BY THEMSELVES, JUST AFTER HAVING OPENED THEM TO LOAD PASSENGER. THIS IS EXTREMELY SCARY WHEN THE PASSENGERS ARE MY GRAND CHILDREN. HEARD OF OTHER PROBLEMS LIKE THIS, BUT THEY WERE WITH VEHICLE ON A INCLINE. MINE HAPPEN ON LEVEL SURFACE.

02/14/2017
Components: EXTERIOR LIGHTING
Incident Date: 02/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

I JUST PURCHASED A 2013 CHRYSLER TOWN AND COUNTRY. THE DRIVERS SIDE REAR LIGHT HOUSING IS HOLDING WATER/CONDENSATION. I HAVE RESEARCHED THIS AS A RECALL AND FOUND IT IN OLDER VEHICLES, BUT DO NOT SEE IT LISTED FOR THIS MAKE AND MODEL. I WOULD LIKE TO SUGGEST THAT IT BE ON A RECALL LIST AS THE ISSUE HAS OBVIOUSLY NOT BEEN RESOLVED. THANK YOU AND MANY BLESSINGS! [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

01/21/2017
Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Incident Date: 01/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

THE TIPM IS JUNK. I HAVE TAKEN 3 PLACES TO BE CHECKED AND THE FIX IS $1000 FOR A VEHICLE THAT HAS 37,400 MILES ON IT. IT STARTED AFTER THE ORIGINAL 36,000 MILES OF COURSE. IT WILL RANDOMLY NOT START IN THE MORNINGS OR AFTER IT SITS FOR 8 HOURS. IT'S AWFUL. IT'S BECOME A VEHICLE THAT YOU CAN'T TRUST.

01/14/2017
Components: POWER TRAIN
Incident Date: 01/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

WHILE DRIVING AT ABOUT 30MPH ON A CITY STREET THE TRANSMISSION SUDDENLY DOWNSHIFTED TO A LOW GEAR CAUSING THE ENGINE RPM TO GO UP TO 4000. THIS CAUSED THE MPH TO BE LIMITED TO ABOUT 20. THERE WERE NO 'ENGINE TROUBLE' OR OTHER WARNING LIGHTS. THE GEAR SHIFT STILL INDICATED 'DRIVE', NOT A LOWER GEAR. UPON STOPPING, THE GEAR SHIFT WAS MOVED TO ALL POSITIONS TO NO AFFECT; WHEN DRIVEN THE CAR REMAINED LOCKED IN A LOW GEAR. THE LOWER GEARS, BELOW DRIVE (1, 2,3) WERE NOT INDICATED WHEN THE LEVER WAS MOVED TO THE POSITION WHERE THEY SHOULD HAVE BEEN INDICATED. THE CAR WAS SHUT OFF AND RESTARTED. THE PROBLEM SEEMS TO HAVE CORRECTED ITSELF AND HAS NOT YET REOCCURRED AFTER SEVERAL MILES OF DRIVING, BUT ONLY HOURS AFTER IT OCCURRED. THIS SUDDEN DOWNSHIFT, WITHOUT WARNING, COULD BE SERIOUS AT HIGH SPEED AND CROWDED ROADS. IT IS SCHEDULED TO BE CHECKED BY A DEALER BUT THERE IS CONFLICTING VIEWS AS TO WHETHER A TROUBLE CODE WILL BE AVAILABLE NOW THAT THE PROBLEM IS NOT PRESENT. SCARY!!

12/30/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TIPM SHORTING OUT . WOULD NOT START AFTER LONG TRIP.

12/23/2016
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

NOT SURE THE PROBLEM, BUT WHEN THE PUSH BUTTON START IS USED IT SOMETIMES WONT START EVEN THOUGH IT IS TRYING TO TURN OVER. CHECKING THE INTERNET I SEE LOTS OF PEOPLE ARE SAYING ITS THE NEW COMPUTER BOARD. THIS COULD BE A PROBLEM IF I HAVE MY WIFE OUT ON A TRIP AND THE BOARD OR WHATEVER IT IS FAILS. ALSO COULD BE A FIRE HAZARD IF ITS FUEL RELATED.

12/20/2016
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 11/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

VEHICLE IS 3 YEARS OLD HOWEVER WE PURCHASED IT 1 YEAR AGO. WE HAVE HAD ELECTRICAL ISSUES MULTIPLE TIMES SINCE PURCHASE. DASH LIGHTS WILL ILLUMINATE WHICH INCLUDE, ELECTRICAL LIGHT, BATTER LIGHT, GAS LIGHT, CHECK ENGINE LIGHT, TC LIGHT, AND ABS LIGHT AS WELL AS WIPERS WILL RUN EVEN THOUGH WIPERS ARE OFF. DEALER WANTS TO HOOK US FOR $1000 REPAIR.

12/06/2016
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

P0456 DTC FOR EVAPORATIVE EMISSIONS SYSTEM LEAK. BEEN FIXED TWICE BY REPLACING CONTROL VALVE AND CONTINUES TO OCCUR. COULD LEAD TO INCREASED EVAP EMISSIONS AND VIOLATE EPA REGULATIONS. DIAGNOSTIC TRIPS AT STARTUP WHILE STATIONARY.

11/30/2016
Components: EXTERIOR LIGHTING
Incident Date: 11/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

WHEN DRIVING AT NIGHT THE LIGHTS JUST GO OUT, ALL OF THEM. I CAN TRY TO STOP AND THEN PUT THEM ON MANU. AND THEY COME ONE AGAIN. I AM ALWAYS GOING DOWN A HIGHWAY OF STREET WHEN THIS HAPPENS. I TRY TO REMEMBER TO PUT THEM ON MANU.. SO FAR THIS KEEPS THEM FROM GOING OUT. IS THERE A RECALL ON LIGHTS?I AM NOW AFRAID TO USE THE AUTO LIGHTS. *TR

11/28/2016
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 11/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

DRIVING DOWN A HIGHWAY OUR VAN'S SNAP RING BROKE AND DESTROYED THE TRANSMISSION AND DISABLED VAN ON A BUSY HIGHWAY. TRANSMISSION WENT OUT WITHOUT WARNING. COULD HAVE BEEN HIT BY ANOTHER CAR. *TR

11/25/2016
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 11/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TIPM FUEL RELAY WENT BAD NOT ALLOWING FUEL PUMP TO GET POWER AND START VEHICLE. DEALERSHIP DENIED ME BUYING REPAIR KIT CBWPR091AA BECAUSE MY VEHICLE HAS NOT BEEN RECALLED. THIS IS A 16 DOLLAR FIX. INSTEAD THEY TRIED SELLING A WHOLE TIPM @ $869.00. CHRYSLER NEEDS TO RECALL THESE VEHICLES AND FIX THIS. I'M FORTUNATE ENOUGH TO HAVE THE KNOW HOW TO DO IT MYSELF AND BOUGHT THE PART ONLINE AND DID THIS MYSELF.

11/17/2016
Components: AIR BAGS
Incident Date: 11/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

MY HUSBAND WAS DRIVING DOWN A STRAIGHT ROAD AND ALL THE AIR BAGS ON THE PASSENGER SIDE OF THE VAN DEPLOYED FOR NO APPARENT REASON. POLICE CAME TO THE SCENE AND MADE AN INCIDENT REPORT WHICH NOTES THAT THERE IS NO DAMAGE TO THE OUTSIDE OF THE VEHICLE AND DID NOT FIND ANY REASON WHY THE AIR BAGS SHOULD HAVE DEPLOYED.

10/21/2016
Components: SEATS
Incident Date: 09/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER SIDE HEADREST INDEPENDENTLY STARTED TO SEPARATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. UPDATED 01/11/2017*CT CONSUMER STATED PASSENGER FRONT SEAT HEADREST OPEN CAUSED AIRBAG ALARM TO STAY ON. CHYSLER HAD RECALLED 840,000 OF THEIR VEHICLES FOR THE SAME THING. UPDATED 6/25/18*JB

09/16/2016
Components: ELECTRICAL SYSTEM
Incident Date: 09/14/2016
Crash: No
Fire: No
Summary

MY CONSOLE STOPPED WORKING AND MY FRONT BLOWER STOPPED WORKING. THE CONSOLE FINALLY STARTED WORKING BUT THE BLOWER IS STILL GOING IN AND OUT. I HAVE 52300 MILES. THIS HAPPENED WHILE DRIVING ON THE CITY STREETS. I WAS DRIVING WITH MY CHILDREN NEXT DAY IT WAS RAINING AND WINDOW FOGGING AND THE BLOWER CUT OUT I COULD NOT SEE CLEARLY AND ALMOST CRASHED.

07/27/2016
Components: STRUCTURE
Incident Date: 07/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE AUTOMATIC PASSENGER SIDE SLIDING DOOR FAILED AND OPEN INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

07/19/2016
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 07/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C8GP64LX4R******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 71 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE ELECTRICAL SYSTEM MALFUNCTIONED AND CAUSED THE POWER LOCKS TO LOCK AND UNLOCK AUTOMATICALLY. THE VEHICLE ALARM ENGAGED ON ITS OWN ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.

07/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

OUR CAR WAS PARKED IN THE DRIVEWAY. WE OPENED THE SIDE DOOR THEN CLOSED IT. WHEN THE DOOR CLOSED THE BACK WINDOW BLEW OUT.

07/08/2016
Components: ELECTRICAL SYSTEM
Incident Date: 05/01/2013
Crash: No
Fire: No
Summary

IT'S BEEN IN EXCESS OF 2 YEARS TRYING TO GET CHRYSLER RECALL P25 FIXED...NO CONTACT TO DATE.

06/07/2016
Components: ELECTRICAL SYSTEM
Incident Date: 09/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/29/2016
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 05/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

WHILE DRIVING AT ABOUT 15 TO 20 MPH THE ENGINE SHUT OFF WITH NO STEERING ASSIST OR BRAKING AID OR ANYTHING POWERED. AFTER COASTING TO A STOP AND SHIFTING INTO PARK THE ENGINE STARTED NORMALLY. THERE WERE NO WARNING LIGHTS OR OTHER INDICATORS OF A PROBLEM. IT WAS LIKE THE SWITCH HAD SIMPLY BEEN TURNED OFF EXCEPT THAT IT WAS PHYSICALLY STILL IN THE RUN POSITION AND HAD TO BE TURNED TO OFF TO ATTEMPT TO RESTART THE ENGINE.

05/23/2016
Components: ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 05/21/2016
Crash: No
Fire: No
Summary

WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SAID NO BUS,

05/17/2016
Components: AIR BAGS
Incident Date: 05/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

THE SEAT BELT WARNING LIGHT CAME WHILE DRIVING THE CAR. I TOOK IT TO A CHRYSLER SERVICE CENTER AND THEY TOLD ME A SENSOR HAD GONE OUT AND NONE OF THE AIR BAGS WOULD OPERATE IF IN AN ACCIDENT. THE COST TO REPLACE THIS PART WILL COST ME $600.00

05/13/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS COMPLETED IN 2015. THE CONTACT INDICATED THAT WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING SMOKE WAS PRESENT BEFORE SMOKE WAS SEEN INSIDE THE VEHICLE COMING FROM UNDER THE REAR DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

04/13/2016
Components: ELECTRICAL SYSTEM
Incident Date: 04/03/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

04/12/2016
Components: ELECTRICAL SYSTEM
Incident Date: 04/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

SAFETY FEATURE BLIND SPOT MONITORING SYSTEM WON'T SHUT OFF, STARTED TO KEEP WARNING LIGHTS ON WHEN DRIVING VEHICLE AND THEY WON'T SHUT OFF.

04/08/2016
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

MY 2013 CHRYSLER TOWN & COUNTRY HAS AN EXHAUST LEAK. THE EXHAUST FUMES COME INTO THE CABIN AREA OF THE VEHICLE WHEN DRIVING. LINWOOD MOTORS IN PADUCAH, KY 42001 PHONE # 800-326-7604 HAVE WORKED ON THE VEHICLE SEVERAL TIMES. THE MECHANICS AT LINWOOD MOTORS CLAIM TO HAVE REPLACED THE EXHAUST SYSTEM TWICE, BUT IT STILL LEAKS. ON JULY 14, 2014 FOUND EXHAUST LEAKING INTO A/C VENTS & BLOWING INTO CAB. TECH REPLACED ENTIRE EXHAUST SYSTEM. TEST DROVE WITH CARBON DIOXIDE MONITOR FROM WALMART, WHICH WILL ONLY DETECT AT 30 PPM'S OR HIGHER. IF THE MONITOR HAD INDICATED THAT THERE WAS CARBON MONOXIDE IN THE CAB; A PERSON COULD ONLY BE EXPOSED TO HIS LEVEL FOR ONE HOUR BEFORE NEEDING TO BE REMOVED TO FRESH AIR! WHEN THE VEHICLE WAS RETURNED TO US, IT STILL WAS LEAKING EXHAUST FUMES INTO THE CAB. WE MADE AN APPOINTMENT TO PUT THE VEHICLE BACK INTO THE SHOP AT LINWOOD MOTORS ON SEPTEMBER 8, 2014 AT 2 PM. WHEN MY WIFE AND I ARRIVED AT LINWOOD MOTORS RICK KUPPER AND KEVIN JONES REFUSED TO PUT THE 2013 CHRYSLER T&C INTO THE MAINTENANCE SHOP BECAUSE THEY HAD EXPENDED ALL THE RESOURCES THE COMPANY WOULD ALLOW. AFTER THE 2013 CHRYSLER T&C HAS SET IN MY YARD FOR 16 MONTHS CHRYSLER HAS FINALLY AGREED TO SETTLE AND BUYBACK THE VEHICLE. MY NEW CONCERN IS THAT CHRYSLER WILL PUT THE VEHICLE BACK ON THE MARKET AND SALE IT WITHOUT FIXING THE 2013 CHRYSLER T&C. MY WIFE HAD A STROKE ON JUNE 20, 2014 AND OUR DOCTORS ADVISED US TO QUIT DRIVING THE 2013 CHRYSLER T&C; BECAUSE MY WIFE'S DOCTOR BELIEVES THE EXHAUST LEAK CONTRIBUTED TO HER STROKE. I HAD TO PURCHASE ANOTHER VEHICLE TO DRIVE AND LOST INTEREST ON MY MONEY THAT I HAD TO USE FROM SAVINGS. CHRYSLER HAS MADE A BELIER OUT OF ME!!! I WILL NEVER OWN ANOTHER CHRYSLER VEHICLE AGAIN AS LONG I LIVE. THANKS CHRYSLER CORPORATION FOR YOUR TORTURE. END OF REPORT.

04/01/2016
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/30/2016
Components: POWER TRAIN
Incident Date: 12/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE AND A LOUD NOISE EMITTED FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE ACCELERATED AFTER THE ACCELERATOR PEDAL WAS DEPRESSED WITH EXCESSIVE FORCE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT WAS A CERTIFIED MECHANIC AND DISCOVERED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. UPDATED 06/10/16*LJ *TR

03/29/2016
Components: ELECTRICAL SYSTEM
Incident Date: 03/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/28/2016
Components: SEATS
Incident Date: 02/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

FRONT PASSENGER SIDE HEAD REAT ANTI WHIPLASH MECHANISM DEPLOYED WHILE THE VEHICLE WAS STATIONARY, ENGINE RUNNING. I OPENED A COMPLAINT WITH DEALERSHIP BECAUSE THEY SAID IM RESPONSIBLE FOR THE COST EVEN THOUGH SERVICE MANAGER STATES IT HAPPENS ALL THE TIME. OPENED A COMPLAINT WITH CHRYSLER FINANCIAL, BUT NEVER FOLLOWED UP ON THE DEFECT BECAUSE I TURNED THE VEHICLE IN FOR DIFFERENT MAKE. NOW THEY ARE TRYING TO STICK ME WITH A BILL THAT SHOULD BE A RECALL.

03/18/2016
Components: SEATS
Incident Date: 02/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE HEADREST WAS TOUCHED, POPPED OUT OF PLACE, AND STRUCK THE PASSENGER IN THE HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,213.

03/07/2016
Components: ELECTRICAL SYSTEM
Incident Date: 05/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/04/2016
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 08/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE REAR VENT WINDOWS ON THE PASSENGER AND DRIVER SIDE SWITCHES FAILED. THE CONTACT HAD BEEN ON A WAITING LIST FOR SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. PARTS DISTRIBUTION DISCONNECT.

02/29/2016
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN EXHAUST LEAK AND THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,612. UPDATED 05/06/16*LJ *TR

02/28/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

WE WERE DRIVING DOWN THE HIGHWAY AT NIGHT AT APPROX. 60 MPH ON CRUISE CONTROL WHEN UNEXPECTEDLY, THE WINDSHIELD WIPERS CAME ON, THE ENGINE ABRUPTLY ACCELERATED, AND THE HIGH BEAMS FLASHED ON, AND ALL THE DASH/WARNING LIGHTS CAME ON AT ONCE. THIS LASTED FOR ABOUT 5 SECONDS THEN EVERYTHING WENT BLACK, THEN RETURNED TO NORMAL. THE ENGINE DID NOT STOP RUNNING. WE CONTINUED DRIVING, BUT IT WAS VERY FRIGHTENING. WE SUSPECT THIS IS A PROBLEM WITH THE TIPM, BUT IT HAS ONLY HAPPENED ONCE AND WE HAVE NOT BEEN ABLE TO REPRODUCE IT.

02/26/2016
Components: AIR BAGS,ENGINE
Incident Date: 02/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. WHILE DRIVING AT VARIOUS SPEEDS, THE OIL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL PRESSURE CONTROL SWITCH FAILED. THE SWITCH, FILTER, AND OIL SENDING UNIT WERE REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS). THE AIR BAG ISSUE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

02/17/2016
Components: ELECTRICAL SYSTEM
Incident Date: 07/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/19/2016
Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Incident Date: 01/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

STEERING WHEEL CONTROLS INCLUDING THE HORN AND POSSIBLY THE STEERING WHEEL AIR BAG ARE INTERMITTENT. >>SO FAR ON THREE SEPARATE OCCASIONS WHILE STOPPED & DRIVING ALL ELECTRICAL PARTS OF THE STEERING WHEEL HAVE JUST QUIT FOR A DAY OR TWO AND THEN FOR NO REASON BEGIN WORKING AGAIN. UNFORTUNATELY EVERY TIME IT GOES DEAD AND WE ARRANGE TO TAKE IT IN FOR SERVICE IT STARTS WORKING AND THE DEALER SAYS THEY CAN'T DO ANYTHING UNLESS IT IS COMPLETELY BROKEN AND NOT INTERMITTENT. SINCE CHRYSLER MINIVANS HAVE BEEN RECALLED IN THE PAST FOR THIS "CLOCK SPRING" PROBLEM, CHRYSLER SHOULD AUTHORIZE REPLACEMENT OF THIS KNOWN SAFETY DEFECT (NO HORN OR AIRBAG INTERMITTENTLY WITH OUT WARNING) WITHOUT BEING REQUIRED TO DO SO BY THE GOVERNMENT. I GUESS I COULD AUTHORIZE THE DEALER TO REPLACE THE KNOWN INTERMITTENT CLOCK SPRING AT MY OWN EXPENSE AND THEN HOPE THAT SOONER OR LATTER THE RECALL IS EXPANDED TO INCLUDE THE 2013 MODEL YEAR. OR I CAN HOPE IT QUITS LONG ENOUGH TO BE TAKEN TO THE DEALER WITH DEAD ELECTRICAL PARTS ON THE STEERING WHEEL BEFORE MY 36 MONTH/36,000 MILE WARRANTY RUNS OUT THIS JUNE . I ATTEMPTED TO TURN THE WHEEL WHILE STOPPED AND WHILE DRIVING TO BOTH GET IT WORKING AGAIN WHEN NOT WORKING AND ALSO TO GET IT GO GO DEAD AGAIN AT THE DEALER WHEN IT WAS WORKING BUT THE INTERMITTENT PROBLEM DOES NO SEEM TO HAVE ANY PATTERN OF BE EFFECTED BY STEERING WHEEL MOVEMENT. THE THIRD TIME IT QUITE WAS SATURDAY NIGHT 9 JAN 2016 AND BEGAN WORKING ON MONDAY 11 JAN 2016 ON THE WAY TO THE DEALER.

01/08/2016
Components: ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS,SERVICE BRAKES
Incident Date: 12/22/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE AND A CRASH OCCURRED. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RESTRAIN THE CONTACT AND PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SPINE. THE PASSENGER SUSTAINED INJURIES TO THE LEFT SHOULDER, NECK, AND IMPLANTS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. ...UPDATED 06/22/16 * BF THE CONSUMER ALSO STATED HE WAS UNSUCCESSFUL AT GETTING THE RECALL REGARDING THE REAR WINDOW SWITCH RECTIFIED. HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. UPDATED 06/28/16.*JB

01/04/2016
Components: AIR BAGS
Incident Date: 01/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE AIR BAG WARNING INDICATOR FLASHED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ABOUT TWELVE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

12/23/2015
Components: AIR BAGS,SEAT BELTS,SERVICE BRAKES
Incident Date: 12/22/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT CRASHED INTO A DEER ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT HESITATED TO STOP THE VEHICLE. THE SEAT BELT PRETENSIONER FAILED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO LOWER BACK, NECK AND LEGS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THERE WAS A SECOND PERSON INJURED. UPDATED 02/24/16.*JB

12/22/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL AND LACK OF PARTS. *SMD

12/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

I OWN A 2013 TOWN AND COUNTY AND HAD A RECALL SERVICE FOR NHTSA #14V-234. WINDOWS WERE DISABLED BY THE DEALERSHIP AS PART OF SERVICING, WE HAVE GONE TWO SUMMER SEASONS NOW WITHOUT THE USE OF THE REAR WINDOWS. THE VAN DESIGN MAKES IT DIFFICULT TO ENJOY THE WINDOWS DOWN WITHOUT THE REAR WINDOWS TO RELEASE THE PRESSURE BUILD UP. DEALERSHIP HAS STATED ON STATUS CHECK FOR OTHER SERVICES THAT THEY ARE ONLY GETTING LIMITED NUMBER OF PARTS AND WE ARE ON A LIST WHEN THEY ARE AVAILABLE. SEEMS UNACCEPTABLE TO WAIT THAT LONG TO USE YOUR VEHICLE THE WAY IT WAS PURCHASED.

11/25/2015
Components: EXTERIOR LIGHTING
Incident Date: 11/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

11/23/2015
Components: STRUCTURE,SEATS
Incident Date: 01/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DEALER REPLACED THE INTERIOR FLOORING FROM THE FRONT FIREWALL TO THE REAR FIREWALL. THE CONTACT MENTIONED THAT THE FLOORING WAS NOT ALIGNED CORRECTLY AND CAUSED WATER INTRUSION. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SIDE DOOR WAS NOT PROPERLY ALIGNED AND WAS DIFFICULT TO CLOSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER REFUSING TO PROVIDE A PERMANENT REMEDY FOR LONGER THAN 22 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/23/16*LJ; UPDATED 04/25/18*JB *TR THE CONSUMER STATED THE RAMP GUAGE MATERIAL IT TOO THIN TO SUPPOURT THE WEIGHT OF THE WHEELCHAIR AND THE OCCUPANT. THE RAMP WAS INTERFERRING WITH THE FRONT SEAT POSITIONING. *JS

11/13/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/03/2015
Crash: No
Fire: No
Summary

CPSC: 2013 CHRYSLER MINIVAN: CONSUMER HAS STATED WHILE DRIVING THE HOOD FLEW OPEN. *SS THE CONSUMER STATED THE HOOD FLEW OPEN WITH SO MUCH FORCE, IT SHATTERED THE WINDSHIELD. AFTER THE CONSUMER PULLED OVER, SHE DISCOVERED THE HOOD NOT ONLY UN-LATCHED, BUT THE BOLTS HAD STRIPPED AND THE ENTIRE MECHANISM BROKE AWAY FROM THE VAN. *JB

11/13/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

ENGINE STALLS WHILE DRIVING. I TOOK THE VAN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT'S HAPPENED AT LEAST THREE MORE TIMES SINCE THEN. TAKING THE VAN TO DEALERSHIP NEXT WEEK FOR OIL CHANGE AND HAVE THEM CHECK IT AGAIN. IT HAPPENED ONCE ON THE HIGHWAY AND TWICE ON THE STREET DURING RUSH HOUR

11/12/2015
Components: STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 05/25/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

WHEN I WAS DRIVING IN REVERSE AFTER MAKING A U TURN THE BRAKE LOCK UP ON ME CAUSING THE CAR TO ROLL. IT WAS SO DANGEROUS I HAD ABSOLUTELY NO CONTROL OF THE CAR. THERE ARE WORSE CASES, WHEN IM DRIVING UP A HILL IMAGINE THAT...... I JUST ROLLED DOWN THE HIIL, I THOUGHT IT WAS OVER.

11/04/2015
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE DEFECTIVE EXHAUST SYSTEM. *SMD THE CONSUMER STATED WHEN SHE ACCELERATED, THE EXHAUST CAME APART AND DROPPED DOWN. THE CONSUMER STATED WHEN THE VEHICLE WAS MANUFACTURED, THEY FAILED TO PUT DIMPLES IN THE PIPE. THE CONSUMER STATED THE EXHAUST FELL OFF ON THREE SEPARATE OCCASIONS. *JB UPDATED 11/09/15*JB

11/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DISCONNECTED THE REAR VENT WINDOW SWITCH MONTHS AGO. THE CONTACT WAS NOT ABLE TO CLOSE THE REAR WINDOWS FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

10/28/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

10/22/2015
Components: UNKNOWN OR OTHER
Incident Date: 10/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

WHEN RETURNING TO MY PARKED VAN. THE VAN WOULD NOT START THEN NOTICE THAT THE VAN WAS READING THAT THE SHIFT GEARING THE REVERSE POSITION, BUT THE SHIFT GEAR WAS IN THE PARK POSIT. THE SHIFT GEAR WOULD NOT MOVE OUT OF THE PARK POSITION. HAD TO HAVE THE VAN TOWED. WAS INFORMED BY THE DEALER IS THAT THE SHIFT CABLE ASSEMBLY NEEDS TO BE REPLACE. THIS VEHICLE IS ONLY 2 YR OLD, AND HAS ONLY 80000 ON IT MILES. WAS PARKED ON A CITY STREET.

10/21/2015
Components: SERVICE BRAKES
Incident Date: 10/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

POWER BRAKE BOOSTER HAS GONE BAD ON A 2013 VEHICLE. I HAVE SPOKEN WITH OTHER OWNERS WHO HAVE THE SAME PROBLEM. THE CURRENT RECALL #P14 - SAFETY RECALL - BRAKE BOOSTER / 2011-2014 (WD) DODGE DURANGO AND (WK) JEEP GRAND CHEROKEE, NEEDS TO BE EXPANDED TO COVER THIS. THE BOOSTER WENT OUT ON MY CAR WHILE I WAS IN MOTION ON A ROADWAY THAT WAS UNOCCUPIED BY OTHER DRIVERS AT THE TIME. LUCKILY, I WAS ABLE TO BRING THE CAR SAFELY TO A STOP.

10/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG2DR******
Summary

AUG 2014 NOTIFIED OF RECALL P25. WENT TO DEALER AND HAD DISCONNECTED TO AWAIT NEW REAR WINDOW SWITCH. STILL NO PART AVAILABLE ACCORDING TO DEALER. MY SON WHO HAS THE SAME YR T&C SAYS HIS DEALER FIXED HIS SWITCH. WHERE THE HELL IS THE NEW SWITCH?

10/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH NO ADVANCE WARNING. COULD NOT EVEN PUT VAN IN NEUTRAL TO PUSH IT OFF THE ROAD. NEEDS ALTERNATOR REPLACED. VAN IS ONLY 2 1/2 YEARS OLD, LESS THAN 50,000 MILES ON IT. OTHER CHRYSLER MODELS HAVE RECALLS FOR ALTERNATOR, BUT NOT THE 2013 TOWN & COUNTRY YET DEALER CANNOT GET AN ALTERNATOR DUE TO OVERWHELMING PROBLEMS THE PART IS OUT OF STOCK.

10/15/2015
Components: SERVICE BRAKES
Incident Date: 08/31/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

PULLED INTO PARKING LOT, BRAKES FELT FUNNY, MADE TURN INTO PARKING SPACE AND BRAKES FROZE, RESULTING INTO MY HITTING SIDE OF STORE BUILDING - RUSHED TO TRAUMA CENTER. BAGS DID NOT DEPLOY, GOING VERY SLOW. VERY FRIGHTENING.

10/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/22/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

10/07/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
Incident Date: 12/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE LIFT GATE BUTTON WAS DEPRESSED BUT THE LIFT GATE FAILED TO CLOSE AND HAD TO BE CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,555. ...UPDATED 02/03/16 *BF *JS

09/30/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/18/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

09/21/2015
Components: UNKNOWN OR OTHER
Incident Date: 01/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

WE RECEIVED NOTICE THAT THE REAR QUARTER VENT WINDOW SWITCH COULD OVERHEAT IF EXPOSED TO LIQUID MOISTURE. IT COULD CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING. WE WERE NOTIFIED IN JANUARY, 2015, AND CHRYSLER HAS STILL NOT SUPPLIED THE NEEDED PARTS TO THE DEALERSHIP.

09/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ....UPDATED 11/02/15*BF THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 11/05/15*JB

09/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE EXCEPT FOR THE REAR WINDOW BEING INOPERABLE DUE TO THE SWITCH BEING DISCONNECTED.

09/15/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 03/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

WIPERSAND HEADLIGHTS CAME ON BY THEMSELVES AND CYCLED ABOUT FOUR TIMES AND THEN WENT OFF. WE WERE DRIVING DOWN A SMOOTH ROAD, CLEAR DAY, TEMPERATURE WAS 80 DEGREES. WIPER AND HEADLIGHT SWITCH WERE SET AT "AUTO". A FEW DAYS LATER SAME THING HAPPENS. TAKE IT TO DEALER AND THEY STATE IT'S THE TIPM WHICH IS REPLACED FOR THE FIRST TIME. A MONTH OR SO LATER, WE ARE IN A BAD RAIN STORM AND THE WIPERS (IN AUTO) DO NOT COME ON. WHEN SWITCHED TO MANUAL, THERE IS ONLY THE SLOW SPEED AVAILABLE. TO SHORTEN THE STORY THE VAN HAS BEEN BACK TO THE DEALER FOUR TIMES FOR THE WIPER/HEADLIGHT PROBLEMS PLUS A FEW OTHER PROBLEMS. IT IS AGAIN AT THE DEALER FOR -YOU GUESSED IT THE WIPERS/HEADLIGHT ISSUE. THE DEALER IS GOING TO PUT IN THE FOURTH TIPM IN LESS THAN THE TWO YEARS (OCT 2013) WE'VE OWNED IT. I'VE BEEN WAITING OVER A WEEK TO GET THE VAN BACK AND I'M TOLD THERE IS A NATIONWIDE SHORTAGE OF TIPMS. OTHER MALADIES INCLUDE THE VAN BEING TOTALLY DEAD BECAUSE THE MAIN POWER PANEL ON THE LEFT WHEEL WELL WAS CORRODED. I TOO AM WAITING FOR THE QTR WINDOW SWITCHES. I'M TOLD THERE ARE TWO COLORS - GREEN AND BLUE. CHRYSLER HAS THE GREEN SWITCHES FOR LOWER LEVEL MODELS. THE HIGH END VANS NEED THE BLUE SWITCH.. IF IT WAS NOT FOR THE STOW & GO SEATING FEATURE WE WERE GOING TO BY A HONDA ODYSSEY. I FEEL RIPPED OFF AFTER SPENDING $39,000 FOR THE VEHICLE.

09/11/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/09/2015
Components: STRUCTURE
Incident Date: 08/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

I WAS DRIVING DOWN THE EXPRESSWAY ON AUG 13TH AROUND 9PM WHEN SUDDENLY THE HOOD OF MY MINIVAN FLEW OPEN AND SMACKED MY WINDSHIELD. EVERYTHING WENT BLACK IN FRONT OF ME DUE TO THE WINDSHIELD SHATTERING AND THE HOOD UP AGAINST THE CAR. I WAS FORCED TO NAVIGATE MYSELF AND MY NEWBORN TWINS ACROSS THE 4 LANE HIGHWAY UNABLE TO SEE A THING. LUCKILY I MADE IT WITHOUT CAUSING A HORRIBLE ACCIDENT. WHEN THE OFFICER ARRIVED HE POINTED OUT THE LATCH OF THE HOOD DID NOT SIMPLY COME UNDONE BUT THE BOLTS WERE ACTUALLY STRIPPED OUT AND THE ENTIRE MECHANISM HAD DEFAULTED. HE STRONGLY ENCOURAGED ME TO CONTACT CHRYSLER. I CONTACTED CHRYSLER THE FOLLOWING MORNING. MY MINIVAN HAS NEVER BEEN WRECKED NOR HAD WE HAD ANY PROBLEMS OR CONCERNS WITH THE HOOD BEFORE. MY MINIVAN STILL REMAINS AT THE BODY SHOP WAITING TO BE REPAIRED BECAUSE CHRYSLER CLAIMS THEY ARE IN NO WAY RESPONSIBLE FOR WHAT HAPPENED WITH THE VEHICLE.

09/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PARTS BEING UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

09/04/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015 *CN

09/04/2015
Components: EQUIPMENT
Incident Date: 09/02/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR AIR EVAPORATOR FAILED AND THE AIR CONDITIONER WAS LEAKING. THE CONTACT DISCOVERED THAT THE REAR AIR CONDITIONING UNIT FAILED AND BLEW HOT AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AIR CONDITIONER EVAPORATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT PROVIDED.

09/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/31/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/28/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/07/2015
Crash: No
Fire: No
Summary

I HAVE A 2013 CHRYSLER TOWN AND COUNTRY VAN. IT IS SPECIALLY EQUIPPED WITH A LIFT AND HAND CONTROLS DUE TO MY BEING A DISABLED DRIVER. ON AUGUST 7. 2015, ME AND MY FAMILY WERE HEADING HOME TO WEST VIRGINIA FROM NEW YORK, AND THE VAN STALLED. WE WAITED FOR ABOUT 30 MINUTES AND IT STARTED UP AGAIN. WE WENT ON OUR WAY FOR A WHILE, AND HAD TO STOP FOR GAS. WHEN WE TRIED TO START THE ENGINE, NOTHING HAPPENED. IT WAS DEAD, LONG STORY SHORT, WE CALLED A WRECKER AND HAD IT TOWED TO A LOCAL CHRYSLER DEALER AND HAD TO RENT A CAR TO GET BACK HOME. WE CALLED THE DEALER A FEW DAYS LATER AND IT TURNS OUT THE PROBLEM IS THE TIPM DEVICE WHICH IS THE COMPUTER SYSTEM THAT EFFECTS THE WHOLE VEHICLE. THE DEALER HAS HAD THE VAN FOR 3 WEEKS NOW, WAITING FOR THE PART TO ARRIVE. AFTER EXTENSIVE RESEARCH, I HAVE DISCOVERED THERE IS A NATIONAL BACKORDER FOR THIS PARTICULAR PART, AND THERE IS ACTUALLY A CLASS ACTION SUITE AGAINST CHRYSLER FOR THIS SAME PROBLEM. I'M JUST CURIOUS TO KNOW WHY, IF THIS IS A KNOWN PROBLEM, WHY ARE THEY STILL INSTALLING THESE DEVICES KNOWING THEY MAY ULTIMATELY FAIL. AS I SAID IN THE BEGINNING, I AM A DISABLED DRIVER, NOW WITHOUT MY WHEELCHAIR ACCESSIBLE VAN. SO I AM HAVING TO DEPEND ON MY ELDERLY FATHER TO GET ME TO AND FROM WORK. IT IS VERY FRUSTRATING TO SAY THE LEAST.

08/26/2015
Components: POWER TRAIN
Incident Date: 07/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ROLLED AND KNOCKED THE CONTACT TO THE FLOOR. THE FRONT DRIVER SIDE TIRE RAN OVER THE CONTACT'S LEFT LEG AND CONTINUED TO ROLL DOWN A HILL UNTIL IT STOPPED AT THE BOTTOM OF AN EMBANKMENT. THE CONTACT SUSTAINED TISSUE AND NERVE DAMAGE ON HER LEFT LEG, TWO TORN ROTATOR CUFFS ON HER LEFT SHOULDER, AND SEVERE BRUISING ON THE ENTIRE LEFT SIDE OF HER TORSO THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DOOR AND THE SUB SEAT STOWING AREA WERE REPAIRED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,484. UPDATED 11/25/15*LJ *CN

08/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED MULTIPLE TIMES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART NEEDED TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. MA 10/5 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 01/26/16.*JB

08/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER ADVISED THE CONTACT THAT THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE AND THAT THERE WAS A BACKLOG. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015 THE CONSUMER STATED THE DEFECTIVE PART WAS REPLACED ON SEPTEMBER 30, 2015. *JB

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCONNECTED THE SWITCH MAKING THE WINDOW INOPERABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/1/15

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

OVER A YEAR AGO I GOT NOTICE OF FAULTY ELECTRICAL SWITCH SINCE THEN I HAVE ATTEMPTED 6 DIFFERENT TIMES TO GET PART REPLACED & HAVE CONTINUED TO BE TOLD THE PART IS NOT AVAILABLE. LAST ATTEMPT AT DEALERSHIP WAS JULY 2015 & TODAY I CALLED THE CHRYSLER HOTLINE AND WAS TOLD AGAIN PART IS NOT AVAILABLE. IT'S BEEN OVER A YEAR SINCE INITIAL RECALL 06/2014.

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

08/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 9/25 *CN

08/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/18/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/1 THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 8/31/15 UPDATED 12/28/2015 *JS

08/17/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/17/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/11/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/09/2010
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN 2010. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

WHILE DRIVING THIS VEHICLE ON THE EXPRESSWAY, WIPERS STARTED FIRST, WINDOW ACTIVATED, AIRBAG FAILURE LIGHT, ALL DASH LIGHTS FLASHING ON AND OFF, SPEED AND TACH. FAILURE, WAS ABLE TO GET TO THE SIDE OF A FOUR LANE HIGHWAY WITHOUT GETTING HIT. ON TURNING THE VEHICLE OFF IT WOULD NOT RE-START. ABOUT 30 MIN. LATER, IT STARTED, HOWEVER, HAD A TOTAL LOSS OF SPEED, TACH, DASH LIGHTS FLASHING, WIPERS, WINDOW CONTROL FAILURE IN THE DOWN POSITION, AIRBAG FAILURE WARNING, NO TURN SIGNALS OR HEAD LIGHTS. AT DEALER: VEHICLE STILL IN WARRANTY AND A WEEK AFTER DROP OFF TOLD IT WAS THE TIPMS COMPUTER AND NEEDED TO BE REPLACE. A WEEK LATER NO PARTS WITH A PROJECTED DATE OF (ON INDEFINITE BACK ORDER), DEALER WOULD NOT PROVIDE A VEHICLE. CALL CHRYSLER AT 800.992-1997 AND 800-247-8753, NO HELP AT ALL, JUST KICKED THE CAN DOWN THE ROAD AND PLAYED ROPE A DOPE FOR 3 HOURS ON THE PHONE! STILL PAYING HUNDREDS A MONTH FOR THE CAR THAT WE CAN NOT DRIVE AND PAYING 300 WEEK FOR A RENTAL. LAST CHRYSLER WE WILL HAVE AND NEED TO DUMP THIS ONE !!!

07/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH REPLACEMENT PARTS ISSUE. *SMD THE CONSUMER STATED IT HAS BEEN OVER A YEAR, AND THE PARTS ARE STILL NOT AVAILABLE. *JB

07/24/2015
Components: ENGINE
Incident Date: 07/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG0DR******
Summary

THE ENGINE DIED IN HEAVY, SLOW MOVING TRAFFIC NEAR NASHVILLE, TN

07/23/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE RECEIVED THE INTERIM REPAIR, BUT THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR FINAL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/22/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/16/2015
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

FAILED TO STAY SHUT OFF AFTER BEING PARKED IN THE GARAGE, EVIDENTLY RAN OUT OF GAS. I OPENED THE GARAGE DOOR THE NEXT MORNING TO OVER 120 DEGREES, THE VAN STEERING WHEEL WAS TO HOT TO TOUCH, I PUSHED THE START BUTTON AND THE SCREEN SAID "SYSTEM IS HOT" . I KNOW I HAD SHUT THE VAN OFF BECAUSE THE RADIO STOPS PLAYING WHEN YOU OPEN THE DOOR AFTER TURNING IT OFF. NOW THE VAN WON'T RUN. I HAD IT TOWED TO A DEALERSHIP FOR REPAIR. IT COULD HAVE BURNED MY HOME DOWN! AFTER CHECKING COMPLAINTS ONLINE COULD THIS BE AN ISSUE WITH TIPM? IS THERE A RECALL FOR THIS YET?

07/13/2015
Components: INTERIOR LIGHTING
Incident Date: 01/05/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REPORTED THAT ON ONE OCCASION THE EXTERIOR LIGHTING OF THE VEHICLE FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE VIN WAS NOT AVAILABLE.

07/10/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DISCONNECTED THE REAR QUARTER PANEL VENT SWITCH SEVERAL MONTHS AGO. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/5 UPDATED 11/08/2017*CN

07/06/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/26/2015
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,VISIBILITY/WIPER
Incident Date: 06/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

ALL THE WARNING LIGHTS TURN ON AND THE WIPER STARTS WORKING, ALL THE GAUGES STOP AND THE AC AND DVD TURNS OFF, BOUGT THIS CAR FROM FUCCILLO NISSAN IN LATHAM ON 06/12/2015, SO FAR ITS THE 5TH TIME I HAVE TOLD THEM ABOUT THE PROBLEM AND TILL DATE THEY CANT DO ANYTHING TO DUPLICATE THE PROBLEM, SHOWED THEM VIDEOS OF IT WHEN IT STARTS TO HAPPEN... THEY WONT FIX IT OR GET IT FIXED, SERVICE DEPARTMENT AND THERE GENERAL SALES MANAGER KEEPS TELLING ME TO TAKE IT TO CHRYSLER TO GET IT FIXED, ITS STILL UNDER WARRANTY FROM THE DEALER

06/25/2015
Components: POWER TRAIN,ENGINE
Incident Date: 06/25/2015
Crash: No
Fire: No
Summary

AT MULTIPLE TIMES WHEN PUTTING MY VAN INTO DRIVE IT MAKES A HARD CLUNK AND HAS BEEN MAKING A "CHIRPING" SOUND. TOOK IT TO DEALER THAT I JUST BAUGHT IT FROM. AND THEY CLAIM NOTHING IS WRONG AND COULD NOT DUPLICATE MY COMPLAINTS. ALSO HAS A VERY STRONG BURNING PLATINUM ODER WHEN DRIVING.

06/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO HAVE THE REPAIR COMPLETED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/02/15*LJ UPDATED 10/26/2017*CN

06/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

SAFETY RECALL ON REAR QUARTER VENT WINDOW MAY OVERHEAT, RECALL DATE WAS JUNE 11TH 2014, ITS OVER A YEAR AND THE PARTS TO REPAIR THE PROBLEM ARE STILL NOT AVAILABLE

06/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/17/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO NO PARTS AVAILABLE TO COMPLETE RECALL NOTICE #14V-234. *SMD

06/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH MONTHS AGO. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/10/15*CN

06/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/02/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE, BUT THE REAR QUARTER VENT WINDOW SWITCH WAS TURNED OFF AS A TEMPORARY REMEDY.

06/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO NO PARTS AVAILABLE TO COMPLETE REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE. *SMD RECALL# 14V234000.*JB

06/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/31/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

I BROUGHT MY VEHICLE IN TO TYSON MOTORS IN SHOREWOOD, IL, IN 2104 FOR THE SAFETY RECALL P25/NHTSA 14V-234, WHICH RELATES TO THE REAR QUARTER VENT WINDOW SWITCH POSSIBLY CAUSING A FIRE. THE SWITCH WAS DEACTIVATED AND I WAS TOLD THE DEALER WOULD CALL ME WHEN THE NEW SWITCH CAME IN. IT HAS BEEN WELL OVER 6 MONTHS AND THE NEW SWITCH HAS NOT BEEN INSTALLED. THE DEALER TELLS ME THAT THEY ARE NOT RECEIVING THE PARTS. IT IS MY CONTENTION THAT THE PART HAS NOT BEEN REPLACED WITHIN A REASONABLE AMOUNT OF TIME. I WISH TO BE CONTACTED AS SOON AS POSSIBLE.

05/29/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED FOUR NOTICES FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE MANUFACTURER STATED THAT THEY WERE ONLY SENDING TWO PARTS PER WEEK TO EACH DEALER. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE HAD NOT BEEN REPAIRED; HOWEVER, THE VENT WINDOW WAS DISCONNECTED AS A TEMPORARY REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/16/15*CN

05/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER PANEL VENT SWITCH AS A TEMPORARY REMEDY. THE CONTACT MENTIONED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/7/15*CN

05/14/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/11/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 6/30/15*CN

05/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

THE REAR QUARTER VENT WINDOW SWITCH ON THE VEHICLE REAR WINDOW WILL NOT OPEN. IT IS LOCKED BECAUSE IF ACTIVATED IT MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. *TR

05/04/2015
Components: AIR BAGS
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,440.

05/04/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/30/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/30/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/29/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/9/15*CN

04/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/21/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH REPLACEMENT ISSUES. *SMD THE CONSUMER STATED HE HAS BEEN WAITING ALMOST A YEAR TO HAVE THE REAR QUARTER VENT WINDOW SWITCH REPLACED. *JB

04/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN JANUARY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/14/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/11/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

NOTHING. THAT IS THE PROBLEM. I WAS NOTIFIED IN MAY, 2014 ABOUT THE SWITCH. THE DEALER DISCONNECTED THE SWITCH IN JUNE. NOW, I GET A "NEW" NOTICE WITH SAME INFORMATION SHOWING NOTICE DATE OF "DEC 2014". THAT IS NOT TRUE. I HAVE A 40,000 DOLLAR VEHICLE THAT HAS THE SWITCH DISCONNECTED FOR ALMOST A YEAR!!!!! WHEN I WENT THERE RECENTLY, THEY SAID THEY COULD NOT RECONNECT!!! THAT IS [XXX], SIR! FURTHERMORE, I BELIEVE THE DEALER HAS BEEN TAKING CREDIT FOR THIS ACTION MORE THAN ONE TIME, RECENTLY (APRIL, 2015) SHOWING ON AN OIL CHANGE RECEIPT WHERE THE SWITCH WAS DISCONNECTED BY THE TECHNICIAN. THE SWITCH HAS BEEN DISCONNECTED SINCE JUNE 2014. PLEASE NOTIFY OWNERS TO HAVE THEIR CARS RECONNECTED UNTIL PART IS IN, IF THEY WISH TO---I HAVE NOT HAD THE USE OF REAR VENT SINCE JUNE, 2014. NOW, I JUST RECEIVED ANOTHER, SAME NOTICE, FOR DISCONNECT OF SAME SWITCH. CHRYSLER IS VIOLATING SOME LAW, I AM SURE, BUT DO NOT KNOW HOW YOU CAN SEND OUT A NOTICE TO HAVE REPAIRS DONE IN 2014, THEN, SEND ANOTHER ONE A YEAR LATER LIKE AS IF IT DID NOT HAPPEN, THEN THE DEALER GETS PAID THREE TIMES FOR ONE ACTION. I WANT THE SWITCH RECONNECTED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

04/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/08/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN JANUARY OF 2015. THE DEALER STATED THAT THE PART TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/23/2014
Crash: Yes
Fire: Yes
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH DOWNHILL, THE VEHICLE STARTED SMOKING AND SLID ON A PATCH OF BLACK ICE. THE VEHICLE CRASHED INTO A PHONE POLE. THE CONTACT STATED THAT THE DRIVER AND THE PASSENGERS EXITED THE VEHICLE BEFORE THE VEHICLE EXPLODED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE DRIVER AND THE FRONT SEAT PASSENGER WERE INJURED AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

04/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN DECEMBER OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/21/15*CN

04/07/2015
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 04/05/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE IN PARK, THE PASSENGER SIDE MIRROR FAILED TO ADJUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.

04/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACTS STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/28/15 *TA UPDATED 09/18/15 *JS

04/06/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/03/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT INDICATED THAT, AS A TEMPORARY ADJUSTMENT, THE REAR QUARTER VENT WINDOW SWITCH WAS DISCONNECTED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME OF WHEN THE PART WOULD BECOME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/06/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

MY CHRYSLER TOWN AND COUNTRY 2013 WAS RECALLED FOR A REAR QUARTER WINDOW SWITCH. P25/NHTSA 14V-234. I HAVE WAITED FOR OVER A YEAR FOR THE PART AND IT STILL HAS NOT COME IN. NO ONE AT CHRYSLER WANTS TO DEAL WITH THE PROBLEM. *TR

04/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

BACK IN JULY 2014, WE RECEIVED A RECALL NOTICE FOR REPLACEMENT OF REAR QUARTER VENT WINDOW SWITCH. I HAVE CALLED OUR LOCAL DEALER 3-TIMES AND TOOK MY VAN TO THEM TO HAVE MY WINDOWS DISCONNECTED. THEY SAID THEY WOULD NOTIFY ME WHEN A NEW SWITCH WAS AVAILABLE. SINCE THEN WE RECEIVED 2 MORE RECALL NOTICES AND NOW I WOULD LIKE TO KNOW WHY IT IS TAKING 9 MONTHS AND STILL NO FIX. THIS SEEMS LIKE A LITTLE MUCH. THIS IS MY SECOND TOWN AND COUNTRY AND HAVE BEEN PLEASED WITH THE PERFORMANCE BUT THE RECALL FIX HAS ME THINKING IT MAY BE TIME TO TRADE. WILL SOMEBODY LET ME KNOW WHAT IS GOING ON????? THANK YOU, [XXX] E-MAIL= [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

04/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/02/2015
Components: ENGINE
Incident Date: 02/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE STOPPED AT A RED LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

04/02/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

04/01/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/26/15*CN UPDATED 05/29/15*JB

03/30/2015
Components: POWER TRAIN
Incident Date: 02/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

ON THREE DIFFERENT OCCASIONS, THE ENGINE HAS SHUT OFF WHILE DRIVING. AS HIGH AS 45 MPH. I HAVE FULL DASH FUNCTIONALITY THE ONLY WAY I KNOW THE CAR HAS STALLED IS THE SPEEDOMETER IS GOING DOWN AS I TRY TO ACCELERATE. I ALSO LOSE ALL POWER STEERING AND BRAKING. THUS FAR, I HAVE BEEN LUCKY ENOUGH TO BE ABLE TO GET THE CAR INTO PARKING LOTS TO PUT IT IN PARK AND RESTART THE CAR. TOOK THE CAR IN FOR REPAIR AFTER RECEIVING ERROR CODE P0018 CRANKSHRFT.CAMSHAFT POSITION CORRELATION BANK 2 SENSOR. WAS TOLD THE CAR WAS REPAIRED, TWO WEEKS LATER, THE ENGINE SHUT OFF AGAIN WITH THE SAME ERROR CODE. *TR

03/30/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7CR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. D

03/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/26/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/13/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/02/2015
Crash: No
Fire: No
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO LACK OF REPLACEMENT PART TO COMPLETE RECALL NOTICE. *SMD

03/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT SWITCH RECALL NOTICE AND LACK OF PARTS. *SMD RECALL # 14V234000. *JB

03/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO THE VENT WINDOW SWITCH RECALL NOTICE AND LACK OF PARTS. *SMD THE CONSUMER STATED EIGHT MONTHS IS ENTIRELY TOO LONG TO WAIT FOR A PART. RECALL # 14V234000.*JB

03/22/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

WHILE DRIVING ON PA TURNPIKE, DURING MODERATE TRAFFIC. THE CARS ENGINE AND ELECTRICAL POWER SHUTOFF FOR AT LEAST 5 SECONDS. DASH LIGHTS ALSO SHUTOFF. THE CAR ENGINE AND ELECTRICAL TURNED BACK ON AND WE CONTINUED DRIVING. WE ALSO HAD OTHER INCIDENCES WHEN BACKING OUT OF THE DRIVEWAY AND THE CAR WOULD STALL. IT TOOK OUR DEALERSHIP OVER TWO MONTHS OF DIAGNOSTICS AND SEVERAL REPAIRS TO FIX THE PROBLEM. DEALERSHIP ADDED AN EXTERNAL FUEL PUMP AND ALSO REPLACED SOMETHING IN THE DASHBOARD WHICH INVOLVED THE IGNITION. SO FAR WE HAVEN'T HAD ANY OTHER ISSUES BUT I HEAR OF SIMILAR ISSUES ON OTHER CHRYSLER VEHICLES AND WONDER IF TOWN AND COUNTRY SHOULD BE INVESTIGATED FOR IGNITION PROBLEMS. *TR

03/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT WAS PLACED ON HOLD FOR OVER THREE HOURS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE; HOWEVER, THE TECHNICIAN DISCONNECTED THE VENT SWITCH AS AN INTERIM REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/11/15*CN UPDATED 05/14/15*JB

03/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXB3******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

03/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/04/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/18/2015
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 08/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

FOUND OUT THAT THERE WAS A RECALL PROBLEM WITH THE REAR QUARTER WINDOW VENT SWITCH. THE DEALER DISCONNECTED IT AND SAID THE PARTS WAS ON BACKORDER. WE CHECKED PERIODICALLY WHEN WE DID NOT GET A CALL FROM THE DEALER AND WAS TOLD THE PART WAS NOT AVAILABLE YET. IN JANUARY 2015 RECEIVED A LETTER FROM CHRYSLER INFORMING US OF THE RECALL. WE AGAIN CONTACTED OUR DEALER A COUPLE MORE TIMES SINCE THEN AND HAVE BEEN TOLD THAT THE PART STILL IS NOT AVAILABLE. I CALLED THE 1-888-327-4236 VEHICLE SAFETY HOTLINE AND WAS TOLD TO CALL 1-800-992-1997 AND GET A CASE MANAGER NUMBER WHICH I DID AND WAS PUT ON HOLE FOR 110 MINUTES AND KNOW ONE HAS STILL ANSWERED MY CALL........ [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

03/17/2015
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 05/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. *TR

03/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN

03/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. MANY MONTHS AGO I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. I BOUGHT THIS VAN FOR A LARGE AMOUNT OF MONEY AND WOULD THINK THEY COULD GET THIS SWITCH AND REPLACE AS THEIR FIRST NOTICE SAID THEY WOULD. WHILE I AM SENDING THIS COMPLAINT I HAVE BEEN ON HOLD WITH CHRYSLER FOR OVER TWENTY MINUTES NOW. *TR

03/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/08/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH AND EXITING THE VEHICLE, THE ENGINE REMAINED ACTIVE. THE CONTACT HAD TO RE-INSERT THE KEY IN THE IGNITION TO SHUT OFF THE ENGINE. AFTER STOPPING THE VEHICLE, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH AND THE GEAR LEVER FAILED TO SHIFT OUT OF THE PARK POSITION. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.

03/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO WINDOW SWITCH RECALL NOTICE ISSUES. *SMD THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL. THE DEALER MADE A TEMPORARY REPAIR. *JB

03/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH AND LACK OF PARTS. *SMD RECALL # 14V234000.*JB

03/10/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED THE DEALER DISCONNECTED THE WIDOWS AND HAVE FAILED TO GET THE PART NEEDED TO FIX THE WINDOW. RECALL # 14V234000 *JB

03/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 03/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

03/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/30/15*CN UPDATED 05/05/15*JB

03/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 4/30/15*CN UPDATED 05/05/15*JB

03/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

RECEIVED NOTIFICATION OF REAR WINDOW SWITCH RECALL FROM MANUFACTURER IN THE SUMMER OF 2014 (NHTSA CAMPAIGN NUMBER: 14V234000). IMMEDIATELY TOOK VEHICLE IN TO LOCAL AUTO DEALER TO HAVE SWITCHES DISCONNECTED, HOWEVER REPLACEMENT SWITCHES WERE NOT INSTALLED. ACCORDING TO THE DEALER, THE SWITCHES HAVE BEEN ON BACK ORDER EVER SINCE. THIS REPRESENTS AN UNACCEPTABLE DELAY IN COMPLETING THE REPAIR ASSOCIATED WITH THIS RECALL. HAVE CONTACTED DEALER AND MANUFACTURER SEVERAL TIMES IN THE INTERIM WITH NO RESOLUTION. *TR

02/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/27/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

02/26/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/26/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

THERE ARE ABOUT 10 TO 12 TIMES THAT I HAVE TRIED TO ENGAGE MY CRUISE CONTROL AND IT WOULD NOT COME ON. THE ONLY WAY THAT I COULD GET TO COME AS IT SHOULD, WAS TO PULL OFF THE ROAD AND CUT THE ENGINE OFF AND RESTART IT AND IT WOULD MOST LIKELY START TO WORK. I JUST WONDER WHAT ELSE IS NOT WORKING WHEN THIS HAPPEN. I DID CALL CRYRSLER AND REPORT IT AS WELL AS HAD THE DEALERSHIP MAKE A NOTE ON HIS WORK SHEET. I HAVE NOT RECEIVED A CALL FROM ANYONE. THANK YOU FOR YOUR HELP

02/25/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 02/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION, THE HEADLIGHTS SUDDENLY TURNED OFF LEAVING THE ROAD IMMEDIATELY IN FRONT DARK. SPEED OF TRAVEL AT TIME OF THE INCIDENT WAS 60 MPH. THERE WERE CARS IN FRONT AND IN THE REAR. TO AVOID A POTENTIAL ACCIDENT, I QUICKLY TURNED TO HEADLIGHT SWITCH TO THE MANUAL ON POSITION AND THE HEADLIGHTS CAME BACK ON AGAIN. PRIOR TO THIS INCIDENT, THERE WERE NUMEROUS OCCASIONS WHERE THE HEADLIGHTS WOULD NOT TURN ON WHEN THE SWITCH WAS IN THE AUTO POSITION. ON ALL OF THESE OCCASIONS THE SWITCH HAD TO BE TURNED TO THE MANUAL ON POSITION FOR THE HEADLIGHTS TO TURN ON. MAYBE UNRELATED BUT WHEN THE HEADLIGHTS ARE ON, REGARDLESS OF WHETHER THE SWITCH IS IN THE AUTO OR MANUAL ON POSITION, THE LOW BEAM INDICATOR NEVER APPEARS IN THE DASHBOARD, ONLY THE PARK LIGHTS ARE INDICATED. *JS

02/24/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/20/2015
Components: SERVICE BRAKES
Incident Date: 02/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, A GRINDING NOISE EMITTED FROM THE VEHICLE BEFORE IT CAME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

02/19/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER DEACTIVATED THE VENT WINDOW SWITCH UNTIL THE OFFICIAL REPAIRS COULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN THE CONSUMER STATED THE RECALL WAS FINALLY COMPLETED. UPDATED 04/07/15*JB

02/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DEACTIVATED THE WINDOW SWITCH AS A TEMPORARY REMEDY. THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN THE CONSUMER STATED THE PROBLEM WAS RESOLVED. UPDATED 04/09/15*JB

02/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/10/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

02/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN REMOVED THE WINDOW SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/09/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG7DR******
Summary

AFTER ALMOST A MONTH AT THE DEALER, REPLACING THE WIRELESS IGNITION MODULE TWICE AND THE BATTERY... RUNNING ALL POSSIBLE TESTS, TODAY THEY BELIEVE THE ISSUE IS RELATED TO THE BAD TIPM... MY VAN WAS NOT PART OF THE RECALL FOR THE TIPM YET I HAVE THE SAME PROBLEM AS EVERYONE ELSE. MY VAN DIES EVERY 4 DAYS AND HAS BEEN SITTING AT THE DEALER FOR ALMOST A MONTH, I WAS CALLED 3 TIMES TO PICK IT UP AFTER BEING FIXED AND IT WAS DEAD IN THEIR PARKING LOT, AND DIED AN ADDITIONAL 4 MORE TIMES IN THEIR POSSESSION. LIKE CLOCK WORK, IT DIES EVERY 4 DAYS. LET'S HOPE THIS TIME THEY REALLY FOUND IT AND IF THEY DID WHY WAS MINE NOT PART OF THIS NATION WIDE RECALL FOR THIS ISSUE? CAR DIES, WON'T START, NO POWER EVERY 4 DAYS. *TR

02/06/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED RECALL NOTICE OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/04/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

02/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/03/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/30/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/29/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/30/15*LJ UPDATED 9/20/2017*CN

01/29/2015
Components: POWER TRAIN
Incident Date: 01/29/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

WAS STOP FOR RED AND THE VEHICLE SUDDENLY JERKED, SCARED ME THEN STARTED DRIFTING BACKWARD TAP THE VEHICLE BEHIND ME BUT THERE WAS NO DAMAGE TO IT. *TR

01/28/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) BACK IN JULY OF 2014. HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER DISCONNECTED THE SWITCH AS A TEMPORARY REMEDY. A SECOND NOTIFICATION WAS MAILED TO THE CONTACT IN DECEMBER OF 2014 AND THE PARTS WERE STILL UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/24/15*CN UPDATED 04/02/15*JB

01/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/27/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/27/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

01/26/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/26/2015
Crash: No
Fire: No
Summary

WELL THIS IS MY 5TH COMPLAINT IN THE LAST TWO WEEKS. MY VEHICLE HAS BEEN IN THE DEALERSHIP FOR THE PAST TWO WEEKS, IT HAS BEEN TOWED, JUMPED AND BROUGHT IN SEVERAL TIMES. THIS IS THE 5TH TIME IN TWO WEEKS THAT MY CAR HAS BEEN IN THE DEALER FOR THE SAME EXACT ISSUE WITH NO FIX. I WAS CALLED THIS MORNING THAT IT WAS "FIXED" AND READY FOR PICKUP. I ARRIVED TONIGHT, GOT MY KEYS AND THE VAN IS DEAD AND WON'T START IN THE DEALER PARKING LOT. IT WAS BROUGHT IN THIS TIME (WELL ACTUALLY NEVER LEFT) SINCE LAST TIME DEALER CALLED SAYING IT WAS FIXED IT WAS DEAD IN THE PARKING LOT...AGAIN.. TWICE DEAD IN THEIR PARKING LOT "READY FOR PICKUP" THEY HAVE NOT FOUND THE PROBLEM BUT LIKE CLOCK WORK EVERY 4 DAYS IT IS DEAD. HERE GOES ROUND 6, PREPARE FOR MY NEXT COMPLAIN IN 6 DAYS SINCE THE PREVIOUS 5 STILL HAVE YET TO BE RESPONDED TO. *TR

01/22/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/22/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... UPDATED 03/19/15*BF UPDATED 03/31/15*JB

01/22/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/22/2015
Crash: No
Fire: No
Summary

THIS IS MY THIRD COMPLAINT OF THIS ISSUE, AND ITS 7TH OCCURRENCE. FIRST TIME AT DEALERSHIP THEY COULD NOT FIND PROBLEM, ONLY TESTED BATTERY AND SAID IT WAS GOOD AND SENT ME BACK ON MY WAY. SECOND TIME AT DEALERSHIP, THEY THINK THEY FOUND THE PROBLEM AND PUT IN AN ENTIRE NEW WIRELESS IGNITION MODULE AND TWO NEW SETS OF KEYS, GO TO PICK IT UP TONIGHT ALL *FIXED* AND ITS DEAD...AGAIN...SAME AS BEFORE.. 7TH TIME IN TWO WEEKS, THIRD TIME AT CHRYSLER DEALERSHIP. CAR WILL NOT START, NO POWER, NO NOTHING, NO ATTEMPT. EVERYTHING IS TURNED OFF NIGHTLY, ALL INTERIOR LIGHTS, CABIN LIGHTS, RADIO, NOTHING PLUGGED IN LOCKED AND CHECKED AND DEAD IN THE MORNING. WHY MUST I KEEP GOING THROUGH THIS. HOW MANY TIMES AM I GOING TO BE STRANDED AND SIT AND WAIT HOURS TO BE TOWED AND GO THROUGH THIS OVER AND OVER AGAIN??? THIS IS A SAFETY ISSUE, WHAT IF NEXT TIME I AM STRANDED WITH MY YOUNG CHILDREN? BUT CHRYSLER CAN'T FIND ANYTHING/? *TR

01/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6CR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED THAT THEY WERE TO DISCONNECT THE SWITCH, BUT WERE UNABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE FOR THE REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 4/13/15*CN

01/19/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG7DR******
Summary

THIS IS THE 5TH TIME IN LESS THAN TWO WEEKS!!! HOW MANY TIMES IS THIS GOING TO HAPPEN? IT HAS ALREADY BEEN TO CHRYSLER WHO SOMEHOW CAN'T FIND ANYTHING WRONG!! ON ITS WAY GETTING TOWED AGAIN BACK TO THE DEALERSHIP. 5 TIMES THE BATTERY HAS DIED FOR NO APPARENT CAUSE. OF COURSE I AM NOT OVER PARANOID AND GO THROUGH THE TROUBLE EVERY SINGLE TIME I AM DONE DRIVING TO TURN OFF THE INTERIOR LIGHTS, TURN OFF THE RADIO WAIT FOR EVERY SINGLE LIGHT TO TURN OFF AND TAKE PICTURES OF ALL LIGHTS OFF AND GUESS WHAT ...DEAD? BUT THE BATTERY TESTED FINE ACCORDING TO DEALERSHIP AND FOUND NOTHING ON THE SCANS. WHEN THEY JUMP IT, LASTS FOR LESS THAN 24 HOURS, WHEN THEY CHARGE IT, LASTS FOR 4 DAYS EACH TIME. WONT START, NO ELECTRICAL, NOTHING TURNS ON, FOB DON'T WORK....AWESOME! HOPE CHRYSLER IS ENJOYING FOOTING THIS BILL FOR TOWING, LABOR AND RENTALS EVERY TIME CAUSE I CERTAINLY AM NOT ENJOYING MISSING WORK, ENDANGERING THE WELFARE OF MY CHILDREN IN THE MIDDLE OF WINTER, BEING STRANDED AT HOSPICE AND EVERY MINUTE SO THEY CAN TELL ME THEY CAN'T FIND A PROBLEM!!!!! *TR

01/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG4ER******
Summary

TL- THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 02/18/15*LJ UPDATED 6/11/2015 *JS

01/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

01/15/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
Incident Date: 01/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG7DR******
Summary

THE VEHICLE WOULD NOT START, NO LIGHTS, NO POWER, UNABLE TO UNLOCK/LOCK WITH FOB. (NOTHING WAS LEFT ON IN VEHICLE OR PLUGGED IN). FULLY CHARGED BATTERY TO 100%, DROVE NEXT TWO DAYS WITH NO PROBLEMS. BLUETOOTH STOPPED WORKING AND CONNECTING, BUTTONS FAILED TO RESPOND, POWER SEAT ON DRIVER STOPPED WORKING, POWER SLIDE DOOR ON PASSENGER STOPPED WORKING. BATTERY DIED AGAIN, THIS TIME ABLE TO GET LIGHTS, BUT NOT START. CHRYSLER JUMPED THE VEHICLE, LEFT RUNNING TO CHARGE. DROVE 5 HOURS STRAIGHT HOME AND PARKED, ENSURED EVERYTHING WAS TURNED OFF AND LOCKED. NEXT MORNING, BATTERY DEAD AGAIN, NO LIGHTS, POWER BUT STATIC SOUND COMING OUT OF ALL SPEAKERS IN THE CAR. CHRYSLER TOWED CAR. RAN SCANS /DIAGNOSTICS, CLAIM TO FIND NO PROBLEMS BUT CANNOT IDENTIFY WHAT CAUSED STATIC TO COME OUT OR WHY OTHER ELECTRONICALLY EQUIPMENT FAILED. THEIR CLAIM IS THEY USED THE ONLY AUTHORIZED BATTERY SCANNER FOR CHRYSLER WHICH TRIGGERED NO PROBLEMS WITH BATTERY OR ELECTRONICS.. STILL IN SHOP AGAIN. 3 DEAD BATTERIES IN ONE WEEK. *TR

01/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 04/22/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

01/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 11/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/14/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/14/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/06/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .. UPDATED 02/19/15 *BF UPDATED 02/20/15*JB

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER, WHO DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH UNTIL THE PART BECAME AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 03/16/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/18/2015*JS

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/13/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PART NEEDED TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/24/15*CN UPDATED 6/22/2015*JS

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

I TOOK OUR VAN IN FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THERE WAS A RECALL OUT FOR THE REAR QUARTER PANEL WINDOW MOTOR. I LATER FOUND OUT (THEY FAILED TO TELL ME AND AFTER TRYING TO OPEN THE WINDOW I READ THROUGH THE PAPERWORK THEY GAVE ME TO FIND OUT THAT THE SWITCH HAD BEEN UNPLUGGED) THAT THEY HAD UNPLUGGED THE SWITCH. THIS WAS ON JUNE 16, 2014 AND NOW IT IS JANUARY 12, 2015 AND THE CONDITION HAS STILL NOT BEEN RESOLVED. WHEN I CALL, I AM TOLD THAT CHRYSLER HAS NOT PROVIDED THE REPLACEMENT SWITCHES. THIS TIME DELAY IS NOT AN ACCEPTABLE CORRECTION OF THE PROBLEM AND I STILL CONTINUE TO RECEIVE RECALL NOTICES FROM THEM ABOUT THE PROBLEM. IT APPEARS THAT THERE IS A LACK OF RESPONSE TO THE ISSUE AND THAT THEIR RECORDS ARE NOT COMPLETE IN THAT THEY HAVE ALREADY UNPLUGGED MY SWITCH BUT I CONTINUE TO RECEIVE NOTICES ABOUT THE PROBLEM. *TR

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/12/2015
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 07/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/24/15* CN THE CONSUMER ALSO STATED WHEN SHIFTING FROM PARK OR REVERSE, HE FELT A JOLT FROM THE VEHICLE AND HEARD A NOISE. UPDATED 04/8/15*JB

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 05/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/12/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/10/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

I RECEIVED A RECALL ON THE REAR VENT WINDOW SWITCH FROM CHRYSLER SEVERAL MONTHS AGO AND I WENT TO THE DEALER AND THEY TOLD ME THERE WERE NO PARTS AVAILABLE YET AND THAT I SHOULD RECEIVE ANOTHER MAIL SHORTLY WHEN THE PARTS ARE AVAILABLE. I JUST RECEIVED ANOTHER RECALL NOTICE IN THE MAIL AND CALLED THE DEALER TO MAKE AN APPOINTMENT FOR THE REPAIR AND THEY TOLD ME THAT THERE WERE STILL NOT PARTS AVAILABLE. IF THIS IS A SAFETY ITEM, WHY DO YOU LET THE MANUFACTURERS HAVE SEVERAL MONTHS BEFORE REPAIRING VEHICLES WHILE THE OWNERS TAKE THEIR LIVES AT RISK EVERYDAY? IS THIS RECALL GOING TO TAKE AS LONG AS THE JEEP RECALL WHERE THE COMPANY IS SUPPOSED TO ADD A TRAILER TOWING PACKAGE TO KEEP JEEPS FROM CATCHING FIRE IF HIT IN THE REAR END? I BET THOSE OWNERS ARE UNHAPPY ABOUT POSSIBLY RIDING TO THEIR DEATH WHILE WAITING. YOU SHOULD GIVE COMPANIES ONLY A CERTAIN TIME PERIOD TO REPAIR VEHICLES BEFORE THEY START PAYING PENALTIES. *TR

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO SPECIFY A DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART NEEDED WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/09/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

IN AUGUST OF 2014 I RECEIVED THE RECALL NOTICE #P25/NHTSA 14V-234 IN REFERENCE TO THE DEFECT OF THE REAR QUARTER VENT WINDOW SWITCH. ON 08/13/14 I TOOK MY VEHICLE IN FOR THE REPAIR, I AM STILL WAITING ON THAT REPAIR. THE DEALER ADVISE THAT THERE WERE NO PARTS AVAILABLE TO SERVICE MY VEHICLE AND STATED THEY WOULD CONTACT ME WHEN PARTS ARE AVAILABLE; I AM STILL WAITING FOR THAT CALL? SO THE CALLING STARTS ON 9/17/14, I CALLED THE SERVICE DEPT. THEY ADVISE NO PARTS. SAME RESULTS ON 10/17, 11/17, AND 12/17/14. ON 1/6/15 I RECEIVE A SECOND NOTICE ON THE RECALL SO I CALLED AGAIN ON 1/9/15 AND AGAIN THE SERVICE DEPARTMENT MAN SAYS? NO PARTS FROM CHRYSLER. I ADVISED THEM I FIND IT HARD TO BELIEVE THAT THEY ISSUED THIS RECALL AND AFTER 5 MONTHS THERE ARE NO PARTS TO FIX THIS SWITCH. I GET A SONG AND DANCE ROUTINE AND HE ADVISED HE'LL CALL ME WHEN THE PARTS COME IN. I THINK THIS IS UNACCEPTABLE AND BAD CUSTOMER SERVICE FROM BOTH THE DEALER AND THE MANUFACTURE IF THIS IS REALLY THE CASE. V/R, [XXX] LAST 8 CHARACTERS OF VIN [XX] NOTIFICATION CODE #P25 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCONNECTED THE FUNCTION FOR THE VENT SWITCH. THE CONTACT WAITED FOR SEVERAL MONTHS TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A TIMEFRAME OR DATE TO SCHEDULE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/08/2015
Components: VISIBILITY
Incident Date: 01/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

I JUST RECEIVED THE 2ND RECALL NOTICE ABOUT THE REAR QUARTER VENT WINDOW SWITCH, WHICH MAY LEAD TO A DRIVER'S DOOR FIRE. MY LOCAL CHRYSLER DEALER TELLS ME THE REPLACEMENT PART IS NOT AVAILABLE. THE PART WAS NOT AVAILABLE WHEN I CALLED IN OCTOBER. HOW LONG DOES CHRYSLER HAVE TO REPLACE A DEFECTIVE PART? *TR

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JULY OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCONNECTED THE VENT WINDOW SWITCH. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO PERFORM THE REMEDY WERE NOT AVAILABLE AND NO ESTIMATED TIMEFRAME OF RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/08/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

01/08/2015
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 04/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

DRIVERS DOOR REAR WINDOW SWITCH COULD START A FIRE WAS DISCONNECTED ITS OVER 8 MONTHS WAITING ITS A LEASE VAN LONG TIME WAITING WITH NO WINDOW USE FAMILY OF SEVEN SO DEARLY MISSED. *TR

01/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL-THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 03/24/15*LJ UPDATED 9/17/2017*CN

01/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL-THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE RELATED TO THE RECALL BUT THE SPECIFICS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,428. DJR

01/06/2015
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 12/24/2014
Crash: Yes
Fire: No
Summary

VEHICLE WAS PARKED IN DRIVEWAY, WAS IN "PARK" GEAR AND HAD BEEN RUNNING FOR APPROXIMATELY 20 MINUTES. VEHICLE WAS TURNED OFF AND KEYS WERE REMOVED FROM IGNITION WHEN VEHICLE SUDDENLY STARTED TO ROLL BACKWARDS. REPORTEDLY, VEHICLE WAS RESTARTED AND BRAKING WAS ATTEMPTED BUT VEHICLE WOULD NOT STOP. VEHICLE ROLLED INTO TREE/FENCE AND DAMAGED PASSENGER DOOR, THAT HAD BEEN LEFT OPEN IN THE HASTE OF THE INCIDENT, AND THE REAR BUMPER. DAMAGE ESTIMATES AT 4K.

01/06/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

REGARDS CHRYSLER RECALL P25 / NHTSA 14V-234. RECALL WAS INITIATED AROUND JUNE 2014. REPAIR PARTS WERE NOT THEN AVAILABLE, SO A NOTICE WAS ISSUED TO SIMPLY DISCONNECT THE AFFECTED SWITCH, DISABLING THE REAR QUARTER VENT SWITCH. WE DID THAT. NOW, WE HAVE RECEIVED A SECOND IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER TO TAKE THE VEHICLE TO THE DEALER FOR SWITCH REPLACEMENT. BUT, THE DEALER NOW SAYS THE PART MAY BE AVAILABLE IN APRIL 2015, NEARLY A YEAR AFTER THE INITIAL RECALL NOTICE. THIS DOES NOT, I BELIEVE, "...REMEDY THE DEFECT WITHIN A REASONABLE TIME..." PS - WAS UNABLE TO MAKE THIS FORM WORK ON INTERNET EXPLORER 11 / WINDOWS 7. IT PERFORMED SATISFACTORILY ON MAC SAFARI 7.1.2.

01/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

HAVE RECEIVED TWO NOTICES OF IMPORTANT SAFETY RECALL P25/NHTSA 14V-234 THE PROBLEM IS LISTED: " REAR QUARTER VENT WINDOW SWITCH ON VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING" I HAS BEEN SEVERAL MONTHS, I HAVE RECEIVED TWO NOTICES, AND THE DEALER DOES NOT HAVE THE INFO FROM CHRYSLER. WHAT IS A REASONABLE TIME FOR THIS REPAIR? *TR

01/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

01/02/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE'S REAR QUARTER VENT WINDOWS WERE DISABLED BY THE DEALER UNTIL THE PARTS BECAME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/18/15*LJ THE VEHICLE WAS REPAIRED. UPDATED 02/19/15*JB

01/02/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/14/2013
Crash: No
Fire: No
Vehicle Identification Number: DR598167******
Summary

RECALL NOTICE SENT TO US, DEALER CONTACT MADE, TEMPORARY DISCONNECT OF REAR WINDOW SWITCH DONE. PART IS UNAVAILABLE FOR CORRECT REPAIR . MONTHLY CALL TO DEALER SINCE JUNE 2014 AND 2 CALLS TO CHRYSLER INDICATE STILL NO PART AVAILABLE. WE CONTINUE WITHOUT OPERABLE REAR WINDOW VENTS AS WE LEAVE FOR STAY IN WARMER CLIMATES. *TR

01/02/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN THE SLIDING DOOR WOULD NOT STAY OPEN. UPDATED 03/02/15

12/26/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

LONG OVERDUE RECALL FIX CHRYSLER RECALL NOTICE P25/NHTSA 14V-234 A RECALL WAS ISSUED, CHRYSLER P25/NHTSA 14V-234 IN MAY OF 2014. SEVEN MONTHS LATER, 12/26/14, CHRYSLER STILL HAS NO PARTS AVAILABLE TO FIX THE PROBLEM. THIS IS A SWITCH THEY NEED TO REPLACE OR WATERPROOF. IF IT GETS WET OR MOISTURE COLLECTS, IT MAY CATCH FIRE. *TR

12/15/2014
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 2A4RR8DX9AR******
Summary

THE ENGINE, WITHOUT WARNING, WILL SHUT OFF WHILE DRIVING. THIS HAS HAPPENED APPROXIMATELY 5 TIMES SINCE OCTOBER 13, 2014. THERE IS NO WARNING THE ENGINE IS GETTING READY TO STALL, AND THE ONLY LIGHT ON THE DASH THAT COMES ON AFTER THE STALL IS THE TRACTION CONTROL LIGHT. AS CAR IS COASTING UNDER INERTIA, I AM ABLE TO SHIFT INTO NEUTRAL AND RESTART THE ENGINE WITH NO TROUBLE. THERE ARE NO ERROR CODES STORED IN THE VAN'S COMPUTER, PER MY LOCAL CHRYSLER DEALERSHIP. THE DEALERSHIP'S SERVICE DEPARTMENT HAS BEEN UNABLE TO DUPLICATE THE PROBLEM AND CANNOT FIGURE OUT A SOLUTION. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE, AS POWER STEERING AND POWER BRAKES ARE LOST ONCE THE ENGINE STALLS/SHUTS OFF. *TR

12/12/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/28/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

12/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 01/22/15 *BF UPDATED 10/5/2015 *JS

12/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 12/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

12/02/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

RECALL WAS ISSUED IN MAY 2014 AND STILL TOLD NO PARTS AVAILABLE! CHRYSLER RECALL # NHTSA RECALL # RECALL DATE SAFETY DEFECT/NON COMPLIANCE DESCRIPTION AND SAFETY RISK REPAIR DESCRIPTION RECALL STATUS P25 14V-234 MAY 06, 2014 THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVERS DOOR FIRE WITHOUT WARNING. THE REAR QUARTER VENT WINDOW SWITCH MUST BE REPLACED ON ALL INVOLVED VEHICLES. INCOMPLETE BUT REPAIR PARTS ARE NOT AVAILABLE. *JS

11/25/2014
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 11/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG9DR******
Summary

I WAS TRAVELING AT 20 MPH AND TURNED RIGHT ONTO ANOTHER STREET. IN MID-TURN, THE ENGINE CUT OFF WITHOUT WARNING AND ALL POWER STEERING AND POWER BRAKES FAILED. I NEARLY MISSED A CAR ON THE CORNER AS THE CAR TURNED. BECAUSE I WAS UNABLE TO BRAKE, I AM NOT SURE HOW THE VAN STOPPED WITHOUT ANY RESPONSE FROM THE BRAKES. ONCE I CAME TO A STOP, I PUT THE CAR BACK INTO PARK AND RESTARTED THE CAR. WE BOUGHT THIS CAR NEW ON 2/13/2013 AND HAVE NOT HAD THIS PROBLEM BEFORE. WE DO SEE REPORTS OF MANY CHRYSLER TOWN AND COUNTRY VANS AND DODGE CARAVANS REPORTING THIS PROBLEM GOING BACK TO 1996, WITH SOME RECALLS ALONG THE WAY. IT APPEARS THAT THIS IS AN OLD ISSUE THAT HAS NOT BEEN PROPERLY ADDRESSED BY CHRYSLER. *TR

11/25/2014
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

11/25/2014
Components: SEATS
Incident Date: 11/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

HEADREST SPLIT IN HALF AND SMACKED BOTH DRIVER AND FRONT PASSENGER IN THE BACK OF THE HEAD WITH SUBSTANTIAL AMOUNT OF FORCE WITHOUT WARNING. A DASH WARNING THEN CAME ON SAYING THAT AIR BAG HAD DEPLOYED. NEITHER OF THE FRONT AIRBAGS DEPLOYED. WE HAD NOT TOUCHED THE BRAKES, NOT HAD ANYONE HIT US, NOR DID WE HIT ANYONE/ANYTHING. WE WERE JUST DRIVING AT ABOUT 50 MPH WHEN THIS HAPPENED. CAUSED SEVERE HEADACHE AND BACK SPASM TO BOTH DRIVER AND FRONT PASSENGER. SCARY! MY HUSBAND JUST TOOK IT TO THE CHRYSLER DEALER BUT THEY HAD NO IDEA OF THE CAUSE. SINCE THERE WAS NO DAMAGE/ACCIDENT THEY JUST RELOCKED THE AIRBAGS. RATHER SCARY TO THINK THAT THIS MAY HAPPEN AGAIN AND MAY CAUSE AN ACCIDENT THE NEXT TIME. PLEASE CHECK FOR OTHER SUCK OCCURRENCES AND RESPOND BY LETTING ME KNOW IF THERE HAS BEEN A CAUSE FOUND AND HOW THIS PROBLEM MAY BE RECTIFIED SO THAT WE DON'T HAVE TO BE CONCERNED ABOUT IT HAPPENING AGAIN. *TR

11/25/2014
Components: AIR BAGS
Incident Date: 11/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

DRIVER AND FRONT PASSENGER AIR BAGS(SEAT HEADRESTS) EXPLODED AND SMACKED WITH SIGNIFICANT FORCE INTO THE BACK OF DRIVER AND FRONT PASSENGER HEADS CAUSING SEVERE HEADACHES. NO ACCIDENT, NO BRAKING, JUST DRIVING AT 50 MPH. WE HAVE ONLY 18000 MILES ON OUR VEHICLE. WHEN WE TOOK IT TO THE LOCAL CHRYSLER DEALER, AND AFTER THEY DID SOME RESEARCH FOR APPROXIMATELY AN 1 1/2 HOURS, THEY HAD NO IDEA WHAT HAD CAUSED BOTH HEADRESTS TO EXPLODE BUT THEY COULD NOT JUST BE RELOCKED BECAUSE THEY WERE SEVERELY DAMAGED AND WE COULD NOT DRIVE THE CAR. THEY TOLD US THAT WE WOULD BE WITHOUT OUR VEHICLE FOR AT LEAST THREE WEEKS. TOLD US WE WOULD HAVE TO GET A RENTAL CAR. PLEASE CONFIRM OTHER INCIDENTS OF THIS NATURE AND LET US KNOW WHAT REPAIRS WILL BE DONE AND IF THE CAR WILL BE SAFE TO DRIVE FOLLOWING THE REPAIRS. *TR

11/18/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/18/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/17/2014
Components: STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 03/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG7DR******
Summary

?LAST MARCH I WAS DRIVING ON HIGHWAY IN RUSH HOUR, 60 ? 65 MPH. VAN SHUTS OFF, BREAKS DO NOT WORK, AND STEERING WHEEL IS LOCKED. ALL I COULD DO IS WAIT UNTIL THE VAN COASTED TO A STOP; I PUT IT IN PARK AND THEN STARTED IT BACK UP AGAIN IN ORDER TO EXIT THE EXPRESSWAY. ?TOOK THE VAN IN. THEY KEPT IT FOR OVER A WEEK AND THEN TOLD ME THAT THEY REPLACED SOMETHING WITH THE BRAKES AND NOW IT IS WORKING FINE. ?(11/04/14), I WAS ON VACATION IN OHIO. GOING 40 MPH AND THE SAME THING HAPPENED. AGAIN, I WAS LUCKY AND NO ACCIDENT. ?TOOK THE VAN TO NEAREST DEALERSHIP. THEY CHARGED ME $79 TO CHECK OUT THE CAR ? AND THEY DID NOT FIND ANYTHING. I WOULD HAVE THOUGHT THAT WOULD HAVE BEEN A COVERED CHARGE. ?CHRYSLER ?ESCALATED MY TICKET TO CORPORATE? AND THEY ALSO ASKED ME IF I FELT SAFE DRIVING MY VAN HOME. I DID NOT FEEL SAFE ? BUT REALLY DID NOT SEE A CHOICE BECAUSE ALL THE DEALERSHIP AND THE SURROUNDING CAR RENTAL PLACES HAD TO OFFER ME WAS A SMALL CAR AND I HAD 3 PEOPLE, LUGGAGE AND A WHEELCHAIR TO GET HOME. ?I DROVE SIDE ROADS HOME ? THE TOTAL TRIP TOOK ME AN ADDITIONAL 9 HOURS INSTEAD OF 4.5. (11/06/14) THE CAR SHUT DOWN AGAIN ON ME ? NO ONE WAS ON THE ROAD AT THE TIME. ?(11/07/14) RAY LAETHAM DEALERSHIP IN GROSSE POINTE, MICHIGAN. ?11/12/14 DEALERSHIP ASKED SEVERAL QUESTIONS ABOUT THE CAR AND SAID THE ENGINEERS AT CHRYSLER HAVE GIVEN THEM ADDITIONAL THINGS TO TRY ?11/14/14 DEALERSHIP TELLS ME I CAN PICK UP MY VAN. ENGINEERS HAVE DECIDED THAT IT MUST HAVE BEEN THE E85 GAS THAT I HAD BEEN USING "WHICH HAS BEEN KNOWN TO CAUSE PROBLEMS" EVEN THOUGH THAT IS THE GAS THAT I WAS TOLD TO USE. HOPEFULLY I WILL SURVIVE THE LAST 6 MONTHS OF MY LEASE. I HAVE A VAN THAT I CANNOT DRIVE MY FAMILY IN. *TR

11/17/2014
Components: ELECTRICAL SYSTEM
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/30/14*CN UPDATED 05/27/2015 *JS

11/14/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/13/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/11/2014
Components: ELECTRICAL SYSTEM
Incident Date: 08/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

RECALL P25 CALLED IN AUGUST, SEPTEMBER, OCTOBER AND AGAIN IN NOVEMBER. PAID $36000.00 DOLLARS FOR CAR I THINK I SHOULD GET IT FIXED OR HAVE IT CLAIMED A LEMON UNDER LEMON LAW DEALER IN ELMIRA/HORSEHEADS, NEW YORK WON'T MAKE ANY EFFORT IN MAKING IT RIGHT. *TR

11/10/2014
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 04/29/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

THERE WAS OCCASIONALY A ODOR OF BURNING PLASTIC. *TR

11/10/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/10/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BE AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

11/07/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V234000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED THAT PARTS NEEDED TO REMEDY THE RECALL WERE NOT AVAILABLE.

11/03/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/17/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

MORE THAN SIX MONTHS AGO, I RECEIVED SAFETY RECALL NOTICE NUMBER: P25/NHTSA 14V-234. THIS NOTICE ADDRESSES THE POTENTIAL FIRE HAZARD CAUSED BY DEFECTIVE REAR QUARTER VENT WINDOW SWITCHES. I HAVE REQUESTED THAT THE DEALER REPAIR OR REPLACE THE SWITCH ON FOUR OCCASIONS. THE RESPONSE HAS ALWAYS BEEN "WE CANNOT GET THE REPAIR PARTS TO FIX THE CONDITION". THE DEALER ALSO SAID THAT THEY USUALLY JUST DISCONNECT THE SWITCH INSTEAD OF REPAIRING THE SAFETY DEFECT. I FIND THIS ANSWER TOTALLY UNACCEPTABLE, AND WANT MY VEHICLE REPAIRED AS SOON AS POSSIBLE. PLEASE ADVISE ME WHAT THE NEXT STEP SHOULD FOR CORRECTION OF THE SAFETY RECALL ISSUE. *TR

11/03/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/17/2014
Components: AIR BAGS
Incident Date: 05/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT AIR BAG SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

10/17/2014
Components: ELECTRICAL SYSTEM
Incident Date: 02/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER UNPLUGGED THE VENT SWITCH SEVEN MONTHS AGO AND THE RECALL REPAIR PART WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/15/2014
Components: ELECTRICAL SYSTEM
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/08/2014
Components: VISIBILITY
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAITED FOUR MONTHS FOR THE VEHICLE TO BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/01/2014
Components: ELECTRICAL SYSTEM
Incident Date: 03/27/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG0DR******
Summary

UCONNECT DROPS CALLS IN COLD WEATHER. RADIO MODULE FAILS TO TURN ON IN COLD WEATHER. PROBLEM HAS OCCURRED ON 7 DIFFERENT OCCASIONS DESPITE RADIO MODULE BEING REPLACED THREE TIMES SO FAR. CURRENTLY VEHICLE HAS WHITE MODULE SCREEN WITH SPIDER WEBBING, INTERMITTENT RADIO, NO BACK UP CAMERA WORKING, VEHICLE UNSAFE TO DRIVE. *TR

09/30/2014
Components: VISIBILITY/WIPER
Incident Date: 07/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

ON MULTIPLE OCCASIONS THE WIPERS WOULD TURN ON WITHOUT BEING PROMPTED. THE WIPER SELECTION WAS TURNED TO AUTOMATIC, AND ON ALL OCCASIONS IT WAS CLEAR SUNNY DAYS. *TR

09/25/2014
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 07/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY, ELECTRICAL) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER MADE A TEMPORARY REPAIR TO THE REAR VENT WINDOWS TO MAKE THEM INOPERABLE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE MILEAGE WAS 32,000.

09/17/2014
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

MULTIPLE TIMES WINDSHIELD WIPERS BEGAN GOING AND WARNING LIGHTS FLASHED INSIDE THE CAR AND WINDOWS WENT DOWN WITH OUT BEING POWERED AND DOORS OPEN AND SHUT BY THEMSELVES. THREE TIMES THE CAR ENGINE SPONTANEOUSLY SHUT DOWN WHILE DRIVING LOSING POWER STEERING AND BRAKES. HAD IT TO MULTIPLE DEALERS - NO CODE ON THE COMPUTER SYSTEM SO NO ONE WOULD DO ANYTHING TO FIX IT. FREQUENT CONVERSATIONS WITH CUSTOMER SERVICE FOR CHRYSLER... NOTHING THEY CAN DO. WE'VE BEEN INSTRUCTED BY CHRYSLER TO KEEL A JOURNAL EVERY TIME OUR CAR SHUTS DOWN WHILE DRIVING... THAT'S THEIR SOLUTION. EVEN WITH THIS JOURNAL (ASSUMING MY FAMILY CONTINUES TO SURVIVE THE SHUT DOWNS WHERE WE LOSE CONTROL OF THE BRAKES AND STEERING WHILE MOVING DOWN THE ROAD) IF THERE IS NO CODE CHRYSLER WILL HAVE NO SOLUTION. *TR

09/15/2014
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2014
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1BG9DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE THROUGH THE AIR VENTS. EVEN WHEN THE AIR CONDITIONER WAS OFF, THE BURNING ODOR WAS STILL PRESENT. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 46,224.

09/10/2014
Components: VISIBILITY
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAS WAITING FOR APPROXIMATELY THREE MONTHS FOR THE VEHICLE TO BE SERVICED UNDER THE RECALL REPAIR BUT THE PART WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. DJR UPDATED 10/29/14*CN UPDATED 4/24/2015 *JS

09/10/2014
Components: ELECTRICAL SYSTEM
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/10/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

WHILE DRIVING INTO THE DARK GOING APPROXIMATELY 65 MPH IN THE ROCKY MOUNTAINS THE HEADLIGHTS AND ALL LIGHT IN THE CAR WENT OUT. IT WAS RAINING AND THE WINDSHIELD WIPERS WERE GOING. THE LIGHTS WERE ON AUTOMATIC SETTING. THE WIPER SETTING WAS ADJUSTED ON THE CONTROL AND ALL THE LIGHTS WENT OUT INCLUDING THE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTS. APPROXIMATELY 5 SECONDS LATER AFTER MOVING THE WIPER SWITCH AROUND THE LIGHTS CAME ON. THE LIGHTS ALL WENT OUT AGAIN APPROXIMATELY 1 MINUTE LATER WENT THE WIPER SWITCH WAS ADJUSTED. WE THEN TUNED ON THE LIGHTS ON THE LIGHT CONTROL AND THE HEADLIGHTS REMAINED ON. THE PROBLEM WAS WHEN THE AUTOMATIC LIGHT SETTING WAS ON. *TR

09/02/2014
Components: EXTERIOR LIGHTING,VISIBILITY
Incident Date: 05/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.

08/26/2014
Components: AIR BAGS
Incident Date: 08/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WERE TWO WIRES TOUCHING WHICH CAUSED THE SEAT BELT AND AIR BAG WARNING LIGHT TO MALFUNCTION. AS A RESULT, THE WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,543.

08/21/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 02/25/2013
Crash: No
Fire: No
Summary

THINK TOYOTA .I WAS ACCELERATING FROM A LIGHT AND LET UP ON THE GAS BUT CAR KEPT ACCELERATING .NEXT I PUT IT IN NEUTRAL MOTOR KEPT RACING.GOT CAR STOPPED.IN THE MIDDLE OF THE ROAD. RESTARTED CAR-STILL RACEING.NEXT ATEMPTED TO PULL OVER SO PUT MY FOOT ON BRAKE AND PUT IT IN GEAR VAN SHOOK AND SHOOK TIL ABOUT 35 MILES PER HOUR{WITH BRAKES ON} THEN A BIG THUNK AND IT RETURNED TO NORMAL.XXXX IN AUGUST IT DID SMETHING SIMILAR. WHEN APROACHING A STOP LET UP ON GAS {30 MPH} VAN KEPT GOING PUSHED HARDER ON BRAKES CAR SHAKING BUT SLOWING TILL THE BIG THUNK AND THEN IT STOPED,PART WAY INTO INTERSECTION. NOT FOR THE WEEK OF HEART. *TR

08/21/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 05/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGODR******
Summary

SHORTLY AFTER ENCOUNTERING A RAIN STORM, WHERE WE NEEDED CONTINUOUS WINDSHIELD WHIPPERS, ALL INTERIOR DASH LIGHTING AND GAUGE LIGHTS WERE EXTINGUISHED AND REMAIN SO FOR AN EXTENDED PERIOD OF TIME. SINCE THAT TIME, WHEN EVER THE WHIPPERS ARE IN USE FOR 3-4 MINUTES THE DASH LIGHTS SIMPLY SHUT DOWN REGARDLESS OF EXTERIOR LIGHTING CONDITIONS. EXTERIOR HEAD LIGHTS AND RUNNING LIGHTS CONTINUE WORKING. THIS PROBLEM SEEMS TO HAPPEN QUICKER NOW THAT IN LATE MAY. THIS PROBLEM MAKES DRIVING AT NIGHT A CHALLENGE AS SPEED GAUGES AND FUEL GAUGES ARE NO LONGER VISIBLE WHEN WHIPPERS ARE IN USE. TWO SEPARATE CHRYSLER DEALERS SIMPLY CAN NOT DIAGNOSE A PROBLEM OR A CURE. *TR

08/07/2014
Components: SERVICE BRAKES
Incident Date: 07/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

WHEN DRIVING IN THE MOUNTAINS OF COLORADO AND GOING DOWN A STEEP INCLINE WHEN I APPLIED THE BRAKES TO SLOW DOWN THE CAR SHUDDERED LIKE IT WAS GOING TO FALL APART, SCARED MY WIFE AND GRANDCHILDREN BADLY, AFRAID TO DRIVE IN THIS CAR NOW. APPEARS T O BE A PROBLEM WITH THE ROTORS OVERHEATING AND WRAPPING PER TWO BRAKE SPECIALIST I TOOK THE CAR TO. CALLED CHRYSLER AND THEY WANT ME TO TAKE IT INTO THE DEALER TO HAVE BRAKES CHECKED OUT, BUT WANT TO CHARGE ME A DIAGNOSTIC FEE UP FRONT AND WONT DO A FREE BRAKE INSPECTION FOR A VERY POSSIBLE BRAKE ROTOR DEFECT (CHEAP ROTORS?) I DON'T HAVE THE MONEY FOR THE UPFRONT DIAGNOSTIC FEE AS I WAS LAID OFF A YEAR AGO. THEY WILL NOT FOREGO THE UPFRONT FEE SO I AM STUCK WITH PERHAPS A FAULTY BRAKE SYSTEM. THIS DEFINITELY SHOULD BE LOOKED INTO AS A SAFETY PROBLEM. THE CHRYSLER CASE NUMBER WAS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/30/2014
Components: ENGINE
Incident Date: 07/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED TWICE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 14,177.

07/24/2014
Components: SERVICE BRAKES
Incident Date: 07/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG5DR******
Summary

MY VAN WITH 18,000 MILES WENT IN FOR SERVICE AND I WAS TOLD THAT THE GRIND I FEEL IN MY BRAKES OF MY CHRYSLER TOWN AND COUNTRY WAS DUE TO 'WARPED' ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WARPED DUE TO EXCESSIVE HEAT CREATED WHEN I USE THE BRAKES! I AM CONFUSED, WHAT ARE BRAKES FOR? I PAID TO HAVE MY ROTORS CUT, ONLY BECAUSE I NEED THIS VAN TO TRANSPORT YOUNG CHILDREN, IT IS AND HAS BEEN A PROBLEM FOR YEARS WITH CHRYSLER VANS THAT THE BRAKES NEED TO BE REPLACE WAY BEFORE THE NORM. CHRYSLER SHOULD BE FORCED INTO A RECALL. THE CONSUMER SHOULD NOT HAVE TO PAY FOR PARTS AND LABOR WHEN IT IS OBVIOUS THERE IS A PROBLEM HERE. I WOULD THINK THAT 9 TIMES OUT OF 10 A VAN IS PURCHASED BECAUSE OF KIDS!! SHAME ON CHRYSLER FOR ALLOWING OUR KIDS TO BE PASSENGERS IN VANS WITH FAULTY PARTS! *TR

07/01/2014
Components: VISIBILITY
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V234000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/30/2014
Components: VISIBILITY
Incident Date: 05/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

DRIVERS VILLAGE IN NEW YORK SOLD ME THIS VEHICLE WITHOUT MENTIONING THIS RECALL AND WITHOUT DISCONNECTING IT TO PREVENT A DRIVER DOOR FIRE. I RECEIVED A LETTER IN THE MAIL ABOUT THE RECALL SOON AFTER PURCHASING IT. IT WAS RECALLING THE VEHICLE FOR THE "REAR QUARTER VENT WINDOW SWITCH" WHICH COULD CAUSE A FIRE IN THE DRIVER-SIDE DOOR. THIS DEALERSHIP IS OBVIOUSLY LOOKING FOR THE DEAL WITH LITTLE TO NO INTEREST IN THE SAFETY OF ITS CUSTOMERS. PLEASE INVESTIGATE THIS DEALERSHIP TO PREVENT THEM FROM POTENTIALLY PUTTING OTHERS IN DANGER. THANK YOU FOR YOUR TIME. *TR

06/23/2014
Components: POWER TRAIN,ENGINE
Incident Date: 05/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

MAY 27 I FLOORED THE ACCELERATOR TO PASS A SLOW TRUCK AT 57 MPH LET UP ON THE PEDAL BUT THE VAN CONTINUED TO ACCELERATE (THE VEHICLE HAD PREVIOUSLY HAD A TRANSMISSION SOFTWARE UPDATE SO I CHANGED THE ECON O BUTTON AND ALSO KICKED THE FOOT PEDAL) AT THIS TIME THE VEHICLE WAS SHOWING A MILE OR TWO FROM 80 MPH. AT WITCH TIME I HELD THE BRAKE AND PULLED OFF THE ROAD.THERE WAS A LARGE RED THROTTLE BODY LIGHT ON. WHEN I TURNED THE ENGINE OFF. I DECIDED TO WAIT AS THE BRAKES SMELLED VERY HOT. ON RESTARTING ALL NORMAL WARNING LIGHTS PLUS THIS LARGE RED T/B LIGHT WHILE CRANKING THE DEALER CHANGED THE FOOT PEDAL. ON JUNE 11 I FOLLOWED SEVERAL CARS LEAVING A PARKING LOT AT 35 MPH I LET UP ON THE GAS THE VAN CONTINUED TO ACCELERATE RED LIGHT ONCE MORE. I BRAKED AND PULLED OFF THE ROAD. ON RESTARTING THE ENGINE WENT TO 1800 RPM .. SHUT IT OFF FOR 4 TO 5 MIN RESTARTED LIGHT ON WHILE CRANKING THEN WENT OUT LIKE THE FIRST TIME AND DROVE NORMAL. THE THROTTLE BODY LIGHT COMES ON WHILE CRANKING (NOT NORMAL). THE DEALER SAID THEY CAN NOT FIND ANYTHING WRONG AND WILL CALL CHRYSLER THEY HAVE HAD THE VAN FOR A WEEK NOW, AND DON'T KNOW HOW TO FIX IT. THE FAULT DID REMAIN ON THE COMPUTER FOR THEM. *TR

06/23/2014
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 05/23/2014
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE AND NOTICED THAT THE CONTROL FOR THE REAR POWER WINDOWS MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000.

06/16/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 06/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

LIFE THREATENING SITUATION OCCURRED WHILE DRIVING OUR 2013 CHRYSLER TOWN AND COUNTRY MINIVAN. WE WERE TRAVELING ON THE NEW YORK STATE THRUWAY, UTILIZING THE CRUISE CONTROL AND AS WE ATTEMPTED TO PASS A TRACTOR TRAILER THE ACCELERATOR STUCK. MY HUSBAND WAS DRIVING AND HAD LOST TOTAL CONTROL OF THE VEHICLE OTHER THAN STEERING. WE WERE TRAVELING AT 65 MPH. OUR 9 YEAR OLD WAS IN THE CAR AND BEGAN TO PANIC AND CRY. WE FRANTICALLY TRIED TO REMEDY THE SITUATION WHICH LASTED 30-40 SECONDS THEN RESOLVED ON ITS OWN. THANK GOODNESS THERE WERE NO CARS IN OUR IMMEDIATE PATH OR WE WOULD HAVE REARED ENDED THEM OR BEEN FORCED TO DRIVE INTO THE MEDIAN. *TR

06/06/2014
Components: AIR BAGS
Incident Date: 05/15/2014
Crash: Yes
Fire: No
Summary

VAN WAS STRUCK ON THE PASSENGER'S SIDE FRONT DOOR AND FRONT OF THE VEHICLE (T-BONE) BY A SPORTS CAR TRAVELING MORE THAN 40MPH, ANT THE SIDE CURTAIN AIR BAGS DID NOT DEPLOY. *TR

06/02/2014
Components: ELECTRICAL SYSTEM
Incident Date: 09/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG1DR******
Summary

WHILE PARKED IN MY ATTACHED GARAGE, SOME FUNCTION OF THE CAR'S ELECTRICAL SYSTEM TURNS ON AND DRAINS THE BATTERY. A BOOST/CHARGE IS REQUIRED TO ENABLE THE CAR TO START. THE CAR IS NOW IN FOR THE FIFTH TIME FOR THIS CONDITION (11,097 MILES) AND THE DEALER HAS HAD THE CAR OVERNIGHT FOR A TOTAL OF 22 DAYS SO FAR. I AM UNSURE HOW LONG THEY WILL HAVE IT THIS TIME. MY CONCERN IS A FIRE MAY OCCUR IN THE VEHICLE DUE TO AN OVERLOAD CONDITION THAT MAY CAUSE MY HOUSE TO BURN DOWN AND A POSSIBLE LOSS OF LIFE. *TR

05/12/2014
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 05/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG7DR******
Summary

MY 5 YEAR OLD DAUGHTER WAS CLIMBING OUT OF THE DRIVER SIDE POWER SLIDING DOOR WHEN SHE MUST HAVE BUMPED THE BUTTON TO CLOSE THE DOOR. IT CLOSED ON HER HEAD JUST BEHIND HER EAR AND KEPT PRESSURE ON IT WITHOUT RELEASING. MY WIFE HAD TO JUMP OUT AND FIRMLY PUSH THE DOOR OPEN TO DISLODGE HER HEAD. SHE HAD AN INDENTATION ON HER HEAD AND A GOOD SIZED BRUISE...NOT TO MENTION SHE WAS TERRIFIED AND SCREAMING! WE ARE SO BLESSED THAT IT WASN'T HER NECK THAT GOT STUCK IN THERE. I DID A LITTLE RESEARCH ONLINE AND HAVE FOUND VIDEOS WHERE PEOPLE PUT THINGS LIKE PENCILS AND BLOCKS OF WOOD IN BETWEEN THE DOOR AND THE PILLAR AND THE DOOR SNAPS THEM LIKE THEY ARE TWIGS. THIS IS TERRIBLY UNSAFE! CHRYSLER NEEDS TO DO SOMETHING ABOUT THIS. VERY DISAPPOINTED!!!! WHAT KIND OF FAMILY VEHICLE IS THIS??? *TR

05/01/2014
Components: POWER TRAIN
Incident Date: 02/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG1DR******
Summary

THIS IS A NEW VEHICLE. RIGHT AROUND 6100 MILES, I STARTED HEARING IRRITATING NOISE AT SPEEDS AROUND 30-40 MPH. THE DEALERSHIP IS NOT ABLE TO RESOLVE THE ISSUE AND CHRYSLER SEEMS TO HAVE NO SOLUTION AS WELL. THEY BASICALLY SAY IT IS DRIVABLE SO I HAVE TO LIVE WITH IT. THIS NOISE IS PERSISTENT AND LOUDER THAN WHEN WE FIRST NOTICED IT (8200 MILES NOW). NO REPAIR, NO REPLACEMENT, NOTHING BUT A CONTINUAL NOISE. *TR

04/23/2014
Components: STRUCTURE
Incident Date: 07/17/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BGXDR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY VAN. THE CONTACT STATED THE DRIVER'S SIDE SLIDING DOOR WOULD CONSTANTLY BECOME STUCK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 14,000.

04/17/2014
Components: ENGINE
Incident Date: 04/16/2014
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN MY STREET, GOING AROUND 25 MPH, AND THE 1ST THING I NOTICED WAS THAT I HAD LOST THE POWER STEERING. THE KIDS WERE WATCHING A DVD, THAT STAYED ON ALONG WITH THE NORMAL INTERIOR LIGHTS HOWEVER WHEN I APPLIED PRESSURE TO THE GAS PEDAL TO ATTEMPT TO PULL OVER THE CAR WOULDN'T RESPOND TO THAT. I REALIZED THEN THAT THE ENGINE HAD SHUT OFF WHILE I WAS DRIVING! THANKFULLY I WAS ABLE TO DRIFT TO THE SIDE OF THE ROAD. I PARKED, TURNED OFF THE VAN AND THEN RESTARTED IT. EVERYTHING CAME BACK ON AND WAS WORKING AGAIN. THE MECHANIC CAN'T FIGURE OUT WHAT THE PROBLEM IS AND CHRYSLER IS CLAIMING NO ONE HAS EVER REPORTED THIS PROBLEM BEFORE. A SIMPLE GOOGLE SEARCH PROVES THEM WRONG. *TT

03/28/2014
Components: VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES
Incident Date: 03/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG2DR******
Summary

THE MICHELIN TIRES, ENERGY SAVER A/S ARE DEFECTIVE AND DRY ROTTING CAUSING A POTENTIAL BLOWOUT AND ACCIDENT. THE ACCELERATOR IS POSITIONED TOO FAR FORWARD AND THE BRAKE IS POSITIONED TOO FAR BACK, CAUSING THE FOOT TO SLIDE UNDER THE BRAKE WHEN CHANGING OVER FROM ACCELERATION TO BRAKING. A VERY SERIOUS PROBLEM AND DEFECT IN THE DESIGN AND WORKMANSHIP OF THIS VEHICLE. *TR

01/26/2014
Components: EXTERIOR LIGHTING
Incident Date: 01/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND MY LIGHTS WENT OUT. I HAD BOTH HANDS ON THE STEERING WHEEL SO I DIDN'T TOUCH ANY BUTTON. I DID HAVE THE AUTOMATIC HIGH BEAM FEATURE TURNED ON. WAS EXTREMELY SCARY AS I COULD NOT SEE ANYTHING WHEN THE LIGHTS WENT OUT AS IT WAS PITCH DARK OUTSIDE. I BRAKED HARD AND AFTER SEVERAL SECONDS THE LIGHTS CAME BACK ON. I WAS SO LUCKY I DID NOT GO OFF THE ROAD AS I COULD NOT SEE ANYTHING WITHOUT THE HEADLIGHTS. MY FAMILY AND I COULD HAVE BEEN KILLED. VERY DANGEROUS. PLEASE ISSUE A RECALL. I SEE ON GOOGLE THAT OTHERS HAVE EXPERIENCED THE SAME ISSUE. *TR

01/17/2014
Components: STEERING
Incident Date: 06/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

THE VEHICLE DRIFTS TO THE RIGHT AT ANY SPEED BUT THE DRIFT IS GREATER AT HIGHWAY SPEEDS. THE STEERING WHEEL HAS TO BE HELD 8-10 DEGREES TO THE LEFT TO KEEP THE CAR STRAIGHT. THE VEHICLE HAS BEEN BACK TO THE DEALER 5 TIMES AND STILL HAS NOT BEEN CORRECTED. *TR

12/24/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG4DR******
Summary

I BOUGHT THIS VAN ABOUT 2 WEEKS BACK. THE DEALER HAD FILLED UP THE GAS TANK. YESTERDAY I WANTED TO REFUEL AND THEN I REALIZED THAT THIS WAS THE MOST UNSAFE CAR I HAVE SEEN. ANYBODY COULD HAVE ACCESS TO THE GAS CAP. THERE IS NO KEY LOCK OR LEVER LOCK TO IT. JUST FLIP OPEN THE COVER AND UNSCREW THE CAP AND PUT ANYTHING INTO THE GAS TANK OR DRAW OUT THE GAS IF YOU WANT TO. THIS CAR COSTS ABOUT 30,000 AND HAS ALL SORTS OF FEATURES BUT I AM SCARED TO TAKE IT OUT OF MY GARAGE AND PARK IT ANYWHERE ELSE. I HOPE THE MANUFACTURER DOES SOMETHING IN REGARDS TO THE ACCESSIBILITY OF THE GAS CAP TO EASE THE MIND OF THE OWNERS OF THIS VEHICLE. I WOULD NOT HAVE BOUGHT THIS CAR IF I HAD NOTICED THIS AT THE TIME OF PURCHASE. *TR

09/24/2013
Components: AIR BAGS
Incident Date: 09/20/2013
Crash: Yes
Fire: No
Vehicle Identification Number: 2C4RC1BG0DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, ANOTHER VEHICLE UNEXPECTEDLY TRAVELED INTO THE SAME LANE AND CRASHED INTO THE FRONT END OF THE VEHICLE. THE CONTACT'S VEHICLE SWERVED OFF THE ROAD, INTO A DITCH AND THEN WENT AIRBORNE. THE VEHICLE LANDED ON THE ROOF OF THE SECOND VEHICLE THAT WAS INVOLVED IN CRASH. THE AIR BAGS FAILED TO DEPLOY DURING THE IMPACT. A POLICE REPORT WAS FILED. THE CONTACT AND FRONT SEAT PASSENGER SUFFERED FROM SEVERE INJURIES TO THE KNEES, ARMS AND SPINE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V291000 (AIR BAGS) AND THE CONTACT'S VIN WAS INCLUDED IN THE RECALL, HOWEVER THE VEHICLE HAD NOT BEEN PREVIOUSLY SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,700.

09/11/2013
Components: STRUCTURE
Incident Date: 09/10/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT WHILE THE DRIVER'S SIDE SLIDING DOOR WAS BEING OPENED, THE SENSOR FAILED AND THE DOOR CLOSED ON THE LEFT HAND OF A YOUNG PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,000.

08/29/2013
Components: SEATS
Incident Date: 06/26/2013
Crash: No
Fire: No
Summary

WE RENTED THE CHRYSLER TOWN AND COUNTRY MINIVAN TO TRANSPORT OUR FAMILY WHILE ON VACATION. A COUPLE OF DAYS INTO OUR VACATION, I PLACED MY RIGHT HAND AT THE TOP OF THE CAPTAIN SEAT IN THE MIDDLE ROW ON THE PASSENGER SIDE OF THE VAN. I THEN USED MY LEFT HAND TO TRIGGER THE LEVER ON THE SEAT TO LEAN IT FORWARD SO ONE OF MY CHILDREN COULD GET OUT OF THE BACKSEAT MORE EASILY. THE HEADREST SNAPPED DOWN HITTING BOTH MY RIGHT MIDDLE FINGER AND MY RIGHT RING FINGER. THE POST OF THE HEAD REST BRUISED MY MIDDLE FINGER FROM THE TIP OF MY FINGER TO THE MIDDLE KNUCKLE. MY RING FINGER WAS PINCHED IN THE SLIT ON THE TOP OF THE SEAT WHERE THE POST ON THE HEADREST GOES WHEN THE SEAT FOLDS UP. WHEN MY FINGER WAS CRUSHED IN THE SLIT ON THE BACK OF THE SEAT, THE PAD OF MY RIGHT RING FINGER WAS CUT IN A SEMI-CIRCULAR SHAPE AND THE SKIN WAS PEELED BACK FROM THE FLESH. THE INJURY ON MY FINGER REQUIRED A TRIP TO URGENT CARE AND 4 STITCHES. IT TOOK ABOUT ONE AND A HALF MONTHS FOR THE INJURY TO HEAL. NOW, THE TIP OF MY FINGER IS SCAR TISSUE, WITH NO FEELING EXCEPT UNDERNEATH THE SCAR TISSUE WHERE THERE ARE STILL NERVES. I AM CURRENTLY UNABLE TO USE THE FINGER FOR TYPING OR OTHER ACTIVITIES THAT REQUIRE PRESSURE. IT SEEMS TO ME THAT THERE IS A PRODUCT DEFECT AND A DESIGN DEFECT IN THE SEATS. THERE IS ONLY ONE LEVER ON THE SEAT TO PROVIDE FOR LEANING IT FORWARD, BACKWARD OR FOLDING IT COMPLETELY SO IT MAY BE STOWED. THE SPEED WITH WHICH THE SEAT FOLDS MAKES IT DANGEROUS. AS A RESULT, THERE SHOULD BE OTHER LEVERS AVAILABLE FOR ADJUSTING THE SEAT THAT DO NOT FORCE IT TO FOLD UP COMPLETELY. ADDITIONALLY, THERE IS A FAILURE TO WARN OF THE DANGERS OF THE QUICKLY FOLDING SEAT, EITHER FROM THE MANUFACTURER OR THE RENTAL CAR COMPANY. THERE IS NO VISUAL WARNING LABEL ANYWHERE IN THE VEHICLE, WHICH WARNS THE USER TO KEEP THEIR HANDS AND BODY OUT OF THE WAY OF THE SEAT WHEN TRIGGERING THE LEVER.

08/10/2013
Components: AIR BAGS,SERVICE BRAKES,ENGINE
Incident Date: 07/27/2013
Crash: No
Fire: No
Summary

RENTED A MINIVAN FROM AVIS AT SLC AIRPORT LATE JULY 2013. ON THE HIGHWAY IMMEDIATELY AFTER LEAVING THE AIRPORT MY KNEE BUMPED THE MASS OF KEYRING OBJECTS AND TURNED THE ENGINE OFF AS I WAS JUST GETTING UP TO 60MPH. I NOTICED THE VEHICLE SLOWING DOWN AND DETERMINED I HAD ACCIDENTALLY SHUT IT DOWN. IT WOULD NOT START. I SHIFTED TO NEUTRAL AND RESTARTED THE ENGINE, SHIFTED BACK TO DRIVE. ONLY ONE OF THE 5 PASSENGERS EVEN NOTICED THE SLOWDOWN. UNDER DIFFERENT CIRCUMSTANCES THIS COULD HAVE RESULTED IN AN ACCIDENT. IF IT IS THE PRACTICE OF RENTAL COMPANIES TO BIND KEYS LIKE THIS THE PROBLEM COULD BE WIDESPREAD AND MAY HAVE RESULTED IN AN ACCIDENT ALREADY, THUS THIS REPORT. GIVEN MY EXPERIENCE I BELIEVE THE PRACTICE OF BINDING ALL THE KEYS AND OTHER PLASTIC DOO-DAHS WITH A STIFF WIRE CABLE TO BE AN ACCIDENT IN THE WAITING. IN MY CASE THE SEAT WAS A LITTLE FORWARD AND I MOVED IT BACK A COUPLE OF INCHES TO AVOID HAVING THE KEYS DANCE ON MY KNEE AS WE DROVE. AT A STOP I CUT THE WIRE RING AND PUT ALL THE EXTRAS IN THE GLOVE COMPARTMENT AND CONTINUED THE TRIP WITH A SINGLE FOB-KEY. THE KEYS: I WAS GIVEN SET OF KEYS BOUND BY A WIRE CABLE. TWO FOBS, TWO SPARE KEYS (NORMALLY INSERTED IN THE FOBS) , THREE PLASTIC ADD-ONS (ONE HELD A PAPER SLIP IDENTIFYING THE VEHICLE, ONE AVIS CALL NUMBER AND ONE MACYS LOYALTY CARD) I HAVE NO ISSUES WITH THE VEHICLE AS IT WORKED FINE, NOR WITH THE RENTAL COMPANY AS THEIR SERVICE WAS ALSO FINE. I DO TAKE ISSUE WITH THE PRACTICE OF BINDING THE KEYS WITH A WIRE CABLE THAT MUST BE CUT (LEATHER-MAN TOOL IN MY CASE) TO DRIVE SAFELY. I SUSPECT MOST RENTERS WILL NOT HAVE A TOOL HANDY NOR RISK THE WRATH OF THE RENTER IN CUTTING THE WIRE CABLE. NOTE I TOOK A FEW PICTURES OF THE KEY RING AND OBJECTS SHOULD IT BE USEFUL. TO AVIS CREDIT THEY WERE HAPPY TO HAVE ALL THE KEYS RETURNED AND WERE NOT CONCERNED I'D CUT THE CABLE. *TR

07/09/2013
Components: ELECTRICAL SYSTEM
Incident Date: 07/02/2013
Crash: No
Fire: Yes
Vehicle Identification Number: 2C4RC1BG6DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED A BURNING SMELL FROM THE REAR OF THE VEHICLE. THE FIRE DEPARTMENT REPORTED TO THE SCENE AND NOTICED THAT THE ELECTRICAL OUTLET THAT WAS LOCATED ON THE REAR DRIVER'S SIDE WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 242. *TR*DT *TR*DT*TP

06/29/2013
Components: STEERING,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/22/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG3DR******
Summary

TOOK DELIVERY OF A BRAND NEW 2013 CHRYSLER TOWN AND COUNTRY TOURING VAN WITH 4 MILES ON IT ON THURSDAY, JUNE 20, 2013. DROVE IT HOME APPROXIMATELY 10 MILES. TOOK IT OUT FOR THE FIRST RIDE ON SATURDAY JUNE 22, 2013 AND WHILE DRIVING, ENGINE FAILED WITHOUT WARNING AND I LOST ALL POWER TO VEHICLE. STARTED IT BACK UP AND VEHICLE DID THIS AGAIN. CONTINUED TO START UP AND SHUT DOWN WITHOUT WARNING ABOUT FOUR TIMES. CALLED ROAD SIDE ASSISTANCE AND CAR WAS TOWED BACK TO DEALERSHIP. SERVICE DEPARTMENT CAN NOT DUPLICATE THE PROBLEM. CORPORATE OFFICE IS OF NO HELP. WITHOUT FIXING THE PROBLEM, THIS WILL HAPPEN AGAIN. THIS IS A SERIOUS PROBLEM THAT CAN CAUSE A SERIOUS OR FATAL ACCIDENT AND CHRYSLER HAS NOT ADDRESSED THE PROBLEM. THEY DID RECALL THEIR PRIOR MODELS FOR THIS EXACT PROBLEM - RECALL #72674.THE PROBLEM IS CONTINUING WITH THEIR NEWER MODELS BUT CHRYSLER DOES NOT SEEM INTERESTED. MEANWHILE, I HAVE A BRAND NEW VEHICLE SITTING AT THE DEALERSHIP LESS THAN A WEEK OLD THAT I AM AFRAID TO DRIVE MY FAMILY IN. THERE HAVE BEEN OVER 57 REPORTS IN THE CHRYSLER TOWN AND COUNTRY FORUM OF THIS EXACT PROBLEM - SOME INVOLVING ACCIDENTS WITH CHILDREN AS PASSENGERS. CHRYSLER IS SELLING UNSAFE VEHICLES PUTTING CHILDREN AT RISK OF SERIOUS HARM. I CAN PROVIDE THE NAMES OF ALL THE PEOPLE I SPOKE WITH AT CHRYSLER - THEIR CUSTOMER SERVICE UNIT, AND THEIR TOP CARE UNIT - ALONG WITH ALL THOSE I AM DEALING WITH AT THE DEALERSHIP. I HAVE A MEETING WITH THE DEALERSHIP MONDAY, JULY 1ST. HOWEVER, UNLESS THE PROBLEM IS FIXED, THIS VEHICLE REMAINS UNSAFE TO DRIVE. I HAVE PUT CHRYSLER ON NOTICE, THE DEALERSHIP AND NOW YOU, THAT THIS VEHICLE IS UNSAFE AND CAN CAUSE SERIOUS INJURY TO THE PASSENGERS AND OTHER INNOCENT DRIVERS. PLEASE DO NOT WAIT FOR A FATALITY TO INVESTIGATE THIS. *TR

06/17/2013
Components: SERVICE BRAKES
Incident Date: 06/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG4DR******
Summary

(THE FOLLOWING IS QUOTED FROM THE DEALER WORK SHEET): "C/S WHILE DRIVING WAS PULLED OVER BY ANOTHER MOTORIST AND WAS TOLD THAT SMOKE WAS COMING FROM RIGHT REAR WHEEL AREA. HAS HEARD RUBBING NOISE FROM THIS AREA PREVIOUS TO THIS EVENT. (NOTE THAT NO ACTION WAS TAKEN THIS FIRST TIME. VEHICLE HAD APPROX. 1,000 MILES) CHECK AND ADVISE. TEST DROVE CHECK FOR TSB AND RACK AND INSPECTED: FOUND BOTH REAR BRAKES GOT HOT. CALIPER(S) ARE STICKING. (HAD THIS PROBLEM OCCURRED ON A FREEWAY AT 60 - 70 MPH IT COULD WELL HAVE BEEN A VERY DIFFERENT OUTCOME.) REPLACE REAR BRAKES, PADS, ROTORS AND CALIPERS." AN IRONIC SIDE ;NOTE: WE WERE PROVIDED WITH A 2011 CHRYSLER 200 VIN: [XXX] WITH 34,972 MILES. AS WE WERE RETURNING THIS VEHICLE I HAD TO MAKE A FAST STOP. AND THE RIGHT FRONT BRAKE MADE GRINDING NOISE AND LOCKED UP MOMENTARILY. I REPORTED THIS TO THE SAME DEALER.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

05/06/2013
Components: STEERING,SERVICE BRAKES
Incident Date: 05/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CGXDR******
Summary

AS I WAS BACKING OUT OF A PARKING SPACE, I LOST POWER STEERING AND POWER BRAKES. STEERING WAS VERY STIFF AND BRAKES WERE HARD. IT WAS SIMILAR TO WHEN THE CAR STALLS, BUT THE CAR WAS STILL RUNNING. I PUT THE CAR IN DRIVE AND ATTEMPTED TO PULL FORWARD. STILL NO POWER STEERING OR POWER BRAKES. I PUT THE CAR IN PARK AND NO CHANGE. I TURNED OFF THE VEHICLE, WAITED A MINUTE OR TWO AND THEN RESTARTED IT. CAR WAS FINE THEN. WHEN THIS OCCURRED, NO INDICATORS LIT ON THE DASH. I TOOK THE CAR TO THE DEALER AND THEY WERE UNABLE TO REPLICATE THE PROBLEM OR DETERMINE ANY CAUSE OF THE PROBLEM. THEY DID NOT TEST DRIVE THE CAR, AS IT STILL HAD THE SAME MILEAGE AS WHEN I DROPPED IT OFF. *TR

04/29/2013
Components: VISIBILITY/WIPER
Incident Date: 01/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE SUNROOF MOTOR, FRAME, GLASS, AND THE ELECTRONIC MOTOR DEVICE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 500.

04/26/2013
Components: STRUCTURE
Incident Date: 04/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG6DR******
Summary

ON THE WAY HOME FROM PURCHASING THE VEHICLE I STOPPED TO WALK THE DOGS. I TURNED OFF THE IGNITION AND WALKED OVER TO THE PASSENGER SIDE. I OPENED THE DOOR WITH THE DOOR HANDLE. THE DOOR WAS ABOUT 3/4 OPEN WHEN I REACHED IN TO GET THE DOG'S LEASHES. EVEN THOUGH THE DOOR HADN'T COMPLETELY OPENED IT SUDDENLY STARTED CLOSING RAPIDLY. I WAS ABLE TO GET MY HEAD OUT BUT NOT MY ARM. THE DOOR CLOSED ON MY ARM AND TRAPPED ME. IN ORDER TO STOP THE CLOSING DOOR I GRABBED THE DOOR AND PULLED ON THE DOOR WITH MY LEFT HAND AND IT STOPPED. IF I HAD NOT REACTED THIS WAY THE DOOR WOULD HAVE CRUSHED MY ARM. I THEN HAD TO REACH OVER WITH MY LEFT HAND AND USE THE DOOR HANDLE TO OPEN THE DOOR AND FREE MYSELF. I HAVE A COUPLE OF SCRAPES ON MY ARM, IT IS SLIGHTLY SWOLLEN AND SORE BUT LUCKILY IT DIDN'T BREAK. IF I HADN'T SEEN THE DOOR START TO CLOSE IT COULD HAVE TRAPPED MY HEAD. IF MY DOGS WOULD HAVE BEEN IN THE DOORWAY THEY WOULD HAVE BEEN KILLED. THIS VEHICLE IS SUPPOSED TO HAVE A SAFETY STOP IF ANYTHING IS IN THE DOORWAY. *TR

04/17/2013
Components: STRUCTURE
Incident Date: 03/24/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1GG5DR******
Summary

2013 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO DEFECTIVE PINCH SENSORS SLIDING AND REAR DOORS IN VEHICLE. *SMD THE CONSUMER STATED HER DOG WAS ALMOST CRUSHED BY THE SLIDING DOOR, THE DAY AFTER SHE LEASED THE VEHICLE. THE SALESPERSON STATED THE DOOR WOULD STOP, BUT THAT WAS NOT TRUE AS SHE LATER LEARNED WHEN THE SERVICE MANAGER TESTED IT. THOUGH IT WILL STOP WITH PUSH BACK FORCE, A LIMB OR SMALL PERSON WOULD BE CRUSHED. THE SERVICE MANAGER DETERMINED ALL THE OTHER VEHICLES ON THE LOT FUNCTIONED IN THE SAME MANNER. SO IT APPEARED THAT IT WAS NOT AN ISOLATED DEFECT. THE LIFTGATE ALSO REQUIRED INCREASING FORCE TO STOP. AS IT LOWERED, THE CONSUMER WAS UNABLE TO STOP IT, WHEN IT WAS WITHIN A FOOT OR SO OF CLOSING.

04/09/2013
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 02/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG5DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LANE DEPARTURE WARNING SYSTEM LIGHT ILLUMINATED AND REMAINED ILLUMINATED BUT THERE WAS NOT AN OBJECT NEAR THE VEHICLE. THE CONTACT ALSO STATED THAT THE SUNROOF COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF EITHER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.

03/14/2013
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 12/26/2012
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1CG3DR******
Summary

HVAC IS THREE ZONE AUTOMATIC CONTROL INTERMITTENTLY ALL VENTS ON DRIVER'S SIDE ONLY STARTS BLOWING IN COLD OUTSIDE AIR FIRST NOTICED WHEN DRIVING ON PENNSYLVANIA TURNPIKE IN 0 DEGREE WEATHER LEGS NUMB WITH BURNING, STINGING CHILL GLASS FOGS AND DOESN'T CLEAR WITH COLD OUTSIDE AIR BLOWING TOOK TO DEALER 4 TIMES FOR REPAIR AND WAS TOLD THEY COULD NOT FIX AND IT WAS CHRYSLER'S PROBLEM CHRYSLER'S FIELD REPRESENTATIVE TOLD ME CHRYSLER WAS AWARE OF PROBLEM AND IS WORKING ON IT BUT THERE IS CURRENTLY NO FIX (3/14/2013) HE IS REFERRING ME TO CHRYSLER'S LEMON LAW DEPARTMENT. CHRYSLER AND DEALER REFUSED TO TAKE THE VAN BACK OR EXCHANGE IT. *TR

03/06/2013
Components: SEATS
Incident Date: 03/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

DRIVING ON INTERSTATE WHEN 5 YEAR OLD GRANDDAUGHTER STARTED TO SCREAM. TURNED AND FOUND THAT THE DRIVER'S SIDE SECOND ROW SEAT HAD FOLDED ON HER AS THOUGH TO "STOW & GO". WAS SHOCKED THAT A) THE SEAT ALLOWS ITSELF TO FOLD WHEN OCCUPIED B) THERE IS NOT A SAFETY BUTTON ON IT THAT ENGAGES PREVENTING SEAT HANDLE FROM OPERATING AND FOLDING. CHILD HAD FALLEN ASLEEP AND STARTED TO SLIDE OFF SEAT. IN ORDER TO CORRECT HERSELF SHE PUSHED ON THE EDGE OF HER SEAT. THE SEAT APPEARED TO INTERPRET THIS AS A NEED TO "STOW & GO". CHRYSLER NEEDS TO RECALL THIS HANDLE AND BE FORCED TO REPLACE WITH A HANDLE WITH A SAFETY BUTTON OR REPLACE ALL THE SEATS WITH SEATS THAT ONLY FOLD WHEN NO WEIGHT ON THEM IS PRESENT. *TR

11/19/2012
Components: VISIBILITY,STRUCTURE
Incident Date: 08/12/2011
Crash: No
Fire: No
Vehicle Identification Number: 2C4RC1BG8DR******
Summary

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DASHBOARD WOULD CAUSE A GLARE FROM THE LIGHTS REFLECTING FROM THE ROAD, PREVENTING THEM FROM SEEING THROUGH THE DRIVER'S SIDE WINDOW. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS DESIGNED IN THAT MANNER, BUT THEY WOULD FURTHER INSPECT THE VEHICLE. THE CONTACT HAD YET TO RECEIVE A RETURN CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 4,000. UPDATED 01/09/13*LJ UPDATED 1/9/2013*JS

3 Recalls

for 2013 CHRYSLER TOWN AND COUNTRY
02/07/2013
CAMPAIGN NUMBER: 13V283000
ELECTRICAL SYSTEM
In the event of a crash, the wrong side airbags could deploy leaving the occupant with no airbag protection at the point of impact, increasing the risk of injury.
Campaign Number: 13V283000
Manufacture: Chrysler Group LLC
Components: ELECTRICAL SYSTEM
Summary

Chrysler is recalling certain model year 2013 Town & Country, Dodge Grand Caravan, and RAM C/V Tradesman vehicles manufactured May 10, 2012, through June 7, 2013. A software error may result in the opposite side airbags deploying from the collision point (a left side impact would deploy the right side airbags and vice versa).

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

02/07/2013
CAMPAIGN NUMBER: 13V291000
AIR BAGS
An air bag that does not deploy, or deploys improperly, may increase the risk of injury.
Campaign Number: 13V291000
Manufacture: Chrysler Group LLC
Components: AIR BAGS
Summary

Chrysler is recalling certain model year 2013 Town & Country and Dodge Grand Caravan vehicles manufactured June 11, 2013, through June 12, 2013. The occupant restraint control module (ORC) has incorrect software installed which may adversely affect air bag deployments in collisions. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 208, "Occupant Crash Protection" and No. 214, "Side Impact Protection."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

07/05/2014
CAMPAIGN NUMBER: 14V234000
ELECTRICAL SYSTEM
An overheated switch may result in a vehicle fire.
Campaign Number: 14V234000
Manufacture: Chrysler Group LLC
Components: ELECTRICAL SYSTEM
Summary

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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