2014 Lincoln Navigator Extended SUV 4x4

TL* THE CONTACT OWNS A 2014 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE AT A STOP AND TO GO, THE VEHICLE LOSS MOTIVE POWER BETWEEN FIRST AND SECOND GEAR, FAILING TO ACCELERATE AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKE ROBERTS MOTORS INC., (4350 N ALBY ST, ALTON, IL 62002) WHERE THE TRANSMISSION FLUID WAS CHANGE AND A NEW HOSE WAS REPLACED HOWEVER, THE REPAIRS FAILED TO FIX THE FAILURE. THE VEHICLE WAS LATER TAKEN TO WEBER FORD (3465 PROGRESS PKWY, GRANITE CITY, IL 62040) AND WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO EXCEED 25 MPH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

THIS VEHICLE WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM INSTALLED. THE VIN AND OTHER MANUFACTURER (MFG) -PRODUCED DOCUMENTS STATE THAT THIS VEHICLE HAS A SELF-LEVELLING SYSTEM WHICH INFLATES SUSPENSION AIR BAGS UPON CONNECTING A TRAILER. HOWEVER, THIS PARTICULAR VEHICLE (PER THE DEALERSHIP) IS MISSING ANY TYPE OF SELF-LEVELLING SUSPENSION SYSTEM. THIS MIS-BUILD MEANS THAT - WHEN A TRAILER IS CONNECTED - THE HEADLIGHTS POINT UPWARDS INSTEAD OF FRONT AND/OR SLIGHTLY DOWN TO SHOW THE ROAD CONDITIONS, WHICH MAKES THAT ALONE A SAFETY HAZARD. UPWARD LIGHTS MAY ALSO IMPACT ONCOMING TRAFFIC BY BLINDING OTHER DRIVERS. MY HUSBAND INFORMS ME THERE ARE OTHER SAFETY CONCERNS THAT GO ALONG WITH THIS, BUT I DO NOT UNDERSTAND ALL THE PHYSICS OF HOW TOWED VEHICLES OPERATE SO I CANNOT EXPLAIN FURTHER HOW MY SAFETY, AND POSSIBLY OTHERS, ARE RISKED WHEN TOWING A LOAD WITH THIS VEHICLE OR OTHERS MIS-BUILT LIKE IT. THE DEALERSHIP PURCHASED MY VEHICLE BACK FROM ME AND IT REMAINS ON THEIR LOT TODAY INSTEAD OF BEING SOLD AT AUCTION AS STATED. I FOUND THAT ANOTHER VEHICLE (2 YEARS NEWER, BUT SAME MFG) WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM. I REPORTED BOTH ISSUES TO THE DEALERSHIPS. IN THE CASE OF THE POTENTIAL REPLACEMENT VEHICLE, I SIMPLY DID NOT BUY IT. I REPORTED BOTH INSTANCES DIRECTLY TO THE MFG AND WAS TOLD THAT WAS AN ISSUE FOR WHICH THE DEALERSHIPS WERE RESPONSIBLE. I AM CONCERNED THAT THIS MFG HAS A KNOWN ISSUE WITH A PARTICULAR BUILD OF VEHICLE AND IS IGNORING POTENTIAL SAFETY ISSUES. I AM CONCERNED THAT THEIR DEALERSHIPS ARE ALSO IGNORING THE PROBLEM INSTEAD OF FIXING IT. I WOULD LIKE SOMEONE WITH MORE KNOWLEDGE THAN ME TO INVESTIGATE THIS MATTER AND, IF NECESSARY, GET THE PROBLEMS RESOLVED TO INCLUDE FURTHER REMUNERATION TO ME AS APPLICABLE. I HAVE DOCUMENTS, BUT AM NOT SURE WHAT'S RELEVANT TO UPLOAD. THANK YOU.

CLUSTER LAMP IN DASH HAS DIGITAL DISPLAY THAT IS NOT VISIBLE IN BRIGHT SUN LIGHT. THIS MAKES ANY WARNINGS NOT VISIBLE. CAN BE HAZARDOUS WITH OUT THE DOOR/TAILGATE SYMBOLS VISIBLE. WHEN DRIVING THE DISPLAY IS NOT LEGIBLE, IT APPEARS THAT THE LAMPS ARE NOT LIT, THE SURROUNDING LIGHTS ILLUMINATE THE CLUSTER AT NIGHT. *TR

DRIVING AT ABOUT 25-30 MPH ON SIDE STREET AND MY CAR SURGED OUT OF CONTROL.. I ATTEMPTED TO CONTROL THE SPEED WITH THE BRAKE. I WAS ABOUT 100-150 FEET FROM A BUSY INTERSECTION (40 HIGHWAY -THE CAR SURGING REALLY FAST. I NEEDED TO MAKE SOME QUICK DECISIONS TO PROTECT A LOT OF PEOPLE FROM BEING BADLY INJURED OR KILLED. I HAD TO LEAVE THE KEY ON SO THAT I COULD CONTROL THE CAR AWAY FROM 40 HIGHWAY- SO I TURNED INTO A LITTLE PATH TO MY RIGHT WHICH LED ME INTO BIG TREES OR A THICKET. I CHOSE THE THICKET NOT KNOWING THERE WAS A TERRAIN IN THE MIDDLE. ACTUALLY , THE CAR WAS GOING SO FAST - I HAD VERY LITTLE CONTROL AT THIS TIME. MY CAR ATTEMPTED TO GO UP ON ONE SIDE FLEW ABOUT 20 FEET THROUGH THE AIR WHEN IT LANDED A SMALL TREE KEPT IT FROM ROLLING OVER AND CAME OUT ON A HILL AGAIN HEADING FOR THE BUSY 40 HIGHWAY. AS LUCK WOULD HAVE IT ,THE HILL WAS WET AND MUDDY FROM RAIN AND I PULLED THE STEERING WHEEL AS HARD AS I COULD TO MY RIGHT TURNING THE CAR UP THE HILL - AWAY FROM THE TRAFFIC. THE SOFT GROUND HELPED TO PUT THE CAR IN A SKID AND FLIPPED THE BACK END AROUND. AS IT WAS HEADING UP THE HILL I QUICKLY TURNED OFF THE KEY AND GOT THE CAR STOPPED. WHEN THE TOWING COMPANY CAME TO PICK UP THE CAR -UNSAFE STILL SURGING. TOOK CAR TO BOB SIGHTS FORD . ( PREVIOUSLY,THEY REPAIRED THE POPPING NOICE DESCRIBED IN ANOTHER 'NATHSA' COMPLAINT. ) CAR WAS TOTALED. I TRIED TO GET THEM TO HOOK THE CAR UP TO THE MECHICANICAL MODULE SCANNER FOR THE SAFETY OF OTHERS. INSTEAD THEY PUT IT ON THE BODY SCANNER THEY USE TO LOCATE ALL COMPONENTS WHEN REPAIRING A WRECKED CAR (WHICH I PAID FOR) WOULD NOT PUT THE CAR ON THE MECHNICAL SCANNER EVEN THOUGH IT WAS STILL SURGING WHEN I FINALLY RELEASED IT TO THE INSURANCE COMPANY. MY BIGGEST CONCERN IS THE SAFETY OF OTHERS. I EVEN TALKED TO ONE OF THE OWNERS OF THE DEALERSHIP.

PRESSED THE GAS AFTER SITTING A STOP LIGHT AND GOT NO POWER. SHIFTING INTO NEUTRAL AND BACK INTO DRIVE AGAIN SEEMED TO HELP, UNTIL I GOT ON THE INTERSTATE 5 MINUTES LATER AND NOTICED THAT MY SPEEDOMETER HAD STOPPED WORKING AND THE MESSAGE CENTER WAS FLASHING THE WRENCH SYMBOL ALONG WITH A "--MILES TO E FUEL LEVEL LOW" MESSAGE. THERE WAS HALF A TANK OF GAS IN TANK. GOT OFF THE INTERSTATE AND ALMOST MADE IT HOME UNTIL I DROVE UP A HILL WITH A STOP SIGN AT THE TOP, AND ONCE AGAIN, NO POWER WHEN I PRESSED THE GAS AFTER STOPPING AT THE SIGN. I HAD TO PUSH THE PEDAL ALL THE WAY DOWN JUST TO GET IT GO 5MPH THE REST OF THE WAY UP THE HILL TO MY HOUSE. WHEN I TURNED THE ENGINE OFF AND THEN BACK ON, THE WARNING DISAPPEARED AND THE SPEEDOMETER SUDDENLY WORKED AGAIN. THE NEXT DAY, THE ENGINE SUDDENLY DOWNSHIFTED WHILE I WAS DRIVING IT TO THE DEALERSHIP TO CHECK OUT, WITH THE WRENCH LIGHT FLASHING AGAIN AND THE SPEEDOMETER STUCK ON ZERO. THIS WAS ON LOW MPH CITY STREETS. MADE IT TO THE DEALERSHIP AND IT AGAIN RESET AFTER TURNING OFF THE ENGINE. SEEMS TO LOSE POWER WHEN ACCELERATING UP THE SHALLOWEST INCLINES. THIS HAS ALREADY BEEN IDENTIFIED AS A POWERTRAIN CONTROL MODULE ISSUE FOR 2011-2013 NAVIGATORS UNDER NHTSA ID NUMBER 10162411 AND NHTSA CAMPAIGN NUMBER: 16V248000. 2014 MODELS NEED TO BE ADDED TO THE RECALL. MORE INFO HERE: HTTPS://STATIC.OEMDTC.COM/RECALL/MC-10162411-0001.PDF

TL* THE CONTACT OWNS A 2014 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DOWNSHIFTED INTERMITTENTLY WITHOUT WARNING INTO FIRST GEAR. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHN WIESE FORD (203 10TH ST S, SAUK CENTRE, MN 56378, (888) 868-6561) WHERE IT WAS DIAGNOSED THAT THE LEAD FRAME WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24448826-J5N0K0. THE MANUFACTURER CONFIRMED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *TT CONSUMER STATED IN REGARDS TO SAFETY RECALL 19S07 WHICH DOES NOT INCLUDE MY VEHICLE BECAUSE OF MANUFACTURE DATES. I HAVE EXPERIENCED THE SAME SAFETY ISSUE DOWNSHIFTS AS THIS RECALL BUT THE MANUFACTURE DATE DOES NOT INCLUDE MY VEHICLE BY 28 DAYS. THEREFORE LINCOLN WILL NOT COVER THE REPAIR TO CORRECT THE EXTREME SAFETY ISSUE. PLEASE INCLUDE MY REPAIR INFO TO MY SAFETY COMPLAINT OID NO. 11266110. *JB

REOCCURRING BRAKE FLUID SYSTEM. HAVE HAD IT REPLACED 3 TIMES ALREADY. I HAVE LOST THREE ABILITY TO STOP MY VEHICLE IN MAY AND ENDED UP CRASHING INTO A TREE WHILE BACKING UP. CONSTANT BREAK FLUID SPRAYING ON THE TIRES AND RIM OF THE FRONT PASSENGER AREA. DAMAGE TO THE TAIL GATE AREA FROM THE TREE COLLISION HAS CAUSED ME TO HAVE WIRING SYSTEM ISSUES WITH MY BACK TAIL LIGHT CONSTANTLY BLOWING THE BULB. HAD THIS REPAIRED TWICE FROM JOE HUDSON COLLISION AND THEN SOUNDLY BY LINCOLN DEALERSHIP IN ORANGE PARK FL.

THE SPEEDOMETER WOULD INTERMEDIATELY STOP WORKING. WHEN THIS IS HAPPENING IT WOULD HAVE A LOSS IN POWER OR BEGIN TO MISFIRE. WE HAVE NOW STOPPED DRIVING THE VEHICLE BECAUSE IT DOWN SHIFTED EXTREMELY HARD AT ROAD SPEED WHILE ALONG SIDE ANOTHER VEHICLE. THE WIFE WAS EXTREMELY SCARED AND I AM AFRAID IT WILL HAPPEN AGAIN AND CAUSE DAMAGE TO THE TRANSMISSION.

INTERMITTENT EXTREME STATIC NOISE FROM SPEAKERS WITH RADIO OFF AND VOLUME OFF. SO LOUD YOU HAVE TO EXIT VEHICLE. VERY DANGEROUS BECAUSE YOU IMMEDIATELY COVER YOUR EARS. HAPPENED THREE TIMES WHILE VEHICLE WAS MOVING. ONCE ON HIGHWAY.

IN DIRECT SUNLIGHT THE ODOMETER/MULTIFUNCTION DISPLAY IS NOT READABLE. THE DISPLAY SERVES AS AN ANNUNCIATOR WARNING DEVICE FOR REAR AND SIDE DOORS NOT CLOSED PROPERLY. IT IS POSSIBLE TO DRIVE WITH THE REAR DOOR NOT SECURED AND THE WARNING TO INDICATE THIS IS NOT ABLE TO BE READ IN THE DIRECT SUNLIGHT. INTERESTINGLY ENOUGH THE DISPLAY IS BRIGHTER BY TURNING ON THE LIGHTS ON IN THE PARK LAMP MODE AS OPPOSED TO THE AUTOMATIC MODE. THIS SEEMS TO BE A SOFTWARE RESOLVABLE ISSUE. *TR