2013 Mercedes-Benz GL-Class SUV 4WD

AS YOU STATED ABOVE THE AIR CONDITIONING IS NOT A REASON A DRIVER WOULD LOOSE CONTROL UNLESS YOU HAVE A MERCADES THAT IS LEAKING GAS AND MY KIDS AND PASSANGERS ARE SICK AND PASSING OUT AND SO AM I. THIS HAS BEEN GOING ON ALMOST 3 YEARS. GOES TO DEALERSHIP AND THEN SITS BECAUSE THEY NEVER FIX IT. FINALLY A LAW SUIT WITH PEOPLE HAVING SAME PROBLEM ENTERED THE CLASS ACTION SUIT NOTHING. TOOK THE CAR BACK AND THEY SAY NOW THE TOXIC GAS LEAKING OUT OF FAULTY A/C UNITS THAT MERCEDES WAS SUED AND CONSUMERS WON BUT NOW WON'T FIX THE PROBLEM. SO I NOW HAVE SEVERE ASTHMA MY KIDS NOW HAVE BREATHING ISSUES AND WON'T DRIVE A SICK CAR. A/C UNITS ARE TO BE CONTAINED AND HOLD ANTI-FREEZE THAT IF INHALED AS IT IS LEAKING OUT OF THE NON CONTAINED UNIT IS TOXIC, A CARCINOGEN, SAME TOXIN USED IN NERVE GAS AND IT IS DEADLY AND MERCEDES DOES NOT FIX IT OR CARE. THIS HAS GONE ON FOR YEARS AND IS A NIGHTMARE. THEY MADE A SETTLEMENT BUT THEN THEY DON'T DO WHAT THE JUDGE SET FORTH IN THE SETTLEMENT AGREEMENT AND I AM NOT THE ONLY ONE;

Driver's side tire continues to leak air - note low tire pressure even with new tire replacement. Airmatic Suspension failure. Rear airbag suspension airbag. Compression also failed. Several complaints to dealer advising the car was bouncing up and down while in drive. Took vehicle to the shop with suspension complaints at the end of April 2021. We were told they did not find an issue with suspension but saw an issue with the sway bar. This cost $549.00. The week we brought the car home it was still bouncing up and down and we contacted the dealer again and was advised they did not find anything wrong. Within 2 weeks of having the vehicle, I was driving and the vehicle was violently bouncing up and down even traveling at a low level. We took the vehicle back and have not been advised now that they see the malfunction light for the suspension on they realize that's the issue. The suggested cost to repair only the rear is $4k. If the front and rear need repairs it over $7k. The issue is it appears this is a known issue for the Airmatic system and with a vehicle in this price range and under 90k miles - appears to be a issue with manufacturing. I was also advised this repair is no longer covered on their extended warranty.

WE PURCHASED THE 2013 GL 550 FIVE MONTHS AGO. WHEN WE WERE DRIVING HOME THE VEHICLE SHIFTED ITSELF INTO PARK WHILE IN WAS IN DRIVE. THE VEHICLE ABRUPTLY STOPPED AND VIOLENTLY JERKED THE CAR AND OUR FAMILY WAS INSIDE IN TRAFFIC APPROACHING A FOUR WAY STOP LIGHT. WHEN WE ATTEMPTED TO PUT THE CAR BACK INTO DRIVE AND PULL OFF THE CAR AUTOMATICALLY SHIFTED ITSELF INTO PARK AGAIN WHILE WE WERE DRIVING. THIS HAPPENED IN THE MIDDLE OF TRAFFIC WHILE MAKING A LEFT TURN WITH ONCOMING TRAFFIC AT A LIGHT. POLICE WERE CALLED. CAR WAS TOWED. WE'VE SINCE FOUND THAT THERE WAS A RECALL FOR FAULTY INSTALLATION OF THE EIS FOR THE MODEL YEAR RIGHT BEFORE OURS, 2012. APPARENTLY THE PROBLEM WAS NEVER FIXED AND WAS PASSED ON, BUT MERCEDES BENZ FAILED TO WARN CONSUMERS NOR ISSUE A RECALL. WE ARE GETTING NO HELP WITH REPAIRS EVEN THOUGH THIS IS AN ONGOING SAFETY ISSUES OCCURRING IN SEVERAL OF THEIR CARS. WE'RE ASKING NHTS FOR ASSISTANCE WITH FORCING MERCEDES BENZ TO FIX THIS VERY DANGEROUS AND EXPENSIVE PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2013 GL 550 ##

WHEN ACTIVATION OF THE SUSPENSION LIFT SYSTEM. COMPRESSOR IS COOLING THEN A MALFUNCTION MESSAGE APPEARS ON THE SCREEN. VEHICLE SHAKES VIOLENTLY IN THE REAR UP AND DOWN AT LOW AND HIGH SPEEDS AND OVER ANY SMALL BUMPS IN THE ROAD. THIS CONCERNS ME FOR THE SAFETY OF OTHER OWNERS WHOM MAY HAVE THE SAME PROBLEM. 2013 MERCEDES BENZ GL 450 IS THE MODEL I OWN CURRENTLY AND IVE BEEN HAVING THIS PROBLEM FOR THE PAST 3 MONTHS AND I'M ALMOST SCARED TO DRIVE IT FOR FEAR OF SOMETHING CATOSTROPHIC HAPPENING. PLEASE LOOK INTO THIS PROBLEM. EVEN WHEN PARK AND ACTIVATING THE SUSPENSION SYSTEM THE ERROR MESSAGE STILL APPEARS.. I HAD A INDEPENDANT MECHANIC SAY ITS THE REAR AIR BAGS AND THE COMPRESSOR THAT HAS TO BE REPLACED BECAUSE OF IT BEING A 4 MATIC MODEL THE AIR LINE FROM THE COMPRESSOR IS NOT SUPPLYING THE REAR SUSPENSION WITH ENOUGH AIR TO LIFT THE VEHICLE THUS CAUSING THE PROBLEM THAT WE HAVE.

2013 MERCEDES ROUGH RUNNING AT IDLE, VARIOUS FAULTS STORED FOR INJECTOR QUANTITY COMPENSATION FOR CYLINDER BALANCING. FAULT CODE P1CWF-85. THE CHECK ENGINE LIGHT EVENTUALLY CAME ON. UPON FURTHER INSPECTION AND DIAGNOSIS FOUND THAT BOTH ENGINE BANK 1 AND 2 CAMSHAFT POSITION SENSORS WERE FULL OF OIL DUE TO FAILED INTERNAL PACKING OF SENSOR. INSPECTED INJECTOR CONNECTORS AND HAD OIL, O2 SENSORS CONNECTOR HAD OIL, POWER TRAIN CONTROL UNIT FULL OF OIL. IF ENOUGH OIL WAS TO FLOW THROUGH THE ELECTRICAL WIRES TO THE CONTROL UNIT AS SUCH THIS INSTANCE OR SENSOR MAY RESULT IN IMMEDIATE CATASTROPHIC FAILURE AND VEHICLES ABILITY TO DRIVE. IF THE VEHICLE IS ON THE HIGHWAY AND STOPS WORKING MAY ENDANGER OCCUPANTS. ALSO NOTED THAT THE FAILED PART IS A MERCEDES BENZ SERVICE BULLETIN FOR PREVIOUS MALES AND MODELS BUT THIS 2013 GL550 IS NOT INCLUDED EVEN THOUGH THE SAME PART NUMBER IS USED IN THE NEW CARS AS THE PREVIOUS VEHICLES WITH THIS MERCEDES BENZ ACKNOWLEDGED ISSUE. ALSO NOTED THAT THE BODY HARNESS CONNECT TO THE SAME ENGINE CONTROL UNIT WHICH CONTROLS THE SAFETY FUNCTIONS SUCH AS AIRBAGS, SPEEDOMETER AND OTHER ESSENTIAL FUNCTIONS.*DT*JB

A DEFECTIVE REAR MIDDLE PASSENGER SEAT AIRBAG ALERT / SIGN COMES ON ONCE I TURN THE ENGINE ON. IT STAYS ON THROUGH OUT THE DRIVE. I SUSPECT THE AIRBAG IS DEFECTIVE

THIS CAR HAS LOT OF ISSUES WITH WATER PUMP, RADIATOR LEAK, LOT OF ENGINE PROBLEMS. OIL LEAK IT'S GOT LESS THAN 100,000 MILES. RADIATOR HOSES LEAK. CAR STOPPED ON MASS PIKE GOING TO ALBANY, NY TOOK IT TO BENZ OF ALBANY THEY SAID ENGINE MISFIRES NEEDS ENGINE REPLACEMENT AND IT WOULD COST $47,000 TO REPLACE. VERY VERY BAD ENGINES. I LEFT A VOICEMAIL ON BENZ CUSTOMER SERVICE AND NO ONE CALLED BACK OR SEND ME ANY TYPE OF RECALLS. VERY BAD SERVICE.

UPON ACCELERATION AFTER A COMPLETE STOP THERE ARE SEVERAL SECONDS OF HESITATION TO ACCELERATE AND LOUD CLICKING SOUNDS THAT NEIGHBORING CARS CAN HEAR. AFTER DOING ONLINE RESEARCH, THIS ISSUE IS NOT LIMITED TO GL450. OTHER OWNERS HAVE EXPRESSED THE SAME CONCERN IN OTHER MODELS: 2008 C300, 2009 C300, 2015 C300, 07 GL450, 03 GL450.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE REAR SECTION WOULD BOUNCE UP AND DOWN VIOLENTLY DUE TO A FAULTY REAR AIR SUSPENSION. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE VEHICLE AND THE ARM REST WAS EXTREMELY HOT TO THE TOUCH. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,500.

MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING. MY CAR HAS 64K AND DAIGNOSED THE CAR AT 2 DEALERSHIPS CONFIRMED THE ENGINE CHAIN STRETCHED

OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.

ENGINE HARNESS WIRES CONTAMINATION IN ME, CAUSE SENSORS DAMAGE AND ENGINE PROBLEMS TO START UP RIGHT NORMAL DEALER WANT TO CHARGE ME 14K FOR SERVICE AND REPAIR , EVERY TIME I START THE CAR IT SOUNDS LIKE IT TAKE TIME TO START AND I GET THE CHECK ENGINE EVERTIME I START THE CAR

MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING

AT 9:22AM ON THE MORNING OF JANUARY 2, 2019, MY SUV WAS PARKED IN MY DRIVEWAY. IT WAS OVERCAST, CALM CONDITIONS, AND AROUND 52. I UNLOCKED MY VEHICLE, GOT IN, STARTED THE ENGINE, AND CLOSED THE DRIVER'S DOOR NORMALLY. ONE SECOND LATER, I HEARD AN EXPLOSION AS THE SUNROOF EXPLODED. THERE WAS NO EVIDENCE OF ANYTHING HAVEN FALLEN ON THE VEHICLE NOR ANY EVIDENCE THAT ANYONE HAD TAMPERED WITH MY SUV. I HAD LAST DRIVEN THE VEHICLE THE AFTERNOON OF DECEMBER 31, 2018 IN CONDITIONS SIMILAR TO THOSE DESCRIBED ABOVE. I HAVE NO RECOLLECTION OF MY VEHICLE BEING STRUCK BY ANY OBJECTS IN RECENT YEARS. THIS WAS A SUDDEN AND VERY UNEXPECTED OCCURRENCE.

I WAS DRIVING ON THE HIGHWAY AT 80 MPH.THEN ALL OF A SUDDEN ON THE SPEEDOMETER A MESSAGE STARTED TO BE DISPLAYED BLIND SPOT INACTIVE ,THEN PRE-SAFE FUNCTIONS LIMITED ACTIVE LANE KEEP ASSIST UNAVAILABLE .ALL OF A SUDDEN THE CRUZ CONTROL FAILED. THEM THE TURN SIGNALS FAILED . THEN I STOPPED THE CAR WAITED FOR 10 MINS RESTARTED THE CAR THE SAME ERROR CAME AFTER DRIVING 300 MILES . THE FAILURE OF TURN SIGNALS NEARLY CAUSED ME TO HAVE ACCIDENTS SINCE THE PERSON BEHIND ME DOESNT KNOW WHEN I AM CHANGING THE LANE. I HAD SMALL CHILDREN IN MY CAR AND MY WIFE . THIS PROBLEM IS WORSER THAN THE TOYOTA PRIUS CRUZ CONTROL FAILURE

OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.

BLIND SPOT ASSISTANCE BECOMES DISABLE AND MINUTES LATER THE BLINKERS STOP WORKING. THIS OCCURS WHILE THE CAR IS IN MOTION, AND APPEARS MORE FREQUENT ON COLD WEATHER. THIS CAN ONLY BE RESOLVED BY TURNING OFF THE CAR AND RESTARTING. DEALERSHIP REFERS IT TO BE AN ELECTRICAL PROBLEM WITH THE BLIND SPOT ASSISTANCE. NOW IT HAS DISABLE THE KEYLESS DOOR OPENING AND BUTTON START

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GL550. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY BEGAN TO SPUTTER, HESITATE, AND, ON SEVERAL OCCASIONS, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF ORLAND PARK, 8430 W. 159TH ST, ORLAND PARK, ILLINOIS) WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER HEAD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE FAILURE WAS NOT DUE TO A FAULTY CYLINDER HEAD; HOWEVER, THE SPARK PLUGS AND SPARK PLUG WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE INDEPENDENT MECHANIC LATER DIAGNOSED THAT THE NUMBER 5 CYLINDER WAS MISFIRING AND THE MANUFACTURER ISSUED A SERVICE BULLETIN THAT ADDRESSED THE ISSUE. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

THE SUV WAS 4 MONTHS OUT OF WARRANTEE BUT WITH LESS THAN 15K MILES. WHILE DRIVING, SUDDENLY THE POWER STEERING WARNING LIGHT BECAME ILLUMINATED AND THERE WAS A TOTAL LOSS OF STEERING. WAS ABLE TO STOP THE SUV IN THE MIDDLE OF THE ROAD AND RESTARTED THE ENGINE WITH RETURN OF STEERING FUNCTION. THE VEHICLE IS CURRENTLY AT THE HONOLULU BENZ SERVICE DEPARTMENT GETTING A COMPLETE REPLACEMENT OF THE STEERING RACK.

THERE ARE 13 COMPLAINTS ALREADY LOGGED AT NHTSA ABOUT DIFFERENT MODEL BENZ WITH PANORAMIC ROOF SUDDENLY EXPLODING. LIKELY ALL THOSE UNFORTUNATE DRIVERS, I WAS DRIVING ON A CLEAR SAT MORNING OF OCT 2016 WITH NO TRAFFIC AROUND ME WHEN I SUDDENLY HEARD A LOUD EXPLOSION LIKE A BULLET FIRED. I GOT SCARED AND ALMOST LOST THE CONTROL AND GOT STUNNED. FEW SECONDS LATTER, I SAW GLASS OF PANORAMIC ROOF SHATTERING DOWN I 465. I PULLED OVER & CALLED THE ROAD SIDE.THERE ARE SEVERAL DOZEN CASES ON BENZ FORUM, DEALER AND BENZ NOT ADMITTING THE DESIGN DEFECT. DIFFERING IT TO INSURANCE DUE TO HIGH COST. HOW MANY COMPLAINTS NHTSA NEEDS TO START INVESTIGATION. THE ISSUE IS MORE WIDELY REPORTED THEN KIA/HYUNDAI ROOF ISSUE.

AIRMATIC SUSPENSION SYSTEM DROPS IN THE REAR OF VEHICLE.

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ GL450. WHILE DRIVING APPROXIMATELY 5 MPH IN A PARKING LOT, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY; HOWEVER, THEY RUPTURED AND BURST INTO SMOKE AFTER APPROXIMATELY TEN MINUTES WITHOUT WARNING. BOTH THE DRIVER AND FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE POLICE AND THE PARAMEDICS WERE AT THE SCENE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/14/16 *BF *CN

T BONE FRONTAL CRASH IN TARRYTOWN, NY ON 2/5/16 AT 7:59 PM APPROXIMATELY ON ROUTE 119 WEST. VEHICLE # 2 A KIA SUBURBAN MADE A LEFT TURN IN FRONT OF ME WHEN I IN VEHICLE # 1 HAD A GREEN LIGHT AND RIGHT OF WAY. AIR BAGS DID NOT DEPLOY APPROXIMATE SPEED OF MY MB G 63 , 2013 WAS AROUND 35-40 MPH ON ACTUAL POINT OF IMPACT. ROAD SPEED LIMIT WAS 45 MPH. ROADS WERE CLEAR, WEATHER WAS COLD, NO ICE OR RAIN. SEAT BELT RETRACTION ON PASSENGER SIDE CAUSED STERNUM FRACTURE TO THE PASSENGER OCCUPANT. DRIVER SUSTAINED BRUISES ON ARM ON IMPACT. COMPLETE NON DEPLOYMENT OF AIR BAGS IN MY VEHICLE#1 ON IMPACT. CAUSE OF NON DEPLOYMENT BEING INVESTIGATED BY MB FACTORY ENGINEERS- REPORTS WILL BE SHARED WITH YOU ON AVAILABILITY. ## VIN PASSED ## MERCEDES BENZ G63- 2013 ##

DRIVING DOWN THE FREEWAY AT 60 MPH, A MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL "BLIND SPOT ASSIST INOPERATIVE," AND THE TURN INDICATORS STOPPED WORKING, BOTH LEFT AND RIGHT. HAD TO EXIT THE FREEWAY, BUT WAS NOT ABLE TO INDICATE TO OTHER DRIVERS THAT I WAS CHANGING LANES, AS TURN INDICATORS WERE NOT WORKING. CAME TO PARKING LOT, SHUT THE ENGINE OFF AND STARTED BACK UP, THEN THE TURN INDICATORS STARTED WORKING ALONG WITH BLIND SPOT ASSIST. HOWEVER, THE ISSUE CAME BACK AFTER DRIVING A FEW MORE MILES. THIS PROBLEM ALSO HAPPENED ON THE SURFACE ROADS TRAVELING AT 35 MPH.

TL* THE CONTACT OWNS A 2012 (NA) MERCEDES BENZ GL450. WHILE DRIVING AT 40 MPH THROUGH A PUDDLE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD, WHERE THE VEHICLE EVENTUALLY TURNED OFF. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. IN ADDITION, THE VEHICLE FAILED TO RECOGNIZE THE KEY AND TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. ...UPDATED 09/28/15 *BF *CN

HEADRESTS ON SECOND ROW WITH EASY ENTRY OPTION CANNOT BE REMOVED. THEREFORE, PROPER INSTALLATION OF A CHILD SAFETY SEAT (CONVERTIBLE CAR SEAT) IS IMPOSSIBLE. THIS FAMILY VEHICLE IS UNUSABLE SAFELY FOR A CHILD. *TR

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. WHILE DRIVING AT APPROXIMATELY 80 MPH, THE VEHICLE SHOOK AND THE SIDE MIRRORS BECAME DIM. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE UTILITY ROOM COMPARTMENT UNDER THE FRONT PASSENGER SEAT WAS FLOODED WITH WATER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE PROFUSELY WHEN APPLYING THE BRAKES. THE CONTACT TOOK HIS VEHICLE THE DEALER ON THREE OCCASIONS AND EACH TIME THE DEALER RECOMMENDED AND REPAIRED THE ROTORS AND BRAKE PADS BE REPLACED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. THE CURRENT MILEAGE WAS 15,500.

FRONT END OF CAR STARTS TO SHAKE AT SPEED OF 60MPH AND VEHICLE FEELS LIKE IT WILL NOT STOP. *TR

CAR STALLED WHILE DRIVING. PROBLEM REPORTED TO YOU, BEFORE! THEY SENT ME TO THREE DEALER, ALL THEY DID WAS ROUTINE CHECKS AND DID NOT ADMIT TO PROBLEM. THIS IS EXACTLY LIKE GM KEY PROBLEM. WHY DIDN'T YOU SURVEY THIS ISSUE AND GET A RECALL?!!

1- BRAKES; VIBRATION AND SEVER SHAKING WHILE BREAKING , SINCE 11/2012 AT 2500 MILES NOW AT 14000 MILES . PADS AND ROTORS HAS BEEN CHANGED 3 TIMES AND PROBLEM IS KEEP COMING BACK / 2- VIBRATION WHILE DRIVING : SINCE 11/2012 VEHICLE VIBRATES AT ALL DRIVING SPEED 35-70 AND VARIES OF THE ROADS. HAS BEEN TO SERVICES 8 TIMES . ALL TIRES HAS BEEN REPLACED AT 7K MILES. VEHICLE SYMPTOMS GETS BETTER AFTER ROAD FORCE BALANCE BUT RETURNS AFTER FEW HUNDRED MILES. MB USA HAS DECLINED THE REPAIR! 3- ADDITIONAL PROBLEMS; DRIVER SIDE LUMBAR SUPPORT . REAR DOOR COULD NOT BE CLOSED , COOLING SYSTEM HOSE PROBLEM , KEY FOBS NEEDED TO BE REPLACED , AC CONTROL DOES NOT ADJUST AUTOMATICALLY IN AUTO POSITION. PRE SAFE COLLUSION SYSTEM PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE SECOND ROAD SEAT HEAD RESTS WOULD NOT ALLOW HIS CHILD TO BE SECURED PROPERLY IN A BOOSTER SEAT. THE CONTACT MENTIONED THAT THE HEAD RESTS WOULD CAUSE THE CHILD TO BE PUSHED TOWARD THE SIDE. THE CONTACT WAS CONCERNED THAT THE SEAT BELTS WOULD NOT SECURE THE CHILD IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO STATED THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,500.

BRAKES ROTORS WARPED THIS WAS THE FIRST TIME HAPPENED AGAIN ON JUNE 5 2013 AT 5269 MILES REPLACED AGAIN NOT TOWING ANYTHING. *TR

MY CHILD, WHO IS 11, CAN NOT SIT IN THE REAR SEATS OF THIS TRUCK WITHOUT THE SHOULDER HARNESS SLIDING ACROSS HIS NECK, A TERRIBLE SITUATION SHOULD AN ACCIDENT OCCUR. HIS HEAD IS FORCED DOWNWARD BY THE HEAD REST IN EITHER THE UP OR DOWN POSITION. GIVEN THE POSITION OF THE HEAD REST, EVEN A BOOSTER SEAT IS INEFFECTIVE. THE VEHICLE IS EQUIPPED WITH "POWER EASY ENTRY" OPTION WHICH MAKES REMOVING THE HEADRESTS IMPOSSIBLE (VEHICLES WITHOUT THIS OPTION HAVE REMOVABLE HEAD RESTS). THE DEALER, AFTER SEEING MY CHILD IN THE SEAT, ALSO AGREED THAT THERE IS A SIGNIFICANT SAFETY SO, AT ITS EXPENSE, REMOVED SOME PARTS OF THE "POWER EASY ENTRY" OPTION SO WE COULD REMOVE THE HEADRESTS. THE MANUFACTURER NEEDS TO ADDRESS THIS SAFETY ISSUE. *TR

THE 2ND ROW HEADRESTS DO NOT FULLY EXTEND/RETRACT UPWARD AND ALSO CANNOT BE REMOVED! WE ARE BEING TOLD BY MBUSA THAT THIS IS BECAUSE OF THE "EASY ENTRY 2ND ROW OPTION" AND THAT THOSE HEADRESTS HAVE LIMITED CAPABILITIES AS FAR AS RAISING/LOWERING/REMOVING. AS A RESULT CHILDREN SITTING IN THE 2ND ROW HAVE THEIR HEADS PUSHED FORWARD (BECAUSE OF THE HEADRESTS) WHICH IS CAUSING MAJOR NECK DISCOMFORT AND IS A REAL HAZARD FOR CHILDREN. THIS ALSO CANNOT BE CURED BY RAISING THE HEADREST BECAUSE CHILDREN OF A CERTAIN SIZE, PROBABLY AGES 10-16, AREN'T SHORT ENOUGH TO FIT "UNDER" THE HEADREST AND AREN'T TALL ENOUGH TO HAVE THEIR HEAD/NECK FIT PROPERLY ON THE HEADREST. THERE NEEDS TO BE AN OPTION WHERE THESE VEHICLES, EQUIPPED WITH THE "EASY ENTRY 2ND ROW OPTION", CAN HAVE THEIR 2ND ROW HEADRESTS REMOVED WHEN CHILDREN OF A CERTAIN HEIGHT WILL BE SITTING THERE. THIS IS REALLY A BIG PROBLEM AND A DANGEROUS PROBLEM THAT MBUSA NEEDS TO ADDRESS IMMEDIATELY. I AM NOT SURE HOW THEY MISSED THIS IN THEIR SAFETY TESTS. *TR

THIS VEHICLE WAS PURCHASED NEW- THE HEADRESTS IN THE SECOND ROW ARE NOT ADJUSTABLE. THEY ONLY HAVE TWO POSITIONS: FULLY UP OR FULLY DOWN. IN EITHER OF THESE POSITIONS, MY 11 YEAR OLD CHILD'S HEAD IS IN A CLEARLY UNSAFE POSITION. IN THE DOWN POSITION, HIS BACK IS PUSHED FORWARD AND HIS NECK PUSHED DOWN ON THE SEATBELT. IN THE UP POSITION, THE BOTTOM OF THE HEADREST HITS THE VERY TOP OF THE BACK OF HIS HEAD AND, AGAIN, PUSHES HIS HEAD FORWARD AT A SEVER ANGLE. I HAVE TRIED TO RESOLVE THIS WITH THE DEALER AND MERCEDES BENZ USA BUT THEY HAVE STOPPED REPLYING TO ME. THIS SEEMS TO BE A SERIOUS SAFETY HAZARD FOR ANYONE WHO IS APPROXIMATELY THE SIZE OF MY SON (4' 9"). I WOULD LIKE TO SEND YOU PICTURES OF MY SON SEATED WITH THE TWO HEADREST POSITIONS. *TR

THIS IS TO REPORT AN EVENT HAPPENED MORE THAN ONCE BEFORE. THE CAR ENGINE SYO SUDDENTLY WHILE TRAVELING ON HIGHWAY AT SPEED AND MUST HAVE THE CAR PULL OVER TO THE SIDE OF HIGHWAY TO RESTART AGAIN!!! *TR

I WAS DRIVING FREEWAY 5N (12/20/12) ABOUT 200 MILES N OF LA WITH MY DISTRONIC PLUS SET FOR 79 MPH WHEN THE DISTRONIC QUIT CAUSING THE CAR TO SUDDENLY DECELERATE AND WITHOUT ANY WARNING. A CAR THAT WAS FOLLOWING (TOO) CLOSELY HAD TO BRAKE TO AVOID HITTING ME. I RECEIVED 3 ERROR MESSAGES SAYING DISTRONIC PLUS INOPERATIVE, ACTIVE LANE KEEPING ASSIST INOPERATIVE AND ACTIVE BLIND SPOT ASSIST INOPERATIVE. MY MANUAL HAS ERROR MESSAGES THAN CAN OCCUR BUT DID NOT SHOW THE ERROR MESSAGES I RECEIVED ON THE DASH READ-OUT. ON 1/9/13 THE DISTRONIC FAILED AGAIN IN THE SAME WAY WITH THE SAME MESSAGES. I TOOK THE CAR TO MERCEDES ON 1/17/13 FOR INSPECTION. THE DEALER FOUND "NO RELATED FAULT CODES PRESENT". I HAVE ASKED MERCEDES REPEATEDLY IF THIS IS SUPPOSED TO HAPPEN AND THEY WILL NOT ANSWER MY QUESTION. AND THEY HAVE NOT ANSWERED WHY MY ERROR MESSAGES ARE NOT SHOWN ANYWHERE IN THEIR MANUALS. ON A TEST DRIVE WITH A SERVICE TECH ON 3/21/13 THE DISTRONIC FAILED TO BRAKE THE VEHICLE WHEN THE VEHICLE CAME UPON A PARKED CAR AND ALSO A CAR IN THE DRIVING LANE. THIS HAPPENED 5 TIMES. THE SERVICE TECH SUPERVISOR DROVE THE CAR AND HAD THE EXACT EXPERIENCE. ON APRIL 4, 2013 I HAD AN APPOINTMENT TO HAVE MY CAR DRIVEN BY A FACTORY REP. THE MERCEDES FACTORY TECHNICAL SPECIALIST AND THE PENSKE SHOP SUPERVISOR DROVE AND TESTED MY CAR SEVERAL TIMES. THE VEHICLE DID NOT STOP OR SOUND A TONE WHEN COMING UP ON STOPPED VEHICLES OR CARS IN THE DRIVING LANE WHEN THE DISTRONIC PLUS WAS ACTIVATED WHICH IS NOT HOW IT IS DESIGNED TO WORK. NOT KNOWING THE CAUSE THE MB FST NOTED ON MY WORK ORDER OF APRIL 4, 2013: 5442 MB FTS TO REVIEW. I HAVE NOT HEARD BACK FROM MERCEDES ON THESE ISSUES OTHER THAN A BUY BACK OFFER THAT STATES THAT MY CLAIMS ARE "DOUBTFUL" WHICH IS SIMPLY NOT TRUE. THEIR RESPONSE IS IRRESPONSIBLE AND INSULTING. I WANT MY CAR FIXED SO IT IS SAFE TO DRIVE.