EN

2013 Mercedes-Benz C-Class 4 DR RWD

7
Recalls
407
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 10.5%

Complaints
Recalls

407 Complaints

for 2013 MERCEDES-BENZ C-CLASS
11/30/2021
Components: STRUCTURE
Incident Date: 11/01/2021
Crash: No
Fire: No
Summary

The contact owns a 2013 Mercedes Benz C300. The contact stated that while driving at highway speeds and depressing the brake pedal, the rear of the vehicle started fishtailing with extreme vibration making the vehicle very unstable. The vehicle was taken to an independent mechanic who discovered the rear passenger’s side subframe was severely rusted causing a section near the rear passenger’s side wheel detach. The cause of the corrosion was not determined. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 107,500.

11/14/2021
Components: ENGINE
Incident Date: 10/01/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

MB have 51 000 miles at 1300 rpm acceleration getting rattling noise, just started two week.

11/13/2021
Components: STEERING,STRUCTURE,WHEELS
Incident Date: 11/03/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DR******
Summary

The subframe rotted out causing the lower control arm bracket to detach from the frame. This has caused loss of control of the back left wheel and causes the car to shake and swerve when braking. This exact issue has led to recall in Canada. First noticed due to a squeaking and clunking sound. Later on the same day, I pressed the brakes on the highway and felt the described shaking/swerving. My mechanic has let me know that the car is now un-drivable due to the safety issue this causes. One of the rear subframe’s main purposes is to absorb and disperse impact. Not only have I entirely lost control of the rear left, but any crash that this could have led to could have been significantly more dangerous due to the failed subframe. As stated prior, this exact issue has led to recall in Canada and I believe that it should lead to recall in the USA as well.

11/11/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/03/2021
Crash: No
Fire: No
Vehicle Identification Number: wddgf4hb7da******
Summary

over the last week I noticed a strong gas smell outside the car as I walk around in the back I check the gas cap and it seals normally and stronger than the smell that comes out of the gas cap

11/10/2021
Components: STEERING,SUSPENSION,STRUCTURE
Incident Date: 11/09/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DA******
Summary

Vehicle subframe has rusted through and parts of left rear suspension components are free, and one is about to poke a hole in the fuel tank. The right side is about to do the same. Everyone’s safety is at high risk with this problem. The car abruptly pulls to the left when applying the brakes as well as causing the car to shimmy on the interstate. I took it to my mechanic who to.d me what has happened, and I had it towed to the Mercedes dealership who confirmed the problem. When you search the internet you find a highly alarming number of people who have this same problem on 2009-2014 C300 models please do something before someone gets killed.

11/04/2021
Components: SUSPENSION
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

Mercedes C300 2013, bought used in 2014 at approximately 7300 miles on the odometer, have always done the repairs and maintenances at Mercedes dealerships. In either late 2019 or early 2020 at around $50,000 miles on the odometer, the dealer informed me that the "rear sub frame is rusted and has hole in it" and recommend for the replacement of the rear sub frame, they even refused to pass my state safety inspection because of it. In October 2021 at approximately 67,000 miles on the odometer, it was determined that it was the time for the sub frame to get replaced at a price tag of more than $8000. Upon calling Mercedes corporate customer service and complaining to the dealership, Mercedes is willing to offer so called "Good Will Assistance" but I am still responsible for more than 50% of the cost. Mercedes dealership advised me this is a common issue for this type of vehicle and my case is not a single case. This is a great safety concern and driving this vehicle has been a uncomfortable experience. I strongly believe the sub frame issue is a manufacturer defect and there should be recall issued on it. Thanks.

10/29/2021
Components: SUSPENSION,SERVICE BRAKES
Incident Date: 10/17/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DA******
Summary

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving 75 MPH, she started to hear an abnormal sound. The contact stated no warning light was illuminated. The contact continued driving to her residence however while depressing the brake pedal the vehicle was pulling to the left. The contact continued driving to her residence. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the driver’s side rear axle and brake line was corroded and needed to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 99,800.

10/18/2021
Components: STRUCTURE
Incident Date: 09/20/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

During a routine maintenance inspection at the Mercedes dealer, the mechanic found the rear subframe on the left and right sides of the car is rusting. Eventually it will rust through and possibly causing the loss of the control arms and wheels. At that point the car could become uncontrollable. The issue was discussed with Mercedes Benz USA Customer Advocacy. They informed me the once a vehicle falls outside warranty repairs are at the owners expense. Although the car is 8 years old it has only 51,000 miles. This is a known issue with my model year and in fact there is a recall in Canada for this issue.

09/28/2021
Components: SUSPENSION,STRUCTURE
Incident Date: 09/21/2021
Crash: No
Fire: No
Vehicle Identification Number: wddgf8ab3dr******
Summary

The contact's daughter owns a 2013 Mercedes-Benz C300. The contact stated that while driving at various speeds, his daughter lost control of the vehicle upon the depression of the brake pedal. The contact stated that the vehicle would veer off the road without warning. His daughter had taken the vehicle to an independent mechanic who informed her that the subframe had severe corrosion. The manufacturer was notified of the failure and informed his daughter that they could not offer any assistance. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

08/31/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/20/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DA******
Summary

High pressure fuel pump failure causes unsafe driving conditions

08/29/2021
Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Incident Date: 08/27/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy.

08/06/2021
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 08/02/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DG******
Summary

Vehicle completely shut down while traveling on interstate. Ignition switch malfunction and went dead, also steering column locked causing me to lose control of steering functions.

08/02/2021
Components: ENGINE
Incident Date: 07/29/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

I was told by the Mercedes Benz service center I take my car to that the timing chain and cam adjusters failed. I have a Mercedes Benz 2013 C250, with only 58,000 miles on it. I have my car serviced on time. I was driving my car on the highway, thank God I stopped at a local drugstore and when I tried to turn my car back on, only the lights will come on. It would not start up, and I had to have my car towed to the MB Hunt Valley service center where I get my car serviced. The Service Rep told me I had to have the timing chain, camadjusters, and lower guide rails replaced costing $6000. There is a extended warranty on the camadjusters which took the price down to 3600 which is still pricey. Which makes me wonder shouldn't the timing chaing also be under extended waranty. This type of event should only happen at least after the car reaches 100,000 miles. I have called Mercedes Benz customer service and awaiting for someone to call me back to see if they can assist. Awaiting a response as of 8/2/2021. I called after getting diagnoses which was 7/30/21. I have read numerous other reports of this same exact issue happening to other people. This is a extreme risk and safety matter that needs to be addressed by Mercedes Benz as a recall. Being newer model cars, the timing chain and camshaft adjusters should not fail, and most definitely not fail at 58,000 miles. Please look into this before someone gets hurt.

07/26/2021
Components: SEAT BELTS
Incident Date: 07/25/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DG******
Summary

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the front driver’s side seat belt would not retract and was unable to lock and secure the driver. Also, the rear driver’s side seat belt ceased and was unable to pull out and lock to secure the driver’s side rear seat passenger. The rear passenger’s side seat belt failed to retract and would not secure the passenger side rear seat passenger. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The approximate failure mileage was 110,000.

07/09/2021
Components: STEERING
Incident Date: 07/09/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ5HB0DF******
Summary

AFTER OWNING A CPO,FOR ABOUT5 YEARS. RECENTLY THE TILT/ MECHANISM FAILED TO OPERATE. I TOOK IT TO DEALER AND WITHOUT ANY TOOLS IN HIS HANDS HE FIXED IT.ABOUT 6MONTHS IT WORKED FINE,THEN IT STOPPED.I TOOK IT BACK TO DEALER AND THE ADVISOR THAT FIXED IT IS NO LONGER WORKING THERE,NOBODY ELSE HAD EVER HEARD OF THIS METHOD?I'M NOT DREAMING HE GAVE ME HIS CARD AFTERWARDS,SO HE DOES EXIST..

05/25/2021
Components: STRUCTURE
Incident Date: 05/20/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

Mercedes dealership mechanic found rear subframe rusted through on 5/20/21 during oil change. Mechanic advised car is unsafe to drive, subframe can break apart while driving and cause accident. Dealership also advised this is a known issue with my model/year vehicle but currently no recall for it in the US, but there is a recall for this issue in Canada. I called Mercedes Benz USA customer care and spoke to a supervisor Benjamin who said they will not cover any repair expense for this issue.

05/20/2021
Components: STRUCTURE
Incident Date: 05/20/2021
Crash: No
Fire: No
Vehicle Identification Number: wddgf8ab2dr******
Summary

The Contact owns a 2013 Mercedes Benz C300. The contact stated that the vehicle exhibited a knocking sound and an abnormal vibration when driving. The Contact took the vehicle to the dealer for an inspection and the Dealer found the Sub Frame was corroded and had a hole. The dealer advised that the sub-frame needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 60,0000.

04/28/2021
Components: STEERING
Incident Date: 05/03/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

WHILE PULLING INTO GARAGE, THE STEERING WHEEL LOCKED IN PLACE AND WOULD NOT TURN. THE DEALER DIAGNOSED A FAULTY ESL (ELECTRONIC STEERING LOCK), THE REPAIR WAS COMPLETED AT A COST TO ME OF $1,140.70. MERCEDES BENZ USA REFUSED TO REIMBURSE.

04/28/2021
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 04/14/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE TO REPUTABLE ESTABLISHED MERCEDES REPAIR SHOP AND THEY DIAGNOSED THE ISSUE AS "NO COMMUNICATION WITH STEERING CONTROL MODULE" REPAIRMAN STATES THIS IS A COMMON ISSUE WITH THIS CAR. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE AS THE AIRBAG MALFUNCTION CAN POSSIBLY CAUSE SERIOUS INJURY TO THE DRIVER AND THE HORNS INABILITY TO FUNCTION PREVENTS THE DRIVER FROM ALERTING ANY OTHER DRIVERS IF THEY STRAY FROM LANE, ARE BACKING OUT OF PARKING SPACE, OR DISTRACTED AT A RED TRAFFIC SIGNAL.

04/27/2021
Components: STRUCTURE
Incident Date: 03/17/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DA******
Summary

THE REAR SUBFRAME RUSTED THROUGH RISKING THE CONTROL ARMS FROM DETACHING FROM THE FRAME. THIS COULD CAUSE THE CAR TO BE UNCONTROLLABLE WITH THE RIGHT, REAR WHEEL AND CONTROL ARM FROM DETACHING FROM THE VEHICLE.

04/03/2021
Components: SUSPENSION,UNKNOWN OR OTHER
Incident Date: 01/27/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

REAR SUB FRAME RUST DIAGNOSED AT THE DEALER

03/24/2021
Components: UNKNOWN OR OTHER
Incident Date: 03/23/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

MERCEDES C300 SEDAN SUB FRAME HAS A HOLE AND IS BREAKING APART. IT WAS TAKEN IN FOR SERVICE WHEN THE PROBLEM WAS FOUND. I SEE MULTIPLE COMPLAINTS FOR THIS OCCURRING WITH OTHER OWNERS BUT THERE HASN'T BEEN A RECALL. HTTPS://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/SUSPENSION-PROBLEMS.PHP

02/02/2021
Components: STEERING,SEATS
Incident Date: 10/25/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

II WAS DRIVING AND CAR STEERING WHEEL GET STUCK DID NOT MOVE UP AND DOWN AND ALSO FRONT RIGHT SEAT DID NOT MOVE.

02/01/2021
Components: AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 01/15/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DA******
Summary

I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS.

12/31/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/28/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DA******
Summary

I WAS DRIVING ON THE FREEWAY I10 I WAS DOING 65 MPH I TRY TO PASS A CAR SO I ACCELERATED THE CAR BUT THE CAR WAS NOT GETTING THE POWER AND MY CHECK ENGINE LIGHT CAME ON SO I SAFELY PULL OUT OF THE FREEWAY AND INSPECTED THE CAR WITH A SCANNER AND IT SHOWED A CODE SO I SEARCH IN GOOGLE AND IT APPEARS A FAILURE OF THE HIGH PRESSURE FUEL PUMP, I MANAGED TO TAKE THE CAR TO MY HOUSE DISCONNECTED THE BATTERY AND THE CHECK ENGINE LIGHT DISAPPEARED BUT THE RPM'S WHERE IRREGULAR AND THE ACCELERATION WAS FAILING MORE OFTEN. IT APPEARS THAT I'M NOT THE ONLY ONE THAT HAVE HAD THIS PROBLEM WHILE I WAS LOOKING IN GOOGLE AND YOUTUBE MANY PEOPLE HAD THE SAME PROBLEM WHILE TRYING TO ACCELERATE.

11/29/2020
Components: STEERING
Incident Date: 11/27/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

ELV LOCK FAILURE ON THE IN THE STEERING COLUMN, VEHICLE DISABLED

11/12/2020
Components: ENGINE
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

HELLO, I BOUGHT MY CAR FROM LOCAL DEALER, USED WITH 69K MILES. DELIVERED IT WITH CHECK ENGINE LIGHT. DEALER CLAIMED IT WAS LOW WINDSHIELD WASHER FLUID. I TEST DRIVE IT AND TOOK CAR TO MY HOUSE. AFTER A MONTH, I WENT TO MERCEDES BENZ SERVICE STATION WHERE I FOUND OUT THE CAMSHAFT ADJUSTER IS OUT. COSTING ANOTHER $4900. I RESEARCH MORE ON THIS ISSUE; THIS IS A FLAW IN THE MERCEDES M271 ENGINE. AFTER A CERTAIN AMOUNT OF MILEAGE, THE CAMSHAFT AND TIMING CHAIN HAVE BEEN MALFUNCTIONING IN MOST MERCEDES C250 CARS. MERCEDES DID A RECALL ON IT YEARS AGO THE CAMSHAFT ADJUSTER SOLENOID IS VERY FAULTY AS IT HAPPENS TO MOST C250 VEHICLE OWNERS. THE CHECK ENGINE STAYS ON EVERY DAY, THERE ARE 1000S OF PEOPLE REPORTED THIS ISSUE WITH MERCEDES.

10/27/2020
Components: AIR BAGS
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

AIRBAG WAS DEPLOYED ONCE THEY CAR WAS TURN ON, AS I SHIFTED TO REVERSE TO BACK AWAY FROM A PARKING SPOT, AIRBAG DEPLOYED. NO IMPACT, NO COLLISION, NO POT HOLES. VEHICLE WAS ABOUT TONREVERSE. AIRBAG STRUCK PRIMARILY IN THE CHEST, NECK, AND THROAT. WHIPLASH EFFECT HAS ALSO CAUSE LOWER BACK PAIN.

10/21/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 10/16/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTER THEIR REPAIR DEPARTMENT CHECKED MY CAR, THEY FOUND THE BRAKE BOOSTER WAS BAD AND THE TURBO PIPE HOSE WAS TORN( DUE TO WEAR AND TEAR). I HAD PREVIOUSLY (2 MONTHS EARLIER)HAD MY CAR IN FOR COMPLETE CHECK UP BY THE STOCKTON, CALIFORNIA DEALERSHIP AND NOTHING WAS DETECTED. I FEEL THIS A SAFETY ISSUE! I COULD HAVE BEEN KILLED! ALSO I BELIEVE THIS TO BE MANUFACTURE DEFAULT, THE COST TO FIX IS $2,400, AND I ALWAYS BRING MY CAR IN FOR REGULAR SERVING. THANK YOU

10/20/2020
Components: ENGINE
Incident Date: 03/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB0DG******
Summary

MY MECHANIC TOLD ME THAT MY 2013 MERCEDES C250 HAS A TIMING CHAIN/CAMSHAFT ADJUSTER SPROCKET PROBLEM AND THAT IT HAPPENS A LOT ON THESE CARS. I FOUND HUNDREDS OF OTHER PEOPLE ONLINE WITH THE SAME PROBLEM. IT STARTS USUALLY AS SOON AS THE WARRANTY ENDS. THE COST TO FIX IT AT THE DEALERSHIP IS $5600. IT IS POTENTIALLY DANGEROUS AS YOUR ENGINE WILL EVENTUALLY GET DAMAGED WHILE YOU ARE DRIVING AND CAUSE A TERRIBLE ACCIDENT.

10/06/2020
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB2DG******
Summary

2013 MERCEDES BENZ C-350. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE MANUFACTURER STATED THE PARTS WERE NOT AVAILABLE. *JS

09/26/2020
Components: AIR BAGS
Incident Date: 09/25/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

I HAVE ONLY OWNED THE CAR FOR 4 MONTHS & THE AIRBAG LIGHT TURNED ON. THE DEALERSHIP I PURCHASED MY VEHICLE AT REFUSES TO LOOK AT IT UNLESS I PAY THEM FIRST.

09/12/2020
Components: ENGINE
Incident Date: 05/08/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

THE TIMING MECHANISM COMMONLY FAILS IN 2012-2013-2014 CARS AND THE ENGINE MAY STUTTER OR TOTALLY FAIL. THE LOCAL DEALER WANTS $7820 TO REPAIR THE CONDITION IN A CAR WHICH HAD LESS THAN 58000 MILES. THE WARRANTY IS OVER AT 50000 MILES. THE FAILURE IS COMMON AND THERE ARE MANY COMPLAINTS ON THE INTERNET AND.MANY OF THE INDEPENDENT REPAIR SHOPS KNOW ABOUT THE PROBLEM. I CAN FAX MORE DETAILS

08/31/2020
Components: ENGINE
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

I WAS DRIVING ON THE HIGHWAY DOING AROUND 70 MPH AND ALL OF A SUDDEN MY CAR LOST POWER AND START SHAKING ACTING LIKE IT DIDN'T WANT TO GO FORWARD, I WAS AFRAID THAT IT WAS GOING SHUT DOWN ON ME AND A LOT OF CARS WAS COMING BEHIND ME I WAS SO AFRAID I WAS GOING TO BE IN A BAD ACCIDENT, I WAS ABLE TO GET OVER AND COME TO A COMPLETE STOP WITHOUT INCIDENT, BUT I WAS AFRAID THE CAR WAS GOING TO SHUT OFF ON ME AND NOT START BACK UP BUT I MANAGE TO MAKE IT HOME BECAUSE I WAS ONLY A FEW MILES AWAY. THE NEXT DAY I TOOK THE CAR TO BE DIAGNOSE BECAUSE THE CHECK ENGINE LIGHT CAME ON I WENT TO THE AUTOMOBILE REPAIR SHOP TO HAVE IT DIAGNOSE AND THE CODE CAME UP FOR CAMSHAFT POSITION SENSORS I HAD THEM REPLACED, THEN MY CAR STARTED HESITATING TO START AND THE CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF WHILE I WAS DRIVING AND I WOULD DRIVE IT FOR ABOUT 30 MINS AND THE CHECK ENGINE LIGHT WOULD COME BACK ON AGAIN STAY ON FOR A LITTLE WHILE AND GO BACK OFF AGAIN, I TOOK IT TO THE DEALERSHIP AGAIN AND I WAS INFORM THAT IT WAS THE TIMING CHAIN BUT I DIDN'T BELIEVE IT, BECAUSE I HAD JUST REPLACED THE SENSORS AND THE SPARK PLUGS AND I DIDN'T HAVE THAT MANY MILES ON IT AND I HAVE ONLY HAD THE CAR FOR 3 1/2 YEARS, I STILL DIDN'T BELIEVE IT THEN MY CAR STARTED TO HESITATE ON STARTING UP AND LOOSING POWER WHEN I WAS DRIVING IT AGAIN, SO I TOOK IT TO ANOTHER AUTOMOBILE REPAIR SHOP THAT SPECIALIZE IN FIXING MERCEDES BENZ AND IT CAME BACK WITH THE SAME DIAGNOSE CHECK ENGINE LIGHT IS DUE TO TIMING CHAIN, TIMING CHAIN NEED REPLACING. I HAVE ALREADY REPLACE 2 CAMSHAFT POSITION SENSORS ON THIS CAR. I WAS TOLD IT WILL COST ME AROUND 5000.00 TO FIX IT. I HAVE ALWAYS HAD MY CAR MAINTENANCE SERVICE ON TIME, I CAN'T BELIEVE THAT THIS CAR IS HAVING THIS TYPE OF PROBLEMS. I AM SO AFRAID TO DRIVE THIS CAR.

08/27/2020
Components: ENGINE
Incident Date: 08/09/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

ENGINE START NOCKING WHILE DRIVING AND THEN STOPPED ,TOOK IT TO MERCEDES DEALER , OVER 10000.00 TO FIX IT , CAM SHAFT ADJUSTER FAILED AND DAMAGED CYLINDER HEAD.

08/24/2020
Components: ENGINE
Incident Date: 08/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

CAR LOST POWER, DIDN'T OVERHEAT. FOUND OUT THE TENSION AND TIMING AND HEADS NEED REPLACING AFTER 89,000 MILES

08/18/2020
Components: STEERING
Incident Date: 07/18/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

SLICING MY HAND OPEN ON MY STEERING WHEEL WAS COMPLETELY UNEXPECTED. I WAS AT THE CAR WASH THE CAR WAS SITTING STILL, THE KEYS WERE NOT IN I THE IGNITION AND DRIVER DOOR WAS OPEN. I REACHED MY ARM THROUGH THE TOP OPENING OF THE STEERING WHEEL TO INSERT MY KEY FOB AND START MY CAR. WHEN I STARTED PULLING MY ARM BACK THROUGH, THE METALLIC TRIM ON TOP OF THE STEERING WHEEL FRAYED AND SLICED OPEN MY MIDDLE FINGER ON MY RIGHT HAND. I CAN BARELY DRIVE MY CAR WITHOUT HAVING TO WORRY ABOUT WHERE MY HAND IS GOING TO GO THE WRONG WAY AND BE SLICED BY PART OF MY STEERING WHEEL I SHOULD NOT HAVE TO WORRY ABOUT THIS IT'S VERY DANGEROUS.

08/05/2020
Components: AIR BAGS
Incident Date: 07/19/2020
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB2DR******
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C300. THE CONTACT STATED THAT SHE HAD TAKEN HER VEHICLE TO MERCEDES-BENZ OF WEST CHESTER DEALER (1260 WILMINGTON PIKE, WEST CHESTER, PA 19382) TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). DUE TO THE PARTS BEING UNAVAILABLE AT THAT TIME, BOTH HER DRIVER AND PASSENGER SIDE AIR BAGS WERE TURNED OFF. THE CONTACT WAS INFORMED AT THE TIME THAT THE DEALER'S POLICY WAS TO HAVE THE AIR BAGS TURNED OFF UNTIL THE PART BECAME AVAILABLE. ON JULY 19,2020, THE CONTACT SUFFERED A SEIZURE WHILE DRIVING AT APPROXIMATELY 35 MPH. DUE TO THE SEIZURE, THE CONTACT SIDE SWIPED A TELEPHONE POLE AND DROVE INTO A FLOWER BED. ONCE SHE RAN OVER THE FLOWER BED, THE VEHICLE CATAPULTED INTO THE AIR AND THE VEHICLE LANDED ON HER DRIVER SIDE. THE SIDE CURTAIN AIR BAGS, WHICH WERE STILL ACTIVATED, DID NOT DEPLOY UPON IMPACT. THE AUTHORITIES WERE CALLED AND THE PARAMEDIC WERE FORCED TO BREAK THROUGH HER WINDSHIELD AND SUNROOF TO REMOVE HER FROM THE VEHICLE. THE CONTACT WAS IMMEDIATELY TRANSPORTED BY AMBULANCE TO A LOCAL HOSPITAL WHERE SHE WAS TREATED FOR A CONCUSSION AND A MISSING TOOTH. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AND TOWED TO AN INDEPENDENT TOW YARD. THE VEHICLE WAS THEN PLACED INTO THE POSSESSION OF HER INSURANCE COMPANY. THE DEALER NOR THE MANUFACTURER HAVE BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,815. *DT*JB*DT*JB*DT*JB

07/21/2020
Components: AIR BAGS
Incident Date: 07/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

THE RECALL WAS FROM JAN 2019, BUT THE AIRBAG PART\ AVAILABILITY IS STILL PENDING AFTER 1.5 YEARS.

07/07/2020
Components: ENGINE
Incident Date: 04/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 4JGDF7CE1DA******
Summary

NUMEROUS COMPLAINTS ABOUT SPUTTERING OR SHUDDERING WHEN STARTING MY CAR ALONG WITH GRAYISH BLUE/BLACK SMOKE FROM EXHAUST. I ALSO HAVE HAD CASES OF DRIVING ON THE HIGHWAY AND THEN IT HESITATES, WHICH PUTS MY FAMILY AND I IN DANGER . DEALERSHIP CLAIMS THEY COULD NOT FIND ROOT CAUSE AND THEY STATED IT WAS WORKING TO MB SPECIFICATION. EVENTUALLY I GOT A CHECK ENGINE LIGHT JUST WHEN IT GOT OUT OF EXTENDED WARRANT AND THEN THE STATED I HAD GOTTEN OIL THROUGH MY CAMSHAFT SENSORS AND THEN THROUGH MY HARNESS. COST OF REPAIR WAS OVER 10K. SUBSEQUENTLY ABOUT A YEAR LATER I HAVE BEEN GETTING THE SAME SPUTTERING AND SHUDDERING WITH THE SAME SMOKE AND THEY ARE NOW SAYING I HAVE SOME TIMING ISSUE CODES. I HAVE THEY CAR SINCE IT WAS BRAND NEW AND BOUGHT AN EXTENDED WARRANTY TOOK IT TO THE DEALER FOR EVER REPAIR AND MAINTENANCE. THE ISSUE MENTIONED IS NOW HAPPENING AGAIN IN 2020

07/07/2020
Components: AIR BAGS,SEAT BELTS
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF OKLAHOMA CITY (14240 BROADWAY EXT, EDMOND, OK 73013) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT AN ERROR MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INDICATING THAT THE FRONT PASSENGER'S AIR BAG WAS DISABLED. THE CONTACT ALSO STATED THAT THE PASSENGER SEAT BELT FAILED TO BUCKLE AND OPERATE AS NEEDED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE LEFT IN THE VEHICLE TO BE SERVICED. THE CONTACT WAS THEN INFORMED THAT THE MECHANIC WAS NOT ABLE TO DUPLICATE THE AIR BAG WARNING SENSOR LIGHT FAILURE AND SHE WAS ALSO GIVEN AN ESTIMATE FOR THE REPAIR OF THE PASSENGER SEAT BELT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

07/06/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 06/30/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

THE ELECTRONIC STEERING LOCK FAILED WHILE IN THE PARKED POSITION. A TINY MOTOR INSIDE HAS BURNED UP AND IT NOW PREVENTS YOU FROM STARTING THE VEHICLE. THE DEALERSHIP WILL NOT SELL ME A REPLACEMENT TO REPAIR ON MY OWN AND I MUST TAKE IT IN TO THEM FOR REPAIR AT A COST OF OVER $1800.00. THIS IS A VERY COMMON DEFECT FAILURE IN THIS SERIES OF 2008 TO 2014 MERCEDES BENZ. I HAVE A 2005 MERCEDES WHICH DOES NOT HAVE THIS PROBLEM WITH THE UNIT AND IS OPERATING CORRECTLY AFTER 15 YEARS.

06/22/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB4DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ALEXANDRIA (200 S. PICKETT ST, ALEXANDRIA, VA 22304, WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. *BF*JB

06/22/2020
Components: ENGINE
Incident Date: 05/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR AN AIR BAG REPLACEMENT AT DICK DYER MERCEDES-BENZ SERVICE CENTER (5825 TWO NOTCH RD, COLUMBIA, SC 29223) AND THE CONTACT WAS INFORMED THAT THE VEHICLE CRANKED EXCESSIVELY WHILE STARTING. THE CONTACT WAS INFORMED THAT THE TIMING MECHANISM NEEDED TO BE REPLACED. THE TIMING CHAIN TENSIONER AND CAMSHAFT ADJUSTERS, NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,800. *BF*JB

06/16/2020
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF THE CONSUMER STATED THE PARTS WOULD NOT BE AVAILABLE UNTIL AUGUST 2020(ALMOST 1YR AND 6MONTHS) AFTER THE ORIGINAL RECALL. *TR

06/12/2020
Components: AIR BAGS
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES BENZ OF RICHMOND (8225 W BROAD ST, RICHMOND, VA 23294, (804)755-9300) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/01/2020
Components: SEATS
Incident Date: 05/20/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB2DG******
Summary

UNDER HEAVY BRAKING FOR A VEHICLE THAT INADVERTENTLY PULLED OUT IN FRONT OF ME MY DRIVERS SEAT APPEARED TO TORQUE TO THE RIGHT. AFTER THIS INCIDENT ONE SIDE OF THE POWER SEAT IS SEEMINGLY OFF TRACK AND WILL NOT MOVE. THE SEAT IS STUCK. *TR

05/27/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DA******
Summary

TAKATA AIR BAG RECALL #19V010, MERCEDES BENZ RECALL #2019010001 HAS BEEN ACTIVE AND I WAS NOTIFIED OVER 1 YEAR AGO IN JANUARY 2019. I'VE CONTACTED LOCAL DEALERSHIP. (PLAZA MERCEDES BENZ) IN ST LOUIS, MO SEVERAL TIMES. THEY SAY THAT SINCE IT'S PHASE 4, I NEED TO WAIT FOR PARTS BEING AVAILABLE. CAN YOU UPDATE ME ON WHEN THE PARTS TO FIX THE RECALL WILL BE AVAILABLE? *TR

05/18/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/14/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

WHEN DRIVING UPHILL AT 30MPH THE CAR SLOWS DOWN AND TAKES A SECOND TO ACCELERATE. WHEN I PRESS ON THE GAS I HAVE TO FLOOR IT TO GET THE CAR GOING FASTER. *TR

05/14/2020
Components: STEERING
Incident Date: 12/05/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

MY CAR WAS PARKED AT THE MALL, WHEN I WENT TO THE CAR TO START IT THE ENGINE WOULD NOT TURN ON. HAD TO GET THE CAR TOWED TO A MECHANIC. I HAD TO REPLACE THE STEERING WHEEL IMMOBILIZER. *TR

05/13/2020
Components: AIR BAGS
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD LOCATED A: 2799 PIEDMONT RD NE, ATLANTA, GA 30305, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

05/11/2020
Components: AIR BAGS
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF ATLANTA SOUTH (LOCATED AT 3775 ROYAL S PKWY, ATLANTA, GA 30349), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

05/07/2020
Components: AIR BAGS
Incident Date: 05/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/27/2020
Components: STEERING
Incident Date: 04/27/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V252000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

04/26/2020
Components: AIR BAGS
Incident Date: 01/01/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB8DG******
Summary

TAKATA AIR BAG ON PASSENGER SIDE FAULTY

04/18/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/17/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

CHECK ENGINE LIGHT CODE P0002. ACCELERATING IN ANY FORM FROM THE STREET OR ESPECIALLY THE HIGHWAY MERGING ON, THERE IS A SUPERIOR LOSS OF POWER/ACCELERATION. VERY DANGEROUS AS YOU ARE A HAZARD COMING INTO THE HIGHWAY AND DO NOT HAVE ADEQUATE ACCELERATION WHEN ON RAMPS ARE A VERY SHORT DISTANCE. I BELIEVE IT'S THE HIGH PRESSURE FUEL PUMP AS COUNTLESS OTHERS HAVE HAD THE SAME ISSUE WITH THEIR VEHICLE.

04/14/2020
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON - A RAY CATENA DEALERSHIP (910 US-1, EDISON, NJ 08817), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/01/2020
Components: ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 03/31/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

VEHICLE WAS STOLEN IN FLORIDA I PURCHASED IT AFTER BEING FIXED AND THEY STATED THAT THERE WHERE ELECTRICAL ISSUES AFTER STARTING THE VEHICLE AND LIGHTS PERTAINING TO AIRBAGS WOULD FLASH. AFRAID BAGS WOULD GO OFF WHILE DRIVING AND CAUSE ACCIDENT.

04/01/2020
Components: AIR BAGS
Incident Date: 08/30/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C-250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PALM BEACH LOCATED AT (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902), WAS CONTACTED AND CONFIRMED THAT PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/20/2020
Components: ELECTRICAL SYSTEM
Incident Date: 03/20/2020
Crash: No
Fire: Yes
Vehicle Identification Number: WDDGF8AB1DA******
Summary

LAMP CARRIER, PLUG AND CONTACT BUSHI ARE BURNT BECAUSE THE GROUND WIRE IS TOO THIN. THE PREVIOUS MODELS OF THIS CAR HAD A RECALL WHERE THEY FIXED THE ISSUE BUT IT STILL PERTAINS TO THE 2013 MODEL AND IS NOT UNDER RECALL. PART # 204-820-22-77 # 211-545-03-28 # 013-545-76-26 THESE WERE THE PART NUMBERS THAT ARE RECOMMENDED TO BE REPLACED BY THE DEALER. THIS IS A SERIOUS FIRE SAFETY ISSUE. PLEASE UPDATE YOUR RECORDS THAT LATEST W204 MERCEDES MODEL STILL HAS THIS PROBLEM AND NEEDS TO BE RECALLED.

03/18/2020
Components: AIR BAGS
Incident Date: 02/24/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DG******
Summary

MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD CONSUMER RECEIVED A NHTSA RECALL: 18V043 IN FEB. 2018. CONSUMER TOOK VEHICLE TO MERCEDES BENZ OF ATLANTIC CITY (ATLANTIC CITY, NJ) ON SEVERAL OCCASSIONS TO GET THE VEHICLE REPAIRED BUT WAS TOLD THAT PARTS WERE UNAVAILABLE. *DL

03/17/2020
Components: STEERING,AIR BAGS
Incident Date: 10/10/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DA******
Summary

WARNING SYSTEM ADVISES ME THAT SYSTEM IS FAULTY, THE WARNING EMBLEM AND ECO WARNING COMES ON.

03/17/2020
Components: AIR BAGS
Incident Date: 02/25/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES C300. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIRBAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES- BENZ OF ATLANTA SOUTH LOCATED AT (3775 ROYAL SOUTH PKWY, ATLANTA GA) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

03/11/2020
Components: SUSPENSION,AIR BAGS
Incident Date: 07/14/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGFAHB3DA******
Summary

I WAS ADVISED 2 PLUS YEARS AGO BY DELRAY BEACH, FL.MERCEDES BENZ DEALER THAT AN AIRBAG RECALL WAS IN EFFECT ON MY MERCEDES BENZ. I HAVE VISITED THE DEALER, NOW OWNED BY AUTO NATION, MULTIPLE TIMES ONLY TO BE TOLD PARTS WERE (STILL) NOT IN STOCK. I SUBSEQUENTLY CORRESPONDED WITH THE CEO AG DAIMLER, STUTTGART, GERMANY. HIS FIRST RESPONSE TO ME WAS IT'S NOT DAIMLER AG'S PROBLEM RATHER MERCEDES BENZ USA. IN MY SECOND LETTER TO AG DAIMLER I REITERATED MY PLEA THAT MY CARS VALUE CONTINUES TO DECLINE & I CAN NOT TRADE WITH AN OPEN RECALL ON MY VEHICLE. DAIMLEE'S CEO RESPONDED, NOT HIS PROBLEM & HE HAD SENT A LETTER OF MY CONCERN TO MERCEDES USA. I RECEIVER A CALL FROM MERCEDES USA SAYING IT WAS NOT THEIR PROBLEM EITHER. I WAS TOLD THIS PERSON IT IS THE "FAULT" OF THE NHTSA SAYING IT REGULATES WHEN A CERTAIN VEHICLE MAKE, MODEL & YEAR CAN BE REPAIRED OR REPLACED. IF TRUE, YOU, AS TYPICAL OF GOVERMENT AGENCIES, ARE PUTTING MY FAMILY & MILLIONS OF OTHER PERSONS AT RISK. AS WELL YOU ARE RESPONSIBLE FOR MY VEHICLES DECLINE UN VALUE & MY ABILITY TO SELL OR TRADE IT FOR THE VALUE IT WOULD HAVE WERE IT NOT FOR THE FAULTY AIRBAG SYSTEM NOT YET, (2+ YEARS) BEING REPAIRED. SHAME, SHAME, SHAME ON YOU. AND NOW THE NEW INSULT AS PER MY MECHANIC THAT MY CAR'S SUSPENSION SYSTEM IS BAD WITH ONLY 60,000 MILES. LASTLY, THE DRIVER'S SEAT RAPIDLY DETERIORATED . TOOK IT TO MB DEALER WHO TOLD ME IT WAS 4 MONTHS OUT OF WARRANTY & THEY GAVE ME AN AUTO FABRIC REPAIR'S NAME. IT COST ME $260.00 TO REPAIR THE CENTER PANEL, APPROXIMATELY, 6 X 16 INCHES. I AM SICK & TIRED IF DAIMLER AG, MERCEDES BENZ USA & NOW APPARENTLY YOU, THE US GOVERNMENT IS RESPONSIBLE FOR THE 2 + YEAR HOLD-UP IN MY CAR'S AIRBAGS REPLACEMENT PUTTING MY FAMILY AT HIGH RISK OF INJURY OR DEATH IS DISGUSTING.

03/09/2020
Components: AIR BAGS
Incident Date: 11/15/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED MERCEDES-BENZ OF ARCADIA LOCATED AT (101 N SANTA ANITA AVE, ARCADIA, CA 91006) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS UNABLE TO REACH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/09/2020
Components: AIR BAGS
Incident Date: 06/12/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000(AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF TEMECULA LOCATED AT (40910 TEMECULA CENTER DR, TEMECULA, CA 92591) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/04/2020
Components: STEERING,AIR BAGS,UNKNOWN OR OTHER
Incident Date: 02/17/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

THERE ARE 3 RECALLS REGARDING MY VEHICLE PER MERCEDES BENZ AND THEIR DATABASE ON THEIR WEBSITE. I TOOK MY VEHICLE FOR STEERING COLUMN TO GET REPAIRED AND THE DEALER DID NOTHING ABOUT IT. THEY ARE REFUSING TO FIX THE RECALLS AND TOLD ME THAT MY VEHICLE IS NOT UNDER THE MANUFACTURER WARRANTY. THE DASHBOARD IS COMPLETELY DISABLED WITH A WARNING MESSAGES AND AIRBAG LIGHT ON. IT DISABLED MY HONK, VOLUME BUTTONS, I CANNOT SEE TIRE PRESSURE ON MY DASHBOARD OR HOW MUCH MILES THERE IS LEFT FOR GAS AND OTHER FEATURES. SERVICE MANAGER TOLD ME HE IS UNABLE TO FIX THE RECALL AND FOR ME TO CONTACT MERCEDES BENZ CUSTOMER SERVICE. THEY LET ME LEAVE THE DEALERSHIP WITH MY NEW BORN BABY AND TWO TODDLERS. I BEGGED THEM TO FIX IT AND CRIED SO MUCH SINCE I WAS SCARED TO DEATH TO DRIVE AWAY WITH THE PROBLEM LIKE THAT AND THEY STILL REFUSED TO DO SO. AFTER I CONTACTED MB CUSTOMER SERVICE THEY LOOKED INTO IT AND ALSO STATED THAT MY VEHICLE IS NOT GOING TO BE FIXED FOR THE RECALL DUE TO NON MANUFACTURER WARRANTY. PLEASE HELP ME OUT.

03/04/2020
Components: AIR BAGS
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ATLANTA CLASSIC CARS (1705 BOGGS RD, DULUTH, GA 30096, (770) 279-3600 WAS CONTACTED, WHERE IT WAS CONFIRMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/02/2020
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

MY ELECTRONIC STEERING LOCK FAILED. LUCKILY, I WAS PARKED BUT NOW THE CAR WILL NOT START, OR UNLOCK THE STEERING WHEEL. IF THIS FAILED WHILE I WAS DRIVING IT WOULD BE A DANGER. I KNOW THAT THIS IS A COMMON PROBLEM, THAT MERCEDES HAS SINCE FIXED IN ITS LATER MODELS, BUT CONTINUES TO CHARGE $2000 FOR A FIX THAT IS ONLY POSSIBLE AT THE DEALERSHIP. THIS IS A BAD DESIGN ISSUE WITH THIS CAR.

03/02/2020
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C-250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/27/2020
Components: STEERING,AIR BAGS
Incident Date: 01/31/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

RECALL ON MY CAR IS STILL WAITING TO BE FIXED. I BOUGHT THIS CAR BRAND NEW IN APRIL 2013. MILEAGE TO DATE IS ONLY 22, 271 MILES. I AM NOW BACK IN CANADA BUT COULD NOT BRING MY CAR TO CANADA BECAUSE THERE IS AN OUTSTANDING RECALL. IN MAY 2018, THE RECALL ON STEERING WAS FIXED. BECAUSE I DO NOT LIVE IN CALIFORNIA ANYMORE, IT IS IN A GARAGE WASTING AWAY. I ONLY USSE THE CAR IN MY YEARLY VISITS TO CHECK ON IT. LAST 2018, I USED THE CAR FOR LESS THAN 1,000 MILES. IN 2019, I HAVE NOT USED THE CAR. LAST FEB 2020, I REQUESTED A FRIEND TO HAVE MY CAR CHECKED AT AN MB DEALERSHIP (FLETCHER JONES IN FREMONT, CA). THEY REPLACED THE WHOLE STEERING MECHANISM BECAUSE IT WAS LEAKING OIL PROFUSELY. I COMPLAINED THAT SINCE THE RECALL ON THE STEERING WAS ONLY FIXED IN MAY 2018 AND USED THE CAR LESS THAN 1,000 MILES, HOW CAN THE STEERING MECHANISM DAMAGED AS SUCH. ALSO, ALTHOUGH THE CAR IS ALMOST 7 YEARS OLD, THE TOTAL MILEAGE ON THE CAR IS ONLY 22. 291 MILES. IS IT POSSIBLE THAT THERE IS A MANUFACTURER'S DEFECT IN THIS PART? ON ACCOUNT OF THE FRON PASSENGER AIRBAG RECALL NOT YET BEING FIXED, I LEFT MY CAR IN CALIFORNIA. IT WAS SCHEDULED TO BE FIXED IN 2019 BUT WAS MOVED TO APRIL 2020. I HAVE WASTED SO MUCH MONEY IN THIS CAR BUT AM NOT ENJOYING OR BENEFITING FROM IT. I PRAY THAT THE AIRBAG RECALL IN THIS CAR BE FINALLY FIXED THIS COMING APRIL AS I HAVE DECIDED TO DRIVE IT FROM FREMONT, CA TO TORONTO, CANADA THIS COMING FIRST WEEK OF MAY WITH A CO-DRIVER. I AM FEED UP SPENDING SO MUCH MONEY ON A CAR I AM NOT USING AND DO NOT BENEFIT FROM. PLEASE HELP ME GET THE AIRBAG FIXED BEFORE I DRIVE IT TO TORONTO CANADA FROM STOCKTON, CA , A DISTANCE OF MORE THAN 2,600 MILES, EXPOSING MYSELF AND MY CO DRIVER TO HIGH RISK OF NOT HAVING A PROPER WORKING AIRBAG.

02/19/2020
Components: AIR BAGS
Incident Date: 01/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EL CAJON 1111 WAGNER DR, EL CAJON, CA 92020 (619) 365-9439) WAS CONTACTED AND CONFIRMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/18/2020
Components: AIR BAGS
Incident Date: 01/24/2020
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB1DG******
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C-250. NONE OF THE FRONTAL AIR BAGS DEPLOYED VEHICLE DESTROYED THE CONTACT STATED THAT HIS WIFE THE DRIVER OF THE VEHICLE FELL ASLEEP WHILE DRIVING DUE TO THE MEDICATION SHE WAS TAKEN. PER THE POLICE REPORT SHE WAS DRIVING APPROXIMATELY 25-30 MPH WHEN SHE COLLIDED HEAD-ON INTO A PARKED VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND A REPORT WAS ISSUED. THE CONTACT STATED THAT THE DRIVER SOUGHT MEDICAL ATTENTION FOR HEAD AND SHOULDER INJURIES. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF ARROWHEAD (9260 W BELL RD, PEORIA, AZ 85382), THEN TO THE BODY SHOP WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE DEALER WAS CONTACTED BY PHONE AND ADVISED THAT SOMETIMES THE AIR BAGS DO NOT DEPLOY. THE CONTACT MENTIONED THAT HE HAD RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

02/17/2020
Components: AIR BAGS
Incident Date: 02/17/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TAKATA AIRBAG RECALL NOT REPAIRED BY MANUFACTURER OR DEALER

02/12/2020
Components: AIR BAGS
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* TAKATA RECALL- THE CONTACT OWNS A 2013 MERCEDES BENZ C-250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT HELMS BRO, MERCEDES BENZ DEALER (LOCATED AT 208 NORTHERN BLVD, BAYSIDE, NY 11361) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

02/11/2020
Components: AIR BAGS
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C230. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PERFORMANCE MERCEDES-BENZ OF BUFFALO LOCATED AT 8185 MAIN ST., WILLIAMSVILLE, NY 14221, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/11/2020
Components: AIR BAGS
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRE-OWNED MERCEDES BENZ OF ARLINGTON 624 N GLEBE RD, ARLINGTON, VA 22203, (844) 692-3692, AND WAS INFORMED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/09/2020
Components: AIR BAGS
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

I FIND IT UNACCEPTABLE THAT THERE IS NO OPTION FOR AIRBAG REPLACEMENT OVER TWO YEARS INTO THE RECALL

01/29/2020
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 01/29/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB4DG******
Summary

WHENEVER I ACCELERATE ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE, ALOT OF OTHER PEOPLE WITH THE SAME VEHICLE AS ME ARE HAVING SAME ISSUES. THIS HAS HAPPENED MORE THAN 3 TIMES, THIS IS A ERROR IN HIGH PRESSURE FUEL PUMP.

01/28/2020
Components: AIR BAGS
Incident Date: 01/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

I HAVE A NHTSA RECALL (18V043) - MANUF. RECALL # 2018030004 ON MY 2013 MERCEDES C250. MY COMPLAINT IS THAT THE RECALL WAS ANNOUNCED OVER TWO YEARS AGO (ON JAN. 10, 2018), AND MY CAR STILL SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." MY COMPLAINT IS THAT THE MANUFACTURER (MERCEDES-BENZ) HAS NOT OFFERED A TIMELY REMEDY. MY CONCERN IS, FIRST, SAFETY, BUT AS IMPORTANT -- I AM NOT ABLE TO SELL THIS CAR WITH AN OPEN RECALL. BUYERS ALL HAVE ONLY OFFERED A "DIMINISHED VALUE" OFFER BECAUSE OF THE OPEN RECALL WITH "REMEDY NOT YET AVAILABLE." THESE DEALERS SHOULD BE LEGALLY REQUIRED TO ADDRESS THESE ISSUES IN A TIMELY MANNER. I'VE CALLED TWO DEALERSHIPS IN THE HOUSTON AREA (GREENWAY AND CLEAR LAKE), AND THEY WON'T EVEN GIVE ME A TIMEFRAME FOR THE REPAIRS. IN THE MEANTIME, I CAN'T SELL THIS CAR UNTIL IT HAPPENS. I AM VERY FRUSTRATED BY MERCEDES-BENZ'S POOR RESPONSE TIME IN DEALING WITH THIS (BOTH IN NOTIFYING ME OF THE ORIGINAL RECALL, AND IN MAKING A PLAN FOR DOING THE REPAIRS IN A TIMELY MANNER.)

01/20/2020
Components: AIR BAGS
Incident Date: 01/18/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DA******
Summary

THE AIR BAG CLOCK SPRING IS BROKEN IN MY VEHICLE DESPITE RECALL SERVICING IN NOVEMBER OF 2019,

01/13/2020
Components: AIR BAGS
Incident Date: 01/11/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT SMITH MOTOR SALES OF HAVERHILL (LOCATED AT 420 RIVER ST, HAVERHILL, MA 01832, (978) 372-2552) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/12/2020
Components: AIR BAGS
Incident Date: 01/05/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB9DG******
Summary

MERCEDES BENZ HAS RECALLED MY VEHICLE, HOWEVER, REFUSING TO REPAIR IT AS THEY CLAIM THERE IS NO FIX YET AVAILABLE TO THE PASSENGER'S SIDE FRONT AIRBAG. CAN YOU ASSIST IN GETTING MERCEDES TO TAKE ACTION IN GETTING THIS VEHICLE REPAIRED? I AHVE BEEN PATIENTLY WAITING FOR MORE THAN ONE YEAR TO GET THIS ISSUE RESOLVED.

01/07/2020
Components: AIR BAGS
Incident Date: 01/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/02/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF FAIRFIELD AT 203-712-0538 (LOCATED IN FAIRFIELD, NJ) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/27/2019
Components: STEERING,AIR BAGS
Incident Date: 01/01/2019
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

I HAVE BEEN HAVING CONSTANT ISSUES WITH THE STEERING AND AIRBAG LIGHTS GOING ON. I WAS ALSO IN A BAD REAR END WRECK IN 2016 AND THE AIRBAGS DID NOT DEPLOY. I HAVE BEEN CALLING SANTANDER CONSUMERS ABOUT THE ISSUE AND THEY DON'T CARE AND ARE STILL MAKING ME PAY MY MORE. THE MERCEDES DEALER HAS SAID THAT THE RECALLS ARE PENDING AND THEY DO NOT HAVE THE PARTS TO FIX THE ISSUE. SO I HAVE STOPPED MAKING PAYMENTS BECAUSE I HAVE A TODDLER AND WILL NOT DRIVE A DANGEROUS CAR AND THE CAR WAS RECENTLY REPOSSESSED LAST WEEK. THE AIRBAG DEPLOY LIGHTS CONSTANTLY STAY ON INDICATING THEY ARE NOT WORKING AND THE STEERING KEEPS LOCKING UP. IT HAPPENS WHEN THE CAR IS PARKED AND IN MOTION.

12/24/2019
Components: AIR BAGS
Incident Date: 12/19/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB6DF******
Summary

HELLO, MY C250, 2013 MERCEDES BENZ IS THE SUBJECT OF MANUFACTURER RECALL NUMBER: 2018030004, AND NHTSA RECALL NUMBER: 18V043. THIS IS IN REGARDS TO THE TAKATA AIR BAG DEFECT. MY MERCEDES BENZ DEALERSHIP SENT ME OVER TEN (10) RECALL NOTICES IN THE MAIL AND VIA EMAILS. EVERY TIME I CALLED THE DEALERSHIPS TO SCHEDULE A SERVICE APPOINTMENT TO REPLACE THE AIRBAG, THEY WOULD TELL ME THAT THEY DON'T HAVE THE PARTS, AND THAT I SHOULD CALL BACK IN FEW WEEKS. THIS HAS BEEN GOING ON FOR MONTHS NOW, AND DESPITE SEVERAL RECALL NOTICES BEING RECEIVED. MERCEDES BENZ DEALERSHIP HAS FAILED TO FIX THE DEFECTIVE AIRBAG DESPITE THE FACT THAT IF THE AIRBAG DEPLOYS, A PASSENGER-SIDE AIRBAG INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. BELOW IS THE NAME AND ADDRESS OF MY MERCEDES BENZ DEALERSHIP: MERCEDES-BENZ OF SOUTH BAY 3311 PACIFIC COAST HIGHWAY TORRANCE, CA 90505 (855) 302-0511 YOU ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THANK YOU! REGARDS, [XXX] P.S. FOR THE DATE FIELD BELOW OF "WHEN DID THIS HAPPEN?", I ENTERED THE DATE OF THE LAST RECALL NOTICE EMAIL I RECEIVED FROM MERCEDES BENZ DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

12/24/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2018. THE CONTACT SPOKE WITH TWO MERCEDES-BENZ DEALERS: DOWN TOWN LA MOTOR (1801 SOUTH FIGUEROA STREET, LOS ANGELES, CA 90015, (213) 748-8951) AND FLETCHER JONES MOTORCARS (3300 JAMBOREE ROAD, NEWPORT BEACH, CA 92660, (940) 718-3231) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/14/2019
Components: AIR BAGS
Incident Date: 12/14/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DG******
Summary

WAITING PARTS FOR SAFETY BELTS ISSUE DEALERS HAVE NOT YET RECEIVED.NO ACCIDENT INVOLVED NO ACCIDENT INVOLVED WAITING FOR REPAIR OR REPLACEMENT OF AIR BAG

12/11/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB2DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON (LOCATED AT 123 MAIN ST, EDISON, NJ 08817, (732) 549-6606) AND MERCEDES-BENZ OF EDISON (LOCATED AT 910 US-1, EDISON, NJ 08817, (732) 394-1870) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/09/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED SINCE JUNE OF 2019. SINCE THEN, THE TURN SIGNAL LIGHTS WERE INOPERABLE. THE CONTACT STATED THAT MERCEDES-BENZ OF SILVER SPRING (LOCATED AT 3301 BRIGGS CHANEY RD, SILVER SPRING, MD 20904, (877) 658-3780) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

12/09/2019
Components: ENGINE
Incident Date: 12/05/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

AT 46,000 MILES MY MERCEDES BENZ C250 BEGAN HESITATING TO START AND THEN AFTER STARTING MADE A SLIGHT GRINDING NOISE FOR 3 TO 4 SECONDS. AFTER THE CAR HAD HESITATED TO START FOR SEVERAL DAYS THE ENGINE LIGHT THEN CAME ON. WHEN TAKEN IN FOR REPAIR I WAS TOLD THE CAM SENSOR AS WELL AS THE CAM GEARS NEEDED TO BE REPLACED. I HAVE DONE ALL SCHEDULED MAINTENANCE ON THIS VEHICLE AND AM A VERY CONSERVATIVE DRIVER, AS THIS CAR HAS VERY LOW MILES FOR BEING A 2013 MODEL. AFTER A BRIEF ONLINE SEARCH I FOUND COUNTLESS COMPLAINTS FROM OTHER CONSUMERS THAT HAD THE EXACT SAME PROBLEM WITH THEIR MERCEDES BENZ C250. IF THE VEHICLE IS OUT OF WARRANTY THE DEALERSHIPS ARE UNWILLING TO PERFORM THIS WORK AT ANY KIND OF DISCOUNT BECAUSE A FORMAL RECALL HAS NEVER BEEN MADE FOR THIS ENGINE MODEL. THIS REPAIR RANGES IN PRICE FROM $4,000 TO $5,000. THIS SEEMS LIKE AN ISSUE THAT URGENTLY NEEDS TO BE LOOKED INTO AS MANY CONSUMERS ARE BEING LEFT TO PAY THIS EXCESSIVE BILL FOR AN ISSUE THAT I BELIEVE MERCEDES BENZ KNOWS IS A SYSTEMIC PROBLEM WITH THE ENGINE IN THE C250 MODEL.

12/05/2019
Components: AIR BAGS
Incident Date: 03/29/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (571) 322-8769) AND MERCEDES-BENZ OF CHANTILLY (14841 STONECROFT CENTER CT, CHANTILLY, VA 20151, (703) 952-5615) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/05/2019
Components: AIR BAGS
Incident Date: 03/29/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (571) 322-8769) AND MERCEDES-BENZ OF CHANTILLY (14841 STONECROFT CENTER CT, CHANTILLY, VA 20151, (703) 952-5615) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/04/2019
Components: AIR BAGS
Incident Date: 12/03/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DR******
Summary

THIS RECALL HAS BEEN OPEN 11 MONTHS WITH NO REMEDY YET AVAILABLE. I'M AFRAID TO DRIVE WITH PASSENGERS IN THE FRONT SEAT DUE TO THE FAULTY AIR BAG THAT EXISTS IN MY CAR. PLEASE MAKE THE MANUFACTURER REPLACE THE DEFECTIVE AIR BAG SO THAT MY CAR IS SAFE ONCE AGAIN.

11/27/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/26/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB1DF******
Summary

WHENEVER I WANT TO SPEED UP TO PASS A VEHICLE OR/AND TO ENJOY A RAPID ACCELARATING ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE

11/21/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

THE DAY IN WHICH MY CAR STOPPED WORKING, PRIOR MY VEHICLE WAS OPERATING PROPERLY NO ISSUES PRESENTED. THE IGNITION STARTED WITHOUT ANY INTERRUPTIONS OR ISSUES. I DROVE MY CAR TO VARIOUS LOCATIONS THE DAY I ENCOUNTERED MY ISSUES. I WENT OUT TO MY CAR WHICH WAS STATIONARY, PARKED AT MY RESIDENCE AND PRESSED THE PUSH START BUTTON AND IT WOULD NOT POWER ON. AFTER NUMEROUS ATTEMPTS, I CALLED AAA ROADSIDE ASSISTANCE TO CHECK IF IT COULD POSSIBLY BE MY BATTERY, BUT TO OUR SURPRISE THE BATTERY WAS PERFECTLY FINE. I HAD MY VEHICLE TOWED TO MY MECHANIC WHO THEN INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH THAT WAS BROKEN, AND HE STATED HE WAS NOT EXPERIENCED IN REPLACEMENT AND THAT HE'D REFER ME TO A MERCEDES AUTHORIZED MECHANIC WHO WOULD BE ABLE TO HELP ME. AFTER HAVING MY VEHICLE TOWED TO THE NEXT MECHANIC THEY THEN DID A THOROUGH DIAGNOSIS ON MY VEHICLE IN WHICH THEY INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH AND THAT THEY HAD BEEN GETTING MANY MERCEDES C 250 MAKES IN THAT HAD THE SAME ISSUE, AND THEN STATED THEY DON'T KNOW WHY THERE WASN'T A RECALL ON THAT PART BECAUSE IT'S A MAJOR ISSUE WHICH IS DIFFICULT TO FIX. I AM ASKING THAT MERCEDES BE RESPONDING FOR THIS DEFECTIVE PART THAT HAS BEEN PUT IN THEIR CARS, AND COSTS AN ARM AND LEG TO FIX WHICH IS VERY UNFAIR. I KEEP UP WITH THE MAINTENANCE OF MY VEHICLE SO THIS SHOULD NOT HAD HAPPENED.

11/21/2019
Components: POWER TRAIN
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO HESITATE AND LOSE SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON (LOCATED AT 4201 BELTWAY PL, ARLINGTON, TX 76018, (833) 666-5434) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPONENT WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (LOCATED AT 5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE (817-310-9748, LOCATED AT 1300 TEXAN TRAIL, GRAPEVINE, TX 76051), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLANO (LOCATED AT 6455 DALLAS PKWY, PLANO, TX 75024) WHERE IT WAS DIAGNOSED THAT THE SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITHIN DAYS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.*DT CONSUMER STATED THIS IS MY SECOND COMPLAINT TO MERCEDES BENZ, MY 1ST COMPLAINT 11-4-19. THE LAST TIME VISIT OF 10-14-19 MY CAR WAS TOWED IN DUE MY CAR SLOWING DOWN AND RECEIVED A LIGHT ON CAR OVERHEATING AND I WAS 5 MINUTES IN DRIVING. I CALLED MY AUNT TO LET HER KNOW WHAT MY CAR WAS DOING AND IT WAS SLOWING DOWN DRASTICALLY, SO SHE COULD GET BEHIND ME. I WAS ABLE TO SAFELY PULL OVER. I POPPED THE HOOD AND SAW NOTHING BUT SMOKE. ONCE I CUT THE CAR BACK ON I SAW THERE WERE THE FLUID WAS COMING FROM WHICH WAS A HOSE FROM THE COOLANT AND THE TOW GUY WAS ABLE TO TELL ME WHAT IT WAS. *JB

11/14/2019
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT RALLYE MOTORS (LOCATED AT RALLYE MOTORS, (516) 625-1000) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/13/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Summary

2013 MERCEDES BENZ C-250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIR BAG RECALL AND REQUESTED CONFIRMATION THAT THE RECALL WILL BE COMPLETED. *JS

11/04/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SILVER SPRING (LOCATED AT 3301 BRIGGS CHANEY ROAD, SILVER SPRING, MD 20904, 877-658-3780) AND THE MANUFACTURER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/01/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/31/2019
Components: AIR BAGS
Incident Date: 10/31/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THREE UNKNOWN DEALERS WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/17/2019
Components: POWER TRAIN
Incident Date: 12/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB1DG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. WHILE DRIVING OVER 60 MPH, THE VEHICLE LOST POWER AND FAILED TO ACCELERATE PAST 30 MPH. IN ADDITION, THE ENGINE, EPS, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO BETTEN IMPORTS (5901 28TH ST SE, GRAND RAPIDS, MI 49546, (616) 301-2100) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THEY COULD NOT REPLICATE THE FAILURE AND NO FAILURE WAS FOUND. THE TECHNICIAN ATTEMPTED TO UPDATE THE SOFTWARE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 39,251.

10/15/2019
Components: EXTERIOR LIGHTING
Incident Date: 09/15/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE TAIL LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE CHECK PASSENGER SIDE TAIL LAMP, BRAKE LAMP, CHECK REAR PASSENGER SIDE TURN SIGNAL, AND CHECK REAR REVERSE SIGNAL WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS OVERHEATING AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803, (781) 229-1600) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

10/10/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/09/2019
Components: AIR BAGS,SERVICE BRAKES,ENGINE
Incident Date: 01/10/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR WAS ILLUMINATED. ON ONE OCCASION, WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO ITS REAR DRIVER'S SIDE. THE CONTACT STATED THAT THE HEADRESTS DETACHED DUE TO THE IMPACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN. AFTER THE CRASH, THE ABS, AIR BAG, AND SEVERAL OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. ALSO, THE BRAKES FAILED TO OPERATE PROPERLY AND THE VEHICLE BEGAN TO STALL. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (LOCATED AT 3900 SOUTHWEST FREEWAY, HOUSTON, TX 77027, 713-489-211) WHERE THE BRAKES WERE REPAIRED; HOWEVER, THE FAILURES STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

10/07/2019
Components: AIR BAGS
Incident Date: 03/14/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICK MOTORS MERCEDES-BENZ (5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/07/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

10/04/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT 210-920-3237 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

10/03/2019
Components: AIR BAGS
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/03/2019
Components: AIR BAGS
Incident Date: 10/03/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DR******
Summary

TL* TAKATA RECALL THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AUTOMASTER (3328 SHELBURNE RD, SHELBURNE, VT 05482, (802) 985-8411) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/02/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE REMEDY WAS UNAVAILABLE. THE DEALER WAS UNSURE OF WHEN THE REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/30/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/03/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 55 MPH AND UP, THE VEHICLE FAILED TO SHIFT GEARS AUTOMATICALLY IN ORDER TO ACCELERATE CORRECTLY. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF ARROWHEAD (LOCATED AT 9260 W BELL RD, PEORIA, AZ 85382, 623-806-8764) WHERE IT WAS DIAGNOSED THAT THE HIGH-PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

09/24/2019
Components: AIR BAGS
Incident Date: 03/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839, (407) 374-0033) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/19/2019
Components: AIR BAGS
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DR******
Summary

2013 MERCEDES BENZ 300C. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS

09/19/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB8DF******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. AFTER TURNING THE ENGINE OFF AND BACK ON MULTIPLE TIMES, THE VEHICLE WOULD OPERATE NORMALLY. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (CROWN EURO CARS, 8302 US HIGHWAY 19 N., PINELLAS PARK, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. *DT

09/17/2019
Components: AIR BAGS
Incident Date: 10/16/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE AT 410-788-7744 (LOCATED AT 6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V010000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 17V627000 (AIR BAGS).

09/16/2019
Components: STRUCTURE
Incident Date: 08/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

INTERIOR DOOR HANDLE ON DOORS, SPECIFICALLY THE DRIVER SIDE DOOR, WILL BREAK, AND THE PERSON IS UNABLE TO GET OUT OF THE CAR. THIS IS A VERY SERIOUS MATTER, BUT MERCEDES BENZ COMPANY HAS NOT PUT OUT A RECALL ON THIS. MANY OWNERS HAVE COMPLAINED ABOUT THIS ISSUE WITH NO RESULTS. THE OWNERS HAVE TO PAY FOR THIS OUT OF POCKET, AND IT IS COSTLY. I FEEL AS IF THIS SHOULD BE A RECALL ISSUE, BECAUSE IT POSES AN HAZARD OF GETTING OUT THE CAR IF THE CAR IS IN AN ACCIDENT OR WORSE, CATCHES ON FIRE. AND YES, MY DOOR HANDLE ON THE DRIVER SIDE OF MY 2013 C300 IS BROKE, AND HAVE BEEN QUOTED BY THE DEALERSHIP THAT IT WILL COST ME $1100 TO REPAIR.

08/26/2019
Components: AIR BAGS
Incident Date: 11/27/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002, 856-663-3200) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/21/2019
Components: AIR BAGS
Incident Date: 08/17/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

08/21/2019
Components: AIR BAGS
Incident Date: 01/11/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000(AIR BAGS). DICK DYER MERCEDES-BENZ VOLVO (5825 TWO NOTCH RD, SUITE A, COLUMBIA, SC 29223, 803-786-8888) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/20/2019
Components: AIR BAGS
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF48B5DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE AIR BAGS HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE RECALL INFORMATION WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/19/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN DEVERS AUTOHAUS OF SYLVANIA (LOCATED AT 5570 MONROE STREET DRIVEWAY 1, SYLVANIA, OH 43560, (888) 847-9535) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/19/2019
Components: AIR BAGS
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HBXDF******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS REMEDY NOT AVAILABLE.

08/13/2019
Components: AIR BAGS
Incident Date: 08/13/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EL DORADO HILLS MERCEDES-BENZ (1000 MERCEDES LN, EL DORADO HILLS, CA 95762, (888) 773-3154) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT *AS

08/12/2019
Components: AIR BAGS
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF GAINESVILLE (LOCATED AT 4000 N MAIN ST, GAINESVILLE, FL 32609, (352) 363-2677) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAS NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. DP *TT*JB

08/08/2019
Components: AIR BAGS
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE AIR BAGS, BUT THERE WAS NO REMEDY FOR THE DEFECT. THE MANUFACTURER AND MERCEDES-BENZ OF RICHMOND (225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR

07/24/2019
Components: ENGINE
Incident Date: 07/22/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

LOUD RATTLE AT COLD START UP THAT LAST FOR APPROXIMATELY 5 SECONDS. DIAGNOSED BY SEVERAL MECHANICS AS A KNOWN ISSUE WITH CAM SHAFT VVT. CAM SHAFT ADJUSTER

07/22/2019
Components: AIR BAGS
Incident Date: 07/13/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEES MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/18/2019
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE RECALL NOTIFICATION WAS RECEIVED A FEW YEARS AGO. THE CONTACT SPOKE WITH MERCEDES-BENZ OF MANCHESTER (875 GOLD STREET, MANCHESTER, NH 03103, (603) 669-6788), BUT THEY DID NOT HAVE ANY INFORMATION REGARDING THE REMEDY. THE RECALL WAS STILL UNDER LITIGATION WITH TAKATA. THE DEALER STATED THAT ONCE A RESOLUTION WAS DETERMINED, THEY WOULD KNOW HOW TO PROCEED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/15/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

07/15/2019
Components: ENGINE
Incident Date: 07/12/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

WHEN THE VEHICLE IS STATIONARY, IT TAKES FOUR CLICKS TO TURN OVER. AFTER TURNOVER, IT IDLES ROUGH, AND MAKES A RATTLE NOISE AROUND 1500 RPM. MERCEDES RAN A DIAGNOSTIC AND SAID IT WAS A P034062 CODE AND RECOMMENDED REPLACING CAMSHAFT ADJUSTERS AND CAMSHAFT ADJUSTER MAGNET AND SEALS. THE COST WAS $4500. THIS IS A VERY COMMON PROBLEM IN THESE MERCEDES AND I BELIEVE THEIR SHOULD BE A RECALL AS THIS COULD CAUSE ENGINE DAMAGE WHILE DRIVING OR POSE A SIGNIFICANT SAFETY ISSUE.

07/04/2019
Components: AIR BAGS
Incident Date: 07/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DA******
Summary

MY AIRBAG ON THE DRIVER SIDE WAS LOOSED AND THE RIGHT SIDE OF THE AIRBAG IS POPPED OUT ON THE STEERING WHEEL JULY 2, 2019. I WAS STATIONARY WHEN I NOTICED THIS, SO I RETURNED THE CAR TO THE MERCEDES DEALERSHIP IN SUGARLAND, TX TO BE FIXED ON JULY 2,2019. THE SERVICE ADVISOR INFORMED ME THAT MERCEDES WOULD SPECIAL ORDER THE PART AND FIX IT. ON JULY 3, 2019 I RECEIVED A CALL FROM THE DEALERSHIP STATING THE TECHNICIAN HAD INSPECTED IT AND CHECKED THE SPRINGS. THAT THEY TIGHTEN IT BACK UP AND IT LOOK OK AND I NEED TO WAIT UNTIL I RECEIVE MY SECOND LETTER FROM MERCEDES BEFORE THEY CAN REPLACED THE AIRBAG THAT I NEED TO COME IN AND PICK UP THE CAR THAT IT WAS READY. THE AIRBAG WAS NOT REPLACED. WHEN WILL I RECEIVE A SECOND LETTER TO REPLACE THE TAKATA RECALL AIRBAG?

07/03/2019
Components: AIR BAGS
Incident Date: 01/09/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/03/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THEY WERE WAITING ON A REMEDY FOR AN UNKNOWN AIR BAG RECALL FOR THE PAST NINETEEN MONTHS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ONTARIO (3787 EAST GUAFTI RD, ONTARIO, CA 91761, 909-212-8400) AND THE CONTACT WAS REPEATEDLY INFORMED THAT A REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/01/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

NOTHING HAS HAPPENED TO ME OR MY CAR, BUT I AM CONCERNED FOR OUR SAFETY. IS THIS COMPLAINT FORM ONLY FOR PEOPLE WHO HAVE ALREADY HAD AN ACCIDENT OR PASSED AWAY DUE TO THIS RECALL? THE RECALL IS OPEN AND PARTS AREN'T READY!? I AM TRYING TO SELL MY CAR DUE TO A FINANCIAL ISSUE/HARDSHIP. I NEED TO KNOW HOW YOU ARE GOING TO RESOLVE THIS PROBLEM?

06/30/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

TAKATA RECALL APPEARS TO HAVE BECOME A BAD JOKE. IT HAS BEEN 16 MONTHS SINCE RECEIVING A LETTER FROM MERCEDES BENZ ACKNOWLEDGING THE DANGER OF OUR AIRBAGS NEEDING REPLACEMENT AND BEING A PART OF THE TAKATA RECALL (FEB 2018 TO JUNE 2019). MERCEDES BENZ HAS THEIR NOTIFICATION OF THIS RECALL, ON THEIR OWN MBUSA WEBSITE AS JAN 10, 2016 (NHTSA RECALL NUMBER 18V043). MBZ HAS STATED THE STATUS OF THIS RECALL AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." SINCE A VERY LONG TIME, WITH NO APPARENT CHANGES OR UPDATES. IT IS BECOMING CLEAR THAT MBZ HAS NO INTENTION OF FULFILLING THIS RECALL, AND APPARENTLY QUITE CONTENT TO LEAVE THE PASSENGERS AND DRIVERS OF THEIR VEHICLES IN DANGER OF INJURY, MAIMING, AND/OR DEATH FROM A REPAIRABLE PROBLEM THAT IS WELL KNOWN FOR QUITE SOME TIME NOW.

06/27/2019
Components: AIR BAGS
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

TAKATA RECALL IN A LETTER DATED FEBRUARY 2018 I WAS NOTIFIED BY MERCEDES BENZ THAT MY C250 SEDAN HAD A DEFECTIVE AIRBAG THAT WOULD NEED REPLACEMENT. THE LETTER WENT ON TO SAY THAT PARTS WERE NOT YET AVAILABLE BUT I WOULD BE NOTIFIED WHEN THEY BECAME AVAILABLE IN 2018. SOME TIME LATER, THE MBUSA (MBUSA.COM) WEBSITE PUBLISHED A REPAIR SCHEDULE INDICATING THAT PARTS FOR MY CAR WOULD NOT BE AVAILABLE IN 2018 BUT WOULD BE IN EARLY 2019. NOW THE MBUSA WEBSITE SAYS THAT THE EXPECTED TIME FOR REPAIR PARTS IS APRIL 2020. THIS IS COMPLETELY UNACCEPTABLE BECAUSE THE CAR WILL BE OVER SEVEN YEARS OLD AT THAT POINT. THAT IS LESS THAN THE AMOUNT OF TIME THAT IT TOOK FOR THE FIRST FAULTY AIRBAGS TO BEGIN KILLING AND MAIMING DRIVERS AND PASSENGERS. MY CAR IS IN PRIORITY GROUP 9. THE NHTSA DOCUMENTATION SHOWS THAT MANUFACTURERS SHOULD HAVE ACQUIRED SUFFICIENT PARTS FOR REPAIR OF PG 9 CARS BY JUNE OF 2018, BUT IN A LETTER OWNERS, THE CEO OF MERCEDES SAYS THAT THIS IS OUT OF HIS CONTROL. IT IS MY OPINION THAT MERCEDES BENZ IS OUT OF COMPLIANCE WITH 49 USC 301 AND THAT ACTION SHOULD BE TAKEN TO CAUSE THEM TO FOLLOW THROUGH WITH THE REQUIRED REPAIRS IN A TIMELY MANNER.

06/25/2019
Components: AIR BAGS
Incident Date: 03/09/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ANNAPOLIS (LOCATED AT 1920 FOREST DR, ANNAPOLIS, MD 21401, (866) 290-0799) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/24/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DA******
Summary

WHEN ACCELERATING, THE CAR WILL JUST LOSE ALL POWER AND STOP ACCELERATING. THIS THROWS YOU FORWARD AND KILLS POWER TO THE ENGINE PREVENTING YOU FROM SPEEDING UP. IT THEN GOES INTO LIMP MODE AND HAVE TO RESTART THE CAR SEVERAL TIMES BEFORE EXITING LIMP MODE. WHEN TAKING THE CAR TO THE DEALER THEY SAY IT JUST DETECTS A FUEL ERROR AND STOPS THE ENGINE TO PREVENT DAMAGE. THIS HAPPENED ONCE ON A HIGHWAY AND ONCE ON A CITY STREET AS I WAS TURNING.

06/20/2019
Components: AIR BAGS
Incident Date: 01/16/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18VC43000 (AIR BAGS). STAR MOTOR CARS (7000 KATY ROAD, HOUSTON, TX 77024, 713-868-6800) WAS CONTACTED ON MULTIPLE OCCASIONS AND STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THERE WAS NO ESTIMATED TIME FOR WHEN THE PARTS WOULD BE RECEIVED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/19/2019
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/19/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB7DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250C. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHUMACHER EUROPEAN (18530 N SCOTTSDALE RD, PHOENIX, AZ 85054, (480) 470-7746) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/17/2019
Components: AIR BAGS
Incident Date: 06/17/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DA******
Summary

2013 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING RECALL REPAIR. *JS

06/16/2019
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 08/15/2015
Crash: No
Fire: No
Summary

CHECK ENGINE LIGHT CODE, P0340, CAMSHAFT POSITION SENSOR. PROBLEM INCLUDES DIFFICULTY STARTING CAR, ENGINE KNOCK UPON START, AND MISFIRES ACCELERATING TO PASS AT HIGHWAY SPEEDS.

06/01/2019
Components: SERVICE BRAKES
Incident Date: 03/26/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB9DG******
Summary

I WAS DRIVING ON THE FREEWAY AND MY EXIT WAS COMING UP SO I PRESSED ON THE BRAKES AND THE PEDAL WAS STIFF AND I COULD NOT SLOW THE CAR DOWN. ONCE THE VEHICLE SLOWED DOWN ON ITS OWN DUE TO ME DRIVING ON A INCLINE I TURNED THE CAR OFF. STARTED THE CAR AND TRIED IT AGAIN AND I STILL HAD NOT POWER TO THE BRAKES. I INSPECTED THE VEHICLE AND SAW THAT THE BRAKE BOOSTER VACUUM PUMP WAS LEAKING OIL. I HAD TO FIND A REPLACEMENT PART AND INSTALL IT.

05/25/2019
Components: AIR BAGS
Incident Date: 05/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DA******
Summary

TAKATA RECALL RECALL DATE JANUARY 2016. NO REMEDY STILL IN 2019. PASSENGER AIRBAG MAY RUPTURE WITH METAL FRAGMENTS. NO RENTAL CAR PROVIDED. NO UPDATES FROM MERCEDES BENZ. NO SAFETY.

05/22/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TAKATA RECALL THIS RECALL HAS NOW BEEN OPEN FOR THREE YEARS AND FOUR MONTHS WITH NO PROPOSED RESOLUTION. AS A FLORIDA RESIDENT OWNER OF AN AFFECTED VEHICLE, I CAN ONLY ASSUME THAT THE CONDITION WORSENS OVER TIME, AND THAT THE PASSENGER AIRBAG AT SOME POINT (SOON OR PRESENTLY) BECOMES A GREATER RISK OF DEGREDATION AND EXOLOSIVE DEPLOYMENT THAN OF PASSENGER PROTECTION. MAY WE AT LEAST INSTUCT THE DEALER TO DISABLE THE AIRBAG TEMPORARILY (WITHOUT COST TO US) UNTIL A "FIX" IS AVAILABLE?

05/22/2019
Components: AIR BAGS
Incident Date: 02/06/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (LOCATED AT 2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 374-7759) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/13/2019
Components: AIR BAGS
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117 (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/13/2019
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C300. THE CONTACT STATED THAT THE DEALER MERCEDES BENZ OF PORTLAND (971-340-4573,1605 SW NAITO PKWY, PORTLAND, OR 97201) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER MAY PROVIDE THE REMEDY TO SCHEDULE AN APPOINTMENT TO RECEIVE THE PART FOR THE RECALL REPAIR, SO THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT WAS NOT PROVIDED AN OPTION OF A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY TO SERVICE THE RECALL REPAIR FOR THE AIR BAG SYSTEM WITH THE DEALER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/13/2019
Components: AIR BAGS
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 641-4610) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/09/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TL* TAKATA RECALL AIR BAG SINCE 1/1/90. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF NORTH PALM BEACH DEALER (561-848-2900, 9275 FL A1AALT, NORTH PALM BEACH, FL 33403 ) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

04/24/2019
Components: AIR BAGS
Incident Date: 04/14/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGS4HBXDG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PLEASANTON (5885 OWENS DR, PLEASANTON, CA 94588, (925) 463-2525) WAS CONTACTED AND CONFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

04/04/2019
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB4DF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250C. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2016. MERCEDES-BENZ OF BUCKHEAD (2799 PEIDMONT RD NE, ATLANTA, GA 30305) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/03/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

"TAKATA RECALL" STILL HAVE NOT HEARD FROM MERCEDES ABOUT WHEN THIS WILL BE FIXED. MY KIDS ARE NOT ABLE TO RIDE IN MY FRONT PASSENGER SEAT DUE TO THIS ISSUE AND THE POSSIBILITY THAT THE AIR BAG COULD GO OFF RANDOMLY. THIS RECALL HAS BEEN KNOWN SINCE JAN. 10TH 2016.

04/01/2019
Components: AIR BAGS
Incident Date: 02/11/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF HOUSTON GREENWAY (LOCATED AT 3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/29/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SCHUMACHER EUROPEAN (18530 N SCOTTSDALE RD, PHOENIX, AZ 85054) AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/28/2019
Components: AIR BAGS
Incident Date: 11/15/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

TAKATA RECALL -- I HAVE CALLED THE MERCEDES DEALERSHIP'S SERVICE DEPT SEVERAL TIMES, AND GET THE SAME ANSWER THAT THEY HAVE NO INFORMATION REGARDING THIS RECALL. I WOULD EXPECT THAT BY THIS TIME, THEY SHOULD AT LEAST HAVE SOME GENERAL IDEA OF WHEN THIS RECALL COULD BE HANDLED.

03/28/2019
Components: ENGINE
Incident Date: 03/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB7DG******
Summary

ON MY 2013 C250 ONLY WITH 55K MILES, A RATTLE NOISE BEGINS ON THE ENGINE(SOUNDS LIKE A DIESEL ENGINE) THE EXHAUST CRANKSHAFT ADJUS, CENTRAL VALVE& CRANKSHAFT TENSIONER DEFAULTS) THERE WHERE 3 CARS ALL 2012 C250, 2013 C250 IN THE MERCEDES-BENZ DEALERSHIP (MERCEDES-BENZ OF CORAL GABLE WITH THE SAME ISSUE) THIS IS A CLEAR AND WELL STATED AND RECORDED CASES IN WHICH MB USA SHOULD ACCEPT THE DEFECT AND RECALL THIS ISSUE, MANY PEOPLE ALSO IN THE RECORD HAVE PAYED $4-5K FOR THIS COMMON ISSUE. FINALLY, NHTSA SHOULD LOOK INTO THIS MATTER AND FORCE MB USA TO OWN THIS WELL TOO COMMON DEFECT. I AM OBLIGATED TO ASK FOR LOANDS TO PAY FOR SOMETHING THAT IS A CLEAR MANUFACTURE DEFECT

03/26/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF RICHMOND (8225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) INDICATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT FOR OVER A YEAR. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/25/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2018. THE DEALER (RBM OF ATLANTA, INC, 7640 ROSWELL RD, ATLANTA, GA 30350) WAS CONTACTED AND STATED THAT THE REPLACEMENT AIR BAGS WOULD NOT BE AVAILABLE UNTIL APRIL OF 2020. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/19/2019
Components: AIR BAGS
Incident Date: 03/19/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF1DF******
Summary

TAKATA RECALL STILL NO REMEDY!!!!!

03/12/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HB2DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901, 415-233-6509) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/08/2019
Components: EXTERIOR LIGHTING,AIR BAGS
Incident Date: 03/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB7DF******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT AIR BAG WARNING INDICATOR ILLUMINATED AND THE FRONT PASSENGER TURN SIGNAL LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FLAGSHIP MOTORCARS OF LYNNFIELD (385 BROADWAY, RTE. 1, LYNNFIELD, MA 01940) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/04/2019
Components: AIR BAGS
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

03/04/2019
Components: AIR BAGS
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MANHATTAN (LOCATED AT 770 11TH AVE, NEW YORK, NY 10019, (212) 629-1600) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

03/01/2019
Components: AIR BAGS
Incident Date: 02/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DR******
Summary

TAKATA RECALL. LETTER SAYS MY CAR MIGHT KILL ME OR PASSENGERS BUT THERE IS NO REMEDY. WFT AM I SUPPOSED TO DO WITH A CAR THAT I AM AFRAID TO DRIVE. THE AUTHORIZED DEALER IS UNABLE TO FIX IT. THIS IS UNACCEPTABLE. I WILL BE CONTACTING A LAWYER NEXT. THEY HAVE KNOWS ABOUTTHJIS FOR YEARS AND ARE JSUT NOW NOTIFYING ME. SOUNDS LIKE A GREAT LAWSUIT.

02/25/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

02/14/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

"TAKATA RECALL" I WAS NOTIFIED ON JAN 10 2016 REGARDING THE RECALL ON MY CAR. TODAY IS 2/14/2019 AND REPLACEMENT AIRBAGS ARE STILL UNAVAILABLE!!!! IT'S BEEN 3 YEARS. I DON'T BELIEVE THIS IS CONSIDERED A REASONABLE AMOUNT OF TIME!

02/12/2019
Components: AIR BAGS
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MARIN AT (415) 233-6509 (LOCATED AT 540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/09/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 10/16/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

I AM WRITING BECAUSE MERCEDES HAS FAILED TO PROVIDE A REMEDY FOR A RECALL NOTICE DATED OCTOBER 16, 2017, OVER 1-1/4 YEARS AGO. I HAVE CONTACTED MY DEALER SEVERAL TIMES AND THEY HAVE NO INFORMATION ON ANY SOLUTION FOR THIS RECALL. IT WOULD APPEAR BASED ON THIS PERFORMANCE THAT MERCEDES MAY HAVE NO INTENTION OF PROVIDING A SOLUTION TO THIS RECALL WHICH, ACCORDING TO THE NOTICE, IS POTENTIALLY LIFE THREATENING. I ASK THAT THE NHTSA TAKE ACTION TO FORCE MERCEDES TO PROVIDE A SOLUTION TO FIX THE PROBLEM ON AN EXPEDITED BASIS GIVEN HOW THEY HAVE NOT DONE SO FOR OVER 15 MONTHS. THE RECALL INFORMATION IS: OCT 16,2017 MANUFACTURER RECALL NUMBER2017120024 NHTSA RECALL NUMBER17V627 RECALL STATUS: RECALL INCOMPLETE SAFETY RISK: AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. REMEDY: AS A PRECAUTIONARY MEASURE AN AUTHORIZED MERCEDES-BENZ DEALER, WILL ADD SUFFICIENT GROUNDING TO THE STEERING COMPONENTS ON THE AFFECTED VEHICLES. THANK YOU

02/08/2019
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ5HB8DF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2016. AFTER CONTACTING THE DEALER (MN CUTLER BAY MERCEDES, 10701 SW 211TH ST, CUTLER BAY, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB

02/08/2019
Components: AIR BAGS
Incident Date: 02/08/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TAKATA RECALL: MERCEDES BENZ KEEPS POSTPONING THE DATE WHEN THEY "WILL GET PARTS." IT'S BEEN YEARS AND NOW THEY SAY THEY CAN'T FIX IT UNTIL 2020.

02/08/2019
Components: AIR BAGS
Incident Date: 02/08/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TAKATA RECALL - ITS'S BEEN 3 YEARS AND NO REMEDY HAS BEEN PROVIDED BY MB MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE OCT 16,2017 MANUFACTURER RECALL NUMBER2017120022 NHTSA RECALL NUMBER17V627 RECALL STATUSRECALL INCOMPLETE

02/08/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TAKATA RECALL - THE TAKATA AIRBAG RECALL (NHTSA 18V043) WAS INITIATED JANUARY 10, 2016. IT IS NOW 3 YEARS LATER AND THE RECALL STATUS IS STILL "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". THIS NEEDS TO BE RESOLVED FOR CONSUMER SAFETY. THE MANUFACTURER IS NOT DOING THEIR DUE DILIGENCE.

02/07/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF7HB4DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS (9250 BEVERLY BLVD, BEVERLY HILLS, CA, (310) 659-2980) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 2-HX2DGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/06/2019
Components: POWER TRAIN
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DA******
Summary

PROBLEMS WITH DRIVESHAFT BREAKING. I WAS LEAVING THE PARKING LOT AND THE WHEEL STARTED MAKING A LOUD SQUEAKING NOISE. I WAS ONLY DRIVING A ABOUT 10-15 MILES. AS I PULLED OUT OF THE PARKING LOT AND STARTED TO GO FASTER THE NOISE GOT LOUDER. I WAS ABLE TO DRIVE HOME. THE NEXT DAM I TOOK THE VEHICLE TO DEALERSHIP AND WAS TOLD BY THE MECHANIC THAT DRIVESHAFT WAS BROKEN.

02/04/2019
Components: AIR BAGS
Incident Date: 02/04/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JB1DG******
Summary

"TAKATA RECALL." I RECEIVED A NOTICE FROM MBUSA, IMPORTANT SAFETY RECALL INTERIM NOTICE TO REPLACE PASSENGER SIDE AIRBAG MODULE, MBUSA RECALL #2019010001 - PND TAK PHASE 4

01/31/2019
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) IN JANUARY OF 2016. AFTER CONTACTING MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/30/2019
Components: STEERING
Incident Date: 01/21/2019
Crash: No
Fire: No
Summary

VEHICLE SHOULD NOT START. WAS LEFT STRANDED. DIAGNOSTICS RETURNED ESL FAILURE. MULTIPLE COMPLAINTS ABOUT THIS PROBLEM FROM OTHER CONSUMERS.

01/24/2019
Components: AIR BAGS
Incident Date: 01/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WDD2040471A******
Summary

HELLO, MY INSURANCE COMPANY HAS NOTIFIED ME THAT THEY WILL BE REMOVING MY VEHICLE FROM MY POLICY AS IT CANNOT BE REGISTERED IN CANADA DUE TO THIS OUTSTANDING RECALL. I WAS NOTIFIED OF THIS RECALL ABOUT 1 YEAR AGO AND PARTS ARE STILL NOT AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG ARE PEOPLE SUPPOSED TO WAIT TO HAVE A NECESSARY RECALL FOXED? NOT TO MENTION UNSAFE! I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR 8 MONTHS DUE TO THIS RECALL. THIS IS VERY DISHEARTENING AND UNRELIABLE OF MERCEDES BENZ. I HAVE CONTACTED HE COMPANY MANY TIMES AND THEY NEVER HAVE AN ANSWER OF WHEN IT IS READY AND KEEP CHANGING THE DATE

01/18/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DA******
Summary

TAKATA RECALL - THE MANUFACTURER IS NOT MAKING THE AIRBAG REPLACEMENT AVAILABLE RENDERING 2 OF MY VEHICLES UNSAFE FOR PASSENGERS.

01/18/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TAMPA AT 813-579-2138 (LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

01/17/2019
Components: AIR BAGS
Incident Date: 01/17/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DF******
Summary

TAKATA RECALL I BOUGHT MY 2013 MERCEDES C250 USED IN 2016 IN ROCHESTER NY. THE CAR WAS ORIGINALLY SOLD AS A NEW CAR IN FLORIDA AND WAS THERE FOR IT'S FIRST THREE YEARS. THIS PUTS ME AT A HIGHER RISK LEVEL FOR A DANGEROUS AIR BAG. I BELIEVE YOUR SYSTEM ONLY TRACKS CURRENT LOCATION AND DOES NOT TAKE INTO ACCOUNT THE CARS HISTORY. I AM IN A ZONE C BUT THE CAR HAS SIGNIFICANT TIME IN ZONE A. I AM REQUESTING THAT I BE GIVEN PRIORITY FOR THE REPLACEMENT AIR BAG. MY CAR SHOULD HAVE BEEN SERVICED WITH THE REST OF THE ZONE A CARS IN 2017. IT IS NOW EARLY 2019 WITH NO RESOLUTION IN SIGHT. MY LOCAL MD DEALER HAS GIVEN ME NO SATISFACTION ON THIS ISSUE AND APPEARS HELPLESS TO MAKE THINGS RIGHT.

01/17/2019
Components: AIR BAGS
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OAKLAND (2915 BROADWAY, OAKLAND, CA 94611, (510) 832-6030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/13/2019
Components: STRUCTURE
Incident Date: 11/29/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

DROVE UP TO DESTINATION PLACED THE CAR IN PARK AND TURNED OFF IGNITION WHEN I THEN REACHED FOR THE DOOR HANDLE AND WAS UNABLE TO OPEN THE DOOR. DRIVERS DOOR LATCH/ HANDLE BROKE AND UNABLE TO OPEN DOOR TO GET OUT OF CAR. I TOOK VEHICLE TO DEALERSHIP AND THEY STATED IT WAS NOT A RECALL AND NOT A SAFETY CONCERN AND I WOULD HAVE TO REPLACE THE DOOR WHICH THEY QUOTED ME $1000.00 (LABOR/DOOR). THIS IS A SAFETY CONCERN WHEN YOU CANNOT OPEN THE DOOR WITH WINDOW UP. DEALER STATED THE PART HAS 2 YEAR WARRANTY AND THERE WAS NO ASSURANCE THAT IT COULD HAPPEN AGAIN NOR IF THE OTHER DOORS LATCH/HANDLE WILL BREAK AS WELL.

01/11/2019
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

TAKATA RECALL - MERCEDES BENZ HAS NOT REPAIRED MY VEHICLE YET, STILL WAITING. RECALLED SINCE JANUARY 10,2016.

01/11/2019
Components: AIR BAGS
Incident Date: 03/31/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

TAKATA RECALL SAFETY RISK: YOUR PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. (TAKATA). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE AIRBAG TO EXPLODE DURING DEPLOYMENT AND COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. UNITL TODAY'S DATE THERE IS NO REMEDY FOR THIS AIRBAG PROBLEM OF MY VEHICLE FROM MERCEDEZ BENZ AND WOULD LIKE TO GET A REPLACEMENT OF THE CAR BOUGHT BACK.

01/09/2019
Components: AIR BAGS
Incident Date: 12/31/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TAKATA RECALL. I BOUGHT THIS VEHICLE FROM A DEALERSHIP IN DECEMBER 2017 NOT KNOWING IT IR HAD TAKATA AIRBAGS. I CONTACTED MY LOCAL MERCEDES DEALERSHIP WHEN I RECEIVED THE RECALL CARD IN THE MAIL. THEY CONTINUE TO SAY THEY DON'T HAVE THE PARTS IN STOCK TO FIX IT. THIS HAS NOW BEEN OVER A YEAR AND NOBODY WILL HELP ME.

01/02/2019
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

WE RECEIVED A RECALL NOTICE REGARDING THE PASSENGER-SIDE AIRBAG IN FEBRUARY, 2018. THE NOTICE STATED THAT A SUITABLE REPLACEMENT WOULD BE MADE AND WE WOULD BE NOTIFIED WHEN IT WAS AVAILABLE. IT'S BEEN ALMOST A YEAR NOW AND WE STILL HAVE NOT RECEIVED NOTIFICATION.

01/02/2019
Components: ENGINE
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

AS I WAS DRIVING TO COME TO A STOP AT A LIGHT, THE ENGINE LIGHT CAME ON AND THE ENGINE STOPPED IN THE MIDDLE OF ROAD. LUCKLY I WASN'T ON MAJOR HIGHWAY OR ELSE IT WOULD HAVE BEEN A MAJOR ACCIDENT. AFTER READING FARTHER REPORTS THIS INCIDENT HAS HAPPENED NUMEROUS OF TIME FOR THE SAME ISSUE AND AS WHAT HAPPENED TO ME. MERCEDES DID NOT DO ANY RECALLS OR PUT OUT ANY SAFETY NOTICES TO CUSTOMERS. THIS IS MAJOR SAFETY VIOLATION AND I FEEL THAT THEY DID NOT THINK ABOUT THE SAFETY OF THE CUSTOMERS. I CONTACTED THE MERCEDES HEADQUARTERS AND NOTIFIED THEM OF THIS ISSUE AND THEY HAD NO ANSWER FOR THIS PROBLEM. I FELT MY LIFE WAS IN JEOPARDY BECAUSE OF THE PROBLEM WITH THE MANUFACTURING OF THE MERCEDES ENGINES AS WELL AS THE OTHER CUSTOMERS THAT HAVE BROUGHT UP THIS COMPLAINT. THEY WOULD NOT FIX THE PROBLEM INSTEAD OFFERED A LOUSY INCENTIVE OF $1000 TOWARD NEW VEHICLE OR $500 TOWARD A CERTIFIED PREOWNED VEHICLE. THEN THEY ALSO CHARGED ME $800 TO DIAGNOSE THE PROBLEM. THEN TO TELL ME AFTER THAT THAT IT MIGHT NOT FIX THE PROBLEM AND RECOMMEND A NEW ENGINE. WHY SHOULD I PAY FOR A ENGINE THAT GOES OUT AT ONLY HAVING 110000 MILES ON IT. A TOP CLASS CAR DEALER AND THEIR ENGINES GO OUT AT 110000 MILES. TOTALLY UNACCEPTABLE.

12/18/2018
Components: AIR BAGS
Incident Date: 12/13/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/18/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TAKATA RECALL

12/18/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB5DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V043000 AND PARTS DISTRIBUTION DISCONNECT FOR 17V627000.

12/11/2018
Components: AIR BAGS
Incident Date: 01/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRIME MOTOR MERCEDES-BENZ (425 PROVIDENCE HWY, WESTWOOD, MA 02090, (781) 688-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

12/10/2018
Components: AIR BAGS
Incident Date: 12/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TAKATA RECALL: LOCAL MERCEDES DEALER IN NAPERVILLE IL IS UNABLE TO PROMPTLY REPLACE THE PROBLEMATIC AIR BAG, GIVING POSSIBLE REPLACEMENT DATE OF SOME TIME IN 2020! WE ARE CONCERNED THAT OUR FAMILY WILL BE IN POTENTIAL DANGER FOR ANOTHER 2 YEARS, WE CARRY A CHILD IN OUR CAR! PLEASE FORCE MERCEDES TO PROMPTLY REPLACE THE AIR BAG. THANKS.

12/10/2018
Components: AIR BAGS
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/06/2018
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V430000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JANUARY OF 2016. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 96200) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TT*JB

12/03/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). SMOTHERS EUROPEAN MERCEDES (707-542-4811, LOCATED AT 2880 TALMADGE DR, SANTA ROSA, 95407) STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD BEEN WAITING OVER A YEAR FOR THE PARTS. THE DEALER INDICATED THAT IT MAY BE ANOTHER SIX MONTHS BEFORE THE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

11/30/2018
Components: ENGINE
Incident Date: 09/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDG******
Summary

HAD TO REPLACE CAMSHAFT AND CAMSHAFT ADJUSTERS WHICH TOTALED $5,000 IN REPAIRS. TECHNICIAN SAYS THEY WAY IT WAS DESIGNED HAS CAUSED MANY PROBLEMS AND COMPLAINTS WHICH ARE LISTED ONLINE. PLEASE ALSO LET ME KNOW IF THERE IS A BETTER WAY TO GET AN UPDATE ON THIS ISSUE OTHER THAN WRITING A LETTER.

11/19/2018
Components: AIR BAGS
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DA******
Summary

MERCEDES-BENZ CONTACTED ME ABOUT THE RECALL TO FIX THE ISSUE BUT THE RECALL STATES 'RECALL INCOMPLETE REMEDY NOT YET AVAILABLE'. IF THIS IS THE CASE THEN WHY DID THEY CONTACT ME TO SUPPOSEDLY FIX THE ISSUE?

11/06/2018
Components: AIR BAGS
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

MERCEDES RECALL 17V627 WAS ISSUED SAYING "NO CONCERN UNLESS SRS LIGHT ILLUMINATES." MINE DID. I WENT TO ARROWHEAD MB IN PEORIA WHO WANTED TO CHARGE ME $175 TO DIAGNOSE AND $400 TO PULL THE BUMPER SAYING THEY WERE SURE THAT IT WASN'T THE RECALL CAUSING THE SRS LIGHT TO COME UP BUT NEEDED TO PULL THE BUMPER TO BE SURE. I HAD ANOTHER MECHANIC WITH A COMPUTER PLUG INTO THE MB AND COULD FIND NO OTHER CAUSE. I BELIEVE MB WAS TRYING TO ILLEGALLY RECOUP THEIR LABOR COST FOR FIXING A RECALL. I WOULD NOT ALLOW THEM TO CHARGE ME. MY HUSBAND WAS OUT OF STATE WORKING ON A TRIAL AND I WANTED FOR HIM TO COME HOME AND TEST HIS CAR WITH THE SAME RECALL HIS VIN IS [XXX] AND THE CAR REQUIRED REGULAR SERVICE AND MB TRIED TO UPCHARGE HIM $3500 FOR WORK THAT DIDN'T NEED TO BE DONE WE BELIEVE TO RECOUP THE LABOR IN FIXING A RECALL. WE LEASED THESE CARS AND THEN BOUGHT THEM OUTRIGHT FROM ARROWHEAD BOTH AT ONCE AND SERVICE HAS STEADILY DECLINED AND THE UNNECESSARY UPCHARGES BOTH AT ONCE, LEAD US TO BELIEVE THEY ARE TRYING TO RECOUP FOR FIXING A RECALL. MY BEST GUESS IS THE 400 WAS TAKEN IN MARCH OF 2018. I CANNOT FIND THE DATE IN MY EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/06/2018
Components: AIR BAGS
Incident Date: 10/25/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

MERCEDES RECALL 17V627 MY WIFE HAS A MATCHING C250 AND FILLED WITH YOU MENTIONING MY VIN AS WELL. YOU CAN FIND HER INFORMATION UNDER YOUR COMPLAINT 11149647. WHEN I RETURNED HOME FROM OUT OF STATE WORK, SHE TOLD ME THE STORY OF HER ATTEMPT TO HAVE THE RECALL REPAIRED THE CRITERIA OF "CONCERN" WAS HAVING THE SRS LIGHT COME ON WHICH IT DID IN HER CAR. WHEN SHE GOT TO ARROWHEAD MB IN PEORIA, THEY WANTED A $175 DX FEE PLUS $400 TO PULL HER BUMPER TO POKE AROUND TO SEE IF A LOOSE PLUG WERE THE PROBLEM, AND SHE REFUSED TO PAY IT BELIEVING THEY WERE SIMPLY TRYING TO RECOUP LABOR COSTS OF FIXING A FEDERALLY MANDATED RECALL. WE DECIDED TO USE MY CAR'S ROUTINE SERVICE AS A TEST AS IT IS ALSO UNDER RECALL. NOT ONLY DID THEY WANT THE MAINTENANCE FEE, BUT ANOTHER $3500 FOR WORK THAT I DID NOT ACCEPT. I WENT TO ANOTHER MECHANIC WHO SAID THE WORK ABSOLUTELY DID NOT NEED TO BE DONE AT THAT TIME AND WE BOTH NOW BELIEVE THAT ARROWHEAD IS FALSELY INFLATING OR DIRECTING CUSTOMERS IN AN ATTEMPT TO RECOUP LABOR COSTS OF FIXING A RECALL. MY RECALL WAS REPAIRED. THIS IS NOW TWO TIMES AND I GUARANTEE WE WILL NOT BE BACK WITH MERCEDES IN THE FUTURE, BUT THIS IS A CRIME AND WE WANT IT INVESTIGATED SO NO OTHER OWNER FALLS FOR THIS BAIT AND SWITCH.

11/02/2018
Components: AIR BAGS
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DA******
Summary

I HAVE A PENDING RECALL AND CONTACT THE MERCEDES BENZ BUT THEY SAID THIS RECALL WILL NOT BE FIXED UNTIL SEPTEMBER OF 2019. EVEN THEY SAY IS SAFE TO CONTINUE TO DRIVE THIS CAR, I WOULD LIKE TO TRADE-IN, BUT BECAUSE I HAVE THIS RECALL OPEN, I AM HAVING MY CAR DEPRECIATED BY AT LEAST $2,000. I WOULD LIKE TO HAVE THIS RECALL COMPLETED ASAP OR HAVE SOME COMPENSATION BY MERCEDES BENZ DUE TO THE FACT THAT I DON'T FEEL SAFE TO KEEP DRIVING THE CAR AS IS.

10/31/2018
Components: ENGINE
Incident Date: 09/22/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE LIGHT SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CAMSHAFT ADJUSTING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

10/29/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828)-667-5213) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/26/2018
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

TAKATA RECALL. THERE IS A RECALL ON MY VEHICLE FROM JAN 2016 WITH POSSIBLE SERIOUSLY INJURY OR DEATH WITH NO REMEDY TO THIS DAY. PLEASE ASSIST THANK YOU

10/20/2018
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

THE INSIDE DRIVER'S DOOR HANDLE TO OPEN THE CAR BROKE. IT DOESN'T OPEN AND THOUGHT WAS EASY TO FIX. TOOK IT TO THE DEALER AND TOLD ME IT COST A $1,000.00 BECAUSE NEED A NEW PANEL. UNACCEPTABLE. LOOKING IN INTERNET, FIGURE OUT THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. THERE'S A LOT OF CARS IN U.S. THIS REPRESENT A SERIOUS LIFE THREATENING BECAUSE IN CASE OF ACCIDENT INVOLVING FIRE YOU CAN'T OPEN THE DRIVER'S DOOR FROM THE INSIDE AND HAVE TO OPEN THE ELECTRIC WINDOW TO USE THE OUTSIDE HANDLE (YES, IT OPEN FROM THE OUTSIDE!) IF THE CAR IS WITHOUT POWER IN AN ACCIDENT, YOU CAN LOOSE YOUR LIFE IF FIRE IS INVOLVE. YOU SIMPLY ARE TRAPPED AND THE ONLY OPTION IS BREAKING THE WINDOW. I WROTE TO DAIMLER, MB U.S.A. AND GARAJE ISLA VERDE (OFFICIAL DEALER IN PUERTO RICO), AND IT JUST COST $1,000.00. MB U.S.A. REFERRED THE CASE TO GARAJE ISLA VERDE BUT THEY THREAT ME LIKE...NOTHING EVER HAPPENED. OK, I TOOK THE CAR AND START SEARCHING IN INTERNET. SURPRISINGLY, MANY PEOPLE HAVE THE SAME PROBLEM! THEN I THOUGHT TO WRITE BECAUSE THIS IS NOT SIMPLY A MATTER OF MONEY, ALSO IS A MATTER OF THREATENING. THIS IS MY WIFE'S CAR. WE TOOK THE CAR THERE FOR LOOKING FOR THE COST OF FIXING THAT, PRICE OF FIXING A CRASH AT BACK BUMPER AND FOR GENERAL INSPECTIONS. WE LEFT THE CAR SEPTEMBER 11. WE CALLED AFTER 2 WEEKS. I PICKED THE CAR OCTOBER 19. THE SAFETY MATTER CONCERNS TO YOU, NOT WITH MY CAR, BUT WITH ALL THE CARS IN THE NATION. MAKE AN INVESTIGATION ABOUT THAT AND DECIDE IF IT PROCEED. MY BEST REGARDS AND THANKS. [XXX] RETIRED CUSTOMER SERVICE MANAGER I DON'T KNOW IF YOU HAVE A SIMILAR COMPLAINT. I JUST DID MY PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/05/2018
Components: ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 01/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HBXDF******
Summary

I WAS EXPERIENCING AN ENGINE STALL WHEN STARTING MY VEHICLE AND A RATTLING LIKE NOISE COMING FROM THE ENGINE AS WELL IN EARLY JANUARY 2018. MY ENGINE LIGHT SENSOR CAME ON ABOUT 2 DAYS LATER. I TOOK MY CAR TO MB LONG BEACH AND WAS ADVISED THAT I NEEDED TO HAVE THE CAMSHAFT ADJUSTED WHICH WOULD COST ME APPROXIMATELY $4K+. IT WAS FURTHER EXPLAINED THAT THIS ISSUE WAS DUE TO A CRACK IN THE SHAFT AND THE OIL IS NOT BEING PROPERLY DISPERSED. AFTER FURTHER INVESTIGATION ON MY OWN BEHALF, THIS IS AN ENGINE MANUFACTURER DEFECT AND THERE ARE SEVERAL CONSUMER COMPLAINTS REGARDING THIS SAME ISSUE. AFTER CALLING MB USA SEVERAL TIMES, I FINALLY RECEIVED A CALL BACK STATING, I COULD RECEIVE A "1-TIME, 10% OFF THE TOTAL COST OF THE REPAIR. IF THIS WAS A CONSUMER RELATED VEHICLE REPAIR NEGLIGENCE THEN THE CONSUMER COVERING THE EXPENSE WOULD BE THE RIGHT THING TO DO, BUT WHEN THIS IS A DEFECT FROM THE MANUFACTURER AND MB IS AWARE OF IT THEN THIS EXPENSE SHOULD BE ONE THAT SHOULD COVER.

10/03/2018
Components: AIR BAGS
Incident Date: 10/03/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

TAKATA RECALL FROM YOUR WEBSITE: JAN 10,2016 MANUFACTURER RECALL NUMBER 2018030004 NHTSA RECALL NUMBER 18V043 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE ALMOST 3 YEARS AND THEY HAVE NO REMEDY. THIS IS A DANGEROUS SITUATION THAT SHOULD HAVE BEEN RESOLVED BY NOW.

10/02/2018
Components: AIR BAGS
Incident Date: 10/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (W SIMONSON MERCEDES-BENZ, 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, 855-677-2690) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/30/2018
Components: AIR BAGS
Incident Date: 10/30/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

I HAVE INSISTED ON SEVERAL OCCASIONS THAT MERCEDES DEALERSHIP AT OXNARD, CA TO FIX THE RECALL OF THE AIRBAG. FOR THE YEAR AND A HALF 2016-TO 2018, IT HAS NOT BEEN REPAIRED DUE TO " LACK OF REMEDY" TO HAVE PARTS/FIX THE RECALL. I AM COPYING THIS MESSAGE TO MY ATTORNEYS. IN THE CASE OF A FATAL COLLISION AND AIRBAG NOT DEPLOYED PROPERLY TO SAVE MY LIFE, I AM EMPOWERING MY DAUGHTER AS MY ONLY HEIR TO ENVOKE THE MOTHER OF THE LAWSUITS. I WILL INSTRUCT TO INVOKE STATUTORY SANCTIONS AGAINST EVERY GOVERNMENT ENTITY THAT PASSIVELY /NEGLIGENTLY ALLOWED THE MALFUNCTIONED EQUIPMENT RELEASED ON THE ROADS. THAT WILL BE A NEGLIGENCE PER SE FOR THE STARTERS. IF THE TAKATA AIRBAG MANUFACTURER ALREADY BANKRUPT, THE MERCEDES WILL BEAR FULL RESPONSIBILITY. GOD HELP YOU.

09/29/2018
Components: AIR BAGS
Incident Date: 12/13/2016
Crash: No
Fire: No
Vehicle Identification Number: WP0CA29953S******
Summary

I HAVE INSISTED ON SEVERAL OCCASIONS THAT MERCEDES DEALERSHIP AT OXNARD, CA TO FIX THE RECALL OF THE AIRBAG. FOR THE YEAR AND A HALF 2016-TO 2018, IT HAS NOT BEEN REPAIRED DUE TO " INABILITY" TO HAVE PARTS/FIX THE RECALL. I AM COPYING THIS MESSAGE TO MY ATTORNEYS. IN THE CASE OF A FATAL COLLISION AND AIRBAG NOT DEPLOYED PROPERLY TO SAVE MY LIFE, I AM EMPOWERING MY DAUGHTER AS MY ONLY HEIR TO ENVOKE THE MOTHER OF THE LAWSUITS. I WILL INSTRUCT TO INVOKE STATUTORY SANCTIONS AGAINST EVERY GOVERNMENT ENTITY THAT PASSIVELY ALLOWED THE MALFUNCTIONED EQUIPMENT RELEASED ON THE ROADS. THAT WILL BE A NEGLIGENCE PER SE FOR THE STARTERS. IF THE TAKATA AIRBAG MANUFACTURER ALREADY BANKRUPT, THE MERCEDES WILL BEAR FULL RESPONSIBILITY. GOD HELP YOU.

09/22/2018
Components: ENGINE
Incident Date: 08/15/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

85000 MILES, REGULAR OIL CHANGES AND MAINTENANCE, DID NOT DRIVE FOR 8 MONTHS, AFTER 1 MONTH OF DRIVING, ENGINE WOULD NOT START AT TIMES AND SOUNDED STRANGE WHEN CRANKING ENGINE WOULD EVENTUALLY START AND RUN O.K., TOOK VEHICLE TO DEALERSHIP AFTER 2ND OCCURENCE, ACCELERATION HAS ALWAYS LAGGED SINCE PURCHASED-TURBO LAG ??? DEALERSHIP SAID PROBLEM WAS INTERNAL WITH CAM TENSIONER POSSIBLY

09/21/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/22/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

DOOR PANEL: MY DRIVERS SIDE INTERIOR DOOR HANDLE WILL NOT OPEN THE DOOR. THE MECHANISM BEHIND THE DOOR HAS BROKEN. MY MECHANIC STATED THE ENTIRE DOOR PANEL REQUIRES REPLACEMENT. I SPOKE WITH MERCEDES AND THEY WILL NOT COVER THE COST AND THIS IS A TREMENDOUS SAFETY CONCERN. I SEE THROUGH MY SEARCHES THIS IS KNOWN PROBLEM WITH THIS VEHICLE AND I WOULD LIKE TO KNOW WHY MERCEDES BENZ CORPORATION IS NOT STANDING BEHIND THIS DESIGN FLAW. I BET IF PEOPLE WERE DYING OR DIED FROM THIS SAFETY FLAW IT WOULD BE HANDLED IMMEDIATELY WITH SETTLEMENTS OUTSIDE THE COURTS AND AWAY FROM THE PUBLIC EYE. WHERE IS THE ACCOUNTABILITY FOR THERE PRODUCT?

09/13/2018
Components: AIR BAGS
Incident Date: 02/23/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOKEY MERCEDES-BENZ (19820 US HWY 19 N, CLEARWATER, FL 33764, (727) 362-6657) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

09/11/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BLVD, PEMBROKE PINES, FLORIDA 33027, (954) 644-5035) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER FURTHER STATED THAT THE PARTS WOULD BECOME AVAILABLE IN MARCH OF 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/23/2018
Components: AIR BAGS
Incident Date: 12/07/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677, (949) 416-2438) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/22/2018
Components: AIR BAGS
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S FEDERAL HWY, FORT LAUDERDALE, FL 33316) STATED THAT THE PARTS WERE NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000.

08/20/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES BENZ SANTA BARBARA DEALER (805-563-4281, 402 S HOPE AVE STE D, SANTA BARBARA, CA 93105) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). FE

08/17/2018
Components: AIR BAGS
Incident Date: 06/02/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB8DF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ORLANDO (810 N ORLANDO AVE, MAITLAND, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED BY THE MANUFACTURER'S REPRESENTATIVE THAT NHTSA DISTRIBUTES THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 07/31/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

MY MERCEDES BENZ C-300 4MATIC GOT RAIN WATER ON THE INSIDE OF THE CAR AND DAMAGED THE ELECTRICAL. THE CAR WAS PARKED ON THE STREET AND ALL THE WINDOWS WAS UP. THE DRIVERS AND PASSENGER SIDE OF THE CAR IN THE FRONT UNDER THE DASHBOARD WAS SOAKING WET FROM RAIN WATER. I DO NOT KNOW HOW THE WATER GOT INSIDE OF THE CAR. I WAS DRIVING IT AFTER A RAIN STORM AND ALL THE DASH LIGHTS CAME ON ALL THE NEEDLE HANDS WENT DOWN TO ZERO, IT WAS LIKE THE CAR WAS TRYING TO RESTARTING ITSELF WHILE I WAS DRIVING. THE CAR IS NOW AT MERCEDES BENZ NOVI MICHIGAN NOW. I STILL OWE MONEY ON THIS CAR I AM SO DISAPPOINTED WITH MERCEDES BENZ. I READ SOMEWHERE ABOUT A CLASS ACTION LAWSUIT REGARDING WATER COMING INSIDE OF THE MERCEDES.

08/10/2018
Components: STEERING,AIR BAGS
Incident Date: 08/08/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDG******
Summary

I WENT TO AN AUTHORIZED MB DEALER AND THEY DID THE RECALL FOR THE STEERING COLUMN BUT NOT FOR THE AIR BAGS. I ALSO BELIEVE A RECALL SHOULD BE MADE DUE TO THE FACT THAT OIL HAS SIPHONED ITS WAY UP THE CAM MAGNETS AND SOLENOIDS THRU THE ENGINE WIRING HARNESS TO THE MAIN FUEL COMPUTER AND HAS CAUSED THE ENGINE TO BE OUT OF TIMING. ACCORDING TO YOUR AUTHORIZED DEALERSHIP'S TECH THIS COULD CAUSE THE ENGINE TO SEIZE. ACCORDING TO RESEARCH THIS IS A KNOWN DEFECT WITH RECALLS FOR OTHER ENGINES BUT IS STILL HAPPENING ON NUMEROUS MERCEDES BENZ VEHICLES.

08/06/2018
Components: AIR BAGS
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER (MERCEDES-BENZ OF FAIRFIELD, 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, 707-430-0101) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED REPAIR NEW 2 FRONT RECALL DONE 8/8/2018 TIRES INSTALLED 9/14/18. UPDATED 10/22/18*JB

07/31/2018
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
Incident Date: 07/25/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

I HAVE A HUM DEVICE ON MY VEHICLE AND IT SHOWS THAT I HAVE A CODE P0002 FUEL VOLUME REGULATOR CONTROL CIRCUIT RANGE PERFORMANCE. MY MERCEDES BENZ C CLASS 250 HAS ONLY 44614 MILES, WHEN I BOUGHT IT HAD 36.+ MILES, IF IT WASN'T FOR THE DIVORCE THAT I HAVE ON THE VEHICLE I PROBABLY WON'T KNOW UNTIL THE CAR BRAKE DOWN. WHEN I'M DRIVING THE CAR SEEMS TO LOOSE POWER THEN IT ACCELERATES LIKE IT HIT TURBO POWER. MY MECHANIC ADVISE ME TO GET IN TOUCH WITH YOU AND SEE IF YOU CAN ADVISE ME ON WHAT TO DO WITH IT, BECAUSE IT SHOULDN'T BE HAPPENING. THANK AN ADVANCE FOR YOUR ASSISTANCE. MY EMAIL ADDRESS IS [XXX], MY PHONE NUMBER IS [XXX]. AGAIN THANKS FOR YOUR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

07/18/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF SAN DIEGO DEALER AT 858-569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

07/17/2018
Components: AIR BAGS
Incident Date: 07/17/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DF******
Summary

TAKATA RECALL SEE ATTACHED DOCUMENT: TAKATA - NOTE TO LOCAL DEALERSHIP

07/13/2018
Components: AIR BAGS
Incident Date: 12/05/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALERS (MERCEDES-BENZ OF GREENWICH, 261 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 295-3125 AND MERCEDES-BENZ OF FAIRFIELD, 165 COMMERCE DR., FAIRFIELD, CT 06825, (203) 583-4467) WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED CONCERNING BOTH RECALL REPAIRS AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

07/10/2018
Components: AIR BAGS
Incident Date: 07/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MBUSA CUSTOMER SERVICE HOTLINE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE LOCAL DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/09/2018
Components: AIR BAGS
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (AUTONATION FORD MARGATE, 5401 E COPANS RD, MARGATE, FL 33063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).

07/01/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TAKATA RECALL - REPLACEMENT OF THE PASSENGER AIRBAG HAS NOT BEEN TIMELY CREATING A SAFETY HAZARD TO DRIVER AND PASSENGER.

06/27/2018
Components: STRUCTURE
Incident Date: 11/07/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

THE DRIVER DOOR HANDLE IS BROKEN, AND WE HAD THE PART ON ORDER SINCE 11/7/2017 YEAR, WE CAN NOT GET OUT OF THE CAR, ONLY WHEN WE ROLL DOWN THE WINDOW. IF THERE IS AN ACCIDENT THERE IS NO WAY OF ESCAPING.

06/27/2018
Components: AIR BAGS,ELECTRICAL SYSTEM
Incident Date: 06/27/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DEPRESSING THE HORN, IT FAILED TO OPERATE AND THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305, (800) 399-3804). THE CONTACT WAS INFORMED THAT DEALERS WERE ADVISED NOT TO SERVICE VEHICLES WITH A TAKATA AIR BAG RECALL FOR WHICH THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

06/26/2018
Components: STEERING,AIR BAGS
Incident Date: 06/26/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.

06/20/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (TOM MASANO MERCEDES-BENZ IN READING, PA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

06/18/2018
Components: AIR BAGS
Incident Date: 06/18/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

TAKATA RECALL: I WAS INFORMED ABOUT THIS RECALL REGARDING PASSENGER SIDE AIR BAG LAST FALL 2017. AS OF TODAY 6/18/18 NO REPAIR HAS BEEN MADE. I FEEL VERY ENDANGERED WHILE DRIVING IN MY CAR. IT ALSO RENDERS MY VEHICLE NON-SALEABLE. PLEASE LET ME KNOW WHEN I CAN EXPECT TO HAVE THIS DEFECT REMEDIED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

06/15/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/14/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB4DG******
Summary

GAS STATION NOZZLES REPEATEDLY GET STUCK IN CAR GAS TANK WHEN REFUELING. THE GAS STATION NOZZLE DO NOT CONTAIN THE SPRING AROUND THE NOZZLE, THEY ARE SMOOTH WITH NOTHING ON THE NOZZLE THAT COULD CATCH ON THE CAR. IT HAPPENS AT ALL GAS STATIONS FROM 76 TO COSTCO GAS. IT TAKES 5-10 MINUTES TO REMOVE IT WITH VARYING FORCE AND VARYING ANGLES. NOZZLE WILL SPIN AROUND FREELY BUT WILL NOT RELEASE . LATEST INCIDENT REQUIRED EXTREME FORCE 200LB MAN PULLING WITH ALL BODY WEIGHT. THIS ACTION CAUSED THE INTERNAL ROLLED METAL THAT HOLDS GAS CAB IN TO BEND UP AND OUT WHICH THEN PREVENTED THE GAS CAP FROM BEING SCREWED BACK ON. IT IS UNEXPLAINED HOW THE ROLLED METAL WAS ABLE TO LATCH TO THE GAS STATION NOZZLE AND THEN BEND UP AND OUT (SEE PICTURE) WHEN AGAIN THE GAS STATION NOZZLE IS SMOOTH. WHEN PLACING GAS STATION NOZZLE INTO THE CAR IT SLIDES IN VERY SMOOTHLY WITH NO HINT IT WILL NOT COME OUT. THERE IS A PLASTIC PIECE IN THE CAR WHERE THE NOZZLE SLIPS IN BETWEEN (SEE PICTURE). THIS APPEARS TO BE PREVENTING THE GAS STATION NOZZLE FROM BEING REMOVED BUT IT DOES NOT EXPLAIN THE DAMAGE CAUSED WHEN REMOVING GAS STATION NOZZLE. A HAMMER WAS USED (NOT SAFE WITH CHANCE OF SPARK BUT ONLY WAY TO BEND IT, PLIERS WILL NOT WORK) TO BEND BACK THE METAL (SEE PICTURE) SO THAT GAS CAP WOULD SEAT PROPERLY. IT IS UNCLEAR AT THIS MOMENT IF THE CAR CAN BE REFUELED OR IF DAMAGE NEEDS TO BE REPAIRED. GAS STATION ATTENDANT SAID "I SEE MANY MERCEDES HAVE THIS PROBLEM". THE PROBLEM APPEARS TO ONLY HAPPEN IN CALIFORNIA. TRAVELING ACROSS COUNTRY FROM WASHINGTON DC TO CALIFORNIA, NOT ONE TIME DID THE NOZZLE GET STUCK IN THE CAR. IT HAS BEEN SOMETHING I HAVE PREVIOUSLY JUST DEALT WITH KNOWING EACH TIME I CAN GET IT OUT BUT TAKES 2-3 MINUTES. NOTE, I DRIVE 3-5K MILES A YEAR.

06/11/2018
Components: AIR BAGS
Incident Date: 06/11/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HB3DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V6270000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE VIN TOOL INDICATED THAT THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

06/11/2018
Components: AIR BAGS
Incident Date: 06/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HB3DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/07/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

MERCEDES BENZ C250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE MUST BE REPAIRED BEFORE IT CAN BE LEGALLY TRANSPORTED TO THE CONSUMER'S HOME IN CANADA. *JS

06/07/2018
Components: AIR BAGS
Incident Date: 06/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUTOBAHN MOTORS, 1-800-585-5661) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA DETERMINED WHICH STATES RECEIVED THE AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/07/2018
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DA******
Summary

TAKARA RECALL I GOT A LETTER IN THE MAIL IN NOVEMBER SAYING MY AIRBAG IS DEFECTIVE.ONLY A MONTH LATER I RECIEVED ANOTHER LETTER SAYING THE PARTS WONT NE AVAILABLE UNTIL LATE 2019. I HAVE NOT BEEN DRIVING MY CAR BECAUSE OF THIS REASON. IT IS NOT WORTH RISKING MY FAMILIES LIVES. YET I HAVE STILL BEEN PAYING MY LOAN OFF EVERY MONTH. THIS HAS BEEN EXTREMELY DISAPPOINTING AND I WOULD LIKE SOMETHING TO BE DONE. PLEASE HELP! THANKS,

06/01/2018
Components: AIR BAGS
Incident Date: 06/01/2018
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C180. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 888-479-0451) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER AND THE CONTACT CALLED THE DEALER AND CONFIRMED THE INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

05/30/2018
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/29/2018
Components: AIR BAGS
Incident Date: 01/10/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

TAKATA RECALL MY CAR HAS 2 ON-GOING RECALLS AND THE OLDEST ONE WAS BACK ON JANUARY 10, 2016, IT HAS BEEN OVER 2 YEARS AND THE REMEDIES ARE STILL NOT AVAILABLE ACCORDING TO MERCEDES DEALERSHIP. I'M PRETTY CONCERNED ABOUT THE PROBLEMS NOT FIXED IN TIME BECAUSE THEY COULD CAUSE SERIOUS INJURIES TO ME AND MY FAMILY. I HOPE TO GET THE RECALLS FIXED AS SOON AS POSSIBLE.

05/28/2018
Components: VISIBILITY/WIPER
Incident Date: 05/25/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

SUNROOF EXPLODES AND SHATTERS FOR NO APPARENT REASON WHILE DRIVING STRAIGHT ON THE HIGHWAY. TAKATA RECALL AS WELL.

05/22/2018
Components: ENGINE
Incident Date: 04/05/2018
Crash: No
Fire: Yes
Vehicle Identification Number: WDDGF4HB7ER******
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ C250. WHILE DRIVING 30 MPH, A FOUL ODOR ENTERED THE CABIN OF THE VEHICLE AND SMOKE WAS SEEN. THE CONTACT EXITED THE VEHICLE AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUFFERED SMOKE INHALATION THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN MERCEDES-BENZ DEALER IN PALM BEACH, FLORIDA AND DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,200.

05/21/2018
Components: AIR BAGS
Incident Date: 10/30/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATING AND FLASHING, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITH IN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF BIRMINGHAM, 1800 MONTGOMERY HIGHWAY SOUTH, HOOVER, ALABAMA 35244) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.

05/21/2018
Components: STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

THERE HAS BEEN NO REPAIRS FOR THIS RECALL THAT IS A LIFE THREATENING SAFETY HAZARD . I HAVE CONTACTED THE MANUFACTURE AND THEY HAVE STATED THEY DO NOT HAVE THE PARTS TO FIX THIS. I HAVE MY FAMILY THAT RIDES IN THIS CAR EVERYDAY. THIS NEEDS TO BE FIXED OR BUY BACK THE CAR FROM ME.

05/21/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DF******
Summary

2013 MERCEDES BENZ 250E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

05/21/2018
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. HOEHN MOTORS IN CARLSBAD, CALIFORNIA WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/18/2018
Components: AIR BAGS,ELECTRICAL SYSTEM
Incident Date: 05/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA AT (405) 236-1224 (LOCATED AT 14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

05/15/2018
Components: STRUCTURE
Incident Date: 05/13/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

ON MAY 13, 2018, MY DRIVER'S SIDE DOOR HANDLE WOULD NOT OPEN. I HAD BEEN DRIVING AND WENT TO EXIT THE VEHICLE AND COULD NOT GET OUT. I PANICKED THAT I COULD NOT EXIT. I HAD TO START THE CAR TO ROLL DOWN THE WINDOW AND TO OPEN DRIVERS DOOR FROM OUTSIDE. I TOOK IT IN FOR SERVICE REPAIR AND NOTIFIED THE PLASTIC HANDLE BROKE AWAY INSIDE THE DOOR PANEL. TOLD IT WOULD BE 6-12 MONTHS OR LONGER WAIT TIME TO RECEIVE REPLACEMENT DOOR PANEL. MERCEDES BENZ DOES NOT JUST SELL A HANDLE REPLACEMENT AND HAVE TO PURCHASE THE WHOLE INTERIOR DOOR TRIM.

05/14/2018
Components: AIR BAGS
Incident Date: 02/15/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V04300 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICES IN FEBRUARY OF 2018. THE DEALER (MERCEDES-BENZ OF SILVER SPRING, 3301 BRIGGS CHANEY ROAD, SILVER SPRING, MD 20904) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THERE WAS NO SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/14/2018
Components: AIR BAGS
Incident Date: 06/01/2016
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (BEORNE MERCEDES-BENZ IN BEORNE, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

05/13/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

PROBLEM: I'M UNABLE TO OPEN MY DRIVER DOOR FROM THE INSIDE. I HAVE TO ROLL DOWN MY WINDOW TO OPEN MY DRIVER DOOR. HOW DID THIS HAPPEN? I OPENED MY CAR DOOR. WHEN I GOT BACK ON THE INSIDE DOOR HANDLE WAS LOOSE. CONTACT WITH DEALER: I WENT TO THE DEALER TO RECTIFY PROBLEM. THEY TOLD ME I HAD TO REPLACE MY INTERIOR DOOR PANEL - WHICH I HAVE NO ISSUE WITH. HOWEVER, THE SERVICE ADVISOR TOLD ME THAT LOCATION DID NOT HAVE THE PANEL I NEEDED AND MERCEDES WAS NO LONGER MAKING THE PART FOR THIS 2013 VEHICLE. HE TOLD ME THEIR WERE ONLY 3 INTERIOR PANELS IN CALIFORNIA. 1 IN SAN DIEGO AND 2 IN SACRAMENTO. I CALLED BOTH LOCATIONS. ALL WERE ON HOLD FOR OTHER CUSTOMERS. I BOUGHT THIS CAR IN 2013. BRAND NEW. I NOW HAVE 138,000 MILES ON IT - THAT I ALONE PUT ON THE VEHICLE. I DO NOT FEEL SAFE DRIVING A VEHICLE WHERE I CAN I OPEN THE DRIVER DOOR FROM THE INSIDE. IN ADDITION, TO BE INFORMED THAT MERCEDES IS NO LONGER MAKING A PART FOR A 2013 VEHICLE IS UNACCEPTABLE. WHEN PEOPLE GET IN ACCIDENTS, HOW IS THE PANEL REPLACED. I WENT ONLINE AND SAW SIMILAR COMPLAINTS ABOUT THIS ISSUE. I DON'T HAVE A PROBLEM PAYING FOR AN INTERIOR DOOR PANEL. I JUST WANT TO BE ABLE TO FEEL SAFE AND HAVE THE ABILITY TO OPEN MY DRIVER DOOR FROM THE INSIDEZ

05/11/2018
Components: AIR BAGS
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JANUARY OF 2017. THE CONTACT CALLED MERCEDES-BENZ OF DELRAY IN DELRAY BEACH, FL 33444 (PHONE: (561) 291-6095) NUMEROUS TIMES REQUESTING INFORMATION ON PART AVAILABILITY. THE DEALER INFORMED THE CONTACT THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

05/10/2018
Components: AIR BAGS
Incident Date: 11/20/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF TYSONS CORNER, VIENNA, VIRGINIA, 703-443-8200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/07/2018
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

"TAKATA RECALL". I RECEIVED A "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDES-BENZ USA, DATED NOVEMBER 2017 STATING THAT MY 2013 MERCEDEZ-BENZ C250 WAS BEING RECALLED DUE TO DEFECTIVE "TAKATA AIR BAGS". I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD THAT THEY WOULD CONTACT ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I RECEIVED A SECOND "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDEZ-BENZ USA (DATED FEBRUARY 2018) STATING THAT I SHOULD CONTACT MY LOCAL MERCEDEZ-BENZ DEALERSHIP IMMEDIATELY TO HAVE THE "TAKATA AIRBAGS REPLACED. I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD ME THAT THE REPLACEMENT PARTS WERE STILL NOT AVAILABLE AND THEY WILL CALL ME WHEN THEY ARE AVAILABLE. TODAY (07MAY2018) I RECEIVED A LETTER FROM MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) TELLING ME THAT MY 2013 MERCEDEZ-BENZ C250 HAS A "SAFETY RECALL ISSUE" DUE TO DEFECTIVE TAKATA AIRBAGS AND I SHOULD CONTACT THE SERVICE DEPARTMENT AT (855) 456-8774. I CONTACTED THE SERVICE DEPARTMENT OF MERCEDEZ OF ORLANDO AND THEY TOLD ME THAT THEY DON'T HAVE THE REPLACEMENT PARTS AND THEY WILL CONTACT ME AS SOON AS THEY HAVE THE PARTS. CONCLUSION: IT HAS BEEN 18 MONTHS SINCE I RECEIVED THE FIRST "SAFTY RECALL NOTICE" FROM MERCEDEZ-BENZ USA AND I STILL HAVEN'T HAD MY "RECALL ISSUES" FIXED. THIS IS TOTALLT UNACCEPTABLE. I AM DRIVING AN "UNSAFE" VEHICLE AND IS UNDER A "MANDATORY RECALL" AND MY LOCAL MERCEDEZ-BENZ DEARLER (MERCEDEZ OF ORLANDO) IS JERKING ME AROUND AND REFUSING TO FIX MY VEHICLE. IF I GET HURT OR INJURED IN A CAR ACCIDENT DUE TO THESE "SAFETY RECALL ISSUES" WHO IS LIABLE?

05/01/2018
Components: ENGINE
Incident Date: 04/09/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB6DG******
Summary

MY CAR HAS 47K MILEAGE AND THE CHECK ENGINE LIGHT WAS ON A FEW WEEKS AGO. THE ERROR CODE WAS P0340 CAMSHAFT POSITION SENSOR CIRCUIT MALFUNCTION. THE MERCEDES BENZ DEALER TECHNICIANS CHECKED THE CHECK AND FOUND THAT THE ISSUE WAS CAUSED BY TIMING CHAIN AND THEY HAD TO REPLACE IT. I DID RESEARCH ONLINE AND FOUND LOTS OF MB C250 2012 AND 2013 CARS WITH SIMILAR MILEAGE (40K TO 60K) HAD EXACT SAME ISSUE AS MINE. IT CAN CAUSE CRANKY START, FAILURE TO ACCELERATE WHILE DRIVING AND LOSING POWER. IT CAN BE EXTREMELY DANGEROUS WHEN CAR WITH THIS ISSUE ON THE ROAD, ESPECIALLY ON HIGHWAYS.

05/01/2018
Components: AIR BAGS
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB2DG******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED HOEHN MOTORS AT 760-438-4454 (5475 CAR COUNTRY DR., CARLSBAD, CA 92008) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/30/2018
Components: AIR BAGS
Incident Date: 02/12/2018
Crash: No
Fire: No
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF EL DORADO HILLS, 1000 MERCEDES LN, EL DORADO HILLS, CA) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

04/27/2018
Components: STEERING,AIR BAGS
Incident Date: 04/23/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

TAKATA INFLATORS (PASSENGER SIDE) GROUNDING CABLES IN STEERING WHEEL

04/23/2018
Components: AIR BAGS
Incident Date: 10/26/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB3DF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT (210) 920-3235 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

04/20/2018
Components: AIR BAGS
Incident Date: 04/04/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HBXDF******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT (520) 886-1311 (6350 E GRANT RD, TUCSON, AZ 85715) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

04/18/2018
Components: SERVICE BRAKES
Incident Date: 04/18/2018
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB025******
Summary

TURNING INTO A PARKING SPACE TODAY, MY CAR BRAKES FAILED. I COULD NOT STOP MY VEHICLE EVEN WHEN I PRESSED DOWN COMPLETELY ON THE PEDAL. I ENDED UP JUMPING THE PARKING SPACE "CURB/STOPPER" AND HIT A LIGHT POST. I HAVE NEVER EXPERIENCED THIS PRIOR BUT IT WAS EXTREMELY FRIGHTENING. I HAVE HAD OTHER ISSUES WITH THE CAR - THE RADIO WHERE WORKS INTERMITTENTLY AND THE VOLUME SPORADICALLY INCREASES AND DECREASES WITH NO RESOLUTION EVEN AFTER DIAGNOSTICS AND SOFTWARE UPDATES PER THE DEALER. THIS, HOWEVER, WAS AN ISSUE THAT COULD HAVE HAD WORSE CONSEQUENCES. AFTER THE COSMETIC DAMAGE IS FIXED, I PLAN TO HAVE MERCEDES RUN DIAGNOSTICS ON THE BRAKE SYSTEM.

04/17/2018
Components: TIRES
Incident Date: 04/10/2018
Crash: No
Fire: No
Summary

FEDERAL TIRES FELL APART WHILE DRIVING

04/17/2018
Components: AIR BAGS
Incident Date: 04/17/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

TAKATA RECALL - THE PASSENGER AND DRIVER AIRBAGS HAVE BEEN RECALLED ON JAN 2016 AND OCT 2017 AND TO DATE NO REMEDY HAS TAKEN PLACE.

04/17/2018
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF7HB3DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES IMPORTS, 7300 W SAHARA AVE, LAS VEGAS, NV) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO BEING ON BACKORDER FOR THE NEXT YEAR AND A HALF. THE CONTACT WAS ALSO INFORMED THAT THE MANUFACTURER OVEREXAGGERATED THE RECALL AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 25,000. PARTS DISTRIBUTION DISCONNECT.

04/13/2018
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

SINCE OCTOBER 30, 2017 WE HAVE BEEN INQUIRING OF THE MERCEDES BENZ DEALER THAT SOLD AND SERVICES THE VEHICLE IF IT HAS PARTS TO REMEDY THE SITUATION IN NHTSA RECALL NUMBER 17V627. THE DEALER CONTINUES TO CONTEND THAT IT HAS NOT BEEN PROVIDED THE NECESSARY PARTS.

04/10/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/03/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

40,000 MILE VEHICLE. PROLONGED TO START WITH GRINDING NOISE FROM VALVE COVER. CHECK ENGINE LIGHT ILLUMINATED. CAR WAS TAKEN TO MERCEDES BENZ OF BIRMINGHAM WHERE IT WAS DIAGNOSED WITH FAULTY CAM ADJUSTERS, TIMING CHAIN, AND TIMING CHAIN TENSIONER $4,200 REPAIR ESTIMATE. COMMON PROBLEM WITH MERCEDES M271 ENGINE. CUSTOMER REFUSED REPAIR. PROBLEM OCCURRED WHILE AT A STOP AND IN MOTION.

04/10/2018
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 11/22/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

I RECEIVED A RECALL INOVEMBER 2017 AND AM UNABLE TO GET MB TO MAKE AN APPOINTMENT TO FIX AN INSUFFICIENT GROUNDING COMPONENT IN THE STEERING WHEEL WHICH MAY CAUSES AN ELECTROSTATIC DISCHARGE WHICH DEPLOYS THE TAKATA AIRBAG WITH RESULTANT ACCIDENT OCCURRENCE. I AM IN FEAR WHEN DRIVING. MB HAS NOT RESPONDED TO MY REQUEST. THEY HAVE NOT PROVIDED ME WITH A SAFE CAR; THEY HAVE IGNORED REQUESTS; THEY HAVE GIVEN NO ANSWER TO MY LETTER AND PHONE CALLS TO CEO EXLER IN ATLANTA OR ANY PERSON IN MANHATTAN MAIN OFFICE. THEY HAVE DEVALUED THE WORTH OF MY CAR IF I TRIED TO SELL IT. THEY HAVE RIPPED OFF THE SYSTEM, WHILE SPENDING MILLIONS ON MARKETING. CARS THEY PRODUCED FOR 2018 WERE SOLD WITH RECALLS. THERE ARE MILLIONS ON THE ROAD FROM 2012 THROUGH 2018 THAT I HAVE FOUND SO FAR FROM GOVERNMENT PUBLISHED LISTS OF RECALLED MERCEDES BENZ MODELS. WHEN WILL I LEARN THERE ARE ACCIDENTS ALREADY CAUSED BY THESE RECALL FAILURES? MILLIONS WILL BE SPENT FOR HUSH MONEY TO THE MEDIA, BUT NO MONEY FOR RECALL CORRECTION.I HAVE SERVICED MY CAR PER MANUAL DIRECTION, AND PRIOR TO RECALL HAD EXTENDED MY WARRANTY BY TWO YEARS TO THE TUNE OF $2800+++ WILL YOU ANSWER THIS COMPLAINT? SHOULD ALL OF US SO AFFECTED HOLD OUR BREATHS?

04/08/2018
Components: UNKNOWN OR OTHER
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DA******
Summary

MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 AND MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 BOTH ARE LISTED AS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" AND BOTH AFFECT DRIVER AIRBAGS. I NEED REMEDY FOR THESE ISSUES TO BE SURE I WON'T BE INJURED BY MY AIRBAGS.

04/06/2018
Components: AIR BAGS
Incident Date: 04/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DR******
Summary

TAKATA RECALL - PER THE NHTSA AND MERCEDES WEBSITE INFORMATION OUR VEHICLE IS INCLUDED IN NHTSA RECALL #16V081 WHICH IS THE DRIVER'S FRONTAL AIRBAG INFLATOR. WE HAVE NOT RECEIVED ANY NOTIFICATION FROM MERCEDES RELATED TO THIS RECALL AND/OR WHEN OUR VEHICLE'S AIRBAG INFLATOR WILL BE FIXED. WE THEREFORE CONTACTED MERCEDES BENZ CUSTOMER SERVICE WHO ESCALATED OUR CONCERN TO ONE OF THEIR MANAGERS. WE RECEIVED A CALL ON 4/6/18 FROM PATRICIA WAGNER WHO STATED SHE REPRESENTED MERCEDES BENZ AND ADVISED THEY WILL NOT REPLACE OUR DRIVERS SIDE AIRBAG INFLATOR. SHE FURTHER ADVISED THAT THE NHTSA RECALL INFORMATION IS INCORRECT AND THAT RECALL #16V081 IS A PASSENGER SIDE AIRBAG INFLATOR RECALL AND THAT WE NEEDED TO CONTACT NHTSA AND SPREAK WITH A SUPERVISOR TO FIND OUT WHY THEY (NHTSA) WERE PROVIDING INCORRECT INFORMATION.

04/06/2018
Components: AIR BAGS
Incident Date: 04/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SOUTH CHARLOTTE, 950 N POLK ST, PINEVILLE, NC 28134, (704) 837-7955) WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR BOTH RECALL REPAIRS. THE DEALER STATED THAT THEY SERVICED THE VEHICLE FOR THE DRIVER'S SIDE AIR BAG RECALL ONLY. THE DEALER ALSO INDICATED THAT THE PARTS HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER YET FOR ONE OF THE RECALLS. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE DEALER'S REPAIR FOR ONE OF THE TWO RECALLS, WHICH WAS A SAFETY CONCERN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). *TT

04/02/2018
Components: AIR BAGS
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF CHARLESTON, 5 DUDLEY FARMS LN, CHARLESTON, WV 25309) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE RECALLS DID NOT EXIST FOR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

03/30/2018
Components: AIR BAGS
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE VIN LOOK UP INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/28/2018
Components: AIR BAGS
Incident Date: 03/16/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DG******
Summary

TAKATA RECALL-- I CONTACTED MERCEDES BENZ CUSTOMER ASSISTANCE AND ALTHOUGH THERE WERE 15 DEATHS ASSOCIATED WITH THIS RECALL, THEIR REPRESENTATIVE VERBALLY INDICATED TO ME THAT THE VEHICLE IS SAFE TO DRIVE, SHE PROMISED A WRITTEN LETTER STATING THAT BUT I HAVE NOT RECEIVED IT. SHE ALSO INDICATED THAT ALL PARTS FOR THE 2 RECALLS WON'T BE AVAILABLE UNTIL SEPTEMBER 2019. IN THE MEANTIME THEY HAVE NO POLICY TO PROVIDE A CAR RENTAL STIPEND OR A CAR LOANER. OTHER MANUFACTURERS WITH CARS WITH SIMILAR PROBLEMS OFFERED SUCH REMEDIES IN TURN FOR A SIGNED DOCUMENT THAT SAYS YOU WOULD NOT DRIVE YOUR VEHICLE UNTIL THE PART IS AVAILABLE. MY SIGNIFICANT OTHER HAD USE OF A LOANER FROM NISSAN FOR 3 MONTHS! PLEASE LET ME KNOW WHAT CAN BE DONE TO HAVE MERCEDES PROVIDE FINANCIAL SUPPORT WITH A CAR RENTAL OR LOANER SO I DO NOT HAVE TO DRIVE A CAR THAT IS VIEWED AS UNSAFE.

03/23/2018
Components: AIR BAGS
Incident Date: 03/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (MERCEDES-BENZ OF COLUMBUS, 7470 VETERANS PKWY, COLUMBUS, GA 31909) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/21/2018
Components: AIR BAGS
Incident Date: 02/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TAKATA RECALL...ISSUED OVER 2 YEARS AGO AND THERE IS STILL NO FIX AND MERCEDES HAS NO FIX SUCH A RENTING A SAFE VEHICLE FOR MY FAMILIES SAFETY. I WROTE TO MERCEDES ASKING FOR THIS AND WAS DENIED. OTHER MFG., BMW & HONDA PROVIDE THIS SERVICE TO LIMIT POTENTIAL LIABILITY.

03/21/2018
Components: STEERING,AIR BAGS
Incident Date: 03/21/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

THIS IS REGARDING RECALL NUMBER NHTSA 17V627 AND MANUFACTURER # 2017100005. SUMMARY OF RECALL: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. I CONTACTED AN AUTHORIZED MERCEDES-BENZ DEALER AND WAS TOLD THE PART TO FIX THE RECALL ISSUE IS NOT YET AVAILABLE. I FIND THIS UNACCEPTABLE GIVEN IT COULD "CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH". WHAT RECOURSE DO I HAVE REGARDING THIS AND TO ENSURE MY VEHICLE IS REPAIRED & SAFE IN A MORE TIMELY MANNER? IT HAS NOW BEEN OVER 5 MONTHS SINCE THE RECALL WAS ISSUED!

03/19/2018
Components: AIR BAGS
Incident Date: 03/16/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BAKER MERCEDES-BENZ, 1511 SAVANNAH HWY, CHARLESTON, SC 29407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,065. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/16/2018
Components: STEERING,AIR BAGS
Incident Date: 03/16/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?

03/14/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OPEN ROAD OF BRIDGEWATER (1250 US-22, BRIDGEWATER, NJ 08807, (908) 685-0800) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/13/2018
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/08/2018
Components: AIR BAGS
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). A DEALER WAS NOT CONTACTED TO INQUIRE ABOUT PART AVAILABILITY. THE CONTACT SPOKE WITH THE MANUFACTURER OVER THE PHONE AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2019 AND THERE WAS 'NOTHING TO WORRY ABOUT'. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

03/08/2018
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 11/27/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS.

03/08/2018
Components: AIR BAGS
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

I RECEIVED A RECALL NOTICE FROM MERCEDES ABOUT THE TAKATA AIRBAGS. WHEN I CALLED THE COMPANY TO SEE WHEN REPLACEMENTS WILL BE AVAILABLE THEY STATED THEY DID NOT KNOW SO I CALLED THE AUTO SAFETY HOTLINE. THEY TOLD ME NOT FOR A YEAR DUE TO MY MODEL IS 2013. I THEN CALLED MERCEDES BACK AND SAID THAT IS NOT A REASONABLE AMOUNT OF TIME AND WOULD LIKE A LOANER VEHICLE UNTIL MINE IS FIXED AND SAFE. MERCEDES STATED THEY ARE NOT GIVING LOANER VEHICLES AND ENCOURAGED ME TO KEEP DRIVING THIS VEHICLE SINCE THEY HAVE NOT HAVE ANY DEATHS. THIS IS NOT ACCEPTABLE TO ME AND I WOULD LIKE A LOANER OR REPLACEMENT VEHICLE. I DID SOME RESEARCH AND THERE ARE REPORTED ACCIDENTS WITH THEIR VEHICLES HAVING AIRBAG ISSUES AND INJURIES HAVE BEEN REPORTED. NOT HAVING ANY REPORTED DEATHS DOES NOT MAKE MY CAR SAFE, SINCE WHEN DOES SOMEONE HAVE TO DIE IN ORDER FOR A COMP[ANY TO ACKNOWLEDGE AND PROVIDE THEIR CUSTOMERS WITH A LOANER OR SAFE VEHICLE REPLACEMENT.

03/08/2018
Components: AIR BAGS
Incident Date: 03/04/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DR******
Summary

THERE'S A RECALL FOR A GROUNDING ISSUE THAT CAN AFFECT THE AIRBAGS ON THE VEHICLE, THIS ISSUE WAS DETECTED IN OCT/2017 AND IT IS UNACCEPTABLE THAT THEY HAVEN'T RECEIVED PARTS TO FIX THIS PROBLEM YET. ARE THEY WAITING FOR ACCIDENTS TO HAPPEN WHILE THEY SAVE MONEY?

03/07/2018
Components: AIR BAGS
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB3DR******
Summary

RECEVIED A LETTER FORM MERCEDES BENZ REGARDING PASSENGER SIDE AIRBAG IN MY VEHICLE.(2013 BENEZ). I WILL BE CONTACTED FOR A NEW BAG.

03/07/2018
Components: AIR BAGS
Incident Date: 10/16/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MANCHESTER, 875 GOLD ST, MANCHESTER, NH 03103, (888) 682-5212) WAS NOT CONTACTED. THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/07/2018
Components: AIR BAGS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS IN SAINT PETERSBURG, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/06/2018
Components: AIR BAGS
Incident Date: 11/15/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HBXDG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL 34982, (772) 617-0819) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

03/05/2018
Components: STEERING,AIR BAGS
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DR******
Summary

TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL IS ALSO DANGEROUS YET NO ETA ON REPAIRS. I AM SINGLE PARENT WITH COLLEGE STUDENT AS WELL AS HANDICAP MOTHER IN HER 80S ... I NEED THIS FIXED NOW.....JUST TO BE TOLD I WILL BE CONTACTED WHEN THERE IS A REPAIR IS NOT AN ANSWER. I AM TERRIFIED TO DRIVE THE CAR AND HAVE NO OPTIONS ON THIS. PLEASE HELP PUT MY CAR IN PRIORITY LINE FOR REPAIR OR ELSE I SHOULD HAVE LKQ LOANER UNTIL IT IS REPAIRED. MY CAR SUFFERED FLOOD DAMAGE AT 4 MONTHS OF AGE IN 2014 AND I AM VERY CONCERNED PARTS WERE COMPROMISED THAT COULD AFFECT THIS EVEN MORE! (THE CAR WAS PURCHASED IN SOUTH FLORIDA AND WE MOVED TO GA 2015 THUS HIGH HUMIDITY EXPOSURE)

03/05/2018
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

03/05/2018
Components: AIR BAGS
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/05/2018
Components: AIR BAGS
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DA******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/02/2018
Components: AIR BAGS
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDR******
Summary

TAKATA RECALL. WE HAVE BEEN RECEIVING RECALL NOTICES SINCE JUNE 2016. EACH NOTICE STATES THE MANUFACTURER HAS NO PARTS TO REPAIR THE ISSUE AND NO TIMETABLE ON WHEN PARTS WILL BE AVAILABLE. WE PURCHASED THE VEHICLE AS A CERTIFIED PRE-OWNED CAR. HAD WE KNOWN ABOUT THIS MAJOR SAFETY ISSUE WE WOULD NOT HAVE SPENT SO MUCH MONEY ON PURCHASING THE VEHICLE. WHEN WE ATTEMPT TO TRADE THE VEHICLE IN WE ARE BEING LOWBALLED DUE TO THE OPEN SAFETY RECALL.

03/01/2018
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DG******
Summary

I RECEIVED TWO SAFETY RECALL NOTICES FROM DAIMLER AG (DAG) REGARDING AIR BAG ISSUES SINCE OCTOBER 2017, BOTH OF WHICH INDICATE THAT "REMEDY NOT YET AVAILABLE." THE MOST RECENT ONE (ISSUED JANUARY 2018) IS RELATED TO THE TAKATA RECALL: "ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS" THE FIRST RECALL, ISSUED OCTOBER 2017 RELATES TO: "DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. CONSEQUENCE AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH." IT IS UNACCEPTABLE THAT DAIMLER HAS NOT YET PROVIDED REMEDIES FOR THESE SITUATIONS.

02/27/2018
Components: AIR BAGS
Incident Date: 02/07/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

TAKATA RECALL. MY CAR HAS A TAKATA RECALL , AS WELL AS ANOTHER RECALL WITH THE STEERING MODULE THAT BOTH CAN CAUSE INJURY AND OR DEATH , NEITHER RECALL HAS A REMEDY , AND I FEAR FOR MY AND MY CHILDREN'S SAFETY. WE SPENT ALOT OF MONEY ON THIS CAR DUE TO ITS "SAFETY", YET WE ARE NOT SAFE AND OUR LIVES ARE NOT IN GOOD HANDS DUE ACCIDENT. WHAT ARE MY OPTIONS AND CAN SOMEONE PLEASE CONTACT ME , VIA THE ISSUE AT HAND . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

02/27/2018
Components: AIR BAGS
Incident Date: 02/27/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

TAKATA RECALL I WANT TO GO ON RECORD HOW DISAPPOINTED I AM THAT PARTS ARE NOT YET AVAILABLE FOR SUCH A DANGEROUS RECALL. STATING 'AIRBAG EXPLOSION CAUSING SHARP METAL FRAGMENTS STRIKING THE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH' IS EXTREMELY SERIOUS AND DANGEROUS. OTHER OPTIONS SHOULD BE MADE AVAILABLE IMMEDIATELY. I INTEND TO TALK WITH MY MERCEDES DEALER AS WELL. THIS MAY PUT UNDUE BURDEN ON THE DEALERS AS WELL. NEWER VEHICLES SHOULD BE MADE AVAILABLE TO CUSTOMERS IF THIS IS NOT RESOLVED. THERE IS A HIGH RISK FACTOR AND INCREASED APPREHENSION EVERY TIME I DRIVE THE VEHICLE.

02/27/2018
Components: POWER TRAIN
Incident Date: 02/09/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DA******
Summary

WHILE DRIVING THE VEHICLE ONE DAY THE CHECK ENGINE LIGHT CAME ON, CODE 0340 FOR A CAMSHAFT SENSOR. BOTH SENSORS ARE REPLACED, LIGHT RETURNS IN TWO DAYS AND ALL PROBLEMS PERSIST. VEHICLE HAS A LONG CRANK, WHEN DIAGNOSED AS THE TIMING CHAIN AND TIMING CHAIN TENSION($4400 OF WORK). VEHICLE HAS 66K MILES. AFTER FURTHER RESEARCH THIS IS A FAIRLY COMMON ISSUE. IN THE UK AND AUSTRALIA MERCEDES WAS FORCED TO PAY FOR REPAIRS BECAUSE OF CONSUMER PROTECTIONS. I'VE NOTICED A REDUCTION IN MY ABILITY TO SPEED UP QUICKLY AND I'VE READ ANECDOTES OF PEOPLE'S CARS STOPPING DEAD ON THE FREEWAY BECAUSE OF THIS. THIS IS A MANUFACTURER ISSUE AND MAJOR SAFETY CONCERN. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W204/680776-C250-TIMING-CHAIN-ISSUES-STILL.HTML

02/26/2018
Components: AIR BAGS
Incident Date: 02/26/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TAKATA RECALL ON FEBRUARY 26, 2018, I RECEIVED A RECALL LETTER FROM MERCEDES BENZ USA ("MERCEDES") WITH RESPECT TO A DEFECT ON THE "TAKATA" AIRBAGS, NOTING THAT "A PASSENGER-SIDE INFLATION EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING INJURY OR DEATH." THE LETTER ALSO NOTES THAT REPLACEMENT PARTS ARE NOT YET AVAILABLE FOR MY VEHICLE. I CALLED MERCEDES TO BETTER UNDERSTAND WHY, IF I AM DRIVING A CAR THAT IS DEEMED TO BE UNSAFE AND PER THE ABOVE, COULD CAUSE INJURY OR DEATH, A REPLACEMENT PART IS NOT AVAILABLE. I WAS TOLD THAT MERCEDES SENT THE LETTER WITH THE VERBIAGE AS IT APPEARED FROM TAKATA, THAT MANY OTHER MANUFACTURERS WERE IMPACTED BY THIS RECALL, AND THAT MERCEDES WAS "LOW ON THE LIST" FOR REPLACEMENTS. I DO NOT UNDERSTAND HOW OR WHY I SHOULD BE EXPECTED TO CONTINUE TO DRIVE A CAR WITH MY FAMILY IN IT THAT IS DEEMED TO BE UNSAFE. I FURTHER DO NOT UNDERSTAND WHY MERCEDES IS NOT TAKING ANY ACTION TO RECTIFY THIS SITUATION. MERCEDES DETERMINED THAT BOTH THEY AND YOU (AS THE REGULATOR) DETERMINED THAT THE CAR IS IN FACT SAFE, YET THE LETTER I WAS PROVIDED STATES OTHERWISE. PLEASE EXPLAIN HOW THIS IS POSSIBLE.

02/26/2018
Components: AIR BAGS
Incident Date: 02/26/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART COULD TAKE UNTIL THE END OF DECEMBER OF 2018 TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/24/2018
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 01/02/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB9DG******
Summary

TAKATA RECALL, GROUNDING, ELECTRICAL.

02/22/2018
Components: AIR BAGS
Incident Date: 02/21/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DR******
Summary

MERCEDES BENZ OF MARIETTA WAS UNABLE TO REMEDY THE SITUATION. SERVICE ADVISOR AHMAD FROZAN CALLED ME YESTERDAY TO CANCEL MY APPOINTMENT WITH THEM. HE STATED REMEDY PARTS NOT AVAILABLE FOR MY VEHICLE AT THIS TIME. HOWEVER I RECEIVED A SAFTEY RECALL NOTICE THAT REMEDY PARTS ARE AVAILABLE TO SCHEDULE APPOINTMENT WITH AUTHORIZED DEALER. NEEDS TO REMEDY AS SOON AS POSSIBLE TO AVOID POSSIBLE DAMAGES.

02/17/2018
Components: AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDA******
Summary

TAMARA RECALL PLEASE LET ME KNOW WHEN THIS WILL BE TAKEN CARE OF I RECEIVED A LETTER FROM MERCEDES BACK IN NOV STILL NO REMEDY.

02/07/2018
Components: AIR BAGS
Incident Date: 02/05/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER (WORLD WIDE MOTORS INC, 3900 E 96TH ST, INDIANAPOLIS, IN 46240) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/28/2018
Components: STRUCTURE
Incident Date: 01/19/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

THE INTERIOR DOOR LATCH BROKE, KEEPING THE DRIVER FROM OPENING THE DOOR AND SAFELY EXITING THE VEHICLE. THIS IS A KNOWN DEFECT IN MANY MERCEDES BENZ VEHICLES WHERE THE INSIDE OF THE DOOR LATCH SNAPS OFF INSIDE THE DOOR. TO EXIT THE VEHICLE, THE DRIVER MUST LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE.

01/18/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/10/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

MY FUEL PUMP ORIGINALLY WAS DIAGNOSED AS FAULTY IN OCTOBER 2017 ORDERED FROM MERCEDES BENZ OF SA WHICH WAS STATED BY THE ETA PROVIDED. UPON CALLING BACK THEY WERE UNABLE TO GET A ETA ON MY FUEL PUMP WHICH HAS MY CAR RUNNING HORRIBLE AND SMELLING LIKE GAS BUT IS MY ONLY CAR. IT HAS BEEN OVER 4 MONTHS SINCE SITUATION UPON CALLING TODAY NO ETA HAS BEEN GIVEN OR UPDATED THEY VOICED ITS ON INTERNATIONAL BACK-ORDER EVERYWHERE YOU CALL IF AN ITEM LIKE THIS ISN'T AVAILABLE THERE IS A SERIOUS SAFETY ISSUES AND RECALL NEEDED IMMEDIATELY TO HOLD MERCEDES RESPONSIBLE. THIS IS AN UNFORTUNATE EVENT THAT NEEDS TO BE FIXED.

01/18/2018
Components: STEERING
Incident Date: 12/04/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

BIG SOUND

01/17/2018
Components: AIR BAGS
Incident Date: 01/17/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

ON JANUARY 17, 2018, TK HOLDINGS INC. MAILED ME AN IMPORTANT NOTICE FOR OWNERSOF VEHICLES WITH TAKATA AIRBAG INFLATORS. THE CARD DIRECTED ME TO THE WEB SITE WWW.AIRBAGRECALL.COM, I FOLLOWED THE DIRECTIONS AND ENTERED THE VIN FOR MY VEHICLE. THE SITE IDENTIFIED IT TO BE UNDER THE RECALL NOTICE THEN DIRECTED ME TO CONTACT A NUMBER FOR THE LOCAL MERCEDES DEALERSHIP. WHEN I CONTACTED MERCEDES BENZ OF ORLANDO THEY INFORMED ME THAT THE VEHICLE IS NOT UNDER RECALL. THEY IN TURN FORWARDED MY CALL TO A CENTRAL MERCEDES BENZ TELEPHONE NUMBER, AND THEY SAID THE SAME THING (MY VEHICLE DOES NOT HAVE THE TAKATA RECALL)

01/15/2018
Components: AIR BAGS
Incident Date: 01/15/2018
Crash: No
Fire: No
Summary

THE DEALERSHIP TOLD ME THEY DO NOT HAVE THE PARTS TO FIX THE AIRBAG RECALL

01/13/2018
Components: STEERING,AIR BAGS
Incident Date: 01/12/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ?

01/12/2018
Components: AIR BAGS
Incident Date: 10/10/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DA******
Summary

TAKATA RECALL--NOTIFIED ABOUT RECALL OCT 2017 --MER BENZ STILL HAS NO FIX--CONCERNED ABOUT DRIVING CAR WITH SUCH A DANGEROUS DEFECT--ALSO WOULD LIKE TO TRADE FOR NEW VEHICLE BUT WITH OPEN RECALL WILL LESSEN VALUE OF VEHICLE--CAN THEY BE PUSHED TO FIND FIX--

01/08/2018
Components: AIR BAGS
Incident Date: 01/04/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TAKATA RECALL - NO SOLUTION YET TO REPAIR

01/01/2018
Components: AIR BAGS
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB3DG******
Summary

TAKATA RECALL I AM VERY CONCERNED AND SCARED TO BE DRIVING MY CAR. THIS RECALL HAS BEEN GOING ON FOR MONTHS AND NOTHING HAS BEEN DONE IN A TIMELY MANOR. THE FACT THAT THERE IS A WARNING THAT WHILE DRIVING WITH THIS MALFUNCTION MAY CAUSE SERIOUS INJURY OR POSSIBLY DEATH IS CONCERNING. I DO NOT FEEL SAFE DRIVING MY CAR ANYMORE AND WOULD LIKE A RENTAL CAR PROVIDED UNTIL THIS ISSUE IS FIXED.

12/21/2017
Components: STEERING,AIR BAGS
Incident Date: 12/13/2017
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. IN ADDITION, THE CONTACT HEARD A TICKING NOISE COMING FROM THE STEERING WHEEL. THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF S ATLANTA (3775 ROYAL S PKWY, GA 30349, PHONE: (470) 819-2400), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

12/19/2017
Components: AIR BAGS
Incident Date: 10/23/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/13/2017
Components: AIR BAGS
Incident Date: 12/09/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER AIR BAG INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,600.

12/12/2017
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SILVER STAR MERCEDES-BENZ, 3905 AUTO MALL DR, THOUSAND OAKS CA 91362) AND WAS INFORMED THAT THERE WAS NO FAILURE UNLESS THE SRS WARNING INDICATOR ILLUMINATED AND THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DIRECTED THE CONTACT TO THE LOCAL DEALER, IF THE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/04/2017
Components: AIR BAGS
Incident Date: 11/08/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ8JBXDF******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V62700 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/29/2017
Components: STRUCTURE
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

INSIDE DRIVERS DOOR HANDLE BROKE AT THE ATTACH POINT TO CABLE. ON INSPECTION FOUND THAT HANDLE IS MANUFACTURED IN SUCH A WAY THAT IT DOES NOT HAVE ENOUGH MATERIAL IN THE BODY OF THE JOINT TO MAINTAIN INTEGRITY FOR SUCH A HIGH USE ITEM. THIS PRESENTS A DANGER AS THE HANDLE WILL FAIL AND COULD FAIL IN A DANGEROUS SITUATION, TRAPPING THE DRIVER IN THE CAR.

11/25/2017
Components: AIR BAGS
Incident Date: 10/07/2017
Crash: No
Fire: No
Vehicle Identification Number: WWDGF4HB5DA******
Summary

TAKATA RECALL..: I RECEIVED A NOTICE THAT THE AIRBAG IN MY CAR IS ON RECALL...WOULD LIKE TO KNOW WHEN I SHOULD EXPECT THE REPLACEMENT. THE BEVERLY HILLS DEALERSHIP DIDN'T KNOW WHEN THEY WOULD HAVE A REPLACEMENT FOR MY CARE. I DON'T FEEL SAFE DRIVING MY CAR KNOWING ABOUT THIS PROBLEM

11/20/2017
Components: AIR BAGS
Incident Date: 11/18/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDG******
Summary

TAKATA RECALL- DUE TO THE TAKATA AIRBAG RECALL MY VEHICLE CAN NOT BE SOLD OR TRADED TO A DEALERSHIP UNTIL A REMEDY IS AVAILABLE. THIS ISSUE, IN ADDITION TO BEING FRUSTRATING, NEGATIVELY IMPACTS THE VALUE OF MY VEHICLE.

11/18/2017
Components: ELECTRICAL SYSTEM
Incident Date: 11/18/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DR******
Summary

THOUGHT BATTERY WAS DEAD, BUT HAD THE BATTERY WAS TESTED BY AAA AND SAID IT WAS FINE. KEY FOB TURNS AND NOTHING HAPPENS. CAR DOESN'T START, NOTHING HAPPENS.

11/14/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 11/13/2017
Crash: No
Fire: Yes
Vehicle Identification Number: WDDGF4HB8DA******
Summary

MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END

11/09/2017
Components: AIR BAGS
Incident Date: 10/20/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

I KEEP CALLING MERCEDES DEALER ABOUT THIS AIRBAG RECALL AND THEY KEEP SAYING MY CAR IS NOT IN THE RECALL LIST AND BY THE VIN# IT IS. IT IS AGAINST THE LAW TO LYE TO PEOPLE ABOUT A SAFETY ISSUE THAT CAN CAUSE DEATH. I DON'T FEEL SAFE IN MY CAR AND I DON'T HAVE ANOTHER CAR TO DRIVE. CAN SOMEBODY HELP ME, PLEASE? 813-451-8033

11/09/2017
Components: STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL
Incident Date: 02/27/2017
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT.

11/07/2017
Components: AIR BAGS
Incident Date: 07/13/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DR******
Summary

TAKATA RECALL

11/06/2017
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF ALBUQUERQUE (8920 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/06/2017
Components: AIR BAGS
Incident Date: 10/02/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB8DG******
Summary

TAKATA RECALL I WAS DRIVING ON ON STREET AND TRIED TO MAKE E A LEFT TURN WHEN THE STEERING WHEEL CLICKED AND THE AIRBAG MALFUNCTION MESSAGE CAME ON THE DASHBOARD. THIS IS THE 2ND TIME THAT THIS HAS HAPPEN THIS YEAR. I HAD TO FIGHT WITH THE DEALER LAST TIME (FEB 2017) BECAUSE THEY'RE TELLING ME THAT MY VEHICLE IS NOT REGISTERED FOR THIS RECALL. AT THIS MOMENT I HAVE NO CONTROL OVER THE CONTROL PANEL ON MY STEERING WHEEL NOR AM I ABLE TO SEE THE REGULAR DASHBOARD DISPLAY WHEN THE CAR IS ON BECAUSE THE AIRBAG ICON AND MESSAGE "FRONT LEFT MALFUNCTION SERVICE REQUIRED" IS NOTED AND WON'T GO AWAY. CAN SOMEONE PLEASE HELP ME? I DO NOT WANT TO HAVE AN ACCIDENT OF THE AIRBAG DEPLOYING OR MALFUNCTIONING AND THEN FIND OUT THAT MY VEHICLE SHOULD BE ON THE LIST. VEHICLE - MERCEDES BENZ C250 2013

11/02/2017
Components: AIR BAGS
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

"TAKATA INFLATORS RECALL". I'VE CALLED LOCKEY MERCEDES BENZ IN CLEARWATER TWICE AND THEY KEEP TELLING ME MY CAR IS NOT IN THE LIST FOR THIS RECALL THAT I SHOULD NOT WORRY. I THINK THEY DON'T WANT TO TAKE RESPONSIBILITY FOR IT AND THAT ITS AGAINST THE LAW. THEN I CALLED MERCEDES BENZ IN TAMPA AND I ALSO WENT THERE TO SPEAK TO SOMEONE ABOUT IT. THEY SAID I AM IN THE RECALL LIST AND THERE IS NOTHING THEY CAN DO ABOUT IT. THEY CAN'T FIX IT BECAUSE THEY DON'T HAVE THE PART FOR IT. THEY ARE NOT EVEN OFFERING A LOANER. I DON'T FEEL SAFE IN THIS CAR ANYMORE. I DON'T HAVE ANY OTHER CAR TO DRIVE. PLEASE CAN YOU TELL WHAT SHOULD I DO?

11/02/2017
Components: STEERING,AIR BAGS
Incident Date: 04/24/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DA******
Summary

CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL

11/02/2017
Components: AIR BAGS
Incident Date: 11/14/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DA******
Summary

"TAKATA RECALL" : I TRIED TO TAKE TO MERCEDES AND THEY DENIED FIXING MY ISSUE!

11/02/2017
Components: AIR BAGS
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

RECEIVED A TAKATA AIRBAG RECALL AND LOOKED IT UP AND I HAVE A RECALL ON MY CAR. NHTSA RECALL NUMBER : 17V627 MANUFACTURER RECALL NUMBER: 2017100005

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Summary

TAKATA RECALL. I RECEIVED THE INDICATOR LIGHT IN MY CAR THAT THEY ARE NOT FUNCTIONING. I CALLED THE DEALERSHIPS AND THEY DON'T HAVE THEM IN STOCK. I DRIVE CHILDREN IN MY CAR AND WE ARE ALL IN DANGER NOW. WHAT ARE WE SUPPOSED TO DO?

10/31/2017
Components: AIR BAGS
Incident Date: 10/31/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

HI TEAM, I HAVE GOT A AIR BAG RECALL FOR MY CAR WITH BELOW DETAILS. NAME [XXX] VIN NO [XXXXXX] CAR MERCEDES BENZ C250 2013 BUT MERCEDES IS SAYING THEY DO NOT HAVE ANY INFORMATION FOR THIS AND WILL NOT BE ABLE TO REPLACE THE AIRBAG. I HAVE CHECKED MY VIN NO IN THE WWW.SAFERCAR.GOV AND AS WELL AS WWW.AIRBAGRECALL.COM AND BOTH THE SITE IS CONFIRMED THAT MY AIRBAG SHOULD BE REPLACED BY MERCEDES. PLEASE HELP ME. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

10/28/2017
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TAKATA RECALL

10/27/2017
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 03/29/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB1DF******
Summary

TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG ISSUED A WARNING OF SAFETY SO I'M UNPLEASANTLY DISMAYED AT THE FACT THAT THE MERCEDES BENZ REP WOULD DISMISS MY CONCERN SO NONCHALANTLY TO DISCUSS A SOFTWARE UPDATE NOTICE SHE DID FIND IN HER SYSTEM WHICH I WAS DUE FOR? I CURRENTLY HAVE A AIRBAG LIGHT ON IN MY VEHICLE WHICH IS ALARMING AND WORRIES ME A BIT TO SAY THE LEAST. I WOULD LIKE SOME ACTION TO TAKE PLACE IN GETTING THIS ISSUE RESOLVED. THE DEALER SHOULD BE OFFERING TO TAKE A LOOK AT ALL MERCEDES BENZ CUSTOMER VEHICLES TO ENSURE AIRBAG IS NOT INSTALLED AND EVERYTHING IS OKAY?

10/26/2017
Components: AIR BAGS
Incident Date: 10/09/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF5HB9DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (STEERING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SCHUMACHER EUROPEAN, 18530 N. SCOTTSDALE ROAD, PHOENIX, AZ 85054) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED STEERING CAUSING AIRBAG FAILURE OR STEERING FAILURE. UPDATED 8/3/18*JB

10/26/2017
Components: AIR BAGS
Incident Date: 10/09/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DA******
Summary

NO REMEDY FOR TANAKA RECALL

10/24/2017
Components: AIR BAGS
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DA******
Summary

TAKATA RECALL CALLED HOY FOX FAMILY AUTO WHERE I PURCHASED AUTO AND HAVE HAS MAINTENANCE DONE BEFORE. MAINTENANCE SECTION STATED THEY ARE NOT YET AUTHORIZED TO REPLACE AIR BAGS AND WILL CALL LATER. I AM CONCERNED BECAUSE AIRBAG RECALL WEB PAGE ATAKATA AIR BAGS NEED TO BE REPLACED FAST DUE TO POSSIBILITY OF DEATH IN MINOR CRASH.

10/20/2017
Components: AIR BAGS
Incident Date: 10/11/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

TAKATA RECALL

10/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/14/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB8DG******
Summary

CAR ACCELERATED AFTER TAKING A RIGHT TURN INTO PARKING SPACE AND THE BRAKES DID NOT RESPOND. CAR WENT OVER A BANK AND FINALLY STOPPED.

10/10/2017
Components: STEERING
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DG******
Summary

THE STEERING WHEEL HAS ALUMINUM TRIM WHICH IS PEELING OFF IT CUT MY FINGER. IT'S TOO THIN AND HAS SHARP EDGES. ASKED DEALER TO REPLACE IT BUT WAITING ON DEALER TO GET BACK TO ME. I AM INFORMING YOU BECAUSE I DID RESEARCH ON GOOGLE AND BUNCH OF PEOPLE HAD SAME ISSUE.

08/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/29/2017
Crash: No
Fire: No
Vehicle Identification Number: WRAAM5334XF******
Summary

I HAD JUST ENTERED THE HIGHWAY AND LESS THAN A HALF A MILE FROM ENTERING THE HIGHWAY MY SUNROOF EXPLODED. THERE WERE NO CARS NEAR ME AND NO DEBRIS NEAR MY CAR. I CONTACTED MERCEDES BENZ AND THEY SEEM VERY UNCONCERNED. WHEN THIS OCCURRED GLASS WENT EVERYWHERE, ALL OVER ME AND BOTH THE FRONT AND BACK SETS. I WAS DRIVING AT A SPEED OF 60 MILES AND HOUR. AFTER GAINING CONTROL OF THE CAR I GOT OUT AND CALLED THE POLICE AND MY INSURANCE COMPANY. THIS WAS A TERRIFYING EXPERIENCE.

08/25/2017
Components: SERVICE BRAKES
Incident Date: 09/12/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB5DR******
Summary

ON 09-12-16 I WAS INVOLVED IN A REAR END COLLISION (35+ MPH). I WAS STOPPED IN TRAFFIC (INTERSTATE HIGHWAY). MY VEHICLE WAS IN ECO MODE AND THE VEHICLE'S BRAKE HOLD FEATURE WAS ACTIVATED, THE BRAKE WAS FULLY ENGAGED/PRESSED, AND HOLD WAS DISPLAYED ON THE FORWARD INSTRUMENT CLUSTER. WHILE STOPPED, ANOTHER VEHICLE STRUCK MY VEHICLE FROM THE REAR. MY VEHICLE'S NECK-PRO RETRAINT SYSTEM ACTIVATED AND THE HAZARDS ACTIVATED. NO AIR BAGS WERE DEPLOYED. HOWEVER, A FEW SECONDS AFTER THE ACCIDENT, THE BRAKE HOLD FEATURE DEACTIVATED AND MY VEHICLE BEGAN TO ROLL INTO RUSH HOUR TRAFFIC. AFTER ACTIVELY PUMPING THE BRAKES, TO NO AVAIL, I INITIATED AN OFFENSIVE MANEUVER AND SWERVED THE VEHICLE OFF OF THE HIGHWAY AND ONTO UNPAVED SIDE ROAD/SHOULDER. MY VEHICLE CONTINUED TO ROLL FORWARD AND ONLY STOPPED AFTER I FULLY PRESSED/ENGAGED THE EMERGENCY BRAKE. IS DEACTIVATING BRAKE HOLD IN A REAR END COLLISION A DESIGN FLAW, OR IS THIS THE INTENDED FUNCTION?

08/23/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/19/2017
Crash: No
Fire: No
Summary

DRIVERS SIDE DOOR HANDLE BECAME DISENGAGED FROM CABLE. I COULD NOT OPEN THE DOOR FROM THE INSIDE OF THE CAR. THIS INCIDENT DID NOT IMMEDIATELY AFFECT MY SAFETY, BUT I AM REPORTING THIS ISSUE BECAUSE I FORESEE A PROBLEM WITH THE CONSTRUCTION OF THIS FLIMSY DOOR OPENING SYSTEM. MY CAR IS BARELY 4 YEARS OLD AND IF I WAS IN AN ACCIDENT AND COULD NOT OPEN MY DOOR IMMEDIATELY, IT COULD SPELL TROUBLE. ANY NUMBER OF SCENARIOS COULD AFFECT A DRIVER WHO CANNOT OPEN THE DOOR WITHOUT BREAKING A WINDOW OR ROLLING DOWN THE WINDOW TO OPEN THE DOOR WITH THE OUTSIDE HANDLE. I HAVE FOUND MANY BLOG POSTS OF PEOPLE WHO HAD THIS IDENTICAL PROBLEM WITH THEIR C250 SEDAN. .

06/26/2017
Components: ENGINE
Incident Date: 06/04/2017
Crash: No
Fire: Yes
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES OF NAPERVILLE LOCATED AT 1569 OGDEN AVENUE NAPERVILLE, IL,60540, WHERE THE FAILURE WAS NOT DETERMINED. NO INJURIES WHERE SUSTAINED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE, THEY INFORMED THE CONTACT THAT AN INVESTIGATION WAS BEING DONE. THEY ALSO INFORMED THE CONTACT THAT DEPENDING ON THE INVESTIGATION FURTHER ASSISTANCE WOULD BE PROVIDED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT AVAILABLE.

06/12/2017
Components: AIR BAGS
Incident Date: 06/11/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DR******
Summary

THE DRIVER SIDE AIRBAG DEPLOYED WHILE DRIVING. WE WERE TRAVELING ~25 MPH DOWN A HILL AND THE AIRBAG DEPLOYED AT RANDOM.

05/24/2017
Components: ELECTRICAL SYSTEM
Incident Date: 05/19/2017
Crash: No
Fire: No
Summary

ALL OTHER .MODELS RECALLED FOR IGNITION SWITCH AND STEERING LOCK. NOT THIS CAR. TOOK TO DEALER 128000 MILES AND MY EIS FAILED AND STEERING LOCK. IN ADDITION RECALLS ON AIRBAG BUT MERCEDES HAS NO PARTS TO FIX IT. THE REPAIR 1300.00$ .

05/22/2017
Components: VISIBILITY
Incident Date: 04/24/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB4DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT FOUND WATER ON THE FLOOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAINAGE CHANNEL ON THE SUN ROOF WAS PLUGGED AND CAUSED WATER TO DRAIN INTO THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WAS ADVISED TO CONTACT THE INSURANCE COMPANY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,234. UPDATED 06/23/17*LJ *AS

05/01/2017
Components: AIR BAGS,SEAT BELTS
Incident Date: 04/30/2017
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 58 MPH IN THE RAIN, THE VEHICLE HYDROPLANED, FLIPPED TWICE, AND CRASHED IN A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELTS DID NOT SECURE BOTH THE DRIVER AND FRONT PASSENGER TIGHT ENOUGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND THE FRONT PASSENGER STRUCK HER HEAD ON THE DASHBOARD. BOTH OCCUPANTS SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

04/26/2017
Components: SEAT BELTS
Incident Date: 04/26/2017
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGJ4HB3DG******
Summary

INVOLVED IN A REAR END COLLISION, WHICH TRIPPED ALL AIRBAG & SEAT BELT SENSORS. INCLUDING THE REAR SEAT BELTS, CAUSING THEM TO NOT LOCK IN THE EVENT OF A COLLISION, RENDERING THE REAR SEAT TO BE UNSAFE FOR PASSENGERS. THE CAR HAS BEEN REPAIRED EXCEPT FOR THE REAR SEAT CUSHION. THE BODY SHOP HAS HAD THE SEAT CUSHION, BUT REFUSED TO INSTALL UNTIL THE INSURANCE COMPANY PAYS AN ADDITION $2000.00. THIS ACCIDENT HAPPENED ON 10/14/2016. I GOT THE CAR BACK ON 12/30/2017 WITH THE ORIGINAL REAR SEAT CUSHION INSTALLED. THIS HAS BEEN ONGOING FOR 4 MONTHS NOW, AND, NOBODY IS WILLING TO ASSIST ME. I HOPE I HAVE NOT WASTED YOUR TIME WITH THIS, BUT, DON'T KNOW WHAT ELSE TO DO

04/06/2017
Components: POWER TRAIN
Incident Date: 03/29/2017
Crash: No
Fire: No
Summary

WHILE MERGING ONTO THE HIGHWAY MY MB C250 WITH 58K MILES SHIFTER SUDDENLY INTO 2ND GEAR. I MOVED ONTO THE SHOULDER AND STOPPED THE CAR. THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. I TURNED THE CAR OFF. WHEN I STARTED IT AGAIN THE LIGHT WAS STILL ON. WHEN I SHIFTED INTO DRIVE THERE WAS A LOUD SOUND AND THE CAR JULTED FORWARD. I SHIFT BACK IN PARK BUT IT REPEATED THE SOUND AND JERK. I I SHIFTED INTO DRIVE AGAIN (SAME SOUND/JERK) AND PROCEDED AT 30MPH ON THE SHOULDER OF THE HIGHWAY TO A GERMAN AUTO REPAIR SHOP CLOSE BY. THEY CHECKED THE ENGINE CODES AND TOLD ME THAT THE ENTIRE TRANSMISSION SYSTEM MUST BE REPLACED. THEY SAID THAT ACCORDING TO THE COMBINATION OF CODES THAT EVERY MAJOR COMPONENT OF THE TRANSMISSION WAS SHOT. THEY SAID THAT THERE IS NO SPECIFIC REASON THIS WOULD HAPPEN BECAUSE MY TRANSMISSION FLUID WAS FULL AND CLEAN AND THE ENGINE DIDNT HAVE ENOUGH MILES FOR SO MANY DIFFERENT PARTS TO HAVE WORN OUT YET. THEY ALSO SAID THEY TO RESET THE COMPUTER BUT THE CAR WENT BACK INTO "LIMP MODE" AND ALL CODES CAME BACK. THE TRANSMISSION COST PLUS LABOR IS $4150. THIS WOULD HAVE BEEN COVERED BY WARRENTEE. UPON INVESTIGATING THIS MODEL AND THE PERTICULAR TRANSMISSION IN MY CAR (221.9) I FOUND HUNDREDS OF OWNERS WITH THE 221.9 HAVE HAD THE EXACT SAME PROBLEM. THIS TRANSMISSION HAS BEEN PUT IN MULTIPLE MB VEHICLES FOR THE PAST DECADE AND RANDOMLY OWNERS REPORT THIER CARS GOING INTO LIMP MODE AND NEEDING NEW TRANSMISSIONS. I BELIEVE MERCEDES HAS NEGLECTED TO RECALL THE PROBLEM BECCAUSE THAT TRANSMISSION IS USED IN SEVERAL MODELS FOR MANY YEARS AND THEY DO JOT WANT TO BE RESPONSIBLE FOR SO MANY REPAIRS. PLEASE LET ME KNOW IF THERE IS ANYTHING I CAN DO TO HELP MB TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM.

03/22/2017
Components: AIR BAGS
Incident Date: 03/04/2017
Crash: Yes
Fire: No
Summary

I WAS IN A MOTOR VEHICLE COLLISION RECENTLY, WITH SEVERE CAR DAMAGE FOR OVER $10K, BUT MY AIRBAGS DIDN'T DEPLOY.

02/15/2017
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 01/29/2017
Crash: No
Fire: Yes
Vehicle Identification Number: WDDGF4HB7DR******
Summary

ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE?

02/14/2017
Components: STRUCTURE
Incident Date: 02/09/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

THE DOOR HANDLE BREAKS FROM THE INSIDE MAKING IT WHERE YOU CAN'T EXIT THE VEHICLE WITHOUT THE VEHICLE'S ENGINE ON AND WINDOW ROLLED DOWN TO OPEN HANDLE FROM THE OUTSIDE OF THE VEHICLE. MERCEDES CONSIDERS THE DOOR HANDLE TO BE A "TRIM PIECE" AND NOT A FUNCTIONAL PIECE OF THE VEHICLE. THIS IS A VERY SERIOUS ISSUE AND SHOULD BE A RECALL OR AT LEAST COVERED IN THE EXTENDED WARRANTY THAT CUSTOMERS PURCHASE. IN AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE IF THE ENGINE WAS TURNED OFF.

02/02/2017
Components: ENGINE
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDGFHHB1DA******
Summary

MERCEDES RELEASED A BULLETIN TO THEIR DEALERSHIPS THAT STATED THE RADIATOR HAS A COMPONENT THAT BURSTS AND CAUSES THE HEATER, AND ALL MOST ENGINE PARTS TO CLOG. THE ISSUE WAS TOLD TO ME TO BE "RARE". THE REASON THAT IT IS NOT CONSIDERED A RECALL BECAUSE IT HAS NOT HAPPENED ENOUGH. SEE ATTACHED REPORTS FROM WHEN I TOOK MY CAR FOR A BASIC A SERVICE N 1.16.17 AND LESS THAN TWO WEEKS LATER MY HEAT STOPPED WORKING, I TOOK MY CAR BACK TO MERCEDES IN DOING SO, THE ADVISOR STATED THAT THE RADIATOR HAS THE ISSUES THAT ARE KNOWN BY MERCEDES. I WAS TOLD BY THE ADVISOR THAT DURING MY A SERVICE THAT THE FLUIDS WERE NOT CHECKED. I DON'T UNDERSTAND BECAUSE ON THE REPORT IT HAS THAT IT WAS CHECKED. WHY ARE WE AS CONSUMERS BEING RIPPED OFF BY THESE LARGE DEALERSHIPS AND THEIR LEGAL PRICE GAUGING I WAS QUOTED A PRICE FOR 3K, WHICH IS UNREALISTIC WHEN I JUST PURCHASED MY CAR LESS THAN 5 MONTHS AGO. IN ADDITION PRIOR TO ME PURCHASING MY CAR I TOOK IT TO THE DEALERSHIP TO HAVE A PRE PURCHASE INSPECTION DONE, AND WAS TOLD THAT THE CAR WAS IMMACULATE CONDITION. THIS IS A DISGRACE AND IM EXTREMELY IRRITATED WITH THIS ISSUE, PLEASE HELP ME.

01/12/2017
Components: AIR BAGS
Incident Date: 12/12/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB2DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW OCCUPANT RESTRAINT MODULE. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. UPDATED 03/07/17*LJ *CN

01/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

WHEN THE CAR REACHES A CERTAIN SPEED THE DOORS LOCK AUTOMATICALLY BY DESIGN. WITH THE CHILD LOCKS FOR THE REAR DOORS TURNED OFF REAR PASSENGERS CANNOT OPEN THE REAR DOORS WITH THE DOOR HANDLE. THEY MUST FIRST BE UNLOCKED ELECTRONICALLY BY THE DRIVER OR BY PULLING THE LOCKING BUTTON UP AT THE DOOR. THE LATER REQUIRES AN EXTRA PROCEDURE TO GET OUT OF THE REAR SEAT IN AN EMERGENCY AND IS TOO DIFFICULT TO OPERATE BY A YOUNG OR OLDER PERSON. THIS ADVERSELY AFFECTS THE SAFETY OF REAR PASSENGERS. (THE 2017 MODEL C ALLOW THE REAR DOOR TO UNLOCK AFTER A SECOND PULLING OF THE DOOR HANDLE, A MORE OBVIOUS OR INTUITIVE AND LESS DIFFICULT WAY OF EGRESS. THIS IS NOT NOTICED PARTLY BECAUSE THE BACK SEATS ARE LESS FREQUENTLY OCCUPIED MY THE SINGLE OCCUPANT DRIVER. NOTICED FROM JAN 2013 TO PRESENT.

11/15/2016
Components: SERVICE BRAKES
Incident Date: 10/20/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO STOP. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO WAIT UNTIL THE VEHICLE CAME TO A STOP AND THEN TURNED OFF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

11/07/2016
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 10/22/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB5DR******
Summary

INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE TO DUPLICATE ISSUE. VEHICLE AGAIN DUPLICATED THE SAME PROBLEM, I MADE A LEFT TURN, ATTEMPTED TO ACCELERATE ON A CITY STREET AND IT BEGAN SHOWING THE "INOPERABLE MODE" AND CHECK ENGINE LIGHT AGAIN. A MONTH LATER, THE ENGINE WAS MAKING A LOUD NOISE LIKE ROCKS IN A DRYER. PULLED OVER IMMEDIATELY AWAY FROM TRAFFIC. I CONTACTED THE DEALER, THEY SAID TO "DRIVE IT IN". ON THE WAY, THE CAR BROKE DOWN. CALLED MERCEDES CUSTOMER CARE, THEY SENT A TOW TRUCK. CAR IS UNDER WARRANTY UNTIL 50K, AND IS AT 49404. WHILE MY 2013 C250 IS IN THE SHOP, THEY ISSUED ME A 2016 C300 WITH LESS THAN 550 MILES ON IT. AFTER DRIVING FOR ONLY 5 DAYS, IT ALSO HAS THE CHECK ENGINE LIGHT AND SAYS "COLLISION PREVENTION ASSIST PLUS INOPERATIVE". I NOTIFIED THE SERVICE ADVISOR AND HE WILL NOT RETURN MY MESSAGES TO HAVE ANOTHER VEHICLE ISSUED. THIS IS CLEARLY A MANUFACTURE DEFECT THAT MERCEDES IS BLATANTLY IGNORING. THIS IS STRESSFUL AND HEARTBREAKING THAT I HAVE OWNED THE VEHICLE 6 MONTHS, WITH A MOUNTAIN OF "MANUFACTURER WARRANTY" ISSUES, THEY ARE ASKING ME TO PAY THE $2500 IF IT IS DEEMED "NOT WARRANTABLE". SO I AM SUPPOSED TO TRUST MERCEDES TO BE HONEST AT THIS POINT? THE ONLY CONTACT I HAVE RECEIVED SINCE IS THAT THEY WILL BE CHARGING ME $2595.00 IN LABOR TO DISASSEMBLE MY ENGINE SO THAT THEY HAVE A "CONCRETE ANSWER" AS TO IF MY VEHICLE WILL BE WARRANTIED. IT IS UNDER WARRANTY AND ALL SERVICES HAVE BEEN DONE AS MERCEDES ADVISES. FOR MERCEDES TO NOT WARRANTY IT WOULD BE A DIRECT VIOLATION OF THE MANUFACTURER WARRANTY AND FURTHER PROVE THEIR NEGLIGENCE.

10/31/2016
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 10/31/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

THE WELDS OF THE EXHAUST PIPES TO THE MUFFLER BROKE CAUSING THE MUFFLER TO SLIP OF THE PIPES. THIS VEHICLE HAS BEEN TAKEN CARE OF ALL SCHEDULE MAINTENANCE PERFORM AND DRIVEN ONLY UNDER NORMAL DRIVING CONDITIONS.

10/27/2016
Components: VISIBILITY,VISIBILITY/WIPER
Incident Date: 10/26/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB3DA******
Summary

DRIVING HOME ON NORTHBOUND I-5 IN SEATTLE. VERY LOUD NOISE LIKE A SMALL EXPLOSION. THE FRONT PART OF THE PANORAMIC SUNROOF EXPLODED! THERE WERE NO OVER PASSES OR CARS NEARBY. NO OTHER APPARENT DAMAGE ANYWHERE. OUTSIDE/EXTERIOR SUNROOF LOOKED FINE (SEE PHOTOS). IT WAS RAINING AT THE TIME. THE SUNROOF, ALTHOUGH SHATTERED, DID REMAIN INTACT, HOWEVER STARTED LEAKING. THIS APPEARS TO BE A VERY COMMON PROBLEM (DO ANY TYPE OF INTERNET SEARCH ON PANORAMIC SUNROOF EXPLODING). PLEASE INVESTIGATE. *TR

08/30/2016
Components: AIR BAGS
Incident Date: 08/28/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4H5DA7******
Summary

INVOLVED IN A HEAD-ON COLLISION WHERE A SUBURBAN C1500, GOING EAST ON HUEBNER, TRIED TO TURN LEFT IN FRONT OF MY CAR AND MY C250 T-BONED THE SUBURBAN. BOTH CARS WERE MOVING, MY C250 WAS HEADING WEST ON HUEBNER, AND THE C1500 WAS TURNING LEFT ONTO NW MILITARY IN FRONT OF MY CAR. AT IMPACT, IT WAS MY ESTIMATE MY CAR WAS GOING ABOUT 15-20MPH, I WAS BREAKING FROM 35-40MPH [SPEED LIMIT 45MPH]) WHICH WAS THE POINT I SAW THAT HE WAS TURNING ACCROSS MY FRONT.

07/25/2016
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 07/22/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB2DG******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED AND THE VEHICLE CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

03/15/2016
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 03/15/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

WHILE MAKING A RIGHT TURN INTO A PARKING LOT AT LOW SPEED ACCELERATOR PEDAL NOT DEPRESSED THE VEHICLE SUDDENLY ACCELERATED. WHEN BRAKES WERE DEPRESSED THEY FAILED AND DID NOT STOP NOR SLOW THE VEHICLE. CAR CRASHED INTO THE BUILDING. AIR BAGS ADDITIONALLY DID NOT DEPLOY AS CAR HIT BUILDING IN CORNER AT CENTER OF FRONT. MINOR INJURY TO DRIVER FROM SEAT BELT RESTRAINT.

02/08/2016
Components: AIR BAGS
Incident Date: 01/13/2016
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

01/25/2016
Components: AIR BAGS
Incident Date: 01/23/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB9DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING 44 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MEDICAL EXAMINER DIAGNOSED THAT THEY DID NOT SEE ANY BROKEN BONES; HOWEVER, THERE WERE SOME BRUISES ON THE KNEES, HIP, UPPER BACK, RIGHT SHOULDER, AND NECK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

12/07/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 10/22/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB2DA******
Summary

PROBLEM IDENTICAL TO ONE IN WETHERSFIELD CT. LISTED AS VEHICLE SPEED CONTROL. HAPPENED TO BOTH MY WIFE AND MYSELF ON TWO SEPARATE OCCASIONS. MY WIFE WAS DRIVING UP THE DRIVEWAY AND ABS LIGHT CAME ON AND VEHICLE SHUT OFFT ALONG WITH BRAKES NOT WORKING AND STEERING WHEEL UNABLE TO TURN.ONE HOUR LATER AFTER SHE LEFT THE CAR I WENT OUT AND IT STARTED AND ALL WARNIG LIGHT WERE OUT. MY INCIDENT OCCURRED ON A CITY STREET PRIOR TO COMING TO A STOP SIGN ABS LIGHT CAME ON VEHICLE HAD NO BRAKES STEERING OR POWER. VEHICLE WAS TRAVELLING SLOW AFTER STOPPING I RESTARTED THE VEHICLE AND EVERYTHING WORKS. NOT SURE IF VEHICLE COVERED BY WARRATY PURCHASE VEHICLE USED WITH 15000 MILES PRESENTLY HAS 27000 MILES ON VEHICLE. BOTH TIMES THE VEHICLE WAS IN MOTION WITH NO BRAKES APPLIED.

12/05/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 11/10/2015
Crash: No
Fire: No
Summary

VEHICLE THROTTLE DID NOT RESPOND. INCIDENT OCCURRED TWICE AND WAS REPAIRED TWICE. VEHICLE HAS LESS THAN 17,500 MILES DRIVEN. IN THE FIRST INCIDENT, WHILE DRIVING IN DRY PAVEMENT AND GOOD WEATHER CONDITIONS ON LOCAL ROADS, THE TRACTION CONTROL LIGHT CAME ON. THE ACCELERATOR PEDAL BECAME LESS RESPONSIVE UNTIL IT NO LONGER RESPONDED TO ANY INPUTS AND VEHICLE WAS STOPPED. VEHICLE WAS RESTARTED AND DRIVEN HOME. INCIDENT OCCURRED AGAIN WHILE DRIVEN TO DEALER FOR REPAIR. DEALER INDICATED THAT CONNECTOR PINS BETWEEN THE THROTTLE BODY AND ECU WAS REPLACED. APPROXIMATELY 2 WEEKS AND 50 MILES LATER, INCIDENT REOCCURS WHILE DRIVING ON HIGHWAY ROADS. DRIVER RECOGNIZING SYMPTOMS, PULLED OVER AND RESTARTED VEHICLE. VEHICLE WAS TOWED TO DEALER FOR DIAGNOSTIC AND REPAIR. DEALER INDICATED THE ACCELERATOR PEDAL, SENSOR, AND CONNECTOR TO ECU REPLACED.

10/19/2015
Components: POWER TRAIN,ENGINE
Incident Date: 10/13/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DA******
Summary

WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH THE VEHICLE. THE CAR IS VERY DANGEROUS TO DRIVE. THIS HAS HAPPENED TO ME NO LESS THAN 20 TIMES IN 2 YEARS OF OWNING THE VEHICLE. MY SON HAS BEEN IN THE CAR WITH ME SEVERAL TIMES WHEN THIS HAS HAPPENED AND IT IS A SAFETY HAZARD TO BE AT HIGHWAY SPEEDS AND THE CAR CAN NO LONGER ACCELERATE AND STARTS TO DECELERATE. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE (NAMELY ME) DIES BECAUSE OF THIS KNOWN ISSUE. THEY HAVE KNOWN ABOUT THIS WITH AN INTERNAL DOCUMENT SINCE OCTOBER 2012 YET THEY CONTINUE TO IGNORE THE PROBLEM.

10/04/2015
Components: TIRES
Incident Date: 10/03/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB7DF******
Summary

CONTINENTAL CONTI PRO CONTACT TIRES WITH APPROX. 12,500 MILES ON THEM WHEN THE PROBLEM WAS DISCOVERED HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUARTER OF AN INCH TO THE RIM. CONTINENTAL IS TURNING A DEAF EAR TO THIS MATTER. THE FIRST AND ONLY THING THEY ARE SAYING IS IT IS FROM A POTHOLE. THESE TIRES SHOWED VIRTUALLY VERY LITTLE WEAR. I STAY ON YTOP OF MY VEHICLES CARE AND ALWAYS HAVE THE PROPER INFLATION. AS WELL AS HIGH SPEED BALANCING DONE IN ORDER TO PROLONG THE LIFE OF THEM. MY CARS FRONT TIRES ARE A DIFFERENT SIZE THAN THE REAR TIRES, THEREFORE THEY CANNOT BE ROTATED. HENCE THE REASON I STAY ON TOP OF THE PROPER INFLATION AND BALANCING. THIS VEHICLE DOES NOT GET DRIVEN IN THE SNOW. I AVOID POTHOLES LIKE THE PLAGUE.I HAVE HIT MORE POT HOLES WITH MY OTHER CAR AND THERE ARE NO BUBBLES ON THEM WHICH ARE PIRELLI TIRES. I AM 61 YEARS OLD AND HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD A BUBBLE ON A TIRE! TIRES WITH MUCH HIGHER MILEAGE ON THEM. THESE TIRES DID NOT NEED REPLACING BECAUSE THE TREAD WEAR WAS EXCELLENT. HOWEVER, I NO LONGER FEEL THAT THE VEHICLE IS SAFE WITH THESE TIRES. YESTERDAY I REPLACED THEM WITH A COMPETITORS BRAND. I WROTE TO CONTINENTAL AND INCLUDED PICTURES, THE RESPONSE I RECEIVED BACK WAS VERY LAME. FROM WHAT I HAVE READ THERE SEEMS TO BE A GROWING LIST OF COMPLAINTS ABOUT CONTINENTAL TIRES. I HOPE THAT THE PROBLEMS PEOPLE ARE EXPERIENCING ARE LOOKED INTO BEFORE SOMETHING AWFUL COULD HAPPEN.

09/22/2015
Components: AIR BAGS,STRUCTURE
Incident Date: 08/19/2015
Crash: Yes
Fire: Yes
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

08/20/2015
Components: AIR BAGS,ENGINE
Incident Date: 08/19/2015
Crash: Yes
Fire: Yes
Vehicle Identification Number: WDDGF4HB1DA******
Summary

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.

08/11/2015
Components: AIR BAGS
Incident Date: 07/24/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB6DR******
Summary

I WAS DRIVING DOWN THE ROAD AT 15MPH AND THE AIRBAG IN THE DRIVERS STEERING WHEEL DEPLOYED FOR NO REASON. MERCEDES DECLINES TO COMPLETE AN INSPECTION AND OFFERED TO REPLACE AND RETURN THE VEHICLE TO ME. I AM CONCERNED WITH THE DECISION TO NOT COMPLETE AN INSPECTION DUE TO THE SEVERE NATURE OF THE SITUATION. I WAS BURNED AND BRUISED ON MY LEFT ARM AND SWERVED INTO THE OTHER LANE DUE TO THE SHOCK OF THE AIRBAG DEPLOYMENT. I AM NOT COMFORTABLE DRIVING THE VEHICLE AND I DO NOT FEEL THAT IT IS SAFE.

06/25/2015
Components: TIRES
Incident Date: 01/10/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB7DA******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C300 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/45R17. THE CONTACT NOTICED THAT ALL OF THE TIRES EXHIBITED BUBBLES ON THE SIDEWALLS. THE DEALER STATED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE REPLACED MULTIPLE TIMES WITH THE SAME TIRES, BUT THE FAILURE PERSISTED. THE TIRES WERE REPLACED TEN TIMES WITHIN 18 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,000. UPDATED 09/11/15*LJ UPDATED 10/30/2017*CN

05/27/2015
Components: UNKNOWN OR OTHER
Incident Date: 05/22/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DR******
Summary

I WAS DRIVING TO COLORADO FROM TEXAS GOING NORTH ON HIGHWAY 285 ABOUT 15 MILES OUT OF CLINES CORNERS WHEN MY MOON ROOF JUST EXPLODED. GLASS WENT EVERYWHERE AND I QUICKLY SWERVED OFF THE ROAD. THERE WERE NO CARS AROUND THAT WOULD HAVE BEEN CAPABLE OF THROWING UP DEBRIS OF ANY KIND. I HAVE SUBSEQUENTLY DONE RESEARCH TO FIND THAT IT IS ALMOST IMPOSSIBLE FOR ROCKS OR DEBRIS TO BREAK A MOON ROOF. THIS SEEMS TO BE A SEMI-COMMON PROBLEM HOWEVER I AM STRUGGLING AT THE MOMENT TO GET MERCEDES TO COVER THE REPAIRS.

01/06/2015
Components: UNKNOWN OR OTHER
Incident Date: 01/06/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS.

11/19/2014
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB0DA******
Summary

LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR

11/06/2014
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/18/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB1DF******
Summary

CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH BECAUSE I WORK FROM HOME AND TAKE CABS ON WEEKENDS WHEN GOING OUT BUT HAD A FRIEND DRIVE THE CAR WITH ME TO SEE WHAT THEY THOUGHT AND THEY SAID THEY DEFINITELY NOTICED THE ISSUE. I AM TAKING MY CAR TO THE DEALERSHIP TO SEE IF THEY WILL MAKE REPAIRS BUT I HAVE A FEELING LIKE OTHERS WHO HAVE SUBMITTED A COMPLAINT I WILL BE TOLD NOTHING IS WRONG. I JUST HAPPENED ACROSS THIS WEBSITE AND THOUGHT I WOULD SEE IF THE PROBLEM WAS JUST MY CAR BUT 11 OF 13 COMPLAINTS ARE THE EXACT SAME ISSUE AS MINE. WHY HASN'T THE NTSB ISSUED A RECALL? DOES SOMEONE OR A BUNCH OR PEOPLE HAVE TO DIE FIRST?? *TR

11/05/2014
Components: POWER TRAIN,AIR BAGS,SEAT BELTS
Incident Date: 03/01/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. *TR

11/04/2014
Components: POWER TRAIN
Incident Date: 05/22/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB8DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND FAILED TO ACCELERATE AS THE TRACTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

10/29/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB5DA******
Summary

I BARELY STEPPED ON THE GAS AND VEHICLE ACCELERATED REAL QUICKLY. IT WAS PRETTY SCARY IT HAPPENED 2 TIMES ALREADY. I DO HAVE A HEAVY FOOT SO I AM TRYING TO MONITOR IF I'M STEPPING ON THE GAS TOO FAST OR HARD. *TR

09/22/2014
Components: POWER TRAIN,ENGINE
Incident Date: 09/22/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HBXDA******
Summary

WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREMENDOUSLY. ALSO MANY MANY COMPLAINTS ABOUT THE 2012-2014 C250 AND NOTHING IS BEING DONE. *TR

09/18/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 09/18/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB7DA******
Summary

I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. *TRW

09/17/2014
Components: SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 08/26/2014
Crash: No
Fire: No
Summary

ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE & I WAS ABLE TO DRIVE INTO MY OFFICE PARKING LOT. MY MERCEDES SERVICE DEPT. SAID NO CODES REGISTERED ON THE COMPUTER, PROBABLY BECAUSE I TURNED THE CAR OFF SO QUICKLY IT DIDN'T HAVE TIME TO. TODAY, 8/17/14, I AM HAVING THE SAME ISSUE. MY CAR IS BACK AT THE MERCEDES SERVICE DEPARTMENT. THIS IS, IN MY OPINION, A DANGEROUS & LIFE THREATENING PROBLEM. *TR

08/28/2014
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 08/24/2014
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF8AB4DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C300. WHILE EXITING THE GARAGE, THE VEHICLE OVER ACCELERATED ON ITS OWN WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT CRASHED THE VEHICLE INTO A CONCRETE BUILDING AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION AND BRUISING TO THE STOMACH, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT WAS WAITING FOR THE MANUFACTURER TO CONDUCT AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

08/21/2014
Components: ENGINE
Incident Date: 08/04/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB6DG******
Summary

2014-08-04: ENGINE LIGHT CAME ON, VEHICLE WOULD NOT ACCELERATE PAST 80 KM/H AND THE ENGINE SHUT OFF - DRIVING IN TRAFFIC. 2014-08-05: BROUGHT VEHICLE TO 550 TERMINAL AVENUE. THEY SAID IT WAS JUST THE FAULT-PUMP AND THAT IT WAS SAFE TO DRIVE. THEY ADVISED ME THAT THEY HAD TO ORDER THE PART FROM GERMANY. VEHICLE WAS LATER RETURNED THE SAME DAY. (23505 KM) 2014-08-06: THE VEHICLE ENGINE SHUT DOWN WHILE DRIVING OUT THE DRIVE WAY, SO I HAD IT TOWED TO 550 TERMINAL AVENUE. (23514 KM). THEY REPLACED A THROTTLE ACTUATOR. 2014-08-12: VEHICLE WAS READY FOR PICK UP. VEHICLE WOULD NOT START. BATTERY REPLACED. 2014-08-14: PICKED UP VEHICLE. THEN EXPERIENCED A LOW ACCELERATING AFTER BRAKING. WENT WITH THE FOREMAN FOR A ROAD TEST AND HE AGREED THAT THERE WAS A DELAY WHEN ACCELERATING AND THAT IT FELT LIKE ITS GOING TO STALL WHILE IN "DRIVE". 2014-08-20: THEY SAID IT WAS CAUSED BY 13 % ETHANOL IN FUEL/ SOFTWARE. THERE'S A PINGING SOUND. BUT I BUY THE SAME GAS EVERY TIME 94 OCTANE FROM CHEVRON. I HAD A VERBAL AGREEMENT SAYING THAT MY CAR WAS SAFE TO DRIVE AND FOR ME TO COME BACK TO MERCEDES BENZ WITH A NEW TANK OF GASOLINE TO SEE IF I WOULD STILL HAVE THE SAME ISSUES AS IT WAS STATED THAT THE ISSUE MAY HAVE BEEN CAUSE BY USING GAS WITH 13% ETHANOL/SOFTWARE. *TR

08/12/2014
Components: FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 07/15/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB7DF******
Summary

SLUGGISH ACCELLARATION. THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST 2 MONTHS. IT HAS HAPPEN ON A TAKE OFF FROM A RED TO A GREEN LIGHT. WHERE I'M COMPLETELY STOPPED AND FROM 0 MPH SPEED I START TO ACCELLARATE & THE CAR FEELS LIKE IT STALLS, ALMOST AS IF IT'S GETTING NO FUEL. I CAN HAVE MY FOOT TOTALLY DOWN ON THE GAS PEDAL & THE CAR HESITATES OR DOESN'T MOVE AT ALL. I HAD AN INCIDENT WHERE I WAS BEHIND A SEMI TRUCK, I ATTEMPTED TO CHANGE LANES FAST BEFORE INCOMING TRAFFIC. THE CAR DID NOT MOVE & I ALMOST GOT HIT FROM BEHIND BECAUSE THE CAR WOULD NOT SPEED UP WHEN I TRIED TO ACCELLARATE. I'VE HAD MY BEST FRIEND IN THE CAR WHILE THIS TOOK PLACE & HE WAS VERY SCARED & SO WAS I. I'M NOT SURE IF THE FUEL INJECTORS ARE PUMPING THE GAS FAST ENOUGH TO GET THE CAR MOVING. THEN AGAIN, WHAT DO I KNOW. I'M A GIRL. ALL I KNOW IS, SOMETHING IS WRONG WITH THIS CAR & IT'S NOT SAFE TO DRIVE. THIS DOES NOT HAPPEN EVERY TIME BUT IT HAPPENS QUITE TOO OFTEN. I'M TO THE POINT NOW WHERE I DON'T TRUST PASSING OTHER CARS AND I'M EXTRA CAUTIOUS WHEN HAVING TO PASS CARS OR FROM LANE TO LANE. I DON'T TRUST THIS CAR. I'VE CONTACTED THE DEALERSHIP TODAY & HAVE AN APPOINTMENT TO MEET WITH MAX AT THE DEALERSHIP IN ANAHEIM HILLS, CA. I'M HOPING I CAN HAVE AN EARLY TERMINATION OF MY LEASE OR GET INTO ANOTHER CAR (HOPEFULLY A SAFE CAR). *TR

05/15/2014
Components: ELECTRICAL SYSTEM
Incident Date: 05/09/2014
Crash: No
Fire: No
Summary

I HAVE C 300 2013 MERCEDES WHICH BROKE MORE THAN 3 TIMES ( ALL WITHIN A YEAR, THIS IS A NEW CAR) WITH THE SAME PROBLEM. THIS ISSUE IS POTENTIALLY DEADLY TO A DRIVER. ACCELERATION DIMINISHED, BREAKS ARE NOT FULLY FUNCTIONING, WIND SHIELD WIPER DON'T WORK, SIGNAL DOES NOT WORK. I REQUESTED TO GET A NEW VEHICLE, BUT MY REQUEST WAS DENIED. MY UNDERSTANDING THAT MERCEDES DOES NOT CARE ABOUT MY SAFETY (OR ANY OTHER PERSON WHO HAS THIS CAR) AT ALL.I THINK THIS SHOULD BE INVESTIGATED FURTHER. MAY BE THEY ARE HIDING SOMETHING ABOUT THIS ELECTRIC PROBLEM. THIS SHOULD BE INVESTIGATED AND POSSIBLY RECALL HAS TO BE DONE. *TR

03/09/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
Incident Date: 01/25/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB1DR******
Summary

WAS ACCELERATING UP HILL AFTER MAKING RIGHT TURN; CHECK ENGINE LIGHT CAME ON, VEHICLE SEEMED TO STALL AND WOULD NO LONGER ACCELERATE IN TRAFFIC SITUATION; MAXIMUM SPEED VEHICLE WOULD GET TO IS 17 MPH. IMMEDIATELY TOOK TO DEALER WHO RAN DIAGNOSTICS, BUT DID NOT IDENTIFY PROBLEM; PERFORMED COMPUTER "RESET" AND TOLD TO BRING BACK IF MORE PROBLEMS. SEVERAL HOURS LATER, SAME ISSUE RETURNED WITH MAXIMUM SPEED OF 7 MPH; CEL AND MULTIPLE DASH WARNING LIGHTS INCLUDING TRACTION CONTROL APPEARED. VEHICLE WAS TOWED TO DEALER AND DEALER WAS NOTIFIED OF SAFETY ISSUE AND POTENTIAL FOR ACCIDENT. AFTER FIVE DAYS, DEALER CALLED AND INDICATED HAD REPLACED THROTTLE MOTOR. DEALER REQUESTED TO KEEP OVERNIGHT AND NEXT MORNING ENGINE WOULD NOT START; FOUND PULL ON BATTERY. APPROXIMATELY 4.5 WEEKS LATER, ORIGINAL ACCELERATION ISSUE RECURRED - WHILE PASSING A TRACTOR TRAILER IN A PASSING ZONE ON TWO-LANE HIGHWAY; WAS UNABLE TO COMPLETE PASSING MANEUVER AND HAD TO FALL BACK IN BEHIND TRACTOR TRAILER JUST IN TIME FOR AN ONCOMING VEHICLE TO PASS IN OTHER DIRECTION, AVOIDING COLLISION, BUT UNDERSCORING IMMINENT SAFETY THREAT OF THIS VEHICLE. VEHICLE WAS RETURNED TO DEALER YET AGAIN AND AFTER MORE THAN ONE WEEK, DEALER INDICATED THAT FUEL PUMP AND INJECTORS HAD BEEN REPLACED PER INSTRUCTION FROM MB USA. AGAIN REQUESTED TO KEEP VEHICLE FOR ADDITIONAL TESTING; VEHICLE REMAINS WITH DEALER AS OF TODAY. THE ACCELERATION ISSUES WITH THIS VEHICLE PRESENT AN IMMINENT THREAT TO SAFETY OF BOTH DRIVER AND OTHER VEHICLES. *TR

02/14/2014
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 11/27/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB1DR******
Summary

REAR FOG LIGHT NOT WORKING TOLD THERE IS ONLY A REAR DRIVERS SIDE FOG LIGHT? CONCERNED W THE PAST TRUNK FIRE ISSUES W LIGHTS. *TR

07/27/2013
Components: AIR BAGS
Incident Date: 05/16/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8AB0DG******
Summary

PASSENGER AIRBAGS ENABLED THEN DISABLED JUST RANDOMLY WHILE DRIVING WITH AN ADULT PASSENGER SITTING WITH THE SEAT BELT CLICKED IN THE FRONT PASSENGER SEAT. A AIRBAG LIGHT COME ON INDICATING THAT THE PASSENGER AIR BAG IS OFF THEN AFTER FEW MILES SUDDENLY A MASSAGE IN THE DASHBOARD SAYING "AIRBAG NOW ENABLED PLEASE SEE DRIVER MANUAL" I TOOK THE CAR TO MB SERVICE, THEY COULDN'T FIND ANY CODE FOR PROBLEMS. THEY ASK ME TO VIDEOTAPE THE MESSAGES AND THE LIGHTS WHEN COME ON. I JUST DID TODAY. WILL SEE WHAT THEY WILL DO WITH IT. IT'S SOUND REALLY DANGEROUS TO DRIVE WITH PASSENGER WITH HIS AIRBAG DISABLED. HAPPEN TO ME 5-6 TIMES , THE CAR HAS 4000 MILE ONLY !! *TR

06/23/2013
Components: AIR BAGS
Incident Date: 04/01/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDA******
Summary

THE 'PASSENGER AIRBAG DISABLED' MESSAGE COMES ON EVEN IF WHEN THERE'S AN ADULT PASSENGER IN THE FRONT SEAT. I BROUGHT IT TO THE DEALER SEVERAL WEEKS AGO AND AM USING A LOANER, ANOTHER 2013 C300, THE MESSAGE JUST APPEARED IN THE LOANER AS WELL, LOANER HAS LESS THAN 1,000 MILES THE MESSAGE APPEARS RANDOMLY WHETHER PARKED OR MOVING. THE DEALER CANNOT GUARANTEE THAT THE AIRBAG WILL DEPLOY OR NOT. THE PART, WHICH IS MANUFACTURED IN GERMANY, IS ON BACK ORDER UNTIL FURTHER NOTICE. *TR

06/12/2013
Components: ENGINE AND ENGINE COOLING
Incident Date: 06/03/2013
Crash: No
Fire: No
Summary

2013 MERCEDES BENZ C-250 TURBBO CHARGED ENGINE. CONSUMER WRITES IN REGARDS TO ACCELERATION AND VEHICLE STALLING ISSUES. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A TURN AT AN INTERSECTION, AND THEN ATTEMPT TO STRAIGHTEN OUT AFTER THE TURN, IT FELT AS THOUGH THE ENGINE WAS ABOUT TO STALL, AND HE WAS UNABLE TO PROCEED FORWARD. AFTER A FEW MOMENTS, THE VEHICLE FELT AS THOUGH IT WAS RE-STARTING AND THEN WAS ABLE TO PROCEED FORWARD. THE CONSUMER WAS INFORMED IT WAS A NORMAL ACTION WITH THE TURBO CHARGED ENGINE. MERCEDES BENZ REFERRED TO IT AS, TURBO LAG. THE CONSUMER BELIEVED THE TURBO LAG MAY RESULT IN A SERIOUS INJURY OR DEATH.

06/07/2013
Components: TIRES
Incident Date: 06/03/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF8ABXDR******
Summary

I HIT A POTHOLE ON THE 96TH STREET TRANVERSE ROAD THROUGH CENTRAL PARK.WESTBOUND AROUND 4:30PM ON JUNE 3, 2013. AAA TOWED ME TO 54TH ST AUTO CENTER ON THE SAME DAY. BOTH RIGHT SIDE TIRES WERE DAMAGED AND COULD NOT BE REPAIRED. THEY BOTH HAD TO BE REPLACED. MY CAR IS A 2013 MERCEDES BENZ COST OF REPAIR $734.36. CAN YOU PLEASE REIMBURSE ME ? *TR

05/16/2013
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/29/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB1DF******
Summary

THE GAS BECOMES NON RESPONSIVE WHILE DRIVING AND OR HAVE TO STOP THE CAR RESTART IT ,THE DEALERSHIP STATES THEY COULD NOT FIND ANY PROBLEM THIS HAPPENED 3 TIMES BEFORE AND THE LAST TIME ON THE FREEWAY AND WAS INVOLVED IN A NEAR MISS WITH AN 18 WHEELER WITCH COULD HAVE ENDED MY LIFE AND POSSIBLY OTHERS ON THE FREEWAY I AM PETRIFIED TO DRIVE THIS CAR SINCE THEN WHICH HAPPENED A FEW DAYS AGO I TOOK IT BACK TO THE DEALERSHIP AND THEY ARE GIVING ME THE RUN AROUND AND CLAIMING THERE IS NO PROBLEM WITH THE CAR .THIS IS A SERIOUS AND DANGEROUS PROBLEM I HAVE HERD FROM OTHERS THAT MERCEDES CAR HAVE THIS PROBLEM AND TRYING TO COVER IT UP FROM THE PUBLIC .PLEASE INVESTIGATE THIS PROBLEM BEFORE IT ENDS UP IN A FATALITY,AND THEN ITS TOO LATE. EVERY TIME THIS HAPPENS A MESSAGE SHOWS UP ON THE DASHBOARD AND I TOOK A PHOTO OF IT THEY STILL IGNORED IT I SPOKE TO MERCEDES THEY ARE INVESTIGATING IT AND AS YET DID NOT CONTACT ME. *TR

05/07/2013
Components: WHEELS
Incident Date: 04/30/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGJ4HB6DF******
Summary

A DEFECTIVE RIM ON MY 2013 C250 CRACKED FROM INSIDE WHILE THE CAR WAS GOING AT BARELY 25MPH AT THE UNIVERSITY OF MIAMI CAMPUS CAUSING A DANGEROUS SITUATION WHICH COULD HAVE JEOPARDIZED MY DAUGHTER'S LIFE HAD SHE BEEN ON THE HIGHWAY AT A HIGHER SPEED. THE CAR IS NEW AND THE TIRES ARE IN IMMACULATE CONDITION. GEICO SAYS BENZ SHOULD PAY FOR THE DEFECTIVE PRODUCT, BENZ SAYS GEICO SHOULD PAY FOR IT. I THINK THIS RIM SHOULD BE RECALLED BECAUSE IT IS A DANGEROUS PRODUCT THAT CAN GET PEOPLE KILLED IF IT HAPPENS WHEN THE CAR IS TRAVELING AT HIGHER SPEED. THANK YOU. *TR

04/29/2013
Components: FUEL SYSTEM, GASOLINE
Incident Date: 04/19/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDGF4HB6DR******
Summary

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE CONTACT SMELLED A SLIGHT ODOR OF GASOLINE FUEL INSIDE OF THE VEHICLE. THE CONTACT ALSO DISCOVERED THAT THERE WAS A LARGE AMOUNT OF FUEL LEAKING ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE FUEL SUPPLY HOSE WAS DETACHED FROM THE HIGH PRESSURE PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,942. UPDATED 7/10/13 *CN THE CONSUMER STATED THE GAS LEAK WAS ON THE TOP OF THE ENGINE. THERE WAS NO WARNING. UPDATED 07/18/13

01/29/2013
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 01/26/2013
Crash: No
Fire: No
Summary

2013 C300 4MATIC LUXURY MODEL. 1/26 - MY ENGINE STOP WHILE WAITING FOR TRAFFIC LIGHT. (2ND TRIP OF THE DAY) IT'S NOT ECO STOP/START KIND OF STOP. THE CAR WON'T START WHEN I RELEASE MY BRAKE AND ALL THE WARNING LIGHTS AT DASH WERE ON. 1/29 - TODAY WHEN I STARTED THE CAR THIS MORNING THE ENGINE STOP 1-2 SECONDS AFTER I STARTED IT. (2ND TRIP OF THE DAY) ALL WARNING LIGHT AT DASH WERE ON. I TOOK OUT MY KEY THEN PLUG IN TO START IT AGAIN. THIS TIME ENGINE STARTED, BUT BOTH ENGINE AND CAR SHAKE LOOKS LIKE IT?S GOING TO STOP. I WAIT FOR 6-7 SECONDS THEN STOP THE CAR. I WAIT FOR ANOTHER 30 SECONDS THEN START MY CAR AGAIN AND THIS TIME IS NORMAL. DON'T WANT TO SEE ENGINE TO STOP WHILE DRIVING. JUST MADE AN APPOINTMENT FOR DEALER TO CHECK NEXT WEEK. PLEASE HELP INVESTIGATE THIS ISSUE ALSO. *TR

10/09/2012
Components: AIR BAGS
Incident Date: 10/06/2012
Crash: Yes
Fire: No
Vehicle Identification Number: WDDGF4HB9DR******
Summary

HEAD ON COLLISION WITH ANOTHER VEHICLE AND THE FRONT END OF A BRAND NEW 2013 MERCEDES C CLASS WAS DESTROYED. VEHICLE WAS LESS THAN A MONTH OLD. AIRBAGS DID NOT DEPLOY AND I WONDER HOW THAT COULD BE WHEN THE ENTIRE FRONT END OF THE VEHICLE WAS SMASHED IN. MERCEDES PRIDE THEIR VEHICLES ON SAFETY AND I'M VERY CONCERNED THAT THEIR NEW MODELS MAY NOT LIVE UP TO THAT STANDARD. AIRBAGS SHOULD HAVE DEPLOYED IN THIS ACCIDENT TO MINIMIZE INJURY OR DEATH. THESE NEW MODELS ARE SLOWLY TAKING TO THE STREETS AND SHOULD BE INVESTIGATED TO SEE IF THERE IS WARRANT FOR AN AIRBAG RECALL. MERCEDES NEEDS TO BE AWARE OF THIS BECAUSE THEY WILL BE DISTRIBUTING THESE VEHICLES ALL OVER THE GLOBE. NOT MUCH IS AVAILABLE ON A 2013 MODEL AND THIS IS A VITAL TIME TO INVESTIGATE BEFORE THE MASSES HAVE THESE VEHICLES WHERE MAJOR INJURIES OR DEATH MAY OCCUR. I FEEL LUCKY TO HAVE WALKED OUT WITH A CONCUSSION AND I HOPE THIS INVESTIGATION CAN PREVENT ANYONE ELSE FROM FUTURE SERIOUS INJURY OR DEATH. *TR

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