2014 Lexus IS350 4 DR AWD

THE LEXUS DEALER IN PUERTO RICO HAS NOT BEEN ABLE TO SOLVE THE RECALL FOR THE FUEL PUMP. I HAVE CALLED THE DEALER SEVERAL TIMES AT 787 273-3000 SINCE OCT 2020 AND THEY STATE THEY DO NOT HAVE THE PARTS AVAILABLE. I AM CONCERNED THE CAR STOPS WORKING WHILE DRIVING.

THERE IS AN URGENT SAFETY RECALL ON MY VEHICLE PUT OUT BY YOU GUYS STATING THE FUEL PUMP MUST BE REPLACED OR IT CAN CAUSE THE CAR TO SEIZE AT HIGH RATES OF SPEED. I AM MILITARY STATIONED IN GERMANY AND THE LOCAL GERMAN LEXUS DEALERSHIPS ARE STATING THEY HAVE NO ACCESS TO THIS PART BECAUSE IT IS A US SPEC LEXUS. I HAVE CONTACTED LEXUS CORPORATE TO REQUEST THEY FED EX THE PART TO LEXUS GERMANY WHERE I LIVE TO BE REPLACED. THEY ARE SLOW ROLLING THIS AND IT HAS ALREADY BEEN A MONTH. IT SHOULD NOT TAKE THIS LONG. THIS IS A SERIOUS RECALL. IT'S NOT A HARD FIX. THEY NEED TO MAIL THE PART TO MY DEALER HERE IN STUTTGART GERMANY. WITH THE HIGH RATES OF SPEED DRIVEN HERE IN GERMAN THE LIABILITY FOR THIS IS HUGE. THE SAFETY RECALL STATES THAT THE CAR COULD FAIL AT HIGH RATES OF SPEED. AND HERE IN GERMANY THERE ARE HIGHER MINIMUM SPEED LIMITS. THIS SHOULD NOT REQUIRE ME TO CONSTANTLY EMAIL AND CALL LEXUS BACK IN THE STATES FOR THE PART TO BE MAILED HERE. THIS IS AN URGENT RECALL YET LEXUS IS NOT PRIORITIZING MY REQUEST WHATSOEVER. I NEED HELP. PLEASE.

WHEN IT'S RAINING ,I TURN ON THE WIPER AT SLOW SPEED IT'S WORKING NORMAL FOR ABOUT 2 MIN THEN IT'S WILL STOP WORKING . I HAVE TO SWITCH IT ON HIGH SPEED ONLY. I ALMOST GOT IN TO ACCIDENT THAT DAY .IT'S HAPPEN MORE OFTEN NOW AND THEN . I DID BROUGHT THE CAR TO DEALER THEY SAID CAN'T DUPLICATE THE PROBLEM.

WHILE DRIVING IN THE RAIN MY WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE WIPERS 'FROZE' IN THE UP POSITION. I HAD TO WORK THE WIPER CONTROL INSIDE THE CAR 6-10 TIMES TO GET THE WIPERS TO WORK AGAIN. AFTER A FEW MINUTES OF DRIVING THE WIPERS STOPPED WORKING AGAIN. THE WIPERS ONLY WORKED INTERMITTENTLY AND ONLY IF I KEPT WORKING THE SWITCH. I TOOK THE VEHICLE TO THE LOCAL LEXUS DEALERSHIP AND THE VEHICLE WAS DIAGNOSED AS HAVING "WIPER RELAYS SHORTING" CAUSING THE WIPERS NOT TO WORK.

I PURCHASED A 2014 LEXUS IS 350 F SPORT FROM FORT WORTH BROTHERS, LLC/ALFA ROMEO FIAT IN FORT WORTH, TEXAS ON JULY 20, 2018. I NOTICED THE NEXT DAY WHILE DRIVING THE CAR AT HIGHWAY SPEEDS THAT WHEN APPLYING THE BRAKES, THERE IS A "RUMBLING/GRINDING" NOISE AND THE CAR WAS HARD TO STOP. I WENT BACK TO THE DEALERSHIP THE NEXT DAY AND TOLD THEM. THEY CHECKED THE CAR AND SAID THEY FOUND NOTHING WRONG AND THAT THEY RESURFACED THE ROTORS. WHEN I LEFT THE DEALERSHIP, I CONTINUED TO HAVE THE SAME PROBLEMS WITH THE BRAKES. I ALSO TOLD THEM THAT THE CAR "SHIMMIED/SHAKING" AND "VIBRATED" VERY BADLY WHILE DRIVING AND THAT THE CAR NEEDED NEW TIRES. THEY TOLD ME THEY HAD PUT NEW TIRES ON THE CAR, WHEN, IN FACT, THEY HAD NOT. I CONTINUE TO HAVE PROBLEMS WITH THE CAR RIDING WITH A "SHIMMY/SHAKING" FEEL WHILE CRUISING AT 30-40 MILES PER HOUR. I FINALLY TOOK THE CAR TO SEWELL LEXUS ON AUGUST 1, 2018. SEWELL DIAGNOSED THE BRAKES AND SAID THE ROTORS WERE "WARPED" AND ALFA ROMEO FIAT HAD PUT AFTERMARKET BRAKES PADS ON THE CAR. SEWELL LEXUS RESURFACED THE ROTORS AND THE GRINDING NOISE IS BETTER, BUT STILL NOT 100% BECAUSE OF THE AFTERMARKET BRAKES PAIDS ON THE CAR. I PAID $190 OUT OF MY POCKET TO HAVE THE ROTORS RESURFACED AFTER HAVING ONLY PURCHASED THE CAR 2 WEEKS PRIOR. I ASKED ALFA ROMEO FOR REIMBURSEMENT AND THEY REFUSED. THEY ALSO REFUSE TO PUT THE CORRECT BRAKE PADS ON THE CAR AND THEY REFUSE TO REPLACE THE TIRES. I RESIDE IN FORT WORTH, TEXAS BUT WORK IN ARLINGTON, TEXAS, SO I DRIVE 20 MILES TO WORK ONE WAY EVERUDAU. I HAVE MADE NUMEROUS, REPEATED REQUESTS TO ALFA ROMEO TO HAVE THESE PROBLEMS CORRECTED, BUT THEY REFUSE. I SHOULD NOT HAVE TO PAY MONEY OUT OF MY POCKET FOR THESE ITEMS ESPECIALLY SINCE I JUST PURCHASED THE CAR ON JULY 20, 2018.

WHILE DRIVING ON A MAJOR HIGHWAY, I NEEDED THE BRAKES TO BE APPLIED VERY RAPIDLY AS A VEHICLE CUT ME OFF AND IMMEDIATELY SLAMMED ON THEIR BRAKES. UPON MY FULL AND RAPID PRESSING OF THE BRAKE PEDAL, THE EMERGENCY BRAKE FORCE DISTRIBUTION SYSTEM BRAKING DID NOT APPEAR TO APPLY AS ON PREVIOUSLY VEHICLES I'VE HAD OR HAVE INCLUDING TWO LARGE SUV'S. BRAKE PEDAL WAS APPLIED AND PRESSED WITH FULL AND COMPLETE FORCE TO THE POINT THAT IT NO LONGER WENT ANY FURTHER. CONTINUED IN MOTION, NO SLIDING, MINIMAL ABS KICKED IN. AND ACCIDENT DID OCCUR AS VEHICLE DID NOT STOP IN TIME. PRIOR TO AND SINCE THEN, I'VE PAID MORE ATTENTION TO THE PEDDLE PRESSURE AND LEVEL AND SURE ENOUGH, UNLESS I PREPUMP THE PEDDLE, THE PEDDLE MUST BE PRESSED BEYOND WHAT IS CONSIDERED STANDARD. IF I PREPUMP THE PEDDLE, THEN DRIVE, THE BRAKING IS ULTRA SENSITIVE. I URGENTLY NEED AN INVESTIGATION INTO WHAT IS GOING ON AS I AM PREPARED TO SELL THE VEHICLE BUT WOULD LIKE TO HAVE A PROFESSIONAL REVIEW, TEST, EXAMINE WHATEVER IS NECESSARY TO DETERMINE CAUSE OF SUCH A BRAKE PRESSURE FAILURE. IT IS REPEATABLE, BUT NEED TO KNOW WHO TO CONTACT. WHAT CAN BE DONE IMMEDIATELY?

TL* THE CONTACT OWNS A 2014 LEXUS IS 350. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT NOTICED A SULFUR ODOR IN THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY LEXUS OF ATLANTA (5955 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341 (770) 457-6800) WHERE IT WAS DIAGNOSED THAT THE FUEL NEEDED TO BE CHANGED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO HENNESSY LEXUS OF ATLANTA WHERE THE DEALER STATED THAT SCREWS WERE MISSING BY THE EXHAUST AND A SMALL AMOUNT OF SULFUR WAS NOTICED IN THE VEHICLE. THE CONTACT WAS ADVISED THAT THE ODOR WAS NORMAL. WHILE DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED TO INCREASE THE SPEED AND THE SULFUR ODOR BECAME STRONGER. AS A RESULT, THE CONTACT BECAME ILL AND HAD TO PULL THE VEHICLE OVER TO VOMIT. THE VEHICLE WAS THEN TAKEN TO HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) WHERE IT WAS ALSO DIAGNOSED THAT THE FUEL NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE ISSUE WAS A FUEL CHANGE. THE CONTACT WAS THEN ADVISED TO GET A SECOND OPINION. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

TL* THE CONTACT OWNS A 2014 LEXUS IS 350. WHILE MAKING LEFT OR RIGHT TURNS, THE POWER STEERING SEIZED FOR A SECOND WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT OVER THE PAST TWO YEARS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS UNAVAILABLE.

BOTH THE DRIVER AND FRONT PASSENGER SEAT ASSEMBLIES HAD SERIOUS DEFECTIVE NONCONFORMITIES WHERE THE HEADRESTS CRUSH AND COMPRESS INTO THE CEILING OF THE VEHICLE, FORCING THE OCCUPANT'S HEAD INTO THE CEILING AT FULLY UPRIGHT ADJUSTMENT, AND PROHIBITING SEAT ADJUSTMENT TO A FUNCTIONAL OPERATING POSITION. THIS DANGEROUS AND UNHEALTHY DEFECT SUBSTANTIALLY IMPAIRS SAFETY AND USE OF THE VEHICLE.

I BOUGHT A BRAND NEW 2014 IS 350 F SPORT ON AUGUST 29, 2014. ON OR ABOUT SEPTEMBER 17, 2014 AS I WAS DRIVING HOME, SOMETHING HIT MY WINDSHIELD AND WITHIN 24 HOURS THE CRACK HAD SPREAD DEMANDING REPLACEMENT. I PAID $1800. TO REPLACE WITH LEXUS CERTIFIED WINDSHIELD AROUND THE 1ST OF OCTOBER. ON OCTOBER 10, 2014 AS I WAS TRAVELLING HOME I HEARD A SLIGHT TAP. BY NOON ON SATURDAY, THE CRACK WAS BEYOND REPAIR. I HAVE HAD THIS NEW CAR LESS THAT 2 MONTHS AND I AM HAVING TO REPLACE ITS WINDSHIELD FOR THE SECOND TIME. I HAVEN'T EVEN RECEIVED THE NEW LICENSE PLATES YET. I AM ALMOST 65 YEARS OLD AND HAVE OWNED 10 CARS AND THIS IS MY FIRST CRACKED WINDSHIELD EXPERIENCE. I AM THINKING THAT EITHER THE VEHICLE HAS A DESIGN FLAW, OR MORE LIKELY THE WINDSHIELD HAS A DESIGN FLAW. THE REPAIR SERVICE CONFIRMED THAT THE IS SEEMS TO EXPERIENCE AN INORDINATE NUMBER OF WINDSHIELD REPLACEMENTS. EVEN THE DEALERSHIP CONFIRMED NUMEROUS IS WINDSHIELD REPLACEMENTS. AT $1800 PER REPLACEMENT, THIS IS A SERIOUS PROBLEM. *TR

WHEN I TRY TO STOP MY VEHICLE, THE FLOOR MAY GETS STUCK ON TOP OF THE BRAKE MAKING IT DIFFICULT TO REACH THE BRAKE. I HAVE PICTURES OF THE ISSUE IF NEEDED. *TR