2015 Audi SQ5 SUV AWD

TL* THE CONTACT OWNS A 2015 AUDI SQ5. THE CONTACT STATED THAT DUE TO THE BLIZZARD LIKE WEATHER IN HIS STATE, THE POWER STEERING FROZE AND A "POWER STEERING ERROR" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS UNABLE TO SHIFT INTO DRIVE AND COULD NOT BE DRIVEN. THE VEHICLE WAS TAKEN TO INTERNATIONAL AUTOS OF MILWAUKEE (2400 S 108TH ST, MILWAUKEE, WI 53227, (866) 455-8708) WHERE IT WAS DIAGNOSED THAT A NEW STEERING RACK NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.

ON JANUARY 8, 2018; I TOOK MY VEHICLE (AUDI SQ5, 2015, 21847 MILES, WELL WITHIN WARRANTY) INTO FLOW AUDI SERVICE DEPT. IN WINSTON-SALEM, NC. FOR A MAJOR PROBLEM WITH THE FRONT PASSENGER'S WHEEL HITTING AS IF METAL TO METAL, WITH A LOUD BANG AN A HARD JERK AS IF THE WHEEL IS SEPARATING FROM THE FRONT AXLE AS THE VEHICLE GOES INTO TURNS AND CLEARLY UNSAFE. THE SERVICE DEPT. MANAGER ADMITTED(ON RECORDING) TO A HIGH INFLUX OF OTHERS CUSTOMERS COMING IN WITH SAME ISSUE. I'VE BEEN TOLD IT'S THE DIFFERENTIAL, THE STRUTS, THE TRANSMISSION, THE TIRES AND SO ON. THE DEALERSHIP ADMITTED THAT THEY DIDN'T KNOW WHAT WAS WRONG WITH THE VEHICLE. SINCE THEN, I'VE BEEN MET WITH THREATENING HOSTILITY, AGGRESSION AND BULLING FROM UPPER MANAGEMENT TRYING TO MAKE ME TAKE MY VEHICLE WITHOUT IT BEING REPAIRED. I THEN, FILED A CLAIM WITH AUDI USA CORP. THE DEALERSHIP EVEN CALLED IN AN AUDI USA CORP. ENGINEER (FOR A DOG AND PONY SHOW) TO ONLY DRIVE MY CAR AND SAY WHAT HE THINKS COULD BE THE PROBLEM. THE ENGINEER NEVER EXAMINED MY CAR. HE DID WRITE A FACT SHEET PER MY REQUEST. (SEE ATTACHMENT). I MET WITH EXECUTIVE OFFICER(S) & WAS TOLD THEY WERE SORRY ABOUT THE THREATENING BEHAVIOR I RECEIVED AND TO TAKE MY CAR ELSEWHERE. AFTER REQUESTING THE ENGINEER TO SIGN OFF ON THE GUARANTEED SAFETY OF THE CAR WE'VE COME TO A COMPLETE HALT. IT'S NOW GOING ON 60 DAYS WITH NO RESOLVE. ITS CLEAR AUDI DOESN'T WANT TO EXPOSE THE REPAIRS THAT'S NEEDED OUT OF FEAR FOR ANOTHER MAJOR RECALL. SO, I CONTINUE TO BE MET WITH BULLING, UNFAIR TRADE PRACTICES AND DECEPTION. THE LENGTHY LAPSE, THE MEASURES TAKEN TO STRONG-ARM ME AND THE DEALERSHIP'S UNWILLINGNESS TO REPAIR THE CAR SHOWS POSSIBLE CORRUPTION, DECEPTION AND UNFAIR TRADE PRACTICES ON FLOW AUDI & AUDI USA CORP. PART.

POWER STEERING DISABLED WHILE DRIVING. WARNING ON DASH INDICATED THAT POWER STEERING IS DEFECTIVE. LOSS OF ELECTRONIC STEERING ASSIST WAS IMMEDIATE AND STEERING BECAME EXTREMELY DIFFICULT, IF NOT IMPOSSIBLE. VEHICLE WAS MOVED TO SHOULDER WITHOUT INCIDENT. DEALER INDICATED SOFTWARE UPDATE WAS INSTALLED TO CORRECT THE PROBLEM. NO OTHER DETAILS PROVIDED.