EN

2015 BMW X3 Xdrive35I SUV AWD

6
Recalls
48
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 16.9%

Complaints
Recalls

48 Complaints

for 2015 BMW X3 XDRIVE35I
01/24/2022
Components: FUEL SYSTEM, DIESEL,POWER TRAIN,ENGINE
Incident Date: 01/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C58F0******
Summary

The contact owns a 2015 BMW X3. The contact stated that the check engine warning lights was illuminated. The contact stated that the gear shifter was slipping. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where it was diagnosed the transfer pump needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to an independent mechanic where the EGR valve was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was not available. VIN tool confirms parts not available.

12/21/2021
Components: TIRES
Incident Date: 12/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C53F0******
Summary

Since tires installed on 9/2021, I have been having a worsening vibration noise. I took it to the installer who checked the balance of the wheels and tires and said there were no issues. The vibration continued. I took the car to an independent mechanic who inspected the vehicle. He said it's either the wheel bearings or the tires. The wheel bearings were replaced and I continued to have issues. The mechanic stated that when the vehicle was lifted and they ran the tires, the tires "wobbled". The independent mechanic felt strongly that the tires are defective and recommended returning to the installer for inspection and to correct this.

11/07/2021
Components: UNKNOWN OR OTHER
Incident Date: 11/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX7C58F0******
Summary

I bought 4 new tires. They were balanced at Sam's Club when I purchased them. Then i went to get the alignment done the next day and they said my tie-rods were shot. Just the front...not the back. I have not had an accident or incident yet but I am concerned. My car has 83,000 miles.

10/21/2021
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C52F0******
Summary

Vehicle suffers from engine 'miss' at cold start / idle, surges / lunges with minor throttle input after driving at lower speeds and accelerating. Has been into dealer for diagnostic and is under 'Extended Warranty' on Diesel High Pressure Fuel Pump. Have had two injectors fail and replaced, boost sensor and pipe, EGR Cooler and intake manifold replaced. NHTSA posted a voluntary recall by BMW on this series of diesel powered X3 for high pressure pump replacement (21V-586) in August 2021. Owners were to be notified by mail in September 2021. Still have not been notified and checking status shows no open recalls. If pump is failing, it would be sending metal into the injectors and fuel piping. Have contacted BWMUSA once again to check status of recall.

09/03/2021
Components: FORWARD COLLISION AVOIDANCE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C52F0******
Summary

Earlier this year I was notified by BMW that as of Feb 2022 my car would lose all networking capability due to the phase out of 3G cell towers. The "ConnectedDrive" package would become inoperative, and importantly, would no longer be able to route my travel according to traffic. My heads-up display is currently very well integrated with the navigation system, adaptive cruise control, and safety warning systems. I consider these important safety features. BMW has offered no fix for this. I have suggested to them that simply permitting the driver to tether the navigation (by USB or bluetooth) to a cell phone would solve the problem, but they have refused. The nav system and the BMW cell phone app both prevent tethering, which otherwise is built into the BMW's Windows CE-based operating environment. I don't want to navigate using my phone, as it would be a 3rd display (the one in the dash, the HUD, and the phone). I think one driver with 3 screens would be a safety hazard. Can you help get them to permit tethering to my cell phone once the 3G towers are gone?

08/20/2021
Components: ENGINE
Incident Date: 08/20/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C55F0******
Summary

I am filing to write about the timing chain system that's used on the specific engine model the BMW N20. There is a flaw in the design of the system where the plastic timing chain guides break apart and make its way into the engine causing a catastrophic failure to the engine. This happens randomly and without warning. There is nothing the owner can do to prevent it from happening. It's just a matter of time before it happens. There has since been a settlement: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft, et al. This reimburses ones that have gone to repair the issue after failure. However, the results of this settlement does not help those who have yet to experience engine failure. As the owner of this vehicle, I am always with anxiety every time I drive the car, not knowing if today will be the day the engine blows up. BMW leaves us with a flawed engine that they now well about but won't issue a recall to fix the problem. It could happen to anybody driving the car where it will fail without warning at any time. I believe this is a safety hazard and an recall should be issued ASAP.

05/12/2021
Components: ENGINE
Incident Date: 03/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C54F0******
Summary

I HAVE A DIESEL THAT THE SCR TANK THAT HOLDS THE DIESEL EMISSION FLUID HAS A FAULTY LEVEL SENSOR P203E ERROR CODE. A. CHECK ENGINE IIGHT IS ALWAYS ON. BMW HAS EXTENDED WARRANTY OF 10 YR/120,000 MILES. SEVERAL OF THE DIESEL BMW HAVE THIS TANK ASPART OF THE EXTENDED WARRANTY BUT NOT MINE. LIGHT HAS BEEN ON FOR A YEAR.

11/30/2020
Components: STRUCTURE
Incident Date: 09/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXWZ7C56F0******
Summary

MY 2015 BMW X3 HAS LESS THAN 30,000 MILES ON IT AND THE DRIVER DOOR CLOSURE PULL IS DETERIORATING TO A STICKY UNTOUCHABLE MESS. ALSO THE FRONT GLOVE COMPARTMENT DOOR LEATHER IS PULLING AWAY FROM THE BOX LEAVING AN OPEN GAP. I DID RESEARCH ONLINE AND FOUND THAT THIS IS A RECURRING ISSUE WITH BMW OWNERS. THIS IS A MANUFACTURER DEFECT AND SHOULD BE RECALLED BY BMW TO REPLACE THE DEFECTIVE INTERIOR. THE VEHICLE HAS BEEN GARAGE KEPT TO AVOID HEAT OR SUN DAMAGE. WHEN I CONTACTED MY BMW DEALER I WAS TOLD THAT THIS WOULD RESULT IN 800-1000 REPAIR COST. THE LEATHER INTERIOR IS NOT THE QUALITY I EXPECTED FROM A 48,000 VEHICLE.

10/15/2020
Components: SEATS
Incident Date: 12/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C59F0******
Summary

DRIVERS FRONT SEAT ACTIVE HEAD RESTRAINT DEPLOYED. FAULT CODE 930958 STORED. GENERATOR FOR ACTIVE HEAD RESTRAINT NEEDS TO BE REPLACED. VEHICLE WAS IN GARAGE, WHEN STARTED THE ERROR WAS DISPLAYED AND IS DISPLAYED EVER TIME THE VEHICLE IS STARTED. THIS EXACT PART WAS RECALLED ON MY 2013 328I AUTO. IT SHOULD BE RECALLED ON THE 2015 X3 AS IT IS THE SAME PART AND IS DEFECTIVE. THANKS

01/17/2020
Components: UNKNOWN OR OTHER
Incident Date: 01/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C51F0******
Summary

CAR UNDER RECALL FOR EGR COOLER. EGR COOLER LEAKED ON 1/25/19 - NO REMEDY FOR RECALL. INTAKE MANIFOLD WAS NOT REPLACED BY DEALER. DROVE CAR FOR ONE YEAR WITH THIS PROBLEM AND SIGNIFICANT SAFETY RISK. REMEDY FOR RECALL AVAILABLE 10/2019- NOT NOTIFIED. NOW CAR AS SIGNIFICANT DAMAGE RELATED TO RECALL WITH THE EMISSIONS SYSTEM INCLUDING NOX SENSORS, PARTICULATE FILTER AND CATALYST. DROVE CAR FOR ONE YEAR WITH KNOWN DAMAGE RELATED TO EGR COOLANT LEAK.

01/05/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 01/02/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXWY3C57F0******
Summary

I WAS DRIVING MY 2015 BMW X3 DIESEL ON ROUTE 2 WEST NEAR ROUTE 128 NORTH ENTRANCE, I LOST POWER AND "POWERTRAIN MALFUNCTION" WARNING ALERT CAME ON DISPLAY DASHBOARD, I WAS ABLE TO BARELY COAST THE VEHICLE OVER TO THE BREAKDOWN LANE OF ROUTE 2 WEST. AFTER PULLING OVER TO BREAKDOWN LANE IT STARTED TO SMOKE UNDER THE HOOD OF THE VEHICLE AND WITH FEW MINUTES FIRE STARTED IN THE ENGINE COMPARTMENT AND LESS THAN 10 MINUTES VEHICLE ENGINE COMPARTMENT WAS FULLY ENGULFED IN THE FIRE. ON OCTOBER 11TH OF 2019, I HAVE MY 2015 BMW X3 BROUGHT TO WAGNER BWM OF SHREWSBURY MA TO PERFORM THE OPEN RECALL FOR EGR COOLER WHICH WAS NOTIFIED BY BMW MANUFACTURER. DEALER PERFORM THE INSPECTION FOR SIGNS OF CONTAMINATION OR CORROSION AND PERFORM COUPLE OF OTHER TEST, BUT DID NOT FOUND THE ISSUE AT THAT TIME, HENCE THERE WERE NO REPAIR WAS DONE TO CORRECT THE OPEN RECALL. BWM MANUFACTURES SHOULD HAVE REQUIRED ALL EFFECTED VEHICLE TO BE REPAIRED INSTEAD OF JUST LETTING DEALER INSPECTION THE VEHICLE, ESPECIALLY, BWM MANUFACTURE STATES THAT EGR MODULE COULD DEVELOP A COOLING-FLUID LEAK. HEATED COOLANT COULD MIX WITH DIESEL ENGINE SOOT AND MELT THE INTAKE MANIFOLD. THAT COULD LEAD TO FIRE.

01/01/2020
Components: UNKNOWN OR OTHER
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C53F0******
Summary

I OWN A 2015 BMW X3 THAT WAS ON A RECALL ISSUED OCTOBER 2018.THE RECALL DEALT WITH FAULTY EMISSIONS PARTS.IN JANUARY 2019, I WENT TO THE BMW DEALERSHIP AND ASKED ABOUT HET RECALL; PARTS WERE NOT AVAILABLE..OCTOBER, 2019, I RECEIVED A SECOND NOTICE FROM BMW ABOUT THE RECALL.I TOOK THE CAR FOR SERVICE AT OWINGS MILLS. THE MGR ADVISED ME THAT MY CAR WOULD NEED TO BE LEFT OVERNIGHT FOR TESTING. OCTOBER 11,I WAS ADVISED THAT THE CAR NEED SERVICING.HOWEVER, THE PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER 2019. AAKED WHY SO LONG TO GET PARTS THAT I RECEIVED A 2ND LETTER, TO HAVE THE WORK DONE. BMW DID NOT ANTICIPATE SO MANY CARS WOULD NEED THE REPLACEMENT PARTS. I WANTED TO TAKE MY CAR AND BRING IT BACK WHEN THE PARTS ARRIVE. THE MGR EXPLAINED CAR COULD POSSIBLY CATCH FIRE; SMALL HOT PARTICLES WERE BEING EMITTED INTO THE ENGINE THAT COULD IGNITE A FIRE. NOVEMBER 26TH MGR CALLED ,CAR WAS FIXED. I COULD COME GET IT. I DROVE CAR OFF THE SERVICE PARKING LOT ABOUT 7 MILES; THE 'CHECK ENGINE' INDICATOR LIGHT CAME ON.RETURNED THE CAR BACK FOR SERVICE AGAIN.MGR CALLED THE FOLLOWING DAY AND ADVISED THE EMISSIONS FILTER IS CLOGGED AND NEEDS REPLACEMENT ;$4168. I WAS FLABBERGASTED. ASKED, IF NOT HAVING THE RECALL FIXED FOR ALMOST A YEAR COULD HAVE CONTRIBUTED TO THE FAULTY FILTER.I NEEDED THIS ISSUE INVESTIGATED. WROTE BMW CORPORATE. BMW NA CONTACTED ME. SHE TOLD ME THERE WAS NOTHING BMW COULD OR WOULD DO FOR ME. I QUESTIONED WHETHER THE FACT THAT THE PARTS WERE NOT AVAILABLE FOR MY CAR FOR SO LONG AND I CONTINUED TO DRIVE A CAR THAT WAS EMITTING PARTICLES TO THE ENGINE, THAT COULD HAVE CAUSED A FIRE, WOULD HAVE CONTRIBUTED TO A CLOGGED FILTER.SHE SAID SHE WAS NOT TECHNICAL AND DIDN'T KNOW. THAT WAS UNSETTLING TO ME BECAUSE THAT WAS THE REASON, I WROTE BMW IN THE FIRST PLACE.SHE JUST KEPT REPEATING THERE WAS NOTING THAT COULD BE DONE. RESOLUTION IS FIX CAR AT NO COST TO ME.

12/15/2019
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 10/16/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXWX9C53F0******
Summary

I WAS ABOUT TO PARK IN A PARKING LOT, DRIVING SLOWLY AND CAREFULLY BETWEEN TWO PARKED CARS. AS I VERY GENTLY PUT MY FOOT ON THE BRAKE TO STOP, THE CAR JOLTED INTENSELY AND DID NOT STOP. I THEN PRESSED ON THE BRAKE PEDAL HARDER BUT THE VEHICLE ACCELERATED TO A VERY FAST SPEED. I DROVE THROUGH SOME LARGE PLANTS AND WENT OVER A SIDE WALK AND MADE A SHARP TURN TO AVOID A LARGE BUILDING IN FRONT OF ME. I THEN DROVE THROUGH THE PARKING LOT, MANEUVERING AROUND PARKED CARS, BUILDINGS AND OTHER OBJECTS WHILE THE CAR WAS SPEEDING UP. MY EFFORTS TO SLOW THE CAR DOWN FAILED EVEN AFTER APPLYING AUXILIARY BRAKE. LUCKILY THERE WERE NO PEDESTRIANS OR MOVING CARS WHILE THIS WAS HAPPENING! FINALLY I ENDED UP DRIVING UP A HILL, HOPING THAT THE ELEVATION WOULD STOP THE CAR. INSTEAD DUE TO HIGH SPEED, THE VEHICLE WAS LIFTED UP ABOUT 7 FEET IN THE AIR, HIT A LARGE TREE AND FELL IN THE GROUND WITH MUCH FORCE. I HAVE SOME INJURIES AS A RESULT AND CURRENTLY RECEIVING MEDICAL SUPPORT, HOPING THAT I WILL NOT HAVE PERMANENT HEALTH ISSUES, WHICH I VERY MUCH DOUBT! MY CAR WAS SEVERELY DAMAGED AND WAS TOTALED. IT IS CLEAR AND EVIDENT THAT THERE WAS SOME KIND OF TECHNICAL MALFUNCTION THAT CAUSED THE BRAKE FAILURE AND ACCELERATION. I CONTACTED BMW DEALERSHIP WHERE WE HAD PURCHASED THE CAR AND ALSO WHERE I HAD THE CAR SERVICED ONE MONTH EARLIER! THEY SAID I MUST PAY FOR THE CAR TO BE DELIVERED TO THEIR FACILITY IN ORDER FOR THEM TO EXAMINE THE CAUSE OF BRAKE FAILURE. I REFUSED TO PAY THE HIGH PRICE. IT IS ALSO IMPORTANT TO MENTION THAT I HAVE BEEN DRIVING FOR OVER FORTY YEARS AND I CONSIDER MYSELF A VERY CAPABLE DRIVER. I SHOULD ALSO ADD THAT ON THE INTERNET THERE ARE AT LEAST A DOZEN SIMILAR REPORTED CASES OF THIS MODEL. OBVIOUSLY, BMW HAS NEGLECTED TO LOOK INTO THIS MATTER. THEY SHOULD INVESTIGATE THEIR X3 MODELS BEFORE SOMEONE DIES!

12/12/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C52F0******
Summary

EGR COOLER FAILED AT 70,000 +/- MILES. WASN'T LEAKING COOLANT INSIDE, BUT WAS LEAKING EXHAUST GASSES INTO CABIN AND WAS NOT COVERED UNDER RECALL CAMPAIGN. BMW COULD NOT PROVIDE NEW UPDATED PART, BUT CHARGED US FOR 'NEW / OLD STYLE UNIT' FOR ABOUT $2600. TRIED TO WORK ISSUE OUT WITH BMW CORP ON EMISSION WARRANTY, BUT WAS UNSUCCESSFUL. VEHICLE STILL HAS UNSATISFIED RECALL ON IT FOR EGR COOLER. VEHICLE ALSO IS NOT ISSUING A 'DEF' NOTIFICATION. I HAVE BEEN IN THIS INDUSTRY FOR 44 YEARS AND KNOW THAT THIS VEHICLE SHOULD BE CALLING FOR DEF. I HAVE DEALT WITH THIS IN FORD, PETERBILT AND KENWORTH VEHICLES AND BMW'S SYSTEM IS NOT REPORTING.

11/11/2019
Components: SERVICE BRAKES
Incident Date: 11/08/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXWX9C55F0******
Summary

IT WAS IN THE MORNING ON 11/8/2019, I HAD PULLED INTO A PARKING LOT (LOCATED IN HIGHWAY 85 & CAMDEN AVE, SAN JOSE, CA) TRAVELING VERY SLOWLY THEN TURNED RIGHT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE CURB DESIGNED TO STOP A VEHICLE AND CRASHED INTO THE CROSS-LINK FENCE 6 FEET IN FRONT OF THE CAR. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS. THANKFULLY THERE WEREN'T CARS COMING ON THE HIGHWAY NEXT TO THE FENCE. I WAS TERRIFIED ABOUT WHAT JUST HAPPENED. VERY SCARY. I FOUND OTHER DRIVERS COMPLAINING THE SAME ONLINE. THIS IS A MAJOR SAFETY HAZARD PUTTING MY LIFE AND OTHERS AT RISK. IT IS NOT SAFE TO DRIVE MY CAR.I CALLED BMW OF NORTH AMERICA AT 800-831-1117 AND REPORTED THIS INCIDENT.

08/07/2019
Components: AIR BAGS
Incident Date: 05/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX7C58F0******
Summary

TL* THE CONTACT OWNS A 2015 BMW X3. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE PASSENGER RESTRAINT MALFUNCTION WARNING INDICATOR ILLUMINATED. WHEN THE PASSENGER SEAT WAS OCCUPIED, "AIR BAG OFF" ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

07/13/2019
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C52F0******
Summary

SUFFERED FROM HIGH PRESSURE FUEL PUMP FAILURE. THE CAR WAS IN MOTION ON A CITY STREET WHEN IT HAD A DRIVETRAIN MALFUNCTION. PULLED VEHICLE OVER AND TURNED OFF AND VEHICLE WOULD NOT START AGAIN. WHEN TAKE TO REPAIR SHOP FOR DIAGNOSIS IT WAS THE HIGH PRESSURE FUEL PUMP MALFUNCTION. ALSO FOR SOME REASON THE FUEL PUMP THAT WAS INSTALLED IN THE CAR HAD A CONNECTION BIGGER THAN THE REPLACEMENT PART DATABASE. THE CONNECTORS PLUG SIZE WAS FOR AN 8 CYLINDER VEHICLE AND THE CAR IS ONLY A 4 CYLINDER. THE REPLACEMENT PART WAS DIFFICULT TO FIND DUE TO DIFFERENCE IN SIZE OF CONNECTION PLUG. ALSO BMW IS SELLING THE REPLACEMENT PART FOR $1300 RIDICULOUS. JUST THE PUMP ITSELF.

06/19/2019
Components: POWER TRAIN
Incident Date: 06/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C57F0******
Summary

I RECENTLY SUBMITTED COMPLAINT 11219776. I DIDN'T HAVE VIN INFO. NOW I DO AND INCLUDED IN THIS COMPLAINT SO CONSIDER DELETING 11219776. HOWEVER. THE DETAILS ARE SAME. AT STOPPED POSITION IN DRIVE SELECTION, TRANSMISSION SHIFTS INTO PARK. DOESN'T HAPPEN IN SPORT MODE NOR VERY FREQUENTLY IN STANDARD DRIVE. HOWEVER, THE ISSUE OF THE CAR SHIFTING ON OWN DUE TO A UNKNOWN PROBLEM IS A SAFETY CONCERN. BOUGHT THE CAR NEW FROM IRVINE CA BMW. CAR HAS BEEN IN AND OUT A FEW TIMES AT ENCINITAS BMW WITH NO ROOT CAUSE IDENTIFIED.

03/21/2019
Components: AIR BAGS
Incident Date: 03/08/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXWX9C54F0******
Summary

BMW WAS REAR-ENDED WHEN VEHICLES WERE SLOWING DOWN AT SIGNAL. THE IMPACT FORCED MY CAR TO IT THE VEHICLE AT FRONT. BMW HAD GOOD IMPACT BOTH AT REAR AND FRONT PORTION. THE FRONT DRIVER AIRBAG DID NOT DEPLOY FOR THE FORCE OF IMPACT MY VEHICLE HAD.

12/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C59F0******
Summary

I AM WRITING THIS LETTER TO COMPLAINT THE RIDICULOUS EXPERIENCE WITH BMW. I BOUGHT MY BMW X3 2015 BRAND NEW FROM P & W BMW DEALER ON DEC 16, 2014. I DO NOT HAVE ANY PROBLEM UNTIL SIX MONTHS AGO. MY COMFORT ACCESS FEATURE IS BROKEN. ON 06/18/2018 I WENT TO SEWICKLEY BMW TO COMPLAINT ABOUT MY COMFORT ACCESS NOT WORKING PROPERLY, THEY DID NOT DO ANYTHING. THEN AGAIN ON 08/30/2018 I WENT TO SEWICKLEY BMW AGAIN, THIS TIME THEY CLAIM THAT IT MIGHT BE THE KEY FOB BATTERY. SO, I PURCHASED BATTERY FROM AMAZON AND REPLACED THEM. THEY ARE STILL NOT WORKING. ON NOV 26 2018, I WENT TO P & W BMW, THEY ONLY GAVE SOME SUGGESTIONS AND NO ANY REPAIR ATTEMPT. ON DEC 4 2018 I BROUGHT MY CAR TO P & W BMW AGAIN AND STILL NOTHING. THEY ARE STILL NOT BE ABLE TO FIX IT. I COMPLAINT TO BMW CUSTOMER RELATIONS MANY TIMES. THEY CLAIM THAT DEALER IS ONLY PLACE CAN DO ANYTHING FOR ME. I COMPLAINT TO P & W BMW SERVICE DIRECTOR TONY DAVE, THEY CLAIM THEY CAN'T DO ANYTHING IF BMW IS NOT AUTHORIZED. BASICALLY, NOBODY WANTS TO DO ANYTHING TO FIX THE PROBLEM. I TRIED TO TALK TO TECHNICIAN TO HELP THEM TROUBLESHOOTING, NOBODY WANTS TO TALK TO ME. I AM SO AMAZED THAT THEY ARE HOPING NOT DOING ANYTHING WILL FIX MY PROBLEM OR JUST BLAME USER WILL WORK. I HAVE ATTACHED MY SERVICE INVOICE AND VIDEO FOR YOUR REVIEW.

12/12/2018
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 12/10/2018
Crash: No
Fire: No
Vehicle Identification Number: I DONT HAVE******
Summary

MY CAR WAS STATIONARY OR IN VERY SLOW MOTION AND THEN SUDDENLY WENT INTO A VERY HIGH SPEED ON MY DRIVEWAY RAMP ON ITS OWN. THE BRAKES WOULD NOT WORK TILL I WENT INTO SOMEONE'S LAWN AND AS IT SKID ON THE GRASS IT GRADUALLY STOPPED. I ALMOST HAD A NEAR FATAL ACCIDENT. I HAVE A WITNESS WHO WAS TAKING A WALK AND SAW THE CAR SUDDENLY FLY AT A VERY HIGH SPEED AND WAS BEYOND CONTROL

11/17/2018
Components: SERVICE BRAKES
Incident Date: 11/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWZ7C56F0******
Summary

WE HAVE A BMW X3. WE PRESSED THE BRAKES TO STOP AT A TRAFFIC LIGHT, BUT IT DID NOT STOP AND KEPT GOING. THE DEALER COULD NOT REPLICATE THE PROBLEM. AGAIN, WHEN WE WERE BACKING THE CAR, IT JUMPED BACKWARD EVEN IF MY FOOT WAS ON THE BRAKE PEDAL. WE SEARCHED ON THE INTERNET FOR BMW X3 PROBLEMS, AND MANY PEOPLE HAD THE SAME PROBLEMS AND SOME OF THEM GOT INTO ACCIDENTS. IT IS SCARY TO DRIVE THE CAR, BUT THE BMW DEALERS HAVE NOT DONE ANYTHING FOR ANYBODY WHO HAD THE SIMILAR PROBLEM.

10/25/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/21/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXWY3C5XF0******
Summary

BMW DIESEL RECALL - WHILE DRIVING ON HIGHWAY MY VEHICLE CAUGHT FIRE AND BURNED. THE CAR IS A TOTAL LOSS. THERE WAS NO WARNING LIGHTS WHEN THE CAR WAS STARTED TO INDICATE ANYTHING WAS WRONG. THE CAR LOST POWER AT 72 MPH AND MY HUSBAND WAS ABLE TO GET THE CAR TO THE SHOULDER OF THE HIGHWAY.

08/04/2018
Components: VISIBILITY/WIPER
Incident Date: 08/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C51F0******
Summary

THE REAR LIFT GATE WINDOW IS PERMANENTLY TINTED DARK. THIS MAKES DRIVING IN CLOUDY, RAINY, LOW VISIBILITY AND NIGHT TIME VERY DANGEROUS BY GREATLY REDUCING VISIBILITY THRU THE REAR VIEW MIRROR!! ALSO, THE AUTO-DARKENING FEATURE OF REAR VIEW MIRROR AT NIGHT MAKES IT EVEN WORSE!! THIS SHOULD BE A CLEAR WINDOW. TALKING TO LOCAL BMW DEALER WAS OF NO HELP.

07/09/2018
Components: STRUCTURE
Incident Date: 07/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C57F0******
Summary

SUNROOF SUDDENLY EXPLODED WHILE DRIVING ON A HIGHWAY. IT WAS LIKE AN EXPLOSION FROM THE INSIDE AND THE GLASS SHATTERED. NO EXTERNAL OBJECT HIT THE ROOF. THE EXPLOSION IMPACTED ALL THE GLASS SURFACE.

06/05/2018
Components: AIR BAGS,SEATS
Incident Date: 03/10/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C54F0******
Summary

PASSENGER OCCUPANCY SENSOR FAILURE. REPORTED UNDER WARRANTY WHEN PROBLEM WAS INTERMITTENT, WAS TOLD NOTHING WAS WRONG. PROBLEM NOW PERSISTENT AFTER WARRANTY EXPIRED AND FAILED STATE INSPECTION, CAN'T DRIVE UNTIL IT'S FIXED. THIS WAS A RECALL ITEM ON 2005-2010 X3'S AND SEEMS TO BE A VERY COMMON PROBLEM WITH MANY MODELS AND YEARS OF BMW. CAR WARNS ABOUT PASSENGER RESTRAINT SYSTEM FAILURE, RED AIRBAG LIGHT COMES ON. CONSTANTLY CHIMES WHILE DRIVING.

06/04/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C58F0******
Summary

CHECK ENGINE LIGHT ON DIESEL ENGINE COME ON MULTIPLE TIMES SINCE CAR HIT 40K MILES. LUCKILY IT'S UNDER WARRENTY, OVER 10K IN REPAIRS IN 2 MONTHS. NEW FILE INJECTORS, OIL PUMP, DTF FILTER, ECT.

04/23/2018
Components: POWER TRAIN
Incident Date: 04/20/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C55F0******
Summary

TL* THE CONTACT OWNS A 2015 BMW X3. THE CONTACT STATED THAT THE DRIVETRAIN INDICATOR ILLUMINATED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER (BMW OF TENAFLY, 301 COUNTY RD, TENAFLY, NJ 07670) WHERE IT WAS DIAGNOSED THAT THE DRIVETRAIN NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

03/14/2018
Components: UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 03/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C51F0******
Summary

IT WAS IN THE MORNING AND I WAS DRIVING OUT OF MY TOWNHOUSE NEIGHBORHOOD. I WASN'T DRIVING FAST MAYBE 10-15 WHEN I APPROACHED THE THE STOP SIGN. I STARTED TO SLOW DOWN BUT MY CAR WASN'T SLOWING DOWN SO I PRESSED THE BRAKES AS HARD AS I COULD. THE CAR REVVED UP AND ACCELERATED WITH FORCE OUT INTO THE CROSS STREET. THANKFULLY THERE WASN'T A CAR COMING OR I WOULD OF BEEN IN AN ACCIDENT. I CONTINUED TO DRIVE A FEW MILES VERY SLOWLY. I WAS ALL SHOOK UP AND CONFUSED AS TO WHAT JUST HAPPENED.I CALLED BMW TO TELL THEM AND MAKE A APPOINTMENT TO BRING THE CAR IN. I STOPPED IN A PARKING LOT AND PARKED WASN'T THINKING I PARKED ACROSS FROM A CAR. I DECIDED TO TRY JUST PRESSING ON THE BRAKES IN THE PARKING SPOT. I PUT THE CAR IN DRIVE WITH MY FOOT ON THE BRAKES AND STARTED TO PRESS HARDER THE CAR REVVED UP HIGH AS IF I WAS PRESSING THE ACCELERATOR IN PARK.. BUT I WASN'T IT WAS IN DRIVE AND I WAS ONLY PRESSING THE BRAKES. THEN SUDDENLY IT STARTED JERKING FORWARD. I ALMOST HIT THE CAR IN FRONT OF ME I HAD TO PUT IT IN PARK TO STOP IT. I MOVED TO A DIFFERENT PARKING SPOT THERE WAS A HUGE MOUND OF SNOW MY BUMPER WAS RIGHT UP CLOSE TO IT. I TRIED IT AGAIN AND IT DID THE SAME THING BUT THE SNOW STOPPED ME. BMW HAS NOT BEEN ABLE TO RECIPROCATE THE PROBLEM AS OF NOW. I FOUND ONLINE SIMILAR ALMOST EXACT INCIDENTS OF THIS ON OTHER X3 ALL DIFFERENT YEARS. SOME OF THEM HAD BEEN IN ACCIDENTS. I HAVEN'T PICKED UP MY CAR YET I AM WAITING STILL TO SEE IF THEY WERE ABLE TO DUPLICATE IT. I AM NOT SURE WHY WITH ALL THE INCIDENTS I FOUND OF THIS THAT THERE HASN'T BEEN SOME SORT OF RECALL. I AM HOPING THEY WILL FIND OUT WHAT CAUSED THIS AND FIX IT SO I CAN FEEL SAFE DRIVING MY CAR ON THE ROAD. SO FAR IT DOESN'T SEEM LIKELY. I AM NOT SURE WHAT TO DO IF THEY DON'T FIND THE PROBLEM AND CAN'T FIX IT. I FEEL LIKE IT WOULD TAKE SOMEONE TO DIE FOR THIS TO BE INVESTIGATED.

03/05/2018
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 03/04/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 5UXWY3C50F0******
Summary

ON MARCH 4, 2018, WHILE AT A RED LIGHT AT AN INTERSECTION IN BOCA RATON, FL, ALL OF SUDDEN, NO WARNING, MY BMW X3 STARTED TO SMELL OF SMOKE, THEN SMOKE STARTED TO COME OUT OF THE HOOD. I HAD TO BARELY MAKE IT TO THE SIDE OF THE ROAD, LEAVE IT AT AN ENTRANCE OF A PLAZA, WHICH THEN BEGAN TO SMOKE OVERWHELMINGLY. ONCE I MADE IT OUT OF THE CAR, THE FLAMES CAME OUT OF THE HOOD AND THE CAR BECAME FULLY ENGULFED WITHIN SECONDS.

02/12/2018
Components: AIR BAGS,SEATS
Incident Date: 02/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C52F0******
Summary

PASSENGER SIDE 'AIRBAG OFF' WARNING LIGHT COMES ON ON INITIAL START, GOES OFF MOMENTARILY AND COMES BACK ON WITH ADULT MALE SEATED IN PASSENGER SEAT OR SEAT EMPTY. PAST MODELS SUFFERED FROM PASSENGER SEAT SENSOR CRACKING. IS THIS A PROBLEM WITH 2015 X3?

01/06/2018
Components: UNKNOWN OR OTHER
Incident Date: 05/19/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C58F0******
Summary

NHSTA DATABASE IS SAYING OUR VEHICLE HAS AN ACTIVE ISOFIX BRACKET RECALL (16V333) BUT EVERY TIME WE TRY TO SCHEDULE WITH BMW, THE DEALER INFORMS US THAT OUR VEHICLE IS NOT AFFECTED. I AM A SERVICE MEMBER LIVING OVERSEAS AND WILL NOT BE ALLOWED TO SHIP MY CAR UNTIL THE ACTIVE RECALL IS RESOLVED BUT THE MANUFACTURER IS TELLING US THAT THERE IS NOTHING TO FIX. HOW DO WE RESOLVE SO THAT WE MAY SHIP OUR CAR?

12/13/2017
Components: ENGINE
Incident Date: 11/29/2017
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX5C58CL******
Summary

I WOULD LIKE TO FILE A COMPLAINT ABOUT BMW OF NORTH AMERICA MISSING RECALLS ON MY VEHICLE IN 2015. I WAS NOT AWARE THE RECALL AND INFORMED ABOUT THE CAMSHAFT TIMING ADJUSTMENT VANOS ENGINE STALL ISSUE. THE ISSUE IS ABOUT THE BOLTS THAT SECURE THE HOUSING FOR THE VARIABLE CAMSHAFT TIMING ADJUSTMENT (VANOS) UNIT LOOSEN OVER TIME AND MAY POSSIBLY BREAK WHICH REDUCES THE POWER OF ENGINE OR STALL. I OWN A 2012 BMX X3 2.8I (VIN: 5UXWX5C58CLXXXXXX), STARTING LAST YEAR, MY CHECK ENGINE LIGHT HAS BEEN ON AND OFF FROM TIME TO TIME. I DID NOT UNDERSTAND THIS DEFECTIVE VANOS DESIGN WAS THE REASON UNTIL LAST MONTH I CHECKED MY VEHICLE IN FOR ENGINE PROBLEMS WITH RPM AUTOMOTIVE, THEY RAN A FULL DIAGNOSTICS AND CONFIRMED WITH ERROR CODES 130C01,130108 AND 131508 WHICH INDICATES VANO AND CAMSHAFT POSITION SENSORS FOR MY N52T 6-CYLINDER ENGINE. I CONTACTED BMW DEALER AT ORANGE PARK, FL, THEY IGNORED MY REQUEST AND TOLD ME MY VEHICLE IS NOT ON THE RECALL LIST. I HAVE DONE THE RESEARCH AND CONFIRMED MY VEHICLE X3 XDRIVE 28I IS ON THE RECALL LIST. PLEASE SEE THE RECALL AT HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/BMW-RECALLS-156137-VEHICLES-FOR-LOOSE-BOLTS-THAT-COULD-LEAD-TO-ENGINE-STALL.HTML . I AM CONTACTING YOU TO REPORT THEIR RECALL MALPRACTICES, ENGINE SAFETY ISSUES AND FRAUD WARRANTY PROMISES. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/17/2017
Components: UNKNOWN OR OTHER
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: WBXPA93425W******
Summary

BURNING SMELL , INSIDE AND OUT SIDE

06/23/2017
Components: UNKNOWN OR OTHER
Incident Date: 06/23/2017
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C53F0******
Summary

THIS MORNING AROUND 10AM CENTRAL TIME WHILE I AM DRIVING THE VEHICLE STRAIGHT ON A CITY STREET AT ABOUT 10MPH, THE VEHICLE SUDDENLY ACCELERATED BY ITSELF. I IMMEDIATELY HIT THE BRAKE HARDEST TRYING TO STOP IT. THANKS GOD, IT STOPPED. FORTUNATELY, NOTHING CLOSER IN FRONT OF MY VEHICLE, NO ONE GOT HURT. BUT I LIKE TO REPORT IT AND WANT TO KNOW IF THIS IS A KNOWN ISSUE.

11/08/2016
Components: AIR BAGS
Incident Date: 09/21/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX7C57F0******
Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V683000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

06/20/2016
Components: AIR BAGS
Incident Date: 10/02/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXWY3C55F0******
Summary

AIRBAGS DIDN'T DEPLOY IN HIGH-IMPACT FRONT END CRASH. VEHICLE WAS TRAVELING 30-35 MPH. VEHICLE WAS TOTALED.

05/20/2016
Components: ENGINE
Incident Date: 05/09/2016
Crash: No
Fire: No
Summary

WHEN RAINY DAY , MY CAR SOMETIMES CAME OUT SMOKE ON A CITY STREET. I TOOK INTO DIFFERENT BMW DEARLER, BUT THEY CLAIM THAT IS THE DESIGN OF THE CAR, BECAUSE THE AVIATOR TOO CLOSE WHEN RAINING IT WILL CAME OUT SMOKE. I RECORDED AND SHOW TO THE SERVICE ADVISOR AND HE SHOW IT TO THE MECHANIC AND HE TOLD ME THAT IS WHAT THE MECHANIC TOLD HIM.

02/12/2016
Components: POWER TRAIN
Incident Date: 02/12/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C53F0******
Summary

WHILE BRAKING TO A STOP ON CITY STREET, UNCOMMANDED ENGINE ACCELERATION OCCURS MAKING IT DIFFICULT TO BRAKE TO A STOP. ADDITIONALLY, TRANSMISSION HAS SELF-SELECTED "SPORT MODE" IN THE COURSE OF DRIVING AND HAS, WHILE IDLING IN DRIVE, SELF-SELECTED "PARK" MODE.

01/23/2016
Components: POWER TRAIN
Incident Date: 01/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C53F0******
Summary

UNCOMMANDED ENGINE ACCELERATION WHILE SLOWING TO A STOP: WHILE SLOWING TO A STOP AT A STOPLIGHT WITH FOOT ON THE BRAKE, THE ENGINE SUDDENLY SURGED VIOLENTLY. I HAD TO APPLY FULL BRAKING PRESSURE TO STOP THE VEHICLE, FIGHTING AGAINST THE POWER OF THE ENGINE. THE VEHICLE TOOK MUCH LONGER THAN USUAL TO STOP.

09/28/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 08/19/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 5UXWX9C59F0******
Summary

PULLING INTO A PARKING SPOT WITH MY FOOT ON THE BRAKE TO PARK, THE CAR KEPT LUNGING FORWARD WITH A REVING SOUND, NOT CONSTANT BUT PULSE SATING UNTIL THE VEHICLE HIT A CONCRETE WALL. THE AIRBAG NEVER WENT OFF. I WENT ONLINE LATER TO FIND THAT THERE WERE SEVERAL COMPLAINTS ABOUT THIS PROBLEM. I CONTACTED BMW AND A REP. STATED THAT THERE HAVE BEEN" MULTIPLE COMPLAINTS ABOUT THIS PROBLEM, BUT IT HAS NEVER BEEN BMW FAULT." SHE SENT A BMW ENGINEER OUT TO INSPECT THE VEHICLE HE FINALLY INSPECTED IT 3 WEEKS LATER. THREE WEEKS LATER I HAVE NOT HEARD FROM HIM ABOUT THE RESULTS. THERE IS OVER $9,000.00 IN DAMAGES.

07/07/2015
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 07/06/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1C6RR6NT6FS******
Summary

I WAS TURNING OFF A RESIDENTIAL STREET INTO THE PARKING LOT OF OUR NEIGHBORHOOD SWIMMING POOL. THE PARKING SPOT WAS STRAIGHT AHEAD (A VERY SHORT DISTANCE). I WAS TRAVELING AT A VERY SLOW SPEED. I COULDN'T STOP THE CAR NO MATTER HOW HARD I STEPPED ON THE BRAKE. I HIT A BRICK WALL WHICH STOPPED THE CAR. IT ALL HAPPENED SO QUICKLY IN SUCH A SHORT DISTANCE. I WAS IN SHOCK AND AMAZED AT THE AMOUNT OF DAMAGE TO THE CAR AND THE BRICK WALL. I BELIEVE THE CAR SUDDENLY ACCELERATED AS I WAS PULLING INTO THE PARKING SPOT. I HAVE NOTIFIED MY INSURANCE COMPANY THAT THERE ARE OTHER INSTANCES OF THIS REPORTED ON THE NHTSA SITE INVOLVING THE SAME MAKE AND MODEL AS MY CAR. *TR UPDATED 09/10/15*LJ

06/02/2015
Components: STEERING
Incident Date: 05/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX9C59F0******
Summary

COMPLETE FAILURE OF POWER STEERING, WITHOUT WARNING OR APPARENT REASON IN A BRAND NEW CAR TREMENDOUS EFFORT REQUIRED TO STEER CAR ERROR MESSAGE ON DASHBOARD STATED "DRIVE MODERATELY INCREASED STEERING EFFORT REQUIRED CONSULT SERVICE CENTER" VEHICLE SENT TO SERVICE CENTER- NO UPDATES YET

04/26/2015
Components: SEAT BELTS
Incident Date: 04/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C55F0******
Summary

ON APRIL 3 2015, WE WERE ABOUT START OUR 7 DAY SPRING BREAK TRIP TO NORTHERN CALIFORNIA FROM OUR HOME IN SAN DIEGO WHEN MY 8 YEAR OLD CHILD SAID SHE CAN'T PUT THE SEAT BELT BUCKLE ON (REAR RIGHT SIDE). I WAS SURPRISED AND ASKED HER TO TRY AGAIN BECAUSE I THOUGHT MAY BE SHE IS NOT ABLE TO REACH ALL THE WAY DOWN TO THE BUCKLE RECEPTOR BUT THE SEAT BELT WONT GO IN THE RECEPTOR. WITH HELP OF A FLASH LIGHT WE TRIED TO LOOK INTO THE RECEPTOR TO SEE THAT IF ANY DEBRIS GOT STUCK IN SIDE BUT THERE WAS NO DEBRIS INSTEAD THE LOOKED LIKE THE METAL LATCH WAS ALREADY IN LOCK POTION WITHOUT THE SEAT BELT. THIS WAS A VERY SCARY MOMENT FOR US AND ABOUT TO RUIN OUR VACATION. WE TOOK A CHANCE AND WITH HELP OF A SCREW DRIVER WE TRY TO PUSH THE METAL LATCH DOWN TO SEE IF WE CAN PUT THE SEATBELT ON. LUCKILY THE METAL PIECE GOT PUSHED DOWN AND WE WERE ABOUT TO PUT THE SEAT BELT ON. AFTER THAT WE VERY SCARED AND WORRIED IF SEAT BELT MAY NOT LATCH IS AGAIN. WE STARTED OBSERVING THE SEAT BELT LATCHING IN ALL OTHER 4 SEATS BELTS CLOSELY. AT LATER TIME I HAVE OBSERVED THAT DRIVER SEAT BELT LATCHING FEELS "VERY FLIMSY" WE REPORTED THIS TO BMW CUSTOMER SERVICE AND AT FIRST BMW SHOWED A VEY COLD AND ROUTINE RESPONSE TO OUR CONCERNS. IT IS ONLY WE TOLD THEM WE WILL REPORT THIS SAFETY INCIDENT TO APPROPRIATE FEDERAL AGENCY, THEY TRIED TO HELP LITTLE BIT. WHEN TOOK THAT CAR TO A BMW DEALER SHIP ASKED TO CHECK ALL THE SEAT BELT LATCHING ISSUE, THEY ONLY REPLACED REAR RIGHT SIDE SEAT BELT RECEPTOR AND HAVE SAID THERE WAS NO PROBLEM FOUND IN OTHER SEAT BELTS. I AM STILL NOT CONVINCED AND STILL FEEL THE LATCHING IN THE 2015 BMW X3 IS TO BE "FLIMSY". I WANT TO REPORT THIS AS SERIOUS PASSENGER SAFETY ISSUE AND POOR QUALITY OF SO CALLED HIGH END CARS FOR WHICH CUSTOMERS PAY HUGE PREMIUM BECAUSE THESE CARS DEEMED MORE SAFER THAN OTHER CARS. PLEASE FEEL FREE TO CONTACT ME IN CASE. *TR

03/12/2015
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 02/21/2015
Crash: No
Fire: No
Summary

THERE WERE A TOTAL OF 4 INCIDENCES. 2/21/15 TOOK BMW X3 XDRIVE28I TO DEALER WITH 112 MILES ON CAR, AFTER CAR ENGINE REVVED HIGHER AS I WAS COMING DOWN A HILL TO A COMPLETE STOP. I HAD TO PRACTICALLY STAND ON THE BRAKE FOR CAR TO STOP. ACCELERATION LASTED ABOUT 4 SECONDS AFTER STOPPING. HAD TO KEEP MY FOOT ON BRAKE DURING THAT TIME. IT HAPPENED A SECOND TIME ON THE WAY TO DEALER; GOING UP A SLIGHT HILL, WHILE COMING TO A COMPLETE STOP. PRIOR TO THE ABOVE DATE, ON 2/16/15, CAR ALSO ACCELERATED BY ITSELF WHILE DRIVING ABOUT 55 MPH ON THE HIGHWAY. I HAD TO STEP ON BREAK TO SLOW DOWN. LATER THAT DAY THE CAR ACCELERATED BY ITSELF WHILE ROLLING IN A PARKING LOT. I HAD TO BREAK HARD TO STOP IT. ON 2/21/15 THE DEALER REQUESTED BMW NA TO SEND THEIR ENGINEERS TO CHECK OUT THE CAR. 2/24/15 BMW NA ADVISED ME THAT "THE CAR ONLY DOES WHAT YOU TELL IT TO DO WITH ONE OF THE CONTROLS.THE ENGINEERS WILL BE GOING TO THE DEALERSHIP TO CHECK IF ANYTHING IS WRONG WITH" MY 2015 X3 XDRIVE. I ADVISED THEM "THEY WERE LOOKING FOR THE WRONG THING SINCE THERE IS SOMETHING WRONG WITH A CAR THAT ACCELERATES WHEN YOU ARE STEPPING ON THE BREAK." THEY "SHOULD BE LOOKING FOR WHAT IS WRONG WITH MY X3." 3/4/15 BMW NA ADVISED THAT ENGINEERS HAD LOOKED AT THE CAR AT THE DEALERSHIP AND IT WILL TAKE 7 TO 10 BUSINESS DAYS FOR THEIR DECISION. 3/10/15 BMW NA ADVISE ME THAT THE ENGINEERS CHECKED OUT MY X3 AND THE CAR IS "PERFORMING AS DESIGNED". I ASKED "IS THE X3 DESIGNED TO ACCELERATE WHEN YOU ARE TRYING TO STOP THE CAR?" THE DEALER ALSO SAYS THERE IS NOTHING WRONG WITH THE CAR. WHEN I TOLD DEALER "IF IT STARTS ACTING UP AGAIN I WILL BRING IT RIGHT BACK" DEALER SAID "THAT'S UP TO BMW". SINCE MY BMW X3 SOMETIMES ACCELERATES WHEN YOU ARE TRYING TO STOP AND WHILE AT ROAD SPEED, SOMETHING IS WRONG WITH THE CAR. EVERYTHING HAS TO GO THROUGH THE COMPUTER. MIGHT IT BE THE COMPUTER PROGRAM DESIGN? *TR

02/14/2015
Components: SERVICE BRAKES
Incident Date: 02/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 5UXWX7C51F0******
Summary

THIS SYSTEM HAS NOT PROVIDED A WARNING OR BRAKING FUNCTION SINCE I PURCHASED THE VEHICLE ON 14 OCT 2014. I HAD IT IN THE BMW OCALA SERVICE SHOP FOR 13 DAYS AND THEY TELL ME THAT IT IS WORKING AS DESIGNED. I DRIVE IN HEAVY TRAFFIC ON A DAILY BASIS AND HAVE YET TO RECEIVE A WARNING INDICATION OF ANY TYPE. NO ONE AT THE DEALER LEVEL OR BMW USA WILL TELL ME HOW THE SYSTEM WORKS EXCEPT THERE IS NO WAY FOR ME TO TEST IT. DEALER STATES THAT "SYSTEM WILL NOT ACTIVATE WHEN COMING UP ON SLOW OR STOP VEHICLE FROM A HIGHER RATE OF SPEED OR WHEN APPROACHING ANOTHER VEHICLE INTENTIONALLY." WHAT MAKES THE SYSTEM PRESENT A WARNING IF THAT STATEMENT IS TRUE? I CANNOT GET SATISFACTION FROM THE DEALER OR BMW USA AND AM AT A LOSS TO FIND OUT IF THE SYSTEM IS TRULY WORKING. *TR

01/09/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 01/08/2015
Crash: Yes
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 BMW X3. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

12/03/2014
Components: ELECTRICAL SYSTEM
Incident Date: 11/21/2014
Crash: No
Fire: No
Vehicle Identification Number: 5UXWY3C51F0******
Summary

TL* THE CONTACT OWNS A 2015 BMW X3 DIESEL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE AND DIAGNOSE THE CAUSE OF FAILURE. ALSO, THE CONTACT MENTIONED THAT WHILE DRIVING 55 MPH ON AN INTERSTATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED AGAIN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,003.

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