EN

2014 BMW X5 Xdrive35D SUV AWD

6
Recalls
54
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

54 Complaints

for 2014 BMW X5 XDRIVE35D
01/04/2022
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C55E0******
Summary

Failure of High Pressure Fuel pump. My vehicle has low mileage, and BMW has had issues with High pressure fuel pump with same engine as my vehicle. I feel this defect is extended to more vehicles than was stated BMW.

08/10/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C5XE0******
Summary

Failed fuel pump. Car became very jumpy and could no longer drive it. Thick black smoke.

02/19/2021
Components: SUSPENSION,POWER TRAIN,AIR BAGS
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C57E0******
Summary

WATER KEEPS COMING INSIDE THE CAR EVERY TIME ITS RAINING OUTSIDE ,I TOOK THE CAR TO A BMW DEALERSHIP AND THEY FIXED STAYING THAT THE ROOF DRAINS WERE CLOGGED, AFTER A MONTH AGAIN WATER INSIDE MY CAR AFTER THE RAIN ,I TOOK MY CAR BACK TO THE DEALERSHIP AND THEY FIXED AGAIN THEY CHARGED ME EVEN THOUGH I HAD A WARRANTY , NOW AFTER COUPLE OF MONTHS AGAIN WATER INSIDE THE CAR AFFECTING THE ELECTRIC UNDER THE PASSENGER SEAT AND ALL OVER THE CAR , PLEASE LOOK IN TO THIS MATTER THIS WAS A 90K BMW ,WE HAVE KIDS TRAVELING INSIDE THE CAR AND WE DON'T WANT THE ELECTRIC OR AIRBAGS TO GET ON FIRE OR EXPLODE, THANK YOU WE APPRECIATE IT .

02/08/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C55E0******
Summary

WITH ONLY 66,000 MILES , THIS IS MY SECOND BMW DIESEL THAT REQUIRES A REPLACEMENT SCR ACTIVE TANK AT A COST IN EXCESS OF $2,000 SO THE ADDITIVE CAN BE MEASURED. THE OLDER VERSION OF THE X5 RECEIVED A WARRANTY EXTENSION, BUT NOT THE CURRENT MODEL EVEN THOUGH THE PROBLEM PERSISTS. SHAMEFUL.

01/09/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 01/08/2021
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR0C51E0******
Summary

WAS DRIVING AND SAW MANY RANDOM WARNING LIGHTS GOING OFF IN THE CAR THEN SMOKE FILLED THE CABIN. I STOPPED WENT TO THE REAR OF THE VEHICLE OPENED THE TRUNK AND NOTICED AN ACTUAL FIRE COMING FROM THE SIDE WALL COMPARTMENT THAT HOLD THE CAR JACK. AFTER A COUPLE OF MINUTES THE ENTIRE INSIDE OF THE CAR WAS ENGULFED IN FLAMES.

12/14/2020
Components: UNKNOWN OR OTHER
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C5XE0******
Summary

MY CAR WAS PARKED IN FRONT OF MY HOME AND THE NEXT MORNING AFTER A HEAVY RAINSTORM, BOTH THE FRONT DRIVER AND FRONT PASSENGER FOOT WELL WERE FILLED WITH WATER. THIS IS A BIG ISSUE SINCE THE CARPET IS WET AND A RIPE BREADING GROUND FOR MOULD. THIS ISSUE IS CONCERNING SINCE I WOULD EXPECT A BMW VEHICLE TO HAVE NO OPPORTUNITY FOR LEAKING WATER FROM THE OUTSIDE.

10/12/2020
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 10/09/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXKR0C58E0******
Summary

2014 BMW X5 XDRIVE. AS I AM ENTERING A PARKING SPOT, MOVING FORWARD, I STEPPED ON THE BRAKE TO STOP MY CAR, AND INSTEAD OF DOING THAT, THE ENGINE REVVED UP AND ACCELERATED QUICKLY. TRIED TO CLICK PARKING BUT THE CAR HARD STOPPED BECAUSE IT HIT THE ROCK IN THAT AREA IN FRONT OF ME. ABLE TO PUT IT INTO PARKING AFTER IT HIT THE ROCK. FRONT RIGHT BUMPER DAMAGED PRETTY SEVERELY. FORTUNATELY NO ONE HURT BUT IF WE ROLLED PAST THE ROCK ALL 5 OF US WOULD HAVE BEEN DEAD AS THERE IS A VALLEY INFRONT OF US. SIMILAR THING HAPPENED 10 MONTHS BACK WHEN WE ARE AT A TRAFFIC SIGNAL ENGINE REVVED UP AND MOVED FORWARD. WHEN WE CALLED LOCAL DEALERSHIP THEY SAID NO RECALLS AT THAT TIME.

08/06/2020
Components: POWER TRAIN
Incident Date: 07/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C58E0******
Summary

2014 BMW X5. CONSUMER WRITES IN REGARDS TO CRACK TO THE TRANSMISSION HOUSING. *LD THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE CONTACTED BUT, NO REMEDY WAS FOUND. *JS *JS

07/13/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C58E0******
Summary

I HAD A FAILED HIGH PRESSURE FUEL PUMP, WHICH BMW ADMITS IS FAULTY, AND THEY HAVE AN EXTENDED WARRANTY FOR. I HAD TO HAVE IT REPLACED, BUT SINCE I HAD IT CHANGED OUT AT AN INDEPENDENT SHOP BMW REFUSES TO REIMBURSE ME FOR IT. JUST LOOKING TO SEE IF THERE ARE ANY OPTIONS FOR AVENUES FOR REIMBURSEMENT.

02/10/2020
Components: VISIBILITY/WIPER
Incident Date: 02/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C5XE0******
Summary

AS I WAS SITTING IN STOP AND GO TRAFFIC, I HEAR A LOUD 'BOOM' SIMILAR TO A SMALL EXPLOSION. CLUELESS TO WHAT HAD HAPPENED BECAUSE I CLEARLY WAS NOT HIT BY A CAR OR ANY OBJECT AS WE WERE SITTING STILL. AS I CONTINUED TO DRIVE I COULD HEAR THE GLASS OVERTOP OF ME CONTINUE TO CRACK AND SEEMINGLY SHATTER. I GOT HOME AND FOUND THAT MY PANORAMIC SUNROOF EXPLODED OUTWARDS.

12/13/2019
Components: UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPER
Incident Date: 03/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C5XE0******
Summary

BMW X5 CONTINUED FLOODING PANORAMIC SUNROOF LEAKS MANUFACTURING DEFECT. FLOODING INTERIOR. THE MOISTER MAKE THE X5 DANGEROUS TO DRIVE ( FLOOR DRIVERS SIDE OVER ONE PINT OF WATER, DRIVING ABILITY IMPACTED, BRAKES, NO VISIBILITY DUE TO SEVERE CONDENSATION ON WINDSHIELD, ELECTRICAL COMPONENTS DAMAGED. BMW OF NORTH AMERICA IS AWARE OF THIS NATIONWIDE PROBLEM. THIS X5 BMW X5 EXTENDED COVERAGE +FEB 15, 2020, CERTIFIED +2. MAINTENANCE PLAN FEB 15, 2020 + CPO PLAN COVERS DEFECTS OF MATERIALS UNTIL 2021 AND OR 100K MILES ON BOTH INCIDENTS OF WATER DAMAGE THE VEHICLE WAS PARKED ON A RESIDENTIAL STREET.

10/28/2019
Components: ENGINE
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C52E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE). AFTER CONTACTING GEBHARDT BMW (4740 VALMONT RD, BOULDER, CO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

05/02/2019
Components: ENGINE
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C56E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF EUGENE (LOCATED AT 2100 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401, (541) 342-1763) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/22/2019
Components: ENGINE
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C59E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOM BUSH BMW JACKSONVILLE (9875 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 371-4790) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/05/2019
Components: ENGINE
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C52E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. THE CONTACT STATED THAT THE VEHICLE HAD REDUCED ENGINE POWER, THE CHECK ENGNE INDICATOR ILLUMINATED, AND THE OVERALL MAINTENANCE REQUIRED MESSAGE WAS DISPLAYED. THE ENGINE ALSO EMITTED A STRONG UNKNOWN ODOR WHEN THE ENGINE WAS STARTED. THE ODOR WAS ALSO PRESENT WHEN THE ENGINE WAS SHUT OFF. THE CONTACT SPOKE WITH BMW OF FAIRFAX (2801 OLD LEE HWY, FAIRFAX, VA, 22031, (855) 213-6730) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/09/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/09/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR6C56E0******
Summary

DRIVING THE FOR 18 MILES UP A MOUNTAIN ROAD TO A SKY RESORT ON SNOW COVERED ROAD. NEVER EXCEEDED 20 MPH BECAUSE OF CONDITIONS. DURING THE TRIP THE BRAKE SYSTEM LIGHT CAME ON AND SCREEN SAID USE CAUTION. PARKED THE CAR AT THE PARKING LOT, TURNED IT OFF. TURNED IT BACK ON AND IT SEEMED OK, THE ERROR MESSAGE WAS GONE. WENT TO OUR ROOM. 20 MINUTES LATER THE SHERIFF CALLS AND SAID MY CAR IS ON FIRE. IT WAS A TOTAL LOSS.

02/19/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/15/2019
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR0C55E0******
Summary

OUR BMW X5 2014 HAD A SUDDEN SPONTANEOUS FIRE WHICH ENGULFED THE ENTIRE CAR WHEN IT WAS DRIVEN ON THE HIGHWAY.

01/28/2019
Components: STRUCTURE,FUEL/PROPULSION SYSTEM
Incident Date: 01/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

SUNROOF MOTOR SHORTED AND KILLED BATTERY AT 45,000 MILES. CAUSED DRIVETRAIN MALFUNCTION. DOOR MOLDING ON REAR DRIVERS SIDE DOOR SEPARATING. FUEL INJECTORS FAILED (CYLINDER 4 AND 6) CAUSING DRIVE TRAIN MALFUNCTION AT 55,000.MILES

11/07/2018
Components: UNKNOWN OR OTHER
Incident Date: 11/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C54EO******
Summary

SUNROOF EXPLODED WHILE DRIVING AT 60 MPH

07/21/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C53E0******
Summary

THIS 2014 BMW X5 HAS A DIESEL ENGINE. THE FUEL PUMP HAS FAILED TWICE IN NINE MONTHS CAUSING THE VEHICLE TO SUDDENLY LOSE POWER AND COMPLETELY STOP. THE VEHICLE WAS STATIONARY AT A STOP LIGHT BOTH TIMES. HOWEVER, THIS CAN OCCUR WHILE IN MOTION AT ANY TIME. THIS DIESEL ENGINE FUEL PUMP FAILURE IMPACTS ENTIRE FUEL SYSTEM WHICH REQUIRES A COMPLETE REPLACEMENT (PLEASE SEE ATTACHMENT FOR FIRST REPAIR. THE CAR IS CURRENTLY AT BMW SERVICE}. THIS PROBLEM WILL OCCUR AGAIN BECAUSE THEY KEEP USING THE SAME PARTS. I AM SURE WITH SOME INVESTIGATING YOU WILL FIND THAT THIS IS AN UNREPORTED PROBLEM WITH BMW. THE SAFETY OF MY FAMILY IS AT STAKE AND BMW IS BEING COMPLETELY EVASIVE AT THIS POINT.

06/22/2018
Components: STRUCTURE
Incident Date: 06/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C52E0******
Summary

VEHICLE HAS COMFORT ACCESS SOFT CLOSE DOORS. WHILE DRIVING, 2 SEPARATE TIMES, THE PASSENGER DOORS BECAME UNLATCHED, OR OPENED BY THEMSELVES. IT HAPPENED ON BOTH FRONT AND REAR DOORS.

03/20/2018
Components: STRUCTURE
Incident Date: 03/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C50E0******
Summary

BMW SOFT CLOSE DOORS CAME OPEN I WAS DRIVING ON THE FREEWAY YESTERDAY 3/19/2018 AND THE PASSENGER DOOR ON MY VEHICLE CAME AJAR. MY VEHICLE IS EQUIPPED WITH COMFORT ACCESS AS WELL AS SOFT CLOSE DOORS AND THIS IS A VERY DANGEROUS SITUATION AS THERE WERE PASSENGERS IN THE CAR. I AM UNCERTAIN AS TO WHY THE DOOR DID THIS, I WAS TRAVELING AROUND ~60 MPH, THERE WAS A ~20 MPH HEADWIND, HOWEVER THIS IS EXTREMELY UNNERVING.

03/20/2018
Components: STRUCTURE
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C5XE0******
Summary

I HAVE THE SOFT-CLOSE DOOR OPTION AND ON THREE OCCASIONS MY DRIVERS REAR DOOR HAS UNLATCHED WHILE DRIVING. IT DID NOT OPEN BUT, RATHER, BECAME UNLATCHED RESULTING IN A WARNING.

11/21/2017
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 10/18/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR0C53E0******
Summary

ON OCTOBER 18, 2017 AT APPROXIMATELY 7:50PM, MY 2014 BMW X5 SPONTANEOUSLY IGNITED IN MY GARAGE - THE FIRE FROM THE EXPLOSION DESTROYED ALL CONTENTS IN MY GARAGE, INCLUDING A SECOND CAR AND THE FIRE AND SMOKE DAMAGE DESTROYED THE HOUSE AND MOST OF THE CONTENTS. THE VEHICLE WAS TURNED OFF AND PARKED IN MY GARAGE; THE GARAGE WAS CLOSED. I PARKED THE CAR IN MY GARAGE AT 7:30PM AND THE EXPLOSION HAPPENED AROUND 7:50PM. THE CAR WAS IN PERFECT CONDITION, I HAD JUST PURCHASED IT ON JUNE 27, 2017, IT WAS CERTIFIED WITH 16,000 MILES ON IT AND I ONLY PUT 5000 MILES ON IT WITHIN THAT 3.5 MONTH TIME PERIOD. THERE WERE NO SIGNAL OR WARNING INDICATORS ON, EVER; IT WASN'T EVEN DUE FOR AN OIL CHANGE. THE CAR DROVE FINE THAT DAY AND NOTHING WAS AMISS. THE FIRE INVESTIGATORS ARE FAIRLY CERTAIN THE ABS CONTROL UNIT (A PART MANUFACTURED BY BOSCH) WAS FAULTY AND SHORTED, THUS CAUSING THE FIRE. THE INVESTIGATOR SAID THIS IS THE 150TH CASE HE'S SEEN OF THIS SPECIFIC CONTROL UNIT STARTING A FIRE. I WAS IN THE SHOWER DURING THE EXPLOSION, MY TWO AUTISTIC CHILDREN, AGES 7 AND 10, WERE SLEEPING. (MY HUSBAND WAS NOT HOME AT THE TIME). THANKFULLY I WAS ABLE TO ESCAPE WITH MY CHILDREN UNHARMED. THE WHOLE EXPERIENCE HAS BEEN INCREDIBLY TRAUMATIC FOR MY TWO CHILDREN, BOTH OF WHOM HAVE SEVERE AUTISM. WE MOVED INTO A NEW HOME, BUT MOST OF OUR BELONGINGS HAVE BEEN DESTROYED AND WE ARE LITERALLY STARTING FROM SCRATCH. HERE ARE SOME LINKS TO THE NEWS REPORTS: HTTP://WWW.CBS8.COM/STORY/36634964/FAMILY-ESCAPES-HOUSE-FIRE-IN-CARMEL-VALLEY HTTPS://WWW.NBCSANDIEGO.COM/NEWS/LOCAL/HOUSE-FIRE-IN-CARMEL-VALLEY-451540633.HTML I WILL ALSO ATTACHED PHOTOS AND THE FIRE REPORT. THANK YOU

09/14/2017
Components: STRUCTURE
Incident Date: 05/12/2017
Crash: No
Fire: No
Summary

AT 48,500 MILES I HAD A PASSENGER DOOR NOT CLOSED LIGHT COME ON. I HAVE THE OPTIONAL SOFT CLOSED DOORS. I MADE AN APPOINTMENT BUT WAS NOT ABLE TO GET IN RIGHT AWAY DUE TO SCHEDULING ISSUES AS THE NEAREST DEALER IS 60+ MILES AWAY. BY THE TIME I GOT THE CAR TO THE DEALER IT HAD 50,015 MILES. I WAS TOLD BY THE DEALER THAT BMW WAS VERY STRICT ABOUT THE MILEAGE WARRANTY AND WOULD NOT FIX IT DESPITE THE FACT I CALLED TO MAKE THE APPOINTMENT THE WEEK PRIOR "WHILE STILL BELOW 50,000 MILES". I WAS TOLD I SHOULD HAVE FLAT-BEDDED IT IN AND I WOULD HAVE STAYED BELOW 50000 MILES AND IT WOULD HAVE BEEN COVERED. THIS SEEMED A RIDICLOUS TO ME. THE ESTIMATED COST WITH DIAGNOSIS WAS $1,100 APROX. FOR WHAT APPEARED TO BE A DOOR LATCH SENSOR MALFUNCTION. AT 52, 500 MILES THE DRIVER DOOR IS NOW HAVING THE SAME PROBLEM AND IS AT THE DEALERSHIP. I KNOW BMW HAS HAD OTHER ISSUES WITH THEIR SOFT CLOSE DOORS AND WANT TO ADD MY ISSUES. MY VEHICLE IS A 2014 X5 35I XDRIVE. ORDER OF EVENTS, 5-17 48,500 APRX. FIRST ISSUE WITH PASSENGER DOOR (INTERMITTENT THEN CONTINOUS) SCHEDULED APPT 6-6-17 VEHICLE HAD 50015 MILES. 8-17 DRIVER SIDE DOOR LIGHT (INTERMITTENT AT FIRST THEN CONTINUOUS) IN DEALER 9 -10-17 FOR REPAIR. I DID CONTACT BMW ABOUT ISSUE AND THEY ARE LOOKING INTO OFFERING ME "GOODWILL" SERVICE!!

08/29/2017
Components: ELECTRICAL SYSTEM
Incident Date: 08/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C58E0******
Summary

DOORS RANDOMLY OPEN WHILE THE VEHICLE IS IN MOTION. I WAS NOT ABLE TO DUPLICATE IN THE DEALERSHIP TO HAVE THE ISSUE FIXED.

08/08/2017
Components: AIR BAGS
Incident Date: 08/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C58E0******
Summary

IDIOT LIGHT SAYS PASSENGERS AIR BAGS HAS FAULT.

05/31/2017
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 05/05/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR0C5XE0******
Summary

ON THE NIGHT OF MAY 5TH, 2017, WHILE I WAS DRIVING MY 2014 BMW X5, AT THE MILEAGE OF 6800 MILES. A BURNING SMELL CAME OUT FIRST. 2 MINUTES AFTER THE SMOKE CAME OUT. I ASKED MY KIDS GET OUT OF THE CAR. ANOTHER 2 MINUTES LATER, THE FIRE CAME OUT FROM THE BOTTOM OF THE ENGINE. THE FIRE WAS TOO BIG THEN WE CALLED SEATTLE FIRE DEPARTMENT TO EXTINGUISH IT. SO FAR, GEICO SAID THIS CAR IS TOTALED. BUT BMW NORTH AMERICA DID NOT PAY TOO MUCH CARE WITH THIS ACCIDENT. JUST SAYING THE PRIMARILY RESPONSIBILITY IS GEICO DESPITE I KEEP TO REMINDER HER "MY CAR IS UNDER WARRANTY". AS OF TODAY, I HAVE HEARD NOTHING FROM BMW NORTH AMERICA TELLING WHAT TO DO FOR ME. GEICO RENT A TEMP CAR FOR ME.

05/11/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/26/2016
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR0C59E0******
Summary

MY CAR CAUGHT ON FIRE BY ITSELF WHILE I WAS DRIVING ON A SUBURBAN STREET WITH THE ENTIRE FAMILY IN THE CAR. IT WAS QUICKLY CONSUMED BY FLAMES. I STOPPED AT AN INTERSECTION AND WE ALL GOT OUT THANKFULLY.

04/08/2017
Components: SEAT BELTS
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR2C58E0******
Summary

THE 3RD ROW SEAT BELT ON THE LEFT SIDE (DRIVER SIDE) DOES NOT RETURN BY IT SELF PROPERLY. THIS IS, WHEN YOU BUCKLE UP THE SEAT BELT DOES NOT RETURN BY IT SELF PROPERLY SO YOU HAVE TO PUSH THE REMAINING BELT INSIDE THE SIDE WALL OF THE CAR BECAUSE IT STAYS LOOSE NOT TIGHT. I WANT TO KNOW IF THE DEALER HAVE TO CORRECT THIS ISSUE EVEN WHEN THE BASIC WARRANY IS FINISHED. IT SEEMS THAT THE RETRACTOR IS DEFECTIVE.

02/07/2017
Components: VISIBILITY
Incident Date: 01/14/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL BANG SOUND EMITTED FROM THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE SUN ROOF EXPLODED FROM WITHIN THE VEHICLE. THE CONTACT AND THE DRIVER SUSTAINED HEARING LOSS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE SUN ROOF WAS REPLACED; HOWEVER, THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

11/17/2016
Components: AIR BAGS
Incident Date: 11/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C50E0******
Summary

TAKATA RECALL.... I RECEIVED NOTIFICATION FROM BMW OF THE SAFETY RECALL AND "FINAL REMEDY AVAILABLE" I CALLED STEVENS CREEK BMW TO SCHEDULE AN APPOINTMENT AND WAS ADVISED THAT IT WILL TAKE ABOUT 1 MONTH FOR THEM TO GET THE PART. WITH A RECALL INVOLVING SERIOUS INJURY OR DEATH I FEEL THAT 1 MONTH IS FAR TOO LONG TO EXPECT OWNERS NOT TO BE ABLE TO SAFELY DRIVE THEIR VEHICLE.

11/10/2016
Components: AIR BAGS
Incident Date: 11/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C51E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V683000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/15/17*LJ

04/08/2016
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 03/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C50E0******
Summary

WHILE BOTH IN CITY DRIVING AS WELL AS IN THE RULES THE CAR BRAKED SPONTANEOUSLY WITH NO ONE OR NOTHING IN SIGHT. THE ROAD CONDITIONS WERE CLEAR THERE WAS NO ONE OR NOTHING ON THE ROAD THAT SHOULD HAVE CAUSED THE PEDESTRIAN INDICATOR TO CAUSE THE CAR TO APPLY THE BRAKES. THIS HAPPENED ON TWO DIFFERENT OCCASIONS AND BOTH OCCASIONS THE ROADS WERE CLEAR AND ON UNOBSTRUCTED. THIS OCCURRED WHILE I AND MY HUSBAND WE'RE DRIVING AT SPEEDS OF APPROXIMATELY 30 TO 35 MPH. THIS IS A POTENTIAL HAZARD BECAUSE SETS SPONTANEOUS BREAKING CAN CAUSE A REAR END COLLISION.

09/21/2015
Components: STRUCTURE
Incident Date: 09/15/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR2C54E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. ONCE THE VEHICLE WAS PARKED IN THE DRIVEWAY, A FIRE OCCURRED AND BURNED THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 16,000.

09/21/2015
Components: STRUCTURE
Incident Date: 09/15/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXKR2C54E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE INTERIOR CAUGHT FIRE. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. NO FURTHER DETAILS WERE AVAILABLE FOR THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

08/14/2015
Components: ELECTRICAL SYSTEM
Incident Date: 07/12/2015
Crash: No
Fire: Yes
Summary

CAR STALLED WHILE DRIVING DOWN THE INTERSTATE. CAR WENT INTO NEUTRAL AND WE WERE ABLE TO PUSH BUTTON START. EXITED THE INTERSTATE AND STAYED ON SERVICE TO REMAIN SAFE. PASSENGER RESTRAINT SYSTEM NOTIFICATION APPEARED STATING TO REMAIN IN SAFETY BELTS AND CONTACT SERVICE CENTER. CAR HAD BAD SMELL AND SMOKE CAME FROM REAR HATCH. CAR IN FLAMES IN LESS THAN ONE MINUTE. WE HAVE POLICE REPORT, VIDEO, PICTURES, INSURANCE REPORTS ETC. BMW NEEDS TO BE ACCOUNTABLE AND OTHERS WARNED ABOUT THESE HAZARDS,

06/22/2015
Components: UNKNOWN OR OTHER
Incident Date: 06/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR2C54E0******
Summary

AS I WAS DRIVING ON THE HIGHWAY AT 70 MPH, MY LOCKED PASSENGER SIDE DOOR CAME UNLATCHED. I HEARD THE WIND FROM THE OUTSIDE AND THE ALERT CAME ON, THAT'S HOW I KNEW IT CAME OPEN. I HAD ALREADY BEEN DRIVING FOR AN HOUR, SO I KNOW IT HAD BEEN CLOSED. THREE DAYS LATER, MY LOCKED REAR PASSENGER DOOR DID THE SAME THING. I HAD BEEN DRIVING FOR TEN MINUTES THAT TIME AND I WAS GOING 30 MPH. BOTH TIMES, THE DOOR LOCK REMAINED IN THE DOWN POSITION. THIS GREATLY CONCERNS ME AS A SAFETY ISSUE. UPDATED 09/14/15*LJ UPDATED 10/26/2017*CN

03/31/2015
Components: STRUCTURE
Incident Date: 02/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXKS4C57E0******
Summary

THE FIRST TIME THE FRONT PASSENGER DOOR OPENED ON IT'S OWN TO THE SAFETY CATCH WHILE MERGING ONTO A FREEWAY. THE RESULT WAS A DASHBOARD ALARM STATING A DOOR WAS OPEN. THIS VEHICLE IS EQUIPPED WITH SOFT CLOSE DOORS OPTION. THE SECOND TIME THE LEFT-READ DOOR OPENED TO THE SAFETY CATCH WHILE TRAVELING APPROXIMATELY 20MPH IN A RESIDENTIAL NEIGHBORHOOD. IN BOTH INSTANCES, THE VEHICLE WAS ONLY OCCUPIED BY THE DRIVER. THE VEHICLE WAS AT A DEALER WHO REPLACED SEVERAL COMPONENTS WITHIN THE DOORS. *TR

03/05/2015
Components: AIR BAGS
Incident Date: 02/25/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

I AM REPORTING TO YOU AN ACCIDENT I SUFFERED LAST WEDNESDAY, FEBRUARY 25, 2015 WITH MY 2014 BMW X5. IN THE ACCIDENT, I SLID ON ICE ON THE ROAD FOR MORE THAN 150 FEET AND THEN WENT OFF THE SIDE OF THE MOUNTAIN, BECAME AIRBORNE, BROKE THROUGH TREES, AND THEN EVENTUALLY CRASHED INTO A CONCRETE WELLHOUSE ABOUT 50' DOWN THE MOUNTAIN. THE IMPACT BY THE CONCRETE WELLHOUSE CAUSED MY ENTIRE FRONT DRIVER'S SIDE AND DRIVER'S DOOR AND LEFT FRONT TO BE DAMAGED. THE DAMAGE IS VERY SIGNIFICANT. WHEN I FINALLY STOPPED, THE COMPUTER SCREEN ON THE CAR SAID "AIRBAG FAILURE/MALFUNCTION." I HAVE SUFFERED INJURIES BECAUSE OF THE FALL AND THE IMPACT TO MY NECK, BACK, SHOULDER, ARM, ETC. I AM EXTREMELY CONCERNED THAT MY CAR, SUPPOSEDLY AN INCREDIBLY SAFE AND SMART VEHICLE, FAILED TO PROTECT ME WITH THE DEPLOYMENT OF THE AIRBAGS. *TR

02/10/2015
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 01/06/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXKS4C58E0******
Summary

VEHICLE BECAME UNCONTROLLABLE AT LESS THAN 5 MPH CAREENING SIDEWAYS DOWN A SLIGHT GRADE WHILE INCREASING SPEED UNTIL CRASHING HEAD-ON INTO A RETAINING WALL. A CD OF THE INCIDENT TAKEN FROM VIDEO SURVEILLANCE IS ENCLOSED. CONDITIONS: LIGHT SNOW, TEMP . MID 30'S. INITIAL CRASH TAKES PLACE @ 12;11 PM. SECONDARY CRASH (DURING ATTEMPTS TO REMOVE THE VEHICLE) TAKES PLACE @ 12:14 PM. THIS VEHICLE IS EQUIPPED WITH FULL TIME 4-WHEEL DRIVE, TRACTION CONTROL AND THE BMW X DRIVE SYSTEM TOUTED BY THEM AS THE BMW ALL-WHEEL DRIVE SYSTEM, XDRVE, ENSURES BMW HAS THE BEST POSSIBLE TRACTION AT ALL TIMES, ENHANCING AGILITY AND KEEPING YOU SAFELY ON TRACK. IN REALITY THIS VEHICLE WAS SO UNSTABLE DURING THIS INCIDENT THAT RECOVERY WAS IMPOSSIBLE WITHOUT THE ASSISTANCE OF A NEW STRAP AND UTILITY TRACTOR. THIS ROADWAY HAD BEEN PLOWED AND SUCCESSFULLY NEGOTIATED BY FOUR OTHER VEHICLES-INCLUDING A FEDEX DELIVERY TRUCK WITHIN THE PREVIOUS TWO HOURS. COLLISION DAMAGE, GREATER THAN $5,000. PROPERTY DAMAGED, TO BE DETERMINED. WE ARE EXTREMELY CONCERNED ABOUT THE HANDLING CHARACTERISTICS OF THIS VEHICLE AND URGE YOU TO INVESTIGATE. MY WIFE IS NO AFRAID TO DRIVE IT AND I BELIEVE IT TO BE A FATALITY WAITING TO HAPPEN. IT HAS EXHIBITED SIMILAR LOSS OF CONTROL ON OTHER OCCASIONS DURING LIGHT SNOW. ....UPDATED 04/02/15 *BF

12/17/2014
Components: STRUCTURE
Incident Date: 10/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

DOORS OPENED (ON MULTIPLE OCCASIONS) BY THEMSELVES, WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE HAS SOFT CLOSE AUTOMATIC DOORS; YET DRIVER'S DOOR AS WELL AS REAR PASSENGER DOORS OPENED WHILE DRIVING. THE DEALER - BMW NORTH SCOTTSDALE- CLAIMED TO HAVE REPAIRED IT (BASED ON BMW SERVICE BULLETIN), YET IT OCCURRED AGAIN WITHIN A FEW DAYS. EVENTUALLY BMW NORTH AMERICA BOUGHT THE VEHICLE BACK, BUT DID NOT RESPOND TO MY LETTER REGARDING THE DEFECT. *TR

11/03/2014
Components: STRUCTURE
Incident Date: 09/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR2C52E0******
Summary

DOORS OPEN BY THEMSELVES, WHEN LOCKED, WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS. THIS HAS BEEN HAPPENING FOR NO APPARENT REASON. (THIS VEHICLE HAS SOFT-CLOSE DOORS, COMFORT ACCESS OPTION) FIRST INCIDENT WAS ON 6 SEPT. 2014 AT 6:35 AM. I MADE A RIGHT TURN AND BEGAN TO MERGE ONTO A DARK HIGHWAY AND WAS STARTLED WHEN THE LIGHTS TURNED ON INSIDE THE CABIN, A WARNING LIGHT/DOOR OPEN INDICATOR ILLUMINATED IN THE DASH AND I HEARD AIR RUSHING THROUGH MY DRIVER'S DOOR. IT HAD POPPED OPEN AND WAS AJAR AND THE DOOR LOCK WAS STILL DOWN. I WAS DRIVING ABOUT 35-40 MPH BEGINNING THE ACCELERATION TO THE SPEED LIMIT OF 55. (IT WAS EARLY MORNING, DARK, AND TO SUDDENLY HAVE THE LIGHTS COME ON AND WARNING INDICATORS ILLUMINATE WAS VERY SCARY) I WASN'T ABLE TO SAFELY PULL OVER DUE TO OTHER CARS AROUND ME AND I COULDN'T PULL THE DOOR COMPLETELY CLOSED BY PULLING ON IT. I HAD TO HOLD THE DOOR WITH MY HAND UNTIL THERE WERE NO OTHER CARS AROUND. THEN, WHILE DRIVING, I HAD TO OPEN THE DOOR QUICKLY AND SLAM IT SHUT. I WASN'T ABLE TO KEEP THE VEHICLE COMPLETELY STEADY IN THE LANE WHEN DOING SO. THIS COULD EASILY HAVE CAUSED A CRASH. I WAS POSITIVE THE DOOR WAS CLOSED COMPLETELY WHEN I LEFT THE HOUSE, SOFT CLOSE DOORS ALWAYS CLOSE COMPLETELY, NO DOOR OPEN INDICATORS WERE LIT, AND MY VEHICLE WON'T LET YOU DRIVE AWAY IF A DOOR IS OPEN. I WAS ON THE ROAD ABOUT 30-40 MINUTES OR SO WHEN THE INCIDENT OCCURRED. THE EXACT THING HAPPENED AGAIN, 2 WEEKS LATER, WHEN I MADE A LEFT TURN INTO THE DRIVEWAY WHERE I WORK, TURNED RIGHT AND PULLED INTO A PARKING SPACE. WHILE I WAS PULLING IN, THE PASSENGER FRONT DOOR POPPED OPEN EXACTLY LIKE THE FIRST INCIDENT. WE BROUGHT IT INTO BMW ON 7 OCT., THERE IS TSB WITH THE "FIX", THEY HAD OUR CAR FOR 5 DAYS. REPLACED BOWDEN CABLES AND PUT IN A MODIFIED PART. ON 2 NOVEMBER IT HAPPENED AGAIN TO THE LEFT REAR DOOR. I TOOK PICTURES AND A VIDEO. IT'S GOING BACK TO BMW 4 NOV. *TR

10/20/2014
Components: ELECTRICAL SYSTEM
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR2C55E0******
Summary

I HAVE THE "COMFORT ACCESS" OPTION (SOFT CLOSE DOORS) AND LIKE MANY OTHER PEOPLE, MY DOORS WILL OPEN ON THEIR OWN SOMETIMES. DRIVING DOWN THE ROAD DOING 40 AND SUDDENLY ONE OF THE DOORS WILL POP OPEN AND THE DASHBOARD LIGHT WILL COME ON. *TR

09/24/2014
Components: SERVICE BRAKES
Incident Date: 09/21/2014
Crash: No
Fire: No
Summary

I WAS ON A TRAVELING ON MY VEHICLE AND AS I GOT IN AND OUT OF THE VEHICLE EARLIER THAT DAY IT BEGAN TO MOVE FORWARD BECAUSE THE GLUE THAT MAKES IT STICKY STICK TO THE CARPET FELL OFF A COUPLE OF WEEKS AGO. AS I WAS TRAVELING I TRIED TO BRAKE AND THE FLOOR MAT GOT CAUGHT UP BEHIND THE BRAKE AND THE FRONT OF THE GAS PEDAL. I HAD TO LOOK DOWN AND REACH TO PULL THE FLOOR MAT BACK TO WHERE IT IS SUPPOSED TO BE. I ALMOST HIT THE VEHICLE IN FRONT OF ME! *TR

09/14/2014
Components: VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 08/25/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR2C5XE0******
Summary

FLOOR MATS (FACTORY INSTALLED) HAVE AN ADHESIVE VELCRO ON THE UNDERSIDE TO ATTACH TO THE FLOOR OF THE VEHICLE. IN THE HEAT THE ADHESIVE HOLDING THE VELCRO BECOMES UNATTACHED ALLOWING THE FLOOR-MAT TO SHIFT FORWARD AND DEPRESS THE ACCELERATOR. *TR

09/07/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 09/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C54E0******
Summary

PEDESTRIAN (DAYTIME) WARNING AND AVOIDANCE SYSTEM ACTIVATED SPONTANEOUSLY ON AN EMPTY STREET - THERE WAS NO PEDESTRIAN IN SIGHT AND NO CAR IN FRONT OF ME. THE CAR AUTOMATICALLY SUDDENLY BRAKE VIOLENTLY AND A TRUCK RIGHT BEHIND ME ALMOST HIT ME. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS IT HAS POTENTIAL FOR A SERIOUS ACCIDENT IF THIS WERE TO HAPPEN AGAIN IN A MORE CROWDED STREET. IT IS DISCONCERTING TO DRIVE A CAR THAT MAY SUDDENLY BRAKE WITHOUT WARNING! *TR

09/02/2014
Components: STRUCTURE
Incident Date: 07/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C59E0******
Summary

THE DOORS ON MY BRAND NEW X5 OPEN SLIGHTLY AND BECOME AJAR WHILE DRIVING. WHEN THIS HAPPENS, THERE IS A 'THUNK' SOUND AND I CAN HEAR AIR NOISE DUE TO THE SMALL GAP. THIS HAPPENED ON 7/26/14 TO THE REAR PASSENGER SIDE DOOR. BMW NORTH AMERICA WORKED ON THE VEHICLE FOR SEVERAL DAYS REPLACING THE REAR DOOR LATCH MECHANISMS AND ADJUSTING THE TWO FRONT DOOR MECHANISMS. THE PROBLEM WAS NOT CORRECTED, ON 8/23/14 THE DRIVER'S DOOR ALSO BECAME AJAR WHILE I WAS DRIVING. WHEN IT HAPPENS IT IS SOMEWHAT STARTLING DUE TO THE SUDDEN 'THUNK', PARTICULARLY WHEN IT'S THE DRIVER'S DOOR. ON BOTH OCCASIONS, WHEN THE INCIDENT HAPPENS, THE DASHBOARD LIGHTS UP INDICATING THAT A DOOR IS NOT CORRECTLY CLOSED. THE DOORS ARE LOCKED WHEN THIS HAPPENS. THE VEHICLE IS EQUIPPED WITH SOFT-CLOSE DOORS. NOBOBY WAS TOUCHING THE DOORS WHEN THE PROBLEM OCCURRED...UPDATED 10/01/14 *BF UPDATED 02/27/2015 *JS......UPDATED 12/15/15 *BF UPDATED 06/16/2017*JS

08/21/2014
Components: LATCHES/LOCKS/LINKAGES
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR6C54E0******
Summary

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER AND REAR DRIVER SIDE DOORS OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING AND THE DOOR LATCHES WERE REPLACED. THE CONTACT ALSO STATED THAT THE INFOTAINMENT SCREEN MALFUNCTIONED AND WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.

08/04/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

WHILE RETURNING HOME FROM CHICAGO, AROUND 3:30 PM ON SUNDAY 07/26/14 - I WAS EXITING I-88 ON THE ROUTE 31 EXIT RAMP. HALFWAY UP THE RAMP THE TRUNK/HATCH OF THE X5 OPENED ON ITS OWN. THE CAR WAS TRAVELING APPROX. 28 - 30 MPH WHEN THE HATCH OPENED UNDER ITS OWN CONTROL. BOTH OF THE DRIVERS (MY) HANDS WERE ON THE STEERING WHEEL TURNING THE VEHICLE WELL AWAY FROM THE TRUNK CONTROLS LOCATED ON THE DRIVER SIDE DOOR AT THE TIME. MY DOG WAS LOCATED IN THE BACK/TRUNK OF THE CAR WHEN THE HATCH DECIDED TO OPEN. LUCKILY HE WAS SLEEPING AT THE TIME IT OPENED AS THERE IS USUALLY NO HOLDING HIM BACK WHEN IT COMES TO ENTERING OR EXITING THE CAR. COMBINE THIS WITH THE FACT THAT I THINK HE WAS CONFUSED AS TO WHY THE CAR WAS STILL MOVING AT THE TIME THE HATCH OPENED, THAT BY THE TIME I GOT THE CAR PULLED OVER AND IN PARK; THE DOG ([XXX]), WAS JUST ON THE VERGE OF JUMPING OUT AND I WAS ABLE TO CATCH HIM WHEN HE ATTEMPTED TO DO SO. I WAS FORTUNATE THAT THE CAR DIRECTLY BEHIND ME ON THE RAMP SAW THE DOG AND STOPPED SO I WAS ABLE TO GATHER THE DOG AND RETURN HIM TO THE CAR SAFELY. I THEN PROCEEDED TO CLOSE THE TRUNK USING THE BUTTON LOCATED ON THE HATCH. THE HATCH/DOOR OPERATED WITHOUT INCIDENT FOR THE REMAINDER OF THE RIDE HOME. WHILE I'M GRATEFUL THAT NO ONE WAS HURT OR INJURED AS RESULT OF THIS INCIDENT, THE SCENE WAS STILL KIND OF TERRIFYING. YOU'RE DRIVING AND THE TRUNK ON YOUR SUV MAGICALLY COMES UNDER POWER AND OPENS ON IT'S OWN? WHILE THE CAR WAS MOVING? WITH MY DOG IN THE TRUNK? WHAT IF I WAS DOING 55 MPH ON THE HIGHWAY AND I WAS IN THE MIDDLE LANE OF THE HIGHWAY? I PREVIOUSLY SCHEDULED THE CAR FOR SERVICE BECAUSE THE TRUNK WOULDN'T OPEN, BUT THEN IT STARTED WORKING AGAIN, SO I NEVER BROUGHT THE CAR IN FOR SERVICE. SO I'VE GONE FROM THE TRUNK NOT WANTING TO OPEN TO OPENING ON IT'S OWN WHILE THE CAR IS IN DRIVE AND IN MOTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/13/2014
Components: STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 06/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 0G96866******
Summary

THIS HAPPENED TO ME WHILE DRIVING A BRAND NEW 2014 BMW X5 ON 3 SEPARATE OCCASIONS (DIFFERENT DAYS) THE DRIVERS DOOR AND THE LEFT REAR PASSENGER DOOR BOTH OPENED WHILE DRIVING. THE DOOR WILL OPEN TO THE POINT THAT I CAN HEAR THE WIND COMING THROUGH THE DOOR. I GET A SIGN ON THE DASH BOARD THAT THE DOOR IS OPEN, INTERIOR LIGHTS GOES ON, HOWEVER, WITHOUT THE AUDIBLE SOUND TO WARN THAT A DOOR IS OPEN. IF I TRY TO PULL ON THE DOOR TO CLOSE IT, IT WILL NOT CLOSE UNLESS I COMPLETELY OPEN THE DOOR AND SLAM IT SHUT. IF I TRY TO PUSH THE DOOR TO OPEN IT WITHOUT PULLING THE HANDLE IT WOULD NOT OPEN EITHER. I TOOK MY CAR TO MY LOCAL BMW LOCAL DEALERSHIP AFTER THE SECOND TIME IT HAPPENED AND THEY TOOK IT IN TO CHECK: THE ELECTRICAL WIRING ON THE DOORS, THE LOCKS AND FINALLY REPROGRAMMED THE CAR. THREE DAYS LATER THE SAME ISSUE HAPPENED ON THE DRIVER PASSENGER DOOR WHILE I WAS DRIVING AND AS I WAS TURNING. I FELT THE DOOR MOVING AS IT OPENED, GOT THE VISIBLE DISPLAY THAT THE DOOR OPENED HOWEVER WITHOUT THE AUDIBLE ALARM AGAIN. THE DOOR LOCKS I HAVE THE AUTOMATIC SUCTION DOOR SHUTTING SYSTEM AND THE DOOR LOCKS AUTOMATICALLY ENGAGE AS SOON AS I DRIVE OFF. *TR

06/29/2014
Components: STRUCTURE
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

MY VEHICLE HAS SOFT-CLOSE DOORS, WHEN I STARTED DRIVING FROM HOME, ALL THE DOORS WERE CLOSED, AND THE DOORS WERE LOCKED. AFTER ABOUT 2 MILES, I SUDDENLY HEARD LOUD NOISE/AIR COMING THROUGH THE FRONT PASSENGER DOOR. THE FRONT PASSENGER DOOR POPPED OPEN WHILE DRIVING, NOT FULLY OPEN, ONLY A LITTLE TO HEAR THE NOISE AND FOR THE OPEN DOOR INDICATOR TO LIGHT UP ON THE DASHBOARD. THIS HAPPENED WHEN MY KID WAS SITTING IN THE BACK. I HAVE TO PULL OVER SAFELY WITHIN FEW YARDS AND CLOSED THE DOOR MANUALLY. THIS IS DANGEROUS AS MY KIDS SOMETIME SIT LEANING ONTO THE DOOR OR TAKE A NAP WITH SUPPORT FROM THE DOOR. I STOPPED DRIVING THE VEHICLE AND TOOK IT TO THE DEALERSHIP AT THE NEXT AVAILABLE APPOINTMENT. THE DEALERSHIP CHECKED AND RETURNED THE VEHICLE BACK SAYING THEY ARE "UNABLE TO REPRODUCE". *TR

03/20/2014
Components: STRUCTURE
Incident Date: 02/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C51E0******
Summary

MY VEHICLE HAS SOFT-CLOSE DOORS, AFTER CLOSING THE DOORS THEY POPPED OPEN WHILE DRIVING, NOT FULLY OPEN, ONLY ABOUT A HALF-INCH, ENOUGH TO BE AJAR AND FOR THE OPEN DOOR INDICATOR TO LIGHT UP ON THE DASHBOARD. THIS HAPPENED 4 TIMES IN THE FIRST 5 WEEKS OF OWNING THE VEHICLE AND BMW HAS NOT BEEN ABLE TO FIX IT, GIVING IT BACK TO ME EACH TIME WITH THE CLAIM THAT THEY ARE UNABLE TO REPRODUCE THE PROBLEM. ON ONE OCCASION, AND AS REQUESTED BY THE DEALERSHIP, I DROVE THE CAR BACK WITH AN AJAR DOOR WITHOUT TOUCHING IT OR TURNING OFF THE ENGINE. THE DEALERSHIP TOOK A PHOTO AND STATED THAT THIS SHOULDN'T HAVE HAPPENED GIVEN THAT THE CAR HAS SOFT-CLOSE DOORS AND THAT IT WON'T ACTUALLY START DRIVING IF ANY DOOR IS STILL SLIGHTLY OPEN. I HAVE A COPY OF THE PHOTO AS PROOF, BUT THE DEALERSHIP UPON INSTRUCTION FROM BMW NA WAS INSTRUCTED TO RETURN THE VEHICLE STATING THAT IT HAS NO ISSUE. THE DEALERSHIP DID REPLACE THE LOCKING MECHANISMS ON THE TWO DOORS (BOTH FRONT AND REAR PASSENGER SIDE DOORS) THAT BECAME AJAR, BUT IT HAPPENED AGAIN, THE FOURTH TIME. *TR

12/21/2013
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/11/2013
Crash: No
Fire: No
Vehicle Identification Number: 5UXKR0C55E0******
Summary

I HAVE LEASED BRAND NEW 2014 BMW X5 ON 12/09/2013. SUDDENLY AFTER 2 DAYS, IT HAS BROKEN. HEATED STEERING FUNCTION STOPPED WORKING. SERVICE DEPARTMENT OF MY SELLING DEALER KEPT THE VEHICLE OVERNIGHT AND FOUND OUT SOMETHING IS BROKEN AND THE BROKEN PART HAS TO BE REPLACED. THEY SAID IT WOULD BE GOING TO TAKE AT LEAST END OF JANUARY 2014(THIS IS WHAT THEY TOLD VERBALLY). NEITHER SERVICE DEPARTMENT OF THE SELLING DEALER NOR THE MANUFACTURER, GUARANTEE WHEN IT CAN FIX AND REFUSED TO PROVIDE DOCUMENT EVIDENCE ON THAT. RIGHT NOW 2014 BMW X5S ARE ON THE ROAD WITHOUT HAVING THE REPLACEMENT PARTS TO FIX IN CASE OF ISSUES. IN MY CASE IT IS HEATED STEERING WHEEL, BUT I'M NOT SURE THE ELECTRONICS OF THIS VEHICLE SINCE IT HAS BROKEN SO NEW AND IT IS TAKING LONGER TIME TO FIX WHICH NOBODY KNOWS WHEN. WHAT I BELIEVE IS MANUFACTURERS SHOULD NOT RELEASE THEIR VEHICLES, UNLESS THEY HAVE FULL CONTROL ON THEIR PRODUCTION LINES. ALSO I ASK DOCUMENT EVIDENCE FROM MANUFACTURER AND SELLING DEALERS SERVICE DEPARTMENT, BY CONFIRMING THAT THIS VEHICLE IS SAFE TO DRIVE. THEY ARE REFUSING TO PROVIDE SUCH DOCUMENT. I REALLY DOUBT THAT 2014 BMW X5S ARE STILL GOOD ENOUGH TO HIT THE ROAD. BTW, THE VEHICLE IS STILL ON TEMPORARY TAGS. SINCE THE VEHICLE WAS SO NEW WHEN IT BROKE AND THE TIME IT IS GOING TO FIX IT IS A UNCERTAIN, I FEEL REALLY UNSAFE ON THIS VEHICLES APPRECIATE IF YOU COULD INVESTIGATE THIS. THANK YOU. *TR

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