2013 Ford CMAX Energi 5 HB FWD

The plug on the charging cord partially melted (see photo). I took the cord to my Ford Dealership (Sayville Ford, Sayville, NY) and was told that the cord was not eligible for replacement but they could sell me a new one for $420.! I subsequently looked up the Ford recall number (18S24) and called Ford and was told that because the cord had previously been brought in to the dealer (2019?) and found to be undamaged, it was not eligible for replacement.

Car will not turn off. There’s a recall for this for 2015 models but it needs to be expanded. This also affects the gas gauge, which has been frozen at the same level near full even though the gas tank is almost empty. I now have to guess if I need gas or not.

While driving to work the car started to accerlate on its own. My foot was not on the gas and I had put my foot on the brake pedal to slow the car down. My work is only 3 miles away but for that 3 miles I had to ride the brake because the car wanted to speed up. The highest it got to was over 35 mph until I applied the brake harder. I even took my foot off of the pedals completely to make sure I wasn’t accidentally pressing both pedals. There were not obstructions or floor mats bunched up under the pedal.

While my son was driving his / my 2013 C-Max Energi (on gasoline, the "battery only" range had been depleted), the vehicle lost power and shut down completely, and could only be coasted to the side of the road and not restarted or moved. Fortunately it was not on the highway at the time. The CEL was on, and unfortunately I do not still have the 3 codes which appeared, however the three codes were all for systems in the hybrid propulsion. When I did a google search on the three codes together, for the C-Max, I located a service bulletin from Ford showing that there are two low voltage wires which were improperly routed and insulated, in the back of the car behind the rear seat and under the steel cover over the Energi additional battery. Since the vehicle is a 2103, I had it brought to my home rather than the dealer, and I was able to remove the rear seat, rear carpet, rear seat belts, side panels and battery cover to get to the defective wiring. The "Ford Fix" involved replacing part of the wiring harness and rerouting the new harness, but with about 4 hours of my own labor, I was able to disassemble the rear interior of the vehicle, insulate the 2 defective wires and zip tie to another harness next to them so that they would not rub the steel housing over the Energi additional battery again. After thinking about this, after the fact, I realized that this should absolutely be a recall by Ford. **** Ford knows of the problem, Ford issued a Service Bulletin for the repair, and most importantly, the issue is incredibly unsafe because when the vehicle stops, it will only coast to a stop wherever it is, whether it is on a parking lot of the fast lane on the interstate, and cannot be moved under its own power. ****.

After making a stop at a rest stop traveling from Portland, OR to The Dalles, OR, when we got back into the car and started it, a warning light came on saying “service power steering. See your dealer.” From that point forward, we had no power steering and had to drive home that way. We know after doing research that Ford has a recall (15S18) for this exact problem but because there weren’t as many CMax vehicles sold, they did not include it. We had to drive home almost 60 miles at highway speed to get home.

We have a recall notice relating to the door latch that may come open while driving and the Ford dealer in Longmont, CO says they don't have parts to replace the defective door latch part. We have been waiting for several months now and the Ford dealer doesn't have the parts. We don't feel safe driving the car until this recall can be fixed.

The car was parked and turned off, I came out to the car and found the electrical charging cord had caught on fire at the base of the handle that inserts into the car. The area melted/disintegrated. It was covered in soot. The charger had been plugged into the car for about 1 hour. Fortunately my car or home did not catch on fire. This charger was a replacement from the recall in 2018.

THE RADIO WOULD NOT SHUT OFF OR CHANGE STATIONS AND THE VOLUME CONTROL DIDN'T WORK. THE DASH SCREEN SAID THE RADIO WAS OFF. COULD NOT CHANGE AUDIO INPUTS FROM FM STATION IT WAS TUNED TO. THE RADIO STAYED ON WHEN THE CAR WAS SHUT OFF EVEN WHEN THE DOORS WERE OPENED. I GOOGLED THE PROBLEM AND FOUND IT IS A KNOWN ISSUE THAT CAN DRAIN THE BATTERY COMPLETELY. THE SUGGESTED FIX WAS TO PULL THE RADIO CIRCUIT FUSE FROM THE MAIN FUSE PANEL UNDER THE DASH, (#79), WHICH I DID. THAT RESET THE AUDIO SYSTEM AND HAS RESOLVED THE PROBLEM FOR NOW AT LEAST. THE LAST TIME I HAD WEIRD AUDIO PROBLEMS WAS WHEN THE 12V BATTERY STARTED TO NEED REPLACING. I THOUGHT IT WAS DUE TO IT BEING 4.5 YRS OLD BUT NOW AM WONDERING IF IT WAS HASTENED BY BATTERY DRAIN FROM AUDIO SYSTEM WHEN VEHICLE WAS PARKED. THIS PROBLEM COULD STRAND DRIVERS AND LEAVE THE VEHICLE INOPERABLE DUE TO DEAD 12V BATTERY (WHICH IS IN A VERY HARD TO REACH COMPARTMENT IN THE BACK HATCH). I'VE ALSO NOTICED THAT THE BACK HATCH UNLATCHING SWITCH DOESN'T ALWAYS WORK AT THIS TIME, WHICH MAY OR MAY NOT BE RELATED (SAME ISSUES HAPPENED LAST TIME THE 12V BATTERY DIED 4 YRS AGO). COULD THIS BE RELATED TO SOME OTHER ELECTRICAL SHORT IN THE LOCKING SYSTEM WIRING PERHAPS? FORD NEEDS TO SOLVE THIS AND ISSUE A RECALL TO REMEDY SINCE THE PROBLEM SOUNDS PRETTY COMMON.

GAS LINE LEAK UNDER CAR LEADING FROM TANK TO ENGINE. REQUIRES REMOVAL OF EXHAUST SYSTEM AND TANK TO REPLACE NEW LINE. COULD HAVE CAUSED FIRE W/ FUEL LEAKING ON TO EXHAUST SYSTEM (HAVE HAD TWO PREVIOUS FIRES IN DIFFERENT VEHICLES CAUSED BY FUEL LEAKING ONTO HOT EXHAUST SYSTEM). NO APPARENT PHYSICAL CAUSE FOR LEAK - DOES NOT SEEM TO BE COMPONENT ONE WOULD EXPECT TO LEAK OR NEED REPAIR REGARDLESS OF AGE OR MILEAGE. POTENTIAL TO CAUSE SERIOUS PERSONAL AND PHYSICAL DAMAGE IF I HAD NOT SMELLED AND NOTICED LEAK. SEEMS TO ME THAT MANUFACTURER OR SUPPLIER OF APPARENT DEFECTIVE LINE WOULD BE RESPONSIBLE FOR REPLACEMENT REPAIR. LEAK COULD RESULT IN UNANTICIPATED CATASTROPHIC EVENT. VEHICLE HAD BEEN RECENTLY DRIVEN AND PARKED WHEN GAS SMELL WAS NOTCED AND MOVED ENOUGH TO SEE FUEL PUDDLE ON DRIVEWAY.

TURNED THE CAR ON IN A PARKING LOT AND SAW THE CHECK ENGINE LIGHT WAS ON. HAD TOTALLY LOST POWER STEERING AND ACCELERATION, AND BRAKING WAS EXTREMELY DIFFICULT. ROLLED DOWN THE PARKING LOT AND WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE AND TURN IT OFF. TURNED IT BACK ON AND THE POWER STEERING AND BRAKES AND ACCELERATOR WERE BACK. DROVE THE CAR HOME AND TRIED TURNING IT ON AND OFF A FEW MORE TIMES. POWER STEERING SEEMS TO BE COMPLETELY GONE. CHECK ENGINE LIGHT IS ON.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-50 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT BEFORE OR AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE TRANSMISSION BEARING FAILED, WHICH CAUSED THE TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE CONTACT PERFORMED HIS OWN INSPECTION AND NOTICED THE BEARING HAD CREATED A HOLE IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.

POWER STEERING FAILS WITHOUT WARNING MAKING IT MORE DIFFICULT TO STEER THAN MANUAL STEERING. TURNING CAR OFF RESETS ELECTRONIC CONTROL MODULE BUT THAT IS NO GUARANTEE THAT THE POWER STEERING WON'T FAIL AGAIN WHILE ON THE HIGHWAY.

FAILED TRANSMISSION BEARING AS DESCRIBED BY TSB 14B07. DIAGNOSED BY FORD, DOCUMENT ATTACHED CONFIRMING THE FAILURE.

CAR WILL STALL AND BRAKES AND STEERING LOCK UP. THIS HAS OCCURRED IN WHEN PULLING INTO TRAFFIC. IT ALWAYS OCCURS WHEN ON A HILL. VERY DANGEROUS BUT FORD DENIES ANY PROBLEMS. IT HAS OCCURRED SINCE 2014. LAST TIME WAS AS BELOW

I BOUGHT THIS 2013 FORD C-MAX ENERGI USED IN 2017, RIGHT OFF THE BAT AFTER CHECKING OUT VEHICLE, THE TOYOTA DEALERSHIP HAD TO JUMPSTART THE CAR. NOW, THE CURRENT ISSUE IS THAT THIS VEHICLE HAS TO BE JUMP-STARTED EVERY TIME I TRY TO START THE CAR. THIS HAS BEEN OCCURING SINCE NOVEMBER 2020. THESE ISSUES HAD OCCURED SPORADICALLY, EVEN AFTER REPLACING THE BATTERY IN 2018 WITH OTHER BRAND BATTERY, THOUGH NOT AS FREQUENTLY, AND EVERY DAY AS IT DOES NOW. SOMETIMES THE VEHICLE WOULD NOT START AFTER SIRIUS SOFTWARE UPDATE GOT STUCK AT 0%, THIS OCCURED A FEW TIMES IN 2018. IN LATE 2018 I BOUGHT A PORTABLE JUMP STARTER BECAUSE THIS VEHICLE BECAME UNTRUSTWORTHY TO START. THOUGH, IF I HAD KNOWN ABOUT SERVICE BULLETINS AND NOT JUST RECALLS I WOULD HAVE TAKEN THE CAR IN TO HAVE IT REPAIRED EARLIER WHEN ISSUES PRESENTED THEMSELVES. SO I FINALLY TOOK IN MY C-MAX IN TO A LOCAL HYBRID REPAIR SHOP, BUT THE TECHNICIANS WERE NOT ABLE TO REPLACE THE SPECIFIC PART, THEY REFERRED ME TO THE DEALERSHIP TO REPLACE IT. THEY PRINTED OUT MATERIALS THAT STATED THERE HAD BEEN A FEW TECHNICAL SERVICE BULLETINS FOR DISCHARGED BATTERIES. I UNFORTUNATELY MISSED THE REPAIR WINDOW BY 6 MONTHS AND WILL INCUR THE COSTS. MY CAR AS OF 1/13/2021 HAS BEEN IN THE SHOP FOR TWO WEEKS NOW AT DEALERSHIP WAITING FOR PARTS. THE MANUFACTURER DEFECT WILL COST ME AROUND $1,100. IT SEEMS THERE HAS BEEN MANY BATTERY DISCHARGE BULLETINS FOR THIS MODEL THROUGHOUT THE YEARS FOR THIS YEAR, MAKE AND MODEL. THE FORD DEALERSHIP AT MANAHAWKIN, NJ EVEN STATED THIS VEHICLE IS NOT AS COMMON, SO PARTS WERE NOT AVAILABLE IMMEDIATELY. I FEEL FORD SHOULD ISSUE A RECALL TO BE REIMBURSED FOR THE TROUBLE THIS CAR HAS CAUSED. THESE ISSUES SHOULD HAVE BEEN FIXED BY FIRST OWNER OF VEHICLE. THERE ARE SEVERAL REPORTED ISSUES ON CARCOMPLAINTS.COM FOR THIS ISSUE. THIS SHOULD BE INVESTIGATED IF RECALL CAN BE MADE ON THIS YEAR AND MODEL.

THE TAIL LIGHTS HAVE TO BE MANUALLY TURNED ON WHEN LOW BEAM HEADLIGHTS ARE ON. THE LOW BEAM HEADLIGHTS ARE ON AUTOMATICALLY AT ALL TIMES. WHAT THIS MEANS IS IF I PARK THE CAR DURING DAYLIGHT HOURS AND COME BACK WHEN DARK I OFTEN DRIVE WITHOUT TAILLIGHTS. PEOPLE HAVE YELLED AT ME AND HONKED AT ME TO TURN ON MY TAILLIGHTS WHEN DARK BECUASE THERE ARE NONE! THIS OCCURS BECAUSE I GET IN THE CAR AND START THE ENGINE AND THE LOW BEAM FRONT LIGHTS COME ON AUTOMATICALLY. THE TAIL LIGHTS HAVE TO BE TURNED ON. BUT, AS THE CMAX DOES NOT ACT TO THE STANDARD METHOD OF HEADLIGHTS MUST BE TURNED ON TO SEE IN DARK, THE TAILLIGHTS ARE FORGOTTEN. I AM NOT THE ONLY DRIVER OR MAKE OF CAR WITH THIS PROBLEM. WE HAVE TRAINED OURSELVES TO TURN ON TAILLIGHTS IN MY FAMILY BUT STILL OCCURS OCCASIONALLY.

TRANSMISSION BEARING FAILURE, AS SPECIFIED BY RECALL TSB 14B07. LEFT STRANDED.

I HAVE RECEIVED 3 SAFETY RECALL NOTICES REGARDING THE DOOR LATCHES, ONE IN JANUARY 2017 (RECALL NOTICE 16S30), ONE IN AUGUST 2020 (NOTICE 20S30), AND NOW AGAIN IN DECEMBER 2020 (NOTICE 20S30). I HAVE RESPONDED TWICE AND SUPPOSEDLY THE LATCHES WERE FIXED OR REPLACED BY THE DEALER. NOW THAT I HAVE RECEIVED THE THIRD NOTICE OF REQUIRED DEALER INSPECTION, I AM VERY WORRIED THAT THE PREVIOUS REPAIR HAD NOT BEEN DONE , OR HAD BEEN DONE INCORRECTLY. FORD WILL NOT RESPOND, OTHER THAN STATING I MUST BRING THE CAR TO THE DEALER. THIS IS VERY CONCERNING FROM A SAFETY POINT OF VIEW AND IS TIME CONSUMING AND EXPENSIVE WHEN MISSING TIME FROM WORK. THEY PROVIDE A WEBSITE TO CHECK THE LATCH NUMBERS ON EACH DOOR, HOWEVER, AFTER ENTERING THE NUMBERS, THE WEBSITE STATES THAT THE VEHICLE MUST BE INSPECTED BY THE DEALER. THE REPRESENTATIVE ON THE PHONE SAID TO REFER TO THE WEBSITE.

I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VEHICLE.

TOTAL POWER STEERING LOSS. ISSUE HAPPENED TWICE SINCE OWNING THE CAR . ONCE AT 30,000 MILES AND THE SECOND AT 80,000 MILES.FORD DEALER SAID IT NEEDED A ELECTRIC POWER STEERING RACK & PINION.

ELECTRIC STEERING RACK FAILED CAUSING NO POWER STEERING. SYMPTOMS STARTED WITH INTERMITTENT LOCKING. LUCKILY THE VEHICLE WAS AT THE DEALERSHIP TO REPLACE FAULTY HIGH ENERGY BATTERY PACK STILL UNDER WARRANTY. REPROGRAMMING DID NOT CORRECT THE ISSUE. IT APPEARS FORD HAD A RECALL FOR HIGHER PRODUCTION MODELS USING THE SAME RACK BUT NOT FOR C-MAX WHICH HAD LOW PRODUCTION. MAJOR SAFETY HAZARD TO LOSE STEERING CAPABILITY.

AS WITH MANY COMPLAINTS LISTED IN FORUMS OUTSIDE OF THE NHTSA MY 2013 C MAX IS EXPERIENCING THE SAME STEERING ISSUES THAT HAVE BEEN RESOLVED IN OTHER FORD MODELS UNDER RECALL 15S18. THE ELECTRIC STEERING RACK NEEDS TO BE REPLACED AT AN APPROXIMATE COST OF $2,000. ISSUES ARE SCRAPING AND MINOR SEIZING STEERING INTERMITTENTLY WHEN TURNING AND PROGRESSIVELY WORSENING. CURRENTLY NOTING NOISE WHEN LEAVING TURNING THE STEERING WHEEL. NO ISSUES DRIVING STRAIGHT, AT THIS TIME. MANY STATE THEIR STEERING SEIZES COMPLETELY AND CLEARLY I DO NOT WISH THIS TO HAPPEN, PARTICULARLY WITH KIDS IN THE CAR. I HAVE NO ON BOARD SCREEN ERRORS ILLUMINATING AT THIS POINT AND HAVE VALID FEAR OF DRIVING THE VEHICLE. THIS CAR AND OTHERS SHOULD BE COVERED UNDER THE 15S18 RECALL AND WHY OTHERS ARE COMPLAINING OUTSIDE OF NHTSA I DON'T KNOW BUT THIS AFFECTS MANY MORE CARS THAN LISTED IN THE ORIGINAL RECALL. I AM REQUESTING THIS VEHICLE BE INCLUDED IN RECALL 15S18 BEFORE DEATH OCCURS. THIS ISSUE BEGAN IN WINTER AND HAS PROGRESSED. 40,000 MILES ON CAR.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE A WINING TYPE NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

WHEN I TURNED OFF MY CAR. MY RADIO WOULD NOT SHUT OFF NO MATTER WHAT I DID. THIS IN TURN DRAINED MY BATTERY.

CAR WAS MAKING "WHOO-WHOO" LOW PITCHED NOISE FROM REAR THAT INCREASED IN FREQUENCY AS SPEED OF CAR INCREASED. WHEEL BEARING RIGHT REAR WHEEL NEED TO BE REPLACED AT 101K MILES AND LEAKING SHOCK FOR SAME WHEEL -

MY DOOR LATCHES BROKE FOR SECOND TIME, IN TWO YEAR. FORD SAY IT IS MY PROBLEM, BECAUSE REPAIRS WERE DONE.

BACKED OUT OF DRIVEWAY TO DRIVE TO A SPOT ON THE CUL DE SAC. STARTED TO PULL UP TO THE CURB AND COULD NOT TURN THE WHEEL. SAW A LIGHT THAT SAID SERVICE POWER STEERING SOON. NO WARNING UNTIL POWER STEERING STOPPED COMPLETELY. GOT STOPPED JUST A COUPLE OF FEET FROM THE LIGHT POST. FORD CHARGED $2200.00 TO FIX. CAR HAS JUST OVER 50,000 MILES.

THE VEHICLE STARTED MAKING A RHYTHMIC NOISE THAT ACCELERATED WITH AND INCREASE IN SPEED. THERE WAS ALSO A NOTICEABLE VIBRATION IN THE STEERING ABOVE 45 MPH. AN INDEPENDENT MECHANIC REPLACED A BEARING THAT DID NOT FIX THE ISSUE. I WAS THEN INFORMED THE TRANSMISSION NEED REPLACED. THE VEHICLE IS NOT SAFE TO DRIVE. THERE ARE DOZENS OF CASES OF TRANSMISSION FAILURES ON 2013 C-MAX VEHICLES. FORD NEEDS TO FIX THESE TRANSMISSIONS WITH KNOWN ISSUES.

THE OUTSIDE DRIVERS SIDE TAIL LIGHT ASSEMBLY IS GETTING SO HOT THE PLASTIC IS MELTING. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB

THE DRIVER'S REAR DOOR LOCK DOES NOT CLOSE THE DOOR. THE CAR WAS RETURNED TO THE SERVICE ON A PREVIOUS CALL RELATED TO LOCKS. THE WORK WAS REPORTEDLY DONE. AFTER OBSERVING THE WEAR OF THE LOCK ELEMENTS, IT LOOKS LIKE THEY ARE ORIGINAL LOCKS. MAYBE THE DEALER CHARGED THE CAR MANUFACTURER FOR THE REPAIR AND NEVER REPLACED THE LOCKS WITH THE CORRECT ONES. I AM AFRAID TO USE THE CAR WHEN THE BACK DOOR DOES NOT CLOSE. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THERE WAS TRANSMISSION FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO TITUS WILL FORD (3606 S. SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATIONS: TSB-14-0085 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF *TR

MY VEHICLE IS HAVING A TRANSMISSION ISSUE AND IS A KNOWN RECALL THAT THE DEALERSHIP IS SAYING IS NOT A RECALL ISSUE. *TR

WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. TRI FORD INC LOCATED AT 12610 IL-143, HIGHLAND, IL 62249, (618) 654-2122) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE FAILURE WAS CAUSED BY THE RADIO REMAINING ON AND THE DOOR LOCKS ACTUATING INDEPENDENTLY AFTER THE VEHICLE WAS TURNED OFF AND PARKED. THE CONTACT FOUND INFORMATION ONLINE, WHICH STATED THAT REPLACING THE RADIO FUSE WOULD FIX THE ISSUE. THE CONTACT REPLACED THE FUSE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECHARGED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB

VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YOU FEEL LIKE YOUR WINDSHIELD IS BROKEN. ON OTHER OCCASION IT IS CLEAR THAT THE SPEAKERS ARE CRACKING AND AGAIN IT VERY LOUD AND DANGEROUSLY DISTRACTING

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A GRINDING NOISE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC CAME AND THE CONTACT WAS INFORMED THAT THE BEARING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED WINNER FORD AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034 (856) 428-4000, AND INFORMED THE DEALER OF THE FAILURE. NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

MY VEHICLE HAS APPROXIMATELY 105,000 MILES ON IT. I GOT IN MY VEHICLE TO LEAVE AND A RED MESSAGE APPEARED SAYING, "SERVICE POWER STEERING SYSTEM". THE STEERING WHEEL BECAME VERY HARD TO TURN LEFT OR RIGHT. IN FACT, I WASN'T ABLE TO TURN IT AT ALL. I SHUT OFF THE CAR AND THEN RESTARTED IT. IT APPEARED TO BE WORKING AGAIN AND I DROVE IT FOR AN HOUR WITHOUT ANY ISSUE. WHEN I RETURNED HOME I LOOKED ON A FEW FORUMS AND THIS IS A VERY COMMON PROBLEM IN THE CMAX AND OTHER FORD EPAS SYSTEMS. A LOT OF PEOPLE IN THE FORUMS SAY IT HAPPENED IN THE MIDDLE OF THEM DRIVING. APPARENTLY THIS IS A KNOWN ISSUE FOR FORD. BECAUSE OF WHAT I READ, I AM SCARED TO CONTINUE DRIVING, BUT NEED THE VEHICLE TO GET OT WORK. I WANT TO GET IT FIXED, BUT DO NOT HAVE THE APPROXIMATELY $2000 IT COSTS TO DO SO. I DO NOT WANT TO RISK MY LIFE OR THE LIVES OF OTHERS. FORD, IF THIS IS HAPPENING IN THIS MODEL AND IN SIMILAR MODELS, AND YOU KNOW ABOUT IT, WILL YOU PLEASE COVER THE COST?

BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW?

WHY DOES THE 2013 CMAX ENERGI NOT HAVE A TRUNK SAFETY PULL? WHEN BATTERY DIES YOU CANNOT OPEN THE TRUNK TO GET TO THE BATTERY IN THE TRUNK. THIS IS A SERIOUS SAFETY ISSUE THAT HAS STRANDED MY CAR IN PARKING LOT AT NIGHT AND NOW IN MY GARAGE. I CANNOT PUT MY CAR IN NEUTRAL, BECAUSE THE CMAX DOES NOT ALLOW YOU TO CHANGE TO NEUTRAL WHEN THE BATTERY IS DEAD. STRANDED CAR OWNER. NEEDED TO GET GROCERIES FOR MY PARENTS, SO THIS IS THE LAST STRAW. UNDER A STAY AT HOME ORDER, SO DO NOT WANT TO CALL TOW TRUCK, CANNOT TOW OUT ANYWAYS SINCE CANNOT GET IT IN NEUTRAL. I HAVE REPLACED MY BATTERY SEVERAL TIMES, THIS SHOULDN'T BE HAPPENING.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.

THE 120 VOLT CONNIVENCE CHARGE CORG PROVIDED WITH THE VEHICLE MAY OVERHEAT. FORD MOTOR COMPANY WILL MODIFY OR REPLACE THE WITH A NEW CHARGE CORD THAT HELPS PREVENT THE OVERHEATING AND A POSSIBLE FIRE. ALMOST 2 YEARS AFTER THIS RECALL FORD HAS NOT NOTIFIED ME OF A REPAIR. THE LOCAL DEALERSHIP DOES NOT AKNOWLEDGE THEIE INVOLVEMENT IN THIS RECALL AND FEINS IGNORANCE AND NO WILLINGNESS TO FIND OUT ANY RESULATION.

TL* THE CONTACT OWNS 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD LOCATED AT 3000 FORT WORTH, WEATHERFORD, TX 76087) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE. THE BATTERY WAS REPLACED AS A COURTESY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN CUSTOMER SATISFACTION PROGRAM 15B04 AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

WHILE VEHICLE MOVING AT ~15MILES PER HOUR IN A LEFT TURN AT A T INTERSECTION POWER STEERING TURNED VIOLENTLY THE STEERING WHEEL TO THE RIGHT, WITHOUT A POSSIBILITY FOR ME TO KEEP IT IN MY BOTH HANDS. ROTATION RATE OF THE STEERING WHEEL WAS VERY RAPID AND REQUIRED IMMEDIATE AND HEAVY BRAKING SO AS NOT TO HIT PARKED VEHICLE ON THE OUTSIDE OF THE TURN. MY WIFE DESCRIBED TWO OTHER INSTANCE WHEN IT HAPPENED TO HER IN HER WORK PARKING LOT WHERE SHE LOST CONTROL OF THE STEERING WHEEL AND HAD TO IMMEDIATELY SLAM THE BRAKES TO PREVENT THE CAR FROM HITTING ANOTHER VEHICLE. THIS HAPPENED TO HER WHILE TURNING TO THE RIGHT. THIS ISSUE IS NEW. WE HAD THE GEAR BOX CHANGED AT 75,000 MILES AND THE 3 INSTANCES HAVE HAPPENED SINCE THEN. WE ARE BRINGING THE CAR BACK TO THE DEALERSHIP FOR REPAIR HOPING THEY CAN FIX THIS ISSUE.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED WHILE DRIVING AT 10 MPH AND MAKING A TURN, WATER CAME IN CONTACT WITH THE BATTERY. THE VEHICLE STOPPED AFTER THE BATTERY WAS SATURATED. THE VEHICLE WAS TAKEN TO ROSWELL FORD (821 N MAIN ST, ROSWELL, NM 88201: (888 881-7087)) WHERE IT WAS CONFIRMED THAT EH BATTERY NEEDED REPLACEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

RADIO INTERMITTENTLY WOULD NOT TURN ON. THEN CAR WAS COMPLETELY DEAD AT HOME AND COULD NOT UNLOCK DOORS ETC. HAD TO CALL AAA TO HAVE TOWED TO DEALER. RECEIPT STATES 'IDS FAULT CODE B1D19:49 ACM CD INTERNAL ELECTRICAL FAILURE STAYS ON RANDOMLY CAUSING VOLTAGE DRAIN. REPLACE ACM AND PROGRAM, PERFORM COORDINATED HYBRID BATTERY MODULE PROGRAMMING OF PCM, ABS, SOBDM-C, AND DC/DC MODULE, SOFTWARE UPDATES TO ENHANCE DRIVING AND HYBRID BATTERY CHARGE'. MY HUSBAND WAS TOLD BY DEALER THIS IS COMMON WITH THIS CAR. PAID OVER $1500. ORIGINALLY WAS TOLD IT WOULD BE OVER $3000. A ' SECOND' DIAGNOSIS WAS COMPLETED AFTER MY HUSBAND COMPLAINED. THIS HAPPENED ALSO IN JAN OF 2019 CAR WAS ALSO TOWED TO DEALER BUT WE WERE TOLD NOTHING WAS FOUND TO BE DEFECTIVE.

SINCE I PURCHASED THE 2013 C MAX THERE HAS BEEN AN ONGOING PROBLEM. IT STARTS WITH THE CLOCK, TIME IS WRONG. NEXT THE RADIO WILL NOT WORK UNABLE TO SHUT IT OFF, CHANGE VOLUME BASICALLY NOTHING WORKS. AFTER A DAY OR 2 THE CAR WILL NOT START, NO POWER. ONCE WE JUMP START THE CAR EVERYTHING WILL BE OK UNTIL THE NEXT TIME. CURRENTLY RADIO IS NOT WORKING AGAIN AND NOW ENGINE LIGHT IS ON AND I AM GETTING A WARNING TO PULL OVER SAFELY NOW. IT TOOK MULTIPLE TIMES TO TRY TO SHUT VEHICLE OFF. FORD TELLS ME 'WE NEVER HEARD OF THIS'. THEY WANT $500.00 DOLLARS TO JUST DIAGNOSE THE PROBLEM. THIS IS INSANE BECAUSE IT IS NOT THE FIRST TIME WE HAD THE VEHICLE IN FOR THE CLOCK, RADIO AND DEAD BATTERY. WHAT HAD TO HAPPEN BEFORE THIS GETS FIXED? A SERIOUS ACCIDENT? I READ ALL THE COMMENTS ON HERE AND IT LOOKS LIKE THAT THIS IS AN ONGOING PROBLEM! FORD NEEDS TO FIX THIS PROBLEM !

MY CAR WOULD NOT TURN. A NOTIFICATION TO CHECK POWER STEERING APPEARED. I WAS PARKED AND COULD NOT GET OUT OF THE SPACE BECAUSE THE WHEELS WOULD NOT TURN. THERE ARE MULTIPLE REPORTS ON LINE ABOUT THE SAME ISSUE WITH CMAX CARS. THE REPAIR WILL COST ME $ 2,600 TO FIX

I WAS PULLING OUT OF MY DRIVE WAY AND TURNED MY STEERING WHEEL WHEN MY CAR'S POWER STEERING STOPPED WORKING INSTANTLY AND IT BECAME IMPOSSIBLE TO STEER, THERE WAS ALSO A MESSAGE THAT DISPLAYED SAYING "SERVICE POWER STEERING". WHEN I STOPPED AN RESTARTED THE CAR, THE MESSAGE AND STEERING WERE FINE, HOWEVER THIS REPEATED A FEW DAYS LATER. WHEN I TOOK IT TO FORD TO BE SERVICED, THEY SAID IT WAS 'PROBABLY A BATTERY ISSUE", WHICH WAS REPLACED, HOWEVER THE NEXT DAY, THE SAME ISSUES OCCURRED.

THE INNER DOOR PANEL ON BOTH REAR DOORS WARPS AND STICKS TO THE BOTTOM OF THE DOOR FRAME MAKING IT IMPOSSIBLE TO OPEN THE REAR DOORS. THE ONLY OPTION FROM FORD WAS TO REPLACE BOTH DOOR PANELS WHICH COST $400 EACH + LABOR. FORD IS AWARE OF THIS ISSUE SPECIFICALLY ON THE 2013 MODEL BUT HAS NOT ISSUED A RECALL.

ON MY 2013 CMAX ENERGI OVER THE LAST SEVERAL MONTHS, POWER STEERING INTERMITTENTLY STOPS WORKING, WHICH MAKES HIT HARD TO TURN THE STEERING WHEEL. "POWER STEERING REQUIRES SERVICE" WARNING COMES ON. IT GENERLLY OCCURS JUST AFTER STARTING THE CAR. AFTER RE-STARTING SEVERAL TIMES, POWER STEERING WILL TYPICALLY KICK BACK IN. DEALER INDICATED NEED TO REPLACE STEERING COLUMN. PARTS COST IS AROUND $2000 AND LABOR $1000.

THIS VEHICLE'S EV CHARGE CORD HAD AN INCIDENT THAT SEEMED TO HEAT UP / BEND THE CORD NEAR THE PLUG BACK IN 2016. I REPORTED TO FORD AT THE TIME, THEY SAID DO NOT USE THE CORD AND SAID THEY HAD A RESOLUTION UPCOMING. TO KEEP ANYONE FROM USING THE CORD, I CUT IT UP AND SENT OFF THE PARTS FOR RECYCLING (COPPER). NO RECALL NOTICES SENT BY FORD, NO ARTICLES ONLINE, OR EVEN COMMON SENSE SUGGESTED I SHOULD KEEP THIS DANGEROUS CORD IN MY HOUSEHOLD TO POSSIBLY BE USED AGAIN (AND THE LIABILITY WOULD BE ON ME FOR BEING SO STUPID). WHAT THE RECALL AND ARTICLES DID SUGGEST WAS THE CORD REPLACEMENT WOULD BE DONE BY VEHICLE VIN NUMBER (THAT VEHICLE WOULD BE CHECKED TO SEE IF IT HAS RECEIVED A NEW CORD). WHEN I WENT IN FOR SERVICE THIS YEAR TO FINALLY GET THIS RECALL PROCESSED, IT WAS DENIED BECAUSE I NO LONGER HAD THE CORD EVEN THOUGH MY CAR HAD PREVIOUSLY BEEN SERVICED WITH THIS CORD IN THE CAR (BEFORE IT HAD AN ISSUE, FORD SAID DO NOT USE, AND I DISPOSED OF ONCE I READ THE RECALL NOTIFICATIONS). I WOULD LIKE TO REQUEST THE NHTSA GET INVOLVED AND MAKE FORD REPLACE MY EV CORD. THEIR RECORDS CLEARLY SHOW MY VEHICLE NEVER GOT A NEW CORD, BUT THEY ARE MAKING SOME CLAIM THAT WITHOUT THE OLD CORD, THEY HAVE NO WAY OF KNOWING IF IT WAS AN EV CORD THAT HAD THE PROBLEM. HOWEVER, MY CORD WAS PRODUCED PRE-2013, THEY ALL WERE COVERED UNDER THIS RECALL. JUST SEEMS LIKE FORD IS TRYING TO SAVE THEMSELVES MONEY AND DENY ME THIS RECALL. I DO NOT KNOW WHY THEY ARE DOING THIS BECAUSE THEY PREVIOUSLY INDICATED BY PHONE CALL THIS WOULD NOT BE A PROBLEM. HOWEVER, THE SERVICE REP APPARENTLY CALLED FORD MULTIPLE TIMES TRYING TO GET THIS PROCESSED, BUT FORD SIMPLY DECLINED SAYING I SHOULD NOT HAVE DESTROYED THE CORD EVEN THOUGH NOT LANGUAGE WAS PROVIDED I NEEDED TO KEEP AND EVEN INSINUATED I SHOULD DESTROY TO KEEP FROM BEING USED. SOUNDS LIKE FORD COVERED THEIR LEGAL LIABILITY AND SAVED MONEY.

MY REAR PASSENGER'S DOOR LATCH ON THE DRIVER'S SIDE IS NOT WORKING PROPERLY. IT IS KEEPING THE DOOR CLOSED BUT NOT EVEN TO LOCK THE DOOR. WHEN I LOCK THE DOORS WITH THE KEY FOB IT BEEPS TWICE WHICH WOULD INDICATE A DOOR IS NOT CLOSED PROPERLY AND IS NOT SECURELY LOCKED. ALTHOUGH ON THE DASH IT IS NOT INDICATING A DOOR IS NOT CLOSED.

RECEIVED WARNING "POWER STEERING REQUIRES SERVICE" WHILE DRIVING. SHORTLY AFTER, WE PULLED OVER AND TURNED OFF THE ENGINE FOR SEVERAL MINUTES. UPON RESTARTING THE CAR THE POWER STEERING WAS GONE--ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL AND THE MESSAGE SAID "POWER STEERING FAULT". OUR LOCAL DEALER SAID THIS WAS NOT COVERED BY WARRANTY OR RECALL. RESEARCH SHOWS MULTIPLE RECALLS ON 2013 FORD VEHICLES FOR THIS PROBLEM, BUT NOT FOR THE CMAX ENERGI (PERHAPS BECAUSE IT'S NOT A VERY POPULAR CAR AND THERE WEREN'T ENOUGH SOLD TO TRIGGER THE RECALL THRESHOLD).

THERE WAS A GRINDING SOUND FOR WEEKS AND THEN ONE NIGHT AFTER I STOPPED TO GO TO THE BATHROOM AND I WAS ON MY WAY HOME ON WAYNE, RD. AND THE CAR WAS JERKING REALLY BAD AND WOULD NOT CHANGE GEARS AND THEN ALL OF SUDDEN THE CAR WOULDN'T DRIVE AND THE WRENCH LIGHT WENT ON.

REAR FOLDING SEAT LATCH DISENGAGED. NO LONGER ABLE TO FOLD 60% OF REAR SEAT. NOW FACED WITH CHARGES UPWARDS OF 600$ BECAUSE ENTIRE SEAT NEEDS REPLACEMENT. CAR WAS STATIONARY WHEN OPENED AND ON LEVEL SURFACE. WAS LIGHTLY USED, MAYBE 15 TIMES IN ENTIRE LIFE. ALSO, APIM MODULE DRAINING BATTERY ON SEVERAL OCCASIONS. FIELD SERVICE ANNOUNCEMENT MADE, BUT CAR IS NOW OUT OF APPLICABLE TIME.

RADIO NO LONGER WORKS...CANNOT TURN ON OR OFF...WHILE THE VEHICLE IS IN OPERATION SPEAKERS SUDDENLY GENERATES LOUD STATIC. THIS UNEXPECTED NOISE COMING SUDDENLY FROM THE SPEAKERS IS EXTREMELY UNSETTLING/DISTRACTING WHEN DRIVING ON THE INTERSTATE OR ANY HIGHWAY. THE INTERNET IS REPLETE WITH SIMILAR COMPLAINTS CONCERNING THIS YEAR/MODEL VEHICLE. THIS IS A CONTINUING PROBLEM.

2013 FORD C-MAX. CONSUMER WRITES IN REGARD TO DEFECTIVE BATTERY IN VEHICLE. *AS THE CONSUMER STATED THE 12 VOLT BATTERY WOULD DRAIN LEAVING THE OCCUPANTS STRANDED. *JS

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914, 920-731-5211) AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNKNOWN.

CAR, PARKED IN DRIVEWAY, FAILED TO START BECAUSE OF A DEAD BATTERY. HOOD LATCH IN VEHICLE FAILED TO WORK (AFTER BEING REPLACED ONCE <1 YEAR BEFORE). COULD NOT OPEN HOOD TO ACCESS DEAD BATTERY. HAD CAR TOWED TO DEALER. DEALER WAS UNABLE TO OPEN THE HOOD. WAS ADVISED BY DEALER THAT HOOD CANNOT BE OPENED WITHOUT BREAKING FRONT GRILL AND PAYING FOR EXTENSIVE REPAIR. IF HOOD HANDLE MALFUNCTIONS, THERE IS NO SECONDARY ACCESS TO OPEN THE HOOD. REPAIRS COST IN EXCESS OF $1300 TO REPLACE HOOD LATCH CABLE ASSEMBLY ($200) AND THE HOOD LATCH HANDLE ($60), AS WELL A THE REPAIR OF BODY DAMAGE INCURRED BY BODY SHOP BREAKING THE GRILL TO ACCESS THE HOOD LATCH. VEHICLE WAS UNAVAILABLE FOR USE FOR 22 DAYS. PRODUCT DEFECT: HOOD LATCH IS PRONE TO FAILURE AND NOT ACCESSIBLE DURING EMERGENCY. IF PULL HANDLE BREAKS IN CAR, HOOD CANNOT BE OPENED WITHOUT MAJOR BODY DAMAGE. NO ACCESS FROM UNDER OR FRONT OF CAR IS AVAILABLE. EXPENSIVE DAMAGE MUST BE DONE TO THE VEHICLE, THEN REPAIRED DUE TO THIS DESIGN FLAW.

PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN LOT- IT WAS A SUNDAY. TURNED THE CAR OFF- WHEN I TURNED IT BACK ON ENGINE WARNING LIGHT WAS ON .I CALLED THE FORD DEALERSHIP, AND SPOKE TO A SALES PERSON WHO TOLD ME IT WAS SAFE TO ATTEMPT TO DRIVE THE CAR- ABLE TO DRIVE IT HOME ( SLOWLY)- THEN TO DEALERS THE NEXT DAY- WARNING LIGHT STILL ON. DEALERSHIP UNABLE TO FIND THE ROOT CAUSE OF THE PROBLEM AND FORD GIVING LIMITED SUPPORT TO THE DEALERSHIP. CAR STILL IN THE SHOP X 1 WEEK- SERVICE ADVISOR STATES IT WOULD NOT BE SAFE FOR ME TO TAKE THE CAR UNTIL THEY FIND THE CAUSE BECAUSE IT COULD DO IT AGAIN AT ANY TIME. *TT CONSUMER STATED SHE WOULD LIKE COMPLAINT TO BE DELETED. THE FORD FIXED THE PROBLEM, IT WAS A WIRING SHORTAGE IN THE WIRING HARNESS.*JB

WE BEGAN TO HAVE DIFFICULTY STEERING OUR WELL-MAINTAINED FORD C-MAX JUST AFTER STARTING WHEN BACKING UP IN OUR DRIVEWAY AT AROUND 63,000 MILES. WE REPORTED IT TO FORD AND THEY SAID IT JUST WAS THAT THE ELECTRICAL SIGNAL TAKES AWHILE TO GET TO THE STEERING. BEFORE 70,000 MILES THE 'CHECK STEERING' LIGHT WENT ON. BEFORE WE COULD GET IT TO THE DEALER, THE POWER STEERING FAILED COMPLETELY. FORTUNATELY THIS HAPPENED WHILE WE WERE BACKING OUT OF OUR DRIVEWAY. WE HAVE READ THAT THIS PROBLEM HAPPENS FREQUENTLY AND THERE WAS A RECALL OF OTHER 2013 FORD MODELS FOR THIS SAME ISSUE. THE DEALER SAYS THE REPAIR WILL COST US APPROXIMATELY $3,500. WE BELIEVE THE FORD C-MAX SHOULD HAVE BEEN INCLUDED IN THE RECALL.

POWER STEERING WENT OUT WHILE IN MOTION IN A PARKING LOT. CAR WAS LESS THAN 2,000 MILES OUTSIDE OF WARRANTY. POOR DESIGN OF COLUMN THAT HAD BEEN RECALLED ON SIMILAR VEHICLES CAUSED SHORTS THROUGHOUT THE ELECTRICAL SYSTEM. THIS RESULTED IN THREE PAGES WORTH OF SYSTEM ERRORS WHEN CHECKED. $2,000 TO REPAIR. NO SHORTS SINCE REPLACEMENT OF FAULTY PART.

CONSISTENT ROLLING NOISE HEARD WHILE DRIVING. WHEEL BEARINGS ON BOTH REAR WHEELS NEEDED REPLACED AT 57,500 MILES.

I CHARGER WAS RECALLED IN AUGUST 2018. THE REPLACEMENT PART IS NOY AVAILABLE. I CANNOT CHARGE MY CAR WITHOUT RISKING A FIRE.

2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO FAILED CHARGING CABLE. CONSUMER IS SEEKING REIMBURSEMENT FOR CABLE PURCHASED PRIOR TO RECALL. *LD *JS

WHILE DRIVING THE CAR TO THE GROCERY STORE, A WARNING LIGHT APPEARED ON THE DASHBOARD THAT STATED POWER STEERING SYSTEM FAILURE. THE STEERING INTERMITTENTLY LOCKED UP BUT WITH SIGNIFICANT EFFORT, I WAS ABLE TO STEER THE VEHICLE.

RE: POWER CORD FOR HYBRID CHARGING SYSTEM. IT IS FAULTY AND DANGEROUS! SAFETYRECALL #: 18S24. NHTSA RECALL: 18V-592 I PURCHASED A VEHICLE (USED) LOCALLY FROM A FORD DEALERSHIP-MULLINAX FORD IN NORTH PALM BEACH FL. UNFORTUNATELY THE POWER CORD WAS NOT WITH THE VEHICLE AND THEY HAD TO CONTACT THE DEALERSHIP IT CAME FROM, AND GEORGIA, TO SEND A POWER CORD. AS IT TURNS OUT THAT POWER CORD IS FAULTY FROM DAY ONE. IT OVERHEATS IN JUST MINUTES. I COMPLAINED TO THE DEALERSHIP MANY TIMES, BROUGHT THE VEHICLE IN AND THEY CONFIRMED THE POWER CORD WAS INDEED FAULTY. THEY HAD FIRST SAID THEY WOULD CONTACT FORD AND WOULD COVER IT. WELL THEY LIED AND DID NOT COVER IT. AND I'M STUCK WITH PAYING FOR AN EXPENSIVE VEHICLE THAT I CANNOT CHARGE, PAID EXTRA TO HAVE A FORD CERTIFIED, SO I THEN COULD PAY EVEN MORE TO HAVE AN EXTENDED WARRANTY. NONE OF WHICH COVERS THIS FAULTY POWER CORD THE ONE THAT PROBABLY DID NOT EVEN COME WITH THE VEHICLE. THEN, I HAVE RECEIVED NOT ONE BUT TWO NOTICES FROM THE FORD CORPORATION STATING THERE'S A RECALL ON THE CORDS, GREAT I THOUGHT. WELL, THEY STILL ARE NOT PROVIDING ME WITH A NEW SAFE AND FUNCTIONING CORD! NOTHING FROM FORD, AND NOTHING FROM THE DEALERSHIP WHO, ACCORDING TO A PERSON I SPOKE WITH AT FORD, I WAS TOLD THAT THEY HAD ALREADY REPAIRED MY VEHICLE. THAT IS A BLATANT LIE! I TOOK IT IN A SECOND TIME PER THEIR REQUEST, AND HE STILL WOULD NOT REPAIR OR REPLACE MY CORD. I SPENT EXTRA MONEY HAVING AN ELECTRICIAN TO MY HOUSE AND RAN ANOTHER POWER LEAD OUT TO WHERE MY CAR IS AND FOUND THAT INDEED IT WAS THE CORD. THROUGH MY ONLINE RESEARCH I HAVE FOUND THAT MANY HOMES AND GARAGES HAVE BEEN BURNT DOWN BECAUSE OF THESE FAULTY CORDS! CAN YOU PLEASE EXPLAIN TO ME HOW FLORIDA CAN GET AWAY WITH THIS, AND THE LOCAL DEALERSHIPS CAN SCREW THE PUBLIC LIKE THIS? PUTTING US IN DANGER? SELLING EXTENDED WARRANTEES ARE NOT HONORING THEM?

DRIVING ON HIGHWAY WHEN THE STEERING WHEEL ASSIST FAULT ALERT LIGHT SHOWED UP AND THE CAR START GETTING VERY HARD TO CONTROL. TOOK IT TO THE AUTO SHOP AND THEY FOUND CODE C102D. THEY RECOMMENDED REPLACE THE STEERING WHEEL RACK. $2325.

TRANSMISSION MAKING SLIGHT GRINDING NOISE, MORE NOTICEABLE AT LOW SPEED (20MPH).

TRANSMISSION FAILURE AND NO PARTS AVAILABLE. I HEARD WHAT I THOUGHT WAS ANOTHER WHEEL BEARING NOISE WHICH HAPPENED A MONTH AGO AND WAS REPAIRED. THIS TIME IT TURNED OUT TO BE TRANSMISSION IS BAD. STILL OWE 4100.00 TO FORD ON 6 YEAR LOAN. CAR PURCHASES 3/2014 NEW. THEY CAN'T FIX IT DUE TO NO PARTS AVAILABLE AS NOTED ON THIS REPAIR BILL. (QUOTED 8100.00 IF THEY COULD GET THE PARTS)

THE POWER STEERING WAS OCCASIONALLY FAILING BUT AFTER READING THE MANUAL I SAW THAT FORD SUGGEST DE POWERING THE CAR AND RESTARTING IT. AFTER WRENCHING MY BACK FROM DRIVING WITH THE POWER STEERING NOT WORKING I STARTED DOING THAT. THEN THE POWER STEERING SHUT DOWN COMPLETELY. WHEN I WENT IN THEY WANTED TO CHARGE ME OVER $2000 TO REPLACE THE STEERING RACK. AFTER DOING SOME RESEARCH I FOUND THAT FORD HAD RECALLED SIMILAR MODELS OF THAT YEAR RANGE FOR A SIMILAR ISSUE BUT HADN'T RECALLED THE CMAX. THE STEERING WAS NEARLY IMPOSSIBLE TO DRIVE WITHOUT THE POWER STEERING AND MY CAR WASN'T EVEN AT 100,000 MILES. I ALSO HAD BEEN TAKING THE CAR IN REGULARLY TO THE DEALERSHIP FOR CHECKS AND REPAIRS AND NO ONE INDICATED THIS MIGHT BE A CONCERN.

I WAS DRIVING TO WORK ONE NIGHT DOWN A RESIDENTIAL STREET AND SUDDENLY LOST POWER STEERING. THE WRENCH LIGHT CAME ON AND A MESSAGE DISPLAYED ABOUT THE POWER STEERING. LUCKILY I WASN'T ON A BUSY STREET SO I COASTED TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. WHEN THE TOW TRUCK ARRIVED I TURNED THE CAR BACK ON AND THE POWER STEERING WAS WORKING LIKE NOTHING HAPPENED. THE SERVICE LIGHT AND MESSAGE WERE NO LONGER THERE. I STILL HAD THE CAR TOWED TO THE FORD DEALER AND WAS TOLD THERE IS NO PROBLEM WITH THE POWER STEERING. THAT IF IT HAPPENS AGAIN TRY AND GET TO A SHOP WHILE THE SERVICE LIGHT IS ON SO THEY CAN SEE WHAT CODE POPS UP. I WAS LUCKY THAT I WAS THE ONLY PERSON TRAVELING ON THAT ROAD AND MY RATE OF SPEED WASN'T THAT HIGH. IF THE PROBLEM WOULD HAVE HAPPENED ON A HIGHWAY OR A BUSIER INTERSECTION IT COULD HAVE BEEN FATAL.

FORD CHARGER FOR C-MAX PHEV OVERHEATED AND CAUSED WALL OUTLET TO BURN

HAVE A WARNING CHECK ENGINE LIGHT, IT'S A STOP SAFETY MESSAGE. CAME ON AND ORANGE ENGINE LIGHT CAME ON WITH IT. SEEMS FORD HAS A WIRE PROBLEM AT THE BATTERY, I UNDERSTAND IT MIGHT BE CAUSED BY A WIRE BECOMING BARE FROM RUBBING. IS THIS A RECALL??????????

THE CAR IS COMPLETELY DEAD. NO LIGHTS AND WILL NOT START. THIS IS THE FORTH TIME AND THE DEALER DOES NOT KNOW HOW TO FIX THE PROBLEM

FORD ISSUED A RECALL IN AUGUST 2018 WITH STILL NO REMEDY AVAILABLE. THIS IS A LONG TIME AND I'D LIKE A FIX SOON.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PARTS WERE NOT AVAILABLE. SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, 855-638-2136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRANSMISSION FAILED AT 99K. FORD SENT A LETTER A FEW MONTHS BEFORE I PURCHASED CAR FROM OWNER. I WAS NEVER NOTIFIED OF PROBLEM FIX IS $8100.00 CAR ISN'T WORTH THAT. CAR WAS MAINTAINED PERFECTLY BY BOTH OWNERS.

STEREO SYSTEM FAILS INTO AN UNRESPONSIVE STATE. THE RADIO WILL REMAIN ON AND EMIT SOUND EVEN WHEN CAR IS SHUT OFF. THIS PUTS A DRAINS THE BATTERY AND WILL MAKE IT IMPOSSIBLE TO START AFTER SITTING FOR A DAY OR TWO.

POWER STEERING COMPUTER MODULE WENT OUT WHILE BACKING OUT OF PARKING SPOT. LUCKILY NO CARS WERE PARKED NEXT TO ME AND NOBODY WAS WALKING IN THE LOT AS I LOST CONTROL OF THE STEERING. THIS CAR HAS 40,000 MILES ON IT. THIS ALSO HAPPENED AFTER DRIVING LESS THAN 100 MILES AFTER HAVING THE TRANSMISSION AND FRONT AXLE REPLACED.

ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL?

WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME

TL* THE CONTACT OWNS A 2013 FORD C- MAX. WHILE DRIVING AND ACCELERATING, THE CONTACT HEARD AN ABNORMAL, HIGH PITCHED GRINDING NOISE COMING FROM THE VEHICLE. ALSO, "PLEASE PULL OVER SAFELY" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 111,211.

HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

POWER STEERING WARNING LIGHT CAME ON AND POWER STEERING QUIT WHILE DRIVING IN THE MIDDLE OF TURN. IT CAME BACK ON AFTER STOPPING THE CAR AND TURNING OFF THE IGNITION. IT ALMOST CAUSED A WRECK. THIS IS VERY DANGEROUS.

OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.

WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.

I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.

THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.

THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.

ANYTIME I BREAK OR LET OFF THE GAS AND THERE IS A BUMP OR A STEEL PLATE IN THE ROAD MY CAR SLIDES. THIS HAS BEEN HAPPENING OR 3 YEARS NOW. WHEN IT RAINS AND ITA WET OUTSIDE ITS EVEN WORSE. I HAVE BRAND NEW TIRES ON AND IT STILL HAPPENS.

I KEEP HAVING MY BACK TIRES WEAR OUT & CAUSES ME TO HAVE A BLOW OUT, THANKFULLY SO FAR IT HASN'T CAUSED ANY ACCIDENTS. I HAVE HAD MY CAR LINED UP AND THEY SAID IT WASN'T OUT OF LINE BAD ENOUGH TO CAUSE THIS ISSUE. CAN YOU HELP ME FIND OUT WHAT IS CAUSING THIS ISSUE? IT IS GETTING VERY EXPENSIVE BUYING NEW TIRES. WHEN THE TIRES GO OUT IS DURING THE TIME I AM DRIVING IT. I'M INCLUDING THE LAST DATE THIS HAS HAPPENED BELOW, BUT IT HAS HAPPENED 2 TIMES IN THE PAST 6 MONTHS & A TOTAL OF 4 TIMES SINCE I HAVE HAD THE CAR.

BEFORE 50,000 MILES STEERING WENT FROM INTERMITTENTLY HAVING NO POWER TO CONTINUOUSLY HAVING NO POWER. USUALLY POWER STEERING IS ABSENT AT START-UP. VEHICLE DISPLAYS "SERVICE POWER STEERING" MESSAGE. OBD2/CAN THROWS A PSCM - POWER STEERING CONTROL MODULE U3000 CM CONTROL MODULE CODE. STEERING WOULD OCCASIONALLY NOT WORK UNDER WARRANTY - ASKED AT FORD IF THERE WERE STEERING RECALLS AND TOLD THERE WERE NONE. I DID NOT ESCALATE BECAUSE TURNING OFF THE CAR ONE OR MORE TIMES WOULD RESET. NOW THAT THE CAR IS OUTSIDE OF WARRANTY, NO ACTION I CAN TAKE, (SUCH AS RESTARTING THE CAR OR CLEARING THE ERROR CODE) WILL RESET THE STEERING. STEERING EFFORT IS MUCH HIGHER THAN ANY NON-POWER STEERING CAR OR OLD TRUCK I HAVE EVER DRIVEN. THE FAILED PSCM (POWER STEERING CONTROL MODULE) DOES NOT APPEAR TO EXIST AS A STAND-ALONE PART. FORD TELLS ME ~$700-$800 IF STEERING COLUMN, OR $2300 IF RACK AND PINION NEED REPLACED. HOURS SPENT SEARCHING FOR THE PART TO DO MY OWN REPAIRS HAS NOT GIVEN ME A SINGLE PART NUMBER THAT RELATES TO THE SPECIFIC PROBLEM. THIS ALL SEEMS TO BE PART OF FORDS TROUBLE PRONE AND HUGELY EXPENSIVE EPAS (ELECTRONIC POWER ASSISTED STEERING) SYSTEM. EPAS HAS HAD RECALLS IN MORE POPULAR FORD MODELS, SUCH AS RECALL 15S18 BEGINNING JULY 20, 2015. I SUSPECT LOW PRODUCTION QUANTITY CARS SUCH AS THE HYBRID C-MAX LIKELY HAVE A SIMILAR FAILURE RATE, BUT IT ISN'T NOTICEABLE DUE TO THE MUCH LOWER QUANTITY PRODUCED. FORD REFUSES TO ACKNOWLEDGE THE SAME FLAWED SYSTEM ON MULTIPLE MODELS DESERVES THE SAME FIX. WHILE I NEVER LOST POWER STEERING WHILE DRIVING, IT WOULD BE CATASTROPHIC FOR SMALL/WEAK DRIVERS OR THOSE WHA HAVE NEVER DRIVEN A VEHICLE WITHOUT POWER STEERING. I'VE DRIVEN BOTH CARS WITHOUT POWER STEERING AND WITH FAILED POWER STEERING, BUT I HAVE NEVER HAD TO USE THE LEVEL OF EFFORT IT TAKES TO STEER THE EPAS SYSTEM WHENE IT SHUTS DOWN.

WHEN WE ARRIVED HOME FROM A SHORT DRIVE, THE DRIVER SIDE, REAR PASSENGER DOOR WOULD ONLY OPEN 4 OR 5 INCHES. AFTER PASSENGER EXITED (ANOTHER DOOR) WE TRIED AGAIN. SITTING IN THE PASSENGER SEAT WHEN ATTEMPTING TO OPEN IT, THIS TIME IT OPENED ONLY AN INCH. IT APPEARS THE INSIDE PANEL IS LOOSE AND IS PREVENTING HINGE FROM OPERATING.

I STARTED THE CAR AND THE POWER STEERING WAS NOT FUNCTIONING. I COULD BARELY MOVE THE STEERING WHEEL. THE POWER STEERING MESSAGE APPEARED AND STEERING WHEEL REMAINED IMPOSSIBLE TO TURN. I TRIED TO DRIVE IT IN MY DRIVEWAY, BUT THE POWER STEERING WOULD NOT RESET ITSELF. I TURNED CAR OFF AND THEN IT RESET. IT HAPPENED SEVERAL TIMES OVER A FEW MONTHS. TOOK IT TO DEALER AND THEY INDICATED THE STEERING GEAR FAILED THEIR TEST. THE ELECTRONIC STEERING GUIDE HAD TO BE REPLACED AT THE COST OF $2200 FOR A CAR WITH 70,000 MILES. SEARCHED ONLINE COMPLAINTS AND OTHER CMAX OWNERS HAVE REPORTED A SIMILAR PROBLEM.CONTACTED THE FORD EXECUTIVE OFFICE AND THEY HELPED COVER SOME OF THE COST. THIS PROBLEM SHOULD BE RECALLED SINCE IT IMPACTS THE SAFETY OF DRIVER WHILE OPERATING THE CAR. I AM LUCKY IT DID NOT OPEN WHILE I WAS DRIVING ON THE HIGHWAY.

THE RADIO WILL NOT LET ME CHANGE STATION, VOLUME, SYNC MY PHONE FOR HANDSFREE. WHEN I OPEN THE DOOR THE RADIO NORMAL SHUTS OFF. HOWEVER IT IS JUST STAYING ON

CAR WAS PLUGGED IN TO CHARGE OVERNIGHT IN THE GARAGE. EARLY THE NEXT MORNING, THE GARAGE WAS ON FIRE. CAR BURNED TO THE GROUND. INVESTIGATION POINTS TOWARDS THE CHARGING CAR AS THE CAUSE OF THE FIRE.

WE HAVE USED THE SUPPLIED UTILITY 120V CHARGING CABLE SINCE WE ACQUIRED THE CAR TO CHARGE IT AT HOME. RECENTLY, I NOTICED THAT THE UTILITY CABLE PLUG WAS MELTED AND THE WEATHERPROOF SOCKET FIXTURE PLASTIC HOUSING WAS BURNT I CHANGED THE UNIT TO A DIFFERENT OUTDOOR OUTLET. IT BURNED THAT OUTLET SO BADLY THAT IT'S GFCI WAS TRIPPED AND COULD NOT BE RESET. FEARING A POSSIBLE HOUSE FIRE, I STOPPED USING THE CORD. I REPORTED IT TO OUR FORD DEALER AS A HAZARDOUS PRODUCT DEFECT. OUT OF WARRANTY WAS THE REPLY. I DO NOT KNOW WHERE THE ELECTRICAL RATE LIMITING CIRCUITRY IS IN THE SYSTEM, BUT I STRONGLY SUSPECT THAT DURING CHARGING, THE CAR NOW DRAWS MORE WATTAGE (1600-1700W, LESS THAN A POWERFUL HAIRDRYER) THAN THE CABLE UNIT IS RATED AT (1440W, PER IT'S LABELING), AND THIS DISCREPANCY OVER MANY MANY HOURS OF CONTINUOUS LOAD HAS LED TO THE FAILURE. THE SERVICE MANAGER AT THE DEALERSHIP SAID THIS WAS THE THIRD SUCH FAILURE HE HAS PERSONALLY SEEN. THAT IS ONE DEALERSHIP OUT OF THE NATIONWIDE FORD NETWORK, IMPLYING 1000'S OF THESE FAILURES MAY HAVE OCCURRED. IT IS A VERY SERIOUS CONDITION, WHICH COULD LEAD TO A HOUSE FIRE AND SHOULD BE INVESTIGATED AND RECALLED, IN MY VIEW.

2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO THE CHARGING UNIT FOR VEHICLE OVERHEATING. *LD THE CONSUMER STATED THE CHARGING UNIT BEGAN BURNING SOCKETS TO THE POINT OF DISCOLORATION. *JS *JS

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (MITCHELL SELIG FORD, 801 BLOOMFIELD AVE, WINDSOR, CT 06095) AND THE NOISE WAS UNABLE TO BE DUPLICATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 111,000.

PUSH TO START / STOP BUTTON FAILS TO SHUT OFF VEHICLE. VEHICLE IS STATIONARY AND IN PARK. UNABLE TO SECURE VEHICLE, UNABLE TO LOCK DOORS UNABLE TO TURN OFF LIGHTS, UNABLE TO SHUT VEHICLE DOWN. EACH TIME PUSH TO STOP PRESSED VEHICLE STARTS AGAIN, DASH FLASHES FORD LOGO. IF YOU WALK AWAY THE CAR HONKS HORN. VEHICLE LOCATED AT PARKING GARAGE LLOYD CENTER. PROBLEM SIMILAR TO RECALL 15V436000 AND FORD RECALL 15C06. CAR SHUT OFF HAS HAPPENED SEVERAL TIMES IN THE PAST.

GRINDING NOISE COMING FROM THE TRANSMISSION, TOOK CAR TO TWO DEALERSHIPS, BOTH SAID THE TRANSMISSION WAS FAILING - MARCH OF 2018. CAR HAS 135,000 MILES ON IT. FORD HAD ISSUED TSB 15-0174, WHICH DEALT WITH TRANSMISSIONS FAILING. AFFECTED CARS ARE C-MAX HYBRIDS BUILT BETWEEN AUG 8, 2012 AND JUN 17, 2014. LETTERS WERE TO BE SENT OUT THE WEEK OF NOV 16, 2015. WE PURCHASED THE CAR MID APRIL OF 2015 AND ARE COMPLAINING BECAUSE FORD DID NOT SEND US A LETTER ALTHOUGH THEY KNEW WE HAD BOUGHT THIS CAR?

UNINTENDED ACCELERATION WHILE PARKING THE CAR IN OUR GARAGE, THE CAR SUDDENLY ACCELERATED, JUMPED A 7 INCH STEP AND CRASHED INTO THE WALL. WHEN PUT IN REVERSE, THE CAR ACCELERATED BACKWARD WITH THE BRAKES APPLIED HARD. IT TOOK ABOUT 20 FEET TO STOP THE CAR.

I HAVE A FORD C-MAX 2013, THE TRANSMISSION STARTED GRINDING AT JUST OVER 100K MILES. THE DEALER TOLD ME THIS WAS KNOWN ISSUE, BUT BEING OVER 100K MILES FORD WOULD NOT HELP. I OPENED A CASE WITH FORD AFTER FINDING OUT THAT UP TO 75% OF ALL C-CMAX HAVE THIS TRANSMISSION ISSUE. (SEE PDF EVIDENCE). ALSO FOUND THE FOLLOWING: HTTPS://WWW.CARS.COM/ARTICLES/2013-2014-FORD-FUSION-HYBRID-C-MAX-HYBRID-TRANSMISSION-ISSUE-1420684957170/ WHILE I UNDERSTAND BEING OUT OF WARRANTY, ITS UNFORTUNATE THAT THERE HAS NOT BEEN A RECALL OR NOTICE TO OWNERS. TRANSMISSION ON C-MAX ARE NOT CHEAP. I WOULD EVEN BE WILLING TO MEET FORD HALF WAY ON A REPAIR. THIS TRANSMISSION ISSUE HAS MADE ME SERIOUSLY QUESTION FORDS COMMITMENT TO ITS CUSTOMERS AND THE QUALITY OF ITS PRODUCT.

THE 12-VOLT BATTERY WILL DIE WITHOUT WARNING OR REASON. NO LIGHTS LEFT ON, OR ANYTHING THAT MAY DRAIN THE BATTERY. THIS LEAVES YOU WITHOUT ACCESS TO YOUR CAR AS THERE ARE NO KEYS. PARKED THE CAR AT NIGHT, AND WOKE UP THE NEXT DAY TO A COMPLETELY DEAD CAR. AFTER GETTING A JUMP START, THE CAR WILL BE FINE FOR A MONTH OR TWO; BUT THEN HAVE THE SAME PROBLEM AGAIN. HAS HAPPENED AT LEAST 4 TIMES IN THE YEAR I HAVE OWNED THE CAR.

ON 12/20/2017 AT ABOUT 8:30 PM ON ROUTE 139 (HIGHWAY) EAST BOUND, AFTER STOPPING FOR A RED LIGHT, I TRIED TO ACCELERATE BUT THE VEHICLE PROPULSION SHUT OFF. NO WARNING LIGHTS OR ENGINE LIGHT CAME ON. I HAD TO PLACE GEAR IN PARK, AND RESTART VEHICLE. THIS HAPPENED AGAIN ON 12TH STREET IN JERSEY CITY, NJ BEFORE I WAS ABLE TO PARK LESS THAN A MILE AWAY. IN THE MORNING I WAS ATTEMPTING TO BRING IT TO WAYNE FORD AT 444 ROUTE 46, WAYNE , NJ 07470, WHEN THE VEHICLE SHUT OFF IN THE MIDDLE OF A INTERSECTION. ON ROUTE 1(HIGHWAY) IN JERSEY CITY, NJ. AGAIN I HAD TO PLACE VEHICLE IN PARK AND RESTART VEHICLE. THIS OCCURRED MULTIPLY TIMES BEFORE I FINALLY ARRIVED AT THE DEALERSHIP, FORTUNATELY THE VEHICLE ONLY STOPPED AGAIN ON LOCAL ROADS ANS NOT ON THE HIGHWAY OF ROUTE 46 OR ROUTE 3 WHICH I HAD TO USE TO GET TO THIS LOCATION.. I EXPLAINED TO THE REPAIR PERSON MY VEHICLE SHUT DOWN WHILE IN MOTION AS I PRESSED ON THE ACCELERATOR, ONCE WHILE TURNING, ALWAYS WHEN IN MOTION. ALSO ASKED THAT ALL RECALL ITEMS OF THIS VEHICLE BE CORRECTED AT THIS TIME TOO. AS OF THIS DATE 1/01/2018 WAYNE FORD HAS YET TO TELL ME WHAT THE PROBLEM IS OR WHEN MY VEHICLE WILL BE REPAIRED.

TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING 10 MPH, THE TRANSMISSION MADE AN ABNORMAL GRINDING NOISE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS-13704524-H7N0D5. NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

WHEN I STARTED MY CAR TO RETURN HOME FROM WORK, THE "STEERING WARNING" LIGHT CAME ON. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BACK OUT, I REALIZED THAT MY WHEEL WAS NEXT TO IMPOSSIBLE TO TURN. I TURNED THE CAR OFF AND RESTARTED IT WITH THE SAME RESPONSE. I CALLED FOR A TOW TO A DEALERSHIP AND AFTER THEY HAD THE CAR OVERNIGHT AND INTO THE NEXT AFTERNOON, WAS TOLD IT WOULD COST $1,400 TO REPLACE THE STEERING PUMP AND TO BALANCE AND REALIGN MY TIRES. THE REPAIR IS NOT UNDER WARRANTY AS IT IS 4 YEARS OLD AND HAS JUST OVER 52,000 MILES. THERE WAS NO INDICATION MY STEERING WAS ABOUT TO GO. MY CAR IS REGULARLY SERVICED AND MADE NO NOISES OR HAD ANY TROUBLES PRIOR TO THIS INSTANT FAILURE.

UNABLE TO DRIVE CARE DUE TO SUDDEN LOSS OF POWER STEERING (HAPPENED WHEN PARKED FOR JUST A FEW MINUTES -- WENT IN BUILDING TO PICK UP SON FROM DAYCARE, CAME OUT AND NO POWER STEERING WHEN I RESTARTED CAR). THIS HAS APPARENTLY BEEN A PROBLEM ON OTHER FORD MODELS OF THE SAME YEAR AND THERE ARE RECALLS FOR THOSE, BUT NOT FOR THE C-MAX. UNSURE IF THIS COULD HAPPEN WHILE DRIVING, BUT IT COULD BE CATASTROPHIC IF IT DID. CAR HAS 52000 MILES AND HAS BEEN DEALER MAINTAINED.

CMAX MELTING PLUG THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS IN MY GARAGE WHERE I PLUG THE CAR IN TO CHARGE. I PUT IN A DEDICATED 20 AMP LINE AND PLUG DUE TO THIS PROBLEM IN AUGUST. THE PLUG STILL BURNED AND MELTED. I HAVE PHOTOS OF THE OUTLET AND PLUG. I MADE FORD AWARE OF THE PROBLEM AND ADVISED VIA. FORD EV HELP LINE CASE # CAS-13607255. I AM TAKING THE CAR AND CHARGER INTO FORD ON MONDAY COMING 11/27/17. THIS PROBLEM WITH THE CORD HAS BEEN GOING ON SINCE 2013. I THOUGHT IT WAS MY PLUG. IT IS NOT.

CAR WILL NOT START AFTER BEING PARKED. AUTOMATIC DOOR OPENER DOES NOT WORK TO OPEN CAR. ONLY VALET KEY WILL OPEN CAR. ALL ELECTRICAL SYSTEMS ARE DEAD, THIS HAS HAPPENED MORE THAN 10 TIMES SINCE I PURCHASED THE CAR IN 2014. SUPPOSEDLY THIS PROBLEM HAS BEEN REPAIRED BY THE DEALERSHIP EACH TIME BY REPLACING THE BATTERY, REPLACING RELAY SYSTEMS, ETC. BUT IT CONTINUES TO RECUR. THERE IS NO PATTERN TO ITS OCCURRENCE BUT IS WELL KNOWN TO FMC.

43,500 MILES THE POWER STEERING HAS FAILED; IT BEGAN A FEW THOUSAND MILES AGO, WHERE IT WOULD INTERMITTENTLY NOT WORK AFTER STARTING THE CAR, BUT THEN WITHIN A FEW MINUTES IT WOULD BEGIN WORKING. NOW IT HAPPENS MORE FREQUENTLY FOR LONGER. DEALER SERVICE HAS REVIEWED AND HAS DETERMINED THE (EST.) $2000 PARTS NEED REPLACING.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT HEARD AN ABNORMAL GRINDING NOISE IN THE GEARS OF THE VEHICLE. THE CONTACT INFORMED SONORA FORD (13254 MONO WAY, SONORA, CA 95370; 209-532-5593), BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SHOULDER OF THE BRIDGE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO VERACOM FORD (790 SAN MATEO DRIVE, SAN MATEO, CA 94401; 650-340-7199) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 13370483. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

FOR THE PAST COUPLE MONTHS THE STEERING SOUNDED LIKE IT NEEDED LUBRICATION, BUT I COULDN'T FIND ANY LUBRICATION POINTS EVERYTHING IS SEALED, THEN THE OTHER DAY WHILE MY WIFE WAS DRIVING THE STEERING WENT OUT AND A WARNING MESSAGE APPEARED SERVICE POWER STEERING ASSIST NOW AND THE STEERING WHEEL LOCKED UP ( IT WOULD ONLY GO STRAIGHT NOT RIGHT OR LEFT) LUCKILY SHE WAS GOING INTO A TURN WITH A TURN OUT NEXT TO IT SO SHE COULD GET IT STOPPED. SHE RE STARTED THE CAR AND HAD MANUAL STEERING AND GOT THE CAR HOME. LATER I STARTED IT GOT THAT MESSAGE AND AN ADVANCE TRAC WARNING AND COULDN'T TURN THE STEERING WHEEL AFTER MOVING FORWARD AND BACKWARD A FEW TIMES AND RESTARTING THE CAR SEVERAL TIMES I WAS ABLE TO DRIVE IT TO MY MECHANIC WHO EXPERIENCED THE SAME PROBLEMS AND SUGGESTED WE TAKE IT TO A FORD DEALERSHIP. SO WE LOADED IT ON A CAR DOLLY AND TOWED IT 60 MILES TO THE NEAREST DEALERSHIP AND RECOMMENDED A $2400. REPAIR REPLACING THE POWER STEERING ASSEMBLY THE CAR HAS AROUND 75000 MILES ON IT AND IS ONLY 4 YEARS OLD. I HAVE READ ONLINE THAT FORD HAS HAD RECALLS FOR THE POWER STEERING ASSEMBLY FOR 2013 CAR BUT NOT THE C-MAX. PLEASE HELP BEFORE SOMEONE DIES.

UPON BRAKING, THE CAR HAS LURCHED FORWARD ON SEVERAL OCCASIONS, ALMOST REAR ENDING OTHER CARS, HAPPENS IN ALL KINDS OF WEATHER, ROAD SURFACES, INTERMITTENT BUT HAPPENS PROBABLY AT LEAST 3 TIMES PER WEEK. ALSO, WHEN STOPPED AND ACCELERATING, THE CAR HAS A HESITATION ISSUE LIKE NO FUEL GETS TO IT FOR A MOMENT AND THAT HAS HAPPENED 3 TIMES IN THE LAST WEEK AS WELL AS SEVERAL MONTHS AGO

I HAVE HAD A CONTINUAL PROBLEM WITH MY CAR BATTERY GOING DEAD. IT HAPPENS RANDOMLY EVERY 4 OR 5 MONTHS. I USE MY CAR EVERY DAY, THE BATTERY DRAINS OVERNIGHT. THE BATTERY TESTS FINE AT THE FORD DEALER. THIS LAST TIME THE BATTERY DIED, WE TRICKLE CHARGED IT AND AFTER GAINING BACK POWER NOTICED WE LOST ALL POWER FUNCTIONS TO ALL DOORS ON OUR VEHICLE. AFTER A WEEK OF DIAGNOSIS AT THE FORD DEALER IT WAS DETERMINED THAT TWO OF THE DOOR MODULES WENT OUT AT THE SAME TIME. FORD ORDERED NEW MODULES AND ONE CAME TO THEM DEFECTIVE. I HAVE TO GO IN YET AGAIN NEXT WEEK TO HAVE THEM CHANGE OUT THAT MODULE FOR LACK OF THE AUTO UP FEATURE. I THINK FORD HAS A PROBLEM WITH THESE MODULES, I THINK THEY ARE CAUSING THE BATTERY TO DRAIN OVERNIGHT, AND LEADING TO EXPENSIVE DIAGNOSTIC/REPAIRS BILLS AT THE VEHICLE OWNERS EXPENSE. THIS ISSUE IS NOT CAUSED BY A VEHICLE OWNER, THIS IS FAULTY PARTS FROM FORD. I AM NOT CONFIDENT THAT THE NEW OEM PARTS WILL LAST LONG, THIS PROBLEM NEEDS TO BE CORRECTED. MY 2013 FORD CMAX ONLY HAS 48K MILES AND IS TAKEN CARE OF AND MAINTAINED REGULARLY.

CAR GOES DEAD AND 12-VOLT BATTERY IS BEING DRAINED BECAUSE FAULTY COMPUTER PROGRAMMING LEAVES ELECTRICAL MODULES ON EVEN WHEN THE CAR IS TURNED "OFF." UNCLEAR IF ITEMS THAT REMAIN ELECTRICALLY "HOT" POSE DIRECT SAFETY PROBLEMS, BUT CONSUMERS RISK BEING UNABLE TO START/RESTART THE CAR IN EMERGENCY OR NORMAL SITUATIONS. FORD DECLINES TO PAY FOR REPROGRAMMING THIS FAULTY DESIGN BEYOND THE NORMAL WARRANTY TIME (EVEN WHEN THE CAR IS COVERED BY A FORD EXTENDED "PREMIUM" WARRANTY). IN MY CASE, THE CAR WAS PARKED AT MY HOME AND THE BATTERY FAILED - TWICE IN A FEW WEEKS - OVERNIGHT IN WARM SUMMER WEATHER. I URGE YOU TO EXAMINE WHAT SYSTEMS ARE BEING LEFT ON AND TO URGE OR REQUIRE FORD TO CORRECT ITS DESIGN DEFICIENCIES. THANKS.

WHILE DRIVING, THE CAR WILL SUDDENLY STOP RUNNING. AN WARNING LIGHT COMES ON SAYING"STOP SAFELY NOW". BRAKES AND STEERING ARE NOT AFFECTED SO I CAN PULL OVER TO THE SIDE. ONCE THE CAR IS TURNED OFF AND THEN RESTARTED IT WILL RUN NORMALLY.

MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS.

OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS)

REAR (HATCHBACK) LATCH FAILS TO RELEASE RESULTING IN A DOOR WILL NOT OPEN CONDITION. BECAUSE THE LATCH RELEASE WAS ACTIVATED, DRIVING OR ROAD VIBRATION MAY CAUSE THE DOOR TO OPEN UNEXPECTEDLY AND EJECT CARGO WHILE THE VEHICLE IS IN MOTION. HATCHBACK FAILS TO OPEN AFTER ELECTRONIC RELEASE IS ACTIVATED AND MUST BE "JIGGLED" TO OPEN. HATCHBACK LATER OPENED WHEN THE VEHICLE WAS IN MOTION. REAR DOOR IS NOT COVERED BY NHTSA CAMPAIGN NUMBER: 16V643000.

TODAY, I WAS PARKED ON THE SIDE OF THE ROAD IN A RESIDENTIAL AREA WITH THE ENGINE TURNED OFF. I CHECKED MY PHONE, ANSWERED A TEXT, AND THEN STARTED THE CAR. AS SOON AS I STARTED THE CAR, THE CAR ROLLED BACKWARD - EVEN WHEN I HAD MY FOOT COMPLETELY PRESSED VERY HARD ON THE BRAKE PEDAL (I PANICKED BECAUSE HAVING MY FOOT ON THE BRAKE DID NOT PREVENT ME FROM ROLLING BACKWARD). THE CAR DID NOT STOP ROLLING BACKWARD UNTIL I HIT THE CEMENT BARRIER ON THE CURB, BECAUSE IT PREVENTED ME FROM CONTINUING TO ROLL BACKWARD. I WAS THEN ABLE TO PUT THE CAR IN DRIVE AND THEN I DROVE OFF. THIS IS THE FIRST TIME THAT IT HAS HAPPENED. THE STREET I WAS ON WAS SLIGHTLY AT AN INCLINE - IT WAS NOT A STEEP HILL BUT THERE WAS A SLIGHT INCLINE.

TL* THE CONTACT OWNED A 2013 FORD C-MAX. WHILE DRIVING 60 MPH, THE SERVICE ADVANCE TRACK INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE CRASHED INTO A DIVIDER. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT SUSTAINED INJURIES TO THE LEFT KNEE AND LOWER BACK, AND BURNS TO THE FOREARM. THE PASSENGER SUSTAINED A SPRAINED LEFT ANKLE AND WRIST, AND BURNS TO THE RIGHT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

CAR STOPPED WORKING WHILE IN MOTION ON BUSY STREET DUE TO SPONTANEOUS TRANSMISSION FAILURE. THIS FAILURE IS THE SUBJECT OF AT LEAST THREE FORD TSB'S. I HAD NOT RECEIVED ANY NOTIFICATIONS FROM FORD REGARDING THESE PROBLEMS.

2013 CMAX SHOULD BE INCLUDED IN THE 2014 CMAX STEERING BOX RECALL. SAME ISSUE IS HAPPENIG... LOSS OF POWER STEERING, HARD TO CONTROL AT TIMES, CAR WOBBLES WHEN SWITCHING LANES.

STEERING HAS BEEN HARD TO CONTROL. PROBLEM STARTED WHEN SWITCHING LANES - WE NOTICED A WOBBLE WHEN GOING FROM ONE LANE TO ANOTHER. TURNING THE WHEEL AT LOW SPEEDS YOU CAN CLEARLY HEAR GRINDING / SLIPPING IN THE STEERING COMPONENTS. FEEDBACK TO THE WHEELS HAS BEEN INCREASINGLY MORE JERKY. TODAY, POWER STEERING COMPLETELY WENT OUT. THIS APPEARS TO BE A PROBLEM MANY ARE HAVING WITH MANY COMPLAINTS ON THIS WEBSITE AND OTHERS. FORD SHOULD COVER THIS ISSUE AS A RECALL BECAUSE LOSING STEERING CONTROL ON THE HIGHWAY WOULD BE EXTREMELY DANGEROUS TO OWNERS OF THE 2014 C-MAX AS WELL AS OTHERS ON THE ROAD.

WHEN VEHICLE IS LOCKED, WINDOWS WILL ROLL DOWN BY THEMSELVES.

A GRINDING, WHINING NOISE DEVELOPED AT ABOUT 66,000 MILES. BECAUSE IT WAS A ROAD NOISE AND I WAS TOLD BY THE DEALERSHIP THAT I WOULD SOON NEED NEW TIRES, I REPLACED THE TIRES. THE NOISE CONTINUED AND I WENT BACK TO THE TIRE DEALER WHO INSPECTED THE CAR AND INFORMED ME THAT THE DRIVER'S SIDE REAR WHEEL BEARING NEEDED REPLACEMENT. I REPLACED THE WHEEL BEARING AND NO MORE NOISE. I WAS TOLD IF I CONTINUED DRIVING WITH THAT PART I WOULD HAVE SHORTLY LOST MY WHEEL AND THE CAR WOULD HAVE BEEN OUT OF CONTROL.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE REAR INTERIOR PASSENGER SIDE DOOR PANEL WAS LOOSE AND CAUSED THE DOOR NOT TO OPEN CORRECTLY. THE DEALER DIAGNOSED THAT THE DOOR PANEL NEEDED REPLACEMENT. THE FAILURE MILEAGE WAS 40,000.

VECHILE AND ELECTRICAL COMPONENTS DO NOT SHUT OFF WHEN IGNITION IS TURNED OFF AND KEY REMOVED. RADIO VOLUME CAN NOT BE TURNED DOWN CREATING A DISTRACTION WHILE DRIVING. CAR BATTERY DEAD AFTER SEVERAL HOURS. NHTSA CAMPAIGN ID #: 15V436000 IS FOR SAME PROBLEM ON LIKE CARS, BUT NOT FOR THIS PARTICULAR MANUFACTURING DATE. (NOT A VECHILE CONDITION, BUT AS LUCK WOULD HAVE IT, I WAS STRANDED IN BELOW FREEZING BLIZZARD CONDITIONS)

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. WHILE DRIVING 70 MPH, THE STOP VEHICLE NOW INDICATOR ILLUMINATED. THE VEHICLE BEGAN TO LOSE POWER AND SLOWED TO A STOP WITHIN 200 YARDS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,163. UPDATED 05/16/17*LJ UPDATED 05/26/2017 *JS

LEFT REAR PASSENGER SEAT BELT WILL NOT BUCKLE. WILL NOT LOCK. GRANDSON USE TO SIT IN THAT POSITION.

FORD HAS YET TO PROVIDE DEALERS WITH PARTS TO REPAIR RECALLED DEFECTIVE DOOR LATCHES IN THIS VEHICLE. THE RECALL NOTICE SAYS FORD HAS KNOWN ABOUT THIS ISSUE SINCE AT LEAST FEBRUARY 2015 - NEARLY TWO YEARS AGO - AND ISSUED THE FORMAL RECALL NOTICE IN SEPTEMBER 2016. ARE THEY MAKING ANY EFFORT TO RESOLVE THIS? IT WOULD SEEM A MECHANICAL FIX LIKE THIS SHOULD NOT TAKE MONTHS OR YEARS TO RESOLVE - ESPECIALLY ON A CAR WHICH HAS HAD RELATIVELY LIMITED SALES. I HOPE YOU WILL CHECK ON THIS AND URGE FORD TO PROMPTLY MAKE THE PROMISED FIX.

I DRIVE WITH MY CMAX ENERGI APPROXIMATELY 10 MILES WITH IN WINTER WITH HEAT SET TO 68F. PARKED AT DESTINATION AND RESTARTED APPROXIMATELY 2 HOURS AFTER. WHILE IN TRANSIT TO DESTINATION AN ORANGE WRENCH DISPLAYED ON VEHICLE. NO ISSUE OCCURRED. UPON RESTARTING A RED TRIANGLE ALONG WITH WRENCH DISPLAYED UPON ATTEMPTING TO START. THE VEHICLE DID NOT START. I HAD IT TOWED TO DEALERSHIP.

12 VOLT BATTERY KEEPS GOING DEAD RENDERING CAR INOPERABLE AND STRANDING DRIVER. CAR HAS BEEN RETURNED TO DEALER SEVERAL TIMES AND PROBLEM HAS NOT BEEN FIXED.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE DOOR LATCH FAILED AND THE DOOR WAS DIFFICULT TO OPEN AND CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE DEALER AND MANUFACTURER WERE CALLED ON MULTIPLE OCCASIONS AND STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE REAR HATCH BECOMES UNLATCHED WHEN A BUMP IN THE ROAD, EVEN A SMALL RAISED ONE, IS DRIVEN OVER. I HAVE INFORMED THE LOCAL DEALER OF THIS. THE HATCH DOOR DOES NOT FULLY UNHINGE TO OPEN.

WE PURCHASED THIS CAR USED IN SEPTEMBER, 2016 AND IT HAD 33,000 MILES ON IT. ONE WEEK AFTER WE BOUGHT IT WE RETURNED TO THE CAR FROM DINNER AND FOUND IT WOULDN'T START. HAD IT JUMPED AND CONTINUED ON OUR WAY. ONE WEEK AGO WE WENT TO START THE CAR AFTER IT SAT IN THE DRIVEWAY OVERNIGHT AND THE SAME THING: BATTERY WAS DEAD. WE HAD IT JUMPED. THIS MORNING, AFTER SITTING IN THE DRIVEWAY OVERNIGHT, IT WOULDN'T START AGAIN, BATTERY DEAD. THIS IS THE THIRD TIME IN JUST OVER A MONTH OUR BATTERY HAS GONE DEAD. THIS SITE IS FULL OF REPORTS OF THIS HAPPENING, AND FORD DEALERS ARE UNABLE TO FIX THE PROBLEM. WHY HASN'T THIS CAR BEEN RECALLED? FORD NEEDS TO OFFER REPLACEMENT VEHICLES TO ANYONE UNFORTUNATE ENOUGH TO HAVE PURCHASED ONE OF THESE LEMONS.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. WHEN CHARGING THE VEHICLE, THE OUTLET LOCATED IN THE WALL MELTED AND THE SIDE OF THE CORD USED TO CHARGE THE VEHICLE, WHICH PLUGGED INTO THE WALL, ALSO MELTED. THE VEHICLE WAS UNABLE TO BE CHARGED. THE DEALER WAS INFORMED OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

DRIVING ON I-40, ABOUT 150 MILES FROM MY DESTINATION ON JULY 31, 2016, THE "SERVICE POWER STEERING SOON" LIGHT CAME ON IN THE CAR. I FINISHED THE DRIVE HOME WITH NO PROBLEM AND TURNED THE CAR OFF TO UNLOAD IT. WHEN I RE-STARTED IT, THE CAR REPORTED A COMPLETE STEERING FAILURE, AND THE POWER STEERING ASSIST SIMPLY QUIT. I LOOKED ONLINE AND SAW THAT THIS HAS BEEN A CONSISTENT PROBLEM WITH THE FORD STEERING SYSTEM IN THE C-MAX AND OTHER MODELS. I ARRANGED TO HAVE THE ISSUE EXAMINED & REPAIRED AT MY LOCAL FORD DEALER. I DROVE THE CAR THERE, WITH EXTENSIVE EFFORT REQUIRED TO TURN THE WHEEL. THE DEALER DETERMINED THAT THE STEERING UNIT HAD FAILED, WITH APPROXIMATELY 35,000 MILES ON THE VEHICLE. MY COST WAS APPROXIMATELY $1880, AND I DO HAVE THE RECEIPT. FORD REFUSED TO ACKNOWLEDGE THIS AS A MANUFACTURER'S DEFECT AND I WAS FORCED TO PAY THE FULL AMOUNT. I BELIEVE THIS KNOWN DEFECT CREATES AN UNSAFE SITUATION. 1. FORD SHOULD BE HELD RESPONSIBLE TO FIX THIS DEFECT AS IT IS FAR MORE COMMON THAT ACCEPTABLE, AND 2. THEY SHOULD CHANGE WHAT HAPPENS TO A CAR WHEN THE PROBLEM IS DETECTED. HAD I NOT HAD A LOT OF STRENGTH, I COULD HAVE GOTTEN INTO AN ACCIDENT TRYING TO GET IT IN FOR REPAIR. THE SYSTEM WORKED JUST FINE FOR 150 MILES, SO THERE WAS NO REAL ISSUE STOPPING THE STEERING ASSIST...UNTIL I TURNED IT OFF AND THEN THE CAR DISABLED ITS STEERING. FORD SHOULD NOT BE ALLOWED TO LET THE CAR CONTINUE TO DRIVE AFTER THE CAR SELF-DISABLES ITS POWER STEERING. IT WAS ONLY SELF-DISABLED AFTER I SHUT IT OFF, SO IT WAS ACTUALLY STILL SAFELY DRIVEABLE, BUT THE CAR'S COMPUTER APPARENTLY DECIDED TO CREATE THE DANGEROUS SITUATION BY SHUTTING OFF THE EPAS SYSTEM COMPLETELY, YET LEAVE THE CAR DRIVABLE. PLEASE INVESTIGATE THIS FAILURE AND COMPEL FORD TO ADDRESS THE STEERING UNIT FAILURE ISSUE AND REIMBURSE THOSE OF US WHO HAVE BEEN FORCED TO PAY FOR THE REPAIR.

THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR (FORD PART NO. FM58-10B706AC) IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND THE PLUG HAS LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS ON MY HOUSE WHERE I PLUG THE CAR IN TO CHARGE. PHOTOS OF THE MELTED CORD AND OUTLET BURN MARKS ARE ATTACHED. THERE IS A DESIGN FLAW IN THAT THE CONTROL UNIT BUILT INTO THE CORD IS TOO HEAVY AND PULLS THE PRONGS FROM THE OUTLET AND IF A PRONG IS ONLY PARTIALLY PLUGGED INTO THE OUTLET IT DRAWS MORE CURRENT THAN THE CORD CAN HANDLE. FORD IS AWARE OF THE PROBLEM AND ADVISED (FORD EV HELP LINE 1-800-392-3673) THAT THE CORD SHOULD NOT BE LEFT HANGING IN MID-AIR AND NEEDS TO BE PROPPED UP WHEN PLUGGED IN. THOSE INSTRUCTIONS ARE NOT IN THE OWNERS MANUAL OR ON THE CORD, NOR WERE THEY COMMUNICATED TO CMAX ENERGI OWNERS. FORD ASSERTS THAT THE CORD IS NOT COVERED BY ITS EXTENDED 8-YEAR, 80,000 MILE WARRANTY FOR ELECTRICAL COMPONENTS FOR THE CMAX ENERGI, SO THIS PART IS NOW OUT OF WARRANTY. IT IS VERY EXPENSIVE (I WAS QUOTED $975 BY FORD TO REPLACE THE CORD). THUS IT IS HIGHLY LIKELY THAT OWNERS WILL DEFER REPLACING THE CORD AND KEEP USING IT, BECAUSE IT STILL WORKS EVEN THOUGH THE PLUG IS PARTIALLY MELTED. THIS CORD IS HIGHLY LIKELY TO RESULT IN FIRES AND MAY BE RESPONSIBLE FOR THE TWO CMAX ENERGI GARAGE FIRES IN FLORIDA I READ ABOUT IN THE PRESS LAST MONTH. I AM HAPPY TO PROVIDE MORE INFORMATION IF YOU WANT TO CONTACT ME.

THE FORD EV CHARGE CORD (FORD PART NO. FM58-10B706AC) THAT CAME WITH MY 2013 CMAX ENERGI DRAWS TOO MUCH CURRENT AND IS A FIRE HAZARD. I JUST FILED A VEHICLE COMPLAINT (NO. 10904811) WITH PHOTOGRAPHS OF THE MELTED CORD AND BURN MARKS ON MY OUTLETS, DESCRIBING THE HAZARD IN DETAIL. IT IS LIKELY THAT THIS CORD OR A SIMILARLY DESIGNED CORD IS USED WITH THE FORD FOCUS ENERGI AND FORD FUSION ENERGI SO THIS HAZARD SHOULD BE INVESTIGATED AS AN EQUIPMENT DEFECT AND NOT JUST A VEHICLE DEFECT.

WHILE DRIVING ON AN INTERSTATE AT NIGHT AT 70MPH THE CAR TURNED OFF ITS PROPULSION SYSTEM WITHOUT WARNING. A RED WARNING INDICATOR CAME ON STAYING STOP SAFELY NOW. MY WIFE WAS ABLE TO PULL TO THE SIDE OF THE INTERSTATE. SHE TURNED THE CAR OFF AND IT RESTARTED. THE NEXT DAY SHE DROVE IT TO THE SUPERMARKET. ON THE 2 MILE DRIVE HOME IT STOPPED MULTIPLE TIMES WHILE THE CAR WAS IN MOTION JUST LIKE IT HAD ON THE INTERSTATE. THIS SEEMS VERY SIMILAR TO THE PROBLEMS THAT LED TO A RECALL ON THE FORD FOCUS ELECTRIC, WHICH WAS MADE IN THE SAME PLANT AT THE SAME TIME IN 2013: HTTP://INSIDEEVS.COM/FORD-FOCUS-ELECTRIC-SHUTDOWN-PROBLEMS-WHILE-DRIVING-GET-OFFICIAL-AS-NHSTA-INVESTIGATES/.

POWER STEERING FAILED WHILE DRIVING ON A 70MPH HIGHWAY. NO WARNING OR INDICATION. THE STEERING JUST CUT OUT. I WAS TRAVELLING WITH MY 2 YEAR OLD SON IN THE BACK WHEN I BASICALLY LOST ALL CONTROL OVER THE CAR. IT WAS NEAR IMPOSSIBLE TO NAVIGATE TO THE SIDE OF THE ROAD. I HAD TO STOP THE VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. A GENTLEMAN HAD TO STOP AND HELP ME GET THE CAR TO THE SHOULDER. THE CAR IS THREE YEARS OLD AND WE WERE TOLD THE POWER STEERING IS SHOT. WE WILL HAVE TO HAVE IT REPLACED AND IT WILL COST $1,700.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER; THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

S10 APPROPRIATE HANDLING- COPY OF A LETTER ADDRESSED TO THE ADMINISTRATOR REGARDING TAKATA AIRBAGS. *SMD

TO WHOM IT MAY CONCERN, SOMEWHAT NORMALLY ON LONG CAR RIDES(NORMALLY ON THE HIGHWAY) THE CAR HAS A ELECTRICAL SHORT, CAUSING THE CAR TO USE UP ALL THE EV MILES IT HAS STORED. MEAN WHILE THE CAR STARTS TO SMELL LIKE BURNING ELECTRICAL, NO SMOKE IS SEEN BUT SMELL IS THERE. WHEN THE CAR IS PARKED AFTER THE ACCIDENTS , THE CAR GOES BACK TO NORMAL. THESE ACCIDENTS HAS HAPPEN OVER 10 TIMES, OVER THE PAST 2 YEARS. WE HAVE TOKEN THE CAR TO THE DEALER AT LEAST 4 TIMES FOR THIS PROBLEM AND NOTHING GETS FIXED. I THINK ALL THAT IS DONE IT RESETTING THE ELECTRICAL, YET THE PROBLEM CONTINUES AND BEEN HAVING MORE ELECTRICAL ISSUES. PROBLEMS WITH MY FORD MOBILE, RADIO NOT TURNING OFF AND SCREENS BLINKING.

MY CAR FAILED TO START FOR 2 CONSECUTIVE DAYS AFTER NON-OPERATION OVERNIGHT AND WHEN I TOOK THE DEALERSHIP THEY SAID THEY NEED TO PERFORM A TSB 15-0089, SINCE MY CAR WAS OUT OF WARRANTY LESS THAN 2 MONTHS, FORD SAID I NEED TO PAY $1500 TO FIX THIS ISSUE. BASED ON RESEARCH THIS ISSUES SEEMS TO AFFECT MULTIPLE VEHICLES IN THIS CATEGORY AND FORD IS NOT OWNING UP TO FIXING THIS ISSUE THAT IS AFFECTING THESE CARS.

DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".

I'VE HAD MULTIPLE INCIDENCES OF A "BUCKING FORWARD" OF MY CAR WHEN BRAKING ON ROUGH ROAD OR BRAKING AND TURNING RIGHT WHEN THERE MAY BE UNEVEN ROAD OR POTHOLE NEAR REAR TIRES. I'VE BROUGHT IT FOR SERVICING , THEY ARE STUMPED BUT HAVE SUGGESTED MAY INVOLVE ABS. RECENTLY, MY ABS LIGHT WENT ON, INDICATING MY SYSTEM TURNED ITSELF OFF. I WAITED 2 HOURS TO BE TOLD THAT SOMETHING WRONG WITH SENSOR BACK TIRE WHICH IS READING THAT ITS GOING 250MPH. THEY HAVE TO ORDER PART, I HAVE TO WAIT ANOTHER 2HRS FOR THE REPAIR AND WAS TOLD IT WOULD COST ME $200 AS ITS NOT PART OF POWERTRAIN WARRANTY. I THINK THESE THINGS ARE ALL RELATED AND HAVE TOLD THE SERVICE DEPT I PREDICT THIS WOULD BE THE NEXT RECALL. THEY ARE BRUSHING IT OFF, BUT IF ANYONE WAS IN FRONT OF MY CAR WHEN IT "BUCKED" FORWARD, THEY COULD HAVE BEEN INJURED. I REPORTED THE RECALL FOR DEAD BATTERY ISSUE MULTIPLE TIMES, WAS DISMISSED BY THE SERVICE DEPT AND LATER THAT BECAME A RECALL. PLEASE LOOK INTO THIS COMPLAINT. THANK YOU. I'M SERIOUSLY CONSIDERING GETTING RID OF THIS CAR. ENOUGH IS ENOUGH.

I RECEIVED A RECALL FROM FORD NHTSA RECALL NUMBER 14V597 FORD RECALL NUMBER 14S21 ON SEPTEMBER 25, 2014 IT HAS BEEN A YEAR NOW AND FORD HAS NOT PROVIDED THE PARTS. IS NOT A YEAR SUFFICIENT TIME TO SUPPLY THE PARTS AND REPAIR MY CAR?

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY "REGULAR" BATTERY DIED AND NEEDED TO BE JUMP STARTED ON 16 JUL 14. I NOTED THAT MY CLOCK/DATE ON THE DASHBOARD HAD STOPPED WORKING AT THE SAME TIME. THE DEALERSHIP CHECKED THE COMPUTER BUT DIDN'T FIND THE CAUSE. THE SAME THING OCCURRED ON 16 NOV 14. THIS TIME THE COMPUTER SHOWED THAT THE BATTERY WAS BAD, AND THE DEALERSHIP REPLACED IT UNDER THE WARRANTY. I AM A VERY LOW MILEAGE DRIVER. I WAS VERY CAREFUL TO MAKE SURE THAT THE CAR WAS LOCKED AND ELECTRICAL ACCESSORIES WERE SHUT OFF AFTER THE JULY INCIDENT.

CAR WOULD NOT START. ALL ELECTRICAL FUNCTIONS NOT WORKING. THIS IS THE 2ND TIME IN 9 MONTH THIS HAS OCCURRED. BOTH TIMES THE CAR HAD TO BE JUMP STARTED. THE DEALER SAID THAT THE CAR IS NOT DRIVEN ENOUGH IN GASOLINE MODE SO THE BATTERY BECOMES DRAINED AND NEEDS TO BE RECHARGED. DEALER CLAIMS THERE IS NO OTHER REASON FOR THIS HAPPENING. I HAVE NOTICED THAT OTHER PEOPLE HAVE REPORTED THE SAME PROBLEM ON THIS WEBSITE. ISN'T THE PURPOSE OF BUYING A HYBRID VEHICLE TO SAVE FUEL AND DRIVE IN HYBRID MODE AS MUCH AS POSSIBLE? THIS SITUATION MAKES THE CAR EXTREMELY UNRELIABLE. PLEASE HELP FIND THE REASON.

ON 4-1-2015, AT APPROXIMATELY 1PM, WHILE TRAVELING WEST ON HIGHWAY 702 IN PIERCE COUNTY WASHINGTON IN MODERATE TO HEAVY RAIN I SWITCHED THE WINDSHIELD WIPERS FROM INTERMITTENT TO THE LOW CONTINUOUS SPEED. ANTICIPATING THE HEAVY WASH FROM AN ONCOMING FULLY LOADED LOGGING TRUCK I SWITCHED THE WIPERS TO THE HIGH SPEED AND THE WIPERS FROZE IN PLACE JUST AS I REACHED THE LOGGING TRUCK. FORTUNATELY THEY RESTARTED WHEN I SWITCHED THEM BACK TO THE LOW CONTINUOUS SPEED. I CONTACTED THE DEALER, KORUM FORD IN PUYALLUP, WA AND ARRANGED FOR A SERVICE CALL THE NEXT DAY 4-2-2015. THE FORD SERVICE DEPARTMENT ADVISED THAT THE WIPERS FAILED BECAUSE OF DAMAGE TO THE WIRING THAT GOES TO THE MODULE THAT CONTROLS THE WIPER'S HIGH SPEED. THEY ALSO ADVISED THAT THE DAMAGE WAS DONE BY MICE AND SHOWED ME THE CHEWED MARKS ON THE PLASTIC COVER AND SOME MOUSE DROPPINGS. THEY ALSO SHOWED ME THE SHREDDED INSULATION LINING ON THE UNDERSIDE OF THE ENGINE HOOD. THE SERVICE TECHNICIAN ADVISED THAT FORD USES SOY IN THE INSULATION AND THAT ATTRACTS THE MICE. WHEN I PICKED UP THE VEHICLE ON 4-11-2015 THE SERVICE ADVISOR SHOWED ME WHERE TO PUT CAYENNE PEPPER TO DISCOURAGE THE MICE FROM EATING THE WIRE INSULATION. I CONTACTED FORD AND THEY DID NOT HAVE ANY SUGGESTIONS ON HOW TO PREVENT FURTHER DAMAGE AND REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THE COST OF THE DAMAGE. IT SHOULD BE NOTED THAT IF I HAD NOT BEEN ON A FAMILIAR STRAIGHT ROAD I WOULD HAVE BEEN HEAD-ON WITH A LOADED LOGGING TRUCK. I GUESS I'M FORTUNATE THAT IT ONLY COST ME $2,324.73 INSTEAD OF MY LIFE. FORD NEEDS TO COME UP WITH A METHOD OF PREVENTING RODENT DAMAGE CAUSED BY THEIR USE OF SOY IN THE WIRE INSULATION AND THEY MUST ADVISE OWNERS OF THE RISK OF DAMAGE BY RODENTS AND THEY SHOULD NOT CHARGE CUSTOMERS THOUSANDS OF DOLLARS TO FIX THEIR MISTAKE. *TR

WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSITION THE GEARSHIFT JUST PAST THE DRIVE MODE, THE PROBLEM STOPS. IN OTHER WORDS, WHEN THE GEAR SHIFT IS SET JUST PAST PARK, THE CAR NEVER LOSES POWER. WHEN I TOOK THE CAR IN FOR REPAIR IN JANUARY 2015, I WAS TOLD THAT THE GEARSHIFT WAS NOT COVERED BY THE WARRANTY AND FURTHERMORE THE PART IS NOT AVAILABLE UNTIL THE BEGINNING OF MARCH (IT'S ON BACKORDER). *TR

WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF TODAY THEY CAN'T FIND ANYTHING WRONG. I AN AFRAID TO DRIVE THIS CAR EVEN THOUGH I LIKE IT VERY MUCH. *TR

PARKED. STARTED CAR, PUT IN REVERSE. CAR SURGED BACKWARD AT A VERY FAST SPEED. LUCKILY I HAD MY FOOT ON THE BRAKE. 2ND INCIDENT 2-27-15. PULLING INTO PARKING PLACE. APPROXIMATELY 2 MPH. REMOVED FOOT FROM ACCELERATOR TO APPLY BRAKE. CAR SURGED FORWARD AT A VERY FAST SPEED AND HIT A CEMENT/METAL POLE AT THE FRONT OF THE PARKING SPACE. LUCKY IT WASN'T A PERSON OR ANOTHER CAR. DEALER SAYS THEY CHECKED CAR AND NO PROBLEMS. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

BATTERY FAILS TO CHARGE ON EARLY MODEL 2013 C-MAX SES. FORD RECOGNIZES PROBLEM AND HAS APPLIED 3 FIRMWARE UPDATES WHICH DO NOT WORK. BLAMES PROBLEM ON LOW-MILEAGE DRIVERS. YET PROBLEM HAS OCCURRED AFTER 2 PREVIOUS DAYS OF LONG DISTANCE DRIVING AND IN BOTH HOT AND COLD WEATHER. NO LONGER OWN THE CAR BECAUSE IT COULD HAVE LEFT MY WIFE OR ME STRANDED. *TR

ATTEMPTING TO SLOW DOWN THE CAR ACCELERATED INSTEAD CAUSING ANOTHER VEHICLE TO BE STRUCK. ENDED UP IN A NEIGHBORS FRONT YARD 2 FEET AWAY FROM BRICK WALL BEFORE IT FINALLY CAME TO A HALT. WAS ABLE TO DRIVE CMAX HOME WITHOUT FURTHER INCIDENT AND INTENDED TO TAKE CAR IN FOR SERVICE ON 1/21/2015. ON 1/20/2015 UNABLE TO UNLOCK WITH REMOTE. THEN UNABLE TO GET CAR STARTED AND HAD TO BE TOWED IN. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.

HI ON THE 11/19/2014 AROUND 2:30 MY WIFE AND HER MANAGER AT WORK WE WAS GOING TO MEET UP WITH CLIENT . THE OFFENDED VEHICLE BREAK THE STOP SIGN AND HIT MY VEHICLE FROM THE RIGHT SIDE AND MY CAR SPIN AND FACE THE OPPOSITE DIRECTION FOR THE TRAFFIC .COMPLETELY DISABLED MY VEHICLE I CALLED THE POLICE .I WAIT TILL THE POLICE COME AND WE MAKE THE REPORT . I START FEEL PAIN ON MY NECK AND MY HEAD AND MY BACK SO THEY DO AN EX RAY FOR ME AND ALL THIS HAPPEN BECAUSE THE AIRBAG DID NOT OPEN THE SECOND DAY I RECEIVE LATTER RECALL ABOUT THE AIRBAG AND AFTER THAT I FIND MY SELF PREGNANT SO NOW THE BABY MAY BE INFECTED . SO ON MY THINKING THIS CAR IS NOT SAFETY BECAUSE THIS IS THE THIRD TIME THE DO RECALL FOR THIS MODAL

TOOK MY CAR FOR SERVICE, DEFECTIVE TRUNK LID RELEASE MECHANISM AND RECALL 14S04. SERVICE DONE. TRUNK DONE BUT AGAIN NOT WORKING - THIS THE 3RD ATTEMPT THAT HAS FAILED. I WAS TOLD BY SERVICE DEPT THAT RECALL DID NOT REQUIRE ATTENTION. I AM DISSATISFIED WITH RIVERTOWNFORD IN COLUMBUS, GA, AND WISH TO REGISTER THEIR INEPTITUDE IN HANDLING POTENTIALLY SERIOUS SAFETY MATTERS. *TR

UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TRIPS, LOOSING NAVIGATION. TWICE WITH A FATAL SOFTWARE ERROR MESSAGE AND COMPLETE LOSS OF NAVIGATION, RADIO, CLIMATE CONTROL FOR SEVERAL DAYS. THEN MYSTERIOUSLY STARTS WORKING AGAIN. DEALER HAS NO ANSWERS BECAUSE PROBLEM CAN'T BE REPLICATED. NOW ALWAYS HAVE A GPS IN CAR IN CASE OF FAILURES IN MYSYNC. *TR

THE TIRE PRESSURE SENSOR DID NOT WORK AND FAILED TO GIVE INDICATION THAT TIRE WAS BAD AND IT RESULTED IN RIPPED TIRE ON NJ TURNPIKE. FORD'S DEALER TESTED THE SYSTEM AND FOUND THAT CODES WERE NOT RESET BUT THEY DEALER OR THE FORD REFUSE TO TAKE RESPONSIBILITY. *TR

PURCHASED CAR BROUGHT HOME OPEN REAR HATCH VIA ELC OPENER WHILE OPEN TO FULL HEIGHT AND I WAS IN OPENING IT CAME BACK DOWN OVER 12INCHES CAUSING ME TO HIT MY HEAD ON IT. AS I HAD THE EXACT SAME CAR AND THIS WAS A REPLACEMENT THIS WAS NOT EXPECTED AS MY LAST DID NOT DO THIS (SAME YEAR CMAX COLOR OPT EVERYTHING) TOOK BACK TO DEALER WHERE THEY ORDERED NEW STRUTS TOOK A FEW WEEKS THEN WERE REPLACE DOSE THE SAME THING ON MY SLIGHT INCLINED DRIVEWAY (LIVE IN S FL WE DON'T REALLY HAVE BIG HILLS) TOOK BACK AGAIN THIS TIME THEY CHANGED STRUTS FROM ANOTHER CAR AND THEY TESTED ON THERE DRIVEWAY DID THE SAME COMES BACK DOWN WELL BELOW 6 FOOT THEY CALL FORD ENG WHO CLAIM THIS IS NORMAL IF THIS IS SO IT IS VERY UNSAFE AS I HAVE EVEN HIT MY HEAD AT ALMOST EYE LEVEL (BTW I'M 6'1) WHEN I OPEN AND IT FALLS BACK DOWN THIS DOSE NOT ALWAYS HAPPENS SEEMS TO BE WORSE IN WARMER WEATHER FORD HAS CLAIMED THEY HAVE NO FIX FOR THIS ISSUE BUT CAN SEE WHERE SOME COULD EASILY BE INJURED OR DROP A CHILD WHEN HITTING THERE HEAD THE HATCH OPENS ABOUT 6'8" ON ITS ELEC OPENER AND SHOULD STAY THERE AS IT DOSE ON A FLAT SURFACE FORD SEEMS TO BE UNWILLING OR UNABLE TO FIX THIS HAZARD AND CLAIM ITS NORMAL! *TR

THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS THIS MISALIGNMENT AN ISSUE FOR AIRBAG DEPLOYMENT TO THE CORRECT ANGLE AND IF SO WOULD THIS CAUSE INJURY BEYOND THE INCIDENTAL INJURY CAUSED BY NORMAL AIRBAG DEPLOYMENT.. *TR

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

TL* THE CONTACT OWNS A 2013 FORD C-MAX PREMIUM. THE CONTACT STATED THAT AFTER REPAIRS FOR NHTSA CAMPAIGN NUMBER 14V237000 (AIR BAGS) WERE PERFORMED. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WAS DAMAGED CAUSING THE PHONE SYSTEM TO ONLY ALLOW INCOMING CALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,100 AND THE CURRENT MILEAGE WAS 28,500.

BACKING OUT OF DRIVEWAY AND POWER STEERING FAILED. WARNING LIGHT WENT ON. I STOPPED DRIVING IMMEDIATELY AND CALLED LOCAL FORD DEALER SERVICE. THEY SUGGESTED RESTARTING THE CAR TO SEE IF STEERING RESUMED AND IT DID. THEY OFFERED A FREE TOW WHICH I DECLINED WHEN I SAW I HAD NON POWER STEERING IF NEEDED. DEALER CLOSE BY AND I DROVE AT VERY LOW SPEED. THREE DAYS LATER THE CAR REPAIR WAS COMPLETED (JULY 4TH WEEKEND). THE WORK ON THE INVOICE WAS "TRACE AND REPLACE POWER STEERING GEAR SET ALIGNMENT WITH PART# 1 CV6Z*3504*JE GEAR ASY - STEERING. CAR SEEMS FINE AND WE WERE ADVISED OF AN UPCOMING POWER STEERING RECALL IN WHICH WE NEED TO PARTICIPATE. HATS OFF TO GENESEE VALLEY FORD IN AVON NY FOR TAKING THIS VERY SERIOUSLY AND GIVING US SUCH PROMPT SERVICE PLUS A LOANER. *TR

THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. THE CAR WAS STOPPED BUT NOT TURNED OFF. AT THAT POINT THE FUEL HISTORY DISPLAY WAS BLANK FOR THE LAST FIVE MINUTES. AFTER WAITING APPROXIMATELY ANOTHER 5 MINUTES, THE CAR WAS RESTARTED AND APPEARED TO RUN NORMALLY. IMMEDIATELY, THE CAR WAS DRIVEN TO THE NEAREST FORD SERVICE CENTER, GALPIN FORD IN SHERMAN OAKS, CALIFORNIA FOR ASSISTANCE AND DIAGNOSIS. THE GALPIN SERVICE DEPARTMENT COULD NOT LOCATE A COMPUTER CODE THAT RELATED TO THE PROBLEM. AFTER LEAVING GALPIN FORD, THE CAR WAS DRIVEN 350 MILES TO WALNUT CREEK, CA WITH NO POWER ISSUES. THE NEXT DAY, THE SERVICE MANAGER WAS CONTACTED AT WALNUT CREEK FORD (WHERE THE CAR WAS LEASED ON MARCH 27, 2014). THE SERVICE MANAGER THERE INDICATED IF THERE WAS NO COMPUTER CODE FOR THE PROBLEM, NO DIAGNOSIS COULD BE MADE UNTIL THE LOSS OF POWER OCCURRED AGAIN. AS OF JUNE 11, 2014, THE LOSS OF POWER ISSUE HAS NOT RECURRED. *TR

UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR

VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR

CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER CARE AND GIVEN A CASE NUMBER. WHEN BATTERY IS DEAD, GEAR SHIFTER CANNOT BE MOVED TO EVEN PUSH THE CAR OUT OF THE CARPORT TO BE TOWED. *TR

DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 1,512. *TR