2013 Ford Explorer 4 DR SUV FWD

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault warning message would appear on the instrument panel. The contact also stated that excessive force was needed to steer the vehicle while driving at various speeds. The contact took the vehicle to a dealer where they confirmed that the electrical power steering was defective. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle had yet to be repaired. The failure mileage was approximately 152,000.

Right rear brake caliper has failed twice. Tire shop diagnosed problem both times. We’ve replaced the caliper and brakes on the car the first time and are in the process of getting parts to fix again Started hearing loud popping noise from front end and now we have a grinding noise when turning steering wheel. When driving the vehicle the steering catches when turning right or left causing it to feel like it isn’t stable. The car feels like it wanders on straight stretches and you have to fight the steering. Husband diagnosed rack and pinion. Problem now is we can’t get parts

The Power steering failed on my 2013 Explorer XLT. I Brought my vehicle to my local Ford dealership service center: Corwin Ford Reno 3600 Kietzke Ln, Reno, NV. 775-329-8800. The service representative told me that the vehicles core steering had an internal failure and that it would take up to 2 months to get the parts and cost $3,173.39 to affect the steering repair. I asked and was told that Ford has over 1,300 of these specific steering units on back order. This tells me that they not only burned through their reserve supply of that part, but that they also have a demand for 1,300 more ! This is an obvious safety issue which has rendered my Explorer un-drivable. If the failure had occurred at high speed the consequences could have been grave! Apparently, I'm not the only one experiencing this specific issue. In my opinion, the steering was inadequately engineered, resulting in premature failure. My Explorer is my wife's daily driver. It has never been taken "off road" or subjected to any other duress. It is strictly a city/highway vehicle. After contacting Ford (Case No. CAS-34220695-K8P5P6 CRM:0222477) and voicing my concern, All that they offered was to expedite the parts request. I am 63 years old and have owned 16 automobiles, 9 have been Fords. Never have any of them required any service to the steering mechanism, much less a total failure of that system. Ford has an obvious problem with this part and I should not be required to pay over $3,000.00 to correct their engineering shortcumming. I respectfully request that you intervene on my behalf and attempt to resolve the issue. There are no open recalls or warranties on this vehicle at this time.

Electric power steering inop. POWER STEERING ASSIST FAULT displayed.

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became difficult to turn and with an abnormal sound. The contact stated no warning light was illuminated. The contact stated she was able to drive to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.

I have been having problem with my emergency brakes , the brake light system is present and i have took it to brake check and they inspected it and they said everything look good i have had this problem for several months

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving approximately 55 MPH, the vehicle was jerking. The contact stated that the vehicle lost power steering assist before the driver lost control of the vehicle. The traction control warning light was illuminated along with the service power steering message displayed. The driver sustained injuries to her arm however, no medical attention was provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 188,000.

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and moving to the passenger seat, he smelled a strong gasoline odor. There were no warning lights illuminated. The vehicle was not diagnosed. The contact stated that the failure persisted. The contact looked under the gasoline tank and saw gas leaking onto the floor. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline) because the VIN was not included. The contact contacted a second dealer - Don's Ford (5712 Horatio St, Utica, NY 13502) who confirmed that the information of the previous dealer. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 120,000.

I drive a 2013 Ford Explorer Limited 4WD. While driving to the store last week I entered a roundabout when suddenly the wrench icon showed on my dash with a message display that read, "terrain management fault." The car would not accelerate even when I pressed the pedal all the way to the ground. My momentum took me out of the roundabout where I pulled over in a parking lot. As I put the car in park It begin to shake in idle. I turned the engine off and waited a few seconds then tuned it back on. The car drove just fine after that for about two days then this incident happened again twice in one day. I took the vehicle to the local ford dealership and they said they could not get the issue to present again so there was nothing that they could do. I took the car back home and it has happened a few more times. This is a total of about 7 times in the past 3 weeks and Ford cannot help remedy this issue. These incidents have put my family in dangerous situations. When researching online I found multiple accounts of this same issue. According to online forums it looks like it may be a problem with the throttle body.

All doors sporadically do not unlock. Sometimes it one sometimes it’s two sometimes it’s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60°F. It is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. They work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. They should be a safety recall considering when people can’t get out of their car it poses a large risk. There are no warnings for this happening, and I don’t believe that the Ford dealership is even aware of what causes this as I’ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 99,000.

Power steering assist fault. Lost power steering while driving.

The contact owns a 2013 Ford Explorer. The contact stated that after restarting the vehicle, the power steering assist fault message displayed, and the steering wheel was very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was included in the NHTSA campaign 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 134,000.

1. Water Pump leaking, Explorer ran hot, needs new water pump and transmission cooling line. 2. Steering suspension has a left and right popping sound, while turning steering wheel. 3. Steering knuckle has play in it while parked and engine is off.

The steering got harder to steer and it is almost impossible to turn when you are pulling out

The contact owns a 2013 Ford Explorer. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 21V746000 (Suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. The vehicle was taken back to the dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 111,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 80 MPH, the power steering failed, and the steering wheel was difficult to turn. The contact was able to drive to her residence. The contact's uncle drove the vehicle to an independent mechanic since it was difficult to steer the vehicle. The mechanic diagnosed the failure as a power steering failure and informed the contact that there was a recall. The vehicle was not repaired and remained with the independent mechanic. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 109,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel stiffened with the "service power steering" and service advance track" messages on the instrument panel. Despite the failure, the contact was able to drive the vehicle home using excessive force to steer the vehicle. Once the contact arriver at her residence, the steering wheel became more difficult to steer. The contact's husband was unable to turn the steering wheel. Both the dealer and the manufacturer were notified of the failure and both informed her that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact also stated that prior to the failure, the steering while would remain locked in the turn position and that she had to manually adjust the steering wheel to correct the steering. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

Driving it and lost power steering and the wheel got very hard and almost crashed my Explorer

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 MPH, the power steering assist failed, and the steering wheel was stiff and became difficult to turn. The power steering assist and traction control warning lights were illuminated. The contact was able to drive to his residence. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The manufacturer was made aware of the failure. The failure mileage was 82,410.

The contact owns a 2013 Ford Explorer. The contact stated while driving 75 MPH, the contact started to smell an abnormal gasoline and exhaust odor inside the vehicle. The contact started to feel a burning sensation in her eyes and chest. Additionally, the contact developed a headache and rolled down the windows, turned off the air conditioner to eliminate the odor inside the vehicle. The contact decided to drive back to the residence because of the fumes. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the vacuum pump needed to be replaced. The vehicle was repaired however, the failure persisted. The local dealer was contacted to have the vehicle diagnosed a second time however, the contact was informed that there was an out of pocket cost for the inspection. The contact declined the inspection due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,500.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting her vehicle, the steering wheel would lock up with the power steering warning light illuminated on the instrument panel. The contact called the independent mechanic and was informed of NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure. The dealer was notified of the failure and informed her that the vehicle was not under recall. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer filed a case. The vehicle had yet to be repaired. The failure mileage was unknown. Consumer stated it happened several times.

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving 55 MPH, the power steering assist warning light illuminated. The steering wheel locked up when the warning light illuminated. The vehicle was restarted, and the driver pulled over to the side of the road. The driver was waiting on the two trucks to arrive to tow the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.

I noticed a "clunking" in my steering, when i turn steering wheel. so husband put it up on jack stand to see if anything was loose. While up on jack stands and turning the wheel, it done a "shutter" feeling. when pulling back and forth on tire, it moved fine. I made appointment with local Ford dealer and they inspected the front end and steering rack. I paid 100.00 for the diagnose. They told me I needed to replace steering rack. costing up to 2500.00 If the price hadnt been bad enough news, they told me it was not recalled, but complaints were high. Also, told me that they can not get parts to fix it for a month or so??? which means, I am paying for a car that i can not drive. Something needs to be done!! As i read through all the complaints on here about steering rack issues, they need to watch over our saftey and others. Im not happy with this situation.

Was pulling out of my driveway and when I went to go forward the steering became hard so I had to get help to push it back into my driveway

power steering just died could not control car

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and while pulling out of the driveway, the power steering assist and traction control message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the power steering control module and steering gear was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure however, no assistance was provided. The failure mileage was 142,000.

The contact owns a 2013 Ford Explorer. The contact stated that while in his driveway the steering became inoperable. The power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 78,662.

Vehicle will continue to run after key is in off position and removed. Vehicle can be driven with no key in the ignition. Also said starting system fault after battery was disonnected and reconnected.

A significant clunk noise is present any time the steering wheel is used but worse when in reverse. The clunking is present when parked and the steering wheel is moved and while driving. If turning, the clunk is present and there is an involuntary slight but forceful pull of the wheel that has nearly caused an accident. Frequent instances with unusual handling and feels very unsafe, and after being evaluated at a local mechanic it was mentioned that there is a possible misaligned affecting the rear wheel and slight axel off set. It has been stated that if a fracture or bend is present that over time it will significantly diminishes steering control, and put my family at risk for an accident. My local Ford dealership, Bluebonnet Ford of New Braunfels Texas, refuses to assist despite the recent recall due to my VIN not being included in the recent release. I need assistance immediately to keep myself and children safe. I have poured thousands of dollars into this vehicle after sensor failure and AC/hose failure which was essential poisoning my family for months.

Was driving my 2013 Ford Explorer and the service steering light came on. Pulled in parking lot and turned car off. Turned it back on and then I had do steering. Had to have car towed. Was told I needed a new steering rack. This was a recall on my year 2013 explorer but my car is out of the manufacture date. Major safety issue

I recently had a deeply concerning issue occur with my 2013 Ford Explorer. While I was driving on the freeway my passenger side windshield trim flew off my car (No previous damage to the trim, it was not lifting before the incident).... almost hitting the vehicle behind me. In my eyes this should be a safety concern for the company and replaced by the manufacturer for the safety of their consumers (I reached out to Ford corporate, but they said nothing could be done). This is dangerous for the people driving around vehicles having this issue as a large piece of windshield trim can hit their windshield going 60 mph on a freeway or cause someone to swerve to not get hit by a flying object on the freeway. Upon reading up on the issue this is not uncommon so something should be done before someone is harmed.

The contact owns a 2013 Ford Explorer. The contact stated while the vehicle was parked, she noticed a strong odor of gasoline outside the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the fuel delivery module was fractured, causing the fuel to leak underneath the vehicle. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The dealer was made of the failure and informed the contact that the vehicle was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 98,000.

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into drive, the power steering assist fault warning light illuminated the steering wheel seized. The contact turned off and restarted the vehicle several times before the vehicle resumed normal functionality. The vehicle was not diagnosed nor repaired. The dealer was contacted and informed the contact that the VIN was not under recall. The contact mentioned NHTSA Campaign Number: 14V286000 (Steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 113,000.

Water entering the body of the vehicle through the third row seatbelt opening. Fills spare tire wheel.

Rear camera turns black when in reverse or displays error message "Rear camera unavailable - Contact dealership"

Heated and cooled seats stopped working with no warning.

Front windshield trim has flown off on the highway on three separate occasions.

Power Steering Assist Fault comes up when I crank my car. The wheel locks up and I cannot turn it. If I turn the car off and back on, then it works fine.

The contact owns a 2013 Ford Explorer. The contact stated that while she was reversing out of a parking space, the steering wheel inadvertently failed to respond and became increasingly difficult to maneuver. The warning message "Power Steering Assist Fault" appeared on the instrument panel. The traction control warning light was also illuminated. The contact stated he was able to forcefully maneuver the steering wheel and drove the vehicle to his residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 118,729.

My vehicle was originally recalled for Recall 20S62. I received the letter in November 2020, I took my vehicle to Wayland Ford. They confirmed my car did need to be repaired but also needed additional six inch bolts as well. I reached out several times to the dealer, they were waiting for parts due to COVID and supplier shortage in materials. In February I called back- Wayland Ford informed me I should have received a letter from Ford Motor which I did in Dec 2020 indicating my car did not need to be repaired. I did file a case with Ford Customer Care CAS30091178 for this very recall. There was nothing she could do, Ford is knowingly letting customers drive defective cars and Ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore I am submitting a complaint.

My steering wheel is making squeaking noises when turning the wheel back and forth has not seized up on me yet but I don’t want to get to that point.my suv only has 36,000 miles on it not to happy with Ford right now!

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

My body seams sealer next to the lift gate hinge is cracked ans leaks water into rear of car and mold grew on carpet. Call all local dealers and body shops. None know how to fix

While driving this 2013 Ford Explorer, it almost ran off the road twice on the embankment close to a shallow ditch. I was going maybe 25 mph. I tried to hold the steering to turn the vehicle but it would not turn. This was a very scary experience which I have never in the past experience nothing like this. I was somewhat able to apply the brakes which the vehicle eventually stopped on the opposite side of the road embankment. Thankfully no other vehicles were approaching from the opposite direction. When the steering become very, very difficult to maneuver three warning lights appear indicating Service Advancetrac, Terrain Management and Power Steering Assist Fault. Please assist in getting this matter and concern address urgently. Thanks in advance

The contact owns a 2013 Ford Explorer. The contact stated that the fuel delivery module was leaking. The contact stated that the "check fuel delivery system" message was displayed on the instrument panel. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline). The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was repaired before under the recall as a one-time free repair. The failure mileage was approximately 82,736.

The contact owns a 2013 Ford Explorer. The contact stated while pulling out of a parking lot, the steering wheel was difficult to maneuver. There were no warning lights illuminated. The contact stated that as she continued to drive the vehicle, the steering wheel became increasingly difficult to maneuver. The contact also stated the turn signal button would not stay down after being disengaged. The contact stated the warning messages "Service Power Steering Now" and "Service Power Steering System" appeared on the instrument panel with several unknown warning lights illuminated. The contact stated at some point she lost control of the vehicle and almost crashed into a telephone pole. The vehicle was towed to the dealer who diagnosed that the power steering electrical system needed to be replaced. The failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was made aware of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V286000 (Steering) due to the date that the vehicle was manufactured. The approximate failure mileage was 146,000.

Sulfer smell through cabin vents during acceleration. This occurs every time I moderately accelerate. I've told the dealer and of course they were unable to duplicate issue. I'm told this is a very common issue and has been ignored by Ford. I've reported this before and heard nothing back.

Rear back glass has shattered on two separate occasions. First, in November after using auto start to warm the vehicle. Second, almost three years later while driving in the summer. Had to pay for replacement out of pocket.

The contact owns a 2013 Ford Explorer. The contact stated while driving 5 mph, he noticed that the power steering assist warning light was illuminated before the vehicle lost power steering functionality. The contact pulled over to the side of the roadway and restarted the vehicle however, the power steering functionality did not return. The vehicle was towed back to the residence. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 93,000.

Water was leaking in somehow through the drivers side. I had windshield replaced as well as moonroof motor (because the moonroof stopped working after leak also) . The water does not seem to get in anymore but Now my headlights randomly work. I have had the headlights replaced but it did not fix the problem. The mechanic has seen the problem but is stumped so now its a process of elimination I guess. When the headlights go out if I completly turn them off and back on again it will ussually fix it temporarily. Ive got a police warning because I got pulled over for no headlights but as the police were writing the ticket, the headlights randomly came back .There has been a lot of sensors going on the dash and ford has had to reset them.

While shifting my Explorer (which I had just purchased used 3 days prior) from Reverse into Drive after backing out of a driveway, a prompt appeared on the left side of dash instrument panel saying ‘Power Steering Assist Fault,’ and then the power steering failed completely. After struggling to steer the car off the road, I parked and turned the ignition off and back on again and the problem went away (power steering resumed as normal). Then, after backing up again, the same thing happened in the same sequence. Again, I parked, turned the car off and on again and once again, the power steering worked. After this happened twice (in about 15 minutes), the next time I started the car, the power steering assist fault prompt came up again and the power steering never resumed working. I was about an hour away from my home and had to drive the car on the interstate and back home with no power steering and a traction management issue as well (steering became very jerky while adjusting wheel left or right to stay in lane, causing car to swerve back and forth). I notified my salesperson right away, but since it was Saturday, he said to bring it in first thing Monday. I took the car to the dealership I bought it from the following Monday and it was diagnosed and the part was ordered, but apparently is on a national backorder due to the chip shortage. Other prompts that came up (that never came up before) were ‘Service Advance Trac’ and another about the Terrain Management system. The blinker also stopped working automatically- meaning it would not stay on when engaged all the way. I had to hold it down to keep the blinker on, whereas before, it would stay on by itself if blinker arm was depressed all the way. This became difficult when trying to turn the vehicle with no power steering. The car is currently at Phil Long Ford Motor City dealership in Colorado Springs awaiting the backordered part.

The contact owns a 2013 Ford Explorer. The contact stated while driving 35 mph, the instrument cluster showed that the engine was overheating. The vehicle stalled and was not drivable. The contact called the local dealer and made them aware of the failure. The contact towed the vehicle to an independent mechanic and was informed that the water pump and engine were needed to be replaced. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.

I was driving on the interstate and all of a sudden the vehicle lost power. It slowed down and I had to pull off the interstate. I thought it was because I broke for the speed limit change to fast. This was before July. It happened another time and I noticed the dashboard and it showed a big wrench symbol. Pryor to the mishap I saw nothing on the dashboard, no warning at all. I checked the internet and it was stating that there were a recall on this problem. I have not received any paperwork.

The contact owns a 2013 Ford Explorer. The contact stated she noticed a small leak entering through the seat belt and ending into the wheel well. The contact stated approximately 6 months later, she started to smell a moldy odor and the leak was much larger. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

When starting car driver assist alert comes on and car is hard to steer

I was driving this 2013 Ford Explorer and the POWER STEERING ASSIST FAULT warning appeared on the dashboard. The steering became very difficult to steer and maneuver. This can increase risk of accident and place other motorist at risk for serious injury

The contact owns a 2013 Ford Explorer. The contact stated that the passenger’s side door failed to latch properly. No warning light was illuminated. The contact stated tied the door shut to continue to drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that in February 2021 the driver’s side door latch was replaced, not the passenger’s side door latch. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximate 102,000.

Power steering assist fail. It happened in my driveway multiple times in one day, hasn't happened since. Car has been owned by my daughter for only a couple of months. I want to report it as a known issue.

There was a recall for the toe joints so I took it to omeara ford in Northglenn colorado to get it fixed and when I got the car back I noticed it shook really bad when you step on the break no matter what speed. I took it to my local mechanic because I thought it was possibly my alignment. They stated per the recall an alignment should've been completed to complete the recall and advised I take it back to Ford. When I took it back to Ford, They stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. I have kids and quite frankly it is scary to stop. I ended up taking it back to my local shop and had them do an alignment which it needed and I have documentation. However, It still shakes very bad and I believe this has to do with the recall not being completed correctly. This poses a risk to me and my children daily becuase I fear I am not going to be able to stop or my tires are going to fall off.

The traction control , hill assist and abs light comes on and when it does the stability light warning come on also. When traveling in mountain you don’t know if the braking system is working or not

Power Steering Failure when driving car. Notification of sensor on dash and power steering fails. Had to restart car upon failure to get power steering back. This has occurred several times at several different mileages fir car. Recalls on other Ford vehicles including Ford Explorer have been issued.

The electric power steering assist failed on my explorer while driving causing me to lose control and hit the ditch. There was a recall with this problem on the 2011-2013 models but both Ford and my local Ford dealer advised me that my vehicle is not part of the recall. It’s the same problem as the existing recall but mine is not included.

Back Over Prevention - Back Up camera is going black or is showing a mirror image. Available for inspection. Danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. Problem is consistent with each time vehicle is in reverse. No warnings presented by the vehicle and dealership has not looked at the issue.

I was driving this 2013 Ford Explorer and suddenly the steering wheel became very difficult to steer and turn. Some warning lights appear on the dashboard stating POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC and TERRAIN MANAGEMENT SYSTEM FAULT. The experience a loss of power and require extra effort to steer the vehicle. This potentially may increase the risk of a motor vehicle accident or crash and place motorist safety at risk. I urge FORD to address this concern immediately. This seems to be a trend and complain from numerous other motorist who operate and drive the 2013 Ford Explorer.

The back up camera failed several times over the past few months. Just recently it has completely stopped. I have seen recalls for Ford explorers with later years.

I kept getting the power steering assist failed. I got it repaired and then I found out that there was a recall previously on my car. How do I go about getting reimbursement about me fixing the recalled part.

Passenger door ajar warning signal stays on even when the door is shut which is causing all my lights to stay on and my car not locking because the door is saying it’s ajar when it is not.

The contact owns a 2013 Ford Explorer. The contact stated while driving 10 mph, the vehicle lost power steering functionality while driving. The vehicle was turned off and restarted and regained normal steering functionality. The failure recurred. The vehicle was towed to the dealer and diagnosed that the battery, alternator, and transmission needed to be replaced. The battery and alternator were replaced. The dealer also performed three recall repairs for the door, rear toe link, and exhaust. and the battery and alternator were replaced. The failure recurred and the vehicle was towed to an independent mechanic for transmission repair. The vehicle remained at the mechanic's. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 200,000.

I was driving when all of a sudden the power steering gave out. My wheel locked tight and I was unable to move the wheel easy. The light on the dash first stated drivers assist disabled and then "service power steering". I almost ran off the road due to loss of control of the wheel. It was taken to Gates Toyota where a Certified Ford Technician stated it was the power steering module. Upon looking this was an issue in Ford Explorer's in the past with a recall on it. Mine was not covered in this recall.

On, June 19, 2021 I was driving back home from a Father's Day fishing excursion in Morehead City , NC, about 4 hours in my 5 hours and 40 minutes drive back home, my power steering light lite up on my dashboard, I felt my steering wheel starting to get a little tighter on my turns, so I found the nearest Auto Zone, looking to buy some power steering fluid , but before going inside, I lifted up my hood, to look for my power steering tank, I could not find one, so I went to my Ford manual book and found out, it was an electric power steering system. Since I was 1 hours and 40 minutes from being home, after I drop my brother in law off at his home in Arlington, Va. He had gotten sea sick on the boat and was in bad shape, so I left my truck running, then I made it home to my girlfriend house in White Plains, MD, I got up on June 20th, 2021, and started my truck up, and I could not turn my steering wheel at all, so I called my Travelers roadside assistance, for a tow truck, and they delivered my truck to Ford Dealership in Waldorf, MD. I waiting on them to call me back today, they was busy yesterday.

I was driving this said Ford motor vehicle and suddenly the steering wheel became very stiff and difficult to steer and maneuver. Immediately a warning light appear on the dashboard stating POWER STEERING ASSIST FAULT. This said Ford SUV experience a loss of power and require extra effort to steer the vehicle. This increases the risk of a vehicle crash and place my safety and the safety of other motorist and/or pedestrians at risk. I hope this concern can be addressed in a timely manner. Thanks in advance.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger’s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.

Unknown. Get gas fume smell inside cabin of vehicle and other times it will smell like rotten eggs when accelerating spoke with the dealership and they don't seem concerned

As I was driving down the interstate the steering got hard to control. It was hard keeping the car in my lane. The warning light came on and told be to check power steering. I had to drive on the side of the interstate for 2 miles to the next exit. Then had to wait 8 hours for someone to come get my family. There are some recalls on this but not on my car. Dealer told me the part is over 1500 dollars. I don't understand why mine is not on recall list. I have lost all trust in Ford products.

Power Steering Assist Fault message appears randomly at start up. Generally restarting the vehicle will clear the fault. Recalls were issued for the model year of my vehicle, but it seems my vin falls outside of the recall, but this very serious safety issue is still effecting it.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, he started to smell exhaust fumes inside of the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated while inspecting the vehicle, he noticed the exhaust manifold was faulty and leaking. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 169,234.

The contact owns a 2013 FORD Explorer. The contact stated while reversing out of the driveway, the power steering warning light illuminated and the steering wheel ceased. The contact stated while taking the vehicle to the dealer, about 5 to 6 miles later the power steering warning light disappeared. The vehicle was taken to the dealer where it was diagnosed and determined that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) as a possible solution however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,920

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while turning in either direction, without warning. The contact had taken the vehicle to an independent mechanic and was informed that the steering gearbox was defective and that if not replaced, the power steering would fail to operate. Months later, while driving 55 mph, the "service power steering" message appeared on the instrument panel. Upon leaving a bank, the contact started her vehicle, and the "service power steering now" and "lane-keeping system, services required" messages appeared on the instrument panel. Due to the complete loss of power steering, the vehicle was towed to her home. The manufacturer was notified of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 14V286000 (steering) and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 144,000.

Loss of power steering. Hard to turn. Took it to dealer. Dealer couldn't find the problem. It worked fine for a month then went out again while trying to turn. No warning lights have ever came on.

The contact owns a 2013 Ford Explorer. The contact stated upon opening the front passenger’s side door, the contact noticed that the front passenger’s side door would not remain closed. The contact stated that the door ajar warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 112,843. The consumer stated the driver's door was recalled for the same issue.

I was driving down the road and the electric power steering failed and almost resulted in an accident

STEERING STARTED FEELING LIKE IT WAS GETTING STUCK WHEN TURNING LEFT AND THE STEERING WHEEL WOULD NOT COME BACK TO CENTER THIS OCCURRED WHILE DRIVING ON ANY TYPE OF ROAD THE PROBLEM GOT WORSE OVER SEVERAL DAYS UNTIL I FELT IT UNSAFE TO DRIVE IT ANY LONGER AND TOOK IT TO A REPAIR SHOP.

HEADLIGHTS ARE WAY TO DIM FOR NIGHT DRIVING

OUTSTANDING RECALL SINCE 2019 NOT FIXED. VEHICLE MIGHT HAVE A FRACTURED REAR SUSPENSION TOE LINK.

DRIVING DOWN THE STREET AND THE POWER STEERING WENT OUT AND ALMOST CAUSED US TO CRASH.

I WAS DRIVING AND HEARD A KNOCKING NOISE FROM THE REAR END. WITHIN 30 SECONDS I LOST CONTROL OF MY STEERING. MY CAR BEGAN FISHTAILING AND THE REAR TIRES WERE SQUAWKING. THE ONLY WAY I COULD STRAIGHTEN OUT THE VEHICLE WAS TO TURN WHEEL COMPLETELY TO THE LEFT. I WAS DOING 35 MPH AND DROPPED DOWN TO 15 MPH UNTIL I COULD PULL OVER TO SAFETY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR END OF THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PACKEY WEBB FORD LOCATED AT 1815 W. OGDEN AVE, DOWNERS GROVE, IL 60515-2615, WHO INDICATED THAT THE REAR SUSPENSION TOE LINKS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TOE LINKS HAD FRACTURED WHILE BEING TESTED AT THE DEALER. THE CONTACT WAS LATER INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING SUDDENLY CEASED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE TO RESET AND REGAIN POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED AT START-UP. THE CONTACT TOOK THE VEHICLE TO BLUEBONNET FORD (351 IH 35 S, NEW BRAUNFELS, TX 78130, (833)505-0245) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS THEN REFERRED TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

THIS VEHICLE HAD ONLY 50,216 MILES ON IT WHEN THE STEERING STARTED TO FAIL. ON THE HIGHWAY. FIRST THERE WAS A GRADUAL LOSS OF CONTROL WHICH ULTIMATELY GOT WORSE. MANAGED TO GET IT HOME SINCE I WASN'T FAR AWAY AT WHICH TIME POWER STEERING COMPLETELY FAILED. DIAGNOSIS REVEALED A FAILED STEERING RACK AND PINION ASSEMBLY. REPLACEMENT CORRECTED THE PROBLEM. AN INTERNET SEARCH REVEALED THIS IS NOT AN ISOLATED PROBLEM AND IN FACT APPEARS TO BE QUITE COMMON. I CONSIDER THE PREMATURE FAILURE OF THIS ASSEMBLY A SIGNIFICANT SAFETY ISSUE. IT APPEARS THERE HAVE BEEN RECALLS FOR THIS APPLYING TO OTHER YEARS/VIN/MANUFACTURING LOCATIONS. I SHOULD ALSO MENTION IT TOOK A MONTH TO GET REPLACEMENT ASSEMBLY WHICH TELLS ME FORD CANNOT KEEP UP WITH THE DEMAND. THANKYOU.

2013 FORD EXPLORER. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675, AND IS MAILING IN THE ORGINIAL COPY. *AS *JS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO BELL FORD LOCATED AT 2401 W BELL RD, PHOENIX, AZ 85023, WHO DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 77,000.

AIRBAG IS COMING APART ON PASSENGER SIDE

WHILE IN MOTION, THE POWER STEERING QUIT OPERATING. I WAS ON A STRAIGHT ROAD NEAR MY HOUSE. NO ACCIDENTS BUT COULD HAVE EASILY BEEN A DEADLY CRASH IF FAILED IN A DIFFERENT SITUATION. TURNS OUT THERE WAS A RECALL, 14S06 ON THE FORD EXPLORER BUT MY VIN WAS NOT INCLUDED. $2700 IN REPAIRS BY FORD DEALER. OBVIOUSLY, THE SCOPE OF VEHICLES THAT FAIL WAS UNDERESTIMATED FOR THIS ISSUE OF STEERING FAILURE. FURTHERMORE, IN READING THE OWNERS MANUAL, IT REFERENCES THE FAILURE IN THE MANUAL AND HOW TO RESET IT BY CYCLING ENGINE POWER. THIS OBVIOUSLY WAS UNDERSTOOD BY FORD AS AN ISSUE FROM THE BEGINNING.

VEHICLE HAD A FAULTY PSCM ALONG WITH THE POWER ASSIST STEERING RACK. CAR SHOP RECOMMEND I FILE A COMPLAINT BECAUSE THEY HAVE SEEN THE SAME ISSUE IN THESE SAME EXACT VEHICLES.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING COOLANT AND WATER CAUSING THE ENGINE TO OVERHEAT. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WATER PUMP HAD FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO AN UNKNOWN FORD RECALL REGARDING THE WATER PUMP HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

MY 2013 FORD EXPLORER HAS ONE RECALL FOR SUSPENSION. MY VEHICLE IS MAKING CRACKING NOISES BOTH ON FRONT AND REAR WHEN I TURN OR WHEN I GO ON TOP OF A BUMP. THE PROBLEM I HAVE IS THAT I'M DEPLOYED TO COLOMBIA AND MY VEHICLE WAS SENT DOWN HERE TWO MONTHS AGO. CAN I HAVE A FORD DEALERSHIP LOOK AT MY VEHICLE AND FIX THE SUSPENSION PROBLEM IN COLOMBIA? FORD HAD DONE WORK ON MY CAR IN TEXAS A COUPLE OF YEARS AGO FOR THIS SAME PROBLEM AND THEY CHARGED ME HUNDREDS OF DOLLARS BUT THE PROBLEM WAS NOT FIXED.

FAULTY POWER STEERING ASSIST

THE POORLY PLACED WATER PUMP. 2013 FORD EXPLORER XLT WITH THE WATER PUMP INSIDE ENGINE. JUST GOT THE CAR 6 MONTHS AGO HAS 107900 ON IT. YESTERDAY STARTED LEAKING COOLANT. HAVE TO TAKE TO THE FORD DEALER TODAY.

I FEEL VERY NAUSEOUS, DIZZY AND HAVE A HEADACHE AFTER DRIVING MY VEHICLE A SHORT DISTANCE. VEHICLE ALSO SMELLS LIKE FUEL STRONGLY INSIDE THE CAR.

DRIVER SIDE WINDSHIELD A-PILLAR MOLDING FLEW OFF, I BELIEVE WE WERE ON THE HIGHWAY, BUT NO TRUE WAY TO KNOW WHEN. THE INNER PILLAR MOLDING APPEARS TO BE CRACKED ON A FEW PLACES AS WELL.

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS DAUGHTER WAS REVERSING FROM THE DRIVEWAY, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT CALLED THE LOCAL DEALER BILL FICK FORD (737 I-45, HUNTSVILLE, TX 77340, (800) 559-4295) WHO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DERROW SHIRKEY FORD LINCOLN (1248 E MAIN ST, MONTPELIER, OH 43543, (419) 485-3181) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT CONSUMER STATED RECALL WAS RECEIVED ON NOV. 2020 REGARDING TOE LINK FRACTURES DUE TO FAULTY PARTS. I WAS REPAIRED AND INSTALLED IN 2019 AND NOW AGAIN IN 2021.*JB

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHNSON BROTHERS FORD (7455 S. GENERAL BRUCE DR, TEMPLE, TX 76502) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS RETURNED TO THE CONTACT. RECENTLY, THE CONTACT STATED THAT THE FAILURE RECURRED AND BROUGHT THE VEHICLE BACK TO THE SAME DEALER FOR A DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR MOTOR NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *BF

IT APPEARS THERE ARE MAJOR ISSUES AND RECALLS ON THE EXPLORER WITH THE POWER STEERING ASSIST THAT IT COMPLETELY GOES OUT. I HAVE CALLED BOTH THE DEALERSHIPS AND FORD BOTH AGREE THIS IS A COMMON PROBLEM BUT REFUSE TO HONOR THE RECALL BEING OUT OF WARRANTY. THERE HAVE BEEN MILLIONS OF RECALLS ON THIS BUT THEY WANT ME TO PAY $2500 TO FIX THE ISSUE. VEHICLE UNABLE TO MAKE TURNS AT LOW SPEEDS AND VERY DANGEROUS TO DRIVE. NOW I AM STUCK IN GA WITH NO MONEY AND A BROKE CAR 4 HRS FROM HOME.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE STATED IN THE RECALL NOTICE. THE CONTACT NOTIFIED THE LOCAL DEALER ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) AND IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT LATER RECEIVED A LETTER WHICH STATED THAT THE RECALL NOTIFICATION LETTER WAS SENT IN ERROR AND THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.

FORD HAS A RECALL CASE 14S06 FOR THE POWER STEERING ON 2011-2013 FORD EXPLORERS. IN THIS RECALL IT NOTES THAT INDIVIDUALS WILL EXPERIENCE A LOSS OF POWER STEERING. MY 2013 EXPLORER IS NOT INCLUDED IN THAT RECALL BUT, IS EXPERIENCING THE SAME ISSUE AND IS NOT COVERED UNDER THIS RECALL. AT SLOW SPEEDS YOU CAN HARDLY TURN THE WHEELS...MAKING IT A HAZARD ON THE ROAD. MY WIFE CAME GOT OUT OF WORK AND WENT TO MAKE THE 5 MILE DRIVE HOME WHEN SHE NOTICED SHE COULD HARDLY STEER THE VEHICLE OUT OF THE PARKING LOT AT WORK. A MESSAGE CAME ON NOTING POWER STEERING ASSIST FAULT. MY WIFE IS A VERY SMALL AND STRUGGLED TO TURN THE WHEEL BUT, MANAGED TO GET IT HOME. IN TALKING WITH THE DEALERSHIP AND FORD CUSTOMER CARE, THEY NOTE THE RECALL DOES NOT INCLUDE HER VEHICLE AS IT WAS MADE AT A DIFFERENT TIME OR IN A DIFFERENT BATCH AND IS NOT COVERED UNDER THE RECALL EVEN THOUGH IT IS THE SAME ISSUES EXPERIENCED BY THOSE THAT HAD LOSS OF STEERING IN THE RECALL. FRUSTRATED THAT FORD IS ALLOWING VEHICLES THAT ARE EXPERIENCING THIS TO BE ON THE ROAD. AT THE TIME OF FILING THIS COMPLAINT, THERE WERE 1339 COMPLAINTS ON THE 2013 EXPLORER AND 481 OF THE COMPLAINTS WERE ON THE STEERING, THE MOST OF ANY CATEGORY, AND YET FORD IS NOT STANDING BEHIND WHAT SEEMS TO BE A MAJOR ISSUE IN THAT YEAR AND MODEL. MY VEHICLE HAS 86,000 MILES ON IT. MANY OTHER VEHICLES HAVE EXPERIENCED THIS SIMILAR ISSUE AROUND THE SAME MILEAGE FROM WHAT I CAN GATHER.

WHILE DRIVING ON A CITY STREET AND TURNING A CORNER, THE POWER STEERING ASSIST WARNING APPEARED ON THE DASHBOARD DISPLAY. THE POWER STEERING QUIT WORKING. I HAD TO STOP IN THE MIDDLE OF THE STREET AND RESTART THE VEHICLE TO ENGAGE THE POWER STEERING. THIS HAS HAPPENED BEFORE BUT WHILE THE VEHICLE WAS STOPPED. THIS ISSUE WAS SUBJECT TO NHTA RECALL 14V-286 REGARDING 2013 EXPLORERS (RECALL NUMBER 14S06), BUT MY EXPLORER WAS NOT INCLUDED WITH THE ONES THAT WERE RECALLED. MY LOCAL FORD DEALER IS UNABLE TO SCHEDULE A REPAIR APPOINTMENT FOR ANOTHER MONTH SO I WILL TRY TO LOCATE AN INDEPENDENT REPAIR SHOP THAT CAN FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO TS&S FORD (1733 US-97, MADRAS, OR 97741) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING MODULE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SHE WAS GIVEN A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 88,646.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE PULLING OUT OF A PARKING LOT, THE STEERING WHEEL LOCKED CEASED, PREVENTING THE CONTACT FROM DRIVING THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS PROVIDED AN ESTIMATE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

THERE'S A POPPING SOUND WHEN I HIT A BUMP AND MAKE TURNS. IN ADDITION TO THAT IT STARTED SOUNDING LIKE METAL GRINDING AND WHILE DRIVING MY EXPLORER HAD A BOUNCE AND WOULD SWAY WHEN HITTING BUMPS AND TAKING CURVES. A VERY UNSAFE AND SCARY FEELING. IT'S MAINLY IN THE FRONT BUT THE REAR END MAKES CRACKING SOUNDS ALSO. IT'S WORRISOME.THE POPPING OCCURRES AS SOON AS I TURN THE WHEEL AFTER I START IT. THE SWAYING AND BOUNCING HAPPENS WHILE IN MOTION ESPECIALLY ON THE HIGHWAY.I PURCHASED THE VEHICLE NOVEMBER 2020, AND NOTICED IT A DAY OR TWO AFTER WHEN IT WAS TO LATE TO RETURN TO CAR LOT.

I STARTED MY CAR AFTER WORK (THIS IS AFTER A 12 HR SIT TIME) AND SEEN I HAD A FAULT ON MY DASHBOARD, POWER STEERING ASSIST AND SERVICE ADVANCE FAULTS. SO IN SHORT, I DO NOT HAVE POWER STEERING, NOR DO I HAVE MY 4WD, AND FOR SOME REASON MY TURN SIGNAL DOES NOT WORK FOR STEADY ON. THE TURN SIGNAL WORKS FOR LANE CHANGES BUT NOT FOR STEADY ON TURNING.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MESSAGE "POWER ASSIST ERROR" WAS DISPLAYED AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MULLINAX-LINCOLN AUTOMOTIVE LOCATED AT 550 1ST ST NW, CLEVELAND, TN 37311 WHO DIAGNOSED THAT THE POWER STEERING WAS FAULTY. THE VEHICLE WAS NOT YET REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THERE WERE NO RECALLS ASSOCIATED WITH THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.

I AM A 100% DISABLED VETERAN AND I NEED A RELIABLE VEHICLE. PLEASE ADVISE ME OF MY OPTIONS RELATED TO MY SAFETY RECALL. I RECEIVED A SAFETY RECALL NOTICE 19S17/NHTSA RECALL 19V-435 IN JUNE 2019 FOR THE REAR SUSPENSION TOE LINKS. THE WORK WAS COMPLETED ON JULY 2, 2019. I RECEIVED ANOTHER SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675 FOR THE REAR SUSPENSION TOE LINKS (SAME ISSUE) IN DEC, RECALL DATED NOV 2020. I CONTACTED THE FORD DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR DEC 7, 2020. MY ADVISOR STATED TO ME THAT MY CAR HAD FAILED INSPECTION AND MY VEHICLE WOULD BE KEPT OVERNIGHT. SHE ALSO STATED THE PARTS WERE ON BACK ORDER. I WAS TAKEN TO ENTERPRISE TO OBTAIN A RENTAL VEHICLE. I CALLED FORD HEADQUARTERS TO EXPLAIN TO THE AGENT MY VEHICLE HAD FAILED INSPECTION AND WAS AT THE DEALERSHIP. THE AGENT STATED THAT FORD HAD CANCELLED THE RECALL AND ONLY CERTAIN MODELS WERE AFFECTED. I WAS STILL PERPLEXED BECAUSE MY VEHICLE FAILED INSPECTION. MY ADVISOR SENT ME A TEXT ON DEC 9, 2020 STATING THE ETA IS DEC 11 WHEN THE PART WOULD BE SENT, AND SHE WOULD PROVIDE ME WITH AN UPDATE ON DEC 11, 2020. SHE CALLED ME ON DEC 10 OR DEC 11, 2020 AND STATED THAT FORD HAD CANCELLED THE RECALL AND THAT I COULD PICK UP MY VEHICLE. I TOLD HER I WAS CONFUSED BECAUSE MY VEHICLE FAILED INSPECTION. SHE STATED THAT FORD HEADQUARTERS WAS CALLED, AND SHE WAS ALSO CONFUSED AS TO WHY FORD HAD CANCELLED THE RECALL. THE INVOICE NEVER STATED THAT THE PART(S) FAILED ONLY THE RECALL WAS LISTED. IF I HAD NOT PROMPTLY CALLED WHEN I RECEIVED THE SAFETY RECALL I WOULD NEVER HAVE MADE THE APPOINTMENT, NEVER HAD KNOWN THE PART(S) FAILED AND NEVER CONTACTED FORD HEADQUARTERS. IF THE DEALERSHIP STATES THAT THE PART DID NOT FAIL, THEN WHY WAS I PROVIDED A RENTAL FOR A WEEK? ALSO, WHEN I TYPED IN MY VIN ON OWNER.FORD.COM AND NHTSA.GOV ZERO RECALLS CAME UP. THANK YOU FOR YOUR ATTENTION FOR MY CONCERNS.

REAR CAMERA KEEPS SHUTTING OFF INTERMITTENTLY DURING REVERSING AND WILL NOT COME BACK ON UNTIL YOU TAKE IT OUT OF REVERSE AND BACK THIS HAPPENS BOTH AT A STAND STILL AND IN REVERSE MOTION.

HYDRAULIC FAILURE MY STEERING WHEEL GETS STUCK AND VERY HARD I CANT MOVE THE VEHICLE I NEED TO TURN IT OFF AND BACK ON THEN IS DRIVABLE BUT IT HAS DONE THIS TO ME ON THE HIGHWAY WITH MY KIDS I'M SCARE WHEN THIS HAPPENS I NEED TO STOP AND IN THE HIGHWAY EVERYONE IS DRIVING HIGH SPEED I DONT HAVE TIME BECAUSE I CANT EVEN TURN THE WHEEL BECAUSE IT GETS VERY HARD AND IT HAS HAPPEND TO ME COUPLE OF TIMES

VEHICLE STEERING WHEEL HAS BECOME INCREASINGLY HARD TO TURN. WHEN I TRY TO TURN THE STEERING WHEEL, IT FEELS LIKE THE STEERING WHEEL BECOMES STUCK IN THAT TURNED POSITION ALMOST CAUSING ME TO HIT THINGS. VEHICLE DRIVES LIKE IT HAS MANUAL STEERING AND NOT POWER STEERING. NO WARNING LIGHTS SO FAR ON DASH. ISSUES HAPPEN DURING DRIVING ON HIGHWAYS AND CITY STREETS.

THE SEALS FOR THE INTERIOR OF THE CAR FAIL CAUSING WATER TO LEAK INSIDE THE VEHICLE AND DOWN THE BACK SEAT BELTS AND POOLING IN THE SPARE TIRE AREA OF THE TRUNK. THIS ALSO CAUSES MILDEW AND MOLD IN THE CARPETING.

CATALYTIC CONVERTER FAILED AT 137,000 MILES

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 25 MPH, THE STEERING WHEEL BEGAN SHAKING UNCONTROLLABLY. THE CONTACT'S SON WAS ABLE DRIVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT'S SON SPOKE WITH AN INDEPENDENT MECHANIC ABOUT THE FAILURE WHO INFORMED HIM THE FAILURE WAS A RACK AND PINION ELECTRONIC STEERING FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

SMELLING A WEIRD SMELL COMING FROM THE CABIN LIKE CARBON MONOXIDE SMELL .

WATER LEAKING FROM HEADLINER ONTO THE RADIO/CD PLAYER CAUSING IT TO SHORT OUT. SEATS & FLOOR RUG GETS FLOODED EVERY TIME IT RAINS. IS THERE A RECALL FOR WATER LEAKING INTO THE CAR EVERY TIME IT RAINS. THIS 2013 EXPLORER DOESN'T HAVE A SUNROOF BY THE WAY. IT'S PARKED IN MY DRIVEWAY ON FLAT SURFACE WHEN LEAKING WHEN RAINING.I CAN'T DRIVE WHEN RAINING BECAUSE OF WATER DRIPPING ON TO THE DASH BOARD RIGHT OVER THE RADIO/CD PLAYER.

MY ELECTRIC POWER ASSIST KEEPS LOCKING MY STEERING WHEEL, AND MY STEERING WHEEL IS MAKING A GRINDING NOISE. SINCE MY VEHICLE WAS MADE AFTER THERE RECALL DATES IT WILL NOT BE COVERED TO FIX. YET IT IS STILL HAVING THE SAME PROBLEM AS THE RECALLED VEHICLES.

THE CONTACT STATED THAT HE LOST POWER STEERING ON HIS VEHICLE AND HIS VEHICLE IS NOT PART OF THE RECALL .THE CONTACT STATED HIS WHOLE ELECTRICAL SYSTEM LOST POWER.

I RECEIVED NOTICE ABOUT A SAFETY RECALL FOR MY BALL JOINT SUSPENSIONS FOR MY VEHICLE. ACTUALLY TWO NOTICES FROM FORD. I SCHEDULED MY VEHICLE FOR RECALL SERVICE AND APPARENTLY MY VEHICLE VIN DOES NOT FALL UNDER THE RECALL. YOU CAN LITERALLY HEAR MY BALL JOINTS KNOCKING EVERY TIME I MAKE A TURN. EVEN THE MECHANIC CONFIRMED THAT MY BALL JOINTS WERE HORRIBLE BUT HIS HANDS WERE TIED BECAUSE MY VIN DID NOT POP UP IN HIS SYSTEM WITH THE RECALL. HOW IS IT I GET NOT ONE BUT TWO NOTICES FOR THE SAFETY RECALL AND NOW MY VEHICLE IS NOT COVERED UNDER THE COMPANY RECALL? WHEN AGAIN YOU CAN LITERALLY HEAR THE JOINTS KNOCKING EVERY SINGLE TIME I MAKE A TURN. IS IT REALLY GOING TO TAKE FOR ME TO GET INTO AN ACTUAL ACCIDENT TO HAVE THIS ISSUE ADDRESSED?

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THEY TOOK THEIR VEHICLE INTO THE DEALER (RAMP MOTORS, INC. 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776; (631) 473-1550) FOR A RECALL. THE DEALER INFORMED THEM THEIR VEHICLE HAD THE FAILURE AND THEIR REAR SUSPENSION TOE LINKS NEEDED TO BE REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THEIR VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

THE FUEL TANK HAS A GAP BETWEEN THE PLACE YOU FILL UP GAS FROM GAS LEAKING STILL.THE WHEELS MAKE A POPPING SOUND WHEN YOU MAKE SHARP TURNS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING THE VEHICLE, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER REGARDING A BALL JOINT FAILURE AND RECALL. THE CONTACT TOOK THE VEHICLE TO LANGDALE FORD (215 W MAGNOLIA ST, VALDOSTA, GA 31601, (229) 394-4334) AND WAS INFORMED THAT THE REAR SUSPENSION BALL JOINT NEEDED TO BE REPLACED. THE CONTACT RECEIVED A SECOND LETTER FROM THE MANUFACTURER WHICH STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE REAR SUSPENSION BALL JOINT WAS PREVIOUSLY REPLACED UNDER NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) BY THE PREVIOUS OWNER HOWEVER, THE RECALL REPAIR FAILED TO FIX THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

MY EXPLORER HAS BEEN PARKED FOR A FEW DAYS, AFTER OPENING THE PASSENGER SIDE, I NOTICED THAT THERE WAS A LARGE PUDDLE OF WATER SITTING THERE ON THE FLOOR LINEAR AND ON THE FLOORING ITSELF. I CHECKED THE MOON ROOF, IT WAS CLOSED, NO VISIBLE WATER SO THAT IS NOT POSSIBLE. I CHECKED THE SIDE DOOR AND SEALS, NO ISSUES. I NOTICED THAT WATER WAS FROM THE TOP PART OF THE PASSENGER SIDE INNER FOOTING AREA COMING DOWN SO I CHECKED THE WINDSHIELD AREA. AND AS ASSUMED, WATER WAS CREEPING IN FROM THE WINDSHIELD AREA DUE TO BAD CAULKING JOB/DEFECTIVE ENGINEERING CAUSING WATER (RAIN/SNOW, ETC) TO CREEP IN AND SOIL THE ELECTRICAL AREA AND THE FLOORING.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE VEHICLE WAS TAKEN DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TOE LINK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS SENT IN ERROR AND THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 153,488.

WATER IS LEAKING THROUGH THE TOP OF VEHICLE. THIS IS CAUSING ELECTRICAL ISSUES AND SHORTS. AM AFRAID CAR IS PUTTING ME IN A DANGEROUS SITUATION

WATER LEAKING IN THROUGH 3RD ROW DRIVER SIDE SEATBELT, LEAKS DOWN TO POWERFOLD ELECTRICAL WIRING, AND ACCUMULATES UNDER SEAT/CARPET AND INTO SPARE TIRE WELL. THE WATER COMING INTO CONTACT WITH THE ELECTRICAL WIRING CAN CAUSE GREAT HARM TO NY CHILDREN WHO SIT BACK THERE. THE WATER ON CARPET CAUSES MOLD AND MILDEW WHICH IS A HAZARD TO OUT HEALTH. THE WATER IN SPARE TIRE WELL CAN CAUSE RUST AND SUBSEQUENT EXHAUST FUMES TO ENTER INTO CABIN.

POWER ASSIST FAILED, FORD REPAIRED BUT CHARGED ME $2,100. TOLD NOT COVERED UNDER RECALL FOR SAME PROBLEM

I RECIEVED A LETTER STATING THAT MY VEHICLE WAS IN RECALL FOR THE REAR TOE LINK SUSPENSION. THE DESCRIPTION OF THIS RECALL IS HAPPENING TO MY VEHICLE BUT IT'S NOT THE REAR IT'S THE FRONT THAT'S DESCRIBING ALL THE SYMPTOMS. WHAT ARE MY OPTIONS?

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 40 MPH, MAKING A SLIGHT TURN IN THE ROADWAY SHE LOST CONTROL OF THE VEHICLE AS THE STEERING WHEEL FAILED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WENT INTO A SLIGHT DITCH STOPPING IN A DRIVEWAY ON THE OPPOSITE SIDE OF THE ROAD. THE CONTACT'S WIFE WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED LOCAL DEALER VICTORY LANE FORD, INC. (903 OLD RTE 66 N, LITCHFIELD, IL 62056) WHO INFORMED HIM THAT THE RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. MANUFACTURER. WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

LIGHTS AND PASSENGER DOOR AJAR STAY ON. LIGHTS DON'T TURN OFF WHEN BACKING UP OR UNTIL DRIVING FORWARD AT A CERTAIN SPEED. LOCKS UNLOCK BY THEMSELVES. LIGHTS WILL RANDOMLY TURN ON WHEN NO ONE IS BY THE CAR. HAVE 3 LITTLE KIDS NEED A CAR THAT SHOULD BE RELIABLE TO LOCK THE DOOR TO S AND STAY LOCKED OR TO SAFELY BACK UP WITH VISIBILITY BUT CAN'T BC THE LIGHTS STAY ON

MY 2013 FORD EXPLORER EXPERIENCE AND WAS DIAGNOSED BY A FORD DEALER AS HAVING THE IDENTICAL PROBLEM AS LIKE VEHICLES COVERED BY NHTSA CAMPAIGN NHTSA 14V286000. THE VEHICLE LOSES POWER STEERING AND A STEERING ASSIST FAILURE WARNING OCCURS WHILE MOVING. MY VEHICLE IS NOT WITHIN THE SAME MFG DATE RANGE AS THE VEHICLES COVER IN THE RECALL, HOWEVER IS THE SAME MAKE AND MODEL, AND THE SAME PART IS DEFECTIVE.

I MOTHER OF 3 (15, 13 & 11) & WIFE GOT INTO A MAJOR CAR ACCIDENT ON NOVEMBER 17TH, 2020 AT ABOUT 8:10AM DRIVING SOUTH ON THE WHITESTONE EXPRESSWAY SOUTH A HIGHLY TRAFFICKED HIGHWAY WITH 4 DRIVING LANES. POLICE REPORT NO. 2020-109-2709. I EXPLAINED TO ALL INSTANCES INCLUDING POLICE, PARAMEDICS, TOW COMPANY, CAR INSURANCE, FORD AUTO DEALER, REPAIRING SHOP, ETC. THAT MY CAR SIMPLY FAILED ME. I SUDDENLY LOST 100% CONTROL OF THE DIRECTION OF THE CAR AND I WAS FORCED INTO INVADING ALL THE LANES TO MY LEFT AS I WAS DRIVING ON THE FAR-RIGHT SIDE. I AM AN EXPERIENCED DRIVER FOR OVER 30 YEARS I WAS TOTALLY AWARE AND FOCUSED ON REGAINING CONTROL OF THE VEHICLE, BUT IT WAS SIMPLY NOT POSSIBLE, THE CAR SPUN OUT AND I GOT EVENTUALLY HIT ON THE BACK REALLY STRONG. THE FORD MOTOR COMPANY HAS ISSUED SEVERAL RECALLS RELATED TO THE MECHANICAL FAILURE OF THE REAR TOE LINKS THAT INCREASE THE RISK OF A CRASH. THIS REPAIR WAS PERFORMED TO MY CAR AN EXPLORER BY THE STAMFORD FORD LINCOLN SFL ON AUGUST 11TH, 2020 BUT THE MOST RECENT RECALL I FOUND OUT JUST YESTERDAY NOV 23RD THAT WAS ISSUED ON OCTOBER 30TH, 2020 (NO COMMUNICATION WAS SENT TO ME BY EITHER THE AGENCY OR THE FORD MOTOR CORPORATION). IT IS MY CIVIL DUTY TO COMMUNICATE THIS TO THE COMMUNITY TO AVOID THIS FROM HAPPENING TO OTHERS, ANYONE THAT OWNS A FORD EXPLORER 2013-2017 COULD DIE AT ANY TIME FOR THIS ONGOING UNRESOLVED ISSUE BY FORD. EVERY FAMILY DESERVES TO DRIVE A SAFE CAR. PRESENTLY, I AM RUNNING THE RISK THAT MY CAR GETS TOTALED BY THE CONCLUSIONS OF THE STAMFORD BODY REPAIR SHOP THAT WORKS ALONG WITH THE SFL IN WHICH CASE I SIMPLY MIGHT NEVER GET THE EXPLANATIONS THAT I DESERVE FOR THE MECHANICAL FAILURE AND I WILL BE ALSO LOSING THOUSANDS OF DOLLARS IN THE NEED TO GET A SAFE CAR TO DRIVE FOR MY FAMILY. REQUESTING KINDLY YOUR HELP TO INVESTIGATE THIS FURTHER. DMV CT MENTIONED I SHOULD SEEK YOUR HELP ON THE MATTER.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 4O MPH THE VEHICLE VIBRATED AND THEN THE ENGINE SHUT OFF. THE CONTACT COASTED TO THE LANE CLOSEST TO THE SIDE OF THE ROAD AND STOPPED AND RESTARTED THE VEHICLE. THE CONTACT THEN WAS ABLE TO PROCEED BACK TO HIS HOME. THE CONTACT CALLED THE DEALER KOONS FORD OF ANNAPOLIS 2540 RIVA ROAD, ANNAPOLIS, MD 21401 (410) 224-2100 AND THEY RAN A DIAGNOSTIC TEST AFTER THE VEHICLE WAS BOUGHT IN BUT COULD NOT GET A CODE OR DUPLICATE THE ISSUE. THE ISSUE OCCURRED TWICE AND THE VEHICLE WAS AT THE DEALER UNREPAIRED. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 67,000.

FOUR 2013 FORD EXPLORER RAN HOT WHILE I WAS OPERATING THE VEHICLE. WE THOUGHT IT WAS LOW ON ANTIFREEZE SO WE ADDED SOME. OUT OF PRECAUTION, WE BEGAN MONITORING THE ANTIFREEZE LEVEL AND NOTICE THAT THE LEVEL WOULD DROP, OVER A COUPLE OF WEEKS, ENOUGH WHICH REQUIRED US TO HAVE TO ADD MORE ANTIFREEZE. MY WIFE CALLED FORD'S SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT TO DETERMINE/CONFIRM THE PROBLEM. WE WERE TOLD THAT IT SOUNDS LIKE THE WATER PUMP WAS MAY BE DEFECTIVE. ON OUR WAY TO THE APPOINTMENT, THE VEHICLE SHUT DOWN AND HAD TO BE TOWED THE REST OF THE WAY. UPON INSPECTION, WE WERE TOLD THAT ANTIFREEZE HAD LEAKED INTO THE ENGINE, AND FURTHER, THE ENGINE WAS DAMAGED BECAUSE OF A BROKEN TIMING CHAIN.

MY FORD EXPLORER STEERING FAULT WARNINGS CAME ON AND HAD TO TOW IT TO A LOCAL FORD DEALERSHIP. NOW I HAVE TO PAY 2800.00 TO FIX IT, SAW A RECALL ON THIS PROBLEM ON THIS VEHICLE BUT DEALERSHIP IS SAYING THAT NO RECALLS ARE ON MY VEHICLE. SO MANY FORD EXPLORERS HAVING THE SAME ISSUE, AFTER PAYING SO MUCH FOR VEHICLE AND NOW HAVING TO PAY OUT OF POCKET TO FIX IT.

FREQUENT FUME SMELLS COMING FROM THE EXHAUST. I DRIVE WITH MY BABIES AGES 3 AND 4. I'M AFRAID THIS WILL HAVE AN EFFECT ON THEIR HEALTH AS WELL AS MINE. SOMETIMES WE GET HEADACHES AND I FEEL IT'S FROM BEING IN THIS VEHICLE. ELECTRIC PROBLEMS WITH THE SUNROOF. NOT WORKING AND UNABLE TO CLOSE.

WHEN SHIFTING TO REVERSE FROM PARK WHILE STATIONARY, THE BACK-UP CAMERA DOES NOT ALWAYS ACTIVATE/COME ON SCREEN. WHEN SUCH INSTANCES OCCUR, AFTER REPEATED RE-SHIFTS, A MESSAGE DISPLAYS TO TAKE THE VEHICLE TO THE DEALERSHIP. I CONSIDER THIS TO BE A SAFETY ISSUE.

MY EXPLORER WAS EXPERIENCING THE EXACT SYMPTOMS AND DIAGNOSIS AS IN THE RECALL 14S06 AT LOW SPEEDS THE ELECTRONIC POWER STEERING WOULD FAULT CAUSING IT TO BE MORE DIFFICULT TO STEER IN SHORT BURST IT WOULD COME AND GO AS WELL AS MAKING A WHINING SOUND. I TOOK THE VEHICLE TO THE DEALERSHIP AND THE ROOT OF THE PROBLEM ENDED UP BEING THE STEERING GEAR/RACK AND PINION IT COST ME ROUGHLY 2,000 TO HAVE IT REPLACED WHEN I QUESTIONED THEM ABOUT THIS RECALL THEY SAID MY VEHICLE DID NOT FALL UNDER RECALL 14S06 BUT MY VEHICLE HAD THE EXACT SYMPTOMS OF SAID RECALL. THIS IS EXTREMELY DANGEROUS AND CAN CAUSE A CRASH WITH INEXPERIENCED DRIVERS. ESPECIALLY WITH KIDS IN THE CAR. THE VEHICLE HAS BEEN REPAIRED AT MY EXPENSE WITH NO HELP FROM THE DEALERSHIP AS FAR AS PARTS AND LABOR COST

MY BACKUP CAMERA WILL JUST GO BLACK SCREEN FOR NO REASON AT TIMES WHEN I AM TRYING TO BACK UP. IT DOESN'T HAPPEN ALL THE TIME BUT OFTEN.

I WAS ON THE STREET TURNING LEFT AND I LEFT MY VEHICLE SLOW THE SPEED AND THE WHEE GOT REALLY HARD. I WAS ABOUT TO BE IN A CAR ACCIDENT. I WAS NOT ABLE TO DRIVE IT HOME ANYMORE. THE VEHICLE WILL NOT GO ANYMORE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR FORD STONEWALL (251 US-171, STONEWALL, LA 71078, (318) 925-3333) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. INVALID VIN.

MY CAR STARTED MAKING A POPPING NOTICE EVERY TIME I TURNED MY WHEEL WHILE DRIVING. I WAS TOLD IT WAS THE RACK N PINION AND ALSO SUSPENSION ON MY FORD.

MY VEHICLES POWER STEERING STOPPED WORKING ABRUPTLY. THE SCREEN READS POWER ASSIST FAULT. I CAN'T TURN THE WHEEL WHATSOEVER. I CALLED MY LOCAL FORD DEALERSHIP AND WAS TOLD IT WOULD COST OVER 2K TO REPAIR. AFTER FURTHER RESEARCH IT IS NOTED THAT THIS IS A COMMON OCCURRENCE WITH THE EXPLORERS.

VEHICLE STEERING SUDDENLY STOPPED WORKING WHILE IN MOTION NEARLY CAUSING A HEAD ON COLLISION. VEHICLE IS 2 MONTHS OUTSIDE BUILD DATE OF PREVIOUS RECALL FOR STEERING FAILURES. VEHICLE STEERING ALMOST IMPOSSIBLE TO TURN WHEELS IN ANY DIRECTION

MY WIFE WAS DRIVING THE VEHICLE AND IT QUIT RUNNING WITHOUT ANY WARNING . SHE WAS ON CITY STREET. SHE PULL OVER AND LEFT IT SIT. WE WHEN BACK AND RE-STARTED IT WITH NO PROBLEM AND DROVE IT HOME. IT HAS DONE THIS A SECOND TIME A COUPLE DAYS LATER,SHE SAID IT CHUGGED AND QUIT. IT SET FOR ABOUT 15 MINS. BEFORE I RE-STARTED IT WITH NO PROBLEMS. THE WRENCH LIGTH COMES ON BUT NO CODES ARE SHOWING.

LEAKS FROM POOR QUALITY WELDS ABOVE REAR TAILGATE. CREATES MOLD IN CARPET ABS SPARE TIRE INSULATION. KNOWN PROBLEM ON VEHICLE. ADDITION LEAKS IN SUNROOF DUE TO POOR DRAINAGE CAUSING MOTOR TO FAIL. PAINT BUBBLE FAIL ON HOOD (KNOWN ISSUE ON EXPLORERS AND EXPEDITIONS)

WHEN STARTING CAR THE STEERING WILL LOCK UP MAKING IT HARD TO TURN STEERING WHEEL: THE FEAR THIS WOULD HAPPEN WHILE DRIVING, USUALLY I CAN TURN OFF ENGINE AND RESTART CAR. TODAY HAPPENED TWICE.

THE CEILING AROUND THE SUNROOF ON MY 2013 FORD EXPLORER STARTED DRIPPING WATER DURING A RAIN. THE NEXT MORNING I HAD OVER AN INCH OF STANDING WATER IN MY CAR. IT HAD DRIPPED ALL OVER THE FRONT CENTER OF THE SUV. NOW MY FLOORBOARDS ARE GOING TO BE MOLDY AND MUSTY DUE TO FORD'S POOR SUNROOF DESIGN. ALLOWING ONLY A FEW SMALL HOLES FOR WATER TO DRAIN OUT OF THE SUN ROOF AREA IS IGNORANT. AFTER THESE HOLES GETS CLOGGED THE ENTIRE THING IT GETS FILLED WITH WATER AND SHORTS OUT THE MOTORS.

EXPLORER VEERED OFF THE EDGE OF THE ROAD WHILE IN MOTION ON US ROUTE 322 AND COULD NOT BE STEERED BACK ONTO THE ROAD. IT WAS REPAIRED AT CORNELL AUTO BODY. CHIP CORNELL NOTICED A SUSPICIOUS BREAK AND A CRACK IN THE LOWER CONTROL ARM AS DID MY BROTHER, TOM GREEN, WHO IS A RETIRED WELDER AT JOY MANUFACTURING WITH (42) YRS. EXERIENCE. TOM TOOK THE LOWER CONTROL ARM TO GRIFFIN-PHILLIS FORD, 2582 PA-257 SENECA, PA 16346 FOR THEM TO SHOW IT TO A FORD REPRESENTATIVE.

ALL TERRAIN MANAGEMENT SYSTEM CONTINUOUSLY FAULTS EVEN AFTER BEING IT REPAIRED IN 2016, IT WAS OKAY FOR 2 YEARS STARTED AGAIN FAULTING EVERY NOW AND THEN IN 2019. THIS YEAR THE ALL TERRAIN MANAGEMENT SYSTEM STOPPED WORK COMPLETELY IN MARCH. AT FIRST THE VEHICLE HAD TO BE IN MOTION FOR IT TO FAULT BUT NOW IT HAPPENS RIGHT AFTER STARTING THE SUV. THIS IS AN EXTREME SAFETY ISSUE AS IT SEEMS TO LOOSE GRIP OF THE ROAD NO MATTER THE WEATHER.

UPON STARTING MY CAR AN ALARM CAME ON AND SAID MY ELECTRIC POWER STEERING HAS FAILED AND I COULD NOT TURN THE WHEEL. SO I SHUT THE CAR OFF THEN RESTARTED IT AND THE ALARM WENT AWAY. TWO DAYS LATER THIS HAPPENED WHILE I WAS BACKING OUT OF THE GARAGE I DID THE SAME THING , SHUT OFF AND RESTARTED THE CAR.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING FAILED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS AND SEVERAL OTHER UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO DUNCAN SUZUKI (1001 E MAIN ST, PULASKI, VA 24301) AND WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE VIN WAS NOT PART OF A RECALL AND WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

WHILE STATIONARY OR AT SLOW SPEEDS, WHEN TURNING THE STEERING WHEEL NEAR THE MAX, THE RIGHT FRONT STRUT MOUNT GIVES A CLANGING SOUND. THIS IS DUE TO A LOOSE STRUT MOUNT THAT COULD BE DANGEROUS. THIS OCCURS ON CITY ROADS WHERE SPEEDS ARE LOW ENOUGH TO ALONG NEAR MAXIMUM TURNING RADIUS.

THE DRIVER CAR DOOR LATCH BROKE OFF AND DRIVER DOOR DOESN'T CLOSE PROPERLY. THE DOOR FLYS OPEN WHILE IN MOTION ESPECIALLY ON TURNS AND I HAVE TO HOLD IT CLOSED WITH ONE HAND WHILE TRYING TO DRIVE WITH MY ONLY OTHER HAND. CANNOT GET IN OR OUT OF THE VEHICLE! I HAVE TO CLIMB IN THROUGH THE PASSENGER OR BACK SEAT TO PUSH THE DOOR FULLY OPEN SO I CAN GET IN TO DRIVE. THE DOOR AJAR LIGHT STAYS ON AND THE DOOR CAN OPEN WHILE IN MOTION. FORD SAID THE RECALL HAS EXPIRED 7/2020 AND REFUSES TO FIX MY CAR DOOR HANDLE, VERY DANGEROUS SITUATION I WANT TO SELL THIS VEHICLE AND THE NEW OWNER WILL THEN BE IN DANGER HOWEVER FORD REFUSES TO COVER THIS DEFECT WITH THEIR DOOR HANDLES THAT ALREADY HAD A RECALL ON IT. PLEASE HELP ME MAKE OTHERS AWARE OF THIS DANGEROUS SITUATION AND ANY NEW CAR OWNERS WHO WILL HAVE THE SAME ISSUE. THIS IS A KNOWN ISSUE WITH THIS YEAR FORD EXPLORER AND THEY REFUSE TO FIX IT AND COVER THE EXPENSE TO FIX WHEN IT WAS PART OF A RECALL THAT 'EXPIRED'. I'M SCARED I MAY FLY OUT OF THE DOOR WHILE DRIVING AND GET HURT OR RUN OVER BY ANOTHER VEHICLE BECAUSE THIS DOOR WON'T CLOSE SECURELY.

RANDOM REAR WINDOW EXPLODING. CAR HAD NO CHIPS OR DAMAGE TO REAR WINDSHIELD. THE CAR HAD BEEN PARKED FOR LONG PERIODS OF TIME. VEHICLE WAS PARKED, NOT RUNNING, BACKED IN AWAY FROM STREET FOR 20 MINUTES BEFORE SPONTANEOUSLY EXPLODING. THE CENTER OF THE WINDSHIELD AS WELL AS THE OUTSIDE EDGES HAD HOLES BLOWN OUT. WEATHER WAS AND HAD BEEN BETWEEN 58' AND 70' FOR THE PAST WEEK.

I HAVE A CHECK ENGINE LIGHT ON WAS TOLD IT WAS THE FUEL LID.IT NOW CHUGS AND SEEMS LIKE TRANSMISSION . WHEN IT RAINS WATER GETS IN CAR. WHICH GOES INTO OUR ELECTRICITY SYSTEM. OUR USB DOESNT WORK ALL THE TIME. MY CONTROLS FOR SUN ROOF DOES NOT WORK THE SCREEN IS STUCK OPEN. I AM ON MEDICEIN THAT I CAN NOT BE EXPOSED TO LIGHT. GAS PROBLEM STARTED RIGHT AFTER OIL CHANGE

IN 2018 I REPLACED THE STEERING GEAR AND 5 DAYS I HAD TO REPLACE IT AGAIN. MY CAR LOST THE STEERING COMPLETELY. BOTH TIMES WE USED ORIGINAL PART FROM THE DEALER. THE REPAIR IS VERY EXPENSIVE. I NEED A SOLUTION. MY CAR IS NOT DRIVEABLE. THE PSCM HAS A CODE U3000-61 AND P07AE-09

GOING AROUND A CURVE ON THE HIGHWAY WHEN I NOTICED I WAS TURNING MY WHEEL L BUT MY CAR WAS NOT TURNING. I TURNED MY WHEEL CLOCKWISE AND THE MY STEERING WHEEL WAS ALMOST UPSIDE DOWN BY THE TIME MY WHEELS TURNED

THERE ALREADY A RECALL FOR THIS PROBLEM WITH FORD STEERING: ELECTRIC POWER ASSIST SYSTEM ON MY YEAR 2013 FORD EXPLORER AND MY CAR IS HAVING TROBLE TURNING, CUTTING IN OUT WHILE DRIVING ( LIKE GETS HARD TO TURN THEN BACK TO EASY OVER AND OVER) I CONTACTED FORD ABOUT THE PROBLEM AND WAS TOLD I HAVE TO HAVE MY VIN NUMBER PUT ON THE RECALL LIST ( WHAT EVER THAT MEANS) AND EVEN THO THEY KNOW ITS A KNOWN ISSUE THEY CANT HELP ME...SO PLZ LEAD ME IN THE RIGHT DIRECTION TO GETTING MY CAR ON THIS RECALL LIST THANKS.

DRIVING THE CAR AND WARNINGS APPEARED ON THE DASHBOARD SHOWING POWER STEERING AND STABILITY CONTROL FAILED. I COULD BARELY TURN THE STEERING WHEEL. THANK GOD I WAS ON A SIDE STREET NEAR HOME. IF THIS HAPPENED ON A HIGHWAY OR EXPRESSWAY I WOULD LIKELY HAVE LOST CONTROL OF THE VEHICLE. IT WAS DUE TO FAILURE OF THE STEERING RACK.

HAVE LEAK AT 3RD ROW SEAT BELT AT ROOF ON LEFT HAND SIDE.SEAT BELT GETTING WET LEAKING DOWN ON SEAT AND FLOOR. FIRST NOTICED WHEN TILTING 3RD ROW SEAT ON SEPT. 29/2020. VEHICLE WAS PARKED AND NOT MOVING . HAD RAIN THE NIGHT OFSEPT. 28/2020.

THE POWER STEERING IS NO LONGER WORKING. PREVIOUS VEHICLE THAT ARE THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM. NO RECALL WAS LISTED FOR MY VIN.

I WAS LEAVING THE GROCERY STORE AND THE POWER STEERING WENT OUT ON MY EXPLORER. THERE WAS A POWER STEERING DEFAULT AND THE SERVICE TRAC ADJUSTMENT WARNING CAME ON AS WELL. I HAD TO MANUALLY STEER THE CAR HOME DRIVING LESS THAN 25 MPH AND IT HAPPENED OUT OF NOWHERE. I UNDERSTAND THERE IS A RECALL FOR 2011-2013 EXPLORERS BUT APPARENTLY MINE ISN'T COVERED AND THAT IS A MAJOR ISSUE. THIS IS OBVIOUSLY AN ISSUE WITH THE MODEL, NOT JUST ONES MANUFACTURED AT THE CHICAGO FACILITY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A MSA ALTAIR FLOOR XR GAS DETECTOR WHICH SHOWED HIGH LEVELS OF CARBON MONOXIDE. THE CONTACT STATED THAT PER ONE HOUR OF DRIVING THE DETECTOR SHOWED14 PPM (PARTS PER MINUTE). THE CONTACT STATED THAT THE FAILURE WAS CONSTANT ON A DAILY BASIS. THE CONTACT STATED THAT THE CARBON MONOXIDE DETECTOR WAS CALIBRATED ON A DAILY BASIS. THE CONTACT STATED THAT HIS WIFE COMPLAINED SEVERAL TIMES ABOUT HEADACHES WHILE DRIVING IN THE VEHICLE. THE CONTACT STATED THAT HE SUSTAINED SEVERE HEALTH ISSUES AND HAD HEART ABLATION SURGERY FROM THE CARBON MONOXIDE. THE CONTACT WAS CONCERNED THAT CONTINUAL DRIVING PRESENTED A GRAVE DANGER TO HEALTH AND SAFETY. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC (1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT, WAS UNABLE TO SPEAK WITH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 197,625.*DT *TR

CAR JUST STARTED SHAKING AND LOST POWER STEERING WHILE DRIVING ON THE HIGHWAY.

UPON STARTING THE VEHICLE A WARNING BOX APPEARS INDICATING " POWER STEERING ASSIST FAULT". ONCE THIS MESSAGE APPEARS THE VEHICLE LOOSES POWER STEERING COMPLETELY AND YOU HAVE TO STEER THE CAR MANUALLY. THIS WARNING MESSAGE HAS APPEARED MULTIPLE TIMES. AS OF 9/22/20 I HAVE NO POWER STEERING. I WAS ABLE TO HAVE THE VEHICLE CHECKED OUT BY THE LOCAL FORD DEALERSHIP IN WHICH THEY INDICATED THE PROBLEM IS A FAULTY STEERING GEAR BOX WHICH WILL NEED TO BE REPLACED. FORD ALREADY HAS A RECALL THAT WAS ISSUED FOR THIS EXACT PROBLEM ON EARLIER MODELS. THAT RECALL NUMBER IS THE FOLLOWING 14S06.

POWER STEERING WENT OUT. THEN LOCKED DOWN COMPLETELY. ALMOST CAUSING A WRECK.

I LOST COMMUNICATION WITH THE CLIMATE CONTROLS IT SAYS, CAUSING MY HEAT TO COME ON FULL BLAST AND I CAN NOT TURN IT OFF. I LIVE IN FLORIDA AND THIS IS VERY UNSAFE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WITH THE VEHICLE BECOMING DIFFICULT TO STEER. THE CONTACT TURNED THE VEHICLE OFF AND ATTEMPTED TO RESTART THE VEHICLE AND THE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ENERGY COUNTRY FORD (4545 N. TWIN CITY HWY, PORT ARTHUR, TX 77642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

WHILE DRIVING NOTICED WHEN MAKING A TURN AT LOW SPEED STICKY STEERING WHEEL AND POPPING NOISE. FEW DAYS LATER WHEN TURNING THE WHEEL A GRINDING NOISE COMING FROM THE STEERING COLUMN. BECAME WORSE DAY BY DAY, LOUDER GRINDING NOISE TURNING THE TRUCK LEFT OR RIGHT DRIVING AT LOW SPEEDS. WHEN THE VEHICLE SIT FOR FEW DAYS WITHOUT MOVEMENT AND TURN ON TO GO DRIVE IT THE STEERING WHEEL IS STUCK HARD TO MOVE AT FIRST THEN WHEN GIVE IT A BIT OF HARD TWIST IT BREAKS LOOSE FOR DRIVING BUT LOUD GRINDING NOISE WHEN TURNING THE WHEEL. IT FEELS AND SOUND AS IF THE RACK IS BAD OR SOMETHING.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THE HOOD PAINT WAS BUBBLING, CHIPPING, AND PEELING. THE CONTACT CALLED CAPITAL FORD OF WILMINGTON 4222 OLEANDER DR, WILMINGTON, NC 28403 910) 799-4060 WHERE INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE PHOTOS WHERE TAKEN. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO NHTSA. MANUFACTURER COMMUNICATION NUMBER: TSB 20-2233 WAS REFERENCED. THE FAILURE MILEAGE WAS 60,000. *LN THE CONSUMER PROVIDED PHOTOS. *TR

I WAS DRIVING AND MADE A TURN AND HAD AN ISSUE WITH MY STEERING . IT ALMOST CALLS ME TO RUN UP ONTO A CURVE. MY STEERING WOULD MAKE A LOUD NOISE WHEN I TURNED IT IN.. I IMMEDIATELY DROVE THE CAR HOME AND TOOK IT TO AN AUTO REPAIR SHOP THE NEXT DAY OR SO. IT IS SEPTEMBER THE 8TH 2020 I TOOK IT TO THE REPAIR SHOP AND THEY HAD TO REPAIR THE STEERING SYSTEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED INTERMITTENTLY. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN, WITH THE POWER STEERING CONTROL MODULE ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOLIVER FORD OF MINEOLA (1311 SOUTH PACIFIC DIRECTION, MINEOLA, TEXAS 75773, (903)-569 9421) TO BE DIAGNOSED. THE MECHANIC LOCATED A FAILURE CODE AT THE POWER STEERING CONTROL MODULE. THE CONTACT WAS INFORMED THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THAT THE VIN WAS NO INCLUDED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.*DT CONSUMER CONTACTED MANUFACTURER AND WAS TOLD VEHICLE WAS DEEMED SAFE.*JB

LEAVING MY JOB IN THE MORNING I GOT A MESSAGE ON THE DASH SAYING POWER STEERING ASSIST FAULT. I COULD NOT TURN THE STEERING BECAUSE IT WAS TOO HARD. I TURNED OFF THE CAR WAITED A FEW MINUTES AND RESTARTED THE CAR AND EVERYTHING WAS OK. MY MISTAKE WAS TO MAKE A STOP. AFTER GETTING BACK IN THE CAR THE MESSAGE CAME BACK SO I THOUGHT I COULD JUST WAIT A FEW MINUTES AGAIN. THANK GOD, I WAS PARKED AT WALGREENS NEEDLESS TO SAY, POWER STEERING NEVER CAME BACK. TOOK MY TRUCK TO THE DEALER AND THEY WANT OVER $2500 TO FIX IT. I DIDN'T GET A REPAIR INVOICE BUT I HAVE THE RECEIPT WITH THE DESCRIPTION OF THE PROBLEM.

MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT STATED THAT SHE WOULD RESTART THE VEHICLE AND THE VEHICLE WOULD FUNCTION CORRECTLY. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 149,010.

THE POWER STEERING ON MY 2013 FORD EXPLORER WILL INTERMITTENTLY STOP WORKING WHILE THE VEHICLE IS IN MOTION ON A CITY STREET. MY WIFE ALMOST HAD AN ACCIDENT DUE TO THIS BECAUSE IT MAKES THE VEHICLE EXTREMELY DIFFICULT TO CONTROL. THIS IS A KNOWN DEFECT WITH EXPLORERS AND THERE WAS A RECALL ISSUED (14S06) BUT ONLY FOR CERTAIN VIN NUMBERS. MY EXPLORER WAS NOT COVERED UNDER THIS RECALL AND I HAD TO PAY $1800 TO REPLACE THE WHOLE POWER STEERING RACK. THIS ISSUE IS THE EXACT ISSUE THE OTHER EXPLORERS WERE RECALLED FOR AND MY FORD SERVICE ADVISOR AGREED WITH ME. BUT HE SAID I STILL HAD TO PAY FOR IT BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL. THIS IS A DANGEROUS SAFETY ISSUE THAT MUST BE ADDRESSED. THE RECALL MUST BE EXPANDED TO INCLUDE MORE EXPLORER VIN NUMBERS. THIS IS A HAZARD NOT ONLY TO THE DRIVERS OF EXPLORERS BUT ALSO OTHER MOTORISTS. PLEASE INVESTIGATE THIS ISSUE. A GOOGLE SEARCH OF "FORD EXPLORER POWER STEERING FAILURE" WILL TELL YOU ALL YOU NEED TO KNOW

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LOCAL DEALER ANDERSON FORD LOCATED AT 3900 CLEMSON BLVD, ANDERSON, SC 29621, (864) 225-4151, AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 185,000.

WHILE DRIVING 65 MPH ON THE INTERSTATE, A CHIME ALARM CAME ON AND A MESSAGE CAME UP SAYING "POWER ASSIST FAILURE ". THEN I LOST POWER STEERING IMMEDIATELY. THEN ANOTHER ALATM.FLASHED AND SAID "SERVICE POWER STEERING NOW". DRIVING TO THE NEXT EXIT 7 MILES AWAY WAS VERY SCARY AND DIFFICULT. THERE WAS NO WARNING SIGN AT ALL THAT THERE WAS AN ISSUE WITH MY 2013 FORD EXPLORER XLT. AND WHEN THERE WAS A WARNING, IT WAS TOO LATE. I HAD TO HAVE IT TOWED 2.5 HRS HOME. THE MECHANIC SHOP GAVE ME AN ESTIMATE FOR REPAIR OF $2700.00 TO REPLACE THE POWER STEERING RACK. AS I DO NOT HAVE THE MONEY FOR IT NOW, I BROUGHT IT BACK HOME AND IT IS SITTING IN MY DRIVEWAY. THE POWER STEERING WORKED AGAIN WHEN I WAS DRIVING IT THE 1.5 MILES BACK HOME BUT WENT OUT AGAIN ONCE I PULLED ON TO MY STREET. IT WAS EXTREMELY DIFFICULT PARKING IT WITHOUT POWER STEERING. I SAW THIS WAS A RECALL FOR SOME 2013 EXPLORERS, YET MY VIN WAS NOT INCLUDED ON THE RECALL LIST.

I NOTICED A "POWER STEERING ASSIST FAULT" LIGHT AS SOON AS I STARTED UP MY 2013 EXPLORER YESTERDAY. I PUT IT IN REVERSE AND COULD EASILY TELL THE POWER STEERING WASN'T WORKING AT ALL. I TURNED OFF MY EXPLORER AND STARTED IT BACK UP A FEW MINUTES LATER. THE FAULT INDICATOR LIGHT WAS NO LONGER VISIBLE AND EVERYTHING SEEMED BACK TO NORMAL. THIS IS THE FIRST TIME I'VE SEEN THIS FAULT ON MY EXPLORER. IT IS DEFINITELY AN ELECTRICAL ISSUE, SO I RESEARCHED SIMILAR INCIDENTS AND THEY ALL TALK ABOUT A POWER STEERING RECALL FOR 2012-2013 EXPLORERS. OF COURSE, I PUT IN MY VIN AND MY EXPLORER WASN'T INCLUDED IN THIS RECALL. THERE ARE WAY TOO MANY PEOPLE THAT HAVE RECENTLY HAD THIS SAME ISSUE. I HOPE FORD REALIZES THEY NEED TO DO SOMETHING BEFORE PEOPLE START GETTING INTO SERIOUS ACCIDENTS AND THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS. IT DOESN'T MAKE SENSE THAT ONLY A PARTIAL AMOUNT OF 2013 EXPLORERS ARE INCLUDED IN THE RECALL AND NOT ALL OF THEM. IF THAT'S THE CASE, I WOULD HOPE THEY HAVE OUTSTANDING QUALITY ASSURANCE EMPLOYEES, WHICH THEY OBVIOUSLY DON'T IF THEY DIDN'T ISOLATE THE ISSUE.

WHILE DRIVING OUT OF STATE I HAD 2 WARNINGS THAT CAME ON MY DASH. 1- TIRE TRACTION SERVICE 2- POWER STEERING SERVICE. I TURNED AROUND MADE IT TO A RENTAL TO CONTINUE MY TRIP. WENT TO GET IT WITH MY HUSBAND & THERE WAS NO POWER STEERING, SIGNAL LIGHT WOULDN'T WORK. BROUGHT IT TO ONE FORD DEALERSHIP & THEY WANTED A LOT OF MONEY TO FIX SOMETHING. PICKED IT UP & NOTHING WAS WRONG WITH IT, DROVE BEAUTIFULLY. BROUGHT IT TO ANOTHER FORD DEALERSHIP WHERE I BOUGHT IT & THEY COULDN'T FIND NOTHING MECHANICALLY WRONG. THEY PUT IT ON THE MACHINE I BELIEVE 3 TIMES & SAW NOTHING. I HAD TO TAKE ANOTHER TRIP OUT OF STATE & AFTER DRIVING 100 MILES I WAS FORCED TO PULL INTO A PARKING LOT BECAUSE I LOST ALL POWER AGAIN. I DON'T EVEN HAVE 70,000 MILES YET ON IT. CAN YOU HELP ME OUT WITH THIS PROBLEM. THERE WERE RECALLS ON STEERING BUT MINE WAS 2 MONTHS AWAY FROM RECALL DATE. I REALLY NEED YOUR HELP.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE PALMER H. REED MOTOR SALES INC LOCATED AT 1133 W. MAIN ST, VALLEY VIEW, PA 17983.THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 81,457.*DT CONSUMER STATED VEHICLE WAS DIAGNOSED AND REPAIR COMPLETED, WHICH WAS FAULTY STEERING RACK.*JB

07/28/2020 2013 FORD EXPLORER LIMITED AWD WITH A LITTLE OVER 58,000 MILES HAD A POWER STEERING LIGHT COME ON WHILE MY WIFE WAS BACKING OUT OF OUR GARAGE AND THE STEERING BECAME EXTREMELY DIFFICULT. IT HAD LOST POWER STEERING ASSIST AND MADE THE VEHICLE ALMOST IMPOSSIBLE TO STEER. SHE STOPPED AND TURNED THE CAR OFF AND RESTARTED AND THE POWER STEERING STARTED WORKING AGAIN. PER THE NHTSA WEBSITE, 2011-2013 FORD EXPLORERS HAVE A RECALL FOR THIS EXACT PROBLEM. HOWEVER, UPON ENTERING MY VIN NUMBER, IT APPEARS TO BE "OUTSIDE" THE RECALL. I CHATTED WITH A FORD REPRESENTATIVE ON 7/29/2020 (JESSICA) AND SHE ALSO CONFIRMED THAT MY VEHICLE, ALTHOUGH WITHIN THE YEARS DESIGNATED BY THE RECALL, MY VIN WAS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM. SUGGESTED I GO TO MY NEAREST FORD DEALER AND "WORK" WITH THEM ON THE REPAIR AND SEE IF THEY CAN HELP GETTING MY VEHICLE ADDED TO THE RECALL. I HAVE RESEARCHED NUMEROUS COMPLAINT FOR MY EXPLORER AND FOUND THAT NUMEROUS OWNERS ARE GETTING THE SAME RESPONSE AS I DID. THEIR VEHICLE IS NOT INCLUDED IN THE RECALL EVEN THOUGH THEY HAVE THE MODEL YEARS IDENTIFIED. I FEEL THAT FORD HAS ACKNOWLEDGED THEIR IS A PROBLEM AND NEED TO INCLUDE ADDITIONAL VEHICLES OF THE SAME MAKE AND MODEL FOR THE RECALL. IT IS OBVIOUS THAT MORE VEHICLES ARE AFFECTED THAN THE ORIGINAL RECALL INCLUDED. I FEAR THAT HAD MY WIFE BEEN TRAVELING IN TOWN WHERE WE LIVE AND THIS OCCURRED, SHE WOULD HAVE NOT BEEN ABLE TO STEER THE VEHICLE AND COULD HAVE LOST CONTROL AND EVEN BEEN INVOLVED IN AN ACCIDENT THAT COULD HAVE INJURED HERSELF OR SOMEONE ELSE.

2013 FORD EXPLORER STEERING LOST POWER, THERE IS A RECALL OUT, BUT WHEN I TOOK IT TO THE DEALER, THE FORD DEALER IN HUNTING BEACH, CA, THEY SAID IT DOESN'T APPLY TO MY VIN. BUT I HAVE THE SAME PROBLEM DESCRIBED ON FORDS RECALL, FORD'S NUMBER FOR THIS RECALL IS 14S06. FORD OF HUNTINGTON BEACH, SAID I HAVE TO PAY $200 DIAGNOSIS FEE & ALSO ANY PARTS / LABOR IF REPAIR IS DONE. RIGHT NOW THE CAR IS WITH FORD. I DON'T FEEL I SHOULD HAVE TO PAY FOR ANYTHING IF ITS THEIR RECALL. MY VIN MAY NOT SHOW UP WITH A RECALL , BUT I HAVE THE SAME PROBLEM. THIS VEHICLE WAS MOVING WHEN IT HAPPENED.

I HAVE HAD THE VEHICLE FOR ABOUT THREE MONTHS AND HAVE HAD MORE PROBLEMS FROM IT THEN ANYONE CAN IMAGINE FROM THE WRENCH LIGHT ( TRANSMISSION) TO THE TORQUE CONVERTER TO CAMSHAFT CODES TO CONVERTERS TO SENSORS , AC CONDENSER WENT OUT, BRAKE ISSUES AFTER REPLACING NEW PADS AND ROTORS , THIS HAS BEEN A NIGHTMARE . THE TRUCK ONLY HAS 84K MILES AND I HAVE EXPERIENCED MORE ISSUES FROM IT THEN ANY VEHICLE I HAVE EVER HAD . FORD REALLY MADE JUNK THIS TIME.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL LOCKED. THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000. *BF *AS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO WASHINGTON FORD LOCATED AT 507 WASHINGTON RD, WASHINGTON, PA 15301, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*JB

FOR THE PAST SEVERAL MONTHS HAD A SLIGHT TICKING SOUND AT WARM OR COLD STARTUP. WAS GETTING TIRED/ACHY WHILE DRIVING MORE THAN AN HOUR. THE SOUND BECAME MUCH LOUDER OVER THE WEEKEND. IT HAS BEEN DIAGNOSED AS A CRACKED FRONT EXHAUST MANIFOLD AND MAY HAVE BEEN LEAKING CO INTO THE PASSENGER COMPARTMENT.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT VEHICLE START-UP, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING CEASED WITH THE LANE SHIFT ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT MANEUVERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED FOR SEVERAL SECONDS AND THEN DISAPPEARED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS ILLUMINATED. THE CONTACT EXITED THE HIGH WAY, PULLED INTO A SERVICE STATION AND THE POWER STEERING CEASED. THE VEHICLE WAS RESTARTED HOWEVER, THE POWER STEERING ASSIST FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800), WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED HAVING THE VEHICLE TOWED TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD ADVOCATE ON HER BEHALF WITH THE MANUFACTURER TO SEE IF THE MANUFACTURER WOULD OFFER FINANCIAL ASSISTANCE FOR THE REPAIR. THE CONTACT WAS LATER NOTIFIED THAT THE MANUFACTURER DECLINED TO OFFER FINANCIAL ASSISTANCE. THE CONTACT HAD LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT

ON 6-27/20, MY EXPLORER SUDDENLY LOST POWER STEERING AND THE DASH SAID "POWER STEERING ASSIST FAILURE". TOOK IT TO THE DEALER FOR DIAGNOSTIC. RESEARCHED ONLINE THE ISSUE AND NOTICED THAT 2011-2013 FORD EXPLORERS WERE RECALLED FOR POWER ASSIST STEERING ISSUES (RECALL#14V286000/14S06) THE DEALER SAID MY VIN IS NOT INCLUDED IN THE RECALL. CALLED FORD CUSTOMER SERVICE (CASE# [XXX]) TO SEE IF I COULD GET SOME ASSISTANCE, SHE RESEARCHED AND SAID MY ONLY OPTION WAS TO HAVE THE REPAIR DONE AND IN THE EVENT THAT FORD INCLUDES IN MY VIN AT A LATER DATE, THEN I WOULD GET REIMBURSED. SUDDENLY LOSING POWER STEERING IS A SAFETY ISSUES AND MY VEHICLE DISPLAYS THE SAME PROBLEMS AS THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MEMORANDUM FOR FORD CORPORATION, CLAIM DIVISION FROM: [XXX], OWNER OF 2013 FORD EXPLORER XLT, VIN#[XXX]. RE: PUNITIVE DAMAGES DUE A DEFECTIVE PRODUCT. RECALL# 19S17 MA'AM, SIR, I OWN A 2013 FORD EXPLORER, VIN#[XXX]. IN DECEMBER 2015, I MOVED TO GERMANY IN UNDER US ARMY ORDERS AND EXPORTED MY SUV TO OUR MILITARY INSTALLATION IN VILSECK, GERMANY. I HAVE ALWAYS HAD ISSUES WITH THE CAR, EXPERIENCING STEERING PROBLEMS AND TWICE LOST CONTROL, WHICH RESULTED IN TWO ACCIDENTS IN MARCH, 2016 AND NOVEMBER, 2017. OVER MY DEPLOYMENT TO GERMANY, I SOUGHT HELP FROM LOCAL FORD SITES IN BAVARIA, SPENT CONSIDERABLE AMOUNTS TO FIX THE ISSUE THINKING THE BRAKES ARE THE ISSUES AND IN TIMES CHANGING TIRES, BUT IN VAIN. WHEN, I ATTEMPTED TO IMPORT THE VEHICLE BACK TO THE HOMELAND UPON MY RECENT PERMANENT CHANGE OF STATION (PCS) BACK TO HURLBURT FIELD, FL, I FOUND OUT THAT THE SUV WAS SUBJECT TO A RECALL FOR A DEFECT IN THE REAR TOE LINK, WHICH INCREASES THE RISK OF CRASH (FORD RECALL# 19S17 AND NTHSA RECALL# 19V435). I OBTAINED A WAIVER TO IMPORT THE CAR AND CALLED WORLD FORD PENSACOLA AS SOON AS MY CAR LANDED IN THE US ON JANUARY 27, 2020 TO SCHEDULE A FIX. THEY FIXED THE ISSUE ON JANUARY 29, 2020. IT IS WORTH MENTIONING THAT FORD HAS MY UPDATED ARMY POST OFFICE (APO) ADDRESS BUT HAD NEVER NOTIFIED ME OF THIS IMPORTANT RECALL (I HAVE MAIL FROM FORD TO MY APO ADDRESS BUT NOT FOR THE RECALL). FOR THE FOREGOING REASONS, I DECIDED TO FILE A CLAIM WITH FORD CORPORATION FOR ALL OF THE EXPENSES INCURRED DUE TO THE MISHAP, INCLUDING MY ACCIDENT IN 2016 AND 2017. I CONTACTED YOUR HQ ,BUT IN VAIN. HE IGNORED MY PHONE CALLS AND MY EMAILS. THEREFORE, I AM REACHING OUT TO YOU IN WRITING. I AM ASKING, AT THIS POINT, ONLY FOR REPAIR EXPENSES AND NOT ASKING FOR MEDICAL BILLS STEMMING FROM THE ACCIDENTS ($ 1732.90 AND 5000.04 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WATER LEAKED FROM THE SUNROOF INTO THE INTERIOR HEADLINER EVENTUALLY CAUSING ELECTRICAL FAILURES TO THE 3RD ROW SEAT CONTROLS PREVENTING THE SEAT TO NOT BE ABLE TO BE ADJUSTED. ADDITIONALLY, THE WATER DAMAGE CAUSED THE CARPET TO MOLD AND RUSTING OF THE WHEEL WELL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

MY WIFE EXPERIENCE "SPONTANEOUS ACCELERATION" OF OUR FORD EXPLORER. MY WIFE WAS PULLING INTO A WALGREENS PARKING LOT, SLOWED DOWN TO TURN INTO A PARKING SPACE WHEN THE CAR LUNGED FORWARD AT A HIGH RATE OF SPEED. MY WIFE HAD HER FOOT ON THE BRAKE AS SHE WAS ENTERING THE SPACE, BUT THE BRAKE COULD NOT CONTROL THE CAR. THERE WAS AN EXTREME AND SPONTANEOUS ACCELERATION. ONCE THE CAR HIT THE POLE, IT AUTOMATICALLY SHIFTED INTO REVERSE EVEN WITH MY WIFE APPLYING THE BRAKE. THE CAR CAME TO A STOP AFTER HITTING A PARKED TRUCK. ADDITIONALLY, THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THERE WAS ENOUGH FORCE ON THE FRONT END TO MAKE THE AIRBAGS DEPLOY. *TR

WHILE DRIVING ON INTERSTATE, MY WIFE HEARD A LOT OF CHIMES THEN " POWER STEERING ASSIST FAULT" WAS DISPLAYED. VEHICLE LOST ALL POWER STEERING AND IT WAS VERY DANGEROUS. ONCE SHE TURNED MOTOR OFF AND RESTARTED, THE POWER STEERING WAS BACK TO NORMAL. IT HAS SINCE HAPPENED MULTIPLE TIMES. THIS IS EXTREMELY DANGEROUS!! THERE SHOULD BE A RECALL FOR MY VIN..! PLEASE HELP!!! *TR

AT APPROX 184K MILES THE STEERING STARTED MAKING A GRINDING/ HOWLING SOUND WHEN TURNING AT IDLE OR DRIVING, ALSO AROUND 55MPH WHILE MAKING A LEFT HAND OR RIGHT HAND TURN THE STEERING WHEEL WILL CATCH AND ACT LIKE IT GETS STUCK BRIEFLY ALMOST LIKE IT STOPPED STEERING. WHICH WAS EXTREMELY SCARY NO DASH LIGHTS POPPED UP NO WARNING JUST HAPPENED OUT OF NO WHERE IT'S HARD TO EXPLAIN THREW TYPING. IF YOU TURNED IT WOULD NOT CORRECT ITSELF IT WOULD STAY TURNING. *TR

WHEN TURNING VEHICLE THE STEERING IS "STICKY". STEERING MAKES RUBBING AND GRINDING NOISE WHEN TURNING WHEEL. STEERING WHEEL AND TIRES DO NOT RETURN TO NULL POSITION WHEN TURNING. HAVE TO TURN WHEEL TO MAKE TURN AND THEN APPLY PRESSURE TO TURN WHEEL BACK TO STRAIGHT POSITION. THIS HAPPENS WHEN IN MOTION OR STATIONARY. FIRST EXPERIENCED ON FREEWAY AT 60 MPH. WAS ABLE TO EXIT FREEWAY SAFELY.

A RECALL FOR THE REAR TOE LINK WAS ISSUED. I HAVE NEVER BEEN CONTACTED BY FORD OR ANY OTHER ENTITY TO HAVE IT FIXED. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT START-UP, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT DROVE THE VEHICLE TO COVERT FORD INC (11514 RESEARCH BLVD, AUSTIN, TX 78759) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE CONTACT SOUGHT FINANCIAL ASSISTANCE FROM THE MANUFACTURER TO REPAIR THE VEHICLE HOWEVER, THE MANUFACTURER PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

MY 2013 FORD EXPLORE KEEPS CUTTING OFF COMPLETELY WHILE DRIVING. A WRENCH COMES UP ON MY DASH AND ALSO TERRAIN MANAGEMENT COME UP. I PULL OVER CUT THE CAR OFF WAIT A MINUTE AND IT STARTS. I UNDERSTAND THIS HAPPENS QUITE OFTEN WITH EXPLORERS. SHOULDN'T FORD BE RESPONSIBLE FOR THIS DUE TO BEING VERY DANGEROUS. PLEASE LOOK INTO THIS🙏 *TR

HELLO FORD TEAM, I HAVE AN ISSUE WITH POWER STEERING FOR MY FORD EXPLORER 2013 MODEL. SOMETIMES A MESSAGE RELATED TO "POWER STEERING FAULT" IS DISPLAYED ON THE SCREEN. WHILE SEARCHING, I CAN SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE OF 2013 FORD EXPLORER. BUT I AM NOT ABLE TO SEE SUCH RECALL INFORMATION IN MY LIST. CAN YOU KINDLY INCLUDE THIS RECALL FOR MY CAR. THE DETAILS OF RECALL ARE AS: #14V286000. ALTHOUGH IT HAPPEND MANY TIMES, BUT I WAS NOT ABLE TO CLICK A PICTURE OF MY DASHBOARD.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL CEASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LOCATED AT 1636 DOGWOOD DR SE, CONYERS, GA 30013, WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 178,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ' NORTH CANTON LOCATED AT 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 190,000.

AT FIRST THE CAR WAS VIBRATING A LITTLE WHEN DOWNSHIFTING FROM 45 TO A STOP. AFTER A FEW MONTHS, THE ENGINE SPUTTERS AND THEN SEIZES UP AND DIES WHEN PUT IN DRIVE FROM PARK AND ALSO FROM PARK TO REVERSE. WHEN STOPPING THE CAR STILL FEELS LIKE THE DOWNSHIFT IS FAULTY AND WHEN AT THE COMPLETE STOP THE FEELS LIKE IT GOING TO LOSE POWER AND DIE. THE CAR HAS NO TROUBLE CODES. TOOK THE CAR TO THE DEALERSHIP AND THE MECHANIC SEEM TO IMMEDIATELY KNOW WHAT WAS WRONG WITH THE CAR. THEY TROUBLESHOOTED IT AND CALLED TO TELL ME THAT THEY COULDN'T FIND ANY ISSUES, BUT THAT IT HAS TO BE A INTERNAL TRANSMISSION ISSUE AND WOULD HAVE TO REMOVE TRANSMISSION AND TEAR DOWN FOR INSPECTION OR REPLACE WITH A NEW TRANSMISSION ON A 8 YEAR, 64000 MILES, 1ST OWNER CAR. THIS CAR HAS LOW MILES, STORED INSIDE A GARAGE AND IS MAINTAINED AT THE DEALERSHIP FOR OIL CHANGES AND MAINTENANCE. *TR

CAR MAKES BANG OR CLUNK SOUND WHEN TURNING LEFT. *TR

TRANSFER CASE MAKES A LOT OF NOISE I HAVE TO REPLACE IT. I AM ELECTRIC WRECK STEERING MAKES A LOT OF WINDING NOISE. *TR

I NEED A POWER STEERING CONTROL MODULE. RECENTLY TWICE MY POWER STEERING WAS STIFF. I BROUGHT IT TO MY MECHANIC WHO SAID THE CODES INDICATED I NEED A POWER STEERING CONTROL MODULE. I LOOKED ONLINE AND I SEE THAT FORD RECALLED THE FORD EXPLORERS FOR THIS PROBLEM, BUT MINE WAS NOT RECALLED ACCORDING TO FORD. I ALSO SAW ONLINE THAT FORD KNEW ABOUT THE PROBLEM AND SOLD THE VEHICLES AS IS. *TR

AFTER STARTING THE VEHICLE I RECEIVED TWO WARNINGS, 1) VEHICLE LANE DEPARTURE WARNING DISABLED, FOLLOWED BY 2) POWER STEERING ASSIST DISABLED. IT WAS NOT POSSIBLE TO STEER THE VEHICLE THEREFORE I TURNED IT OFF, LET IT SIT 15-20 SECONDS AND RESTARTED. SAME WARNINGS WERE RECEIVED. TURNED IT OFF AGAIN AND LET IT SIT FOR ANOTHER 15-20 SECONDS AND THEN RESTARTED. WARNINGS DID NOT COME ON AND POWER STEERING WAS RESTORED. SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE FOLLOWING DAY AND WAS TOLD THAT THE POWER STEERING MOTOR AND STEERING RACK REQUIRED REPLACEMENT. VEHICLE IS SIX MONTHS BEYOND EXTENDED WARRANTY BUT HAS ONLY 60,000 MILES TOTAL. RESEARCHED THIS ISSUE AND FOUND A RECALL HAD BEEN ISSUED FOR THIS EXACT ISSUE (14V286000, FORD 14S06), HOWEVER THE PRODUCTION DATE OF MY VEHICLE FELL OUTSIDE OF THE MANUFACTURED DATE RANGE FOR THE RECALL OF MAY 17TH, 2010 THRU FEBRUARY 28TH, 2012. MY VEHICLE WAS MANUFACTURED ON APRIL 25TH, 2012. I REQUESTED THAT THE DEALER OPEN A CASE WITH FORD AND REQUEST THIS REPAIR TO BE COVERED, DEALER RESPONDED THAT FORD DENIED THE CLAIM. REPAIR & REPLACEMENT OF STEERING RACK WAS COMPLETED BY THE DEALER. $2,161.79. *TR

I HAD A REPAIR DONE TIE-RODS AND CONTROL ARMS AND 2 DAYS LATER MY STEERING START STIFFENING THEY SAID RACK AND PINION IS BAD. SO I LOOKED UP IN FORD THEY SAID IT WAS A RECALL FOR THAT YEAR AND MODEL SOME YEARS OF THAT YEAR. *TR

ON JANUARY 12, 2020, WHILE DRIVING HOME TO FLORIDA FROM GEORGIA, INVOLVED IN AN ACCIDENT THAT SERIOUSLY INJURED 26 YEAR OLD DRIVER AND HER 2 CHILDREN, AGES 8 AND 4. ALTHOUGH THE CHILDREN WERE ABLE TO GO HOME WITH WEEKS OF THE ACCIDENT, THE DRIVER WAS LEFT WITH SEVERE INJURIES AND IMPAIRMENTS, TRAUMATIC BRAIN INJURY, AND IN A COMA FOR NEARLY 2 MONTHS. THE 26 YEAR OLD DRIVER RECENTLY CAME HOME IN MARCH AFTER SPENDING TIME AT BROOKS REHABILITATION, BUT WE RECENTLY RECEIVED A PHONE CALL FROM THE DEALERSHIP WHERE THE CAR WAS BOUGHT ABOUT RECALL 19S17. WE ARE WONDERING IF THIS RECALL COULD HAVE POSSIBLY PLAYED A PART IN THIS ACCIDENT, AS SHE WAS BRAKING WHEN THE VEHICLE BECAME UNCONTROLLABLE AND VEERED OFF THE ROAD, AND SHE WENT HEAD ON INTO A SEMI-TRUCK GOING THE OTHER DIRECTION ON THE HIGHWAY. *TR

LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARKING LOT, AND WAS ABLE TO MANAGE NOT TO GET INTO AN ACCIDENT. THIS COULD'VE BEEN FATAL, AND FORD NEED TO RECALL. *TR

INTERIOR DRIVER DOOR HANDLE DOES NOT RETURN TO THE RECESSED (PARKED) POSITION. THIS SAME DEFECT IS A RECALL ON FORD FUSIONS AND SOME OTHER SIMILAR VEHICLES; WHY NOT ON THIS FORD EXPLORER? COST TO REPAIR AT DEALER AROUND $150.00. WORKED FINE FOR 7 YEARS. (SPRING INSIDE DOOR IS EITHER BROKEN OR OFF ITS ANCHOR(S).

THIS TRUCK IS EXPERIMENTING THE POWER STEERING SYSTEM SHUTDOWN AFTER SOMETIME OF DRIVING AND I NOTICE THE RACK PINION IS BEEN REPLACE FOR NEW ONE I TOOK IT TO THE DEALER TO GET THE COMPUTER UPDATED SOFTWARE AND REPROGRAM THE STEERING SYSTEM BUT A WEEK LATER VEHICLE DID SAME PROBLEM AND THEY SAY THAT THERE IS NOT RECALLS ON IT EVEN THAT THE VEHICLE IS PRESENTING THE PROBLEM OF THE RECALL AND IT FALL IN THE YEAR OF THE RECALL ITSELF

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STARTED TO JERK BACK AND FORTH WHILE MAKING TURNS IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. AFTER TEST DRIVING THE VEHICLE, THE MECHANIC INFORMED THE CONTACT THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER HAVING TWO UNKNOWN RECALLS REPAIRED ON THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WHICH REQUIRED ADDITIONAL EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA TO FILE A SAFETY COMPLAINT. THE FAILURE MILEAGE WAS 178,000.*DT

WHILE BACKING OUT OF MY GARAGE MY POWER STEERING STOPPED WORKING ALMOST CAUSING ME TO SCRAPE THE SIDE OF MY CAR ON THE WALL. I HAD TURNED THE STEERING WHEEL, AS THE CAR HAD BEEN LEFT AT A SLIGHT ANGLE WHEN PARKED THE DAY BEFORE, AND COULD NOT STRAIGHTEN IT OUT. I HAD TO STOP. I TURNED THE CAR OFF AND STARTED IT BACK UP AND THE STEERING WAS WORKING AGAIN. I DISCOVERED THAT THERE WAS A RECALL ON THE 2013 EXPLORER ON MODELS MADE A FEW MONTHS EARLIER. FORD IS STILL HAVING THE SAME PROBLEM IT APPEARS. THEN IT HAPPENED AGAIN A FEW DAYS LATER BUT I WAS STATIONARY IN A PARKING LOT. AN ERROR MESSAGE APPEARED ON MY DASH BOARD THAT TIME. I DON'T RECALL SEEING AN ERROR MESSAGE WHEN IT HAPPENED WHILE BACKING UP IN MY GARAGE. THE PROBLEM ALSO HAPPENED WHEN MY WIFE WAS IN A PARKING LOT A FEW DAYS LATER. SO A TOTAL OF 3 INCIDENCES OF FAILURE.

MY 2013 FORD EXPLORER . I'M EXPERIENCING A LOT PROBLEMS WHEN I DOING TURNS LEFT/RIGHT STEERING IS VERY HARD SOMETIMES AND IT MAKES ME VERY NERVOUS I FEEL LIKE I WILL CRASH THE VEHICLE ONE IF THIS DAYS. *TR

I EXPERIENCE A ROTTEN EGG SMELL WHEN ACCELERATING. WHEN I TOLD THE FORD DEALERSHIP DURING ROUTINE SERVICE, THEY STATED "IT'S NORMAL". I LOOKED FOR RECALL 19N05 WITH MY VIN BUT IT STATED THERE ARE NO UNRESOLVED ISSUES. SO IT SEEMS PERHAPS THE RECALL 19N05 WAS PERFORMED. BUT THE SMELL IS STILL THERE DURING ACCELERATION.

TL* THE CONTACT'S SON OWNS A 2013 FORD EXPLORER. THE CONTACT STATED HER SON NOTICED WATER LEAKING FROM THE CENTER OF THE SUBFRAME OF THE VEHICLE. THE CONTACT ALSO STATED HER SON NOTICED THE ROOF SEPARATING FROM THE SUBFRAME. THE VEHICLE WAS TAKEN TO BODY COLLUSION SHOP AND WAS INFORMED THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE CAR WILL NOT START AFTER DRIVING IT . SOMETIMES IT HAS TO BE JUMPED . I HAS HAD 3 BATTERIES IN IT SO FAR, IT HAS 140,000 MILES ON IT AND WHEN I CLOSE OR OPEN THE DOORS SOMETIMES IT WILL START!

WATER LEAKING INTO REAR AND INTO THE SPARE TIRE WHEEL WELL. ABOUT AN INCH OF WATER FOUND IN THE SPARE TIRE WHEEL WELL. UNSURE WHEN THIS IS HAPPENING.

FULLY MARKED POLICE PATROL VEHICLE LOST HYDRAULIC BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. INSPECTED AND FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING. THIS IS THE 4TH ONE WE HAVE HAD IN A SHORT AMOUNT OF TIME. 1ST ON 5/15/2018, SECOND ON 1/15/2020, THIRD ON 2/10/2020, AND NOW 4TH ON 3/17/2020..

COMPUTER VOICE COMAND 80 MPH GOVERNOR

THE VEHICLE HAS INTERMITTENT POWER STEERING FAULTS WHICH CAUSE THE VEHICLE TO BE DIFFICULT TO MANEUVER ESPECIALLY AT LOW SPEEDS

POWER STEERING ASSIST LIGHT ILLUMINATES AND THE VEHICLE LOSES THE ABILITY TO STEER. I ALMOST RAN INTO THE CURB BEFORE I FORCEFULLY TURNED THE WHEEL TO MISS IT. I WAS TRAVELING AROUND 5MPH AS I HAD JUST STARTED IT.

THE POWER STEERING JUST STOPPED WORKING MY VEHICLE IS A 2013 BUT IT ONLY HAS 68800 MILES

THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING RACK AND HAD THE EPS RESET TWICE AND IT STILL POPS UP THE SENSOR FOR THE EPS AND SHUTS MY POWER STEERING DOWN. I'VE ALMOST CRASHED MY VEHICLE TWICE AND HAD IT TOWED 3 TIMES BECAUSE OF THIS.

STARTING THE CAR FROM PARK CAUSES AN ERROR TO DISPLAY STATING POWER STEERING ASSIST FAULT AND THE LOSS OF POWER STEERING FOR THE VEHICLE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE POWER STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS CONCERNED THAT A CRASH COULD OCCUR WHILE THE VEHICLE WAS IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. PAULI FORD LOCATED AT 2380 OLD U.S. 27, ST JOHNS, MI 48879, (989) 224-6711, WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE MAY BE DUE TO THE STEERING GEAR OR A STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,854.

HAD JUST PICKED UP MY MAIL FROM MAILBOX AND STARTED CROSSING ROAD TO ENTER MY LANE/PRIVATE DRIVEWAY WHEN HEARD A LOUD CLUNK AND WAS UNABLE TO STEER CAR. KEPT PUSHING GAS PEDAL TO TRY TO MOVE FORWARD AND GET ACROSS THE ROAD AND BARELY DID BUT COULDN'T CONTROL DIRECTION THE CAR WAS MOVING. WHEN FELT WAS SAFE I GOT OUT AND WALKED AROUND CAR TO SEE IF I COULD SEE WHAT WAS WRONG. NOTICED FRONT RIGHT PASSENGER WHEEL WAS TURNED IN WHILE OTHERS WERE STRAIGHT. I GOT BACK IN CAR TO TURN STEERING WHEEL AND SEE IF IT WOULD MOVE BUT IT DID NOT. I CALLED FAMILY TO COME HELP AND UPON FURTHER LOOKING DISCOVERED WHEEL HAD BECOME DISCONNECTED FROM THE TIE ROD. THE CAR WAS TOWED TO A GARAGE AND UPON THEIR INSPECTION I WAS TOLD THAT I NEEDED A NEW INNER AND OUTER TIE ROD AND THAT THE AXLE CENTRE BRACKET HAD BROKEN. I GOOGLED THE INTERNET TO SEE IF THIS WAS A KNOWN PROBLEM AND FOUND A WEBSITE CARPROBLEMZOO.COM WHERE 29 REPORTS WERE LISTED OF SIMILAR INSTANCES WITH A MOST RECENT DATE OF 7/12/2019. THIS DRIVER DID CONTACT FORD CUSTOMER CARE AS DID I BUT HAD NO ASSISTANCE OR RESOLUTION FROM THEM. IN FACT FORD TOLD ME THEY CAN'T MONITOR EVERY WEBSITE AND I TOLD THEM THIS WASN'T ACCEPTABLE BECAUSE ONE COMPLAINT SAID A MOTHER'S NECK WAS BROKEN. THESE PROBLEMS MUST BE FURTHER INVESTIGATED.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). GREG SWEET FORD, INC. LOCATED AT 4011 E CENTER ST, CONNEAUT, OH 44030, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE REVERSING OUT OF THE DRIVE WAY THE POWER STEERING CEASED AND BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO OWATONNA FORD-LINCOLN LOCATED AT (1001 HOFFMAN DR NW, OWATONNA, MN 55060 507-451-7860 ) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND CAM BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

GETTING OFF RAMP TURNING TO MY RIGHT THE CAR WAS HARD TO TRUE STEER LOST CONTROL

ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEALER WAS TOLD MY FRONT STRUTS NEEDED CHANGED. HAD THAT DONE, DID NOT FIX MY STEERING PROBLEM. SAID MY VIN WAS OUTSIDE OF THE RECALL FORD HAD ON THE STEERING RACK. NOW JUST YESTERDAY I START MY CAR AND MY STEERING WHEEL IS STUCK NO MOVEMENT. TURNED IT OFF AND BACK ON AND GOT MOVEMENT BUT NO POWER STEERING IT'S A MANUAL. WARNING LIGHTS CAME ON 1. "SERVICE POWER STEERING NOW" 2. "SERVICE ADVANCE TRAC". ALSO NOTICED MY TURN SIGNAL WILL NOT STAY ENGAGED MUST HOLD IN PLACE TO SIGNAL.

VEHICLE WHILE DRIVING CAN LOSE SIGNAL TO THE ELECTRIC GEAR BOX FOR THE POWER STEERING. CAUSING A LOSS OF POWER STEERING. CAR DISPLAY READS "POWER STEERING FAULT".

TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING BECAME DIFFICULT TO TURN. VEHICLE HAD DEFECTIVE POWER STEERING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE POWER STEERING WOULD SUDDENLY FAIL CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND THEN RESTARTING THE ENGINE THE VEHICLE WOULD OPERATE AS NORMAL. DURING THE FAILURES THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING WAS FAULTY. TRI CITY FORD(1348 FOUR LOCUST HWY, KEYSVILLE VA) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.

FULLY MARKED POLICE PATROL VEHICLE LOST HYDRAULIC BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. INSPECTED AND FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING. THIS IS THE 3RD ONE WE HAVE HAD IN A SHORT AMOUNT OF TIME. 1ST ON 5/15/2018, SECOND ON 1/15/2020, AND THIRD ON 2/10/2020. SO FAR THE VEHICLES INVOLVED ARE 2013 POLICE INTERCEPTOR UTILITIES. ALL HAVE BUILD DATES BETWEEN 4/19/2012 AND 6/19/2012.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING HIS VEHICLE AND BACKING OUT THE DRIVEWAY, HIS POWER STEERING CEASED TO OPERATE. THE ADVANCED TRACK WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE FAILURE OCCURRED. THE CONTACT ATTEMPTED SEVERAL MANEUVERS, SUCH AS RESTATING THE VEHICLE AND RESETTING THE BATTERY, BUT TO NO AVAIL. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); THE CONTACT WAS THEN REFERRED TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 126,405.

STEERING BECOME HARD CANT MOVE THE WHEEL OR MAKE ANY TURN... AND THE LIGHT OF SERVICE POWER STEERING AND SERVICE ADVANCE TRAC CAME ON. I ALMOST HAVE A ACCIDENT DO TO THIS PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS TO START THE VEHICLE, THE ENGINE FAILED TO TURNOVER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JIM CLICK FORD LINCOLN 6244 E 22ND ST, TUCSON, AZ 85711 WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. ONCE THE VEHICLE WAS RETURNED TO THE CONTACT, THE VEHICLE OPERATED AS INTENDED. THE CONTACT THEN STATED THAT ON ANOTHER OCCASION WHILE DRIVING AT 75 MPH, THE VEHICLE BEGAN TO LOST MOTIVE POWER AND THE POWER STEERING CEASED. THE INFORMATION SCREEN BECAME INOPERABLE. THE VEHICLE WAS AGAIN TOWED BACK TO THE SAME DEALER. A DIAGNOSTIC WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SINCE TOWED FROM THE DEALER TO THE RESIDENCE. THE MANUFACTURER NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

ON THE 14TH OF JANUARY 2020, WHILE DRIVING ON THE FREEWAY, MY TRUCK BEGAN TO SWAY AS IF MY ALIGNMENT WAS OFF. A SHORT WHILE LATER, THE SERVICE POWER STEERING WARNING LIGHT CAME ON AND AS I STRUGGLED TO STEER THE VEHICLE TO A STOP IN A NEARBY PARKING LOT, THE WARNING CHANGED TO SERVICE POWER STEERING NOW! THIS WAS VERY DANGEROUS BECAUSE STEERING BECAME EXTREMELY DIFFICULT AND I ALMOST SIDE SWIPED A COUPLE OF CARS. AFTER I BROUGHT THE VEHICLE TO A STOP, THE STEERING LOCKED UP AND STEERING BECAME IMPOSSIBLE. THE VEHICLE WAS TOWED TO A NEAR BY FORD DEALERSHIP.

I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.

COMPLAINED OF FAULTY POWER STEERING ERROR MESSAGE COMING ON WHEN STARTING VEHICLE FOR 1.5 YEARS TO FORD DEALERSHIP WITH NO EXACT RESPONSE REGARDING THE ISSUE. THEY SAID THEY RESET THE SYSTEM AND IT SHOULD WORK FINE AFTERWARDS. THE NEXT DAY I STILL HAD THE ISSUE. I THEN COMPLAINED AGAIN ABOUT IT BUT IT WAS IN THE SHOP FOR NUMEROUS ISSUES AND THAT WAS OVERLOOKED/IGNORED. MY POWER STEERING HAS NOW GONE OUT COMPLETELY AND THE RECALLS FOR THE POWER STEERING ENDED FOR EXPLORERS MANUFACTURED AFTER FEB. 2012 AND MINE WAS MANUFACTURED IN DEC. 2012. I ASKED IF THE DEALERSHIP WAS REQUIRED TO REPORT ISSUES WHEN CUSTOMERS BRING THEIR VEHICLE IN TO THE SHOP AND THEY SAID NO. THEY ARE ONLY REQIURED TO REPORT THEM WHEN THEY REPAIR IT OR DO WORK TO IT, NOT JUST ASSESS THAT THERE IS AN ISSUE. LESSON LEARNED, ALWAYS REPORT YOUR ISSUES HERE. MY POWER STEERING COULD HAVE GONE OUT WHILE DRIVING BUT THANK GOD IT DIDN'T. IT WENT OUT AS I WAS PAYING A BILL AND HAD TURNED MY CAR OFF FOR LESS THAN 2 MINUTES. THEREFORE, THE VEHICLE WAS STATIONARY. IT IS INCREDIBLY FRUSTRATING THAT THEY WANT ME TO PAY FOR SOMETHING THAT IS A KNOWN FORD ISSUE AND THAT MY CAR IS CURRENTLY NOT ABLE TO BE DRIVEN. MUCH LESS, I HAVE COMPLAINED ABOUT THE ISSUE AND THEY COULD HAVE PREVENTED IT BY LETTING ME KNOW THE POWER STEERING FAULT IS COMMON AND TO GET IT REPAIRED SOONER RATHER THAN LATER TO PREVENT A WRECK.

MY WIFE WAS DRIVING AND SOMEHOW THE CAR STOP STEERING. VERY HARD TO TURN IN CURVES AND WHILE DRIVING SLOW. MESSAGE CAME UP ON DASH BOARD ABOUT STEERING DEFAULT.

2013 FORD EXPLORER LIMITED 4WD 3.5L BECAME UNDRIVEABLE IN A MATTER OF 4 DAYS. IT STARTED AS A SQUEAL AS I ACCELERATED FROM A STOP AND QUICKLY ESCALATED TO LURCHING, PULSATING AND BUMPING AT ALL SPEEDS. MECHANIC INITIALLY THOUGHT IT WAS A CALIPER THAT WAS LOCKED UP BUT WHEN I BROUGHT IT BACK 2 DAYS LATER AFTER THE PROBLEM PERSISTED AND WORSENED HE REALIZED THAT THE TRANSFER CASE WAS FAULTY. HE NOTED THAT FORD IS NOTORIOUS FOR FAULTY TRANSFER CASES AND HORRIBLE WARRANTIES THAT END BEFORE THE PARTS GO. I'M TOLD THAT MY VEHICLE COULD LOCK UP AT ANY MOMENT AND CAUSE ME TO NOT BE ABLE TO REACT PUTTING MY FAMILIES SAFETY AND THOSE AROUND ME IN DANGER. HELP PLEASE! I'M TOLD THIS IS A COMMON ISSUE AND NOT ISOLATED TO MY VEHICLE. MULTIPLE PHONE CALLS TO FORD HAVE ME ON HOLD FOR 15+ MINUTES WITH NO SOUND AND THEN PHONE CALL ENDS WITHOUT THE CHANCE TO TALK TO A REPRESENTATIVE. MY VEHICLE HAD ROUGHLY 94,000 MILES AT THE TIME. REPAIR COST WAS ESTIMATED BETWEEN $3,000 - $5,000.

I RECENTLY HAVE NOTICED WATER ON THE 3RD SEAT BELTS. TOOK IT TO MY MECHANIC WHO THOUGHT THE WATER WAS COMING FROM A PLUG IN THE REAR. SEALED IT BUT STILL HAD ISSUES. TOOK THE PANELS OFF IN THE TRUNK AND RAN THE WATER TEST AGAIN. FOUND THE ISSUE WAS COMING FROM THE SIDES OF THE TAILGATE AT THE TOP WHERE THE WELD APPEARS TO BE CRACKING LETTING WATER IN ON BOTH SEATBELTS AND INTO THE SPARE TIRE WHEEL WELL. I HAVE SEEN OTHER COMMENTS TO THE SAME ISSUE. HAPPENS ANYTIME WATER IS HITTING THE CAR LIKE RAIN OR CAR WASH.

ON 2 SEPARATE OCCASIONS THE TRUCK LOSES POWER WHILE DRIVING. THIS EFFECTS THE ENGINE, POWER STEERING BASICALLY ANYTHING THAT USES POWER. THIS HAS HAPPENED WHILE DRIVING 65MPH AND 35-40MPH. ONE TIME IT HAPPENED ON A STREET, THE OTHER TIME WAS WHILE DRIVING ON THE HIGHWAY. THIS IS VERY DANGEROUS.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE HESITATED TO START. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED BEFORE THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

I AM EXPERIENCING THE SAME STEERING PROBLEMS AS THE EXPLORERS IN THE RECALL, YET MY 2013 EXPLORER IS NOT PART OF THE RECALL. THE RECALL IS- NHTSA CAMPAIGN NUMBER: 14V286000. I BELIEVE THE POPULATION OF THE RECALL SHOULD BE EXPANDED.

3 DIFFERENT OCCURRENCES WHILE DRIVING MY POWER STEERING STOPS WORKING AND AN ERROR MESSAGE COMES UP TELLING ME POWER ASSIST FAILURE. ONCE WHILE BACKING OUT OF MY DRIVEWAY, TWICE WHILE TURNING IN TWO SEPARATE OCCASIONS. I CONTACTED FORD DIRECTLY IN REGARDS TO THE RECALL FOR THIS MATTER TO BE TOLD SINCE MY VIN DOESN'T SHOW ANY OPEN RECALLS THIS HAS TO BE PAID OUT OF MY POCKET. I AM UPSET DUE TO THE FACT I DIDN'T OWN THIS VEHICLE AT THE TIME OF THE RECALL AND I HAVE NO IDEA IF THIS WAS INCLUDED OR EVEN RESOLVED IF IT WERE. I FIND IT HIGHLY IRRESPONSIBLE TO BE TOLD I CANNOT GET A MATTER REPAIRED THAT IS HAPPENING TO MY VEHICLE THAT WAS SPECIFIC TO A RECALL AND I HAVE NO KNOWLEDGE OF IT BEING REPAIRED OR NOT. I CAN ONLY HOPE THIS DOESN'T HAPPEN AS MY FAMILY IS TRAVELING DOWN A HIGHWAY.

BOTH DRIVER AND PASSENGER DOOR LOCK/LATCH MECHANISMS FAILED SHOWING CAR DOOR IS AJAR WHEN DOOR IS ACTUALLY SHUT. DRIVER DOOR LOCK ACTUATOR FAILED AROUND 30,000 MILES AND PASSENGER LOCK ACTUATOR FAILED AROUND 135000 MILES. WHEN DRIVING AT NIGHT, THE INTERIOR LIGHTS OF CAR CANNOT BE TURNED OFF UNTIL SPEED REACHES APPROXIMATELY 10 MPH. THIS LEADS TO UNSAFE DRIVING CONDITIONS AND LIMITS DRIVER VISIBILITY OUTSIDE OF CAR DUE TO GLARE.

MY CAR IS LEAKING FUEL UNDER THE HOOD OF THE VEHICLE - SO MUCH FUEL THAT IT HAS SOAKED THE COVER ON THE ENGINE BLOCK AND THE COVER ACROSS THE TOP OF THE INTERIOR OF THE HOOD. IT IS ACTUALLY DRIPPING DOWN WHEN I LIFT THE HOOD. IT IS SO STRONG ON THE INTERIOR OF THE VEHICLE THAT I CAN TASTE IT IN MY MOUTH/LUNGS WHEN I SAT IN THE VEHICLE.

VEHICLE LOST HYDRAULIC BRAKES. FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING.

THE POWER STEERING FAULT ASSIST BUTTON CAME ON IN THE SUV. THE STEERING WHEEL LOCKED UP ON ME WHILE THE VEHICLE WAS IN MOTION. I WAS IN ANOTHER CITY OTHER THAN WHERE I LIVE. THIS WAS BY FAR ONE THE SCARIEST THINGS THAT HAS EVER HAPPENED TO ME. THE WHEEL COMPLETELY LOCKED UP. THIS IS BEYOND UNSAFE FOR ANYONE TO BE STEERING A VEHICLE AND THE STEERING WHEEL LOCKS UP. THE VEHICLE WAS TOWED TO THE MECHANIC SHOP. THE STEERING RACK HAD TO BE REPLACED. I WAS CHARGED FOR THE PET AND LABOR. THE TOTAL COST WAS $1,931.18. THERE IS A RECALL ON THE SAME MODEL VEHICLE BUT BECAUSE MY VIN DOESN'T MATCH I WOULDN'T QUALIFY FOR THE RECALL. THIS IS NOT RIGHT! THERE IS A RECALL ON THE VEHICLE FOR THE SAME ISSUE BUT NOT FOR MY VIN. I WILL UPLOAD A COPY OF MY RECEIPT FOR PARTS AND LABOR. THIS IS SO DISAPPOINTING!

WHEN STARTING VEHICLE, THE POWER STEERING ASSIST DOES NOT WORK. I HAVE TO RESTART THE VEHICLE 1-3 TIMES TO GET THE STEERING TO WORK. THIS HAS HAPPENED APROX. 6 TIMES IN THE LAST 3 MONTHS. TOOK VEHICLE TO DEALER FOR REPAIR AS VIN DOESN'T QUALIFY FOR THE RECALL THAT AFFECTS 2013 EXPLORERS AND THE STEERING GEAR. UPON INSPECTION THE TECH FOUND THE POWER STEERING RACK TO BE FAULTY. THE STEERING GEAR WAS REPLACED ON 1/8/2020.

POWER STEERING GEAR FAILED AS A RESULT OF CORROSION DUE TO POOR COATING

IT OCCURS 1 TO 4 TIMES WHILE I'M DRIVING. ALL OF A SUDDENLY THE THE GAS PEDAL DOESN'T WORK AND THE TERRAIN MANAGEMENT SYSTEM IS OFF. I HAVE TO TURN OFF THE ENGINE IN THE MIDDLE OF THE ROAD IN ORDER FOR IT TO WORK AGAIN. ALSO, THERE'S A WEIRD SMELL COMING COMING OUT WHEN ALL WINDOWS ARE CLOSED AND THE AC IS ON.

MY FORD EXPLORER HAS A DISTINCT ODOR WHEN I ACCELERATE. I BROUGHT IT INTO THE FORD DEALERSHIP, AND THEY SAID THERE WAS NOTHING WRONG. I HAVE HAD A CONTINUAL STRONG SMELL FROM THE VEHICLE. IT HAPPENS WHEN I PRESS THE GAS PEDAL, GENERALLY ON AN UPHILL INCLINE.

ENGINE FAIL MAKE NOISE

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 313,286.

STEERING ASSIST FAULTED WHILE DRIVING NEARLY CAUSING AN ACCIDENT.

WHILE DRIVING 70MPH WITH MY KIDS IN THE CAR THE POWER ASSIST LIGHT CAME ON. I LOST ALL CONTROL OF THE POWER STEERING. LUCKILY I WAS ABLE TO DRIVE TO A SAFE SPOT USING MUCH STRENGTH TO DO SO. 2013 FORD EXPLORER 74,700 MILES.

MY CAR BEGAN LURCHING WHEN I WAS DRIVING AND BEGAN LEAKING OIL. WHEN I TOOK IT IN, I FOUND OUT THE PTO NEEDED REPAIRED. THE TRANSFER CASE WAS FILLED WITH METAL AND COVERED IN METAL SHARDS. MECHANIC SAID THE CAR WASN'T DRIVEABLE AND WOULD BE DANGEROUS TO HAVE ON THE ROAD.

MY STEERING WHEEL IS LOOSE NOT SURE IF IT HAS SOMETHING TO DO WITH A RECALL WITH THE POWER STEERING OR NOT.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SUDDENLY SEIZED AND COULD NOT BE TURNED IN EITHER DIRECTION. THE FAILURE ONLY OCCURRED WHILE MAKING A RIGHT TURN. DURING THE FAILURE, THE MESSAGE 'POWER STEERING ERROR' WAS DISPLAYED. AFTER TURNING THE VEHICLE OFF AND ON, IT RESUMED NORMAL OPERATION. CANTON ALL STAR FORD (17849 1-20, CANTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.

THE POWER STEERING WENT COMPLETELY OUT. STEERING WHEEL LOCKED UP & THE TURN SIGNAL & WIPERS WOULDN'T WORK. AT FIRST , I COULD TURN THE VEHICLE OFF & IT WOULD RESET BUT IT STARTED HAPPENING MORE OFTEN AT A LOW SPEED OR WHEN I WOULD PUT THE VEHICLE IN REVERSE. IT WENT COMPLETELY OUT IN AUGUST 2019. MY PARTICULAR 2013 FORD EXPLORED DIDN'T HAVE A RECALL FOR THIS & IT COST $2,300 TO FIX.

STEERING WENT OUT WHILE DRIVING MAKING A RIGHT TURN. POWER ASSIST LIGHT CAME UP WHEN POWER STEERING GAVE OUT.

ELECTRIC POWER STEERING STOPPED WORKING AND RESTARTED SEVERAL TIMES WHILE DRIVING ON MULTIPLE OCCASIONS IN CITY AND HIGHWAY TURNING AND GOING STRAIGHT FORWARD AND NOW HAS STOPPED WORKING COMPLETELY

NATURAL GAS SMELL ON INTERIOR OF VEHICLE ESPECIALLY WHEN IDLING, GAS SMELLS LIKE ROTTEN EGGS OR SULFUR. IT CAUSES ME TO GET HEADACHES AND DIZZINESS.

JUST TODAY I VIEWED ONLINE TO CHECK FOR ANY RECALLS DUE TO MY PASSENGER SIDE HEAT NOT WORKING....BY VIEWING ONLINE I WAS NOTIFIED OF A RECALL THAT SHOULD HAVE BEEN FIXED ON MY VEHICLE THAT I WAS NOT NOTIFIED ABOUT, AND WAS WANTING TO GET THIS ISSUE FIXED AS SOON AS POSSIBLE. THE ISSUE IS IT STATES THE LAST DATE TO FIX WAS IN AUGUST.

RECEIVED A MESSAGE ON MY DASHBOARD " POWER ASSIST FAULT", THE STEERING WAS STIFF AND COULD NOT TURN. TURN OFF THE CAR FOR 10 MINUTES AND THE STEERING WAS FUNCTIONING OK. LATER IN THE AFTERNOON, I WAS ABOUT TO HIT THE GAS PUMP AS MY STEERING WENT STIFF AGAIN. NOW AM SCARED THAT THIS MAY CAUSE ACCIDENT

STEERING RECALL 14S06 ,MY CAR, WAS MANUFACTURED 14 MARCH 2012,,, THERE IS A RECALL THAT INCLUDED THE EXACT SAME ISSUE INCLUDING THE ADVANCETRAC AND SERVICE POWER STEERING SOON PROBLEM ON EXPLORERS MANUFACTURED AT THE SAME PLANT UNTIL 28 FEBRUARY 2012,,,,, I GET THERE HAS TO BE A LINE BUT THEY ARE UNWILLING TO ACCOMODATE A FAITFUL CUSTOMER. LOOKING THROUGH THE REST OF NHSTA THERE ARE EXTENSIONS OF THE ELECTRIC ASSIST REPROGRAMMING TO CORRECT THE ADVANCETRAC COMPUTER PROBLEM TIL 2023 HOWEVER ONLY IF THE EXPLORER WAS UNDER THE 28 FEBRUARY 2012 ORIGINAL RECALL. AGAIN MY CAR CAME OFF THE LINE, 14 MARCH 2012. I HAVE GOTTEN NOWHERE WITH THE CUSTOMER SERVICE 800 NUMBER EXCEPT WERE SORRY YOU ARE EXPERIENCING THE SAME EXACT SYMPTOMS AS THE CARS MANUFACTURED TWO WEEKS PRIOR TO YOURS IN THE SAME PLANT, BUT WE HAVE TO DRAW THE LINE SOMEWHERE AND THE PROBLEM IS PROBABLY RELATED TO SOMETHING ELSE. THE DEALER HAS SOME RESOURCES TO WORK WITH YOU BUT YOU NEED TO SPEAK TO THEM. MEAN TIME I HAVE NOT HEARD FROM THE LOCAL CUSTOMER SERVICE REP ED, THIS CASE WAS OPENED LAST WEEK AND THE VEHICLE IS SITTING IN MY DRIVEWAY HOPING TO HEAR POSITIVE NEWS ABOUT THE COMPUTER ISSUE AFTER SPENDING TMY OWN $1200 TO REPLACE A PART THAT SHOULD HAVE CLEARLY BEEN COVERED IN THIS RECALL 14S06 I CANNOT DRIVE IT SINCE I GOT IT INTO MY DRIVEWAY WITH THOSE TWO MESSAGES (BOTH ADVANCETRAC AND SERVICE POWER STEERING SOON) IN THE DIC,,, I GOT HOME AND SHUT OFF RESTARTED, NO STEERING , I REPARKED IT IN THE DRIVEWAY WITH "ZERO ASSIST" I ASSUME IT WILL NEED TO BE TOWED TO THE NEXT LOCATION.

WHILE DRIVING IN NORMAL FASHION IN MEDIUM TRAFFIC ENGINE ALL OF A SUDDEN DIED RESTARTED AFTER 5 MINUTES OF ATTEMPTS ONLY TO DIE AGAIN ABOUT 3 MINUTES LATER IN MIDDLE OF A TURNING LANE. AFTER BEING PUSHED TO A PARKING LOT IT WAS DISCOVERED THAT HEAD GASKET WAS BLOWN WITHOUT ANY WARNING OR SIGNS. HAD TO BE TOWED OVER 100 MILES TO MY HOME ON A ROLL BACK TRUCK PAID BY CAR INSURANCE

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING, TRACTION CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY AND REPLACED. THE VEHICLE WAS THEN TAKEN TO TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, (281) 378-3160), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,100. *LN

I LOSS POWER ON STEERING WHEEL WHILE I WAS DRIVEN. STEERING WHEEL SHUT DOWN I WAS LUCKY THAT POWER CAME BACK I REPLACE THE STEERING WHEEL BUT THEY DIDN'T TELL ME WHAT WAS WRONG WITH IT. I'M SCARE DRIVEN THE SUV

UPON STARTING VEHICLE IN DRIVEWAY, EXPERIENCED INTERMITTANT POWER STEERING FAILURE ALSO SHOWING STABILITY CONTROL ERROR. VEHICLE IS 2013 EXPLORER WITH 95K MILES. TURNING VEHICLE OFF AND RESTARTING SEEMS TO CORRECT THE ISSUE FOR NOW. RESEARCED AND SAW RECALL 14V286000 FOR SAME REPORTED ISSUES, BUT SEEMS THAT MY VIN DOES NOT FALL WITHIN THE DESIGNATED VEHICLES.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE HOME AND ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO STATED THAT THE STEERING CONTROL MODULE AND THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO JACK MADDEN FORD (LOCATED AT 825 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062, (781) 207-9009) WHERE IT WAS DIAGNOSED THAT THE STEERING CONTROL MODULE AND RACK AND PINION UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

SUSPENSION TOE LINK

OCCASIONALLY THE POWER STEERING ASSIST FAILURE LIGHT WOULD COME ON. I COULD KILL THE ENGINE AND RESTART IT AND IT WOULD RETURN TO WORKING. HOWEVER NOW THE WARNING LIGHT IS ON AND WON'T GO OFF. THE POWER STEERING WILL NOT WORK AT ALL.

STEERING WHEEL LOCKED UP TWICE IN 2 DAYS WHEN STARTED AND DISPLAYED A WARNING "POWER STEERING ASSIST DEFAULT". THE CAR HAD TO BE RESTARTED. THIS IS A SERIOUS PROBLEM THAT FORD REFUSES TO FIX ON OUR VIN.

FAILURE OF ELECTRONIC POWER STEERING SYSTEM. I HAD TURNED MY CAR ON AND THE FAULT HAPPENED IMMEDIATELY. PREVIOUSLY WHEN THIS WOULD OCCUR I WOULD RESTART MY CAR AND THE ERROR WOULD RESOLVE. THIS TIME THIS DID NOT CLEAR THE ERROR.

WITH THE CAR PARKED OVERNIGHT, I STARTED THE VEHICLE AND PUT THE TRANSMISSION INTO REVERSE TO EXIT MY DRIVEWAY. THERE WAS A LOSS OF POWER STEERING. "POWER STEERING ASSIST FAULT" ALERT ON DASHBOARD. DROVE IT FOR ABOUT 250 METERS WITH NO POWER STEERING, STOPPED, POWERED OFF THE VEHICLE, STARTED IT BACK UP, STILL HAD LIMITED POWER STEERING, AND ADDITIONAL ALERTS INCLUDING "SERVICE ADVANCE TRAC" WITH ESC OFF LIGHTS. DROVE FOR A ABOUT 100 METERS AND POWER STEERING ASSIST RESUMED. THIS HAS HAPPENED PREVIOUSLY WITH ANOTHER DRIVER, SO IT ISN'T AN ISOLATED INCIDENT.

THE POWER STEERING HAS FAILED AND IS REPORTING ERROR POWER ASSIST SYSTEM FAILURE. THE STABILITY CONTROL OS ALSO REPORTING AN ERROR. THE BEHAVIOR IS THE SAME AS IS DESCRIBED IN RECALL# 14V286000, BUT THE VIN CHECK DOESN'T INCLUDE MY VEHICLE IN THE RECALL EVEN THOUGH I HAVE THE SAME MODEL VEHICLE THAT IS THE SUBJECT OF THE RECALL. I HAVE SEEN REPORTS BY OTHERS REPORTING THE SAME ISSUE AND ARE ALSO FINDING THEIR VINS ARE ALSO NOT INCLUDED IN THE RECALL. INTERMITTENTLY I USED TO GET THE POWER ASSIST SYSTEM FAILURE MESSAGE WHEN I WOULD FIRST START THE CAR, BUT AFTER TURNING THE CAR OFF AND THEN ON AGAIN EVERYTHING WOULD BE FINE. HOWEVER, A FEW DAYS AGO THE SYSTEM FAILED PERMANENTLY. FORTUNATELY IT OCCURRED WHILE TUE CAR WAS STATIONARY, IN MY DRIVEWAY. I'M TAKING CAR TO DEALER FOR REPAIR TOMORROW, HOWEVER, I'M EXPECTED THE REPAIR TO COST AROUND $2000. I DONT UNDERSTAND WHY SUCH A CRITICAL PART CAN HAVE SUCH CATASTROPHIC FAILURE WHEN THE CAR IS ONLY 6 YEARS OLD AND ONLY HAS 116,000 MILES ON IT. I HAVE OWNED CARS WITH OVER 200,000 MILES THAT DID REQUIRE COMPLETE REPLACEMENT OF THE STEERING SYSTEM.

FOR THE LAST TWO MONTH, MY VEHICLE HAVE HAD A OIL BURNING SMELLS, I CHANGED THE OIL, BUT THE SMELL IS STILL THERE. THIS IS RIGHT AFTER I TURN ON THE HEAT.

STEERING LOCKS UP WHILE DRIVING HAVE TO SLOWLY PUT ON BRAKES TO STOP SHUT MOTOR OFF AND RESTART VEHICLE. SOMETIMES WHEN YOU GET IN AND START VEHICLE,STEERING WILL NOT UNLOCK WHEN VEHICLE IS STARTED BUT WILL MOVE FORWARD AND BACKWARDS WITH STEERING LOCKED HAVE TO TURN KEY OFF AND RESTART VEHICLE TO UNLOCK STEERING. SOMETIMES STEERING UNLOCKED UP IN COLD WEATHER AND HAVE TO TURN ON ENGINE AND FLOOR HEAT FOR 45 MINUTES TO UNLOCK STEERING. AFTER SEVERAL TIMES OF STEERING LOCKING UP WITHOUT ERROR MESSAGE ON DASH NOW ERROR MESSAGES HILL DESCENT CONTROL FAULT AND SERVICE ADVANCED TRACTION ARE FLASHING ON DASH. THIS HAS BEEN HAPPENING FOR ABOUT TWO WEEKS BETWEEN 10/29/2019 AND 11/12/2019

TL* THE CONTACT OWNS A 2013 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. WHILE THE CONTACT WAS WASHING THE VEHICLE, SHE NOTICED THAT BOTH FRONT TIRES WERE SHREDDING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRES WOULD WORSEN OVER TIME BEFORE NEEDING TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGES WERE UNKNOWN.

UPON STARTING VEHICLE, STEERING WHEEL TIGHTEN UP AND EXTREMELY DIFFICULT TO STEER, COULD NOT BACK OUT OF PARKING SPACE AT WORK- POWER ASSIST ERROR LIGHT CAME ON. THIS IS SECOND OCCURRENCE. THE FIRST TIME (1 MONTH AGO) I WAS PARKED ON A HILL SO THOUGHT MAY HAVE BEEN A FLUKE. TODAY I LOOKED THE ERROR UP AND SAW FORD HAS RECALL FOR 2011-2013 BUT MY 2013 VIN IS NOT PART OF BATCH. BELIEVE FORD NEEDS TO EXTEND THE 'WINDOW' AND ADD MORE VEHICLES WITH THIS SAME ISSUE! THIS IS VERY DANGEROUS!

THE POWER STEERING IN MY CAR STOPPED FUNCTIONING WHILE I WAS DRIVING. THE DASH SAID THERE WAS A POWER STEERING FAULT. I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD, AND TURNING IT ON AND OFF SEEMED TO RESET IT, AND I WAS ABLE TO CONTINUE ON. BY RESEARCH, THIS IS COMMON IN 2013 EXPLORERS, AND WAS A RECALL, BUT NOT ON MY VIN. IT IS GOING IN FOR REPAIR WITHIN THE WEEK. IT APPEARS THE RECALL NEEDS TO BE EXPANDED TO INCLUDE MORE MODELS. THIS IS A SAFETY HAZARD!

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING WHEEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (2250 SOUTH RD, POUGHKEEPSIE, NY 12601, (845) 462-1900) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SELECTED FOR THE RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO HUBLER FORD (2605 IN-44, SHELBYVILLE, IN 46176, (317) 392-2557) AND WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIRS. THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) WITH THE FAILURE; HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

MY CAR STARTED TO LEAK COOLANT I'VE HAD TO KEEP TOPPING OFF COOLANT, TOOK IT TO A FORD DEALERSHIP, STATED IT WAS MY WATER PUMP WHICH WOULD COST ABOUT $2000 TO FIX. I AM ONLY AT 108K MILES & I WAS TOLD BY FORD THAT THEY DO NOT NEED MAINTENCING AND WOULD LAST TILL 150,000 MILES

MY WIFE WAS DRIVING DOWN A BACK ROAD BY OUR HOUSE WITH OUR 3 CHILDREN IN THE BACK AND MYSELF AS A PASSENGER. THE VEHICLE WHILE TRAVELING AT ROUGHLY 40MPH HAD A LIGHT FLASH THAT READ SERVICE ADVANCE TRAC. SHE THEN LOST ALL POWER STEERING AND COULD NOT PULL OFF THE ROAD. SHE COULD ONLY BRAKE. WE SHUT THE VEHICLE OFF AND TURNED IT BACK ON. IT REGAINED STEERING FOR A FEW MILES AND THEN IT HAPPENED AGAIN SHORTLY AFTER IN A PARKING LOT. IT IS NOW AT THE FORD GARAGE TO GET LOOKED AT. IT IS SUPER DANGEROUS ESPECIALLY IF SHE WAS TRAVELING AROUND A TURN. IT HAS 50000 MILES ON THE VEHICLE

EXHAUST SMELL IN THE CABIN WHEN DRIVING. CHECKED THE DOOR SEALS AND OTHER PLACES WHERE IT COULD BE COMING FROM AND FOUND NO BREAKS IN THEM. THAT LEAVES THE EXHAUST SYSTEM COULD BE LEAKING INTO THE CABIN

IT'S AN INTERMITTENT PROBLEM. THE ELECTRIC POWER STEERING GOES ON AND OFF. IT DOES SO WHILE STILL OR EVEN WHILE DRIVING.

WHEN MY CAR IS TURNING ON THE POWER STEERING WILL BRIEFLY LOCK UP. MY POWER STEERING WAS COMPLETELY LOCKED UP AS I BEGAN DRIVING RECENTLY AND ONLY UNLOCKED WHEN MY CAR WAS RESTARTED.

PAINT BUBBLING ON ALUMINUM SURFACES HOOD AND DOOR SKINS, REFERRED BACK TO DEALER WHO REPAINTS AND REOCCURS UNTIL OUT OF WARRANTEE. STEERING FAILURE INTERMITTENT ACCUTRAC CONTROL REQUIRING TOWING AND COMPUTER RESET. CAN FAIL WHILE DRIVING RESULTING IN NO OR DIFFICULT STEERING. MULTIPLE TIMES RESET NO CHARGE. ESTIMATE TO REPAIR $2500

WHEN DRIVING (VARIOUS SPEEDS HIGH WAS 70 MPH - LOW WAS 25 MPH - VARIOUS ROADWAYS) VEHICLE LOSES POWER GOES DOWN TO ABOUT 5 MILES PER HOUR - CHECK ENGINE LIGHTS COMES ON-- MESSAGE "SEE MANUAL". HAPPENED INTERMITTENTLY FOR 5 MONTHS INITIALLY ONE TIME- MAY GO A MONTH BEFORE HAPPENS AGAIN . FINALLY IT STARTED OCCURRING 3 TIMES WITHIN AND HOUR THEN OK - DID FOR THAT FOR TWO CONSECUTIVE DAYS BEFORE TAKING IT TO BE FIXED. CALLED FORD DEALER THEY CLAIMED THEY HAD HEARD OF THIS - SAID IT COULD BE MANY THINGS - I MENTIONED THE REPORTS OF THIS ON 2016 EXPLORED. TOOK IT TO A LOCAL SHOP. REPLACED THROTTLE BODY AND THROTTLE BODY GASKET ON 2 OCT 2019- ISSUE HAS NOT OCCURRED SINCE.

WE HAVE JUST BECOME AWARE THAT EXHAUST GASSES ARE LEAKING INTO THE PASSENGER COMPARTMENT AND APPARENTLY HAVE BEEN FOR SOME TIME, CAUSING HEADACHES, DIZZINESS AND EYE IRRITATION. WE LOCATED A TSB FROM FORD (TSB 16-0166) RELATING TO THE ISSUE AND BECAME AWARE THAT FORD HAD OFFERED TO FIX THE ISSUE. BOTH THE CENTER FOR AUTO SAFETY AND THE NHTSA INVESTIGATED THIS ISSUE RESULTING IN FORD NOTIFYING OWNERS OF POTENTIALLY AFFECTED VEHICLES OFFERING TO FIX THE ISSUE FOR FREE. I NEVER RECEIVED A LETTER, AND WHEN I CALLED THE FORD CUSTOMER SERVICE LINE I WAS TOLD THAT MY VEHICLE'S VIN WAS NOT AFFECTED. WITH THE LEAKAGE OF THE EXHAUST INTO THE CABIN I'VE EARNED THE RIGHT TO CALL BS. THIS IS NOT THE TYPE OF DEFECT THAT WILL REPAIR ITSELF AND PRESENTS A CLEAR AND PRESENT RISK OF SERIOUS INJURY OR DEATH, AS EVIDENCED BY THE MULTIPLE REPORTS OF CRASHES. THIS SHOULD NEVER HAVE BEEN ALLOWED TO BE SWEPT UNDER THE RUG AND WARRANTS A RECALL AND INSPECTION/REPAIR OF EVERY VEHICLE IN THE CATEGORY. DATE BELOW IS THE DATE THAT WE TOOK IT IN TO THE FORD DEALERSHIP FOR DIAGNOSIS AND REPAIR, BUT THE EFFECTS HAVE BEEN NOTICED FOR SEVERAL WEEKS.

2013 FORD EXPLORER WITH HOOD PAINT BUBBLING AND PEELING. I NOTICE A WHILE BACK AND THOUGHT IT WAS JUST A ROCK THAT HIT THE HOOD. NOW IT PEELING REALLY BAD AND CRACKING AND PEELING. THERE NEEDS TO BE A RECALL CAUSE SO MANY CLIENTS ARE HAVING THE SAME ISSUE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN OLD BRIDGE (3698 U.S. 9, OLD BRIDGE, NJ 08857) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CONTROL MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.

WHILE DRIVING (SECOND INCIDENT, IT WAS REPAIRED BY FORD MOTOR VEHICLE FOR THE SAME THING LAST YEAR) MY STEERING WHEEL BECAME UNCONTROLLABLE. THE VEHICLE KEPT PULLING ME TO THE LEFT, I ALMOST HAD A HEAD ON WITH THE ONCOMING VEHICLE. I WAS SO SHOOK UP, I PULLED OFF THE ROAD AND WAITED FOR HELP. MY HUSBAND TESTED IT SINCE AND THE PULL IS QUITE NOTICEABLE.

ON MY EXPLORER THE RECALL 19V-435 (FORD NUMBER 19S17) WAS EXECUTED. AFTER 3 MONTH AND APPROX. 2500MI THE LEFT NEW TOE LINK BROKE. THE CAR WAS RUNNING WITH 35MPH TO AN INTERSECTION AND I STARTED MODERATE BRAKING IN FRONT.OF A TRAFFIC LIGHT. DURING BRAKING THE LEFT NEW TOE LINK BROKE.

UPON STARTING THE VEHICLE THE WARNING INDICATOR "POWER STEERING ASSIST FAILURE" MESSAGE APPEARS AND THERE IS NO POWER STEERING. TURNING OFF AND RESTARTING SOMETIMES RESETS THE WARNING AND POWER STEERING WILL RETURN BUT NOT ALWAYS. THERE IS A CURRENT RECALL WITH THE SAME PROBLEMS (14S06) BUT MY VIN FALLS OUTSIDE THE MANUFACTURE DATE. REACHED OUT TO FOMOCO AND THEY VERIFIED THERE ARE NO RECALLS AND THERE HAVE NEVER BEEN ANY RECALLS FOR MY VIN. ONE MONTH AGO I RECEIVED A RECALL LETTER FROM FORD FOR A DIFFERENT ISSUE THAT I HAD FIXED UNDER THE RECALL BY FORD. THAT RECALL DIDN'T SHOW UP IN FORDS DATABASE EITHER FOR MY VIN WHEN I CALLED TODAY BUT YET IT EXISTED AND WAS FIXED. ODD THAT THE SAME POWER STEERING PROBLEM KEEPS OCCURRING ON VEHICLES BUT FORD WONT RECOGNIZE THE PROBLEM BECAUSE OF A BUILD LOCATION AND DATE. FORD DOESN'T ENGINEER US SPEC VEHICLES BASED ON THEIR MANUFACTURING PLANT, THEY SEEM TO BE SAYING THAT THE SAME ENGINEERS THAT DESIGNED A FAULTY ELECTRIC POWER STEERING MOTOR FOR CHICAGO DIDN'T DESIGN A FAULTY MOTOR FOR ANOTHER PLANT. OR THE ORIGINAL "FIX" DIDN'T REAL "FIX" THE PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN REVERSE OR DRIVING FORWARD, THE POWER STEERING WARNING INDICATOR SUDDENLY ILLUMINATED. WHEN THE POWER STEERING FAILED, THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT HAD TO TURN OFF THE VEHICLE AND WAIT A FEW MINUTES BEFORE THEY WERE ABLE TO START THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE POWER STEERING RETURNED TO NORMAL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 154,000. THE VIN WAS INVALID.

I HAVE HAD INTERMITTENT ISSUES WITH THE POWER STEERING GOING OUT. GENERALLY WHEN I START THE CAR. I CAN USUALLY RESTART IT AND IT WORKS FINE. JUST RECENTLY, THE POWER STEERING COMPLETELY FAILED WHILE DRIVING. IT IS STILL NOT WORKING. JUST TOOK IT IN TO THE FORD DEALER FOR REPAIR. THEY ARE TELLING MY THAT MY VIN# IS NOT PART OF THE POWER STEERING RECALL, BUT CLEARLY IT HAS BEEN AFFECTED BY THE RECALL OF THE FORD EXPLORER FROM 2011-2013.

AFTER AN ALL DAY EVENT, I GOT INTO THE CAR, STARTED IT AS USUAL, BUT THE POWER STEERING WOULD NOT WORK. THERE WAS A WARNING ON THE DASH, SO I TOOK IT TO A LOCAL MECHANIC. HE HOOKED IT UP TO THE COMPUTER, AND DID A SCAN, WHICH SHOWED SEVERAL CODES RELATED TO POWER STEERING ISSUE. I DO RECALL ON THE DRIVE TO THE EVENT, MY NAVIGATION WENT OUT, WITH A WARNING THAT SD NAV CARD IS NOT WORKING, AND MY PHONE WOULD NOT CONNECT TO THE SYSTEM VIA THE CABLE. MECHANIC RESET THE CODE TO TEST IT OUT. THIS HAS ACTIVATED THE POWER STEERING, RADIO, AND EVEN THE BACK UP CAMERA. YES, BACK UP CAMERA WOULD ONLY WORK PERIODICALLY, SO I THOUGHT IT WAS CAMERA ITSELF. I'M WORRIED POWER STEERING WILL GO OUT DURING THE NORMAL DRIVE. IS THERE ANY RECALL ON POWER STEERING OR ELECTRICAL ISSUES?

VEHICLE HAD TOE LINK REPLACED IN ACCORDANCE WITH RECALL 19V-435 ON 8-19-19. ON 9-10-19, THE REPLACEMENT TOE LINK FAILED WHILE DRIVING AT 45MPH. THE DEALERSHIP REPORTS THE TOE LINK FAILED AT THE WELD.

VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.

VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.

VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.

THE ELECTRONIC STEERING RACK HAS FAILED AND LOCKED UP. THIS RECALL HAS BEEN ISSUED FOR SOME EXPLORERS BUT SHOULD BE EXPANDED TO INCLUDE MORE VIN NUMBERS AS THIS IS THE SAME PROBLEM AND THE VEHICLE ONLY HAS 40,000 MILES ON IT. THE PROBLEM STARTED WHILE I WAS DRIVING IT. I TOOK IT TO A MECHANIC AND THE STEERING LOCKED UP FULLY AND POWER STEERING FAILED DURING THEIR TEST DRIVE.

SUDDEN POWER STEERING FAILURE WHILE DRIVING CRUISING SPEED.. CAR BECAME EXTREMELY LIMITED TO HANDLE. FORD TECH VERIFIED AND PULLED CODE U3000:61 REQUIRING REPLACEMENT OF STEERING GEAR.

POWER STEERING ASSIST LIGHT TURNS ON WHICH CAUSES LOSS OF STEERING CAPABILITY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO TURN THE VEHICLE, IT BECAME DIFFICULT TO MANEUVER THE STEERING WHEEL AS IF THE POWER STEERING FAILED. THE CONTACT STATED THAT SHE ALSO HEARD A GRINDING NOISE COMING FROM THE DASHBOARD AREA OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SPOKE WITH TRI FORD INC (LOCATED AT 12610 ILLINOIS 143, HIGHLAND, IL 62249, 618-654-2122) AND WAS INFORMED THAT THE VIN WAS NOT ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST DEFAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220, (248) 399-1000) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND INFORMED THE CONTACT THAT THERE WAS AN UNKNOWN RECALL ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.

THERE IS A RECALL FOR 2013 FORD EXPLORER FOR POWER ASSIST POWER STEERING FAILURE. MY VEHICLE BASED ON VIN NUMBER IS NOT INCLUDED(IT IS A 2013 AS WELL) I HAVE A POWER ASSIST POWER STEERING FAILURE AND FORD REFUSES TO ACKNOWLEDGE THE ISSUE. I HAVE A CASE NUMBER WITH FORD: CAS - 24449952

ON THE EVENING OF 04OCT,2019 MY VEHICLE EXPERIENCED THE FAILURE OUTLINED IN NHTSA RECALL #14V286 (POWER STEERING FAILURE). FORD NEEDS TO EXPAND THE NUMBER OF VEHICLES COVERED UNDER THIS RECALL AS THIS IS A MAJOR SAFETY FAILURE THAT COULD RESULT IN INJURY, LOSS OF LIFE AND/OR PROPERTY DAMAGE. FORD DOES NOT HAVE A POLICY OR PROCEDURE ON FILE TO DEAL WITH VEHICLE OWNERS LIKE MY SELF I BELIEVE THAT THIS IS HIGHLY REGRETTABLE AND SHOULD BE ADDRESSED AS SOON AS POSSIBLE. THANKS (XXXX) DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

LOST POWER STEERING. THE POWER STEERING WILL INTERMITTENTLY WORK AND YOU WILL GET A POWER STEERING ASSIST FAULT NOTICE. THERE IS A RECALL FOR THIS ISSUE (15S11) BUT FOR SOME REASON THIS EXPLORER WAS NOT INCLUDED DUE TO THE MANUFACTURE DATE. I BELIEVE THAT RECALL NEEDS TO BE EXTENDED TO COVER ALL OF THE VEHICLES AFFECTED. THE VEHICLE IS ALMOST UNSTEERABLE WHEN THIS HAPPENS AND IS NOT SAFE TO DRIVE.

CRANKED UP CAR THIS MORNING AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. COULD NOT TURN STEERING WHEEL. TRIED AGAIN LATER AND COULD DRIVE IT TO THE FORD DEALERSHIP 1.5 MILES AWAY. THEY SAID THERE'S NO RECALL. AND IT'S $2300 TO REPLACE THE STEERING GEAR. HAS 107000 MILES ON IT

SINCE I'VE HAD THIS VEHICLE IT JERKS BACK AND CLICKS AS THE TRANSMISSION SWITCHES GEAR. NORMALLY BETWEEN 3 AND 4TH GEAR IT SEEMS. MORE IMPORTANTLY ITS OVERHEATING AND LEAKING COOLANT! SAME ISSUE AS FUSIONS AND OTHER SUV FORD OFFERS. THIS SEEMS TO ME LIKE A FIRE HAZARD THAT SHOULD BE RECALLED IN ALL FORDS. IT LEAKS WHEN PARKED. AND OVERHEATS IF THE AC IS IN USE. THE LEAK WAS OUT OF NOWHERE AND SUDDENLY. THE FUEL SENSOR IS ALSO WEAK. *TT*JB

WHEN IDLING CABIN FILLS UP WITH WHAT APPEARS TO BE SMOKE FROM MUFFLERS. FELL ASLEEP IN THE CAR WHILE IDLING, WOKE UP DIZZY AND THRU UP SHORTLY AFTER, STRONG HEADACHE AFTER. RUST AROUND THE LOCK ON THE TRUNK LID.

THE CAR STEERING STOPS TURNING AND STIFFENS WHILE I AM STILL IN MOTION. IT IS THE MOST TERRIFYING THING EVER.

ON AUGUST 30TH, HAVING DRIVEN TO THE POOL A SHORT DISTANCE FROM MY HOUSE, I WAS UNABLE TO UNLOCK THE STEERING WHEEL TO DRIVE HOME. I MANEUVERED THE WHEEL A BIT AND IT UNLOCKED. THE NEXT DAY WAS A DIFFERENT STORY. I COULD NOT GET IT UNLOCKED TO DRIVE HOME FROM THE POOL NO MATTER WHAT I INITIALLY TRIED. I FOUND IN THE OWNER'S HANDBOOK THAT I SHOULD TURN OFF THE VEHICLE FOR A COUPLE OF MINUTES THEN TRY AGAIN. IT DID WORK, HOWEVER THE BOOK WARNED THAT THIS COULD HAPPEN WHILE DRIVING AND COULD "CAUSE AN ACCIDENT"...NO JOKE. I TOOK IT TO THE NEAREST AUTO DEALER WHO INFORMED ME THAT THERE WAS A RECALL ON 2012 AND 2013 FORD EXPLORERS THAT WERE EXPERIENCING THIS ISSUE. MY FORD DEALER SAID THAT THEY WERE SORRY BUT MY "VIN NUMBER" WAS NOT COVERED BY THE RECALL. SHOCKED, I HAVE TRIED EVERY VENUE TO GET MY $1,973.13 BILL FROM FORD AND MY CAR RENTAL FROM ENTERPRISE FOR $624.71 PAID BY FORD WITH NO AVAIL. SINCE MY VEHICLE, 2013 FORD EXPLORER, HAD THE SAME ISSUE OF THE RECALL, I CANNOT UNDERSTAND WHY MINE WAS NOT COVERED.

ON TWO SEPARATE OCCASIONS, TO INCLUDE THE MORNING OF SEPTEMBER 27, 2019, WHEN THE 2013 FORD EXPLORER WAS TURNED ON, AN ERROR MESSAGE STATING 'POWER STEERING ASSIST FAULT' APPEARED ON THE DASHBOARD SCREEN. THE VEHICLE WAS STATIONARY AT THE TIME OF THE ERROR MESSAGE. THE POWER STEERING WAS DISABLED AND IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. WE CONTACTED FORD ABOUT THE ISSUE AND WE WERE TOLD THERE WAS A RECALL FOR THE 'POWER STEERING ASSIST FAULT' FOR THE 2013 FORD EXPLORER BUT OUR VEHICLE WAS NOT INCLUDED BASED ON THE VIN. EVEN THOUGH THE ISSUES WE ARE EXPERIENCING ARE IDENTICAL TO THE RECALL, WE MUST INCUR OUR OWN EXPENSES TO HAVE IT FIXED. THE VEHICLE CURRENTLY HAS 105,000 MILES

WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY POWER STEERING SUDDENLY FAILED. THE CAR BECAME IMMEDIATELY UNABLE TO DRIVE.

POWER STEERING WILL FAIL WHILE DRIVING DOWN ROAD. THIS IS A DESIGN FLAW FROM FORD AND THEY SHOULD REPAIR IT. THIS FAILURE IS CAUSED BY OVERHEATING OF THE ELECTRONIC ASSEMBLE IN THE STEERING RACK. I WILL SUE FORD IF THEY DO NOT RESPOND TO THIS COMPLAINT.

INITIAL COMPLAINT TO FORD DEALERSHIP RE: EXHAUST ODORS IN CABIN, POSSIBLY RELATED TO USE OF AIR CONDITIONING (INSPECTED 5/4/16, MILEAGE 47,450, NO REPAIRS COMPLETED). PERFORMANCE RECALL 17NO3 COMPLETED 10/22/18. EXHAUST ODORS WORSE AFTER RECALL. FORD DEALERSHIP INSPECTED AGAIN ON 10/30/18. RECOMMENDED USING RECIRCULATION OF CABIN AIR AT ALL TIMES. AIR CONDITIONING HAS SINCE STOPPED WORKING. PER DEALERSHIP REAR A/C LINES NOW NEED REPLACEMENT, EXT. COST OF $2,100. CABIN EXHAUST ODORS CONTINUE AND INSIDE OF WINDSHIELD IS FOGGING. ODORS WORSE WHEN STOPPED AT STOPLIGHTS. MULTIPLE OCCASIONS OF CO DETECTION IN CABIN WHILE IN MOTION IN RURAL AREAS. ELEVATED COHB WITH VARIOUS HEALTH SYMPTOMS AND CHILDREN NOW COMPLAINING OF CAR SICKNESS. VARIOUS AREAS OF RUST ALSO REPORTED TO DEALERSHIP AND NEW AREAS APPEARING (I.E. NEAR DRAIN VALES OF THE LIFTGATE). *DT *AS

WINDSHIELD INNER AND OUTER TRIM SEALS HAVE FAILED ON BOTH SIDES OF WINDSHIELD .VEHICLE ONLY HAS 72000 MILES. RUBBER HAS DISINTEGRATED. TRIM COMING LOOSE ON VEHICLE WHILE DRIVING.

WHEN TURNING THE TRUCK MAKES A ROARING NOISE AND DOES NOT RETURN STEERING BACK TO STRAIGHT DIRECTION. HARD TO TURN WHEEL MANUALLY. FORD DEALER DIAGNOSTIC CLAIMS STEERING HAS AN INTERNAL FAILURE AND MUST BE REPLACED FOR SAFETY. ELECTRIC RACK AND PINION STEERING POSSIBLE DELAYED DEFECT!. EXPLORER HAS LESS THAN 66,000 MILES ON IT.

POWER STEERING ASSIST FAULT WARNING AFTER TURNING ON CAR AND PUTTING IT IN DRIVE. . I HAD NO POWER STEERING. TURNED OFF CAR THEN RESTARTED AND THEN I COULD DRIVE.

MY POWER STEERING GOES OUT AND THROW THE "POWER STEERING FAULT" ERROR MESSAGE ON MY DASH MULTIPLE TIMES WHEN EITHER I AM BACKING UP, STARTING TO TAKE OFF, WHILE DRIVING DOWN THE ROAD. IT DID IT ONE TIME ABOUT A YEAR AGO AND I THOUGHT IT WAS JUST A FLUKE BUT NOW IT IS HAPPENING ALL THE TIME. AND I HAVE GOOGLED THE PROBLEM AND APPARENTLY THERE IS A RECALL ON ONLY CERTAIN MODELS BUT IT SEEMS LIKE THERE SHOULD BE SEVERAL MORE LISTED THE MORE I LOOK AT HOW MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEMS I AM.

VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.

2013 FORD EXPLORER LTD STARTED HAVING ISSUES WITH POWER STEERING. WARNING ICONS CAME UP ON LOWER RIGHT DASHBOARD, SHOWING LACK OF TRACTION CONTROL, THEN TEXT WARNINGS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCED TRAC". AFTER PARKING THE VEHICLE AND TRYING TO USE IT AGAIN FOUND STEERING ESSENTIALLY LOCKED. STEERING WHEEL CAN BE TURNED WITH A LOT OF EFFORT, BUT VEHICLE IS UNSAFE TO BE DRIVEN. CONTACTED FORD TO FILE OFFICIAL COMPLAINT. THEY MAINTAIN THEIR OFFICIAL LINE THAT VEHICLE IS NOT INCLUDED IN RECALL. I'M THE ORIGINAL OWNER, HAVING BOUGHT THE 2013 MODEL AROUND OCT 2012. HAVE ALWAYS MAINTAINED THE VEHICLE PROPERLY. VEHICLE CURRENTLY HAS 177,000 MILES, BUT IS CURRENTLY USELESS, AS I CAN'T EVEN SELL IT IN CURRENT STATE. FORD REP'S ONLY RESPONSE (AT 1-866-436-7332) WAS TO HAVE IT TOWED TO NEAREST FORD DEALER, WHOM WILL THEN CHARGE ME $135 TO "DIAGNOSE" A PROBLEM THEY ARE FAMILIAR WITH AND DEMAND AROUND $2K TO HAVE IT REPAIRED. PLEASE ADVISE IF THERE'S A CHANCE FORD WILL DO THE RESPONSIBLE THING AND RECALL THESE VEHICLES BEFORE MORE PEOPLE GET KILLED DRIVING THEM. I WOULD HAT TO HAVE TO THROW AWAY OVER $40,000 INVESTED IN THIS CAR.

SMELL OF SMOKE, AND TAPPING NOISE PRIOR TO FIRE. SMOKE CAME FROM NEAR THE CENTER CONSOLE BETWEEN DRIVER AND PASSENGER SEAT. FIRE STARTED. MADE A COMPLAINT PRIOR ABOUT SMELL OF SMOKE AND NOISE.

TAPPING NOISE AFTER TURNING CAR OFF. BURNING SMELL BUT NO VISIBLE SMOKE.

2013 FORD EXPLORER, FRONT (HOOD) IS DETERIORATING, AND HOLES IN THE METAL ARE STARTING TO ROT THRU PAINT IS PEELING AND GETTING WORSE. MY BODY AND FENDER MAN TELLS ME IT CAN ALSO AFFECT THE SPRING LOADED AND LOCKING DEVICE OF THE HOOD, WHICH IN TIME CAN CAUSE A FAILURE OF THE HOOD BEING DISLODGED AND BLOCKING YOUR VISION. HE ALSO EXPLAINED THIS IS A PROBLEM WITH FORD PRODUCTS AND THERE REALLY IS NO FIX. THEY HOODS ARE ALUMINUM AND ARE INSTALLED ON A STEEL BODY. ITS NOT THE PAINT JOB, ITS A DISSIMILAR METAL ISSUE THAT ONLY CAN BE CORRECTED BY INSTALLING A NEW HOOD. I NOW UNDERSTAND THIS IS A PROBLEM WITH A LOT OF FORD PRODUCTS. HELP

I WAS DRIVING MY 2013 FORD EXPLORER AND BEGAN TO FEEL AS IF I WAS ABOUT TO PASS OUT. I PULLED OVER A FEW TIMES BUT I KEPT FEELING WORSE. I PARKED AND CALLED A FRIEND TO TAKE ME TO EMERGENCY. ALTHOUGH I WAS SHAKING AND FELT FAINT, THE DOCTORS COULD NOT FIND A CAUSE. HOSPITALS DO NOT TEST FOR CARBON MONOXIDE LEVELS UNLESS REQUESTED - AT THE TIME IT WOULDN'T HAVE CROSSED MY MIND. THE FOLLOWING DAY I DROVE MY CAR AND THIS PHYSICAL REACTION HAPPENED AGAIN. I THEN REALIZED THAT IT WAS SOMETHING IN MY CAR THAT WAS CAUSING THIS. I TOOK MY CAR TO A FORD DEALER AND THEY FOUND THAT I HAD CARBON MONOXIDE LEAKING INTO THE CABIN. I BELIEVE THAT THERE SHOULD BE MANDATORY RECALLS FOR THESE CARS, NOT CUSTOMER SATISFACTION PROGRAMS. THEIR LETTERS STATE THAT 'THESE VEHICLES ARE SAFE', AND CLEARLY THAT IS MISLEADING AND UNTRUE.

I WAS HEARING A GRINDING NOISE WHEN TURNING. IT GOT TOO LOUD AND TOOK IT TO DEALERSHIP. THEY TOLD ME THAT THE RACK AND PINION HAS TO BE REPLACED. IT GOT SO BAD THAT I COULD POTENTIALLY LOSE STEERING CONTROL WHEN DRIVING. I'M CONCERNED THIS IS A BIG SAFETY ISSUE AND THIS FAILURE SHOULDN'T HAPPEN IN THIS LOW MILEAGE. I ONLY HAVE ABOUT 77K MILES ON MY EXPLORER AND I'VE BEEN DRIVING IT GENTLY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY BECAME INOPERABLE.THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "POWER STEERING ACCESS FAILURE" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PAOLI FORD (100 WEST LANCASTER AVE, PAOLI, PA) WHERE IT WAS DIAGNOSED THAT THE SCCM MODULE AND STEERING GEAR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER (CAS-24160629) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 63,480. *AS*DT *TR*JB

THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.

THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.

THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, MULTIPLE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND FLASHED DIFFERENT COLORS. ALSO, THE INFORMATION SCREEN ON THE RIGHT SIDE OF THE DASHBOARD TURNED BLACK. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON SEPTEMBER 6, 2019, THE IGNITION FAILED TO START. THE CONTACT ALSO STATED THAT THE DOOR LATCHES WOULD OPEN AND CLOSE MULTIPLE TIMES. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIM CLICK FORD LINCOLN (LOCATED AT 6244 E 22ND ST, TUCSON, AZ 85711, (866) 787-4416). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 99,000.

I OWN A FORD EXPLORER AND IT'S BEEN HAVEING PROBLEMS ..THERE IS A WRENCH LIGHT TURNING ON THE PANEL ..AND IT JUST STOPS RUNNING .ENGINE COMPLETELY SHUTS OFF ..I HAVE A 2 MONTH OLD BABY AND I FEAR FOR OUR SAFETY..MY EXPLORER TURNED OFF IN THE MIDDLE OF THE EXPRESSWAY WITH TRAILERS AND FAST CARS ALMOST HIT ME..I KNOW ALOT OF EXPLORER OWNERS THAT ARE HAVEING THE SAME PROBLEMS..THE DANGEROUS MATTER IS ENGINE SHUTS OFF WHILE RUNNING AND THE DIAGNOSTICS CANT FIND NOTHING WRONG..THIS SHOULD BE A RECALL FOR EXPLORERS IT REALLY DANGEROUS THE ENGINE JUST SHUTTING OFF WHILE RUNNING U CAN CRASH AND GET KILLED IF U GET HIT WHILE ALL CARS ARE DRIVING FAST IN EXPRESSWAYS ..ITS HAPPENED SEVERAL TIMES NOW ..WRENCH LIGHT TURNS ON AND THEN ENGINE TURNS OFF WHILE RUNNING IT HAPPENS MORE WHEN U FILL UP THE TANK WITH GAS..TENDS TO HAPPEN..ITS SCARY..ITS HAPPENED SEVERAL TIMES FIRST TIME WAS LAST YEAR THEN ONCE A MONTH AND NOW IT'S BEEN DOING IT 5 TO 6 TIMES A DAY..THAT'S Y I TOOK IT TO GET CHECKED..PLUS IT HAS RECALLS ON IT ALSO ..TO TOP IT OFF

ENGINE RATTLES UPON STARTUP FOR ROUGHLY 2 SECONDS. THIA IS A KNOWN ISSUE THAT THE TIMING CHAIN STRETCHES AND REPLACEMENT OF TIMING CHAIN AND PHASERS IS NEEDED.