EN

2015 Dodge Journey SUV AWD

6
Recalls
424
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 18.5%

Complaints
Recalls

424 Complaints

for 2015 DODGE JOURNEY
01/31/2022
Components: SUSPENSION
Incident Date: 11/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbg8ft******
Summary

The front suspension and sway bar with all attachments should be recalled. I am not sure if other 2015 dodge Journey users have experienced this or not but since I got my car in 2016 i have had to replace all the parts on 4 different occasions. It is ridiculous and to me is a safety issue.

01/28/2022
Components: ENGINE
Incident Date: 01/11/2022
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG8FT******
Summary

I was told by Bob Steele Chevrolet that the oil change housing is a known problem and cracking which causes oil leakage

01/26/2022
Components: AIR BAGS
Incident Date: 01/07/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcab0ft******
Summary

Drivers headrest airbag deployed while driving injuring my head and neck.

01/03/2022
Components: ENGINE
Incident Date: 12/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAG3FT******
Summary

@roughly 87500 miles p0302 error with check engine light and slight vibration felt. Replaced all plugs + all coils no effect. additional research found known flaw in earlier years ref: service bulletin and extended warranty (X56) - 3.6L Left Cylinder Head - Select 2011 -2013 Vehicle. Called car manufacturer they referred to dealer saying warranty not extended for 15 year. Dealer states still known issue but cant help roughly 3800 out of pocket to fix. or we can contact FCA to beg them to fix. FCA referred back to dealer. You are my next step.

12/20/2021
Components: POWER TRAIN
Incident Date: 11/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG9FT******
Summary

The differential and the viscous coupler is what I'm having to replace now cause it is bad. The car is not that old and I'm going to have to spend around $3,500 to fix both of these parts. We could have been killed if we were driving the car, it would have locked up and caused an accident. Yes, the dealer said that it could lock up on us and damage other parts causing an accident. No, it hasn't been inspected by the manufacturer, police, insurance representatives or others. No, there were not signs and warnings lamps prior to the failure. We took it to the dealer on November 18th and have yet to get it back. We called Chrysler and opened a case. They told us that the only thing they could do is to expedite the part and the dealer has the other one. Chrysler is expediting the differential, the dealer was to get the part on December 9th. The part still isn't here. I have called Chrysler several times and nothing is being done. Today I called and Chrysler is blaming the dealer for telling them they got the part when they didn't get it. Then, Chrysler was trying to blame the shipping carrier with is UPS. I think these parts the differential and the viscous coupler should be recall before someone get killed. Chrysler has known about these parts since 2013 and they haven't done anything about it.

12/16/2021
Components: AIR BAGS,SERVICE BRAKES
Incident Date: 12/04/2021
Crash: Yes
Fire: No
Summary

The contact owned a 2015 Dodge Journey. The contact stated that while her daughter was driving at 25 MPH, the vehicle wheels inadvertently locked. The contact daughter depressed the brake and the vehicle slid in the neighbor's yard and crashed into a tree. There were no warning lights illuminated. The air bags failed to deploy. The contact's daughter sustained whiplash, upper chest pain, upper back pain and neck pain. The contact transported her daughter to the hospital, where it was diagnosed that she had sustained soft tissue injuries and muscle strain. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 130,000. The contact did not have the VIN.

12/09/2021
Components: POWER TRAIN
Incident Date: 12/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbg7ft******
Summary

Driving back home on Dec-08-2021; about 2 miles from home I started hearing gear whine noise, only got louder. Pulled over about half mile from home, walked around the car to see if something was stuck underbody. After that, the vehicle would not engage gear when I put it in D or R. I had to press gas hard for the gear to engage, but the car unpredictably engage and would lurch forward and lose gear again. Kept doing that for until I got home. Checked underneath, oil was leaking from the trans pan. The gear would only engage when the gas is pressed hard, but the car would jump as soon as the gear engages.

12/08/2021
Components: POWER TRAIN
Incident Date: 12/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbg3ft******
Summary

The problem component is the transmission fluid pump. The issue first started while driving. the transmission started making a grinding noise. the fault code for this was P0868. Our vehicle was towed to a dodge dealership for inspection and repairs. Estimated cost is $1576.84. I have researched this issue and feel this should be considered a recall. Owners should be covered for these repairs.

11/30/2021
Components: SEATS
Incident Date: 11/23/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG8FT******
Summary

Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

11/21/2021
Components: SEATS
Incident Date: 11/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

11/19/2021
Components: SEATS
Incident Date: 11/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG9FT******
Summary

On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

11/05/2021
Components: SEATS,UNKNOWN OR OTHER
Incident Date: 11/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG7FT******
Summary

We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

10/14/2021
Components: SEATS
Incident Date: 09/14/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.

10/09/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 08/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

Traction and abs light constantly on. Code c2200-49 present. Anti-lock brake module internal/internal electronic failure. Not able to use cruise control. Abs not working and no traction stability control due to abs module failure. 70k + miles on vehicle

10/09/2021
Components: SEATS
Incident Date: 10/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!

10/08/2021
Components: SERVICE BRAKES
Incident Date: 10/06/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

The contact owns a 2015 Dodge Journey. The contact stated that while driving in torrential rain, the ABS warning light illuminated. Additionally, the cruise control was inoperable. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes) however, the VIN was not included. The failure mileage was approximately 70,000.

10/04/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Incident Date: 09/28/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG3FT******
Summary

In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and Service AWD light on the dash AGAIN and dealership said it niw needs ABS sensor replaced, the module had water in the ABS module. This is a safety issue with disables ABS and ESC disabled. This appears to be related to other similar complaints and Chrysler recall R61 for 2015 Dodge Journeys, but not showing up for my VIN.

09/18/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbg8ft******
Summary

Back of the headrest deployed by itself

09/03/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 07/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

when I purchased the car many problems did occur: Car does has A) Gas problem ( like air inside...car stop working etc...) B) Car has new battery ( in my 1st year) but it does not start C) Car computer was wipe it out( Virus ??) D) And the major: Car has HYDROLIC PROBLEM ( Transmission, Power train and Gas issue)

08/26/2021
Components: SEATS
Incident Date: 06/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB8FT******
Summary

The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.

08/26/2021
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 08/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB4FT******
Summary

While driving the steering wheel locked up and the brakes stopped working, the engine was still running. Breaks were extremely hard to press and was not able to turn the steering wheel at all. Was able to coast to a stop and place the car in park. Once I stopped I placed the car in park, turned off the car and restarted it and worked fine.

08/17/2021
Components: ENGINE
Incident Date: 08/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcab7ft******
Summary

I noticed that my heater hose looked like it had some crusted coolant around the Tee joint. I looked closer and realized that the Tee joint appeared to be cracked on both bottom left and right side of the joint. I literally just grabbed it and it fell apart. I started to do my research and this happend to be a common problem that owners of dodge journeys are having because the factory Tee joint is made of plastic and is not made to with stand the heat. I went to an Auto Parts store and was informed that this part has not been released for aftermarket sale. So I called the dodge dealership and was told that I can not just buy the Tee joint. I have to buy the entire assembly with is around $200. I researched how much it would cost for part and labor if I didn't change it my self and that would cost $600. This is a Factory issuse so it should not be on the buyer's to have to change this part. It is a safety issuse because I have read that when people have had this issue while driving in the past that the car started overheating out of nowhere and clouds of white smoke poured out of the engine. This could obstruct the drivers view and cause a crash.

08/17/2021
Components: SEATS
Incident Date: 08/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG6FT******
Summary

While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.

08/09/2021
Components: SEATS
Incident Date: 07/26/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbg7ft******
Summary

Leaned seat forward to clean behind, headrest deployed and won't reattach.

08/05/2021
Components: STEERING,POWER TRAIN,SERVICE BRAKES
Incident Date: 07/13/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG6FT******
Summary

The contact owns a 2015 Dodge Journey. The contact stated while driving at an unknown speed, the vehicle loss power. The instrument cluster warning indicators were illuminated. The steering wheel locked up and the brake pedal was hard to depress. The vehicle was taken twice to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 80,000. Consumer has stated incident has happened twice.

07/31/2021
Components: SEATS
Incident Date: 07/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB2FT******
Summary

My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.

07/27/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 06/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG7FT******
Summary

NHTSA recall 15V675000 was performed by the Dodge Dealer in 2016. Braking control system failures were recently indicated by dash panel warning lights. Independent mechanic verified water intrusion, corrosion and electrical short circuits. Remedial repairs by independent mechanic did not solve the problem. I contacted Dealer Service who verified the complaint in Jun 2021, but Chrysler corporation declined to cover the costs of the proper repair. I contend their ABS and/or ESC system failures are due to their defective design and that Chrysler is still responsible to restore the vehicle to a safe operating condition.

07/27/2021
Components: STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3c4pddbgxft******
Summary

Horn and buttons on steering wheel do not work so guessing that the airbag isn’t going to deploy either.

07/19/2021
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 06/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle would independently accelerate without warning. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 113,000.

07/19/2021
Components: FUEL/PROPULSION SYSTEM
Incident Date: 07/16/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcbb5ft******
Summary

My vehicle started with a noise on Thursday. Thursday night it started to rev on its own. Friday morning, it continued to rev. Then the vehicle slowed down, ultimately stopping. Turned car off. Then on and would not move in any gear.

07/14/2021
Components: POWER TRAIN
Incident Date: 07/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcggxft******
Summary

I had two separate incidences. The first one occurred at approximately 96,000 miles. I went to start my car and it wouldn’t start. To my knowledge nothing was left on inside to kill the battery. I got a jump start and when I started driving my car would get stuck in 2nd gear. It would sound like it was going fast but was barely driving. I took it to the dealership where they tested it and said it ran fine, no error codes or lights appeared. After that it drove fine until approximately 105,000. I was driving on the highway at about 75 miles per hour. All of a sudden the car stopped accelerating and I had to quickly pull off the side of the highway. I turned the car off and back on and it started driving just fine. I am scared to death of driving it now.

06/28/2021
Components: SEATS
Incident Date: 06/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.

06/25/2021
Components: AIR BAGS,SEATS
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG4FT******
Summary

DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMEDIATELY!!!

06/18/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c4pdcab0ft******
Summary

I came out to my vehicle to find that the head rest had separated, in which the night before it was perfectly intact.

06/16/2021
Components: SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL
Incident Date: 04/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the abs warning light was illuminated. The contact stated that the driver’s side seat would independently raise up, lower down, or move backward while driving. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The contact replaced the brakes, the tires, and the throttle body, however, the failure recurred. The contact was relating the failure to NHTSA campaign number: 15V675000 (Electronic Stability Control, Service brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000.

06/14/2021
Components: SEATS
Incident Date: 04/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.

06/08/2021
Components: UNKNOWN OR OTHER
Incident Date: 06/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

The driver head rest deployed my car was parked in the garage, no incident or anything. I came out to the car to go to the store and it was open and I can’t get it back in.

06/05/2021
Components: POWER TRAIN
Incident Date: 05/30/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG5FT******
Summary

Transmission is consistently slipping on the upshift from 2nd to 3rd gear, there is no warning light coming on.

05/15/2021
Components: STEERING
Incident Date: 05/11/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

KNOWING THAT CERTAIN MODELS OF JOURNEY ARE INCLUDED IN A STEERING LINES PROBLEM MINE IS NOT BUT IT'S EXPERIENCE SOME WEIRD ISSUES WHEN YOU TURN RIGHT IN THE STANDING STILL MODE IT OFFERS ABSOLUTELY NO ASSISTANCE FROM THE SYSTEM. YOU START RIDING AND THEN IT'S KIND OF NORMAL.THE PUMP IS NO LEAKING OR MAKING ANY WEIRD NOISES, ONLY WHEN YOU ATTEMPT TO TURN RIGHT IN THE STAND STILL POSITION IT MAKES A FUNNY NOISE FOLLOW BY NO ASSISTANCE WHATSOEVER. THANKS FOR THE ATTENTION

05/13/2021
Components: WHEELS,SERVICE BRAKES
Incident Date: 05/09/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

WHEN THE CAR IS IN CRUISE CONTROL IT WILL NOT STOP WHEN BREAKS ARE BEING HIT IT CAUSE THE CAR TO GO OFF THE ROAD AND ALMOST KILL AND THE WHEEL KNOCKED UP

05/03/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 12/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

THE CAR SLIPS OR JERKS WHEN IT SHIFTS INTO GEAR, USUALLY WHEN GOING FROM FIRST TO SECOND. IT IS AN AUTOMATIC AND THIS HAPPENS WHILE IT IS IN MOTION. THERE HAVE BEEN MULTIPLE MECHANICS LOOK AT AND THE TRANSMISSION WAS REBUILT TWICE BUT THE PROBLEM STILL PERSISTS.

04/26/2021
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 04/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

THIS VEHICLE CONSTANTLY SHAKES AT ABOUT THE 50 MPH. ENGINE LIGHT STARTS TO COME ON AND THERE IS A HESITATION TO ACCELERATE. THIS IS EXTREMELY DANGEROUS AND I READ SEVERAL OTHERS ISSUES WITH THE MISFIRE. SOMETHING NEEDS TO BE DONE BEFORE OTHERS ARE HURTS... VERY SERIOUS ISSUE

04/26/2021
Components: AIR BAGS
Incident Date: 04/12/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDDG5FT******
Summary

DRIVERS SIDE HEAD REST WENT OFF WHILE CAR WAS PARKED AND NOT IN MOTION. THE PASSENGER WENT OFF WHILE DRIVING ON FLAT SMOOTH ROAD ABOUT 9 MONTHS EARLIER

04/25/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 06/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG3FT******
Summary

COMPLETE POWER LOSS WHILE DRIVING THE WHOLE TRANSMISSION HAD TO BE REPLACED. SINCE THAT EVENT WE HAD HAVE CONSTANT PROBLEMS WITH MISFIRES AND FUEL INJECTORS. AIRBAG LIGHT KEEPS COMING ON. ELECTRICAL PROBLEMS.

04/23/2021
Components: STEERING
Incident Date: 03/01/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB0FT******
Summary

RACK AND PINION STEERING BLEW OUT WHILE DRIVING. WILL COST $1500 TO REPAIR. THE 2015 DODGE JOURNEY HAD A RECALL FOR THIS, BUT THEY SAY SOMEHOW MY VIN IS NOT INCLUDED.

04/23/2021
Components: ENGINE
Incident Date: 04/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG6FT******
Summary

OIL FILTER ADAPTER HOUSING IS LEAKING. WE HAVE BEEN TOLD BY DEALERSHIP, THIS IS A NATIONWIDE ISSUE AND THE PART IS ON BACK ORDER FOR UP TO 4 MONTHS OR LONGER. AND WAS TOLD BY DEALERSHIP VEHICLE CANNOT BE DRIVEN.

04/13/2021
Components: ELECTRICAL SYSTEM
Incident Date: 04/08/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED AND THE CONTACT LOSS CONTROL MOMENTARILY OF THE VEHICLE FOR A SHORT TIME. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.

04/12/2021
Components: POWER TRAIN
Incident Date: 01/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG9FT******
Summary

MY VEHICLE BEGAN HAVING ISSUES SHIFTING GEARS AT 103,000 MILES. THE VEHICLE WOULD JOLT EACH TIME A SHIFT OCCURRED. IT SPECIFICALLY HAD ISSUES SHIFTING OUT OF REVERSE INTO DRIVE. THIS OCCURRED INTERMITTENTLY FOR A COUPLE DAYS. THEN IT BEGAN HAVING ISSUES SHIFTING WHILE ACCELERATING. I MAINLY DRIVE ON THE INTERSTATE TO AND FROM WORK, AND THE VEHICLE WOULD NOT GO OVER 45 MILES PER HOUR. WE IMMEDIATELY PARKED THE VEHICLE AND NOTICED TRANSMISSION FLUID LEAKING UNDERNEATH. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO TOLD US THE TRANSMISSION PUMP HAD GONE OUT AND WE NEEDED TO REBUILD OR REPLACE THE TRANSMISSION.

04/07/2021
Components: SEATS
Incident Date: 03/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG1FT******
Summary

STARTED VEHICLE AS NORMAL. PULLED OUT OF DRIVEWAY ON TO RESIDENTIAL STREET AND HEAD WHAT SOUNDED LIKE SOMETHING HARD HITTING THE SIDE OF THE VEHICLE. WHEN I HAD THE CHANCE TO STOP AND INVESTIGATE IT WAS NOTICED THAT THE FRONT PASSENGER SIDE HEADREST HAD DEPLOYED

03/25/2021
Components: ENGINE
Incident Date: 03/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

VEHICLE KEEPS STALLING OUT WHILE DRIVING IN MOTION...LIGHTS THAT HAVE BEEN ON SINCE I PURCHASED THE CAR FROM AUTO LIQUIDATORS ABS LIGHT, ENGINE LIGHT AND ANOTHER LIGHT I DON'T KNOW HOW TO EXPLAIN. SOMETIMES IT RESTARTS SOMETIMES IT DOESN'T.

03/17/2021
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 02/15/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG0FT******
Summary

THERE IS A RECALL ON 2015 DODGE JOURNEYS FOR THE WIRING ON THE ABS SYSTEM THAT CAUSES THE WIRES TO GET CORRODED AND THE ABS NOT WORKING. I HAVE RECENTLY HAD THE ISSUE DESCRIBED IN THE RECALL YET MY VEHICLE DOES NOT QUALIFY FOR THE RECALL AND MY LOCAL DODGE REPAIR CENTER WANT ME TO PAY 1800.00 TO REPAIR SOMETHING THAT SHOULD BE FIXED UNDER THE RECALL AND NOW I HAVE A VEHICLE THAT I CAN NOT DRIVE OR I RISK HAVING AN ACCIDENT

02/08/2021
Components: POWER TRAIN
Incident Date: 02/02/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG2FT******
Summary

TL* THE CONTACT'S WIFE OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE INTERNAL PUMP WITHIN THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS TAKEN TO ROCKY TOP CHRYSLER JEEP DODGE (3315 WINFIELD DUNN PKWY, KODAK, TN 37764) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.

02/04/2021
Components: POWER TRAIN
Incident Date: 02/04/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG4FT******
Summary

MY 2015 DODGE JOURNEY HAS A TICKING NOISE WHEN I START MY VEHICLE. AND NOW THE CHECK ENGINE LIGHT IS ON. WHEN THE TRUCK IS IN PARK OR STOPPED IT FEELS LIKE IT IS FLUTTERING OR PUTTING ALONG . THE TICKING NOISE YOU HEAR ONCE THE VEHICLE IS STARTED AND IT CONTINUES THE ENTIRE TIME WHILE DRIVING .

01/20/2021
Components: SERVICE BRAKES
Incident Date: 01/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG9FT******
Summary

WHILE DRIVING MY ABS/AWD LIGHT CONTINUES TO COME ON. I CHECKED TO SEE IF THERE IS A RECALL FOR THE ABS AND IT SHOWS BUT DOES NOT COME UP WITH MY VIN. THE LIGHT COMES ON AND THEN THERE IS A KICK AND DRAGGING SOUND COMING FROM THE VEHICLE SO I STOP, PUT IT IN PARK AND TRY TO PROCEED AGAIN. I DON'T FEEL SAFE. I RECENTLY PURCHASED THE VEHICLE AND NOTHING WAS MENTIONED ABOUT THE ABS. THIS HAPPENS WHETHER I AM IN MY DRIVEWAY OR IN THE PARKING LOT A WORK.

01/13/2021
Components: SEAT BELTS
Incident Date: 01/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG0FT******
Summary

THE DRIVERS SEATBELT DOES NOT LATCH PROPERLY AND WILL COME UNDONE WHILE DRIVING. SINCE NOTICING THE ISSUE I WILL TEST THE LATCH EACH TIME I PUT ON THE SEATBELT AND I HAVE TO RE-BUCKLE THE LATCH 3-5 TIMES SOMETIMES TO GET IT TO LATCH PROPERLY.

01/05/2021
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Incident Date: 01/05/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDDG6FT******
Summary

HAD NOT STARTED THE VEHICLE FOR 1 WEEK. WITH FOB IN HAND I OPENED THE DOOR. WITH DOOR OPEN I PUT MY FOOT ON THE BRAKE (IT DID NOT COMPRESS), THEN PUSHED THE START BUTTON. THE DASH FLASHED ON AND OFF SAYING FOB NOT DETECTED. TRIED PUSHING FOB, TRIED STARTING CAR AGAIN. THEN A LOUD CLICKING BEGAN AT THE FRONT OF THE VEHICLE IN THE MOTOR AREA. THE DASH FLASHING STOPPED AND ALL SCREENS WERE BLACK. NO POWER TO VEHICLE AT ALL, DOOR LOCKS DID NOT WORK. OPENED HOOD TO SEE WHERE CLICKING WAS COMING FROM, BUT COULD NOT DETECT. TRIED REMOTE START AND TRADITIONAL START AS WELL. NOTHING WORKS. ENGINE CLICKING FINALLY STOPPED AFTER ABOUT 10-15 MINUTES. CAR HAS TO BE OPENED WITH THE KEY AND WILL STILL NOT START.

12/18/2020
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

THE VEHICLE IS INOPERABLE BECAUSE THE ABS MODULE AND HEADLAMP WIRING NEEDS TO BE REPLACED. THE VEHICLE ONLY HAS 13,000 MILES BUT IS NO LONGER COVERED UNDER A WARRANTY. THERE WAS A RECALL FOR DODGE JOURNEY BUT THIS VIN IS NOT COVERED BY THE RECALL. ARE THERE MORE VEHICLES THAT SHOULD BE ADDED TO THE RECALL?

12/15/2020
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 12/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 25 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL LOSS PRESSURE AND WENT TO THE FLOORBOARD. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT DROVE TO HIS DESTINATION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,096.

12/14/2020
Components: POWER TRAIN
Incident Date: 12/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT'S WIFE WAS DRIVING AND THE VEHICLE STARTED TO HESITATE. THERE WAS A NOISE COMING FROM UNDER THE HOOD. THE VEHICLE DROVE AS IF IT WAS STUCK IN THE NEUTRAL WHILE HIS THE WIFE TRIED TO ACCELERATE. THE VEHICLE WAS GUIDED OFF THE ROAD AND WAS TOWED TO THE CONTACT'S HOME. ABERNETHY CHRYSLER JEEP DODGE (1442 E MAIN ST, LINCOLNTON, NC 28092, (704) 732-1890) STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE AND ALL PAST RECALLS HAD BEEN REPAIRED. ANOTHER UNKNOWN DEALER SAID THE SAME AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE CONTACT RESEARCHED THE ISSUE AS A DEFECTIVE TRANSMISSION PUMP. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 108,000.

12/11/2020
Components: SEATS
Incident Date: 12/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

I WAS SITTING AT A STOPLIGHT ON MY WAY HOME FROM WORK. THE HEADREST MADE A STRANGE CRACKING SOUND, AND THEN POPPED FORWARD WITHOUT WARNING.

12/09/2020
Components: SEATS
Incident Date: 12/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

I WENT OUT TO THE CAR ONE MORNING AND THE DRIVER HEADREST HAD POPPED OPEN.

12/07/2020
Components: POWER TRAIN
Incident Date: 11/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG2FT******
Summary

MY JOURNEY ONLY HAS 59000K MILES AND IT STARTED WITH A" KNOCK" NOISE WHEN I START ABOUT A MONTH AGO. MECHANIC TELLS ME THE "LIFTERS" ARE BAD AND THEY WOULD NEED TO OPEN UP THE PART OF THE ENGINE WHERE THE LIFTERS ARE LOCATED, I UNDERSTAND THERE ARE TWO DIFFERENT LOCATIONS FOR THE LIFTERS, THE FRONT IS PRETTY EASY TO CHANGE BUT THE SECOND LOCATION NOT SO MUCH. ALL WILL COST ME ABOUT $1500.00 TO REPAIR. IS THERE A RECALL?

12/04/2020
Components: ENGINE
Incident Date: 08/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAG7FT******
Summary

I HAVE 94,000 MILES AND TRANSMISSION IS SLIPPING

11/22/2020
Components: SEATS
Incident Date: 11/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB7FT******
Summary

WAS DRIVING DOWN A NEW ROAD AT 35 MPH WITH NO POTHOLES AND MY DRIVER SIDE HEADREST EXPLODED AND STRUCK ME IN THE BACK OF THE HEAD. NOW THERE ARE BROKEN PIECES WITHIN THE ASSEMBLY AND IT WILL NOT CLOSE BACK! IT NOW PUSHES MY HEAD FORWARD WHILE *DT CONSUMER STATED HE REACHED OUT TO DODGE/CHRYSLER DEALERSHIP. VEHICLE IS NOT COVERED UNDER WARRANTY NOR IS THERE A RECALL FOR THIS ISSUE.*JB

11/20/2020
Components: SEATS
Incident Date: 11/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

MY PASSENGER SIDE HEADREST RANDOMLY DEPLOYED WHILE I WAS DRIVING. CAN'T RESET IT OR PUSH IT BACK IN. SCARED ME HALF TO DEATH ON THE FREEWAY

11/10/2020
Components: POWER TRAIN,STRUCTURE,ENGINE
Incident Date: 11/26/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

HEAD ON COLLISION AT A TRAFFIC LIGHT. I WAS MAKING A LEFT TURN IT WAS RAINING AND THE OTHER CAR WAS GOING STRAIGHT . HE TOOK THE LIGHT ON RED AND WE BOTH HIT HEAD ON . I HIT MY HEAD ON THE STEERING WHEEL AND SIDE WINDOW . AIR BAG DID NOT DEPLOY HIT MY HEAD PRETTY BAD AND MY BACK AND NECK WERE IN PAIN HAD TO TAKE OFF WORK AND LOST MY ONLY CAR AND JOB . WENT TO THERAPY FOR A WHILE MY CONCERN WAS WHY DIDN'T THE AIR BAGS DEPLOY . THE OTHER CARS AIR BAGS DEPLOYED. I HAD AN EYE WITNESS AND POLICE REPORT BUT I STILL LOSS THE BATTLE . STILL PAYING FOR A CAR THAT DOESN'T WORK. PLS IF U CAN HELP ME RESOLVE THIS IT WILL BE A BIG HELP. I STILL FILL PAIN IN MY NECK FROM THE ACCIDENT. I DON'T WANT TO TAKE LEGAL ACTIONS I JUST WANT WHAT IS RIGHT . THANK YOU

11/08/2020
Components: ENGINE
Incident Date: 11/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

IN THE PAST 3 YEARS, WE HAVE HAD TO FIX DIFFERENT CYLINDER MISFIRES IN THE SAME ENGINE. THE FIRST WAS DONE IN 2017, THE SECOND JULY 2020, AND WE HAD THE THIRD MISFIRE ERROR CODE NOVEMBER 2020. THIS HAS BEEN COMMUNICATED TO DODGE, BUT NOT SURE IF A RECALL SHOULD BE MADE FOR THIS, OR IF OTHER HAVE EXPERIENCED THE SAME. THE MOST RECENT INCIDENT HAPPENED WHILE DRIVING. THE ENGINE BEGAN TO STUTTER, THANKFULLY I WAS ABLE TO MAKE IT HOME WHERE AS SOON AS I DROVE INTO THE DRIVEWAY IT SHUT DOWN.

11/08/2020
Components: SEATS
Incident Date: 02/27/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

I WAS DRIVING HOME FROM PICKING MY SON UP FROM SCHOOL. AFTER MY SON GOT IN THE VEHICLE AND WE BEGAN TO DRIVE OFF THE FRONT PASSENGER SIDE HEADREST DEPLOYED. WE WERE JUST LEAVING THE SCHOOL CAMPUS AND TURNING ON TO THE CITY STREET IN FRONT OF THE SCHOOL. WE HAVE NOT BEEN ABLE TO PUT THE HEADREST BACK INTO IT'S CORRECT POSITION. THIS HAPPENED ON OR AROUND THE 02.27.20. WE DID NOT HAVE TIME TO CHECK INTO HAVING IT FIXED/CORRECTED BEFORE COVID-19 HIT.

11/04/2020
Components: AIR BAGS
Incident Date: 10/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG9FT******
Summary

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I FELT SOMETHING HIT ME IN THE BACK OF MY NECK. MY HEADREST HAD EXPLODED!

11/03/2020
Components: POWER TRAIN,ENGINE
Incident Date: 11/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

MY 2015 DODGE JOURNEY FWD STARTED MAKING A WHINING NOISE OUT OF NOWHERE AND THEN ALL OF A SUDDEN WOULD NOT GO OVER 35 MPH. I TRIED TO MOVE IN MY DRIVEWAY AND ITS STUCK IN 1ST GEAR. I AM TOO SCARED TO DRIVE IT AND IT IS MY ONLY MEANS OF TRANSPORTATION. IS THERE A RECALL ON IT?

10/29/2020
Components: STRUCTURE
Incident Date: 08/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

AFTER A HEAVY RAIN AND SUBSEQUENT RAINS, THERE WAS A HEAVY LEAK DOWN THE INTERIOR WALL BETWEEN THE FRONT SEAT AND THE BACK SEAT, FLOODING UNDER THE FRONT SEAT, DRIVER-SIDE FRONT SEAT, AND DRIVER-SIDE BACK SEAT FLOOR UNDER THE CARPET. EACH TIME THIS HAPPENED, THE CAR WAS PARKED IN THE DRIVEWAY WITH THE WINDOWS UP. ALSO, SINCE THEN, THE DOOR LOCKS HAVE STARTED TO LOCK AND UNLOCK SEVERAL TIMES ON THEIR OWN AFTER I'VE LOCKED THE VEHICLE AND WALKED AWAY FROM IT. THE LEAK SEEMS TO BE IN THE ROOF SEAM IN THE DRIVER SIDE, WHICH SEEMS TO BE FAULTY. I TOOK THE CAR BACK TO THE DEALER, THEY NEEDED MONEY UP-FRONT TO TRY TO FIGURE OUT THE PROBLEM, WHICH I REFUSE TO PAY BECAUSE I BELIEVE IT IS A MANUFACTURER DEFECT. I CONTACTED DODGE THREE TIMES, THEY SAID SINCE THE CAR IS OUT OF WARRANTY IT IS MY RESPONSIBILITY EVEN THOUGH IT IS A DEFECT.

10/21/2020
Components: AIR BAGS
Incident Date: 10/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB2FT******
Summary

I WAS DRIVING 35MPH DOWN A STREET, NOT A ROUGH ROAD AT ALL, NOT BRAKING, WHEN I HEARD A LOUD BANG. AFTER I PULLED OVER AND INSPECTED THE VEHICLE, I SAW THAT THE FRONT PASSENGER HEADREST HAD EXPLODED OPEN. NO ONE WAS SAT IN THE PASSENGER SEAT AT THE TIME.

10/19/2020
Components: SEATS
Incident Date: 10/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

WAS SITTING IN A DRIVE THROUGH AND MY PASSENGER SIDE SEAT HEADREST IN FRONT POPPED OUT! CAN NOT GET IT TO GO BACK ON! THIS SHOULD BE RECALLED I HAVE SEEN SEVERAL COMPLAINTS ON THIS!

10/16/2020
Components: ELECTRICAL SYSTEM
Incident Date: 10/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDFG6FT******
Summary

STEERING WHEEL CONTROLS NO LONGER WORKING, HORN WILL NOT WORK AND AIR BAG LIGHT IS RANDOMLY COMING ON AND OFF. I BELIEVE THAT THE CLOCK SPRING MECHANISM IS FAULTY AND HAS CAUSED WIRING TO BECOME WORN DO TO POOR QUALITY OF PART AND INSTALLATION DURING MANUFACTURING. THIS VEHICLE IS NOT EVEN 5 YEARS OLD,SO PROBLEMS WITH MAJOR SAFETY COMPONENTS AND CONTROLS ARE THE DIRECT LACK OF QUALITY CONTROL UPON INSTALLATION. OTHER RECALLS RELATED TO SIMILAR ISSUES AND VEHICLE TYPE ARE CONSISTENT FROM MANUFACTURER. DO TO THE OVER ALL SAFETY HAZARD OF THIS FAULT I WOULD EXPECT THE MANUFACTURE TO HELP ASSIST IN REPAIR TO AVOID POSSIBLE INJURIES AND LAW SUITS. THANK YOU FOR YOUR TIME AND HOPEFULLY RESOLUTION TO A SERIOUS ISSUE!

10/14/2020
Components: POWER TRAIN
Incident Date: 10/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG5FT******
Summary

HAVE HAD THE SUV 4 MONTHS NOW AND IT HAD DIED OUT AND RANDOM TIMES WHILE DRIVING . IT'S AT THE DEALERSHIP NOW AND BEING TOLD NOTHING IS WRONG WITH IT . ONLY HAS 82000 MILES ON IT

10/12/2020
Components: ELECTRICAL SYSTEM
Incident Date: 10/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG2FT******
Summary

I WAS TYING TO GO TO LUNCH AT WORK AND MY CAR TRIED TO TURN ON THEN WENT DEAD. WHILE CHECKING KEY FOB WITH BATTERY IN MY HAND THE ENTIRE DASHBOARD STARTED GOING CRAZY. NOTHING WILL TURN ON AND NOW THE ELECTICAL SYSTEM IS JUST GOING NUTS.

10/12/2020
Components: SEATS
Incident Date: 10/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG9FT******
Summary

AFTER PUMPING GAS I GET BACK IN MY CAR TO THE DRIVERS SIDE HEAD REST DEPLOYED. IT WAS IN PARK, I WAS NOT DRIVING, THERE SHOULD BE NO REASON THIS SHOULD OF HAPPENED. IVE TRIED TO PUT IT BACK AS STATED IN THE OWNERS MANUEL AND IT WILL NOT LOCK BACK IN PLACE. IVE CALLED THE DEALERSHIP AND THIS COST $500 OR MORE TO REPAIR. DODGE NEEDS TO HAVE A RECALL ON THIS!!! IF I WOULD HAVE BEEN DRIVING THIS COULD OF CAUSED ME TO GET IN AN ACCIDENT. THIS REALLY NEEDS TO BE INVESTIGATED!!!

10/10/2020
Components: SEATS
Incident Date: 10/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG9FT******
Summary

WE SLID A FOLDING TABLE IN FROM THE BACK OF THE CAR AND BUMPED THE PASSENGER HEADREST AND THE ACTIVE HEADREST RESTRAINT DEPLOYED.

10/10/2020
Components: SEATS
Incident Date: 10/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG5FT******
Summary

THE PASSENGER HEADREST POPPED WHILE I WAS RIDING IN THE SEAT.

10/09/2020
Components: STEERING,ELECTRICAL SYSTEM,ENGINE
Incident Date: 10/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

WHILE DRIVING I HEARD A STRANGE ENGINE NOISE WHILE ACCELERATING ,THEN THE CRANKSHAFT,THE SERPENTINE BELT CAME OFF,THE STEERING WHEEL CAME RIGID OR STIFF BEFORE THE BATTERY WARNING SIGN GOES ON WITH A BIG OIL LEAK,THE CAR THEN STOPPED.

10/08/2020
Components: SEATS
Incident Date: 10/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB1FT******
Summary

MY CHILDREN AND I WERE STOPPED STUCK IN TRAFFIC ON I-75 N IN ATLANTA, GA HEADED TO THE NORTH GEORGIA PREMIUM OUTLETS WHEN MY DAUGHTER'S HEADREST DEPLOYED WHILE SHE WAS SLEEPING. THE DEPLOYMENT OF THE HEADREST WAS SUDDEN AND CAUSED HER TO WAKE UP FROM HER SLEEP. SHE STATED THAT IT WAS VERY PAINFUL AND CAUSED HER NECK AND HEAD TO HURT.

10/07/2020
Components: SEATS
Incident Date: 10/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG6FT******
Summary

PASSENGER HEAD REST IS DEPLOYED, VEHICLE WAS STATIONARY.

10/02/2020
Components: ENGINE
Incident Date: 09/01/2020
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT SHE HAD TAKEN HER VEHICLE IN TO THE DEALER HAWK CHRYSLER DODGE JEEP RAM (7911 ROOSEVELT RD, FOREST PARK, IL 60130, (708) 405-9044) FOR AN UNKNOWN RECALL REPAIR REGARDING THE CATALYTIC CONVERTER. THE RECALL REPAIR WAS PERFORMED HOWEVER, CAUSED A FAILURE OF ONE OF THE PISTONS. THE CONTACT STATED THAT THE PISTON ROD PUNCTURED THE CYLINDER WALL CAUSING AN ENGINE OIL LEAK. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS QUOTED A REPAIR COST OF $8,000. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 114,000.

10/01/2020
Components: SEATS
Incident Date: 09/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

BOTH OF THE HEAD RESTS IN THE FRONT HAVE DEPLOYED AND THE PLASTIC PIECE THAT HOLDS IT IN PLACE HAS BROKEN INTO PIECES. BOTH HAPPENED WHILE CAR WAS STATIONARY.

09/30/2020
Components: UNKNOWN OR OTHER
Incident Date: 08/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG7FT******
Summary

THE FRONT DRIVER SIDE HEADREST DEPLOYED FOR NO REASON. VEHICLE WAS PARKED IN DRIVEWAY. THE SMALL PLASTIC PIECE IS BROKEN WONT GO BACK IN.

09/29/2020
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

WHILE DRIVING THE VEHICLE IN A WET PARKING LOT THE ABS LIGHT AND STABILITY LIGHT CAME ON AND REMAINED ON. THIS HAS ALSO AFFECTED THE CRUISE CONTROL AS WELL. THERE WAS A RECALL ON DODGE JOURNEYS FROM 2012-2015 FOR THE SAME ISSUE VIN MAY NEED INCLUDED IN THE RECALL.

09/29/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 09/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG4FT******
Summary

TRANSMISSION IS SLIPPING HAD IT LOOKED AT SEVERAL TIME AND CANT FIND ANYTHING HAD THE OIL CHECKED AND ITS STILL GOOD

09/24/2020
Components: SEATS
Incident Date: 09/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

HEADREST ON PASSENGER SIDE DEPLOYED WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY NOBODY IN IT.

09/21/2020
Components: SEATS
Incident Date: 07/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

THE HEAD REST ON MY PASSENGER SIDE JUST POPPED OFF AND NEEDS TO BE REPLACED. IT SEEMS THAT THE PLASTIC BREAKS SO EASILY. ALSO THE PLASTIC PARTS ON THE SIDE OF THE TWO FRONT SEATS BREAK AND CRACK SO EASY. ON MY CAR IT'S HANGING IN BY A SINGLE PIECE.

09/13/2020
Components: AIR BAGS
Incident Date: 08/17/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDDEG6FT******
Summary

AFTER BEING HIT DEAD ON TO THE BACK DRIVER SIDE TIRE MY VEHICLE SWUNG AROUND AND HIT A POLE ON THE BACK PASSENGER SIDE DOOR THEN BOUNCED BACK BEFORE COMING TO A REST. THE AIRBAGS IN THE FRONT AND BACK DID NOT DEPLOY DESPITE HEAVY IMPACT ON BOTH SIDES OF THE VEHICLE. ENOUGH TO TOTAL THE VEHICLE AND CAUSE THE WHEEL AREA TO COLLAPSE. I CAN PROVIDE ADDITIONAL DETAILED PHOTOS OF BOTH SIDES OF THE VEHICLE IF NEEDED. THE OTHER VEHICLE WAS GOING FAST BUT I'M UNSURE OF THEIR SPEED AS I WAS CROSSING THE ROAD.*DT*JB

09/11/2020
Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
Incident Date: 08/22/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCGG6FT******
Summary

WHILE DRIVING ON THE EXPRESS WAY I CHANGED LANES AND SUDDENLY THE CAR JERKED AND STARTED GOING FASTER, THE CHECK ENGINE LIGHT STARTED BEEPING , I PUT MY FOOT ON THE BRAKE BUT THE CAR DID'NT SLOW DOWN FAST ENOUGH, SOON AS I LOOKED UP I CRASHED ON MY DRIVER SIDE, NO AIR BAGS CAME OUT...I DROVE THE CAR HM, THE SENSOR STARTED BEEPING LOW KEY BATTERY..I CHANGED OUT THE KEY BATTERY AND TWO DAYS LATER THE CAR START SAYING NO KEY DETECTED, I THEN CALLED A LOCKSMITH, THEY HAD ME BUY A NEW KEY FOB TO REPROGRAM..IT DIDN'T WORK, THERE IS SOMETHING VERY MUCH ELECTRICAL GOING ON WITH THIS VEHICLE.

09/10/2020
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 09/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

CAR WILL STALL ANYWHERE AND ANYTIME AND DOESN'T GIVE YOU ENOUGH TIME TO PULL OVER. LOSE ALL POWER TO ACCELERATOR AND STEERING WHEEL. CHECK ENGINE LIGHT COMES ON CAR WILL NOT SHUT OFF AND WILL NOT MOVE. IF CAR IS OFF IT WON'T START OFTEN BEING TOWED. CAMSHAFT SENSOR AND CRANKSHAFT POSITION SENSOR HAVE BEEN REPLACED 3 TIMES WITHIN A YEAR. TRULY A SAFETY HAZARD ESPECIALLY AT HIGHWAY SPEEDS. THE RADIO AND AIR CONTROLS HAVE A MIND OF THEIR OWN AFTER YOU MANUALLY SHUT THEM OFF THEY COME BACK ON OR START BLOWING OUT HOT AIR ON LEGS.

09/08/2020
Components: SEATS
Incident Date: 09/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

CAR WAS IN PARK AS IT WAS BEING CLEANED, WE MOVED THE FRONT PASSENGER SEAT AND THE HEADREST DEPLOYED. UNABLE TO PUT IT BACK IN PLACE THE BECAUSE PLASTIC BRACKETS THAT HOLD THE METAL PIN ARE BROKEN.

09/06/2020
Components: SEATS
Incident Date: 09/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

CAME OUT TO MY CAR THIS MORNING, 09/06/2020, TO FIND THE HEADREST HAD DEPLOYED. THE CAR WAS PARKED IN OUR DRIVEWAY OVER NIGHT. I HAD DRIVEN THE CAR THE DAY BEFORE AND THE HEADREST HAD NOT DEPLOYED. THERE WERE NO ACCIDENTS TO CAUSE THIS.

09/06/2020
Components: SEATS
Incident Date: 09/04/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

FRONT PASSENGER SIDE HEADREST SPONTANEOUSLY POPPED OPEN WHILE STOPPED AT A RED LIGHT. NO ONE WAS IN THE PASSENGER SEAT, NOTHING HIT THE SEAT OR HEADREST, NO SUDDEN HARD BREAKING OCCURRED AND NOTHING HIT THE CAR. NOR WAS THERE ANY FORM OF ACCIDENT BEFORE OR DURING THIS INCIDENT. ABOUT 6 MONTHS LATER, THE DRIVER'S SEAT HEADREST SPONTANEOUSLY POPPED OPEN WHILE MY HUSBAND WAS SITTING IN THE SEAT. THE CAR WAS IN PARK AND WAS NOT RUNNING. SAME AS WITH THE PASSENGER SIDE, NOTHING HIT IT, THE SEAT OR CAR. NOR HAD THERE BEEN AN ACCIDENT AT ANY POINT.

09/02/2020
Components: STEERING
Incident Date: 07/03/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

OUR CAR HAS A LOSS OF POWER STEERING ASSIST THAT REQUIRES EXTRA STEERING EFFORT, ESPECIALLY AT LOWER SPEEDS AND WHEN TURNING OR PARKING. THE STEERING WHEEL IS ALMOST COMPLETELY STIFF AND CANNOT BE TURNED WITHOUT USING EXCESSIVE FORCE TO TURN THE WHEEL. POWER STEERING WORK FAIRLY WELL ON FREEWAYS (PROBABLY DUE TO HIGHER SPEED). I CANNOT DRIVE THE CAR BECAUSE THE RISK OF CRASHING SEEMS PRETTY HIGH DUE TO THE INABILITY TO STEER.

09/02/2020
Components: SEATS
Incident Date: 08/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

I WAS DRIVING ADOWN A CITY STREET AND THE PASSENGER SEAT HEADREST DEPLOYED WITHOUT ANY CAUSE.

09/02/2020
Components: ENGINE
Incident Date: 08/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

I OWN A 2015 DODGE JOURNEY 63000 MILES. WHEN THE VEHICLE WAS IN MOTION ON A MAJOR STREET TRAVELING 49MPH THE CAR JERKED, DEACCELERATED ABRUPTLY AND THE STEERING WHEEL BECAME TIGHT. IT DID NOT SLOW DOWN IT DEACCELERATED. THERE WAS NO WARNING OR CODE ON PRIOR TO THIS HAPPENING. I WAS LUCKY THERE WAS NOT ANYONE BEHIND ME NOR ON A HIGHWAY. TOOK IT TO THE DEALER AND THEY SAID IT WAS "FAILED CRANK POSITION SENSOR." IT HAD A CODE OF P0339. WE PAID DEALER TO FIX IT - OBVIOUSLY. I NOTICED THERE IS A RECALL FOR CRANKSHAFT POSITION SENSOR ON 2016 DODGE JOURNEY - I BEG THAT YOU RECALL CANKSHAFT POSITION SENSOR FOR DODGE JOURNEY 2015.

09/01/2020
Components: AIR BAGS
Incident Date: 09/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

THE PASSENGER FRONT SEAT HEADREST AIRBAG DEPLOYED WITHOUT ANY MOVEMENT, ACCIDENTS OR FORCE.

08/31/2020
Components: AIR BAGS
Incident Date: 08/31/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCDG7FT******
Summary

RIGHT FRONT HEADREST EXPLODED WHILE IN PARK CAR WAS NOT HIT OR MOVING

08/20/2020
Components: SEATS
Incident Date: 08/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG1FT******
Summary

ON THE PASSENGER SEAT THE HEAD REST JUST POPPED OPENED FOR NO REASON. THE VEHICLE WAS STATIONARY AT MY HOUSE MY HOUSE WHICH IS ON E WARREN ST WITHIN 1 DAY OF THE HEAD REST POPPING OPEN. THIS NEED TO BE PLACED AS A RECALL. THE REPAIR COST IS TO EXPENSIVE.

08/12/2020
Components: SEATS
Incident Date: 08/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

WENT TO GET INTO MY JOURNEY AND NOTICED THE PASSENGER HEADREST HAD BEEN DEPLOYED. THE VEHICLE WAS UNOCCUPIED AND SITTING IN MY GARAGE. THE VEHICLE HAD NO REASON FOR IT TO DEPLOY.

08/12/2020
Components: SEATS
Incident Date: 08/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT UPON ENTERING HIS VEHICLE, THE PASSENGER'S SIDE HEAD REST DEPLOYED WITHOUT WARNING. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 80,000.

08/10/2020
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/30/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBBXFT******
Summary

THE CAR SHUT OFF ANYWHERE AND ALL THE TIME HAS ALMOST BEEN KILLED BECAUSE OF THIS ISSUE

08/06/2020
Components: SERVICE BRAKES
Incident Date: 08/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG8FT******
Summary

TRACTION CONTROL WARNING LIGHT, ABS WARNING LIGHT, SERVICE AWD MESSAGE CAME ON WHILE DRIVING 45MPH. A GRINDING/GROWLING NOISE WAS PRESENT WHEN SLOWING AND COMING TO A STOP FOR A SIGNAL LIGHT. ALL THREE WARNING LIGHTS REMAINDER ON WHILE DRIVING, WITH GRINDING/GROWLING NOISE CONTINUED UPON BREAKING TILL I REACHED MY DESTINATION. I DROVE 32 MILES FROM HOME TO WORK. I WAS DRIVING ON COUNTRY AND CITY STREETS, A CLEAR DAY WITH DRY STREETS.06 AUG 2020 THE VEHICLE HAD BEEN TAKE TO A LICENSED DODGE DEARLERSHIP ~ CARLIN DODGE, COLORADO SPRINGS CO IN JULY 2020 FOR THE SAME ISSUES. THE WIRING SLEVES WERE REPLACED AND TWO RECALL ISSUES TAKEN CARE OF, THEY STATED THERE WERE NO OTHER ISSUES FOUND ON THE VEHICLE. IN DOING RESEARCH THERE WAS A RECALL R62 DTC C2200-48 CONCERNING THE TRACTION CONTROL/ ABS WARNING LIGHTS IS THE ISSUE WE ARE HAVING WITH THE VEHICLE RELATED TO THIS RECALL ISSUE???

07/26/2020
Components: AIR BAGS,SEATS
Incident Date: 07/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

I WAS PARKED IN MY DRIVEWAY WITH THE CAR ON AND I WAS TALKING THE MY KIDS IN THE BACK SEAT TURNED AROUND TO LOOK AT THEM WHEN I TURNED AROUND I HEAR A LOUD POP LIKE SOMEONE HAD HIT THE HEADREST BUT NOBODY HAD. LOOKED AT THE HEADREST AND IT HAD DEPLOYED WITHOUT WARNING. THE AIRBAG LIGHT CAME ON AND SHORTLY AFTER THE INCIDENT. THANKFULLY I WAS NOT DRIVING OTHERWISE IT WOULD HAVE HIT ME IN THE BACK OF MY HEAD.

07/22/2020
Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 07/22/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

POWER SURGING OR FUEL SURGING DURING ACCELERATING. WHEN I TRY TO GET UP TO SPEED IT IS LIKE IT CUTS OUT ON FUEL AND SURGES.

07/18/2020
Components: AIR BAGS
Incident Date: 07/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG5FT******
Summary

FRONT PASSENGER SIDE HEADREST AIRBAG DEPLOYED RANDOMLY WHILE THE CAR WAS PARKED AND NO ONE WAS IN IT.

07/17/2020
Components: SEATS
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

I HAD JUST GOTTEN INTO MY CAR IT WAS STILL IN PARK I STARTED MY CAR AND PROCEEDED TO MAKE A PHONE CALL WHILE THE CAR WAS ON AND PARKED. WHILE TAKING I HEARD A LOUD EXPLOSION SOUND. IT SCARED ME AND I THOUGHT SOME ONE HAD SHOT A GUN. IT TURNED OUT THAT THE PASSENGERS SIDE HEAD REST HAD DEPLOYED FOR NO REASON. I AM THANKING GOD MY FATHER WAS NOT WITH ME THAT DAY AS HE NORMALLY IS. MY DAD HAS A SEVER TBI IF THIS HAD HAPPENED WHILE HE WAS IN THAT SEAT THERE IS NO DOUBT THAT THE FORCE WITH WHICH IT HAPPENED WOULD HAVE KILLED HIM.

07/16/2020
Components: SEATS
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB9FT******
Summary

DRIVER'S SIDE HEADREST DEPLOYED FOR NO REASON WHILE SITTING IN THE PARKING LOT AT WORK. NO ONE WAS IN THE VEHICLE AT THE TIME.

07/16/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 07/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB8FT******
Summary

MY WIFE'S CAR HAS STALLED SEVERAL TIMES WHILE RUNNING IN TRAFFIC AT 55 MPH AND ABOVE. SHE EASILY COULD HAVE BEEN INVOLVED IN A COLLISION. CAR HAS BEEN TO DEALER 4 TIMES FOR REPAIR, BUT STILL HAS SAME PROBLEM. CAR HAS UNDER 60K MILES.

07/13/2020
Components: ENGINE
Incident Date: 07/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB8FT******
Summary

P0339 CRANK SHAFT POSITION SENSOR INTERMITTED MY ENGINE COMPLETELY LOST POWER. THIS IS VERY DANGEROUS. THIS IS A RECALL ON THIS CRANK SHAFT ON 2012-2016 MODELS FOR DODGE JOURNEY. I WAS DRIVING ON A RESIDENTIAL STREET GOING 35 MPH AND MY CAR STALLED AND THE ENGINE LOST COMPLETE POWER.

07/07/2020
Components: SEATS
Incident Date: 07/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

THE HEADREST EXPLODED WHILE THE VEHICLE WAS IN MOTION AND WITHOUT THE VEHICLE BEING IMPACTED BY ANOTHER CAR.

07/02/2020
Components: ENGINE
Incident Date: 06/28/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AND AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED BY THE CONTACT'S SON, AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

06/30/2020
Components: ENGINE
Incident Date: 04/02/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG0FT******
Summary

DRIVING DOWN THE INTERSTATE MY JOURNEY JUST 'SHUT DOWN.' ONCE GETTING IT TO A SHOP THEY INFORMED ME THAT THE ENGINE WAS PROBABLY THE CAUSE. THE VEHICLE IS AT 119,323 MILES AND DROPPED A CYLINDER RESULTING IN HAVING TO REPLACE THE ENTIRE ENGINE.

06/27/2020
Components: SEATS
Incident Date: 06/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBGXFT******
Summary

THE PASSENGER HEADREST IS DEPLOYED OR SPRUNG OUT. THE PLASTIC HOLDING THE METAL PIN IS BROKEN. IT HAPPENED WHEN THE CAR WAS PARKED. *TR

06/17/2020
Components: ENGINE
Incident Date: 03/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG2FT******
Summary

MY VEHICLE HAS ABOUT 124,000 MILES ON IT. OUT OF THE BLUE ONE DAY IT STARTED SPUTTERING. I FIGURED IT NEEDED A TUNE UP SO I TOOK IT IN AND THEY TOLD ME I NEEDED TO TAKE IT TO THE DEALER. IT HAS TO DO WITH THE SIXTH CYLINDER MISFIRING. I TOOK IT IN MARCH AND THEY HAVE HAD THE CAR EVER SINCE. THEY HAVE NO PARTS TO FIX IT AND TOLD ME THAT IT IS A COMMON PROBLEM WITH THAT VEHICLE AFTER 100,000 MILES. THEY HAVE CONTACTED CHRYSLER TO MAKE THE PARTS FOR IT. *TR

06/12/2020
Components: SEATS
Incident Date: 06/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

I WAS DRIVING STRAIGHT DOWN THE HIGHWAY, APPROXIMATELY 40-45MPH, WHEN I HEARD A LOUD NOISE IN MY CAR (BANG) THEN FELT THE FRONT LEFT (DRIVER'S) HEADREST HIT THE BACK OF MY HEAD. UPON FURTHER OBSERVATION, I REALIZED THAT THE HEADREST HAD DEPLOYED ON ME. I WAS NOT HIT NOR WAS ANYTHING TOUCHING THE HEADREST. I CALLED THE DEALERSHIP AND WAS QUOTED OVER $400 TO REPLACE THIS SAFETY FEATURE IN MY CAR. *TR

06/11/2020
Components: AIR BAGS
Incident Date: 06/05/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

MY PASSENGER SIDE HEADREST DEPLOYED AFTER CROSSING A BRIDGE ON THE INTERSTATE 81 ON MY WAY HOME FROM WORK. I DO HAVE PICTURES OF THE HEADREST BUT THIS SITE ISN'T ALLOWING ME TO UPLOAD THE PICTURE. *TR

06/10/2020
Components: SEATS,UNKNOWN OR OTHER
Incident Date: 06/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG9FT******
Summary

WHILE DRIVING STRAIGHT TO WORK LAST NIGHT,I HEARD A LOUD POP. THE POP WAS ALMOST AS LOUD AS A GUN GOING OFF BESIDE MY FACE. IT SCARED ME,BECAUSE I WAS UNSURE WHAT HAD JUST OCCURRED. I LOOKED OVER AND NOTICED MY HEADREST ON PASSENGER SIDE HAD POPPED IN HALF AND UNABLE TO BE PUSHED BACK INTO PLACE. LUCKILY,MY OLDEST CHILD OR HUSBAND WASN'T WITH ME,OR IT WOULD PROBABLY WOULD HAVE CAUSED AN INJURY,OR AT LEAST SOME SORENESS. I'M NOT SURE IF THIS IS A RECALL,BUT SEEMS LIKE IT SHOULD BE,ESPECIALLY IF NOTHING TRIGGERED IT. PLEASE ENSURE THIS ISSUE GETS SORTED OUT. THANK YOU FOR YOUR TIME. *TR

06/08/2020
Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG9FT******
Summary

STOPPED AT RED LIGHT AND WHEN I STEP ON THE GAS PEDDLE CHECK ENGINE LIGHT CAME ON AND THE CAR STALLED, THE DASHBOARD, RADIO AND A/C WERE STILL ON. ATTEMPTED TO TURN ON CAR AND IT SHAKE TO TRY TO TURN OFF BUT WOULDN'T. TOOK IT TO CARMAX AND CAR WOULD NOT RECOGNIZED CAR KEY TO TURN ON. CARMAX THOUGHT IT WAS THE BATTERY AND IT WASN'T THAT. THEY SAID IT WAS THE FUEL PUMP, HAD IT REPLACED BUT CAR WOULD START AND IT TURN OFF LESS THEN 5MIN. CARMAX SUGGESTED TAKING TO DODGE DEALERSHIP FOR ENGINE TARE DOWN TO FIND OUT WHAT IS WRONG WITH IT. ESTIMATE OF COST TO REPAIR IS $3200-5300. CAR IS AT 77K-78K MILES ON IT. FROM WHAT I READ THIS IS WHERE THE CAR STARTS TO STALL UPON REACHING AMOUNT OF MILES ON IT. *TR

06/07/2020
Components: AIR BAGS
Incident Date: 06/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

THE DRIVER SIDE HEADREST DEPLOYED RANDOMLY. IT APPEARS THAT SOMETHING INSIDE SNAPPED/BROKE. WE CANNOT DRIVE IT WITHOUT IT PUSHING THE DRIVER'S HEAD FORWARD.

05/28/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 05/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

I HAVE BEEN HAVING ELECTRICAL ISSUES SINCE I BOUGHT THE CAR NEW. CAR WILL NOT START AT TIME, BLOWN FUSES, BAD COOLING FANS, PCM ISSUES, TCM ISSUES, FUSE JUNCTION BOX ISSUES. CAR IS CURRENTLY AT THE LAREDO DODGE DEALER BEING FIXED AND THEY ARE HAVING HARD TIME FIXING MY CAR. 2015 DODGE JOURNEY WITH ONLY 55K MILES ON IT.*DT*JB

05/22/2020
Components: AIR BAGS,SEATS
Incident Date: 05/20/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

MY HEAD REST DEPLOYED WHILE DRIVING DOWN THE ROAD AND WILL NOT GO BACK INTO PLACE I THINK THE CLIP THAT HOLD IT IN BROKE WHEN IT DEPLOYED. THIS COULD HAVE CAUSED AN ACCIDENT OR INJURY HAD I BEEN LEANING AGAINST IT. *TR

05/19/2020
Components: SEATS
Incident Date: 05/16/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGGXFT******
Summary

UPON ENTERING OUR VEHICLE, WE NOTICED THAT THE PASSENGER HEADREST HAD DEPLOYED. WE HAVE NOT BEEN IN AN ACCIDENT, HAD NOT MOVED THE SEAT OR EVEN TILTED IT FORWARD. THIS APPEARS TO JUST HAVE HAPPENED OVERNIGHT, WHILE THE CAR WAS SITTING. *TR

05/18/2020
Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Incident Date: 02/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

WHEN ACCELERATING IT HAS A HESITATION LIKE THE FUEL SUPPLY SHUTS OFF BRIEFLY OR IT IS MISFIRING OR SOMETHING THAT IS CAUSING ME TO NOT BE ABLE TO ACCELERATE UP TO SPEED WHEN TAKING OFF OR DURING DRIVING. IT HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS. *TR

05/12/2020
Components: SEATS
Incident Date: 05/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

THE HEADREST ON THE PASSENGER SEAT HAD DISLODGED WITHOUT ANY MAJOR FORCE. THE PLASTIC THAT HOLDS THE BAR HAS CRACKED LEAVING THE HEADREST UNABLE TO SECURE BACK IN PLACE. THE TINY BAR THAT IS LOCKED INTO PLACE WITH TWO PLASTIC PIECES ARE STILL INTACT AND THE TWO PLACES THAT HOLD THE BAR HAS CRACKED OFF BOTH SIDES. WHILE MY DAUGHTER WAS SITTING IN THE BACK SEAT AND SHE LEANED ON THE HEADREST CAUSING THIS TO ACTIVATE AND HIT MY WIFE'S HEAD FROM THE BACK WHILE WAITING FOR ME IN THE CAR. *TR

05/11/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 05/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG6FT******
Summary

WHEN I LOOK AT THE MESSAGE BOARDS FOR THIS DODGE MAKE OF CAR THERE ARE ENDLESS MENTIONS OF THIS PROBLEM AND SOMETHING NEEDS TO BE DONE ABOUT PEOPLE ENDLESSLY SPENDING MONEY TO FIX A PROBLEM THAT DODGE KNOWS IS CAUSING THESE PROBLEMS. JUST BOUGHT MY SON THIS CAR AND 3 DAYS LATER THE CAR WILL NOT START IN THE MORNING. SETTING IN THE DRIVEWAY AT HOME. WAS ABLE TO JUMP THE VEHICLE TO GET IT STARTED ONLY IT TO NOT START AGAIN WHEN RETURNING FROM WORK 6 HOURS LATER PARKED IN A PARKING GARAGE. DROVE OUT THERE HAD TO JUMP VEHICLE AGAIN. BOUGHT NEW BATTERY AND REPLACED CAR DID THE SAME THING 8 HOURS LATER, USED BATTERY CHECKED GOOD AS WELL AS THE ALTERNATOR. GOT ONLINE AND FOUND ALL OF THESE SUGGESTIONS TO OVERRIDE A SAFETY FEATURE IN THE CAR THAT SEEMED TO WORK FOR A LOT OF PEOPLE BUT DID NOT WORK FOR US. PLEASE LOOK AT ALL THE ONLINE COMPLAINTS FOR THIS SITUATION AND MAKE DODGE FIX THIS PROBLEM, I TRAVEL EXTENSIVELY AND MY WIFE IS SICK WITH CANCER AND I'M NOT THERE NOR IS SHE ABLE TO HELP WITH GETTING THIS FIXED EVERY 8 HOURS TO 3 DAYS DEPENDING ON HOW LONG IT LASTS. *TR

05/06/2020
Components: ELECTRICAL SYSTEM
Incident Date: 05/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG4FT******
Summary

VEHICLE,IN GARAGE OVERNIGHT, WHEN TRYING TO ENTER VEHICLE IN THE MORNING IT WOULD NOT RECOGNIZE KEY FOB AND NO ELECTRICAL POWER IN VEHICLE. JUMP STARTED AND TOWED TO REPAIR SHOP. THEY DID AN ELECTRICAL SYSTEM TEST AND FOUND NO PROBLEM AND RECHARGED THE BATTERY. BATTERY WAS AT FULL CHARGE THE NIGHT BEFORE AND NO INDICATION OF ELECTRICAL DRAIN, NO LIGHTS LEFT ON. BATTERY WAS REPLACED 3 WEEKS AGO. ELECTRICAL TEST SHOWED BATTERY IN GOOD CONDITION, NO DEAD CELLS. *TR

03/26/2020
Components: ENGINE
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED HOWEVER, THE FAILURE RECURRED AFTER SEVERAL MINUTES OF DRIVING. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.*BF*JB

03/25/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 03/25/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

.SMOKING VEHICLE POWER SWITCH GOES OFF AND ON LOCKING VEHICLE WHILE I AM DRIVING OR HAS IN THE PAST GONE OFF AND ON LOCKING MY CHILDREN IN THE VEHICLES

03/08/2020
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 03/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG0FT******
Summary

I WENT TO TURN ON MY CAR AND IT WAS COMPLETELY DEAD, AND THE KEY WOULD NOT OPEN THE CAR. SOMEONE CAME TO HELP AND CHECKED THE BATTERY WHICH WAS FULLY WORKING PERFECTLY, BUT THE CAR WAS COMPLETELY DEAD STILL, NO POWER RUNNING ANYWHERE. I WENT TO GOOGLE THE PROBLEM AND LIKE ME THERE HUNDREDS OF PEOPLE WHO HAVE GONE THROUGH THE SAME PROBLEM. IT SEEMS THAT THE CAR GOES INTO LOCKED-DOWN MODE BY ITSELF UNLESS YOU DISCONNECT THE BATTERY AND THE COMPUTER REBOOTS THERE'S NOTHING THAT WILL MAKE IT WORK. LOCALLY THIS HAPPENED IN MY BUILDING'S PARKING LOT, I DID UNHOOK THE BATTERY WHICH REBOOTED THE COMPUTER AND THE CAR TURNED ON.

03/07/2020
Components: STEERING
Incident Date: 03/06/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAG9FT******
Summary

STEERING NOT WORKING; VERY DIFFICULT TO TURN, ESPECIALLY TO THE RIGHT. SINCE 30K MILES THE POWER STEERING HAS INCREASED IN GETTING LOUDER AND LOUDER. WE COMPLAINED TO THE DEALERSHIP IN 2016. THEY CHECKED IT AND SAID EVERY THING WAS FINE, CHRYSLER SAYS IT'S JUST LOUD THAT'S ALL. WE'VE BEEN LIVING WITH THIS HORRIBLE NOISE FOR YEARS. IT'S EVEN LOUDER WHEN IT GETS COLDER OUTSIDE. AS IT GETS LOUDER, THE STEERING BECOMES MORE DIFFICULT TO STEER. YESTERDAY, WHEN PULLING ONTO THE HIGHWAY FROM A STOP SIGN, THE POWER STEERING ALL BUT QUIT TURNING TO THE RIGHT. INTERMITTENT WHEN TURNING LEFT. THE VEHICLE HAS 93K ON IT NOW AND IT IS TOO DANGEROUS TO DRIVE.

03/02/2020
Components: STEERING
Incident Date: 02/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE HIS WIFE WAS REVERSING OUT OF THE GARAGE THE VEHICLE LOST POWER STEERING FUNCTIONALITY. CLASSIC CHRYSLER DODGE JEEP RAM OF SOUTH CHARLOTTE LOCATED AT (10724 PINEVILLE RD, PINEVILLE, NC 28134, (888)973-0120, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING) WITH THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

02/25/2020
Components: SEATS
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

MY DRIVER SIDE HEAD REST HAS DEPLOYED FOR NO APPARENT REASON. THE CAR WAS PARKED IN MY DRIVEWAY.

02/15/2020
Components: AIR BAGS
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

AIRBAG LIGHT IS ON AND STAY ON WHILE DRIVING AND MY MILEAGE ON MY CAR IS 68754

02/10/2020
Components: SEATS
Incident Date: 01/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

WHILE JUST DRIVING DOWN THE ROAD THE PASSENGER SIDE HEADREST DEPLOYED. IT DID NOT ELECTRONICALLY RELEASE, BUT THE PLASTIC GOING AROUND THE RETAINING PIN BROKE. PASSENGER WAS HIT IN THE BACK OF THE HEAD BUT NOT SERIOUSLY INJURED.

02/08/2020
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB6FT******
Summary

MY SUV AUTO START NO LONGER WORKS AND AS I'M DRIVING THE CAR, THE CHECK ENGINE LIGHT RANDOMLY COMES ON WHILE THE CAR IS IN MOTION AND THE CAR ENGINE SHUTS OFF AND STARTS TO SLOW DOWN TO A COMPLETE STOP. WHEN IT GOT PLUGGED UP TO A DIAGNOSTIC MACHINE IT STATED THAT IT HAD 3 CRANKSHAFT POSITION SENSORS THAT NEEDED TO BE REPLACED. VECHILE HAS 52000 AND IS A 2015

01/21/2020
Components: UNKNOWN OR OTHER
Incident Date: 01/17/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG2FT******
Summary

I WAS DRIVING MY CAR ON I95 WHEN I NOTICED IT WAS NOT HANDLING WELL AND WAS MAKING A NOISE. I COULD ALSO FEEL A VIBRATION UNDER MY FEET. WE MADE AN APPOINTMENT AT CENTRAL MAINE MOTORS IN WATERVILLE, MAINE FIRST THING TUESDAY MORNING WHO TOLD ME THE POWER STEERING COOLER WAS LEAKING. IN DOING RESEARCH IF FOUND S08 RECALL ON 2011-2016 DODGE JOURNEYS POWER STEERING COOLERS. MY CAR DOES HAVE A 3.6 L ENGINE AND THIS SHOULD HAVE BEEN TAKEN CARE OF WHEN I BOUGHT THE VEHICLE. IN READING THE RECALL AND GIVEN THE CIRCUMSTANCES I COULD HAVE BEEN HURT AS THIS WENT WHILE I WAS DRIVING AND DOES IN FACT INCREASE THE CHANCES OF CRASHING.

01/07/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE OF TWIN FALLS (1310 POLE LINE RD E, TWIN FALLS, ID 83301, (208) 293-8571) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. AFTER A SECONDARY FAILURE, THE VEHICLE WAS RETURNED TO THE SAME DEALER WHERE IT HAD REMAINED IN THE CUSTODY OF THE DEALER. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

01/04/2020
Components: ELECTRICAL SYSTEM
Incident Date: 12/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG7FT******
Summary

THE VEHICLE INTERMITTENTLY WOULD NOT START ONE DAY. REPLACED THE BATTERY AND ALL CONNECTORS INSPECTED. THE VEHICLE WILL DRIVE FOR A DAY OR TWO THEN END UP WITH ANOTHER DEAD BATTERY. THE MAIN PROBLEM IS WHEN THE LAST TIME THE BATTERY DIED IT TURNED OFF THE ENGINE WHILE I WAS IN AN INTERSECTION AND WAS ALMOST IN AN ACCIDENT BECAUSE OF IT.

12/09/2019
Components: SEATS
Incident Date: 12/08/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

THE HEADREST DEPLOYED WHILE DRIVING WITH NO IMPACT. IT IS SPRING LOADED AND POPPED OUT VERY FAST, IT LOOKS LIKE PLASTIC HOLDING A DOING BACK BROKE CAUSING IT TO RELEASE, COULD HAVE CAUSED AN ACCIDENT

12/05/2019
Components: SEATS
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDDG5FT******
Summary

WHILE TRAVELLING AT A LOW RATE OF SPEED, THE PASSENGER HEADREST DEPLOYED OPEN. BROKEN CLIPS INSIDE AND WAS OPENED FOR NO APPARENT REASON.

11/21/2019
Components: POWER TRAIN
Incident Date: 11/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STARTED TO SHAKE AND THE SPEED DECREASED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HER DESTINATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FAILURE WAS TRANSMISSION RELATED AND A NEW ONE WAS NEEDED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

11/19/2019
Components: SEATS
Incident Date: 11/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB0FT******
Summary

MY FAMILY AND I WERE TRAVELING DOWN THE HIGHWAY AND UNEXPECTEDLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. THANKFULLY, MY SON WAS NOT INJURED FROM THIS. I HAVE READ MULTIPLE FORUMS ON THE INTERNET AND THIS DOESN'T SEEM TO BE AN ISOLATED INCIDENT. PLEASE LOOK INTO THIS AS SOME CAN BE INJURED FROM AN UNEXPECTED BLOW TO THE BACK OF THE HEAD.

11/11/2019
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 11/10/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

AS I WAS DRIVING THROUGH A GROCERY PARKING LOT, I REMEMBER TAKING MY FOOT OFF OF THE ACCELERATOR TO SLOW DOWN AND TO MAKE A RIGHT TURN UP AN ISLE TO GO TO A PARKING SPOT. ONCE MY FOOT CAME OFF OF THE ACCELERATOR, MY CAR DIED, NO BRAKES, AND NO STEERING. THE ELECTRICAL CONTINUED TO WORK AS MY MUSIC WAS STILL PLAYING AND THE FLASHERS WORKED AS WELL. I PUT THE CAR IN PARK, AND PUSHED THE START BUTTON, NOTHING HAPPENED. I TRIED A COUPLE MORE TIMES AND THEN MY CAR STARTED BACK UP. I DROVE TO A PARKING SPOT, SHUT THE CAR OFF AND TURNED IT BACK ON. I DROVE BACK HOME WITH NO ISSUES AND PUT HER IN THE GARAGE. I'M VERY NERVOUS, TO SAY THE LEAST AS I HAVE TO DRIVE TO WORK TOMORROW. I HOPE THIS DOES NOT OCCURS AS I'M DRIVING 55 MPH.

11/10/2019
Components: POWER TRAIN
Incident Date: 10/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBGXFT******
Summary

THE GEAR BOX & DIFFERENTIAL WENT OUT WHEN WE WERE TRYING TO PARK. APPLIED THE GAS PEDAL, FELT LIKE THE VEHICLE WOULDN'T MOVE, APPLIED THE GAS MORE & HEARD A LOUD 'BOOM.' WE'RE ABLE TO GET THE VEHICLE PARKED, THEN SMOKE STARTED COMING FROM THE ENGINE. LOOKED TO FIND OUT THERE WAS GEAR OIL LEAKING FROM THE VEHICLE. LOOKED ONLINE @ DODGE JOURNEYS & FOUND OUT THERE HAVE BEEN A MULTITUDE OF COMPLAINTS ABOUT THE SAME ISSUE WITH OTHER OWNERS. HAD TO GET THE VEHICLE TOWED HOME DUE TO BEING UNABLE TO DRIVE IT. THIS HAPPENED OCTOBER 19TH, 2019 & WE'VE BEEN UNABLE TO DRIVE THE VEHICLE SINCE INCIDENT. OUR DODGE JOURNEY IS A 2015 SXT ALL WHEEL DRIVE WITH ABOUT 120,000 MILES ON IT. THERE NEEDS TO BE A MANUFACTURER RECALL ON THESE VEHICLES!! WE'VE BEEN TOLD IT'S GOING TO COST ANYWHERE FROM $5,000 TO UPWARDS OF $7,000 TO GET THIS ISSUE FIXED AND WE STILL HAVE A VEHICLE LOAN OF $11,000 WE OWE ON IT.

11/06/2019
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB2FT******
Summary

TRACTION CONTROL WARNING LIGHT, BRAKE WARNING LIGHT, ABS LIGHT ALL TRIGGERED AND STRANGE JOLT WHEN DRIVING 50 MPH ON A HIGHWAY FLYOVER. MATCHES DESCRIPTION OF SAFETY RECALL R61 DTC C2200-49 AND BODY MODULE CODES LISTED.

10/30/2019
Components: AIR BAGS
Incident Date: 10/19/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE AND CRASHED INTO THE QUARTER PANEL OF HER VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND PASSENGER SUSTAINED INJURES AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED VIC BAILEY FORD LINCOLN (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302 (888) 349-4165) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE INSURANCE COMPANY WAS CONTACTED AND DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000.*DT *TR*JB *BF*JB *JB

10/29/2019
Components: ELECTRICAL SYSTEM
Incident Date: 10/27/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG1FT******
Summary

THE PHONE AND BLUETOOTH DO NOT WORK. THE TOUCHSCREEN WILL NOT PROMPT TO THE NEXT SCREEN WHEN YOU PRESS "PHONE" AND IF YOU GO INTO THE SETTINGS MENU, IT DOES NOT REGISTER THAT YOU ARE SELECTING "PHONE/BLUETOOTH." I HAVE TRIED DOING THIS WHEN THE VEHICLE IS BOTH MOVING AND STATIONARY.

10/29/2019
Components: STEERING
Incident Date: 10/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB1FT******
Summary

WHEN THE WEATHER TURNED COLD THE POWER STEERING WAS NOT WORKING CORRECTLY. ONE DAY IT WAS FINE AND THE NEXT IT WAS DIFFICULT TO TURN WHEN GOING AT A LOW SPEED OR REVERSING. IT STARTED OUT AS ONLY THE RIGHT TURN WAS DIFFICULT AND THE ONLY WAY TO GET IT TO WORK IS BY ACCELERATING. THIS MAKES TURNING DIFFICULT AS WELL AS PARKING. WE CHECKED THE POWER STEERING FLUID AND IT WAS LOW. ONCE IT WAS FILLED IT DID NOT IMPROVE BUT THE LEFT SIDE THEN BECAME DIFFICULT TO TURN. IT IS STILL DIFFICULT TO TURN AND HAS NOT BEEN RESOLVED.

10/21/2019
Components: ENGINE
Incident Date: 10/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

WHEN YOU ARE DRIVING THE CAR IT DOESN'T MATTER THE SPEED THE CAR WILL TURN OFF WITHOUT ANY WARNING. CAUSING A DANGEROUS AND SCARY SITUATION AFTER YOU PUT IN PARK AND PRESS THE START BUTTON AMD IT WILL TURN BACK ON. HAPPENED ON 10/ 07/18 THE FIRST TIME REPLACED CRANKSHAFT SENSOR. IT HAPPENED AGAIN ON 10/18/19. I NOTICED JOURNEYS HAVE THIS PROBLEM ON ALMOST ALL YEARS MODELS AND I WAS GOING THROUGH THE RECALS AND INOTICED THAT A MAJORITY OF PEOPLE COMPLAIN OR HAVE THE SAME PROBLEM ABOUT THIS SENSOR. EVEN THOUGH DODGE IS ONLY RECALLING 2016 JOURNEYS BECAUSE OF THIS PROBLEM. I THINK DODGE SHOULD DO A RECALL FOR ALL OF THE YEARS FOR DODGE JOURNEYS OVER THOS PROBLEM AND ITS EXTREMELY DANGEROUS FOR THE CAR TO JUST TURN OFF WITHOUT WARNING. THAT BEING A FAMILY CAR THAT COULD LEAD TO AN ACCIDENT.

10/11/2019
Components: POWER TRAIN,ENGINE
Incident Date: 06/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG0FT******
Summary

THE TRACEMISSION WILL NOT PULL AND THE CAR SHUTS DOWN AS YOUR DRIVING IT. THIS STARTING HAPPING THE FIRST DAY I GOT THE RIDE WITCH WAS 6/28/2019 I TOOK IT BACK TO THE DEALER WITH WAS TIM SHORT OF SOUTH WILLIAMSON KY THEY GAVE ME A RENTAL THE MOTOR BLOW UP IN IT ON 7/28 /2019 THEN I THEY COME AND TOOK THAT RENTAL AND GAVE ME ANOTHER ONE THEN AFTER ABOUT TWO MONTHS I GOT MY DODGE JOURNEY BACK AND NOW THE TRANSMATION IS GOING OUT AGAIN AND IT'S JUST SHUTING DOWN AS YOU DRIVE IT,.

10/07/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 08/21/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE IN REVERSE, THE VEHICLE WOULD NOT IMMEDIATELY STOP WHEN PROMPTED. ALSO, WHILE SWITCHING THE TRANSMISSION TO THE DRIVE POSITION, A LOUD NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO CAPE CORAL CHRYSLER (2200 NE PINE ISLAND, CAPE CORAL, FL) WHERE THE MOTOR MOUNT WAS REPLACED, BUT THE FAILURES CONTINUED. IN ADDITION, WHILE DRIVING AND SLOWING DOWN TO APPROACH A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE REAR OF A SECOND VEHICLE. DURING THE CRASH, THE DRIVER SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64687641. THE DEALER WAS NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 44,000.

10/05/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 10/04/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG9FT******
Summary

THE SWITCH ON MY CRUISE CONTROL WENT OUT ON MY 2015 CROSSROAD DODGE JOURNEY ONLY 39000 MILES ON IT

10/04/2019
Components: STEERING,SUSPENSION,ELECTRICAL SYSTEM
Incident Date: 01/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

HAVE A 2015 JOURNEY. SUSPENSION HAS BEEN REPLACED, COOLING SYSTEM REPLACED, AND NOW TRANSMISSION REPLACED. SEAT BELTS KEEP NOT WORKING RIGHT WITH LIGHTS COMING ON. AIR CONDITIONING WILL NOT SHUT OFF ON IT'S OWN. HAVE HAD IT TO THE DEALER FOR AT LEAST 11 WEEKS SO FAR THIS YEAR AT 5 DIFFERENT TIMES. STILL HAVING PROBLEMS WITH THE STEERING WHEEL VIBRATION OVER 50 MILES, AIR CONDITIONER NOT SHUTTING OFF AND VEHICLE HESITATES A LOT. GEARS DO NOT SHIFT CORRECTLY FROM PARK TO REVERSE. *TR

10/03/2019
Components: SERVICE BRAKES
Incident Date: 06/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB3FT******
Summary

2 LIGHTS CAME ON ON THE DASH. IT WAS DETERMINED TO BE THE ANTI LOCK BRAKE SENSOR SO I HAD IT REPLACED. LESS THAN 30 DAYS LATER, IT CAME ON AGAIN. IT WAS DETERMINED TO BE THE SAME THING BUT THEY WOULDN'T COVER FIXING IT BECAUSE THEY DIDNT KNOW IF IT WAS THE SAME ONE THEY HAD ALREADY REPLACED IR ANOTHER OF THE SENSORS. APPARENTLY THIS IS SOMETHING THAT HAPPENS ON ALL DODGE JOURNEYS AND FOR SOME REASON, A RECALL HASNT BEEN ISSUED.

10/03/2019
Components: UNKNOWN OR OTHER
Incident Date: 09/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB3FT******
Summary

I PUT THE CATEGORY AS "UNKNOWN" BECAUSE I DONT KNOW WHAT EXACTLY IT FALLS UNDER BESIDES STUPIDITY. MY CAR BEGAN OVER HEATING LAST WEEK. THAT WAS FRUSTRATING ON TOP OF ALL OF THE OTHER PROBLEMS INCLUDING THE CONSTANT JERKING FROM THE CRAP ABS SYSTEM. I PUT RADIATOR FLUID IN AND 2 DAYS LATER, IT BEGAN SMOKING LIKE CRAZY. AT LEAST, WHAT I THOUGHT WAS SMOKE. APPARENTLY WHAT IT ACTUALLY WAS, WAS THE T SHAPED HOUSE THAT LEADS TO THE RADIATOR AND IS RUN RIGHT ALONG SIDE THE HEATING COIL IS MADE OF PLASTIC. THE HEATING COIL HAD MELTED A HOLE IN IT, CAUSING THE RADIATOR FLUID TO SPRAY ON EVERYTHING UNDER THE HOOD. WE GO AND FIX THAT, BY THE WAY, $80 FOR A 5 INCH PIECE OF HOSE IS INSANE, AND COME BACK, CAR WORKS FOR 2 DAYS AND DIES. BATTERY IS DEAD. TAKE THE BATTERY OFF AND GO REPLACE IT, GET IT ON THE CAR, START IT, BOOM, STARTER GOES OUT. ONE THING AFTER ANOTHER. I'M TAKING IT TO TRADE IN AND WILL NEVER BUY ANOTHER DODGE. THERE WAS NO RISK IN THAT ANYWAY AFTER THE DEALERSHIP NEVER WANTING TO HONOR A SINGLE WARRANTY DETAIL EVEN THOUGH IT WAS SUPPOSEDLY "GROUND UP".

09/30/2019
Components: POWER TRAIN
Incident Date: 09/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. AFTER THE CONTACT OWNED THE VEHICLE FOR A YEAR, THE TRANSMISSION FAILED AND THE TORQUE CONVERTER CRACKED. THE VEHICLE WAS TAKEN TO SLIMAN'S SALES & SERVICE (7498 LEAVITT RD, AMHERST, OH 44001, (440) 988-4484) WHERE THE TRANSMISSION WAS REPLACED UNDER WARRANTY. THE VEHICLE HAD SEVERAL UNKNOWN RECALL REPAIRS THAT HAD TO BE SERVICED AFTER THE TRANSMISSION REPLACEMENT WAS COMPLETED. THE CONTACT STATED THAT THE TRANSMISSION INDICATOR FLASHED ON AND OFF SINCE THE INITIAL REPAIR. ALSO, THE ALTERNATOR FAILED AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE STREET ON SEPTEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS, BUT THE SAME INDICATOR FLASHED AGAIN. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNRESPONSIVE. THE DEALER OFFERED TO SELL THE CONTACT A NEW VEHICLE AND LAUGHED AT HER CONCERNS ABOUT THE CONDITION OF HER VEHICLE. THE FAILURE MILEAGE WAS 15,000.

09/30/2019
Components: VEHICLE SPEED CONTROL
Incident Date: 09/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBGXFT******
Summary

THE CRUISE CONTROL DOES NOT COME ONE OR DISPLAY THAT IS IS ACTIVE

09/26/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 09/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

MY AC WILL UNSYNC ITSELF AND WHEN I HIT SYNC IT UNSYNC AGAIN. ALSO IF I TURN IT OFF IT WILL TURN IT BACK ON. I DONT KNOW WHAT IS GOING ON BUT I SEE THAT I AM NOT THE ONLY ONE. I AM SCARED BEEN HAPPENING FOR MONTHS

09/24/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 07/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGGXFT******
Summary

WHEN IT RAINS THE ABS, TRACTION CONTROL LIGHTS AND SERVICE ALL WHEEL DRIVE LIGHTS COME ON AND THE CRUISE CONTROL DOES NOT WORK . NEXT DAY SOON AS I DRIVE ALL LIGHTS GO OUT.IT IS HAPPENING MORE AND MORE..THIER IS A RECALL FOR 2015 DODGE JOURNEY FOR THIS BUT THEY SAY NOT FOR MINE.FUNNY THAT I HAVE SAME PROBLEMS AND SAME YEAR CAR. THIS HAPPENS WHEN DRIVING IN THE RAIN OR WET ROADS.

09/23/2019
Components: AIR BAGS
Incident Date: 08/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

FRONT AIRBAG LIGHT POP OUT WHILE DRIVING 45KHM

09/23/2019
Components: AIR BAGS
Incident Date: 09/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB5FT******
Summary

WHILE DRIVING HEAD REST DEPLOYED AND BLACK HOLDERS FOR METAL BAR BROKEN.

09/17/2019
Components: AIR BAGS
Incident Date: 06/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

AIRBAG LIGHT COMES ON AND WILL NOT SHUT OFF, AC TURNS ON AND WILL NOT SHUT OFF ONCE THE BUTTON IS PUSHED OVER AND OVER AGAIN.

09/17/2019
Components: ELECTRICAL SYSTEM
Incident Date: 06/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

AC UNIT COMES ON AND WILL NOT SHUT OFF THIS HAPPENS EVERY TIME I AM DRIVING WITHIN 10 TO 20 MINUTES OF THE CAR BEING ON. I WILL PUSH THE AC BUTTON TO SHUT IT OFF AND IT TURNS BACK ON AGAIN. I DO THIS ABOUT 20 TO 40 TIMES IN ONE DAY IF NOT FOR THE TIME OF MY DRIVE.

09/13/2019
Components: ELECTRICAL SYSTEM,AIR BAGS,VISIBILITY/WIPER
Incident Date: 09/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

I HAVE BEEN HAVING PROBLEMS WITH THE POWER WINDOWS. THERE IS A CLICKING SOUND WHEN ATTEMPTING TO ROLL THE WINDOW DOWN. IT ROLLS DOWN SOMETIMES. AFTER THAT'S BEEN GOING ON FOR A FEW WEEKS, MY CAR CUT OFF. I RECEIVED A JUMP THROUGH MY INSURANCE. TODAY, MY CAR GOT JUMPED AND CUT OFF TWICE. THE MECHANIC SAID IT WAS THE ALTERNATOR. I WENT ONLINE AND I FOUND THAT OTHER PEOPLE HAVE HAD THE SAME ISSUES WITH DODGE, CHRYSLER, AND FIAT. EACH TIME MY CAR DIDN'T RESTART, IT WAS AFTER I PARKED AND CAME BACK TO IT. TODAY, IT'S BEING TOWED.

09/13/2019
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

THERE WAS A BUNCH OF LONG LINES ON THE SCREEN AND THE KEY FOB WASN'T DETECTED EVEN THOUGH THE KEY WAS IN THE CAR. THIS HAPPENED AS THE CAR WOULDN'T CRANK UP. THE CAR WOULDN'T REGISTER THAT IT WAS IN PARK. IT REFLECTED THAT IT WAS IN BATTER SAVE MODE. THE A/C CUTS ON BY ITSELF. EVEN AFTER CUTTING IT OFF A FEW TIMES. THE ISSUE WITH THE A/C WAS HAPPENING WITH BOTH FRONT AND REAR UNITS. THE REAR WOULD BLOW OUT A LOT OF HOT AIR AND IT WOULDN'T SYNC. THE ISSUE WITH THE KEY FOB JUST HAPPENED TODAY (9/13/19)

09/10/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

CAR SHUTS OFF WHILE DRIVING AT ANY SPEED. IT SHITS OFF WHILE PARKED OR STOPPED AT A STOPLIGHT. THE CAR WILL NOT TURN BACK ON. SOMETIMES IT TAKE ABOUT 30 MINUTES AND IT WILL RESTART BUT WILL ONLY RUN FOR ABOUT 5-10 MINUTES. WHEN TRYING TO START THE CAR, WE PRESS THE BRAKE AND THEN THE START BUTTON AND THE CAR VIOLENTLY JERKS AS IT TRIES TO START, BUT WILL NOT TURN OVER. IT HAS HAPPENED SINCE WE BOUGHT THE CAR MARCH 2019 BUT THE DEALERSHIP WONT TAKE THE CAR BACK OR TRADE IT FOR SOMETHING ELSE.

09/10/2019
Components: AIR BAGS
Incident Date: 08/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG7FT******
Summary

MY 2015 DODGE JOURNEY HEADREST EXPLODED WHILE I WAS DRIVING. WANT TO BRING IT IN BUT SEEING THAT ITS NOT A RECALL.

09/08/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

ABS LIGHT, SKID CONTROL LIGHT REMAINS ON, CRUISE CONTROL NOT OPERATING AT ALL WHEN TURNED ON VEHICLE LIGHTS CAME ON, CRUISE CONTROL NOT WORKING AT ALL FEAR THAT THERE MAY BE ISSUE WITH BRAKES, HAVE SEEN COMPLAINTS OF LEAKAGE INTO ABS SYSTEM ON OTHER YEAR MODELS

08/30/2019
Components: POWER TRAIN
Incident Date: 08/28/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND DECELERATED INDEPENDENTLY. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE SPEED WOULD NOT EXCEED 20 MPH; HOWEVER, THE RPMS REVVED HIGHLY. AN INDEPENDENT MECHANIC STATED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

08/25/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL
Incident Date: 07/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB0FT******
Summary

FOR THE PAST FEW WEEKS MY CAR LOSES POWER AND TURNS OFF WHILE DRIVING AND I HAVE TO WAIT 5 MIN TO TRY AND START IT AGAIN

08/21/2019
Components: SEATS
Incident Date: 08/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

THE DRIVERSEAT DEPLOYED WHILE RETURNING THE SEAT BACK TO AN UPRIGHT POSITION IN CAN NO LONGER BE RETAINED. THE RETAINING PINS APPEAR TO BE COMPLETELY BROKEN REQUIRING A NEW HEADREST. THIS ISSUE HAS CAUSED UNNECESSARY DIFFICULTY WHILE DRIVING AND EXTREME DISCOMFORT TO THE DRIVER.

08/20/2019
Components: ENGINE
Incident Date: 08/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG1FT******
Summary

THIS VEHICLE HAS HAD A RE-OCCURRING ENGINE LIGHT FOR CODE FOR THE PAST YEAR AND A HALF. THE CODE IS P0441. NOT ONLY HAS THIS CODE BEEN A NUISANCE IT IS ALSO CAUSING THE VEHICLE TO STALL. I BELIEVE THE EMISSION SYSTEM IS PURGING THE FUEL VAPORS AT THE WRONG TIME. WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE DEALERS FOR SERVICE FOR A TOTAL OF 7 SEPARATE VISITS. THE ENGINE LIGHT CONTINUES TO COME BACK ON AND ONCE THAT HAPPENS THE VEHICLE WILL STALL RANDOMLY AT SLOWER SPEEDS. ONE STALL WAS SPECIFICALLY TURNING A CORNER AT SLOW SPEEDS. ANOTHER STALL OCCURRED IN PARKING LOT MANEUVERS. I HAVE GOOGLED THIS VEHICLE WITH THIS CODE AND IT IS A VERY COMMON PROBLEM.

08/13/2019
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 07/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH ON WET PAVEMENT, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED AND THE BRAKES LOCKED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ANTI-LOCK BRAKE SYSTEM MODULE AND HYDRAULIC CONTROL ASSEMBLY WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO DAVE DENNIS CHRYSLER/DODGE/JEEP (4232 COLONEL GLENN HWY, DAYTON, OH 45431) WHERE IT WAS DETERMINED THAT WATER ENTERED THE ANTI-LOCK BRAKE SYSTEM AND SHORTED THE ABS MODULE AND HYDRAULIC CONTROL ASSEMBLY, WHICH NEEDED REPLACEMENT. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

08/09/2019
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 08/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ANTI-SKID AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO MTN VIEW CHRYSLER DODGE JEEP RAM (LOCATED AT 6276 ALABAMA HWY, RINGGOLD, GA 30736, (706) 935-2328), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,040.

08/06/2019
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 07/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

AIR CONDITIONING COMES ON BY ITSELF , GAS RUNS OUT TOO FAST

08/05/2019
Components: ELECTRICAL SYSTEM,AIR BAGS,ENGINE
Incident Date: 08/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TAKATA RECALL : URGENT: OVERTIME I'VE HAD ELECTRICAL ISSUES WHICH EFFECTS NOT JUST THE PLUG INSERTS INSIDE THE VEHICLE BUT ALSO MY ALARM SYSTEM FOES NOT WORK AND MY HORN JUST DOES NOT WORK ANYMORE, AIR BAG LIGHT THAT POPPED UP ON MY DASHBOARD WHICH I FEEL MAYBE SOME WIRES MIGHT BE DETACHED BUT SCARES ME THAT WHEN I DRIVE THE AIR BAG WONT DETECT IF I GET INTO AN ACCIDENT, ALSO I RECENTLY JUST HAD AN ISSUE WITH MY ENGINE COOLING AND STARTED TO SMOKE OUT OF NOWHERE WHILE ON THE FREEWAY AND ENDED UP GETTING STUCK FOR HOURS BUT EVEN IF I DRIVE FOR A FEW SECONDS THE GAUGE SHOOTS TO HOT RIGHT AWAY AND AND COOLANT STARTED LEAKING EVERYWHERE. I HAVE ATTACHED THE 6 OUT OF 10 RECALLS THAT DID NOT GET DONE. I BROUGHT MY CAR INTO BUD CLARY'S OF AUBURN IN MARCH OF 2019 AND HAD 4 RECALLS TAKEN CARE OF. I HAVE ADVISED THAT I STILL HAD 6 ORHERS THAT WERE REPORTED BACK IN 2015 THAT I NEVER GOT DONE AND WANTED TO TAKE CARE OF THAT AS WELL. WAS TOLD THAT IT DOES NOT SHOW IN THE SYSTEM AND I WOULD NEED TO CONTACT NHTSA FOR MORE DETAILS. IVE REACHED OUT TO A FEW PEOPLE WHO GAVE ME THE SAME INFORMATION.

08/01/2019
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 08/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG7FT******
Summary

2015 DODGE JOURNEY. LIGHTS FOR AWD, ABS AND STABILITY CONTROL SYSTEM COME ON WITH NO NOTICE AS I ENTER A MAJOR INTERSECTION. LOSS OF POWER NO ACCELERATION. THE VEHICLE FINALLY STARTED TO MOVE. THE. WARNING LIGHTS WENT OFF. CONTACTING DEALER FOR REPAIR.

07/25/2019
Components: AIR BAGS
Incident Date: 07/21/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS UNOCCUPIED, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED. THE FAILURE CAUSED A WHITE SUBSTANCE, PLASTIC, A METAL PIN, AND METAL FRAGMENTS TO POUR OUT OF THE HEAD REST. TAYLOR CHRYSLER DODGE JEEP RAM (1497 IL-50, BOURBONNAIS, IL 60914, (815) 935-7900) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS STILL PARKED AT THE OWNER'S RESIDENCE. THE DEALER DID NOT PROVIDE A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE TO PREVENT A CRASH. THE MANUFACTURER WAS TO FOLLOW-UP TO INVESTIGATE THE FAILURE, BUT HAD NOT YET RESPONDED TO THE CONTACT. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

07/18/2019
Components: STEERING,ENGINE
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB6FT******
Summary

WHILE TURNING THE VEHICLE THE CAR COMPLETELY STOPS HAVING POWER. CAR STALLS OUT BUT STILL SHOWS VEHICLE IS RUNNING, AIR STILL WORKS ETC. NO WARNING LIGHTS ON THE DASH AT ALL. . AFTER TURNING THE VEHICLE OFF AND PUTTING THE VEHICLE BACK IN PARK VEHICLE STARTS RIGHT BACK UP. STILL NO WARNINGS OR A CHECK ENGINE LIGHT. NO OTHER MECHANICAL ISSUES WITH VEHICLE.

07/15/2019
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG4FT******
Summary

WHILE DRIVING THE AIR CONDITIONING AUTOMATICALLY COMES ON. I WAS DRIVING TO WORK ON A RESIDENTIAL STREET, DECIDED TO OPEN THE WINDOW EVEN THOUGH IT WAS 8:30AM AND IT WAS ALREADY 95 DEGREES OUTSIDE HERE IN VEGAS. DIDN'T GET OUT OF MY COMPLEX BEFORE THE AIR CONDITIONER CAME ON BY ITSELF. ALSO WITH THE AIR CONDITIONER ON, MY CAR SEEMS TO RUN HIGHER IN IDLE AND WHILE DRIVING IT SEEMS TO DOUBLE STEP WHEN BRAKING AND COMING TO A STOP. IT DOES LIKE A SMALL JERK IN ACCELERATION COMING TO A STOP.

07/14/2019
Components: ENGINE
Incident Date: 05/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCB6OFT******
Summary

TAPPING NOISE UNDER HOOD. TOOK TO 3 DIFFERENT MECHANICS AND EACH ONE TOLD ME THIS IS A DEFAULT WITH THE MANUFACTURER. HAD OIL CHANGE DONE AND TAPPUNG NOISE STILL CONTINUES. THE MECHANICS STATED THAT THE NOSIE IS COMING FROM THE TOP AND COST BETWEEN $600-$3500 TO HAVE REPAIRED. THIS HAPPENS ALL THE TOME WHEN VEHICLE IS RUNNING OR IDLE.

07/06/2019
Components: UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
Incident Date: 07/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

PRECISELY ON 7.3.19 I HAD 4 OF MY CHILDREN WITH ME HEADING TO A HOLIDAY PARADE. MY CAR W/O WARNING COMPLETELY STOPPED IN THE MIDDLE OF A ROAD. NO POWER, NO BRAKES, NO STEERING. AIR WAS STILL BLOWING; RADIO STILL PLAYING. MY DAUGHTER AND I PUSHED MY CAR TO THE CURB, MY HUSBAND CAME AND PUSHED MY CAR FURTHER TO AVOID AN ACCIDENT. AFTER SEVERAL ATTEMPTS THE CAR RESTARTED AND RESTARTED FINE. DROVE ANOTHER .5 CITY BLOCK; STOPPED AT A STOP SIGN, PULLED OUT AND MY CAR DIED AGAIN IN THE MIDDLE OF THE INTERSECTION. MY HUSBAND WAS STILL BEHIND ME & PUSHED US OUT. WE DROVE HOME. HE LOOKED UNDER THE HOOD, NOTHING STOOD OUT. I DIDN'T GET ANY WARNINGS ON THE DASH. THE CAR HAS DRIVEN FINE UNTIL 7.5.19. MY DAUGHTER AND I JUST TURNED ONTO CALUMET AVE; A VERY BUSY AND DANGEROUS ROAD AND MY CAR DIED AGAIN. SEVERAL CARS FLYING AROUND US LAYING ON THEIR HORN. I DO NOT HAVE POWER TO TURN, TO BRAKE. MY DAUGHTER AND I GOT OUT AND PUSH MY CAR INTO A PARKING LOT THAT HAS A SLIGHT UPHILL ENTRANCE. IT WAS NOT EASY, IT WAS DARK OUTSIDE. A VERY DANGEROUS SITUATION. I CAN ONLY FLIP MY HAZARD LIGHTS ON, WELL WHAT DOES THAT DO WHEN A CAR IS FLYING UP BEHIND ME AT 40-50MPH? I AM TERRIFIED MY CAR IS GOING TO DIE AND MY FAMILY AND I ARE GOING TO GET SERIOUSLY HURT AND/OR KILLED. READING ON THE INTERNET THERE SEEMS TO BE MANY PEOPLE WITH THE SAME ISSUE AND DODGE IS NOT RESPONDING. I HAVE CHILDREN WHO REQUIRE TRIPS TO INDIANAPOLIS FOR MEDICAL ISSUES AND IT IS A 3-4 HOUR DRIVE FOR US. SPEED LIMIT IS 70. I CANNOT AFFORD TO TRADE THIS IN AND PURCHASE A NEW CAR. I DO NOT WHERE ELSE TO GO FOR HELP. IF YOU CALL A MECHANIC OR THE DEALERSHIP THEY TELL YOU THAT CAN'T HELP WITHOUT LOOKING AT IT. DODGE DEALER DENIES EVER HEARING OF IT BEFORE WHICH I DON'T BELIEVE. NEITHER OF COURSE WILL DO A FREE INSPECTION. I GET IT THEY'RE THERE TO MAKE MONEY. RECALL SHOULD BE ISSUED TO FIX THIS BEFORE IT BECOMES DEADLY.

07/03/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

AIR CONDITIONING COMES ON BY ITSELF WHEN DRIVING. RADIO VOLUME DECREASE WITHOUT TOUCHING IT WHILE DRIVING. CRUISE CONTROL DOES NOT WORK WHEN DRIVING.

06/27/2019
Components: TRACTION CONTROL SYSTEM,SERVICE BRAKES
Incident Date: 06/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, WHILE BRAKING AT SPEEDS OVER 45 MPH, THE BRAKING DISTANCE WAS EXTENDED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 71,600.

06/21/2019
Components: UNKNOWN OR OTHER
Incident Date: 06/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG5FT******
Summary

GRANDSON LEANED ON PASSENGER HEADREST AND IT DEPLOYED! WON'T GO BACK TOGETHER AND NO IDEA WHAT TO DO WITH IT?

06/20/2019
Components: SEATS
Incident Date: 06/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

STOPPED AT MCDONALD'S ON WAY BACK FROM KANSAS CITY TO OMAHA. WHEN FAMILY WENT IN HEADREST WAS FINE. WHEN WE CAME OUT HEADREST WAS POPPED OUT.

06/18/2019
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGBXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL MALFUNCTION CONCERNING THE U-CONNECT FUNCTION. LITHIA CHRYSLER DODGE JEEP RAM FIAT OF BRYAN COLLEGE STATION (301 N EARL RUDDER FWY, BRYAN, TX 77802, 979-213-5361) WAS NOTIFIED OF THE FAILURE REGARDING THE LACK OF VOICE RECOGNITION AND BLUETOOTH FUNCTIONALITY. AS A RESULT, THE PHONE WAS UNABLE TO CONNECT. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

06/15/2019
Components: AIR BAGS,SEATS
Incident Date: 06/11/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG3FT******
Summary

I'M CURRENTLY LIVING IN HAWAII AND I WAS DRIVING DOWN THE ROAD AND HIT A SLIGHT BUMP IN THE ROAD AND MY PASSENGER SIDE HEADREST SPRING FORWARD. THINKING IT WAS SOMETHING MINOR I DID NOT THINK ANYTHING ABOUT IT UNTIL I REALIZED MY AIRBAG LIGHT CAME ON, ON THE DASHBOARD. IF I AM TO HIT A BUMP IN THE ROAD THE LIGHT WILL GO OFF TEMPORARILY BUT COME BACK ON.

06/13/2019
Components: SEATS
Incident Date: 12/27/2018
Crash: No
Fire: No
Summary

A WHILE BACK MY PASSENGER SIDE HEADREST EXPLODED, NOT SURE WHEN OR HOW? MY CAR WAS UNDER WARRANTY SO THE DEALERSHIP I PURCHASED IT FIXED IT, HOWEVER RECENTLY WHEN DRIVING DOWN THE INTERSTATE OUT OF NO WHERE MY DRIVER SIDE HEADREST ALSO EXPLODED, IT SCARED THE CRAP OUT OF ME AS I WAS PREGNANT AT THE TIME! I DIDN'T HIT ANYTHING, NOR WERE THERE ANY HOLES! IT'S AT THE DEALERSHIP NOW BECAUSE MY CAR STALLED ON ME TODAY, HAVEN'T HAD VERY GOOD LUCK WITH THE CAR AT ALL! I BELIEVE THEY WERE CHEAPLY MADE, HAVE HAD SEVERAL PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT BRAND NEW IN 2015! HOPEFULLY MY WARRANTY WILL COVER THE DRIVER HEADREST AS THEY GAVE ME A HARD TIME LAST TIME!

06/12/2019
Components: AIR BAGS
Incident Date: 05/18/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

TAKATA RECALL AIR BAG WARNING LIGHT ON

05/23/2019
Components: AIR BAGS
Incident Date: 05/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBGXFT******
Summary

WHEN STARTING VEHICLE, AIRBAG CLUSTER INDICATOR WAS LIT. UPON DEALER DIAGNOSIS THEY FOUND THE FRONT DRIVER AND PASSENGER DOOR AIRBAG SENSORS HAD STOPPED WORKING. BECAUSE OF THIS THE ENTIRE AIRBAG SYSTEM SHUT OFF. DEALER REPLACED FOR $600 AS THIS WAS *NOT* COVERED UNDER WARRANTY. WHEN DEALER ATTEMPTED TO FIX THE FIRST TIME THE BRAND NEW SENSORS THEY USED WERE ALSO DEFECTIVE. THE SECOND SET OF NEW SENSORS WORKED. THIS IS UNACCEPTABLE FOR A 4 YEAR OLD VEHICLE.

05/21/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 04/02/2015
Crash: No
Fire: No
Summary

TAKATA RECALL : WELL THE ELECTRICAL I HAVE ALWAYS HAD AN ISSUE WITH. ALL OUTLETS INSIDE THE CAR STOPPED WORKING WITHIN 3 MONTHS AFTER I RECIEVED MY CAR. AT THAT TIME I DID GET RECALLS ABOUT ELECTRICAL. NEVER BROUGHT IT IN AS I DID NOT THINK IT WAS AN ISSUE UNTIL THE STEERING WHEEL HORN DOES NOT HONK ANYMORE AND MY CAR DOES NOT MAKE A SOUND WHEN I LOCK IT. ALSO THE AIRBAG LIGHT JUST POPPED UP OUT OF NOWHERE SO IM UNSURE IF THERES A WIRE THAT GOT LOOSE SOMEHOW WHICH IS A BIT SCARY

05/18/2019
Components: UNKNOWN OR OTHER
Incident Date: 05/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

MY COMPLAINT IS ABOUT THE DEALERSHIP THAT I WENT TO TO GET MY CARS RECALL REPAIRED. A SIMPLE QUESTION ABOUT A RECALL RESULTED IN THE SERVICE MAN TELLING ME THERE IS NO RECALL AND THE PARTS IN MY 2015 ARE FROM 1996 AND THAT THEY CAN NOT FIND A RECALL. I WAS TOLD THAT I WOULD BE LIABLE FOR THE COST OF ANY REPAIRS AS PER THE FINE PRINT IN MY WARRENTY. TYSON MOTORS IN JOLIET IL IS SO INCOMPITANT THAT THEY COULDN'T FIX A FREE RECALL ON MY CAR

05/14/2019
Components: AIR BAGS
Incident Date: 04/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED AND STARTED TO TURN ON AND OFF. THE CONTACT CALLED LOCAL DEALER MOSS BROS. CHRYSLER JEEP DODGE RAM LOCATED AT 8151 AUTO DR, RIVERSIDE, CA 92504, (951) 688-6200, WHERE AN APPOINTMENT WAS A SCHEDULED FOR MAY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS INVALID.

05/10/2019
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 05/07/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

WHEN TAKEN IN TO THE DEALER I WAS INFORMED THT THERE WAS A PROBLEM WITH THE ABS MODULE.IT WAS COROADED AND SHORTING OUT THE SYSYEM WHICH ALSO CONTROLS THE SPEED SENSORS AND TRACTION CONTROL SYSTEM. ON TUESDAY MAY 7TH I STARTED THE CAR AND THE SPEEDOMETER DID NOT REGISTER AND THE AUTOMATIC DOOR LOCKS DID NOT ENGAGE THE BRAKES ALSO HOPPED WHEN I TRIED TO SLOW DOWN OR STOP.

04/30/2019
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 04/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB2FT******
Summary

MY 16-YEAR-OLD SON WAS DRIVING OUR 2015 DODGE JOURNEY TO SCHOOL. HE BEGAN TO HEAR A NOISE THAT SOUNDED AS IF SOMETHING WAS DRAGGING UNDERNEATH THE VEHICLE. THE DRIVER BEHIND HIM WAS FLASHING HIM TO PULL OVER, HE BEGAN HAVING ISSUES CONTROLLING THE VEHICLE FORTUNATELY HE WAS ABLE TO PULL OVER AND AS SOON AS HE GOT TO THE STOP SIGN THE CAR COMPLETELY DIED AFTER MAKING A LOUD NOISE AND STARTED SMOKING. MY SON JUMPED OUT OF THE VEHICLE AND THE DRIVER BEHIND HIM TOLD HIM TO GET AWAY FROM THE VEHICLE AS HE FELT IT WAS ABOUT TO CATCH FIRE BY THE SMELL. ONCE THE TOW TRUCK DRIVER GOT THERE AND TRY TO START THE VEHICLE TO PUT IT IN NEUTRAL THE CAR AGAIN FILLED UP WITH A BURNING SMELL. HE JUMPED OUT AND HAD TO CALL DISPATCH FOR SAFETY REASONS OF TRANSPORTING THE VEHICLE. ONCE MY VEHICLE ARRIVED AT LONESTAR AUTO PLEX IN CLEBURNE TEXAS OUR SERVICE MAN DAN WAS AMAZING. HE KEPT US INFORMED ALONG THE WAY ASKED QUESTIONS AND HE WAS PROVIDED THE SERVICE RECORDS. COME TO FIND OUT THE ENGINE SEIZED UP. THE ENGINE, OIL PUMP, STARTER, ALL HAD TO BE REPLACED. CHRYSLER REQUESTED THE ENGINE SO THEIR ENGINEERS COULD LOOK AT IT. ALTHOUGH EVERYTHING WAS COVERED UNDER WARRANTY, MY CONCERN IS NOW THAT THERE ARE OTHERS OUT THERE DRIVING IN THE SAME THING MAY HAPPEN TO THEM IF NOT WORSE .

04/29/2019
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 04/29/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

TAKATA RECALL I WAS DRIVING DOWN THE ROAD WHEN MY AIRBAG LIGHT CAME ON IN MY 2015 DODGE JOURNEY WORRIED MY AIRBAG MAY DEPLOY AS I'M DRIVING.

04/26/2019
Components: POWER TRAIN,VEHICLE SPEED CONTROL
Incident Date: 04/13/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG4FT******
Summary

THE 2015 DODGE JOURNEY R/T AWD. I PURCHASED THIS SUV 2 YEARS AGO AND NOW WHILE THE VEHICLE IS IN DRIVE AND IN MOTION ON STREETS AND HIGHWAYS THE SECOND IT TOUCHES 20 MPH AND UP IT IS MAKING THIS" REVVING NOISE" AS IF IT IS IN ANOTHER GEAR AND IT'S ONLY IN DRIVE! THIS SUV IS NOT THAT OLD TO HAVE SUCH ISSUES HAPPENING NOW. ITS NOT RIGHT WHEN THE CONSUMER IS SPENDING THEIR MONEY FOR A SUV THAT IS GIVING THEM ISSUES SO EARLY INTO THE PURCHASE. DODGE NEEDS TO RECALL THIS VEHICLE!! AND ANYONE EVEN THINKING OF PURCHASING THIS SUV. HONESTLY DON'T... RUN OUT OF ANY DEALERSHIP SELLING THIS 2015 DODGE JOURNEY R/T AWD SUV! THE ONLY JOURNEY YOU WILL TAKE WILL BE BACK TO THE DEALERSHIP WITH ISSUES!

04/24/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 04/21/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TAKATA RECALL: WHEN TRYING TO ADJUST THE CLIMATE CONTROL TO "SYNC THE PASSENGERS" AND TURN OFF THE REAR CONTROLS, WITHIN SECONDS THE COMPUTER IS TURNING THE VEHICLE'S "SYNC" OFF AND TURNING ON THE REAR CONTROL. AS I WAS TRYING TO ADJUST THE TEMPERATURE IT WILL KEEP TURNING THE CONTROLS OFF OF SYNC AND TURN THE REAR CONTROLS BACK ON. IT HAPPENS WHETHER I'M SITTING I'M IDLE OR DRIVING, THERE HAVE BEEN NO CONDITIONS THAT AFFECT THE WAY ITS WORKING.

04/24/2019
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/19/2019
Crash: No
Fire: No
Summary

AFTER DRIVING IN ABOUT 70 DEGREE SUNNY DAY FOR ABOUT 45 MIN THE TRACTION CONTROL LIGHT AND ABS LIGHT DINGED ON THEN AFTER PRESSING THE ACCELERATOR THE VEHICLE CHUFFED AND COMPLETELY DIED IN THE MIDDLE OF A BUSY INTERCTION. TURN THE VEHICLE OFF FOR ABOUT 10 MIN AND CONTINUED DRIVING ANOTHER 45 MIN WITHOUT A PROBLEM. THIS HAS HAPPENED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS FROM A STOP TO ABOUT 70 MPH.

04/18/2019
Components: SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM
Incident Date: 03/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. REEDMAN TOLL CHRYSLER/JEEP (1700 LINCOLN HWY, LANGHORNE, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.

04/17/2019
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 04/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

THE ABS AND ESC ALARM AND WARNING LIGHTS CAME ON AT THE SAME TIME, WHILE I WAS DRIVING AND I HAD JUST APPLIED THE BRAKES FOR A CAR TURNING LEFT THAT WAS IN FRONT OF ME.

04/17/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 04/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

I TRIED TO START MY CAR AND IT WOULD NOT START WE TRIED TO PUSH THE START BUTTON TWICE AND PUT IT IN NEUTRAL PRESS THE BRAKE IT WOULDN'T START WE TRIED PRESSING THE BUTTON FIVE TIMES RESETTING IT IT WOULDN'T START WE TRIED DISCONNECTING THE BATTERY TO RESET THE COMPUTER IS STILL WOULDN'T START THE CAR WAS PARKED. IT WON'T TURN OVER. WHEN LOOKING ON THE INTERNET SEVERAL OTHER PEOPLE HAVE COMPLAINED ABOUT THIS SAME ISSUE.

04/16/2019
Components: AIR BAGS
Incident Date: 02/21/2019
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCGB4FT******
Summary

TACT RECALL WE WERE T-BONE BY RANGE ROVER, WHOSE AIRBAGS DID DEPLOY, OURS DID NOT. WE WERE TRAVELING AT 20-30 MILES PER HOUR THE OTHER CAR WAS TRAVELING ABOUT 40-45 MILES PER HOUR. THE IMPACT WAS THE COMPLETE FRONT END OF OUR CAR MORE IMPACT ON THE PASSENGER'S SIDE; THE PASSENGER SEAT WAS BROKEN.. NEITHER AIR BAGS LOCATED IN THE CAR DEPLOYED. OUR CAR WAS DECLARED A TOTAL LOSS $12,500.00 WORTH OF DAMAGE.

04/11/2019
Components: AIR BAGS
Incident Date: 10/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

MY AIRBAG LIGHT HAS BEEN ILLUMINATED FOR SOME TIME NOW. IT GOES OFF AND ON BUT FOR SEVERAL DAYS IT'S BEEN ON CONSTANTLY. I CALLED DODGE BECAUSE THEY'RE IS AN OPEN RECALL FOR SOMETHING TOTALLY DIFFERENT. I MENTIONED THIS AND THEY SAID THERE'S IS NO RECALL FOR IT BUT I CAN PAY A $130 DIAGNOSTIC FEE TO SEE WHAT'S WRONG. NOW, I'VE SEARCHED THIS WEBSITE AND I HAVE SEE THE VERY SAME COMPLAINT FROM SEVERAL CONSUMERS. SHOULDN'T THAT RAISE A RED FLAG!? WHY ARE WE ALL HAVING THE SAME EXACT PROBLEMS WITH THE SAME EXACT MAKE AND MODEL? I WILL BE CONTACTING DODGE AND HAVE THEM DO SOMETHING ABOUT THIS. I HAVE A 16 YEAR OLD DRIVER AND I CAN'T IN GOOD FAITH EVEN PUT HER BEHIND THE WHEEL. I WILL NEVER PURCHASE ANOTHER DODGE. EVERY SINCE I HAVE PURCHASED THIS CAR IT'S BEEN RECALL AFTER RECALL. I'VE NEVER IN MY LIFE HAD THIS PROBLEM WITH MY OTHER CARS AND IT'S INSANE! I'M CALLING DODGE!

04/11/2019
Components: UNKNOWN OR OTHER
Incident Date: 04/03/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG2FT******
Summary

THE NAVIGATION SYSTEM IN MY 2015 DODGE JOURNEY STOPPED WORKING. IT SHOWS NO MAP INPUT/NAVIGATION SYSTEM NOT ON VEHICLE. I HEARD THIS HAS BEEN HAPPENING A LOT ON DODGE JOURNEYS. I TOOK IT IN AND THE WILL HAVE TO REPLACE THE WHOLE RADIO/SYSTEM. I WAS DRIVING WHEN IT SHUT DOWN. LUCKILY, I KNEW WHERE I WAS GOING BUT I DRIVE OUT OF TOWN A LOT WITH MY GRANDKIDS AND DEPEND ON THE NAVIGATION SYSTEM. THAT IS ONE OF THE MAIN REASONS I BOUGHT A VEHICLE WITH A NAVIGATION SYSTEM SO I WON'T GET LOST.

04/05/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 04/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL RATTLING SOUND WHILE BEING OPERATED. ALSO, THE VEHICLE LEAKED OIL, THERE WAS A HOLE IN THE TRANSMISSION, AND THE CHECK ENGINE WARNING INDICATOR AND BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SIERRA CHRYSLER DODGE (1305 MOUNTAIN AVE, MONROVIA, CA 91016) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR WAS NEEDED. THE ALTERNATOR WAS NOT REPAIRED; HOWEVER, THE TIMING BELT AND OIL LEAK WERE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO COMPENSATE THE CONTACT FOR THE REPAIRS. THE FAILURE MILEAGE WAS 78,000.

04/03/2019
Components: ELECTRICAL SYSTEM
Incident Date: 02/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

I HAVE JUST PAID TO HAVE MY GRANDSON'S DODGE JOURNEY REPAIRED. THE DEALER SAID THERE WAS A RECALL ON THIS PROBLEM BUT NOT FOR OUR VIN NUMBER. HE COULD NOT START THE VEHICLE AND THERE WERE MULTIPLE FLASHING LIGHTS. THEY FOUND WATER IN THE ABS UNIT, WIRE SHORTAGE GOING TO THE STARTER, THEY INSTALLED 68194693AF REPLACED THE ABS HYA UNIT AND MODULE AT A COST OF $577.50. THE TOTAL COST TO SERVICE THE CAR TO MAKE IT START WAS $1218.55. I CONSIDER THIS TO BE A SAFETY HAZARD FOR A COLLEGE STUDENT THAT DEPENDS ON A SAFE CAR. THE VEHICLE STARTED CUTTING OUT ON THE INTERSTATE WITH THE CAR GOING 65-70 MPH. HE PULLED INTO HIS DRIVE AND TURNED THE IGNITION OFF, LIGHTS STARTED FLASHING AND HE COULD NOT RESTART THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP BY AAA AND WAS THERE FOR 4 WEEKS. IT WAS PICKED UP TODAY 4/03/2019. THE DATE IT HAPPENED IS AN ESTIMATE.

04/02/2019
Components: UNKNOWN OR OTHER
Incident Date: 03/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG2FT******
Summary

MY 2015 DODGE JOURNEY WONT START. I CHANGED THE BATTERY AND STARTER AND STILL NOTHING. I HEAR ONE CLICK WHEN I TRY TO START IT BUT IT WONT TURN OVER AND START. IT TELLS ME THAT MY CAR IS NOT IN PARK BUT IT WONT START. THEN ONCE IT STARTED, IT DIED WHILE I WAS DRIVING DOWN THE STREET. WHATS GOING ON WITH MY TRUCK?

03/25/2019
Components: SERVICE BRAKES
Incident Date: 03/14/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCDG9FT******
Summary

I WAS DRIVING DOWN THE INTERSTATE WHEN MY ABS AND TRACTION CONTROL LIGHT CAME ON. I SEEN WHERE MY VEHICLE IS NOT COVERED UNDER THE RECALL. I HAVE A 2015 WITH ONLY 44105 MILES. IT WILL COST ME SEVERAL HUNDREDS DOLLARS TO HAVE IT FIXED.

03/18/2019
Components: ENGINE
Incident Date: 12/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

MY VEHICLE RADIATOR THERMOSTAT WAS 1ST RUNNING LOW. NOW IT'S RUNNING HIGH. I TALKED TO DODGER ON DEALERSHIP NEAR ME. THEY SAY THAT MY VEHICLE DOESN'T HAVE RECALL NOTICES FOR RADIATOR PROBLEMS AND THEY WILL CHARGE ME TO REPAIR IT. THEY ARE NOW GIVING ME OFFERS TO BUY A NEW VEHICLE.

03/16/2019
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 03/02/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG3FT******
Summary

THE TRACTION CONTROL LIGHT CAME ON, I TOOK IT TO THE DEALER AND WAS TOLD THE ABS MODULE NEEDED TO BE REPLACED. THERE IS A RECALL FOR THIS EXACT SAME THING FROM 2012-2015 BUT DOESN'T INCLUDE MINE, FOR SOME REASON? MINE SHOULD BE INCLUDED TOO!!!!

02/26/2019
Components: POWER TRAIN
Incident Date: 02/15/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

WENT FOR AN OIL CHANGE ON 2/15/19, AFTER LEAVING CHECK ENGINE CANE ON AS SOON AS I REACHED HOME. CALLED AND INFORMED THE DEALERSHIP SERVICE CENTER. ON 2/16/2019 AS O WAS DRIVING TO DEALERSHIP SERVICE CENTER CAR STALLED AND WOULDN'T MOVE. CAR WAS TOWED, THEY INSPECTED IT ON 2/22/2019 AND WAS TOLD NOTHING DUE TO OIL CHANGE CAUSED FOR CAR TO NOT MOVE. WAS TOLD THAT IT'S MY TRANSMISSION.

02/17/2019
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 01/30/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG2FT******
Summary

THERE ARE TIMES WHEN MY ABS LIGHT COMES IN AND MY CRUISE CONTROL WON'T WORK AND THE ANTI SKID LIGHTS IS IN. THE BRAKES HALF WAY MAKE THIS GRIND NOISE AND I NEED FEEL THE BRAKES LOCKING UP BUT NOT ALL THE WAY BUT SURE GETS YOUR ATTENTION. IT'S HAPPENED A COUPLE TIMES WHILE JUST DRIVING OR GOING DOWN ROAD OR STOPPING ON CITY STREETS MOVING STRAIGHT.

01/24/2019
Components: POWER TRAIN,ELECTRICAL SYSTEM,SEATS
Incident Date: 03/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG1FT******
Summary

PURCHASED VEHICLE IN APRIL OF 2015, TRANSMISSION PUMP WENT OUT ON IT IN JULY 2016 WHILE ON VACATION MOVING THROUGH THE ENTRANCE GAITS AT WHERE WE WERE STAYING. WAS FIXED UNDER WARRANTY ON VACATION. DEALERSHIP DID NOT EVEN GIVE US A LOANER WHILE WAITING. THE FOLLOWING APRIL 2017, IT HAPPENED AGAIN WHILE DRIVING TO WORK ONLY THEY HAD REPLACE ENTIRE TRANSMISSION. NOW MY VEHICLE JERKS WHEN SWITCHING GEARS AND STALLS RANDOMLY WHEN I COME TO A STOP. I AM AT 76K MILES. THIS NEW TRANSMISSION IS STILL UNDER WARRENTY SINCE IT HAS NOT BEEN A YEAR. THIS CAR IS A LEMON!!! I WILL BE GETTING RID OF IT SOON. I WAS HOPING TO KEEP IT AFTER I PAID IT OFF, BUT I DON'T THINK IT WILL LAST FOR ME TO SEE IT GET PAID OFF! I HAVE ALSO HAD A SEAT TRACK FIXED AND THE RADIO AND NAVIGATION REPLACED, AS WELL AS THE WIRING HARNESS FOR THE STEERING WHEEL AND CRUISE CONTROL. ALL DURING WARRENTY THANKFULLY. MAKES ME ANGRY BECAUSE I DO NOT WANT TO START OVER ON A LOAN AND I WILL NOT BE ABLE TO BUY AT THE SAME INTEREST RATE.

01/23/2019
Components: UNKNOWN OR OTHER
Incident Date: 01/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

TAKATA RECALL. THE HEATER/AC JUST KEEP TURNING ON BY IT SELF.

01/19/2019
Components: SEATS
Incident Date: 09/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

TAKATA RECALL I WAS DRIVING ONE DAY FROM WORK TO HOME IN CITY STREETS AND MY PASSENGER SIDE HEADREST POPPED OUT AND WHEN I LOOK THE CONNECTOR WHICH HOLD THE HEADREST WITH THE LOCK WAS BROKEN AND I CALL THE CUSTOMER SUPPORT THEY SAID THEY WILL FIX IT WITHOUT ANY CHARGE AS I KNOW IT HAPPEN WITH SO MANY OTHER DODGE JOURNEY AND WHEN I FINALLY WENT TO FIX THAT WITH DEALER SHIP THEY WANT TO CHARGE ME BY SAYING THE SEATS ARE TEMPERED WHICH IS NOT ALL WE DID PUT THE LEATHERS SEATS ON IT NOTHING ELSE BUT THEY REFUSE TO FIX IT EVEN THOUGH ONLINE IT HAPPEN WITH SO MANY DODGE THEY RECALL FOR 2011 TO 2014 DODGE JOURNEY BUT NOT FOR 2015 AND I AM GLAD NOBODY WAS SITTING ON THAT SEAT OTHERWISE IT WILL HIT THERE HEAD I HOPE YOU CAN DO SOMETHING ABOUT IT THANKS.

12/31/2018
Components: STEERING,ELECTRICAL SYSTEM
Incident Date: 12/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB5FT******
Summary

REPEATED SYSTEM LOW VOLTAGE ISSUES, VEHICLE STALLS WHILE DRIVING - DOES NOT MATTER THE SPEED - IT HAS DONE IT AT 50 - 60 MILES A HOUR RENDERING POWER BRAKES AND STEERING USELESS. STALLS AT RED LIGHTS OR STOP SIGNS WHILE MOVING OR STILL. IT IS WORSE DURING COLD AND RAINY CONDITIONS. VEHICLE WILL EVENTUALLY START BACK UP AFTER ABOUT 20 MINUTES OF BEING STRANDED. YESTERDAY DURING POURING DOWN RAIN AND COLD IT STALLED AT A BUSY INTERSECTION REPEATED ATTEMPTS TO START UNSUCCESSFUL FINALLY AFTER ABOUT 20 MINUTES OF BLOCKING TRAFFIC IN THE INTERSECTION IT FINALLY STARTED AND I WAS ABLE TO MOVE OUT OF THE INTERSECTION. ERROR CODES READ P0562 SYSTEM VOLTAGE LOW AND P0335 CRANKSHAFT POSITION SENSOR A CIRCUIT. THERE IS A RECALL ON 2016 DODGE JOURNEY FOR THE CRANKSHAFT CAMSHAFT SENSOR WIRE HARNESS BUT NOT THE 2015. BEST I CAN TELL THE INTERNET IS RIDDLED WITH NUMEROUS DODGE JOURNEY'S WITH THESE SYMPTOMS! SOMEONE NEEDS TO INVESTIGATE THIS ISSUE AND FIX IT FOR US! THE EXPENSE THAT CONSUMERS ARE ENCOUNTERING IS UNACCEPTABLE ESPECIALLY SINCE THEY ARE NOT RESOLVING THE ISSUES. THIS IS A SAFETY HAZARD AND THE LIABILITY THAT DODGE WILL HAVE SHOULD CONSUMERS CONTINUE TO BE HURT BECAUSE THIS CONTINUED ISSUE WILL BE BAD SHOULD CLASS ACTION LAW SUIT COME BECAUSE OF THIS.

12/31/2018
Components: STEERING
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

MY VEHICLE IS EXPERIENCING STEERING ISSUES. THE STEERING WHEEL IS VERY HARD TO TURN AND SOMETIMES IT FEELS LIKE IT'S LOCKED AND IT WON'T TURN AT ALL. IT HAPPENS WHEN PULLING OUT OF PARKING SPACE AND TURNING (ESPECIALLY SHARP TURNS) AT LOW SPEED. THIS ISSUE STARTED WHEN THE WEATHER IS COLD.

12/30/2018
Components: AIR BAGS,STRUCTURE,ELECTRONIC STABILITY CONTROL
Incident Date: 12/29/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

I WAS HIT FROM BEHIND WHILE STOPPED AT A RED LIGHT BY A DRUNK DRIVER WHO WAS GOING 30-40MPH AND MY CAR IS VERY DAMAGED. MY MAIN CONCERN WAS MY AIRBAGS DIDN'T DEPLOY. I WAS HIT FROM BEHIND SLAMMED INTO THE STEERWHEEL AND HIT THE TRUCK IN FROM OF ME AND STILL NO AIRBAGS DEPLOYED.

12/26/2018
Components: ELECTRICAL SYSTEM
Incident Date: 12/21/2018
Crash: No
Fire: No
Summary

VEHICLE HAS 39,392 MILES. NO CHECK ENGINE LIGHT OR WARNING. TOTAL OF 5 INTSTANCES IN 3 WEEKS, CAR WILL STOP RUNNING WITHOUT WARNING, WHILE DRIVING & OPERATING THE VEHICLE. THE CAR WILL LOSE ALL POWER, STEERING, BREAKS & ALL CONTROL. EACH TIME THE VEHICLE HAS BEEN OPERATING & ON THE ROAD, DRIVING, BETWEEN 25-45 MILES PER HOUR. 3 OUT OF THE 5 TIMES, IT HAS HAPPENED AFTER A BRIEF STOP AT A STOP SIGN OR TRAFFIC LIGHTS. THE LAST INSTANCE THE VEHICLE STALLED IN THE MIDDLE IF A BUSY INTERSECTION FOR NEARLY 6 MINUTES, NEARLY CAUSING MULTIPLE ACCIDENTS. TAKES MULTIPLE ATTEMPTS TO GET CAR TO RESTART & WILL SHAKE & MAKE AUDIBLE CRANKING NOISE WHILE TRYING TO RESTART FOR 30-45 SECONDS.

12/22/2018
Components: SEATS
Incident Date: 05/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

MY HEADREST ON THE PASSENGER SIDE POPPED OPEN AND CAN'T BE RESET. LOOKS LIKE A PLASTIC PIECE BROKE ON THE INSIDE. THE VEHICLE HAD A PASSENGER IN THE SEAT. WE WERE DRIVING ON A CITY STREET, STOPPED AT A RED LIGHT.

12/17/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 12/17/2018
Crash: No
Fire: No
Summary

2015 DODGE JOURNEY PURCHASED NEW CAR WONT START CANT MOVE GEAR SHIFTER TO NUTERAL OR ANY OTHER GEAR SEEMS TO BE A BAD PROBLEM WITH THEM I'VE CHECKED GOOGLE FOR SOLUTIONS AND APPARENTLY THIS IS A REAL PROBLEM FOR THIS CAR AS MANY COMPLAINTS AS I'VE READ I'VE TRYED EVERYTHING I CAN TO SOLVE THIS PROBLEM

12/15/2018
Components: SEATS
Incident Date: 12/15/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

MY SON WAS SLIDING/FOLDING THE MIDDLE ROW PASSENGER SIDE SEAT UP AND WHEN IT FOLDED UP IT HIT THE FRONT PASSENGER SEAT REALLY HARD CAUSING THE HEADREST TO DEPLOY. THE SILVER BAR IS INSIDE THE TWO TEETH AND THE BLACK PLASTIC PIECES THAT HOLD THE SILVER BAR ARE BROKEN. THE CAR WAS STATIONARY IN THE DRIVEWAY NOT RUNNING AND NOT MOVING AT TIME OF INCIDENT.

12/13/2018
Components: POWER TRAIN
Incident Date: 08/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGGXFT******
Summary

I PURCHASED MY 2015 DODGE JOURNEY CROSSROAD IN JUNE OF 2015 BRAND NEW. AT LESS THAN 8,000 MILES WHEN GOING FROM PARK TO DRIVE OR REVERSE TO DRIVE I STARTED TO EXPERIENCE A VIOLENT JERK AND / OR LOUD NOISE. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT RECREATE IT AND SENT ME ON MY WAY. IT DIDN'T HAPPEN TOO OFTEN THEN. TOOK IT IN FOR THE RECALL AND AT AROUND 10,000 MILES MENTIONED THAT IT PICKED UP IN FREQUENCY AND AGAIN THEY TOLD ME THEY COULDN'T GET IT TO HAPPEN. I TOOK IT IN ONE LAST TIME AROUND 12,000 MILES BECAUSE IT WAS HAPPENING EVEN MORE FREQUENTLY AND I WAS AGAIN TOLD THEY CANT RECREATE IT AND THEY REFUSE TO CHECK THE TRANSMISSION. I GAVE UP. NOW AT ABOUT 40,000 MILES AND 3 YEARS LATER AND IT HAPPENS DAILY. I WILL BE TRYING A DIFFERENT DODGE DEALERSHIP SOON TO SEE IF THEY CAN HELP, IF NOT I AM GETTING RID OF THIS VEHICLE.

12/04/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG2FT******
Summary

AFTER GETTING MY 2015 DODGE JOURNEY I WAS VERY HAPPY WITH IT UNTIL I HAD 3 RECALLS ON MY CAR AND NOW I AM WAITING FOR ANOTHER RECALL FOR THE GPS AS IT SEEMS THAT THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE GPS THAT HAVE BEEN REPLACED MULTIPLE TIMES BECAUSE THEY STOP WORKING AFTER A COUPLE OF MONTHS. EVERYONE KEEPS SAYING THEY GET THE SAME ERROR THAT STATES UNABLE TO OPEN MAPS AND WHEN PEOPLE TAKES IT TO THE DEALERSHIP THEY ALL SAY THAT THEY HAVE TO REPLACE THE HOLD GPS UNIT WITH A COST OF AROUND $750 DOLLARS AND PEOPLE HAVE DONE THIS MULTIPLE TIMES ON THEIR CARS INCLUDING ME.

12/03/2018
Components: SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Incident Date: 04/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS WARNING INDICATOR KEPT RANDOMLY FLASHING. THE CONTACT ALSO HEARD AN ABNORMAL LOUD NOISE WHEN APPLYING AND RELEASING THE BRAKE PEDAL. ALSO, AT VARIOUS POINTS IN TIME, THE BRAKE PEDAL FAILED TO FUNCTION AND THE CRUISE CONTROL INTERMITTENTLY FAILED TO WORK. THE DEALER (CHRIS MYERS DODGE CHRYSLER JEEP (27163 US-98, DAPHNE, AL 36526, (251) 621-8885) INDICATED THAT THEY SERVICED THE VEHICLE WITH A WARRANTY AND CLEARED THE CODE, BUT HAD NOT SPECIFIED A SPECIFIC REPAIR DIAGNOSIS FOR THE BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,400. *TT CONSUMER STATED ANI-LOCK BRAKES SHUT OFF AT VARIOUS SPEEDS.*JB

11/26/2018
Components: ELECTRICAL SYSTEM
Incident Date: 11/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG7FT******
Summary

SECURITY CONTROL ISSUE - "KEY NOT DETECTED " ERROR GIVEN AFTER BATTERIES HAVE BEEN REPLACED, CAR WILL NOT START. SAME ISSUE REPORTED BY A LOT OF DODGE JOURNEY OWNERS, MONEY SPENT TRYING TO CORRECT PROBLEM TO NO AVAIL. CHRYSLER AWARE OF MASS ISSUE BUT NOT MAKING EFFORT TO CORRECT IT.

11/25/2018
Components: POWER TRAIN
Incident Date: 10/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG5FT******
Summary

WHILE DRIVING ON HIGHWAY APPROXIMATELY 45-50 MPH, BEGINNING TO ASCEND A SMALL HILL, AN EXTREMELY LOUD SQUEAK WAS HEARD AND THERE WAS A BRIEF PERIOD OF RESISTANCE BEFORE THE VEHICLE "LURCHED" FORWARD AND CONTINUED TO MAKE A CLACKING NOISE, FOLLOWED BY A LOUD CRACK AND MORE RESISTANCE TO ACCELERATION AS I PULLED OVER. THE VEHICLE IS AN AWD, 3YRS OLD AND HAD 52K MILES ON IT. IT WAS TOWED TO A DEALERSHIP AND REPAIRED UNDER THE POWERTRAIN WARRANTY. THE DEALERSHIP INFORMED ME THAT THE COMPOUNDER HAD FAILED, LOCKING UP THE TRANSMISSION. THE AWD CONTINUED TO TRY TO POWER THROUGH, WHICH CRACKED THE POWER TAKE OFF (WHICH HAD A GIANT PIECE BROKEN OFF OF IT). THE DEALERSHIP REPLACED THE TRANSMISSION AND THE PTO, BUT COULDN'T EXPLAIN THE REASON FOR THE FAILURE. AS SUCH, I AM NOW CONSTANTLY WORRIED THAT THE SAME ISSUE MAY OCCUR AGAIN AND CAUSE AN ACCIDENT. I WOULD BE VERY GRATEFUL FOR ANY INVESTIGATION INTO THIS OR SIMILAR ISSUES WITH THE POWERTRAIN ON THE 2015 DODGE JOURNEY AWD.

11/20/2018
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 10/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG0FT******
Summary

THE VEHICLE STARTED SLOWING DOWN AND MAKING NOISES, NOT SHIFTING, DELAYED ENGAGEMENT, AND BEFORE EVERYTHING HAPPENED IT DIDN'T SHOW ANY SIGN OF PROBLEM ON THE BOARD (NO CHECK ENGINE) AND THE CAR WAS IN MOTION, ON A CITY STREET.

11/19/2018
Components: POWER TRAIN,WHEELS,SERVICE BRAKES
Incident Date: 02/01/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ALL WHEEL DRIVE WARNING INDICATOR FLASHED INTERMITTENTLY. WHEN THE WARNING INDICATOR ILLUMINATED, THE VEHICLE WENT INTO TWO WHEEL DRIVE AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER TO DETERMINE THE CAUSE OF THE FAILURE. IN ADDITION, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND THE FRONT AND REAR WHEELS WERE UNSTABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

11/18/2018
Components: ELECTRICAL SYSTEM,WHEELS,ELECTRONIC STABILITY CONTROL
Incident Date: 11/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAG9FT******
Summary

'TAKATA RECALL' EVERY WINTER MY DODGE JOURNEYS 'SERVICE AWD, ABS LIGHT, AND TRACTION LIGHT' WILL COME ON WHEN THE SENSOR GETS COLD AND WET. IT SHIFTS OUT OF AWD COMPLETELY. THIS HAS BEEN AN ISSUE EVERY SINGLE WINTER. IT IS RECALLED ON 2012-2015 MODELS BUT FOR SOME ODD REASON MY 2015 MODEL IS NOT INCLUDED IN THAT RECALL. VERY FRUSTRATING.

11/16/2018
Components: SERVICE BRAKES
Incident Date: 11/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG8FT******
Summary

THE ANTILOCK BRAKE SYSTEM (ABS) CONTROL MODULE FAILED. THERE WAS A RECALL ON THE ABS CONTROL MODULE FOR THIS VEHICLE MODEL AND PRODUCTION YEAR. BUT CHRYSLER CLAIMS THIS PARTICULAR ABS MODULE IS NOT RELATED TO THE RECALL AND THAT IT IS DUE TO A SHORT IN THE MODULE. I SHARE THIS INFORMATION SO YOU CAN INVESTIGATE TO DETERMINE IF THERE IS ANOTHER ISSUE WITH ABS MODULES. ANTI LOCK BRAKES ARE A SAFETY FEATURE THAT HELP PREVENT ACCIDENTS. IF THE CONTROL MODULES ARE FAILING ON VEHICLES THAT ARE ONLY 3 YEARS OLD THAT SEEMS LIKE MORE THAN COINCIDENCE. COULD THERE BE A CORRELATION BETWEEN SAFETY RECALL R61 ISSUED IN DECEMBER 2015 AND THE FAILURE OF THE ABS MODULE IN THIS VEHICLE?

11/09/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 11/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

MY CAR DIES WHILE I'M DRIVING ENGINE JUST STOPS

11/07/2018
Components: TRACTION CONTROL SYSTEM,SERVICE BRAKES
Incident Date: 11/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY, THE ABS FAILED. WHILE DRIVING 55 MPH DURING A RAINSTORM, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THERE WAS A SPRING-LIKE MALFUNCTION THAT OCCURRED AND THE VEHICLE WAS DIFFICULT TO STOP. IN ADDITION, THE VEHICLE CAME TO AN ABRUPT STOP WHEN THE BRAKES WERE APPLIED. PEACOCK CHRYSLER JEEP DODGE RAM RUNSWICK (5400 ALTAMA AVENUE, BRUNSWICK, GEORGIA 31525, (912) 231-4453) WAS MADE AWARE OF THE FAILURE AND REPLACED THE ABS SENSOR. THE FAILURE RECURRED. UPON THE SECOND OCCURRENCE OF THE FAILURE, WHILE THE VEHICLE WAS STATIONARY, THE CONTACT ENTERED THE VEHICLE AND THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED UPON STARTING THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.

11/04/2018
Components: ELECTRICAL SYSTEM,WHEELS,UNKNOWN OR OTHER
Incident Date: 09/18/2018
Crash: No
Fire: Yes
Vehicle Identification Number: 3C4PDDBG8FT******
Summary

TAKATA RECALL . I WAS DRIVING MY CAR AND I NOTICED IT SMOKING I LOOK AND THE BACK WINDOW WAS ON FIRE SMOKING AND MY WIRING TO DOOR IS FRIED AND WINDOW SWITCH IS FRIED. *DT UPDATED 12/06/18*JB

11/03/2018
Components: ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
Incident Date: 11/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAG4FT******
Summary

EVERYTIME IT RAINS THE CAR FLOODS ON EITHER THE PASSENGER SIDE OR DRIVER SIDE. THIS IS CAUSED ELECTRICAL MALFUNCTIONS AND LIGHTS TO FLICKER. MAY LEAD TO EARLY CORROSION AND FRAME INSTABILITY.

10/26/2018
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 10/25/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

MY JOURNEY WILL TURN OFF SITTING A STOP LIGHT OR JUST TURN OFF WHILE ACCELERATING FROM A STOP POSITION. ENTERING OR EXITING TRAFFIC. WHEN CHECKING ENGINE LIGHT THE CAMSHAFT SENSOR WAS DEFECTIVE. THIS CAUSING MY CAR TO TURN OFF.

10/21/2018
Components: UNKNOWN OR OTHER
Incident Date: 09/01/2018
Crash: No
Fire: No
Summary

DRIVER'S HEADRERST DEPLOYED AND CANNOT BE PUT BACK TOGETHER, BUT THERE WAS NO ACCIDENT.

10/12/2018
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 10/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

THERE IS A BUCKING, JOLTING ACTION AT INTERVALS. AFTER STOPPING, VEHICLE LOSES PICKUP ACTION

10/10/2018
Components: SEATS
Incident Date: 09/30/2018
Crash: No
Fire: No
Summary

I WAS DRIVING DOWN THE ROAD AND NOTICED THAT MY HEADREST WAS TOUCHING THE BACK OF MY HEAD MORE THAN NORMAL AND WHEN I STOPPED THE VEHICLE I LOOKED AT THE HEADREST AND IT HAD 'DEPLOYED' AND WILL NOT SHUT / GO BACK DOWN.

10/01/2018
Components: SERVICE BRAKES
Incident Date: 09/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKES SEIZED AND THE ABS AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (844-432-6794, LOCATED AT 940 N MAIN ST, LILLINGTON, NC 27546) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

09/30/2018
Components: SEATS
Incident Date: 09/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

HEADREST DEPLOYED AND DISCONNECTED WHEN MY SON (9YEAR OLD) ELBOWED THE SEAT GETTING OUT, A PLASTIC PIECE WAS HOLDING A MEDAL ROD AND THE PLASTIC SPLIT PUSHING THE HEADREST FORWARD. CAR WAS PARKED STATIONARY.

09/26/2018
Components: AIR BAGS
Incident Date: 08/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

MY AIR LIGHT CAME ON OUT OF NO WHERE.AND DOES NOT GO AWAY. I WAS NOTIFIED NO RECALLS ARE ON THIS VEHICLE BY MY DEALER SHIP AND WAS INFORMED THE AIR BAGS WILL NOT DEPLOY IF WE WERE TO GET IN A ACCIDENT.

09/22/2018
Components: AIR BAGS
Incident Date: 09/22/2018
Crash: No
Fire: No
Summary

START MY IGNITION AND MY AIRBAG LIGHT ILLUMINATED AND BEEN ON SINCE THEN I CALL THE DODGE DEALER AND WAS TOLD I HAVE NO RECALL ON MY CAR I AM NOT SURE WHAT TO DO BUT WAS ALSO TOLD MY CAR IS NOT SAFE TO DRIVE THIS WAY

09/20/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB3FT******
Summary

JUNE 2017: IGNITION FAILURE, TOTAL COMPONENT REPLACEMENT; JULY 2017, SEPTEMBER 2017; JULY 2018: CAMSHAFT POSITION SENSOR FAILURE RESULTING IN ENGINE STALL, FULL ELECTRICAL SYSTEM FAILURE AND TOTAL VEHICLE SHUTDOWN AT HIGHWAY SPEEDS (60+MPH) FORCED TO COAST VEHICLE TO A STOP; BEGINNING JULY 2017 INTERMITTENT AND ONGOING: UNRESPONSIVE TRANSMISSION RESULTING IN DELAYED OR NOT CHANGING OF GEARS, ELEVATED RPM READINGS WHILE MPH STAYS STUCK (I.E. 4500+ RPMS BUT VEHICLE WILL NOT ACCELERATE PAST 40MPH), EXTREMELY DECEASED AVERAGE MILES PER GALLON WITH NO SIGNIFICANT CHANGE TO DRIVING HABITS OR MILES DRIVEN (I.E. PREVIOUS AVERAGE APPOX 19.9 MPG, CURRENT READ 13.2 WITH); VEHICLE OUT OF SERVICE 55 DAYS FOR REPAIRS IN THE LAST CALENDAR YEAR

09/14/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 02/12/2018
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS IN PARK. THE INDICATOR REMAINED ILLUMINATED FOR APPROXIMATELY 10 TO 15 MINUTES. THE VEHICLE ALSO SHIFTED OUT OF GEAR WITHOUT THE CONTACT BEING IN THE DRIVER'S SEAT. AN UNKNOWN DEALER DIAGNOSED THE VEHICLE AND INDICATED THAT THERE WERE NO FAILURE CODES TO PINPOINT THE CAUSE OF THE FAILURES. THE FAILURE OCCURRED TEN OR MORE TIMES WITHIN A FEW WEEKS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,343. THE VIN WAS UNKNOWN. *TT CONSUMER STATED IT DOESN'T MATTER WHAT SPEED YOU ARE GOING. VIN IS INVALID UPDATED 02/01/19*JB

09/13/2018
Components: AIR BAGS
Incident Date: 09/06/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. AN INDEPENDENT MECHANIC AND AUTO ZONE ASSESSED THE VEHICLE AND RESET THE AIR BAG INDICATOR; HOWEVER, THE FAILURE RECURRED. TIM CASTELLAW CHRYSLER DODGE JEEP (900 US-51, DYERSBURG, TENNESSEE 38024, (731) 201-4855) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

09/04/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

KEY FOB SHOULD NOT GO OUT SO SOON. CAR DO NOT START. I CHANGED BATTERY. IT WILL UNLOCK AND LOCK DOORS BUT DO NOT START. I CALLED DODGE 8004236343 AND THEY TOLD ME THAT I CAN START IT WITH THE KEY BUT THERE IS NO WHERE TO PUT THE KEY OTHER THAN THE DOOR. THEN THEY ASKED ME TO PUT THE KEY FOB TO THE PUSH START ON THE OPPOSITE SIDE OF WHERE I INSERT THE EMERGENCY KEY AND PRESS TO START AND THAT DID NOT WORK. THEY WALKED ME THROUGH STEP BY STEP AND IT STILL DOES NOT WORK. PLUS MY CAR SHAKES WHILE DRIVING.

09/04/2018
Components: SEATS
Incident Date: 09/03/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

WHILE DRIVING DOWN THE ROAD THE PASSENGER HEADREST DEPLOYED FOR NO REASON. IT HIT MY FIANCE IN THE BACK OF THE HEAD. WE WERE SLOWING DOWN FOR A STOP SIGN ON A COUNTRY ROAD FROM APPROXIMATELY 45 MPH. WHEN WE GOT HOME WE EXAMINED THE HEADREST AND NOTICED BROKEN PLASTIC PIECES IN SIDE AND A METAL PIN LAYING IN THERE. I AM THE ORIGINAL OWNER AND THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT.

09/04/2018
Components: AIR BAGS
Incident Date: 08/30/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCBG3FT******
Summary

GOING AT 45 MPH HIT FALLING TREE HEAD ON AIR BAGS NEVER DEPLOYED

09/03/2018
Components: AIR BAGS
Incident Date: 07/28/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDDEG9FT******
Summary

MY SON WAS DRIVING IN HEAVY RAIN WHEN THE VEHICLE HYDROPLANED IN WHICH THE VEHICLE CRASHED AND HIT THE GUARD RAIL. DURING THE INVESTIGATION THE IT WAS ASKED IF THE THE AIR BAGS DEPLOYED. THE AIR BAGS DID NOT DEPLOY DURING THE ACCIDENT. THIS WAS A VERY SERIOUS FRONTAL IMPACT WITH MINOR INJURIES. *TT *TR

08/23/2018
Components: SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 06/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V432000 (AIR BAGS), 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL), AND 15V675000 (ELECTRICAL STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL CHRYSLER DODGE JEEP RAM OF SOLDOTNA (44055 STERLING HWY, SOLDOTNA, AK 99669, (866) 387-9070) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED IN SUMMARY, IT APPEARS TOUS THAT THE RANGE OF VEHICLES ADDRESSED INTHE RECALL IS TOO NARROW. OUR VEHICLE WAS MANUFACTURED 5 DAYS OUTSIDE THE SCOPE OF THE RECALL, YET DISPLAYED THE SAME PROBLEM AND DEALERSHIP WAS NOT WILLING TO REPAIR UNDER THE GENERAL WARRANTY. UPDATED 10/16/18*JB

08/22/2018
Components: AIR BAGS
Incident Date: 08/21/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG5FT******
Summary

OUT OF NOWHERE, FOR NO REASON, OUR AIRBAG LIGHT CAME ON AND IS NOW STUCK ON THE DASH. WE WERE JUST DRIVING WEST ON I70 TOWARDS WHEELING WV. LIGHT TRAFFIC OVERCAST BUT NO RAIN. NOW WE ARE BEING TOLD BY THE DEALERSHIP THAT OUR AIRBAGS WON'T GO OFF IN OUR FACE BUT THEY ALSO WON'T FUNCTION AT ALL WHEN NEEDED IN AN ACCIDENT.

08/14/2018
Components: TIRES
Incident Date: 05/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

2015 DODGE JOURNEY. CONSUMER WRITES SEEKING REIMBURSEMENT FOR TIRE PURCHASE FOR VEHICLE. *LD *JS

08/13/2018
Components: SERVICE BRAKES
Incident Date: 07/13/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

ABS LIGHT ON

07/24/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB1FT******
Summary

MY CAR WAS NOT RUNNING. I HAD JUST GOTTEN IN MY CAR AND THE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD.

07/18/2018
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 05/09/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB4T7******
Summary

CAR SUDDENLY TURNED OFF WHILE IN MOTION CAUSING WHEEL AND RIM DAMAGE AS WELL AS BACK NUMBER DAMAGE. REPLACED BATTERY AFTER CHECK ENGINE LIGHT CAME ON AT WHICH TIME THE VEHICLE OPERATED FINE THE PREVIOUS DAY AND HAD BEEN SITTING OVERNIGHT(DIAGNOSED BY AUTO ZONE), REPLACED ON 6-JUL-18. TODAY 18-JUL-18 ABSOLUTELY NO LIGHTS OR POWER TO THE VEHICLE. I HAVE TRIED JUMPS AND CAR IS STILL INOPERABLE. IT GETS SO HOT IN HERE THAT THE INTERIOR SURFACES ARE MELTING AND CHIPPING OFF.

07/09/2018
Components: UNKNOWN OR OTHER
Incident Date: 07/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

I WILL BE DRIVING AND THE CAR WILL SHUT OFF WITH OUT WARNING. WHEN I TURN THE CAR OFF SOMETIMES IT WILL START BACK UP. DON'T FEEL SAFE DRIVING THIS CAR WITH OUT 2 YEAR OLD SON. IT HAS HAPPENED MULTIPLE TIMES

07/03/2018
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 06/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

I HAVE A 2015 DODGE JOURNEY THAT HAS HAD MAJOR PROBLEMS WITH IT. BEFORE THE CAR WAS EVEN A YEAR OLD IT WAS TAKING INTO THE SHOP FOR TRANSMISSION PROBLEMS. THE CAR COMPLETELY SHUT OFF ON ME WHILE DRIVING IN THE MIDDLE OF A BUSY INTERSECTION WHILE I WAS TURNING LEFT. THE CAR WOULD NOT RESTART AND HAD TO BE TOWED TO THE DEALERSHIP. AT THAT POINT, THE SERVICE WAS ESCALATED TO A HIGHER DEPARTMENT AND A HIGH LEVEL REPAIR PERSON WAS BROUGHT IN. LESS THAN 15,000 MILES LATER, THE CAR BEGAN HEAVILY SHAKING EVERY TIME IT WAS DRIVEN. THE FIND WAS THAT THERE WAS A MISSING BOLT IN THE TIE ROD. THE SERVICE MAN SAID THERE WAS NO REASONABLE EXCUSE THAT COULD EXPLAIN HOW THIS WOULD EVEN OCCUR. TODAY, THE CAR IS IN THE SHOP FOR THE SECOND TIME IN THREE DAYS. INITIALLY FOR THE BATTER LIGHT COMING ON WHILE DRIVING. I WAS TOLD THERE WAS A LOOSE WIRE AND SOME CORROSION ON THE BATTER BUT THAT IT WAS REPAIRED. LESS THAN 24 HOURS LATER THEN LIGHT CAME ON AGAIN WHILE DRIVING THIS TIME WITH THE WARNING ON THE PANEL THAT READ BATTERY SAVING MODE. I IMMEDIATELY RETURNED THE CAR TO THE SHOP. WAITED ALL DAY YESTERDAY ONLY TO BE GIVEN THE SAME EXPLANATION THAT WAS PREVIOUSLY GIVEN. UPON FURTHER PROBING I DISCOVER THE CAR HAD NEVER EVEN BEEN RE INSPECTED. THE CAR CONTINUES TO BE IN THE SHOP HAS HAS BEEN UNDRIVABLE FOR 4 DAYS NOW. I HAVE A 6 YEAR OLD SONE WHO IS TRANSPORTED IN THE VEHICLE DAILY. I'M BEGINNING TO FEAR FOR HIS SAFETY IN THE CAR GIVEN ITS HISTORY AND WILL NO LONGER PLACE HIM IN HARMS WAY BY DRIVING IN THIS CAR. THE UNBELIEVABLE SERIOUS PROBLEMS THAT HAVE OCCURRED WITH THIS VEHICLE ARE ALARMING. ESPECIALLY, GIVEN THE FACT THAT THERE IS NO CLEAR EXPLANATION AS TO WHY THE ISSUES ARE ARISING. THESE ARE NOT NORMAL WEAR AND TEAR COMPLICATIONS. THESE ARE SERIOUS MANUFACTURING ISSUES.

06/29/2018
Components: TIRES
Incident Date: 06/22/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65 R17. THE CONTACT TOOK THE VEHICLE TO EXECUTIVE DODGE JEEP (406 S ORCHARD ST, WALLINGFORD, CT 06492, (203) 599-0470) FOR A TIRE ROTATION AND WAS INFORMED THAT THE REAR TIRES WERE WEARING UNEVENLY AND AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000.

06/29/2018
Components: STEERING,SEATS,ENGINE
Incident Date: 06/23/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

1. THE DRIVER SEAT BELT DOES NOT STAY LOCKED IN. PERIODICALLY I WOULD PUT THE SEATBELTS ON AND IT WILL UNBUCKLE AS IF IT WASN'T SECURED IN. I HEARD IT CLICK. IT HAS HAPPENED SEVERAL TIMES. LUCKILY I WAS NOT MOVING AT THE TIME. 2. I RECEIVED AN TUNE UP AT APPROXIMATELY 95K MILES. ONE IF THE PISTONS WAS MISFIRING. I BELIEVE THE 6TH ONE WAS. BRAND NEW PARTS AND WAS INSTALLED BY A PROFESSIONAL MECHANIC. THERE IS A KNOCKING NOISE THAT WILL NOT GO AWAY. THE BELTS HAVE BEEN CHECKED. 3. WHILE OUT OF TOWN I WAS PARKING AND WHILE IN REVERSE IT BECAME HARD TO TURN. I LATER FOUND OUT THAT THERE WAS NO FLUID IN THE POWERSTEERING. THERE WAS A LOW FLUID INDICATION. .I IMMEDIATELY FILLED THE CAR UP WILL POWER STEERING FLUID. SINCE THEN IT HAS BEEN HARDER TO TURN MY WHEEL. IT STARTED OFF I COULD NOT TURN RIGHT WITHOUT A STRUGGLE. THEN IT WAS THE LEFT SIDE . THE ONLY WAY TO TURN IS TO ACCELERATE AND TURN. THIS CAME OUT OF NOWHERE. THE AGGRESSIVE PROGRESS IN THE LOSS IF STEERING ABILITY IS TROUBLING ESPECIALLY WITH SMALLER CHILDREN.

06/25/2018
Components: UNKNOWN OR OTHER
Incident Date: 06/11/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB2FT******
Summary

DRIVER SIDE CONTINUES TO BLOW HOT AIR WHILE THE PASSENGER BLOWS COOL AIR WHILE THE A/C IS RUNNING. TOLD IT WAS THE BLEND DOOR MOTOR AND GOT IT FIXED. A FEW DAYS LATER, THE SOME PROBLEM BEGAN AGAIN.

06/18/2018
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL
Incident Date: 06/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SANGO CHRYSLER DODGE JEEP RAM, 201 SGT PRENTISS DR., NATCHEZ, MS 39120, (877) 304-7831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

06/14/2018
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG8FT******
Summary

DODGE RECALL R61 WELL I HAVE A 2015 DODGE JOURNEY AND I WAS HAVING TORQUE CONVERTER PROBLEMS IN WHICH THE DEALER COVERED BUT WHILE THEY WERE IN THERE THEY ALSO DISCOVERED THERE WAS AN ENGINE WIRING HARNESS IN WHICH WATER LEAKED ON FROM A MANUFACTURER MADE HOLE WHICH HAD A SCREW THAT GOT LOSE AND CORRODED MY WIRES WHICH CONTROLLED THE ABS DASH COMPONENTS LIGHTS REFERENCING TO RECALL # R61.. I'M SURE THAT THIS VEHICLE AND MAYBE OTHERS HAVE BEEN AFFECTED OUTSIDE OF WHICH THEY CLAIM. I'M NOT UNDERSTANDING WHY MY CAR WASN'T RECALLED ON THIS MATTER?! WHEN THE PROBLEM IS IDENTICAL TO RECALL R61 ... PLEASE SOMEONE HELP ME.. IT'S REALLY ASHAMED THAT ONLY SOME CARS ARE GETTING FIXED AND OTHERS ARE OUT $2000 AND MORE BECAUSE OF DATES I WHICH I KNOW NOT ABOUT BUT PROBLEMS ARE IDENTICAL.. I FEEL THIS IS VITAL FOR INVESTIGATION FOR THE SAFETY AND WELL BEING OF DODGE CUSTOMERS. I'M JUST GLAD I CAUGHT THIS PROBLEM BEFORE ANYTHING SERIOUS HAPPENED AS THEY CLAIM COULD WHILE MY KIDS WAS IN THE VEHICLE. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻😭😭😭😭😭😭 PLS HELP GET TO THE BOTTOM OF THIS.

06/14/2018
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 06/09/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

THE ABS WARNING LIGHT IS ILLUMINATED, BUT THERE IS NO TROUBLE CODES. THERE HAS BEEN A RECALL ALERT, ABOUT THE ELECTRONIC STABILITY OF SUCH I FOUND ONLINE.

06/08/2018
Components: STEERING
Incident Date: 06/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

STEERING SUDDENLY STOPPED WORKING. TOOK TO DEALERSHIP AND WAS TOLD THE POWER STEERING PUMP WAS OUT. A FEW DAYS LATER THEY CALLED (CAR WAS STILL AT THE SHOP) AND SAID THAT THE PUMP GOING OUT CAUSED A RUPTURE IN THE RACK AND PINION.

06/07/2018
Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 06/07/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCG9FT6******
Summary

VEHICLE STALLS AFTER COMING TO STOP AND ATTEMPTING TO RESUME. IT STARTS BACK UP AFTER BEING PUT INTO PARK AND PUSHING IGNITION BUTTON.

06/01/2018
Components: STEERING,WHEELS,SERVICE BRAKES
Incident Date: 05/26/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG0FT******
Summary

WHEN ACCELERATING VEHICLE PULLS MORE ONE WAY (RIGHT). WHEN AT STEADY SPEED VEHICLE HOLDS DIRECTION BUT IF GETTING ON THE FREEWAY OR ACCELERATING AFTER STOPPING, I HAVE TO STRONGLY CORRECT THE VEHICLE'S DIRECTION. CONCERNED THERE IS A POSSIBILITY OF BRAKES NOT FULLY RELEASING AFTER STOPPING AND IS ONLY NOTICEABLE BECAUSE OF THE SPEED (ENTERING THE FREEWAY) OR FULL STOP WAS MADE.

05/29/2018
Components: STEERING
Incident Date: 05/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG0FT******
Summary

WHILE DRIVING (IN MOTION) ON THE HIGHWAY, STEERING WHEEL LOCKED UP AS IF THE VEHICLE WAS IN PARK, AND THE ENGINE WAS OFF. I HAD JUST 5 MILES PREVIOUSLY TURNED THE STEERING WHEEL TO GET ON THE HIGHWAY. I HAD TO COME TO A STOP, PLACE VEHICLE IN PARK AND TURN THE CAR OFF. ONCE VEHICLE WAS RESTARTED, I WAS ABLE TO TURN THE STEERING WHEEL...*BF.. CONSUMER STATED DEALERSHIP WILL BE REPLACING THE STEERING GEAR,RACK,AND MODULE. *JB

05/27/2018
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 05/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB9FT******
Summary

ABS RECALL, MY DODGE JOURNEY FITS THE SAME DESCRIPTION FOR AN ABS RECALL, HOWEVER MY VIN NUMBER DOESN'T SAY THAT IT IS AFFECTED. I AM OUTSIDE OF WARRANTY SO THE DEALERSHIP WON'T TOUCH IT. DISPLEASED MAJORLY!!

05/24/2018
Components: ENGINE
Incident Date: 05/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

THE ENGINE TURNS OFF DURING OPERATION WITH NO WARNING. STEERING WHEEL LOCKS UP AND BRAKES ARE HARD TO APPLY. NO CHECK ENGINE LIGHT TO WARN OF A PROBLEM WITH THE VEHICLE. PROBLEM IS RANDOM AND IS HAPPENING DURING VEHICLE OPERATION AND MAY CAUSE ACCIDENT IF ON THE HIGHWAY.

05/14/2018
Components: SUSPENSION,POWER TRAIN,VISIBILITY/WIPER
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBGXFT******
Summary

MY DODGE JOURNEY HAS LESS THAN 70,000 MILES ON IT. AT THIS POINT THE ENTIRE REAR DRIVE SHAFT AND ALL MOTOR AND TRANSMISSION MOUNTS HAVE BEEN REPLACED. THEY WERE ALL SEVERELY DAMAGED. TIRES SHOW SIGNIFICANT WEAR EVEN THOUGH VEHICLE IS WITHIN ALIGNMENT STANDARDS. THE FAR LEFT VENT (DRIVER'S SIDE) BLOWS COOL AIR, BUT THE OTHER THREE FRONT VENTS ARE BLOWING HEAT. THERE IS A SEVERE, LOUD ROARING SOUND THAT HAS YET TO BE DIAGNOSED. THIS IS A RIDICULOUS AMOUNT OF PROBLEMS IN SUCH A SHORT TIME OF VEHICLE USAGE.

05/02/2018
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 04/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

MY CAR HAS 64,000 MILES ON IT AND THE ABS LIGHT, TRACTION LIGHT, BRAKE LIGHT AND CHECK ENGINE LIGHT CAME. I HAVE AN APPOINTMENT ON FRIDAY TO GET IT DIAGNOSED. AT 32,000 MILES THE CHECK ENGINE LIGHT CAME ON UPON STARTING AND MY CAR WOULD NOT GO OVER 30 MILES PER HOUR. A FUEL INJECTOR SENSOR WENT OUT.

04/30/2018
Components: AIR BAGS
Incident Date: 04/16/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG3FT******
Summary

I HAVE HAD TWO HEAD REST AIR BAGS DEPLOYED FOR NO REASON AND WITHOUT WARNING. FIRST IT WAS THE DRIVER SEAT IN WICH DODGE REPLACED AFTER WARRANTY HAD EXPIRED NOW THE PASSENGER SEAT HEAD REST AIR BAG HAS DEPLOYED FOR NO REASON AND DODGE IS REFUSING TO REPLACE THIS ONE. DODGE WAS UNABLE TO TELL ME IF THESE AIR BAGS WERE MADE BY THE TAKATA COMPANY. THE FIRST TIME IT HAPPEN MY WIFE HAD JUST PULLED INTO THE GARAGE AND WAS SETTING IN THE CAR TALKING ON THE PHONE WHEN IT DEPLOYED HITTING HER IN THE BACK OF THE HEAD. THE SECOND TIME THE PASSENGER SIDE WAS NOTICE DEPLOYED WHILE GETTING IN THE CAR IN THE GARAGE.

04/30/2018
Components: POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 04/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG1FT******
Summary

THE VEHICLE WILL LOSE POWER WHILE DRIVING DOWN THE ROAD AND SIMULTANEOUSLY THE TRACTION CONTROL LIGHT ACTIVATES FOLLOWED BY THE CAR LAUNCHING FORWARD AND THE SERVICE AWD AND ABS LIGHTS ACTIVATING. THE VEHICLE WAS TAKEN TO A CHRYSLER GARAGE WHICH DUPLICATED THE PROBLEM AND SAW THE FAULTS IN THE COMPUTER. HOWEVER THE GARAGE WAS UNABLE TO FORMULATE A SOLUTION. THEY STATED THEY CHECKED ALL THE CONNECTIONS AND RAN THE VEHICLE APPROXIMATELY 160 MILES WITHOUT ANY ADDITIONAL OCCURRENCES AND RELEASED THE VEHICLE WITHOUT ANY FURTHER REPAIR. 4 DAYS LATER AND APPROXIMATELY 150 MILES THE PROBLEM RECURRED IN A PARKING LOT WHILE BACKING UP WITH THE LIGHTS ACTIVATING IN THE SAME SEQUENCE.

04/24/2018
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 04/02/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE SHIFTED TO THE LEFT AND THE CHECK ENGINE, BRAKE, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE SYSTEM AND ELECTRONIC STABILITY CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM MACON (3068 RIVERSIDE RD, MACON, GA 31210, (478) 287-1907), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 52,244.

04/06/2018
Components: STEERING
Incident Date: 04/04/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEGIFT******
Summary

I HAD MY VEHICLE FOR A YEAR AND ALL OF A SUDDEN MY VEHICLE WILL NOT STEER CORRECTLY. IT WONT TURN RIGHT AT ALL IT JUST GOES STRAIGHT. I FEEL THE SAFETY FOR MY CHILDREN AND I ARE AT RISK. SOMETHING ABOUT A RACK & PINION NOT WORKING DUE TO POWER STEERING FAILURE.

04/03/2018
Components: VISIBILITY,ENGINE
Incident Date: 08/25/2016
Crash: No
Fire: No
Summary

2015 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE MALFUNCTION AND OTHER ISSUES. *LD THE CONSUMER STATED THE REAR HEATER WAS INOPERABLE. THE BLOWER MOTOR WAS REPLACED. *JS

03/29/2018
Components: SERVICE BRAKES
Incident Date: 03/29/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG3FT******
Summary

WAS PARKING ON AN INCLINE, I HAD COME TO A COMPLETE STOP. WHEN I APPLIED THE PARKING/EMERGENCY BRAKE THE CABLE DISCONNECTED FROM THE PARKING/EMERGENCY BRAKE PEDAL. THERE WAS AN AUDIBLE POP AND THE PEDAL FELL TOWARDS THE FIREWALL. THE PEDAL NO LONGER RETRACTS WITHOUT MANUAL ASSISTANCE. WHEN FULLY RETRACTED, IF NOT HELD IN PLACE, THE WEIGHT OF THE PEDAL TRIPS THE BRAKE'S SENSOR AND THE BRAKE ALARM.

03/22/2018
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 03/14/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN AND FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TURPIN DODGE CHRYSLER AND JEEP, 90 KENNEDY RD, DUBUQUE, IA 52002) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE PUMP FAILED AND THERE WAS METAL DEBRIS IN THE TRANSMISSION AND ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A TRANSMISSION AND ENGINE FLUSH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.

03/08/2018
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 03/07/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD, BUT IT WAS NOT DETERMINED IF IT WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM SEVERE BRUISING TO THE CHEST AND NECK AREAS DUE TO THE AIR BAG DEPLOYMENT. THE CONTACT WAS ALSO IN SEVERE PAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

03/06/2018
Components: UNKNOWN OR OTHER
Incident Date: 03/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

TENGO PROBLEMAS CON EL MDULO DE CONTROL DEL SISTEMA ANTIBLOQUEO DE FRENOS (ABS) YA QUE EL DEALER ME HA DADO GARANTIA VARIAS VECES PERO NECESITO SABER SI HAY ALGUN RECALL POR QUE NO ME HAN AVISADO Y YA LA HA DAADO VARIAS VECES.

02/14/2018
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 02/05/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

WHILE DRIVING MY VEHICLE, IT SHUTS DOWN ON ME, STEERING WHEEL LOCKS AND IT STOPS ACCELERATING. IT IS VERY DANGEROUS, AS IT JUST STOPS ON ME. IT HAS LEFT ME IN THE MIDDLE OF THE CITY STREET, AND ITS BEEN A FEW TIMES NOW. THE CHECK ENGINE LIGHT IS ON, ALTHOUGH, IN TWO OCCASIONS, WHEN THE CAR STARTED BACK UP, THE CHECK ENGINE LIGHT GOES AWAY. IT'S NERVE WRECKING AND SCARY TO KNOW THAT IT WILL SHUT DOWN ON ME JUST LIKE THAT, WHILE IN MOTION. I DRIVE ON THE HIGHWAY, I JUST HOPE, NEXT TIME, IT DOESN'T SHUT DOWN ON ME IN THE HIGHWAY. I HAVE MADE A SERVICE CAR TO THE CAR DEALERSHIP WHERE I PURCHASED IT AND WILL BE TAKING IT IN TO GET SEEN IN A COUPLE OF DAYS.

01/19/2018
Components: UNKNOWN OR OTHER
Incident Date: 12/22/2017
Crash: No
Fire: No
Summary

HEATER CORE...THERE IS MULTIPLE COMPLAINTS ON THE HEATER CORE GOING OUT. COSTING PEOPLE ATOT OF MONEY. MY CAR IS JUST 3 YEARS OLD HEAT SHOULD STILL WORK.

01/19/2018
Components: SERVICE BRAKES
Incident Date: 01/08/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB8FT******
Summary

TAKATA RECALL FRENA DE GOLPE O COMO KE BRINCA

01/05/2018
Components: SUSPENSION,FUEL/PROPULSION SYSTEM
Incident Date: 12/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXFT******
Summary

MY CATALYTIC CONVERTOR IS BAD, AND I'M ONLY AT 85,286 MILES. I CAN'T BELIEVE THIS PART IS ALREADY BAD ON A 2 YEAR OLD CAR. THIS HAPPENED WHEN I WAS DRIVING, AND MY CHECK ENGINE LIGHT CAME ON. NOTHING SPECIFIC HAPPENED THAT SHOULD CAUSE THIS ISSUE. ALSO, MY STRUTS ARE LEAKING. I DIDN'T EVEN KNOW THIS UNTIL I HAD MY CAR CHECKED AT THE DEALERSHIP. WHY ARE THESE PARTS FAILING ALREADY?

01/03/2018
Components: STEERING,AIR BAGS
Incident Date: 01/02/2018
Crash: Yes
Fire: No
Summary

THE CAR LOST POWER WHILE DRIVING UNABLE TO STEER OR STOP AND CAUSED A CRASH INJURING THE DRIVER AND TOTALING THE CAR *TT *TR

01/03/2018
Components: ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES,ENGINE
Incident Date: 01/02/2018
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDDBG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE AIR BAG, THROTTLE CONTROL, AND TIRE PRESSURE WARNING INDICATORS ILLUMINATED INTERMITTENTLY, ALONG WITH THE KEY FOB LIGHT. THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED TO OPERATE, CAUSING THE VEHICLE TO CRASH INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SPRAINED RIGHT ARM THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS UNDETERMINED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *TT

12/29/2017
Components: ELECTRICAL SYSTEM,AIR BAGS
Incident Date: 08/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ABS INDICATOR ILLUMINATED. THE VEHICLE WAS PLACED IN PARK, TURNED OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BUTLER CHRYSLER DODGE JEEP (1555 SALEM RD, BEAUFORT, SC 29902) WHERE THE ABS WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT CALLED THE SAME DEALER BACK AT (843) 474-0026 AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. PARTS DISTRIBUTION DISCONNECT.

12/27/2017
Components: STEERING,SEATS
Incident Date: 12/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG7FT******
Summary

MY CAR STEERING WHEEL MAKE NOISE WHEN I TURN THE STEERING AND WAS TOLD IT'S IN RECALL I TAKE TO THE DEALER 3TIMRS ND THEY NEVER FIXED IT

12/15/2017
Components: ENGINE
Incident Date: 12/14/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

I HAD A CHECK ENGINE LIGHT TURN ON- WITHIN SECONDS MY ENGINE SHUT OFF AND I LOST ALL POWER STEERING AND BRAKE CONTROL. I HAD TO LET THE CAR ROLL TO A STOP. I PUT THE CAR INTO PARK AND RESTARTED IT. I WAS ABLE TO DRIVE ABOUT 100 FT AND IT TURNED OFF AGAIN. TOWED TO DEALERSHIP AND CODE THAT CAME UP WAS FOR THE THROTTLE BODY TO BE REPLACED ($716 USD). I HAD IT FIXED BUT CAR STILL WAS NOT DRIVING THE SAME AS BEFORE THE REPLACEMENT. 10 DAYS LATER THE SAME THING HAPPENED IN MY SUBDIVISION. THE ENGINE TURNED OFF AND I LOST STEERING AND BRAKES. CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME THE CAR WOULD NOT TURN OVER. IT WOULD TRY TO -YOU COULD HEAR THE ENGINE TRYING TO START. TOWED IT BACK TO THE DEALERSHIP AND NOW IT IS THE CRANK SENSOR?(ANOTHER $147USD). EACH TIME THIS HAPPENED I WAS IN THE CAR WITH MY KIDS AND HAD TO LET THE CAR JUST ROLL TO A STOP. THE FIRST OCCURANCE WAS ON 11/28/17 AND THE SECOND WAS ON 12/14/17.

12/15/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/15/2016
Crash: No
Fire: No
Summary

I LOOSE CONTROL OF THE WINDOWS MOST OF THE TIME. I HAD THE MAIN WINDOW CONTROL SWITCH REPLACED, AND THE PROBLEM STILL DID NOT GO AWAY, PLEASE HELP.

12/05/2017
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Incident Date: 11/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

WHILE DRIVING DOWN THE HIGHWAY, MY ALTERNATOR WENT OUT. THE BATTERY LIGHT CAME ON AND ALL OF THE LIGHTS STARTED FLASHING. I MANAGED TO EXIT THE FREEWAY AND GET TO A SAFE POINT. I AM REPORTING THIS BECAUSE I SEE THAT THERE WAS A RECALL ON 2011 - 2014 MODELS. THE VERY SAME THING HAPPENED TO MY VEHICLE.

11/27/2017
Components: ELECTRICAL SYSTEM
Incident Date: 11/25/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LANDMARK DODGE CHRYSLER JEEP RAM, 6850 MT ZION BLVD, MORROW, GA 30260) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

11/21/2017
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 11/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB9FT******
Summary

AN UNKNOWN ISSUE IS COMPLETELY DRAINING THE BATTERY. THUS, RENDERING THE TRUCK INOPERABLE. THE AUTO DOOR LOCKS WOULD NOT WORK AND THE VEHICLE WOULD NOT START. THE FIRST OCCURRENCE TOOK PLACE ROUGHLY TWO MONTHS AGO. THE SERVICE DEPARTMENT AT DARCARS TEMPLE HILLS, MD, TRIED TO CONVINCE ME THAT I LEFT MY TRUCK RUNNING. THIS TIME, SAME EXACT ISSUE TOOK PLACE.

10/27/2017
Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,ENGINE
Incident Date: 09/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB1FT******
Summary

ON SEVERAL OCCASIONS, MY JOURNEY HAS JUST SHUT DOWN WHILE IN MOTION. THIS HAS HAPPENED TO ME AND MY HUSBAND. LIGHTS GO OFF, ENGINE WILL NOT START, CANNOT PUSH THE BRAKE TO INITIALIZE STARTUP. ONLINE I HAVE FOUND MANY OTHERS WITH THE SAME PROBLEM. SOME BELIEVE THAT IT IS RELATED TO THE KEY FAB. THE ELECTRONICS KEY IS NOT BEING RECOGNIZED AND SHUTTING DOWN THE CAR. I TOOK IT TO DODGE DEALER AND OF COURSE THEY COULD NOT DUPLICATE PROBLEM OR GET A CODE. HOWEVER, THE DANGER OF THIS IS UNACCEPTABLE!! I HAVE TWO BOYS UNDER THE AGE OF FOUR! WILL A DEATH HAVE TO OCCUR TO INVESTIGATE THIS!?

10/25/2017
Components: SEATS
Incident Date: 06/15/2017
Crash: No
Fire: No
Summary

THE PASSENGER SEAT HAS CRACKED AND CRUMBLED. DRIVER SEAT RECLINER LEAVER IS BROKEN. CAN FALL FORWARD ON HEAVY BREAK STOP. DODGE REFUSES TO REPLACE THEM. MAJOR SAFETY PROBLEMS!

10/11/2017
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 10/09/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG1FT******
Summary

THE PROBLEM WAS THE ENGINE STALLING WHILE DRIVING. LOST THE ABILITY TO STEER AND BRAKE. I HAD THIS PROBLEM HAPPEN TO MY 18YR OLD DAUGHTER ON OCTOBER 9TH 2017. I CALLED THE DEALER ON OCTOBER 10TH WHERE WE PURCHASED IT TO EXPLAIN WHAT WAS GOING ON. THEY GOT IT IN THAT MORNING AND DROVE IT FOR ABOUT 30 MILES AND COULD NOT RECREATE THE PROBLEM. THEY SAID THE CAR DID NOT GIVE THEM ANY CODES TO TELL THEM WHAT THE ISSUE WAS SO THEY COULD NOT DO ANYTHING BECAUSE THEY DID NOT KNOW WHAT TO REPLACE. I AM NOT SURE IF THERE IS A RELEVANCE TO THE PROBLEM BUT A WEEK BEFORE THIS HAPPENED MY KEYFOB WOULD NOT WORK AT ALL. THE CAR WOULD SAY KEY NOT DETECTED. I HAD TO PRESS THE KEYFOB INTO THE BUTTON TO GET THE CAR STARTED. ONCE I GOT HOME, WHICH IS 15 MILES AWAY, I NOTICED THE TPM SENSORS WERE ONLY READING 1 TIRE PRESSURE. THE OTHERS WERE READING "---". THE KEYFOB BATTERY'S WERE REPLACED ON BOTH KEYFOBS TO MAKE SURE THAT WAS NOT THE ISSUE BUT IT DIDN'T HELP. I DISCONNECTED THE BATTERY TO RESET THE COMPUTER AND THE KEYFOBS STARTED TO WORK CORRECTLY. I DROVE THE CAR A FEW MILES AND THE TPM SENSORS STARTED TO READ. AGAIN I AM NOT SURE IF THIS IS RELATED BUT THOUGHT I SHOULD POINT IT OUT. THIS IS A DANGEROUS PROBLEM AND COULD END UP VERY BAD WITH NOT BEING ABLE TO STEER OR BRAKE BECAUSE YOU LOOSE ALL POWER. HERE IS A VIDEO OF THE PROBLEM HAPPENING. HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B5M2JJG-SYVIVHHJUHZLWMDYCDQ

09/27/2017
Components: SUSPENSION
Incident Date: 09/01/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE FRONT END OF THE VEHICLE MADE AN ABNORMAL CLANKING NOISE. ADDITIONALLY, WHEN TRAVELING 80 MPH ON UNEVEN SURFACES, THE VEHICLE SWAYED. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HIGHWAY 27 S, AVON PARK, FL 33825) WHERE IT WAS DIAGNOSED THAT THE SWAY ARM BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP (2875 MALL HILL DR, LAKELAND, FL 33810) WHERE IT WAS DIAGNOSED THAT THERE WAS NORMAL WEAR AND TEAR ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LAKE WALES CHRYSLER DODGE JEEP (21529 HIGHWAY 27 LAKE, WALES, FL 33850) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE GREASED. THE VEHICLE WAS STILL BEING SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.

09/27/2017
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 09/27/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3F6******
Summary

ABS LIGHT CAME ON

09/20/2017
Components: ENGINE
Incident Date: 09/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

WHILE DRIVING WITH OUR TWO CHILDREN IN THE VEHICLE THE ENGINE SHUT OFF AND THE POWER STEERING AND POWER BRAKES DID NOT WORK, THERE WAS NO CONTROL OVER THE VEHICLE. LUCKILY IT WAS A CITY SIDE ROAD AND WE WERE ABLE TO COAST TO A STOP WITHOUT HITTING ANYTHING OR GETTING REAR ENDED. NOTHING WOULD WORK ON THE VEHICLE. AFTER ABOUT 10 SECONDS THE ENGINE STARTED BACK UP WITHOUT HAVING THE BRAKE PRESSED OR PRESSING THE START BUTTON. MY WIFE DROVE THE VEHICLE BACK TO OUR HOUSE WHICH WAS ABOUT SIX BLOCKS AWAY.

08/24/2017
Components: POWER TRAIN
Incident Date: 06/08/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG5FT******
Summary

AT TIMES THE CAR REFUSES TO DOWNSHIFT IN ORDER TO SAFELY ACCELERATE WHEN NEEDED. COMMON EXAMPLE IS WHEN COMING TO A "ROLLING STOP" AT A STOPLIGHT AND PREPARING TO TURN LEFT THROUGH AN INTERSECTION, THE CAR IS USUALLY IN 3RD OR 4TH GEAR. WHEN WE PRESS THE GAS PEDAL, 3RD OR 4TH GEAR AREN'T LOW ENOUGH GEARS TO MAKE THE CAR SAFELY ACCELERATE THROUGH THE INTERSECTION SO YOU'RE LEFT JUST CREEPING THROUGH IT IN 3RD OR 4TH GEAR WHEN THE CAR SHOULD'VE DOWNSHIFTED TO 1ST OR 2ND GEAR FROM RECOGNIZING THE GAS WAS DEPRESSED SIGNIFICANTLY. BUT OVER AND OVER AGAIN THIS SCENARIO PLAYS OUT AND IT'S PUT MY WIFE AND FAMILY IN DANGER EACH TIME. IT WAS FOUND AT THE SERVICE APPOINTMENT AT LUCAS DODGE IN JUNE OF 2017 THAT THERE WAS A TRANSMISSION FLUID LEAK. IT IS UNKNOWN HOW LONG THIS LEAK EXISTED OR HOW MUCH FLUID LEAKED OUT OR HOW MUCH MECHANICAL TRANSMISSION DAMAGE OCCURRED. WE BOUGHT THIS CAR BRAND NEW AND IT'S NOW BEEN IN FOR AT LEAST 5 REPAIR ATTEMPTS FOR THIS PROBLEM AND WE KNOW THE WAY IT IS BEHAVING ISN'T NORMAL AS IT DIDN'T ACT THIS WAY WHEN WE FIRST BOUGHT IT, PLUS WE'VE HAD 2 IDENTICAL LOANER DODGE JOURNEY'S AND THEY DO NOT ACT THIS WAY.

08/19/2017
Components: ENGINE
Incident Date: 08/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG8FT******
Summary

WHILE DRIVING WITH MY 2 YOUNG CHILDREN MY CAR SHUT OFF OUT OF NO WHERE. I WAS DRIVING DOWN A BUSY STREET IN A LARGE CITY AND WENT TO TURN RIGHT INTO A PARKING LOT, AS SOON AS I PULLED INTO THE LOT THE CAR SHUT OFF, THE STEERING WHEEL AND BREAK LOCKED AND I COULDN'T DO ANYTHING TO MAKE THE CAR START. AFTER ABOUT A MINUTE OF FRANCIALLY PUSHING THE 'PUSH TO START' BUTTON THE CAR TURNED BACK ON. THANKFULLY WE WERE IN THE PARKING LOT AT THIS POINT BECUASE IF WE WERE STILL ON THE STREET WE WOULDN'T HAVE BEEN IN A MAJOR ACCIDENT.

08/19/2017
Components: AIR BAGS
Incident Date: 08/16/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

"TAKATA RECALL" I WAS DRIVING OVER A RESIDENTIAL NEIGHBORHOOD (NO MORE THAN 25MPH) AND WE HAVE A COLLISION WITH ANOTHER CAR. OUR CAR WAS HIT ON BACK WHEEL AND WAS UP IN THE AIR AND ROLL UP 3 TIMES. NONE OF THE AIR BAGS INSIDE OF THE CAR DEPLOYED. THIS CAUSED DAMAGE, SCARS AND BRUISES ON MY LEFT SIDE OF THE NECK, SHOULDER, ARM AND HAND. THANKFULLY MY HUSBAND AND DAUGHTER HAS NOT BEEN INJURED, JUST ME.

08/17/2017
Components: ELECTRICAL SYSTEM
Incident Date: 06/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCDG2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, IT EXPERIENCED SEVERAL ELECTRICAL MALFUNCTIONS. THE CONTACT STATED THAT THE DISPLAY SCREEN TURNED OFF AND ON, THE SEAT BELT ALARM ERRONEOUSLY CHIMED, AND THE PARK INDICATOR ERRONEOUSLY ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO UNIVERSITY DODGE IN FLORANCE, ALABAMA WHERE IT WAS DIAGNOSED THAT THE PCM WAS FAULTY AND NEEDED TO BE REPLACED. THE PCM WAS REPLACED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS AND THE PCM WAS FLASHED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,024.

08/07/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/15/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDEG8FT******
Summary

ONE WEEK AFTER PURCHASING VEHICLE, NAVIGATION SYSTEM HAD ERRORS. WHEN ATTEMPTING TO FIND ROUTE, RECEIVED TWO ERROR MESSAGES. "CAN'T UNLOCK MAPS" AND "DETAILED MAPS ARE REQUIRED FOR ROUTING. NO DETAILED MAPS FOUND ON THIS UNIT." TOOK VEHICLE TO THE DEALERSHIP (STILL UNDER WARRANTY) AND THEY PERFORMED SOFTWARE UPGRADE AND SAID IT WAS NOW WORKING. WENT TO LEAVE DEALERSHIP, STARTED VEHICLE, AND ERROR MESSAGES RETURNED. DEALERSHIP SAID THEY'D NOW HAVE TO ORDER NEW RADIO AS THIS WAS A COMMON PROBLEM. ALSO TOLD THE DEALERSHIP ABOUT MESSAGE THAT APPEARED ON DASH THAT SAID "KEY HAS LEFT VEHICLE" - EVEN THOUGH I HAD THE KEY FOB ON MY PERSON, WAS SITTING IN THE DRIVER'S SEAT, AND MY ENGINE WAS RUNNING. ALSO RECEIVED AN ERROR MESSAGE ABOUT THE FUEL CAP AND THE LOW FUEL ICON STAYED ON FOR TWO DAYS AFTER FILLING WITH FUEL. READJUSTED THE FUEL CAP TWICE AND ICON STILL REMAINED AND THEN DISAPPEARED AFTER TWO DAYS ON IT'S OWN. DEALERSHIP SAID THEY'D LOOK AT IT IF IT HAPPENS AGAIN. POSSIBLY RELATED TO THE COMPUTER SYSTEM ISSUE.

08/03/2017
Components: ELECTRICAL SYSTEM
Incident Date: 02/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG7FT******
Summary

NAVIGATION SYSTEM DEFECTIVE. UNIT STOPPED WORKING LESS THAN YEAR AFTER PURCHASING NEW. DEALER STATED ENTIRE UNIT NEEDS TO BE REPLACED. RESEARCHED ISSUE ONLINE AND THE DEFECT IS REPORTED REPEATEDLY BY OWNERS OF 2015 DODGE JOURNEYS. DEFECT APPEARS TO BE SYSTEMIC BUT A RECALL HAS NOT BEEN ISSUED BY DODGE AND THEY REFUSE TO COVER ONCE BASIC WARRANTY (3YR / 36,000 MI) EXPIRES.

08/01/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/30/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

AIR CONDITIONER RANDOMLY TURNS ON. UPON ACCELERATION AND OR STARTING OR STOPPING CAR. AT A STOP SIGN OR LIGHT.

08/01/2017
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 07/31/2017
Crash: No
Fire: No
Vehicle Identification Number: 3CP4PDCGG8F******
Summary

CAR STALLS IN THE MIDDLE OF DRIVING. THIS IS VERY DANGEROUS CAN CAUSE A FATAL ACCIDENT. THE FUEL SYSTEM IS ALWAYS THROWING A CODE

07/30/2017
Components: AIR BAGS,SEATS
Incident Date: 07/26/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG4FT******
Summary

ON 7/26/17 I WAS DRIVING ON A LOCAL ROAD IN EASTCHESTER NY GOING UNDER 25 MPH WHEN THE HEADREST RESTRAINT DEPLOYED AND INJURED THE BACK OF MY HEAD. WENT TO ER AND NEED TO SEE A SPECIALIST FOR INJURY. CONTACTED DODGE/CHRYSLER AND WAS TREATED LIKE I WAS AT FAULT. LEASE DEALER STEPPED IN AND VERIFIED THERE WAS NO COLLISON. DODGE HAS AN ENGINEER SCHEDULED TO INSPECT IT 7/31/17. WAS TOLD TO GO THROUGH MY INSURANCE FOR INJURIES BUT THERE WAS NO COLLISION!! ALSO, WAS TOLD TO USE UBER. LEASE DEALERSHIP FINALLY GAVE ME A LOANER. YOUTUBE VIDEO LINK IN THIS MESSAGE OF CAR. HTTPS://YOUTU.BE/0FO2WK6JLLC

07/29/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCDG8FT******
Summary

BATTERY LIGHT CAME ON FOLLOWED BY CHECK ENGINE LIGHT. THEN RECEIVED A MESSAGE SAYING BATTERY SAVER MODE. CAR FUNCTION SUCH AS REMOTE START AND RADIO WERE NOT WORKING. MY BATTERY WAS COMPLETELY DEAD AND REPLACED IT WITH A NEW ONE. 4 DAYS LATER, SAME PROBLEMS OCCURED. THIS TIME CAR SHUT OFF WHILE DRIVING. THIS WAS VERY SCARY AND EXTREMELY DANGEROUS. I HAVE BEEN HAVING SO MANY PROBLEMS WITH THIS CAR EVER SINCE MY FACTORY WARRANTY EXPIRED.

07/26/2017
Components: STEERING,POWER TRAIN,ENGINE
Incident Date: 06/13/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG8FT******
Summary

I WAS DRIVING MY CAR OUT OF A DRIVE THROUGH AND WHEN I GOT TO WHERE I NEEDED TO TURN, MY ENGINE JUST SHUT OFF. CAR STARTED ROLLING ELECTRICAL WAS STILL ON (LIGHTS, ETC;) BUT THE STEERING WHEEL WOULD NOT TURN AT ALL. I HAD TO PUT IT IN PARK, TURN IT OFF AND THEN TURN IT BACK ON AGAIN. AFTER THAT, IT WORKED AGAIN. WHAT IF THIS HAPPENS TO ME GOING 80 ON THE INTERSTATE? I HAVE CHILDREN TO THINK ABOUT.

07/14/2017
Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

WHEN IN MOTION GOING AT VARIETY SPEEDS THE CAR STALLS MID MOVEMENT AND POWER STEERING STOPS. IT HAS HAPPENED AT STOPS AS WELL AS IN MOTION.

07/08/2017
Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/07/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

WHILE DRIVING ON BUSY INTERSECTION VEHICLE JUST SHUT OFF ON ITS OWN. STEERING WHEEL LOCKED THEREFORE I HAD NO CONTROL. ALMOST CRASHED INTO ANOTHER VEHICLE AND MEDIAN. HAD TO WAIT FOR IT TO COME TO A COMPLETE STOP ON THE MIDDLE OF INTERSECTION TO BE ABLE TO RESTART IT.

07/03/2017
Components: WHEELS
Incident Date: 06/19/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TIRES HAVE HAD SEPARATION ISSUES ON TWO SEPARATE OCCASIONS - STEERING WHEEL HARD TO HANDLE AND VEHICLE SHAKING

06/22/2017
Components: SERVICE BRAKES
Incident Date: 06/13/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCGB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE ABS INDICATOR ILLUMINATED AND THE CONTACT CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 25,000.

06/15/2017
Components: UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL
Incident Date: 03/17/2017
Crash: No
Fire: No
Summary

ELTRONIC STABILITY CONTROL LIGHT RANDOMLY COMES ON WHILE DRIVING AND FRONT PASSENGER HUB IS GOING OUT AT ONLY 30K MILES

06/08/2017
Components: AIR BAGS
Incident Date: 06/06/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SIDE HEADREST AIR BAG DEPLOYED AFTER THE DOOR WAS CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS DODGE JEEP CHRYSLER WHERE IT WAS DIAGNOSED THAT THE HEADREST AIR BAG DEPLOYED AND NEEDED TO BE RESET DUE TO THE SRS SYSTEM ACTIVATING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,042.

06/05/2017
Components: STEERING,ENGINE
Incident Date: 06/03/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT IT JERKED AS I DROVE. SEVERAL MONTHS AGO THE JERKING GOT A LITTLE WORSE BUT I WAS UNDER THE IMPRESSION THAT IT WAS MY BRAKES. AS I WAS DRIVING THE OTHER DAY I FELT SEVERAL JERKS AND THEN THE CALL CAME TO A COMPLETE STOP WITH ALL OF THE POWER STILL BEING. I SHUT THE CAR OFF AND RESTARTED IT. THE CAR STARTED UP PERFECTLY FINE AS I SHIFTED IT INTO DRIVE THE CAR STARTED SHAKING AGAIN AND SHUT DOWN. I DID THE SAME ROUTINE FOR SEVERAL TRIES AND EVERY TIME I PUT IT INTO EITHER DRIVE OR REVERSE THE CAR WOULD SHUT DOWN. IF I PUT THE CAR IN NEUTRAL THE CAR WAS PERFECTLY BUT IF I PUT IT IN DRIVE OR RESERVE

05/19/2017
Components: AIR BAGS
Incident Date: 05/15/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCGG9FT******
Summary

TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 41 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE AND THE RADIATOR WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND A BRUISED WRIST. THE CONTACT AND THE DRIVER OF THE OTHER VEHICLE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,460. ..UPDATED 06/06/17 *BF UPDATED 9/28/18*JB

05/08/2017
Components: ELECTRONIC STABILITY CONTROL
Incident Date: 05/04/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGBXFT******
Summary

ABS AND TRACTION CONTROL LIGHTS CAME ON WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THIS BUT MY VEHICLE IT IS SAYING NOT COVERED. DODGE RECALL NUMBER R61. NHTSA #15V675000. SO NOW I HAVE AN UNSAFE VEHICLE.

04/30/2017
Components: UNKNOWN OR OTHER,SERVICE BRAKES
Incident Date: 12/17/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCBG4FT******
Summary

3 SEPARATE INCIDENTS, ALL INVOLVING BRAKING WHILE IN MOTION, SPREAD OVER ABOUT 2 MONTHS. 1., TOOK TOO LONG TO COME TO A STOP WHILE BRAKING AT A RED LIGHT (6 CAR LENGTHS); 2., LIGHT TAP CAUSED CAR TO SCREECH TO A STOP; 3. COMPLETE FAILURE; NO RESPONSE TO REPEATED PUMPING; NO RESISTANCE FELT WHEN PRESSING BRAKE ALL THE WAY TO THE FLOOR, NEARLY FLIPPED INTO A DITCH, CAUSED OVER $8K DAMAGES. THE CAR ITSELF HAD 23,295 MILES ON IT WHEN ALL THIS HAPPENED. DODGE "INVESTIGATOR" SAID NOTHING'S WRONG.

04/17/2017
Components: AIR BAGS,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 04/01/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCBG3ET******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN APPLIED AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE CONTACT WAS DIAGNOSED WITH SPRAINS TO THE RIGHT SHOULDER AND KNEE ALONG WITH INJURIES TO THE LOWER BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS AND THEN TO THE BODY SHOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS NOT DESTROYED ACCORDING TO THE INSURANCE INVESTIGATOR. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.

04/11/2017
Components: SERVICE BRAKES
Incident Date: 04/10/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS WARNING LIGHT ILLUMINATED. THE CAUSED OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,097.

04/10/2017
Components: ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER
Incident Date: 03/14/2017
Crash: No
Fire: Yes
Vehicle Identification Number: 3C4PDBG9FT5******
Summary

WHILE MY HUSBAND WAS DRIVING HOME FROM WORK ON 3/14/17, HE STOPPED TO HELP A FELLOW OFFICER THAT WAS STRANDED, HE GOT OUT OF THE VEHICLE AND WAS HELPING THE OTHER OFFICER HE SMELLED SMOKE AND LOOKED BACK AND SAW THAT IT WAS OUR CAR ON FIRE. THE FIRE OCCURRED IN THE FRONT DRIVERS SIDE DOOR PANEL, HE WAS ABLE TO DRIVE THE VEHICLE HOME,AFTER HE THOUGHT THE FIRE WAS OUT. THE NEXT DAY HE DROVE THE CAR TO THE AUTO SHOP,WHILE ON THE WAY THERE THE FIRE RESTARTED,HE WAS ABLE TO MAKE IT TO THE BODY SHOP. THE VEHICLE SAT AT THE DEALER SHIP FOR 13 OR 14 DAYS BEFORE WE FINALLY GOT THE OKAY FROM CHRYSLER TO FIX IT. THE MECAHANICAL PART WAS FIXED, HOWEVER THE SEVER SMELL FROM THE SMOKE,BURNT RUBBER,AND PLASTIC WAS NOT. WE DID TAKE THE VEHICLE BACK,AND THE DEALERSHIP DID DO EVERYTHING THEY COULD TO GET THE SMELL OUT, THE SMELL IS STILL THERE. THIS IS THE ONLY VEHICLE WE HAVE.SO WE HAVE HAD NO CHOICE, BUT TO DRIVE IT. MY BOYS BOTH HAVE SEVERE ASTHMA AND ALLERGIES, SO RIDING IN A CAR WITH A CONSTANT ODOR OF SMOKE AND BURNT STUFF IS EXTREMELY UNHEALTHY. MY HUSBAND HAS ALSO HAD A COUGH FROM THE SMOKE INHAILATION THAT OCCURRED, HE IS CURRENTLY COUGHING STUFF UP OUTTA HIS LUNGS. I HAVE MADE AT LEAST 20-25 PHONE CALLS TO CHRYSLER, AND HAVE NOT RECEIVED ONE BACK, WE HAVE NOT EVEN RECEIVED THE REPORT FROM THE FIRE INSPECTOR THAT THEY SENT. I WOULD REALLY JUST LIKE TO GET SOME ANSWERS AND KNOW MY RIGHTS. ANY AND ALL HELP WOULD BE GREATLY APPRECIATED.

03/20/2017
Components: ELECTRICAL SYSTEM
Incident Date: 03/17/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

DRIVERS HEAD REST DEPLOYMENT . SITTING IN VEHICLE AT A STANDSTILL IN PARKING LOT. STEPPED ON BRAKE TO START ENGINE AND DRIVERS HEAD REST DEPLOYED, HITTING DRIVER IN BACK OF HEAD AND FORCING HEAD INTO STEERING WHEEL. NO MAJOR INJURY, OTHER THAN HEADACHE AND BRUISE ON FOREHEAD. THE VEHICLE HAS NEVER BEEN INVOLVED IN REAR ACCIDENT. GATHERED CAR FAX INFORMATION TO PROVE NO DAMAGE. MILEAGE APPROX 39,000. I PURCHASED THE VEHICLE FROM REPUTABLE DEALER (ENTERPRISE CAR SALES - SAN ANTONIO) ON DECEMBER 28, 2016. CURRENT DRIVER HAS NOT BEEN INVOLVED IN REAR-END COLLISIONS, BUMPS OR DAMAGE TO REAR OF VEHICLE. DEALER CLAIMS NOT RESPONSIBLE FOR VEHICLE. ORIGINAL FACTORY WARRANTY EXPIRED AT 36,000 MILES. LOCAL DODGE DEALERSHIP CLAIMED NOT COVERED AND NOT A FACTORY DEFECT. INSURANCE COMPANY CLAIMS NOT A COVERED DAMAGE, SO NOT RESPONSIBLE. THIS SHOULD BE CONSIDERED A SAFETY HAZARD. TRIED TO RESET HEADREST, BUT WILL NOT GO BACK INTO PLACE. CURRENTLY HAVE IT HELD TOGETHER WITH A LEATHER BELT. CONCERNS WHETHER THE PASSENGER HEADREST WILL DEPLOY WITHOUT WARNING. I FEEL THE MANUFACTURER SHOULD REPLACE THE HEADREST AT NO CHARGE TO THE VEHICLE OWNER.

03/05/2017
Components: CHILD SEAT,UNKNOWN OR OTHER
Incident Date: 03/04/2017
Crash: No
Fire: No
Summary

THE GRACO SNUGRIDE 30 STICKS TO THE BASE WHEN TRYING TO RELEASE IT. THE STRAPS TIGHTEN UNEVENLY.

03/01/2017
Components: ELECTRICAL SYSTEM
Incident Date: 12/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

I HAVE HAD THIS CAR 5 TIMES IN TWO MONTHS TO THE DEALERSHIP FOR THE SAME THING. SOMETHING HAS BEEN KILLING THE BATTERY. THE DEALER HAS NOT BEEN ABLE TO FIND WHAT IS WRONG OUTSIDE OF REPLACING THE NEW BATTERY. IT IS AT YUCCA VALLEY CHRYSLER CENTER IN YUCCA VALLEY CA 92284 760-228-1818. THIS COULD BE AN SAFETY ISSUE IF THE CAR STOPS IN TRAFFIC AND WILL NOT START.

02/25/2017
Components: SEATS
Incident Date: 02/20/2017
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCGG6FT******
Summary

I WAS REAR-ENDED AFTER COMING TO A STOP ON A HIGHWAY IN RUSH HOUR TRAFFIC. UPON IMPACT, MY BODY LUNGED FORWARD AND THE BACKWARDS LANDING ON THE SEAT, CAUSING IT TO RECLINE ALMOST ONTO THE 2ND ROW SEAT. WHEN MY BODY WENT BACKWARD, IT CAUSED ME TO UNHAND THE STEERING WHEEL. IT IS UNKNOWN WHAT MAY HAVE CAUSED THE SEAT TO RECLINE OTHER THAN THE IMPACT OF MY BODY ON THE SEAT. I HAVE A POLICE REPORT.

01/30/2017
Components: AIR BAGS,STRUCTURE,UNKNOWN OR OTHER
Incident Date: 01/10/2017
Crash: Yes
Fire: Yes
Vehicle Identification Number: 3C4PDCBG1FT******
Summary

I AM NOT SURE IF THIS WARRANTS A COMPLAINT BUT WHEN I WREAKED MY VEHICLE MY AIRBAGS DID NOT DEPLOY. I WAS TRAVELING ABOUT 50MPH ON A MAIN ROAD IT WAS NIGHT TIME AND HAD STARTED TO RAIN AND I HIT A COW THAT WAS STANDING IN THE MIDDLE OF THE ROAD. THERE WAS ABOUT $8000 DOLLARS WORTH OF DAMAGE TO MY VEHICLE. I AM JUST CURIOUS AS TO WHY AIRBAGS DIDN'T DEPLOY. SHOULD THEY HAVE?

01/29/2017
Components: UNKNOWN OR OTHER
Incident Date: 12/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

ENGINE EXHAUST/ CARBON DIOXIDE ENTERING IN THE CABINET OF CAR.

01/27/2017
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 12/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/17/2017
Components: SERVICE BRAKES
Incident Date: 08/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOOR. THE DEALER REMOVED THE TIRES, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

10/25/2016
Components: SEAT BELTS
Incident Date: 10/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT WAS TEARING IN TWO PARTS. IN ADDITION, THE REAR MIDDLE SEAT DID NOT HAVE THE BUCKLE HARNESS TO SECURE THE SEAT BELT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,360.

08/26/2016
Components: ENGINE
Incident Date: 03/26/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500.

08/16/2016
Components: STRUCTURE
Incident Date: 08/14/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, WITH CARGO ON THE LUGGAGE RACK, THE LUGGAGE RACK DETACHED FROM THE VEHICLE AND LEFT HOLES IN THE ROOF. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE VIN WAS NOT AVAILABLE.

08/16/2016
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 07/30/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGGXFT******
Summary

DRIVING ON A MAJOR HIGHWAY WHEN ALL OF A SUDDEN, I NOTICED MY SPEED DROPPING. I PUSHED ON THE GAS BUT GOT NO RESPONSE. THEN TRAFFIC BEGAN TO STOP BUT I COULDNT! MY BRAKES DID NOT WORK!!! I PUT MY HAZZARD LIGHTS ON AND BEGAN TO DRIFT ACROSS 3 LANES OF TRAFFIC BECAUSE THE STEERING ALSO DID NOT WORK!!!! I ALMOST CAUSED SEVERAL ACCIDENTS AS I WAS UNABLE TO CONTROL MY VEHICLE. I MADE IT TO THE EMERGENCY LANE AND PUSHED THE EMERGENCY BREAK COMING TO A JOILTING STOP. ONCE I CAUGHT MY BREATH AND STOPPED SHAKING, I WAS ABLE TO RESTART THE VEHICLE. I THEN EXITED THE HIGHWAY AND CREPT ACROSS TOWN BACK TO THE DEALER WHERE I HAD JUST LEFT GETTING MY OIL CHANGED PRIOR TO THIS INCIDENT. THEY CHECKED OUT THE VEHICLE BUT FOUND NO BAD CODES OR ANY OTHER ISSUE SO THERE IS NO FIX FOR SOMETHING THEY COULD NOT RE-CREATE.. THIS IS MY 3RD JOURNEY (2010, 2011, 2015) AND I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAD NO ISSUES WITH THE PRIOR TWO YEARS. I AM TERRIFIED OF DRIVING THIS VEHICLE NOW ESPECIALLY NOTING SO MANY OTHER COMPLAINTS OF THE SAME ISSUE.

08/06/2016
Components: POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 07/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB9FT******
Summary

I PURCHASED MY VEHICLE IN NOVEMBER 2015, JUST TWO WEEKS AGO WHILE STOPPED AT A LIGHT MY VEHICLE JUST TURNED OFF . WHEN TRYING TO RESTART MY VEHICLE JOLTED THEN TURNED ON, I TOOK TO THE DEALERSHIP THEY STATED ALL IT NEEDED WAS A SOFTWARE UPDATE AND IT WOULD FIX IT AND THAT IT WOULD NEVER HAPPEN AGAIN. WHILE 4 DAYS LATER IT HAPPENED AGAIN THIS TIME THE VEHICLE WAS IN MOTION WE WERE TURNING A CORNER AND BAM THE CAR TURNS OFF AGAIN ALMOST GETTING SLAMMED BY ANOTHER VEHICLE. I HAD TO HELP MY.HUSBAND PULL THE WHEEL TO TURN, THE STEERING WHEEL LOCKED BRAKED DIDN'T WORK OR ACCELERATOR. I OPENED A CASE WITH CHRYSLER AND THEY SAY THEY CAN'T DO ANYTHING FOR ME. I REALLY NEED HELP.WITH THIS SOME PLEASE HELP THIS IS A UNSAFE VEHICLE

07/28/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 07/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

07/26/2016
Components: STEERING
Incident Date: 01/20/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB4FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE COMING TO A STOP AND DEPRESSING THE BRAKE PEDAL, THE STEERING WHEEL VIBRATED AND MADE A LOUD NOISE. THE FAILURE OCCURRED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

07/01/2016
Components: SERVICE BRAKES
Incident Date: 12/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. PARTS DISTRIBUTION DISCONNECT.

07/01/2016
Components: POWER TRAIN
Incident Date: 06/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

I BOUGHT THE 2015 DODGE JOURNEY FOR MY FAMILY, SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THE TRANSMISSION WAS SLOW TO PICK UP SPEED. SINCE IT WAS A BRAND NEW VEHICLE, I FIGURED THE KINKS WERE JUST GETTING WORKED OUT. I TOOK THE DODGE IN FOR A RECALL FOR A DIFFERENT ISSUE, AND TOLD THEM CHECK MY TRANSMISSION. THEY TOLD ME THE TRANSMISSION WAS A "LEARNED" TRANSMISSION MEANING IT HAS TO GET ADJUSTED TO THE WAY IT'S BEING DROVE AND COULD NEED UPDATING. THE DEALER CHECKED IT AND SAID NOTHING WAS WRONG. A WEEK LATER IWAS ON THE FREEWAY AND IT DIDN'T WANT TO PICK UP SPEED LIKE IT SHOULD. THE CAR ACTS LIKE IT GETS STUCK IN BETWEEN GEARS. EVERYTIME I GET A RECALL,OR TAKE IT IN FOR SERVICE I HAVE THEM CHECKTHE TRANSMISSION, AND THE ANSWER IS ALWAYS THE SAME. THE TRANSMISSION IS STILL JERKING AND NO SOLUTION TO THE PROBLEM. NOW I AM VERY RELUCTANT TO PUT MY WIFE AND KIDS INTHIS VEHICLE WITH THESE ISSUES.

06/27/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 01/16/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

06/12/2016
Components: AIR BAGS,SEAT BELTS
Incident Date: 06/06/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

HIT A COW ON A COUNTY ROAD AT APPROX. 55 MPH AFTER COMING AROUND A CURVE. NO TIME FOR ANY EVASIVE MANEUVERS. VEHICLE WENT AIRBORNE AND LANDED APPROX. 40 FEET FROM INITIAL IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER'S CHEST IMPACTED THE STEERING WHEEL CAUSING HAIRLINE FRACTURES TO THE STERNUM AND A DISLOCATION OF THE LEFT SHOULDER AND SEVERE BRUISING OF THE STOMACH AND HIPS WHERE THE SEATBELT WAS. DRIVER WAS AIRLIFTED DUE TO INJURIES. DRIVER'S SERVICE DOG'S SEAT BELT DISENGAGED AND WAS THROWN TO THE BACK OF THE VEHICLE AND SUFFERED MINOR INTERNAL INJURIES AND WAS TAKEN FOR TREATMENT

06/08/2016
Components: SERVICE BRAKES
Incident Date: 06/07/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCBG9FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS NOT RESPONDING WHEN DEPRESSED. IN ADDITION, WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND PARKED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V168000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 28,556. PARTS DISTRIBUTION DISCONNECT.

04/22/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 02/03/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

04/22/2016
Components: AIR BAGS
Incident Date: 04/16/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3C49DCAB2FT******
Summary

I WAS RECENTLY INVOLVED IN AUTOMOTIVE COLLISION FRONT END DAMAGE. MY CAR FRAME WAS BENT AND TRANSMISSION WAS LEAKING. EVERYONE THAT HAS B=SEEN MY CAR BELIVES THAT THE AIRT BAGS SHOULD HAVE DEPLOYED BUT DIDNT. I HAVE BRUSICING ON MYARM DUE TO HITTING THE STEERING WHEEL HARD. PLEASE BE CAREFUL WHE PURCHASING CAR. CHECK FOR RECALLS!!!

04/21/2016
Components: UNKNOWN OR OTHER
Incident Date: 03/14/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG5FT******
Summary

I WILL DESCRIBE THE 'PROBLEM' TO THE BEST OF MY ABILITY: AT COMPLETELY RANDOM TIMES IF THE CAR HASN'T WARMED UP EXTENSIVELY IT LOSES POWER AND THE FEELING IS AS IF YOU HAVE BEEN REAR-ENDED BY ANOTHER CAR. YOUR FOOT IS STILL ON THE GAS AND THE CAR DOESN'T REV IT JUST HAS NOTHING. I WAS ALMOST HIT MANY TIMES. I ACTUALLY HAD TO PULL OUT OF TRAFFIC AND PUT MY FLASHERS ON TO LET IT WARM UP ANOTHER 7-10 MINUTES. THIS SEEMED TO SOLVE IT, YET I STILL ASKED MANY PEOPLE IF THEY THOUGHT THIS WAS COMMON WITH SUCH A NEW VEHICLE.. I BROUGHT IT IN ON MARCH 14 AT 7PM. BY 9 AM THE NEXT MORNING I GOT A CALL FROM THE DEALERSHIP AND THEY HAD FOUND NOTHING WRONG WITH MY CAR? THERE WERE 'NO CODES AND NO WARNING LIGHTS, SO THEY COULDN'T FIX WHAT THEY DIDN'T SEE.' I PICKED UP THE VEHICLE AND DROVE HOME. 2 DAYS LATER I DROVE A MILE FROM MY HOUSE TO CVS PHARMACY AND HAD 'THE PROBLEM' OCCUR WHILE I WAS GOING ABOUT 45 MILES PER HOUR. AGAIN, I WAS ALMOST HIT BY A CAR BEHIND ME BECAUSE THE CAR IMMEDIATELY STOPS WITH NO WARNING, NO BRAKING, ETC... IT IS THE SCARIEST FEELING! IT WAS COMPLETELY ODD TO ME BECAUSE IT WAS NOT COLD THIS DAY. I LOOKED THE TEMP GAUGE IN THE CAR AND IT WAS 53 DEGREES. MY HUSBAND TOLD ME TO NOT DRIVE IT THE REST OF THE DAY. WHEN HE GOT HOME HE FOLLOWED ME TO THE DEALERSHIP. THEY HAD THE CAR OVER A MONTH AND FINALLY CALLED ME. THEY CLAIM IT WAS A LOOSE WIRE, BUT GAVE ME SUCH VAGUE INFO.. I TALKED TO THE SERVICE MANAGER AND HE STILL SAID THEY DIDN'T KNOW 100% ACCURACY WHAT WAS WRONG WITH THIS CAR. HE SAID HE WOULD NOT DEEM IT 100% SAFE. I CHOSE TO TURN THE LEASE IN EARLY BECAUSE I WILL NOT RISK MY LIFE OR MY FAMILY'S LIFE IN THIS CAR. I DON'T WANT ANOTHER PERSON TO BUY THIS CAR NOT KNOWING THE CONDITION IT IS IN! IT ONLY HAS 8345 MILES ON IT AND IS A BEAUTIFUL CAR, BUT DANGEROUS!

04/05/2016
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 04/02/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL FAILED TO DISENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AGAIN BEFORE THE CRUISE CONTROL WAS DISENGAGED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,900.

04/01/2016
Components: SEAT BELTS,SEATS
Incident Date: 04/01/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB4FT******
Summary

THE PLASTIC AROUND THE DRIVER AND PASSENGER SEATS HAS BROKEN OFF EXPOSING SHARP METAL, AS WELL AS BINDS THE SEATBELT UP PREVENTING PROPER USE. THE SEATS WERE USED AS THEY SHOULD BE, THE PLASTIC CLIP THAT LOOKS TO HAVE SECURED IT IS TOO FAR TO THE SIDE TO WITHSTAND A DRIVER OR PASSENGER GETTING OUT OF THE VEHICLE IF THEY TURN TO THE SIDE. I WAS TALKING WITH A PERSON AT WORK ABOUT THIS ISSUE AS THEY OWN A JOURNEY AND HAVE THE SAME EXACT PROBLEM. OUR VEHICLE ONLY HAD 13K MILES WHEN THIS HAPPENED, SO IT'S NOT AN OLD PLASTIC ISSUE. I MANAGED TO CUT MY LEG WHEN WEARING SHORTS DUE TO THIS ISSUE, SO IT IS A SAFETY PROBLEM.

03/10/2016
Components: UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 01/01/2016
Crash: No
Fire: No
Vehicle Identification Number: FT59607R65******
Summary

I HAVE RECIEVED 3 RECALLS AND ALL OF THEM THE MANUFACTURER JUST SAYS TO CONTACT DEALER FOR VEHICLE INSPECTION AND PART REPAIR. ITS BEEN 3 MOS AND POWAY DODGE DEALER SAID TO WAIT TILL I GOT ANOTHER RECALL NOTICE THAT PARTS HAVE BEEN DISTRIBUTED. I AM WONDERING IF I NEED TO HAVE THE ACCIDENT BEFORE THE COMPANY ACCEPTS RESPONSABILITY FOR REPAIRS OR WORST DEATHS IN MY FAMILY. I HAVE A TWO YEAR OLD AND AN 8 YEAR OLD TO PROTECT MR. CEO/VP. FIRST IT WAS THE BREAKS, THEN SEAT BELT, NOW NAVIGATION SYSTEM. I ALSO HAVE NOT BEEN ABLE TO USE ONE OF THE AIR CONDITION VENTS IN FRONT SEAT CAUSE ITS NEVER CIRCULATED SINCE I BOUGHT IT. WAS MY CAR MADE ON A FRIDAY BEFORE HAPPY HOUR?

03/01/2016
Components: SERVICE BRAKES,ENGINE
Incident Date: 12/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB3FT******
Summary

IN DEC 2015 I RECEIVED A RECALL NOTICE AND WAS INFORMED THAT ANOTHER NOTICE WOULD BE SENT WHEN I WAS TO CONTACT THE DEALER. THIS IS FOR THE ANTI-LOCK BRAKE SYSTEM. THE 2ND NOTICE WAS RECEIVED IN JAN16. I CALLED THE DEALER ON 1/4 AND 1/21/16 AND WAS TOLD THEY DID NOT HAVE AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART TO MAKE THE REPAIR. THEY SAID THEY WOULD TAKE MY NAME AND NUMBER AND PUT ME ON THE WAITING LIST AND CALL ME WHEN THE PART WAS IN. IT IS 3/1/16 AND I HAD NOT HEARD FROM LANDMARK DODGE WHERE I PURCHASED THE VEHICLE FROM AND HAD BEEN IN CONTACT WITH. I CALLED THEM TO SEE IF THEY HAD THE PART AND GUESS WHAT THEY SAID THEY JUST HAPPEN TO GET 5 IN TODAY! HOWEVER THEY COULD NOT SCHEDULE THE REPAIR UNTIL 4/1/16. WE ARE TALKING ABOUT THE BRAKE SYSTEM HERE. 4 MONTHS TO DO A REPAIR THAT THE MANUFACTURER KNEW WAS REQUIRED FOR SAFETY SAKE. I REALLY FEEL THE NHTSA SHOULD LOOK INTO THIS. ALSO THIS IS THE 2ND RECALL ON THIS VEHICLE AND I HAVE NOT EVEN OWNED IT FOR A YEAR YET. THE FIRST WAS THE ENGINE BEAUTY COVER WHICH WE HAD TO WAIT FOR THAT PART ON ALSO. WE HAVE BEEN FORCED TO DRIVE WITH A FAULTY ANTI-LOCK BRAKE SYSTEM CONTROL MODULE ON THIS VEHICLE FOR AT LEAST 3 MONTHS. AND THAT WAS JUST SINCE WE WERE NOTIFIED. THIS IS UNREASONABLE AND A SAFETY ISSUE THAT REALLY SHOULD BE ADDRESSED. AND I DON'T THINK THE DEALER WAS EVEN GOING TO CALL ME BACK AS THEY SAID THEY WOULD.THANK YOU. *TR

02/26/2016
Components: STRUCTURE,UNKNOWN OR OTHER,ENGINE
Incident Date: 12/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB7FT******
Summary

ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

02/18/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE WHEELS SEIZED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC ) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. PARTS DISTRIBUTION DISCONNECT.

02/05/2016
Components: SEAT BELTS,SEATS
Incident Date: 05/05/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG8FT******
Summary

DRIVERS SEAT, PASSENGER SEAT PLASTIC AROUND SEAT BELT ON SIDE OF SEAT BREAKS AND SEAT BELT GETS STUCK IN BETWEEN CRACKED AREA. MIDDLE ROW SEATS SIDE PLASTIC PIECE BREAKS ALSO, POPPING OFF EXPOSING METAL SHARP PIECE WHICH CAN CUT YOUR LEG OR HAND OF CLOSE TO THAT PIECE. VEHICLE IS 2015 AND HAS HAD RECALLS, CONTINUES BRAKE PROBLEMS AND JUST RECENTLY THROTTLE BODY AND CAM PROBLEMS.

01/29/2016
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 01/25/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG5FT******
Summary

I AM EXPERIENCING INTERMITTENT ISSUES WITH THE ILLUMINATION OF TNE INTERIOR LIGHTING TO INCLUDE THE 4.3-INCH TOUCH SCREEN DISPLAY, THE TS DISPLAY HAS AT TIMES NOT ILLUMINTATED FOR UP TO A FULL MINUTE. ALSO AT TIMES THE INTERIOR LIGHTING WILL DIM FOR NO REASON, NO EXTERNAL LIGHTING HAS CHANGED TO CAUSE THIS TO HAPPEN. UCONNECT OFTEN WILL HAVE ISSUES WITH CONNECTING TO PHONE. THE ILLUMINATION ISSUES OCCUR EITHER AFTER THE VEHICLE HAS JUST BEEN STARTED OR IT HAS OCCURED WHILE DRIVING. WE ARE ALSO EXPEREINCING ISSUES WITH THE BRAKE BEING DIFFICULT TO PRESS DOWN ON WHEN ATTEMPTING TO START THE VEHICLE, EITHER WITH THE REMOTE START OR WITHOUT. WE RECENTLY HAVE TAKEN IN THE VEHICLE TO HAVE IT INSPECTED AND THEY DID NOT SEE ANY ISSUES. THE DEALER DID NOT EVEN THINK ABOUT UPDATING ANY SOFTWARE WHICH MIGHT RESOLVE THIS ISSUE, AS I AM SEEING ONLINE HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTS.ACTION?SEARCHTYPE=PROD&PRODTYPE=V&TARGETCATEGORY=A&ACTIVETAB=3&SEARCHCRITERIA.MODEL_YR=2015&SEARCHCRITERIA.MAKE=DODGE&SEARCHCRITERIA.MODEL=JOURNEY&SEARCHCRITERIA.PROD_IDS=1978691

01/29/2016
Components: SERVICE BRAKES
Incident Date: 12/31/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

ABS....BRAKING FAILURE....MY BRAKES FAILED ON 12/31/2015 SHORTLY BEFORE 3PM, I WAS LEAVING A SHOPPING CENTER PARKING LOT, A CAR WAS BACKING OUT, SO I WENT TO HIT MY BRAKES, AND THEY WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING OR SLOWING DOWN, I TRIED A SECOND TIME BUT STILL NOTHING HAPPENED, SO I AS I GOT CLOSER TO THE CAR, I VEERED AWAY FROM IT AND BUMPED A POLE TO STOP MY CAR, I WAS GOING BETWEEN 5-7 MILES PER HOUR, AND THE VEHICLE WOULDN'T STOP. MY VECHICLE HAD FRONT END DAMAGE TO THE BUMPER AND THE HOOD, AND NOT SURE IF THE BUMPER OR THE HOOD PRESSED AGAINST THE RADIATOR, BUT THAT NEEDED REPAIR AS WELL. MY INSURANCE COMPANY TOOK CARE OF THE DAMAGE, I LATER FOUND OUT WHILE MY VEHICLE WAS IN THE SHOP GETTING BODY WORK REPAIRED, THAT THERE WAS A RECALL ON MY ABS, SHORTLY AFTER I RECEIVED A RECALL NOTICE IN THE MAIL. NOT SURE IF THAT WAS THE REASON WHY MY BRAKES FAILED, BUT THEY ISN'T ANY OTHER EXPLANATION, MY VEHICLE WAS ONLY A LITTLE OVER 3 MONTHS OLD, AND SHOULDN'T HAVE HAD THAT PROBLEM. AFTER THE BODYSHOP COMPLETED THE BODY DAMAGE THE INSURANCE COMPANY TOWED IT TO THE CHRYSLER DEALERSHIP WHERE IT WAS PURCHASED AND THEY REFUSED THE VEHICLE STATING THEY WOULD ONLY FIX IT IF I ACCEPT RESPONSIBILITY FOR THE ACCIDENT, AND THAT I HAD TO PUT IT IN WRITING FOR THE INSURANCE COMPANY, SO THAT THEY INSURANCE COMPANY WONT MAKE THEM REIMBURSE THEM FOR THE DAMAGES THAT THEY ALREADY PAID FOR. (WHICH DIDN'T MAKE ANY SENSE TO ME.. I AM STILL WAITING FOR SOMEBODY TO ACCEPT THE RESPONSIBILITY AS TO WHY I DIDN'T HAVE ANY BRAKES, AND WHY THE INSURANCE COMPANY JUST DIDN'T HAVE THE REPAIR SHOP FIX THE BRAKES AS WELL. ...EVEN AFTER ALL THE FRONT END DAMAGE I'M STILL CONFUSED AS TO WHY THE AIRBAGS DIDN'T DEPLOY. MAYBE THERE IS A DEFECT THERE AS WELL.

01/25/2016
Components: AIR BAGS,SERVICE BRAKES
Incident Date: 01/15/2016
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THEY FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A DOG. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER, PASSENGER, AND CHILDREN LOCATED IN THE REAR OF THE VEHICLE SUSTAINED WHIPLASH. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

01/25/2016
Components: SERVICE BRAKES
Incident Date: 10/30/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP WHILE DRIVING APPROXIMATELY 75 MPH AND STRUCK A DOG. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

01/22/2016
Components: ENGINE
Incident Date: 01/22/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

01/21/2016
Components: POWER TRAIN,ELECTRONIC STABILITY CONTROL
Incident Date: 01/15/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE JERKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.

01/20/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 11/25/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/16/2016
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 01/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBGXET******
Summary

HAVE RECEIVED TWO NOTICES REGARDING THE DEFECTIVE ANTI-LOCK BRAKE SYSTEM MODULE. DEALER SAYS THEY WILL CALL WHEN PART IS AVAILABLE. SHOULD I BE CONCERNED FOR MY SAFETY? WHY IS THIS TAKING SO LONG TO RESOLVE?

01/12/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 01/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBG3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRICAL STABILITY CONTROL, SERVICE BRAKES, HYDRAULICS) HOWEVER, THE PART TO THE DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/08/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,ENGINE
Incident Date: 01/08/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

01/05/2016
Components: POWER TRAIN
Incident Date: 01/05/2016
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED FROM REVERSE TO THE DRIVE POSITION, THE TRANSMISSION JERKED VIOLENTLY. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS SHIFTED FROM THE DRIVE POSITION. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

01/04/2016
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 10/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGGXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/31/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 10/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/31/2015
Components: ENGINE
Incident Date: 08/03/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB4FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

12/30/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/28/2015
Components: SERVICE BRAKES
Incident Date: 12/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGG7FT******
Summary

DEALER R61 (DODGE TEMPE) HAS NOT CONTACTED ME NOR RETURNED MY CALLS. SO I HAVE NOT BEEN ABLE TO FIX THE PROBLEM.

12/21/2015
Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 09/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO SHAKE. IN ORDER TO STOP THE VEHICLE, THE BRAKE PEDAL NEEDED TO BE DEPRESSED SEVERAL TIMES. WHEN THE VEHICLE BEGAN TO ACCELERATE, THE VEHICLE WOULD JERK BEFORE MOVING FORWARD. THE CONTACT STATED THAT THE VEHICLE WOULD SWITCH GEARS AND MOVE VARIOUS SPEEDS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO FAILURES WERE FOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), WHICH DIRECTLY RELATED TO THE CONTACT'S FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

12/17/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCDG2FT******
Summary

RECEIVED SAFETY RECALL NOTICE STATING ABS AND/OR ESC COULD MALFUNCTION AND CAUSE A CRASH WITH OUT WARNING. DEALER/ FCA IS DOING NOTHING TO ENSURE SAFETY. PARTS ARE UNAVAILABLE, AND IT IS UNKNOWN WHEN PARTS WILL BE AVAILABLE. LETTER STATES THEY ARE CONCERNED ABOUT YOUR SAFETY YET THEY HAVE DONE NOTHING TO CORRECT ISSUE. I AM STILL TO DRIVE MY CAR OR I MUST RENT A CAR AT MY OWN EXPENSE.

12/15/2015
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 12/12/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKING SYSTEM FAILED. THE CONTACT STATED THAT THE VEHICLE TEMPORARILY SPED UP BEFORE THE BRAKES WOULD ENGAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,600.

12/15/2015
Components: ELECTRONIC STABILITY CONTROL,SERVICE BRAKES
Incident Date: 12/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

12/14/2015
Components: ENGINE
Incident Date: 12/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

12/14/2015
Components: ENGINE
Incident Date: 07/28/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 3C4PDCAB0ET******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THERE WAS A BURNING ODOR COMING FROM THE ENGINE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40.

12/14/2015
Components: ENGINE
Incident Date: 12/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

12/14/2015
Components: ENGINE
Incident Date: 12/14/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

12/11/2015
Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
Incident Date: 04/16/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE TO THE BRAKES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND NOTICED THAT THE FAILURE WAS RELATED TO THE RECALL SHE RECEIVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILIEAGE WAS 8,904.

11/30/2015
Components: FUEL/PROPULSION SYSTEM
Incident Date: 11/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDBG3FT******
Summary

THIS OCCURRED IN A DRIVEWAY UPON START-UP OF VEHICLE. THE VEHICLE REFUSED TO START DURING CRANKING OF ENGINE. DEALERSHIP WAS CONTACTED FOR ADVICE, THEY RECOMMENDED TO JUMP THE VEHICLE. DIRECTIONS WERE FOLLOWED WITH HOOD IN THE OPEN POSITION AND FUEL WAS OBSERVED SPRAYING OUT OF THE ENGINE COMPARTMENT UPON CRANKING OF THE ENGINE. THE DEALERSHIP WAS CONTACTED AGAIN IN WHICH THEY TOWED THE CAR TO THEIR SHOP TO DIAGNOSE THE PROBLEM. THEY NOTED THE FUEL LINE ATTACHED TO FUEL RAIL WAS IMPROPERLY INSTALLED (AT FACTORY AS DESCRIBED BY DEALERSHIP GARAGE) WHICH CAUSED THE FUEL TO SPRAY THROUGHOUT THE ENGINE COMPARTMENT.

11/25/2015
Components: ENGINE
Incident Date: 09/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000(ENGINE AND ENGINE COOLING) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/20/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB9FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND THERE WAS NO FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

11/19/2015
Components: UNKNOWN OR OTHER
Incident Date: 11/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3CUPDCAB1FT******
Summary

2015 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED THE DEALER HAS BEEN UNABLE TO REMEDY THE DEFECT. *JB

11/17/2015
Components: PARKING BRAKE
Incident Date: 10/26/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDGG5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE PARKED ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS DOWN A HILL. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED AND IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.

11/02/2015
Components: ENGINE
Incident Date: 06/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/30/2015
Components: UNKNOWN OR OTHER
Incident Date: 10/28/2015
Crash: No
Fire: No
Summary

THIS IS A RENTAL CAR, THEREFORE NOT POSITIVE IF IT'S A 2015 MODEL. WHILE DRIVING ON THE EXPRESSWAY, I SHIFTED IN MY SEAT AND MY FOOT ACCIDENTALLY TOUCHED THE HOOD RELEASE. THE HOOD OPENED WHILE DRIVING, ALTHOUGH NOT COMPLETELY SINCE IT HAS A SECONDARY HOOD LATCH RELEASE. THE HOOD WAS BOUNCING UNTIL I COULD SAFELY PULL OVER AT THE NEXT EXIT.

10/26/2015
Components: ENGINE
Incident Date: 07/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCABXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/20/2015
Components: ENGINE
Incident Date: 07/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/20/2015
Components: ENGINE
Incident Date: 08/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB7FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/19/2015
Components: ENGINE
Incident Date: 08/31/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 01/27/16 *BF UPDATED 4/23/18*JB *CN

10/19/2015
Components: ENGINE
Incident Date: 07/28/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/14/2015
Components: ENGINE
Incident Date: 08/03/2015
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/14/2015
Components: ENGINE
Incident Date: 10/13/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE JERKED AND LOST POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW SECONDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.

10/12/2015
Components: POWER TRAIN,STRUCTURE,ENGINE
Incident Date: 10/02/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

ON OCTOBER 2, 2015 WE PURCHASED A NEW 2015 DODGE JOURNEY THAT WAS UNDER A RECALL THAT WE WERE NOT INFORMED ABOUT FROM CARL GREGORY DODGE CHRYSLER JEEP IN ALBANY, GEORGIA. THE ENGINE BEAUTY COVER MAY DETACH FROM THE ENGINE AND COME IN CONTACT WITH THE CATALYTIC CONVERTER. SAFETY RISK: IF THE ENGINE BEAUTY COVER REMAINS IN CONTACT WITH THE CATALYTIC CONVERTER, UNDERHOOD SMOKE AND/OR A FIRE MAY OCCUR WITHOUT WARNING. REMEDY: THE ENGINE BEAUTY COVER MUST BE MODIFIED AND A MOUNTING SYSTEM MUST BE INSTALLED. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. WHEN I CALLED THE DEALER AT 2:15 PM ON OCTOBER 12, 2015 TO SEE WHY WE WERE SOLD A VEHICLE UNDER RECALL, THE SERVICE MANAGER TOLD ME "I DON'T KNOW WHAT YOU WANT ME TO SAY, IT'S NOTHING TO LOSE SLEEP OVER." IN A CONDESCENDING TONE. HE DID NOT KNOW HOW LONG IT'D BE BEFORE THE DEALER WOULD SEND OUT NOTICES OR HOW LONG BEFORE THE REPAIR COULD BE MADE.

10/07/2015
Components: ELECTRICAL SYSTEM
Incident Date: 10/06/2015
Crash: No
Fire: Yes
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

WHILE DRIVING DOWN THE HIGHWAY THE LEFT SIDE WINDOW SWITCH STARTED TO SMOKE. HE PULLED INTO A PARKING LOT AND TURNED THE VEHICLE OFF AND THE SMOKE STOPPED. HE THEN STARTED THE VEHICLE BACK UP AND FIRE CAME OUT OF THE WINDOW SWITCH.

10/07/2015
Components: ENGINE
Incident Date: 09/30/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/07/2015
Components: ENGINE
Incident Date: 09/29/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/06/2015
Components: ENGINE
Incident Date: 08/15/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/02/2015
Components: AIR BAGS
Incident Date: 10/01/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED AWAY BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 3,000. UPDATED 02/26/16*LJ; VEHICLE WAS TOTALED OUT NON-REPAIRABLE PER INSURANCE STATE FARM UPDATED 4/16/08*JB *TR

10/01/2015
Components: POWER TRAIN
Incident Date: 08/07/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDDAGXFT******
Summary

PURCHASED NEW JUNE 2015,. IN JULY 2015 CHECK ENGINE LIGHT CAME ON- AC PROBLEM -IT WOULD BLOW HOT AIR. THE SERVICE DEPT RESET THE CODES. THIS PROBLEM STILL OCCURRS INTERMITTENTLY. THE TRANSMISSION FAILED IN AUGUST 2015- SERVICE REPLACED THE ENTIRE TRANSMISSION AS EVERY GEAR/CLUTCH WAS BURNT. SERVICE RETURNED THE VEHICLE TO ME SEPT 10, 2015. TRANSMISSION FAILED AGAIN SEPT 16, 2015. TAKED BACK TO SERVICE DEPT- THEY "RELEARNED THE TRANSMISSION" RETURNED IT TO ME SEPT 18, 2015. TRANSMISSION FAILED AGAIN SEPT 23, 2015. AS OF OCTOBER 1, 2015, SERVICE DEPARTMENT STILL HAS THE VEHICLE. ALL 3 TIMES THE TRANSMISSION FAILED WE NARROWED AVIODED A SEVERE CRASH. THIS IS VERY DANGEROUS AND I HAD MY CHILDREN I NTHE VEHICLE WITH ME. I AM RESEARCHING THE LEMON LAWS IN MY STATE BUT THE DEALER IS NOT BEING COOPERATIVE ABOUT THE LEMON LAW STATUS. THE DEALER HAS GIVEN ME A VEHICLE TO DRIVE WHILE MINE IS IN THE SERVICE DEPT.

09/29/2015
Components: ELECTRICAL SYSTEM
Incident Date: 09/27/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBBXFT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED. MOMENTS LATER, THE VEHICLE WAS ABLE TO BE RESTARTED AND THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400.

09/14/2015
Components: UNKNOWN OR OTHER
Incident Date: 05/01/2015
Crash: No
Fire: Yes
Summary

MY SISTER AND I PURCHASED A DODGE JOURNEY 2015 , WE ONLY HAD IT APPROX 3 WEEKS, BRIEFLY AFTER RETURNING HOME WE FOUND THE CAR ON FIRE WHICH CAUGHT THE CARPORT AND EVENTUALLY THE HOUSE. FIRE INSPECTOR RULED CAR WAS STARTED BY THE VEHICLE. EVERYTHING WAS DESTROYED.

09/11/2015
Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Incident Date: 09/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

THIS IS THE THIRD TIME IN 3 MONTHS... THE CHECK ENGINE LIGHT TURNS ON, GOES OFF, THEN THE FUEL CAP LIGHT COMES ON. THE FIRST TIME WE WERE TOLD IT WAS A SENSOR AND THERE WAS A MINOR VAPOR LEAK DETECTED SO DODGE REPLACED THE SENSOR. THE SECOND TIME IT HAPPENED, THERE WAS A MAJOR VAPOR LEAK DETECTED SO THEY REPLACED THE GAS CAP. THIS IS THE THIRD TIME AND ARE WAITING TO SEE WHAT IS CAUSING IT NOW. ALSO, YET ANOTHER ISSUE OCCURRED IN WHICH THE AIR BAG LIGHT CAME ON AND THE AIR CONDITIONING FAN WOULD NOT BLOW, SUPPOSEDLY THAT SITUATION RESOLVED ITSELF ALTHOUGH THIS WAS WITNESSED BY THE SERVICE DEPARTMENT AT THE DEALERSHIP BECAUSE THEY COULD NOT RECREATE IT. FINALLY, WE PURCHASED A 4 CYLINDER AND LIVE IN A CLIMATE THAT GETS UP OVER 115 DEGREES. WHEN ACCELERATING, THE A/C BLOWS WARM. THE SERVICE DEPARTMENT HAS STATED THAT THIS IS A KNOWN ISSUE WITH THE 4 CYLINDER DODGE JOURNEYS.

09/11/2015
Components: ENGINE
Incident Date: 09/11/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

09/08/2015
Components: VEHICLE SPEED CONTROL
Incident Date: 07/23/2015
Crash: Yes
Fire: No
Vehicle Identification Number: 1C4RDJEG0EC******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO THE CONTACT'S GARAGE DOOR. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500.

09/04/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB0FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE LIGHT ILLUMINATED, THE GAUGES FAILED TO OPERATE, AND THE VEHICLE SHUT OFF. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE DEALER STATED THAT THE BODY CONTROL MODULE FAILED. THE BODY CONTROL MODULE WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.

08/25/2015
Components: VISIBILITY/WIPER
Incident Date: 08/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB8FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT OBSERVED THAT ALL OF THE WINDOWS WERE SEPARATING FROM THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

08/21/2015
Components: ENGINE
Incident Date: 08/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB1FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/20/2015
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 08/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB1FT******
Summary

WHEN I ATTEMPTED TO START THE VEHICLE BY PLACING MY FOOT ON THE BREAK AND PRESSING THE START ENGINE BUTTON, THE CAR INITIALLY BEGAN TO START BUT THEN SHUT OFF (IT WAS ON A HALF TANK OF GAS). I RELEASED THE BREAK, AND THEN MADE A SECOND ATTEMPT; PRESSING THE BREAK AND PRESSING THE START ENGINE BUTTON. THIS TIME THE ENGINE REPEATED THE INITIAL VEHICLE START SOUND (AS IF IT WERE COUGHING), UNTIL I HIT THE START ENGINE BUTTON TO TURN CANCEL THE PROCESS OR TURN THE ENGINE OFF. THE VEHICLE STARTED SUCCESSFULLY ON THIRD ATTEMPT. WHEN I GOT HOME, I NOTICED THAT THE VEHICLE'S ENGINE ICON WAS ON - NOT BLINKING, JUST ON. I TURNED OFF MY ENGINE, AND THEN TURNED IT BACK ON AND THE ENGINE ICON LIT UP AGAIN. THIS MORNING WHEN I WAS DISCUSSING IT WITH MY HUSBAND HE LET ME KNOW THAT A FEW DAYS AGO THE JOURNEY HOOD WAS POPPED. I DON'T EVEN KNOW WHERE THE HOOD POPPER IS, AND NONE OF MY PERSONAL BELONGINGS GOT SNAGGED ON ANYTHING SO I DON'T BELIEVE I AM THE ONE WHO POPPED IT.

08/19/2015
Components: UNKNOWN OR OTHER
Incident Date: 08/08/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB3ET******
Summary

WHILE DRIVING WHEN SLOWING DOWN FROM VARIOUS SPEEDS THE ENTIRE RADIO SYSTEM WILL SHUT DOWN AND REBOOT. THE AIR AND ALL CUTS OFF WHEN THIS HAPPENS. THE SCREEN HAS WENT BLACK, AND FULLNOF WILDNCOLOR AND JUST SIMPLE FALLS WHEN THIS HAPOENS THE SYSTEM REBOOTS AFTER A FEW MINUTES. TAKEN TO DEALERSHIP SEVERAL TIMES WITH NO LUCK. =/ ALSO IS STALLING AND BRAKE PETAL IS VERY HARD TO PUSH WHEN TRYING TO START.

08/18/2015
Components: ENGINE
Incident Date: 08/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB9FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

08/07/2015
Components: ENGINE
Incident Date: 06/21/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCB5FT5******
Summary

I HAVE HAD MY NEW 2015 JOURNEY SINCE MARCH 2015. THE FIRST INCIDENT WAS IN JUNE 2015. I WAS DRIVING AND MY CAR DIED WHILE DRIVING. I WAS IN THE MIDDLE OF THE ROAD THANK GOD NO ONE HIT ME FROM BEHIND. I PUT MY VEHICLE IN PARK AND RESTARTED IT AND IT STARTED SO I THOUGHT OK IT WAS A ONE TIME THING. NOPE AGAIN IN JULY IT DID THE EXACT SAME THING WHILE MY HUSBAND AND MY KIDS WERE IN THE CAR. THE CAR RESTARTED SO I TOOK IT IN TO THE DEALERSHIP FOR THE SECOND TIME WHERE THEY KEPT MY CAR FOR 2 DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. SO I TOOK IT HOME AND THE VERY NEXT DAY IT DIED AGAIN. I NOW HAVE A OPEN REPAIR CASE WITH CHRYSLER HOWEVER I HAVE BEEN GOING BACK AND FORTH LIKE A PING PONG BALL. I FEAR FOR THE SAFETY FOR MYSELF AND FAMILY AS I DO NOT TRUST MY CAR. I AM TRYING TO WORK WITH THEM TO GET ME A NEW CAR BEFORE I GO TO SEE A LEMON LAW LAWYER, I WOULD LOVE TO HEAR FROM ANYONE WHO HAS POSTED CONCERNS WITH THEIR JOURNEYS AS TO WHERE YOU ARE IN YOUR FIGHT WITH DODGE? I AM SO UPSET AS I BROUGHT THIS NEW VEHICLE TO AVOID REPAIR PROBLEMS AND I UNDERSTAND EVERY CAR HAS ITS ISSUES BUT I HAVE ONLY HAD MINE FOR 5 MONTHS!!

07/31/2015
Components: ENGINE
Incident Date: 06/01/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE REQUIRED FURTHER INVESTIGATION AND CONTINUED TO REMAIN AT THE DEALER FOR TWO CONSECUTIVE WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,800.

07/31/2015
Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/19/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB3FT******
Summary

WAS DRIVING OUTT OF STATE IN A 5 MONTH OLD VEHICLE. WE THEN STOPPED AT A FOOD PLACE FOR ABOUT 25 MINUTES. WHEN I TRIED TO START THE CAR, BRAKE PEDAL WAS HARD AND WOULD NOT GIVE WAY, DASH LIGHTS LIT UP RUN LIGHT AS WELL BUT VEHICLE DID NOT START. ON SEVERAL OCCASSIONS THE SAME THING HAPPENED WITH NO RESULTS. AFTER 5 ATTEMPTS, THE VEHICLE FINALLY STARTED AND THE CHECK ENGINE LIGHT LIT UP. LIGHT STAYED ON FOR 4 DAYS AND THEN WENT OFF. CONTACTED DEALERSHIP, AFTER INSPECTION DETERMINED CRANKSHAFT SENSOR MESSAGE WAS RECORDED. PART WAS ORDERED AND REPLACED. HOPE THIS FIXES THE PROBLEM. HAVE SEEN ALL OLDER MODELS HAVE SIMILAR ISSUES. HOPE DODGE ADDRESSES ANT EXSISTING ISSUES ON NEW MODELS.

06/24/2015
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 06/18/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB5FT******
Summary

WHILE DRIVING HOME MY 2015 DODGE JOURNEY (WHICH ONLY HAD 2,108 MILES ON IT) DIED WHILE DECELERATING TO TURN INTO MY NEIGHBORHOOD. PRAISE GOD, NO ONE WAS BEHIND ME AND I HAD TO CRANK THE WHEEL TO PULL OVER TO THE SIDE OF THE ROAD AS THE POWER STEERING AND BRAKES ALSO DIED. THERE WERE NO WARNING SIGNS, INDICATORS, LIGHTS, ETC. I PUT THE CAR IN PARK AND HIT THE START BUTTON AND IT STARTED RIGHT UP. I IMMEDIATELY CALLED THE DEALERSHIP AND TOLD THEM I WOULD BE BRINGING IT TO THEM IN THE MORNING. THEY HAVE NOW HAD MY CAR FOR 5 DAYS AND CAN'T FIND ANY ERROR CODES IN THEIR COMPUTER WHEN RUNNING DIAGNOSTICS AND "CAN'T REPRODUCE THE STALL". THEY ARE KEEPING IT FOR A FEW MORE DAYS TO "PUT MORE MILES ON IT TO SEE IF THEY CAN REPRODUCE IT" AND ALSO HAVE A CALL INTO THEIR CORPORATE ENGINEERS AND ARE WAITING TO HEAR BACK FROM THEM. I TOLD THE SERVICE MANAGER AT THE DEALERSHIP THAT THIS WAS A KNOWN ISSUE WITH THE T.I.P.M. (TOTAL INTEGRATED PROGRAM MODULE) ON OLDER MODELS AND IN FACT 2 WERE REPORTED AT HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2014/ FOR 2014 MODELS. HE CLAIMED THAT THIS DEFECT IS ON OLDER MODELS 'ONLY' AND WASN'T THE PROBLEM. ALTHOUGH THEY ARE MAKING SOME UPDATES TO THE CAR'S COMPUTER SYSTEM WITHOUT KNOWING IF THIS WILL FIX IT, HE SAID IF THEY CAN'T DIAGNOSE OR REPRODUCE THE ISSUE, THEY WILL RETURN IT TO ME AND BASICALLY JUST HOPE IT DOESN'T HAPPEN AGAIN. ONE WEBSITE THAT REPORTED THIS EXACT ISSUE ON OLDER MODEL DODGES (VARIOUS MAKES/MODELS) IS: HTTP://WWW.CHRYSLERPROBLEMS.COM/PROBLEMS/200-ENGINE-DIES-WHILE-DRIVING.SHTML . THE REPORT SHOWS MY EXACT SITUATION! ENGINE DIES WHEN DECELERATING, NO WARNING INDICATORS, ONCE KEY IS TURNED TO OFF, IT RESTARTS, DIAGNOSTICS AT THE DEALERSHIP SHOWED NO COMPUTER CODES INDICATING FAILURE. I'M TERRIFIED THAT IT WILL HAPPEN AGAIN ONLY PERHAPS IN A MUCH MORE DANGEROUS SETTING.

05/25/2015
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/24/2014
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCGB7FT******
Summary

I HAVE HAD MY CAR RIGHT AT 3 MONTHS AND IT JUST SHUTS OFF WITH NO WARNING. I HAVE CHILDREN IN THIS CAR GOING DOWN THE INTERSTATE AND IT JUST SHUTS OFF. THERE IS NO WARNING SIGNS AND NO WAY TO GET IT OFF THE SIDE OF THE ROAD. I'M JUST DEAD IN THE WATER HOPING NO ONE WILL REAR END US. IT HAS BEEN IN THE SHOP 2 TIMES AND THEY HAVE IT A DAY AND SAY SHOWS NOTHING AND SEND IT BACK TO ME. IT IS VERY HARD TO GET IT INTO THE SHOP AND THEY ACT LIKE I'M THE PROBLEM CAUSE THEY CAN'T FIND IT. IT'S MY ONLY CAR AND I KEEP TELLING THEM WHAT IS GOING ON AND THEY SAY JUAT KEEP DRIVING IT. IT TAKES SEVERAL MIN FOR IT TO FINALLY START THEN IT SEEMS TO CLEAR OUT THE CODES. I HAVE CALLED THEM AND EXPRESSED MY CONCERNS ABOUT THE SAFETY OF MY KIDS AND MY SELF. THEY SEEM TO NOT BE WORRIED. BUT I HAVE SEEN I'M NOT THE ONLY ONE WITH THIS PROBLEM AND NOTHING IS BEING DONE. I GUESS WHEN IT KILLS MY FAMILY OR SOMEONE ELSE THENAYBE SOMETHING WILL BE DONE. THIS HAPPENS AT LEAST 3 XS A WEEK IF NOT MORE AND I HAVE NO CLUE WHEN IT WILL HAPPEN. IT'S VERY SCARY. PLEASE CAN U HELP ME BEFORE MY FAMILY ENDS UP KILLED.

05/13/2015
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 01/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCEG6FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE SERVICE ENGINE AND TRACTION CONTROL WARNING LIGHTS FLASHED. IN ADDITION, THE GEAR WAS DIFFICULT TO SHIFT OUT OF DRIVE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO A DEALER ON A SECOND OCCASION WHERE IT WAS DIAGNOSED THAT A LEVER FAILED IN THE TRANSMISSION PAN. THE VEHICLE WAS REPAIRED. ADDITIONALLY, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.

04/30/2015
Components: POWER TRAIN
Incident Date: 04/06/2015
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCAB2FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO JERK EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000.

12/05/2014
Components: ENGINE
Incident Date: 11/19/2014
Crash: No
Fire: No
Vehicle Identification Number: 3C4PDCBB5FT******
Summary

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS VIOLENTLY SHAKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8.

6 Recalls

for 2015 DODGE JOURNEY
07/11/2014
CAMPAIGN NUMBER: 14V711000
EQUIPMENT:OTHER:LABELS
With inaccurate information on the tire placard, the operator may overload the vehicle, increasing the risk of a crash.
Campaign Number: 14V711000
Manufacture: Chrysler Group LLC
Components: EQUIPMENT:OTHER:LABELS
Summary

Chrysler Group LLC (Chrysler) is recalling certain model year 2014-2015 Dodge Journey vehicles manufactured October 25, 2013, to August 22, 2014. The affected vehicles may be equipped with tire placard labels which contain inaccurate seating capacity and occupant/cargo combined weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110, "Tire Selection and Rims for Passenger Cars."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

07/07/2015
CAMPAIGN NUMBER: 15V431000
ENGINE AND ENGINE COOLING:ENGINE
If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
Campaign Number: 15V431000
Manufacture: Chrysler (FCA US LLC)
Components: ENGINE AND ENGINE COOLING:ENGINE
Summary

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

19/10/2015
CAMPAIGN NUMBER: 15V675000
ELECTRONIC STABILITY CONTROL
If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.
Campaign Number: 15V675000
Manufacture: Chrysler (FCA US LLC)
Components: ELECTRONIC STABILITY CONTROL
Summary

Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

06/05/2016
CAMPAIGN NUMBER: 16V273000
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Campaign Number: 16V273000
Manufacture: Chrysler (FCA US LLC)
Components: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Summary

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

07/07/2017
CAMPAIGN NUMBER: 17V432000
AIR BAGS:FRONTAL
Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Campaign Number: 17V432000
Manufacture: Chrysler (FCA US LLC)
Components: AIR BAGS:FRONTAL
Summary

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

17/05/2018
CAMPAIGN NUMBER: 18V332000
ELECTRICAL SYSTEM:WIRING
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Campaign Number: 18V332000
Manufacture: Chrysler (FCA US LLC)
Components: ELECTRICAL SYSTEM:WIRING
Summary

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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