EN

2014 Ford Explorer 4 DR SUV FWD

6
Recalls
950
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 16.9%

Complaints
Recalls

950 Complaints

for 2014 FORD EXPLORER
11/24/2021
Components: STEERING
Incident Date: 11/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

My 2014 explorer is having the same steering fault assist recall problem the 2013 has. The power steering stops working and has happened while driving and now it is constantly popping up. Ford won't fix it under the recall.

11/15/2021
Components: STEERING
Incident Date: 11/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

When turning the steering wheel, you can hear a terrible squeaking noise coming from the front end of the vehicle in the center. Over time the squeaking gets worse and worse. Steering the vehicle is becoming harder to control, when letting off the gas, the whole steering wheel will stay straight but the actual wheels are quickly do a hard pull to the right. This is extremely unsafe and is likely to cause an accident. Yes the problem has been reproduced by a service center. They told me this is the same issue with the 2013 (1 year older) and there was a recall on that year, however not the 2014, even though the same part was used in the 2014 also. There are no warning lamps, or messages. They have been gradually getting worse since I purchased the vehicle.

11/10/2021
Components: SUSPENSION
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k7f85eg******
Summary

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, John Kennedy Ford of Pottstown (3189 W Ridge Pike, Pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA Campaign Number: 19V435000 (Suspension). VIN tool confirms parts not available on NHTSA Campaign Number: 21V537000 (suspension).

11/08/2021
Components: ENGINE AND ENGINE COOLING
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8f84eg******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 45 MPH, the oil extremely low warning message was illuminated, and the vehicle lost motive power. The vehicle was towed to an independent mechanic and was diagnosed with a blown head gasket. The vehicle was not repaired and remained with the mechanic. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000.

10/27/2021
Components: STEERING
Incident Date: 09/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

After having the Water Pump exchanged (on 9/8/21) and a multi-point inspection done, and finding no issues, we went on a road trip. While driving on freeways, we noticed that while in a gentle curve of the road to the left, the steering wheel would not return to the neutral position when the road straightened. As we drove home, it became worse, to where we we would have to forcefully turn the wheel to straighten back to neutral. Returned Explorer to dealership 9/21/21. They finally were able to figure out it was the Rack and Pinion that needed replaced. We got the Explorer back on 10/13/21. Please hold Ford responsible for this issue as they have not fixed the problem that was on other years and this is no different.

10/25/2021
Components: ENGINE
Incident Date: 10/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while driving the vehicle, the vehicle started to overheat. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was sludge in the engine. The contact was informed that there was coolant leaking into the engine oil. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 133,553.

10/22/2021
Components: STEERING
Incident Date: 09/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8d8xeg******
Summary

The electric power steering is failing. Turning the steering wheel is becoming more difficult. I fear it will completely stop working. Earlier 2013 models have recalls for this. There has not been a recall for the 2014 model. I am bringing it to the Ford dealer 10/26/2021

10/11/2021
Components: AIR BAGS
Incident Date: 10/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

Air bag light came on, when I took it in to get looked at they said the wiring harness is faulty and it has been reported by ford as a common issue on this vehicle. As of right now due to the faulty wiring harness rear air bags will not deploy in an accident. They will not cover the expenses of changing it and are charging $600 for the harness plus the labor.

10/08/2021
Components: POWER TRAIN
Incident Date: 10/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

Torque converters failed without notice or warning. Could lead to complete transmission failure and risk passengers and other drivers safety. Dealer has confirmed the issue. Manufacturer has denied any sort of coverage or assistance. Vehicle has less than 52,000 miles and will now require a complete transmission replacement. Faulty engineering and manufacturing. Unacceptable.

09/30/2021
Components: UNKNOWN OR OTHER
Incident Date: 05/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

I have a 2014 Ford Explorer I bought used. On the passenger side the door panel is pulling away from the door and the armrest. After researching I found out this was covered under a recall so I contacted Ford. The lady I online chatted with told me to set up an appointment at my local Ford dealer to have it fixed that it would be covered under the recall 17N04. I contacted the dealer and they said the would order the part. A few weeks went by and I called to see if the part was in. The dealer informed me Ford would not cover the repair because my recall was over the years, but it was still under the mileage of the repair. They took photos and Ford still refuses to do anything the fix the problem. I then took it to a car repair business and they told me there was nothing they could do to fix it, that it was a design flaw on Fords part and it would need a new door skin. Is there anyway you can help me? I understand the years of the warranty are up but I also understand I have not exceeded the mileage on the recall and now I am stuck with an unrepairable door panel. Sure hoping there is something you can do.

09/24/2021
Components: ENGINE
Incident Date: 09/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k7d8xeg******
Summary

In failure while driving on highway and it was found that the issue was due to a faulty water pump

09/23/2021
Components: VEHICLE SPEED CONTROL
Incident Date: 03/01/2020
Crash: No
Fire: No
Summary

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the vehicle would jerk upon depression of the accelerator pedal without warning. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The contact then called a dealer and he was informed that they would charge a diagnostic fee for inspecting the vehicle however, the contact declined. The manufacturer also was notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 87,000. The VIN was unavailable.

09/18/2021
Components: ENGINE
Incident Date: 07/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

7/20/2020 and before, dashboard light came on with message "check charging system" then steering wheel locked up, turned off engine, waited 2-3 seconds, turned back on and its okay. Kept doing this once in a while, bought new battery, message kept coming on. 07/28/2021 message came on saying "something is draining the juice out of battery". This message came on after we bought a new battery. Told Ford company when getting oil change, they said my battery is charged okay. They don't know whats causing it.

09/11/2021
Components: STEERING
Incident Date: 08/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

On August 14th, whilst on vacation in New Mexico, the steering of my 2014 Ford Explorer completely seized in the middle of the road, and left us helpless. Thankfully, we were on a relatively quiet side street in Taos. Just a few days earlier we were traveling up and down the steep winding roads to the top of Pikes Peak. We are thankful that this malfunction did not happen during this time, as the results could have been catastrophic. I have since read related safety recall notices for this issue, and the symptoms described in thse notices are exactly as I experienced. I am very surprised that my vehicle is not covered by any of the safety recalls. The failed rack and pinion was sent back to Ford for analysis. It is a sealed unit so the Ford mechanics at Capitol Ford in Sante Fe were unable to comment.I have attached a photo of the part. For reference with the cost of towing, repairs, car rental and flights, my outlay has been approximately $4,500. I have the necessary documentation to support this figure.

09/07/2021
Components: STEERING
Incident Date: 08/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

About 2 weeks ago my steering wheel started making a noise whenever I turned the wheel both parked or moving. Since then it has progressed into a loud grinding noise. The wheel is sticking while driving on the highway and I have to force it to move at times. It does not return freely anymore on it's own to a straight forward position. After having the vehicle inspected atva local suspension shop, they told me it's dangerious and I could loose my steering entirely while driving and to have the rack and pinion replaced. I can see this is a common problem with this model and there was a similiar recall a few years prior for a similar problem. I don't think the proper improvements to the rack and pinion where ever applied in later models and there should be another recall or the prior recall should be extended. Thank you.

08/31/2021
Components: ENGINE
Incident Date: 08/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR7EG******
Summary

Internal water pump failure. coolant mixing with oil. vehicle shut down unexpectedly while in motion.

08/28/2021
Components: ENGINE
Incident Date: 08/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR8EG******
Summary

Exhaust Manifold leaking. Causing Exhaust smell in cab.

08/27/2021
Components: STEERING
Incident Date: 08/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8gt6eg******
Summary

The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel became difficult to turn. The contact had to turn the steering wheel with force to steer the vehicle. The contact stated that the cruise control was disabled, and the traction control warning light was illuminated when the failure occurred. The contact drove the vehicle home. The contact started the vehicle the following day and the power steering warning light illuminated on the instrument panel. The vehicle was taken to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 143,310.

08/26/2021
Components: STEERING
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k7b93eg******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds and occasionally at start-up, the vehicle would suddenly lose power steering functionality. The power steering assist fault warning light was illuminated. The contact stated that after starting the vehicle several times the power steering regained normal function. The contact stated that recently the power steering failed to reset. The dealer was contacted and stated that the rack and pinion needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 162,423.

08/24/2021
Components: SUSPENSION
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8gt9eg******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 21V537000 (Suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.

08/05/2021
Components: STEERING
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while operating the vehicle, the power steering failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 139,000.

08/01/2021
Components: STEERING
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k7d89eg******
Summary

Power steering stopped while driving

07/30/2021
Components: STEERING
Incident Date: 05/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8d87eg******
Summary

Steering is loose, and makes a sharp jerk to one side multiple times while driving and I am unable to keep control where the vehicle could crash.

07/28/2021
Components: TIRES
Incident Date: 07/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8f84eg******
Summary

Had new tires put on my 2014 Explorer. They are showing wear on the rear ones. Now it handles very poorly on roads that are grooved. Need to have both have hands on the wheel with a good grip to keep it on the road. Feels like the rear is trying to pass the front. Going back to the Ford dealer next week. Hopefully they can repair this problem. Perhaps recall 21S31 will address this.

07/28/2021
Components: STEERING
Incident Date: 07/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

I had recently reported a catastrophic failure of the power steering system while driving this 2014 Ford Explorer. After researching the issue with the recalls for 2011-2013 Explorer (recall 14V286000) the same component, the PSCM steering module failed with our vehicle (which was the reason for the recall on these vehicles). After the dealership replaced the rack and pinion steering system, the technician contacted me to say that the vehicle was still not working properly and that they had contacted Ford for tech support. Ford had informed the dealership that they had to re-program components which included the PSCM. The failure of this component led to the failure of our steering system. Why was the 2014 Explorer NOT included in the recall for this issue that is still a problem? Many are experiencing this same dangerous issue with the 2014!

07/27/2021
Components: STEERING
Incident Date: 07/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8gt0eg******
Summary

The power steering assist on the vehicle produces a loud grinding noise when the steering wheel is turned in either direction. Additionally, the steering assist is sporadic during lane changes and turning corners. The vehicle was inspected by an independent mechanic shop and they were able to replicate the same issues with the steering, namely loud grinding during the steering process and sporadic steering assistance. The vehicle has not been inspected by a dealership at this point and the independent mechanic advised to have a Ford dealership repair the vehicle since they have to complete some computer programming. Currently there has not been any warning lights or messages displayed and problem began about 2 weeks ago.

07/26/2021
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 07/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8d81eg******
Summary

Weather stripping on wind shield falls apart and becomes a projectile while driving.

07/26/2021
Components: STEERING
Incident Date: 07/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8d83eg******
Summary

Power steering is hit and miss. At time’s, near impossible to turn the wheel and other times it’s fine. (This is all within full rotation of the wheel). 100% chance of the steering almost locking up and 100% it will be fine in certain spots. This problem arose rather quickly, within about 2 weeks. Looking online, these same symptoms are causing others to have their steering completely lock up due to the electronic steering fail. I’ve had this vehicle about a month and a half and I would say the steering is about 15% power steering and 80% no power.

07/25/2021
Components: STEERING
Incident Date: 07/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

Power steering is failing but no codes or any indication of what is failing other than tight steering and grinding noise.

07/23/2021
Components: STEERING
Incident Date: 07/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 3 mph, the steering wheel became difficult to turn. The contact stated that the power steering assist failure message was displayed. The vehicle was towed and was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the Vin was not included. The manufacturer was informed of the failure and the contact was informed that the Vin was not under recall. The failure mileage was approximately 90,000.

07/20/2021
Components: STEERING
Incident Date: 07/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

Vehicle started making a grinding noise when turning and a slightly throbbing feedback through the wheel. We stopped driving immediately. According to the dealership the power steering module is failing needs a total replacement. Parts are on back order do to so many others needing same issue. 12-13 and 15-17 Explorers all had recalls do to this same part. However the 2014 models were not because of this I am out the $2700 even though Ford knows there is an issue. I am a single customer and have no power to show how bad for safety this is.

07/19/2021
Components: STEERING
Incident Date: 07/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened while making a turn with a screeching sound. The vehicle was taken to an independent mechanic and diagnosed that the electronic steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 86,000.

07/14/2021
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that while turning the vehicle in either direction, there was a knocking sound coming from the front of the vehicle. Also, while driving at various speeds, the vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 20V692000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, while operating the vehicle the check engine light would remain illuminated. The failure mileage was 40,000.

07/13/2021
Components: EXTERIOR LIGHTING
Incident Date: 07/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8gt5eg******
Summary

The headlights in my Ford Explorer 2014 are extremely dim. The road is poorly lit in front and cannot see anything on the sides. This has been a problem since I purchased the vehicle. I just missed hitting a pedestrian on the side of the road. I was in a residential area and only going 20 mph. It is extremely dangerous and a large safety concern.

07/12/2021
Components: STEERING
Incident Date: 06/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

While driving down the road a message popped up that said: Fault Service Required, Service AdvanceTrac, and Terrain System Fault. The vehichle lost power steering unexpectedly and was very difficult to maintain on the roadway. I pulled over and shut off my vehicle and when I restarted it the power steering was back. I have seen that this is a common issue with the 2014 Ford Explorer and it seems to be the same type of power steering system as the other years that have been recalled but the 2014 has been left out. I would just like to report this as I feel it is a very big safety issue if someone is driving in a turn when this happens or are not in a spot they can pull over when it happens. Thank you for your time.

07/08/2021
Components: STEERING
Incident Date: 07/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

My wife was driving on the highway and lost power steering completely!! The power steering assist light came on. She almost lost control of the vehicle! She was able to manage it off the highway. We had the car towed to the dealership. They had said that the power steering gear had failed! After researching the problem, I was SHOCKED to see this issue is not an anomaly. There was a recall on this issue for 2011 - 2013, but not for 2014. Yet, the complaints and horror stories for the 2014 model still continue. I called Ford and they documented my call (#CAS32404801) and suggested that we submit a claim from the dealership to Ford after the repar. I am really dumbfounded as to why this frightening issue with the steering has not been fixed!!!!

07/02/2021
Components: SUSPENSION
Incident Date: 07/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

Hello, My car currently has an open recall that needs to be remediated it has been issued since OCT 30, 2020. This is the second recall to resolve an outstanding issue with my cars rear toe link 20S62/20V675. On three separate occasions I have attempted to get this remediated with three dealerships turning away servicing my vehicle due to lack of parts. I filed a complaint with the Ford Corporate office to report what I would consider Unfair Trade Practice and consumer right violations as these dealerships seem to be able to conduct the work however are turning away the recalls either to prioritize paying jobs. This leaves myself as a consumer with a lingering risk, exponential exposure to harm when operating my vehicle. Ford company is willfully aware of the situation and have not addressed this matter. I submitted another escalation today due to being turned away for a 3rd time. Keep in mind that I have requested to be contacted when parts have been available or if the parts can be ordered and neither of these requests have been met. I am aware that we are coming off the heels of the Covid pandemic and these dealerships might be short staffed, so they are being directed to avoid recall resolution.

07/01/2021
Components: STEERING
Incident Date: 07/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

Passenger side tierod end broke off at rack and pinion assembly.

06/29/2021
Components: STEERING
Incident Date: 06/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

We were returning from a visit with my son in Ohio. Suddenly a notice appeared on the dashboard about steering control and it was extremely hard to turn the wheel. We tried several methods suggested to correct the problem such as disconnecting the battery and also checking the fuses but no success. Since it appeared I could drive the vehicle, we drove home but had to really work at steering. We finally arrived back at our home without further incident other than being extremely tired from turning the steering wheel. It was like driving a car which was never equipped with power steering but even harder. After returning home, I took the vehicle to the local Ford dealership. They checked the vehicle and said the steering column had to be replaced. Total cost is going to be $2384.73 plus tax.

06/28/2021
Components: UNKNOWN OR OTHER
Incident Date: 05/14/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

The contact owns a 2014 ford explorer. The contact stated while the vehicle was parked when the vehicle had rolled into a wall. One person was injured and sustained injuries to the face, back, legs, head, neck, and eye on the right side of the body and did seek medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and was awaiting a response. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 20V692000 (POWER TRAIN) however the VIN was not included. The failure mileage was approximately 21973. Consumer stated owner of the vehicle is his wife's.

06/28/2021
Components: STEERING
Incident Date: 06/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

WHILE DRIVING POWER STEERING FAILURE.. WHEN IT FAILED IT DINGED AND A MESSAGE CAME UP BUT FAILURE WAS WHILE DRIVING. NO OTHER PREVIOUS PROBLEMS. ONLY 44750 MILES AT TIME OF FAILURE.

06/19/2021
Components: STEERING
Incident Date: 06/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

Electrical power steering pump in failure. It's hard to steer and steering wheel gets stuck in a certain position. My wife wife was heading Into oncoming traffic, it allowed the steering to free up and be corrected right before she could have hit another vehicle head on. It is headed to our local dealership for a recall this week and we plan on having them confirm this, if we make it there. the bad part is there was no warning or dash indication light to let us know this was in failure and could have seriously hurt my wife and or kids IF they were in the vehicle.

06/16/2021
Components: STEERING
Incident Date: 06/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated while driving at 55 mph, the service advanced track and power steering assist warning lights were illuminated. The vehicle was parked and the vehicle loss power steering functionality. The vehicle was towed to an independent mechanic and diagnosed that the electronic power steering unit failed and needed to be replaced. The vehicle was not repaired and remained with the mechanic. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

06/15/2021
Components: ELECTRICAL SYSTEM
Incident Date: 06/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated that whenever rained, water would leak into the vehicle through the moon roof. The water then leaked into the moon roof motor causing it to become inoperable. The vehicle was taken to the dealer and diagnosed that the moon roof front drains were clogged. The moon roof motor was replaced. The manufacturer was not made aware of the failure. The failure mileage was 49,000.

06/15/2021
Components: STEERING
Incident Date: 06/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

The steering wheel suddenly became stiff while driving-and a power steering failure light came on-we had to park and be towed-and the Power steering rack and pinion/motor needs replacement. There are hundreds of people with the same problem-90,000 miles and barely driven

06/12/2021
Components: AIR BAGS
Incident Date: 05/30/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 1fm5k8gt8eg******
Summary

I was in an accident driving ro work. Driver was coming off if a local freeway and slammed into the driver side at the front portion of driver door and wheel location. My vehicle was thrown across 3 lanes of traffic and half way onto a side walk. I slammed my head so hard on the driver door glass that it broke the window. Airbags did not deploy at any time. I was not going very fast but the other driver was racing to get threw a yellow light that had already turned red at the time of impact throwing the vehicle as stated above at an undetermined speed

06/11/2021
Components: POWER TRAIN
Incident Date: 06/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

Transmission failed on my 2014 Ford Explorer. I was made aware that the Ford dealer has seen a lot of transmission failures. I have to have a new transmission. Is Ford going to pay for this since they are aware of this issue?

06/10/2021
Components: STEERING
Incident Date: 06/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

2014 Ford Explorer, steering wheel gets very hard when turning. Started four days ago, has not stopped since. Was not moving when the issue started. Ford dealership told me it is a very very very common issue with the rack and pinion on this year, and wanted to charge me $4000 to replace it. There is a recall on the power electric steering system of the 2011 through 2013 Ford Explorers, and apparently it is just as common on the 2014, so I’m wondering why it is not included in the recall. I absolutely am not paying out of pocket to get this fixed. if I die on the road, Ford is the cause..

06/03/2021
Components: STEERING
Incident Date: 06/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

Power steering. Experienced a loss of power steering. It required me to use extra steering effort. Was traveling on the highway was able to pull over to breakdown lane.

05/31/2021
Components: AIR BAGS
Incident Date: 05/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k7d8xeg******
Summary

The systems that failed were the airbags, abs, and trac. The airbags would not have deployed in case of an accident. I took it to the Ford dealership and they had to replace the Restraint Control Module.

05/26/2021
Components: STEERING
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1fm5k8d81eg******
Summary

At approximately 75,000 miles the steering on my 2014 Ford Explorer became sluggish and unresponsive making the vehicle difficult and unsafe to drive. This problem occurred at all speeds whether stopping at a stop sign or driving on the highway. The vehicle was brought to an authorized Ford dealer/service center at which time it was confirmed the power steering rack, electric pump and shaft assembly were defective and needed to be replaced at great expense to owner. There were never any warning lamps, signals or messages generated by the vehicle. The vehicle was serviced on 4/19/21 (and again on 5/17/21) with symptoms commencing approximately 4 days prior. Upon researching, owner determined there had previously been a Ford safety recall for same issue on similar model(s) but only for years 2010-2013.

05/25/2021
Components: STEERING
Incident Date: 05/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

The car drove fine - no prior issues. Went to leave for a wedding and the dash board lit up with the following errors: Steering Assist Fault Service Required, Service AdvanceTrac, and Terrain System Fault. The vehicle was nearly impossible to steer. It took all my strength to even move the wheel slightly to be able to pull back into the driveway and off the road. I researched this online and found there are 100's of other people that have had the same issue, yet ford refuses to do anything. They have issues recalls for 2011-2013 and 2015-2017 explorers for the same issue but not 2014. We did the diagnostics and had to order a new rack and pinion however the part is not in stock and on backorder because so many people are having this issue. This should be an obvious sign to Ford that something is wrong. I am including links to other sites showing other people have had the same issue. I know others have also filed a report with you. I tried talking to ford and opened a case with them but they aren't taking any responsibility. The only thing I am thankful for is that unlike some of the others who weren't so lucky, I wasn't on a major highway or going 60+mph when the steering went out. This is a huge safety concern and it is unfortunate that it appears it will take someone losing their life before Ford decides to admit their at fault. These are just a few of the sites showing similar reports - all with 2014 Ford Explorers. https://m.carcomplaints.com/Ford/Explorer/2014/steering/power_steering_failure.shtml https://robinettelaw.com/blog/2014/08/ford-explorer-recall-for-power-steering-defect/

05/24/2021
Components: STEERING
Incident Date: 11/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

The contact owns a 2014 Ford Explorer. The contact stated while reversing out of the driveway, the steering wheel was firm making it difficult to steer the vehicle. The contact stated that the power steering intermittently failed to perform as designed. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 100,000.

05/21/2021
Components: STRUCTURE
Incident Date: 05/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR8EG******
Summary

The right side A pillar Windshield Molding flew off at highway speed on the interstate, This molding was not showing any signs of being loose prior to it coming off. The one one the drivers (left) has been loose for some time but is still holding on

05/11/2021
Components: VEHICLE SPEED CONTROL
Incident Date: 05/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DEPRESSING THE ACCELERATOR PEDAL, THE PEDAL TRAVELED TO THE FLOORBOARD AND CEASED. THE VEHICLE UNINTENDEDLY ACCELERATED TO 90 MPH BEFORE THE VEHICLE WAS SHIFTED INTO NEUTRAL AND SLOWED DOWN TO A STOP. ADDITIONALLY, THE ACCELERATOR PEDAL WAS PUMPED SEVERAL TIMES WHILE ATTEMPTING TO FREE THE ACCELERATOR PEDAL. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

05/11/2021
Components: STEERING
Incident Date: 05/11/2021
Crash: No
Fire: No
Summary

TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED TO OPERATE AS NEEDED WITH THE STEERING ASSIST FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT POWER STEERING FUNCTIONALITY RETURNED AFTER THE VEHICLE WAS RESTARTED. MIKE REICHENBACH FORD LINCOLN (600 N COIT ST, FLORENCE, SC 29501) AND SANTEE FORD (2601 PAXVILLE HWY, MANNING, SC 29102) WERE CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT YET REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. THE VIN WAS NOT AVAILABLE.

05/09/2021
Components: STEERING
Incident Date: 04/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM6K7D8XEG******
Summary

MY STEERING WHEEL IS GETTING HARD TOAKE TURNS AND THE STEERING WHEEL GET STUCKS SOMETIMES WHILE MAKING A TURN.

05/06/2021
Components: ENGINE
Incident Date: 04/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

THE ENGINE LIGHT CAME ON A GAVE A READING OF P0016, WHICH IS A CAMSHAFT POSITION SENSOR. TOOK MY EXPLORER TO FRED BEANS FORD IN MECHANICSBURG, PA. FOR INSPECTION. THEY TOLD ME THE CAM PHASERS ARE COMPUTER CONTROLLED CAMSHAFT GEARS. THE VARIABLE VALVE TIMING SYSTEM OPERATES WHEN THE ENGINE COMPUTER (PCM) SENDS OIL PRESSURE TO ONE OR THE OTHER CHAMBER OF THE PHASER VIS CAM TIMING SOLENOIDS. WHEN A CAM PHASER GOES BAD, THE VARIABLE CONTROL TIMING (VCT) SOLENOIDS WOULD BE DESTROYED, AND THE ENGINE CONTROL UNIT (ECU) WOULD NO LONGER BE ABLE TO CONTROL THE PHASERS, WHEN THIS HAPPENS, THE ENGINES TIMING WOULD BE AFFECTED. THE CHECK ENGINE CODE WAS HARD STORED IN THE VEHICLE WHICH RESULTED IN A FAILED EMMISSION TEST. THE RECOMMENDED REPAIRS WILL NEED TO BE DONE IN ORDER TO COMPLETE THE STATE EMMISSION TEST. THE TOTAL FOR ALL REPAIRS PLUS INSPECTION COMES TO A TOTAL OF $3,995,05 BEFORE TAX. TO ME THIS SHOULD BE A RECALL BECAUSE MY EXPLORER IS RUNNING GREAT. THE VEHICLE HAS ON 80,000 MILES ON IT AND OIL HAS BEEN CHANGED EVERY 6-7 THOUSAND MILES. I UNDERSTAND THE F-150 HAS A SIMILAR PROBLEM AND QUALIFIES FOR A RECALL WITH THE SAME BASIC ENGINE. TO ME, THIS IS RIDICULOUS. NOBODY WOULD BUY A FORD KNOWING THEY HAD TO DUMP $4000 INTO AT 80,000 MILES. LIKE I SAID MY VEHICLE IS RUNNING GREAT AND TO BE HIT WITH SUCH A REPAIR PRICE TAG IS VERY CONCERNING!! DON'T WANT TO SAY THIS IS A SCAM, BUT THIS SHOULD BE LOOKED INTO. I COULD DEAL WITH THE PRICE IF MY VEHICLE WAS RUNNING BAD. APPRECIATE ANY HELP ,

05/03/2021
Components: STEERING,POWER TRAIN,SERVICE BRAKES
Incident Date: 12/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

THE INTERMEDIATE SHIFT BRACKET SHEARED OFF/BROKE AT THE TRANSITION WHERE IT MOUNTS TO ENGINE. VEHICLE SHAKES VIOLENTLY WHILE BRAKING AT HIGHER SPEEDS... LESSER MOVEMENT AT SLOWER SPEEDS WHILE BRAKING. I HAD JUST REPLACED MY BRAKES AND DONE THEM SEVERAL TIME WITH ROTORS TRYING TO CORRECT THE PROBLEM, THINKING IT WAS SOMETHING I HAD DONE. FINALLY FOUND IT WHEN GREASING FRONT CALIPERS HOPING TO CURE THE PROBLEM YET AGAIN.

04/27/2021
Components: STEERING
Incident Date: 04/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THE STEERING WHEEL HAS BECOME HARD TO TURN. CHECKED ON RATHER WEB AND FOUND OVER 100 COMPLAINTS OF THIS HAPPENING AND IN SOME CASES FREEZES THE STEERING WHEEL KEEPING IT FROM TURNING. THERE WAS A SAFETY RECALL ON THE 2013 EXPLORER WITH THE SAME PROBLEM BUT IT DOES NOT COVER THE 2014 UNIT. SHOULD THE STEERING GEAR FAIL WHILE DRIVING IN TRAFFIC THE VEHICLE BECOMES UNSTEERABLE. THIS PROBLEM CAN BE RESEARCHED ON THE WEB BY LOOKING UNDER FORD RACK AND PINION FAILURE.

04/24/2021
Components: STEERING
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

AT APPROXIMATELY 88,000 MILES; THE POWER STEERING FAILED ABRUPTLY - CAUSING THE VEHICLE'S STEERING TO LOCK WHILE IN A TURN. WHEN THE BRAKES WERE APPLIED AND EXTREME FORCE APPLIED TO THE STEERING TO CORRECT, THE STEERING "POPPED" AND WAS ABLE TO BE CORRECTED. THE STEERING EXUDES A GRINDING NOISE FROM THE COLUMN. THERE IS NO ASSOCIATED WARNING OR CAUTION LIGHTS. THERE WAS NO MAINTENANCE PERFORMED IN THE PAST 6 MONTHS ON THE MECHANICAL OR ELECTRICAL SYSTEMS.

04/23/2021
Components: ENGINE
Incident Date: 04/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS GETTING TOPPED OFF WITH COOLANT, SHE NOTICED THAT COOLANT WAS LEAKING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD LONDON (388 KY-192, LONDON, KY 40741) WHERE IT WAS DIAGNOSED WITH THE WATER PUMP NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE ISSUE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

04/22/2021
Components: POWER TRAIN
Incident Date: 04/22/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 6 MPH APPROACHING A TURN, SHE HEARD AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE FRONT WHEEL. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V692000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,695.

04/21/2021
Components: STRUCTURE
Incident Date: 04/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AT1EG******
Summary

FORD SERVICE ACTION #17N04. FORD WILL NOT COMPLETE THIS SERVICE ACTION DUE TO MILEAGE. THE DRIVER DOOR PANEL IS PEELING BACK SO FAR THAT AIR CATCHES IN IT AND IS PUSHED BACK BY AIR WHEN DRIVING ON THE HIGHWAY WITH THE WINDOW DOWN. THE DOOR PANEL GETS PUSHED INTO THE DRIVER AND IS A SAFETY HAZARD.

04/19/2021
Components: STEERING
Incident Date: 04/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

MY CAR STEERS HARD TO THE LEFT AND THE RIGHT. THERE IS NO PLACE TO REFILL FLUIDS AND THE DEALERSHIP CONFIRMED IT IS NOT AN ELECTRICAL FUSE ISSUE.

04/07/2021
Components: STEERING
Incident Date: 04/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE POWER STEERING MALFUNCTIONED CAUSING THE DRIVER TO ALMOST LOSE CONTROL OF THE STEERING WHEEL, AND DRIVE OFF THE ROAD. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AUTOHAUS UWE NEU LOCATED AT VOGELBACHER WEG 44 HOMBURG GERMANY 66424 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

04/01/2021
Components: STEERING
Incident Date: 03/31/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B86EG******
Summary

DRIVING ON EXPRESSWAY GOING AT LEAST 60MPH WHEN STEERING WILL LOCKED AND COULD NOT STEER LEFT OR RIGHT. I BELIEVE EVERY LIGHT FLASHED ON THAT THE VEHICLE HAS.JUST HAD TOE LINK RECALL REPLACED EXACTLY ONE WEEK AGO.

04/01/2021
Components: ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
Incident Date: 03/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

AIRBAG LIGHT KEEPS COMING ON DUE TO FAULTY WIRING , COSTS 600 TO REPAIR . THIS IS SECOND FORD CAR WITH THIS SAME ISSUE. I WAS TOLD PROBLEM WAS IN BACK SEATS. NO ONE EVER USES BACK SEATS.

03/31/2021
Components: POWER TRAIN
Incident Date: 02/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

MY PTO WENT OUT AT 75000 MILES. I OWN FORD STOCK SO I KNOW THEY WILL TAKE A HIT.THEY NEED TO FIX INFERIOR ENGINEERING. I HAD AN AFTERMARKET WARRANTY BUT AFTER INVESTIGATING THINGS CAN BE DONE TO FIX BLATANT STUPIDITY. IF I WAS TO TRAVERSE A HILL ON SNOW I COULD EASILY START SLIDING BACKWARDS WITHOUT AWD. PLEASE MAKE FORD FIX THIS OR ARE YOU GOING TO CREATE MORE CARS LIKE LATE 70 OR EARLY 80S WERE THEY WERE JUNK. HERE'S AN IDEA WHEN A CAR HAS A KNOWN DEFECT LIKE THIS FORCE DEALERSHIPS TO LIST IT. I LIKE FORD IT IS ONLY AMERICAN CAR COMPANY THAT HAS SOME QUALITY. PLEASE PROTECT THE AMERICAN PUBLIC NOT TO SAY THE MUNICIPALITIES PAYING FOR ALL THE INTERCEPTORS THAT ARE BREAKING. ALL WERE SAYING IS GIVE US A FAIR DEAL AND I WILL ALWAYS BUY AMERICAN. THIS ISN'T A BELT OR WINDSHIELD WIPER MOTOR. 1500 BILL AT 75000 MILES. IF YOU GOING TO LET THEM SELL CRAP JUST LET THE AMERICAN PUBLIC KNOW SO WE CAN PROTECT OURSELVES.

03/30/2021
Components: STEERING
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 25 MPH, THERE WAS AN ABNORMAL GROWLING SOUND COMING FROM THE VEHICLE WHILE TURNING TO THE LEFT OR THE RIGHT. THE CONTACT STATED THE STEERING WHEEL STARTED SHAKING AND THE VEHICLE INDEPENDENTLY STARTED TO TURN TO THE RIGHT, HEADING TOWARD THE SIDE OF THE ROAD AND INTO A DITCH. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL, AND MANUALLY STEERED THE VEHICLE BACK TO THE LEFT AND CENTER OF THE ROADWAY. THE CONTACT CONTINUED DRIVING BACK TO THE RESIDENCE WITH NO FURTHER FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

03/30/2021
Components: STEERING
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

STEERING BECAME VERY STIFF AND HARD TOO STEER. THEN IT BECAME VERY LOOSE AND NOT RESPONSIVE. NOW IT ALTERNATES BETWEEN STIFF AND LOOSE. IT IS VERY DANGEROUS.

03/29/2021
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 03/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WHY HAS THERE NOT BEEN AN UPDATED RECALL ON THE 2014 EXPLORER ON LOSING ITS POWER STEERING? I JUST TURNED MY VEHICLE ON TO AUTONATION FORD IN BURLESON, TX TO GET THE REAR TOW LINK RECALL REPAIRED AND THE ASSOCIATE TOLD ME THE POWER STEERING WAS NOT A CAUSE IN THE RECALL AND THAT IT WAS SOMETHING WE WOULD HAVE TO PAY TO HAVE FIXED. THIS IS NOT HAPPENING DUE TO FAILURE TO MAINTENANCE OR DUE TO LACK OF TAKING CARE OF THE VEHICLE. THIS IS A MANUFACTURING ISSUE AND THE HISTORY PROVES IT! THERE WAS A RECALL ON THE 2011-2013 MODEL FOR THIS BUT NOW THAT IT IS CONTINUING, IT IS NOW THE OWNERS RESPONSIBILITY? THIS EFFECTS THE DRIVING AND IS EXTREMELY DANGEROUS. YOU HAVE LOW TURNING RADIUS, IT DISENGAGES ALL THE ADVANCED DRIVING MODES, IT ALSO EFFECTS THE BLINKERS. YOU HAVE TO HOLD THE BLINKER DOWN FOR IT TO STAY ON, YOU CANT JUST CLICK THE LEVER AND IT STAYS IN THE BLINKING MODE LIKE IT IS SUPPOSED TOO. IF YOU PUT CRUISE CONTROL ON, THE STEERING CAN LOCK UP AND YOU LITERALLY HAVE TO JERK IT TO GET IT OUT OUT AND BE ABLE TO TURN OR EVEN SWERVE. FORD NEEDS TO TAKE CARE OF THIS BECAUSE YOU CAN SEE BY ALL THE COMPLAINTS AND HISTORY OR REOCCURRENCE, THIS IS A MANUFACTURING DEFECT AND NOT A OWNER ISSUE. IF FORD DOES NOT TAKE CARE OF THIS ISSUE FOR US AND EVEN THE THOUGHT OF IT BEING A CHARGEABLE SERVICE, I WILL HAVE NO CHOICE BUT TO THIS TO A HIGHER DEMAND TO GET HELP AND TO BRING THIS TO THE ATTENTION TO THE ONES THAT NEED ACT. THIS IS UNSAFE TO ME AND MY FAMILY AS WELL AS ALL THE OTHER EXPLORER OWNERS. THE MANUFACTURING DEFECT NEEDS TO BE FIXED OR OFFER SOME SORT OF SOLUTION FOR THE SAFETY OF THIS VEHICLE.

03/25/2021
Components: EXTERIOR LIGHTING
Incident Date: 02/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

REAR EXTERIOR TAIL LIGHTS ARE CONTINUING TO GET WATER INSIDE. THERE IS CONDENSATION ALL OVER THE INSIDE OF THE REAR EXTERIOR TAIL LIGHTS.

03/24/2021
Components: AIR BAGS
Incident Date: 03/24/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

THE WIRING HARNESS TO THE AIRBAG SYSTEM BECAME DETACHED DUE TO THE PLACEMENT OF THE WIRES AND WITH THE DRIVER SEAT AND PASSENGER SEAT AUTOMATICALLY ADJUSTING, IT CAN CAUSE THE WIRES TO COME OUT OF PLACE. THE ENTIRE WIRING SYSTEM THAT CONNECTS TO THE SEATBELTS AND IMPACTS THE AIRBAG SYSTEM HAD TO BE REPLACED. THE AIRBAG LIGHT WAS LIT UP ON MY DASH & I WAS TOLD NONE OF THE AIRBAGS WORKED IN MY VEHICLE IF THIS LIGHT WAS ON. THE REPAIR HAD TO BE DONE AS A SAFETY MEASURE TO ENSURE THE AIR BAGS WOULD WORK AND FUNCTION PROPERLY. THE VEHICLE WAS TURNED ON ONE DAY AND THE AIRBAG LIGHT ON THE DASH CAME ON AND CONTINUED TO STAY ON.

03/22/2021
Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER RAY PRICE STROUD FORD (6320 US-209 SUITE B, STROUDSBURG, PA 18360, (570) 402-2222) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.

03/19/2021
Components: STEERING
Incident Date: 03/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

I WAS DRIVING MY 2014 FORD EXPLORER AND NOTICED A SMALL GRINDING NOISE WHEN I WOULD BE PARKED OR WHEN DRIVING THE VEHICLE. IT WAS LIKE THIS FOR A FEW DAYS AND NOW WHEN DRIVING HOME IT LOCKED COMPLETELY ON ME AND I LOST STEERING ABILITY AND HAD TO FORCEFULLY PARK IT AND HAD A TOW TRUCK TAKE IT HOME. THIS SEEMS TO BE A COMMON ISSUE WITH FORD EXPLORER AND THE STEERING RACK. I HAVE A MECHANIC COMING OUT TO LOOK AT THE VEHICLE. THIS SEEMS TO BE A COMMON ISSUE AND WE NEED A RECALL FOR THIS VEHICLE.

03/19/2021
Components: POWER TRAIN
Incident Date: 02/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D93EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STARTED MAKING A LOUD GRINDING SOUND. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO TRY-COUNTY FORD INC (1348 FOUR LOCUST HWY, DIRECTION KEYSVILLE, VA 23947, (434) 736-8444) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN INTERNAL TRANSMISSION FAILURE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN 20V692000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

03/15/2021
Components: STEERING
Incident Date: 03/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

MY 2014 FORD EXPLORER, WHICH ONLY HAS 83,000/MILES, STARTED EXPERIENCING TIGHTNESS IN THE STEERING WHEEL WHILE DRIVING. IN CONDUCTING RESEARCH, THESE SEEMS TO BE A COMMON PROBLEM, WHICH RESULTS IN A $1,700.00-TO-$2,000.00 REPAIR BILL. THE SECOND CONCERN IS THE STEERING FAILURE NOTED BY SOME COMPLAINTS, WHICH ENDANGERS EVERYONE WITHIN THE VICINITY TIME THE POINT OF FAILURE. IF IT IS SO COMMON, AND COULD RESULT IN A SERIOUS INJURY, INCLUDING DEATH, WHY IS THIS NOT BEING RECALLED?

03/08/2021
Components: POWER TRAIN
Incident Date: 02/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D93EG******
Summary

I WAS DRIVING DOWN THE ROAD AND I HEARD A LOUD GRINDING NOISE. I SLOWED DOWN SOME BUT THEN WHEN I TRIED TO RE APPLY GAS IT JUST REVVED UP AND WOULD NOT GO FORWARD MORE. I WAS ALMOST IN AN ACCIDENT WITH PEOPLE BEHIND ME. I WAS ABLE TO ROLL OVER TO THE SIDE OF THE ROAD. I PUT MY CAR IN PARK AND HEARD THE GRINDING AGAIN. I TURNED THE CAR OFF AND CALLED MY HUSBAND. WHEN I RESTARTED THE CAR IT WOULD NOT GO FORWARD, BACKWARD OR ANYTHING. IT IS A LINK SHAFT BRACKET FAILURE THAT THERE IS ALREADY A RECALL IN PLACE FOR BUT MY TRUCK WAS BUILT 4 MONTHS BEFORE THE DATE THE RECALL BEGINS FOR. WE HAD THE VEHICLE TOWED HOME AND IT JUST ROLLED OFF THE TOW TRUCK LIKE IT WAS IN NEUTRAL WHEN IT WAS SUPPOSED TO BE IN PARK.

03/06/2021
Components: STEERING
Incident Date: 03/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

ABOUT A YEAR AEGO MY STEERING WHEEL STARTED MAKING A NOISE WHENEVER I TURNED THE WHEEL BOTH PARKED OR MOVING. SINCE THEN IT HAS PROGRESSED INTO A LOUD GRINDING NOISE. THE WHEEL IS STICKING WHILE DRIVING ON THE HIGHWAY AND I HAVE TO FORCE IT TO MOVE AT TIMES. IT DOES NOT RETURN FREELY ANYMORE ON IT"S OWN TO A STRAIGHT FORWARD POSITION. AFTER HAVING THE CAR IN AT CHAPMAN FORD, EGG HARBOR NJ, THEY TOLD ME IT"S DANGERIOUS AND I COULD LOOSE MY STEERING ENTIRELY WHILE DRIVING AND TO HAVE THE RACK AND PINION REPLACED. I CAN SEE THIS IS A COMMON PROBLEM WITH THIS MODEL AND THERE WAS A SIMILIAR RECALL A FEW YEARS PRIOR FOR A SIMILAR PROBLEM. I DON"T THINK THE PROPER IMPROVEMENTS TO THE RACK AND PINION WHERE EVER APPLIED IN LATER MODELS AND THERE SHOULD BE ANOTHER RECALL OR THE PRIOR RECALL SHOULD BE EXTENDED. THANK YOU

03/06/2021
Components: STEERING
Incident Date: 02/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

THIS OCCURRED FIRST IN OUR DRIVEWAY, FIRST STARTUP IN THE MORNING STEERING WHEEL WAS IMPOSSIBLE TO TURN. I JERKED IT LEFT AND RIGHT A FEW TIMES AND IT EVENTUALLY TURNED AS IT SHOULD. NO ABNORMAL LIGHTS ON DASH TO INDICATE ANY PROBLEMS. THIS GOT PROGRESSIVELY WORSE EACH MORNING UNTIL FREEZING UP COMPLETELY,EVEN WITH THE FRONT WHEELS OFF THE GROUND STEERING WILL NOT BUDGE. I AM TOLD BY THE FORD DEALER HERE THAT THIS VEHICLE IS NOT ON RECALL LIST.

03/01/2021
Components: SEAT BELTS
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

WE HAVE A 2014 FORD EXPLORER SPORT AND THE SEATBELT IS IN A RETRACTED POSITION AND IS STUCK. WE HAD IT INTO FORD AND THEY WERE ABLE TO GET IT TEMPORARILY UNSTUCK BUT IT IS STUCK AGAIN. THEY PRICED THE PART AND LABOR AND IT WILL BE $415 TO REPLACE. WE ARE OVER THEIR SAFETY WARRANTY FOR MILEAGE. THEY INSTRUCTED US TO REACH OUT TO YOU TO HELP WITH ESCALATING THE SITUATION TO FORD. WE CANNOT USE THAT SAFETY BELT AT ALL IN ITS CURRENT CONDITION. WE HAVE ALWAYS HAD A CARSEAT WITH LATCHES IN THAT POSITION SO SINCE WE HAVE OWNED IT THE SEATBELT HAS BEEN USED MINIMALLY. IF YOU COULD ESCALATE THIS SITUATION TO FORD FOR A RESOLUTION WE WOULD APPRECIATE IT. THANK YOU!

02/28/2021
Components: AIR BAGS
Incident Date: 02/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

AIR BAG LIGHT CAME ON WHICH DISABLES ALL AIRBAGS IN THE VEHICLE, MAKING AN UNSAFE VEHICLE OPERATIONS ISSUE. UPON DIAGNOSES IT APPEARS FORD MOCO IS AWARE OF A FAULTY ISSUE UNDER THE SECOND ROW SEATS FOR THE OPTIONAL SEATBELT AIRBAGS, AS ISSUED WITH FORD TSB 16-0001, TO DATE FORD HAS NOT ISSUED A RECALL TO SERVICE THE KNOW ISSUE. THE AVERAGE REPAIRS ARE COSTING CONSUMERS AROUND $1,000 +/- FOR THE REPAIRS, THUS TOO MANY CONSUMERS ARE BYPASSING THE REPAIRS DUE TO THE HIGHER COSTS AND THUS DRIVING 'NEWER/MODERN' VEHICLES WITHOUT STANDARD SAFETY EQUIPMENT ACTIVE.

02/17/2021
Components: STEERING
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

WHILE DRIVING EITHER ON THE HIGHWAY OR ON CITY STREETS WHEN TURNING A CORNER OR A CURVE THE STEERING CATCHES AND MAKES ME SWERVE THE CAR. MY MECHANIC SAYS THE ELECTRONIC STEERING WENT OUT SO THE GEARS ARE CATCHING AND I'M LUCKY I DIDN'T CRASH THE CAR!

02/16/2021
Components: STEERING
Incident Date: 02/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A FRIEND WHO USED A MACHINE THAT SHOWED AN INTERNAL ELECTRONIC FAILURE. THE CONTACT HAD ALSO TAKEN THE VEHICLE TO AUTONATION FORD WHITE BEAR LAKE (1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110) WHERE AN APPOINTMENT WAS MADE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

02/16/2021
Components: SUSPENSION
Incident Date: 01/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

THERE WAS A RECALL 19S17 ON THE VEHICLE. I TOOK VEHICLE TO DEALER FOR THIS 12-16-2019. THEY REPLACED THE TOE LINKS (PART DB5Z-5A972-J) AND REPORTED THAT THE LEFT SIDE TOE LINK BALL JOINT WAS LOOSE AND NEEDED REPLACEMENT. THEY WOULD HAVE TO RESCHEDULE A TIME TO DO THAT. BECAUSE THE JOINT WAS LOOSE, THEY DID NOT PERFORM THE ALIGNMENT THAT WAS SUPPOSED TO BE DONE AFTER TOE LINK REPLACEMENT. DRIVING THE VEHICLE ON SNOW COVERED ROADS AFTERWARDS REVEALED THAT THE REAR SUSPENSION WAS OUT OF ALIGNMENT BECAUSE OF VERY POOR HANDLING/WANDER. THE VEHICLE DID NOT HAVE THAT PROBLEM BEFORE THE SERVICING. THE DEALER SHOULD HAVE DONE A SIMPLE ALIGNMENT THAT WOULD HAVE PUT THE ALIGNMENT CLOSE ENOUGH INSTEAD OF SENDING THE VEHICLE OUT IN AN UNSAFE CONDITION. BECAUSE OF THE COST I WAS QUOTED, I TOOK THE VEHICLE TO AN INDEPENDENT AUTO REPAIR SHOP FOR THE JOINT REPLACEMENT, WHERE IT WAS DONE MUCH CHEAPER. I RECEIVED ANOTHER RECALL NOTICE 20V-675 DATED NOVEMBER 2020, ON THE TOE LINKS AND RETURNED THE VEHICLE TO THE DEALER ON 12-30-2020. THEY REPORTED THAT THE TOE LINKS PASSED THE INSPECTION AND THEY REPLACED THE ATTACHING BOLTS. ON 1-30-2021 I WAS DRIVING THE VEHICLE IN A 70 MPH ZONE IN THREE LANES OF TRAFFIC WHEN THE LEFT SIDE TOE LINK FRACTURED. THE VEHICLE WENT WILDLY OUT OF CONTROL, SKIDDING AND SLIDING BACK AND FORTH UNTIL I WAS ABLE TO FIGHT IT TO A STOP. LUCKILY THERE WAS NOT A COLLISION WITH NEARBY TRAFFIC. THIS WAS 30 DAYS AFTER THE TOE LINK WAS SUPPOSED TO HAVE BEEN INSPECTED. THE VEHICLE WAS TOWED TO A FORD DEALER IN THE AREA. THE DEALER REPLACED BOTH TOE LINKS. I HAVE THE BROKEN TOE LINK. FORD HAS REFUSED TO COVER ANY OF MY EXPENSE WHICH INCLUDED A RENTAL CAR. MY CONCERN IS THAT DRIVING THE CAR NOW PRESENTS A VERY SCARY SITUATION. WILL A TOE LINK BREAK AGAIN AND SEND THE VEHICLE OUT OF CONTROL CAUSING AN ACCIDENT?

02/11/2021
Components: SUSPENSION
Incident Date: 11/01/2020
Crash: No
Fire: No
Summary

2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-675. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL. *JS

02/11/2021
Components: SUSPENSION
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH ON THE HIGHWAY, THERE WAS A LOUD ABNORMAL GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THE REAR LOCKED UP CAUSING THE VEHICLE TO FISHTAIL IN THE MIDDLE OF THE HIGHWAY. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD THE VEHICLE TOWED TO BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150) WHERE THEY STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) FOR THE REAR TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT RECEIVED A NEW RECALL NOTIFICATION FOR THE SAME ISSUE. THE CONTACT STATED THAT THE RECENTLY THE STEERING WHEEL AND REAR WHEELS WOULD LOCK UP AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

02/06/2021
Components: STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Incident Date: 02/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

WHILE DRIVING ON THE HIGHWAY MY 2014 EXPLORER ALERTED ME IN THE DRIVER INFORMATION SECTION LOCATED TO THE LEFT OF THE ODOMETER THAT MY 'STEERING LOSS STOP SAFETY' WAS UNAVAILABLE. IN ADDITION TO THIS, IT DISPLAYED, 'SERVICE ADVANCETRAC' AND 'COLLISON WARNING NOT AVAILABLE'. MOMENTS LATER MY STEERING LOCKED UP AND I WAS UNABLE TO TURN OR CONTROL THE WHEEL. WE SAT STRANDED, WITH OUR THREE CHILDREN ON THE SIDE OF THE HIGHWAY FOR HOURS UNTIL HELP COULD COME. WHILE OPERATING MY VEHICLE AT 70 MPH, I LOST COMPLETE CONTROL OF MY STEERING MAKING THIS EXTREMELY UNSAFE FOR MY FAMILY AND I, AND THE DRIVERS SURROUNDING US. AFTER SOME DISCUSSION WITH OUR MECHANIC, WE BELIEVE IT COULD BE THE STEERING ANGLE SENSOR, YAW RATE SENSOR OR ANYTHING DIRECTLY RELATED TO STEERING AND/OR TRACTION CONTROL. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP AND IS AWAITING A REPAIR QUOTE.

01/31/2021
Components: STEERING,ENGINE
Incident Date: 01/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

I HAD TOOK MY TRUCK TO A NEARBY FORD DEALERSHIP FOR A RECALL WITH THE TOE LINK TO BE REPAIRED AND YESTERDAY ON 01/30/2021 I WAS DRIVING AND THE ENGINE AND STEERING WHEEL STARTED SHAKING ENGINE SOUNDS LIKE IT'S ABOUT TO DROP THIS HAPPENED WHILE DRIVING ON A CITY STREET AND ONCE I HIT THE HIGHWAY AND I STARTED TO DRIVE OVER 50 MILES IT MADE IT WORST, MY TRUCK WAS DRIVING PERFECTLY FINE BEFORE I TOOK IT IN TO HAVE THAT RECALL REPAIRED.

01/29/2021
Components: STEERING,SUSPENSION
Incident Date: 01/29/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

CONTACTED FORD DEALERSHIP ABOUT RECALL EFFECTING STEERING. WAS TOLD BY DEALERSHIP THAT THE PART WOULD NOT BE IN FOR 3 TO 4 WEEKS. CONTACTED FORD MOTOR DIRECTLY AND THEY ASKED WAS I EXPERIENCING PROBLEMS AND I TOLD THEM THAT MY VEHICLE HAD FELT LIKE ITS SHIFTING SIDE TO SIDE WHEN I DRIVE. FORD REP TOLD ME THAT I WOULD NEED TO TAKE MY CAR TO PAY FOR A DIAGNOSTIC. I QUESTIONED WHY DID I NEED TO PAY FOR A DIAGNOSTIC WHEN THE FAILURE OF THE COMPANY TO HAVE THE RECALLED PART IN STOCK IS FORCING ME TO HAVE A DIAGNOSTIC DONE. IF THE PART WAS IN STOCK AND I WAS HAVING THE SAME ISSUE I WOULD HAVE MY VEHICLE CHECKED AT MY LOCAL MECHANIC SHOP THAT DOESN'T PAY CHARGE TO DIAGNOSE A VEHICLE.

01/20/2021
Components: STEERING
Incident Date: 01/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

FRONT STEERING NOISE POPPING SAME AS THE RECALL FOR 2011-13. 2014 NEEDS TO BE ADDED. FRONT RACK AND PINION NEEDS REPLACED AFFECTS STEERING. MAJOR SAFETY CONCERN.

01/06/2021
Components: STEERING
Incident Date: 01/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

WHILE MY WIFE IS DRIVING THE CAR WITH THE KID AND SUDDENLY FIND THE STEERING BECAME HARD TO TURN. EVEN FOR ME I HAD TO ROCK THE STEERING WHEEL BACK AND FORTH JUST TO TURN THE CORNER. AFTER I SEARCH THE WEBSITE AND I FOUND FORD HAD THE SAME ISSUE WITH THE RECALL FOR 2011~2013 MODEL. MY CAR IS 2014 MODEL AND I THINK THEY DID NOT SOLVE THE PROBLEM AND SHOULD COVER THIS DEFECT ALSO.

12/22/2020
Components: STEERING
Incident Date: 10/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

I HAVE A 2014 FORD EXPLORER SPORT WITH A STEERING ISSUE THAT NEEDS TO BE RESOLVED. THE STEERING JARS TO THE LEFT WHEN DRIVING AT A SPEED OF 55 OR SO ON CURVES. IF A CAR IS EVER COMING TOWARDS ME I HOPE TO GOD MY EXPLORER DOESN'T DECIDE TO MAR TO THE LEFT AT THAT POINT. ALSO, THE GRINDING SOUND COMING FROM THE RACK IS A FAULTY PART THAT SHOULD BE A RECALL AT THIS POINT AS IT IS A SAFETY ISSUE THE FORD SHOULD LOOK AT. THE SOUND IS NOTICEABLE AT A COMPLETE STOP BUT DRIVING IT IS STILL PRESENT.

12/15/2020
Components: STEERING
Incident Date: 12/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

I WAS DRIVING MY 2014 FORD EXPLORER SPORT ON THE PARKWAY AND AT APPROXIMATELY 65MPH, MY DASHBOARD LIT UP INDICATING "STEERING LOSS STOP SAFELY" & "SERVICE ADVANCETRAC". I AM BEYOND FURIOUS! LUCKILY I WAS STRONG ENOUGH TO STEER THE VEHICLE SAFELY OFF THE ROAD, BUT I DON'T BELIEVE I COULD SAY THE SAME IF MY WIFE WAS DRIVING. THIS IS A DEATH SENTENCE TO A DRIVER. I SHOULD NOT BEAR THE BURDEN OF A NEARLY $3,000 REPAIR DUE TO FORD'S POOR ENGINEERING. THIS SHOULD BE COVERED UNDER RECALL AS THE PREVIOUS MODELS ARE. I AM FUMING!

12/11/2020
Components: SUSPENSION
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOGGUS FORD HARLINGEN (2521 S EXPRESSWAY 83, HARLINGEN, TX 78550, (956) 423-2580) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

12/11/2020
Components: UNKNOWN OR OTHER
Incident Date: 12/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

I WAS EXPERIENCING THE SMALL OF EXHAUST IN MY VEHICLE RECENTLY. I TOOK IT TO MY LOCAL FORD DEALER AND THEY LET ME KNOW THAT IT IS A KNOWN ISSUE IN EXPLORERS FOR MODEL YEARS 2011-2017, BUT MY VIN NUMBER ISN'T COVERED BY THE SERVICE BULLETIN OR SAFETY RECALL. I DID PROCEED TO HAVE THE VEHICLE REPAIRED, THE DEALERSHIP TOLD ME TO CONTACT FORD CUSTOMER SERVICE. I HAVE CONTACTED THEM, THEY ALSO REITERATED THE SAME INFORMATION--THAT IT IS A KNOWN ISSUED, BUT MY VIN NUMBER IS NOT INCLUDED AS ONE WHERE THIS WOULD BE A CONCERN. I AM CONFUSED BY THIS AS I DID UNKNOWINGLY EXPERIENCE THESE FUMES IN THE CABIN OF THE VEHICLE, THE DEALERSHIP HAD TO PARTIALLY TAKE THE CAR APART TO SEAL VARIOUS AREAS, ETC.

12/08/2020
Components: STEERING
Incident Date: 10/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

GOOD MORNING, MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675 I FEEL THAT THE RECALL FOR THE REAR SUSPENSION IS ALSO CAUSING THE STEERING WHEELS ON MANY OF THE FORD EXPLORERS TO SQUEAK, OR CREATE A LOUD BANGING NOISE. MY VEHICLE IS CURRENTLY SQUEAKING EVERY TIME I TURN THE STEERING WHEEL, THIS VEHICLE HAS NEVER BEEN IN ACCIDENT AND NEVER HAD THE STEERING COLUMN REPLACED.

12/05/2020
Components: STEERING
Incident Date: 09/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR3EG******
Summary

WHILE WIFE WAS DRIVING VEHICLE HOME FROM WORK, STEERING ABRUPTLY GOT STIFF AND MAKING THE VEHICLE BECAME VERY DIFFICULT AND DANGEROUS, GOT A WARNING FROM DASH AND NOW WHILE TURNING THE STEERING WHEEL THERE IS A LOUD GRINDING/RUBBING NOISE FROM THE STEERING ASSEMBLY. HAVE BEEN ADVISED THE RACK AND PINION NEEDS TO BE REPLACED. THIS IS A 2014 FORD EXPLORER BUT WAS MANUFACTURED IN LATE 2013 AS A 14 MODEL. YET THIS RACK AND PINION IS NOT COVERED UNDER THE RECALL. SINCE I CANNOT AFFORD THE REPAIRS THE VEHICLE HAS HAD TO SIT. PRIOR RECALL FOR THE 2011-2013 NEEDS TO BE EXPANDED TO COVER THESE NEW COMPLAINTS AS THESE PARTS WERE MOST LIKELY THE SAME PARTS INCLUDED IN THE INTIAL RECALL BUT PLACED IN THE NEWER MODEL YEAR VEHICLE. I CANNOT GET THE NEWEST RECALL ADDRESS BECAUSE I CAN'T GET THE EXPLORER TO THE DEALER WITHOUT PAYING FOR A TOW TO AND FROM SINCE THE RACK AND PINION IS A MAJOR ISSUE

12/05/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR3EG******
Summary

2014 MODEL FORD EXPLORER INNER INTERIOR DOOR PANELS, GLUE HOLDING UPPER MATERIAL ONTO DOOR PANEL HAS LET GO AND FOLDED OVER ON BOTH FRONT DOORS, THIS WAS AN ISSUE AND A RECALL/REPLACEMENT WAS ISSUES UNDER A TSB AS WELL, BUT FORD WILL ONLY FIX OR REPLACE WITHIN 5 YEARS, UPON PURCHASE OF VEHICLE DOOR MATERIAL WAS STARTING TO COME OFF, BY THE TIME IT WAS NOTICED IT WAS EARLY 2020 WHICH MADE THE REPAIR OPTION VOID DUE TO IT BEING OUT OF THE 5 YEAR PERIOD. THIS IS SOMETHING THAT SHOULD HAVE BEEN COVERED FOR AT LEAST A 10 YEAR SPAN AS IT APPEARS THIS IS HAPPENING TO THOUSANDS OF THESE EXPLORERS JUST OUTSIDE OF TEH 5 YEAR REPAIR TIMEFRAME.

12/04/2020
Components: UNKNOWN OR OTHER
Incident Date: 12/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

I RECEIVED A SAFETY RECALL NOTICE 20S62/HNTSA RECALL 20V-675. HOWEVER IT ISN'T IN ANY SYSTEM. I AM TRYING TO DETERMINE IF I ACTUALLY DO OR DON'T HAVE A SAFETY RECALL. I HAVE CALLED THE FORD CORPORATE OFFICE, BUT I CAN'T TALK TO A PERSON SO I CAN'T GET AN ANSWER FROM THE ISSUING OFFICE. PLEASE HELP!!

12/02/2020
Components: STRUCTURE
Incident Date: 08/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

DOOR PANEL HAS POPPED OFF THE TOP OF INTERIOR DRIVERS SIDE DOOR AND IS ALSO PULLING AWAY ON ARM REST. THIS WAS A PREVIOUS RECALL BY FORD BUT OURS DID NOT OCCUR UNTIL AFTER THE RECALL END DATE AND FORD WOULD NOT REPLACE DOOR PANEL UNLESS YOUR SHOWED THE DEFECT. FORD REFUSES TO FIX EVEN THOUGH THEY KNOW ITS A FLAW.

12/01/2020
Components: STRUCTURE
Incident Date: 04/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

THE DRIVER DOOR PANEL HAD BUCKLED AND COMING OFF. RECALL 17N04 BUT BECAUSE IT AFTER 5 YEARS THEY WONT COVER. THIS NOT FAIR WHEN THEY KNEW THIS WAS AN ISSUE.

11/24/2020
Components: STEERING
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

I WAS PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD, AND CAUSED ME TO HAVE LOSS OF CONTROL OVER THE CARS STEERING; ESPECIALLY WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. (THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN AND WILL THEN OVER COMPENSATE AND VEER TO THE RIGHT AFTER HAVING TO MANUALLY TURN THE WHEEL BACK.

11/23/2020
Components: STEERING
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

POWER STEERING ASSIST FAULT LIGHT CAME ON. POWER STEERING WENT OUT COMPLETELY. VEHICLE HAS LESS THAN 20,000 MILES ON IT.

11/21/2020
Components: STEERING
Incident Date: 07/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

VEHICLE STARTED TO MAKE A GRINDING NOISE WHEN WE TURNED THE STEERING WHEEL. SO WE TOOK IT TO THE SHOP WHERE WE BOUGHT THE VEHICLE. THEY DIAGNOSED THE PROBLEM SAYING IT WAS THE ELECTRONIC POWER STEERING RACK AND PINION. THE SHOP DID NOT WANT US TO DRIVE VEHICLE HOME DUE TO BEING UNSAFE TO DRIVE. VEHICLE HAS UNDER 80K MILES.

11/19/2020
Components: STEERING
Incident Date: 11/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

ON NOVEMBER 8, 2020 I WAS PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD, AND CAUSED ME TO HAVE LOSS OF CONTROL OVER THE CARS STEERING; ESPECIALLY WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. (THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN AND WILL THEN OVER COMPENSATE AND VEER TO THE RIGHT AFTER HAVING TO MANUALLY TURN THE WHEEL BACK.) WE TOOK IT TO A LOCAL FORD DEALER. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED TOTAL COST FOR THE JOB WOULD BE $4,284.59. I CALLED FORD COOPERATE AND EXPLAINED TO THEM THAT THIS WAS A SAFETY ISSUE AS IT CAME ON SUDDENLY WITH OUT WARNING. I WAS MADE AWARE THAT THE PREVIOUS YEARS 2011-2013 HAVE BEEN RECALLED FOR THIS SAME ISSUE, AND THAT THERE HAVE BEEN MULTIPLE OTHER COMPLAINTS ON THE 2014 AND 2015 HAVING THE SAME ISSUE BUT WITH ONLY A "WARNING" BEING PLACED ON THEM, NOT A RECALL FOR THE 2014 OR 2015. THEY TOLD ME THAT MY YEAR DOESN'T HAVE A RECALL AND STATED I COULD OPEN A CASE AND FILE A COMPLAINT WITH THE NHTSA AND THAT WAS ALL I COULD DO, BUT IF A RECALL WAS OFFERED IN THE FUTURE I COULD POSSIBLE GET REIMBURSED. WHEN WE BROUGHT THE VEHICLE TO THE LOCAL FORD DEALER, THEY INFORMED US THAT THERE WAS A RECALL NOTICE FOR THE TOE LINK THAT CAN AFFECT THE STEERING BUT NOT A RECALL ON THE RACK. THIS STEERING RACK ISSUE POSES A MAJOR SAFETY CONCERN. PLEASE CONSIDER WORKING WITH FORD TO ENSURE THE SAFETY OF ALL WHO DRIVE THE 2014 EXPLORER AND PLACE A RECALL ON THIS ITEM ASAP. I AM VERY FORTUNATE NO ONE WAS PHYSICALLY HURT WHEN MY STEERING WENT. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER OF MAJOR SAFETY. I LOOK FORWARD TO HEARING FROM YOU.

11/18/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

WHEN REAR CAMERA IS IN USE IT TENDS TO HAVE A DELAY SHOWING REAR ACTIVITY, FLASHES ON AND OFF AND/OR THE SYNC SCREEN GOES COMPLETELY BLANK

11/17/2020
Components: STEERING,SUSPENSION,WHEELS
Incident Date: 11/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

HI MY NAME IS [XXX]. I PURCHASED THIS 2014 FORD EXPLORER FROM A CERTIFIED FORD GARAGE MECHANIC THIS SUMMER. THE PRIVATE PARTY PURCHASE WAS IN JUNE 2020 WITH 89,XXX MILES. THE SELLER SHOWED ME EVERY REPAIR, OIL CHANGE, BRAKES ETC. WERE DONE IN A FORD GARAGE. TEN THOUSAND MILES LATER THE VEHICLE SNAPPED A TOE LINK LATERAL ARM DRIVING DOWN A SMOOTH HIGHWAY 60MPH! THE VEHICLE SWERVED AND MY WIFE AND 2 YOUNG KIDS WERE IN DANGER.. THE VEHICLE WAS TOWED, FOR THE WHEEL WAS TIPPED IN AND NOT STABLE...FLAT BED TOW $100 OUT OF POCKET... FORD OF HIBBING DEALER SAID THE VEHICLE WAS NOT RECALLED AND THEY WOULDN'T HAVE TIME TO REPAIR FOR OVER A MONTH.. THEY SOLD ME THE FACTORY FORD TOE LINK THAT WAS THE "FIX" UPGRADE... WITH ALL THE DEALERS AND LOCAL AUTO SHOPS WAY WAY BEHIND AND SHORT HANDED I HAD THE VEHICLE TOWED AGAIN FOR $100 OUT OF POCKET TO MY GARAGE.. I WENT TO TECH SCHOOL OUT OF HIGH SCHOOL FOR AUTO MECHANIC AND RECEIVED A 2 YEAR DEGREE AND PREVIOUSLY WAS A AUTO MECHANIC FOR 10 PLUS YEARS.. ANYWAYS BEYOND THAT POINT I REPLACED THE TOE LINK IN MY SHOP AND INSPECTED OTHER POINTS.. AFTER I REPLACED THE LINK I WAS ABLE TO HAVE THE VEHICLE TOWED TO A LOCAL TIRE AND ALIGNMENT SHOP IN HIBBING MN (IRON RANGE TIRE) WHICH THEY THAN PROFESSIONALLY ALIGNED AND TIGHTENED THE REAR SUSPENSION. 100 MILES LATER HAPPENS AGAIN TO MY WIFE AND KIDS DOWN THE HIGHWAY!! TOWED AGAIN $100! CURRENTLY AT LUNDGREN FORD DEALER EVELETH MN. $2800 TO REPLACE AND REPAIR SUSPENSION COMPONENTS! FILED A FORD CASE # [XXX]. FORD REFUSED TO COOPERATE OR POSSIBLY PAY FOR REPAIR! THE SERVICE DEPT MANAGER SAID THE VEHICLE WAS SERVICED REGULARLY AT THAT SHOP AND SAID SERVICE RECORDS SHOW THE COMPLETE REAR SUSPENSION WAS REPLACED IN 2019!! 20,000 MILES AGO! AND ITS ALREADY BREAKING AGAIN! ITS UNSAFE FOR MY WIFE AND 4 & 6YR OLD BOYS! PLEASE HELP! IM SERIOUSLY NOT WASTING TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/16/2020
Components: UNKNOWN OR OTHER
Incident Date: 11/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

BOTH FRONT AND REAR CATALYTIC CONVERTERS FAILED AND WERE REPLACED BY SERVICE REPAIR FACILITY.

11/10/2020
Components: STEERING
Incident Date: 11/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

I WENT TO GET IN MY CAR TO GET GROCERIES AND WHEN I WENT TO TURN INTO THE PARKING LOT MY STEERING FELT LIKE I WAS TURNING A TRUCK WITH NO POWER STEERING.I CALLED MY CAR DEALER AND HE TOLD ME THAT THERE IS NO RECALL ON MY CAR BUT THE YEARS BEFORE AND AFTER THE YEAR OF MY CAR , THEY HAVE RECALLS ON THIS PROBLEM. I ONLY HAVE 55,000 MI. ON IT.THEY SAID IT WOULD COST $2,500 TO FIX. I CAN'T AFFORD IT BEING RETIRED NOW AND CAN'T AFFORD A NEW ONE.

11/10/2020
Components: STEERING
Incident Date: 11/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

AS I WAS DRIVING, THANKFULLY AT A SLOW SPEED, AND MAKING A RIGHT HAND TURN THERE WAS A COMPLETE FAILURE OF POWER STEERING. I LOSS COMPLETE CONTROL OF STEERING AND WENT INTO ONCOMING TRAFFIC. WHEN FAILURE OCCURRED, SEVERAL WARNING LIGHTS SIMULTANEOUSLY POPPED UP BUT AS I WAS UNDER THE DURESS OF TRYING TO AVOID A COLLISION, I DO NOT HAVE A COMPLETE LIST BUT I DID SEE THE STEERING ASSIST SYSTEM FAILURE AND REQUIRES SERVICE ALL BLINKING RED. THERE WERE NO ADVERSE ROAD CONDITIONS NOR DRIVING STYLE AND ABSOLUTELY NO WARNING WHATSOEVER. THE VEHICLE HAS APPROXIMATELY 93,000 MILES. I HAD TO COVER THE COST TO TOW THE CAR TO A FORD DEALER SHOP AND THEY TELL ME THAT THE ISSUE CANNOT BE REPLICATED BUT THEY BELIEVE IT IS A RACK AND PINION AND STEERING/COLUMN FAILURE AND ARE QUOTING ME OVER 2500 FOR REPAIRS. AS THIS ISSUE HAS BEEN HAPPENING TO HUNDRED IF NOT THOUSANDS OF OWNERS OF THE SAME MAKE AND MODEL, YEARS 2011-2014 AND 2015-2017 (IF NOT LATER) FALL UNDER THIS SAME FAILURE RECALL, THIS MATTER NEEDS TO BE ADDRESSED IMMEDIATELY. I FEAR GETTING BEHIND THE WHEEL OF THIS CAR AND AM LUCKY THAT I DID NOT CAUSE A SERIOUS ACCIDENT DUE TO THIS VEHICLE FAILURE.

11/09/2020
Components: STEERING
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

WHILE ATTEMPTING TO TAKE A SLIGHT RIGHT TURN, THE VEHICLE DID NOT TURN AT FIRST. IT CONTINUED STRAIGHT FOR A SECOND. THEN IT SEAM LIKE THE STEERING JUMPED AND CAUGHT A GEAR. THE VEHICLE THEN TURNED TO THE RIGHT. I WAS TRAVELING AT AROUND 25 MPH

11/07/2020
Components: WHEELS
Incident Date: 10/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B89EG******
Summary

RIGHT TIRE WIGGLES WHILE DRIVING. IT FEELS LIKE ITS ABOUT TO COME OFF.

10/28/2020
Components: SUSPENSION
Incident Date: 09/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND MAKING A TURN, IT FELT AS IF THE REAR TIRE HAD SLIPPED ON ICE WITH A LOUD ABNORMAL SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TOE LINK DETACHED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE CONTACT STATED THAT HER HUSBAND REPLACED THE TOW LINK. FORD OF HIBBING (2627 E BELTLINE, HIBBING, MN 55746) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

10/27/2020
Components: SUSPENSION
Incident Date: 10/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

FRACTURED REAR TOE LINK SUSPENSION. HUSBAND FIXED IT ONCE, LESS THEN A MONTH LATER AFTER REPLACING PART IT BROKE AGAIN! NOT HAPPY HAD MY KIDS IN THE VEHICLE WITH ME BOTH TIMES THANKFULLY WE WERE NOT HURT AS WE WERE NOT GOING VERY FAST WHEN THE PART COMPLETELY SNAPPED! HAPPENED WHEN I WAS TURNING THE CORNER FELT LIKE MY BACK TIRE POPPED OUT OF SOCKET!

10/22/2020
Components: STEERING
Incident Date: 10/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

THE VEHICLE WAS IN MOTION, LUCKILY AT LOW SPEEDS WHEN THE STEERING FAILED COMPLETELY, VEHICLE IMMEDIATELY BECAME UNABLE TO STEER (THIS WAS NOT LOSS OF POWER STEERING, IT WAS LOSS OF STEERING COMPLETELY). SEVERAL WARNINGS IMMEDIATELY POPPED UP INCLUDING STEERING ASSIST SYSTEM FAILURE, SERVICE REQUIRED IMMEDIATELY. UPON INVESTIGATION IT APPEARS THIS ISSUE WAS COVERED (VIA RECALL) IN YEAR MODELS 2011-2013 AND 2015-2017. FOR SOME REASON VIN'S FROM 2014 WERE OMITTED FROM THE RECALL YET I AM FAR FROM THE ONLY PERSON EXPERIENCING THE SAME ISSUE WITH THESE 2014 MODELS. WE LOVE OUR EXPLORER BUT I AM AFRAID TO LET MY WIFE OR DAUGHTER DRIVE IT NOW. THE REPAIR IS GOING TO COST ME APPROX $3,000 PLUS THE COST OF HAVING IT TOWED TO THE DEALERSHIP. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE ADDRESSED BY FORD AND NHTSA AS SOON AS POSSIBLE. THIS YEAR MODEL BEING OMITTED FROM THIS RECALL IS AN INCREDIBLE OVERSIGHT. MY EXPLORER HAD 123,000 MILES AT THE TIME OF FAILURE. AT THE TIME OF FAILURE THERE WAS NO EXCESSIVE FORCE OR HARSH DRIVING CONDITIONS BEING USED.

10/19/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WHEN ENGAGING THE VEHICLE INTO REVERSE AND DRIVING, THE BACK-UP CAMERA OFTEN GLITCHES AND OFTEN GOES BLACK. SHOWS ERROR "BACK UP CAMERA NOT AVAILABLE. CONTACT DEALERSHIP". I KNOW THE 2020 MODELS HAVE JUST HAD A RECALL FOR THIS EXACT SAME ISSUE.

10/10/2020
Components: STRUCTURE
Incident Date: 10/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

I HAVE A 2014 FORD EXPLORER XLT, RECENTLY MY PASSENGER SIDE WEATHER STRIP ALONG THE FRONT WINDSHIELD BLEW OFF WHILE DRIVING ON A HIGHWAY. MY DRIVER SIDE DID THE SAME ABOUT 3 MONTHS AGO. THE PLASTIC TRIM PIECE ALONG THE FRONT WINDSHIELD, DRIVER SIDE IS LIFTING ALSO, I HAVE TRIED TO RE-GLUE SEVERAL TIMES BUT DOES NOT SEEM TO LAST. THIS SHOULD BE FIXED BY FORD, I HAVE READ A LOT OF COMPLAINTS ABOUT THIS. THESE POSE A SAFETY ISSUE IF THE PLASTIC TRIM PIECE BLOWS OFF ON THE HIGHWAY.

10/09/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 06/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

BACKUP CAMERA NOT WORKING. IT GOES BLACK AND STATES "CAMERA UNAVAILABLE. CONTACT YOUR DEALERSHIP." THIS HAPPENS ANYTIME WHEN IN REVERSE.

10/07/2020
Components: STEERING
Incident Date: 10/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

POWER STEERING FAILED WHILE PULLING OUT OF A PARKING SPACE CAUSING THE VEHICLE TO BE EXTREMELY DIFFICULT TO CONTROL. MULTIPLE WARNING MESSAGES APPEAR IN THE DASH UPON STARTING THE VEHICLE. THIS APPEARS TO BE AN ISSUE WITH THE POWER STEERING CONTROL MODULE. THERE IS A RECALL FOR PREVIOUS YEAR MODELS OF THIS CAR WITH THE SAME STEERING SYSTEM.

10/06/2020
Components: SUSPENSION
Incident Date: 10/04/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE REAR TOE LINK SPLIT IN HALF WHICH CAUSED THE VEHICLE TO LOSE CONTROL AND SLAM INTO THE GUARDRAIL ON THE DRIVER'S SIDE. THE VEHICLE BOUNCED AND SPUN 260 DEGREES AND HIT THE GUARDRAIL AGAIN AND SCRAPPED ALONG THE GUARDRAIL. AS A RESULT, THE VEHICLE DOWN TO SLOW DOWN AND COME TO A REST IN THE LEFT MEDIAN LANE. THE BRAKES FAILED AND THE CONTACT WAS ABLE TO SHUT OFF THE VEHICLE AND GET OUT AND INSPECT THE DAMAGE. THE CONTACT HAD A POLICE OFFICER DIRECT HER TO FURTHER PULL HER VEHICLE COMPLETELY OUT OF THE LANE FROM ONCOMING TRAFFIC. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER APPROVED BY HER INSURANCE COMPANY. THE CONTACT MENTIONED THAT THE TOE LINK HAD BEEN A RECALL REPAIR FROM THE DEALER DOVI MOTORS, INC 263 TOMPKINS ST, CORTLAND, NY 13045 (607) 756-2801 BACK IN 2017. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 80,000.

10/02/2020
Components: STRUCTURE
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

THE WINDSHIELD OUTSIDE PILLAR/TRIM MOLDING OF A 2014 FORD EXPLORER, FLEW OFF CAR WHILE DRIVING (65MPH) ON THE HIGHWAY. THIS IS THE SECOND INCIDENT WITHIN LESS THAN A YEAR. AND FROM WHAT I GATHERED FROM DEALERSHIP AND ONLINE RESEARCH, IT'S A VERY WELL KNOWN PROBLEM.

10/01/2020
Components: ELECTRICAL SYSTEM
Incident Date: 07/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

REAR CAMERA GOES BLACK INTERMITTENTLY IN OUR 2014 FORD. WHILE WE ARE BACKING OUT OF A PARKING PLACE OR OUT OF OUR DRIVEWAY IT MAY START AS EXPECTED BUT THEN BEFORE WE ARE FINISHED REVERSING IT JUST GOES TO A BLACK SCREEN. OTHER TIMES WHEN WE PUT THE CAR IN REVERSE, THE REAR CAMERA DOES NOT ENGAGE AT ALL.

09/28/2020
Components: STEERING
Incident Date: 09/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

LOST POWER STEERING WHILE OPERATING VEHICLE. ADVANCETRAC AND POWER STEERING ASSIST CODES BOTH CAME ON. VERY DANGEROUS AND STEERING GEAR BOX HAS BEEN RECALLED IN PRIOR AND LATER MODELS BUT NOT THE 2014 MODEL. COST OF REPAIR CLOSE TO 2000 DOLLARS FOR A VEHICLE PART THEY HAVE CLEARLY HAD ISSUES WITH.

09/27/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR1EG******
Summary

THEY SHOULD MAKE A HEADLIGHT RETROFIT KIT AS MY 2014 EXPLORER HAS THE WORST HEADLIGHTS I EVER SAW. DANGEROUS! PERHAPS THE MOVIE-PROJECTOR LENS IS THE ISSUE? THE LIGHT SEEMS TO FUCUS MUCH LIGHT TO THE TREE TOPS INSTEAD OF CONCENTRATING THE LIGHT IN FRONT. I AM NOT A COON HUNTER AND DI NOT TO ILLUMINATE THE TREES WHEN I DRIVE. ALSO, I HAD A LED TAILLIGHT FAIL AND FIND IT IS NOT SERVICEABLE AND IT CANNOT BE SERVICED. THE WHOLE TAIL LIGHT ASSEMBLY MUST BE REPLACED COSTING MEGA BUCKS. FORD NEEDS TO DO SOMETHING. I NOTE, THROUGH THE INTERNET, OTHERS ARE LISTING THE SAME SAFETY PROBLEMS.

09/16/2020
Components: STEERING
Incident Date: 09/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL SEIZED WITH THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE WARNING LIGHT INDICATED FAULT SERVICE REQUIRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN MIAMI, FLORIDA, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK & PINION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH THE SAME FAILURE THE DEALER DIAGNOSED EARLIER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

09/09/2020
Components: FUEL SYSTEM, GASOLINE
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL FUEL ODOR ENTERED THE CABIN OF THE VEHICLE. THE CONTACT STATED HE CONTINUED DRIVING UNTIL THE SMELL FADED AWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

09/08/2020
Components: STEERING
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING POWER ASSIST WARNING LIGHT ILLUMINATED INDICATING A NEED FOR SERVICE. THE CONTACT STATED THAT HIS WIFE ALMOST CRASHED THE VEHICLE DUE TO THE POWER STEERING SEIZING WHILE SHE WAS DRIVING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED HAAG FORD SALES, INC (405 E EADS PKWY, GREENDALE, IN 47025) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR ENGINEER WOULD INSPECT THE VEHICLE BUT, OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 186,000.

09/07/2020
Components: STEERING
Incident Date: 08/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

WHEN I WENT TO TURN OUT OF MY DRIVEWAY I NOTICED THE STEERING GOT REALLY HARD TO TURN. TURNING AT CORNERS THE STEERING IS HARD AND OCCASIONALLY PULLS BACK/JERKS.

09/06/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

WHEN DRIVING THE VEHICLE FOR COUPLE HOUR I BEGIN TO FEEL VERY DIZZY AND SICK AND I HAVE TO PUT OVER AND GET SOME AIR I HAVE NOICE EVERY TIME I DRIVE MY VEHICLE I GET THIS WAY I HAD THE VEHICLE FOR FIVE MONTHS NOW ALSO I HAVE FELT THIS WAS WHEN DRIVING AND IDLING TO A COMPLETE STOP I DON'T KNOW WHAT THE PROBLEM IS AND I ALSO STOPPED BY THE FIRE STATION TO GET CHECKED OUT AND I DID HAVE A SPO2 SCALE OF 90.

09/03/2020
Components: STEERING
Incident Date: 08/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING CEASED WITH THE STEERING ASSIST FAULT, SERVICE REQUIRED WARNING MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT UPON RESTART OF THE VEHICLE, THE POWER STEERING RETURNED AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT CALLED MCCOMBS FORD WEST (7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238) AND MAC HAIK'S SOUTHWAY FORD (7979 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78224) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS THEN REFERRED TO THE MANUFACTURER WHO ALSO INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

09/02/2020
Components: STEERING
Incident Date: 08/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING AND MAKING TURNS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

08/19/2020
Components: UNKNOWN OR OTHER
Incident Date: 01/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

THE INTERIOR DRIVER SIDE DOOR PANEL BECAME DETACHED FROM THE DOOR AROUND THE WINDOW WELL. IT WAS KNOWN THAT THIS WAS AN ISSUE WITH THIS VEHICLE MAKE AND MODEL BUT WE DID NOT EXPERIENCE THIS ISSUE UNTIL JANUARY OF 2020 SO WE HAD NO REASON TO TAKE ACTION PRIOR. I CONTACTED RYDELL OF INDEPENDENCE, IA AND SCHEDULED THIS TO BE REPAIRED AT NO COST, THINKING THAT THIS WAS STILL COVERED SINCE THE MILEAGE OF THE VEHICLE WAS AT 77,000(UNDER THE 100,000MILE WARRANTY). MY VEHICLE WAS ALSO SCHEDULED TO REPAIR ANOTHER RECALL THE SAME DAY. I NEVER RECEIVED ANY FURTHER CONTACT FROM THE FORD SERVICE GARAGE TO EXPLAIN THAT IT WASN'T COVERED AND WOULDN'T BE FIXED. I FOUND THIS OUT ONLY BY SEEING IT WASN'T ADDRESSED AND HAVING TO FIND THE MANAGER TO DISCUSS. AT THAT TIME THEY SAID FORD HONORS 5YEARS OR 100,000- WHICH EVER COMES FIRST. OUR WARRANTY STARTED IN JUNE OF 2014 AND EXPIRED JUNE OF 2019, ACCORDING TO FORD CUSTOMER SERVICE. WE MISSED THIS DEADLINE BY 6MOS FOR FORD TO COVER THE COST OF THE REPAIR FOR AN ISSUE THAT WAS NONEXISTENT AT THE TIME THE COVERAGE EXPIRED. I CONTACTED FORD CUSTOMER SERVICE TO VERIFY WHAT WAS SENT REGARDING THIS REPAIR AND THERE WAS NEVER ANY DIRECTION TO GET THE PANEL REPLACED EVEN IF IT WASN'T DETACHING FROM THE DOOR. THE VERBIAGE USED WAS TO REPAIR IF THE INTERIOR WAS DETACHING. THIS HAS NOT BEEN REPAIRED AT THIS TIME

08/15/2020
Components: SEAT BELTS
Incident Date: 08/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

THE DRIVERS SIDE FRONT SEAT BELT IS NOT CATCHING. THE DEALERSHIP HAD TO REPLACE THE FEMALE PORTION FOR IT TO WORK PROPERLY.

08/15/2020
Components: STEERING
Incident Date: 08/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D95EG******
Summary

WAS DRIVING UP A HILL GOING AROUND CORNER AND STEERING FAILED NEARLY CAUSING AN ACCIDENT . THERE WAS NO WARNING AND THE STEERING JERKED TO THE LEFT IN A RIGHT HAND TURN. WAS BARELY ABLE TO CONTROL VEHICLE . I AM A FAIRLY MUSCULAR PERSON AND IT TOOK EVERYTHING TO CONTROL THE VEHICLE. WAS BARELY ABLE TO GET VEHICLE HOME LUCKILY I WAS ONLY A COUPLE MILES FROM HOME. AN AVERAGE PERSON WOULD NOT HAVE BEEN ABLE TO CONTROL THE VEHICLE AND AN ACCIDENT WOULD LIKELY HAPPEN . UNDER RESEARCH WITH FORD WITH ELECTRONIC STEERING THIS IS HAPPENING REGULARLY AND ACCIDENTS ARE HAPPENING.THERE IS NO WARNING AND THE STEERING WHEEL GETS JERKED TO ONE SIDE OR THE OTHER WITH VERY LITTLE CONTROL ON THE VEHICLE.THE VEHICLE I WAS DRIVING WAS MOVING WHEN THIS OCCURRED.

08/13/2020
Components: STEERING
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING LOCKED IN POSITION. THE CONTACT STATED THAT IT WAS ALSO DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT CONTACTED THE DEALER TED RUSSELL FORD LINCOLN - ADDRESS: 9925 PARKSIDE DR, KNOXVILLE, TN 37922, PHONE: (865) 251-3673) WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

08/12/2020
Components: STEERING
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING CEASED TO OPERATE AS AN UNKNOWN WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO ALL AMERICAN FORD IN POINT PLEASANT (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742) WHERE HE LEFT THE VEHICLE THERE TO BE INSPECTED AND REPAIRED. THE CONTACT WAS LATER INFORMED THAT HIS STEERING RACK MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS GIVEN A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

08/11/2020
Components: STEERING
Incident Date: 08/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING WITH THE CURVE OF THE ROAD AT APPROXIMATELY 55 MPH, THE POWER STEERING SUDDENLY FAILED. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THEY NEEDED TO USE EXCESSIVE AMOUNT OF FORCE WHEN STEERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER O'BRIEN FORD OF SHELBYVILLE (720 MT EDEN RD, SHELBYVILLE, KY 40065, (502) 633-4535) WHO STATED THAT THE GEAR ASSEMBLY STEERING NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

08/11/2020
Components: STEERING
Incident Date: 08/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED AS THE ANTI-LOCK BRAKING SYSTEM, STEERING ASSIST FAILURE, AND THE SERVICE ADVANCED TRACK WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO A RELATIVE'S HOUSE. THE CONTACT SPOKE TO CECIL ATKISSION FORD LINCOLN (2700 VETERANS BLVD, DEL RIO, TX 78840) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

08/11/2020
Components: SUSPENSION
Incident Date: 08/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8ARXEG******
Summary

I WAS TRAVELLING ROUGHLY 30-35 MPH ON A COUNTRY ROAD (THAT WAS DRY AND CLEAR IN THE MIDDLE OF THE AFTERNOON) WHEN I SUDDENLY LOST CONTROL OF MY VEHICLE. IT FELT LIKE THE REAR END WAS FISHTAILING ALL OVER THE PLACE. I DID NOT HEAR ANYTHING BREAK, BUT I COULD HEAR MY TIRES SQUEALING. I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE GOING INTO THE DITCH AND CAME TO A STOP ON THE RIGHT HAND SHOULDER. I EXITED MY VEHICLE, SAW THE SKID MARKS BEHIND ME ON THE ROAD AND STARTED LOOKING THE VEHICLE OVER WHEN I DISCOVERED THAT THE RIGHT REAR TIRE WAS PHYSICALLY POINTING OUT TO THE RIGHT. I THEN CHECKED UNDER THE BODY AND FOUND THAT THE RIGHT REAR SUSPENSION TOE LINK COMPLETELY SNAPPED IN TWO. I LEARNED AFTER TAKING IT TO A LOCAL DEALERSHIP THAT ON 10/22/18 THIS VEHICLE HAD ITS REAR SUSPENSION TOE LINKS REPLACED PER A RECALL (17G01), BUT THE REPLACEMENT PARTS FAILED AND THE MANUFACTURER (FORD) WILL NOT REPLACE THEM AGAIN PER A PHONE CONVERSATION THAT TOOK PLACE WITH FORD CUSTOMER CARE ON 8/11/20.

08/09/2020
Components: STEERING
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

AN ERROR COMES ON THE DASH THAT SAYS STEERING FAILURE PULLOVER SAFELY. THE WHOLE POWER STEERING IS ELECTRIC AND FORD HAS HAD THIS PROBLEM BEFORE

08/08/2020
Components: STEERING
Incident Date: 08/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

DRIVING DOWN THE ROAD, ALL MY TRACTION CONTROL LIGHTS CAME ON AND MY STEERING WHEEL LOCKED UP. LUCKILY I WAS AT LOW SPEED AND WAS ABLE TO STOP SAFELY. I CALLED LOCAL FORD DEALER THAT TOLD ME IT WAS NOT A RECALL.

08/06/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 07/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE STEERING ASSIST FAILURE AND SERVICE ADVANCE TRACK WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER RANDY WISE FORD INC. LOCATED AT 968 S. ORTONVILLE RD, ORTONVILLE, MI 48462, (248) 627-3730, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 127,300.

08/06/2020
Components: STEERING
Incident Date: 12/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

ONE WEEK PRIOR TO INCIDENT, THE CAR STARTED MAKING A CLICKING SOUND WHEN TURNING THE STEERING WHEEL TO THE LEFT, BOTH WHILE DRIVING AND WHILE SITTING STILL, BUT WAS MOST NOTICEABLE AT LOW SPEEDS. WE MADE AN APPOINTMENT WITH FORD TO HAVE IT INSPECTED, THE FIRST AVAILABLE WAS 10 DAYS AWAY. OVER THE NEXT FEW DAYS THE CLICKING SOUND INCREASED AND WAS MORE NOTICEABLE. ON THE DAY OF THE INCIDENT THE CAR WAS DRIVEN A SHORT DISTANCE, THEN PARKED. WHEN WE RETURNED TO DRIVE THE CAR AGAIN AND STARTED THE CAR THE STEERING WHEEL WAS COMPLETELY STUCK, AND COULD NOT BE TURNED IN EITHER DIRECTION. IT MADE A TERRIBLE SCREECHING SOUND WHEN TRYING TO TURN THE WHEEL. THE CAR HAD TO BE TOWED TO A FORD DEALERSHIP. THEY REPLACED THE POWER CONTROL STEERING MODULE AND STEERING ASSEMBLY (RACK AND PINION). THIS IS THE SAME PART THAT WAS RECALLED ON THE 2011-2013 FORD EXPLORERS, AND FROM ONLINE RESEARCH APPEARS TO BE THE SAME PART IN THE 2014 FORD EXPLORERS. THEREFORE, THIS PART SHOULD BE RECALLED AND SHOULD BE REPLACED BY FORD AS IT IS DEFECTIVE. THIS IS A SERIOUS SAFETY ISSUE AS THE INABILITY TO STEER INCREASES THE RISK OF CRASH AND DEATH. IF THE WHEEL HAD LOCKED UP WHILE DRIVING WE WOULD HAVE CERTAINLY CRASHED.

07/28/2020
Components: STEERING
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

MY WIFE WAS DRIVING ON THE HIGHWAY WHEN THE STEERING STARTED FEELING DIFFERENT. AS SHE EXCITED THE HIGHWAY ONTO CITY STREETS, THE STEERING BECAME INCREASINGLY DIFFICULT TO CONTROL TO THE POINT THAT ANY REQUIRED SUDDEN MOVEMENTS WOULD HAVE CREATED AN ACCIDENT DUE TO DIFFICULTY TURNING THE WHEEL. THE FOLLOWING DAY, THE STEERING WAS COMPLETELY LOCKED UP AND COULD NOT TURN THE WHEEL AT ALL. THE CAR WAS TOWED TO FIRST FORD IN FALL RIVER, MA AND DETERMINED THE ENTIRE POWER STEERING PUMP, RACK AND PINION NEEDED TO BE REPLACED.

07/27/2020
Components: STEERING
Incident Date: 07/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING COLUMN CEASED WHILE DRIVING 55-70 MPH CAUSING THE VEHICLE TO SWAY TO THE LEFT AND TO THE RIGHT. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN THE VEHICLE TO THE LEFT OR TO THE RIGHT, THERE WAS AN ABNORMAL GRINDING SOUND COMING FROM THE STEERING COLUMN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHO STATED THAT THE STEERING COLUMN AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

07/24/2020
Components: POWER TRAIN,LATCHES/LOCKS/LINKAGES
Incident Date: 01/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY WHEN CLOSED. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO LOCK THE DOOR SECURELY. THE CONTACT STATED THAT THE DOOR AJAR AND TRANSMISSION NOT IN PARK WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND THE DOOR SLAMMED SHUT TO START AND DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO EARNHARDT FORD (7300 W. ORCHID LN, CHANDLER, AZ 85226, (480) 893-0000) AND THE CONTACT WAS INFORMED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 98,500.

07/24/2020
Components: STEERING
Incident Date: 07/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, 'THE SERVICE ADVANCE TRACK', "PULL OVER SAFELY, STEERING DISABLED", AND "STEERING FAULT, SERVICE NOW" WARNING MESSAGES DISPLAYED ON THE INSTRUMENT PANEL AND THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO BOB SWOPE FORD, INC (1307 N DIXIE HWY, ELIZABETHTOWN, KY 42701) WHERE AN ESTIMATE WAS PROVIDED FOR THE REPAIR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

07/23/2020
Components: UNKNOWN OR OTHER
Incident Date: 06/11/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30-35 MPH, THE STEERING WHEEL SEIZED AND PULLED TO THE LEFT. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND THE FRONT DRIVER SIDE WHEEL EXPLODED. THE CONTACT STATED THAT A GROUND SYSTEM FAILED WARNING LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE, HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT HE REPLACED THE FRONT WHEEL WITH THE REPLACEMENT TIRE AND WAS ABLE TO DRIVE TO HIS RESIDENCE. THE CONTACT DID NOT SUSTAINED INJURIES. NO POLICE REPORT FILED. THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

07/23/2020
Components: STEERING
Incident Date: 07/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

FORD EXPLORER 2014 82,000 MILES GREAT CONDITION. WAS DRIVING 65 ON THE EXPRESSWAY, AT THAT TIME THE STEERING WENT OUT AND PULLED TO THE CAR TO THE LEFT . THE WHEEL WAS STUCK.. I OR SOMEONE ELSE ON THE ROAD COULD HAVE BEEN INJURED. I CALLED FORD SPOKE TO ARAYBA, GOT CASE NUMBER. I CALLED BACK THE NEXT DAY, ARAYBA STATED THERE WAS NOTHING FORD COULD DO FOR ME. I ASKED FOR A SUPERVISOR. THIS IS A SAFETY ISSUE. IT WAS A RECALL IN THE PAST. WHY NOT NOW? SUPERVISOR JENNIFER CALLED ME BACK A DAY LATER. SHE LAUGHED WHEN I TOLD HER I COULD'VE HAVE BEEN HURT BADLY. FORD WILL NOT DO ANYTHING TO HELP COVER CHARGES. THIS PART IS A 2500 FIX.

07/21/2020
Components: STEERING
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

VEHICLE BECAME INCREDIBLY DIFFICULT TO STEER WHILE DRIVING ON THE HIGHWAY AT 60MPH. IT COULD HAVE EASILY RESULTED IN A VEHICLE COLLISION. INDICATOR MESSAGE ON THE DASH STATED A STEERING FAULT. I WAS ABLE TO GET HOME AND LATER THE STEERING STOPPED WORKING COMPLETELY AND NOW THE ERROR MESSAGE READS STEERING LOSS. I TOOK THE CAR TO A LOCAL DEALERSHIP WHO DIAGNOSED A STEERING GEAR NEEDS TO BE REPLACED FOR $3,000. THIS STEERING LOSS COULD HAVE RESULTED IN AN INJURY OR DEATH, NO QUESTION. VEHICLE IS ONLY 6 YEARS OLD AND 2011-2013 FORD EXPLORERS HAVE BEEN RECALLED FOR THE SAME ISSUE (NHTSA CAMPAIGN NUMBER: 14V286000) BUT THIS YEAR OF MANUFACTURE, 2014, IS NOT COVERED, ALTHOUGH IT IS THE EXACT SAME ISSUE.

07/20/2020
Components: STEERING
Incident Date: 07/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT PULLED OVER AND WAITED 5 MINUTES BEFORE STARTING THE VEHICLE AND DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT CALLED O. C. WELCH FORD LOCATED AT: 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.

07/17/2020
Components: POWER TRAIN
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

MY 2014 FORD EXPLORER XLT AWD AT 82,000 MILES STARTING LEAKING OIL FROM THE TRANSFER CASE. I WAS TOLD BY MY MECHANIC THAT FORD IS AWARE OF THIS ISSUE AND HAS FAILED TO DO SOMETHING ABOUT IT THUS FAR.

07/14/2020
Components: STEERING
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

ON 7-09-2020, WHILE MAKING A TURN ON A COUNTY ROAD DOING APPROXIMATELY 4 MPHS, MY STEERING LOCKED UP AND BUT BRAKES MALFUNCTIONING CAUSING MY VEHICLE TO GO OFF ROADWAYINTO INTO A FIELD. THE STEERING WHEEL WHILE TURNING CAUSED A HORRIBLE SCREECH AND WAS HARD TO TURN. AFTERWARDS WHEN I WAS STOPPED TWO WARNING LIGHT CAME ON DEALING WITH THE TRACTION CONTROL . ALSO MY TURN SIGNALS STOPPED WORKING. GOING SLOWLY AND CAREFULLY I WAS ABLE TO GET HOME. THIS WAS APPROXIMATELY 10:30 P.M. AND A DISTANCE OF 10 MILES. I USED MY CODE READER AND A CODE OF P 135 OR 6 CAME UP. THE VEHICLE IS BEING REPAIRED AT WALDORF FORD ON 7-14-2020 . AARON IS THE SERVICE WRITER WHO CALLED ME 301-843-2400 .AT WALDORF FORD AND AFFIRMED IT WAS THE RACK INPINON.I READ ON VARIOUS ON LINE SOURCES THAT THE RACK INPINON WAS THE CAUSE WITH THE SAME SIDE EFFECTS. THIS PART WAS RECALLED FOR THE FOLLOWING YEARS: 2011,12,13,15,16 AND 2017 .

07/13/2020
Components: STEERING
Incident Date: 07/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

THIS IS THE SECOND TIME MY POWER STEERING HAS QUIT SUDDENLY! THE FIRST TIME I REPLACED THE RACK AND PINION MYSELF AND ALL IS FINE FOR BOUT A YEAR AND IT JUST DID IT AGAIN!! I PULLED UP TO GET GAS AND KILLED MY CAR AND WENT TO GET BACK IN AND LEAVE AND I DIDN'T HAVE STEERING ANYMORE! NO WARNINGS!

07/08/2020
Components: ENGINE
Incident Date: 07/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

MY WIFE CONTINUES TO GET HEADACHES, DESPITE HAVING THE 'CUSTOMER SATISFACTION PROGRAM' THAT FORD PROVIDES DONE TO ELIMINATE CARBON MONOXIDE ISSUE IN HER CAR. WE BOUGHT A CARBON MONOXIDE SENSOR THAT READS DOWN TO 1PPM AND SHE IS GETTING 50-60PPM OF CARBON MONOXIDE IN THE CAB WHILE DRIVING HER VEHICLE. THE SAME SENSOR WAS PLACED IN 4 OTHER CARS (2 FORDS, 1 SUBARU; 1 TOYOTA) AND ALL 4 OTHER CARS READ 0 PPM. FORD IS NOT ACKNOWLEDGING THERE IS A PROBLEM AT ALL. WE CALLED TO MAKE AN APPOINTMENT TO HAVE IT CORRECTED AND THE SERVICE ADVISOR SIMPLY SAYS 'I'VE NEVER HEARD OF CARBON MONOXIDE IN THE CAB.' THOUGHT LESS THAN A YEAR AGO THEY WERE THE SAME DEALERSHIP TO DO THE 'CUSTOMER SATISFACTION PROGRAM' FOR THE EXACT SAME ISSUE.

06/26/2020
Components: ENGINE
Incident Date: 06/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

WHILE DRIVING AT 25-30 MPH VEHICLE BEGAN TO SHAKE HARD, THEN MADE A MISFIRING/POPPING SOUNDS, AND MOTOR SHUT DOWN IN THE MIDDLE OF THE ROAD. I WAS ABLE TO COAST IT AS CLOSE TO THE EDGE AS POSSIBLE BUT I WAS STILL IN THE MIDDLE OF THE ROAD ENOUGH TO BE CONCERN FOR TRAFFIC ON A SEMI-BUSY ROAD. TRIED TO RESTART AND IT WOULD ONLY CLICK AND NOT EVEN ATTEMPT TO TURN OVER ANYMORE. HAD TO HAVE IT TOWED HOME. EXPLORER ONLY HAD JUST OVER 112,000 MILES ON IT WITH NO MECHANICAL CONCERN PRIOR TO THIS HAPPENING. MECHANIC DETERMINED MOTOR WAS SEIZED BUT COULD NOT DETERMINE A DEFINITE REASON AS TO WHY IT HAPPENED. *TR

06/25/2020
Components: STRUCTURE
Incident Date: 06/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F99EG******
Summary

YESTERDAY I WAS DRIVING DOWN THE FREEWAY AND THE WINDSHIELD SIDE PANEL AND RUBBER FLEW OFF WHILE I WAS DRIVING. THE PLASTIC PIECE HIT THE CAR BEHIND ME. VERY SCARY AND UNSAFE. THIS IS GOING TO COST ME OVER 500$ TO REPLACE AND THIS IS AN EXPENSIVE CAR. I ALSO MAINTAIN MY CAR WELL AND TAKE CARE OF IT. THIS IS NOT SOMETHING THAT SHOULD HAPPEN. THE WINDSHIELD REPAIR SHOP SAID THEY SEE THIS PROBLEM ON MY CAR ALL THE TIME. THIS IS UNACCEPTABLE AND DANGEROUS. FORD SHOULD HAVE TO FIX THIS PROBLEM BEFORE IT CAUSES A MAJOR WRECK AND SOMEONE DIES. *TR

06/23/2020
Components: STRUCTURE
Incident Date: 08/17/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR PANEL DETACHED FROM THE DOOR FRAME. THE VEHICLE WAS TAKEN TO THE SOO MOTORS FORD (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) WHO INFORMED THE CONTACT THAT THE DOOR PANEL NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 93,382.

06/18/2020
Components: STEERING
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D96EG******
Summary

THE STEERING STARTED MAKING A GRINDING NOISE WHEN WHEEL TURNED LEFT OR RIGHT. EVENTUALLY STEERING BECAME TIGHTER AND TIGHTER AND UNRESPONSIVE. AT LOW SPEEDS IT WAS WORSE. AT HIGHER SPEEDS IT WAS VERY DIFFICULT TO CONTROL THE VEHICLE. *TR

06/16/2020
Components: SUSPENSION
Incident Date: 04/01/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 75 MPH, THE REAR DRAG LINK DETACHED CAUSING THE VEHICLE TO SPIN AROUND SEVERAL TIMES AND CRASHED INTO THE CENTER RAIL AND POLE. THE VEHICLE WAS DAMAGED IN THE FRONT AND REAR. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TOWED TO RANDALL REED'S PLANET FORD (19000 EASTEX FWY, HUMBLE, TX 77338 866) 844-5995) WHERE IT WAS DIAGNOSED THAT THE REAR DRAG LINK FRACTURED HOWEVER THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER THEY DECLINED THE REPAIRS DUE TO VEHICLE DAMAGE. THE CONTACT STATED THAT A VIN SEARCH WAS DONE ON-LINE AND THEY DISCOVERED UNREPAIRED RECALLS ON THE VEHICLE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

06/16/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 10/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

THE DRIVERS SIDE DOOR DOES NOT 'CLOSE' PROPERLY, THE 'DOOR AJAR' SIGN IS CONSISTENTLY ON EVEN THOUGH THE ACTUAL DOOR IS CLOSED. WHEN YOU GET IN/OUT OF THE CAR, YOU HAVE TO SHUT THE DOOR MULTIPLE TIMES FOR IT TO RECOGNIZE THE DOOR IS CLOSED. MANY TIMES I HAVE TO SLAM IT SO HARD, I'M AFRAID I'LL BREAK THE DOOR. THE CAR DOORS WON'T LOCK, CAUSE IT DOESN'T RECOGNIZE THAT THE DOOR IS 'CLOSED'.THE KEYLESS ENTRY ALARM WILL RANDOMLY GO OFF, WHILE WE'RE IN THE HOUSE, CAUSE THE CAR ALL THE SUDDEN SAYS THE 'DOOR IS AJAR'. THIS CAN BE HAZARDOUS AS I DRIVE AS THE DOORS WON'T LOCK AND WE HAVE YOUNG CHILDREN IN THE CAR. THIS ALSO EATS AWAY AT THE BATTERY LIFE, CAUSE THE CAR ELECTRICAL SYSTEM IS ON (INTERIOR DOME LIGHTS, ELECTRICAL RADIO PANEL) SINCE THE DOOR IS CONSIDERED OPEN (WITH THE DOOR AJAR SIGN). THIS HAS BEEN ONGOING FOR ABOUT 6-9 MONTHS NOW. *TR

06/14/2020
Components: ENGINE
Incident Date: 06/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

CRACKED EXHAUST MANIFOLD. CAR HAS 75K MILES. $1300 REPAIR BILL FOR NEW MANIFOLD AND ATTACHED SENSORS.

05/31/2020
Components: STEERING
Incident Date: 05/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

WHILE DRIVING AT 55 MILES AN HOUR ON THE GREAT RIVER RD WHICH IS WINDY AND NARROW. I WAS MAKING A SLIGHT CURVE WHEN I NOTICE THE STEERING WHEEL TIGHT AND NOT MOVING. I LOST THE STEERING AND HAD A HECK OF A TIME JUST TO GET OFF THE HIGHWAY. MY HUSBAND HAD TO COME AND TOW THE EXPLORER BACK TO THE HOUSE. WE TOOK IT TO THE THE KIELER GARAGE IN DICKEYVILLE WI. ROSS SAID IT IS THE COMPLETE ELECTRIC STEERING ASSEMBLY THAT NEEDS TO BE REPLACED. WE ONLY HAVE 79,848 MILES ON THIS VEHICLE. THIS COULD HAVE BEEN A TERRIBLE SITUATION HAD IT BEEN ON A CURVE. I WAS NEVER SO SCARED IN ALL MY LIFE. I WAS ON MY WAY TO PICK UP MY 2 GRANDKIDS. PLEASE LOOK INTO THIS CAUSE THIS SHOULD NOT HAPPEN. MY VIN LABEL SAID MY EXPLORER WAS MANUFACTURED IN 2013. THERE WAS A RECALL ON 2011-2013. IF THEY ARE USING THE SAME PARTS FROM ONE YEAR TO THE NEXT, THEN 2014 SHOULD BE RECALLED ALSO. I AM LOOKING AT ABOUT 750.00 - 900.00. PLEASE CHECK INTO THIS FOR ME.

05/22/2020
Components: STEERING
Incident Date: 05/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST. THE VEHICLE WAS TAKEN TO ELDER FORD OF TROY (777 JOHN R RD, TROY, MI 48083), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,300.

05/21/2020
Components: STRUCTURE
Incident Date: 07/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THERE WAS CORROSION BUBBLES ON THE HOOD. THE VEHICLE WAS TAKEN TO GIBBONS FORD (704 MARTIN F. GIBBONS BLVD, DICKSON CITY, PA 18519, (570) 489-4747, WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO STONE CHIPS. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT COLLISION CENTER BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 36,000.

05/18/2020
Components: STEERING
Incident Date: 04/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE STEERING ASSIST FAULT-SERVICE REQUIRED WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

05/15/2020
Components: STEERING
Incident Date: 04/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

2014 EXPLORER LIMITED WITH 103,587 MILES WAS BEING DRIVEN AT VEHICLE WAS DRIVING IN CITY CONDITIONS AT 20 MPH WHILE TURNING. THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT CAME ON. MANAGED NOT TO HIT THE CAR IN THE ONCOMING LANE BY WRESTLING THE WHEEL TO THE RIGHT. PULLED OVER AND TURNED THE CAR OFF AND THEN RESTARTED TO FIND THE PROBLEM HAD ABATED. THIS OCCURRED ON OR ABOUT THE 20TH OF APRIL, 2020. THE SECOND TIME THE POWER STEERING FAILED, I WAS DRIVING ON THE HIGHWAY STRAIGHT. I LOOKED DOWN ONLY BRIEFLY AND THERE WERE SEVERAL MESSAGES DISPLAYED OF WHICH I CAUGHT THE FIRST "POWER STEERING ASSIST FAULT" IS THE ONLY ONE I RECOGNIZED. I WAS AGAIN ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD, AND AFTER TURNING THE CAR OFF AND THEN BACK ON THE POWER STEERING WAS BACK ON. THIS EVENT OCCURRED MAY 14TH 2020. *TR

05/10/2020
Components: STEERING
Incident Date: 05/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

I STARTED THE CAR STARTED TO BACK OUT OF DRIVEWAY IN THE PROCESS IT FELT LIKE I HAD NO POWER STEERING AS I PUT INTO DRIVE AS TO PULL OUT INTO THE ROAD THE STEERING FELT LIKE IT DIDN'T WANT TO RETURN AND KIND OF PULLED. AS I DROVE DOWN THE ROAD THE STEERING WAS VERY STIFF HANDLING DIDN'T RESPOND VERY WELL.THERE WAS A RECALL ON 2011-2013 MODELS MY CAR HAS A BUILD DATE OF 8/2013 KIND OF THINKING IT COULD FALL UNDER THAT RECALL. *TR

04/24/2020
Components: STEERING
Incident Date: 04/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

I OWN A 2014 FORD EXPLORER HAD A LOSS OF ELECTRIC POWER STEERING ASSIST RECENTLY. ALSO THE TRACTION CONTROL, TERRAIN MANAGEMENT WARNING LIGHTS CAME ON AND THE TURN SIGNALS WERE NOT FUNCTIONING. THIS SAME ISSUE HAS OCCURRED ON 2011-2013 AND 2015-2017 FORD EXPLORERS WHICH THERE WAS A RECALL BUT NO RECALL FOR 2014 MODEL. THIS SEEMS VERY ODD.THE COST OF REPAIR WAS $2,100. I FILED A COMPLAINT TO FORD FOR REIMBURSEMENT BUT THEY DENIED IT SINCE IT WASN'T PART OF A RECALL AND PROVIDED NO OTHER EXPLANATION. THE STEERING STARTED TO HAVE PROBLEMS WHILE DRIVING ON THE FREEWAY AND THE TRACTION CONTROL AND TERRAIN MANAGEMENT LIGHTS CAME ON, AND TURN SIGNAL NOT WORKING. WHEN I FINALLY STOPPED THE STEERING LOSS WARNING LIGHT CAME ON AND I COULDN'T TURN THE STEERING WHEEL. THE CAR HAS 102,000 MILES.

04/18/2020
Components: STEERING
Incident Date: 04/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

STEERING POWER ASSIST IS NOT CONSISTENT WAS SIGNIFICANTLY REDUCED. THIS TOOK PLACE WHEN TURNING AND CAUSED AN UNDERSTEER WHICH COULD HAVE RESULTED IN AN ACCIDENT IF THERE WAS AN ONCOMING VEHICLE. VEHICLE WAS JUST IN THE DEALERSHIP FOR SERVICE THAT DAY AND CHECKED OUT FINE. *TR

04/13/2020
Components: STEERING
Incident Date: 02/15/2020
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME LOOSE. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE FREDERICK MOTOR COMPANY LOCATED AT 1 WAVERLEY DR, FREDERICK, MD 21702 WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. THE VIN WAS NOT AVAILABLE.

04/05/2020
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 04/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8DA4EG******
Summary

APRIL 3, 2020 DRIVING HOME COUNTY ROAD 45MPH STEERING ASSIST WARNING CAME ON WAS THAN MILE LATER COMPLETE LOSS OF STEERING OCCURRED. WITH GREAT DIFFICULTY MADE IT TO DRIVEWAY. ALSO TRACTION SELECT FEATURE DOESN'T WORK. VEHICLE MILEAGE 62725. NEEDS RECALL BEFORE DEATHS START BEING REPORTED.

03/31/2020
Components: STEERING
Incident Date: 03/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

WIFE WAS DRIVING AT 50MPH ON HIGHWAY AND STEERING SUDDENLY BECAME TO HARD FOR HER TO STEER. WARNING LIGHT CAME ON SAYING ANTI SKIDDING FAILURE. SHE MANAGED TO GET TO SIDE OF THE ROAD AND WARNING LIGHT LIGHT CAME ON SAYING FAILURE STOP SAFELY. SHE COULD HAVE WRECKED OR HIT ANOTHER VEHICLE. I ARRIVED AND MOVED THE CAR TO SAFELY. I AM A BIG MAN AND IT WAS ALL I COULD DO TO TURN THE STEERING WHEEL. FORD NEEDS TO RECALL THESE VEHICLES AND REPAIR THEM AS LOSS OF STEERING IS A MAJOR SAFETY HAZARD THAT COULD RESULT IN THE LOSS OF LIFE.

03/21/2020
Components: STEERING
Incident Date: 02/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

ON FEBRUARY 18, 2020, AS I WAS DRIVING ON THE INTERSTATE, A WARNING APPEARED ON THE DASHBOARD THAT READ 'STEERING FAULT SERVICE NOW'. WHEN I EXITED THE INTERSTATE AND FOUND A SAFE PLACE TO PARK TWO WARNINGS APPEARED ON THE DASHBOARD THAT READ 'STEERING LOSS STOP SAFELY' AND 'SERVICE ADVANCE TRAC'. ONCE I WAS STOPPED THE STEERING COMPLETELY FAILED. SEEMS TO BE AN ONGOING ISSUE WITH THE EXPLORER EVEN AFTER THE 2011-13 RECALL.

03/18/2020
Components: STEERING
Incident Date: 03/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

LOSS STEERING WHEEL ASSIST WHEN DRIVING AT 60 MPH. CAR VERY DIFFICULT TO STEER THIS COULD CAUSE A FATAL ACCIDENT BECAUSE DRIVING IN 2 WAY ROAD.

03/11/2020
Components: STEERING,SUSPENSION
Incident Date: 02/16/2020
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION) AND 19V435000 (SUSPENSION), AND THE STEERING MODULE WAS REPROGRAMMED. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE POWER STEERING ASSIST FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO SOUTHGATE FORD LOCATED AT ((16501 FORT ST, SOUTHGATE, MI 481195), (734)282-3636), WHERE THE RECALL REPAIRS WERE PERFORMED TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING KNUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

03/07/2020
Components: STEERING
Incident Date: 03/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B85EG******
Summary

VEHICLE IS EXHIBITING SAME EXACT PROBLEM AS 2013 MODELS UNDER RECALL, STEERING GEAR PROBLEM, WHICH WAS DIAGNOSED BY A FORD DEALER. CAR WAS BUILT JULY 2013. FORD REFUSES TO CONSIDER REPAIRING EVEN THOUGH PROBABILITY IS VERY HIGH THAT IT CONTAINS 2013 PARTS AS THERE WERE NO SIGNIFICANT ENGINEERING CHANGES FROM 2013 TO 2014 AND IS A VERY EARLY MODEL YEAR BUILD. CONTACTED FORD ON TWO OCCASIONS AND WAS TREATED BADLY BY CUSTOMER RELATIONS. REQUESTED ESCALATION OF COMPLAINT AND WAS NEVER CALLED BACK EVEN THOUGH THEY CLAIM THEY TRIED.

02/28/2020
Components: VISIBILITY/WIPER
Incident Date: 02/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE PLASTIC RUBBER ATTACHED TO THE RIGHT SIDE OF THE WINDSHIELD DETACHED FROM THE VEHICLE WITHOUT WARNING AND STRUCK THE PASSENGER'S SIDE SIDE MIRROR. THE CONTACT PULLED OVER TO INSPECT THE VEHICLE AND FOUND NO CAUSE FOR THE FAILURE. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 91,886.

02/27/2020
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

WHILE DRIVING APPROXIMATELY 15 MPH AND NEGOTIATING A TURN THE POWER STEERING STOPPED WORK AND QUIT ASSISTING IN TURNING THE VEHICLE. THANKFULLY I WAS DRIVING AND WAS STRONG ENOUGH TO RIGHT THE VEHICLE AND AVOID LEAVING THE ROAD. MIGHT HAVE BEEN A DIFFERENT STORY FOR MY WIFE. TOOK IT TO LOCAL FORD DEALER AND THEY CLAIM THE POWER STEERING GEAR NEEDS REPLACED AND THAT THIS MODEL/YEAR DOESN'T QUALIFY FOR ANY STEERING RELATED RECALLS. AFTER SOME RESEARCH I FOUND THAT 2011-2013 EXPLIRERS HAVE A POWER STEERING ASSIST RECALL. MULTIPLE SHOPS CLAIM THAT THIS A VERY COMMON PROBLEM WITH THESE NEWER FORDS. AT THE TUNE OF 2700 BUCKS FOR PARTS AND LABOR I AM HOPING A RECALL CAN HAPPEN BECAUSE THIS IS CLEARLY A MANUFACTURER'S ISSUE WITH THESE GEARS.

02/26/2020
Components: VISIBILITY
Incident Date: 02/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND IDLING WITH THE DEFROSTER TURNED ON, THE REAR HATCH WINDOW SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED THE LOCAL DEALER WEST HERR FORD (5025 CAMP RD. HAMBURG NY) AND MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 84,000.

02/26/2020
Components: AIR BAGS
Incident Date: 02/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

DURING MY TRAVEL INTO WORK TODAY THE AIRBAG LIGHT ILLUMINATED. AFTER DOING SOME ONLINE RESEARCH THIS APPEARS TO BE A CONTINUAL PROBLEM WITH THIS MODEL YEAR. FORD HAS EVEN RELEASED A TECHNICAL BULLETIN ON THIS ISSUE. (HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMINATED-WITH-DTC-B141B-B141C-2014-2016-FORD-EXPLORER). THIS FAULT SHUTS DOWN THE AIRBAG SYSTEM AND COULD RESULT IN LOSS OF LIFE. FORD HAS RECOGNIZED THIS AS RECALL.

02/25/2020
Components: UNKNOWN OR OTHER
Incident Date: 03/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

CARBN MONOXIDE EXHAUST FUMES ENTERING THE CABIN

02/21/2020
Components: SUSPENSION
Incident Date: 01/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT HER HUSBAND WAS DRIVING AT APPROXIMATELY 5 MPH, THE DRIVER'S SIDE REAR TOE LINK FRACTURED WHICH CAUSED THE REAR DRIVER'S SIDE WHEEL TO TURN INWARD. THE VEHICLE WAS TOWED TO SPITZER FORD HARTVILLE LOCATED AT (543 W MAPLE ST, HARTVILLE, OH 44632) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT WAS INFORMED BY THE DEALER THAT THEY WOULD BE WILLING TO PROVIDE A SECOND FREE REPAIR. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE HER HUSBAND WAS DRIVING AT 67 MPH. THE VEHICLE WAS AGAIN TOWED TO SPITZER FORD WHERE IT WAS CONFIRMED THAT THE TOE LINK NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

02/19/2020
Components: STEERING
Incident Date: 02/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

I LOST ALL ABILITY TO OPERATE THE VEHICLE WITHOUT WARNING. POWER STEERING, TRACTION ASSIST, BLIND SPOT MONITORING, STABILITRAC, COLLISION AVOIDANCE, AND TURN SIGNALS. LIMPED THE VEHICLE HOME AND REACHED THE ISSUE... COMMON FAILURE KNOW BY FORD MOTOR COMPANY. THIS FAILURE COULD HAVE RESULTED IN A SERIOUS ROLL OVER OR FATALITY. VEHICLE CURRENTLY AT DEALER RESOLVING ISSUE. DOCUMENTS TO FOLLOW.

02/19/2020
Components: SEAT BELTS
Incident Date: 02/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

DRIVER SIDE REAR SEAT BELT WILL NOT PULL OUT OF RETRACTOR

02/18/2020
Components: SUSPENSION,POWER TRAIN
Incident Date: 02/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE VEHICLE WAS SHIFTED INTO DRIVE AND THE VEHICLE SHUDDERED AND ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AUTONATION FORD VALENCIA 23920 CREEKSIDE RD, VALENCIA, CA 91355 TO BE DIAGNOSED. A DIAGNOSTIC WAS PERFORMED AND THE CONTACT WAS INFORMED THAT HER VEHICLE HAD EXPERIENCED TRANSMISSION FAILURE AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE VEHICLE WAS INCLUDED IN NHTSA RECALL NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 111,000.

02/13/2020
Components: STEERING
Incident Date: 01/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

STEERING GEAR FAILING WHEN DRIVING ON HIGHWAY

02/13/2020
Components: STEERING
Incident Date: 08/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

WHILE STOPPED WITH ENGINE IDLING A WARNING CAME ON "STEERING LOSS STOP SAFELY". POWER STEERING GONE. TOW TRUCK WAS AFTER SOME TIME ABLE TO STEER IT ONTO THE FLAT BED. DEALER HAD TO REPLACE POWER STEERING RACK. THERE IS A SAFETY RECALL FOR THE 2011-2013 & 2015-2017 EXPLORER. BUT NOT THE 2014? HOW MANY BODIES DOES IT TAKE TO ISSUE A RECALL $$$

02/08/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

EXHAUST FUMES ARE ENTERING THE VEHICLE CABIN WHILE DRIVING. THE DRIVER AND PASSENGERS ARE OVERCOME BY THE FUMES AND FORCED TO ROLL THE WINDOWS DOWN TO CLEAR THE SMELL AND AVOID GETTING SICK. THIS MOSTLY OCCURS WHEN THE VEHICLE IS ACCELERATING AND THE HEATER IS TURNED ON.

01/28/2020
Components: STEERING
Incident Date: 01/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

POWER STEERING RANDOMLY FAILED WHEN I TURNED THE CAR ON TO PULL IT OUT OF GARAGE, POWER STEERING ASSISTS FAULT OR SOMETHING, UNABLE TO STEER THE CAR EASILY. READ ONLINE THAT THIS IS A PRETTY COMMON PROBLEM WITH THIS MODEL YEAR, CAN HAPPEN WHILE DRIVING, ALL SURROUNDING YEARS HAVE BEEN RECALLED ALREADY. WAS LUCKY I WAS NOT ON A HIGH SPEED ROAD OR COULD HAVE HAD AN ACCIDENT AS WOULD NOT HAVE BEEN ABLE TO STEER THE CAR.

01/24/2020
Components: STEERING
Incident Date: 01/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THE POWER STEERING CEASED WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO MANEUVER THE VEHICLE. KOONS FALLS CHURCH FORD (1051 E BROAD ST, FALLS CHURCH, VA 22044 (703) 241-7200) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD COST $3,000. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS 117,000.

01/23/2020
Components: STEERING
Incident Date: 12/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

WHEN BACKING OUT OF GARAGE STEERING FREEZES AND CAN NOT TURN STEERING WHEEL. SHOWS "STEERING ASSIST MALFUNCTION SERVICE REQUIRED". TURN OF AND ON WILL COME BACK ON, (LAST 4 TIMES). THIS WAS A PROBLEM WITH 2011-2013 AND 2015-2017. FOR SOME REASON NO RECALL ON 2014. HEARD THE POWER STEERING HAS GONE OUT ON PEOPLE WHEN DRIVING ON HIGHWAY. THIS IS MY WIFES CAR. IF IT HAPPENS TO HER I AM SURE SHE WILL NOT BE ABLE TO CONTROLL THE CAR. ANY ACCIDENTS OR DEATHS REPORTED BECAUSE OF THIS? TOOK TO DEALER BECAUSE I ALWAYS HAVE IT SERVICED AT DEALER. THEY SAID IT "NEEDS POWER STEERING RACK AND STAB LINKS". COST TO REPAIR $2,365.77!!!!!! WHY ARE 2011, 2012, 2013, 2015, 2016 AND 2017 COVERED WITH RECALL BUT 2014 NOT COVERED??????????? HELP!!!!!

01/23/2020
Components: SERVICE BRAKES
Incident Date: 01/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR3EG******
Summary

CITY OF SOLEDAD CALIFORNIA POLICE INTERCEPTOR UTILITY BRAKE PEDAL WENT TO THE FLOOR LOSS BRAKE FLUID DURING PATROL NO ONE GOT HURT FOUND PASSENGER SIDE HOSE RIP SUDDENLY. TOW IN TO CITY SHOP INSPECT BRAKE LINES FOUND ALSO DRIVER SIDE SWOLLEN NEAR CRIMP READY TO EXPLODE HAVE TO PYSICALY REMOVAL COVER FORD USES TO SEE DEFECT.FOUND ADDITIONAL POLICE FLEET HAD SAME PROBLEM DURING THERE TRAINING. POOR DESIGN OF THE HOSE CAUSE BRAKE HOSE TO RIP

01/15/2020
Components: POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 12/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

POPPING NOISES FROM FRONT PTO . PTO CASE SPLIT IN HALF DRIVING DOWN THE ROAD WITH MY KIDS IN THE CAR CAUSING VEHICLE FRONT TIRES TO SKID FOR A SPLIT 2ND AND DIFFERENTIAL FLUID SPILLING ALL OVER THE UNDER CARRIAGE CAUSING SMOKE.

12/30/2019
Components: STEERING,SEAT BELTS,SERVICE BRAKES
Incident Date: 08/03/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

WHEN DRIVING THE 2014 EXPLORER, COKING OVER A HILL AND BEGAN BRAKING. CAR LOST BRAKING CAPABILITY AND BEGAN TO SPEED DOWN THE HILL, AND CRASHED INTO A TREE. ONE MIDDLE OCCUPANT ON 2ND ROW CAME UNBUCKLED AND DIDN'T SURVIVE. THIS HAS BEEN AN ONGOING TRIAL FOR 3 YEARS AND RECENTLY INFORMED THAT NO INVESTIGATION HAS BEEN PERFORMED ON THE VEHICLE OTHER THAN THE EDR/CDR. NO POST VEHICLE INSPECTION HAS BEEN PERFORMED, NO MEDICAL REPORTS HAVE BEEN PULLED. I HAVE PREVIOUSLY FOR 3 YEARS INQUIRED FOR HELP ON THIS MATTER AND HAVE FORWARDED QUESTIONS REGARDING INFORMATION OBTAINED. I KNOW WITHOUT A SHADOW OF A DOUBT I AM NOT LIABLE FOR THIS ACCIDENT AND HAVE WORKED FOR 3 YEARS TRYING TO OBTAIN INFORMATION ON THIS VEHICLE. WHEN I WAS COMING DOWN THE HILL THE CAR SEEM TO BE INCREASED IN SPEED - THE REPORT DOES SHOW THAT FOOT WAS ON THE BRAKE THE ENTIRE REPORT AND NO GAS WAS APPLIED. I TURNED AS FAR AS I COULD WITH THE WHEEL AND THE STEERING BARELY STEERED AS WELL. I WOULD LIKE TO SAVE A LIFE SOMEWHERE DOWN THE LINE AS THIS HAS CHANGED MY LIFE FOREVER. THE OCCUPANT ON THE 2ND ROW PASSED AWAY THAT DAY FROM SEAT BELT COMING UNATTACHED. MEDICAL REPORTS SHOW HE WAS WEARING A SEATBELT. IF THERE WAS SOMEONE WILLING TO LOOK INTO THIS - WOULD BE A LIFE CHANGING SITUATION.

12/27/2019
Components: STEERING
Incident Date: 12/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE HOME AT LOW SPEEDS. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT IT DID NOT RETURN TO NORMAL. DAVE SMITH FORD, LLC (4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

12/23/2019
Components: POWER TRAIN,ENGINE
Incident Date: 12/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

THE WATER PUMP IN MY 2014 FORD EXPLORER 3.5L V6 ENGINE BEGAN LEAKING COOLANT. THE WATER PUMP HAD TO BE REPLACED AT 79,000 MILES. I BECAME AWARE OF THIS PROBLEM AFTER GETTING AN OIL CHANGE. THE COOLANT RESERVOIR HAD TO BE FILLED AND I WAS INFORMED OF A POSSIBLE COOLANT LEAK. TWO WEEKS AFTER GETTING THE COOLANT FILLED, MY RADIATOR FAN BEGAN RUNNING FAST AND LOUD. I BROUGHT IT INTO THE SHOP AND WAS TOLD I HAD A LEAKING WATER PUMP. THERE WAS ONLY ONE INCH LEFT OF COOLANT IN THE RESERVOIR AFTER JUST BEING FILLED UP. I WAS THEN TOLD IT WOULD TAKE 14-16 HOURS OF LABOR TO REPLACE THE WATER PUMP WHICH ITSELF COSTS LESS THAN $150. I WAS REFERRED BY THE SHOP TO THE DEALERSHIP BECAUSE THE WORK NEEDED WAS EXTENSIVE AND BECAUSE IT INVOLVED A FORD PART. THE DEALERSHIP REFUSED TO PAY FOR THE REPAIRS AND REFERRED ME TO FORD. THE DEALERSHIP CONFIRMED THE WATER PUMP LEAK. BASICALLY, THE ENGINE HAD TO BE TAKEN APART TO REPLACE THE WATER PUMP, BECAUSE THE PUMP IS MADE PART OF THE ENGINE ITSELF. I BELIEVE THE FORD ENGINE AND THE WATER PUMP IS DEFECTIVE. THE GASKETS OR BEARINGS IN THE WATER PUMP FAIL AND THERE ARE WEEP HOLES IN THE WATER PUMP WHICH ALLOW COOLANT TO LEAK INTO THE ENGINE AND MIX WITH THE ENGINE OIL. MY VEHICLE WAS OUT OF THE MANUFACTURER'S WARRANTY. I SPENT $1,839.82 TO FIX A SINGLE WATER PUMP! THERE SHOULD BE AN INVESTIGATION INTO THIS MANUFACTURING AND DESIGN DEFECT DUE TO THE BURDEN IT PLACES ON THE PUBLIC. THERE ARE ALSO SAFETY ISSUES CAUSED BY THIS DUE TO VEHICLES BEING SO AFFECTED BY THE COOLANT LEAKS THE ENGINES SHUT DOWN COMPLETELY WHILE IN USE. I UNDERSTAND THIS HAS HAPPENED TO MANY, MANY OTHER FORD 3.5L V6 ENGINES. I HAVE THE MY VEHICLE REPAIR RECORDS IF YOU WOULD LIKE TO REVIEW THEM.

12/18/2019
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 01/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

WHEN YOU ACCELERATE AT HIGHER SPEEDS IE ON THE FREEWAY THE CAR IS FILLED WITH EXHAUST SMELL.

12/17/2019
Components: WHEELS
Incident Date: 12/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

2014 AWD EXPLORER, 72,405 MI: 12-2019 HEARD SLIGHT GRINDING FR FRONT LEFT & ONLY HEARD WHEN DECELERATING FR APPROX 30 MPH. RECOGNIZED SOUND BECAUSE IT HAPPENED ON FRONT RIGHT 11-2018, 8032 MI EARLIER. BROUGHT IN IMMEDIATELY. SAME PART FAILED AGAIN ON THE RIGHT & NOW ALSO ON THE LEFT FRONT WHEEL & BECAME EMBEDDED IN THE KNUCKLES ON BOTH SIDES, & TECHS COULD NOT REMOVE BEARINGS W/O DESTROYING KNUCKLES. THIS IS THE 3RD WHEEL HUB BEARING THAT FAILED IN THIS CAR. SINCE LAST PART REPLACEMENT 11-2018, FORD REDESIGNED PART DUE TO REPEATED FAILURE. THEY WILL BE REPLACING THE RIGHT & LEFT FRONT HUB BEARINGS W/REDESIGNED PART, HOWEVER, THEY WILL NOT, PAY FOR THE $725 FEE TO REPLACE THE KNUCKLES THAT WERE RUINED & NEITHER WILL MY EXT WARRANTY. IF THE FAULTY HUB BEARINGS DID NOT FAIL, THEY WOULD NOT HAVE CAUSED THE BEARINGS TO SEIZE INTO THE KNUCKLES, THEREBY RUINING THEM AS WELL. FORD CUSTOMER CARE TOLD ME SINCE I AM PAST THE ORIGINAL WARRANTY, THEY WILL NOT CONSIDER ANY COMPENSATION. PEACOCK FORD, MAITLAND, FL SAID THEY WILL FOLLOW FORD'S DIRECTION. NHTSA HAS REPORTS OF WHEELS FALLING OFF FROM THIS. SERVICE MGR AGREES FORD SHOULD PAY BECAUSE HUB BEARINGS CAUSED IT. I OPENED CASE WITH FORD #CAS25112513 & SERVICE MGR ALSO FILED A COMPLAINT WITH FORD ASKING TO COVER THE ADDITIONAL PARTS. A WEEK LATER, NO RESPONSE. I PAID THE $493.43 TO P/U CAR. PEACOCK DIDN'T CHG FOR LABOR. NEED FORD TO COVER ANY ADDITIONAL DAMAGES CAUSED BY FAILURE OF RIGHT & LEFT HUB BEARINGS. PAID: 11-2018 $117.48, & 12-2019 $493.43 = $610.91 TOTAL FOR A REPEATEDLY FAILING PART. FORD MFGD FAULTY PART & KNOWS IT BECAUSE THEY REDESIGNED IT. FORD'S PART CAUSED THE FAILURE OF OTHER PARTS WHICH THEY WOULD NOT COVER. SERVICE MGR AGREES W/ME BUT SAYS HE NEEDS FORD'S AUTHORIZATION. SERVICE MGR., [XXX]: [XXX]. FORD CUSTOMER CARE CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/17/2019
Components: WHEELS
Incident Date: 12/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

2014 AWD EXPLORER, 72,405 MI: 12-2019 HEARD SLIGHT GRINDING FR FRONT LEFT & ONLY HEARD WHEN DECELERATING FR APPROX 30 MPH. RECOGNIZED SOUND BECAUSE IT HAPPENED ON FRONT RIGHT 11-2018, 8032 MI EARLIER. BROUGHT IN IMMEDIATELY. SAME PART FAILED AGAIN ON THE RIGHT & NOW ALSO ON THE LEFT FRONT WHEEL & BECAME EMBEDDED IN THE KNUCKLES ON BOTH SIDES, & TECHS COULD NOT REMOVE BEARINGS W/O DESTROYING KNUCKLES. THIS IS THE 3RD WHEEL HUB BEARING THAT FAILED IN THIS CAR. SINCE LAST PART REPLACEMENT 11-2018, FORD REDESIGNED PART DUE TO REPEATED FAILURE. THEY WILL BE REPLACING THE RIGHT & LEFT FRONT HUB BEARINGS W/REDESIGNED PART, HOWEVER, THEY WILL NOT, PAY FOR THE $725 FEE TO REPLACE THE KNUCKLES THAT WERE RUINED & NEITHER WILL MY EXT WARRANTY. IF THE FAULTY HUB BEARINGS DID NOT FAIL, THEY WOULD NOT HAVE CAUSED THE BEARINGS TO SEIZE INTO THE KNUCKLES, THEREBY RUINING THEM AS WELL. FORD CUSTOMER CARE TOLD ME SINCE I AM PAST THE ORIGINAL WARRANTY, THEY WILL NOT CONSIDER ANY COMPENSATION. PEACOCK FORD, MAITLAND, FL SAID THEY WILL FOLLOW FORD'S DIRECTION. NHTSA HAS REPORTS OF WHEELS FALLING OFF FROM THIS. SERVICE MGR AGREES FORD SHOULD PAY BECAUSE HUB BEARINGS CAUSED IT. I OPENED CASE WITH FORD #CAS25112513 & SERVICE MGR ALSO FILED A COMPLAINT WITH FORD ASKING TO COVER THE ADDITIONAL PARTS. A WEEK LATER, NO RESPONSE. I PAID THE $493.43 TO P/U CAR. PEACOCK DIDN'T CHG FOR LABOR. NEED FORD TO COVER ANY ADDITIONAL DAMAGES CAUSED BY FAILURE OF RIGHT & LEFT HUB BEARINGS. PAID: 11-2018 $117.48, & 12-2019 $493.43 = $610.91 TOTAL FOR A REPEATEDLY FAILING PART. FORD MFGD FAULTY PART & KNOWS IT BECAUSE THEY REDESIGNED IT. FORD'S PART CAUSED THE FAILURE OF OTHER PARTS WHICH THEY WOULD NOT COVER. SERVICE MGR AGREES W/ME BUT SAYS HE NEEDS FORD'S AUTHORIZATION. SERVICE MGR., ERIC LANGFIELD: 407-635-8080. FORD CUSTOMER CARE CASE #CAS25112513

12/16/2019
Components: STEERING
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B84EG******
Summary

LOSE OF POWER STEERING IN COLD WEATHER; NEEDS 50 DEGREES OR MORE FOR POWER STEERING TO WORK. NO WARNING LIGHTS WHEN POWER STEERING IS LOST.

12/10/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

THE ENGINE IS IDLING ROUGHLY ESPECIALLY JUST AFTER I FILL THE GAS TANK. THE FUEL MILEAGE HAS BEEN STEADILY DECLINING EVEN THOUGH I'VE CHANGED THE SPARK PLUGS, COILS, MASS AIR FLOW SENSOR AND AIR FILTER. THE PROBLEM COULD BE A DEFECTIVE FUEL PUMP OR SOMETHING IN THE FUEL SYSTEM. THERE HAVE EVEN BEEN OCCASIONS WHERE THE VEHICLE WON'T START IMMEDIATELY AFTER I FILL THE GAS TANK UNTIL I'VE WAITED A FEW MINUTES.

12/10/2019
Components: ENGINE
Incident Date: 12/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

2014 EXPLORER CONTINUOUSLY LEAKING COOLANT NEAR FRONT PASSENGER TIRE. DEALERSHIP REFILLED COOLANT AND PERFORMED A PRESSURE TEST AND WAS UNABLE TO DUPLICATE THE PROBLEM. ONE YEAR LATER, THE VEHICLE IS STILL LEAKING COOLANT AND I HAVE TO KEEP ADDING ADDITIONAL COOLANT. I AM CONCERNED THIS IS A WATER PUMP FAILURE AND COST TO REPAIR CAR WOULD BE UPWARD OF 8K

12/08/2019
Components: STEERING
Incident Date: 11/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5L7F88FG******
Summary

STEERING WHEEL FAULT ASSIST

12/08/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

VEHICLE HAS STRONG FUEL SMELL INSIDE CABIN AT STARTUP BUT THERE ARE NO ENGINE CODES TO CHECK. OTHER YEAR MODELS OF THIS VEHICLE HAVE HAD A RECALL ON THE FUEL SYSTEM LEAKING, BUT NOT YET ON THIS YEAR MODEL AS FAR AS I COULD FIND.

12/06/2019
Components: STEERING
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

WHILE TRAVELING AT ABOUT 50 MPH ON A 4 LANE HIGHWAY, THE STEERING OF THE CAR BEGAN TO BE UNRESPONSIVE. IN SLIPPERY CONDITIONS I REDUCED THE SPEED AND WAS ABLE TO NEGOTIATE MY RETURN TO HOME. AFTER SHUTTING THE CAR OFF, I RESTARTED AND THE STEERING WHEEL WOULD NOT MOVE AT ALL. WHEN THE CAR WAS BEING LOADED ON THE TOW TRUCK, THE FRONT WHEELS COULD NOT BE STEERED AT ALL. DEALER REPLACED THE STEERING COMPUTER BUT I WAS TOLD THE MECHANICAL STEERING MECHANISM HAD FAILED ALSO. NO ONE WAS HURT OR ACCIDENT OCCURRED, BUT THE CASCADING PROBLEM CREATED A DANGEROUS SITUATION.

12/02/2019
Components: STEERING
Incident Date: 11/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

POWER STEERING STOPPED WORKING AND DASHBOARD LIT UP WITH WARNING LIGHTS.VEHICLE WAS ON I-77 DOING 70 MPH WHEN THIS HAPPENED.

11/26/2019
Components: VISIBILITY/WIPER
Incident Date: 06/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 75 MPH, THE FRONT DRIVER SIDE TRIM DETACHED FROM THE WINDSHIELD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTHSIDE FORD (LOCATED AT 12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 319-5734) WHERE IT WAS DIAGNOSED THAT THE TRIM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NOVEMBER 19, 2019. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

11/25/2019
Components: STEERING
Incident Date: 10/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING MADE A CLINKING NOISE WHILE DRIVING AT ANY SPEED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEWIS FORD (888-314-4824, LOCATED AT #3373 NORTH COLLEGE, FAYETTEVILLE, AR 72703) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED CASE NUMBER: CAS24964944 AND WAS REFERRED TO NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,500.

11/21/2019
Components: SEATS,ENGINE
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

I'M GETTING CEL ERROR CODE P0016. THERE IS A RATTLING NOISE ON STARTUP AND SOMETIMES DURING HIGHWAY DRIVING EVERYDAY. MY EXPLORER SPORT HAS 65,340 MILES ON IT, W AY TO SOON FOR A TIMING CHAIN. THE DEALER STATED I PROBABLY HAVE TIMING CHAIN STRETCH AND THERE NO TSB TO RESOLVED THE ISSUE IN MY TRUCK EVEN THOUGH I HAVE THE SAME ECOBOOST ENGINE AS THE F150 THAT THE TSB 17-0026 DOES APPLY TO. WHY NOT THE FORD EXPLORER THAT HAS SAME EXACT ENGINE AS F150 WITH THE SAME PROBLEM? WHY WAS THE FORD EXPLORER ECOBOOST LEFT OUT OF THE TSB? THERE'S AN ISSUE WITH THE ENGINE NOT MODEL OF TRUCK. I'M HOPEFULLY LOOKING FOR FORD TO HONER THE TSB FOR MY VEHICLE THAT HAS THE SAME ENGINE DEFECT

11/20/2019
Components: STRUCTURE
Incident Date: 11/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D96EG******
Summary

DRIVER SIDE EXTERIOR DOOR HANDLE CAME OFF WHEN DOOR WAS OPENED WHILE STATIONARY.

11/20/2019
Components: AIR BAGS
Incident Date: 08/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

8/10/2019 SERVICE AT FORD DEALERSHIP SERVICE AT TED BRITT AUTO CENTER IN FAIRFAX, VA. VEHICLE HAS $63,528 MILES. REPORT INDICATED TO RECOMMEND TSB16-0001 TO ADDRESS AIR BAG LIGHT. QUOTE $1060 PARTS AND LABOR. THIS IS A SAFETY ISSUE AND REPORTED CLAIM TO FORD TO COVER WHICH THEY DENIED. NOTICED MULTIPLE REPORTS OF SIMILAR ISSUE. THIS SHOULD BE COVERED BY FORD.

11/19/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

AFTER DRIVING THE VEHICLE AN ODOR WOULD CONSUME THE INTERIOR. I TOOK IT TO A GARAGE AND THEY THOUGHT IT WAS THE AIR CONDITIONING BUT IT DIDN'T HELP. AFTER YOU DRIVE AND THEN COME TO A STOP THE ENTIRE INTERIOR IS CONSUMED WITH A HORRIBLE FUME...IT HAS CAUSED MY EYES TO WATER, BECOME NAUSEOUS AND ALMOST PASS OUT. IT IS GETTING WORSE. THE ODOR DOESN'T SEEM TO HAPPEN WHILE YOU ARE DRIVING BUT AS SOON AS YOU COME TO A STOPLIGHT OR STOP SIGN IT JUST CONSUMES THE ENTIRE INSIDE. I FIRST STARTED TO SMELL IT IN JULY AND REALLY THOUGHT IT WAS MY AIR CONDITIONING. IT HAS BEEN DOING THIS EVER SINCE.

11/08/2019
Components: UNKNOWN OR OTHER
Incident Date: 11/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

MY WINDOW BLEW OUT ON THE REAR HATCH OPENING OF MY 2014 FORD EXPLORER XLT.. PEOPLE SAW IT AND SAID IT JUST BLEW OUT. THE VEHICLE WAS SITTING STATIONARY IN MY WORK PARKING LOT. I WAS INSIDE THE SCHOOL BUILDING. THE VEHICLE WAS PARKED AND NOT RUNNING FOR 4 HOURS. SEVERAL WITNESSES DESCRIBED IT AS IT JUST BLEW OUT.

11/07/2019
Components: STEERING
Incident Date: 11/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE STEERING CONTROL ARM; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE STEERING MODULE WAS REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

10/30/2019
Components: STRUCTURE
Incident Date: 10/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

MY PANORAMIC SUNROOF/MOON ROOF SHATTERED FOR ABSOLUTELY NOT REASON RANDOMLY TONIGHT WHILE SITTING STATIONARY IN THE DRIVEWAY (NOT PARKED UNDER ANYTHING!). THANK GOODNESS I HAD MY VISOR CLOSED OR IT WOULD HAVE SHATTERED ALL OVER MY 2 CHILDREN

10/29/2019
Components: ENGINE AND ENGINE COOLING,ENGINE
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR5EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO ROWE FORD AUBURN (699 CENTER ST, AUBURN, ME 04210) FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THE EXHAUST MANIFOLD WAS LEAKING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. CONSUMER ALSO STATED EXHAUST WAS LEAKING FUMES INTO CARGO AREA, WHICH CAUSED HEADACHES AND LIGHT HEADINESS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. *CW*JB

10/28/2019
Components: STEERING
Incident Date: 10/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

THE POWER STEERING ON MY 2014 FORD EXPLORER STOPPED WORKING ALL TOGETHER WHILE PULLING INTO THE DRIVEWAY OF MY HOME OFF OF A CITY STREET. WARNING LIGHTS CAME ON STATING TRACTION ASSIST AND POWER STEERING FAULTS. THIS HAPPENED WITH OUT WARNING AND MADE THE VEHICLE VERY HARD TO STEER.

10/22/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

STRONG SMELL OF EXHAUST FUMES INSIDE THE CABIN UNDER DIFFERENT DRIVING CONDITIONS, WITH AND WITHOUT A/C ON.

10/20/2019
Components: UNKNOWN OR OTHER
Incident Date: 10/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

TRANSMISSION NOT IN PARK AFTER SHIFTING INTO PARK

10/10/2019
Components: AIR BAGS
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHINO HILLS FORD (4480 CHINO HILLS PKWY, CHINO, CA 91710), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 68,000.

10/09/2019
Components: STEERING
Incident Date: 10/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

AFTER FUELING UP AT THE GAS STATION I STARTED DRIVING HOME WHEN THE STEERING GOT HARD AND COULDNT MAKE TURNS EASILY, ON THE DASH IT SAID 'STEERING ASSIST FAULT SERVICE REQUIRED', THANKFULLY I WAS ABLE TO SLOW DOWN AND THERE WASNT MUCH TRAFFIC BUT I WAS VERY SCARED FOR A FEW MOMENTS, I HAD A 1YR OLD AND A 6YR OLD WITH ME

10/08/2019
Components: VISIBILITY/WIPER
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO DISENGAGE ON THEIR OWN. THE CONTACT HAD TO REMOVE THE WINDSHIELD WIPER FUSE BOX IN ORDER TO DISENGAGE THE WIPERS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

10/07/2019
Components: ENGINE
Incident Date: 10/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B84EG******
Summary

THERE IS AN ODOR LEAKING INTO THE CAR FROM EITHER THE ENGINE OR THE EXHAUST . I'VE NOTICED IT MULTIPLE TIMES OVER THE LAST FEW DAYS AND WE HAVE TO PUT THE WINDOWS DOWN TO NOT FEEL SICK WHEN WE BREATHE. IT HAPPENS WHETHER I AM DRIVING OR STOPPED AT A LIGHT. I ALSO STARTED FEELING TIRED WHILE DRIVING AND ALMOST FELL ASLEEP AT THE WHEEL IN THE MIDDLE OF THE DAY. I HAVE NOW STOPPED USING THE VEHICLE. SOMETHING IS VERY WRONG.

10/04/2019
Components: STEERING
Incident Date: 09/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

STEERING ASSIST FAULT SERVICE REQUIRED MESSAGE POPPED UP WHEN I STARTED MY CAR. THE STEERING WHEEL WOULD NOT TURN EITHER DIRECTION. LUCKILY I WAS IN OFFICE PARKING LOT AND IT DID NOT HAPPEN WHILE DRIVING OR I WOULD NOT HAVE BEEN ABLE TO TURN TO AVOID OTHER CARS. I MADE ARRANGEMENTS TO HAVE CAR TOWED, BUT WHEN I STARTED IT UP AGAIN THE STEERING WORKED AS NORMAL. I DID NOT WANT TO CHANCE IT HAPPENING AGAIN SO I PUT IN THE SHOP. IT WAS AN ELECTRICAL ISSUE WITHIN THE STEERING SHAFT AND HAD TO BE REPLACED. I WAS LUCKY THAT IT DID NOT HAPPEN WHILE DRIVING, BUT WANTED TO REPORT IN CASE IT HELPS OTHERS.

09/25/2019
Components: STEERING
Incident Date: 09/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

WHILE DRIVING 2014 EXPLORER VERY NEAR HOME, THE POWER STEERING FAILED. I WAS ABLE TO DRIVE BACK HOME BUT CALLED FOR A TOW TO THE DEALERSHIP FOR REPAIR. THE 'CODE' SAID RESET COMPUTER. THIS WAS DONE BUT DURING TEST DRIVE FAILURE HAPPENED AGAIN. SINCE NO CODE IS PROVIDED, I AM TOLD THE ONLY THING THAT IS LEFT IS JUST TO DRIVE IT AND SEE IF IT HAPPENS AGAIN. THIS JUST SEEMS VERY UNSAFE ESPECIALLY IF MY WIFE IS DRIVING AND UNABLE TO HANDLE THE CAR TO A STOP OR WE ARE IN HEAVY TRAFFIC.

09/23/2019
Components: STEERING
Incident Date: 09/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT DROVE TO PURCHASE FORD/LINCOLN (1352 US-45, MAYFIELD, KY 42066) ON SEPTEMBER 19, 2019 WHERE THEY REPLACED THE BATTERY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

09/19/2019
Components: SUSPENSION,UNKNOWN OR OTHER
Incident Date: 09/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THE RECALL 19S17 (NHTSA 19V-435) AFFECT THE REAR SUSPENSION .WE BRING IN THE CAR TODAY AND THEY REPLACE THE BAD PARTS . NOW FORD SERVICE IS TELLING ME THAT IT AFFECT MY MOTOR AND TRANSMISSION MOUNTS BUT I HAVE TO PAY $900 TO REPLACE THOSE . VEHICLE IS VIBRATING AND SHAKING OVER 70MPH . THE MOUNTS ARE HERE TO MINIMISE THE VIBRATION DUE TO ROAD DEFECTED , IF THE SUSPENSION DON'T DO ITS WORK , AND IT WASN'T BECAUSE OF THE RECALL ... VEHICLE IS ONLY 90K MILES

09/18/2019
Components: STEERING
Incident Date: 09/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

WHILE DRIVING STRAIGHT ON THE HIGHWAY A WARNING LIGHT ALERT CAME ON SAYING STEERING ASSIST FAULT SERVICE REQUIRED. AT THE SAME TIME THE STEERING WHEEL LOCKED UP AS I WAS TRAVELING 70 MPH. I COULD ONLY TURN THE STEERING WHEEL A 10TH OF A TURN IF THAT. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND ATTEMPTED TO RESTART THE CAR HOPING IT WOULD RESET THE SYSTEM SO I COULD MAKE IT TO THE LOCAL CAR DEALERSHIP. UNFORTUNATELY IT WOULD NOT RESET SO I LIMPED THE CAR TO THE DEALERSHIP AS SAFELY AS I COULD. HAD I BEEN TURNING WHEN THIS HAD HAPPENED I WOULDNT NOT HAVE BEEN ABLE TO MAKE A TURN AT THE SPEED I WAS GOING (70MPH).

09/17/2019
Components: SUSPENSION
Incident Date: 08/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE REAR SUSPENSION MADE NOISES WITHOUT WARNING. THE CONTACT DROVE TO GORDIE BOUCHER FORD LINCOLN OF JANESVILLE (2727 US-14, JANESVILLE, WI 53545, 608-754-5511) WHERE IT WAS DIAGNOSED THAT THE TOE LINK WAS FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION); HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000.

09/16/2019
Components: ENGINE
Incident Date: 06/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

WHEN ACCELERATING FROM A PARKED POSITION, THE ENGINE APPEARS TO SKIP, AND OR BUCK. IT IS NOTICEABLE, BUT THE DEALER CANNOT REMEDY IT.

09/16/2019
Components: STEERING
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

APPROXIMATELY 68,000 MILES. GRINDING NOISE COMING FROM RACK WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN...DRIVER MUST MANUALLY RETURN THE WHEEL TO THE MIDDLE. I WAS ALREADY AWARE OF THE RECALLS FOR THE 2011-2013 FOR THE MALFUNCTIONING POWER STEERING GEARS (OR RACK AND PINION) WHEN I TOOK THE VEHICLE INTO ROYAL OAK FORD (ROYAL OAK, MI), THEY DETERRMINED THAT THE RACK NEEDS TO BE REPLACED AND THAT FORD WILL NOT COVER THE COSTS FOR THIS SAFETY ISSUE. QUOTED $1650 FOR RACK AND $550 FOR LABOR FOR A TOTAL OF $2200. THEY WERE NOT ALSO ABLE TO DISCLOSE WHAT WAS THE ACTUALLY WRONG WITH THE RACK, ONLY STATED THAT IT NEEDED TO BE REPLACED. THE RACK, P/N: STE633RM, WAS USED IN THE 2011-2015 FORD EXPLORERS. THE SAFETY RECALL IS ONLY FOR 2011-2013. I HAVE A 2014 EXPLORER WHICH IS NOT COVERED IN THE RECALL. PARTS.FORD.COM STATE THAT THIS IS A REMANUFACTURED RACK WHICH RETAILS FOR $1417.09. THERE IS A 2 YEAR WARRANTY INCLUDED WITH THIS PRICE.

09/16/2019
Components: STEERING
Incident Date: 09/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE "PLEASE MAKE A SAFE STOP" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, (800) 749-8875) WHERE IT WAS CURRENTLY WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

09/11/2019
Components: SERVICE BRAKES
Incident Date: 06/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DEPRESSING THE BRAKE PEDAL, A HIGH PITCHED SQUEALING NOISE WAS PRESENT COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO CARMAN FORD LINCOLN (193 S. DUPONT HWY, NEW CASTLE, DE) WHERE THE BRAKE PADS AND ROTORS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS RETURNED TO THE DEALER AFTER IT SHOOK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE CALIPERS WERE REPLACED, BUT THE SQUEALING NOISE RECURRED APPROXIMATELY ONE YEAR LATER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.

09/10/2019
Components: ENGINE
Incident Date: 07/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR6EG******
Summary

THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.

09/09/2019
Components: ENGINE
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

BELIEVE THERE IS AN ISSUE WITH CARBON MONOXIDE IN MY VEHICLE. WHILE DRIVING FOR ABOUT 4 HOURS THE CARBON MONOXIDE DETECTOR IN MY BAG BEGAN TO SOUND INDICATING THE PRESENCE OF CARBON MONOXIDE. IT DID NOT STOP UNTIL I REMOVED IT FROM THE VEHICLE. I WAS LIGHT HEADED AND EXPERIENCING NAUSEA AT THE TIME.

09/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

MY ALARM WILL GO OFF AT RANDOM TIMES WHEN IT'S SITTING IN MY DRIVEWAY. MY KEYS WOULD BE HANGING UP OR ON THE KITCHEN TABLE NO WE'RE NEAR ANYONE AN MY ALARM WILL JUST GO OFF.

09/04/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

I WAS DRIVING AT ABOUT 60MPH WHEN I HEARD SOMETHING TAPPING MY PASSENGER WINDOW. I DID NOT KNOW WHAT IT WAS SO I IMMEDIATELY STOPPED ONLY TO FIND THE WINDSHIELD TRIM MOLDING SEPARATED FROM THE WINDSHIELD WINDOW. I WAS ABLE TO RETRIEVE THE MOLDING. THIS WAS BACK IN JUNE. I CONTACTED FORD DEALERSHIP AND WAS TOLD IT WOULD BE $250 AND IT WAS NOT COVERED BY WARRANTY. I CALLED FORD TO COMPLAINT AND WAS TOLD THEY WOULD CALL BACK, THEY NEVER DID. TODAY I WAS DRIVING AT 65MPH IN THE EXPRESSWAY AND I HEARD A WEIRD SOUND, LIKE SOMETHING DETACHING MY VEHICLE. NOW THE LEFT ONE FLEW OFF.

09/04/2019
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

ON SUNDAY SEPTERMBER 1ST WHILE I WAS DRIVING BACK HOME A LIGHT ON MY DASHBOARD CAME ON, IT SAID "ENGINE COOLANT OVER TEMPERATURE" IN RED LIGHT. I WAS SCARE BECAUSE I WAS STUCK IN THE FREEWAY AND I WAS STILL FAR AWAY FROM HIM AND MY KIDS WERE IN THE BACK. I DROVE VERY SLOW AND MANAGED TO GET HOME. ON TUESDAY I TOOK MY CAR TO THE FORD DEALERSHIP AND THEY TOLD ME THAT I HAVE TO REPLACE MY WATER PUMP, AND IT WAS A HARD AND LONG SERVICE AND THAT IT WAS GOING TO COST ME $3,300. I AM SURPRISE OF HOW MUCH THAT COSTS, ESPECIALLY THAT IT HAPPENED ON MY 2014 FORD EXPLORER. I BOUGHT IT BRAND NEW AND I'VE BEEN TAKING IT TO FORD DEALERSHIP EVERY 7,000 MILES TO GET THE MAINTENANCE. PLUS, THE LAST TIME THAT I TOOK IT IN TO THE DEALERSHIP FOR ITS OIL CHANGE, THEY SAID THAT EVERYTHING WAS WORKING WELL. SO FOR MY SURPRISE TO HAVE THIS HAPPEN ESPECIALLY WHEN MY CAR ONLY HAS 82,316 MILES. THE LIGHT TURNS ON WHEN THE CAR IS IN MOTION. I CAN HEAR THE ENGINE WORKING EXTRA HARD TO COMPENSATE WHATEVER ELSE IS GOING ON.

09/01/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 08/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

TURNING AT A RED LIGHT MY POWER STEERING LOCKED UP WITH A WARNING ON THE SCREEN STATING STEERING ASSIT SERVICE REQUIRED. I TURN THE VEHICLE OFF AND BACK ON AND THE STEERING UNLOCKED. SINCE THE CAR IS MAKING A WHINING NOSE. I SEE MULTIPLE RECALLS FOR THIS MAKE AND MODEL FOR POWER STEERING ISSUES BUT MY VIN NUMBER ISNT LISTED.

08/28/2019
Components: STEERING
Incident Date: 07/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

WHILE DRIVING ON THE HIGHWAY THE STEERING WAS STICKING AS I MOVED THE WHEEL LEFT OR RIGHT. AFTER A PERIOD OF TIME THE EXPLORER DISPLAYED THE FOLLOWING MESSAGE, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". AT THIS POINT THE VEHICLE'S COMPUTER TURNED OFF THE STABILITY CONTROL AND TURN SIGNALS. I WAS ABLE TO REACH MY DESTINATION, BUT WHEN I TRIED TO DRIVE THE VEHICLE THE FOLLOWING DAY, THE COMPUTER DISPLAYED A MESSAGE THAT THERE WAS COMPLETE STEERING FAILURE AND I COULD NOT GET THE STEERING WHEEL TO BUDGE. I CALLED FOR A TOW AND IT WENT TO A FORD DEALERSHIP. THE CONTACTED ME LATER IN THE DAY AND STATED THAT THE STEERING RACK COMPLETELY FAILED AND THAT IT WOULD HAVE TO BE REPLACED. THE TOTAL COST OF STEERING RACK AMOUNTED TO $2173.75. MY UNDERSTANDING IS THAT FORD HAS RECALLED 2011-2013 AND 2015-2018 MODELS, BUT NOT MY MODEL YEAR OF 2014.

08/23/2019
Components: STEERING
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

WHILE DRIVING, NOTICED THAT IS WAS MORE DIFFICULT TO TURN CORNERS. APPONTMENT WAS NOT AVAILABLE FOR A FEW DAYS TO HAVE IT LOOKED AT, AND IT WAS PARKED WHILE WAITED FOR APPOINTMENT. WHEN I DROVE IT TO DEALERSHIP, THERE WAS A GRINDING NOISE WHILE TURNING AS WELL AS THE DIFFICULT TURNING. WAS TOLD THE ELECTRONIC STEERING GEAR IS DEFECTIVE AND NEEDS TO BE REPLACED. IN DOING RESEARCH, THIS WAS RECALLED ON MANY OTHER EXPLORERS BUT NOT THE 2014 YEAR.

08/22/2019
Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE BACK UP CAMERA PERIODICALLY BLACKED OUT. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR AT LEAST SIX MONTHS. THE VEHICLE WAS TAKEN TO NEWINS BAY SHORE FORD (219 W MAIN ST, BAY SHORE, NY 11706), BUT WAS NOT DIAGNOSED BECAUSE THERE WAS A FEE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF CONSUMER STATED I BOUGHT THIS BECAUSE I CAN ONLY TURN MY NECK A LIMITED AMOUNT AND REALLY LIKED THE CAMERA FOR BACKING UP. AT ANY TIME IN THE MIDDLE OF A BACKED THE CAMERA WILL GO BLANK LEAVING ME STANDED, I HAVE CONTACTED FORD HEADQUARTERS. *JB

08/21/2019
Components: STEERING
Incident Date: 08/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO GERVAIS FORD(5 LITTLETON RD, AYER, MA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PREVIOUSLY, WHILE MAKING SHARP TURNS, A GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 81,000.

08/20/2019
Components: SUSPENSION
Incident Date: 06/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MAC HAIK FORD PASADENA (4242 E SAM HOUSTON PKWY, S PASADENA, TX 77505) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED UPON FURTHER TRIES, MAC HAIK SCHEDULED THE REPAIRS AND THE REPAIR WERE COMPLETED SEPT. 2019. I HAVE NO WAY OF ENSURING THE REPAIRS WERE COMPLETED CORRECTLY BUT I HAVE NOT EXPERIENCED ANY INDICATIONS THAT WOULD CAUSE ME TO DOUBLE THE QUALITY OF THE WORK. THANK YOU FOR FOLLOWING UP WITH MY COMPLAINT THAT THE MANUFACTURER WAS ACTING UPON SUPPLYING THE DEALER. SHIP PARTS TO FIX THE FLAW IN A TIMELY MANNER.*JB

08/15/2019
Components: SEAT BELTS
Incident Date: 08/02/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE INTO A VERY STEEP DITCH. DURING THE CRASH, THE 3RD ROW PASSENGER SIDE SEAT BELT MALFUNCTIONED AND FAILED TO SECURE THE 7 YEAR OLD PASSENGER WHILE SEATED IN A BOOSTER. THE PASSENGER WAS PROJECTED FORWARD MAKING CONTACT WITH THE REAR SECTION OF THE 2ND ROW SEAT. THE PASSENGER SUSTAINED A SEVERE INJURIES WHICH INCLUDED A CONCUSSION AND A HEAD AVULSION. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,000.

08/15/2019
Components: STEERING
Incident Date: 08/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B81EG******
Summary

WHEN I STARTED MY VEHICLE (IN PARK) I GOT A MESSAGE ON THE DASHBOARD THAT SAID "POWER STEERING ASSIST FAULT". I TRIED BACKING OUT OF THE PARKING SPACE AND TURNING AND THE POWER STEERING DID NOT WORK.

08/08/2019
Components: ENGINE
Incident Date: 07/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

I WAS GETTING HEADACHES WHILE DRIVING SO I PURCHASED A CARBON MONOXIDE DETECTOR FOR MY EXPLORER FOR $149.00. IT REGISTERED AROUND 18-20PPM WHEN DRIVING. JULY 2019 I HAD THE 'REPAIR' DONE AT MY LOCAL DEALER. AUGUST 2019, MORE HEADACHES AND MY VEHICLE STILL REGISTERS 18-20 PPM WHILE DRIVING. THE APPARENT FIX DID NOTHING TO CORRECT THE CARBON MONOXIDE FROM LEAKING INTO MY CABIN AREA. DRIVING WITH AIR CONDITIONER ON AND IN RECIRCULATING MODE.

08/06/2019
Components: AIR BAGS,SEATS
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SAM GALLOWAY FORD LINCOLN (800 BOY SCOUT DR, FORT MYERS, FL 33907, (888) 699-0916) WHERE IT WAS DIAGNOSED THAT THE SEAT AND HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE SHOULD BE COVERED UNDER TSB NUMBER: 16-0001. THE FAILURE MILEAGE WAS 72,000.

08/05/2019
Components: STRUCTURE
Incident Date: 08/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WINDSHIELD MOLDING ON BOTH SIDES HAS JUST BLOWN OFF WHILE I AM DRIVING ON THE FREEWAY AND THE DRIVER SIDE PASSENGER DOOR MOLDING HAS ALSO FLOWN OFF WHILE DRIVE IN THE CANYON. I HAVE HAD ALL THREES PANELS BLOW OFF WHILE I WAS DRIVE WITH IN 3 MONTHS AND I AM SO MAD ABOUT IT BECAUSE THEY ARE SO EXPENSIVE TO REPLACE. NOT ONLY ARE THEY EXPENSIVE IF IT RAINS IT IS GOING TO RAIN STRAIGHT INTO MY CAR THIS IS A HORRIBLE HAZARDOUS PROBLEM THAT NEEDS TO BE FIXED. I AM LUCKY THAT ONE OF THOSE PANELS DIDNT HIT SOMEONE ELSES CAR AND CAUSE DAMAGE OR WORSE BECAUSE THOSE ARE BIG THICK MOLDING THAT COULD REALLY CAUSE MAJOR DAMAGE TO SOMEONE ELSE AND THEIR VEHICLE. I HAVE HAD OTHER FORD VEHICLES AND I BOUGHT THIS ONE REALLY EXCITED AND HAS BEEN NOTHING BUT DISAPPOINTING. SO LONG STORY SHORT 3 DIFFERENT PANELS/MOLDING FLEW OFF MY CAR IN THE CANYON OR FREEWAY ON 3 DIFFERENT OCCASIONS AND IT IS SO DANGEROUS.

08/05/2019
Components: STEERING
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

THE ELECTRICAL STEERING CONTROL MODULE WENT OUT ON MY CAR (63K MILES) AND HAS BEEN REPLACED BY THE DEALER AT MY COST FOR $3300. WHEN DRIVING DOWN THE ROAD AT ANY SPEED, WORSE AT FREEWAY SPEEDS, THE CAR STARTED GRINDING WHILE SWITCHING LANES AND TURNING WITHOUT ANY FAULT LIGHTS ON. IT DID NOT FEEL LIKE A SAFETY ISSUE BUT WAS SCARY AS [XXX]. WHEN PARKED AND I WOULD TURN THE WHEEL IT WOULD MAKE A CLUNKING NOISE. I GOT IT HOME AND STOPPED DRIVING IT UNTIL I COULD GET IN TO AN APPOINTMENT AT THE DEALER A COUPLE DAYS LATER. THEY EXPLAINED THAT THEY HAD TO REPLACE THE ENTIRE STEERING RACK BECAUSE THE PIECES OF THE RACK ARE NOT SERVICEABLE - 3K AFTER THE WARRANTY RUNS OUT - HOW CONVENIENT FOR FORD! THEN I GO DIGGING ONLINE AND FIND THEY HAVE RECALLED THIS UNIT IN OTHER EXPLORERS AND ESCAPES BUT NOT THE 2014. BOGUS! I HAVE NEVER OWNED A CAR WHERE THE STEERING WENT OUT, BUT KNOW [XXX] WELL A NEW STEERING PUMP OR MECHANICALS IN A HYDRAULIC SYSTEM WOULD BE $200-$500 MAX. THIS YOUTUBE VIDEO INDICATES IT IS LIKELY AN ENGINEERING FLAW IN THE DESIGN AND FORD WON'T COVER OR FESS UP TO THEIR OWN ENGINEERING FLAW THAT CREATES HIGH HEAT IN THE STEERING MECHANICS AND THEY HAVE FAILED TO MITIGATE FOR EFFECTIVELY - HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO. SO ANGRY. AND I FULLY EXPECT THIS PROBLEM TO RECUR AT MY EXPENSE AGAIN, WHO KNOWS WHEN BECAUSE OF THIS ENGINEERING FLAW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR

08/02/2019
Components: STEERING
Incident Date: 07/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

MY HUSBAND AND I WERE DRIVING HOME FROM MYRTLE BEACH AND THE STEERING WHEEL STARTED TO BECOME STIFF. WE PULLED OVER INTO A HOTEL PARKING LOT TO SEE WHAT THE ISSUE WAS BUT COULDN'T FIND ANYTHING UNUSUAL. I PROCEEDED TO START THE CAR AND THE DASH READ 'STEERING LOSS'...'SERVICE ADVANCE TRAC'. I HAD TO GET TOWED TO FORD, WHICH THANK GOD WAS ONLY 2MILES AWAY.. WE WERE TOLD THAT THE POWER STEERING HAD DIED SUDDENLY AND THAT IT JUST HAPPENS SOMETIMES. THE TOTAL WAS $1771. I'M SOOO DISAPPOINTED WITH GORD. I'VE ONLY HAD THE TRUCK FOR A LITTLE OVER A YEAR AND I'VE ONLY PUT 23,000 ON IT SINCE I BOUGHT IT PREOWNED WITH 43,000...

08/01/2019
Components: ENGINE
Incident Date: 07/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE VEHICLE BACKFIRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT AND CAM SHAFT SENSORS NEEDED TO BE REPLACED. THE CONTACT CALLED SUNRISE FORD OF FONTANA (LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, (888) 629-1239) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

07/31/2019
Components: EXTERIOR LIGHTING
Incident Date: 04/23/2015
Crash: No
Fire: No
Summary

I HAVE A 2014 FORD EXPLORER. THE HEADLIGHTS ARE SO POOR IN OPERATION THAT IT IS UNSAFE TO DRIVE THE CAR AT NIGHT. UPON GOING ON THE INTERNET, I FOUND NUMEROUS COMPLAINTS FOR THE SAME EXACT PROBLEM OF CONSUMERS NOT BEING TO SEE SAFELY WHEN THE LAMPS ARE ON IN THE EVENING. THE FORD DEALERS SAY THAT THE CAR MEETS FORD SPECS AND THE FORD CO CUSTOMER SERVICE DEPT CONFIRMS THAT THEY HAD NUMEROUS COMPLAINTS AND THAT FORD HAS NO FIX. THIS IS INDEED A SAFETY ISSUE AND A FIX AND RECALL IS ESSENTIAL. *JS

07/29/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B90EG******
Summary

THE AIR CONDITION CAME ON BY ITSELF AND WONT GO OFF IT'S ON FULL BLASS. I TURNED THE TRUCK OFF WAITED AND STARTED IT UP AGAIN. STILL WONT GO OFF.

07/22/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 07/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

THE APIN (NAVIGATION/DISPLAY) SYSTEM ON THIS VEHICLE CONSTANTLY BLANKS OUT SO YOU LOOSE ALL SAFTEY INFORMATION. GPS CONSTANTLY GOES OFF COURSE MEANING YOUR DRIVING DOWN A ROAD AND IT HAS YOU FLOATING OFF TO THE SIDE OF THE ROAD HALF A MILE AWAY AND 1/3 MILE BEHIND OR AHEAD OF YOUR LOCATION. THIS CAUSES NUMEROUS RE-ROUTES INCLUDING THOSE THAT MIGHT NOT BE SAFE TO CONDUCT. THE HEADS UP DISPLAY SYSTEM CONSTANTLY BLANKS OUT AND RESETS LOOSING ALL SAFTEY INFORMATION, SOMETIMES IT STAYS BLANK A LONG TIME. FORD HAD EXTENDED THE WARRANTY FOR APIN SYSTEM THEY KNOW IS FAULTY TO 5 YEARS I TOOK MY VEHICLE INTO SERVICE BOTH UNDER WARRANTY I PAID DEDUCTIBLE FOR AS WELL AS IN 2018 TO HAVE IT REPAIRED; THEY APPLIED THE SAME UPDATES OVER AND OVER AND REFUSED TO REPLACE THE FAULTY APIN SYSTEM. FORD NOW REFUSES TO ASSIST AND I FEEL THIS IS MAJOR SAFTEY CONCERN, NOT ONLY DOES THE PRODUCT JUST NOT FUNCTION PROPERLY BUT I FEEL ARE MAJOR SAFTEY CONCERNS WHEN THE DISPLAYS ALL BLANK OUT AND RESET OR DO NOT COME BACK ON... THIS OCCURS WHILE DRIVING. FORD REFUSES TO FIX THE PROBLEM AND ALLOWED THE EXTENDED WARRANTY THEY OFFERED TO LAPSE SO THAT THEY COULD WASH THEIR HANDS OF IT. I FEEL THIS FAULTING SYSTEM COULD RESULT INTO A CRASH OF SOME KIND BY DISTRACTING THE DRIVER WHEN BLANKING OUT; REROUTING IMPROPERLY ONTO ROADS THAT DO NOT EXIST. AND SO ON.. THIS IS CONSTANTLY HAPPENING AND SOMETIMES IT WONT HAPPEN BUT A FEW MONTHS A PART AND OTHER TIMES IT WILL HAPPEN SEVERAL TIMES A DAY WITH IN EACH OTHER.

07/17/2019
Components: STEERING
Incident Date: 07/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO O. C. WELCH FORD LINCOLN (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100). THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER STATED THE SAME THING AS THE DEALER AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE DEALER ORDERED THE PART TO REPAIR THE POWER STEERING. THE FAILURE MILEAGE WAS 93,000.

07/16/2019
Components: ELECTRICAL SYSTEM
Incident Date: 07/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B86EG******
Summary

WHEN MY CAR IDLES FOR 3-5 MINUTES, DASH BOARD STARTS DINGING AND ALL SENSORS LIGHT UP. COLD AIR TURNS INTO HOT HAIR, GAGES STOP WORKING, IF I TURN OFF THE CAR THE CAR WON'T START BACK UP UNTIL 15-20 MINUTES LATER. THIS HAPPENS MORE IN THE SUMMER TIME THEN WINTER. SO FAR THIS MONTH- JULY IT'S HAPPENED 5 TIMES.

07/16/2019
Components: STRUCTURE,VISIBILITY/WIPER
Incident Date: 04/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

I WAS DRIVING ON THE HIGHWAY AND HEARD A SCRAPING SOUND SIMILAR TO THE SOUND OF ICE SCRAPING ACROSS THE WINDSHIELD BEFORE IT FLIES OFF. THE NEXT MORNING I NOTICED THAT THE TRIM AROUND THE WINDSHIELD WAS GONE. I THOUGHT IT WAS JUST MY CAR BUT I AM NOW SEEING MORE EXPLORERS WITH THE SAME PROBLEM. I CALLED A FORD DEALER AND WAS TOLD THAT THERE IS NO RECALL AND THAT I WOULD HAVE TO PAY FOR THE REPAIR.

07/15/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 60 MPH, THE CONTACT NOTICED TOXIC FUMES COMING THROUGH THE VENTS INTO THE CABIN OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SCARSDALE FORD (LOCATED AT 887 CENTRAL PARK AVE, SCARSDALE, NY 10583, (914) 472-9500) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 67,000.

07/15/2019
Components: STEERING
Incident Date: 07/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

TAKATA RECALL MY WIFE AN I TOOK YOUR FAMILY OUT FOR THE WEEKEND AN THE CALL WAS WORKING FINE BUT SUNDAY MORNING WE WERE GOING TO HEAD TO CHURCH THE CAR STARTED BUT THE STEERING WHEEL WAS STIFF AN IT WAS EVEN HARD FOR ME TO TRY AN TURN IT .. AN WE ONLY HAVE HAD THE CAR FOR THREE MONTHS NOW AN THE DEALERSHIP SAID THE CAR WAS IN GOOD CONDITION THAT THE CAR WAS FINE BC THEY LOOKED OVER IT .SO IF I WAS DRIVING DOWN THE ROAD WOULD IT STOP WORKING AN WE HAVE NEW BORNS

07/12/2019
Components: STEERING
Incident Date: 07/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

LOSS OF POWER ASSISTED STEERING WHILE DRIVING. HAS OCCURRED ON NUMEROUS OCCASIONS. VERY DIFFICULT TO CONTROL VEHICLE SAFELY TO PULL OVER TO SIDE OF ROAD AND STOP AND RESTART ENGINE TO GET POWER STEERING TO WORK AGAIN. HAVE WARNINGS POP UP ON DASH 'STEERING ASSIST FAULT SERVICE REQUIRED'. FILED REPORT WITH FORD CAS-21990659.

07/11/2019
Components: SUSPENSION
Incident Date: 07/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

I TAKE VEHICLE TO THE DEALER FOR FAULTY DRIVER SIDE DOOR SENSOR AND I STRONGLY BELIEVE IT'S DEFECTIVE ON MANUFACTURING. THEN THE DEALER NOTIFY ABOUT REAR SUSPENSION TOE LINK REPLACEMENT AFFECTING THE STEERING CONTROL. THIS RECALL ALSO AFFECT THE REAR HUBS THE DEALER CHARGE TO ME $990.00+TAX TO FIX ISSUE. THE DEALER RECOMMENDS TO CHANGE BECAUSE OF THE SAFETY ISSUES. EACH HUBS HOLD THE WHEELS.

07/09/2019
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 03/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

UNAVAILABLE CMARA , PROBLEMS WHIT BACK DOOR , ENGINE LIGHT TURNING ON

07/03/2019
Components: STEERING
Incident Date: 06/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

I WAS DRIVING DOWN THE HIGHWAY WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO BRING BACK TO THE CENTER WHEN TURNING. MY VEHICLE CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT AND THEN THE AIRBAG LIGHT CAME ON. I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT SO I MADE AN APPOINTMENT TO HAVE THE VEHICLE SCANNED AND THEY SAID IT WAS THE ELECTRIC POWER STEERING. APPARENTLY THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT BY SEARCHING ONLINE MANY PEOPLE HAVE EXPERIENCED. THE ISSUE WAS COVERED UNDER A RECALL FOR 2011-2013 MODELS AND 2015-2017 MODEL VEHICLES, BUT NOT FOR THE 2014 MODEL.THE COST TO REPAIR IS ABOUT $2000

07/03/2019
Components: STEERING,SUSPENSION
Incident Date: 07/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

I RECENTLY WAS DRIVING DOWN THE HIGHWAY AT 70MPH WHEN MY CAR'S STEERING BECAME OUT OF CONTROL. IT WAS LIKE I WAS FISHTAILING ON ICE AND THE STEERING WAS LOOSE. THANKFULLY I WAS ABLE TO BRAKE AND GET INTO A GRASSY AREA OFF THE SIDE OF THE HIGHWAY. I WAS ABLE TO GET OFF THE EXIT AND DRIVE AT A SLOWER SPEED. THANKFULLY I DID NOT CRASH BUT WAS EXTREMELY CLOSE TO CRASHING.

07/01/2019
Components: STEERING,SUSPENSION
Incident Date: 06/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

ON SATURDAY, 6/29/19, I TOOK MY CAR TO BOB TOMES FORD IN MCKINNEY, TX, TO HAVE RECALL 19S17 WORK DONE AS I FEEL I HAVE LIMITED CONTROL OF MY CAR DUE TO THIS SUSPENSION TOE LINK/STEERING ISSUE. I WAS TOLD FORD SENT THE WRONG PARTS AND THAT I WOULD HAVE TO WAIT A COUPLE WEEKS FOR THE CORRECT PARTS TO COME IN. I DON'T KNOW IF THIS IS TRUE. ALL I KNOW IS, I HAVE COMPLAINED TO FORD MULTIPLE TIMES AND WAS VERY GLAD TO HEAR ABOUT THIS RECALL. NOW I HAVE TO WAIT EVEN LONGER? THIS IS THE SAME RECALL FROM 2016. WHY CAN'T FORD GET IT RIGHT? SHOULD I TRADE MY FORD IN? I JUST BOUGHT IT IN MARCH 2019. I TOLD THE GUY AT FORD, IF I CRASH MY CAR BEFORE THEY CAN FIX IT, I WILL BE TAKING FORD TO COURT. HELP

07/01/2019
Components: STEERING
Incident Date: 06/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH AROUND A CURVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FIRST CHOICE FORD (LOCATED AT 1264 DEWAR DR, ROCK SPRING WY 82901, (307) 382-2519) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 46,291.

06/28/2019
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR8EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE EPS, TRACTION CONTROL, AND VARIOUS OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO STRONGLY MANEUVER THE VEHICLE IN BOTH DIRECTIONS TO PREVENT A CRASH. THE VEHICLE WAS BARELY COASTED OFF THE HIGHWAY. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VARIOUS WARNING INDICATORS STILL FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS DIAGNOSED AND REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE. APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WAS CONTACTED AND INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MONDAY OR TUESDAY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *BF CONSUMER STATED THE RACK AND PINION STEERING ASSIST WAS REPLACED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

06/26/2019
Components: STEERING
Incident Date: 06/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

STEERING GRABS AND PULLS MY CAR WHILE DRIVING. HARD TO TURN STEERING WHEEL. NO LIGHTS OR MESSAGES APPEAR. CONTACTED DEALERSHIP DUE TO THEM FIXING THE REAR SUSPENSION TOE LINKS. THEY ADVISED IT HAS NO EFFECT ON THE STEERING OF MY SUV. I WAS DRIVING 45-50 MILES MPH ON HWY 72 FREDERICKTOWN MO TRIEING TO SLOW DOWN TO TURN LEFT.

06/24/2019
Components: STEERING
Incident Date: 06/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

VEHICLE STEERING ASSIST MALFUNCTION LIGHT CAME ON AND I LOST ALL STEERING CAPABILITIES. I AM A 220 POUND MAN THAT HAD TO STRUGGLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE STEERING WHEEL LITERALLY LOCKED IN THE POSITION IT WAS IN. MY WIFE COMPLAINED ABOUT THIS PROBLEM EARLIER IN THE DAY. THANK GOD SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD. STEERING ASSIST MALFUNCTION LIGHT APPEARED AND JUST AS QUICK AS THIS LIGHT CAME ON, WE LOST ALL STEERING. EXTREMELY DANGEROUS CONDITION!!! I HAVE PARKED THE SUV IN THE GARAGE AND HAVE NOT USED IT SINCE. FORD ACKNOWLEDGES THIS PROBLEM IN THE 2011-2013 AND 2015-2017 VEHICLES. IT'S OBVIOUSLY AN ISSUE FROM 2011-2017. WHY WAS 2014 EXCLUDED FROM THIS RECALL?

06/18/2019
Components: STRUCTURE
Incident Date: 06/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

DRIVERS SIDE (WINDSHIELD OUTER MOULDING TRIM PILLAR) FLEW OFF WHILE DRIVING ON THE FREEWAY NEARLY HITTING CARS BEHIND ME CONTINUING TO RUBBER FLAP POUNDINGON WINDOW AND MIRROR UNTIL RUBBER FLAP ALSO FLEW OFF.

06/16/2019
Components: SEAT BELTS
Incident Date: 04/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D98EG******
Summary

DRIVER SIDE SEAT BELT BUCKLE WOULD NOT ENGAGE / LOCK. THIS BECAME A PROBLEM EVERY ONCE IN A WHILE AND THEN STEADILY GOT WORSE TO THE POINT THE BUCKLE WOULD NOT ENGAGE / LOCK ALL TOGETHER. FORD REPLACED UNDER EXTENDED WARRANTY (BILLED EXTENDED WARRANTY COVERAGE COMPANY FOR PART AND LABOR) - I BELIEVE THIS PART SHOULD HAVE BEEN COVERED BY FORD DIRECTLY SINCE IT HAS TO DO WITH DRIVER SAFETY. ASKED ABOUT THIS PART BEING AN ISSUE ON OTHER FORDS AND WAS TOLD IT WASN'T A KNOWN ISSUE. I'VE OWNED DOZENS OF CARS AND HAVE NEVER EXPERIENCED THIS PROBLEM.

06/14/2019
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SPORADICALLY TIGHTEN AND THE "STEERING ASSIST FAULT" AND "CHECK CHARGING SYSTEM" INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC REFERRED THE CONTACT TO BRANDON FORD (9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR WAS NEEDED. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION. THE MECHANIC REPLACED THE ALTERNATOR. THE FAILURE RECURRED AND THE CONTACT CALLED THE DEALER WHO INFORMED HER THAT THE ALTERNATOR SHOULD HAVE BEEN REPLACED WITH ONE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE CONTACT WAS CONCERNED THAT THE DEALER WAS RECOMMENDING A HIGHER REPAIR BILL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

06/14/2019
Components: STEERING
Incident Date: 04/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

ON APRIL 10, 2019 WE WERE PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD. WE TOOK IT TO A REPUTABLE MECHANIC COMPANY LOCAL TO DO A DIAGNOSTIC THE SOUND. THIS COMPANY IS ASE-CERTIFIED. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED. $1998.21 LATER WE RECEIVED THE CAR BACK THE NEXT DAY FIXED. I HAD CALLED FORD AND EXPLAINED TO THEM THAT THIS WAS A SAFTEY ISSUE AND WE HAD READ ON LINE THAT THE PREVIOUS YEARS HAVE BEEN RECALLED. THEY TOLD ME THAT MY YEAR DOESNT HAVE A RECALL AND STATED I COULD WRITE A LETTER AND THAT WAS ALL I COULD DO. I ALSO ASKED IF ANYONE WOULD FOLLOW UP WITH ME AND FORD COULDNT ANSWER MY QUESTIONS. WE JUST RECEIVED ANOTHER RECALL NOTICE FOR THE TOE LINK. SO THAT CAR IS GOING BACK TO THE DEALER FOR THAT WORK. THIS IS RECALL NUMBER 4 THAT I HAVE HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR.

06/13/2019
Components: AIR BAGS,SEAT BELTS
Incident Date: 04/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

TAKATAT RECALL?? I GOT IN MY CAR 1 MORNING TO GO TO WORK AND I COULDN'T GET THE MALE PART OF DRIVERS SEATBELT INTO THE FEMALE PART OF SEATBELT. MY DIVERS AIRBAG SEATBELT LIGHT HAS BEEN ON FOR 2 MONTHS. I CANNOT BUCKLE DRIVERS SEATBELT INTO THE FEMALE PART OF THE SEATBELT SO WHEN I AM BY MYSELF I BUCKLE DRIVER SEATBELT INTO PASSENGER SEATBELT. I CALLED MARSHALL FORD IN O'FALLON MISSOURI THEY TOLD MY I NEEDED TO PAY $150.00 FOR THEM TO PUT MY CAR ON THE MACHINE FOR THEM TO FIGURE OUT WHAT SENSOR IS BAD. I CANNOT AFFORD TO PAY $150.00 MUCH LESS PAY FOR THE REPAIRS. PLEASE TELL ME IF THERE IS ANOTHER FIX. MY CAR HAS NEVER BEEN IN AN ACCIDENT. HELP!

06/13/2019
Components: STEERING
Incident Date: 06/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

POWER STEERING FAILURE WHILE IN MOTION ON INTERSTATE

06/12/2019
Components: AIR BAGS,VEHICLE SPEED CONTROL
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

I KEEP GETTING WARNING LIGHT THAT, DRIVER SIDE AIRBAG FAULT ENGINE CODE P0073 AND VEHICLE OVER-SPEED CONDITION ENGINE CODE PO297. IT COME ON WHEN DRIVING.

06/12/2019
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

WHEN SUDDENLY ACCELERATING TO SPEED OVER 65 MPH , EXHAUST GAS/FUMES ENTER THE MAIN CABIN, AND LINGER FOR SOMETIME, UNTIL I OPEN ALL WINDOWS TO DISSIPATE THE FUMES. THIS ISSUE ALWAYS OCCUR DURING SUDDEN ACCELERATION. I HAVE TAKEN VEHICLE TO DEALER SEVERAL TIMES AND THEY INSTALLED EXTERNAL SEALS BUT ISSUE CONTINUES, EVEN AFTER THE FIXES.

06/12/2019
Components: SUSPENSION
Incident Date: 06/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

RECALL

06/05/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

TOUCH SCREEN (BACK UP CAMERA, MUSIC, CLIMATE CONTROL, ETC) SOMETIMES DOES NOT TURN ON WHEN TURNING ON THE VEHICLE. IT CONTINUES TO REMAIN OFF, SHOWING ONLY THE WORD 'FORD'. EVENTUALLY (AFTER SEVERAL MINUTES OF DRIVING) THE SCREEN TURNS BLACK AND THEN IT TURNS ON.

05/31/2019
Components: STEERING
Incident Date: 05/31/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

STARTED WITH HEARING GROANING/GRINDING NOISE WHEN TURNING. I EXPERIENCED A LOSS OF POWER STEERING AFTER A FEW DAYS LATER WHILE DRIVING ON CITY STREETS AROUND 35 MPH. RECEIVED THE WARNING LIGHTS "LOSS OF STEERING" AND "SERVICE ADVANCETRAC". THERE ARE SO MANY RACK AND PINON FAILURES IN LATE MODEL EXPLORERS. THEY SHOULD BE RECALLED!!

05/31/2019
Components: ELECTRICAL SYSTEM
Incident Date: 05/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

DRIVER VISOR MIRROR AND BUTTONS FOR GARAGE DOOR OPENER FAILED TO FUNCTION IN 2018. DEALER REPLACED THE VISOR. FIRST WEEK OF MAY OF 2019 VISOR MIRROR AND GARAGE DOOR BUTTONS ARE ON THE REPLACEMENT VISOR ARE NOT FUNCTIONING. ALSO THE LIGHTS ON THE SIDE MIRRORS THAT INFORM YOU THAT ANOTHER VEHICLE IS APPROACHING WORK ONLY OCCASIONALLY. THE VEHICLE IS PARKED IN THE GARAGE. THE OTHER VISOR MIRROR IS FUNCTION CORRECTLY.

05/28/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 05/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO BILL ALEXANDER FORD LINCOLN MERCURY (801 E 32ND ST, YUMA, AZ 85365) WHERE IT WAS DIAGNOSED THAT THE CONNECTOR UNDER THE FRONT DRIVER AND PASSENGER SEATS WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

05/26/2019
Components: STEERING
Incident Date: 05/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

WHILE DRIVING DOWN A MAJOR HIGHWAY WITH MY FAMILY AND WITH NO WARNING THE POWER STEERING WENT OUT ALONG WITH A NOTIFICATION SAYING, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". HAD MY GIRLFRIEND BEEN DRIVING WE PROBABLY ALL WOULD HAVE BEEN KILLED BY A SEMI COMING THROUGH THE CURVE AS I WAS STRUGGLING TO STEER THE VEHICLE AND KEEP IT IN OUR LANE AS THERE WAS NO PLACE TO PULL TO THE SIDE OF THE ROAD. I FINALLY MANAGED TO STOP THE VEHICLE AND PULL TO THE SIDE OF THE ROAD AFTER STRUGGLING THROUGH THE CURVE. I CALLED A FRIEND TO PICK UP MY FAMILY AND MANAGE TO GET THE VEHICLE BACK HOME DRIVING VERY SLOW STRUGGLING WITH THE STEERING WITH HAZARD LIGHTS ON. AFTER A LITTLE RESEARCH I FOUND THERE WERE RECALLS FOR THE SAME ISSUE ON 2011-2013 AND 2015-2017 FORD EXPLORER 'S BUT NOT THE 2014! EVEN THOUGH 1000'S HAVE REPORTED THE SAME ISSUE WITH THE 2014. THIS IS RIDICULOUS ITS ALMOST AS IF PEOPLE HAVE TO GET KILLED BEFORE THEY DO SOMETHING ABOUT ABOUT THIS.

05/21/2019
Components: STEERING,ENGINE
Incident Date: 05/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

TIMING CHAIN AND CAM PHASERS CAUSING VEHICLE TO EXCEL ERASE AND STOP WITH NO CONTROL. POWER STEERING GOING IN AND OUT WHILE DRIVING.

05/20/2019
Components: STEERING
Incident Date: 05/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D91EG******
Summary

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THE "FAILURE ON FULL ELECTRIC STEERING CONTROL" AND "SAFELY PARK THE VEHICLE" MESSAGES WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRIC POWER STEERING LOSS AND WANTED TO KNOW IF THAT COULD HAVE BEEN ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE VEHICLE WAS TOWED TO PRIORITY FORD (LOCATED AT 7520 N MILITARY HWY, NORFOLK, VA 23518, (757) 419-2500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

05/20/2019
Components: STEERING
Incident Date: 05/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65MPH WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO TURN TOWARD THE LEFT. MY VEHICLE THEN CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT TO THE POINT I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT. I STOPPED DRIVING MY CAR AND MADE AN APPOINTMENT WITH FORD DEALERSHIP. THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT MY SISTER HAD WITH HER 2012 EXPLORER WITH THE STEERING ASSEMBLY OR COLUMN. HER SAME EXACT ISSUE THOUGH WAS COVERED UNDER A RECALL AND MINE IS NOT.

05/15/2019
Components: STEERING
Incident Date: 05/01/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE "POWER STEERING OUT PULL OVER" WARNING MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN FORD (950 N MAIN ST, SUMTER, SC 29150, (888) 471-4257) WHERE AN ALIGNMENT WAS PERFORMED AND THE COMPUTER WAS RESET. AFTER THE REPAIRS, THE FAILURE RECURRED AND THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO J.C. LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5690) WHERE THE ALTERNATOR AND BATTERY WERE REPLACED, BUT THE FAILURE STILL OCCURRED. THE VEHICLE WAS TAKEN TO MULTIPLE UNKNOWN DEALERS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 113,738.

05/14/2019
Components: STEERING
Incident Date: 05/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

I WAS DRIVING WHEN ALL OF A SUDDEN THE STEERING WHEEL BECAME HARD TO MANEUVER.. IT GETS REALLY STIFF AND HARD TO CONTROL. ONCE IT STICKS TO A SPECIFIC PATH IT WANTS TO GO IN THAT DIRECTATION AND I LOSE CONTROL OF MANAGING THE DIRECTION OF THE FORD EXPLORER 2014 XLT.

05/13/2019
Components: STEERING
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

I HAD STOPPED TO GET GAS AND ONCE I RETURNED TO THE CAR AND PUT IT IN GEAR IT MADE A HORRIBLE SOUND AND THE STEERING WENT OUT AND I COULD HARDLY MOVE THE WHEEL. TURNED THE CAR BACK OFF AND WAITED A FEW MINUTES, TURNED IT BACK ON AND STILL NO POWER STEERING. LUCKILY FOR ME MY HUSBAND WAS STILL IN TOWN AND HE HAD TO COME AND DRIVE THE CAR TO THE DEALER SINCE I COULD NOT TURN IT AT ALL TO EVEN MOVE IT AWAY FROM THE GAS PUMP. THE REPAIR BILL WAS $1,800 FOR SOMETHING THAT SHOULD NOT BE GOING OUT ON A LESS THAT 5 YEAR OLD VEHICLE THAT COST CLOSE TO $30,000! I JUST FEEL BLESSED THAT MY DAUGHTER AND I WERE NOT ACTUALLY DRIVING DOWN THE ROAD WHEN IT WENT OUT LIKE OTHERS HAVE COMPLAINED ABOUT.

05/09/2019
Components: STEERING
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

BOUGHT THIS CAR FROM A DEALERSHIP WAS TOLD CAR WAS IN GREAT SHAPE. LESS THAN A WEEK LATER STEERING STARTED LOCKING UP AND WAS HARD TO TURN, THE FOLLOWING DAY ALMOST WRECKED WHEN VEHICLE STAYED TURNING LEFT WHEN MERGING ON THE HIGHWAY. WE TURNED AROUND AND DROVE HOME AND ON EVERY TURN THE STEERING WAS VERY HARD HAD 2 NEAR MISSES .I'M JUST GLAD MY TEENAGE DRIVER WASN'T BEHIND THE WHEEL. WE HAVEN'T DRIVEN OUR CAR SINCE AND AM VERY DISAPPOINTED THAT WE ARE TO NERVOUS TO LET IT BE DRIVEN .

05/06/2019
Components: EXTERIOR LIGHTING
Incident Date: 04/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

THERE'S MOISTURE BUILDUP IN THE REAR TAILLIGHT ASEMBLY THAT BURNED OUT THE LED LIGHTS. THE WHOLE TAILLIGHT ASEMBLY NEEDS TO BE REPLACED. THE COST AT THE LOCAL FORD DEALERSHIP IS $525.00. I HAVE SINCE BEEN PICKED UP BY LAW ENFORCEMENT THAT'S DRIVING A FORD EXPLORER. I TOLD HIM I WAS AWARE OF THE TAILLIGHT. I PROCEEDED TO TELL HIM THAT IT WAS GOING TO COST $525.00 TO FIX IT. I FEEL THAT THIS PROBLEM SHOULD BE A RECALL. NOTHING ON THE ASEMBLY IS BROKEN

05/01/2019
Components: STEERING
Incident Date: 04/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WHILE DRIVING THE VEHICLE STEERING BECOMES EXTREMELY HARD DUE TO POWER STEERING SENSORS BEING FAULTY. ALSO STEERING SHAFT FROZE MAKING IT HARD TO TURN.

04/30/2019
Components: STEERING
Incident Date: 08/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

THE WHOLE STEERING COLUMN AND POWER STEERING LOCKED DOWN DRIVING ABOUT 55 MPH WITHOUT WARNING. I HAD TO MUSCLE IT OFF THE ROAD AND OUT OF HARMS WAY. I HAD IT FIXED BY FORD AND NOW IT IS MESSING UP A SECOND TIME.

04/24/2019
Components: STEERING
Incident Date: 04/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

POWER STEERING FAILED. MY 2014 FORD EXPLORER HAS 85,245 MILES. TODAY I STOPPED FOR GAS. WHEN I RE-STARTED I GOT AN ERROR MESSAGE "POWER STEERING ASSIST FAILED". STEERING WAS EXTREMELY HARD. I AM GLAD THIS DID NOT HAPPEN YESTERDAY WHEN I WAS 250 MILES FROM HOME PULLING MY SMALL CAMPER!! THIS IS RECALLED ON THE 2013 & 2015 MODELS, WHY NOT THE 2014??

04/23/2019
Components: STEERING
Incident Date: 04/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

I WAS ON THE HIGHWAY ON APR 21ST AND THE STEERING WHEEL FELT A LITTLE SENSESTIVE/ARTFICAL BUT IT WAS WINDY OUT SO I THOUGHT IT WAS MAYBE DUE TO THE CONDITIONS OUTSIDE. SO WE TRAVELED ABOUT 30 MINUTES THEN THE WARNING LIGHT CAME ON STATING "STEERING LOSS STOP SAFELY" CAME ON WHICH WAS A SHOCKING SO WE PULLED OVER TO CHECK FOR ISSUES. AT THIS TIME THE STEERING WAS STILL OK JUST JUST TOUCHY, SO I RESTARTED THE CAR THINKING IT WOULD RESET THE COMPONENTS THAT WAS MAYBE THROWING THE MESSAGES, THE RED WARNING WENT AWAY BUT WAS RETURENED BY THE SAME MESSAGE AS WE PULLED IN TO THE DRIVEWAY OF MY HOME BUT AT THE SUGGESTION OF THE DEALERSHIP THEY ASKED THAT I REMOVE THE BATTERY FOR 1 HOUR TO SEE IF THE COMPONENTS WOULD RESET DUE TO THAT BUT DID NOT HELP THINGS AT ALL SO I HAD TO BRING IT IN ON 4-20 WHICH THEY INFORMED ME OF THE $2K BILL TO FIX WHICH IF YOU DO RESEARCH IS A HIGHLY COMMON ISSUE WITH-IN THE F-150, EXPLORER AND FLEX LINE UPS. SO MY QUESTION, WHY IS FORD NOT OFFERING TO FIX AN ISSUE WHICH CLEARLY MAKE THE CAR TOTALLY UN-SAFE AND UN-DRIVEIBLE?

04/23/2019
Components: STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 04/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 1MF5K7F86EG******
Summary

DRIVING ON FREEWAY 70 MPH ALERT LEFT SIDE OF DASH BRIGHT RED STEERING SYSTEM FAILURE STOP CAR SAFELY . LOSS OF POWER TO STEER THE VEHICLE . NO CONTROL , TRACTION . ANOTHER ALERT IN YELLOW SYSTEM FAILURE SERVICE ASAP . ALERT RED AGAIN STEERING SYSTEM FAILURE STOP CARE SAFELY . UNABLE TO STEER THE VEHICLE. TURNED CAR OFF TRIED TO RESET UNABLE NO STEERING MECHANISM . HAD TO HAVE CAR TOWED UNABLE TO DRIVE. STEERING WHEEL SEEMED LOCKED AND NOT ABLE TO TURN RIGHT OR LEFT. CODE FROM DEALERS SAID 3500 BUCKS TO FIX STEERING MECHANISM FAILURE. NO WAY TO OVERRIDE OR RE PROGRAM . CAR FAILED WHILE DRIVING . SCARY

04/18/2019
Components: STEERING
Incident Date: 04/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT STATED THAT THE FAILURE WORSENED AND THE STEERING WHEEL WAS VERY CLOSE TO NOT BEING ABLE TO TURN AT ALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 64,415.

04/18/2019
Components: SUSPENSION,WHEELS,SERVICE BRAKES
Incident Date: 01/01/2016
Crash: No
Fire: No
Summary

NOISES COMING FROM FRONT AND REAR SUSPENSION

04/18/2019
Components: STEERING
Incident Date: 04/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

I STARTED TO LISTEN A NOISE WHEN I TURNED RIGHT WITHOUT ANY ADVICE ON BOARD. CAUSE THE NOISE (IT WAS INCREASING) I DECIDED TO GO TO FORD SERVICE CENTER (FORCENTER) AND THEY TOLD ME THAT I HAVE TO CHANGE ALL STEERING SYSTEM WITH A COST OF USD 3000. THIS KIND OF FAILURE IS NOT ACCEPTABLE FOR A CAR OF THESE SKILLS, MY CAR HAS ONLY 55.000 KMS AND ONLY IT WAS USED ON THE CITY AND WHEN THE MAIN ARGUMENT OF SALE IS THE SAFETY. READING OTHER USERS, IT IS NOT ACCEPTABLE THAT A FAILURE LIKE THAT IT MUST CONSIDERED ONLY AN USER PROBLEM.

04/17/2019
Components: ENGINE
Incident Date: 09/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

IDLER PULLY WENT BAD THREW BELT..ONLY HAD 32,000 MILES ON IT...IN MOTION ON A CITY STREET.HAPPEND ON A SUNDAY WILE ON VACATION IN FLORIDA..TOOK TO FIRESTONE DEALER TO FIX..COST ME $372.00 TO FIX...

04/17/2019
Components: STEERING
Incident Date: 03/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

WHEN DRIVING, THE WHEEL WOULD BE HARD TO TURN SOMETIMES. IT STARTED OCCASIONALLY BUT NOW THE POWER STEERING DOES NOT WORK AT ALL. IT IS VERY DIFFICULT TO TURN. I HAVE RESEARCHED THE PROBLEM AND TOOK IT TO MY MECHANIC AND IT IS THE ELECTRONIC POWER STEERING MODULE. THIS PART HAS BEEN RECALLED ON ALL NEWER MODELS OF THE FORD EXPLORER EXCEPT 2014. THIS HAS CAUSED SEVERAL ACCIDENTS WITH OTHER OWNERS OF THE 2014 FORD EXPLORER AS AT SOME POINT, THE STEERING STOPS WORKING COMPLETELY. FORD HAS HEARD COMPLAINTS FROM SEVERAL OWNERS WITH NO RESPONSE. THIS IS A $2500.00 FIX THAT I CAN'T AFFORD. I HAVE A WARRANTY ON MY VEHICLE, HOWEVER THIS PART IS NOT COVERED, OF COURSE. A $20,000 VEHICLE SHOULD NOT HAVE PROBLEMS LIKE THIS. ESPECIALLY WHEN IT PUTS ME AND MY CHILDREN IN DANGER.

04/15/2019
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

DURING ACCELERATION EXTREMELY STRONG SMELL OF EXHAUST FUMES CAN BE DETECTED BY PASSENGERS SEATED IN BACK AND MIDDLE ROW OF VEHICLE. DURING ALL OTHER TIMES LESSER AMOUNTS OF EXHAUST FUMES ARE PRESENT WITHIN THE VEHICLE. THESE FUMES ARE STRONG ENOUGH TO MAKE OCCUPANTS OF THE VEHICLE NAUSEOUS DURING LONG TRIPS. EVEN THOUGH FORD HAS SENT MULTIPLE NOTIFICATIONS CONCERNING THIS AND INDICATING THEY WILL TAKE SMALL ACTIONS AGAINST THIS WHEN WE ARRIVE AT THE FORD DEALERSHIP FOR REPAIRS THEY DENY ANY KNOWLEDGE AND REFUSE TO REPAIR THE PROBLEM.

04/11/2019
Components: ENGINE AND ENGINE COOLING
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 71,000.

03/28/2019
Components: STEERING
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

WHILE DRIVING ON THE HIGHWAY, THE VEHICLE'S POWER STEERING SYSTEM FAILED WITHOUT WARNING. THE STEERING TOOK MUCH MORE MUSCLE TO MANEUVER, AND WAS A LOT LESS RESPONSIVE. THERE WAS NO INDICATION ON THE DASH THAT ANYTHING OCCURRED. IN THE DAYS FOLLOWING THE POWER STEERING SYSTEM INTERMITTENTLY KICKED IN AND BACK OUT, MAKING IT HARD TO STEER CONSISTENTLY AND REQUIRING MUCH MORE ATTENTION. THE VEHICLE HAS STILL NEVER PROVIDED ANY INDICATION THAT THE POWER STEERING SYSTEM HAS BEEN COMPROMISED. IN READING ABOUT THIS FAILURE IT SHOULD BE NOTED THAT THE PREVIOUS VERSIONS OF THIS VEHICLE WERE RECALLED FOR STEERING FAILURES AS WELL.

03/28/2019
Components: STEERING
Incident Date: 03/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

WHEEL WOULD LOCK UP WHEN STARTING THE CAR TO DRIVE. LIGHT CAME ON STATING STEERING ASSIST FAULT SERVICE REQUIRED. THIS VEHICLE ONLY HAS 69,306.7 MILES ON IT AND IS ONLY USED TO GO BACK AND FORTH TO WORK AND WAS PURCHASED IN SEPTEMBER 2014 AND NOW IT IS MARCH 2019. TOOK TO FORD DEALERSHIP FOR DIAGNOSTIC AND WAS TOLD THAT IT IS THE ELECTRONIC POWER STEERING RACK AND WAS NOT COVERED UNDER WARRANTY AND WOULD COST ME OVER $2,000.00 TO FIX. IT HAS TO BE FIXED BECAUSE ITS A SAFETY ISSUE AND THIS VEHICLE IS USED TO TRANSPORT MY CHILDREN. FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS AND RECALL DUE TO BEING A SAFETY HAZARD. WHAT IF I WAS ON THE HIGHWAY AND THE STEERING LOCKED UP, OR IF MY TEENAGE DAUGHTER THAT JUST GOT HER LICENSE AND IS AN INEXPERIENCED DRIVER WAS DRIVING THIS CAR AND THE STEERING LOCKED UP?THIS COULD BE FATAL.

03/21/2019
Components: ELECTRICAL SYSTEM
Incident Date: 03/21/2019
Crash: No
Fire: No
Summary

WHEN DRIVING IN HEAVY RAIN OR SNOW, I GET A WARNING ON MY DASH SAYING LOW BATTERY MODE, AND THEN I LOSE ALL FUNCTIONS, INCLUDING POWER STEERING, COLLISION WARNING, LIGHTS ON MY DASH AND DISPLAY. IT HAS HAPPENED NUMEROUS TIMES. EVERYTIME IT RAINS OR SNOWS I SUFFER WITH THIS ISSUE.

03/19/2019
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 03/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

FUEL SMELL/FUMES ENTERING PASSENGER CABIN WHEN AC/HEAT IS ON. SOMETIMES AT A STOP OR SLOW PACE AND WINDOWS ARE OPEN FUMES OR SMELL IS APPARENT. ONCE PARKED YOU CAN SMELL FROM THE FRONT PART OF THE VEHICLE IN THE HOOD NEAR THE WIPER BLADES.

03/18/2019
Components: ENGINE
Incident Date: 03/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

WE HAVE EXPERIENCED A CLICKING NOISE ON OUR CAR OVER THE LAST COUPLE OF WEEKS AND MY WIFE HAS BEEN COMPLAINING OF HEADACHES AND FATIGUE DURING THE SAME TIME AS WELL. WE TOOK THE CAR INTO THE SHOP AND IT HAS BEEN IDENTIFIED AS A CRACK EXHAUST MANIFOLD WHICH WOULD COST US $1,100 TO FIX. I RESEARCHED AND SAW THIS 1.3MILLION REPORTS OF THE SAMETHING. I CALLED FORD AND THEY REFUSED TO HELP WITH THE REPAIRS AS THERE IS NO RECALL ON THIS ISSUE. I AM NOT SURE HOW YOU DON'T RECALL A VERY KNOWN ISSUE THAT I NOW SEE PERSONALLY CAUSES HEALTH ISSUES THAT COULD BE FATAL - PLUS YOU GET WITH A COST THAT THEY ARE AWARE OF. NOT GOOD BUSINESS AND VERY DANGEROUS - IT IS SAD IT MAY TAKE A FATAL ACCIDENT BEFORE FORD RECALLS THIS.

03/14/2019
Components: STEERING
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION, A CLUNKING NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE STEERING WHEEL BECAME MORE DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BANNER FORD (1943 N. CAUSEWAY BLVD, MANDEVILLE, LA) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000.

03/11/2019
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 03/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE INTO A DRIVEWAY AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

03/07/2019
Components: UNKNOWN OR OTHER
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

TRUNK CANNOT OPEN

03/04/2019
Components: STEERING
Incident Date: 03/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WHILE DRIVING MY EXPLORER DOWN A CITY STREET AT APPROX 45MPH, THE STEERING BECAME EXTREMELY TIGHT. A WARNING LIGHT SAYING 'STEERING ASSIST FAULT' CAME IN AND THEN THE 'TRACTION CONTROL OFF' LIGHT CAME ON. IMMEDIATELY AFTER BOTH OF THOSE LIGHTS CAME ON A RED LIGHT CAME ON SAYING 'STEERING FAILURE SERVICE REQUIRED' CAME ON AND I COMPLETELY LOST THE ABILITY TO STEER THE SUV. I MANAGED TO GET IT OFF THE ROAD SAFELY AND STOPPED. THE STEERING WHEEL WOULD NOT TURN AT ALL. I CONTACTED THE FORD DEALERSHIP NEAR ME AND TOLD THEM WHAT HAPPENED. THEY SAID THERE IS A RECALL ON 2011-2013 AND 2015-2017 FORD EXPLORERS BUT NOT THE 2014 AND WHAT I WAS DESCRIBING IS WHAT HAPPENS TO THE OTHER MODELS YEARS UNDER RECALL. THERE NEEDS TO BE A RECALL ON THE 2014 EXPLORERS FOR THE STEERING GEAR ASSEMBLY AS WITH THE SURROUNDING MODEL YEARS. HAD I BEEN A LESS EXPERIENCED DRIVER THIS WOULD HAVE CAUSED A CRASH AND COULD HAVE INJURED OR KILLED MYSELF OR OTHER PEOPLE ON THE ROAD. THE FAILURE OF THIS SYSTEM IS DANGEROUS TO NOT ONLY THE DRIVER BUT TO OTHER PEOPLE ON THE ROAD.

02/28/2019
Components: STEERING
Incident Date: 02/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER OF THE ROAD AND MANAGED TO DRIVE HOME. COURTESY FORD (6393 US-98 W, HATTIESBURG, MS 39402, (609) 264-5555) WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,902.

02/27/2019
Components: STEERING
Incident Date: 02/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

2014 FORD EXPLORER STEERING WHEEL LOCKED UP, I THOUGHT IT WAS THE STEERING WHEEL LOCK MOTOR BUT BAD "ELECTRONIC" NOISE IF YOU TURN WHEEL EITHER WAY. EVERY ONCE IN A WHILE IT WILL START UP AND STEER NORMALLY, BUT THEN MANUAL STEERING, THEN LOCKED UP AGAIN. NO CODE. WIFE WAS ON HIGHWAY WHEN IT WENT OUT, SAYS SHE WONT DRIVE IT AGAIN. I FOUND OUT NOW THAT THE ELECTRONIC STEERING GEARS HAVE BEEN AN ONGOING ISSUE,... FORD, OWN UP AND HELP WITH THIS EXPENSIVE REPAIR.

02/27/2019
Components: ENGINE
Incident Date: 02/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

CHAIN DRIVEN WATER PUMP FAILURE AT 85,000 MILES

02/22/2019
Components: STEERING
Incident Date: 02/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

VEHICLE BECAME DIFFICULT TO STEER WHEN DRIVING ON SEVERAL OCCASIONS. ESPECIALLY WHEN TRYING TO TURN LEFT. VEHICLE WAS TAKEN TO A MECHANIC WHO SCANNED THE STEERING CONTROL SYSTEM AND TEST DROVE THE VEHICLE. THE CODE SHOWED RACK INTERNAL FAILURE AND IT WAS RECOMMENDED TO REPLACE THE POWER STEERING RACK. TOTAL QUOTED COST IS $1942 + TAX. IT WAS SUGGESTED THAT THIS HAD BEEN THE TOPIC OF A RECALL, HOWEVER THE YEARS INCLUDED IN THE RECALL DO NOT INCLUDE THE 2014. WILL BE CONTACTING THE FORD DEALERSHIP TO DISCUSS FURTHER ACTION THIS SHOULD BE COVERED, AS IT IS THE SAME ISSUE OF THE PREVIOUS RECALL, DESPITE BEING A LATER MODEL AND A MAJOR SAFETY ISSUE. I WAS INFORMED BY THE MECHANIC THAT THE LOSS OF THE SENSOR COULD CAUSE THE WHEELS TO STEER IN THE WRONG DIRECTION AND BECOME A MAJOR PROBLEM.

02/20/2019
Components: STRUCTURE
Incident Date: 02/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

WHILE DRIVING ON THE FREEWAY ON 2 OCCASIONS, THE A-PILAR TRIM PIECES HAVE FLOWN OFF OF BOTH THE DRIVER AND PASSENGER SIDE. THIS NEARLY CAUSED A COLLISION FOR THE VEHICLES DRIVING AROUND ME. I ALSO LEARNED THAT POSSIBLY SECONDARY TO THE TRIM PIECES FLYING OFF, THE VEHICLE IS NOW COLLECTING WATER ON BE FLOORBOARD WHICH HAS LED TO A MOLD INFESTATION IN THE VEHICLE. FORD SAID THE AFOREMENTIONED DESCRIBED ITEMS ARE NOT A MANUFACTURED OR WARRANTY REPAIR. NOW MY 5 MONTH OLD CHILD IS EXPLODED TO MOLD BECAUSE FORD CANNOT LOCATE WHERE THE VEHICLE IS LEAKING FROM.

02/20/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

I KEEP GETTING DROWSY ON LONG DRIVES. MY EYES GET IRRITATED. I HAVE FINALLY PURCHASES A CO MONITOR THAT CAN DOWNLOAD DATA. THE SPIKE OF 61 PPM OCCURRED WHEN I WAS ACCELERATING TO GO OVER BATH MOUNTAIN HEADED EAST ON 17 FEB. THE AUDIBLE ALARM WENT OFF SO I KNEW I HAD A PROBLEM. THE ALARM GOES OFF AT 50PPM. I HAVE COMPLAINED TO FORD OVER 20 TIMES, ALL THEY DO IS MAKE CHANGES TO THE EXHAUST IN THE REAR. THEY REFUSE TO ACKNOWLEDGE THERE IS AN EXHAUST LEAK THAT IS ENTERING THE CABIN IN THE FRONT OF THE VEHICLE!

02/13/2019
Components: SUSPENSION,ELECTRICAL SYSTEM
Incident Date: 05/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EH******
Summary

WHEN WE FIRST RECEIVED THE VEHICLE WE WENT ON A ROAD TRIP TO AZ AND THE COMPUTER COMPLETELY BLACKED OUT ON THE DASH AND THE SUSPENSION WAS SUPER WOBBLY. SO WE CALLED TO MAKE AN APPT TO BRING IT IN AS SOON AS WE GOT BACK IN TO TOWN BUT IT WAS A 2 WEEK WAIT FOR AN APPT. THEY KEPT OUR CAR FOR THREE WEEKS AND AS SOON AS WE GOT IT BACK IT WAS THE SAME PROBLEM. SO WE ASKED TO MAKE ANOTHER APPT AND THIS TIME THEY KEPT OUR CAR FOR A WHOLE MONTH AND GOT IT BACK AND THE SAME PROBLEM. ANY LITTLE BUMP OR INDENT IN THE ROAD AND THE CAR IS WOBBLY ALL OVER SOUNDS LIKE THE BEARINGS. WE HAVE YET TO GET IT FIXED AND I SEEN THERE WAS A RECALL ON 2014 FORD EXPLORERS FOR THE REAR BEARINGS. I CALLED THE NUMBER FOR RECALLS AND THEY SAID THEY DIDN'T SEE ONE FOR THIS VIN BUT IT'S THE SAME PROBLEM FROM THE RECALL IN 2016 FOR THE SAME YEAR VEHICLES.

02/13/2019
Components: POWER TRAIN
Incident Date: 10/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

THIS PROBLEM HAS BEEN HAPPENING FOR A FEW YEARS AND GETTING PROGRESSIVELY WORSE. AT FIRST WE NOTICED THAT WHEN THE CAR WAS PUT IN PARK THERE WAS AN ERROR ON THE DASHBOARD THAT READ "TRANSMISSION NOT IN PARK" BUT IT WAS!! AFTER NUMEROUS TIMES OF STARTING AND STOPPING CAR AND PUTTING INTO PARK, THE MESSAGE WOULD GO AWAY. AND IT WOULD SHUT OFF COMPLETELY. WE KNOW THAT BECAUSE THE SEAT RETURNS BACK AND THE STEERING COLUMN ALSO RETURNS. LATELY, WE CAN'T GET THAT TO WORK. WHEN WE STOP THE CAR AND TURN IT OFF, WE GET THE ERROR MESSAGE AND IT WILL NOT TURN OFF, NOT MATTER HOW MANY TIMES WE TRY. CONSEQUENTLY, IT RUNS THE BATTERY DOWN AND WE CAN NOT START THE CAR THE NEXT TIME. WE CHECKED WITH OUR FORD DEALERSHIP EARLY ON WHEN THE PROBLEM STARTED AND THEY SAID THEY HAD HEARD ABOUT IT BUT THERE WAS NO RECALL. THEY ALSO ADVISE WE COULD PAY OVER $1,000.00 TO HAVE IT FIXED. NOW IT IS HAPPENING EACH TIME - AFTER WE JUMP THE CAR TO START. IT IS CURRENTLY PARKED IN THE GARAGE. WE FEEL THIS PROBLEM NEEDS TO BE INVESTIGATED. WE HAVE A FAMILY MEMBER THAT HAS A 2013 EXPLORER AND HE IS EXPERIENCING THE SAME THING. WE WOULD LOVE TO KNOW THE OUTCOME OF THIS INVESTIGATION. WE LOVE OUR EXPLORER BUT IT IS DOING US ANY GOOD SITTING IN OUR GARAGE. IN FACT WE HAVE HAD A FORD PRODUCT AS LONG AS I CAN REMEMBER - IN 1969 I BOUGHT A TORINO AND HAVE HAD A FORD VEHICLE EVER SINCE. THANKS FOR LOOKING AT THIS.

02/11/2019
Components: STEERING
Incident Date: 02/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

STARTED LOOSING POWER STEERING THEN LOST ALL ASSIST COMPLETELY VERY UNSAFE TO OPERATE HAD TO RETURN HOME I COULDN'T CONTROL THE VEHICLE I HAVE TO GET THE VEHICLE TOWED

02/11/2019
Components: STEERING
Incident Date: 02/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT WAS UNABLE TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

02/10/2019
Components: POWER TRAIN
Incident Date: 01/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

WHILE DRIVING APPROXIMATELY 45 MPH I NOTICED A LOUD SCRAPING NOISE FROM THE FRONT OF THE VEHICLE. ADDITIONALLY THE CAR FELT LIKE IT WAS BEING HELP BACK WHEN ATTEMPTING TO ACCELERATE. I HAD THE CAR TOWED TO A FORD DEALERSHIP WHERE THEY DIAGNOSED A FAULTY POWER TRANSFER UNIT ($2,000 REPAIR). THE CAR HAD 81,000 MILES AND WAS NEVER USED FOR TOWING.

02/09/2019
Components: UNKNOWN OR OTHER
Incident Date: 08/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

MY WIFE WAS DRIVING ON THE HIGHWAY, AND AT ABOUT 70 MPH THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AND LANDED ON THE HIGHWAY. WE ARE NOW MISSING THE TRIM PIECE AND WEATHER STRIPPING UNDER IT. THE OTHER TRIM PIECE ON THE DRIVER SIDE IS LOOSE AS WELL. TERRIBLE DESIGN FLAW!!!

02/07/2019
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

STARTED VEHICLE TO GO TO WORK AND HAD NO POWER STEERING. POWER STEERING ASSIST FAULT SERVICE REQUIRED BOX POPPED UP. TURNED VEHICLE OFF AND ON, STILL FAULTED SO I TRIED A FEW MORE TIMES. PUT VEHICLE IN REVERSE, BACKED UP, THEN WENT FORWARD. LOST STABILATRAC, WENT INTO MENU AND BOX WAS UNCHECKED AND I WAS UNABLE TO SELECT IT. ALSO AT THE SAME TIME A COLLISION WARNING FAULT APPEARED. LOOKED DOWN AT THE TERRAIN MANAGEMENT, THERE WERE NO LIGHTS ILLUMINATED SO I TURNED IT. INSTANT TERRAIN MANAGEMENT FAULT APPEARED. SO NOW I HAVE 4 BOX FAULTS ON THE LEFT DISPLAY AND TWO YELLOW STABILATRAC LIGHTS ON TO THE RIGHT, ONE SAYS OFF WITH THE SYMBOL AND THE OTHER JUST THE SYMBOL. TRIED UNHOOKING BATTERY, NO LUCK. CALLED FORD DEALERSHIP, MADE AN APPOINTMENT FOR 2 DAYS LATER, THE EARLIEST. STARTED VEHICLE UP NEXT DAY, NOTHING CLEARED. CALLED TOW COMPANY AND TOLD THEM TO TAKE IT TO THE DEALERSHIP AND IT CAN SIT THERE. TALKED TO SERVICE MANAGER AND SOUNDS LIKE THEY ALREADY HAD AN IDEA I WAS GOING TO BE GETTING A NEW STEERING RACK. I'M JUST GLAD I WASNT DRIVING AT HIGH SPEEDS LIKE A LOT OF THE OTHER POSTS AND HOW ARE A FEW YEARS ON RECALL WHEN IT SEEMS TO BE ALL YEARS FROM 2011 ON UP. VEHICLE IS WAITING FOR ANOTHER DAY TO GET INTO THE MECHANICS BAY EVEN THOUGH I ALREADY KNOW IT WILL BE A 1500 TO 2500 DOLLAR REPAIR. VEHICLE HAS 76K MILES. DONT GET ME STARTED ON THE KEY FOB. OH AND IT WAS -38 DEGREES WITH WINCHILL.

02/07/2019
Components: ENGINE
Incident Date: 09/05/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN OPEN THROTTLE FAILURE THAT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING), BUT THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

02/04/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

EXPERIENCED FEELING DIZZY WHILE DRIVING AS WELL AS FATIGUE OFTEN. I CANNOT DRIVE FAR WITHOUT RISKING OUR FAMILY'S HEALTH AND SAFETY. I WORRY THIS IS FROM THE CO IN THE CAR. THIS HAS BEEN HAPPENING FOR YEARS, BUT NEVER THOUGHT IT WAS FROM THE CARBON MONOXIDE. WON'T FORD FIX THIS?

02/04/2019
Components: STEERING
Incident Date: 01/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

WHILE DRIVING OUR 2014 FORD EXPLORER, THE SERVICE STEERING ASSIST WARNING LIGHT CAME ON, THEN THE ACS FAULT WARNING LIGHT CAME ON. AT THAT TIME, THE POWER STEERING WENT OUT AND THE TURN SIGNALS QUIT WORKING PROPERLY. THE VEHICLE COULD STILL BE STEERED MANUALLY BY A PHYSICALLY STRONGER PERSON, BUT NOT BY THE AVERAGE PERSON. THE VEHICLE WAS TAKEN TO THE LOCAL FORD DEALERSHIP, WHERE WE WERE INFORMED THAT A NEW RACK AND PINION WOULD BE NEEDED. THE DEALER SERVICE MANAGER STATED THAT THIS REPAIR HAS BEEN COVERED UNDER A PREVIOUS RECALL FOR 2011-2013 EXPLORERS, HOWEVER, THAT MY PARTICULAR MODEL WAS NOT COVERED. AFTER DOING MORE RESEARCH, THE STEERING GOING OUT SEEMS TO BE A COMMON PROBLEM IN ALL LATE MODEL FORD EXPLORERS. I AM CONCERNED THAT IF FORD HAS NOT RESOLVED THIS ISSUE IN LATER MODEL EXPLORERS, THERE WILL BE ACCIDENTS RESULTING FROM THIS MALFUNCTION.

01/31/2019
Components: STEERING
Incident Date: 01/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BRYDEN FORD (303 N. CENTER ST, DURAND, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

01/27/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

EVERY TIME WE DRIVE OUR 2014 FORD EXPLORER AND TURN ON THE AIR CONDITIONER OR HEATER WE SMELL A ROTTEN EGG TYPE OF ODOR AND IT MAKES MY WIFE AND CHILD ALL NAUSEATED AND GIVES US HEADACHES SOMETIMES. MANY PEOPLE HAVE MENTIONED IT TO US AS WELL WHEN THEY ARE DRIVING WITH US. IT HAPPENS WHEN WE ARE PARKED, DRIVING ON THE HIGHWAY AND JUST A CITY STREET.

01/25/2019
Components: POWER TRAIN
Incident Date: 01/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

UPON DRIVING THE CAR, THE TRANSMISSION WAS NOT FULLY ENGAGED. IN FIRST GEAR, A LOUD RATTLING SOUND WAS HEARD. CAR WOULD NOT PROCEED FORWARD. BROUGHT TO LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM AS A FAULTY TRANSFER CASE. SAID THIS IS A COMMON PROBLEM WITH FORD AS PER NUMEROUS COMPLAINTS ONLINE WITH NO RECALL ISSUED BY FORD.

01/24/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/24/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE P1450 WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT WITH MCREE FORD (2800 GULF FWY, DICKINSON, TX 77539). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 75,000.

01/24/2019
Components: ELECTRICAL SYSTEM
Incident Date: 01/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

THE ELECTRONIC DOOR LOCKS ON THE VEHICLE WILL EITHER STAY UNLOCKED OR LOCKED AND IT MAKES IT VERY DIFFICULT TO GET IN AND OUT OF THE VEHICLE. FOR EXAMPLE I PULLED UP TO MY INFANT SONS DAYCARE TO DROP HIM OFF FOR THE DAY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK, NO MATTER IF I USED THE KEY FOB OR THE BUTTONS ON THE INSIDE OF THE FRONT DOOR, THE LOCK WOULD NOT PULL UP FROM THE INSIDE EITHER I EVENTUALLY HAD TO PULL HIM OUT OF THE VEHICLE THRU THE FRONT PASSENGER DOOR.

01/22/2019
Components: STEERING
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F92EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO MAKE A CLUNKING SOUND AND THE STEERING SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

01/21/2019
Components: STEERING
Incident Date: 01/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

STEERING GOES OUT WHILE DRIVING. THEREFORE, THE POWER STEERING SHOW POWER STEERING ASSIST FAULT AND TRACTION CONTROL COMES ON. SO WHILE DRIVING IT GOES OUT IT IS HARD TO DRI E AND CAN CAUSE A MAJOR ACCIDENT.

01/20/2019
Components: STEERING
Incident Date: 01/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

LOST POWER STEERING WHILE DRIVING DOWN THE HIGHWAY DOING OVER 55MPH. TOOK TO A FORD DEALERSHIP FOR REPAIR, THEY FIXED IT, THEY REPLACED THE POWER STEERING RACK... WORKED FOR 3 WEEKS AND NOW IT IS NOT WORKING AGAIN. AGAIN WHILE DRIVING THE CAR ON THE ROAD THE POWER STEERING WENT OUT.

01/15/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

EXHAUST SMELL IN VEHICLE

01/14/2019
Components: UNKNOWN OR OTHER
Incident Date: 12/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

IN JUNE OF 2015 FORD ISSUED A TSB 15-0113 ABOUT A DEFECT WITH THE SECOND ROW INFLATABLE SEAT BELT SYSTEM THAT WOULD EXHIBIT AN AIRBAG WARNING LIGHT. THIS CONDITION RENDERS ALL AIRBAGS INOPERABLE, NOT JUST THE SEAT THAT IS EFFECTED. ON 12/29/2018 I TOOK SAID VEHICLE IN FOR SERVICE BECAUSE OF THE AIRBAG INDICATOR LIGHT ON THE DASH. A $54 PART WAS INSTALLED AT A LABOR COST OF $650 TO FIX THE PROBLEM. IF YOU NOTE FIGURE 1 OF THE TSB THE WIRE HARNESS WRAPS AROUND A SEAT SUPPORT AND THE FIX SHOWN IN FIGURE 2 OF THE SAME TSB ELIMINATES THAT WRAP THAT WHICH CAUSES THE WIRE TO GET PINCHED AND SEVERED. TSB 16-0001 WAS ISSUED IN JANUARY 2016 SUPERSEDING THE PREVIOUS TSB. PASSENGER SAFETY IS EXTREMELY CRITICAL AND I'M WONDERING WHY YOUR ORGANIZATION DID NOT GET INVOLVED, AS PASSENGER SAFETY IS ONE OF YOUR MAJOR CONCERNS OR FORD WAS NOT REQUIRED TO ADDRESS THIS ISSUE UP FRONT, QUICKLY AND ELIMINATE A POTENTIAL SAFETY HAZARD? MY VEHICLE WAS AT THE FORD DEALER FOR SERVICE ON THE FOLLOWING DATES;APRIL 2015, DECEMBER 2016, AUGUST 2016, FEBRUARY 2017 AND NOT ONE TIME DID ANY SERVICE TECH LOOK UNDER THE REAR SEAT AND REROUTE THE NECESSARY WIRE HARNESS TO ELIMINATE A POTENTIA LIFE OR DEATH SITUATION. ONLY AFTER A COMPLETE FAILURE OF MY AIR BAG SYSTEM WAS ANYTHING DONE. THIS IS AN UNACCEPTABLE SAFETY VIOLATION BY FORD AND ALL VEHICLES WITH THIS CONFIGURATION SHOULD BE RECALLED AND FIXED AT FORDS EXPENSE. MY FAMILY WAS AT RISK DURING THE TIME THE AIR BAG INDICATOR LIGHT WAS ON AND IT COULD HAVE BEEN PREVENTED.

01/04/2019
Components: EXTERIOR LIGHTING
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THE HEADLIGHTS ON THE 2014 FORD EXPLORER DO NOT ALUMINATE THE ROAD WHILE DRIVING AT NIGHT. EVEN WITH THE FOG LIGHTS NOT, YOU CAN BARELY SEE OVER THE HOOD OF THE VEHICLE. THIS HAS BEEN CONCERNING ME FOR AWHILE, SO I HAD THE VEHICLE CHECKED. EVERYTHING IS IN PERFECT CONDITION. ITS THE CAR / DESIGN. I HAVE ALSO SEE OTHER CUSTOMERS WITH THIS COMPLAINT ONLINE AS WELL. THIS VEHICLE IS NOT SAFE TO DRIVE IN THE DARK.

01/04/2019
Components: AIR BAGS
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

'TAKATA RECALL' SEATBELT LIGHT CAME ON WHEN DIAGNOSED, WE WERE TOLD ITHE ISSUE WAS THE REAR SEATBELT AIRBAG.

12/18/2018
Components: POWER TRAIN
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

VEHICLE STATIONARY, ATTEMPT TO ENGAGE TRANSMISSION IN PARK RESULTS IN ERROR MESSAGE "TRANSMISSION NOT IN PARK".

12/18/2018
Components: AIR BAGS,SEAT BELTS
Incident Date: 12/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

AIRBAG LIGHT CAME ON WHEN I TURNED THE VEHICLE ON AND WOULD NOT GO OFF. TOOK INTO FORD TO BE DIAGNOSED, WAS TOLD IT IS THE REAR SEAT INFLATOR CONTROL.

12/14/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 12/13/2018
Crash: No
Fire: No
Summary

I WAS DRIVING MY 2014 FORD EXPLORER ALONG THE FREEWAY DOING ABOUT 70 MPH AND STARTED SMELLING AN ODOR WHEN ALL OF A SUDDEN THE STEERING WHEEL STARTED VIOLENTLY SHAKING AND A BELL STATED BEEPING. A MESSAGE ON THE LEFT BLINKED ON STEERING FAILED PARK SAFELY AND STEERING TRACTION LIGHTS CAME ON . THE CAR WAS HARD TO STEER. I HAD TO FIND A PLACE TO PULL OVER QUICKLY. I MANAGED TO GET THE CAR OFF THE FREEWAY. WE SAT THERE TRYING TO FIGURE OUT WHAT HAPPEN AND IF WE COULD POSSIBLY DRIVE IT HOME. BUT OF COURSE WE COULDN'T AS THE STEERING WHEEL WAS COMPLETELY LOCKED. NOTHING WE COULD DO BUT CALL A WRECKER TO TOW THE CAR HOME. IF I HAD BEEN DRIVING IN THE FAR LEFT LANE, WE WOULD HAVE BEEN IN A DANGEROUS POSITION TO GET HIT AS THE CAR LOST POWER ALL OF A SUDDEN. LAST NIGHT WHILE CHECKING FOR RECALL INFORMATION, I FOUND THIS WEB SITE AND LEARNED THAT ALMOST A HUNDRED OTHER PEOPLE HAVE HAD THE EXACT SAME PROBLEM BUT COULD NOT FIND A RECALL NUMBER. I GOING TO VENTURE A GUESS THAT THERE HAS NOT BEEN ENOUGH SERIOUS INJURIES OR DEATHS YET. WE WERE QUOTED OVER $1800 TO REPAIR OUR CAR. WE CANNOT AFFORD THIS. SOMEONE NEEDS TO SAY ENOUGH, ALL THESE SAME PROBLEMS ON THE SAME CAR HAS TO BE A MANUFACTURER'S FAILURE. THE CONSUMERS NEED HELP NOW. IS ANYONE LISTENING TO US?

12/11/2018
Components: STEERING
Incident Date: 12/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

WHINING, SQUEAKING NOISE FROM STEERING COLUMN UPON TURNING OR MOVING THE WHEEL AT ANY SPEED, LEFT OR RIGHT. DEALER SAYS THE ENTIRE STEERING ASSEMBLY AND COMPUTER HAS TO BE REPLACED TO PREVENT STEERING FAILURE IN THE FUTURE, AT THE COST OF $1900. I SEE OTHER RECALLS FOR THE SAME PROBLEM IN YEARS 2011-2013 AND 2015-2017. I HAVE ALSO READ A LOT OF ONLINE COMPLAINTS ABOUT THIS SAME PROBLEM IN OTHER 2014 EXPLORERS.

12/10/2018
Components: POWER TRAIN
Incident Date: 11/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

WHEN VEHICLE IS PLACED INTO PARK, VERY FREQUENTLY THE DISPLAY SHOWS "TRANSMISSION NOT IN PARK". THIS IS DUE TO A FAULTY SWITCH INSIDE OF THE SHIFTER. THIS MESSAGE CAN APPEAR WHEN THE CAR IS OFF AND STATIONARY AS WELL. SOME VEHICLE SYSTEMS STAY ACTIVE WHEN THE TRANSMISSION IS NOT RECOGNIZED AS BEING IN PARK.

12/05/2018
Components: WHEELS
Incident Date: 12/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

MY TIRES ARE LOSING AIR FOR NO REASON.THEY HAVE BEEN INSPECTED AND THERE ARE NO HOLES IN THEM. I AM HAVING TO ADD AIR EVERY OTHER DAY. THEY ARE ALSO RIPPING ON THE SIDEWALL FOR NO REASON. THIS STARTED IN AUGUST AND I AM STILL DEALING WITH THIS NOW. ITS DECEMBER 5, 2018. I EVEN LOOKED IT UP ONLINE AND THE TIRES THAT I HAVE WERE RECALLED BY HANCOOK. FORD HAS NO INFO ON A RECALL.

12/04/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

WHILE DRIVING THE INTERSTATE, MY WINDSHIELD TRIM STARTED TO PEEL AWAY, STRIKING THE DRIVERS SIDE WINDOW AS IT GOT WORSE. I CHOSE NOT TO STOP ON THE SIDE OF THE INTERSTATE FOR SAFETY REASONS AND BY THE TIME I ARRIVED AT THE NEAREST REST AREA, 8-10" OF THE TRIM HAD COME LOOSE. AS I WAS STILL 60 MILES FROM HOME, I CHOSE TO TUCK THE TRIM INTO THE DOOR AND CLOSE IT, WHICH KEPT IT FROM TEARING AWAY ANYMORE. THE NEXT DAY, THE PIECES HAD JUST FALLEN OFF INTO MY DRIVEWAY. I'M SHOCKED THAT THIS IS SOMETHING THAT'S HAPPENING TO VEHICLES LESS THAN 10 YEARS OLD - MINE IS ONLY 4. I'M JUST HAPPY THAT THE WHOLE THING DIDN'T TEAR AWAY (AS IN OTHERS REPORTED ON THE INTERNET) HITTING SOMEONE OR SOMETHING AND CAUSING DAMAGE. THE COST TO REPAIR IS $265 PER SIDE - NOT COVERED BY FORD. I CALLED FORD AND WHILE THEY ADMIT THAT THIS IS HAPPENING TO A LARGE NUMBER OF EXPLORERS, THEY WILL NOT COVER IT UNTIL A RECALL IS ISSUED.

11/30/2018
Components: STRUCTURE,VISIBILITY/WIPER
Incident Date: 11/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 141,000.

11/28/2018
Components: ELECTRICAL SYSTEM
Incident Date: 03/15/2018
Crash: No
Fire: No
Summary

FORD MY KEY FUNCTION DISAPPEARED FROM SYSTEM. CAR COULD NOT GO OVER 80MPH.

11/20/2018
Components: VISIBILITY/WIPER
Incident Date: 11/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

DUAL CLIMATE CONTROL DEFROST FREEZING RAIN ICING CONDITIONS DUAL CLIMATE CONTROL MODULE BROKE CURRENTLY BLOWING COLD AIR ON PASSENGER SIDE DEFROST WHEN HEAT IS ON. VISIBILITY SEVERELY AFFECTED ON PASSENGER SIDE OF VEHICLE. VEHICLE IN MOTION ON HIGHWAY.

11/17/2018
Components: POWER TRAIN
Incident Date: 11/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B92EG******
Summary

MY WIFE WAS DRIVING LIKE EVERY OTHER DAY, AND SHE LOST POWER/ACCELERATION, AND SHE PULLED OFF THE MAIN ROAD TO A SIDE ROAD, AND FROM THERE IT WOULD NOT MOVE. OUR 2014 FORD EXPLORER, 2.0L I4 HAD A FRONT RIGHT DRIVE AXLE BREAK OFF FOR NO REASON AND JAM ITSELF INTO THE TRANSMISSION. ALL THE TECHS AT FORD HAVE NEVER SEEN THIS BEFORE, AND HAVE NO REASONS WHY IT WOULD DO THAT. IT TOOK THREE TECHS TO GET IT OUT. NOW RESULTING IN TRANSMISSION DAMAGE. WE ARE JUST OVER 100K MILES, BUT THIS DOESN'T MAKE SENSE DUE TO THERE BE NO REAL REASON OR EVENT WE CAN TRACE THIS TO. FORD DID NOT LET US SEE THE DAMAGE OR PICTURES OF IT. WOULD THEY BE COVING?

11/16/2018
Components: STRUCTURE
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

THE BLACK WINDSHIELD MOULDING ON THE DRIVER CAME LOOSE. THIS IS THE SECOND TIME THIS HAPPENED. I WAS ON THE HIGHWAY.

11/13/2018
Components: STEERING
Incident Date: 11/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

NOTICED LOUD GRINDING NOISE WHILE TURNING RIGHT DRIVING LESS THAN 10MPH. NO LIGHTS HAVE COME ON YET. TOOK IT TO MECHANIC AND HE TOLD ME THAT THE STEERING RACK IS FAILING AND WILL NEED TO BE REPLACED. I NOTICED THAT THE 2011,12,13 RECALLED BUT DOESN'T COVER THE SAME PROBLEM THAT 2014'S ARE HAVING.

11/09/2018
Components: SEAT BELTS
Incident Date: 11/04/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE SUDDENLY CRASHED INTO A SECOND VEHICLE. DURING THE CRASH, THE THIRD ROW SEAT BELTS MALFUNCTIONED AND CAUSED THE TWO CHILDREN SEATED IN THE THIRD ROW TO JERK FORWARD AND SLAM INTO THE BACK OF THE SECOND ROW SEATS. THE CONTACT INDICATED THAT THE CHILD SEATED ON THE REAR PASSENGER SIDE SEAT SUSTAINED LACERATIONS TO THE NOSE AND MOUTH AND THE CHILD SEATED ON THE REAR DRIVER SIDE SEAT SUSTAINED SEVERE LACERATIONS TO THE FOREHEAD. THE CHILDREN WERE BOTH TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.

11/07/2018
Components: STEERING
Incident Date: 11/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

CAR DID NOT FEEL RIGHT AFTER ABOUT 10 MILES OF HIGHWAY DRIVING BUT I DIDN'T KNOW WHAT WAS HAPPENING. IT WAS DIFFICULT TO STEER. A FEW MILES AFTER SEVERAL WARNINGS CAME ON TELLING ME THERE IS A STEERING FAILURE AND TO STOP AND GET IMMEDIATE SERVICE. I PULLED OFF THE HIGHWAY AND HAD THE CAR TOWED AND IT'S AT THE DEALER NOW.

11/06/2018
Components: ENGINE
Incident Date: 10/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

2014 FORD EXPLORER 3.5 LITER ECO-BOOST >>OIL LINES LEAK AT TURBO , CAUSING OIL TO LEAK DOWN ONTO EXHAUST. VERY BAD SMELL !! THERE IS ALREADY RECALLS FOR NEWER MODELS BUT NOT THE 2014. PEOPLE ARE GOING TO GET HURT. FORD ONLY STATED TO KEEP MY RECEIPTS FOR REIMBURSEMENT IF THERE IS EVER A RE-CALL?

11/05/2018
Components: STEERING
Incident Date: 10/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8OEG******
Summary

NOTICED LOUD GRINDING NOISE WHILE TURNING EITHER LEFT OR RIGHT WHILE TRAVELING AROUND 40MPH. NO LIGHTS HAVE COME ON YET. TOOK IT TO MECHANIC AND HE TOLD ME THAT THE STEERING RACK IS FAILING AND WILL NEED TO BE REPLACED. FORD QUOTED ME ROUGHLY $1500 FOR THE RACK AND LABOR, THIS IS CRAZY THAT THE 2011,12,13 RECALL DOESN'T COVER THE SAME PROBLEM THAT 2014'S ARE HAVING.

11/02/2018
Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

THE ELECTRICAL SYSTEM PERIODICALLY GOES OUT, THE DASH LIGHTS BLINK OFF AND ON, ALRMS GO OFF WITH MESSAGES THAT STATE THERE IS A FAILURE OF TERRAIN, MANAGEMENT, ABS SYSTEM AND POWER STEERING, THEN THE POWER STEERING GOES OUT IMMEDIATELY , DASH IS BLACK. THIS IS VERY DANGEROUS , IT SEEMS TO BE A KNOWN ISSUE WITH FORD WHEN RESEARCHING THE ISSUE. SOMEONE CAN WRECK AND DIE WITH THIS ELECTRICAL FAILURE

11/01/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
Incident Date: 10/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

AIR BAG WARNING LIGHT CAME ON. BROUGHT IN TO HERITAGE FORD MODESTO CA. WAS DIAGNOSED THAT THE WIRE HARNESSES FOR THE REAR DRIVER AND PASSENGER SEATS NEEDED TO BE REPLACED. WAS INFORMED THAT IT IS NOT COVERED BY ANY FACTORY RECALL DESPITE BEING A COMMON DEFECT AND SAFETY ISSUE. MILEAGE AT TIME OF SERVICE 62,000 MILES. COST $565.00

10/31/2018
Components: ELECTRICAL SYSTEM
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

THROTTLE BODY ACTUATOR DROVE MY CAR AROUND ALL MORNING, GOT GOME LET IT SIT FOR A FEE GOIRS WENT TO GO BACK TO TOWN AND IT STARTED SKIPPING, I HAD NO POWER TO MY GAS PEDDLE, THE ENGINE AMD WRENCH LIGHT CAME ON AND I COULD NOTNDRIVE MY CAR.

10/31/2018
Components: AIR BAGS
Incident Date: 10/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

AIR BAG WARNING LIGHT ON. KNOWN FORD ISSUE.

10/30/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

WON'T TURN OFF WHEN TURN OFF BUTTON IS PUSHED TO TURN VEHICLE OFF, WE HAVE TO KEEP PRESSING BUTTON ON GEAR SHIFT AND IT HAS TAKEN 35 MINUTES TO TURN IT OFF WHICH JUST HAPPEND TODAY OCT. 30, 2018 IT HAS RAISED THE DRIVER SEAT TWICE ALL BY ITESELF WHILE THE VEHICLE HAS BEEN TURNED OFF AND NO ONE IS IN THE VEHICLE WHEN THIS HAS HAPPENED. IT MAKES ODD NOISES INSIDE THE DASH WHEN VEHICLE IS TURNED OFF

10/19/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 10/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

DRIVER DOOR AJAR LIGHT IS CONSTANTLY COMING ON. THE INDOOR LIGHTS DO NOT POWER DOWN FOR A FEW MINUTES. THE ALARM BELL RINGS PERIODICALLY WHILE IN MOTION INDICATING THE DOOR IS AJAR. THE DOORS WILL NOT LOCK. THIS HAPPENS PERIODICALLY ON THE HIGHWAY AS WELL AS DRIVING AROUND TOWN. WHEN IN PARK, THE ALARM BELL WILL BEEP TWICE TO INDICATE THE DOOR AJAR SIGNAL IS ON, BUT THE DOOR IS LOCKED. THIS HAS HAPPENED SEVERAL TIMES WITHIN THE LAST SIX MONTHS.

10/17/2018
Components: STEERING
Incident Date: 09/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S HUSBAND WAS DRIVING 5 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND "STEERING FAILED" WAS DISPLAYED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (STUART POWELL FORD, INC., 225 S DANVILLE BYP, DANVILLE, KY 40422, (859) 238-1197) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 15916495. THE FAILURE MILEAGE WAS 52,940.

10/10/2018
Components: STEERING
Incident Date: 08/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING SEIZED WHEN MAKING A TURN. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AND WAS LATER TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200). THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS NOTING THEY COULD DO SINCE THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS 62,500.

10/03/2018
Components: POWER TRAIN
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

TOTAL MILEAGE 24326, BROUGHT TO DEALER FOR OIL CHANGE AND SUSPECTED EXHAUST SMELL IN CABIN. MECHANIC'S ANSWER TO SMELL "THE SMELL IS THE PTU COMING APART INSIDE. THE OIL IS BLACK AND THERE IS METAL FILINGS ON THE PLUG. TRANSFER CASE NEEDS REPLACEMENT." DEALERSHIP SERVICE ADVISOR SAYS THIS IS VERY COMMON, "...HAVE DONE OVER A HUNDERED...". WAS CAUGHT ONLY BECAUSE SMELL WAS MENTIONED. SCHEDULED INSPECTION/OIL CHANGE OF TRANSFER CASE NOT REQUIRED FOR ANOTHER 6000 MILES. VEHICLE HAS NEVER TOWED ANYTHING AND IS NOT USED OFF-ROAD. VEHICLE AT DEALER HAVING TRANSFER CASE REPLACED.

09/30/2018
Components: STEERING
Incident Date: 07/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

AT 61946 THE ELECTRONIC POWER STEERING FAILED. WHILE THE WIFE WAS DRIVING SHE NOTICED A DISTINCTIVE NOISE WHEN SHE TURNED AND IT PULLED SUDDENLY TO THE LEFT. FORTUNATELY THERE WAS NO ACCIDENT. UPON A INTERNET I FOUND THAT FROM 2008-2013 FORD EXPLORERS HAD HAD RECALLS DEALING WITH THE ELECTRONIC POWER STEERING. AFTER READING PREVIOUS YEAR COMPLAINTS, I CAN SAY THEY STILL HAVE ISSUES WITH THE ELECTRONIC POWER STEERING. FORD NEEDS TO KEEP THE RECALLS GOING.

09/23/2018
Components: STEERING
Incident Date: 09/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

WHILE I WAS DRIVING IT HOME I FELT ON THE HIGHWAY I FELT THE STEERING WANTING TO BIND, WHEN I TURNED IT FELT AT AN INTERSECTION LIKE IT WAS STUCK AND COULD NOT GET IT TO TURN. I CAME HOME AND STOPPED THE VEHICLE, WHEN I TURNED IT OFF AND STARTED AGAIN THE STEERING WAS LOCKED. THE DISPLAY SHOWED STEERING PROBLEMS PLACE IN PARK. ALSO TRACK CONTROL WAS DISPLAYED.

09/17/2018
Components: ENGINE
Incident Date: 09/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FAHP3GN7AW******
Summary

HEADACHES BY MY HUSBAND AND MYSELF WHILE DRIVING OR RIDING. CARBON MONOXIDE READINGS FIRST TIME READ AT 11PPM ON A 10 MINUTE TRIP. CONTINUAL MONITERING READS AT 6-9 ON NORMAL DRIVING. READINGS AT 14 ON ACCELERATION. I FEEL IT'S UNHEALTHY AND SAFETO DRIVE THIS CAR DAILY.

09/14/2018
Components: ENGINE
Incident Date: 09/07/2018
Crash: No
Fire: No
Summary

EXHAUST STARTED COMING INTO REAR OF VEHICLE. WE WERE ABLE TO SMELL IT WHEN THE CAR WAS STOPPED OR MOVING SLOWLY. PEOPLE IN THE BACKSEAT COULD SMELL IT BEFORE THOSE IN THE FRONT COULD.

09/14/2018
Components: ENGINE
Incident Date: 09/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

ALL RECOMMENDED REPAIRS HAVE BEEN COMPLETED ON THE FORD EXPLORER AND EXHAUST FUMES ARE STILL PRESENT IN THE CABIN.

09/13/2018
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 09/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

WHEN VEHICLE IS STOPPED BUT RUNNING THERE IS A GAS SMELL THAT COMES INTO THE CAR BUT IT DOES NOT HAPPEN ALL THE TIME NOR DOES IT LINGER FOR VERY LONG AFTER CONTINUING TO DRIVE AGAIN.

09/10/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR3EG******
Summary

HEAVY SMELL OF EXHAUST IN THE SUV WHILE DRIVING CARBON DIOXIDE IS AN ISSUE WITH THIS MODEL. DRIVING IT MAKES ME FEEL SICK/LIGHT HEADED....

09/03/2018
Components: STEERING
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

STEERING BECAME HEAVY AND STIFF WITHOUT WARNING. TRACTION CONTROL AND STABILITY CONTROLS FAILED TO WORK CAUSING TROUBLE LIGHTS TO COME ON. TURN SIGNALS WILL NOT STAY ACTIVATED. STEERING FAULT INDICATOR ALSO ILLUMINATED. VEHICLE WAS BEING DRIVEN AT NORMAL SPEEDS ON A LEVELED CITY ROAD.

08/31/2018
Components: ENGINE
Incident Date: 08/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

WE BROUGHT THE VEHICLE TO THE DEALER AROUND WITH ABOUT 10,000 MILES ON MAY 2018 STATING WE SMELLED EXHAUST FUMES INSIDE THE VEHICLE. THEY PUT SOME TYPE OF RUBBER PLUGS IN THE LIFT GATE REAR HATCH. THIS DIDN'T CURE THE PROBLEM. BROUGHT THE VEHICLE BACK ON AUGUST 21, 2018 WITH 13,800 MILES AND TOLD THEM WHEN WE TRIED TO ENTER A FREEWAY WHILE ACCELERATING INTO TRAFFIC WITH THE A/C ON THERE IS A VERY PROFOUND ODOR OF EXHAUST FUMES INSIDE THE VEHICLE. THEY STATED THERE WAS A TSB ISSUED FOR THIS VEHICLE BACK IN 2016 FOR THIS ISSUE. BUT UNFORTUNATELY EVEN THOUGH THE CAR ONLY HAS 13,800 MILES ON IT NOW, IT IS OVER THE 3 YEAR WARRANTY PERIOD AND THE EXTENDED WARRANTY WE PURCHASED FROM THEM FOR 50,000 OR FIVE YEARS WON'T COVER IT EITHER. DEALER WANTS TO CHARGE US 1,100 FOR THE REPAIRS. WHICH SHOULD HAVE BEEN COVERED EARLIER IF WE WERE TOLD BACK IN 2016 THERE WAS A TSB FOR THIS PROBLEM WHILE IT WAS STILL UNDER WARRANTY. THIS CAR MAY BE FIVE YEARS OLD BUT IT ONLY HAD 10,000 MILES WHEN IT WAS BROUGHT IN THE FIRST TIME. CAR IS JUST ABOUT BRAND NEW AND THEY WANT US TO PAY FOR REPAIRS ON A NEW VEHICLE THAT HAS A DEFECTIVE EXHAUST SYSTEM.

08/30/2018
Components: STEERING
Incident Date: 08/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

2014 FORD EXPLORER SPORT. ON AUGUST 12 AFTER DRIVING @ 1 HOUR, I BRIEFLY TURNED THE VEHICLE OFF. RESTARTED THE CAR WITHIN 5 MINUTES TO BACK INTO MY GARAGE AND RECEIVED A "STEERING ASSIST FAULT" WARNING AND THE STEERING WHEEL SEIZED. TURNED THE VEHICLE OFF AGAIN, LET IT COOL A WHILE, THEN WAS ABLE TO BACK IT INTO THE GARAGE. THE FAILURE MILEAGE WAS 46,022. THIS WAS THE 2ND TIME THE STEERING FAILED WITH THE FIRST INSTANCE ON AUG 2, 2018. THE VEHICLE WAS TAKEN TO MARIN FORD AUG 28 (6995 REDWOOD BLVD, NOVATO, CA 94945 (415-914-1118) WHERE IT WAS DETERMINED THE ELECTRONIC POWER STEERING (EPAS) UNIT NEEDS TO BE REPLACED WITH @ COST OF $2500. THE MARIN FORD SERVICE ADVISOR, ROGER, INDICATED HE CONTACTED FORD AND WAS TOLD THIS WOULD BE COVERED UNDER WARRANTY OR BY ANY RECALL. UPON RESEARCHING THIS ISSUE, IT APPEARS IT IS NOT UNCOMMON, CERTAINLY FOR OLDER MODEL EXPLORERS AND OTHER FORD VEHICLES WITH EPAS STEERING. IT SEEMS THERE MAY BE A KNOWN HEATING PROBLEM AFFECTING THE EPAS THERMAL CONNECTORS THAT FORD HAS TAKING SOME EFFORTS TO MITIGATE, BUT NOT CORRECT (HEAT SHIELDING, AIR CHANNELING, ETC). SEE LINKS FOR OTHER INFO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/LOSE-POWER-STEERING-PROBLEMS.PHP

08/30/2018
Components: STEERING
Incident Date: 08/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

MY WIFE DROVE OUR EXPLORER TO FT. WAYNE IN.(APRROX.20 MI.) TO GO SHOPPING. WHEN SHE GOT BACK INTO THE VEHICLE TO LEAVE PARKING LOT SHE WAS UNABLE TO STEER IT. SHE SAID THAT THE VEHICLE WAS MAKING NOISES WHEN SHE WOULD TURN THE STEERING WHEEL. MESSAGE CAME UP AS TRACTION CONTROL FAILURE AND TO PULL OF THE ROAD IMMEDIATELY. I HAD TO DRIVE OVER IN ANOTHER VEHICLE TO BRING THE VEHICLE HOME. IT TOOK EVERY EFFORT I HAD TO CONTROL THE VEHICLE HOME TO THE LOCAL FORD DEALER. THE FORD DEALERSHIP REPLACED THE STEERING GEAR ASSEMBLY FOR A TOTAL COST OF 1603.06$. THE VEHICLE ONLY HAS 61K MILES

08/30/2018
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

THE DRIVER DOOR AJAR WARNING LIGHT REMAINS ON EVEN THOUGHT THE DOOR IS FIRMLY CLOSED. THE WARNING LIGHT PREVENTS THE DOORS TO LOCK WHILE THE CAR IS IN MOTION. WHEN THE CAR IS NOT IN MOTION AND THE WARNING LIGHT IS ON, THE KEY FOB ALARM DOES NOT ENGAGE THEREFORE INVITING CAR THEFT. THE WARNING LIGHT ISSUE BEGAN WHEN THE ODOMETER REACHED APPROXIMATELY 56,000 MILES.

08/29/2018
Components: STEERING
Incident Date: 08/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

FORD EXPLORER LOOSES POWER STEERING. 2014 FORD EXPLORER LOOSES POWER STEERING WHILE DRIVING. SEVERAL CODES ARE GENERATED. THESE CODES MATCH THE CODES AND PROBLEMS WITH THE 2011-2013 FORD STEERING MODULES. I HAD IT HAPPEN WHILE DRIVING ON THE HIGHWAY WITH SAGNIFICANT LOSS OF STEERING CONTROL. I CONTACTED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IV ATTACHED A PICTURE OF THE DIAGNOSTICS SCREEN FROM FORD.

08/29/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,SEATS
Incident Date: 08/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (AUTONATION FORD ARLINGTON, 1400 I-20 W, ARLINGTON, TX 76017, (817) 200-4503) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESSES FOR THE REAR DRIVER AND PASSENGER SEATS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 60,000.

08/26/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WE ARE EXPERIENCING ABNORMAL AND EXTENSIVE EXHAUST FUMES IN THE CAB. WE HAD A LOCAL DEALER PERFORM THE NO CHARGE SERVICE OFFER BY FORD TO SEAL THE CABIN AND REPROGRAM THE AIR CONDITIONER BUT WE SOON REALIZED THIS DID NOT RESOLVE THE ISSUE. WE SCHEDULED TO HAVE THE VEHICLE INSPECTED AGAIN. WE RECEIVED A MESSAGE (WE HAVE A RECORDING) FROM THE SERVICE DEPARTMENT MANAGER THAT THERE WAS DEFINITELY AN ISSUE OF EXHAUST BEING PULLED INTO THE CABIN THAT THEY COULD NOT EXPLAIN. THEY SAID THEY WOULD CALL FORD FOR DIRECTION. THEY THEN CONTACTED US TO SAY THAT FORD TOLD THEM THIS IS NORMAL WHICH IS A CLEAR CONTRADICTION THAT IS HARD TO ACCEPT AS A CONCLUSION. MY WIFE WILL NO LONGER RIDE IN THE VEHICLE DUE TO THE SERIOUS AFFECTS FROM THE INTENSE FUMES DURING ACCELERATION. SHOULD I SEEK LEGAL REPRESENTATION? THERE IS A DEFINITE DISCREPANCY IN THE RESPONSE FROM THE TWO PARTIES.

08/25/2018
Components: STRUCTURE
Incident Date: 08/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

THE PLASTIC COVERING ON THE DRIVERS SIDE WINDOW PILLAR FLEW OFF WHILE GOING THROUGH AN AUTOMATED CAR WASH. AFTER INSPECTING THE PASSENGER SIDE I NOTICED IT IS LOOSE ALSO AND WILL PROBABLY FLY OFF AT SOME POINT ALSO.

08/20/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

EXHAUST FUMES IN CABIN AREA, AFTER TAKING IT TO FORD DEALER FOR THEIR "UPDATE" THIS HAPPENS UNDER MODERATE ACCELERATION, HAS A NASTY ODOR AND HAS CAUSED ME TO HAVE A HEADACHE AT TIMES

08/15/2018
Components: STRUCTURE,FUEL/PROPULSION SYSTEM
Incident Date: 12/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

FOR ABOUT 8 MONTHS I HAVE BEEN SUFFERING FROM DIZZINESS SPELLS THAT HAPPEN QUITE OFTEN, NAUSEA , HEADACHES, BLURRED VISION, AND ANXIETY THAT IS BROUGHT ON FROM THESE SYMPTOMS. I HAVE BEEN TO THE DOCTOR COUNTLESS TIMES ATTEMPTING TO FIGURE OUT THE PROBLEM OF THE CAUSE OF MY SICKNESS. BEFORE I FOLLOWED UP ON THE RECALL I WASN'T AWARE THAT MY CAR WAS BEING RECALLED FOR CARBON MONOXIDE CONCERNS. BUT IT ALL MAKES SENSE THE MAJORITY OF TIME I FEEL THESE SYMPTOMS IS EITHER WHEN I'M DRIVING OR HAVE FINISHED DRIVING. (NEXT DR'S VISIT I WILL REQUEST THEY DO LAB WORK FOR POTENTIAL CARBON MONOXIDE POISONING.) OF COURSE ALL THE SYMPTOMS LINGER BECAUSE OBVIOUSLY IT STAYS IN MY SYSTEM. I FEEL LIKE MY CAR IS MAKING ME REALLY SICK. I AM AFRAID TO DRIVE MY CAR THAT I HAVE HAD FOR 2 YEARS.

08/15/2018
Components: UNKNOWN OR OTHER
Incident Date: 08/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

AFTER ACCELERATING TO HIGHWAY SPEEDS I GET EXHAUST ODORS. MUST NOTICED WHEN REAR AC IS ON.

08/14/2018
Components: WHEELS
Incident Date: 07/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 10 MPH, THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL MADE NOISE. THE CONTACT NOTICED THAT THE HUB WAS LOOSE. THE VEHICLE WAS TOWED TO BARTON FORD (1600 N MAIN ST, SUFFOLK, VA 23434, 757-539-1595) AND THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE AND WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,124.

08/09/2018
Components: STEERING
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990, (845) 986-1131) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,627.

08/08/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

I NOTICED THE RUBBER STRIPPING ALONG THE RIGHT SIDE OF MY WINDSHIELD CAME LOOSE WHILE TRAVELING HOME ON THE HIGHWAY AND TORE AWAY. AFTER THAT, MY RIGHT SIDE WINDSHIELD PANEL (PILLAR) CAME DETACHED AND FLEW AWAY WHILE TRAVELING ON THE HIGHWAY.

08/07/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

WHEN PLACED IN "PARK" IT DOESN'T REGISTER SOMETIMES. I HAVE TO FIDDLE WITH IT TO GET IT TO REGISTER THAT IT IS IN FACT IN PARK. OTHERWISE MY CAR BATTERY WILL DRAIN BECAUSE IT KEEPS THE POWER ON.

08/03/2018
Components: STEERING
Incident Date: 07/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (RUXER FORD LINCOLN, INC., 123 PLACE RD, JASPER, IN 47546, (812) 482-1200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE REPAIR WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 100,000.

08/02/2018
Components: POWER TRAIN
Incident Date: 08/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

TRANSFER CASE HAS LEAK AND NEEDS TO BE REPLACED ACCORDING TO FORD. VEHICLE HAS 62,000 MILES AND OUT OF WARRANTY. LEAK WAS DISCOVERED AT APPROX 57,000 MILES BUT WAS ASSUMED TO BE A LEAK FROM SLOPPY OIL CHANGE. REPORTED TO FORD CUSTOMER ASSISTANCE ON 8-2-2018. THEY SAID NO WARRANTY COVERAGE APPLIES. TOLD TO SAVE RECEIPTS FOR REPAIR WORK IN CASE OF A NHTSA RECALL.

08/02/2018
Components: SUSPENSION
Incident Date: 07/30/2018
Crash: No
Fire: No
Summary

RIGHT REAR TOE LINK BROKE WHILE DRIVING ON THE HIGHWAY. STEERING WAS COMPROMISED. THE LEFT REAR TOE LINK ALSO SHOWED SIGNS OF STRESS. THIS EXPLORER WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 16V245000 PERHAPS FORD NEEDS TO EXPAND THE NUMBER OF CARS RECALLED DUE TO THIS ISSUE.

08/01/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FMSK7D87EG******
Summary

SINCE THE EXPLORER WAS PURCHASED NEW IN 2014, WE HAVE EXPERIENCED STRONG EXHAUST FUMES IN THE CABIN AREA AFTER ACCELERATION IN EXCESS OF 3000 RPMS. OVER A YEAR AGO, DURING A ROUTINE SERVICE VISIT TO A FORD DEALERSHIP, THE TECHNICIAN ADVISED US THAT FORD WAS RECOMMENDING A SOLUTION INVOLVING PLACING "PATCHES" OM THE EXHAUST SYSTEM. WE AGREED FOR THE PROCEDURE TO BE DONE AND AFTER THAT DID NOT EXPERIENCE THE PROBLEM AGAIN UNTIL THE LAST TWO MONTHS. IF BEFORE ACCELERATING, THE VENT AND AIR CONDITIONING SYSTEM IS COMPLETELY SHUT OFF UNTIL ACCELERATION IS COMPLETED AND APPROXIMATELY 5 MILES HAVE BEEN TRAVELED, THE ODOR IS NOT DETECTED. WE HAVE DESCRIBED THE REOCCURRENCE OF THE PROBLEM TO THE LOCAL DEALERSHIP AND THEY HAVE CHECKED THE PATCHES AND REPORTED THAT THEY ARE STILL INTACT. THEY CANNOT OFFER ANY OTHER SOLUTION AND WE FEAR THAT THE FUMES MAY BE HAZARDOUS TO OUR HEALTH, AS WE CANNOT ALWAYS PREDICT THE NEED TO ACCELERATE.

07/31/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

WE JUST PURCHASED THE VEHICLE AND TOOK IT ON A ROAD TRIP WHEN DRIVING WE SMELT STRONG EXHAUST ODORS MORE SO WHEN ACCELERATING. WE DIDNT THINK ANYTHING OF IT UNTIL WE STARTED GETTING HEADACHES AND OUR 2 CHILDREN WERE COMPLAINING OF NAUSEA AND DIZZINESS AN LATER ON STARTED THROWING UP. OUR RETURN TRIP HOME WE DROVE WITH THE WINDOWS DOWN AS TO KEEP FRESH AIR IN THE CABIN. WE PARKED THE VEHICLE AND FOUND THERE WAS ALOT OF OTHER PEOPLE EXPERIENCING THE SAME ISSUE SO WE CALLED THE DEALERSHIP WE BOUGHT THE VEHICLE FROM AND ARE AWAITING TO HEAR BACK ON WHAT NEEDS TO BE DONE.

07/30/2018
Components: ENGINE
Incident Date: 07/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

EXHAUST SMELL/FUMES WERE NOTICED TWICE ON A 3 HOUR TRIP. PASSENGERS IN THE VEHICLE FELT NAUSEATED AND HAD HEADACHES THAT WERE NOT PRESENT BEFORE THE TRIP AND WERE RELIEVED AFTER EXITING THE VEHICLE.

07/26/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

WHEN SHIFTING THE CAR INTO PARK IT TAKES MULTIPLE ATTEMPTS FOR IT TO LOCK IN PARK AND SAFELY PARK THE VEHICLE. IN RESEARCHING THIS PROBLEM I'VE DISCOVERED THAT THERE ARE 100'S HAVING THIS ISSUE, AND AT $1300, TO REPAIR,WHY ISN'T IT RECALLED?

07/26/2018
Components: ENGINE AND ENGINE COOLING,POWER TRAIN
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH AND WHILE ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE PARK POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CROWSON AUTO WORLD, 541 MISSISSIPPI 15, LOUISVILLE, MS 39339, (662) 773-8070) WHERE IT WAS DIAGNOSED THAT THERE WAS NOT A SIGNIFICANT AMOUNT OF CARBON MONOXIDE DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

07/25/2018
Components: STRUCTURE
Incident Date: 06/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

I WAS DRIVING ON THE INTERSTATE AND BOTH PIECES OF THE WINDSHIELD TRIM FLEW OFF WITHIN 10 MINUTES OF ONE ANOTHER. LUCKILY ONE WAS PARTLY DETACHED AND I WAS ABLE TO KEEP IT FROM FLYING AND HITTING ANOTHER VEHICLE, BUT THE OTHER ONE FLEW OFF. LUCKILY, IT DID NOT HIT ANOTHER VEHICLE, BUT EASILY COULD HAVE HIT A VEHICLE BEHIND OR BESIDE US.

07/19/2018
Components: POWER TRAIN
Incident Date: 06/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

MY TRANSMISSION WILL NOT STAY IN PARK UNLESS I FORCE THE SHIFTER. FORD IS RECALLING 550,000 VEHICLES FOR THIS EXACT SAME PROBLEM. MY VEHICLE IS NOT INCLUDED IN THE RECALL. YA'LL SHOULD LOOK INTO THIS AS I BELIEVE THE 2014 FORD EXPLORER SHOULD BE INCLUDED IN THE RECALL.

07/17/2018
Components: SUSPENSION
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MEL HAMBELTON FORD, 11771 W KELLOGG ST, WICHITA, KS 67209, (316) 462-3673) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

07/15/2018
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

THE "DRIVER DOOR AJAR' WARNING LIGHT STAYS ON WHEN ENTERING OR EXITING THE VEHICLE EVEN WHEN THE DOOR IS CLOSED. I HAVE TO SLAM IT SEVERAL TIME TO GET THE LIGHT TO GO OFF.

07/13/2018
Components: STEERING
Incident Date: 06/19/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

STEERING GEAR AND TIE ROD ISSUE. TIE RODS HAVE FAILED AND STEERING GEAR IS GOING OUT. DEALER RECOMMENDS COMPLETE REPLACEMENT. DIAGNOSIS IS THAT STEERING WILL LOCK UP WILL DRIVING ONCE STEERING GEAR COMPLETELY FAILS.

07/12/2018
Components: STEERING
Incident Date: 07/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

THE FIRST TIME, THE VEHICLE WAS IN THE GARAGE AND AS I WAS BACKING OUT, THE TRACTION CONTROL AND POWER STEERING ASSIST FAILURE WARNINGS CAME. I TURNED OFF THE CAR AND EVERYTHING SEEMED TO REBOOT. THE NEXT TIME I WAS JUST PULLING OUT OF A PARKING LOT, BUT THIS TIME, THE CAR TOOK NUMEROUS ATTEMPTS TO FINALLY REBOOT. THEN I WAS ON A HIGHWAY AND WAS BARELY ABLE TO MAKE IT TO THE BREAKDOWN LANE TO STOP AND TRY TO REGAIN POWER STEERING. THAT WAS VERY DANGEROUS! SHORTLY THEREAFTER, I TURNED ON THE CAR IN THE GARAGE, AND THE LIGHT CAME ON AND NEVER WENT OUT ALONG WITH THE POWER STEERING. MY QUESTION IS; WHY IS THIS EXACT PROBLEM A RECALL FOR 2011 2012 2013 EXPLORERS BUT NOT 2014? MY ACQUAINTANCE ALSO HAS AN EXPLORER AND IS EXPERIENCING THE SAME ISSUE. CLEARLY FORD IS AWARE OF THIS DANGEROUS MALFUNCTION.

07/05/2018
Components: STEERING
Incident Date: 07/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

WHILE DRIVING AT 70 MPH THE LEFT WHEEL FELT LIKE IT WAS GOING LEFT AND THE RIGHT FELT LIKE IT WAS GOING RIGHT WHILE HOLDING WHEEL STRAIGHT. VERY DIFFICULT TO CONTROL. THEN STEERING ASSIST FAULT MESSAGE AND TRACTION CONTROL LIGHT CAME ON.

07/05/2018
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 07/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR0EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE DRIVER, A POLICE OFFICER, WAS TRAVELING VARIOUS SPEEDS, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BRAKE HOSE CONNECTED TO THE CALIPER HAD FRACTURED. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A POLICE FACILITY WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT PASSENGER SIDE BRAKE HOSE CONNECTED TO THE CALIPER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CA3-15196031R3N7Z5. THE APPROXIMATE FAILURE MILEAGE WAS 70,429.

07/04/2018
Components: ENGINE
Incident Date: 07/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

EXHAUST FUMES COMING IN THROUGH A/C VENT UPON RAPID ACCELERATION. HAD ALWAYS BEEN A PROBLEM SINCE FIRST PURCHASING THE VEHICLE IN 2014. FORD HAS TRIED TO REPAIR PROBLEM FOUR TIMES AND IT IS STILL NOT FIXED. IT IS A DESIGN FLAW THAT FORD HAS NOT ADDRESS SINCE 2011 WHEN THIS MODEL FIRST CAME OUT AND STILL ARE PRODUCING THE VEHICLE WITH SAME DESIGN. THE REASON WHY THE FORD EXPLORER POLICE CARS HAVE MORE ISSUES IS NOT BECAUSE OF ALTERATION WITH THE VEHICLES IT IS BECAUSE THEY DRIVE THE VEHICLES FASTER AND THE HARDER YOU PUSH THE VEHICLE THE MORE YOU WILL NOTICE THE EXHAUST FUMES. THAT'S WHY THERE HAVE BEEN MORE ISSUE'S WITH FORD EXPLORER OLICE VEHICLES. THE ISSUE HAPPENS ALL THE TIME. THE VEHICLES NEED TO BE RECALLED BEFORE MORE PEOPLE GET HURT.

07/02/2018
Components: ENGINE AND ENGINE COOLING
Incident Date: 02/01/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SCHULTENS FORD (2400 W 6TH ST, THE DALLES, OR) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO CRACKS IN THE HEADLAMP ASSEMBLIES. THE DEALER STATED THAT THE VEHICLE NEEDED ADHESIVE ADDED TO THE OPENING OF THE HEADLAMP ASSEMBLIES. THE VEHICLE WAS REPAIRED. THE CONTACT'S HUSBAND SUSTAINED HIGH HEMOGLOBIN LEVELS AND REQUIRED MEDICAL ATTENTION. ONE YEAR PRIOR TO THE FAILURE, THE CONTACT'S HUSBAND WAS HOSPITALIZED BECAUSE HIS BLOOD HEMOGLOBIN LEVELS WERE HIGH DUE TO CARBON MONOXIDE POISONING. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.

07/02/2018
Components: AIR BAGS,SEAT BELTS
Incident Date: 05/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

EXHIBITS AN AIR BAG WARNING LIGHT DUE TO HIGH RESISTANCE BETWEEN RCM AND SECOND ROW INFLATABLE SEAT BELT CIRCUIT

07/02/2018
Components: ENGINE
Incident Date: 07/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

UPON ACCELERATION IN PASSING GEAR THERE'S A FOUL ODOR COMING THRU THE AIR VENTS. IT SMELLS LIKE AN OVER HEATED HAIR DRYER. IT'S BAD ENOUGH THAT THE WINDOWS NEED TO BE OPENED TO LET THE ODOR OUT. MY SUV IS IN THE SHOP FOR THE 2ND TIME IN A YEAR WITH THE SAME PROBLEM. TODAY'S DATE IS 07/02/2018

06/26/2018
Components: STEERING,TRACTION CONTROL SYSTEM,ENGINE
Incident Date: 06/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL FAILED TO MOVE. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND THE OIL PRESSURE, STARTING SYSTEM FAILURE, TRACTION CONTROL, AND ENGINE COOLANT WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (EXPRESSWAY FORD, 3800 HIGHWAY 62 W, MT VERNON, IN 47620, (812) 838-4366) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY OR RECALL. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE LOCAL DEALER. ADDITIONALLY, THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 120,336.

06/23/2018
Components: SUSPENSION
Incident Date: 06/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AT6EG******
Summary

I DISCOVERED THAT ON EACH SIDE 1 OF THE 2 BOLTS SECURING THE SUB-FRAME STABILIZER BRACKET TO THE BODY WAS MISSING AND THE OTHER ONE WAS ALMOST OUT. IN THE ATTACHED PARTS DIAGRAM THE BOLTS ARE HS1. THE CAR HAS 104,000 MILES AND IT IS CLEAR THAT HAD I NOT NOTICED THE REMAINING 2 BOLTS WOULD HAVE FALLEN OUT LEAVING THE REAR OF THE SUB-FRAME ABLE TO MOVE AROUND. THE MAIN SUB-FRAME BOLTS WOULD THEN HAVE COME UNDER INCREASED STRAIN AND THE SUSPENSION WOULD HAVE BEEN SUBJECT TO INCREASED MOVEMENT IN UNINTENDED DIRECTIONS.

06/22/2018
Components: STEERING
Incident Date: 06/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

2014 EXPLORER SPORT - ISSUE STARTED AS SMALL CLICK/POP WHEN TURNING WHEEL LEFT OR RIGHT AT LOW SPEED AROUND 48K MILES. ISSUE HAS ESCALATED AT 51K MILES TO STEERING LOCKING UP MID-TURN, IN-MOTION STILL AT LOW SPEED FOR 3-5 SECONDS UNTIL IT RELEASES ON ITS OWN.

06/18/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

MY WIFE AND KIDS COMPLAIN OF HEADACHE'S AND NAUSEA AFTER PROLONGED TIME TRAVELING IN SAID VEHICLE. SMELL OF EXHAUST TYPE FUMES WITHIN THE CABIN AREA.

06/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

THE POWER CONTROL LOCKS HAVE QUIT FUNCTIONING. IT STARTED WITH THE FRONT DRIVER SIDE DOOR, AND 2 MONTHS LATER IT STARTED HAPPENING ON THE BACK DRIVER SIDE DOOR AS WELL. THE KEY FOB DOES NOT WORK FOR UNLOCKING THE DOORS. THE DOOR LOCK ON THE DOOR PANEL DOES THAT LOCK/UNLOCK THE DOORS EITHER. YOU HAVE TO MANUALLY LOCK/UNLOCK THE DOORS BY HAND. THE ISSUE WITH THE FRONT DRIVER SIDE DOOR STARTED ABOUT 6 MONTHS AGO. THE ISSUE WITH THE BACK DRIVER SIDE DOOR STARTED ABOUT A MONTH AGO. BOTH ISSUES ARE STILL HAPPENING.

06/10/2018
Components: POWER TRAIN
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: A15K8D82EGA******
Summary

TAKATA RECALL) I WAS DRIVING MY KIDS TO SCHOOL WHEN MY TRUCK MADE A CRAZY SOUND AND FELT LIKE CAR CAME TO A STOP WHILE GOING APPROX 40 MILES PER HOUR, IT THREW OUR BODIES IN A JERKING MOTION. I IMMEDIATELY GOT CAUTIOUS DRIVING NOW NO MORE THEN APPROX 5 MILES PER HOUR TO PREVENT US FROM JERKING US AS IT KEPT MAKING THE TRUCK JERK. AFTER CAUTIOUSLY DRIVING IT HOME AND HAVING TO KEEP MY KIDS OUT OF SCHOOL I PARKED IT AND GOT A EVALUATION ON TRUCK ISSUE WHICH I WAS TOLD SEEM TO BE TRANSMISSION I THEN AFTER GOT ON THE PHONE WITH FORD MOTOR COMPANY WHO REFUSED TO ASSIST ME WITH ANY HELP OR EVEN TAKE MY COMPLAINT UNTIL I TOOK IT TO ONE OF THEIR DEALERS.I EXPLAINED TO HER THE REPRESENTATIVE I WAS LOOKING FOR THE BEST ADVICE AND SEE IF THEY BE WILLING TO WORK WITH ME BECAUSE AFTER LOOKING UP THIS MAKE AND MODELS TRANSMISSION I FOUND OUT THERE'S SEVERAL DEFECTS ALSO THE SAME STYLE OF TRANSMISSION BEING PUT INTO OTHER FORD VEHICLES . WHILE RESEARCHING I CAME ACROSS SEVERAL OWNERS WHO HAVE HAD NIGHTMARES ALSO WITH THEIR TRANSMISSIONS OR PARTS WITHIN THE TRANSMISSION . I AM REACHING OUT BECAUSE THE COST OF THIS IS GOING TO BE ABOUT $2000 FOR THE LABOR AND PART REPLACEMENT NOT INCLUDING MISSED TIME AT WORK LOST WAGES RENTAL VEHICLES.IT IS VERY FRUSTRATING AND COULD BE VERY DANGEROUS THAT THESE TRANSMISSIONS CAN JUST FAIL WITH NOTICE WHILE DRIVING AT HIGH SPEEDS .I HAVE TRIED TO GO THROUGH FORD MOTOR COMPANY AND GET SOME TYPE OF SOLUTION I'VE SEEN MANY CONSUMERS WITH THE SAME ISSUE AND FEEL FORD SHOULD TAKE MORE RESPONSIBILITY AND BE HELD ACCOUNTABLE FOR THIS WHAT'S IT GOING TO TAKE A LOST LIFE!? THE SAME VEHICLE HAS AN CARBONMINOXCIDE LEAK THAT IS KNOWN THROUGHOUT THEIR VEHICLE AND SUSPENSION ISSUES IN THE REAR THIS PARTICULAR VEHICLE HAS MANY FAULTS TO IT AND I BELIEVE THEY ARE TRYING TO COVER IT TO SAVE THEM FROM PAYING THE COST BACK TO CONSUMERS . PLEASE HELP!!

06/05/2018
Components: AIR BAGS
Incident Date: 02/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GR4EG******
Summary

EXHIBITS AN AIR BAG WARNING LIGHT INTERMITTENTLY DUE TO HIGH RESISTANCE BETWEEN RCM AND SECOND ROW INFLATABLE SEAT BELT CIRCUIT

06/01/2018
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 05/27/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

40,000 MILES INTO A NEW CAR, REAR BRAKES ARE COMPLETELY WORN DOWN. THE PASSENGER SIDE NEEDED A NEW TEMPERATURE DOOR ACTUATOR TO ALLOW THE CLIMATE CONTROL TO WORK PROPERLY.

05/31/2018
Components: STEERING
Incident Date: 05/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

STEERING ASSIST FAULT MESSAGE CAME UP WHEN MY WIFE STARTED DRIVING OFF TO PICK UP OUR KID FROM SCHOOL AND STEERING WAS EXCESSIVELY DIFFICULT FOR HER TO SAFELY MANAGE. VEHICLE CURRENTLY HAS 92,350 MILES.

05/23/2018
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 05/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

MY HUSBAND, SON AND MYSELF WERE DRIVING FROM HIGH POINT NC TO WINSTON SALEM NC ABOUT 30 MINUTES DRIVE, BEFORE ARRIVE TO OUR DESTINATION WE HAVE TO STOP ALMOS IN THE MIDDLE OF A ROAD BECAUSE WE WERE FEELING SHORT OF AIR ALMOST UNABLE TO BREATH AND FEELING CHEST SUPPRESSION AND NAUSEA OUR SON GIVE COMPLAIN ABOUT THE SMELL IN THE BACK SEAT BUT I WAS UNABLE TO FEEL IT DUE TO STUFF NOSE. MY HUSBAND HAD TO DRINK TWO BOTTLES OF WATER AND WE GOT OFF THE VEHICLE LIVING ALL DOORS OPEN, THE ODOR WAS VERY STRONG. IN MAY 15 2018 WE TOOK THE VEHICLE TO THE DEALER WHEN WE LEARNED ABOUT THE CARBON MONOXIDE RECALL THEY SAY THEY MADE THE REPAIR AND TODAY MAY 23 WE ALMOST CRASH. I THANKS GOD WE STOPPED AND GOT OFF THE CAR.

05/16/2018
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 05/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

WHILE DRIVING THE TRACTION CONTROL TURNED OFF, WHICH CAUSED THE ELECTRONIC STEERING TO TURN OFF. THE CAR JERKED TO THE LEFT SIDE (ALMOST HITTING A BOX TRUCK). I HAD TO PULL THE STEERING WHEEL WITH ALL MY STRENGTH TO GET THE CAR TO STEER CORRECTLY. TOOK THE CAR TO DEALERSHIP AND WAS TOLD THE ELECTRONIC STEERING GEAR NEEDED TO BE REPLACED.

05/14/2018
Components: UNKNOWN OR OTHER
Incident Date: 11/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

I PURCHASED AN USED 2014 EXPLORER AND BEEN HAVING ISSUES WITH A GAS ODOR. I WAS NEVER INFORMED ABOUT THIS PROBLEM WHEN I PURCHASED THE VEHICLE. UPON RECEIVING A RECALL I THEN BECAME AWARE OF THE PROBLEM. I BROUGHT IT IN AND THEY SUPPOSEDLY CORRECTED IT. NOW IT IS WORST. I WILL BRING IN AGAIN TO FIX THE SMELL. MY 11 YEAR OLD DAUGHTER SUFFERS FROM MIGRAINES AND WAS PLACED ON ADULT MIGRAINE PREVENTATIVE. MY FIANCE HAS BREATHING ISSUES AND NOW USES INHALERS. I BELIEVE THE EXHAUST FUMES IS THE CAUSE OF THE MEDICAL ISSUES.

05/14/2018
Components: STEERING
Incident Date: 05/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

STOPPED FOR FUEL ON 5/13/18. WHEN I RESTARTED THE VEHICLE I RECEIVED A WARNING STATING SERVICE POWER STEERING ASSIST FAILURE. NO LONGER HAVE POWER STEERING, TRACTION CONTROL, OR TURN SIGNALS. BRINGING IT TO THE DEALERSHIP TODAY. VEHICLE WAS MANUFACTURED 10/2013.

05/03/2018
Components: STEERING
Incident Date: 05/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

LOST POWER STEERING WHILE DRIVING ON A LOCAL STREET. POWER STEERING CAME BACK THE NEXT DAY AND LASTED 3 DAYS BEFORE GOING OUT AGAIN.

05/01/2018
Components: STRUCTURE
Incident Date: 04/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

THE A-PILLAR EXTERIOR MOLDING FELL OFF. THIS WAS THE SECOND TIME SUCH A PART FALLING OFF. THIS TIME IT WAS THE DRIVER SIDE. THE FIRST TIME WAS A YEAR AGO ON THE PASSENGER SIDE. THE A-PILLAR EXTERIOR MOLDING FELL OF ON THE FREEWAY AT HIGH SPEED. THE CAR WAS ESSENTIALLY A HIGH-SPEED ROAD HAZARD TO PUBLIC SAFETY, BECAUSE THE POINTED HARD PLASTIC MOLDING BECAME A PROJECTILE THAT CAN SERIOUSLY HURT SOME CAR OR PEOPLE BEHIND.

04/23/2018
Components: STEERING
Incident Date: 04/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

THE ELECTRONIC STEERING GEAR ABRUPTLY FAILED. PULLING OUT OF MY DRIVEWAY. STEERING STOPPED AND RECEIVED LIGHT WARNING. ' STEERING LOSS STOP SAFELY' LOST ALL FUNCTION OF STEERING AND TRACTION. DEALERSHIP SAYS 2234.00 TO REPAIR. THIS WAS A RECALL ON THE 2013 VEHICLES AND OLDER. I COULD HAVE EASILY BEEN ON HIGHWAY THE DAY BEFORE WITH MY KIDS. IT WOULD HAVE CAUSED SEVERE ACCIDENT, TO LOSE STEERING AT 65 MPH.

04/15/2018
Components: UNKNOWN OR OTHER
Incident Date: 04/12/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

12 APRIL 2018 ACCELERATING UP HILL AC ON. 80 DEGREES OUTSIDE . NO OTHER PASSENGERS IN THE VEHICLE. VEHICLE WAS SHIFTING AROUND 5000 ROM, IN AUTOMATIC, NOT MANUAL. AGAIN I SMELLED A SULFURRY PROPANISH IDOR. IT LASTED ABOUT 2 MINUTES. I HAVE HAD ALL RECALLS / SERVICE BULLETINS PERFORMED BY MY DEALER. I HAVE INFORMED MY DEALER. HELP BEFORE FORD KILLS ME! THERE IS EXHAUST GETTING INTO THE PASSENGER CABIN!!!

04/12/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

"DRIVER SIDE DOOR AJAR" LIGHT CONTINUES TO COME ON EACH TIME I START THE CAR. I HAVE TO OPEN AND SHUT THE DOOR TO GET IT TO TURN OFF. THAT OCCURRED FOR ONE MONTH. NOW THE LIGHT WILL NOT TURN OFF AND THE "TRANSMISSION IS NOT IN PARK" LIGHT TURNS ON WHILE I AM DRIVING. IN ADDITION, THE DOME LIGHTS WILL NOT GO OFF WHEN I PARK THE CAR UNLESS I CONSTANTLY ADJUST THE LIGHT DIAL AND EVENTUALLY THE DOME LIGHT WILL GO OFF WHEN THE DOORS ARE LOCKED (30 MINUTES TO GET IT OFF THE OTHER NIGHT). REGARDING THE REAR TRANSMISSION NOISE. OVER 50 PERCENT OF THE TIME WHEN I AM BACKING OUT OF A PARKING SPOT, I HEAR A CLUNKING SOUND AS THOUGH I STRUCK AN OBJECT ONLY TO FIND THAT NOTHING IS BEHIND ME. FINALLY, WHEN I ENTER MY CAR AND START IT, I HEAR A LOUD POPPING SOUND IN THE FRONT WINDSHIELD LIKE THE WINDSHIELD GLASS IS CRACKING. NO IDEA WHAT THAT MAY BE.

04/05/2018
Components: ENGINE
Incident Date: 03/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

VEHICLE HAS A PROBLEM WITH CAM PHASERS, CAM POSTITION SENSORS & STRETCH TIMING CHAIN

03/29/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

AFTER SEVERAL LONG TRIPS WITH THE 2014 FORD EXPLORER SPORT, I HAVE HAD THE FEELING OF BEING ILL. SPECIFICALLY, HEADACHE, VERY WEAK, LIGHTHEADED AND NAUSEOUS. HAS HAPPENED NUMEROUS TIMES SINCE I BOUGHT THE CAR.

03/27/2018
Components: AIR BAGS
Incident Date: 03/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

THE AIRBAG WARNING LIGHT HAS BEEN ON FOR APPROXIMATELY A MONTH AND FINALLY HAD A CHANCE TO HAVE FORD TROUBLESHOOT THE CAUSE WHILE IN FOR THE EXHAUST SYSTEM RECALL, AS WELL AS HAVING TO REPLACE A FAILED BLENDDOOR MOTOR AND LOOK AT AN AUTOMATIC TAILGATE ISSUE. A LOCAL FORD DEALERSHIP IDENTIFIED THAT THE CAR HAD A DEFECTIVE AIRBAG RESTRAINT CONTROL MODULE THAT IS ASSOCIATED WITH THE REAR FACTORY WIRING HARNESS WITH THE VEHICLES EQUIPPED WITH REAR INFLATABLE SEAT BELTS. THE CAR HAS 61,000 MILES. THE WARRANTY EXPIRED AT 60,000. I BOUGHT IT CERTIFIED PRE OWNED BUT UNFORTUNATELY THE BUMPER TO BUMPER COVERAGE IS ONLY 12 MONTHS OR 12,000 MILES AND I'VE HAD IT FOR 14 MONTHS. FORD INFORMED ME THAT IT IS A KNOWN ISSUE BUT WILL NOT SUBMIT A RECALL ON THIS KNOWN FAILED SRS COMPONENT DESIGN AND WILL COST ME OVER $550 TO FIX. THEY HAVE AN INTERNAL TECHNICAL BULLETIN WITH THE CORRECTIVE ACTION AS A NEW FACTORY DESIGNED WIRING HARNESS. I AM COMPLETELY AT A LOSS THAT THIS IS A SAFETY ISSUE AND WELL KNOWN, YET FORD REFUSES TO RECALL.

03/26/2018
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 03/23/2018
Crash: No
Fire: No
Summary

THE SMELL OF EXHAUST WAS OVERWHELMING AND FINALLY A "FIX" WAS GENERATED. THE FIX IS WORSE THAN THE ORIGINAL PROBLEM. NOW THERE IS AN EXTREMELY STRONG SMELL OF GASOLINE THAT FLOODS THE CABIN OF THE VEHICLE. THIS OCCURS WHEN IN IDLE, WHEN DRIVING, WHEN OTHER CARS ARE AROUND OR IF I AM THE ONLY CAR IN THE LOT. OFTEN I NOTICE WHEN THE HEATING SYSTEM IS ON.

03/19/2018
Components: ENGINE
Incident Date: 11/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85E6******
Summary

EXHAUST SMELL IN PASSENGER CABIN AFTER HARD ACLERATION!

03/19/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

PURCHASED IN AUG 2017, RECEIVED CUSTOMER SATISFACTION LETTER REGARDING CARBON MONOXIDE. TOOK LAST MONTH TO FORD DEALER FOR FIX AND THE EXHAUST FUMES ARE NOW WORSE. I HAVE TO DETECTORS IN THE CAR THAT BOTH ARE ALARMING AFTER DRIVING ONLY A FEW MINS, MY ENTIRE FAMILY HAS ONSET OF HEADACHE IF WE RIDE IN THE CAR, I HAVE TO ROLL DOWN ALL THE WINDOWS. FORD STATES THEY FIXED THE ISSUE BUT IT'S WORSE NOW TO ME. IT SMELLS LIKE A LAWN MOWER ON SIDE CABIN OF THE EXPLORER

03/15/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

WHEN PUTTING THE SHIFTER INTO PARK A WARNING LIGHT COMES ON THAT SAYS TRANSMISSION NOT IN PARK. YOU NEED TO WIGGLE THE SHIFTER TO GET THE WARNING LIGHT TO GO AWAY AND ACTUALLY ENGAGE IN PARK. I BROUGHT IT IN TO THE DEALER AND FOUND OUT THE SHIFTER ASSEMBLY IS FAULTY AND NEEDS TO BE REPLACED. THIS IS A $500 REPAIR ON A CAR THAT ONLY HAS 33000 MILES ON IT. I'M AFRAID IF I DON'T REPLACE IT I WILL BE STRANDED SOMEPLACE BECAUSE I WON'T BE ABLE TO START IT IF IT WON'T CONNECT WITH THE COMPUTER SAYING IT IS IN DRIVE. I FEEL THIS A FAULTY PART FROM FORD . THIS JUST SEEMS LIKE AN EXPENSIVE REPAIR FOR A VEHICLE WITH SUCH FEW MILES ON IT. OF COURSE IT IS OUT OF WARRANTY.

03/08/2018
Components: STEERING
Incident Date: 02/26/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT 70 MPH, THE "POWER STEERING FAILED" WARNING MESSAGE ILLUMINATED. DOAN FORD IN BELMONT, OHIO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS PENDING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.

02/27/2018
Components: UNKNOWN OR OTHER
Incident Date: 02/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

AFTER DRIVING AND VEHICLE IS TO RUNNING TEMPERATURE WHEN YOU STOP OR ARE IDLE SMELL OF EXHAUST TYPE FUMES ENTER CABIN OF CAR. HAVE BEEN TO DEALER TWICE AND NOT SURE PROBLEM IS FIXED. PROBLEM STARTED AT 38,000 MILES. CAN HARDLY BREATH WHEN OCCURS AND HAVE TO OPEN WINDOW. FEEL NEED TO REPORT BECAUSE CONCERNED FOR CO2 SAFETY. ORDERED CO2 SENSOR FOR CAR FOR SAFETY. PLEASE MAKE FORD DO SOMETHING ABOUT THIS.

02/22/2018
Components: ENGINE
Incident Date: 02/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

DURING COMMUTES TO AND FROM WORK, TYPICALLY WITH STOP-AND-GO CONDITIONS AT SLOW SPEED, I BECOME VERY SLEEPY AND INATTENTIVE, ALMOST TO THE POINT OF PASSING OUT. THIS HAPPENED RECENTLY AFTER HAVING THE CAR SERVICED FOR OIL CHANGE AND A STANDARD 15-POINT INSPECTION.

02/22/2018
Components: ENGINE
Incident Date: 12/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

STRONG EXHAUST ODOR CAN BE SMELLED IN THE CABIN SHORTLY AFTER STARTING THE VEHICLE AND WHILE DRIVING. THIS ODOR CAUSES NAUSEA AND LIGHTHEADEDNESS WHILE IN THE VEHICLE. DRIVING WITH THE WINDOWS OPEN DOES HELP TO DISSIPATE THE SMALL BUT DOES NOT TAKE IT AWAY COMPLETELY.

02/16/2018
Components: AIR BAGS
Incident Date: 01/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

VEHICLE UNDER SRS WARRANTY, 5 YEAR -60,000 MILE WARRANTY AND AIRBAG LIGHT ILLUMINATES. TAKEN TO DEALER AND COMPLAINT WITH FORD. NOTIFIED IT IS A BAD CONNECTOR IN THE REAR SEAT TO INFLATABLE SEATBELT AIRBAGS. AIRBAG SYSTEM WILL NOT WORK UNLESS REPLACED. NOT COVERED UNDER WARRANTY. THIS IS A KNOWN FORD ISSUE WITH TSBS ISSUED AND IS A SAFETY ISSUE SINCE SRS SYSTEM WILL NOT WORK. THIS IS A SAFETY ISSUE THAT FORD IS IGNORING.

02/13/2018
Components: ENGINE AND ENGINE COOLING
Incident Date: 01/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL EXHAUST ODOR. THE FAILURE OCCURRED WITHOUT WARNING. HENRTRICH FORD LINCOLN (1427 BAY RD, MILFORD, DE) WAS CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OTHER OCCASIONS WHERE A CO2 SERVICE CAMPAIGN WAS PERFORMED AND THE CABIN AIR FILTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

02/06/2018
Components: STEERING
Incident Date: 01/30/2018
Crash: No
Fire: No
Summary

WHILE OPERATING MY 2014 FORD EXPLORER XLT, THE STEERING WAS UNRESPONSIVE AND WOULD SEIZE UP WHILE DRIVING AROUND TURNS. OTHER TIMES THE STEERING WHILE IS EXTREMELY HARD TO TURN WHILE OPERATING AROUND TURNS ON BOTH CITY AND HIGHWAYS. I BELIEVE THE ISSUE IS WITH THE ELECTRONIC POWER STEERING.

02/05/2018
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

WHILE VEHICLE IN MOTION,, ON HIGHWASY AT 70 MILES PER HOUR DASH BORAD LIGHT WENT COMPLETELY OUT FOR 15 OR 20 SECONDS. THIS EVEN HAPPENED THREE TIMES. ALL THREE TIMES CAR WAS ON HIGH WAY PERFORMING AT 70I;ES AN HOURS OR BETTER.

02/04/2018
Components: ENGINE
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

I DRIVE MY FORD EXPLORER ALMOST EVERY DAY AND I WAS BECOMING PROGRESSIVELY FATIGUED AND DIZZY ( LOSS OF NORMAL BALANCE). I COULD NOT PIN PONT THE PROBLEM AREA UNTIL I RECEIVED AN "URGENT RECALL NOTICE" FROM OUR REGULAR FORD DEALERSHIP IN BELVIDERE, ILLINOIS. MY DOCTOR ORDERED A SPECIAL BLOOD TEST WHICH CONFIRMED A HIGH LEVEL OF CARBON MONOXIDE IN MY BLOOD. THE VEHICLE WAS REPAIRED BUT I STILL HAVE SOME AMOUNT OF THE HEALTH PROBLEMS. THANKS, JIM

02/01/2018
Components: STEERING
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

A INTERNAL FAULT IN EAPS STEERING RACK, FAULT CODE 58530. FORD HAD RECALL ON 2013 MODELS, MINE WAS SHIPPED TO DEALER JAN. 2014. STILL HAD SAME ISSUE AS 2013. HAS TO MORE OF THEM OUT THERE. DEALER DID NOT INFORM OF 2013 RECALL AT TIME OF REPAIR. STEERING WAS NOT OK WHEN TURNING LEFT MADE NOISE AND VIBRATED.

01/30/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 03/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

SMELL EXHAUST IN CABIN UNDER ACCELERATION WITH HVAC SYSTEM ON ESPECIALLY IN RECIRCULATE MODE. VEHICLE HAS BEEN TO DEALERSHIP 5 TIMES WITH THE CURRENT SERVICE BULLETINS PERFORMED AND CAN STILL SMELL EXHAUST IN THE CABIN. THE VEHICLE WAS UNDER WARRANTY WHEN FIRST REPORTED AND THE ISSUE NOT RESOLVED AND FORD SAYS THAT'S ALL THEY CAN DO.

01/28/2018
Components: POWER TRAIN
Incident Date: 01/28/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

SUDDEN ONSET OF GRINDING NOISE. UPON EXAMINATION AND CONFIRMATION OF ENGINE OIL, COOLANT AND TRANSMISSION FLUID LEVELS, DETERMINED THAT TRANSFER CASE/PTU WAS FAILING. CAUSED LOUD CLANKING AND GRINDING NOISES WHILE IN FORWARD GEARS WHICH WAS WORSENED WHEN TURNING. GEARBOX LOCKED UP WHILE IN TURN AND STOPPED VEHICLE IN ROADWAY WHILE CROSSING OPPOSITE TRAFFIC LANE. NO SIGNS OF FLUID LEAKS FROM TRANSFER CASE OR TRANSMISSION.

01/26/2018
Components: WHEELS
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE FRONT DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE OPERATED AS INTENDED PRIOR TO BEING SERVICED AT RICART AUTOMOTIVE GROUP (4255 S HAMILTON RD, GROVEPORT, OH). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,977.

01/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

THE SMELL OF EXHAUST FUMES IN THE VEHICLE WITH WINDOWS CLOSED UNDER MANY SPEEDS. THIS IS CAUSING HEADACHES AND DIZZINESS. INITIAL COMPLAINTS TO FORD DEALER LAST YEAR MENTIONED THERE WAS NO RECALL OR BULLETIN. LATER IN THE YEAR I RECEIVED A BULLETIN FOR REPAIR. THIS WAS COMPLETED YESTERDAY 1/24/18. WILL CONTINUE TO MONITOR EXHAUSTE SMELL, BUT STILL HAVE MAJOR HEALTH CONCERNS.

01/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

A NOXIOUS ODOR RESEMBLING EXHAUST FILLS THE CAB OF THE VEHICLE INTERMITTENTLY, BUT NOT CONTINUOUSLY ON EVERY DRIVE. THE ODOR IS MORE NOTICEABLE AT IDLE OR STOP. THE ODOR SEEMS TO COME FROM THE HEATER/AC VENTS WHILE THEY ARE BLOWING AIR. THE PROBLEM HAS ONLY BEEN NOTED WITH THE HEATER OR AIR VENTS BLOWING AS AC HAS NOT BEEN USED THIS TIME OF SEASON. ON OCCASION, WE HAVE FELT ILL AFTER DRIVING (2 ADULTS IN THEIR MID 40'S, 2 CHILDREN AGES 6 AND 10). THE LOCAL FORD DEALER HAS PERFORMED THE 'CUSTOMER SATISFACTION/RECALL' WORK ON THE EXHAUST SYSTEM WITH NO IMPROVEMENT IN SYMPTOMS. THEY HAVE EXAMINED THE CAR SEVERAL TIMES AND HAVE BEEN UNABLE TO LOCATE A CAUSE OR SOURCE OF THE SMELL. THE CAR WAS PURCHASED USED 1.5 YEARS AGO FROM DEALER (NOT CERTIFIED PRE-OWNED). THE PROBLEM WITH THE EXHAUST ODOR WAS NOT NOTED UNTIL A FEW MONTHS AGO, BUT DEVELOPED SUDDENLY. ASIDE FROM THIS ISSUE, THE CAR HAS NOT HAD ANY MAJOR MECHANICAL OR ELECTRICAL ISSUES SINCE WE HAVE OWNED IT.

01/25/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

THE CAB FILLS UP WITH A STRONG EXHAUST ODOR PERIODICALLY, PROBABLY 40 PERCENT OF THE TIME. IT HAPPENS MOST FREQUENTLY AFTER THE CAR HAS BEEN DRIVEN OVER 35 MPH AND THEN SLOWS DOWN. I HAVE HAD THIS [PROBLEM CHECKED OUT TWICE AT MY A FORD SERVICE PROVIDER, BUT THEY SAY THEY CAN'T SMELL IT AND THEY DENY IT IS PRESENT. THEY DID SOME TYPE OF REPAIR THAT DID NOT SOLVE THE PROBLEM. ODOR IS VERY STRONG IN BACK SEAT AREA WHERE SMALL CHILDREN RIDE. ODOR IS ALSO STRONG AT RED LIGHTS AND PULLING INTO THE GARAGE. THIS HAS BEEN A PROBLEM FOR ABOUT A YEAR.

01/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 06/06/2017
Crash: No
Fire: No
Summary

BASICALLY I AM HAVING ISSUES WITH THE EXHAUST. AT DIFFERENT TIMES I HAVE A STRONG EXHAUST SMELL IN THE VEHICLE I WENT TO THE DEALER AND THEY PROGRAMMED IT TO BLOW OUTSIDE AIR BUT I CAN STILL SMELL THE FUMES

01/24/2018
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

SMELL EXHAUST FUMES INSIDE OF SUV AT DIFFERENT TIMES. SMELL OCCURS WHEN PUSHING ON THE GAS. CAR IS IN MOTION ON ANY TYPE OF STREET OR HIGHWAY. DEALERSHIP RECOMMEND REPLACING THE POWER TRANSFER UNIT($1,800) NO CHANGE. STILL HAVE SMELL

01/22/2018
Components: SERVICE BRAKES
Incident Date: 01/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

VEHICLE REAR BRAKE PADS RELEASED FROM CALIPER, RESULTING IN UNCONTROLLABLE BREAKING WHILE DRIVING AT HIGHWAY SPEEDS. IT IS IMPORTANT TO NOTE THAT THE EMERGENCY BRAKE WAS ALSO USELESS BEING THE BRAKE PADS WERE NOT IN PLACE. FORD RECOGNIZES THIS ISSUE UNDER; TSB # ASI-44564 NHTSA ID #10056207. BRAKES (PWS) TSB #ASI-44564NHTSA ID #10056207 DATE ANNOUNCED: MAY 01 2014 ADDITIONAL INFO: HOW TO FIX SUMMARY: FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS. WITH BRAKE HARDWARE KNOWINGLY FAILING, THIS IS CAUSE FOR IMMEDIATE CONCERN. IN THIS INSTANCE THE VEHICLE HAS ONLY 13,000 MILES, MUCH UNDER THE LIFE EXPECTANCY OF ANY PASSENGER VEHICLE'S BRAKING COMPONENTS. IF PARTS ARE CORRODING TO THE POINT WHERE BRAKE PADS FALL OUT (DEALERSHIP STATES THE BRAKE CLIPS THEMSELVES CORRODED), FORD SHOULD BE HELD LIABLE FOR ALL EXPENSES TO DATE, AND REPLACE ALL VECHILES WITH THESE FAULTY PARTS UNDER A RECALL BEFORE TRAGEDY HAPPENS DUE TO IGNORANCE. BRAKING SYSTEMS IN VEHICLES SHOULD BE FIRST PRIORITY.

01/22/2018
Components: UNKNOWN OR OTHER
Incident Date: 01/18/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

I HAVE A 2014 FORD EXPLORER OR DID !!!! ON 1-18-2018 I PASSED OUT BEFORE BEING INVOLVED IN VERY BAD ACCIDENT ! I WAS DRIVING TO WORK BRIGHT SUNNY DAY . PASSED OUT WENT THRU STOP SIGN A WORK TRUCK HIT MY SUV SPUN IT AROUND ! I RECALL NOTHING OTHER THAN DRIVING THEN WAKING UP TO MY GPS SAYING I WAS IN A CAR ACCIDENT AND IF I NEEDED 911. I DON'T DRINK DON'T DO DRUGS . 35 AND HEALTHY / MY CAR WENT TO THE FORD DEALER FOR THE RECALL ON THE C02 LEAKS AND DOOR PANEL . I MADE THE APPT A WEEK PRIOR THE END OF THE DAY NOTHING WAS REPAIRED THEY SENT ME THE RECALL LETTER AND FIXED NOTHING! THEY DIDN'T EVEN CHECK TO SEE IF MY VEHICLE WAS AT RISK ! I KNOW THERE ARE TIMES THEY CAN CHECK TO SEE IF MY CAR WAS IN FACT ONE THAT NEEDED ATTENTION! I FEEL NO ONE SHOULD BE DRIVING THESE VEHICLES ! THEY SHOULD GIVE FREE RENTALS . THESE CARS SHOULDN'T BE ON THE ROAD UNTIL REPAIRED IT'S NOT JUST POLICE VEHICLES ANYMORE 100'S OF CIVILIANS HAVE BEEN AFFECTED . MY CAR IS TOTALED ! I'M TOLD I'M LUCKY TO BE ALIVE . THE PICTURES ARE HORRIFYING .IM MISSING WORK FOR AT LEAST A MONTH , I WAS CHECKED FOR ANY MEDICAL PROBLEMS THAT WOULD CAUSE ME TO PASS OUT , NONE WERE FOUND . I DID NOTICE THE PRIOR COUPLE OF WEEKS A MOLDY BURNING SMELL . ALMOST LIKE HAIR . AND HAD HEADACHES ALMOST EVERY DAY AFTER DRIVING TO AND FROM WORK . I AM HAVING A FORENSIC EXPERT CHECKING MY CAR TO ACTUALLY SEE IF THIS WAS A CONTRIBUTING FACTOR . I BELIEVE IT WAS ! I HAVE NEVER PASSED OUT IN MY LIFE . ONE MINUTE I'M DRIVING NO CARS AROUND , NEXT MINUTE OUT LIKE A LIGHT .IM DRIVING THEN HEARING THE 911 PERSON ON GPS . I WILL NEVER PURCHASE A FORD ! UNBELIEVABLE ! I WILL REPORT WHAT I FIND OUT FROM FORENSICS EXPERT . IF ANY OF YOU STILL OWN ONE OF THESE PLEASE PUT IN A C02 DETECTOR . I COULD HAVE DIED ON THIS ACCIDENT AND WORSE COULD HAVE KILLED SOMEONE ELSE . I WAS DRIVING ON A REGULAR BACKROAD .

01/08/2018
Components: POWER TRAIN
Incident Date: 11/15/2017
Crash: No
Fire: No
Summary

WHEN VEHICLE IS PLACED IN PARK AND TURNED OFF A WARNING SIGNAL IS ALERTED THAT TRANSMISSION IS NOT IN PARK. THIS HAPPENS INTERMITTENTLY. I AM WORRIED THE VEHICLE COULD POSSIBLY ROLL OFF.

01/03/2018
Components: ELECTRICAL SYSTEM
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D99EG******
Summary

THE OPEN DOOR LIGHT STAYS ON EVEN AFTER SLAMMING THE DRIVE DOOR SHUT. THIS ONLY HAPPENS WITH THE DRIVER SIDE DOOR.

01/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B87EG******
Summary

EXHAUST ODOR UNDER ACCELERATION, REGULARLY

01/02/2018
Components: STEERING
Incident Date: 12/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED. I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE). THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY. IT WAS UNOCCUPIED. IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION. THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES. MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED. I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23] ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE]. I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED. THE PART ALONE, EXCLUDING LABOR WAS $1,120.58. ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY. I WAS PROVIDED WITH REFERENCE # CAS1328239. AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL. IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED. I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR. THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT. THANK YOU FOR LOOKING INTO THE MATTER,

12/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

CARBON MONOXIDE SMELL WHEN ACCELERATING.

12/22/2017
Components: AIR BAGS
Incident Date: 12/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE DIAGNOSTIC TESTING PERFORMED. THE TEST LOCATED FAILURE CODES AT THE REAR PASSENGER AIR BAG SENSOR AND THE REAR DRIVER'S AIR BAG SENSORS WIRING SYSTEM. THE DEALER ADVISED THAT, IN THE EVENT OF A CRASH, THE REAR PASSENGER AND REAR DRIVER'S AIR BAGS MAY NOT DEPLOY. THE DEALER REPLACED THE REAR PASSENGER AND REAR DRIVER'S AIR BAG SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

12/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

THE DEALER HAD TO REPLACE THE CRACKED EXHAUST, MANIFOLD/CARALYTIC CONVERTER ASMY. I WAS TOLD THAT IF THIS WAS NOT CORRECTED FUMES COULD GET INTO THE CAR. THIS IS THE SAME PROBLEM FORD IS HAVING WITH THE POLICE EXPLORERS. I HAVE HEARD THAT FORD IS PAYING TO HAVE THESE REPAIR. I WROTE TO FORD AND THEY TOLD ME THAT THEY WOULD NOT PAY FOR THIS. FORD STATES "THER ARE NO WARRANTIES IN EFFECT THAT WOULD PROVIDE ASSISTANCE FOR YOUR CONCERN" (MARSHA BOYD).. WHY ARE THE POLICE VEHICLES BEING REPAIR?

12/17/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

THIS VEHICLE WAS PURCHASED USED ON OCTOBER 19TH. PROMPTLY AFTER PURCHASE THE SMELL OF CARBON MONOXIDE FUMES WERE DETECTED IN THE VEHICLE. WITH THE USE OF A CARBON MONOXIDE DETECTOR THE PRESENCE OF CARBON MONOXIDE WAS CONFIRMED AND THE DEALER WAS CONTACTED. WE WERE TOLD THAT FORD WAS WORKING ON A SOLUTION. DURING A FOLLOW UP CALL ON THE FIRST OF NOVEMBER WE WERE TOLD THAT THE DEALER HAD NOT BEEN PROVIDED GUIDANCE FOR A REPAIR. IN A FOLLOW UP CALL ON DECEMBER 8TH, WE WERE SCHEDULED FOR SERVICES ON DECEMBER 15TH. THE REPAIR WAS UNSUCCESSFUL. CURRENT CARBON MONOXIDE CONTINUES TO ENTER THE CABIN WITH LEVELS RECORDED AS HIGH AS 45 PPM WHEN MAX AC IS IN USE.

12/13/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

HEAT ON PASSENGER SIDE NOT WORKING AT ALL CAUSING THE WINDOW ON THAT SIDE TO NOT BE ABLE TO BE SEEN OUT OF WHEN DRIVING THE CAR IN THE COLD. ONLY PUT COLD AIR OUT ON THAT SIDE. SPOKE TO SOMEONE AT FORD AND WAS TOLD IT WAS A PROBLEM JUST NOT IN MY CAR YET.

12/12/2017
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 12/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

FOR A SIGNIFICANT AMOUNT OF THE VEHICLE'S LIFE, THE AIRBAG LIGHT HAS ILLUMINATED A MAJORITY OF THE TIME. I DID NOT BELIEVE THIS WAS AN ISSUE AS I WAS INSTRUCTED THAT A LIGHT WOULD COME ON IF THE VEHICLE THOUGHT SOMETHING/SOMEONE WAS IN THE PASSENGER SEAT, BUT DID NOT MEET MINIMUM WEIGHT REQUIREMENTS. IT HAS COME TO MY ATTENTION WHEN MY VEHICLE WAS IN FOR A NON-RELATED REPAIR, THAT THIS IS NOT THE CASE AND THAT THE LIGHT ACTUALLY INDICATES A FAULT WITH THE AIRBAG SYSTEM. SO I HAVE BEEN DRIVING AROUND FOR PROBABLY 40,000 MILES WITH FAULTY AIRBAGS IN THE CAR IN WHICH I AM THE ORIGINAL OWNER. I CALLED FORD WHO EXPRESSED LITTLE TO ZERO CONCERN UNTIL I LET THEM KNOW I WOULD BE FILING A COMPLAINT. ACCORDING TO THE DEALER, THE ISSUE IS THAT THE CONNECTORS ARE CORRODED (THE INDICATION WAS MULTIPLE CONNECTORS ARE CORRODED). THIS SEEMS LIKE A REALLY BIG ISSUE - I LIVE IN OREGON, SO NOT QUITE A DRY CLIMATE, BUT IT'S NOT ABNORMAL. THE PERSON I SPOKE TO AT FORD WAS NAMED "ANN"

12/07/2017
Components: ENGINE
Incident Date: 12/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE 18-MONTH OLD CHILD, WHO WAS IN A SAFETY SEAT ON THE REAR PASSENGER SEAT, BECAME UNRESPONSIVE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT CALLED 911. THE CHILD WAS TAKEN TO THE EMERGENCY ROOM WHERE THE DOCTOR RAN SEVERAL TESTS, BUT WAS UNABLE TO DIAGNOSE WHAT HAPPENED TO THE CHILD. THE CHILD RECOVERED AND WAS RELEASED FROM THE EMERGENCY ROOM. THE CHILD WAS TAKEN BACK INTO THE VEHICLE AND, FIVE MINUTES INTO THE DRIVE BACK TO THE CONTACT'S RESIDENCE, THE FAILURE RECURRED. THE CHILD BECAME RESPONSIVE WHEN THE CONTACT ROLLED DOWN THE WINDOW. THE CHILD WAS TAKEN TO THE PEDIATRICIAN WHO RULED OUT THAT THE CHILD MIGHT HAVE SUFFERED A SEIZURE. BOTH THE MOTHER AND THE PEDIATRICIAN SUSPECTED THAT THE CHILD MIGHT HAVE SUFFERED FROM CARBON MONOXIDE POISONING. THE DEALER WAS CALLED (FESLER AUTO MALL IN FAIRFIELD, IOWA, 641-472-2161), BUT DID NOT CALL BACK AS PROMISED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

12/07/2017
Components: POWER TRAIN,STRUCTURE,ENGINE
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR1EG******
Summary

I AM WRITING TO YOU IN REGARDS TO PHYSICAL ILLNESS THAT I HAVE SUFFERED AS WELL AS MY PASSENGERS FROM MY 2014 FORD EXPLORER POLICE INTERCEPTOR PACKAGE. STARTING BACK WHEN I FIRST PURCHASED THE VEHICLE AT APPROXIMATELY 59,000 MILES, I HAVE EXPERIENCED AN EXHAUST ODOR IN THE CABIN SHORTLY AFTER ACCELERATING OVER 3,000RPMS. THIS ISSUE HAS BEEN INVESTIGATED AT MY LOCAL DEALERSHIP TWICE, WITH THE TECHNICIAN CONFIRMING THE SMELL. AFTER THIS WORK WAS PERFORMED, I STILL TO THIS DAY AM SUFFERING FROM EXHAUST FUMES AND PHYSICAL ILLNESS DIRECTLY RELATED TO MY FORD EXPLORER. ALL REPAIR ORDERS FROM INVOLVED FORD DEALERSHIPS ARE IN MY POSSESSION CONFIRMING EXHAUST FUMES ARE STILL ENTERING THE CABIN. FROM THE TIME I TOOK OWNERSHIP IN OCTOBER 2016, I HAVE EXPERIENCED PHYSICAL ILLNESS WHEN DRIVING THE VEHICLE FOR MORE THAN 1 HOUR AT A TIME. I GET EXTREMELY LIGHTHEADED AND NAUSEATED, WHICH HAS CAUSED ME TO FREQUENTLY STOP THE VEHICLE AND VOMIT. MY PASSENGERS IN THE VEHICLE HAVE ALSO EXPERIENCED SIMILAR SYMPTOMS WHEN RIDING IN THE VEHICLE. WHEN THIS HAPPENS, I STOP AT A SAFE LOCATION AND REMOVE MYSELF TO FRESH AIR, AND THE SYMPTOMS SOON PASS AND I AM ABLE TO DRIVE AGAIN. RECENTLY, I HAVE TRAVELED FROM MASSACHUSETTS TO VERMONT IN MY EXPLORER. THE MOSTLY HIGHWAY DRIVING TRIP IT WAS ME AS WELL AS MY GIRLFRIEND. AFTER AROUND AN HOUR OF DRIVING AT 60MPH, MY GIRLFRIEND AND I WERE FEELING VERY DIZZY AND BECAME NAUSEATED, SO I OPTED TO STOP AND RELAX AT A REST STOP FOR FRESH AIR PRIOR TO CONTINUING MY TRIP TO VERMONT. I HAVE INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE, WHICH HAS ACTIVATED MORE THAN ONE OCCASION WHILE DRIVING. AT THIS TIME I AM NEGOTIATING WITH FORD'S OFFICE OF GENERAL COUNSEL TO PERFORM A BUYBACK OF MY EXPLORER AND REPLACE IT WITH A DIFFERENT VEHICLE.

12/06/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/29/2017
Crash: No
Fire: No
Summary

FOR THE PAST SEVERAL WEEKS BOTH ME AND MY WIFE HAVE NOTICED A WEIRD SMELL COMING FROM THE 2014 FORD EXPLORER THAT WE HAVE. ALSO ON SEVERAL OCCASIONS MY WIFE HAS COMPLAINED ABOUT FEELING DIZZY AND NAUSEOUS FROM DRIVING BUT WE THOUGHT IT WAS NOTHING SERIOUS. THEN ABOUT A WEEK AGO AFTER DRIVING THE EXPLORER HOME FROM WORK MY WIFE BEGAN TO FEEL LIGHTHEADED, NAUSEOUS AND ALMOST PASSED OUT WHILE DRIVING WITH OUR 4 YOUNG KIDS IN THE CAR. WE ENDED UP RUSHING HER TO THE HOSPITAL TO SEE WHAT HE PROBLEM WAS, WHICH WAS THE SAME DAY THAT WE RECEIVED THE RECALL NOTICE FROM FORD ABOUT CARBON MONOXIDE POISONING THAT WAS HAPPENING IN ALL 2011-2017 FORD EXPLORER MODELS. SO WHILE SHE WAS IN THE EMERGENCY ROOM WE HAD HER BLOOD AND OXYGEN LEVELS CHECKED FOR CARBON MONOXIDE POISONING ESPECIALLY BECAUSE MY WIFE IS STILL BREASTFEEDING OUR 10 MONTHS OLD DAUGHTER. I HAVE RECENTLY TOOK MY VEHICLE TO A FORD DEALERSHIP FOR THEM TO CORRECT THIS ISSUE BUT MY REAL CONCERN IS WITH THIS ISSUE AFFECTING MILLIONS OF VEHICLES AND PEOPLE, WHAT IS THE POSSIBILITY OF THIS HAPPENING AGAIN. WE PLAN TO FOLLOW UP WITH OUR PRIMARY CARE PHYSICIAN TO ENSURE THAT THERE ARE NO SIGNS OF CARBON MONOXIDE BEING DETECTED WITHIN ANYONE IN MY IMMEDIATE FAMILY AS WE DRIVE THE 2014 FORD EXPLORER DAILY. I'M REACHING OUT TO FIND OUT WHAT ARE SOME OPTIONS THAT WE HAVE AS FORD CONSUMERS. I JUST PRAY THAT THERE ARE NO MORE SERIOUS HEALTH ISSUES WITH MY WIFE AND KIDS FROM THE TIMES THEY HAVE BEEN INSIDE HIS VEHICLE INHALING THESE POISONIOUS FUMES.

12/02/2017
Components: POWER TRAIN
Incident Date: 12/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

SHORTLY AFTER LEAVING HOME, AS I WAS REACHING A MAJOR ROAD, I FELT MY VEHICLE SUDDENLY START TO SHAKE VIOLENTLY AND MAKE A LOUD NOISE. THE VEHICLE THEN STARTED TO LOSE SPEED AND FAILED TO ACCELERATE. I WAS ABLE TO PUT IT IN PARK AND TURN THE HAZARDS ON. THIS WAS VERY SCARY BECAUSE I HAVE NEVER EXPERIENCED ANY VEHICLE OF MINE BEHAVE THIS WAY. I LITERALLY THOUGHT I WAS GOING TO HAVE TO GRAB MY 3 YEAR OLD AND RUN FOR MY LIFE. I THOUGHT IT COULD EXPLODE OR CATCH FIRE OR WHO KNOWS. AT THIS POINT I JUST FELT FEAR. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF SOMEONE BEHIND ME WOULD'VE REAR ENDED ME. AGAIN, MY CAR STOPPED MOVING FOR NO REASON. THIS COULD POSE A MAJOR THREAT AND I WOULD RECOMMEND ACTIONS BE TAKEN TO RESOLVE THIS ISSUE. AFTER RESEARCHING ONLINE, I LEARNED ABOUT MANY OTHER FORD DRIVERS EXPERIENCING SIMILAR SITUATIONS INVOLVING THE THROTTLE BODY COMPONENT. SOUNDS TO ME LIKE THIS COULD BE A COLLECTIVE PROBLEM. I HOPE FORD WILL TAKE MY CONCERNS INTO CONSIDERATION TO PREVENT ANY FUTURE DANGEROUS SITUATIONS. THANK YOU.

11/30/2017
Components: AIR BAGS
Incident Date: 07/07/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

THE AIRBAG WARNING LIGHT HAVE BEEN COMING ON INTERMITTENTLY. THE CAR HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE PROBLEM AND FORD HAD BEEN UNABLE TO IDENTIFY THE CAUSE. ON NOVEMBER 27, 2017, A FORD DEALERSHIP IDENTIFIED THAT THE CAR HAD A DEFECTIVE AIRBAG RESTRAINT CONTROL MODULE. THE CAR HAS 60,472 MILES. THE WARRANTY EXPIRED AT 60,000. FORD HAS NOT OFFERED TO EXTEND ANY SORT OF WARRANTY RELIEF EVEN THOUGH THE CAR IS 472 MILES OUTSIDE OF THE WARRANTY. MY HUSBAND WAS IN A FRONT-END COLLISION IN JULY 2017. ALTHOUGH THE CAR THAT HE HIT WAS TOTALLED, THE AIRBAGS IN OUR FORD DID NOT DEPLOY, A FACT THAT SHOCKED MANY PEOPLE CONSIDERING THE DAMAGE TO THE OTHER CAR. I AM SHOCKED THAT WHEN THE CAR WAS IN THE FORD DEALERSHIP AFTER THE ACCIDENT THAT THEY DID NOT WORK TO EXPLAIN THE AIRBAG FAILURE.

11/30/2017
Components: ELECTRICAL SYSTEM
Incident Date: 11/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

THE DASH READS TRANSMISSION NOT IN PARK WHILE THE SHIFTER IS IN PARK POSITION. THERE IS A TECHNICAL SERVICE BULLETIN REGARDING THIS ISSUE BUT THE DEALER REFUSED TO REPAIR THE ISSUE DUE TO THE VEHICLE WARRANTY BEING EXPIRED. TSB 15-0047

11/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

OUR VEHICLE CONTAINS A COMMON BACKUP SENSOR WHICH BEEPS WHEN IT DETECTS SOMEONE BEHIND THE VEHICLE. THE SYSTEM DOESN'T WORK APPROXIMATELY 5% OF THE TIME. MY OWN BROTHER HAS THE SAME YEAR FORD EXPLORER AND HE SAYS THAT HE HAS THE SAME PROBLEM. SEVERAL TIMES WE ALMOST STRUCK SOMEONE, INCLUDING A SMALL CHILD, BECAUSE THE SENSOR DID NOT GO OFF. I TOOK THE VEHICLE TO THE DEALER AND THEY SAID THAT THEY COULDN'T DUPLICATE THE PROBLEM, SO THEY COULDN'T FIX IT. THAT'S RIDICULOUS. DOES SOMEONE NEED TO DIE FOR THEM TO ACKNOWLEDGE THAT THEY HAVE A PROBLEM.

11/28/2017
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 11/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

DRIVING ON HIGHWAY APPROX 65 MPH IN RAIN. SUDDEN LOSS OF POWER STEERING, MESSAGE ON DASHBOARD INDICATING CHECK CHARGING SYSTEM, THEN HILL ASSIST FAILURE, THEN WARNING MESSAGE THAT ALL ACCESSORY POWER WAS DISABLED TO CONSERVE POWER. THEN ALL LIGHTS ON DASHBOARD LIT UP. LOSS OF POWER STEERING IN RAIN ON HIGHWAY ALMOST CAUSED VEHICLE TO LOSE CONTROL AND BE INVOLVED IN MULTIPLE CAR ACCIDENT. SERPENTINE BELT WAS FOUND TO BE IN PROPER CONDITION, AND WAS ABLE TO DRIVE HOME ALTERNATE ROUTE ALONG 35MPH ROADS. NO FURTHER PROBLEMS ASIDE FROM OCCASIONAL SQUEAK UNDER ACCELERATION. IMMEDIATELY FOLLOWED UP WITH SERVICE CALL, SERPENTINE BELL WAS IN GOOD CONDITION, BUT BELT TENSIONER SPRING HAD FAILED. VEHICLE HAS ONLY 57,000 MILES. SEEMS EXCESSIVELY EARLY FOR THIS TYPE OF PART TO FAIL.

11/22/2017
Components: SEAT BELTS
Incident Date: 11/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

BOUGHT USED, WHEN I GOT IT WITH ONLY 54000 MILES, ONE SEAT BELT WOULD GO INTO THE RECEIVER BUT NOT CLIP IN OR STAY IN. A WEEK AFTER I BOUGHT IT THE SEAT BELT ON THE OTHER BUCKET SEAT ALL OF A SUDDEN JAMMED AND THE SEAT BELT WILL NOT GO IN AT ALL... COULD HAVE BEEN VERY DANGEROUS IF THEY HAD FAILED WHILE DRIVING.

11/18/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

EXHAUST SMELL IN PASSENGER CABIN AFTER HARD ACCELERATION ON HIGHWAY.

11/17/2017
Components: STRUCTURE
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

WHILE DRIVING DOWN THE INTERSTATE AROUND 70MPH) THE TRIM ALONG THE WINDSHIELD ON THE DRIVER'S SIDE SUDDENLY SNAPPED AND FLEW OFF.

11/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

I HAVE BEEN FEELING VERY LIGHT HEADED AND TIRED WHEN I DRIVE MY 2014 FORD EXPLORER.

11/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

DURING ACCELERATION, THE SMELL OF EXHAUST ENTERS MY CABIN AT AN ALARMING RATE.

11/08/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 09/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

THE "DOOR AJAR" LIGHT WILL STAY ON WHETHER I AM STATIONARY OR DRIVING. I HAVE HAD TO OPEN AND SHUT THE DOOR 5 TO 7 TIMES SOMETIMES TO GET IT TO SHUT OFF. NO MATTER HOW SOFT OR HARD I SHUT THE DOOR IT WON'T SHUT OFF. IF I DON'T SHUT IT OFF THE INTERIOR LIGHT WILL STAY ON.

11/06/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

VEHICLE TELLING ME THROUGH THE VEHICLE HEALTH REPORT THAT THERE IS CARBON MONOXIDE CONCERNS.

11/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

MY 2014 FORD EXPLORER WINDSHIELD PILLAR TRIM FELL OFF WHILE I WAS DRIVING ON HIGHWAY 95 AND IT COULD'VE HIT ANOTHER CAR AND CAUSED A CAR ACCIDENT/DEATHS. I SPOKE TO FORD AND THEY SAID THEY GET CALLS ON THIS ISSUE ALL THE TIME, BUT WE HAVE TO REPORT IT ON HERE FOR SOMETHING TO BE DONE ABOUT IT. I REFUSE TO SPEND 100S OF DOLLARS REPLACING THESE PILLAR TRIMS BECAUSE THEY ALWAYS FALL OFF. IF YOU GO ONLINE YOU SEE 100S OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE I HAVE EXPERIENCED. PLEASE DO SOMETHING ABOUT THIS BEFORE SOMETHING HORRIBLE HAPPENS WHEN THESE TRIMS FLY OFF OF OUR CARS.

11/02/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

STRONG EXHAUST SMELL IN THE CABIN OF THE SUV. EVERY TIME THE ACCELERATOR IS PRESSED FOR A ACCELERATION THAT IS FAST A STRONG EXHAUST SMELL IS NOTICED IN THE CABIN OF THE SUV. THIS IS THE SAME SMELL THAT COMES FROM THE EXHAUST PIPES.

10/28/2017
Components: ENGINE
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

EXHAUST LEAK INTO VEHICLE

10/27/2017
Components: STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

EXHAUST FUMES IN CABIN WHEN ACCELERATING AT HIGHER SPEEDS, ESPECIALLY WHEN ENTERING INTERSTATE AND PASSING CARS AT HIGHER SPEEDS.

10/27/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM578D83EG******
Summary

EXHAUST ENTERING VEHICLE DURING ACCELERATION ... ESP WHEN AIR OR HEAT IS ON , PAST YEAR OCCURS EVERY TIME

10/24/2017
Components: POWER TRAIN
Incident Date: 10/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

TRANSFER CASE IS GUMMING UP AND TEARING UP MY PTO AND CAUSING GRINDING WHILE ACCELERATING. SPOKE TO MY MECHANIC AND HE SAID THAT FORD IS AWARE OF THE PROBLEM BUT HAS YET TO ISSUE A RECALL OR EXTENDED WARRANTY ON ISSUE. WILL COST $1600 TO REPLACE PTO.

10/23/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 10/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

THIS IS A FOLLOW UP TO NHTSA ID 11019920 FILED 8/26/17. EXHAUST ODOR, SMELLS LIKE SULFUR, STRONG, PUNGENT, COMING THROUGH DAHS BOARD VENTS DURING SUSTAINED ACCELERATION AND SHORTLY AFTER. THE PROBLEM IS REPEATABLE EVERY TIME: PUT VENT SYSTEM IN RECIRCULATION MODE, SUSTAINED ACCELERATION OVER 3,000 RPM, WAIT 5 SECONDS, STRONG SULFUR ODOR COMES THROUGH DASH BOARD VENTS. I AM NOW EXPERIENCING HEADACHES ON A CONSISTENT BASIS AS I HAVE BEEN DRIVING THE VEHICLE MORE OFTEN FOR COMMUTING SINCE PURCHASING IT IN MARCH 2017 WITH 25K MILES. I AM SEEING A DOCTOR AND AM BUILDING A CASE FOR MORE SEVERE HEADACHES WITH INCREASED DRIVING IN MY EXPLORER. TODAY, I DECIDED TO LOOK UNDER THE VEHICLE - I AM INCLUDING PHOTOS OF THE EXHAUST MANIFOLD WHICH SHOWS A CRACK NEAR THE PIPE-TO-FLANGE CONNECTION. AND, NO, MY VEHICLE IS NOT A POLICE CRUISER AND IT DOES NOT HAVE AFTERMARKET PARTS INSTALLED. HOW MANY MORE COMPLAINTS DO YOU NEED? TSB 14-0130 IS FORD'S CHEAP ATTEMPT TO HIDE A VERY SERIOUS PROBLEM AND AVOID A COSTLY RECALL OF OVER 1 MILLION VEHICLES. THE EVIDENCE CONTINUES TO MOUNT, INJURIES HAVE OCCURRED, COUNTLESS EXPLORER OWNERS HAVE EXPENDED MUCH RESOURCES IN FILING COMPLAINTS, AND FORD SAYS, "THESE VEHICLES ARE SAFE. WE HAVE NOT FOUND A SAFETY ISSUE HERE". FORD HAS ISSUED TSBS WHICH DO NOT ADDRESS THE PROBLEM. THEIR LATEST INSULT TO OFFER TO "INSPECT AND REPAIR" REAR LIFT GATES AND DRAIN VALVES, AND REPROGRAM THE AIR CIRCULATION SYSTEM IS LAUGHABLE, NOTHING MORE THAN A DISTRACTION TO HIDE THE REAL PROBLEM. FORD SHOULD PUT EVERY EXPLORER ON A LIFT AND INSPECT THE EXHAUST MANIFOLDS, AND DO EXTENSIVE TESTING OF THE VACUUM SYSTEM THAT IS CONNECTED TO THE AIR CIRCULATION SYSTEM. NHTSA: WHY IS IT TAKING YOU SO LONG TO ADDRESS THIS PROBLEM? DOES SOMEONE NEED TO DIE BEFORE YOU OR FORD TAKE THIS MATTER SERIOUSLY? YOU HAVE THE EVIDENCE YOU NEED TO FORCE A RECALL, NOW! *DT*JB

10/23/2017
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

MY EXPLORER HAS AN INTERMITTENT AIRBAG LIGHT THAT COMES ON AND GOES OFF. I'VE TAKEN IT INTO THE DEALER AND THEY NEVER FIND ANYTHING WRONG; BUT THE ISSUE PERSISTS. I'M CONCERNED AN AIRBAG MAY INFLATE INCORRECTLY OR NOT AT ALL IN AN EMERGENCY.

10/19/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/27/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

EXHAUST FUMES THERE IS AN EXHAUST TYPE ODOR NOTICED IN THE VEHICLE WHEN RELEASING THE GAS PEDAL AFTER ACCELERATING.

10/18/2017
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE SURGED AND CAUSED THE VEHICLE TO ACCELERATE UNEXPECTEDLY. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DRIVER WAS ABLE TO PLACE THE GEAR IN NEUTRAL AND MANEUVER TO THE SIDE OF THE ROAD TO SAFELY STOP THE VEHICLE. A COMPLAINT WAS FILED WITH THE MANUFACTURER AND THE CONTACT WAS PROVIDED CASE NUMBER: CAS-13346113-C5W0T8. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

10/17/2017
Components: ENGINE
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

WHEN EVER I EXHILARATE I CAN SMELL EMISSIONS IN MY CABIN OF MY TRUCK TO THE POINT THAT I HAVE TO OPEN THE WINDOWS OR ILL GET DIZZY AND HEADACHES. AT LOW SPEEDS AND HIGH SPEEDS AS WELL.

10/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

EXHAUST FUMES COMING THROUGH A/C VENTS

10/16/2017
Components: ENGINE
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE VENTS. THE CONTACT WAS ALERTED BY THE CARBON MONOXIDE DETECTOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO JOHN BLEAKLEY FORD IN LITHIA SPRINGS, GA 30122 (PHONE (770) 941-9000). THE DEALERSHIP REPLACED THE VENTS AND THE EXHAUST SYSTEM; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

10/16/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 10/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

MY 2014 EXPLORER HAS BAD FUME SMELLS IN THE CABIN WHEN ACCELERATING TO PASS VEHICLES. I HAVE TAKEN IT TO THE DEALER ONCE TO HAVE IT REPAIRED BUT IT STILL DOES IT. I HAVE ALSO HAD A FUME SMELL IN MY NOSE THAT IS THERE WHEN I AM NOT IN THE CAR. I DIDN'T KNOW WHAT IT WAS AND AM SCHEDULED FOR AN MRI BUT I HAVE RECENTLY REALIZED THE CAR CABIN SMELLS THE SAME AS THE SMELL IN MY NOSE.

10/13/2017
Components: ENGINE
Incident Date: 01/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

I PURCHASED MY USED 2014 FORD EXPLORER SPORT IN JANUARY 2017. IT IS IN EXCELLENT CONDITION, HOWEVER I HAVE DISCOVERED THAT MY VEHICLE EMITS A SULPHUR "ROTTEN EGG" SMELL WHEN I ACCELERATE TO A HIGH SPEEDS. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A COMMON PROBLEM WITH FORD EXPLORERS BETWEEN YEARS 2013-2017 AND MAY BE AN EXHAUST ISSUE. I HAVE A WARRANTY ON MY VEHICLE, BUT NOTICED THIS IS NOT COVERED PART AS PART OF MY WARRANTY PACKAGE AND THERE IS CURRENTLY NOT A FORD RECALL ON THIS ISSUE. THIS IS UNSAFE AND A PROBLEM FOR MANY OWNERS LIKE ME. I DO NOT FEEL SICK WHEN I DRIVE MY CAR, BUT HAVING EXHAUST CHEMICALS IN THE AIR WHEN I DRIVE CAN POSE A SERIOUS THREAT AFTER REPEATED EXPOSURE AND COULD POTENTIALLY CAUSE SERIOUS HEALTH PROBLEMS FOR ME AND OTHER PASSENGERS. IT IS AN ISSUE THAT IS CLEARLY OBVIOUS WHEN YOU ACCELERATE AND NEEDS TO FIXED BY THE FORD MANUFACTURER.

10/12/2017
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 07/10/2017
Crash: No
Fire: No
Summary

THE CAR IS LITTLE UNDER THREE YEARS OLD AND THE DOOR PANEL IS COMING APART AROUND THE WINDOW. ANOTHER ISSUE IS THE SMELL OF CARBON DIOXIDE WHEN I ACCELERATE. AND ANOTHER ISSUE IS THE HOOD IS SHOWING RUST SPOT (SHOWING OXIDIZATION)

10/11/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

UNDER ACCELERATION I GET AN EXHAUST SMELL IN THE CABIN. IT HAPPENS WHEN PASSING, GETTING UP TO SPEED FROM A DEAD STOP. IT DOES IT NO MATTER IF THE ENGINE IS COLD,WARM OR HOT . THE DEALER HAS REPLACED THE EXHAUST,ADDED 6 SENSORS FOR THE A/C RESUSCITATION & SEALED UP THE BODY AT THE REAR END. THE DEALER HAS TALKED TO FORDS TECHS & I STILL HAVE THE SMELL. I HAVE PULMONARY FIBROSIS & MY LUNGS CAN'T BE EXPOSED TO THIS. PLEASE HELP.

10/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

I STARTED TO DRIVE THE CAR FOR WORK AND THE EXAUST FUMES IN THE CABIN AREA HAS STARTED TO MAKE ME SICK.

10/06/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

EXHAUST ODOR SMELL IN VEHICLE IS WORSE UNDER HEAVY EXCELLERATION HAPPENS EVERY TIME

10/06/2017
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 07/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE AT HIGHWAY SPEEDS, THE CABIN BEGAN TO FILL WITH A FUEL ODOR. THE CONTACT WOULD HAVE TO LOWER THE WINDOWS IN ORDER FOR THE ODOR TO DISSIPATE. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,200.

10/05/2017
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 10/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

MY CAR HAS 64000 MILES ON IT AND WAS PURCHASED IN JANUARY 2014. THE TRANSFER CASE HAS FAILED AND CAUSED MASSIVE AMOUNTS OF FLUID TO LEAK FROM THE VEHICLE. THE FLUID COULD BE SEEN ON MY DRIVEWAY AND MY CARPORT FLOOR, AND IT WAS AN $1850 FIX AT THE MECHANIC. THERE WAS, ACCORDING TO THE DEALER, A RECALL FOR A SIMILAR ISSUE WITH CERTIFIED PRE-OWNED FORD EXPLORERS, AND THEY SAID THE TRANSFER CASE WAS CRACKED, ALONG WITH THE VALVE. ADDITIONALLY, THERE IS AN ODOR OF PROPANE OR SIMILAR COMING FROM THE EXHAUST VENTS INSIDE THE VEHICLE. IT'S WORSE WHEN IT'S ON AIR CONDITIONING, TO THE POINT WHERE I ACTUALLY HAVE TO PUT THE WINDOWS DOWN.

10/03/2017
Components: ENGINE
Incident Date: 07/31/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

I HAVE THIS CAR FROM 2014 AND IS AN EXHAUST FUMES AND CARBON MONOXIDE WAFTING INTO THE CABIN, THE DEALER TRIED TO REPAIR IT SEVERAL TIMES, SEALING THE REAR END, REPLACING THE EXHAUST BUT THE PROBLEM PERSIST, THEY ARE CURRENTLY WORKING ON ANOTHER SOLUTION, I DO NOT KNOW WHAT TO DO NEXT, THEY ALWAYS TRY TO AVOID THE PROBLEM THANKS RODRIGO DIAZ

10/03/2017
Components: ENGINE
Incident Date: 03/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

EXPERIENCING STRONG EXHAUST FUMES INSIDE CABIN WHEN RUNNING HEAT OR AC. THE SMELL IS MORE PROMINENT WHEN VEHICLE IS SITTING STATIONARY WITH ENGINE RUNNING.

10/03/2017
Components: SUSPENSION,POWER TRAIN
Incident Date: 09/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

MY FORD EXPLORER HAS A CONSTANT EXHAUST SMELL IN THE CABIN. THE DEALERSHIP COMPLETED A RECALL WHEN I FIRST PURCHASED THE VEHICLE AND NOW THE DEALER IS TELLING ME THEY DO NOT KNOW OF ANY EXHAUST IN THE CABIN ISSUES. STRANGE NOW THE DEALERSHIP KNOWS NOTHING ABOUT A PROBLEM THEY TRIED TO FIX. THE FRONT SUSPENSION HAS BEEN REPLACED 3 TIMES NOW. ABOUT EVERY 20K MILES THE FRONT SUSPENSION START TO FAIL AND MAKES LOUD CLUNKING NOISES AND WE LOOSE ALIGNMENT IN THE FRONT END. THIS LAST TIME THE TOW IN THE FRONT TIRES CHANGED AND CAUSED FOR UNUSUAL STEERING ON THE FREEWAY. THE TURBO'S ON THE 3.5 ECOBOOST HAVE A KNOWN OIL LEAK ISSUE THAT CAUSES DAMAGE TO THE CATALYTIC CONVERTER. FORD REFUSES TO COVER THE CATALYTIC CONVERTERS EVEN IF YOU HAVE THEIR IN HOUSE EXTENDED SERVICE PLAN.

10/02/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

FORD EXPLORER EXHAUST-LEAK. MY 2014 FORD EXPLORER FIRST EXHIBITED A STRONG EXHAUST LEAK SMELLS IN THE CABIN ABOUT 18 MONTHS AGO WITH APPROXIMATELY 18-20,000 MILES. THE SMELL WAS MOST NOTICEABLE AFTER COMING TO A STOP WITH THE CAR AT FULL OPERATING TEMPERATURE. AROUND TOWN IT NEVER SEEMS TO BE PRESENT. I TOOK IT TO LOVELAND FORD AND THEY INSTALLED A "KIT" WHICH SEEMED TO STOP THE PROBLEM, HOWEVER IT HAS RECENTLY COME BACK STRONGER THAN EVER. YESTERDAY, I DROVE FROM DENVER UP INTO THE ROCKIES AND THE PROBLEM WAS PARTICULARLY BAD ON THE RETURN TRIP IN STOP AND GO TRAFFIC TO THE POINT I WAS FEELING SICK BY THE TIME I GOT HOME. I HAVE HAD THIS BEFORE BUT THE CIRCUMSTANCES MADE THIS PARTICULARLY UNPLEASANT. SO THE CIRCUMSTANCE WHEN IT MOST OFTEN EXHIBITS THE STRONG "ROTTEN EGG" SMELL MIXED WITH EXHAUST IS WHEN THE VEHICLE IS AT FULL TEMPERATURE AND COMES TO A STOP.

09/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/13/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

EXHAUST SMELL COMES INTO CABIN UPON ACCELERATION. MUST OPEN WINDOWS TO CLEAR THE SMELL. FORD HAS WORKED ON VEHICLE THREE TIMES TO NO AVAIL. THIS HAS BEEN OCCURRING SINCE THE CAR WAS PURCHASED NEW.

09/27/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

WHEN I USE MY AIR COND OR VENTS I GET A SMELL COMING INTO THE SUV. IF I PLACE THE RECIRCULATE ON, I DO NOT GET THE SMELL. I HAVE CHANGED THE INSIDE FILTER AND IT HAS NOT HELPED.

09/26/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/23/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

EXAUGHST FUMES OFF AND ON

09/25/2017
Components: STEERING,SUSPENSION,SERVICE BRAKES
Incident Date: 09/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND THE BRAKES STARTED TO SQUEAK AND THEN LOCKED UP. THE VEHICLE SHIFTED INTO ONCOMING TRAFFIC, BUT NO CRASH OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANK FLETCHER FORD LINCOLN (3015 TURKEY CREEK RD, JOPLIN MO 64801, PHONE NUMBER: (417) 623-5660) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM DETACHED DUE TO THE CONTACT HITTING SOMETHING WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

09/22/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

WHEN ACCELLERATING CABIN SMELLS THE EXHAUST. ALSO WHEN FAN IS ON AND THE VENT IS OPEN RECENTLY STARTED TO SMELL PROPANE GAS INSIDE THE CAR. MAKING US, MY WIFE, KIDS 13 AND 17 YEARS OLD TO FEEL NAUSEOUS, DIZZINESS AND HEADACHE. FEELING LIKE THROWING UP. IT STARTED A FEW DAYS AFTER WE PURCHASED THE SUV ON MID AUGUST 2017. WE ALSO HAD THE SAME TRUCK WE BOUGHT IN 2014 EXPLORER BASE MODEL , BUT IT ONLY HAS THE EXHAUST FUME SMELL NOT AS BAD AS THE NEW ONE WE HAVE 2014 EXPLORER XLT PROPANE SMELL IS VERY BAD..

09/21/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BRUCE WALTERS FORD LOCATED AT 302 S MAYO TRAIL, PIKEVILLE, KY WHERE IT WAS DIAGNOSED THAT THE VEHICLE EMITTED EXHAUST FUMES INTO THE CABIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

09/19/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 02/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ODOR OF EXHAUST FUMES/CARBON MONOXIDE COMING THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT STATED THAT THE EXHAUST ODOR REMAINED PERMANENTLY IN THE VEHICLE. THE VEHICLE WAS TAKEN TO ALL STAR FORD (3800 CENTURY WAY, PITTSBURG, CA 94565) WHERE IT WAS DIAGNOSED THAT THERE WAS AN EXHAUST LEAK IN THE CABIN THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GET BACK WITH HIM WITHIN TWO BUSINESS DAYS. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

09/19/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

PURCHASED 2 YR OLD EXPLORER-CERTIFIED-AND IMMEDIATELY STARTED HAVING HEADACHES, GETTING SLEEPY DURING HOUR COMMUTE TO AND FROM WORK. WHEN CAR ACCELERATES ON HIGHWAY THE SMELL OF FUMES ENTERS THE CABIN. AFTER ONLINE RESEARCH WE REALIZED THAT FORD ACKNOWLEDGED A FACTORY DEFECT IN THE EXHAUST SYSTEM OF THEIR EXPLORERS THAT LEAKS EXHAUST FUMES AND CARBON MONOXIDE (CAN BE LETHAL) INTO THE CABIN. THEY ALSO HAVE A BULLETIN THAT STATES "CARBON MONOXIDE AND OTHER EXHAUST FUMES ENTERING THE CABIN ARE NEITHER HARMFUL NOR DEADLY". REALLY?! I GUESS WE'RE ALL WASTING OUR MONEY ON CO MONITORS FOR OUR HOMES. AND THE SEVERAL COPS DRIVING EXPLORERS, PASSING OUT AND CRASHING FROM THE CO-SOME OF WHOM WERE NEARLY KILLED-WERE IN NO DANGER EITHER. WONDER WHY AUSTIN, TEXAS AND A FEW OTHER CITIES HAVE PULLED THEIR ENTIRE FLEET OF EXPLORERS. I HAD TO FIGHT THE LOCAL DEALERSHIP TO GET THEM TO PAY FOR "REPAIRS"---TWO DIFFERENT OCCASIONS. THE FIRST WAS A PATCH JOB WHICH I FULLY EXPECTED, AS WELL AS A RETURN TRIP TO REPAIR A MONTH LATER. NOT CONVENIENT AS IT'S AN HOUR AWAY IN LA TRAFFIC. FIRST "REPAIR" TOOK OVER 3 WEEKS AND THEY CONTINUALLY WANTED ME TO RETURN THE RENTAL CAR AS IT WAS COSTING THEM---I TOLD THEM I WOULD BE GLAD TO RETURN IT AS SOON AS THE CAR WAS FIXED. THEY TRIED THEIR BEST TO GET ME TO PAY FOR EACH REPAIR, WHICH I REFUSED AS I PURCHASED A CERTIFIED-SUPPOSEDLY SAFE-VEHICLE WHICH FORD ACKNOWLEDGED HAD A KNOWN FACTORY DEFECT. SAME STORY WITH 2ND REPAIR WHICH TOOK 10 DAYS WHERE THEY SUPPOSEDLY REPLACED THE ENTIRE EXHAUST SYSTEM. I HAVE MY DOUBTS THOUGH AS WE HAVE THE SAME MUFFLER AND EXHAUST PIPE WHICH I WOULD ASSUME WAS PART OF THE EXHAUST SYSTEM. SO FAR WE DON'T SMELL ANY FUMES IN THE CABIN---WHAT'S SCARY THOUGH IS THAT CO HAS NO ODOR SO WE'RE GETTING A CO MONITOR FOR THE CABIN.

09/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

WHILE STOPPED WITH AIR CONDITIONING ON THE CABIN OF THE VEHICLE FILLS WITH EXHAUST FUMES. THIS MAKES MY FAMILY AND ME SICK, FEELING NAUSEOUS WITH HEADACHES. AS A SINGLE MOTHER I USE MY VEHICLE NOT ONLY TO GET MY FAMILY AROUND BUT ALSO AS MY LIVELIHOOD. I AM A LYFT DRIVER AND THIS NEGATIVELY AFFECTS MY RATINGS FROM MY CUSTOMERS WHO CAN SMELL THE FUMES.

09/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

HAS A STRONG EXHAUST SMELL DURING ACCELERATION. I JUST PURCHASED THIS VEHICLE USED FROM A FORD DEALER. IT IS A WEEKEND AS I WRITE THIS AND I WILL NOTIFY THE DEALER AS WELL.

09/12/2017
Components: ENGINE
Incident Date: 09/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

I HAVE A 2014 FORD EXPLORER WITH 89K MILES. I RECENTLY BROUGHT IT TO THE DEALER FOR AN THE SMELL OF EXHAUST FUMES INSIDE THE VEHICLE. THE SMELL COMES AT HIGHER SPEEDS (ABOVE 50 MPH) AND WHEN THE VEHICLE COMES TO A FULL STOP. THE VEHICLE MUST BE AT FULL OPERATING TEMPERATURE BEFORE YOU CAN SMELL THE EXHAUST FUMES. CURRENTLY THE SOLUTION I RECEIVED FROM THE DEALER IS TO REPLACE THE MUFFLER AND THE DUAL AIR EXTRACTOR.

09/11/2017
Components: ENGINE
Incident Date: 09/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

WHEN I ACCELERATE UP HILL OR TO PASS ANYONE THE EXHAUST SMELL COMES THROUGH MY AIR CONDITIONER. IT SMELLS LIKE ROTTEN EGGS. WHEN I FIRST GOT THE CAR I CALLED THE DEALER AND THEY TOLD ME IT WAS JUST BECAUSE THE CAR WAS NEW AND NOT TO WORRY ABOUT IT. BUT IT MAKES ME SICK AND DIZZY SOMETIMES WHILE DRIVING.

09/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B82GB******
Summary

I HAVE EXPERIENCE EXHAUST COMING INTO THE CABIN OF BOTH FORD EXPLORERS I'VE OWNED( 2012 AND 2014). THE EXHAUST ENTERS THE CABIN SECTION THROUGH THE AIR CONDITION VENTS. WHEN PASSING ANOTHER VEHICLE AND OR WHEN THE PASSING GEAR IS ENGAGED AND RETURNING TO NORMAL SPEED THE EXHAUST ENTERS THE CABIN. I COMPLAINED TO THE DEALERSHIP BACK ON 2012 AND NOTHING WAS SAID OR DONE. WHEN NORMAL DRIVING OCCURS I DON'T EXPERIENCE THE LEAK. WHEN I EXPERIENCE THE EXHAUST LEAK I LET ALL WINDOWS DOWN TO AIR OUT THE CABIN.

09/09/2017
Components: STRUCTURE
Incident Date: 09/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

VEHICLE HAS 40K MILES ON IT. STRANGE VIBRATION COMING FROM PASSENGER SIDE. ALL OF THE SUDDEN THE WINDOW MOLDING/TRIM FROM THE WINDSHIELD FILES OFF! CAUSING MOTOR VEHICLES BEHIND US TO SWERVE! GOT OUT AND CHECKED, SURE ENOUGH THE DRIVERS SIDE MOLDING IS LOOSE TO. THIS COULD BE A HUGE SAFETY ISSUE. HAD IT REPAIRED, GUY AT THE DEALER TOLD US IT WAS A KNOWN PROBLEM. WAS DOING APPROX 75 MPH ON I 75. IT WAS VERY SCARY

09/08/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

AWFUL ODOR COMING INTO THE CAR - SMELLS LIKE EXHAUST OR SOMETHING ROTTEN. I GET TERRIBLE HEADACHES AND WILL GET SLEEPY WHILE DRIVING. FOUND MYSELF BOBBING MY HEAD ALMOST FALLING ASLEEP. THE HEADACHES WILL LAST AFTER I STOP DRIVING THE CAR. BEEN GOING ON FOR CLOSE TO 2 YEARS. MAINLY HAPPENS ON HIGHWAY DRIVING (WHICH I DRIVE 270 EVERYDAY TO WORK).

09/08/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 05/01/2017
Crash: No
Fire: No
Summary

FUMES IN THE CAR AND EVEN AFTER TAKING IT TO THE DEALERSHIP IT STILL HAS NOT FIXXED THE ISSUE THEY HAVE PUT NEW REAR VENTS IN AND ADDED MORE UNDER COATING

09/07/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

CAR FILLS WITH FUMES AND STRONG "SULFUR" ORDER WHEN EXCELLING ON ON UPGRADE CLIMB.

09/05/2017
Components: STEERING
Incident Date: 08/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

BEGAN HEARING WHIRRING AND SCREECHING SOUND WHEN TURNING THE STEERING WHEEL. WAS ALSO DIFFICULT TO TURN THE STEERING WHEEL AT TIMES. FORD DIAGNOSED THE PROBLEM AS A STEERING GEAR FAILURE. VEHICLE HAD 20 THOUSAND MILES ON IT AND WAS ABOUT 5 MONTHS OUT OF WARRANTY PERIOD. FORD REFUSED TO COVER THE REPAIR AND CHARGED 1570.00 TO FIX.

09/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

FAULTY DOOR AJAR ASSEMBLY. DOES NOT RECOGNIZE WHEN THE DOOR IS CLOSED. ALSO LOSES CONNECTION WHILE CAR IS OFF AND THE DOOR IS CLOSED, TRIGGERS THE ALARM TO GO OFF. APPARENTLY THIS IS HAPPENING ON SEVERAL MODELS AND YEARS.

08/29/2017
Components: ENGINE
Incident Date: 08/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

PISTON ROD BROKE AND VEHICLE COMES TO AN ABRUPT STOP AND LOSES POWER. THIS HAPPENED WHILE DRIVING ON A HIGHWAY.

08/26/2017
Components: ENGINE
Incident Date: 08/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

EXHAUST ODOR ENTERS THE CABIN WHEN UNDER HIGH ACCELERATION WHEN MERGING ONTO A FREEWAY OR UNDER SUSTAINED, HIGH RPM (ABOVE APPROXIMATELY 3,000 RPM) WHEN TRAVELING IN MOUNTAINOUS FREEWAYS WITH SUSTAINED, UPHILL GRADE. I HAVE NOTICED THIS OCCURRENCE MORE THAN SIX TIMES SINCE I PURCHASED THE VEHICLE 5 MONTHS AGO (AT THE END OF MARCH 2017 WITH 25,000 MILES). THE ODOR SMELLS LIKE SULFUR AND FILLS THE CABIN TO THE EXTENT THAT PERSONS SITTING IN THE REAR SEATS CAN SMELL THE ODOR. THE AIR CONDITIONING SYSTEM IS USUALLY ON AND IN RECIRCULATION MODE. CURRENTLY, THE VEHICLE HAS 30,000 MILES (AUGUST 26, 2017), HAS NEVER BEEN IN AN ACCIDENT, AND IS IN EXCELLENT CONDITION (EXCEPT FOR THE EXHAUST ODOR!) AND HAS NO MECHANICAL MODIFICATIONS.

08/25/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

I HAVE OWNED A 2014 FORD EXPLORER FOR A YEAR NOW. WHEN I PURCHASED IT, IT HAD 40,000 MILES ON IT SO, OUT OF THE MANUFACTURERS WARRANTY PERIOD. NOW, EVERY TIME I GET ON THE INTERSTATE OR TRY TO PASS A SLOWER MOVING VEHICLE. THERE IS A STRONG SMELL OF EXHAUST THAT ENTERS THE CABIN OF THE SUV WHICH RESULTS IN ME GETTING A HEADACHE AND MY SON COMPLAINING OF HIS NOSE BURNING. I SCHEDULED AND TOOK THE CAR IN THE MULLINAX FORD HERE IN MOBILE, AL WHERE THEY CHARGED ME 99.00 TO RUN TEST ON THE VEHICLE TO SEE IF CARBON MONOXIDE WAS ENTERING THE CABIN AND THE TEST CAME BACK POSITIVE. NOW THEY WANT TO CHARGE ME $553.00, WHICH THEY CALL A DISCOUNT, TO FIX THE PROBLEM. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THEY CREATED A CASE AND SENT IT TO THE SERVICE MANAGER. THIS WAS ONLY TO GET A DECISION FROM THE MANAGER THAT I STILL HAD TO PAY $553.00. THIS IS A MANUFACTURING DEFECT, AND THEY WANT ME TO PAY FOR IT. THIS VEHICLE IS POISONING MY FAMILY (3 KIDS) AND THEY WON'T FIX THE PROBLEM. I WAS TOLD THAT THEY WERE ONLY REPAIRING POLICE CARS AS OF NOW.

08/22/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

THERE IS A STRONG EXHAUST ODOR COMING INSIDE THE VEHICLE WITH ALL OF ITS WINDOWS UP EVERY TIME AFTER A HEAVY ACCELERATION, REGARDLESS OF WHETHER OR NOT THE A/C VENTILATION IS ON OR NOT. THE STRONG EXHAUST ODOR IS INESCAPABLE AFTERWARD WHILE STILL IN MOTION ON A CITY STREET OR HIGHWAY OR WHILE STOPPING AFTER THE ACCELERATION. THIS HAS BEEN A CONSISTENTLY REPEATABLE ISSUE WITH MY VEHICLE SINCE PURCHASING IT AS BRAND NEW. MY DEALERSHIP DID NOT FIND A TSB AND OFFERED NO RESOLUTION FOR THE PROBLEM.

08/22/2017
Components: ENGINE
Incident Date: 08/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

VEHICLE UNDER HARD ACCELERATION AND THE AIR IS ON RECIRCULATE, THE CABIN FILLS UP WITH EXHAUST.

08/22/2017
Components: ENGINE
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

WE ARE GETTING EXHAUST FUMES COMING THRU AC DUCTS WHILE DRIVING

08/21/2017
Components: ENGINE
Incident Date: 06/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

EXHAUST FUMES ODOR WHILE DRIVING IS CAUSING NAUSEA AND HEADACHES TO ME AND MY WIFE MAKING IT UNBEARABLE AND UNSAFE TO DRIVE. IT STARTED OUT ONLY WHEN WE WOULD TURN ON A/C BUT NOW ITS ALL THE TIME.

08/20/2017
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 12/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WHEN DRIVING, PASSENGER DOOR WINDOW CRACKED WHEN GOING FROM HOT TO COLD TEMPERATURES. FORD REFUSES TO FIX IT.

08/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

MY WINDSHIELD TRIM BLEW OFF WHEN DRIVING DOWN HIGHWAY AND FORD REFUSES TO FIX IT.

08/14/2017
Components: STEERING
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B93EG******
Summary

STEERING WENT OUT CANT TURN WHEEL NO POWER STEERING

08/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR7EG******
Summary

CARBON MONOXIDE WAS DETECTED INSIDE THE VEHICLE PASSENGER COMPARTMENT AS WELL AS FUMES/ EXHAUST ODOR.

08/14/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

MULTIPLE SENSOR FAILURES WHILE CAR WAS IN MOTION. VEHICLE WOULD NOT RECOGNIZE THAT THE TRANSMISSION WAS IN PARK. CLIMATE CONTROL SENSOR FAILED, RESULTING IN TEMPERATURES BEING INCREASED TO THE MAXIMUM HEAT. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION ON A HIGHWAY. WINDSHIELD WIPER FLUID SENSOR FAILED AND DID NOT RECOGNIZE THAT THERE WAS FLUID IN THE RECEPTACLE. THIS HAPPENED WHILE IN MOTION. SENSOR ON DUAL CLIMATE CONTROL FAILED AND WAS BLOWING HOT AIR AT THE PASSENGER AND COLD AIR AT THE DRIVER. THIS HAPPENED WHILE IN MOTION.

08/13/2017
Components: STEERING
Incident Date: 07/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

ON JULY 20, 2017, WHILE PULLING THE VEHICLE OUT OF MY GARAGE, THE POWER STEERING FAILED. A WARNING LIGHT ABOUT TRACTION CONTROL CAME ON. THINKING THE TRACTION CONTROL HAD INADVERTENTLY BEEN PRESSED, I TURNED THE VEHICLE OFF AND THEN ON AGAIN. THE VEHICLE BEGAN FUNCTIONING NORMALLY AT THAT POINT. ON SUNDAY, JULY 30, 2017, AS MY HUSBAND WAS DRIVING ON THE HIGHWAY, WITH ME AND 3 OF OUR CHILDREN AS PASSENGERS, THE POWER STEERING FAILED AGAIN AND WARNING LIGHTS CAME ON SIMULTANEOUSLY ABOUT TRACTION CONTROL BEING TURNED OFF AND POWER STEERING ASSIST NEEDING SERVICE. THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MOVE. TURNING THE VEHICLE OFF AND THEN ON ONCE AGAIN SEEMED TO RESET THE POWER STEERING AGAIN. I CALLED AUTOFAIR FORD OF HAVERHILL, MA THE NEXT DAY AND THEY TOLD ME TO BRING THE VEHICLE IN THAT AFTERNOON. ON THE WAY TO AUTOFAIR FORD, THE POWER STEERING FAILED AGAIN. AUTOFAIR DIAGNOSED THE ISSUE AS A FAILED STEERING RACK AND REPLACED THE STEERING RACK AND PROGRAM SYSTEM FOR A TOTAL OF $1721.90. UPON RESEARCHING THIS ISSUE ONLINE, I LEARNED THAT THE 2011, 2012, AND 2013 FORD EXPLORERS HAD THE SAME OR VERY SIMILAR ISSUE AND THERE WAS A RECALL. IN ADDITION, I FOUND MESSAGE THREADS ON VARIOUS WEBSITES OF 2014 FORD EXPLORERS HAVING THE SAME OR SIMILAR ISSUES AS WE DID. LUCKILY, WHEN THE POWER STEERING FAILED ON MY VEHICLE, WE WERE ABLE TO KEEP THE VEHICLE UNDER CONTROL AND AN ACCIDENT DID NOT OCCUR; HOWEVER, IF SUDDEN SHARP STEERING WOULD HAVE BEEN NEEDED, THERE LIKELY WOULD HAVE BEEN ONE. IN ADDITION, A FAILURE SUCH AS THIS ONE SHOULD NOT OCCUR ON A VEHICLE THAT IS BARELY 3 YEARS OLD WITH ABOUT 48,450 MILES ON IT. WE HAVE HAD ALL REGULAR RECOMMENDED MAINTENANCES PERFORMED ON THIS VEHICLE AT AUTOFAIR FORD, FORMALLY REGAN FORD, FROM THE TIME OF PURCHASE AS A NEW VEHICLE.

08/12/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

THERE HAVE BEEN REGULAR INSTANCES WHILE DRIVING THIS VEHICLE OF UNEXPLAINABLE DROWSINESS, HEADACHES, CONFUSION, AND IMPAIRMENT. WHILE LEARNING OF THE LATEST NEWS OF POSSIBLE DANGEROUS FUMES BEING ALLEGED IN THE PASSENGER CABIN, I WANTED TO REPORT THIS INCIDENT IN MY PERSONAL VEHICLE. I HAVE BECOME SERIOUSLY MORE CONCERNED AS I AM NOW TRAVELING WITH AN INFANT IN THE VEHICLE WITH ME, AND RECOGNIZING THAT I WAS SUBJECT TO THESE CONDITIONS THROUGHOUT A FULL PREGNANCY. I PURCHASED THIS VEHICLE NEW AND HAVE BEEN THE PRIMARY DRIVER SINCE OWNING IT. I HAVE NOT HAD ANY MODIFICATIONS DONE TO THIS VEHICLE AND HAVE HAD ALL SERVICE WORK COMPLETED AT THE DEALERSHIP WHERE PURCHASED. ALTHOUGH I DON'T TRAVEL OFTEN BY CAR, THERE HAVE BEEN TRIPS THAT I HAVE TAKEN THAT WERE APPROXIMATELY 300 MILES IN LENGTH THAT WOULD REQUIRE A STOP FOR REST AND / OR SLEEP. THIS IS NOT A USUAL CHARACTERISTIC OF MY DRIVING STYLE. THERE IS NO NOTICEABLE ODOR IN THE VEHICLE'S PASSENGER COMPARTMENT. THERE ARE NO NOTICEABLE DRIVING CONDITIONS THAT MAKE THIS ISSUE BETTER OR WORSE.

08/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B85EG******
Summary

THE SMELL OF EXHAUST FUMES ENTER THE PASSENGER COMPARTMENT ESPECIALLY ON FULL ACCELERATION. SEEMS TO BE UNDER ANY CONDITION OF THE CABIN AS FAR AS WINDOW OPEN PARTIALLY, CLOSED WINDOWS WITH VENT ON, AC ON WITH OR WITHOUT THE RECIRCULATION BEING USED. MOSTLY ANNOYING AND IT DOES SEEM TO DISSIPATE AFTER A FEW MINUTES, WILL OCCUR FROM STARTING AT FULL STOP OR USE SUCH AS FULL THROTTLE FOR PASSING AT ANY SPEED. DO NOT SEEM TO NOTICE A SMELL WHEN RUNNING IN TOWN OR ON FREEWAY. RARELY SIT WITH ENGINE RUNNING AND HAVE NOT NOTICED THE EXHAUST SMELL THUS FAR.

08/08/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

I GET VERY NAUSEOUS AND HEAD ACHES WHEN DRIVING MY VEHICLE. SOME TIMES BLURRED VISION AND A FEELING OF SLOWED REACTION. I HAVE HAD AN INSTANCE WHERE I BLACKED OUT WHILE DRIVING FOR A FEW SECONDS, TO BE AWAKENED WHEN MY VEHICLE RAN ACROSS GRAVELS BEFORE ENTERING A YARD. I HAD JUST GOTTEN OFF THE INTERSTATE WHERE I WAS DOING AROUND 70 MPH AND ABOUT 1/2 MILE AFTER THE TOP OF THE OFF RAMP I BLACKED OUT. NO INJURIES WERE REPORTED, I CAME TO IN TIME TO PULL THE WHEEL TO AVOID AN ACCIDENT BUT WAS PERFECTLY FINE RIGHT BEFORE I BLACKED OUT. I WASN'T TIRED BEFORE THIS. WHEN I DRIVE OUR 2017 FORD F-350 I DO NOT HAVE THESE SYMPTOMS. THEY SEEM TO GO AWAY. OR IF I RIDE IN MY EXPLORER WITH THE WINDOWS OPEN I SEEM TO FEEL BETTER. AFTER MY RIDE HOME FROM WORK IF I RUN THE AIR AND HAVE MY WINDOWS UP I AM SO TIRED BY THE TIME I GET HOME THAT I CAN'T DO ANYTHING BESIDES LAY ON THE COUCH AND SLEEP. WHICH IS NOT ME- I HAVE NO HEALTH ISSUES AND AM VERY ACTIVE IF I DO NOT DRIVE THIS VEHICLE.

08/08/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

STRONG EXHAUST ODOR IN CAB WHILE DRIVING + THERE IS A RECALL ON THIS CAR 16S18 REPLACE BOTH TEAR TOE LINKS

08/07/2017
Components: STRUCTURE
Incident Date: 08/06/2017
Crash: No
Fire: No
Summary

THE WINDOW TRIM ON BOTH SIDES OF THE FRONT WINDSHIELD BECAME LOOSE AND THEN FLEW OFF OF THE VEHICLE WHILE DRIVING. THE CAR HAS 3500 MILES. WHY IS THIS NOT A RECALL? OTHERS HAVE HAD THIS SAME ISSUE I HAVE LEARNED BY READING THESE FORUMS.

08/07/2017
Components: ENGINE
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN ON SEVERAL OCCASIONS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED WITH THE RPM'S ABOVE 3500. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

08/06/2017
Components: ENGINE
Incident Date: 08/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

MY FORD EXPLORER HAS SIGNIFICANT EXHAUST SMELL IN THE VEHICLE AT TIMES, USUALLY AFTER I HAVE KICKED IT DOWN INTO PASSING GEAR, SUCH AS IN CLIMBING HILLS. WHEN I HAD IT IN FOR SERVICE, I ASKED THE DEALER I BOUGHT IT FROM TO TRY TO IDENTIFY WHAT IS CAUSING IT AND THEY CLAIMED THEY COULD NOT DISCERN ANY ODOR. I HAVE SINCE LEARNED OF THE TECHNICAL SERVICE BULLETINS THAT HAVE BEEN PUSHED OUT BY FORD FOR MY VERY PROBLEM AND HAVE ALSO LEARNED THAT THERE IS NO INDICATION ANY OF THEIR EFFORTS TO FIX THE PROBLEM ARE ACTUALLY WORKING. I CANNOT AFFORD TO PAY FORD FOR EASTER EGG HUNTS, SO I AND MY FAMILY ARE WAITING FOR A RECALL. IN THE MEANWHILE, WE ARE DRIVING THE VEHICLE WITH THE WINDOWS DOWN. WE HAVE BEEN CONTACTED BY ONE LAW FIRM SO FAR THAT IS INVOLVED IN A CLASS ACTION LAWSUIT OVER THIS ISSUE. WE WOULD RATHER HAVE FORD FIX THE PROBLEM. THE PROBLEM WAS INITIALLY NOTICED JUST AFTER WE BOUGHT IT, BUT WE THOUGHT IT WAS DUE TO SOMETHING ON THE ENGINE THAT WOULD BURN OFF IN TIME. THE PROBLEM HAS CONTINUED THE ENTIRE TIME WE HAVE HAD THE VEHICLE. THE PROBLEM DOESN'T SEEM DIRECTLY RELATED TO SPEED OF TRAVEL.

08/06/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

WHEN ACCELERATING, A STRONG ODOR COMES FROM THE AIR VENTS. THE ODOR LINGERS AND SMELLS VERY STRONG, I BELIEVE THIS MAY BE EXHAUST FUMES, AS IT ONLY HAPPENS DURING ACCELERATION.

08/04/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

CARBON MINOXIDE ENTERING THE CABIN. EXHAUST FUMES ARE ENTERING THE CABIN.

08/04/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 03/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

WITH RAPID ACCELERATION (GETTING ON A HIGHWAY) AN ODOR COMES INTO THE VEHICLE. IT USED TO HAVE A MORE GASOLINE LIKE SMELL, BUT WE TOOK THE VEHICLE TO THE SHOP AND THEY REPLACED A PART. (NOT SURE WHAT PART, BUT IT WAS NOT UNDER WARRANTY.) WE STILL HAVE THE SMELL BUT IT IS MORE CHEMICALLY NOW. THIS HAPPENS EVERY TIME WE STOMP ON THE GAS. MOSTLY IT OCCURS WHEN GETTING ON THE HIGHWAY, BUT DOES OCCUR WHEN WE PULL OUT INTO TRAFFIC ON REGULAR ROADS AND HAVE THE NEED FOR A QUICK ACCELERATION. IT TAKES SEVERAL MINUTES FOR THE ODOR TO DISSIPATE. SOMETIMES IT HAS BEEN SO STRONG MY KIDS HAVE STARTED COUGHING. THIS HAS HAPPENED THIS WE FIRST BOUGHT THE CAR. WE ORIGINALLY THOUGHT IT WAS COMING FROM OTHER VEHICLES AROUND US, BUT WHEN IT HAPPENED WITH NO VEHICLES AROUND, WE KNEW IT WAS OUR EXPLORER. I THOUGHT IT WAS JUST US UNTIL SOMEONE MENTIONED THEIR PROBLEM TO MY HUSBAND AND NOW I SEE MANY PEOPLE ARE HAVING THIS SAME ISSUE.

08/04/2017
Components: STEERING,STRUCTURE
Incident Date: 06/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

THE ELECTRONIC POWER STEERING RACK HAS FAILED ON OUR VEHICLE. THIS I HAVE SEEN IS A PROBLEM FORD HAS HAD IN THE PAST AND HAS STILL NOT REMEDIED THE PROBLEM. THE OUT OF POCKET COSTS ARE $2500.00 . THE STEERING IS UNSAFE AND IS ALLOVER THE ROAD. FURTHER TO THIS THE POWER SEAT MOTOR FAILED AND THEY WANT $2500 TO REPAIR IT . THIS I FEEL IS VERY UNFAIR AND GOUGING.

08/04/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

WHEN ACCELERATING QUICKLY OR GOING UP HILL, WHICH CAUSES A HIGHER RPM, A HORRIBLE SMELL COMES IN THE CAR. IT SMELLS LIKE A CROSS BETWEEN ROTTEN EGGS AND BURNT HAIR. AFTER READING OTHER'S REPORTS, IT COULD BE THE EXHAUST BEING SUCKED INTO THE CAR. IT SEEMS TO BE WORSE WHEN THE REAR AIR IS ON. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE VEHICLE NEW. THE DEALERSHIP DOES NOT ACKNOWLEDGE THAT THERE IS A PROBLEM. THE DATE ENTERED BELOW IS THE MOST RECENT OCCURENCE. I ALWAYS ROLL THE WINDOWS DOWN TO AIR OUT THE EXHAUST/SMELL.

08/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

EXHAUST FUMES ENTERING THE CABIN. WHEN QUICKLY ACCELERATING THE SMELL OF EXHAUST FUMES FILLS THE CABIN. I'M NOT SURE IF THERE IS AN ISSUE WITH EXHAUST MANIFOLD OR HEADERS BUT I WOULD IMAGINE THE PROBLEM IS IN THE ENGINE COMPARTMENT SINCE THE SMELLS COMES THROUGH THE A/C VENTS. THIS HAS ME AND MY FAMILY WORRIED OF CARBON MONOXIDE POISONING.

08/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/12/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

EXHAUST ODOR IN CABIN AFTER HARD ACCELERATION.

08/03/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

THIS CAR WAS PURCHASED NEW BY ME IN 2014. IN (ROUGHLY) EARLY 2017, MY WIFE--THE PRIMARY DRIVER--COMPLAINED ABOUT EXHAUST ODOR INSIDE THE CAR, ESPECIALLY AT IDLE. IN MAY SHE TOOK IT TO THE DEALERSHIP WE PURCHASED IT FROM AND THEY EXPLAINED THE NATURE OF THE PROBLEM AND THAT FORD HAD NOT YET COMMITTED TO DOING ANYTHING ABOUT IT. THEY ALSO CONFIRMED THEY NOTICED THE SMELL AS WELL. WE ELECTED TO GET THE PRESCRIBED REPAIR DONE FEARING FOR THE SAFETY OF OUR FAMILY. THAT WORK, DONE IN JUNE, COST $594.31.

08/03/2017
Components: STEERING
Incident Date: 07/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1 FM5K8F8XE******
Summary

WE HAVE OWNED THIS EXPLORER FOR 2 MONTHS WITH 44,000 MILES ON IT WHEN THE STEERING STARTED GRINDING AND LOCKING UP . THIS IS DEFINITELY A SAFETY ISSUE AND OTHER PRIOR YEARS HAVE BEEN RECALLED FOR THE SAME ISSUE. DEALER WANTS $1500 TO FIX IT. THIS CAR WAS MUCH TOO EXPENSIVE TO HAVE THIS ISSUE WITH THESE LOW MILES. FORD NEEDS TO RECALL THIS AND FIX OUR VEHICLE FOR US . WE ASKED THE DEALER TO PAY FOR THIS BUT HAVE NOT RECEIVED ANY WORD THAT THEY WILL. MANY OTHERS ARE THIS WEBSITE HAVE THE SAME ISSUE SO IT IS OBVIOUSLY A LARGE PROBLEM WITH OTHER EXPLORERS. PLEASE HELP!!

08/02/2017
Components: STEERING
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

I WAS DRIVING MY CAR ON A HIGHWAY WHEN SUDDENTLY I GOT TWO WARNINGS DISPLAYED ON MY PANEL THAT SAID "STEERING FAULT / SERVICE NOW" "SERVICE ADVANCE TRAC." ABOUT 5 MINUTES LATER THE STEERING BEGAN TO FEEL A LITTLE HARDER TO MOVE, BUT I MADE IT HOME O.K. THE NEXT DAY, THOUGH, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO MANUEVER.

08/02/2017
Components: STEERING,TRACTION CONTROL SYSTEM
Incident Date: 08/01/2017
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING AND SERVICE ADVANCE TRACK WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FORD HIXSON MAZDA LOCATED ON 2506 MACARTHUR DR, ALEXANDRIA, LA 71301 AND SPOKE WITH GREG WHO SCHEDULED AN APPOINTMENT FOR 8/3/17. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000(SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

08/02/2017
Components: SERVICE BRAKES
Incident Date: 01/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

THE EMERGENCY BRAKE CONTINUES TO STICK, AFTER HAVING IT REMEDIED AND REPLACED ONCE ALREADY (2016). THE BRAKES WERE REPLACED LAST YEAR AS WELL (2016), AND THEY CONTINUE TO SQUEAK ALMOST CONSISTENTLY. IT'S IN AGAIN FOR SERVICE TODAY (8/2/17) AND THE DEALER SAID THEY CONTINUE TO SEE ISSUES WITH THE BRAKES STICKING ON 2014 FORD EXPLORERS. THE BRAKES SQUEAKING HAVE BEEN AN ISSUE SINCE JANUARY 2015.

08/02/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

SICKNESS IN CABIN AFTER DRIVING. CO POISONING SYMPTOMS- HEADACHE, NAUSEA, VOMITING

08/02/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

FREQUENT SMELL OF EXHAUST IN THE CABIN - SOMETIMES WHEN STATIONARY/IDLING AND SOMETIMES AFTER HARD ACCELERATION.

08/02/2017
Components: STEERING
Incident Date: 07/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K86EGC2******
Summary

STEERING FAULT ASSIST AND GEAR ASSEMBLY WENT OUT WHILE THE VEHICLE WAS STATIONARY. THERE WAS A RECALL FOR EARLIER MODELS, I THINK THEY SHOULD HAVE EXTENDED IT FOR LATER MODELS AS WELL. THE REPAIR COST WAS $1652.00 PLUS TOWING, HOTEL STAY AND RENTAL CAR FEES WHICH IS NOT INCLUDED. FORD SENT A DEFECTIVE PART TO THE DEALERSHIP WHERE I HAD MY VEHICLE REPAIRED AND WILL NOT PAY FOR THE EXTRA DAYS I WAS WITHOUT A CAR AND RENTAL FEES.

08/02/2017
Components: ENGINE
Incident Date: 06/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

SMELL OF EXHAUST FUMES PRESENT IN THE CABIN. ALL PASSENGERS COMPLAIN OF HEADACHES, DIZZYNESS, NAUSEA, AND LETHARGY. THIS OCCURS AFTER DRIVING WITH THE WINDOWS UP. SECOND OWNER OF VEHICLE. PROBLEM HAS EXISTED SINCE AT LEAST JUNE 7TH.

08/01/2017
Components: ENGINE
Incident Date: 06/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

EXHAUST FUMES ENTER THE VEHICLE WHEN CAR ACCELERATES. HAPPENS MORE WITH HARDER ACCELERATION. IT HAPPENS REGULARLY AND

08/01/2017
Components: ENGINE
Incident Date: 07/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

THERE IS AN EXHAUST SMELL OF ROTTEN EGGS, BURNT RUBBER, AND SULFUR THAT PROTRUDES FROM THE AIR VENTS INTO THE CABIN OF THE VEHICLE UPON ACCELERATION AND A SMALLER AMOUNT OF EXHAUST PROTRUSION UPON IDLE. BOTH CITY AND HIGHWAY DRIVING ARE AFFECTED. THE EXHAUST SMELL HAS CAUSED SOME PASSENGER NAUSEA.

08/01/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 03/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

EXHAUST FUMES CAN BE SMELLED WHEN WE START VEH. AND WHEN WE HAVE RAPID ACCELERATION. MENTIONED TO DEALER SEVERAL TIMES, WAS TOLD VERY FEW OTHERS HAVE HAD ISSUES AND NO RECALL FOR ITEM AS OF YET... THAT WAS LAST YEAR IN 2016. DATE BELOW ON WHEN IT HAPPENED WAS WHEN WE PURCHASED FROM DEALERSHIP NEW.

08/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

WE PURCHASED A 2014 FORD EXPLORER IN MARCH 2017OF THIS YEAR. WE TOOK VEHICLE IN FOR EXHAUST SMELLS IN APRIL 2017. FORD SERVICE DEPARTMENT EXPLAINED VEHICLE WAS EMITTING CARBON MONOXIDE SMELLS INTO THE VEHICLE. FORD SERVICE DEPARTMENT EXPLAINED THAT THE VEHICLE NEEDED SOME "SEALING" AND THAT THE EXHAUST WAS BEING CIRCULATED INTO THE VEHICLE. ONCE SEALED THEY EXPLAINED THAT THE ISSUES HAD BEEN FIXED. JULY 2017 WE STARTED SMELLING THE SAME HORRIBLE SMELLS THAT STARTED GIVING US HORRIBLE HEADACHES AND NAUSEA. EVERY TIME WE ENTERED THE VEHICLE WE FELT SICK. WE ARE A FAMILY OF 6 WITH 4 CHILDREN AND WILL NOT DRIVE THE VEHICLE BECAUSE WE GET SICK EVERYTIME. THIS VEHICLE IS UNSAFE AND SHOULD BE RECALLED IMMEDIATELY. SEALING THE VEHICLE OBVIOUSLY DIDN'T FIX THE ISSUE AND NOW WE ARE BACK TO SQUARE ONE.

07/31/2017
Components: ENGINE
Incident Date: 07/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

PURCHASED A 2014 FORD EXPLORER IN FEBRUARY 2014, AND WITHIN WEEKS OF OWNING THE VEHICLE I STARTED TO NOTICE A FOUL SMELL ENTERING THE CABIN IMMEDIATELY AFTER ACCELERATION. IF ACCELERATION OCCURS QUICKLY, WITH A HIGHER THEN NORMAL RPM OCCURRING, THE SMELL BECOMES WORSE. ON THREE SEPARATE OCCASIONS, I HAVE TAKEN THE VEHICLE TO MAC HAIK FORD IN HOUSTON FOR REPAIR. THE FIRST TWO VISITS WERE WERE NON-PRODUCTIVE, AS THE DEALERSHIP CLAIMED THEY COULD NOT REPRODUCE THE ISSUE. ON THE THIRD VISIT, I ASKED THAT THEY TECHNICIAN GO ON A TEST DRIVE WITH ME IN THE CAR. THIS VISIT FINALLY RESULTED IN AN ADMISSION FROM THE TECHNICIAN THAT HE COULD ALSO SMELL THE ODOR, AND THEY AGREED TO KEEP THE VEHICLE AND IDENTIFY THE SOURCE OF THE ISSUE. AFTER A FEW DAYS, I WAS TOLD THAT THE ISSUE HAD BEEN CORRECTED BY ADDING AN ADDITIONAL VENT LINE TOWARDS THE REAR OF THE VEHICLE. WITHIN HOURS OF HAVING THE VEHICLE BACK, IT HAD BECOME OBVIOUS THAT A PERMANENT FIX WAS NOT INSTALLED, AND THE ODOR INSIDE THE CABIN HAS CONTINUED TO OCCUR REGULARLY OVER THE PAST THREE YEARS.

07/31/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

EXHAUST SMELL IN CABIN. WE EXPERIENCE A STRONG ODOR IN THE CABIN WHEN ACCELERATING, TYPICALLY WHILE GETTING ONTO A HIGHWAY OR PASSING. IT MAKES NO DIFFERENCE IF THE WINDOWS ARE OPEN OR THE AC IS ON. WE DON'T DRIVE THIS VEHICLE VERY MUCH TO DATE WE HAVE 28000 MILES ON IT.

07/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

IN DEC 2016, MY CAR BEGAN EXPERIENCING EXHAUST FUMES IN THE INTERIOR. IT PROGRESSIVELY GOT WORSE TO THE POINT WHERE I EXPERIENCED HEADACHES DRIVING IT. I TOOK IT IN FOR SERVICE AT SANTA MARGARITA FORD IN RANCHO SANTA MARGARITA, CA. INITIALLY THEY COULD NOT FIND AN ISSUE, SAID IT MIGHT BE EXHAUST FUMES COMING THRU THE WINDOWS. A SECOND VISIT PROVED THERE WAS AN ODOR WHILE DRIVING AND THEY ATTEMPTED A FIX BUT THE ODOR PERSISTED. THE SERVICE MANAGER CLAIMED IT WAS NOT A COVERED DEFECT AND WAS A RESULT OF BODY DAMAGE OR DEFECTS. MY CAR HAS NEVER BEEN IN AN ACCIDENT OF ANY KIND. I ASKED THEM TO REVIEW AGAIN AND SPEAK TO SOMEONE AT FORD. THEY PROCEEDED TO "FIX" BODY SEAL ISSUES WHICH WAS EXTREMELY CONCERNING THAT MY VEHICLE'S SEAL OR WELDS WOULD FAIL. THE ODORS STILL PERSISTED ALTHOUGH NOT AS STRONG. A 4TH VISIT CONCLUDED WITH REPLACING EXHAUST COMPONENTS. WHEN I PURCHASED THE VEHICLE, I ALSO BOUGHT THE EXTENDED MAINTENANCE AND WHOLE CAR WARRANTY. I WAS CHARGED AT LEAST 1 DEDUCTIBLE AND WAS WITHOUT MY CAR FOR 2 WEEKS WHILE THE DEALER CONTINUED TO WORK THRU WARRANTY COVERAGE ISSUES AND REPAIRING THE CAR. I NOW READ THAT THIS IS A VERY PREVALENT ISSUE WITH THIS MODEL. AT A MINIMUM HOW DO I RECOVER MY DEDUCTIBLE PAYMENTS FOR REPAIRS?? AND HOW AM I ASSURED THIS REPAIR WAS DONE CORRECTLY NOW THAT THE ISSUE HAS BEEN VERIFIED IN THOUSANDS OF OTHER SIMILAR CARS?

07/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

WE NOTICED A STRONG ODOR WHEN ACCELERATING ONTO THE INTERSTATE. WITH THE 2014 FORD EXPLORER STILL UNDER WARRANTY, WE TOOK THE VEHICULAR TO THE LOCAL FORD DEALERSHIP WHERE WE PURCHASED IT AND WERE TOLD THAT THEY DID NOT SMELL OR NOTICE ANYTHING OUT OF THE ORDINARY. HOWEVER A FEW MONTHS LATER THESE REPORTS OF CARBON MONOXIDE OR EXHAUST LEAKING INTO THE VEHICULAR WAS REPORTED. WE BROUGHT OUR 2014 FORD EXPLORER BACK TO THE DEALERSHIP AND ARE TOLD THAT THERE IS AN ISSUE BUT NO RECALL. FOR THE SAFETY OF MY FAMILY I WILL NOT HAVE TO PAY FOR AN ISSUE THAT FORD DOES NOT THINK IS A PROBLEM.

07/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

AFTER HIGHER THROTTLE USE FOR ACCELERATION, THERE IS NOTICABLE EXHAUST ODOR IN THE CABIN. THIS DISSIPATES AFTER A FEW MINUTES OF NORMAL DRIVING AND VENTING WITH THE WINDOWS DOWN. CITY OR HIGHWAY SPEEDS. NOTICED AFTER PURCHASING VEHICLE 12/2014. PERSONAL RESEARCH HAS FOUND THAT FORD'S TSB'S HAVE NOT SOLVED THE ISSUE FOR PEOPLE HAVING THE TSB WORK DONE.

07/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

WHILE THE ENGINE IS ON , I SMELL AN EGG TYPE OF SMELL. VISITED A FORD DEALER AND THEY SAID CHANGE THE INSIDE CABIN AIR FILTER. WORKED FOR A WHILE BUT SMELL RETURNED. CAN SMELL AFTER THE VEHICLE IS TURNED OFF.

07/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

VEHICLE WAS PURCHASED IN JAN 2014....WITHIN A SHORT TIME, I NOTICED A STRONG EXHAUST SMELL WHEN RAPIDLY ACCELERATING (@ 3500+ RPM). I ENSURED THE OUTSIDE AIR VENTS WERE CLOSED, BUT THE ODOR PERSISTED DURING ACCELERATION. SINCE THE VEHICLE WAS DRIVEN MOSTLY IN TOWN, I DIDN'T PAY MUCH ATTENTION. IN FEB 2015, I WAS DIAGNOSED WITH THROAT & LYMPH NODE CANCER IN THE NECK. TREATMENT CONSISTING OF SURGERY, RADIATION AND CHEMO AFFECTED MY SENSE OF SMELL (& TASTE). I FOCUSED ON IMPROVING MY HEALTH AND DIDN'T WORRY ABOUT THE SMELL.....CHOOSING TO BELIEVE FORD WOULD NOTIFY ME OF A RECALL. SINCE THIS HASN'T HAPPENED, IM FILING A COMPLAINT. MY CONCERN IS THAT THE SMELL CONTINUES. MY OTHER CONCERN IS THAT I'VE NEVER BEEN A TOBACCO USER, AND MY CANCER IS HPG IN ORIGIN (MEANING IT CAME FROM ENVIRONMENTAL TOXINS OR SOME NON TOBACCO SOURCE). IT MAKES ME QUESTION HOW THE EXPOSURE TO THE EXHAUST IMPACTED MY HEALTH. (& IF IT IS SETTING ME UP FOR A RELAPSE)

07/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

VERY BAD EXHAUST SMELL IN THE CAB OF 2014 FORD EXPLORER XLT DURING ACCELERATION.

07/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

EXPERIENCE EXHAUST FUMES IN THE CABIN WHEN THE A/C IS ON AND YOU ACCELERATE, SPECIFICALLY WHEN ENTERING A FREEWAY ON AN "ON RAMP". WE HAVE HAD THIS LOOKED INTO ON 3 SEPARATE OCCASIONS BY FORD DEALERS. THE VEHICLE HAS BEEN SEALED AND TESTED WITH SMOKE AND THE EXHAUST HAS BEEN REPLACED AND WE ARE STILL EXPERIENCING THE PROBLEM. THE CABIN FILLS WITH EXHAUST FUMES AND YOU HAVE TO ROLL DOWN THE WINDOW IN ORDER TO GET RID OF IT. IT SEEMS TO OCCUR WHEN THE A/C IS ON. WE HAVE RESPONDED TO ALL RECALL PAPERWORK. WE HAVE NOT BEEN ABLE TO GET FORD TO TAKE OWNERSHIP OF THIS PROBLEM AND COMPLETELY FIX IT. WE DO HAVE DOCUMENTS AVAILABLE SHOULD YOU REQUIRE THEM.

07/29/2017
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8ARXEG******
Summary

NAUSEA, HEADACHE. PROBLEMS MAY BE RELATED TO CARBON MONOXIDE ISSUE'S WITH VEHICLE'S ON-GOING INVESTIGATION.

07/29/2017
Components: TIRES,ENGINE
Incident Date: 07/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

WHEN THE VEHICLE IS RUNNING THE EXHAUST CAN BE SMELLED INSIDE THE CABIN. THIS HAPPENS TO A NOTICEABLE LEVEL WHEN THE VEHICLE IS EXCELERATED AT A FASTER PACE BY PRESSING THE GAS PEDAL QUICKLY TO EXCELERATE QUICKLY. THIS HAS OCCURRED MULTIPLE TIMES AND CAN BE REPRODUCED BY FAST EXCELERATION. THE CONSUMER STATED THE REAR LEFT TIRE BLEW OUT. THE PASSENGER WAS INJURED.*JS

07/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

I HAVE HAD PROBLEMS FOR THREE YEARS WITH CARBON MONOXIDE FUMES IN THE CABIN OF THE CAR EVERY TIME YOU EXCELLERATE. IT CAUSES HEADACHES AND NAUSEA. THEY HAVE MADE ATTEMPTS IN MAY OF THIS YEAR TO FIX THE PROBLEM, BUT THEY COULD NOT SOLVE THE PROBLEM. I AM AFRAID OF HAVING A WRECK AND I AM NOW BECOMING AFRAID OF DRIVING THE CAR ANYWHERE EXCEPT ON STRAIGHT ROADS. IT HAS GOTTEN WORSE THE LAST TWO YEARS, BUT IT HAS BEEN A PROBLEM SINCE I FIRST STARTED DRIVING THE CAR.

07/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

STRONG SMELL OF EXHAUST FUMES WHEN EXCELLERATING HARD FROM A STOP OR FROM ANY SPEED AND EXCELLERATION IS CONTINUED FOR AT LEAST 20 TO 30 SEC.

07/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

DURING ACCELERATION, THERE IS A BURNT/EXHAUST ODOR ENTERING THE PASSENGER CABIN. I HAVE TAKEN IT IN TO MY FORD DEALER SEVERAL TIMES, BUT THEY CAN'T SEEM TO FIX THE PROBLEM EVEN WHEN THEY FOLLOW THE TSB. IT IS MAKES FEEL ME ILL AND I AM AFRAID TO DRIVE THE VEHICLE.

07/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

REPORTED EXHAUST FUMES IN CABIN UNDER VARIOUS CONDITIONS FEBRUARY 2017. WENT TO LOCAL FORD DEALER AND HAD 'REPAIRS' MADE TO CORRECT THE PROBLEM AT THAT TIME AT A COST OF NEARLY $600. UNFORTUNATELY, THE PROBLEM STILL EXISTS AND IT APPEARS TO BE A SIMILAR ISSUE TO THAT BEING REPORTED IN POLICE EQUIPED VEHICLES..

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/01/2017
Crash: No
Fire: No
Summary

FUME SMELL IN THE CABIN. SMELLS LIKE THE EXHAUST IS COMING INTO THE VEHICLE. HAPPENS WHEN THE VEHICLE IS MOVING OR STATIONARY.

07/28/2017
Components: STRUCTURE,ENGINE
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

OUR '14 EXPLORER HAS CONSISTENTLY ALLOWED EXHAUST GAS TO ENTER THE PASSENGER COMPARTMENT UPON 1/2 TO FULL THROTTLE ACCELERATION. STILL UNDER WARRANTY, THE DEALERSHIP SAID THEY WOULD FIX IT FOR ABOUT $800! THEY SAID IT WAS COMING FROM EXHAUST ENTERING THE REAR AC. AC ON OR OFF MAKES NO DIFFERENCE.

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

MY 2014 FORD EXPLORER IS EMITTING A SMELL IN THE THE VECHICLE. I DRIVE MY TRUCK ALL DAY 5 DAYS A WEEK WITH MY JOB AND I HAVE BEEN EXPERINCING DIZZINESS AND HEADACHES AND BREATHING PROBLEMS. I BORROWED A FRIENDS CARBON MONOXIDE FOR A COUPLE OF DAYS AND IT DETECTED READINGS OF (CO). I FIND THAT I HAVE TO DRIVE WITH MY WINDOWS OPEN IN ORDER TO HAVE FRESH AIR WHILE DRIVING SO I DON'T GET SLEEPY. THE SMELL IS PERSISTANT THROUGHOUT MY WORK DAY AND I'M VERY CONCERNED ABOUT THE CARBON MONIXIDE AND HOW IT IS EFFECTING MY HEALTH. THE ODOR OCCURS WHILE DRIVING, SITTING IN TRAFFIC OF AT RED LIGHTS EVERY DAY.

07/28/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

FIRST LONG TRIP IN MY SUV. MOST OF MY DRIVING IS CITY DRIVING TO AND FROM WORK. WHILE TRAVELING WITH THE FAMILY ON OUR VACATION, WE ALL NOTICED AFTER ACCELERATION (PASSING CARS OR UP INCLINES) THE CAR SMELLED LIKE SULFUR OR A WASTE TREATMENT PLANT (OTHER CLEVER WORDS USED BY MY DAUGHTERS). THIS WAS ALL HIGHWAY (TWO LANE UP TO FOUR LANE) TRAVEL. APPROXIMATELY 600 MILES EACH WAY. WITH THE FREQUENCY OF THE PROBLEM ON THIS TRIP, I REALIZED I'VE SMELLED IT BEFORE BUT JUST ASSUMED I WAS DRIVING PAST A SEWAGE PROBLEM OR TREATMENT FACILITY. I NEVER THOUGHT ABOUT AN ISSUE WITH MY CAR THAT WOULD CAUSE A SMELL LIKE THAT. UPON GOOGLING WHAT MIGHT CAUSE THE PROBLEM, I FOUND A LOT OF INFO ON THE ISSUE, INCLUDING A FORD SERVICE BULLETIN (ATTACHED), LAWSUITS AND YOUR ORGANIZATION'S INVESTIGATION OF THE ISSUE. BASED ON WHAT I READ, I FELT I SHOULD LET YOU KNOW I HAVE THE SAME ISSUE. I'VE CONTACTED THE LOCAL FORD DEALERSHIP FROM WHOM I BOUGHT THE CAR AND WHO SERVICES THE CAR AND THEY EVENTUALLY FOUND A BULLETIN THAT COVERS THE ISSUE BUT BECAUSE MY CAR IS RECENTLY OUT OF WARRANTY, SAID I NEED TO PAY FOR THE INVESTIGATION AND POSSIBLE FIX(ES). I AM NOT HAPPY ABOUT THAT EITHER AND AM NOW CONCERNED WHETHER THERE IS ACTUALLY A FIX. GIVEN THE KNOWLEDGE FORD HAS ABOUT THIS ISSUE, I WOULD EXPECT FORD TO FIX THIS AT THEIR COST . . . ASSUMING THERE IS A FIX. I'M GOING TO FOLLOW THIS WITH A CALL TO FORD MOTOR COMPANY'S CUSTOMER SERVICE DEPARTMENT TO MAKE THEM AWARE.

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

HAD BAD SMELL IN EXPLORER WHILE DRIVING TO VACATION DESTINATION. HAD NOT NOTICED THIS PREVIOUSLY BUT SINCE THEN HAVE NOTICED IT SEVERAL TIMES. I NEED TO DRIVE WITH WINDOWS OPEN OR CANNOT STAND THE SMELL. THIS HAPPENS MOSTLY ON DRIVING HIGHWAYS

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

DURING HIGH ACCELERATION, WITH OR WITHOUT AC ON, THERE IS BE A STRONG ORDER OF EXHAUST IN THE CAB. IF THE ACCELERATION IS CONTINUOUS FOR SOME TIME, I ROLL DOWN THE WINDOWS...TO BE SAFE. ON A SCALE OF 1 TO 5, 5 BEING REALLY BAD, I WOULD RATE A 2- ANNOYING.

07/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

WHILE DRIVING INTERMITTENT CARBON MONOXIDE / EXHAUST IN CABIN. HIGHWAY AND CITY DRIVING. IT HAS HAPPENED SEVERAL TIME IN THE PAST 3 YEARS. SMELLED LIKE MY AIR CONDITIONER WAS SUCKING UP EXHAUST FROM THE VEHICLE IN FRONT OF ME. BUT SOMETIMES NO VEHICLES WERE NEAR.

07/27/2017
Components: STEERING
Incident Date: 07/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

THE POWER STEERING IS FAILING. THERE IS A GRINDING NOISE WHEN THE WHEEL IS TURNED.

07/27/2017
Components: ENGINE
Incident Date: 02/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

MY WIFE AND SON HAVE HAD FREQUENT HEADACHES AFTER DRIVING IN OUR VEHICLE FOR LONG PERIODS OF TIME. THIS HAS BEEN AN ISSUE FOR WELL OVER TWO YEARS. WE INITIALLY THOUGHT THEY WERE GETTING MOTION SICKNESS BUT AFTER FINDING OUT THAT THERE ARE SIGNIFICANT ISSUES WITH EXPLORERS AND EXHAUST FUMES THE PROBLEM IS LIKELY A RESULT OF EXHAUST FUMES IN THE VEHICLE. WE HAVE CONTINUOUSLY HAD A ROTTEN EGG SMELL COMING FROM THE VENT WHICH I ASSUMED THE A/C FILTERS NEEDED CHANGED. THE SMELL IS INSTANT UPON RUNNING THE A/C AND CONTINUOUS WHILE DRIVING THE VEHICLE. THE ODOR IS STRONGER AT THE BEGINNING BUT THIS COULD BE DUE TO ACCLIMATING TO THE SMELL WHILE DRIVING. I CHANGED ALL THE FILTERS IN THE VEHICLE AND SPRAYED THE VENT SYSTEM WITH AN ODOR TREATMENT BUT THE SMELL DIDN'T GO AWAY.

07/26/2017
Components: ELECTRICAL SYSTEM
Incident Date: 01/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

DOOR AJAR ALERTS WITH THE DOOR SHUT. I HAVE TO OPEN AND SLAM DOOR TO GET IT TO CLEAR. I KNOW THIS IS A COMMON ISSUE AND FORD NEEDS TO OPEN A RECALL ON THIS. I DO NOT FEEL LIKE PAYING 400 DOLLARS FOR SOMETHING THEY KNOW IS MESSED UP DUE TO POOR QUALITY.

07/25/2017
Components: STEERING
Incident Date: 06/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

STEERING GEAR BOX WENT OUT OF MY VEHICLE WITH ONLY 29,000 MILES ON IT, HAD TO REPLACE THE WHOLE GEAR. I ONLY DRIVE 600 MILES OR LESS A MONTH I SPLIT MY TIME BETWEEN 2 VEHICLES. JUST BOUGHT A FEW MONTHS BEFORE THIS HAPPENED

07/25/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 07/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

MY 2014 FORD EXPLORER HAS NOT BEEN MOTIFIED AND HAS HAD STRONG EXHAUST INSIDE THE CAR CONFIRMED BY A FORD DEALER FOR THE SECOND TIME SINCE JUNE. THE FIRST REPAIR MADE BY FORD TO "PLUG" THE PROBLEM MADE IT WORSE. THEY ARE NOT TESTING FOR LEAKS OR CARBON MONOXIDE. THE ARE REFERENCING THIS AS AN ODOR. GIVEN THE RISKS HOW CAN IT BE RULED OUT IF THEY ARE NOT TESTING FOR THEM? I AM DEEPLY CONCERNED THAT FORD'S PRIORITY IS TO PROTECT ITSELF AT THE COST OF OUR FAMILY AND THE PEOPLE ON THE ROAD. MY VEHICLE HAS BEEN DOING THIS FOR SOMETIME EVEN WHILE SITTING IN THE DRIVEWAY COOLING DOWN PRIOR TO ANY MOTION. I DO BELIEVE WE HAVE DIRECTLY BEEN SICKENED BY THIS AND AM INSTALLING A DETECTOR INTO OUR CAR AND WILL BE HAVING BLOOD WORK ANYTIME IT GOES OFF. I HAVE ALSO CONTACTED MY DOCTOR TO SEE IF THERE IS ANYTHING ON OUR LABS TO CONFIRM THE CONCERNS. WE WERE NOT MADE AWARE OF THE CONCERN BY FORD OR THE FACT THEY WERE AWARE OF THIS SINCE 2012. I HAVE ALSO HAD THE BACK-UP CAME REVERSE AND EVERYTHING LOCATED IN THE LEFT OF THE CAR APPEARED ON THE RIGHT. THIS WAS CONFIRMED IN JUNE AND THE CAMERA WAS REPLACED. THE OBVIOUS SAFETY WITH THIS SITUATION WAS NOT MADE PUBLIC OR INVESTIGATED TO MY KNOWLEDGE.

07/24/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

WHEN ACCELERATING WHEN TRYING TO PASS, OR JUST SPEEDING UP, CAR IS TAKEN OVER WITH A ROTTEN EGG SMELL, WAS TOLD IT WAS A CARBON MONOXIDE LEAK!!

07/19/2017
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 07/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

THE DOOR AJAR LIGHT AND WARNING STAYS ON EVEN WHEN THE DOOR IS COMPLETELY SHUT. THIS MAKES THE INTERIOR LIGHTS STAY ON WHICH CAUSES A PROBLEM, ESPECIALLY WHEN DRIVING AT NIGHT. IT ALSO PREVENTS YOU FROM LOCKING THE DOORS WHEN INSIDE AND BECAUSE THE DOME LIGHTS STAY ON IT DRAINS THE BATTERY. FROM WHAT I'VE RESEARCHED ONLINE THIS IS A COMMON PROBLEM AMONG FORD VEHICLES AND NEEDS TO BE FIXED.

07/18/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

I PURCHASED MY USED 2014 EXPLORER A FEW DAYS AGO. I DROVE IT FROM GAINSVILLE GA TO MY HOME IN FLORIDA AND HAD A HEADACHE UPON ARRIVAL AT MY HOME. WHEN I DRIVE MORE THAN A FEW MINUTES OF DRIVING MY CAR I GET HEADACHES. I CAN SMELL EXHAUST IN IT CERTAIN TIMES. I WILL BE TAKING IT TO THE DEALERSHIP TO HAVE IT CHECKED OUT.

07/17/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

ON 7 AND 14 JULY I EXPERIENCED A SULFUR ODOR IN MY CABIN AND FELT LIGHT HEADED. FORD HAS STILL NOT FIXED THIS ISSUE AFTER AT LEAST 6 COMPLAINTS. SULFUR ODOR SAYS IT IS AN EXHAUST LEAK PRIOR TO THE CATALYTIC CONVERTER, GETTING INTO THE PASSENGER CABIN. PLEASE HELP BEFORE IT KILLS ME!

07/17/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 07/15/2017
Crash: No
Fire: No
Summary

A HEAVY PROPANE SMELL HAPPENS IN MY CAR WHEN I HAVE THE MAX AC AND REC AIR ON.. I JUST GOT THIE CAR 5 MONTHS AGO.. I CALLED FORD THEY SAID "SORRY " THIS IS NOT A RECALL .. AND WE HAVE NEVER HEARD OF THIS ISSUE EVEN WHEN I RESEARCHED AND IT IS A ISSUE.. THEY TOLE ME IT WOULD COST ME TO HAVE THEM LOOK AT IT AND COST FOR ANY PARTS NEEDED..

07/13/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

SOMETIMES MY CAR SMELLS LIKE ROTTEN EGGS. I NOTICE THE PROBLEM WHEN I'M ON THE HIGHWAY OR WHEN I'M GOING UP A MOUNTAIN WITH EITHER MY A/C OR HEATER IS ON. SOMETIMES I FEEL NAUSEATED AFTER DRIVING MY CAR.

07/12/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

EXHAUST FUMES LEAKING INTO THE PASSAGE CABIN OF THE CAR WHEN DRIVING

07/06/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

THE FORD EXPLORER 2014 HAS A DEFECT IN WHICH THE "TERRAIN MANAGEMENT " SIGNAL/MESSAGE WOULD RANDOMLY APPEAR AND PRACTICALLY IMMOBILIZE THE CAR. ONCE THE SIGNAL WAS PRESENT, THE VEHICLE WOULD SLOW DOWN TO A 5-10 MPH MODE. IT WOULD EVENTUALLY RESET ITSELF AFTER 24 HOURS OR SO. THIS IS VERY DANGEROUS DUE TO THE FACT THAT IF THIS WERE TO TAKE PLACE IN THE MIDDLE OF A VERY BUSY INTERSECTION OR A HIGHWAY, AN ACCIDENT WOULD CERTAINLY ENSUE. I EXPERIENCED THIS MALFUNCTION TWICE; ONCE IN FEBRUARY OF 2017 AND THEN AGAIN ON JULY 3, 2017. IN BOTH INSTANCES, I WAS IN MOTION. THANKFULLY, I WAS NOT TOO FAR FROM MY RESIDENCE AND THAT I WAS ABLE TO QUICKLY TURN ON MY HAZARD LIGHTS SO THAT OTHERS IN TRAFFIC WOULD BE ABLE TO AVOID HITTING ME BECAUSE OF THE SUDDEN DECLINE IN SPEED.

06/22/2017
Components: STEERING,SUSPENSION,UNKNOWN OR OTHER
Incident Date: 01/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

SINCE I PURCHASED THIS VEHICLE NEW IN JULY 2014, I HAVE EXPERIENCED A SULPHUR LIKE SMELL IN THE CABIN AREA OF THE VEHICLE WHEN I ACCELERATE. THE ODOR IS STRONG ENOUGH TO MAKE YOU FEEL NAUSEOUS AND LIGHT HEADED. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED ON TWO SEPARATE OCCASIONS. ON ONE VISIT THEY CLAIMED THEY HAD INSTALLED ADDITIONAL VENTS TO ELIMINATE THE FUMES. THE SECOND TIME, THE EXHAUST WAS REPORTEDLY REPLACED. NEITHER REPAIR CREATED ANY IMPROVEMENT IN REGARD TO THE SMELL. ADDITIONALLY, I HAVE EXPERIENCED ISSUES WITH THE FRONT SUSPENSION/STEERING AREA. THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP ON TWO SEPARATE OCCASIONS TO ADDRESS THE ISSUE(S). THE VEHICLE HAS A LOUD POPPING SOUND THAT EMANATES FROM THE RIGHT FRONT AXLE AREA WHEN MAKING A LOW SPEED TURN. THE FIRST REPAIR WAS REPORTEDLY A LOOSE "BOOT COVER". THE SECOND REPAIR CONSISTED OF THE INSTALLATION OF A "SHIM" TO ADDRESS THE PROBLEM. NEITHER FIX TOOK CARE OF THE ISSUE LONG TERM.

06/22/2017
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 06/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

ON 19 JUNE, 2017 I WAS DRIVING MY 2014 FORD EXPLORER ON I-95 SOUTH, I INITIALLY HEARD A SINGLE POP COME FROM THE FRONT OF MY VEHICLE, I THOUGHT I HAD HIT SOMETHING IN THE ROAD, BUT NOTHING WAS VISIBLE IN THE ROAD, SO I CONTINUED TO DRIVE. I CONTINUED TO DRIVE WITH NO PROBLEMS. ON 20 JUNE, I WAS DRIVING AGAIN ON I-95 NORTH BOUND AND MY STEERING SYSTEM BEGAN TO MALFUNCTION WITH A LITTLE TIGHTNESS IN THE STEERING, THE VEHICLE STILL EASILY TURNED LEFT AND RIGHT. I CONTINUED TO DRIVE THE VEHICLE WITH NO PROBLEMS, SUDDENLY A WARNING FLASHED AND SHOWED A STABILITY WARNING AND ALL OF A SUDDEN THE STEERING LOCKED UP AND I COULD NOT CONTROL MY VEHICLE AT ALL. I WAS NEARLY KILLED ALONG WITH SIX MEMBERS OF MY FAMILY WHEN MY VEHICLE STEERING MALFUNCTIONED (FROZE/LOCKED) AND TWO TRACTOR TRAILERS SWERVED TO KEEP FROM HITTING MY VEHICLE. I COULD NO LONGER CONTROL MY VEHICLE STEERING. MY VEHICLE HAS 68,000 MILES AND HAS BEEN REGULARLY MAINTAINED WITH NO KNOWN ISSUES.

06/19/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO EXHAUST FUMES INSIDE OF VEHICLE WHILE DRIVING. *LD THE CONSUMER STATED THE VEHICLE SEEMED TO PULL EXHAUST FUMES INSIDE THE VEHICLE. SEVERAL ATTEMPTS HAVE BEEN MADE TO REPAIR THE VEHICLE AT THE OWNER'S EXPENSE. THE TAIL END OF THE EXHAUST APPARATUS WAS REPLACED IN ORDER TO FORCE GAS DOWN AND AWAY FROM THE VEHICLE. THIS SEEMED TO SUCCESSFULLY REPAIR THE VEHICLE. THE CONSUMER WOULD LIKE TO BE ADVISED ON THE PROGRESS OF THE INVESTIGATION AND IF THE VEHICLE IS SAFE. UPDATED 06/19/2017*JS

06/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

EXHAUST EMISSIONS LEAKING INTO CABIN IN MOTION

06/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

EXHAUST FUMES ENTER THE CABINS FROM VENTS WHILE THE EXPLORER IS OPERATING AT FULL THROTTLE, SUCH AS WHEN GOING UPHILL OR MERGING ONTO FREEWAYS.

06/15/2017
Components: STEERING
Incident Date: 05/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

WHILE THE VEHICLE WAS IN MOTION, IN A TURN, THE STEERING ASSIST HAD A FAULT. A MESSAGE SHOWED ON THE SCREEN STATING THAT THERE WAS A STEERING ASSIST FAULT. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE ISSUE DID NOT GO AWAY. STEERING THE VEHICLE FELT LIKE THE STEERING WHEEL WAS FIGHTING AGAINST ME (RATHER THAN SIMPLY A POWER STEERING LOSS). I WAS TOLD BY A DEALERSHIP MECHANIC THAT THE PROBLEM WAS UNKNOWN BUT SOMEWHERE IN THE STEERING COLUMN SO REPLACING THE ENTIRE STEERING COLUMN WOULD FIX IT.

06/12/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR7EG******
Summary

EXHAUST FUMES IN INTERIOR.

06/07/2017
Components: ENGINE
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

ON ACCELERATION LARGE AMOUNT OF EXHAUST FUMES IN THE CAB OF THE VEHICLE.

06/06/2017
Components: ELECTRICAL SYSTEM,SEATS,FUEL/PROPULSION SYSTEM
Incident Date: 07/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

BOUGHT MY 2014 EXPLORER BRAND NEW FROM KOONS FORD AND RIGHT OFF THE BAT, THE DRIVER SEATS STARTED SQUEAKING AT ABOUT 5K MILES. THEY REPLACED THE LOWER LUMBAR BAR, WHICH FIXED IT FOR ANOTHER 2K MILES AND THE SEAT STARTED SQUEAKING AGAIN. I GAVE UP ON THIS ISSUE AFTER A FEW MORE ATTEMPTS TO GET IT FIXED. THEN ABOUT 6 MONTHS LATER, THE LCD ON MY DASH WOULD STAY ON EVERY NOW AND THEN WHEN I SHUT OFF AND LOCK THE CAR. TOOK IT BACK TO KOONS AND THEY CLAIM THEY CAN'T REGENERATE THE ISSUE AND CAN'T FIX IT. AFTER 2 YEARS, STARTED HEARING WHINNING/SQUEALING NOISES FROM THE REAR WHEELS, KOONS ALSO COULD NOT DIAGNOSE/FIX. I GAVE UP ON KOONS AND TOOK IT TO TED BRITT, WHO ALSO COULD NOT DIAGNOSE/FIX. HAD MY 45K SERVICE AND TOLD THEM ABOUT BAD ODOR SMELL IN THE CAR AT TED BRITT AND THEY SAID EVERYTHING IS IN GREAT CONDITION, 5K MILES LATER, REAR WHEELS HAS GRINDING NOISES WHEN DRIVING AT LOW OR HIGH SPEEDS AND THE BAD ODOR IS STILL AROUND, MY 8 YEAR OLD SON COMPLAINS ABOUT THE CAR GIVING HIM HEADACHES. I TOOK IT BACK TO FORD AND THEY SAID THERE IS ONLY A TSB SO, THE OWNERS DO NOT GET NOTIFIED, WHICH I THINK, WE AS OWNERS SHOULD BE NOTIFIED BY THE MANUFACTURE OF ANY HARMFUL SUBSTANCE LINGERING INSIDE THE CAR CABIN AND SHOULD BE RECALLED AND FIXED AT NOT COST TO THE OWNERS. THIS IS VERY UNPROFESSIONAL OF THE MANUFACTURE.

06/06/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A STRONG EXHAUST ODOR SPREAD THROUGHOUT THE VEHICLE. NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO KEN STOEPEL FORD-LINCOLN DEALER AT 400 SIDNEY BAKER ST S, KERRVILLE, TX, PHONE NUMBER: (877) 469-4031, WHERE THE DIAGNOSIS COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

06/03/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

EXHAUST/GAS SMELL LEAKING INTO PASSAGER CABIN WHEN AIR FLOW TURNED ON. ALSO ABLE TO BE SMELT OUTSIDE OF CAR

06/01/2017
Components: VEHICLE SPEED CONTROL
Incident Date: 05/26/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND BACK PAIN, BUT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY REPAIR SHOP AND WAS DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD REVIEW THE CASE AND GET BACK TO THE HER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

05/31/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (AUTO-NATION FORD IN DEL RAY BEACH) ON FOUR OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A TSB WARRANTY REPAIR TO REMEDY THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.

05/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

HAVE A 2014 FORD EXPLORER AND IT SMELLS BAD FROM EXHAUST AND SOMETIMES EVEN IN THE CABIN. IF I AM DRIVING IT FOR LONGER THAN AN HOUR OR SO, IT EVEN MAKE ME DIZZY. WHEN I TOOK IT TO THE FORD DEALERSHIP, I WAS TOLD THAT IT IS NOT A RECALL AND I HAVE TO PAY $650.00 TO FIX IT. I HAVE 37,000 MILES ON IT SO THEY DON'T COVER IT IN 36000 MILE WARRANTY EITHER.

05/27/2017
Components: ELECTRICAL SYSTEM,WHEELS,SERVICE BRAKES
Incident Date: 02/01/2014
Crash: No
Fire: No
Summary

I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH THIS VEHICLE AND SAFETY ISSUES. ELECTRICAL- AUDIO OUTPUT FAILS INTERMITTENTLY, POWER OUTLETS SHORT OUT, INSTRUMENT CLUSTER FAILS (WHILE MOVING AND IN PARK) EXHAUST- FUMES COMING INSIDE VEHICLE (IN MOTION AND PARK) BRAKES- HAD TO HAVE ENTIRE SYSTEM REPLACED AFTER COMPLETE FAILURE OF ABS SYSTEM (HAPPENED MULTIPLE TIMES WHILE IN MOTION, ONCE ON EXPRESSWAY, ALL REPORTED TO FORD CORPORATE) WHEELS - LUG NUTS HAVE BEEN REPORTED MULTIPLE TIMES FOR MOISTURE COLLECTING INSIDE THE LUG NUTS AND CAUSING CORROSION SEAT BELTS - HOUSING CASE OF SAFETY BELTS POP OFF IDLE - WHEN IDLING WITH BRAKE DEPRESSED AND A DOOR OPENED AND CLOSED THE IDLE SKIPS AND MAKES NOISE WASHER FLUID SENSOR - FAILED AT 70, 000 MILES AC SYSTEM DRAINS POWER HORRIBLY VEHICLE WAS LEASED JANUARY 2014 PROBLEMS HAVE BEEN CONSISTEN SINCE THAT DATE, ALL RECORDS ARE IN FORD'S SYSTEM.

05/26/2017
Components: SUSPENSION
Incident Date: 05/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

MY VEHICLE HAS 69K MILES WITH ONLY FREEWAY DRIVING AND THE STRUTS AND BEARINGS ALREADY HAVE TO BE REPLACED. THE COST IS $900 AT THE FORD DEALERSHIP. I WAS TOLD THAT THE BEARINGS ARE WORN OUT CAUSING PROBLEMS WITH THE STRUTS. ANYTIME I WOULD DRIVE AT LOW SPEEDS YOU COULD HEAR A LOUD KNOCKING SOUND. MY NISSAN IS 12 YEARS OLD AND IT JUST NOW NEEDED SIMILAR MAINTENANCE. SOMETHING IS NOT RIGHT WITH THIS QUALITY.

05/24/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B84EG******
Summary

BAD OR BURNT EXHAUST SMELL IN CABIN DURING ACCELERATION WITH THE RECYCLE AIR ON.

05/23/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 06/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

FORD EXPLORER CLASS ACTION LAWSUIT ! CARBON MONOXIDE EMISSIONS BUILDING UP INSIDE DRIVER AND PASSENGER COMPARTMENT/AREAS ? THIS IS A VERY DANGEROUS AND UNHEALTHY PROBLEM FOR FORD OWNERS WITH THESE VEHICLES ! I HAVE BEEN PART OF THE CLASS ACTION LAW FROM THE BEGINNING AND NOTHING IS HAPPENING TO SETTLE THE PROBLEM? MY FORD DEALERSHIP (FLAMMER FORD OF SPRING HILL )HAS TOLD ME FOR ALMOST THREE YEARS THAT FORD HAS NOT COME UP WITH A FIX SO WE KEEP DRIVING AND USING A VEHICLE THAT IS UNHEALTHY . I AND MY WIFE TAKE THE BRUNT OF THE SICKENING ODER FROM THE EXHAUST FUMES BACKING UP INSIDE PASSENGER COMPARTMENT BECAUSE WE DON'T WANT TO TRADE IN FOR NEW AND SOMEONE ELSE GETS SICK OR DIES FROM THE CARBON MONOXIDE FUMES ? FORD HAS STATED UNDER OATH THAT THEY CANNOT FIX THE PROBLEM ? I HAVE THAT DOCUMENT ! I HAVE WRITTEN FORD TWO OR THREE TIMES AND THEY ALWAYS REFER ME BACK TO DEALERSHIP AND THEY IN RETURN TELL ME THERE IS NO FIX FOR PROBLEM ! WE NEED SOME TYPE OF CONSIDERATION FOR THE BIG LOSS IN THE VALUE OF EXPLORER AND AGAIN I DON'T WANT SOMEONE ELSE TO DEAL OR HAVE TO PUT UP WITH SAME SERIOUS PROBLEM.

05/19/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 08/01/2013
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST SYSTEM FAILED CAUSING THE FUMES TO PENETRATE THROUGH THE VENTS WHILE THE DEFROST SYSTEM OR THE HEATHER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE DEALER ADVISED THAT THE EXHAUST SYSTEM LINING AND VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.

05/19/2017
Components: ENGINE
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

EXPERIENCING EXHAUST FUMES ENTERING PASSENGER COMPARTMENT.

05/18/2017
Components: SERVICE BRAKES
Incident Date: 05/17/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

COMING OUT OF A CAR WASH AT IDLE SPEED AND MOVING INTO THE VACUUM AREA THE BRAKE PEDAL STOPPED RESPONDING, I AM A NOTORIOUS BRAKE RIDER, THE CAR KEPT ROLLING AND ACTUALLY HIT THE VACUUM, ROLLED ON OVER A HILL AND DOWN INTO AN ADJACENT PARKING LOT WHERE THE BRAKES FINALLY TOOK HOLD. AS THE EXPLORER WENT OVER THE HILL I KEPT POUNDING THE BRAKE PEDAL BUT NOTHING HAPPENED. THE CAR ROLLED DOWN THE PARKING AREA AND THEN IT STOPPED. DAMAGE WAS TO THE RIGHT CORNER OF THE VEHICLE AND A VACUUM LAYING ON ITS SIDE. ACCORDING TO THE STATION ATTENDANT THIS WAS NOT AN UNUSUAL EVENT.

05/16/2017
Components: STEERING,AIR BAGS
Incident Date: 05/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

OUR 2014 FORD EXPLORER SPORT HAS SUDDENLY LOST ITS POWER STEERING MAKING IT VERY DIFFICULT TO DRIVE AND HAS A TENDENCY TO JERK THE WHEEL LEFT AND RIGHT WHEN DRIVING. THIS I'M TOLD IS NOT UNDER WARRANTY AND WILL COST APPROXIMATELY $1800 TO FIX. I BELIEVE THE THREE YEARS PRIOR TO MINE HAD THE SAME PROBLEM AND WERE RECALLED. THE EXPLORER HAS NOT BEEN IN ANY ACCIDENTS AND HAS 73K MILES. THE AIRBAG LIGHT ALSO CAME ON WHEN THE STEERING ISSUE STARTED HOWEVER THE FORD SERVICE DEPARTMENT SAID THAT IT WAS UNRELATED AND THAT WOULD BE ANOTHER EXPENSE AFTER THE STEERING WAS REPAIRED.

05/15/2017
Components: STEERING
Incident Date: 05/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 55 MPH, THE POWER STEERING FAILED. IN ADDITION, THE "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY (POWER STEERING RACK) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12267703. THE MANUFACTURER DECLINED TO ASSIST THE CONTACT SINCE THE VEHICLE WAS OUTSIDE OF THE 36 MONTH OR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 42,988.....UPDATED 06/21/17 *BF UPDATED 09/15/2017*JS

05/09/2017
Components: STEERING,LATCHES/LOCKS/LINKAGES
Incident Date: 08/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B90EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT INFORMED THE MANUFACTURER WHO REQUESTED THAT THE VEHICLE RECEIVE A SECOND DIAGNOSTIC, WHICH RENDERED THE SAME RESULTS. THE VEHICLE WAS NOT REPAIRED. WHILE ATTEMPTING TO LEAVE AN AUTO SHOP, THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO REACTIVATE THE POWER STEERING AND HAD THE VEHICLE TOWED TO HER HOME. THE CONTACT INFORMED THE DEALER OF THE FAILURE, BUT COULD NOT DRIVE TO THE DEALER DUE TO THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 12284176. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

05/05/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. ON SEVERAL OCCASIONS, THE CONTACT SMELLED A FUEL ODOR THROUGHOUT THE VEHICLE. WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED, THE FUEL ODOR INTENSIFIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,800.

05/04/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

THIS CAR CANNOT EXCEED 3000-3500 RPM. IF I EXCEED IT, A STRONG EXHAUST STINKING SMELL COMES THROUGH THE A/C-VENTILATION SYSTEM. IT SEEMS LIKE THE EXHAUST FUMES GO DIRECTLY TO THE A/C SYSTEM.

05/04/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

MY CAR SMELLS LIKE ROTTEN EGGS WHEN AC TURNED ON OR WHEN WINDOWS DOWN AND AIR ON LOW. THIS HAPPENS TYPICALLY WHILE DRIVING ON THE FREEWAY. I BROUGHT MY CAR INTO SERRAMONTE FORD IN COLMA ON DECEMBER 7, 2015. THEY COULDN'T REPLICATE THE PROBLEM. I ALSO HAD A BLACK GREESE LEAK. HAD TO HAVE MY TRANSFER CASE REPLACED AT 64K MILES???

05/02/2017
Components: ELECTRICAL SYSTEM
Incident Date: 04/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

DOOR AJAR INDICATOR STAY ON ALTHOUGH THE DOORS ARE CLOSED.

05/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

WHILE ACCELERATING, A SMELL OF EXHAUST ENTERS THE CABIN. TYPICALLY HAPPENS DURING HEAVY ACCELERATION, FOR EXAMPLE, WHILE ENTERING A HIGHWAY. OTHER REPORTS HAVE INDICATED HIGH LEVELS OF CARBON MONOXIDE PRESENT WHEN ODOR IS DETECTABLE.

04/30/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

10 YEAR OLD SON IN HOSPITAL WITH ELEVATED LEVELS OF CARBON MONOXIDE. BLOOD WORK SHOWED A LEVEL OF 2. THIS WAS AFTER TRAVELING FOR 1 HOUR IN THE THIRD ROW SEAT OF THE CAR.

04/29/2017
Components: STEERING
Incident Date: 04/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

VEHICLE WAS PURCHASED IN APRIL 2014 WITH A LITTLE OVER 500 MILES. THE VEHICLE NOW HAS APPROXIMATELY 33,900 MILES. A COUPLE WEEKS AGO WE NOTICED A SQUEAKING NOISE WHEN THE STEERING WHEEL WAS TURNED EITHER WAY WHILE MOVING AND WHILE NOT MOVING. I CALLED ON 4-25 FOR APPOINTMENT ON 4-27. THE VEHICLE WAS LOOKED OVER AND I RECEIVED A CALL ON 4-28 STATING THE STEERING GEAR BOX WAS BAD AND NEED REPLACED. I WAS THEN TOLD MY WARRANTY HAD EXPIRED ON 4-17 AND THAT THEY WOULD NOT COVER THE BILL OF $1738. I DID RESEARCH AND THERE WERE SIMILAR ISSUES WITH THIS YEAR VEHICLE AS WELL AS RECALLS ON THIS SAME VEHICLE 2011-2013. SOUNDS TO ME LIKE FORD HAS NOT FIXED THE ISSUE AND SHOULD COVER THESE RIDICULOUS COSTS TO THOSE THAT HAVE HAD THEM. I SHOULD NOT HAVE TO WORRY ABOUT THESE TYPES OF THINGS ON SUCH A LOW MILEAGE VEHICLE. FORD WILL PROBABLY BE LOSING OUR CONTINUED BUSINESS.

04/24/2017
Components: ELECTRICAL SYSTEM
Incident Date: 04/24/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

THE ELECTRIC MOONROOF STOPPED WORKING AND WOULD NOT OPEN. THE SUN SHADE WOULD PARTIALLY CLOSE. WE CHANGED THE FUSE BUT THE MOONROOF STILL WOULD NOT WORK. SO WERE LEAVING IT ALONE UNTIL THE WEATHER WARMED UP. THIS MORNING I WENT OUT TO GO TO WORK AND MY MOONROOF WAS STANDING OPEN AND MY CAR WAS STANDING IN WATER AND LEAVES. NO ONE HAD DRIVEN THE CAR IN 3 DAYS. I AM A 50+ YEAR OLD FEMALE AND TRY TO BE VERY PARTICULAR WITH MY VEHICLE. I RARELY USE THE MOONROOF ITSELF, BUT I DO OPEN THE SUN SHIELD AT TIMES IN THE PAST. I DO NOT KNOW HOW THE MOONROOF OPENED, IF THERE WAS A POWER SURGE OR WHAT??? I HAVE SEARCHED THE INTERNET THIS MORNING AND FOUND THIS HAD HAPPENED TO OTHER INDIVIDUALS.

04/24/2017
Components: ELECTRICAL SYSTEM
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

DRIVER'S DOOR AJAR WARNING IS ACTIVATED AND NO DOOR IS AJAR. THIS VEHICLE IS EQUIPPED WITH AUTOMATIC LOCKING DOORS, WHICH DO NOT LOCK AS A RESULT. I AM AWARE THAT FORD HAS BEEN GIVEN A PASS ON RECALLS FOR THIS BUT THIS IS A PROBLEM KNOWN TO FORD SINCE 2011. I BELIEVE FORD SHOULD BE REQUIRED TO MAKE REPAIRS, EVEN AFTER THE NEW CAR WARRANTY IS EXPIRED.THIS IS AN OBVIOUS MFG DEFECT, AND THE MFG SHOULD BE ACCOUNTABLE FOR THE LIFE OF THE VEHICLE. I IMAGINE FORD HAS BEEN GIVEN A PASS ON RECALLS BECAUSE THEY NEGOTIATED A DEAL, AND PROBABLY INDICATED THEY WOULD REPAIR ALL REPORTED DEFECTS RATHER THAN HAVE A COMPLETE RECALL OF ALL MODELS USING THIS SAME WARNING SYSTEM, WITH THE SAME PARTS. THE LOCAL DEALER TOLD ME FORD WILL REPAIR AS NECESSARY FOR CARS UNDER WARRANTY, BUT NOT AFTER WARRANTY PERIOD. THIS DEFECT AFFECTS SEVERAL MODELS OF FORD VEHICLES, FOR SEVERAL KNOWN YEARS, AND FORD SHOULD BE REQUIRED TO REPLACE THE DEFECT, FOR ALL MODELS, FOR ALL YEARS, AS LONG AS THE PROBLEM MANIFESTS ITSELF IN OPERATING VEHICLES MANUFACTURED BY FORD.TO MY KNOWLEDGE, THERE HAVE BEEN MORE THAN 2700 SIMILAR COMPLAINTS, AND MORE THAN 33,000 WARRANTY CLAIMS.THAT'S OVER 35,000 KNOWN DEFECTIVE VEHICLES, WHICH DOES NOT INCLUDE THOS THAT OWNERS HAVE SIMPLY HAD REPAIRED WITHPOUT COMPLAINT.

04/17/2017
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

WHEN THERE IS A HEAVY RAIN THE SERPENTINE BELT SQUEALS AT VARIOUS MOMENTS, FOR SHORT PERIODS OF TIME. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE IN 2014 , BUT DEALERSHIP SAID IT WAS A KNOWN ISSUE AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THEY SAID IT WAS DUE TO THE BELT GETTING WET AND FORD DIDN'T KNOW HOW TO PREVENT IT FROM HAPPENING, AND THAT IT OCCURS ON OTHER FORD TRUCKS TOO. MY OTHER ISSUE HAS STARTED RECENTLY HAPPENING TO WHEN IT RAINS HEAVILY, THE "LOW BATTERY FEATURES TEMPOR. TURNED OFF" NOTIFICATION COMES ON AND MY STEERING WHEEL LOCKS UP BRIEFLY WHILE DRIVING. I CHECKED MY BATTERY CONNECTS AS THE MANUAL SAYS TO DO AND THEY ARE FINE. THIS ONLY OCCURS DURING HEAVY RAIN AND IT HAPPENS AT VARIOUS TIMES DURING DRIVING. IT NEVER JUST STAYS ON, BUT WILL TURN ON AND GO OFF AT DIFFERENT TIMES DURING THE DRIVE IN THE HEAVY RAIN. SEEMS LIKE SOMETHING IS GETTING WET CAUSING A SHORTAGE, BUT EITHER WAY ITS DANGEROUS WHEN MY STEERING WHEEL LOCKS UP.

04/17/2017
Components: ENGINE
Incident Date: 04/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

WHEN QUICKLY ACCELERATING TO HIGHWAY SPEEDS THERE IS AN BURNING/EXHAUST SMELL IN THE CABIN. DOES NOT MATTER IF THE A/C IS ON OF OFF OR WHETHER ITS ON OUTSIDE AIR OR RECIRCULATION.

04/12/2017
Components: ENGINE
Incident Date: 04/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

STRONG SMELL OF EXHAUST FUMES INSIDE PASSENGER COMPARTMENT

04/12/2017
Components: ENGINE
Incident Date: 11/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

AN EXHAUST SMELL ENTERS THE CABIN OF THE VEHICLE. I FIRST STARTED TO NOTICE IT WHEN THE CAR WAS IDLING AND I THOUGHT IT WAS COMING FROM THE CAR AHEAD OF ME. THIS CONTINUED ON AND OFF FOR MONTHS UNTIL MORE RECENTLY WHEN THE SMELL WAS PRESENT EVEN AS I DROVE THE CAR. I HAVE HAD HEADACHES, DIZZINESS AND STOMACH UPSETS FOR MONTHS REALIZING THAT MY VEHICLE WAS PERHAPS NO LONGER SAFE FOR ME TO DRIVE. I BROUGHT IT IN TO MY DEALERSHIP AND THEY IMMEDIATELY ACKNOWLEDGED THE SMELL AND GAVE ME A LOANER. THEY HAVE FILED A COMPLAINT WITH FORD AND ARE CURRENTLY WAITING FOR THE REPAIR PARTS BUT THEY ARE ON BACKORDER. I WAS TOLD THAT POLICE DEPARTMENTS HAVE BEEN COMPLAINING ABOUT THE SAME THING. I JUST RECEIVED A CLASS ACTION LAWSUIT NOTICE SO I IMAGINE THIS WILL EVENTUALLY BE A RECALL. IN THE MEANTIME I CANNOT DRIVE MY OWN VEHICLE WITHOUT RISKING MY HEALTH. THE CAUSE TO ME IS UNKNOWN, I HAVE READ THAT IT IS A DEFECT IN THE ENGINEERING OF THE EXHAUST SYSTEM.

04/09/2017
Components: ENGINE
Incident Date: 04/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

WHILE DRIVING VEHICLE, I NOTICED A VERY STRONG SMELL OF PROPANE OR NATURAL GAS. WHEN VEHICLE WAS STOPPED AND IDLING, THE SAME SMELL WAS DETECTED OUTSIDE THE CAR. THE NEXT DAY, THE VEHICLE SMELLED AGAIN WHILE DRIVING, ONLY THIS TIME IT SMELLED LIKE ROTTEN EGGS.

04/05/2017
Components: AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
Incident Date: 08/03/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

WE WERE DRIVING DOWN A RURAL ROAD BEGINNING TO SLOW DOWN, WHEN THE CAR DID NOT SLOW DOWN, IT.WENT AT FULLSPEED WHILE HITTING THE BRAKES. THEN HITTING A TREE HEAD ON, CAUSING A FATALITY. I DID NOT.WANT THE CAR DESTROYED, BECAUSE I WANTED A FULL INVESTIGATION PERFORMED ON THE CAUSE AND THE TPS . I ONLY RECEIVED A BLACKBOX INFO WITH LIMITED INFO SHOWING VEHICLE SPEED AT CRASH. THE ONLY THING SLOWING VEHICLE WAS A DITCH AND THE TREE. ALSO DRIVER SIDE BELT CAME UNATTATCHED AS WELL AS MIDDLE PASSENGER. ONLY DRIVER AIR BAG AND ONE.PASSENGER AIRBAG DEPLOYED.

04/05/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

FUMES OR GAS SMELL COMING OUT OF CAR. STRONG ODOR COMING OUT FROM CAR AFTER DRIVING.

04/05/2017
Components: ENGINE
Incident Date: 02/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

MY FORD EXPLORER HAS A BAD EXHAUST ODOR IN THE CABIN WHEN HARD ACCELERATING AND ON COLD MORNING EVEN AT IDLE IT IS IMPOSSIBLE TO NOTICE THE SMELL AND IT LINGERS IN THE CABIN IN TELL YOU OPEN A WINDOW. I CAN SMELL IT ANYTIME I GET ON THE HIGH WAY BUT THERE ARE TIMES WHEN I CAN SMELL A CHEMICAL TYPE SMELL WHEN STOPPED A LIGHTS.

04/03/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 02/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D94EG******
Summary

DRIVING AT HYWAY SPEED OR GOING UP HILL TH ECO BOOST STALLS CAUSING TRAFFIC HAZARD. UNABLE TO EXCELLERATE PARTIALLY STALLS. TOOK IT INTO GET REPAIRED AND THE PART IS BACK ORDER INDEFINTELEY . I HAVE BEEN WITHOUT A CAR FOR SIX WEEKS NOW. NO IDEA WHEN IT CAN BE FIXED.

04/01/2017
Components: EXTERIOR LIGHTING
Incident Date: 03/22/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR9EG******
Summary

HAD TO REPLACE THE DRIVER SIDE HEAD LIGHT PIG TAIL AS IT MELTED TO THE BULB

03/31/2017
Components: UNKNOWN OR OTHER
Incident Date: 09/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

EXHAUST LEAK INTO CABIN. EXHAUST ENTERS THE VEHICLE CABIN DURING HIGH RPM ENGINE CONDITIONS. THIS CONDITION OCCURS MOST FREQUENTLY WHILE DRIVING AT FREEWAY SPEEDS AND WHILE ACCELERATING TO PASS SLOWER VEHICLES. THIS SITUATION OCCURS ESSENTIALLY EVERY TIME THIS DRIVING CONDITION IS EMPLOYED, AND THE LONGER THE ACCELERATION PERIOD AND THE LONGER THE DURATION OF HIGH RPM ENGINE SPEED, THE MORE DRAMATIC THE EXHAUST LEAK RESULTS.

03/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

PERIODIC SMELL OF FUMES OR BURNING SMELL INSIDE THE CAR WHEN RUNNING. PRONOUNCED SMELL UPON HARD ACCELERATION AS FROM A STOP OR UPON MERGING ONTO HIGHWAY. HAS HAPPENED SINCE SHORTLY AFTER BUYING THIS AS A USED CAR LATE LAST YEAR. MY BOYFRIEND DRIVES THE VEHICLE A LOT AND THOUGHT IT WAS JUST OUTSIDE TRAFFIC SMELLS ENTERING THE CAR BUT AFTER USING THE A/C ON RECIRCULATION MODE, WE REALIZED IT IS COMING FROM OUR EXPLORER AND ESPECIALLY UPON HARD ACCELERATION.

03/28/2017
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

EXHAUST SMELL INSIDE CABIN. I NOTICE A BAD EXHAUST ODOR IN THE CABIN IF I ACCELERATE OVER 3,000 RPM.

03/27/2017
Components: POWER TRAIN,ENGINE
Incident Date: 02/24/2017
Crash: No
Fire: No
Vehicle Identification Number: IFM5K8D81EG******
Summary

MY CAR STARTED OFF WITH A PROPANE GAS SMELL WHICH WOULD COME AND GO. THEN IT TURNED INTO THIS SULFUR ODOR. WHICH HAD GOTTEN SO BAD THAT YOU COULD ONLY DRIVE THE CAR IF ALL THE WINDOWS WERE DOWN BECAUSE THE ODOR WOULD MAKE YOU SICK. THE CAR WAS IN MOTION AT ALL TIMES. YOU COULD SMELL THE ODOR WITH OR WITHOUT THE HEAT ON. THEN AT WHICH POINT THE ODOR NEVER ACTUALLY LEFT THE CABIN OF THE VEHICLE. AT WHICH I WOULD JUST LEAVE THE WINDOWS OPEN, IN HOPES THAT THE CAR WOULD EVENTUALLY AIR OUT.

03/27/2017
Components: ENGINE
Incident Date: 08/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

2014 FORD EXPLORER SPORT, STRONG SMELL OF ENGINE EXHAUST FUMES ENTERING PASSENGER CABIN. MUST DRIVE WITH WINDOWS OPEN TO VENT OUT PASSENGER CABIN. MY SAFETY AS WELL AS MY FAMILY'S SAFETY IS AT RISK FOR CARBON MONOXIDE POISONING, RESPITORY DISTRESS, ASTHMA AND POSSIBLE UNCONSCIOUSNESS WHILE DRIVING. THE OVERWHELMING ENGINE EXHAUST FUMES WITHIN THE PASSENGER CABIN AT TIMES IS UNBEARABLE.

03/27/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 03/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WHENEVER I MAKE A HARD ACCELERATION, THERE IS A FOUL SMELL IN THE CABIN. SMELL IS SIMILAR TO ROTTEN EGG OR BAD CATALYTIC CONVERTER. I NORMALLY ALWAYS HAVE THE A/C ON AND IN RECIRCULATE. I HAVE NOTICED THIS EVER SINCE I BOUGHT THE CAR NEW. TWO DEALERSHIPS HAD NO ANSWER AND SAID THEY HAD NOT HEARD OF ANY COMPLAINTS.

03/25/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/11/2017
Crash: No
Fire: No
Summary

THERE IS AN EXHAUST / PROPANE SMELL ENTERING THE CAR. AT TIMES THE SMELL IS OVERPOWERING AND HAS CAUSED A NAUSEOUS FEELING. HAVING TAKEN THE VEHICLE IN TO THE DEALERSHIP AND HAD THE 2012 AND 2014 BULLETIN WORK COMPLETED, THERE HAS BEEN NO DIFFERENCE. HAVING PURCHASED THE VEHICLE 10 WEEKS AGO FROM THE DEALERSHIP, I FEEL I OWN WHAT MAY BE THE LEAST FAMILY-FRIENDLY VEHICLE ON THE ROAD. I HAVE 4 AND 8 YEAR OLD DAUGHTERS THAT I CAN'T HAVE RIDE IN THE VEHICLE BECAUSE THEY WILL GET SICK. AS A 6'3" MAN, I HAVE BECOME SICK MYSELF AT TIMES AFTER DRIVING FOR LESS THAN 5 MINUTES IN RESIDENTIAL STREETS.

03/24/2017
Components: STRUCTURE
Incident Date: 03/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

THE DRIVER SIDE WINDSHIELD TRIM FLEW OFF MY VEHICLE WHILE I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70MPH. THIS IS THE SECOND TRIM PIECE THAT HAS RIPPED OFF MY VEHICLE WHILE DRIVING. THE PASSENGER SIDE BLEW OFF ABOUT A YEAR AGO WHEN I WAS DRIVING ON THE HIGHWAY. I AM WORRIED THAT A LARGE PIECE OF PLASTIC FLYING OFF MY CAR AT HIGH SPEEDS MAY HIT ANOTHER VEHICLE ON THE ROAD AND CAUSE AND ACCIDENT OR INJURE SOMEONE. I GOOGLED "FORD EXPLORER WINDSHIELD TRIM PROBLEMS" AND THERE IS A LOT OF COMPLAINTS ONLINE. THE DEALERSHIP WANTS TO CHARGE ME $290 TO FIX IT BUT I FEEL LIKE THIS PROBLEM IS DANGEROUS AND IS NOT SOMETHING THAT SHOULD OCCUR WITH NORMAL WEAR AND TEAR ON THE VEHICLE. ATTACHED ARE PHOTOS OF MY CAR AND THE FORD ESTIMATE SO YOU CAN SEE THE PARTS NUMBERS. THANK YOU FOR YOUR HELP.

03/24/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

STRONG SMELL OF EXHAUST IN CABIN OF VEHICLE AFTER DRIVING ON EXPRESSWAY. I GET LIGHTHEADED AND HAVE HEADACHES AFTER DRIVING THIS VEHICLE.

03/17/2017
Components: STRUCTURE
Incident Date: 03/16/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

PASSENGER SIDE WINDSHIELD TRIM PEELING BACK AND SEPARATING FROM THE WINDSHIELD, HEAVY VIBRATION NOISE OCCURS AT SPEEDS OVER 15 MPH, AT 65 IT IS DEAFENING. NO ACCIDENT, NO ROUGH TRAVEL, THIS IS A SOCCER MOM CAR, THAT GOES TO SCHOOL, SUPERMARKET AND HOME. NO ROUGH HISTORY OF WASHES. OTHER ISSUES LISTED ONLINE HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2014/WINDOWS_WINDSHIELD/WINDSHIELD_TRIM_FALLING_OFF.SHTML

03/15/2017
Components: SUSPENSION
Incident Date: 03/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

03/15/2017
Components: FUEL SYSTEM, GASOLINE
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL FUEL ODOR WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. DUE TO THE ODOR, THE CONTACT'S CHILD BEGAN TO COUGH SEVERELY WHEN IN THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

03/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

WE HAVE BEEN HAVING EXHAUST SMELLS IN THE CABIN SINCE WE BOUGHT THE VEHICLE AND NOW I SEE THERE ARE MANY OTHERS. I WANT TO SUE FORD AND GET MY MONEY BACK FOR THE VEHICLE.

03/13/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

NOTICED A STRONG ODOR THAT SMELLS LIKE NATURAL GAS INSIDE OF THE CAR. THE ODOR BECOMES WORSE WHEN THE HEAT IS RUNNING. IT IS MOST NOTICEABLE WHEN IN MOTION HOWEVER THE SMELL CAN BE DETECTED OUTSIDE OF THE VEHICLE WHEN IT IS TURNED OFF.

03/13/2017
Components: ENGINE
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

I BOUGHT A BRAND NEW 2014 FORD EXPLORER AND THE EXTENDED WARRANTY AT THE TIME OF PURCHASE. THE EXHAUST FUMES COMING INTO THE VEHICLE DURING ACCELERATION AT HIGHWAY SPEEDS. I TOOK THE TRUCK IN TO WHILE IT WAS UNDER THE BUMPER TO BUMPER TO BE FIXED AND WHAT WAS DONE AT THE TIME WAS REPROGRAMMING EXHAUST AND AC INTAKE. THIS DID NOT FIX THE EXHAUST PROBLEM BUT DID IMPROVE THE SMELL AND HOW OFTEN IT OCCURRED . I RECENTLY TOOK MY TRUCK INTO GET THE EXHAUST FIXED AND THEY WILL NOT FIX IT BECAUSE IT IS PASSED THE BUMPER TO BUMPER BUT THIS IS THE SAME PROBLEM TOOK IN TO BE FIX PRIOR.

03/10/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

WHEN ACCELERATING TO MERGE ONTO THE HIGHWAY FROM AN ONRAMP, A DAILY EVENT FOR ME, A STRONG EXHAUST ODOR FILLS THE CABIN. IT LINGERS A LONG TIME AND I HAVE TO ROLL DOWN THE WINDOW TO CLEAR THE AIR. IT'S NOT ONLY ANNOYING, I'M AFRAID THERE ARE HEALTH RISKS INVOLVED.

03/09/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 03/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

EXHAUST FUMES LEAKING INTO CABIN CAUSING FAMILY TO BREATHE IN FUMES. IT HAS HAPPENED SINCE WE BOUGHT THE CAR NEW. IF THE VEHICLE AC IS IN RECIRCULATING MODE AND YOU ACCELERATE, FUMES FILL THE CABIN FOR A SHORT PERIOD OF TIME. WE ALWAYS HAVE TO ROLL DOWN THE WINDOWS TO LET THE FUMES OUT. IT HAPPENS ESSENTIALLY EVERY TIME YOU DRIVE THE CAR . I CALLED FORD DEALER AND THEY SAID THAT THERE ARE NO COMPLAINTS THEY HAVE SEEN. CAUSES HEADACHES AND NAUSEA.

03/07/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2017
Crash: No
Fire: No
Summary

ABOUT A MONTH AGO I STARTED NOTICING A STRANGE EXHAUST ODOR INSIDE MY VEHICLE WHILE THE VEHICLE WAS BEING DRIVEN. IT MADE ME FEEL NAUSEATED AND DIZZY WHILE DRIVING.

03/06/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/05/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

WHEN DRIVING MY EXPLORER I SMELL VERY STRONG EXHAUST FUME SMELLS THAT GIVE ME HEADACHES. IT HAPPENS ALMOST DAILY WHILE DRIVING IT FOR THE PAST YEAR.

03/05/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

THERE IS A FOUL ODOR COMING FROM THE DRIVERS SIDE VENTS/OUTSIDE VENT JUST ABOVE THE HOOD. THE VEHICLE IS IN MOTION BOTH ON CITY STREETS AND HIGHWAY. IT CAN COME AND GO WITHIN THE CABIN AND YOU CAN USUALLY SMELL IT OUTSIDE THE CAR WHEN IT STOPS MOVING. I BROUGHT IT IN TO BE FIXED AND DESPITE THIS HAPPENING TO HUNDREDS OF CARS (I DIDN'T KNOW THAT AT THE TIME), THE DEALERSHIP SAID THAT I PROBABLY SUCKED SOMETHING UP. AFTER SAYING IT WAS PROBABLY THE FILTER AND THEN USING A DEVICE TO CLEAN OUT THE AIR BOX, THE SMELL IS STILL THERE.

03/03/2017
Components: STRUCTURE
Incident Date: 03/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

DRIVING ON THE HIGHWAY GOING ABOUT 65 MILES PER HOUR, PASSENGER WINDSHIELD SIDE PANEL FLEW OFF THE MY 2014 FORD EXPLORER TRUCK THAT COULD HAVE CAUSED DAMAGES TO OTHER VEHICLES BEHIND ME OR EVEN AN ACCIDENT. I JUST BOUGHT THE VEHICLE FROM A DEALERSHIP ABOUT 2 MONTHS AGO. I NOTIFIED THE DEALERSHIP AND WAS TOLD THE PART IS NOT UNDER EXTENDED WARRANTY AND I WOULD HAVE TO PAY OVER $200 TO GET THE PANEL REPLACED.

03/01/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

MY 2014 EXPLORER WHEN SHIFTED INTO PARK AND ENGINE TURNED OFF AN ALERT ON CLUSTER PANEL SAYS "TRANSMISSION NOT IN PARK". SOMETIMES I HAVE TO START ENGINE, PUT SHIFTER IN REVERSE THEN BACK INTO PARK, TURN ENGINE OFF AND THE ALERT ON CLUSTER PANEL SAYS "TRANSMISSION NOT IN PARK" SOMETIMES I HAVE TO GO THROUGH THIS SCENARIO SEVERAL TIMES BEFORE THE LEVER WILL ACTUALLY BE IN PARK. THE 2014 EXPLORER PURCHASED JULY 26TH 2013 HAS 17,646 MILES. I WOULD LIKE A RESPONSE TO MY PROBLEM AS SOON AS POSSIBLE. THANK YOU

02/28/2017
Components: ENGINE
Incident Date: 02/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

EXHAUST SMELL IN CABIN WHILE HVAC ON AND WINDOWS UP. THIS IS MOST NOTICEABLE WHILE ACCELERATING AND AFTER COMING TO A STOP.

02/28/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87EG******
Summary

I PURCHASED MY EXPLORER IN MAY OF 2014. THE FIRST TIME I ACCELERATED AND REACHED 3000-3500 RPMS (A USUAL PASSING SITUATION) I EXPERIENCED A STRONG EXHAUST ORDER INSIDE THE VEHICLE. ALTHOUGH NOT THE USUAL "BURNING OFF" SMELL OF A NEW ENGINE, I INITIALLY DISMISSED THE ODOR AS SOMETHING ASSOCIATED WITH A NEW VEHICLE. AFTER SEVERAL WEEKS AND MANY INSTANCES OF EXHAUST ODOR I KNEW SOMETHING WAS WRONG. I COULD NOT EVEN ACCELERATE UP A HILL JUST TO KEEP PACE WITH TRAFFIC FLOW WITHOUT NEEDING TO OPEN WINDOWS TO ELIMINATE THE TOXIC SMELL. I FIRST COMPLAINED TO MY LOCAL FORD DEALERSHIP DURING A ROUTINE SERVICE OIL CHANGE. SOME REPAIRS WERE MADE IN MAY OF 2016.. THIS REPAIR DID NOTHING TO SOLVE PROBLEM. SO IN SEPTEMBER 2016 THE DEALERSHIP RE-SEALED THE REAR OF VEHICLE. IT WAS FINE FOR TWO WEEKS. FOR A FEW WEEKS AFTER THAT THERE WAS A SLIGHT EXHAUST SMELL BUT AS TIME HAS PASSED THERE ARE TIMES WHEN SMELL IS STRONGER. MY HUSBAND AND I HAVE HAD EXPLORERS SINCE 1992 AND LOVED THEM AND NEVER HAD ANY PROBLEMS. I HATE THIS 2014 EXPLORER!! PLEASE NOTE THAT I HAVE DOCUMENTATION (RECEIPT/STATEMENT FROM FORD DEALERSHIP). ALSO NOTE THAT THIS IS AN ONGOING PROBLEM; THEREFORE, I CAN'T NOTE A SPECIFIC DATE. BECAUSE THE DATE FIELD IS REQUIRED INFORMATION I SELECTED JUNE 2014.

02/25/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 02/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

EXHAUST FUME SMELLS IN PASSENGER COMPARTMENT , WHILE ON, PARKED AND IN MOTION UNDER 45 MPH

02/25/2017
Components: STEERING,SUSPENSION
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B80EG******
Summary

TAKATA RECALL CUANDO LO MANEJO SE MUEVE MUCHO ES DIFCIL DE CONTROLAR A 60 MILLAS PARESE UN BOTE 🚣 SE MUEVE DE LADO A LADO COMO SI PATINARA MAS EN EL FREEWAY ES MUY RIESGOSO

02/25/2017
Components: VEHICLE SPEED CONTROL
Incident Date: 02/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

QUICK ACCELERATION WAS REQUIRED BECAUSE OF ANOTHER VEHICLE CROSSING INTO MY LANE. I STEPPED ON THE ACCELERATOR AND ALL OF A SUDDEN MY VEHICLE BEGAN ACCELERATING BY ITSELF EVEN THOUGH MY FOOT WAS NOT TOUCHING THE ACCELERATOR PEDAL. I STEPPED ON THE BRAKES AND IT BEGAN TO SLOW DOWN.....HOWEVER, WHEN I LET OFF THE BRAKE THE ACCELERATION CONTINUED AND THE ENGINE RPM JUMPED VERY HIGH. I STEPPED ON THE BRAKES AGAIN AND THE VEHICLE BEGAN TO SLOW. I THEN LET OFF THE BRAKES AGAIN AND THEN ONCE AGAIN THE VEHICLE BEGAN ACCELERATING FAST AND THE RPM SKYROCKETED. I WAS ABLE TO STOP MY VEHICLE AND PUT IT INTO PARK. WHILE THE ENGINE WAS STILL RUNNING I RELEASED THE BRAKE PEDAL. THE ENGINE RPM JUMPED EXTREMELY HIGH AGAIN. I TAPPED THE ACCELERATOR PEDAL WITH MY FOOT A COUPLE TIMES AND IT RELEASED OFF OF THE FLOOR. I TURNED THE IGNITION OFF. I WAITED A COUPLE SECONDS AND THEN TURNED THE ENGINE BACK ON. THE PROBLEM DISAPPEARED. AFTER I GOT HOME, MY HUSBAND WAS CURIOUS IF THE FLOOR MAT MAY HAVE GOTTEN IN THE WAY. HE TRIED TO RECREATE THE PROBLEM OF THE ACCELERATOR STICKING TO THE FLOOR BY WEDGING THE FLOOR MAT AGAINST IT. HE WAS UNABLE TO HOLD THE ACCELERATOR TO THE FLOOR BY WEDGING THE FLOOR MAT AGAINST IT.

02/23/2017
Components: STEERING
Incident Date: 02/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

AFTER A KNOCK WAS DISCOVERED WHILE TURNING I TOOK THE VEHICLE IN TO FORD ASSUMING I WAS UNDER WARRANTY. THEY IDENTIFIED A CODE (NOT AVAILABLE) AND DIAGNOSED THE PROBLEM TO BE WITH THE "STEERING GEAR BOX ASSEMBLY", SPECIFICALLY THE RACK AND PINION. AFTER RESEARCHING THE PROBLEM ON THE INTERNET I FOUND MULTIPLE OCCURRENCES OF SIMILAR MISHAPS, SOME RESULTING IN LOCK UP OF THE STEERING COMPONENT. FORD INFORMED ME THAT WE EXCEEDED THE MILEAGE PORTION OF THE WARRANTY BUT NOT THE YEARS (VEHICLE IS 2 1/2 YEARS OLD). THEY ALSO INFORMED ME THAT BECAUSE I WAS OUT OF WARRANTY DUE TO MILEAGE, THEY WOULDN'T COVER THE REPAIRS AND QUOTED $2200 IN REPAIRS. $1500 FOR PARTS AND THE REST FOR LABOR. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE POTENTIAL TO LOCK UP THE STEERING RESULTING IN COLLISION. I HAVE RESEARCHED THE REPAIR AND CAN OBTAIN THE SAME PART NUMBER FOR APPROX. $650 AND LABOR AROUND $700. THERE ARE DOCUMENTED RECALLS ON FORD EXPLORERS UP TO 2013, BUT FOR SOME REASON 2014 IS NOT INCLUDED.

02/22/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

STRONG GASEOUS ODOR IN AND AROUND THE VEHICLE FROM TIME TO TIME, SIMILAR TO MANY OTHER REPORTS FOUND IN ONLINE ARTICLES. SMELLS LIKE SOMETHING IN THE EMISSIONS IS GETTING INTO THE VEHICLE, AND CAN BE SMELLED WHEN FOLLOWING THE VEHICLE, TOO. ODOR IS NOTICEABLE RANDOMLY, SOMETIMES WHEN IN MOTION, SOMETIMES ONCE THE VEHICLE IS STARTED, AND SOMETIMES WHEN IT IS STATIONARY. THIS HAS BEEN OCCURRING IN THIS 2014 EXPLORER LIMITED SINCE WE BOUGHT IT PRE-OWNED IN 2015. THIS PROBLEM WAS REPORTED TO THE DEALER AND NO KNOWN ACTION WAS TAKEN. IF I RECALL CORRECTLY, THEY SAID SOMETHING TO THE EFFECT OF, "WE HEAR ABOUT THIS, BUT IT'S JUST THE CATALYTIC CONVERTER GETTING BROKEN IN." WE FOUND THAT ODD CONSIDERING THE VEHICLE WAS 1 YR OLD WHEN WE PURCHASED IT AS A PRE-OWNED VEHICLE. WE WILL BE TAKING IT BACK TO THE DEALER FOR FURTHER INSPECTION AS SOON AS POSSIBLE CONSIDERING NEW REPORTS OF PROBLEMS IN THE NEWS. A SERVICE REPORT IS ON FILE FROM MAY OR JUNE 2015. ANOTHER WILL LIKELY BE WITH THE DEALER VERY SOON, AS OF 2/23/17.

02/21/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

FREQUENTLY GET EXHAUST FUMES IN THE CABIN OF THE VEHICLE, FOUL SMELLING. GENERALLY OCCURS AFTER DRIVING AND THEN COMING TO A STOP AT A LIGHT, THERE IS A NOTICEABLE FOUL EXHAUST SMELL IN THE CABIN. I'VE SEEN THIS COMPLAINT ON THE NEWS AND WAS HOPING THEY WOULD COME UP WITH A FIX AND A RECALL.

02/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

EXHAUST SMELL IN CABIN WHILE DRIVING

02/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

I HAVE SEEN ON THE LOCAL NEWS THAT SOME VEHICLES IN THE MAKE, MODEL AND YEAR OF MY VEHICLE MAY CONTAIN CARBON MONOXIDE POISONING. I HAVE BEEN EXPERIENCING HEADACHES WHILE DRIVING OR RIDING IN MY CAR. AND AT TIMES I HAVE SMELLED THE PRESENCE OF EXHAUST SMELL WHILE RIDING OR DRIVING.

02/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 10/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

I PURCHASED MY VEHICLE A LITTLE OVER 1 YEAR AGO AND HAVE BEEN EXPERIENCING A FOUL ODOR, ROTTEN EGG, SOMETIMES EXHAUST SMELL IN MY CAR WHEN ACCELERATING AND MY VEHICLE IDOLS VERY HARD. IT DOES IT WHEN DRIVING ON A CITY STREET, OR FREEWAY. I HAVE 2 SPECIAL NEEDS CHILDREN AND DONT FEEL SAFE DRIVING MY VEHICLE. AND NOW THAT I THINK ABOUT IT, THEYVE BEEN SICK MORE SINCE IVE OWNED THE VEHICLE. HMM..

02/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

FOR ABOUT SIX TO EIGHT MONTHS, I HAVE BEEN SMELLING A FOUL (ROTTEN EGGS/SULPHUR) ODOR IN MY CAR. I NOTICE IT ON MY COMMUTE ABOUT THE SAME PART OF MY TRIP EACH DAY, WHICH IS THE POINT AT WHICH I AM ABLE TO ACCELERATE GETTING ON TO A TOLL ROAD AND OTHER PARTS OF MY DRIVE. IT NEVER OCCURRED TO ME THIS MIGHT BE RELATED TO MY CAR; THEREFORE I HAVE SEEN SEVERAL DOCTORS AND HAD A SINUS CT SCAN TO TRY TO DETERMINE WHY I AM SMELLING THIS ODOR. A FAMILY MEMBER TOLD ME JUST THIS PAST WEEKEND ABOUT A STORY SHE HEARD ON CBS THAT NOW STARTS TO MAKE THE FOUL SMELLS MAKE MORE SENSE TO ME. I HAVE ALSO HAD INCREASED HEADACHES THIS PAST YEAR, AND HAVE ALSO BEEN SEEING A SPECIALIST. I NOW WONDER IF MY INCREASED HEADACHES MAY ALSO BE TIED TO THE POSSIBLE EXHAUST ISSUE WITH MY CAR. PLEASE ADVISE HOW I SHOULD PROCEED. I HAVE ALSO ORDERED A PORTABLE CARBON MONOXIDE SENSOR TO KEEP IN MY CAR TO ENSURE MY SAFETY UNTIL FORD IS ABLE TO RESOLVE THIS MATTER.

02/20/2017
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2016
Crash: No
Fire: No
Summary

WE BOUGHT OUR 2014 FORD EXPLORER LIMITED IN JULY OF 2015 AND STRAIGHT AWAY THERE WAS A VERY BAD SMELL IN THE VEHICLE WHEN ACCELERATING OVER 3,000 RMP ESPECIALLY WHEN THE AC IS ON. I DON'T KNOW WHAT IT IS FROM BUT THE SMELL IS BAD AND MAKES ME SLEEPY. WE HAVE ASKED FORD ABOUT THIS AND THEY SAY AT THIS POINT THEY ARE NOT SURE WHAT COULD BE CAUSING THIS. SO NOW I HAVE A 30,000 CAR THAT I CAN'T TURN THE AIR ON IN BECAUSE IF I DO ALL I CAN SMELL IS THAT SMELL. IT IS NAUSEATING.

02/19/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/18/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B84EG******
Summary

ON NUMEROUS OCCASIONS WILL GET A TERRIBLE SMELL INSIDE THE VEHICLE AFTER ACCELERATING. SMELLS LIKE AN EXHAUST LEAK COMING BACK IN THE CABIN.

02/19/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

SULFUR OR ROTTEN EGG SMELL WHILE GOING UP A HILL WHEN THE VEHICLE HAS TO DOWNSHIFT INTO A LOWER GEAR. ALSO WHEN ACCELERATING RAPIDLY LIKE ON A ON RAMP TO THE INTERSTATE. I CALL A FORD DEALER AND THEY ACTED LIKE THEY HAD NO CLUE OF THE PROBLEM. WE ENDED UP SELLING THE VEHICLE AND LOSING MONEY AND THIS WAS ONE OF THE REASONS TO SELL. I HAVE SEEN MANY MORE CLAIMS ONLINE ABOUT THIS AND ON SOCIAL MEDIA AND WANTED TO REPORT THAT I HAVE HAD THE SAME PROBLEM AS WELL.

02/19/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

WHEN DRIVING CAR I HAVE NOTICED IT MOST WHEN I HAVE TO ACCELERATE QUICKLY IF THE AC IS RUNNING I GET THIS STRONG SMELL OF EXHAUST INSIDE THE CAR. IN A FEW LONG DISTANCE TRIPS I HAVE HAD HEAD ACHES AND I HAVE TO THINK THAT THE SMELL IS THE CAUSE.

02/17/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

HAVE RECENTLY BEEN MADE AWARE OF COMPLAINTS FROM EXPLORER OWNERS OF A FOUL SMELL COMING OUT OF AC VENTS, SIMILAR TO AN EXHAUST FUME, SULFUR OR ROTTEN EGG. HOWEVER, THE FUME THAT WE HAVE EXPERIENCED IS MORE LIKE A RANCID SOUR ODOR EXUDING FROM AC VENTS. THE SMELL IS MOST NOTICIBLE UPON CRANKING ENGINE AND THEN ACCELERATING. UNTIL NOW, NO FORMAL COMPLAINTS HAVE BEEN ADDRESSED TO FORD OR OUR DEALERSHIP. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2014. ODOR BEGAN TO OCCUR APPROXIMATELY 1 YEAR AGO. WE ARE AWARE OF A REAR SUSPENSION TOE LINK POSSIBLE FRACTURE RECALL AT THIS TIME.

02/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

THE SMELL OF ROTTEN EGGS CAN BE SMELT INSIDE THE EXPLORER, ESPECIALLY WHEN STOPPING AT A STOP SIGN. THE EXHAUST CAN BE SMELLED INSIDE THE CAR AND GIVES ME HEADACHES

02/16/2017
Components: ENGINE
Incident Date: 01/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

STRONG "NATURAL GAS" SMELL INSIDE CAR WHILE DRIVING AND VERY NOTICEABLE OUTSIDE OF CAR UPON EXITING INTERIOR. CAN SMELL FROM INSIDE MY HOUSE WHEN PARKED IN GARAGE. STARTED 1/26/17 WITH 63,200 MILES ON MY SUV. TOOK TO FORD FOR SERVICE ON 1/30/17 AND WAS TOLD THERE WERE NO EMISSION PROBLEMS AND THAT IT WAS DUE TO MY PTU WHICH NEEDED TO BE REPLACED ALONG WITH PTU VENT VALVE.

02/16/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THERE IS A HORRIBLE SMELL IN MY CAR WHEN I AM DRIVING IT. SO BAD THAT MY CHILDREN AND I HAVE BEEN GETTING HEADACHES NOT KNOW WHAT THE SMELL IS CAUSED FROM. IT IS HORRIBLE FUMES INSIDE THE CARD.

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F89EG******
Summary

EXHAUST FUMES ENTER CABIN WHILE IDLING OR PARKED WITH ENGINE RUNNING. THE DATE LISTED WAS THE LAST DATE THE INCIDENT OCCURRED. THIS HAS HAPPENED 6-8 TIMES OVER THE PAST YEAR.

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 05/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

GAS FUMES ENTERING CABIN WHEN ACCELERATE ON THE GAS. LEAVES AN ODOR. HAVE TAKEN IT TO DEALER BUT CAN'T FIND THE PROBLEM. IT STILL DOES IT

02/15/2017
Components: ENGINE
Incident Date: 02/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

ANYTIME THE FORD EXPLORER GOES OVER 3000 RPMS THERE'S A STRONG EXHAUST SMELL IN THE CABIN OF THE CAR. PAID TO LOOK AT OUT OF POCKET AT THE DEALERSHIP AND WAS TOLD THE PROBLEM COULD NOT BE REPRODUCED.

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 03/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

I PURCHASED MY VEHICLE USED IN 2016. AFTER A MONTH I NOTICED A VERY STRONG SMELL OF PROPANE. I HAVE SINCE TAKEN IT TO 2 SHOPS, ONE WHICH SPECIALIZES IN FORDS, AND NEITHER HAVE EVER HEARD IF THE PROBLEM OCCURRING IN OTHER FORDS NOR DID THEY FIND ANY ISSUES WITH THE EXHAUST. THE ODOR IS OVERWHELMING. TODAY A FRIEND SENT ME THE LINK FROM A STORY ON THIS ISSUE THAT CBS HAD RUN YESTERDAY. I'M GLAD TO KNOW THAT THIS IS NOT ONLY HAPPENING TO MY VEHICLE AND HOPE THAT THERE IS A FIX FOR IT AS MY ENTIRE FAMILY HAS BECOME NAUSEOUS SEVERAL TIMES WHILE RIDING IN THE CAR.

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2017
Crash: No
Fire: No
Summary

CARBON MONOXIDE EXHAUST COMING INTO CAR

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/21/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

I RECENTLY BOUGHT A 2014 FORD EXPLORER. I'VE BEEN NOTICING AN EXHAUST LEAK/SMELL THAT LEAKS INTO THE CAB OF THE VEHICLE. THE FIRST TIME I NOTICED THE SMELL WAS AFTER ACCELERATING ON TO THE HIGHWAY AT ABOUT 3500-4000 RPM. IT SEEMS TO GET WORSE EVERY DAY. AS SOON AS THE VEHICLE STARTS I SMELL IT. THE ONLY TIME IT GOES AWAY IS WHEN I'M CRUISING WITH THE WINDOWS CRACKED AND THE HEAT TURNED DOWN. AS SOON AS I COME TO A STOP OR SLOW DOWN FROM HIGHWAY SPEEDS I IMMEDIATELY GET THE SMELL IN THE CAB. WORRIED ABOUT CARBON MONOXIDE OR ANY OTHER TOXIC FUMES ENTERING THE VEHICLE.

02/15/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

EVERY TIME I DRIVE MY 2014 EXPLORER I AM HAVING AN ISSUE WITH A HORRIBLE EXHAUST SMELL THAT IS RECIRCULATING BACK INTO THE VEHICLE. I AM UNABLE TO DRIVE WITH MY WINDOWS DOWN AND TYPICALLY HAVING THE AIR ON MAKES IT WORSE. THERE HAVE BEEN TIMES WHERE OUT OF THE BLUE I HAVE GOTTEN VERY NAUTIOUS AND A VERY BAD HEADACHE AND MY EYES FEEL AS IF THEY WANT TO GO OUT ON ME WHILE DRIVING OVER 30 MINUTES LONG. I FEAR THIS SMELL CAN NOT BE HEALTHY FOR MYSELF OR MY SMALL CHILDREN. I HAVE TAKEN THE CAR IN SEVERAL TIMES TO HAVE IT LOOKED AT FOR THIS ISSUE AND FOR SOME REASON THE DEALERSHIP IS THE ONLY ONES WHO CAN'T SMELL IT! YET EVERYONE ELSE THAT GETS IN CAN'T. COINCIDENCE I THINK NOT. THE CAR IS IN MOTION WHEN THIS SMELL OCCURS. AND IT IS A VERY DESTINCT SMEL. I HAVE DOCUMENTS FOR MY COMPLAINTS BUT I WOULD NEED TO SCAN AND EMAIL THEM TO AN INDIVIDUAL. AND I ALSO HAVE AN EMAIL BETWEEN MYSELF AND THE OWNERS OF THE DEALERSHIP I BOUGHT THE CAR AT STATING MY CONCERNS AND MY ISSUE I AM HAVING. BELIEVE IT OR. IT I NOTICE THE SMELL THE SAME DAY I DRIVE IT OFF THE LOT. TOOK THE VEHICLE BACK THE NEXT DAY FOR THEM TO TELL ME IT WAS NORMAL BECAUSE OF THE CHEMICALS THEY USE IN THE ENGINE. I DON'T KNOW MUCH ABOUT CARS SO I TOOK THEIR WOOD FOR IT.

02/14/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

WHEN ACCELERATING VEHICLE WITH THE AC ON, AND IN INTERNAL AIR MODE, THERE IS A SMELL LIKE BURNT RUBBER, OR FUMES THAT FILL THE ENTIRE CAR. I HAVE TO AVOID ACCELERATING TOO FAST, OR TURN OFF THE AC BEFORE HAND TO PREVENT FUMES FROM ENTERING CAR. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN 2013. I THOUGHT IT WAS JUST CAUSE IT WAS NEW, BUT AS IT'S STILL HAPPENING, AND OTHERS ARE HAVING THIS SAME PROBLEM, I AM REPORTING IT.

02/14/2017
Components: ENGINE
Incident Date: 04/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

EXHAUST FUMES IN CABIN.

02/14/2017
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/01/2013
Crash: No
Fire: No
Summary

ROTTEN EGG SMELL FILLS THE CABIN OF MY EXPLORER. IT'S MAKING US SICK. IT HAPPENED WITH ALL THE WINDOWS UP AND UNDER ACCELERATION. THIS HAPPENS A TO BOTH MY EXPLORER SPORTS. I HAVE A 2014 KAND A 2015

02/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 08/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

MY CAR EMITS AN EXHAUST SMELL WHEN I ACCELERATE HARD LIKE WHEN I MERGE ON TO THE HIGHWAY. IT GIVES ME HEADACHES. I'VE HAD IT REPAIRED FOR THIS THREE TIMES NOW AND I AM WORRIED BECAUSE MY CAR IS ALMOST OUT OF WARRANTY. AT FIRST THEY TOLD ME IT WAS MY NEW ENGINE BURNING OFF OIL, BUT MY CAR HAS 34K MIKES NOW.

02/14/2017
Components: ENGINE
Incident Date: 08/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

UPON EXCELERATION, A ROTTEN EGG TYPE ORDOR IS EVIDENT.

02/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

SEVERAL OCCASIONS EXHAUST FUMES ENTER INTO CAB AREA WHEN ACCELERATING WITH AC ON. THIS IS AN ONGOING ISSUE. I HAVE HAD VEHICLE IN FORD SERVICE TO REPAIR THIS ISSUE, BUT EVEN AFTER SEVERAL DAYS IN SHOP, ISSUE HAS NOT BEEN RESOLVED

02/13/2017
Components: POWER TRAIN,ENGINE
Incident Date: 02/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR9EG******
Summary

HAD TO REPLACE ALL 4 O2 SENSORS AT 48,000 MILES.

02/13/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

SOMETIMES WHEN DRIVING THE VEHICLE, I SMELL EXHAUST FUMES IN THE VEHICLE CABIN. THIS OCCURS RANDOMLY. I NOTICE IT MORE FREQUENTLY WHEN ACCELERATING BETWEEN SPEEDS UPWARDS OF, AND ABOVE 45/50 MPH AND MOSTLY ON THE HIGHWAYS. THE VEHICLE IS SERVICED REGULARLY AS PER FORD'S RECOMMENDATION BY THE SAME DEALER WHERE IT WAS BOUGHT IN NOVEMBER 2013 WITH 0 MILES ON IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS BOUGHT.

02/13/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

THERE ARE GAS/EXHAUST FUMES COMING INTO THE CABIN OF THE VEHICLE THROUGH THE HEATER FROM THE ENGINE COMPARTMENT. IT SMELLS LIKE NATURAL GAS. IT SMELLS WHEN STANDING OUTSIDE NEAR THE ENGINE COMPARTMENT AS WELL. I BROUGHT IT TO FORD TO FIX IT AND THEY REPAIRED SOME EXHAUST ISSUES IN THE REAR BUT IT DID NOT SOLVE THE PROBLEM. I AM BRINGING IT BACK IN AND NOW SEE THAT THIS IS A HUGE PROBLEM WITH THESE CARS FROM 2010-2015.

02/13/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

UNDER THROTTLE WHILE DRIVING ON THE ROAD THE VEHICLE SOMETIMES SMELLS LIKE SULFUR; IT SOMETIMES REQUIRES OPENING THE WINDOWS TO AIR IT OUT. IT HAS DONE THIS SINCE WE BOUGHT THE VEHICLE NEARLY A YEAR AGO.

02/13/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

SINCE WE BOUGHT THE CAR IN 2014 MY DAUGHTER HAS OFF/ON COMPLAINED OF NAUSEA AND HEADACHE WHEN SITTING IN THE REAR (THIRD ROW) OF THE VEHICLE. I BRUSHED IT OFF AS CAR SICKNESS BUT HAVE NOW SEEN REPORTS OF OTHERS WITH THE SAME PROBLEM. I AM CONCERNED IF WE HAVE A MALFUNCTION IN THE EXHAUST SYSTEM. I DON'T WANT ANY OF MY FAMILY BREATHING IN TOXIC FUMES WHILE DRIVING AND WOULD LIKE FORD TO STEP UP AND HAVE THE VEHICLES TESTED FOR THOSE OF US WHO HAVE HAD ISSUES.

02/13/2017
Components: UNKNOWN OR OTHER
Incident Date: 02/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

GASOLINE ONE EXHAUST SMELL INSIDE CABIN WHEN I ACCELERATE.

02/07/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

01/31/2017
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 12/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

THE ESC ON MY 2014 EXPLORER LIMITED WILL ENGAGE FOR NO APPARENT REASON. THIS WILL OCCUR ON DRY OR WET ROADS, CITY OR HIGHWAY. THE SYMPTOM IS A ROUGHLY 1 SECOND ENGAGEMENT OF WHAT FEELS LIKE THE LEFT FRONT WHEEL. IT MAKES A GRINDING NOISE AND SLIGHT PULL TO THE LEFT. THERE ARE NO WARNING LIGHTS ILLUMINATED. THE DEALER HAS BEEN UNABLE TO FIND ANY CODES, ALTHOUGH THEY HAVE BEEN ABLE TO REPRODUCE THE PROBLEM WHILE THEY HAD IT FOR WEEK PERFORMING TEST DRIVES. THEY HAVE RESPONDED THAT WITHOUT ANY CODES, THEY CAN'T FIND THE PROBLEM. THEY HAVE A OPENED A TECH CASE WITH FORD. AT THIS TIME THEY'VE ADVISED TO KEEP DRIVING IT UNTIL IT BREAKS. I HAVE PROVIDED THE DEALER WITH VIDEOS OF THE ISSUE SO THEY CAN SEE THE DRIVING CONDITIONS. THIS HAS HAPPENED AT LEAST ONCE OR TWICE A WEEK FOR THE PAST COUPLE OF MONTHS.

01/30/2017
Components: STEERING
Incident Date: 01/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

A MALFUNCTION OF THE ELECTRIC POWER STEERING SYSTEM OCCURRED, THE VEHICLE WARNING LIGHTS FOR THE STABILITY CONTROL AND THE STABILITY CONTROL SYSTEM OFF TURNED ON ON THE WARNING INDICATOR DASHBOARD. THIS CAUSE A LOSS OF STEERING ASSIST ON MY VEHICLE WHILE I WAS GOING UP TO BIG BEAR ON HIGHWAY 330. THE VEHICLE WAS VERY DIFFICULT TO STEER AND CONTROL MAKING IT A VERY UNSAFE AND DANGERS DRIVE. LUCKILY I WAS GOING AT A VERY SLOW SPEED DO TO TRAFFIC CONDITIONS. I DON'T KNOW WHAT COULD OF HAPPEN IF I WAS GOING AT THE SPEED LIMIT POSTED. THERE IS A RECALL ON THE 2011,2012,AND 2013 REGARDING THIS ISSUE "SUSPENSION & STEERING, MAY 29, 2014" THE FORD RECALL NUMBER IS 14S06. MY CAR IS STILL IN BIG BEAR UNABLE TO DRIVE ANYMORE STEERING WHEEL IS STUCK NOW THAT I PARKED IT.

01/26/2017
Components: STRUCTURE
Incident Date: 01/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

THE PAINT IS BUBBLING UP ON THE FRONT EDGE OF HE HOOD OF MY 2014 FORD EXPLORER AT 33,000 MILES.

01/19/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K86TXEG******
Summary

UPON ACCELERATION, THE INTERIOR OF THE VEHICLE BEGINS TO SMELL LIKE ROTTEN EGG. I HAVE NOTICED IT FOR AWHILE AND ASSUMED IT WAS A SMELL COMING FROM OUTSIDE. I BEGIN TO TAKE NOTE OF IT ONLY HAPPENING UPON ACCELERATION. I HAVE INFORMED THE DEALERSHIP WHERE PURCHASED AND THEY INFORMED ME THAT FORD IS AWARE OF THE PROBLEM BUT THAT THERE IS NO REPAIR/FIX FOR IT. UPON FURTHER RESEARCH, OTHER PEOPLE HAVE THE SAME COMPLAINT AND THAT IT IS CARBON MONOXIDE, WHICH IS TOXIC. I HAVE GRANDCHILDREN THAT I PICK UP FROM SCHOOL EVERY DAY AND DO NOT FEEL COMFORTABLE WITH THIS HAPPENING. THERE HAS BEEN NO FORMAL RECALL. WHAT INFORMATION CAN YOU GIVE ME? THANK YOU IN ADVANCE *TR

01/18/2017
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 12/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

SMELL OF GAS IN CABIN OF VEHICLE. MAKING PASSENGERS/DRIVER NAUSEATED. ALSO A SMELL OF GAS (NATURAL OR PROPANE) FROM OUTSIDE THE VEHICLE WHEN WALKING AROUND IT.

01/17/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL EXHAUST ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE16008 (ENGINE AND ENGINE COOLING, STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 05/02/17*LJ *CN

01/17/2017
Components: FUEL SYSTEM, GASOLINE
Incident Date: 12/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FMSK8D81EG******
Summary

CABIN OF VEHICLE SMELLS OF NATURAL GAS WHEN RUNNING AT IDLE AND DRIVING SPEEDS. *TR

01/16/2017
Components: STRUCTURE
Incident Date: 01/12/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

DRIVER'S SIDE WINDOW TRIM MOLDING HAS COME LOOSE TWICE. THIS IS A COMMON PROBLEM WITH NEWER MODEL FORD EXPLORERS. COST $200 TO REPAIR AND NOT COVERED UNDER EXTENDED WARRANTY. MINE CAME LOOSE WHILE DRIVING FORTUNATELY, OTHER'S HAVE FLOWN RIGHT OFF THE TRUCKS CAUSING A SAFETY ISSUE FOR OTHER VEHICLES BEHIND THE TRUCK. *TR

01/12/2017
Components: EXTERIOR LIGHTING
Incident Date: 01/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

THE HEADLIGHTS ON THIS VEHICLE ARE TERRIBLE. THEY BARELY ILLUMINATE THE ROAD IN FRONT OF ME. I FIND IT UNSAFE TO DRIVE AT NIGHT. ON CITY STREETS AT NIGHT THE PROBLEM ISN'T AS APPARENT, BUT WHEN I'M TRAVELING ON THE INTERSTATE OR ANY OTHER ROAD WITHOUT STREET LIGHTING, IF I'M APPROACHED BY AN ONCOMING VEHICLE IT'S AS IF I DON'T EVEN HAVE MY HEADLIGHTS ON. SIDE LIGHTING IS ALSO AN ISSUE WHEN TURNING AT NIGHT AS ITS NEARLY BLIND. IT'S A VEHICLE I REALLY ENJOY, BUT I'M CONSIDERING SELLING BECAUSE I FIND IT COMPLETELY UNSAFE FOR NIGHT DRIVING. *TR

01/11/2017
Components: SERVICE BRAKES
Incident Date: 01/11/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THE AFFECTED VEHICLES HAVE A PARKING BRAKE THAT MAY NOT FULLY ENGAGE WHEN APPLIED. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NUMBER 135, "LIGHT VEHICLE BRAKE SYSTEMS." CONSEQUENCE: IF THE PARKING BRAKE DOES NOT FULLY ENGAGE AND THE TRANSMISSION IS LEFT IN A GEAR OTHER THAN 'PARK' WHILE ON A SLOPE, THE VEHICLE MAY ROLL AWAY, INCREASING THE RISK OF A CRASH.

01/10/2017
Components: ENGINE
Incident Date: 01/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

WHEN THE EXPLORER IS STOPPED OR IN PARK WITH THE ENGINE ON AND THE HEAT ON YOU CAN SMELL A SULFUR/ROTTEN EGG SMELL INSIDE THE CABIN. LOOKS TO BE A EXHAUST LEAK. I KNOW THIS ISSUE IS ALREADY BEING INVESTIGATED AND HAVE READ UP ABOUT THE TECHNICAL BULLETINS RELATED TO THIS ISSUE AND MOST REVIEWS COME BACK TO SAY THE BULLETINS DID NOT FIX THE ISSUE. THIS IS A SERIOUS PROBLEM CONCERNING THE SAFETY AND HEALTH OF MY FAMILY OF NOT KNOWING WHAT KIND OF GAS WE ARE BREATHING IN. COULD BE CARBON MONOXIDE OR SOMETHING ELSE. A RECALL NEEDS TO HAPPEN FOR THESE VEHICLES.

01/09/2017
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

THE MOONROOF OVER THE BACK SEAT POPPED OUT AND SPIDERWEBBED WHEN THE FRONT PASSENGER DOOR CLOSED. SOME GLASS FELL INTO THE BACKSEAT. VEHICLE WAS PARKED AND OFF.

01/06/2017
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,TRACTION CONTROL SYSTEM,ENGINE
Incident Date: 09/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED INTERMITTENTLY. THE VEHICLE STARTED ONLY AFTER THE BATTERY WAS CHARGED. THE CONTACT ALSO STATED THAT THE HEATING SYSTEM BECAME INOPERABLE AND THE CHECK ENGINE, SERVICE TRACTION, AND BATTERY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS UNABLE TO BE STARTED OR DIAGNOSED. THE DEALER DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED. THE THROTTLE BODY WAS REPLACED AND REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,412. *TR

01/03/2017
Components: ENGINE AND ENGINE COOLING
Incident Date: 11/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ENGINE WAS RUNNING, AN EXHAUST ODOR WAS PRESENT INSIDE THE VEHICLE. THE CONTACT SUGGESTED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA ACTION NUMBER PE16008. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN EXHAUST LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

12/26/2016
Components: VISIBILITY
Incident Date: 12/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

MY HUSBAND AND I WERE DRIVING ONTO THE HIGHWAY, GOING LESS THAN 50 MPH, WHEN WE HEARD A VERY LOUD EXPLOSION THAT RATTLED OUR HEADS AND MADE OUR EARS RING. THERE WASN'T ANYTHING THAT HIT US OR THAT HAD FELL ON SUNROOF AT ALL SO WE WERE BOTH IN SHOCK AS TO WHAT HAD HAPPENED. WE BOTH LOOKED UP TO SEE THAT OUR FRONT SUN ROOF HAD EXPLODED AND IN A QUICK PANIC WE TRIED TO SHUT THE SUNROOF TO KEEP THE GLASS FROM FALLING ON US BUT WERE NOT ABLE TO CLOSE IT IN ENOUGH TIME AND GLASS FELL ALL OVER US AND FLEW INTO THE BACK HITTING OUR KIDS. WE TOOK THE NEXT EXIT TO NEAREST GAS STATION TO STOP AND MAKE SURE NO ONE WAS BLEEDING OR CUT. THE EXPLOSION WAS SO LOUD WE WERE ALL SHAKEN UP. LUCKILY THERE WAS A NEARBY CAR WASH TO VACUUM THE DEBRIS OFF OF EVERYONE AND CALM DOWN THE SCARE THAT PUT US IN PANIC. WE DIDN'T WANT GLASS FLYING OFF AND HITTING OTHER VEHICLES AROUND US. WE TOOK PHOTOS AND INVESTIGATED THE VEHICLE FOR POSSIBLE EVIDENCE AS TO WHY OUR SUNROOF EXPLODED. TO OUR FINDINGS THERE WAS NO OTHER POSSIBLE ANSWERS OTHER THAN OUR SUNROOF CLEARLY JUST EXPLODED OUT OF NOWHERE. AND WE STILL HAD 2 HOURS TO DRIVE ON HIGHWAY TO GET HOME AT NIGHT. I'M WORRIED FOR THE SAFETY OF MY KIDS BECAUSE WE HAVE A BIGGER SUN ROOF BEHIND THIS SMALL ONE THAT IS RIGHT ABOVE THEIR SEATS AND I'M SURE IT COULD EXPLODE NEXT. I HAD TO PLACE MY SONS BLANKET ABOVE THEIR HEADS TO KEEP THE GLASS THAT WAS STILL ATTACHED FROM CRUMBLING AND FALLING ON THEM OR IN THEIR EYES DURING THE REST OF THE WAY HOME. THE GLASS WAS CRUMBLING LIKE COOKIE CRUMBS AND IT WAS NOT SAFE FOR THEM IN THE BACK AT ALL. THIS IS A HUGE SAFETY ISSUE FOR ALL PEOPLE IN THE VEHICLE, INCLUDING SURROUNDING VEHICLES AND ROAD SAFETY THAT SHOULD NOT BE IGNORED OR TAKEN LIGHTLY. *TR

12/21/2016
Components: UNKNOWN OR OTHER
Incident Date: 11/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

CAR HAS EXHAUST FUMES COMING INTO THE VEHICLE FORD HAS AN INTERNAL BULLETIN ON THIS ISSUE BUT IS STILL CHARGING CUSTOMERS TO FIX THE ISSUE IF OVER THE 36,000. THE EXHAUST PIPES NEED TO BE REDONE, ADDITIONAL INSULATION ALONG WITH A MUFFLER THAT POINTS DOWN VS POINTING UP INTO THE VEHICLE. FORD IS NOT RUSHING TO FIX THIS CARBON MONOXIDE ISSUE!

12/19/2016
Components: VISIBILITY,UNKNOWN OR OTHER
Incident Date: 12/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WE WERE DRIVING DOWN I-95 NORTH IN SOUTH CAROLINA AND ALL OF A SUDDEN WE HARD A LOUD POP. IT SOUNDED LIKE WE BLEW A TIRE. WHEN WE GOT OUT TO LOOK, THE FRONT PASSENGER DOOR WINDOW HAD A CRACK IN IT. THE CRACK CONTINUES TO GROW, TRAVELING DOWN FROM THE CENTER OF THE TOP OF THE WINDOW TOWARDS THE CAR FRAME BY THE SIDE VIEW MIRROR. YOU CAN BARELY FEEL IT ON THE OUTSIDE OF THE WINDOW AND ON THE INSIDE YOU CAN'T FEEL IT AT ALL. *TR

12/19/2016
Components: VISIBILITY,UNKNOWN OR OTHER
Incident Date: 03/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WINDSHIELD TRIM BLEW OFF WHILE DRIVING ON THE HIGHWAY. *TR

12/19/2016
Components: UNKNOWN OR OTHER
Incident Date: 12/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

WE WERE PARKED AT A STORE AND ALL OF A SUDDEN, WATER STARTS DRIPPING INTO THE EXPLORER FROM THE SUN ROOF, WHERE THE BUTTONS ARE TO TURN ON THE FRONT INTERIOR LIGHTS. WE OPENED THE SUN ROOF AND LOOKED, AND THERE WAS A PUDDLE OF WATER JUST SITTING THERE. SO NOW YOU HAVE TO DRIVE WITH A TOWEL NEXT TO THE GEAR SHIFT.

12/19/2016
Components: SUSPENSION
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/18/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/28/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

THE VEHICLE HAS A STRONG EXHAUST SMELL (SULFUR, ROTTEN EGG, IMPROPERLY BURNED FUEL, ETC) COMING INTO THE CABIN OF THE VEHICLE WHEN GOING UPHILL, FAST ACCELERATION OR PASSING A VEHICLE. I HAVE CARRIED THE VEHICLE TO THE FORD DEALER AND REPORTED THIS COMPLAINT SEVERAL TIMES. ON MY LAST COMPLAINT TO THE DEALER, THE SERVICE DEPARTMENT STATED THERE WAS A FACTORY TSB ISSUED FOR THIS PROBLEM. THE DEALER ORDERED THE PARTS FOR THE TSB AN WE CARRIED THE VEHICLE BACK TO THE DEALER AND LEFT IT FOR TWO DAYS FOR THEM TO COMPLETE THE REPAIR. THE ODOR PROBLEMS STILL EXISTS. I HAVE A 4 YEAR OLD GRANDDAUGHTER WITH ASTHMA AND OTHER BREATHING PROBLEMS. I HAVE CARRIED HER TO SCHOOL AND PICKED HER UP EVERYDAY IN THIS VEHICLE FOR THREE YEARS NOW. I WONDER IF HER HEALTH COULD BE AFFECTED BY THIS DEFECT?

12/09/2016
Components: ENGINE
Incident Date: 08/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO RUN AFTER THE IGNITION WAS TURNED OFF. THE FAILURE RECURRED AND DRAINED THE BATTERY. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

12/08/2016
Components: POWER TRAIN
Incident Date: 12/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE "NOT IN PARK" WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THE WARNING INDICATOR DISAPPEARED. THE DEALER STATED THAT THE SHIFTER NEEDED REPLACEMENT. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

12/05/2016
Components: SUSPENSION
Incident Date: 12/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

STILL WAITING FOR PARTS FOR THIS RECALL WHICH WAS ISSUED IN APRIL. THIS IS REALLY RIDICULOUS CONSIDERING THE VEHICLE IS NOT SAFE TO DRIVE.

12/02/2016
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 06/13/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

I BOUGHT MY 2014 FORD EXPLORER IN NOVEMBER OF 2015. I NOTICED A ROTTEN EGG/ EXHAUST SMELL AS THE WEATHER BECAME WARMER. ANYTIME I WOULD ACCELERATE UP A HILL OR ACCELERATE ON A FLAT STRETCH OF ROAD DURING THE SUMMER MONTHS WAS WHEN THE SMELL IS THE WORST. I HAVE TO ROLL DOWN ALL OF THE WINDOWS. I NO LONGER ALLOW MY CHILDREN TO RIDE IN THE THIRD ROW BECAUSE THEY WOULD COMPLAIN ON THE LONGER CAR RIDES OF HAVING A HEADACHE. I HAVE TAKEN THIS TO THE DEALERSHIP ON 3 OCCASIONS NOW. THEY HAVE TOLD ME THEY HAVE TRIED TO REPRODUCE MY COMPLAINT, AND HAVE FAILED TO DO SO. I AM CURRENTLY GOING TO THAT THE SERVICE MANAGER ON A RIDE TOMORROW TO REPRODUCE THIS SMELL. THE SMELL HAS BEEN SO BAD AT TIMES THAT I PERSONALLY HAVE FELT LIKE I WAS GOING TO BE SICK. THERE IS SOMETHING SERIOUSLY WRONG WITH THE EXPLORERS HAVING THIS SMELL. SOMETHING NEEDS TO BE DONE. I AM AT THE POINT THAT I DO NOT PUT MY KIDS IN MY CAR ANYMORE THEN I HAVE TO. I HAVE HAD TO APOLOGIZE ON SEVERAL OCCASIONS TO MY FRIENDS ABOUT THE SMELL. FORD NEEDS TO FIGURE THIS OUT!! *TR

12/02/2016
Components: SUSPENSION
Incident Date: 04/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

12/01/2016
Components: SUSPENSION
Incident Date: 04/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V248000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/29/2016
Components: SUSPENSION
Incident Date: 11/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

11/22/2016
Components: SUSPENSION
Incident Date: 04/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/22/2016
Components: STEERING
Incident Date: 11/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

I'VE HAD ISSUES WITH MY FORD EXPLORER NOT TURNING WELL, MAKING NOISES WITH THE TURN, AND HAVE TAKEN IT INTO THE SHOP WHO HAVE SAID IT'S A COMMON ISSUE. THIS IS A DANGER. MY OTHER COMPLAINT IS THAT THERE HAS BEEN A RECALL (NHTSA RECALL 16V-245) AND HAVE TAKEN MY CAR IN TO HAVE THE REPAIR AND THEY HAVE SAID THEY DIDN'T WANT TO USE THE PARTS/TIME TO DO THE FIX! I HAVE CALLED ON 3 SEPARATE OCCASIONS FOR THE REPAIR AND THEY STATE THEY ARE NOT WILLING TO DO THE REPAIR. I FEEL LIKE I HAVE A POTENTIAL DANGER WITH MY CAR AND FORD SENDS A LETTER TO COVER THEMSELVES WITH THE GOVERNMENT, AND I'M LEFT IN THE LURCH. THE GOVERNMENT HAS SHOWN TO BE INEFFECTIVE AND I'M HOPING THAT MY MESSAGE WILL BE HEARD BY SOMEONE.

11/18/2016
Components: POWER TRAIN
Incident Date: 11/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

AFTER I PUT THE TRANSMISSION IN PARK AND TURN OFF THE VEHICLE, THE ALERT "TRANSMISSION NOT IN PARK" COMES ON. MY GEAR SHIFT IS IN THE PARK POSITION. I PUSH IN THE BUTTON MULTIPLE TIMES (WITHOUT MOVING THE SHIFTER) WHERE THE "P" ON THE DASH FLASHES TO SHOW I'M IN PARK. AFTER DOING THIS, THE "TRANSMISSION NOT IN PARK" ALERT USUALLY GOES AWAY. THIS GOES IN SPURTS WHEN IT HAPPENS - IT WILL BE EVERY TIME I TURN OFF THE CAR FOR A COUPLE DAYS, THEN IT WON'T HAPPEN FOR A WEEK OR SO. THIS STARTED ABOUT SIX MONTHS AGO.

11/17/2016
Components: ENGINE
Incident Date: 11/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

STRONG EXHAUST ODOR UNDER HEAVY ACCELERATION.

11/13/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

EXHAUST FUMES ARE ENTERING THE CABIN OF MY 2014 FORD EXPLORER THRU THE DASH VENTS EVERY TIME I STOP MAKING ME SICK TO MY STOMACH. THESE EXHAUST FUMES SMELL LIKE SULFUR OR ROTTEN EGGS BUT I FEAR THAT ARE POISONOUS GASES LIKE CARBON MONOXIDE AS WELL. MY DEALER PERFORMED A "FIX" LAST WEEK INVOLVING A TSB 14-0130 BUT IT HAS NOT HELPED. I FEAR THAT I AM STARTING TO GET THE RUN AROUND. I AM AFFRAID TO DRIVE MY CAR. PLEASE HELP ME!

10/31/2016
Components: SUSPENSION
Incident Date: 10/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/31/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8OEG******
Summary

10/04/2016 MY TOUCH SCREEN FROZE. I HAVE NO CONTROL OF THE HEATING AND COOLING IN THE BACK 2 ROWS OF SEATS. NAVIGATION, RADIO, SIRIUS, AND MORE DO NOT WORK. THE VEHICLE WAS BEING DRIVEN ON A CITY STREET WHEN EVERYTHING FROZE. CAR IS STILL UNDER WARRANTY. A REPLACEMENT SCREEN WAS ORDERED BUT HAS BEEN ON BACK ORDER FOR ALMOST 4 WEEKS CONTACTED FORD CUSTOMER SERVICE TWICE BUT THEY WILL NOT HELP. MY DELORSHIP CARLSBAD FORD SAID THEY CAN NOT GET ANY INFORMATION ON THE DELAY

10/30/2016
Components: ENGINE
Incident Date: 09/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D83EG******
Summary

UNSAFE C02 LEVELS IN CABIN ,BAD ODORS,WHILE DRIVING VEHICLE WHILE A/C ON. *TR

10/27/2016
Components: FUEL SYSTEM, GASOLINE
Incident Date: 10/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

STRONG AND FAIRLY CONSTANT (DAILY) EXHAUST ODOR ENTERING INSIDE OF CAR, MAKING ME AND MY KIDS NAUSEOUS/SICK. I JUST PURCHASED THIS CAR FROM GIRARD FORD IN NORWICH, CT LESS THAN 2 WEEKS AGO AND COMPLAINED TO THEM LESS THEN 5 DAYS AFTER PURCHASE. I BROUGHT INTO THEIR SERVICE GARAGE AND THEY SAID THEY COULDN'T SMELL FUEL. THEY ALSO TOLD ME THEY TEST DROVE FOR A TOTAL OF AN HOUR AND A HALF, BUT THAT DOESN'T COINCIDE WITH THE ODOMETER READING FROM WHEN I DROPPED IT OFF. ODOMETER SHOWS THAT THEY ONLY DROVE FOR MAYBE 30 MINUTES. THE FUEL SMELL DISRUPTS DRIVING, DAUGHTER FELT LIKE SHE COULD VOMIT. THIS OCCURS EVERY DAY. IT JUST COMES ON AT TIMES WHEN ACCELERATING UPHILL OR ON REGULAR ROAD, ONCE THE SMELL IS THERE IT LINGERS IN THE CAR FOR REMAINDER OF DRIVE. *TR

10/27/2016
Components: STEERING
Incident Date: 09/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

I STARTED MY VEHICLE AT WHICH TIME I NOTICED THE STEERING WHEEL ALMOST IMPOSSIBLE TO MOVE LEFT OR RIGHT. THE SERVICE ADVANCE TRAC SYSTEM LIGHT WAS ON. IT WOULD ONLY MOVE 1/4 OF AN INCH IN EITHER DIRECTIONS. I COULD DRIVE FORWARD AND BACKWARD HOWEVER IMPOSSIBLE TO SAFELY DRIVE AS YOU CANNOT MANEUVER THE VEHICLE. ON THE OTHER OCCASIONS THIS OCCURRED IT WAS AFTER HAVING DRIVEN THE VEHICLE PARKING AND THEN RETURNING A SHORT WHILE LATER AND ATTEMPTING TO LEAVE. THE DEALERSHIP FIRST SAID WAS A STEERING GEAR WHICH WAS REPLACED THEN SAID CODES NEED TO BE CLEARED THEN SAID WAS A MODULE AND THEN SAID WAS ANOTHER MODULE AND AS OF TODAY DO NOT KNOW WHAT THE PROBLEM IS. *TR

10/26/2016
Components: ENGINE
Incident Date: 10/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

WHEN THE VEHICLE IS ACCELERATED,A VERY STRONG ODOR OF EXHAUST COMES FROM THE AIR CONDITIONER. I HAD A REPRESENTATIVE WITH ME AND THEY NOTICED THE ODOR TOO. THIS HAPPENS NO MATTER WHAT ROAD YOU ARE DRIVING ON. *TR

10/19/2016
Components: SUSPENSION
Incident Date: 10/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/17/2016
Components: AIR BAGS,ENGINE
Incident Date: 10/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

IN JUNE 6/2016, MY WAS WAS GOING 35MPH, APPROACHING AN INTERSECTION WHEN THE WRENCH LIGHT FOLLOWED BY THE "TERRAIN MANAGEMENT FAULT" WARNING CAME ON. THE VEHICLE LOST ALL POWER. TRAFFIC COMING FROM HER RIGHT RECEIVED THE GREEN LIGHT AND SHE WAS NEARLY KILLED BY A DRIVER WHO DROVE THROUGH THE LIGHT, TIMING IT FOR WHEN IT TURNED GREEN. THE VEHICLE SPENT 14.5 DAYS AT THE PALM BAY FORD DEALERSHIP IN PALM BAY FLORIDA WERE IT WAS PURCHASED NEW. FORD DIAGNOSED THE PROBLEM AS A DEFECTIVE THROTTLE BODY. I WENT ONLINE AND SAW THE NUMBER OF THESE THROTTLE BODY FAILURES AND CONTACTED THE FORD CUSTOMER SERVICE HOTLINE. I EXPLAINED TO THEM I FELT THE VEHICLE WAS UNSAFE, THAT I HAD NO CONFIDENCE IN THE VEHICLE, AND THAT IF THERE HAD BEEN NO DESIGN CHANGE TO THE THROTTLE BODY IT WOULD HAPPEN AGAIN. I WAS GIVEN A CASE NUMBER (WHICH HAS NOW BEEN CLOSED), AND NOTES OF MY CONCERNS WERE MADE ON THE CASE. ON 10/11/2016 I AT 1530 EDT, I WAS PULLING OUT OF A GAS STATION TURNING RIGHT, WITH TRAFFIC APPROACHING FROM MY LEFT. THE WRENCH LIGHT CAME ON FOLLOWED BY THE "TERRAIN MANAGEMENT SYSTEM FAULT" ALERT. THE VEHICLE LOST ALL POWER (THROTTLE RESPONSE) AND THE APPROACHING TRAFFIC HAD TO LOCK UP THEIR BRAKES TO AVOID A BROADSIDE COLLISION!. I HAD MY WIFE, 10YR OLD DAUGHTER AND 12YR OLD SON IN THE VEHICLE WITH ME. HAD A COLLISION OCCURRED MY SON WOULD HAVE BEEN SERIOUSLY INJURED. THE VEHICLE WENT BACK TO THE PALM BAY FORD SERVICE DEPARTMENT 10/12/2016 AT 0900 EDT. THE THROTTLE BODY HAD FAILED AGAIN AS PREDICTED, THE VEHICLE IS STILL THERE. I HAVE CONTACTED THE FORD CUSTOMER SERVICE HOTLINE AND RECEIVED TWO CASE NUMBERS NOW. 1: CAS-10814941-Q8T7Z5, 2: CAS-10830198. I TRIED TO GET FORD TO TAKE THE CAR BACK AND TRADE IN ON A NEW ONE AS THIS IS AN "UNSAFE"VEHICLE. THEY WILL NOT HELP US AND THIS THROTTLE BODY ISSUE IS AN EPIDEMIC! I AM SURE THERE HAS BEEN LOSE OF LIFE FROM THESE "UNSAFE" VEHICLES?

10/17/2016
Components: ENGINE
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE SERVICE ENGINE AND TERRAIN MANAGEMENT SYSTEM FAULT WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 11/17/16 *BF CONSUMER STATED PALM BAY FORD SERVICE DEPARTMENT INSTALLED A DEFECTIVE THROTTLE BODY IN HIS VEHICLE AGAINST CONSUMERS PROTEST. CONSUMER EXPRESSED CONCERNS REPEATEDLY THAT WITHOUT A DESIGN CHANGE TO THE THROTTLE BODY, IT WOULD FAIL AGAIN, WHICH IT DID. UPDATED 9/5/19*JB

10/13/2016
Components: SUSPENSION
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

NHTSA RECALL 16V-245 AFTER 6 MONTHS PARTS ARE STILL NOT AVAILABLE TO REPAIR WHAT COULD BE A SERIOUS SUSPENSION ISSUE. VEHICLE MAY BE UNSAFE AND IT CERTAINLY SEEMS LIKE 6 MONTHS SHOULD BE MORE THAN ENOUGH TIME TO AT LEAST START ADDRESSING THIS ISSUE. WIFE HAS BEEN AFRAID TO DRIVE THE VEHICLE.

10/13/2016
Components: SUSPENSION
Incident Date: 10/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

NOTIFIED JUNE 2016 OF REAR SUSPENSION LINK THAT MAY FRACTURE WHICH MAY RESULT IN LOSS OF CONTROL. AS OF TODAY, 10/12/16 I HAVE HEARD NOTHING FROM FORD AND I AM CONCERNED ABOUT CONTINUED USE OF THE VEHICLE. HOW LONG SHOULD THIS TYPE OF REPAIR TYPICALLY TAKE?

10/13/2016
Components: STRUCTURE
Incident Date: 10/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

THE PASSENGER SIDE WINDSHIELD TRIM PILLAR FLEW OFF WHILE ON EXPRESSWAY. I COULD DEALERSHIP, ALTHOUGH THEY ARE AWARE OF REPLACING THE STEEL FRAME AND TRIM IT ISNT COVERED UNDER MY WARRANTY AND NOT ENOUGH COMPLAINT FOR A RECALL. THIS PART FLEW OFF, I COULD OF HIT A MOTORCYCLIST OR ANOTHER CAR WINDSHIELD OR COULD OF CAUSED AN ACCIDENT. IT SCARED ME JUST AS IT HIT MY WINDSHIELD AND FLEW OFF, NOT TO MENTION RUBBER MOLDING WAS FLAPPING AROUND. I DRIVE 25 MI BACK AND FORTH 5 DAYS A WEEK TO MY EMPLOYMENT, I FIND IT VERY HARD TO BELIEVE THAT THIS ISNT CONSIDERED A DEFECT, WHEN THE SERVICE DEPARTMENT IS ADMITING THAT BOTH PANELS NEED TO BE REPLACED WITH IMPROVED FRAME AND TRIM PLEASE HELP ME, COST IS OVER $285 AND FORD IS NOT OFFERING ANY SORT OF HELP. THE CS REP WERE NOT PROFESSIONAL EITHER, REFUSED TO LET ME SPEAK TO A SUPERVISOR AND WHEN ONE CAME ON SHE WAS ALSO VERY UNPROFESSIONAL. I LIKE TO WRITE DOWN NAMES AND ID # AND SHE REFUSED TO PROVIDE LAST NAME AND JUST CHUCKLED BEFORE SAYING DIDNT MATTER HOW MANY TIMES I CALLED MY CASE WAS CLOSED.

10/12/2016
Components: STRUCTURE
Incident Date: 01/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

DOORS VINYL BECOMING UNGLUED AND PREVENTING LOCKING AND UNLOCKING OF THE DOORS

10/11/2016
Components: SUSPENSION
Incident Date: 10/11/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/07/2016
Components: SUSPENSION
Incident Date: 10/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/07/2016
Components: SUSPENSION
Incident Date: 10/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/06/2016
Components: SUSPENSION
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/04/2016
Components: STEERING,SUSPENSION
Incident Date: 06/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B84EG******
Summary

IN JUNE 2016, I RECEIVED A MANUFACTURERS RECALL LETTER FOR A 2014 FORD EXPLORER. RECALL NUMBER: 16S18. INDICATING THAT THE REAR SUSPENSION TOE LINK(S) MAY FRACTURE DUE TO AN IMPROPER WELD. RESULTING IN LOSS OF STEERING CONTROL, A DIFFICULT STEERING CONDITION, OR REAR SUSPENSION NOISE WITH AN INCREASED RISK OF A CRASH. IT STATED THAT WHEN PARTS ARE AVAILABLE, FORD WILL SEND A LETTER TO INFORM US TO CONTACT OUR DEALER TO SCHEDULE REPAIR. FOUR MONTHS HAVE GONE BY WITH NO WORD FROM FORD. I CALLED THE LOCAL FORD DEALER AND ASKED ABOUT THE TIMING ON THIS PARTICULAR RECALL. DEALER INFORMED ME THAT PARTS TO FACILITATE REPAIRS WERE NOT YET AVAILABLE AND THAT THEY ANTICIPATE A LETTER TO BE SENT OUT IN JANUARY OF 2017. MY COMPLAINT IS THAT 4 TO POSSIBLY 6 MONTHS OR MORE IS NOT A TIMELY COMPLETION OF WORK ASSOCIATED WITH A RECALL THAT INVOLVES SAFETY ISSUES AS SERIOUS AS LOSS OF STEERING CONTROL. SINCE THE RECALL REPAIRS HAVE NOT BEEN TIMELY, MY SAFETY OFFICER FOR THE COMPANY I WORK FOR HAS INFORMED ME THAT MY ASSIGNED VEHICLE CAN NO LONGER BE DRIVEN UNTIL THE RECALL WORK HAS BEEN COMPLETED. THIS HAS CAUSED A MAJOR HEADACHE IN DEALING WITH THE LOGISTICS OF MY JOB AND THE NEED TO USE THAT VEHICLE FOR MY FIELD-RELATED WORK, WHERE NO OTHER VEHICLE IS READILY AVAILABLE.

10/03/2016
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

STRONG ODOR OF EXHAUST FUMES ENTERING THE CABIN WHEN ACCELERATING. VERY CONCERNED WITH DIVER AND PASSENGERS SAFETY. THIS HAS BEEN OCCURRING SINCE IT WAS NEW. I TOOK IT TO THE DEALER OVER A YEAR AGO AND THEY PERFORMED A REPAIR THAT DID NOT RESOLVE THE ISSUE. THEY THEN TOLD ME FORD WAS WORKING ON A FIX AND SOMEONE WOULD CONTACT ME. I HAVE YET TO BE CONTACT AND VERY CONCERNED WITH CONSTANT EXPOSURE TO THE EXHAUST FUMES. THE NEED TO TAKE THIS SERIOUSLY AND GIVE IT A PRIORITY TO FIX THIS PROBLEM AS I SEE THERE IS A LOT OF PEOPLE COMPLAINING OF THE SAME ISSUE.

09/29/2016
Components: SUSPENSION
Incident Date: 05/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

I HAVE CALLED THE DEALERSHIP NUMEROUS TIMES SINCE RECEIVING THE RECALL NOTICE AND THEY ARE UNABLE TO REPAIR THE VEHICLE FOR THE RECALL

09/28/2016
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 09/28/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

THERE IS AN OVERBEARING ALMOST INTOXICATING SULFUR/ROTTEN EGG SMELL COMING IN THE CABIN OF THE CAR ANY TIME ACCELERATING. I GOT THIS VEHICLE NEW IN 2014 AND IT HAS BEEN DOING IT SINCE DAY ONE. AT FIRST I WROTE IT OFF AS NEW CAR OR POSSIBLY THE TURBO. BUT NOW AFTER READING THE THOUSANDS OTHERS WITH SAME PROBLEM I AM EXTREMELY CONCERNED FOR MY FAMILY'S WELL BEING. I HAVE BEEN DRIVING MY INFANT IN THIS CAR FOR TWO YEARS AND I AM VERY UPSET THAT I COULD HAVE PUT HER HEALTH AT RISK.

09/27/2016
Components: SUSPENSION
Incident Date: 04/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

SUSPENSION RECALL. THERE HAS BEEN A RECALL OUT FOR OVER 3 MONTHS WHICH CAN AFFECT THE STABILITY OF THE VEHICLE AND THERE IS STILL NO FIX AVAILABLE. I HAVEN'T BEEN ABLE TO DRIVE THE CAR AND CAN'T SELL IT BECAUSE NO ONE WILL BUY IT UNTIL RECALL DONE. I HAVEN'T HAD AN INDECENT YET, BUT, I WON'T DRIVE IT BECAUSE OF THE SAFETY RISKS TO MY FAMILY.

09/23/2016
Components: STEERING
Incident Date: 09/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

09/22/2016
Components: SUSPENSION
Incident Date: 06/17/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/19/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

I HAVE SEEN MANY COMPLAINTS ABOUT THE FUEL VALVE ON FORD VEHICLES WITH THE CAPLESS FUEL SYSTEMS. I RECENTLY HAD A CHECK ENGINE LIGHT GO ON IN MY CAR FOR PO456 WHICH I TOOK TO THE DEALER TO HAVE THEM CHECK IT OUT BECAUSE I HAVE AN EXTENDED WARRANTY. TURNS OUT THAT THE FUEL VAPOR VALVE HAS STUCK OPEN AND NEEDS TO BE REPLACED. SADLY THIS IS AN EMISSIONS ISSUE AND NOT COVERED UNDER MY WARRANTY. I LOOKED UP ONLINE AND NOTICED THAT THIS HAPPENS A LOT TO FORD WITH THE CAPLESS FUELING SYSTEM. I BELIEVE THIS IS A MAJOR ISSUE AND THEY ARE CHARGING $250 FOR A PART THAT GOES OUT IN LESS THAN 50K MILES.

09/15/2016
Components: STRUCTURE
Incident Date: 06/20/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

IN JUNE 2014 I NOTICED EXHAUST FUMES IN CABIN WHILE DRIVING UP HILL AND FIGURED IT WAS COMING FROM THE VEHICLE IN FRONT OF ME. ON A EARLY MORNING I ACCELERATED UP THE HILL WITH NO CARS IN FRONT OF ME I SMELLED EXHAUST FUMES IN CABIN. THEN I NOTICED MORE AND MORE UNDER HEAVY ACCELERATION THE CABIN FILLS WITH EXHAUST FUMES. (ENTERING HIGHWAY, PASSING VEHICLES AND GOING UP HILLS).

09/13/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

EXHAUST ENTERING THE PASSENGER CABIN WHEN RUNNING THE AC ON MEDIUM OR HARD ACCELERATION. IT'S BEEN HAPPENING SINCE THE VEHICLE WAS NEW, LEASED NEW FROM FORD. VEHICLE HAS APPROXIMATELY 25,000 MILES ON IT.

09/13/2016
Components: ENGINE
Incident Date: 09/13/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE AIR CONDITIONER CIRCULATION MODE WAS ACTIVATED OR WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,900. THE VIN WAS NOT AVAILABLE.

09/07/2016
Components: SUSPENSION
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/07/2016
Components: SUSPENSION
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/07/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F84EG******
Summary

WHEN THE VEHICLE MAKES AN ACCELERATION IT CREATES A "GASOLINE LIKE ODOR" INSIDE DE CABIN OF THE FORD EXPLORER 2014. WHEN THE VEHICLE WAS LEFT IN A FORD DEALERSHIP FOR INSPECTION THEY RESPONDED BY SAYING THAT A PLASTIC COMPONENT WAS INSIDE THE EXHAUST SYSTEM. THE PROBLEM PERSISTED AFTER THE SUPPOSED PROBLEM WAS FOUND. THE PROBLEMS OCCURS WHEN THE VEHICLE IS IN MOTION.

09/06/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/31/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

I'VE OWNED A 2014 EXPLORER SPORT FOR 3 YEARS, AND HAVE HAD THE 'ROTTEN EGG' SMELL OFF AND ON. I THOUGHT IT WAS RELATED TO THE TWIN TURBO AND THE VEHICLE BEING NEW, AS IT ONLY HAPPENED UNDER HARD ACCELERATION (I NOW KNOW IT ALSO PRIMARILY HAPPENS WHEN THE AC IS ON). 3 YEARS LATER I FINALLY TOOK IT IN FOR SERVICE TO DISCOVER A TSB HAD BEEN ISSUED FOR IT. AFTER FURTHER SEARCHING THE WEB, I NOW SEE MANY OTHERS HAVE THE SAME ISSUE - AND ALSO SEE THAT CO HAS BEEN ENTERING THE CABIN, WHICH REALLY PROMPTED THIS COMPLAINT. I'M ALSO CONCERNED THAT PEOPLE ARE REPORTING THE TSB DOES NOT FIX THE ISSUE, AND PLAN TO CARRY A CO MONITOR FOR A WHILE TO CHECK.

09/06/2016
Components: STRUCTURE
Incident Date: 09/04/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT2EG******
Summary

I WAS DRIVING DOWN THE ROAD AT 60 MPH WHEN WINDOW TRIM ON RIGHT SIDE FLEW OFF. A SIMPLE GOOGLE SEARCH REVEALS THAT THIS IS A CHRONIC & RECURRING DEFECT, ONE THAT IS VERY DANGEROUS TO OTHER DRIVERS AND PEDESTRIANS AS WELL. I HAVE ALREADY HAD TO REPLACE THE LEFT SIDE TRIM AT A COST OF OVER $200. FORD DEALERSHIP REFUSED TO COVER REPAIR

09/03/2016
Components: STEERING
Incident Date: 08/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

WITH 48,000 MILES THE POWER STEERING FAILED. THE CAR WAS TURNED OFF AND BACK ON AND IT WAS STILL NOT WORKING. IT WAS DRIVEN A SHORT DISTANCE AND PARKED. AFTER ABOUT 20 MINUTES OF BEING OFF THE POWER STEERING RESET. IT WAS DRIVEN TO THE LOCAL FORD DEALER WHO STATED IT NEEDED A SOFTWARE UPDATE. THEY REFUSED TO COVER THE COST STATING IT WAS NOT COVERED UNDER WARRANTY. THE CAR WAS NOT RETURNED FOR FIVE DAYS.

09/03/2016
Components: UNKNOWN OR OTHER
Incident Date: 03/07/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

WHEN ACCELERATING OR CHANGING A/C THE CARS FUMES ENTER THROUGH THE A/C INTO THE CABIN OF THE CAR. THE SMELL OF EXHAUST IS OVERWHELMING. FAMILY HAS BEEN EXPERIENCING HEADACHES AND COUGHING WHEN WE EXPERIENCE THIS. THIS HAPPENS WHEN IN STATIONARY AND IN MOTION. THIS HAPPENS EVERYDAY.

08/23/2016
Components: SUSPENSION
Incident Date: 08/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

FORD INITIATED RECALL ON 4/25/16 FOR A TOELINK SUSPENSION REPAIR. IT HAS BEEN LONGER THAN 60 DAYS AND I HAVE NOT BEEN OFFERED A REPAIR DUE TO LACK OF PARTS ACCORDING TO DISCUSSIONS WITH FORD CUSTOMER SERVICE AND MY LOCAL DEALER. I HAVE NOT BE OFFERED A TEMPORARY REPLACEMENT VEHICLE. I AM CONCERNED ABOUT SAFETY AS THE VEHICLE IS OUR PRIMARY FAMILY VEHICLE.

08/23/2016
Components: ENGINE
Incident Date: 03/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

PROBLEM WITH GAS LEAK GO TO THE INTERIOR OF THE CARD.

08/22/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 08/22/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE VEHICLE WAS REPAIRED ACCORDING TO TECHNICAL SERVICE BULLETINS 12-12-4 AND 14-0130, AND NHTSA ACTION NUMBER: PE16008 (FUEL SYSTEM). THE CONTACT SMELLED A FUEL ODOR AFTER THE REPAIRS. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

08/19/2016
Components: STEERING
Incident Date: 08/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOWED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

08/17/2016
Components: SUSPENSION
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

WE RECEIVED A RECALL LETTER CONCERNING THE REAR SUSPENSION TOE LINK. I HAVE NOT DRIVEN THIS VEHICLE SINCE RECEIVING THE LETTER. I DO NOT FEEL SAFE IN DRIVING A VEHICLE. WHEN CAN WE EXPECT A SOLUTION TO A FIX FOR THIS VEHICLE? IT IS VERY DISCOURAGING MAKING PAYMENTS ON A VEHICLE AND NOT FEEL SAFE IN DRIVING IT. THANK YOU FOR YOUR TIME. *TR

08/16/2016
Components: VISIBILITY
Incident Date: 07/01/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE EXHAUST FROM THE REAR OF THE VEHICLE LEAKED INTO THE VEHICLE'S CABIN VIA THE AIR CONDITIONING VENTS. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT HAD A CARBON MONOXIDE READER THAT SHOWED THERE WAS CARBON MONOXIDE INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A TSB NUMBER 140130. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

08/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 09/06/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8AR6EG******
Summary

9.ON OR ABOUT SEPTEMBER 6, 2015, AT APPROXIMATELY 2:13 P.M., ON SOUTHBOUND JAMBOREE RD., 1424 FEET NORTH OF SAN JOAQUIN RD. IN NEWPORT BEACH, CA, OFFICER MCDOWELL, WHILE ON DUTY AS A NEWPORT BEACH POLICE OFFICER, WAS DRIVING THE SUBJECT VEHICLE IN ROUTE TO RESPOND TO A TRAFFIC COLLISION. OFFICER MCDOWELL WAS SOUTHBOUND IN THE NUMBER 2 LANE TRAVELING AT APPROXIMATELY 50-55 MPH. ON DUTY NEWPORT BEACH POLICE OFFICER DAN MESRI WAS DRIVING A SEPARATE POLICE VEHICLE, AND WAS TRAVELING SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY BEHIND THE SUBJECT VEHICLE. ON DUTY NEWPORT BEACH POLICE OFFICER NATHAN FARRIS WAS DRIVING A THIRD POLICE VEHICLE AND WAS SOUTHBOUND IN THE NUMBER ONE LANE SLIGHTLY AHEAD OF THE SUBJECT VEHICLE. BOTH OFFICER MESRI AND OFFICER FARRIS, AMONG OTHERS, WITNESSED THE SUBSEQUENT ACCIDENT SEQUENCE. OFFICER MCDOWELL SUDDENLY AND UNEXPECTEDLY LOST CONSCIOUSNESS WITHIN THE SUBJECT VEHICLE. ACCORDING TO WITNESSES, AND AS EVIDENCED BY THE DASH-CAM VIDEO IN OFFICER MESRI'S POLICE VEHICLE, THE SUBJECT VEHICLE BEGAN DRIFTING TO THE LEFT. IT CROSSED THE NUMBER ONE LANE AND THEN CROSSED THE CENTER MEDIAN. THE SUBJECT VEHICLE CONTINUED DRIFTING LEFT ACROSS THE NORTHBOUND LANES OF JAMBOREE RD., COMING WITHIN INCHES OF A HEAD-ON COLLISION WITH A NORTHBOUND VEHICLE. THE SUBJECT VEHICLE CROSSED ALL NORTHBOUND LANES, WENT OVER THE CURB, AND STRUCK A TREE HEAD-ON. ACCORDING TO WITNESSES, THE SUBJECT VEHICLE NEVER SLOWED DOWN DURING THE ACCIDENT SEQUENCE. THIS ACCIDENT SEQUENCE IS HEREAFTER REFERRED TO AS THE 'SUBJECT INCIDENT.'

08/12/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

WHEN I ACCELERATE ONTO HIGHWAY A FOUL ODOR TAKES OVER THE CABIN FOR A WHILE. I HAVE TO OPEN THE WINDOWS TO CLEAR IT. MY SON GET NAUSEATED WHEN IT HAPPENS. THIS HAS BEEN HAPPENING FOR OVER A YEAR. I JUST NOW STARTED SEEING INFORMATION ONLINE ABOUT OTHER PEOPLE WITH THIS SAME PROBLEM. I AM CALLING THE DEALER TO INQUIRE ABOUT THE TSB THAT I SAW ONLINE. MY TRUCK HAS BEEN IN THE DEALER MULTIPLE TIMES AND NO PENDING TSBS WERE EVER LISTED IN MY PROFILE.

08/12/2016
Components: STEERING
Incident Date: 08/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8ARXEG******
Summary

POLICE PATRO VEHICLE WITH LOUD NOISE WHEN TURNING LEFT, SUSTAINED COMPLETE POWER ASSIST FAILURE. VEHICLE WITH 62,019 MILES. AFTER FAILURE, DEALER DETERMINED THAT RACK AND PINION ASSEMBLY DEFECTIVE. REPAIR COSTS TOTALLING $1065.00 WITH DEALER ASSISTING WITH $400.00 DISCOUNT. CONTACTED FORD REGIONAL SALE REPRESENTATIVE WHO WILL ONLY STATE THAT FORD WILL HONOR THE WARRANTY. ***THIS IS A SAFETY HAZARD THAT WILL GET SOMEONE KILLED***

08/12/2016
Components: UNKNOWN OR OTHER
Incident Date: 08/02/2016
Crash: No
Fire: No
Summary

EXHAUST FUMES IN CABIN DURING ACCELERATION OR PULLING THE BOAT AND IN THE MOUNTAINS IT WAS MEASURED AND WAS OVER 12 PPM. IT HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR THEIR FIX. IT IS NOT REPAIRED NEXT WEEK THEY ARE CHANGING THE EXHAUST. THE FUMES ARE COMING IN ON THE PASSENGER SIDE BEHIND THE GLOVE BOX. HVAC BLENDING DOOR WOULD BE MY GUESS.THEY DO NOT KNOW HOW TO REPAIR IT. WE JUST RETURNED FROM THE MOUNTAINS. HAD TO RIDE WITH THE WINDOWS DOWN IF NOT YOU WOULD GET DROWSY. SMELLED LIKE BURNT HAIR OR SULFUR. PLEASE HELP

08/10/2016
Components: SUSPENSION,UNKNOWN OR OTHER
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

NHTSA RECALL NUMBER: 16V245, RECALL DATE: APR 25, 2016, FORD RECALL NUMBER: 16S18. RISK TO SAFETY: AN IMPROPERLY WELDED TOE LINK THAT FRACTURES WHILE DRIVING COULD RESULT IN A LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. MANUFACTURER HAS EXCEEDED REASONABLE AMOUNT OF TIME TO REPAIR VEHICLE, ACCORDING TO RECALL NOTIFICATION THIS VEHICLE IS NOT SAFE TO DRIVE DO TO INCREASE RISK OF CRASH. ALSO HAVE COMPLAINED TO FORD FOR OVER A YEAR TO HAVE VEHICLE REPAIRED FOR EXHAUST FUMES ENTERING CABIN UPON HARD ACCELERATION. RECEIVED NUMEROUS EMAILS BACK FROM MANUFACTURER THAT THEY HAVE NO REPAIRS AVAILABLE AND IS UNWILLING EVEN TO ATTEMPT TO REPAIR. VEHICLE REMAINS PARKED IN GARAGE NOT WILLING TO DRIVE.

08/09/2016
Components: EQUIPMENT
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE AIR CONDITIONER ACTIVATED, THERE WAS AN ABNORMAL EGG ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HVAC UNIT WAS FAILING AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,300.

08/08/2016
Components: SUSPENSION
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 11/03/16.*JB

08/08/2016
Components: STRUCTURE
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB

08/07/2016
Components: ELECTRICAL SYSTEM
Incident Date: 07/29/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B82EG******
Summary

DRIVERS DOOR AJAR LIGHT STAYS ON. TOOK TO FORD DEALER, WAS TOLD THAT FMCO REQUIRES THEY CLEAN CONTACTS FIRST, BEFORE REPLACING. THIS WAS DONE AND SOLVED THE PROBLEM FOR A WHILE. I TOOK BACK TO DEALER WHEN PROBLEM STARTED AGAIN. NOW THEY SAY THE DOOR LATCH IS BROKEN AND WANT $366.00 TO FIX IT, AND THEY HAVE TO ORDER THE PART. THIS IS AN ONGOING PROBLEM WITH FORD PRODUCTS AND THEY HAVE IN FACT RECALLED SEVERAL MODELS. I WAS GIVEN THE IMPRESSION TO START WITH THAT IF THE CONTACT CLEANING PROCEDURE DIDN'T WORK THEN IT WOULD BE REPLACED. NOW THEY WANT TO CHARGE FOR THIS.

08/05/2016
Components: SUSPENSION
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED A MANUFACTURER'S RECALL PERTAINING TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE DEALER WAS UNABLE TO SUPPLY THE PARTS WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

08/05/2016
Components: STEERING
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D84EG******
Summary

DURING MY VACATION IN JULY 2016, WHILE DRIVING ON ROUTE 95 INTERSTATE, I NOTICED THAT THE STEERING WAS GETTING HARD TO CONTROL. I CONTINUED DRIVING AND RECEIVED A ALARM ON THE DASH STATING THAT THE TRACTION CONTROL IS NOW OFF, SERVICE NEEDED. I PROCEEDED TO THE FIRST GAS STATION AND UPON RE-STARTING THE VEHICLE, ANOTHER ALARM ON THE DASH SAID POWER STEERING NOT WORKING. I HAD NO POWER STEERING. I HAD TO BE TOWED TO A FORD DEALER WHERE THEY DETERMINED IT WAS A BAD GEAR IN THE STEERING GEARBOX AND THE ENTIRE UNIT WOULD NEED REPLACED. VEHICLE ONLY HAS 40,000 MILES.

07/30/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

ON 22 JULY I WENT TO SNOWSHOE, WV, AND ON 24 JULY I RETURNED FROM SNOWSHOE. I SMELLED SULFURISH EXHAUST 4 TIMES THIS TRIP. IT OCCURRED ON UPHILL GRADES WHERE THE VEHICLE HAD DOWNSHIFTED. 3 NEW PLACES, ALL AT 55 MPH OR GREATER, UPHILL AND INVOLVING A DOWNSHIFT, IE HIGHER EXHAUST VOLUME AND PRESSURE. INDICATING TO ME THE PROBLEM IS GETTING WORSE. LIKE AN EXHAUST SEAL BREAKING DOWN. WHEN I GOT HOME, I WENT TO GET SOMETHING FROM THE FRONT PASSENGER SEAT. WHEN I WENT TO OPEN THE DOOR THE ODOR WAS THE STRONGEST I HAS SMELLED IT. REINFORCING MY BELIEF IT IS EXHAUST ESCAPING BEFORE THE CATALYTIC CONVERTER. ALSO MEANING I AM PROBABLY GETTING A HEALTHY DOSE OF CARBON MONOXIDE ALL THE TIME FROM THIS EXHAUST LEAK. PLEASE DO A RECALL!!!!!

07/28/2016
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/18/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WE HAVE A 2014 FORD EXPLORER THAT HAS A SMELL INSIDE WHILE ACCELERATING. WE HAVE TAKEN IT TO THE DEALER TO HAVE THE PROBLEM CORRECTED. OUR CONCERN IS THAT EXHAUST HAS BEEN COMING INTO THE VEHICLE. WE AREN'T SURE IF THE CURRENT SOLUTIONS IN PLACE TO FIX THE VEHICLE ARE ENOUGH. WELL KNOWING AND OUR FAMILY IS GETTING SICK FROM THIS CURRENT ISSUE WE JUST AREN'T SURE WHAT WE'RE BREATHING INSIDE THE VEHICLE IS SAFE. THE SMELL COMES WHEN YOU ACCELERATE HARD EITHER TOWING OR MERGING ONTO THE HIGHWAY OR EVEN FROM A RED LIGHT. THE SMELL IS A SULFUR SMELL OR ROTTEN EGG SMELL THAT SEEMS TO DISSIPATE QUICKLY BUT IS NOTICEABLE.

07/27/2016
Components: EXTERIOR LIGHTING
Incident Date: 07/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F84EG******
Summary

MY NAME IS [XXX] AND I LIVE IN LORAIN OHIO. I AM THE OWNER OF A 2014 FORD EXPLORER (LIMITED). RECENTLY, MY DRIVER SIDE BRAKE LIGHT FAILED AND AFTER MUCH RESEARCH ON MY PART I CAME TO THE REALIZATION THAT THE BRAKE LIGHTS ARE LED. I WENT TO MY DEALER AND WAS TOLD IT WAS NOT COVERED, EVEN THOUGH I PURCHASED THE PREMIUM MAINTENANCE PACKAGE FOR MY VEHICLE. I LOOKED IN THE VEHICLE MANUAL AND IT STATED THE BRAKE LIGHTS ARE LED AND EXPECTED TO LAST FOR THE LIFETIME OF THE VEHICLE. MY EXPLORER IS JUST OVER 2 YEARS OLD AND HAS 45K MILES. I EXPLAINED TO THE DEALER THAT I DIDN'T FEEL AS THOUGH I SHOULD BE RESPONSIBLE SINCE THIS IS EXPECTED TO LAST AND FAILED SO EARLY. I ALSO NOTED AS DID THE DEALER THAT THERE IS MOISTURE AND SOMETHING BLACK IN THE LIGHT INSIDE. THIS PROBABLY ATTRIBUTED TO THE LIGHT FAILING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

07/26/2016
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 07/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING BECAME DIFFICULT TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, THERE WERE EXHAUST FUMES INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 81,590. *TR

07/20/2016
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 0001FM5K8B8******
Summary

EACH TIME AFTER DRIVING OUR FORD EXPLORER FOR A LENGTH OF TIME WITH THE AIR CONDITIONING ON, MY WIFE AND I BEGIN TO FEEL LIGHT HEADED, TIRED AND SICK. MY WIFE IS PREGNANT AND WE HAVE SEVERE CONCERNS ABOUT THE SAFETY OF DRIVING OUR EXPLORER DUE TO THE HEALTH RISK OF CARBON MONOXIDE LEAKING INTO THE CABIN. WE ARE NOW AWARE OF THIS PROBLEM WITH OTHER EXPLORERS AND ARE DEEPLY CONCERNED FOR OUR HEALTH AND THE HEALTH OF OUR BABIES.

07/19/2016
Components: VISIBILITY,STRUCTURE
Incident Date: 07/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B87DG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND THE PARTS AND REPAIR EXCEEDED FIVE HUNDRED DOLLARS. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE SECOND PIECE BECAME LOOSE AND DETACHED FROM THE VEHICLE. THE CONTACT WAS NOT SURE THE TRIM WAS INSTALLED PROPERLY. THE FAILURE OCCURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

07/11/2016
Components: SUSPENSION
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/10/2016
Components: ENGINE
Incident Date: 07/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

EXHAUST SMELL IN MAIN CABIN WHEN RPMS EXCEED 3200. HAPPENS MOST COMMONLY WHEN CLIMBING A STEEP GRADE OR ACCELERATING ONTO A FREEWAY TO MERGE WITH TRAFFIC. THIS HAS BEEN OCCURRING FOR PAST TWO YEARS OR SO, IT CAN SMELL LIKE EXHAUST, BURNING HAIR, ETC. COMPLAINTS TO DEALER ARE GIVEN A CURSORY EXPLANATION OF EXCESS FUEL, IT IS NORMAL AND NOTHING CAN BE DONE. I'VE OWNED MANY VEHICLES OVER THE YEARS AND NEVER EXPERIENCED THIS. THIS HAPPENS EVERY TIME THERE IS A HIGHER LEVEL OF ACCELERATION OR RPMS EXCEEDING 3200.

07/10/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

FOLLOWING FORD'S MOST RECENT "ATTEMPT" TO STOP EXHAUST FROM GETTING INTO THE CABIN, I DID SMELL IT AGAIN ON 7/9 AND 7/10. IT WAS ROUGHLY ONE TENTH OF THE STRENGTH OF THE LAST TIME I SMELLED IT, BUT I STILL SMELLED IT AT 3500 RPM OR GREATER GOING UP HILL AFTER A DOWNSHIFT. FORD KEEPS TRYING TO KEEP IT OUT OF THE CABIN INSTEAD OF PREVENTING IT FROM ESCAPING FROM THE EXHAUST SYSTEM. CAN I BE GETTING EXPOSED TO ODORLESS CARBON MONOXIDE ALL THE TIME AND JUST SMELL THE EXHAUST WHEN THE TWIN TURBOS PUT MORE AIR INTO THE ENGINE AND THE EXHAUST IS UNDERSIZED AND LEAKS FROM THE PRESSURE?

07/08/2016
Components: ENGINE
Incident Date: 05/27/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

I HAVE FREQUENTLY EXPERIENCED A STRONG SMELL OF EXHAUST AND/OR BURNING OIL IN THE PASSENGER COMPARTMENT. THIS OFTEN OCCURS WHEN THE A/C IS RUNNING AND/OR UNDER HEAVY ACCELERATION OR CLIMBING STEEP GRADES. I HAD MENTIONED THIS A FEW TIMES TO 2 LOCAL FORD DEALERSHIPS AND WAS ADVISED BY ONE THAT THEY ARE AWARE OF POSSIBLE ISSUES INVOLVING A CHEMICAL OR "PROPANE" SMELL, BUT NOT EXHAUST FUMES. THE OTHER HAD NO KNOWLEDGE THAT THIS WAS A FREQUENT OCCURRENCE.

07/08/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

EXHAUST ODOR WHILE 1) OPERATING THE VEHICLE WITH FULL THROTTLE APPLICATIONS (E.G., CLIMBING STEEP GRADES OR MERGING ONTO FREEWAY RAMPS), AND OR 2) USE OF THE AIR CONDITIONING SYSTEM IN RECIRCULATION MODE BOTH CONTRIBUTE TO EXHAUST GAS BEING DETECTED IN THE VEHICLE. HAVE HAD IT IN FOR SERVICE THREE TIMES. THERE WAS NO IMPROVEMENT AFTER REPAIRS.

07/08/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

FOR THE PAST ROUGHLY 20K MILES, WE HAVE BEEN SMELLING EXHAUST IN THE INTERIOR OF THE VEHICLE. SO BAD THAT SOMETIMES WE HAVE TO STOP DRIVING IT, AND IT HAS MADE MY FAMILY ILL. MULTIPLE COMPLAINTS HAVE BEEN MADE TO THE DEALER, WHOM CLAIMS THEY EITHER CANNOT REPLICATE, OR THAT IT IS LEAKING OIL. I HAVE CALLED THEM ON THEIR BS MULTIPLE TIMES, TO NO AVAIL.

07/08/2016
Components: UNKNOWN OR OTHER
Incident Date: 07/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

EACH TIME AFTER DRIVING OUR FORD EXPLORER FOR A LENGTH OF TIME WITH THE AIR CONDITIONING ON, MY WIFE AND I BEGIN TO FEEL LIGHT HEADED, TIRED AND SICK. MY WIFE IS PREGNANT AND WE HAVE SEVERE CONCERNS ABOUT THE SAFETY OF DRIVING OUR EXPLORER DUE TO THE HEALTH RISK OF CARBON MONOXIDE LEAKING INTO THE CABIN. WE ARE NOW AWARE OF THIS PROBLEM WITH OTHER EXPLORERS AND ARE DEEPLY CONCERNED FOR OUR HEALTH AND THE HEALTH OF OUR BABY.

07/07/2016
Components: SUSPENSION
Incident Date: 06/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

RECENTLY HAD TO REPLACE A FAILED POWER STEERING ISSUE, AND I AM READING THAT MANY OTHERS ARE HAVING THE SAME ISSUE. FORD HAS INDICATED THAT MY VEHICLE IS NOT CURRENTLY UNDER A RECALL, BUT OBVIOUSLY IT IS EFFECTING MORE VEHICLES THAN JUST THE ONES THEY HAVE RECALLED. MY VEHICLE LOST THE ABILITY TO STEER ON THE FREEWAY, PUTTING MYSELF AND MY CHILDRENS' LIVES AT RISK. THIS IS DISGRACEFUL THAT FORD WILL NOT RECOGNIZE THIS ISSUE FOR MORE THAN JUST THE SELECTED VEHICLES.

07/06/2016
Components: ENGINE AND ENGINE COOLING
Incident Date: 12/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7S86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS OR WHEN THE AIR CONDITIONER WAS ACTIVATED IN RECIRCULATION MODE, THE CONTACT NOTICED EXHAUST FUMES IN THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 16,000.

07/06/2016
Components: ENGINE
Incident Date: 05/24/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

WHILE DRIVING OUR 2014 FORD EXPLORER XLT, WE HAVE NOTICED A STRONG GAS ODOR INSIDE THE VEHICLE. THIS OCCURS WHEN THE AIR CONDITIONING IS IN RECIRCULATION MODE WHILE DRIVING AND IDLING AT A STOPLIGHT. THIS HAS HAPPENED INTERMITTENLTY DURING THE PAST YEAR.

07/06/2016
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

FOUL SMELLING EXHAUST FUMES ENTER CABIN AFTER ACCELERATION. OFTEN HAPPENS WHEN GOING UP HILL OR ENTERING THE INTERSTATE. IT SEEMS TO BE WORSE WHEN CABIN AC IS ON RE CIRCULATION. HAS ALSO HAPPENED WHEN PASSING ANOTHER VEHICLE. VERY NOTICEABLE DURING SUMMER MONTH WHEN AC IS NEEDED. HAS HAPPENED NUMEROUS TIMES

07/06/2016
Components: ENGINE
Incident Date: 06/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

WHEN ACCELERATING TO PASS ANOTHER VEHICLE, THE CAB OF MY VEHICLE FILLS WITH EXHAUST FUMES. THIS VEHICLE HAS BEEN BROUGHT TO THE DEALERSHIP FOR SERVICE REGARDING THIS ISSUE. THE DEALERSHIP WAS UNABLE TO SOLVE THE PROBLEM. THEY ALSO CLAIM THAT FORD DOES NOT KNOW HOW TO SOLVE THIS PROBLEM. I WAS ONLY TOLD TO KEEP CHECKING BACK WITH THEM TO SEE IF A SOLUTION TO THIS ISSUE HAS BECOME AVAILABLE.

07/05/2016
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 06/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

WE SMELL EXHAUST GAS WHEN THE CAR IS IN FULL THROTTLE, LIKE WHEN CLIMBING A STEEP ROAD OR MERGING INTO FREEWAY RAMPS, OR JUST ANY SORT OF HARD(ISH) ACCELERATION. ODOR IS ALSO DETECTED WHEN THE AIR CONDITIONER WAS IN RECIRCULATION MODE. THIS HAS BEEN GOING ON SINCE WE BOUGHT THE VEHICLE.

07/05/2016
Components: UNKNOWN OR OTHER
Incident Date: 03/01/2016
Crash: No
Fire: No
Summary

VEHICLE HAS BAD FUME ODOR THAT WILL MAKE YOU LIGHT HEADED AND HAS GIVEN ME HEADACHES UPON ACCELERATION ESPECIALLY AT HIGHER SPEEDS LIKE GOING UP BIG HILLS ON THE HIGHWAY. MY VEHICLE WAS AT FORD TWICE FOR WHICH THEY CHARGED ME OVER $500 TO FIX THE PROBLEM BUT IT STILL PERSISTS AND THEY ARE NOT WILLING OR CAPABLE TO FIX IT PROPERLY

07/05/2016
Components: UNKNOWN OR OTHER
Incident Date: 11/26/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

EXHAUST SMELL COMING IN THRU AC/HEATER SYSTEM ESPECIALLY WHEN EXCELLERATING OR JUST DRIVING NORMAL. IT ALWAYS HAPPENS WHEN AC/ HEATER IS NOT ON. THE FORD DEALER HAS TRIED 3 X TO FIX FOR ME AND EVEN CONTACTED FORDS MAIN OFFICE FOR COMPLAINTS OR ISSUES THE LOCALS CAN'T FIGURE OUT OR FIX BUT GOT KNOW I OUT ON HIS TO RECTIFY ISSUE. I NOTICED IT AFTER FIRST BUYING CAR 11/2014 BUT THOUGHT IT WAS JUST COMING FROM CAR IN FRONT IF ME. THEN I NOTICED IT WHEN ON ROAD ALL ALONE.

07/05/2016
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FMSK6F82EG******
Summary

I RECENTLY READ AN ARTICLE IN THE SFGATE.COM REGARDING COMPLAINTS TO THE NHTSA ASSOCIATED TO THE FORD EXPLORER AND FUME SMELLS COMING FROM THE ENGINE AND/OR EXHAUST INTO THE CAB OF THE CAR CREATING A HAZARD TYPE SITUATION FOR THE DRIVERS. I WOULD ALSO LIKE TO FILE A COMPLAINT TO BE ADDED TO THE OTHER EXISTING COMPLAINTS WITH THE NHSTA REGARDING THIS ISSUE. I PURCHASED A NEW 2014 FORD EXPLORER FROM THE HANSEL FORD DEALERSHIP IN PETALUMA. WITHIN A FEW MONTHS I BECAME AWARE OF A FUME TYPE ODOR WITHIN THE CAB IF THE VEHICLE. I CONTACTED THE DEALERSHIP AND STARTED TRYING TO IDENTIFY AND RESOLVE THE ISSUE. THE FUMES WERE CAUSING DIZZINESS AND NAUSEA ON LONG DRIVES. PASSENGERS ALSO COMPLAINED OF THE FUME ODOR. AFTER SEVERAL ATTEMPTS TO THE SERVICE DEPARTMENT WITH THE CAR OUT OF SERVICE AND MANY MONTHS THERE WAS NO SOLUTION. UNSATISFIED I DECIDED TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU IN 2014 FOR THE FUME SMELL ALONG WITH SOME UNRELATED ISSUES. I WAS FORWARDED TO ARBITRATION WHERE IT WAS JUDGED BY THE ARBITRATOR THAT NO ACTION WAS TO BE TAKEN. I CURRENTLY STILL OWN THE FORD EXPLORER AND EXPERIENCE FUME SMELLS. AS MENTIONED ABOVE I WOULD ALSO LIKE TO FILE A COMPLAINT IN REGARD TO THIS FUME ISSUE. I CAN PROVIDED SUPPORTING DOCUMENTATION IF NEEDED. PLEASE CONTACT ME DIRECTLY. THANK YOU.

07/05/2016
Components: ENGINE AND ENGINE COOLING
Incident Date: 06/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

I MAY HAVE ALREADY COMPLAINED, BUT THIS CAN UPDATE THAT. WHEN PULLING A LONG GRADE AND THE VEHICLE HAS DOWNSHIFTED,3500 OR MORE RPM AND ABOUT 65 MPH UNDER LOAD, I SMELL SULFUR IN THE CABIN. IT SEEMS TO BE WORSE WHEN THE COVERS FOR MY MOON ROOF AND SUN ROOF ARE RETRACTED. IT HAS BEEN IN TO A DEALER 4 TIMES NOW, SO I HAVE LOST A MONTH OF USE. THE LAST RETURN WAS ON FRIDAY 1 JULY. I HAVE NOT HAD A CHANCE TO TAKE IT TO A LOCAL MOUNTAIN THAT MAKES IT SMELL. FORD KEEPS WORKING ON THE BACK END, THE EXHAUST THERE HAS ALMOST NO SMELL. I TOLD THE DEALER THE SULFUR SMELL COMES FORM EXHAUST THAT IS ESCAPING FROM THE ENGINE UP TO THE BACK OF THE CATALYTIC CONVERTERS. THERE ARE TWO TURBOS ON THIS VEHICLE AND I BELIEVE TWO SEPARATE EXHAUST PATHS. SOMEWHERE UP FRONT THERE IS A LEAK THAT STINKS. THANK YOU *TR

07/05/2016
Components: ENGINE
Incident Date: 07/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D85EG******
Summary

EVERY TIME YOU STEP ON THE GAS A LITTLE MORE THAN NORMAL, IE GOING UP A HILL AND GETTING UP TO SPEED, THE INTERIOR OF THE CAR FILLS UP WITH EXHAUST/ BURNING OIL SMELL AND IS QUITE DISORIENTING. I DONT KNOW IF THERE IS AN AREA THAT DOES NOT HAVE A FILTER OR IF IT SO POTENT THAT THE CABIN AIR FILTER CANT FILTER IT ALL OUT.

06/30/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B83EG******
Summary

2014 FORD EXPLORER PURCHASED USED FROM FORD DEALERSHIP, WHEN YOU ACCELERATE TO GET ON HIGHWAY OR GO AROUND A SLOWER DRIVER THERE IS A STRONG SMELL THAT COME INTO THE PASSENGER CABIN, I ASSUME FROM THE A/C VENTS. DEALERSHIP TOLD ME IT WAS AN ISSUE THEY COULD FIX & HAD MY AUTO FOR 3 DAYS & IT IS NOT SOLVED. ALSO TOLD ME TO ONLY RUN MY A/C ON RE CERT AS NOT TO PULL IN OUTSIDE EXHAUST FUMES FROM PASSING AUTOS. THIS IS NOT THE CASE IT HAPPENS EVERY TIME NO MATTER WHAT IS OR IS NOT RUNNING IN THE VEHICLE. I GET HEADACHE FROM IT - LEARNED TO ROLL WINDOWS DOWN WHEN ACCELERATING OR RIGHT AFTER. THIS IS SCARY SINCE WE ARE TRAVELING ON A LONG ROAD TRIP W/GRAND CHILDREN THIS SUMMER. I READ SEVERAL THINGS ABOUT CLASS ACTION SUIT -I MAY NEED TO JOIN THAT SINCE FORD SEEMS TO DO NOTHING. IF THIS IS CARBON MONOXIDE WHO HAS TO DIE BEFORE SOMEONE TAKES ACTION & MAKES THEM DO THE RIGHT THING.

06/22/2016
Components: ELECTRICAL SYSTEM
Incident Date: 06/06/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B84EG******
Summary

THE DRIVER DOOR CONTINUES TO SOUND ALARM OF DOOR AJAR, SLAM THE DOOR AND STILL THE SAME, VERY ANNOYING WHEN DRIVING BECAUSE IT WON'T STOP

06/20/2016
Components: SUSPENSION
Incident Date: 06/09/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/05/16*LJ UPDATED 09/29/16.*JB

06/17/2016
Components: SUSPENSION
Incident Date: 06/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A MANUFACTURER RECALL ON THE SUSPENSION. THERE WAS NO PERMANENT REPAIR SOLUTION YET AND THE PART WAS NOT AVAILABLE FOR THE SUSPENSION RECALL. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE MANUFACTURER WAS UNABLE TO PROVIDE A REPAIR SOLUTION TO REFER THE CONTACT TO THE DEALER FOR INSPECTION AND REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/14/2016
Components: STEERING,SUSPENSION
Incident Date: 06/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F82EG******
Summary

I AM HAVING A MAJOR CONCERN OVER THIS RECALL GIVEN THE FACT THAT NOTHING CAN BE DONE TO RESOLVE THIS ISSUE UNTIL THE THIRD QUARTER OF 2016. HOW CAN FORD ALLOW 75K+ DRIVERS TO DRIVE WILLINGLY KNOWING THERE MAY BE A POTENTIAL ISSUE WITH THEIR STEERING. THIS IS EVEN MORE SO OF A CONCERN FOR ME SINCE MY FAMILY AND I ARE SCHEDULED TO TRAVEL NORTH 16 HOURS TOMORROW. HEAVEN FORBID BUT WHO WILL BE RESPONSIBLE FOR DAMAGES TO MY VEHICLE OR MY FAMILY BECAUSE FORD WAS NOT PROACTIVELY PREPARED TO REMEDY THIS ISSUE? WHO WILL REIMBURSE ME FOR A RENTAL SINCE I CANNOT RELY ON MY VEHICLE I PAY GOOD MONEY FOR AND ON TIME EVERY MONTH? THIS IS MY VERY FIRST FORD VEHICLE I HAVE HAD FOR 6 MONTHS AND THIS IS THE 2ND STEERING ISSUE IVE ENCOUNTERED AND AM VERY DISAPPOINTED AND CONCERNED. JUST THREE WEEKS AGO I HAD TO HAVE MY STEERING RACK REPLACED. THIS IS JUST UNACCEPTABLE!

06/13/2016
Components: POWER TRAIN
Incident Date: 06/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

VEHICLE IS WARNING IT IS NOT IN PARK. POTENTIAL CONCERN VEHICLE WILL ROLL OR BE UNABLE TO TURN OFF. COULD RESULT IN VEHICLE ROLLING WHEN OPERATOR PUTS INTO PARK AND WON'T ENGAGE.

06/09/2016
Components: UNKNOWN OR OTHER
Incident Date: 10/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

MY VEHICLE HAS HAD ONGOING ISSUES THAT DATE BACK TO 10/31/2015. I HAVE REPAIR ORDERS THAT SHOWS THE ISSUES ARE CONSISTENCE AND THE DEALERS THAT HAVE ATTEMPT TO REPAIR THEM HAVE DONE SO TO NO AVAIL. THE ISSUES ARE ELECTRICAL AND MECHANICAL IN NATURE. BECAUSE OF THESE ONGOING ISSUES, WHICH INCLUDES EXHAUST SMELLS. MY VEHICLE HAS BEEN OUT OF SERVICE FOR OVER 88 DAYS AND THE VEHICLE STILL HAVE THE EXHAUST SMELL.

05/23/2016
Components: STRUCTURE
Incident Date: 03/23/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE'S HOOD STARTED TO BUBBLE AND THERE WAS CORROSION NEAR THE HATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE HAD EXPERIENCED CORROSION AND THE HOOD AND THE HANDLE ON THE HATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

05/17/2016
Components: UNKNOWN OR OTHER
Incident Date: 05/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

FORD EXPLORER 2014 EXHAUST FUMES COMING INTO CABIN. I PURCHASED MY VEHICLE FROM AUTO NATION FORD OF KATY, TX ON OR ABOUT JULY 12, 2014. APPROXIMATELY ON OR ABOUT OCTOBER 21, 2014 BEGAN HAVING TROUBLE WITH THE AC CEILING VENTS CLOSING ON 2ND AND 3RD ROW SEATS CLOSING. I TOOK MY VEHICLE BACK TO THE DEALER FOR REPAIRS ON AUGUST 10, 2015 FOR THE SECOND TIME AND THIRD TIME ON MAY 2, 2016 AND SINCE THIS HAS HAPPENED THREE TIMES WE KNOW THAT IT WILL BREAK AGAIN FOR THE FOURTH TIME. ANOTHER ISSUE THAT HAS COME TO RECENT EVENTS AND THE TRUCK IS CURRENTLY AT THE SERVICE DEPARTMENT FOR EXHAUST FUMES COMING INTO THE CABIN WHEN WE ACCELERATE AT MORE THAN 3 RPM'S AS OF MAY 2, 2016 AND MANY TIMES BEFORE AND WE HAVE BECOME AWARE THAT THIS HAS HAPPENED BEFORE AND WE JUST THOUGHT IT WAS THE OTHER CARS FUMES BUT WHEN WE ROLLED THE WINDOWS DOWN THE FUME DISSIPATE AND FRESH AIR COMES IN AS LONG AS OUR WINDOWS ARE DOWN. THIS HAS ME AND MY FAMILY ON RED ALERT AND IS HEALTH HAZARDOUS TO MY WIFE AGE FORTY-TWO AND MY CHILDREN AGE EIGHT AND SEVEN (ALL HAVE EXPERIENCE HEADACHES AND MY WIFE NEARLY PASSING OUT WHILE DRIVING), TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. IT HAS BEEN RETURN TO THE SERVICE DEPARTMENT BECAUSE MY DAUGHTER AN WIFE WHERE SMELLING THE WORST SMELL TO DATE IN THE CABIN AND MY DAUGHTER WAS COUGHING FROM THE BAD BURN SMELL SHE DESCRIBED TO ME AS BURNT FUMES AS MY WIFE.THE CO2 AND EXHAUST FUMES COULD BE NEGATIVELY IMPACTING HER HEALTH, AS SHE HAS EXPERIENCE DIZZINESS AND HEADACHES THAT HAVE PREVENT HER TO FUNCTION, AND OUR FAMILIES' GENERAL LONG TERM HEALTH FUTURE IMPACT. FORD SURELY HAS THE REST OF THE ORDER SERVICE FOR ATTEMPTED REPAIR OF THE EXHAUST FUMES COMING INTO THE CABIN. THIS PROBLEM SUBSTANTIALLY IMPAIRS THE USE OR VALUE OF MY VEHICLE AND CREATES A SERIOUS SAFETY HAZARD.

04/29/2016
Components: STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 04/26/2016
Crash: No
Fire: No
Vehicle Identification Number: IFM5K7F86EG******
Summary

I BOUGHT A CERTITIFIED PREOWNED 2014 FORD EXPLORER IN FEBRUARY 2015. RECENTLY EVERY TIME THE EXPLORER WAS PUT IN PARK, AN ALERT WOULD GO OFF, SHOWING TRANSMISSION NOT IN PARK. THE PAST FEW WEEKS THE STEERING WHEEL WOULD MAKE A GRINDING/GROWLING NOISE WHEN TURNING TOWARDS THE LEFT AND RIGHT. THE STEERING BECAME A LITTLE HARDER TO TURN AND IT FELT AS IF IT WOULD STICK. THIS WAS A VERY SCARY FEELING. I HAVE 5 CHILDREN AND DIDN'T WANT THEM IN THIS CAR. I TOOK THE CAR TO THE DEALERSHIP 2 DAYS AGO AND FOUND OUT THAT MY ELECTRIC STEERING SYSTEM WAS LOCKED, THE GEAR SHIFT ASSEMBLY NEEDED REPLACING AND ALSO A NEW BELT. TOTAL COST $2,309.30. I WAS DEVASTATED. WE DO NOT HAVE THAT KIND OF MONEY LAYING AROUND. I CALLED THE FORD MANUFACTURER AND THEY GAVE ME A CASE NUMBER TO GIVE TO THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP AND GIVING THE CASE NUMBER, THEY CALLED BACK LATER AND STATED THEY WOULD GIVE ME A $300 DISCOUNT. THEREFORE AT THIS TIME, I HAD TO TAKE A $1500 LOAN OUT FOR THE ELECTRICAL POWER STEERING REPLACEMENT AND BELT. I WILL HAVE TO GO WITHOUT THE GEAR SHIFT ASSEMBLY BEING REPAIRED UNTIL WE CAN AFFORD IT. MY TOTAL WITHOUT REPLACING THE GEAR SHIFT ASSEMBLY IS $1696.30. AFTER RESEARCHING THE ISSUE, THIS IS NOTHING NEW WITH THE FORD EXPLORERS. THERE WERE SEVERAL RECALLS FOR THE SAME ISSUE FOR THE 2011 THROUGH 2013 MODELS. MY 2014 FORD EXPLORER HAS A 100,000 MILE POWER TRAIN WARRANTY BUT OF COURSE NONE OF THIS WAS COVERED. I AM SAVING MY RECEIPTS IN HOPES FORD WILL DO THE RIGHT THING. IF THEY DO NOT, I WILL NEVER PURCHASE ANOTHER FORD. THIS ISSUES HAS PUT MY FAMILY IN DANGER AND IN FURTHER DEBT.

04/19/2016
Components: POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1J4FA39S35P******
Summary

MY USED 2014 EXPLORER SPORT THAT WAS BOUGHT IN OCTOBER OF 2014 WITH LESS THAN 8000 MILES KEEPS TELLING ME THE TRANSMISSION IS NOT IN PARK WHEN IT CLEARLY IS. THIS USE TO HAPPEN ON OCCASION BUT NOW IT IS CONSTANT. I HAVE ALSO HAD PROBLEMS WITH THE INSTRUMENT PANEL ON DASHBOARD JUST GOING BLACK WHEN DRIVING. IT REALLY DOESN'T HAVE TO BE ANY SPEED. THIS HAS HAPPENED SEVERAL TIMES AND IT CAN BE KIND OF SCARY ESPECIALLY WHEN DRIVING ON FREEWAY IN HEAVY TRAFFIC. MY WINDSHIELD WIPER BLADES (LESS THAN A YEAR OLD) ACT LIKE THE ARE GOING TO FLY OFF THE CAR WHEN TURNED ON. THE WIPERS JUST DON'T SEEM LIKE THEY ARE ATTACHED RIGHT. BUT THEY ARE AND I HAVE REPLACED THEM WITH FORD RECOMMENDED PARTS MORE THAN ONCE. THE MOST ANNOYING PROBLEM WITH THE CAR IS THE EXHAUST SMELL THAT IS ALWAYS THERE. I THOUGHT IS WAS JUST ME BEING OVERLY SENSITIVE TO ODORS. BUT I NOTICED OTHERS COMPLAINING OF THE ODOR AS WELL. THE ODOR COMES ALL THE TIME. THERE REALLY IS NOT DISTINCT RPM WHEN IT HAPPENS IT IS JUST ALWAYS THERE. I HAVE NOT TAKEN MY CAR IN FOR REPAIRS DUE TO A PREVIOUS BAD EXPERIENCE WITH A DIFFERENT VEHICLE. I CAN HANDLE ALL THE PROBLEMS WITH THE CAR BUT THE EXHAUST SMELL IS SO BAD AND GIVES ME A HEADACHE IF I'M IN THE CAR TO LONG.

03/28/2016
Components: STEERING
Incident Date: 03/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

STEERING FIRST BECAME INTERMITTENTLY SLUGGISH TURNING AT SLOW SPEED. EVENTUALLY, SCRAPING TYPE NOISE STARTED COMING FROM WHAT SEEMS LIKE INSIDE STEERING COLUMN WHEN STEERING. HAVE NOT GOTTEN ANY DASH LIGHTS. DEALERSHIP WANTS TO REPLACE ENTIRE RACK & PINION ASSEMBLY FOR OVER $1,400.00. IT SEEMS AS THOUGH IF SAME OR SIMILAR PROBLEM HAS CAUSED RECALL FOR EARLIER MODELS THIS COULD BE SAME ISSUE AND RECALL SHOULD BE EXPANDED.

03/28/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

AFTER STOPPING THE CAR AND PLACING THE SHIFTER IN PARK AND TURNING ENGINE OFF I AM GETTING AN AUDIBLE ALARM AND PANEL MESSAGE THAT VEHICLE IS NOT IN PARK. CAR IS VERIFIED TO BE IN PARK AS SHIFTER IS ALL THE WAY FORWARD AND HELD IN POSITION BY THE DETENT AS WELL AS THE P INDICTOR SHOWING ITS POSITION. DEALERSHIP WANTS TO REPLACE ENTIRE SHIFTER ASSEMBLY FOR $600.00+.

03/22/2016
Components: STRUCTURE
Incident Date: 03/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

PURCHASED A USED 14 EXPLORER AND TOOK A 300 MILE DRIVE ON REMOTE HIGHWAYS. WHEN I RETURNED I NOTICED ONE THE WINDSHIELD PANELS WAS COMPLETELY MISSING FROM THE VEHICLE AND THE OTHER ONE WAS ALSO RAISED AND APPEARED TO BE LOOSENING. I DID SOME RESEARCH ONLINE AND APPARENTLY THIS IS A PREVALENT ISSUE ACROSS 2013-14 EXPLORERS AND ONE WHICH FORD DOESN'T EVEN COVER UNDER ITS WARRANTY- NOT TO MENTION THE SAFETY HAZARD. I DIDN'T EVEN KNOW THIS PIECE WAS GONE UNTIL I GOT HOME. HAD THEIR BEEN A CAR BEHIND ME WHEN THIS FLEW OFF GOING 75 MPH, THIS COULD HAVE CAUSED SOME SERIOUS DAMAGE OR ACCIDENT. I FIND IT ABSURD THAT FORD HAS NOT ISSUED A SAFETY RECALL FOR THIS. NOT TO MENTION IT COSTS $650 TO REPLACE EVERY TIME BECAUSE YOU NEED TO PURCHASE AN ENTIRELY NEW WINDSHIELD. I HAVE NO IDEA HOW FORD CAN CONTINUE TO DENY THIS ISSUE CONSIDERING HOW MANY MESSAGE BOARDS AND POSTS I'VE SEEN REGARDING THIS EXACT ISSUE. CAN YOU PLEASE ASSIST WITH THIS AND RAISE IT AS A SIGNIFICANT SAFETY ISSUE?

03/01/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

GALVANIC CORROSION ON THE HOOD OF CAR WHICH FORD IS WELL AWARE IS HAPPENING . FORD ONLY WANTS TO SAND AND PAINT EVEN THOUGH IT IS UNDER WARRANTY. THIS WILL ONLY HAPPEN AGAIN IN TWO YEARS OR LESS , ONLY THEN IT WILL BE UP TO ME TO COVER THE COSTS.

02/17/2016
Components: STRUCTURE
Incident Date: 10/06/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

THEIR IS A TSB 14-0130 EXHAUST ODER IN VEHICLE THIS IS A SERIOUSE PROBLEM ESPECIALY CHILDREN ARE IN REAR OF VEHICLES MAKE CAUSE CO2 POISING, SOME ONE SHOULD NOT HAVE TO DIE TO MAKE THIS A RECALL REPAIR COSTS OVER $775 DOLLARS IF COMPLAIN, IF YOU ASK FOR IT AFTER WARRENTY BEEN COMPLAING ABOUT SMELL, NOW AFTER WARRENTY OVER, THEY FOUN TSB

02/16/2016
Components: STEERING
Incident Date: 02/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK/SEIZE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER, WHO HAD A CASE OPEN, AND STATED THAT THE WARRANTY WAS NO LONGER ACTIVE. THE CONTACT FOUND THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/06/16*LJ CONSUMER STATED STEERING WHEEL WAS LOCKING UP AND WAS REPAIRED AND REPLACED. UPDATED 05/29/18*JB

02/16/2016
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2016
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

WHILE DRIVING WITH THE AIR CONDITIONING OR HEAT ON THE VEHICLE HAS A STRONG ODOR OF BURNING PLASTIC OR SULFUR TYPE SMELL.

01/19/2016
Components: ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 07/09/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, AN EXHAUST ODOR EMITTED INTO THE VEHICLE THROUGH THE FRONT AND REAR AIR VENTS DURING ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MUFFLER WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHILE DRIVING 20 MPH. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE GEAR SHIFTER SEIZED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. ONCE THE CONTACT ARRIVED AT HOME, THE VEHICLE LOST POWER, THE ALARM AND HORN SOUNDED, AND THE TAILGATE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 24,191. UPDATED 05/03/16*LJ

01/13/2016
Components: STEERING
Incident Date: 06/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

MY POWER STEERING WENT OUT ON MY CAR LUCKILY WHILE I WAS PARKING AND NOT DRIVING. I BROUGHT MY CAR TO DEALERSHIP WHO STATED THEY FOUND THE FAULT ON THE COMPUTER BUT COULD NOT GET THE POWER STEERING TO GO OUT ON THEM SO IT IS A WAIT AND SEE. ALSO, MY NEIGHBOR HAS 2013 WITH 44,000K MILES AND IT JUST COST HER $1700 TO REPLACE POWER STEERING. SEEMS THIS IS STILL AN ISSUE WITH THIS MODEL.

01/07/2016
Components: TIRES
Incident Date: 01/03/2016
Crash: No
Fire: No
Summary

SIDEWALL OF TIRE BLEW OUT ON PASSENGER SIDE WHILE PULLING INTO A PARKING LOT AFTER MAKING A U TURN.

12/22/2015
Components: EXTERIOR LIGHTING
Incident Date: 12/22/2015
Crash: No
Fire: No
Summary

I AM NOT COMPLAINING ABOUT MY OWN VEHICLE BUT OTHERS. IN THE LAST YEAR, IT SEEMS THAT 99% OF CARS I SEE WITH NO HEADLIGHTS ON ARE NEWER MODEL FORDS, ALL PRODUCTS. IT USED TO BE SOMETHING SEEN ONCE A WEEK OR SO BUT NOW I SEE THIS SEVERAL TIMES A DAY. I AM FILING A COMPLAINT NOW BECAUSE I JUST SAW A 2014 FORD EXPLORER POLICE CAR WITH NO HEADLIGHTS ON. THIS IS AN ISSUE THAT IS SO PREVALENT THAT IT POINTS TO SOMETHING MORE SERIOUS AND CONSISTENT THAN DRIVER IGNORANCE AND MORE TO POOR DESIGN OF HEADLIGHT SWITCH OR HEADLIGHT PROGRAMMING ISSUES.

12/18/2015
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B89EG******
Summary

I HAVE HAD A PROBLEM SINCE I GOT MY LEASED 2014 EXPLORER, WHEN I HIT THE GAS HARD IT WOULD SMELL OF EXHAUST FUMES, AT FIRST I THOUGHT IT WAS BECAUSE IT WAS NEW AND WOULD GO AWAY SO I USED TO OPEN THE WINDOWS TO LET THE SMELL OUT BUT IT WAS QUITE BAD SO I HAD TO PULL AWAY MORE SLOWLY TO AVOID IT OR HAVE A BAD SMELL OF FUMES IN THE CAR, I WOULD OPEN THE WINDOWS BUT ITS SO HOT IN FLORIDA AND IT LETS ALL THE A/C OUT, MY GIRLFRIEND KEPT TELLING ME THERE IS SOMETHING WRONG BUT I KEPT SAYING IT WILL PROBABLY GO AWAY, I WORKED AT A FORD DEALERSHIP AND I ASKED THE SERVICE DEPARTMENT IF THEY HAVE HAD OTHER COMPLAINTS TOO THEY SAID THERE WAS NOTHING WRONG, HOWEVER SHE WAS RIGHT THERE IS A PROBLEM AND IT HAS NOT GONE AWAY I WILL TAKE IT IN ON MONDAY AGAIN AND HAVE THEM DRIVE IN THE CAR WITH ME TO SMELL THE FUMES TOO THEN THEY MAY BE ABLE TO FIX IT. FORD HAVE KNOW ABOUT THIS PROBLEM FOR QUITE SOME TIME AND THEY ACTED NEGLIGIBLE IN MY HONEST OPINION BECAUSE THEY HAVE KNOW ABOUT THIS COMPLAINT WHY WOULD THEY NOT INFORM CUSTOMERS WHO HAVE PURCHASED THESE VEHICLES TO GET THEM CHECKED OUT FOR THEIR SAFETY AND THE LONG TERM EFFECTS FROM CARBON MONOXIDE FUMES IT COULD LEAD TO CANCER OR RESPIRATORY ISSUES AND MUCH MORE, THERE SHOULD BE A RECALL FOR SAFETY SAKE.

12/18/2015
Components: SUSPENSION
Incident Date: 12/04/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE LOWER CONTROL ARM FRACTURED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

12/18/2015
Components: STEERING,SUSPENSION,AIR BAGS
Incident Date: 12/04/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

12/01/2015
Components: UNKNOWN OR OTHER
Incident Date: 10/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B85EG******
Summary

VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN AFTER ACCELERATION. CAUSING MY ASTHMA TO FLAIR. MY WIFE AND KIDS HAVE HEADACH WHEN IN CAR WITH ME. I BEEN HAVING BREATHING ISSUE SINCE I PURCHASED THE CAR.

11/15/2015
Components: UNKNOWN OR OTHER
Incident Date: 07/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

VEHICLE IS EMITTING CARBON MONOXIDE AND OTHER DANGEROUS FUMES INTO CABIN WHILE IN OPERATION

11/14/2015
Components: EXTERIOR LIGHTING
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B84EG******
Summary

THE HEADLIGHTS ON THE 2014 FORD EXPLORER DO NOT ILLUMINATE THE ROAD WHEN TURNING, ESP TO THE RIGHT. THE DRIVER TURNS INTO DARKNESS. THEREFORE IF YOU ARE TURNING RIGHT AT NIGHT, THE DRIVER CAN NOT DETERMINE IF A PEDESTRIAN IS IN A CROSSWALK OR IF THE LANE HE/SHE IS TURNING INTO IS OBSTRUCTED OR COMPROMISED IN ANY WAY. THIS HAS BEEN A PROBLEM WITH THIS VEHICLE SINCE I GOT IT BUT I WAS ABLE TO LIMIT MY NIGHT TIME DRIVING UNTIL RECENTLY. NOW I HAVE COME TO REALIZE HOW DANGEROUS THE INABILITY TO SEE INTO THE TURNS YOU ARE MAKING IS. IN OCTOBER 2015, I WAS TURNING RIGHT ON TO A BUSY STATE HIGHWAY AT NIGHT. BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD THROUGH THE TURN, I COULD NOT SEE WHERE MY LANE WAS, OVERESTIMATED THE DISTANCE AND THEN REALIZED AS I STRAIGHTENED THE VEHICLE THAT I WAS IN THE LANE OF ONCOMING TRAFFIC TRAVELING AT 60 MPH FROM A DISTANCE OF ABOUT 1/4 MILE! IF I HAD NOT QUICKLY MOVED INTO THE CORRECT LANE, MANY PEOPLE COULD HAVE BEEN INJURED OR KILLED. THIS INCIDENT PROMPTED ME TO REALIZE HOW DANGEROUS THESE HEADLIGHTS ARE AND TO FORMALLY REPORT THE PROBLEM HERE AND TO THE FORD CO. AFTER THIS INCIDENT,I TOOK MY EXPLORER TO MY FORD DEALER WHO CHECKED THE HEADLIGHTS AND TOLD ME THAT THERE WAS AN "ENGINEERING/DESIGN FLAW" THAT THE SERVICE DEPARTMENT COULD NOT FIX. I THEN FILED A SAFETY COMPLAINT WITH THE FORD CO. A REPRESENTATIVE CALLED ME WITHIN 48 HRS. SHE EXPLAINED THAT SHE HAD TALKED TO MY FORD SERVICE DEPARTMENT WHO TOLD HER THAT THERE WAS A HEADLIGHT ILLUMINATION PROBLEM. SHE ALSO STATED THAT AS OF THIS TIME, FORD CONSIDERS THE HEADLIGHTS TO BE WORKING WITHIN ACCEPTABLE LEVEL. SHE STATED THAT I NEEDED TO FILE A COMPLAINT HERE AND THAT FORD WOULD NOT CONSIDER THIS A PROBLEM UNTIL ENOUGH PEOPLE FILE COMPLAINTS THROUGH YOUR AGENCY AND THE FORD CO.. I AM FEARFUL THAT I WILL INJURE OR KILL SOMEONE BEFORE THIS IS REMEDIED.

11/09/2015
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 09/11/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8D85EG******
Summary

TL* THE CONTACT OWNED A 2014 FORD EXPLORER. WHILE REVERSING AT APPROXIMATELY 10 MPH ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED BACK AND HAND INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,185. *TR

10/29/2015
Components: ENGINE
Incident Date: 10/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8085EG******
Summary

EXPERIENCING VERY STRONG EXHAUST / SULFUR SMELL IN CABIN AREA UPON MEDIUM TO HARD ACCELERATION. BOUGHT CAR IN SPRING OF 2014 AND NOTICED IT WITHIN THE FIRST MONTH OR TWO. AT FIRST I THOUGHT IT MIGHT HAVE BEEN A CAR IN FRONT OF ME, BUT THAT IS NOT THE CASE AS I HAVE EXPERIENCED THIS NUMEROUS TIMES THIS WITH NO ONE ELSE ON THE ROAD. IT OCCURS WHEN YOU PASS SOMEONE OR GO UP A STEEP INCLINE. WHEN TOWING MY BOAT THE SMELL IS UNBEARABLE AND YOU HAVE TO HAVE THE WINDOWS ROLLED DOWN, BUT EVEN WITH THAT IT TAKES A LONG TIME TO GET THE SMELL OUT OF THE CABIN. SITUATION OCCURS WITH THE FRESH AIR VENTS ON AND/OR THE RECIRC AIR ON ' VENT SETTING DOESN'T MATTER. I'VE BEEN PUTTING OFF GETTING THIS LOOKED AT SINCE IT SOUNDS LIKE THERE IS NO DEFINITIVE FIX, BUT SINCE THE CAR NOW HAS 29,000 MILES ON IT, I WANT IT TO GET CHECKED OUT BEFORE WARRANTY IS UP. IT IS ALARMING THAT WITH ALL THE COMPLAINTS FOR THIS HAZARDOUS/DEADLY SITUATION THAT THERE HAS NOT BEEN A RECALL FOR A BETTER FIX THAN THE TSB.

10/15/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

NASTY EXHAUST SMELL ENTERING THE CABIN WHEN MERGING ON THE INTERSTATE, DRIVING UP A LONG HILL, OR PASSING VEHICLES. THIS OCCURS WHEN HAVING TO ACCELERATE QUICKLY -- HIGH RPMS FOR EXTENDED PERIODS. SMELL APPEARS TO COME FROM BACK TO FRONT AND IS DIFFICULT TO GET RID OF. AT FIRST I THOUGHT IT MAY BE OTHER VEHICLE'S EXHAUST ENTERING THE CABIN, HOWEVER, AFTER DRIVING LONG PERIODS IN AREAS WITH NO OTHER VEHICLES AROUND THE EXHAUST STENCH CONTINUES. NOTED METALLIC TASTE IN MOUTH AFTER SMELLING ODOR VEHICLE.

10/13/2015
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 10/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

THE WRENCH LIGHT SHOWED ON THE DASHBOARD AND LOSS OF POWER.

09/29/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

WHEN HARD ACCELERATION OCCURS, SUCH AS ENTERING A FREEWAY OR GOING INTO PASSING GEAR TO PASS ANOTHER VEHICLE, THERE IS AN EXTREME ODOR - VERY SIMILAR TO ROTTEN EGG SMELL. THIS HAS OCCURRED SINCE THE VEHICLE WAS ORDERED AND PURCHASED NEW. THE VEHICLE WAS RETURNED TO THE DEALERSHIP FOR THIS PROBLEM, BUT AFTER BEING ON A WAITING LIST FOR OVER 4 MONTHS, WE WERE ADVISED THAT THERE WERE NO PROBLEMS FOUND. THIS VEHICLE WAS PREVIOUSLY DRIVEN ON A DAILY BASIS, TO AND FROM WORK 37 MILES EACH WAY - IN TRAFFIC. I HAD CONTINUAL PROBLEMS WITH SMELL AND TASTE (EXACTLY THAT OF THE FUMES IN THE CABIN) UNTIL SUCH TIME THAT I BEGAN WORKING FROM HOME AND NO LONGER FORCED TO DRIVE THIS VEHICLE ON A DAILY BASIS. THIS PROMPTED MY RESEARCH AND THIS COMPLAINT OF THE KNOWN ISSUE. I FIRST REPORTED THIS SHORTLY AFTER PURCHASE AROUND JULY OF 2014. I DID ALSO SEND A COMPLAINT LETTER TO FORD - MORE TO THE SERVICE OF THE DEALERSHIP - HOWEVER I BELIEVE THIS ISSUE WAS IN THAT LETTER.

09/24/2015
Components: SUSPENSION
Incident Date: 09/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

ON SEPTEMBER 17, 2015 PICKED MY DAUGHTER UP FROM SWIM PRACTICE AT 5:50 PM THEN WE WENT TO PICK HER FRIEND UP AND WENT ON 220 TOWARDS MILL HALL TO DROP THEM OFF AT A FOOTBALL GAME, WHILE ON HIGH WAY SMELLED AN AWFUL SMELL, THOUGHT IT WAS CAR IN FRONT OF ME, WE PROCEEDED TO MILL HALL EXIT WHERE WE GOT OFF AND TOOK THEM TO CENTRAL MOUNTAIN MIDDLE SCHOOL DROPPED THEM OFF TO A FOOTBALL GAME AND PROCEEDED THROUGH PARKING LOT WHICH IS 5 MPH OR LESS AND AT APPROXIMATELY 6:16 PM MY CAR LOCKED UP SKIDDED OVER TO CURB AND HIT THAT A COUPLE TIMES AND THEN ACROSS THE PARKING LOT WHERE IT STOPPED HALF IN MIDDLE OF ROAD. I WAITED 4 HOURS FOR A TOW TRUCK WHICH AS TOWED TO FORD GARAGE, NEXT DAY STATE POLICE LOOKED AT MY CAR BEFORE ANYONE ELSE AND DEFINITELY A FAULTY LOWER CONTROL ARM WHICH SNAPPED OFF.. ON SEPTEMBER 23, 2015 FORD GARAGE CALLED SAID FORD IS NOT GOING TO PAY FOR MY CAR OR LOOK AT IT AND I NEED TO CALL INTO MY INSURANCE COMPANY. ...UPDATED 12/29/15 *BF AFTER INSPECTING THE LOWER CONTROL ARM, IT APPEARED TO BE WEAK IN THE AREA OF THE BREAK. THERE WAS DAMAGE TO THE VEHICLE AS A RESULT OF THE BREAK, BUT NO EVIDENCE TO INDICATE ANY DAMAGE PRIOR TO THE BREAK.

09/11/2015
Components: STEERING
Incident Date: 07/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

WE WERE DRIVING TO OUR NEW HOME FROM VISITING FAMILY AND PICKING UP THE VEHICLE. DRIVING DOWN THE INTERSTATE AT 70+ MILES AN HOUR I NOTICED THE STEERING WAS TIGHTENING UP AND SEEMED TO BE OVERCORRECTING WHEN I TRIED TO STAY IN THE LANE. FINALLY THE ADVANCE TRAC LIGHT CAME ON AND STATED THERE WAS A STEERING FAILURE. I PULLED OVER TO A REST STOP IMMEDIATELY AND TURNED OFF THE VEHICLE. WHEN I RESTARTED THE VEHICLE POWER STEERING WAS COMPLETELY GONE. CAR HAD TO BE TOWED TO NEAREST TOWN WHERE WE WERE STUCK FOR 4 DAYS. DEALERSHIP ENDED UP REPLACING THE POWER STEERING GEAR.

09/08/2015
Components: STEERING
Incident Date: 07/10/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D86EG******
Summary

STEERING IS INOPERABLE. NO POWER STEERING AT ALL WHILE DRIVING. CAN NOT TURN LEFT OR RIGHT, HAVE TO PULL OVER TO BE SAFE. ERROR MESSAGE SAYS TERRAIN MANAGEMENT FAILURE AND ADVANCED TRAC SYSTEM FAILURE. DEALER REPLACED THE WHOLE POWER STEERING RACK AND RETURN MY CAR TO ME. AFTER 1 MONTH AND A HALF, LOST STEERING AGAIN ON THE ROAD. VERY DANGEROUS WHEN YOU CAN NOT TURN ON THE HIGHWAY. SAME ERROR MESSAGES, SAME PROBLEMS FOR THE SECOND TIME. MY CAR IS 2014 WITH ONLY 12000 MILES RIGHT NOW. UNBELIEVABLE!

09/03/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED SEVERAL TIMES AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR FLOW SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. MA 10/6 UPDATED 12/21/15. *JB

09/01/2015
Components: STEERING
Incident Date: 08/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT LATER EXPERIENCED DIFFICULTIES IN MANEUVERING THE STEERING WHEEL AFTER THE VEHICLE WAS PARKED AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A CERTAIN MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,625.

08/31/2015
Components: SUSPENSION,STRUCTURE,FUEL/PROPULSION SYSTEM
Incident Date: 08/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

MY GRANDSON WENT OFF THE ROAD AT 70MPH INTO SOME PINE TREES AND COMPLETLE SEVERED THE PASSAGENS WHEEL OFF AND WINDSHIELD COMPLETLE DESTROYES ROOF DAMAGE AND BODY DAMAGE AND NO AIR BAGS DEPLOYED. I TALKE TO A CUSTOMER WHO ALSO HAD A 2014 EXPLORER THAT WAS INVOLVED IN A COLLISION AND THEIR AIR BAGS DIDN'T DEPLOY EITHER .THE DAMAGE TO MY VEHICLE WAS ON THE FRONT AND THE SIDE YET NO AIRBAGE DEPLOYED. SOMETHING IS WRONG !!! ITS A MIRACLE MY GRANDSON IS ALIVE I HAVE PICTURES.

08/23/2015
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 10/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

A FEW MONTHS AFTER PURCHASING OUR 2014 EXPLORER, WE NOTICED AN EXHAUST/SULFUR ORDER IN THE PASSENGER COMPARTMENT FOLLOWING A MEDIUM ACCELERATION ENTERING AN INTERSTATE HIGHWAY. WE REPORTED THE ODOR TO THE DEALERSHIP AND TURNED THE VEHICLE IN FOR REPAIR. DEALERSHIP WAS UNABLE TO RECREATE THE ORDER SO NOTHING WAS DONE. A FEW MONTHS LATER, UNDER SIMILAR CIRCUMSTANCES, THE ODOR RETURNED. ONCE AGAIN, WE TURNED THE VEHICLE IN FOR REPAIR. THE DEALER PERFORMED A REPAIR BASED ON A TSB. A FEW MONTHS LATER, THE ODOR RETURNED AND ONCE AGAIN TURNED THE VEHICLE IN FOR REPAIR. THE DEALER PERFORMED A CONTINUATION OF THE SAME TSB. A FEW MONTHS LATER, WHILE PULLING A BOAT, THE ODOR RETURNED. ONCE AGAIN, WE TURNED THE VEHICLE IN FOR REPAIR. THE DEALER OWNER AND THE SERVICE TECH DROVE THE VEHICLE FOR SEVERAL DAYS AND WERE UNABLE TO DETECT THE SMELL. THE VERY NEXT DAY WHILE PULLING THE BOAT, THE ODOR RETURNED. THE DEALER NOW SAYS THEY DON'T WANT TO PERFORM THE LAST PART OF THE TSB BECAUSE IF THEY SEND FORD A PART THAT'S NOT DEFECTIVE, FORD WILL CHARGE THEM BACK FOR THE PART....MEANWHILE I'M STUCK DRIVING A VEHICLE THAT MAY BE PUTTING SULFUR AND/OR CARBON MONOXIDE INTO THE PASSENGER COMPARTMENT. THE DEALER WANTS ME TO BRING MY BOAT AND VEHICLE IN SO THEY CAN TEST IT WHICH ISN'T GOING TO HAPPEN BECAUSE IF THEY WRECK THE VEHICLE WITH THE BOAT, MY INSURANCE HAS TO COVER IT THROUGH THE PERMISSIVE USE CLAUSE AND MY RATES WILL GO UP.

08/21/2015
Components: UNKNOWN OR OTHER
Incident Date: 06/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

EXHAUST FUMES ENTERING CABIN UPON ACCELERATION, SUCH AS ENTERING INTERSTATE OR PASSING ANOTHER VEHICLE.

08/17/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

WHEN ACCELERATING ONTO HIGHWAY, THERE IS A STRONG EXHAUST-LIKE ODOR COMING FROM THE VENTS. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP AND THEY CANNOT FIND ANY REASON WHY THE ODOR WOULD BE COMING INSIDE THE VEHICLE. THIS IS EXTREMELY DISTURBING AS I ALSO HAVE MY 4 YEAR OLD INHALING THESE FUMES WHICH I BELIEVE IS CARBON MONOXIDE. THIS NEEDS TO BE CHECKED INTO BY FMC.

08/10/2015
Components: UNKNOWN OR OTHER
Incident Date: 09/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

I AM NOTICING A SMELL COMING OUT OF AIR VENTS. OCCURRING SINCE AS FAR BACK AS I REMEMBER BUT DON'T RECALL EXACT DATE WHEN I STARTED QUESTIONING THE SMELL.. THE SMELL IS A BURNING SMELL - NOT ELECTRICAL BUT ALMOST LIKE HAIR/HAIR DRYER WHEN IT GETS HOT. I NOTICE WHEN I ACCELERATE TO GET ON EXPRESSWAYS AND/OR IF I'M GOING UP A HILL (BASICALLY WHEN I GO INTO HIGH GEAR). MY HUSBAND WAS IN THE CAR AT A TIME RECENTLY AND SO I ASKED HIM IF HE COULD SMELL IT AND HE IMMEDIATELY SAID IT WAS EXHAUST COMING IN THROUGH THE AIR VENTS. I'M NOT SURE IF I CAN SMELL IT MORE WHEN THE AIR IS ON AND THE WINDOWS CLOSED BUT DUE TO ALLERGIES AND RESPIRATORY ISSUES I MORE TIMES THAN NOT DRIVE WITH WINDOWS CLOSED AND THEREFORE SMELL IT QUITE OFTEN THROUGHOUT THE YEAR. I AM NOT SURE IF DIRECTLY RELATED OR NOT BUT LAST TWO YEARS I DROVE 12 HOURS TO FLORIDA AND BY THE TIME I GO THERE I HAD HEADACHE AND BREATHING PROBLEMS AND CONTINUE TO STRUGGLE WITH THAT MORE OFTEN THAN I EVER HAVE BEFORE. I'M WORRIED THAT THIS EXHAUST INTO MY CAR IS MAGNIFYING MY HEALTH ISSUES. REGARDLESS, IT IS A DANGER TO HAVE THIS EXHAUST COMING IN THROUGH THE CAR. I AM TAKING TO FORD THIS COMING FRIDAY. I STOPPED IN TO TALK TO THEM AND THEY SAID THEY WERE NOT AWARE OF ISSUES LIKE THIS. I GOOGLED THE ISSUE MERELY AS "FORD EXPLORE EXHAUST ISSUES" AND WAS SHOCKED AND HORRIFIED BY THE FACT THAT IT APPEARS VERY COMMON AND THAT A CIVIL SUIT WAS FILED IN FLORIDA. RIGHT NOW THEY ARE SAYING WARRANTIES SHOULD COVER THE FIX BUT I'VE READ WHERE THE FIX ISN'T WORKING EITHER. I WILL SEE WHAT THEY SAY ONCE THEY HAVE MY CAR BUT ANYONE HAVING THIS PROBLEM NEEDS TO REPORT IT SO THAT IT CAN BE RECTIFIED BY EVERYONE HAVING THIS VEHICLE DURING THE YEARS NOTED IN THE CLAIMS! IN JUST COMING TO THIS SITE ALONE I SEE THAT SEVERAL OTHERS ARE HAVING SAME ISSUES. I DON'T PAY THIS MUCH FOR A VEHICLE FOR IT TO MAKE ME SICK!

08/10/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/28/2013
Crash: No
Fire: Yes
Vehicle Identification Number: 1FM5K8D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 60 MPH WHENATTEMPTING TO ACCELERATE OR GOING UP AN INCLINE, THE VEHICLE EMITTED A BURNING ODOR. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THAT THE FUMES LEAKING INTO THE VEHICLE MIGHT BE CAUSED BY CRACKS IN THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150.

08/06/2015
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 06/17/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B86EG******
Summary

WHEN APPLYING FULL BRAKING AT A STOP SIGN OR RED LIGHT THE VEHICLE STOPS BUT THE ENGINE AND TRANSMISSION CONTINUE TO RACE AT FULL SPEED. THE BRAKE PULSATES LIKE THE ANTI LOCK BRAKING SYSTEM IS ENGAGED. IN ORDER TO GET THE VEHICLE BACK TO NORMAL THE ENGINE MUST BE SHUT OFF OR THE TRANSMISSION DISENGAGED. IT WILL THEN START UP NORMALLY. WE HAVE HAD 11 OCCASIONS WITHIN THE PAST 2 MONTHS WHERE THIS HAS OCCURRED, THIS HAS OCCURRED WHEN COMING DOWN FROM HIGHWAY LONG DISTANCE DRIVING AND IT HAS ALSO HAPPENED ON A PARKING LOT VERY LOW SPEED. IT IS ALL I COULD DO TO PRESS HARD ENOUGH ON THE BRAKES TO STOP. THE VEHICLE HAS BEEN RETURNED TO THE DEALERSHIP, THEIR DIAGNOSTICS SHOW NOTHING AND THE DEALERSHIP STATES THEY MUST BE ABLE TO EXPERIENCE THE PROBLEM FIRST (DUPLICATE IT). FORD MOTOR COMPANY HAS BEEN CALLED THE REGIONAL SALES MANAGER TOLD ME TO TAKE THE VEHICLE TO ANOTHER FORD DEALERSHIP TO HAVE THEM LOOK AT IT. MR. MCHALE THE MANAGER AT FMC (866-631-3788 EXT. 77713) ASSIGNED A CASE NUMBER 7644437 TO THE PROBLEM BUT HE ALSO STATED THAT THEY WOULD HAVE TO DUPLICATE THE PROBLEM BEFORE IT COULD BE RESOLVED. I TOLD HIM IF I MISJUDGE OR AM UNABLE TO BRING THE VEHICLE TO A STOP THAT I MAY BE PUSHING UP DAISIES. THEY DO NOT SEEM TO UNDERSTAND THE SEVERITY OF THE PROBLEM. IT WOULD SEEM TO ME THAT A MECHANIC WOULD LOOK FOR A SENSOR OR SWITCH THAT WOULD DISENGAGE THE TRANS MISSION WHEN THE BRAKE WAS APPLIED OR A SENSOR OR CONTROL THAT SLOWS THE ENGINE. I AM GETTING TO THE POINT I FEAR FOR MY LIFE DRIVING THIS VEHICLE UNTIL IT IS REPAIRED. I ALSO MENTIONED THAT WHEN I TURN THE VEHICLE OFF DURING THE INCIDENT THERE IS A LOT OF CLUNKING FROM THE ENGINE AND TRANSMISSION, I AM SURE DAMAGE HAS BEEN DONE TO THEM. *CN

08/03/2015
Components: UNKNOWN OR OTHER
Incident Date: 09/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

WHEN ACCELERATING HARD, EXHAUST FUMES BLOW INTO THE CABIN FROM THE AC. CALLED THE DEALERSHIP WITHIN A MONTH AFTER BUYING THE VEHICLE AND WAS TOLD THAT IT WAS BECAUSE THE CAR/ENGINE WAS NEW. I'D NEVER OWNED A NEW CAR BEFORE SO I TOOK THEIR WORD FOR IT. HOWEVER, AFTER THE ISSUE KEPT REOCCURING FOR 8+ MONTHS, I BROUGHT THE EXPLORER TO THE DEALERSHIP AND TOLD THEM I WANTED IT CHECKED OUT. I WAS INFORMED THAT NOTHING WAS WRONG AND I COULD TRY USING A FUEL ADDITIVE TO HELP CLEAN THE ENGINE. ANY TIME I ACCELERATE HARD, I PRETTY MUCH JUST HAVE TO ROLL DOWN THE WINDOW OR I'LL START GETTING LIGHT HEADED. IT HAS REACHED THE POINT THAT I'M NOW LOOKING TO GET A NEW VEHICLE. I'M AMAZED THAT DESPITE MULTIPLE LAWSUITS AGAINST FORD, THESE EXPLORERS HAVE YET TO BE RECALLED.

07/29/2015
Components: EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 06/11/2015
Crash: No
Fire: No
Summary

THE FIRST TIME I TOOK MY NEW VEHICLE OUT AT NIGHT I STRUGGLED SEEING THE ROAD EVEN WITH THE FOG LIGHTS ON. WHEN YOU LOOK OUT OVER THE HOOD THERE IS A BLACK LINE AT HOOD HEIGHT AND THE LIGHT APPEARS ABOVE THE BLACK LINE. SO THERE IS NOT MUCH LIGHT HITTING THE ROAD. WHEN MAKING A TURN THE HEADLIGHTS DO NOT FOLLOW THE ROAD ON THE TURN AS THEY APPEAR OFF IN THE DISTANCE AND NOT DOWN ON THE ROAD. YOU VIRTUALLY CANNOT SEE IN RURAL AREAS WHEN MAKING A TURN. EVEN HIGH BEAMS DO NOT ILLUMINATE THE ROAD VERY WELL. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE HAS AN ACCIDENT AND KILLS THEMSELVES.

07/27/2015
Components: UNKNOWN OR OTHER
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

BOUGHT THIS 2014 FORD EXPLORER NEW THE LAST OF MAY, 2014. IMMEDIATELY UPON ACCELERATION SMELLED EXHAUST. THOUGHT IT WAS COMING FROM OUTSIDE AIR. THE SMELL STOPPED WHEN WE QUIT USING THE AIR CONDITIONER. THE SMELL STARTED AGAIN THIS SUMMER WHEN WE STARTED USING THE AIR CONDITIONER.. WE FINALLY REALIZED THAT IT WAS OUR VEHICLE AND NOT OUTSIDE AIR. TOOK CAR ON VACATION AND IT WAS SO BAD IT MADE US ALL SICK. HAVE HAD IT TO THE DEALER TWO TIMES. THE FIRST TIME THEY SAID THEY COULD NOT FIND ANYTHING WRONG. TODAY, WE TOOK IT BACK AS IT IS SO BAD I AM SICK. THEY ADMITTED THERE WAS A KNOWN PROBLEM BUT NO FIX. SAID THERE WILL BE A FIX IN THE NEAR FUTURE. THE CARBON MONOXIDE IS SO STRONG AT RANDOM TIMES THAT WE ARE GETTING AFRAID TO DRIVE IT. IT SEEMS TO BE THE WORSE ON SUDDEN ACCELERATION, SUCH AS PULLING OUT INTO TRAFFIC. SOMETHING NEEDS TO BE DONE AS THIS IS VERY DANGEROUS. WE WERE SICK DURING VACATION AS WELL AS THE LADY WHO WAS WITH US....UPDATED 11/04/15 *BF

07/13/2015
Components: STEERING,SUSPENSION,STRUCTURE
Incident Date: 06/22/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AREA OF THE VEHICLE NEAR THE BUMPER. THE NOISE WAS PRESENT WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT. THE DEALER COULD NOT DUPLICATE THE FAILURE INITIALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER A SECOND TIME AND THEY REPLACED THE HALF SHAFT THRUST WASHER. ON A THIRD VISIT TO THE DEALER, THEY PROVIDED A TEST DRIVE, REPLACED THE PASSENGER SIDE STRUTS, AND INSPECTED THE NUTS AND BOLTS; HOWEVER, THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER'S BODY SHOP. THE TECHNICIAN MOVED THE FRONT BUMPER AND REPLACED THE FRONT PASSENGER SIDE BODY APRON PANEL ALONG WITH NEW BOLTS, BUT THE NOISE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

07/09/2015
Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 06/23/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F81EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED AND ATTEMPTING TO OPEN THE FRONT PASSENGER AND DRIVER SIDE WINDOWS, BOTH WINDOWS BEGAN TO VIBRATE CAUSING THE VEHICLE TO SHAKE WITHOUT WARNING. THE FAILURE RECURRED EACH TIME THE WINDOWS WERE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

05/29/2015
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 10/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

I HAVE A 2014 FORD EXPLORER SPORT AND WHENEVER THE VEHICLE ACCELERATES IT SEVERELY PULLS TO THE LEFT. THE VEHICLE WITH TRACK STRAIGHT UNTIL YOU STEP ON THE GAS AND IT PULLS SEVERELY TO THE LEFT REQUIRING ME TO COMPENSATE BY WHILE DRIVING. I ADVISED THE DEALERSHIP ON 10-8-14, 10-18-14, 12-4-14, ON A MARCH OIL CHANGE WITH FORD, 1-7-15 AND 5-18-15.THE DEALERSHIPS INITIALLY DENIED THE CAR HAD ANY ISSUES THAT WERE ABNORMAL BUT EVENTUALLY THEY ADMITTED IT DOES PULL TO THE LEFT BUT IT WAS NORMAL ACCORDING TO THE FORD ENGINEERS AND NOTHING COULD BE DONE TO CORRECT IT SINCE IT WAS A NATURAL CHARACTERISTIC OF THE VEHICLE. I DID NOT AGREE SINCE I HAVE DRIVEN OTHER VEHICLES OF THE SAME MAKE AND MODEL THAT DID NOT PERFORM THE SAME AS MY VEHICLE DOES. I ALSO SPOKE TO VARIOUS FORD SERVICE TECHNICIANS THAT INDICATED THEY HAD NEVER ENCOUNTERED THIS ISSUE AND THEY ASSUMED THAT IT COULDN'T BE TORQUE STEER SINCE THE INTELLIGENT 4 WHEEL DRIVE SHOULD CORRECT ANY WHEELS THAT WERE NOT SPINNING AT THE SAME SPEED AS THE OTHERS CAUSING THE VEHICLE TO PULL IN ONE DIRECTION OR THE OTHER. HOWEVER, THE DEALERSHIP INDICATED THEY COULD ONLY GO BY WHAT THE CORPORATE ENGINEERS ADVISED THEM AND THAT WAS THAT THE ISSUE WAS NORMAL DESPITE THE VEHICLE BEING RATED FOR A MAXIMUM TOWING CAPACITY OF 5,000 POUNDS. I ALSO HAVEN'T BEEN GIVEN AN EXPLANATION ON WHY THE LEFT TIRES ON MY VEHICLE ARE WORN OUT ONLY ON THE OUTSIDE OF THE TIRE EXACTLY IN THE DIRECTION THE CAR IS PULLING TO. THE SEVER PULLING TO THE LEFT IS NOT A MINOR THINK AND THE CAR WILL MOVE BY THE FEET TO THE LEFT VEERING OUT OF THE LANE UNLESS I COMPENSATE WHILE STEERING, YET IT DRIVES ABSOLUTELY STRAIGHT IF I LET OFF THE GAS AND I CAN'T IMAGINE TOWING ANYTHING BEHIND THIS VEHICLE WITH THESE ABNORMAL DRIVING CONDITIONS.

05/21/2015
Components: UNKNOWN OR OTHER
Incident Date: 03/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F86EG******
Summary

RECENTLY, MY WIFE AND I NOTICED AN EXHAUST SMELL IN THE CABIN OF OUR 2014 FORD EXPLORER (8K MILES) WHEN WE ACCELERATED ONTO HIGHWAYS. WE BROUGHT THE VEHICLE TO FORD AND THEY TOLD US THERE WAS A BULLETIN OUT ON THE EXHAUST ISSUE. THE EXPLORER LOANER THEY GAVE US HAD THE PROBLEM WORSE THAN OURS SO I ASKED FOR SOMETHING DIFFERENT TO DRIVE. WHEN WE GOT THE EXPLORER BACK, I STILL NOTICED THE PROBLEM AND BROUGHT IT BACK TO FORD. THEY INSISTED THAT THERE WAS NO PROBLEM SO I WENT TO MY LOCAL FIRE DEPARTMENT AND BORROWED A CARBON MONOXIDE METER AND DROVE THE CAR ON THE HIGHWAY FOR ONE MILE AFTER TESTING VARIOUS LOCATIONS INSIDE THE CABIN (FOR ABOUT 10 MINUTES WHILE IDLING). OVER ONE MILE THE CARBON MONOXIDE LEVEL IN THE CABIN INCREASED FROM 0 TO 6 PARTS PER MILLION (PPM). AFTER DISCOVERING THE DANGEROUS SITUATION I BROUGHT THE VEHICLE BACK TO FORD WHO HAS NOW HAD THE VEHICLE FOR RIGHT AT 3 WEEKS AND WILL NOT RETURN MY PHONE CALLS OR UPDATE ME ON THE ISSUE. I AM POSTING THIS SO THAT ANYONE WHO READS THIS CAN INVESTIGATE THIS POSSIBLE SERIOUS HEALTH ISSUE FOR THEMSELVES. IF YOU ACCELERATE THE VEHICLE AND SMELL EXHAUST, TAKE THE VEHICLE INTO THE DEALERSHIP TO HAVE THE PROBLEM FIXED. IF YOU SMELL EXHAUST IT IS STILL GETTING INTO THE CABIN AND IS VERY DANGEROUS TO YOUR HEALTH. I AM VERY CONCERNED FORD HAS NOT RECALLED ANY VEHICLES (2011-2014) TO MAKE SURE PEOPLE ARE NOT DRIVING AROUND WITH DANGEROUS EXHAUST FUMES IN THE VEHICLE. I HAVE TALKED TO OTHER EXPLORER OWNERS AROUND TOWN AND AT GAS STATIONS AND THEY HAVE NOTICED THIS AS WELL. I USED A CALIBRATED CO METER AND HAVE PICTURES OF THE READINGS.

05/17/2015
Components: SUSPENSION,STRUCTURE
Incident Date: 04/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

VEHICLE WAS TRAVELING APPROXIMATELY 30-35 MPH DOWN A ROAD WITH NO POT HOLES WHEN THE FRONT RIGHT LOWER CONTROL ARM BROKE IN HALF. VEHICLE LOST CONTROL AND PULLED TO THE RIGHT BRINGING THE VEHICLE INTO THE STREET CURB. DAMAGE TO THE FENDER, TIRE, WHEEL, CV JOINT, AND OTHER ASSOCIATED PARTS REPORTED. FORD DENIES WARRANTY CLAIM....05-27-15 *BF UPDATED 10/17/2017*CN

05/01/2015
Components: EXTERIOR LIGHTING
Incident Date: 04/23/2015
Crash: No
Fire: No
Summary

CPSC:I1540378A. 2014 FORD EXPLORER. CONSUMER STATED THE HEAD LIGHTS ON THE VEHICLE ARE UNSAFE TO OPERATE AT NIGHT. *LN

04/26/2015
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D83EG******
Summary

THE EXHAUST SEEMS TO BE ENTERING THE CABIN THROUGH THE AC VENTS. WE TOOK THIS BACK TO FORD AS WE BOUGHT IT NEW AND THEY STATED AT FIRST IT WAS JUST STICKERS BURNING OFF. THEN I TOOK IT BACK AGAIN AND MADE A MANAGER TO RIDE WITH ME. HE STATED IT WAS NOT NORMAL AND WE LEFT IT THERE. THEY STATED THEY REPLACED SOME PARTS A REROUTED SOMETHING. SEEMED TO BE VERY CONFUSED ON WHAT THEY DID. THE SMELL NEVER REALLY WENT AWAY AND NOT THAT IT HAS 20,000 MILES SEEMS TO BE GETTING WORST. MY WIFE IS PREGNANT NOW AND ITS HER DAILY DRIVER. I WOULD JUST TAKE IT BACK AND TRADE IT IN BUT I WILL LOSE SO MUCH IN TRADE!! I JUST THINK THIS IS VERY DANGEROUS AND I AM WORRIED FOR MY WIFE AND FUTURE BABY. *TR

04/20/2015
Components: EXTERIOR LIGHTING
Incident Date: 05/14/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B83EG******
Summary

THIS VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. WITH LOW BEAMS ON THE DISTANCE THE ROAD IS ILLUMINATED VARIES DRASTICALLY, AT TIMES THE ILLUMINATION IS ONLY A FEW FEET WITH NOT SIDE ILLUMINATION AT ALL. EVEN IN THE BEST OF CONDITIONS THE ILLUMINATION IS INSUFFICIENT TO MAKE DRIVING AT NIGHT SAFE. ALSO THERE IS A DISTRACTING DARK CURTAIN MOVING UP AND DOWN THE WINDSHIELD AS YOU GO UP AND DOWN HILLS. TRAVELING HILLY ROADS IS WHERE THE CONDITION IS AT ITS WORST. THIS PHENOMENA HAS BEEN VERIFIED BY THE FORD DEALERSHIP I PURCHASED THE VEHICLE FROM, BUT THERE SEEMS TO BE NO SOLUTION THE THE ISSUE. THIS VEHICLE NEEDS TO BE RECALLED, I DO NOT DRIVE THE VEHICLE AT NIGHT, TOO DANGEROUS. *TR

03/04/2015
Components: STRUCTURE
Incident Date: 03/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F80EG******
Summary

WHEN MY HUSBAND CLOSED THE HOOD IT DENTED. ONE SHOULD HAVE A REASONABLE EXPECTATION THAT WHEN YOU CLOSE THE HOOD THAT THE METAL WILL NOT BEND. I BELIEVE THAT THE ALUMINUM THAT THEY ARE USING IS OF TOO THIN/ INFERIOR GRADE. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF THERE WAS AN ACCIDENT IF THE HOOD COULD BEND SO EASILY FROM JUST CLOSING THE HOOD. *TR

02/01/2015
Components: ENGINE
Incident Date: 01/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D82EG******
Summary

A SULFUR SMELLING STENCH COMING THROUGH THE VENTILATION SYSTEM WHEN DRIVING OVER A HIGH RPM RATE. THE SMELL ENTERS THE CABIN EVEN WITH THE AC TURNED ON AND ALSO WHEN RECIRCULATION IS TURNED ON. I HAVE REPORTED TO THE DEALER AND THEY FOUND NOTHING WRONG. *TR

01/21/2015
Components: EXTERIOR LIGHTING,VISIBILITY/WIPER
Incident Date: 09/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B87EG******
Summary

THE HEADLIGHTS ON THIS EXPLORER WERE DESIGNED SO THAT IF YOU ARE ON A DARK ROAD YOU CAN'T SEE MORE THAN 3 FEET IN FRONT OF YOU AND NOTHING ON THE SIDES. IT'S LIKE DRIVING IN THE DARK. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A DESIGN FLAW. I THINK THIS IS VERY DANGEROUS, AND SCARY, ESPECIALLY SINCE I LIVE IN COLORADO. I LEFT WITH THEM NOT BEING ABLE TO DO ANYTHING ABOUT IT. I WENT ON LINE AND IT LOOKS LIKE THIS IS A COMMON COMPLAINT. *TR

01/21/2015
Components: EXTERIOR LIGHTING
Incident Date: 04/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7085EG******
Summary

HEADLIGHTS DON'T ILLUMINATE FAR ENOUGH IN FRONT OF VEHICLE AND AIM DOWN INTO THE ROAD. WHEN MAKING A TURN THE HEADLIGHTS DO NOT REFLECT TO THE EDGES OF THE ROAD LIMITING YOUR VISION. WE HAVE TO STOP WHEN MAKING A TURN TO POINT THE HEADLIGHTS IN THE DIRECTION WE WANT TO GO BECAUSE THERE IS NO SIDE VISION. THESE HEADLIGHTS ARE NOT SAFE TO DRIVE WITH AT NIGHT. IT'S LIKE DRIVING WITH TWO FLASHLIGHTS FOR HEADLIGHTS! THIS HAS LIMITED OUR DRIVING AT NIGHT. WE HAVE BEEN TO THE DEALERSHIP TO TRY TO RESOLVE THIS AND SINCE FOUND OUT THAT THERE HAVE BEEN NUMEROUS COMPLAINTS FOR THE PAST TWO YEARS! WILL YOU PLEASE CONTACT ME AND LET ME KNOW HOW FORD PLANS TO RESOLVE THIS SAFETY HAZARD. *TR

01/08/2015
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR

01/08/2015
Components: ENGINE AND ENGINE COOLING,STRUCTURE
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR

01/02/2015
Components: SUSPENSION
Incident Date: 02/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OVER 50 MPH, THE VEHICLE WOULD BEGAN TO SHAKE AND VIBRATE. THE CONTACT INDICATED THAT THE VIBRATION APPEARED TO COME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE VIBRATION COULD NOT BE DETERMINED. THE REAR TIRES WERE BALANCED AND REPLACED, BUT THE FAILURE RECCURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 300.

12/31/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

UPON HARD ACCELERATION MY 2014 FORD EXPLORER HAS EXHAUST FUMES ENTER INTO THE VEHICLE. I TESTED WITH BOTH THE AC ON RECIRC AND RECIRC OFF AND IT HAPPENS EITHER WAY. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. *JS

12/16/2014
Components: STEERING
Incident Date: 10/02/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7D87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE REAR PASSENGER SUSTAINED A BUSTED LIP THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

11/21/2014
Components: EXTERIOR LIGHTING
Incident Date: 11/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

THE HEADLIGHTS ON MY 2014 FORD EXPLORER SPORT DO NOT SAFELY LIGHT UP THE ROAD AT NIGHT ON A ROAD WITH NO STREET LIGHTS. THE LOW BEAMS PROJECT A BLACK LINE FROM LEFT TO RIGHT APPROXIMATELY 6 INCHES ABOVE THE DASHBOARD. THERE IS ALSO NO LIGHT ON EITHER SIDE OF THE VEHICLE WHEN MAKING A RIGHT OR LEFT TURN. LAST WEEK I ALMOST RAN INTO A DITCH BECAUSE I DID NOT HAVE ENOUGH LIGHT TO SEE THE ROAD. I SPOKE TO MY FORD DEALER AND THEY RESPONDED THEY KNOW OF THE PROBLEM BUT FORD HAS NOT SENT OUT A MAINTENANCE BULLETIN OR A RECALL. I CALLED FORD CUSTOMER SERVICE AND THEY RESPONDED THEY WOULD MAKE NOTE OF THIS ISSUE AND WOULD USE IT TO ENHANCE NEXT YEARS MODEL. I RESPONDED THAT THEY NEED TO FIX THIS YEARS MODEL. THE HEADLIGHTS THIS YEAR (2014) ARE NEW. THEY USE A PROJECTOR SYSTEM WHICH IS NOT WORKING. I BELIEVE THIS IS A MAJOR SAFETY CONCERN AND A RECALL SHOULD BE ISSUED TO CONVERT THE NEW LIGHTS BACK TO THE OLD STYLE LIGHTS. *TR

11/19/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT SMELLED AN ABNORMAL SCENT INSIDE THE VEHICLE FROM THE EXHAUST. THE ENGINE RPMS REACHED 3,500. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. DURING THE FIRST REPAIR, THE ENTIRE SEAL ON THE REAR HATCH DOOR AND DRAIN WAS REPAIRED. DURING THE SECOND REPAIR, THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED HE NOW SUFFERS FROM HEADACHES CONTRIBUTED FROM FUMES INHALED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 450.

11/19/2014
Components: VEHICLE SPEED CONTROL
Incident Date: 06/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

ABOUT 20-30 SECONDS AFTER HARD ACCELERATION THE CABIN FILLS UP WITH THE SULFUR SMELL FROM THE CATALYTIC CONVERTER. HAVE HAD IT BACK TO THE DEALER TO PERFORM THE TSB BUT NOW IT SEEMS TO BE EVEN WORSE. THEY HAVE TOLD ME THAT THE FACTORY WILL CONTACT ME WHEN THEY FIND A SOLUTION TO THE PROBLEM HOWEVER NO-ONE EVER HAS. I CANNOT SAFELY DRIVE THE CAR LIKE THIS. THE STENCH IS OVERPOWERING. *TR

11/16/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 03/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F87EG******
Summary

MY 2014 FORD EXPLORER WAS PURCHASED OFF THE SHOW ROOM FLOOR WITH NO TEST DRIVE. MY NORMAL DAILY DRIVE CONSIST OF 2 LANE SIDE ROADS. ON THE WEEKEND MY FAMILY AND I WILL TAKE THE INTERSTATE ROUTES. IN EARLY MARCH AS WE BEGAN OUR TRIP AND I ACCELERATED ONTO THE INTERSTATE THERE WAS A VERY HEAVY EXHAUST ODOR. THE ODOR WAS THICK ENOUGH THAT WE HAD TO LOWER EACH OF OUR WINDOWS. WE THOUGHT IT WAS STRANGE BUT PERHAPS JUST A ONE TIME OCCURRENCE BUT THAT WASN'T THE CASE. THE PROBLEM IS OCCURRING DURING HEAVY ACCELERATION ONLY, WITH NO AIR, WITH THE AIR CONDITIONING OR WITH THE HEAT ON. I HAVE TAKEN MY VEHICLE TO FORD 3 TIMES SINCE AUGUST 2014 FOR A TOTAL OF 26 DAYS IN THE SHOP IN HOPES OF GETTING THIS REPAIRED WITH NO LUCK. I DID HAVE A CASE OPEN WITH FORD CASE# [XXX] AND WAS TOLD LAST WEEK (11/13/14) BY CUSTOMER SERVICE PERSON "[XXX]" THAT MY CASE HAD BEEN CLOSED, REASON; "THE ODOR I AM EXPERIENCING IS NORMAL" I WAS NOT NOTIFIED BY FORD THAT THE CASE WAS BEING CLOSED NOR WAS THE DEALER WHERE I PURCHASED THE VEHICLE. I PLACED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AND AFTER 3 TO 4 DAYS ON 11/01/14 RECEIVED A WARNING TO MOVE TO CLEAN AIR! MY VEHICLE IS UNDER FULL WARRANTY HOWEVER THAT IS USELESS AT THIS POINT. ON 11/15/14 I HAD TO TAKE A 6 HOUR ROUND TRIP WITH MY MOTHER, STEP FATHER AND MOTHER-IN-LAW WE HAD TO LOWER WITH WINDOW NO LESS THAN 8 TIMES DURING THE TRAVEL AND MY MOTHER HAD A VERY SICK HEADACHE AFTER THE TRIP. THIS PROBLEM IS REAL AND I HOPE YOU WILL GIVE IT THE TIME AND ATTENTION NEEDED TO MAKE SURE OTHER PEOPLE LIKE MYSELF AREN'T JUST BRUSHED OFF BY FORD. FORD HAS MY MONEY PAID IN FULL FOR A VEHICLE I AM FORCED TO DRIVE DAILY BECAUSE I HAVE NO OTHER TRANSPORTATION. AND YOU ASK DO I ALSO HAVE HEADACHES YES AND THEY ARE VERY REAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/10/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 10/19/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F85EG******
Summary

I HAVE EXPERIENCED A BURNING SMELL ENTERING THE CABIN AREA WHEN ACCELERATING TO PASS A VEHICLE AND WHEN CLIMBING A HILL. ALSO HAVE HAD A "SOUR" SMELL LIKE SOURED CLOTHING FROM AC WHEN I START MY VEHICLE. I DID ASK A SERVICE MANAGER ABOUT THE "SOUR" SMELL AND HE SAID HE NEVER HEARD OF IT, NOT A BIG HELP. *TR

11/09/2014
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F82EG******
Summary

TWICE WHILE DRIVING (ONCE ACCELERATING TO PULL INTO TRAFFIC AND ONCE GOING UP A MOUNTAIN) AN EXHAUST SMELL ENTERED THE CABIN THROUGH THE AC SYSTEM AND RECIRCULATING MODE DID NOT IMPROVE IT. THE VEHICLE WAS ACCELERATING OVER 3500 RPMS. I HAVE TESTED THIS AGAIN AND AGAIN AND IT HAPPENS EVERY TIME UNDER THESE CONDITIONS. I AM VERY CONCERNED AS WE JUST BOUGHT THIS VEHICLE A COUPLE OF MONTHS AGO AND HAVE TWO YOUNG DAUGHTERS. I WILL BE TAKING IT TO OUR LOCAL DEALERSHIP BUT BASED ON THESE COMPLAINTS I AM NOT HOPEFULL THIS WILL BE RESOLVED. *TR

10/30/2014
Components: EXTERIOR LIGHTING
Incident Date: 10/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8AR6EG******
Summary

WHILE VEHICLE WAS IN THE SHOP FOR PREVENTIVE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE LEFT TAILLIGHT ASSEMBLY WAS ABOUT A THIRD FULL OF WATER. THE LIGHT ASSEMBLY WAS REMOVED FROM THE VEHICLE AND WAS ROTATED IN VARIOUS DIRECTIONS IN AN ATTEMPT TO FIND WHERE THE WATER HAD ENTERED THE LIGHT. WHAT WE FOUND WAS A POORLY WELDED PLASTIC SEAM AT THE TOP EDGE OF THE LIGHT ASSEMBLY. WE APPROACHED FORD WITH THE ISSUE AND WERE INFORMED THAT BECAUSE EMERGENCY LIGHTING HAD BEEN ADDED, THEY WOULD NOT WARRANTY THE LIGHT EVEN THOUGH THE EMERGENCY LIGHT WAS NOT THE SOURCE OF THE LEAK. THIS VEHICLE IS OPERATED BY A POLICE DEPARTMENT. WE HAVE HAD ANOTHER FAILURE (UPPER SEAM LEAK) ON ANOTHER POLICE UNIT,SAME YEAR, THAT RESULTED IN THE LOSE OF FUNCTION OF THE LEFT TAILLIGHT ASSEMBLY DUE TO THE LED LIGHTING MODULE SHORTING OUT AFTER THE LIGHT HAD FILLED HALFWAY WITH WATER. WE FEEL THIS COULD BE A SAFETY ISSUE DUE THE POTENTIAL FOR REDUCED VISIBLE STOPLIGHTS AND TAILLIGHTS ON THE REAR OF THE VEHICLE. *TR

10/16/2014
Components: ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
Incident Date: 12/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

DURING HARD ACCELERATION, A "SMELL" ENTERS THE INTERIOR OF THE CAR. THE "SMELL" IS OF SULFUR OR ROTTEN EGGS. THE SMELL IS DEFINITELY COMING FROM THE EXHAUST. FORD ACKNOWLEDGED THE PROBLEM AND PERFORMED A TSB TO FIX. THE TSB DID NOT FIX THE PROBLEM, AND THE DEALERSHIP SAYS THEY HAVE TO WAIT FOR AN ENGINEER. SERVICE MANAGER SAYS THERE IS ONLY 1 FORD ENGINEER FOR ALL OF SOUTH TEXAS. *TR

10/08/2014
Components: STRUCTURE,VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/31/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D84EG******
Summary

WHEN ACCELERATING TO PASS A DANGEROUS TRUCK (58 MPH) STRONG FUMES COMES INSIDE THE CABIN, ACCELERATION TOOK 8 SECONDS, INSTANTLY WE START COUGHING AND GET WATERY EYES, OUR YEAR OLD BABY START CRYING SHOWING SYMPTOMS OF DISTRESS, WE TELL THIS TO SALES PERSON, WHICH QUICKLY TOLD US THE STORY THAT THIS HAPPENS WITH NEW CARS.. SUPPOSEDLY NEW ENGINES SHOULD NOT BE HIGHLY ACCELERATED. NAIVELY WE BELIEVE THIS AND DECIDE TO GIVE IT A FEW DAYS? DAY BECOME MONTHS AND PROBLEM GOT WORST, AFTER FEW MONTHS WE DECIDE TO TAKE THE CAR IN FOR SERVICE, UNFORTUNATELY FORD FROM FIRST DAY TREAT US LIKE IF WE WERE INVENTING THE MATTER, AND MAKE MY WIFE LOOK LIKE IF SHE WERE CRAZY, THE WORST PART IS THAT THEY KNOW THAT CAR HAS THE DEFECT AS PREVIOUS GENERATIONS HAS THE SAME PROBLEM(FORDTECHNICAL BULLETIN CONFIRM THIS ).WE CONTINUE TO FOLLOW THE REGULAR PROCEDURE AND WENT TO THE DEALERSHIP ASKING THEM TO FIX THE PROBLEM,THEY ONLY SHOW THEY WERE CLUELESS ABOUT IT AND AFTER MORE THAN SEVEN TIMES LEAVING THE CAR THERE THEY SAY THERE??S NOTHING THEY CAN DO ABOUT IT. WE CONTACT FORD MANUFACTURER DIRECTLY,WHICH MAKE US GO THROUGH A LONG PROCESS OF VERIFYING BACK AND FORWARD, AND AT THE END AN ??ENGINEER?? SEND ESPECIALLY DIRECTLY FROM FORD TO THE DEALERSHIP TELL US PRACTICALLY THAT JUST DON??T ACCELERATE TO AVOID THIS !!!!.WE TOOK THE CAR TO SPECIALIST THAT MEASURED CO WITH A PROFESSIONAL TOOL THAT SHOW MORE THAN 140 PART PER MILLION!!!!!.THIS IS SERIOUS PROBLEM THAT FORD SHOULD BE RESPONSIBLE FOR IT, MY FAMILY HAS BEEN SICK WITH FLUE LIKE SYMPTOMS FOR A LONG TIME, MY WIFE EXPERIENCED A VERY LONG LASTING COUGH THAT ONLY START GETTING BETTER AFTER FORCEFULLY I HAVE TO GET HER ANOTHER CAR AS I COULD NO LONGER EXPOSE MY FAMILY TO MORE OF THIS DANGERS. I REQUEST TO FORD TO REPLACE THE CAR AND THEY DENIED MY REQUEST I BELIEVE NHTSA SHOULD STEP UP ON TO THIS AND PROTECT THE CONSUMERS, THANKS *TR

10/05/2014
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D88EG******
Summary

SINCE I'VE OWNED MY 2014 FORD EXPLORER FOR THE PAST SIX MONTHS I GET SULFUR SMELLING EXHAUST FUMES COMING FROM THE A/C VENTS WHEN QUICKLY ACCELERATING EVEN IF THE A/C IS IN RECIRC MODE AND EVEN WHEN THE FUEL TANK IS NOT FULL. IT IS DEFINITELY EXHAUST ODORS AND NOT FUEL ODORS. *TR

10/04/2014
Components: FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

SOON AFTER BUYING MY 14 FORD EXPLORER I NOTICED A STRONG EXHAUST SMELL IN THE CABIN. I FIGURED IT WAS FROM VEHICLES IN FRONT OF ME SO RAN RECIRCULATE, STILL SMELLED IN SOME CASES OVERWHELMING EXHAUST FUMES CAUSING A BURNING SENSATION TO MY EYES, HEADACHES, SOMETIMES SEVERE AND NAUSEA. THIS VEHICLE IS MY OFFICE AS WELL AS MY TRANSPORTATION SINCE I COVER THE MID ATLANTIC FOR MY JOB. I HAVE BEEN HOSPITALIZED A HANDFUL OF TIMES FOR DEBILITATING HEADACHES AND NAUSEA. I TRAVEL 25K ROAD MILES PLUS AIR TRAVEL PER YEAR FOR MY CAREER AND OFTEN AM IN THE VEHICLE FOR 3 PLUS HOURS. THE ISSUE HAS BEEN REPLICATED AT 2 DEALERSHIPS. ONE SERVICE DIRECTOR SAID THE MILES I DRIVE, THE AMOUNT OF FUMES HE, HIS SERVICE MANAGER AND MASTER TECH EXPERIENCED IN A SHORT 15 MINUTE TEST DRIVE, THAT I SHOULD NOT BE DRIVING THIS VEHICLE AND IT IS LIKELY RESPONSIBLE FOR MY DEBILITATING HEADACHES AND NEED FOR HOSPITAL VISITS REMINDING ME CARBON MONOXIDE CAN CAUSE UNCONSCIOUSNESS AND WORSE. A GM OF A FORD DEALERSHIP TOLD ME THE REPAIRS LISTED IN THE TSB ARE A BANDAID AND NOT SUCCESSFUL MOST OF THE TIME. IF IT WAS FIXED BY REPLACING THE VENTILATION WHY MUST THEY STILL UNDERCOAT THE VEHICLE? BECAUSE THEY NEED TO SEAL UNDERNEATH TO PREVENT THE FUMES THAT STILL EXIST FROM ENTERING CABIN. I UNDERSTAND HOW CARBON MONOXIDE HAS CAUSED MY SERIOUS HEADACHES, NAUSEA AND I COULD QUICKLY AND UNKNOWINGLY GO FROM THE STATE OF A HEADACHE TO UNCONSCIOUSNESS. THAT IS UNACCEPTABLE AS I COULD KILL OTHERS AND MYSELF. I CURRENTLY DO NOT DRIVE THIS AUTOMOBILE YET CONTINUE TO MAKE MONTHLY PAYMENTS TO PAY FOR THIS POTENTIAL DEATH TRAP !!! IT IS SHOCKING AFTER LEARNING OF ALL THE COMPLAINTS THAT YOUR AGENCY (THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION) HAS NOT DONE MORE AND THAT FORD HAS NOT DONE ANYTHING OTHER THAN REPAIRS OUTLINED IN A TSB THAT DO NOT RESOLVE A SEVERE LIFE THREATENING POTENTIAL DEADLY ISSUE. *TR

09/27/2014
Components: ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
Incident Date: 04/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT5EG******
Summary

I GET A FOUL ODOR IN THE CABIN ON HARD ACCELERATION. I TOOK IT TO THE DEALER AND THEY DID A FIX BUT IT DID NOT HELP.THEY SAY THEY DON'T KNOW WHAT TO DO, IT SMELLS LIKE EXHAUST IS ENTERING THE CABIN. HELP! MAKE FORD FIX THIS .CAR WAS PURCHASE NEW AND I NOTICE THE PROBLEM ON THE WAY HOME FROM THE DEALER. *TR

09/22/2014
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 05/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6EG******
Summary

WHILE DRIVING MY 2014 EXPLORER SPORT I ENCOUNTERED A FEW PROBLEMS WITH THIS TRUCK, WHEN I STEP ON THE GAS TO ENTER ON TO THE FREEWAY IT GOT CONFUSED AND DID NOT NO WHAT TO DO . SEEMS LIKE IT WANTED TO STALL AND THEN SPEED UP VIOLENTLY. WHEN I FINALLY GOT UP TO SPEED IT SMELLED LIKE IT FARTED, ALSO MY RADIO VOLUME SHUTS OFF , I HAVE TO STOP THE CAR AND TURN IT OFF , THEN START IT AND THE VOLUME COMES BACK ON. BRING BACK THE V8 PLEASE. *TR

09/17/2014
Components: ENGINE
Incident Date: 08/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B8XEG******
Summary

WHILE DRIVING ON THE FREEWAY I NEEDED TO ACCELERATE TO PASS A VEHICLE AND WHEN I DID A EXHAUST SMELL ENTERED THE CAB IT TOOK ABOUT 5-10 SECONDS AFTER ACCELERATING OVER 3500 RPMS. I HAVE TESTED THIS AGAIN AND AGAIN AND IT HAPPENS EVERY TIME UNDER THESE CONDITIONS. SITTING STILL THERE IS NO EFFECT AT ALL. FIVE STAR FORD OF PLANO TEXAS HAS TRIED A "TSB" THAT WAS ISSUED TO INSTALL A VENT ADJUSTMENT. THEY ALSO CHANGED OUT THE CABIN FILTER. STILL NO LUCK. THANK YOU *TR

09/15/2014
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 09/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT9EG******
Summary

EXHAUST SMELL IN VEHICLE WHEN ACCELERATING AT SPEEDS ABOVE 70MPH. *TR

09/14/2014
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 08/15/2014
Crash: No
Fire: No
Summary

I RENTED A NEARLY NEW FORD EXPLORER LIMITED AWD IN MILWAUKEE, WI. I HAD BEEN CONSIDERING PURCHASING THIS MODEL SO I WAS PLEASED TO BE ABLE TO DRIVE ONE FOR A FEW DAYS. EVERY TIME I ACCELERATED HARD (WOT) THE CABIN WOULD FILL WITH EXHAUST FUMES. THIS OCCURRED EVEN WITH THE AC IN RECIRCULATE MODE AND WITHOUT ANY OTHER VEHICLES NEARBY THAT WOULD HAVE PRODUCED THE ODOR. IT WAS STRONG ENOUGH THAT WE OPENED THE WINDOWS TO GET FRESH AIR. AFTER THE 2ND TIME OF THIS OCCURRING, I DID NOT ACCELERATE HARD AGAIN AS TO AVOID THE PROBLEM. I ALSO TEST DROVE A BRAND NEW 2014 ECOBOOST AWD MODEL THIS WEEKEND AND IT DID THE SAME THING. I WILL NOT BE PURCHASING THIS MODEL BUT WANTED TO ADD MY EXPERIENCE TO THE DATABASE AS I FEEL THAT FORD NEEDS TO FIX THIS PROBLEM FOR OWNERS OF THESE VEHICLES. IT IS A SHAME, IT WAS A NICE VEHICLE OTHERWISE. *TR

09/14/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/13/2014
Crash: No
Fire: No
Vehicle Identification Number: 1SE200H12DF******
Summary

TEST DROVE BRAND NEW 2014 EXPLORER WITH 3.5L ECOBOOST TURBO ENGINE. UPON HARD ACCELERATION, THE VEHICLE CABIN EXPERIENCES A STRONG EXHAUST SMELL THAT IS IRRITATING TO THE EYES AND LUNGS. I DECIDED AGAINST PURCHASING THE VEHICLE FOR THIS REASON. *TR

09/13/2014
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 04/11/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

WHEN ACCELERATING OR DOING FREEWAY SPEEDS THE SMELL OF EXHAUST CIRCULATES THROUGHOUT THE CAR. IT IS SO BAD THAT WE HAVE TO ROLL DOWN ALL THE WINDOWS. THIS HAS CAUSED DROWSINESS, HEADACHES AND OUR YOUNG GRANDDAUGHTER TO HAVE AN ASTHMA ATTACK. THE VEHICLE HAS BEEN TAKEN TO 2 DIFFERENT DEALERSHIPS NUMEROUS TIMES AND THEY BOTH SAY THAT THERE IS NOTHING WRONG WITH THE VEHICLE AND THAT THE SMELL IS NOT ABNORMAL. THEY CLAIM THAT THE CAR IS NOT BROKEN IN YET AND THAT THE CATALYTIC CONVERTER NEEDS TO BURN OFF. *TR

09/12/2014
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 01/08/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F81EG******
Summary

UPON HEAVY ACCELERATION (TO ENTER THE FREEWAY, FOR EXAMPLE) A STRONG ODOR OF EXHAUST FUMES ENTERS THE CABIN. IT IS NECESSARY TO OPEN A WINDOW IN ORDER TO BREATH AGAIN! THIS OCCURS EVERY TIME UPON ENTERING THE FREEWAY, AND IF/WHEN PASSING ANOTHER VEHICLE ON THE HIGHWAY. *TR

09/09/2014
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 09/07/2014
Crash: No
Fire: No
Summary

UPON ACCELERATION THE CABIN SMELLED OF EXHAUST FUMES, IT HAPPENS ALMOST EVERYDAY AND CAUSES LIGHT HEADEDNESS WHEN DRIVING. WHEN GETTING UP TO SPEED ON THE HIGHWAY THE CABIN FILLS WITH EXHAUST. *TR

09/07/2014
Components: ENGINE
Incident Date: 09/07/2014
Crash: No
Fire: No
Summary

AFTER PURCHASING A NEW 2014 FORD EXPLORER LIMITED. 3.5L 4WD LESS THAN 2 HOURS PRIOR, MY WIFE AND 2 CHILDREN WERE DRIVING HOME DOWN THE FREEWAY. AFTER A HARD ACCELERATION AN AWFUL SMELL FILLED THE CABIN. MY WIFE STARTED COUGHING AND I INSTANTLY FELT NAUSEOUS. I PULLED OVER THINKING SOMETHING WAS BURNING, MY WIFE THOUGHT IT WAS BURNING WIRES. I CHECKED OF THE VEHICLE BUT FOUND NOTHING BURNING. I DID HOWEVER WALK TO THE REAR OF THE VEHICLE AND WAS OVERPOWERED BY THE SAME SMELL. I NARROWED IN DOWN TO THE EXHAUST PIPE. AFTER GETTING HOME I DID A QUICK GOOGLE SEARCH AND WAS SHOCKED TO FIND MANY OTHER PEOPLE HAVE HAD THIS PROBLEM AND THERE IS EVEN A LAWSUIT FILED AGAINST FORD OVER IT. THE DEALER MUST HAVE KNOWN ABOUT IT... I WANT TO RETURN THIS VEHICLE , FORD HAS TO HAVE KNOWN ABOUT THIS OR SHOULD HAVE. THEY PUT MY CHILDREN AT RISK AND I AM NOT HAPPY. I HAVE OWNED THIS VEHICLE FOR LESS THAN 3 HOURS AT THE TIME OF THIS WRITING. WHAT CAN I DO? *TR

08/30/2014
Components: ENGINE
Incident Date: 07/07/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D86EG******
Summary

EXHAUST FUMES ARE ENTERING THE VEHICLE WHEN THE CLIMATE CONTROL SYSTEM IS OPERATING. THESE FUMES ARE COMING FROM THE VEHICLE ITSELF AND NOT FROM OUTSIDE SOURCES. THE FUMES ARE WORSE WHEN THE RECIRCULATE OPTION IS OPERATING. HIGHWAY SPEEDS AND/OR MEDIUM ACCELERATION PRODUCE THE STRONGEST FUMES. HEADACHES AND NAUSEA INFLICTED ON VEHICLE OCCUPANTS. VEHICLE WAS SERVICED BY FORD, PRESENTED AS REPAIRED AND STATED TO HAVE PASSED A TEST FOR EXHAUST FUMES. VEHICLE STILL PRESENTS EXHAUST FUMES INSIDE THE VEHICLE. AFTER RESEARCHING THIS ISSUE, IT BECAME APPARENT THAT FORD AND THE NHTSA HAVE KNOWN OF THIS PROBLEM: CARBON MONOXIDE EXPOSURE AND HEALTH ISSUES SHOULD NOT BE REGULATED TO SECONDARY STATUS BY FORD NOR THE NHTSA. *TR

08/27/2014
Components: STRUCTURE,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F88EG******
Summary

AT FIRST THE ONLY TIME WE WOULD NOTICE EXHAUST ENTERING THE CABIN WAS AFTER HARD ACCELERATION. NOW IT SEEMS THAT A LOWER SPEEDS EXHAUST IS ENTERING REGARDLESS OF ACCELERATION LEVELS ON AN INTERMITTENT BASIS. *TR

08/20/2014
Components: ENGINE
Incident Date: 07/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B88EG******
Summary

STRONG EXHAUST ODOR ON ACCELERATION. *TR

08/08/2014
Components: SEAT BELTS
Incident Date: 04/22/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT4EG******
Summary

COMPLAINT SUMMARY: SECOND ROW INFLATABLE SEAT BELT STUCK IN OUT POSITION. WILL NOT RETRACT. WILL NOT PULL FORWARD. CONCERN THAT THIS IS A MATERIAL FLAW - SEAT BELT IS TOO THICK AND TOO PLIABLE. DOUBLES OVER IN THE RETRACTOR AND BECOMES NON OPERATIONAL. MAJOR RISK OF INJURY AS THIS CAN HAPPEN WHILE THE SEAT BELT IS IN USE RENDERING THE SEAT BELT INOPERABLE. THIS HAPPENS UNBEKNOWNST TO THE PASSENGER WHO WOULD NOT NOTE THE INOPERABILITY OF THE SEAT BELT AS IT IS VISUALLY BEHIND THE PASSENGER AND NOT IN SIGHT LINE. VEHICLE MANUFACTURED IN CHICAGO....UPDATED08-28-14 *BF UPDATED 11/12/2014 *JS

08/06/2014
Components: AIR BAGS
Incident Date: 08/04/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F8XEG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACTED STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 21,649.

08/04/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT7EG******
Summary

WHEN I LET OFF THE ACCELERATOR, AN EXHAUST SMELL FILLS THE CABIN. *TR

08/03/2014
Components: ENGINE
Incident Date: 08/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

STRONG EXHAUST ODOR ON ACCELERATION. *TR

08/02/2014
Components: ENGINE
Incident Date: 06/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D8XEG******
Summary

MY FAMILY HAS A 2013 AND 2014 FORD EXPLORER. BOTH OF THEM DELIVER A NOXIOUS ODOR INTO THE CABIN ON MEDIUM TO HARD ACCELERATION. THIS SEEMS TO BE A COMMON COMPLAINT WHEN I'VE SEARCHED FOR THE ISSUE ON THE INTERNET. *TR

07/30/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 07/29/2014
Crash: No
Fire: No
Summary

BAD ODOR IN VEHICLE DURING ACCELERATION. SMELLS LIKE ROTTEN EGGS. THIS IS A BRAND NEW AUTO. VERY DISAPPOINTED. SMELLED IT DURING TEST DRIVE BUT SALESMAN SAID THAT IT WAS CATALYTIC CONVERTER AND THE SMELL WOULD GO AWAY. IT HAS NOT. *TR

07/30/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D89EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITIONING VENTS. THE EXHAUST FUMES WERE THE STRONGEST AT 60 MPH OR HIGHER. THE CONTACT HAD TO REDUCE THE VEHICLE'S SPEED AND OPEN ALL OF THE WINDOWS IN ORDER TO RELEASE THE FUMES. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 600. UPDATED 10/03/14*LJ UPDATED 3/10/15 *JS

07/25/2014
Components: STEERING
Incident Date: 02/19/2011
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D81EG******
Summary

FIRST INCIDENT: PARKED CAR AT GAS STATION FUEL PUMP, WHEN WE GOT IN TO MOVE THE CAR IT DID NOT HAVE POWER STEERING. WRESTLED THE CAR TO THE FRONT OF THE GAS STORE AND WENT INSIDE, WHEN WE RETURNED TO THE CAR AND STARTED IT, THE POWER STEERING WORKED. SECOND INCIDENT: JULY 18,2014, SAME THING HAPPENED AFTER A STOP AT A STORE. POWER STEERING COMPLETELY OUT ADVANCE TRACK LIGHT STAYS ON. HAD TO GET TOWED. FIX TOOK FOUR WEEK WORK DAYS. THE INVOICE SAYS EB5Z*3504*A GEAR ASM-STEERING WAS REPLACED. *TR

07/13/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 06/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B81EG******
Summary

EXHAUST FUMES ENTER THE CABIN THROUGH THE A/C VENTS INTERMITTENTLY. THE A/C CONTROLS MUST BE TURNED ON AND THE VEHICLE MUST BE ACCELERATING OR CLIMBING A HILL. IT LOADS THE CABIN HEAVILY AT TIMES WITH EXHAUST FUMES, BUT APPEARS TO CLEAR QUICKLY WHEN NORMAL OPERATION RESUMES. *TR

07/13/2014
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 07/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F89EG******
Summary

STRONG EXHAUST SMELL ANYTIME ENGINE ACCELERATES, SUCH AS DOWNSHIFTING WHEN GOING OVER AN OVERPASS ON AN INTERSTATE HIGHWAY. NOT "HARD" ACCELERATION REALLY. I HAVE RESEARCHED, AND KNOW THIS A COMMON PROBLEM, AND HAS BEEN SINCE THE "5TH GEN" EXPLORERS CAME OUT. I KNOW IT HAS BEEN BROUGHT TO THE ATTENTION OF NHTSA, AND I AM JUST REGISTERING MY COMPLAINT HOPING YOU CAN GET THE PROBLEM RESOLVED. THANK YOU. *TR

07/13/2014
Components: AIR BAGS
Incident Date: 06/14/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K7F80EG******
Summary

WHILE APPROACHING AN INTERSECTION FROM THE SOUTH, A CAR CROSSED THE INTERSECTION IN FRONT OF US, TRAVELING EAST. I APPLIED THE BRAKES BUT NOT IN TIME TO AVOID HITTING THE CAR BROADSIDE. FRONT AIRBAGS DEPLOYED AS DID THE SIDE AIR BAGS ON THE DRIVER SIDE. THE AIRBAG UNDER THE DASH ON THE PASSENGER SIDE DEPLOYED ALSO. MY WIFE, WHO WAS SEATED IN THE FRONT PASSENGER SEAT, SUFFERED A VERY SERIOUS CUT ON HER LOWER LEG, JUST A FEW INCHES ABOVE THE ANKLE. IT IS ORIENTED PRIMARILY CIRCUMFERENTIAL FOR AT LEAST 180 DEGREES AROUND THE TOP AND SIDES OF HER LEG. THE WOUND CUT TO THE BONE AND REQUIRED MULTIPLE LAYERS OF STITCHES TO REPAIR. HER DOCTOR SAYS THE BLISTERING AROUND THE CUT APPEARS TO BE CONSISTENT WITH A BURN. THERE WAS NO CAR FIRE, SO WE THINK THAT THE CUT AND BURN WERE LIKELY FROM THE AIR BAG. THERE WAS NO VISIBLE DAMAGE TO THE CAR IN THE PASSENGER LEG AREA. NO GLASS WAS BROKEN. *TR

07/10/2014
Components: POWER TRAIN
Incident Date: 12/02/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT3EG******
Summary

WHEN I ACCELERATE IMMEDIATELY AFTER TURNING ON ENGINE BETWEEN 10-20 MPH MY CAR WILL SLIP OUT OF DRIVE INTO MANUAL. THIS HAPPENS RANDOMLY, AND HAS HAPPENED FOR THE 2 OTHER DRIVERS OF THIS VEHICLE. I HAVE TO STOP, MOVE GEAR SHIFT TO EITHER NEUTRAL OR MANUAL AND SWITCH BACK TO DRIVE, FOR THE TRANSMISSION TO THEN REMAIN IN DRIVE. IT HAS HAPPENED AT LEAST 25 TIMES-MY VEHICLE NOW HAS 16,000 MILES ON IT. I TOOK INTO FORD DEALERSHIP AND AFTER 2 DAYS THEY COULD "NOT SIMULATE" WHAT WAS CAUSING IT AND TOLD ME TO "TAKE A PICTURE OF THE DISPLAY SCREEN" WHEN IT HAPPENS AGAIN SO IT COULD BE SIMULATED. THEY TOLD ME I WAS HITTING THE CONTROLS ON THE STEERING WHEEL! I AM NOT HITTING THE CONTROLS ON THE STEERING WHEEL THEY MADE A VEHICLE WITH FAULTY POWER TRAIN AND THE COMPUTER CAN'T TELL THEM HOW TO FIX IT! I WAS ABLE TO QUICKLY SNAP ONE PICTURE AND WILL TRY TO GET ANOTHER ONE PRIOR TO TAKING INTO DEALERSHIP AGAIN. *TR

07/08/2014
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7B82EG******
Summary

MY 2014 FORD EXPLORER LETS IN AN EXTREME AMOUNT OF FUMES INTO THE CABIN OF THE VEHICLE DURING HEAVY EXCELERATION. I HAVE TO PUT ALL FOUR WINDOWS DOWN FOR A GOOD AMOUNT OF TIME BEFORE I AM ABLE TO CLEAR THE CABIN OF THE FUMES. MY FIRST COMPLAINT AT THE LOCAL FORD DEALER HAPPENED 6 WEEKS AFTER LEASING THE VEHICLE. I HAVE HAD THE VEHICLE FOR 10 MOS. NOW AND HAVE ONLY 5500 MILES ON IT BECAUSE THE FUMES ARE SO BAD THAT WE DON'T DARE DRIVE OUR PETS IN THE VEHICLE OR OURSELVES BECAUSE WE GET SICK AND SUFFER FROM HEADACHES AND NAUSEA FROM THE FUMES IN IT. UNFORTUNATELY WE ARE TRAPPED IN A LEASE AND THE FORD DEALERSHIP WILL ONLY DO A TRADE IN VALUE ON IT. SO I CANT EVEN SELL THE VEHICLE FOR WHAT ITS WORTH BECAUSE OF THE LEASE. CAN'T AFFORD THAT KIND OF LOSS BECAUSE I TRADED IN MY TOYOTA 4 RUNNER IN TO GET THE MONTHLY LEASE PAYMENT DOWN. WON'T GET THAT 8 GRAND BACK ON TRADE IN. HEART BREAKING BECAUSE THIS IS MY DREAM TRUCK, BUT IT IS OBVIOUSLY VERY DEFECTIVE. *JS

07/07/2014
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

ON A RECENT VACATION TO THE NORTHWOODS OF WISCONSIN, OUR 2014 EXPLORER XLT (4X4 V6) WAS RELEASING A NAUSEATING SMELL INTO THE CABIN UNDER HEAVY LOADS, HIGH RPMS, OR RAPID ACCELERATIONS. THE TRIP WAS ABOUT 6 HOURS OF SOLID DRIVING, AND BY THE 3RD HOUR MY WIFE AND I HAD POUNDING HEADACHES AND FELT UNWELL. WE IMMEDIATELY TURNED OFF THE AC AND OPENED THE WINDOWS AS I WAS ABLE TO DUPLICATE THE SMELL ON THE OPEN HIGHWAY. WE SPENT THE REMAINDER OF THE VACATION WITH LIMITED AC, OPEN WINDOWS, AND ?CAUTIOUS? DRIVING TO ENSURE THE SMELL WOULD NOT OCCUR AGAIN. WE WERE TRAVELING WITH OUR 8 MONTH OLD SON AND OLD ENGLISH BULLDOG AT THE TIME AND WANTED TO ENSURE THEY DID NOT FALL ILL. I WILL BE CONTACTING MY FORD DEALER TO ADDRESS THE ISSUE. *JS

07/07/2014
Components: ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
Incident Date: 10/15/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B88EG******
Summary

WHEN DRIVING MY 2014 FORD EXPLORER AT ANY SPEED AND ON ANY TERRAIN, THE EXHAUST FUMES ENTER INTO THE CABIN OF THE VEHICLE. THE ODOR IS EXTREME, CAUSES HEADACHES, NAUSEA, AND TENDS TO BURN MY EYES AS WELL AS MY GRANDDAUGHTER, WHO IS WITH ME MOST OF THE TIME. BECAUSE THERE HAVE NOT BEEN ENOUGH PEOPLE COMPLAIN OF THIS PROBLEM, AND BECAUSE FORD HAS NOT RECOGNIZED THAT THERE IS A PROBLEM, MY DEALER WAS NOT GOING TO ATTEMPT TO FIX THE PROBLEM. FINALLY THEY HAVE AGREED TO SPRAY THE UNDER PART OF THE EXHAUST WITH A RUBBERIZED SEALANT THAT WAS USED ON THE 2013 MODELS FOR THE SAME PROBLEM. IF THIS DOES NOT WORK, WHICH I HAVE READ WAS NOT SUCCESSFUL ON THE 2013 , I DON'T KNOW WHAT TO DO. THE EXHAUST ORDER IS HORRID AND I FEAR THE HEALTH IMPLICATIONS THAT MAY ARISE. *JS

07/03/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 07/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81DG******
Summary

MY TRANSMISSION WOULD NOT SHIFT GEARS. THIS IS THE FOURTH TIME THIS HAS HAPPENED. AS SOON AS I PUT IN DRIVE THE VEHICLE DID RUN BUT WOULD NOT SHIFT...I WAS STUCK ON A MOUNTAIN ROAD UNABLE TO PULL OVER AND MY RPM'S WERE PEGGING WITHOUT MY TRANSMISSION SHIFTING INTO 2ND GEAR. I ALMOST GOT REAR ENDED. I WAS ONLY ABLE TO GO LIKE 15 MILES PER HOUR, MY CAR STARTED SMELLING LIKE IT WAS BURNING AND THE ENGINE WAS STRESSED. WHEN I WAS ABLE TO FINALLY PULL OVER I HAD TO PUT THE CAR IN PARK TURN IT OFF, TURN IT BACK ON AND THEN IT WORKED FINE. AGAIN THIS IS THE FOURTH TIME THIS HAS HAPPENED. I CALLED THE FORD DEALER, FOR THE FOURTH TIME AND THEY SAID I COULD BRING IT IN BUT IF IT DIDN'T ACT THE SAME WAY WITH THEM THERE ISN'T MUCH THEY CAN DO. NOT THE ANSWER I WANTED. I HAVE A NEIGHBOR WHO HAS THE SAME VEHICLE AND IT HAS ALSO HAPPENED TO HER. THERE IS OBVIOUSLY A SYSTEMIC PROBLEM HERE. *TR

06/26/2014
Components: FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F88EG******
Summary

UNDER HARD ACCELERATION, WHEN TRYING TO MERGE WITH INTERSTATE TRAFFIC FOR EXAMPLE, THE CABIN IS FILLED WITH A SMELL OF BURNING OIL AND/OR EXHAUST. THIS HAS BEEN NOTICEABLE SINCE THE VEHICLE WAS PURCHASED NEW (PICKED UP WITH < 50 MILES ON THE ODOMETER) AND HAS NOT GOTTEN BETTER AFTER 4900 MILES. *TR

06/25/2014
Components: ENGINE
Incident Date: 06/16/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

THE CAR REPEATEDLY FILLS WITH EXHAUST FUMES FOLLOWING HIGHER RPM'S JUST RETURNED FROM COLORADO MOUNTAINS. CLIMBING MOUNTAINS CAUSES HIGHER RPM'S AND IN THE PROCESS CAUSED THE CABIN TO FILL WITH EXHAUST FUMES. *TR

06/23/2014
Components: ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Incident Date: 06/20/2014
Crash: No
Fire: No
Summary

WHEN ACCELERATING THE CABIN OF MY FORD EXPLORER FILLS UP WITH EXHAUST. *TR

06/23/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 06/15/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B89EG******
Summary

EXHAUST FUMES ENTER THE CABIN AREA REGULARLY WHEN THE SIR CONDITIONER IS IN RE-CIRCULATION MODE. THIS IS A SAFETY HAZARD FOR OUR BABY WHO WAS BORN PREMATURELY BUT HAS HAD TO BREATHE IN EXHAUST FUMES WHEN RIDING WITH US IN OUR BRAND NEW FORD EXPLORER. *TR

06/23/2014
Components: ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
Incident Date: 06/02/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT1EG******
Summary

UPON CONSISTENT MODERATE TO HEAVY THROTTLE, THE CABIN FILLS WITH FUMES/ODOR WHICH SMELLS LIKE A MIX OF EXHAUST AND BURNING/SMOLDERING PLASTIC OR EPOXY. IT IS STRONG, EASILY REPEATABLE AND HAPPENS ALL THE TIME WHILE TRAVELING UP LONG CONSISTENT GRADES ETC. DOES NOT HAPPEN IN EASY CITY DRIVING, MERGING ONTO AN EXPRESS WAY, IT HAPPENS NEARLY 100% OF THE TIME. *TR

06/23/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 09/30/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GTXEG******
Summary

WAS ACCELERATING ON THE INTERSTATE AND A VERY FOUL ODOR, LIKE EXHAUST ENTERED THE CABIN OF THE VEHICLE. THIS HAS HAPPENED ON MANY OCCASIONS, WITH THE WINDOWS UP AND DOWN, AC OFF AND ON, HEAT OFF AND ON, GOING 10MPH AND GOING 60MPH, DURING HARD ACCELERATION AND DURING MODERATE ACCELERATION. *TR

06/21/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 06/09/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F83EG******
Summary

EVERY TIME THE SUV IS ACCELERATING OVER 3.4K RPMS FOR A DURATION OF GREATER THAN 3-5 SECONDS, THE AC SYSTEM FILLS THE CABIN WITH NAUSEATING GAS. THE SMELL HAS CHANGED OVER THE COURSE OF OWNERSHIP FROM BURNT HAIR SMELL, NOW TO A EXHAUST, ROTTEN EGG/CARBON SMELL. OCCURS WITH AC SYSTEM OFF, OR ON INDEPENDENT OF FRESH AIR OR RECIRCULATE MODE. SMELL LINGERS FOR MINUTES AFTERWARDS. TAKEN TO DEALER BUT UNABLE TO REPLICATE PROBLEM. ALSO, THEY SAID THAT THE TSB FOR THE ISSUE DID NOT APPLY TO 2014 MODELS. I AM VERY CONCERNED THAT EXHAUST (CO) IS ENTERING THE VEHICLE AT HAZARDOUS LEVELS. *TR

06/18/2014
Components: POWER TRAIN
Incident Date: 06/03/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D87EG******
Summary

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS UNAWARE OF THE REPAIRS MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.

06/08/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 05/23/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F83EG******
Summary

VEHICLE STOPPED TO LET PASSENGERS OFF. STOPPED ENGINE. RESTARTED THE ENGINE, STARTED TO PULL AWAY FROM CURVE AND POWER STEERING FAILED AND RECEIVED STEERING ASSIST FAULT ALARM. VEHICLE WAS SUBSEQUENTLY DRIVEN WITH NO POWER STEERING. ALSO, NOTED THE FOLLOWING: TERRAIN MANAGEMENT FAULT, SERVICE ADVANCED TRACK. ANOTHER RELATED FAILURE IS THAT THE SIGNAL LIGHTS NO LONGER WOULD STAY ON WHEN INITIATED CREATING AN ADDITIONAL SAFETY ISSUE. TOOK VEHICLE TO FORD SHOP AND THEY STATED THAT THE POWER STEERING GEAR WOULD HAVE TO BE REPLACED. THEY REPORTED THAT THEY HAD ONE ON ORDER AND WOULD BE AVAILABLE FOR INSTALLATION IN 3-WEEKS. UPON SEARCHING THE WEB, FOUND THAT FORD HAS HAD THIS, OR SIMILAR PROBLEMS WITH 2011-2013 POWER STEERING AND HAS JUST ISSUED A RECALL FOR 2011-2013 VEHICLES. HAD THIS FAILURE HAPPENED DURING A U-TURN OR A FRONT TIRE FAILURE AT HIGHWAY SPEED, IT WOULD LIKELY HAVE ENDED UP WITH A SERIOUS ACCIDENT. IN ADDITION, THIS IS A VEHICLE DESIGNED TO GO OFF-ROAD. IF A FAILURE OF THIS TYPE OCCURRED OFF ROAD, SERIOUS DAMAGE TO THE VEHICLE OR OCCUPANT INJURY COULD OCCUR. THIS IS A SERIOUS ISSUE THAT, ON THE SURFACE, APPEARS TO HAVE BEEN GOING ON FOR SEVERAL YEARS. *TR

06/03/2014
Components: VISIBILITY
Incident Date: 06/01/2014
Crash: No
Fire: No
Summary

WAS SITTING IN MY NEW FORD EXPLORER 2014 SPORT, WHEN HEARD A LOUD POP LIKE A GUN.. GOT OUT AND WALKED AROUND CAR TO SEE IF SOMETHING HIT ME.. NOTHING! STARTED TO DRIVE AWAY AT AROUND 20MPH.. STARTED TO HEAR ROAD NOISE COMING FROM SUNROOF.STARTED TO RETRACT SHADE WHEN NOTICED GLASS FRAGMENTS FALLING, CLOSED SHADE PULLED OVER AND TOOK PICTURES.. CONTACTED FORD.. AND HAVE BEEN TOLD SOMETHING MUST HAVE HIT THE SUNROOF? LIKE WHAT I SAID A METEOR!!! THEY LAUGHED AND SAID I SHOULD CONTACT MY INSURANCE CO. BUT THATS FRAUD I SAID?AGAIN THEY LAUGHED.. COME ON FORD STAND BEHIND YOUR CRAFTSMANSHIP OR GET ANOTHER OWNER WHO WILL? VERY DISAPPOINTED? SO WHAT TO DO NOW? *TR

06/02/2014
Components: VEHICLE SPEED CONTROL,ENGINE
Incident Date: 02/05/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7F87EG******
Summary

EXHAUST GAS IS GETTING INTO THE CABIN WHEN THE CAR ACCELERATES OVER 3200 TO 3500 RPM. FORD SAYS THAT THE GAS IS NOT EXHAUST GAS, BUT A STRONG ORDER THAT IS NOT HARMFUL. THEY WILL NOT TELL US WHAT CHEMICAL THE ORDER IS. WHEN I DROVE THE CAR I WAS EXPERIENCING ASTHMA AND HEART PALPITATIONS. THE DEALERSHIP FOUND THAT IT HAD THE 2013 EXPLORER PARTS IN IT AND CHANGED THEM OUT PER THE TSB 12-12-4. IT STILL DID NOT HELP. ANOTHER POST SAID THAT THEY DID USE A MONITOR IN THEIR CAR AND IT WAS EXHAUST. WHEN WE PASS A CAR OR FARM MACHINERY OR ENTER ONTO A FREEWAY, THE EXHAUST SMELL IS SUFFOCATING WHEN IT ENTERS THE CAR CABIN. MY FEAR IS THAT THE EXHAUST COULD BE COMING INTO THE CABIN ALL THE TIME, BUT WE CAN'T SMELL IT UNTIL IT GETS TO A CONCENTRATED LEVEL. FORD SAID THAT THE ENGINEERS ARE WORKING ON IT. SO I HAVE PURCHASED A $45,000 VEHICLE THAT I CAN'T DRIVE. *TR

05/29/2014
Components: SEATS
Incident Date: 05/25/2014
Crash: No
Fire: No
Summary

WE RENTED A 2014 FORD EXPLORER FROM AVIS OVER MEMORIAL DAY WEEKEND. MY 10 MONTH OLD DAUGHTER WAS IN THE SECOND ROW REAR-FACING IN HER DIONO RADIAN RXT CAR SEAT (SITTING ON THE RIGHT SIDE OF THE SUV). WHEN I PRESSED THE LEVER TO LET THE LEFT SIDE SEATS DOWN TO PUT MY TWO YEAR OLD INTO HIS CAR SEAT ON THE THIRD ROW, THE SPRING-LOADED SEATS LANDED ON HER LEG, TWISTING AND CRUSHING IT. NOW SHE HAS A BROKEN TIBIA! THERE IS A SERIOUS FLAW IN THE DESIGN OF THESE SEATS. THEY ARE VERY HEAVY AND ARE SPRING LOADED SO THAT THEY FALL VERY HARD WHEN YOU PRESS THE LEVER. I DO NOT BELIEVE THEY ACCOUNTED FOR CHILDREN SITTING IN REAR FACING CAR SEATS WHEN THEY DESIGNED THIS VEHICLE, IT IS LIKE A BOOBY TRAP WAITING TO HAPPEN AND IT NEEDS TO BE RECALLED. *TR

05/20/2014
Components: VISIBILITY
Incident Date: 05/20/2014
Crash: No
Fire: No
Summary

SUNROOF EXPLODED AND RAINED GLASS ON DRIVER. NO IMPACT INVOLVED WITH GLASS BEFORE IT SHATTERED. *TR

04/30/2014
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/30/2014
Crash: No
Fire: No
Summary

IT WAS RAINING QUITE HEAVILY ALL DAY AND WAS RAINING WHEN THE MISFIRE OCCURRED. THE VEHICLE WOULD BUCK AND JERK WHEN I TRIED TO ACCELERATE. I HAD TO PULL OVER AND RESTART THE CAR AND THEN FINALLY THE BLINKING ENGINE WENT AWAY. THE ENGINE ON THIS CAR IS A TWIN TURBO 3.5L ECOBOOST. *JS

04/17/2014
Components: STEERING
Incident Date: 04/10/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8B86EG******
Summary

LUCKILY WE WERE COMING TO A STOP ANYWAY WHEN WE LOST POWER STEERING. LOUD WARNING BEEPS WITH A MESSAGE SAYING "POWER STEERING ASSIST FAULTY" APPEARED. WE WERE ABLE TO STOP AND START THE ENGINE TO RESET THIS, BUT THIS IS A SERIOUS SAFETY ISSUE. WE TOOK OUR NEW 2014 FORD TO OUR CULLMAN, ALABAMA ECKENROD FORD DEALER AND THEY ARE STUMPED. COME TO FIND OUT (THANKS TO GOOGLE) THIS PROBLEM HAS BEEN AROUND SINCE THE 2011 MODEL. WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE AS WE COMMUTE 45 MILES TO WORK AND 45 MILES HOME EVERYDAY.

04/15/2014
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/13/2014
Crash: No
Fire: No
Summary

FOR A LITTLE OVER A MONTH MY WIFE AND I HAVE BEEN SMELLING GASOLINE PERIODICALLY AROUND THE CAR. THE LAST TIME I FILLED UP I REMEMBER CHECKING FOR A LEAK BECAUSE THE SMELL WAS SO STRONG. THAT SAME NIGHT I WAS WORKING AROUND THE VEHICLE AND HEARD A SOUND COMING FROM UNDER THE CAR. IT WAS A SIGNIFICANT AMOUNT OF GASOLINE DRAINING ON TOP OF THE ENGINE EXHAUST PIPES AND MY DRIVEWAY. IT LOOKED LIKE THE GAS TANK WAS LEAKING FROM A PLASTIC FITTING, PERIODICALLY RELEASING ABOUT A CUP FULL OF GASOLINE. WE HAVE SINCE TAKEN THE CAR INTO THE DEALERSHIP AND THEY HAVE IDENTIFIED THE ISSUE AS AN OVERFLOW COMPONENT THAT IS DEFECTIVE. I WANTED TO WRITE AN INCIDENT REPORT WITH NHTSA BECAUSE THIS IS AN EXTREMELY DANGEROUS SITUATION THAT I WAS LUCKY TO CATCH. THE CAR IS MY PREGNANT WIFE'S DAILY DRIVER ALONG WITH MY DAUGHTER AS A PASSENGER, SO IT REALLY FREAKED ME OUT TO REALIZE WHAT COULD HAVE HAPPENED! I AM CONCERNED THAT THIS SITUATION MAY OCCUR WITH OTHER 2014 EXPLORERS AND THEIR OWNERS NOT REALIZING THE LEAK BEFORE A CATISTROPHIC EVENT HAPPENS. THE GAS LEAK COULD EASILY GO UNNOTICED, AS WE DID NOT REALIZE THE LEAK UNTIL A MONTH AFTER THE FIRST WARNING SIGNS (GASELINE SMELL). AFTER SOME RESEARCH I FOUND THAT THE 2013 EXPLORERS HAD A RECALL ON THE FUEL PUMPS, WHICH COULD BE RELATED TO THIS ISSUE. *TT

04/02/2014
Components: POWER TRAIN,ENGINE
Incident Date: 03/30/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT8EG******
Summary

I AM PASTING FROM A PARTS OF A POST THAT I MADE ON 4/2/2014 @ 11:06AM AT WWW.BLUEOVALFORUMS.COM WITH THE TOPIC BEING: "MAJOR CONCERN/ISSUE WITH 2014 FORD EXPLORER SPORT": THIS FOR THE 2014 FORD EXPLORER SPORT WITH V6 3.5L ECOBOOST (TWIN TURBO) MOTOR. ABOUT A MONTH AFTER OWNING IT, I WAS TRAVELING ON THE HIGHWAY....I WAS TRAVELING ABOUT 60MPH ....I SIGNALED TO GET OVER AND GAVE IT GAS TO SPEED UP MODERATELY TO ABOUT 75MPH OR SO. WHEN I PRESSED ON THE GAS THE CAR BASICALLY ALMOST STALLED ON ME...IT WASN'T A TRANSMISSION TRYING TO THINK WHICH GEAR TO SHIFT INTO ISSUE, IT WAS A STRAIGHT CHOKING OF THE GAS AND STUTTERING/HESITATING UNTIL I LET OFF THE GAS 2 TIMES OR SO AND THEN PRESS DOWN ON THE GAS AGAIN AND IT TAKES OFF, BUT IT A NOTICEABLE LOSE OF POWER.THIS HAS HAPPENED NOW 4 TIMES WITH THIS PAST WEEKEND 3/30/2014 BEING THE MOST RECENT. HOWEVER THE HIGHWAY SPEED WAS THE ONLY HIGH SPEED INCIDENT. THE OTHER 3 TIMES THAT IT OCCURRED WERE ALL IN TOWN, ON ONE OF THEM I WAS MAKING A SIMPLE U-TURN FROM A STOP AND WHEN I PRESSED THE GAS (NOT HEAVILY) TO GET UP AND OUT OF THE TURN IT STALLED. THE OTHER TIME WAS PASSING TO ANOTHER LANE AND GIVING IT SOME GAS TO SPEED UP. THIS PAST SUNDAY I WAS TRAVELING ON A 2 LANE ROAD THEN CHANGES TO A 1 LANE ROAD APPROX. 100 YARDS AFTER THE STOP LIGHTS. I WAS STOPPED BEHIND A VEHICLE AND WHEN WE STARTED MOVING THE VEHICLE IN FRONT WAS ONLY GOING ABOUT 20-25MPH IN A 45MPH ZONE. SO I SIGNALED AND SAW A VAN IN THE LANE ABOUT 100 YARDS BACK SO I PRESSED ON THE GAS TO GET SOME SPEED TO PASS HIM BEFORE THE LANE ENDED AND AGAIN NOTHING CRAZY JUST TO GET UP TO 45-50MPH OR SO AND THE DARN THING STALLED ON ME AGAIN! THE BIG CONCERN I HAVE NOW IS THAT THE FAMILY AND I ARE PLANNING ON A CROSS-COUNTRY ROAD TRIP THIS SUMMER FROM MAY 24-JUNE 10, 2014. *TR

03/19/2014
Components: VISIBILITY,STRUCTURE
Incident Date: 03/01/2009
Crash: No
Fire: No
Vehicle Identification Number: 1FMDU74K74U******
Summary

PANEL BELOW REAR WINDOW CRACKED. NOT DUE TO ACCIDENT OR ANY OTHER TYPE OF ABUSE. *TR

03/18/2014
Components: STEERING,SUSPENSION,WHEELS
Incident Date: 02/12/2014
Crash: Yes
Fire: No
Vehicle Identification Number: 1FM5K8GT0EG******
Summary

TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR

02/22/2014
Components: ENGINE AND ENGINE COOLING
Incident Date: 02/01/2014
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8GT6DG******
Summary

THE EXPLORER SPORT (V6 TWIN TURBO ECOBOOST) STARTED LEAKING SULFUROUS SMELLING VEHICLE EXHAUST FUMES (POSSIBLY CYANOTIC ) INTO THE CAR WHICH MADE THE OCCUPANTS FEEL UNWELL . FORD HAVE A FIX THAT THEY DO NOT ADVISE CUSTOMERS ABOUT SO THE FUME ISSUE IS KNOWN TO THEM ( TSB 12-12-4 ). THIS FIX HAS BEEN PERFORMED YET THE ODOR PERSISTS IN CERTAIN CIRCUMSTANCES. WE HAVE LITTLE CONFIDENCE THAT THE PROBLEM HAS BEEN PROPERLY RESOLVED AND WE HAVE LITTLE CONFIDENCE IN DRIVING A CAR WITH THIS TYPE OF FAULT. IT IS DISTURBING THAT OXIDES OF SULFUR AND HYDROGEN SULFIDE CAN ONLY BE SMELLED WITHIN CERTAIN CONCENTRATION LIMITS AND THAT THE "NOSE" BECOMES INSENSITIVE TO THEM AT HIGHER CONCENTRATIONS. OTHER PEOPLE ARE SUFFERING THE SAME PROBLEM AND I THINK IT S ONLY A MATTER OF TIME BEFORE A DRIVER BECOMES INCAPACITATED AND HAS A SERIOUS ACCIDENT. IF THIS HAS NOT ALREADY HAPPENED. MANY OTHER REPORTS OF THIS PROBLEM ON VARIOUS WEBSITES. *TR

02/14/2014
Components: ELECTRICAL SYSTEM
Incident Date: 12/18/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D81EG******
Summary

THE INSTRUMENT CLUSTER LCD DISPLAY SCREENS TO THE LEFT AND RIGHT OF THE SPEEDOMETER MALFUNCTION. THEY WILL RANDOMLY TURN OFF FOR APPROXIMATELY 5-60 SECONDS WHILE DRIVING. THE FLASHING SCREENS CAN BE A GREAT DISTRACTION WHILE DRIVING DURING THE DAY AND ESPECIALLY AT NIGHT. *TR

02/05/2014
Components: STRUCTURE
Incident Date: 01/28/2014
Crash: No
Fire: No
Summary

TL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE.

01/21/2014
Components: EXTERIOR LIGHTING
Incident Date: 01/20/2014
Crash: No
Fire: No
Summary

HEAD LIGHTS ARE NOT FOCUSING CORRECTLY. WHEN U GO AROUND CURVE, LIGHTS SHOW AHEAD HALF WAY, BUT IT IS PURE BLACK AROUND CURVE. WE LIVE IN THE MTS. WITH LOTS OF HILLS AND MTS. IT IS SCARY!! YOU COULD KILL A CHILD OR ANIMAL WITHOUT SEEING THEM IN THE PITCH BLACK. ALSO, U CANNOT SEE SIGNS ON THE SIDE OF ROAD UNLESS U PUT YOUR BRIGHT LIGHTS ON, WHICH REALLY TEES OFF CAR IN FRONT. WE JUST BOUGHT THE FORD EXPLORER IN DEC.. HAVE TAKEN IT TO TWO DEALERS,. THE ONE WE BOUGHT IT FROM DID RAISE THE LIGHTS, BUT SAID NOTHING ELSE CAN BE DONE. I BELIEVE BEFORE FORD WILL HAVE A RECALL, SOMEONE WILL BE KILLED! PRAYING IT WON'T BE US. PLEASE HELP US FIND SOMEONE THAT CAN HELP. ENGINEERS SHOULD KNOW ABOUT THIS SCARY PROBLEM! THANKS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/21/2013
Components: VISIBILITY/WIPER
Incident Date: 10/25/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K7D82EG******
Summary

I PURCHASED THIS VEHICLE ABOUT A MONTH AGO. DRIVING HOME, 2 1/2 HOURS AWAY FROM WHERE I PURCHASED IT, THE SUN WAS HITTING MY FRONT WINDSHIELD. I NOTICED TREMENDOUS AMOUNTS OF TINY SHINY PARTICLES ALL OVER THE WINDSHIELD. IT WAS VERY DISTRACTING AND HAZARDOUS!!! I CHECKED THE FOLLOWING DAY AND THE ENTIRE WINDOWS HAVE THE SAME THING. I WAS TOLD BY THE DEALERSHIP THAT IT'S NORMAL. I HAVE HAD 3 OTHER FORD VEHICLES IN THE PAST 4 YEARS AND NEVER HAD THIS PROBLEM. IT IS VERY VERY HAZARDOUS TO ME AND I THINK THAT THEY SHOULD NOT BE MAKING WINDOWS LIKE THIS AND THEY SHOULD RECALL AND REPLACE THESE. I AM PAYING ALOT OF MONEY FOR THIS VEHICLE AND DESERVE TO BE HAPPY AND BE ABLE FEEL COMPLETELY SAFE DRIVING IT. *TR

11/18/2013
Components: EXTERIOR LIGHTING
Incident Date: 10/12/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D88EG******
Summary

WHEN DRIVING ON RURAL UNLIT ROADS, THE HEADLIGHTS AT TIMES LIGHT UP LESS THAN 3 VEHICLE LENGTHS AND OR BLIND ONCOMING DRIVERS WHEN USING LOW BEAMS. THE ISSUE APPEARS TO BE ASSOCIATED WITH THE RECENT HEADLIGHT DESIGN WHICH USES A "PROJECTOR STYLE" LENS INCORPORATING A "HIGH BEAM" BULB AND A SHUTTER TO CREATE THE LOW BEAM BY CUTTING OFF THE TOP PORTION OF THE BEAM. THERE IS "NO" LIGHT ABOVE THE CUT-OFF LINE SO WHEN DRIVING DOWN AN UNDULATION AND/ OR DURING BRAKING, THE LIGHT BEAM AIMS DOWN RELATIVE TO THE ROAD. WHEN GOING UP AN UNDULATION, THE BEAM CUT-OFF MOVES UP AND SHINES THE UNCUT-OFF BEAM INTO THE EYES OF ONCOMING DRIVERS. ADDITIONALLY, THE HEADLIGHTS HAVE NO LIGHT ONTO THE SHOULDER ABOVE HEADLIGHT HEIGHT SO ROADSIDE TRAFFIC CONTROL SIGNS AND PEDESTRIANS ARE NOT ILLUMINATED. SITUATION HAS BEEN OBSERVED BY DEALERSHIP SALESMAN AND TECHNICIAN WHO EXPRESSED DISBELIEF. DEALERSHIP MANAGEMENT AND MANUFACTURER CUSTOMER ASSISTANCE CENTER HAVE ADVISED CONDITION IS "NORMAL AND ACCEPTABLE" EVEN THOUGH THEY HAVE NOT OBSERVED THE CONDITION AND HAVE REFUSED TO DO SO. NO SERVICE ACTIONS ARE TO BE PERFORMED PER THE TECHNICAL HOTLINE. OTHER CONDITIONS PRESENTED BY THIS DESIGN ARE ALSO PRESENT CREATING ADDITIONAL LESSER ISSUES. CONDITION IS ONGOING SINCE FIRST BEING OBSERVED ON FIRST NIGHT DRIVE. *TR

11/11/2013
Components: FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE
Incident Date: 11/05/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F86EG******
Summary

WITHIN 24 HRS. OF PURCHASE, DRIVING ON EVEN ROAD DRY CONDITIONS APPROX. 40 MPH ENGINE SHUT OFF WHILE IN MOTION NO HESITATION NO BUCKING JUST SHUT OFF. PULLED OFF SIDE OF ROAD RESTARTED OK TOOK TO DEALER (JACK BYRNE FORD) NO CODE NO IDEA WHAT CAUSED IT, COULD NOT GET TO REPEAT . THIS VEHICLE IS PRIMARILY DRIVEN ON THE HIGHWAY WE ARE DEATHLY AFRAID THAT THIS WILL HAPPEN AGAIN AT A HIGHER SPEED AND WILL RESULT IN A REAR END COLLISION. SPOKE TO THE SR. REGIONAL CUSTOMER SERVICE MANAGER FOR NY/NJ. SHE STATES THAT THE DEALER LOOKED VEHICLE OVER AND COULD NOT FIND PROBLEM NOR COULD THEY REPEAT IT NO CODE SHE COULD NOT STATE THE VEHICLE IS SAFE TO DRIVE JUST THAT THE DEALER COULDN'T FIND ANYTHING AND ITS READY TO BE PICKED UP AT DEALERSHIP. *TR

08/26/2013
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 07/20/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D89EG******
Summary

PURCHASED 2014 FORD EXPLORER JULY 20, 2014 - JULY 26,2014 - I WAS PULLING AWAY FROM DRIVE THRU PHARMACY AND MY DASH LIGHTS WENT BLACK. TOOK MY VEHICLE INTO SERVICE THE NEXT MORNING - THEY COULD NOT FIND ANYTHING WRONG. MY VEHICLE HAS BEEN BACK 6 MORE TIMES. ONCE AGAIN FOR LOOSING ALL DASH LIGHTS DRIVING DOWN THE ROAD - SINCE THEN, MY LIGHTING IN MY VEHICLE DOES NOT LIGHT UP AS IT USE TO. SOMETIMES MY DASH LIGHTS COME ON WHEN OPENING THE DRIVER DOOR, SOMETIMES THEY DO NOT - SOMETIMES MY LCD SCREEN WILL LIGHT UP, SOMETIMES IT DOES NOT. THE DEALERSHIP HAS REPLACED THE INSTRUMENT CLUSTER ONCE, BUT I FEEL THERE IS STILL AN ISSUE. IT ALL MY DASH LIGHTS LIT UP FOR THE FIRST 6 DAYS OF OWNING THE VEHICLE, WHY WOULD THEY NOT ALL LIGHT UP NOW AFTER THE INCIDENT OF LOSING THE DASH LIGHTS??? I HAVE ASKED FOR A REPLACEMENT VEHICLE - AS AFTER SPEAKING WITH AN ATTORNEY I HAVE A LEMON LAW CLAIM, A SAFETY CLAIM, AND A WARRANTY CLAIM. IF MY VEHICLE DOES NOT GET REPLACED OR SOME MONEY BACK FROM FORD - AS I HAVE DROVE MY CAR FOR 13 FULL DAYS OUT OF A MONTH - I WILL BE TAKING THIS TO COURT AS I CAN ONLY SEE FURTHER ISSUES DOWN THE ROAD. *TR

08/22/2013
Components: ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
Incident Date: 08/10/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8F8XEG******
Summary

EXHAUST SMELL COMING OUT FROM AIR CONDITIONER SYSTEM AT HIGH RPMS (ABOUT 3500). *TR

08/02/2013
Components: POWER TRAIN,ENGINE
Incident Date: 08/01/2013
Crash: No
Fire: No
Vehicle Identification Number: 1FM5K8D80EG******
Summary

I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRMED THAT MY CAR WAS MALFUNCTIONING. I WAS 100% SURE THAT THE GEAR OF MY CAR WAS IN 'D', SINCE I DID NOT SEE THE BACK UP MIRROR ON FROM THE LCD DISPLAY, AND THE INDICATING LIGHT OF THE GEAR WAS 'D'. AND MY CORPORATE PARKING LOT IS VERY FLAT. AFTER THAT, I TURNED OFF MY EXPLORER, AND WENT OUT TO CHECK IF THERE IS DAMAGE TO THE CAR THAT I HIT. THEN I RESTART MY EXPLORER, PUT GEAR SHIFT IN 'D' AND IT WENT BACK TO NORMAL. I COULD NOT BELIEVE IT HAPPENED TO MY NEW CAR PURCHASED ONLY ABOUT A MONTH. THIS PROBLEM MADE ME PANIC. WHAT IF THE PROBLEM HAPPENED AGAIN IN A BUSY STREET? WHAT IF THERE ARE PEDESTRIANS IN THE PARKING LOT WHEN MY CAR WAS MOVING BACKWARD BUT IT SUPPOSES TO GO FORWARD? I HOPE SOME AUTHORITIES COULD HELP INVESTIGATE THE PROBLEM, AND ALERT THE MANUFACTURE AND OTHER OWNERS FOR SIMILAR QUESTIONS. *TR

6 Recalls

for 2014 FORD EXPLORER
26/04/2016
CAMPAIGN NUMBER: 16V245000
SUSPENSION:REAR
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Campaign Number: 16V245000
Manufacture: Ford Motor Company
Components: SUSPENSION:REAR
Summary

Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

28/08/2017
CAMPAIGN NUMBER: 17E048000
WHEELS:HUB
A loss of the wheel or wheel end can increase the risk of a crash.
Campaign Number: 17E048000
Manufacture: Ford Motor Company
Components: WHEELS:HUB
Summary

Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/06/2019
CAMPAIGN NUMBER: 19V435000
SUSPENSION:REAR
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Campaign Number: 19V435000
Manufacture: Ford Motor Company
Components: SUSPENSION:REAR
Summary

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

30/10/2020
CAMPAIGN NUMBER: 20V675000
SUSPENSION:REAR
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Campaign Number: 20V675000
Manufacture: Ford Motor Company
Components: SUSPENSION:REAR
Summary

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/11/2020
CAMPAIGN NUMBER: 20V692000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Campaign Number: 20V692000
Manufacture: Ford Motor Company
Components: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Summary

Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

15/07/2021
CAMPAIGN NUMBER: 21V537000
SUSPENSION:REAR
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Campaign Number: 21V537000
Manufacture: Ford Motor Company
Components: SUSPENSION:REAR
Summary

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

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