2013 Lexus RX350 SUV AWD

The contact owns a 2013 Lexus RX450H. The contact stated while driving at an unknown speed, the contact had crashed into a tree which resulted in the airbags not deploying. The contact does not remember anything between driving on the highway and waking up in an ambulance. The contact sustained shoulder, neck, and mild concussion and sought medical treatment. The vehicle was towed to a tow yard where it was awaiting diagnosis. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 105,606.

NO PROBLEM AS OF NOW SAW IT ON RECALL IN CONSUMER REPORT

TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL RATTLING SOUND WAS COMING FROM THE STEERING WHEEL, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF TAMPA BAY (5852 N. DALE MABRY HWY, TAMPA, FL 33614) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE HAD GOTTEN WORSE OVER TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

MY CAR BLEW UP. THE ENGINE CAUGHT FIRE AS I WAS DRIVING ON THE HIGHWAY. MILE MARKER 372 I95S. I SAW SMOKE COMING OUT OF THE ENGINE AND THEN FIRE STARTED SO I PULLED OVER ON THE LEFT SHOULDER AND THE FIRE BURST INTO FULL FLAMES

TURNING STEERING WHEEL CAUSING DASH CUTOFF. SEATS AREN'T RESETTING TO ORIGINAL POSITION. BACK HATCH WILL NOT LIFT DEPENDING ON POSITION OF STEERING COLUMN

I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT STARTED WITH FRONT PASSENGER DOOR AND NOW IN ADDITION TO FRONT PASSENGER DOOR, THE DRIVER DOOR AND THE REAR RIGHT DOOR AUTOMATIC LOCKS TO NOT ENGAGE WHEN I TRY TO LOCK/UNLOCK. I HAVE BEEN TOLD THAT I NEED TO REPLACE THESE AT A COST OF ~$1,000 FOR EACH DOOR AND THINK THIS IS UNFAIR SINCE THERE ARE NUMEROUS REPORTS OF AUTOMATIC DOOR LOCKS ON THIS MODEL FAILING ONLINE AND IT IS A COMMON ISSUE WITH THE DOOR ACTUATOR FAILING (BUT NOT RECALLED) (SEE LEXUS OWNER SITE AND YOUTUBE - SEARCH "2013 LEXUS RX350 DOOR LOCKS NOT WORKING" ON GOOGLE FOR DETAILS). I AM CURRENTLY MANUALLY LOCKING/UNLOCKING THESE DOORS AND FEEL UNSAFE AND FEEL MY PERSONAL PROPERTY INSIDE THE CAR IS EXPOSED TO THEFT SINCE SOMETIMES I FORGET TO LOCK THESE 3 DOORS MANUALLY WHEN DRIVING ALONE IN VEHICLE. NOTE THE ABOVE OCCURS WHEN THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET/HIGHWAY, AND TURNING.

MY LEXUS VEHICLE HAS BEEN HAVING ISSUES WITH ITS LOCKS AND TRUNK. SOMETIMES THE TRUNK CANNOT BE OPENED AT ALL EVEN IF I ATTEMPT TO OPEN IT MANUALLY. ALSO, MY DOORS HAVE TO BE MANUALLY LOCKED MOST OF THE TIME. SOMETIMES THE VEHICLE WILL LOCK/UNLOCK USING THE REMOTE. HOWEVER, MOST OF THE TIME I HAVE TO MANUALLY LOCK AND UNLOCK ALL OF THE DOORS. THERE ARE TONS OF VIDEOS ON YOUTUBE ABOUT THIS ISSUE WHICH HAS TO DO WITH THE LOCK ACTUATORS. THERE ARE ALSO A PLETHORA OF FORUMS ON THIS ISSUE AS WELL. MANY INDIVIDUALS HAVE CHOSEN TO NOT REPLACE THE LOCK ACTUATORS THAT EACH INDIVIDUAL DOOR HAS BECAUSE IT IS VERY COSTLY. I HAVE ALSO READ THAT SOMETIMES THE LOCK ACTUATORS WILL HAVE TO BE REPLACED MORE THAN ONCE, THIS IS A COMMON DESIGN FLAW FOR MY CAR AS WELL AS OTHER LEXUS VEHICLES. EVEN NEWER MODEL LEXUS VEHICLES ARE HAVING THIS ISSUE. OBVIOUSLY THIS ISSUE IS A DESIGN FLAW AND DEFECT AND SHOULD BE CLASSIFIED AS A RECALL THAT LEXUS SHOULD BE MANDATED TO FIX. I ALWAYS HAVE TO CHECK WITH MY SON TO ENSURE THAT HE HAS MANUALLY LOCKED HIS DOOR. WE LIVE IN HOUSTON AND IMAGINE HOW NERVOUS I GET WHEN I APPROACH A RED LIGHT WHERE HOMELESS PEOPLE ARE OFTEN BEGGING FOR MONEY. I HAVE TO MAKE SURE MY DOORS ARE LOCKED BECAUSE SOME INDIVIDUALS ARE BOLD ENOUGH TO PULL ON YOUR DOOR HANDLE AND ANYTHING COULD HAPPEN. THIS HOLD TRUE FOR WHEN I AM EXITING THE VEHICLE. I HAVE TO MANUALLY LOCK ALL THE DOORS BECAUSE PEOPLE ARE KNOWN FOR PULLING ON YOUR HANDLES AT NIGHT TO SEE IF THEY CAN GET LUCKY. THE RELIABILITY OF THE LEXUS LOCK ACTUATORS IS A TRUE DESIGN FLAW THAT IS LONG OVERDUE FOR LEXUS TO FIX, I AM ASKING THAT YOU HOLD THEM ACCOUNTABLE FOR MAKING THIS DESIGN FLAW RIGHT WITH ALL LEXUS CAR OWNERS. *TR

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

USE HANDBRAKE EVERY TIME. THERE WILL BE AN EXPLOSION SOUND FROM THE BACK WHEN I RELEASE MY FOOT. THERE HAS ALWAYS BEEN THIS PROBLEM. I THINK IT IS A DESIGN FLAW. I TRY TO CHANGE THE BRAKE PADS. IT HAS NO EFFECT. *TR

THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.

MY VEHICLE STALLS FREQUENTLY ON THE EXPRESSWAY WHEN THE SPEED IS INTERRUPTED BY A SUDDEN STOP. IT WILL STALL WHEN I ATTEMPT TO START BACK IN TRAFFIC. I'VE COME VERY CLOSE TO HAVING A REAR END COLLISION.

DRIVING IN SNOW STORM ON SIDE ROAD. GOING APPROX 20 MPH ROAD SLIGHT INCLINE AND CURVES TO LEFT. TRIED TO TURN LEFT AND CAR CONTINUED GOING STRAIGHT. ANTI LOCK BRAKES WERE PUMPING CAR SEEMED TO ACCELERATE CAR HEADED TO TELEPHONE POLE AND HIT VERY DIRECTLY. CAR WAS TOTALED TELEPHONE POLE CRACKED IN HALF I WAS THROWN INTO STEERING WHEEL WINDSHIELD AND CENTER CONSOLE. AIRBAGS NEVER DEPLOYED. I BROKE MY RIBS AND WAS SEVERLY BRUISED AND HAD PAINFUL IMPACT INJURIES. WHAT DID THE AIRBAG NOT DEPLOY?

TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, RATTLED, LOOSENED, AND WAS COMING OUT OF PLACE. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33427, (561)-291-6004) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED SEVERAL TIMES. THE SAME DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER REPLACED THE BATTERY AND THE VEHICLE HAD NOT STALLED SINCE THE REPLACEMENT. THE STEEERING SHAFT WAS NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 35,000. *LN *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX 350 EQUIPPED WITH COOPER MASTERCRAFT TIRES, SIZE: 235/16R18 (NA). WHILE DRIVING 50 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE TIRES AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO NEW COUNTRY LEXUS OF WESTPORT (1317 POST RD E, WESTPORT, CT 06880, (203) 255-1531) WHERE IT WAS DIAGNOSED THAT THE TIRE THREAD WAS SEPARATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNED A 2013 LEXUS RX-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE MAKING A RIGHT HYDROPLANED AND CRASHED INTO THE CONTACTS DRIVER FRONT SIDE OF THE VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT, BUT NO REPORT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TO THE INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

LEXUS RX350 HAD A SLIGHT GRINDING NOISE AT AROUND 43,000. IT WAS NOT VERY CLEAR INITIALLY ESPECIALLY WHEN THE AC WAS ON. NOW AT 76,000 MILES, THE NOISE IS VERY LOUD AND LEXUS SAID IT IS THE WATER PUMP SLOWLY GOING BAD. NOW THE CAR, AFTER 70,000 MILES IS OUT OF WARRANTY. I HAVE SEEN REPORTS ONLINE WITH COMMON BEARINGS FAILURE ON TOYOTA/LEXUS WATER PUMPS. I WOUNDER IF THIS IS A SYSTEMIC ISSUE GIVEN THE WELL KNOW RELIABILITY OF THE LEXUS BRAND.

WATER PUMP NOISE

SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.

BROKEN COOLING PUMP

SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.

VEHICICLE SHOT FORWARD GAINING SPEED WITH BRAKES FULLY APPLIED WHCH DID NOT ENGAGE THE BRAKE OVERRIDE OF ACCELERATION. RAN THROUGH THE GARAGE DOOR GAINING SPEED THEN COLLIDED WITH THE GARAGE BACK WALL. THERE WAS NO CONTROL OF THE VEHICLE. THE ADJACENT KITCHEN WALL COLLAPSED WHICH MOVED THE REFRIGERATOR FORWARD TRAPPING OUR TWO FRIENDS BETWEEN IT AND THE KITCHEN CABINETS ON THE PARALLEL WALL. THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THE BLACK BOX INDICATED THE CAR HIT THE GARAGE WALL AT ABOUT 17 MPH. BLACK BOX SHOWED FULL THROTTLE AND TOTAL APPLICATION OF BRAKES. CAR WAS TOTALLY OUT OF CONTROL AND PRODUCED HORRIFYING RESULTS. ONE OF OUR FRIENDS LAPSED INTO A COMA THAT NIGHT AND WAS TAKEN OFF LIFE SUPPORT A WEEK LATER. THE OTHER FRIEND IS IN REHAB AFTER SUFFERING A BROKEN FEMUR, A BROKEN PELVIS, AND SEVERAL BROKEN RIBS. THERE IS NO DOUBT IN OUR MINDS THAT THE CAR WAS AT FAULT AND HAVE NOTED THAT MANY LEXUS VEHICLES HAVE EXPERIENCED WHAT WE HAVE LEARNED IS SUDDEN UNINTENDED ACCELERATION. THE FACT THAT THE AIR BAGS DID NOT DEPLOY AND AT A SPEED EXCEEDING THE NHTSA STANDARDS IS ANOTHER SERIOUS ISSUE WITH THE LEXUS. WE ARE HORRIFIED ABOUT THIS EVENT THAT HAS HAD SUCH TRAGIC CONSEQUENCES. PLEASE NOTE THIS OCCURED IN A RESIDENTIAL NEIGHBORHOOD.

DOOR LOCK ASSEMBLY WENT BAD IN DRIVER'S SIDE DOOR. DOOR CANNOT BE LOCKED USING DOOR LOCK BUTTON AND HAS TO BE LOCKED MANUALLY. DOOR ALSO DOES NOT LOCK USING REMOTE OR KEYLESS ENTRY. MECHANIC STATED THAT HE'S SEEN A NUMBER OF THESE PROBLEMS.

THE DOOR LOCK ACCUATOR ON THE DRIVER'S SIDE IS INOPERABLE.I HAVE TO MANUALLY LOCK THE DRIVER SIDE DOOR THEN OPEN THE PASSENGER DOOR AND LEAN INTO THE CAR AND REACH OVER TO UNLOCK THE DRIVER SIDE DOOR EACH TIME I NEED TO OPEN THE DOOR. COST TO REPAIR IS $600.00 (PARTS & LABOR) I FEEL THIS IS EXCESSIVE AS THE VEHICLE IS ONLY 5 YEARS OLD AND HAS ONLY 55,500 MILES! PARTS DEALER NOTED HE KEEPS THE PART STOCKED ON HIS SHELF AS IT IS FREQUENTLY REQUESTED.

DRIVING DOWN I-85S IN BETWEEN MORELAND AND GRANTVILLE, GA MY CAR MADE A THUMP SOUND AND THEN CUTOFF. I PULL THE CAR TO THE SIDE OF THE INTERSTATE TO SEE WHY IT CUT OFF. I EXITED THE CAR WITH MY PASSENGERS AND WE NOTICED SMOKE FROM THE ENGINE AREA. THE NEXT THING WE NOTICE IS THAT THE CAR CAUGHT FIRE AND WENT UP IN FLAMES.

WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.

LUG NUTS ON VEHICLE ARE 2 PIECE DESIGN WITH A DECORATIVE CAP THAT EXTENDS OVER THE PHYSICAL LUG NUT. OVER TIME, CORROSION BUILDS BETWEEN THE LUG NUT AND DECORATIVE CAP CAUSING LUG NUT CAP TO SWELL. EVENTUALLY, THE SWELLING IS SO SEVERE THAT THE FACTORY LUG WRENCH WILL NO LONGER FIT OVER THE LUG NUT. THIS IS A SAFETY CONCERN DUE TO NOT BEING ABLE TO REMOVE LUG NUTS IN THE EVENT OF A FLAT TIRE. VEHICLE IS EQUIPPED WITH 21MM LUG NUTS THAT SWELL TO 21.65-21.89 OR GREATER. THIS ONLY OCCURS ON NORTH AMERICAN-PRODUCED RX 350 VEHICLES. JAPANESE-PRODUCTION VEHICLES HAVE A ONE-PIECE STYLE LUG NUT THAT DOES NOT CORRODE LIKE THE TWO-PIECE STYLE.

I STOPPED AT A STOP SIGN IN A VERY QUIET RESIDENTIAL AREA SHORTLY AFTER LUNCH TIME. MY CAR HAD BEEN IN MY GARAGE AND THE STOP SIGN WAS A BLOCK AND A HALF FROM MY HOUSE. I TURNED LEFT ONTO A STREET WITH NO TRAFFIC AND I DID NOT SEE ANYONE OUTSIDE IN THE NEIGHBORHOOD. JUST A FEW SECONDS AFTER I TURNED I WAS DRIVING ABOUT 15 MILES AN HOUR WHEN I HEARD A VERY LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. MY RIGHT SIDE VIEW MIRROR HAD EXPLODED! THE MIRROR ITSELF HAD BEEN BLOWN OUT OF THE MIRROR CASING AND IT WAS DANGLING BY A WIRE. THE HARD CLEAR PLASTIC COVERING OVER THE LIGHTS ON THE OUTSIDE OF THE MIRROR CASING WAS CRACKED IN SEVERAL PLACES. THERE WAS NO OTHER VISIBLE DAMAGE ON THE OUTSIDE OF THE MIRROR CASING. I DO NOT KNOW WHAT CAUSED THE EXPLOSION. I TAPED THE MIRROR BACK INSIDE THE MIRROR CASING AND TOOK MY CAR TO THE REPAIR SHOP. THEY HAVE ORDERED A NEW MIRROR FOR ME BUT IT HASN'T BEEN RECEIVED YET. I CHECKED AND THERE HAVE BEEN NO RECALLS FOR THIS PROBLEM YET. IT COULD HAVE BEEN VERY DANGEROUS IF SOMEONE HAD BEEN STANDING BESIDE MY CAR WHEN THIS HAPPENED. ALSO, IF I HAD BEEN DRIVING FASTER I MIGHT HAVE LOST CONTROL OF MY CAR WHEN I WAS STARTLED BY THE VERY LOUD EXPLOSION THAT SOUNDED LIKE A GUNSHOT.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD *TR

TL* THE CONTACT OWNED A 2013 LEXUS RX350. WHILE DRIVING 30 MPH,THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. A POLICE REPORT WAS FILED. THE PASSENGER WAS INJURED AND REQUIRED MEDICAL ATTENTION AT LEESBURG HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

WHILE DRIVING THE CAR ON THE HIGHWAY AND AROUND TOWN THE BRAKE MALFUNCTION MESSAGE COMES ON AND THE BRAKE LIGHT ILLUMINATES ALONG WITH THE ABS LIGHT AND THE VEHICLE STABILITY CONTROL LIGHT AND THE TRACTION CONTROL LIGHT. DIAGNOSTIC TROUBLE CODE C1428 IS STORED IN THE VEHICLE SELF-DIAGNOSTIC SYSTEM. THIS HAS HAPPENED ABOUT SIX TIMES IN THE LAST TWO MONTHS.

TL* THE CONTACT OWNS A 2013 LEXUS RX 350. WHILE DRIVING APPROXIMATELY 70 MPH ON A HIGHWAY, THE SUN ROOF FRACTURED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (GETTEL TOYOTA OF CHARLOTTE COUNTY, 1801 TAMIAMI TRAIL, PUNTA GORDA, FL 33950, (941) 347-6867) REPLACED THE PART. THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE AND IF IT WOULD RECUR. THE DEALER AND THE MANUFACTURER STATED THERE WAS NO RECALL SO THE CONTACT WAS ADVISED TO REPLACE THE PART. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *TT *TR

RECALL FORM ABS BRAKE MALFUNCTION/ACCUATOR ISSUE WAS CORRECTED PRIOR TO MY OWNING THE VEHICLE. THE SAME ISSUE OCCURRED TODAY WITH THE LIGHTS ILLUMINATING STATING "BRAKE FAILURE" "CHECK BRAKES". APPEARS TO BE A KNOWN ISSUE.

BRAKE FAILURE LIGHT CAME ON "CHECK BRAKES" KNOWN ISSUE WITH LEXUS. RECALL FOR THIS ISSUE AND IT WAS REPAIRED IN 2015 PRIOR TO MY OWNING THE VEHICLE

CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS

ON 3-2-2017, I WAS DRIVING 60-65 MPH IN MY 2013 LEXUS RX ON I-10 GOING WEST IN THE LEFT LANE TOWARD DOWNTOWN HOUSTON. SUDDENLY, I HEARD WHAT WAS A LOUD BANG ON MY ROOF - AND THEN SEVERAL SMALLER BANGS. ALMOST LIKE GUNSHOTS. I NEARLY WRECKED MY CAR BECAUSE IT STARTLED ME SO BADLY. WHAT APPEARED TO BE GLASS WAS FLYING OFF MY ROOF (THIS SOUNDED LIKE SPARKLERS). I COULD SEE IT THROUGH MY REAR VIEW MIRROR. SINCE I COULD NOT GET SAFELY OFF OF I-10, AS THE TRAFFIC WAS HEAVY AND WE WERE ALL GOING THE SPEED LIMIT OR OVER, I DROVE INTO DOWNTOWN HOUSTON, PARKED IN THE PARKING GARAGE AND THEN STEPPED UP ONTO THE CHASSIS TO SEE WHAT HAPPENED TO MY ROOF. MY ENTIRE SUNROOF WAS SHATTERING AND BOWING. IT WAS CLEAR TO ME THAT IT HAD EXPLODED FOR NO REASON. NOTHING HIT MY ROOF. I NEVER LEAVE MY CAR SITTING IN THE SUN AND IT HAD NOT GIVEN ME ANY PREVIOUS INDICATION OF PROBLEMS.

MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED BUT WHEN I GOT OUT AND SHUT THE DOOR THE SHATTERED GLASS FELL ON THE THE COVER. I'M 99% SURE NOTHING HIT ME BECAUSE THERE WAS NO ONE EVEN CLOSE. IT JUST POPPED AND SHATTERED. I WAS ON SE BELTWAY IN PASADENA TX BETWEEN I-45 AND THE TOLL BOOTH HEADING EAST AND THERE WAS NO TRAFFIC . IT JUST DIDN'T MAKE SENSE. NOW I HAVE BEEN HEARING FROM MANY OTHERS THAT THEIR SUN ROOF BROKE ALSO. COULD IT BE A DEFECT? I DID GET IT REPAIRED .

TAKATA RECALL . I BOUGHT THIS SUV JUST ABOUT YEAR AGO WITH 61K MILES ON IT AND NOW IT HAVE ABOUT 71K WHICH MEANS I ONLY DROVE IT FOR 10K MILES KEPT IT LIKE A BABY AND THE TRANSMISSION BUSTED AND PARTS FELL OUT HAVE TWO BIG HOLES . I REALLY NEED HELP .LEXUS DEALERSHIP WONT COVER IT BECAUSE THEY ARE SAYING I DONT HAVE WARRANTY ON IT . I BOUGHT THIS SUV FOR $35K . HOW CAN A DEALER SELL YOU A CAR WITH BAD TRANSMISSION. I HAVE NO WHERE TO GO .

ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!

DRIVING NORMAL SPEED ON FRWY #1 LANE(4 LANE) - NO WARNING-LIGHTS OR ANYTHING, SMOKE FROM ENGINE COMPARTMENT, PULLED OFF FRWY GOT OUT OPEN PASS SIDE DOOR TO RETRIEVE PURSE THEN SAW FLAMES COME THROUGH ON DRIVER SIDE, CLOSED DOOR AND CALLED 911 - CAR ENGINE ON FIRE

I HAD BRAKED TO A STOP ON A CITY STREET IN BUMPER-TO-BUMPER TRAFFIC THAT WAS STOPPED FOR A RED LIGHT. SUDDENLY AND UNEXPECTEDLY, MY CAR ACCELERATED FORWARD THOUGH MY FOOT WAS STILL ON THE BRAKE. IT MADE A NOISE LIKE THE ENGINE WAS ACCELERATING. MY CAR LURCHED FORWARD AND STRUCK THE CAR IN FRONT. AS HE MOVED FORWARD, MY CAR AGAIN STRUCK IT. I HAD TO PUT MY CAR IN PARKING GEAR TO GET IT TO STOP MOVING. I HAD MY CAR TOWED TO THE LEXUS DEALER. THEY CHECKED AND SAID THEY COULD FIND NOTHING WRONG AND THEY COULDN'T REPLICATE THE PROBLEM. I ASKED THEM TO CHECK THE EVENT DATA RECORDER THAT I HAD READ ABOUT ONLINE. THEY SAID THE CAR HAD NO SUCH THING. NOBODY SHOULD DRIVE THIS CAR - SOMEBODY COULD GET HURT BADLY IF THAT UNINTENDED ACCELERATION HAPPENS AGAIN. I LEASE THIS CAR AND WILL TERMINATE THE LEASE. I HOPE WHOEVER THINKS OF BUYING THIS CAR WILL SEE THIS REPORT AND STAY AWAY FROM IT. IT IS UNSAFE.

VEHICLE UNEXPECTEDLY ACCELERATED FROM A STANDING STOP COLLIDED WITH OTHER VEHICLES AND WAS DECLARED A TOTAL LOSS. TOYOTA EXAMINED THE EVENT DATA RECORDER. THEY SAID THEY TEST DROVE THE VEHICLE (IMPOSSIBLE AS IT WAS NOT ABLE TO BE DRIVEN). THEY SAID THE FLOOR MAT WAS UNSECURED (NOT SO I CHECKED IT AS DID THE LOCAL POLICE). THE LETTER FROM TOYOTA IS A COMPLETE WHITEWASH OF WHAT HAPPENED. I HAVE THE RESULTS OF THE EVENT DATA RECORDER.

I HAVE THE ORIGINAL TIRES FOR MY BRAND 2013 LEXUS RX350 BOUGHT AT LENS STOLERS (OWINGS MILLS MD) IN JULY 2013. THE MICHELIN TIRE P235/60R18 DOT B9XF RPNX 1512 SHOULD BE RECALLED.. TIRE STARTED SHOWING WEAR WITH A SPLIT IN RIGHT FRONT PASSENGER SIDEWALL WE SUSPECTED DRYROT WITH LESS THEN 25K MILES. TOOK TO LENS STOLERS, AND WAS TOLD IT WAS NOT DEFECTED TIRE. READDRESS AGAIN WITH LENS STOLER IN AUGUST BY PHONE SINCE THE SPLIT HAD BECOME A GASH OF TIRE MISSING. (SEE PICTURES) DEALERSHIP AGAIN DENIED DEFECT. WENT TO REPLACE TIRES ON NOVEMBER 2, 2015 AT A REPUTABLE PLACE...THEY SAID TIRE WERE DEFECTED AND TO GO BACK TO MY DEALERSHIP. LEFT THERE AND WENT BACK TO LENS STOLERS WHO STILL DENIED DEFECT AND TOLD ME TO CALL MICHELIN SINCE TIRES WERE THEIRS. I TOLD THEM THE TIRES CAME WITH MY BRAND NEW CAR PURCHASE THERE. THEY SENT ME TO NTB FOR MICHELIN DEALS WITH THEM FOR PRORATES. NTB ESTABLISHED ALL 4 TIRES WERE DRYROTTED. I SAW SEVERAL RECALLS HOWEVER MY DOT WAS NOT INCLUDED. BUT CLEARLY THESE TIRE MICHELIN P235/60R18 DOT B9XF RPNX 1512 SHOULD BE RECALLED.

UNDER ACCELERATION ON TO THE HIGHWAY EXHAUST SMELLS WILL ENTER THE VEHICLE THRU THE AIR CONDITIONING VENTS WHEN A/C IS IN RECIRCULATE MODE. SMELLS WILL SUBSIDE WHEN CRUISING SPEEDS ARE REACHED. WHILE AT HIGHWAY SPEEDS WHEN ACCELERATING TO PASS VEHICLES THE SMELLS WILL MOMENTARILY ENTER THE CABIN UNDER ACCELERATION AND WILL SUBSIDE WHEN BACK TO CRUISE SPEED. WILL NOT HAPPEN WHEN DRIVING AROUND TOWN. BROUGHT TO DEALER MANY TIMES FOR REPAIR CANNOT FIX.

TL* THE CONTACT OWNS A 2013 LEXUS RX350. WHILE REVERSING OUT OF THE GARAGE, THE REAR WINDSHIELD SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,426.

APPLIED BRAKES TO SLOW VEHICLE COMING TO A STOP SIGN, THE CAR WOULD NOT STOP AND THE BRAKE PEDAL FELT LIKE THE TRACTION CONTROL ENGAGED, THE BRAKE RESISTED AND MADE A GRINDING NOISE, THE CAR FINALLY STOPPED,THERE WERE NO LIGHT INDICATORS ON THE DASH. I CONTINUED FOR ABOUT 1/4 MILE WITH 2 MORE STOP SIGNS WITH NO INCIDENT, ON THE 3RD STOP ( AT MY DESTINATION) THE CAR AGAIN WOULD NOT COME TO A COMPLETE STOP FOR ABOUT 30 FEET, NO DASH LIGHT INDICATORS, THE BRAKE RESISTED AGAIN. I HAVE NOT DRIVEN THE CAR SINCE. *TR

SUBMISSION FROM CONSTITUENT RE VEHICLE DEFECT; POSSIBLE CRASH, INJURY OR DEATH 2013 LEXUS RX 350. *SMD THE CONSUMER STATED DURING THE 15, 4000 MILES SHE PUT ON THE VEHICLE SINCE PURCHASE, SHE EXPERIENCED FOUR EPISODES OF FREE WHEELING, WHEREIN THE VEHICLE, WAS IN THE DRIVE POSITION, BUT SUDDENLY WENT INTO NEUTRAL MODE WITH NO GEAR ENGAGED, WHILE THE VEHICLE CONTINUED TO COAST FORWARD UNTIL, SUDDENLY, THE TRANSMISSION ENGAGED AND THE VEHICLE SURGED FORWARD BECAUSE HER FOOT WAS ON THE ACCELERATOR PEDAL, TO GET OUT OF TRAFFIC. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO REPLICATE THE PROBLEM. *JB

AT APPROX. 1:30 P.M. I WAS AT A COMPLETE STOP IN LINE FOR THE TOLL BOOTH AT THE THROGS NECK BRIDGE GOING BETWEEN THE BRONX TO QUEENS IN NEW YORK. MY FOOT, FORTUNATELY, WAS FIRMLY ON THE BRAKE AT THE TIME OF THE INCIDENT. THE CAR ENGINE ROARED AT SEEMINGLY FULL ACCELERATION AT WHICH TIME I PRESSED THE BRAKE HARD, SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. PLEASE NOTE THAT THE ENGINE ROARED EVEN IN NEUTRAL. AT NO TIME DID MY FOOT SLIP TO THE ACCELERATOR NOR DID ANY OBJECT FALL ON THE ACCELERATOR AND THE FLOOR MATS WERE SECURELY FASTENED. IF I HAD BEEN DRIVING AT THE TIME THE INCIDENT COULD HAVE RESULTED IN A SERIOUS ACCIDENT AND POSSIBLY DEATH. I BROUGHT THE CAR INTO RALLYE LEXUS IN GLEN COVE, N.Y. THE NEXT DAY AND THEY PERFORMED THEIR REQUIRED LEXUS TSA ENGINEERS TESTS, COULD NOT DUPLICATE THE INCIDENT. *TR

THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON THE RIGHT PASSENGER SIDE, BOTH FRONT AND REAR, SUSTAINED THE MOST INJURIES. NONE OF THE 10 AIRBAGS DEPLOYED. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WHICH CAUSED THE OCCUPANTS TO BECOME ILL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ODOR WAS CAUSED BY MOISTURE BUILD UP AROUND THE AIR CONDITIONING FILTER BUT NO REMEDY WAS AVAILABLE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BRAKE. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL AND TEST DROVE MY VEHICLE FOR THE COMPLAINT AND FOUND OUT A MANUFACTURING ISSUE WITH THE ROTOR OF THE BRAKES. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE REAR HATCHBACK DOOR STARTED TO CLOSE AUTOMATICALLY WHILE SHE WAS IN THE REAR AREA, STRIKING THE CONTACT WITHOUT WARNING. THE CONTACT MENTIONED THAT IT TOOK EXTREME FORCE TO MAKE THE DOOR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,521. *TR

MY NEW 2013 LEXUS RX-350 MAKES A SIGNIFICANT AUDIBLE "CLUNKING" SOUND FROM THE REAR OF THE VEHICLE WHEN THE VEHICLE COMES TO A FIRM STOP AT EITHER LOW OR HIGH SPEEDS. THIS CLUNKING SOUND OCCURS WITH EVERY STOP FROM JUST A FEW MILES AN HOUR TO FASTER SPEEDS. LEXUS OF LAS VEGAS MAINTENANCE PERSONNEL HAVE LOOKED AT THE CAR AND CONFIRM THE "CLUNKING" SOUND IS FRAME/SUSPENSION RELATED AND IS NOT A LOOSE SPARE TIRE OR OTHER ISSUE. THEY INDICATE IT IS NOT A SAFETY ISSUE AND THERE IS NO FIX AS IT IS A PECULIARITY/DEFECT WITH ALL 2013 LEXUS RX-350 CARS. I PERSONALLY DROVE ANOTHER 2013 LEXUS RX-350 AT THE DEALERSHIP WHICH MAKE THE SAME CLUNKING SOUND FROM THE REAR OF THE VEHICLE. THE REPEATED "CLUNKING SOUND" IS IS DEFINITELY A VEHICLE DEFECT IN MY 2013 LEXUS RX-350. I AM NOT A SAFETY ENGINEER NOR WERE ANY OF THE LEXUS REPRESENTATIVES WHO LOOKED AT THE CAR AND THE "CLUNKING" SOUND ISSUE. I AM CONCERNED THAT THIS IS A SIGNIFICANT SAFETY ISSUE. FROM A MENTAL STATE OF MIND STANDPOINT, THE REPEATED "CLUNKING" SOUND WHEN STOPPING IS A MAJOR ATTENTION DISTRACTION AND REPRESENTS A SAFETY ISSUE FOR ME GIVEN IT'S INTENSITY AND CONSTANT REPEATABILITY. MY 2013 LEXUS RX-350 CAN BE MADE AVAILABLE FOR YOUR INSPECTION. REQUEST YOU RESEARCH THE ROOT CAUSE OF THE REPEATED "CLUNKING" SOUND IN THE 2013 LEXUS RX-350 SERIES OF VEHICLES, AND MY VEHICLE, AND DETERMINE IF IT IS A SAFETY ISSUE FOR ME AND OTHERS WHO OWN 2013 LEXUS RX-350 VEHICLES. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR

BRAKE LIGHT SWITCH IS DEFECTIVE, JUST LIKE THE RECALL ISSUED TO 2004 LEXUS MODELS. PLEASE INVESTIGATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS DRIVING IN SNOW 10 MPH WHEN ANTILOCK BRAKES QUIT WORKING. LEXUS SAID IT WAS THE BRAKER ACTUATOR ASSEMBLY. *TR ## VIN FAILED ##

I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH GOING INTO THE EXIT. MY FOCUS WAS STEERING THE VEHICLE TO AVOID OBJECTS AND TRAFFIC. WE CRASHED ACROSS A FOUR LANE CONCRETE CURBED BOULEVARD AND INTO A CHAIN-LINK FENCE. I STEERED DOWN A FRONTAGE ROAD AND BROUGHT THE VEHICLE TO A STOP. THIS WAS A 30 SECOND + EVENT. THE BLACK BOX CAPTURED 9.5 SECONDS OF INFORMATION. LEXUS DOWNLOADED THE BLACK BOX AND I REQUESTED A COPY OF THE INFORMATION WHICH THEY DID FURNISH ON A THUMB DRIVE. THEY IMMEDIATELY ERASED ALL EVIDENCE OF THE CRASH FROM THE VEHICLE DATA RECORDER AND PROCLAIMED THERE WERE NO PROBLEMS WITH THE VEHICLE. THE THUMB DRIVE DATA CLEARLY DISPLAYS THAT THE CAR WAS TRAVELING 69 MPH ON THE DATA RECORDER. IT ALSO SHOWS THAT THE CC DROPPED OUT DURING THE CRASH. I RECEIVED A LETTER FROM TOYOTA LEGAL IN TORRANCE, CA, INDICATING THAT THEIR REVIEW OF THE VEHICLE FOUND NOTHING WRONG WITH IT AND THE CASE WAS CLOSED. THE BODY SHOP REPAIRS WERE $16K PLUS THE DEPRECIATED VALUE OF THE VEHICLE IS $11K. NALLEY LEXUS GALLERIA, SMYRNA, GA, WHERE THE VEHICLE WAS PURCHASED, DEFERS ALL COMMUNICATIONS TO TOYOTA. I HAVE BEEN A TOYOTA CUSTOMER SINCE 1990 AND THIS HAS BEEN MY THIRD LEXUS RX. BITTER SWEET END! MB