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2014 Smart Cabrio ED C RWD

1
Recalls
10
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

10 Complaints

for 2014 SMART CABRIO ED
03/26/2021
Components: ENGINE
Incident Date: 01/01/2021
Crash: No
Fire: Yes
Vehicle Identification Number: WMEEJ3BA9EK******
Summary

TL* THE CONTACT OWNS A 2014 SMART FORTWO. THE CONTACT WAS DRIVING AT 60 MPH, WHEN THE VEHICLE LOST POWER AND THE CONTACT NOTICED WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE TOW TRUCK DRIVER INFORMED THE CONTACT THAT THE RADIATOR HAD BURST. THE CONTACT NOTIFIED PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX 75209) OF THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE EXPERIENCED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS AN OVERHEATED ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

12/11/2019
Components: ENGINE
Incident Date: 04/01/2019
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ9AA0EK******
Summary

TL* THE CONTACT OWNS A 2014 SMART FORTWO. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED AN OIL LEAK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EURO MOTORCARS GERMANTOWN (LOCATED AT 19750 GERMANTOWN RD, GERMANTOWN, MD 20874, (301) 601-5500) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,666.

07/23/2019
Components: SUSPENSION,POWER TRAIN
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ3BA7EK******
Summary

LOUD CLANKING NOISE WHILE DRIVING. WAS DIAGNOSED AS FAULTY CONDENSER FAN AND LOSE BOLTS/SCREWS WHICH HOLD IT IN PLACE. MERCEDES-BENZ DEALERSHIP WHERE IT WAS PURCHASED SAID WILL COST $1,700-$1,800 TO FIX! INTERNET RESEARCH REVEALED TO ME THIS IS A COMMON DEFECT/PROBLEM. I PAID ALMOST $7,000 FOR MY SMART FOR TWO PURE COUPE. I SHOULD NOT HAVE TO BE PAYING AN ADDITIONAL NEARLY $2,000 BECAUSE BOLTS JIGGLED LOSE.I NO LONGER FEEL SECURE IN MY CAR.NOW IM DRIVING IN HOT FLORIDA IN THE SUMMER WITH NO A/C BECAUSE I CANT AFFORD THIS FIX.

07/07/2016
Components: ELECTRICAL SYSTEM
Incident Date: 12/22/2015
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ9AA5EK******
Summary

TL* THE CONTACT OWNS A 2014 SMART FORTWO. WHILE DRIVING 20 MPH, THE ELECTRICAL SYSTEM FAILED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,157.

01/29/2016
Components: STEERING,AIR BAGS
Incident Date: 12/18/2015
Crash: Yes
Fire: No
Vehicle Identification Number: WMEEK9AA9EK******
Summary

TL* THE CONTACT OWNS A 2014 SMART FORTWO CONVERTIBLE ELECTRIC VEHICLE. WHILE DRIVING 22 MPH, THE STEERING SEIZED AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V192000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200.

06/06/2015
Components: SEAT BELTS
Incident Date: 05/28/2015
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ3BA2EK******
Summary

THE SHOULDER PORTION OF MY SEAT BELT RIDES ON MY NECK. WHAT IS THE REMEDY FOR THIS SAFETY PROBLEM? REF COMPLAINT #10722112 28MAY15.

05/29/2015
Components: SEAT BELTS
Incident Date: 05/28/2015
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ3BA2EK******
Summary

MY SEAT BELT SHOULDER STRAP RIDES ON MY NECK.

01/30/2015
Components: ENGINE
Incident Date: 05/20/2014
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ9AA0EK******
Summary

TL*THE CONTACT OWNS A 2014 SMART FORTWO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE KEY WOULD MOVE FROM THE RUN POSITION CAUSING THE VEHICLE TO STALL. THE CONTACT ALSO STATED THAT THE BRAKE AND THE ACCELERATOR PEDALS WERE EXTREMELY CLOSE TO ONE ANOTHER. THE CONTACT STATED MENTIONED THAT WHEN SWITCH FROM THE BRAKE PEDAL TO THE ACCELERATOR PEDAL, HIS FOOT WOULD GET CAUGHT UNDER THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,000.

08/25/2014
Components: WHEELS
Incident Date: 08/19/2014
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ9AA6EK******
Summary

LOCAL STREET. RAN OVER A ~4 INCH BOLT IN ROADWAY. PUNCTURED TIRE, BUT THEN THE BOLT KNOCKED 4 HOLES IN THE WHEEL (RIM). I DO NOT CONSIDER A BOLT IN THE ROADWAY TO BE AN UNUSUAL HAZARD. I DO NOT BELIEVE THAT THE WHEEL - TIRE COMBINATION IS SUITABLE FOR USE ON PUBLIC ROADS. I BELIEVE THAT THE WHEEL - TIRE COMBINATION PRESENTS AN IMMEDIATE SAFETY HAZARD FOR USERS OF THIS VEHICLE. *TR

05/15/2014
Components: ENGINE
Incident Date: 02/16/2014
Crash: No
Fire: No
Vehicle Identification Number: WMEEJ3BA6EK******
Summary

WHILE DRIVING AT A STEADY SPEED OF 40MPH, THE VEHICLE SUDDENLY LOST POWER. YOU COULD HEAR THAT THE CYLINDERS AND PISTONS STOPPED WORKING. THE VEHICLE HAD 2 GALLONS OF GAS. WE PUT IN 2 MORE GALLONS AT THE ADJACENT GAS STATION AND LIMPED HOME AT 30MPH. THE DEALERSHIP PICKED UP THE VEHICLE AT OUR HOME AND DROVE IT FROM MILWAUKEE TO CHICAGO WITHOUT INCIDENT. THE DEALERSHIP SAID THEY REPLACED THE PURGE VALVE AND ALL 3 IGNITION COILS;COME AND PICK IT UP. ON OUR DRIVE HOME, GOING A STEADY UNINTERRUPTED 40 MPH (NO STOP SIGNS, OR STOP LIGHTS AT ALL) WE DROVE 28 MILES AND THE SAME PROBLEM HAPPENED AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP REQUESTED ASSISTANCE FROM MERCEDES. MERCEDES DECLINED, STATING THEY WOULD ACCEPT THE PROBLEM WHEN THE DEALERSHIP IDENTIFIED THE SOURCE OF THE PROBLEM. AFTER 10 DAYS THE DEALERSHIP NOTIFIED US THAT THEY COULD NOT IDENTIFY THE SOURCE OF THE PROBLEM. WE WAITED THROUGH THE 30 BUSINESS DAY LEMON LAW PERIOD AND FILED FOR RELIEF. *TR

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