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2013 Ford Fusion Energi 4 DR FWD

16
Recalls
1460
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 10.9%

Complaints
Recalls

1460 Complaints

for 2013 FORD FUSION ENERGI
12/01/2021
Components: STEERING
Incident Date: 11/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

Car was parked in the driveway and when started after 4 days, a message came "Active Power Steering Assist Fault". Steering became too hard to operate. This could have happened while driving and would have resulted in a collision. There are recalls for the same issue for 2013 Fusions but not my VIN. I think this recall should be expanded to include more VINs as I am reading similar complaints. Vehicle only has 72000 miles on it.

11/23/2021
Components: UNKNOWN OR OTHER
Incident Date: 08/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

Our transmission thinks the car is always in drive. It won’t start, and shifts very roughly. There was a recall for this, but not sure why our specific vehicle wasn’t included.

11/11/2021
Components: STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 10/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0su4dr******
Summary

On 10/31/21 at approximately 7:30 pm my dashboard alerted me with a steering assist fault after making a turn on a rotary on Mystic valley Pkwy Somerville Ma 02144. After entering the rotary my vehicles steering wheel become stiff and hard to move and staring moving towards the left side close to the curbs. I was traveling at around 20mph. I was able to move the vehicle to a near by park that was located on the same street as the rotary (Dilboy stadium). After parking the vehicle, I shut it off and restarted it. After doing so, the alert disappeared and I was able to drive the vehicle normally. After leaving the park 5 minutes later the alert popped back again. I was driving in a straight line so the steering assist did not cause much of a problem, however I could feel the stiffness of the steering wheel. When I arrived to my destination, after performing a left turn my vehicle once again starting leaning towards the left side almost causing me to hit the curb. At around 9:00pm I had towed the vehicle to a Fords dealership. On Monday the 1st I was able to drive the vehicle with same steering wheel conditions to an independent dealership who performed a check and received a fault code of C200D:49 with the solution of replacing power steering rack with module which could only fixed at a Ford dealership due to the module. In the situation described above I was very fortunate that I was not driving at high speed in an area with high traffic, as an accident would’ve most likely occurred. I know that there is no recall on my specific vin however I am aware that other vins with the same year and model have recalls on them. I do not have any other alerts on the car. The fault I came across is a safety hazard not only to myself but other cars on the road. After digging around on the web the steering wheel fault is a common error that a lot of Ford owners come across and I believe that an investigation needs to be launched to protect the safety of drivers and pedestrians.

11/03/2021
Components: STEERING
Incident Date: 11/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0hr8dr******
Summary

November 1, 2021 I noticed that all of a sudden the warning light for power steering came on. I managed to get the car to the house and now the steering is locked. I have no remedy. I have been nervous about the car every since. I need my car repaired. The warning should come before all out failure! That’s not a warning it’s an ambush!!

11/01/2021
Components: STEERING
Incident Date: 08/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0g7xdr******
Summary

The contact's daughter owns a 2013 Ford Fusion. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle. There was no warning light illuminated. Neither the dealer nor the manufacturer was notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The vehicle was not repaired. The failure mileage was unknown.

11/01/2021
Components: ENGINE
Incident Date: 10/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

2013 Ford Fusion with 54K miles. The vehicle overheated and the coolant light indicated to add fluid. Fluid was added however, the coolant light keeps coming on to add more fluid. Coolant has been added about every 2 weeks but the level is just below the max fill line each time with plenty of fluid in the unit. The car was taken to Ken Grody Ford (KGF)in Buena Park, CA and the radiator was flushed, and inspection revealed there were no leaks or damages. Within a week the coolant light came back on and was returned to KGF for reinspection. At this time a pressure test was done and we were told the temp sensor and bypass hose needs repair. A Ford Mechanic, not at KF advised this may be related to 2 recalls on the car 17S09, which was supposed to have been addressed in 2019, and/or 12S41 which is an old recall we were never advised of and the repair was not done. Per KGF, 12S41 was never entered in their system for recall, however this was confirmed on NHTSA. Ford Customer Service said they will not repair if it is not in their system and will not review NHTSA to confirm our VIN was impacted. Most complaints on NHTSA regarding cooling have the same symptoms as our car. Both recalls are a safety hazard causing the engine to catch fire and endanger driver/passengers. I have no way of confirming the work was performed as we were previously advised and yet Ford will not take responsibility to ensure the current issue is not related to the recalls and perform the necessary repairs. I was told by a Supervisor, Jennifer, at Ford's Customer Care Line (800-392-3673) that NHTSA must tell Ford to add this to their (Ford's) system in order for it to be addressed.

10/23/2021
Components: LANE DEPARTURE
Incident Date: 10/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0hr4dr******
Summary

Power steering failure in parking lot. Steering did not return to center like normal after turning, shortly after while pulling into parking spot the power steering failed. Power steering reset tried and failed. Computer reset tried and failed, vehicle has no power steering or lane keeping capabilities.

10/20/2021
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/14/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3fa6p0hrxdr******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving at 30 MPH, the contact noticed a warning light illuminated on the vehicle stating engine overheating. The contact pulled the vehicle to the side of the road, where the contact noticed black smoke coming from the engine. The contact then drove the vehicle across the road into a mechanic shop where the mechanic who used a fire extinguisher to extinguish the smoke fire from the engine. The contact had the vehicle towed to a local dealer who diagnosed the failure as the engine was damaged and needed to be replaced The dealer replaced the engine, however, the contact was still experiencing issues with the coolant system on the vehicle. Sometime after the contact received a recall notification NHTSA campaign number: 17V209000 (engine and engine cooling) which the recall stated they would place a coolant sensor on the vehicle however the local dealer did not add the sensor on the vehicle they only replaced the coolant control valve. However, after the repair, the vehicle still experienced failures. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

10/19/2021
Components: STEERING
Incident Date: 10/15/2021
Crash: No
Fire: No
Summary

The contact owns a 2013 Ford Fusion. The contact stated while his girlfriend was driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality. The contact stated that assistance was needed for the driver to steer the vehicle into a parking space. The driver restarted the vehicle however, the vehicle did not regain power steering functionality. The vehicle remained in the parking space. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.

10/19/2021
Components: STEERING
Incident Date: 10/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving 75 MPH in the rain, the vehicle inadvertently lost power steering functionality. The power steering assist warning light illuminated and the message to "Pull Over" appeared on the instrument panel. The contact stated she veered to the side of the road and turned off the vehicle. The contact restarted the vehicle, but the power steering warning light remained illuminated. The contact stated she was able to continue to drive the vehicle at a lower speed and manually steer the vehicle. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 15V250000 (Steering) because the VIN was not included in the recall. The dealer was notified of the failure and advised the contact that she would be responsible for the cost of diagnosis and repair of the vehicle. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 107,000.

10/19/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

When my fuel tank is filled the vehicle won't start and while driving the vehicle will stall out. The code on the check engine light comes back as P1450. This is telling me the canister purge valve needs replaced. After researching online I see this is a common problem for the 2013 Ford Fusion.

10/13/2021
Components: UNKNOWN OR OTHER
Incident Date: 10/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0d9xdr******
Summary

No warning light. Rpm’s surge high, low then engine shuts off while driving or idle. I could be in the middle of an intersection and my engine will shut itself off. Major safety issue and this car needs to be recalled. Happens even after taking it to the dealer “fixing” the “problem.” I’m not sure they even know the issue. They just try replacing things for a short term fix yet still having issues long term.

10/03/2021
Components: UNKNOWN OR OTHER
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

The car would stop after the warning of over heating so the car would just shut down go into what is called limp mode was told that is to protect the engine so we was told that in order for them to check we first had to purchase ford parts to get it started which we did but about 30days later same problem took it back they charged me another fee to put on the diagnostic machine which we did. That still didn't take care of the problem this went on from April 2021 well in May received a recall for the coolant system on this car make and model made appt took it in well they failed at fixing this with the car having to be left there weeks at a time it is still there they couldn't repair it they now are saying it is the engine do we want it repaired I don't no how when they can't even fix what it was there for now all of a sudden it's on me and the agent that called first said the transmission they have no clue they are just trying not to be responsible for this car even towing company knows where to take the car I have been put down all over town. This has been a nightmare I am afraid of the car and no trust with the people that's fixing the recall because they don't know how.

10/02/2021
Components: WHEELS
Incident Date: 09/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D90DR******
Summary

Lug nuts on wheels are swollen and cannot be removed with the wrench provided with the vehicle. This prevented me from being able to remove my flat tire and install the spare. I was forced to drive the car with the deflated tire to a mechanic in order to get it forcefully removed. This represented a dangerous situation

09/30/2021
Components: ENGINE
Incident Date: 09/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

2013 Ford Fusion 1.6 car system started to read low coolant level while driving parked. Checked level it was filled just fine. Cut car back on same thing then over temp. Code came up as well, turned car off checked under the hood fluids all over the front end. My car was fixed in 2019 for recall 17s09 for engine coolant problems that caused this before as well as 5 other recalls

09/09/2021
Components: POWER TRAIN
Incident Date: 04/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0lu0dr******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 75 MPH, the vehicle decelerated independently to 20 MPH. In addition, the engine overheated message was displayed on the instrument panel. The contact mentioned that there was a loud growling noise coming from the vehicle. in addition, the vehicle was placed in Park and the vehicle rolled backwards. The contact stated that the parking brake was activated to stop the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission temperature sensor needed to be replaced. The vehicle was taken back to another dealer where there was a diagnosis taken but the failure was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

09/01/2021
Components: POWER TRAIN
Incident Date: 03/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle, the vehicle failed to shift into gear without warning. The vehicle was towed to the local dealer and the contact was informed that the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,097

08/28/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

My car doesn't start after getting gas, it stalls while driving (which is very scary), feels like it's not getting enough gas at times and then will jump forward like it got too much gas at times. I took it to get it tested and was told it's the purge valve. This has been recalled in older models of the Fusion, as well as the Ford Focus. I have the same issue, but the 2013 isn't included in the recall. It needs to be covered under the recall because I'm sure my vehicle is not the only one. It's a huge issue, as it's not safe to drive.

08/27/2021
Components: STRUCTURE
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0k99dr******
Summary

Car consistently tries to pop the trunk while driving while also unlocking and locking doors. The seat always goes back to a default position. Does it so much I had to unplug the trunk actuator because it wouldn’t even let me drive off without opening the trunk. Lights flicker all weird when it does it. It does this idling and driving all the time. I can’t use photos to describe but I do have a video but your platform won’t let me upload videos.

08/24/2021
Components: ENGINE
Incident Date: 05/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated since purchasing the vehicle, while driving, the vehicle failed to exceed 40 MPH. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The contact stated that the vehicle was repaired however, upon starting the vehicle, the accelerator pedal was depressed but the vehicle failed to respond. The vehicle was taken to the mechanic who diagnosed that the transmission had failed. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was taken back to the mechanic and the valve body, the computer system, and the transmission were replaced. The contact stated that the failure had been reoccurring and the check engine light was illuminated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 99,000.

08/24/2021
Components: STEERING
Incident Date: 08/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

While driving on the interstate, the power steering on the car suddenly stopped working and has not come on since. This was a major issue as I was driving 80 mph on the interstate and had trouble steering after it gave out. After taking this to the Ford Dealership I was told that it would be a $3,100 fix. There were not any warning signs before this event and the car had been in perfect condition.

08/23/2021
Components: POWER TRAIN
Incident Date: 08/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0hr7dr******
Summary

The contact owns a 2013 Ford Fusion. The contact stated that upon parking his vehicle in his driveway, the contact placed the gear shifter into the park however, the dashboard read that the vehicle was in neutral. As the contact exited the vehicle, the vehicle began to roll backwards without warning. The contact immediately re-entered the vehicle and forcefully applied the brakes and activated the parking brake. Since the failure, the contact had been unable to drive the vehicle as the gear shifter remained stuck in park as the dashboard continued to read that the vehicle was in neutral. The contact had notified both the dealer and the manufacturer of the failure and both informed him that his vehicle was not included in NHTSA Campaign Number: 18V471000 (Power Train) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

08/19/2021
Components: STEERING
Incident Date: 08/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0h76dr******
Summary

The contact owns a 2013 Ford Fusion. The contact stated that when the vehicle was started, the power steering failed to operate as designed. The contact took the vehicle to the dealer and was informed that the EPAS gear failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 79,000.

08/18/2021
Components: STEERING
Incident Date: 08/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

The steering wheel attachment bolt has not maintained torque. As a result, the steering wheel has loosened over time. I fear the steering wheel may separate from the steering column shaft, increasing the risk of a crash while driving.

08/16/2021
Components: POWER TRAIN
Incident Date: 08/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU8DR******
Summary

Had been shopping all day, with no indication of a problem. Stopped to gas up vehicle and put the gear shifter in park, then removed the key (No warning or indicator there was a problem). Before exiting the vehicle, when releasing the brake pedal, the car started to roll forward. Brake pedal was immediately pressed again, before possibly colliding with another vehicle parked in front of my vehicle. I put the key back into the ignition to attempt to start the vehicle and it would not start. I looked at the gear indicator and it stated the car was in reverse, but the shifter was in park. Gear shifter override did not change the indicator on the dash either. Vehicle was able to roll forward and backward with gravity or pushing. I kept on the emergency brake and upon inspection of the engine compartment by the mechanic with the tow company, it was discovered that the gear shift cable had disconnected. Reconnection was attempted, but it would not stay connected. There is a current recall for this exact problem, but my VIN number was not included in the recall.

08/11/2021
Components: ENGINE
Incident Date: 07/25/2021
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

The contact owned a 2013 Ford Fusion. The contact stated while he was parked on the side of the road, he noticed dark smoke coming from underneath the hood of the vehicle. The contact stated as he turned off the vehicle, the vehicle caught on fire. There were no warning lights illuminated. There were no injuries sustained. The contact was able to extinguish the fire with the assistance of the emergency units. A police report was filed. The vehicle was towed to a tow lot, where it was deemed a total loss. The dealer was made aware of the failure and advised the contact that they could not assist. The manufacturer was made aware of the failure and informed the contact that they could not assist due to the severity of the fire. The manufacturer stated that the failure was not related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The approximate failure mileage was 140,000.

08/10/2021
Components: UNKNOWN OR OTHER
Incident Date: 07/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU9DR******
Summary

Transmission made noise and stopped running. Need replacement at a cost of $8,000.00.

08/10/2021
Components: FUEL SYSTEM, GASOLINE
Incident Date: 07/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving 20 mph, she heard an abnormal sound coming from the fuel tank. The contact stated that the check engine warning light was illuminated. The contact was able to drive to her residence. The contact took the vehicle to an independent mechanic and was informed the evap purge valve needed to be replaced. A dealer was not contacted. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V793000 (Fuel System, Gasoline) however, the VIN and the vehicle year was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

08/10/2021
Components: STEERING
Incident Date: 04/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

Vehicle suddenly lost power steering and warning messages appeared about "steering assist fault" and "service AdvanceTrac". Dealer diagnosed the issue as a failed electric power steering rack but claimed the issue was not covered by recalls. These two Ford recalls appear to describe the exact scenario: 19S26 (19V-632) & 15S14 (15V-250)

08/05/2021
Components: STEERING
Incident Date: 07/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

I was driving my car and my power steering assist fault came on and the steering wheel locked up. If I would have been turning at the time I would have wrecked. The vehicle had to be towed to the Ford dealership. Since I have on the car the light has came on a couple times but immediately turns off. It is at the dealership where they are telling me it is $2400 to fix.

08/05/2021
Components: STEERING
Incident Date: 07/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

While on vacation in NW Ohio my power assist failure light came on and I lost my power steering. It was terribly hard to turn and scared me. My sister looked up to see if there were recalls on my 2013 Ford Fusion SE for this problem as we were together and found 17 recalls and over 1500 complaints for this same car year and problem but my VIN was not listed. My VIN needs to be included and I should be reimbursed. This malfunction happened on Sat afternoon July 17, 2021. I got my car into Taylor Kia dealership on Monday on July 19, 2021. My friend is the Sales Mgr. there and got my car in and gave me a loaner to use. they checked for recalls too but none found. It had to be fixed so I told the service dept to go ahead. While the car was there when I had to return home I had them put my back brakes and rotors on and 2 filters I needed. The first assembly parts were damaged and had to reorder. That came in Monday July 26 and repairs were made and finished July 27. I wasn't able to get back up until Friday to exchange the loaner for my car. I had them bag up the bad rack and pinion and brought it home in case you or Ford need it to validate this power steering failure for recall.

08/02/2021
Components: STEERING
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel started jerking, and the steering was difficult to control. The vehicle was taken to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.

08/02/2021
Components: STEERING
Incident Date: 08/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

Vehicle sporadically (more so on cool/cold mornings) receives an error light on the dash indicating problem with power steering/traction control and hill assist. When this occurs, vehicle loses power steering. Very dangerous if unexpected and traveling at higher speeds. Ford is aware of this problem and has issued TSBs. Does there have to be fatalities and law suits before something is done? Consumer should not have to pay $2200+ to repair a problem occurring across multiple vehicle years and models.

07/26/2021
Components: POWER TRAIN,ENGINE
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU6DR******
Summary

Defective Ford engine and engine cooling recalls have been issued for select models (i.e., recalls 12S41; 17S09;) for cars with 1.6 liter engines due to issues associated with low coolant levels in which a recall was issued in 2017 requiring Ford to install new coolant level sensors and the associated hardware and software in order to prevent engine overheating and catastrophic failure. While the recall was not issued for the 2013 Ford Fusion Energi Titanium Hybrid 2.0 liter engines, the problems identified with the 1.6 liter engines also characterize many of the 2.0 liter engines, including the one that I drive. My Ford has had 18 recalls, and during 2020 the engine light came on 4 different times between February and October of 2020 in which I brought the vehicle to Serramonte Ford service center to determine the reason. Ford did routine inspections and recall work in each visit, but it was not until the final time that the engine light came on that the tech looked inside the engine to discover leaking oil that Ford's service staff informed me I would require a new engine. Ford suggests replacing the defective engine with a rebuilt engine rather than breaking down and diagnosing the cause of the oil in the engine block, according to Ford due to the relatively cheaper cost to me (Ford did not make the diagnosis until after the car was out of warranty) of installing a rebuilt engine rather than tearing down the existing engine to diagnose and repair. I suspect that the 2.0 liter engine has the exact same issues as the 1.6 and should have been included in the 2017 recall, when I could have had the coolant level sensor installed while the car remained under the manufacturer's warranty. The car is at risk of a catastrophic fire now if I drive it off of the service center's lot, where it has been since November 2020. 12S41 and 17S09 recalls should be offered to the 2.0 liter engine models as well, before more people die.

07/22/2021
Components: STEERING
Incident Date: 07/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

Last night when I got in my car to come home from work. When I turned on my car I got this message "Steering Locked Pull Over Safely". My Mother researched what would cause that to come up. One of the problems that she found was low tire pressure. She went around and checked all the tires and they where inflated to the right PSI. She even made sure that there was no screws or nails that would cause then to go flat. She also hooked up the ODB-2 Scanner to the car to make sure that it wasn't what was causing the issue. There wasn't any codes that popped up. We unhooked the battery and left it unhooked about 30 minutes that didn't correct the issue either. When she called the Ford dealer by our house they told me it would cost me around $2000.00 To fix the issue. What should i do about this issue since i don't have that kind of money to fix this problem?

07/21/2021
Components: STEERING
Incident Date: 06/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0hr2dr******
Summary

Power Steering went out, jerked steering wheel. Vehicle no longer has steering. My VIN is not part of the recall like other models. Vehicle is now a lawn ornament.

07/19/2021
Components: ENGINE
Incident Date: 07/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact also stated that the power steering failed not allowing the contact to steer the vehicle. The contact stated that the coolant warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V209000 (Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 100,000.

07/17/2021
Components: STEERING
Incident Date: 07/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0h77dr******
Summary

Power sreering failure. No warning. Just randomly occurs. Steering wheel locks up and driver in unable to steer the car. HUGE safety issue! Seems ti be a common problem after researching the Internet.

07/15/2021
Components: STEERING
Incident Date: 07/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

The power steering went out as I was driving my car. I got an alert of 'power assist fault' and 'service advance track' when driving in the rain. The vehicle became very hard to turn which put me at risk of crashing. This has been a widespread problem with 2013 Ford Fusions and many have been recalled. My VIN number was not included in the recall. This happened a few months after purchasing my car brand new as well. The vehicle has been inspected by the manufacturer. There were no warning signs before this.

07/15/2021
Components: POWER TRAIN
Incident Date: 07/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

WAS DRIVING VEHICLE AND VEHICLE ENGINE KEPT RUNNING, BUT TRANSMISSION QUIT PULLING (FLEXPLATE HAD FRACTURED AND BROKEN). VEHICLE COULD NOT ACCELERATE OUT OF TRAFFIC. I AM AN AUTOMOTIVE REPAIR SHOP IN CRESTWOOD. KY AND HAVE SEEN THIS ISSUE TWICE IN THE PAST COUPLE OF MONTHS IN VEHICLES WITH THE SAME ENGINE AND TRANSMISSION COMBINATION. THE OTHER VEHICLE WAS AN AWD FORD 2015 EDGE. I'M SURE THIS IS AND WILL BE A MAJOR ISSUE.

07/11/2021
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 07/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

Power steering was lost. Fuse and belt is still okay.

07/08/2021
Components: STEERING
Incident Date: 07/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I have had a few incidents where my car displays "power steering assist fault" and the steering gets tight and my car will just stop running. This has occurred multiple times since I purchased my vehicle last summer. One time it occurred on the Turnpike while going at a speed of approximately 70mph and it has also occurred just after I had turned my car on to back out of the driveway. It has also occurred while going 25 in town. Luckily every time I was able to pull over safely each time. I took the car to a dealer just a few weeks ago but they looked at it one day and could not duplicate the problem. It happens randomly so just my luck it did not occur when someone was inspecting it.

06/30/2021
Components: STEERING
Incident Date: 06/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 3fa6p0h95dr******
Summary

Loss of power steering fault system

06/23/2021
Components: STEERING
Incident Date: 06/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

Steering assistance failed leaving car unsafe to drive. It’s is available for inspection. Fortunately the steering failure occurred after I parked the car.

06/17/2021
Components: SERVICE BRAKES
Incident Date: 06/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving at 50 mph, the vehicle would shake when the brake pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 127,550.

06/11/2021
Components: ENGINE
Incident Date: 06/08/2021
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

The contact owned a 2013 Ford Fusion. The contact stated while driving at 25 mph, there was an abnormal smoke odor inside of the vehicle. The contact stated that the vehicle caught on fire. The fire department was called out and extinguished the fire. A police and fire report were filed. No medical attention was sought. The vehicle was towed to a police towing facility. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 125,000.

06/02/2021
Components: ENGINE
Incident Date: 05/31/2021
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

16 year old driver left home and 4 miles into trip noted that the hot engine indicator had come one. She stopped immediately at the next road and opened the hood to see what the problem was and immediately noted smoke and flames under the hood. Car then proceeded to erupt into flames and burned resulting in a total loss.

06/02/2021
Components: POWER TRAIN
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

The transmission shifter was in the “Park” position, but my dashboard highlighted the “Reverse” position. Using the Shift-Brake Interlock, I attempted to remedy the problem and now my dashboard reads in the “Sport” position while the shifter can move freely. Luckily I had just gotten off work and parked in my spot at home. No injuries or damage other than the aforementioned transmission issue.

05/24/2021
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 04/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

The contact owns a 2013 Ford Fusion. The contact stated while driving 20 mph, the vehicle failed to respond when the accelerator pedal was depressed. The contact stated that the engine coolant low service required message was displayed on the instrument panel. The vehicle was taken to the dealer and diagnosed with needing a piston to be replaced. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 120,000.

05/20/2021
Components: EQUIPMENT
Incident Date: 05/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU3DR******
Summary

The contact owns a 2013 Ford Fusion. The contact received a notification of NHTSA recall campaign number: 18V592000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

04/27/2021
Components: STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

MY FAMILY AND I DROVE TO THE BEACH AND WE PARKED. THEN WHEN WERE DRIVING HOME ON THE FREEWAY I LOST POWER IN THE STEERING WHEEL. IT TOOK ALL MY STRENGTH/ MUSCLE TO KEEP CONTROL OF CAR. THAT IS WHEN A LIGHT CAME ON. I MANAGED TO GET HOME AT THAT POINT WE PULLED OUT THE MANUAL TO LOOK UP THE SYMBOL. IT TOO ABOUT 1 HOUR ALONG WITH THE INTERNET JUST TO FIGURE THAT IT WAS THE POWER ASSISTED SYSTEM. IT STATED THAT THE STEERING WOULD BE WITH OUT POWER AND COULD POTENTIAL LOSE CONTROL ALL TOGETHER. WE IMMEDIATELY CALLED TO HAVE IT TOWED FROM HOME TO DEALER AFTER LOOKING UP RECALLS I NOTICED THEIR WAS A RECALL FOR THE SAME THING THAT HAPPEN TO ME BUT ON THE EAST COAST. HOWEVER MY VIN NUMBER SAID MY CAR WAS NOT PART OF THAT RECALL. BUT THE YEAR MAKE MODEL WAS. IT IS MY BELIEF THAT FORD SHOULD BE RESPONSIBLE TO FIX THIS ISSUE NOT ONLY BECAUSE OF THAT BUT EVEN THOUGH MY CAR IS A 2013 IT HAVE LESS THAN 30,000 MILES ON IT. SHOWING IT WAS NOT DRIVEN MUCH OR MISSED USED. IT IS OBVIOUSLY A DEFECT IN PART OR MANUFACTURE INSTALLATION OR WHATEVER. VERY DISAPPOINTED IN MY FORD DEALERS AND COMPANY FOR NOT FIXING IT AND MAKING ME DO SO ESPACIAL BECAUSE THERE IS A RECALL ON IT OUT THERE SHOWING IT IS A DEFECT.

04/26/2021
Components: STEERING,POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

WHILE COMING OFF THE HIGHWAY MY HILL START ASSIST, ADVANCED TRACT, AND STEERING FAILED. I ALMOST LOST CONTROL OF THE CAR. ALSO, THE LINKAGE FOR THE SHIFTER KEEPS COMING UNDONE.

04/15/2021
Components: ENGINE
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

MY 2013 FORD FUSION CONTINUOUSLY HARD SHIFTS AND JERKS WHILE DRIVING. SPARK PLUGS HAVE BEEN CHANGED ALSO TRANSMISSION FLUID CHECKS HAVE BEEN DONE AND IT CONTINUES TO HAPPEN. MY MILEAGE IS ONLY 80,900. THIS HAS CONTINUED NOW FOR ALMOST A YEAR AND A HALF.

03/30/2021
Components: POWER TRAIN
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TRANSMISSION LATCH AND ENGINE COOLING ISSUE ASSOCIATED WITH SIMILAR MODELS BUT NOT THIS SPECIFIC MODEL.

03/28/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 03/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

ALL LOCKS IN CAR START CLICKING THEN 3-5 SECONDS LATERS TRUNK OPENS. HAPPENS AT RANDOM TIME SOMETIMES HAPPEN WHEN CAR IS PARKED OR WHILE DRIVING. IT'S BEEN GOING ON FOR ABOUT 1.5 YEARS HAVE TOOK ITS TO 3 DIFFERENT FORD DEALERSHIP ALL COULDN'T FINE WHAT THE PROBLEM IS. IT'S IS A 2013 FORD FUSION WITH ABOUT 122000 MILES. THE MOST RECENT WAS 3/26/2021 WOKE UP THE NEXT MORNING THE TRUCK WAS OPEN. A COUPLE OF DAYS BEFORE WE WHERE DRIVING ABOUT TO MERGE ON THE FREEWAY THEY TRUCK OPEN HAD TO PULL OVER TO CLOSE.

03/26/2021
Components: STEERING
Incident Date: 03/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME LOOSE. ADDITIONALLY, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THERE WERE NO WARNING LIGHTS ILLUMINATED THE VEHICLE WAS TOWED TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312, (360) 616-3277). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

03/24/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D9XDR******
Summary

2013 FORD FUSION TITANIUM: ENGINE SHAKES THEN SHUTS ITS SELF OFF WHEN STARTING THE CAR AND DRIVING (HUGE SAFETY ISSUE,) TAKES A MINUTE TO START THEN EITHER RUNS FINE OR SHUTS OFF AGAIN. TOOK IT TO THE DEALERSHIP LAST YEAR (2020) AND THEY REPLACE A FUEL PRESSURE SENSOR. MY CHECK ENGINE LIGHT CAME BACK ON THEN WHEN OFF AFTER A COUPLE DAYS. THE CODE WAS THE SAME AS LAST TIME. I HAVE ANOTHER APPOINTMENT WITH FORD ON FRIDAY. I SPEND SO MUCH MONEY REPAIRING THIS CAR. I'D RATHER TRADE IT IN THAN FIX A NEW AND OLD PROBLEM EVERY 4 MONTHS.

03/19/2021
Components: STEERING
Incident Date: 01/21/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING HER VEHICLE AT 35 MPH, THE CONTACT HAD TURNED HER STEERING WHEEL TO THE LEFT; HOWEVER, THE WHEELS FAILED TO OPERATE AND TURN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT COLLIDED WITH THE CURB DIRECTLY IN FRONT OF HER. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND SHE DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE COLLISION. THE CONTACT LATER HAD THE VEHICLE TOWED TO AN ACQUAINTANCE'S HOME WHERE IT REMAINED IN THEIR POSSESSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY OFFERED HER NO ASSISTANCE; THEY REFERRED HER TO NHTSA TO FILE A COMPLAINT. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V632000(STEERING); HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000. *LN

03/16/2021
Components: STEERING
Incident Date: 03/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

WHILE DRIVING WARNING LIGHTS CAME ON SAYING THAT THERE WAS A STEERING PROBLEM. MANY OTHER LIGHTS CAME ON IN TURN AND I PULL OFF THE ROAD WITH IT BEING EXTREMELY DIFFICULT TO CONTROL THE VEHICLE. I HAD TO HAVE THE VEHICLE TOWED TO THE GARAGE AND WAS TOLD IT WOULD BE OVER $2,000 TO REPAIR. I HAVE DONE SOME CHECKING AND FOUND THAT THERE MAY BE A RECALL IN THE WORKS 15V250000 BECAUSE OF STEERING PROBLEMS WITH THIS VEHICLE. THIS IS A VERY DANGEROUS SITUATION THAT COULD LEAD TO MANY DEATHS. I THINK FORD SHOULD PAY TO HAVE THIS VEHICLE REPAIRED AND NOT THE OWNER.

03/15/2021
Components: POWER TRAIN
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

I HAVE HAD THE ISSUE OF HARD SHIFTING FOR ABOUT A YEAR NOW. TODAY WAS VERY SCARY FOR ME AS I WAS MANEUVERING ACROSS TRAFFIC MY CAR DID NOT WANT TO MOVE.IT MADE A HIGH GEAR SOUND, AS IF IT WAS REVVING IN A HIGH GEAR.IT SEEMED AS IF THE CAR WAS NOT SHIFTED INTO THE CORRECT GEAR.AFTER ABOUT 2 MINUTES IT STARTED TO DRIVE NORMALLY. IT JUST SEEMED LIKE THE GEARS HAD SLIPPED. I WAS LUCKY THAT IT WASN'T A BUSY TIME OF DAY, AS I WOULD HAVE BEEN IN TROUBLE NOT BEING ABLE TO GO ABOVE 2 MILES AN HOUR.I WAS AT A FAST FOOD PLACE AND HAD THE CAR IN PARK GEAR.I THAN SHIFTED IT TO DRIVE AND MY CAR MOVED OUT INTO TRAFFIC NORMALLY FOR ABOUT 30 FEET AND THAN JUST SEEMED LIKE IT WENT OUT OF GEAR BECAUSE IT BARELY MOVED

03/12/2021
Components: STEERING
Incident Date: 03/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

MY STEERING WHEEL LOCKS UP AND SAYS 'STEERING LOSS STOP SAFETY'

03/11/2021
Components: ENGINE
Incident Date: 03/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

ENGINE FAILURE DUE TO COOLANT LEAKING INTO ENGINE OIL AFTER RECALL PERFORMED, [RECALL # 17V209000] HAD THE CAR IN FOR MANY SERVICE PROBLEMS RELATED TO MISFIRE ON CYLINDER ONE. HAD INJECTORS CLEANED, REPLACED SPARK PLUGS, REPLACED THE COIL PACK, HAD THE COOLANT SYSTEM FLUSHED AND PRESSURIZED FOR LEAKS, ONLY 42000 MILES,

03/09/2021
Components: ELECTRICAL SYSTEM
Incident Date: 03/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU6DR******
Summary

TRUNK OPENS UNEXPECTEDLY WHEN EITHER PARKED OR IN MOTION.

03/09/2021
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

MY 2013 FORD FUSION IS HAVING ISSUES WITH THE PASSENGER DOOR. IT WAS GETTING HARDER TO CLOSE WITH OUT SLAMMING IT. WELL ONE DAY IT FLEW OPEN WHILE I WAS DRIVING ON A CITY STREET TURNING ALMOST CAUSING AN ACCIDENT. THE DOOR WOULDN'T STAY CLOSED WITHOUT ROPE FROM THEN ON. GOOD THING I DIDN'T HAVE MY 3 KIDS WITH ME AT THE TIME. THE FORCE BENT THE HINGES AS WELL AS DENTED THE DOOR. I TOOK IT TO A LOCAL FORD DEALERSHIP AND WAS TOLD MY CAR WAS ON THE RECALL LIST FOR FAULTY DOOR LATCHES AND TO BRING IT BACK IN 5 DAYS. THIS IS AFTER I TOLD THEM I HAVE TO DRIVE WITH A ROPE HOLDING THE DOOR CLOSED. I BRING MY CAR IN 5 DAYS LATER AND GET A RENTAL THAT FORD WOULDN'T COVER. WELL 2 DAYS LATER I GET A CALL SAYING THEY WILL NOT FIX THE RECALLED DOOR LATCH AND TO COME PICK UP MY CAR. I'VE BEEN DRIVING AROUND FOR OVER A MONTH NOW WITH MY DOOR ROPED SHUT BUT IT POPS OPEN STILL. I DON'T KNOW WHAT TO DO. I'M NOT FINANCIALLY STABLE ENOUGH TO PAY FOR THE COSTLY REPAIR. I'M AT SUCH A LOSS THAT FORD WILL NOT FIX THIS SAFETY ISSUE. THE DEALER SHIP EVEN CLEARED THE RECALL ON LINE AND IT NOW SAYS ALL LATCHES ARE FIXED PLEASE? HOW CAN THIS HAPPEN? PLEASE HELP!

03/07/2021
Components: ENGINE
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

LOOSING COOLANT, WHITE SMOKE FROM EXHAUST, ENGINE OVERHEATING MESSAGE

03/03/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU4DR******
Summary

LEAVING GAS STATION. CAR JUST STOPS DRIVING WHILE IN THE DRIVING GEAR. SO I PULLED OVER SLOWLY TO THE SIDE OF THE ROAD AND I HAD A WARNING TO 'SEE MANUAL' 'HILL ASSISTANT NOT AVAILABLE' 'STOP SAFELY NOW' AND IT WAS SHOWING TRACTION CONTROL ON. IT WILL NOT DRIVE. AND RUNS WEIRD NOW.

03/02/2021
Components: ENGINE
Incident Date: 03/02/2021
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

PURCHASED A 2013 FORD FUSION IN 2020 AND KEPT THE CAR FOR ABOUT 4 MONTHS. DURING THE 4TH MONTH OF OWNING THE CAR I NOTICED THAT I WOULD FILL UP THE COOLANT RESERVOIR AND A COUPLE DAYS LATER I WOULD HAVE TO FILL IT UP AGAIN. I CHECKED UNDER THE CAR FOR LEAKS AND THERE WEREN'T ANY LEAKS THAT I COULD FIND. I CHECKED FORUMS FOR ANY OTHER PEOPLE HAVING THE SAME PROBLEM AND I FOUND OUT THAT THERE IS AN INTERNAL ENGINE COOLANT LEAK FOR FORD FUSIONS WITH THE 1.6L ECOBOOST MODELS. THAT'S THE EXACT MODEL I HAVE. I CALLED FORD GAVE THEM MY VIN NUMBER AND THEY TOLD ME THERE WEREN'T ANY RECALLS FOR MY VEHICLE AT THE TIME. SO I HAD A MECHANIC CHECK OUT MY COOLANT LINES AND THEY TOLD ME THAT THERE WAS A HUGE LEAK IN MY COOLANT SYSTEM, ALTHOUGH THEY COULDN'T TELL ME WHERE. I HAD THE VEHICLE PRESSURE TESTED AND THE LEAK WAS INTERNAL. DROVE THE CAR BACK HOME THAT DAY AND ONCE I REACHED MY HOUSE SMOKE STARTED TO COME INSIDE THE CABIN. I IMMEDIATELY PARKED THE VEHICLE AND POPPED THE HOOD AND NOTICED THERE WAS A FIRE UNDER MY HOOD. CALLED THE FIRE DEPARTMENT THEY ARRIVED AFTER ABOUT 3 MINUTES AND BY THAT TIME THE VEHICLE WAS DONE FOR. I COULD'VE LOST MY LIFE THAT DAY. I'M HAPPY THAT I DIDN'T. FORD PREVIOUSLY RECALLED CERTAIN 2013 AND 2014 FORD VEHICLES EQUIPPED WITH THE 1.6L ENGINE FOR A SIMILAR ISSUE UNDER RECALL CAMPAIGNS 12V551 AND 17V209. UNFORTUNATELY I'M NOW OUT OF $12,000 AND I NO LONGER HAVE A VEHICLE BECAUSE OF THIS MECHANICAL FAILURE.

03/01/2021
Components: STEERING,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

MY FORD FUSION 2013 HAS BEEN RUNNING SMOOTHLY UNTIL I PARKED TODAY OUTSIDE USPS TO MAIL A PACKAGE BUT WHILE TRYING TO BACK UP LATER , MY STEERING WOULDN'T MOVE . ENGINE LIGHT WAS ON WITH STEERING ASSIST FAULT NOTE .

03/01/2021
Components: STEERING
Incident Date: 02/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

WHEN I TURNED ON THE VEHICLE THE DASHBOARD SYSTEM REPORTED 'POWER STEERING ASSIST FAULT'. I ATTEMPTED TO LEAVE THE DRIVEWAY HOWEVER THE STEERING WHEEL DID NOT WORK AND AS A RESULT ALMOST CRASHED INTO A NEIGHBORS VEHICLE.

03/01/2021
Components: STEERING
Incident Date: 02/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE STEERING WHEEL CEASED AND FAILED TO OPERATE WITHOUT WARNING. NO VISIBLE LEAKS SHOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

02/21/2021
Components: POWER TRAIN
Incident Date: 02/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU6DR******
Summary

I NOTICED WHEN THE CAR WAS ON THE ENGINE MADE A CLUNKING SOUND AT STARTUP, THIS WAS NOT VERY UNUSUAL AS THE HYBRID HAS MADE DIFFERENT NOISES AT STARTUP, AND DEALERSHIPS HAVE ASSUMED THIS WAS "NORMAL". AFTER A COUPLE OF WEEKS, A LOUD NOISE BEGAN, SOUNDING AS IF I WAS DRAGGING SOMETHING WHEN THE VEHICLE WAS BEING DRIVEN. WE TOOK THE CAR TO THE DEALERSHIP WHERE ANY AND ALL REPAIRS/RECALLS HAVE BEEN PERFORMED AFTER A COUPLE OF DAYS THE SERVICE ADVISOR SAID THEY FELT THAT IT WAS THE BEARINGS INSIDE THE TRANSMISSION AND IT WOULD BE BETTER TO GET RID OF THE CAR THAN REPAIR IT. THIS IS A WELL-DOCUMENTED KNOWN ISSUE THAT FORD IS AWARE OF. IN APRIL OF 2020, THE ELECTRICAL/ A/C WAS NOT WORKING CORRECTLY AND THE FACEPLATE WAS REPLACED COSTING $780. THIS VEHICLE HAS HAD 7 KNOWN RECALLS, 3 OF WHICH HAD TO DO WITH TRANSMISSION/POWERTRAIN, THREE OUT OF THE 4 DOORS HAD FAILED DATES WERE AUG 2014, FEB 2015 & APRIL 2015 THE DEALERSHIP REFUSED TO FIX THE 4TH DOOR STATING IT WAS NOT A RECALL (I WOULD LIKE TO NOTE WHEN ONE OF THE DOORS LATCHED FAILED MY SON WAS IN THE PASSENGER SEAT AND FELL HALFWAY OUT OF THE VEHICLE, WHILE THE VEHICLE WAS TURNING-HIS SEAT BELT SAVED HIM) IN JUNE OF 2015 NHTSA SENT A RECALL, 4 DOOR LATCH ISSUES WERE REPLACED IN MAY 2016. THE TRANSMISSION ISSUE IS ANOTHER EXAMPLE OF KNOWN PROBLEMS THAT SHOULD BE REPAIRED BY FORD MOTOR COMPANY.

02/12/2021
Components: POWER TRAIN
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHEN TRANSMISSION IS HOT IT STOPS SHIFTING OR IT DONT GO IN GEAR

02/11/2021
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

BATTERY DRAIN EVERYDAY RESULTING IN A NEED TO JUMP START EVERY TIME WE NEED TO USE THE CAR. WE HAD THE APIM REPLACED IN JULY 2020 AFTER FORD DIAGNOSED THIS AS THE PROBLEM. NOW AFTER FOUR MONTHS AND $1500.00 WE ARE HAVING THE SAME EXACT ISSUE AND FORD IS SAYING THE BACKUP CAMERA IS THE CAUSE FOR THE POWER DRAIN, AND THEY ARE TELLING US IT WILL BE ANOTHER $1300.00 TO FIX THIS ISSUE. THIS DEALER AUTONATION FORD VALENCIA, CA. HAS HAD THE CAR THERE FOR 5 WEEKS NOW AND BACK IN JULY 2020 THEY HAD THE CAR FOR 4 WEEKS!!!!! WE BELIEVE THEY DID NOT FIX THE ISSUE THAT CAUSED THE BATTERY DRAIN AND NOW WANT TO CHARGE US AGAIN TO FIX THE MISTAKE.

02/09/2021
Components: STEERING
Incident Date: 01/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU9DR******
Summary

THE POWER STEERING RACK HAD AN INTERNAL FAILURE WHILE THE VEHICLE WAS STATIONARY AND PARKED. WENT FROM WORKING JUST FINE TO COMPLETELY SHUTTING OFF WHILE PARKED IN MY DRIVEWAY.

02/04/2021
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

AS SOON AS I STARTED IT THE POWER STEERING ASSIST FAULT LIGHT CAME ON. THEN THE COOLANT OVERHEATING WARNING CAME ON AND DE RATED THE VEHICLE. THEN I SHUT IT OFF. WAS IN MY DRIVEWAY

02/01/2021
Components: AIR BAGS
Incident Date: 12/07/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I GOT INTO A WRECK ABOUT TWO MONTHS AGO AND MY AIR BAGS DIDNT DEPLOY I WASNT GOING TO DO ANYTHING ABOUT IT TILL I SEEN THERE WAS A RECALL ON MY CAR FOR AIRBAGS AND I DECIDED I NEEDED TO FILE A COMPLAINT AS YOU CAN SEE FROM THE PICTURE MY WRECK WAS PRETTY BAD AND THE AIR BAGS NEVER WENT OFF. I GOT RAN OFF THE ROAD AND HIT A ICE PATCH AND SPUN OUT I TO THE MOUNTAIN HEAD ON AND THE BAGS NEVER DEPLOYED

01/31/2021
Components: POWER TRAIN
Incident Date: 01/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

WHEN ACCELERATING AFTER BEING STOPPED AT AN INTERSECTION OR STOP SIGN CAR HITS ABOUT 20 25 RPM'S ACCELERATION STOPS HAVE TO EASE BACK ON THE GAS SLOWLY AND NEVER SHIFTS IN TO NEXT GEAR. I HAD TO DRIVE HOME SLOWLY ABOUT 20 MPH. HAPPENS AFTER EVER STOP AND GO

01/29/2021
Components: ENGINE
Incident Date: 12/09/2010
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHILE DRIVING, COOLANT WARNING LIGHT CAME ON AND ABOUT 5 MIN LATER CAR DIED. I OPENED HOOD AND THERE WAS STILL COOLANT IN CAR. TOOK TO DEALER. QUOTED $10,000 FOR NEW ENGINE. I WAS NEVER NOTIFIED OF A RECALL RE COOLANT LEAKING INTO ENGINE AND IN SUBSEQUENT VISITS DEALER NEVER ADDRESSED THE RECALL AND NEVER FIXED PROBLEM.

01/26/2021
Components: VISIBILITY/WIPER
Incident Date: 01/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

WHILE DRIVING IN A LIGHT SNOW STORM THE WINDSHIELD WIPERS STOPPED WORKING. I TRIED TO PUSH DOWN ON THE STALK TO GET THEM TO WORK ONCE AND THEN TRIED TO PUSH IT UP TO GET TO A SET SPEED AND NOTHING WORKED. ABOUT 3-5 MINUTES LATER THEY CAME ON, WIPED 3 TIMES AND THEN STOPPED AGAIN. THIS HAPPENED 3 TIMES ON MY 30 MINUTE DRIVE. THIS INTERMITTENT ISSUE COULD BE VERY DANGEROUS IF THE STORM WAS WORSE. I WAS DRIVING 45 MPH.

01/26/2021
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/21/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H96DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING 40 MPH, THE REAR PASSENGER'S SIDE DOOR OPENED INADVERTENTLY. THE CONTACT STATED HE HAD TO TIE THE DOOR CLOSED WITH A ROPE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CORWIN FORD RENO (3601 KIETZKE LN, RENO, NV 89502, (775) 329-8800) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR PASSENGER'S SIDE DOOR LATCH TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,649.*DT

01/21/2021
Components: POWER TRAIN
Incident Date: 11/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

ON NOVEMBER 29TH 2020 I WAS DRIVING ON THE 40 FREEWAY WESTBOUND PASSING NEWBERRY SPRINGS I WAS GOING 70 MILES PER HOUR WHEN I LOOKED AT MY REARVIEW MIRROR AND NOTICED SMOKE SO I WAS PULLING OVER I HEARD A NOISE POP AND MY IDLE WENT PAST 8 BEFORE IT WENT INTO GEAR I OPENED THE HOOD AND THERE WAS TRANSMISSION FLUID EVERYWHERE THINKING THAT MAYBE A HOSE BROKE COME TO FIND OUT I HAD NO REVERSE AND NO GEARS I TOOK IT TO A TRANSMISSION SHOP WHICH COST ME A FORTUNE TO TOW MY CAR ON THE OTHER SIDE OF 15 FREEWAY SOUTHBOUND FORD INSTALLED THE PLASTIC PART INSIDE THE TRANSMISSION WHICH MELTED WITH THE HEAT OF THE ENGINE AND I HAD TO REPLACE TRANSMISSION AND REPLACING THE PLASTIC PART WITH A METAL PIECE SO THAT WILL NOT HAPPEN AGAIN I ALMOST LOST CONTROL OF MY CAR DUE TO THE POPPING SOUND AND NO CONTROL OF MY CAR I NEED TO KNOW IF I COMPLAIN TO FORD MOTOR COMPANY TO GET REIMBURSED FOR THE THIS FAULTY PART INSIDE MY TRANSMISSION I LOST WAGES AND COMPENSATION STRESS WITHOUT A VEHICLE FOR A MONTH THANK YOU I WOULD LIKE TO GET A CORRESPONDENCE AS SOON AS POSSIBLE

01/19/2021
Components: ENGINE
Incident Date: 11/19/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STARTED TO JERK AND WHITE SMOKE WOULD COME OUT FROM THE REAR. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS ODOR OF COOLANT BURNING. THE VEHICLE WAS TAKEN TO JIM TIDWELL FORD, 2205 BARRETT LAKES BLVD, KENNESAW, GA 30144, AND WAS DIAGNOSED THAT COOLANT LEAKING INTO THE ENGINE. THE TECHNICIAN RECOMMENDED THE CONTACT WAS TO REPLACE THE ENGINE LONG BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,916.

01/18/2021
Components: STEERING
Incident Date: 01/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU0DR******
Summary

THERE IS AN EXISTING RECALL IN EFFECT (NHTSA RECALL 15V250000) FOR FORD FUSION VEHICLES THAT COULD EXPERIENCE A DANGEROUS LACK OF VEHICLE CONTROL DUE TO THE LOSS OF POWER STEERING. I HAVE A FORD FUSION ENERGI 2013 (MODEL YEAR OVERLAPPING THAT OF THE EXISTING ISSUE), EXPERIENCING A LOSS OF POWER STEERING. IS THERE A REASON MY VIN/MODEL WERE NOT INCLUDED?

01/15/2021
Components: STEERING
Incident Date: 01/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

ON JAN 7TH AND 8TH I NOTICED WHEN I STARTED MY CAR THE STEERING WHEEL WOULD JERK ONCE THEN STOP. BOTH DAYS I DROVE IT AND I HAD NO OTHER ISSUES. ON JAN 9TH WHEN I STARTED MY CAR THERE WAS NO JERK, BUT LATER THAT NIGHT WHEN I WAS GOING TO THE STORE I PULLED OUT AND THE STEERING WHEEL GOT REALLY HARD TO TURN ALMOST CAUSING ME TO HIT ANOTHER CAR AND THEN THE POWER STEERING ASSIST FAULT LIGHT CAME ON. I ENDED UP JUST PARKING IT IN FRONT OF MY HOUSE SINCE I WAS TOO SCARED TO DRIVE IT AND DIDN'T KNOW WHAT WAS GOING ON WITH MY CAR. I DIDN'T DRIVE IT THAT SUNDAY OR MONDAY. TUESDAY I HAD NO CHOICE BUT TO DRIVE IT TO WORK AND IT WAS A PAIN, BUT THAT EVENING WHEN I GOT OFF AND STARTED MY CAR THE STEERING WHEEL JERKED TWICE AND EVERYTHING WAS BACK TO NORMAL AND I COULD TURN WITH EASE. THE NEXT DAY IT WAS STILL FINE, BUT THURSDAY MORNING THE SAME THING HAPPENS. THE STEERING WHEEL JERKED AND THE WARNING CAME BACK UP AND HAS BEEN ON SINCE THEN. I'VE READ SO MANY COMPLAINTS ONLINE ABOUT PEOPLE HAVE THE SAME ISSUE WITH THIS YEAR AND MODEL AND ALL ARE WONDERING WHY THERE HASN'T BEEN A RECALL ON IT.

01/14/2021
Components: STEERING
Incident Date: 12/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE POWER STEERING FAILED TO REGAIN PROPER FUNCTIONALITY. THE VEHICLE WAS DRIVEN WITH MANUAL STEERING. THE CONTACT CONTACTED THORNHILL FORD (500 FORD FAIR LN, CHAPMANVILLE, WV 25508, (888) 460-6364) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.

01/13/2021
Components: STEERING,AIR BAGS,SERVICE BRAKES
Incident Date: 01/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

I HAD STARTED MY CAR ONE MORNING AND NOTICED SOME "DUMMY" LIGHTS HAD NOT GONE OFF. I THEN GOT A NOTICE ABOUT "HILL SIDE ASSIST NOT AVAILABLE" THAT WAS WEIRD AS I WAS ON A FLAT SURFACE. THEN I ALSO GOT A NOTIFICATION THAT SAID "SERVICE ADVANCETRAK". THE WARNING LAMPS THAT STAYED ILLUMINATED ARE ABS, FRONT AIRBAG, STABILITY CONTROL, AND STABILITY CONTROL OFF LIGHTS. WHILE I DROVE OFF, THE STEERING WAS AFFECTED AS WELL, IT WASN'T LIKE I HAD NO POWER STEERING, BUT IT WAS DEFINATELY MORE DIFFICULT TO STEER. I GOT TO WORK, CALLED THE DEALER, MADE AN APPOINTMENT FOR MY CAR TO BE LOOKED AT. WHICH WAS THENEXT DAY. WHEN I WENT BACK TO MY CAR AFTER WORK, THE WARNING LIGHTS AND NOTIFICATIONS DID NOT APPEAR. THE NEXT DAY, WENT TO THE CAR, GOING TO WORK, ALL THE LIGHTS APPEARED AGAIN. CAR WENT TO THE SHOP AND WAS TOLD THE SPEED SENSOR AND HUB NEED TO BE REPLACED. THE TOTAL COST IS $635.00 FOR REPAIRS. I HAVE SEEN LOTS OF COMPLAINTS OF THIS SORT FOR MY YEAR OF CAR. I BELIEVE A RECALL SHOULD BE ISSUED.

01/11/2021
Components: ENGINE
Incident Date: 01/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

ON MONDAY 1-4-21 THE ENGINE COOLANT OVER TEMPERATURE LIGHT CAME ON, THE RESERVOIR WAS JUST BELOW MINIMUM SO COOLANT WAS ADDED 2 DAYS LATER THE CAR STARTS SPITTERING AND SPUTTERING AND WILL ONLY GO 5 MPH TO GET IT BACK UP 3 STREETS TO HOME. NO ENGINE LIGHTS HAD COME ON IN THE 2 DAYS SINCE FILLING. I HAD THE CAR TOWED TO A REPAIR SHOP. I LOOKED UP RECALLS ON THIS CAR AND CALLED FORD CUSTOMER SERVICE JUST TO FIND OUT THAT TRI-COUNTY FORD HAD SERVICED THIS CAR FOR THIS RECALL (17S09) ON NOV. 2017 AND FEB 2018. THE ISSUE IS STILL THERE APPARENTLY BUT BECAUSE OF THE 12MNTH/12000 MILE WARRANTY I NOW HAVE TO PAY OUT OF POCKET FOR THIS REPAIR FOR THE 3RD TIME. SO WHEN IS FORD GOING TO ACTUALLY FIX THE PROBLEM? I WAS TOLD TO KEEP MY RECEIPTS JUST IN CASE ANOTHER RECALL HAPPENS BUT IN THE MEAN TIME I AM LEFT WITH A 3RD REPAIR BILL AND A RENTAL CAR BILL. I WOULD APPRECIATE YOUR FEEDBACK.

01/11/2021
Components: ENGINE
Incident Date: 01/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

CONTINUED PROBLEMS WITH ENGINE COOLANT. A COUPLE OF YEARS AGO I HAD A COUPLE OF RECALLS FOR THE ENGINE COOLANT SENSOR FAULTING AND LEAVING MY FAMILY. STRANDED IN SUBZERO TEMPERATURES. THE CAR WAS SERVICED FOR THESE AND NOW IS LEAKING COOLANT I TO THE ENGINE THROUGH A FAULTY HEAD GASKET ISSUE FILLING MY OIL WITH COOLANT AND MAKING THE CAR OVERHEAT. THE CAR HAS 106,000 MILES ON IT AND IS SERVICED REGULARLY.

01/06/2021
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

RANDOMLY I WILL GET THE SERVICE ADVANCETRAC, HILLSTART ASSIST NOT AVAILABLE, AND TRACTION CONTROL LIGHTS. IT WILL BE HARD TO STEER FOR A FEW MINUTES, SOMETIMES IT WILL SHAKE A LITTLE, AND THEN THE PROBLEM WILL GO AWAY AND IT WILL RUN FINE. I LIVE IN FLORIDA SO I'M NOT DEALING WITH ANY HILLS OR SNOW, AND I DON'T DRIVE MY CAR IN THE RAIN. COMPLETELY DRY AND FLAT ROADS, AND IT STILL HAPPENS. CAN'T FIND A RECALL OR ANYTHING, WILL BE GETTING IT SERVICED SOON

01/05/2021
Components: VISIBILITY/WIPER
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

WIPER MOTORS STOPPED WORKING OUT OF NOWHERE. I TOOK THE VEHICLE TO FORD AND THEY SIMPLY WANT ME TO PAY TO REPLACE THEM. I COULD NOT AFFORD AT THE TIME AND TOLD THEM TO HOLD OFF ON THE REPAIR. THEY DID SOMETHING FOR FREE THAT CAUSED THEM TO WORK FOR ANOTHER MONTH BUT ARE NOT WORKING AGAIN. FORD REFUSES TO INVESTIGATE THIS, AND SEES IT AS MY OWN PERSONAL PROBLEM. I SEE THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE LOOKED INTO.

01/05/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

A CHECK ENGINE LIGHT APPEARED CAUSING THE OWNER (MYSELF) TO TAKE THE CAR INTO THE DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP DIAGNOSED THE VEHICLE AS THE CANISTER PURGE VALVE AND LOW PRESSURE FUEL SENSOR SIMULTANEOUSLY FAILING. THE ONLY WARNING SIGNS PREVIOUSLY WAS THE CAR STALLING AND TURNING OFF (DASH BOARD STAYED ILLUMINATED). THIS WOULD HAPPEN AFTER STARTING THE CAR AND EITHER PUTTING THE CAR INTO REVERSE OR DRIVING WITHIN THE FIRST FEW MINUTES. THE VEHICLE WAS TAKEN IN FOR THIS ISSUE AND AN ISSUE WAS NOT ABLE TO BE IDENTIFIED AT THE TIME. UPON OWNER INVESTIGATION AT A LATER DATE, IT WAS DISCOVERED THAT THESE ISSUED HAD BEEN REPORTED TO BE RELATED.

01/04/2021
Components: STEERING
Incident Date: 12/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

LOSS OF POWER STEERING ON CAR AND POWER STEERING ASSIST FAULT MESSAGE DISPLAYED. THANKFULLY THIS HAPPENED WHEN WE STARTED THE CAR BEFORE WE LEFT THE HOUSE WITH IT.

01/01/2021
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 12/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

I PUT MY CAR IN PARK IN THE PARKING LOT AND TOOK MY FOOT OFF THE BRAKE AND MY CAR STARTED TO ROLL BACKWARDS SO I NOTICED MY BACKUP CAMERA WAS ON SO I LOOKED AT THE DASH AND MY CAR SHOWED THE CAR WAS IN REVERSE AS THE AUTOMATIC SHIFTER WAS IN THE PARK POSITION. THE SHIFTER LINKAGE CAME DETACHED AND THE CAR WASN'T ABLE TO SHIFT. THE BUSHINGS HAVE DETERIORATED AND CAUSED THE SHIFT TO COME OFF . MY CAR IS A 2013 FORD FUSION VIN# [XXX] AND I HAVE SEEN A RECALL BACK IN 2019 RECALL 19V362000 AND THIS IS EXACTLY WHAT HAS HAPPENED TO MY CAR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/30/2020
Components: STEERING
Incident Date: 12/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING SERVICE POWER STEERING NOW. THE VEHICLE WAS TAKEN TO HERB CHAMBERS FORD OF WESTBOROUGH (310 TURNPIKE RD, RTE. 9, WESTBOROUGH, MA 01581) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS REFERRED BY THE DEALER TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,333.

12/28/2020
Components: POWER TRAIN
Incident Date: 12/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

VEHICLE HAS ALWAYS SHIFTED HARD ESPECIALLY WHEN GOING INTO DRIVE. NOW WHILE DRIVING 45 MPH VEHICLE SUDDENLY SHIFTED OUT OF GEAR AND ENGINE JUST REVVED. IT EVENTUALLY SLIPPED BACK INTO GEAR AND WAS ABLE TO BE LIMPED HOME. DIAGNOSTIC SHOWED SOLENOID A WAS BAD. REPLACED ALL SOLENOID BUT DIDNT FIX THE ISSUE. A TRANSMISSION SHOP THEN TOLD ME THIS WAS AN ISSUE FOR VEHICLES LIKE MINE AND THERE WAS A CLASS ACTION CLAIM.

12/24/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THERE WAS A RECALL ON MY MODEL IN 2018 WHICH THEY SAY WAS FIXED. BUT IT IS CAUSING UN GOING ISSUES. NOW THE (CTV)? MODULE NEEDS REPLACING. BOTTOM LINE, CYLINDER HEAD SENSOR KEEPS SHOOTING A CODE THAT THE COOLANT IS TO LOW, WHILE IT IS NOT. YOU START THE CAR AND THE NEEDLE SHOOTS TO HOT. WARNING SIGNAL GOES OF AND ENGINE STARTS TO SHAKE PLUS FANS KICK ON. ENGINE LIGHT PLUS OVERHEATING COMES ON. LEAKS HAVE BEEN FIXED BUT THE MODULE WAS A RECALL AND THEY VERBALLY NO LONGER GRANT IT FREELY FIXED, BECAUSE OF TIME OVERLAPS.

12/22/2020
Components: STEERING
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT'S SON WAS ABLE TO STEER THE VEHICLE OFF THE ROADWAY. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED THAT THE VEHICLE WAS ABLE TO BE CAREFULLY DRIVEN HOME. THE CONTACT CALLED INSKEEP FORD (2651 W MAIN ST, GREENFIELD, IN 46140, (317) 462-1470) AND WAS INFORMED THAT THE FAILURE WAS WITH A STEERING COLUMN GEAR MALFUNCTION. THE CONTACT WAS QUOTED A REPAIR COST OF $2,421. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,594.*DT*JB

12/20/2020
Components: ENGINE
Incident Date: 07/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

2013 FORD FUSION WITH 90K MILES, MULTIPLE RECALLS FOR COOLANT SYSTEM, DEALER NOW SAYING ENGINE MUST BE REPLACED. WARRANTY SERVICE ON 12/06/18 FOR NEW COOLANT SENSOR, AND HAD BYPASS T-ASSEMBLY REPLACED ($312 CHARGE). OVERHEATING WITH COOLANT LEAKAGE AND OIL LEAKAGE, RETURN TO DEALER ON 7/23/19. ASSESSMENT IS THE ENGINE NEEDED REPLACEMENT, OVERHEATING CAUSED CRACKED CYLINDER AND COOLANT IS LEAKING INTO THE ENGINE.

12/18/2020
Components: STEERING,LANE DEPARTURE
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU0DR******
Summary

TURNED ON CAR AND PUT INTO DRIVE THEN SEVERAL WARNINGS CAME ON AND I LOST CONTROL OF STEERING.

12/17/2020
Components: AIR BAGS
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

MY AIRBAG SIGNAL IS ON AND I TOOK MY CAR TO SHEEHY FORD IN MARLOW HEIGHTS, MD. THEY INFORMED ME THAT MY AIRBAG IS MALFUNCTION ON THE PASSENGER SIDE AND IS NOT COVERED UNDER THE CURRENT RECALL FROM FORD. I DO NOT UNDERSTAND HOW AN AIRBAG CAN MALFUNCTION WITHOUT ANY DAMAGE TO THE FRONT END OF THE CAR. I STRONGLY FEEL THAT THIS SAFETY MEASURE SHOULD BE ADDRESSED BY FORD SINCE THEY ALREADY HAVE A RECALL OF THE SAME BRAND THAT IS IN MY CAR.

12/17/2020
Components: WHEELS,ENGINE
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

I PURCHASED THE CAR 4 MONTHS AGO AND DISCOVERED SHORTLY AFTER IT WAS LEAKING COOLANT FROM A HOSE IN THE HEATING SYSTEM. THIS EXTERNAL COOLANT LEAK WAS A 500$ REPAIR. EARLIER THIS WEEK, MY CHECK ENGINE LIGHT CAME ON FOR THE FIRST TIME WHEN I WAS IN TRAFFIC ON MY WAY HOME FROM WORK. I WAS DRIVING ABOUT 20 MPH AND HEARD A DULL THUD (I WAS TOLD LATER THIS WAS PROBABLY MY ENGINE POPPING). I IMMEDIATELY TOOK THE CAR TO A SHOP TO HAVE THE CODE READ (P0302). I SCHEDULED AN APPOINTMENT AT MY LOCAL FORD DEALERSHIP AT 7 AM THE NEXT MORNING (14 HOURS AFTER THE LIGHT CAME ON). THEY DIAGNOSED THE CAR AND CALLED ME TO TELL ME THERE WAS AN INTERNAL COOLANT LEAK IN THE ENGINE AND THE ONLY WAY TO FIX THE CAR WAS A TOTAL ENGINE REPLACEMENT. THEY QUOTED ME AT 8500$ (MORE THAN THE AMOUNT I PURCHASED THE CAR FOR) AND TOLD ME MULTIPLE TIMES THERE WAS NOTHING ELSE I COULD DO TO FIX IT. I FOUND OUT AFTER MY FAMILY CHECKED OUT THE CAR THAT THE LEAK HAD CAUSED A CRACKED HEAD GASKET AND THE SPARK PLUGS IN THE CYLINDER WERE CONTAMINATED FROM THE COOLANT. THE FORD ECOBOOST 1.6L ENGINE HAS AN OPEN RECALL FOR CAUSING ENGINE FIRES BECAUSE OF AN INTERNAL COOLANT LEAK, BUT THEY REFUSED TO ACKNOWLEDGE THAT THE DESIGN FLAW IN THE ENGINE THAT CAUSE COOLANT LEAKS LED TO THE IRREPARABLE DAMAGE TO MY ENGINE. THEY TOLD ME I COULD DRIVE THE CAR OFF THE LOT SINCE I WAS NOT COMPLETING THE REPAIR THERE, BUT I COULDN'T MAKE IT OUT OF THE PARKING LOT AND HAD TO HAVE THE CAR TOWED TO MY HOUSE. THE CAR WAS SHAKING AND THE CHECK ENGINE LIGHT WAS FLASHING, WHICH IT HAD NOT BEEN WHEN I BROUGHT THE CAR IN. THE ENGINE IS NOT SAFE AND EVEN IF I WERE TO FIX IT THE DESIGN FLAW WOULD LIKELY CAUSE THE PROBLEM TO REOCCUR. FORD NEEDS TO ACKNOWLEDGE THE ENGINE IS UNSAFE AND PAY TO REPLACE IT WITH A NEWER ENGINE THAT DOES NOT HAVE THE SAME FLAWS.

12/08/2020
Components: ENGINE
Incident Date: 11/21/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED WHILE APPROACHING A STOP SIGN, WHEN SHE SAW NOTICED SMOKE EXITING THE FRONT HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HER SON AND STATED SAW FIRE UNDER THE HOOD AND STARTING TO MOVE TO THE REAR OF THE VEHICLE. THE CONTACT AND HER SON DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE FIRE DEPARTMENT DEEMED THE VEHICLE WAS LOSS. THE VEHICLE WAS TOWED TO JUNKYARD. THE CONTACT CALLED LOCAL DEALER CROSSROADS FORD LINCOLN OF LUMBERTON ( 5045 DAWN DR, LUMBERTON, NC 28358;(910) 738-6281) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) AND WAS INFORMED BY THE MANUFACTURE HER VIN WAS INCLUDED TO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. *DT*JB*DT*LN

12/07/2020
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONFIRMED THAT THE COOLANT LEVEL WAS LOW, AND TOPPED OFF THE FLUID TO THE RECOMMENDED LEVEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE INSPECTED HOWEVER, THE MECHANIC FAILED TO LOCATE A COOLANT LEAK. THE ISSUE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ALSO LOCATE AN AREA WHERE THERE WAS A COOLANT LEAK. THE MECHANIC PERFORMED A PRESSURE TEST AND FOUND THE LOCATION OF THE COOLANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,844.

12/07/2020
Components: ENGINE
Incident Date: 08/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS WHITE SMOKE COMING FROM THE ENGINE COMPARTMENT AND ENTERING INSIDE OF THE VEHICLE WITHOUT WARNING. AN INDEPENDENT MECHANIC WAS CALLED TO THE RESIDENCE, AND INFORMED HER THAT THE FAILURE WAS THE RESULT OF A CRACKED CYLINDER HEAD WHICH CAUSED AN OIL LEAK. MCCOY & MILLS FORD (700 W COMMONWEALTH AVE, FULLERTON, CA 92832, (855) 710-0183) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED INFORMATION ON NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WHICH WAS LINKED TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PREVIOUSLY PERFORMED. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

12/02/2020
Components: ENGINE
Incident Date: 12/02/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

ENGINE STARTED OVERHEATING WHEN I WAS ON MY WAY TO WORK. I CHECKED THE COOLANT AND IT WAS LOW. I REPLACED THE COOLANT TO PROPER LEVEL. LATER THAT DAY, AFTER DRIVING DOWN A BUSY CITY STREET, WHITE SMOKE STARTED TO COME FROM UNDER THE HOOD. I PULLED INTO A PARKING LOT AND SAW FLAMES COMING FROM BEHIND THE ENGINE. I CALLED FORD AND THEY GOT ME IN THE FOLLOWING WEEK. AFTER A MONTH OF BACK AND FORTH WITH WARRANTY COMPANY, FORD CALLED ME TO SAY THE WARRANTY COMPANY DECLINED THE REPAIR BECAUSE THEY DON'T COVER DAMAGE DUE TO OVERHEATING. MY CAR HAS OVERHEATED OCCASIONALLY EVEN AFTER GETTING THE RECALL 17V209000 'FIXED.' FORD SAID THE REPAIR IS $9K. I'M FRUSTRATED BECAUSE THIS HAS HAPPENED TO SEVERAL OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEM AS ME AND IT'S NOT BEING ADDRESSED!

11/28/2020
Components: STEERING
Incident Date: 11/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

POWER STEERING ASSIST FAULT WENT OUT WHILE THE CAR WAS IN MOTION ON A HIGHWAY. IT STILL STEERS BUT WITH MUCH EFFORT AND WITH SLOW RESPONSE.

11/27/2020
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

I WAS DRIVING TO WORK AND I HEARD A LOUD SOUND FOLLOW BY OIL PRESSURE LOST I PULL OVER AT A GAS STATION AND NOTICE THAT ALL MY OIL WAS PORING OUT OUT MY VEHICLE .I THAN CAR FOR A TOW TRUCK TO HAVE MY VEHICLE TOWED ..WHY DIS MY VEHICLE DO THAT.I DID NOT MAKE IT TO WORK ...I HAD TO CALL OFF WAS NOT HAPPY ABOUT IT.THIS SITUATION COST ME MY JOB DUE TO CAR FAILURE..IT HAPPENED ON CITY STREET LEADING TO HIGH WAY.

11/23/2020
Components: POWER TRAIN
Incident Date: 11/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

I WAS DRIVING HIGHWAY IN SPORT MODE WHEN I COULD NOT MOVE SHIFTER OUT OF SPORT MODE SO GOT TO RED LIGHT TO TRY TO MOVE MY SHIFTER INTO ANOTHER GEAR DIDN'T WORK SO SHUT CAR DOWN BUT CAR COULDN'T RECOGNIZE IT WAS NOT IN PARK AND CAR WOULDN'T TURN BACK ON AND WOULD DRIFT BACKWARDS SO HAD TO PUT EMERGENCY BREAK ON SO MY CAR WON'T DRIFT DOWN HILL IN MIDDLE OF HIGHWAY. I HAD TO HAVE FLAT BED TOW CAR AWAY TO GARAGE, I SEEN A RECALL ON THE 2.5 FUSION AND ESCAPE SHIFTER CABLE BUT NOT ON 2.0 WHICH IS SAME EXACT PROBLEM HAS HAPPENED WITH MY 2.0 FUSION. I DO NOT HAVE RECALL NUMBERS ON HAND. .

11/22/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

PURGE VALVE STICKING.

11/21/2020
Components: ENGINE
Incident Date: 11/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

CAR CONTINUES TO LOSE COOLANT AND OVERHEAT. IT HAS BEEN IN AND OUT OF THE SHOP FOR 6 MONTHS WITH NO LUCK ON A SOLUTION. TWO DIFFERENT SHOPS HAVE SAID THE RADIATOR AND THERMOSTAT IS FINE. WE THOUGHT WE HAD IT FIXED THIS LAST TIME IN THE SHOP, THE SEAL IN THE RESERVOIR TANK HAD AN AIR BUBBLE IN IT, BUT 6 DAYS INTO HAVING IT HOME THE COOLANT LEVEL LIGHT CAME IN ONCE AGAIN. I AM AT A LOST AND OUT OF FUNDS TO CONTINUE TO PUT IT IN THE SHOP. THE ISSUE ALWAYS HAPPENS WHEN IN MOTION, WILL GET AN OVERHEATING WARNING AND TEMPERATURE WILL GO FROM NORMAL TO OVERHEATED WITHIN SEXONDS AND CAR WILL GO INTO LIMP MODE

11/19/2020
Components: STEERING
Incident Date: 11/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

POWER STEERING ASSIST FAULT

11/17/2020
Components: STEERING
Incident Date: 08/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H96DR******
Summary

MY 2013 FORD FUSION IS EXPERIENCING POWER STEERING LOSS. I HAVE EXPERIENCED STEERING LOSS AT START UP, ON THE ROAD DRIVING, MID-TURNING, AND WHEN I HIT A SMALL BUMP OR ROCKY SURFACE. THE MESSAGES THAT APPEAR INCLUDE 'POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAK'. I WAS TOLD THIS WAS A COMMON OCCURRENCE AMONG FORDS WITH ELECTRICAL POWER STEERING AND WAS QUOTED $2000 TO REPLACE THE ENTIRE STEERING COLUMN. AFTER SENDING MY VEHICLE IN TO A FORD DEALERSHIP 8+ TIMES, I FINALLY GAVE UP AND REQUESTED FOR A REFUND. RESEARCH SHOWS THAT FORD RECALLED A NUMBER OF VEHICLES INCLUDING THE SAME NAME AND MODEL AS MY 2013 FORD FUSION, HOWEVER MY VIN WAS NOT INCLUDED IN THE RECALL. I THINK FORD MANUFACTURER NEEDS TO EXPAND THEIR RECALL REGIONS TO INCLUDE ALL THOSE WHO ARE EXPERIENCING THIS SAME ISSUE. MY VEHICLE IS TOO YOUNG AND DOES NOT HAVE MORE THAN 105,000 MILES TO BE EXPERIENCING THIS TYPE OF ISSUE.

11/16/2020
Components: STEERING
Incident Date: 11/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE REVERSING FROM A PARKING SPOT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ROCHESTER FORD LOCATED AT 4900 US-52, ROCHESTER, MN 55901, (507) 288-7564, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION AND STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,586. *BF*JB

11/16/2020
Components: ENGINE
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

LONG STANDING ISSUE WITH FORD FUSION, AND IT'S ONLY GOTTEN WORSE. RECENTLY I'VE DISCOVERED A PLUG STUCK IN CYLINDER 4, A MISFIRE, AND MY ENGINE IS LOSING COOLANT WITHOUT ANY EXTERIOR & VISIBLE LOSS AREAS. IT WAS 'REPAIRED' FROM THE RECALL WHEN ONLY A SENSOR WAS ADDED AND NO ACTUAL REPAIR WAS DONE TO PREVENT COMPLETE ENGINE FAILURE. CYL 4 HAS A MISFIRE, COOLANT IS NEEDING TO BE REFILLED CONSTANTLY, CAR IS NOW OVERHEATING, AND THIS IS AFTER I'VE DONE ALL THE PREVENTATIVE MAINTENANCE IN ADDITION TO FORDS 'RECALL FIX' 17S09 THAT FIXED ABSOLUTELY NOTHING. ANY TIME THAT I DRIVE IT NOW, NO MATTER WHAT SPEED, ANY LONGER THAN 10 MIN, MY 'LOW COOLANT' WARNING COMES ON FROM THE ENGINE BURNING COOLANT OFF. I'VE HAD TO COMPLETELY SHUT MY ENTIRE CAR OFF, WAIT FOR ENGINE TO COOL OFF, AND HAVE BEEN LEFT STRANDED A FEW TIMES NOW. VERY FRUSTRATING CONSIDERING I'VE MAINTAINED THIS VEHICLE EXCEPTIONALLY SINCE I'VE OWNED IT.

11/12/2020
Components: ELECTRICAL SYSTEM
Incident Date: 09/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

THE BACKUP CAMERA ON MY FUSION HAS BEEN FAILING TO FUNCTION PROPERLY THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHILE DRIVING IN THE CITY AS WELL AS ON THE HIGHWAY. WHEN IN REVERSE THE SCREEN GOES BLACK OR HAS MULTIPLE SQUIGGLY LINES GOING ACROSS THEN AN ERROR THAT CAMERAS IS NOT AVAILABLE WHEN I PUT THE CAR INTO DRIVE THE CAMERA WILL SOMETIMES APPEAR AND SHOW WHAT'S BEHIND THE CAR, HOWEVER, WHEN PLACED BACK INTO REVERSE I GET THE SAME ERROR I WAS ON VACATION IN FL AND RENTED A BRAND NEW 2020 FORD AND THE CAMERA MALFUNCTIONED THE SAME WAY WHILE DRIVING IN THE CITY I ATTEMPTED ONLINE RESEARCH AND FOUND THAT ITS NOT ONLY THE FUSION BUT MANY FORD VEHICLES WITH THE CAMERA BACK UP MALFUNCTION

11/12/2020
Components: STEERING,FORWARD COLLISION AVOIDANCE
Incident Date: 11/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

GOT IN CAR TO START AND DRIVE TO WORK. DASHBOARD LIT UP WITH WARNINGS ON STEERING SYSTEM FAILURE, FORWARD ANTICOLLISION SYSTEM FAILURE AND ANTISKID SYSTEM FAILURE. VEHICLE HAS LOST POWER STEERING AND UNABLE TO DRIVE.

11/06/2020
Components: ELECTRICAL SYSTEM,SEAT BELTS,SEATS
Incident Date: 10/17/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE DASH LIT UP NOTIFYING OF A PARKING BRAKE ERROR WHILE DRIVING. GOT HOME, PARKED CAR, TURNED CAR OFF. WENT INSIDE FOR ABOUT TWO MINUTES. WHEN CAME BACK OUTSIDE, THERE WAS SMOKE ROLLING OUT OF THE WINDOW. PUT FIRE OUT. AFTER EXAMINING, THE FIRE APPEARED TO HAVE STARTED FROM SOMETHING ELECTRICAL IN THE CENTER COUNSEL ON THE RIGHT SIDE. IT CAUGHT THE SEAT ON FIRE, MELTED THE COUNSEL, AND THE ROOF. NO SMOKING OF ANY SORT HAS BEEN ALLOWED IN MY CAR SINCE I GOT IT. IT WAS STATIONARY WHEN THE FIRE STARTED, BUT IT WAS IMMEDIATELY AFTER BEING DRIVEN.*DT*JB

11/06/2020
Components: ENGINE
Incident Date: 11/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE STALLED WITH THE LOW COOLANT LEVEL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE COOLANT RESERVOIR WAS TWO-THIRDS FULL. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE REFERENCED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 114,710.

11/05/2020
Components: POWER TRAIN
Incident Date: 10/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TRANSMISSION SHIFTING POORLY LOW GEARS, REVERSE, STUCK IN LOW GEARS, LOUD NOISEY SHIFTING, BURNING ODOR, CANNOT INCREASE SPEED

11/04/2020
Components: STEERING
Incident Date: 08/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

STEERING WHEEL IS LOOSE.

11/02/2020
Components: POWER TRAIN,ENGINE
Incident Date: 11/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

ENGINE COOLANT LEAKING BUT NO LEAK CAN BE FOUND. HAVE TO PUT COOLANT IN CAR EVERY OTHER DAY OR ANY TIME I DRIVE MORE THAN 30 MILES.

10/28/2020
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 04/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

WHEN GOING DOWN A HILL WHETHER YOU ARE USING CRUISE CONTROL OR NOT, THE CAR WILL DOWNSHIFT REALLY HARD, ONCE, TWICE AND SOMETIMES THREE TIMES BEFORE YOU GET TO THE BOTTOM OF THE HILL. THIS IS AN ONGOING PROBLEM THAT STARTED IN APRIL OF 2020. THE BACKUP CAMERA STOPPED WORKING AND IT WAS COMPLETELY REPLACED AND IT STILL DOES NOT WORK.

10/26/2020
Components: SEAT BELTS
Incident Date: 12/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

REAR MIDDLE SEAT BELT LOCKS EACH TIME THE UPPER SEAT PORTION IS LOWERED, REGARDLESS OF IT IT IS LATCHED OR NOT. CAR DOES NOT HAVE TO BE ON OR MOVING FOR THIS TO OCCUR. TO REMEDY, THE BOTTOM SEAT HAS TO BE REMOVED, AND SEAT BELT UNBOLTED FROM CAR. I AM CONCERNED THE BELT COULD LOCK AROUND A PERSON IF SEATED THERE. THERE IS NO LEEWAY IN THE BELT TO PULL TO TRY AND RELEASE THE TENSION. HAVE EXPERIENCED NUMEROUS TIMES, BEGINNING IN DECEMBER 2017.

10/25/2020
Components: STRUCTURE
Incident Date: 10/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE HOOD LATCH ON MY 2013 FORD FUSION BROKE AND WOULD FUNCTION CORRECTLY. THIS IS A TERRIBLE DESIGN AND NEEDS TO BE FIXED. I REPLACED MINE AND FROM THE UPLOADED PICTURES YOU CAN SEE THAT THE PART WILL EVENTUALLY HAVE TO BE REPLACED AGAIN. THE PLASTIC BUMP (CIRCLED IN RED) THAT THE LEVER GRABS ON TO WEARS OUT OVER TIME, AND WHEN LIFTED, WILL NOT OPEN THE HOOD CORRECTLY . IT'S ALSO NOT FAIR THAT THE PARTS NEEDED HAVE TO BE PURCHASED SEPARATELY, COST CUTTING AT ITS FINEST .

10/23/2020
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE COOLANT OVER TEMPERATURE WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO A STOP AND THE CONTACT REFILLED THE COOLANT LEVEL TO LET THE VEHICLE COOL DOWN BEFORE CONTINUING TO DRIVE. THE CONTACT TOOK THE VEHICLE TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525; (708) 354-8600) WHO INFORMED THE CONTACT THAT THE ENGINE COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

10/22/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

MY VEHICLE WAS SERVICED FOR A WIDE SPREAD FAULTY DOOR LATCH RECALL IN 2016 AND WAS REINSPECTED AGAIN THIS YEAR FOR THE ANOTHER DOOR LATCH RECALL. NOW MY PASSENGER FRONT DOOR LATCH IS FAULTY CAUSING MY DOOR TO NOT CLOSE AT ALL. THE CUTTER FORD DEALER ON OAHU IS TELLING ME EVEN THOUGH MY DOOR LATCH IS FAULTY, IT'S NOT COVERED BY THE RECALL AND I WILL HAVE TO PAY FOR IT TO BE REPLACED. HOW IS THIS POSSIBLE? AFTER HAVING MY DOOR LATCHES REPLACED FOUR YEARS AGO DUE TO A RECALL, THEY ARE NOW FAULTY AGAIN FOUR YEARS LATER. DOES ANOTHER RECALL NEED TO BE ISSUED TO REPLACE THE DOOR LATCHES USED IN THE ORIGINAL RECALL. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED AND CORRECTED BY THE FORD DEALER FREE OF CHARGE.*DT CONSUMER STATED VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT WAS NOT REPAIRED.*JB

10/22/2020
Components: STEERING,POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 09/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

ON MULTIPLE OCCASIONS, DRIVING AT SPEEDS OVER 60MPH FOR MORE THAN 50 MILES, CAUSES A SYSTEM ALERT THAT SAYS STEERING ASSIST FAULT AND THE POWER STEERING GOES OUT. THE FIRST TIME I WAS ABLE TO PULL OVER BEFORE THE POWER STEERING WENT OUT. THE NEXT TIME, MY BOYFRIEND WAS DRIVING AND HE HAD TO VEER ONTO THE SHOULDER. MOST RECENTLY, MY GRANDMOTHER DROVE MY CAR TO THE AIRPORT AND WAS UNABLE TO GET THE VEHICLE OUT OF TRAFFIC TURNING INTO THE AIRPORT AS SHE WAS NOT STRONG ENOUGH TO MANEUVER THE CAR INTO THE PARKING LOT. I REGULARLY KEEP UP WITH ALL NECESSARY MAINTENANCE AND HAVE BROUGHT THE CAR TO MODICA BROTHERS AS WELL AS A LOCAL MECHANIC AND THEY HAVE BOTH TOLD ME IT IS BOLT CORROSION AS THEY ASSESSED ALL OTHER POSSIBILITIES. UPON RESEARCH, I FOUND A RECALL FOR FORD FUSIONS MANUFACTURED IN HERMOSILLO IN 2013 UNDER RECALL #19S26. I CONTACTED FORD ABOUT HAVING MY CAR ADDED TO THE RECALL AND WAS ADVISED TO REACH OUT TO NHTSA. AS THIS IS A BIG SAFETY HAZARD, I WISH TO HAVE THIS ADDRESSED IMMEDIATELY.

10/21/2020
Components: SEATS
Incident Date: 09/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

REAR SEATS GET STUCK WHEN LOWERED DOWN AND WILL NOT RELEASE TO RETURN BACK UP. TO BE SPECIFIC, THE LEFT BACKSEAT AND CENTER SEAT (AS THEY ARE ATTACHED) ARE THE ISSUE.

10/21/2020
Components: STEERING
Incident Date: 10/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHILE I WAS DRIVING AT A SLOWER SPEED AROUND TURNS GOING UPHILL THE POWER STEERING ASSIST CONTROL LIGHT FLASHES ON AND THEN BACK OFF. IT HAS DONE THIS AT LEAST 5 TIMES

10/12/2020
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/09/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

WHILE DRIVING I SMELLED A FAINT WHIFF OF GASOLINE, MOMENTS LATER THE CAR BEGAN FILLING UP WITH SMOKE THAT SPILLED IN THROUGH THE HEATER VENTS. THERE WAS ALSO SMOKE THAT WAS COMING FROM UNDER THE HOOD. MY HUSBAND & I JUMPED OUT OF THE CAR TO RUN TO SAFETY AND I SAW FIRE UNDER THE FRONT END OF THE CAR. ONCE THE FIRE FIGHTERS ARRIVED AND EXTINGUISHED THE FIRE WE WERE TOLD IT LOOKS LIKE THE ENGINE HAD CAUGHT ON FIRE.

10/08/2020
Components: POWER TRAIN
Incident Date: 10/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

SHIFTER LINKAGE BUSHING FAILED, CAUSING THE CAR TO BECOME STUCK IN REVERSE. A SHORT SEARCH REVEALED THAT THERE IS ALREADY A RECALL OUT FOR THIS VERY THING, EXCEPT MY VIN "DOESN'T HAVE THIS ISSUE"

10/08/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

MY VEHICLE CHECK ENGINE LIGHT CAME ON , SCANNED IT AND THE CODE GENERATED WAS P1450 WHICH IS THE UNABLE TO BLEED UP FUEL TANK VACUUM. THIS HAS HAD A AFFECT ON MY CAR WHILE DRIVING IT HAS STALLED AT HIGH SPEEDS ON THE HIGHWAY, AND HAS STALLED AT LOWER SPEEDS AS WELL AND MAKING A TURN . IT MAKES A LOUD VACUUM NOISE AND YOU CAN HEAR THE WHINING OR WHISTLING OF THE PUMP OR HOSE NEAR THE FUEL TANK UNDER THE DRIVER DOOR AND UNDER THE HOOD . I LOOKED UP SIMILAR INFO ON THE FORD RECALL SITE AND SEEN THIS RECALL # 18S32 . SO I CALLED MY LOCAL DEALERSHIP SERVICE DEPARTMENT AND THE INFORMED ME THAT IT DON'T COVER MY FORD VEHICLE , BUT THERE'S A RECALL FOR THIS , SO I'M NOT UNDERSTANDING WHY IT DON'T APPLY TO MY VEHICLE.

10/05/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

FUEL FILL INLET LIGHT ON. VEHICLE WILL NOT ACCELERATE AFTER SECOND GEAR.

10/01/2020
Components: POWER TRAIN
Incident Date: 09/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU4DR******
Summary

GEAR SHIFT CABLE DISCONNECTED, CAUSING INABILITY TO MOVE CAR. NO POWER TO ACCELERATOR REGARDLESS OF GEAR POSITION (COULD NOT GO FORWARD OR REVERSE). VEHICLE WAS PARKED IN DRIVEWAY, AND HAD JUST COMPLETED A 30 MINUTE DRIVE.

10/01/2020
Components: ENGINE
Incident Date: 12/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU4DR******
Summary

CAR VIOLENTLY SHOOK WHEN APPLYING ACCELERATOR AT LOW SPEEDS. THE CAR WAS SHAKING SO VIOLENTLY THAT I HAD TO STOP DRIVING AND CALL FOR A TOW TRUCK. ONLY DROVE APPROX. 1/4 MILE FROM WHERE IT WAS PARKED ON A SUBURBAN ROAD. CAR NEARLY UNDRIVEABLE. SPARK PLUGS AND WIRES HAD JUST BEEN REPLACED BY MECHANIC RECOMMENDATION THE DAY BEFORE. ENGINE MISFIRING.

09/21/2020
Components: ENGINE
Incident Date: 09/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

PREVIOUSLY HAD ENGINE REPLACED BY LOCAL FORD DEALER DUE TO RECALL OF COOLANT SYSTEM CAUSING OVERHEAT OF THE ENGINE. LESS THAN 2 YEARS FROM TIME OF REPLACEMENT THE ENGINE FAILED FOR THE EXACT SAME REASON THE ORIGINAL RECALL WORK WAS DONE. AM BEING TOLD THAT THIS REPAIR WILL NOT BE COVERED UNDER WARRANTY OF ORIGINAL WORK OR RECALL.

09/17/2020
Components: VISIBILITY/WIPER
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

ABOUT A YEAR AFTER OWNING THE VEHICLE THE WINDSHIELD WIPERS STOPPED WORKING PROPERLY. IT STARTED AS AN INTERMITTENT PROBLEM AND TURNED INTO THEM NOT WORKING AT ALL. THIS HAS HAPPENED AFTER THE DEALER WARRANTY RAN OUT SO NATURALLY THEY WOULD NOT ACCEPT THE ISSUE. THEY WORK SOMEWHAT NOW AGAIN, BUT ONE WIPER IS HALFWAY UP MY WINDSHIELD AND THE OTHER KEEPS BREAKING OF ASSUMING BECUASE THEY ARE OUT OF SYNC WITH EACH OTHER. SO I HAVE ONE WIPER THAT IS ON THE DRIVER SIDE THAT SORT OF WORKS AND THIS VEHICLE I AM STILL PAYING ON, SO IT SUCKS BECAUSE I CANNOT DRIVE IT AND IT WON'T PASS INSPECTION DUE TO THIS. THERE ARE NUMEROUS OTHER ACCOUNTS ONLINE ABOUT THE SAME ISSUE AND FORD SEEMS TO IGNORE IT. I JUST WANT A RELIABLE VEHICLE THAT I'M PAYING FOR AND SO FAR THIS FORD FUSION HAS BEEN NOTHING BUT ISSUES.

09/16/2020
Components: STRUCTURE
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT SHE NOTICED THAT THE TRUNK WAS LEAKING AND FULL OF WATER. THERE WAS A PUDDLE OF WATER IN THE TRUNK AND THERE WAS MOLD ALL OVER THE INSIDE OF THE TRUNK. THE AREA WHERE THE SPEAR TIRE WAS LOCATED WAS COVERED WITH MOLD AND RUST. THE REAR PASSENGER'S SIDE SEAT BELT WAS COVERED WITH MOLD AS WELL AS THE STEERING WHEEL, THE SEATS, THE DASHBOARD AND CARPET. THE DEALER AND MANUFACTURER WERE NOT CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

09/13/2020
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 01/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

WHEN DRIVING THIS VEHICLE AND YOU GO TO MAKE A STOP WITH THE VEHICLE AT LIKE 20 MILES TO 15 MILES PER HOUR THE BRAKING SYSTEM GO TO BREAKS REALLY HARD OR JERK. MAKE IT HARD FOR YOU TO STOP. AND FEEL LIKE YOU ABOUT TO FLY THROUGH THE WINDOW. MAKING THE TRACTION CONTROL AND HILL ASSIST LIGHT INDICATE, AND THE LIGHT WILL GO BACK OUT ON THE VEHICLE AS IF NOT HAPPENED ONCE THE CAR IS IN MOTION. AT 5 TO 10 MILES PER HOUR. THIS WILL HAPPEN VERY OFTEN WHILE DRIVING.

09/10/2020
Components: STEERING
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

I HAD A RECAL DONE FOR MY POWER STEERING IN 2015 BY A FORD DEALERSHIP. I WAS TOLD THE REPAIRS WERE HONORED FOR LIFE. HOWEVER, LAST FRIDAY 09/04/20 I WAS DRIVING MAKING A LEFT HAND TURN AND MY DASHBOARD ALERTED ME TO KNOW I HAD LOST POWER STEERING AND TO CONTACT MY DEALER. MY VEHICLE WAS IN MOTION AND HAD I NOT STOPPED IMMEDIATELY I COULD HAVE BEEN IN AN ACCIDENT AND POTENTIALLY LOST MY LIFE. ONCE STOPPED THE ICON FOR POWER STEERING FAILURE REMAINED. I LOST CONTROL OF MY VEHICLE AND IMMEDIATELY SLAMMED ON MY BRAKES TO AVOID GETTING T BONED IN A BUSY INTERSECTION. I HAD A FAMILY FRIEND TOW MY CAR TO MY HOME. I CALLED FORD CORPORATE THEY STATED THEY WILL NOT HONOR THE RECALL REPAIR. I ASKED FOR A SUPERVISOR TO CALL. NO SUPERVISOR HAS CALLED. I CAN NOT DRVE MY VEHICLE BECAUSE WITHOUT POWER STEERING IT IS ALL BUT IMPOSSIBLE TO SAFELY STEER AND TURN.

09/09/2020
Components: POWER TRAIN
Incident Date: 09/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

SHIFT LINKAGE CAME OFF

09/08/2020
Components: STEERING
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE PULLED TO THE LEFT WHILE DEPRESSING THE ACCELERATOR PEDAL. WHILE RELEASING THE ACCELERATOR PEDAL, THE VEHICLE PULLED TO THE RIGHT BUT MUCH HARDER. THE CONTACT INDICATED THAT THE FAILURE WAS MORE NOTICEABLE WHILE DRIVING AT SLOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER HAGEN FORD LOCATED AT 3980 NORTH EUCLID AVE, BAY CITY MI 48706 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

09/03/2020
Components: POWER TRAIN
Incident Date: 08/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE TRANSMISSION NEEDS TO BE REPLACED AND IT ONLY HAS 76,000 MILES ON IT.

09/01/2020
Components: ENGINE
Incident Date: 08/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

MY CAR HAS HAD AN ISSUE WITH LOSING COOLANT FOR THE PAST SEVERAL YEARS. IT HAS GONE INTO SAFE MODE WHILE DRIVING ON THE ROAD SEVERAL TIMES AND BEEN FLAT BEDDED TO THE DEALER SEVERAL TIMES. PLEASE PULL MY SERVICE RECORDS FOR MORE INFORMATION. AFTER THE DEALERSHIP HAVING NEGLECTED THE ISSUE AND SHRUGGING OFF RECALLS FOR SEVERAL YEARS, THE COOLANT ISSUE HAS CAUSES IRREPARABLE DAMAGE TO THE ENGINE.

08/31/2020
Components: AIR BAGS,ENGINE
Incident Date: 08/28/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0PU2DR******
Summary

I NOTICED THIS ISSUE A FEW DIFFERENT TIMES AND THOUGHT NOTHING MAJOR OF IT, BUT FOR WHATEVER REASON MY TRANSMISSION WOULD CONTINUE TO PROPEL THE VEHICLE FORWARD REGARDLESS OF THE VEHICLE WAS IN NEUTRAL AND ALSO NOTICED THE VEHICLE WOULD OFTEN TIMES CONTINUE TO ACCELERATE AND FAIL TO ENGINE BRAKE AFTER MY FOOT HAD LET OFF THE ACCELERATOR. THE LATTER OF WHICH I WAS MORE CONCERNED ABOUT AND WAS GOING TO HAVE A MECHANIC LOOK AT IT NEXT TIME I TOOK THE VEHICLE IN TO GET SERVICED. HOWEVER, BEFORE I WAS ABLE TO DO THAT I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT THAT TOTALED THE VEHICLE. I WAS DRIVING IN A RURAL AREA AND APPROACHED A SET OF TRAIN TRACKS. I WENT TO SLOW DOWN TO CROSS THE TRACKS VIA ENGINE BRAKING, BUT THE VEHICLE CONTINUED TO ACCELERATE. I ATTEMPTED TO USE THE BRAKES TO SLOW DOWN BEFORE I REACHED THE TRACKS, BUT THE DELAYED RESPONSE AND THE GRAVEL ON THE ROADWAY PROVED NO AVAIL AT SLOWING THE VEHICLE AND I HIT THE TRACKS GOING MUCH FASTER THAN I WOULD HAVE LIKED, AROUND 40 MILES PER HOUR. THE ROUGHNESS OF THE TRACKS CAUSED MY FRONT AXLE TO SNAP, YANKING ME TO THE RIGHT OFF THE ROADWAY, THROUGH SOMEONE'S YARD AND INTO SOME TIMBER. WHAT I THOUGHT WAS ALSO CONCERNING WAS THE AIRBAGS FAILED TO DEPLOY AT ALL DURING THE ACCIDENT.

08/29/2020
Components: SEAT BELTS,SEATS
Incident Date: 08/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

SEAT BELT LOCKS WHEN FOLDING DOWN REAR SEAT BACK MAKING THE SEAT AND SEATBELT UNUSABLE. THIS OCCURS WHEN STATIONARY AND ALSO WHEN IN MOTION. AND, IT HAPPENS EVERY TIME.

08/24/2020
Components: POWER TRAIN
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TRANSMISSION SLIPS WHEN ACCELERATING. WAS INTERMITTENT AND NOW THE CAR IS NOT OPERATING. DEALER SAID IT WAS NORMAL WEAR AND REQUIRES A COMPLETE TRANSMISSION REPLACEMENT. THE CAR HAS 122,000 MILES MOSTLY HIGHWAY. THE REPAIR CODE I RECEIVED WAS FOR DAMAGE TO 3RD GEAR.

08/23/2020
Components: POWER TRAIN,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 08/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

DOOR LOCK KEEPS DOOR FROM CLOSING SHIFTER CABLE BROKEN AIR BAG LIGHT KEEPS COMING ON

08/20/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/16/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THIS PAST SUNDAY OUR SON DROVE OUR FUSION LESS THAN 1.5 MILES TO CHURCH, PARKED IT AND WENT INSIDE. AROUND 5 MINUTES LATER, SOMEONE SAW SMOKE COMING OUT OF IT. THE ENGINE COMPARTMENT CAUGHT ON FIRE. THE CAR HAD NOT BEEN DRIVEN BEFORE THAT SINCE THURSDAY EVENING. THE CAR HAD THE RECALL WORK DONE OVER 2 YEARS EARLIER WHEN WE PURCHASED IT FOR THE COOLANT ISSUE SUSPECTED OF ENGINE FIRES. THE CAR HAD NO OTHER ISSUES AND HAD IT'S STATE INSPECTION A LITTLE OVER A MONTH AGO. OUR INSURANCE COMPANY HAS DECIDED NOT TO CONDUCT AN INVESTIGATION AS TO THE CAUSE. IS THIS SOMETHING YOU WOULD BE INTERESTED IN INVESTIGATING?

08/19/2020
Components: ENGINE
Incident Date: 08/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

WITH THE CHECK ENGINE LIGHT COMING ON WEEKLY, I HAD THE LOCAL FORD GARAGE LOOK AT MY CAR WHILE IN FOR ANOTHER RECALL. THEY INFORMED ME IT WAS A CYLINDER 3 MISFIRE AND WAS LOSING ANTIFREEZE. THEY SAID THE ENGINE WOULD NEED REPLACED. MY CAR HAD UNDER 50K MILES AT THAT TIME.

08/19/2020
Components: POWER TRAIN
Incident Date: 08/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

SHIFTER CABLE CAME OFF AT TRANSMISSION LINKAGE. (CABLE BUSHING BROKE). WAS PARKING AND WHEN SHIFTED INTO PARK GEAR SHIFT FELT LIKE IT MOVED FREELY. TURNED OFF CAR TOOK FOOT OFF BRAKE AND CAR ROLLED. APPLIED BRAKE AND TRIED TO START CAR. CAR WOULD NOT START. GEAR SHIFT WAS IN PARK POSITION AND WOULD NOT MOVE. DASH INDICATOR SHOWED CAR WAS IN DRIVE. APPLIED PARKING BRAKE . AFTER ASKING MECHANIC ABOUT ISSUE I LOOKED AT SHIFTER CABLE AT LINKAGE AND IT WAS DETACHED. BUSHING WAS GONE.

08/17/2020
Components: STEERING,EXTERIOR LIGHTING
Incident Date: 08/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT UPON STARTING HER VEHICLE, THE POWER STEERING ASSIST AND THE SERVICE ADVANCE TRACK WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT HER HIGH BEAMS AND HER TURN SIGNALS NO LONGER OPERATED AS DESIGNED. THE CONTACT CALLED THE MANUFACTURER WHERE SHE WAS INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

08/16/2020
Components: SEAT BELTS,ENGINE
Incident Date: 08/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

CAR HAD A COOLANT LEAK MOTOR STARTED TO RUN HOT, DON'T KNOW IF IT'S FROM A RECALL, GOT IT REPAIRED AT THE DEALER WHERE I GOT THE CAR FROM, TOLD THEM BOUT THE DEFECT/RECALL AND WAS CHARGED $819. REAR SEAT BELT GETS STUCK WHEN FOLDING SEAT DOWN CAUSING IT NOT TO FOLD BACK UP.

08/15/2020
Components: POWER TRAIN
Incident Date: 08/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

VEHICLE SHIFT WAS MOVED TO PARK, BUT TRANSMISSION STAYED IN REVERSE AND ROLLED ALMOST HITTING ANOTHER VEHICLE. THERE IS SUPPOSED TO BE A RECALL FOR THIS, 19V362, BUT MY VEHICLE'S VIN NUMBER IS NOT LISTED?? FORD WILL NOT REPLACE OR FIX UNTIL MY VIN IS LISTED. THE CAR IS NOT DRIVEABLE AND IS UNSAFE!

08/14/2020
Components: ENGINE
Incident Date: 07/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

WHEN I BOUGHT THE CAR IT DROVE GOOD. AFTER ABOUT 30 MINS OF DRIVING IT THE LOW COOLANT LIGHT CAME ON WHILE SITTING AT A RED LIGHT. WE TOOK IT TO THE SHOP AND THEY SAID IT WAS THE COOLANT SENSOR SO WE REPLACED IT. AFTER IT WAS REPLACED THE SAME SITUATION HAPPENED AND THEY SAID THE CYLINDER HEAD MAY BE CRACKED. THE CAR HASN'T RAN OUT OF WATER.

08/12/2020
Components: ENGINE AND ENGINE COOLING,ENGINE
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FOR FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE WAS SHAKING WHILE THE ENGINE COOLANT LIGHT AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. IN ADDITION, THE VEHICLE TEMPERATURE GAUGE CHANGED FROM COOL TO HOT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT IT WAS AN INACCURATE TEMPERATURE GAUGE READING. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE AND ENGINE COOLANT NEEDED TO BE REPLACED AND THAT THERE WAS A RECALL FOR THE FAILED PARTS ON THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOING) AND THAT THE WARRANTY HAD EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

08/11/2020
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 08/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

MY FORD FUSION SHIFTER CABLE IS BROKE THERE IS A RECALL ON THIS ISSUE HOWEVER THE FORD DEALERSHIP IS TELLING ME THERE IS NO OPEN RECALL ON MY SPECIFIC CAR IM SO CONFUSED THIS IS NOT A COINCIDENCE PLEASE HELP!!!!

08/09/2020
Components: STEERING,SEAT BELTS
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

IISSUE 1) PUT THE BACK SEAT DOWN TO GET INTO TRUNK AND IT WONT GO BACK UP DUE TO THE SEAT BELTS ISSUE. BECAUSE I DONT REALLY USE THE BACK SEAT, I HAVENT BOTHERED TO GET IT FIXED AND PAY FOR IT OUT OF MY POCKET. 2) DRIVING OVER 55 MPH, CAR LOST POWER STEERING. I SEE OTHERS HAVE HAD SAME ISSUES WITH THESE 2 COMPONENTS OF THE 2013 FUSION, YET NO RECALL. THIS MAKES NO SENSE TO ME.

08/09/2020
Components: ENGINE
Incident Date: 07/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

OVERHEATING AND APPARENTLY THE FORD DEALERSHIP DONT KNOW WHAT'S REALLY WRONG BECAUSE IT HAS BEEN IN THE SHOP ABOUT 5 OR 6 TIMES IN THE LAST TWO YEARS. I'VE CHANGED HEAD GASKETS, SPARKS PLUGS, COOLANT RESERVOIR, AND HAD A BRAND NEW HEAD PUT ON AND THE PROBLEM STILL REMAINS. NOW THEY ARE TELLING ME I NEW A NEW BLOCK.

08/08/2020
Components: STEERING,FUEL/PROPULSION SYSTEM
Incident Date: 08/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

WAS DRIVING DOWN INTERSTATE AND STEERING QUIT. WAS GOING STRAIGHT AND MANAGED TO CONTINUE. CHECKED AND FOUND THERE WERE RECALLS BUT FORD DEALER SAID IT DIDN'T COVER MY VEHICLE. PAID $1200.00 TO REPAIR AND STILL HAVE A HARD CLUNK WHEN I STEER LEFT OR RIGHT. CURRENTLY DRIVING AND HEARD NOISE FROM FUEL TANK AND DETERMINED A CANISTER PURGE VALVE MALFUNCTION. SAW THERE MAY BE A RECALL BUT ALSO HAVEN'T FOUND IT FOR MY CAR. CAN YOU UPDATE ME ON POSSIBLE RECALLS IF ANY APPLY?

08/08/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 08/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

PASSENGER CAR DOOR LOCK LATCH WON'T CLOSE, THE LATCH IS DOWN BUT IT WON'T LOCK WHEN I SHUT THE DOOR

08/06/2020
Components: UNKNOWN OR OTHER
Incident Date: 08/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

COOLANT HOSE LEAKING CAUSE ENGINE TO OVERHEAT QUICKER , ALSO AT SOME POINT BEGAN TO SMOKE , I HAD TO REPEATEDLY PUT WATER AND COOLANT THAT THIS IS ALSO AN AC ISSUE WHICH FORD HAS HAD A RECALL PROBLEM ON BEFORE AND ANOTHER ISSUE WAS THE FLUID (COOLANT) LEAKING NEAR THE ENGINE , I WASN'T ABLE TO AND WAS AFRAID TO USE MY AC DUE TO THE FEAR OF IT OVERHEATING QUICKER , WAS A COMPLETE MESS AND FORD REFUSED TO HELP ME WITH IT BECAUSE THE SAME MODE OF MY CAR HAD GOTTEN THE RECALL, BUT NOT MY CAR VIN, ABSOLUTELY INSANE AND INFURIATING TO ME.

08/04/2020
Components: POWER TRAIN
Incident Date: 08/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

5 OUT OF 10 TIMES WHEN CAR IS PUT INTO GEAR THE TRANSMISSION BUCKS HARD. 3 OUT OF 10 TIMES TRANSMISSION SHIFTS EXCEEDINGLY HARD TO THE POINT IT SHUTTERS THE CAR. THIS HAS BEEN LOOKED AT BY 2 DEALERSHIPS AND WAS TOLD "IT'S NORMAL" I HAVE OWNED CAR SINCE 33K, CAR NOW HAS 160K, STILL BUCKS AT LEAST ONCE WEEK AND SHIFTS HARD AT LEAST ONCE A WEEK.

07/29/2020
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 07/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

SHIFTED GEAR TO PARK, ON THE DASHBOARD IT WAS STUCK IN NEUTRAL YET THE GEAR WAS IN PARK. COULD NOT MOVE THE SHIFT HANDLE, IT WAS LOCKED IN PLACE. TOWED CAR TO DEALERSHIP. THEY REPORTED THE BRUSHINGS NEEDED TO BE REPLACED. THIS ISSUE IS SIMILAR TO A RECALL PLACED ON OTHER FORD FUSIONS WITH THE SAME YEAR AND MODEL. THE RECALL # IS 19S16. FORD CORPORATION SAID THE RECALL DID NOT APPLY TO MY VEHICLE EVEN THOUGH IT IS THE EXACT SAME ISSUE THEY INITIATED A RECALL FOR THE OTHER FORD FUSIONS FROM TWO SPECIFIC PLANTS.

07/28/2020
Components: STEERING
Incident Date: 07/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE SERVICE POWER STEERING SOON WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED AND RESTARTED THE VEHICLE WITH THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT CALLED LOCAL EDDIE GILSTRAP MOTORS INC LOCATED AT 207 S MAIN ST, SALEM, IN 47167, (812) 883-3481, AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 108,200.

07/26/2020
Components: STRUCTURE
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU6DR******
Summary

A FEW YEARS AGO THERE WAS A RECALL OF FORD 2013 FUSION DUE TO DOOR LATCHES FAILING. MY LOCAL DEALER TOLD ME THAT THEY PERFORMED THE WARRANTY REPAIRS. A FEW MONTHS AGO THE RIGHT REAR DOOR ON MY CAR WOULD NOT STAY CLOSED. I CONTACTED THE DEALER AND THEY SAID THAT SINCE THE REPAIR HAD BEEN MADE THERE WAS NO WARRANTY COVERAGE. I DISSEMBLED THE DOOR MYSELF AND LOCATED THE DEFECTIVE PART. WHILE RESEARCHING THE PART I DISCOVERED NHTSA RECALL 20V-177. THE YEAR OF MY CAR WAS NOT LISTED IN THE RECALL BUT THE PART NUMBER OF THE DEFECTIVE PART WAS. I HAVE ATTACHED THE RECALL INFORMATION AS WELL AS A PHOTO OF THE DEFECTIVE PART FROM MY VEHICLE. THERE ARE TWO POSSIBLE SCENARIOS. THE DEFECTIVE PART WAS ACTUALLY NEVER REPLACE BY THE DEALER, OR, THE PART USED TO REPLACE THE ORIGINAL DEFECTIVE PART IS DEFECTIVE AS WELL. PLEASE LET ME KNOW IF YOU NEED ADDITIONAL INFORMATION.

07/24/2020
Components: ENGINE
Incident Date: 02/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

APRIL 2019 WHILE TRAVELING ON THE HIGHWAY CHECK ENGINE AND DASH LIGHTS FLASHED ALONG WITH VEHICLE OVERHEATING MESSAGE. HAD TO PULL OVER ON THE SHOULDER AND CALL FOR A TOW TO THE PURCHASING DEALERSHIP. WATER PUMP WAS REPLACED AND COOLING SYSTEM CHECKED. AUGUST 2019 WHILE TRAVELING ON A CITY STREET CHECK ENGINE AND LOW COOLANT LIGHT MESSAGE APPEARED. TOOK VEHICLE TO PURCHASING DEALERSHIP WHERE THEY PREFORMED AN OIL CHANGE AND PULLED CODES P0303 AND MADE AN APPOINTMENT FOR REPAIR. REPAIR WAS NEVER DONE DUE TO NO CODES AT TIME OF APPOINTMENT. FEBRUARY 2020 WHILE TRAVELING ON A CITY STREET VEHICLE STARTS TO SHAKE AND CHECK ENGINE LIGHT FLASHES. DROVE VEHICLE TO PURCHASING DEALERSHIP AND DIAGNOSED WITH A CRACKED ENGINE BLOCK AND MUST REPLACE ENGINE AT A COST OF $6600.00 + TAX. EXTENDED WARRANTY COMPANY DECLINED COVERAGE AND PURCHASING DEALERSHIP IGNORE REQUEST FOR RESOLUTION.

07/24/2020
Components: ELECTRICAL SYSTEM
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHILE DRIVING ALL ELECTRICAL COMPONENTS WILL GO ON AND OFF, INCLUDING PUT NOT LIMITED TO WINDOWS, LOCKS, RADIO, HEATING/AC, AND DASH GAUGES. THE MECHANIC HAD THE VEHICLE FOR APPROX 2 MONTHS AND COULD NOT SOLVE THE ISSUE. A FORD TECH EVEN LOOKED AT THE CAR AND COULD NOT FIGURE OUT THE ISSUE EITHER. SEVERAL OF THE CONTROL MODULES WERE REPLACED, ALTERNATOR AND BATTERY WITH NO IMPACT ON PROBLEM. THIS IS A DAILY OCCURRENCE.

07/24/2020
Components: STEERING
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHILE DRIVING THE POWER STEERING WENT OUT ON THE VEHICLE. IT IS BELIEVED TO BE RELATED TO AN ELECTRICAL ISSUE THAT SHUTS DOWN ALL WINDOWS, AC/HEAT, BLINKERS, GAUGES AND RADIO. SEVERAL MODULES, INCLUDING THE POWER STEERING MODULE WERE REPLACED BY OUR MECHANIC AND IT DID NOT SOLVE THE ISSUE. A FORD TECH LOOKED AT THE VEHICLE AND COULD NOT FIND THE ISSUE EITHER. WE HAVE NOT HAD POWER STEERING FOR APPROX 2 MONTHS. THE OTHER ELECTRICAL ISSUES OCCUR DAILY.

07/24/2020
Components: POWER TRAIN
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WE HAVE HAD SEVERAL ELECTRICAL ISSUES THAT OCCUR DAILY WITH THE VEHICLE. THESE ISSUES INCLUDE ALL WINDOWS, AC/HEAT, GAUGES, BLINKERS AND LOCKS CONTINUOUSLY TURNING ON AND OFF WHILE DRIVING. WHEN THIS OCCURS IT ALSO STOPS OUR ABILITY TO SHIFT THE VEHICLE INTO OR OUT OF PARK. OUR MECHANIC HAD THE VEHICLE FOR APPROX TWO MONTHS REPLACING SEVERAL MODULES, ALTERNATOR AND BATTERY WITH NO IMPACT ON THE ISSUES. A FORD TECH LOOKED AT THE VEHICLE AND ALSO COULD NOT FIND THE PROBLEM. THIS IS A DAILY OCCURRENCE.

07/22/2020
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT WAS INOPERABLE. WHILE ATTEMPTING TO ROLL THE WINDOWS DOWN, THE WINDOW FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO BARKHOUSER MOTORS INC (3604 RIVERSIDE DR, DANVILLE, VA 24541) AND THE CONTACT WAS INFORMED THERE WAS NO COMMUNICATION BETWEEN THE CONTROL MODULES. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. *LN*JB

07/17/2020
Components: POWER TRAIN
Incident Date: 07/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE STOPPED, THE CONTACT ATTEMPTED TO SHIFT THE GEAR SHIFTER HOWEVER, THE GEAR SHIFTER CEASED. THE CONTACT STATED THAT THE VEHICLE WAS STILL ABLE TO ROLL BACKWARDS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. AFTER WAITING FOR 45 MINUTES, AN INDEPENDENT MECHANIC WAS CONTACTED AND THE INDEPENDENT MECHANIC TURNED THE VEHICLE OFF. CLINTON FAMILY FORD OF ROCK HILL, INC LOCATED AT 1884 CANTERBURY GLEN LN, ROCK HILL, SC 29730, (803) 366-3181, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

07/15/2020
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

THE DOOR IS NOT LATCHING SHUT IT POPS OPEN WHEN IT FEELS LIKE IT . DRIVING DOWN THE STREET IN THE DOOR POPPED OPEN AND IT WOULDN'T SHUT ALSO SEEMS LIKE THE TRANSMISSION WON'T STAY IN PARK AT TIMES IT JUMPS WHEN I'M DRIVING IT TAKES A WHILE FOR IT TO GO INTO GEAR I HAD IT IN PARK ONE DAY AND THE CAR WAS STILL MOVING

07/08/2020
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL 33409) TO RECEIVE THE FREE REPAIR. SEVERAL DAYS AFTER THE VEHICLE WAS REPAIRED, THE CHECK ENGINE WARNING LIGHT BEGAN TO FLASH INTERMITTENTLY ON THE INSTRUMENT PANEL. ADDITIONALLY, THE EVAP AND STABILITY CONTROL WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT STATED THAT HER SON HAD INSPECTED THE VEHICLE AND DISCOVERED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

07/08/2020
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/05/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, WHEN DEPRESSING THE ACCELERATOR PEDAL AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE PARKED AT A NEARBY PARKING LOT, THEN DEPRESS BUTTON TO OPEN THE HOOD AND SAW FIRE EXITING THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE POLICE WAS CONTACTED BUT NOT REPORTS WERE FILED. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

07/01/2020
Components: STRUCTURE
Incident Date: 06/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU4DR******
Summary

THE FRONT PASSENGER DOOR LATCH BROKE DOOR WON'T CLOSE COUNTY ROAD WHEN IT HAPPENED

06/23/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

I FAILED TO CONTROL MY CAR AND NO BODY CAN FIX IT. *TR

06/22/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE PASSENGER'S SIDE FRONT AND REAR DOOR FAILED TO REMAIN SECURELY CLOSED. THE DOORS WERE SECURED USING STRAPS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V210000 (STRUCTURE) HOWEVER, THE FAILURE RECURRED. SCHULTS FORD OF HARMARVILLE LOCATED AT 1300 GULF LAB ROAD, PITTSBURGH, PA 15238, (412)828-2300 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

06/22/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 05/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I HAD MY VEHICLE FOR 6 MONTHS WITHIN THE 6 MONTHS I HAD THE ALTERNATOR, WATER PUMP, 2 COOLANT LEAKS FIXED, SPARK PLUGS, DRIVER SEAT, BATTERY, TIMING BELT, AND NOW A UNDIAGNOSED PROBLEM THAT IS TAKING 2 WEEKS AND IT IS CURRENTLY IN THE SHOP. THESE ALL HAPPENED WHEN IN MOTION. *TR

06/19/2020
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 06/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

ONE OF MY DOORS WOULDN'T SHUT. THE DOOR LATCH WAS STUCK. TOOK TO GARAGE AND THEY FIXED BY PULLING HANDLE AND GETTING MECHANIC TO GO BACK IN. I HEARD THERE MAY BE A RECALL ON THESE LATCHES. THE CAR WAS STATIONARY. *TR

06/19/2020
Components: STEERING
Incident Date: 06/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

POWER STEERING ASSIST FAILED WHILE DRIVING ON FREEWAY AT 70 MPH. *TR

06/17/2020
Components: ENGINE
Incident Date: 06/12/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I PURCHASED MY VEHICLE IN DECEMBER 2018. FORD COMPLETED THE 17S09 RECALL IN AUGUST 2018, WHICH WAS RELATED TO COOLANT SYSTEM ISSUE CAUSING THE ENGINE TO OVERHEAT. THE DAY AFTER I PURCHASED MY CAR IN DECEMBER 2018, THE CAR OVERHEATED AND BROKE DOWN. THE FORD DEALERSHIP WHERE I PURCHASED (HENNESSY FORD IN ATLANTA, GA) TOWED IT BACK AND "REPAIRED" THE ISSUE AGAIN. I'VE CONTINUED TO RECEIVE ERROR MESSAGES ABOUT THE ENGINE COOLANT FOR THE DURATION OF MY TIME IN THE VEHICLE. LAST WEEK ON 6/12/20 I DROVE MY CAR HALF A MILE AND IT BROKE DOWN AGAIN BECAUSE THE ENGINE OVERHEATED. I HAD IT TOWED TO A MECHANIC WHO CONFIRMED THAT IT WAS BECAUSE OF THE COOLANT SYSTEM ISSUE UNDER THE FORD 17S09 RECALL. BECAUSE IT'S BEEN 12 MONTHS SINCE THE REPAIR, FORD IS REFUSING TO FIX THE CAR UNDER THE WARRANTY OF THE RECALL REPAIR PERFORMED IN 2018. AND NOW I AM BEING TOLD THAT IT NEEDS A COMPLETELY NEW ENGINE AT THE TUNE OF $7,000. *TR

06/17/2020
Components: STRUCTURE
Incident Date: 06/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

MAKING A RIGHT TURN INTO MY DRIVEWAY AND THE DRIVER SIDE DOOR FLEW OPEN STRIKING A FENCE. NOW IT WILL NOT SHUT AT ALL.? *TR

06/11/2020
Components: STEERING
Incident Date: 11/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

2013 FORD FUSION, PULLED IN MY DRIVEWAY AND WHEN I WENT BACK TO MY CAR I HAD NO POWER STEERING. I HAD IT CHECKED BY FLOOD FORD OF NARRAGANSETT AND THEY SAID THE STEERING GEAR NEEDS TO BE REPLACED 2132.00 AND I FIXED IT. THE DEALERSHIP SAID THIS WAS THE SAME EXACT THING AS WHAT'S BEING RECALLED. THIS PROBLEM IS EXACTLY WHAT THE CURRENT RECALL IS FOR BUT THEY SAID MY VIN # HAS NOT BEEN RECALLED. WHEN ARE THEY GOING TO INCLUDE THE VIN#'S THAT ARE ACTUALLY AFFECTED BY THIS PROBLEM THEY ARE RECALLING. MY CAR MATCHES THE EXACT INFORMATION OF THE VEHICLES THEY ARE RECALLING.THIS IS EXTREMELY FRUSTRATING BUT NOTHING IS BEING DONE AND I SEE A LOT OF PEOPLE WITH THE SAME PROBLEMS. *TR

06/11/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S DOOR FAILED TO LATCH SECURELY. BOLIVAR FORD (10140 US-64, BOLIVAR, TN 38008), WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

06/11/2020
Components: POWER TRAIN
Incident Date: 06/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

I WAS MOVING MY CAR INTO PARK AS I WAS PULLING INTO MY PARKING SPOT AND THE CAR WENT INTO PARK WITH THE FLOOR SHIFT AND ON THE DASHBOARD BUT THE CAR WAS STILL IN REVERSE. THE FLOOR SHIRT WAS STUCK AND THE CAR WAS ROLLING BACKWARDS SO I PUT THE PARKING BREAK ON. WHEN LOOKING UNDER THE HOOD I NOTICED THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION WAS DETACHED FROM THE TRANSMISSION. THE BUSHING APPEARS TO HAVE BEEN DEGRADED TO THE POINT WHERE IT COULD NOT REATTACH SO I LEFT THE PARKING BREAK ON AND WILL NEED TO TOW THE CAR. I LOOKED IT UP AND BASED ON MY CAR'S MANUFACTURED PLANT, TIMING, AND MODEL THERE WAS A RECALL FOR THIS BUT WHEN I SEARCH MY VIN IT IS NOT COMING UP SO I AM WONDERING IF THIS WAS MISSED. *TR

06/10/2020
Components: STRUCTURE
Incident Date: 06/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

MY VEHICLE HAD THE DOOR LATCH RECALL COMPLETED IN 2015. SINCE THE RECALL WAS COMPLETED I HAVE HAD TO REPLACE THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER DOOR LATCHES. THIS IS A SAFETY CONCERN BECAUSE I FEEL LIKE THE REPLACEMENT PARTS WERE NO BETTER THAN THE ORIGINAL AND FORD WILL NOT DO ANYTHING. THE DOOR WILL NOT LATCH AND CAUSES A SAFETY HAZARD BY NOT LATCHING CLOSED WHILE VEHICLE IS IN MOTION. FORD CUSTOMER SERVICE SAID THEY ARE NOT RESPONSIBLE IF PROBLEM HAPPENS 12 MONTHS AFTER RECALL WORK WAS COMPLETED. ANY REPAIRS HAS TO BE AT MY EXPENSE AND DIAGNOSTIC HAS TO BE PAID BY ME BECAUSE IT IS A LABOR CHARGE. SO I WILL HAVE TO PAY FOR DIAGNOSTIC PLUS TO REPAIR PART BECAUSE OVER 12 MONTHS AGO RECALL REPLACEMENT WAS COMPLETED. REPLACEMENT PARTS ARE DOING THE SAME THING AS ORIGINAL PART WAS. *TR

06/10/2020
Components: ENGINE AND ENGINE COOLING,ENGINE
Incident Date: 06/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT AN UNKNOWN SPEED, THE COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DUNCAN FORD LINCOLN (125 US-460 BUS, BLACKSBURG, VA 24060) WHERE THE MECHANIC DISCOVERED THE COOLANT LEAK CAUSED A BLOWN HEAD GASKET. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.*DT *BF*DT*JB*JB *TR

06/08/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

TL* THE CONTACT 2013 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE FRONT DOOR NEEDED TO BE REMOVED TO REPAIR THE DOOR LATCHING MECHANISM. AN UNKNOW DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

06/08/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU3DR******
Summary

TL* THE CONTACT CALLED ON BEHALF OF HER GRANDSON WHO OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR OPENED WHILE DRIVING. THE CONTACT ALSO STATED THE HORN STARTED TO HONK INDEPENDENTLY. THE DRIVER ATTEMPTED TO CLOSED THE DOOR HOWEVER, THE DOOR FAILED TO LATCH SECURELY. THE CONTACT USED A ROPE AND SECURED THE DOOR. THE VEHICLE WAS TAKEN TO SPRADLEY BARR FORD LINCOLN GREELEY (4901 W 29TH ST, GREELEY, CO 80634), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WAS NO RECALL ON THE VEHICLE FOR THE DOOR LATCHES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE RECALL REPAIR FAILED TO STOP THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL REPAIR WAS A ONE-TIME FREE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

06/05/2020
Components: STEERING
Incident Date: 05/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT WAS QUOTED $1,877 TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO ROBBERSON FORD (2100 NE 3RD ST, BEND, OR 97701, (541)382-4521, TO BE REPAIRED WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

06/04/2020
Components: SEAT BELTS
Incident Date: 05/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE DRIVER'S SEAT BELT FAILED TO RETRACT INTERMITTENTLY. THE VEHICLE WAS TAKEN TO NORTHGATE FORD (8910 COLERAIN AVE, CINCINNATI, OH 45251) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SEAT BELT PRETENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

05/26/2020
Components: STRUCTURE
Incident Date: 05/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

THE PASSENGER SIDE FRONT DOOR WILL NOT LATCH CLOSED, EVEN WHEN LOCKED. WHEN THE DOOR IS PUSHED CLOSED, IT BOUNCES BACK AT THE CLOSER AND WILL NOT CLOSE AT ALL. THERE WAS NOTHING IMPEDING THE DOOR TO CLOSE, IT SUDDENLY STOPPED WORKING. THE INITIAL ISSUE HAPPENED WHEN THE CAR WAS STATIONARY, BUT WILL FLY OPEN WHEN CAR IS IN MOTION, ESPECIALLY WHEN TURNING. WE HAD TO ACTIVELY HOLD IT CLOSED TO DRIVE IT TO THE SERVICE CENTER. THIS VEHICLE WAS PREVIOUSLY SERVICED UNDER THE 2017 DOOR LATCH RECALL IN MAY 2019, AND THE REPAIR DIDN'T LAST A YEAR. *TR

05/21/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 04/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER'S SIDE DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

05/20/2020
Components: ENGINE
Incident Date: 05/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

COOLANT BREACH, LEAKING INTO #4 CYLINDER LOW MILEAGE ON CAR 22,657, ENGINE NEEDS TO BE REPLACED. *TR

05/18/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

INTERMITTENTLY THE VEHICLE WOULD IDLE ROUGH AFTER FILLING GAS TANK. ALSO AFTER A 30 MIN OR SO DRIVE IT WOULD STALL AFTER EXITING THE FREEWAY AND THEN BE VERY DIFFICULT TO RESTART AND IDLE VERY ROUGH. IT WOULD ALSO MAKE A POPPING NOISE THAT WOULD COME FROM THE GAS TANK. *TR

05/16/2020
Components: ENGINE
Incident Date: 05/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

ENGINE CONTINUOUSLY USES COOLANT. IT NEEDS A NEW HEADGASKET KIT TO FIX THE ISSUE.IT IS CONTINUING TO GET WORSE. *TR

05/09/2020
Components: STEERING
Incident Date: 04/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

I JUST DRIVING IN MY POWER STEERING JUST CAME ON I BROUGHT IT TO GET LOOKED AT IT WENT OFF AND CAME BACK ON AFTER A COUPLE OF WEEKS I WAS ON THE HIGHWAY WHEN IT HAPPENED. *TR

05/08/2020
Components: POWER TRAIN
Incident Date: 05/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A PARKING LOT, WHEN HER BOYFRIEND WAS UNABLE TO SHIFT THE GEAR SHIFTER OUT OF PARK. THE VEHICLE WAS NOT DRIVABLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,660.

05/04/2020
Components: STEERING
Incident Date: 04/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

THE BOLT HOLDING THE STEERING WHEEL TO THE COLUMN LOOSENED UP CAUSING THE WHEEL TO BECOME LOOSE AND WOBBLE CAUSING PLAY IN THE STEERING. IT LOOSENED GRADUALLY OVER TIME.

05/01/2020
Components: UNKNOWN OR OTHER
Incident Date: 04/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

SHIFT CABLE MY CAR STAKE ON R AND NOT RUNNING

04/29/2020
Components: STEERING
Incident Date: 04/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO TIM SHORT FORD (109 ROCKWOOD LN, HAZARD, KY 41701) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON 5-11-20. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,145.*DT CONSUMER STATED VIN NOT INCLUDED IN RECALL. *JB

04/26/2020
Components: STRUCTURE
Incident Date: 04/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY DOOR WONT LATCH AND COMES OPEN WHEN DRIVING. IT IS A SEVERE SAFETY ISSUE AND NEEDS TO BE FIXED AND I FEEL THAT THE MANUFACTURERS SHOULD BE HELD ACCOUNTABLE. I WAS DRIVING WITH SOMEONE WHEN THE DOOR CAME OPEN AND WHEN WE TRIED SHUTTING IT WE NOTICED IT OPENS AND JUST WONT SHUT NO MATTER WHAT YOU DO.

04/24/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

MY FORD FUSION WAS IN MOTION WHEN I NOTICED A STRONG SMELL OF GASOLINE FROM THE FRONT OF MY VEHICLE. UPON INSPECTION I NOTICED THAT MY FUEL LEVELS WERE DECREASING RAPIDLY, MY CAR WAS NOT GOING FORWARD, AND WHEN I LOOKED UNDER THE CAR; ALL OF GAS WAS LEAKING FROM THE FRONT OF THE VEHICLE. I SEE THAT MY MAKE AND MODEL WAS RECALLED FOR THIS SPECIFIC ISSUE (FORD'S RECALL CAMPAIGN NUMBER IS 13S04) BUT MY VIN IS NOT LISTED FOR THAT RECALL BUT IT SEEMS TO BE THE EXACT SAME ISSUE STATED IN RECALL NUMBER 13S04.

04/21/2020
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 70 MPH THE INDICATOR LIGHT INDICATED THAT THE TRANSMISSION WAS IN PARK WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE LOST POWER AND SHUT OFF. THE DEALER DIAGNOSED THAT THE PROBLEM WAS CAUSED BY A DEFECTIVE PURGE VALVE. THE CONTACT WAS ABLE TO PULL OVER AND USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART AND THE CONTACT DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE D & D MOTORS, INC. (13655 E WADE HAMPTON BLVD, GREER, SC 29651) AND THEY PERFORMED A DIAGNOSTIC TEST. THEY ADVISED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER CONFIRMED NO RECALLS AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

04/20/2020
Components: ELECTRICAL SYSTEM
Incident Date: 04/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

MY FORD FUSION HAS HAD A CONSISTENT ELECTRICAL PROBLEM THAT AFFECTS MANY ASPECTS OF THE VEHICLE. TO START, I WILL RECEIVE A MESSAGE ON THE DASHBOARD THAT READS 'TEMPORARILY LOST CONNECTION WITH THE CLIMATE CONTROL'. THIS LEADS ME TO NOT HAVING ANY CONTROL OF TEMPERATURE, SEAT WARMERS, AC, ETC. I HAVE ALSO LOST THE CONTROL OF OPENING OR CLOSING THE BOTH WINDOWS ON THE PASSENGER SIDE. THIS HAS FORCED ME TO KEEP THE WINDOW OPEN OVERNIGHT. I AM WORRIED ABOUT ANYONE GETTING INTO MY VEHICLE OR POTENTIALLY STEALING IT. I'M TIRED OF THIS POSSIBLE SHORTAGE THAT IS HAPPENING AND I HAVE READ MANY OTHER'S COMPLAINTS ABOUT THE SAME ISSUES.

04/20/2020
Components: ENGINE
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

AFTER MY COOLING SYSTEM RECALL WAS REPAIRED, I KEPT HAVING TO ADD COOLANT TO THE SYSTEM. I REPORTED THIS TO FORD AND WENT BACK FOR THEM TO CHECK IT. I WAS TOLD IT WASN'T ANY LEAKS. SO A YEAR LATER I AM STILL ADDING COOLANT WHEN IT GETS LOW. I FILLED UP THE COOLANT ON A WEDNESDAY. ON SATURDAY AT ABOUT 2 AM I CAME OUT AND SAW SOMETHING HAD LEAKED ON THE GROUND, I THOUGH IT WAS WATER BECAUSE I HAD THE AIR ON. I STARTED DRIVING HOME ON A CITY STREET AND MY CAR SUDDENLY SPIKES TO OVERHEATS AND STALLS OUT. I PULLED OVER AND WAITED AND THEN ADDED SOME COOLANT. WHEN I POURED IT IN THE RESERVOIR IT LEAKED OUT RIGHT ON THE GROUND LIKE THE RESERVOIR HAD A CRACK IN IT. I HAD THE CAR TOWED TO MY HOME AND HAD A MECHANIC COME AND LOOK AT IT. HE TOOK THE RESERVOIR OUT AND FILLED IT WITH WATER. IT DIDN'T HAVE A CRACK. HE THEN DID MORE INVESTIGATING AND FOUND THAT THE WATER PUMP WENT BAD NEEDED TO BE REPLACED. I HAD THE CAR TOWED TO THE FORD DEALER, THINKING MY EXTENDED WARRANTY WAS STILL IN PLACE. ONCE TOWED THE FORD DEALER SAID THAT I WAS 836 MILES OVER THE EXTENDED WARRANTY AND WOULD HAVE TO PAY $1460.00 FOR THE REPAIR. NEEDLESS TO SAY I DIDN'T HAVE THE REPAIR DONE. I ASKED THE DEALER IF THE COOLANT RECALL WOULD HAVE ANYTHING TO DO WITH THE WATER PUMP GOING BAD. THEY SAID IT WAS ALL CONNECTED BUT NOT PART OF THE RECALL. I ASKED EVEN THOUGH I WAS HAVING AN ISSUE WITH THE COOLANT SINCE THE RECALL WAS DONE. AND THEY SAID YES, FORD DID NOT HAVE THE WATER PUMP AS PART OF ANY RECALL.

04/20/2020
Components: STEERING
Incident Date: 04/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE HILL ASSIST, ABS, TRACTION CONTROL AND TRACTION OFF WARNING LIGHTS WERE ILLUMINATED. KENNY ROSS FORD SOUTH (3200 LIBRARY RD, CASTLE SHANNON, PA 15234), WAS CONTACTED AND INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 84,000.

04/16/2020
Components: UNKNOWN OR OTHER
Incident Date: 04/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

RECALL 15S16 WAS PERFORMED ON APRIL 24, 2018 TO FIX A DOOR LATCH WHICH HAD NOT MALFUNCTIONED YET. LAST WEEK IT ACTUALLY HAPPENED IN A GROCERY STORE PARKING LOT AS I WAS DRIVING. PASSENGER DOOR OPENED WHILE IN MOTION AND WOULD NOT LATCH. HAD TO TIE IT SHUT WITH A ROPE. TOOK IT FOR REPAIR YESTERDAY AND WAS INFORMED IT WAS MORE THAN A YEAR SO THE LATCH PART WAS NO LONGER UNDER WARRANTY AND I WAS CHARGED $448 TO FIX THE ISSUE. I FEEL FORD SHOULD HAVE FIXED THIS FOR FREE SINCE IT WAS OBVIOUSLY FIXED WITH A FAULTY PART 2 YEARS AGO OR IT WOULDNT HAVE HAPPENED. I HAVE CONTACTED THEM BUT HAVE NOT RECEIVED ANY HELP IN BEING REIMBURSED. I SEE ANOTHER RECALL HAPPENED THIS YEAR FOR THIS SAME THING BUT ONLY GOES BACK TO 2014 AND I HAVE A 2013.

04/14/2020
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE VEHICLE STARTED TO REVERSE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO STAMFORD LINCOLN (212 MAGEE AVE, STAMFORD, CT 06902), HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580), WHERE THE MECHANIC WAS ALSO UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO STAMFORD LINCOLN AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE VEHICLE WAS TOWED TO BE REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE PLANETARY GEAR NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

04/13/2020
Components: ELECTRICAL SYSTEM
Incident Date: 06/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

THE BATTERY DIES AFTER THE CAR IS OFF AND PARKED FOR 1-2 DAYS. I HAVE REPLACED THE BATTERY TWICE IN 2 YEARS AND HAVE THE SAME PROBLEM. IT IS A DEFECT WITH SYNC WITH MY FORD MODULE. ONCE DUE TO THIS THE CAR DIED WHILE DRIVING AND I AM AFRAID IT COULD HAPPEN AGAIN. MANY OTHER OWNERS HAVE THE VERY SAME PROBLEM AND FORD AND THE FORD DEALERSHIP PRETENDS THEY DO NOT KNOW WHAT I'M TALKING ABOUT AND ACT AS IF IT IS NOT A SAFETY ISSUE. THIS SHOULD BE A RECALL. I AM STILL MAKING PAYMENTS FOR THIS CAR AND I HAVE TO GET IT CHARGED EVERY DAY AND DUE TO THE PANDEMIC THIS HAS CAUSED EXTREME HARDSHIP, WHEN IT IS MORE IMPORTANT TO HAVE A RELIABLE CAR. I HAVE CHARGED THE BATTERY OVER 30 TIMES. THE CAR GOES DARK AND UNABLE TO OPEN THE CAR WITH THE REMOTE AND HAVE TO USE THE KEY UNDER THE DOOR HANDLE. PLEASE HELP, I DO NOT HAVE THE MONEY TO PAY FORD FOR A DEFECT THAT THEY CAUSED IN THE MODULE THAT DRAINS THE BATTERY. *JS

04/07/2020
Components: ENGINE
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I PURCHASED MY 2013 FORD FUSION FROM FAMILY AUTO OF BEREA. MY TOTAL PURCHASE PRICE WAS OVER $13,000 WHICH I AGREED TO PAY IN WEEKLY INSTALLMENTS OF $115. THE ENGINE HAD APPROXIMATELY 130,000 MILES ON IT. I DECIDED ON THE FORD FUSION BASED ON YEARS OF WATCHING MY FATHER AND GRANDPARENTS REPEATEDLY BUY FORD VEHICLES. SOME BRAND NEW, SOME USED. THEY ALL GAVE POSITIVE FEEDBACK CONCERNING THEIR VEHICLES. THEY HIGHLY RECOMMENDED THAT I PURCHASE A FORD AS WELL. I TRUSTED THEM AND I TRUSTED FORD. AFTER ALL, FORD HAD BEEN MAKING QUALITY VEHICLES SINCE THE PRODUCTION OF THE T MODEL IN 1908. I WAS DRIVING MY 2013 FORD FUSION TRAVELING ON 385 SOUTH IN GREENVILLE, SC. I WAS GOING APPROXIMATELY 60 MILES AN HOUR IN THE FAR LEFT LANE WITH MY 6 YEAR OLD, SON AND 8 YEAR OLD, DAUGHTER IN THE BACK SEAT. WITHOUT WARNING, MY ENGINE STALLED. I WAS UNABLE TO MAINTAIN MY SPEED OR ACCELERATE. I PROCEEDED TO USE MY RIGHT TURN SIGNAL TO TRY TO GET TO THE EMERGENCY LANE. CARS WERE FLYING BY US SWITCHING LANES TO DODGE US. AT ANY MOMENT, ANOTHER VEHICLE COULD'VE COLLIDED WITH MY VEHICLE AND WOULD HAVE LIKELY ENDED WITH A FATALITY. I MANAGED TO MAKE IT SAFELY TO THE EMERGENCY LANE WHERE I CALLED ROADSIDE ASSISTANCE AND HAD MY CAR TOWED TO MY HOME. I NOTIFIED FAMILY AUTO OF BEREA AND THEY ARRANGED FOR AN INSPECTION OF MY VEHICLE WHICH ULTIMATELY REVEALED THAT MY ENGINE NEEDED REPLACEMENT. THE TOTAL AMOUNT FOR THE REPLACEMENT WOULD HAVE TOTALED OVER $2500 OUT OF POCKET BUT I HAD PURCHASED AN EXTENDED WARRANTY WITH THE DEALERSHIP. I MISSED 4 DAYS OF WORK DUE TO THEM HAVING TO REPLACE THE ENGINE IN ADDITION TO FEARING FOR MY CHILDREN'S SAFETY BC YOUR VEHICLE DIDN'T HOLD UP TO THE STANDARDS AND QUALITY I THOUGHT FORD WAS KNOWN FOR. *TR

04/02/2020
Components: STEERING
Incident Date: 04/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I GO TO START MY CAR THIS MORNING TO GO TO WORK AND A STEERING ASSIST FAULT LIGHT COMES ON , CAN'T MOVE STEERING WHEEL AT ALL . I JUST DROVE IT 2 DAYS AGO . NO SIGNS OR ANY WARNINGS THAT ANYTHING HAD BEEN GOING WRONG. I SEE THERE ARE RECALLS ON THIS BUT NOT FOR MINE CAR ACCORDING TO THE VIN

03/31/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

MY CAR IDLES ROUGHLY, AND HAS STALLED WHILE DRIVING. IT HAS NO OUTSTANDING RECALLS, AND STILL HAPPENED. A FEW MONTHS AGO IT WAS HAPPENING, AND ON MY WAY TO A REPAIR SHOP, OVERHEATED, AND DID OVER $700 WORTH OF DAMAGE. NOW, A FEW MONTHS LATER, IT'S GOT A ROUGH IDLE AND STALLED ON ME YESTERDAY AS WELL. I WAS SLOWING DOWN TO TAKE AN EXIT, BUT TOOK THE EXIT WITH NO POWER. RESTARTED THE CAR AND WAS ABLE TO DRIVE IT HOME.

03/30/2020
Components: ENGINE
Incident Date: 01/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOM WOOD FORD LOCATED AT (3130 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 3. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.*DT*JB

03/28/2020
Components: ENGINE
Incident Date: 03/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

CHECK ENGINE LIGHT CAME ON AND CAR GAVE ME WARNING THAT COOLANT SYSTEM WAS OVERHEATING, THEN CAR STARTED TO AUTO SLOW DOWN UNTIL A COMPLETE STOP ON A PUBLIC ROADWAY. CHECK ENGINE CODE CAME BACK FOR CYLINDER MISFIRE. HAD SPARK PLUGS AND COIL CHANGED BY MECHANIC, AS WELL AS REFILLED ENGINE COOLANT. NEXT DAY, TURN CAR ON AND WHITE SMOKE BILLOWS OUT OF EXHAUST AND ENGINE SHUDDERS, THEN DIES, LEADING ME TO BELIEVE THERE IS A COOLANT LEAK IN THE CYLINDERS. TOOK IT BACK TO MECHANIC AND THEY SAID THEY COULD NOT FIND AN EXTERIOR COOLANT LEAK AFTER RUNNING TESTS. NEXT DAY, COOLANT LEVEL DROPS BELOW MINIMUM AFTER BEING FULL THE DAY BEFORE. AFTER DOING RESEARCH, THERE IS LIKELY AN INTERIOR ENGINE COOLANT LEAK.

03/21/2020
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 03/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

WHILE DRIVING THE VEHICLE ON A MAIN CITY STREET (STRAIGHT AWAY) THE ELECTRONIC STABILITY SYSTEM LIGHTS CAME ON ALONG WITH THE ABS LIGHT AND THE VEHICLE PROCEEDED TO TRY AND STOP ON ITS OWN WITHOUT ME APPLYING PRESSURE TO THE BRAKES. IT HAS DONE THIS MULTIPLE TIMES AND I HAVE ALREADY CONTACTED THE NEAREST FORD DEALERSHIP. I HAVE 2 SMALL CHILDREN AND I AM IN FEAR OF DRIVING MY VEHICLE.

03/13/2020
Components: POWER TRAIN
Incident Date: 03/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING WITH THE GEAR SHIFT LEVER IN THE DRIVE POSITION, THE GEAR SHIFT INDICATOR STARTED TO SHIFT BETWEEN GEARS. THE CONTACT PULLED OVER AND THE TRANSMISSION CEASED IN GEAR. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE AND THEN TO KINGS FORD LOCATED AT (9555 KINGS AUTO MALL RD, CINCINNATI, OH 45249 (855) 850-6175) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

03/10/2020
Components: ENGINE
Incident Date: 03/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

COOLANT LEAK FROM FREEZE OUT PLUG CAUSING CAR TO OVERHEAT FIRST ENGINE LIGHT FLASHED CAUSING A P0304 CODE THEN SMELLED COOLANT AND STARTED OVERHEATING

02/29/2020
Components: SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 06/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

WHILE IN MOTION AND TRYING TO COME TO A STOP THE ABS LIGHT CAME ON AND BRAKES WENT COMPLETELY TO THE FLOOR AND BARELY STOPPED THE CAR. IT'S NOW STUCK THAT WAY. ABS LIGHTS ALWAYS ON AND BRAKES ARE SPONGY. ALSO FUEL PUMP WHINES LOUDLY WHILE CAR WAS DRIVING AND CAR DIES WHILE DRIVING DOWN THE ROAD AND NOW WON'T ACCELERATE GOING UPHILL. THIS HAS HAPPENED ON MANY OCCASIONS AND NOW IT STUCK HAVING NO POWER UPHILL OR WHEN TRYING TO ACCELERATE

02/28/2020
Components: ENGINE
Incident Date: 02/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

AFTER NOT BEING STARTED FOR A WHILE, CAR WILL START TO SHUDDER, THEN WILL COMPLETELY SHUT OFF. WHEN YOU RESTART THE CAR IT WORKS. IT ONLY WORKS UNTIL YOU GET TO YOUR DESTINATION AND LET IT SIT FOR 15-20 MINS AND THEN YOU TRY TO START IT AGAIN AND IT DOES THE SAME THING. CAR WOULD DIE WHEN CAR IS STAIONARY AND WHILE IN MOTION. I HAD BATTERY CHECKED AND IT IS GOOD. HAD FUEL PRESSURE SENSOR ON THE RAIL CHANGED AND IT IS STILL DOING THE SAME THING. I SEARCHED ONLINE AND THERE HAVE BEEN MANY COMPLAINTS OF THE 2013 FORD FUSIONS HAVING THE SAME PROBLEM.

02/25/2020
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 10 TO 15 MPH THE RPM DROPPED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED TO START AFTER REFUELING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED BUT WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

02/24/2020
Components: SERVICE BRAKES
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL, DEPRESSED THE BRAKE PEDAL AND WAS ABLE TO SLOW THE VEHICLE TO A STOP. THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TOWED TO BIRD KULTGEN FORD (1701 W LOOP 340, WACO, TX 76712) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE VACUUM PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, SEVERAL YEARS LATER WHILE DRIVING AT 75 MPH, THE FAILURE RECURRED. THE CONTACT ACTIVATED THE HAZZARD LIGHT WHILE HONKING THE HORN TO NOTIFY OTHER VEHICLE OWNERS OF AN ISSUE. THE CONTACT DROVE THE VEHICLE AROUND A HOSPITAL PARKING LOT UNTIL THE VEHICLE SLOWLY LOST MOTIVE POWER. THE VEHICLE TOWED BACK TO THE SAME DEALER WHERE THE VEHICLE WAS AGAIN DIAGNOSED WITH A DEFECTIVE VACUUM PUMP. THE VEHICLE WAS REPAIRED HOWEVER, UPON THE CONTACT TAKING POSSESSION OF THE VEHICLE, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

02/23/2020
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

I WAS DRIVING DOWNHILL ON FREEWAY RUNNING APPROX 70 MPH WHEN THE STEERING WHEEL JUST WENT STIFF. POWER STEERING JUST SHUT OFF WITHOUT ANY WARNING. I MANAGED TO GET OFF AT THE FOLLOWING EXIT . THEN WHEN I CAME TO A FULL STOP I HAD TO FORCE THE STEERING TO TURN. THE WARNING LIGHT FOR STEERING PROBLEM CAME ON AFTER I SHUT OFF VEHICLE AND RESTARTED. I HAD THE CAR DIAGNOSED AND MECHANIC SAID THAT THE STEERING GEAR NEEDED TO BE REPLACED AND DAMAGES DID NOT LOOK LIKE IT WAS CAUSED BY NORMAL DRIVING. ESTIMATED COSTS 2500.00. I CHECKED THE RECENT RECALLS AND NHTSA CAMPAIGN NUMBER: 19V632000 IT FITS THE DESCRIPTION BUT FORD ADVISED THAT VIN# WAS NOT PART OF THE RECALL AND IT MOST OF VEHICLES WERE IN THE EAST COAST. I TOLD THEM THAT MY CAR CAME FROM THE EAST COAST (MN) .

02/21/2020
Components: SERVICE BRAKES
Incident Date: 11/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40MPH THE VEHICLE RODE OVER BUMP IN THE ROADWAY, THE BRAKE PEDAL WAS DEPRESSED TO FAILED TO EFFECTIVELY STOP THE VEHICLE. THE CONTACT STATED THAT A LOW HYDRAULIC FLUID BRAKE FAILURE WARNING LIGHT WAS DISPLAYED. THE PARKING BRAKE WAS ACTIVATED AND THE CONTACT WAS ABLE TO SLOW THE VEHICLE. UPON INSPECTING THE VEHICLE, THE CONTACT BECAME AWARE THAT THE HYDRAULIC BRAKE LINES FRACTURED AND LEAKED THE BRAKE FLUID FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO COUNTRY FORD LOCATED 95 GOODMAN ROAD EAST SOUTHAVEN, MS 38671, (662)-349-4300. THE CONTACT STATED THAT THE BRAKE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 50,000.

02/20/2020
Components: POWER TRAIN,VISIBILITY/WIPER
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS WERE EXTREMELY DIM WHICH CAUSED A DRIVING HAZZARD AT NIGHT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V553000 (EXTERIOR LIGHTING). ADDITIONALLY, UPON START UP ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE SERVICE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURES BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

02/17/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

CONSTANTLY GETTING A MESSAGE ON DASH "POWER STEERING ASSIST FAULT". OCCASIONALLY A MESSAGE ABOUT TRANSMISSION COMES UP BUT TOO QUICK TO READ. SEE THAT FORD HAS DONE A RECALL ON BOTH OF THESE ITEMS BUT HAVEN'T ACTUALLY ISSUED IT YET. MY VIN IS NOT SHOWING AS ONE AFFECTED DESPITE GETTING THESE MESSAGES. I AM HEARING SOME SORT OF NOISE THAT WE CAN NOT IDENTIFY AND WORRY IT IS SOMETHING WITH EITHER ONE OF THESE ISSUES. HARD TO DESCRIBE THE NOISE BUT REPLACED BRAKES AND ROTORS THINKING IT COULD BE THAT BUT THE NOISE IS STILL THERE. WORRIED THIS COULD CAUSE A ACCIDENT. NOT SURE WHY FORD DOES A RECALL BUT DOESN'T SEND IT OUT WHEN IT IS A KNOWN PROBLEM. USUALLY HEAR THE NOISE WHILE SLOWING. MESSAGE ON DASH IS RANDOM BUT ALWAYS WHILE VEHICLE IS IN MOTION. DOESN'T STAY ON LONG AND HAPPENS AT LEAST 1-2 A WEEK. STARTED BACK IN DECEMBER 2019

02/16/2020
Components: STEERING
Incident Date: 02/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

2013 FORD FUSION. I WAS DRIVING DOWNHILL ON FREEWAY WHEN POWER STEERING JUST STIFFENED UP . I MANAGE TO GET OFF AT NEXT EXIT . AFTER I PARKED, SHUT OFF, THEN RESTARTED VEHICLE THE WARNING LIGHT CAME ON. I HAD IT CHECKED BY MECHANIC AND THEY SAID THE STEERING GEAR NEEDS TO BE REPLACED 2500.00 THIS PROBLEM IS EXACTLY WHAT THE CURRENT RECALL IS FOR BUT THEY SAID MY VIN # HAS NOT BEEN RECALLED. WHEN ARE THEY GOING TO INCLUDE THE VIN#'S THAT ARE ACTUALLY AFFECTED BY THIS PROBLEM THEY ARE RECALLING. MY CAR MATCHES THE EXACT INFORMATION OF THE VEHICLES THEY ARE RECALLING.

02/15/2020
Components: STEERING
Incident Date: 02/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

RANDOMLY RECEIVING POWER STEERING ASSIST FAULT AND STEERING/CAR PULLS TO SIDE SOMETIMES WHEN GOING OVER BUMPS.

02/15/2020
Components: STRUCTURE
Incident Date: 02/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

DRIVING AND DOOR SWUNG OPEN ON THE ONE EXPRESS WAY ALMOST KILLED ME IF I DIDN'T HAVE MY SEAT BELT ON.

02/14/2020
Components: POWER TRAIN
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

CHECK ENGINE LIGHT CAME ON. CODES INDICATED A TRANSMISSION CLUTCH ISSUE. ONLINE RESEARCHING REVEALED THIS TO BE A FREQUENT ISSUE WITH MT VEHICLE TYPE. PROBLEM CONSISTANTLY OCCURS WHEN TRANSMISSION KICKS INTO PASSING GEAR OR ON PROLONGED TRIPS (30 MINUTES TO AND 1 HOUR OF DRIVING TIME) USING CRUISE CONTROL. THIS BEGAN OCCURRING AROUND NOVEMBER 15TH AND STILL OCCURS IF I DRIVE MORE THAN 30 MINUTES. CHECK ENGINE LIGHT RESETS AFTER THE CAR SITS UNUSED FOR A DAY OR TWO.

02/14/2020
Components: POWER TRAIN
Incident Date: 10/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO SHIFT CABLE BUSHING SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS DUE TO THE RECALL. *JS

02/05/2020
Components: STEERING
Incident Date: 02/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING RACK. THE VEHICLE WAS TAKEN TO JACK DEMMER FORD, INC.37300 MICHIGAN AVE, WAYNE, MI 48184 WHERE IT WAS DIAGNOSED THAT THE WHOLE STEERING RACK NEEDED TO BE REPLACED DUE TO THE ELECTRIC STEERING RACK MOTOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING), 13V232000 (STEERING), NOR 19V632000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

02/03/2020
Components: ENGINE
Incident Date: 02/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

FOR ABOUT A MONTH NOW MY COOLANT HAS BEEN DROPPING IN THE RESERVOIR ABOUT EVERY 2 WEEKS. I HAD THE OIL CHANGED TODAY AND ASKED THE DEALERSHIP TO CHECK AND SEE WHAT THE PROBLEM IS. THEY INFORMED ME IT WAS LEAKING AROUND THE THERMOSTAT HOUSING. THIS IS IN DIRECT RELATION TO THE RECALLS BUT OF COURSE THEY SAY MINE IS NOT PART OF THE RECALL. I WONDER WHAT FORD WILL THINK IF IT CATCHES FIRE AND I'M INJURED AND MY CHILDREN SUE THEM! PLEASE HELP I'M ON DISABILITY AND CAN'T AFFORD THE $450 THE DEALER WANTS TO FIX IT.

02/03/2020
Components: SEAT BELTS
Incident Date: 02/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

I PUT THE REAR DRIVER SIDE REAR SEATS DOWN (THE 60 OF THE 60/40 REAR SEATS) AND THE SEAT WILL NOT COME BACK UP. THE MIDDLE SEATBELT IS LOCKED IN POSITION MAKING PUTTING THE SEAT UP IMPOSSIBLE. THE VEHICLE WAS STATIONARY ON A LEVEL SURFACE.

01/28/2020
Components: ENGINE
Incident Date: 01/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE CHECK ENGINE WARNING INDICATOR FLASHED INTERMITTENTLY, THEN THE VEHICLE VIBRATED ABNORMALLY AND STALLED. THE VEHICLE WAS TAKEN TO FORD LINCOLN QUEENS SERVICE, 92-12 173RD ST, JAMAICA, JAMAICA, NY 11435, WHERE IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE FAILURE WAS CAUSED BY COOLANT LEAKING IN TO THE ENGINE WHICH CAUSED THE ENGINE BLOCK TO FRACTURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED BY THE SAME DEALER FORD LINCOLN QUEENS SERVICE, 92-12 173RD ST, JAMAICA, JAMAICA, NY 11435, UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

01/28/2020
Components: ENGINE
Incident Date: 12/30/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING 40 MPH, THERE WAS AN ODOR OF BURNING WIRES THAT WAS EMITTED THROUGH THE VEHICLE VENT. THE DRIVER COASTED TO THE SIDE OF THE ROAD, POP THE VEHICLE HOOD AND NOTICED SMOKE AND FLAME WAS COMING FROM THE ENGINE COMPARTMENT. A PERSON CAME AND EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ALSO EXTINGUISHED THE FIRE AND FILE A REPORT. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TOW YARD AND THEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED AND INFORMED THE CONTACT THAT THE WATER PUMP, THE HEADS CRACK DUE TO THE EXTREME HEAT THAT SPILL OUT OIL WHICH CAUSE THE FIRE. THE WATER PUMP THE PULLEY AND HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

01/22/2020
Components: STEERING,SEAT BELTS,FUEL/PROPULSION SYSTEM
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE STEERING WHEEL IS GETTING STUCK IT FEELSLIKE WHICH MADE ME RIN OFF ROAD I ALSO HAD TO CUT SEAT BELT ON BACK SEAT CAUSE IT WOULDNT RAISE UP. ALSO FUEL PUMP IS GOING OUT AND THIS IS NOT RIGHT.

01/22/2020
Components: STEERING
Incident Date: 01/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE MESSAGE 'STEERING ASSIST FAILURE' HAD DISPLAYED AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 43,000.

01/21/2020
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/19/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

I HAVE HAD 2 DOOR LATCH FAILURES ON MY VEHICLE WITHIN 7 MONTHS OF EACH OTHER. THE FIRST ONE WAS MY DRIVER DOOR, 2ND FAILURE WAS MY REAR PASSENGER DOOR. I CONTACTED FORD MOTOR CORPORATION, AND THEY ADVISED ME THESE WERE SUPPOSEDLY ALREADY FIXED UNDER THE RECALL THAT THE VEHICLE PREVIOUS HAD. THE FIRST DOOR LATCH FAILED ON 07/06/2019, THE 2ND FAILURE HAPPENED ON 1/19/2020. THE FAILURE HAS CAUSED THE DOORS OPEN AND NOT LATCH CLOSE EVEN WHEN THE VEHICLE IS IN MOTION. I HAVE HAD TO PAY FOR BOTH OF THESE REPAIRS OUT OF POCKET WHEN IT IS CLEARLY A SAFETY ISSUE. MY REAR PASSENGER DOOR IS RARELY USED, I DO NOT HAVE CHILDREN AND I DO NOT OPEN THAT DOOR OFTEN. MY DRIVER DOOR OPENED ON ME WHEN I WAS GOING AROUND A CORNER AT 45 MPH, AND THE REAR PASSENGER DOOR OPENED ON ME AS I WAS PARKING IN A SPOT GOING ABOUT 3 MPH. FORD ADVISED ME THEY WILL LOOK INTO THIS - BUT THIS CAUSES UNEXPECTED FINANCIAL STRAINS FOR THE REPAIRS, AND MAKES ME CONCERNED ABOUT THE OTHER 2 DOORS IN MY VEHICLE THAT ARE NOT RECENTLY REPAIRED.*DT *DL

01/19/2020
Components: POWER TRAIN
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

WHILE DRIVING AND SOMETIMES WHEN THE VEHICLE IS CHANGING GEARS IT SHIFTS EXTREMELY HARD. HAS DONE THIS SINCE THAT CAR WAS BOUGHT. BROUGHT TO THE ATTENTION OF THE FORD DEALERSHIP WHERE IT WAS PURCHASED BUT THEY SAY NOTHING IS WRONG EVEN ONCE TRANSMISSION REPAIRS HAD TO BE DONE BECAUSE OF THE ISSUE THEY STILL CLAIM NO FAULT.

01/19/2020
Components: STEERING
Incident Date: 01/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

WHILE TURNING ONTO MY STREET, TO GO HOME, THE STEERING WHEEL LOCKED UP AND A MESSAGE POPPED UP SAYING STEERING POWER ASSIST FAULT.

01/18/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

I TRY MAKE THIS COMPLAINT TWICE NOW AN GIVES A ERROR THIS IS SERIOUS MY CAR IS BEING STALLED ON HIGHWAY DUE TO PURGE VALVE AN TODAY THE CAR IS MAKING A NOISE FROM THE GAS TANK FROM WHAT I'M TOLD MY CAR TURNED OFF BECAUSE OF THIS PURGE VALVE ME AN MY KIDS COULD HAVE BEEN HURT I'M NOT THE ONLY ONE WHO THINKS THIS SHOULD HAVE BEEN INVESTIGATED ALONG TIME AGO PEOPLE HAVE MADE COMPLAINTS ONLINE ABOUT THE SAME ISSUE I'M HAVING !! I JUST REPLACED MY FUEL PUMP AT DELEARSHIP NOT LONG AGO NOW THIS ISSUE ! DO HAVE VIDEO OF THE CAR MAKING THIS NOISE FROM GAS TANK AN ALSOCAR IS RELEASING A STRONG FUME SMELL

01/16/2020
Components: STEERING
Incident Date: 01/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE POWER STEERING SYSTEM WENT OUT DUE TO A MANUFACTURER DEFECT IN THE RACK AND PINON ELECTRICAL BOARD. THIS WAS NOT DUE TO WEAR AND TEAR ON THE CAR, BUT INSTEAD DUE TO POOR MANUFACTURING OF THE PART. THE RACK AND PINON ELECTRIC BOARD SHOULD NEVER FAIL, AND IS VERY DANGEROUS. THE POWER STEERING SYSTEM WENT OUT TWICE, ONCE WHILE DRIVING ON THE ROAD DURING A SNOWSTORM AND ANOTHER WHILE PARKED IN THE DRIVEWAY. VERY UNSAFE TO HAVE THIS HAPPEN WHILE DRIVING AS THE STEERING WHEEL IS IMPOSSIBLE TO TURN.

01/15/2020
Components: POWER TRAIN
Incident Date: 01/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE ENGINE REVVED WITH THE SEE MANUAL WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND TURN THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND IT RESUMED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (CAMACHO MITSUBISHI 401 AUTO VISTA DR, PALMDALE, CA 93551 (661) 344-1000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA TO PLACE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 98,069.

01/11/2020
Components: STEERING
Incident Date: 01/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

THE VEHICLE WAS IN MOTION ON THE STREETS WHEN WE LOST STEERING POWER.

01/08/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

CODE P0087 FUELRAIL/SYSTEM PRESSURE TOO LOW

01/02/2020
Components: STEERING
Incident Date: 12/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D99DR******
Summary

MY 2013 FORD FUSION HAS AN EPAS STEERING SYSTEM. GIRLFRIENDS TOOK THE CAR TO WISCONSIN OVER THE WEEKEND BEFORE THE BLIZZARD AND NOTICED THE STEERING GOT A LITTLE TIGHT. NEXT DAY AFTER AN OIL CHANGE WAS DONE AND THE VEHICLE WAS BACK IN HER PARENTS DRIVEWAY SHE WENT OUTSIDE TO GO PICK UP OUR DAUGHTER AND THE POWER STEERING COMPLETELY WENT OUT. SHE WAS NOT DRIVING AT THE TIME OF THE INCIDENT BUT THERE WERE NO WARNING OF POWER STEERING NOT WORKING WHEN THIS HAPPENED. VEHICLE BECAME VERY HARD TO STEER AND SHE WAS NOT COMFORTABLE DRIVING IT HOME. 4.5 HOURS AWAY. I LEFT SATURDAY NIGHT AT 9PM AND GOT TO WISCONSIN AROUND 1-2AM SWITCHED OUT VEHICLES WITH HER AND DROVE MY FORD BACK TO FARGO RETURNING AT 9:45AM SUNDAY MORNING. TWO WARNING LIGHTS ARE ON ABOUT THE POWER STEERING SYSTEM AND ALONG THE DRIVE I NOTICED THAT ITS NOT JUST HARD TO STEER THE VEHICLE BUT IT ALSO LIKES TO STEER ITSELF A LITTLE LEFT AND RIGHT AT RANDOM TIMES.

12/31/2019
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

MY 2013 FORD FUSION POWER STEERING FAILED, GET POWER ASSIST FAILURE MESSAGE AS WELL AS LANE ASSIST FAILURE MESSAGE VERY DANGEROUS

12/29/2019
Components: POWER TRAIN
Incident Date: 12/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

TRANSMISSION STARTED SLIPPING REALLY BAD EVEN DOWN SHIFTING SO HARD FELT LIKE U HIT SOMETHING LUCKILY I HAD AN EXTENDED WARRANTY SO IT SHOULD BE COVERED. IT'S BEEN 11 DAYS I STILL HAVEN'T GOTTEN MY CAR BACK. LOOKED ONLINE SEEMS LIKE A LOT OF PEOPLE HAVE THIS SAME PROBLEM. I THINK FORD SHOULD BE INVESTIGATED FOR ANOTHER POTENTIAL FAULTY TRANSMISSION

12/26/2019
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

POWER STEERING GAVE OUT. I WAS DRIVING IN A RURAL AREA AND THE CAR BECAME EXTREMELY HARD TO TURN, AND UPON STARTING THE VEHICLE, VERY VERY TIGHT STEERING WHEEL

12/24/2019
Components: ENGINE
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FORD OF COLUMBIA (115 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, THE VEHICLE WOULD RANDOMLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT, DUE TO THE RECALL REMEDY, THE ENGINE WOULD AUTOMATICALLY SHUT OFF WHEN OVERHEATING. THE CONTACT WAS ALSO INFORMED THAT DUE TO THE OVERHEATING, THE ENGINE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-25222543, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 146,000.

12/23/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 10/01/2018
Crash: No
Fire: No
Summary

****NOTE - NEED MORE INFORMATION. EMAIL NOT VALID**** TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE HESITATED UPON ACCELERATION. ADDITIONALLY, WHILE IN REVERSE, THE VEHICLE MOVED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUTONATION FORD UNION CITY (4355 JONESBORO RD, UNION CITY, GA 30291, (770) 674-6075) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.

12/23/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 12/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU0DR******
Summary

WAS DRIVING DOWN THE HIGHWAY COOLANT OVER HEATING LIGHT CAME ON THEN I STARTED TO LOSE POWER AS IF HAD NO GAS. HAD TO PULL OVER TO THE SHOULDER

12/21/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU2DR******
Summary

ADVANCE TRACK, ABS, TRACTION CONTROL, BLINDSPOT, ALL LIGHT UP ON DISPLAY. WHEN ACCELERATING CAR IT MAKES A STALLING JERKING MOTION. FREQUENTLY WHEN APPLYING THE BRAKES IT'S JUMPING FORWARD AND MAKING LOUD NOISES. ALSO WHEN RELEASING BREAKS, IT MAKES A SPRING LIKE NOISE. THE POWER STEERING LIGHT COMES ON AND ALL OF A SUDDEN BECOMES VERY DIFFICULT TO STEER WHICH IS A MAJOR SAFETY CONCERN.

12/21/2019
Components: STRUCTURE
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

THE LOCK ON THE PASSENGER SIDE FRONT DOOR BROKE AND THE DOOR WOULD NOT SHUT. THE VEHICLE WAS STOPPED IN THE DRIVEWAY. THE PASSENGER GOT OUT AND WENT TO SHUT THE DOOR, BUT IT WOULD NOT SHUT.

12/19/2019
Components: UNKNOWN OR OTHER
Incident Date: 12/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

THE ANTIFREEZE STARTED LEAKING....THEN IT ALL FLUSHED DOWN...I SEE THERE US A RECALL FOR THIS PROBLEM...MY CAR SHOULD BE ON THE RECALL LIST....I ONLY NOTICED WHEN CAR WAS PARKED

12/11/2019
Components: POWER TRAIN
Incident Date: 12/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN THE PARK POSITION, THE SHIFTER WOULD MOVE; HOWEVER, THE GEAR WOULD NOT CHANGE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BUSHING WAS MISSING. THE CONTACT TEMPORARILY REPLACED THE BUSHING WITH AN AFTERMARKET PART. THE CONTACT TOOK THE VEHICLE TO AL PAKER FORD WEST PALM BEACH (LOCATED AT 1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, 561-689-6550) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT COULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 169,823.

12/10/2019
Components: SERVICE BRAKES
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6C0SU6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SLIPPED AND JERKED WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO A LOCAL DEALER. THE CONTACT CALLED BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023, (602) 457-2144), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS INVALID.

12/09/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

CAR STALLS AT AFTER STOPPING AT RED LIGHTS AND SOME TIMES AFTER IT BEEN SHUT AND RESTARTED FOR NO REASON. THE LOCAL FORD DEALERSHIP HAS HAD IT FOR 3-4 DAYS AND CAN'T FIGURE OUT WHAT IS GOING ON. NO CODES ARE BEING GIVING FROM THE CAR. AND THIS HAS HAPPENED MULTIPLE TIMES. THIS IS MY DAUGHTERS CAR AND THIS ISSUE HAS ALMOST CAUSED HER TO BE IN AN CRASH DUE TO IT STALLING AT AN INTERSECTION!

12/08/2019
Components: STEERING
Incident Date: 12/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

I WAS DRIVING ON A BUSY STREET AND THE POWER STEERING QUIT WORKING WHILE MANEUVERING AROUND SOME OTHER DRIVER, AND I ALMOST GOT INTO AN ACCIDENT. IT IS VERY HARD TO STEER NOW, I HAVE CHECKED THE FUSES AND HEARD THAT FORD'S POWER STEERING ASSIST IS NOTORIOUS FOR FAILING.

12/06/2019
Components: ENGINE
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT LOW SPEEDS AND MAKING TURNS, THE VEHICLE STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUSH FORD (5575 KEIM CIR, COLUMBUS, OH 43228, (888) 380-0264), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 74,075.

12/06/2019
Components: VISIBILITY/WIPER
Incident Date: 12/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

ON 02DEC2019 WHILE DRIVING DURING A LIGHT SNOW, WIPERS ON A 2013 FUSION SE AT 43,595 MILES FAILED TO OPERATE, LH WIPER STAYED VERTICAL, RH WIPER RETURNED TO PARK IN HORIZONTAL POSITION. VEHICLE WAS TAKEN TO JAMES FORD IN WILLIAMSON NY WHERE THE PROBLEM WAS DIAGNOSED AS LH WIPER MOTOR FAILURE. REPAIRS WERE MADE AT A COST OF $550.93.

12/05/2019
Components: UNKNOWN OR OTHER
Incident Date: 12/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

FIRST TIME PROBLEM OCCURRED WAS IN A PARKING LOT. ABLE TO REVERSE. AS SOON AS VEHICLE WAS PUT INTO DRIVE ENGINE SHUT OFF WITH NO WARNING. ALL ELECTRICAL SYSTEMS WORKED. THIS HAPPENED 2 TIMES IN A PARKING LOT AND A SIMILAR SITUATION HAPPENED WHILE DRIVING ON THE HIGHWAY. NO WARNING LIGHTS CODES OR ANY WARNING BEFORE VEHICLE SHUTTING OFF. WHEN VEHICLE SHUTS OFF ONLY REAL SIGN IS LOSS OF ACCELERATION

12/04/2019
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

I WAS IN REVERSE PULLING OUT OF A PARKING SPOT I WAS IN THE MIDDLE OF A ROADWAY WHEN MY CAR WOULD NOT MOVE ANYMORE. THE GEAR SHIFT HAD DETACHED FROM THE TRANSMISSION. I WAS LUCKY THERE WAS A TOW TRUCK MECHANIC WHO WAS ABLE TO RECONNECT IT AND MOVE MY CAR TO SAFETY. IT HAS DONE THIS A COUPLE MORE TIMES SINCE BUT IT IS NOW NO LONGER DRIVEABLE. IN REGARDS TO THE FUEL THE CAR MAKES A RUMBLING NOISE FROM THE GAS LINE, AND MAKES THE CAR FILL WITH THE SMELL OF FUEL. WHEN I PUT THE GAS NOZZLE INTO THE CAR A BUBBLE SOUND AND AIR PIERCES OUT.

12/03/2019
Components: ENGINE
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO GLIDE THE VEHICLE TO THE SIDE OF THE ROAD AND ACTIVATED THE HAZARD LIGHTS. WHEN THE CONTACT REMOVED AND RE-ATTACHED THE BATTERY CABLE, THE VEHICLE WAS FINALLY ABLE TO RESTART. THE MANUFACTURER STATED THAT THE VEHICLE HAD TOO MANY MILES TO COVER THE REPAIRS BY WARRANTY AND THERE WERE NO RECALLS. THE DEALER HAD NOT BEEN CONTACTED. THE CONTACT FELT THAT THE MANUFACTURER WAS STONEWALLING AFTER FINDING NUMEROUS ONLINE COMPLAINTS. THE FAILURE MILEAGE WAS 75,000.

12/02/2019
Components: STEERING
Incident Date: 12/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

POWER STEERING FAILURE WARNING CAME ON AND LOST POWER STEERING. CAR WAS STATIONARY WHEN THE WARNING CAME ON.

12/02/2019
Components: STEERING,POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 10/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU0DR******
Summary

THE CAR STALLED WHILE DRIVING AT HIGHWAY SPEEDS WITHOUT ENOUGH WARNING OR TIME THAT WOULD NORMALLY BE REQUIRED TO BRING IT TO A SAFE STOP. LUCKILY I MANAGED TO AVOID A CATASTROPHE ON THIS OCCASION. SUBSEQUENTLY, WHILE I WAS WAITING FOR A TOW, I MANAGED TO GET THE ENGINE STARTED. BUT THE STALL REOCCURED A FEW MINUTES LATER (THIS TIME I WAS WISER AND HAD MOVED OVER TO SURFACE STREETS). THIS ON-OFF PATTERN WOULD REPEAT ITSELF SEVERAL TIMES. I NEVER DROVE IT ON THE HIGHWAY AGAIN, AFTER THE FIRST OCCURRENCE. FOR THE SAKE OF SAFETY, I HAD IT TOWED TO THE DEALERSHIP FOR DIAGNOSIS.

11/29/2019
Components: STEERING
Incident Date: 11/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

THE POWER STEERING LIGHT WAS COMING ON AND THEN GOING OFF WITHIN SECONDS ON THE EVENING OF 11-15-19 AND THE MORNING OF 11-16-19 WE GET IN THE CAR TO START OUR DAY AND THE STEERING WHEEL IS COMPLETELY LOCKED UP. WE HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE STEERING GEAR HAS FAILED AND NEEDS TO BE COMPLETELY REPLACED. I AUTHORIZED THE WORK TO BE DONE AND IT WAS COMPLETED ON 11-19-19 BUT MY PROBLEM IS THERE IS A RECALL ON THIS ISSUE IN ALL STATES THAT GET SNOW AND ICE BECAUSE THE PROBLEM IS CAUSED BY THE SALT USED TO TREAT THE ROADS BUT FOR SOME REASON THE STATE OF VIRGINIA IS NOT LISTED. WE HAVE ALSO SEEN THIS LIGHT FLASH ON AND BACK OFF THIS MORNING 11-29-19 AND THIS IS AFTER WE HAVE PAID $2133.48 FOR THE REPAIR OF THIS PROBLEM, SO THE REPLACEMENT WAS DONE WRONG OR THE PARTS ARE NOT GOOD THIS IS A VERY SCARY SITUATION AT ANYTIME BUT MORE SO NOW THAT WE ARE GOING INTO THE WINTER SEASON.

11/26/2019
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 11/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

RECENTLY, I HAVE BEEN HAVING ISSUES WITH MY ELECTRICAL SYSTEM/ACCELERATION. I HAVE A HARD TIME GETTING MY MAX A/C LIGHT TO STAY ON AND SOMETIMES MY RADIO DISPLAY IS DELAYED OF COMING ON. ALSO, SOMETIMES WHEN I START MY CAR, THE DINGING SOUNDS DISTORTED LIKE MY BATTERY IS ABOUT TO DIE AND I HAVE A HARD TIME STARTING THE CAR. I STARTED TO THINK MY BATTERY WAS GOING BAD BUT THEN ONE DAY I WAS DRIVING DOWN THE ROAD (IN MOTION), MY CAR WAS STILL RUNNING AND NO WARNING LIGHTS DISPLAYED, BUT I LOST ALL ACCELERATION. I HAD TO LIMP MY CAR TO THE NEAREST PARKING LOT AS I COULD NOT GET ANY GAS POWER. I TURNED MY CAR OFF AND IMMEDIATELY TURNED IT BACK ON AND IT WORKED JUST FINE. THEN A COUPLE WEEKS LATER IT DID THE SAME THING. I AGAIN HAD TO SHUT IT OFF, RESTART, AND IT WORKED FINE. I HAVE NOT HAD THAT ISSUE SINCE THEN BUT IT IS STILL WORRISOME. LUCKILY I WAS NOT PUT IN DANGER ESPECIALLY SINCE MY 6 YO SON WAS WITH ME. I WOULD HATE TO THINK OF THE OUTCOME IF THIS HAPPENED ON THE INTERSTATE OR SOMEWHERE WHEN I COULD NOT EASILY PULL OVER TO THE SIDE OF THE ROAD. IS THERE A RECALL ON THIS?

11/26/2019
Components: STEERING
Incident Date: 11/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

"STEERING ASSIST FAULT SERVICE REQUIRED" I HAVE A 2013 FORD FUSION AND THIS LIGHT CAME ON. I HAVE LOST ANY AND ALL POWER TO MY STEERING. I CAN STILL DRIVE IT, BUT IT IS VERY HARD TO TURN THE WHEEL IN ANY DIRECTION UNLESS I GIVE IT GAS. I CALLED FORD TO SEE IF THIS WAS UNDER WARRANTY, BUT THEY TOLD ME THAT THEY NEEDED TO LOOK AT IT BEFORE THEY CAN TELL IF THERE WERE ANY RECALLS. THEY ALSO CHARGED ME $150 AND THEN PROCEEDED TO TELL ME THAT IT NEEDED $4396. HALF OF THAT AMOUNT WAS TO REPLACE THE RACK & PINION. THEY NEVER EVEN TOLD ME IF THERE WERE OTHER RECALLS. AFTER DOING EXTENSIVE RESEARCH ON THE INTERNET, I HAVE SEEN MANY COMPLAINTS ABOUT THE "STEERING ASSIST FAULT". I AM 20 YEARS OLD AND I AM IN THE NAVY STATIONED IN NORFOLK, VA. I BOUGHT THE CAR IN MICHIGAN SO IT HAS SEEN WINTERS AND SALT FROM THE ROADS. IS THE FORD DEALERSHIP THAT I TOOK MY CAR TO TRYING TO GET OUT OF TAKING CARE OF THE RECALL? I CALLED MY MOTHER IN LAWS MECHANIC AND HE TOLD ME THAT HE COULD GET ALL THE PARTS FOR ME HIMSELF FOR LESS THEN $800. BUT I HAVE A $4300 BILL?? I AM ON MILITARY PAY, I DON'T HAVE THAT KIND OF MONEY!

11/25/2019
Components: ENGINE
Incident Date: 11/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WHILE DRIVING AT 30 MPH LIGHT CAME ON THAT ENGINE COOLANT IS OVERTEMPERTURE. HAD TO SHUT DOWN THE CAR AS I WAS LOOSING POWER. CONTACTED FORD AND TOLD THEM THAT EXACTLY WHAT IS IN THE 2012 RECALL OF THE ENGINE OVERHEATING IS WHAT HAPPENED TO ME. THEY SAID AT THIS TIME THERE IS NOTHING THEY CAN DO.

11/24/2019
Components: ENGINE
Incident Date: 09/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

2013 FORD FUSION BEGAN LEAKING COOLANT & EVENTUALLY OVERHEATED! OWNER HAD TO REPAIR HOSES & SPARK PLUGS.

11/24/2019
Components: ENGINE
Incident Date: 11/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

THIS VEHICLE WAS BROUGHT TO BRONDES FORD IN MAUMEE OHIO SEVERAL TIMES TO REPORT THE COOLANT LEVEL DROPPING. DEALER COULD NEVER FIND ANYTHING WRONG. ON 5/9/17 VEHICLE WENT IN FOR AN OIL CHANGE AND DEALER MARKED COOLANT LEVEL WAS FINE, DID NOT ADD ANY. BROUGHT VEHICLE BACK ON 5/13/17 REPORTING COOLANT LOW. BACK IN 11/6/17 FOR LOW COOLANT. DEALER FOUND NOTHING WRONG AND TOPPED OFF. 2/9/18 - DEALER PERFORMS RECALL 17S09 VEHICLE BROUGHT BACK AGAIN AS COOLANT IS DROPPING. - DEALER FINDS SMALL LEAK IN O-RING AND REPAIRS. 11/24/19 - I OPEN THE HOOD TO FIND THE COOLANT BOTTLE COMPLETELY EMPTY WITH NO WARNING MESSAGE, CHECK ENGINE LIGHT, NOTHING. THIS WAS THE WHOLE PURPOSE OF THIS RECALL TO PREVENT OVERHEATING AND FIRES WHICH IS SHOWN AS COMPLETELY INEFFECTIVE ON THIS VEHICLE. I REQUEST INTERVENTION BY NHTSA AS THE FIX PROPSED BY THIS RECALL IS SHOWN AS NOT WORKING.*DT THE CONSUMER STATED THE DEALER FOUND THAT THE LOW COOLANT AND THE CHECK ENGINE MESSAGE WERE TURNED OFF. THE WERE UNAWARE OF WHY OR HOW THE MESSAGES WERE TURNED OFF.*JS

11/21/2019
Components: ENGINE
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

THE ENGINE STALLED COUPLE TIMES UNDER LOW SPEED IN THE PARKING LOT. HAPPENS EACH TIME AFTER ENGINES STARTS FOR 5 TO 10 MIN. STALLS ONLY UNDER LOW SPEED. HAVE NO RECALLS. SAW FORUMS ONLINE THAT MANY PEOPLE COMPLAINING ABOUT THIS ISSUE WHEN THE VEHICLE HITS AROUND 5 YEARS. ONE OF THEM EVEN GOT T BONED IN THE PARKING LOT. WENT TO DEALERSHIP TO TROUBLESHOOT MANY TIMES. AS IT TURNS OUT, LIKE ALL THE PEOPLE IN ONLINE FORUM, THE LOW FUEL PRESSURE SENSOR WAS FAULTY. CAUSING THE ENGINE COMPUTER TO SHUT OFF THE ENGINE. CHANGED THE THROTTLE BODY BEFORE FINDING THE LOW FUEL SENSOR ISSUE. COST A LOT OF MONEY TO TROUBLE SHOOT POWER TRAIN ISSUE. NOT COVERED UNDER WARRANTY. VERY DISAPPOINTED.

11/20/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

WAS TOLD THAT I NEEDED TO REPLACE MY LUG NUTS BECAUSE OF SWELLING. MY TIRES HAVE NOT BEEN ROTATED BECAUSE FORD CLAIMS THEY CANNOT GET THE NUTS OFF. WAS TOLD TO GO BUY FROM PEP BOYS. THEY DO NOT HAVE THE NUTS FOR MY VEHICLE. IF FORD KNEW ABOUT THIS DEFECT WHY AREN'T THEY DOING SOMETHING ABOUT THIS. WHY DOES THE CONSUMER HAVE TO GO SEARCHING FOR REPLACEMENTS. MY CAR ONLY HAS 30,000 MILES THIS SHOULD NOT BE HAPPENING AND IS UNSAFE. I WAS TOLD I COULD BUY NEW RIMS AND I WOULDN'T HAVE THAT PROBLEM ANYMORE. FORD SHOULD BE REPLACING THESE NUTS FOR THEIR CUSTOMERS. NOT LIKE IT'S OUR FAULT THIS HAS HAPPENED. HELP!

11/19/2019
Components: STEERING
Incident Date: 11/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE VEHICLE DISPLAYED A WARNING MESSAGE "STEERING LOSS STOP SAFETY". THE STEERING WAS NOT WORKING AT THE TIME AND I DIDN'T KNOW WHAT DO. THE STEERING WHEEL IS VERY HARD TO TURN IT AROUND. IT IS VERY DANGEROUS TO DRIVE.

11/18/2019
Components: STEERING
Incident Date: 11/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

STARTED MY CAR (2013 FORD FUSION 37,691 MILES) YESTERDAY MORNING AND HAD A "POWER STEERING ASSIST FAULT" MESSAGE ON MY DISPLAY. . POWER STEERING WAS COMPLETELY GONE. LUCKILY I WAS STILL IN MY DRIVEWAY AND NOT ON THE ROAD WHEN THIS HAPPENED. I'VE HAD NO PROBLEMS PREVIOUSLY WITH POWER STEERING. APPARENTLY THERE WAS A RECALL ON 2013 FUSIONS FOR POWER STEERING FAILURES. I CALLED FORD AND THEY TOLD ME THAT RECALL WAS VIN SPECIFIC, AND MY VEHICLE WAS NOT AFFECTED. I FOUND A LOT OF COMPLAINTS ONLINE ABOUT THIS SAME ISSUE ON LOW MILEAGE 2013 FUSIONS THAT WERE NOT COVERED BY THE RECALL. OBVIOUSLY THEY DID NOT IDENTIFY ALL OF THE AFFECTED VEHICLES.

11/09/2019
Components: ENGINE
Incident Date: 11/01/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

CYLINDER HEAD LEAKED OIL CAUSE FIRE

11/07/2019
Components: ENGINE
Incident Date: 11/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND WAS TOWED TO FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 6047, (773) 687-7800). THE VEHICLE WAS DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24812891. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

11/07/2019
Components: STEERING
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

THIS IS A FOLLOW-UP TO A PREVIOUS COMPLAINT I MADE IN 2017. THIS IS IN RESPONSE TO THE NEW STEERING GEAR RECALL. I PREVIOUSLY PAID FOR THIS REPAIR IN 2017 ON A 2 YEAR OLD CAR. THE NHTSA NUMBER IS 19V632000. FORD IS DENYING THAT MY CAR IS PART OF THE LATEST RECALL AND CANNOT TELL ME WHY. I BELIEVE FORD IS KNOWINGLY EXCLUDING CARS FROM THE RECALL THAT PREVIOUSLY PAID FOR THE ISSUE BECAUSE THEY DON'T WANT TO REIMBURSE THE HIGH DOLLAR AMOUNTS. I AM ON THE HOOK FOR $1700.00+ REPAIR AND 100% BELIEVE MY CAR SHOULD BE IN THIS NEWEST RECALL. I READ ALL THE DOCUMENTS AND MY CAR MATCHES THE MODEL, YEAR, BUILD DATES, AND SITE BUILD LOCATION. IT ALSO IS REGISTERED IN ONE OF THE HIGH CORROSION STATES LISTED IN THE RECALL. NO ONE CAN TELL ME WHY MY CAR IS EXCLUDED EVEN THOUGH IT MATCHES 100% TO THE AFFECTED VEHICLE DESCRIPTION IN THE RECALL. I KNOW I AM BEING TREATED UNFAIRLY AS MY CAR SHOULD BE INCLUDED AND ISN'T. NO ONE AT FORD CAN TELL ME WHY.

11/06/2019
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 09/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING IN INCLEMENT WEATHER, THE CLIMATE CONTROL AND WINDSHIELD DEFROSTER BECAME INOPERABLE. THE FAILURE ALSO CAUSED THE WINDOWS TO BECOME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. GENGRAS FORD (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062, (860)793-8885) WAS CONTACTED VIA PHONE AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

11/06/2019
Components: ELECTRICAL SYSTEM,EQUIPMENT
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE CORD WAS SMOKING AND OVERHEATED WHILE PLUGGED INTO THE WALL OUTLET. THE CORD WAS REPLACED TWICE. SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444) WAS CALLED AND STATED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL PART FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

11/05/2019
Components: POWER TRAIN
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D9XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK, VIBRATED, AND THE RPMS INCREASED WHEN THE TRANSMISSION SWITCHED FROM SECOND TO THIRD GEAR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SHEEHY FORD LINCOLN OF GAITHERSBURG (901 NORTH FREDERICK AVE, GAITHERSBURG, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 28,350.

11/01/2019
Components: STEERING
Incident Date: 10/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

STEERIN FAILED: WHEN DRIVING STREERING WHEN OUT NO POWER STEERING COST TO REPLACE RACK AND PIOION $3100.00. THIS CAR IS VERY UNSAFE WITH THIS PROBLEM MY SON WAS LUCKY HE WAS GOING SLOW WHEN THIS HAPPENED.

11/01/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 10/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

THE GEAR SHIFT ON THE VEHICLE HAS BROKEN TWICE I'VE HAD IT TEMPORARILY FIXED TO HOLD IT OVER. BUT IT'S DANGEROUS FOR IS SAYING THEY DON'T HAVE A RECALL ON MY MODEL BUT THE RECALL THEY HAVE ON THE GEAR SHIFTS FITS EXACTLY WHAT I'M GOING THRU.

11/01/2019
Components: ENGINE
Incident Date: 10/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, "ADD ENGINE COOLANT" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO ITS DESTINATION AND PARKED FOR EIGHT HOURS. WHEN THE VEHICLE WAS RESTARTED, "ENGINE TEMPERATURE, OVERHEATED" WAS DISPLAYED. THE CONTACT STOPPED ON THE SIDE OF THE ROAD, CHECKED THE RESERVOIRS, AND ADDED COOLANT. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING COOLANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

10/30/2019
Components: ENGINE
Incident Date: 10/29/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE UNDER THE HOOD, WHICH STARTED OUT LIGHT COLORED AND THEN BECAME VERY DARK. THE CONTACT NOTICED FLAMES UNDER THE HOOD AND QUICKLY COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AS IT BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS STILL AT THE SCENE. THE CONTACT CALLED WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT AN APPOINTMENT WOULD BE SCHEDULED AND THEY WOULD CALL HER BACK; HOWEVER, THEY NEVER DID. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24690899. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

10/30/2019
Components: STEERING
Incident Date: 10/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING WHEEL FAILED TO MOVE AND AN ABNORMAL BEEPING NOISE WAS HEARD. ALSO, THE POWER ASSIST FAILURE MESSAGE WAS DISPLAYED. THE CONTACT CALLED AN UNKNOWN DEALER AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE POWER STEERING. THE FAILURE MILEAGE WAS 138,088.

10/30/2019
Components: STEERING
Incident Date: 10/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

I WAS MERGING ON TO THE INTERSTATE AT HIGHWAY SPEEDS WHEN I GOT A CHIME AND ALERT ON MY DASH BOARD STATING "POWER STEERING ASSIST FAILURE". WHEN THIS HAPPENED, MY POWER STEERING FAILED AND IT WAS NEAR IMPOSSIBLE TO TURN MY VEHICLE. I MANAGED TO FIGHT MY VEHICLE OFF OF THE HIGHWAY ONTO THE SHOULDER. UPON RESTARTING MY VEHICLE THE MESSAGE WENT AWAY AND I REGAINED POWER STEERING. AFTER RESEARCHING, THERE IS A RECALL OUT FOR THIS POWER STEERING ISSUE, ON THE EXACT SAME YEAR MAKE AND MODEL OF MY VEHICLE, HOWEVER FORD IS TRYING TO CLAIM MY VEHICLE ISN'T COVERED BY IT. IT IS OBVIOUS THEY HAVE MISSED MY VIN NUMBER ALONG WITH MANY OTHERS, AS THIS IS NOT A COINCIDENCE. THIS IS DANGEROUS, AND COULD HAVE KILLED ME AND MY FAMILY. I DO NOT FEEL SAFE, AND WANT MY VEHICLE REPAIRED OF THIS RECALL.

10/29/2019
Components: POWER TRAIN
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. WHEN THE VEHICLE WAS RESTARTED, THE GEAR WOULD NOT SHIFT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE CONTACT WAS INFORMED THAT AN UNKNOWN PIECE IN THE TRANSMISSION WAS CAUSING THE GEAR NOT TO SHIFT AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL OR WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

10/28/2019
Components: ENGINE
Incident Date: 10/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

I WAS DRIVING MY FORD FUSION AND PRESSING THE GAS WHEN IT JUST CAME TO A STOP. IT WAS LIKE GAS WAS NOT GETTING TO THE ENGINE.

10/28/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

ON 10/10/2019, MY TEMPERATURE GAUGED SPIKED UP TO HIGH AND INSTANTLY DROPPED BACK DOWN TO NORMAL WHILE STOPPED AT A RED LIGHT, THEN THE CAR DISABLED ITSELF, LEAVING ME STRANDED. REPLACED THE TEMP. SENSOR AND ADDED COOLANT AND WAS ABLE TO RESTART THE CAR. ON 10/30/2019 IT HAPPENED AGAIN WHILE DRIVING ON CITY STREETS, LEAVING ME STRANDED FOR A SECOND TIME, SO I REPLACED THE TEMP. SENSOR AGAIN THINKING IT WAS DEFECTIVE. ON 10/12/2019, IT HAPPENED TWO MORE TIMES, ALSO WHILE DRIVING ON CITY STREETS, AND WITH DOING MORE RESEARCH, I FOUND IT STEMMED FROM A MANUFACTURING RECALL #17S09/ NHTSA RECALL #17V209, (COOLANT LEAKS/ENGINE OVER HEATING). ON 10/14/2019, I CALLED ADVANTAGE FORD IN STUART, FL AND WAS TOLD TO BRING MY CAR IN ON 10/23/2019 TO HAVE THE RECALLS(WHICH I WAS NEVER NOTIFIED OF) TAKEN CARE OF. ON 10/16/2019, MY CAR STARTED BLOWING WHITE SMOKE OUT OF THE EXHAUST AND WHEN I CALLED BACK ADVANTAGE FORD, THEY TOLD ME TO BRING IT IN RIGHT AWAY. SINCE MY CAR WAS NO LONGER DRIVE-ABLE, I HAD TO HAVE IT TOWED TO THE DEALER. WHEN I SPOKE TO THE TECHNICIAN AT FORD, HE SAID THAT THEY WOULD TAKE CARE OF THE RECALL AND REPLACE A HOSE THAT WAS LEAKING, BUT THAT THE DAMAGE WAS ALREADY DONE TO THE ENGINE, PROBABLY BAD RINGS (BECAUSE THE COOLANT LEAKED CAUSING THE ENGINE TO OVERHEAT GUNKING UP THE OIL IN THE ENGINE), AND THAT THIS WAS OUR FAULT AND THAT I SHOULD TRADE THE CAR IN WHILE IT STILL RUNS! HE WASN'T SURE OF WHAT THE PROBLEM WAS, NOR DID HE SUGGEST ANY TYPE OF REPAIRS, JUST THAT THIS WAS OUR PROBLEM. ON 10/22/2019, I CALLED FORD CUSTOMER SERVICE AND REPORTED THE PROBLEM. I WAS GIVEN A CASE # AND WAS TOLD THAT I WOULD BE CONTACTED BY A REGIONAL CUSTOMER SERVICE MANAGER. ON 10/28/2019, WE WERE TOLD BY THE MANAGER THAT THEIR FORD MECHANICS WOULD HAVE TO BREAKDOWN THE ENGINE TO SEE EXACTLY WHAT CAUSED THE SLUDGE AND IF THEY ARE AT FAULT OR IF THIS IS OUR PROBLEM.

10/27/2019
Components: POWER TRAIN,ENGINE
Incident Date: 07/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WHEN DRIVING THE VEHICLE WILL GIVE A NOTIFICATION IN THE DASH ABOUT LOW COOLANT- SERVICE REQUIRED. THE VEHICLE WILL THEN 'SHUT OFF' IN THE MIDDLE OF NO (HIGHWAY, CITY ROAD, OR EVEN PARKING LOT) WHERE AND WILL SAY IT'S OVER HEATED. TURN THE VEHICLE OFF AND THEN BACK ON AND IT RUNS JUST FINE FOR OVER 20 MINUTES AND DOES IT AGAIN. HAD TAKEN TO THE LOCAL FORD DEALERSHIP AND THEY 'FIXED' THE PROBLEM THAT LASTED A WEEK- THEY CHANGED THE THERMOSTAT, HOSES, SENSORS.

10/24/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

FREQUENTLY, WHEN DRIVING AND THE CAR HAS TO IDLE- IN TRAFFIC, AT STOP LIGHTS, ETC.- THE ENGINE WILL STUTTER AND SHUT OFF. THIS WILL HAPPEN REPEATEDLY UNTIL THE ENGINE IS DRIVEN AT AN INCREASED SPEED.

10/23/2019
Components: STEERING
Incident Date: 10/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO MOVE AND THE "POWER ASSIST FAULT" MESSAGE WAS DISPLAYED. THE CONTACT CALLED HARDY FAMILY FORD (1255 MARIETTA HWY, DALLAS, GA 30157, (770) 445-8891) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED AND REFERRED THE CONTACT TO THE LOCAL DEALER AND NHTSA. THE FAILURE MILEAGE WAS 101,000.

10/23/2019
Components: SEAT BELTS,ENGINE
Incident Date: 10/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT DID NOT RESTRAIN PROPERLY. ALSO, THE ENGINE OVERHEATED AND WHITE SMOKE APPEARED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO CITRUS MOTORS FORD (1375 S WOODRUFF WAY, ONTARIO, CA 91761, (855) 451-7126) AND WAS INFORMED THAT THE MECHANICAL SAFETY FAILURES WERE INCLUDED IN AN UNKNOWN RECALL AND THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. *BF *TR

10/22/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU8DR******
Summary

AFTER DRIVING MY VEHICLE AND I GOT OUT, I SMELLED GASOLINE. I LOOKED UNDER THE CAR AND ALL AROUND THE ENGINE COMPARTMENT AND COULD NOT SEE ANY LEAKS. I USED A FLASHLIGHT AND A MIRROR BUT DID NOT REMOVE ANY PANELS. I THOUGHT MAYBE IT WAS JUST FUMES, BUT THE GASOLINE SMELL WAS JUST AS STRONG AFTER I DROVE THE CAR THE NEXT TIME. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE UNDER BODY FUEL LINES JUST FORWARD OF THE FUEL TANK WERE RUSTED THROUGH AND LEAKING. THERE IS A RETAINING CLIP THAT SECURES THE LINE AND THAT IS WHERE THE LINE WAS RUSTED. THERE WAS NEVER EVIDENCE OF A FUEL LEAK OTHER THAN THE SMELL, BECAUSE THE SPLASH GUARD THAT GOES UNDER THE FUEL LINE WAS PREVENTING THE LEAK FROM MAKING IT TO THE GROUND. I COULD NOT SMELL THE GASOLINE WHILE DRIVING, ONLY AFTER EXITING THE CAR.

10/22/2019
Components: SEAT BELTS,ENGINE
Incident Date: 10/17/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE MADE POPPING SOUNDS AND SMOKE APPEARED UNDERNEATH THE HOOD. ALSO, THE OVERHEATING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND, WITHIN SECONDS, BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED A PLUS AUTO SALES AT 513-759-5470 (LOCATED AT 9253 CINCINNATI COLUMBUS RD, WEST CHESTER, OH 45069) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING) THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 90,000.

10/19/2019
Components: STRUCTURE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

AFTER REPAIRING THE DOORS LATCHES IN MARCH OF 2016 FOR NHTSA RECALL 15V-246, THE PASSENGER FRONT DOOR WOULD NOT LATCH ON OCTOBER 18, 2019. THE VEHICLE WAS STATIONARY AT THE TIME IN A PARKING LOT. THIS IS THE EXACT SAME PROBLEM THAT INITIATED THE RECALL OBVIOUSLY THE REPLACED PART DURING THE RECALL IS ALSO DEFECTIVE. TOOK IT IN TO THE DEALER TO HAVE IT REPLACED FOR A COST OF $347. I HAVE AN INVOICE FROM THE DEALER AT HAND. THE INVOICE IS FOR "REPLACE THE CABLE FOR LATCH AND HANDLE DUE TO BREAKING AND NOT ALLOWING PROPER MOVEMENT." THE PART IS A CABLE ASSEMBLY AND THE FORD PART NUMBER IS DS7Z 54221A00 B

10/17/2019
Components: ELECTRICAL SYSTEM
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G73DR******
Summary

LEFT FRONT HEADLIGHT NO LONGER HAS POWER. CHECKED HEADLIGHT ASSEMBLY FOR POWER CONTINUITY. PROBLEM SEEMS TO BE IN WIRING TO HEADLIGHT ASSEMBLY OR FROM FROM FUSE BOX. NOT SURE EXACTLY WHEN IT FAILED BUT REPLACEMENT OF LAMP LEAD TO FURTHER DIAGNOSTIC SINCE LAMP WORKED WHEN PLACED IN RIGHT FRONT.

10/16/2019
Components: STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D90DR******
Summary

SERVICE ADVANCE TRAC, TRACTION CONTROL, ABS, AND STEERING ASSIST FAULT LIGHTS ALL COME ON RANDOMLY AND IT BECOMES EXTREMELY HARD TO STEER. WHEN THIS IS GOING ON, THE LANE KEEPING SYSTEM DOES NOT WORK AND THE TURN SIGNAL NEEDS SHUT OFF AFTER EVERY TURN. HAVING NO POWER STEERING AND TRYING TO TURN OFF YOUR TURN SIGNAL WHILE DRIVING IS EXTREMELY DANGEROUS. THESE LIGHTS RANDOMLY COME ON AND GO BACK OFF. I LIVE IN PA, IF THIS PROBLEM HAPPENS IN SNOW I HAVE TO PULL OVER AND WAIT FOR THE STEERING TO BE BACK TO NORMAL OR RISK MY LIFE GETTING HOME. FORD HAS NOT INCLUDED MY VIN IN A RECALL THAT COULD BE THE CAUSE OF THE ISSUES. I HAVE TAKEN MY CAR TO THE DEALERSHIP 5 TIMES NOW FOR THIS SAME PROBLEM.

10/16/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 10/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR LATCH FAILED AND CAUSED THE FRONT PASSENGER DOOR TO OPEN WHILE DRIVING. THE CONTACT HAD TO USE A ROPE TO KEEP THE FRONT PASSENGER DOOR CLOSED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 129,000.

10/16/2019
Components: POWER TRAIN
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN PARK, THE CONTACT ATTEMPTED TO SWITCH GEARS AND THE TRANSMISSION SHIFTER CABLE SNAPPED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) PRIOR TO THE FAILURE. THE NOTICE STATED "CONTINUE TO SAFELY DRIVE YOUR VEHICLE IF YOU APPLY THE PARKING BRAKE BEFORE REMOVING THE KEY FROM THE IGNITION". THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,637.

10/15/2019
Components: POWER TRAIN,VISIBILITY/WIPER
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V3662000 (POWER TRAIN). THE CONTACT STATED THAT THE AIR CONDITIONER AND HEATER BECAME INOPERABLE AND FAILED TO DEFROST THE WINDSHIELD. ADDITIONALLY, THE BATTERY WAS DEAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. BASIL FORD (1540 WALDEN AVE, BUFFALO, NY 14225, (716) 893-1000) DIAGNOSED THAT THE RT MODULE NEEDED TO BE REPLACED, BUT WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.

10/15/2019
Components: STEERING
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

WHILE DRIVING A WARNING MESSAGE CAME UP ON THE DASHBOARD SAYING STEERING FAULT SERVICE NOW. THE STEERING SEEMED FINE FOR A FEW MILES DRIVING AT 70 MPH ON THE HIGHWAY, BUT AS I SLOWED DOWN AND GOT CLOSER TO HOME, THE STEERING POWER DETERIORATED. AS I WAS TURNING INTO MY DRIVEWAY IT ALMOST FEELS LIKE THE STEERING WHEEL IS COMPLETELY LOCKED. THE ERROR MESSAGE ON THE DASH NOW SAYS "STEERING LOSS STOP SAFETY". UPON CALLING FORD AND CHECKING THE VIN # AT NHTSA IS LOOKS LIKE THIS IS NOT PART OF AN ACTIVE RECALL, HOWEVER CARS EXACTLY LIKE MINE ARE PART OF RECALL 19S26. I AM NOT SURE WHY MY CAR IS NOT PART OF IT AS IT MATCHES THE MAKE, MODEL AND YEAR PURCHASED AND I LIVE IN PITTSBURGH PA WHERE WE USE SALT TO TREAT ICY/SNOWY ROADS. WHY ISNT MY VIN PART OF THE RECALL?

10/15/2019
Components: AIR BAGS
Incident Date: 08/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

AIRBAG LIGHT CAME ON. ASKED DEALER TO CHECK. THEY SAID IT LOOKED LIKE A WIRE HAD BEEN CUT. SO THEY SAID WOULDN'T FALL UNDER WARRANTY. THIS MAKES NO SENSE. IT SHOULD BE COVERED. I HAVE ONLY HAD MY CAR TO FORD DEALERSHIPS FOR REGULAR MAINTENANCE UNDER THEIR PLAN SINCE PURCHASED NEW. AIRBAGS HAVE NEVER DEPLOYED. I HAVE NO IDEA WHERE THESE WIRES ARE EVEN LOCATED. SO IS THIS FAULTY FROM DAY ONE OR DONE WHILE OTHER WORK REGULAR MAINTENANCE OR RECALL WORK DONE? WHY DO I NEED TO PAY FOR ALMOST $500 FOR REPAIR? SHOULD BE WARRANTY WORK.

10/14/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU7DR******
Summary

I WAS DRIVING ABOUT 45 MPH AND THE DRIVER SIDE DOOR OPENED ON IT'S OWN AND I CAN NOT GET IT TO SHUT NOW. WHEN THE DOOR OPENED I GRABBED FOR IT AND IT SWUNG BACK AND SMACKED MY ARM AND HAND AND THEY ARE SWOLLEN BRUISED AND SORE. THE DOOR AJAR INDICATOR LIGHT UP AND THE DINGING STARTED TO ALERT ME THE DOOR WAS OPEN. WENT TO A NEAR BY FORD DEALERSHIP AND THEY INFORMED ME THAT MY VEHICLE WAS NOT LISTED ON THE RECALL. THIS HAS BEEN AN ONGOING ISSUE WITH THE WHOLE ELECTRICAL SYSTEM NOT FUNCTIONING PROPERLY. ONE EVENING I PUT MY CAR IN DRIVE TO LEAVE A PARKING GARAGE AND IT WOULD GO IN REVERSE WHILE IN DRIVE (REVERSE CAMERA IS ON THE WHOLE TIME) AND WHEN I PUT IT IN DRIVE IT WOULD DRIVE IN REVERSE. I HAD TO DRIVE HOME WITH MY GEAR IN REVERSE JUST SO I COULD DRIVE FORWARD.*DT *TP

10/14/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

DRIVER SIDE REAR DOOR LATCH SUDDENLY FAILED WHILE DRIVING AT APPROMATELY 40MILES PER HOUR. DOOR AJAR WARNING LIT UP IN THE CONSOLE. PULLED OVER TO TRY TO CLOSE THE DOOR BUT THE LATCH HAD FAILED ENTIRELY. HAD TO SECURE DOOR WITH SEAT BELT AND DRIVE SLOWLY HOME WILL DROP IT OFF AT DEALERSHIP BECAUSE DEALERSHIP SERVICE DEPT WAS CLOSED AT TIME OF INCIDENT.

10/10/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

MY CAR SHUTS DOWN WHEN DRIVING . THIS IS VERY DANGEROUS I HAD A CLOSE CALL ON MY LIFE THIS MORE WHEN A CAR ALMOST REAR ENDED ME WHEN THE SHUTDOWN TOOK PLACE.

10/10/2019
Components: ENGINE
Incident Date: 10/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

WAS HAVING A SLOW COOLANT LEAK INTO THE ENGINE. WAS TOLD BY FORD THAT IT WAS POTENTIALLY A CRACKED CYLINDER HEAD. TOOK IT TO A MECHANIC ONLY TO FIND OUT THAT IT WAS NOT A CRACKED CYLINDER HEAD BUT A WARPED ENGINE BLOCKED AFTER ONLY 130K MILES AND 6 YEARS. CAR HAS BEEN IN SHOP FOR NEARLY TWO WEEKS WHILE WE TRY TO DECIDE WHAT WE NEED TO DO.

10/09/2019
Components: POWER TRAIN,WHEELS,ENGINE
Incident Date: 12/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

I HAVE HAD REPEATED PROBLEMS WITH THIS VEHICLE, AND NOW IT IS ON MY CREDIT RECORD BECAUSE IT IS BEYOND REPAIR, AND I RETURNED IT TO THE FINANCE COMPANY WHERE I PURCHASED IT FROM. I HAD TO REPLACE THE LUG NUTS BECAUSE THE FACTORY LUG WRENCH WOULDN'T WORK, THE ENGINE RAN HOT (REGULARLY) LEADING TO LONG TERM ENGINE DAMAGE, THE TRANSMISSION HAD BEEN REPLACED TWICE SINCE I BEGAN FINANCING THE CAR. THE CAR ONLY HAD 64K MILES WHEN I BEGAN FINANCING IT, BY 77K, THE TRANSMISSION HAD TO BE REPLACED TWICE (FIRST TIME IN DEC.18, AND THEN JAN.19), AND IT STILL SHIFTED HARD (AT TIMES) AND STILL MADE A STRANGE SOUND. I AM INVOLVED IN A CLASS ACTION SUIT OVER THE TRANSMISSION, BUT THE REPAIRS WERE AFTERMARKET (AND MEDIA INDICATES THAT EVEN THE MANUFACTURER IS NOT CAPABLE OF FIXING THE PROBLEM) IN APPROXIMATELY THE MONTH OF MAY, 2019, THE VEHICLE ALSO WOULD NOT START (KEY WOULD NOT TURN/NO LIGHTS CAME ON, ETC.). I CONTACTED THE CARMAKER, AND THEY HAD STATED THAT THEY'D "NEVER HEARD OF THIS KIND OF ISSUE BEFORE", BUT THEY DID OFFER TO PURCHASE THE VEHICLE BACK FROM ME (AT MARKET VALUE), BUT THEY BECAME DISINTERESTED WHEN I TOLD THEM THAT I WAS FINANCING THE VEHICLE FROM ELSEWHERE.

10/08/2019
Components: SEAT BELTS
Incident Date: 10/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

AFTER PUTTING DOWN THE REAR SEAT TO MAKE ROOM IN TRUNK FOR PACKAGE REAR SEAT COULD NOT BE RETURNED TO UPRIGHT POSITION BECAUSE THE SEATBELT RETRACTOR BECAME JAMMED AND SEAT COULD NOT BE LIFTED DEALERSHIP COST ABOUT 700.00 SEAT WAS ONLY MOVED TO THIS POSITION 3 X SINCE OWNING CAR AND DEALERSHIP IDENTIFIED PROBLEM BEFORE HE GOT TO CAR TO LOOK AT IT SO THIS MUST HAVE HAPPENED TO OTHERS

10/05/2019
Components: STRUCTURE
Incident Date: 09/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D97DR******
Summary

DOOR LATCH RECALL WAS PERFORMED JUST OVER A YEAR AGO. APPROX 14 MONTHS. (15S16) DOOR LATCHES HAVE A PAWL SPRING TAB THAT MAY BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY. SERVICE ACTION DEALERS ARE TO REPLACE ALL FOUR DOOR LATCHES. THIS SERVICE MUST BE PERFORMED ON ALL AFFECTED VEHICLES AT NO CHARGE TO THE VEHICLE OWNER. HOWEVER THE PASSENGER DOOR WILL NOT SHUT LAST WEEK. THIS OCCURRED AFTER THE RECALL HAS BEEN CLOSED OUT. I IMMEDIATELY TOOK THE VEHICLE TO AN AUTHORIZED FORD DEALER WHICH THEN I WAS QUOTED THE PARTS AND LABOR OF THE JOB. I CONTACTED FORD RELATIONS STATING THIS STILL FALLS UNDER THE DESCRIPTION OF 15S16 HOWEVER THEY CANNOT REOPEN THE RECALL ONCE IT HAS BEEN CLOSED. THE RECALL 15S16 IS POINTLESS IF THE REPLACEMENT PART ISN'T GOING TO CORRECT THE PROBLEM. MY DOOR STILL DOESN'T LATCH AND MAY FLY OPEN AT NO WARNING.*DT CONTACT STATED DURING RUSH TRAFFIC PASSENGER FRONT DOOR FLEW OPEN.*JB

10/03/2019
Components: STRUCTURE
Incident Date: 10/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

DRIVER DOOR LATCH, WHICH WAS REPLACED UNDER RECALL 15S16 IN FEB 2016 AT 57K MILES, FAILED TO LATCH IN OCT 2019 AT 108K MILES. DEALER VERIFIED THAT THE BROKEN LATCH THEY REMOVED WAS ONE OF THE UPGRADED PARTS. DOOR LATCH WORKED FINE THE NIGHT BEFORE BUT FAILED IN THE MORNING WHEN I WENT TO CLOSE MY DOOR AND THE DOOR BOUNCED OPEN AGAIN. CAR WAS NOT IN MOTION OR EVEN STARTED YET WHEN THE REPLACEMENT LATCH FAILED. CAR IS GARAGED, NO ADVERSE WEATHER THAT DAY OR THE PREVIOUS NIGHT. THE REPLACEMENT PART LASTED LESS TIME THAN THE ORIGINAL WORKING LATCH THAT WAS REPLACED AS A PREVENTATIVE MEASURE UNDER RECALL.*DT

10/02/2019
Components: STRUCTURE
Incident Date: 09/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

VEHICLE WAS IN MOTION IN DRIVEWAY WHEN BACK PASSENGER DOOR SPRUNG OPEN AND WOULD NOT CLOSE BACK. APPROXIMATELY 2 WEEKS LATER WHILE DRIVING ON DIRT ROAD CLOSE TO HOME THE DRIVER DOOR SPRUNG OPEN AND AGAIN WOULD NOT SHUT (VEHICLE WAS IN MOTION). WHEN ATTEMPTING TO CLOSE THE DOOR THE LATCH THAT SECURES THE DOOR TO THE CAR WILL NOT LOCK INTO PLACE. BOTH DOORS HAVE EXHIBITED THE EXACT FAILURE.

10/02/2019
Components: AIR BAGS
Incident Date: 08/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

MY AIR BAG LIGHT IS ON AND HAS BEEN ON FOR AT LEAST THREE YEARS OR MORE, I RECEIVED A RECALL NOTICED FROM FORD. WHEN I TOOK THE NOTICE TO THEM, THEY SAID THEY COULD NOT FIND THE INFORMATION IN THEIR SYSTEM.

10/02/2019
Components: STEERING
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

WHILE DRIVING AT 70MPH ON A CROWDED HIGHWAY, THE ELECTRONIC POWER STEERING WENT OUT ON MY 2013 FORD FUSION WITH THE ERROR MESSAGE OF "STEERING LOSS STOP SAFELY", THERE WAS NO EARLY WARNING. THE MESSAGE WAS FREIGHTING AS I WAS THEN AFRAID TO TURN THE WHEEL AS IT SAID STEERING LOSS, NOT "POWER STEERING LOSS". I PULLED OVER AND FIGURED IT WAS POWER STEERING AND NURSED IT TO A SAFE PLACE. IF I HAD BEEN TURNING INTO A CROWDED INTERSECTION I WOULD HAVE WRECKED. ACCORDING TO THE DIAGNOSIS I NEED TO REPLACE THE ENTIRE ELECTRONIC RACK AND PINION ASSEMBLY. THIS WAS A SIMILAR ISSUE WITH NHTSA CAMPAIGN NUMBER: 15V340000 FOR THE 2012 FORD FUSION. I CONTACTED FORD AND THEY SAID ITS NOT THE SAME ISSUE.

10/01/2019
Components: STRUCTURE
Incident Date: 09/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

ON 9/30/2019, AFTER LOADING MY 4 YEAR OLD INTO A BOOSTER SEAT ADJACENT THE DRIVER'S-SIDE REAR DOOR, I CLOSED THE DOOR AND, AS I PULLED OUT OF A PARKING SPACE THE DRIVER'S-SIDE REAR DOOR SLOWLY OPENED UP. I REACHED BACK TO CLOSE IT AGAIN AND IT JUST BOUNCED CLOSED AND THEN OPEN AGAIN. FINDING A PLACE TO PARK, I EXAMINED THE LATCH, WHICH WOULD NOT CATCH AT ALL WHEN THE DOOR WAS CLOSED. I HAD TO USE ROPES AND BUNGEE CORDS TO SECURE THE DOOR TO GET HOME AND MY 4 YEAR OLD HAD TO RIDE IN THE FRONT SEAT SINCE I COULDN'T RISK HIM BEING IN THE BACK WITH A DOOR THAT WASN'T SECURE. TODAY, 10/1/2019, I CONTACTED FORD LEGACY IN MCDONOUGH GA AND THEY INFORMED ME THAT WHILE THERE WAS A RECALL OUT FOR 2013 FUSION FOR LATCH FAILURES, MY VEHICLE WASN'T SUBJECT TO THE RECALL AND I WOULD HAVE TO PAY $250 FOR THE REPAIR, WHICH IS BEING PERFORMED NOW.*DT*JB

10/01/2019
Components: ENGINE
Incident Date: 09/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

THIS FORD FUSION HAS BEEN PROGRESSIVELY DYING AS IT COMES TO A STOP OR WHEN JUST DRIVING . IT HAS BEEN STARTING BACK UP IMMEDIATELY BUT LATELY SEEMS TO NOT TO START AS QUICKLY. ALSO STRANGE NOISE LIKE BLOWING OR PUFFING SOUND FROM UNDER HOOD. THIS IS ON CITY STREETS AND WHEN SLOWING DOWN FOR RAMP STOPS. CALLED DEALERSHIP AND UNTIL CODES SHOW UP THEY CAN'T TELL US NOTHING.

09/24/2019
Components: STRUCTURE
Incident Date: 09/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I TOOK MY CAR IN TO WATSON FORD IN JACKSON, MS IN 2017 TO BE RECALL SERVICED. THEY FIXED EVERYTHING..INCLUDING MY DOOR LATCHES. I HAD TO BRING IT BACK IN JUNE 18 BECAUSE THE FRONT PASSENGER DOOR SWING OPEN AND MY DAUGHTER WAS IN THE SEAT & COULD HAVE BEEN SERIOUSLY HURT. NOW, MY BACK DOOR PASSENGER DOOR LATCH HAS DONE THE VERY SAME THING. I HAVE ATTEMPTED TO TALK TO THE FORD COMPANY, TRYING TO GET THEM TO FIX THIS BEFORE SOMEONE IS HURT BUT THEY REFUSE. I WAS DRIVING BOTH TIMES & BOTH TIMES MY CHILD'S LIFE WAS ENDANGERED. THEY'VE BEEN RUDE & UNHELPFUL. I ONLY WANT TO BE ABLE TO DRIVE SAFELY WITHOUT MY CAR DOOR FLYING OPEN. THIS WILL BE THE 3RD PROBLEM CONCERNING THESE DOOR LATCHES. PLEASE HELP

09/24/2019
Components: STEERING
Incident Date: 09/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D99DR******
Summary

PARKED MY VEHICLE TODAY AND IT WAS PERFECTLY FINE. WHEN I CAME BACK OUT A COUPLE HOURS LATER I STARTED IT AND IMMEDIATELY I GOT TWO WARNING MESSAGES ON MY CAR STATING TWO OF MY ASSISTED FEATURES WERE NOT AVAILABLE AND MY POWER STEERING WAS COMPLETELY GONE. STARTED DOING RESEARCH INTO THIS ISSUE BY CALLING MY LOCAL FORD DEALERSHIP TO SEE IF THEY COULD GET ME IN AND THEY SAID THEY COULDNT TODAY AND TO CALL BACK THE NEXT DAY AND TRY THEN. STARTED LOOKING ONLINE IN OTHER FORUMS AND RESEARCH INTO RECALLS AND NOTICED A RECALL HAS BEEN PUT OUT FOR POWER STEERING MALFUNCTIONING BUT MY VEHICLE WASNT LISTED IN THE RECALL BY VIN NUMBER. BUT YEAR MAKE AND MODEL ALL MATCHED. CALLED MY DEALERSHIP AGAIN AND THEY SAID SINCE MY VIN DOESNT MATCH ON THE RECALL LIST THEY WONT LOOK AT IT THAT WAY. DROVE MY VEHICLE HOME WITH NO POWER STEERING AND RAN A COUPLE TESTS MYSELF, I FOUND OUT MY POWER STEERING IS ELECTRONIC. HOOKING UP MY DIAGNOSTIC COMPUTER AND NO CODES WERE FOUND. UNHOOKED MY BATTERY FOR A LITTLE BIT TO TRY AND RESET THE WARNINGS THAT WERE ON AND THAT DIDN'T HELP, I DID A CHECK ON MY VEHICLE TO MAKE SURE ALL OF THE BASICS WERE GOOD, TIRE PRESSURE, FUSES, ANYTHING ELSE THAT COULD BE POTENTIALLY WRONG AND EVERYTHING ELSE CHECKS OUT. NO OTHER WARNINGS ARE ON IN MY VEHICLE OTHER THAN THE TWO ABOUT MY ASSISTED STEERING AND I CANT RECALL THE SECOND ONE.

09/23/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WHEN CAR IS IN MOTION SMOKE COMES OUT FROM ENGINE AND FROM EXHAUST.

09/20/2019
Components: EXTERIOR LIGHTING
Incident Date: 09/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

MY CAR WAS APART OF THE HEADLIGHT RECALL IN 2013. AFTER THE FIX THE DRIVER HEADLIGHT WAS NEVER THE SAME. RECENTLY THAT DRIVER HEADLIGHT WENT OUT WHEN DRIVING AT NIGHT. TO CHANGE A HEADLIGHT IT COSTS $30 PER BULB AND THEN A COUPLE OF HOURS OF TIME TO REMOVE/REPLACE THE BUMPER AT $160 AN HOUR. IN MY CASE, IT WASN'T THE BULB BUT THE BODY MODULE CONTROL WHICH HANDLES ALL THE LIGHTING IN MY CAR. THE HEADLIGHT IS SUPPOSED TO BE AT 12 VOLTS, BUT WAS AT A 9 VOLTS AND I'M TOLD IT FINALLY SHORTED. I THINK THIS HAS TO DO WITH THE HEADLIGHT REPAIR DONE YEARS AGO. THIS ENDED UP BEING A $1000 REPAIR. FOR A HEADLIGHT THIS IS A TERRIBLE BUILD FOR CONSUMERS.

09/19/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

I HAD THE RECALL DONE ON MY VEHICLE AND NOW I HAVE TO FILL THE COOLANT EVERY TWO WEEKS, ITS CAUSING MY CAR TO OVERHEAT. THEY WILL NOT LOOK AT IT, OR FIX THE ISSUE THEY CREATED. THEY AS WELL REPLACED A PIECE OF THE HEAD GASKET IN WHICH MAY BE A SOURCE OF IT. IT'S BEGAN THE OVERHEATING ISSUE, WHAT MORE IS GOING TO OCCUR?

09/19/2019
Components: STEERING
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

I AM WRITING TODAY TO SHARE WITH YOU AN ISSUE WE ARE HAVING WITH OUR 2013 FORD FUSION. WE WERE DRIVING DOWN THE ROAD DURING THE RAIN. WHEN THE POWER STEERING ABRUPTLY FAILED. LUCKILY, WE DID NOT HAVE AN ACCIDENT. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE FIRST TIME WAS 7 MONTHS AGO AND WE HAD TO REPLACE THE RACK AND PINION BOTH TIMES. THERE OBIVIOUSLY IS A PROBLEM WITH THEM AND I FEEL SOMETHING SHOULD BE DONE BEFORE SOMONE IS SERIOUSLY HURT BECAUSE OF THIS ISSUE. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A RECALL ON 2012 FUSIONS FOR THE STEERING RACK, BUT OUR VEHICLE WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT WAS BUILT AT THE SAME PLANT, DURING THE SAME TIME PERIOD, AS THE RECALL ORIGINATED FROM IN HERMOSILLO MEXICO. I SURE HOPE SOMETHING CAN BE DONE TO STOP EVERYONE FROM HAVING THIS PROBLEM.

09/18/2019
Components: POWER TRAIN
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE OPERATING THE VEHICLE, A TRANSMISSION WARNING INDICATOR REMAINED ILLUMINATED AND THE VEHICLE SHOOK AND VIBRATED. ALSO, THE VEHICLE DECELERATED AND SEVERAL UNKNOWN WARNING INDICATORS WERE DISPLAYED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

09/18/2019
Components: STRUCTURE
Incident Date: 09/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

RECALL OF DOOR LOCKS, FULLY REPLACED IN 2017. WAS AT WORK YESTERDAY AND THE DOOR LATCH FAILED JUST LIKE INITIAL INCIDENT. WENT TO CLOSE THE DOOR & IT BOUNCED BACK LIKE SOMETHING WAS STOPPING IT FROM CLOSING. AS PER FORD THEY AREN'T RESPONSIBLE.

09/17/2019
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 09/06/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

I WAS HIT FROM BEHIND WHILE STOPPED READY TO TURN IN TO MY DRIVE WAY PICKUP HIT ME ABOUT 40 MILE PER HR.PUSH ME ACROSS THE STREET INTO SOME MEDAL PIPES WHY DID THE AIR BAG DID NOT GO OFF?????I WAS ON A STATE HIGHWAY

09/17/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

AFTER I FILL THE GAS TANK AND PARK MY CAR IN THE GARAGE, I CAN SMELL GAS. AFTER THE CAR HAS BEEN DRIVEN A FEW MILES THE SMELL GOES AWAY. THE SMELL IS ONLY PRESENT RIGHT AFTER I FILL THE TANK UP UNTIL THE FUEL LEVEL DROPS DOWN FROM FULL. THIS ONLY STARTED ABOUT 2 MONTHS AGO BUT HAS BEEN PRESENT EVERY TIME THE TANK HAS BEEN FILLED SINCE THEN. THERE WAS A RECALL FOR THIS PROBLEM (13S04) SO I CALLED MY LOCAL FORD DEALER TO TRY TO GET IT FIXED UNDER THE RECALL. THE DEALER TOLD ME THAT MY VIN NUMBER IS NOT INCLUDED IN THE RECALL. I AM PRETTY SURE THIS IS THE SAME ISSUE THAT THE RECALL WAS CREATED TO FIX SO I THINK THAT FORD SHOULD RE-LOOK AT WHAT CARS THEY ARE WILLING TO REPAIR. IT SEEMS TO ME THAT THEY EASILY COULD HAVE OVERLOOKED SOME CARS THAT HAD THAT PROBLEM.

09/16/2019
Components: SERVICE BRAKES
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TWICE IN THE LAST 2 WEEK MY EMERGENCY BRAKE HAS ENGAGED WILL I WAS DRIVNG DOWN THE HIGHWAY. A WARNING LIGHT CAME ON TELL MY THERE WAS A FAULT WITH MY BRAKES . SO I PULL OFF THE HIGH AND PULLED THE LEVER UP THEN PUSH IT DOWN THEN PULLED IT UP . I DID THAT 3 TIMES TO MAKE SURE IT WAS NOT ON

09/13/2019
Components: SEAT BELTS
Incident Date: 08/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU7DR******
Summary

THE REAR MIDDLE SEAT BELT LOCKS UP WHEN THE SEAT IS TILTED DOWN AND DRIVEN A COUPLE OF MILES. THIS DOESN'T LET THE REAR SEAT TO COME BACK UP. THE ONLY WAY TO RELEASE IT IS TO COMPLETELY DISASSEMBLE THE SEAT AND THE SEAT BELT EVERY TIME. USERS UNBOLTING AND BOLTING THE SEAT BELT REPEATEDLY CAN EASILY LEAD TO UNINTENDED ERRORS IN REASSEMBLY.

09/12/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K99DR******
Summary

INITIAL IGNITION OF THE CAR RESULTS IN ENGINE STALL OUT POST ABNORMAL IGNITION TIME. FUSION WILL DISPLAY "POWER RUN ACTIVE" THEN "PRESS BRAKE TO START". THIS WILL REPEAT AFTER ANOTHER IGNITION ATTEMPT AND RE-SHOW THE SAME MESSAGES ON THE DASHBOARD. AFTER A THIRD IGNITION ATTEMPT THE ENGINE DOES NOT STALL OUT. THE PROBLEM IS NOT A SUDDEN ONSET BUT INITIAL SYMPTOMS OF THE ISSUE IS THAT THE CAR WILL STALL OUT AFTER 10 SECONDS OF DRIVING. INITIAL RE-IGNITION POST STALL RESULTS IN NORMAL FUNCTION OF THE CAR WITHOUT EXTRA ISSUE. HOWEVER, THIS EVENT BECOMES INCREASINGLY COMMON OVER TIME UNTIL IT SIMPLY STALLS OUT IMMEDIATELY POST IGNITION. DESPITE MULTIPLE TRIPS TO A FORD CERTIFIED PROFESSIONAL MECHANIC, NO CODES ARE GIVEN BY THE COMPUTER WHICH RENDERS DIAGNOSIS OF THE FAULTY PART OR CAUSE OF THE ISSUE NEAR IMPOSSIBLE. PROBLEM MAY PRESENT ITSELF AS FAULTY ALTERNATOR, BATTERY, OR STARTER. HOWEVER, EVEN AFTER REPLACEMENT OF ANY POSSIBLY FAULTY AFOREMENTIONED PARTS THE PROBLEM STILL PERSISTS.

09/12/2019
Components: STRUCTURE
Incident Date: 09/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

PASSENGER AND DRIVER SIDE DOOR LATCHES BROKE WITHIN A COUPLE WEEKS OF EACH OTHER. THE CAR WAS PARKED BOTH TIMES AND WHEN EXITING THE CAR AND TRYING TO CLOSE THE DOORS, THEY DO NOT LATCH SHUT AND ONLY REMAIN OPEN.*DT *TP

09/11/2019
Components: STRUCTURE
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR; HOWEVER, THE LOCK MECHANISM FAILED. THE CONTACT HELD THE DOOR AND DROVE SLOWLY TO HER RESIDENCE. THE CONTACT CALLED TED RUSSELL FORD LINCOLN (8551 KINGSTON PIKE, KNOXVILLE, TN 37919, (865) 693-7611) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,707.

09/11/2019
Components: STEERING
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE "SERVICE POWER STEERING NOW" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ELLIOTT FORD LINCOLN (903-572-3486, LOCATED AT BURTON RD, MT. PLEASANT, TX 75455) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

09/09/2019
Components: POWER TRAIN
Incident Date: 08/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER THE VEHICLE WAS REFUELED AT A FUEL STATION, IT FAILED TO ENGAGE IN ANY GEAR AND THE SHIFTER DID NOT MOVE. THE CONTACT TURNED THE VEHICLE OFF, WAITED APPROXIMATELY TWO MINUTES, RESTARTED THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE VEHICLE WAS DRIVEN TO VAN HORN FORD (1000 E SUMMIT AVE, OCONOMOWOC, WI 53066) WHERE THEY JUST ADVISED THE CONTACT TO CALL NHTSA. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,689.

09/09/2019
Components: ENGINE
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE SERVICE ENGINE REQUIRED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, (334) 613-5000) WHERE THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

09/06/2019
Components: STEERING
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

STEERING WHEEL SUDDENLY LOCKED UP WONT TURN, ADVANCE TRAK LIGHT CAME ON, VEHICLE CANNOT BE DRIVEN

09/06/2019
Components: POWER TRAIN
Incident Date: 09/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I CONTACTED MY LOCAL FORD DEALER REGARDING THE RECALL LISTED FOR MY CAR: "MAY 13,2019 MANUFACTURER RECALL NUMBER19S16 NHTSA RECALL NUMBER19V362" I WAS TOLD THAT MY CAR HAD NO RECALL AND THAT I'D HAVE TO COME IN TO LOOK INTO PURCHASING A ENTIRE NEW SHIFTER LINKAGE CABLE. THIS BUSHING CAME OFF ONCE I STARTED THE CAR THIS MORNING, TRIED TO PUT IT IN DRIVE AND THE CAR DIDN'T MAKE IT PAST REVERSE. AFTER I TRIED TO PUT THE CAR BACK INTO PARK THE CAR STAYED IN REVERSE EVEN THOUGHT THE SHIFTER WAS IN PARK. AFTER TURNING OFF THE CAR IT WAS UNABLE TO BE TURNED BACK ON BECAUSE THE TRANSMISSION WASN'T IN PARK EVEN THOUGHT THE SHIFTER READ IT WAS.

09/06/2019
Components: ENGINE
Incident Date: 05/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU5DR******
Summary

THE CAR CREATES A CONSTANT LOUD AIR SUCTION NOISE WHEN ACCELERATED. THE SOUND BECOMES LOUDER THE FASTER YOU GO WHEN STEPPING ON THE ACCELERATION PEDAL. THERE IS NO SOUND WHEN THE CAR IS IN IDLE AND ROLLING WITHOUT STEPPING ON THE ACCELERATION PEDAL. THE CAR WAS TAKEN INTO THE DEALERSHIP FOR ROUTINE MAINTENANCE AND ASKED TO BE DROVE BY DEALERSHIP TO DIAGNOSE THE SOUND. THERE ARE NO WARNING LIGHTS OR CODES SHOWING UP. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM.

09/05/2019
Components: ENGINE
Incident Date: 09/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

ENGINE CYLINDER HEAD OVERHEATS AND LEAKS OIL RECALL DRIVING DOWN THE INTERSTATE THIS MORNING IN RUSH HOUR TRAFFIC MY CAR STARTED SHUTTERING. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE MY DASHBOARD WENT CRAZY STATING MY CAR OVERHEATED. WHEN I GOT TOWED TO THE MECHANIC THEY DISCOVERED MY COOLANT WAS LEAKING AND IT BUSTED ONE OF MY CYLINDERS WHICH PUT A HOLE IN MY ENGINE. WHEN I CALLED FORD THEY STATED MY VIN WASN'T INCLUDED IN THE RECALL. I HAVE THE EXACT MAKE, MODEL AND ENGINE MENTIONED IN THE RECALL AND EXACTLY WHAT THEY WARNED WOULD HAPPEN, HAPPENED, BUT I WAS TOLD IT WAS A COINCIDENCE. I HAD NO WARNING WHATSOEVER. MY TEMPERATURE GAUGE WAS FINE AND THERE HASN'T BEEN ANYTHING LEAKING. THIS IS A SERIOUS PROBLEM. I DO NOT BELIEVE IN COINCIDENCES THIS BIG.

09/03/2019
Components: SEAT BELTS
Incident Date: 08/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU3DR******
Summary

WHEN VEHICLE SITS IN THE SUN ALL DAY AT HIGH TEMP, THE DRIVER'S SEAT BELT WILL NOT DEPLOY. THE TENSIONER LOCKS UP. AFTER SITTING SEVERAL MINUTES WITH A/C ON HIGH THE SEAT BELT WILL STILL NOT DEPLOY. THIS IS A SERIOUS ISSUE MAKING THE VEHICLE UNSAFE TO DRIVE FOR THE DRIVER.

09/03/2019
Components: STEERING
Incident Date: 08/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

TO WHOM IT MAY CONCERN; I'M WRITING TODAY TO SHARE WITH YOU AN ISSUE WE ARE HAVING WITH OUR 2013 FORD FUSION. WE WERE DRIVING DOWN THE ROAD WHEN THE POWER STEERING ABRUPTLY FAILED. LUCKILY, WE DID NOT HAVE AN ACCIDENT. WE PURCHASED AND HAVE HAD ALL OF OUR SERVICE DONE THROUGH THE DEALERSHIP. WE PURCHASED THE VEHICLE IN 2016 WITH 38,233 MILES ON IT. WE HAD THE CAR TOWED TO THE SERVICE DEPARTMENT AT FAITH'S FORD IN BRATTLEBORO VERMONT ON MONDAY THE 26TH FOR A POWER STEERING ASSIST FAULT. ON TUESDAY, WE RECEIVED A CALL FROM XXX]SERVICE MANAGER, AND HE INFORMED US THAT THE ELECTRIC POWER STEERING RACK HAS HAD A PREMATURE FAILURE AND THAT THE REPLACEMENT WOULD COST $1900.00. WE HAVE CONTACTED THE OWNER OF FAITHS FORD AND NOT RECEIVED A RESPONSE. AFTER DOING SOME RESEARCH WE FOUND THAT THERE WAS A RECALL ON 2012 FUSIONS FOR THE STEERING RACK, BUT OUR VEHICLE WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT WAS BUILT AT THE SAME PLANT, DURING THE SAME TIME PERIOD, AS THE RECALL ORIGINATED FROM (15S18) IN HERMOSILLO MEXICO. OUR VEHICLE, VIN NUMBER [XXX] 69,520 MILES ON IT WHEN IT FAILED. WE ARE STILL MAKING PAYMENTS ON IT WITH OVER $6000.00 LEFT TO THE LOAN AND WE CANNOT AFFORD TO SPEND THAT AMOUNT. IT WAS SUGGESTED THAT WE CONTACT FORD CORPORATE OFFICE ABOUT THE ISSUE WHICH WE DID, HOWEVER THEY MAINTAIN THAT OUR CAR WAS NOT PART OF THE RECALL AND THERE IS NOTHING THAT THEY CAN DO. THEY TOLD US TO TAKE IT TO THE DEALERSHIP FOR A DIAGNOSIS, EVEN THOUGH WE HAD EXPLAINED THAT WE HAD ALREADY DONE THAT VERY THING. THEY SUGGESTED WE CONTACT THE NHTSA AND FILE A COMPLAINT. HOW MANY OTHER CARS ARE OUT THERE THAT HAVE THIS SAME ISSUE BUT ARE 'NOT PART OF THE RECALL.' IF [XXX] EEN DRIVING, SHE WOULD NOT HAVE BEEN ABLE TO STEER IT. THANK YOU IN ADVANCE FOR ANY HELP YOU CAN PROVIDE US WITH THIS SITUATION. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/03/2019
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 09/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE FRONT PASSENGER DOOR LATCH IS NON FUNCTIONAL. A SUBSTANTIAL NUMBER OF 2013 FORD FUSION VEHICLES HAVE BEEN RECALLED FOR THIS ISSUE. A FORD DEALERSHIP WILL NOT REPAIR THE NON FUNCTIONING DOOR LATCH, THEY CLAIM MY VEHICLE IS NOT AFFECTED BY THE RECALL. I AM NOW LEFT WITH A NON OPERATIONAL VEHICLE DUE TO THE DOORS INABILITY TO BE SECURED PROPERLY.

08/29/2019
Components: AIR BAGS
Incident Date: 08/26/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TAKATA RECALL. I HAD A REAR END ACCIDENT WITH FRONT END DAMAGE ALSO. THE AIRBAGS DID NOT DEPLOY AT MORE THEN 40 PLUS MILE INPACK WHAT HAPPEN? CAR WAS STATIONARY WAITING TO MAKE A LEFT HAND TURN ON A HIGHWAY. HELP!

08/26/2019
Components: ENGINE
Incident Date: 08/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE OVERHEAT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT NOTICED THAT THERE WAS NO TEMPERATURE GAUGE TO INDICATE THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT HAD TO PULL UP THE DIGITAL DASH DISPLAY OF THE TEMPERATURE COOLANT TO SEE THE COOLANT TEMPERATURE. WHEN THE CONTACT TURNED ON THE AIR CONDITIONER TO COOL THE TEMPERATURE DOWN, THE TEMPERATURE GAUGE INDICATOR TURNED OFF AND RETURNED TO NORMAL. THE CONTACT ALSO STATED THAT THERE WAS NO COOLANT SENSOR IN THE VEHICLE. IN ADDITION, WHILE DRIVING, THE CONTACT HAD TO TURN THE AIR CONDITIONER BACK ON, BUT IT DID NOT TURN OFF THE TEMPERATURE GAUGE INDICATOR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. FURTHERMORE, WHILE DRIVING UP A HILL, THE ENGINE BEGAN TO SHAKE AND THE TEMPERATURE AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND DRIVING OFF. THE CONTACT STATED THAT THE COOLANT LEVEL WAS FINE WHEN THE VEHICLE WAS SERVICED IN JUNE. THE CONTACT STATED THAT THERE WAS NO COOLANT SENSOR TO WARN THAT THE COOLANT LEVEL WAS LOW. THE CONTACT WAS A FORMER FORD TECHNICIAN AND DIAGNOSED THE VEHICLE. A CYLINDER HEAD TEMPERATURE OVERHEAT CODE APPEARED. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED VIA CHAT AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 95,000.

08/26/2019
Components: STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

I CALLED FORD BEFORE AND THE GUY ON THE PHONE SAID THAT THE RECALL WAS VIN SPECIFIC AND MY VIN HAD NOT BEEN INCLUDED. ALTHOUGH, THE SAME ISSUES THEY ARE SAYING IS HAPPENING IS HAPPENING WITH MY CAR RIGHT NOW. I PUT IT IN PARK IT DRIVES, I DO USE MY EMERGENCY BRAKE AT ALL TIMES NOW, I PUT IT IN REVERSE IT GOES FORWARD, I PUT IT IN NEUTRAL IT REVERSES; IF THERE WERE AN EMERGENCY CURRENTLY I AM NOT ABLE TO HIT THE GAS AND REVERSE AND THE BRAKES SEEM TO SHUDDER WHEN STOPPING. I HAVE HAD TO FINAGLE MY WAY SINCE THIS STARTED HAPPENING UNTIL IT'S MY TURN TO GET MY CAR SERVICED BY FORD FOR A RECALL. AND THIS WILL BE THE SECOND APPOINTMENT SINCE IT WAS REPAIRED FOR RECALLS EARLIER ON IN THE YEAR.

08/24/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

3 OUT OF 4 OF THE DOORS LATCHES HAVE STOPPED WORKING WITHIN 1 YEAR SPAN. THE DOORS DO NOT CLOSE. VEHICLE WAS STATIONARY/PARKED. DOOR WAS OPENED TO ALLOW ENTRY AND THEN WOULD NOT CLOSE OR LOCK.

08/24/2019
Components: STEERING
Incident Date: 08/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

CAR LOST POWER STEERING AFTER DRIVING IN RAIN. THERE ARE RECALLS FOR POWER STEERING ON THIS MODEL YEAR, BUT DEALER TELLS ME MINE ISN'T PART OF IT. RECALL NEEDS TO BE EXPANDED

08/23/2019
Components: STRUCTURE
Incident Date: 08/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WAS DRIVING IN TOWN (LESS THAN 45 MPH) WHEN I TURNED A CORNER MY BACK DOOR CAME OPEN ON ITS OWN. THANKFULLY, MY 5YR OLD WAS BUCKLED IN TIGHT HIS BOOSTER BECAUSE HE WAS SITTING RIGHT THERE. THERE WAS NO AJAR LIGHTS OR SOUNDS THAT THE DOOR MAY HAVE BEEN OPEN WHILE I WAS DRIVING. THE LAST TIME THE DOOR WAS CLOSED, IT LATCHED SECURELY AND WAS NOT AN ISSUE. THE DOOR NOW WILL NOT LATCH AT ALL, IT WILL CLOSE BUT THE LATCH WILL NOT HOLD IT CLOSED. THERE WAS A RECALL REPAIR ALREADY DONE ON THIS VEHICLE FOR THE VERY SAME PROBLEM (RECALL # 15S16) IN 2016. SO THIS WOULD BE A REOCCURRING FAILURE AFTER THE RECALL REPAIR WAS COMPLETED. FORD WILL NOT TAKE RESPONSIBILITY FOR THE 2ND REPAIR OF THE VERY SAME FAILURE AS THE ORIGINAL RECALL, SINCE IT WAS 3 YRS AFTER THE FIRST REPAIR.*DT*JB

08/22/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 08/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

CAR STRUGGLES TO CRANK AFTER FUELING UP. IT DOES NOT MATTER HOW MUCH GAS I HAVE IT WILL HAVE TO TURN OVER THREE PLUS TIMES TO CRANK. RESEARCHED AND NUMEROUS FUSIONS HAVE THE SAME ISSUE. IT COULD BE THE PURGE VALVE. I HAVE ORDERED THE PIECE TO PUT ON SOON.

08/21/2019
Components: STRUCTURE
Incident Date: 07/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

RECALL # 15S16 ON MY 2013 FORD FUSION TITANIUM VIN # [XXX] FOR DOOR SAFETY LATCH REPLACEMENT. FORD MARKED THIS "IMPORTANT SAFETY RECALL JUNE 2016" ON JAN 13, 2018 I TOOK MY ABOVE MENTIONED VEHICLE TO GIBBONS FORD 704 MARTIN F. GIBBONS BLVD, DICKSON CITY PA 18519 SERVICE ADVISOR WAS 128 [XXX]. MY MILEAGE WAS 52616 UPON DROP OFF. UPON PICK UP I WAS INFORMED TECH VERIFIED RECALLS AND TECH VERIFIED PROPER OPERATION AS PER RECALL 15S14. H DOOR LATCH REPLACEMENT ALL OPEN RECALLS BE. ON APPROXIMATELY 07/19/19 WHILE ENROUTE TO WORK MY FRONT PASSENGER SIDE DOOR FLUNG OPEN WITH GREAT FORCE THAT STARTLED ME. I PULLED TO THE SIDE OF THE ROAD AND TRIED TO SECURE THE DOOR BUT THE DOOR BOUNCED BACK OPEN. ONCE AGAIN I TRIED TO SECURE THE DOOR AND IT FAILED TO SECURE. THE VEHICLE DOOR WAS SECURED USING ROPE THAT WAS TIED AROUND THE DOOR FRAME FROM THE FRONT PASSENGER DOOR TO THE FRAME OF THE BACK PASSENGER DOOR. SKIP AHEAD TO 08/06/19 THE EARLIEST DAY COCCIA FORD 577 E. MAIN ST WILKES-BARRE PA 18702 COULD LOOK AT THE VEHICLE TO DETERMINE THE PROBLEM. MILEAGE DROPPED OFF AT 66098. SKIP AHEAD 08/07/19 SERVICE MANAGER FRANK DOMINICK STATES ON MY PAPERWORK THAT RF DOOR LATCH NEEDS TO BE REPLACED. FRANK [XXX] ALSO STATES THAT VEHICLE DOES NOT COMPLY WITH THE DOOR LATCH RECALL. HE THEN STATES NO TSB'S OR SSM'S FOUND FOR THIS CONCERN. THE PART THAT WAS PUT ON MY VEHICLE BY COCCIA WAS BE8Z 5421812B DESCRIPTION LATCH $158.55 I WAS THEN CHARGED FOR LABOR $104.95 THE LINE TOTAL WAS $263.50. I HAD NO OTHER CHOICE OTHER THAN TO PAY THIS VERY STEEP BILL. I PAID AND OBTAINED THE DEFECTED PART. I THE CUSTOMER TRIED TO PLEA MY CASE SEVERAL TIMES TO COCCIA FORD AND FORD SERVICE. I ASKED SEVERAL TIMES UPON MULTIPLE CALLS TO SPEAK WITH A SUPERVISOR. FORD SERVICE FAILED TO CONNECT ME TO A SUPERVISOR EACH AND EVERY CALL. I AM ASKING TO BE FULLY COMPENSATED FOR THE SAFETY RECALL DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

08/21/2019
Components: STEERING,POWER TRAIN
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE SHIFTED INTO LOW GEAR. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE FAILED TO ENGAGE AND CONTINUED TO MOVE. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BULL VALLEY FORD (1460 S EASTWOOD DR, WOODSTOCK, IL 60098, (815) 338-6680) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BUSHING NEEDED TO BE REPLACED DUE TO CORROSION AND THE STEERING LINKAGE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CASE [XXX]. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 161,546. *BF CONSUMER STATED BATTERY WAS RECHARGED AFTER EMERGENCY FLASHER WAS DISCHARGED. ALSO VEHICLE WAS TOWED AND STEERING LINKAGE WAS REPAIRED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

08/20/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/06/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TWO WEEKS AGO I WAS HEADING TO WORK. RIGHT BEFORE I GOT ON THE HIGHWAY MY CAR BEGAN TO SMOKE. NO ALARMS WENT OFF, SO I PULLED OVER TO SEE WHAT IT COULD BE THE REASON MY CAR STARTED SMOKING. WHEN I LIFTED UP THE HOOD SMOKE CAME ROLLING OUT AND I SEEN FIRE UNDER THE ENGINE. I CALLED 9-1-1 AND THEY SEND THE FIRE DEPARTMENT OUT TO PUT OUT THE FIRE. CAR IS TOTAL LOST

08/20/2019
Components: ENGINE
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT DROVE TO MALLOY FORD OF CHARLOTTESVILLE (2070 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901, 434-977-7960) AND HAD THE RECALL REPAIR PERFORMED. AFTERWARDS, WHILE DRIVING 35 MPH, THE VEHICLE'S EXTREME HEAT WARNING INDICATOR BEGAN TO FLASH AND MADE BEEPING SOUNDS. SIMULTANEOUSLY, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING VALVE AND SENSOR WERE DEFECTIVE. THE CONTACT PAID TO HAVE THE VEHICLE REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT CONTINUED TO EXPERIENCE THE SAME FAILURE ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY 50% TOWARDS THE COST OF A NEW MOTOR. THE CONTACT WAS ALSO INFORMED THAT THEY COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR DESPITE HAVING A NEW MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

08/19/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

NOTICE SENT (MAY 2019) STATING THAT THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. IF THE DRIVER ATTEMPTS TO SHIFT TO PARK IN THIS CONDITION, THE TRANSMISSION MAY NOT BE IN PARK POSITION EVEN THOUGH THE SHIFTER POSITION INDICATES THE VEHICLE IS IN PARK, AND THE "TRANSMISSION NOT IN PARK" WARNING MAY NOT APPEAR. THIS COULD RESULT IN UNITENDED VEHICLE MOVEMENT, INCREASING THE RISK OF INJURY OR CRASH. I WAS TOLD TO BRING MY CAR (8/19/19 )BUT WAS TOLD THAT THE PARTS WERE NOT IN. NO ACCIDENT HAS OCCURED AS OF 8/19/19.

08/17/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 06/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

MY VEHICLE WAS PARKED IN FRONT OF THE GAS PUMP. WHEN I GOT READY TO LEAVE THE STORE I TRIED TO PUT MY CAR IN DRIVE. THE SHIFTER WOULD NOT MOVE OUT OF PARK. ON THE DASH IT SHOWED THE CAR WAS IN NEUTRAL AND THE CAR ACTED AS IF IT WERE IN NEUTRAL. THE EMERGENCY BRAKE HAD TO BE PUT ON ONCE IT WAS PUSHED AWAY FROM THE GAS PUMPS. THE CAR THEN HAD TO BE TOWED HOME BECAUSE THERE WAS AND STILL IS NO FIX FOR THE RECALL ON MY VEHICLE. THE RECALL WAS ISSUED IN MAY AND THERE IS STILL NO REMEDY BUT TGE DEALERSHIP INSISTED THAT I PAY OUT OF POCKET FOR A TEMPORARY FIX THEN BE REIMBURSED LATER....IF THERE WAS ANY KIND OF FIX EVEN A TEMPORARY ONE MY VEHICLE SHOULDVE JUST BEEN FIXED. I AM NOT AT FAULT HERE.

08/17/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 08/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

WHILE OPERATING MY VEHICLE FROM A STOP TO A ROLLING POSITION, THE TRANSMISSION IS NOT PROPELLING THE CAR FORWARD LIKE IT SHOULD. I COMPARE IT TO A MANUAL TRANSMISSION SCENARIO WHERE THE CLUTCH ISN'T RELEASED ALL THE WAY, SO THE RPMS REV-UP, BUT THE CAR MOVES FORWARD A VERY SLOW PACE. THIS HAS BEEN GOING ON FOR ABOUT 2 MONTHS NOW. NOTHING SEEMS TO RESOLVE THE ISSUE. THIS OCCURS EVERYDAY, REGARDLESS OF ENGINE TEMPERATURE OR WEATHER.

08/17/2019
Components: WHEELS,FUEL/PROPULSION SYSTEM
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

REPLACEMENT OF LUG NUTS AFTER 60,000 MILES. THE LUG NUTS ARE KNOWN TO WEAR OUT AND THEN NEED REPLACEMENT AT A COST OF @$150. MAKES NO SENSE. I NEED TO REPLACE THE FUEL VAPOR SEPARATOR (9D289). THIS WILL BE THE THIRD ONE ON THIS CAR AT @ $400.

08/16/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

MY 2013 FUSION HAS A DOOR LATCH THAT IS BROKEN. ACCORDING TO RECALL 15S16 THIS SHOULD BE COVERED UNDER A RECALL BUT, ACCORDING TO FORD, THIS IS NOT A COVERED VIN, YET MY VEHICLE WAS BUILT IN THE SAME FACTORY AS THE STATED RECALL (HERMOSILLO IN 2013), THEREFORE, SHOULD BE COVERED. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE BECAUSE OF THIS ISSUE.

08/16/2019
Components: STRUCTURE
Incident Date: 08/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

PASSENGER SIDE DOOR WILL NOT LATCH PROPERLY. DOOR WILL NOT CLOSE AT ALL.

08/15/2019
Components: AIR BAGS
Incident Date: 07/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. AS A RESULT, THE VEHICLE DID NOT PASS INSPECTION. THE CONTACT WAS CONCERNED FOR HER SAFETY THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. HERB CHAMBERS FORD OF BRAINTREE (75 GRANITE STREET, RTE 37, BRAINTREE, MA 02184, (781) 848-1350) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS), BUT SHE NEVER TOOK THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,175.

08/14/2019
Components: POWER TRAIN
Incident Date: 06/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

VEHICLE DOES NOT SHIFT TO NEXT GEAR PICKING UP SPEED OR SOME TIMES GOING DOWN HILLS WILL NOT SHIFT TO HIGHER GEAR CAR ONLY HAS 45000 MILES ON IT STILL. AND ON HIGH WAY IT HAS DOWN SHIFTED HARD AT 70 MPH THEN UP SHIFTED BACK TO THE RIGHT GEAR

08/12/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT PASSENGER DOOR UNLATCHED AND SWUNG OPEN. IN ADDITION, THE "DOOR OPEN" INDICATOR ILLUMINATED. THE CONTACT CALLED AUTONATION FORD UNION CITY AT 770-674-6075 (LOCATED AT 4355 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) IN 2016. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,000.

08/10/2019
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 07/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H93DR******
Summary

WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS IN A DANGEROUS SITUATION WHEN I HAD TO LET MY CAR SLIDE DOWN THE ROAD OF MY HOUSE IN ORDER TO LET THE TRAFFIC (I HAD UNINTENTIONALLY CAUSED) CARRY ON. I THEN, PUT MY CARS EMERGENCY BRAKE ON AND CALLED MY MECHANIC. LUCKILY FOR ME, THIS ALL HAPPEN INFRONT OF MY HOUSE, ACTUALLY, AFTER THE 2 HOUR DRIVE I HAD FINISHED COMING FROM, MY CONCERNS ARE WHAT IF THIS INCIDENT WOULD HAVE HAPPEN OUTSIDE OF MY TOWN, OR IN THE HIGHWAY, MY SAFETY AND EVEN MY OWN LIFE WAS ON THE LINE FOR A FEW MINUTES, I CAN ONLY BE LUCKY FOR SO LONG. A COUPLE DAYS AFTER, I CAME TO FIND OUT I DID NOT HAVE ONE RECALL INCOMPLETE BUT 3!, EVEN MORE SHOCKING, I DID NOT RECEIVE NOTICES FOR ANY OF THE 3 RECALLS FROM MY CARS DEALERSHIP. I WENT TO THEM IMMEDIATELY AND NOW AM WAITING FOR THEM TO CALL ME BACK TO SCHEDULE AN APPOINTMENT I BEEN TRYING TO MAKE ALREADY FOR THE PAST WEEK BUT TILL TODAY, I HAVE YET NOT RECEIVED A DATE.

08/09/2019
Components: WHEELS
Incident Date: 08/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

THE LUG NUTS SWELLED CAUSING US TO HAVE TO PURCHASE A SPECIAL TOOL TO REMOVE THEM AND THEN TO REPLACE ALL OF THE LUG NUTS TO PREVENT ANY MORE ISSUES. THIS IS A WELL KNOWN ISSUE WITH FORD, WHO WILL NOT CORRECT THE PROBLEM. THERE WAS A LAWSUIT ON THIS.

08/07/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO BROWN'S AUTO WORLD (2634 HOPE MILLS RD, FAYETTEVILLE, NC 28306, (910) 307-7361) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). AFTER THE REPAIRS WERE MADE, WHILE DRIVING 25 MPH, THE PASSENGER DOOR OPENED ON ITS OWN. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND HAD THE DOOR LATCH REPLACED A SECOND TIME. SOON AFTER THE SECOND REPAIR, THE DRIVER'S DOOR EXPERIENCED THE SAME FAILURE. THE DRIVER'S DOOR WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

08/04/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

MY CAR CUT OFF IN THE MIDDLE OF THE HIGHWAY NOW MY CAR IS GIVING ME THE WARNING SIGNAL TRANSMISSION NOT IN PARK. THIS IS THE SAME WARNING I'M THE RECALL. I'VE BEEN TRY TO GET THE DEALER TO FIX IT SINCE I GOT THE LETTER 3 MONTHS AGO BUT THEY KEEP TELLING ME THEY CAN'T ORDER THE PART THEY ARE BUSY. I ALMOST GOT HIT BY AN 18 WHEELER DUE TO THIS RECALL NOT BEING FIXED. IT'S BEEN 3 MONTHS AND FORD STILL HAS NOT FIXED THE RECALL AND I DON'T FEEL SAFE DRIVING THE CAR. I WAS DRIVING ON TO 175 IN COLUMBIA MD WHEN THIS HAPPENED.

08/03/2019
Components: AIR BAGS,SEAT BELTS,WHEELS
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

HAD MY OIL CHANGE/TIRE ROTATION DONE ON 08/01/19 AND WAS TOLD I HAD TO GET NEW LUG NUTS AS THEY WERE SWOLLEN & MISSHAPEN. COST OF $200 TO CHANGE THEM. I THOUGHT THIS IS WI, WINTERS ARE HARSH SO OK. APPARENTLY THIS IS NOT NEW ACCORDING TO THIS WEBSITE. ALSO HAVE NO WORKING AIRBAGS AS A SENSOR FOR THE SEATBELT IS NOT WORKING. TO FIX THAT WILL BE $300+ BUT I REFUSE TO PAY FOR THIS AS THERE IS A RECALL IN PLACE FOR THAT ALSO!! WE ARE LOYAL FORD CUSTOMERS AND TO FIND OUT FORD KNOWS ABOUT THIS IS INFURIATING. WE ARE NOW LOOKING TO TRADE THIS FUSION IN (ONLY 75K MILES ON IT) BUT DO WE GO WITH ANOTHER FORD OR A DIFFERENT MAKE. TO HAVE TO EVEN ASK THIS QUESTION ASTOUNDS ME. FORD - FIX THE PROBLEMS!!!

08/02/2019
Components: POWER TRAIN
Incident Date: 05/04/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. MY CAR PROCEEDED TO MOVE BACK AND STRUCK MY HUSBAND'S CAR. LUCKILY, IT WAS ONLY MY HUSBAND'S CAR AND NOT ANOTHER VEHICLE, OBJECT, OR PERSON. THIS ISSUE INITIALLY WAS ANNOUNCED IN JULY OF 2018. I RECEIVED A LETTER IN THE MAIL OF MAY 2019. CURRENTLY, MY CAR WILL NO LONGER OPERATE. THE SHIFTER WILL NOT MOVE AT THIS POINT, THEREFORE, I'M UNABLE TO OPERATE MY CAR. WHEN I CONTACTED MULTIPLE FORD DEALERSHIPS IN THE AREA, AS WELL AS CORPORATE, I WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE AT THIS POINT AND THAT FORD WILL ADMINISTER AN ADDITIONAL LETTER WHEN THE ISSUE CAN BE ADDRESSED. MONTHS HAVE PASSED AND FORD HAS DONE NOTHING. THE SAFETY LETTER ADVISED, THAT FORD'S "COMMITMENT, TOGETHER WITH YOUR DEALER, IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE AND SUPPORT. SADLY, THIS IS NOT THE CASE.

08/02/2019
Components: ENGINE
Incident Date: 07/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE AND LOW COOLANT INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND IT WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR. THE CONTACT LATER FOUND OUT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE RECALL AND INFORMED THE CONTACT TO SEND THEM THE REPAIR RECEIPT. THE CONTACT SENT THE RECEIPT AND RECEIVED REIMBURSEMENT. A WEEK AGO, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

08/01/2019
Components: STRUCTURE
Incident Date: 07/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

LAST YEAR, OUR BACK PASSENGER DOOR WOULD NOT LATCH SHUT. WE DID A SIMPLE SEARCH AND FOUND THAT THERE WAS A RECALL ON SOME 2013 FORD FUSIONS FOR THIS VERY ISSUE. WHEN WE TOOK IT IN TO THE FORD DEALER, THEY SAID OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL BUT THAT IT WAS A "BROKEN PAWL SPRING TAB" WHICH RESIDES INSIDE THE CAR DOOR, THAT WAS THE ISSUE. WE PAID FOR THE REPAIR. LAST WEEK, THE VERY SAME THING HAPPENED TO THE FRONT PASSENGER DOOR (DIFFERENT DOOR). BOTH TIMES IT HAPPENED AS WE WERE GETTING INTO THE CAR WHILE IT WAS STILL PARKED. I CONTACTED FORD AND THEY SAID THERE WAS NOTHING THEY COULD DO SINCE OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL. THIS IS VERY CONCERNING TO US BECAUSE IT IS OBVIOUSLY DUE TO THE DEFECTIVE PART AND NOT NORMAL WEAR AND TEAR. WE ARE ALSO CONCERNED THAT, ACCORDING TO FORD, EVEN IF THE DOOR DOES SHUT, IT COULD COME OPEN AGAIN WITHOUT WARNING. IF WE ARE DRIVING DOWN THE INTERSTATE WITH OUR KIDS IN THE CAR AND THE DOOR COMES OPEN WITHOUT WARNING DUE TO A DEFECTIVE PART, WHO KNOWS WHAT COULD HAPPEN. SINCE THIS HAS ALREADY HAPPENED TO 2 OUT OF OUR 4 DOORS, WE CAN ONLY ASSUME IT WILL HAPPEN TO THE OTHER 2 DOORS. THANK YOU FOR YOUR CONSIDERATION. *DT CONSUMER STATED FRONT PASSENGER AND RIGHT REAR DOOR LATCHES HAS BEEN REPLACED.*JB

07/31/2019
Components: ENGINE
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

I WENT INTO MY LOCAL FORD DEALERSHIP FOR A RECALL ON JULY 2, 2019 AND ALSO TOLD THEM MY ENGINE LIGHT WAS ON AND MY CAR WAS OVERHEATING. IN THE LAST TWO YEARS MY VEHICLE HAS HAD TWO RECALLS FIXED FOR THIS ISSUE. I NOTICED WITHIN THE LAST WEEK NOT ONLY WAS THE ENGINE LIGHT ON BUT AS I WAS DRIVING THE CAR BEGAN TO SUDDENLY JERK AND START TO OVERHEAT . I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE RECALL FOR THIS ISSUE FOR THIS WAS RESOLVED AND COMPLETED TWICE IN THE LAST TWO YEARS... OBVIOUSLY NOT. I WENT TO PICK UP MY CAR FROM THE SERVICE AND NOTICED IT WAS JUST SITTING IN THE FRONT OUTSIDE OF THE SERVICE SO I WENT TO FIND SOMEONE FOR THE KEYS. MY VEHICLE WOULD NOT START SO THEY HAD TO GIVE ME A JUMP. I ASKED TO SPEAK TO THE MANAGER BECAUSE MY VEHICLE HAS NO PROBLEMS STARTING WHEN I DROPPED IT OFF THAT MORNING. SO THE MANAGER CAME BACK AFTER A WHILE TALKING TO THE MECHANIC WORKING ON MY VEHICLE AND SAID "THEY HAD TO JUMP IT A FEW TIMES BECAUSE IT KEPT TURNING OFF". SO NOW I'M UPSET BECAUSE HE'S TELLING ME WHOEVER INSTALLED IT PUT IN A SMALLER ONE THAN THE ONE THAT SHOULD BE THERE. I TOLD HIM THAT'S FUNNY BECAUSE I BOUGHT THE VEHICLE HERE LESS THAN TWO YEARS AGO AND IT HASN'T BEEN CHANGED SINCE. NOW MY VEHICLE WILL NOT TURN ON AND HAS BEEN SITTING IN THE GARAGE EVER SINCE BECAUSE I CAN'T AFFORD THE COSTLY REPAIRS.

07/30/2019
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 06/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FAILURE CODES REGARDING EVAPORATIVE SYSTEM LEAK, POWER TRAIN (FUEL AND AIR METERING) AND POWER TRAIN (AUXILIARY EMISSION CONTROL) WERE ILLUMINATED. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. *TR*JB

07/30/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

THE FRONT PASSENGER SIDE DOOR CAME UNLATCHED WHILE THE CAR WAS IN MOTION WITH A PASSENGER SITTING ON THAT SIDE AND TWO PEOPLE IN THE BACK SEAT. THE DOOR DOES NOT STAY SHUT AND ONE PERSON HAD TO DRIVE IT BACK HOME ON THE HIGHWAY WHILE THE OTHER PERSON MANUALLY TRIED THEIR BEST TO HOLD THE DOOR SHUT THE WHOLE TIME. PASSENGERS WERE UNINJURED AND GOT LUCKY THAT THERE WASN'T ANOTHER CAR IN THE LANE NEXT TO IT WHILE THIS HAPPENED. CALLED NORTH CENTRAL FORD DEALERSHIP IN RICHARDSON,TX AS WELL AS FORD MOTOR COMPANY AND NEITHER PARTIES ARE WILLING TO HELP UNLESS WE PAY FOR THE DOOR OUT OF POCKET AS THEY CLAIMED THIS SPECIFIC CAR WAS NOT PART OF ALL THE RECALLS THAT SIMILAR FUSION'S AND FOCUS'S HAVE BEEN HAVING. THIS FAMILY ALSO OWNS A 2012 FORD FOCUS THAT SAME THING HAPPENED AND WAS PART OF THE RECALL AND DOOR WAS REPLACED BY FORD. FORD REFUSES TO UNDERSTAND AND COMPREHEND THE SEVERITY OF THIS LIFE THREATENING ISSUE AND HELP THEIR CUSTOMERS SO THAT THEY CAN SAVE MONEY. OUR LIVES WERE IN DANGER AND IT'S NOT A MATTER THAT NEEDS TO WAIT TILL MORE PEOPLE DIE FOR IT TO BE RECALLED. IT'S BEEN 4 DAYS AND FORD GAVE US A CASE NUMBER AND SAID THEY WILL LOOK INTO IT AND WE STILL DON'T HAVE A CAR OR A SOLUTION AND THIS CAR IS STILL IN THE HOUSE GARAGE.

07/30/2019
Components: STEERING
Incident Date: 07/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE CAME TO A STOP WHEN THE FRONT PASSENGER RIM STRUCK A CURB. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE MANUFACTURER ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 59,106.

07/30/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE DRIVER'S SIDE DOOR OPENED ON ITS OWN. THE DRIVER HAD TO REACH OVER AND CLOSE THE DOOR. THE DOOR WOULD NOT SHUT AND LOCK. THE CONTACT STATED THAT THERE WERE PREVIOUS FAILURES CONCERNING THE OTHER DOORS AS WELL. THE CONTACT SCHEDULED AN APPOINTMENT WITH CAVILER FORD (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) FOR DIAGNOSTIC TESTING AND REPAIR FOR AUGUST 1, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000.

07/29/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH AND MAKING A RIGHT TURN, THE REAR PASSENGER DOOR OPENED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. PRIOR TO THE FAILURE, THE DOOR AJAR INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED GREENE FORD (LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (770) 532-5620) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

07/29/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU8DR******
Summary

PASSENGER SIDE DOOR LATCH BROKE AND FLEW OPEN ON HIGHWAY EXPELLING CONTENTS OF PASSENGER SEAT ONTO BUSY HIGHWAY. DEALER STATED THAT THE SAFETY RECALL FOR THE DEFECTIVE DOOR LATCH WAS ALREADY PERFORMED ON VEHICLE IN 8/2017. THAT THEY "FORD" ONLY WARANTEES PARTS REPLACED BY A SAFETY RECALL FOR 1 YEAR OR 12,000 MILES, SO I AM RESPONSIBLE FOR THE REPAIR AS IT IS NOW SIMPLY A MAINTENANCE ISSUE. WHEN I ORIGINALLY CALLED THE SERVICE DEPARTMENT THE GUYS ASKED ME IF I HAD ALREADY HAD THE RECALL PERFORMED. I TOLD HIM TO CHECK THE COMPUTER AND SEE, THAT I ONLY BRING MY VEHICLE TO THEM, WHILE HE WAS LOOKING HE MENTIONED THAT THEY HAVE BEEN STARTING TO SEE VEHICLES COMING IN AGAIN FOR THE SAME REPAIR EVEN AFTER THE RECALL. LATER HE DENIED EVER SAYING THAT ME. SO WHAT IS THERE TO STOP COMPANIES LIKE FORD FROM REPLACING A PART RECALLED FOR SAFETY REASONS, WITH ANOTHER DEFECTIVE PART AND THEN SIMPLY STATING THAT THE WARANTEE ON THE NEW PART IS ONLY 12 MONTHS. THIS MAKES ABSOLUTELY NO SENSE TO ME, IS THERE SUCH A THING AS A SAFETY RECALL ON THE SAFETY RECALL OR IS I GO THROUGH THE MOTIONS AND MY LIABILITY IS GONE? HOW AM I TO KNOW IF THE DEALER EVEN DID THE RECALL IN THE FIRST PLACE AND NOT JUST MARKED IT COMPLETE? WHAT ARE THE ODDS THAT THE EXACT PART THAT WAS DEFECTIVE AND RECALLED AND REPLACED WOULD FAIL AGAIN FOR THE EXACT SAME THING IT WAS RECALLED FOR TO BEGIN WITH? TRIED FORD NOT JUST DEALER AND GOT THE SAME RESPONSE ON THE 12 MONTHS OR 12,000 MILES RESPONSE.

07/29/2019
Components: STRUCTURE
Incident Date: 07/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

PASSENGER DOOR LATCH LET GO DURING ON RAMP CORNERING RESULTING IN PASSENGER DOOR TO FLY OPEN UNEXPECTEDLY. THIS LATCH WAS REPLACED BY FORD DURING A PREVIOUS RECALL A YEAR AGO.

07/27/2019
Components: STEERING
Incident Date: 07/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

STEERING WHEEL BOLT HAS COME LOOSE AND STARTED TO SHAKE

07/27/2019
Components: POWER TRAIN
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

HELLO MY NAME IS [XXX] I HAVE A 2013 FORD FUSION WHICH OF I LOVED UNTIL I GOT A RECALL LETTER IN THE MAIL SO I WENT TO THE STORE ONE DAY CAME OUT AND CAR WOULDN'T MOVE THEN I HAVE TO GET IT TOWED AND THAT COST ME $75 THEN ON THAT MY KEY GOT STUCK IN THE ENGINE I CAN BACK OUT A COUPLE DAYS LATER TO RUN THE CAR CUZ IT'S BEEN SITTING AND MY BATTERY DIED SO I WONDER WHEN THE PART FOR MY CAR WILL BE READY BECAUSE THAT'S MY MEAN FOR TRANSPORTATION FOR ME MY KIDS AND WORK I WILL TAKE THIS MATTER TO COURT IF I HAVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/25/2019
Components: ENGINE
Incident Date: 07/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WITHOUT WARNING AND WAS UNABLE TO BE DRIVEN. THE 'ENGINE COOLANT OVER TEMPERATURE' WARNING MESSAGE ILLUMINATED. CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) INDICATED THAT THE RECALL REMEDY FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WAS PROVIDED IN MAY OF 2015; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD TO BE TOWED. THE CONTACT FELT THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE CONTACT WAS UNCERTAIN IF THE RECALL REMEDY HAD BEEN PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

07/23/2019
Components: ENGINE
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

I HAD A RECALL DONE FOR MY ENGINE OVERHEATING. NOW MY ENGINE IS BLOWN AND WORTHLESS AND I FEEL THIS IS DUE TO A FAULTY PART PUT IN TO FIX THE OVERHEATING PROBLEM IN MY ENGINE.

07/23/2019
Components: SEAT BELTS
Incident Date: 01/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

MY MID SEAT BELT ON BACK SEAT TIGHTEND UP, NOT ABLE TO RELEASE ON THE BUCKLE MY SON GOT CAUGHT I HAD TO CUT THE BELT HE WAS SUFFOCATING HIM, NEED TO REPLACE THE BELT COVINA FORD SAID IS ABOUT $400, TO REPLACED,

07/19/2019
Components: POWER TRAIN,ENGINE
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE CONTACT CALLED CROSSROADS FORD AT 919-460-5620 (LOCATED AT 1660 PINEY PLAINS RD, CARY, NC 27518) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE ENGINE SOUNDED LOUDER THAN NORMAL WITHOUT WARNING. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/18/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

I HAVE NOTICED THAT THE PAINT IN-BETWEEN THE WINDSHIELD AND THE ROOFLINE. I HAVE NOT SEEN THIS IN OTHER CARS AND IT GOES ALL THE WAY DOWN TO THE BARE METAL. THIS IS NOT CAUSED BY ROCKS AND OTHER STUFF FLYING UP FROM THE ROAD. I AM NOT SURE WHEN IT STARTED. I JUST NOTICED IT OVER TIME AND SOMEONE TOLD ME THAT THEY THOUGHT IT WAS A MANUFACTURER DEFECT.

07/18/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

PASSENGER DOOR CAME OPEN DRIVING DOWN THE ROAD, WILL NOT LATCH. FORD WILL NOT TOW THE VEHICLE TO BE REPAIRED, WILL NOT OFFER US A LOANER VEHICLE. I HAVE ROPE HOLDING THE DOOR CLOSED.

07/17/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

I RETURNED TO MY PARK CAR OPENED AND SHUT MY FRONT PASSENGER SIDE DOOR, THEN OPENED THE REAR PASSENGER DOOR TO RESTRAIN MY GRAND CHILDREN IN THERE CAR SEAT AND THEN WALKED AROUND GOT IN THE DRIVER SIDE AND STARTED MY VEHICLE AND THE PASSENGER SIDE DOOR AJARD LIGHT INDICATOR CAME ON. I REACH OVER AND PUSHED ON THE DOOR AND IT WAS NOT LATCHED. I GOT OUT AND WENT TO INVESTIGATE FURTHER AND REALIZE IT WOULD NOT LATCH.IT LOOKED AS THOUGH IT WAS SHUT THOUGH IT WAS NOT. HAD TO CALL MY HUSBAND TO COME AND CHECK IT OUT THEN WE HAD TO USE A BUNGEE CORD TO HOLD IT SHUT. I CALLED SERVICE AND HAD THEM TO CHECK IT OUT 7/17/2019 THEY INFORMED ME IT WAS THE SAME PROBLEM THEY HAD BEEN HAVING WITH THE DOOR LATCH RECALL THOUGH MY VIN WAS NOT LISTED. THEY REPORTED IT TO FORD AND FORD STILL DID NOT WANT TO COVER THE EXPENSE OR COVER IT IN THE RECALL BECAUSE I HAD OVER 150,000 THOUSAND MILES AND NO EXTENDED WARRANTY. THIS IS A ONE OWNER CALL. THIS SAFETY ISSUE SHOULD BE COVERED AND ALL MY DOOR LATCHES SHOULD BE REPLACED AT NOT COST TO ME. I DID OPEN A CAS NUMBER WITH FORD CUSTOMER RELATIONS THOUGH THEY DIDN'T SEEM TOO CONCERNED, WHAT DOES MY MILEAGE OR WARRANTY HAVE TO DO WITH A UNSAFE DEFECTIVE PART THAT FORD IS AWARE OF? *DT *TP

07/16/2019
Components: POWER TRAIN
Incident Date: 05/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE CONTACT CALLED TERRY'S FORD OF PEOTONE AT 708-258-9200 (LOCATED AT 363 N HARLEM AVE, PEOTONE, IL 60468) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/15/2019
Components: POWER TRAIN
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

SHIFTER CABLE RECALL ON THE 2013 FORD FUSION. THAT EXACT PROBLEM IS WHAT IS HAPPENING TO MY CAR, WHILE INITIALLY IN DRIVE, THE SHIFTER CABLE BROKE AND CHANGED GEAR BY ITSELF. THE DEALER IS REFUSING TO LOOK AT IT AND FIX IT IN A TIMELY MANNER (ROUSH FORD, COLUMBUS, OHIO 888-380-0264)

07/15/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

THE FRONT PASSENGER DOOR LATCH FAILED AND THE DOOR CAME OPEN WHILE I WAS DRIVING DOWN THE ROAD. THE VEHICLE WAS IN MOTION AT THE TIME THIS HAPPENED. I WAS ON A RESIDENTIAL STREET AT THE TIME. IF I HAD BEEN ON AN INTERSTATE OR HIGHWAY, THIS WOULD HAVE BEEN A VERY UNSAFE SITUATION. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE IN 2015 (RECALL # 15S16) . FORD SAYS THE RECALL WAS COMPLETED ON IT IN NOVEMBER 2015. I BOUGHT THE VEHICLE USED IN MAY OF 2016.*DT*JB

07/12/2019
Components: ENGINE
Incident Date: 06/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE MESSAGE CENTER DISPLAYED "COOLANT LEVEL LOW". THE CONTACT ADDED COOLANT AND CONTINUED DRIVING. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS EVALUATED AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) IN NOVEMBER OF 2018 BY KERRY FORD (155 W KEMPER RD, CINCINNATI, OH 45246) WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD MAY HAVE FAILED AND THE VEHICLE NEEDED A NEW ENGINE AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.

07/12/2019
Components: POWER TRAIN
Incident Date: 07/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT JUST PURCHASED THE VEHICLE AND NOTICED TRANSMISSION FLUID LEAKING ONTO THE DRIVEWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE CONTACT CALLED THE FORD MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A TRANSMISSION RECALL AND DISCONNECTED THE CALL. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

07/08/2019
Components: POWER TRAIN
Incident Date: 07/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE BUSHING CABLE FRACTURED AS SHE ATTEMPTED TO SHIFT THE GEAR FROM REVERSE INTO DRIVE. THERE WAS NO WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT HAD TO DRIVE THE VEHICLE BACKWARDS. THE CONTACT CALLED ELK GROVE FORD AT 916-249-1630 (LOCATED AT 9645 AUTO CENTER DR, ELK GROVE, CA 95757) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

07/05/2019
Components: STEERING
Incident Date: 05/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D97DR******
Summary

THE VEHICLE LOSES POWER STEERING UPON START UP. THREE WARNINGS COME UP: : STEERING ASSIST FAULT, SERVICE ADVANCE TRACK, AND HILL ASSIST. THIS IS AN INTERMITTENT, BUT CONSISTENT PROBLEM WHICH INCREASES IN FREQUENCY AND DURATION, LASTING AS MUCH AS 20 MILES AT A TIME. THE VEHICLE HAS BEEN TO THE DEALER MULTIPLE TIMES OVER MORE THAN 2 YEARS WITHOUT A SUCCESSFUL DIAGNOSIS AND REPAIR.

07/05/2019
Components: STEERING
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

ON A WET, RAINY DAY, I LOST POWER STEERING ASSIST COMPLETELY, LUCKILY AT ABOUT 20 MILES PER HOUR. DAYS LATER, A BOLT HAD TO BE REPLACED WHICH THEY DID FREE OF CHARGE. THE POWER STEERING COST ME $1730.50.THERE ARE RECALLS ON THIS FOR OTHER 2013 FUSIONS. WHY NOT MINE?

07/03/2019
Components: STRUCTURE
Incident Date: 07/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

YESTERDAY ON JULY 2ND, 2019 I PICKED MY FRIEND UP FROM THE AIRPORT. AS WE WERE DRIVING HOME THE DOOR LITERALLY UNLATCHED ON THE PASSENGER SIDE. THE DOOR WOULDN'T CLOSE. IT WAS LIKE A MALFUNCTION. I CHECKED TO BE SURE THAT NOTHING WAS IN THE WAY TO PREVENT IT FROM CLOSING AND THERE WASN'T. I CONTACTED THE FORD DEALERSHIP IN MY AREA AND WAS TOLD THEY HAVE A RECALL ON THIS ISSUE ON 2014 AND 2015 BUT NOT ON MY 2013 WHICH IS RIDICULOUS. I DID RESEARCH AND NOTICED THAT ON (MARCH 27TH, 2017) THERE WAS THIS SAME RECALL ON THE 2013. NOW I'M BEING TOLD THAT I HAVE TO PAY $400 DUE TO MY WARRANTY RUNNING OUT A WEEK AGO. I'M CURRENTLY USING MY SEATBELT TO HOLD THE DOOR SHUT DUE TO THIS BEING MY ONLY MODE OF TRANSPORTATION

07/03/2019
Components: ENGINE
Incident Date: 07/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. CROWN FORD (LOCATED AT 256 SWAIN ST, FAYETTEVILLE, NC 28303, (910) 920-9614) WAS CALLED AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,488.

07/03/2019
Components: ENGINE
Incident Date: 06/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

VEHICLE INSTRUMENT DISPLAYED THAT THE VEHICLE WAS OVERHEATING. VEHICLE WAS RETURNED TO DEALER AND THERMOSTAT ALONG WITH COOLANT SENSOR WERE CHANGED. VEHICLE WAS DRIVEN LESS THAN 2 MILES AND OVERHEATED AGAIN. VEHICLE RETURNED TO DEALER. DEALER ADVISED THAT THE ENGINE FAILED, AND NEEDED TO BE REPLACED. DEALER IS REPLACING THE ENGINE.

07/01/2019
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 06/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME .

07/01/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WHEN IN REVERSE BACKUP CAMERA SOMETIMES JUST STAYS ON THE MAIN SCREEN, SOMETIMES TURNS BLACK AND THEN MESSAGE BACKUP CAMERA UNAVAILABLE CHECK WITH DEALERSHIP, SOMETIMES SEEMS LIKE PICTURE IS DISPLAYING BACKWARDS AND SOMETIMES IT WORKS FINE.

07/01/2019
Components: POWER TRAIN
Incident Date: 05/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BUTCH OUSTALET FORD WIGGINS (820 W FRONTAGE DR, WIGGINS, MS 39577, (601) 928-5486) WAS CONTACTED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/30/2019
Components: STRUCTURE
Incident Date: 06/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

FRONT PASSENGER DOOR FLEW OPEN WHILE DRIVING ON A CITY STREET WITH MY DAUGHTER IN THE FRONT SEAT, SHE HAD TO HOLD THE DOOR SHUT UNTIL I COULD PULL OVER. I HAD IT REPAIRED LAST THURSDAY AND TODAY (SUNDAY), THE SA.E THING HAPPENED TO THE REAR PASSENGER DOOR! WE FOUND THE RECALL ONLINE TODAY WHEN I ENTERED MY VIN. NOBODY WAS HURT THANKFULLY AND THE CAR WAS NOT DAMAGED.

06/27/2019
Components: STRUCTURE
Incident Date: 06/04/2019
Crash: No
Fire: No
Summary

CAR NEVER BEEN IN ACCIDENT IN FRONT. WAXED ALL THE TIME.. AND NOW RUST SROPE INDER THE PAINT. AND NOW THE PAINT CRACKED AND STARTING TO PEEL. ALOT OF REPORTS ARE SAYING THE SAM THING. ALSO THERE ARE RECALLS OUT FOR THAT ISSUE.

06/26/2019
Components: STRUCTURE
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THE DOOR LATCHES STOP LATCHING AND NOT EVEN A LOCKED DOOR SECURES THE LATCH AND YOUR FAMILY MEMBER MAY FALL OUT OF THE CAR.

06/26/2019
Components: STEERING
Incident Date: 05/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) THREE YEARS AGO; HOWEVER, THE VEHICLE WAS EXPERIENCING A FAILURE. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING GEAR MOTOR BOLTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED DRUM HILL FORD (LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851, (978) 452-3900) AND THE MANUFACTURER TO NOTIFY THEM OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

06/25/2019
Components: STEERING
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

LOSS OF DRIVER STEERING ASSIST. STEERING BECAME STIFF. VEHICLE WAS PARKED.

06/24/2019
Components: STEERING
Incident Date: 06/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

CAR LOST POWER STEERING COMPLETELY WITHOUT WARNING MAKING THE CAR ALMOST IMPOSSIBLE TO STEER AND CONTROL. CAR WAS IN MOTION ON A BUSY CITY STREET AT THE TIME IT HAPPENED.

06/22/2019
Components: ENGINE
Incident Date: 06/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

CAR HAS BEEN OVERHEATING- TOOK CAR TO AUTONATION FORD IN ST.PETERSBURG, FL. CAR HAD OPEN RECALL FROM 2017 FOR SENSOR AND WAS TOLD THAT HOSE WAS BAD- THIS TOOK PLACE NOT EVEN A MONTH AGO AND NOW THE CAR IS OVERHEATING AGAIN. I KNOW THIS IS AN ONGOING PROBLEM WITH FORD FUSIONS AND KNOWN ISSUES FOR FORD. WE PURCHASE THE CAR LAST YEAR FROM TOYOTA AUTONATION. I HAVE ATTEMPTED TO RECTIFY THAT PROBLEM, BUT FORD CONTINUE TO CHARGE FOR PROBLEM.

06/21/2019
Components: ENGINE
Incident Date: 06/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING COOLANT. WHILE DRIVING VARIOUS SPEEDS, THE COOLANT WARNING INDICATOR DISPLAYED "LEVEL LOW ENGINE OVERHEATED". THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, POWERED OFF THE ENGINE, AND WAITED FOR A WHILE. THE CONTACT ADDED COOLANT TO THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO SHEEHY FORD LINCOLN OF GAITHERSBURG (LOCATED AT 901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 42,000.

06/20/2019
Components: STEERING
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0879PR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH AND TURNING RIGHT, "POWER STEERING ASSIST FAIL" APPEARED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO DRIVE SAFELY TO GERMAIN FORD OF COLUMBUS (LOCATED AT 7250 SAWMILL RD, COLUMBUS, OH 43235, (614) 356-9743). THE DEALER STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 67,414. THE VIN WAS INVALID.

06/15/2019
Components: WHEELS
Incident Date: 04/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

I JUST RECENTLY HAD TO REPLACE ALL OF MY LUG NUTS. EVERY LUG NUT HAD SWOLLEN SO BADLY THAT THEY HAD TO BE REPLACED. ONE OF THE LUG NUTS BROKE CLEAN OFF, WHILE ATTEMPTING TO REMOVE THE WHEEL. ANOTHER LUG NUT WAS LOOSE AS A RESULT OF THE DEFECT. FORD KNOWS ABOUT THE PROBLEM, BUT REFUSES TO DO ANYTHING ABOUT IT. IT IS A KNOWN SERIOUS DEFECT, OTHER FUSION OWNERS I'VE TALKED TO HAVE SAID THEY HAVE HAD A WHEEL FALL OFF AS A RESULT OF THE LUGNUTS SNAPPING.

06/12/2019
Components: POWER TRAIN
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

ON FLAT OR INCLINED SURFACE IF YOU ARE STEADILY GOING THEN GIVE IT A GOOD AMOUNT OF ACCELERATION THE CAR WILL JOLT AND SHIFT SUPER HARD. HARD ENOUGH TO NEARLY JERK THE STEERING WHEEL OFF TO THE RIGHT.

06/11/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO LATCH, OPENED INDEPENDENTLY, AND FAILED TO CLOSE. THE CONTACT CALLED MARSHALL FORD (1075 W TERRA LN, O'FALLON, MO 63366, (636) 978-3673) AND WAS INFORMED THAT THE CONTACT WAS UNABLE TO REPAIR THE VEHICLE BECAUSE IT WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES) A FEW YEARS AGO. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

06/10/2019
Components: POWER TRAIN,STRUCTURE,UNKNOWN OR OTHER
Incident Date: 05/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

MY VEHICLE IS HAVING ISSUES WITH MY CAR NOT GOING INTO PARK. LAST WEEK I GOT HOME PULLED IN MY DRIVEWAY. I TRIED TO PUT MY CAR IN PARK BUT THE GEAR SHIFT WOULD NOT MOVE. IT WAS STUCK IN THE DRIVE MODE. THE ONLY WAY I WAS ABLE TO STOP MY CAR FROM ROLLING INTO MY HOUSE WAS BY USING THE EMERGENCY BRAKE. THIS IS THE SECOND EXTREMELY DANGEROUS RECALL WITH THIS VEHICLE. PREVIOUSLY I HAD A RECALL WITH THE BACK PASSENGER DOOR LATCH. DRIVING WITH MY CHILDREN ONE PARTICULAR DAY AND THE DOOR OPENS. MY PERSONAL OPINION AND BASED ON MY EXPERIENCE THE 2013 FORD FUSION IS A SAFETY HAZARD AND HAS NOT BEEN MANUFACTURED PROPERLY.

06/08/2019
Components: AIR BAGS,VEHICLE SPEED CONTROL,WHEELS
Incident Date: 06/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

HAVE YET TO RECEIVE A NOTICE OF THE TAKATA AIRBAG RECALL AND NOW MY LIGHT IS FLASHING ON WHILE DRIVING. I'VE HAD 2 DIAGNOSTICS DONE ON MY CAR BEFORE I FIXED THE ISSUE AND AFTER I REPLACED THE ABS SENSOR ON MY LEFT FRONT WHEEL AND I'M STILL GETTING THE SAME CODES FOR MY ABS, SERVICE TRACTION CONTROL AND HILL ASSIST LIGHTS. I HAVE HAD MY BRAKES REPLACED THINKING THAT WAS AN ISSUE BECAUSE MY PEDAL IS DEPRESSING TO THE FLOOR WHILE IN MOTION AND FEELS LIKE IT WON'T STOP WHEN TURNING TO PARK. WHAT ELSE AM I TO DO?

06/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

SMELL OF EXHAUST IN CABIN WHEN HEAT WAS ON AT ALL TIMES.

06/07/2019
Components: POWER TRAIN
Incident Date: 05/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT, AND THE TRANSMISSION WOULD SLIP AND JUMP GEARS. ALSO, THE VEHICLE HESITATED. ON ONE OCCASION, WHEN THE VEHICLE WAS PLACED INTO PARK, IT CONTINUED TO MOVE FORWARD. A "SEE MANUAL" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO WOOD HOUSE FORD (3633 N 72ND ST, OMAHA, NE 68134, (402) 574-2600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO A LOCAL TRANSMISSION SPECIALIST, BUT WAS NOT REPAIRED. THE CONTACT WANTED TO EXPLORE HIS OPTIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 130,000.

06/04/2019
Components: AIR BAGS
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

MY AIRBAG SINE IS ON SINE LIKE ONE YEAR

06/04/2019
Components: ELECTRICAL SYSTEM
Incident Date: 06/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU0DR******
Summary

I TOOK MY VEHICLE TO SPRADLEY FORD DEALERSHIP FOR SERVICE REGARDING RECALLS 16S42 AND 18S24. THE DEALERSHIP REPORTS RESOLVING 16S42 BY SERVICING THE SEAT BELT TENSIONERS. THE DEALERSHIP REFUSED TO ADDRESS RECALL 18S24 BECAUSE I DID NOT HAVE THE CHARGING CABLE INSIDE THE VEHICLE. I SPOKE WITH SERVICE STAFF ON 3 OCCASIONS PRIOR TO PICKING UP MY VEHICLE AND AT NO TIME DID THEY REQUEST OR INFORM ME TO BRING THE CABLE TO THE DEALERSHIP. THE DEALERSHIP MADE NO EFFORT TO REPLACE THE CORD, THERMISTOR OR TRUNK BATTERY HOUSING AS REQUIRED.

06/03/2019
Components: ENGINE
Incident Date: 04/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

ENGINE CYLINDER MISFIRE WITH PAST ENGINE BLOCK CRACKING DUE TO ANOTHER RECALL NOW COMING BACK 5 YEARS AFTER INITIALLY RECALLED.

05/31/2019
Components: STEERING
Incident Date: 05/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER ASSIST ERROR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD UNION CITY (LOCATED AT 4355 JONESBORO RD, UNION CITY, GA 30291) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 61,865.

05/29/2019
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 05/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR7DR******
Summary

LOST COMPLETE POWER AND CONTROL OF CAR NO ACCELERATION WHEN PRESSING GAS IN THE MIDDLE OF STREET CAR SLOWS DOWN WITHOUT NO WARNING AFTER PARKING THE CAR A WRECK INDICATOR FLASH. THIS IS THE 2ND TIME IT'S HIT DOWN ON ME I HAD IT REPAID LAST YEAR AND IT'S HAPPENING AGAIN MY LIFE IS AT RISK WITH THIS CAR SHUTTING OFF ON ITS OWN IT'S NOT FAIR THAT I'M BEING HELD RESPONSIBLE TO PAY FOR THIS FAULTY DEATH TRAP VEHICLE. I COULDN'T DRIVE MY CAR IN THE MIDDLE OF THE ROAD

05/29/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ENTERING THE VEHICLE AND CLOSING THE DRIVER'S DOOR, THE DOOR FAILED TO LATCH AND REMAINED OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MIKE FITZPATRICK FORD (238 BULLSBORO DR, NEWNAN GA 30263, (770) 502-3673) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 156,000.

05/28/2019
Components: POWER TRAIN
Incident Date: 04/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TRANSMISSION CABLE BUSHING BROKE IN APRIL 2018.. STILL WAITING ON FORMAL RECALL

05/22/2019
Components: ENGINE
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

IN MODERATE TEMPERATURES, ~40-60 DEGREES F, THE ENGINE WILL STALL JUST AFTER STARTING TO DRIVE. SO IN THE SPRING AND THE FALL. IT DOES NOT OCCUR IN THE WINTER OR THE SUMMER. IT USUALLY OCCURS AFTER THE CAR HAS BEEN WARMED UP AND DRIVEN AND THEN TURNED OFF FOR A WHILE. FOR INSTANCE, IF I DRIVE OUT TO LUNCH, STOP AND EAT, AND THEN START DRIVING AGAIN. JUST AFTER I START MOVING, SAY 100 FT., THE ENGINE STARTS RUNNING ROUGH AND NOTHING I DO WILL STOP IT FROM DYING. USUALLY IT STARTS RIGHT UP AND AND THEN IT NEVER HAPPENS AGAIN THAT DRIVE CYCLE. ONLY ONCE HAS IT OCCURRED TWICE IN A ROW. NO "CHECK ENGINE LIGHT" OR CODES. HAD IT CHECKED BY A MECHANIC. THEY CHANGED THE FUEL PRESSURE REGULATOR, BUT IT DID NOT FIX THE ISSUE. STARTED OCCURRING IN THE SPRING OF 2018.

05/20/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 03/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL AGAIN, WHICH CAUSED THE VEHICLE TO ACCELERATE AT HIGH SPEEDS. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND TOOK IT TO TOWN FORD LINCOLN (700 3RD ST SE, EAST WENATCHEE, WA 98802, (888) 470-0454) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 70,000.

05/20/2019
Components: WHEELS
Incident Date: 05/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TPMS SYSTEM FAULT COMES UP SHORTLY AFTER KEY FOBS STOP WORKING TOOK VEHICLE TO A FOR DEALER FOR SERVICE ALL THEY CAN SAY IS THAT IS THE RTM MODULE BUT THEY CANT BE TO SURE ON WHAT IT IS SEEM LIKE THEY DONT KNOW WHATS GOING ON THIS HAS HAPPEN AT TWO FORD DEALERS ALREADY, RESEARCH WAS DONE AND IT SEEM THAT FORD HAD THIS ISSUE WITH LINCOLN MKX

05/19/2019
Components: STRUCTURE
Incident Date: 09/07/2018
Crash: No
Fire: No
Summary

THE HOOD LATCH CONTINUES TO LOOSEN CAUSING MY HOOD NOT TO CLOSE PROPERLY. I HAVE NOTICED THAT MANY OTHER FUSIONS IN MY TOWN ARE DRIVING AROUND WITH HOODS THAT ARE NOT PROPERLY SHUTTING AS WELL.

05/19/2019
Components: SEATS
Incident Date: 08/03/2017
Crash: No
Fire: No
Summary

CRASHNO FIRENO INJURIES0 DEATHS0 WHEN I PUT THE BACK SEATS DOWN TO CARRY ITEMS THE BACK SEAT WILL NOT GO BACK IN PLACE. YOU HAVE TO TAKE THE BOTTOM SEAT OUT AND REMOVE THE CENTER SEATBELT BOLT WHICH IS ATTACHED TO THE FRAME AND RELEASE THE PRESSURE ONCE YOU DO THIS THE RETURNS TO A NORMAL POSITION IT IS A SAFETY ISSUE. THE MIDDLE SEAT BELT RETRACTOR SEEMS DEFECTIVE. IT WAS STATIONARY. THIS HAS OCCURRED A NUMBER OF TIMES.

05/17/2019
Components: STEERING
Incident Date: 10/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

MY POWER STEERING WENT ALL OF A SUDDEN WITH NO WARNING. THERE HAVE BEEN COUNTLESS RECALLS FOR THIS ON MY MAKE AND MODEL BUT NO RECALL FOR MY CAR YET.

05/16/2019
Components: ENGINE
Incident Date: 04/12/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE EMERGING FROM THE REAR OF THE VEHICLE. UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES BEHIND THE ENGINE. THERE WERE NO INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

05/11/2019
Components: STRUCTURE
Incident Date: 05/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA60HR0DR2******
Summary

FORD FUSION RECALL - RIGHT REAR DOOR LATCH UNHOOKED, THE DOOR DOESN'T STAY CLOSED. RECALL WAS FOUND ON THIS SITUATION, AND FRONT RIGHT DOOR HAD THIS ISSUE ABOUT A YEAR AGO AND WAS CLAIMED TO BE FIXED. NOW REAR RIGHT DOOR IS HAVING THIS ISSUE AND IT IS ENTIRELY UNSAFE TO DRIVE. ANGELA KRAUSE FORD IN ROSWELL WAS CHARGING AROUND $500 TO REPLACE THIS DOOR LATCH, EVEN THOUGH THERE WAS A RECALL ON THIS INCIDENT. THE VEHICLE WAS STAYING AT THEIR LOCATION WAITING FOR A WARRANTY TO COVER THE COSTS BUT THIS DID NOT OCCUR, AND WE WERE STILL CHARGED FOR A DIAGNOSTIC FEE, JUST FOR THEM TO LOOK AT THE DOOR.

05/09/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

MY DRIVER DOOR IS NOT LOCKING .. DO TO THE DOOR LATCH RECALL .. I HAVE NOT YET GOT A RECALL ON IT .. MY DOOR WILL OPEN WHILE DRIVING..

05/08/2019
Components: AIR BAGS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHEN IN PARK OR DRIVING MY DOOR OPENS UP. MY DOOR WILL NOT LOCK AND IT'S NOT SAFE DRIVING MY VEHICLE . AND IT'S AIRBAG SINGAL ON THE DASHBOARD .

05/07/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, EVERY TIME THE VEHICLE WAS FUELED, IT WOULD NOT START. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED TWO YEARS AGO BY LENOIR CITY FORD (775 US-32, LENOIR, TN 37771). THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

05/07/2019
Components: WHEELS
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

SWOLLEN, MISSHAPEN LUG NUTS CREATES UNSAFE CONDITIONS FOR CHANGING TIRES AFTER A FLAT TIRE ON THE ROAD. THIS IS MY SON MATTHEW'S CAR AND I AM A CO-SIGNER ON THE TITLE AND PAY THE INSURANCE. HE NOTICED AFTER GETTING A FLAT TIRE WHILE DRIVING IN YORK, PA.

05/06/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

WHILE DECELERATING, THE RPM JUMPS UP TO 4 OR 5 AND THE CARS SHIFTS HARD. DOES MATTER IF I AM GOING UP AN INCLINE OR OR FLAT PLAIN ROAD...IT HAPPENS.

05/06/2019
Components: STRUCTURE
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

DOOR LATCH BROKEN. THIS TIME IT'S THE DRIVERS ENTRY DOOR. THIS IS THE 3RD DOOR LATCH TO BREAK AFTER THE DOOR LATCH RECALL 'FIX' THAT WAS PREVIOUSLY PERFORMED ON THIS VEHICLE. THIS LATCH BROKE WHILE STATIONARY, THE FIRST BROKEN LATCH OCCURRED WHEN MOVING

05/02/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

CAR WILL NOT GO IN GEAR.

04/29/2019
Components: AIR BAGS
Incident Date: 04/02/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0SU7DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

04/28/2019
Components: ENGINE
Incident Date: 04/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR4DR******
Summary

VEHICLE STALLS INTERMITENTLY WHILE AT LOW SPEED 0-5 MPH. NO WARNING LIGHTS COME ON AT PANEL. HAPPENED SEVERAL TIMES WITHIN LAST MONTH. DEALER CHECK REVEALS NO IDENTIFYABLE PROBLEMS. HAPPENED AT LOCAL INTERSECTIONS CREATING MAJOR HAZARD TO OCCUPANTS AND OTHER VEHICLES.

04/26/2019
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 04/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE FRONT PASSENGER DOOR FAILED TO REMAIN CLOSED AND THE PASSENGER DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

04/23/2019
Components: POWER TRAIN
Incident Date: 04/15/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER SWITCHING THE TRANSMISSION SHIFTER INTO PARK, TURNING THE ENGINE OFF, AND EXITING THE VEHICLE, THE VEHICLE ROLLED DOWN THE DRIVEWAY AND INTO THE STREET. THE VEHICLE WAS TOWED TO BRIGHTON FORD (8240 GRAND RIVE AVE, BRIGHTON, MI) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT CABLE BUSHING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS UNKNOWN.

04/23/2019
Components: SEAT BELTS
Incident Date: 04/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7DR2******
Summary

SO WHAT'S HAPPENING IS THAT EVERY TIME I OPEN THE BACK SEAT TO PUT DOWN THE SEAT BELT GETS JAM AND WONT RELEASE AND THEN I HAVE TO GET A TOOL TO UNSCREW THE ENTIRE BUCKLE WHERE THE SEAT BELT LATCHES INTO JUST TO RELEASE THE SEAT FROM BEING STUCK DOWN, NOT ONLY THAT WHEN I PUT THE SEAT BACK UP THE BELT JAMS UP AGAIN. ALSO THE CAR WAS PARKED

04/22/2019
Components: SEAT BELTS
Incident Date: 04/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SEATS WERE FOLDED DOWN IN ORDER TO FIT A BEDROOM DOOR MIRROR. THE SEATS RAISED BACK UP AFTER THE MIRROR WAS REMOVED; HOWEVER, THE MIDDLE SEAT BELT BECAME LOCKED UP. THE VEHICLE WAS TAKEN TO HERITAGE FORD (209-529-5110, LOCATED AT 2100 SISK RD, MODESTO, CA 95350) AND THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE SEAT BELT REPAIR COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPAIRED THE SEAT BELT. THE FAILURE MILEAGE WAS UNKNOWN.

04/19/2019
Components: ENGINE
Incident Date: 04/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO GANLEY FORD (2835 BARBER RD, NORTON, OH 44203) WHERE IT WAS DIAGNOSED THAT THE LEVERAGE WAS FRACTURED AND NEEDED TO BE REPAIRED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

04/13/2019
Components: UNKNOWN OR OTHER
Incident Date: 04/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.

04/13/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.

04/12/2019
Components: POWER TRAIN
Incident Date: 10/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

WHILE OPERATING VEHICLE, CHECK ENGINE LITE(S) 2 COME UP, CODE #P0741, TORQUE CONVERTOR CLUTCH AND P1744, TORQUE CONVERTOR CULTCH SOLENOID. GAS MILEAGE HAS CRITICALLY DECREASED FROM AVERAGE OF 34 MPG TO 22 MPG. ENGINE TEMPERATURE GAUGE INDICATES ENGINE IS RUNNING COOL, RADIATOR FAN RANDOMLY COMES ON WHILE VEHICLE IS STOPPED BUT RUNNING. 3 FORD DEALERS HAVE RUN COMPUTER DIAGNOSTICS. TRANSMISSION PERIODICALLY DOWNSHIFTS, MAKES A CLUNKING SOUND. AFTER OPERATING FOR A FEW HOURS ON LONG DRIVES AND UPON PASSING A VEHICLE, WARNING MESSAGE COMES UP, "VEHICLE LOSS OF POWER" DUE TO OVERHEATING. CANNOT PASS! THIS TRANSMISSION AS SHOWN IN DATA FROM CONSUMER'S REPORT ANNUAL FREQUENCY OF REPAIR, 2013-PRESENT, HAS A HIGH FREQUENCY OF REPAIR, ALSO CONSUMER COMPLAINTS. COM. TRANSMISSION IS MECHANICALLY FLAWED. PLEASE INITIATE AN INVESTIGATION AND GENERATE A RECALL OF THIS VEHICLE. REPAIR IS VERY EXPENSIVE.

04/12/2019
Components: STEERING
Incident Date: 04/11/2019
Crash: No
Fire: No
Summary

POWER STEERING FAILURE MESSAGE LIT UP ON DASH WHILE TRAVELING DOWN THE ROAD AT APPROX 40 MPH. POWER STEERING SEEMED FINE. AFTER PARKING THE CAR AND LEAVING IT SEVERAL HOURS, STARTED THE CAR AND MESSAGE CAME BACK AND CAR HAD NO POWER STEERING ASSIST. I WAS LUCKY THAT I WAS NOT TRAVELING DOWN HE ROAD WHEN FAILURE OCCURRED.

04/10/2019
Components: AIR BAGS,SEAT BELTS
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3DA6P0HR2DR******
Summary

THE DRIVERS SEATBELT LIGHT AND WARNING TO NOT WORK AND IT HAS TRIPPED THE AIRBAG LIGHT. YOU HAVE RECALLED SOME FORD FUSIONS FOR THIS EXACT PROBLEM. YET I AM HAVING THAT EXACT PROBLEM AND YOUR SAYING IT WASN'T MY VIN. NOT QUITE GETTING WHY

04/09/2019
Components: ENGINE
Incident Date: 04/09/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT RECOGNIZED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER ONTO THE SHOULDER. WHEN THE CONTACT OPENED THE HOOD, SOMETHING FELL FROM THE ENGINE ONTO THE GROUND AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 16,000.

04/08/2019
Components: STEERING
Incident Date: 03/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

POWER STEERING STOPPED WORKING. THERE ARE NUMEROUS RECALLS FOR THIS BUT APPARENTLY NOT ON THIS VIN BECAUSE IT IS A 8/2012 BUILD. BUT IT IS THE SAME PROBLEM THEY HAVE WITH OVER 400,000 OTHER FUSIONS. WE WERE TURNING AROUND IN A PARKING LOT WHEN THE STEERING SUDDENLY BECAME VERY DIFFICULT. THE LIGHT TO CHECK POWER STEERING HAD BEEN ON FOR 5 MINUTES PRIOR TO THE FAILURE.

04/08/2019
Components: SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 03/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THE TRANSMISSION NEEDED TO BE RESET. IN ADDITION, THE FRONT LOWER CONTROL ARMS ON BOTH SIDES OF THE VEHICLE DETACHED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,973.

04/06/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

AFTER I DRIVE THE CAR, AND TURN IT OFF, THEN COME BACK 30-45 MINUTES LATER, AND START THE CAR UP, THE ENGINE SHUTS OFF OR I DRIVE IT 200FT., THE CAR SHAKES VIOLENTLY, AND THEN TURNS OFF. THIS HAS HAPPENED TO ME WHILE PARKED AND WHILE MOVING IN BUMPER TO BUMPER TRAFFIC. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST FEW MONTHS. THE ISSUE SEEMS TO ONLY HAPPEN WHEN THE CAR IS STATIONARY OR MOVING AT LOW SPEEDS.

04/05/2019
Components: POWER TRAIN,STRUCTURE
Incident Date: 03/10/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

THE SHIFTER CABLE BUSHING FAILED,CAUSING INACCURATE GEAR SELECTION,RESULTING IN CAR ROLLING DOWN MY DRIVEWAY, CROSSING THE STREET AND CRASHING INTO MY NEIGHBORS TREE. DAMAGE INCLUDED THE REAR BUMPER, THE TREE, NO ONE WAS HURT BUT IT COULD HAVE BEEN A LOT WORSE. FORD HAS A RECALL FOR THE SAME YEAR, AND MODEL, BUT INSIST THAT MY CAR IS NOT IN THE LIST. THIS INCIDENT HAS COST TO DATE ALMOST A THOUSAND DOLLARS TO FIX. THE LOSS OF CONFIDENCE REGARDING THE SAFETY OF THIS VEHICLE CANNOT BE MONETIZED.

04/03/2019
Components: STEERING
Incident Date: 04/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING FAILED. THE CONTACT HAD TO USE FORCE TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AIRPORT FORD (8001 BURLINGTON PIKE, FLORENCE, KY 41042, (859) 371-4750) DIAGNOSED AND REPAIRED THE STEERING BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

04/02/2019
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA3P0HR6DR******
Summary

FORD FUSION 2013 WHILE DRIVING FUEL GAS CAP WILL MAKE A NOISE OF AIR COMING OUT, IF IT CONTINUES THE CAR WILL TURN OFF EVEN WHEN DRIVING OR STATIONARY ON BOTH HIGHWAY AND STREET HAS HAPPENED MORE THAN 4 TIMES FORD AGENCY SAID THEY WILL NOT FIX IT

04/02/2019
Components: SEAT BELTS
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR SEAT BELTS LOCKED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA (951) 471-4100) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 93,000. *DT CONSUMER STATED HAD THE FRONT SEATBELT REPAIRED.*JB

04/01/2019
Components: STEERING
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHRODR******
Summary

I WAS DRIVING ON A HIGHWAY AND ABOUT TO CROSS A BRIDGE WHEN THE STEERING WHEEL WOULD NOT TURN WITHOUT CONSIDERABLE STRENGTH.

04/01/2019
Components: ELECTRICAL SYSTEM
Incident Date: 03/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA60H7XDR2******
Summary

MY VEHICLE HAD A RECALL ON IT IN 2016 FOR THE DOOR LATCHES NOT WORKING. THE LATCHES WERE SUPPOSEDLY ALL REPLACED AT THE DEALERSHIP AFTER THE RECALL. IN SEPTEMBER OF 2018,I OPENED MY BACK DOOR AND TRIED TO CLOSE IT AND IT WOULD NOT LATCH AGAIN. I HAD TO ROPE MY DOOR SHUT TO GET IT TO THE DEALERSHIP AND THE SUPPOSEDLY PUT ANOTHER LATCH ON THAT DOOR. ON FRIDAY MARCH 29 I WAS DRIVING HOME FROM WORK AND MY DRIVER SIDE DOOR UNLATCHED ON ITS OWN AGAIN. I TRIED TO SHUT IT AS I WAS DRIVING AND HAD TO STOP ON THE SIDE OF THE HIGHWAY. I TOOK IT TO THE NEAREST FORD DEALERSHIP TO ME AND THEY TOLD ME I WOULD HAVE TO PAY FULL PRICE FOR THE RECALL. THE DEALERSHIP I GOT THE CAR AT IS TOO FAR SO I CALLED THEM TO HAVE IT TOWED THERE BUT THEY WOULD NOT HONOR THE RECALL. ON THE MORNING OF APRIL 1 I SPOKE WITH FORD CUSTOMER CARE AND THAT THERE IS NOTHING THAT THEY CAN DO. MY CAR IS UNDRIVEABLE AND FORD WILL NOT HELP WITH THE PROBLEM. FORD EXPECTS ME TO PAY $600 EVERY 6 MONTHS WHEN THEIR RECALLED PARTS STOPPED WORKING OR NOT DRIVE MY CAR AT ALL. MY DOOR FLUNG OPEN WHILE I WAS ON THE ROAD AND THAT IS EXTREMELY DANGEROUS AS I COULD HAVE FALLEN OUT OR HIT SOMEONE AND CAUSED A WRECK.I BELIEVE IT IS VERY DANGEROUS TO DRIVE MY CAR IN ITS CURRENT CONDITION. MY DOOR HAS TO BE ROPED SHUT SO THAT NO ONE WILL TRY TO STEAL MY CAR OR SOMETHING OUT OF MY CAR. THE DOOR WILL NOT EVEN STAY CLOSED DUE TO THE WIND. THE RECALL MAY HAVE BEEN DONE BUT THE PROBLEM STILL REMAINS.

03/28/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

HELLO, ON 03/14/2019 I CHATTED FORD ON MY NUMEROUS RECALLS ON MY 2013 FORD FUSION. I WAS GIVEN CASE# (XXXXX) AND TOLD TO TAKE TO A FORD DEALERSHIP FOR ASSESSMENT ON PRIOR RECALL REPAIRS. IN 2017 WE HAD A COOLANT RECALL AND WAS TOLD BY DAVE LITTLETON FORD IN SMITHVILLE, MO. THAT WE HAD ANTI-FREEZE ALL OVER OUR ENGINE AND THEY HAD TO REPLACE THE WHOLE ENGINE. WE NEVER HAD ANY PROBLEMS OR SIGNS THAT IT HAD A COOLANT PROBLEM? WE TOOK IN BECAUSE WE GOT THE RECALL NOTICE. MY CAR HAS NEVER RAN RIGHT SINCE. IT IDLES FAST ETC. IN DECEMBER OUR FLEX PLATE CRACKED, NOW 3 MONTHS LATER IT CRACKED AGAIN. OUR MECHANIC SAYS THE ENGINE DOES NOT APPEAR TO HAVE BEEN LINED UP CORRECTLY WITH THE TRANSMISSION AND WE WILL CONTINUE TO HAVE ISSUES BECAUSE OF THE SHOTTY MECHANICAL WORK DONE BY DAVE LITTLETON FORD. WE HAVE TAKEN TO GARY CROSSLEY FORD IN KC, MO. THEY ALSO AGREE THERE IS SHOTTY MECHANICAL WORK DONE TO THE ENGINE REPAIR DUE TO RECALL? WE HAVE BEEN 2 WEEKS WITH NO WORD ON HOW THIS ISSUE IS GOING TO BE RESOLVED AND ARE WITHOUT A CAR? I NEED SOME ANSWERS? THE ENGINE WAS NOT ALIGNED CORRECTLY AND SEALANT WAS PUT IN PLACES IT SHOULD NOT HAVE BEEN WHEN REPLACED. I AM NO MECHANIC BUT THEY HAVE SUBMITTED IN THE CLAIM THEY ARE SENDING IN WITH GREATER DETAIL CANDICE SAYS:THE REASON I AM ASKING THESE QUESTIONS IS BECAUSE WE ARE NOT ABLE TO VIEW CLAIMS ENTERED BY THE DEALER. I WANT TO UNDERSTAND WHAT IT IS THAT THEY WERE WAITING FOR. SO, THEY CAN COMPLETE THE REPAIR, THEY ARE JUST WAITING FOR FORD TO SAY IT CAN BE DONE UNDER THE RECALL, IS THAT CORRECT? AMY SAYS: YES IF I WAS NOT SOLD A CAR WITH A FAULTY PART I WOULD NOT HAVE HAD COOLANT ALL OVER MY ENGINE TO HAVE TO BE REPLACED. IF AN APPOINTED FORD MECHANIC HAD CORRECTLY REPLACED ENGINE I WOULD NOT BE IN THIS SITUATION? FORD CONTINUES TO CLOSE CLAIMS AND IGNORE ISSUES! CASE#(XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

03/27/2019
Components: UNKNOWN OR OTHER
Incident Date: 03/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

THE PASSENGER REAR DOOR ALL OF A SUDDEN WON'T LATCH. THERE HAVE BEEN 2 RECALLS REGARDING THE SITUATION AND I DON'T HAVE PAPER WORK BUT THEY SAID I TOOK IT IN FOR THE RECALL IN 2016. IF ANOTHER RECALL WAS ISSUED I'M 2017 REGARDING THE SAME SITUATION WHY WOULD MY REPAIR NOT BE UNDER THE RECALL?

03/26/2019
Components: ENGINE
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

WHEN THE CAR IS WARM, THE VEHICLE WILL STALL EVERY TIME WHEN RESTARTED AFTER IT WAS TURNED OFF FOR LESS THAN AND HOUR. LOSES ALL THROTTLE RESPONSE, HAVE HAD A FEW SCARES WHEN TURNING ONTO A BUSY ROAD AND VEHICLE STALLS. NO CHECK ENGINE LIGHT

03/24/2019
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 09/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

WHEN IT RAINS I GET A PUDDLE OF WATER IN THE DRIVER AND PASSENGER SEAT FLOOR BOARDS..WE CANNOT FIND WHERE THE WATER IS COMING FROM. THE DEALERSHIP IS SAYING IT'S COMING FROM A FAULTY SEAL AROUND THE WINDSHIELD.IT HAPPENS WHEN IN MOTION AND WHEN STATIONARY.

03/22/2019
Components: STEERING
Incident Date: 03/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TAKATA RECALL WHEN I TURN ON MY CAR THE WARNING MESSAGE SAID "POWER STEERING SERVICE NOW." WHEN I TRY TO GET OUT OF THE PARKING LOT OF THE STORE. HAD TO CALL A TOW TO GET IT TO A SHOP. SINCE FORD WAS ALL BOOKED UP AND DONT HAVE AN OPENING TILL 3-4 WEEKS LATER SO I TOOK IT TO A SHOP THAT WOULD TAKE A LOOK AT IT THE NEXT DAY. THE SHOP TOLD ME THAT MY RACK AND PINION WAS NOT WORKING. THEY SAID WAS THE CAR IN ANY ACCIDENT OR WENT INTO ANY POTHOLES I TOLD THEM NO. BECAUSE I MAINLY DRIVE ON THE HIGHWAY WHICH HAS NO POTHOLES. THE SHOP TOLD ME TO GET A NEW RACK AND PINION IT WOULD COST ME $1000 OR GET A REBUILT ONE FOR $600. SO I WENT FOR THE CHEAPER OPTION BECAUSE I DON'T HAVE THAT KIND OF MONEY FOR A NEW ONE. RIGHT NOW I'M JUST WAITING FOR THE CAR TO BE FIXED. THE CAR ONLY HAS 68000+ MILES AND ITS ALREADY BREAKING DOWN. IF THE CAR OF THAT YEAR HAS A RECALL GET THE RECALL FOR ALL OF THE CARS OF THAT YEAR NOT JUST SOME.

03/22/2019
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 03/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

HAVE NOT BROUGH TO DEALER YET, HOWEVER ALL MY LIGHTS LIT UP AND HAVE NOT TURNED OF SO FAR. ADVANCETRAC, BLINDSPOT, REAR CAMERA ASSIST, ABS, ETC.. BASICALLY ALL MY ASSIST HAVE COME ON. SINCE THEY HAVE COME ON MY STEERING HAS BEEN TOUGH, AS IF THE ELECTRICAL ASSIST WAS DISABLED BECAUSE ITS COMBINED WITH THE ABS SYSTEM. ACCORDING TO A YOUTUBE VIDEO POSTED ONLINE, THE PROBLEM IS A CORRODED OR MALFUNCTIONING WIRE IN THE ABS DRIVER (OR PASSENGER?) SIDE OF THE WHEEL WELL. "ISSUE WAS MY DRIVER FRONT TIRE... IT'S THE WIRE HARNESS THAT GOES BACK TO THE CPU FROM THE ABS SPEED SENSOR. THIS SHOULD BE A RECALL IN MY OPINION AS A LOT OF PEOPLE ARE HAVING THIS ISSUE WHICH CAUSES ELECTRICAL POWER STEERING ASSIST TO TURN OFF MAKING IT HARDER TO TURN THE STEERING WHEEL" QUOTED FROM THE YOUTUBE VIDEO. WHERE THE WIRES CONNECT OR SOMETHING ALONG THAT LINE. IT WOULD BE REALLY APPRECIATED IF FORD LOOKED INTO THIS AND MADE A RECALL. THIS IS NOT SAFE CONSIDERING IT DISABLES SOME (OR ALL) OF YOUR STEERING CAPABILITIES. MORE DETAIL: ALL LIGHTS HAVE LIT UP BEFORE DURING THE FIRST SNOW-FALL (BUT SHORTLY AFTER TURNED OFF). I PURCHASED THE CAR WITH 70,000 MILES ON IT, IN JULY OF 18'. IT IS NOW MARCH OF 19' AND WE'VE HAD WARM DAYS UP UNTIL TODAY, WHEN WE HAD SNOW AGAIN HERE IN CENTRAL NEW YORK. NOW THE PROBLEM ARISES AGAIN. PLEASE RECALL THIS ISSUE.

03/15/2019
Components: VISIBILITY/WIPER
Incident Date: 02/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

I WAS DRIVING ON THE HIGHWAY TO TAKE MY DAUGHTER TO THE DOCTOR WHEN MY WINDSHIELD WIPERS STOP MOVING.

03/13/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS OPENED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESUMED DRIVING, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO SUNRISE FORD (LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, (888) 629-1239) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS17392667. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

03/12/2019
Components: POWER TRAIN
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN DRIVE, THE GEAR WOULD INDEPENDENTLY SHIFT INTO REVERSE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING OUT OF THE DRIVEWAY. GARY YEOMAN'S FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.

03/12/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 03/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

CAR WILL SHIFT TO NEUTRAL WHEN PLACE IN REVERSE. CAR WILL ALSO JERK WHEN CHANGING SPEEDS OF 10.

03/12/2019
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

AFTER DRIVING 10-25 MILES AND STOPPING FOR A SHORT BREAK TO GROCERY SHOP OR VISIT FAMILY. STARTING THE CAR UP AGAIN AND BACKING/PULLING OUT OF PARKING SPOT OR DRIVE WAY - IT STALLS. POWER STAYS ON, BUT ENGINE FLUCTUATES RPM IN A LUNGING FASHION BEFORE PUTTERING OUT. THIS CAN HAPPEN MULTIPLE TIMES A DAY OR EVERY COUPLE OF DAYS IT'S VERY RANDOM. I HAVE TALKED TO ANOTHER FORD FUSION OWNER AND THEY HAVE HAD VERY SIMILAR ISSUES.

03/08/2019
Components: POWER TRAIN
Incident Date: 04/19/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6POHR2DR******
Summary

I CRASHED MY CAR INTO A LIGHT POLE BECAUSE THE TRANSMISSION CABLE BROKE WHILE TRYING TO TURN AROUND. I PLACED THE CAR IN REVERSE TO COMPLETE A TURN ON S. BOYLE AVENUE IN ST. LOUIS BUT WHEN I PRESSED THE GAS TO GO BACKWARD, THE CAR WENT FORWARD INTO THE POLE. THE TRANSMISSION STAYED IN DRIVE WHEN THE CABLE BROKE AND CAUSE SIGNIFICANT DAMAGE TO MY FRONT FASCIA AND GRILL. I AM REPORTING THIS BECAUSE FORD SENT A RECALL NOTICE AND WOULD NOT REPAIR MY CAR DUE TO THE DAMAGE RESULTING FROM A KNOWN DEFECT. THE RECALL NOTICE SAID NO ACCIDENTS OCCURRED FROM THIS RECALL AND I HAD TO CORRECT THE RECORD. FORD'S CABLE DEFECT DID CAUSE MY CRASH AND VEHICLE DAMAGE. FORD HAS COMPLETED THE CABLE RECALL BUT WILL NOT REPAIR THE RESULTING DAMAGE TO MY CAR.

03/08/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 02/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

JUMPING DURING ACCELERATION WHEN THE CAR IS SHIFTING GEARS. CAR ACTS AS OF IT WANTS TO TURN OFF .

03/07/2019
Components: STEERING
Incident Date: 03/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE "STEERING FAULT SERVICE NOW" MESSAGE DISPLAYED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER WHILE DRIVING AROUND A ROUNDABOUT. ALSO, THE "STEERING STOP" INDICATOR FLASHED WHILE DRIVING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. GREG HUBLER FORD (2001 E MCGALLIARD RD, MUNCIE, IN 47303, MUNCIE IN 47303, 1-(888) 711-6349) WAS NOTIFIED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING), ALTHOUGH THE VEHICLE EXHIBITED THE SAME FAILURE. THE MANUFACTURER REFUSED TO PROVIDE A REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

03/05/2019
Components: POWER TRAIN
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G73DR******
Summary

PERIODICALLY WILL DELAY WHEN SHIFTED INTO REVERSE, THEN WILL ENGAGE HARD, CAUSING LOUD SOUND, SLAMS INTO GEAR. HAPPENED SEVERAL TIMES FROM THE PARKED POSITION BACKING OUT OF A PARKING SPACE, SHIFTING FROM PARK TO REVERSE. ALSO HAPPENED SEVERAL TIMES WHEN STOPPING FORWARD MOTION AND SHIFTING INTO REVERSE, SHIFTING DRIVE TO REVERSE ALSO HAS CONDITION WHILE DRIVING THAT TRANSMISSION WOULD NOT SHIFT OUT OF LOW GEAR AUTOMATICALLY OR MANUALLY, NEEDED TO PULL OVER TO THE SIDE OF ROAD, AND SHUT ENGINE OFF AND RESTART, TRANSMISSION SHIFTED CORRECTLY AFTER RESTARTING ENGINE OWNED VEHICLE FROM NEW, DELAY SHIFTING INTO REVERSE CONDITION OCCURRED PERIODICALLY AFTER ABOUT TWO YEARS OF SERVICE. THE NO UP SHIFT CONDITION HAS ONLY OCCURRED ONCE TO DATE ON 3/1/19

03/05/2019
Components: POWER TRAIN
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

EXTREMELY ABRUPT SHIFTING BETWEEN 1ST-2ND AND 2ND-3RD. 2013 FORD FUSION TITANIUM AWD. THE SHIFT IS BECOMING SO HARD THAT I BRACE MYSELF AND PLACE MY NECK AGAINST THE HEADREST DURING THE SHIFT. THE TRANSMISSION SHIFT'S SO HARD IT SOUNDS LIKE SOMETHING IS GOING TO BREAK. I'VE HAD THE ADAPTIVE SYSTEM REPROGRAMED 3 TIMES AND THE SOLENOIDS IN 2ND AND 3RD REPLACED ALREADY. THE SHIFT IS ABRUPT AND HARD NO MATTER HOW I TRY ACCELERATING, ALSO SPORT MODE DOESN'T MAKE A DIFFERENCE.

03/04/2019
Components: ENGINE
Incident Date: 02/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

THE ENGINE GET OVERHEAT AND STOP WORKING. THE COOLANT LEVEL KEEP DECREASING ALONG THE DRIVING, BUT DIDN'T FIND ANY LEAKING. IT SHOULD BE RELATED TO FORD RECALL 17S09

02/27/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH94DR******
Summary

THE VEHICLE HAS AN ELECTRICAL GLITCH AND WHEN ATTEMPTING TO PARK THE CAR IT WILL SHOW AS PARK BUT WILL ACTUALLY SLIP INTO NEUTRAL AND ROLL FORWARD OR BACK IF IN A SLIGHT HILL. ALSO AN MANUFACTURING ERROR IS CAUSING THE CAR TO ABRUPTLY STOP WHILE ON DRIVING. THE RPMS WILL INCREASE BY ITSELF AND THEN SUDDENLY FALL TO 0 AND THE CAR WILL NOT BE ABLE TO MOVE. ALL THE ELECTRICAL COMPONENTS WILL STILL BE ON I.E. RADIO , HEAT , LIGHTS BUT THE CAR WILL NOT MOVE. IT'S NO WARNING AS TO WHEN IT WILL JUST SUDDENLY STOP SO IT'S EXTREMELY UNSAFE IF DRIVING ON A HIGHWAY.

02/26/2019
Components: ELECTRICAL SYSTEM,SEATS
Incident Date: 09/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

DRIVER SEAT I HAVE A FORD FUSION 2013 THAT I PURCHASED BRAND NEW AND HAVE ALREADY HAD MANY ISSUES (SOME RECALLS AND SOME NOT). I AM CURRENTLY HAVING ISSUES WITH MY DRIVER SEAT MOTOR THAT MOVES SEAT FORD AND BACK FOR LEG ROOM. THE SIDE OF THE SEAT CLOSEST TO MIDDLE CONSOLE (RIGHT SIDE) SEEMS STUCK AND WILL NOT MOVE FORWARD. THIS RESULTS IN A DIAGONALLY ANGLED SEAT. I AM NOT A TALL PERSON, THEREFORE THIS ISSUES MAKES ME UNABLE TO DRIVE MY CAR. I HAVE RESEARCHED THIS ISSUE AND SEE SEVERAL OTHERS HAVE HAD THIS SAME ISSUE. WE BROUGHT IT INTO THE FORD DEALERSHIP WHERE WE PURCHASED THE CAR AND THE COST FOR SAID ISSUE IS OVER $2,000.00. SEEMS LIKE IF MULTIPLE PEOPLE ARE HAVING THIS ISSUE THEN THERE WAS CLEARLY SOMETHING WRONG FROM THE BEGINNING. ALSO- I SEE THERE IS ANOTHER SEAT RECALL FROM 2014 (FRONT SEAT BACKREST REPLACEMENT) TO WHICH THE MOTOR AND SEAT ELECTRICAL CONNECTORS ARE REMOVED/REPLACED/OR ADJUSTED. LEADS ME TO THINK THIS MAY BE AN ISSUES ASSOCIATED WITH THIS RECALL. I AM DISHING OUT THE COST OF THIS REPAIR..I DO NOT HAVE ANY OTHER OPTION RIGHT NOW. BUT I AM GREATLY DISAPPOINTED WITH THIS ISSUES AND FORD DENYING RESPONSIBILITY FOR THIS ISSUES EVEN THOUGH SEVERAL FORD CUSTOMERS HAVE HAD THE SAME ISSUE. SADLY, THIS MAKES ME DISTRUST PURCHASING A FORD VEHICLE AGAIN.

02/25/2019
Components: POWER TRAIN
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH75DR******
Summary

COMPLAINTS INVOLVING TRANSMISSION SLIPPING I BROUGHT IT BACK A COUPLE TIMES AND I THINK THIS PROBLEM SHOULD BE LOOKED INTO IN MOTION THIS HAPPENS AND EVERY TIME WE BRING IT BACK THEY SAY THEY CAN'T FIND ANYTHING BUT WHEN WE GET IT BACK IT WORKS BETTER THEN IT STARTS DOING IT AGAIN PLEASE LOOK INTO THIS THANKS

02/22/2019
Components: POWER TRAIN
Incident Date: 02/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

I HAVE A 2013 FORD FUSION. IT HAS BEEN DISPLAYING A JERKING MOTION WITH PULLING IS OUT A PARK AND INTO DRIVE. WHEN GOING TO TURN THE CORNER IT STALLED OUT ON ME. I WAS ABLE TO GET IT STATED BACK UP BUT WHEN DRIVING ITS LIKE IT HAD NO POWER AND IT WAS GOING SLOW.

02/20/2019
Components: AIR BAGS
Incident Date: 02/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

AIR BAG LIGHT HAS CAME ON AND WOULD NOT GO OFF THE CAR HASN'T BEEN IN A ACCIDENT OR ANYTHING. THE AIRBAG LIGHT CAME ON WHEN I WAS DRIVING ON THE HIGHWAY.

02/19/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 02/01/2019
Crash: No
Fire: No
Summary

TAKAT RECALL: DRIVING CAR WARNING LIGHT COMES ON THEN OFF TOO FAST TO SEE WHAT WARNING IS. WHILE DRIVING ON A STREET, CAR TRIES TO STOP ON OWN LIKE HITTING BRAKES WHICH I AM NOT.

02/17/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

EXHAUST MANIFOLD LEAK

02/16/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

SMELL OF GASOLINE, BOTH WHEN IN MOTION AND STATIONARY. GETS WORSE WHEN FILL THE TANK WITH GAS. THE SMELL IMPROVES WHEN I SET THE CABIN AIR TO RECYCLE.

02/14/2019
Components: STEERING,POWER TRAIN
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND FAILED TO TURN. THE FAILURE WAS INTERMITTENT. ALSO, THE TRANSMISSION SLIPPED AND SEIZED BEFORE GOING INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 180,000.

02/13/2019
Components: SEAT BELTS
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SEAT BELTS IN THE REAR SEATS WERE MALFUNCTIONING AND PREVENTED ONE OF THE REAR SEATS FROM BEING RAISED IN AN UPRIGHT POSITION. FORD & LINCOLN OF SMITHTOWN (440 MIDDLE COUNTRY RD, ST JAMES, NY 11780, (631) 265-2340) STATED THAT THE WARRANTY WAS EXPIRED; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

02/11/2019
Components: STEERING,POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 02/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

MY CAR HAS BEEN SKIPPING AND HESITATION WITH POWER TRAIN OR TRANSMISSION WHILE DRIVING WHENEVER IT WANTS. IT’S NOTHING SPECIFIC TO MAKE THAT HAPPEN. LAST WEEK BACK POWER WINDOWS QUIT WORKING. NOW....STARTED CAR IN DRIVE, STEERING WAS LOCKED. DROVE BACK AND FORTH, TRIED DIFFERENT GEARS, TRIED RESTARTING, IT FINALLY STARTED BY TURNING KEY OVER. CAME HOME, PARKED IN DRIVEWAY, CAN’T GET STEERING TO UNLOCK AT ALL NOW! I AM OVER AN HOUR AWAY FROM HOME, SO WHENEVER IT DECIDES TO TURN, I CAN HEAD HOME. BUT AFTER READING THESE REVIEWS, DO I DARE? DOES FORD WANT US OWNERS TO DIE, OR THE INNOCENT WE MAY HIT? EITHER WAY I WOULD SUE BECAUSE THEY CANNOT DENY KNOWING THERE’S A PROBLEM!

02/08/2019
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 02/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

SHIFT LINKAGE CAME APART, THE CAR IS A 2013 BUT ISNT COVERED UNDER THE CURRENT RECALL FOR SOME REASON. THE CAR WAS STATIONARY

02/06/2019
Components: STEERING
Incident Date: 01/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY SEIZED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO BYERS FORD (1101 COLUMBUS PIKE, DELAWARE, OH 43015) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

02/06/2019
Components: POWER TRAIN
Incident Date: 01/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT SHIFTED THE GEAR INTO REVERSE, THE TRANSMISSION REMAINED IN PARK. THE CONTACT HAD TO SHIFT INTO NEUTRAL, PUSH THE VEHICLE, HOP ISIDE, AND PLACE THE GEAR INTO REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO J.C. LEWIS FORD LINCOLN STATESBORO (6922 VETERANS MEMORIAL PKWY, STATESBORO, GA 30458, (912) 341-6767) WHERE IT WAS DIAGNOSED AND REPAIRED. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 87,892.

02/05/2019
Components: STEERING
Incident Date: 02/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU0DR******
Summary

I HAVE ALREADY FILED A COMPLAINT , #11173709, I AM FILING AGAIN BECAUSE I WANTED TO ADD INFORMATION TO THE ORIGINAL COMPLAINT BUT COULD NOT FIND HOW TO DO THAT. THIS IS A 2013 MODEL YEAR CAR THAT WAS PURCHASED NEW FROM THE DEALER IN MARCH 2015. THE CAR HAS BEEN ON THE ROAD FOR LESS THAN FOUR YEARS AND HAS ONLY 34750 MILES. THE STEERING ASSIST HAS FAILED, ALMOST CAUSING A FENDER BENDER IN A PARKING LOT. AFTER RESEARCHING THIS , IT SEEMS TO BE A KNOWN PROBLEM THAT FORD HAS WITH SEVERAL CARS. THE COST FOR REPAIR HAS BEEN ESTIMATED AT 1800.00 PLUS TAX FROM OUR LOCAL FORD DEALER. ANOTHER CONCERN I HAVE IS THAT I BOUGHT TWO OF THESE CARS AT THE SAME TIME AND I AM NOW WAITING FOR THE SECOND CARS STEERING TO FAIL.

02/05/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND SECURED THE DOOR WITH A JUMP ROPE. THE VEHICLE WAS TAKEN TO PEACOCK FORD (1875 S ORLANDO AVE, MAITLAND, FL 32751, (407) 644-7111) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 48,551.

02/05/2019
Components: POWER TRAIN
Incident Date: 02/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

THE SHIFT CABLE BECAME DISCONNECTED FROM THE TRANSMISSION ALLOWING THE SHIFT LEVER TO MOVE THROUGH THE POSITIONS, BUT THE VEHICLE WOULD NOT MOVE OUT OF PARK. FORTUNATELY, THE VEHICLE WAS STUCK IN PARK AND WE COULD NOT PULL IT OUT OF THE DRIVEWAY, BUT IF THIS HAD HAPPENED WHEN PULLING IN AND IT HADN'T GONE INTO PARK, IT COULD HAVE ROLLED DOWN OUR DRIVEWAY AND HURT SOMEONE. THIS IS THE SAME ISSUE DESCRIBED BY FORD RECALL NUMBER 18S20, HOWEVER MY VEHICLE APPEARS TO NOT BE INCLUDED IN THE RECALL EVEN THOUGH IT IS THE SAME MAKE MODEL AND YEAR OF THE RECALLED VEHICLES AND MADE AT THE SAME MANUFACTURING FACILITY IN MEXICO THAT IS COVERED BY THE RECALL.

02/04/2019
Components: POWER TRAIN
Incident Date: 01/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND ATTEMPTING TO SHIFT GEARS, THE SHIFTER FAILED. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAYED (P), WHICH MEANT THE GEAR WAS IN PARK. THE VEHICLE BEGAN TO ROLL FORWARD AND THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP IT FROM MOVING FORWARD. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND UNLOCKED THE SHIFTER. THE VEHICLE WAS ABLE TO BE DRIVEN AGAIN, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO SAN TAN FORD (1429 E MOTORPLEX LOOP, GILBERT, AZ 85297, (480) 821-3200) WHERE IT WAS DIAGNOSED THAT THE SHIFTING CABLE BUSHING NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

02/04/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

MY CAR SHUTTERS AT AN IDOL OR SLOWLY TAKING OFF WHERE IT SHUTS OFF.THIS HAS HAPPENED MORE THEN ONCE AND THE SCARY THING IS I'VE PULLED OUT IN A INTERSECTION AND THE CAR SHUTS OFF. I HAVE TO PUT IT IN PARK AND RESTART IT.IT'S HAPPENING MORE OFTEN NOW MY ENGINE LIGHT JUST CAME ON AFTER THIS HAPPING FOR OVER A MONTH NOW.

02/02/2019
Components: STEERING
Incident Date: 02/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU0DR******
Summary

STEERING ASSIST FAILURE IT SEEMS THAT THERE HAVE BEEN PROBLEMS AND RECALLS WITH THIS STEERING ISSUE HOWEVER THE DEALERSHIP WILL NOT ADDRESS THE PROBLEM

02/01/2019
Components: POWER TRAIN
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

ARRIVED HOME PLACED MY CAR ON PARK AND WHEN I LIFTED MY FOOT OFF THE BREAK THE VEHICLE KEPT DRIVING FORWARD HITTING A SNOW BANK. PUT MY FOOT ON BREAK AND TURNED OFF THE VEHICLE. TRIED TO START THE CAR BUT IT SAYS "TRANSMISSION NOT ON PARK" ON DASH. CAR WILL NOT START. FOR SAFETY I SET PARKING BREAK. CONTACTED FOR DUE TO RECALL # 18S20 AND WAS ADVISED THAT ACCORDING TO MY VIN # THE RECALL DOES NOT APPLY TO MY VEHICLE. EXACTLY WHAT THE RECALL DESCRIBES IS WHAT HAS HAPPENED TO MY VEHICLE. I HAVE NO OTHER TRANSPORTATION. THIS IS A VERY UNSAFE SITUATION.

01/29/2019
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/25/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FAP04RXDR2******
Summary

I WAS DRIVING DOWN THE STREET. MY CAR HAD NO SIGNS OF TROUBLE. SUDDENLY SMOKE STARTED COMING FROM THE HEAT VENTS ON THE DASH. I WAS ABLE TO PULL INTO A PARKING LOT AND GET OUT OF THE VEHICLE. AT THIS TIME I SAW FLAMES COMING OUT FROM UNDER THE HOOD. I CALLED 911. BY THE TIME OF ARRIVAL OF THE FIRE DEPT THE CAR WAS FULLY INVOLVED IN FLAMES.

01/28/2019
Components: ENGINE
Incident Date: 01/03/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

ON JANUARY 3RD 2019 AROUND 5AM, I SAW A SIGNAL SAYING "ENGINE COOLANT OVER TEMPERATURE" AND ANOTHER ONE REGARDING THE STEERING WHEEL. I THEN NOTICED THAT MY STEERING WHEEL WAS LOCKED BUT I MANAGED TO PARK ON THE SIDE OF THE HIGHWAY. A VEHICLE BEHIND ME NOTIFIED ME THAT THERE WAS A FIRE. MY VEHICLE CAUGHT ON FIRE LESS THAN 24 HOURS AFTER LEAVING FORD SERVICE DEPARTMENT FOR AN OIL CHANGE. RECORDS ALSO SHOW THAT MY VEHICLE WAS PART OF A RECALL REGARDING THE ENGINE COOLANT, THAT MAY LEAD TO FIRE. I RECEIVED THAT RECALL LETTER DAYS AFTER MY CAR BROKE DOWN DUE TO AN ENGINE COOLANT RELATED ISSUE AND TOWED MY VEHICLE TO THE NEAREST REPAIR SHOP IN 2017. AFTER RECEPTION OF THAT RECALL LETTER, I ALSO MADE SURE TO TAKE MY VEHICLE TO FORD SERVICES, WITH THE INVOICE OF THE REPAIR THAT HAD JUST BEEN DONE. THEY TOOK MY CAR TO THEIR SHOP AND REASSURED ME THAT THE RECALL ISSUE WAS RESOLVED BY THE RECENT REPAIR AND FILED FOR A REIMBURSEMENT CHECK FROM FORD, THAT I HAVE RECEIVED. AS OF TODAY, WHEN I PUT MY VIN NUMBER TO VERIFY THE RECALL, IT SAYS "INCOMPLETE". I FILED A CLAIM THROUGH FORD ON JANUARY 4TH 2019, A DAY AFTER THE FIRE AND HAS YET TO HEAR FROM THEM.

01/27/2019
Components: AIR BAGS,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 01/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

BRAKES ARE SLIDING, THE PANEL LIGHTS TURNING ON THE TRANSMISSION LOCKING

01/24/2019
Components: ENGINE
Incident Date: 01/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT STATED THAT THE ENGINE FUNCTIONED ABNORMALLY, THERE WAS A DRASTIC REDUCTION IN SPEED, AND AN ABNORMAL NOISE WAS HEARD. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL 33612) WAS NOTIFIED AND DID NOT OFFER A LOANER VEHICLE. THE DEALER SCHEDULED AN APPOINTMENT FOR A LATER DATE TO DETERMINE IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

01/23/2019
Components: STEERING
Incident Date: 04/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

THE PROBLEM I AM CURRENTLY FACING AND HAS BEEN CORRECTLY DIAGNOSED BY A FORD DEALERSHIP IS A LOOSE STEERING WHEEL ATTACHMENT BOLT. THIS PROBLEM ALREADY PERSISTS AND HAS A RECALL FOR 2014-2018 FORD FUSIONS (18S08). MY STEERING WHEEL IS VERY LOOSE AND FEELS LIKE IT CAN FALL OFF ANY MOMENT. ONE CAN EASILY TELL THAT THE STEERING WHEEL IS NOT FULLY ATTACHED TO THE REST OF THE CAR. THE PROBLEM BEGAN MONTHS AGO AND HAS PROGRESSIVELY GOTTEN WORSE OVERTIME. I HAVE CONTACTED FORD WHO NOTIFIED ME THAT SINCE MY CAR IS NOT INCLUDED, THEY WOULD NOT BE ABLE TO FIX IT EVEN THOUGH I AM HAVING THE EXACT ISSUE LISTED IN RECALL 18S08.

01/21/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHILE DRIVING HOME ON A CITY STREET THE AIRBAG INDICATOR CAME ON AND HAS BEEN ON EVER SINCE.

01/17/2019
Components: STEERING
Incident Date: 11/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I WAS AT HOME AND GOT INTO MY CAR TO LEAVE AND WHEN I TURNED ON MY CAR I HAD NO POWER STEERING. I HAD A MESSAGE THAT SAID POWER STEERING FAULT ASSIST. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT WHICH IS WHAT HAPPENED TO MY CAR. THE NHTSA NEEDS TO PUT MORE TIME INTO INVESTIGATING THIS. I HAVE READ COUNTLESS COMPLAINTS AND ISSUES FOR 3 MONTHS AND NOTHING HAS BEEN DONE TO RECTIFY THIS. THIS COST ME $1,985 AND MY CAR DIDN'T EVEN HAVE 100,000 MILES ON IT YET. WHY ISN'T ANYONE LOOKING INTO ALL OF THESE COMPLAINTS. THE BEHAVIOR OF THE NHTSA EXHIBITS A CARELESS, NEGLIGENT ATTITUDE, SHOWING NO CONCERN FOR PUBLIC SAFETY AND THEY SHOULD BE EMBARRASSED. FORD HAS ALSO BEEN OF LITTLE HELP AND HAS NOT OFFERED ANY SUGGESTIONS TO HELP WITH A SOLUTION.

01/17/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D99DR******
Summary

TAKATA RECALL, DRIVERS DOOR LATCH FAILED 2 YEARS AFTER RECALL REPAIR

01/16/2019
Components: STEERING
Incident Date: 01/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

I BOUGHT MY 2013 FORD FUSION BRAND NEW. I ONLY HAVE 70,000 MILES ON THE CAR AND ZERO ACCIDENTS. I DROVE MY CAR TO THE GYM ON A SATURDAY MORNING AND MADE IT HOME NO PROBLEM. WHEN I WENT OUT TO MY CAR THE FOLLOWING DAY THE DASH LIT UP WITH NOTICES OF "HILL START ASSIST NOT AVAILABLE" SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT" THE WHEEL WOULD NOT TURN AND WAS UNDRIVEABLE IN MY DRIVEWAY. I HAVE FOUND COUNTLESS OTHER INCIDENCE OF THIS ISSUE WITH THE SAME VEHICLE YET IT HASN'T BEEN RECALLED AND IT'S AN EXTREMELY EXPENSIVE FIX. IN THE FIVE YEAR OF OWNING THIS VEHICLE IT'S HAD NOTHING BUT PROBLEMS.

01/15/2019
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES,ENGINE
Incident Date: 01/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED; HOWEVER, THE RECALL NOTICE INSTRUCTED OWNERS TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

01/12/2019
Components: STEERING,SERVICE BRAKES
Incident Date: 01/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

WHEN IN REVERSE WHILE MOVING THE STEERING WHEEL WENT INTO LOCKED POSITION AND BRAKE PEDAL COULD NOT BE APPLIED (IN DRIVEWAY) RESTARTED VEHICLE IN HOPES OF A RESET ONLY THIS TIME WHEN PUT IN REVERSE WARNING LIGHT CAME ON AND SAID TRANSMISSION WAS IN PARK NOT ABLE TO MOVE PREVIOUSLY CAR OVERHEATED IN 96 FEET FROM A COLD START (DRIVEWAY) ALSO 3 OTHER TIMES HAD A POWER ASSIST FAILURE (HIGHWAY IN MOTION) THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR EACH ISSUE AND THEY HAVE FOUND NOTHING

01/10/2019
Components: POWER TRAIN
Incident Date: 01/10/2019
Crash: No
Fire: No
Summary

I WAS ON A CITY STREET. I WAS SHIFTING FROM DRIVE TO REVERSE AND THE CAR KEPT ROLLING FORWARD. EVEN WHEN I SHIFT TO WHAT THOUGHT WAS PARK AND TURNED THE CAR OFF AND TRY TO START AGAIN THE DASH READ CAR NOT IN PARK. I HAD SOMEONE COME TO HELP ME AND FOUND THE BUSHING TO THE SHIFT CABLE SNAPPED. SO HE PLACED A TUBE IN THE HOLE WHERE THE BUSHING WAS TO HOLD IT PLACE TO SHIFT AND GOT ME BAT HOME TO PA. I WENT TO THE FORD DEALER WHO SAID IT WOULD COST $500.00 TO FIX. I CHECKED ONLINE AND THERE IS A RECALL FOR THIS EXACT PROBLEM BUT NOT MY VIN# WHY NOT THIS IS THE SAME PROBLEM AS RECALL# 18S20.

01/09/2019
Components: POWER TRAIN
Incident Date: 01/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE VEHICLE WAS SHIFTED INTO DRIVE, BUT DID NOT ENGAGE. THE CONTACT STATED THAT THE GEAR SHIFTER FELT LOOSE AS IF IT WERE DISCONNECTED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE SHIFTER CABLE FAILED AND NEEDED REPLACEMENT. THE MECHANIC PERFORMED A TEMPORARY REMEDY, BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

01/09/2019
Components: POWER TRAIN
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, A CONTINUOUS LOUD HUMMING NOISE WAS DETECTED COMING FROM THE VEHICLE. AN INDEPENDENT MECHANIC DIAGNOSED THAT A PART WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,504.

01/08/2019
Components: POWER TRAIN
Incident Date: 01/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

MY 2013 FORD FUSIONS AUTOMATIC STEERING CABLE BUSHING FELL OUT WHILE I WAS IN LINE AT THE BANK. I WAS UNABLE TO MOVE MY VEHICLE AND HAD IT TOWED. WE LOOKED AT RECALLS ON 1/7/2019 AND FOUND A RECALL BUT NOT SPECIFIC TO MY VIN NUMBER. HOW CAN THE SAME THING HAPPEN TO MY VEHICLE AND NOT BE COVERED UNDER A RECALL? I WAS IN DANGER AND HAD TO USE MY PARKING BRAKE IMMEDIATELY WHEN I THOUGHT MY CAR WAS IN PARK.

01/08/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHRXDR******
Summary

MY VEHICLE HAS STALLED WHILE DRIVING AND IS HARD TO START AFTER FUELING WITH GAS. AFTER TAKING IT TO FORD FOR RECALLS IN OCTOBER OF 2018 AND BROUGHT THE ISSUE UP AND THEY WANTED TO CHARGE ME FOR DIAGNOSTIC. AFTER TAKING MY CAR TO MY MECHANIC SHOP FOR OIL CHANGE AND TO LOOK INTO THE ISSUE OF STALLING, THEY MADE ME AWARE OF THE PURGE BALANCE NEEDING REPLACED AND THAT WOULD SOLVE THE ISSUE WITH THE VEHICLE STALLING. APPARENTLY, FORD KNEW THIS DEFECT SINCE 2013 AND PAID FOR REPLACEMENT IF A COMPLAINT WAS FILED. NOW INTO 2019, 93,000 MILES AND NO WARRANTY, FORD DOESN'T WANT TO ASSIST IN PAYING FOR THE REPLACEMENT. I DON'T FEEL I SHOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIR. IT IS VERY DANGEROUS TO HAVE THE CAR STALL IN THE ROAD AND AROUND BUSY TRAFFIC.

01/07/2019
Components: POWER TRAIN
Incident Date: 01/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

I PUT MY CAR IN PARK AND IT GOT STUCK AND ON THE SPEEDOMETER IT IS SAYING MY CAR IS IN REVERSE. I HAD TO PUT ON THE EMERGENCY BRAKE TO STOP THE CAR FROM ROLLING BACK

01/07/2019
Components: STEERING
Incident Date: 12/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE RACK AND PINION ON MY 2013 FORD FUSION HAS GONE OUT WITH 53,000 MILES ON MY CAR THROUGH NO USER FAULT. I FIRST NOTICED THE NOISES WHEN TURNING THE CAR ON AND PULLING OUT OF A PARKING SPOT. WITHOUT WARNING THE STEARING STARTED MAKING GRINDING NOISES (LIKE WHAT A CAR MAKES WHEN THE POWER STEARING IS GOING OUT) AND WOULD THE WHEEL WOULD PERIODICALLY CATCH (THIS IS WITHIN TWO DAYS OF THE NOISES STARTING) WHEN I WOULD TURN. OTHER THAN THESE SYMPTOMS THERE ARE NO OTHER SIGNS OF STEERING FAILURE. I COULD HAVE BEEN DRIVING DOWN THE ROAD AND LOCKED UP WITHOUT NOTICE. FORD HAD A RECALL ON THE RACK AND PINION ON MY MODEL, BUT WHEN THE DEALERSHIP RAN MY VIN, IT IS NOT INCLUDED IN THE RECALL AS THE PARTS MUST HAVE MANUFACTURED AT ANOTHER FACTOR. CONSIDERING THE LOW MILEAGE ON MY CAR AND MAINTENCE ROUTINELY PERFORMED THIS IS UNACCEPTABLE. THROUGH RESEARCH I HAVE SEEN THIS HAPPEN ON MULTIPLE FORD FUSIONS ON 2011+. THANKFULLY MINE DID NOT FAIL WHILE ON THE ROAD LIKE OTHERS. THIS IS A SAFETY ISSUE AND FORD NEEDS TO MAKE THIS RIGHT. A MECHANIC WAS THANKFULLY ABLE TO LOCATE THE ISSUE BEFORE I GOT INTO A SERIOUS ACCIDENT DUE TO STEERING FAILURE.

01/04/2019
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 12/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT PASSENGER DOOR OPENED AND CAUSED THE FRONT PASSENGER TO FALL OUT OF THE VEHICLE. THERE WERE NO INJURIES. THE DOOR AJAR INDICATOR ILLUMINATED AFTER THE INCIDENT. THE FAILURE OCCURRED MORE THAN ONCE. THE CONTACT CALLED LICCARDI FORD AT 908-561-7500 (LOCATED AT 1615 US-22, WATCHUNG, NJ 07069) AND WAS INFORMED TO BRING THE VEHICLE TO THEM FOR AN OVERNIGHT OBSERVATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO OPEN RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

01/02/2019
Components: STEERING
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

LOSS OF POWER STEERING ASSIST DURING DRIVING CAUSING THE CAR TO ONLY HAVE A FEW DEGREES OF UNASSISTED STEERING AVAILABLE.HAPPENED ON THE HIGHWAY, BUT WAS ABLE TO PULL OFF AND GET A TOW. THIS HAS BEEN AN ISSUE WITH THIS MODEL AND YEAR CAR, BUT FOR SOME REASON THE VIN DID NOT FALL UNDER THE RECALL. COMPLETE STEERING UNIT REQUIRES REPLACING AT COST OF $2700.00. OVER 500 ACCIDENTS HAVE BEEN REPORTED FOR THIS EXACT ISSUE. 56,000 MILES APPROX

12/31/2018
Components: STEERING
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL AND THE LOW POWER STEERING WARNING INDICATOR ILLUMINATED, THE VEHICLE WAS TAKEN TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

12/29/2018
Components: STEERING
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

WHILE DRIVING ON A HIGHWAY AT AROUND 40 MPH, ABOUT TO CROSS A BRIDGE, I LOST POWER STEERING AND IT IMMEDIATELY BECAME VERY DIFFICULT TO TURN THE WHEEL.

12/29/2018
Components: ENGINE
Incident Date: 12/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

CAR STALLS WHEN DRIVING OR AT IDLE

12/29/2018
Components: STEERING
Incident Date: 09/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH7XDR******
Summary

THE STEERING WHEEL HAS GOTTEN HARD TO TURN.. JUST ONE DAY IT START DOING THIS AND HASN'T STOP.. I JUST GOT MY CAR FEBRUARY 2018.. I JUST DON'T UNDERSTAND... I TURNT MY CAR OF WHEN I WENT TO THE STORE ONE DAY, WHEN I TURNT IT BACK ON ALL KINDS OF LIGHTS CAME ON, ( POWER STEERING, HILL ASSIST START, ETC), AND IT WOULDN'T TURN RIGHT. IT BECAME HARD TO TURN, BUT WASN'T DOING IT BEFORE...

12/27/2018
Components: ENGINE
Incident Date: 08/13/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

OVERHEATING OF THE ENGINE CYLINDER HEAD - CYLINDER HEAD CRACKED CAUSING OIL LEAK AND ENGINE FIRE. FORD REFUSES TO REPAIR UNDER RECALL 17S09

12/26/2018
Components: STEERING
Incident Date: 12/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. ON ANOTHER OCCASION, THE STEERING WHEEL SEIZED AFTER THE ENGINE WAS TURNED OFF AND RESTARTED AT A FUEL STATION. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT'S SPOUSE DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) TO BE DIAGNOSED. THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,500.

12/24/2018
Components: ENGINE
Incident Date: 12/23/2018
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PULLED INTO THE PARKING LOT AT HER JOB, THE VEHICLE STARTED SMOKING. THE VEHICLE CAUGHT FIRE UNDER THE HOOD AND EXPLODED WITH PARTS LANDING INTO THE STREET AND ONTO OTHER PARKED VEHICLES. THERE WERE NO INJURIES. THE POLICE DEPARTMENT STATED THAT THE CONTACT COULD RETRIEVE THE INCIDENT REPORT AFTER CHRISTMAS. THE BURNED OUT VEHICLE PLANNED TO BE TOWED AWAY BY THE CONTACT'S FINANCE COMPANY. THE DEALER WAS NOT CALLED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY SINCE IT HAD OVER 56,000 MILES. THE MANUFACTURER SUGGESTED THE CONTACT CHECK WITH HER INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 98,000.

12/21/2018
Components: STRUCTURE
Incident Date: 12/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

VEHICLE WAS REPAIRED SUMMER OF 2018 FOR DOOR LATCH RECALL. ALL DOOR LATCHES WERE REPLACED PER THE RECALL. PRIOR TO THE RECALL REPAIR THE RIGHT REAR LATCH FAILED. ON 12/18/18 THE RIGHT FRONT PASSENGER LATCH FAILED ALLOWING THE DOOR TO OPEN WITH THE INABILITY TO CLOSE. DEALER REPLACED THIS LATCH UNDER WARRANTY ON 12/20/18. RECALL DIDN'T WORK. LATCHES ARE STILL FAILING.

12/18/2018
Components: STEERING
Incident Date: 12/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU8DR******
Summary

STEERING ALL OF A SUDDEN BECAME SUPER STIFF, MANY WARNING LIGHTS LITE. ALMOST CAUSED CRASH INTO PARKED CAR, LUCKY WAS AT SLOW SPEED 10 MPH. NOTE OTHER RECALLS FOR SAME ISSUE FORD SAID THIS VIN IS NOT COVERED BUT ISSUES ARE THE SAME AS OTHERS IN THE RECALL. CAR IS AT DEALERSHIP TO BE FIXED ROOT CAUSE RACK & PINON ASSEMBLY REPLACEMENT. REF: HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/2013-FORD-FUSION-RECALLED-FOR-STEERING-GEAR-PROBLEM.HTML

12/18/2018
Components: STEERING
Incident Date: 12/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

WHINNING NOISE IN STEERING. LOW SPEEDS WHEN TURNING OR STATIONARY TURNING WHEEL.

12/17/2018
Components: STRUCTURE
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I WAS DRIVING DOWN THE ROAD TODAY AND THE PASSENGER DOOR FLEW OPEN. I ASKED ABOUT A RECALL LAST MONTH BECAUSE THE DOOR STOP CATCHING AND THE FORD DEALERSHIP TOLD ME I DIDN'T HAVE THE RECALL FOR THE DOOR LATCH UNDER MY VIN #. DOOR FLEW OPEN ON THE STREET AS I WAS MAKING A TURN ON MY WAY TO WORK. LUCKILY I WAS CLOSE TO MY JOB SO I JUST DROVE A FEW BLOCKS WITH MY HAND HOLDING THE PASSENGER DOOR SHUT.

12/17/2018
Components: POWER TRAIN
Incident Date: 12/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

ON 12/15/2018 I WENT TO REVERSE OUT OF MY GARAGE ONCE I WAS OUT I PUT THE CAR INTO DRIVE AND STEPPED ON THE GAS ONLY TO HAVE MY CAR CONTINUE TO GO IN REVERSE. I HIT THE BRAKES AND PUT THE CAR IN PARK. I TRIED MOVING THE SHIFTER TO OTHER GEARS AND YOU COULD TELL THE SHIFTER WAS LOOSE, IT WAS NOT ENGAGING IN ANY GEAR OTHER THAN PARK. I HAD MY CAR TOWED AND THE REPAIR PLACE TOLD ME THAT THE SHIFTER CABLE WAS BROKEN. SINCE THIS HAPPENED OVER THE WEEKEND I HAD TIME TO GOOGLE THIS ISSUE AND FIND THAT THERE WAS A RECALL BUT MY VIN NUMBER WAS NOT A PART OF THAT. ITS A SHAME THAT THIS RECALL DOESN'T COUNT FOR MORE VEHICLES. ITS A COMPLETE DEFECT ON FORDS PART AND ITS NOT A CHEAP REPAIR.

12/17/2018
Components: POWER TRAIN
Incident Date: 12/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL FORWARD AND THE GEAR BECAME STUCK AND WOULD NOT MOVE AT ALL. THE CONTACT HAD TO PLACE A HAIR PIN IN THE GEAR SHIFTER AND BUSHING IN AN ATTEMPT TO STOP THE VEHICLE. THE VEHICLE DID NOT STOP AND THE EMERGENCY BRAKE HAD TO BE APPLIED. THE BUSHING HAD ALSO RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LAKELAND AUTO MALL (1430 W MEMORIAL BLVD, LAKELAND, FL 33815, (863) 682-1100), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 106,000.

12/14/2018
Components: STEERING
Incident Date: 12/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

MY POWER STEERING ASSIST FAULT FLASHES AND FORD TELLS ME THERE IS NOTHING WRONG. I SAW A RECALL FOR THE ELECTRIC POWER STEERING DUE TO SALT CORROSION ON THE 2013 BUT THEY ARE TELLING ME MINE WASN'T ONE OF THEM. WHY ISN'T MY VEHICLE ON THE RECALL LIST SINCE I LIVE IN NEW JERSEY WITH HARSH WINTERS. THIS SEEMS UNFAIR SINCE IT SEEMS TO BE THE SAME PROBLEM AS THE RECALL. TIME IS OF THE ESSENCE BEFORE SOMEONE DIES IN A CRASH DUE TO LOSS OF STEERING WHICH US A WIDESPREAD PROBLEM THIS THIS YEAR AND MAKE. PLEASE HELP!!! THE MESSAGE FLASHES ACROSS THE SCREEN A COUPLE OF MINUTES AFTER STARTING CAR THEN DISAPPEARS AND EVERYTHING SEEMS FINE?? THERE IS 76,000 MILES ON THE CAR. THIS CAR HAS BEEN IN THE REPAIR SHOP 17 TIMES IN 4 YEARS SO I AM DESPERATE AND NEED ANSWERS. THANK U FOR UR TIME!!!

12/14/2018
Components: ENGINE
Incident Date: 12/13/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

I WAS DRIVING DOWN THE ROAD AND, WHILE PARKED AT A STOPLIGHT, NOTICED SMOKE BILLOWING OUT FROM UNDERNEATH MY HOOD. I PULLED OVER AND HAD MY CAR TOWED TO A MECHANIC. MY MECHANIC SAID THERE WAS A PROBLEM WITH FLUIDS LEAKING FROM MY ENGINE AND THAT IT WAS HIGHLY DANGEROUS, ROUTINELY RESULTING IN FIRES. MY MECHANIC DIRECTED ME TO A RECALL 12S41 THAT COVERS 2013 FORD FUSIONS AND SAID IT WAS A MATCH. HOWEVER, FORD HAS DENIED MY CLAIM CITING MY CAR WASN'T COVERED WITH THE RECALL. MY CAR ALMOST CAUGHT FIRE (MY MECHANIC THINKS IT MIGHT HAVE BRIEFLY IGNITED) AND I WOULD LIKE THE PROBLEM FIXED BY FORD UNDER THIS RECALL.

12/12/2018
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 10/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STOPPED IN A PARKING LOT, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO LATROBE FORD (LOCATED AT 1595 MISSION RD, LATROBE, PA 15650, (724) 537-7723) WHERE IT WAS DIAGNOSED THAT THE TRANS INVERTER CONTROL MODULE NEEDED TO BE REPLACED DUE TO A SHORT CIRCUIT IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. *TT*JB

12/11/2018
Components: STEERING
Incident Date: 12/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

DRIVING ON HIGHWAY AND POWERING STEERING LIGHT CAME ON. STOPPED VEHICLE, AND LOST STEERING WHEN RESTARTED VEHICLE. I THOUGHT IT MIGHT BE A SENSOR ISSUE, BUT WAS WRONG. I HAD TO USE ENTIRE BODYWEIGHT TO TURN WHEEL. UNSAFE TO DRIVE.

12/09/2018
Components: ELECTRICAL SYSTEM
Incident Date: 08/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

2013 FORD FUSION RADIO STILL HAS SOUND, BUT SCREEN IS BLACK, CAN'T CHANGE STATIONS, WON'T TURN OFF, EVEN AFTER CAR IS TURNED OFF AND DOOR OPENS. BATTERY DIED, CAR WOULDN'T START. WAS ABLE TO JUMP START BATTERY, BUT SAME THING HAPPENED 2 DAYS LATER. NOW BATTERY IS COMPLETELY DEAD. HAD THIS HAPPENED TO ANOTHER HOUSEHOLD VEHICLE EVEN AFTER HAVING A NEW BATTERY INSTALLED, AND IT TURNED OUT TO BE CAUSED BY A DEFECTIVE RADIO.

12/08/2018
Components: STEERING,WHEELS
Incident Date: 12/08/2018
Crash: No
Fire: No
Summary

DRIVING POWER STEERING LIGHT CAME ON AND LOST ALL STEERING IN THE VEHICLE . HAD TO OVER POWER THE WHEEL IN ORDER TO GET TO A SAFE SPOT.WE WERE IN THE CITY DRIVING.

12/07/2018
Components: POWER TRAIN
Incident Date: 12/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G73DR******
Summary

BUSHING CONNECTING TRANSMISSION CABLE TO THE GEAR SHIFTER FAILED.

12/07/2018
Components: POWER TRAIN
Incident Date: 09/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ACCELERATING FROM A STOP, THE CONTACT PROCEEDED TO DRIVE FORWARD AND THE VEHICLE BEGAN TO COAST SLOWLY. THE VEHICLE JERKED AND THEN STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TOWED TO AUTONATION FORD (4355 JONESBORO RD, UNION CITY, GA 30291, (770) 674-6075). THE DEALER DIAGNOSED THAT THE CLUTCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000. *DT*JB CONSUMER TRADED THE CAR IN DUE TO SAFETY ISSUES.*JB

12/07/2018
Components: STEERING
Incident Date: 12/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

ELECTRIC POWER STEERING ASSIST FAULT RANDOMLY FLASHES ON THE DASH AND THEN GOES AWAY. THIS IS A REOCCURING PROBLEM WITH MY VEHICLE HAPPENING MULTIPLE TIMES IN THE LAST COUPLE MONTHS. DIAGNOSTIC FOUND NO ERROR CODES IN THE SYSTEM. SEEMS TO BE A SENSOR PROBLEM.

12/06/2018
Components: SUSPENSION,POWER TRAIN
Incident Date: 09/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

VEHICLE WAS PARKED OFF ROAD ON A DIRT SLOPED PART OF LAND. BRAKE WAS DEPRESSED AND VEHICLE'S TRANSMISSION WAS PLACED IN PARK, ALTHOUGH THE P INDICATOR ON THE DASH DID NOT ILLUMINATE. UPON RELEASING THE BRAKE, THE VEHICLE SLOWLY BEGAN ROLLING IN REVERSE. I DEPRESSED THE BRAKE PEDAL A AGAIN AND UPON LETTING GO THE VEHICLE CONTINUED TO ROLL BACKWARDS. I ENGAGRED THE PARKING BRAKE IN WHICH THE VEHICLE STAYED IN PLACE. I TRIED TO START THE CAR, BUT ENGINE WOULD NOT TURNOVER. I POPPED THE HOOD TO LOOK FOR ANY PROBLEMS AND FOUND THE TRAMISSION LINKAGE COMPLETELY OFF TRAMISSION. I MANUALLY TURNED THE TRANSMISSION SELECTOR ALL THE WAY FORDWARD TO PARK, RESULTING IN THE DASH P (PARK) ILLUMINATING. I THE SET THE LINKAGE BACK ON THE SELECTOR AND ZIPTIED THE LINKAGE AND SELECTOR TOGETHER TO MAKE IT HOME.

12/06/2018
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 10/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WELL I NOTICED PROBLEMS WITH MY CAR MAYBE A MONTH AFTER I GOT THE CAR TOOK IT BACK TO THE DEALER SHIP THEY DIDNT SEE ANY PROBLEMS BUT IM HAVING TRANSMISSION PROBLEMS, PROBLEMS WITH THE STEERING, I HAVE HAD A COOLANT PROBLEM FIXED ALREADY. THE SHOCKS WENT OUT ON THE CARE WITHIN LESS THAN A YEAR. HAVING PROBLEMS WITH THE FUELING SYSTEM. ALSO HAVING PROBLEMS WITH THE LEFT LIGHT SYSTEM. THEY HAVE ONLY TO RECALLS WITH MY VIN NUMBER OF THINGS THAT I HAD ALREADY GOTTEN FIXED. SO IM REALLY CONCERNED ABOUT THE ISSUES THAT ARE GOING ON WITH MY CAR AND FEEL THAT IT REALLY NEED TO BE ADDRESSED. EVERY THING THAT HAS HAPPEND IS WHILE THE CAR IS IN MOTION.

12/06/2018
Components: ENGINE
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

STALLING

12/05/2018
Components: SERVICE BRAKES
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I HAD JUST LEFT THE GYM AND WAS HEADING HOME. I HAD JUST RESUMED DRIVING AFTER AFTER BEING STOPPED AT A RED LIGHT, WHEN THE VEHICLE IN FRONT OF ME STOPPED SUDDENLY. WHEN I HIT MY BRAKES, IT FELT AS IF MY ABA WAS ENGAGING, BUT INSTEAD I HEARD A POP AND MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I HAD TO HIT MY BRAKE AGAIN TO STOP MY VEHICLE. THE ROAD WAS CLEAR OF ANY SAND OR GRAVEL, THE WEATHER WAS CLEAR AND IT WAS 27 DEGREASE. MY SPEED WAS APPROXIMATELY BETWEEN 12-20, DUE TO THE FACT STATED ABOVE. I CONTINUED HOME BUT MY BRAKE PEDAL KEPT DROPPING TO THE FLOOR AND I HAD TO HIT THE BRAKE AGAIN TO STOP. I DROVE HOME VERY SLOWLY WITH MY HAZARD LIGHTS ON. AFTER ARRIVING HOME I TURNED OFF THE VEHICLE AND WENT INSIDE. I WAITED A FEW MINUTES AND RETURNED TO MY CAR. I PLACED MY FOOT ON THE BRAKE AND AGAIN THE PEDAL WENT ALL THE WAY TO THE FLOOR. I PUMPED THE BRAKES A COUPLE OF TIMES AND THE PEDAL WOULD DROP BACK DOWN TO THE FLOOR. I NOW HAVE NO BRAKES. NOT ONE SENSOR CAME ON TO WARN ME THAT I HAD A POSSIBLE ISSUE WITH MY BRAKES. NEEDLESS-TO-SAY, THIS WAS A VERY SCARY EXPERIENCE.

12/03/2018
Components: STEERING
Incident Date: 11/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT TOOK THE VEHICLE TO PHIL FITTS FORD & LINCOLN (3250 WILMINGTON RD, NEW CASTLE, PA 16105, (724)-658-3521) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 51,000.

12/03/2018
Components: ENGINE
Incident Date: 11/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO MAKE A LEFT TURN AT A TRAFFIC LIGHT, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE COASTED UNTIL THE ENGINE SHUT COMPLETELY OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER (AUTONATION FORD UNION CITY, 4355 JONESBORO RD, UNION CITY, GA 30291) WAS CONTACTED AND STATED THAT THE VEHICLE WAS INCLUDED IN THE EXTENDED COVERAGE: 13N03 (THROTTLE BODY) AND THEY WOULD REPAIR THE THROTTLE BODY FREE OF CHARGE. THE DEALER WAS UNABLE TO PROVIDE THE CONTACT WITH A DATE ON WHEN THEY WOULD BE ABLE TO COMPLETE THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 122,000.

12/03/2018
Components: POWER TRAIN
Incident Date: 12/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE GEAR WAS STUCK IN THE NEUTRAL POSITION. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO KEEP THE VEHICLE FROM ROLLING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER (GRAHAM AUTOMALL CHEVROLET, 1515 W 4TH ST, MANSFIELD, OH) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 88,000.

12/02/2018
Components: STRUCTURE
Incident Date: 08/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU0DR******
Summary

KEEP GETTING NOTICES ABOUT 15S16 FOR DOOR LATCH. CAR HAS BEEN TO DEALER AT LEAST 5 TIMES SINCE FIRST NOTICE, PART IS NEVER IN STOCK. CAN'T GET SERVICE DONE UNTIL THEY'RE FORCED TO PROPERLY STOCK THIS PART, MEANWHILE I KEEP GETTING NOTICES I CAN'T DO ANYTHING ABOUT.

11/30/2018
Components: AIR BAGS
Incident Date: 11/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TAKATA RECALL- I SAW FORD FUSION ON THE RECALL LIST AND I GOT A LETTER SAYING THAT I WOULD BE RECEIVING $500 FOR MY TROUBLE WITH THE RECALL. ON THE TAKATA LIST FOR RECIPIENTS OF $500 I SAW THAT MY CAR SHOULD BE RECALLED AND I HAVEN'T RECEIVED THE LETTER FROM FORD YET. IT'S ALSO NOT IN YOUR RECALL LIST. ALSO THERE IS A SEATBELT RECALL 11/30/16 AND THAT IS VERY DANGEROUS TO NOT TO HAVE A SOLUTION YET. PLEASE HELP. IT?S RECALL # 16V875000 MY VIN IS [XXX]. THANK YOU. I'VE BEEN SO SCARED TO DRIVE THIS CAR. I THOUGHT I WOULDN'T BE ON THE LIST AND 2 YEARS LATER FIND OUT I AM. FORD DIDN'T EVEN TELL ME. IT'S NOT EVEN ON YOUR LIST. I FOUND OUT FROM THE LAWSUIT THAT I AM A CLAIMANT ALSO. I HAVE 2 DANGEROUS RECALLS. THEY SHOULD GIVE ME A NEW CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/29/2018
Components: STEERING
Incident Date: 11/28/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

MY DAUGHTER DRIVING THE CAR TO WORK ON NOVEMBER 28, 2018 AT 8:00 AM GOT AN ACCIDENT ON THE RAMP TO MURRYSVILLE 22 IN PITTSBURG, DUE TO STEERING WHEEL MALFUNCTION. SHE IS ALONE AND LUCKILY SHE WAS NOT HURT AND ALSO GOOD NO OTHER CAR WAS INVOLVED. SHE IS ALWAYS ON THIS ROAD GOING TO WORK FROM MONDAY TO FRIDAY. THE CAR GOT A SERVICE AT FORD DEALERSHIP ABOUT A MONTH AGO AND SAID NOTHING WAS WRONG, AFTER THAT WAS WHEN SHE NOTICE THE WEIRD STEERING SITUATION AND THEN THE ACCIDENT HAPPENED WEDNESDAY NOVEMBER 28, 2018 WHILE GOING TO WORK.

11/28/2018
Components: ENGINE
Incident Date: 08/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND THE CHECK ENGINE INDICATOR ILLUMINATED. AS A RESULT, THE VEHICLE STALLED AND SHUT OFF. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO LEGACY FORD (2906 ISLAND AVE, LA GRANDE, OR 97850, (541) 963-2161) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED BECAUSE THE WARNING INDICATOR WAS NOT ILLUMINATED AT THE TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. *TT*JB

11/28/2018
Components: STRUCTURE
Incident Date: 11/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

THE DOOR LATCH ON THE DRIVERS SIDE DOOR FAILED DURING OPERATION AND THE DOOR OPENED WHILE UNDERWAY. TAKEN TO FORD TO BE FIXED AS I HAVE SEEN OTHER ISSUES WITH THE DOOR LATCH FAILING ON THE SAME VEHICLE. FORD SAID THIS WAS NOT A RECALLED PART. THE DOOR OPENED AND WOULD NOT LATCH SHUT AGAIN CAUSING ME TO TRY USE BY BELT AS A STRAP TO KEEP THE DOOR SHUT.

11/27/2018
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WAS CLOSED, BUT OPENED INDEPENDENTLY. THE CONTACT ATTEMPTED TO CLOSE THE DOOR AGAIN, BUT THE DOOR LOCK DID NOT ENGAGE. THE VEHICLE WAS TAKEN TO D&D MOTORS FORD (13655 WADE HAMPTON BLVD, GREER, SC 29651) WHERE THEY REPLACED THE DOOR LOCK ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

11/27/2018
Components: STEERING,POWER TRAIN,WHEELS
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

VEHICLE SEEMS TO HAVE A HUMMING THUMPING NOISE AND VIBRATION WHEN RAN ON SPEEDS OVER 40 MPH. INITIALLY I THOUGHT THE TIRES HAD GONE BAD, AND IREPLACED ALL FOUR OF THEM AS WELL AS THE LUG NUTS DUE TO SWELLING AND GOT THE VEHICLE REALIGNED AT A GOOD YEAR SERVICE CENTER. AFTER THE PROCESS WAS COMPLETED I DROVE AND CAR AND THE SAME NOICE AS WELL AS VIBRATION PERSISTED. IT CAN BE FELT ON THE DRIVERS SIDE ON THE FLOOR AS WELL AS THE BREAK AND GAS PEDAL AT TIMES. TSB 16-0105 HIGHLIGHTS THE ISSUE, BUT ONLY FOR HYBRID ELECTRIC MODELS.

11/26/2018
Components: STEERING
Incident Date: 11/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

ENTERED CAR IN THE MORNING, POWER STEERING ASSIST FAULT LIGHT ON

11/23/2018
Components: POWER TRAIN
Incident Date: 11/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

FORD SHIFTER CABLE BUSHING RECALL MY FORD FUSION SE WAS MANUFACTURED AT THE HERMOSILLO STAMPING AND ASSEMBLY PLANT ON JANUARY 10, 2013 - 4 MONTHS BEFORE THE ACTIVE RECALL APPLIES TO THE SHIFTER CABLE BUSHING ON MAY 15, 2013. MY BUSHING CAME OFF AND IS FORD IS CLAIMING AS IT IS JUST OUTSIDE THE RECALL WINDOW, IT IS A COMPLETELY NON-RECALL RELATED $500 REPAIR. I DISCOVERED THE ISSUE WHEN PUTTING THE VEHICLE INTO PARK ON THE SIDE OF THE ROAD (PARALLEL PARKING) AND THE VEHICLE STAYED IN REVERSE. I HAD TO TURN OFF THE VEHICLE, APPLY THE PARKING BRAKE, AND, BY HAND, REACH DOWN TO THE TRANSMISSION TO PUT THE VEHICLE BACK INTO PARK.

11/21/2018
Components: POWER TRAIN
Incident Date: 11/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

FORD CURRENTLY HAS A RECALL ON 2013 FUSIONS (RECALL 18S20) THIS INVOLVES THE BUSHING ON THE SHIFT LEVER CABLE BUSHING TO DETACH FROM THE TRANSMISSION, PREVENTING THE VEHICLE FROM BEING SECURELY IN THE PARK POSITION AND THE CAR TO ROLL. THIS OCCURRED TO MY 2013 FUSION ON 11/17/18 LEAVING ME STRANDED WITH THE VEHICLE IN THE REPAIR SHOP NOW. FORD WILL NOT HONOR THE REPAIR SAYING MY VEHICLE IS NOT PART OF THE SAFETY RECALL AND I HAVE TO PAY OUT OF POCKET THOUGH THIS RECALL IS FOR 2013 FUSIONS.

11/20/2018
Components: POWER TRAIN
Incident Date: 11/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE GEAR SHIFTER WAS PLACED IN PARK, THE TRANSMISSION WAS STILL ENGAGED. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO ROLL FORWARD. CORWIN FORD OF SPRINGFIELD (LOCATED AT 3241 S GLENSTONE AVE, SPRINGFIELD, MO 65804, (417) 883-4330) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

11/19/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,FUEL/PROPULSION SYSTEM
Incident Date: 11/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

TAMARA RECALL CHECK ENGINE LIGHT REMAINS ON AND CAR SHUTTERS SPORADICALLY.

11/19/2018
Components: STEERING
Incident Date: 11/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE TURNING INTO A PARKING LOT, THE STEERING LOST POWER AND THE POWER ASSIST INDICATOR ILLUMINATED. THE CONTACT CALLED APPLE FORD LINCOLN APPLE VALLEY AT 952-431-5900 (LOCATED AT 7200 150TH ST W, APPLE VALLEY, MN 55124) AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000. *TT*JB THE CONSUMER STATED THE STEEERING GEAR WAS REPLACED. THE VEHICLE WAS REPAIRED. *JS

11/19/2018
Components: POWER TRAIN
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT STOPPED AND PLACED THE VEHICLE INTO PARK, BUT IT MOVED BACKWARDS. THE CONTACT STATED THAT THE GEAR SHIFTER SEIZED AND WAS UNABLE TO SHIFT OUT OF PARK. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

11/16/2018
Components: ENGINE
Incident Date: 06/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

I PURCHASED MY FUSION IN 2014 WITH LESS THAN 2500 MILES. I HAD TAKEN IT HOME FOR A TEST DRIVE OVER THE WEEKEND. I HAD IT FOR LESS THAT 12 HOURS AND THE CHECK ENGINE LIGHT CAME ON. RETURNED IT MONDAY , THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AT LESS THAN 2500 MILES. ABOUT A YEAR AND A HALF LATER CHECK ENGINE LIGHT CAME ON SAME PROBLEM ; REPLACED AGAIN. TWO YEARS AFTER THAT WITH ONLY 38,000 MILES SAME PROBLEM CATALYTIC CONVERTED NEEDED TO BE REPLACED AGAIN. THE CAR HAS LESS THAN 50,000 MILES AND 3 TIMES CATALYTIC CONVERTER NEEDED REPLACED.

11/15/2018
Components: STEERING
Incident Date: 11/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

STEER ASSIST FAULT WHEN I WAS ON I-95, FROM PROVIDENCE TO BOSTON. THERE WAS NO PRIOR WARNING, JUST A SUDDEN LOST OF ASSIST, AND STEER BECAME TOO HEAVY TO HANDLE. IT ALMOST RESULTED TO A CAR ACCIDENT. I CHECKED ONLINE AND FOUND OUT ABOUT A RECALL FOR SIMILAR STEER ASSIST FAULT REASONS ON FORD FUSION, BUT MY CAR FOR WHATEVER REASON WAS NOT INCLUDED IN THAT RECALL.

11/14/2018
Components: AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 01/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH99DR******
Summary

MY CAR HAS 7 RECALLS DOORS BAGS SEATBELTS DOOR LOCKS NOT A SAFE CAR FOR ME AND FAMILY.THE DOOR WOULD NOT CLOSE OR CLOSE SO I HAD TO USE THE SEAT BELT TO HOLD CLOSE.DOOR

11/14/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

MY CAR AND ALOT OF OTHER CARS FROM THE FORD FUSION MODEL HASE A KNOWN ISSUE ALSO A RECALL OF THE FUEL PUMP. ERROR CODE P00C6. THAT MAKES THE CAR STALL OUT WHILE DRIVING. ALMOST CAUSED AN ACCIDENT. I ALSO PUT THE ISSUE ON YOUTUBE AND MENY OTHER PEOPLE ARE HAVING THE SAME ISSUE. THIS IS CLEARLY A RECALL.

11/13/2018
Components: ENGINE
Incident Date: 10/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

VEHICLE WAS APART ONE OF MANY RECALLS, HAD FIXED, SAME ISSUES ARISED AND HAD ANOTHER RECALL, TOOK BACK IN AND NOW FORD IS STATING WE NEED A NEW ENGINE BUT WONT BE COVERED UNDER THE RECALL. THE RECALL HAD ISSUES WITH THE ENGINE AND LEAKING INTO A COLANDER WHICH IS THE SAME ISSUE WE ARE HAVING NOW, BUT THEY WONT REPLACE IT UNLESS WE BUY A WHOLE NEW ENGINE OUT OF POCKET. THE ONLY REASON WE KNEW OF ANY RECALLS WAS BECAUSE THE FIRST TIME MY HUSBANDS CAR OVERHEATED, TOWED IT TO FORD AND THE PULLED UP AT LEAST 6 OR 7 RECALLS NEEDING TO BE FIXED. WE WERE NEVER NOTIFIED OF THEM ALL. WE HAVE HAD NOTHING BUT ISSUES WITH THE RECALLS AND IT ALL DID A TEMPORARY FIX THAT LEAD TO MORE ISSUES.

11/13/2018
Components: ELECTRICAL SYSTEM
Incident Date: 11/01/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AUTO BATTERY SAVER MODE KEPT ACTIVATING WITHOUT WARNING, WHICH CAUSED A DRASTIC REDUCTION IN SPEED WHILE DRIVING. WHEN THE VEHICLE WAS TURNED OFF, IT FAILED TO RESTART BECAUSE THE DIAGNOSTIC TROUBLE CODE INDICATOR WAS FLASHING. THE CONTACT PLANNED TO SCHEDULE A DIAGNOSTIC APPOINTMENT WITH RAY SKILLMAN FORD (1250 US-31, GREENWOOD, IN 46143, (317) 884-7164). AAA REPLACED THE BATTERY, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED, PROVIDED A CASE NUMBER, AND WAS TO DECIDE IF THE MATTER WOULD BE HANDLED BY THEM OR THE DEALER. IF NOT, THE CONTACT WOULD BE RESPONSIBLE FOR HAVING THE VEHICLE DIAGNOSED AND REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

11/13/2018
Components: ENGINE
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

CAR OVERHEATED WHILE DRIVING, TOWED CAR TO KENT PARSONS FORD IN MARTINSBURG WV AND THEY STATED THERE IS A CRACKED HEAD BUT IT ISN'T COVERED UNDER RECALL 17S09

11/12/2018
Components: STEERING
Incident Date: 11/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

WHILE DRIVING ON THE INTERSTATE @ 70 MPH, "SERVICE POWER STEERING" LIGHT CAME ON. STEERING REMAINED NORMAL UNTIL WE EXITED THE HWY AND THE VEHICLE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, THE "SERVICE POWER STEERING" MSG CAME ON AGAIN, ONLY THIS TIME THE POWER STEERING WAS GONE. THANK GOODNESS IT DIDN'T LOCK UP ON THE INTERSTATE. THERE ARE RECALLS ON THIS FOR THIS YEAR! WHY IS MINE NOT INCLUDED???!!!

11/08/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR1DR******
Summary

MY CAR IS AROUND 86,000 MILES AND IN THE PAST MONTH STARTED TO SHUT OFF AFTER ABOUT A 30 MINUTE DRIVE. MY FUSION MAKES A SOUND DISTINCTIVE SOUND BEFORE THIS HAPPENS, SOMEWHAT LOUD AND GOES IN AND OUT. ENGINE COMPLETELY SEIZES IF I'M COMING TO A STOP AND I HEARD THE SOUND. CAR ALSO HAS TROUBLE STARTING AFTER REFUELING.

11/08/2018
Components: STEERING
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH AND MAKING A RIGHT TURN, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE MESSAGE "POWER STEERING ASSIST FAULT" DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 127,000.

11/07/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 11/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

ACCELERATOR PEDAL SNAPPED WHILE DRIVING ON HIGHWAY

11/06/2018
Components: POWER TRAIN
Incident Date: 10/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAPOG78DR3******
Summary

UPON PULLING INTO A PARKING SPOT I ATTEMPTED TO SHIFT MY CAR INTO PARK AND THE SHIFTER BECOME HARD AND IMMOVABLE. I HAD TO USE THE PARKING BRAKE, AND WAS EVENTUALLY TOWED TO A LOCAL MECHANIC TO HAVE THE GEAR SHIFT CONTROL CABLE REPLACED FOR THE GEAR SHIFTER TO WORK AGAIN. *TR

11/05/2018
Components: POWER TRAIN,LATCHES/LOCKS/LINKAGES,ENGINE
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS AT A COMPLETE STOP, IT FAILED TO ACCELERATE. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER WITH THE ASSISTANCE OF A POLICE OFFICER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE GEAR SHIFT FAILED AND DID NOT ENGAGE INTO DRIVE, PARK, REVERSE, OR NEUTRAL. THE CONTACT ALSO STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER DOOR FAILED TO LATCH. ALSO, THE ENGINE RESERVE HOSE FAILED AND CAUSED THE ENGINE TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO REPLACED THE DOOR LATCHES AND THE ENGINE HOSE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES) AND NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER DID NOT ASSIST WITH THE REPAIRS. THE GEAR SHIFT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

11/05/2018
Components: POWER TRAIN
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TRANSMISSION JUST WENT OUT, IT WILL REV UP BUT NOT HO INTO GEAR. IT WAS IN MOTION AND WHEN IT WAS SLOWING DOWN IT DIDNT DOWN SHIFT AND JUST STOPPED MOVING.

11/05/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, A STRONG ODOR OF FUEL WAS DETECTED COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FAIRWAY FORD (2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS CURRENTLY AWAITING THE TEST RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

11/05/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

CAR STALLING OUT WHILE DRIVING WHEN THE CAR HAS PLENTY OF FUEL. NO CHECK ENGINE LIGHT WILL GO ON THEN GOES OFF BUT THE SAME ISSUE IS HAPPENING. THIS IS A KNOWN ISSUE WITH THIS MODEL ALSO A RECALL WAS ISSUES BUT LOOKS LOKE THEY MISSED MY CAR. CAR STALLS OUT WHEN IM IN TRAFFIC. REALLY WHENEVER IT WANTS TO

11/04/2018
Components: STEERING
Incident Date: 08/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU1DR******
Summary

WHILE TURNING OFF A MAIN ROAD INTO A PARKING LOT MY FINGER WAS CUT BY THE UNDERSIDE SHARP EDGE OF THE CRUISE CONTROL BUTTON HOUSING ASSEMBLY.

11/04/2018
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

IN NOV 2016 A RECALL WAS ISSUED FOR NHTSA RECALL NUMBER 16V875000 DRIVER AND FRONT PASSENGER SEAT BELT ASSEMBLIES MAY NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH. TWO YEARS LATER, NO REMEDY IS AVAILABLE. THIS HARDLY SEEMS TIMELY

11/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I MOVED THE SHIFT LEVER TO PARK AND REMOVED THE IGNITION KEY,BUT THE CAR STAYED IN NEUTRAL WITH NO WARNING MESSAGE OR AUDIBLE CHIME. THE SHIFT STICK IS NOW STUCK AND THE CAR REMAINS IN NEUTRAL. I AM UNABLE TO SHIFT GEARS AND WAS LUCKY THIS HAPPENED IN A PARKING LOT. I LOOKED IT UP AND THERE ARE RECALLS FOR OTHER MODELS AS WELL BUT NOT MINE.

11/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

SHIFTER CABLE LINKAGE "BUSHING" RECALL DOES NOT SHOW UP BY MY VIN SEARCH. YET THE BUSHING IS ALREADY BUSTED AND HAS BEEN SO CALLED "HALF FIXED" BY MY FRIEND. I NEED HELP GETTING THIS FIX SAFELY PLEASE HELP.

11/02/2018
Components: STRUCTURE
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

DOOR LATCH RECALL. I HAVE A 2013 FORD FUSION THAT THE DRIVER LATCH FAILED. MY CAR WAS BUILT DURING THE TIME FRAME GIVEN IN THE RECALL AND THE PLANT THAT IT CAME FROM. FORD TELLS ME THAT MY CAR IS NOT PART OF THE RECALL. BUT THEY HAVE NOT GIVEN ME A CLEAR RESPONSE OTHER THAN MY VIN DOES NOT FALL INTO THE CATEGORY FOR THE RECALL. I AM GOING BACK AND FORTH WITH FORD CUSTOMER SERVICE AND THEY ARE UNABLE TO GIVE ME THE EXACT REASON AS TO WHY IT IS NOT INCLUDED. I HAVE ATTACHED THE CORRESPONDENCE WITH FORD.

11/01/2018
Components: ENGINE
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

WHILE DRIVING ON 95 NORTH FROM US 100 TO PALM COAST PARKWAY I STARTED TO SMELL COOLANT IN THE CAR STARTED TO OVERHEAT. THE ENGINE SHUT OFF I PUT IT IN NEUTRAL AND COAST UNTIL HE CAME TO A STOP. UPON OPENING THE HOOD I SAW A 2 TO 3 INCH HOLE IN THE SIDE OF THE HOSE GOING FROM THE RADIATOR TO THE ENGINE.

10/31/2018
Components: ELECTRICAL SYSTEM
Incident Date: 10/29/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PUT IN PARK, THE VEHICLE DID NOT START. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BUSHING ON THE END OF THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000. THE VIN WAS NOT AVAILABLE.

10/31/2018
Components: POWER TRAIN
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I'M ON LUNCH AT WORK, AND GO TO PUT MY CAR IN DRIVE.. NOTHING WON'T BUDGE, SO I TRY PUTTING IT REVERSE NOTHING ITS STUCK IN PARK. AFTER WAITING 4 HOURS FOR A TOW TRUCK, AND GET IT TO THE DEALERSHIP I'M TOLD ITS THE BUSHING CABLE WHICH HAS A RECALL ON IT... JUST NOT MY VIN. ALSO THE REPAIRS ARE GOING TO COST 500 DOLLARS, AND THE PART IS ON BACK ORDER FOR THREE WEEKS. SO NOT ONLY DO I HAVE TO PAY FOR A RENTAL CAR FOR THREE WEEKS, I HAVE TO PAY 500 DOLLARS FOR SOMETHING THAT SHOULD ABSOLUTELY BE COVERED UNDER A RECALL.

10/30/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER SIDE DOOR OPENED. THE VEHICLE WAS TAKEN TO CASA FORD (5815 MONTANA AVE, EL PASO, TX 79925 (915) 779-2272) WHERE THE CONTACT WAS INFORMED THAT THE RECALL (THE CONTACT WAS UNABLE TO VERIFY THE RECALL INFORMATION) HAD EXPIRED WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

10/30/2018
Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
Incident Date: 09/19/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

OUR CALL HAD A RECALL , NEVER GOT NOTICE AND THE RECALL ON THIS VEHICLE LOCALIZED OVERHEATING MY CYLINDER HEAD TO CRACK, RESULT IN FIRE IN ENGINE AND THIS IS WHAT HAPPENED TO OUR 2013 FORD FUSION

10/29/2018
Components: SEAT BELTS
Incident Date: 10/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

RECALL ON SEAT BELTS RESTRAINTS HAVE NOT BEEN REMEDY. NHTSA RECALL NUMBER16V875000 FROM 2016

10/29/2018
Components: SERVICE BRAKES
Incident Date: 10/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

RANDOM FAILURE OF LEFT FRONT BRAKE HOSE FROM BODY LINE TO BRAKE CALIPER. VEHICLE HAD ONLY 66,214 MILES ON ODOMETER. HOSE FAILED WITH ZERO WARNING DURING NORMAL BRAKE USAGE WHILE DRIVING IN STRAIGHT LINE RESULTING IN ALMOST NO BRAKING POWER. ZERO SIGNS OF PHYSICAL DAMAGE TO HOSE. CONTACTED DEALER. DEALER INDICATED THAT ORIGINAL FACTORY P\N WAS OBSOLETED AND A NEW P\N WAS BEING ISSUED. DECIDED TO REPLACE ALL (4) BRAKE HOSES FOR FEAR OF ANOTHER FAILURE. I HAVE RETAINED THE FACTORY PARTS THAT WERE REPLACED.

10/29/2018
Components: POWER TRAIN
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER SWITCHING THE SHIFTER INTO THE PARK POSITION THE VEHICLE BEGAN TO ROLL DOWN A SLIGHT INCLINE. WHILE INSPECTING UNDER THE HOOD IT WAS DISCOVERED THAT THE SHIFT CABLE BUSHING HAD DISCONNECTED. THE CONTACT STATED THAT HE REPLACED THE BUSHING AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AUTONATION FORD (23775 CENTER RIDGE RD. STE. WESTLAKE, OH) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA RECALL NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 111,000.

10/29/2018
Components: POWER TRAIN
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LANCE CUNNINGHAM FORD (4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

10/29/2018
Components: ELECTRICAL SYSTEM
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

LOUD CRACKING SOUNDS COMING FROM SPEAKERS CAUSED BY A FAILED AUDIO CONTROL MODULE, ONLY 82K MILES IN. CAR BATTERY DRAINING, WEEKLY REQUIRED JUMP-STARTS WITH BRAND NEW BATTERY INSTALLED.

10/29/2018
Components: ENGINE
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: CAS 16162364. THE FAILURE MILEAGE WAS UNKNOWN.

10/26/2018
Components: ENGINE
Incident Date: 03/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE VEHICLE OVERHEATED AND THE "COOLANT LOW" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THOMASVILLE FORD LINCOLN (LOCATED AT 1515 E JACKSON ST, THOMASVILLE, GA 31792, (229) 379-3192) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK. THE CONTACT WAS REFERRED TO MITCHELL COUNTY FORD (229-336-9002, LOCATED AT 231 US-19, CAMILLA, GA 31730). THE CONTACT STATED THAT THE DEALER DID NOT TAKE HER CALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CONTINUE TO CALL MITCHELL COUNTY FORD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

10/26/2018
Components: AIR BAGS,FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

TAKATA RECALL SPRING LOAD GAS TANK COVER BROKE (SPRING EITHER BROKE OR FELL OFF)

10/26/2018
Components: AIR BAGS
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TAKATA RECALL

10/25/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE FORD FOCUS WAS RECALLED FOR FUEL INJECTION ISSUES BUT MY FUSION ALONG WITH MANY OTHER ISSUES HAS THE SAME ISSUE.

10/24/2018
Components: UNKNOWN OR OTHER
Incident Date: 10/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POG77DR******
Summary

I GOT RECALL ON DOOR LOCKS TOOK IN 2016 AND DOOR CAME OPEN OCT. 12 2018 THEY WANT ME TO PAY TO GET LOCK FIX

10/24/2018
Components: STEERING
Incident Date: 10/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

POWER STEERING ASSIST FAULT, CAR WAS PARKED STARTED ENGINE AND HAD NO POWER STEERING.

10/23/2018
Components: AIR BAGS
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

"TAKATA RECALL" BUT NOT SURE. STARTED MY CAR DROVE THROUGH A PARKING LOT AT LOW SPEED. WHEN PULLING ONTO THE HIGHWAY MY FRONT AIR BAG LIGHT WENT ON. PULLED OFF THE ROAD TURNED OFF MY CAR. LOOKED AT OWNERS MANUAL. STARTED CAR, MOVED MY DRIVERS SEAT BACK AND DROVE HOME LEANING MY BODY TO THE RIGHT PASSENGER SIDE. LIGHT STAYED ON ALL THE WAY. I CALLED MY REGULAR MECHANIC ABOUT THIS PROBLEM AND HE INFORMED ME THAT THEY COULD NOT TOUCH THE CAR DUE TO THE RECALL AND TO CALL THE DEALER. CALLED FORD WHEN I GOT TO MY HOME. THEY INFORMED ME THAT THERE SYSTEMS WERE DOWN AND NOT TO DRIVE CAR. IT WAS EXTREMELY UNNERVING TO GET HOME.

10/23/2018
Components: ENGINE
Incident Date: 10/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

FORD FUSION RECALL - COOLANT LEAKS / ENGINE OVERHEATING AND FIRES I BOUGHT A 2013 FORD FUSION WITH 36,000 MILES ON IT LESS THAN THREE MONTHS AGO. THIS VEHICLE WAS INCLUDED IN THE 2017 RECALL DUE TO COOLANT LEAKS AND ENGINE OVERHEATING ISSUES WHICH HAVE RESULTED IN ENGINE FIRES. THE RECALL DID NOT PROVIDE ANY REPAIRS OR REPLACEMENTS TO THE COOLANT SYSTEM BUT INSTEAD INSTALLED A SENSOR INTENDED TO NOTIFY THE DRIVER WHEN OVERHEATING WAS OCCURRING AND TO SHUT DOWN THE CAR ENGINE BEFORE A FIRE IGNITED. MY CAR DID GET THIS SENSOR BEFORE I BOUGHT IT AND A PRESSURE TEST WAS PERFORMED, HOWEVER A COOLANT LEAK IS STILL PRESENT AND THE VEHICLE DID OVERHEAT TO THE POINT OF ENGINE AND COMPUTER SHUT DOWN. THERE IS CURRENTLY NO LONG-TERM FIX SUGGESTED BY FORD OR THE DEALERSHIP FOR THIS ISSUE. THE EXISTING RECALL DOES NOT PROTECT THE DRIVER OR CAR OCCUPANTS OF IMMINENT DANGER FROM ENGINE FIRES OR FROM PROPERTY DAMAGE.

10/22/2018
Components: POWER TRAIN
Incident Date: 10/22/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION ON 10/22/2018. THE DEFECT CAUSED THE TRANSMISSION TO BE IN A GEAR STATE (REVERSE) DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY ME (DRIVE). MY DAUGHTER AND I WERE IN THE CAR, AND THE ISSUE CAUSED THE VEHICLE TO HIT A BUSH AT MY DAUGHTER'S PRESCHOOL, BECAUSE WHEN I HIT THE GAS, THE CAR WENT BACKWARDS INSTEAD OF FORWARDS INTO A PARKING SPOT IN THE PARKING LOT. I WAS ABLE TO BRAKE AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED IN THE INCIDENT, AND THE VEHICLE EXPERIENCED NO BODY DAMAGE. I GOOGLED THE ISSUE, AND WITH MY WIFE, WAS ABLE TO MANUALLY CHANGE THE GEAR IN THE ENGINE COMPARTMENT TO DRIVE, AND I DROVE THE VEHICLE TO OUR TRUSTED MECHANIC ABOUT A MILE AWAY. MY GOOGLE RESEARCH INDICATED THAT SOME 2013 FORD FUSIONS WERE SUBJECT TO RECALL FOR THE ISSUE, SO I CALLED THE LOCAL DEALERSHIP (ROUSH FORD) TO DETERMINE WHETHER MY VEHICLE WAS SUBJECT TO THE RECALL. THE DEALERSHIP, AND LATER FORD CONFIRMED BY PHONE THAT MY VEHICLE, WITH ITS VIN, WAS NOT SUBJECT TO THE RECALL. THE FORD CASE NUMBER FOR MY REQUEST IS CAS16129095. SINCE MY ISSUE IS THE SAME AS THAT FOR OTHER 2013 FUSIONS SUBJECT TO RECALL, MY VEHICLE SHOULD BE SUBJECT TO RECALL AND REIMBURSEMENT FROM FORD. I NEED MY VEHICLE FOR WORK, HOWEVER, SO MY MECHANIC, VALENTINO'S, IS REPAIRING THE VEHICLE TODAY FOR AROUND $350, INCLUDING PARTS AND LABOR. I EXPECT TO BE LATER REIMBURSED FOR THESE REPAIRS BY FORD.

10/21/2018
Components: POWER TRAIN
Incident Date: 10/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TAKATA RECALL COMPLAINT: TRANSMISSION SHIFTER CABLE CAME OUT FROM GEAR BOX...THE CABLE POP OUT OF PLACE WHILE SHIFTING INTO REVERSE. UNABLE TO SHIFT BACK INTO DRIVE BECAUSE CABLE POP. THE VEHICLE WAS STATIONARY.

10/19/2018
Components: ELECTRICAL SYSTEM
Incident Date: 10/17/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

KEY NOT DETECTED MESSAGE CAME ON WITH THE KEY IN THE IGNITION AS I WAS DRIVING. THEN THE NEXT DAY IT WOULD NOT START.

10/19/2018
Components: STEERING
Incident Date: 10/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

OUR MECHANIC SAYS THE VEHICLE HAS A DEFICIENCY IN THE RACK AND PINION. THEREFORE MAKING IT UNSAFE TO DRIVE WITHOUT COSTLY REPAIRS. AFTER RESEARCH I HAVE FOUND THAT THIS IS VERY COMMON FOR THE FORD FUSION AND MOST OF THEM ARE UNDER RECALL. HOWEVER WE SEEM TO HAVE THE ONE FUSION OUR OF MILLIONS THAT IS NOT UNDER RECALL.

10/19/2018
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

DOOR WON'T ENGAGE AND REMAINS OPENED, SO I CHECKED THE INTERNET AND FOUND THAT FORD HAS NUMEROUS DOOR LATCH RECALLS AND IT APPEARED THAT MY FOCUS OF THE YEARS I OWN WAS INCLUDED. I WENT TO THE DEALER AND WHEN I PULLED IN, THE GREETING PERSON SAW MY BUNGIE CORD SYSTEM TO HOLD THE DOOR SOMEWHAT CLOSED AND HE SAID "OH I KNOW WHY YOU'RE HERE" OBVIOUSLY, HE HAS SEEN THIS MANY TIMES, HOWEVER, WHEN I WENT TO THE DESK, THE REP SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND I WOULD HAVE TO PAY FOR IT MYSELF. I LEFT AND CALLED FORD. I TOLD OF THE SITUATION AND SAID THIS IS DANGEROUS AND I WOULD HATE IF SOMETHING TRAGIC HAPPENED WHERE IT WOULD END UP IN A LAW SUIT OR ON THE NEWS. THE REP WHO WAS OBVIOUSLY IN ANOTHER COUNTRY AND I COULD BARELY UNDERSTAND, SAID SHE WAS GOING TO EXPEDITE THIS AND SEND IT TO MY DEALER'S SERVICE MANAGER AND I WAS TO CALL THE NEXT AFTERNOON. I CALLED WAS TRANSFERRED TO A VOICE MAIL WITH NO RESPONSE. I CALLED TWO DAYS LATER AND SPOKE TO THE SERVICE MGR WHO FOUND THE CASE BUT COULDN'T UNDERSTAND WHEN WAS WRITTEN. HE SAID HE WOULD CALL ME BACK LATER WHICH HE DID AND TOLD ME THAT FORD WILL NOT COVER THIS. SO NOW I HAVE A CALL TO THE EXECUTIVE TEAM AND AM AWAITING A RESPONSE.

10/16/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER IT WAS FUELED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ECHELON FORD (4 S WHITE HORSE PIKE, STRATFORD, NJ 8084, (888) 439-2609) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUELING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 93,448.

10/16/2018
Components: POWER TRAIN
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

"BROKEN SHIFTER CABLES RECALL" I PARKED MY CAR AND ATTEMPTED TO GO INTO A I WENT TO PUT MY CAR IN REVERSE AND THE GEAR SHIFT WOULD NOT MOVE FROM PARK. THE DASHBOARD READ "TRANSMISSION NOT IN PARK", BUT THE GEAR SHIFT WAS IN FACT IN "PARK". THE DASHBOARD LISTED THE CAR AS BEING IN "NEUTRAL". I WAS ABLE TO RESET A BUTTON AND GET THE CAR IN GEAR, BUT THE CAR WOULD ONLY MOVE FORWARD. IT WILL NOT MOVE IN REVERSE . I TOOK THE CAR TO AN AUTO MECHANIC AND WAS INFORMED THAT THE SHIFTER CABLE BUSHING NEEDED TO BE REPLACED. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY ALSO INFORMED ME THAT THE SHIFTER CABLE BUSHING WAS BROKEN AND NEED TO BE REPLACED. THERE IS AN ACTIVE RECALL FOR THIS EXACT SAME ISSUE, ON THE EXACT SAME MAKE AND MODEL OF MY VEHICLE. HOWEVER, MY VIN NUMBER WAS EXCLUDED FROM THE RECALL. I BELIEVE THIS WAS AN OVERSIGHT.

10/11/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR7DR******
Summary

CAR CUTS OFF AND WILL NOT START CODE READS FULE RAIL

10/11/2018
Components: ENGINE
Incident Date: 09/27/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

MY WIFE WAS DRIVING HOME IN MADISON WISCONSIN IN HER 2013 FORD FUSION WITH THE 1.6 L ENGINE. THE CAR HAD ONLY BEEN RUNNING FOR ABOUT FIVE MINUTES WHEN THE ENGINE COOLANT OVERTEMP WARNING CAME ON. SHE WAS ALREADY IN THE EXIT LANE AND PULLED OFF THE BELTLINE AND STOPPED AT THE BASE OF THE EXIT RAMP AT XXXXXXX TIRE AND AUTO. SHE SHUT THE CAR OFF AND WAS GETTING OUT HER CELL PHONE TO CALL ME WHEN A MAN PULLED UP ALONGSIDE OF HER AND TOLD HER 'LADY YOU HAD BETTER GET OUT OF YOUR CAR BECAUSE IT IS ON FIRE.' THE FIRE DEPARTMENT STATION WAS ONLY A BLOCK AWAY AND WAS IMMEDIATELY CALLED WHILE A COUPLE OF FIRE EXTINGUISHERS FROM THE TIRE AND AUTO PLACE WERE USED ON IT. IT DID NOT HELP AND THE ENTIRE ENGINE COMPARTMENT INCLUDING THE HOOD, FENDERS, WINDSHIELD AND RIGHT FRONT TIRE WERE COMPLETELY BURNED UP. A POLICE AND FIRE REPORT WAS FILLED OUT. THE CAR HAD A LITTLE OVER 75000 MILES ON IT AND HAD BEEN REGULARLY SERVICED. OVER A YEAR AGO THE ENGINE COOLANT BYPASS SOLENOID WAS REPLACED AT THE FORD DEALER IN EVANSVILLE WI. WE NEVER RECEIVED WORD ON THE 2017 RECALL.

10/10/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

THE IDLE OF MY ENGINE IS ROUGH AND WHEN AT A LOW IDLE IN TRAFFIC IT FEELS LIKE IT'S GOING TO STALL. LATELY, MY CAR COMPLETELY STALLED DRIVING AT LOW SPEED UP A PARKING STRUCTURE. IT COMPLETELY STALLED AGAIN WHEN PULLING INTO MY DRIVEWAY. I TOOK IT IN, BUT THE MECHANIC COULDN'T FIND A SENSOR TRIGGERING THE ISSUE.

10/09/2018
Components: SEAT BELTS
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT WOULD NOT PULL OUT AND THE OCCUPANT WAS UNABLE TO BE SECURED IN THE SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SEAT BELT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. IN NOVEMBER OF 2016, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS), BUT THE REMEDY WAS STILL NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.

10/07/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

TAMARA RECALL MY FORD FUSION MAKE A 'FRAT' NOISE/SOUND THAT COMES FROM THE GAS TANK. WHEN THE NOISE STARTS THE ENGINE WILL NARELY IDLE AND SOMETIMES DIES. IT DOESN'T MATTER IF THE VEHICLE IS BEING DRIVEN DOWN THE ROAD OR JUST SITTING IDLING. ONE TIME I WAS PULLING OUT FROM A STOP SIGN WHEN THIS NOISE STARTED AND THE CAR DIED WITH ONCOMING TRAFFIC COMING RIGHT AT ME. OTHER TIMES IT'S JUST AN ANNOYANCE AN THE ENGINE RUNS FINE. WHEN I GOOGLED IT I'VE NOTICED THAT SEVERAL OTHER FORD FUSIONS WITH THE TURBO ENGINE HAVE THE SAME ISSUE. THIS HAS BEEN HAPPENING OFF AND ON AGAIN FOR A YEAR AND A HALF NOW. I HAVE A LINK TO A YOUTUBE VIDEO OF ANOTHER FORD FUSION WITH THE TURBO ENGINE DOING THE SAME THING MINE DOES. THANK YOU FOR LOOKING INTO THIS ISSUE! HTTPS://YOUTU.BE/AG4SSMGFSGG

10/07/2018
Components: POWER TRAIN
Incident Date: 10/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

REVERSED VEHICLE OUT OF PARKING SPOT AND SHIFTED TO DRIVE. CAR KEPT ROLLING BACKWARDS STATING IT WAS STILL REVERSE. TRANSMISSION WON'T SHIFT INTO PARK BUT STAYS IN NEUTRAL.

10/05/2018
Components: SEAT BELTS
Incident Date: 03/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SEAT BELT FAILED TO LOCK AND UNLOCK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

10/05/2018
Components: POWER TRAIN
Incident Date: 10/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

WHEN I WAS PULLING OUT OF A GAS STATION PARKING LOT I WENT TO SHIFT THE CAR INTO DRIVE, BUT INSTEAD OF IT SHIFTING INTO DRIVE IT WENT ONLY TO NEUTRAL. I ATTEMPTED TO PUT THE CAR IN DRIVE BY SHIFTING UP TO NEUTRAL THEN DOWN TO S, THEN UP TO PARK. THE CAR CAR GOT INTO GEAR BUT NOW ITS STUCK IN FIRST GEAR, BUT THE SHIFTER IS IN PARK. I WAS ABLE TO DRIVE TO A SAFE SPOT IN FIRST GEAR. I SHUT THE CAR OFF BUT WILL NOW NOT TURN ON BECAUSE IT'S IN GEAR, AND THE SHIFTER IS STUCK IN PARK.

10/04/2018
Components: POWER TRAIN
Incident Date: 10/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE ON A DECLINE, THE SHIFT SELECTOR WAS PLACED IN THE PARK POSITION; HOWEVER, THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND SET THE PARKING BRAKE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. COWLES PARKWAY FORD (LOCATED AT 13779 NOBLEWOOD PLAZA, WOODBRIDGE, VA 22193, (703) 986-5500) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

10/03/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 06/06/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

MY STEERING IS VERY LOOSE MY GEAR SHIFT CABLE CAME OFF AND CAUSE AN ACCIDENT. AND IM HAVING PROBLEMS WITH MY TRANSMISSION BECAUSE OF IT.

10/02/2018
Components: POWER TRAIN
Incident Date: 10/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PARKED AND BEGAN TO EXIT THE VEHICLE, SHE NOTICED THAT THE TRANSMISSION POWER SERVICE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT LOOKED DOWN TO SEE IF THE VEHICLE WAS STILL IN PARK AND THE TRANSMISSION POWER SERVICE INDICATOR SHOWED THAT THE VEHICLE WAS IN NEUTRAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE DEALER (LASCO FORD, 2525 OWEN RD, FENTON, MI 48430, (888)-486-1708) WAS ALSO CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WERE NO RECALLS; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 150,000.

10/01/2018
Components: ENGINE
Incident Date: 09/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

COOLANT LEAKAGE AND OVERHEATING HAPPENING TO MY CAR , WHEN I TURN ON THE AIR CONDITION IT GOES DIRECTLY INTO OVERHEATING STATUS SO I STOP USING MY AIR CONDITION .I WORK ALOT THREW OUT THE WEEK AND JUST YESTERDAY I HAD TO WALK 6 MILES TO WALMART.

10/01/2018
Components: ENGINE
Incident Date: 09/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS OVERHEATING AND LEAKING ANTIFREEZE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.

10/01/2018
Components: POWER TRAIN
Incident Date: 07/26/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

THE PARKED VEHICLE (2013 FORD FUSION) WAS FACING NORTHEAST (ON THE SIDE STREET OF MY HOME) WHEN I ENTERED ATTEMPTING TO MOVE IT FROM THE STREET INTO MY DRIVEWAY. AS I MADE A SLIGHT U-TURN, I NOTICED MY DAD HAD FALLEN ONTO THE GRASS AT THE CURB WHERE HE WAS SITTING IN HIS WHEELCHAIR WITH MY MOM. I THEN PUT THE VEHICLE (NOW FACING SOUTHWEST) INTO PARK, LEFT THE DIVER'S SIDE DOOR AJAR AND WALKED ACROSS THE STREET TO HELP HIM UP. AFTER DOING SO, I NOTICED THE CAR WAS ROLLING TOWARDS US. I TRIED TO HOP INTO THE CAR OR AT LEAST GRAB THE WHEEL TO DETER IT FROM RUNNING MY MYSELF AND MY PARENTS OVER. HOWEVER, THE CAR KNOCKED ME BACK ONTO THE CURB AND ROLLED OVER ME. NEEDLESS TO SAY, I SUFFERED VERY SERIOUS INJURIES. THE CONDITIONS WERE A DRY ROAD ON A CLEAR, SUNNY DAY. I DO HAVE A POLICE REPORT BUT DO NOT WISH TO UPLOAD IT AT THIS TIME.

09/29/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/28/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

PULLED INTO GARAGE AND TURNED VEHICLE TO PARK AND TURNED ENGINE OFF. VEHICLE ROLLED BACK OUT OF MY GARAGE AND CRASHED INTO THE NEIGHBORS GARAGE AND BRICK WALL NEXT TO GARAGE AND UP ONTO A CURB. POLICE CAME BECAUSE WE COULD NOT GET MY VEHICLE STARTED AND IT WOULD NOT MOVE OUT OF "PARK" . IT GAVE A NOTICE EACH TIME THE KEY WAS IN THE IGNITION THAT "TRANSMISSION IS NOT IN PARK". BRAKES WERE TIGHT AND STEERING WHEEL LOCKED UP. HAD TO GET A POLICE OFFICER TO MOVE TO A SAFE PARKING SPOT UNTIL TOWING ARRIVED.

09/27/2018
Components: SEAT BELTS
Incident Date: 09/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE MIDDLE REAR SEAT BELT WAS STUCK IN THE DOWNWARD POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (GULLO FORD, 925 I-45 S, CONROE, TX 77301, (888) 730-7887) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 109,489.

09/26/2018
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Incident Date: 09/24/2018
Crash: No
Fire: Yes
Summary

CAR ENGINE BURNED UP OUT OF NOWHERE

09/24/2018
Components: ENGINE
Incident Date: 09/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

RUNS ROUGH; COOLANT DETECTED IN #3 CYLINDER; MAY HAVE CRACKED HEAD. IF CRACKED HEAD RELEASES STEAM DURING OPERATION, DRIVER IS DRIVING BLIND. WITH NO VISIBILITY. THERE WERE THREE RECALLS FOR THIS PROBLEM. FORD DENIES RESPONSIBILITY, ADVISES I BUY NEW ENGINE.

09/24/2018
Components: POWER TRAIN
Incident Date: 09/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE TRANSMISSION ENGAGED IN REVERSE. ALSO, THE IGNITION AND STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO SPRADLEY BARR FORD (4809 S COLLEGE AVE, FORT COLLINS, CO 80525) WHERE THEY STATED THAT IT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

09/24/2018
Components: STEERING,POWER TRAIN
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING AND TRANSMISSION FAILED. COLLEY FORD (1945 AUTO CENTRE DRIVE, GLENDORA, CALIFORNIA 91741, (909) 592-4131) WAS MADE AWARE OF THE FAILURE AND REPLACED THE BATTERY, BUT THE FAILURE RECURRED. ON MORE THAN ONE OCCASION, THE TRANSMISSION SLIPPED (DOWNSHIFTED/UPSHIFTED) OUT OF GEAR. THE SAME DEALER DIAGNOSED THAT THE RACK AND PINION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

09/23/2018
Components: STRUCTURE
Incident Date: 10/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

GOT INTO THE CAR TO LEAVE THE STORE AND THE PASSENGER SIDE DOOR WOULD NOT LATCH. EXAMINED THE DOOR AND THE LATCH WAS BROKEN. RAN THE SEATBELT THROUGH THE HANDLE TO KEEP DOOR SHUT. TOOK TO DEALER AND HAD THEM REPLACE A BROKEN DOOR LATCH. CHECKED TO SEE IF CAR WAS COVERED UNDER RECALL FOR EXACT PROBLEM, BUT IT WAS NOT FOR SOME REASON.

09/23/2018
Components: POWER TRAIN
Incident Date: 09/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

CAR WAS PUT INTO PARK AND WOULD NOT SHIFT OUT OF PARK. PIECE HOLDING TRANSMISSION SHIFTER CABLE CAME OFF AND HAD TO BE REPLACED.

09/20/2018
Components: POWER TRAIN
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TRANSMISSION ISSUE I HAD MY FORD FUSION RECALL REPAIR DONE ON THE CLUTCH ASSEMBLY. THE DEALERSHIP DETERMINED MY TRANSMISSION NEEDED TO BE REPLACED AS WELL BUT SAID IT WAS NOT RELATED THE OTHER RECALL. MY CLUTCH AND FLYWHEEL WERE DAMAGED AS WELL. I DON'T SEE ANY WAY HOW THE TRANSMISSION DAMAGE IS NOT RELATED TO THE CLUTCH AND FLYWHEEL WHEN THEY'RE ALL CONNECTED IN THE DRIVE TRAIN. I'M SURE I'VE NOT THE FIRST PERSON TO HAVE THIS ISSUE. THE TRANSMISSION CONSTANTLY WHINES NO MATTER HOW FAST I DRIVE.

09/18/2018
Components: ENGINE
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED THAT THERE WAS NO ANTIFREEZE IN THE VEHICLE AND NO LEAKS. THE CONTACT CALLED THE DEALER (CRAIN FORD OF LITTLE ROCK, 4601 COLONEL GLENN PLAZA DR, LITTLE ROCK, AR 72212, (501)-358-4231) TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 71,000. *TT CONSUMER STATED COOLANT CONTAINER HAS SLOW LEAK/CRACK. ALSO, CAR WOULD STALL WHENEVER ENGINE GETS HOT. UPDATED 11/28/18*JB

09/17/2018
Components: POWER TRAIN
Incident Date: 09/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE SHIFTER WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE BACKWARDS. THE DRIVER IMMEDIATLEY USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD, 1922 2ND AVE. S., BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

09/15/2018
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 09/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

CURRENTLY OUR VECHICLE IS BACK IN THE DEALERSHIP. WE ARE A FORD DRIVING FAMILY. THIS CAR HAS BEEN NOTHING BUT TROUBLE. EVERY RECALL. WE HAD TO REPLACE THE FUEL PUMP, DUE TO AIR IN TANK. THEN PAID 2000$ AND HAD IT FOR 2WKS. THIS WAS AT THE END OF JULY 2018. FOR LECTRONIC ISSUE. NOW, THE NEW PROBLEM THE DEALERSHIP CAN'T FIGURE OUT HOW TO FIX IT. WE WERE BACKING OUT OF OUR DRIVE. BLACKTOP DRIVEWAY. ONCE YOUR SHIFT INTO DRIVE FORWARD THE CAR SHUTS OFF. A MECHANIC SYMBOL APPEARS. WE HAD IT TOWED TO THE AUTOMAX FORD SERVICE IN KILLEEN TX 76544. THIS IS A BAD SIGN. WE DID BUY IT USED, THINKING IT WAS A GOOD DEAL BUT THINK THIS VECHICLE HAS BEEN IN AN ACCIDENT. IT HAD HAIL DAMAGE ON IT THAT THE DEALER DIDN'T EVEN SEE THAT, I DID AND THEY FIXED THAT. I TOLD THE DEALER THIS WILL BE THE LAST FORD VECHICLE.THIS EXPERIENCE IS LEAVING A BAD TASTE IN OUR MOUTHIES. WE ARE SEEKING SOME ASSISTANCE HERE ON THIS PROBLEM. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/13/2018
Components: STRUCTURE
Incident Date: 09/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

RECALL ON DOOR LATCH WAS SERVICED ON NOV 3 2017 AT 85000 MILES. AND THE SAME PROBLEM OCCURED WITH THE FRONT PASSENGER DOOR. CONTACTED HENNESSY FORD IN ALPHARETTA GA THAT DONE THE RECALL AND SAYS THERE'S NO WARRANTY ON RECALL REPAIRS.

09/12/2018
Components: STRUCTURE
Incident Date: 09/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

DOOR LATCH FAILURE

09/12/2018
Components: STEERING
Incident Date: 09/11/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H96DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE CONTACT CRASHED INTO A CURB. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO LUCAS FORD (900 US-130, BURLINGTON, NEW JERSEY 08016, (609) 386-3100) WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST ECU FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. *TT CONSUMER STATED VEHICLE WAS REPAIRED. *JB

09/11/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/08/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

A LETTER WAS MAILED TO ME ON APRIL 2017 INFORMING ME OF SAFETY RECALL 17S09. WE HAVE BEEN IN CONTACT WITH OUR LOCAL DEALERSHIP TO HAVE THIS INSPECTED AND REPAIRED WHEN PARTS BECAME AVAILABLE. THE SPECIAL ORDER FOR PARTS WAS NOT PLACED UNTIL 7/3/18. THEY HAVE NOT COME IN YET, PER OUR LOCAL DEALERSHIP, AND I HAVE DOCUMENTATION OF ALL OF THIS. ON SATURDAY 8/8/2018 THE FIRE DEPARTMENT WAS CALLED TO MY RESIDENCE TO PUT OUT AN ENGINE COMPARTMENT FIRE DUE TO THISRECALL ISSUE. THE ENGINE STARTED SMOKING AS I PULLED INTO MY DRIVEWAY WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. NO WARNING LIGHTS OR ENGINE OVERHEATING SIGNALS HAD ALERTED ME. THE FIRE ESCALATED VERY QUICKLY, AND FLAMES WERE SEEN COMING DROM UNDER THE HOOD AND ON THE UNDERSIDE OF THE CAR. THE VEHICLE IS A TOTAL LOSS, AND THIS HAS CREATED A MAJOR FINANCIAL HARDSHIP FOR OUR FAMILY.

09/11/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

TAKATA RECALL DOOR LOCK IS STAYING UNLOCK WHILE DRIVING DOWN THEROAD

09/10/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3F6P0H73DR2******
Summary

THE TRANSMISSION IN MY FORD FUSION 2013 HAD TO BE SERVICED AT ONCE NOW 2 YEARS LATER I AM BEING TOLD I NEW A NEW TRANSMISSION. THE CAR HAS BEEN AN ONGOING PROBLEM.

09/10/2018
Components: POWER TRAIN
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

WHEN STARTING TO DRIVE THE CAR IT HAS SOME SLIPPING AND HESITANCY GOING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD. ONCE IT GETS TO THIRD GEAR IT USUALLY RUNS FINE. WHEN PLUGGED IN TO DIAGNOSIS THE ERROR FOR SOLENOID COMES UP. IT IS CURRENTLY AT THE DEALERSHIP TO BE FIXED. WHEN ONLINE DOING RESEARCH ABOUT THIS PROBLEM I NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHERS AND NO RECALLS HAVE BEEN ISSUED BY FORD.

09/09/2018
Components: POWER TRAIN
Incident Date: 09/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

THE TRANSMISSION SHIFTER CABLE BROKE. I SEE WHERE THEY ARE BEING RECALLED, BUT NOT FOR MY VIN NUMBER. THE PART AND LABOR COST ME ALMOST $500. PLEASE HELP ME TO FIND OUT WHY MINE IS NOT COVERED AND HOW DO I GET MY MONEY BACK. IT SHOULD BE COVERED ON MY VEHICLE TOO. ITS A 2013 FORD FUSION. AND THATS WHAT THEY ARE RECALLING.

09/07/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7605******
Summary

SHIFT CABLE BUSHING FAILURE ARRIVED TO WORK AND PARKED ON A SLIGHT INCLINE ON A CITY STREET. PLACED VEHICLE IN PARK AND EXITED VEHICLE. VEHICLE STARTED TO ROLL BACK EVEN THOUGH IT WAS IN PARK. SHIFTER SAID PARK BUT CAR DASH SAID DRIVE. HAD TO APPLY EMERGENCY BRAKE TO KEEP VEHICLE FROM MOVING. I WAS HALF WAY OUT OF CAR WHEN IT STARTED ROLLING BACKWARD. I HAD VEHICLE TOWED AS I WAS NOT ABLE TO PLACE CAR SHIFTER OUT OF PARK POSITION AND CAR WAS IN PARK AND WOULD ROLL IF I DID NOT APPLY EMERGENCY BRAKE. THERE IS A RECALL ON THIS PART FOR CERTAIN 2013 VEHICLES BUT NOT MINE, I FEEL THAT THIS IS UNSAFE AS I COULD HAVE BEEN INJURED IF I WASN'T ABLE TO STOP MY CAR OR IF SOMEONE OR ANOTHER VEHICLE HAD BEEN BEHIND MY CAR AT THE TIME.

09/07/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO KOONS STERLING FORD (46869 HARRY BYRD HWY, STERLING, VA 20164, 703-430-7700) WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED AND THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-15656745. THE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

09/05/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

WHEN DRIVING CAR CUTS OFF AND TRANMISSION NOT IN PARK APPEARS

09/04/2018
Components: POWER TRAIN
Incident Date: 08/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE BECAME INOPERABLE WHILE SWITCHING GEARS. THE VEHICLE WAS TOWED TO WALT SWEENY-WEST HILL FORD (LOCATED AT 5400 GLENWAY AVE, CINCINATTI, OH) WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). HOWEVER, THE CONTACT WAS CHARGED FOR THE REPAIR DUE TO FORD NOT HAVING THE PARTS UNTIL THE END OF THE THIRD QUARTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

09/04/2018
Components: POWER TRAIN
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT CONTINUED TO MOVE. UPON INSPECTION, THE CONTACT NOTICED THAT THE TRANSMISSION BUSHING LINK WAS DETACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM SNEAD FORD (LOCATED 2401 W MAIN ST, WAYNESBORO, VA) WHERE THE FAILURE WAS CONFIRMED AND IT WAS RECOMMENDED THAT THE BUSHING BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

09/02/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

I HAVE A RECALL ON MY CAR TO REPLACE THE TRANSMITION CABLE. I HAD THIS SAME PROBLEM BACK IN 2016. I KNEW BACK THEN THAT THIS WAS A BIG ISSUE AND THAT IT WAS A DEFECTIVE RECALL ISSUE AND I PAID $571.25 TO FIX A TRANMISSION SHIFTER CABLE. I STILL HAVE THE RECEIPT AND ALL THE NOTES THAT THE DEALERSHIP WROTE AND IT MATCHES THIS RECALL. I FILED ACOMPLAINT WITH NHTSA AND NO ACTION TAKEN BACK THEN AND I FEEL SINCE THIS IS A RECALL THAT I SHOULD HAVE NEVER PAID OUT OF POCKET FOR THIS RECALL AND I FEEL I SHOULD GET A REFUND FROM FORD. I ALMOST DIED WHEN I LOST CONTROL OF MY GEAR SHIFT AND I HAD MY CHILDREN IN THE CAR WHEN I LOST CONTROL OF MY 2013 FORD FUSION ON 9/16/16. I COULD NOT GET MY CAR GEAR TO SHIFT AT ALL AND IT WAS MOVING BY ITSELF. IF IT WASNT FOR THE EMERGENCY BRAKE ME AND MY TWO CHILDREN WOULD HAVE CRASHED AND GOT INJURED OR IMJURY SOMEONE ELSE. I HAVE ALL MY PAPERWORK AND WOULD LIKE TO SPEAK WITH SOMEONE FROM I KNEW BACK THEN THAT THIS WAS A MANUFACTURER/DEFECTIVE IN 2016, AND RECEIVED A LETTER DATED AUG 2018 THAT THERE IS A RECALL THAT I PAID FULL PRICE TO REPAIR AND FILED A COMPLAINT WITH NHTSA ABOUT IT, BUT NO ACTION WAS TAKEN BACK THEN. I WOULD LIKE TO FULE A COMPLAINT.

08/30/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

MY DOOR LATCHES WERE PERFORMING JUST FINE. THERE WAS A RECALL FOR THE DOOR LATCHES, SO I HAD THE RECALL WORK PERFORMED AND THE DOOR LATCHES WERE REPLACED. A MONTH LATER, MY RIGHT REAR PASSENGER DOOR DIDN'T WANT TO SHUT, BUT AFTER A FEW MINUTES IT FINALLY DID. AS I WAS DRIVING DOWN THE ROAD IT CAME OPEN. I FOUGHT WITH MY LOCAL DEALERSHIP TO GET IT REPAIRED THE SAME DAY BECAUSE OF A SAFETY CONCERN. I HAVE 3 KIDS WHO SIT IN THE BACK SEAT WITH A DOOR THAT WILL NOT LATCH AND STAY CLOSED. THAT WAS MARCH. TODAY (AUGUST 30), THE LEFT REAR DOOR DECIDED TO DO THE SAME THING. THEY SAY THEY CAN'T FIX IT UNTIL TOMORROW, WHICH IS EXTREMELY HAZARDOUS CONSIDERING THERE IS NOWHERE ELSE FOR MY CHILD TO SIT AND IT IS THE ONLY VEHICLE I OWN. I ALREADY PERFORMED THE RECALL BACK IN FEBRUARY AND IT SEEMS IT MADE THE PROBLEM WORSE CONSIDERING I HAD NO ISSUES WITH THE LATCHES BEFORE THE RECALL WORK WAS PERFORMED. I'M NOT SO SURE FORD REMEDIED THE LATCH ISSUE WITH THEIR EARLIER RECALL.

08/30/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

I JUST WANT MY RECALLLS TO BE TAKEN CARE OF THERE ARE 2 OPEN RECALLS I JUST WANT A SAFE VEHICLE FOR ME AND MY FAMILY RECALL # 16V875000 RECALL # 17V209

08/30/2018
Components: SEAT BELTS
Incident Date: 08/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I HAVE BEEN GETTING THE RUN AROUND FROM LOCAL DEALERS ABOUT GETTING THE REPAIR ON THE SEATBELT PRETENSIONERS RECALL. I WAS TOLD THE PARTS WERE ORDERED, THEN WAITED A MONTH. CALLED AGAIN, STILL NOT IN. WHEN I CALL CALL BACK, AFTER I ASK ABOUT IT, I GET SENT TO VOICE MAIL WITH NO CALL BACK. IT HAS BEEN 5 MONTHS. A SECOND DEALER I CALLED TO TRY TO GET THE REPAIR IS DOING THE VOICEMAIL ISSUE WITH ME AS WELL.. OBVIOUSLY, THE DEALERS DON'T WANT TO FIX IT. THEY WANT ME TO GO AWAY.

08/29/2018
Components: POWER TRAIN
Incident Date: 08/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH76DR******
Summary

TRANSMISSION WOULD NOT SHIFT OUT OF REVERSE. SHIFT CABLE WAS MISSING GROMMET THAT CONNECTS IT TO MANUAL LEVER ON THE TRANSMISSION.

08/28/2018
Components: POWER TRAIN
Incident Date: 07/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC, 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 464-4251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/24/2018
Components: ELECTRICAL SYSTEM
Incident Date: 07/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHILE DRIVING THERE WAS A LOUD POP WHEN THE HEADED SEATS WERE ENGAGED THEN A WEEK LATER THE RADIO, REMOTE TO UNLOCK STOPPED WORKING AND THE FLAT TIRE SENSOR WILL NOT STOP FLASHING.

08/24/2018
Components: STRUCTURE
Incident Date: 08/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

I WAS PURCHASING A NEW VEHICLE, WHILE SHOPPING AT GREENWAY DODGE AND FORD, I CAME ACROSS A 2013 FORD FUSION AND LOVED THE VEHICLE. HOWEVER, THE BACK RIGHT DOOR WOULD NOT CLOSE DUE TO A MANUFACTURE RECALL. I TOLD THE SALES MAN I LOVE THE VEHICLE BUT I WOULD NOT MAKE A DOWN PAYMENT UNTIL THEY FIXED IT. A COUPLE DAYS LATER I RECEIVED A CALL THAT THEY FIXED ALL 4 DOORS AND THE VEHICLE WAS READY. AFTER ABOUT TWO OR SO WEEKS FROM PICKING THE VEHICLE UP, I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER SIDE DOOR SWUNG OPEN WITH MY GIRLFRIEND IN THE PASSENGER SEAT AND MY DOG IN THE BACK (IF IT WAS MY DOG IN THE FRONT SEAT HE WOULD BE DEAD ON THE HIGHWAY). I RETURNED TO THE DEALERSHIP WHEN I FOUND OUT THE VEHICLE HAD BEEN REPAIRED 2 PREVIOUS TIMES, ONCE IN APRIL AND ONCE IN JULY, CLAIMING THAT ALL 4 DOORS HAD BEEN REPLACED. I ONCE AGAIN HAD TO PUT MY VEHICLE IN THE SHOP AND RENT A CAR. THEN TODAY, I RECEIVE A CALL THAT THEY GAVE ME A COMPLETELY INVALID LICENSE PLATE. WHEN I WENT TO GET ANOTHER TAG AFTER MY TEMPORARY ONE EXPIRED THEY REFUSED TO PRINT ANOTHER ONE EVEN THOUGH I ONLY GOT ONE TEMPORARY. I EXPLAINED THAT I COULD NOT DRIVE WITHOUT A PLATE WHEN THE PERSON WORKING GAVE ME HARD PLATE AND TOLD ME IT WAS MINE. I RECENTLY JUST GOT MY FLORIDA DRIVER'S LICENSE. IF I WAS PULLED OVER WITH A PLATE THAT WAS NOT REGISTERED AND OUT-OF-STATE LICENSE I WOULD GET TICKETED (POSSIBLE ARRESTED), CAR IMPOUNDED, AND TONS OF FINES. THEY DID NOT TELL ME FOR A MONTH THAT THE LICENSE PLATE I HAD WAS NOT REGISTERED TO ME. I HAVE BEEN BACK AND FORTH WITH THIS DEALERSHIP CONSTANTLY AND I HAVE ONLY OWNED THIS VEHICLE SINCE JULY (THERE IS DOCUMENTATION ON THE REPAIRS). I WANT TO TAKE LEGAL ACTION FOR THE RISK THEY HAVE PUT MY GIRLFRIEND IN AND ALSO THE CARELESS MISTAKES THEY HAVE MADE WHILE DISPLAYING A LACK OF URGENCY.

08/22/2018
Components: STRUCTURE
Incident Date: 08/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

THE PASSENGER DOOR LATCH WILL NOT OPERATE ALLOWING DOOR TO CLOSE. IT CAME OPEN WHEN MY DAUGHTER HAD IT AT COLLEGE. THERE WAS A POLICE REPORT DONE AND NO EVIDENCE OF A BREAK IN WAS FOUND. IT HAPPENED IN FLORENCE, AL AT THE UNIVERSITY OF NORTH ALABAMA. SHE SAID IT WAS PARKED WHEN IT HAPPENED.

08/21/2018
Components: STRUCTURE
Incident Date: 08/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I'VE HAD MY 3RD DOOR LATCH FAIL ON THIS CAR. DOOR WILL NOT SHUT. LATCHES FAILED TWICE PREVIOUSLY, ONCE WHILE THE VEHICLE WAS IN MOTION. THE FIRST AND THE THIRD TIME FAILURE OCCURRED WHILE PARKED. THIS COMPLAINT IS THE SAME AS THE ITEM COVERED IN RECALL CAMPAINS 17V210000 AND 15V246000 BUT FORD HAS REFUSED TO REPAIR MY VEHICLE UNDER THESE RECALL CAMPAIGNS STATING MY VEHICLE IS NOT INCLUDED IN THE RECALL. CLEARLY WITH THREE FAILED DOOR LATCHES MY VEHICLE SUFFERS FROM THE SAME DEFECT, AND SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR DEFECTIVE DOOR LATCHES. I DO NOT FEEL SAFE WITH MY FAMILY IN THIS VEHICLE.

08/21/2018
Components: STRUCTURE
Incident Date: 08/21/2018
Crash: No
Fire: No
Summary

HOOD LATCH IN FRONT OF THE VEHICLE IS FAULTY. FORD DEALER MECHANIC EXPLAINED IT IS A COMMON ISSUE DUE TO THE SLACK IN THE CABLE AND STYLE OF SYSTEM. SAID THAT WHEN THEY REPAIR ISSUES THEY TIGHTEN THE CABLE TO ENSURE PROPER OPERATION. $1175 TO REPAIR A COMMON ISSUE DUE TO FAULTY ENGINEERING. 2013 AND 2014 UNITS ARE THE ON MY 2 YEARS MANUFACTURED THIS WAY. LEADS ONE TO BELIEVE, FORD KNOWS THERE IS AN ISSUE.

08/20/2018
Components: POWER TRAIN
Incident Date: 08/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

VEHICLE WAS PARKED IN DRIVEWAY WHEN GEAR SHIFTER FAILED. VEHICLE WAS STUCK IN PARK. AS IT TURNS OUT, SHIFTER CABLE HAD FAILED AND CABLE BECAME DISLODGED. NHTSA RECALL 18V471 CAR IS UNABLE TO OPERATE DUE TO CABLE FAILURE. FORD DEALER WILL NOT REPAIR. ASKING CUSTOMER TO FRONT PAYMENT FOR REPAIRS AND NEGOTIATE WITH FORD FOR REIMBURSEMENT. FORD HAS IDENTIFIED A DEFECT, THAT DEFECT HAS CAUSED MY VEHICLE TO BE IMMOBILE, AND FORD SHOULD BEAR THE EXPENSE OF REPAIR.

08/18/2018
Components: POWER TRAIN
Incident Date: 08/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

PULLED INTO DRIVEWAY, CAME TO A COMPLETE STOP AND PUT MY CAR IN PARK. THE GEAR SHIFTER WENT INTO PARK AND I REMOVED THE KEY. BEGAN LEAVING THE CAR AND IT ROLLED BACKWARDS. IMMEDIATELY GOT BACK INTO POSITION TO APPLY THE BRAKE. TRIED TO START THE CAR IT WOULD NOT START. APPLIED EMERGENCY BRAKE. UPON INVESTIGATION FOUND THE SHIFTER CABLE DETACHED FROM THE TRANSMISSION AND BUSHING WAS MISSING.

08/16/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 08/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

I WAS AT A RESTERAUNT DRIVE THROUGH WINDO, PLACED MY CAR IN PARK. THE CAR WAS IN DRIVE BY THE GEAR BUT THE DASH SHOWED THAT IT WAS STILL IN PARK. THE GEAR WOULD MOVE BACK AND FORTH WITH EASE BUT NOTHING WAS HAPPENING ON DASH THE CAR EVEN THOUGH I HAD PLACED IT IN DRIVE IT WAS OBVIOUSLY STILL IN PARK. I COULD NOT MOVE OUT OF THE DRIVE THROUGH AND IT HAD TO BE SHUT DOWN UNTIL I COULD GET A TOW. I HAD TO TAKE IT TO FORD AND THEY TOLD ME THAT I NEEDED TO REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I DID NOT HAVE THE MONEY TO FIX THIS SO I AM DRIVING MY GRANDMOTHERS CAR I HEARD OF A RECALL FOR THE SAME ISSUES ABOUT A WEEK LATER WITH 2013 FORD FUSIONS BUT THE FORD SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT HAPPY AND WITHOUT A VEHICLE

08/16/2018
Components: STEERING
Incident Date: 08/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO MOVE FORWARD AND IN REVERSE; HOWEVER, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A "STEERING FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 26,000.

08/16/2018
Components: POWER TRAIN
Incident Date: 08/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE GEAR SHIFTER FAILED TO MOVE OUT OF PARK. THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COUGHLIN FORD OF JOHNSTOWN (670 W COSHOCTON ST, JOHNSTOWN, OH 43031, (740) 967-2085), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

08/15/2018
Components: STEERING
Incident Date: 08/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE REVERSING OUT OF A PARKING LOT, THE POWER STEERING BECAME DIFFICULT TO TURN. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING OPERATED NORMALLY. MURRAY FORD OF STARKE, INC (13447 US-301, STARKE, FL 32091, (904) 964-7200) WAS NOTIFIED OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.

08/15/2018
Components: POWER TRAIN
Incident Date: 07/11/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED THAT THE GEAR SHIFTER CABLE OF THE TRANSMISSION BEARING DETACHED WHILE SHIFTING GEARS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO RAPIDS FORD LINCOLN, LLC (4330 8TH ST S #100, WISCONSIN RAPPIT, WI 54494), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.

08/15/2018
Components: POWER TRAIN
Incident Date: 06/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CAUGHT UP WITH THE VEHICLE AND TURNED THE ENGINE OFF TO STOP IT FROM MOVING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO ESTABROOK FORD (3689 14TH ST, PASCAGOULA, MS 39567, (228) 762-2641) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED PUT CAR IN PARK AND IT KEPT ROLLING, HAD TO TURN ENGINE OFF TO STOP CAR THEN WOULD NOT TURN BACK ON, CAR WAS TOWED. UPDATED 10/17/18*JB

08/15/2018
Components: SEAT BELTS
Incident Date: 05/03/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED. THE CONTACT STATED THAT THE SEAT BELTS FAILED TO RESTRAIN THE OCCUPANTS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SHOULDER, TWO BULGING DISKS IN THE LOWER BACK, A CONCUSSION, WHIPLASH, AND NECK INJURIES. THE CONTACT'S HUSBAND ALSO SUSTAINED A CONCUSSION, WHIPLASH, AND INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

08/15/2018
Components: POWER TRAIN
Incident Date: 08/05/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-2018 NEIGHBOR ACROSS STREET CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNING AND BRAKE PEDAL APPLIED. AFTER DISCOVERING A RECALL WAS INITIATED 16 JULY 2018 I INSPECTED CABLE CONNECTION AND IT WAS DISCONNECTED AS THE RECALL( CAMPAIGN #18V471000) DESCRIBED. I CALLED FORD C.S. AND WAS TOLD MY VIN # WAS NOT PART OF RECALL. GEORGIA STATE PATROL ACCIDENT REPORT DATED 5-AUG-2018 WAS FILED AND THE CASE # IS [XXX]. I REQUEST A CALL A.S.A.P @[XXX] OR E-MAIL @ [XXX] TO CLARIFY MORE DETAILS OF INCIDENT OR BE OF ANY FURTHER ASSISTANCE. SINCERELY; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

08/13/2018
Components: POWER TRAIN,ENGINE
Incident Date: 04/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ALSO, THE VEHICLE OVERHEATED AND THE TRANSMISSION SHIFT CABLE DETACHED WHILE IT WAS IN PARK. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC) ON VARIOUS OCCASIONS; HOWEVER, THE DEALER ONLY DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED FOR ANY ADDITIONAL REPAIRS SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ALSO REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 185,000.

08/13/2018
Components: ENGINE AND ENGINE COOLING
Incident Date: 08/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN PLACING THE KEY IN THE IGNITION, THE SERVICE ENGINE INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO SOUTH BAY FORD (5100 W ROSECRANS AVE, HAWTHORNE, CA 90250, (310) 584-7641). THE DEALER INFORMED THE CONTACT OF THE DIAGNOSTIC FEES; THEREFORE, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT TWO OTHER UNKNOWN DEALERS WERE CONTACTED AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000: (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 59,000.

08/13/2018
Components: ENGINE
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TOOK CAR IN FOR COOLANT SYSTEM RECALL MAY 8 TH , AFTER RECALL WAS DONE THE COOLANT LIGHT CAME ON SEVERAL TIMES AND HAD TO ADD COOLANT TO THE SYSTEM. JULY 10TH CAR OVERHEATED AND SHUT DOWN TOWED THE CAR TO FORD AND THEY SAID THEY DID NOT GET ALL THE AIR OUT THE SYSTEM AND THEY CALIBRATED THE SYSTEM AND GAVE ME THE CAR BACK . THEN JULY 20 TH THE CAR DID SAME THING SAID IT WAS OVER HEATING AND CAR SHUT DOWN . HAD IT TOWED BACK TO FORD AGAIN THIS TIME THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR HAD IT FOR 7 DAYS . I WAS TOLD TO DRIVE THE CAR AND IF SYSTEM SHUT DOWN AGAIN TO CALL THEIR TOW COMPANY . TWO DAYS LATER THE CAR WAS OVERHEATING NOT HOLDING COOLANT AND WHITE SMOKE COMING FROM EXHAUST. FORD TOWED IT TO THERE STORE AGAIN AND 4 DAYS LATER CALLED ME AND SAID THAT THE HEAD GASKETS WAS BLOWN AND RECOMMENDED A MOTOR PUT IN FOR 2,200 . I BELIEVE MY PROBLEMS WAS FROM THE RECALL AND SOMETHING WENT WRONG. BUT FORD IS SAYING THEY WON'T HELP ME THAT THE WARRANTY IS EXPIRED.

08/08/2018
Components: STRUCTURE
Incident Date: 08/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

WAS DRIVING AT A SLOW RATE AND MY DAUGHTER WAS IN FRONT PASSENGER SEAT AND DOOR OPENED AND WILL NOT CLOSE.

08/06/2018
Components: POWER TRAIN
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE POSITION, THE TRANSMISSION SHIFT CABLE MALFUNCTIONED. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO REGISTER ANY OF THE GEAR SHIFT POSITIONS UPON EACH SHIFT. CONSEQUENTLY, THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD, AND FOUND THAT THE GEAR SHIFT CABLE HAD COMPLETELY DETACHED FROM THE TRANSMISSION. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

08/03/2018
Components: POWER TRAIN,SERVICE BRAKES
Incident Date: 08/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT INADVERTENTLY STARTED TO ROLL AWAY. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE HAD TO BE ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANKLIN PARK LINCOLN, INC. (5272 MONROE ST, TOLEDO, OH 43623, (419) 882-7171) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.

08/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

PASS DOOR LATCH ISSUE I CAN T CLOSE DOOR

08/01/2018
Components: ENGINE
Incident Date: 07/21/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

I DROVE FROM MY HOUSE TO THE HIGHWAY WHICH IS ABOUT 3.8 MILES. I GOT ON THE HIGHWAY AND AFTER A ABOUT A MINUTE OR TWO, I STARTED HEARING A WEIRD FAINT NOISE. I LOOKED AROUND THINKING IT WAS MAYBE A CAR NEAR ME, AND I SAW SMOKE STARTING TO COME OUT FROM UNDER THE HOOD. THANKFULLY THE REST STOP WAS LESS THAN HALE A MILE AWAY. I GOT TO THE REST STOP, PARKED THE CAR AND SMOKE STARTED TO COME OUT FROM THE UNDER THE DASHBOARD. I HAD JUST FILLED THE CAR WITH GAS THE NIGHT BEFORE, SO I MADE SURE TO KEEP MY DISTANCE WHILE WAITING FOR THE FIRE DEPARTMENT TO ARRIVE. THE FRONT OF THE CAR QUICKLY WENT UP IN FLAMES. THE FIRE DEPARTMENT ARRIVED AND PUT THE FIRE OUT BEFORE THE WHOLE CAR DISINTEGRATED. THERE WAS NO CHECK ENGINE LIGHT, NO WARNING SIGNS AT ALL. I HAD TAKEN THE CAR TO FORD LAST OCTOBER FOR A RECALL, WHICH I THOUGHT WAS TAKEN CARED OF. I HAD CALLED FORD, BUT THEY STATE THE RECALL WOULD NOT CAUSE AN ENGINE FIRE, SO THEY WILL NOT OWN UP TO IT. I HAVE ALWAYS MAINTAINED MY CAR, SO THERE'S NO REASON THAT I CAN THINK OF THAT WOULD MAKE THIS HAPPEN. PLEASE HELP ME, I KNOW IN MY HEART THAT THIS IS SOMETHING FORD SHOULD TAKE RESPONSIBILITY FOR. THIS COULD HAPPEN TO SOMEONE ELSE, WHO MAY END UP GETTING INJURED SEVERELY FROM IT. LET'S PREVENT THIS FROM HAPPENING

07/31/2018
Components: POWER TRAIN
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FS6P0G71DR******
Summary

ON 07/30/18 I PULLED INTO A PARKING SPOT IN MY WORK PARKING LOT AND PUT MY CAR SHIFTER IN PARK. WHEN I LET MY FOOT OFF OF THE BRAKE THINKING MY CAR WAS IN PARK IT MOVED FORWARD ALMOST HITTING THE PARKED CAR IN FRONT OF ME! I LOOKED AT MY CAR DASH IT SAID THE CAR WASN'T IN PARK LIKE THE SHIFT WAS BUT MOVED INTO "S"! I HAD TO KEEP MY FOOT ON THE BRAKE BUT MY SHIFTER WAS STUCK IN PARK. I CALLED MY WORK SECURITY AND A FORD DEALERSHIP WHERE I WAS THEN TOLD TO PUT THE PARKING BRAKE ON AND TO TURN THE CAR OFF. BUT NOW MY CAR IS STUCK IN A DRIVE MODE AND THE SHIFTER IN PARK. FORD JUST RECALLED 2013 FORD FUSIONS FOR THIS VERY ISSUE WITH SHIFTER CABLE BUSHINGS BUT FORD CUSTOMER SERVICE IS SAYING THAT MY CAR VIN IS NOT INCLUDED IN THE RECALL SINCE IT WAS MANUFACTURED A FEW MONTHS BEFORE THE RECALL DATES! BUT WAS MANUFACTURED AT THE RECALL FACILITY AT HERMOSILLO. SO NOW I'M LEFT WITHOUT A CAR AND NO HELP FROM FORD! *TT

07/30/2018
Components: ENGINE
Incident Date: 05/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

COOLANT RECALL 17V209000- STATES IF THE FORD ENGINE COULD CRACK AND LEAK OIL IF OVERHEATED DUE TO THE ENGINE BEING LOW IN COOLANT. I TOOK MY CAR IN TO GET REPAIRED AND 3 WEEKS LATER MY CAR HAD THESE EXACT SYMPTOMS. FORD IS CLAIMING THE RESPONSIBILITY IS NOT THEIRS. THE CRACK IN THE CYLINDER HEAD LED TO THE ENGINE BECOMING WORN. SO NOW A NEW ENGINE IS NEEDED IN A CAR 5 YEARS OLD.

07/30/2018
Components: AIR BAGS,STRUCTURE
Incident Date: 11/06/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

MY 74YR OLD MOM HIT A 1 FOOT TALL CONCRETE BARRIER (PICTURE ATTACHED) AT A COUNTY RURAL RECYCLING CENTER RESULTING IN ALL 4 AIRBAGS TO DEPLOY. BARRIER ISN'T PAINTED, NO FENCE, NO RAILING OR POLE TO MARK IT. MINOR DAMAGE (PHOTO ATTACHED) TO THE AUTO, BOSCH RECORDER SHOWS <15 MPH (FILE TOO LARGE TO ATTACH). CAR IS IN A STORAGE UNIT IN IOWA FOR EVIDENCE. MOM'S PROGNOSIS WAS SUBDURAL HEMATOMA, ENCEPHALOPATHY AND UNCAL HERNIATION RESULTING IN HER DEATH (SEE ATTACHED). MEDICAL EXAMINER DETERMINED CAUSE OF DEATH WAS THE CAR ACCIDENT. IN ADDITION TO THE ISSUE WITH THE AIRBAGS, MY STEP-DAD (84 YEARS OLD) WAS IN THE PASSENGER SIDE AND ALSO WAS HIT BY AIRBAGS. WHILE THE AIRBAGS SAVED HIM, HE WAS QUITE BRUISED/INJURED. EMERGENCY RESPONSE WAS NOT REQUESTED. WE (MY FAMILY) BELIEVE THAT CONSIDERING THE AGE OF OUR PARENTS AND THE FACT MY MOM WAS HIT IN THE SIDE OF THE FACE - MORE CAUTION (STATE LAW REQUIRING MEDICAL ATTENTION) SHOULD BE EXERTED BY ALL POLICE OFFICERS IN THIS SITUATION (POLICE REPORT ATTACHED). WE TAKE ALL KINDS OF PRECAUTIONS WITH KIDS ON THE SPORTS FIELDS, WHY NOT THE ELDERLY? MY MOM WAS OBVIOUSLY SUFFERING FROM CONFUSION AND CONCUSSION. TRAGICALLY, WE LOST HER TO A SAFETY FEATURE. UNCOMPREHENSIBLE. *BF *TT

07/30/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE SEIZED WHEN STARTING THE VEHICLE AND THE PASSENGER DOOR AJAR WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT PASSENGER DOOR WAS NOT CLOSED. DUNPHY FORD (7700 FRANKFORD AVE, PHILADELPHIA, PA 19136, 215-624-6700) SERVICED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE PASSENGER DOOR STILL OPENED UNEXPECTEDLY AFTER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

07/30/2018
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

MY 2013 FORD FUSION IS EXPERIENCING AN ISSUE WITH THE CLIMATE CONTROL SYSTEM AND THE WINDOW CONTROLS. I HAVE LOST COMMUNICATION WITH THE 'FRONT CONTROL INTERFACE MODULE', 'DOOR CONTROL MODULE A', AND 'DOOR CONTROL MODULE B'. WHEN THIS HAPPENS, MY ECM DISPLAYS THE FOLLOWING CODES, P193E: A/C CLUTCH REQUEST SIGNAL, U0199: LOST COMMUNICATION WITH DOOR CONTROL MODULE A, U0200: LOST COMMUNICATION WITH DOOR CONTROL MODULE B, AND U0256: LOST COMMUNICATIONS FRONT CONTROLS INTERFACE MODULE. THIS HAPPENS QUITE FREQUENTLY, AND IT HAS HAPPENED WHEN MY CAR IS IN MOTION AND WHEN MY CAR IS STATIONARY. SOMETIMES THIS HAPPENS WHEN I START MY CAR AND SOMETIMES THIS HAPPENS WHEN I AM DRIVING. TO BE CLEAR, I HAVE NO AIR CONDITIONING, NO VENTILATION, AND I CAN NOT ROLL DOWN MY WINDOWS. TO MAKE MATTERS WORSE, THIS SEEMS TO HAPPEN MORE FREQUENTLY WHEN THE TEMPERATURE OUTSIDE IS TOWARDS 90 OR MORE DEGREES FAHRENHEIT. THIS MEANS THE INTERIOR TEMPERATURE OF THE CARE GETS TO BE VERY HOT. IN MY EXPERIENCE, THE ONLY WAY TO FIX THIS ISSUE IS TO DISCONNECT THE BATTERY TERMINALS AND THEN RECONNECT THEM BUT THIS ONLY OFFERS A TEMPORARY FIX TO THE PROBLEM.

07/27/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

I SHUT OF MY CAR ON WEDNESDAY EVENING, WENT IN TO RESTART AND THE IGNITION MADE NO SOUND AT ALL. THE CAR WAS IN PARK BUT THE DASH SHOWED THAT IT WAS STILL IN DRIVE AND THE ALARM WAS ALSO TELLING ME IT WAS NOT IN PARK. THE CAR WAS OBVIOUSLY NOT IN PARK AND COULD EASILY BE MOVED BY A PUSH. I PUT THE PARKING BRAKE ON UNTIL IT COULD BE TOWED. I HAD TO TAKE IT TO FORD AND REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I HEARD OF A RECALL FOR THE SAME ISSUES WITH 2013 FORD FUSIONS BUT THE SERVICE CENTER SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT VERY HAPPY.

07/26/2018
Components: POWER TRAIN
Incident Date: 07/26/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE TRANSMISSION REGARDING A BUSHING THAT ATTACHED THE SHIFTER CABLE TO THE TRANSMISSION. ACCORDING TO THE NOTICE, THE BUSHING MAY DETACH FROM THE TRANSMISSION, ALLOWING IT TO BE IN A DIFFERENT GEAR THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE MANUFACTURER WAS NOT RESPONDING TO CALLS AND HAD A RECORDING WITH NO SOLUTION SINCE THE RECALL WAS RECENT AS OF 07/17/18. THE DEALER (ANDERSON FORD, 2207 N BELT HWY, ST JOSEPH, MO 64506, (816) 383-8000) WAS NOT AWARE OF ANY REIMBURSEMENT PLANS WHILE THE RECALL WAS INCOMPLETE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/25/2018
Components: POWER TRAIN
Incident Date: 07/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.

07/25/2018
Components: UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
Incident Date: 07/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY OCCURS DURING/AFTER RAIN, SNOW, OR HIGH HUMIDITY DAYS. THIS DESIGN FLAW ALSO DISABLES THE BRAKES, EMERGENCY BRAKE, AND POWER STEERING. VEHICLE DOES NOT TURN ON RIGHT AWAY AND STARTER CONTINUOUSLY CLICKS UNTIL VEHICLE COMPUTER RESPONDS TO START, KEY FAUB IS THE ONLY WAY I HAVE BEEN ABLE TO START THE VEHICLE AFTER THIS EVENT OCCURS. SOMETIMES THE COMPUTER GETS SO JAMMED UP THAT I MUST COMPLETELY DISCONNECT THE BATTERY AND HARD RESTART THE COMPUTER. WHEN THE ISSUE OCCURS THE VEHICLE CANNOT BE STOPPED AND WILL CONTINUOUSLY MOVE BACKWARDS UNTIL IT STOPS ON ITS OWN, IT HITS SOMETHING, OR THE VEHICLE CAN BE STARTED AGAIN. THIS DID HAPPEN TO ME WHILE I WAS PARKED ON A SLIGHT INCLINE AND MY CAR STOPPED AFTER IT ROLLED IN TO A PARKED CAR, LUCKILY NO DAMAGE OCCURED. AS SOMEONE WHO USED TO BE AN AIRBAG DESIGN ENGINEER I DEFINITELY BELIEVE THIS TO BE A SAFETY ISSUE. A MECHANIC AT THE FORD DEALERSHIP I BOUGHT THE VEHICLE FROM INFORMED ME THAT THIS ISSUE IS KNOWN TO FORD(HE FOUND THE INFORMATION ON HOW TO DIAGNOSE, REPAIR, AND WHAT PARTS TO BUY IN THE REPAIR DATABASE) AND I CALLED FORD TO CONFIRM THAT THEY DO KNOW THIS ISSUE. FORD INFORMED ME THAT THEY DO KNOW OF THE ISSUE, BUT IT IS NOT A SAFETY CONCERN. THIS ISSUE COSTS OVER $800 TO FIX AT A DEALERSHIP. MY EXTENDED WARRENTY WON'T COVER THE COST OF THE REPAIR BECAUSE IT IS CONSIDERED "WATER DAMAGE"

07/25/2018
Components: POWER TRAIN
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. UPON STARTING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION CABLE FRACTURED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.

07/22/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU0DR******
Summary

CAR WOULD NOT START WITH KEY IN IGNITION; JUMPED 12V BATTERY TO TAKE TO DEALER. 12V BATTERY REPLACED 3/20/18 ($210). ON 6/10/2018, AGAIN, CAR WOULD NOT START. WAS TOLD BY DEALER THEY DIDN'T KNOW WHY NEW BATTERY NOT WORKING; REPLACED, 12V AGAIN ($0 UNDER WARRANTY). ON 7/19/2018, AGAIN, VEHICLE NOT STARTING; ABSOLUTELY NO ELECTRONIC DISPLAY IN DASH, THEREFORE, LOOKS TO BE 12V BATTERY PROBLEM, AGAIN. THIS VEHICLE APPEARS TO HAVE A PROBLEM W/ ABILITY TO MAINTAIN 12V BATTERY CHARGED AND SYSTEM INOPERABLE EVEN AFTER NEW BATTERY REPLACEMENT.

07/20/2018
Components: ENGINE
Incident Date: 06/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, AN ABNORMAL KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPAIRED DUE TO AN ENGINE FIRE. THE VEHICLE WAS TAKEN TO THE DEALER (TIMBERLAND FORD, 2441 S BYRON BUTLER PKWY, PERRY, FL 32348, (850)-584-6178) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

07/19/2018
Components: POWER TRAIN
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FOX FORD LINCOLN, 2501 N ELSTON AVE, CHICAGO, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BUSHING AND SHIFT CABLE WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 103,000.

07/19/2018
Components: POWER TRAIN
Incident Date: 07/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

MY CAR WAS ON PARK AND THE CAR KEPT GOING REVERSE. I PRESSED ON THE BRAKES AND PUT THE EMERGENCY BREAKS ON. NOW MY CAR IS STRANDED IN A STREET. I CALLED A COUPLE FORD DEALERSHIPS AND EITHER THEY HAD A 6 MONTH WAITLIST OR DON'T HAVE THE PARTS TO FIX THE CAR. NOW I'M STUCK PAYING OUT OF POCKET TO FIX IT BECAUSE I NEED MY CAR FOR WORK AND I CAN'T WAIT MONTHS TO FIX THE CAR OR BRING IT TO ANOTHER STATE TO GET IT POSSIBLE LOOKED AT. THEN I WOULD BE STRANDED IN ANOTHER STATE WITH NO CAR. THANKS FORD.

07/17/2018
Components: STEERING
Incident Date: 07/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

POWER STERRING ASSIST

07/16/2018
Components: STRUCTURE
Incident Date: 07/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

THE DOOR WILL NOT SHUT. I SAW A NEWS REPORT WHERE THE WAS A RECALL BUT FORD SAYS MY CAR WAS NOT ELIGIBLE. CAME OPEN AD I WAS DRIVING.*DT*JB

07/11/2018
Components: STRUCTURE
Incident Date: 07/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

2013 FORD FUSION DOOR LOCKS. LAT YEAR 2017, I RECEIVED A RECALL NOTICE ON THE ABOVE VEHICLE FOR "DOORS OPENING BY THEMSELVES WHILST DRIVING. WELL, JUST PRIOR TO GETTING THE LOCKS REPLACED, MY REAR PASSENGER DOOR FLEW OPEN UPON TURNING A CORNER ON A BUSY MAIN ROAD AND THANKFULLY MY PASSENGER WAS WEARING A SEATBELT AS THEY ALMOST FELL OUT OF THE CAR. I HAD THE LOCKS REPLACED BY THE DEALERSHIP ON JANUARY 24TH 2017. WELL, TO MY SURPRISE LAST SUNDAY JULY 8TH, 2018, MY WIFE WAS IN THE FRONT PASSENGER SEAT AND AGAIN, I TURNED A CORNER ON A BUSY MAIN ROAD AND THE DOOR FLEW OPEN WHILE I WAS DRIVING. SHE TOO ALMOST FELL OUT OF THE CAR. I CALLED THE DEALER AND THEY ORDERED A NEW FRONT DOOR LOCK AND REPLACED IT YESTERDAY JULY 10TH 2018. HOWEVER, I WAS INFORMED THAT FORD WOULD NOT COVER THE COST AND I WAS CHARGED $257.21. THE DEALER SAID THAT THEY CONTACTED FORD WHO REFUSED TO PAY FOR IT BECAUSE THEY SAID THAT THEY HAD ALREADY REPLACED THE LOCKS IN 2017. I CALLED FORD AND THEY TOLD ME THE SAME THING AND REFUSED TO REIMBURSE ME FOR THIS. THIS COULD HAVE RESULTED IN MY WIFE'S DEATH AND I NEED SOME HELP RECTIFYING THIS PROBLEM. AS A MATTER OF FACT, I AM AFRAID TO DRIVE MY CAR AT THIS POINT IN THE EVENT THAT THIS HAPPENS AGAIN. PLEASE HELP.

07/11/2018
Components: ENGINE
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ANCIRA EAGLE PASS FORD CHRYSLER DODGE JEEP RAM (4039 ADAMS CIR, EAGLE PASS, TX 78852, (877) 815-2753) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD TOO MUCH ANTIFREEZE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE VEHICLE WAS SERVICED AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

07/10/2018
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE COOLANT ALERT SYSTEM DISPLAYED A WARNING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT IMMEDIATELY TURNED OFF THE ENGINE, PLACED THE VEHICLE IN NEUTRAL, AND COASTED INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT A PLASTIC PIECE TO THE COOLANT PUMP HAD DETERIORATED AND THAT THERE WERE SEVERAL HOLES IN THE COOLANT PUMP. THE DEALER (SUN STATE FORD, 3535 WEST COLONIAL DRIVE, ORLANDO, FL 32808, (407)-299-5900) WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY A SENSOR WOULD BE INSTALLED IN THE VEHICLE AS OUTLINED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

07/10/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT ALSO STATED THAT THE SAME DOOR WAS REPAIRED BY THE DEALER (BILL COLLINS FORD LINCOLN, 4220 BARDSTOWN ROAD, LOUISVILLE, KENTUCKY 40218) PER AN UNKNOWN RECALL ISSUED BY THE MANUFACTURER APPROXIMATELY TWO YEARS AGO. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,500.

07/09/2018
Components: STRUCTURE
Incident Date: 07/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

I WAS SITTING IN THE PASSENGER SEAT AS MY WIFE TOOK AN EXIT TO GET OFF THE HIGHWAY AND THE PASSANGER SIDE DOOR RANDOMLY FLEW OPEN AS WE WERE TURNING ON THE RAMP.IF I DID NOT HAVE MY SEAT BELT ON I MAY HAVE FELL OUT!

07/09/2018
Components: POWER TRAIN
Incident Date: 06/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

WHILE DRIVING MY FUSION I SUDDENLY NOTICED A LOUD SOUND AND THEN MY TRANSMISSION STARTED SHIFTING VERY ROUGHLY. I WAS OUT OF TOWN AND EVERY STOPLIGHT IT TOOK AN EXTENDED PERIOD OF TIME FOR THE CAR TO SHIFT WHEN TRYING TO TAKE OFF. AFTER ABOUT 30 MINUTES I PULLED INTO A DEALERSHIP TO SEE IF IT WAS SAFE FOR ME TO CONTINUE HOME. I WAS ADVISED THAT IT WAS NOT AND THAT I WOULD NEED A WHOLE NEW TRANSMISSION.

07/06/2018
Components: STRUCTURE
Incident Date: 06/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

FIRST INCIDENT WAS OPENING CAR DOOR TO RETRIEVE BELONGINGS. SHUT DOOR AND IT WOULD NOT LATCH SHUT. HUSBAND WAS ABLE TO GET THE DOOR TO SHUT BUT THEN IT OPENED WHILE DRIVING THE NEXT DAY. BUNGIED THE DOOR SHUT AND TOOK TO MECHANIC TO HAVE IT REPLACED AFTER CONTACTING 3 FOR DEALERSHIPS THAT SAID OUR VIN NUMBER WAS NOT PART OF THE RECALL

07/02/2018
Components: STRUCTURE
Incident Date: 06/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

THE FRONT PASSENGER DOOR LATCH (WILL NOT CATCH OR LOCK). IT HAS A FAULTY LATCH LEAVING DOOR TO FLY OPEN. IT WILL ONLY LOCK ON IT'S OWN AFTER PUTTING THE VEHICLE IN DRIVE AND DRIVE FOR A FEW MINUTES AND THEN IT LOCKS. VERY DANGEROUS.

06/30/2018
Components: UNKNOWN OR OTHER
Incident Date: 06/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POG7XDR******
Summary

MY CAR WAS PARKED. I STARTED IT UP AND IT IS STUCK IN PARK. I CAN'T GET IT TO SWITCH GEARS.

06/28/2018
Components: FUEL SYSTEM, GASOLINE
Incident Date: 02/01/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL FLAP WAS NOT SEALED TIGHTLY AND CAUSED AIR TO ENTER INTO THE FUEL LINES. IN ADDITION, THE SERVICE ENGINE INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711, (302) 738-0800) WHERE IT WAS DIAGNOSED THAT THE FUEL FLAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

06/27/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT HAD TO USE HIS BELT TO CREATE A TEMPORARY METHOD TO SECURE THE DOOR DUE TO THE FAILURE. THE DEALER (THE FORD STORE MORGAN HILL, 17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

06/26/2018
Components: ELECTRICAL SYSTEM
Incident Date: 09/26/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAIT A BRIEF MOMENT, AND THEN ATTEMPT TO RESTART THE VEHICLE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,229.

06/25/2018
Components: SEAT BELTS,SEATS
Incident Date: 06/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

REAR CENTER SEAT BELT GETS STUCK IN LOCKED AND WILL NOT RELEASE. TRAPPING OCCUPANT OR LOCKING THE 60 SEAT IN DOWN POSITION. MULTIPLE ONLINE COMPLAINTS WITHOUT RESOLUTION OR RECALL. MOST RESULTED IN SEAT BELT BEING CUT AND OWNER PAYING FOR IT. OUR VEHICLE WAS STATIONARY AND SEAT IS STUCK DOWN DUE TO LOCKED SEAT BELT.

06/21/2018
Components: ENGINE
Incident Date: 06/15/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER OF THE ROAD AND IT CAUGHT ON FIRE FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT WAS NEVER NOTIFIED OF THE RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000. *TT*JB

06/21/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. ON ANOTHER OCCASION, THE FRONT PASSENGER DOOR OPENED INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO TAKE THE SEAT BELT AND WRAP IT AROUND THE DOOR TO PREVENT THE DOOR FROM OPENING WHILE DRIVING. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

06/20/2018
Components: SEAT BELTS,SEATS
Incident Date: 05/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER LOWERING THE REAR SEAT TO PLACE AN ITEM IN THE TRUNK OF THE VEHICLE, THE CONTACT WAS UNABLE TO RAISE THE REAR SEAT OR RETRACT THE SEAT BELT. THE VEHICLE WAS TAKEN TO WYATT JOHNSON FORD (646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT TECHNICAL SERVICE BULLETIN: SB-10053450-1184 EXTENDED THE WARRANTY FOR THE REPAIR OF THE SEAT BELT TO FIVE YEARS OR 60,000 MILES, WHICHEVER CAME FIRST. THE CONTACT EXCEEDED THE FIVE YEAR LIMIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: CAS-15092283 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 59,950.

06/19/2018
Components: ENGINE AND ENGINE COOLING
Incident Date: 05/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE ND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. GEM CITY FORD LINCOLN (5101 BROADWAY ST, QUINCY, IL 62305, (888) 532-6840) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

06/18/2018
Components: ENGINE AND ENGINE COOLING,SEAT BELTS
Incident Date: 05/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EMITTED EXCESSIVE HEAT FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO DETECTED AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIRS ACCORDING TO THE MANUFACTURER. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 56,312. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING).

06/13/2018
Components: ENGINE AND ENGINE COOLING,ENGINE
Incident Date: 12/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK AND THE ENGINE KEPT OVERHEATING. THE DEALER (FRED BEANS FORD OF NEWTOWN, 10 N SYCAMORE ST, NEWTOWN, PA 18940, (215) 968-3806) INSTALLED A SENSOR AND REPLACED THE COOLANT RESERVOIR TANK; HOWEVER, THE REMEDY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE COOLANT WARNING INDICATOR WAS STILL FLASHING. SEVERAL INDEPENDENT MECHANICS DIAGNOSED THE VEHICLE, BUT WAS UNABLE TO PROVIDE A SPECIFIC DIAGNOSIS. THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL FOR THE VEHICLE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR SERVICING. THE FAILURE MILEAGE WAS NOT AVAILABLE.

06/11/2018
Components: WHEELS
Incident Date: 09/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS AT FORD OF BRANFORD (301 E MAIN ST, BRANFORD, CT) FOR A TIRE ROTATION, THE CONTACT WAS INFORMED THAT THE LUG NUTS SWELLED UP AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO DOWLING FORD (1011 S MAIN ST, CHESHIRE, CT) WHERE IT WAS CONFIRMED THAT THE LUG NUTS HAD SWELLED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

06/11/2018
Components: AIR BAGS
Incident Date: 05/05/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE DRIVING IN THE OPPOSITE DIRECTION FAILED TO YIELD AND CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S DRIVER'S SIDE AIR BAG DID NOT DEPLOY, BUT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT'S VEHICLE WAS TOWED BY THE INSURANCE COMPANY AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS 101,711.

06/11/2018
Components: STEERING
Incident Date: 06/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

LOSS OF POWER STEERING

06/03/2018
Components: POWER TRAIN
Incident Date: 06/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

I WAS DRIVING CAR INTO A PARKING STALL. STOPPED, PUT CAR IN P, TURNED OFF ENGINE AND RELEASE THE FOOT BRAKE...AND THE CAR STARTED ROLLING FORWARD. APPLYING THE FOOT BRAKE STOPPED THE ROLLING, HOWEVER, WHEN I TRIED TO START THE CAR TO BACK IT UP, THE ERROR MESSAGE READ (SOMETHING LIKE) "TRANSMISSION NOT IN PARK, CANNOT START CAR". THE SHIFTER WAS CLEARLY IN PARK, SO I JIGGLED IT WITHOUT ANY SUCCESS. THE CAR WOULD NOT START OR COME OUT OF P (ON THE SHIFTER). WHEN THE EMERGENCY ROADSIDE ASSISTANCE FROM GEICO GOT TO THE CAR, IT WAS DETERMINED THAT THE TRANSMISSION LINKAGE HAD FAILED. THEY WERE ABLE TO ZIP TIE THE CONNECTION, SO I COULD TAKE IT TO A REPAIR SHOP (WHERE IT IS RIGHT NOW). IT APPEARS THAT THIS LINKAGE PIECE IS DEFINITELY A "WEAK LINK" IN A CRITICAL SYSTEM. NO ACCIDENT, BUT VERY MUCH A SERIOUS PROBLEM. THE CAR HAS ABOUT 41,000 MILES ON IT.

06/01/2018
Components: VEHICLE SPEED CONTROL
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D9XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LINCOLN (401 PLEASANT VALLEY BLVD, ALTOONA, PA 16602) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR ASSEMBLY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,500.

05/31/2018
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FORD OF CLERMONT, 1101 E HWY 50, CLERMONT, FL 34711, (352) 394-6161) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/31/2018
Components: STEERING
Incident Date: 05/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

MY SON WAS DRIVING HIS FORD FUSION YESTERDAY WHEN SUDDENLY THE POWER STEERING ASSIST FAULT INDICATOR CAME ON AND HE LOST ALL POWER STEERING CAPABILITIES. LUCKILY HE WAS ABLE TO MANHANDLE THE CAR TO A PARKING LOT. ACCORDING TO THE DEALERSHIP, THE CAR IS NOT AFFECTED BY A PREVIOUS RECALL INVOLVING THIS SAME ISSUE.

05/31/2018
Components: ENGINE
Incident Date: 05/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY CAR STALLED WHILE STOPPED AT A LIGHT 2 DAYS IN A ROW. RECEIVED A "TRANSMISSION NOT IN PARK" ERROR MESSAGE.

05/30/2018
Components: ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
Incident Date: 05/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE IDLING, THE VEHICLE SHOOK AND DID NOT ACCELERATE WHILE IN THE DRIVE POSITION. ALSO, THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEY SCALES FORD (1719 CITRUS BLVD, LEESBURG, FL 34748, (352-787-3511) WHERE IT WAS DIAGNOSED THAT THE FUEL SENSOR, OIL CONTROL INTAKE AND EXIT, AND THE PCV BASE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

05/29/2018
Components: STEERING
Incident Date: 05/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

05/29/2018
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 05/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE AIR CONDITIONER ACTIVATED, THE VEHICLE STALLED WITHOUT WARNING. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, IT BECAME DIFFICULT TO DEPRESS. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE AND THE VEHICLE FAILED TO RESTART. ALSO, WHEN THE AIR CONDITIONER WAS TURNED OFF, THE VEHICLE RESTARTED AND WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED TWICE WHEN THE AIR CONDITIONER WAS IN USE. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF DENVER (7887 W TUFTS AVE, DENVER, CO 80123, (855) 981-0291) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION FLUSH WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.

05/25/2018
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 05/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH OR MORE WITH THE CRUISE CONTROL ENGAGED, A WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT AN UNKNOWN LOCAL DEALER PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE FAILURE PERSISTED AFTER THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

05/22/2018
Components: SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 05/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

I HAVE HAD THE WORST EXPERIENCE WITH TRYING TO GET MY RECALL RESOLVED 1ST OF ALL MY DOOR OPEN WHILE ON THE HIGHWAY. AND ALSO WHILE I WAS ON MY WAY TO WORK. SO I CALLED ONLY TO FIND OUT THAT THIS WAS PART OF A NATIONAL RECALL. NOW I THOUGHT I ONLY HAD A RECALL ON MY SEATBELTS AND AIRBAG. NOW HAD THEY KEPT THEIR WORD ON MARCH 28TH THIS COULD HAVE BEEN RESOLVED. HELP....

05/17/2018
Components: SERVICE BRAKES
Incident Date: 05/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SUXDR******
Summary

ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THE CAR ACCELERATES MOMENTARILY AFTER THE BRAKES ENGAGE AND I HAVE TAKEN MY FOOT OFF OF THE ACCELERATOR. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE , DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT LIKE MY DRIVEWAY. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS ACCELERATING. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. THE CAR CURRENTLY HAS 26,000 MILES AND I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. THIS IS NOT A SAFE CONDITION.

05/17/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

PASSENGER SIDE FRONT DOOR OPENED WHEN GOING AROUND A CORNER, AND MY WIFE ALMOST FELL OUT OF THE CAR

05/17/2018
Components: ENGINE
Incident Date: 05/13/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THERE IS AN OPEN RECALL ON THE CAR'S COOLING SYSTEM THAT CAN CAUSE THE CAR TO OVER HEAT AND CATCH FIRE, THIS IS WHAT HAPPENED. MY DAUGHTER WAS AT A FRIENDS HOUSE MOST OF THE NIGHT. SHE GOT INTO THE CAR TO COME HOME. SHE GOT THREE TO FOUR MILES OR SO OUT OF TOWN WHEN IT STARTED TO OVER HEAT. BEING THAT SHE JUST LEFT SHE PULLED OVER AND TURNED AROUND TO GO BACK. WITH IN SECONDS OF TURNING AROUND THE CAR'S WARNING LIGHT CAME ON AND SHE PULLED TO THE SIDE OF THE ROAD. BEING OUT IN THE COUNTRY ALONE SHE CALLED 911. 911 DISPATCH SENT A OFFICER AND A TOW TRUCK TO ASSIST HER. BEFORE THE OFFICER AND THE TOW TRUCK ARRIVED HER FRIEND SHOWED UP. SHE CALLED 911 AND TOLD THEM THAT HELP HAD ARRIVED. THEY GOT INTO THE TRUCK TO GO GET WATER AND LET THE CAR COOL DOWN WHEN OUT OF NOW WHERE THERE WAS AN EXPLOSION AND THE CAR WAS FULLY ENGULFED IN FLAMES. THIS WAS JUST A FEW MIN AFTER SHE HAD GOTTEN OUT OF THE CAR TO GET INTO HER FRIENDS TRUCK. BY THIS TIME A PASSER BY STOPPED AND SAW THE CAR ON FIRE AND CALLED 911 AGAIN FOR HELP. THE CAR IS A TOTAL LOSS. THANKFULLY MY DAUGHTER WAS NOT HURT , HOWEVER HAD HELP NOT ARRIVED WHEN IT DID SHE WOULD HAVE BEEN KILLED. I CALLED THE FORD CUSTOMER SERVICE NUMBER THE NEXT DAY TO FILE A COMPLAINT. THEY WHERE VERY RUDE AND DIDN'T OFFER MUCH HELP. HE EVEN ASKED ME WHAT I THOUGHT THEY SHOULD DO ABOUT IT. I TOLD THEM SINCE THIS WAS AN OPEN RECALL THEY SHOULD BE HELD LIABLE FOR THE CAR. I WAS TOLD THEY WOULD HAVE TO GET BACK WITH ME. AS OF YET I HAVE NOT RECEIVED A CALL OR LETTER FROM THEM. THIS IS A VERY SERIOUS PROBLEM AND ANY ONE WITH THIS TYPE OF CAR SHOULD STOP DRIVING IT.

05/16/2018
Components: ENGINE
Incident Date: 04/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO RECEIVE A RECALL REPAIR. IN ADDITION, THE VEHICLE KEPT OVERHEATING AND STALLING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE DEALER (BOB HURLEY FORD, 745 WEST 51ST, TULSA, OK 74107, 918-445-6700) STATED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/15/2018
Components: ENGINE
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TAKATA RECALL CHECK ENGINE LIGHT CAME ON ABOUT 10 MONTHS AGO AND VEHICLE OVERHEATS FROM TIME TO TIME. RETRIEVED CODE FROM OBDII P26B7 AND TOOK THE VEHICLE TO MY NEAREST DEALER WHERE THEY SAID THEY WERE AWARE THERE WAS A RECALL IN REGARDS TO THAT ISSUE BUT THEY COULDT FIX IT.

05/14/2018
Components: POWER TRAIN
Incident Date: 05/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER STOPPING THE VEHICLE AND SWITCHING THE GEAR SHIFTER INTO THE PARK POSITION, THE VEHICLE SUDDENLY ROLLED BACKWARDS. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE FROM ROLLING. DURING THE INCIDENT, THE SHIFTER WAS IN THE PARK POSITION; HOWEVER, THE INDICATOR DISPLAYED THAT THE TRANSMISSION WAS IN REVERSE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TAMIAMI FORD, 1471 AIRPORT PULLING RD. NORTH, NAPLES, FL) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

05/12/2018
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I WAS MAKING A TURN WHEN MY POWER STEERING WENT OUT AND THERE WAS A MESSAGE SAYING POWER STEERING ASSIST FAULT. I TOOK IT TO THE CAR DEALERSHIP WHERE I HAD PURCHASED MY CAR AND THEY SAID IT WAS THE ELECTRIC POWER STEERING GEAR AND I HAD RESEARCHED THAT SOME PREVIOUS CARS HAD BEEN RECALLED FOR THAT EXACT PROBLEM.

05/08/2018
Components: STEERING
Incident Date: 04/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

POWER STEERING GEAR FAILED WHILE DRIVING ON HIGHWAY. I NEARLY LOST CONTROL OF MY VEHICLE. VEHICLE HAS APPROXIMATELY 48K MILES, THIS SAME PART IS COVERED UNDER OTHER FORD FUSION RECALLS BUT NOT THIS SPECIFIC VIN. FORD DEALERSHIP QUOTED $2600 TO REPAIR.

05/07/2018
Components: POWER TRAIN
Incident Date: 05/03/2018
Crash: No
Fire: No
Summary

MY FORD FUSION IS A 2013 WHICH MEANS ITS ONLY 5 YEARS OLD AND THE GEAR SHIFT BUSHING POPPED OFF, WHEN I WENT TO PUT MY CAR IN PARK THE TRANSMISSION WAS AUTOMATICALLY SWITCHED TO DRIVE. I LUCKILY NOTICED MY CAR WASN'T IN PARK BEFORE I WAS ABOUT TO STEP OUT THE CAR OR I COULD HAVE BEEN RAN OVER! SINCE MY EXTENDED WARRANTY NOR MY CAR INSURANCE WON'T COVER THE COST BECAUSE ITS CONSIDERED WEAR AND TEAR I'M STUCK WITHOUT A VEHICLE TILL I FIND $600 TO FIX THE MECHANICAL PROBLEM.

05/04/2018
Components: ENGINE
Incident Date: 04/20/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

THE CAR CAUGHT ON FIRE WHILE I WAS DRIVING. I HAD ENOUGH TIME TO GET OUT BEFORE THE TOTAL CAR WAS ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED.

05/03/2018
Components: ENGINE
Incident Date: 05/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. WHEN THE FAILURE OCCURRED, THE CONTACT SHIFTED INTO PARK AND THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE CONTACT CALLED GREENWOOD FORD LINCOLN AT(270) 843-9041 (3075 SCOTTSVILLE RD, BOWLING GREEN, KY 421040) AND WAS INFORMED OF NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000.

05/03/2018
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 04/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K99DR******
Summary

I HAVE A 2013 FORD FUSION THAT I JUST HAD TO REPLACE THE. TAKE BOOSTER ON, 8000 MILES OUT OF WARRANTY...AND NOW1 WEEK LATER, MY TURBO HAS WENT OUT! GONNA COST OVER $1000 TO FIX, NOT TO MENTION THE 400$ FOR THE BRAKE BOOSTER.. I HAVE ALWAYS BEEN A FORD FAN! BUT THIS IS DEFINITELY PUTTING A BAD TASTE IN MY MOUTH!!!!! I COULD UNDERSTAND IF THE CAR HAD A LOT OF MILES ON IT.... BUT 68,0000 MILES???? COME ON!!!!

05/02/2018
Components: STRUCTURE
Incident Date: 04/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

PASSENGER DOOR LATCH (FRONT SEAT) BROKEN WITHOUT WARNING, UNABLE TO KEEP DOOR CLOSED WHEN MOVING.. I WAS INFORMED BY THE DEALER THAT THE LATCH PROBLEM ON THIS VEHICLE WAS NOT INCLUDED WITH THE FUSION DOOR LATCH RECALL THAT AFFECTED OTHER 2013 FUSIONS. DEALER HAS NOW FIXED THE LATCH AND AT FIRST WAS GOING TO CHARGE ME THE ENTIRE $500 COST UNTIL I CALLED FORD DIRECTLY WHERE THEY AGREED (FORD) TO PAY MOST OF THE COST BUT NOT REPLACE OTHER UNAFFECTED DOOR LATCHES. THOUGH MY OUT OF POCKET COST WAS ONLY $53.50, MY CONCERN IS THAT THE PREVIOUS FUSION RECALL DID NOT GO FAR ENOUGH TO INCLUDE OTHER 2013 FORD FUSIONS THAT MAY HAVE THE SAME ISSUE. I AM CONCERNED FOR THE SAFETY OF OTHER OCCUPANTS IN THE VEHICLE.

05/01/2018
Components: ELECTRICAL SYSTEM,SERVICE BRAKES, HYDRAULIC,ENGINE
Incident Date: 04/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED FOR THE COOLANT TEMPERATURE, WHICH WAS INCREASING. THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE CONTACT STATED THAT THE ENGINE WAS TURNED OFF AND RESTARTED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER (HOLLINGSWORTH RICHARDS FORD, 778 FLORIDA BLVD, BATON ROUGE, LA 70806, (225) 927-5555) WHERE IT WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNSURE IF THE REMEDY CAUSED THE FAILURES BECAUSE THE VEHICLE HAD NO FAILURES PRIOR TO THE RECALL REMEDY. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN EXTENDED WARRANTY CAMPAIGN NUMBER: 14N02 (ABS VEHICLE SPEED SIGNAL RELATED COMMUNICATION LOSS THAT DISABLES OBDII SYSTEM MONITORS). THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR OVER A WEEK WITHOUT DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

04/30/2018
Components: STRUCTURE
Incident Date: 04/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR WITH STRING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AT VICKSBURG FORD, LINCOLN, MAZDA (2431 N FRONTAGE RD, VICKSBURG, MS 39180). THE CONTACT STATED THAT THE FRONT DOOR ON THE PASSENGER SIDE ALSO EXPERIENCED THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE RECALL INFORMATION WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000. *TT

04/29/2018
Components: AIR BAGS
Incident Date: 04/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

AIRBAG WARNING LIGHT ON

04/26/2018
Components: STEERING
Incident Date: 04/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

LOST STEERING HAS CRACKED ELE DRIVE MOTOR ON STEERING RACK 10TH ONE IN OUR FLEET OF 50 THE MOUNTING EAR IS BROKE FROM CORROSION OR RUST JACKING ALL THE CARS WE HAVE THE COWL LEAKS WATER ON DRIVE MOTOR

04/25/2018
Components: STEERING,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 04/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

MY SISTER SENT ME A RECALL NOTICE, IT WASN'T PERTAINING TO MY VEHICLE, BUT I WENT ALONG AND MADE SURE TO LOOK UP MINE ALSO. UPON REVIEWING MY INFORMATION, I WAS SOLD A VEHICLE I BELIEVE SHOULD HAVE NEVER LEFT THE LOT, SINCE THERE WERE RECALLS DATING FROM 2014 AND I BOUGHT THE VEHICLE IN 2017. I CALLED FORD THEY TOLD ME PARTS WEREN'T IN AND THAT I WOULD HAVE TO WAIT, AND THAT ONE PROBLEM OCCURS WHEN YOU LIVE IN HEAVILY SALTED AREAS, I RESPONDED WITH HELLO LADY, I DO LIVE IN CT WHERE IT CONSTANTLY SNOWS. I HAVE EXPERIENCED WHY THESE WOULD BE RECALLS SO FAR SUCH AS THE DOOR LATCH AND THE RESTRAINTS, BUT WITH SUCH GRAVE RECALLS AS THESE WHY WAS IT ALLOWED TO BE SOLD OFF THE LOT WITHOUT HAVING THE RECALLS CHECKED FIRST?

04/24/2018
Components: STEERING
Incident Date: 04/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

STEERING RACK DRIVE MOTOR MOUNTING EAR CRACKED FROM CORRIOSION OR RUST JACKING THIS IS THE 9TH ONE IN OUR CITY FLEET IN A FEW MONTHS THIS IS A SAFETY PROBLEM SOMEONE WILL GET HURT

04/19/2018
Components: STEERING,ENGINE
Incident Date: 04/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOT CALLED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 28,221. *TT *TR

04/19/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU6DR******
Summary

I LIVE MOSTLY IN FLORIDA WHEN THE TEMPERATURE WAS 87 DEGREES MY SUN ROOF WAS OPEN LATER IN THE DAY I CLOSED THE SUN ROOF IT WAS CRACKED I WASN'T IN THE CAR WHEN IT CRACKED. I HAVE AN EXTENDED WARRANTY BUT THEY REFUSED THE CLAIM. I UNDERSTAND THIS IS HAPPENING TO A LOT OF VEHICLES. FORD DENIED THE CLAIM.THE VEHICLE WASN'T MOVING AND IN A PARKIG LOT.

04/18/2018
Components: STEERING
Incident Date: 04/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

LOSS OF ELECTRIC POWER STEERING ASSIST ON THE POWER STEERING CONTROL MODULE (PSCM) DUE TO A PIGTAIL CONNECTION. THIS IS A HUGE SAFETY ISSUE AS THE POWER STEERING COULD TURN OFF WHILE DRIVING AND CAUSE AN ACCIDENT. CAR WAS NO LONGER DRIVE-ABLE.

04/14/2018
Components: POWER TRAIN,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

FROM THE DAY I FIRST DROVE MY CAR OFF THE LOT IT WAS A 2013 FORD FUSION S IT'S GRAY. I STARTED THE ENGINE AND THEN SAT IN THE DRIVER'S SEAT BEFORE I PUT IT IN DRIVE I HEAR A LOUD THUMPING NOISE GENERATING FROM THE BACK END OF MY CAR. AND IT'S STILL DOING IT 4 MONTHS LATER NON-STOP AND I CANNOT FIGURE OUT WHAT'S GOING ON ALSO THERE IS A RUSTED HOLE IN MY MUFFLER. ALSO OFTEN TIMES WHEN I AM DRIVING WHEN ACCELERATING THE TRANSMISSION HAS A HUGE LAG IN IT AND SOMETIMES IT STICKS WITHOUT SHIFTING TO THE PROPER GEAR TO ACCELERATE, SOMETIMES I HAVE TO ACTUALLY MANUALLY SHIFT THE GEARS. AND IT GETS VERY ROUGH WHEN IT SLIPS AND SLIDES AND MAKES A BIG DROP WHICH ALSO SHAKES THE ENTIRE VEHICLE AND IT ALSO IMPAIRS THE DRIVING PERFORMANCE. AND ANOTHER THING IS THE SEAT BELT, THE REAR MIDDLE SEAT OF MY VEHICLE WHEN INSTALLING A CHILD SAFETY SEAT THE MIDDLE SEAT BELT GOT ALL JAMMED UP AND WOULD NOT WORK AT ALL. I HAD TO REPLACE IT WITH AN AFTERMARKET SEAT BELT BECAUSE FORD DIDN'T WANT TO FIX IT FOR FREE AND WANTED TO CHARGE ME UPWARDS OF $400 JUST FOR THE SEAT BELT THAT WASN'T MY FAULT THAT I GOT DAMAGED I JUST INSTALLED THE CHILD SEAT LIKE THE LOCAL POLICE SHOWED ME TO AND THEN ONCE I GOT IT OUT THE SEAT BELT IT'S NOT WORKING. THEY SAY IT'S NOT A PART OF THE RECALL WHICH I ALREADY HAVE 4 RECALLS ON MY VEHICLE THAT IS NOT YET FIXED.

04/12/2018
Components: UNKNOWN OR OTHER
Incident Date: 04/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

RECALL #17S09. IT HAS BEEN OVER A YEAR SINCE THIS RECALL CAME OUT. IT SEEMS LIKE A PRETTY SERIOUS ISSUE. WHEN DO WE EXPECT A FIX TO THIS PROBELM?

04/06/2018
Components: SEAT BELTS,ENGINE
Incident Date: 04/03/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT WAS ALERTED BY SOMEONE THAT SMOKE WAS NOTICED FROM THE REAR OF HIS VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE CONTACT OPENED THE HOOD AND SAW FLAMES TOWARDS THE BACK OF THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS DRIVEN TO A GROCERY STORE PARKING LOT WHERE THE FIRE RESTARTED. THE CONTACT CALLED THE FIRE DEPARTMENT, BUT THE FIRE EXTINGUISHED ON ITS OWN BY THE TIME THE FIRE DEPARTMENT ARRIVED. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED THE HUNTINGTON BEACH FORD DEALER AT 714-842-6611 (LOCATED AT 18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648) AND WAS INFORMED THAT THE TECHNICIAN WOULD CALL HIM BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED RECEIVING NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 92,520. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/05/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 03/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO VILLA FORD (2550 N TUSTIN ST, ORANGE, CA 92865, (714) 637-8222) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

04/04/2018
Components: ENGINE AND ENGINE COOLING,SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED AUTO NATION FORD AT 713-489-2089 (LOCATED AT 12227 GULF FWY, HOUSTON, TX 77034) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/02/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/31/2018
Crash: No
Fire: No
Summary

IT READS IN THE WARNING SECTION I WAS OVER HEATING THAN THE ENGINE LIGHT CAME ON. AND IT WON'T KEEP IDLE WHEN I FILL IT UP WITH GAS I HAVE TO SET FOR 10 TO 15 MINS BEFORE IT WILL KEEP IDLE FOR ME TO DRIVE IT

04/02/2018
Components: AIR BAGS
Incident Date: 03/21/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FS6P0H72DR******
Summary

I WAS CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE HIT ME ON THE FRONT DRIVERS SIDE AND MY AIR BAGS DID NOT DEPLOY WHEN COLLISION HAPPENED

04/02/2018
Components: ENGINE
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOFAIR FORD IN HAVERHILL, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/02/2018
Components: AIR BAGS
Incident Date: 04/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA2BR******
Summary

TAKATA RECALL - IF THEY CAN STILL MANUFACTURE VEHICLES AND INSTALL AIRBAGS, THEY SHOULD BE ABLE TO PUT THEIR ENERGIES INTO FIXING AN OUTSTANDING RECALL FIVE YEARS OLD.

03/31/2018
Components: ENGINE
Incident Date: 03/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

MY VEHICLE HAS BEGUN TO STALL OUT. IT CAN HAPPEN AT ANY RANDOM TIME WHILE DRIVING, WHILE STOPPED, OR WHILE PULLING OUT INTO TRAFFIC. I HAD MY CAR TOWED TO THE SHOP THIS WEEK AND OF COURSE THEY SAY THEY COULDN'T GET IT TO DUPLICATE THE ISSUE. THEY REPLACED THE FUEL PRESSURE SENSOR AND IT DID NOT FIX THE ISSUE!! MY CHECK ENGINE LIGHT RANDOMLY GOES OFF AND ON BUT WHEN PLUGGED IN IT ISN'T PULLING ANY CODES. I HAVE A SON AND I LIVE IN MEMPHIS, TN AND THIS IS VERY DANGEROUS. IT IS NOT ONLY PUTTING MY LIFE IN DANGER BUT ALSO MY SON'S LIFE AS WELL AS OTHER DRIVERS. I AM LITERALLY SCARED TO DRIVE ANYWHERE WITH MY SON IN THE VEHICLE OUT OF FEAR MY CAR IS GOING TO DIE AND I AM GOING TO END UP IN A HORRIBLE CRASH! I KNOW I AM NOT THE ONLY ONE DEALING WITH THIS ISSUE. I HAVE SEEN TONS MORE ONLINE COMPLAINING ABOUT THE SAME ISSUE! UNHAPPY WITH FORD AND MY VEHICLE AT THIS POINT IS AN UNDERSTATEMENT. THIS NEEDS TO BE FIXED BEFORE SOMEONE ENDS UP SEVERELY INJURED OR DEAD!!!!!!!!!!!!!!!!!!!!!!!!

03/30/2018
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 03/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PULLING OUT OF A PARKING SPACE IN REVERSE, A RATTLING NOISE EMERGED FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE "HILL ASSIST" AND "TRACTION FAILED" MESSAGES DISPLAYED. THE CONTACT ALSO STATED THAT THE STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN POINT PLEASANT, NEW JERSEY WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL REGARDING THE STEERING RACK ASSEMBLY IN JUNE OF 2015. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED CASE NUMBER: CAS14489150. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

03/29/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/26/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

ON MARCH 26TH, 2018 AT APPROXIMATELY 10:40PM MY 2013 FORD FUSION (VIN #[XXX]) CAUGHT FIRE UNDERNEATH THE ENGINE COMPARTMENT. THIS OCCURRED AFTER APPROXIMATELY A 5 MINUTE DRIVE. THE CAR WAS PARKED FOR OVER 5 HOURS AND ON MY RIDE HOME A LIGHT APPEARED ON THE DASH SHOWING COOLANT/ENGINE OVERHEATING AND SMOKE BEGAN TO APPEAR FROM THE HOOD (THIS OCCURRED AS I ENTERED ONTO THE HIGHWAY AT APPROXIMATELY 60MPH). I WAS ABLE TO EXIT THE HIGHWAY SLOWLY AND PULL INTO A GAS STATION. THERE THE CAR CONTINUED TO SMOKE AND A PERSON THERE POINTED UNDERNEATH THE CAR WHERE THE FIRE WAS GOING. IT TOOK TWO FIRE EXTINGUISHERS TO PUT OUT THE FIRE. I BELIEVE THIS IS RELATED TO A RECALL 17S09. PRIOR TO THE FIRE, I HAD TAKEN THE VEHICLE IN TWICE TO FIX THIS ISSUE. ON 6/22/17 I TOOK THE VEHICLE INTO CARMAX TO HAVE THE COOLANT TEMP SENSOR REPLACED AFTER EXPERIENCING OVERHEATING PROBLEMS. I THEN TOOK THE CAR INTO TUTTLE-CLICK CAPISTRANO FORD TO HAVE THE COOLANT LEVEL SENSOR SYSTEM INSTALLATION WORK DONE PER THE RECALL ON 7/7/17. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

03/28/2018
Components: STEERING
Incident Date: 03/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

HAS CRACKED STEERING DRIVE MOTOR MOUNTING EAR COWL LEAKING ON ELE MOTOR AND STEERING RACK CAUSING CORROSION THEN RUST JACKING BRAKING OFF MOTOR MOUNTING EAR THIS IS THE 6TH ONE IN OUR FLEET SOME LOST STEERING

03/28/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

I BOUGHT MY FUSION 6 MONTHS AGO, AND HERE LATELY I HAVE BEEN EXPERIENCING STALLING ISSUES. IT TENDS TO HAPPEN WHEN THE VEHICLE HAS BEEN RUNNING FOR A WHILE. I WILL SIT IN MY DAUGHTER'S SCHOOL PARKING LOT TO WAIT FOR HER TO GET OUT WHEN ALL OF A SUDDEN THE ENGINE SHUDDERS AND STALLS. AND OTHER TIMES IT HAPPENS WHEN DRIVING IN THE PARKING LOT AT LOW SPEED, AGAIN IT SHUDDERS AND DIES. WE HAVE CHANGED A COUPLE PARTS(HIGH FUEL PRESSURE SENSOR, FUEL SENDING UNIT, AND THE HIGH PRESSURE FUEL PUMP) NOTHING SEEMS TO BE HELPING THE ISSUE.

03/26/2018
Components: STEERING
Incident Date: 03/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

POWER STEERING MOTOR MOUNTING EARS ARE CRACKING DUE TO CORROSION WE HAVE SOME OF THEM LOOSE CONTROL OF THE STEERING THIS IS A FLEET CAR THIS IS A COMMON PROBLEM FORD JUST REPLACED TWO FOR FREE THET OUT OF WARRANTY

03/26/2018
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU6DR******
Summary

WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

03/23/2018
Components: POWER TRAIN
Incident Date: 02/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU5DR******
Summary

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD A GRINDING NOISE THROUGHOUT THE VEHICLE BUT COULD NOT PINPOINT THE LOCATION. THE VEHICLE WAS TAKEN TO GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 781-4844) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. WHILE THE CONTACT'S DAUGHTER WAS DRIVING BACK HOME, THE VEHICLE STALLED AND LOST POWER. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED GARY CROSSLEY FORD AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

03/21/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/12/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

I WAS DRIVING ON RYE 24 SOUTH BROCKTON MA PULLED OVER TO BREAKDOWN LANE TRANAFTER SHIFTING TO PARK WHEN I GOT OUT THE CAR SHIFTED BACK TO REVERSE AND SPED UP BACKWARD KNOCKED ME DOWN WHILE DOOR OPEN AND ROLLED OVER MY LEFT LEG.

03/20/2018
Components: ENGINE
Incident Date: 01/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

ENGINE CYLINDER HEAD RECALL: THE RECALL CAME OUT EARLY IN 2017 STATING THAT THE CYLINDER HEAD MAY CRACK CAUSING AN OIL LEAK THAT MAY RESULT IN A FIRE IN THE ENGINE COMPARTMENT. THE RECOMMENDATION WAS TO KEEP COOLANT LEVEL PROPERLY MAINTAINED WHICH WAS DONE, HOWEVER, THE COOLANT KEPT DISAPPEARING AND GOING INSIDE THE ENGINE FOR ABOUT A YEAR. THE ENGINE FAILED JAN 20, 2018 BEFORE A RESOLUTION BY FORD COULD BE FOUND. I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED RUNNING AND WOULD NOT START AGAIN. I WAS ABLE TO COAST OFF THE SIDE OF THE ROAD. THE CAR WAS TOWED TO A FORD DEALERSHIP IN FAYETTE, AL WHERE IT HAS REMAINED FOR TWO MONTHS. I HAVE BEEN GIVEN THE RUNAROUND BY FORD MOTOR COMPANY UNTIL TODAY WHEN THEY TOLD ME THEY COULD NOT MEET MY EXPECTATIONS AND REFERRED ME BACK TO THE LOCAL DEALER. THE LOCAL DEALER OFFERED TO SELL ME A USED ENGINE FOR $4000 WHICH I REFUSED TO PURCHASE. MY EXPECTATION IS FOR FORD MOTOR COMPANY TO PAY FOR INVESTIGATION OF THE PROBLEM WITH MY CAR WHICH THEY HAVE FAILED TO DO. I WANT THEM TO REPAIR MY ENGINE IF THIS RECALL HAD ANYTHING TO DO WITH THE FAILURE, WHICH I BELIEVE IT HAS. COOLANT IS NOT SUPPOSED TO LEAK INTO THE ENGINE AND I BELIEVE THE DAMAGE CAUSED BY THIS EVENT HAS CAUSED THE FAILURE. THEY HAVE LEFT ME WITHOUT A VEHICLE, WHICH I STILL OWE ALMOST $10,000 ON, AND REFUSE TO DO ANYTHING AT ALL.

03/19/2018
Components: ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
Incident Date: 03/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/17/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

MY 2013 FORD FUSION DIES AFTER IT WARMS UP AS I GO INTO A INTERSECTION IT DIES HAVE TO RESTART IT. COULD BE VERY DANGEROUS. ALMOST SCARED TO DRIVE IT. PLEASE LOOK INTO THIS THIS THANK YOU

03/16/2018
Components: STEERING
Incident Date: 12/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

IT HAS BEEN REPORTED THAT 2014-2018 FORD FUSION STEERING WHEEL CAN COME LOOSE AND IN SOME CASES DETACH WHILE DRIVING. I'D LIKE TO REPORT THAT MY 2013 FUSION TITANIUM IS ALSO EXPERIENCING A LOOSE STEERING WHEEL THAT'S PROGRESSIVELY GETTING LOOSER. IT HAS NOT DETACHED DURING DRIVING. I FIRST NOTICED IT ABOUT 4 MONTHS AGO. I WAS DRIVING WHEN I FIRST NOTICED IT.

03/15/2018
Components: STEERING,EXTERIOR LIGHTING,SEAT BELTS
Incident Date: 11/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TAKATA INFLATORS I COULD NOT SEE HEADLIGHT WOULD GO OFF AND ON AND MY STEERING WHEEL WOULD SHAKE UNCONTROLLABLY CAME CLOSE TO 3 FATAL ACCIDENTS EVERY TIME THINGS WENT WRONG I WAS DRIVING ON THE FREEWAY ME AND MY KIDS CAME SO CLOSE TO LOOSING OUR LIVES

03/15/2018
Components: AIR BAGS,UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 05/11/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6POH77DR******
Summary

THE AIRBAG HAS BUSTED AROUND 90 DAYS AFTER ACCIDENT ON A CITY STREET WHEN VEHICLE WAS HIT BY ANOTHER VEHICLE

03/14/2018
Components: STEERING
Incident Date: 10/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

THE STEERING WHEEL ON MY 2013 FUSION TITANIUM IS LOOSE. CURRENT RECALL COVERS 2014. THE STEERING WHEEL CAN ROCK BACK AND FORTH AND SIDE TO SIDE WITH EASE AND MOVES OVER A HALF INCH.

03/13/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

TAKATA RECALL I BOUGHT A USED CAR FROM IN HOUSE AUTO FINANCE IN HAWTHORNE,CA. DATE OF PURCHASE 12/30/17. I COMPLAIN AND ASKED DEALER STEVE TO FIX THE NOTICED JERKING AS I PULL OFF TO DRIVE OR COME TO A STOP. THEY SPEAKING ON THE MECHANIC THAT WORKS ON GROUNDS MANUEL, SAID IT ONLY GOT AN OIL CHANGE BECAUSE THATS WHAT WAS NEEDED ON THE CAR. THIS WAS IN JANUARYJANUARY. THEN I COMPLAINED AGAIN ABOUT THE SAME PROBLEM AND THE TWO MEN TOLD ME TO BRING IT BACK BUT THE MECHANIC WASNT THERE BUT SET A TIME AND DATE TO COME HE WASN'T THERE. THE THINGS NOTICED ON THE CAR WHEN I GOT IT LOOKED AT THE BREAK PADS IN THE REAR WERE GONE THE BREAK PADS IN THE FRONT IS WORN OUT THE MOTOR MOUNTS NEEDED TO BE REPLACED BUT ONLY TWO WERE NOT THE TRANSMISSION MOTOR MOUNT THE TIRES KEPT HAVING A FLAT THEY ONLY PATCHED IT. I HAVE A 7 MONTH OLD AND BEEN TRYING TO GET THIS CAR FIXED SINCE JANUARY. THE DEALERSHIP WILL FIX PARTIALLY OF THE THINGS MENTIONED BUT NOT FULLY. THEN HE TOLD ME TODAY HE'S NOT FIXING THE CAR. I'LL DRIVE IT ON THE STREET AND IT'LL JERK. I'LL PULL OFF FROM A STOP LIGHT IT'LL JERK. THE TIRE IN THE BACK DRIVER SIDE GOT FLAT. THE TIRE ON DRIVER SIDE IN FRONT GOT FLAT.

03/11/2018
Components: ELECTRICAL SYSTEM
Incident Date: 02/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

TAKEN CAR TO THE DEALERSHIP THREE TIMES TO HAVE THE ACM REPLACED WHICH CONTROLS THE RADIO AND THE "MY FORD SYNC" AND HAS CONTINUED TO BURN OUT DESPITE SYSTEM CHECKS BY DEALERSHIP. THE RADIO WILL WORK FOR ABOUT FOUR DAYS AFTER REPLACED THEN FAIL AGAIN.

03/09/2018
Components: STEERING
Incident Date: 03/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

CRACKED STEERING DRIVE MOTOR ON RACK AND PINION CAUSING LOSS OF STEERING COWL IS LEAKING ON DRIVE MOTOR AND WIRING HARNESS CAUSING CORROSION THEN PUSHING THE TWO PARTS APART THEN CRACKING THE 4TH ONE IN OUR FLEET TO DO THIS HAS 22170 MILES ON IT

03/09/2018
Components: ENGINE
Incident Date: 03/07/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD. ALSO, THE ENGINE TEMPERATURE GAUGE INCREASED TOO HIGH AND THE "ANTIFREEZE OVERHEATING" WARNING MESSAGE APPEARED. AFTER STOPPING THE VEHICLE, FLAMES WERE DISCOVERED COMING FROM UNDER THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,000.

03/08/2018
Components: STEERING,UNKNOWN OR OTHER,ENGINE
Incident Date: 03/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I WAS DRIVING AS USUAL. THE CAR SUDDENLY SLOWED DOWN AND THE RED WARNING SIGN CAME ON AND READS " ENGINE COOLANT OVERTEMPERATURE ". AT THIS POINT, THE STEERING BECAME DIFFICULT AND THE SPEED SLOWED TO A CRAWL WHILE WE WERE IN THE MIDDLE OF A HIGHWAY. THIS PUT US ( MY TWO CHILDREN AND I ) IN SO MUCH DANGER! CARS WERE HONKING AND WHIZZING BY US WHICH SCARED MY CHILDREN. WHEN WE FINALLY MADE IT TO THE SIDE OF THE ROAD WHITE SMOKE WAS COMING OUT FROM UNDER THE HOOD. COINCIDENTALLY, WE JUST GOT A LETTER FROM FORD THAT STATES A RECALL THAT DESCRIBED WHAT HAPPENED TO OUR CAR. SAFETY RECALL NOTICE 17S09 / NHTSA RECALL 17V-209

03/07/2018
Components: STEERING
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

LOSS OF STEERING HAS CRACKED DRIVE MOTOR ON STEERING RACK FLEET CAR 3RD ONE WITH SAME PROBLEM COWL LEAK WATER ON STEERING MOTOR CAUSING CORROSION THEN RUST JACKING BRAKING OFF MOUNTING EAR ON DRIVE MOTOR COMMON PROBLEM

03/07/2018
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (J.C. LEWIS FORD, 9505 ABERCORN ST, SAVANNAH, GA 31406) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/06/2018
Components: ENGINE
Incident Date: 02/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE SOFTWARE NOT BEING A VALID REMEDY FOR THE FORD FUSION MODELS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/06/2018
Components: STEERING
Incident Date: 03/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

CAR BECAME DIFFICULT TO STEER AND WARNING CAME ON "POWER STEERING ASSIST FAIL" I WAS DRIVING MY TWO CHILDREN TO SCHOOL AT THE TIME!

03/06/2018
Components: POWER TRAIN
Incident Date: 12/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H96DR******
Summary

VERY HARD UPSHIFT INTO 3RD GEAR. HAD VEHICLE AT MY LOCAL FORD DEALER THE DAY AFTER I BOUGHT IT IN NOVEMBER 2017 AND HAD SOME INTERNAL TRANSMISSION REPAIRS DONE UNDER ILLINOIS USED VEHICLE POWERTRAIN WARRANTY. GOT THE VEHICLE BACK 25 DAYS LATER AND THE HARD SHIFTING DID NOT CHANGE, NOT EVEN A LITTLE. TOOK VEHICLE BACK THE FOLLOWING DAY AND THEY SAID THE HARD SHIFTING IS NOW NORMAL TO THAT VEHICLE. THE SHIFTING HAS GOTTEN SO BAD THE FRONT TIRES CHIRP WHEN GOING INTO GEAR. I NOW HAVE DRIVEN THE CAR ALMOST 3,000 MILES AND THE ADAPTIVE LEARN HAS NOT SOFTENED THE SHIFTING EVEN THOUGH FORD SAYS IT CAN TAKE UP TO 1,000 MILES. MULTIPLE COMPLAINTS ABOUT THIS TRANSMISSION (6F35) ON THE INTERNET.

03/03/2018
Components: STEERING
Incident Date: 03/03/2018
Crash: No
Fire: No
Summary

STEERING WHEEL IS CONSTANTLY COMING LOOSE. I AM ABLE TO TIGHTEN IT MYSELF, VUT WITHIN A COUPLE OF DAY IT IS LOOSE AGAIN. I JUST TRIED TO TURN INTO MY LOCAL WALGREENS AND THE STEERING WHEEL CAME OFF THE BOLT COMPLETELY AND JUST SPUN. I HAD NO CONTROL OF THE VEHICLE.

03/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

MY 2013 FORD FUSION HAS HAD STALLING ISSUE FOR A WHILE NOW. IVE HAD THE CAR FOR A LITTLE OVER A YEAR NOW. I COULD BE DRIVING AND THE CAR WILL JUST SPUTTER OUT WITH NO WARNING LIGHTS AT ALL. MOST OF THE TIME IT STARTS BACK UP BUT HAS TROUBLE AT TIMES AS WELL AND I I LOOSE STEERING AND BRAKES WHEN THIS HAPPENS. THERE HAS BEEN A COUPLE CLOSE CALLS DUE TO STALLING. CAR HAS BEEN TO THE DEALER 7 TIMES FOR THE STALLING THAT HAS YET TO BE RESOLVED AND 5 OTHERS TIMES FOR DIFFERENT PROBLEMS. IVE HAD THE CAR A LITTLE OVER A YEAR NOW AND ALL IT HAS BEEN IS PROBLEMS AFTER PROBLEM AFTER PROBLEM. THE DEALER HAS THE CAR MORE THAN I DO. I HAVE MADE COORPORATE AWARE OF THE PROBLEM AND SEEM TO NOT CARE. I HAVE SHOWED THEM THE VIDEO AND THEY SAY THEY DONT KNOW WHAT COULD BE CAUSING THAT TO HAPPEN. IT ALSO HAS TRANSMISSION PROBLEMS WITH JERKING WHEN SHIFTING GEARS AND THEY TELL ME THAT IT IS SUPPOSE TO DO THAT. THATS [XXX]. THIS WILL BE THE FIRST AND LAST FORD PRODUCT I WILL EVER BUY IN MY LIFE. CUSTOMER SERVICE WAS HORRIBLE WITH COOPERATE AND THE DEALER. AND IF I GET INTO AN ACCIDENT BECAUSE THEY DONT KNOW WHAT IS WRONG WITH IT THEY WILL BE GETTING SUED. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

03/01/2018
Components: STEERING
Incident Date: 02/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

VEHICLES ELECTRONIC STEERING ASSIST SERVICE WARNING LIGHT CAME ON WHILE DRIVING, BUT REMAINED FUNCTIONAL UNTIL THE VEHICLE WAS PARKED AND ENGINE TURNED OFF. UPON RESTART THE SERVICE STEERING NOW LIGHT WAS ON, WITH NO POWER STEERING. LUCKILY NOBODY WAS DRIVING THE VEHICLE WHEN THE STEERING SYSTEM COMPLETELY STOPPED WORKING OR THAT COULD HAVE BEEN CATASTROPHIC. TOOK THE VEHICLE TO THE DEALER AND THEY ARE CLAIMING 1,700 TO FIX THE VEHICLE THAT HAS ONLY 42,000 MILES AND WAS PROPERLY MAINTAINED BY THEM! THE DEALER EXPLAINED THAT THE VEHICLE DOES NOT HAVE A RECALL ON THIS PART BECAUSE OF THE YEAR OF THE VEHICLE (ALTHOUGH OVER HALF A MILLION RECALLS ON SEVERAL OTHERS INCLUDING FORD FUSIONS). THIS IS UNACCEPTABLE FOR FORD TO NOT STAND BEHIND THEIR PRODUCT ESPECIALLY WHEN ITS A KNOWN SAFETY ISSUE. ANY HELP OR ADVICE WOULD BE GREATLY APPRECIATED! THANK YOU FOR YOUR TIME.

02/28/2018
Components: STRUCTURE
Incident Date: 02/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

REAR PASSENGER DOOR LATCH DOES NOT LATCH. THIS WAS APPARENTLY SUPPOSED TO BE FIXED DECEMBER 2013.

02/28/2018
Components: POWER TRAIN,ENGINE
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE DUE TO OVERHEATING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO), BUT THE FAILURE COULD NOT BE REPLICATED. BARBEE FREEWAY FORD (4471 E EVANS AVE, DENVER, CO) WAS ALSO CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS FINALLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND ENGINE WOULD HAVE TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.

02/24/2018
Components: EXTERIOR LIGHTING
Incident Date: 02/15/2018
Crash: No
Fire: No
Summary

HEADLIGHTS GOING OUT SO OFTEN! YOU NEED TO REMOVE THE BUMPER IN ORDER TO ACCESS SWITCHING THESE BULBS. THIS IS COSTLY IN LABOR AND FORD OEM PARTS. WHEN ONE HEADLIGHT GOES OUT IT TRIGGERS THEM ALL TO GO OUT. VERY DANGEROUS IF ON A ROAD TRIP OR DRIVING AT NIGHT. WAS SOLD A VEHICLE WITH MY HEADLIGHT PIGTAIL PLUGS CORRODED. ESTIMATE IS $680 FROM FORD TO FIX MY ISSUE! $360 FOR JUST A HEADLIGHT SWITCH. THERE IS A RECALL ON SOME 2013 FUSIONS THEY CLAIM A DEFECTIVE FILM HOWEVER IVE SPOKEN TO DOZENS OF OTHER OWNERS ON FORD FORUMS AT THIS POINT, WHO HAVE MY SAME ISSUE WITH THE HEADLIGHT LOW BEAMS GOING OUT WITHIN A YEAR. PLANNING ON GETTING TOGETHER AND FILING A MASS CLAIM IF THEY DONT RECTIFY MY CORRODED EQUIPMENT ISSUE. MIGHT HAVE TO STEER PEOPLE AWAY FROM BUYING FUSIONS. I WAS PULLED OVER FOR THIS TOO AND NEARLY HIT BY SPEEDING CARS ONLY TO FIND OUT IT WAS NOT EVEN A BURNT BULB.

02/22/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

MY VEHICLE HAS BEEN STALLING OUT AFTER FUELING, AS WELL AS IN HEAVY TRAFFIC, AND AT RED LIGHTS. I TOOK IT TO THE SHOP, AND THE DIAGNOSTICS INDICATING IS WAS "LOW FUEL PRESSURE" READING, SO THEY REPLACED THE FUEL PUMP. TWO DAYS LATER, I FILLED UP WITH GAS AND IT STALLED OUT WHILE IN MOTION AT 40 MILES AN HOUR, AND WITHIN 15 MINUTES, IT STALLED AGAIN AT THE RED LIGHT. I CAN FEEL THE CAR BEGINNING TO STALL, SO I PUT IT IN PARK, SO I CAN GIVE IT GAS... SOMETIMES THIS WORKS AND SOMETIMES IT DOESN'T. THERE HAVE BEEN MANY INSTANCES WHERE I'M IN THE INTERSECTION, AT A MEDIAN, OR IN THE MIDDLE OF HEAVY TRAFFIC WHEN THE CAR WILL STALL OUT... THIS IS VERY CONCERNING, AND DANGEROUS... MY LIFE AS WELL AS OTHERS COULD BE IN DANGER DUE TO A FAULTY SYSTEM.

02/22/2018
Components: STEERING
Incident Date: 02/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

MY WIFE WAS DRIVING WITH MY TWO CHILDREN. SHE MADE A RIGHT HAND TURN AND THE POWER STEERING WENT OUT. SHE ALMOST RAN INTO A TRUCK THAT WAS TRAVELING AT APPROXIMATELY 45 MPH. THANK GOD THAT THE TRUCK SWERVED AND A ACCIDENT WAS AVOIDED. A LIGHT CAME ON THAT SAID POWER STEERING ASSIST FAULT. AFTER A LOT OF RESEARCH I'VE FOUND THIS IS A COMMON PROBLEM IN CERTAIN FORD MODELS. I'VE TALKED TO FORD AND THEY HAVE INFORMED ME THAT THIS IS NOT A RECALL. HOW CAN SOMETHING SO DANGEROUS AND WITH SO MANY INCIDENTS NOT BE THERE RESPONSIBILITY. IT SEEMS AS IF THEY COULD CARELESS ABOUT THE SAFETY OF THERE CUSTOMERS. $1950.00 LATER AND IT IS FIXED. NOW I HAVE TO WORRY ABOUT IT HAPPENING AGAIN. VERY DISAPPOINTED ON HOW FORD IS HANDLING SUCH A DANGEROUS ISSUE. AFTER FURTHER REVIEW AND TALKING TO MULTIPLE QUALIFIED MECHANICS I HAVE COME TO THE CONCLUSION THAT THE ELECTRIC POWER STEERING SYSTEM IS IN A PLACE THAT IT SHOULD NOT BE. IT CAN NOT HANDLE THE HEAT FROM THE ENGINE AND CATALYTIC CONVERTER. THE MODULE BOX WAS CRACKED WHICH ULTIMATELY CAUSED THIS ISSUE. WHY WOULD THIS CRACK. IT'S STATIONARY. THERE IS NO REASON WHY FORD IS NOT TAKING FULL RESPONSIBILITY FOR THIS FAULTY SET UP THAT WILL ULTIMATELY ENDING WITH A FATALITY IF THERE ALREADY HASN'T BEEN.

02/20/2018
Components: ENGINE
Incident Date: 04/10/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE FOR TWO WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE BEING MADE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

02/20/2018
Components: ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

02/20/2018
Components: ENGINE
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TAKATA RECALL - AUGUST 2017 MY CAR EXPERIENCED THE FOLLOWING: COOLANT LOSS WELL BELOW THE MINIMUM LEVEL IN THE COOLANT BOTTLE AT THE TIME OF A COLD START OF THE VEHICLE. WHEN A COLD ENGINE IS STARTED WITH INSUFFICIENT COOLANT AND THE VEHICLE IS DRIVEN, THE CYLINDER HEAD UNDERGOES RAPID HEATING. MY VEHICLE WAS IN MOTION ON A CITY STREET. THE DASHBOARD BEGAN TO DING AND FLASH DUE TO OVERHEATING. I HAD THE RECALLS ON MY FORD COMPLETED AT TYLER FORD IN TYLER, TX; HOWEVER, THERE IS NOT A FIX FOR THE OVERHEATING RECALL. THEREFORE, TYLER FORD "BANDAIDED" THE PROBLEM UNTIL A REMEDY IS ISSUED BY FORD.

02/20/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

BAD MANAGEMENT VALVE PART #DG9Z90279D NEEDS TO BE REPLACED. TOLD IT WAS ON BACK ORDER FOR THE NEXT 2-3 MONTHS. OVER 750 PENDING ORDERS. THIS IS A KNOWN PROBLEM WITH SOME VEHICLES BEING RECALLED FOR REPAIR. THIS VEHICLE ISN'T ON THE RECALL LIST BUT IN MY OPINION SHOULD BE BECAUSE OF THE SAFETY CONCERNS THIS HAS THE POTENTIAL FOR. THIS FAULTY VALVE IS CAUSE PRESSURE TO BUILD UP IN THE FUEL TANK THAT COULD POSSIBLE CAUSE AN EXPLOSION OR FIRE. WAITING 2-3 MONTHS IS NOT ACCEPTABLE. ALSO, NO WARNING TO MYSELF WAS PROVIDED FROM THE 2 DEALERSHIPS THAT DIAGNOSED MY VEHICLE AND THAT I TALKED TO TO GET THIS PART. I ONLY FOUND OUT BY DOING EXTENSIVE RESEARCH. PROBLEM STILL ISN'T FIXED, WAITING ON PARTS.

02/19/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

ENGINE STALLS WHILE DRIVING WITH NO WARNING MAY INCREASE THE RISK OF A CRASH. AFTER IT STALLS YOU CAN PUT IT IN PARK, APPLY BREAK AND IT WILL RESTART. THIS IS NOT A GOOD THING TO HAPPEN ON A HIGHWAY. NO FAULT CODE OR SERVICE LIGHTS. IT ALWAYS DOES THIS AFTER IT HAS SET FOR ABOUT AN HOUR AFTER RUNNING AND THEN WILL STALL ABOUT THE TIME YOU GET ON THE ROAD. ( 200 FEET )

02/19/2018
Components: STEERING
Incident Date: 02/18/2018
Crash: No
Fire: No
Summary

I TOOK A TURN OUT OF A PARKING LOT AND LOST MY ELECTRIC STEERING COMPLETELY. THE DEALERSHIP CALLED IT AN "INTERNAL FAILURE". THEY SAID THE STEERING GEAR (OR STEERING RACK) CAME APART INTERNALLY. THEY SAID THERE IS NO RECALL FOR THIS ISSUE AND IT WILL COST ME $2,200. IT WAS VERY SCARY AS I COULD BARELY TURN THE WHEEL. THANK GOODNESS I WAS STILL IN A PARKING LOT, AND MANAGED TO TURN INTO A SPOT AWAY FROM MOVING VEHICLES.

02/18/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97ER******
Summary

CHECK ENGINE LIGHT CAME ON. USED CODE CHECKER TO INVESTIGATE AND CAME UP WITH CODE P144C. ENDED UP HAVING TO DO WITH THE CANISTER PURGE VALVE AND IT HAD TO BE REPLACED. COST - $326.04 REPAIRS COMPLETED AT WRAY FORD, 2851 BENTON ROAD, BOSSIER CITY, LA 318-686-7300, INVOICE NUMBER FOCS245906 ON 21 DEC 2016 SECOND ITEM: PROBLEM WITH START/STOP BUTTON. THE WRENCH ON THE DASH WOULD LIGHT UP. ONLY THING I COULD FIND OUT WAS LOOK IN THE MANUAL, WHICH SHOWED AND TOLD ME NOTHING. CAR WOULD JUST ARBITRARILY SHUT DOWN WHILE DRIVING !!! ONCE THE VEHICLE WAS STOPPED, I HAD TO USE A KNIFE TO PULL THE START/STOP BUTTON OUT AND THEN IT WOULD GENERALLY RESTART AND THE WRENCH ON THE DASH WOULD GO OFF. TOOK TO DEALERSHIP AND STATED THE IGNITION BUTTON WAS FAULTY. ORIGINALLY TAKEN TO DEALERSHIP ON 11-1-2017 AND THEY DID NOT HAVE A REPLACEMENT PART, STATED THEY WERE ON BACK ORDER AND HAD NO IDEA WHEN A NEW ONE WOULD BE AVAILABLE, IN THE MEANTIME, FORD EXPECTED ME TO DRIVE A VEHICLE THAT COULD POTENTIALLY SHUT DOWN AT ANYTIME, WHILE TURNING IN FROM OF ANOTHER VEHICLE AT AN INTERSECTION WOULD HAVE BEEN A DEADLY EVENT !! I FILED A COMPLAINT WITH FORD MOTOR COMPANY, FORD CASE NUMBER CAS13448074 BUT NEVER HEARD ANYTHING FROM FORD. I FOLLOWED UP WITH THE DEALERSHIP WEEKLY ON STATUS OF PART. IT FINALLY CAME IN AROUND DECEMBER 14TH AND I SCHEDULED AN APPOINTMENT TO HAVE IT REPLACED ON DECEMBER 18TH. COST - $361.66 I WANT AN INVESTIGATION AS TO WHETHER THESE ARE RECURRING ISSUES AND A RECALL SHOULD BE MADE FOR THESE ISSUES. THE SECOND ONE IS A MAJOR SAFETY ISSUE.

02/15/2018
Components: ENGINE
Incident Date: 10/13/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED THAT THE OVERHEAT WARNING INDICATOR ILLUMINATED AND NOTICED SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER (PENNYRILE FORD, 5505 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) WAS CONTACTED AND STATED THAT THEY REPAIRED THE OVERHEATING FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/14/2018
Components: POWER TRAIN
Incident Date: 02/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THERE IS CURRENTLY A CONSUMER SATISFACTION PROGRAM (13N03) IN WHICH FORD HAS EXTENDED THE WARRANTY ON THE ELECTRONIC THROTTLE BODY ON CERTAIN VEHICLES. I HAVE BEEN EXPERIENCING ISSUES WITH MY ELECTRONIC THROTTLE BODY AND DISCOVERED THAT MY VEHICLE IS NOT COVERED UNDER THE SATISFACTION PROGRAM. I WAS TOLD BY THE MANAGER AT MY LOCAL FORD MECHANIC DEALERSHIP THAT THE ETB WERE ALL MADE WITH THE SAME PARTS AND HE DID NOT UNDERSTAND WHY MY VEHICLE IS NOT INCLUDED UNDER THE SATISFACTION PROGRAM/EXTENDED WARRANT. THERE HAVE BEEN MULTIPLE OCCASIONS WHEN I AM PULLING OUT ONTO A CITY STREET AFTER HAVING JUST STARTED MY VEHICLE LEAVING A PARKING LOT AND MY CAR HAS STALLED/DIED RESULTING IN NEAR FATAL ACCIDENTS SINCE MY VEHICLE WAS IMOBILE. THE OTHER DAY I WAS ALMOST T-BONED AND THANKFULLY THE ONCOMING VEHICLE WAS ABLE TO MANEUVER AROUND MY STALLED VEHICLE. I HAVE CONTACTED FORD TO FILE A COMPLAINT AND THEY HAVE STATED THERE IS NOTHING THEY CAN DO FOR ME.

02/13/2018
Components: EXTERIOR LIGHTING
Incident Date: 02/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

PASSENGER HEADLIGHT GOING OUT CONSTANTLY. NEED TO TAKE BUMPER OFF TO REPLACE THE HEADLIGHTS, NOT A CHEAP OR EASY FIX. I HAVE COME OUT OF POCKET TO REPLACE THE SET ALREADY COSTING ME $136.50, 1 MONTH LATER SAME HEADLIGHT HAS GONE OUT. FORD IS QUOTING ME OVER $200.00 FOR PARTS AND LABOR AND $99 JUST TO LOOK AT IT. MY VEHICLE WAS MANUFACTURED IN SEP. 23 2013. MY HEADLIGHTS SHOULD HAVE HAD A 6 YEAR WARRANTY AND MY NEW SET HAS A 7 YEAR WARRANTY. VERY DISAPPOINTED THAT YOU HAVE TO GO THROUGH ALL THAT WORK JUST TO SWITCH OUT A LIGHT BULB WHEN ITS OBVIOUSLY A MANUFACTURING ISSUE WITH THIS VEHICLE.

02/13/2018
Components: SEAT BELTS
Incident Date: 02/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STATIONARY, THE MIDDLE SECOND ROW SEAT BELT SEIZED AND THE CONTACT COULD NOT UNLATCH THE SEAT BELT FOR A PERIOD OF TIME. KEN GRODY FORD IN BUENA PARK, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

02/12/2018
Components: ENGINE
Incident Date: 02/09/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 70 MPH. IN ADDITION, THERE WAS WHITE AND GRAY SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE CONTACT CALLED BOGGUS FORD AT 956-686-7411 TO SPEAK WITH A MANAGER AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN THREE OPEN RECALLS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS UNKNOWN.

02/11/2018
Components: STEERING
Incident Date: 02/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

AFTER DRIVING TO THE GROCERY STORE I NOTICED THE STEERING WHEEL WAS LOOSE. WITHOUT TURNING IT, THERE IS ABOUT 1/8 INCH OF PLAY NOW BETWEEN THE TOP AND BOTTOM OF THE WHEEL WHEN PRESSING DOWN ON IT. ITS NOW A LITTLE FLOPPY/WOBBLY WHEN DRIVING.

02/06/2018
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 04/06/2016
Crash: No
Fire: No
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER DOOR LATCH FAILURE. *LD THE CONSUMER STATED AFTER HAVING THE VEHICLE REPAIRED UNDER THE RECALL. THE FAILURE RECURRED 14 MONTHS LATER. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY FOR HALF OF THE REPAIR. *JS

02/05/2018
Components: SERVICE BRAKES
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

REAR BRAKES NEED REPLACEMENT AT ONLY 22,500 MILES. ALTHOUGH HAVING BEEN THE SUBJECT OF AN OWNER COMPLAINT DURING THE WARRANTY PERIOD, THE DEALER REFUSES TO TAKE ANY POSITIVE ACTION AND STATES THEY ARE A CONSUMABLE ITEM.

02/05/2018
Components: AIR BAGS
Incident Date: 05/01/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TAKATA RECALL WAS IN VEHICUALR ACCIDENT AND AIR BAGS DID NOT DEPLOY

02/03/2018
Components: STEERING
Incident Date: 02/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

"POWER STEERING ASSIST FAULT" WHICH DOES NOT ALLOW THE CAR TO TURN ON. THE ERROR MESSAGE ABOVE IS LISTED AS THE REASON WHY THE CAR WILL NOT START.

02/01/2018
Components: ENGINE
Incident Date: 01/25/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE CONTACT EXITED BEFORE THE ENTIRE VEHICLE CAUGHT FIRE. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED; HOWEVER, THERE WAS A POLICE OFFICER PRESENT ON THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. STAMFORD FORD IN STAMFORD, CONNECTICUT WAS MADE AWARE OF THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FIRE AND PROVIDED THE CONTACT WITH CASE NUMBER: 140-11789. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

01/30/2018
Components: STEERING,ENGINE
Incident Date: 01/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE ENGINE ISSUE:VEHICLE INTERMITTENTLY STALLS WHILE BACKING, AND DRIVING. THE ELECTRICAL THROTTLE BODY WAS SUBJECT TO A FORD ' CUSTOMER SATISFACTION PROGRAM 13N03', THAT PROGRAM HAS NOW EXPIRED, AND ANY VEHICLES WITH THE NOW MALFUNCTIONING THROTTLE BODY WILL RECEIVE NO WARRANTY, OR COMPENSATION FOR REPAIR COSTS. WHEN THE VEHICLE STALLS WHILE DRIVING, ESPECIALLY AT HIGHWAY SPEEDS, THIS PRESENTS AN EXTREMELY DANGEROUS SITUATION. THE STEERING ISSUE: TWO RECALLS WERE ISSUED FROM FORD REGARDING THIS ISSUE. FORD 13S06, NHTSA 13V232000 FORD 15S14, NHTSA 15V250000 OUR VEHICLE WA NOT SUBJECT TO THE FIRST RECALL, BUT WAS SUBJECT TO THE SECOND. THE RECALL WORK WAS PERFORMED BY THE ORIGINAL OWNER ON MAY 15, 2015, THE VEHICLE HAD APPROXIMATELY 30,000 MILES AT THAT TIME. THE DEALER INSPECTED THE STEERING GEAR MOTOR FOR MOUNTING BOLT CORROSION. THE BOLTS WERE APPARENTLY FOUND TO ALL BE INTACT, AND A SIMPLE 'ANTI RUST WAX' WAS APPLIED TO THE BOLTS. PER FORDS DIRECTIVE, IF ANY OF THE MOUNTING BOLTS WERE MISSING/BROKEN, A COMPLETELY NEW STEERING GEAR ASSEMBLY WAS TO BE INSTALLED. WE PURCHASED THE CAR IN THE SUMMER OF 2017, WITH 55,500 MILES ON IT. AT JUST OVER 60,000 MILES, THE POWER STEERING FAILED WHILE DRIVING. THIS IS MY 16 YEAR OLD DAUGHTERS CAR, AND ALL THESE MECHANICAL ISSUES HAVE OCCURRED WHEN SHE IS BEHIND THE WHEEL. THE INTERMITTENT STALLING, AND MOST RECENTLY THE COMPLETE LOSS OF POWER STEERING THANKFULLY DID NOT RESULT IN ACCIDENT OR INJURY. FORTUNATELY SHE WAS DRIVING IN A 30 MPH ZONE WHEN THE STEERING FAILED, AND WAS ABLE TO ALLOW THE CAR TO PULL TO THE SIDE OF THE ROAD. SHE WOULD HAVE NOT BEEN PHYSICALLY ABLE TO TURN THE VEHICLE, UNDER OTHER CIRCUMSTANCES. OUR LOCAL FORD DEALER ADVISED THAT FORD WOULD NOT ASSIST IN THE STEERING REPAIR. A SUBSEQUENT FOLLOW UP WITH FORD DIRECTLY VERIFIED SAME. BOTH OF THESE ISSUES SHOULD BE SUBJECT TO A SAFETY RECALL.

01/29/2018
Components: ENGINE
Incident Date: 01/27/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

WAS DRIVING HOME WHEN A FELLOW DRIVER NOTICED I HAD FLAMES COMING FROM UNDER MY ENGINE. I PULLED OVER AND DIDN'T SEE ANY FLAMES SO I LIFTED THE HOOD AND THERE WAS A SMALL FIRE COMING FROM THE ENGINE. THE FIRE WENT OUT ON ITSELF BUT I WAS STUCK ON THE INTERSTATE AND DIDN'T FEEL SAFE SO I MOVED VEHICLE TO SAFE SPOT. A FRIEND OF MINE SAID THAT IT WAS WEIRD FOR A CAR TO CATCH ON FIRE LIKE THAT SO HE SAID CHECK RECALL FOR VEHICLE. I CHECKED AND THE RECALL STATED THAT A FIRE COULD OCCUR IF THESE SPECIFIC THINGS OCCURRED. CAR WAS TOWED TO FORD DEALERSHIP AND VERIFIED OF RECALL. WAITING ON DIAGNOSIS NOW.

01/26/2018
Components: ENGINE
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE STALLED. THE CONTACT PARKED THE VEHICLE AND NOTICED ANTI-FREEZE AND OIL HAD LEAKED ONTO THE GROUND. THE CONTACT'S DAUGHTER INFORMED HER OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO NORTH GATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251) AND THEN TOWED TO WOODY SANDER FORD (235 W MITCHELL AVE, CINCINNATI, OH 45232, (513) 541-5586) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. WHILE DRIVING, THE CONTACT HEARD THE RADIATOR BOILING AND A POPPING SOUND. THE CONTACT STATED THAT THE RADIATOR OVERHEATED AND THE VEHICLE STALLED. AS A RESULT, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS INFORMED THAT THE STEERING WAS DESIGNED TO SHUT DOWN TO PREVENT ENGINE FAILURE. THE COOLANT SYSTEM AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS THEN TAKEN BACK TO WOODY SANDER FORD WHERE THE DEALER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

01/25/2018
Components: STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 12/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

MY 2013 FORD FUSION TITANIUMTRANSMISSION WENT OUT AT 80K. I WAS INFORMED BY THE DEALER THAT, "UPON TEARDOWN FOUND TRANSMISSION CASE CRACKED AND METAL IN TRANSMISSION." HERE IS THE LETTER DESCRIBING THE SITUATION THAT I SENT TO THE FORD DEALER AFTER MANY CALLS WITH FORD MANUFACTURE: I WOULD REALLY APPRECIATE YOUR ASSISTANCE IN DEALING WITH MY TRANSMISSION REPAIR, STEERING TEMPORARY LOCKING, AND CHECK ENGINE LIGHT ISSUES WITH MY 2013 FORD FUSION. ON DECEMBER 24, 2017, I STARTED MY CAR AFTER TAKING MY OLDEST SON TO GET HIS HAIRCUT, WHEN MY FORD FUSION STARTED TO JERK, LOSE POWER, AND STEERING LOCKED WHEN WE ATTEMPTED TO DRIVE AWAY FROM THE PARKING LOT. I WAS REALLY DISAPPOINTED THAT MY CAR, AT SUCH A YOUNG AGE, STARTED TO ACT UP, BUT SOMEWHAT GRATEFUL IT HAPPENED PRIOR TO LEAVING TOWN ON DECEMBER 26TH. MY CAR HAS BEEN AT THE DEALERSHIP SINCE DECEMBER 26TH, AND I WAS FINALLY INFORMED OF THE HEFTY COST OF THE REPAIRS THIS WEEK (25 DAYS LATER), FOR A NEW TRANSMISSION. AS YOU MAY UNDERSTAND, THIS IS VERY DISCOURAGING BECAUSE I ONLY NEED NINE MORE PAYMENTS TO PAY OFF THE CAR AND DON'T UNDERSTAND WHY THE TRANSMISSION SUDDENLY GIVES OUT AND THE STEERING TEMPORARILY LOCKS BEFORE PAYING OFF THE CAR. I'M PERPLEXED BY THE DENIAL FROM THE FORD MANUFACTURE COMPANY TO ASSIST IN THIS MATTER SINCE THIS IS A TRANSMISSION PRODUCT ISSUE. PLEASE EXPLAIN, BECAUSE I HAVE SEVERAL CONCERNS: IS THIS THE TYPICAL SHELF LIFE OF A 2013 FORD FUSION TRANSMISSION? IF NOT, THEN IT WOULD APPEAR TO BE A MANUFACTURE DEFECT. IF SO, THEN THE TRANSMISSION AND PRODUCT OF THIS MAKE AND MODEL IS NOT OF GOOD QUALITY. IS THE DAMAGE FROM A CRACKED TRANSMISSION OR THE GEARS ARE DEFAULTING TO 5TH GEAR OR BOTH? WE WOULD REALLY APPRECIATE YOU LOOKING INTO THIS MATTER AND ASSIST WITH PAYING THE COSTS OF THE TRANSMISSION MALFUNCTION. WHAT OTHER SOLUTIONS OR RECOMMENDATIONS DO YOU HAVE AVAILABLE?

01/24/2018
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 02/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT SEAT PASSENGER NOTICED THAT THE FRONT PASSENGER DOOR WAS NOT SECURE. AFTER STOPPING THE VEHICLE, IT WAS DISCOVERED THAT THE DOOR WOULD NOT REMAIN SHUT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HIXSON FORD, 2506 S. MACARTHUR DR, ALEXANDRIA, LA) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. ALL FOUR DOOR LATCHES WERE REPLACED PER NHTSA CAMPAIGN NUMBER: 17V210000(LATCHES/LOCKS/LINKAGES). THE CONTACT RECENTLY DISCOVERED THAT THE FRONT DRIVER'S DOOR EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL AND AFTER THE REMEDY REPAIR HAD BEEN PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.

01/10/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POLU7DR******
Summary

SUNROOF SHATTERED WHILE PARKED IN GARAGE:

01/09/2018
Components: STEERING
Incident Date: 01/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

STARED VEHICLE UP, PARKED AT AN IDLE EPAS (ELECTRIC POWER STEERING) FAILED SENDING A MESSAGE ACROSS THE INSTRUMENT CLUSTER AND MAKING IT DIFFICULT TO DRIVE AS THE STEERING WAS INCREDIBLY DIFFICULT TO TURN. SET CODE C200B FOR STEERING SHAFT TORQUE SENSOR WHICH IS THE SAME FAULT THAT THE PREVIOUS FUSION MODEL HAD A RECALL FOR. REPLACED ENTIRE STEERING RACK DUE TO MALFUNCTIONING SENSOR.

01/09/2018
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 11/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0JG9CR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. DURING WEATHER CHANGES, THE ELECTRONIC VENT FUNCTION FAILED TO WORK EACH YEAR. THE DEALER WAS NOT NOTIFIED. AN INDEPENDENT MECHANIC REPLACED THE PIG WIRING, RESISTOR, AND BLOWER MOTOR FOUR TIMES, BUT THE FAILURE CONTINUED. THE WINDSHIELD FAILED TO DEFROST, THE VENT CONTROLS FAILED TO FUNCTION FOR THE HEAT, AND THE CONTACT HAD A LOSS OF VISIBILITY AND ELECTRONIC FUNCTION TO WARM THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TT *TR

01/09/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THIS 2013 FORD FUSION HAS BEGUN RANDOMLY SPUTTERING AND THEN STALLING WHEN ACCELERATING (THE VEHICLE HAS 95,000 MILES ON IT). YOU CAN PUT IT IN PARK AND RESTART IT JUST FINE, BUT THEN MAY DO IT AGAIN IN 30 SECOND OR NEVER AGAIN THE REST OF THE TRIP. IT DOES NOT APPEAR TO BE AN ISSUE IF THE CAR IS COLD OR HAS BEEN SITTING A LONG TIME. IT TENDS TO APPEAR ONCE YOU STOP FOR 10-20 MINUTES AND GET BACK IN THE VEHICLE - BUT EVEN THEN, CAN BE HIT AND MISS. LATELY IN THIS SCENARIO IT'S BEEN STALLING 2 TO 3 TIMES BEFORE RUNNING FINE. AFTER DOING SOME RESEARCH, THIS APPEARS TO BE A RECOGNIZED FORD ISSUE WITH THE THROTTLE BODY. WHILE FORD APPEARS TO RECOGNIZE THIS ISSUE AND HAS EXTENDED THE WARRANTY ON SOME 2013 FORD FUSIONS (UNDER CUSTOMER SATISFACTION PROGRAM 13N03), I CALLED MY LOCAL DEALER AND THEY INDICATED THAT MY VEHICLE WAS NOT INCLUDED IN THAT PROGRAM. THE COST OF THE REPAIR WAS QUOTED AT $875 PLUS TAX OF WHICH ONLY $120 WAS LABOR - THIS MAKES THE PART $755. I CAN'T BELIEVE THAT FORD IS NOT ADDRESSING THIS ACROSS THE ENTIRE LINE. I HAVE ALREADY BEEN IN MULTIPLE PLACES WHERE I HAVE HAD TRAFFIC COMING AT ME OR BEHIND ME WHEN THE VEHICLE FAILS. IN FACT, THE OTHER DAY IT DIED PULLING OUT OF A STORE IN FRONT OF TWO ONCOMING LANES OF TRAFFIC - FORTUNATELY BOTH VEHICLES COMING DIRECTLY AT MY DRIVERS SIDE WERE ABLE TO GET THEIR VEHICLES STOPPED BEFORE T-BONING ME. PLEASE REQUIRE FORD TO EXPAND ITS PROGRAM.

01/05/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU6DR******
Summary

2013 FORD FUSION LATCHES/LOCKS/LINKAGES:DOORS:LATCH NHTSA CAMPAIGN #15V246000. MY FRONT RIGHT DOOR FAILED TO CLOSE ON 09/27/2017 AND MY RIGHT REAR DOOR FAILED ON 12/21/2017. BOTH TIMES THE CAR WAS STOPPED, IN A PARKING LOT AND FAILED, ONE WHEN EXITING THE CAR AND THE OTHER WHEN ENTERING. I HAD TO USE A BUNGEE CORD THROUGH THE REAR WIDOW WHEN THE FRONT DOOR FAILED AND USE THE CHILD RESTRAINT HOOKS WHEN THE REAR DOOR FAILED. EACH TIME I WAS APPROXIMATELY 100 MILES FROM THE DEALERSHIP IN MY HOME AREA. EACH TIME IT TOOK 3 TO 4 DAYS TO BE REPAIRED. THE DEALER (ERNEST MCCARTY) CHARGED FOR BOTH REPAIRS AS MY VIN WAS NOT INCLUDED IN THE RECALL NOTICE REFERENCED ABOVE. ADDITIONALLY, FORD WAS OF NO HELP, DID NOT RESPOND TO MY INQUIRIES AND THEIR DECISIONS AS THEY SAID THEY WOULD. THEY ALSO APPEARED UNCONCERNED FOR MY PROBLEMS.

01/04/2018
Components: ENGINE
Incident Date: 12/29/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I BOUGHT MY CAR AUGUST 6TH,2016 WITH ROUGHLY 40000 MILES FROM AUTO NATION FORD DEALER . NEVER HAD ANY PROBLEMS UNTIL SEPTEMBER 2017 . I WAS DRIVING DOWN THE ROAD AND MY CAR GAVE ME A MESSAGE THAT MY ENGINE WAS RUNNING HOT AND TO STOP IMMEDIATELY. I DID AND OPENED THE HOOD AND REALIZED THERE WAS A COOLANT LEAK AND IT WAS SMOKING . I HAD IT TOWED TO THE DEALER TO FIX AND THEY HAD TO REPLACE THE HEATER HOSE AND SAID THEY RAN TEST TO MAKE SURE THEIR WAS NO MORE LEAKS AND EVERYTHING LOOKED GOOD. I HAD TO PAY OUT OF POCKET BECAUSE THEY SAID MY MANUFACTURE NOR EXTENDED WOULD COVER IT. I DIDN'T HAVE ANY MORE PROBLEMS AGAIN UNTIL DECEMBER 29TH 2017 (APPROXIMATELY 2 1/2 MONTHS LATER). I WAS RIDING DOWN THE ROAD AGAIN AND MY CAR GAVE ME THE SAME MESSAGE AND I IMMEDIATELY PULLED OVER AGAIN BUT THIS TIME IT WAS ON FIRE. I CALLED MY INSURANCE COMPANY IMMEDIATELY AND THE FIRE DEPARTMENT HAD TO PUT OUT MY CAR. I BARELY HAD TIME TO PULL OVER FROM THE TIME MY CAR ALERTED ME TO WHEN IT CAUGHT FIRE. THE NEXT BUSINESS DAY WHEN I SPOKE TO MY ADJUSTER SHE TOLD ME ABOUT THE RECALL FOR THE ENGINE FIRES DUE TO COOLANT LEAKS ON MY CAR THAT WAS ISSUED IN MAR 2017 . I WAS NEVER NOTIFIED OR TOLD AND I WAS EVEN AT THE DEALERSHIP WITH THE PREVIOUS INCIDENT JUST A FEW MONTHS PRIOR. I CHECKED MY COOLANT REGULAR AND ALL MY OTHER FLUIDS. IT NEVER GAVE ME ANY MESSAGES EITHER TIME UNTIL I HAD TO PULL OVER IMMEDIATELY AND THE 2ND TIME IT WAS ON FIRE ALREADY BEFORE THE CAR EVEN NOTIFIED ME. NOW MY INSURANCE SAYS THEY WON'T HELP ME BECAUSE MY COMPREHENSIVE COVERAGE DON'T COVER MECHANICAL AND AFTER THE ADJUSTER WENT AND LOOKED AT MY VEHICLE, SHE CLAIMS THAT IT'S FORDS RESPONSIBILITY DUE TO THE RECALL. I HAVE RENTAL THROUGH FORD BUT NOW THEY SAID THEY HAVE TO WAIT FOR AN INSPECTOR TO LOOK AT MY CAR BEFORE THEY CAN ISSUE ME A RENTAL AND IT COULD BE A WHILE.

01/02/2018
Components: STEERING
Incident Date: 12/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE CONTACT'S BROTHER-IN-LAW DROVE THE VEHICLE TO THE DEALER (DEACON JONES FORD-LINCOLN, 3301 MCLAIN ST, GOLDSBORO, NC 27534) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY, THE FOUR BOLTS AND NUTS FROM THE STEERING, AND THE POWER STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 46,223.

01/01/2018
Components: ENGINE
Incident Date: 12/28/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

CAR CAUGHT ON FIRE ON THE WAY TO WORK ONE MORNING DUE TO OIL LEAK NEAR EXHAUST MANIFOLD. LOOKED TO FIND WHERE OIL LEAK WAS COMING FROM, OIL LEAK IS COMING FROM A CRACK IN THE CYLINDER HEAD RIGHT ABOVE EXHAUST MANIFOLD.

12/28/2017
Components: SUSPENSION
Incident Date: 12/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND WHEN MAKING A RIGHT OR LEFT TURN, THE VEHICLE MADE A LOUD CLICKING NOISE COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CV BOOTS AND AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

12/28/2017
Components: ENGINE
Incident Date: 04/06/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 205,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/27/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR6DR******
Summary

WHEN KEYS ARE LEFT IN CAR IT DRAINS THE BATTERY. CAR WAS PARKED IN GARAGE.12

12/24/2017
Components: STEERING
Incident Date: 12/10/2017
Crash: No
Fire: No
Summary

WE HAVE BEEN HAVING STEERING PROMBLEMS SINCE OCTOBER OF 2017 HAD THE CAR REPORTED ON OCT 10 TH OF 2017 TO SOUHTERN AUTO WORLD OF MYRTLE BEACH SOUTH CAROLINA THEY ATTEMPTED TO FIX THIS PROMBLEM THEY KEPT THE CAR FOR A FEW DAYS AND THIS PROMBLEM OCCURED AGAIN WE THEN CALLED TO MY INSURANCE COMPANY TO HAVE THE CAR TOWED IT THEN HAD THE SAME PROMBLEM IT WAS NOT STEERABLE IT WAS TOWED AROUND A WK LATER AFTER THE 10TH BACK TO SOUTHERN AUTO WORLD THEY KEPT THE CAR FOR ABOUT A WK THEY WERE HAVING A TIME TRYING TO GET THE PART ORDERED WELL AROUND THE END OF NOVEMBER IT WENT OUT AGAIN WE TOOK THE CAR BACK THE FIRST WEEK OF DEC TODAY IS DEC 24TH CHRISTMAS EVE WE JUST GOT THE CAR BACK ON DEC 23RD THE POWER STEERING WENT OUT EACH TIME WHILE DRIVING ON MAJOR HWYS I WILL BE FILING SUIT ITS VERY DANGEROUS TO TRY TO TURN A CAR WITH BEING ABLE TO STEER TO GET OUT OF HARMS WAY WITH TWO SMALL CHILDREN AND MY SPOUSE AND I I AM NOT FOR RECALLS ON CAR THAT ENDANGER PEOPLE NOW WE ARE OUT OF A VECHICLE FOR THE HOLIDAYS ....

12/21/2017
Components: SEAT BELTS,SEATS
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I LOWERED THE REAR 60% SEAT AND THE SEAT BELT HAS LOCK AND WON'T RELEASE TO BE ABLE TO RAISE SEAT BACK INTO PLACE. THE SEAT BELT IS NOT LATCHED, BUT BELT IS SO TIGHT THAT THE SEAT ONLY RAISES A COUPLE INCHES

12/21/2017
Components: ENGINE
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAIRD NOLLER FORD OF TOPEKA IN TOPEKA, KANSAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/20/2017
Components: ENGINE
Incident Date: 12/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE VEHICLE WAS TOWED TO SHEEHY FORD LINCOLN (901 N3 FREDERICK AVENUE, GAITHERSBURG, MD 20879) WHERE IT WAS DIAGNOSED THAT THE ENGINE HOSE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER REFUSED TO REPAIR THE FAILURE DUE TO THE WATER PUMP FAILING. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

12/19/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 01/01/2016
Crash: No
Fire: No
Summary

MY 2013 FORD FUSION HAS A PROBLEM EVERY TIME I REFUEL IT. 1) IT DOES NOT TURN ON WHEN I FINISHED PUMPING GAS, I HAVE TO KEEP TRYING TO TURN IT ON AND OR STEP ON GAS PEDDLE FOR IT TO TURN ON, ALSO I HAVE TO HAVE MY AC OFF CAUSE I GET THIS HORRIBLE SMELL AND AT ONE POINT SAW FUMES COMING OUT FROM MY AIR VENTS WHICH I THEN SUDDENLY TURN OFF THE AC BUT MY VEHICLE HAD ALSO TURNED OFF BY IT SELF. 2) IT HAS TURNED OFF TWICE WHILE I DRIVE OFF FROM THE GAS STATION, ON THE SAFE SIDE IT TURNED OFF BEFORE I EVEN MADE IT TO THE STREET/ROAD. I THEN HAD A RECALL ON IT AND TOOK IT FOR SERVICE FOR SOMETHING INVOLVING THE DOOR HANDLES AT THAT TIME I REPORTED MY PROBLEM TO A FORD MECHANIC/PERSONNEL AND THE GENTLE MEN ADVISED ME HE WILL NOT BE REPLACING THE PROBLEM SINCE IT WAS NOT ON THE RECALL AND IT WOULD HAVE TO BE PAYED FROM MY POCKET, WHICH I DONT HAVE THE BUDGET FOR IT, AND 3) WHILE I WAS DRIVING HOME FROM WORK ABOUT A 15 MILE DRIVE FROM NEIGHBORING CITY, MY VEHICLE HAD LOST POWER AND STARTED SLOWING DOWN AT WHICH POINT I REALIZED IT HAD TURNED OFF ON THE HIGHWAY AT SPEED OF 50-60MPHS WHILE MY SHIFT WAS IN DRIVE AND MY KEY WAS TURNED IN THE ON POSITION. THIS WAS AT NIGHT TIME SINCE I WORK THE AFTERNOON I THEN SLOWED DOWN TO THE SHOULDER OF THE HIGHWAY AND TURNED IT BACK ON WITH OUT A PROBLEM, THE FOLLOWING DAY IT DID NOT DO THE SAME THING AND AS OF 12/19/2017, I HAVE SEEN REPORT OF THE FORD EXPLORER WITH SIMILARITIES OF THE SMELL BUT DID NOT FIND OF THE FORD FUSION WHICH I WOULD LIKE TO REPORT THIS ISSUE.

12/18/2017
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 12/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

THE CAR WON'T START! I WAS TOLD BY FORD TO REPLACE THE KEYFOB BATTERY. SO I DID. I REPLACED THE CAR BATTERY AND THE KEYFOB BATTERY AND THIS CAR WILL NOT START.

12/15/2017
Components: STEERING
Incident Date: 12/09/2017
Crash: No
Fire: No
Summary

LOSS OF STEERING. STEERING GEAR FAILED AT 51,536 MILES. VEHICLE WAS PARKED IN GARAGE. TURNED THE VEHICLE ON AND THERE WAS A MESSAGE INDICATING A PROBLEM AND THE STEERING WHEEL WOULD NOT TURN. COMPLETELY LOSING STEERING WHEEL AT SUCH LOW MILEAGE IS DEEP CAUSE FOR CONCERN FOR A VEHICLE THAT IS 5 YEARS OLD.

12/14/2017
Components: ENGINE
Incident Date: 06/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE MOTOR OVERHEATED JUST AS IN THE DESCRIPTION OF RECALL 17S09. FESLERS AUTOMOTIVE IN FAIRFIELD, IA TRIED TO BLAME IT ON SOMETHING ELSE EVEN AFTER THEY LOOKED AT IT AND SAID IT OVERHEATED AND CRACKED A CYLINDER HEAD. I BELIEVE THEY HAVE BEEN NEGLIGENT TOWARDS THE ACTUAL ISSUE AND THAT ISSUE WAS THE RECALL. THERE WAS A COOLANT LEAK INTO ONE OF THE CYLINDER HEADS THAT FROZE A SPARK PLUG AND CRACKED THE CYLINDER HEAD. I ENDED UP HAVING TO BUY A NEW MOTOR BECAUSE THERE WAS NO FIX FOR THE RECALL.

12/14/2017
Components: STEERING
Incident Date: 12/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

I WAS ON MY WAY TO WORK. I WAS ON HWY 109 GOING 45 MPH. I WAS ABOUT FOUR MILES FROM MY WORK AND SUDDENLY MY POWER STEERING WAS NOT WORKING THE WHEEL WAS VERY HARD TO MOVE. I COULD BARELY GET IT TO MY JOB. I MADE IT THERE AND TURNED OFF MY CAR. I STARTED IT BACK UP TO SEE IF THAT WOULD FIX THE PROBLEM THE A WARNING LIGHT POPPED UP THAT SAID POWER STEERING ASSIST FAULT. I STILL HAD NO POWER STEERING. I CALLED THE DEALERSHIP THEY CAME AND GOT MY CAR BECAUSE THERE WAS A RECALL ON THE EPS BOLTS. THEY CALLED ME THE NEXT DAY AND SAID THAT WASNT THE PROBLEM THAT I NEEDED MY STEERING RACK REPLACED. I DID SOME RESEARCH AND MY CAR HAD NO SYMPTOMS OF THE STEERING RACK BEING BAD. THE WHEEL DIDNT SHAKE AND IT WASN'T HARD TO STEER OR KEEP MY CAR IN THE LANE . I CAN NOT UNDERSTAND HOW IT COULD JUST GO OUT WITH OUT WARNING. IT IS A VERY DANGEROUS PROBLEM AND I BELIEVE FORD SHOULD BE ACCOUNTABLE. WJY ISNT THOS A RECALL. IVE READ MULTIPLE COMPLAINTS FOR THE SAME ISSUE. WHAT WOULD HAVE BEEN THE SOLUTION IF I WOULD HAVE WRECKED AND BEEN INJURED OR IF MY SPECIAL NEEDA CHILD WAS IN THE CAR AND I WRECKED. SOMETHING NEEDA TO BE DONE

12/14/2017
Components: WHEELS
Incident Date: 12/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

TODAY I VISITED MY LOCAL TIRE STORE TO HAVE MY TIRES BALANCED AND ROTATED AND I WAS NOTIFIED BY THE TECHNICIAN THAT MY LUG NUTS ARE SWELLING AND DELAMINATING WHICH COULD RESULT IN ME BEING STUCK ON THE SIDE OF THE ROAD AND NOT BEING ABLE TO REMOVE THE LUG NUTS WITH THE PROVIDED WRENCH FOR FLAT TIRES. I'M CONSIDERED ABOUT MY SAFETY WHEN AN EVENT LIKE SUCH MAY OCCUR.

12/13/2017
Components: SEAT BELTS,ENGINE
Incident Date: 12/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NOURSE FORD (423 N BRIDGE ST, CHILLICOTHE, OH 45601, PHONE: (740) 773-7913) WHERE IT WAS DIAGNOSED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/22/18 *JB

12/11/2017
Components: STEERING
Incident Date: 12/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

POWER STEERING ASSISTANT LIGHT COMES ON AND POWER STEERING DOES NOT WORK. THERE IS RECALLS ON OTHER 2013 FORD FUSIONS FOR STEERING ISSUES BUT NOT ON MINE. THIS COULD HAVE CAUSED ME A SERIOUS ACCIDENT HAD I BEEN NOT JUST PULLING OUT OF MY DRIVE WAY AND ACTUALLY ON THE FREEWAY

12/05/2017
Components: STEERING
Incident Date: 12/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

I USUALLY DRIVE LOCAL ROADS (MAX SPEED 45). THIS MORNING, WHILE DRIVING AT 65 MPH ON INTERSTATE 84, I FELT VIBRATION IN THE STEERING WHEEL. I THOUGHT IT WAS THE NEW TIRES I HAD PURCHASED 2 WEEKS AGO. WHEN I GOT HOME, I NOTICED THAT THE STEERING WHEEL WOBBLED ON THE STEERING COLUMN. I BROUGHT MY CAR TO THE DEALER AND THE TECH TIGHTENED THE BOLT THAT ATTACHED THE STEERING WHEEL TO THE COLUMN. $95.39! THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS VEHICLE. THE FIRST TIME WAS APPROX. 2 YEARS AGO WHEN ONE OF THE SERVICE TECHS TIGHTENED THE SAME BOLT. (MIKE FEDORSIN) HE DIDN'T CHARGE ME THAT TIME AND THERE WAS NO BILL (STILL UNDER BUMPER TO BUMPER WARRANTY).

12/04/2017
Components: ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

VEHICLE RECALL RELATED TO LOCALIZED OVERHEATING OF THE ENGINE CYLINDER. RECEIVED NOTICE OF RECALL IN APRIL OF 2017 AND THERE IS STILL NO FIX

12/01/2017
Components: ENGINE
Incident Date: 11/30/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0H73ER******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE IDLING AT A RED LIGHT, THE CONTACT NOTICED BLACK SMOKE COMING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT, THE CONTACT NOTICED FLAMES. THE BATTERY WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FLAMES WERE EXTINGUISHED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HOLMAN FORD LINCOLN MAPLE SHADE (571 NJ-38 MAPLE SHADE, TOWNSHIP, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HIS INSURANCE COMPANY WOULD HAVE TO CONTACT THEM IN ORDER TO BE SUBJUGATED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

11/30/2017
Components: STEERING
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHETHER THE VEHICLE WAS STATIONARY OR DRIVING VARIOUS SPEEDS, THE STEERING WHEEL WOULD BECOME LOOSE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

11/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/28/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0LU5DR******
Summary

I WAS DRIVING IN MY CAR, WHEN I BEGAN FEELING LIGHT HEADED AND THEN PASSED OUT. WHEN I AWOKE I WAS IN THE HOSPITAL WITH V-FIB. I HAD MY CAR WORKED ON 2 WEEKS PRIOR TO THE ACCIDENT FOR THE AIR CONDITIONING/CIRCULATION. THEY DID NOT CHECK MY BLOOD FOR CARBON MONOXIDE POISONING AT THE TIME. I NOW HAVE A PACE MAKER AND DEFIBRILLATOR AT 33 YEARS OLD. I AM CONCERNED WITH THE ISSUES THAT FORD IS HAVING WITH THE EXPLORERS AND DID THE SAME THING HAPPEN TO ME IN MY FORD FUSION

11/28/2017
Components: STEERING
Incident Date: 10/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

STEERING WHEEL ON MY 2013 FORD FUSION IS LOOSE. FEELS AS IF THE BOLTS HOLDING THE STEERING WHEEL ARE LOOSE AND THE SITUATION IS GETTING WORSE.FIRST NOTICED IS IN THE STATIONARY POSITION BUT NOW MOVES EVEN WHEN DRIVING.

11/28/2017
Components: VISIBILITY,SEAT BELTS,LATCHES/LOCKS/LINKAGES,ENGINE
Incident Date: 11/19/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE PASSENGER NOTICED AN ABNORMAL BURNING ODOR. THE CONTACT TURNED ON THE AIR CONDITIONER AND SMOKE EMITTED INTO THE CABIN OF THE VEHICLE. THE VEHICLE LOST POWER AND THE CONTACT WAS ABLE TO SEE FLAMES FROM THE SIDE MIRROR. THE PASSENGER WAS ABLE TO EXIT THE VEHICLE. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, THE DOOR JAMMED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO EXIT THE VEHICLE. UPON LEAVING THE VEHICLE, IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), 16V875000 (SEAT BELTS), AND 17V209000 (ENGINE AND ENGINE COOLING). SANTA MONICA FORD LINCOLN IN SANTA MONICA, CA PERFORMED THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

11/27/2017
Components: ENGINE
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

RECALL #17V-209 ISSUED IN APRIL 2017 AND STILL HAVE NOT RECEIVED THE PARTS FOR THE RECALL REPAIR. CONSIDERING THAT THIS DEFECT COULD CAUSE AN ENGINE FIRE, I FIND THIS EXTREMELY TROUBLING AND IRRESPONSIBLE OF FORD MOTOR IN NOT TAKING CARE OF THIS IN A PROMPT TIME FRAME.

11/26/2017
Components: ELECTRICAL SYSTEM
Incident Date: 11/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

THE DRIVERS SIDE HOOD LATCH THAT HAS A MICRO SWITCH TO WARN IF THE HOOD IS OPEN TO SAFETY LATCH. MY ISSUE IS THE WARNING WILL NOT SHUT OFF. PROFESSIONALS CHECKED IT AND CANNOT SOLVE THE PROBLEM. IT SEEMS TO BE RELATED TO A COMPUTER ISSUE ? CAR WAS AND IS IS STATIONARY.I READ SEVERAL OTHERS WITH THIS SAME PROBLEM AND RECEIVED SOME BAD ADVICE ,LIKE CUTTING WIRES ETC.

11/22/2017
Components: STEERING
Incident Date: 11/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I TURNED MY STEERING WHEEL ALL THE WAY TO THE LEFT WHILE THE VEHICLE WAS STATIONARY, AND I HEARD A NOISE FROM THE FRONT END. THE POWER STEERING STOPPED WORKING AND TWO WARNING MESSAGES APPEARED ON MY DASH. MY MECHANIC FOUND THAT THE STEERING MOTOR BOLTS HAD CORRODED AND BROKEN, CAUSING THE MOTOR TO DETACH FROM THE STEERING GEAR. I LEARNED THAT THERE WAS A RECALL FOR THIS PROBLEM. ON CALLING FORD I WAS TOLD THAT THE RECALL SERVICE HAD BEEN PERFORMED ON JUNE 8, 2015; HOWEVER, THE BOLTS STILL FAILED LESS THAN 30 MONTHS LATER.

11/21/2017
Components: SERVICE BRAKES
Incident Date: 08/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

PREMATURE AND SUDDEN REAR BREAK FAILURE OF BOTH PASSENGER AND DRIVER SIDE: SINCE PURCHASE CAR SHOWED MODERATE VIBRATION UPON HEAVY BREAKING BUT APPEARED TO FUNCTION NORMALLY PRIOR TO TOTAL REAR BRAKE FAILURE. A SUDDEN SCREECHING NOISE SHOWED UP COMPING FROM THE REAR OF THE VEHICLE ALONG WITH A NOTICEABLE LOSS OF BREAKING POWER. UPON IMMEDIATE VISUAL INSPECTION THE REAR BREAK PADS WERE COMPLETELY WORN WITH ONLY 18,983 MILES SINCE PURCHASED IN 2014. THE WORN PADS SHOWED TO CAUSE IMMEDIATE AND SIGNIFICANT DAMAGE TO THE BREAK DISCS. PREMATURE WEAR AND DAMAGE TO THE DISCS WERE NOT COVERED BY THE VEHICLE'S WARRANTY AS THE VEHICLE EXCEEDED IT FOR 4 MONTHS OR ANY CURRENT RECALL.

11/21/2017
Components: SEAT BELTS
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

REAR CENTER PASSENGER SEAT STOPS WORKING AND LOCKS UP IN THE FOLDED-DOWN SEAT POSITION MAKING THE TWO PASSENGER-SIDE SEATS UNUSABLE OR USABLE BY DISENGAGING THE SEAT BELT COMPLETELY. THIS REPEATABLE DEFECT OCCURS WHEN THE PASSENGER-SIDE REAR SEAT IS FOLDED DOWN. THIS CAUSES THE SEATBELT TO LOCK-UP AND THEREFORE IMPEDES RETURNING THE SEAT TO THE NORMAL RAISED POSITION. THE USER EITHER LOOSES THE AVAILABILITY TO USE THE SEAT OR USE IT IN A MATTER THAT IT WAS NOT INTENDED WHILE SEATING A PASSENGER WITH NO RESTRAINING DEVICE AS THE RESTRAINING DEVICE IS STUCK HOLDING THE BACKREST DOWN. IT SHOULD BE OF ADDITIONAL CONCERN THAT THIS DEFECT MAY BE AN INDICATION OF GREATER DANGERS IF IT IS AN INDICATION OF A GENERAL FAILURE OF THE RESTRAINING SYSTEM THAT MAY NOT FUNCTION PROPERLY UPON A COLLISION.

11/17/2017
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 09/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR PASSENGER DOOR REMAINED AJAR AND THE DOOR AJAR INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO GALPIN FORD (15505 ROSCOE BLVD, VAN NUYS, CA 91343) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR WAS DEFECTIVE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE RECALL. THE FAILURE MILEAGE WAS 88,321.

11/17/2017
Components: ENGINE
Incident Date: 11/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PEORIA FORD, 9130 W. BELL ROAD, PEORIA, AZ 85382) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,788.

11/17/2017
Components: ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES,ENGINE
Incident Date: 10/23/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE KEPT OVERHEATING AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPLACED AND RECOMMENDED THAT THE VEHICLE BE TOWED TO THE DEALER. THE DEALER (COUNTRY FORD, 95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT INFORMED THAT THE RECALL NEEDED TO BE COMPLETED. THE DEALER REPLACED THE COMPUTER AND DID NOT MENTION ANYTHING ABOUT NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS AND SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). IN ADDITION, THE DEALER MADE NO MENTION OF THE MANUFACTURER SERVICE CAMPAIGN (15R01) FOR THE EPS MOTOR BOLTS - REGIONAL AND (14N02) FOR THE EXTENDED WARRANTY COVERAGE FOR PCM RE-PROGRAMMING. WITHIN THREE WEEKS OF THE DEALER'S REPAIR, THE CONTACT TURNED ON THE HEAT AND NOTICED A STRONG ODOR COMING FROM THE VENTS. THE VEHICLE STARTED SMOKING UNDER THE HOOD AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY WHO WAS TO INVESTIGATE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

11/14/2017
Components: POWER TRAIN
Incident Date: 11/06/2017
Crash: No
Fire: No
Summary

TRANSMISSION HAS HAD PROBLEMS SINCE 16,000 MILES WHEN I FIRST BOUGHT THE CAR. HAD IT IN MANY TIMES FOR ISSUES WITH THE TRANSMISSION NOT SHIFTING PROPERLY AT HIGH WAY SPEEDS. WOULD SLOW DOWN AND MOVE OVER TO PASSING LANE AND SPEED UP AND IT WOULD JERK. PARK TO DRIVE AND PARK TO REVERSE WOULD ALSO HAVE THE SAME ISSUES. 3 DEALERS LATER THEY FINALLY FOUND SOLENOIDS AND ANOTHER PART WAS BAD (ABOUT 90,000 MILES) FOR SOMEONE TO FINALLY FIND THE PROBLEM. HAD IT BACK IN 3 MONTHS LATER TO HAVE THE SAME PARTS REPLACED AGAIN AS THEY WENT OUT. JUST TOOK IT IN NOV. 2017 A YEAR LATER AND AM BEING TOLD THE TRANSMISSION IS BETTER OFF BEING REPLACED. I COMPLAINED EVERY 5,000 MILES AT OIL CHANGES TO THE DEALER ABOUT THE PROBLEM THAT SHOULD HAVE BEEN CAUGHT UNDER WARRANTY. I'M NOW STUCK WITHOUT BEING ABLE TO DRIVE MY CAR DUE TO $3,000 ESTIMATE FOR WHAT IS WRONG THAT THEY KNOW OF BEFORE OPENING THE TRANSMISSION UP WHICH COULD RESULT IN MORE $$ OR PAY $5,000 FOR A REMANUFACTURED ONE.

11/14/2017
Components: ENGINE
Incident Date: 11/01/2017
Crash: No
Fire: No
Summary

JUST HAD THE WATER PUMP REPLACED ON THE VEHICLE FOR THE 3RD OR 4TH TIME NOW. VEHICLE HAS ALWAYS BEEN LOOSING COOLANT SINCE I BOUGHT IT. THEY HAVE REPLACED THE BLOCK HEATER JUST ABOUT AS MANY TIMES ALSO. THEY NEVER REALLY SEEM TO BE ABLE TO FIGURE OUT WHERE ITS COMING FROM AND I'M QUITE CONCERNED THAT NO ONE SEEMS TO ACTUALLY HAVE IT FIGURED OUT. FIRST PROBLEM WAS AT 20,000 MILES, 50,000 MILES, 80,000 MILES AND 131,000 MILES. THERE IS A RECALL FOR COOLANT LEAKING ONTO THE EXHAUST AND STARTING A FIRE BUT I'M STILL BEING TOLD THAT THERE IS NO FIX FOR THAT ISSUE YET. I WAS NOTIFIED BACK IN MARCH OF 2017 ABOUT THAT ISSUE.

11/14/2017
Components: ENGINE
Incident Date: 11/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

CAR WILL SPORADICALLY GO INTO LIMP HOME MODE WHILE DRIVING. NEVER SEEMS TO BE AN ISSUE WHILE PARKED OR NOT MOVING. THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER AND LET IT SIT FOR A GOOD 15 TO 20 MINUTES. I CAN THEN START IT BACK UP AND IT RUNS LIKE THERE IS NO PROBLEM. MECHANIC CAN'T FIND THE ISSUE BECAUSE THE CHECK ENGINE LIGHT DISAPPEARS AND NO ERROR CODE IS GIVEN. HAPPENS ON THE HIGHWAY AND REGULAR CITY STREETS. SEEMS TO BE RELATED TO A KNOWN ISSUE WITH THIS CAR. HAPPENS A FEW TIMES A YEAR BUT SEEMS TO BE GETTING WORSE. ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA PRELIMINARY EVALUATION #PE13003

11/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU1DR******
Summary

MY CAR IS 4 YEARS OLD WITH 35,200 MILES ON IT. MY CENTER CONSOLE SCREEN STOPPED WORKING. BECAUSE OF THE DESIGN OF THE CAR I NO LONGER CAN OPERATE THE SYNC INTERFACE, SOUND, NAVIGATION, PHONE INTERFACE AND LIMITED CONTROL OF HEATING AND COOLING IN THE CABIN. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THE DIAGNOSIS IS A FAILED APIM. INTERESTINGLY FORD HAS GIVEN EXTENDED WARRANTY STATUS FOR THIS VERY ISSUE WITH 2013 FORD FUSIONS BUT IT DOES NOT APPLY TO MY VIN. IT'S OBVIOUSLY THE SAME ISSUE BUT NO ONE HAS EXTENDED THE COVERAGE TO MY VEHICLE. WHAT CAN BE DONE TO CORRECT THIS OMISSION?

11/09/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

ON WAY TO WORK I ON THE MORNING OF 10-12-17 GOING ABOUT 75MPH ON INTERSTATE AND ALL THE SUDDEN THERE WAS A DING AND FLASH OF RED (CHECK ENGINE LIGHT) ON THE DASHBOARD STATING ENGINE OVERHEATING AND ENGINE SHUT DOWN AND CAR BASICALLY WENT INTO NEUTRAL. I LOST ALL POWER, RADIO, LIGHTS ETC. WITH THE MOMENTUM I HAD BUILT UP GOING 75 I WAS ABLE TO MAKE IT ACROSS THE 4 LANES TO THE SHOULDER. AN OHIO STATE TROOPER STOPPED TO ASSIST AND WAS DUMB FOUNDED WHEN HE SAY THERE WAS NO POWER, THE CAR WOULD NOT TURN ON. I CALLED THE DEALERSHIP SPOKE WITH JAY AND ADVISED THAT CAR WAS BEING TOWED IN. SERVICE DEPARTMENT AT FORD IS STATING THAT IT'S A SAFETY FEATURE TO STOP FIRE FROM HAPPENING, BUT HONESTLY HOW SAFE IS TO HAVE THE ENGINE AND ALL ELECTRICAL POWER COMPLETELY SHUT DOWN ON INTERSTATE. IT WAS A MATTER OF SECONDS BETWEEN DING, LIGHT AND LOSS OF POWER. CAR WAS TOWED IN USING MY AAA MEMBERSHIP ON A FLATBED TO LIBERTY FORD IN BRUNSWICK, OHIO. I WAS ADVISED LATER THAT DAY THAT IT WAS THE WATER PUMP AND HAD NOTHING TO DO WITH THE SENSOR THAT WAS RECALLED. I HAD TO USE PTO FOR WORK ON THURSDAY AND CAR WAS READY FOR PICK UP ON 10-13-17 AROUND LUNCH TIME. ON 10-13-17 I HAD TO LEAVE WORK EARLY TO GET TO DEALERSHIP BEFORE THEY CLOSED AT 6PM OTHERWISE I WOULD BE CHARGED $50.00 FOR THE LOANER IF RETURNED ON SATURDAY MORNING. I PICKED UP MY CAR AND IT COST ME @$107.00 FOR THE DEDUCTIBLE SINCE THEY ARE STATING IT HAD NOTHING TO DO WITH THE RECALL AND THAT IT WAS THE WATER PUMP. ON THE AFTERNOON OF 10-14-17 (@ 12:30-12:45PM) DRIVING IN MEDINA AREA ON WAY TO EVENT WITH NIECE IN THE CAR THE CHECK ENGINE LIGHT CAME ON AGAIN. SEE ATTACHED FOR FULL COMPLAINT AND DOCS

11/05/2017
Components: ENGINE
Incident Date: 09/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

I WAS DRIVING MY CAR AN IT WASN'T HOT OR ANYTHING I WENT INTO THE STORE CAME OUT STARTED MY CAR DROVE FOR 5 SECS AN MY CAR SHUTS OFF SAYS COOLANT OVERHEATED AN DOESN'T START BACK UP NEVER HAD THAT PROBLEM BEFORE I LOOK IT UP AN THERE'S A RECALL FOR IT I CALL TRI COUNTY FORD IN MABANK AN THEY COME GET IT AN SAY IT'S JUST A HOSE LEAK. NEVER ONCE WAS MY CHECK ENGINE LIGHT ON BUT AFTER I GOT IT BACK A WEEK LATER IT COMES ON AN I FIND OUT IT'S A COOLANT BYPASS VALUE AN A LITTLE WRENCH TOOL POPS UP AN NO ONE KNOWS WHAT THAT MEANS AN THE FORD PLACE SAYS IT'S NOT UNDER RECALL ANYMORE AN ILL HAVE TO PAY TO FIX IT. O ALSO MY THING WHERE YOU PUT WATER WAS JUST WHERE IT NEEDED TO BE ALSO BUT THERE WAS COOLANT ON MY ENGINE FORD NEVER TOLD ME WHY SO IM GUESSING FROM THE HOSE LEAK

11/04/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TAKATA RECALL

11/03/2017
Components: AIR BAGS,SEAT BELTS,STRUCTURE
Incident Date: 11/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

TAKATA RECALL: WE HAVE RECEIVED THREE RECALLS, 2014 (AIRBAG), 2015 (DOOR LATCH), AND 2016 (SEATBELT) WHICH WERE TOLD WE ARE ON A WAITING LIST BECAUSE OUR LIGHT WASN'T ON AND THEY WOULD CALL US WHEN PARTS CAME IN. JUST RECEIVED NOTIFICATION IN MAIL ABOUT TAKATA RECALL. FORD DEALER NEVER NOTIFIED US AND I WANT THESE FIXED IMMEDIATELY.

11/01/2017
Components: SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 09/17/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

RECALL: SEAT BELT ASSEMBLIES THAT DO NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH CAN INCREASE THE RISK OF INJURY. CAR ACCIDENT. HIT FROM BEHIND AND THE DRIVER SEATBELT CAME APART

10/31/2017
Components: STEERING
Incident Date: 02/15/2017
Crash: No
Fire: No
Summary

I HAVE A 2013 FORD FUSION 1.6L SE THAT I HAVE HAD TO TAKE BACK TO LOCAL DEALER TO HAVE THEM RETIGHTEN THE STEERING WHEEL BOLT. THE STEERING WHEEL STARTED TO BECOME LOOSE AND MOVING SIDE TO SIDE AND UP AND DOWN. THEY SAID THAT THE BOLT WAS VERY LOOSE AND HAD TO BE TIGHTENED. SO I WOULD SAY THAT YOU NEED TO INCLUDE THE 2013 INTO THE INVESTIGATION. DATE IS AN ESTIMATE IF NEED MORE INFO I CAN GET.

10/26/2017
Components: STEERING
Incident Date: 10/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I WAS DRIVING MY CAR INTO MY DRIVEWAY, GOING STRAIGHT, AND THE SERVICE POWER STEERING INDICATOR LIGHT CAME ON. I TURNED THE CAR OFF AND BACK ON AND THE WARNING LIGHT CAME ON AGAIN. I BACKED OUT MY DRIVEWAY TO TEST IT, AND IT HAD COMPLETELY LOST ALL POWER STEERING. THERE WERE NO OTHER ISSUES OR WARNINGS LEADING UP TO THE TOTAL AND COMPLETE FAILURE. TOOK CAR TO DEALERSHIP, WHO INDICATED THE ENTIRE GEAR BOX WOULD HAVE TO BE REPLACED FOR A COST OF 1800.00. I WAS TOLD IT WAS NOT PART OF RECALL, AND MY CHECKS ON NHTSA BY VIN CONFIRMED.

10/25/2017
Components: STEERING,POWER TRAIN
Incident Date: 10/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D97DR******
Summary

CAR STARTED ROLLING FORWARD AFTER ENGINE WAS STARTED IN PARKING LOT, EVEN THOUGH GEAR SHIFT WAS IN "PARK", EMERGENCY BRAKE WAS ENGAGED, AND FOOT BRAKE WAS BEING PRESSED. STEERING WAS UNRESPONSIVE. AFTER ENGINE WAS STOPPED AND RESTARTED (WITHOUT HAVING TO PRESS THE FOOT BRAKE AS ONE USUALLY DOES), CAR SEEMED TO OPERATE NORMALLY. DEALER SUBSEQUENTLY REPLACED POWER STEERING ASSEMBLY, BUT COULD NOT DUPLICATE FORWARD ROLLING EVENT..

10/24/2017
Components: STEERING
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WOBBLY, LOOSE STEERING WHEEL UNDER ALL DRIVING CONDITIONS ...UPDATED 11/06/17 *BF UPDATED 9/12/18*JB

10/23/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

I OWN A 2013 FORD FUSION WITH 94,000 MILES ON IT. I WAS DRIVING TO WORK ON A ONE LANE ROAD AND THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG PRIOR TO THE LOSS OF ACCELERATION CONTROL. I HAD NO CONTROL OVER ACCELERATION/THROTTLE; HOWEVER, POWER REMAINED ON IN THE VEHICLE. THE CHECK ENGINE LIGHT CAME ON AND THEN A WRENCH LIGHT THAT SAID CHECK MANUAL. I WAS TRAVELING 65MPH AND HAD TO PULL OVER. I TURNED THE CAR OFF AND THEN ON AGAIN AND IT STARTED UP. I HAD IT TOWED TO THE NEAREST REPAIR SHOP. THE REPAIR SHOP PERFORMED A FUEL SYSTEM SERVICE AND CLEARED THE CHECK ENGINE AND CHECK MANUAL LIGHTS. FOUR DAYS LATER AS I WAS DRIVING TO WORK IT HAPPENED AGAIN. THIS TIME I HAD TO PULL OVER 3 TIMES AND ONCE WHERE I HAD TO TURN OFF THE CAR AND TURN BACK ON IN THE ONE LANE ROAD AS THERE WAS NO PULL OFF AREA. AFTER THE LAST TIME I RESTARTED THE CAR, I HAD A REDUCED THROTTLE BUT MANAGED TO MAKE IT ABOUT 2 MILES TO WORK (AT THIS POINT THE SPEED IS REDUCED TO 45MPH). I HAD THE CAR TOWED TO THE SAME REPAIR SHOP. THE REPAIR SHOP HAD THEIR MASTER MECHANIC LOOK AT THE VEHICLE WHEN IT WAS DETERMINED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THIS HAS SOLVED THE PROBLEM. I DID SOME RESEARCH AND FOUND THAT FORD ISSUED A CONSUMER SATISFACTION PROGRAM 13N03. THIS WAS TO INCLUDE CERTAIN 2009 THROUGH 2013 MODEL YEAR FUSION, MILAN, ESCAPE AND MARINER VEHICLES. I CONTACTED FORD AND WAS TOLD BASED ON THE VIN NUMBER THAT MY VEHICLE IS NOT INCLUDED IN THE CONSUMER SATISFACTION PROGRAM 13N03. MY CONCERN IS THAT THIS VEHICLE HAD THE EXACT SAME PROBLEM AS THOSE WITH THE VINS IN THE CONSUMER SATISFACTION PROGRAM. THIS COULD HAVE RESULTED IN AN ACCIDENT WITH NO PRIOR WARNING OTHER THAN THE SUDDEN LOSS OF ACCELERATION/THROTTLE.

10/21/2017
Components: SEAT BELTS,STRUCTURE
Incident Date: 04/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THESE RECALLS HAVE BEEN OUT SINCE APR 23RD, 2015 AND NOV 30TH 2016 AND FORD STILL DOES NOT HAVE PARTS. IT SEEMS TO ME THAT IT DEFEATS THE PURPOSE OF A RECALL. IN THIS CASE IT APPEARS THAT THE COMPANY IS SIMPLY WAITING IT OUT UNTIL THE OWNER GETS A NEW CAR AND THEN THEY DO NOT NEED TO DO ANYTHING.

10/18/2017
Components: STRUCTURE
Incident Date: 10/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H93DR******
Summary

DRIVING ON CITY STREET AND PASSENGER'S DOOR FLUNG OPEN WHEN I MADE A RIGHT TURN. I PULLED OVER AND TRIED TO SHUT & LOCK DOOR, HOWEVER IT WOULD NOT LATCH. AFTER RESEARCHING FOUND A RECALL ON LATCH DOORS OF THIS MODEL FORD (RECALL REFERENCE #15S16), HOWEVER MY VIN # WAS NOT ON RECALL. CONTACTED FORD DEALERSHIP AND FORD CUSTOMER SERVICE AND EVEN THOUGH THIS EXACT PROBLEM WAS WHY THE RECALL WAS ISSUED, THEY WOULD NOT HONOR THE RECALL. WITH RESEARCH I FOUND THAT MY VEHICLE WAS MADE IN THE HERMOSILLO ASSEMBLY PLANT WHICH IS ONE OF THE PLANTS THE FAULTY PARTS CAME FROM. I WAS CHARGED $539.99 TO REPAIR DOOR. MY CAR IS ONLY 4 YEARS OLD AND I BELIEVE THAT THE RECALL SHOULD HAVE BEEN EXTENDED TO ME. I HAVE NEVER OWNED A VEHICLE THAT THE LATCH MALFUNCTIONED LIKE THIS NO MATTER HOW OLD IT WAS. I WOULD LIKE TO HAVE THIS VEHICLE ADDED TO RECALL SO THAT I CAN RECOUP MY MONEY AND HAVE ALL THE OTHER DOOR LATCHES REPLACED FOR SAFETY.

10/17/2017
Components: SEAT BELTS
Incident Date: 11/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PAUL MILLER FORD, 975 E NEW CIRCLE RD STE 1, LEXINGTON, KY 40505, (859) 255-4242) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/17/2017
Components: ENGINE
Incident Date: 10/13/2017
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE AND THE POWER STEERING DISABLED WARNING INDICATOR ILLUMINATED. SUDDENLY, THE ENGINE INADVERTENTLY CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.

10/14/2017
Components: STRUCTURE
Incident Date: 09/01/2017
Crash: No
Fire: No
Summary

TAKATA RECALL DOOR LATCHES KEEP HAVING TO BE REPAIRED.SITTING STILL.GOT READY TO LEAVE FOR WORK TURNED THE CAR ON AND IT LIT REAR DOOR OPEN.GOT OUT TO CLOSE WOULD NOT LATCH..HAD TO CLICK THE LATCH UP A COUPLE OF TIMES FOR IT FINALLY CATCHING HAVE NOTICED RECALLS ON SOME MAKE AND MODELS BUT NOT THE OWN I OWN..AND I HAVE GOTTEN ANOTHER DOOR REPAIRED PRYOR TO THIS BACK DOOR.THE FRONT PASSENGER SIDE. RELEASED WHILE DRIVING ON FREEWAY.THE CAR HAD ABOUT 30000 MILES AT THAT TIME.NO ONE WAS HURT

10/14/2017
Components: STEERING
Incident Date: 10/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

ELECTRONIC POWER STEERING FAULT CURRENTLY NOT COVERED ON RECALL ACCORDING TO THE FORD DEALERSHIP WILL COST $2000 TO REPLACE

10/09/2017
Components: STRUCTURE
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

UPON EXITING THE STATIONARY VEHICLE VIA THE FRONT PASSENGER DOOR THE DOOR LATCH FAILED AND THE DOOR WOULD NOT LATCH CLOSED AT ALL. HAD TO BE TIED TO DRIVE TO SAFE LOCATION. LATCH HAD BEEN REPLACED UNDER VEHICLE RECALL IN APRIL 2017, BUT APPARENTLY DID NOT FIX THE ISSUE.

10/06/2017
Components: ENGINE
Incident Date: 10/05/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE OVERHEATED AND THE TEMPERATURE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED FORD STORE SAN LEANDRO (1111 MARINA BLVD, SAN LEANDRO, CA 94577) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE UNTIL NOVEMBER 2017. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

10/04/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

MY CAR HAS STALLED ON ME MANY TIMES WHILE DRIVING ON FLAT ROAD, DOWN A HILL AND COMING OUT OF A PARKING LOT, ENGINE LIGHT IS NOW ON.

10/03/2017
Components: STEERING
Incident Date: 09/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU3DR******
Summary

STEERING AT TIMES GETS HARD. THEN TRYING TO CORRECT, ESPECIALLY IN A TURN CAR JERKS. JUST TOOK A LONG TRIP, AND IT WAS SCARY AT TIMES. CONTACTED THIS SITE 6 MONTHS AGO WITHOUT ANY RESPONSE. FORD SAID THAT NOTHING IS WRONG. THEY CHECKED AND SAID THERE WAS A CODE FOR LOSS OF SIGNAL TO PCM. THEY HAD NO ANSWER. I KNOW THAT FORD HAS A MAJOR ELECTRONIC RACK PROBLEM. THIS IS A LAW SUIT WAITING TO HAPPEN. SOMETIMES WHEN JUST A SMALL UNEVENNESS IN THE ROAD APPEARS, IT IS HARD TO GET CAR OUT, AND CAR ROLLS FROM SIDE TO SIDE BECAUSE OF PRESSURE NEEDED, BECAUSE THE POWER STEERING WAS NOT AVAILABLE. CAR AT TIMES IS ALSO EASIER TO STEER TO THE LEFT, THEN TO THE RIGHT. THIS STEERING IS A MAJOR ISSUE. I JUST TALKED TO A GUY WITH A 2013 C MAX, AND FORD MADE HIM PAY FOR A REPLACEMENT, AS 37,631. THIS IS NOT RIGHT, AND IT IS VERY DANGEROUS. [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

10/02/2017
Components: STRUCTURE
Incident Date: 09/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

MY VEHICLE HAD A RECALL JUST OVER A YEAR AGO TO GET ALL FOUR DOOR LATCHES REPLACED DUE TO THE SAFETY RISK OF IT BREAKING AND NOT SECURING THE DOOR DURING MOVEMENT. WE HAD THE VEHICLE SERVICED IN JUNE 2016 AND IN SEPTEMBER 2017 THE LATCH FAILED ON THE FRONT PASSENGER DOOR. THIS FAILURE WAS THE EXACT SAME TYPE THAT WAS STATED IN THE INITIAL RECALL. UPON TALKING TO A LOCAL FORD DEALER THEY SAID IT WOULD BE COVERED UNDER A TWO YEAR WARRANTY. THIS WAS NOT THE CASE AND DUE TO THE FACT THAT THE RECALL WAS ALREADY SERVICED THEY WOULD NOT OPEN ANOTHER CLAIM. WHILE TALKING TO ON OF THE SERVICE PROVIDERS HE STATED THAT THE LATCHES WERE NOT A NEW MODEL AND JUST WERE REPLACED WITH THE SAME MODEL THAT WAS PREVIOUSLY ON IT AND WAS JUST A NEW PART. IF A PART IS RECALLED I'D EXPECT A NEW VERSION THAT EXCEEDS THE SAFETY STANDARDS TO BE INSTALLED. I ATTEMPTED TO CONTACT FORD CUSTOMER SERVICE WITH NO HELP AND HAVE SINCE FILED A CLAIM WITH THE BETTER BUSINESS BUREAU.

10/01/2017
Components: POWER TRAIN
Incident Date: 09/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

2013 FORD FUSION. STARTED HARD SHIFTING APPROX. 3 WEEKS AGO. YOU CAN BE DRIVING AT HIGH RATE OF SPEED (55 TO 75) MPH AND THE TRANSMISSION WILL HARD SHIFT AND LOOSE ACCELERATION. PRESSING ON THE GAS DOES NOT ACCELERATE THE VEHICLE. THE VEHICLE WILL GRADUALLY SLOW DOWN. THE RPM'S WILL REV UP. EVEN PUTTING THE VEHICLE IN MANUAL SHIFT MODE DID NOT SHIFT. SEVERAL TIMES HAD TO PULL TO THE SIDE OF THE ROAD ON THE HIGHWAY AND LET IT SET FOR A FEW MINUTES. OF COURSE THE VEHICLE DID THE SAME THING ABOUT 5 MILES DOWN THE ROAD. CALLED THE DEALERSHIP AND WAS ADVISED THEY ARE HAVING THESE KIND OF ISSUES WITH THIS VEHICLE AND IT SOUNDS LIKE THE SHIFTING MODULE. STATED ITS UNDER WARRANTY FOR 60 THOUSAND MILES. MY VEHICLE IS JUST A LITTLE OVER 58 THOUSAND MILES. CANT BELIEVE FORD IS HAVING THIS ISSUE. VERY DANGEROUS ON THE HIGHWAY. VEHICLE GOES TO DEALERSHIP 10-2-2017

10/01/2017
Components: STEERING
Incident Date: 09/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

POWER STEERING ALL OF A SUDDEN WENT OUT ON ME WHILE DRIVING DOWN A MAJOR INTERSTATE

10/01/2017
Components: ENGINE
Incident Date: 12/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY CAR WAS OVERHEATING AND LEAKING COOLANT. THE FORD DEALERSHIP TOOK MY CAR IN FOR RECALL REPAIRS. THEY HAD IT FOR ABOUT 1 WEEK. HOWEVER, MY ENGINE OVERHEATING LIGHT STILL COMES ON AND NOW MY ENGINE FAN SOUNDS LIKE A JET. IT IS SUPER LOUD AS IF THEY ALTERED IT TO KEEP MY CAR FROM OVERHEATING AND NEVER REPAIRED THE RECALL ISSUE. WHEN THE FAN COMES ON SO LOUD, YOU CAN HEAR A LOUD WHISTLE THROUGH MY AV VENTS.

09/26/2017
Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
Incident Date: 09/26/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE VEHICLE WAS STARTED AND WAS NO MORE THAN 10 MINUTES FROM OUR HOUSE WHEN IT STARTED SMOKING WHILE BEING DRIVEN TO WORK. WITHIN A MINUTE THE CHECK ENGINE LIGHT CAME ON, WITHIN ANOTHER MINUTE THE CAR LOST POWER. THE GAS PEDAL WOULDN'T WORK, ETC ETC. WE WERE ABLE TO COAST INTO A SIDE STREET AND EXIT THE VEHICLE. WITHIN A MINUTE OF THAT HAPPENING IT BURST INTO FLAMES AND WAS COMPLETELY ENGULFED AND DESTROYED.

09/26/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/06/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0H97DR******
Summary

TAKATA RECALL MY CAR CAUGHT FIRE AND BURNED. THE FIRE STARTED WHILE DRIVING BUT I WAS UNAWARE. I JUST KEPT SMELLING POPCORN SMELL. I THEN GOT TO MY DESTINATION , PARKED THE CAR 5 MIN. LATER THE FIRE DEPARTMENT CAME IN AND ASKED IF ANY WAS DRIVING A WHITE FORD FUSION. IT'S WAS BBOT QUIT 2 YEARS OLD AND HAD LESS THEN 50 K MILES.

09/25/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY IN HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON THREE OTHER OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

09/25/2017
Components: STEERING,ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WHILE DRIVING 70 MPH. DURING THE FAILURE, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. SHORTLY AFTER, THE CONTACT WAS INFORMED THAT THE UNDERCARRIAGE OF THE VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENTS WERE PRESENT AND A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) IN APRIL OF 2017. THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/25/2017
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE STATIONARY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE RIGHT SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT, AN INDEPENDENT MECHANIC, STATED THAT THE THROTTLE BODY WAS FAULTY. BAYSTATE FORD IN SOUTH EASTON, MASSACHUSETTS (703 WASHINGTON ST) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE THROTTLE BODY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,160.

09/21/2017
Components: AIR BAGS
Incident Date: 09/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNY KING FORD IN ANNISTON, ALABAMA AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,155.

09/13/2017
Components: ENGINE
Incident Date: 09/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

CAR OVERHEATED AND NEXT DAY IT DIDN'T STARTED.

09/13/2017
Components: STEERING
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

"POWER STEERING MALFUNCTION" WARNING APPEARS QUITE OFTEN DURING DRIVING AND DISSAPEAR WITHIN FEW SECONDS.

09/13/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H96DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE SERVICED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN JULY OF 2016 AT HIXSON FORD OF LEESVILLE (11981 LAKE CHARLES HWY, LEESVILLE,LA, 714460), BUT THE REMEDY FAILED TO REPAIR THE RECALL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RAY SKILLMAN FORD AND SOUTHSIDE HYUNDAI, 1250 US-31, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE PAWL SPRING OF THE DOOR LATCH FAILED. THE DEALER STATED THAT BECAUSE THE VEHICLE WAS SERVICED UNDER THE INITIAL RECALL, IT WOULD BE AN OUT OF POCKET EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 10/06/17 *BF UPDATED 10/13/2017*JS

09/11/2017
Components: FUEL SYSTEM, GASOLINE
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE MPG ISSUES. *LD THE CONSUMER STATED THE VEHICLE HARDLY EXCEEDS 19 MPG IN THE CITY AND NEVER EXCEEDED 31 MPG ON THE FREEWAY. THE DEALER AND MANUFACTURER ADVISED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MPG ADVERTISED WAS MERELY AN ESTIMATE. THE CONSUMER BELIEVED THE ESTIMATE WAS TOO FAR OFF. UPDATED 09/11/2017*JS

09/07/2017
Components: ENGINE
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, (877) 836-4271) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE INTERIM NOTICE INDICATED THAT THE SECOND LETTER WOULD BE SENT IN 2017 WITH NO SPECIFIED DATE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/06/2017
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 08/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FAGP0HR6DR******
Summary

MY VIN WAS APART OF THE FORD RECALL FOR THE COOLANT SYSTEM TO FAIL AND CAUSE THE CAR TO OVERHEAT, AND IN SOME CASES CAUSE ENGINE FIRES. MY CAR DID OVERHEAR, I TOOK IT TO PERRY FORD IN NATIONAL CITY, AND THEY PUT IN THE RECALL PART. 2 WEEKS LATER THE CAR OVERHEATED AGAIN DUE TO SUBSEQUENT DAMAGE CAUSED BY THE INITIAL OVERHEATING. THIS TIME THEY SAID THEY WILL NOT NOT FIX ANYTHING AND SAID I WOULD HAVE TO PAY $1100 TO REPLACE THE ISSUES. I SPOKE WITH THE FORD COMPANY AND THEY SAID THEY WILL NOT PAY FOR ANYTHING TO BE FIXED EITHER.

09/06/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

CAR WILL STALL WHEN IT IS IT IS LOW RPM. IT IS MORE LIKELY TO STALL AFTER I HAVE FUELED UP MY CAR FROM IT BEING LOW ON CALLS. I CAN SEE THE CAR SHUDDERING AND THEN DROP THE RPM VERY LOW. IT HAS DIED WHEN I HAVE BEEN IN TRAFFIC BEFORE WHEN I'M STOPPED AT A LIGHT. IT HAS DIED WHEN I WAS LEAVING FOR WORK AND BACKING OUT OF MY DRIVEWAY. I NOTICED THE ISSUE OF THE CAR SHUDDERING WHEN I'M DRIVING AT LOW RPM AND EVEN WHEN I'M COASTING DOWN A HILL. I HAVE WENT TO THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND THEY HAVE NEVER ELIMINATED THE PROBLEM. IT MAY HAVE GOT A LITTLE BETTER WHERE IT DOESN'T DIE AS MUCH BUT I DEFINITELY HAVE TO PAY CLOSE ATTENTION WHEN I JUST GET FUEL OTHERWISE I'M AFRAID MY CALL WILL STALL AT A STOPLIGHT. I CALLED FORD'S CUSTOMER SERVICE TODAY TO SEE IF THERE WAS ANYTHING RELATED TO MY ISSUE AS A RECALL BUT THERE WAS NOT. I ASKED THE LADY IF SHE HAS HEARD OF THIS ISSUE AND SHE SAID THAT IT'S A FAIRLY COMMON PROBLEM SHE HEARS ABOUT THE FUSION AND OTHER FORD MODELS "SHUDDERING". MOST RECENTLY I HAVE HAD MY BATTERY REPLACED. PREVIOUSLY I HAD WARRANTY WORK DONE IN 2016 FOR THE FUEL PRESSURE SENSOR TO BE REPLACED THAT COST $100 DEDUCDIBLE. NEITHER OF THESE REPAIRS MADE ANY SIGNIFICANT DIFFERENCE. I ALSO EXPERIENCE THAT AT LOW RPM THERE IS HESITATION WHEN ACCELERATING. THERE WAS OTHER PEOPLE I FOUND ONLINE THAT HAVE THESE ISSUES AND THEY SUGGESTED THE "ELECTRONIC THROTTLE BODY" FIXED THEIR ISSUE AND THEY WERE COVERED BY A EXTENDED WARRANTY CUSTOMER SATISFACTION PROGRAM, BUT APPARENTLY MY VIN IS NOT IN THAT LIST.

09/05/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TAKATA RECALL I WAS DRIVING MY CAR A COUPLE MONTHS AGO AND ALL OF A SUDDEN IT STOPPED ALLOWING ME TO PUSH THE GAS TO DRIVE AND THE HEAT INDICATOR TOLD ME IT WAS OVERHEATING WITHOUT GIVING ME WARNING. I TOOK IT TO THE DEALERSHIP THEY SAID IT EAST A RECALL AND I PAID CLOSE TO 400 FOR THEM TO FIX AND THEN A RECALL LETTER CAME OUT ADVISING TO WATCH COOLANT LEVELS FOR OVERHEATING ETC. WHILE DRIVING THE OTHER DAY 09/01/2017 MY CAR DID THE SAME THING AND WAS SHOWING IT WAS OVERHEATING WITHOUT WARNING AND NOW THEY ARE TELLING ME AGAIN THAT I HAVE TO PAY FOR THE ISSUE OUT OF POCKET WHICH IS UNFAIR SINCE THE RECALL IS NOT SOMETHING I HAVE CONTROL OVER. I JUST WANT IT FIXED REPLACED OR A REFUND FOR THE PURCHASE PRICE OF MY CAR MINUS THE DEPRECIATION. PLEASE HELP ME GET THIS FIGURED OUT. IF ANY ADDITIONAL INFORMATION IS NEEDED FROM ME PLEASE LET ME KNOW. I SHOULD HAVE THE RECEIPT OF WHEN I PAID ORIGINALLY BUT IT'S IN THE CAR AT THE DEALERSHIP.

09/05/2017
Components: ELECTRICAL SYSTEM
Incident Date: 08/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STARTED, THE AIR CONDITIONER AND POWER WINDOWS FAILED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WEATHER WAS EXTREMELY HOT. THE CONTACT CALLED AKINS FORD AT (800) 282-7872 (LOCATED AT 220 W MAY ST, WINDER, GA 30680) WHERE THE DEALER STATED THAT THE WARRANTY ENHANCEMENT ON THE ABS WAS FAILING, AND COULD POSSIBLY BE THE CAUSE OF THE FAILURE. THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,600.

09/01/2017
Components: STRUCTURE
Incident Date: 08/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

15S16 RECALL. MY VEHICLE WAS SUBJECT TO FORD RECALL 15S16. PARTS WERE REPLACED UNDER RECALL ABOUT 18 MONTHS AFTER THE REPAIR WAS DONE MY DOOR LATCH FAILED AGAIN.

08/28/2017
Components: ENGINE
Incident Date: 08/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

RECALL #17S09 THIS HAS NOT HAPPENED BUT THERE HAS BEEN A RECALL SINCE I BELIEVE 3/17. OVERHEATING OF THE CYLINDER HEAD WHICH COULD CAUSE A FIRE UNDER THE HOOD. HAVE NOT HEARD ANYTHING FROM FORD ON THIS RECALL. IT SAYS THERE HAS BEEN NO REMEDY. SEEMS LIKE AN EXCESSIVE AMOUNT OF TIME TO REMEDY THIS PROBLEM.

08/27/2017
Components: ENGINE
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

A RECALL WAS ISSUED EARLY THIS YEAR SAYING THAT MY CAR COULD POTENTIALLY CATCH ON FIRE. THEY WON'T HAVE THE PARTS AVAILABLE UNTIL SOMETIME IN Q4...I DON'T FEEL SAFE DRIVING MY CAR ANYMORE AS I DRIVE ABOUT 100 MILES/DAY.

08/26/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU1DR******
Summary

ON FEB. 10, 2016, DEFECTIVE DOOR LATCHES ON MY 2013 FORD FUSION HYBRID WERE REPLACED AT WALKER FORD/CLEARWATER, FL DUE TO A RECALL NOTICE. ON AUG. 24, 2017, THE DOOR LATCH ON THE FRONT PASSENGER DOOR FAILED. THE SAME DEALER REPLACED THE FAILED LATCH ON AUG. 26, 2017. I WAS TOLD THAT BECAUSE THE REPLACEMENT PART IS NOT UNDER RECALL AND IS OUTSIDE THE 12 MONTH WARRANTY THAT I AM RESPONSIBLE FOR REPLACEMENT AND REPAIR COSTS. WHEN I STATED THAT I WOULD REPORT THE FAILED LATCH TO THE NHTSA GIVEN THE VARIOUS RECALLS DUE TO FORD DOOR LATCH DEFECTS, THE SERVICE MANAGER SAID HE WOULD CHECK WITH HIS MANAGER ABOUT WAIVING THE COST OF REPAIRS AND HAS NOT YET CHARGED ME. ONLY THE ONE DOOR LATCH WAS REPLACED. I AM CONCERNED THAT THE REPLACEMENT PARTS USED TO REMEDY THE PRIOR RECALL ARE ALSO DEFECTIVE. THE DOOR LATCH FAILED WHILE THE VEHICLE WAS STATIONARY AWAY FROM HOME, WHILE I WAS RUNNING ERRANDS.

08/25/2017
Components: ENGINE
Incident Date: 05/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FAILED AND OVERHEATED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO GREEN FORD (9001 EAST COLONIAL DRIVE, ORLANDO, FLORIDA 32817 (407) 515-6431) IN MAY OF 2017 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE). THE REPAIR DID NOT CORRECT THE FAILURE AND THE ENGINE OVERHEATED SEVERAL TIMES AFTER THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/24/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE PASSENGER DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BERKLEY FORD, 1511 US-52, MONCKS CORNER, SC 29461) WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) WAS PERFORMED ON THE VEHICLE IN JUNE OF 2016. THE MANUFACTURER INFORMED THE CONTACT THAT A RECALL WAS A ONE TIME FREE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. ...UPDATED 10/19/17 *BF *JS

08/22/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 10/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR PASSENGER DOOR FLEW OPEN. THE CONTACT STATED THAT ALL FOUR DOORS WERE REPAIRED PER AN UNKNOWN RECALL A LITTLE OVER A YEAR AGO. THE VEHICLE WAS TAKEN TO THE DEALER (SWANSON FAHRNEY FORD IN SELMA, CA, 559-896-4121) WHERE IT WAS STATED THAT ALL FOUR DOORS WERE RECALLED AND REPAIRED; THEREFORE, THE DEALER WOULD NOT BE RESPONSIBLE FOR THE CURRENT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER TO CHECK ON THE WARRANTY. THE DEALER STATED THAT THE WARRANTY EXPIRED. THE DOOR WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

08/21/2017
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 08/05/2017
Crash: No
Fire: No
Summary

I BOUGHT A 2013 FUSION USED LAST YEAR I HAVE HAD THE CAR DIE GOING 70MPH ON THE FREEWAY SEVERAL TIMES AND I HAVE HAD THE DOOR FLY OPEN GOINV 70 MPH ON THE FREEWAY AND THEN WONT CLOSE . LAST WEEK MY CAR WOULDNT GO UNDER 80 MPH WHITE SMOKE BARRELING FROM THE EXAUST WITH TWO DAYS PREVIOUS A LOW COOLANT WARNING COOLANT WAS ADDED . CAR SMELT LIKE DIESEL FUEL BURNING . WENT THRU A TANK OF GAS IN 30 MIN AND THE CAR NOW SITS AT FORD SINCE THE 5TH OF AUGUST WAITING FOR TECH TO LOOK AT IT. I ALREADY KNOW ITS IS A SITUATION THAT FORD NEEDS TO RECALL AFTER READING ALL THESE COMPLAINT. I COULD HAVE DIED AND MY KIDS IM SO UPSET

08/21/2017
Components: SEAT BELTS
Incident Date: 07/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PUT ON THE FRONT PASSENGER SEAT BELT, THE SEAT BELT REMAINED IN THE RETRACTED POSITION. THE VEHICLE WAS TAKEN TO SANDERSON LINCOLN (2121 W BELL RD, PHOENIX, AZ 85023) WHERE IT WAS DETERMINED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO GO BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

08/19/2017
Components: STRUCTURE
Incident Date: 08/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU0DR******
Summary

REAR PASSENGER DOOR WILL NOT LATCH WHEN WAS PARK. CANNOT CLOSE DOOR.

08/12/2017
Components: AIR BAGS,SEAT BELTS
Incident Date: 08/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TOOK FUSION IN FOR RECALL 16S42 CONCERNING SEATBELT PRETENTIONERS ON 08AUG17. NO AIRBAG WARNING LIGHT WAS ILLUMINATED ON THE DASH, WHEN WE WENT TO PICKUP THE CAR THE LIGHT WAS ON. THE DEALERSHIP HAD NOT SEEN THE LIGHT AND REFUSED TO CHECK OUT THE PROBLEM BEFORE MY WIFE LEFT THE DEALERSHIP. I BELIEVE THAT DURANGO MOTOR COMPANY, DURANGO COLORADO SHOULD HAVE TAKEN RESPONSIBILITY OF CHECKING THE SYSTEM.

08/09/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE FRONT PASSENGER DOOR DID NOT LATCH, CAUSING THE DOOR TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (BILLY HOWELL FORD IN CUMMING, GA) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SPRING NO LONGER WORKED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.

08/09/2017
Components: STRUCTURE,ENGINE
Incident Date: 11/27/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6POHR4DR******
Summary

MY 2013 FORD FUSION CAUGHT ON FIRE WHILE MY FAMILY AND I WERE DRIVING ON THE 405 FREEWAY. WE BARELY GOT OUT ALIVE AND THE CAR WAS COMPLETELY INCINERATED...BURNT TO PIECES ! IRECEIVED A RECALL FOR ENGINE FIRES AFTER THE CAR CAUGHT FIRE AND NEARLY TOOK OUR LIVES!!. MY 8 YEAR OLD DISABLED DAUGHTER IS SO TRAUMATIZED FROM THIS CAR FIRE. I DON'T KNOW HOW FORD CAN CONTINUE TO STILL MAKE THESE DEATH TRAP CARS.

08/07/2017
Components: STRUCTURE
Incident Date: 08/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

REAR PASSENGER DOOR OPENED UP IN THE MIDDLE OF DRIVING. IT WOULD NOT CLOSE. IT SEEMS LIKE THE LATCH OPERATION IS NOT WORKING. THERE IS A CURRENT RECALL ON 2013 FORD FUSION REGARDING DOOR LATCH BUT SERVICE ADVISOR AND FORD INFORM ME THAT MY PARTICULAR CAR IS NOT PART OF RECALL EVEN THOUGH IT IS EXACT SAME ISSUE AS DESCRIBED IN RECALL 15S16. I WAS LUCKY THAT MY DOOR OPENING AUTOMATICALLY DID NOT HIT ANYONE.

08/03/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONG LEWIS FORD IN HOOVER, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE OF THE ENGINE OVERHEATING UNDER VARIOUS HIGH SPEED CONDITIONS IN WHICH THE ACCELERATOR PEDAL WAS DEPRESSED TO GAIN SPEED. THE CONTACT STATED THAT THE COOLANT INDICATOR NEEDLE ENTERED INTO THE RED ZONE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/03/2017
Components: STEERING,POWER TRAIN
Incident Date: 08/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND A "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC PLUGGED THE VEHICLE TO A MACHINE, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT CALLED WINNER FORD (856-428-4000 LOCATED AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034) WHERE THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL, BUT THERE WAS A FEE FOR DIAGNOSING THE VEHICLE. THE CONTACT THEN CALLED ACE FORD (856-845-6600 LOCATED AT 487 MANTUA PIKE, WOODBURY, NJ 08096) WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE FAILURE; HOWEVER THERE WAS A RECALL ON THE SEAT BELTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A RECALL FOR THE POWER STEERING WAS COMPLETED IN 2015 AND THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. ..UPDATED 10/25/17 *BF *JS

08/02/2017
Components: STRUCTURE
Incident Date: 07/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

FORD RECALL 17S09 TO REPLACE FAILING DOOR LATCHES WAS COMPLIED WITH IN DECEMBER 2015. A REPLACED DOOR LATCH HAS FAILED AGAIN INDICATING THE REPLACEMENT LATCHES ARE STILL DEFECTIVE. FORD HAS ALSO DECLINED TO COVER THE BROKEN PART UNDER WARRANTY. THE FAILURE OCCURRED WHEN MY WIFE WAS ATTEMPTING TO PICK UP OUR TODDLER FROM DAYCARE. WHEN SHE CLOSED THE DOOR, IT WOULD NOT LATCH. THE LOCAL FORD DEALER INSPECTED THE LATCH AND DID AGREE THAT IT HAD FAILED.

08/01/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR9DR******
Summary

CAR GOES INTO LIMP MODE AND WONT ACCELERATE. SOMETIMES CLEARED WITH ENGINE RESTART. THEN IT GOT WORSE AND THROTTLE WOULD NOT ACCELERATE ENGINE AT ALL. CAR WAS TOWED TO FORD DEALERSHIP. BAD THROTTLE BODY DIAGNOSED. OVER 800.00 TO FIX. I SEE A LOT OF COMPLAINTS ONLINE ABOUT FORD THROTTLE BODIES ON FUSIONS AND MANY ARE WARRANTIED UNDER FORD CSP 13N03, BUT APPARENTLY MY FORD ISN'T COVERED. NOT SURE WHY.

07/30/2017
Components: ENGINE
Incident Date: 07/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

RECENTLY PURCHASED VEHICLE, VEHICLE RECENTLY STARTED STALLING WHILE IDLING. AS OF 07/30/17, IT HAS DONE IT TWICE. I WILL START THE VEHICLE, IT WILL THEN BEGIN TO SHUDDER A BIT AND STALL OUT. SEEMS TO DO IT MORE WHEN IT IS COLD. LUCKILY, ON BOTH OCCASIONS, I WAS IN A PARKING LOT AND NOT ON THE ROAD. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT STALLS WHILE DRIVING OR STALLS AT A LIGHT.

07/29/2017
Components: STEERING
Incident Date: 07/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PUXDR******
Summary

I WAS MAKING RIGHT TURN FROM ON ROAD TO ANOTHER. AS I STARTED TO BRING THE STEERING BACK TO CENTER IT LOCKED. IT TOOK AN AMAZING AMOUNT OF FORCE TO MOVE THE STEERING WHEEL BACK TO CENTER. IF MY WIFE WERE DRIVING THE CAR I AM SURE SHE WOULD NOT HAVE BEEN ABLE TO DO SO. I HAVE DRIVEN MAY BIG TRUCKS AND HAVE HAD POWER STEERING FAILURES BEFORE. THE FORCE REQUIRED TO MOVE THE STEERING IN MY SMALL FUSION AFTER IT FAILED WAS 4 TO 5 TIMES AS HARD AS ANY TRUCK THAT I HAVE DRIVEN WITH FAILED POWER STEERING. IF THESE UNITS FAIL THE FORCE REQUIRED TO STEER SHOULD NOT BE THIS MUCH. THIS IS A UNSAFE DESIGN, FORD DID NOT TAKE INTO ACCOUNT THAT FAILURES HAPPEN AND WHEN THEY DO THE STEERING SYSTEM SHOULD STILL BE REASONABLY USABLE WHICH IT ISN'T.

07/28/2017
Components: STRUCTURE
Incident Date: 07/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

DOOR LATCHES ARE DEFECTED. PASSENGER DOOR SWUNG OPEN AS I WAS DRIVING ON A MAJOR HIGHWAY. THIS IS NOT SAFE! THERE HAS ALREADY BEEN A RECALL FOR THE DOOR LATCHES ON THE 2013 & 2014 FORD FUSIONS. I HAVE A 2013 FORD FUSION, HOWEVER, FORD CLAIMS THEY CANNOT COVER THIS BECAUSE THE RECALL FOR THIS PART DOESN'T PERTAIN TO MY VEHICLE SINCE MY VEHICLE WAS BUILT IN 2012. THIS IS ABSURD! THIS ISSUE COULD POSSIBLY LEAD TO A MAJOR ACCIDENT!

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

I WAS DRIVING MY CAR AT 35MPH WHEN THE TIRE PRESSURE MONITOR FAULT LIGHT SUDDENLY CAME ON, I THOUGHT I WOULD HAVE DEFLATED OR STRUCK A TIRE, JUST PARK MY CAR THINKING THAT THE NEXT DAY I WOULD FIX IT, BUT IT TURNED OUT THERE WAS NOT TIRE DEFLATED AND THE NEXT MORNING WAS NOT ONLY THAT PROBLEM BUT ALSO NONE OF THE CONTROLS (FOBS) TO OPEN MY CAR WORKED, I WENT TO WHERE I BOUGHT THE TIRES TO BE INSPECTED AND I CHECKED THE SENSORS, BUT EVERYTHING WAS FINE AND THEY ADVISED ME TO GO TO THE FORD DEALER, WHERE THEY QUOTED ME ALMOST 2 WEEKS AFTER THE INCIDENT, THE DEALER TOOK 2 DAYS TO DELIVER MY CAR BECAUSE THEY FORGOT TO TALK TO ME. ONCE I WENT BY MY CAR THEY TOLD ME THE RESULT OF THE DIAGNOSIS AND THAT THE PROBLEM WAS THERE WAS NO COMMUNICATION BETWEEN THE BCM AND THE RTM; BCM IS THE PART WHERE THE FUSES ARE AND THE RTM IS THE RADIO TRANSMITTER MODULE, AND WHAT I HAVE TO BUY IS THE RTM WHICH WOULD COST $ 945.83, I WANT TO CLARIFY THAT WITH MY RADIO I HAVE NO PROBLEM SO I I TOLD THE PERSON WHO WAS THERE ... WHY IF IT WAS NOT A PROBLEM FOR LACK OF MAINTENANCE OF MY PART AND I DO NOT HAVE PROBLEMS WITH MY RADIO OR MY TIRES OR SENSORS, BECAUSE I HAVE TO PAY AS MUCH MONEY FOR SOMETHING THAT IS INTERNAL AND FOR A CAR WITH LESS THAN 5 YEARS OF EXISTENCE ... THIS PERSON ONLY TOLD ME THAT FOR THAT YOU SHOULD BUY MORE GUARANTEE BUT I FEEL IT IS UNFAIR BECAUSE I AM STILL PAYING THE CAR, AND NOT FOR LACK OF MAINTENANCE ON MY PART AND ARE PIECES THAT MAYBE THEY USE OF POOR QUALITY .. I HOPE THEY HELP ME OR ADVISE ME THEN NOR THE ALARM OF MY CAR CAN ACTIVATE, ANYWAY I WILL FIX IT BUT I FEEL THAT IT IS A LOT OF MONEY THAT I SHOULD NOT PAY. AND AT THE BEGINNING I AM ALREADY PAYING FOR THE DIAGNOSIS AND ITS BAD SERVICE

07/26/2017
Components: STRUCTURE
Incident Date: 07/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

FRONT PASSENGER DOOR LATCH FAILED JUST OVER A YEAR AGO. FORD SERVICE TOLD ME ALL 4 DOOR LATCHES HAVE BEEN REPLACED UNDER RECALL. YESTERDAY (7/25/17) DRIVER DOOR LATCH FAILED. COST IS $100 DEDUCTIBLE TO REPLACE AS LATCHES ARE >1 YR OLD. THIS IS A MASSIVE SAFETY PROBLEM IF THE RECALLED AND REPLACED DOOR LATCHES ARE FAILING. THE DOOR LATCHES FAIL SIMPLY WHEN GETTING IN A CAR AND CLOSING THE DOOR. THE DOORS WILL NO LONGER REMAIN CLOSED. THE LATCH IS PLASTIC AND SIMPLY WIGGLES IN THE LATCH SLOT WHEN DEFECTIVE. I HAD TO USE RATCHET STRAPS TO KEEP THE DOORS CLOSED TO DRIVE THE VEHICLE TO THE DEALER 23 MILES AWAY. PLASTIC QUICKLY DETERIORATES IN THE TEXAS SUMMER HEAT, SO IT'S JUST A MATTER OF TIME ON WHEN THESE WILL FAIL REGULARLY.

07/21/2017
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 12/23/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

ELECTRONIC THROTTLE BODY MALFUNCTION, CAR WAS PARKED IN A PARKING LOT AND AFTER RETURNING TO MY CAR I STARTED IT AND PUT IT INTO DRIVE, AS SOON AS I LET OF THE BRAKE AND TOUCHED THE GAS PEDDLE THE CAR MAXED OUT IN RPM AND THE CAR ACCELERATED ON ITS OWN EVEN AFTER PUSHING ON THE BRAKE RESULTING CRASHING INTO A LIGHT POLE.

07/20/2017
Components: ENGINE
Incident Date: 07/10/2017
Crash: No
Fire: No
Summary

ENGINE OVERHEATED AS I WAS DRIVING DOWN THE STREET, ABOUT 30 MILES PER HOUR. ENGINE SHUTS OFF, I PULLED OVER SAFELY. HAD TO BE TOWED TO THE DEALERSHIP. SECOND TIME IN 2 YEARS. ENGINE COOLANT RECEPTACLE CRACKS AND FLUID LEAKS OUT. HAD IT REPAIRED INCE LAST YEAR. ENCOUNTERED THE SANE ISSUE AGAIN, NOW MY FAN NEEDS TO BE REPLACED. DEALER SAYS 1300 IN REPAIRS. BUT FORD RECALLED MY MODEL FOR THIS SAME REASON. BUT NOW THAT IT HAS TURNED INTO MORE DAMAGE, I AN STUCK WITH FINDING HOW TO PAY TO GET MY CAR FIXED.

07/19/2017
Components: POWER TRAIN
Incident Date: 05/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHILE TRAVELING THOUGH THE MOUNTAINS OF WEST VIRGINIA SUDDENLY THE TEMPERATURE BEGAN TO STEADILY INCREASE TO WHERE THE GAUGE WAS HALFWAY BETWEEN NORMAL AND HOT. I SLOWED THE VEHICLE FROM THE SPEED LIMIT TO ABOUT 55MPH WHICH BROUGHT THE TEMPERATURE BACK TO NORMAL. AS WE CONTINUED ON THE TRIP THE TEMPERATURE WOULD SPIKE AND GO BACK TO NORMAL WITH DECREASED SPEED. AFTER THE INITIAL SPIKE WAS NOTICED I PLUGGED A DATA LOGGER INTO THE CAR TO RECORD ENGINE TEMPERATURE AND MONITOR MORE CLOSELY. THE TEMPERATURE SEEMS TO BE VERY ERRATIC AND SEVERAL TIMES REACHED A TEMPERATURE OF 233 DEGREES BEFORE I DECREASED SPEED AGAIN. THIS SEEMS TO BE VERY HOT FOR AN ENGINE TO BE GETTING AND IS GREATLY CONCERNING CONSIDERING THE MOST RECENT RECALL ON OVERHEATING AND POTENTIAL FIRE. I AM CONFIDENT THAT THE VEHICLE WOULD HAVE OVERHEATED AND BROKEN DOWN IF I HAD NOT TAKEN ACTION AS IT DID A YEAR PRIOR WHEN IT WAS SUPPOSEDLY FIXED.

07/19/2017
Components: STEERING
Incident Date: 07/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

STEERING LOCKED UP WHILE DRIVING. WARNING LIGHT INDICATES STEERING ASSIST FAULT.

07/18/2017
Components: STEERING
Incident Date: 07/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO AUTO ZONE TO SEE ABOUT THE RECALL NOTIFICATION. A SALESPERSON STATED THAT THERE WAS NO POWER STEERING ABILITY DUE TO A STEERING GEAR MOTOR BOLT FAILURE, AND SUGGESTED THAT THE VEHICLE BE TAKEN TO A DEALER. THE DEALER WAS NOT CONTACTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY AND NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

07/17/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (ANDY MOHR FORD LINCOLN LOCATED AT 2713 E MAIN ST, PLAINFIELD, IN 46168; (317) 839-6541) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THERE WAS AN OPEN RECALL IN THE PAST AND THE PREVIOUS OWNER TOOK CARE OF THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

07/17/2017
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 07/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE OPERATING THE VEHICLE, THE FRONT PASSENGER SIDE DOOR DID NOT LOCK AND REMAINED SECURED. THE DISPLAY INDICATED THAT THE DOOR WAS OPENED AND THE INTERIOR DOME LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO BLUE SPRINGS FORD LOCATED IN BLUE SPRING, MISSOURI WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000(LATCHES/LOCKS/LINKAGES). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 87,000. UPDATED 09/06/17 *BF *CN

07/12/2017
Components: POWER TRAIN
Incident Date: 07/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TRANSMISSION SHIFTS ROUGH FROM 1ST>2ND GEAR AND VERY HARSH FROM 2ND>3RD GEAR. ALSO AT TIMES, WHEN PRESSING THE GAS TO ACCELERATE QUICKLY, THE TRANSMISSION WILL NOT SHIFT OR DO ANYTHING, IT JUST SITS THERE AND THINKS FOR A FEW SECONDS AND THEN SLAMS INTO GEAR. THIS IS ALL HAPPENING WHEN IN MOTION. IT IS ALSO JERKY AT TIMES WHEN TAKING OFF FROM A STOP. WHEN SHIFTING FROM PARK TO REVERSE THE VEHICLE SLAMS INTO GEAR CAUSING A HARSH JOLT AFTER THE VEHICLE HAS SAT GREATER THAN 4 HOURS. I HAVE BEEN TO A LOCAL FORD DEALERSHIP ON FOUR OCCASIONS. THE TECHNICIANS CLAIM THIS IS NORMAL FOR THE 2013 FUSION.

07/12/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

ON APRIL 23 OF THIS YEAR A COOLANT OVER TEMPERATURE SENSOR KEEPS COMING ON SHUTTING DOWN MY VEHICLE I'VE HAD IT TO FOUR DIFFERENT DEALERSHIPS AND A REPUTABLE GARAGE TRYING TO FIX THE ISSUE. THEY CANNOT FIND OUT WHY I'M LOSING COOLANT OR WHERE THE PROBLEM IS COMING FROM AND WHY MY CAR IS GETTING OVERHEATED AND OVER TEMPERATURE. I HAVE SPENT $2000 IN PARTS AND TOWING AND LABOR AND THE PROBLEM STILL IS NOT FIXED FORD IS INSISTING THAT IT'S NOT THE RECALL THAT IS OUT WITH THE COOLANT SYSTEM AT THIS TIME AND IS TRYING TO GET ME TO PUT A NEW ENGINE IN THE VEHICLE WHEN THEY'RE NOT EVEN SURE WHAT THE PROBLEM IS AND IF THAT WILL EVEN FIX IT. I CAN'T DRIVE THE CAR MORE THAN 30 MINUTES AND THE TEMPERATURE STARTS TO RISE IAND SHUTS MY CAR DOWN ..I HAVE FILED 2 CASES WITH FORD AND THEY HAVE DONE NOTHING TO HELP ME.

07/12/2017
Components: AIR BAGS
Incident Date: 07/12/2007
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

ISUZU TROOPER TOLD ME THAT AIRBAGS DO NOT DEPLOY IN ROLLOVER ACCIDENTS BECAUSE STUDIES SHOWED THERE ISN'T A HIGHER SURVIVAL RATE WHEN THEY DO DEPLOY IN ROLLOVERS. THAT MAY BE TRUE, BUT I AS A PHYSICIAN DO DECLARE THAT A SURVIVOR OF A ROLLOVER MAY HAVE BETTER SURVIVAL WHEN AIRBAGS DEPLOY. THIS IS ESPECIALLY TRUE WITH SURVIVAL AFTER SEVERE BRAIN INJURIES. I AM PERMANENTLY DISABLED NOW. I FIND IT UNCONSCIOUBLE THAT AIRBAGS DON'T DEPLOY IN ROLLOVERS. I MEAN WHY NOT? THE DATE OF MY ACCIDENT WOULDN'T ENTER PROPERLY BUT WAS 02/22/1995.

07/12/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/12/2007
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THE INCIDENT I DESCRIBED WAS ACTUALLY FOR A 1994 ISUZU TROOPER. SHOWING LONG TERM EFFECTS OF BRAIN INJURY OR ORGANIC BRAIN DISORDER WITH MEMORY DISABILITY.

07/11/2017
Components: SEAT BELTS
Incident Date: 07/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

THE SEAT BELT ON THE 60/40 HAS LOCKED UP WHEN I PUT THE SEAT DOWN BEHIND THE DRIVER'S SEAT AND IS NOW STUCK IN THE DOWN POSITION. IT HAPPENED WHEN THE CAR WAS PARKED AND TURNED OFF.

07/08/2017
Components: ENGINE
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

MY CAR IS A 2013 VEHICLE WITH 30,000 MILE. THE BYPASS VALVE IS ALREADY BAD ON IT. I NOW HAVE TO PAY $400 OUT OF POCKET, BECAUSE ALTHOUGH IT APPEARS THERE IS A RECALL ON THIS PART, FORD REPAIR SHOPS ARE SAYING THERE ISN'T ANY RECALLS.

07/07/2017
Components: ENGINE
Incident Date: 06/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE ENGINE OVERHEATING, COOLANT, AND LOW POWER MODE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE NEXT DAY, THE VEHICLE WAS TOWED TO A LOCAL DEALER (BAYTOWN FORD LOCATED AT 4110 INTERSTATE 10 SERVICE RD BAYTOWN, TX 77521 281-839-3300) WHERE IT WAS AWAITING APPROVAL FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS12667532. THE RECALL REPAIRS HAD NOT BEEN AUTHORIZED. THE FAILURE MILEAGE WAS 75,000. ...UPDATED 08/02/17 *BF *JS

06/29/2017
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COURTESY FORD IN BREAUX BRIDGE, LA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/29/2017
Components: STRUCTURE
Incident Date: 06/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

"TAKATA RECALL" PASSENGER DOOR CAME OPEN WHILE DRIVING HOME FROM WORK ON 6/29/17. DOOR LATCH WILL NOT LATCH ONTO THE FRAME OF THE VEHICLE WHILE ATTEMPTING TO SHUT DOOR. CURRENT STATUS OF THE SITUATION IS AN APPT WITH MY LOCAL FORD DEALERSHIP ON 7/10/17. NO RECALL ON MY VIN BUT THERE IS A CURRENT RECALL ON 2013-2014 FUSION MODELS ASSEMBLIED IN MEXICO.

06/28/2017
Components: ENGINE
Incident Date: 06/27/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABOUT TO STALL AND THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT RAISED THE HOOD AND NOTICED ANTIFREEZE LEAKING OUT ONTO THE ENGINE, WHICH CAUSED THE ENGINE TO SMOKE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,289.

06/27/2017
Components: ENGINE
Incident Date: 05/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE OVERHEATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE FORD ACCESS DEALER (LOCATED ON 3680 IH 69 ACCESS RD, CORPUS CHRISTI, TX 78410) WHERE IT WAS DIAGNOSED THAT THE COOLANT LEVEL SENSOR FAILED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE RECALL REMEDY PART WOULD NOT BE AVAILABLE UNTIL THE FOURTH QUARTER OF 2017. THE DEALER ALSO WANTED THE CONTACT TO SIGN AN AGREEMENT DUE TO THE PART NOT BEING AVAILABLE AND THAT SHE WOULD TAKE RESPONSIBILITY FOR ANY FAILURE REGARDING THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE IN OCTOBER AND NOTHING ELSE COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

06/23/2017
Components: ENGINE
Incident Date: 03/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AUTO NATION FORD IN MARGATE, FL TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THE HOSES NEEDED TO BE REPLACED TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS RELATED TO THE RECALL AND THAT THE COOLANT LEVEL SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED TO DETERMINE THE APPROPRIATE REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,545. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/21/2017
Components: ENGINE
Incident Date: 06/17/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

I WAS DRIVING MY FIANC TO WORK GOING ABOUT 25 MPH AND MADE A STOP AT AN INTERSECTION AND ALL OF SUDDEN MY CAR START TO SMELL LIKE BURNT RUBBER AND SMOKE STARTED TO COME OUT OF THE A/C AND UNDER THE HOOD. I TURNED OF THE CAR IMMEDIATELY AND CHECKED THE HOOD. THERE'S WAS FIRE!!! COMING OUT OF THE BOTTOM OF THE ENGINE. I CALLED THE FIRE DEPARTMENT BUT I WAS FORTUNATE ENOUGH TO HAVE VERY GENEROUS BYSTANDERS TO HELP ME PUT IT OUT WITH THE WATER THAT THEY WERE CARRYING. I WAS VERY LUCKY THAT THAT NO ONE GOT HURT AND THE CAR DIDN'T GO UP IN FLAMES BECAUSE I DIDN'T HAVE ANYTHING TO PUT IT OUT WITH.

06/21/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

PASSENGER SIDE SUN VISOR DROPPED STRAIGHT DOWN AND WILL NOT STAY UP. I CANNOT SEE THROUGH IT SO IT BLOCKS VISIBILITY TO MY RIGHT UNLESS I USE A HAND TO HOLD IT UP. THIS HAPPENED WHILE DRIVING THE WEST VIRGINIA TURNPIKE (ALTHOUGH I DOUBT THAT HAD ANYTHING TO DO WITH THE MALFUNCTION) AND SWUNG IT DOWN TO KEEP SUN OUT OF MY EYES. NEVER STAYED UP SINCE.

06/21/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

VEHICLE WAS PARKED (OUT OF TOWN WEEKEND) WHEN STARTING UP TO GO HOME IT TOTALLY SHUT DOWN, LIGHT CAME STATING SOMETHING ABOUT COOLANT TEMPERATURE AND I HAD NO POWER WHAT SO EVER. GOT TOWED TO FORD, ONLY HAD VEHICLE SINCE FEB. 2017, SAUDERED AND RECONNECTED SOME WIRING THAT THEY SAID WAS CHEWED BY SOME CRITTER, I.E. MOUSE. $360. LATER. AFTER DOING MY OWN RESEARCH I SEE WIRING IS BEING BEING COVERED IN SOME SOY COATING AND SEATS ARE MADE WITH OTHER PRODUCTS THAT CAN LURE CRITTERS. I DON'T UNDERSTAND AND FEEL WHY SHOULD I PAY THAT OUT OF POCKET.

06/21/2017
Components: ENGINE
Incident Date: 06/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE ENGINE TEMPERATURE INDICATOR CHIMED AND THE COOLANT LEVEL WAS LOW. THE CONTACT CALLED A LOCAL DEALER (GRIFFIN FORD LOCATED AT 1940 E MAIN ST WAUKESHA, WI 53186 262-542-5781) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICED UNTIL JUNE 22, 2017 AT 7:00 AM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/19/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU9DR******
Summary

REAR PASSENGER DOOR LATCH ON VEHICLE BROKE, CAUSING DOOR TO FLY OPEN WHILE DRIVING. WITHIN 24 HOURS, DRIVER DOOR LATCH SUFFERED THE SAME FAILURE. DOORS ARE OPEN AT ALL TIMES, AND CANNOT BE LATCHED. CUSTOMER BELIEVED THE PROBLEM TO BE COVERED BY THE RECALL OF OTHER 2013 FUSION VEHICLES FOR THE SAME ISSUE, BUT WAS INFORMED THAT THE ENERGI WAS NOT PART OF THAT RECALL.

06/14/2017
Components: POWER TRAIN
Incident Date: 06/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE WENT INTO REVERSE. THE CONTACT HAD TO TURN THE VEHICLE OFF AND DISCOVERED THAT THE GEAR WAS ACTUALLY STUCK IN REVERSE AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,788.

06/14/2017
Components: STRUCTURE
Incident Date: 06/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

THE FRONT PASSENGER SIDE DOOR WON'T STAY CLOSED. THE INTERNAL LATCH IS BROKEN SO THE DOOR CAN FLY OPEN AT ANY TIME WITHOUT THE DOOR HANDLE BEING OPENED. FURTHER, THE DOOR WILL CLOSE FAR ENOUGH TO NOT TRIGGER A DOOR OPEN SENSOR, SO THE DRIVER WOULDN'T NECESSARILY KNOW ABOUT THE PROBLEM. CALLING THE DEALERSHIP, THEY DIDN'T SOUND SURPRISED AT ALL AND SAID THIS HAS BEEN HAPPENING ON FORD FIESTA'S, BUT THEY DIDN'T HAVE THE PARTS FOR A FORD FUSION. THE DEALERSHIP, JORDON FORD IN SAN ANTONIO, TEXAS, PROCEEDED TO ASK ME TO HOOK UP BUNGEE CORDS TO THE DOOR AND DRIVE IT THERE. I REFUSED AND THEY FINALLY SENT A TOW TRUCK. I NOTICED THIS PROBLEM WHEN THE VEHICLE WAS AT HOME IN THE GARAGE, BUT I DON'T KNOW WHEN IT INITIALLY OCCURRED AND IT IS HIGHLY LIKELY IT WAS DRIVEN WITH THIS PROBLEM. I'M SURE IT GOES WITHOUT SAYING THAT IF THIS HAPPENED TO ONE DOOR, IT COULD HAPPEN TO ANY OF THE DOORS AND CAUSE A SERIOUS HAZARD IF A DOOR CAME OPEN WHILE DRIVING. I DON'T KNOW OF ANY RECALLS FOR FORD FUSIONS RELATED TO THIS. I HAVE A VIDEO SHOWING THAT THE DOOR WON'T CLOSE PROPERLY, BUT IT WAS DIFFICULT TO CAPTURE THIS PROBLEM IN A STILL PHOTO. IF YOU WOULD LIKE THE VIDEO, PLEASE LET ME KNOW AND I WOULD BE HAPPY TO SEND IT ALONG.

06/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

THE IGNITION TURNED OFF WHILE I WAS DRIVING AROUND IN A PARKING LOT. THE KEY CAN POP OUT OR BE TUCKED IN WHEN YOU PRESS A BUTTON, LIKE A POCKET KNIFE. WHILE I WAS DRIVING, THE KEY DIDN'T HOLD IT'S PLACE, THEN DROPPED AND WAS DANGLING INSTEAD OF FIXED AND LOCKED. WHEN THE KEY DROPPED DOWN THE IGNITION SWITCH TURNED OFF, THEN I GOT A MESSAGE ON THE SCREEN WHICH SAID THAT THE VEHICLE WAS NOT IN PARK. THAT MESSAGE COMES ON IF YOU ATTEMPT TO TURN THE CAR OFF WITHOUT THE VEHICLE BEING IN PARK.

06/13/2017
Components: SEAT BELTS
Incident Date: 05/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

FRONT PASSENGER SIDE SEAT BELT WON'T STAY LOCKED, YOU CAN PULL APART FAIRLY EASILY BY HAND.WE JUST HAD THE PRETENSIONER RECALL DONE,BUT NO RECALL ON THIS ISSUE SO FAR. ALSO THE REAR SEAT BELT LOCKED WITH THE SEAT FOLDED DOWN AND WONT RELEASE SO WE CAN RAISE THE SEAT.

06/12/2017
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 11/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM TIDWELL FORD IN KENNESAW, GEORGIA STATED THAT THE PARTS WERE AVAILABLE AND ALLOWED THE CONTACT TO MAKE AN APPOINTMENT; HOWEVER, THE SERVICE MANAGER STATED THAT THE RECALL HAD TO BE SUBMITTED TO THEIR RECALL DEPARTMENT. IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE THE DAY OF THE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/06/2017
Components: ELECTRICAL SYSTEM
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL MICROSOFT. THE FAILURE MILEAGE WAS 3,300.

06/06/2017
Components: STEERING
Incident Date: 05/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

WHILE DRIVING ON THE HIGHWAY (THE MIDDLE LANE ON 690 IN SYRACUSE AT 4:30 PM), A NOTIFICATION CAME UP ON MY DASHBOARD SAYING "STEERING ASSIST FAULT, SERVICE REQUIRED." I THEN LOST ALL POWER STEERING WHILE I WAS IN THE MIDDLE OF THE HIGHWAY DURING RUSH HOUR. AAA CAME AND IT WAS BROUGHT TO A LOCAL CAR CARE CENTER WHERE MY FAMILY ALWAYS GOES TO GET OUR VEHICLES FIXED. THEY DROVE MY CAR AND SAID IT WAS DRIVING FINE AND THAT NO CODES WERE SHOWING UP. ONCE I DROVE IT HOME FROM THE MECHANIC, THE SAME NOTIFICATION POPPED UP ON THE DASHBOARD AGAIN AS I WAS PULLING INTO MY DRIVEWAY (STEERING ASSIST FAULT, SERVICE REQUIRED). I THEN BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR (I HAD TO DRIVE IT WITH NO POWER STEERING). THEY STATED THAT I NEEDED A COMPLETELY NEW STEERING GEAR. WHILE DOING SOME RESEARCH BEFORE MY VEHICLE WAS REPAIRED, I FOUND SEVERAL ARTICLES STATING THAT THE STEERING GEAR NEEDED TO REPLACED ON OTHER 2013 FORD FUSIONS (I BELIEVE MY CAR WAS MANUFACTURED IN THE SAME PLACE AS THE OTHER FORD'S THAT HAD THEIR STEERING GEARS RECALLED BASED ON THE VIN NUMBER OF MY CAR). THE DEALERSHIP AND FORD CORPORATE STATED THAT THERE WAS NOTHING THEY COULD DO ABOUT IT (PERTAINING TO REIMBURSEMENT) BECAUSE MY CAR'S VIN NUMBER WAS NOT ON THE RECALL LIST FOR THAT PARTICULAR ITEM (THE STEERING GEAR). I ENDED UP PAYING JUST UNDER $1,800.00 .

06/02/2017
Components: STEERING
Incident Date: 05/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

POWER STEERING ASSIST FAULT MESSAGE APPEARED AND I COULD NOT TURN MY STEERING WHEEL. I HAD JUST STARTED THE CAR IN MY GARAGE AND AS I TRIED TO BACK OUT OF THE GARAGE I COULD NOT TURN THE STEERING WHEEL AT ALL SO I PULLED BACK IN THE GARAGE AND CALLED BY DAD. WHEN HE ARRIVED ABOUT 20 MINUTES LATER HE STARTED IT AND IT WORKED JUST FINE. IT LOOKS LIKE A PROBLEM WITH THE EPAS AND I AM WONDERING WHY THE 2013 FUSIONS WERE NOT INCLUDED IN THE RECALL. IF THIS HAD HAPPENED WHILE I WAS DRIVING I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED.

06/01/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

I WENT TO A GAS IN TOWN AND FILLED UP MY CAR AND ONLY GOT 223 TO A FULL TANK AND THEN IT SLOWLY CREEPED UP AS I WAS DRIVING IN TOWN TO 289. BUT I NORMALLY GET 330-350 TO A FULL TANK. BUT WHEN I FIRST GOT IT AND THE DEALERSHIP FILLED IT UP, I GOT OVER 400 TO A FULL TANK.

05/30/2017
Components: POWER TRAIN
Incident Date: 09/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

TRANSMISSION SHIFTS ROUGH FROM 1ST>2ND GEAR AND VERY HARSH FROM 2ND>3RD GEAR. ALSO AT TIMES, WHEN PRESSING THE GAS TO ACCELERATE QUICKLY, THE TRANSMISSION WILL NOT SHIFT OR DO ANYTHING, IT JUST SITS THERE AND THINKS FOR A FEW SECONDS AND THEN SLAMS INTO GEAR. THIS IS ALL HAPPENING WHEN IN MOTION. IT IS ALSO JERKY AT TIMES WHEN TAKING OFF FROM A STOP.

05/25/2017
Components: STEERING
Incident Date: 05/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO SWITCH LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE BOECKMAN FORD DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: CAS12394818FAZ7W0 AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

05/24/2017
Components: STEERING
Incident Date: 06/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BERT WOLFE FORD 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387 WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT TURNPIKE FORD, INC. 7891 MACCORKLE AVE, CHARLESTON, WV 25315. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THEY DID NOT DETERMINE WHICH VEHICLES WERE RECALLED. THE APPROXIMATE FAILURE MILEAGE WAS 58,167.

05/24/2017
Components: ENGINE
Incident Date: 05/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY 2013 FUSION LESS THAN 5 YEARS OLD AND HAS JUST OVER 72 THOUSAND MILES ON IT, WHICH PLACES IT JUST OUTSIDE OF WARRANTY. IN SEPTEMBER 2016, MY CAR GAVE ME AN OVERHEATING WARNING AS SOON AS I CRANKED IT. I PAID 300 TO HAVE THE TEMPERATURE SENDER ASSEMBLY REPLACED. ON APRIL 1, I WAS DRIVING HOME FROM A TRIP. I STOPPED AT A RED LIGHT AND MY ENGINE TEMPERATURE SUDDENLY SPIKED, I LOST ALL POWER TO THE ENGINE AND BARELY WAS ABLE TO GET IT INTO A PARKING LOT. THEY LOOKED AT IT AND CONCLUDED THAT IT HAD OVERHEATED AND A CRACKED CYLINDER HEAD, AND THEY TOLD ME THEY COULD REPAIR THE CYLINDER, BUT IT WOULD PROBABLY BE SAFER TO REPLACE THE ENGINE. I INQUIRED ABOUT THE RECALL AND FORD PAYING FOR THE REPAIR AND THEY DIRECTED ME TO OPEN A CASE WITH FORD. AFTER ARGUING WITH FORD FOR SEVERAL DAYS, FORD INFORMED ME THAT THE ONLY THING THE RECALL WOULD COVER IS THE INSTALLATION OF A COOLANT SENSOR. BASICALLY ALL THEY WOULD OFFER IS TO INSTALL A SENSOR THAT WILL GIVE ME A HEADS UP THE NEXT TIME MY ENGINE IS GOING TO BLOW UP FINALLY AFTER 6 WEEKS I PICKED THE CAR UP ON MAY 17. I STARTED TO DRIVE HOME, MADE IT ABOUT AN HOUR, WHEN MY ENGINE TEMPERATURE STARTED CLIMBING AND WARNING ME ABOUT OVERHEATING AGAIN. I PULLED OVER IMMEDIATELY, CHECKED THE COOLANT, LET IT COOL OFF AND TRIED AGAIN AND IT DID THE SAME THING WITHIN A FEW MINUTES. I HAD IT TOWED TO ANOTHER FORD DEALERSHIP AND THEY TOLD ME THERE WAS ANOTHER PROBLEM WITH THE COOLANT BYPASS VALVE AND IT HAD TO BE REPLACED. COST ME ANOTHER $300. SO TO SUMMARIZE THIS LENGTHY STORY: I HAVE A CAR THAT IS LESS THAN 5 YEARS OLD WITH A RUINED ENGINE. FORD ADMITS THE CAR IS DEFECTIVE AND TENDS TO OVERHEAT AND RUIN THE ENGINE, YET THEY REFUSE TO ACCEPT RESPONSIBILITY AND PAY FOR THE REPAIRS. I WAITED FOR SIX WEEKS AND PAID OVER 7400 FOR NEW ENGINE THAT DIDN'T EVEN LAST AN HOUR BEFORE OVERHEATING AGAIN AND COSTING ME ANOTHER 300.

05/23/2017
Components: WHEELS
Incident Date: 05/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

HAVE HAD TO HAVE THE LUG NUTS REPLACED TWICE. THE MOST RECENT REPLACEMENT WAS WITH 32,000 MILES ON THEM. WAS TOLD BY DEALER THAT THE LUG NUTS WERE "SWOLLEN". THIS SWELLING RESULTS IN THE LUG NUTS NOT BEING ABLE TO BE REMOVED WITH A STANDARD WRENCH. IF THIS OCCURS WHEN DRIVER HAS A FLAT TIRE, THEY MAY NOT BE ABLE TO REMOVE THE TIRE TO CHANGE IT AND WOULD RESULT IN THE CAR BEING TOWED TO A REPAIR SHOP JUST TO CHANGE A TIRE. MY CAR IS UNDER WARRANTY, YET THE DEALER CHARTED ME TO REPLACE THE LUG NUTS. HAVE RESEARCHED "SWOLLEN LUG NUTS" AND THIS SEEMS TO BE A PROBLEM WITH FORDS. THE SWOLLEN LUG NUTS WERE DISCOVERED DURING A ROUTINE OIL CHANGE.

05/23/2017
Components: ENGINE
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE VEHICLE OVERHEATED AND SHUT OFF. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE COOLING SYSTEM. THE COOLING SYSTEM WAS CLEANED AND THE WATER PUMP WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE TECHNICIAN REPLACED THE COOLANT VALVE AND REPROGRAMMED THE COMPUTER SYSTEM. A FEW MONTHS LATER, THE ENGINE VIBRATED WHEN THE AIR CONDITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR CONDITIONING COMPRESSOR WAS REPLACED. THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN REPLACED THE SOLENOID, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 17,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 07/20/17 *BF UPDATED 9/28/18*JB

05/22/2017
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 05/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

05/22/2017
Components: SEAT BELTS,ENGINE
Incident Date: 05/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE "ENGINE COOLING OVER TEMPERATURE" WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY 45 MINUTES FOR THE ENGINE TO COOL. THE CONTACT RESTARTED THE VEHICLE AND DROVE IT HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/22/2017
Components: SEAT BELTS,ENGINE
Incident Date: 12/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/22/2017
Components: AIR BAGS
Incident Date: 04/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/22/2017
Components: SEAT BELTS,SEATS
Incident Date: 05/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHEN THE REAR SEAT WAS LET DOWN, THE MIDDLE SEAT BELT IN THE REAR LOCKED. THE CONTACT WAS ABLE TO PUT THE SEAT BACK UP, BUT THE FAILURE WITH THE SEAT BELT CONTINUED. ALSO, WHILE THE CONTACT WAS DRIVING, THE REAR SEAT RANDOMLY SLAMMED BACK DOWN AND THE MIDDLE SEAT BELT LOCKED AGAIN. THE MANUFACTURER STATED THAT THERE WAS NO SERVICE CAMPAIGN OR MANUFACTURER RECALL FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/13/17*LJ *CN

05/20/2017
Components: SEAT BELTS
Incident Date: 05/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

WHILE TRYING TO BUCKLE IN A CHILD IN THE BACK SEAT WHILE CAR WAS STATIONARY, THE CENTER REAR SEAT BELT GOT STUCK AND COULDN'T BE USED. LOWERED BACK SEAT TO SEE WHAT WAS THE PROBLEM AND SEAT GOT STUCK IN LOWERED POSITION BECAUSE SEAT BELT WAS LOCKED/STUCK. EXAMPLE OF PROBLEM AT HTTPS://WWW.YOUTUBE.COM/WATCH?V=KT5OQ9U0K6E.

05/19/2017
Components: ENGINE
Incident Date: 05/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A COOLANT TUBING FAILURE, WHICH WOULD CAUSE THE VEHICLE TO OVERHEAT. THE VEHICLE UNDERWENT A TEMPORARY REMEDY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 33,000.

05/15/2017
Components: POWER TRAIN,ENGINE
Incident Date: 05/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH73DR******
Summary

WILL NOT SHIFT OUT OF PARK. GEAR SHIFTER WILL MOVE, GEAR SHIFTER SEEMS TO OPERATE. HOWEVER, CAR DOES NOT RECOGNIZE THAT GEAR SHIFTER HAS BEEN MOVED. DOES NOT ATTEMPT TO ENGAGE OTHER GEARS AT ALL, SIMPLY WILL NOT RECOGNIZE ANYTHING OUTSIDE OF PARK. WHEN PROBLEM INITIALLY HAPPENED, BEGAN TO TRY TO GO IN REVERSE (WAS IN PARK) FOR A MOMENT BEFORE DEFAULTING TO PARK. VEHICLE WAS STATIONARY, IN DRIVEWAY.

05/15/2017
Components: ENGINE
Incident Date: 05/10/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS BEING OPERATED AT 25 MPH, THE CONTACT NOTICED BLACK SMOKE AND SMELLED A BURNING ODOR. THE "ENGINE COOLANT OVER TEMPERATURE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED TO THE OFF POSITION AND THE FAILURE CEASED TO OCCUR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROOT CAUSE OF THE FAILURE WAS A DEFECTIVE HOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER STATED THAT DUE TO THE DEALER'S DIAGNOSIS OF THE DEFECTIVE HOSE, THEY WOULD NOT COVER THE REPAIR UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

05/15/2017
Components: ENGINE
Incident Date: 04/15/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE AND SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE ENGINE CAUGHT FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. NO POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT NO COMPRESSION WAS ON THE NUMBER TWO CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD NOTIFY COUNSEL AND GET BACK TO THE CONTACT, BUT THEY DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

05/11/2017
Components: STEERING
Incident Date: 05/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20-30 MPH, THE POWER ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

05/10/2017
Components: WHEELS
Incident Date: 03/18/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0D97DR******
Summary

I WAS DRIVING APPROXIMATELY 20 MPH ON A CITY STREET WHEN THE RIGHT FRONT WHEEL FELL OFF THE CAR, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. HAD I BEEN MOVING FASTER, THE FAILURE WOULD BEEN FAR MORE SERIOUS AND WOULD HAVE VERY LIKELY RESULTED IN DEATH OR INJURY. THE WHEEL FELL OFF THE CAR DUE TO A FAILED BALL JOINT EVEN THOUGH THE VEHICLE ONLY HAD 67,120 MILES, HAD RECEIVED REGULAR MAINTENANCE, AND HAD NOT BEEN IN AN ACCIDENT. FORD DENIES ANY RESPONSIBILITY FOR THE FAILURE ALTHOUGH IT SEEMS OBVIOUS THAT THE WHEEL OF A FOUR YEAR OLD CAR WITH RELATIVELY LOW MILEAGE SHOULD NOT SIMPLY FALL OFF THE CAR.

05/08/2017
Components: ENGINE
Incident Date: 05/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

MY CHECK ENGINE LIGHT IS ON. I HAD A DIAGNOSIS AND IT IS RELATED TO THE RECALL. THE PROBLEM IS THE BYPASS VALVE. I TOOK IT TO THE SUNNYVALE FORD DEALERSHIP FOR A RECALL AND THEY SAID THEY DON'T HAVE THE PARTS TO FIX IT. WHEN I CALLED THEM AND SET THE APPOINTMENT, THEY SAID THEY HAD THE PARTS IN STOCK BUT WHEN I GOT THERE, I WAITED TWO HOURS AND THEY DIDN'T HAVE THE PARTS. THEY JUST CHECKED THE COOLANT PRESSURE. NOW I'M AFRAID TO DRIVE THE CAR BECAUSE THE ENGINE MIGHT SET ON FIRE. WHEN I DRIVE I NOTICE THE TEMPERATURE OF THE VEHICLE FLUCTUATING UP AND DOWN OVERHEATING WHEN I GO UP HILL. PLEASE HELP. I TAKE GOOD CARE OF MY CAR AND I DO NOT WANT TO HAVE ENGINE FIRE. WHAT CAN I DO? I HAD IT LOOKED TO OTHER MECHANIC SHOPS AND THEY ARE CHARGING ME $1700 TO FIX IT. THAT'S TOO EXPENSIVE AND IT'S NOT EVEN FORD CERTIFIED. I NEED HELP WITH ADVICE ON HOW I CAN GET THE PROBLEM SOLVED. WHEN CAN THIS RECALL CAN BE SOLVED? THE FORD DEALERSHIP DO NOT HAVE ANY ANSWERS. THEY SAID THEY WILL CALL ME WHEN THEY GET THE PARTS. IT'S BEEN A WEEK AND NO CALL FROM THE FORD DEALERSHIP. MY CAR IS OVERHEATING EVERY TIME I DRIVE IT ON THE FREEWAY THEN THE CHECK ENGINE LIGHT TURNS ON. I WENT TO PEP BOYS AND THEY TOLD ME THEY CAN'T FIX IT, I HAVE TO TAKE IT TO THE DEALERSHIP. THE DEALERSHIP IS NO HELP AT THIS POINT. ALTHOUGH I SET UP ANOTHER APPOINTMENT TO ANOTHER FORD DEALERSHIP WHICH IS ANOTHER WEEK AHEAD. I'M GOING THROUGH ALL THIS TROUBLE SO I CAN GET MY CAR FIXED THE RIGHT WAY. SORRY FOR THE TROUBLE BUT I NEED HELP AND THIS MIGHT BE MY LAST RESORT.

05/05/2017
Components: ELECTRICAL SYSTEM
Incident Date: 05/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU3DR******
Summary

THE CAR STOPS, A LIGHT TURN ON THAT SAID "STOP SAFETY KNOW " YOU TURN ON THE CAR AND IT STAYS ON FOR 10 SECONDS AND TURNS OFF AGAIN

05/05/2017
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 05/03/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

WHILE DRIVING ON THE BELTWAY, THE CAR ACCELERATED THEN STARTED SLOW DOWN. I MERGED OFF OF THE BELTWAY AND ONTO A RAMP TO GET SOMEWHERE SAFE. AT THE RAMP THE CAR LIGHT OF THE AIR BAG CAME ON THEN, THE CAR CAME TO A STOP, AND ALL THE LIGHTS CAME ON. AND THE HOOD OF THE CAR WAS SMOKING. I LIFTED THE HOOD AND SAW THE FIRE UNDER THE ENGINE. WE MOVED AWAY FROM THE CAR AND LUCKILY A MAN IN A WORK TRUCK SAW US AND HAD A FIRE EXTINGUISHER AND PUT THE FIRE OUT. THE CAR IS WITH THE DEALER BUT, NOTHING HAS BEEN COMPLETED AT THIS TIME. THE CAR HAS BEEN WITH THEM SINCE 5/3/17.

05/04/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

GAS IS LEAKING FROM THE UNDERSIDE OF THE VEHICLE. FIRST NOTICED A GAS SMELL FROM THE AIR VENTS SO I INITIALLY THOUGHT A LEAKING INJECTOR, HOWEVER WHEN I LOOKED UNDER THE CAR IT WAS CLEARLY LEAKING GAS FROM SOMEWHERE. I DID SOME MINOR RESEARCH AND SAW THAT THIS YEAR HAS SEVERAL RECALLS FOR LEAKING FUEL SYSTEMS HOWEVER I CAN'T FIND A RECALL FOR THIS UNDER THIS PARTICULAR VIN.

05/03/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I WAS DRIVING MY VEHICLE FOR ABOUT 5 MINUTES WHEN THE ENGINE OVERHEATING SIGNAL CAME ON. IT SAID "REDUCED ENGINE POWER" AND MY VEHICLE STARTED DRIVING EXTREMELY SLOW. I PULLED OVER, CHECKED THE COOLANT AND EVERYTHING LOOKED FINE. I WAITED 2 HOURS AND TURNED THE CAR ON. THE LIGHT WAS NO LONGER ON. HOWEVER, I STILL INFORMED THE FORD DEALERSHIP ABOUT THE ISSUE WHILE IT WAS UNDER WARRANTY. THEY SAID THAT THEY DID NOT FIND ANYTHING WRONG WITH THE VEHICLE. ANOTHER TIME I DROVE ABOUT AN HOUR AND MY ENGINE OVERHEATING LIGHT CAME ON AGAIN. I CHECKED THE COOLANT AND IT WAS AT A CORRECT LEVEL. THE CAR STALLED OUT AND WOULD NOT ACCELERATE. I HAD AAA TOW IT TO MY HOME. I CONTACTED THE FORD DEALERSHIP AGAIN AND THEY HAD IT TOWED IN. THEY REPAIRED THE COOLING SYSTEM, FUEL INJECTOR PRESSURE AND COOLANT BYPASS VALVE SOLENOID. THEY ALSO REPLACED THE FLP SENSOR. I WAS CHARGED $702.28. IT IS TRULY SADDENING HOW THE CAR HAD TO BE BROKEN DOWN IN ORDER FOR THEM TO FIX IT. BUT WHEN IT WAS UNDER WARRANTY THEY DIDN'T TOUCH IT. NOW THERE'S A RECALL ON THE COOLING SYSTEM, 16S09. EVERY DAY I SMELL SOME SORT OF FUEL UNDER MY HOOD, FUMING UP MY GARAGE AND COMING THROUGH MY VEHICLE AC VENTS WHEN IT'S ON. IT MAKES ME FEEL LIKE MY CAR IS GOING TO CATCH ON FIRE BECAUSE THE SMELL IS SO STRONG. MY CHECK ENGINE LIGHT CAME ON TOO WITH CYLINDER ISSUES. COOLANT LEAKED INTO THE CYLINDER HEAD. I WOULD LIKE TO BE REIMBURSED FOR THE ENGINE REPAIRS AND FOR MY VEHICLE TO BE FIXED FREE OF CHARGE.

05/03/2017
Components: POWER TRAIN,STRUCTURE,ENGINE
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THE TEST DRIVE ON MY FORD WENT SMOOTHLY. HOWEVER, LATER THAT MONTH MY VEHICLE BEGAN SHIFTING HARD. IT REVS AND THE ENGINE PULLS. I HAVE TO BARELY ACCELERATE TO GET IT TO SHIFT EVEN THEN IT SHIFTS EXTREMELY HARD. I INFORMED THE LOCAL FORD DEALERSHIP OF THE ISSUE AND I WAS TOLD THAT ALL OF THE 1.6 ECOBOOST MODELS LIKE MINES SHIFT HARD. THAT IS RIDICULOUS. THIS ISSUE WAS NEVER FIXED. I ALSO EXPERIENCED ANOTHER ISSUE: MY GAS TANK DOOR DID NOT OPERATE CORRECTLY. IT FELT LIKE A SPRING CAME OUT BECAUSE THE DOOR WOULD BLOW OPEN WHILE I AM DRIVING.

05/01/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 04/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP AT A RED LIGHT, THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED AND THEN DIMMED. THE CONTACT CONTINUED DRIVING AND THE WARNING INDICATOR ILLUMINATED AGAIN; HOWEVER, THIS TIME THE VEHICLE LOST ACCELERATION AND EVENTUALLY STALLED. THE CONTACT COASTED THE VEHICLE TO THE ROAD SHOULDER TO A COMPLETE STOP. THE CONTACT NOTICED THAT THE COOLANT IN THE RESERVOIR WAS EMPTY. AFTER ADDING COOLANT, THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE WATER PUMP MAY BE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

05/01/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE DEALER REPLACED THE BATTERY, BUT IT FAILED TO CORRECT THE NOISE. WHILE MAKING A TURN, THERE WAS A SUDDEN LOSS OF POWER AND A WARNING INDICATOR RANDOMLY ILLUMINATED FOR RUN POWER AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO RESTART THE VEHICLE A FEW TIMES DUE TO THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN SERVICE CAMPAIGN NUMBER: 14N02 TO ADDRESS THE PCM REPROGRAMMING. THE VEHICLE WAS TOWED TO A DEALER AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

04/28/2017
Components: ELECTRICAL SYSTEM
Incident Date: 04/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

WHEN THE CAR IS TURNED ON, THE CAR FLASHES THE "CHECK CHARGING SYSTEM" MESSAGE ONCE THE CAR STARTS MOVING. WITH OK PRESSED, THE BATTERY WARNING LIGHT REMAINS ILLUMINATED. AS I DRIVE, THE VEHICLE MAY: ILLUMINATE THE AIRBAG WARNING LIGHT - HAVE ALL RADIO FUNCTIONS STOP OPERATING - HAVE THE EXTERNAL TEMPERATURE GAUGE READ ABNORMAL NUMBERS - ANY OR ALL OF THE ABOVE. THE PROCESS DISAPPEARS WHEN THE CARS STOPS, AND MAY OR MAY NOT APPEAR MORE THAN ONCE IN A DAY. THE CAR DRIVES NORMALLY, AND 2 TRIPS TO THE FORD REPAIR SHOP TO REPLACE PARTS (INCLUDING THE ALTERNATOR) HAVE NOT IDENTIFIED ANY PROBLEM WITH THE BATTERY OR CHANGED THE BEHAVIOR OF THE CAR. THERE IS OBVIOUSLY SOME KIND OF ELECTRONIC MALFUNCTION, AND I AM NOT SURE ABOUT THE FIRE HAZARD OR SAFETY OF OPERATING A CAR WHOSE COMPUTERS SEEM TO BE MALFUNCTIONING CONSISTENTLY. I HAVE PICTURES OF MULTIPLE INCIDENTS AND 2 REPAIR INVOICES THAT ATTEMPTED TO ADDRESS THE ISSUE WITH NO EFFECT.

04/27/2017
Components: ENGINE
Incident Date: 04/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THE COMPUTER SYSTEM IN THIS CAR REGISTERS THE COOLANT TEMPERATURE AS HOT WHEN THE CAR IS RUNNING. AS I WAS DRIVING DOWN THE ROAD THE ENTIRE POWER OF THE CAR WAS TURNED REDUCED, MAKING GETTING OFF THE ROAD VERY DANGEROUS. TESTING REVEALED IT WAS A FAULTY SENSOR FOR THE COOLANT. SEVERAL YEAR MODELS OF THIS SAME VEHICLE HAVE THE SAME RECALL ISSUE.

04/26/2017
Components: ENGINE
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

VEHICLE BEGAN OVERHEATING AT HIGHWAY SPEEDS OF APPROXIMATELY 65 MPH. VEHICLE SLOWED QUICKLY AS IT ENTERED "LIMP MODE" ON THE INTERSTATE. DRIVER WAS ABLE TO GET OFF OF INTERSTATE EXIT AND PULL TO A PARKING LOT. ENGINE BAY WAS EXTREMELY HOT AND THE FAINT SMELL OF SMOKE/BURNING WAS APPARENT. DRIVER HAD TO TOW VEHICLE TO FORD DEALERSHIP WHERE IT WAS FOUND TO BE SUBJECT TO RECALL 17S09.

04/25/2017
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE CONTACT WAS CONCERNED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AFTER ONLY 22,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

04/20/2017
Components: SEAT BELTS
Incident Date: 04/20/2017
Crash: No
Fire: No
Summary

THERE IS A SAFETY RECALL REGARDING THE DRIVER AND FRONT PASSENGER SEAT BELTS. THE SEAT BELTS MAY NOT PROPERLY RESTRAIN OCCUPANTS DURING A CRASH. THIS HAS BEEN ON RECALL SINCE NOVEMBER 2016 WITHOUT ANY SOLUTION YET. THIS IS A SIGNIFICANT SAFETY RISK THAT SHOULD ALREADY HAVE HAD A FIX.

04/19/2017
Components: ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

ON APRIL 1, 2017, I WAS STOPPED AT A RED LIGHT ON A HIGHWAY ON MY WAY HOME FROM A TRIP WHEN MY ENGINE TEMPERATURE SPIKED AND I LOST ALL POWER TO THE ENGINE. I WAS BARELY ABLE TO GET IT TO THE MEDIAN. I HAD JUST HEARD ABOUT THE RECALL THAT DAY COINCIDENTALLY, SO I HAD IT TOWED TO A FORD DEALERSHIP ON MONDAY. THEY DETERMINED THAT IT WAS A CRACKED ENGINE HEAD DUE TO OVERHEATING. THE MECHANIC SEEMED UNAWARE OF THE RECALL WHEN I INQUIRED, BUT THEY AGREED TO CHECK INTO IT. THAT WAS TWO AND A HALF WEEKS AGO. I WAS ADVISED TO CONTACT FORD AND HAVE BEEN DEALING WITH THE REGIONAL CUSTOMER SERVICE REP. EVER SINCE. FORD HAS BASICALLY OFFERED NO INFORMATION UNTIL TODAY. TODAY I WAS INFORMED VIA E-MAIL THAT THE RECALL IS FOR THE "COOLANT SENSOR" AND "THIS DOES NOT COVER THE REPAIR TO REPLACE THE CYLINDER HEADS." I HAVE READ THE RECALL AND IT STATES VERY CLEARLY THAT THE DANGER OF THE RECALL IS OVERHEATING AND A CRACKED CYLINDER HEAD. I DO NOT HAVE AN OFFICIAL ESTIMATE YET, BUT I HAVE BEEN ADVISED IT WILL COST ME THOUSANDS TO FIX. THIS IS A CAR THAT IS LESS THAN FIVE YEARS OLD AND 72000 MILES, JUST OUT OF WARRANTY. I CHANGE THE OIL AND CHECK THE FLUIDS REGULARLY. IT WAS APPARENTLY BURNING ANTIFREEZE AT FAST ENOUGH TO CAUSE IT TO OVERHEAT AND CRACK A CYLINDER HEAD. MINE DID NOT CATCH ON FIRE, BUT BASED ON MY UNDERSTANDING OF THE RECALL THIS KIND OF DAMAGE COULD HAVE CAUSED A FIRE AND MANY HAVE CAUGHT FIRE. BASED ON MY READING OF THE RECALL ISSUED BY FORD, THE ONLY SOLUTION THEY ARE OFFERING IS A COOLANT SENSOR. RATHER THAN ADDRESS THE REAL ISSUE OF OVERHEATING AND THE RESULTING DAMAGES, FORD IS APPARENTLY TRYING TO GET AWAY WITH MERELY INSTALLING A SENSOR THAT WILL GIVE YOU A HEADS UP BEFORE YOUR ENGINE EXPLODES. SURELY THIS IS UNACCEPTABLE IN A MODERN VEHICLE.

04/19/2017
Components: ENGINE
Incident Date: 02/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

2013 FUSION OVERHEATED ON HWY, WITH NO WARNING. OVERHEATED LIGHT CAME ON, CAR STARTED TO SPUTTER AND QUITE, I WAS ABLE TO PULL OFF THE HWY. FORD WILL NOT REPAIR AS PART OF THE COOLANT RECALL.

04/19/2017
Components: ENGINE
Incident Date: 04/16/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD WHERE SMOKE WAS NOTICED COMING FROM THE HOOD AND FIRE ENTER THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. IT WAS UNKNOWN IF A POLICE OR FIRE REPORT WAS REPORTED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A TOWING YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,950.

04/19/2017
Components: SERVICE BRAKES
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH79DR******
Summary

MY 2013 FORD FUSION HAS21,000 MILES ON IT AND THE FORD PEOPLE TELL ME IT NEEDS REAR BRAKES I HAVE A2009 SAME MODEL THAT I HAD BRAKES REPLACED AT 60,000 WHEN I ASK THE FORD PEOPLE WHY I GET NO ANSWER . I THINK THEY HAVE A SAFETY PROBLEM WITH THE BRAKE PADS .CAN YOU HELP ME.?

04/16/2017
Components: SEAT BELTS
Incident Date: 04/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU7DR******
Summary

I WANT TO SELL MY CAR. THE SEATBELT RECALL DOES NOT HAVE A FIX DATE YET. I CANNOT SELL MY CAR TO A DEALER AND GET A MARKET PRICE UNTIL THE SEATBELT IS FIXED. THE DEALER IS SAYING 3RD QUARTER. THIS SEEMS LIKE TOO LONG. ALSO NOT SAFE.

04/13/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

MY VEHICHLE HAS HAD THE CHECK ENGINE LIGHT GO ON AND OFF NUMEROUS TIMES IN THE LAST SIX MONTHS, AND SMELLED A FUNNY SMELL COMING THROUGH THE VENTS. I GET REGULAR MAINTENANCE, HAVE HAD THE CODES READ AS WELL AS DIAGNOSTIC TEST PERFORMED. THE MOST I HAVE BEEN TOLD IS THAT THERE WAS A P144C CODE WHICH IS SOMETHING TO DO WITH THE FUEL SYSTEM WRONG. NOW WHEN DRIVING THE VEHICLE BEGAN TO STALL. I TOOK MY CAR IN TO FORD THEY TOLD ME THAT I NEEDED 3000 DOLLARS IN WORK DONE AND HAVE YET TO ADDRESS THE 17S09 RECALL EVEN UPON MY CONCERNS. I WAS TREATED UNFAIRLY AT MY LOCAL FORD AND TOOK MY CAR TO ANOTHER SHOP. NOW AM BEING TOLD THAT MY CAR HAS BEEN OVERHEATING AND THAT MY CYLINDER HEAD GASKET NEEDS REPLACED. I HAVE BEEN IN CONTACT WITH FORD AND THEY WONT EVEN HELP, UNTIL THEY SEND A LETTER TO ME NEXT WEEK. MY CAR IS ALREADY IN THE SHOP AND THE RECALL NEEDS TO BE ADRESSED. I NEED HELP.

04/11/2017
Components: STRUCTURE
Incident Date: 04/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

DOOR LATCH SAFETY RECALL 15S16 THIS RECALL REPLACEMENT WAS MADE ON 12/2015 FOR THE VEHICLE. ON 4/8/2017 THE VEHICLE DOOR WOULD NOT CLOSE OR LOCK. IT ACTUALLY OPENS WHILE MOVING AND HAD TO BE SECURED VIA BUNGEE CORD TO MAKE IT TO THE CLOSEST DEALERSHIP. UNFORTUNATELY, ACCORDING TO FORD MOTOR CO, ONCE THE RECALL IS COMPLETED ON THE VEHICLE, THE WARRANTY ONLY LASTS FOR ONE YEAR. THEREFORE, THE WARRANTY RAN OUT ON 12/2016 FOR THE RECALLED REPLACEMENT PART. FORD MOTOR COMPANY WILL NOT HONOR THE REPLACED PART AND IN FACT STATES THAT IT WILL COST ME $500 TO FIX. THIS IS A MAJOR RECALL ISSUE FOR FORD AND THE RECALL HAS BEEN EXTENDED TWICE SINCE THE ORIGINAL ONE. I WILL ATTACH THE INFORMATION BELOW. WITHOUT THE LATCH, THE CAR IS NOT DRIVABLE, UNABLE TO BE LOCKED, AND CAUSES THE INTERIOR LIGHTING SYSTEM TO BE CONTINUOUSLY ILLUMINATED. I WANT AN INVESTIGATION ON THE REPLACEMENT DOOR LATCH PARTS. I DO NOT FEEL AS THE OTHER DOORS ARE SAFE EITHER SINCE THEY WERE APPARENTLY REPLACED AT THE SAME TIME UNDER THE RECALL. FORD SHOULD PAY FOR THIS ISSUE AS THE ORIGINAL FIX IS DEFECTIVE. THIS RECALL AFFECTS OVER 2 MILLION CARS. FORD ALSO TOLD ME IF THEY HAVE ENOUGH COMPLAINTS FROM OTHER VEHICLES, THEY COULD DO AN INTERNAL INVESTIGATION ON THE REPLACEMENT PARTS. IF A RECALL IS IN FACT MADE ON THE PART A 2ND TIME, I WOULD NOT QUALIFY IF FORD HELPS TO REDUCE THE COST I HAVE TO PAY TO FIX THIS ISSUE NOW. THIS SHOULD BE INVESTIGATED! I ALSO WOULD LIKE TO INCLUDE THAT THIS VEHICLE IS MAINLY USED M-F FOR A WORK VEHICLE FOR A SINGLE DRIVER, NO PASSENGERS. THE DRIVER ALSO HAS BEEN DEPLOYED MANY MONTHS IN THE LIFE OF THIS VEHICLE AND THAT DOOR HASN'T BEEN USED MUCH. I COULD ALSO PROVIDE DOCUMENTATION FOR THOSE DATES, AS WELL. PLEASE OPEN AN INVESTIGATION ON THIS ISSUE, AS IT IS ABSOLUTELY A SAFETY PROBLEM!

04/11/2017
Components: STRUCTURE
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

WHILST MAKING A TURN THE FRONT PASSENGER DOOR FLEW OPEN AND NOW WILL NOT CLOSE/LOCK, HAPPENED IN A PARKING LOT WHILST IN MOTION, FORD HAS RECALLED THE FUSION FOR THIS PROBLEM BUT MY VIN IS NOT ONE OF THEM. SURELY THOSE FAULTY LATCHES ARE IN MY VEHICLE TOO!

04/10/2017
Components: AIR BAGS
Incident Date: 04/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER DETERMINED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

04/10/2017
Components: SEAT BELTS
Incident Date: 04/09/2017
Crash: No
Fire: No
Summary

I WAS STRAPPED IN MY SEATBELT. THERE WERE TIMES IT GAVE TOO EASILY. BUT THIS TIME WOULD NOT RELEASE AT ALL. AFTER ATTEMPTING ABOUT A HALF HOUR TO GET IT TO RELEASE AND IT WOULD NOT HAD TO CUT BELT TO GET OUT. DEALERSHIP TELLS ME NO RECALL.

04/06/2017
Components: ENGINE
Incident Date: 04/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS OVER HEATED WHICH CAUSED EXCESSIVE SMOKE TO EMIT FROM THE VEHICLE'S TAIL PIPE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE VEHICLE WAS DIAGNOSED BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. AND THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/05/2017
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 04/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

DRIVER DOOR DOES NOT SHUT

04/04/2017
Components: ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

IN REGARDS TO NHTSA RECALL #17V209000 MY CAR WAS SERVICED FOR A 75K MAINTENANCE POINT, THE DEALER WAS UNABLE TO ADDRESS THIS RECALL DUE TO PARTS BEING UNAVAILBLE ON 3/18/17. ON 4/1/17 MY CAR OVERHEATED AND THE ENGINE SHUTDOWN DURING A DRIVE FROM WORK TO HOME, I HAD IT TOWED TO FREMONT FORD AND ON 4/3/17 THE DEALERSHIP STATED THAT THE ENGINE COOLANT WAS LOW, THE HEATER HOSES HAD TO BE REPLACED DUE TO THE OVERHEATING ON 4/1/17, AND THAT THE REPAIRS WERE NOT COVERED UNDER THE RECALL. I AM QUITE CERTAIN THAT THE DEALER IS LIABLE FOR ALL REPAIR COSTS FOR THIS INCIDENT DUE TO NEGLIGENCE IN FAILING TO ADDRESS THE RECALL AND MISLEADING ME AS TO THE TRUE CAUSE OF THE OVERHEATING OF MY VEHICLE'S ENGINE.

04/03/2017
Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
Incident Date: 02/05/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

ON FEBRUARY 5, 2017 THE ENGINE OF MY 2013 FORD FUSION CAUGHT ON FIRE. THE CAR BEGAN TO SMOKE FROM UNDER THE HOOD WHILE THE CAR WAS IN MOTION. I STOPPED AND OPENED THE HOOD TO INSPECT AND THE ENGINE WAS ALREADY IN FLAMES. THE FIRE SPREAD RAPIDLY AND THE FIRE DEPARTMENT HAD TO BE CALLED TO EXTINGUISH THE BLAZE. MY SON AND I WERE BARELY ABLE TO ESCAPE UNHARMED. I CONTACTED FORD ON SEVERAL OCCASIONS AND THEY HAVE BEEN UNWILLING ASSIST. THEY CLOSED MY ORIGINAL CLAIM WITHOUT ADDRESSING THE ISSUE. I ALSO ASKED IF THERE WERE ANY RECALLS RELATED TO ENGINE FIRES AND THEY STATE NO. I FEEL I AM UNABLE TO GET ANY ATTENTION TO THIS MATTER THAT PUT BOTH MINE AND MY SON'S LIVES IN DANGER AND ALSO DESTROYED THE SIZEABLE INVESTMENT I MADE INTO THE PURCHASE OF A BRAND NEW VEHICLE. PLEASE ASSIST!

04/01/2017
Components: ELECTRICAL SYSTEM,SEAT BELTS,ENGINE
Incident Date: 02/06/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6POHRXDR******
Summary

CAR STARTED ON FIRE WHILE DRIVING ON THE HIGHWAY GOING HOME FOR NO REASON LUCKY TO GET OUT

03/31/2017
Components: POWER TRAIN
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

THE CAR STALLS. IT CAN BE RESTARTED AND DRIVEN AGAIN FOR AN INDETERMINATE AMOUNT OF TIME BUT THEN STALLS AGAIN. THIS STARTED ABOUT 6 MONTHS AGO AND HAS BECOME MORE FREQUENT OVER THE LAST MONTH. MOST OF THE TIME IT HAPPENS WHEN DRIVING AT LOW SPEED SUCH AS THROUGH A PARKING LOT OR ON SIDE STREETS. A SEARCH OF THE WEB SHOWS SEVERAL RESULTS OF THE SAME ISSUE

03/30/2017
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU2DR******
Summary

2013 FORD FUSION ENGINE ACCELERATION WHILE DRIVING. I WAS DRIVING ON THE FREEWAY AT 65 MPH WITH MY HUSBAND AND SON. ALL OF A SUDDEN THE CAR ACCELERATED AND WOULD NOT STOP. I PUMPED THE BREAKS , WHEN I REALIZED THAT WAS NOT WORKING I PUT MY FOOT ON THE BREAK ALL THE WAY. THE CAR FINALLY STARTED TO SLOW DOWN BUT WOULD NOT COMPLETELY AND THE ENGINE WAS STILL IN ACCELERATION. WHEN I WAS ABLE TO SLOW IT DOWN TO A SAFE ENOUGH SPEED, I PUT THE CAR IN PARK AND TURNED THE ENGINE OFF. WE WERE ABLE TO GET IT TO A DEALERSHIP 2 MILES AWAY WHERE IT HAS BEEN THERE SINCE. THE DEALERSHIP IS GREAT, ITS FORD CORPORATE THAT IS THE PROBLEM. THIS IS A MAJOR SAFETY RECALL THAT NEEDS ACTION RIGHT AWAY. WE HAVE BEEN WITHOUT A CAR FOR OVER 2 WEEKS. THE DEALERSHIP AND FORD CORPORATE STATED THEY HAVE NOT SEEN ANYTHING LIKE THIS. FORD CORPORATE HAS WALKED THROUGH STEPS WITH THE TECHNICIANS TO TRY AND FIX THE ISSUE. THEY HAVE REPLACED MANY PARTS AND FAILED AT EVERY ATTEMPT. THEY STILL DO NOT KNOW WHAT IS WRONG AND REFUSE TO ACCOMMODATE US IN ANY WAY. I CANT EVEN GET A RETURN CALL FROM FORD CORPORATE. TIME FOR A LAWYER. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED BEFORE SOMEONE LOSES THEIR LIFE DRIVING THIS CAR.

03/30/2017
Components: STRUCTURE
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE PASSENGER DOOR FLEW OPEN WHILE I WAS TURNING A CORNER. I STOPPED TO TRY AND CLOSE THE DOOR AND IT WOULD NOT CLOSE. THIS DOOR LATCH WAS SUPPOSEDLY REPLACED DURING A PREVIOUS RECALL FOR THE SAME PROBLEM.

03/30/2017
Components: SEAT BELTS
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/29/2017
Components: STRUCTURE
Incident Date: 12/24/2016
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN THE ROAD AND THE BEEP TURNED ON, THE DASHBOARD SYMBOL SAID, "DOOR AJAR," AND STOPPED THE CAR. MY PASSENGER COULDN'T CLOSE THE DOOR. SHE HAD TO HOLD IT CLOSE TO GET TO OUR DESTINATION BECAUSE WE WERE 10 MILES FROM OUR HOME AND ON A BUSY HIGHWAY (HWY 301).

03/27/2017
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 03/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

TODAY MY BRAKE PEDAL WENT DOWN TO THE FLOOR . WHEN I STARTED MY VEHICLE . THE ABS LIGHT CAME ON. NO HILL SIDE START.. SERVICE ADVANCE TRACTION. I HAVE REPLACED ALL . BRAKE PADS, SHOCKS ,AND HAD ROTOR WORKED ON. ABS HAS GOTTEN WORST. I TOOK MY CAR TO THE NEAREST FORD SHOP. I ASKED THEM TO CHECK IT OUT AND REPLACE MY ABS SENSOR.

03/27/2017
Components: STEERING
Incident Date: 03/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D9XDR******
Summary

GOT A WARNING TRAVELING ON HIGHWAY AT 65 MPH - STEERING ASSIST FAULT, GET SERVICE SOON. CLEARED THE MESSAGE AND WAS ABLE TO CONTINUE 10 MILES TO MY DESTINATION. PARKED CAR, LOOKED UNDER HOOD FOR POWER STEERING FLUID RESERVOIR, IT IS NOT THERE. LEFT CAR AND CAME BACK AN HOUR LATER TO LEAVE. GOT MESSAGE, STEERING ASSIST MALFUNCTION. STOP CAR SAFELY. STEERING WHEEL EXTREMELY HARD TO TURN. COULD NOT DRIVE CAR, HAD IT TOWED TO FORD DEALER 16 MILES AWAY. FORD DEALER REPLACED THE STEERING GEAR AND IS WAITING ON SOFTWARE UPDATE TO BE RELEASED BY FORD ON 3/29/2017

03/24/2017
Components: STEERING
Incident Date: 03/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH74DR******
Summary

ELECTRIC EPAS POWER STEERING FAILED WHILE DRIVING.

03/23/2017
Components: ENGINE
Incident Date: 03/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

I'LL MAKE IT SHORT. I'M EXPERIENCING THE FAILING THROTTLE BODY THAT FORD HAS ISSUED A CUSTOMER SATISFACTION PROGRAM FOR, INCLUDING 2013 FUSIONS. THERE'S ARTICLES ALLOVER GOOGLE COVERING THIS TOPIC AND IM SURE THE NHTSA HAS HEARD OF IT BECAUSE THEY WERE PURSUING A RECALL AND FORD WENT AHEAD AND DID THE CUSTOMER SATISFACTION PROGRAM. IT OCCURS ABOUT ONCE EVERY 5-10K MILES. WHICH FOR ME IS ABOUT EVERY OTHER MONTH. HOWEVER, THEY REFUSE TO SERVICE MY VEHICLE BECAUSE THEY SAY MY VIN IS NOT INCLUDED IN THE PROGRAM. I FIND IT DISAPPOINTING THAT THEY ADMIT THERE IS A FAULT AND IT'S COMMON KNOWLEDGE AMONG THE MECHANICS THAT THE SENSOR INSIDE THE THROTTLE BODY COVER IS KNOWN TO GO BAD, BUT MY VIN JUST DIDN'T MAKE THE MAGIC "LIST" OF VINS INCLUDED TO BE COVERED. I CALLED THE FORD CUSTOMER HELP AND THEY BASICALLY TOLD ME THAT YES, IT'S UNSAFE AND I SHOULD GET IT FIXED, BUT NO SINCE MY VIN IS NOT INCLUDED (EVEN THOUGH I'M IN A 2013 FUSION, WHICH IS INCLUDED IN THE PROGRAM) I HAVE NO COVERAGE FROM THE PROGRAM. IT'S LEFT ME STRANDED ON THE SIDE OF BUSY 5 LANE HIGHWAYS IN DETROIT AND LANSING, WITH CARS STILL GOING BY AT 80MPH WHILE I HAVE TO POWER OFF MY CAR TO LET THE SENSOR RESET AND THEN TURN IT BACK ON AND THE CAR ACTS LIKE NOTHING WAS EVER WRONG.

03/23/2017
Components: AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 03/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

TAKATA RECALL. CAN I GET IT FIXED ? ALSO SOMETHING WITH MY DOOR.

03/22/2017
Components: POWER TRAIN
Incident Date: 03/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH75DR******
Summary

PLACED MY VEHICLE IN REVERSE, COMING OUT OF A PARKING LOT, I TRIED TO PLACE MY CAR IN DRIVE AND THE GEAR SHIFTER WAS STUCK.I CALLED THE TOW TRUCK, BECAUSE I COULDN'T MOVE MY CAR. THE DEALERSHIP SERVICE DEPARTMENT TOLD ME IT WAS A BROKEN TRANSMISSION CABLE THAT NEEDED TO BE REPLACED. MY VEHICLE HAS 56200 MILES AND DOES NOT FALL INTO THE POWERTRAIN FACTORY WARRANTY.

03/21/2017
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 08/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

MY ABS KEEP COMING ON IT GIVES THREE WARNING. CHECK ADVANCE TRACTION, NO HILL SIDE START. IT CLEAR ONCE LIGHT GO OFF. THE BRAKE THUMP. THEIR IS A SPRING NOISE THE STEERING BECOME BIND UP. THIS HAPPEN AFTER THE CAR MOVES ANY DISTANCE WHEN IT IS DECIDE TO.

03/20/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 03/11/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

WE WERE DRIVING DOWN THE HIGHWAY 2 HOURS FROM HOME AND I HAD A WARNING LIGHT COME ON, ENGINE COOLANT TEMPTRESS OVERHEATED. SO ME AND MY HUSBAND PULLED OVER ON THE SIDE OF THE ROAD EVERYTHING LOOKED FINE, WE HAD COOLANT.WE SAT FOR ABOUT 10 MINS TO BE SAFE. AND PROCEEDED DOWN THE HIGHWAY. AFTER 2 MINS WE HAD ANOTHER WARNING LIGHT COME ON STEERING SYSTEM FAILURE. AT THIS POINT HE COULDN'T MOVE THE WHEEL SO WE PULLED OVER AGAIN AND AS SOON AS WE STOPPED BLACK SMOKE CAME IN THE VENTS AND UP THE WINDSHIELD. AS WE OPEN OUR DOORS THERE IS FLAMES COMING IN THE DOOR ON THE FRONT PASSENGER SIDE WE QUICKLY EVACUATED THE VEHICLE AND CALLED 911.

03/19/2017
Components: STRUCTURE
Incident Date: 03/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H93DR******
Summary

RIGHT PASSENGER DOOR FLEW OPEN WHILE IN MOTION ENTERING MY PARKING GARAGE. PASSENGER DOOR WON'T CLOSE AT ALL.

03/15/2017
Components: AIR BAGS
Incident Date: 03/02/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE ATTEMPTING TO DRIVE 5 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE BY ANOTHER VEHICLE. THE DRIVER'S SIDE AND CENTER AIR BAGS DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE DRIVER'S AND FRONT PASSENGER SEAT BELTS FAILED TO RETRACT AND SECURE DURING THE IMPACT. THE CONTACT SUSTAINED A HAND (METACARPAL) INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT COULD NOT BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

03/15/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

WHILE DRIVING AT LOW SPEED (LESS THAN 10MPH) THE CAR BEGINS TO RUN VERY ROUGH, RPM DROPS, AND WHEN PRESSING THE ACCELERATOR, THERE IS NO POWER, AND THE CAR THEN DIES. IT CAN BE RESTARTED, BUT IT'S A BIT HARDER THAN NORMAL, AND THEN IT RUNS. TWICE HAPPENED IN PARKING LOTS, BUT ONCE PULLING INTO TRAFFIC FROM A PARKING LOT, NEARLY CAUSING AN ACCIDENT. DEALERSHIP HAS CHARGED $190 ONLY TO TELL ME THEY CAN FIND NOTHING WRONG. SERIOUS SAFETY ISSUE. FORD CASE #CAS11900027

03/14/2017
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE FRONT PASSENGER SIDE DOOR FLEW OPEN. THE CONTACT STATED THAT THE DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE INSIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

03/13/2017
Components: SEAT BELTS
Incident Date: 12/05/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0G76DR******
Summary

ON DECEMBER 5TH 2016 AT APPROXIMATELY 6:15, MY VEHICLE WAS INVOLVED IN A VIOLENT REAR END ACCIDENT. A 1980 STEEL PICK UP RAN INTO THE BACK OF MY STATIONARY 2013 FORD FUSION. CAUSING MAJOR REAR END DAMAGE AND PHYSICAL INJURY TO THE OCCUPANTS OF THIS STATIONARY CAR. MY MOTHER WAS PROPERLY PLACED IN HER PASSENGER SEAT'S SEAT BELT. HOWEVER, HER RIGHT ARM WAS DAMAGED DUE TO IMPROPER SUSPENSION UPON IMPACT. AS A RESULT SHE NO LONGER HAS USE OF HER RIGHT HAND DUE TO NERVE DAMAGE.

03/07/2017
Components: ENGINE
Incident Date: 03/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING THE VEHICLE AT DIFFERING SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

03/06/2017
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT LOW SPEEDS IN A PARKING LOT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 05/17/17*LJ UPDATED 05/25/2017 *JS

03/01/2017
Components: SEAT BELTS
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU5DR******
Summary

I RECEIVED A RECALL FOR A DEFECTIVE SEAT BELT ASSEMBLY IN MY 2013 FORD FUSION WEEKS AGO. BECAUSE THIS VEHICLE IS USED IN A FLEET CAPACITY, I PULLED IT FROM SERVICE IMMEDIATELY. I TALKED TO FORD AND WAS TOLD THERE IS NO REMEDY AT THIS TIME. I THEN ASKED FOR A LOANER VEHICLE UNTIL MY VEHICLE WAS SAFE TO DRIVE AND WAS TOLD THAT FORD DOESN'T HAVE A RENTAL PROGRAM FOR RECALLS. I DON'T KNOW HOW THIS MANUFACTURE DOESN'T HAVE A PLAN TO RECTIFY AN INCONVENIENCE THAT THEIR CUSTOMERS HAVE TO GO THROUGH REGARDING A PROBLEM THAT WASN'T THE CUSTOMERS FAULT TO BEGIN WITH. I'M VERY UNHAPPY FORD TREATS CUSTOMERS LIKE THIS.

02/27/2017
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/27/2017
Components: SERVICE BRAKES
Incident Date: 02/27/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0SU1DR******
Summary

I HAVE HAD MY FORD FUSION FOR 6 MONTHS. OVER THE LAST 2 MONTHS I HAVE HAD ISSUES WITH BRAKING. THE BRAKES FAIL FOR A SPLIT SECOND JUST BEFORE COMING TO A COMPLETE STOP TO ADD TO THAT IT SOMETIMES DECIDES TO SURGE AND LURCHES FORWARD JUST BEFORE IT STOPS. IT HAS BEEN IN AND OUT OF THE FORD DEALER FOR REPAIR, THE FIRST FEW TIMES I WAS TOLD NOTHING WAS WRONG. THE LAST TIME, THEY DECIDE TO REPLACE THE THROTTLE BOTTLE AND A MODULE. FOR A FEW DAYS THE CAR SEEMED TO BE DOING BETTER UNTIL TODAY WHEN PULLING INTO MY DRIVEWAY. AS I WAS STOPPING TO PARK, THE CAR LURCHED FORWARD INTO A PILE OF WOOD. IF THIS HAD BEEN AT AN INTERSECTION OR SOMEONE CROSSING IN FRONT OF ME THIS COULD HAVE BEEN FATAL. I AM NOW SCARED TO DRIVE THE CAR AT ALL! LET ALONE LET MY TEEN DRIVE BEHIND THE WHEEL. I AM OUT OF OPTIONS! I CANNOT REFINANCE ANOTHER CAR.

02/27/2017
Components: AIR BAGS,ENGINE
Incident Date: 01/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED "OFF", WHETHER OR NOT THE SEAT WAS OCCUPIED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS DIFFICULT TO START AND WOULD STALL. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

02/27/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY HUSBAND WAS DRIVING HIS FORD FUSION INTO THE DRIVEWAY OF OUR HOME WHEN THE PASSENGER CAR SIDE DOOR OPENED. SINCE THEN PASSENGER SIDE DOOR WILL NOT CLOSE PROPERLY. I RESEARCHED THIS A BIT AND FOUND THAT THERE HAVE BEEN A LARGE AMOUNT OF RECALLS ON THE DOORS BECOMING UNLATCHED WHILE DRIVING FOR THIS 2013 FORD FUSION BUT WHEN I SPOKE WITH THE FORD DEALERSHIP THEY SAID THAT MY VEHICLE WAS NOT COVERED UNDER THE RECALL.

02/25/2017
Components: ENGINE
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D91DR******
Summary

ON MULTIPLE OCCASIONS MY CAR HESITATED AND STALLED, USUALLY WHEN JUST TAKING OFF OR PULLING OUT INTO INTERSECTIONS. IT HAS NEVER DONE THIS WHILE SITTING AT IDLE AND ONLY ONCE WHILE DRIVING HIGHWAY SPEED. SOMETIMES THE CHECK ENGINE LIGHT DOES NOT COME ON AND SOMETIMES IT COMES ON AND THEN GOES RIGHT BACK OFF. MY MECHANIC COULD NOT PULL A CODE AFTER THIS HAPPENS.

02/24/2017
Components: STEERING
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

EVER SINCE I PURCHASED MY CAR (USED) IT HAS MAKE A LOUD POPPING NOISE WHEN I TURN THE STEERING WHEEL ALL THE WAY TO THE LEFT. I HAVE TAKEN IT TO MANY AUTO SERVICE SHOPS (INCLUDING AUTHORIZED FORD SHOPS) AND NO ONE COULD EVER FIND THE ISSUE (SOUNDED LIKE IT WAS COMING FROM THE TIRE). THE OTHER DAY WHEN I GOT IN MY CAR TO GO TO WORK, THE ABS AND POWER STEERING WARNINGS WERE BOTH BLINKING ON MY DASH. I TRIED TO TURN MY WHEEL TO SEE IF THE POWER STEERING WAS OUT AND IT WAS NOT WORKING. I TURNED MY VEHICLE OFF AND BACK ON AND IT SEEMED TO RESET BOTH THE ABS AND POWER STEERING MODULES. I WAS ABLE TO DRIVE MY CAR TO WORK AND THEN TO THE DEALERSHIP TO GET IT CHECKED OUT. THE STEERING GEAR IS FAILING, MY VEHICLE IS ONLY 2 YEARS OLD AND HAS LESS THAN 80K MILES. THIS IS A RECALL FOR 2013 FORD FUSIONS BUT MY VIN # IS NOT INCLUDED. I HAVE DONE RESEARCH AND HAVE READ OTHER'S STORIES AND THIS CAN HAPPEN WHILE I AM DRIVING, I GOT LUCKY THIS TIME AND IT SHOWED UP FIRST THING WHEN I TURNED MY VEHICLE ON.

02/22/2017
Components: ENGINE
Incident Date: 02/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

CAR ENGINE STALLS WHEN STARTING OFF AND AT SLOW SPEEDS.

02/22/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 11/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

NOVEMBER 2016 WHILE I WAS COMING FROM THE GROCERY STORE MY CAR SUDDENLY STALLED AND COMPLETELY STOPPED. I IMMEDIATELY STARTED THE CAR BACK UP AND DROVE FOR A GOOD 2 MINUTES AND IT DID THE SAME THING, BUT THIS TIME I WAS IN THE STREET. AFTER LETTING MY VEHICLE SIT FOR 15 MINUTES IT DID EVENTUALLY START BACK UP AND DROVE SMOOTHLY. BUT THAT WASN'T THE LAST TIME MY CAR WOULD JUST SUDDENLY STOP. IN DECEMBER I TOOK MY CAR TO THE DEALERSHIP FOR AN OIL CHANGE AND TOLD THEM WHAT HAD HAPPEN TO MY CAR. THE CHECK MY FLUIDS AND TOLD ME NOTHING WAS WRONG (WHICH WAS A LIE). EVERYDAY SINCE NOVEMBER IF I DRIVE MY CAR TOO MUCH, IT SHUTS OFF. IF I AM ON THE FREEWAY IN TRAFFIC, MY CAR WILL JUST TURN OFF. NOW FEBRUARY, I RECEIVED AN ERROR MESSAGE (ENGINE COOLANT OVER TEMPERATURE) AND MY CAR WILL NOT MOVE AT ALL. CALL FORD MOTOR AND WAS TOLD MY CAR WASN'T INCLUDED IN THE RECALL IN REGARDS TO THE ENGINE, CONTACT THE DEALERSHIP AND I HAVE TO PAY FOR IT TO BE TOWED TO THEM , BECAUSE THE PART MIGHT NOT BE INCLUDED IN MY WARRANTY. MY CAR HAS 76,000. I DO MY OIL CHANGES AND MAINTENANCE ON TIME, AND ALWAYS GO TO THE DEALERSHIP. MY CAR LIGHTS IN THE INSIDE TURNS ON WHILE I'M DRIVING WITHOUT ME EVEN PUSHING THEM (CREEPY). MY SEAT BELT DOESN'T REALLY RESTRAIN ME AND MY SEAT DOESN'T REALLY MOVE BACK AND FORWARDS LIKE IT SHOULD.

02/22/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 02/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

ON LOCAL ROAD, VEHICHLE HESITATES WHEN I STEP ON THE GAS. WHEN I GET TO A STOP LIGHT IT SHUDDERS THEN STALLS. THIS OCCURS FREQUENTLY FOR THE PAST TWO WEEKS AS OF THIS ENTRY DATE.MY VEHICLE HAS UNDER 53K MILES AND THE DEALER SAYS THE PART AND FIX IS NOT UNDER WARRANTY. ITS CALLED A LO PRESSURE GAS SENSOR I BELIEVE. IF ITS ATTACHED TO THE GAS TANK THEN HOW COULD IT NOT BE UNDER WARRANTY WITH UNDER 60K MILES STANDARD COVERAGE.IS THIS STANDARD FOR ALL DEALERSHIPS WITH WARRANTY COVERAGE OR LACK THERE OF FOR THIS PART.

02/21/2017
Components: STEERING
Incident Date: 02/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

WHILE DRIVING THE CAR ON A LOCAL ROAD THE STEERING ABRUPTLY STOPPED WORKING, ALMOST CAUSING AN ACCIDENT. THE CAR BECAME VERY DIFFICULT TO CONTROL AND THE ABS, TRACTION CONTROL, TRACTION CONTROL OFF AND AIRBAG WARNING LIGHTS ILLUMINATED. AN EPAS WARNING APPEARED ON THE SERVICE MONITOR SCREEN. WHEN I PULLED OVER AND TURN THE CAR OFF AND ON AGAIN EVERYTHING OPERATED NORMALLY. WHEN I MADE A LEFT TURN INTO A GAS STATION THE SAME PROBLEM OCCURRED ALMOST CAUSING ME TO DRIVE INTO A CAR EXITING THE GAS STATION BECAUSE IT WAS SO DIFFICULT TO TURN THE VEHICLE. THE SAME WARNING LIGHTS CAME ON. IT APPEARS TO BE A DEFECTIVE PART IN THE ELECTRONIC POWER STEERING. I DON'T KNOW IF THIS IS THE SAME PART INVOLVED IN THE PREVIOUS GENERATION OF FUSIONS WITH THE EPAS THAT WAS RECALLED. PLEASE INVESTIGATE, THIS IS DANGEROUS PROBLEM AND THERE ARE A LOT OF 2013+ FUSIONS ON THE ROAD WITH THIS SAME EPAS SYSTEM AS MINE.

02/21/2017
Components: AIR BAGS,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 02/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WEAR OR CORROSION ON THE FRONT SPEED SENSOR HARDNESS LED TO THE DISABLING OF ALL TRACTION/STABILITY CONTROL, REAR PARK ASSIST, ABS AND AIRBAG OPERATION.

02/21/2017
Components: EXTERIOR LIGHTING
Incident Date: 12/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

ONE OF THE HEADLAMPS WENT OUT 2 YEARS AGO AND IT IS DEALER ONLY REPAIR FOR $250.

02/20/2017
Components: STRUCTURE
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

I TRADED THIS CAR INTO THE COVERT FORD DEALERSHIP LAST 8-2016. THE DOOR WOULDN'T CLOSE AND I WENT TO TRADE THE CAR IN THIS WAS THE SAME EXACT PROBLEM LISTED IN THE DOOR LATCH RECALL. THEY MADE ME PAY FOR THE PARTS TO FIX THE DOOR, MY VEHICLE WASN'T INCLUDED IN THE RECALL. I WAS UNAWARE OF THE FORD DOOR LATCH PROBLEM AND MY DAD HAD TOLD ME AFTER THE FACT THERE WERE RECALL PROBLEMS AND ARTICLES ALL OVER THE INTERNET. MY VEHICLE WAS MANUFACTURED IN MEXICO, AND THIS WAS A SOURCE OF THE PROBLEM. I HAVE TRIED TO CONTACT FORD TO REPORT THIS AND EXPAND THE RECALL AND I GET ABSOLUTELY NO WHERE. I WANTED TO SEE ABOUT GETTING REFUNDED FOR WHAT THE DEALERSHIP CHARGED ME AT TRADE IN. I WAS AMAZED THAT FORD NEW OF THE PROBLEM AND STILL DID NOTHING, TO TRY AND EXPAND THE RECALL. THIS IS A VERY DANGEROUS ISSUE. I WAS HOPING TO GET SOME HELP OR GETTING SOME FURTHER INFORMATION FROM YOU ALL.

02/16/2017
Components: STEERING
Incident Date: 02/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

2013 FORD FUSION WITH 60,000 MILES - WHILE DRIVING ON THE HIGHWAY AT 65 MPH A POWER STEERING WARNING LIGHT CAME ON THAT READ "STEERING LOSS / STOP SAFELY". SUDDENLY THE POWER STEERING WENT COMPLETELY DEAD AND IT WAS NEARLY IMPOSSIBLE TO MOVE THE VEHICLE OR RECOVER THE CAR'S STEERING AT ALL. LUCKILY, I WAS ABLE TO SLOW THE ENGINE DOWN AND MOVE JUST ENOUGH TO THE SIDE OF THE ROAD WHERE I COULD GLIDE TO A STOP. MY FAMILY AND I COULD HAVE BEEN KILLED OR COULD HAVE HURT OR KILLED OTHERS WITH THIS FAILURE. RESEARCH HAS SHOWN THAT THOUSANDS OF OTHERS HAVE HAD SIMILAR ISSUES, AND THAT THERE IS A LAW SUIT AGAINST FORD IN CALIFORNIA SEEKING CLASS ACTION STATUS. MY CALLS TO FORD WERE ESSENTIALLY IGNORED AND I WAS PUSHED BACK ON THE DEALERSHIP, WHO HAD NO POWER TO AUTHORIZE ANY REIMBURSEMENT FOR THE $2000 EXPENSE. IT IS UNFORTUNATE THAT IT WILL TAKE A MAJOR COLLISION WHERE SOMEONE IS SERIOUSLY INJURED OR EVEN KILLED FOR THIS TO BE FIXED. HOPEFULLY THE NHSA AND THE LAWSUIT WILL RECTIFY THIS WITH THESE VEHICLES.

02/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

REAR PASSANGER DOOR LATCH FAILS, DOOR FLYS OPEN WHEN DRIVING AND WILL NOT CLOSE.

02/13/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

AFTER TURNING ON THE IGNITION AND STARTING TO DRIVE AWAY, THE CAR ENGINE WILL SPUTTER, ACTS LIKE ITS STARVING FOR FUEL, STARTS BUCKING AND THEN SHUTS OFF. NO CODES OR WARNING LIGHTS ARE DISPLAYED. THIS HAS HAPPENED IN PARKING LOTS AND ON STREET PARKING. IT IS VERY DANGEROUS AND I ALMOST GOT IN AN ACCIDENT WHEN ATTEMPTING TO PULL INTO TRAFFIC FROM A PARALLEL PARKING STALL ON THE STREET. PRESSING ON THE ACCELERATOR HAS NO AFFECT. AFTER RESTARTING THE ENGINE, IT RUNS FINE UNTIL I TURN OFF THE CAR. THEN IT IS RANDOM IF IT WILL OCCUR AT THE NEXT ENGINE START. AFTER OWNING THE CAR FOR 3.5 YEARS, THIS JUST STARTED HAPPENING LAST WEEK. IT HAS HAPPENED 8 TIMES OVER THE LAST 7 DAYS. AT FIRST IS ONLY HAPPENED 1 A DAY, BUT RECENTLY IT IS HAPPENING MULTIPLE TIMES A DAY.

02/08/2017
Components: SEAT BELTS
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) FOR THE PRETENSIONERS. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/07/2017
Components: POWER TRAIN,ENGINE
Incident Date: 02/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

MY CHECK ENGINE LIGHT CAME ON WHILE I WAS ON MY WAY HOME FROM WORK. WHILE SITTING IDLE AT A STOPLIGHT, THE CAR WARNED THE ENGINE WAS OVERHEATING SO I PULLED OVER AND SHUT IT OFF FOR 20 MINUTES. THE NEXT MORNING WHEN I WENT OUT TO MY CAR, I NOTICED A LARGE AMOUNT OF CLEAR FLUID HAD LEAKED OUT. ON MY WAY TO THE DEALERSHIP, THE CHECK ENGINE LIGHT WENT OFF AND (ACCORDING TO THE DEALERSHIP) STAYED OFF UNTIL I PICKED THE CAR BACK UP AND STARTED DRIVING HOME. AFTER RUNNING DIAGNOSTICS AT THE DEALERSHIP, IT TURNS OUT THAT THE ENGINE BYPASS SOLENOID VALVE SHORTED OUT DUE TO A FAULTY COOLANT TEE ON THE HEATER CORE INLET. AFTER DOING SOME RESEARCH, IT SEEMS THAT THIS WAS A RECALL ON 2013 FORD FUSION SE 1.6L CARS. I CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT MY SPECIFIC 2013 FORD FUSION SE 1.6L WAS NOT PART OF THIS RECALL (ALTHOUGH IT WAS INCLUDED IN THREE OTHER RECALLS FROM FORD). AFTER A SIMPLE SEARCH, I DISCOVERED THAT THIS SEEMS TO BE A WIDESPREAD ISSUE WITH THIS CAR-REGARDLESS OF THE RECALL. APPARENTLY OTHER 2013 FORD FUSION OWNERS NOT INCLUDED IN THE RECALL ARE EXPERIENCING THE EXACT SAME ENGINE COOLANT PROBLEM. IT ALSO SEEMS THE ORIGINAL RECALL HAD TO BE REOPENED TO INCLUDE ADDITIONAL VEHICLES. PERHAPS IT NEEDS TO BE REOPENED AGAIN.

02/02/2017
Components: STEERING
Incident Date: 01/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

POWER STEERING ASSIST FAULT LIGHT CAME ON AND REMAINED ON UNTIL I PRESSED "OK" BUTTON. STEERING 'SEIZED UP', MAKING IT IMPOSSIBLE TO STEER, OR TURN THE CAR.THE LIGHT HAD INTERMITTENTLY BLINKED ON, THEN OFF, 2 PREVIOUS TIMES IN THE PAST 4-6 WEEKS, BUT NOT STAYING ON LONG ENOUGH TO READ THE WARNING IN ENTIRETY. THIS TIME THE WARNING STAYED ON UNTIL I MANUALLY TURNED IT OFF. UPON RESEARCHING, I FOUND THE RECALL (#15V250000) FOR HUNDREDS OF THOUSANDS OF 2013 FORD FUSIONS. I ALSO FOUND, TOO NUMEROUS TO COUNT, COMPLAINTS ALL OVER THE INTERNET OF EXACT SAME SCENARIO, AND THESE VEHICLES NOT BEING UNDER THE RECALL EITHER. I CALLED FORD MOTOR COMPANY CUSTOMER SERVICE AND GOT SOMEONE IN A FOREIGN LAND, THAT CONTINUED TO REPEAT, YOUR VEHICLE IS NOT AMONG THOSE IN THE RECALL, YOU MUST TAKE YOUR CAR TO A FORD DEALER FOR INSPECTION OF THIS PROBLEM. NO MATTER WHAT CONCERN OR QUESTION I POSED TO HIM, THAT WAS THE ONLY ANSWER I RECEIVED. I HAVE MADE AN APPOINTMENT WITH A LOCAL FORD DEALER TO HAVE THE CAR INSPECTED. I AM VERY DISAPPOINTED THAT THIS WILL BE AN OUT OF POCKET EXPENSE TO ME.

01/30/2017
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 12/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

01/27/2017
Components: SEAT BELTS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ *CN

01/27/2017
Components: SEAT BELTS
Incident Date: 01/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/27/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THE PASSENGER SIDE DOOR LATCH WILL NO LONGER LATCH AND SWINGS OPEN FREELY

01/24/2017
Components: STEERING
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

MY VEHICLE HAS BEEN DIAGNOSED WITH A COMPLETE POWER STEERING GEAR FAILURE, JUST OUTSIDE BUMPER TO BUMPER WARRANTY. MY CAR HAS 33,000 MILES. I HAVE DONE RESEARCH ONLINE AND NOTICED FORD HAS PENDING LAWSUITS FOR THIS ISSUE AND MANY COMPLAINTS AND DECIDED TO HIDE THE ISSUE THEY KNEW ABOUT AND PUT THE CUSTOMER ON THE HOOK FOR THE $1900 REPAIR COST WHICH IS RIDICULOUS. THIS COULD HAVE HAD DEADLY CONSEQUENCES FOR ME AS THE POWER STEERING FAILURE CAME ON WHILE GOING AT FREEWAY SPEED. LUCKILY IT HAD JUST ENOUGH TO GET ME OFF THE FREEWAY OR I WOULD HAVE MOST LIKELY BEEN INVOLVED IN A CRASH AS I HAD NO STEERING. I HAVE OWNED MULTIPLE FORDS WITH 190,000 MILES AND NEVER HAD ISSUES WITH THE OLD DESIGN. THE NEW ELECTRONIC SYSTEM OBVIOUSLY HAS MAJOR DESIGN FLAWS AND ISSUES BASED ON MANY COMPLAINTS AND LAWSUITS JUST BY SEARCHING THIS ONLINE AND FORD HAS SHRUGGED OF THE ISSUE AS IF IT WAS NON EXISTENT. NOW I AM WORRIED THIS IS GOING TO OCCUR AGAIN AND IS A MAJOR SAFETY CONCERN OF MINE IF I LOSE CONTROL OF THE VEHICLE DUE TO A DESIGN FLAW AND FLAWED OVERALL STEERING GEAR. WHEN FORD IS SUPPOSED TO BE MAKING DESIGN IMPROVEMENTS, THEY ARE BACKTRACKING IN IT AS MY OLD FORD VEHICLES HAVE PERFORMED BETTER THAN THIS NEW ONE.

01/24/2017
Components: STEERING
Incident Date: 01/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

01/23/2017
Components: ENGINE
Incident Date: 12/26/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

I WAS DRIVING TO WORK AND NOTICED SMOKE COMING THROUGH THE VENT INSIDE THE CAR. I PULLED OVER AND TRIED TO GET OUT THE CAR MY DOOR WOULDN'T OPEN SO I HAD TO PUNCH IT WHEN I GOT OUT THE CAR WAS ON FIRE UNDERNEATH THE FRONT TIRES. AFTER THE FIRE DEPARTMENT INVESTIGATED IT WAS PROVEN THAT THE FIRE STARTED FROM THE ENGINE COMPARTMENT. *TR

01/23/2017
Components: WHEELS
Incident Date: 01/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE ALUMINIUM LUG NUT CAPS SWELL SO THE LUG WRENCH SUPPLIED WITH THE CAR CAN NOT REMOVE THE LUG NUTS. TOW TRUCK COULD NOT REMOVE THEM SO CAR HAD TO BE TOWED TO DEALER, SHORT-REDMOND 1916 JACKSBORO PK. LAFOLLETTE, TN 37766, (800) 810-9088, WWW.SHORT-REDMONDFORD.COM. THE DEALER SAID THIS IS A COMMON PROBLEM WITH THE FUSION LUG NUTS AND OTHER LUG NUTS OF THE SAME TYPE. THE DEALER GOT THE LUG NUTS OFF, BUT THEY HAD TO BE REPLACED AT A COST OF $52/TIRE. MY DEALER IN ASHEVILLE, NC ALSO ADVISED MY TO REPLACE THE LUG NUTS THE NEXT TIME I HAD MY TIRES ROTATED, BUT SAID NOT TO BUY THEM FROM FORD. THERE ARE SOLID STEEL/CHROME AFTER MARKET LUG NUTS THAT ARE BETTER THEN THE ALUMINIUM CAPPED LUG NUTS THAT FORD USES. THIS IS CLEARLY AN ENGINEERING ISSUE. IT DID NOT ALLOW ME TO CHANGE A TIRE ON THE SIDE OF THE ROAD WITH THE EQUIPMNET SUPPLIED WITH THE CAR. I HAD TO WAIT OVER AND HOUR ON THE SIDE OF AN INTERSTATE HIGHWAY FOR A TOW TRUCK WHICH IS ALSO UNSAFE. I DO HAVE THE LUG NUTS AS WELL AS RECIEPT FROM FOR TO REMOVE AND REPLACE THE LUG NUTS. THE ALUMINIUM LUG CAPS ARE VERY DEFORMED SINCE THEY HAD TO HAMMER A SOCKET ONTO THEM TO GET THEM OFF.

01/21/2017
Components: STRUCTURE
Incident Date: 01/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU1DR******
Summary

DOOR LATCH RECALL YESTERDAY, IN THE RAIN, I STARTED TO DRIVE ON A CITY STREET AND MY FRONT PASSENGER DOOR OPENED AND MY DASH INDICATED THE DOOR WAS OPEN SO I PULLED OVER, GRABBED THE HANDLE AND TRIED TO CLOSE THE DOOR...WELLL, THE DOOR WOULDN'T LOCK, IT KEPT OPENING, SO I MADE A LOOP THROUGH THE DOOR HANDLE, USING MY BELT AND DROVE WITH ONE HAND ON THE STEERING WHEEL AND ONE HAND ON MY BELT TO TRY AND HOLD THE DOOR CLOSED. I LOOKED ONLINE AND DISCOVERED THERE WAS A DOOR LATCH RECALL LAST YEAR AFFECTING ALMOST 2.4 MILLION CARS, WHICH MY YEAR AND MODEL WERE INVOLVED.I NEVER RECEIVED A RECALL NOTICE. THEN I CHECKED ONLINE FOR ACTIVE RECALLS FOR MY VEHICLE AND THE DOOR LATCH WAS NOT ON THERE. I CALLED THE DEALERSHIP THIS MORNING AND THEY SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I WAS NOT HAPPY WITH THEIR RESPONSE SO THE GAVE ME FORD CORPORATE'S PHONE NUMBER. I CONTACTED THEM, THEY GAVE ME THE SAME RESPONSE AS THE DEALERSHIP BUT WAS GOING TO DOCUMENT IT AND TO KEEP MY RECEIPT, FOR THE REPAIRS, IN CASE MY VIN GETS ADDED TO THE RECALL. SO I DON'T KNOW HOW MANY COMPLAINTS IT TAKES FOR YOU TO INVESTIGATE THIS, TO BE INCLUDED IN THE RECALL, BUT THIS SITUATION IS CLEARLY UNSAFE AND LAWSUIT WAITING TO HAPPEN. THIS WAS NOT A RESULT OF ANYBODY TRYING TO BREAK INTO MY CAR OR ANYTHING ELSE...THIS IS CLEARLY A DOOR LATCH ISSUE AND OBVIOUSLY THERE ARE MORE VEHICLES INVOLVED IN THIS RECALL THAT HAVE NOT BEEN ACCOUNT FOR. PLEASE LET ME KNOW WHAT THE NEXT STEPS ARE AND I SHOULD NOT BE RESPONSIBLE FOR PAYING FOR THIS UP FRONT.

01/20/2017
Components: ELECTRICAL SYSTEM
Incident Date: 11/30/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 5 TO 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.

01/18/2017
Components: ENGINE
Incident Date: 06/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE BEGAN TO OVER HEAT AND THE ENGINE OVER HEATING WARNING MESSAGE ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND POWERTRAIN CONTROL MODULE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

01/16/2017
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 01/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR2DR******
Summary

WE WERE DRIVING 70MPH CRUISE CONTROL ON A HIGHWAY, LET OFF CRUISE CONTROL TO DECREASE SPEED ON THE UPCOMING BYPASS AND THE ENGINE IMMEDIATELY POWERED DOWN AND WE COASTED TO A STOP ON THE SIDE OF THE HIGHWAY BYPASS. THE ENGINE LIGHT AND ORANGE WRENCH APPEARED. THE CAR WOULD NOT START THEREAFTER. WE HAD TO CALL FAMILY TO GET OUT 5 AND 7 YEAR OLD AND A TOW TRUCK TO TAKE THE CAR TO A SHOP. *TR

01/13/2017
Components: STRUCTURE
Incident Date: 01/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

PASSENGER DOOR WILL NOT LATCH AND SWINGS OPEN.

01/13/2017
Components: STRUCTURE
Incident Date: 01/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

FRONT PASSENGER DOOR LATCH BROKE AGAIN, ONE YEAR AND 5 MONTHS AFTER IT WAS REPAIRED PURSUANT TO A RECALL. FORD WILL NOT HONOR ANY WARRANTY ON THE PART OR LABOR AND HAVE ASKED ME TO PAY MORE THAN $500 TO REPAIR IT. THIS IS A SAFETY ISSUE BECAUSE DOOR CAN SWING WIDE OPEN WHILE CAR IS IN MOTION PUTTING ALL PASSENGERS AT RISK OF DEATH OR SERIOUS INJURY. LUCKILY, THE PROBLEM WAS DISCOVERED AFTER VEHICLE WAS PARKED, PASSENGER EXITED AND DOOR WOULD NOT SHUT ANY LONGER.

01/13/2017
Components: STEERING,POWER TRAIN
Incident Date: 01/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE "HILL ASSIST TRACTION", "TIRE PRESSURE SENSOR FAULT", AND "SERVICE POWER STEERING NOW" INDICATORS ILLUMINATED. THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

01/13/2017
Components: ENGINE
Incident Date: 11/26/2016
Crash: No
Fire: No
Summary

MY VEHICLE HAS 72000 MILES ON IT. I WAS DRIVING ON I90 OUTSIDE OF BUFFALO WHEN THE CAR HAD TROUBLE ACCELERATING, IT WAS UNABLE TO MAINTAIN SPEED AND BY THE TIME I WAS ABLE TO PULL OFF WOLD NOT MOVE ANY FARTHER. THE DEALERSHIP HAS DIAGNOSED THE ISSUE AS NEEDING A NEW TRANSMISSION. A PLASTIC CAP HAD MELTED INTO THE TRANSMISSION LINES, AND FORD IS REFUSING TO COVER THE REPAIR AT 100%, AS THIS WAS A MANUFACTURER DEFECT.

01/13/2017
Components: SEAT BELTS
Incident Date: 11/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH9ODD******
Summary

THERE IS A RECALL FOR SEATBELT, THAT SEATBELTS ARE UNSAFE FOR DRIVER AND PASSENGER BUT THE RECALLED PARTS ARE NOT AVAILABLE YET AND DEALER WON'T PROVIIDE LOANER CAR.

01/04/2017
Components: POWER TRAIN
Incident Date: 12/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE ELECTRONIC THROTTLE CONTROL CAUSES THE CAR IDLE TO DROP AND THE ACCELERATOR TO BECOME UNRESPONSIVE. THIS CAUSES THE CAR TO STALL. THIS HAS HAPPENED TO ME MULTIPLE TIMES IN HEAVY TRAFFIC. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS AND IS BECOMING MORE FREQUENT.

01/04/2017
Components: ENGINE
Incident Date: 10/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

AFTER THE CAR HAS BEEN DRIVEN FOR AWHILE THEN THE ENGINE IS TURNED OFF FOR 10 TO 20 MINUTES, WHEN I RESTART THE ENGINE IT WILL (WITHIN 30 SECONDS) BEGIN TO RUN ROUGH AND QUIT. IT HAS DONE THIS NOW MORE THAN 50 TIMES. I HAVE TAKEN IT TO THE DEALER 4 TIMES, BUT THEY HAVE NOT FIXED THE PROBLEM. SINCE I HAD TO GIVE A SPECIFIC DATE ON THIS FORM BELOW, I PICKED A DATE THAT IT HAPPENED.

01/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

SHIFTER CABLE WENT BAD AT 78000 MILES. THE CAR WOULD NOT GO DOWN IN GEAR. EVERY TIME YOU GO BACK IT WOULD STAY IN THAT GEAR AND NEVER GO BACK TO PARK. IT GOT STUCK IN THE SPORT GEAR AND NEVER ABLE TO GO TO NEUTRAL, DRIVE NOR PARK. THE DEALERSHIP SAID THAT THE CABLE FROM THE SHIFTER TO THE TRANSMISSION WAS BAD. THIS PART COST $512 TO FIX AT THE DEALERSHIP.

12/30/2016
Components: ENGINE
Incident Date: 10/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

CAR OVER HEATING ENGINE AND COLLANT SYSTEM AFFECTED

12/30/2016
Components: ENGINE
Incident Date: 12/27/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND WAS COASTED TO A PARKING SPACE. A "FUEL ECONOMY" WARNING MESSAGE APPEARED. THE VEHICLE WAS TURNED OFF. UPON ATTEMPTING TO RESTART THE VEHICLE, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD. ONCE THE HOOD WAS OPENED, FLAMES WERE SEEN ON THE REAR PASSENGER SIDE OF THE ENGINE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS NOT CALLED AND A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HEAD CRACKED FROM OVERHEATING, WHICH SENT OIL TO THE HOT TURBO. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

12/29/2016
Components: WHEELS
Incident Date: 12/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN TO THE DEALER TO HAVE ALL FOUR TIRES ROTATED. IT WAS EXTREMELY DIFFICULT FOR THE MECHANIC TO REMOVE THE LUG NUTS; THEREFORE, ALL TWENTY LUG NUTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 03/07/17*LJ

12/27/2016
Components: STEERING
Incident Date: 12/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I WAS DRIVING ON I-71 TO COLUMBUS IN TYPICAL DECEMBER WEATHER WHEN AN ERROR MESSAGE APPEARED STATING 'STEERING LOSS STOP SAFELY'. HAVING READ THE MESSAGE AND EXPERIENCING NO IMMEDIATE CHANGE IN STEERING PERFORMANCE, IT WENT AWAY AFTER BEING DISPLAYED FOR SEVERAL SECONDS. AFTER STOPPING FOR ABOUT AN HOUR IN COLUMBUS, A 'STEERING LOSS STOP SAFELY' ERROR MESSAGE REAPPEARED UPON RESTARTING AND STEERING BECAME ALMOST IMPOSSIBLE. SEVERAL SUBSEQUENT RESTARTS MADE NO DIFFERENCE. A SHORT TEST DRIVE CONFIRMED THAT THE STEERING WAS EXTREMELY DIFFICULT (EVEN WITH TWO HANDS) AT SPEEDS FROM 0 TO 20 MPH. THE STEERING EFFORT DID NOT APPEAR TO DECREASE WITH INCREASED SPEED. THE CAR WAS TOWED TO THE NEAREST FORD DEALER WHERE THEY 'VERIFIED PULL CODES, CLEAR CODES, UPDATED PSCM.RD TEST RESET PASS' (SEE ATTACHED REPAIR DOCUMENTATION). VEHICLE HAS BEEN OPERATING NORMALLY IN THE BRIEF PERIOD SINCE THEN (~100MI). IT IS FORTUNATE THAT THE SEVERELY COMPROMISED STEERING OCCURRED AT STARTUP. STEERING WAS EXTREMELY DIFFICULT EVEN FOR A 225 POUND MALE. A PETITE FEMALE MAY NOT HAVE BEEN ABLE TO STEER AT ALL. HAD THE LOSS OCCURRED UNEXPECTEDLY AT HIGH SPEED, IT COULD HAVE EASILY CAUSED A SERIOUS ACCIDENT. THE FACT THAT THE DEALER UPDATED THE SOFTWARE MAKES ME SUSPICIOUS THAT THEY KNEW THERE WAS A PROBLEM. IF SO, I THINK A RECALL IS WARRANTED BEFORE ANYONE IS INJURED OR KILLED. THE RESULT OF THIS SOFTWARE PROBLEM IS JUST AS SERIOUS AS A MECHANICAL FAILURE SINCE IT RESULTS IN NEAR TOTAL LOSS OF STEERING CONTROL. *TR

12/27/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,227.

12/23/2016
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/21/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

LEFT MY HOUSE DROVE 5 MILES, STOPPED TO SISTERS HOUSE TO DROP OFF AN ITEM, 2-3 MINUTES LATER WALKED OUTSIDE AND FOUND FLAMES COMING OUT OF THE HOOD ON THE PASSENGER SIDE NEAR WINDSHIELD. BARELY ABLE TO OPEN DOOR QUICK ENOUGH TO GET MY PURSE OUT AND IT WAS ENGULFED. WOKE UP A NEIGHBOR WHO CAME OVER WITH A TRUCK TO DRAG IT AWAY FROM HOUSE AND GARAGE. WASN'T FOR HIM MY SISTERS HOUSE WOULD BEEN LOST AS IT TOOK 25 MINUTES FOR FIRE DEPARTMENT TO SHOW UP. ONLY THING NOT BURNED IS THE TAILLIGHTS. OBVIOUSLY THERE WAS AN ISSUE IN THE ENGINE COMPARTMENT. HAVE READ ABOUT A RECALL FOR THIS SPECIFIC MODEL FOR THIS SPECIFIC REASON. FEELING LIKE MY INSURANCE IS NOT GOING TO BE VERY HELPFUL WITH DAMAGES. WHAT ELSE CAN BE DONE?

12/16/2016
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 12/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

BEGINNING APPROXIMATELY 4 MONTHS AGO, FROM A COLD START IN EITHER A REVERSE OR FORWARD DIRECTION, MY CAR WOULD SLOWLY LOSE POWER AND WITHIN 30 SECONDS, STALL. THE ELECTRONICS STILL FUNCTION, HOWEVER THE CAR MUST BE PUT INTO PARK, TURNED OFF, THEN RESTARTED. AFTER RESEARCHING, I DISCOVERED THAT MY CAR DID FIT THE REQUIREMENTS FOR THE "RECALL" GIVEN TO 2013 FUSIONS BASED ON ITS ASSEMBLY PLANT AND ASSEMBLY DATE. I VISITED MY DEALER, HOWEVER THEY WERE UNABLE TO HELP BECAUSE THERE "WAS NO CODE THROWN." INDEED, NO WRENCH OR ENGINE WARNING LIGHT WAS GIVEN AT THE TIME OF MY CAR STALLING. IT HAS NOW HAPPENED NEARLY A DOZEN TIMES - THE MOST RECENT OCCURRING ON DEC 10, 2016 - AND I EXPECT IT TO KEEP HAPPENING UNLESS THE ELECTRONIC THROTTLE BODY IS FIXED. BECAUSE THE DEALER BELIEVES THAT I DO NOT FIT WITHIN THE REQUIREMENTS HOWEVER, I AM UNABLE TO HAVE THIS ISSUE TAKEN CARE OF.

12/14/2016
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FA6P0T72D5******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL PUMP HAD LOW PRESSURE. THE VEHICLE CONSTANTLY HESITATED THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED RANDOMLY SEVERAL TIMES. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 03/02/17*LJ *CN

12/12/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

CAR DIES WHILE IDLING. WAS PULLING ONTO A MAJOR HIGHWAY ON SATURDAY WHEN IT COMPLETED DIED, WAS ABLE TO QUICKLY PUT CAR INTO NEUTRAL AND RESTART IT.

12/10/2016
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

THIS CAR (2013 FORD FUSION ECOBOOST) IS APPROX 3 YEARS OLD WITH ONLY 59K MILES. AT SLOW SPEEDS SUCH AS PULLING OUT OF A PARKING LOT OR COASTING TO A SLOW SPEED AT A LIGHT OR STOP SIGN THE ENGINE JUST DIES LIKE IT RAN OUT OF GAS. YOU HAVE TO PULL OVER AND STOP THE CAR. YOU THEN HAVE TO RESTART THE CAR. AFTER A FEW SECONDS IT STARTS JUST FINE. IT'S RANDOM BUT BECOMING MORE FREQUENT. IT'S A SAFETY CONCERN AND DANGEROUS TO DRIVE IN HEAVY TRAFFIC. THE DEALER SAID IT'S PROBABLY THE ELECTRONIC THROTTLE BODY A VERY WELL KNOWN ISSUE ACCORDING TO POSTINGS. PART IS $700 AND LABOR $200 FOR A PART THAT IS COVERED UNDER WARRANTY FOR OTHER FORD FUSION BUT NOT THE ECOBOOST! . NATIONAL HIGHWAY TRAFFIC ADMINISTRATION (NHTSA) OPENED ANINVESTIGATIONINTO SUDDEN SURGES AND POWER LOSS IN FORD ENGINES. BY MARCH OF 2014, FORD AGREED TO A MASSIVE 'CUSTOMER SATISFACTION PROGRAM' THAT EXTENDED THE ETB WARRANTY TO 10 YEARSOR150,000 MILES FOR CERTAIN VEHICLES. FOR WHATEVER REASON, FORD REFUSES TO CALL IT A RECALL. O 2009-2013 FORD ESCAPE O 2009-2013 FORD FUSION O 2009-2013 MERCURY MARINER O 2009-2013 MERCURY MILAN THE DEALER IS SAYING THEY CANNOT FIND ANYTHING WRONG BUT DID REPLACE THE BATTERY FOR A FEE. IT IS RANDOM AS I TOLD THE DEALER BEFORE AND REALLY BEGINGING TO THINK THEY DO NOT WANT TO DO ANYTHING ABOUT THE ISSUE. VERY DANGEROUS IF SOMEONE PULLS OUT IN TRAFFIC AND THE CAR STALLS OUT. COULD BE FATAL!! HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/

12/08/2016
Components: STRUCTURE
Incident Date: 11/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH99DR******
Summary

FORD DOOR LATCH ISSUE. DOOR IS VERY DIFFICULT TO LATCH SHUT, EVEN WHEN THE DOOR DOES LATCH SHUT, IT HAS A FREQUENT HABIT OF POPPING OPEN WHILE DRIVING DOWN THE ROAD. I HAVE NOTIFIED FORD OF THE ISSUE. FORD HAS REFUSED TO RESOLVE THE ISSUE EVEN THOUGH THEY HAVE A RECALL ON THESE VEHICLES FOR THIS PROBLEM BUT MINE IS NOT ON THE RECALL LIST. THIS IS THE SECOND FORD I HAVE OWNED THAT HAS HAD THE SAME ISSUE AS OTHER VEHICLES THAT WERE ON THE RECALL LIST BUT MINE WERE NOT. VERY DISSATISFIED WITH FORD, THEIR PRODUCT, AND THERE CUSTOMER RELATIONS FOR NOT GETTING THIS RESOLVED. NEVER AGAIN SHALL I OWN ANOTHER FORD PRODUCT. BUYERS BEWARE, IF YOU PURCHASE A FORD, IT WILL LIKELY HAVE SAFETY ISSUES AND NO, THEY WILL NOT FIX IT FOR YOU. BY THE WAY, THE DOOR LATCH NEEDED TO FIX THE ISSUE IS MONOPOLIZED BY THE FORD MOTOR COMPANY. WHAT SEEMS TO BE A CHEAP FOREIGN MADE $5 PRODUCT IS A WHOPPING $186 FROM FORD. AGAIN, BUYER BEWARE. *TR

12/07/2016
Components: WHEELS
Incident Date: 11/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

ACCORDING TO THE TECHNICIAN FROM AAA ROADSIDE ASSISTANCE AND THE TECHNICIAN FROM GOODYEAR AUTO SERVICE, MY LUNG NUTS NEED REPLACED. REPORTEDLY, THE LUG NUTS HAVE A METAL COVERING CAUSING THEM TO SWELL. THE TIRE IRON DOES NOT FIT PROPERLY, MAKING IT DIFFICULT TO REMOVE OR TIGHTEN THE NUTS. UNLESS THE NUTS ARE REPLACED, IT MAY BE IMPOSSIBLE TO REMOVE OR SAFELY SECURE A TIRE IN AN EMERGENCY. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER ABOUT THE PROBLEM. THEY WILL NOT ADDRESS THE PROBLEM, SINCE I AM OUTSIDE THE WARRANTY PERIOD. THIS IS A SAFETY ISSUE. IF SOMEONE HAS A FLAT TIRE, THEY MAY END UP BEING STRANDED OR GET INJURED BECAUSE A TIRE IS NOT SECURELY MOUNTED.

12/07/2016
Components: SUSPENSION,POWER TRAIN,SEAT BELTS
Incident Date: 11/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

*CENTER SEAT BELT STICKS WHEN LEFT SIDE REAR SEAT IS DOWN AND WON'T MOVE BACK TO UP RIGHT POSITION WITH OUT REMOVING SEAT BELT BOLT UNDER REAR SEAT.*TRANSMISSION LEAKING FROM LEFT OUT PUT SEAL.*REAR SHOCKS LEAKING-NOTICE LACK OF CONTROL REAR OF CAR ROUGH ROADS. *TR

12/06/2016
Components: STEERING
Incident Date: 12/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LAMP ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TURNED OFF AND RESTARTED; HOWEVER, IT FAILED TO REMEDY THE ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

12/05/2016
Components: ENGINE
Incident Date: 11/24/2016
Crash: No
Fire: No
Summary

CAR IS EQUIPPED WITH 1.6 ECHOBOOST ISSUE STARTED LAST YEAR CAR POWERED DOWN FOR NO REASON DEALER COULD NOT FIND PROBLEM. FORD CHANGED WATER PUMP AT THIS TIME STATING RECALL EVEN THOUGH AT THIS TIME I EXPLAINED COULD SMELL ANTIFREEZE. CAR BEGAN TO ACT UP AGAIN CHANGED SPARK PLUGS ONLY TO HAVE ONE STICK FIXED PROBLEM AT MY EXPENSE FORD EXPLAINED NEVER HEARD OF THIS ISSUE WHICH IS NONSENSE ACCORDING TO THE NUMEROUS COMPLAINTS NOTED ONLINE. GOT CAR BACK SAME DAY CHECK ENGINE LIGHT CAME ON FORD SAID IT WAS FUEL SENSOR WHICH I PAID. NEXT WEEK CHECK ENGINE LIGHT CAME BACK ON FINALLY DEALER SMELLED ANTIFREEZE EVEN THOUGH THIS HAS BEEN BROUGHT TO THERE ATTENTION. FORD DOES NOT WANT TO COVER ITEMS EVEN THOUGH THIS WAS A CERTIFIED USED CAR AND HAS 65000 MILES STILL UNDER 100000 MILE WARRANTY. I WAS DRIVING CAR WHEN IT STALLED BOTH TIMES IN WINTER WHEN TEMPS WERE BELOW FREEZING. ANTIFREEZE DID NOT LEAK IN GARAGE I DID EXPLAIN I NOTED MOISTURE WHEN CHANGING PLUGS LOCATED AROUND HEAD. *TR

12/03/2016
Components: STRUCTURE
Incident Date: 11/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

RIGHT REAR DOOR LATCH FAILED WHILE MAKING LEFT TURN SWINGING OPEN

12/03/2016
Components: WHEELS
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU0DR******
Summary

APPARENTLY THE LUGS NUTS ASSOCIATED WITH THE 2013 FORD FUSION HYBRID CORRODE AND IT IS NOT POSSIBLE TO CHANGE A TIRE (OR ROTATE THEM DURING AN INSPECTION). I WAS TOLD THAT THE CORROSION OCCURS IN A COUPLE OF HAPPEN YEARS AND THEREFORE, I MUST BUY NEW LUG NUTS AT $200 PLUS AND DRIVE WITH A FLAT TIRE. SO I BUY A NEW CAR AND OR SPEND $200 DOLLAR EVERY A COUPLE OF YEARS. I WAS TOLD A LOT OF CUSTOMERS HAVE COMPLAINED.

11/29/2016
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/28/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

YESTERDAY I PURCHASED A VEHICLE THROUGH AN AUTO BROKER FROM MANHEIM ATLANTA. NO MORE THAN 6 HOURS LATER THE VEHICLE CAUGHT FIRE WHILE I WAS DRIVING IT AND EXPLODED MULTIPLE TIMES. 7:30PM I WAS DRIVING ON 285 HEADED HOME AND I NOTICED A WARNING ON MY DASH STATING THAT THE POWER STEERING ASSISTANCE HAS A FAULT AT THE SAME TIME I NOTICED BALLS OF FIRE COMING FROM UNDERNEATH MY CAR. I TRIED TO GET TO THE SHOULDER HOWEVER THE ENGINE SEIZED HINDERING ME FROM DOING ANYTHING. BY THE TIME THE CAR SLOWED THE INTERIOR WAS FILLED WITH SMOKE, I JUMPED OUT THEN THE CAR EXPLODED MULTIPLE TIMES. *TR

11/29/2016
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/28/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

POWER STEERING SYSTEM FAULT CAME ON THE DASH. PRESSED THE OK BUTTON AND THEN NOTICED BALLS OF FIRE COMING FROM UNDER THE VEHICLE. I THEN TRIED TO PULL OVER. I COULDN'T BRAKE, PRESS THE GAS, OR TURN THE STEERING WHEEL. THE CAR THEN BURST INTO FLAMES AND THEN THE VEHICLE EXPLODED AND BURNED.

11/28/2016
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 10/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHRSDR******
Summary

DRIVING ON RT 17 NORTHERN VA A WARNING CAME UP TO SERVICE STABILITY CONTROL. I WAS ABLE TO PULL OFF THE INTERSTATE AND CALLED FORD. AFTER TURNING OF THE CAR I LOST ALL POWER STEERING. I WAS TOWED INTO A FORD DEALER THE COST OF THE REPAIR $2140. FORD PAID $1000.00 OF THIS REPAIR. I HAVE FOUND OUT THAT FORD HAD THOUSANDS OF FUSIONS WITH THIS SAME REPAIR RECALLED BUT BECAUSE OF WERE MY FUSION WAS BUILT IT IS NOT UNDER RECALL. I'M GLAD I WAS NOT ON INTERSTATE 95 WHEN THIS OCCURRED. FORD NEEDS TO EXPAND THIS RECALL. *TR

11/28/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 11/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE PASSENGER DOOR LATCH FRACTURED AND CAUSED THE DOOR TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

11/28/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

FUEL LEAKING AND YOU ALL SENT OUT A RECALL 13V227000 ON 05/31/2003 WHICH FORD IS SAYING THAT MY CAR IS NOT COVERED BECAUSE THEY RECALLED CARS BUILT ON FEB 11, 2003 & MY CAR WAS BUILT FEB 20,2003 IN THE SAME FACTORY IN HERMOSILLO, MEXICO. I PURCHASED THE VEHICLE 1 YEAR AGO & I SHOULD NOT BE RESPONSIBLE TO REPLACE THIS PART. THE VEHICLE IN INOPERABLE AT THIS POINT DUE TO THE FUEL LEAKING. THIS IS A SAFETY HAZARD. THE RECALL SENT OUT BY NHTSA DOES NOT SPECIFY A MODEL OR BUILD DATE THEREFORE; CARS BUILD WITHIN THE SAME MONTH IN THE SAME FORD PLANT SHOULD'VE BEEN HONORED. I CANNOT AFFORD TO PAY FOR A $300 PART FOR I AM A COLLEGE STUDENT WITH LIMITED INCOME.

11/23/2016
Components: STRUCTURE
Incident Date: 11/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

PASSENGER DOOR WILL NOT LATCH. THE DOOR WILL NOT STAY SHUT AND IT OPENS EASILY. I WAS DRIVING ON THE FREEWAY AND THE DOOR OPENED WHEN I WAS BRAKING. THE DOOR ALSO OPENS BY ITSELF WHEN I MAKE LEFT TURNS. I TOOK THE VEHICLE TO THE FORD DEALERSHIP AND I WAS TOLD I NEEDED TO PAY FOR IT OUT OF POCKET.

11/22/2016
Components: STEERING
Incident Date: 11/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED. IT WAS DIAGNOSED THAT THE ELECTRONIC GEAR SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,981.

11/22/2016
Components: POWER TRAIN,ENGINE
Incident Date: 11/18/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IDLING, THE COOLANT OVER TEMPERATURE WARNING INDICATOR ILLUMINATED, RESULTING IN ENGINE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BYPASS VALVE AND THE HEATER HOSE FAILED AND NEEDED TO BE REPLACED. ALSO, THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

11/21/2016
Components: STEERING
Incident Date: 11/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

2013 FORD FUSION WAS PURCHASED CERTIFIED PREOWNED BY AN INDEPENDENT DEALERSHIP CALLED CARSENSE(WWW.CARSENSE.COM) IN PENNSYLVANIA IN MARCH 2015 WITH 8K MILES ON IT. THREE YEAR 36K MILE WARRANTY EXPIRED IN FEBRUARY 2016. THE CAR AT TIME OF POWER-STEERING FAILURE WAS SITTING IN A PRIVATE COVERED PARKING GARAGE WITH 25K MILES ON IT. THE CAR IS ONLY USED FOR LEISURE DRIVING AND IS WELL MAINTAINED. AFTER THIS HAPPENED I HAD IT TOWED TO A INDEPENDENT CAR SERVICE SHOP WHO WAS HONEST ENOUGH TO CALL A FORD DEALERSHIP WHOSE REPRESENTATIVE ELUDED THE FORD MAY TAKE THE CORRECTIVE ACTIONS ON THIS, AFTER A $150 TOW TO THIS DEALER SHOP THE FORD DEALER DEPARTMENT DENIED EVER HAVING CLAIMED THEY WOULD HELP AND REFUSED TO HELP IN ANY WAY. THE FORD DEALERS RATIONAL: 1) THE CAR WAS PURCHASED FROM AN INDEPENDENT DEALER 2) WARRANTY WAS EXPIRED 3) THEY REQUIRED A $120 EXAMINATION FEE, EVEN THOUGH THE INDEPENDENT DEALER HAD ALREADY DONE THIS. WHEN ALL WAS SAID AN DONE THE ELECTRONIC POWER STEERING RACK AND PINION ASSEMBLY HAD TO BE COMPLETELY REPLACED TOTALING $2106.69. THIS UNPLANNED FAILURE(RIGHT AFTER THE WARRANTY EXPIRES) SEEMS TO BE VERY COMMON WITH FORD AND I AM VERY DISAPPOINTED WITH THEIR QUALITY. PLEASE HELP HTTPS://WWW.CONSUMERAFFAIRS.COM/NEWS/FORD-VEHICLES-WITH-STEERING-ISSUE-RECALLED-062915.HTML HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-POWER-STEERING/ HTTPS://CONSUMERIST.COM/2015/05/27/FORD-RECALLS-NEARLY-445K-VEHICLES-FOR-POWER-STEERING-FAILURE-FUEL-LEAK-ISSUES/

11/18/2016
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THIS CAR (2013 FORD FUSION ECOBOOST) IS 3 YEARS OLD WITH ONLY 50K MILES. AT SLOW SPEEDS SUCH AS PULLING OUT OF A PARKING LOT OR COASTING TO A SLOW SPEED AT A LIGHT OR STOP SIGN THE ENGINE JUST DIES LIKE IT RAN OUT OF GAS. YOU HAVE TO PULL OVER AND STOP THE CAR. YOU THEN HAVE TO RESTART THE CAR. AFTER A FEW SECONDS IT STARTS JUST FINE. IT'S RANDOM BUT BECOMING MORE FREQUENT. IT HAPPENED 3 TIMES TO MY WIFE THE OTHER DAY. IT'S A SAFETY CONCERN AND DANGEROUS TO DRIVE IN HEAVY TRAFFIC. THE DEALER SAID IT'S PROBABLY THE ELECTONIC THROTTLE BODY A VERY WELL KNOWN ISSUE ACCORDING TO POSTINGS. PART IS $700 AND LABOR $200 FOR A PART THAT IS COVERED UNDER WARRANTY FOR OTHER FORD FUSIONS BUT NOT THE ECOBOOST! MY LAST FORD FUSION HAD THE SAME PROBLEM. THAT COST ME $500. I GUESS I DIDN'T LEARN MY LESSON THEN BUT I'VE LEARNED MY LESSON NOW. WILL GET RID OF THIS CAR AND NEVER BUY FORD AGAIN. I LOOK AT EVERY FORD FUSION ON THE ROAD NOW AS A DEATH TRAP WAITING TO HAPPEN. I HOPE TO GET RID OF MINE IN TIME.

11/18/2016
Components: ENGINE
Incident Date: 11/13/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE CYLINDER. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED PER NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

11/17/2016
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 11/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 40 MPH, THE ELECTRONIC POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT THE ADVANCE TRACTION AND POWER ASSIST WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT NOTIFIED THE DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,000.

11/15/2016
Components: VISIBILITY/WIPER
Incident Date: 11/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

THE WINDSHIELD IS SEPARATING " DELAMINATING " CONTACTED FORD THEY SAID THEY WERE NOT GOING TO REPLACE THE WINDSHIELD. I PERSONALLY HAVE SPOKE WITH OTHER FUSION OWNERS AND THEY AS WELL HAVE THE SAME ISSUE WITH THERE CARS. THIS IS A DEFECT IN THE MANUFACTURING OF THE WINDSHIELD RESULTING IN THE SEPARATION OF THE TWO PIECES OF GLASS FROM THE LAMINATE. I ALSO BELIEVE IF NOT TAKING CARE OF THAT IT WOULD RESULT IN VISION IMPAIRMENT. HERE ARE 2 PHOTOS SHOWING THE SEPARATION OF THE WINDSHIELD.

11/14/2016
Components: ENGINE
Incident Date: 11/14/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH IN STOP AND GO TRAFFIC, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE VEHICLE, AND NOTICED SMOKE COMING FROM THE FRONT VENTS OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND NO REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE OVERHEATING SENSOR WARNING INDICATOR PREVIOUSLY ILLUMINATED, WHICH INDICATED THAT THE VEHICLE OVERHEATED WHEN IT ACTUALLY HAD NOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COOLANT TEMPERATURE SENSOR MALFUNCTIONED AND COOLANT WAS LEAKING ONTO THE SENSOR. THE SENSOR CONNECTION WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING), BUT WAS UNSURE IF VEHICLE WAS INCLUDED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

11/12/2016
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

I PURCHASED THIS VEHICLE NEW DELIVERED TO THE DEALERSHIP FROM ANOTHER LOCATION WITH JUST UNDER 200 MILES ON THE ODOMETER. I NOTICED MY FIRST ISSUE WHEN THE MOTOR WOULD STALL GOING AT A LOW RATE OF SPEED 15-20MPH THROUGH A PARKING LOT AT ABOUT 22,000 MILES ON THE ODOMETER AND ALSO WOULD HESITATE TO START. I ONLY ASSUMED IT WAS BAD FUEL BEING SUCH A NEW VEHICLE. THIS HAPPENED PERIODICALY UP UNTILE THE ENGINE GAVE AN OVER TEMPRATURE COOLANT DISPLAY KILLING ALL BUT IDLE POWER TO THE INGINE MAKING THE CAR UNDRIVABLE. THUS I HAD THE CAR TOWED TO THE DEALERSHIP AT EXCACTLY JANUARY 3, 2016 WITH 64,056 ON THE ODOMETER. I HAD THEN NOTICED RECALLS FOR THIS PARTICULAR MOTOR IN FORDS FUSIONS AND ESCAPES WITH THIS PARTICULAR SIZE ENGINE. AFTER THE RECALLS REPAIRS WERE COMPLETED FOR MY VEHICLE I STILL EXPERIENCED ENGINE STALLS, BUT LESS FREQUENT THROUGHOUT THIS PERIOD AND ROUGH IDLE AT INITIAL START OF THE ENGINE MORE FREQUENTLY AS TIME PASSED. THE OVER TEMPRATURE COOLANT MESSAGE CAME ON AGAIN, AT 87,000 GIVE OR TAKE ( AGAIN TOWED TO DEALERSHIP SO THEY WILL HAVE REPORTED MILAGE). I WAS INFORMED THAT NUMEROUS REPAIRS HAD TO BE MADE AND ARE NOT COVERED UNDER ANY RECALLS ALTHOUGH I FEEL THIS VEHICLE MORE THAN MEETS THE CRITERIA FOR NUMEROUS RECALLS. I HAVE HAD THIS VEHICLE CHECKED FOR COOLANT LEAKS FROM ANOTHER CERTIFIED SHOP AND NO HOSES HAVE BEEN FOUND TO HAVE ANY LEAKS.

11/11/2016
Components: ENGINE
Incident Date: 09/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

MY 2013 FUSION STALLS OUT IN PARK, REVERSE. WHEN I START DRIVING IT CUTS OFF AT 20-30 MPH. WORRIED ABOUT CAUSING AN ACCIDENT. TOOK MY CAR TO GET DIAGNOSE ON 9/30/16. IT WAS A FUEL PRESSURE SENSOR ON THE FUEL RAIL AND REPLACED IT. DIDN'T CLEAR CODE. TOOK IT BACK ON 11/10/16 TO GET RE-DIAGNOSED. FOUND THAT IT WAS A PURGE VALVE THAT THEY REPLACED FOR FREE. 11/11/16 AT 5:30PM I ARRIVE HOME FROM WORK. 1 HR LATER MY WIFE WAS GOING SOMEWHERE AND IT STALLED OUT. THANK GOD IT HAPPENED IN OUR APARTMENT COMPLEX. THIS ISSUES IS DAGEROUS WHEN DRIVING ON THE THE ROAD. I'M TAKING IT BACK 11/12/2016. LETS SEE WHATS THEY TELL MY..FORD, PLEASE HELP US WITH THIS ISSUE. THIS IS THE ONLY CAR I HAVE...

11/09/2016
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 11/05/2016
Crash: No
Fire: No
Summary

CAR LOST POWER AND STARTED REVVING GOING UP A HILL. WOULDN'T ACCELERATE. NEXT DAY IT WOULDN'T START. IT'S STILL AT THE SHOP AND THEY HAVE NO IDEA WHAT'S WRONG

11/05/2016
Components: STEERING
Incident Date: 11/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

I RECEIVED A MESSAGE IN MY DASH THAT THE POWER STEERING ASSIST HAD FAIL. I HAD NO POWER STEERING. THE CAR WAS HARD FOR TO CONTROL. I WAS ON A PRIVATE STREET IN MY NEIGHBORHOOD WHEN THIS HAPPENED. I WAS LUCKY. I CHECK FOR A RECALL FOR THIS ISSUE AND DIDN'T FIND ANY. THIS WAS A VERY DANGEROUS SITUATION FOR ME TO BE IN. I FEEL FORD HAS SOLD ME A DEATH TRAP.

11/01/2016
Components: STRUCTURE
Incident Date: 10/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

LATCH ON DRIVER'S SIDE DOOR THAT HAD BEEN REPLACED UNDER RECALL (FORD RECALL 15S16, NHTSA CAMPAIGN # 15V250000) FAILED AND CAUSED DOOR TO OPEN UNEXPECTEDLY WHILE DRIVING. I HAD TO PHYSICALLY HOLD THE DOOR TO KEEP IT SHUT IN ORDER TO GET THE CAR HOME AND THEN TO THE DEALERSHIP. I PROBABLY SHOULD HAVE HAD IT TOWED INSTEAD OF DRIVING IT. FORD FAILED TO REPLACE PART UNDER WARRANTY BECAUSE OF NUMBER OF MILES THAT HAD BEEN DRIVEN SINCE THE LATCH WAS REPLACED UNDER THE RECALL. FORD PART # USED TO REPLACE LATCH WAS FE8Z 5421813 C. *TR

11/01/2016
Components: STEERING
Incident Date: 10/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

WHILE OPERATING MY VEHICLE THROUGH A PUDDLE OF WATER, POWER STEERING WOULD SHUT DOWN. THERE WAS NO WARNING OF THE POWER STEERING FAILURE AS IT ABRUPTLY SHUT DOWN MAKING IT DIFFICULT TO CONTROL VEHICLE, ESPECIALLY WHEN TURNING. UPON RESTARTING VEHICLE, POWER STEERING WOULD FUNCTION PROPERLY UNTIL VEHICLE PASSED THROUGH ANOTHER PUDDLE OF WATER. CYCLED THROUGH THIS ISSUE SEVERAL TIMES UNTIL VEHICLE WOULD NOT RECOVER FROM POWER STEERING FAULT. NOW FORD DEALERSHIP IS REQUIRING THAT I REPLACE STEERING RACK TO REMEDY THE PROBLEM. VEHICLE HAS BEEN SERVICED IN FEBRUARY OF 2016 DUE TO RECALL REGARDING STEERING COMPONENT.

10/25/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR WAS UNABLE TO LOCK PROPERLY, WHICH CAUSED THE DOOR TO OPEN WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

10/23/2016
Components: STRUCTURE
Incident Date: 10/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

REAR PASSENGER DOOR LATCH IS NOT WORKING. THE CAR WAS IN MOTION ON A CITY STREET WHEN THE "DOOR IS AJAR" ALERT CAME ON. THERE WAS A CHILD IN THE BACK SEAT AT THE TIME.

10/21/2016
Components: AIR BAGS
Incident Date: 09/12/2016
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. WHEN THE AIR BAG UNDERNEATH THE DASHBOARD DEPLOYED, IT CAUSED THE CONTACT'S FOOT TO PRESS DOWN ON THE ACCELERATOR PEDAL, FURTHER INJURING THE CONTACT. THE AIR BAGS LOCATED IN THE STEERING WHEEL HAD A DELAYED RESPONSE, WHICH ALSO CAUSED FURTHER INJURY. THE CONTACT RECEIVED INJURIES TO THE RIGHT ANKLE, RIGHT FOOT, AS WELL AS A FRACTURED RIB AND RIGHT HAND. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

10/21/2016
Components: ENGINE
Incident Date: 10/14/2016
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE CAUGHT FIRE. THE ENGINE OVERHEATED, SHUT OFF, AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 67,000. THE VIN WAS UNAVAILABLE.

10/16/2016
Components: STRUCTURE
Incident Date: 10/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

8/15/15 VEHICLE WENT IN FOR REPLACEMENT/PAINTING OF TWO NEW FRONT DOORS DUE TO RUST AT INSIDE EDGES. TODAY 10/16/16, NOTICED PAINT BUBBLING AT THE EDGE OF THE HOOD IN THE SAME MANNER. BOTH AT AN AREA WHERE THE METAL IS "CRIMPED" AT EDGE.

10/12/2016
Components: STEERING
Incident Date: 10/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

10/11/2016
Components: STRUCTURE
Incident Date: 10/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

PASSENGER SIDE DOOR LATCH WOULD NOT LATCH ALLOWING DOOR TO BE SECURELY SHUT. DOOR HAD TO BE TIED SHUT UNTIL REPAIRS COULD BE MADE. DEALER SAID IT WAS KNOWN DEFECT BUT CHARGED FOR REPAIR.

10/08/2016
Components: STRUCTURE
Incident Date: 09/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

THE PASSENGER DOOR LATCH STOPPED WORKING AND I HAD TO USE ROPE TO KEEP THE DOOR SHUT. THE SERVICE DEPARTMENT CONFIRMED THAT THE LATCH WAS INTERNALLY FAULTY AND WAS REPLACED AT MY EXPENSE.

10/07/2016
Components: STRUCTURE
Incident Date: 10/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

THE REAR PASSENGER DOOR LATCH FAILED AGAIN, THE RECALL WAS PERFORMED 14 MONTHS AGO. THE DEALER REFUSED TO REPAIR IT UNDER THE RECALL. I TOOK THE CAR BACK AND IT IS PARKED IN THE GARAGE WITH THE BATTERY DISCONNECTED.

10/03/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

THE DOOR LATCH BROKE CAUSING THE DOOR TO NOT LATCH CLOSED. THERE IS AN ACTIVE RECALL FOR THIS YEAR MODEL, HOWEVER MY VIN NUMBER WAS NOT COVERED. THE CAR WAS STATIONARY AT THE TIME SO NO DAMAGED WAS CAUSED. THERE IS ALSO NO VISIBLE DAMAGE TO THE CAR.

10/03/2016
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/02/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

I WAS DRIVING MY 2013 FORD FUSION, 1.6L ECOBOOST TO WORK WHEN I NOTICED THE ENGINE STARTED OVERHEATING WHILE I WAS DRIVING UP A HILL. I SAW SMOKE COMING FROM THE ENGINE AND PULLED OVER. AS I DID THIS, SOMEONE DRIVING BY SAID THEY SAW FLAMES COMING FROM UNDER MY CAR. I IMMEDIATELY PULLED THE CAR ONTO SOME PAVEMENT AND GOT OUT TO CHECK. I SAW FLAMES DRIPPING FROM THE OIL RESERVOIR. I GRABBED MY BACKPACK AND STARTED RUNNING UP THE HILL TO MY OFFICE, WHICH WAS ONLY ABOUT 100 YARDS AWAY, TO GET A FIRE EXTINGUISHER. AS I STARTED RUNNING, I HEARD A LOUD WOOSH SOUND AND SAW THAT THE ENTIRE FRONT OF THE CAR HAD BURST INTO FLAMES. LESS THAN A MINUTE AFTER I HAD GOTTEN OUT OF THE CAR. THE FLAMES WERE ABOUT 15 FEET HIGH AND LUCKILY DIDN'T IGNITE THE DRY, GRASSY HILLSIDE. THE FIRE DEPARTMENT CAME AFTER ABOUT 20 MINUTES AND PUT OUT THE FIRE.

10/03/2016
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR DOORS WERE RE-OPENING INVOLUNTARILY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 80,000.

09/28/2016
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 09/26/2016
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CURB ON THE OPPOSITE SIDE OF THE STREET. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 39,297.

09/27/2016
Components: SEATS
Incident Date: 09/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SEAT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V164000 (SEATS). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,035. UPDATED 12/20/16*LJ UPDATED 12/21/16.*JB

09/27/2016
Components: POWER TRAIN
Incident Date: 09/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

HELLO, MY NAME IS [XXX] AND I BOUGHT A BRAND NEW VEHICLE FROM FORD THREE YEARS AGO AND JUST RECENTLY, WHEN MY CAR WAS IN PARK, I SHIFTED THE GEAR AND IT WENT IN REVERSE. I GOT SCARED AND SHUT THE CAR OFF. IT DID NOT TURN ON AFTER THAT AND IT HAD TO GET TOWED TO GALPIN FORD IN NORTH HILLS. FORD TOLD ME THAT IT WAS AN ERODED TRANSMISSION CABLE THAT I HAD TO PAY OUT OF POCKET TO REPAIR. I DO NOT UNDERSTAND WHY MY BRAND NEW CAR HAS AN ERODED PART IN IT. I LIVE IN SOUTHERN CALIFORNIA WHERE ARE THERE NO HAZARD WEATHER CONDITIONS. I GOOGLED HOW YOU COULD HAVE AN ERODED CABLE AND IT IS FROM ACID. IS THERE SOMETHING ELSE WRONG WITH MY CAR AND I AM IN DANGER TO DRIVE IT. FORD HAS BEEN UNHELPFUL AND BASICALLY TELLING ME THERE IS NOTHING THEY CAN DO. I FEEL LIKE FORDS PARTS ARE NOT UP TO SAFETY STANDARDS BY MY CASE AND WOULD LIKE AN INVESTIGATION DONE WITH FORD. PLEASE FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

09/22/2016
Components: SUSPENSION,POWER TRAIN
Incident Date: 09/15/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE HESITATED AND LOST POWER WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE FRONT DRIVER SIDE AXLE INTO THE TRANSMISSION, WHICH WAS CAUSING THE TRANSMISSION TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.

09/21/2016
Components: SEATS
Incident Date: 09/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

BOLTS KEEP COMING OUT OF MY SEAT. WHILE, DRIVING AND COMING TO A STOP MY SEAT POPS AND FEELS LIKE IT IS GOING TO COME COMPLETELY OUT. I HAVE ALREADY HAD THIS PROBLEM FIXED TWO TIMES. THE DEALERSHIP IS SAYING MY CAR ISN'T UNDER A RECALL FOR THIS ISSUE. ALSO WHEN I AM STOPPED AND BEGIN TO ACCELERATE MY SEAT DOES THE EXACT SAME AS WHEN BRAKING.

09/20/2016
Components: ENGINE
Incident Date: 09/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

MY CAR CUTS OFF WHILE DRIVING WITH A SHAKING . THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST FEW WEEKS. THIS HAPPENS WHETHER I AM BACKING OUT OR DRIVING AT DIFFERENT SPEEDS.

09/18/2016
Components: STRUCTURE
Incident Date: 09/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE REAR PASSENGER DOOR WILL NOT SHUT AND I HAD TO HOLD IT CLOSE WITH A BUNGEE CORD. BILL UTTER FORD IN DENTON, TX. SAID THIS VIN WAS NOT INCLUDED IN THE RECALL AND THEY CHARGED ME TO FIX THE ISSUE. I WOULD LIKE TO BE REIMBURSED AND HAVE THE REMAINING DOORS FIXED. THIS VEHICLE NEEDS TO BE INCLUDED IN THE RECALL FOR THE FAULTY DOOR LATCH.

09/15/2016
Components: STEERING,SERVICE BRAKES
Incident Date: 08/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU6DR******
Summary

WIFE WAS DRIVING THE CAR TO WORK APPROACHING A STOP SIGN TO A VERY BUSY HIGHWAY. SHE WENT TO APPLY THE BRAKE WHEN SHE DISCOVERED THAT THE BRAKES HAD COMPLETELY FAILED, STEERING CONTROL HAD BEEN LOST AND THE PARKING BRAKE HAD BEEN DISABLED AS WELL. BASICALLY ALL MEANS OF BRINGING THE VEHICLE TO A CONTROLLED STOP HAD FAILED AT THE SAME TIME. BEING UNABLE TO BRING THE CAR TO A STOP IT CARRIED HER OUT IN THE HIGHWAY WERE LUCKILY THE LARGE TRUCK COMING DOWN THE ROAD WAS PAYING ATTENTION AND MANAGED TO SWERVE AROUND HER. SHE WAS ABLE TO GET THE CAR TO COME TO AN EVENTUAL STOP AT WHICH TIME SHE CALL ME AND I CAME TO LOOK AT IT. I WAS ABLE TO CONFIRM THAT THE CAR HAD NO BRAKES, POWER STEERING WAS LOST AND THAT THE PARKING BREAK WAS IN FAILURE AS WELL. WE HAD THE CAR TOWED TO BILLY HOWELL FORD WHERE THEY INITIALLY TOLD US THAT THEY SUSPECTED THAT THE WIRING HARNESS HAD GONE TO GROUND BUT FOUND OUT LATER THAT THE ABS MODULE FAILED WHICH HAS CONTROLS INTO THE STEERING AND PARKING BRAKE SYSTEM WHICH IS WHY THOSE FAILED AS WELL. I OPENED A CASE WITH FORD GIVEN THE NEAR CATASTROPHIC NATURE OF THE FAILURE AND ASKED THEM WHAT ARE OPTIONS WERE TO TRADE THE CAR IN BECAUSE I DIDN'T WANT ANYONE IN MY FAMILY GOING BACK INTO THE VEHICLE. I WAS TOLD BY FORD THAT THE CAR DOESN'T QUALIFY FOR BUY BACK SINCE IT IS A 2013 AND THAT I DID NOT QUALIFY FOR ANY PROGRAMS. EXPLAINED TO FORD THAT I WAS NOT LOOKING FOR A BUY BACK BUT JUST FOR THEM TO WORK WITH THE DEALER TO ALLOW ME TO TRADE IT IN FOR WHAT I OWE WHICH IS NOT FAR FROM THE TRADE IN VALUE. THE DEALER TOLD ME THAT THERE IS NOT AN ACTIVE RECALL ON THE FAILURE WE EXPERIENCED SO WE WOULD HAVE TO PAY APPROXIMATELY $2,000 TO HAVE IT REPAIRED AS WELL.

09/13/2016
Components: POWER TRAIN
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE WAS JERKING AND SHUTTERING WITH THE SERVICE MANUAL ERROR WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

09/13/2016
Components: UNKNOWN OR OTHER
Incident Date: 09/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

2013 FORD FUSION SE 1.6L 39,000 MILES SUDDENLY LOST POWER AND WRENCH LIGHT CAME ON. BARELY ABLE TO TURN AROUND AND GET BACK -- LUCKILY ONLY TWO BLOCKS AWAY FROM HOME. AFTER TURNING THE CAR OFF, THE PROBLEM SEEMED TO GO AWAY. THE NEXT DAY, BOTH PASSENGER SIDE DOORS PROCEEDED NOT TO CLOSE DUE TO FAULTY LATCHES, SO WE TOOK THE CAR TO OUR LOCAL FORD DEALERSHIP SERVICE CENTER AND TURNS OUT THERE WAS A RECALL ON THE LATCHES (FYI, WE WERE IN JUST TWO WEEKS PREVIOUSLY FOR SERVICE WITHOUT ANY MENTION OF THE RECALL -- ANOTHER SAFETY ISSUE, AS WE HAD OUR DOG IN THE BACKSEAT, AND WE HAD TO USE HER LEASH TO TIE THE DOOR SHUT SO SHE WOULD FLY OUT OF THE DOOR THAT WOULDN'T CLOSE). WE THEN ASKED THEM TO SEE IF THEY COULD FIND ANYTHING OUT ABOUT THE WRENCH LIGHT. DEALER SERVICE CENTER SAID THROTTLE BODY NEEDED TO BE REPLACED FOR $700. AFTER RESEARCHING, IT TURNS OUT FORD HAS ADMITTED PROBLEMS CONCERNING THIS ISSUE AND ALLOWED FOR A ONE TIME REPAIR FOR 10 YEARS OR 150,000 MILES. HOWEVER, BOTH SERVICE CENTER AND REGIONAL MANAGEMENT HAVE CLAIMED THAT OUR CAR DOES NOT MEET REQUIREMENTS BASED ON VIN. HOW CAN THIS BE? IF WE HAVE THE ISSUE, THEN THE ISSUE IS PRESENT IN OUR CAR. THIS PART ISN'T DUE TO BE SERVICED UNTIL 75,000 MILES PER MANUFACTURER SUGGESTION. WE CALLED THE FORD CUSTOMER SERVICE HOTLINE WHICH SENT US AROUND AND AROUND AND BASICALLY IT COMES DOWN TO WHATEVER THE LOCAL DEALERSHIP SERVICE CENTER TELLS US. THE PART IS SO BACK ORDERED, PRESUMABLY BECAUSE THERE IS A WIDE-SPREAD ISSUE WITH THIS PARTICULAR PROBLEM (ACCORDING TO A LOCAL FORD PARTS DEPARTMENT MANAGER) - THAT THE PRICE OF THIS PART HAS SKYROCKETED. MAKING US THE PROFIT CENTERS FOR A KNOWN, BORDERLINE RECALL/SAFETY PROBLEM THAT HAS BEEN ADDRESSED IS ABSURD AND UNBELIEVABLE TO ME AT THIS POINT. NO WE HAVE GONE FROM LOVING OUR CAR THAT HAS GIVEN US ZERO PROBLEMS FOR THREE YEARS TO NEVER BUY A FORD. EVER.

09/06/2016
Components: STRUCTURE
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE REAR PASSENGER-SIDE DOOR LATCH BROKE, LEAVING THE DOOR JUST SWINGING OPEN AFTER THE VEHICLE HAD BEEN PARKED. WE TOOK IT TO A FORD DEALER, WHO LOOKED UP THE VIN AND FOUND THAT ANOTHER DOOR LATCH ON THIS VEHICLE HAD BEEN REPLACED PREVIOUSLY. I INVESTIGATED AND FOUND THAT THIS VEHICLE HAD BEEN RECALLED FOR DOOR LATCHES, AND THAT ALL 4 WERE TO HAVE BEEN REPLACED. HOWEVER, APPARENTLY ONLY ONE ON THIS VEHICLE WAS CORRECTED. WE HAD ONLY OWNED THE CAR FOR 2-1/2 MONTHS WHEN THIS HAPPENED, AND HAD NEVER BEEN ADVISED OF THE RECALL. I COMPLAINED TO FORD, AND WAS TOLD THE RECALL WAS CLOSED. SINCE THE RECORDS SHOW ONLY ONE LATCH WAS REPAIRED WHEN ALL WERE SUPPOSED TO BE, IT WOULD SEEM THAT I SHOULD GET REIMBURSED FOR THE LATCH I HAD TO FIX AS WELL AS GETTING THE OTHER 2 REPLACED. THIS IS A VERY DANGEROUS FLAW THAT COULD RESULT IN THE DOOR FLYING OPEN WHILE BEING DRIVEN!

09/06/2016
Components: STRUCTURE
Incident Date: 09/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

THERE REAR DOOR LATCH WILL NOT LOCK IN PLACE AT ALL, THEREFORE THE DOOR WILL NOT STAY CLOSED. THE DOOR OPENED ON ITS OWN WHILE GOING AROUND A CORNER.

09/01/2016
Components: STRUCTURE
Incident Date: 08/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

RIGHT REAR PASSENGER DOOR CAME OPEN WHILE DRIVING.AS LATCH ASSEMBLY WAS FACULTY.

08/31/2016
Components: ELECTRICAL SYSTEM
Incident Date: 08/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

I REPLACED MY BATTERY 2 WEEKS AGO, BECAUSE MY CAR KEPT NOT STARTING WITH PUSH START, THIS HAPPENED 4 TIMES IN JULY 2016. THE PUSH BUTTON WOULD NOT START MY CAR, AND LEFT ME STRANDED 4 TIMES, I GOT A JUMP EACH TIME. ON 8-30-16 I PICKED MY SON UP FROM SCHOOL, AND WENT BACK TO MY CAR TO PUSH START IT, AND ALL OF THE POWER IS FUNCTIONAL, EXCEPT THE A/C AND THE PUSH START WILL NOT START. I CALLED FARIWAY FORD IN BURGAW, AND THEY COULD CARE LESS, I AM STRANDED. I RESEARCHED THIS AND IT'S SAYING IT COULD BE SOMETHING TO DO WITH THE ANTI THEFT SYSTEM, OR SOME TYPE OF MODULE. MY CAR ONLY HAS 29,000 MILES ON IT, AND IT'S NOT UNDER WARRANTY. THERE HAS GOT TO BE A RECALL ON THIS, IT'S A SAFETY ISSUE, WHAT IF IT DIED WHILE I WAS DRIVING DOWN THE STREET. MY BRAKES AND STEERING ARE GONE TOO. I CAN'T DEPRESS THE BREAK, OR TURN THE WHEEL WITHOUT A LOT OF EFFORT.

08/31/2016
Components: ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES
Incident Date: 08/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER SIDE DOOR UNLATCHED AND OPENED WITHOUT WARNING. THE CONTACT PULLED OVER TO CLOSE THE DOOR BUT IT FAILED TO LATCH. IN ADDITION, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT USED ANTI-FREEZE TO COOL THE VEHICLE DOWN BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

08/30/2016
Components: VISIBILITY/WIPER
Incident Date: 08/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

WINDSHIELD WIPERS. WIPERS ARE WAY TO SLOW. IN THE RAIN IT IS SUPER HARD TO SEE AND YOU HAVE NO VISIBILITY. ALL YOU COULD DO IS PULL OVER, WHICH IS MOST OF THE TIME INCONVENIENT OR HOPE THAT YOU DON'T GET IN A ACCIDENT. EVEN MODERATE RAIN IS HARD SEE. ITS A SHAME THAT OLDER CARS IS SAFER THAN A 2013 FORD FUSION. I WAS GOING DOWN A ROAD THAT HAS A SPEED LIMIT OF 55 IN HARD RAIN, I OBVIOUSLY WAS DOING A SLOWER SPEED LIMIT DUE TO THE DANGER OF THE RAIN AND MY VEHICLE'S SLOW WIPERS. MY VISIBILITY GOT SO BAD THAT I DECIDED THAT I HAD NO CHOICE TO TURN TO THE RIGHT ON A ROAD THAT WOULD GIVE ME ACCESS TO A SUPER WALMART. MY VISIBILITY WAS SO BAD THAT I COULD NOT TURN IN TO THE WALMART PARKING LOT BECAUSE I COULD NOT SEE ANYTHING IN FRONT OF ME IN ORDER FOR ME TO CONTINUE ON THE ROAD AND MAKE A SAFE LEFT HAND TURN. I HAD TO PUT MY FLASHING LIGHTS ON AND USE MY LEFT WINDOW TO FIND MY WAY DOWN THE PATH OF THE TURNING LANE AND OUT OF THE STRAIGHT LANES. AT THIS POINT I PUT THE DEFOG BUTTON ON FOR THE WINDOW AND IT HELPED A LITTLE BIT. THE RAIN STARTED TO SLOW DOWN SO I WAS ABLE TO CONTINUE ON THE ROAD WITH LIMITED VISIBILITY. I LIVE IN FLORIDA, IT RAINS A LOT HERE. THIS VEHICLE IS VERY DANGEROUS FOR ME DRIVING AROUND HERE. *TR

08/26/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE VEHICLES DOOR, THE DRIVERS SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER THE FAILURE THEN OCCURRED ON THE REAR DRIVER SIDE DOOR. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 50,000. UPDATED 11/29/16*LJ *TR

08/25/2016
Components: STEERING
Incident Date: 08/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

MY THREE YEAR OLD 2013 FORD FUSION IS EXPERIENCING INTERMITTENT ISSUES WITH THE STEERING CONTROL. DURING NORMAL DRIVING IN TOWN AND ON THE HIGHWAYS, THE STEERING WHEEL FEELS AS IF SOMETHING IS BINDING WHEN YOU TRY TO MAKE SLIGHT ADJUSTMENTS TO THE STEERING WHEEL. WHEN THE BINDING IS FELT, IT TAKES MORE EFFORT TO STEER THE VEHICLE THAN NORMAL AND THE BINDING WILL ONLY LAST FOR A COUPLE OF SECONDS BEFORE RETURNING TO NORMAL STEERING. THE DEALER CHECKED THE CAR AND FOUND THAT IT IS EXPERIENCING AN INTERMITTENT LOSS OF ELECTRICAL SIGNAL BETWEEN THE STEERING GEAR AND THE COMPUTER. IT APPEARS TO BE THE SAME PROBLEM AS THE ONE THAT CAUSED FORD TO RECALL THEIR 2011 TO 2012 FORD FUSIONS IN MAY OF 2015. FORD NEEDS TO EXPAND THEIR EARLIER RECALL TO INCLUDE MODEL YEAR 2013 FORD FUSIONS AS THIS PROBLEM SHOULD NOT BE OCCURRING IN A CAR THAT IS BARELY THREE YEARS OLD.

08/25/2016
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU9DR******
Summary

INITIAL FAILURE OF PARKING BREAK SWITCH WARNING LIGHT (AND SWITCH ITSELF) FOLLOW BY WIRE HARNESS FAILURE UNDER DASH DUE TO WIRES RUBBING AGAINST EXPOSED STEEL DASH FRAME CAUSING UNKNOWN ADDITIONAL ISSUES, INCLUDING ACTIVATION OF DASHBOARD CHECK ENGINE LIGHT. FAILURES HAPPENED OVER TIME AS WIRING BECAME FRAYED AND FINALLY CAUSED A SERIES OF SHORT CIRCUITS. THE WIRING HARNESS FAILURE WAS REPORTED TO FORD CUSTOMER SERVICE - CASE NUMBER CAS-10375276-L2-W7-J7. NO ACTION WAS TAKEN OTHER THAN A FOLLOW-UP EMAIL FROM THE DEALER'S SERVICE MANAGER SUGGESTING I HOLD ON TO THE PAPERWORK IN THE EVENT OF A RECALL. NOTE THAT THE MECHANIC INFORMED THE SERVICE DEPARTMENT THAT "I'VE SEEN THIS BEFORE". THE CAR HAS ABOUT 62,200 MILES ON IT AND IS ONLY 3 YEARS OLD. GIVEN THE COMPUTERIZED NATURE OF THIS CAR, A COMPUTER WIRE HARNESS FAILURE IS CLEARLY A SAFETY HAZARD WORTH INVESTIGATION. MY GUESS IS THAT THERE ARE SEVERAL POSSIBLE SIMPLE FIXES, INCLUDING RE-ROUTING THE WIRE HARNESS, LINING THE STEEL FRAME WITH A RUBBER COATING AND SIMILAR APPROPRIATE STEPS THAT COULD BE TAKEN.

08/23/2016
Components: STRUCTURE
Incident Date: 08/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

FRONT PASSENGER DOOR FAILS TO CLOSE. WILL NOT LATCH. HAPPENED WHEN VEHICLE WAS PARKED. HAD TO WRAP SEAT BELT AROUND IT TO GET IT TO THE DEALER FOR REPAIR. DEALER CLAIMS IT IS NOT UNDER RECALL.

08/23/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH WAS DEFECTIVE BECAUSE THE DOOR WOULD NOT CLOSE. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT NOT REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE DEALER AND MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000...UPDATED 11/21/16 *BF *TR

08/22/2016
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 08/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

ON FRIDAY 8/05/16 WHILE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA IN IMPERIAL, CA, THE FRONT DRIVERS SIDE DOOR OPENED. I ATTEMPTED TO SHUT THE DOOR MANY TIMES BUT WAS NOT SUCCESSFUL. I HAD TO PULL OVER AND DRIVE THE REST OF THE WAY HOME (TWO BLOCKS) HOLDING THE DOOR WITH ONE HAND. THE DOOR WILL NOT SHUT AND JUST SPRINGS BACK WHEN IT SHOULD HOLD SHUT. AFTER A SEARCH ONLINE I DISCOVERED THIS IS A SAFETY RECALL FOR MY CAR, WHEN I CALLED MY LOCAL FORD DEALERSHIP TO REPORT IT AND TAKE IT IN THEY STATED MY VIN NUMBER WAS NOT ON THE RECALL LIST AND I WOULD HAVE TO CONTACT FORD CO. I SPOKE WITH FORD CO. THEY INFORMED ME THAT I WOULD HAVE TO TAKE MY CARE IN FOR A "DIAGNOSTIC CHECK" SINCE I COULD NOT PROVE OVER THE PHONE SOMETHING WAS WRONG WITH MY VEHICLE. I ONCE AGAIN CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD TO HAVE MY CAR FIXED AND PAY $300 I WOULD BE ABLE TO HAVE IT READY THE FOLLOWING DAY BUT FOR A DIAGNOSTIC CHECK IT WOULD BE THREE WEEKS. I WAS ALSO TOLD I WOULD HAVE TO PAY PRIVATELY UNTIL FORD CO. ADDED MY VIN NUMBER TO THE RECALL LIST.

08/19/2016
Components: STRUCTURE
Incident Date: 08/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

A RECALL HAS BEEN SENT REGARDING FAILING DOOR LATCHES THAT SHOULD BE REPLACED. I HAVE TRIED FOR APPROX. 2 MONTHS TO GET THE DEALER TO FIX THIS. THEY SAY THE PARTS ARE ON BACK ORDER, BUT I GET FORD MAILINGS THAT THE PARTS ARE AVAILABLE. I CANNOT GET ANY DEFINITIVE INFO FROM THE DEALER, DON BOHN FORD. I CONSIDER THE POTENTIAL OF A FAILING DOOR LATCH TO BE LIFE THREATENING AND AM NOT GETTING ANY RESPONSE FROM THE DEALER. I CALLED FORD CUSTOMER SERVICE AND THEY SAY THEY WILL GET BACK TO ME. THIS GOES UNRESOLVED.

08/18/2016
Components: STEERING
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

STEERING RACK IS LOCKING UP AND POPPING AND CAUSED MY TURN SIGNALS TO NOT WORK PROPERLY UNLESS YOU HOLD THEM DOWN,HILL ASSIST AND ADVANCE TRAC WARNING LIGHTS CAME ON.HAPPENS STATIONARY MOVING TURNING CITY.

08/16/2016
Components: STRUCTURE
Incident Date: 08/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

I'M HAVING AN ISSUE WITH THE PASSENGER DOOR NOT LATCHING PROPERLY. FORD HAS ADVISED IT'S NOT PART OF THE LARGE RECALL FOR THE EXACT SAME ISSUE.

08/13/2016
Components: POWER TRAIN
Incident Date: 06/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H98DR******
Summary

TRANSMISSION HAS SHIFTING ISSUES.STRUGGLES TO FIND PROPER GEAR

08/09/2016
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/11/2016
Crash: No
Fire: No
Summary

WE HAVE HAD OUR 2103 FUSION NOW FOR 2 MONTHS. 1 WEEK AFTER HAVING THE CAR IT BEGAN TO MAKE A HUMMING NOISE AROUND THE GAS TANK AREA, THEN WHEN YOU SLOWED DOWN FOR A RED LIGHT THE CAR WOULD STALL AND BE HARD TO START BACK. SENT THE CAR BACK TO THE DEALERSHIP TO ONLY BE TOLD THEY COULDN'T FIND ANYTHING WRONG. ONCE WE RECEIVED THE CAR BACK WE DROVE IT FOR A COUPLE OF DAYS AND THE CAR STARTED MAKING THE NOISE AGAIN AND WOULD STALL AGAIN. CALLED DEALERSHIP AND TOOK CAR BACK AGAIN STILL NOTHING. RECEIVED CAR BACK AND BEGAN TO NOTICE WHEN WE WAS FUELING THE CAR THAT THE RPM GAUGE WOULD GO UP AND DOWN AND THEN THE VEHICLE WOULD QUIT AND BE VERY HARD TO START BACK. WHILE DRIVING THE VEHICLE ABOUT 3 WEEKS AGO IT STALLED AGAIN AND WOULD NOT START BACK, FINALLY AFTER ABOUT 30 MINS OF TRYING THE CAR STARTED. SENT CAR BACK TO DEALERSHIP AGAIN AND THEY HAVE HAD THE CAR 3 WEEKS AND THEY ARE SAYING THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE. I ASKED IF THEY HAD PUT FUEL IN IT LIKE I ADVISED THEY PROCEEDED TO TELL ME NO. I ADVISED THEM WHEN THEY DID TO LET ME KNOW WHAT THE CAR DID. WE NO LONGER FEEL SAFE DRIVING THE CAR. I BELIEVE WE EITHER HAVE A FUEL PUMP ISSUE OR THE VEHICLE IS PULLING AIR IN FROM THE FUELING SYSTEM AND IS CAUSING IT TO AIR LOCK. THE VEHICLE HAS QUIT ABOUT 12-15 TIMES IN THE 2 MONTHS WE HAVE HAD IT

08/06/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

THE FUEL PURGE VALVE IS STUCK IN THE OPEN POSITION AS DIAGNOSED BY MY RESEARCH AND LATER CONFIRMED BY THE DEALERSHIP. UPON DOING RESEARCH, THIS MODEL OF PURGE VALVE WAS INSTALLED IN ALL 2009+ FORD VEHICLES AND A RECALL WAS ISSUED FOR 2009-2011 VEHICLES, YET IT IS STILL BEING USED IN THE NEWER MODELS AND FAILING. I AM BEING CHARGED $565 BY THE DEALERSHIP TO FIX A PROBLEM THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR. FUSION MODEL YEAR 2013, APPROX. 50K MILES, AIR PURGING FROM THE FUEL TANK (OUT OF 'CAPLESS' OPENING), CAR SHUDDERS REGULARLY AND MORE SO WHEN I FIRST PUT GAS IN IT. HAS BEEN HAPPENING FOR ABOUT 2 MONTHS; CHECK ENGINE LIGHT FINALLY CAME ON YESTERDAY.

08/05/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP

08/05/2016
Components: STRUCTURE
Incident Date: 07/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

A WEEK AGO MY SON TRIED TO CLOSE THE BACK DOOR BEHIND THE DRIVER SIDE AND IT WOULD NOT SHUT. THERE WAS A POLICE OFFICER THERE WHO TRIED TO HELP, THEY GOT DUCT TAPE AND CLOSED IT AND WE TOOK IT TO OUR REPAIR SHOP. THEY HAD TO REPAIR THE LATCH AND ANOTHER PART AND MENTIONED THE RECALL. WE PAID THEM $330 TO REPAIR, WE THEN CALLED FORD AND FOUND OUR VIN # WAS NOT IN THE RECALL. WE SPENT 4 HOURS ON THE PHONE WITH EVERYONE FROM THE DEALER TO FORD THEMSELVES. SAID THEY COULD NOT HELP US UNTIL IT WAS PART OF A RECALL WITHOUT CHARGING US. THIS IS A CARE MY TWIN SONS ARE TAKING TO COLLEGE WITH THEM IN TWO WEEKS. WE KNOW THIS IS A DEFECT AND THE REPAIR SHOP ALSO MENTIONED IT. FYI MY FORD WAS IN THE DEALERS SHOP TWO WEEKS BEFORE AND THEY REPAIRED TWO OTHER RECALLS BUT WHEN WE CALLED THEM BACK SAID OURS WAS NOT INCLUDED.

08/05/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/04/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE BACKING OUT OF A PARKING SPOT AT 10 MPH, BOTH THE REAR DRIVER AND PASSENGER DOORS SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PARKED THE VEHICLE AND LOCKED THE DOORS PROPERLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 64,000. *TR

08/05/2016
Components: STRUCTURE
Incident Date: 06/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

I WANT A REFUND FOR REPLACING MY LATCH ON MY FUSION TWO MONTHS AGO. IT CAME OPEN WHILE DRIVING AND NOW I SEE A RECALL FOR THE EXACT SAME ISSUE, BUT MY FUSION IS NOT ON THE LIST. I HAD IT DONE AT FORD OF EL CAJON. 2013 FORD FUSION 4D 2WD SE I CONTACTED FORD AND AM ATTACHING THEIR RESPONSE.

08/04/2016
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WE HAVE A 2013 FORD FUSION AND WHILE DRIVING CAR MAKING A RIGHT TURN THE PASSENGER REAR DOOR FLEW OPEN LUCKILY OUR CHILD WAS SITTING AWAY FROM THE DOOR AND WE WERE ON OUR DRIVEWAY TURNING ON A SMALL HIGHWAY. THE DOOR LATCH IS NOT ALLOWING DOOR TO STAY SHUT. UPON RESEARCH WE FOUND THERE IS A RECALL ON DOOR LATCH OF 2013 FORD FUSION MANUFACTURED AT HERMOSILLO PLANT AND DURING CERTAIN DATES IN 2012. WE TAPED OUR DOOR SHUT AND WENT TO DEALERSHIP THEY STATED THAT OUR VEHICLE IS NOT PART OF THIS RECALL. I INFORMED THEM THAT OUR CAR WAS MANUFACTURED IN HERMOSILLO PLANT IN 2013 AND IT FITS THE RECALL DESCRIPTION. HOWEVER THEY WOULD NOT PAY FOR IT EVEN THOUGH IT IS A RECALL. THEY WANT US TO PUT UP THE 400.00 TO PAY FOR IT WHEN THEIR COMPANY HAS A RECALL ON DOOR LATCHES. WE HAD ANOTHER ISSUE WITH THE COOLANT AND AGAIN THEY HAD A RECALL ON THE COOLANT SYSTEM AS WELL BUT OUR CAR IS NOT PART OF THE RECALL ALTHOUGH AGAIN IT FIT THE RECALL DESCRIPTION TO A T. WE PAID TO HAVE THAT FIXED BUT THIS IS RIDICULOUS THAT WE HAVE TO PAY OUT OF OUR OWN POCKET ON A RECALL THE COMPANY SHOULD BE RESPONSIBLE FOR FIXING. WE DON'T HAVE 400.00 TO FORK OUT AND WE NEED IT FIXED AS WE HAVE 3 CHILDREN THAT WE TAKE TO SCHOOL EVERYDAY AND WE ARE STRUGGLING TO FIND OUT WHERE WE CAN GET THE MONEY TO FIX THIS PROBLEM WHEN WE FEEL IT SHOULD BE FORD TO FIX IT.

08/04/2016
Components: STRUCTURE
Incident Date: 08/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU3DR******
Summary

FRONT PASSENGER DOOR FAILED. WAS WORKING FINE. THEN GOT OUT OF CAR AND SHUT DOOR. DOOR WOULD NOT LATCH. WOULD BANG AGAINST FRAME AND NOT LATCH. HAD TO DRIVE TO DEALER WITH PASSENGER HOLDING DOOR SHUT. DEALER IS CLAIMING THIS IS NOT A RECALL ISSUE, YET FORD JUST ISSUED A RECALL ON THIS EXACT ISSUE TODAY ON SEVERAL OTHER MODELS.

08/02/2016
Components: STEERING
Incident Date: 09/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO TURN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

08/02/2016
Components: POWER TRAIN
Incident Date: 08/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

I PUT MY VEHICLE IN PARK AND IT KEPT GOING DUE TO THE SHIFT LINKAGE BREAKING, IT REMAINED IN DRIVE THIS IS EXTREMELY UNSAFE AND SHOULD NOT BE HAPPENING TO A 3 YEAR OLD CAR WITH 88K ON IT. AFTER DOING SOME RESEARCH I DISCOVERED THIS QUITE COMMON AMONG THE NEWER FUSION'S, FOCUS'S AND OTHER FORD PRODUCTS...UPDATED 01/04/17 *BF THE CONSUMER STATED THE FAILURE WAS CAUSED BY THE PLASTIC BUSHING THAT HELD THE SHIFTER CABLE ONTO THE TRANSMISSION LINKAGE, WHICH CRACKED DUE TO DRY ROTTING. THIS MEANT EVEN THOUGH THE LEVER WAS SHIFTED INTO PARK, IT WAS NO LONGER ATTACHED TO THE TRANSMISSION. THEREFORE, THE VEHICLE WAS STILL IN PARK. THE VEHICLE WAS REPAIRED BY REPLACING THE ENTIRE SHIFTER CABLE. UPDATED 08/03/2017*JS

07/29/2016
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 07/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE, THE POWER STEERING ASSIST BECAME DIFFICULT TO OPERATE. THE STEERING WHEEL SUDDENLY BEGAN TO VIBRATE AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE INSTRUMENT PANEL ALSO INDICATED MANY OTHER WARNING LIGHTS AND FUNCTIONS WERE BEING ACTIVATED THAT WERE NOT IN USE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC AND DEALER. BOTH STATED THAT THE POWER ASSIST FAILED AND THERE WAS ALSO AN ELECTRICAL FAILURE. THE CONTACT WAS UNABLE TO RECALL THE ACTUAL ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

07/28/2016
Components: STRUCTURE,SEATS
Incident Date: 07/27/2016
Crash: No
Fire: No
Summary

THE 3RD DOOR LATCH ON OUR 2013 FORD FUSION BROKE WHILE IN MOTION ON A CITY STREET WHILE MY CHILDREN WERE IN THE CAR. THE DOOR OPENED AND WAS NOT ABLE TO CLOSE. THIS ORIGINALLY HAPPENED TO OUR REAR LEFT SIDE DOOR BEFORE FORD HAD RECALLED THE PART. AS MY HUSBAND TURNED LEFT ON A CITY STREET THE DOOR OPENED. MY TODDLER WAS IN HER CAR SEAT NEXT TO THE DOOR AND MY 8 YEAR OLD SON HAD TO HOLD THE DOOR SHUT TILL HE COULD PULL OVER. THE CAR WAS JUST BARELY OUT OF WARRANTY MILEAGE, BUT ONLY 18 MONTHS. IT WAS NOT RECALLED AT THAT TIME. NEXT WAS OUR LEFT FRONT PASSENGER DOOR. MY HUSBAND WAS DRIVING A COWORKER HOME WHEN THE DOOR LATCH BROKE. HE WAS IN THE TOWN HE WORKS IN AND HAD TO LEAVE IT AT THEIR FORD DEALERSHIP, DUE TO THE FACT THAT DRIVING IT OVER AN HOUR TO THE DEALERSHIP WE PURCHASED IT AT WAS UNSAFE AND IMPOSSIBLE. THEY HAD TO KEEP OUR CAR FOR OVER A MONTH TO GET THE PART TO FIX IT. DURING THAT TIME PERIOD OUR CAR SAT WITH THE DOOR TAPED SHUT ON THEIR LOT. WE EXPECTED THAT DURING THAT MONTH THEY WOULD HAVE FIXED ALL THE DOORS ACCORDING TO THE RECALL, HOWEVER THAT WAS NOT DONE. WHY ARE THESE CARS BEING SENT BACK ON THE STREET WITH UNSAFE PARTS? ARE WE WAITING FOR CHILDREN TO FALL OUT AND DIE ON THE STREETS? FORD NEEDS TO BE HELD RESPONSIBLE FOR NOT FIXING THE PARTS IN ORDER OF THEIR RECALL WHILE THEY HAVE THE VEHICLE. WHO HAS TIME TO GO BACK AND FORTH TO THE DEALERSHIP, DEAL WITH GETTING A RENTAL CAR AND WAITING FOR A FEW PARTS AT A TIME TO COME IN AND FIX IT. HAVING FOUR YOUNG CHILDREN I AM TERRIFIED TO GET THIS VEHICLE BACK! THE CAR HAS BEEN BACK TWICE FOR THE SEAT BACK REPLACEMENT AS WELL. THE BRACKETS ARE NOT SAFE AND GIVE OUT WHILE DURING. FORD TOLD US TODAY WE NOW NEED TO GET NEW PARTS ON ALL THE DOORS. WHY DID THEY FIXING IT WITH DEFECTIVE PARTS? WHY ARE THEY SENDING THESE CARS BACK ON THE STREET WHEN THEY ARE NOT PROPERLY FIXED GIVING A FALSE SENSE OF SECURITY?

07/26/2016
Components: STRUCTURE
Incident Date: 04/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR6DR******
Summary

MY FORD FUSION BEGAN TO HAVE EXTREME MOLD IN IT AFTER ONLY BEING JUST OVER 2 AND A HALF YEARS OLD. WE HAVE HAD THE CABIN FILTER REPLACED, INTERIOR DETAILED, AND MOST RECENTLY, THE DEALERSHIP HAS HAD THE AC EVAPORATOR FLUSHED (1 MONTH AGO). THE CAR CONTINUES TO HAVE A RANCID SMELL OF MOLD. THE MOLD IS SO BAD THAT MY WIFE AND I HAVE HAD CO-WORKERS COMPLAIN ABOUT MOLD IN OUR OFFICES WHEN WE HAVE DRIVEN THE CAR TO WORK. THE MOLD HAS ALSO MADE EACH OF US SICK TO OUR STOMACH WHEN WE HAVE HAD TO DRIVE THE CAR. I HAVE EXPLAINED TO FORD THAT MY WIFE IS PREGNANT AND DUE TO HAVE A NEW CHILD BUT FORD'S ONLY RESOLUTION WAS TO HAVE THE CARPET REMOVED AND THEN THE CABIN FILTER REPLACED (AGAIN) AND THE INTERIOR DETAILED (AGAIN). THIS RESOLUTION IS VERY UNLIKELY TO REMOVE THE MOLD AND WILL DEFINITELY HAVE SOME TRACES OF MOLD LEFT REGARDLESS OF WHAT THEY DO. I HAVE ASKED FORD TO PROVIDE A RESOLUTION THAT WILL NOT INVOLVE HAVING MY WIFE AND FUTURE CHILD IN A VEHICLE THAT HAS MOLD IN IT BUT THEY DID NOT PROVIDE ONE. THEY ALSO REFUSED MY REQUEST FOR A BUYBACK. THIS MOLD IS AN EXTREME SAFETY CONCERN. THE CAR IS CURRENTLY AT 40,000 MILES, HOWEVER, WE HAVE HAD A WINDOW REPLACED AT 17,236 MILES AND ALSO EXPRESSED CONCERNS THAT MOISTURE WAS BUILDING IN THE FRONT WINDOW AT 29,391 MILES. I AM CONCERNED ABOUT THE HEALTH AND SAFETY OF MY FAMILY IF THEY ARE EXPOSED TO THIS VEHICLE.

07/25/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THE REAR PASSENGER DOOR FAILED TO LATCH AND LOCK. THE CONTACT HAD TO USE A ROPE IN ORDER TO HOLD THE DOOR INTO POSITION. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO DIAGNOSED THAT REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

07/25/2016
Components: ENGINE
Incident Date: 07/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I NEED TO GET MY ENGINE COOLANT TEMPERATURE SENSOR, COOLANT BYPASS VALVE, AND CONNECTORS REPLACED DUE TO OVERHEATING. I FEEL THIS MATCHES THE DEC 2012 RECALL OF OVERHEATING. HAROLD ZEIGLER FORD IS TRYING TO CHARGE ME $765 FOR THIS REPAIR IN WHICH I FEEL MATCHES THE RECALL.

07/13/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. UPDATED 09/29/16*LJ THE CONSUMER STATED ALL 3 REMAINING DOORS HAVE THE DEFECT. *JS

07/11/2016
Components: STRUCTURE
Incident Date: 07/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU4DR******
Summary

WE HAVE OWNED OUR 2013 FORD FUSION FOR LESS THAN THREE YEARS. WHILE DRIVING, WE MADE A LEFT HAND TURN AND THE FRONT PASSENGER SIDE DOOR FLEW OPEN, EVEN THOUGH IT WAS PROPERLY CLOSED AND LOCKED. THE PASSENGER REACHED OUT TO CLOSE THE DOOR WHILE THE DRIVER SLOWED DOWN. THE DOOR THEN WOULD NOT STAY CLOSED. WE RESEARCHED AND FOUND MORE THAN 500,000 FORD VEHICLES, INCLUDING 2013 FORD FUSIONS, WERE SUBJECT TO RECALL DUE TO FAULTY DOOR LATCHES. WE CONTACTED OUR DEALERSHIP AND FORD DIRECTLY, BUT WE WERE TOLD OUR VIN IS NOT INCLUDED IN THE RECALL. WE PAID NEARLY $500 TO HAVE THE FAULTY LATCH REPLACED, AND WE NOW FEAR FOR OUR SAFETY, NOT KNOWING IF THE OTHER THREE DOOR LATCHES WILL FAIL AS WELL. WE ARE REQUESTING THE RECALL BE EXPANDED TO INCLUDE OUR VEHICLE. WE WOULD LIKE TO BE REIMBURSED FOR THE COST WE HAVE INCURRED, AND WE WOULD LIKE THE REMAINING THREE DOOR LATCHES REPLACED AS WELL.

07/06/2016
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 07/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WHILE STILL AT THE DEALER. THE TECHNICIAN STATED THAT THE FUEL GAUGE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/27/16*LJ *JS

07/06/2016
Components: STRUCTURE
Incident Date: 07/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

PASSENGER SIDE DOOR WILL NOT LOCK, CAME OPEN WHILE TURNING A CORNER AND WOULD NOT LOCK MANUALLY OR WITH KEY FOB

06/30/2016
Components: UNKNOWN OR OTHER
Incident Date: 06/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU8DR******
Summary

REAR RIGHT DOOR LATCH WILL NOT LATCH. DOOR REMAINS IN OPEN POSITION. UNSAFE TO DRIVE AS DOOR CAN FLY OPEN.

06/29/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT AND REAR PASSENGER SIDE DOORS OPENED WITHOUT WARNING. THE FAILURE RECURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000.

06/29/2016
Components: ENGINE
Incident Date: 06/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE ENGINE OVERHEATING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 69,000.

06/28/2016
Components: ENGINE AND ENGINE COOLING
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

LETTER FROM SENATOR MURPHY ON BEHALF OF A CONSTITUENT RE PURCHASING A 2013 USED FORD FUSION. AFTER BUYING IT, SHE READ AN ARTICLE ONLINE REGARDING A RECALL ON THE COOLANT BYPASS VALVE FOR 2012 & 2013 FORD FUSION MODELS. HER VEHICLE WAS NOT MENTIONED. *SD UPDATED 10/19/16.*JB

06/27/2016
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 06/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHRXDR******
Summary

THERE IS CURRENTLY A RECALL FOR THE 2013 FUSION VEHICLES BUILT AT HERMOSILLO ASSEMBLY PLANT FOR ALL 4 DOOR LATCHES. FORD CLAIMS MY FUSION DOES NOT FALL UNDER THE RECALL. BUT MY 18 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY WITH MY 12 YR OLD SON SITTING IN THE BACK SEAT PASSENGER SIDE WHEN THE DOOR CAME OPEN BY ITSELF WHILE THE CAR WAS IN MOTION DOING 60 MPH AND NOW THE DOOR WILL NOT CLOSE. WE HAD A MECHANIC LOOK AT IT AND SAYS IT IS A FAULTY DOOR LATCH. I NOW HAVE TO PAY $202 TO BUY THE PART TO FIX ONE DOOR. THE RECALL SAYS IT CAN HAPPEN TO ALL FOUR DOORS. THIS RECALL NEEDS TO BE EXPANDED TO ALL 2013 FUSIONS. THERE IS OBVIOUSLY A HUGE SAFETY ISSUE.

06/25/2016
Components: SEAT BELTS
Incident Date: 11/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

REAR SEAT BECAME LOCKED WITH FOLDING SEAT IN LAY DOWN POSITION. UNABLE TO UNLOCKS EAT BELT OR RAISE SEAT.

06/22/2016
Components: POWER TRAIN
Incident Date: 05/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H95DR******
Summary

THE CAR HAS A HARSH SHIFT FOR 2/3. THE SHIFT IS SO HARSH AT TIMES THAT IT WILL JERK YOUR HEAD BACK. IT WILL ALSO AT TIMES DRAG FROM THE 2/3 SHIFT THEN JERK YOU. THIS HAPPENS ON CITY STREETS ON THE HIGHWAY IF IN TRAFFIC AND IT ALWAYS HAPPENS AFTER THE CAR HAS BEEN SITTING FOR ANY AMOUNT OF TIME. THE CAR HAS BEEN TO THE DEALERSHIP FOUR TIMES FOR THIS PROBLEM AND THEY TELL ME IT IS NORMAL. I SPOKE WITH FORD TODAY 6.23.16 AND THEY HAVE ESCALATED THE MATTER WITH THE DEALERSHIP.

06/21/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/19/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED. AS A RESULT, THE DOOR FAILED TO CLOSE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

06/20/2016
Components: WHEELS
Incident Date: 06/09/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT THE DEALER FOR ROUTINE MAINTENANCE, THE VEHICLE WAS DIAGNOSED WITH SWOLLEN LUG NUTS. THE FAILURE COULD CAUSE SEPARATION OF THE ENTIRE WHEEL FROM THE VEHICLE AND RESULT IN DAMAGE TO THE VEHICLE OR A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 62,500.

06/18/2016
Components: SEAT BELTS
Incident Date: 05/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

SEAT BELT JAMMED MULTIPLE TIMES WHILE MY GRANDSON WAS BUCKLED IN. THE DEALERSHIP ATTEMPTED TO REPAIR IT AND CAUSED THE SEAT TO REMAIN JAMMED IN THE DOWN POSITION. THE SEAT NO LONGER GOES UP LEAVING ONE WORKING SEAT BELT IN THE BACK SEAT. THE VEHICLE WAS STATIONARY.

06/17/2016
Components: POWER TRAIN,ENGINE
Incident Date: 06/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE VEHICLE STALLED, OVERHEATED, AND THE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON SOME OCCASIONS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 40,000.

06/10/2016
Components: STEERING
Incident Date: 06/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE HIT A BUMP IN THE ROAD. THE MANUAL STEERING WAS ACTIVATED AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,507.

06/06/2016
Components: WHEELS
Incident Date: 05/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

I TOOK MY 2013 FORD FUSION IN FOR THE REGULAR SERVICE AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. AFTER SERVICE WAS COMPLETED (OIL CHANGE AND TIRE ROTATION), I WAS NOTIFIED THAT EACH WHEEL HAS "SWOLLEN LUG NUTS;" ALL LUG NUTS WERE SWOLLEN. FROM WHAT I UNDERSTAND, THIS MEANS THAT MY LUG NUTS NO LONGER FIT TO THE SAME SIZE AS CONDITIONED BY THE ORIGINAL MANUFACTURER. YESTERDAY, I TOOK MY VEHICLE IN TO RECEIVE A TIRE PATCH AND ALIGNMENT. THE IMAGES PROVIDED SHOW THE CONDITION OF THE LUG NUTS AFTER THE TIRE WAS PATCHED AND VEHICLE WAS ALIGNED. THIS SWOLLEN LUG NUT IS A SERIOUS ISSUE AND DESERVES YOUR IMMEDIATE ATTENTION. THANK YOU. *TR

05/31/2016
Components: STRUCTURE
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU5DR******
Summary

LATCH ON REAR PASSENGER DOOR STOPPED WORKING AND DOOR SWUNG OPEN WHILE VEHICLE WAS IN MOVEMENT. DOOR WILL NO LONGER STAY CLOSED.

05/30/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/03/2016
Crash: No
Fire: No
Vehicle Identification Number: SFA6POHR2DR******
Summary

MY CAR IS STALLING WHEN I PULL OUT INTO TRAFFIC. THIS PROBLEM HAS BEEN GOING ON FOR 3 MONTHS. I HAVE HAD IT TO THE FORD DEALER AND GET THE SAME ANSWER EVERYONE ELSE SEEMS TO BE GETTING" WE DON'T KNOW IF WE CAN'T GET THE CAR TO DO IT BECAUSE THERE IS NO CHECK ENGINE LIGHT. I EVEN TOOK IT TO A CHEVROLET DEALER TO SEE IF THEY COULD FIGURE IT OUT BUT SAME THING BUT I DIDN'T EXPECT THEM TO FIX IT WAS JUST HOPEFUL. I EXPECT FORD TO BE ABLE TO TELL ME WHAT IS WRONG NOT GUESS WORK THAT GETS A BIT EXPENSIVE. FORD HAS BEEN NOTHING SHORT OF RUDE AND UNCONCERNED. EVEN THOUGH THEY HAVE BEEN HAVING THIS ISSUE FOR YEARS FROM WHAT I HAVE SEEN ON LINE. ECO-BOAST ESPECIALLY. A RECALL OR JUST FIGURE IT OUT AND I WILL PAY TO FIX IT. MY CAR IS NOT SAFE TO DRIVE. I HAVE A TEENAGE SON WHO DRIVES HE HAS HIS OWN CAR BUT FOR LONG TRIPS I PREFER HE DRIVE MY CAR WITH ALL THE SAFETY FEATURES, BUT NOW I WOULD NOT DARE LET HIM DRIVE IT. HE HAS A 2004 FORD TAURUS THAT IS SAFER FOR HIM TO DRIVE THEN MY CAR.

05/16/2016
Components: EXTERIOR LIGHTING
Incident Date: 03/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN ACTIVATING BOTH THE LEFT AND RIGHT TURN SIGNALS, THE SIGNALS FAILED TO REMAIN ACTIVE UNTIL SWITCHING LANES. THE SIGNALS TURNED ON INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ....UPDATED 07/05/16 *BF THE CONSUMER STATED THE TURN SIGNALS WOULD INTERMITTENTLY TURN OFF AFTER 3 OR 4 FLASHES BEFORE THE TURN WAS COMPLETE OR A LANE CHANGE. THE DEALER FIXED THE ISSUE ON 05/16/16.*JB

05/04/2016
Components: VISIBILITY/WIPER
Incident Date: 03/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 2FMDK3JC3DB******
Summary

THE WINDSHIELD WIPER MOTORS AND MOUNTS BECAME LOOSE AFTER ONLY 30,000 MILES AND NOW THE WIPERS SKIP AND DO NOT CLEAR THE WINDSHIELD OFF WHEN IT IS RAINING. THIS HAPPENS WHETHER THE CAR IS MOVING OR NOT. I CHANGED WIPERS 4 TIMES UNTIL I TOOK IT TO A BODY SHOP WHERE THEY DETERMINED THE CAUSE. WHENEVER IT RAINS, I HAVE SEVERELY LIMITED VISIBILITY. I CANNOT GET IT FIXED BECAUSE IT COSTS TOO MUCH.

05/04/2016
Components: POWER TRAIN
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT A STOP LIGHT, THE VEHICLE SHUT OFF. WHEN THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL, THE VEHICLE MOVED BACKWARDS. THE "RUN POWER ACTIVE" LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER A COUPLE OF MINUTES. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER SHE REFUELED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VAPOR MANAGEMENT VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 39,295.

05/02/2016
Components: ENGINE
Incident Date: 04/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED ANTIFREEZE ON THE GROUND. THE DEALER DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

04/29/2016
Components: STEERING
Incident Date: 04/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

I WAS DRIVING TO CHURCH ON APRIL 28, 2016 AND A WARNING THAT SAID "POWER STEERING ASSIST FAULT." I'VE HAD MY VEHICLE FOR OVER 1YR AND HAVE NEVER EXPERIENCED THIS WARING OCCRRING.

04/24/2016
Components: STRUCTURE
Incident Date: 04/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

REAR DRIVERS SIDE DOOR WILL NOT LATCH, REMAINS OPEN. OCCURRED AFTER SIMPLY OPENING DOOR, VEHICLE WAS AT A COMPLETE STOP. RECALL ALREADY IN PLACE FOR THIS YEAR/MAKE/MODEL HOWEVER ONLY FOR VEHICLES WITH STICKER OF 5/2013 OR PRIOR, MINE SHOWS 6/2013. BELIEVE RECALL NEEDS TO BE ADJUSTED.

04/21/2016
Components: STRUCTURE
Incident Date: 04/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU3DR******
Summary

MY 2013 FORD FUSION FRONT PASSENGER DOOR LATCH AND CABLE FAILED. I WAS UNABLE TO CLOSE MY DOOR. AT THE TIME I WAS PARKED ON A CITY STREET . LUCKILY I WAS NOT MOVING LIKE OTHER 2013 FORD FUSION OWNERS EXPERIENCED. FORD DID NOT INCLUDE MY VEHICLE IN RECALL 15S16 OR NHTSA 15V246000, EVEN THOUGH I ENCOUNTERED THE SAME SAFETY ISSUE. I IMMEDIATELY REPAIRED THE LATCH AND CABLE AT THE LOCAL FORD DEALER, INVOICE#C54181.

04/18/2016
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 01/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/13/2016
Components: STEERING
Incident Date: 04/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

POWER STEERING ASSIST FAULT COMES IN MAKING IT HARD TO TURN VEHICLE. FORD SAYS NO RECALL FOR MY VEHICLE.

04/12/2016
Components: STEERING
Incident Date: 04/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOSS OF POWER STEERING. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION; HOWEVER, THERE WAS A PERMANENT LOSS OF POWER STEERING AND THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,500.

04/11/2016
Components: ELECTRICAL SYSTEM
Incident Date: 04/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAP0HR0DR2******
Summary

WE PURCHASED THE CAR THIS PAST SATURDAY AND ON SUNDAY, THE PASSENGER DOOR AJAR LIGHT CAME ON. THE CAR CANNOT BE COMPLETELY LOCKED DUE TO THE SENSOR 'THINKING' THAT THE FRONT PASSENGER DOOR IS NOT SHUT,WHEN IN FACT IT IS. ALSO THE ALARM GOES OFF WHEN WE TRY TO REMOTELY LOCK THE CAR.

04/11/2016
Components: STRUCTURE
Incident Date: 04/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

I WAS DRIVING AT APPROXIMATELY 70 MPH ON I-40 MOVING WEST FROM NASHVILLE IN DICKSON, TN WHEN MY HOOD RELEASED. THE HOOD SLAPPED MY WINDSHIELD SHATTERING IT AND SENDING PIECES OF GLASS AT ME. I WAS ABLE TO PULL OFF ON THE MEDIAN AND CALL THE STATE TROOPERS. THERE WAS NOTHING THAT I COULD FIND THAT WOULD HAVE CAUSED THE HOOD TO RELEASE AS THERE IS AN INITIAL "HOOD RELEASE" AND THEN A SAFETY LEVER THAT HAVE TO BOTH HAVE ACTION BEFORE THE HOOD CAN EVEN GO UP.

04/08/2016
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 04/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

THE AIR CONDITIONING COMPRESSOR CLUTCH FELL OFF THE VEHICLE WHILE DRIVING. THE BOLT RETAINING THE CLUTCH ASSEMBLY SHEARED OFF RESULTING IN THE CLUTCH ASSEMBLY SEPARATING FROM THE COMPRESSOR PULLEY.

04/06/2016
Components: STEERING
Incident Date: 04/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA7BR******
Summary

I HAVE LOST POWER STEERING ON SEVERAL OCCASIONS AND RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGES. AT FIRST, I WAS ABLE TO RESET MY POWER STEERING BY TURNING THE CAR OFF AND BACK ON. NOW , I HAVE COMPLETELY LOST MY POWER STEERING. NOW THE POWER WILL GO OFF AND STAY OFF WHILE DRIVING. FORD MOTOR HAS RECALLED THE 2011 FORD FUSIONS WITH THE 3.5 L ENGINE BUT INSIST THE 2.5 L DO NOT HAVE THE SAME PROBLEM. I THINK THEY ARE WRONG AND SHOULD HAVE TO FIXED MY CAR FOR SAFETY REASONS. TO MAKE MATTERS WORSE, MY FORD DEALERSHIP CAN'T EVEN LOOK AT MY CAR UNTIL ONE WEEK WHICH ONLY FORCES DRIVERS TO DRIVE CARS THAT ARE UNSAFE.

04/03/2016
Components: WHEELS
Incident Date: 03/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

DAMAGED LUG NUTS: ALL WHEEL REMOVALS/TIRE ROTATIONS WERE PREVIOUSLY DONE BY AUTHORIZED FORD DEALERSHIPS. REPORT OF LOSE LUG NUT SITUATION WAS MADE BY OWNER DURING SCHEDULED MAINTENANCE BUT WAS DISMISSED BY ONE AUTHORIZED FORD DEALER AND SUBSEQUENTLY CONFIRMED AND REPAIRED DURING SCHEDULED MAINTENANCE BY ANOTHER AUTHORIZED FORD DEALER. AUTHORIZED FORD DEALER CONFIRMED DAMAGE AND REPLACED 3 DAMAGED LUG NUTS. SUSPECT EITHER (1) DEFECTIVE MATERIAL OR (2) QUALITY OF SERVICE. DAMAGED LUG NUTS COULD IMPACT SAFETY DURING OPERATION (IF WHEEL SEPARATES FROM MOVING VEHICLE) OR MAINTENANCE (IF OWNER HAS TO CHANGE TIRE ALONG BUSY HIGHWAY). AS OF THE DATE OF THE ALLEGED CORRECTION, THE VEHICLE IS STILL UNDER MANUFACTURER'S WARRANTY, HAS BEEN IN SERVICE LESS THAN 36 MONTHS, AND HAS LESS THAN 36,000 MILES ON ODOMETER.

03/30/2016
Components: POWER TRAIN
Incident Date: 12/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION EXHIBITED EXTREME HESITATION. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ISSUE WAS A NORMAL CHARACTERISTIC OF THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,324.

03/29/2016
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 12/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH AND RELEASING THE ACCELERATOR PEDAL, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,757.

03/21/2016
Components: STEERING
Incident Date: 01/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500.

03/20/2016
Components: POWER TRAIN,ENGINE
Incident Date: 02/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

YELLOW WRENCH LIGHT KEEP COMING ON WHILE DRIVING ONLY DOWN THE HIGHWAY AT 65 TO 70 MPH, IT ALSO INTERMITTENT THEREFORE THE DEALER CANNOT EVER FIND PROBLEM CODES. THE CODES ERASE WHEN YOU TURN OFF THE CAR. I LOSE HALF OF ENGINE POWER AND NO OTHER CONTROLS WORK SUCH AS CRUISE CONTROL AND MANUAL SHIFTING PADDLE SHIFTING. I WAS ALSO TOLD THAT IT WAS MY : "PCM" THAT IS GIVING ME THE TROUBLE. ALSO THE ELECTRIC FAN IS RUNNING AT FULL SPEED BLOWING OUT COLD AIR, PLUS THE SMELL OF BURNING PLASTIC. ALSO WHEN THE CAR IS STARTED AND RUNNING FOR ABOUT 7 TO 10 MINUTES, I TURN ON THE HEATER AT 73 DEGREES AND IT IS WARM. THEN AFTER TURNING ON THE HEATER AND NOW LEAVING FOR WORK, I ACCELERATE TO GET ONTO THE FREEWAY AND SOON NOTICED THAT THE HEATER IS NOW BLOWING COLD AIR AND I THEN TURN THE HEATER UP HIGHER TO 77 THEN THE SAME WARMTH COME OUT THEN THAT GOES AWAY TIL I TURN THE HEATER WAY UP TO 83 DEGREES. THIS HAS NEVER HAPPENED BEFORE, I HAD THE COOLANT AND OIL REPLACED AND IT IS STILL DOING THE SAME THING. I GET TWO WARNINGS SHOWING THE YELLOW WRENCH, "POWER REDUCED TO COOL DOWN ENGINE" AND "ENGINE OVERHEAT" THE SUNNYVALE FORD DEALER CHARGED ME $200.00 DOLLARS TO SEE WHAT WAS WRONG WITH MY CAR AND SAID THEY HAVE FOUND NOTHING. BUT THIS PROBLEM ONLY HAPPENS ON THE FREEWAY DRIVING AT 65 TO 75 MPH. OUR FREEWAYS SPEED LIMITS ARE HIGH ON INTERSTATES 5. I DO SEE OLDER FORD TEMPO'S GOING 80 MPH AND PASSING ME WHILE I CANNOT GO FASTER TO GET OUT OF THE WAY OF OTHERS. QUITE INSULTING TO ME WHILE I SPEND OUT OF POCKET AND FORD SAYS NOTHING AND I GET BACK A BROKEN CAR THAT WORKS SOMETIMES. THE EXTENDED WARRANTIES I PAY FOR DOES NOT COVER ANYTHING SO I'M PAYING FOR A CAR THAT IS SOON TO FAIL AND LEAVE ME STRANDED AT THE SAME TIME I HAVE TO PAY FOR IT. FORD CONTINUE TO SAY MY CAR IS RUNNING WELL AND RETURNING IT BACK TO ME WITH PROBLEMS UNFIXED

03/17/2016
Components: ELECTRICAL SYSTEM,SEATS
Incident Date: 03/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

THE ELECTRIC MOTOR ON THE FRONT PASSENGER SEAT STOPPED WORKING AND WITHOUT MANUAL CONTROLS THE SEAT CANNOT BE ADJUSTED.

03/11/2016
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 03/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V256000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ UPDATED 06/22/16.*JB

03/09/2016
Components: STEERING
Incident Date: 03/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT WAS CONCERNED THAT A FAILURE WOULD CAUSE THE VEHICLE TO BECOME IMPOSSIBLE TO STEER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

03/07/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

THE LATCH ON THE PASSENGER FRONT DOOR FAILED AND NO LONGER FUNCTIONS, JUST AS DESCRIBED IN RELEVANT RECALL. HOWEVER, ALTHOUGH MY MODEL YEAR IS PART OF RECALL, FOR SOME UNKNOWN REASON MY VIN IS EXCLUDED. FORD MUST FIX THIS PROBLEM BEFORE IT HAPPENS TO THE OTHER DOORS. I WAS TRYING TO ENTER FREEWAY WHEN THE FRONT PASSENGER DOOR FLEW OPEN. THIS VEHICLE IS A FAMILY CAR, AND I HAVE 3 MINOR CHILDREN WHO, I PREFER, ARE NOT PUT IN HARMS WAY AS A RESULT OF SOME MISPLACED ISSUE ON WHETHER MY VEHICLE IS INCLUDED IN THE RECALL OF THESE PARTS, WHICH ARE ALREADY WELL-ESTABLISHED AS DEFECTIVE.

03/06/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

2013 F USION 1.6 TURBO FUEL VAPOR PURGE VALVE WENT BAD AND FORD DEALER SAID IT WAS NOT COVERED , THE INTERNET SAYS THE 2013 AND ALL WAY BACK TO 2010, THIS CAR IS A BIG PROBLEM ALL OF THE RECALL I HAVE A PROBLEM WITH THIS, WHEN THE INTERNET SAYS THE VALVE SHOULD BE COVERED.

03/04/2016
Components: STEERING
Incident Date: 03/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

03/03/2016
Components: ENGINE
Incident Date: 03/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE GETTING AN OIL CHANGE ON THE VEHICLE, THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLES ENGINE HAD BEEN LEAKING FLUID. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

03/03/2016
Components: UNKNOWN OR OTHER
Incident Date: 03/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

DOOR LATCH BROKE. NO FOUL PLAY. DEALERSHIP SAYS ITS NOT PART OF THE RECALL.

03/01/2016
Components: ENGINE
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

TAKATA RECALL. CAR DIED THREE TIMES IN THE PAST 2 MONTHS WHILE I WAS DRIVING IT. THE FIRST 2 TIMES IN LESS THAN ONE MINUTE OF STARTING CAR AND PUTTING INTO GEAR. THE THIRD TIME WAS AFTER I HAD BEEN DRIVING FOR SOME TIME AND PULLED AWAY FROM BANK TELLER WINDOW. BROUGHT TO DEALER IN JANUARY FOR ANOTHER RECALL AND THEY COULDN'T FIND ANY INDICATION OF PROBLEM IN HISTORY FOR STALLING PROBLEM (THAT WAS AFTER FIRST TIME IT DIED). AM TAKING CAR IN FOR CAR LATCH RECALL AND WILL HAVE THEM CHECK AGAIN REGARDING THE SECOND AND THIRD INCIDENTS.

02/26/2016
Components: ENGINE
Incident Date: 02/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT BYPASS VALVE WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,900.

02/25/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/25/2016
Crash: No
Fire: No
Summary

MULTIPLE TIME MY CAR "SURGES" WHILE DRIVING. I'M AFRAID THAT THIS WILL CAUSE ME TO "SURGE" INTO TRAFFIC. OTHER TIMES WHILE DRIVING, THE FUSION JUST DIES.

02/22/2016
Components: ENGINE
Incident Date: 02/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

NUMEROUS PROBLEMS WITH THIS CAR BUT MOST RECENTLY AND THE MOST CONCERNING IS THE FREQUENT STALLING AT RANDOM TIMES . THE CAR WILL JUST GO DEAD . SOMETIMES A WARNING IN DISPLAY SAYS RUN ACTIVE POWER, SOMETIMES THE CHECK ENGINE LIGHT COMES ON . WHEN IT STALLS RANDOMLY IT LOSES POWER AND BUCKS A LITTLE THEN STALLS . WHEN DRIVING ON HIGHWAY THERE IS A TERRIBLE VIBRATION COMING FROM FRONT OF THE CAR AS THE STALLING PROBLEM GETS WORSE IT ALSO GOES INTO "LIMP MODE" ON HIGHWAY . THE CAR HAS BEEN SERVICED FOR MANY WEIRD PROBLEMS SUCH AS WHEN I WAS IN FLA IN DEC AND THE HEAT CAME ON FULL BLAST AND TEMPERATURE GAUGE SAID IT WAS MINUS 21 DEGREE'S . IT HAD PROBLEM WITH WIPERS , TURN SIGNALS AND HEADLIGHTS NOT WORKING. I CAN'T COUNT HOW MANY MODULES HAVE BEEN REPLACED. I LIVE IN THE MOUNTAINS AND IT IS VERY SCARY TO BE DRIVING AND NOT KNOW WHEN YOUR CAR WILL STALL . THE CAR IS AT DEALER YET AGAIN AND IT WAS VERY UNSETTLING TO DISCOVER THAT THE DEALERSHIP DIDN'T THINK IT WAS A BIG DEAL THAT YOUR NEARLY NEW VEHICLE IS STALLING FREQUENTLY . WHICH MADE MY GUT SAY THERE COULD BE SOME SORT OF COVER UP. BECAUSE YOU LITERALLY CAN NOT TRUST ANYONE ANY MORE . I COULD SEE A CLASS ACTION LAWSUIT IN THE MAKING. BUT WHILE GOVERNMENT STALLS AND STALLS PEOPLE ARE BEING KILLED IN THESE CARS . I HAVE ON VIDEO MY CAR STALLING . I TOLD MY FAMILY IF I DIE IN A CRASH TODAY CHECK MY PHONE FOR THE VIDEO'S OF CAR STALLING AND SUE THE HELL OUT OF FORD!!! UPDATED 10/19/2017*JS *BF...VIDEO AVAILABLE

02/20/2016
Components: ELECTRICAL SYSTEM,AIR BAGS,SEATS
Incident Date: 02/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR9DR******
Summary

THE AIR BAG LIGHT ON THE DASH CAME ON. I TOOK IT INTO THE FORD DEALERSHIP AND THEY CLAIMED THAT THE WIRING HARNESS UNDER THE SEAT WAS CRUSHED , SUPPOSEDLY BY AN EMPTY JELLY JAR THAT WAS UNDER NEATH THE SEAT ON THE DRIVERS SIDE. I HAVE THE JELLY JAR AND ITS NOT EVEN BROKEN . FORD CLAIMS ITS MY FAULT AND TO GET IN TOUCH WITHMY INSURANCE COMPANY WHICH I HAVE BUT SINCE THE LIGHT (AIRBAG ) LIGHT HAS COME ON, MY SEAT DOESN'T WORK DOES NOT MOVE BACK OR FORWARD AND THE LIGHT THAT TELLS IF IF THE SEAT BELT IS FASTENED DOESN'T WORK. I HAVEN'T HEARD BACK FROM MY INSURANCE COMPANY BUT IM WONDERING IF MORE FUSION OWNERS THAN JUST ME HAVE HAD THIS PROBLEM WITH THE WIRING HARNESS AND IF THE PROBLEM IS DUE TO THE LOCATION OF THE WIRING HARNESS RATHER THAN THE JELLY JAR WHICH IS UNBROKEN. I AM A 72 YEAR OLD WOMAN AND ALTHOUGH IM SLIGHTLY OVERWEIGHT , I CANNOT IMAGINE HOW MY WEIGHT AND THE JELLY JAR COULD DISABLE THE WHOLE CASE. IT DOESN'T LOOK CRUSHED BUT I'M TAKING IT TO MY MECHANIC TOMORROW AND HAVING HIM TAKE THE SEAT OUT AND LOOK AT THE WIRING HARNESS. THE VEHICLE WAS STATIONARY WHEN THE LIGHT CAME ON ABOUT A WEEK AGO.

02/12/2016
Components: STEERING
Incident Date: 02/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

02/01/2016
Components: ENGINE
Incident Date: 01/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

01/29/2016
Components: POWER TRAIN
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

THE TRANSMISSION IN THIS VEHICLE HAS A HARSH SHIFT FROM 2ND TO 3RD GEARS. FOR THE MOST PART ALL OTHER SHIFTS ARE SMOOTH. THE JERKY SHIFT HAPPENS ALL THE TIME, NOT JUST WHEN THE CAR IS COLD. I'M AFRAID THAT THIS IS CAUSING DAMAGE TO THE INTERIOR OF THE TRANSMISSION AND THAT ONE DAY IT WILL STOP WORKING ALTOGETHER.

01/27/2016
Components: STRUCTURE
Incident Date: 01/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (STRUCTURE:BODY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/26/2016
Components: AIR BAGS
Incident Date: 12/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

I HAD TAKEN MY VEHICLE TO THE DEALER 4 TIMES FOR REPAIR DUE TO THE AIR BAG LIGHT COMING ON WHILE DRIVING. EACH TIME THEY TOLD ME IT WAS FIXED AND THEN WOULD COME BACK ON WITHIN A FEW WEEKS. THEY ALSO TOLD ME ITS ONLY A LIGHT MALFUNCTION AND THE AIRBAG WOULD DEPLOY SO DON'T WORRY TOO MUCH. THEN I SAW NHTSA CAMPAIGN NUMBER: 14V597000 AND SAW THAT IT MAY NOT DEPLOY AND WAS VERY FRUSTRATED. I TOOK IT IN FOR THIS REPAIR IN MARCH 2015, AND AFTER BEING IN THE SHOP FOR OVER 3 WEEKS WITH THIS ISSUE THEY TOLD ME THAT IT SHOULD BE A PERMANENT FIX. WELL IT WAS NOT, AFTER A FEW MONTHS IT WOULD COME BACK ON EVERY ONCE IN A WHILE, BUT TURN OFF THE NEXT TIME YOU STARTED THE CAR. AROUND DECEMBER 2015 IT BEGAN TO STAY ON AND I FEEL LIKE I'M GOING AROUND IN A CIRCLE CONSTANTLY TRYING TO REPAIR A CRITICAL SAFETY DEVICE.

01/25/2016
Components: ENGINE AND ENGINE COOLING,ENGINE
Incident Date: 01/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

ENGINE RUNNING HOT ENGINE REDUCE POWER TO LOWER TEMPS. THIS VEHICLE IS ONE OF THE 2013 FORD FUSION 1.6 LITER ENGINE. VIN # [XXX] NHTSA RECALL # 12V551000 FORD RECALL # 12S41 THIS VIN # HAS THE EIGHTH LETTER "R" AS A SAFETY RECALL ISSUED BY FORD MOTOR COMPANY BY [XXX] ON NOVEMBER 30, 2012. MY VEHICLE WAS MANUFACTURED DURING THIS TIME OF THE EFFECTED VEHICLES. FORD IS DENYING MY CLAIM WITH THIS ENGINE THEY CLAIM MY VEHICLE LEFT THE MFG ON 12/17/2012. 17 DAYS AFTER THE RECALL WAS ANNOUNCED. BUT THEY CANNOT PRODUCE ANY DOCUMENTATION THAT MY VEHICLE WAS RECALLED AT THE MFG PRIOR TO SHIPPING TO THE DEALER AND THIS RECALL FIXED. ANY HELP OR SUGGESTIONS WOULD BE APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

01/21/2016
Components: STEERING
Incident Date: 12/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCE TRAC AND NO HILL ASSIST" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHERE IT WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

01/20/2016
Components: STRUCTURE
Incident Date: 08/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G77DR******
Summary

AUGUST 10, 2015 THE LATCH ON MY REAR PASSENGER SIDE DOOR RELEASED WHILE DRIVING AND WOULD NOT RE-LATCH. THIS WAS THE DOOR MY DAUGHTER'S CAR-SEAT WAS LOCATED (SHE WAS NOT IN THE CAR THE TIME). I ONLY OWNED MY VEHICLE FOR A FEW WEEKS PRIOR TO THIS HAPPENING. I WAS SOLD THIS FUSION WITH OPEN RECALLS BUT WAS NOT INFORMED OF THIS. I CALLED BOTH THE DEALERSHIP AND FORD- NONE OF WHICH WHERE HELPFUL. I WAS TOLD BY ONE DEALER MY CAR WAS FIXED AND IT WASN'T BE ANOTHER. I STILL DO NOT KNOW FOR SURE AND HAVE NO TRUST IN MY LOCAL DEALERS AT THIS POINT. I HAVE ASKED NUMEROUS TIMES TO TRADE MY CAR IN BUT THEY ARE ONLY WILLING TO GIVE ME A FRACTION OF WHAT I PAID, LEAVING ME UPSIDE DOWN AND UNABLE TO AFFORD ANOTHER CAR.

01/19/2016
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

PURCHASED VEHICLE NEW IN FEB 2013. HAS SHUT DOWN 4 TIMES WHILE IN MOTION. 3 WERE IN TOWN AT SLOW SPEEDS FIRST TIME WAS AROUND SUMMERTIME THE FIRST OR SECOND YEAR, BUT THE LAST WAS 12/24/2015 ON THE INTERSTATE RUNNING A STEADY 75 MPH IN THE INSIDE LANE IN VERY HEAVY TRAFFIC. ONLY BY THE GRACE OF GOD WAS I ABLE TO MANEUVER IT TO THE SHOULDER WITHOUT GETTING RUN OVER! EACH TIME THE DASH GOES BLACK AND ENGINE (AND POWER STEERING/BRAKES) SHUTS OF. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE SHUT DOWN. ONLY THING STILL WORKING WAS THE RADIO. (IT NORMALLY PLAYS UNTIL YOU OPEN THE DOOR ANYWAY) EACH TIME IT STARTED RIGHT UP AFTER STOPPING. HAS BEEN IN FOR REPAIR 3 TIMES. NO FAULT CODES PRESENT AND SERVICE TECH "COULD NOT REPLICATE THE PROBLEM", SO NOTHING HAS BEEN DONE, OTHER THAN THE NUMEROUS RECALLS THAT HAVE BEEN ISSUED. I NO LONGER FEEL SAFE IN THIS CAR!!! I HAVE CONTACTED FORD CUSTOMER SATISFACTION CENTER AND REGISTERED A COMPLAINT WITH THEM.THEIR RESPONSE WAS TO TAKE IT TO ANOTHER FORD DEALER FOR A SECOND OPINION. THAT IS VERY INCONVENIENT DUE TO THE NEXT DEALER BEING 2 HOURS AWAY AND THEY WOULD NEED TO KEEP THE CAR FOR A DAY OR TWO TO TRY TO "REPLICATE THE PROBLEM". IT IS VERY SPORADIC. IT COULD BE SIX MONTHS BEFORE IT DOES IT AGAIN. A VERY DISSATISFIED CUSTOMER!!!

01/13/2016
Components: AIR BAGS
Incident Date: 12/14/2015
Crash: Yes
Fire: Yes
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND WAS HIT IN THE REAR BY A CAR GOING VERY FAST. I HIT A CAR IN FRONT OF ME AND MY AIR BAG DEPLOYED. A FEW SECONDS LATER MY AIR BAG BURST INTO FLAMES. I USED MY WATER BOTTLE TO PUT OUT THE FIRE. I WAS DAZED AND HURT AND IF I WAS UNCONSCIOUS RESULTS WOULD HAVE BEEN EXTREME.

01/10/2016
Components: STEERING
Incident Date: 01/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

WHILE REVERSING THE 2013 FUSION OUT OF THE DRIVEWAY, THERE WAS A WARNING DISPLAY ON THE SCREEN "STEERING WHEEL FAULT, SERVICE REQUIRED". I HAVE NEVER SEEN THAT WARNING BEFORE IN THE THREE YEARS OF OWNING THE CAR. I PROCEEDED TO BACK OUT OF THE DRIVEWAY BUT WHEN I STARTED TO TURN THE STEERING WHEEL TO EXIT, I COULD NOT DO IT AS THE STEERING WAS VERY STIFF. I TRIED TO PULL IT BUT IT WOULDN'T MOVE. THE CAR WAS STILL ON AT THIS POINT AND THE ONLY THING I COULD DO WAS TO EITHER REVERSE THE CAR OR PUT INTO D AND DRIVE IT FORWARD TO PARK IT AGAIN, WHICH IS WHAT I DID. THAT WAS CERTAINLY A SCARY EXPERIENCE - NOT HAVING CONTROL OF THE STEERING - BUT FORTUNATELY IT HAPPENED WHEN THE CAR WAS NOT IN MOTION AND NOT ON PUBLIC ROADS. WHAT CONCERNS ME IS WHAT IF SOMETHING WERE TO HAPPEN WHILE DRIVING AROUND THE CITY OR, WORSE YET, THE FREEWAY. I HOPE THIS IS ADDRESSED AND A RECALL IS ISSUED SO WHATEVER THE PROBLEM IS FIXED.

01/08/2016
Components: UNKNOWN OR OTHER
Incident Date: 05/10/2015
Crash: No
Fire: No
Summary

IN THE TRUNK OF THE CAR, THE SHEET METAL THAT IS ON THE TOP OF THE TRUNK, IT HAS VERY SHARP EDGES.. WHILE LOADING TRUNK, MY HAND/FINGER WAS CUT ON THE SHARP EDGE. CONTACT LOCAL FORD DEALER, THE BODY SHOP THERE AGREED THAT IT WAS SHARP AND IT WAS PROBABLY A MANUFACTURER ISSUE, BUT THEY SAID THAT FORD WOULD HAVE TO MAKE A PIECE OF PLASTIC TO PUT IN THE RAZOR SHARP HOLES. I DID SEND IN A COMPLAINT TO FORD CUSTOMER SERVICE, BUT HAVE HEARD NOTHING FROM THEM.

01/08/2016
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/18/2015
Crash: No
Fire: No
Summary

I HAVE BEEN HAVING ISSUES WITH THE CAR DYING WHILE ACCELERATING FROM STOPS. TOOK TO LOCAL FORD DEALER, NOTHING WRONG. TOOK TO LOCAL MECHANIC AFTER IT DIED ON ME AND THEY SAID SOFTWARE PROGRAMMING FOR THROTTLE BODY. THE VEHICLE HAS DIED APPROXIMATELY 6 TIMES WHILE AT STOP SIGNS AND STOP LIGHTS, WHEN YOU GO TO TAKE OFF, IT ACTS LIKE IT ISN'T GETTING GAS. I HAVE CALLED THE LOCAL FORD DEALER AND FORD CUSTOMER SERVICE, BUT SAY THERE IS NO PROGRAM UPDATES FOR THROTTLE BOTTLE. KEVIN AT FORD CUSTOMER SERVICE WENT ON TO TELL ME THAT WHAT I FOUND ONLINE WITH THROTTLE BODY ISSUES WAS NOT TRUE, UNLESS I FOUND IT ON FORD.COM. THIS ALL STARTED ON FRIDAY, DECEMBER 18TH.

01/08/2016
Components: VISIBILITY/WIPER
Incident Date: 11/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G71DR******
Summary

I TOOK MY 2013 FORD FUSION (THEN STILL UNDER WARRANTY) TO THE DEALER IN SEPTEMBER 2014 BECAUSE MY WIPERS WERE SOMETIMES BOUNCING/ VIBRATING (AT TIMES VIOLENTLY) WHEN THE VEHICLE WAS RUNNING, AND WOULD HESITATE INTERMITTENTLY AS THEY MOVED ACROSS THE WINDSHIELD. THEY CLAIMED THEY COULD NOT DUPLICATE THE PROBLEM AND DISMISSED IT. THEY CLAIMED THEY DIDN'T KNOW WHAT IT WAS. I VIDEOTAPED THE PROBLEM SHORTLY AFTER I PICKED-UP THE CAR AND SHARED THE YOUTUBE LINK WITH THE DEALER. VIDEO LINK: HTTPS://YOUTU.BE/EJR8DM_FZ2C I LIVED WITH IT UNTIL A YEAR LATER (NOVEMBER, 2015) WHEN THE WIPERS CEASED WORKING IN HEAVY RAIN AT SPEED ON THE HIGHWAY. I LOST VISIBILITY IMMEDIATELY. I WAS BARELY ABLE TO GET OFF THE ROAD. WHEN THE RAIN SLOWED, I MADE MY WAY TO THE DEALER AGAIN AND REMINDED THEM OF THE PROBLEM A YEAR EARLIER. THEY DIAGNOSED A WIPER MOTOR FAILURE AND--IN SPITE OF MY EARLIER VISIT UNDER WARRANTY WITH THE WIPER PROBLEM--DECLINED TO FIX IT UNLESS I PAID FOR THE REPAIR AS THE CAR WAS NOW NO LONGER UNDER WARRANTY. I COULD NOT DRIVE THE CAR WITHOUT THE REPAIR, THUS I WAS AT THE MERCY OF THE DEALER FOR A $533 BILL, WHICH I PAID. I BELIEVE THE FAILURE OF THE WIPERS ON THE HIGHWAY WAS A VERY SERIOUS SAFETY CONCERN THAT COULD HAVE BEEN PREVENTED HAD THE DEALER SERVICED THE VEHICLE WHEN I BROUGHT THE PROBLEM TO THEIR ATTENTION IN 2014. I WAS FORTUNATE THAT FAILURE DID NOT CAUSE AN ACCIDENT. I CAN ONLY ASSUME THE DEALER FAILED TO MAKE THE REPAIR UNDER WARRANTY BECAUSE OF THE COST. THE FAILURE OF THE WIPER MOTORS WAS GRADUAL AND PROVIDED AMPLE WARNING FOR THE DEALER, BUT THEY FAILED TO ACKNOWLEDGE IT IN A TIMELY WAY. IN THE FUTURE, PROBLEMS SUCH AS THE VIBRATION AND HESITATION THAT TELEGRAPH POTENTIAL WIPER FAILURE SHOULD BE DEALT WITH IMMEDIATELY WHEN BROUGHT TO A DEALER'S ATTENTION.

01/06/2016
Components: POWER TRAIN
Incident Date: 03/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY AND LUNGED FORWARD WITHOUT WARNING. THE CONTACT MENTIONED THAT THE TRANSMISSION WOULD SLIP OUT OF GEAR SPORADICALLY AND, ON A SEPARATE OCCASION, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REBUILT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000. UPDATED 04/06/16*LJ UPDATED 04/14/16.*JB

01/06/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

I ONLY SEEM TO BE ABLE TO FILL THE 16.5 GALLON TANK WITH 13.5 GALLON'S OF FUEL.

01/03/2016
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 12/06/2015
Crash: No
Fire: No
Summary

I HAVE NOTED THE ELECTRONIC THROTTLE BODY (ETB) MALFUNCTION AFFECTING FORD FUSION 2009-2013 MODELS WITH 2.5/3.0L ENGINES AND THE RELATED NHTSA INVESTIGATION PE 13-003, ALONG WITH FORD'S CUSTOMER SATISFACTION PROGRAM 13N03. I HAVE ALSO NOTED THE POWER LOSS ISSUE DESCRIBED IN ANOTHER 2013 FORD FUSION OWNER'S EXPERIENCE (NHTSA COMPLAINT ID #10810590. BOTH SEEM TO BE RELATED TO THE PROBLEM I AM NOW HAVING WITH MY 2013 FORD FUSION SE, WHICH IS THE ECOBOOST MODEL WITH THE 1.6L TURBO CHARGED ENGINE. AFTER GETTING AN OBD WARNING ALONG WITH ROUGH ENGINE OPERATION AND LOWER-THAN-EXPECTED FUEL EFFICIENCY, THE DEALERSHIP REPLACED THE CANISTER PURGE VALVE AND NOTED THAT THE OIL MINDER WOULD NOT RESET. THAT REPAIR WAS PERFORMED UNDER WARRANTY DURING THANKSGIVING WEEKEND 2015. SOON AFTER, ON DECEMBER 6TH, THE CAR EXPERIENCED POWER LOSS ON TWO OCCASIONS UPON LEAVING PARKING LOTS; IN OTHER WORDS, THE FAILURE OCCURRED AT LOW SPEED WITHIN A MINUTE OF DRIVING AWAY FROM THE PARKING SPACE. THE ENGINE SPUTTERED (RAN ROUGHLY) THEN LOST POWER, WITH NO WARNING LIGHTS APPEARING ON THE INSTRUMENT PANEL. THE SAME PROBLEM OCCURRED AGAIN A FEW DAYS BEFORE CHRISTMAS, WITH THAT OCCURRENCE ALSO TAKING PLACE UPON LEAVING A PARKING LOT. FURTHERMORE, IT HAPPENED AGAIN ON DEC. 29TH AND ON JANUARY 2, 2016, WITH THE LATTER TIME OCCURRING IMMEDIATELY TURNING ONTO NOLENSVILLE ROAD FROM A PARKING LOT. WITH ALL OF THOSE INSTANCES HAPPENING IN NASHVILLE, TN, COLD WEATHER WAS NOT A FACTOR. ENGINE TEMPERATURE WAS NOT AT A FACTOR AS THE CAR'S MOST RECENT FAILURES HAVE OCCURRED WITH THE ENGINE STILL WARM. SINCE THIS PROBLEM BEGAN AFTER THE AFOREMENTIONED CANISTER PURGE VALVE REPLACEMENT, I AM GOING TO HAVE THE DEALERSHIP REVISIT THAT WORK AND DETERMINE THE REASON WHY I AM NOT SEEING A WARNING LIGHT WHEN THIS DANGEROUS SITUATION OCCURS. I WILL ALSO HAVE THE CAR EVALUATED FOR THE AFOREMENTIONED ETB PROBLEM.

12/30/2015
Components: STEERING
Incident Date: 12/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

WHILE DRIVING THE CAR IN A COMMERCIAL ARE THE WHEEL STOPPED STEERING. I COULD NOT MOVE THE WHEEL LEFT OR RIGHT AND GOT STUCK IN AN INTERSECTION. A POLICE OFFICER CAME AND SAT WITH ME WHILE WE WAITED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE FORD DEALERSHIP AND WAS LOOKED AT WHEN THEY OPENED AFTER THE WEEKEND. THEY PUT IN A REQUEST TO FORD TO ALLOW THE PIECE TO BE REPLACED UNDER CURRENT RECALLS RELATED TO THE STEERING.APPARENTLY THE RACK AND PINION CAN JUST BREAK AFTER TWO YEARS OF DRIVING. SINCE THE BUMPER TO BUMPER COVERAGE WAS UP THEY SAID IT WOULD HAVE TO BE PAID FOR BY THE CUSTOMER. A CAR SHOULD NOT BE ALLOWED TO FALL APART AFTER 59,000 MILES IF IT IS KEPT IN VERY GOOD CONDITION. IF I HAD BEEN INJURED OR SOMEONE ELSE HAS BEEN, THIS WOULD BE A VERY DIFFERENT CONVERSATION. THE PIECES THEY NEED TO REPLACE AND INCLUDING THE LABOR ROUND UP TO $2,000. *JS

12/30/2015
Components: STEERING
Incident Date: 12/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

I PARKED MY 2013 FORD FUSION WITH 52,000 MILES ON IT FOR 3 DAYS IN MY DRIVEWAY AND WHEN I STARTED IT A MESSAGE SAYING POWER STEERING ASSIST FAULT CAME ON AND THERE ISN'T ANY POWER STEERING. I CONTACTED FORD AND THEY SAID THEY WILL LOOK AT IT BUT I HAD TO PAY FOR THE TECH'S TIME, I THEN LOOKED ON THE WEB AND IT SAID THERE WAS A RECALL ON THIS FOR OVER 445K FORD CARS, BUT MY VIN WAS NOT PART OF IT BECAUSE OF WHERE THE CAR WAS MADE. SO I AM CONFUSED, 1 PART OF THE CAR IS RECALLED IF IT WAS PUT IN ONE PLANT, BUT THE SAME PART PUT IN ANOTHER PLANT ISN'T. THEY WERE ALL MADE IN ONE PLANT, SO WHY DOES IT MATTER WHERE IT WAS INSTALLED. THE PART IS DEFECTED, IF I WAS DRIVING DOWN THE ROAD AND THIS HAPPENED, AND HAD AN ACCIDENT, WOULD IT BE MY FAULT BECAUSE THE CAR WAS MADE IN A SAFE FACTORY WHERE THE PART IS NOT BEING RECALLED? SAME PART, SAME PROBLEM, WHY ISN'T THIS BEING RECALLED WITH THE OTHERS.

12/29/2015
Components: STEERING
Incident Date: 12/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

I WAS DRIVING WITH MY KIDS AND OUT OF NOWHERE, I RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGE DISPLAY ACROSS THE DECK AND I COULDN'T STEER. IT TOOK IMMENSE EFFORT TO TURN; AND FORTUNATELY FOR US, IT OCCURRED REALLY CLOSE TO OUR HOUSE BUT ON A MAJOR CITY STREET ON THE WAY HOME. I READ ONLINE THAT THERE ARE TONS OF INCIDENTS WITH THEIR FORD VEHICLE. I READ AN ARTICLE ONLINE THAT FORD RECALLED OVER 450K VEHICLES FOR THIS ISSUE BUT WHEN I LOOKED UP MY VIN ON SAFERCAR.GOV AND THE FORD WEBSITE; THERE ISN'T A RECALL ISSUED FOR IT. THERE SEEM TO BE DRIVERS OUT THERE WHO WERE BOTH MORE OR LESS FORTUNATE THAN I WAS. I WANTED TO FILE A FORMAL COMPLAINT TO SEE IF I CAN GET THIS ISSUE INVESTIGATED.

12/29/2015
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 09/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVERS AND THE PASSENGERS SIDE DOORS HAD TO BE OPENED AND CLOSED SEVERAL TIMES BEFORE THE DOOR LATCHED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS , SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 01/25/16 *BF *TR

12/22/2015
Components: STEERING
Incident Date: 12/20/2015
Crash: No
Fire: No
Summary

WHILE TRAVELING LONG DISTANCE ON A HIGHWAY WITH 29,000 MILES ON THE CAR I GOT A NOTICE TO SERVICE THE POWER STEERING SYSTEM NOW. UPON TURNING OFF THE VEHICLE AND BACK ON THE POWER STEERING NO LONGER WORKS. THE VEHICLE IS EXCEPTIONALLY HARD TO TURN AND NEAR IMPOSSIBLE TO DRIVE IN AND AROUND NORMAL STORES WITHOUT THE ASSIST. MY WIFE CANNOT STEER THE VEHICLE AT ALL.

12/21/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 12/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTUERER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

12/21/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,INTERIOR LIGHTING
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. AFTER DRIVING A LITTLE FURTHER, ALL THE LIGHTS ILLUMINATED AGAIN; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE NO FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

12/18/2015
Components: ELECTRICAL SYSTEM
Incident Date: 12/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

RETURNED HOME FROM AN HOUR TRIP AND PULLED INTO MY DRIVEWAY. TURNED OFF THE CAR, WENT INSIDE, CAME OUT 30 MINS LATER, ATTEMPTED TO START THE CAR AND DEAD SILENCE. RADIO AND ALL OTHER ELECTRICAL COMPONENTS WERE STILL WORKING. CHECKED THE ODB WITH AN ODB READER AND NO CODES. CALLED AAA WHO CAME OUT AND TESTED THE BATTERY AND FOUND IT FULLY CHARGED AND WORKING. THEY THEN CHECKED SEVERAL FUSES AND ALL WORKED FINE. AS A LAST RESORT, HE COMPLETELY PULLED AND DISINFECTED THE BATTERY, WAITED 2-3 MINUTES RECONNECTED IT, WAITED ANOTHER 2-3 MINUTES AND THEN THE CAR STARTED. HE FELT IT HAD SOMETHING TO DO WITH THE UNIT-THEFT SHUTTING DOWN THE CAR PREVENTING THE KEY TO TURN. CALLED FORD AND THEY NEVER HEARD OF IT. WENT ONLINE AND FOUND A NUMBER OF ISSUES RELATING TO FORD VEHICLES, NEWER, AS IN 2010 AND NEWER THAT ENCOUNTER THIS ISSUE AND/OR A GROUND ISSUE DUE TO PAINTING ON THE GROUND AREA. CONCERN IS, THIS TIME IT SHUT DOWN IN MY DRIVEWAY, WHAT WOULD HAPPEN IF IT SHUTDOWN WHILE BEING DRIVEN?

12/15/2015
Components: ENGINE
Incident Date: 11/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU6DR******
Summary

SUDDEN POWER LOSS, MY WIFE WAS DRIVING HER 2013 FUSION CHANGING FREEWAYS AND THE CAR LOST POWER, SLOWED TO A CRAWL, NO ACCELERATION. VERY DANGEROUS. HAD IT TOWED TO THE DEALER. THEY SAID THEY COULDN'T FIND A PROBLEM, MY WIFE TOLD THEM THEY BETTER FIND THE PROBLEM, SHE WAS SCARED TO DRIVE IT. THEY KEPT IT A LITTLE LONGER SAID THEY CHANGED OUT SOME MODULE BUT INSISTED NOTHING WAS SHOWING BAD. SO SHE PICKED IT UP AND ABOUT A WEEK LATER SHE WAS GOING DOWN THE FREEWAY AND HER WAZE APP TOLD HER TO GET OFF THE FREEWAY THERE WAS AN ACCIDENT UP AHEAD, SO AS SHE IS GETTING OFF THE CAR DID THE SAME THING, SUDDEN POWER LOSS. THIS TIME SHE WAS OFF CRENSHAW IN LA, NOT A GOOD PART OF CALI. SHE WAS MORE FRIGHTENED THAT TIME. WE HAD IT TOWED TO A DIFFERENT FORD DEALER. SAME THING THEY SAID THEY DROVE THE CAR 312 MILES AND NO ISSUE. I TOLD THEM I AM NOT PICKING UP THE CAR. I CALLED FORD THEY OPENED A CASE WHICH REALLY MEANS NOTHING. NO ONE THIS WHOLE TIME HAS MENTIONED THE THOUSANDS OF OWNERSR HAVING THE SAME ISSUE. SO NOW I HAVE LEFT THE SERVICE MGR A MSG THAT I FOUND OUT ABOUT THE ETB AND I WANT IT REPLACED. WE WILL SEE IF THEY COVER IT. SUPPOSEDLY THERE IS A FIX ORDER AND THE WARRANTY IS 10 YEARS AND 130K ON THE THROTTLE BODY. WE SHALL SEE. THIS PROBLEM WILL KILL SOMEONE IT'S JUST A MATTER OF TIME. IMAGINE MAKING A LEFT TURN AND A SEMI IS COMING, AND YOUR CAR DIES.

12/10/2015
Components: AIR BAGS
Incident Date: 12/06/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. THE CONTACT INDICATED THAT A CRASH HAD NOT OCCURRED AND THE CAUSE OF THE DEPLOYMENT WAS UNKNOWN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000.

12/08/2015
Components: AIR BAGS
Incident Date: 09/01/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE PASSENGER SIDE AIR BAG INADVERTENTLY DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.

12/04/2015
Components: ENGINE
Incident Date: 12/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H97DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

12/02/2015
Components: EXTERIOR LIGHTING
Incident Date: 12/01/2015
Crash: No
Fire: No
Summary

THE MECHANISM THAT CANCELS THE TURN SIGNAL AFTER COMPLETING THE TURN IS MALFUNCTIONING. INTERMITTENTLY THE TURN SIGNAL WILL CANCEL PREMATURELY, POTENTIALLY CAUSING THE DRIVER TO TURN INTO THE PATH OF AN ONCOMING VEHICLE WHICH THINKS THE DRIVER IS NOT TUNING, BECAUSE THE TURN SIGNAL IS NOT FLASHING. THE CONDITION SOMETIMES APPEARS AFTER APPLYING ONLY VERY SLIGHT INPUT TO THE STEERING WHEEL, OR APPLYING NO INPUT AT ALL, WHILE STOPPED AT A TRAFFIC SIGNAL FOR INSTANCE.

12/02/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

FORD ELECTRONIC THROTTLE BODY PROBLEMS...WHILE I WAS DRIVE BACK FROM PHILADELPHIA ON SATURDAY NIGHT, MY CAR BEGAN TO HAVE MECHANICAL PROBLEMS. WHILE GOING UP A HILL ON I95 AFTER CROSSING THE LONG BRIDGE, I EXPERIENCED DRASTICALLY REDUCE SPEED. EVEN WHEN PRESSING ON THE GAS, NOTHING HAPPEN. THERE WAS NO WARNING LIGHTS SO I IMMEDIATELY PUT ON MY HAZARD LIGHT BUT THE CARS WERE COMING UP ON ME FAST AND SWERVING TO AVOID HITTING ME. WITH MY FOOT ON THE GAS PEDAL TO THE FLOOR, I WAS ONLY ABLE TO MAINTAIN A SPEED OF 40 MPH. I WAS ABLE TO MAKE IT UP THE HILL AND BY STAYING IN THE SLOW LANE. ONCE I GOT TO A STOPPING PLACE, I PULLED OVER AND SHUT THE VEHICLE OFF. I WAIT A LITTLE WHILE THEN TURNED THE VEHICLE BACK ON. IT STUDDAR BUT STARTED AND THEN THE CHECK ENGINE LIGHT CAME ON. I USE THE CARS INTERNAL ENGINE CHECK WHICH SHOWED NOT PROBLEMS SO I CONTINUE UNTIL I MADE IT BACK TO MY HOME. THE NEXT DAY THE ENGINE LIGHT WAS ON AND IT WOULD NOT START. I TOOK IT TO THE FORD DEALERSHIP WHO DIAGNOSTICS SAID IT WAS THE ELECTRONIC THROTTLE BODY. I RESEARCHED AND FOUND THIS IS A DEFECTIVE PART IN MY MODEL YEAR. THERE IS A CUSTOMER SATISFACTION PROGRAM TO ADDRESS THIS ISSUE BUT FORD IS SAYING MY CAR IS INELIGIBLE. THE PROGRAM ADDRESS CAR FROM 2009 TO 2013. REF: WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/

11/28/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

THE 2013 FORD FUSION SE WITH THE 1.6 AND 2.0 ECOBOOST ENGINES IS SUPPOSED TO HAVE A 16.5 GALLON FUEL TANK CAPACITY YET I'M ONLY ABLE TO GET 13.13 GALLONS INTO THE TANK AFTER DRIVING 10 MILE PASSED THE "DISTANCE TO EMPTY" WHICH DISPLAYED 0 ON THE DASH PLEASE HAVE PATIENCE TO CHECK THIS WEBSITE OUT: HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ MULTIPLE OWNERS ARE COMPLAINING

11/23/2015
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 11/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

THE DRIVERS DOOR FLEW OPEN WHILE I WAS DRIVING. THE DOOR WOULD NOT LATCH AFTER IT OPENED ON ITS OWN. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME ON THIS VEHICLE, YET MY CAR IS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM NHTSA CAMPAIGN NUMBER: 15V246000. THE REASON FOR THIS IS THE RECALL IS FOR VEHICLES MADE UP UNTIL 5-31-13, AND MY DOOR STICKER READS 6-13. MY VEHICLE IS OBVIOUSLY STILL AFFECTED BY THE ISSUE AND IN FACT MY ORIGINAL WINDOW STICKER IS DATED 5-29-13 AND SHOULD BE INCLUDED IN THE RECALL. I DO NOT FEEL THE VEHICLE IS RELIABLE OR SAFE TO DRIVE....UPDATED 03-10-16 *BF UPDATED 04/25/18 *JB *TR

11/23/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 10/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN MOTION, THE DRIVER SIDE DOOR LATCH FRACTURED WITHOUT WARNING. AS A RESULT, THE CONTACT EXITED THE VEHICLE WITH NO SECURITY OTHER THAN THE SEAT BELT. THE VEHICLE WAS REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSIS AND REPAIR. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) AND THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ALSO UNABLE TO DETERMINE WHEN THE PART WOULD BE SENT TO THE DEALERS FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. PARTS DISTRIBUTION DISCONNECT.

11/23/2015
Components: POWER TRAIN,STRUCTURE,WHEELS,ENGINE
Incident Date: 03/12/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6POH72DR******
Summary

(TAKATA RECALL) I HEREBY STATE THAT I WAS IN A MOTOR VEHICLE ACCIDENT WITH THIS VEHICLE WITH NO FAULT OF MY OWN. AT THE TIME OF THE ACCIDENT 03/15/2014 THIS VEHICLE SHOULD HAVE BEEN TOTALED OUT BUT WAS NOT DONE SO.THE AIRBAGS DID NOT DEPLOY WITH THE WAY AND THE IMPACT THAT I WAS HIT BY OTHER PARTY. I THAN TOOK THIS VEHICLE NUMEROUS OF TIMES TO HASTING FORD IN GREENVILLE NC WHERE THEY WAS SUPPOSE TO HAVE RESEARCHED AND PROPERLY CHECKED AND FIXED EVERYTHING DETAILED. I AM YET TO THIS DAY STILL HAVING PROBLEMS WITH THIS VEHICLE SHIFTING GEARS CAUSED BY ACCIDENT,BODY IS COMING APART, CAMARA IS NOT WORKING AND I AM STILL SUFFERING FROM THE BODILY INJURIES OF MY HIP BEING SHIFTED FROM ACCIDENT. I AM SEEKING LEGAL ATTORNEYS AT THIS TIME DUE TO I FEEL THAT FORD COULD HAVE TAKEN BETTER CARE AND REPLACED THIS VEHICLE KNOWINGLY THAT THIS VEHICLE IS NOT SAFE TO ME THE CUSTOM. AT THIS POINT I DO FEEL THAT FORD SHOULD BE RESPONSIBLE FOR ANY SUFFERING AND VEHICLE EXPERIENCE THAT I AM ENDURING AT THIS TIME. I WOULD LIKE TO SAY THANK YOU FOR YOUR MORAL SUPPORT. I WAS TRAVELING DOWN THE MAIN HIGHWAY WHEN ANOTHER VEHICLE CAME FROM A SIDE ROAD DRIVING 60 MPH WITHOUT BREAKING SPEED CRASHING INTO MY 2013 FORD FUSION.THE ACCIDENT OCCURRED IN WAKE COUNTY NC. AROUND 12:45 P.M. *TR

11/11/2015
Components: EXTERIOR LIGHTING
Incident Date: 05/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

WHETHER MOVING OR STATIONARY, THE VEHICLE TURN SIGNAL WILL INTERMITTENTLY TURN OFF AFTER 1 OR 2 BLINKS BEFORE THE STEERING WHEEL IS MOVED. THIS SEEMS TO BE A RANDOM BUT DANGEROUS PROBLEM IN TRAFFIC. DEALER CLAIMS NOT TO BE ABLE TO REPLICATE THIS PROBLEM BUT THE MANUFACTURER HAS MODIFIED THE TURN SIGNAL MECHANISM IN LATER MODEL YEARS

11/09/2015
Components: SEATS
Incident Date: 10/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

DRIVER SEAT RATTLE DURING ACCELERATING AND BRAKING, THE NOISE IS KIND LOUD, AND VERY NOTICEABLE. THE CAR HAS ALREADY DONE THE FRONT SEAT RECALL.

11/05/2015
Components: ENGINE
Incident Date: 10/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE OVERHEATED AND LEAKED FLUID INTO THE WIRES CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.

11/02/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

PER THE MANUFACTURER RECOMMENDATIONS I UPDATED MY VEHICLE TO SYNC VERSION 4.4. EVER SINCE THEM I HAVE HAD SEVERAL DISTRACTING ISSUES OCCUR WITH THE HAND FREE PORTION OF THE SYSTEM. WHEN A CALL COMES IN THE SYSTEM WILL CONTINUE TO RING AFTER THE CALL IS ANSWERED. THE SYSTEM'S VOICE RECOGNITION IS VERY UNRELIABLE WITH THE SYSTEM EITHER NOT PERFORMING THE ACTION REQUESTED OR NOT PERFORMING AT ALL. ITS A HIT OR MISS PROBLEM WHEN USING THE VEHICLE TO MAKE A CALL. WHILE DRIVING THESE ISSUES DISTRACT THE DRIVER FROM PAYING ATTENTION TO THE ROAD AND CAN CAUSE AN ACCIDENT. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR AT ANY SPEED. FORD IS AWARE OF THIS ISSUE BUT SO FAR HAS FAILED TO ADDRESS IT . IN THE FORD FOURMS THERE ARE PROMISES OF A NEW UPDATE SOON B BUT SO FAR NOTHING HAS HABBENED. THE VERSION OF SOFTWARE AFFECTED ARE SYNV 4.4 AND GEN2 - VERSION 3.8. AS THIS SOFTWARE IS CURRENTLY INSTALLED IN ALMOST ALL FORD UNITS COULD YOU PLEASE GET THEM TO EITHER FIX THE ISSUES WITH THE SOFTWARE OR ALLOW DEALERS TO REINSTALL EARLIER VERSIONS THAT DID FUNCTION CORRECTLY

10/31/2015
Components: UNKNOWN OR OTHER
Incident Date: 10/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H94DR******
Summary

DEALER SERVICE MANAGER STATES THE AIR CONDITIONING COMPRESSOR SUFFERED A "CATASTROPHIC FAILURE" OF ITS INTERNAL PARTS. AS A RESULT, THE VEHICLE SHUT DOWN WHILE IT WAS BEING DRIVEN. DEALER STATES THE ENTIRE AC SYSTEM HAS TO BE REPLACED AT A COST OF $2500.00. THE PCM MAY ALSO BE AFFECTED BUT THAT CANNOT BE DETERMINED UNTIL THE VEHICLE IS IN A STATE WHERE IT CAN BE STARTED, WHICH WON'T BE ACHIEVED UNTIL AFTER THE ENTIRE AC SYSTEM IS REPLACED. THIS EXORBITANT REPAIR COST IS NOT COVERED UNDER ANY WARRANTY.

10/30/2015
Components: STRUCTURE
Incident Date: 10/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

THE DOOR LATCHES WERE KNOWN BY FORD TO BE FAULTY. WHILE DRIVING, THE PASSENGER SIDE DOOR LATCH FAILED AND THE DOOR OPENED. AFTER CONTACTING THE DEALERSHIP'S SERVICE DEPARTMENT, WE WERE TOLD FORD DIRECTED THEM TO NOT FIX THE ISSUE UNTIL THE LATCH FAILED. I THEN CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THE DECISION WAS A JOINT ONE BETWEEN THEM AND THE NHTSA, ESSENTIALLY PASSING THE BLAME. FORD HAS KNOWINGLY PUT UNSAFE CARS ON THE ROAD AND SHOWN NO CONCERN FOR THE PERSONAL SAFETY OF THEIR CUSTOMERS.

10/27/2015
Components: STEERING,POWER TRAIN,AIR BAGS
Incident Date: 10/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE. AFTER NUMEROUS ATTEMPTS OR DISCONNECTING THE BATTERY, THE VEHICLE WAS ABLE TO START. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS), BUT THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE EPS AND THE POWER TRAIN WARNING LIGHTS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

10/26/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

CAR STALLED AND WENT INTO LIMP MODE (LIMITED POWER) SEVERAL TIMES OVER A 3 WEEK PERIOD. IT WOULD STALL AT TIMES WHEN BACKING OUT OF PARKING PLACES. AT A STOP LIGHT ON A BUSY ROAD, IT STARTED SHAKING AND RUNNING ROUGH, DEALER COULD NOT FIND CAUSE AND SENT CAR HOME. DRIVING DOWN A STREET 2 DAYS LATER, IT LOST ALMOST ALL POWER LIKE IT WAS RUNNING OUT OF GAS, BARELY MADE IT TO SIDE OF THE ROAD AND WAS HARD TO RESTART. AFTER SEVERAL DAYS, DEALER STATES THE ISSUE WAS FOUND TO BE A FAULTY FUEL PRESSURE SENSOR. CAR ONLY HAD 23,700 MILES ON IT.

10/22/2015
Components: SERVICE BRAKES
Incident Date: 10/21/2015
Crash: No
Fire: No
Summary

REAR BRAKE PADS AND ROTORS NEED REPLACED AT ONLY 37,000 MILES.

10/16/2015
Components: EXTERIOR LIGHTING
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

LOW BEAM HEAD LIGHT PASSENGER SIDE HAS DIMMED REFLECTIVE SURFACE APPEARS CLOUDY AS PER RECALL 12C27 WAS ORIGINATED TO ADDRESS, THIS VEHICLE CONFORMS TO THIS RECALL'S MANUFACTURE DATE OF OCTOBER 04-2012 AND AT THE AFFECTED FACILITY OF HERMOSILLO, MEXICO, THE DEALER WAS CONTACTED YET REFUSES TO HONOR THE REPAIR STATING THAT MY VEHICLE IS NOT AFFECTED BY THIS RECALL!

10/08/2015
Components: AIR BAGS
Incident Date: 12/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. ...UPDATED 01/20/16 *BF COMPLETED UPDATED4/17/18*JB *TR

10/01/2015
Components: AIR BAGS
Incident Date: 10/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS) AND 15V246000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/10/15*LJ UPDATED 04/13/18*JB *TR

09/30/2015
Components: ENGINE
Incident Date: 09/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

FIRST PROBLEM WITH THE CAR WAS HAVING PROBLEMS WITH FIRST STARTING IT IN THE MORNING WITH IT ACTING AS IF IT WASNT GETTING GAS UNTIL I STEPPED ON THE ACCELERATOR WHILE IN PARK, DEALERSHIP CLAIMED IT WAS A CRACKED WATER PUMP. THEN THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING, THEY REPLACED HEAD GASKET AND INTAKE GASKET DUE TO THE CODE FROM THE CHECK ENGINE LIGHT. THEN THE CAR STOPPED ACCELERATING ON THE INTERSTATE AND WHEN I PULLED OVER AND TURNED IT OFF IT MADE LOUD CRACKING NOISES AND WOULDNT START. DEALERSHIP SAYS A PIECE UNDERNEATH THE WATER PUMP FELL OFF THEY BELIEVE IT WAS DEFECTIVE BECAUSE THE BOLT WAS HALF THE SIZE IT WAS SUPPOSE TO BE AND RUINED THE ENGINE. FIRST PROBLEMS STARTED IN MAY UNTIL MOST RECENT ONE IN SEPT.

09/29/2015
Components: AIR BAGS
Incident Date: 11/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/27/2015
Components: STEERING
Incident Date: 09/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

POWER STEERING FAILURE ON HIGHWAY WHILE TRAVELING AT 70MPH. FORD DEALER DIAGNOSED FAILURE OF STEERING RACK AND REPLACED. NEW RACK WILL NOT COMMUNICATE WITH VEHICLE MAIN COMPUTER. AS OF 9/27/15 FORD WILL NOT PROVIDE PLAN TO RESOLVE, TIMELINE TO RESOLVE, OR ANY FURTHER INFORMATION. VEHICLE REMAINS AT DEALER FACILITY AND IS NOT BEING RELEASED BECAUSE DEALER REPORTS "WE DON'T KNOW WHAT IT WILL DO."

09/24/2015
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 08/24/2015
Crash: No
Fire: No
Summary

WHEN I TRIED TO PULL OUT MY CAR FROM THE PARKING LOT, THE POWER STEERING WAS LOST - I STARTED THE ENGINE, RELEASED THE BREAK, WAS ABLE TO MOVE FORWARD OR BACKWARD, BUT WHEN I TRIED TO TURN AROUND, THE STEER WAS STUCK, I CAN ONLY MAKE LITTLE TURN BUT THEN IT'S TOO HEAVY TO CONTINUE THE TURN. THIS HAPPENED THREE TIMES WITHIN ONE MONTH, BUT THERE WAS NO ERROR MESSAGE ON DASHBOARD. WHEN IT HAPPENED, STOPPING THE ENGINE AND RESTARTING, ONCE OR MANY TIMES, FIXED THE ISSUE. TOOK TO A DEALER BUT THEY WERE NOT ABLE TO READ ANY "CODE", AND THEY REFUSE TO TAKE FURTHER ACTION. THEY ASKED ME TO MONITOR THE CAR AND TAKE THE CAR TO THEM WHEN IT HAPPENS AGAIN.

09/22/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/21/2015
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 11/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/15/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER SHUT OFF. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

09/11/2015
Components: ELECTRICAL SYSTEM
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I WAS DRIVING ON THE FREEWAY, AND FOR 2-3 SECONDS THE DASH, INSTRUMENT CLUSTER, CLIMATE AND ENTERTAINMENT CONTROLS WENT DARK AND GAVE NO READINGS. THEN THE CAR CHIMED LIKE IT DOES AT STARTUP AND THE CONTROLS AND SPEEDOMETER CAME BACK.

08/31/2015
Components: UNKNOWN OR OTHER
Incident Date: 05/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

(1) 5/2015 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR OVER A WEEK AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (2) 07/22/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR 2 DAYS AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (3) 08/04/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR MORE THAN A WEEK, RETURNED TO OWNER AND STATED 'IT IS FIXED, BUT WE USED THE SAME PART THAT IS DEFECTIVE SINCE FORD HAS NOT YET PROVIDED A "FIX" FOR THIS PROBLEM. ONLY ONE DOOR WAS ADDRESSED. SERVICE AGENT ALSO STATED THAT "DURING THE SECOND "FIX" (SEE (2) ABOVE) PART WAS NOT REPLACED BUT ONLY 'CLEANED' BECAUSE NO PARTS WERE AVAILABLE. FORD NOTIFIED NHTSA OF THIS ISSUE 04/23/2015. DEALER NOTIFICATION SAFETY RECALL 15S16 WAS 04/30/2015. FORD HAS KNOWINGLY RETURNED A DEFECTIVE AND ADMITTEDLY UNSAFE VEHICLE TO OWNER THREE TIMES, FAILING TO FOLLOW RECALL REQUIREMENTS, AND STATING THAT "NOTHING FURTHER WILL BE DONE UNTIL SOMEONE GETS HURT". APRIL 30 2015 SAFETY RECALL 15S16 REQUIRES 'OBTAIN DOOR LATCH KIT AND INSTALL NEW DOOR LATCH ON EACH OF THE FOUR DOORS'. 15S16 ALSO STATES THAT 'PARTS ARE CURRENTLY NOT AVAILABLE IN SUFFICIENT QUANTITIES TO REPAIR ALL VEHICLES AFFECTED ... CUSTOMER VEHICLES SOLD BE REPAIRED ONLY IF THE VEHICLE ARRIVES AT YOUR DEALERSHIP WITH A BROKEN DOOR LATCH'. AS NOTED, OUR VEHICLE ARRIVED AT THE DEALERSHIP THREE TIMES WITH A BROKEN DOOR LATCH, WAS NEVER REPAIRED PER THE RECALL, BUT WAS RE-PRESENTED TO OWNER BY DEALER THREE TIMES AS "FIXED".

08/28/2015
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 08/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

NOT HAPPY WITH MY VEHICLE IF MY FIRST TIME BUYING A FORD FOR MY FAMILY. AFTER I PURCHASED THE VEHICLE I FOUND OUT IT ALREADY HAD RECALLS AND THE DEALER AT FORD AND DIDN'T NOTIFY ME ABOUT IT I REALLY DON'T FEEL SAFE AT ALL DRIVING THE VEHICLE. I MADE A REQUEST WITH FORD MOTOR COMPANY FOR A BUY BACK ON MY VEHECLE. AT THAT TIME IT WAS DENIED BECAUSE THERE WAS ONLY ONE RECALL. WELL NOW THERE IS EIGHT AND I REQUEST FOR A SECOND TIME FOR A BUY BACK I REALLY NEED TO RETURN THIS VEHICLE SO THAT I COULD REALLY SPEND A LITTLE MORE MONEY AND GET IN TO A BENZ OR BMW

08/24/2015
Components: STEERING,POWER TRAIN,SERVICE BRAKES
Incident Date: 08/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU7DR******
Summary

THE REGENERATIVE BRAKING WILL CUT OUT UNDER SPECIFIC CIRCUMSTANCES AND THE CAR WILL FEEL LIKE IT IS LURCHING FORWARD INSTEAD OF SLOWING DOWN. THE SITUATION IS: BRAKING USING ONLY REGEN BRAKES, NO FRICTION BRAKES; STEADY PEDAL PRESSURE; GOING 15-20 MPH; TURNING THE STEERING WHEEL AT LEAST 90 DEGREES LEFT OR RIGHT; DRIVING ON SMOOTH PAVEMENT. DATA I HAVE LOGGED FROM THE SOBDMC INDICATES THAT THE TRACTION MOTOR BRIEFLY REDUCES ITS NEGATIVE TORQUE WHICH CAUSES THE CAR TO SURGE FORWARD. IN ONE INSTANCE THAT I LOGGED THE NEGATIVE TORQUE SHOWS AROUND 48 FT-LBS AND THEN SUDDENLY DROPS TO ABOUT 8 FT-LBS. THE TRACTION MOTOR THEN GRADUALLY INCREASES TORQUE BACK TO THE APPROPRIATE LEVEL. IN ANOTHER INSTANCE THE NEGATIVE TORQUE SUDDENLY WENT FROM ABOUT 28 FT-LBS TO 8 FT-LBS. THE DROP IN TORQUE OCCURS IN 1/10 OF ONE SECOND PER MY LOGGED DATA. IT TAKES ABOUT 2.5-3.0 SECONDS FOR THE TRACTION MOTOR TO RETURN TO THE APPROPRIATE LEVEL OF NEGATIVE TORQUE TO STOP THE VEHICLE. THIS BEHAVIOR BEGAN OCCURRING RIGHT AFTER OUR VEHICLE WAS SERVICED BY A LOCAL FORD DEALERSHIP. THE WORK DONE BY THE FORD DEALERSHIP INCLUDED REPLACING THE 12V BATTERY & 3 RECALLS: 14S21, 15E03 & 15S14. I BELIEVE THAT THIS SERVICE IS RESPONSIBLE FOR THESE PROBLEMS, AS THIS ISSUE WAS NOT PRESENT BEFORE OUR CAR WENT TO THE DEALERSHIP.

08/21/2015
Components: STRUCTURE
Incident Date: 08/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

WHILE DRIVING TO THE PARK WITH MY THREE YEAR OLD NEPHEW IN THE CAR THE FRONT PASSENGER DOOR FULLY OPENED WITH OUT BEING TOUCHED. I PULLED OVER AND CAR DOOR WOULD NOT LATCH. I CALLED FOR ASSISTANCE AS I COULD NOT DRIVE THE CAR WITH THE DOOR OPEN. THANKFULLY THERE WAS NO ONE IN THE FRONT PASSENGER SEAT BUT MY NEPHEW WAS RIGHT BEHIND IT AND THIS DEFECT PUT HIS LIFE IN DANGER.

08/19/2015
Components: STRUCTURE
Incident Date: 08/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FADP3K25DL******
Summary

WHEN DRIVING AROUND A RIGHT HAND TURN THE DRIVES SIDE DOOR SWUNG OPEN. THE LATCH WILL NOT CATCH. THE CAR IS UNSAFE TO DRIVE AS THE DRIVERS SIDE DOOR WILL NOT LATCH CLOSE. THIS IS THE SAME PROBLEM THAT OTHER FORD CARS HAVING BUT THIS ONE IS NOT UNDER A RECALL. HOW CAN IT NOT BE? THIS IS A SERIOUS SAFETY PROBLEM. THE DEALERSHIP WOULD NOT REPAIR IT. THE COST IS $460 PLUS A RENTAL. MY WIFE WAS DRIVING THE CAR AT THE TIME OF THE INCIDENT. IF IT WAS ON THE FREEWAY THERE COULD HAVE BEEN SERIOUS INJURIES OR MORE NOT TO JUST MY WIFE BUT ANYONE CLOSE TO HER. THIS NEEDS A RECALL NOW NOT MONTH FROM NOW.

08/17/2015
Components: STRUCTURE
Incident Date: 08/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

REAR PASSENGER DOOR LATCH FAILED. DOOR WOULD NOT REMAIN CLOSED WHILE PARKED OR DURING TRAVEL.

08/14/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES,LOCKS,LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

08/13/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

WHILE I WAS DRIVING THE GAS TANK STARTED MAKING A VIBRATING NOISE. I LOOKED IT UP AND IT SAID THERE WAS NO RECALL ON MY VEHICLE BUT THERE WAS ON OTHERES??? I WANT THIS FIXED I HAVE AND INFANT AND A TODDLER IN MY VEHICLE AND IT IS UNSAFE TO RIDE IN.

08/13/2015
Components: STRUCTURE
Incident Date: 05/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

PASSENGER DOOR WILL NOT CLOSE OR LATCH. DOOR LATCH BREAKS AND DOOR WILL NOT REMAIN CLOSED / LATCH WHEN VEHICLE OPERATING AND OR NOT OPERATING. LATCH HAS BEEN REPLACED 3 TIMES UNDER FORD MOTOR COMPANY RECALL 15S16. THE DOOR MAY UNLATCH WHILE DRIVING AND OPEN AND RESULT IN INJURY.

08/11/2015
Components: AIR BAGS,SEAT BELTS
Incident Date: 07/15/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000(LATCHES/LOCKS/LINKAGES), AND 15V250000 (STEERING). THE CONTACT WAS UNABLE TO RECEIVE THE RECALL REPAIRS DUE TO THE PARTS NOT BEING AVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONSCIOUSNESS AND CRASHED INTO TWO VEHICLES AND INTO A DITCH. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES AND RECEIVED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

08/11/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/08/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 10 MPH, THE FRONT PASSENGER DOOR BECAME INOPERABLE AND OPENED WITHOUT WARNING. THE PASSENGER SUSTAINED INJURY TO THE RIGHT ELBOW AND MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

08/10/2015
Components: STRUCTURE
Incident Date: 07/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

THERE IS CURRENTLY A "SAFETY RECALL" # 15S16 FOR THE DOOR LATCH AND BROUGHT TO DEALERSHIP TO HAVE IT REPAIRED AND THE OTHER DOORS REPAIRED AS WELL SINCE IT UNLATCHED WITHOUT WARNING AND NOW UNDERSTAND THAT THIS MAY HAPPEN AT ANYTIME AND WE ARE FRIGHTENED TO DRIVE CAR ON HIGHWAY. THE DEALERSHIP INFORMED US THEY WILL ONLY REPAIR THE BROKEN DOOR ONLY. THIS IS A SAFETY RECALL AND IT HAPPENED TO ONE DOOR MEANING WE ARE NOW AT RISK OF HAVING IT HAPPEN AGAIN. WE DO NOT FEEL SAFE AT ALL DRIVING THIS CAR SINCE IT ALREADY HAPPENED. WOULD APPRECIATE IT IF SOMEONE FROM YOUR ORGANIZATION COULD CONTACT COUNTRY FORD IN HENDERSON, NEVADA AND TELL THEM TO REPLACE ALL THE DOOR LATCHES ON OUR CAR. THE CAR HAS BEEN AT THE DEALER SINCE JULY 30TH, 2015.

08/10/2015
Components: AIR BAGS
Incident Date: 07/15/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

I HIT TWO VEHICLES AND WENT A DITCH HEAD FIRST AND THE AIR BAG DIDN'T GO OFF. NOW I GET BAD MIGRAINES.

08/05/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND FAILED TO CLOSE. THE CONTACT HAD TO TIE THE DOOR DOWN IN ORDER TO SAFELY CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE LOCKS MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE OCCURRED TWICE BEFORE WITH THE FRONT PASSENGER DOOR AND REAR PASSENGER DOOR. THE CONTACT REQUESTED THAT THE MANUFACTURER REPLACE THE LOCK FOR THE ONLY DOOR THAT HAD NOT MALFUNCTIONED; HOWEVER, THE MANUFACTURER REFUSED UNTIL A FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

08/05/2015
Components: ELECTRICAL SYSTEM
Incident Date: 01/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH AND ATTEMPTING TO SLOWDOWN, THE VEHICLE STALLED AND WHEN ATTEMPTING TO RESTART THE VEHICLE IT DELAYED TO START. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT PARTS OF THE ENGINE AND ENGINE COOLING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

08/05/2015
Components: SERVICE BRAKES
Incident Date: 07/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

THE BRAKES ON MY 2013 FORD FUSION TITANIUM HAD BEEN IMPROPERLY "PULSING" FOR SOME TIME. BROUGHT CAR TO MY MECHANIC TO CHECK BRAKES ~7/31/15. HE FOUND THAT REAR CALIPERS, PADS AND ROTORS WERE ESSENTIALLY TOTALLY WORN WHILE FRONT BRAKES WERE FINE AND SHOWED MINIMAL WEAR. HAD TO HAVE REAR CALIPERS, PADS AND ROTORS COMPLETELY REPLACED. MECHANIC SAID THIS SORT OF BRAKE WEAR IS NOT NORMAL FOR A VEHICLE WITH ~26,000 MILES ON IT. IN FACT, IN HIS EXPERIENCE THE FRONT BRAKES USUALLY GO BEFORE THE REAR BRAKES...UPDATED 11/02/15 *BF UPDATED 01/08/2016*JS *CN

08/03/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

WHILE ARRIVING AT OUR DESTINATION THIS EVENING, MY FAMILY AND I GOT OUT OF THE VEHICLE. I NOTICED THAT THE PASSENGER SIDE DOOR DID NOT CLOSE, AFTER I PRESSED THE DOOR LOCK REMOTE CONTROL, I RETURNED TO THE CAR, THINKING SOMETHING MIGHT BE CAUGHT. I DID NOT NOTICE ANYTHING OBSTRUCTING THE DOOR, SO I TRIED CLOSING THE DOOR, AND IT JUST WOULD NOT LATCH. I PROCEEDED TO DISCONNECT THE BATTERY CABLE, IN ORDER TO PREVENT THE BATTERY FROM DRAINING, I WILL CALL THE DEALERSHIP TOMORROW, SEE IF THEY CAN REPAIR IT.

08/02/2015
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 07/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G78DR******
Summary

I TOOK MY CAR TO THE DEALERSHIP BECAUSE ORIGINALLY MY DOOR LATCH STOPPED WORKING. WHEN I WENT TO PICK UP MY CAR, THEY TOLD ME THE ELECTRONIC STEERING, OR THE EPAS, WENT OUT ON THE CAR. THEY SAID IT'S NOT THE FIRST TIME THEY'VE SEEN THIS HAPPEN AND WEREN'T SURPRISED AT ALL. I'VE CONTACTED FORD AND THE ORIGINAL DEALERSHIP WHERE I PURCHASED THE CAR AND BOTH TOLD ME THERE WAS NOTHING THAT COULD BE DONE BUT KEEP THE RECEIPTS IF I GET IT REPAIRED JUST IN CASE THERE IS A RECALL. ALSO, THIS ISSUE IS UNRELATED TO THE STEERING BOLT RECALL.

07/31/2015
Components: STRUCTURE
Incident Date: 07/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

DRIVERS DOOR LATCH FAILED. THIS IS THE THIRD LATCH TO FAIL ON THE CAR. WE HAD BOTH PASSENGER SIDE DOOR LATCHES FAIL LAST YEAR, FILED A REPORT FOR BOTH. LATCH WAS REPLACED, NEW DESIGN DOOR LATCHES APPRENTLY UNTIL THE END OF THE YEAR.

07/30/2015
Components: VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 07/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

THE RIGHT PASSENGER FRONT DOOR LATCH WAS REPLACED WITH THE SAME DEFECTIVE LATCH PART THAT HAS A RECALL, THIS DOOR IS INTERMITTENTLY STICKING WHICH IS MAKING ME EXTREMELY NERVOUS THAT IT IS GOING TO FLY OPEN WHILE TRAVELING DOWN THE ROAD WITH MY TODDLER OR SOMEONE ELSE IN THE CAR, ALONG WITH PASSENGERS ON THE ROAD. I AM IN FEAR OF BEING LOCKED INSIDE OF THE CAR AS WELL, BEING THAT IT DOESN'T HAVE ANY KEY HOLES! THE DOOR HAS STUCK APPROXIMATELY 5 TIMES SINCE THE "REPAIR" AT FAIRWARY FORD IN BURGAW, NC. ALSO WHEN I PLACE MY CAR IN REVERSE AND PRESS THE GAS PEDAL THERE IS A DELAY SOMETIMES BEFORE IT STARTS TO REVERSE, THIS CAN BE FATAL IF SOMEONE IS EVER BEHIND ME!

07/24/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 06/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

MY DOOR LATCHES HAVE BROKEN ON THREE OF MY FOUR DOORS. EACH TIME IT IS LIKE PULLING TEETH TO GET A PART. ON THE SECOND TIME, I WENT IN TO GET IT FIXED, IT TOOK 2 1/2 WEEKS. ASKED DEALERSHIP TO CHECK THE OTHER TWO DOORS, SAID FINE. THE NEXT TIME I OPEN THE DOOR THAT WAS "CHECKED" DOOR WOULD NOT CLOSE.. HAD TO BRING IT BACK AND TOLD THEM I WOULD NOT LEAVE WITH OUT OTHER DOORS BEING FIXED. THE DEALERSHIP FIXED THE BROKEN ONE, BUT TOLD ME THEY CAN NOT FIX THE OTHER ONE UNTIL IT IS A PROBLEM . THE RECALL NOTICE SAYS WAIT FOR DEALERSHIP TO CONTACT WHEN PARTS AVAILABLE UNLESS CURRENTLY EXPERIENCING CONCERN WITH VEHICLE. THIS IS A HAZARD TO MY SAFETY AND OTHER DRIVERS. ALLOWING SOME ONE TO DRIVE WITH DOORS THAT CAN COME LOOSE, WHEN 3/4 HAVE HAD A ISSUES. I DON'T FEEL SAFE. PLUS I AM PAYING FOR A CAR THAT IS NOT FULLY UP TO STANDARD. IT IS LIKE DRIVING A BOMB WITH A CLOCK THAT YOU DON'T KNOW WHEN IT WILL GO OFF. THE DEALERSHIP IS HIDING BEHIND BEING A FRANCHISE AND NOT PART OF FORD. PEOPLE'S SAFETY SHOULD BE THE NUMBER ONE ISSUES. IF THIS IS HAPPENING TO ME HOW MANY OTHER PEOPLE ARE ON THE ROAD IN THE SAME SITUATION. . THANKS CONCERN OWNER AND DRIVER

07/17/2015
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 09/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ

07/17/2015
Components: AIR BAGS,SEAT BELTS
Incident Date: 09/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/15/2015
Components: STEERING
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

WHILE TRAVELING ON THE HIGHWAY THE SERVICE POWER STEERING LIGHT CAME FLASHING ON AND THE STEERING BECAME DIFFICULT. ONCE I GOT TO MY DESTINATION, I PARKED THE CAR. THE NEXT MORNING THE POWER STEERING WAS NOT OPERATING AND I COULDN'T TURN THE WHEELS. I HAD THE CAR TAKEN TO THE NEAREST FORD DEALER WHERE THEY INFORMED ME THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. IT WAS NOT COVERED UNDER WARRANTY. THERE WAS NO ACCIDENT, BUT IF IT HAD FAILED IN HEAVY TRAFFIC, I MAY NOT HAVE BEEN SO LUCKY.

07/13/2015
Components: ELECTRICAL SYSTEM,SEATS,VISIBILITY/WIPER
Incident Date: 07/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

WHEN THE CAR WAS STARTED IT INDICATED A SAFETY SENSOR WASN'T WORKING. EVERYTHING ELSE SEEMED FINE. WHILE DRIVING DOWN THE ROAD THE AIR/DEFROST SYSTEM STOPPED WORKING CAUSING WINDOWS TO FOG, I ALSO LOST CONTROL OVER THE VOLUME AND ALL OF THE CONSOLE SYSTEMS. ONLY 2 OF THE WINDOWS WOULD GO DOWN. BEFORE I WAS ABLE TO PULL OVER (ABOUT 5 MINUTES) EVERYTHING STARTED WORKING AND AT THE SAME TIME WHILE DRIVING MY ELECTRONIC SEAT STARTED MOVING FORWARD. FINALLY STOPPING MAYBE IN ONE OF THE PRE-PROGRAMED POSITIONS. WE HAVE HAD PRIOR ISSUES THIS PAST WINTER WITH LOSING CONTROL OVER THE CONSOLE CONTROLS AND THE HEAT SHUTTING OFF. THIS IS THE FIRST TIME HAVING ISSUES WITH THE SEAT MOVING ON ITS OWN WHILE DRIVING. NOTHING WAS DONE BECAUSE WE WERE INFORMED THAT THERE WAS NO CODE GIVEN WHEN WE BROUGHT IT IN TO BE FIXED AND SINCE IT WAS NOT EXHIBITING THE PROBLEM AT THE TIME IT WAS IN THE SHOP THERE WAS NOTHING THEY COULD DO. WE HAVE BEEN TRYING TO GET THE ELECTRIC WINDOWS FIXED SINCE OWNING THE CAR. THE FACT THAT THEY ONLY WORK INTERMITTENTLY MAY OR MAY NOT BE RELATED TO THESE OTHER INCIDENTS.

07/11/2015
Components: UNKNOWN OR OTHER
Incident Date: 07/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

AT AN OUTSIDE FUNCTION, LOADED MY 2 YEAR OLD IN THE BACK SEAT THEN PUT MY BAGS ON FRONT PASSENGER SIDE. SHUT THE DOOR ONLY TO FIND OUT IT IS NO LONGER LATCHING SO MY FRONT PASSENGER DOOR WILL NOT CLOSE AT ALL. IT WAS A SATURDAY JUST BEFORE NOON. CONTACTED 3 DEALERS ALL OF WHOM TOLD ME TO DRIVE MY CAR TO THEM BUT THEY WOULDN'T EVEN LOOK AT IT UNTIL MONDAY. NONE HAVE PART AVAILABLE AS THIS ISSUE IS ACTUALLY A RECALL. TOLD THEM IT WOULD BE UNSAFE TO DRIVE THIS VEHICLE, LET ALONE WITH A TODDLER IN THE BACKSEAT. THEY ALL SAID THEY COULDN'T TOW IT UNLESS I PAID THE TOW BILL. ONE SUGGESTED I HOLD THE DOOR CLOSED WHILE DRIVING IT TO THEM. THE OTHER ADVISED I NEEDED TO FIND A PIECE OF ROPE TO TIE IT CLOSED. NO ONE KNOWS HOW LONG BEFORE IT IS ABLE TO BE REPAIRED. THEY'VE ALL SUGGESTED I DROP IT OFF UNTIL IT CAN BE REPAIRED BUT NONE CAN OFFER A RENTAL. THIS IS EXTREMELY UNACCEPTABLE. MY HUSBAND AND I BOTH WORK AND WE HAVE TWO SMALL CHILDREN. I ASKED WHAT I WOULD DO IN THE EVENT THAT IT RAINED BECAUSE THE INSIDE OF MY CAR WOULD GET WET. SO FOR NOW I'M STUCK AT HOME WITH A VEHICLE THAT IS USELESS WITH NO SOLUTION IN SITE. NOT TO MENTION THIS IS THE 4TH RECALL ON MY CAR!!! I WILL NEVER OWN ANOTHER FORD!!!!

07/10/2015
Components: STRUCTURE
Incident Date: 07/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE FRONT DRIVER SIDE DOOR OPENED AFTER THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

07/08/2015
Components: STEERING,AIR BAGS,SEAT BELTS
Incident Date: 07/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 15V250000 (STEERING); HOWEVER, THE MECHANIC NOTICED THAT THE STEERING GEAR MOTOR ATTACHMENT BOLTS WERE MISSING. THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES, LOCKS, LINKAGES); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,800.

07/06/2015
Components: STEERING
Incident Date: 06/27/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THERE WAS AN INTERNAL FAULT WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

06/30/2015
Components: POWER TRAIN
Incident Date: 06/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA9AR******
Summary

WE JUST BOUGHT THIS CAR 3 MONTHS AGO. 4 TIMES WITHIN THE LAST MONTH THE CAR SHIFTED INTO NEUTRAL WHILE EITHER ON THE HIGHWAY OR GOING UP HILLS. ONCE IT SHIFTS INTO NEUTRAL THE ONLY THING WE CAN DO IS COAST TO A SAFE STOP, SHUT THE CAR OFF, AND WAIT A WHILE TO RESTART IT. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE GOING 70 + MPH ON THE HIGHWAY. THE TRANSMISSION PROBLEMS THAT FORD VEHICLES ARE HAVING ALSO INCLUDES THE FUSION NOT JUST THE FOCUS AND FIESTA.

06/29/2015
Components: STEERING
Incident Date: 04/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU6DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/25/2015
Components: POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 05/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FADP3K20DL******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE HESITATED AND LOST POWER. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS, GAUGES, AND METERS ON THE INSTRUMENT CLUSTER FAILED TO FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS WERE ACTIVATED BUT WERE DIM. AS A RESULT, THE CONTACT'S VISIBILITY WAS DIMINISHED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH, TRANSMISSION, AND THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.

06/22/2015
Components: AIR BAGS,SEAT BELTS
Incident Date: 11/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/19/2015
Components: SEAT BELTS
Incident Date: 05/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH79DR******
Summary

I FOLDED THE BACK SEAT DOWN AND WHEN I WENT TO PUT IT UP THE SEAT BELT FOR THE MIDDLE PASSENGER IN THE BACK SEAT LOCKED AND I COULD NOT GET THE SEAT TO COME UP. I WENT TO THE FORD DEALERSHIP AND THEY CUT THE BELT AND SAID THEY WOULD ORDER ANOTHER BELT. WHILE THEY WERE CUTTING THE BELT THE COMMENT WAS MADE THIS IS THE 5TH OR 6TH CAR WE HAVE COME IN WITH THIS PROBLEM. I STARTED TO THINK THIS IS ONE DEALERSHIP, HOW MANY MORE CARS OWNERS HAVE HAD THIS HAPPEN TO THEM. I THINK THIS IS A REAL SAFETY ISSUE.

06/16/2015
Components: AIR BAGS,SEAT BELTS
Incident Date: 11/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15

06/11/2015
Components: AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
Incident Date: 11/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000, 15V246000 (AIR BAGS, SEAT BELTS, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO REMEDY THE DEFECT WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/11/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 09/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 AND 14V597000 (AIR BAGS, SEAT BELT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S DOOR OPENED WHILE DRIVING AT AN UNKNOWN SPEED. THE FAILURE MILEAGE WAS 18,005. UPDATED 8/19/15*CN THE VEHICLE WAS REPAIRED. UPDATED 9/30/2015*JS

06/11/2015
Components: POWER TRAIN
Incident Date: 05/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE GEAR WAS PLACED INTO REVERSE, THE ELECTRONIC REAR SCREEN INDICATED THAT THE VEHICLE WAS REVERSING; HOWEVER, THE VEHICLE MOVED FORWARD INSTEAD. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 6,000. UPDATED 8/18/15*CN UPDATED 10/19/2017*CN

06/08/2015
Components: UNKNOWN OR OTHER,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 06/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

MY PASSENGER FRONT DOOR WOULDN'T SHUT, IN THE RAIN, AT THE STORE, I HAD TO LEAVE IT OPEN AND UNLOCKED AND HAVE MY HUSBAND PHYSICALLY HAD TO HOLD THE DOOR SHUT. AFTER SLAMMING IT PROBABLY OVER 100 TIMES, WE GOT IT SHUT, WE HAVE THE SEAT BELT HOLDING IT SHUT. THIS IS A HUGE CONCERN FOR ME, I HAVE A 2 YEAR OLD AND 1 YEAR OLD WHAT IF THIS HAPPENED TO THEIR DOOR AND NO ONE COULD HAVE HELD THE DOOR SHUT GOING DOWN THE ROAD, OR A GUST OF WIND WOULD HAVE HAPPENED, ETC. WTF????????

05/28/2015
Components: POWER TRAIN,ENGINE
Incident Date: 06/24/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO VIOLENTLY VIBRATE AND THEN STALLED. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED AND THE MOTOR MOUNTS WERE REPLACED. IN ADDITION, WHILE IDLING, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ROLLED UNINTENTIONALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,900.

05/21/2015
Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Incident Date: 01/15/2014
Crash: No
Fire: No
Summary

AFTER PURCHASE OF FORD FUSION 2013 FROM NORTHAMPTON FORD NORTHAMPTON, MA 01060 FOR SEVERAL MONTHS AIR BAG LIGHT WOULD COME ON AND GO OFF AT DIFFERENT SPEEDS INCLUDING THE ALARM BELL EVEN ON HIGHWAY. THEY FINALLY TOOK IT IN AND SAID IT WAS A ELECTRICAL HOUSING UNDER SEAT. I NO LONGER TRUST THIS CAR BECAUSE THE NUMBER OF RECALLS ANS REPORTED TROUBLES ABOUT MAKE AND MODEL, MAINLY AIR BAG. WHEN I CALLED DEALERSHIP REPAIR CENTER THEY WERE RUDE AND CONTINUE TO STATE DO NOT HAVE PARTS TO FIX RECALLS. I FEEL FORD OR THE DEALERSHIP SHOULD BUY MY CAR BACK FOR WHAT I OWE, IT IS A LEMON. I NO LONGER TRUST THE PRODUCT TO HAVE MY SON DRIVE IT.

04/30/2015
Components: AIR BAGS,LATCHES/LOCKS/LINKAGES,SEATS
Incident Date: 04/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V579000 (AIR BAGS, SEATS) IN JANUARY OF 2015; HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/21/15*CN THE CONSUMER RECEIVED ANOTHER RECALL REGARDING PAWL SPRING TAB INSIDE THE DOOR LATCHES. UPDATED 08/04/15*JB

04/29/2015
Components: AIR BAGS
Incident Date: 11/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I RECEIVED A LETTER IN NOVEMBER 2014 STATING THAT THERE WAS A RECALL ON MY 2013 FORD FUSION. SAFETY RECALL NOTICE 14S21 / NHTSA RECALL 14V-597. IT STATES THAT ON MY VEHICLE, THE RESTRAINTS CONTROL MODULE MAY DEVELOP A SHORT CIRCUIT OVER TIME. IF THIS OCCURS, THE AIRBAG WARNING INDICATOR LAMP WILL ILLUMINATE IN THE INSTRUMENT CLUSTER AND THE DEPLOYABLE RESTRAINT SYSTEMS (FOR EXAMPLE: AIRBAGS AN SIDE AIRBAG CURTAINS) MAY NOT FUNCTION AS INTENDED IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY. A SHORT CIRCUIT MAY ALSO AFFECT THE FUNCTION OF OTHER SYSTEMS THAT USE DATA FROM THE RESTRAINTS CONTROL MODULE, INCLUDING STABILITY CONTROL. I HAVE ATTEMPTED TO CONTACT MY DEALERSHIP SEVERAL TIMES IN AN ATTEMPT TO GET MY VEHICLE REPAIRED IN A REASONABLE TIME FRAME. HOWEVER, THE DEALERSHIP STILL SAYS THAT THEY DO NOT HAVE ANY PARTS FROM THE MANUFACTURER AND WILL NOT RECEIVE ANY PARTS UNTIL AROUND NOVEMBER OR DECEMBER WHICH WOULD THEN BE A FULL YEAR FROM THE DATE OF THE ORIGINAL NOTICE. I HAVE TWO SMALL CHILDREN AND AM CONCERNED FOR THEIR SAFETY IN THE CAR AND AM UNSURE OF HOW TO GO ABOUT GETTING THIS REPAIRED IN A TIMELY MANNER. THANKS FOR YOUR HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

04/23/2015
Components: STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 03/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P067XDR******
Summary

MY DASH DOOR INDICATOR LIGHT CAME ON AND AFTER CHECKING THE DOORS FOUND THE PASSENGER REAR DOOR HAD OPENED AND WOULD NOT CLOSE. AFTER TRYING SEVERAL TIMES TO CLOSE THE DOOR NO LUCK IT WOULD JUST SWING BACK AT ME. I HAVE EMAILED FORD TO GET INFO ON THIS PROBLEM BUT NO RESPONSE BACK. *TR

04/22/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 04/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

MY PASSENGER DOORS BOTH WOULD NOT LATCH AND CAME OPEN AFTER LEAVING A PARKING SPACE...UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS

04/22/2015
Components: STRUCTURE
Incident Date: 04/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

THE PASSENGER SIDE DOOR LATCH HAS STOPPED WORKING. THE DOOR CAN CLOSE BUT WILL NOT LATCH. TRIED LOCKING AND UNLOCKING, BUT LATCH STILL DOES NOT WORK. *TR

04/20/2015
Components: STRUCTURE
Incident Date: 04/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POK93DR******
Summary

WIFE AND I GOT INTO THE CAR AND CLOSED THE DOORS AND BUCKLED UP. AS I WAS BACKING OUT OF THE DRIVE WAY THE PASSENGER DOOR OPENED UP. MY WIFE TRIED TO CLOSE THE DOOR BUT IT WOULD NOT CLOSE. I HAD TO WAIT OVER THE WEEKEND TO TAKE CAR TO DEALER FOR REPAIR. *TR

04/19/2015
Components: STRUCTURE
Incident Date: 04/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

YESTERDAY, DRIVING ON A FREEWAY ACCESS ROAD, THE FRONT PASSENGER DOOR OPENED. AFTER STOPPING, FOUND DOOR WILL NOT LATCH CLOSED. TONIGHT THE WIFE WAS CLEANING HER STUFF FROM THE CAR SO I CAN TAKE IT TO THE DEALER TOMORROW AND NOW THE REAR PASSENGER DOOR HAS THE SAME PROBLEM. WILL NOT LATCH CLOSED. BEING THE WIFE'S CAR, THE PASSENGER SIDE DOORS GET VERY LITTLE USE. *TR

04/14/2015
Components: STRUCTURE
Incident Date: 04/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79ED******
Summary

I WAS DRIVING MY CAR OUT OF MY APARTMENT PARKING LOT AND THE REAR PASSENGER SIDE DOOR SWUNG OPEN. I STOPPED RIGHT AWAY. I CHECKED THE DOOR LATCH AND IT WAS DOWN BUT WHEN I PUSHED THE DOOR TO SHUT IT WOULD NOT CATCH AND SHUT. *TR

04/09/2015
Components: STEERING,EXTERIOR LIGHTING
Incident Date: 04/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

WHILE DRIVING MY 2013 FORD FUSION I SUDDENLY LOST POWER STEERING CONTROL. THERE WERE TWO ALARM MESSAGES SERVICE ADVANCE TRAC AND HILL START ASSIST UNAVAILABLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THIS CAR. THE FIRST TIME WAS IN 2014 AND DAVIDSON FORD OF WATERTOWN NY FIXED THE ISSUE THEN. *TR

03/31/2015
Components: STEERING,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL
Incident Date: 03/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G79DR******
Summary

STARTED UP THE VEHICLE IN THE MORNING AFTER SITTING ALL NIGHT, BUZZERS, WARNING LIGHTS AND MESSAGES POPPED UP ON THE INSTRUMENT CLUSTER. "HILL ASSIST NOT AVAILABLE" "SERVICE ADVANCE TRAC" TWO LIGHT ARE ALSO ILLUMINATED, TRACTION CONTROL AND STABILITY CONTROL. THE SHORT 3 FLASH SIGNALS WORK BUT THE SUSTAINED FLASH WILL NOT, THE SIGNAL WILL FLASH ONCE AND SHUT OFF. THE BIGGEST SAFETY CONCERN IS THE POWER STEERING ASSIST DOES NOT WORK. IT WILL ACTUALLY JERK THE STEERING WHEEL IN THE OPPOSITE DIRECTION! UNFORTUNATELY I HAD TO DRIVE THE VEHICLE 40 MILES TO WORK. IT GRINDS AND POPS AS THE WHEEL IS TURNED LIKE IT IS TRYING TO RIP THE TIE RODS LOOSE. I AM AUTOMOTIVE SAVVY AND FELT I COULD HANDLE DRIVING IT, HOWEVER IF MY WIFE WAS TO DRIVE THIS VEHICLE I WOULD FEAR THERE WOULD'VE BEEN AN ACCIDENT. *TR

03/28/2015
Components: AIR BAGS,SEAT BELTS,SEATS
Incident Date: 10/31/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

HIT DEER GOING 45 MILES AN HOUR WHEN HE RAN OUT IN FRONT OF ME. VEHICLE CHECK WAS DEPLOYED. SAID AIRBAG ACTIVATED. NEITHER THE AIRBAG WENT OFF NOR DID THE SEAT BELT RESTRAINT TIGHTENED. OBTAINED 7000.00 IN FRONT END DAMAGE INCLUDING RADIATOR, HOOD FENDERS AND PUSHED IN DRIVER DOOR. POLICE OFFICER CHECKED THE AIRBAG FOR ME AND STATED THAT I NEEDED TO LET THEM KNOW IT SHOULD HAVE DEPLOYED AND DID NOT. HAD VEHICLE TOWED AND CALLED PECK FORD. AFTER 3 WEEKS IN THE AUTO REPAIR STATED THEY RAN A CHECK AND IT SEEMED THE AIRBAG WAS FINE. THEY HAD TO DO A REALIGNMENT AND THE RADIATOR HOSE AND BOLTS SNAPPED OFF PLUS THE BODY WORK. FORD STATED IT WAS IN A RECALL BUT THAT THEY WOULD NOT HAVE THE PARTS FOR A YEAR. I TOLD THEM I WAS AFRAID TO DRIVE IT AND TOLD THEM ABOUT THE ACCIDENT AND THE FAILURE OF THE AIRBAG TO DEPLOY NOR THE RESTRAINTS. PECK FORD ALSO STATED THAT THERE WAS NOT MUCH THEY COULD DO UNLESS THE AIRBAG LIGHT STAYED ON WHEN CAR WAS OPERATING. PREVIOUSLY, IN SUMMER OF 2014, I WROTE THE WARRANTY CENTER BECAUSE MY HEADLINER HAD TO BE REPLACED DUE TO WRINKLING AND FALLING IN FRONT. THEY REPLACED THE HEADLINER BUT IT STARTED HAPPENING AGAIN SO I WROTE THEM IN SUMMER OF 2014. THEY STATED THE ONLY RECALL THEY HAD WAS FOR THE AIRBAG AND THAT I SHOULD STOP DRIVING THE CAR IMMEDIATELY AND CALL FORD. I CALLED THEM AND THEY SAID THERE WAS NO PARTS AVAILABLE AND STATED THEN THAT THE AIRBAG LIGHT HAD TO BE ON. FAST FORWARD TWO MONTHS LATER AND I HIT A DEER, NO AIRBAG DEPLOYED, THE RESTRAINTS DID NOT WORK. FEARFUL WHEN DRIVING THE CAR NOW AND NO HELP AVAILABLE. DRIVER SEAT NOW SAGS TO ONE SIDE

03/26/2015
Components: STEERING
Incident Date: 03/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I HAD JUST PICKED UP MY DAUGHTER AFTER WORK AND WE STARTED HEADING ON DOWN THE ROAD. THEN AS I WAS TURNING AROUND THIS CURVE A LOUD NOISE HAPPENED AND LOST ALL THE POWER STEERING IN MY CAR. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN ALL THE YEARS OF DRIVING. VERY DANGEROUS AND NOW THE FORD DEALERSHIP SAID THAT THIS IS NOT A RECALL FOR MY VEHICLE. I KNOW THERE IS RECALL FOR THIS EXACT ISSUE SO I WANT TO PROTECT ANYONE ELSE WHO HAS MY VEHICLE. *TR

03/13/2015
Components: AIR BAGS,SEAT BELTS
Incident Date: 11/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/10/2015
Components: ENGINE
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

THE 2013 FORD FUSION LOST POWER AND SHUT-OFF WHILE SITTING IN THE DRIVEWAY. THE CAR WAS STARTED AGAIN AND BY THE TIME I MADE IT TO THE END OF DRIVEWAY AT THE SPEED OF 5 MPH, THE CAR SHUT-OFF BEFORE I COULD MAKE IT ONTO THE STREET. THERE WERE NO WARNING LIGHTS OR INDICATORS ON THE DASH WHEN THE CAR LOST POWER. *TR

03/10/2015
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT PASSENGER DOOR AUTOMATICALLY OPENED AND WAS UNABLE TO LATCH THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

03/07/2015
Components: STEERING
Incident Date: 03/04/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I WAS TURNING AROUND IN MY DRIVEWAY AND THE STEERING LOCKED UP. I COULD NOT TURN THE STEERING WHEEL AT ALL. *TR

03/02/2015
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 03/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

THIS IS THE 6TH TIME I AM TAKING MY VEHICLE IN. THE FIRST 5 TIMES WERE FOR TRANSMISSION ISSUES. THEY FOUND "TRASH" IN MY TRANSMISSION AND HAD TO TAKE IT APART. THAT HAPPENED ABOUT 1 MONTH AGO. I NOW HAVE A SERIOUS FUEL LEAK. I PURCHASED EXTENDED WARRANTY, HOWEVER, I AM CONCERNED THAT THIS VEHICLE IS NOT SAFE TO DRIVE. I PURCHASED THIS VEHICLE BRAND NEW AND HAVE HAD NOTHING BUT SERIOUS PROBLEMS WITH IT. I AM CONCERNED FOR THE SAFETY OF MYSELF AND MY KIDS. I DO NOT EVEN WANT MY CHILDREN IN THIS CAR ANYMORE. ARE THERE ANY SOLUTIONS TO MY SITUATION? *TR

03/01/2015
Components: STEERING
Incident Date: 02/24/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

POWER STEERING SYSTEM FAILURE. VEHICLE HAS LOST ALL POWER STEERING RENDERING THE VEHICLE EXTREMELY DIFFICULT TO DRIVE, AND DEFINITELY UNSAFE TO DRIVE. *TR

02/26/2015
Components: POWER TRAIN,ENGINE
Incident Date: 07/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FADP3K23DL******
Summary

THE TRANSMISSIONS SHUTTERS AT ALL SPEEDS. THE CAR STALLS ON RED LIGHTS. THE CAR STALLS GOING AROUND CURVES. THE CAR STALLS GOING BOTH UP AND DOWN HILLS. FORD PUT OUT AND "EXTENDED WARRANT" BUT DOES NOT HAVE THE PARTS TO FIX THE PROBLEM. WE HAVE TALKED TO TWO DIFFERENT DEALERS AND A REGIONAL MANAGER FOR FORD, BUT NOTHING IS GETTING DONE.

02/25/2015
Components: ELECTRICAL SYSTEM
Incident Date: 02/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

02/23/2015
Components: STRUCTURE
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL*THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TAPE ON THE TRANSMISSION GEAR SELECTOR HAD PEELED OFF CREATING VERY SHARP EDGES AND CAUSING A LACERATION TO HIS RIGHT HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

02/18/2015
Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
Incident Date: 02/16/2015
Crash: No
Fire: No
Vehicle Identification Number: UNK******
Summary

FRIENDS AND I RENTED A 2013 FORD FUSION FROM HERTZ WHILE ON A TRIP LAST WEEKEND. THE COMPUTER DISPLAY THAT CONTROLS THE AC AND OTHER FUNCTIONS SHUT DOWN MIDWAY THROUGH THE TRIP. THE CAR RAN WELL ENOUGH TO DRIVE, SO WE CONTINUED DRIVING IT FOR THE REMAINDER OF THE TRIP. I WAS SEATED BEHIND THE DRIVER. I NOTICED A SLIGHT HEADACHE EARLIER IN THE TRIP AFTER BEING IN THE CAR. AFTER THE AC/HEAT FUNCTIONS SHUT DOWN, I GOT A MAJOR HEADACHE PLUS NAUSEA. THE OTHER BACK SEAT PASSENGER ALSO GOT A HEADACHE, THOUGHT LESS SEVERE. ONLY AFTER I WAS OUT OF THE CAR AND IN FRESH AIR DID THE HEADACHE DISSIPATE SLOWLY. I SUSPECT THAT, WITHOUT POSITIVE AIR PRESSURE IN THE CAR'S CABIN, THAT EXHAUST GASES ARE DRAWN INTO THE CAR WHILE IT'S MOVING. THIS SAME PHENOMENON OCCURRED TO ME ABOUT 14 YEARS AGO. I AM CONCERNED THAT MODERN CARS DRAW EXHAUST INTO THE CARS--OBVIOUSLY DANGEROUS. *TR

02/12/2015
Components: AIR BAGS
Incident Date: 02/02/2015
Crash: No
Fire: No
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE REPLACEMENT AIR BAG WOULD NOT BE AVAILABLE UNTIL THE THIRD QUARTER OF 2015. *JB

02/07/2015
Components: AIR BAGS,SEAT BELTS,SEATS
Incident Date: 10/13/2014
Crash: Yes
Fire: No
Summary

WAS DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN DEER HIT CAR IN FRONT . THE IMPACT TOOK OUT FRONT BUMPER BUMPER GUARD HOOD LEFT FENDER AND LEFT DOOR. THE RADIATOR BOLTS CRACKED AND DROPPED THE RADIATOR. I WAS THROWN FORWARD BUT NEITHER SEAT BELT TIGHTENED OR AIR BAG WENT OFF. THE SYSTEM RADIO WENT INTO SYSTEM CHECK AND CONTINUALLY CHECKED , STATING AIRBAG DEPLOYED BUT IT DID NOT DEPLOY. ONE SIDE OF THE SEAT ON DRIVERS SIDE WILL NOT RISE WHEN TRYING TO BRING SEAT UP AND SO SEAT SAGS TO LEFT OFFICER THAT I CALLED TO THE SCENE STATED THAT IT LOOKED LIKE THE AIRBAG STARTED TO DEPLOY BUT WHEN I GOT THE CAR FIXED THEY SAID THEY FOUND THE AIRBAG STILL IN TACK. BOTH PARTIES POLICE AND MECHANIC STATED THAT THEY WERE SURPRISED AIRBAG DID NOT GO OFF. I CALLED FORD ABOUT THE RECALL AND THEY SAID CANNOT REPAIR UNLESS AIR BAG LIGHT IS ON . I WROTE SAFETY FOR FORD AND THEY SAID THE SAME THING. I CALLED DEALER BACK AND THEY STATED THAT I CANNOT BRING IN TILL LETTER ARRIVES BECAUSE THE PARTS TO REPLACE WOULD NOT BE IN TILL END OF 2015. *JS

02/06/2015
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 02/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TOOK VEHICLE IN FOR A NUMBER OF ISSUES, TWO OF WHICH WERE THE LEFT TURN SIGNAL WOULD SHUT OFF PREMATURELY TO COMPLETING A LEFT HAND TURN AND ALSO BOTH SIDE VIEW MIRRORS (MOSTLY DRIVERS SIDE) WOULD ALWAYS RESET ITSELF TO SOME RANDOM POSITION OTHER THAN THE ONE I SET THEM TOO WHENEVER THE VEHICLE WOULD RECEIVE POWER, (WHEN CAR IS OFF AND I WOULD EITHER OPEN ANY DOOR OR PRESS UNLOCK ON KEY FOB OR USE KEYLESS ENTRY) MIRROR ISSUE IS EASILY DUPLICATED (TURN CAR OFF AND OPEN DOOR TO CUT POWER, CLOSE DOOR, LOCK CAR, AND MUST WAIT AT LEAST 1 MINUTE FOR ALL POWER TO FULLY SHUT OFF, THEN UNLOCK CAR AND MIRRORS WOULD RANDOMLY MOVE AROUND, ALMOST AS IF THEY WERE TRYING TO CALIBRATE THEMSELVES) DEALER WITNESSED MIRROR ISSUE AS IT'S EASILY RECREATED, DID A BUNCH OF UPDATES OF VARIOUS CONTROL MODULES AND THEN SAID CAR IS FIXED. CAR WAS HOWEVER NOT FIXED AS I WENT TO USE MY TURN SIGNAL TO EXIT DEALER PARKING LOT, THE TURN SIGNALS NOW WOULD NOT STAY ON AT ALL FOR EITHER TURNING DIRECTION. I MUST NOW HOLD UP OR DOWN ON TURN SIGNAL LEVER IN ORDER TO KEEP SIGNALS BLINKING, ALSO THE MIRRORS STILL RANDOMLY MOVE WHEN ENERGIZING VEHICLE. DEALER UNABLE TO TROUBLE SHOOT ISSUE FURTHER AS TECH WAS LEAVING NOW MUCH DRIVE MY CAR WITH MALFUNCTION MIRRORS AND EVEN WORSE TURN SIGNAL ISSUE CAUSED BY THE UPDATES THEY DID PERFORM. UNHAPPY AND NO COURTESY VEHICLE OFFERED. *JS

02/04/2015
Components: VISIBILITY/WIPER
Incident Date: 02/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

THE DRIVER SIDE WIPER STOPPED WORKING AT 37900 MILES. *TR

01/26/2015
Components: FUEL SYSTEM, GASOLINE,AIR BAGS
Incident Date: 01/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K90DR******
Summary

TL*THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS , SEAT BELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

01/19/2015
Components: STEERING,ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 01/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHEN RETURNING TO VEHICLE I NOTICED THE MY FORD TOUCH RADIO WAS STILL ON. WENT TO DRIVE AWAY IN CAR AND POWER STEERING FAILED TO WORK. ALL TURN SIGNAL INDICATORS FAILED TO WORK AS I DROVE AWAY. THE DEFROST, HEATING, AND COOLING CONTROLS FAILED TO WORK. THE SPEEDOMETER FAILED TO WORK. THE 2 LCD SCREENS ON THE DASHBOARD WITH THE FUEL DISPLAY AND TACHOMETER DISPLAYED ONLY A WHITE BACKGROUND. THE POWER DOOR LOCKS FAILED TO WORK. THE RADIO WILL NOT TURN OFF WHEN THE VEHICLE IS EXITED AND THE PROBLEMS WHERE ALSO REPEATED AT THE VEHICLE DEALERSHIP. THIS IS A SAFETY ISSUE WHEN THE POWER STEERING, TURN SIGNALS, SPEEDOMETER AND DEFROST FAIL TO WORK WITH NO WARNING. *TR

01/14/2015
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 01/12/2015
Crash: Yes
Fire: No
Summary

ABOUT 2WKS A GO I NOTICED THE FOLLOWING MESSAGES ON DASHBOARD.... 1- SERVICE ADVANCE TRAC (ON RIGHT SIDE OF SPEEDOMETER, THERE WERE TWO VEHICLE ON A TRAC ICONS) 2- HILL ASSIST NOT AVAILABLE. 3- ABS LIGHT STAYED ON WHILE DRIVING. ALL THE ABOVE WARNING MESSAGES CAME ON EVERY TIME I STARTED THE CAR AND HAD TO HIT THE OK BUTTON SEVERAL TIMES TO MAKE THE HILL ASSIST MESSAGE GO AWAY, BUT ABS AND SERVICE ADVANCE TRAC REMAINED ON WHILE DRIVING. TWO DAYS AGO, WHILE DRIVING TO WORK, I NOTICE THE CAR STARTED TURNING DIAGONAL AND SLIDING FORWARD TOWARDS ON COMING LANE ON THE LEFT, I MANAGED TO BRING MY CAR BACK OVER TO MY LANE AND THIS IS WHEN I NOTICE IT PICKED UP A LITTLE BIT MORE SPEED, KEPT ON SLIDING AT AN ANGLE, BY THIS TIME THE CAR IS NOW PERPENDICULAR TO THE ROAD, SLIDING FORWARD AT THE SAME TIME HEADING TOWARDS THE DITCH ON THE RIGHT, MY CAR KEPT SLIDING WITHOUT ANY SENSE OF TRACTION, FELL ON ITS LEFT SIDE AND KEPT ON GOING AND LANDED IN THE EMBANKMENT IN THE SNOW ON ITS LEFT SIDE. IT DID SNOW THE WEEK BEFORE AND THE ROADS WERE PLOWED, I HAVE DRIVEN THIS ROAD MANY TIMES IN THE SNOW (AT TIMES WITHOUT BEING PLOWED) WITHOUT ANY ISSUES LISTED ABOVE AND I ALSO KNOW HOW THE CAR IS SUPPOSE TO FEEL WHEN TRACTION IS WORKING AND I DID NOT FEEL THAT. THIS IS MY FIRST TIME HAVING THIS PROBLEM AND HAVING THIS TYPE OF ACCIDENT. THANK GOD, I WAS NOT HURT AND WAS ABLE TO CLIMB OUT OF THE CAR THROUGH THE PASSENGER DOOR IN 10DEGREE WEATHER WHILE THE CAR WAS STANDING ON ITS LEFT SIDE. I DID NOTIFY THE DEALER WHEN THE WARNINGS INITIALLY CAME ON AND WAS TO BRING IT IN LAST THURSDAY, BUT UNFORTUNATELY I DID NOT GET OUT OF WORK IN TIME AND DEALER HAD CLOSED. I CALLED THEM THE NEXT DAY AND SERVICE PERSON ASSURED ME IT WAS OK TO DRIVE IT UNTIL I BROUGHT IT IN. THE DEALER SERVICE DEPT WERE VERY HELPFUL AND PROVIDED ME WITH RENTAL CAR UNTIL CAR IS FIXED. I HAVE PICS IF NEEDED. *TR

01/05/2015
Components: EXTERIOR LIGHTING
Incident Date: 01/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H74DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY CAUSING THE CONTACT TO USE THE HIGH BEAMS TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 12V553000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

12/30/2014
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 12/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K92DR******
Summary

THIS IS A CASE OF MULTIPLE INCIDENTS, FIRST INCIDENT WITH SIGNIFICANT ISSUE WAS ON 12/11/2014. AS I WAS PULLING OUT OF MY DRIVEWAY AND REVERSING ACROSS TWO LANES OF TRAFFIC, MY CAR TURNED OFF AND SAID "PRESS BRAKE TO START" (I HAVE THE PUSH-START-IGNITION). THE CAR TURNED OFF AS I WAS REVERING ACROSS THE STREET, I HAD TO PUT THE CAR IN PARK IN ORDER TO RESTART THE CAR. I RESTARTED THE CAR AND DROVE IT TO THE DEALERSHIP, WHICH THEY HAVE NEVER HEARD OF THIS ISSUE AND SAID THEY COULD NOT GET ME IN FOR AN APPOINTMENT UNTIL 12/15. ON 12/14/2014, AS I WAS DRIVING DOWN THE ROAD AT ~25MPH, MY CAR STARTED TO ACT LIKE IT WAS GOING TO QUIT, BEFORE I COULD PULL OFF TO THE SIDE OF THE ROAD, THE CAR TURNED OFF AND SAID "PRESS BRAKE TO START" I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD, AS I DID I PUT THE CAR IN PARK AND TRIED TO RESTART THE CAR AND IT JUST KEPT ROLLING OVER AND I HAD TO PUSH THE START BUTTON TO GET IT TO STOP, AS I DID, THE BRAKES AND STEERING WHEEL LOCKED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE CAR FOR 3 DAYS, COULD NOT FIND AN ISSUE. I FILED A COMPLAINT WITH FORD AND THEY HAVE CLOSED MY CASE SAYING THERE IS NOT AN ISSUE. IT IS NOW AT A 2ND DEALERSHIP WHERE THEY CAN NOT FIND AN ISSUE. I HAVE BEEN TOLD BY FORD TO CONTINUE DRIVING MY CAR UNTIL THE ISSUE HAPPENS AGAIN, WHICH IS A MAJOR CONCERN FOR MY PERSONAL AND OTHERS SAFETY AS I AM DRIVING DOWN THE ROAD. WHEN THE CAR QUITS, I HAVE HARDLY ANY CONTROL OVER THE VEHICLE AND LUCKILY I HAVE BEEN GOING AT SLOW PACE, BUT I DO NOT FEEL SAFE DRIVING THIS CAR AND FEEL LIKE FORD HAS GIVEN UP ON ME. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I'VE HAD IT WITH 9 RECALLS AND NOW THIS ISSUE, I AM CONCERNED THAT I AM NOT THE ONLY PERSON HAVING THIS ISSUE AND WOULD LIKE TO HAVE THE PROBLEM ADDRESSED BEFORE SOMEONE IS IN A SERIOUS ACCIDENT. *JS UPDATED 2/11/16 *JS

12/30/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

12/26/2014
Components: STEERING
Incident Date: 12/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR6DR******
Summary

DRIVING MY CAR HOME FROM WORK TODAY AND A WARNING CAME ON CARE DISPLAY SAYING "POWER STEERING ASSIST FAULT" CAME ON STEERING WAS A LITTLE HARD FOR A COUPLE SECOND AND THEN LIGHT WENT OFF AND STEERING RETURN TO NORMAL. HAD A HAPPEN BEFORE WHEN PARK BUT DIDN'T THANK ANYTHING UNTIL TODAY. ALSO HAVE BEEN COMING OUT OF GARAGE AND TRACTION CONTROL LIGHT COMING ON AND SAID FAULT BEFORE. *TR

12/16/2014
Components: AIR BAGS,SEAT BELTS
Incident Date: 12/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K94DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

12/11/2014
Components: STEERING
Incident Date: 12/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

ON DECEMBER 10TH, I WENT TO PULL OFF AND WHILE I WAS IN DRIVE, A WARNING CAME UP THAT SAID "STEERING ASSIST FAILURE." AND MY STEERING LOCKED ON ME. PRIOR TO THIS, I HAVE MADE SEVERAL COMPLAINTS TO FORD, INFORMING THEM THAT OVER THE LAST 6, MY CAR HAS GOTTEN INCREASINGLY LOUDER AND SHAKES TERRIBLY. THEY'VE IGNORED MY CONCERNS AND DISMISSED ME MULTIPLE TIMES, STATING THAT IF NOTHING IS FOUND ON THE COMPUTER, THEY CANNOT DO ANYTHING. IN OCTOBER, I REFUSED TO LEAVE THE SERVICE DEPARTMENT UNTIL SOMEONE CHECKED MY CONCERNS. FINALLY, A MECHANIC SAT IN MY CAR AND LISTENED TO THE LOUD RATTLING NOISE. HE SAID "THAT'S NOT NORMAL." UPON INSPECTION, THE MECHANIC SAID THAT HE FOUND 2 LOOSE CLIPS THAT ATTACH TO MY FUEL LINE. I WAS TOLD THAT MY ENTIRE FUEL LINE NEEDED TO BE REPLACED, BUT THAT THE PART WAS ON BACK ORDER. THEY SAID I NEEDED TO STILL DRIVE MY CAR DESPITE THE "LOOSE CLIPS. " I DON'T KNOW HOW ACCURATE THEIR DIAGNOSIS IS, BUT THEY SAID MY PART WOULD FINALLY BE HERE ON NOVEMBER 17, 2014. WHEN I CALLED AGAIN YESTERDAY, THEY SAID IT WAS STILL ON BACK ORDER! FROM WHAT I'M READING ABOUT THIS STEERING WHEEL LOCK PROBLEM, IT SOUNDS LIKE MY PRIOR CONCERNS CAN ALL BE RELATED. FORD SAID THEY DIDN'T HAVE A RECALL FOR MY STEERING WHEEL PROBLEM AND ASKED ME TO DRIVE MY CAR THERE! I INFORMED THEM THAT MY STEERING WHEEL LOCKED ON ME AND THAT I DID NOT FEEL SAFE! I'M FURIOUS AT THE WAY I HAVE BEEN TREATED AS A CUSTOMER AND I FEEL LIKE NO ONE CARES ABOUT MY SAFETY. *TR

12/11/2014
Components: TIRES
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE: P235/45R18. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000. UPDATED 02/02/15*LJ UPDATED 9/8/2017*CN

12/10/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 11/09/2014
Crash: Yes
Fire: Yes
Vehicle Identification Number: 3FA6P0K93DR******
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, ANOTHER VEHICLE SLIGHTLY STRUCK THE DRIVER SIDE BUMPER OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. TWENTY MINUTES LATER, A POPPING SOUND EMITTED FROM INSIDE THE STEERING WHEEL AND SMOKE APPEARED FROM THE DASHBOARD. THE VEHICLE SHUT OFF INDEPENDENTLY AND THE CONTACT HASTILY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIREFIGHTERS HAD TO RIP APART THE ENTIRE DASHBOARD IN ORDER TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE SOURCE OF THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE INCIDENT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS 15,000.

12/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 12/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G7XDR******
Summary

WE WERE LEAVING THE BOWLING ALLEY AND BACKING UP OUT OF A PARKING SPACE WHEN OUR CAR JUST CUT OFF. THE LIGHTS ARE NOT DIM AND WE TRIED TO BOOST IT FROM A FRIEND'S BATTERY JUST TO MAKE SURE IT WASN'T THE BATTERY. THE RADIO AND EVERYTHING WORKS INSIDE THE CAR, BUT THERE IS NOT EVEN A CLICKING NOISE WHEN WE TURN THE KEY SO IT ISN'T EVEN ATTEMPTING TO CUT ON. WE ARE GOING TO THE MILITARY SALES OFFICE TODAY SINCE WE ARE OUT OF THE U.S. WHEN WE BOUGHT IT LESS THAN 7 MONTHS AGO. *TR

12/02/2014
Components: AIR BAGS,SEAT BELTS
Incident Date: 12/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/20/15*LJ UPDATED 6/9/2015 *JS

11/27/2014
Components: STEERING
Incident Date: 10/22/2014
Crash: Yes
Fire: Yes
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

I WAS IN A CAR ACCIDENT WITH MY 2013 FORD FUSION. THERE WAS A WITNESS AT THE SCENE SAYING THAT THERE WERE SPARKS SHOOTING FROM MY CAR BEFORE THE ACCIDENT HAPPENED. HE SAYS IT LOOKED LIKE A TIRE CAME OFF MY CAR TAKING A RIGHT CURVE ON A MAIN ROAD IN THE CITY THE CAR DID NOT TURN I JUST WENT STRAIGHT ACROSS 2 LANES OF ONCOMING TRAFFIC.ON THO THE SIDEWALK AND INTO A TREE. I COULD NOT OPEN THE DOOR TO THE CAR TO GET OUT 2 GUYS CAME OVER AND NOTICED THE CAR WAS ON FIRE AND PULLED THE DRIVER SIDE DOOR OPEN. I ENDED UP IN THE HOSPITAL LUCKILY NO ONE ELSE WAS HURT I LIVE IN LONDON ONTARIO CANADA. .....UPDATED 12/15/15 *BF *TR UPDATED 9/7/2017*CN

11/25/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 11/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D99DR******
Summary

FIRST TIME WAS YESTERDAY MORNING. HUSBAND WAS PULLING OUT OF A PARKING SPOT AND CAR STALLED. HE DIDN'T MENTION IT, THINKING IT WAS JUST A FLUKE. YESTERDAY EVENING I WENT TO THE STORE AND WHEN PULLING OUT OF PARKING SPOT CAR STARTED MISSING AS IF IT WERE NOT GETTING FUEL AND THEN STALLED. WHEN I TOLD HUSBAND ABOUT IT, HE EXPLAINED THAT THE SAME THING HAPPENED TO HIM EARLIER IN THE DAY. VERY SCARY FEELING. LUCKILY BOTH TIMES WERE AT SLOW SPEEDS. *TR

11/21/2014
Components: SEATS
Incident Date: 11/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0LU9DR******
Summary

THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR

11/20/2014
Components: STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H91DR******
Summary

I WAS DRIVING SW BOUND ON HWY 20 IN LOGANVILLE, GA WHEN MY CAR SURGED AND POWERED OFF AT 50 MPH 'THE VEHICLE TURNED OFF ON A VERY BUSY ROAD. I JUST BOUGHT THIS CAR LAST YEAR. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS FIRST TIME IT HAPPENED FORD REPLACED MY ENTIRE STEERING COLUMN. I HAD ZERO STEERING CAPABILITY, THE ENGINE WAS OFF AND UNRESPONSIVE AND ALL OF MY ELECTRONIC PANELS WENT DARK EXCEPT FOR A MESSAGE SAYING "TRANSMISSION IS NOT IN PARK" AND THE ENGINE WARNING LIGHT (YELLOW) CAME ON. I WAS ABLE TO HIT THE HAZARD LIGHTS AND BARELY INCH TO THE RIGHT SIDE ON THE HIGHWAY. THERE WAS A TRUCK BEHIND ME THAT HAD TO MAKE AN EVASIVE LANGE CHANGE MANEUVER TO THE LEFT IN ORDER TO AVOID COLLISION. ONCE I CAME TO A STOP I IMMEDIATELY TURNED MY VIDEO CAMERA ON MY PHONE AND STARTED DOCUMENTING WHAT WAS HAPPENING IN THE VEHICLE. I HAVE THIS VIDEO READILY AVAILABLE FOR YOU IF YOU NEED IT TO FURTHER YOUR INVESTIGATION. *TR

11/20/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU1DR******
Summary

ONE OF FORD'S ADVERTISED SAFETY SYSTEM IS THE CROSS TRAFFIC ALERT (CTA) AND BACKUP SENSORS THAT ALERT THE DRIVER TO SOMEONE IMMEDIATELY BEHIND THE VEHICLE OR APPROACHING THE VEHICLE FROM THE SIDES. WE NOTICED THAT WE COULD NOT HEAR THE SAFETY ALERT FROM THE REAR OF THE CAR UNDER NORMAL CONDITIONS. I DECIDED TO MEASURE THE LOUDNESS OF THE ALERTS TO SEE HOW THE THEY COMPARED TO NORMAL LEVELS. ALL MEASUREMENTS WERE TAKEN AT THE DRIVER'S SEAT USING DBA SINCE THIS WEIGHTS THE SOUND TO MATCH THE CONTOUR OF THE HUMAN EAR. THE FORWARD SENSORS MEASURE AT 55 DBA WHICH IS AT THE MID-POINT OF NORMAL COMMUNICATION (50-60 DBA) AND IS QUITE NOTICEABLE UNDER ALL CONDITIONS. THE REAR SAFETY ALERT MEASURES AT 40 DBA WHICH IS A LITTLE BIT ABOVE A SOFT WHISPER. NORMAL COMMUNICATION IS BETWEEN 10 AND 100 TIMES LOUDER. WHEN YOU GET IN YOUR HOT CAR IN A PARKING LOT THE A/C IS ON HIGH IT MEASURES 70 DBA. THIS IS WHEN YOU NEED THE SAFETY SYSTEM TO WORK WHEN BACKING OUT OF A PARKING SPOT. PROBLEM IS THE NOISE FROM THE A/C IS 1,000 TIMES LOUDER THAN THE SAFETY ALERT RENDERING IT INAUDIBLE UNLESS YOU TURN YOUR HEAD AND LEAN INTO THE BACK SEAT AREA, THEN A FAINT SAFETY ALERT CAN BE HEARD. I COMPLAINED TO FORD AND THIS WAS ASSIGNED A CASE NUMBER CAS-4970853. I THOUGHT IT WAS JUST MY CAR BECAUSE A FRIEND OF MINE HAS A FUSION ENERGI SAME YEAR AND HIS IS A LITTLE LOUDER ABOUT 46 DBA. THE DEALERSHIP COULD FIND NOTHING WRONG AND FORD SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. I ASKED FOR THE SPECIFICATION ON THE SOUND LEVEL SO I COULD VERIFY MY CAR WAS WITHIN SPEC. I WAS TOLD THEY DO NOT HAVE A SPEC, WHICH MEANS AS LONG AS IT MAKES A SOUND IT'S GOOD. IF THIS IS TRUE IT'S AN UNFORGIVABLE LAPSE IN QUALITY. I WAS TOLD ALL THE HYBRIDS ARE MUCH LOWER LEVEL THAN THE NON-HYBRIDS WHICH MAKES THIS A FLEET-WIDE SAFETY ISSUE. WORKAROUND: TURN YOUR RADIO UP AND IT WILL MUTE WHEN A SAFETY ALERT OCCURS

11/19/2014
Components: SUSPENSION
Incident Date: 11/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K91DR******
Summary

2013 FORD FUSION TITANIUM REAR SHOCKS ARE BAD AT 44,000 MILES. WHEN ROUGH ROAD IS HIT THE VEHICLE BECOMES UNSTABLE AND THE REAR END BOUNCES EXCESSIVELY. WHEN TRYING TO FIND REPLACEMENT OEM PARTS AT DEALERSHIP, THEY STATE THE PART IS BACKORDERED UNTIL AT LEAST DEC 23 2014. WHEN TRYING TO FIND AFTERMARKET REPLACEMENTS, THERE ARE NONE AVAILABLE FROM MAJOR MARKETERS. *TR

11/17/2014
Components: AIR BAGS
Incident Date: 11/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16*CN UPDATED 01/27/15

11/17/2014
Components: STEERING
Incident Date: 06/03/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

MY 1ST ENCOUNTER WAS LESS THAN 90 DAYS AFTER PURCHASE. MY POWER STEERING ASSIST LIGHT CAME ON WHEN ACTIVATING HANDS FREE PHONE, I LOST POWER STEERING AND COULD NOT MANUALLY TURN STEERING WHEEL. TURNED CAR OFF, RESTARTED ENGINE AND POWER STEERING WORKED. HAVE LOST POWER STEERING ON SEVERAL DIFFERENT OCCASIONS WITHOUT USING THE SYNC OPTION. CAR HAS BEEN BACK TO DEALER ON SEVERAL OCCASIONS AND A FORD REPRESENTATIVE HAS BEEN CONSULTED TO IDENTIFY AND REPAIR THIS DANGEROUS ISSUE, TO NO AVAIL. AFTER SPEAKING WITH A FORD REPRESENTATIVE FOR A POSSIBLE "IN HOUSE LEMON LAW" EVALUATION, I WAS TOLD THERE WAS NO PROBLEM WITH MY CAR AND THEY HAVE OFFERED AN EXTENDED WARRANTY AT NO ADDITIONAL CHARGE. *TR

11/13/2014
Components: STRUCTURE
Incident Date: 11/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

PASSENGER DOOR OPENED WHILE DRIVING. BOTH DOORS WILL NOT STAY LATCHED. *TR

11/12/2014
Components: STEERING,EXTERIOR LIGHTING
Incident Date: 11/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

PULLING INTO A PARKING LOT AND THE DISPLAY FLASHED WARNING AND DINGED, POWER STEERING FAILURE. SHUT CAR OFF, WARNING GONE, TAKING IT TO DEALERSHIP TOMORROW. ALSO TO NOTE EVER SINCE BUYING THE FUSION THE TURN SIGNALS WILL RANDOMLY SHUT OFF BEFORE COMPLETION OF TURN, SOMETIMES EVEN BEFORE TURN, EVERY TIME THE TURN SIGNAL WAS ACTIVATED ALL THE WAY NOT JUST THE FIRST STAGE. *TR

11/10/2014
Components: STEERING
Incident Date: 11/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.

11/10/2014
Components: STEERING
Incident Date: 11/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

I WAS DRIVING HOME FROM A ROAD TRIP AND WAS ABOUT 300 MILES FROM HOME WHEN MY "SERVICE POWER STEERING" NOW MESSAGE CAME ON MY SCREEN AND LESS THAN 5 MINUTES AFTER THAT MY STEERING WENT OUT ON MY VEHICLE. I PULLED OFF THE ROAD AT A GAS STATION AND TURNED MY CAR OFF AND THEN ON AGAIN BUT THE STEERING WAS STILL OUT. *TR

10/24/2014
Components: EXTERIOR LIGHTING,AIR BAGS
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE TURN SIGNALS FAILED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURNING MODULE NEEDED TO BE REPLACED. AT THE TIME OF THE REPAIR, THE MANUFACTURER STATED THAT THE TURNING MODULE WAS NOT THE CAUSE OF THE FAILURE. THE DEALER STATED THEY WOULD CALL BACK WHEN THE APPROPRIATE REPAIR WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

10/24/2014
Components: STRUCTURE
Incident Date: 08/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

WITHIN 2 MONTHS TWO DOOR LATCHES FAILED AND HAD TO BE REPLACED. I WORRY ABOUT THE OTHER 2 NOW. I DON'T KNOW IF THEY WOULD FAIL WHILE DRIVING. BOTH HAPPENED WHEN I OPENED THE DOOR AND THEN COULD NOT SHUT IT. *TR

10/20/2014
Components: STRUCTURE
Incident Date: 10/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION WILL NOT CLOSE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THE DIAGNOSIS WAS FAILURE OF THE DOOR LATCH ASSEMBLY. THE PART IS ON BACKORDER AND I WAS TOLD THEY HAVE NO IDEA WHEN THE PART WILL BE SHIPPED. WHILE AT THE DEALER, THERE WAS ANOTHER 2013 FORD FUSION WITH THE SAME PROBLEM ON THE SAME DOOR AS MINE. I HAVE OWNED THIS CAR FOR ALMOST TWO YEARS AND THERE IS NO WAY A DOOR LATCH SHOULD FAIL THIS EARLY. THE TOTAL COST FOR THE REPAIR WILL BE $431. *TR

10/16/2014
Components: EXTERIOR LIGHTING
Incident Date: 09/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0RU3DR******
Summary

I WAS DRIVING ON THE BLUE RIDGE PARKWAY ON A SUNNY DAY. MY HEADLIGHTS WERE SET AT "AUTO." THIS SELECTION AUTOMATICALLY TURNS MY HEADLIGHTS FROM DAYLIGHT RUNNING LIGHTS TO FULL HEADLIGHTS BASED ON THE AMOUNT OF LIGHT OUTSIDE. I ENTERED ONE OF THE MANY TUNNELS ON THE PARKWAY AND MY LIGHTS DID NOT COME ONE. IT WAS A SHORT TUNNEL, SO I THOUGHT PERHAPS THE SENSOR DIDN'T "THINK IT WAS DARK ENOUGH." HOWEVER, FOR EACH TUNNEL AFTER THAT, AND TO THIS DAY REGARDLESS HOW LONG OR DARK THE TUNNEL, MY "AUTOMATIC" HEADLIGHTS DO NOT TURN MY HEADLIGHTS ON. THIS CREATES AN UNEXPECTED COMPLETE LACK OF VISION. FORD CORPORATE AND MY LOCAL FORD SERVICE DEPARTMENT BOTH AGREED THAT THIS IS NOT UNUSUAL, THAT THE AUTOMATIC HEADLIGHTS OFTEN TAKE UP TO 20 SECONDS TO MAKE THE ADJUSTMENT. I KNOW NO OTHER CAR WHERE THIS ADJUSTMENT ISN'T NEARLY INSTANTANEOUSLY. HAD THERE BEEN A CYCLIST IN THE TUNNEL OR HAD I MET ANOTHER CAR, THIS "ANOMALY" COULD HAVE BEEN CATASTROPHIC. *TR

10/14/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

VEHICLE STALLED OUT AFTER TAKING A TURN AFTER A STOP SIGN. SPEED WAS AROUND 10-15MPH. ROLLED TO SIDE OF ROAD. CHECK ENGINE LIGHT ILLUMINATED. VEHICLE STRUGGLED TO RE-START AFTER SEVERAL ATTEMPTS. WHEN IT DID START IT WOULD IMMEDIATELY STALL AFTER PLACING THE SHIFTER INTO DRIVE. HAD VEHICLE TOWED TO DEALER. *TR

10/14/2014
Components: STRUCTURE
Incident Date: 10/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K97DR******
Summary

WHILE DRIVING WITH CHILDREN IN THE BACK SEAT OF THE VEHICLE THE REAR PASSENGER DOOR BECAME UNSECURED. THE DOOR LATCH FAILED AND WOULD NOT RE-SECURE. THIS WAS THE SECOND INCIDENT ON THE SAME CAR IN LESS THAN 2 WEEKS. THE FIRST TIME THE FRONT PASSENGER DOOR WOULD NOT SECURE. THAT FIRST TIME FORD REPAIRED THE DOOR. WHILE PICKING THE VEHICLE UP AFTER THE REPAIR ANOTHER FORD FUSION OWNER WAS DROPPING OFF HIS VEHICLE WITH THE SAME ISSUE. THE SAME DEALERSHIP HAD ANOTHER FUSION IN A COUPLE DAYS EARLIER WITH THE SAME PROBLEM. THIS IS A SAFETY CONCERN. MY FAMILY WAS IN THE CAR WHEN THE DOOR FAILED. *TR

10/14/2014
Components: STRUCTURE
Incident Date: 10/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU9DR******
Summary

WHILE DRIVING IN A PARKING LOT THE REAR PASSENGER SIDE DOOR UN-LATCHED AND OPENED. EFFORT TO CLOSE THE DOOR WAS NOT SUCCESSFUL. WE SECURED THE DOOR CLOSE WITH A RATCH-TIE DOWN AND TOOK THE CAR IN FOR SERVICE. THE DEALER INDICATED THE DOOR LATCH SYSTEM NEEDED TO BE REPLACE FOR $400. *TR

10/13/2014
Components: STEERING
Incident Date: 11/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

MILEAGE LISTED WAS ESTIMATE HAD CAR FOR 2 1/2 WEEKS DRIVING ON NJ TURNPIKE MESSAGE POWER STEERING FAULT PULLED IN TO REST STOP PER FORD, TURNED CAR OFF AND THEN ON MESSAGE WENT OFF BUT POWER STEERING LOCKED.UNABLE TO TURN WHEEL. CAR HAD TO BE TOWED TO FORD AGENCY-MALOUF NORTH BRUNSWICK NJ- THEY REPLACED POWER STEERING UNIT. MEDFORD FORD AND MALOUF FORD SAID THEY HAD NEVER HEARD THIS COMPLAINT BEFORE WHY ISN'T THIS CAR PART OF RECALL. *TR

10/08/2014
Components: STEERING
Incident Date: 01/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE POWER STEERING GEAR ASSEMBLY UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,264. UPDATED 11/20/14*LJ UPDATED 8/17/2015*JS

10/06/2014
Components: STEERING
Incident Date: 09/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU8DR******
Summary

THE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD COUNTRY SERVICE REPORTED "NO PROBLEM FOUND" AFTER HAVING MULTIPLE TECHNICIANS TEST DRIVE THE VEHICLE AND BECAUSE THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. FORD COUNTRY SERVICE RECOMMENDED I CONTACT FORD MOTOR COMPANY CUSTOMER SERVICE AND REPORT THE ISSUE. I COMPLIED AND CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE PERSON NAMED [XXX], ID # [XXX], CASE # [XXX]-. THE CUSTOMER SERVICE PERSON ([XXX]) RESPONDED ON OCTOBER 6, 2014 STATING THERE WAS NO OTHER ACTION FORD MOTOR COMPANY COULD TAKE BECAUSE THE SERVICE TECHNICIANS NEED TO DUPLICATE THE PROBLEM BEFORE REPAIRS CAN BE MADE AND SINCE THEY COULD NOT DUPLICATE THE PROBLEM, FORD COUNTRY WAS DIRECTED TO RELEASE THE VEHICLE BACK TO THE OWNER AND TERMINATE RENTAL CAR REIMBURSEMENT EFFECTIVE TODAY (OCT. 6, 2014).. THIS PROBLEM APPEARS TO BE IDENTICAL TO THE PROBLEM WITH FORD FUSION AUTOMOBILES REPORTED IN THE ASSOCIATED PRESS (AP) NEWSPAPER ARTICLE "FEDS PROBE POWER STEERING IN FORD MIDSIZE CARS", DATED OCTOBER 6, 2014. A COPY OF THIS COMPLAINT IS BEING DELIVERED TO FORD COUNTRY, COPY TO FORD MOTOR COMPANY CUSTOMER SERVICE ALONG WITH THE AP ARTICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

10/06/2014
Components: STEERING
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

WHEN YOU PUT ON THE BRAKES, THE VEHICLE ALWAYS TURNS HARD TO THE LEFT. THIS HAS DONE IT SINCE I HAVE HAD THE CAR. THOUGHT IT HAD TO DO WITH LOW PROFILE TIRES. TIRES ARE ROTATED AND BALANCE AS INDICATED BY MANUFACTURER. THE CAR IS ALSO ALIGNED AND DRIVES STRAIGHT FORWARD. *TR

10/03/2014
Components: AIR BAGS
Incident Date: 04/15/2014
Crash: No
Fire: No
Summary

AIRBAG WARNING LIGHT ILLUMINATED. AFTER RESTARTING CAR, IT SOMETIMES STAYED ON, AND SOMETIMES WOULD CLEAR. HAPPENED ~ ONCE A MONTH, THEN STARTED TO HAPPEN WITH ALARMING FREQUENCY IN JULY 2014. AIRBAG WARNING LIGHT WOULD COME ON ALMOST EVERY TIME CAR WAS USED. IN SEPT 2014, CAR WAS TAKEN TO DEALERSHIP AND SERVICE WAS PERFORMED. LIGHT DID NOT COME BACK ON FOR TWO WEEKS. AIRBAG WARNING LIGHT THAN BEGAN TO ILLUMINATE AGAIN FREQUENTLY. CAR WAS TAKEN BACK IN AGAIN AND TECH'S WORKED FOR TWO DAYS ON VEHICLE AND HAD ISSUES FINDING A ROOT CAUSE. CAR WAS NOT FIXED BUT WE WERE TOLD TO BRING BACK IN AGAIN. ON 10/3/2014, I RAN A VIN RECALL LOOKUP, AND NO RECALLS WERE ISSUED FOR MY CAR ALTHOUGH ISSUE SEEMS TO ALIGN WITH A RECALL ISSUED BY FORD ON SEPT 24-25/2014. I AM CONCERNED THAT THE POPULATION OF AFFECTED VEHICLES IS LARGER THAN THE RECALL. *TR

09/29/2014
Components: AIR BAGS
Incident Date: 09/22/2014
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A HEAD ON COLLISION, THE CONTACT SWERVED AND LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300.

09/25/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE TEMPERATURE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE WAS AT THE MAXIMUM HIGH. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,755.

09/22/2014
Components: STRUCTURE
Incident Date: 08/31/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

THE LATCH ON THE REAR PASSENGER DOOR FAILED. I OPENED THE DOOR AND THEN SHUT IT AND THE DOOR JUST BOUNCED BACK. AT THE TIME MY FAMILY AND I WERE IN MIDLAND, TX AND HAD TO DRIVE ALL THE WAY BACK TO AUSTIN, TX (6 HOURS) WITH THE REAR DOOR TIED DOWN. THIS WAS VERY UNSAFE AS WE HAVE A 1 YEAR OLD SON THAT RIDES IN THE BACK SEAT. WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE HAD TO WAIT 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH LATER ON THE FRONT PASSENGER DOOR WHICH I WILL MAKE A SEPARATE REPORT FOR** *TR

09/22/2014
Components: STRUCTURE
Incident Date: 09/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

**THIS IS THE SECOND TIME THIS HAPPENED** THE LATCH ON THE FRONT PASSENGER DOOR FAILED. MY HUSBAND SHUT THE DOOR AT THE GROCERY STORE AND THE DOOR BOUNCED BACK, IT WOULD NOT LATCH. THIS IS NOT SAFE! WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE WILL PROBABLY HAVE TO WAIT ANOTHER 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH PRIOR ON THE REAR PASSENGER DOOR WHICH I ALREADY MADE A SEPARATE REPORT FOR** *TR

09/19/2014
Components: SEATS
Incident Date: 01/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

THIS IS AN ONGOING PROBLEM. THERE IS A GAP BETWEEN THE CONSOLE IN THE MIDDLE OF THE SEATS AND THE SEATS. THINGS(FOR EXAMPLE PHONES, MAKE UP, ANYTHING THAT I CARRY) FALL INTO THE GAP ALL THE TIME. THE PROBLEM IS THAT WHEN I PUT MY HAND INSIDE THE GAP TO PICK UP WHATEVER FALLS, THE MECHANISM HAS VERY SHARP EDGES WITH OIL THAT CUT YOUR SKIN. I HAVE CUT MY HANDS MANY TIMES WITH THOSE SHARP EDGES.WE HAVE TRIED OUR BEST TO BE CAREFUL BUT STILL GETTING CUT. THE CUTS ARE VERY PAINFUL AND ANNOYING. SINCE THE BEGINNING, I EXPRESSED MY CONCERNS TO THE FORD DEALER, THEY TOLD ME THAT OTHER PEOPLE COVER THE GAPS WITH TOWELS.THEY SAID THERE IS NOTHING THEY CAN DO ABOUT IT. I NOTICED THAT THE 2014 MODELS DO NOT HAVE THAT PROBLEM.THEY CORRECTED THE SAFETY ISSUE IN THE 2014 FUSION MODEL. *TR

09/06/2014
Components: AIR BAGS
Incident Date: 08/18/2014
Crash: No
Fire: No
Summary

THE AIRBAG LIGHT STAYS ON. THE SERVICE DEPARTMENT AT FORD, SAID THE AIRBAGS WOULD NOT WORK IN THE EVENT OF AN ACCIDENT. FORD'S SERVICE DEPARTMENT REPLACED THE SAFETY MODULE BUT THAT DIDN'T FIX THE PROBLEM. THEY'VE ORDERED A SECOND PART, BUT IT'S BEEN ON BACK ORDER SINCE ABOUT AUGUST 20TH. IT'S NOW SEPTEMBER 6TH AND THE PART HASN'T BEEN SHIPPED. MY CAR HAS BEEN SITTING FOR NEARLY THREE WEEKS BECAUSE I REFUSE TO DRIVE IT WITH FAULTY AIRBAGS. *TR

09/02/2014
Components: POWER TRAIN
Incident Date: 01/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POH79DR******
Summary

I RENTED A 2013 FUSION TO TAKE MY SON BACK TO COLLEGE. ON THE WAY HOME I HEARD A NOISE UNDER THE CAR , I PULLED INTO A PARKING LOT PLACED THE CAR IN PARK BUT LEFT IT RUNNING . AS I WAS BENT DOWN LOOKING BENEATH THE CAR IT WENT INTO REVERSE AND STARTED ACCELERATING BACKWARD. MY DAUGHTER WHO WAS WITH ME HAD THE PASSENGER DOOR OPEN TALKING TO ME AND WHEN THE CAR STARTED TO BACK UP THE DOOR KNOCKED ME OVER AND DRAGGED ME BENEATH IT FOR APPROXIMATELY 4-6 FEET BEFORE SHE COULD GET THE CAR TO STOP. I HAD SEVERAL BRUISES ON MY RIGHT SIDE ALONG WITH BRUISED RIBS WHERE THE DOOR GOT STUCK ON THEM WHEN IT DRAGGED ME. I ALSO INJURED MY LEFT ELBOW WHEN I FELL TO THE GROUND WHICH HURT FOR SEVERAL MONTHS AND I COULD NOT PUT ANY KIND OF PRESSURE ON IT FOR THAT TIME. I REPORTED THE INCIDENT TO THE RENTAL COMPANY AND FORD. THE DIAGNOSTICS REPORT FROM THE RENTAL COMPANY CAME BACK INDICATING THERE WERE NO ISSUES WITH THE CAR. FORD RESPONDED WITH AN E-MAIL TO CONTINUE TALKING TO THE RENTAL COMPANY AS ONLY THEY COULD HELP ME. *TR

08/28/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/10/2014
Crash: No
Fire: No
Summary

I AM LEASING MY CAR BRAND NEW. I WENT TO GET IN IT TO GO TO WORK AND I HAD A FEW OF THE SENSOR/WARNING LIGHTS COME UP (ALS, AIRBAG, OIL, AND MORE). IT EVENTUALLY WENT OFF THROUGHOUT THE DAY. THE FOLLOWING DAY I WENT TO START IT AND IT HESITATED AND THEN WENT CRAZY WITH ALMOST EVERY SENSOR/WARNING LIGHT, DING, NOISE, FLASHING LIGHTS EVERYTHING GOING OFF. I CALLED AND TOLD THE LOCAL DEALERSHIP THAT AND THAT I NEEDED AN OIL CHANGE. I DROPPED THE CAR OFF ON FRIDAY AND THEY SAID IT'D PROBABLY TAKE THE WEEKEND. THEY CALLED AND SAID THEY FIXED IT BUT WHEN THEY WENT TO DRIVE IT, IT DID THE SAME THING. THEY HAVE DETERMINED THAT THE RCM NEED REPLACED. NOW, NEARLY 6 WEEKS LATER, I STILL DON'T HAVE MY CAR, THE PART IS APPARENTLY ON BACK ORDER, THEY CAN'T FIND ONE, ETC. I HAVE HEARD MANY EXCUSES AND AT LEAST THEY PUT ME IN A RENTAL. BUT AT THIS POINT, I AM PAYING FOR A BRAND NEW CAR I CAN'T DRIVE AND FORD DOESN'T WANT TO DO ANYTHING ABOUT IT. THIS IS EXTREMELY IRRITATING. *TR

08/27/2014
Components: UNKNOWN OR OTHER
Incident Date: 07/14/2014
Crash: No
Fire: No
Summary

2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD

08/27/2014
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 08/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

FRONT PASSENGER DOOR LATCH FAILED. DOOR WOULD NOT LOCK. DROVE CAR TO DEALERSHIP. CURRENTLY STILL THERE, DOOR LATCH WAS ORDERED, WAITING ON REPAIR TO BE COMPLETED. THIS IS OUR SECOND DOOR LATCH FAILURE IN LESS THAN TWO MONTHS. FIRST FAILURE WAS THE REAR PASSENGER DOOR LATCH. COMPLAINT WAS FILED FOR THAT AS WELL. *TR

08/27/2014
Components: SEAT BELTS,STRUCTURE,SEATS
Incident Date: 07/17/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR

08/19/2014
Components: SEATS
Incident Date: 05/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V164000 (SEATS). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

08/18/2014
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 07/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

THE FRONT PASSENGER DOOR OPENED AND WOULD NOT CLOSE. THE PLASTIC LATCH ASSEMBLY FAILED TO SECURE THE FRONT PASSENGER DOOR. THE DEALERSHIP SERVICE DEPARTMENT WAS CONTACTED IMMEDIATELY. ADVISED BY SERVICE MANAGER TO WRAP SEAT BELT AROUND HANDLE OF DOOR AND FASTEN TO SECURE DOOR IN ORDER TO DRIVE THE VEHICLE TO THE DEALERSHIP TO ADDRESS ISSUE. THE DEALERSHIP SERVICE DEPARTMENT NOTE DESCRIBES THE ISSUE AS AN "INSUFFICIENT LATCH". THE CAUSE NOTED IN THE SERVICE DEPARTMENTS REVIEW WAS THAT THE LATCH ASSEMBLY "DOES NOT OPERATE PROPERLY". THE CORRECTIVE ACTION DOCUMENTED AND COMPLETED BY THE DEALERSHIP SERVICE DEPARTMENT WAS TO REMOVE AND REPLACE THE FRONT PASSENGER DOOR LATCH ASSEMBLY (PART # FMC BE8Z 5421812 B / NOTE: INSF DESCRIPTION: LATCH). *TR

08/15/2014
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G70DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THAT THE PASSENGER HAD TO HOLD THE DOOR SHUT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH AND MECHANISM NEEDED TO BE REPLACED. THE FAILURE RECURRED ON THE REAR PASSENGER'S SIDE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

08/15/2014
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 08/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT MADE A TEMPORARY ADJUSTMENT TO THE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

08/13/2014
Components: POWER TRAIN
Incident Date: 06/23/2014
Crash: Yes
Fire: No
Summary

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE PARKING BRAKE MALFUNCTION. *SMD THE CONSUMER STATED SHE PUT THE VEHICLE IN PARK, OPENED THE DOOR, AND EXITED THE VEHICLE. HOWEVER, WHEN SHE TURNED AROUND, SHE NOTICED THE VEHICLE WAS MOVING. SHE ATTEMPTED TO ENTER THE VEHICLE, BUT IT WAS MOVING TOO FAST. THE DOOR FLIPPED HER HALF WAY AROUND AND SHE LANDED ON HER RIGHT HIP ON THE ROAD AND THE TIRE WENT OVER HER LEFT FOOT. THE VEHICLE ROLLED DOWN THE DRIVEWAY, INTO A PARKED VEHICLE. THE CONSUMER READ WHERE THE PARKING BRAKE SHOULD BE SET, WHEN THE VEHICLE WAS IN PARK. *JB

08/11/2014
Components: AIR BAGS
Incident Date: 08/01/2014
Crash: No
Fire: No
Summary

MY 2013 FUSION WITH APPROXIMATELY 12,000 MILES WAS ALREADY SCHEDULED FOR REPAIR TO REPLACE BOTH REAR SHOCKS BECAUSE THEY WERE LEAKING. BEFORE IT WENT IN THE AIRBAG LIGHT CAME ON. THE DEALERSHIP SAID "NO PROBLEM WE WILL TAKE CARE OF IT". WHEN I WENT TO PICK IT UP THEY TOLD ME THAT THEY COULD NOT GET THE LIGHT TO GO OUT AND THAT THEY TRIED DOWNLOADING SOFTWARE TO THE RESTRAINT CONTROL MODULE (RCM) AND NEEDED TO ORDER ONE. THEN THEY WENT ON TO SAY THEY ARE ON BACK ORDER AND SHOULD ONLY TAKE A FEW DAYS. THEN I GET HOME TO HEAR THE MESSAGE THEY LEFT SAYING THAT THE PART WAS ON BACK ORDER AND THAT MY AIRBAGS WILL NOT WORK WITHOUT THE MODULE. I CALLED AND WAS TOLD THAT IT WILL TAKE WEEKS TO GET THIS PART AND THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. FROM WHAT THEY TOLD ME, THE MAGNITUDE OF THE BACK ORDER AND WHAT I HAVE READ IT SEEMS THIS IS A MAJOR PROBLEM. HOW MANY FUSION DRIVERS ARE DRIVING AROUND WITHOUT AIRBAGS? WHO KNOWS IF YOUR AIRBAGS WILL WORK EVEN IF YOUR AIRBAG LIGHT IS NOT SHOWING A PROBLEM? *TR

08/09/2014
Components: STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 08/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

IN OCTOBER 2012 I PURCHASED A 2013 FORD FUSION SE 1.6L ENGINE WITH ECO BOOST, WHICH NOW HAS APPROXIMATELY 26,000 MILES ON IT. THE LEFT SIDE HOOD LATCH IS NOT FUNCTIONING PROPERLY PREVENTING THE HOOD FROM LATCHING SECURELY ON THAT SIDE. IT IS A SIGNIFICANT CONCERN FOR ME THAT THE HOOD MAY RELEASE IN FULL WHILE THE VEHICLE IS IN MOTION. THE OVERALL SAFETY OF THIS VEHICLE BECOMES OF GREATER CONCERN TO ME GIVEN THIS RECENT ISSUE IN LIGHT OF THE THREE PRIOR SAFETY RECALLS ON THIS SPECIFIC FUSION MODEL. *TR

08/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION ECO BOOST. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND RESTARTED IT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID ES NOT THINK THE BATTERY CAUSED THE FAILURE TO OCCUR SINCE THE VEHICLE RESTARTED WITHOUT BEING JUMP STARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.

08/06/2014
Components: AIR BAGS,SERVICE BRAKES
Incident Date: 05/21/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0H79DR******
Summary

I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, IN WHICH I WAS FIRST HIT BY ANOTHER CAR AND THEN COLLIDED WITH A LAMP POST. THE INITIAL BLOW RENDERED MY VEHICLE WITHOUT BRAKE POWER AND THE AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. MY CAR HEADED TOWARD THE STREET LAMP. I TRIED TO PRESS MY BRAKE, BUT IT WOULD NOT WORK. I TURNED MY STEERING WHEEL TO THE LEFT TO AVOID A HEAD-ON WITH THE LIGHT POST. UNFORTUNATELY, I HIT THE POST AND IT BROKE (LATER A POLICEMAN PUSHED IT OVER AND IT FELL TO THE GROUND). THE CAR FINALLY STOPPED AT ABOUT 200 FEET AWAY FROM THE SITE OF THE ACCIDENT, AS I DROVE IT ONTO THE MEDIAN STRIP. MY CAR WAS DAMAGED ON THE LEFT AND RIGHT FRONT LOWER AREA AND THE RIGHT TIRE WAS PUSHED WAY BACK. THE SWAY BAR AND KNUCKLE BROKE, AMONG OTHER THINGS. THE RIGHT FRONT DOOR WAS UNABLE TO OPEN. AFTER ALL THESE REPAIRS WERE DONE, THEY COULDN'T START THE CAR BECAUSE THE CRANKSHAFT SENSOR ALSO HAD TO BE REPLACED. IN TOTAL, THESE REPAIRS TOOK MORE THAN TWO MONTHS TO COMPLETE. I SPOKE TO THE REGIONAL MANAGER OF FORD MOTOR COMPANY TO SEE IF THEY WANTED TO INVESTIGATE THIS PARTICULAR CAR, AS IT OPERATED POORLY DURING THE ACCIDENT. THEY WERE NOT INTERESTED, AND SAID TO ALLOW GEICO TO HANDLE THINGS AND HAVE GEICO CALL THEM IF THEY FOUND ANYTHING AMISS. MY BACK WAS INJURED AND I CANNOT SAFELY LIFT MORE THAN 5 LBS AT A TIME. MY NEUROSURGEON ADVISED THAT I HAVE SURGERY SOON, OTHERWISE I RISK BECOMING PARALYZED FROM THE WAIST DOWN. I HAVE A THUMB INJURY AND THE ACCIDENT ALSO RE-ACTIVATED AN OLD CONCUSSION. MY NOSE MUST HAVE HIT THE STEERING WHEEL, AS IT WAS SORE FOR A WEEK. I CAN WALK AROUND AND FUNCTION RIGHT NOW, I JUST CAN'T LIFT ANYTHING. MY CAR IS READY IN THE SHOP, BUT I AM AFRAID TO DRIVE IT, AND I HAVE FIVE YEARS OF PAYMENTS LEFT ON IT. I NEVER WOULD HAVE HIT THE LAMP POST IF MY BRAKES HAD WORKED, AND MY AIRBAGS DID NOT DEPLOY FOR EITHER IMPACT. *TR

08/02/2014
Components: FUEL SYSTEM, GASOLINE,ENGINE
Incident Date: 05/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H92DR******
Summary

2013 FORD FUSION SE 2.0LT ECOBOOST ENGINE - BOUGHT MARCH 2014 ABOUT 33,000 MILES. MY ISSUES STARTED AROUND THE END OF MAY 2014. 1. WHEN COMING TO AN IDLE MY CAR ALWAYS ACTS LIKE IT IS GOING TO STALL. IT IDLES REALLY HARD AND THE RPMS ALWAYS JUMP REAL LOW. THERE ARE NEVER ANY WARNING LIGHTS/MESSAGES THAT APPEAR. 2. EXTREMELY POOR GAS MILEAGE - THIS IS A 4 CYLINDER AND AN ECOBOOST THAT SHOULD BE GETTING A HELL OF A LOT BETTER GAS MILEAGE - CITY AND HIGHWAY! MY 2012 FUSION V6 HAD WAYYYY BETTER MPG. I HAVE READ IN FORUMS ABOUT BOTH OF THESE 2 ISSUES AND FOUND RELATED PROBLEMS. FORD WANTED $180.00 JUST TO 'LOOK' AT MY DRIVEABILITY. JUST TO PLUG MY CAR COMPUTER INTO THEIR SCANNER. THERE ARE NO RECALLS ON THIS FOR MY SPECIFIC CAR EVEN THOUGH I AM FINDING A LOT OF THE SAME ISSUES AS SOME RECALLS ON OTHER MODEL FUSIONS. I SHOULD NOT HAVE TO PAY FOR THIS TO BE FIXED, THIS IS FAULT OF FORD. 3. MY A/C SYSTEM STOPPED BLOWING COLD AIR AT 36,816 MILES!!! STILL NO WARNINGS ACTIVE AND FORD WANTS $120.00 JUST TO 'LOOK' AT IT - AND CHARGE ME MORE TO FIX ANY ISSUES IT HAS. WHILE READING SOME FORUMS I HAVE NOTICED SEVERAL RECALLS/SAME ISSUES FOR THIS AND SOME SAY THAT THE A/C PIPE IS FAULTY AND LEAKS. BUT MY SPECIFIC CAR DOES NOT HAVE THOSE RECALLS SO FORD WILL NOT FIX ISSUE. AND AGAIN, I SHOULD NOT HAVE TO PAY FOR FAULTY PARTS! DISGUSTED!!!!! PLEASE CORRECT THE RECALLS SO I CAN DRIVE SAFELY. *TR

07/30/2014
Components: POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 07/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU6DR******
Summary

"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SURE THE CAR WOULD ACTUALLY DRIVE SO I PULLED FORWARD OUT OF THE PARKING SPACE WHEN THE "STOP SAFELY NOW" LIGHT APPEARED AND THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. LUCKILY I WAS ABLE TO ROLL THE CAR BACK TO THE PARKING SPACE SAFELY. I REPEATED THIS PROCESS SEVERAL TIMES AND EVERY TIME THE DRIVETRAIN DISENGAGED WITHIN ABOUT 3 TO 5 SECONDS PREVENTING ANY FORWARD OR REVERSE MOVEMENT. HAD THIS HAPPENED ON A HIGHWAY I JUST DROVE IT COULD HAVE CAUSED A LIFE THREATENING ACCIDENT. LOCKED AND LEFT THE CAR SIT FOR 5 HOURS. CAME BACK TO THE CAR AND IT WORKED NORMALLY FOR A 1 HOUR DRIVE HOME. CALLED DEALERSHIP AND SCHEDULED DIAGNOSTIC. A SECOND ISSUE THAT MAY OR MAY NOT BE RELATED OCCURRED AFTER AN OIL CHANGE AND REPLACEMENT OF A PURGE VALUE ASSEMBLY 1 MONTH AGO. THE ISSUE THAT STARTED IS THE ENGINE ENGAGES REGARDLESS OF THE VEHICLE MODE OR OPERATION. EVEN WHEN SET TO FULL ELECTRIC AND PARKED WITH NO ACCESSORIES RUNNING, THE MOTOR TURNS ON AT A HIGH IDLE AND REMAINS ON. A FIRMWARE UPDATE PARTIALLY RESOLVED THE MOTOR RUNNING CONSTANTLY AS NOW IT RUNS A LITTLE MORE THAN 50% OF THE TIME FOR NO REASON AND AT A HIGH IDLE. THERE WERE NO ISSUES DURING THE 10 MONTHS PRIOR TO NEEDING THE PURGE VALVE ASSEMBLY AND SUBSEQUENT ISSUES APPEARING. *TR

07/21/2014
Components: FUEL SYSTEM, GASOLINE
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

THIS CAR HAS A 16.5 GALLON GAS TANK BUT IT ONLY FILLS U TO 13.00 GALLONS. THERE IS A TSB FOR THIS CAR BUT FORD REFUSES TO ADMIT THE PROBLEM IS THE GAS TANK AND HELP ME. I HAVE TALKED TO A LOT OF PEOPLE OF THE FORUMS AND THEY SAY WHEN THE GAS TANK IS REPLACED IT FIXES THE PROBLEM HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ TSB 13-6-3. *TR

07/18/2014
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D95DR******
Summary

I WAS EXITING FROM THE HIGHWAY, AND ALL OF A SUDDEN, ALL OF THE WARNING LIGHTS CAME ON (ABS, TRACTION CONTROL, AIRBAGS, HILL ASSIST, ETC.). ALL SYSTEMS BECAME UNOPERATIONAL WHILE I WAS DRIVING, WHICH CAUSED ME GREAT CONCERN. I BROUGHT IT INTO THE DEALERSHIP THE NEXT MORNING (THE ISSUE WAS STILL HAPPENING), AND THEY KEPT IT FOR TWO WEEKS BECAUSE THE AFFECTED PART, A RESTRAINT CONTROL MODULE (RCM), WAS ON NATIONAL BACKORDER. THEY SAID THE CAR WAS UNSAFE TO DRIVE, AND, IF I HAD GOTTEN IN AN ACCIDENT, THE AIRBAGS WOULDN'T HAVE DEPLOYED. I HAVE READ ABOUT A NUMBER OF OTHER PEOPLE WITH 2013 FUSIONS WITH THE SAME EXACT DEFECTIVE PART, SO THIS ISSUE SHOULD PROBABLY BE INVESTIGATED. *TR

07/18/2014
Components: STEERING
Incident Date: 07/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

I WAS DRIVING HOME FROM WORK AND BRIEFLY HEARD A WARNING LIGHT CHIME. I GLANCED DOWN AND SAW WHAT I THOUGHT WAS A STEERING WARNING LIGHT THEN IT WENT AWAY WITHIN SECONDS. *TR

07/17/2014
Components: TIRES
Incident Date: 07/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

TOLD I WILL NEED NEW TIRES ON MY NEW CAR! *TR

07/08/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/16/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU1DR******
Summary

WHEN YOU GO TO THE CAR IT IS TOTAL DEAD, NOTHING WORKS, CAN NOT LOCK DOORS. WAIT 30 MINUTES TO 2 HOURS AND THEN WHEN YOU GE IN EVERTHING WORKS. AT DEALER FOR THE 4TH TIME NEVER GIVES AN ERROR. TWO TIMES DROVE IT IN AFTER IT WOULD NOT START THEY HOOKED IT UP BUT NO CODE. TWO TIMES HAD IT TOWED IN. THE LAST TIME CAR GOT TO DEALER STILL DEAD. WHEN THEY STARTED TO WORK ON IT, IT WAS OK. AGAIN NO ERROR CODE. FORD DEALER HAS THE CAR (11 DAYS SO FAR) WORKING WITH FORD CAN NOT FIND THE PROBLEM. WHEN THIS HAPPENS THE CAR UNLOCKS IT SELF BEFORE IT GOES DEAD. *JS

07/06/2014
Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

REAR PASSENGER SIDE DOOR WOULD NOT LOCK. CAR WAS TOWED TO DEALERSHIP. SERVICE ADVISOR SAID IT WAS THE 4TH FUSION WITH THE SAME PROBLEM AND WAS WAITING ON PARTS. DOOR LATCH ON REAR PASS. DOOR WAS REPLACED. *JS

07/01/2014
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/01/2014
Crash: No
Fire: No
Summary

PASSENGER SIDE DOOR WILL NOT LATCH. DOES NOT STAY CLOSED. *TR

06/17/2014
Components: AIR BAGS,SEATS
Incident Date: 06/14/2014
Crash: No
Fire: No
Summary

THE AIRBAG WARNING LIGHT WILL NOT TURN OFF INDICATING THERE IS A MALFUNCTION (PER THE MANUAL). THEREFORE I NEED TO TAKE IT BACK TO DEALER TO GET IT CHECKED. ONE OF THE 3 MEMORY BUTTONS FOR THE ELECTRONIC SEAT ADJUSTMENTS IS NOT WORKING PROPERLY. *TR

06/13/2014
Components: STRUCTURE
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THE SHIELD DEFLECTOR WAS LOSE FROM THE BOTTOM OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CHIMP MONKS WERE EATING THE SHIELD DEFLECTOR AND AS A RESULT, IT NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 9,647.

06/07/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 01/18/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H73DR******
Summary

I HAVE BEEN COMPLAINING ABOUT THE HEADLAMPS ON MY VEHICLE SINCE I FIRST PURCHASED IT. I HAVE BROUGHT IT TO THE DEALER ON 2 OCCASIONS COMPLAINING THAT THE HEADLAMPS ARE TOO DIM. I AVOID DRIVING THIS VEHICLE AT NIGHT BECAUSE I WILL NOT BE ABLE TO AVOID A ROAD HAZARD, THEY ARE THAT DIM. I HAVE TO USE THE HIGH BEAMS WHEN DRIVING AT NIGHT TO FEEL SAFE. I ALSO HAVE A 2013 HONDA ACCORD THAT MY WIFE DRIVES, AND THE LOW BEAMS ON THE HONDA LIGHT UP THE ROAD LIKE A RUNWAY. THERE IS A RECALL FOR THE HEADLAMPS ON THE 1.6L ECO BOOST, BUT THEY TELL ME IT DOESN'T APPLY TO MY VEHICLE BECAUSE I HAVE A 2.5L. I HAVE COMPARED VEHICLES AND I SEE NO DIFFERENCE IN APPLICATION. IF THE ISSUE CANNOT BE RESOLVED THROUGH MY DEALER, I WILL HAVE TO SELL THE CAR, BECAUSE IT IS NOT SAFE TO DRIVE AT NIGHT. THANK YOU. *TR

06/02/2014
Components: STEERING
Incident Date: 04/18/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR7DR******
Summary

ON 4/18/14 DRIVING DOWN CA 140 A TWO LANE MOUNTAIN ROAD DOWNHILL LOTS OF CURVES POWER STEERING WARNING LIGHT CAME ON, WITH A PRESS OKAY. DIDN'T PRESS OK KEPT DRIVING UNTIL I GOT TO MERCED, CA. ABOUT TWENTY MINUTES. WHEN SAFELY IN A CVS PARKING LOT PRESSED OK . COMPLETELY LOSS STEERING. HAD TO BE TOWED TO RAZZARI FORD 1300 AUTO CENTER DR. MERCED, CA 95340. THEY FOUND A FAULTY STEERING GEAR, AND REPLACED GEAR ASSEMBLY. WITH MY FAMILY IN THE CAR, I CAN ONLY IMAGINE WHAT COULD OF HAPPENED IF I HAD PRESSED OK THIRTY MINUTES EARLIER. *TR

05/28/2014
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU0DR******
Summary

ENGINE LIGHT WENT ON. BROUGHT CAR TO FORD. DIAGNOSTIC TESTING SHOWED PROBLEM TO BE W/ THE FUEL SYSTEM. SINCE FIRST NOTED BACK IN OCTOBER 2013, LIGHT WOULD COME ON MULTIPLE TIMES AND ASSOCIATED W/ FUELING THE CAR W/ GAS. WENT ON FORD'S WEB FORUM SITE AND HAVE SEEN OTHER 2013 FUSION OWNERS W/ THE SAME PROBLEM. FORD STATED THEY WOULD CHANGE THE ENTIRE FUEL SYSTEM IF THE LIGHT WERE TO COME ON AGAIN. WE WILL BRING BACK THE CAR TO FORD NEXT WEEK FOR SERVICE TO TAKE CARE OF THE PROBLEM. *TR

05/27/2014
Components: AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 05/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H72DR******
Summary

WHILE DRIVING ON PENNSYLVANIA TOLL ROAD TO MASSACHUSETTS, THE "SERVICE ADVANCE TRACTION" AND "HILL START ASSIST NOT AVAILABLE" WARNING AND "AIR BAG" SYMBOL CAME ON. NEXT DAY I WENT TO THE DEALER MAGUIRE'S FORD OF HERSHEY, 100 N.THISTLEDOWN DR, PALMYRA, PA 17078. THE DEALER REPORTED THAT RCM MODULE MUST BE REPLACED, HOWEVER PART IS ON NATIONAL BACK-ORDER AND NOT AVAILABLE ( 300 CASES). I HAD TO SIGN THAT I WAS INFORMED THAT IN A CASE OF AN ACCIDENT THE AIR BAG SYSTEM WILL NOT WORK . THE DEALER INFORMED MY HOME DEALER KERRY FORD IN CINCINNATI OH AND SENT A FAX WITH INFORMATION TO ORDER A PART. I CALLED MY DEALER WHEN I RETURNED BACK TO OHIO FROM MY VACATION AND AS OF TODAY 05/27/2014 PART IS STILL NOT AVAILABLE, NO DATE OF PART DELIVERY IS KNOWN. *TR

05/13/2014
Components: EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 05/01/2014
Crash: No
Fire: No
Summary

THIS IS A COMPLAINT ABOUT YOUR COMMERCIAL. WE TRY TO TEACH OR CHILDREN TO BE TOLERANT OF OTHERS AND YOUR COMMERCIAL SHOWING ADULTS TALKING AT THE PLAY GROUND SHOWS JUST THE OPPOSITE. THE WOMAN SITTING WITH HER SON IS DEFINITELY BEING MADE TO FEEL LIKE AN OUTSIDER. I FILLED IN THE ABOVE BLANK WITH VEHICLE INFO ONLY SO IT WOULD BE SENT. *TR

04/20/2014
Components: EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 04/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU4DR******
Summary

WAS PULLING ONTO A MAIN ROAD TURNING LEFT OUT OF A PARKING LOT. SPEED WAS ROUGHLY 5 MPH. RECEIVED AN ERROR LIGHT, SYSTEM SAID LOSS OF ADVANCETRAC, THEN SUBSEQUENTLY MULTIPLE ERROR LIGHTS APPEARED ON THE DASH (WRENCH, CHECK ENGINE LIGHT, TRACTION CONTROL LIGHTS). MADE IT INTO THE MEDIAN. VEHICLE WAS STILL "RUNNING", SO I ATTEMPTED TO ACCELERATE INTO THE MAIN ROAD. THERE WAS NO RESPONSE FROM THE VEHICLE WHEN THE ACCELERATOR PEDAL WAS PRESSED, SO I LET UP TO COAST. THE VEHICLE THEN ACCELERATED GENTLY ON IT'S OWN. I MERGED INTO THE LANE, AND LET THE VEHICLE ACCELERATE ON IT'S OWN UP TO SPEED. IT GOT UP TO 40MPH BEFORE I HIT THE BRAKES TO BRING THE VEHICLE TO A STOP. I CAME TO A RED LIGHT. WHILE I WAS SITTING THERE, I TRIED PUTTING THE VEHICLE INTO PARK AND BACK INTO DRIVE. IT DIDN'T SEEM TO MAKE ANY DIFFERENCE. FROM THERE, THE LIGHT TURNED GREEN, AND WHEN I TOOK MY FOOT OFF THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AGAIN ON IT'S OWN. AGAIN, IT ACCELERATED ON IT'S OWN UP TO 40MPH BEFORE I HAD TO SUPPRESS THE ACCELERATION WITH THE BRAKE. AT NO POINT DID THE ACCELERATOR PEDAL RESPOND TO ANY PRESSING. I NAVIGATED INTO A PARKING LOT WHERE I SUBSEQUENTLY TURNED OFF THE VEHICLE AND TURNED IT BACK ON. THE WARNING LIGHTS HAD NOT CHANGED, BUT THE VEHICLE WAS DRIVABLE. I THEN WENT STRAIGHT TO THE NEAREST FORD DEALERSHIP WHERE THEY RAN THE 14-0020 TSB WHICH SUPPOSEDLY FIXED THE PROBLEM. *TR

04/14/2014
Components: STEERING,AIR BAGS,SERVICE BRAKES
Incident Date: 04/07/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 3FA6P0HR9DR******
Summary

I OWN A 2013 FORD FUSION, I HAVE HAD A VERY SERIOUS MECHANICAL MALFUNCTION OVER THE PAST 3 WEEKS. THE VEHICLE WILL COMPLETELY SHUT DOWN WHILE OPERATING THE VEHICLE CAUSING THE STEERING WHEEL TO LOCK, BRAKES NOT TO WORK, EMERGENCY BRAKE NOT WORK AND FINALLY THE AIR BAGS DO NOT DEPLOY. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP WHERE I PURCHASED IT FROM ON 2 OCCASIONS. THE FIRST TIME WAS MARCH 28TH AND AFTER HAVING THE CAR FOR 7 HOURS I WAS TOLD THAT THEY DIDN?T HAVE TIME TO LOOK AT IT AND THAT I SHOULD BRING IT BACK NEXT WEEK. I ASKED THEM WHAT I WAS SUPPOSED TO DO IF IT HAPPENED AGAIN AND I WAS TOLD ?KEEP TRYING TO RESTART THE CAR? AND BRING IT BACK NEXT WEEK. THE WEEK OF THE 31ST THRU THE 4TH I HAD TWO MORE OCCASIONS WHERE THE CAR SHUT DOWN. I TOOK THE CAR IN ON APRIL 4TH AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. I ASKED FOR A RENTAL OR A LOANER CAR AND WAS TOLD THAT THEY DIDN?T HAVE ANY. I DIDN?T DRIVE THE CAR THAT WEEKEND BECAUSE I DIDN?T FEEL SAFE PUTTING MY FAMILY IN IT. ON APRIL 7TH I WAS DRIVING HOME FROM WORK WHEN THE CAR SHUT DOWN AND AS A RESULT I WENT THROUGH A 6 FOOT TALL STONE WALL THAT WAS REINFORCED BY REBAR. I WAS LUCKILY NOT INJURED, I HIT THE WALL BETWEEN 20-25 MPH AND HAD NO AIRBAG DEPLOYMENT. I HAVE TALKED TO THE DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD THAT THIS IS SOMETHING THAT FORD MOTOR COMPANY TAKES CARE OFF. I HAVE CONTACTED FORD AND SPOKE WITH DIVANA IN THE LEGAL DEPARTMENT AND WAS TOLD THAT THIS IS A PRODUCT LIABILITY WITH THE CAR. THIS WAS ON APRIL 8TH . ON APRIL 11TH I WAS CONTACTED BY FORD AND TOLD THAT THERE IS NOTHING THAT THEY CAN DO AND THAT I SHOULD CALL THEM BACK IF IT HAPPENS AGAIN. I POSED THE QUESTION IF I WERE DRIVING AT 75 MPH A HIT A 18 WHEELER WHAT WAS I SUPPOSED TO DO. I GUESS THEY WOULDN?T HAVE TO WORRY ABOUT A COMPLAINT. *JS

03/31/2014
Components: AIR BAGS
Incident Date: 03/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H9XDR******
Summary

RETURN HOME AIRBAG LIGHT CAME ON SOLID. NEXT MORNING TO TO DEALERSHIP TO REPORT TROUBLE. WAITED TWO HOURS TO HAVE CAR LOOK AT. I WAS TOLD NEEDED A #1003 MODULE WHICH WAS NOT A STOCK ITEM. TOLD TO DRIVE CAR AND THAT NONE OF MY AIRBAGS WILL WORK IN A CRASH. I WAS UPSET TO DRIVE CAR,THEN WAS TOLD AIRBAGS NOT A FIRST LINE SAFETY ITEM AND SEAT BELT WAS SATISFACTORY. I AM 66 YEARS OLD, JUST WONDERING IS THIS A NORMAL WHO CARE NONE SAFETY MATTER. *TR

03/22/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K98DR******
Summary

WHILE DRIVING NORTH ON I-25 WITH CRUISE CONTROL SET AT 75MPH, SUDDENLY THE VEHICLE STOP FORWARD ACCELERATION AND INSTANTLY BEGAN DECREASING SPEED. IMMEDIATELY, I STEPPED ON THE ACCELERATOR TO NO AVAILABLE POWER. THE ENGINE REFUSED TO COMMUNICATION WITH THE ACCELERATOR AS THE RPM WOULD JUST INCREASE BUT NO ACTUAL POWER WAS GIVEN TO THE VEHICLE. I TRIED MULTIPLE TIMES TO GET THE VEHICLE TO RESPOND BUT EVENTUALLY HAD TO PULL OVER BECAUSE NO POWER WAS AVAILABLE. EVEN AFTER SOMEHOW AVOID 3 LANES OF CONSTANT TRAFFIC, I ATTEMPTED TO START DRIVING AGAIN WITHOUT SHUTTING THE VEHICLE DOWN. DURING THIS POINT ALL THAT WOULD STILL HAPPEN WAS THE VEHICLE WOULD REV THE RPM'S, BUT NOT PROPULSION WAS AVAILABLE. I HAD TO SHUTDOWN THE CAR COMPLETELY ON THE HIGHWAY SHOULDER IN ORDER TO GET THE CAR TO RESPOND TO ANY TIME OF GAS DEMANDS. I HAVE HEARD ABOUT THE THROTTLE BODY ISSUE MANY CUSTOMERS HAVE BEEN EXPERIENCING AND BELIEVE I HAVE THE SAME ISSUE. THIS IS A HUGE SAFETY CONCERN BECAUSE LOSING POWER WHILE IN CRUISE CONTROL AT 75MPH CAN LEAD TO CATASTROPHIC RESULTS. I BELIEVE THAT THIS NEEDS TO BE LOOKED INTO BECAUSE IT CAUSES IMMEDIATE PANIC FROM THE DRIVER AS THEY ATTEMPT TO DRIVE SAFELY OUT OF THE TRAFFIC. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME IN THIS VEHICLE. THE FIRST TIME, FORD MECHANICS BLAMED THE PROBLEM ON THE RECALLED FUEL PUMP AND REPLACED IT. SINCE CLEARLY THAT WAS NOT THE REMEDY TO THIS PROBLEM, I BELIEVE THAT MORE INVESTIGATION SHOULD BE DONE TO UNDERSTAND THE FULL SCOPE OF THE IMMEDIATE LOSS OF POWER THAT MYSELF AND MANY OTHER HAVE EXPERIENCED. *TR

03/08/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR5DR******
Summary

WHILE DRIVING AT SLOW SPEEDS (0-10 MPH) THE VEHICLE ACCELERATES ON ITS OWN. SOMETIMES WHEN PRESSING THE ACCELERATOR THE VEHICLE DOESN'T RESPOND, CAUSING ME TO HAVE TO FURTHER PRESS THE ACCELERATOR, AND WHEN THE VEHICLE SUDDENLY RESPONDS, IT RAPIDLY ACCELERATES. *TR

03/06/2014
Components: ELECTRONIC STABILITY CONTROL,TRACTION CONTROL SYSTEM
Incident Date: 01/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H76DR******
Summary

TL - THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE VEHICLE ENTERED LIMP MODE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 26,000. DR *TR

03/03/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
Incident Date: 01/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR0DR******
Summary

THIS PROBLEM CAN HAPPEN AT ANY TIME WHILE DRIVING . YOU COULD BE GOING THRU AN INTERSECTION OR GETTING ON THE HIGH WAY .THE PROBLEM IS WHEN YOU STEP ON THE GAS PEDAL NOTHING HAPPENS NO ACCELERATION. THE ENGINE IS STILL RUNNING. THE CAR THEN GOES INTO A LIMP HOME MODE OF SORTS, WITH AN TOP SPEED OF 25 MPH THEN 5 MPH THEN BACK TO 25 MPH , IT'S KIND OF THE FEELING YOU GET WHEN THERE'S WATER IN YOUR GAS. GOING UP ANY HILLS CAN BE A PROBLEM AS THE ENGINE DOES NOT HAVE THE POWER FOR THIS TASK. THIS CREATES A SERIOUS SAFETY ISSUE THAT COULD LEAD TO INJURY OR SOMEONE BEING KILLED. *TR

02/12/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 02/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

FOURTH OCCURRENCE WITH THIS VEHICLE! DRIVING HOME FROM WORK, APPROACHING ROUNDABOUT, DECELERATING FROM 40MPH, VEHICLE LURCHED AND LOST POWER AND BEGAN RAPIDLY DECELERATING. WRENCH/POWERTRAIN LIGHT, AIRBAG LIGHT, AND ENGINE LIGHT ALL CAME ON. VEHICLE TOWED TO DEALERSHIP. THIS IS THEIR FIFTH ATTEMPT AT REPAIR. *TR

02/11/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 02/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

THE LEFT AND RIGHT TURN SIGNALS HAVE MALFUNCTIONED, I.E., THEY EITHER DO NOT STAY ON LONGER THAN ONE FLASH CYCLE, OR THEY SHUT OFF PREMATURELY. THE FUNCTION IS NOT BEING CONFUSED WITH THE 3 FLASH LANE CHANGE FEATURE THIS FEATURE WORKS 100% OF THE TIME. PREMATURE SHUTTING OFF OF THE TURN SIGNAL TYPICALLY (BUT NOT ALWAYS) OCCURS WHEN MAKING A TURN FROM A FULL STOP. WHEN THE SIGNAL IS ACTUATED, IT FLASHES FOR 10 30 SECONDS WHILE SITTING AT A STOP LIGHT (WHEELS ARE POSITIONED STRAIGHT AHEAD). WHEN THE TRAFFIC LIGHT CHANGES AND I JUST BEGIN TO TURN THE WHEEL, THE SIGNAL SHUTS OFF. THE IMMEDIATE SHUT OFF ISSUE DOES NOT HAPPEN AS FREQUENTLY AS THE PREMATURE ISSUE, BUT WHEN IT DOES HAPPEN, I CANNOT GET THE TURN SIGNAL TO FUNCTION FOR MORE THAN ONE FLASH AT A TIME. BOTH DESCRIBED ISSUES HAVE OCCURRED SINCE THE VEHICLE WAS ABOUT 3 MONTHS OLD. THIS ISSUE WILL BE REPORTED FOR THE FIRST TIME WHEN THE VEHICLE GOES IN FOR ITS NEXT SERVICE. *TR

02/03/2014
Components: STEERING
Incident Date: 01/31/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILURE MESSAGE ILLUMINATED. THE CONTACT INDICATED THAT AFTER TURNING THE VEHICLE OFF AND BACK ON, THE FAILURE MESSAGE CONTINUED TO DISPLAY AND THE STEERING WHEEL HAD BECOME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 19,200.

01/30/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 04/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

ON MULTIPLE, RANDOM OCCASIONS, THE LEFT AND RIGHT TURN SIGNALS HAVE MALFUNCTIONED, I.E., THEY EITHER DO NOT STAY ON LONGER THAN ONE FLASH CYCLE, OR THEY SHUT OFF PREMATURELY. THE FUNCTION IS NOT BEING CONFUSED WITH THE 3 FLASH LANE CHANGE FEATURE ? THIS FEATURE WORKS 100% OF THE TIME. PREMATURE SHUTTING OFF OF THE TURN SIGNAL TYPICALLY (BUT NOT ALWAYS) OCCURS WHEN MAKING A TURN FROM A FULL STOP. WHEN THE SIGNAL IS ACTUATED, IT FLASHES FOR 10 ? 30 SECONDS WHILE SITTING AT A STOP LIGHT (WHEELS ARE POSITIONED STRAIGHT AHEAD). WHEN THE TRAFFIC LIGHT CHANGES AND I JUST BEGIN TO TURN THE WHEEL, THE SIGNAL SHUTS OFF. THE IMMEDIATE SHUT OFF ISSUE DOES NOT HAPPEN AS FREQUENTLY AS THE PREMATURE ISSUE, BUT WHEN IT DOES HAPPEN, I CANNOT GET THE TURN SIGNAL TO FUNCTION FOR MORE THAN ONE FLASH AT A TIME. BOTH DESCRIBED ISSUES HAVE OCCURRED SINCE THE VEHICLE WAS ABOUT 3 MONTHS OLD. THIS ISSUE WILL BE REPORTED FOR THE FIRST TIME WHEN THE VEHICLE GOES IN FOR ITS NEXT SERVICE. *TR

01/24/2014
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0PU2DR******
Summary

I PULLED OUT OF DRIVEWAY AND ONTO HIGHWAY WHEN MULTIPLE WARNING LIGHTS CAME ON DASHBOARD. PRESSED ON GAS PEDAL AND CAR WOULD NOT MOVE. RELEASED GAS PEDAL AND VEHICLE STARTED TO ACCELERATE ON ITS OWN, REACHING SPEEDS IN EXCESS OF 45MPH. THE CAR WAS TURNED OFF AND BACK ON, AND CONTINUED SHOWING THE SYMPTOMS OF NOT MOVING WHEN GAS PEDAL WAS PRESSED, BUT WOULD STILL ACCELERATE ON ITS OWN WHEN NO PEDALS WERE PRESSED. *TR

01/23/2014
Components: STRUCTURE,EQUIPMENT
Incident Date: 01/22/2014
Crash: No
Fire: No
Summary

WHILE REACHING OVER TO MY RIGHT TO PUSH A PRESELECTED RADIO SELECTION BUTTON, I SWERVED TO THE RIGHT. NO DAMAGE. BUT THE PLACEMENT OF THE RADIO TUNER TO THE RIGHT OF THE CONSOLE MAY CAUSE OTHER DRIVERS TO REACH OVER AND SWERVE. *TR

01/22/2014
Components: POWER TRAIN,AIR BAGS
Incident Date: 01/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

ON ROUNDABOUT, VEHICLE LURCHED AND IMMEDIATELY LOST ACCELERATION. POWER TRAIN LIGHT AND AIR BAG LIGHT ILLUMINATED. VEHICLE STOPPED, BLOCKING ENTIRE ROUNDABOUT AND STOPPING TRAFFIC. VEHICLE PUSHED BY DO-GOODERS TO BERM. THIRD OCCURRENCE WITH THIS VEHICLE, DEALERSHIP REPAIR ATTEMPTS HAVE NOT CORRECTED. *TR

12/26/2013
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 12/09/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

TRAVELING HOME AT 35MPH, VEHICLE LURCHED AND LOST POWER - WAS ABLE TO DRIVE 15 MPH MAX SPEED THE 3 MILES HOME, BUT VEHICLE BARELY ACCELERATED AFTER SLOWING OR STOPPING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. AS VEHICLE DRIVEN INTO GARAGE, DASHBOARD LIGHTING WENT OFF SUDDENLY, BUT VEHICLE ACCELERATED WITH EFFORT INTO GARAGE. FOUR HOURS LATER AT 10PM, STARTED VEHICLE, NO WARNING LIGHTS CAME ON DASH. MORNING OF DECEMBER 10, CALLED DEALERSHIP. THEY ADVISED IF THE LIGHT DID NOT COME ON THIS MORNING, THEN THEY WOULD NOT BE ABLE TO DIAGNOSE PROBLEM. VEHICLE DROVE NORMALLY TO WORK WITH NO WARNING LIGHTS. DEALERSHIP SAID THERE WAS LOW VOLTAGE ON THE ACCELERATOR CAUSING PROBLEM AND THEY ORDERED PARTS AND "FIXED" IT ON DECEMBER 18TH, BUT ON DECEMBER 24TH, I WAS ON INTERSTATE AT 55 MPH, VEHICLE ON CRUISE CONTROL. SPEED LIMIT INCREASED TO 60MPH, BEGAN ADJUSTING CRUISE CONTROL SPEED VIA THUMB BUTTON ON STEERING WHEEL COLUMN. AFTER THREE THUMB "CLICKS" TO 58MPH, VEHICLE LURCHED AND LOST POWER AND BEGAN IMMEDIATELY DECELERATING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. PULLED TO RIGHT BERM AND SHUT OFF ENGINE. OVER THE NEXT 37 MINUTES, ATTEMPTED TO START VEHICLE EVERY 5-6 MINUTES. ON SIX DIFFERENT ATTEMPTS, THE VEHICLE REVVED AS ACCELERATOR APPLIED BUT THE ENGINE NEVER "CAUGHT" OR TURNED OVER, IT WOULD DIE AS SOON AS THE ACCELERATOR PEDAL RELEASED. ON 7TH ATTEMPT, THE VEHICLE TURNED OVER, AND I WAS ABLE TO PROCEED TO THE NEXT EXIT. SINCE THE CAR SEEMED TO BE RUNNING NORMALLY, I RISKED IT AND TRIED TO GET THE VEHICLE HOME, KNOWING THAT A TOW AT 8PM ON CHRISTMAS EVE WOULD BE EXPENSIVE AND TIMELY. THE POWER TRAIN LIGHT AND AIRBAG LIGHT REMAINED ON FOR THE 8 MILE TRIP HOME. THE NEXT DAY, VEHICLE OPERATED "NORMALLY" WITH NO POWER TRAIN LIGHT OR AIRBAG LIGHT. SECOND OCCURRENCE. *TR

12/17/2013
Components: VEHICLE SPEED CONTROL
Incident Date: 12/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR2DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,000.

12/06/2013
Components: POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 07/08/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA60PH9XDR******
Summary

I DRIVE A 2013 FORD FUSION, WHICH I PURCHASED NEW FROM AN AUTHORIZED FORD DEALERSHIP. BY 3772 MILES, THE CAR BEGAN TO DOWNSHIFT VIOLENTLY, UPSHIFT AROUND 6 OR 7 THOUSAND RPMS, NOT SHIFT AT ALL, THE HEATED SEAT WOULD COME ON BY THEMSELVES WITH NO INDICATOR LIGHTS, THE TRANSMISSION GEAR INDICATOR LIGHT STAYS ON WHEN THE CAR IS OFF AND NO KEY INSIDE, THE RADIO TURNS ON AND OFF AT WILL WHEN THE CAR IS PARKED AND LOCKED UP, A SEVERE ODOR OF MILDEW COMES FROM THE A/C WHEN FIRST COMES ON, THE TRIM MOLDING KEEPS COMING OFF, THE CAR HAS LOST A SIGNIFICANT AMOUNT OF POWER, THE LED LIGHTS IN THE TAIL LIGHTS STAY ON ALL NIGHT EVEN AFTER THE CAR IS TURNED OFF, AND ETC. THESE PROBLEMS ARE INCONSISTENT IN NATURE WITH NO IDENTIFIABLE CONDITIONS CAUSING THE SERIES OF NON-CONFORMITIES. FORD MOTOR COMPANY HASN'T BEEN ABLE TO FIX THE CAR AFTER NUMEROUS ATTEMPTS. I AM CURRENTLY IN ARBITRATION. *TR

11/22/2013
Components: TIRES
Incident Date: 11/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D98DR******
Summary

IN THE PAST THREE MONTHS SINCE PURCHASING A 2013 FORD FUSION WITH 235/40 19 CONTINENTAL TIRES (CONTIPROCONTACT) I HAVE HAD 3 SIDEWALL BLOWOUTS WHILE TRAVELING AT LESS THAT 20 MPH ON PAVED ROADWAYS. THIS TIRE CHOICE FOR THIS CAR MIGHT NOT BE SUITABLE SINCE IT HAS A RELATIVELY SMALL (40) ASPECT RATIO. *TR

11/18/2013
Components: STEERING,SUSPENSION,WHEELS
Incident Date: 11/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

VEHICLE DRIVER WAS DRIVING ON A PUBLIC ROAD APPROXIMATELY 35 MILES PER HOUR WHEN A THUD WAS HEARD AND THE RIGHT FRONT OF THE VEHICLE WENT DOWN SIMILAR TO HAVING A FLAT TIRE. THE DRIVER STOPPED THE VEHICLE AS THE STEERING AND BRAKING WAS ADVERSELY AFFECTED. AFTER GETTING OUT OF THE VEHICLE AND SEEING WHAT HAPPENED THE DRIVER SAW THAT THE RIGHT FRONT WHEEL WAS OUT OF ITS NORMAL CONFIGURATION WITH THE WHEEL AT APPROXIMATELY A 45 DEGREE ANGLE WITH THE TOP OF THE WHEEL POINTING INWARD TOWARD THE ENGINE AND THE BOTTOM OF THE WHEEL POINT OUTWARD TOWARD THE RIGHT. AFTER A TOW VEHICLE WAS CALLED AND PICKING UP THE VEHICLE, IT WAS DISCOVERED THAT THE RIGHT FRONT ALUMINUM LOWER CONTROL ARM BROKE STRAIGHT ACROSS WHERE THE LOWER BALL JOINT WAS PRESSED INTO THE CONTROL ARM. THIS CAUSED RELEASE OF THE LOWER AXIS CONNECTION OF THE WHEEL SPINDLE AND BROKE THE RIGHT FRONT DRIVESHAFT , TIE ROD, AND BENT THE STRUT. THIS IS A CATASTROPHIC FAILURE OF THE LOWER CONTROL ARM WITH POTENTIAL TO CAUSE SERIOUS INJURY TO THE DRIVER AND ANY OTHER VEHICLES OR PEDESTRIANS. FORD IS TRYING TO DISCLAIM AND PLAY DOWN THIS FAILURE SAYING THAT IS NOT THE FAULT OF THEIR DEFECTIVE LOWER CONTROL ARM. I FEEL ALL VEHICLES OF THIS KIND HAVE THE POTENTIAL TO FAIL IN THE SAME WAY AND SHOULD BE IMMEDIATELY INSPECTED FOR SIGNS OF CRACKING ON THE LOWER CONTROL ARM. *TR

11/06/2013
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/22/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K9XDR******
Summary

I WAS DRIVING THE CAR AND IT STOPPED RUNNING. MY HUSBAND AND I WERE RETURNING FROM AN APPOINTMENT AT THE HEART DOCTOR AND HE HAD TO PUSH THE CAR OFF TO THE SIDE OF THE ROAD. IT WAS TOWED TO THE DEALER WHERE THEY KEPT IT FOR TWO DAYS. THREE DAYS AFTER I GOT IT BACK IT DID THE SAME THING WHEN I WAS BY MYSELF. TOOK BACK TO THE DEALER WHERE THEY KEPT IT FOR FOUR DAYS AND SAID IT WAS FIXED. I HAD IT BACK FOR ANOTHER TWO DAYS AND IT HAPPENED AGAIN. THE DEALER HAS IT NOW AND I HAVE NO FAITH THAT IT WILL BE FIXED RIGHT. THIS IS A VERY DANGEROUS SITUATION AND I DO NOT FEEL SAFE AT ALL DRIVING MY NEW CAR. *TR

11/04/2013
Components: VISIBILITY/WIPER
Incident Date: 10/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H71DR******
Summary

I WAS DRIVING ON THE HIGHWAY AND IT STARTED TO RAIN HEAVILY. THE WIPERS AT HIGH SPEED WERE NOT CLEARING THE RAIN EFFECTIVELY AND IT WAS HARD TO SEE ANYTHING ON THE ROAD. I ALMOST HAD AN ACCIDENT WITH A CAR MERGING FROM A RAMP ON THE HIGHWAY AND I COULDN'T TELL THAT THERE WAS ONE CAR COMING IN SINCE I COULDN'T SEE A THING. I HAVE HAD A 1999 CENTURY BUICK BEFORE THIS AND NEVER HAD SUCH A PROBLEM. AND IT HAS SEEN WAY HEAVIER RAINS THAN THIS ONE. I WENT TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE WIPERS. THIS CAR HAS A VERY INEFFECTIVE WIPER SYSTEM THAT DOES NOT CLEAR THE RAIN AND INFACT IS HAZARDOUS IN POURING RAIN. *TR

10/24/2013
Components: ENGINE
Incident Date: 08/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED UNEXPECTEDLY. THE FAILURE WAS SPORADICALLY RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,700. THE CURRENT MILEAGE WAS 12,999.

10/24/2013
Components: ENGINE
Incident Date: 10/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR1DR******
Summary

I WAS DRIVING MY 2013 1.6 LITER FORD FUSION ON 10/23/2013 AND THE ENGINE OVERHEATED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. I LOOKED UP MY VIN NUMBER ON FORD BECAUSE AFTER THIS ALL HAPPENED I HEARD ABOUT FUSIONS BEING RECALLED FOR THIS SAME PROBLEM. ACCORDING TO FORD MY VIN NUMBER MY WAS NOT UNDER THE RECALLED FORD FUSIONS THAT HAD THE OVERHEATING PROBLEM. THE DEALERSHIP SAID THAT THE COOLANT HAD LEAKED INTO THE ENGINE AND HAD CAUSED IT TO OVERHEAT. THIS SOUNDS EXACTLY LIKE THE RECALL TO ME. I HAD NO IDEA ABOUT THE RECALL UNTIL AFTER THIS HAPPEN TO ME SO I DIDN'T GET OUT OF MY CAR. MY CAR COULD OF HAD AN ENGINE FIRE LIKE SOME OF THE RECALLED ONES HAVE HAD. I AM VERY UPSET WITH FORD. I BELIEVE THAT THEY STILL HAVE A PROBLEM AND MORE FUSIONS NEED TO BE RECALLED. IT IS SAD THAT FORD IS SELLING THESE CARS TO PEOPLE AND THEY COULD STILL BE UNSAFE. *TR

10/23/2013
Components: POWER TRAIN,ENGINE
Incident Date: 09/26/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HA1AR******
Summary

I WAS DRIVING TO AN APPOINTMENT, AND RAN LATE BECAUSE OF THE FAILURE. I STOPPED AT A STOPLIGHT, AND TRIED TO TAKE OFF, BUT THEN THE CAR WENT INTO "LIMP HOME" MODE. I HOBBLED THE CAR ACROSS THE INTERSECTION, AND THEN BEGAN TO USE MY OBD II CODE READER THAT I PURCHASED FOR A DIFFERENT VEHICLE, AND READ THE CODE. IT WAS P2011, AND CLEARED IT THE CAR RAN FINE FOR A WHILE, BUT THE PROBLEM WAS STILL THERE. I WENT TO THE FORD DEALERSHIP THE NEXT DAY, PURCHASED THE NEW "UPDATED" THROTTLE BODY. I GOT IT OVER TO MY UNCLE'S SHOP, WERE I REPLACED THE OLD THROTTLE BODY WITH THE NEW ONE. I HAVE BEEN DRIVING WITH THE NEW THROTTLE BODY, AND HAVE NOT HAD ANY PROBLEMS SINCE. *TR

10/10/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

10/05/2013
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 08/02/2013
Crash: No
Fire: No
Summary

ON AUGUST 02, 2013, MY 2010 FORD FUSION 3.0 WHILE DRIVING ON DC METRO AREA 495 HIGHWAY I NOTICED THAT EVEN I HAVE PRESSING THE GAS PEDAL THE VEHICLE STARTED TO STALLED ALMOST HAVING A MAYOR ACCIDENT. I TURNED OFF TRYING TO FIGURE OUT WHAT HAPPENS AND DECIDED TO TURNED ON AGAIN AND WORKING LIKE NOTHING HAPPENS FOR AT LEASE TWO WEEKS WHEN HAPPENS AGAIN. I CHECK WITH THE FORD TO SEE IF THERE ARE HAVING A RECALLS ON THAT AND I WAS TOLD THAT THEY ARE NOT RECEIVE TO MANY COMPLAINS ON THAT TO CREATE A MAYOR RECALLS ON THAT BUT LOOKIN ONLINE I SAW ALOT OF COMPLAINS. THAT MAKE ME BELIEVE THAT FORD MOTORS COMPANY KNOWS ABOUT THE PROBLEMS AND BECAUSE OF THE COST OF REPAIR AND PARTS AND THE AMOUNTS OF VEHICLE INVOLVE ON THE PROBLEMS THEY DO NOT WANTED TO FIXED. *TR

09/30/2013
Components: STEERING
Incident Date: 09/28/2013
Crash: No
Fire: No
Summary

WHEN I WAS DRIVING MY CAR, I CAME TO A RED LIGHT AND A YELLOW WARNING MESSAGE POPPED UP ON THE SCREEN, "POWER STEERING ASSIST FAULT." IT'S A BRAND NEW CAR WITH 2,800 MILES, SERIOUSLY? IT ALSO HAPPENED AGAIN TWO WEEKS LATER WHEN I WAS DRIVING. I HADN'T NOTICED ANY STEERING PROBLEMS WITH MY CAR. I TOOK MY CAR TO THE FORD DEALER RIGHT AWAY WHERE I GOT IT FROM. AS ALWAYS THEY SAID I WOULD NEED TO BRING MY CAR IN FOR THE DAY, AND THAT "THEY WOULD LOOK INTO IT." WHEN THE SERVICE WORKER LOOKED UP THE PROBLEM I WAS EXPERIENCING ON THEIR PROGRAM, NOTHING WAS REPORTED LIKE MINE SO THEY COULDN'T REALLY DO MUCH. I HAD TO RESEARCH THE PROBLEM MYSELF ONLINE BECAUSE THEY ALWAYS TEND TO THINK YOU'RE MAKING THESE PROBLEMS UP. THAT'S WHEN I STUMBLED UPON A COUPLE DIFFERENT FORUMS OF PEOPLE WHO HAVE HAD THE EXACT SAME PROBLEM. ONE PERSON DID SAY THEY'RE WHOLE POWER STEERING RACK HAD TO BE REPLACED. I BROUGHT THAT INFORMATION TO THE FORD DEALERSHIP AND I'M WAITING FOR A RESPONSE OF WHAT AND IF THEY'RE GOING TO DO NEXT. *TR

09/26/2013
Components: UNKNOWN OR OTHER
Incident Date: 12/28/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

AFTER BUYING CAR I WAS DRIVING OFF DEALERSHIP LOT,AND BRAKING FOR RUMBLE STRIPS I HEARD A POPPING NOISE FROM RIGHT REAR OF CAR.I HAD IT BACK 7 TIMES AND IT STILL NOT REPAIRED. I'M QUITE CONCERNED,AND THINK IT IS A SAFETY PROBLEM.THE DEALER SHIP AND FORD TELL ME THAT THEY ARE WORKING ON IT.YET HERE IT IS 10 MONTHS ,AND IT STILL IS NOT FIXED.

09/25/2013
Components: UNKNOWN OR OTHER,EQUIPMENT ADAPTIVE/MOBILITY,FUEL/PROPULSION SYSTEM
Incident Date: 09/24/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU7DR******
Summary

1. LANE KEEPING DEPARTURE SYSTEM PRESENTS A DANGER TO CYCLISTS & PEDESTRIANS. NOW THAT I AM AWARE, I TURN THE SYSTEM OFF; HOWEVER, THE STEERING WHEEL PUTS UP A GOOD FIGHT WHEN I TRIED TO PROVIDE THE CYCLISTS ROOM--AN UNNECESSARY ISSUE THAT COULD OF CAUSED SERIOUS BODILY HARM OR DEATH. 2. THE VEHICLE DOES NOT GET THE MPG AS PROMISED ON THE STICKER: A GREAT DEAL OF UNNECESSARY MONEY WAS LOST. 3. THE ELECTRICAL A/C UNIT NO LONGER GENERATES COLD AIR, BUT THE FAN STILL RUNS.

09/11/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT IN JULY OF 2103, SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE ). THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR BUT THEY STATED THAT THEY DID NOT HAVE THE PARTS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT SHE WAS NOT SATISFIED WITH THE AMOUNT OF TIME IT TOOK TO HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/05/2013
Components: STRUCTURE
Incident Date: 07/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G72DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TRIM IN THE INTERIOR CAUSED AN EXTREME GLARE, MAKING IT DIFFICULT TO SEE THE ROAD EVEN WHEN WEARING SUNGLASSES. THE CONTACT ALSO MENTIONED THAT HE SUSTAINED INJURIES TO THE EYES AFTER BEING SUBJECTED TO THE BRIGHT REFLECTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 14,578.

09/04/2013
Components: SUSPENSION
Incident Date: 09/01/2013
Crash: Yes
Fire: No
Summary

MAKING A RIGHT TURN INTO A STREET. BALL JOINT SNAPPED LOOSE CAUSING CAR TO BOTTOM OUT. TOWED CAR TO DEALER AND THEY WANT TO MAKE AN EXCUSE SAYING THIS IS AN ACCIDENT AND WARRANTY WILL NOT COVER. NO ACCIDENT. JUST FAULTY PARTS. IT'S A SHAME. PROVIDED PICTURES TO PROVE NOT ACCIDENT..

08/25/2013
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 08/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FAHP0HG8AR******
Summary

WHILE CRUISING AT ABOUT 45MPH THE CAR SUDDENLY DECELERATED, THE ORANGE WRENCH LIGHT CAME ON, AND THE CAR WOULD NOT ACCELERATE. WHILE IDLING, THE ENGINE WAS SHAKING ABNORMALLY. THIS IS THE THIRD TIME THIS HAS OCCURRED, ONCE AT 40MPH CRUISING, AND ONCE AT ABOUT 65MPH ACCELERATING. ALL THREE INCIDENTS HAVE HAPPENED ABOUT 200 MILES APART. ALL THREE TIMES I WAS (BARELY) ABLE TO PULL OVER AND RESTART THE VEHICLE. EACH TIME THE CAR TOOK LONGER THAN USUAL TO TURN OVER. PREVIOUS TO THIS, THERE WERE SEVERAL INCIDENTS WHEN DOWNSHIFTING FROM OVERDRIVE INTO A PASSING GEAR. WHEN THE CAR SHIFTED DOWN, THE TRANSMISSION WOULD THUMP AND SHIFT ABNORMALLY HARD. THE ORANGE WRENCH LIGHT WOULD THEN COME ON. I COULD STILL ACCELERATE BUT I WOULD HAVE THE SAME "HARD" SHIFT EVERY TIME I ACCELERATED FAST ENOUGH TO FOR THE AUTOMATIC TRANSMISSION TO SWITCH INTO A PASSING GEAR. WHEN SLOWING DOWN TO A STOP, THE CAR WOULD SURGE FORWARD EACH TIME IT DOWN SHIFTED. AFTER A RESTART THE PROBLEM WAS TEMPORARILY REMEDIED, UNTIL I TRIED TO ACCELERATE WHILE IN OVERDRIVE AGAIN. *TR

08/15/2013
Components: VISIBILITY/WIPER
Incident Date: 06/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR3DR******
Summary

IT BEGAN RAINING HARD AND THE WIPERS WERE ON HIGH SPEED, BUT WHEN THEY MOVED OUTWARD I COULD NOT SEE BECAUSE WATER WAS BLINDING ME, HAD TO SLOW DOWN TO ABOUT 40MPH JUST TO AVOID RUNNING OFF ROAD OR INTO A CAR. COULD NOT SEE OUT WINDSHIELD AT ALL. I HAVE NEVER HAD WIPERS LIKE THESE, AND I DON'T FEEL SAFE IN MY CAR IN RAIN. GOING TO SEE IF FORD CAN CHANGE INTERMITTENT WIPERS OUT TO WHAT MOST CARS HAVE. IF NOT THEN WE MAY HAVE TO GET RID OF THIS CAR. DRIVING BLIND IS WHAT IT'S LIKE DRIVING IN HEAVY RAIN. *TR

08/13/2013
Components: ELECTRICAL SYSTEM
Incident Date: 08/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0SU8DR******
Summary

THIS IS THE THIRD TIME THE 12 VOLT BATTERY HAS DIED WHILE THE CAR HAS BEEN SITTING FOR 24 HOURS OR MORE. THE FUSION ENERGI TITANIUM WAS IN THE SHOP FOR 10 DAYS AND THE DEALER FINALLY REPLACED THE BATTERY AFTER RUNNING EXTENSIVE TESTS. EACH TIME THIS HAPPENS, THE CAR IS TOTALLY DISABLED AND HAS TO BE JUMPED. THIS ISSUE TENDS TO HAPPEN WHEN IT IS VERY HOT OUTSIDE OR THE CAR IS SITTING IN THE SUN. THE HIGH VOLTAGE BATTERY FANS WILL RUN WHEN THE CAR IS STOPPED IN TRAFFIC AND WHEN YOU POWER OFF THE CAR. *TR

07/26/2013
Components: TIRES
Incident Date: 07/23/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH MICHELIN 96HM PLUS TIRES, SIZE: SP235/50/R17 TIRES. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE REAR PASSENGER'S SIDE TIRE BLEW. THE CONTACT STATED THERE WAS NO DAMAGE TO THE TIRE AT THE TIME OF THE FAILURE. THE CONTACT HAD NOT SPOKEN TO THE MANUFACTURER. THE FAILURE MILEAGE OF BOTH THE TIRE AND THE VEHICLE WAS 1,800. THE VIN AND DOT NUMBER WAS NOT AVAILABLE.

07/26/2013
Components: ENGINE
Incident Date: 07/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR9DR******
Summary

THIS INCIDENT OCCURRED AT THE BEGINNING OF SUMMER.THE ENGINE IDLE DOES NOT ADVANCE WHEN THE AIRCONDITIONER IS PLACED IN SERVICE. WHILE STOPPED IN THE DRIVEWAY OR AT STOP SIGNS OR RED LIGHTES. ENGINE IDLES VERY ROUGH....YOU CAN FEEL IT IN THE STEERING WHEEL AND THE GEARSHIFT AND THE FLOOR PAN. HAVE COMPLAINED TO FORD AND THE LOCAL FORD DEALERSHIP AND HAVE BEEN TOLD THIS IS NORMAL,OR THERE IS NO CODE TO TELL THE SMART TECHIES WHAT TO LOOK FOR.A 25000 DOLLAR CAR THAT IDLES LIKE A MODEL T.I AM VERY DISAPPOINTED IN FORD FOR NOT AT LEAST TRYING TO CORRECT THIS PROBLEM.TURN THE AIR OFF...ENGINE VIBRATION GOES AWAY.I JUST WONDERED IF ANYONE ELSE OUT THERE IN FORD LAND HAS THIS PROBLEM.LAST VISIT TO FORD DEALERSHIP WAS 7-25-13. NO JOY. *TR

07/25/2013
Components: STEERING
Incident Date: 03/04/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0D93DR******
Summary

WHILE DRIVING, I NOTED THAT THE POWER ASSIST WAS VARIABLE. IN THE MIDDLE OF A TURN, THE STEERING SUDDENLY BECAME DIFFICULT. AND THEN RETURNED TO NORMAL. AT OTHER TIMES DURING TURNING, THE POWER STEERING WOULD BECOME EXTREMELY EASY, AND THEN RETURN TO NORMAL. THIS IS AN INTERMITTENT OCCURRENCE AND HAS PERSISTED TO DATE. (MILEAGE IS NOW ABOUT 3000 MILES) THIS STIFFENING UP AND RELEASING COULD RESULT IN A DANGEROUS SITUATION WHILE DRIVING. A TEST DRIVE (3-5 MILES) BY A SERVICE REP DID NOT PRODUCE THIS OCCURRENCE. *TR

07/21/2013
Components: FUEL SYSTEM, GASOLINE
Incident Date: 07/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H78DR******
Summary

I CANT FILL TANK ALL THE WAY OR THE FUEL GAUGE READING IS BAD. *TR

07/16/2013
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 02/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

SINCE I TOOK DELIVERY OF MY VEHICLE, I HAVE OCCASIONALLY RECEIVED WARNINGS REGARDING A FAILURE OF THE TRACTION CONTROL AND HILL ASSIST SYSTEMS WHILE STARTING THE VEHICLE. THIS WAS REPORTED TO THE DEALERSHIP A COUPLE OF TIMES, WITH "NO ISSUES FOUND" REPORTED BY THE DEALERSHIP SERVICE DEPARTMENT. AFTER PAYING CLOSE ATTENTION TO MY STARTING PROCEDURES, I HAVE BEEN ABLE TO REPEAT THE WARNINGS WHILE PERFORMING THE FOLLOWING SPECIFIC STARTING PROCEDURE... 1) REMOTELY START THE VEHICLE (FACTORY INSTALLED REMOTE STARTER), 2) INSERT THE KEY AND TURN TO THE FIRST POSITION, 3) KEEP KEY IN THIS POSITION FOR 1-2 SECONDS, 4) TURN THE KEY TO THE RUN POSITION. THESE STEPS WILL CAUSE THE WARNINGS EVERY TIME. BY TURNING THE CAR OFF AND RESTARTING, THE WARNINGS ARE GONE, AND THERE ARE NO HISTORY OF THE WARNINGS IN THE VEHICLE COMPUTER. I HAVE SHOWN THIS STARTING PROCEDURE TO THE DEALERSHIP SERVICE DEPARTMENT AND HAVE COMPLAINED DIRECTLY TO FORD WITH NO REPLY. I CONTINUE TO DRIVE MY VEHICLE UNSURE IF THERE IS A VALID ISSUE OR NOT. *TR

07/15/2013
Components: STEERING
Incident Date: 07/15/2013
Crash: No
Fire: No
Summary

I TURNED ON MY CAR AND IT GAVE ME THESE WARNINGS: "POWER STEERING ASSIST FAULTY" "HILL ASSIST SYSTEM FAULTY" "SERVICE ADVANCETRACK" THE POWER STEERING DID NOT WORK, SO I WASN'T ABLE TO DRIVE THE CAR. *TR

07/06/2013
Components: ELECTRICAL SYSTEM,VISIBILITY
Incident Date: 05/15/2013
Crash: No
Fire: No
Summary

FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT WORK WITH ONE TOUCH BUTTON. TURNS OUT AFTER THREE MONTHS OF BACK AND FORTH TO THE DEALER, THE MOLDING ON THE DRIVER SIDE WINDOW WAS FAULTY ALLOWING WATER TO GET IN AND SHORT OUT ELECTRICAL SYSTEM. *TR

07/06/2013
Components: STEERING
Incident Date: 05/15/2013
Crash: No
Fire: No
Summary

A POPPING CAN BE FELT AND HEARD FROM BOTH DRIVER AND PASSENGER SIDES WHILE TURNING THE WHEEL. *TR

07/03/2013
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P073DR1******
Summary

ON TWO OCCASIONS THE VEHICLE SPONTANEOUSLY ACCELERATED WHILE BACKING OUT AND PULLING INTO THE GARAGE. THIS HAPPENED WITH 2 DIFFERENT DRIVERS AND CONDITIONS WERE SIMILAR WITH VERY LOW SPEEDS AND WE WERE ABLE TO STOP THE VEHICLE BOTH TIMES BY APPLYING THE BRAKES. *TR

06/20/2013
Components: STRUCTURE
Incident Date: 06/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0G75DR******
Summary

WE REALLY LIKE OUR 2013 FORD FUSION - EXCEPT FOR ONE MAJOR SNAFU - VISIBILITY WHEN MAKING A TURN. THE ATTACHED PHOTO, MADE FROM THE POSITION OF THE DRIVER'S EYES, SHOWS THE PROBLEM. ONE MUST MOVE THEIR HEAD FORWARD AND BACKWARD TO VIEW BEYOND THE LARGE BLOCKED-OUT AREA BEHIND THE PILLAR TO MAKE SURE THERE ARE NO PEOPLE OR OBSTRUCTIONS TO THE DRIVER'S INTENDED PATH. IN THE ATTACHED PHOTO OVER 50% OF THE CROSSWALK IS NOT VISIBLE. THERE IS ALSO A PROBLEM WHEN PULLING UP TO A INTERSECTION TO MAKE A LEFT TURN, AND LOOKING TO THE RIGHT FOR ONCOMING TRAFFIC. A LARGE PORTION OF THE ROADWAY VIEW IS BLOCKED. VERY ANNOYING AND POTENTIALLY DANGEROUS. TOO LATE NOW FOR MODIFICATION BUT CHANGES SHOULD BE MADE FOR FUTURE MODELS. A BIG AND DANGEROUS PENALTY TO PAY THE FOR STYLING. THE PHOTO IS AT: HTTP://WWW.REESPHOTOS.COM/TEMP/130617PIB030-800.JPG. *TR

06/17/2013
Components: STEERING,VISIBILITY,VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 06/07/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H99DR******
Summary

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED TO SHOUT FOR ME TO WATCHOUT. C I STARTED TO PRESS ON BRAKES. THUS AVOIDING A COLLISION BETWEEN MY CAR AND CAR TO BE MOVING ACROSS MY PATH I WAS TOLD THAT THE CAR DOES NOT STOP IN ANY TYPE OF COLLISION MODE. IT JUST SLOWS DOWN. I DID NOT KNOW WHETHER THIS AVOIDANCE MODE WAS PRESENT (AT THE SLOW SPEED I WAS GOING IN. I DID KNOW THAT WHEN THE CAR WAS IN CRUISE CONTROL AND THIS MODE WAS ACTIVATED AND THAT AVOIDANCE REACTIONS WERE ACTIVATED. . I AM VERY CONCERNED THAT THIS MAY HAPPEN AGAIN. WITH SERIOUS CONSEQUENCES OCCURRING. *TR

05/27/2013
Components: EQUIPMENT
Incident Date: 05/27/2013
Crash: No
Fire: No
Summary

IT'S A COMPLAINT I HAVE WITH THE FORD SYNC SYSTEM. I HAVE THIS ISSUE PRETTY MUCH SINCE THE FIRST WEEK I HAD MY CAR. HOWEVER, THINGS JUST GET WORST TODAY. NORMALLY, THE NAVIGATION DELAYS ABOUT COUPLE MINUTES BEFORE WORKING; HOWEVER, THIS TIME MY FORD NAVIGATION SYSTEM JUST DOESN'T WORK FOR MORE THAN 40 MINS....WELL, A 798 NAVIGATION PERFORMANCE EVEN WORSE THAN A CHEAP GARMIN NAVI.... AND I AM NOT IN CITY, I AM AT AN I-696 EXIT NEAR BY FARMINGTON HILL...AND THINGS GET EVEN WORSE IS SYNC SYSTEM ALSO CRASHED FOR MORE THAN 5 MINS UNTIL EVERYTHING IS BACK ONLINE... FORD PLEASE FIX THIS AS SOON AS POSSIBLE. THE GOOGLE MAP ON IPHONE EVEN NAVIGATE BETTER THEN YOUR 798 NAVIGATION. AND THANK YOU FOR YOUR STUPID NAVIGATION SYSTEM, I HAVE TO SPEND 40 MINS WAITING WHILE I AM HUNGRY DURING THE DINNER TIME..... *TR

05/24/2013
Components: AIR BAGS
Incident Date: 11/13/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POK96DR******
Summary

PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THEY WERE UNABLE TO FIND ANY SERVICE CODES INDICATING A PROBLEM. OUR SUGGESTION TO THEM WAS TO FORGO THE CODES AND PUT A PERSON IN THE SEAT AND TAKE A RIDE. WE WILL BE GOING BACK TO THE DEALER VERY SOON AND THEY CAN KEEP THE CAR UNTIL THE PROBLEM IS IDENTIFIED. *TR

05/15/2013
Components: ENGINE
Incident Date: 05/14/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR4DR******
Summary

OK, I TRADED IN MY 2009 FUSION 6 CYL FOR THE 2013 1.8 ECCO BOOST. OBVIOUSLY WHEN I TEST DROVE IT I DROVE UNDER NORMAL CONDITIONS. AT ANY RATE, WHEN YOU NEED TO PASS AND STEP ON THE GAS PEDAL THE CAR HESITATES AND SEEMS TO HAVE NO POWER AT ALL. THE GAS MILIAGE IS AROUND 22 MILE PER GALLON HIGHWAY. NO WHERE NEAR WHAT WAS ADVERTISED. I WAS TOLD THIS ENGINE WAS COMPERABLE TO MY V6. NO WAY! HAS ANYONE ELSE REPORTED THIS ISSUE? IN ADDITION THE SYNC SYSTEM KEEPS FREEZING UP ON PHONE CALLS. *TR

05/09/2013
Components: FUEL SYSTEM, GASOLINE
Incident Date: 03/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H90DR******
Summary

LIKE MANY OTHER 2013 FUSION OWNERS, I ALSO HAVE AN ISSUE WHEN REFUELING. THE BEST EXAMPLE THUS FAR WAS PURPOSELY RUNNING DOWN TO THREE MILES TO EMPTY BEFORE REFUELING. I WAS ABLE TO PUMP ONLY 12.861 GALLONS INTO THE 16.5 GALLON TANK - THIS INCLUDED THREE TOP-OFF CLICKS OF THE PUMP. I HAD THE CAR AT THE DEALERSHIP TO CHECK THIS ISSUE OUT. THE SERVICE ADVISER TOLD ME HE CONTACTED FORD ENGINEERING REGARDING THE CONCERN. FORD REPLIED THAT THEY KNEW THERE WAS AN ISSUE AND WERE WORKING ON A SOLUTION AT THAT TIME. I HAVE READ THAT OTHERS WERE TOLD BY DEALERSHIPS THAT THE TANK DOES FILL, BUT THAT FORD SET THE FUEL GAUGE TO ALLOW FOR A RESERVE AFTER ZERO MILES TO EMPTY. IF THIS IS TRUE, THERE IS A 22% RESERVE ALLOWANCE IN MY CASE NOTED ABOVE. I CONSIDER THIS A SAFETY ISSUE AS THE CONSUMER MUST KNOW, WITH REASONABLE ACCURACY, THE FUEL LEVEL OF THEIR VEHICLE SO THEY DO NOT RUN OUT OF FUEL ON BUSY OR REMOTE ROADS FORD NEEDS TO RESPOND TO DEALERS/CUSTOMERS TO EXPLAIN THE ISSUE, AND WHAT IS GOING TO BE DONE TO RESOLVE IT. *TR

04/23/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/22/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL GAUGE FAILED AND WOULD PROVIDE ERRONEOUS FUEL LEVEL READINGS. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS FULL, THE FUEL LEVEL GAUGE WOULD ONLY REGISTER FOURTEEN OF THE SIXTEEN GALLONS OF FUEL THAT WAS ADDED TO THE VEHICLE. WHEN THE FUEL TANK WAS FILLED TO MAXIMUM CAPACITY, THE FUEL GAUGE WOULD ONLY REGISTER THE TANK AS BEING HALF FULL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THEY COULD NOT DIAGNOSE A FAILURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000. *TR

04/15/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/11/2013
Crash: No
Fire: No
Summary

I HAVE A 2013 TITANIUM AND ACCORDING TO THE MANUAL IT HAS A 16.5 GAL TANK. THE DISTANCE TO EMPTY DISPLAY STATED 3 MILES TO EMPTY SO I REFUELED. I WAS ONLY ABLE TO GET IN 12.779 GAL INTO THE TANK WHEN IT CLICKED OFF. AFTER REFUELING, THE FUEL GAUGE IS ALWAYS BELOW THE FULL LINE. SEVERAL INDIVIDUALS HAVE POSTED THE SAME PROBLEM AND HAVE HAD THEIR FUEL TANKS REPLACED OF WHICH CORRECTED THIS ISSUE. *TR

02/24/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H77DR******
Summary

WHEN FILLING FUEL TANK, THE PUMP "KICKED OFF" PRIOR TO A FULL TANK AS DISPLAYED BY DIGITAL FUEL GAUGE (JUST UNDER FULL). I DROVE 25 MILES AND FUEL GAUGE THEN SHOWED BETWEEN FULL AND 3/4 TANK. THERE SEEMS TO BE AN INACCURACY WITH THE CALIBRATION OF THE GAUGE AND/OR AMOUNT OF FUEL THAT CAN BE PUT INTO TANK, WITH RESPECT TO TANK CAPACITY, BEFORE PUMP "KICK OFF". *TR

02/22/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/22/2013
Crash: No
Fire: No
Summary

MY 2013 FUSION S SHOULD HAVE A 16.5 GAL TANK, BUT WHEN I GOT THE LOW FUEL LEVEL LIGHT ON TODAY, I CAN ONLY PUT 12.5 GAL INTO THE TANK BEFORE THE FIRST KICK-OFF. THE TANK CAN NOT BY FULLY FILLED! *TR

02/15/2013
Components: EXTERIOR LIGHTING,STRUCTURE
Incident Date: 02/15/2013
Crash: No
Fire: No
Summary

THE FRONT BODY PANELS AROUND THE HEADLIGHTS ARE LOOSE AND YOU CAN HEAR SOME KIND OF A RATTLE AROUND THE BACK PASSENGER SIDE DOOR WHEN YOU GET OVER 55 MPH. *TR

02/12/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0K96DR******
Summary

THE FORD FUSION FUEL TANK IN MY 2.0 ECOBOOST ENGINE DOES NOT FILL ALL THE WAY. IT IS DOCUMENTED AS A 16.5 GALLON TANK, HOWEVER EVEN RUNNING TO EMPTY I AM ONLY ABLE TO FILL 12-13 GALLONS. TO ME, IT IS UNACCEPTABLE TO HAVE A 3-4 GALLON "RESERVE". I AM NOT SURE IF IT'S THE TANK ITSELF, OR IF IT'S FAULTY HARDWARE CAUSING VAPOR TO BE TRAPPED AND THE SYSTEM THINKING IT'S FULL WHEN IT IS IN FACT NOT. THIS MAY NOT BE A SAFETY ISSUE, BUT IS AN ISSUE IF YOU ARE THINKING YOU HAVE MORE GAS THAN YOU ACTUALLY DO. *TR

02/12/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/25/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HR8DR******
Summary

I'VE BEEN HAVING AN ISSUE WITH MY GAS TANK SINCE I'VE OWNED THE CAR SINCE OCT 2012. WHEN I FILL UP, THE CAR SOMETIMES FILLS ALL THE WAY ON THE GAUGE, SOMETIMES IT DOESN'T. IF IT DOES IT DROPS FROM FULL TO HALF A QUARTER BY 10-20 MILES. ALSO, IVE NEVER BEEN ABLE TO FILL UP TO AROUND 16 GALLONS. THE CAR IS SUPPOSED TO HAVE A 16.5 GALLON FUEL TANK. I RUN THE CAR TO APPROX 12 MILES LEFT, TILL THE WARNING LIGHT COMES ON AND I CAN ONLY GET ROUGHLY 12 GALLONS IN THE TANK. EITHER THE TANK THAT WAS INSTALLED IS WRONG OR THE COMPUTER GAUGE IS OFF. I'M ONLY ABLE TO DRIVE ABOUT 315 ON A "FULL" TANK. THAT IS NOT RIGHT FOR A CAR THAT'S SUPPOSED TO BE A 27-37MPG CAR. WHICH I ONLY GET ABOUT 24-26MPG SINCE I'VE OWNED THE CAR. I DO A MIX OF HIGHWAY AND CITY DRIVING, MOSTLY HIGHWAY AVERAGING 45MPH DRIVING. I'VE TOLD BRIEN FORD IN EVERETT OF THIS ISSUE BUT THEY WONT LOOK AT IT SINCE IT HASN'T BEEN RECOGNIZED BY FORD. THERE'S A REALLY BIG RESPONSE TO THIS ISSUE ON MANY FORUMS. I FOLLOW THE MOST POPULAR FOR FUSIONS AT HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/. THE DEALER TOLD ME I WOULD HAVE TO PAY TO HAVE THEM RESEARCH IT WHEN IS A HORRIBLE THING TO DO, WHEN I KNOW THERE'S AN ISSUE. WHEN I'M ONLY ABLE TO GET ABOUT 12 GALLONS IN THE TANK. THE FUSION HYBRID SE HAS A 13.5 GALLON TANK, I THINK THE TANKS GOT INSTALLED INCORRECTLY, AND ME ALONG WITH MANY OTHERS GOT THE HYBRID TANK INSTEAD OF THE NORMAL 16.5 GALLON TANK. *TR

02/06/2013
Components: SEATS
Incident Date: 02/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H70DR******
Summary

SEAT HEADRESTS SIT TOO FAR FORWARD CAUSING BACK AND NECK PAIN. CANNOT ADJUST TO A COMFORTABLE DRIVING POSITION. *TR

02/03/2013
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/12/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H7XDR******
Summary

WHILE DRIVING TO WORK ON THE HIGHWAY 65-MPH THE ENGINE SHUTS OFF WITHOUT WARNING, THE INSTRUMENTAL PANEL STARTS ACTING UP AS IF YOU ARE TURNING ON AND OFF THE KEY. THEY FOUND A LOSE WIRE TO THE INSTRUMENTAL CLUSTER ON THE SECOND TIME THEY REPLACED THE INSTRUMENTAL CLUSTER. IT HAS BEEN TAKEN BACK SIX TIMES AND NOW THE DASHBOARD SHUTS DOWN AND I LOSE LIGHTS, SIGNALS, AND OTHER ELECTRONIC FEATURES. I HAVE LOST POWER STEERING AND BRAKES IN BETWEEN. THEY OFFERED ME AN EXTENDED WARRANTY??? IT IS A SHAME THAT A CONSUMER WHO BUYS A CAR FROM A DEALERSHIP HAS TO GO THROUGH THE GRINDER JUST TO GET OUT OF THEIR LEMON. I JUST WANT TO GET OUT OF THIS VEHICLE. *TR

01/30/2013
Components: VISIBILITY/WIPER
Incident Date: 01/29/2013
Crash: Yes
Fire: No
Summary

PLEASE NOTE, THIS FORM WOULD NOT ALLOW ME TO SELECT WIPERS AS THE AFFECTED PART. THE ONLY OPTION THAT APPEARED WAS WHEELS. PLEASE CORRECT IF POSSIBLE. WHILE DRIVING, SNOW THAT HAD ACCUMULATED ON THE ROOF OF THE CAR SLID ON THE WINDSHIELD. THE MOTION OF THE WIPERS PUSHED THE SNOW DOWN AND TOWARDS THE CENTER OF THE WINDSHIELD. THE SNOW PROHIBITED THE WIPERS TO MOVE IN EITHER DIRECTION CAUSING ME TO NOT BE ABLE TO SEE THE ROAD. THE DESIGN OF THE WIPERS APPEARS TO ALLOW EXCESS SNOW TO BE FORCED IN THE LOWER MIDDLE PORTION OF THE WINDSHIELD CAUSING THE WIPERS TO NOT BE ABLE TO REVERSE DIRECTION IF WHEN THE CONTROL LEVER IS TOGGLED. *TR

01/14/2013
Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
Incident Date: 10/03/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H93DR******
Summary

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE KEYED IN THE CODE TO UNLOCK THE DOORS VIA THE NUMERIC KEYLESS ENTRY BUT THE TRUNK ERRONEOUSLY OPENED. THE CONTACT ALSO STATED THAT THE DOORS DID NOT ALWAYS LOCK USING THE KEYLESS ENTRY SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE WITHOUT THE FAILURE OCCURRING DURING DIAGNOSTICS. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 3,200. UPDATED 2/19/13 *CN

01/02/2013
Components: ELECTRICAL SYSTEM
Incident Date: 11/29/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES ON THE CAR AND HAD THIS HAS TAKEN PLACE 8 TIME SINCE I WILL ADVISE THE DEALER WHEN MY CAR IS IN FOR RECALL NOTICE#12C27 1/3/2013 *TR

12/14/2012
Components: POWER TRAIN,ENGINE
Incident Date: 12/02/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0H75DR******
Summary

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

12/06/2012
Components: UNKNOWN OR OTHER
Incident Date: 12/03/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6POHR2DR******
Summary

PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR

12/05/2012
Components: VEHICLE SPEED CONTROL
Incident Date: 12/01/2012
Crash: No
Fire: No
Vehicle Identification Number: 3FA6P0HRXDR******
Summary

I WAS TRAVELING AT ABOUT 40MPH AND A MESSAGE FLASHED ON MY GAUGE STATING SOMETHING TO THE EFFECT ENGINE LOWER TEMP. I CONTINUED TO DRIVE THE CAR AND MESSAGE WENT AWAY. I LATER FOUND OUT THAT MY CAR HAD BEEN RECALLED FOR POSSIBLE FIRE DUE TO ENGINE OVERHEATING. I ASSUME THAT THIS MESSAGE IS THE PRE-CURSOR TO WHAT COULD BE A POSSIBLE FIRE. I TOOK MY CAR TO THE FORD DEALERSHIP AND I AM AWAITING A RESPONSE FROM FORD ON A POSSIBLE FIX. THE CAR WAS ONLY 1 WEEK OLD. I HAVE REQUESTED FORD TO TAKE THE CAR BACK AND GET INTO A NON-AFFECTED ENGINE TYPE. *TR

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