EN

2014 Mercedes-Benz E-Class 4 DR AWD

9
Recalls
152
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 9.9%

Complaints
Recalls

152 Complaints

for 2014 MERCEDES-BENZ E-CLASS
10/26/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 05/25/2021
Crash: No
Fire: No
Vehicle Identification Number: wddhf5kb0eb******
Summary

Mercedes Benz had a previous recall Campaign # 2009100001 which affected vehicles until 2012 and mine is a 2014 model E350. It has the same issue with Engine severely misfiring and jerky on the road as if it is going to STOP IN THE MIDDLE OF FREEWAY while driving and cause a SAFETY RISK for my family and others on the road. Specific component is Oil leaks from transmission wiring harness and ECM connector. The leak is from camshaft hall sensors and transmission drain plug. Mercedes Benz dealer in Pleasanton, CA has confirmed the issue after I paid $218 for diagnosis.

09/13/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/09/2021
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB4EA******
Summary

Severe gasoline leak smell inside and outside the vehicle. Smell is so bad as to make it impossible to stand next to the vehicle without gasping for air and watering eyes. Due to a fire hazard situation, car can not be parked inside the garage as there is a gas water heater installed in the vicinity. Fuel leak in the feed system has been a known problem in Mercedes vehicles in the past. A recall was even issued on E350, 2014 model (Recall # 15V792000). However, my vehicle was excluded from the recall on account of mfg. date not matching with the recall notice. But here we are same problem showing up in the vehicle even after so called fuel leak probe was closed. Took it to the dealer for diagnosis and repair was quoted to be $2297. That's an outrageous amount of money to repair a problem which should not have happened as part of regular wear and tear and is most certainly a fire-hazard and safety issue. My wife and kids ride in this vehicle several times a day and currently I can't let them in this car due to the fear of fire. I would kindly request you to reopen the fuel leak matter with Mercedes and look into the matter while I seek a reimbursement of the repair cost from Mercedes Corporate.

06/21/2021
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 06/21/2021
Crash: No
Fire: No
Vehicle Identification Number: wddhf8jb6eb******
Summary

Mercedes Benz E350 2014 - Panoramic Sunroof rattling and squeaking noise/sound: This issue has been reported by many online, and it is a well known problem with E350. It starts with a little bit of squeak and metallic rattle noise here and there, and then after a year or so it is almost happening all the time as you drive the car. Dealer states that Sunroof Frame bolts have to be retorqued and loose bolts which rattle around have to be put back on. Estimated cost $712. If not a safety risk causing Pano sunroof to eventually fly off, it should definitely be a recall as many E350 owners have reported the same issue, and it is a manufacturer defect.

04/18/2021
Components: POWER TRAIN,SEATS
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB3EA******
Summary

SEAT TOOR COST 850 TO GET REPAIRED 1500 FOR A KEY PLUS PROGRAMMING SO REFICULAS

04/14/2021
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB4EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF DANBURY (100 FEDERAL RD, DANBURY, CT 06810, (203) 778-6333) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

03/23/2021
Components: STEERING,AIR BAGS
Incident Date: 01/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF0EF******
Summary

TAKATA PASSENGER AIR BAG HAS STILL NOT BEEN REPLACED, NOR HAS A TIME FRAME BEEN ESTABLISHED. DRIVER AIR BAG SYSTEM WAS MODIFIED AND NOW THE STEERING WHEEL NO LONGER GOES UP & DOWN.

03/13/2021
Components: ELECTRICAL SYSTEM
Incident Date: 03/12/2021
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF5KB0EB******
Summary

BURNING SMELL INSIDE THE CAR AND STATIC/CRACKLINGS NOISE FROM THE SPEAKER SYSTEM. NOISE CONTINUED WITH ENGINE OFF AS WELL AS ENGINE ON. SPEAKERS STARTED POPPING WITH SOUND LIKE GUNFIRE. SMELLED LIKE ELECTRICAL FIRE WAS HAPPENING. THEN ALL OF A SUDDEN HUGE AMOUNTS OF SMOKE BEGAN TO FILL THE BACK INSIDE OF CAR AROUND THE BACK DOOR PASSENGER SIDE AS I SAT IN THE CAR. CAR WAS IN PARKED POSITION AT THIS MOMENT N ENGINE WAS RUNNING N RADIO ON. I TURNED OFF CAR AND STREAM N JUMPED OUT OF CAR WAS EXTREMELY FRIGHTENING MOMENT. STILL POPPING SOUND AFTER ENGINE WAS TURNED OFF SO I CALL 911. FIRE DEPT N POLICE CAME OUT N SMELT BURNING SMELL FROM SMOKE N HEARD POPPING FROM BELIEVE SPEAKERS THEREFORE FIRE DEPT DISMANTLE SEVERAL FUSES FROM UNDER HOOD ETC SINCE THEY COULD NOT DISMANTLE THE DOOR PANEL WHERE THE SMOKE WAS SPILLING FROM. THIS WAS EXTREMELY EMOTIONAL FOR ME. I FEEL THE CAR IS A SAFETY HAZARD AND MERCEDES NEED TO PAY FOR THIS REPAIR N DEALER WHERE IT WAS PURCHASED

03/09/2021
Components: AIR BAGS
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF EASTON (4300 MORSE CROSSING, COLUMBUS, OH 43219, (614) 591-8625) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

03/05/2021
Components: FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
Incident Date: 12/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB8EA******
Summary

WHEN I PUT GAS IN THE CAR BEYOND ONE QUARTER OF A TANK, I GET A VERY STRONG GAS SMELL COMING FROM THE DRIVERS SIDE REAR FENDER AND TIRE AREA.. THERE IS NO VISIBLE GAS LEAK ON MY GARAGE FLOOR. THE CAR IS STATIONARY/PARKED IN THE GARAGE

03/03/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,SEATS
Incident Date: 11/11/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JBXEA******
Summary

HEY I HAVE 2014 MERCEDES E350 WITH 57K ON IT. DRIVER SEAT HAS A TEAR AFTER TAKING TO THE MB DEALERSHIP AND WAS TOLD THAT IT IS A COMMON PROBLEM AND MY 7 SPEED TRANSMISSION HAS KINDA OF A SLIP IN 3 AND 4 GEAR ALSO TOOK TO MY DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG DID MORE RESEARCH AND FOUND OUT THAT ITS ALSO A COMMON PROBLEM

02/09/2021
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB7EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425)249-7391) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/23/2021
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB4EF******
Summary

RECEIVED A RECALL NOTICE FOR AIRBAG NHTSA ID 19V010. I HAVE TRIED FOR 2 YEARS TO GET IT REPLACED. THEY SAY IT IS STILL ON HOLD. NO PARTS.IT APPEARS THEY ARE NOT THAT CONCERNED ABOUT THIS. I THOUGHT AIRBAGS ARE NECESSARY IN A ACCIDENT TO SAVE LIVES. THE CAR IS NOW 7 YEARS OLD. ARE THEY WAITING FOR IT TO DIE FIRST?

01/22/2021
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB0EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/19/2021
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB2EF******
Summary

MERCEDES HAS FAILED TO COMPLY WITH ITS OBLIGATION UNDER ITS RECALL CAMPAIGN 201901001 TO REPLACE THE TAKATA PASSENGER SIDE AIR BAG. IT HAS BEEN NEARLY TWO YEARS SINCE THE RECALL NOTICE DATED "FEBRUARY 2019" WAS RECEIVED.

01/08/2021
Components: POWER TRAIN,STEERING
Incident Date: 07/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB3EA******
Summary

TL* THE CONTACT OWNS 2014 MERCEDES-BENZ E350. THE CONTACT STATED WHILE REVERSING, THE GEAR SHIFTER FAILED TO RELEASE FROM PARK. THE CONTACT RESTARTED THE VEHICLE AND THE GEAR SHIFTER FAILED TO RELEASE FROM THE REVERSE POSITION INTO DRIVE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF COCONUT CREEK (4250 FL-7, COCONUT CREEK, FL 33073, (954) 406-1167) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,800.*LN*JB CONSUMER STATED MALFUNCTION HAPPENED SEVERAL TIMES. *JB

12/16/2020
Components: SEATS
Incident Date: 12/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E250. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS COVERED WITH A SYNTHETIC MATERIAL CALLED MB TEX. THE MATERIAL WAS TORN. THE CONTACT HAD TO PLACE A COVER OVER THE SEAT TO AVOID BEING POKED OR CUT BY THE MATERIAL AND TO AVOID MAKING CONTACT WITH THE HEATING MECHANISMS WITHIN THE SEAT. THE CONTACT CONTACTED MERCEDES-BENZ OF ARLINGTON LOCATED AT 585 N GLEBE RD, ARLINGTON, VA 22203 (703)525-2100, WHO ACKNOWLEDGED THE FAILURE HOWEVER, THERE WAS NO FIX FOR THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VIN WAS NOT AVAILABLE.

12/11/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ7DB5EF******
Summary

MERCEDES HAS REFUSED TO REPLACE DEFECTIVE TAKATA AIRBAG SINCE FEBRUARY OF 2019 MAKING DIFFERENT EXCUSES WHY THEY CAN'T REPLACE THE PASSENGER SIDE AIRBAG WITH KNOWLEDGE THAT IF ACCIDENT CAN BE LIFE THREATENING.

12/10/2020
Components: STEERING,LANE DEPARTURE
Incident Date: 12/10/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB9EA******
Summary

MY STEERING WHEEL WILL NOT TELESCOPE UP/DOWN. I HAVE HAD THIS REPAIRED 2X'S IN THE PAST 3 YEARS. 5/2017, 6/2018, 8/2019, 12/2020 ADDITIONALLY, THE BLIND SPOT ASSIST NOTIFICATION GOES OFF WHEN THERE'S NOT A CAR AROUND ME. TYPICALLY HAPPENS WHEN I'M DRIVING AND GO DOWN A SLIGHT DECLINE IN THE ROAD.

11/18/2020
Components: ENGINE
Incident Date: 11/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB9EB******
Summary

CAR WAS PURCHASED FROM MERCEDES DEALERSHIP IN 2016 AND HAS ONLY BEEN SEEN BY MERCEDES DEALERSHIPS FOR SERVICE. IN 2019, A OIL SEEPAGE WAS NOTED DURING ANNUAL MAINTENANCE HOWEVER NO REPAIR OR DIAGNOSIS WAS PERFORMED. AT THIS TIME, THE CAR ONLY HAD 36,000 MILES ON IT. IN NOV OF 2020, THE CAR WAS TAKEN IN TO THE SAME DEALERSHIP FOR ANNUAL SERVICE. THE CAR NOW ONLY HAD 40,000 MILES BUT WAS GIVEN A 50K SERVICE. AT THE TIME OF SERVICE, THE TECHNICIAN EXPLAINED THAT OIL WAS LEAKING FROM THE ENGINE COVER AND HAD ALSO CONTAMINATED THE DRIVE BELTS. REPAIRS TO ENGINE COVER, BELT AND TENSIONER CAME TO $3000+. DEALERSHIP HAD NO EXPLANATION FOR WHY AFTER SUCH A SHORT TIME WITH LIMITED DRIVING, THE CAR HAD SUCH SIGNIFICANT REPAIRS NEEDED. A TIRE PRESSURE SENSOR HAD ALSO FAILED. FROM MY RESEARCH THIS ISSUE IS KNOWN, HOWEVER SHOULD NOT BE HAPPENING TO A CAR BEGINNING ONLY 5 YEARS AFTER OF MANUFACTURING WITH LESS THAN 37,000 MILES.

11/02/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 10/23/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB6EA******
Summary

BURNING SMELL INSIDE THE CAR AND STATIC AND CRACKLING NOISE FROM THE SPEAKER SYSTEM. NOISE CONTINUED WITH ENGINE OFF. VEHICLE WAS TAKEN TO THE MERCEDES BENZ DEALER FOR REPAIRS. THE SOUND AMPLIFIER AND THE CENTER DASH SPEAKER WERE FOUND TO BE BURNT. THEY REPLACED THE SOUND AMP., FLASH & SCN CODE COMMAND UNIT, AND SATELLITE RADIO CONTROL UNIT

10/29/2020
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF3EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF ST. CHARLES (225 N, S RANDALL RD, ST. CHARLES, IL 60174, (888) 742-6095) WAS CONTACTED BY PHONE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/26/2020
Components: AIR BAGS
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

I RECEIVED A LETTER OVER 2 YEARS AGO AND HAVE CALLED MB REPEATEDLY ABOUT THE REPAIR. THEY SAY IT HASN'T BEEN RESOLVED YET BUT ONCE THEY DO THEY WILL LET OWNERS KNOW. AS BEST I CAN TELL THE ISSUE IS NOT REPLACING THE FAULTY AIRBAG BECAUSE THEY DON'T WANT TO OUTLAY THE COST. BMW TRIED THIS WITH ANOTHER CAR I OWNED AND AFTER SEVERAL CALLS THEY FINALLY SENT A REPLACEMENT TO THE DEALER AND REPLACED IT,. HOW IS IT MB CAN KEEP GOING ON ALMOST 3 YEARS WITHOUT DOING ANYTHING? IF MY CHILD GETS HURT DUE TO THIS I WOULD BE FORCED TO PURSUE LITIGATION. IT SEEMS LIKE THEY ARE JUST DRAGGING THEIR FEET.

10/24/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 10/24/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KFXEF******
Summary

TRUNK HAS OPENED 6 - 8 TIMES ON ITS OWN. IN JUST OVER 5,000 MILES OF OWNERSHIP AND TWO DOCUMENTED ATTEMPTS TO REPAIR THE PROBLEM PERSISTS. THE TRUNK OPENS ON ITS OWN IN NEARLY ANY COMBINATION OF; IN MOTION, STOPPED, IN GEAR, OUT OF GEAR, MODERATE SPEED (40-50 MPH), LOW SPEED (A CRAWL) COOL TEMPS., WARM TEMPS., TOP UP, TOP DOWN. I HAVE EVEN TRIED, WHILE THE CAR IS IN MOTION, TO DELIBERATELY OPEN THE TRUNK WITH THE KEY FOB AND WITH THE DOOR MOUNTED RELEASE. IT DID NOT OPEN WHEN I TRIED TO REPLICATE AN UNINTENTIONAL OPENING. MOST RECENT INCIDENT, 10/24/2020- WHILE IN MY GARAGE, TEMPERATURE COOL ~ 65 DEGREES, KEY IN IGNITION ENGINE AND RUNNING FOR ABOUT 1-2 MINUTES, BOTH CAR DOORS CLOSED, PUTTING ON SEAT BELT, EMERGENCY BRAKE STILL ON, STILL IN PARK, HEARD THE TRUNK POP OPEN. CONFIRMED THE OPEN TRUNK IN THE REAR-VIEW MIRROR. THE EIGHT + MONTHS BETWEEN THIS OCCURRENCE AND THE LAST ATTEMPT TO REPAIR IS MISLEADING AS THE CAR'S BEEN DRIVEN LESS THAN 500 MILES BETWEEN THE LAST REPAIR AND WHEN THE TRUNK OPENED ON ITS OWN THIS TIME.

10/18/2020
Components: STEERING,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 11/02/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF5EF******
Summary

RECALL NOTICES AND FAILURE TO PROVIDE A REMEDY FOR STEERING COLUMN ISSUES, ETC. WHICH PRESENT POTENTIAL FOR DANGEROUS AIRBAG DEPLOYMENT, HAVE SURFACED NO RESOLUTION. DEALERSHIPS HAVE IGNORED QUESTIONS AND REPRESENTATIVES HAVE BEEN HOSTILE WHEN ASKED ABOUT NUMEROUS SAFETY ISSUES.

10/07/2020
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ MANHATTAN (770 11TH AVE, NEW YORK, NY 10019; (212) 629-1600) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/05/2020
Components: AIR BAGS
Incident Date: 10/05/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/30/2020
Components: UNKNOWN OR OTHER
Incident Date: 09/21/2020
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF8JBXEB******
Summary

AFTER DRIVING FOR 1 HOUR, BACK SEAT SHELF SPEAKER MADE A LOUD POPPING AND HUMMING NOISE AND EMITTED A STRONG BURNING SMELL. TRUNK OPENED AND CONFIRMED SMOKE COMING FROM REAR AMPLIFIER, STRONG SMELL OF PLASTIC MELTING AND SPEAKERS WERE TOO HOT TO TOUCH. DISCONNECTED AMPLIFIER FROM BATTERY AND TOOK VEHICLE TO DEALER WHO CONFIRMED. DEALER RE-HOOKED AMPLIFIER TO BATTERY, CONFIRMED THAT AMPLIFIER WAS INDEED SMOKING AND SPEAKERS WOULD NEED REPLACING AS WELL. VEHICLE ONLY HAS 57,750 MILES AND IS OUT OF WARRANTEE. LOCAL DEALER MAINTENANCE REPRESENTATIVE AGREED THAT A VEHICLE WITH SUCH LOW MILEAGE SHOULD NOT BE CATCHING FIRE BUT DEALER WOULD NOT COVER COST OF REPAIR.

09/28/2020
Components: ELECTRICAL SYSTEM
Incident Date: 09/25/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB9EB******
Summary

WEATHER WAS HOT AND HAD BEEN DRIVING ON HIGHWAY FOR HOURS AT TIME OF INCIDENT. SPEAKERS STARTED POPPING WITH SOUND LIKE GUNFIRE. SMELLED LIKE ELECTRICAL FIRE WAS HAPPENING THEN SOME SMOKE SEEN. STOPPED CAR. STILL HEARD POPPING SEVERAL MINUTES AFTER CAR TURNED OFF AND EXITED CAR. MECHANIC WAS CALLED AND FOUND POPPING IN SPEAKERS AND ESPECIALLY REAR DECK BASS SPEAKERS. HE RECEIVED 2 SMALL 2ND DEGREE BURNS AFTER TOUCHING THEM WITH BACK OF HIS HAND. HE DISCONNECTED BASS SPEAKERS AND PROBLEM WAS MOSTLY SOLVED THOUGH SIMILAR BUT SINGLE POPS STILL PERIODICALLY CONTINUE ON/NEAR OTHER SPEAKERS IN CAR. WILL PROBABLY HAVE SAME FAILURE ISSUE ON REMAINING SPEAKERS IN NEAR FUTURE.

09/27/2020
Components: AIR BAGS
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF8EF******
Summary

CAR PURCHASED 12\18,DEALER SAID HE HAD SAME PROBLEM WITH RECALL I SHOULD CALL MERCEDES. MERCADES SAID THEY WERE WAITING FOR AIR BAGS TO COME IN.HAVE NOT GOT ANY NOTICE THAT PROBLEM IS FIXED.I AM LEFT WITH A CAR THAT I WILL NOT HAVE A FRONT PASSENGER. +

09/24/2020
Components: ENGINE
Incident Date: 09/03/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 4JGDA2EBXEA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E-350. THE CONTACT STATED THAT THERE WERE HIGH TEMPERATURE EMISSION FUMES COMING INTO THE ENGINE AND PASSENGER COMPARTMENTS. A MISSING BOLT THAT HOLDS THE EMISSIONS PORTIONS THAT ROUTS THE EMISSION FUMES OUT OF THE VEHICLE. THE ENGINE COMPARTMENT NOW HAD DAMAGE OF BURNED INSTALLATION, MELTED ELECTRICAL WIRING AND COMPONENTS AND THE FIRE WALL ALL HAVING TO BE REPLACED. THE DEALER (MERCEDES-BENZ OF WEST HOUSTON 1025 HIGHWAY 6 N, HOUSTON, TX 77079 (281) 492-5800) HAVE THE VEHICLE AND WERE PERFORMING THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,579.

09/14/2020
Components: ELECTRICAL SYSTEM
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB7EF******
Summary

WHILE DRIVING ON THE HIGHWAY THERE WAS A BURNING SMELL COMING FROM INSIDE THE CAR. MY SON PULLED OVER AND OPENED THE DRIVER SIDE DOOR THERE WAS SMOKE COMING FROM THE FRONT DOOR SPEAKER. WE FOUND SEVERAL COMPLAINTS ONLINE OF THE SAME ISSUE WITH SAME YEAR MAKE AND MODEL OF MERCEDES. WE BROUGHT IT TO RAY CATENA IN EDISON NJ EXPLAINED THE PROBLEM AND THEY STATED IT WAS NOT COVERED EVEN THOUGH THEY STATED A FAULTY AMPLIFIER AFTER TRYING TO REPLACE THE SPEAKER WHICH MELTED ON THEM AS WELL. THIS IS A DEFINITE SAFETY ISSUE AS MY SON COULD HAVE BEEN INJURED BE SO HE WAS DRIVING AT THE TIME. THIS WAS NOT A NORMAL WEAR AND TEAR REPAIR.

09/12/2020
Components: AIR BAGS
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF8EF******
Summary

HAVE WAITED OVER 3 YEARS TO GET AIR BAG REPLACED; MERCEDES BENZ DEALERSHIP SAYS THEY ARE STILL WAITING FOR PARTS

09/08/2020
Components: STEERING,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB6EA******
Summary

WHILE DRIVING THE VEHICLE AT 40MPH ON A CITY STREET, ALL WARNING LIGHTS SUDDENLY CAME ON AND THE MOTOR STALLED. THE VEHICLE LOST ALL STEERING, BRAKING AND SPEED CONTROL. THE VEHICLE HAD TO BE REMOVED FROM THE ROAD BY A TOW TRUCK. IT WAS A DANGEROUS SITUATION AS THE VEHICLE LOST ALL CONTROLS WHILE IN MOTION. THE VEHICLE WAS LOCKED IN PARK AND DASH WARNING OF "PRE-SAFE CONDITIONS, DO NOT SHIFT."

08/27/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KFXEF******
Summary

I CANNOT GET MY 2014 MB E350 CABRIOLET TAKATA AIRBAG THAT HAS BEEN RECALLED REPAIRED BY MY DEALERSHIP. IT IS DANGEROUS TO DRIVE HERE IN VERY HOT PHOENIX ARIZONA. I HAVE NOT EVEN BEEN GIVEN A FUTURE TIME FOR REPAIR. MY DEALERSHIP DOES NOT CONTACT ME WITH INFORMATION. I AM PND TAK PSAB PHASE 4. WHY IS MINE NOT REPLACED?

07/08/2020
Components: AIR BAGS
Incident Date: 07/01/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB5EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803; (781) 229-1600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/07/2020
Components: AIR BAGS
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB5EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V101000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/07/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB4EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED EURO MOTORCARS DEVON MERCEDES-BENZ (214 W LANCASTER AVE, DEVON, PA 19333 (610) 687-1500) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

06/30/2020
Components: ELECTRICAL SYSTEM,STRUCTURE
Incident Date: 06/26/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KBXEB******
Summary

I WAS DRIVING THE CAR DOWN 880 UNTIL I SUDDENLY HEARD A CRACKLINGS NOISE COMING FROM THE BACK OF MY CAR. I HAD JUST GOTTEN THE CAR SERVICED A WEEK BEFORE SO THIS WAS VERY UNPLEASANT AND SURPRISING. I ENDED UP TURNING BACK AND PARKING MY CAR AT HOME. THE NEXT DAY WHILE DRIVING TO THE DEALER I STILL HEARD THE NOISE AND THERE WAS A WEIRD BURNING SMELL. THE NOISE CONTINUED EVEN AFTER SHUTTING OFF THE CAR. I WENT TO THE DEALER AND THEY DIAGNOSED THAT THE RIGHT PASSENGER SPEAKER HAD MELTED AND THEY ALSO CHANGED MY AMP. IN MY DEALER NOTES, IT STATES THAT THERE HAVE BEEN MULTIPLE OCCURRENCES YET IT SEEMS LIKE THERE IS NO RECALL. *TR

06/09/2020
Components: AIR BAGS
Incident Date: 06/09/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JB2EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350 THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF*JB

06/07/2020
Components: STEERING
Incident Date: 06/06/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EA******
Summary

ELECTRIC STEERING FAILED WHILE DRIVING ON A CITY STREET. ALMOST CRASHED, WIFE'S CAR, I WAS DRIVING. SHE WOULD NEVER HAVE BEEN ABLE TO TURN THE STEERING WHEEL TO SAFELY GET THE CAR OFF THE ROAD.. STEERING FAILURE ALERT CAME ON DASH. WEEKEND, PROBLEM NOT DIAGNOSED YET. A WEB SITE SHOWS THAT THERE WAS A FACTORY RECALL FOR THIS PROBLEM WITH CARS BUILT BETWEEN AUG. 2013 TO AUG. 2015. BAD ELECTRIC MOTORS. CAR HAS 32,000 MILES

05/21/2020
Components: UNKNOWN OR OTHER
Incident Date: 05/12/2014
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF5KB8EA******
Summary

I WAS EASING INTO MY GARAGE AND SUDDENLY THE CAR ACCELERATED AND THE BRAKES WOULD NOT WORK. *TR

05/18/2020
Components: STEERING
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB0EA******
Summary

'STEERING WHEEL MALFUNCTION' DISPLAY WHILE DRIVING. THE STEERING WHEEL COULDN'T BE TURNED. I COULD EITHER GO STRAIGHT OR REVERSE, BUT COULD NOT TURN THE STEERING WHEEL. I WAS DRIVING OUT OF MY NEIGHBORHOOD, ALL OF THE SUDDEN, THE DISPLAY POPPED UP, BEFORE I WAS GOING DOWN THE CURVY HILL. THIS IS DANGEROUS THAT IT CAN JUST HAPPEN WHILE YOU DRIVE. IT CAN TAKE SOMEONE'S LIFE IF DRIVE OUT ON THE FREEWAY AT A HIGH SPEED AND THE STEERING WHEEL CANNOT BE TURNED. IT IS ALSO DANGEROUS FOR ME TO STOP IN THE MIDDLE OF THE STREET IN MY NEIGHBORHOOD BECAUSE I COULDN'T TURN LEFT OR RIGHT TO EVEN PARK THE CAR SAFELY. I WAS LUCKY THAT THE DISPLAY POPPED UP AND THE STEERING WHEEL MALFUNCTION OCCURRED BEFORE I DRIVE DOWN THE CURVY HILL TO GET ON THE FREEWAY. HAD THIS HAPPENED WHEN I GOT ON THE CURVY HILL OR THE FREEWAY, A POTENTIAL DEATH ACCIDENT COULD HAVE OCCURRED. *TR

04/29/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB1EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES BENZ OF DEL RAY BEACH (101 LINTON BLVD, DEL RAY BEACH, FL 33444, (561)291-6095) WAS CONTACTED BY PHONE AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/13/2020
Components: UNKNOWN OR OTHER
Incident Date: 04/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHH8JB7EA******
Summary

MY 2014 MERCEDES-BENZ E350S WAGON HAS KNOWN DEFECTIVE WOOD TRIM THAT HAS FADED WITHIN 5 YEARS AND HAS BECAME CLOUDY, AND DETERIORATED OVER TIME DUE TO INADEQUATE UV RAY PROTECTION. THERE HAVE BEEN SEVERAL LAW SUITES FOR MODELS 2009 TO 2016. THE DEALER AND MERCEDES-BENZ USA HEADQUARTERS TOLD ME THAT THAT THE WOOD WOULD HAVE TO BE REPLACED AT MY COST. THIS IS A KNOWN DEFECT AND THE DEALERS HAVE BEEN TOLD TO SELL CARS AND DON'T MENTION THAT THE WOOD WOULD FADE OVER TIME.

03/12/2020
Components: STEERING,UNKNOWN OR OTHER
Incident Date: 07/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHH8JB7EA******
Summary

WHILE DRIVING THE ONBOARD COMPUTER FAILED RESULTING IN ALL THE WARNING LIGHTS GOING ON AND DISABLING THE POWER STEERING. MY MECHANIC DETERMINED THAT IT WAS DUE TO THE BLIND SPOT SENSORS WHICH ARE LOCATED IN THE REAR BUMPER GOING BAD BECAUSE OF SALT CORROSION. WROTE TO MERCEDES BUT HAVE NOT RECEIVED EVEN A RESPONSE. SEE THE ATTACHED LETTER IN THE DOCUMENTATION SECTION.

03/09/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF9EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. MERCEDES-BENZ OF OKLAHOMA CITY LOCATED AT (14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*DT*JB

03/07/2020
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

NOT YET REPLACED - RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.

02/29/2020
Components: AIR BAGS
Incident Date: 02/12/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

I RECEIVED AIRBAG RECALL NOTICE ONE YEAR AGO IN FEBRUARY 2019 AND AFTER CALLING THE MERCEDES BENZ DEALERSHIP THREE TIMES, HAVE BEEN TOLD THAT THE NEW PARTS ARE NOT AVAILABLE. THE MB DEALERSHIP IS UNABLE TO REMEDY THE SITUATION.

02/26/2020
Components: WHEELS
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KBXEA******
Summary

2ND RIM TO CRACK UNDER NORMAL USE [IN FL, NOT THE NORTH EAST WITH POTHOLES] MERCEDES MECHANIC TOLD US THAT THEY NEVER SHOULD HAVE MOUNTED LOW PROFILE TIRES ON THIS RIM. THE TIRES DO NOT OFFER ENOUGH PROTECTION FOR THE RIM FROM NORMAL DRIVING HAZARDS. THIS SHOULD BE A RECALL ITEM AS A CRACKED RIM CAUSES FLATS, AT HIGH SPEED THAT CAN BE DEADLY

02/24/2020
Components: AIR BAGS
Incident Date: 02/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF6EF******
Summary

ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. HOWEVER, A REMEDY IS NOT YET AVAILABLE? STILL??? I HAVE BEEN WAITING SINCE 2017!

02/12/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUBMER 19V01000 (AIR BAG) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ RBM OF ATLANTA 7640 ROSWELL ROAD ATLANTA, GA 30350, PHONE (770) 390-0700, WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/12/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

MERCEDES BENZ USA LETTER RECALL TO ME FEB MAR 2019 DEALER KEEPS SAYING NO PARTS

02/11/2020
Components: AIR BAGS
Incident Date: 02/11/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB3EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: NHTSA NUMBER 19V-010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/22/2020
Components: AIR BAGS
Incident Date: 01/22/2020
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB8EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/10/2020
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK7DF0EF******
Summary

TL* TAKATA RECALL- THE CONTACT OWNS A2014 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V01000 (AIR BAGS). AFTER CONTACTING THE DEALER MERCEDES BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE NC) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

01/10/2020
Components: AIR BAGS
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB8EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED RECALL NOTIFICATION NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND CALLED MERCEDES BENZ OF PRINCETON DEALER, (2910 US-1 LAWRENCEVILLE NJ 08648, (609) 771-8040) AND WAS INFORMED PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/30/2019
Components: SEATS
Incident Date: 10/15/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB4EA******
Summary

DRIVERS SEAT CUSHION THREADS TORN AT CENTER SEAM

12/05/2019
Components: AIR BAGS
Incident Date: 02/22/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF1EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/04/2019
Components: STEERING
Incident Date: 11/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB6EA******
Summary

POWER STEERING MALFUNCTION (CANNOT TURN BUT THE POWER WAS STILL ON. THE SCREEN IN FRONT OF DRIVER'S SEAT ALSO SHOWED THE MESSAGE.) SUDDENLY HAPPENED IN A SECOND WHEN I DROVE IN A LOW SPEED (AROUND 25-30). I WAS VERY VERY LUCKY ENOUGH TO SLIDE MY CAR SLOWLY BY THE CURB SINCE THE TRAFFIC WAS NOT HEAVY. I GOT MY CAR TOWED TO THE DEALER WHICH I JUST FINISHED MY YEARLY MAINTENANCE 10 DAYS AGO. THEY FOUND MY CAR'S COMPUTER HAD A BUG. THEY RE-PROGRAMMED MY CAR'S COMPUTER IN THE NEXT DAY. THE PROBLEM HAS SOLVED SO FAR. THIS HAD HAPPENED ABOUT 2 WEEKS AGO. I GOOGLED TO FIND THIS PROBLEM SEEMS HAPPENED A FEW TIMES BEFORE BUT NO RECALL. I DID THE MAINTENANCE WITH THE DEALER EVERY YEAR. DUE TO THE DEFECT AND DEALER'S NEGLIGENCE, MY LIFE HAD SERIOUSLY THREATENED BY THIS CRITICAL SITUATION. I WOULD URGE YOU TO INVESTIGATE THE SEVERITY FOR THIS CASE TO AVOID OTHER ACCIDENTS HAPPENING.

11/08/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF4EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED PARK PLACE MOTORCARS DALLAS AT 877-475-5033 (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED AIRBAGS WERE NOT REPLACED.*JB

11/06/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KFXEF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350A. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE ON JANUARY 18, 2019 REGARDING THE AIR BAGS. MERCEDES-BENZ OF GILBERT (3455 S GILBERT RD, GILBERT, AZ 85297, (480) 407-5800) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/08/2019
Components: POWER TRAIN,ENGINE
Incident Date: 10/07/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES E-350. WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL BUMPING NOISE COMING FROM THE ENGINE WITHOUT WARNING. THERE WERE NO VISIBLE LEAKS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BOULEVARD, PEMBROKE PINES, FL 33027, (954) 644-5035) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: [XXX] THE MANUFACTURER STATED THAT THEY WOULD LOOK INTO THE FAILURE. THE FAILURE MILEAGE WAS 85,000.*DT *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

10/01/2019
Components: AIR BAGS
Incident Date: 04/17/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF6EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF FORT MYERS (15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE IN 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

09/25/2019
Components: STRUCTURE
Incident Date: 09/04/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB5EA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING 20 MPH, SMOKE WAS DETECTED COMING FROM THE SPEAKER LOCATED ON THE REAR PASSENGER DOOR. THE VEHICLE WAS TAKEN TO ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) AND THE CONTACT WAS INFORMED THAT THE SPEAKER BURST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

09/18/2019
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF1EF******
Summary

2014 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL. *LD *JS

09/18/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB8EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION MERCEDES-BENZ OF DELRAY (LOCATED AT 1001 LINTON BOULEVARD, DELRAY, FL 33444, 561-291-6095) AND WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/17/2019
Components: STRUCTURE,VISIBILITY/WIPER
Incident Date: 09/16/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF9BB7EA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550. WHILE DRIVING AT LOW SPEEDS, THE REAR PASSENGER SIDE SPEAKER AND WINDOW BEGAN TO SMOKE. THERE WAS ALSO AN ABNORMAL RUBBER AND BURNING ODOR AND A CRACKING NOISE EMERGING FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF DENVER (940 S COLORADO BLVD, DENVER, CO 80246, (303) 953-4581), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,950.

09/12/2019
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDAA5KF7EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT SPOKE WITH TYSINGER AUTOMOTIVE (2712 MAGRUDER BOULEVARD, HAMPTON, VA 23666, (757)-865-8000) AND WAS INFORMED THAT THEY DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

07/30/2019
Components: ELECTRICAL SYSTEM
Incident Date: 07/27/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EB******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING 35 MPH, THE CONTACT SMELLED A BURNING ODOR AND NOTICED SMOKE COMING FROM THE REAR PASSENGER DOOR. THE CONTACT PULLED OVER AND HEARD A SIZZLING NOISE COMING FROM THE REAR PASSENGER DOOR SPEAKER. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE VEHICLE BE TAKEN TO A LOCAL DEALER. THE CONTACT DROVE TO MERCEDES-BENZ OF PLEASANTON (5885 OWENS DR, PLEASANTON, CA 94588, (925) 463-2525) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SPEAKER WAS MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.

07/30/2019
Components: AIR BAGS
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ7DB4EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550C. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134, (206) 467-9999) WAS INFORMED OF THE RECALL AND STATED THAT THE CONTACT WOULD BE NOTIFIED WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

07/27/2019
Components: ENGINE
Incident Date: 07/24/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KBXEA******
Summary

MERCEDES DEALERSHIP INFORMED ME THAT THE REAR MAIN SEAL OF MY AUTOMOBILE IS LEAKING AND COULD BE EXTREMELY DANGEROUS. THEY HAVE REFUSED TO CORRECT THIS SAFETY VIOLATION. THEY HAVE TO PULL THE ENGINE TO CORRECT IT. THIS LEAKAGE COULD CAUSE A FIRE CAUSING LOSS OF LIFE. I WAS INFORMED THE DEALER WOULD REPAIR THIS FOR ANYONE DRIVING A 2014 DIESEL AUTO. SINCE LESS THEN 3% OF CARS ARE DIESEL POWERED THIS IS OBVIOUSLY A WAY FOR MERCEDES TO AVOID REPAIRS. THEY STARTED REPAIRING THIS PROBLEM IN DIESEL CARS BEFORE MY WARRANTY EXPIRED. I HAVE BROUGHT MY MERCEDES IN FOR REGULAR MAINTENANCE CHECKS. IT IS OBVIOUS THAT THE COMPANY IS TRYING TO AVOID LOSSES RATHER THAN REPAIRING SAFETY PROBLEMS. MY AUTO WAS PURCHASED BRAND NEW. I AM WORRIED ABOUT MY LIFE AND MY CHILDREN. THIS IS GROSS NEGLIGENCE AND COULD LEAD TO LOSS OF LIFE IF NOT CORRECTED.

07/25/2019
Components: TIRES,WHEELS
Incident Date: 07/17/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB6EB******
Summary

I HAVE HAD 6 BLOW OUTS OR BUMPS IN MY TIMES IN 2.5 YEARS WITH THESE CONTIPROCONTACT 245/40 R 18 97V TIRES IN NORMAL, URBAN DRIVING. THE REP AT THE DEALERSHIP TOLD ME THAT THIS IS A VERY COMMON ISSUE WITH THESE TIRES AND HE DOES NOT RECOMMEND THEM TO ANYONE. THE MOST RECENT BLOWOUT HAPPENED WITH I WAS DRIVING 40 MPH AND I DID NOT HIT A POTHOLE OR BUMP. THAT TIRE WAS ONLY 3 MONTHS OLD WHEN IT BLEW. IN THE PREVIOUS 10 YEARS, I HAD 2 BLOW OUTS ON MY PREVIOUS. PLEASE INVESTIGATE

06/25/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF6EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS *TR

06/13/2019
Components: ELECTRICAL SYSTEM
Incident Date: 08/03/2018
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF8JB8EA******
Summary

THE VEHICLE WAS IN TRANSIT ON THE HIGHWAY AT CRUISING SPEEDS WHEN SUDDENLY THE RIGHT REAR SPEAKER BEGAN TO MAKE NOISES THAT SOUNDED LIKE A RATTLING OR CRACKLING. PREVIOUSLY, THE CAR HAD BEEN MAKING SIMILAR CRACKLING NOISES FROM THE FRONT DASHBOARD, HOWEVER UPON THE SPREAD OF THIS NOISE TO THE RIGHT REAR SPEAKER, THE CAR SOON FILLED WITH THE SMELL OF BURNING RUBBER AND SMOKE. AS THE SMELL PROGRESSED, I PULLED OVER IN FEAR OF A POTENTIAL FIRE AND HAD THE VEHICLE TOWED AFTER I WAS TOLD THAT IT COULD CATCH ON FIRE IF I CONTINUED DRIVING IT. THIS IS AN EXTREMELY DANGEROUS ISSUE THAT COULD MORE SEVERELY EFFECT ANOTHER INDIVIDUAL SHOULD THEY NOT BE AS KEEN ON NOTICING CABIN SOUNDS AND OR THE SMELL OF SMOKE. THE SMELL OF SMOKE IS RATHER POTENT AND INTENSE THOUGH, SO IT IS UNLIKELY THAT WOULD GO UNNOTICED.

06/12/2019
Components: AIR BAGS
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. MERCEDES-BENZ OF COCONUT CREEK (4250 N. STATE RD. 7, COCONUT CREEK, FL) STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/23/2019
Components: TIRES
Incident Date: 04/20/2019
Crash: No
Fire: No
Summary

UNDER NORMAL, URBAN DRIVING CONDITIONS ON PAVED ROADS AND HIGHWAYS, WE'VE HAD THREE (3) SIDEWALL FAILURES ON FRONT TIRES. A 2014 MB E350 SPORT SEDAN WITH 18" AMG WHEELS AND CONTINENTAL PROCONTACT 245/40 R18 TIRES. IN EACH CASE, WE NOTICED THE BUBBLED SIDEWALL BEFORE ANY INCIDENT. TIRES HAD 70% TREAD REMAINING WITH APPROX 10,000 MILES. FAILURE OCCURRED ON FRONT TIRES ONLY.

04/23/2019
Components: AIR BAGS
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB8EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345) WAS CONTACTED. THE MANUFACTURER WAS ALSO CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

04/19/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 03/17/2019
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF5KBOEA******
Summary

DISTRONIC WAS IN USE, AND FAILED. ABS LOCKE UP, CAUSING ME TO SKID INTO ANOTHER VEHICLE.

04/10/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 04/09/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EA******
Summary

FUEL SMELLS AND LEAKS SIMILAR TO EARLIER MODELS. MERCEDES CLAIMS THIS TO BE NORMAL IF THE TANK IS OVERFILLED WHEN I CALLED BUT DON'T REMEMBER THE NAME OF THE PERSON.

04/02/2019
Components: AIR BAGS
Incident Date: 04/01/2019
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF5KB4EA******
Summary

TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ E350. WHILE DRIVING LOW SPEEDS, THE CONTACT'S VEHICLE WAS T-BONED ON THE DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOTALED AND TOWED FROM THE SCENE. THE CONTACT AND PASSENGER SUFFERED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000 *BF ... CONSUMER STATED SEAT BELT DID NOT TIGHTEN DRIVING THE IMPACT. DRIVER RECEIVED HEAD INJURY AND BROKEN BONE IN HER LEFT HAND DUE TO FAILURE OF AIRBAGS. DRIVER WENT THE EMERGENCY ROOM. *JB *DT *TR

03/27/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF2EF******
Summary

2014 MERCEDES-BENZ E350 . CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICE TO REPLACE PASSENGER SIDE AIRBAG MODULE. *AS *TR

03/19/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ7DB7EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF HUNT VALLEY (9800 YORK RD #2, COCKEYSVILLE, MD 21030, 1-(410) 306-7080) WAS WAITING ON THE MANUFACTURER TO PROVIDE THE REMEDY AND PART. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

03/05/2019
Components: AIR BAGS
Incident Date: 01/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK7DF5EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/13/2019
Components: AIR BAGS
Incident Date: 02/13/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF8EF******
Summary

PURSUANT TO LAW 49 U.S.C. CHAPTER 301, I AM SUBMITTING A COMPLAINT THAT NHTSA RECALL #17V627 IS NOT BEING REMEDIED WITHIN A REASONABLE AMOUNT OF TIME BY MY MERCEDES-BENZ DEALER. I HAVE CALLED SEVERAL TIMES SINCE THE NOVEMBER 2017 RECALL WAS ISSUED AND AS OF TODAY (02.13.2019) THEY STILL DO NOT HAVE THE PART NOR DO THEY HAVE ANY ESTIMATED TIMELINE OF WHEN THEY WILL HAVE THE PART. I AM JUST TOLD TO CALL BACK.

02/13/2019
Components: AIR BAGS
Incident Date: 02/12/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/13/2019
Components: AIR BAGS
Incident Date: 02/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDKK7DF9EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550A. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408) 214-3009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

02/08/2019
Components: ELECTRICAL SYSTEM
Incident Date: 02/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB4EA******
Summary

SPEAKER IN RIGHT REAR DOOR HAS MELTED FOR THE SECOND TIME IN 5 MONTHS, CREATING A BURNING ODOR IN VEHICLE.

01/03/2019
Components: ENGINE
Incident Date: 05/09/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ7DB6EF******
Summary

CUSTOMER RAN CAR OUT OF OIL DESTROYING ENGINE AND TURBO'S TOTAL COST OF REPAIR IS 25,000

12/25/2018
Components: ENGINE
Incident Date: 12/24/2018
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF8JBOEA******
Summary

FOOT ON BRAKE TO EFFECT REVERSE AND THE ENGINE ACCELERATED AT HIGH SPEED UNCONTROLLED AND HIT TWO CARS IN REVERSE AND TOTALLY DESTROYED MY CAR.. THE VEHICLE WAS STOPPED IN A PARKING LOT

12/23/2018
Components: WHEELS
Incident Date: 12/20/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB3EA******
Summary

REPEATED FLAT TIRE/TIRE DAMAGE WHILE DRIVING OVER SMALL POTHOLES IN ROAD IN WASHINGTON DC METRO AREA(SMALL ROADS/HIGHWAY). FREQUENTLY 2 TIRES ARE DAMAGED ON THE SAME SIDE. . REQUIRED REPLACEMENT OF NINE TIRES SINCE 2015 WITH FIVE TIRES CHANGED OVER THE LAST 5 MONTHS(SINCE AUGUST 2018).APPARENTLY, LOW PROFILE CONTINENTAL TIRES(245/40R18) USED BY MERCEDES FOR THE E350 ARE KNOWN TO BE A ROAD HAZARD. ON ONE OCCASION, A "BUBBLE" WAS NOTED DURING INSPECTION OF TIRE. I WAS TOLD NO OTHER/MORE DURABLE TIRES CAN BE USED WITH THE E350 MODEL! CLEARLY, THIS TIRE MODEL IS PRONE FOR FREQUENT FAILURE AND MAY PRESENT A ROAD HAZARD FOR DRIVERS AND CAR OCCUPANTS.

12/10/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/10/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB2EA******
Summary

PRE SAFE COLLISION WARNING- THE LIGHTS BEEPS WHEN THERE IS NOTHING IN FRONT OUR NEXT TO ME. IT IS VERY DISTRACTING. I TOOK THE CAR IN TO THE DEALER THREE TIMES ALREADY FOR THE SAME PROBLEM. NOW IT IS STILL BEEPING. THERE NEEDS TO BE A RECALL BECAUSE IT IS VERY DISTRACTING AND CAN CAUSE AN ACCIDENT.

12/05/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 12/03/2018
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF8JB6EA******
Summary

I WAS DRIVING ON ROUTE 40 (SPEED LIMIT 55MPH, BUT 45 MPH DUE TO CONSTRUCTION) WHEN I BEGAN HEARING RATTLING IN MY REAR PASSENGER SIDE SPEAKER, THEN CRACKLING, A BURNING SMELL AND THEN SMOKE FILLED MY VEHICLE. I BELIEVED MY VEHICLE WAS ON FIRE. HAD I NOT REMAINED CALM, I COULD HAVE CAUSED AN ACCIDENT. I ENDED UP DRIVING TO A NEARBY WALMART PARKING LOT WHERE I LEFT MY VEHICLE UNTIL IT WAS TOWED TO THE DEALERSHIP FOR A DIAGNOSTIC. THE TOW TRUCK DRIVER ALSO CONFIRMED SMELLING THE BURNING UPON STARTING MY VEHICLE TO PULL IT ONTO THE TOW TRUCK. THIS HAPPENED ALTHOUGH NO AUDIO WAS BEING USED IN THE VEHICLE. I GOOGLED THE ISSUE AND LOCATED SIMILAR STORIES ON MBWORLD.ORG FORUM DATING BACK TO 2016. THE ISSUE IS MELTING HARMON KARDON SPEAKERS IN THE 2014 E350 MODEL. SPEAKERS DO NOT MELT AS A PART OF NORMAL WEAR AND TEAR, BUT BECAUSE OF POOR WIRING, ADHESIVE AND/OR CRAFTSMANSHIP. MY SERVICE ADVISOR CALLED ME TODAY AND CONFIRMED MY SUSPICIONS THAT THE REAR PASSENGER SPEAKER HAD IN FACT MELTED AND MY FRONT DRIVER SIDE SPEAKER IS ALSO IN THE PROCESS OF SUFFERING THE SAME FATE. BOTH NEED REPLACING. BECAUSE MY VEHICLE HAS BEEN OUT OF WARRANTY FOR JUST OVER A YEAR, THERE ARE NO RECALLS FOR THIS ISSUE AND IT IS NOT A "KNOWN ISSUE" I AM EXPECTED TO PAY OUT OF POCKET FOR 2 MALFUNCTIONING/ MELTING SPEAKERS CAUSED BY THE MANUFACTURER. THIS IS A SAFETY ISSUE, COULD HAVE CAUSED BOTH AN ELECTRICAL FIRE IN MY VEHICLE (NEAR MY GAS TANK) AND ME TO HAVE GOTTEN IN AN ACCIDENT. PLEASE ISSUE A RECALL BEFORE SOMEONE IS SERIOUSLY HURT.

10/16/2018
Components: AIR BAGS,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/27/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF9BB3EA******
Summary

IN STOP AND GO TRAFFIC APPROACHING AN INTERSECTION ON A WET ROAD, THE CAN BUS FAILED, DISABLING ALL OR NEARLY ALL SAFETY SYSTEMS. AT THE TIME, NUMEROUS WARNING MESSAGES AND LIGHTS APPEARED ON THE DASH FOR SRS, ABS, SEATBELT PRETENSIONER, ETC. THE ENGINE WOULD NOT TURN OFF USING THE START-STOP BUTTON, AND THE VEHICLE WOULD NOT SHIFT OUT OF DRIVE. ACCORDING THE DEALER SERVICE CENTER, A REAR BLIND SPOT RADAR SENSOR IS CORRODED, AND CAUSED A SHORT IN THE CAN BUS. THIS EXACT FAILURE HAS OCCURRED WITH AT LEAST ONE OTHER VEHICLE, DOCUMENTED HERE: HTTPS://WWW.BENZWORLD.ORG/FORUMS/W212-E-CLASS/2911098-LANE-ASSIST-RADAR-SENSOR-FAILURE-CAUSES.HTML IT APPEARS THAT WHILE CORRODED RADAR SENSORS ARE FAIRLY COMMON, WATER FROM THE ROAD CAN SOMETIMES CAUSE THE SENSOR TO SHORT THE ENTIRE CAN BUS. I CAN PROVIDE THE EXTENDED PRINTOUT OF STORED CAN FAILURE MESSAGES IF NECESSARY.

09/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 09/13/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB4EA******
Summary

RIGHT REAR SPEAKER STARTED MAKING A CRACKLING SOUND AND INTERIOR SMELLS LIKE BURNING RUBBER OR WIRES. SOUND HAPPENS EVEN IF RADIO IS TURNED OFF.

08/13/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 08/13/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EA******
Summary

08/13/2018 WHEN I WAS DRIVING HOME TODAY STEERING AND BRAKES FAILED FOR LIKE 1-2 MINUTES AND I LOST CONTROL.. THEN ALL THE INSTRUMENT WARNING LIGHTING STARTED TO FLASH CONTINUALLY THE TEMP GAUGE AND RPM WAS IN MOTION. SRS AND ALL PRE SAFE FUNCTIONS MALFUNCTIONED I CAN SEND AN VIDEO OF THIS IF THERE IS A WAY TO UPLOAD. I THINK THIS IS A SERIOUS SAFETY ISSUE WHAT IF I LOST CONTROL ON A HIGHWAY, EVEN FOR A SPLIT SECONDS. WHY I BOUGHT A MERCEDES I THOUGHT ITS A SAFER CAR WELL THAT'S HOW THEY ADVERTISE IT THE BEST OR NOTHING. BUT THAT COUPLE OF MINUTES WAS SCARY AND SHOCKING FOR ME

08/02/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/17/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB2EB******
Summary

PRE SAFE COLLISION WARNING SYSTEM FAULT, WITH REPEATED FALSE ALERTS WHILE VEHICLE IN MOTION, WITHOUT ANY NEARBY VEHICLES OR OBSTRUCTIONS AHEAD. FALSE ALERTS CAN RESULT IN SUDDEN BRAKING RESPONSE, WHICH CAN BE A HAZARD TO FOLLOWING OR SURROUNDING TRAFFIC.

07/31/2018
Components: ELECTRICAL SYSTEM
Incident Date: 02/15/2017
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF8JB7EB******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING VARIOUS SPEEDS, THE SPEAKERS IN THE REAR OF THE VEHICLE MADE AN ABNORMAL NOISE AND THEN BEGAN TO SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, 888-398-3936) WHERE DIAGNOSTIC TESTING FOUND NO FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 51,968.

05/09/2018
Components: VISIBILITY
Incident Date: 04/28/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB8EA******
Summary

WHILE DRIVING EAST BOUND ON HWY20 A SMALL PIECE OF GRAVEL/ROCK HIT THE WINDSHIELD AND MADE A SMALL DING. OVER THE NEXT FEW DAYS A CRACK BEGAN TO FORM THAT BEGAN AT THE BASE OF THE WINDSHIELD AND SPREAD UP AND ANGLED ACROSS THE MIDDLE OF THE WINDSHIELD.

04/27/2018
Components: STEERING
Incident Date: 01/20/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDHH8JB9EA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE THE VEHICLE WAS STOPPED, THE STEERING ABILITY SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT CALLED MERCEDES-BENZ AT QUIRK AUTO PARK (327 HOGAN RD, BANGOR, ME 04401, 207-299-1641) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,500.

03/29/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/24/2018
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF5KB2EB******
Summary

WHILE PARKED FOR ABOUT 30 MINUTES AFTER A SHORT DRIVE SMOKE BEGAN COMING OUT FROM THE FRONT GRILL, FROM UNDER THE HOOD, AND FROM WHEEL WELLS. FIRE DEPT. WAS CALLED IMMEDIATELY. THE FIRE STATION WAS NEXT TO THE PARKING LOT WHERE THE CAR WAS PARKED SO THEY ARRIVED QUICKLY. THE INSURANCE COMPANY DETERMINED THE CAR WAS A TOTAL LOSS..

03/22/2018
Components: SEATS
Incident Date: 02/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB3EA******
Summary

THE MB-TEX UPHOLSTERY HAS A 10 INCH TEAR ALONG THE "SEAM" OF THE UPHOLSTERY ON THE DRIVER'S SEAT NEAR THE CENTER OF THE SEAT. ON FURTHER RESEARCH, THIS IS AN EXTREMELY COMMON PROBLEM RELATED TO MERCEDES WITH MB-TEX (NOT SIMPLY THIS YEAR AND MODEL).

03/05/2018
Components: AIR BAGS
Incident Date: 02/07/2018
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF4EF******
Summary

I HAVE RECEIVED NOTICE TO REPLACE A DEFECTIVE AIRBAG. NOT A SINGLE DEALERSHIP IN GA HAS ONE TO REPLACE IT WITH.

02/07/2018
Components: STEERING,AIR BAGS
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB1EF******
Summary

TAKATA AIRBAGS: WARNING LIGHTS CONSTANTLY COME ON AND GO OFF INDICATING: "PASSENGER AIRBAG INOPERATIVE" & STEERING COLUMN MODULE GROUND: RECALL NOTICE GIVE, BUT NO PARTS AVAILABLE TO FIX - THIS IS NOT ACCEPTABLE

10/20/2017
Components: AIR BAGS
Incident Date: 10/20/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF3EF******
Summary

NO REMEDY TO REPLACE DANGEROUS AIR BAGS. I LIVE IN HIGH HUMIDITY STATE OF FLORIDA WHICH PUTS ME AT HIGHER RISK.

09/19/2017
Components: ELECTRICAL SYSTEM
Incident Date: 09/06/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB3EB******
Summary

I SAW "POWER STEERING MALFUNCTION" LIGHT APPEARED AND MY POWER STEERING STOP WORKING IMMEDIATELY. THE CAR WAS IN DRIVABLE CONDITION AND I HAD TO MAKE ONLY ONE RIGHT TURN TO REACH HOME. THIS HAS HAPPENED WHEN MILEAGE ON MY CAR WAS 30509 WELL BELOW 50,000-MILE WARRANTY. EARLIER YEAR AGO, I BOUGHT THE CAR WITH SALVAGE LICENSE. SALVAGE LICENSE WAS ISSUED AS CAR WAS STOLEN AND INSURNACE COMPANY WAS NOT ABLE TO RECOVER. IT WAS RECOVERED AFTER THAT WITHOUT ANY DAMAGE.NO ACCIDENT TO THE CAR. MB HAS VOIDED THE WARRANTY DUE TO SALVAGE LICENSE. I WANT TO BRING TO YOUR ATTENTION (IRRESPECTIVE OF TYPE OF TITLE) AS INHERENT PROBLEM EXIST.

07/24/2017
Components: AIR BAGS,SEATS
Incident Date: 05/17/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF4EF******
Summary

HELLO, I AM WRITING IN CONCERNS FOR MY AIR BAG SAFETY ISSUES. MY LIGHT HAVE BEEN ON STATING THAT THERE IS A ISSUE WITH THE FRONT LEFT PANEL AIRBAG AND I INFORM NY DEALERSHIP OF THE LETTER I RECEIVED AND I WAS TOLD THAT I NEED MORE INFORMATION IN ORDER FOR THEM TO COVER THE COST TO REPAIR. PLEASE ADVISE. ALSO MY FRONT DRIVERS SEAT KEEP CRACKING. I HAVE HAD THE SPLITS REPAIRED TWICE AND NOW OTHERS HAVE APPEARED.

07/24/2017
Components: WHEELS
Incident Date: 07/19/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB6EA******
Summary

THE VEHICLE WAS BOUGHT USED WITH 10000 MILES IT NOW HAS APPROX 25000 SO IN 15000 I'VE HAD 6 TIRES CHANGED ON THE VEHICLES DO TO FLATS. IN ONE OF THE INSTANCE I GOT A DOUBLE FLAT AT THE SAME TIME AND SINCE THE TIRES ARE NEW ON THE VEHICLE I UNFORTUNATELY HAD TO REPLACE THE TIRES WITH THE SAME TIRES. THESE TIRE GO FLAT AT A BLINK THE SIDE WALLS ARE THIN AND GET SLICED EASLY THE TREAD PART OF THE TIRE GETS PUNCTUED EASILY AND OFTEN THE REPAIR SHOP TELLS YOU THAT THE FLATS HAVE DAMAGE THE TIRES AND CANNOT BE REPAIRED SO YOU HAVE TO BUY A NEW ONE @$275.00. I HAVE NEVER OWNED A VEHICLE THAT HAS HAD THIS MANY TIRE PROBLEMS. I BELIEVE THESE TIRES ARE DEFECTIVE AND ARE GOING TO CAUSE AN ACCIDENT BECAUSE THEY ARE EASILY DAMAGED. THERE ARE ALSO SEVERAL COMPLAINTS ONLINE ABOUT THESE TIRES AND CONTINENTAL NOT EVEN ACKNOWLEGING PEOPLES COMPLAINTS, SOME ONE NEEDS TO CHECK THESE OUT.

07/09/2017
Components: VISIBILITY/WIPER
Incident Date: 07/02/2017
Crash: No
Fire: No
Summary

MY VEHICLE HAS THE DISTRONIC WITH LANE SENSING. THE OTHER DAY, THE AREA OF THE FRONT WINDSHIELD AROUND THE CAMERAS SPONTANEOUSLY BEGAN TO CRACK IN A CIRCULAR MANNER. NO OTHER CHIPS OR DINGS WERE PRESENT. WHEN I RESEARCHED THIS ISSUE ONLINE, I AM FINDING IT TO BE A VERY COMMON ISSUE. IT APPEARS IT CAN HAPPEN AT ANY TIME AND WITH REPLACEMENT GLASS AS WELL. MINE CRACKED ON A 95 DEGREE F DAY IN SOUTHERN CALIFORNIA.

06/27/2017
Components: STRUCTURE
Incident Date: 06/21/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF8EF******
Summary

THIS VEHICLE IS. A 2014 MERCEDES BENZ E350 CABRIOLET ON THIS VECHILE THERE IS A LATCH ON FRONT SEATS THAT IF PULLED FORWARD WILL MAKE WAY TO ENTER REAR SEATS BEING THAT IDLY IS A TWO DOOR CAR THIS IS THE SAME LAY OUT FOR ACCESSING BACK SEATS FOR THE COUPE MODEL THE LATCH THAT MUST BE PULLED IS SOME KIND OF PLASTIC COVERED IN SOME KIND OF METAL. DECORATIVE MATERIAL THIS METAL HAS PEELED OF WITH NO CAUSE HE EDGES OF THIS METAL THAT IS DEFECTIVE ON THESE CARS IS EXTREMELY SHARP WE HAVE SEVERELY CUT ARE HANDS WITH OUT REALIZING THESE DEFECT WAS THERE I WAS INFORMED THAT OTHER CARS ALSO HAVE THESE PROBLEM IT IS A MAJOR SAFETY RISK BECAUSE IT IS A PART OF THE VEHICLE YOU MUST PHYSICALLY GRAB WITH YOUR HANDS TO HAVE BACK SEAT ACCESS THIS PATCH IS VERY DANGEROUSE PLEASE BE CARFULL IT CAN APPEAR OUT OF NO WHERE LIKE IT HAPPENED TO US EVERY THING WAS OK THEN THE METAL COATING JUST BECAME DEFECTIVE AND PEELING OF ON ITS OWN PS I HAVE BEEN TOLD FROM SERVICE ADVISORS THEY HAVE SEEN THIS BEFORE AND OTHER PEOPLE HAVE BEEN INJURED THE BROWN STUFF ON THE LATCH IS BANDAIDS WE PLACED THERE SO OUR CHILDREN DON'T GET INJURED FROM THE METAL

06/03/2017
Components: SERVICE BRAKES
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EA******
Summary

ROTORS FAIL AFTER VEHICLE WAS IDLE FOR 12 WEEKS. RUST CAUSED THE ROTORS TO MAKE BRAKES PULSATE. DEALER WOULD NOT HONOR WARRANTY, AND MAINTAINED THAT THE ROTORS WERE WEAR AND TEAR ITEMS. BUT SHOP FOREMAN INFORMED ME THAT THIS HAS BEEN A PROBLEM FOR THE LAST TEN YEARS AND THAT THEY REPLACE ROTORS OF VEHICLES ON THE LOT WHICH HAVE SAT FOR SEVERAL WEEKS IN THE WINTER. UPON MY INSPECTION OF THE ROTORS IT WAS CLEAR TO SEE THAT THE RUST DID INDEED CAUSE THE SURFACE OF THE ROTORS TO SCORE AND DEFORM.

04/14/2017
Components: UNKNOWN OR OTHER
Incident Date: 04/10/2017
Crash: No
Fire: Yes
Vehicle Identification Number: WDDHF5KB5EA******
Summary

DRIVER SIDE DOOR STARTED TO SMELL OF FIRE ON 4/10/2017 @ APPROXIMATELY 1600 LESS THAN 1/4 MILE FROM HOME. PULLED CAR INTO DRIVE AND SHUT ENGINE DOWN, IMMEDIATELY CONTACTED MERCEDES-BENZ OF TAMPA. REP ASKED ME TO BRING CAR IN TO SERVICE DEPT. DID SO.

04/10/2017
Components: STEERING
Incident Date: 04/08/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB9EA******
Summary

MY ELECTRICAL POWER STEERING STOP WORKING WHILE I WAS DRIVING. ON DASH"POWER STEERING MALFUNCTION-CHECK USER'S MANUAL" I WAS ABOUT GET CRASH, LUCKLY . PULLED OVER SAFELY. BARELY CAN TURN THE POWER STEERING. I TRY TO DRIVE NEXT DAY,STILL NOT WORKING.

03/18/2017
Components: STEERING
Incident Date: 05/02/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF0EB8EB******
Summary

THE POWER STEERING STOPPED FUNCTIONING SUDDENLY WHILE DRIVING AND I WAS UNABLE TO MAKE A TURN EXCEPT BY SUBSTANTIAL MANUAL FORCE. FORTUNATELY I WAS NOT ON A HIGHWAY AND AT 20/25 MPH ABLE TO PULL IMMEDIATELY OFF THE ROAD. THE DEALER REPAIRED IT AND SAID THAT IT WAS A COMPUTER SYSTEM ISSUE AND THAT THEY WERE AWARE OF IT BUT HAD NOT NOTIFIED CUSTOMERS. AND APPARENTLY THEY HAVEN'T DONE SO YET OR NOTIFIED THE NTSB BECAUSE NOTHING SHOWS ON THIS WEBSITE. THE OCCURRED OVER 6 MONTHS AGO SO I AM SHOCKED THAT IT HASN'T BEEN DEALT WITH.

02/23/2017
Components: SEATS
Incident Date: 02/13/2017
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF7EF******
Summary

THE PASSENGER SEAT HAD BEEN MOVED FORWARD USING THE LEVER OR HANDLE ON THE UPPER SEAT BACK SIDE TO MOVE THE SEAT FORWARD TO ENABLE A WOMAN WHJO HAD RECENTLY HAD BILATERAL KNEE REPLACEMENT SURGERY TO BE SEATED IN THE BACK SEAT. WHEN THE SEAT BACK WAS ERETURNED TO ITS UPRIGHT POSITION IT MOVED BACK FORCEFULLY INTO THIS WOMAN'S KNEES AND DID NOT STOP UNTIL HER HUSBAND REACHED THE SEAT BACK LEVER RLELEASED IT AND MOVED THE SEAT FORWARD. THIS CAUSED HER PAIN SHE SCREAMED AND FLAILED ABOUT WITH HER ARMS DAMAGING A REAR WIND SCREEN IN THE CAR. THE CAR WAS NOT IN MOTION. IT WAS STATIONARY IN MY DRIVEWAY. THERE IS NO SAFETY SENSOR. THERE COULD HAVE BEEN A TERRIBLE OUTCOME IF HER HUSBAND HAD BEEN SLOWER OR IF THERE HAD BEEN A SMALL CHILD OR A PET IN THE WRONG PLACE.

10/08/2016
Components: FUEL SYSTEM, GASOLINE,POWER TRAIN,AIR BAGS,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 10/07/2016
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF5KB3EA******
Summary

FOR A COUPLE OF MONTHS WHEN I PUT MY 2014 E350 SPORT IN PARK IT WOULD JERK FORWARD. NEVER REALLY THOUGHT ABOUT IT BEING A PROBLEM. I WAS DRIVING MY CAR INTO MY NEIGHBORS DRIVEWAY AND WENT TO TURN AROUND AND JUST AS I WENT TO PUT THE CAR IN REVERSE, THE CAR PROPELLED FORWARD DIRECTLY INTO HER TREE. IF THE TREE HAD NOT BEEN THERE MY CAR WOULD HAVE WENT INTO THE FRONT OF HER HOUSE. I AM THANKFUL THAT I AM JUST SHAKEN UP AND A LITTLE SORE. I AM ALSO THANKFUL THAT I WAS THE ONLY ONE IN THE CAR DURING THIS FREAK EVENT AND THAT IF HAPPENED WHERE IT DID BECAUSE THE 2 OTHER TIMES THAT I WAS IN MY CAR THAT DAY IS WAS IN HEAVY TRAFFIC AND I WOULD HAVE DONE MAJOR DAMAGE TO MYSELF AND POSSIBLY SOMEONE ELSE. AT FIRST I BELIEVE MY SHOE GOT CAUGHT ON THE ACCELERATOR, BUT THERE IS NO POSSIBLE WAY THIS COULD BE THE ISSUE AS I WAS APPLYING IT TO THE BRAKE WHEN THE CAR PROPELLED FORWARD. FOR AS HARD AS I HIT THE TREE THE AIRBAG DID NOT DEPLOY. I WAS ABLE TO DRIVE MY CAR BACK HOME WITH ALL THE COOLANT LEAKING FROM IT. *TR

09/01/2016
Components: TIRES
Incident Date: 08/30/2016
Crash: No
Fire: No
Summary

TIRE BRAND : CONTINENTAL TIRE LINE: CONTIPROCONTACT TIRE SIZE: 245/40R18 97V COMPONENT:SIDEWALL DOT NUMBER : HW2PN1H61314 SIDEWALL BLOWOUT IN DRIVEWAY WITHOUT HITTING ANYWHERE IN NORMAL TEMPERATURE. THREAD IS STILL IN GOOD CONDITION, UNDER 5,000 MILES DRIVEN. THERE ARE NO NAILS OR ANY ISSUES. IT JUST GOT BLOWOUT. CAR WAS PARKED IN DRIVEWAY AT 3.45 PM AND BLOWOUT HAPPENED AT 7.30 PM. OUTSIDE TEMPERATURE WAS AROUND 83F.

08/26/2016
Components: WHEELS
Incident Date: 08/25/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB8EA******
Summary

I'M CURRENTLY DRIVING A 2104 E350 4MATIC WITH ABOUT 20,000MILES ON IT, THE FRONT PASSENGER WHEEL CRACKED FROM THE INSIDE. UPON FURTHER RESEARCH IT SEEMS THAT THE WHEELS CRACKING ON THE MERCEDES IS A KNOWN ISSUE AND A CLASS ACTION LAW SUITE HAS BEEN FILED IN NY FOR THE SAME. AFTER CONTACTING CUSTOMER SERVICE, THEY SAID THEY DON'T HAVE THIS ISSUE IN THE DATABASE AND THEY WOULD NOT GIVE ME AN ESCALATION LINE OR ANYONE THAT'S WILLING TO LOOK INTO THIS ISSUE TO DETERMINE THE CAUSE OF THE PROBLEM AND TAKE CARE OF.

08/06/2016
Components: TIRES
Incident Date: 07/23/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EA******
Summary

JULY 23RD 2016 MY TIRE HAD A LEAK FROM UNKNOWN REASON , HAD IT REPLACED AND HAD A LEAK AGAIN ON SAME WHEEL ON AUGUST 5TH 2016 SAME TYPE OF LEAK , CONTINENTAL CONTIPROCONTACT SIZE 245/40/18 97V SIZE

05/09/2016
Components: WHEELS
Incident Date: 05/06/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB8EA******
Summary

WHILE DRIVING THE AIR PRESSURE NOTIFICATION LIT UP ON THE DASHBOARD. WITHIN 10 MINUTES I WAS IN MY DRIVEWAY I GLANCED AT THE TIRES TO SEE IF THEY ARE LOW (ONLY 3 LBS DIFFERENCE WAS LIT UP ON THE FRONT RIGHT TIRE) AND NOTICED ON THE FRONT LEFT TIRE THAT A BUBBLE ON THE SIDEWALL THAT HAD SUDDENLY APPEARED WHICH WAS NOT THERE EARLIER IN THE DAY.

04/21/2016
Components: UNKNOWN OR OTHER
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EA******
Summary

TAKATA RECALL

03/04/2016
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 03/03/2016
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EA******
Summary

WHILE DRIVING ON THE HIGHWAY, I ATTEMPTED A HEAVY ACCELERATION TO GET THE CAR UP TO TRAFFIC SPEED. TWO TIMES IN THE PAST 60 DAYS, THE CAR SERIOUSLY MALFUNCTIONED WITH MULTIPLE DASHBOARD INDICATOR LIGHTS AND THE MAIN TEXT "PRE SAFE FUNCTIONS LIMITED" ACCOMPANIED BY A TOTAL LOSS OF SPEED CONTROL. THE ACCELERATOR BECAME 100% UNRESPONSIVE AND I HAD TO COAST TO AN EMERGENCY LANE. THERE WAS SIGNIFICANT DANGER IN BOTH INSTANCES AS I HAD TO CROSS MULTIPLE LANES OF TRAFFIC WITH NO POWER TO GET TO SAFETY. THE WEATHER WAS CLEAR AND THE EXTERNAL SENSORS WERE NOT OBSTRUCTED BY DIRT OR SNOW- WHICH HAS PREVIOUSLY CAUSED THE PRE-SAFE FUNCTIONS LIMITED MESSAGE. I BELIEVE THAT THE MULTIPLE ERRORS INDICATED ON THE DASHBOARD ARE ALL ERRONEOUS TO THE CORE ISSUE OF A SUDDEN AND TOTAL LOSS OF POWER UPON HEAVY ACCELERATION. THE RESOLUTION WAS TO SHIFT THE CAR INTO PARK, PUSH THE IGNITION BUTTON AS IF TURNING THE VEHICLE OFF, WAIT AND RESTART. THE CAR OPERATES NORMALLY UPON RESTART. NOTE THAT THE ENGINE APPEARED TO ALREADY BE OFF PRIOR TO SHIFTING INTO PARK. IT IS AS IF THE HEAVY ACCELERATION KILLED THE ENGINE. THIS ISSUE HAS POTENTIAL FATAL CONSEQUENCES IF THE DRIVER IS UNABLE TO GET THE CAR OUT OF THE LANE OF HIGH SPEED TRAFFIC-- AS I WAS IN. A LESS EXPERIENCED OR PANICKED DRIVER COULD EASILY FAIL TO HANDLE THE SITUATION AND GET REAR ENDED AT HIGH SPEED AS THE CAR CAN ONLY BE RESET BY GETTING IT INTO PARK AND RESTARTED. SIMILAR BLOG POSTS ONLINE REPORT THE SAME WITH OTHER MERCEDES VEHICLES. I HAVE HAD THE CAR FOR FOUR MONTHS AND IT HAS HAPPENED TWICE. SEEMS LIKE A SOFTWARE/ELECTRONIC ISSUE CAUSING THE MECHANICAL ISSUE TO ME. VERY DANGEROUS.

02/16/2016
Components: AIR BAGS
Incident Date: 11/14/2015
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF8JB3EA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, EYE, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/20/16*LJ UPDATED 05/29/18*JB

01/11/2016
Components: FUEL/PROPULSION SYSTEM
Incident Date: 12/30/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB6EB******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED. IN ADDITION, THE CONTACT NOTICED THE VEHICLE HAD BEEN LEAKING FUEL. THE VEHICLE HAD TO BE TOWED TO THE DEALER WHERE IT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN 15V792000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

10/28/2015
Components: STEERING,ELECTRONIC STABILITY CONTROL
Incident Date: 03/15/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF4EF******
Summary

MY CLAIM # IS10691110 THE LANE CONTROL DOES NOT FUNCTION CONSISTANTLY. SOMETIMES WHEN YOU CROSS A LINE, THE REAR BRAKE ON THE OPPOSITE SIDE OF THE CAR AUTOMATICALLY APPLIES BRINGING THE CAR BACK TO THE CENTER OF THE LANE, OTHER TIMES IT DOESN'T. I DEMONSTRATED THIS TO THE MAINTENANCE MGR. WITH NO SATISFACTION. I'VE DISCUSSED WITH A CASE MGR ON SEVERAL TIMES, WITH NO SATISFACTION. I'VE WRITTEN THE PRES OF MERCEDES ON TWO OCCASSIONS, WHO REFERRED MY CONCERN BACK TO THE SAME CASE MGR. WHO SAYS IT IS FUNCTIONING AS DESIGNED,IN SPITE OF THE FACT I DEMONSTRATED TO THE DEALER MAINT. SUPERVISOR THAT IT DOESN'T.I ASKED FOR A REGIONAL PERSON TO RIDE WITH ME SO I COULD DEMONSTRATE THE INCONSISTANCY OF THE WAY IT FUNCTIONS. I WAS DENIED MY REQUEST. NHTSA SEEMS TO BE MY ONLY HOPE FOR GETTING MY SAFETY CONCERN RESOLVED FOR ME AND ANY OTHERS WHO MAY HAVE THE SAME PROBLEM. THE PROBLEM WAS DEMONSTRATED ON STATE RT. 33 IN DUBLIN OH. WITH PAINTED ROAD LINES THAT WERE CONSISTINT. I HAVE MANY NOTES OF ADDITIONAL DETAIL IF WANTED.

09/21/2015
Components: TIRES
Incident Date: 03/11/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB7EB******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350 EQUIPPED WITH CONTINENTAL CONTIPROCONTACT TIRES, SIZE: 245/40R18. WHILE DRIVING AT 20 MPH OVER A POTHOLE, THE FRONT DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TIRE WAS REPLACED. THE CONTACT REPLACED THE OTHER THREE TIRES ON SEPARATE OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 6,000 AND THE TIRE FAILURE MILEAGE WAS 5,000.

07/11/2015
Components: UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 06/24/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF0EB1EA******
Summary

THE CAR HAS A ECO SYSTEM WHICH MAKES THE ENGINE STOP WHEN YOU COME AT COMPLETE STOP TO SAVE FUEL. WHEN THE INCIDENT HAPPENED, THE CAR STARTED WITH A HUGE JERK AS IF THE GEAR BOX IS BROKEN. NOW IT IS GIVING TWO DIFFERENCE MESSAGES: 1. AUXILIARY BATTERY MALFUNCTION 2. PRE-SAFE FUNCTIONS LIMITED (SEE OPERATOR'S MANUAL) THE CAR IS JURKING HEAVILY. I TOOK IT TO MERCEDES DEALER IN PLEASANTON, CA. THE SERVICE AGENT ASKED ME IF I BOUGHT THE VEHICLE FROM THEM. I TOLD THAT I DID BY AN S550 FROM THEM BUT NOT THIS ONE SINCE THEY DIDN'T HAVE THE SPECIFIC FEATURE WHICH I NEEDED HENCE I WENT TO SAN JOSE MERCEDES BENZ WHO HAD THE VEHICLE WHICH HAD ALL THE FEATURES OF MY CHOICE. SHE THEN TOLD ME THAT IT IS PRETTY SAFE TO DRIVE AND THAT THEY DON'T HAVE TIME AND SLOT TO CHECK THE VEHICLE AND I HAVE TO MAKE AN APPOINTMENT TO GET IT CHECKED. I TOLD THEM THAT "AS LONG AS IT IS SAFE TO DRIVE, I AM NOT WORRIED, HOWEVER, TO ME IT IS QUITE UNSAFE". DUE TO THIS ISSUE, I WAS PARKING THE CAR IN A PARKING LOT OF 76 GAS STATION, THE CAR ENGINE STOPPED WHEN I APPLIED THE BREAK IN THE PARKING LOT. I WANTED TO PARK IT RIGHT SO AS I PULL MY FEET FROM THE BREAK, THE CAR JURKED AND HIT THE FRONT GUARD FROM RIGHT SIDE TO THE FRONT PARKING (CONCRETE STOPPER) STOPPER. I HAVE TO SHOW IT TO THE DEALER DURING MY APPOINTMENT ON WEDNESDAY.

06/16/2015
Components: WHEELS
Incident Date: 09/17/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB1EA******
Summary

BOUGHT VEHICLE IN SEPTEMBER 2013 THE CAR HAS LESS THAN 17K MILES.. I HAVE CHANGED THE TIRES ATLEAST 5 TIMES AND WHEELS ATLEAST 1 TIME. I HAVE BEEN TOLD THAT IT IS BECAUSE I HIT A POT HOLE, BUT NEVER IN MY OTHER CARS FOR YEARS AND 6 TIMES ON THIS IS IMPOSSIBLE.

05/12/2015
Components: STRUCTURE,VEHICLE SPEED CONTROL
Incident Date: 04/06/2015
Crash: Yes
Fire: No
Vehicle Identification Number: WDDHF9HB2EA******
Summary

MY WIFE WAS AT THE FINAL STAGE OF PARKING THE CAR ,MEANS,SLOWING THE CAR BY PUSHING THE BREAK THE CAR IN THE PARKING SLOT.WHEN SHE WAS IN POSITION TO STOP THE CAR SUDDENLY GOT ACCELERATION UNCONTROLLED.TO AVOID HITTING THE CAR IN FRONT OF HER SHE TURN WHEEL TO THE RIGHT AND WITH MAX. SPEED CAR JUMPED THROUGH THE EDGES OF THE ISLAND WITH THE TREE .TREE STOPPED THE CAR AND CAR AND TREE WAS DESTROY .SHE WAS DISTRESS.SHOCK AND TILL NOW HAS A NIGHTMARES.

04/28/2015
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/20/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB4EB******
Summary

I WAS TRAVELING ON HIGHWAY 26 AT APPROXIMATELY 60 MPH GETTING READY TO MERGE ONTO HIGHWAY 526, WHEN THE ENTIRE DIGITAL WARNING PANEL LIT UP AND THEN WENT DEAD, WITH THE ENGINE INOPERABLE LIGHT COMING ON AND ASKING ME TO REFER TO THE OWNERS MANUAL. ALL POWER WAS CUT FROM THE GAS PEDAL AND I WAS LUCKY ENOUGH TO BE ABLE TO COAST TO A VERY SMALL STRIP OF MEDIAN WITHOUT BEING HIT BY ANY OTHER VEHICLES. THIS IS A VERY HEAVILY TRAFFICKED AREA AND CHARLESTON BEING A PORT CITY I WAS VERY FORTUNATE THAT THE TRUCKS THAT WERE AROUND ME WERE ABLE TO AVOID HITTING ME. IF I HAD BEEN IN ANOTHER SITUATION, SUCH AS PULLING OUT INTO TRAFFIC OR TRYING TO CROSS OVER A TWO LANE HIGHWAY THE RESULTS COULD HAVE BEEN CATASTROPHIC TO SAY THE LEAST. I HAVE BEEN TOLD BY THE DEALER THAT THERE WAS A BULLETIN ISSUED INVOLVING THE THROTTLE VALVE ACTUATOR, TOPIC # LI54.18-P-058597, VERSION 9. THEY HAVE NOT BEEN ABLE TO TELL ME WHY THIS HAPPENED IN THE FIRST PLACE, CANNOT GUARANTEE IT WILL HAPPEN AGAIN AND I WOULD LIKE TO KNOW WHY THERE WAS NOT A RECALL FOR THIS PARTICULAR POTENTIALLY LIFE THREATENING ISSUE? SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

04/16/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/13/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB3EA******
Summary

DRIVING ON HIGHWAY WHEN ABRUPTLY CAR SLOWED DOWN (LOST CRUISE CONTROL), HEARD AN INSTRUMENT SOUND AND NOTICED AMBER WARNING LIGHT ON INSTRUMENT PANEL "ACTIVE BLIND SPOT ASSIST INOPERATIVE", "ACTIVE LANE KEEPING ASSIST INOPERATIVE" "HISTRIONIC PLUS INOPERATIVE", "PRE-SAFE INOPERATIVE" - THESE WARNINGS CYCLED REPEATEDLY. LASTED 45-60 SECONDS, THEN EVERYTHING RETURNED TO NORMAL. INCIDENT HAS OCCURRED ON 5 SEPARATE OCCASIONS. HAVE HAD CAR LOOKED AT FOR THIS TWICE AND THEY CAN'T FIND ANYTHING WRONG TO EXPLAIN IT. *TR

03/31/2015
Components: EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 03/30/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB6EA******
Summary

WHILE DRIVING ON A SIDE STREET LOOKING FOR AN ADDRESS, A WARNING MESSAGE APPEARED SOMETHING LIKE "LANE GUIDANCE SYSTEM INOPERATIVE". SUBSEQUENTLY, THE ENGINE LOST POWER AND WOULD NOT MOVE THE VEHICLE MORE THAN ABOUT 3 MPH. WE PULLED OFF TO THE SIDE, NOT KNOWING WHAT TO DO. I SHUT OFF THE ENGINE AND RESTARTED IT AND IT APPEARED TO WORK NORMALLY FOR THE REST OF THE TRIP HOME. WE WONDER WHAT WOULD HAVE HAPPENED IF WE HAD BEEN IN A MIDDLE LANE ON A FREEWAY WHEN THIS HAPPENED. I PLAN ON CONTACTING THE DEALER TODAY FOR MORE INFORMATION AND TO HAVE THEM INSPECT THE CAR. *TR

03/07/2015
Components: STRUCTURE
Incident Date: 02/08/2015
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JBXEB******
Summary

MY CAR HAS AN ELECTRONIC TRUNK CLOSURE. WITH THIS FEATURE, WHEN SOMEONE KICKS THEIR FOOT UNDER THE REAR BUMPER OF THE CAR, THE TRUNK LID OPENS OR CLOSES AUTOMATICALLY, ASSUMING HE OR SHE HAS THE CAR FOB IN HIS OR HER POSSESSION. MY WIFE HAS HAD THE TRUNK LID CLOSE ON HER HEAD ON TWO OCCASIONS WHILE TAKING ITEMS OUR OF THE TRUNK. SHE INADVERTENTLY ENGAGED THE AUTOMATIC CLOSURE WHILE LEANING INTO THE TRUNK. THE FIRST TIME, THE TRUNK LID HIT THE BACK OF HER HEAD, THE SECOND TIME IT HIT HER FOREHEAD. IN EACH CASE FOR SEVERAL DAYS FOLLOWING THE ACCIDENT, SHE HAD HEADACHES AND SWELLING AT THE POINT OF CONTACT WITH A BLACK AND BLUE MARK ON HER FOREHEAD THE SECOND TIME. SHE TOOK MEDICATION TO RELIEVE THE HEADACHES AND APPLIED ICE PACKS TO REDUCE THE SWELLING OF HER HEAD. WHILE MY WIFE IS OK NOW, SHE COULD HAVE BEEN MORE SERIOUSLY HURT BY THIS POORLY DESIGNED CAR FEATURE. THIS REPRESENTS A SAFETY HAZARD IN THE AUTOMOBILE. *TR

02/27/2015
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 05/05/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDKK5KF4EF******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT THE LANE CONTROL FEATURE FAILED TO WORK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAITED LONGER THAN SIX WEEKS FOR A RESPONSE FROM THE DEALER WHO INDICATED THAT THE CONCERN WAS TO BE ESCALATED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

02/06/2015
Components: TIRES
Incident Date: 01/19/2015
Crash: No
Fire: No
Summary

E350 SPORT MODEL W/ 18 INCH AMG WHEELS AND LOW PROFILE TIRES. JAN 19 I HIT A POTHOLE ON A BUSY BRIDGE DURING RUSH HOUR. MY 5TH BLOWOUT OF A FRONT TIRE ON THE SAME CAR. NARROWLY MISSED HITTING A TRACTOR TRAILER AS MY CAR SWERVED AS THE TIRE RAPIDLY DEFLATED. TWO TIRES WERE REPLACED IN THIS INCIDENT BECAUSE A REAR TIRE HAD A SIDEWALL BUBBLE DEVELOP AFTER HITTING THE POTHOLE.. ONE AMG BENT RIM WAS REPLACED.THIS IS NOT A COMPLAINT REVOLVING AROUND THE COST. I HAVE A TIRE AND WHEEL WARRANTY THAT COVERS ME FOR THE COST OF THESE BLOWOUTS. THIS IS A MAJOR SAFETY ISSUE. I MUST POINT OUT THAT WHILE CHANGING THE TIRE I WATCHED HUNDREDS OF VEHICLES HIT THE SAME POTHOLE AND NOT ONE GOT A BLOW OUT UNTIL ALONG COMES ANOTHER E350 WHO HIT THE POTHOLE AND BLEW OUT THE DRIVER SIDE FRONT AND REAR TIRES. I SUFFERED TWO BLOWOUTS WITH THE SAME TIRES ON MY PREVIOUS 2012 E350. THE TIRES IN QUESTION ARE CONTINENTAL CONTICONTACT PRO. I AM ONLY CONCERNED WITH MY SAFETY AND THE SAFETY OF OTHER MERCEDES E350 OWNERS AND OTHER DRIVERS WHO COULD BE INJURED OR KILLED BY A MERCEDES E350 LOSING CONTROL IN A BLOWOUT. MY MERCEDES DEALERSHIP REPORTED TO ME THAT THEY REPLACED THOUSANDS OF TIRES RECENTLY FROM POTHOLE BLOWOUTS. MOST OF THEM ON E350S. NUMEROUS COMPLAINTS EXIST ONLINE AND ON THIS WEBSITE. MERCEDES BENZ USA CUSTOMER CARE WOULD NOT ACKNOWLEDGE ANY PROBLEM. IN MY HUMBLE OPINION THIS PROBLEM REPRESENTS A MAJOR SAFETY PROBLEM FOR THIS VEHICLE. MERCEDES BENZ IS BURYING THEIR HEAD IN THE SAND AND HOPING THE COMPLAINERS WILL JUST GO AWAY.IT WILL TAKE DEATHS, IF THEY HAVE NOT ALREADY OCCURRED, TO BRING THIS TO THE FOREFRONT. PLEASE INVESTIGATE AND ACQUIRE THE ACTUAL BLOW OUT STATISTICS FROM ALL OF THE US MERCEDES BENZ DEALERS. I WOULD SUGGEST THAT YOU DO THAT FROM THE INDIVIDUAL DEALERSHIPS RATHER THAN MB USA WHO WILL PROBABLY NOT BE TRUTHFUL ABOUT THOSE NUMBERS. *JS

02/06/2015
Components: WHEELS
Incident Date: 01/28/2014
Crash: No
Fire: No
Summary

WHILE DRIVING ON THE LIE IN NEW YORK I HIT A POT HOLE AND THE TIRE BLEW OUT THROUGH THE SIDEWALL. THIS IS THE 5TH TIRE WITHIN 7 MONTHS ALWAYS IN THE FRONT AND I HAVE REPLACED WITH NEW TRIES.I WENT TO MERCEDES SERVICE AND THERE WERE 9 OTHERS IN THE SERVICE AREA WITH SAME PROBLEM. VERY HOLE OR BUMP THE TIRE EXPLODES, CREATING A DANGEROUS CONDITION OF HAVING TO STOP ABRUPTLY ON A HIGHWAY WITH CARS AND TRUCKS. LAST TIME I WAS IN THE HOV LANE AND HAD TO CROSS THE ENTIRE HIGHWAY TO GET OFF ALMOST GETTING INTO AN ACCIDENT. IT IS TO THE POINT MY WIFE WILL NOT DRIVE THE CAR ANYMORE FOR FEAR OF BEING STUCK ON THE SIDE OF THE ROAD AT NIGHT OR ON THE HIGHWAY. WHEN I EXPLAINED TO MERCEDES I WAS TOLD BY THE SERVICE MANGER NOT TO HIT POT HOLES AND THEY DO NOT BUILD THE ROADS. I EXPLAINED BUT YOU BUILT THIS CAR TO DRIVE ON NY ROADS AND THIS DANGEROUS. I WAS TOLD BY ONE OF THE SERVICE PEOPLE THAT THEY HAD 40 CARS COME IN WITH THE ISSUE LAST MONTH. I SERVICE MY CAR AT SILVER STAR MERCEDES IN LONG ISLAND CITY. *JS

02/03/2015
Components: SEATS
Incident Date: 12/17/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB2EB******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE HEAD REST DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 674.

01/12/2015
Components: ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 09/30/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB5EB******
Summary

CRUISING AT 65 MPH THE ESC LIGHTS CAME ON AND THE CAR LOST POWER. IT NO LONGER RESPONDED TO THE ACCELERATOR AND REQUIRED THAT YOU PULL OFF THE ROAD, COME TO A STOP, AND RESTART THE CAR. THIS SAME PROBLEM HAS HAPPENED 3 MORE TIMES ONCE AT 35 MPH ON A STRAIGHT ROAD; ONCE AT ABOUT 20 MPH MAKING A TURN AND AGAIN CRUISING ON AN EXPRESSWAY AT ~50 MPH. THIS IS AN EXTREMELY DANGEROUS DEFECT, SINCE A FAILURE OF THIS TYPE WHEN ENTERING A HIGHWAY OR TRYING TO OVERTAKE ANOTHER VEHICLE COULD CAUSE A HIGH SPEED ACCIDENT, RESULTING IN SERIOUS INJURIES OR FATALITIES. THE CAR HAS BEEN TO THE DEALER TWICE TO FIX THIS, AND IS NOW BACK FOR THE THIRD TIME. *TR

12/03/2014
Components: ENGINE
Incident Date: 11/29/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB7EA******
Summary

DRIVING THE CAR AT 45 MPH AND THE DISPLAY MESSAGES COME ON THAT STATED, "PRE SAFE FUNCTIONS LIMITED, INOPERATIVE" IN ADDITION, THE ESP AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE LOSES POWER AND HAS VERY LIMITED ACCELERATION. IT HAS OCCURRED TWICE, ONCE ON CITY ROAD AND ONCE ON HIGHWAY AT 55 MPH. SHUTTING AND RESTARTING THE CAR ELIMINATES THE PROBLEM FOR THE TIME BEING. IF THIS HAPPENS AGAIN AND I AM UNABLE TO PULL OVER SAFELY, IT WILL BE A LIFE-THREATENING EMERGENCY. I WILL BE REAR-ENDED AT HIGH SPEEDS BY TRAFFIC BEHIND ME. AFTER THE FIRST INCIDENT, I TOOK IT TO DEALER AND THEY ADJUSTED COMPUTER. THE SAME EXACT THING HAPPENED JUST 4 DAYS LATER. THIS HAS THE POTENTIAL TO CAUSE MASSIVE FATALITIES SIMILAR TO THOSE IN THE GM DEBACLE. I SEE THIS HAS ALSO BEEN REPORTED AS A PROBLEM IN THE 2014 CLA 250 MODELS. *JS

11/30/2014
Components: EQUIPMENT ADAPTIVE/MOBILITY,SERVICE BRAKES,ENGINE
Incident Date: 11/30/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ8JBXEF******
Summary

WAS DRIVING ON 95N AROUND 65 MPH WHEN VEHICLE LOSES POWER !!! I WAS IN THE LEFT HAND LANE AND TRAFFIC WAS FLOWING. IT WAS BY THE GRACE OF GOD THAT I MADE IT TO THE RIGHT SHOULDER WITHOUT CAUSING A MAJOR ACCIDENT FOR MYSELF AS WELL AS FOR OTHER VEHICLES. THE ENGINE LIGHT CAME ON AND THE ANTI SKID AND ANTI SKID OFF LIGHTS CAME ON ALSO IT SAID CONSULT OWNERS MANUAL. THE VEHICLE IS BRAND NEW AND I NEVER WANT TO DRIVE IT AGAIN!!!. AFTER I STOPPED I CUT THE VEHICLE OFF AND RESTARTED THE VEHICLE TO TRY AND GET HOME. ON THE WAY HOME IT DID IT THREE MORE TIMES. I COULD HAVE KILLED MYSELF AND MY DAUGHTER ALSO WHO EVER ELSE WAS ON THE ROAD. ONCE I GOT HOME I WAS REALLY PISSED AFTER READING ABOUT ALL THE OTHER BENZ OWNERS THAT HAD THE EXACT SAME PROBLEM. THIS IS TERRIBLE FOR A BRAND NEW MERCEDES !!!!!! *TR

11/24/2014
Components: SUSPENSION,POWER TRAIN,ENGINE
Incident Date: 11/01/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDHF9HB7EA******
Summary

I HAVE A 2014 MERCEDES BENZ E250 DIESEL, I COMPLAINED THAT THE ENGINE HESITATES WHEN TRYING TO ACCELERATE, I WAS TOLD THAT THE TRANS AND ENGINE HAS TO GET USED TO MY DRIVING HABITS,,,LOL....IT'S STILL DOING IT, ALSO THE SUSPENSION ON THE 2014 IS HORRIBLE U CAN FEEL EVERY BUMP, CRACK, POT HOLE, I TOOK IT BACK TO THE DEALER THEY SAID THERE IS NOTHING WRONG WITH THE SUSPENSION, I WAS DRIVING ON I-95 HIT A POT HOLE FOR THE COST OF THIS CAR AND THE BENZ REPUTATION, IT SOUND LIKE I CRASHED INTO A WALL AND ALMOST LOST CONTROL OF THE VEHICLE, IT FELT LIKE THE FRONT OF THE CAR FELL OFF I HAD A 2006 ECLASS, AND THE 2014 IS NOTHING LIKE IT, IT'S CHEAP, DRIVES LIKE A 50 YEAR OLD CAR, DON'T BUY IT. *TR

10/28/2014
Components: POWER TRAIN
Incident Date: 11/24/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EA******
Summary

CAR EXHIBITS A ROUGH/UNPREDICTABLE SHIFTING AND ACCELERATION AT INTERMITTENT INTERVALS. ISSUE PRESENTS ITSELF AT RANDOM TIMES AND AT RANDOM SPEEDS SO IT IS DIFFICULT TO RECREATE AT WILL. ESPECIALLY DANGEROUS WHEN ATTEMPTING TO PASS OR AVOID HAZARDS AT HIGHWAY SPEEDS; WHEN YOU PRESS ON THE GAS SOMETIMES THERE IS A LONG DELAY BEFORE ACCELERATION BEGINS, AND THEN THE ACCELERATION IS MORE THAN EXPECTED FOR THE ACCELERATOR INPUT. OTHER TIMES THE CAR ACTS NORMALLY AND WILL RESPOND PROPERLY TO ACCELERATOR INPUTS. AT LOW SPEEDS SHIFTS FROM 3 TO 4 AND 4 TO 3 ARE SOMETIMES ABRUPT/ROUGH WHICH IS NOT CONSISTENT WITH A CAR OF THIS CALIBER. THE CAR ALSO HAD A REAR END SHAKE FROM NEW, SO DEALER REPLACED REAR TIRES, AND THEN WHEN SHAKING PERSISTED THEY REPLACED THE FRONT TIRES, BUT THERE IS STILL A NOTICEABLE REAR END SHAKE WHICH THE DEALER ATTRIBUTES TO "ROAD FEEL" DUE TO LOW PROFILE TIRES, BUT I'VE HAD AUTOMOBILES WITH LOW PROFILE TIRES AND I AM A MECHANICAL ENGINEER, SO I KNOW WHAT ROAD FEEL FROM A LOW PROFILE TIRE IS VS SHAKING WHICH WAS CLEARLY PRESENT OTHERWISE THEY WOULD NOT HAVE REPLACED ALL FOUR TIRES. CAR HAS BEEN IN AND OUT OF THE DEALER MULTIPLE TIMES, BUT THE SHAKING, AND TRANSMISSION ISSUES PERSIST. *TR

09/11/2014
Components: FUEL/PROPULSION SYSTEM
Incident Date: 09/10/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EB******
Summary

I BOUGHT MY FIRST MERCEDES 20 DAYS AGO, I WAS DRIVING WITH MY KIDS AROUND 6:30PM WHEN SUDDENLY I SMELL FUEL INSIDE THE CAR AND ANOTHER VEHICLE APPROACHES ME TO ADVISED ME THAT MY CAR WAS LEAKING FUEL ALL OVER THE ROAD. I TOOK MY KIDS OUT OF THE CAR IMMEDIATELY AND I CONTACTED THE MERCEDES BENZ SERVICE DEPARTMENT FOR HELP AND I WAS TOLD BY A RECEPTIONIST THAT THE SERVICE DEPARTMENT WAS CLOSED THAT I NEED TO CONTACT A TOW SERVICE THAT WAY THE VEHICLE CAN BE DELIVER TO THE DEALERSHIP FOR SERVICE. YOU CAN'T IMAGINED HOW I FELT ON THE SIDE OF THE ROAD AT THAT TIME ALONE WITH MY 2 KIDS WITH A CAR LEAKING FUEL. I'M VERY DISAPPOINTED!! *TR

08/21/2014
Components: TIRES,WHEELS
Incident Date: 08/14/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB4EA******
Summary

HIT POT HOLE ON HWY 216 NEAR ABERNANT , AL AND BUSTED 2 TIRES AND KNOCKED FRONT END OUT OF ALIGNMENT. THE BILL TO FIX THE CAR WAS $796.00 . I DRIVE A 2014 MERCEDES BENZ E350. *TR

08/07/2014
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 08/05/2014
Crash: No
Fire: No
Summary

STARTED IGNITION, IDLE FOR ABOUT 3 MINS WARMING UP THE ENGINE. PREPED TO LEAVE TO CURRENT DESIGNATION. REVERSE, PULLING OUT TO THE RIGHT I TURN MY STEERING WHEEL ALL THE WAY TO THE RIGHT, CAR SHUTS OFF, ALL LIGHTS APPEAR ON THE DASH. TURN OFF AND RESTARTED. AND CONTINUE TO DRIVE IN REVERSE REPEATING THE STEERING TO THE RIGHT... CAR STALLS AGAIN.... I FINALLY MAKE IT HOME BECAUSE I WAS NOT SURE IF THE CAR WAS SAFE TO DRIVE. I PARKED, TURNED ALL THE WAY TO THE RIGHT MADE A WEIRD IDLE NOISE MAYBE 4X LOUDER THEN STANDARD BUT DEEPER. AND BOOM STALLS. I DON'T WANT TO TAKE IT TO THE DEALER SHIP AS THEY WILL PLAY GAMES WITH MY PREVIOUS CAR THEY MADE ME PAY FOR THE RECALL I NEVER KNEW ABOUT! IF ANY ONE ELSE HAS THIS PROBLEM DON'T MAKE FULL RIGHT TURNS ON THE STEERING. *TR

06/30/2014
Components: TIRES
Incident Date: 06/01/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF8JB0EA******
Summary

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE 245/40R18 97V (NA). THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE PASSENGER FRONT TIRE BLEW OUT. UPON INSPECTION, IT WAS FOUND THAT ALL OF THE TIRES HAD BLISTERS ON THE SIDEWALL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO CONFIRMED THE FAILURE. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE DOT NUMBERS WERE UNAVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,900.

06/23/2014
Components: VISIBILITY/WIPER
Incident Date: 05/02/2014
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EA******
Summary

PIN POINT INDENTATION BELOW PASSENGER SIDE WIPER DEVELOPED INTO A 15 INCH WINDSHIELD CRACK. LOCATION OF THE INDENTATION MADE IT IMPOSSIBLE FOR A STONE OR OBJECT TO HIT THE WINDSHIELD THAT FAR BELOW THE HOOD LINE. SUSPECT A DEFECTIVE WINDSHIELD WAS INSTALLED AT THE FACTORY. *TR

05/31/2014
Components: ELECTRICAL SYSTEM
Incident Date: 07/10/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDHF9FBXEA******
Summary

COLLISION PREVENTION ASSIST PRESENTS FALSE POSITIVES (DASH INDICATOR LIGHTS AND BEEPS) WHEN PASSING CARS IN ADJACENT LANE ON LEFT. THIS HAS HAPPENED AT LEAST TWICE A MONTH WHEN DRIVING IN HEAVY TRAFFIC. AT NO TIME HAS IT PROVED HELPFUL AND IS IN FACT DISTRACTING AND DANGEROUS. DEALER TESTED SYSTEM AND FOUND IT TO BE WITH SPECS. IT CAN BE DISABLED BUT WILL BE REACTIVATED EVERY TIME THE CAR IS STARTED. I'VE CONSIDERED ELECTRICAL TAPING THE SENSOR BUT DEALER WARNED AGAINST IT. THIS SYSTEM SHOULD BE REMOVED FROM CARS! *TR

05/30/2014
Components: SEAT BELTS
Incident Date: 12/09/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB1EA******
Summary

RATTLE/TICKING SOUND FROM DRIVER SIDE INTERIOR B PILLAR AREA. VERIFIED BY ROAD TEST WITH TECHNICIAN AT DEALERSHIP. DEALERSHIP REPLACED MULTIPLE SETS OF SEAT BELT HEIGHT ADJUSTER AS WELL AS SEAT BELT ASSEMBLY. ISSUES RETURNS WITHIN A WEEK OF REPAIRS. HIGHLY CONCERNED WITH THE RELIABILITY OF THIS VEHICLE'S SAFETY EQUIPMENT. *TR

04/09/2014
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 02/07/2014
Crash: No
Fire: No
Summary

THE TRANSMISSION JERKS BETWEEN 3-4 GEAR UP SHIFT CHANGE, CREATING INSTABILITY ON WET OR SLICK ROAD CONDITIONS WHICH CAN CAUSE YOUR CAR TO LOSE CONTROL. FURTHERMORE, THE JERKING CREATED CAN CREATE A CAR ACCIDENT OR INJURY IN LOW SPEED, STOP AN GO TRAFFIC. MERCEDES BENZ CLAIMS IT IS PERFORMING AS DESIGNED AND IS NOT ACCEPTING LIABILITY FOR THERE DEFECTIVE PRODUCT. *TR

12/30/2013
Components: STRUCTURE,VISIBILITY/WIPER
Incident Date: 12/26/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDKJ5KB0EF******
Summary

IN OCTOBER OF 2013 I LEASED A 2014 MERCEDES E350. THE VEHICLE HAD BEEN PARKED OVERNIGHT AT MY HOME ON 12/25/13 AND UPON ENTERING THE VEHICLE ON 12/26/13, I NOTICED A LARGE CRACK EXTENDING APPROXIMATELY 15 INCHES FROM THE BOTTOM OF THE DRIVER'S SIDE WINDSHIELD WIPER AND UP TO THE CENTER PORTION OF THE WINDSHIELD. WHEN I PARKED THE VEHICLE AT MY HOME ON 12/25/13 THIS LARGE 15 INCH CRACK DID NOT EXIST. I TOOK THE VEHICLE TO THE MERCEDES DEALERSHIP ON 12/27/13 AND WAS TOLD THE HUGE CRACK IN THE WINDSHIELD WAS CAUSED BY A SMALL IMPACT, ABOUT THE DIAMETER OF A PENCIL POINT JUST BELOW THE WINDSHIELD WIPER. THE EXTREMELY SMALL PENCIL POINT DIAMETER IMPACT CAUSED THE WINDSHIELD TO DEVELOP THE CRACK OVERNIGHT WHILE THE VEHICLE WAS PARKED AT MY HOME, SINCE THE LARGE CRACK DIDN'T EXIST WHEN I LAST EXITED MY VEHICLE AT MY HOME ON 12/25/13. I BELIEVE THAT IF SUCH A SMALL PENCIL POINT SIZED IMPACT AS ALLEGED BY THE DEALER, COULD CAUSE SUCH A LARGE CRACK TO DEVELOP OVERNIGHT WHILE MY VEHICLE WAS PARKED AT MY HOME, THE WINDSHIELD ITSELF IS DEFECTIVE AND THE WEAKNESS OF THE E350 WINDSHIELD POSES A SERIOUS SAFETY HAZARD. *TR

12/03/2013
Components: WHEELS,SERVICE BRAKES
Incident Date: 12/02/2013
Crash: No
Fire: No
Vehicle Identification Number: WDDHF5KB5EA******
Summary

THE VEHICLE WAS SERVICED ON 11/27/13. ON 12/2/13 PULLING AWAY FROM A STOP SIGN THERE WAS A LOUD POP AND SUDDEN DROP TO THE CAR. AFTER GETTING OUT OF THE VEHICLE AND LOOKING TO SEE WHAT HAD HAPPENED WE NOTICED THAT THE WHEEL HAD DETACHED FROM THE CAR. POLICE WERE NOTIFIED RIGHT AWAY BECAUSE THE VEHICLE WAS STILL IN THE ROAD. MERCEDES BENZ EMBRACE WAS NOTIFIED DIRECTLY AFTERWARDS AND INFORMED AS TO WHAT HAD HAPPENED. THE TOW TRUCK DRIVER HAD TO TAKE A BOLT OUT OF EACH REMAINING WHEEL TO RE-ATTACH THE ONE THAT CAME OFF TO LOAD THE VEHICLE ONTO THE FLAT BED. FOUR LUG BOLTS WERE MISSING. WE DID FIND A PIECE OF A BROKEN BOLT LAYING ON THE GROUND NOT FAR FROM THE CAR. THE CAR WAS TOWED TO THE MERCEDES BENZ IN MEMPHIS. I THINK THIS IS A SERIOUS DEFECT AND SHOULD BE THOROUGHLY INVESTIGATED TO SAVE THE LIFE OF OTHER DRIVERS, HAD THIS HAPPENED TO ME ON THE INTERSTATE WERE I WOULD HAVE BEEN DRIVING AT THE SPEED OF 70 MPH ALL OF US SITTING IN THE CAR WOULD HAVE BEEN DEAD AND NO ONE WOULD HAVE BEEN ABLE TO FIND THE CAUSE. I HOPE YOU WILL TAKE IMMEDIATE ACTION. THANKS *TR

11/06/2013
Components: STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY
Incident Date: 09/09/2013
Crash: No
Fire: No
Summary

MY HUSBAND AND I JUST PURCHASED A 2014 MERCEDES E 350 CONVERTIBLE AND THE FIRST TIME I PLACED A STANDARD SIZE WATER BOTTLE IN THE CUP HOLDER IT FELL UNDER THE PEDALS ON THE FIRST TURN. THE CUP HOLDER ARE NOT SAFE TO USE FOR ANY CUPS OR BOTTLES. *TR

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