2015 Ford Explorer 4 DR SUV AWD

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, a carbon monoxide odor was detected coming from the cabin air vents, which caused the contact and his passenger to have headaches. The vehicle had previously been serviced by the dealer for the recurring failure. The dealer had diagnosed the vehicle with an unknown failure, and an unknown part was replaced; however, the failure recurred. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 86,000.

The steering system failed twice without notice. The car would not steer while running, nearly causing an accident. The problem had been reproduced and confirmed by the dealer. Uknown if the component was inspected by the manufacturer. There were no warning lamps or messages, the steering simply stopped responding and locked up.

When making a right hand turn I noticed that the car began making knocking/thumping noises. Shortly after those noises began, when I attempted to turn left the steering wheel got stuck in the left turn position. I had to jerk the steering wheel hard to get it to straighten out. If I had not been able to get it straightened out I could have driven off the road or into oncoming traffic. Ford had to replace the entire steering rack and the dealership acknowledged that this is a known issue for 2015 Explorers.

Hello I went to the dealership many times. Every time I go for the recalls. They saying that the parts not available. I’m not sure what’s going on. They keep telling me try with us in a month. This is unprofessional and unacceptable. The recall for the suspension and the passenger door panel. By the way I tried 2 different dealership. On in eat Rutherford.NJ. And on I. Hackensack,NJ. Please advice.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle there was an odor of mildew inside the cabin of the vehicle. Upon inspection, it was discovered that water had leaked under the floorboards and the carpet was extremely wet causing black mold to develop under the carpet. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 124,000

I was driving and my power steering failed. The following messades appeared on my dash: Terrain Management System Fault Service AdvanceTrac Hill Assist Fault Electric Power Steering Failure. I was able to turn off the car and turn it back on again and the messages went away and my power steering worked again. A few days later, same issue occurred and the power steering never came back. Very hard to turn currebtly. I did some research and found that Ford had issued a recall for the same issue in previous years for the Explorer. I also found thousands of other owners had the same issue with the 2015 Explorer. Ford needs to step up and issue a recall on the 2015 Explorer for the power steering issue gefore someone is injured or killed.

Halogen headlights (9005) are extremely dim which is a known safety issue. Customers are upgrading from halogen to led and xenon. I believe newer explorers upgraded headlights to led. I want Ford to recommend Led headlight alternative at my cost or fix this problem with recall. Drivers are flashing their headlights at nighttime because they think my lights are not on? Many hits on the internet concerning Ford Suva/truck halogen headlight issues.

The steering on my 2015 Explorer, the rack and pinion, is broken. My SUV has only 55K miles and has never been driven off-road. For repairing this issue, the cost is $3300. I called Sheehy of Gaithersburg, from whom I purchased the SUV, and told them the problem after finding out that this was a known issue. According to them, they are aware of it, but there is no remedy at this time. I was a bit bewildered because there was a remedy, i.e., fix the rack and pinion. Nevertheless, I was told that it was okay to drive with faulty steering despite the safety issue; furthermore, I won't be reimbursed if I decide to fix it. I am just so disappointed that Ford is okay with taking such a position, especially since it is a known safety issue.

“CO” Carbon Monoxide Poisoning, Re: Ford Motor Company (No.0:14-cv-61344-WPD 2015 Ford Explorer Sport, “CO” Carbon Monoxide Poisoning, 2015 Ford Explorer Sport, A grate Mechanic has no idea on Vapor Collection or Chemical Analysis To; Ford Motor Company Customer Relations [XXX] Attention; [XXX] 07/06/2021 03/04/2021 Case Number [XXX] and Other CAS Numbers Since Initial and Continual, Complaint Filed 08/20/2015 and Continuing Even Today From; [XXX] Military USAF Retired TSgt [XXX] Subject; This was my 17th Ford Purchased, and MY LAST… I Purchased My 2015 Ford Explorer Vin [XXX] and Filed a Complaint 08/20/2015 Requesting Help from Rich Ford Albuquerque New Mexico with the Carbon Monoxide in my 2015 Ford Explorer Sport Vin [XXX] that is Continuing Today see notes attached, 08/20/2015 I Bought My NEW, 2015 Ford Explorer Sport, Vin [XXX] For $59,000 Dollars At Rich Ford Auto Dealership, (505) 292-0000 8601 Lomas Blvd NE, Albuquerque, New Mexico. 87111 (505) Service Righter [XXX] in 08/20/2015 Now Service Manager [XXX] Rich Ford Service Manager [XXX], confirmed they have done this and all notices from Ford, TBS16-0165 became Ford recall program 17N03 and supplement #1 dated October 26/2017 expires December 31/2019 Service Manager [XXX] Informed me that I would be charged for any further Service I filed complaints 08/20/2015 up Until Today with, Rich Ford, Ford Motor Co, Ford Motor co.com, with NO response. Co2 Carbon Monoxide Exhaust Complaint, I have become; Red Skin, Sleepy, Sick, Nauseous, Vomiting, 08/20/2015 The Rich Ford Auto Dealership Salesman Informed me that this was that new car smell, I filed complaints 08/28/2015 Until Today with, The Rich Ford Auto Dealership Salesman Infor INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was driving my Ford Explorer and pulling a trailer behind it. I was about half way through a left hand turn at a major intersection when the power steering stopped working and my vehicle jerked hard to the right. Myself and my family were put at risk due to me barely being able to control the vehicle enough to avoid a collision with another vehicle, a telephone pole, and a curb after the steering system failed. The vehicle was taken to the dealership where the entire steering system was replaced at the cost of $2,500 to my family. There were no indications of any problem before this occurred.

I was pulling out on busy road and once i entered the road the car started to shutter. The vehicles power train management. System error flashed on the dash and I lost all power to the engine. I put my foot to the floor and nothing happened. Lucky I was nearly able to get over to the side of the road. I then put the vehicle into park and the engine started to shake violently. I then shut the car off to make sure the engine did not get any further damage. Once turned back on everything seemed normal. This was ver scary. Ford needs to address this issue as it seems to be more common after doing research.

My child was trying to buckle her seatbelt (right seat, middle row) and the part that you insert the metal into snapped apart. HUGE safety issue. What if it broke during an accident. We were sitting still (car in park) in our driveway thankfully.

Explorer has approximately 69k miles. Rack and pinion has to be replaced. Rubbing sound when wheel is turned and steering wheel 'sticks' when turned. Power steering power is also affected. Not under warranty. Checked by independent repair shop.

Vehicle placed in park, driver exited vehicle, vehicle disengaged from park and advanced forward. Vehicle stopped by crash. Ford customer relations was notified and documented concern. Driver injured attempting re-enter vehicle to apply brake. Powertrain assembly or shift linkage possible result of issue.

Was driving at a speed of 45 mph. Suddenly my power steering went out. Could barely steer it. A steering assist fault service required and advance trac system lights came on. My 4 wheel drive did not work. I have had this vehicle for 3 years and only put 20,000 miles on it. It has a little over 100.000 miles on it. It is gonna cost me 2400.00 to have this issue fixed. I noticed a lot of 2015 Ford Explorer Sport vehicles are having this concern! Please help us!! Thank you so much!

Water pump and leaking

This is the 4th time this has happened. When driving on the highway all of a sudden warning bells go off dashboard lights up indicating Terrain Fault. Power steering goes out almost causing me not to make my turn. I pull over and look and I have error about Power assist, terrain fault and one other I don’t remember. At this point I am under able to steer the vehicle. So I turn it off for a few minutes and restart it and what do you know…. Everything is just fine. This is very sporadic and by the time I take it in to read codes none are there. When I speak to the dealership they act like they have never heard of this happening.

I was stopped on the highway behind two other cars that were also stopped at a lane merger. A car hit my vehicle from behind and the impact caused my vehicle to hit the car in front of me, and that car to hit the car in front of them. When I unbuckled my seatbelt and got out of my vehicle, I noticed that my seat (driver's seat) had reclined backwards. I have lower & mid back pain as a result of the crash. My vehicle is currently at a tow lot where it has been labeled a total loss.

The rack and pinion is bad and grinds when turning. Yes vehicle is available for inspection if needed. no warning lamped have shown up to date other than major grinding when turning.

The reverse camera randomly cuts out while I am reversing. I have almost hit cars and can't rely on it to back up safely.

My SRS air bag light came on intermittently and is now on all the time. A internet search showed many years of explorer also have this problem. It appears MANY owners are having this same safety problem and Ford is charging full price for repair. CLEARLY A SAFETY ISSUE WHEN AIR BAGS ARE NOT WORKING. A RECALL IS NEEDED!

The contact owns a 2015 Ford Explorer. The contact stated that while his son-in-law was driving, the power steering assists error message was displayed however, the vehicle was still drivable. The contact stated that the turn signal failed to stay in place while signaling left or right turn. The turn signal switch failed to operate. The contact stated that several days later while driving the steering wheel was difficult to maneuver. The vehicle was taken to the dealer a month later where the failure was diagnosed as the rack and pinion needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 60,000.

My son-in-law was driving our car with his family and the power steering went out while on the highway. The error message on the car was “Steering Assist Fault Service Required’. He could barely control the car to get it off the highway and back home. My husband took it to the dealership the next day but the error message had disappeared. The dealer was unable to diagnose the problem because they couldn’t get the diagnosis code for the issue. Then I was out with my step daughter driving the car and the power steering went out, same error message along with a new error message that read “Steering Fault Service Now”. This has happened several times so we took the car back up to the dealership and they have told us that they can’t replicate the problem and can’t get the diagnosis code so they can’t fix anything. The car has been with them for five days. I explained to the service writer that this issue keeps happening and the car keeps giving us the error message. Are we supposed to just wait until it goes out again and we end up in a horrific car accident? I have read incidents on this site with the same year, make and model all talking about the same issue yet Ford hasn’t recalled the 2015 Explorer to fix this problem. We have photos of the error messages and showed the service writer yet as it stands now they can’t do anything.

The contact owns a 2015 Ford Explorer. The contact stated while driving 5 MPH and turning into a parking lot, the steering wheel inadvertently seized. The warning message "Steering Malfunction, Serviced Needed" appeared on the instrument panel. The contact stated that she turned off and restarted the vehicle however, the failure persisted. The contact was able to pull into a parking space with assistance. The vehicle was towed to the dealer who diagnosed that the steering column needed to be replaced, and that the failure was a manufacturer’s defect. The contact stated that the vehicle was not repaired and was towed back to her residence. The manufacturer was notified of the failure and advised the contact that they could not assist because there was no open recall related to the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.

I drove to a soccer tournament with my wife and 3 small kids over 2 hours away from my home. about 5 mins away I received an alert that my advance trac system was disabled. When I was pulling in the hotel parking lot I received a warning that I had a steering system failure and to stop the vehicle. At this point it the power steering was totally disable and I barely missed hitting a parked car due to lack of steering control. I was able to guide the Explorer to an open space in the hotel parking lot. I was totally frustrated and terrified because if the failure had happened just two minutes earlier I would have likely crashed at highway speeds! So I was stranded in a new town 2 hours away from home with no idea how I was going to get home or how to get my Explorer diagnosed. I had the Explorer towed to a nearby dealership. (Midland Ford in Midland Michigan) to get it diagnosed. In the meantime I had to find away to get my kids and my wife back home 2 hours away before Monday morning (School & Work) without a car and on a Sunday. I was able to to find a way home but we arrived very early Monday morning. I am now facing a repair job of $2600. I surely do not think that I should pay for what is apparently a common and known defect for my Explorer. A clear safety issue that put me and my family at risk while leaving me stranded 2 hours from home.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH, the steering wheel became difficult to maneuver. The "Steering Assist Fault Service Required" and "Service Advance Track" messages were displayed on the instrument panel. The contact pulled into a nearby parking lot. The contact stated she turned off the vehicle and when she restarted the vehicle, the steering wheel was easier to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring while driving. The dealer was made aware of the failure and advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000.

Power steering assist light came on and I lost my power steering all of a sudden. Stopped car turned it off started again and it worked for a minute then came back on.

The contact owns a 2015 Ford Explorer. The contact stated that he noticed that the passenger’s side door panel was fractured, and the back of the trim panel was exposed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that they could not complete an unknown recall repair on the vehicle because the extended warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,000.

Pulled on driver side door handle to open and handle came apart. Smaller piece fell off and larger handle part pulled out from the door.

While my son was driving our 2015 Explorer on the highway @60 mph a month ago, the black mounding trim piece on the driver’s side windshield went flying off, along with a rubber strip that caused him to swerve lanes, almost creating an accident. Then, last week I was driving on the highway through a construction zone late at night when a large black plastic piece(the trim molding on the other side of the windshield) flew off the passenger side and a two foot piece of thick gooey rubber was flapping on my windshield. Fortunately, there were no cars behind me as it occurred, because it startled me and I swerved a little bit & had to quickly pull off the road and ended up have to pull off the flapping/dangling rubber piece because it would not be go back on and was slapping tar on my windshield and body of the vehicle. Ford has advised they want nearly $1,100 to fix the issue which I see from numerous other posts, and from 3 other Explorers I’ve noticed this last week alone in my neighborhood with the same exact defect problem. This is obviously a well known issue as per the numerous posts here, the comments from the two Ford dealerships I’ve been to and a Safelite Auto Glass Repair shop who advised they’ve seen many of these same exact instances on Explorers. It’s unbelievable that the NHTSA hasn’t required Ford to do a recall on these, and it’s despicable that Ford hasn’t proactively offered to replace or repair these for owners, - but instead seems to have no problem gouging consumers on repairs that they tell them they need to pay for themselves!

When I purchased this vehicle I noticed there was a fawl smell like rotten eggs or sulfer when you would push on gas. I mentioned it to the dealer they said they kneew about it and there was a recall to fix it. I brought it in a few times as each time they never seemed to be able to fix it. It made my whole family sick, headaches, nauseua, sleepy. I was scared to drive my family in my car. I looked up this incident to see if others had same issue and there were many across the board that all said the same thing and FORD would not do anything about this. I tried to trade my car in manytimes and have them do an exchange they did nothing. I am ready at this point to hire a lawyer and sue FORD for this. what else can be done

The contact owns a 2015 Ford Explorer. The contact stated that while driving at undisclosed speeds, the vehicle lost power on several occasions. The vehicle was restarted and operated as designed. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty throttle body. The vehicle was not repaired. The manufacturer was notified of the but no further assistance was provided. The failure mileage was approximately 96,000.

The rear backup camera continually fails due to what appears to be a faulty electrical connection. It stops working while in the middle of a backup almost causing a collision. sometimes it does not work at all.

When I put my car in reverse and start backing up my backup camera screen flickers and then goes completeley blank. My 2015 Ford Explorer only has 31,000 miles on it.

Electronic steering assist gear failed and complete loss of steering was experienced. Driver was traveling at 45 MPH at the time of failure which could have resulted in serious injury or death. Ford was contacted 72 hours ago and has failed to make contact.

Driver side air bag light on.

Multiple times I have started vehicle and the “steering assist fault service required” light has come on. Never stays on for long and still able to drive car. Spoke with Ford dealership and they said I need to bring it in when the light is on. Well the light has come on as well as “service advance Trac” light and now I can not drive my car. Have lost all power steering. I have looked up recalls and see that this has been a problem for 2011-2013 and a lawsuit in process for 2016-2018. Not sure why 2015 is not also a recall because I have seen multiple complaints for the same problem. I believe this is a Ford problem and should not have to pay to have this fixed. I am lucky I was still in my driveway when this happened. I now have to pay a towing company to get my car to dealership to have serviced, when it could have been taken care of multiple times if it was included in recall.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the front windshield bonding fracture and disconnected structing another vehicle. The contact also mentioned that an abnormal fume odor appeared in the interior cabin from all vents. The vehicle was taken to the dealer where it was diagnosed and inspected which the technician was unable to duplicate the issue. The vehicle was not repaired. The contact mentioned a recall however while conducting a recall search there was NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING) as a possible solution to the failure, however, the VIN was not included in the action number. The manufacture was notified of the failure and informed the contact that no recalls was under the VIN. The failure mileage was approximate 26,000.

merging northbound 280 on the freeway, lost all power to vehicle.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the steering assist fault and service advanced track warning lights were illuminated, and the vehicle became difficult to steer. The contact continued driving for two miles from where the failure occurred to her residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact received notification of NHTSA campaign number: 20V675000 (Suspension) however, the vehicle was not yet taken to be repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximate 102,000

Driving on highway at 65 MPH. All the sudden a "Terrain Management" fault error with a wrench icon appeared, and car lost speed and was vibrating. Turned the car off and then on and the fault cleared. The error message is not explained in the user manual and no suggestions how to fix it.

Front rack and pinion while driving experiencing loss of steering control could be fatal if not strong enough to control vehicle inspected and confirmed that it is the rack and pinion

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and Midway Ford (2777 Snelling Ave N, Roseville, MN 55113:(651) 636-8200) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Power train and control is bad

Rear backup screen failed to appear on screen. (Rapid flashing on and off)

The contact owns a 2015 Ford Explorer. The contact stated the sunroof was leaking into the cab and floored the floors with 45 inches of water. The contact took the vehicle to a body repair shop and drained the lines of the rooftop. The contact stated she continues to experience the failure. The contact called a local dealer to make them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. The contact stated the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Explorer. The contact stated while his son was driving 40 MPH, the accelerator pedal was depressed and an abnormal sulfur odor was detected in the cabin of the vehicle. There was no warning light illuminated. The contact's son drove the vehicle to his residence. The vehicle was taken to the dealer and an unknown manufacturer’s recall repair was performed. The contact stated that the sulfur odor was still present while driving the vehicle. The contact reference NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling) and NHTSA Action Number: PE16008 (Engine and Engine Cooling, Structure). The vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.

The contact owns a 2015 Ford Explorer. The contact stated that rainwater was discovered inside the cabin of the vehicle on the front passenger’s side of the vehicle. Upon inspection, it was determined that a section of the front windshield seal had dry rotted allowing the rainwater to enter the vehicle and causing the front windshield to be unsecured. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 95,000.

In July 2020, after car had sat mostly unused from March 2020 to June 2020 due to the pandemic lockdown, steering binded up while turning left out of a parking lot at a slow speed. Had to yank the steering wheel to get it to return to normal steering. Made a popping sound when yanked. Didn’t happen again but in September 2020 started noticing a lot of popping when the wheel would turn left or right at slow speeds. Took car to Meineke. They diagnosed need for new front struts. These were replaced at a cost of $1000. Popping stopped until about November 2020. Noticed it again only intermittently when pulling out of driveway and turning steering wheel far left or right. Would hear a single pop sound. From then until June 2021 would notice this intermittently and had steering bind up again probably 2 more times. Very terrifying to have to yank hard to get steering wheel to turn correctly when driving in traffic. Steering did seem a little loose as well. After reading about the hundreds of complaints about rack and pinions going bad on 2014-2016 explorers and seeing that my car’s symptoms were exactly the same I knew this had to be the issue. I took the car to Meineke and they wanted $3600 to replace the rack and pinion which was way too much. Ford dealer at Oxmoor replaced for $1988. The car had 103,000 miles when the problems started. It had a certified preowned warranty through 100,000 miles so of course this wasn’t covered but a rack and pinion should not fail in a 6 year old car with barely over 100K miles. And having steering that doesn’t work is extremely dangerous. Ford needs to step up and take responsibility for this failure and do a recall in ALL explorers that are having this issue and replace the rack and pinions and reimburse those that have had to pay out of pocket for it. My father worked for Ford and I’ve been loyal to this brand but after spending over $3000 on a car in a matter of 6 months that is barely 6 yrs old, I’m done with Ford.

Steer gear column going out

Driving at interstate speeds I lost total ABS, Traction Control, and Stability Control systems. Putting the lives of my entire family at risk. Also catylatic converts have gone bad

Rack & Pinion failed on 09MAY21; I did not keep the old one, so unfortunately it is not available for inspection. My safety or the safety of others was put at risk; I was turning onto an active roadway from a local store parking lot, when the steering inexplicably locked up on me in the middle of the turn. It freed enough momentarily, by wrenching with all my strength back and forth on the wheel, to get back off of the road onto the shoulder. I narrowly avoided being hit by oncoming traffic in the southbound lane coming down the hill. Yes, the problem was reproduced & confirmed at an independent service center. He placed it on the lift, we both took turns turning the wheel slowly to the right and left; you could both hear and feel the distinct sound of gears clicking & popping after being turned approximately 2/3rds of the way to the right, then back to the left. We took turns standing under the rack and pinion electric steering box, if you placed your hand on the bottom/base, you could feel the hard thump when the wheel was turned as described above. The wheel would intermittently lock up, requiring us to yank hard on it both ways to free it up. No, it was not inspected by anyone aside from myself and the mechanic. No, there weren't any warning lamps, messages or other symptoms of the problem prior to the failure. It failed suddenly at approximately 93,000 miles.

EXHAUST FUMES INSIDE INTERIOR-This seems to only occur on road trips where fast and hard acceleration is needed for highway driving which is not something we normally due. Since we have owned the vehicle, on every occasion of strong hard acceleration there is a strong exhaust / spent fuel smell being brought into the cars interior. We have reached out to the local Ford Dealer several times but without satisfactory results. The exhaust fumes continue to exist in the cars interior upon hard and fast acceleration. My wife just returned from a interstate road trip with signs of exhaust fume poisoning with an extreme headache and very lethargic.What is it going to take for Ford to fix this problem or for a recall to be issued. Will it take fatalities or long term respiratory issues before anything is done to solace this issue. Besides the huge concern about the car owners safety and health; what about the potential diminished resale value of the vehicle due to Ford’s negligence to truly fix this exhaust issue.

2015 Ford Explorer. Consumer writes in regards to NHTSA safety recall 20V-675. Consumer would like to know when parts will be available to perform safety recall. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

At 89,000 miles I was going 65 mph headed home when my window pillar flew off just so happen the vehicle behind us didn’t get affected by it. I am reaching out because there should be a recall on this. This is unacceptable for you to even pay for something with a part that will come off. Reach 100,000 popping noise when turning. What’s the issue Ford.

While driving my vehicle my power steering went out. This was while making a left turn. Luckily there were not other vehicles in close proximity and I was able to safely pull into a parking lot. The Ford dealership said that it is the steering rack and after some online research this seems to be a common issue that isn’t being recalled by Ford.

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic and was referred to an authorized dealer. The local authorized dealer was contacted and made aware of the failure. The vehicle was not yet diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

WHEN STOPPED FOR THE AT LEAST THE DURATION OF A STOP LIGHT, WHILE IN DRIVE WITH BRAKE PEDAL COMPRESSED, CAR WILL SOMETIMES DROP IN RPMS AND ALSO ATTEMPT TO ACCELERATE FORWARD.

WHEN DRIVING AT LOW SPEEDS, BELOW 30 MPH, STEERING BECOMES DIFFICULT AND WHEN TURNING THE STEERING WHEEL AND RELEASING IT COMING OUT OF A TURN, THE STEERING WHEEL GETS STUCK BEFORE IT RETURNS TO THE STRAIGHT POSITION. WHEN DRIVING AT HIGHWAY SPEEDS, THE STEERING WHEEL IS VERY DIFFICULT TO TURN, ALMOST AS IF THE POWER STEERING HAS STOPPED WORKING. HOWEVER, NORMALLY AT HIGHWAY SPEEDS, NO POWER STEERING IS NOT AN ISSUE, BUT BECAUSE THIS MODEL HAS AN ELECTRIC POWER STEERING MOTOR, IT SEEMS THAT THE ELECTRIC MOTOR FIGHTS THE OPERATOR AT HIGHWAY SPEEDS. THE RESISTANCE FELT WHILE TRYING TO STEER AT HIGHWAY SPEEDS IS VERY SEVERE AND ALMOST CAUSED AN ACCIDENT, AND THE RESISTANCE OF THE STEERING WHEEL TO GO BACK TO STRAIGHT AT LOWER SPEEDS IS ALSO SEVERE.

I TOOK MY 2015 FORD EXPLORER XLT IN TO FORD DEALERSHIP TO HAVE RECALLS TAKEN CARE OF TO SEE IF THE ONE RECALL WOULD TAKE CARE OF THE STEERING PROBLEM AND IT DIDN'T. WE HAVE BEEN DRIVING THE EXPLORER SINCE JULY OF 2020 WITH NO POWER STEERING BECAUSE IT'S OUR ONLY VEHICLE. DEALER SAID IT WOULD COST ME 140.00 FOR THEM TO FIND OUT THE PROBLEM. CAN'T AFFORD IT. IS IT GOING TO TAKE SOMEONE TO BE KILLED FOR FORD TO TAKE CARE OF THIS PROBLEM??????? MY WIFE DROVE TO THE STORE WITH NO PROBLEM AND SHE CAME OUT AND GOT IN AND STARTED IT AND HAD NO POWER STEERING.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO DAMEROW FORD (12325 SW CANYON RD, BEAVERTON, OR 97005, (800) 732-8633) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

I NOTICED THAT I STARTED TO FEEL LIGHT HEADED AND WENT TO MY DOCTOR. AT FIRST IT WAS THOUGHT TO BE MY ALLERGIES. THE CONDITION ONLY WORSENED TO THE POINT WHERE I COULD NOT STAND WITHOUT GETTING DIZZY. I COULD NOT WORK AND HAD RINGING AND LOSS OF HEARING IN MY ONE EAR. IT WAS AROUND THIS TIME THAT I STARTED TO NOTICE A SULFUR SMELL COMING FROM MY VEHICLE. THE MORE I DROVE THE CAR, THE WORSE THE SMELL GOT TO THE POINT WHERE YOU COULD NOT DRIVE THE CAR. I LOOKED INTO THE SITUATION AFTER SPEAKING WITH MY STEP FATHER WHO IS A MECHANIC AND HE REPORTED AN ISSUE WITH EXPLORERS. I TOOL TO THE DEALER AND THEY SAID IT WAS A DIFFERENT ISSUE AND THAT THE WARRANTY HAD JUST RUN OUT. I CONTACTED FORD WHO SAID THEY WOULD FOLLOW UP AND DID NOT. I CALLED THEM BACK AND THEY ARE STATING THAT THERE IS NOTHING THEY CAN DO. NO WARNING LIGHTS CAME ON IN THE CAR AND IF I WOULD NOT HAVE HAD MY SENSE OF SMELL I COULD NOT HAVE BEEN ABLE TO FIGURE OUT WHAT WAS GOING ON AND COULD HAVE INJURED OR KILLED MYSELF OR OTHERS FOR THEIR FAULTY VEHICLE. I UNDERSTAND THAT VEHICLES BREAK DOWN, BUT THIS IS A KNOWN ISSUE AND THEY DID NOT ISSUE A RECALL. THE SAFETY CONCERN IS STILL THERE AND I COULD HAVE KILLED MYSELF OR OTHERS BECAUSE OF THEIR NEGLIGENCE AND LACK OF CONCERN FOR THE SAFETY OF THEIR CUSTOMERS.

FORD EXPLORER 2015 4WD (79,000 KM), CURRENTLY NOT COVERED BY WARRANTY OR RECALL. ON MARCH 2020 WHILE THE VEHICLE WAS UNDER WARRANTEE WITH 70,000 KM, I'VE EXPLAINED TO FORD DEALER THAT THERE IS STEERING PROBLEM APPEARED SUDDENLY WHEN DRIVING, THEY MADE COMPUTER AND TECHNICAL CHECK BUT NO CODE ARISE, THEREFORE, THEY INFORMED ME THAT NOTHING FOUND AND IT MAY NOT REPEATED AGAIN. ON JANUARY 2021 (THE VEHICLE BECAME OUT OF WARRANTY) - 76,440 KM, THE SAME PROBLEM APPEARED WITH WARNING LIGHTS SHOWN SUDDENLY (TERRAIN MANAGEMENT SYSTEM FAULT, SSERVICE ADVANCE TRAC, POWER STEERING ASSIST FAULT) 'THIS HAPPENED APPARENTLY AND SUDDENLY WHILE DRIVING ON HIGHWAY AS THE STEERING SUDDENLY STOP WORKING AND MOVING AND I COULDN'T CONTROL THE CAR AND WAS ABOUT TO HAVE A HORRIBLE ACCIDENT. I'VE HARDLY STOPPED THE CAR ASIDE SWITCH-OFF AND RESTART IT THE PROBLEM DISAPPEARED AND SEND IT TO THE DEALER WHO IN TURN CHECKED AGAIN AND INFORMED THAT NO FAULT IS DETECTED DESPITE SHOWING THE RECORDED VIDEO TO THEM OF THE SAID PROBLEM. THE SAME PROBLEM HAPPENS SUDDENLY MANY TIMES WHILE DRIVING, IT HAS APPEARED RECENTLY AT 79,000 KM (KINDLY SEE THE ATTACHED SNAPSHOTS). TILL NOW, I DON'T KNOW HOW TO ACT AS I'M SPENDING A LOT MONEY FOR CAR CHECK TO FORD WITH NO OUTCOME WHEREAS FORD MANUFACTURER IS NOT ABLE TO DETECT THIS FATAL DANGEROUS DEFECT, AND ALSO IT'S NOT COVERED BY RECALL DESPITE BEING VERY DANGEROUS ON PEOPLE'S LIVES.

RACK AND PINION STEERING HAS GONE BAD. CLICKING SOUND WHEN TURNING AND STEERING UNSTABLE. FEELS VERY UNSAFE AT ANY SPEED.

MY 2015 EXPLORER'S POWER STEERING HAS WENT OUT. I ALSO HAD A 2016 EXPLORER THAT THE SAME THING HAPPENED TO. I HAD A WARRANTY ON THE 2016 MODEL SO THE DEALERSHIP REPLACED THE STEERING RACK AND PINION ON IT. BUT MY 2015 MODEL IS MY HUSBAND'S ONLY VEHICLE TO DRIVE TO WORK AND WE DO NOT HAVE 2500$ TO GET IT FIXED. THIS IS UNACCEPTABLE! THERE HAVE BEEN SO MANY PEOPLE WITH THE SAME ISSUE I CAN'T UNDERSTAND WHY THERE ISN'T A RECALL FOR SUCH A DANGEROUS EXPENSIVE PROBLEM.

THE HIGHWAY WHILE ON THE HIGHWAY. I WAS DRIVING. AND THE CAR SUDDENLY HAD NO WAS ON EVERYTHI PULL OVER BUT I HAD TO PULL OVER. BECAUSE. THE CAR DIDN'T SHUT OFF, BUT I STEPPED ON THE PEDAL AND THERE WAS NO POWER. SO I PUL THE ROAD TO THE SIDE OF THE ROAD. AND TURNED THE CAR OFF. I STARTED IT BACK UP AND DID FINE AND WENT HOME. BUT THIS WAS DANGEROUS. IT HAPPENED AGAIN. WHEN I WAS AT A RED LIGHT, IT TURNED GREEN. I STEPPED ON THE PEDAL AND THE CAR DID NOT MOVE. I THINK IT'S SOMETHING IN ELECTRICAL OR THROTTLEL NOT SURE.

PASSENGER SIDE A PANEL HAS BEEN LOOSE FOR MANY YEARS, BUT FLEW OFF WHILE DRIVING. THIS HAPPENED WHILE ON THE HIGHWAY AND SMACKED INTO MY WINDSHIELD. VERY DANGEROUS FOR THE DRIVER AND OTHERS ON THE ROAD!!! I HAVE SEEN NUMEROUS ISSUES WITH THIS ONLINE AND DON'T UNDERSTAND HOW THIS HASN'T BEEN RECALLED.

OUR INSTRUMENT PANEL AIRBAG LIGHT TURNED ON INTERMITTENTLY SINCE 2026. FORD WAS UNABLE TO DIAGNOSE AN ISSUE UNTIL MARCH 27, 2021. THE WARNING LIGHT HAS REMAINED ILLUMINATED WHILE IN THE REPAIR SHOP. THEY FOUND A FAULT CODE AND IT IS ATTRIBUTED TO TSB 16-0001. WE ARE NOW RESPONSIBLE FOR AN ALMOST $1,000 REPAIR BILL ($150 DIAGNOSIS CHARGE AND $800+ REPAIR). THE REPAIR IS DUE TO FAULTY WIRING CONNECTIONS. OUR AIRBAGS ARE NOW SUPPOSEDLY INOPERABLE.

7 MONTHS AGO STARTED HEARING A GRINDING SOUND WHENEVER I TURN THE CAR AND REPORTED IT TO THE SERVICE DEPARTMENT OF THE FORD DEALER WHEN I HAD MY OIL CHANGE. THEY REPORTED THAT THEY FOUND NOTHING WRONG. HOWEVER THE ISSUE CONTINUES AND IS OCCURRING MORE FREQUENTLY. YESTERDAY I BROUGHT TO THE DEALER FOR AN OIL CHANGE AND REPORTED THE THE SAME PROBLEM. THIS TIME THEY SAID THAT MY RACK AND PINION STEERING NEEDS TO BE CHANGED A THE COST OF $2500. THIS IS UNEXPECTED AS I'VE NEVER OWNED A CAR THAT HAD A THIS PROBLEM. ALTHOUGH I HAVE 100K MILES IN IT, ALL OF IT IS FROM FREEWAY DRIVING. NOW WHEN I RESEARCHED THIS ISSUE AND IT IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALER THAT I GO TO MUST KNOW THIS IAND REASSURED ME THAT THERE WAS NOTHING WRONG WITH MY VEHICLE WHEN I FIRST LET THEM KNOW A FEW MONTHS AGO, I THINKS THEY WERE NEGLIGENT IN LETTING ME KNOW AND AT THE VERY LEAST WARNED ME OF WHAT COULD HAPPEN. NOW I HESITATE TO DRIVE THIS VEHICLE FOR SAFETY REASONS. GOOD THING I HAVE NOT HAD ANY STEERING ISSUES WHILE ON THE ROAD. BUT FOR SOME UNKNOWING DRIVER, A FROZEN STEERING WHEEL COULD SPELL DISASTER.

POWER STEERING HAS GONE OUT IN MY EXPLORER WITH ONLY 62K MILES. HAVE BEEN TOLD THAT IT IS THE STEERING RACK AND PINION THAT NEEDS TO BE REPLACED. MY STEERING WHEEL LOCKED UP GOING 35 MPH IN NORMAL TRAFFIC AND I ALMOST HIT ONCOMING TRAFFIC. HUNDREDS OR EVEN THOUSANDS OF OTHER PEOPLE ARE HAVING THIS PROBLEM! FORD IS LUCKY THAT MY TWO SMALL CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED. THERE REALLY NEEDS TO BE REVIEW ON THESE CARS AND A RECALL BE MADE BEFORE SOMEONE DIES!

SUDDEN FAILURE OF THE POWER STEERING SYSTEM REQUIRING COMPLETE REPLACEMENT OF THE POWER STEERING SYSTEM. ALSO DISABLES THE FORD ADVANCE TRAC SYSTEM. OCCURRED WHILE IN MOTION AT SLOW SPEED W/ MAX SPEED OF 20 MPH. THE DEALER INDICATED THAT THE COMPUTER MODULE FAILED AND REQUIRED THE WHOLE SYSTEM TO BE REPLACED. OCCURRED IN THE PARKING LOT. NOT THE FIRST INSTANCE OF SUDDEN FAILURE, BUT USUALLY STOPPING AND RESTARTING THE CAR CLEARED SIMILAR ERROR, NO OBVIOUS SIGNS OF WAR OR LEAKS/OTHER DAMAGE. PREVIOUS CORRECTABLE INSTANCES OCCURRED IN SIMILAR CONDITIONS.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MADE ABNORMAL SOUNDS WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO BOB TOMES FORD (950 S. CENTRAL EXPY, MCKINNEY, TX 75070) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,000.*DT

ON 03/31/2021 I TOOK MY 2015 EXPLORER IN FOR AN ALIGNMENT AFTER I REPLACED THE TWO FRONT STRUTS DUE TO A LOUD INTERMITTENT POPPING NOISE WHEN STEERING THE VEHICLE LEFT AND RIGHT AT LOW SPEED. THE POPPING NOISE HAS EXISTED SINCE I PURCHASED THE CAR A MONTH AGO. THE CAR WAS ALIGNED AT BILL BROWN FORD, AND I HAD THEM INSPECT THE VEHICLE TO FIND THE SOUND. THE YOUNG TECHNICIAN WAS NOT ABLE TO IDENTIFY THE SOUND, AND SAID TO BRING THE VEHICLE BACK IF IT CONTINUES. WELL, I JUST GOT HOME AND THE STEERING STILL CLUNKS. AFTER DOING EXTENSIVE RESEARCH AND THE DEALERSHIP CONFIRMING THAT IT ISN'T THE FRONT STRUTS, I AM CONCERNED THAT THE STEERING RACK IS GOING BAD IN MY CAR. AT 58K MILES I SHOULD NOT HAVE THIS PROBLEM AND I AM CONCERNED FOR MY SAFETY. WHAT HAPPENS IF IT GOES OUT ON THE FREEWAY??? I COULD GET KILLED AND CAUSE AN ACCIDENT. WAKE UP FORD!!! THIS IS YOUR RESPONSIBILITY AND YOU PEOPLE ARE PUTTING LOYAL CUSTOMERS IN HARM'S WAY. UNREAL.

MY FAMILY AND I PLANNED TO GO TO TOWN ONE DAY. THE VEHICLE WAS PARKED IN MY DRIVEWAY AT THE TIME AND ALL SEAT BELTS WERE WORKING THE NIGHT BEFORE AS MY FAMILY AND I HAD WENT TO TOWN THE NIGHT BEFORE FOR DINNER WITH OUT ANY PROBLEMS WITH THE SEATBELTS. WHEN MY DAUGHTER GOT IN THE BACK DRIVER SEAT AND ATTEMPTED TO PUT ON HER SEAT BELT IT WAS IN A LOCKED POSITION. MY WIFE AND I ATTEMPTED TO GET THE SEATBELT TO UNLOCK BUT IT WOULD NOT. I TOOK IT TO THE DEALERSHIP BILL TALLEY FORD IN MECHANICSVILLE VIRGINIA. THEY LOOKED IT OVER AND SAID THAT THE MECHANISM HAD BECAME LOCKED UP (SOMETHING I WAS ALREADY AWARE OF). AND ACCORDING TO THEM IT WOULD NEED TO BE REPLACED BECAUSE IT IS THE ONLY WAY TO UNLOCK IT. I WAS NOT IN ANY ACCIDENTS AND THE REAR SEAT BELTS THAT ARE INSTALLED ON MY FORD EXPLORER ALSO HAVE BUILT-IN AIRBAGS. MY PERSONAL BELIEF IS IT HAS TO DO WITH THE AIRBAG SYSTEM BUILT INTO THE SEATBELT WHY IT HAS BECOME LOCKED. THE DEALERSHIP EXPLAIN TO ME IT WOULD COST ME $700 TO HAVE IT REPAIRED. WHICH I RESPONDED I DIDN'T BELIEVE I SHOULD HAVE TO PAY ANYTHING CONSIDERING THAT IT IS A SAFETY DEVICE AND THE VEHICLE HADN'T BEEN ANY ACCIDENTS. MY PERSONAL OPINION IS A CAR MANUFACTURER/DEALERSHIP SHOULD REPLACE ANY BROKEN SAFETY DEVICES WITHOUT QUESTION AND WITHOUT CHARGING. ESPECIALLY WHEN IT WASN'T THE OWNER'S FAULT. TO THIS DAY THE SEAT BELT STAYS IN A LOCKED UNUSABLE POSITION WHICH LUCKILY I HAVE THIRD ROW SEATING IN MY EXPLORER SO MY CHILDREN CAN SIT IN THE THIRD ROW REAR SEATS WHERE THE SEAT BELTS WORK BUT IT WOULD BE VERY UNFORTUNATE IF MY FAMILY OF FOUR OR ANY FAMILY OF FOUR WHO DIDN'T HAVE THE THIRD ROW SEATING. IF SOMEONE COULD PLEASE LOOK INTO THIS AND GET BACK TO ME IT WOULD BE GREATLY APPRECIATED. THANK YOU FOR YOUR TIME AND HELP. I ALSO DID SOME RESEARCH ON A FEW FORD ONLINE FORUMS AND SEEN THAT THERE HAVE BEEN HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT/PROBLEM.

NO POWER STEERING AND A LOUD POPPING SOUND WHEN EVER I TURNED THE STEERING WHEEL TO THE RIGHT. JUST HAD THE FRONT SUSPENSION LOWER CONTROL ARMS REPLACED AT MILEAGE OF 112477. THE FAULTY STEERING WARNING LIGHT CAME ON AND IT APPEARS THIS IS A PROBLEM FORD HAS HAD SINCE 2011 ON THE FORD EXPLORER. I HAVE READ ON THE INTERNET THIS IS NOT AN UNUSUAL PROBLEM WITH THE 2015 FORD EXPLORER, SO WHY HAS THIS ISSUE NOT BEEN REQUIRED TO BE INCLUDED IN RECALL ORDER?? I ALMOST HIT ANOTHER CAR ON A WET RAINY NIGHT AND I WAS GOING STRAIGHT. LACK OF STEERING CONTROL WHEN DRIVING 65 MPH IS A DEADLY EVENT. WILL CONTACT DEALER THAT SERVICED THE FRONT SUSPENSION TO HEAR THEIR SIDE OF THE STORY.

DOWN THE ROAD FROM MY HOUSE THE POWER TAKEOFF UNIT HAD A CATASTROPHIC FAILURE WHILE DRIVING FORWARD (ON PRIVATE DRIVE) GRINDING SOUND COULD BE HEARD COMING FROM THE UNIT IN DRIVE BUT NOT REVERSE OR NEUTRAL. MY COMPLAINT WITH THIS IS THAT THIS IS A KNOWN ISSUE WITH FORD AND THEY HAVE NOT ISSUED A RECALL, THE JERKING THAT THIS FAILURE CAUSED HAD I BEEN ON A PUBLIC ROAD/HIGHWAY GOING A HIGHER SPEED COULD OF CAUSED A MAJOR ACCIDENT THERFORE I BELIEVE THIS TO BE A MAJOR SAFETY ISSUE.

OUR AIR BAG DEPLOYMENT LIGHT STAYS ON ALL THE TIME. I TOOK THE VEHICLE TO GORDIE BOUCHER FORD IN JANESVILLE WI FOR REPAIRS. THE ENTIRE AIR BAG SYSTEM WILL NOT WORK IF THIS LIGHT IS ON. FORD KNOWS ABOUT THIS PROBLEM, IT IS WELL DOCUMENTED IF YOU SEARCH THE INTERNET. A COMMON PROBLEM THAT REQUIRES A WIRING HARNESS TO BE REPLACED DUE TO A FRAYED WIRE. THE COST TO REPAIR THIS IS $1200. I DID HAVE THE REPAIR DONE BECAUSE WITHOUT IT I WOULD HAVE NO WORKING AIRBAGS ON MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT FORD IS AWARE OF AND SHOULD BE IMMEDIATELY RECALLED. I DID REQUEST THE OLD WIRING HARNESS IF THAT IS SOMETHING THAT YOU WOULD NEED TO HELP GET THIS SAFETY RECALL STARTED. I WOULD LIKE TO BE REIMBURSED FOR MY EXPENSES.

AIRBAG WARNING LIGHT ON 2015 EXPLORER CAME ON (HAS BEEN SOME TIME). TOOK TO DEALER SEVERAL YEARS AGO AND WAS TOLD IT WAS A KNOWN ISSUE, WOULD REQUIRE TRACING DOWN WIRING COSTING THOUSANDS OF DOLLARS AND WAS NOT WORTH US DOING. I DON'T UNDERSTAND HOW A DEALER (FORD) CAN DISMISS THIS SAFETY ISSUE

DEFROSTER BROKE AT 92000 MILES MID DRIVING LEAVING ME TO DRIVE WITH FOGGY WINDOWS. BLEND DOOR ACTUATOR BROKE FOR PASSENGER SIDE LEAVING HIT AIR BLOWING IN ONE SIDE COLD AIR ON THE OTHER TURBO BLEW AT 87K MILES BACK UP CAMERA DOES NOT WORK ENGINE MISFIRES AIR BAG LIGHT ON STEERING WHEEL SHAKES

FRAYED WIRING UNDER THE PASSENGER SIDE SECOND ROW SEATING. THIS IS CAUSING THE AIRBAG LIGHT TO BE ON AND WILL NOT ALLOW THAT AIRBAG TO DEPLOY IN AN ACCIDENT. FORD IS AWARE OF THE PROBLEM AND THAT IT IS A COMMON ISSUE THAT THEY DO NOT KNOW WHAT CAUSES IT. COMPLETELY UNACCEPTABLE FOR A FAMILY VEHICLE TO HAVE THIS ISSUE AND THE MANUFACTURER NOT TAKE CARE OF IT. WE DO NOT BELIEVE THIS VEHICLE I SAFE TO TRANSPORT OR HAVE PASSENGERS IN THE BACK SEAT NOW.

THE WINDSHIELD WINDOW RUBBER SIDINGS ARE BREAKING APART ON BOTH SIDES. THIS IS A SAFETY ISSUE BECAUSE THE WINDOW CAN FALL APART WHILE I'M DRIVING. THE SECOND ISSUE IS WITH A RECALL ON THE PANELS ON THE DRIVER AND PASSENGER DOORS COMING APART. THE FORD DEALER SUPPOSEDLY FIXED IT BUT THE PASSENGER PANEL IS COMING APART WHAT CAN I DO WITH RECALL THAT I WAS INFORMED HAS EXPIRED.

ON JAN 20, 2021 MY 2015 FORD EXPLORER LEFT DRIVER SIDE LOWER WINDSHIELD MOULDING PANEL FLEW OFF INTO TRAFFIC. I WAS TRAVELLING AT 45 MPH ON A WINDY DAY. I CIRCLED AROUND AND SOMEONE HAD RUN OVER IT AND SO IT WAS NOT REPAIRABLE. I HAD 96K MILES ON THE CAR. I GOT THE CAR IN 2017 AND HAVE NOT HAD WINDSHIELD REPLACED. I SAW A FEW CARS SWERVE AROUND IT BEFORE ANOTHER CAR HIT IT. THIS COULD CAUSE AN ACCIDENT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS AT START-UP, THE STEERING ASSIST FAULT-SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED RONNIE WATKINS FORD, INC. (101 GEORGE WALLACE DR, GADSDEN, AL 35903) WHERE SHE WAS GIVEN AN ESTIMATE FOR THE REPAIR AND DECLINED THE OFFER. SHE THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE STEERING GEAR. AFTER THE SECOND FAILURE, THE CONTACT HAD A FAMILY MEMBER DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE REMAINED PARKED UNREPAIRED. THE CONTACT CALLED HERLONG FORD, INC. (775 AUGUSTA RD, EDGEFIELD, SC 29824) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND REFERRED HER TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

SUDDENLY, WHILE BACKING OUT OF A PARKING SPOT WE NOTICED A LOUD POPPING SOUND WHILE TURNING TOWARDS THE RIGHT. ON THE DRIVE HOME IT POPPED EVERY TIME WE TURNED RIGHT. AFTER TAKING IT TO OUR MAIN MECHANIC, HE INFORMED US ABOUT A STEERING GEAR / RACK AND PINION PROBLEM. MY VEHICLE HAS 90,000. I DRIVE IT MAYBE 80 MILES A WEEK. IT DOESN'T MAKE ANY SENSE FOR IT TO BE HAVING THIS EXTENT OF A PROBLEM FROM 'WEAR AND TEAR' UPON MY OWN RESEARCH I FOUND HUNDREDS OF PEOPLE WITH THE EXACT ISSUE WITH THE RACK AND PINION. ALSO LEAVING THEM DUMBFOUNDED AS TO THEIR FORD EXPLORER HAVING <110,000MI WITH A STEERING GEAR ISSUE THAT AVERAGES A COST OF $2500. THIS IS ABSOLUTELY A DANGEROUS FORD PROBLEM THAT NEEDS TO BE RECALLED AND RESOLVED IMMEDIATELY.

LOUD POPPING, CLUNKING NOISE COMING FROM PASSENGER FRONT WHEEL. STEERING BECOMES DIFFICULT TO CONTROL. MORE DOMINANT NOISE AT LOW SPEED. I TOOK THE VEHICLE TO A LOCAL ASE CERTIFIED MECHANIC. THEY INFORM ME THAT THE RACK AND PINION NEEDS REPLACED. I ONLY HAVE 71,500 MILES ON THE VEHICLE. WITHIN FURTHER RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS WITH THIS SAME ISSUE.

WHEN PUTTING CAR IN PARK IT WILL ALERT TRANSMISSION NOT IN PARK HAVE TO TURN CAR ON AND OFF AND ON PARK UNTIL IT FINALLY GOES IN TO PARK

I RECEIVED A LETTER STATING THAT MY CAR WAS BEING RECALLED BACK IN NOVEMBER OF 2020. I CALLED EMPIRE FORD IN NEW BEDFORD MASS IMMEDIATELY TO MAKE AN APPT TO GET IT FIXED. IT HAS NOW BEEN 2 MONTHS AND I AM STILL AWAITING AN APPOINTMENT AFTER CALLING THEM SEVERAL TIMES. THEY FIRST TOLD ME IT WAS ON BACK ORDER THE PETS, THEN A FEW WEEKS LATER THEY TOLD ME I SHOULD BRING IT IN FIRST TO SEE IF I ACTUALLY NEEDED THE PART. I TOLD THEM THERE WAS A RECALL FOR A REASON AND I WANTED THE PART CHANGED. IT WAS NOT UP TO THEM. I AM STILL AWAITING TO HEAR BACK. THEY ARE THE ONLY FORD DEALERS NEAR ME AND THEY ARE TERRIBLE. I HAVE HAD SEVERAL BAD BAD EXPERIENCES WITH THAT SHOP.

FORD EXPLORER CONTINUES TO SHUT OFF ENGINE WHILE DRIVING ON THE HIGHWAY OR FWY. THIS IS A SAFETY HAZARD FOR ME AND MY FAMILY. THE TRUCK SUDDENLY LOOSES POWER AND TURNS OFF. I HAVE TO WAIT A MINUTE THEN START ENGINE AGAIN

I'VE BEEN INFORMED THAT MY 2015 FORD EXPLORER SPORT WITH LESS THAN 60K MILES NEEDS A NEW STEERING RACK. THIS IS UNACCEPTABLE FOR A HIGHER END VEHICLE WITH LOWER MILES. VERY DISAPPOINTED AND I SEE THAT MANY PEOPLE HAVE BEEN TOLD THE SAME THING. THE PRICE OF THIS RACK IS CLOSE TO 2K.

EXHAUST ODOR SMELL INSIDE THE CABINET

WHILE DRIVING ON A LOCAL SUBURBAN STREET, MY POWER STEERING WENT OUT. IT FELT LIKE IT WAS IN A MANUAL MODE AND IT WAS EXTREMELY DIFFICULT TO GET BACK HOME.. MY TWO GRANDCHILDREN WERE IN THE CAR, AND THIS SITUATION PUT US ALL IN A DANGEROUS SITUATION. I MANAGED TO GET THE CAR TO MY FORD DEALERSHIP AND AFTER ASSESSING THE SITUATION, THEY DETERMINED THAT THE POWER STEERING RACK FAILED. THIS RESULTED IN, NOT ONLY MY LOSING THE USE OF THE VEHICLE OVER THE WEEKEND, BUT AN EXTREME BILL, OF $2107.00!

MY STEERING FAILED AS I WAS TRAVELING WITH MY GRANDKIDS ON A LOCAL SUBURBAN ROAD. IT TOOK ALL MY EFFORT TO STEER THE TRUCK BACK TO MY HOME. THIS WAS VERY DANGEROUS AS THE STEERING WOULD ALSO FREEZE AND LOCK IN ONE POSITION. I HAD IT REPAIRED AT MY FORD DEALER. TOTAL COST: $2,107.00! THIS IS A SERIOUS SAFETY ISSUE THAT THE MANUFACTURER SHOULD COVER! I HAVE 85,000 MILES ON MY EXPLORER.

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

FORD IS TAKING APPOINTMENTS FOR RECALL REPLACEMENT OF ORIGNAL RECALL PART BUT THEN WHEN YOU SHOW UP TO DEALERSHIP BEING TOLD NO IDEA WHEN PARTS WILL BE IN DUE TO COVID , RECALL NOTICE SAID THIS IS SAFETY ISSUE BUT WE ARE TOLD TO KEEP COMING BACK NEXT YEAR; SHOULD NOT THEY TELL US PRIOR TO TAKING OFF WORK AND COMING IN THAT RECALL NOTICE IS JOKE AND PLANS ARE NOT UNTIL NEXT YEAR TO POTENTIALLY FIX? FORD CORP WAS JUST AS USELESS AS FAR AS BEING PROACTIVE AND WHEN THIS CAN BE FIXED. IT SHOULD NOT BE JOB TO POLICE FORD TO SEE WHEN PARTS ARE IN AND NOT SURE WHY YOU DID NOTICE IF CAN NOT BE REPAIRED, RECALL NOTICE 20V-675. I UNDERSTAND COVID DELAYS BUT AS ESSENTIAL WORKER WHO WILL BE DRIVING THIS CAR TO WORK EVERY DAY SEEMS A CRAZY WAY TO RUN RECALL. IF IN CRASH AT LEAST I AM ON RECORD TO ALL OF YOU.

AIR BAG LIGHT CAME ON ON THE DISPLAY. TOOK IT IN FOR DIAGNOSTICS AND IT WAS DETERMINED TO BE A WIRE HARNESS THAT NEEDS REPLACING, UNTIL ALMOST 900 DOLLARS IS SPENT TO HAVE THE WIRE HARNESS REPLACED ALL AIRBAGS IN THE VEHICLE ARE INACTIVE. THIS IS AN ISSUE NUMEROUS FORD EXPLORER ISSUES FACE AND IT IS PRETTY CLOSE TO BEING HELD HOSTAGE BY FORD. SEATS AND CARPETING HAVE TO BE REMOVED FOR THE WIRE HARNESS TO BE ACCESSED, THIS IS A DESIGN FLAW AT BEST AS USERS CAN'T REALLY ACCESS IT SO HOW COULD THEY HARM THE SYSTEM? IT IS ABSURD THAT TO HAVE WORKING AIRBAGS IN OUR VEHICLE WE HAVE TO SPEND ANYTHING IF WE DIDN'T COMMIT ANY ERROR, NOR IS THERE ANY REAL PROTECTION IF IT WERE TO HAPPEN AGAIN. THIS IS QUITE A LARGE SAFETY CONCERN, I'VE SEEN COUNTLESS COMPLAINTS ONLINE WITH THIS ISSUE AND WAS TOLD BY THE SERVICE ADVISOR AT FORD 'WE HAVE PEOPLE COME IN FOR THIS ALL THE TIME'.

AIR BAG LIGHT CAME ON AROUND 58,000 MILES. GOT IT DIAGNOSED BY MAC HAIK FORD PASADENA. DEALER SAID IT WAS AN ISSUE IN THE AIRBAG WIRING HARNESS UNDER THE REAR SEATS AND FALLS UNDER TSB 16-0001. THE AIR BAGS THROUGHOUT THE CAR WILL NOT DEPLOY BECAUSE OF THIS MAJOR SAFETY ISSUE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE DOOR PANEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED NOT DIAGNOSED. THE DOOR PANEL WAS NOT REPAIRED. THE CONTACT MENTIONED CUSTOMER SATISFACTION PROGRAM: 17N04 (FRONT DOOR TRIM PANEL REPAIR) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE CUSTOMER SATISFACTION PROGRAM 17N04 HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

WHEN THE CAR IS IN REVERSE THE BACK UP CAMERA MALFUNCTIONS. SOMETIMES THE PICTURE IS DISTORTED OR APPEARS BACKWARDS. FOR INSTANCE, THE CURB MAY BE ON THE RIGHT SIDE OF MY CAR, BUT APPEARS ON THE LEFT IN THE CAMERA. MORE OFTEN, THE CAMERA DOES NOT WORK AT ALL AND NO WARNING SOUNDS OCCUR FOR OBJECTS THAT MAY BE BEHIND THE CAR. THIS ISSUE IS A SAFETY RECALL IN 2019 AND 2020 MODELS. I'M EXPERIENCING THE SAME ISSUES, BUT MY YEAR HAS NOT BEEN RECALLED THAT I KNOW OF.

PTU IS LEAKING. THE FLUID IS BAD AND NEEDS SEALS INSTALLED. I SMELLED GAS AND HOT MOTOR. TYPE SMELL. THIS HAPPENED TO ANOTHER 2015 FORD EXPLORER OWNER BY FRIEND - IT WAS NOT DISCOVERED AS EARLY. THIS IS A HAZARD TO THE DRIVER. SOUNDS LIKE IT'S AN ISSUE FOR MANY EXPLORER OWNERS. SHOULD BE RECALL? WOULD I BE REIMBURSED?

AIR BAG LIGHT CAME ON AND WOULD NOT SHUT OFF..WENT TO DEALER ... IT WAS DEFECTIVE WIRING PLUG UNDER 2ND ROW SEAT...$1059.00 TO REPAIR. THE AIR BAG WILL NOT WORK WITHOUT IT. THIS IS A COMMON PROBLEM WITH MANY YEARS OF FORD EXPLORER. THEY SHOULD HAVE TO PAY FOR THE REPAIR. IT IS A SAFETY PROBLEM !!!! LIGHT STAYS ON WHETHER THE CAR IS MOVING OR NOT

VEHICLE STARTED MAKE GRINDING AND KNOCKING NOISE IN SLOW SPEED TURNS. 77,000 MILES ON VEHICLE. TOOK TO DEALERSHIP, AND WAS ADVISED STEERING RACK NEEDED REPLACEMENT. COST WOULD BE OVER $2,000, AND NOT COVERED BY WARRANTY OR RECALL. AFTER SEEING ALL THE POSTS ON THIS SITE, AND OTHERS, IT IS OBVIOUS A RECALL SHOULD HAVE BEEN ISSUED. NOT ONLY HAS THIS BEEN ONGOING IN EXPLORERS, BUT IS ALSO A MAJOR SAFETY ISSUE.

RIGHT FRONT WHEEL BEARING HAD TO BE REPLACED.

WHILE DRIVING ON THE HIGHWAY AND TOWING A TRAILER THE VEHICLE SUDDENLY LOST POWER AND DRAMATICALLY SLOWED DOWN. IT WAS ALMOST LIKE SLAMMING ON THE BRAKES. THE INFORMATION WINDOW SHOWED "TERRAIN MANAGEMENT FAULT". THE ENGINE WAS BARELY RUNNING AND WAS RUNNING ERRATICALLY. I WAS ABLE TO GET PULLED OVER AND STOPPED THE ENGINE. WHEN I TRIED TO RESTART IT THE "TERRAIN MANAGEMENT FAULT". APPEARED AGAIN AND THE ENGINE WAS AGAIN BARELY RUNNING. AFTER A FEW STOPS AND STARTS THE MESSAGE CLEARED AND THE ENGINE BEGAN TO RUN NORMALLY. THE FORD DEALER FOUND A BAD THROTTLE BODY ASSEMBLY WAS FAULTY. THE REPAIR WAS NOT COVERED UNDER WARRANTY.

STEERING FAILS WHEN MOVING AND REFUSES TO TURN ON ANY STREET. WE HAVE TO STOP, TURN THE IGNITION OFF AND RESTART THE VEHICLE TO RESUME DRIVING!

BACK UP CAMERA GOING OUT. WORKS FOR A FEW SECONDS AND J.G THE GOES BLACK.

THE DRIVER SIDE INTERIOR DOOR PANEL HAS DETACHED FROM THE DOOR FRAME AT THE TOP NEAR THE BOTTOM OF THE WINDOW.

THE PAINT ON THE HOOD OF MY CAR APPEARS TO BE 'BUBBLING' IN MULTIPLE SPOTS.

I HAVE HAD REPLACE THE STEERING RACK IN THIS CAR TWICE. ONCE AT 50K MILES AND THEN AGAIN AT 92K MILES. I HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD TO REPLACE A STEERING COLUMN, LET ALONE 2. RESEARCHING IT ON THE WEB IT SEEMS TO BE COMMON IN THE CAR AND VERY DANGEROUS. IT'S SO COMMON THAT THE DEALER I BROUGHT IT TO STOCKS THE PART. THAT'S SCARY! I HAVE ATTACHED MY 2 INVOICES FOR THE SAME STEERING REPLACEMENT. I'M HOPING TO AT LEAST GET REFUNDED FOR THE SECOND ONE. OR BETTER YEAT BOTH IF YOUY DECIDE THERE SHOULD BE A RECALL FOR THIS PROBLEM.

LOUD ROAD NOISE AROUND DRIVER DOOR, RUBBER SEAL DOES NOT STOP AIR AND ROAD NOISE TO INTERIOR OF VEHICLE.

WIFE DROVE TO GROCERY STORE PARKED WENT IN STORE CAME OUT TO TRUCK STARTED IT PUT IN REVERSE IN THERE WAS NO POWER STEERING. TRACTION CONTROL LIGHT IS O ABS LIGHT IS ON AND BRAKE LIGHT IS ALSO ON . VEHICLE IS NO LONGER UNDER WARRANTY. LOOKED UP THE PROBLEM ON INTERNET AND LOTS OF SAME PROBLEMS WITH THIS.

WHILE DRIVING IN WET CONDITIONS WITH THE AUTOMATIC CRUISE CONTROL ENABLED THE VEHICLE PULLS TO THE SIDES. FORDS RESPONSE IS THAT THE BRAND NEW WINTER TIRES ARE CAUSING THE SLIPPING.

THE CAR DOES NOT GO IN TO PARK. IT IS AN AUTOMATIC TRANS. YOU HAVE TO PLAY WITH THE SHIFTER FOR THE CAR TO GO INTO PARK AND SECURE THE VEHICLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT WAS A CAR DEALER WHO HAD JUST PURCHASED THE VEHICLE AND WAS DRIVING AT 35 MPH. THE LEFT REAR TOE LINK SUDDENLY SNAPPED. THE VEHICLE SLIDE SIDEWAYS UNTIL THE CONTACT WAS ABLE TO STRAIGHTEN OUT THE STEERING WHEEL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE LEFT REAR TIRE WAS POINTED OUTWARD. THE RIGHT REAR TOE LINK HAD ALMOST SPLIT AS WELL. THE MANUFACTURER SAID A RECALL REPAIR WAS DONE ON THE TOE LINKS LAST YEAR BUT THEY REFUSED TO REPAIR IT AGAIN. THE FAILURE MILEAGE WAS 95,446.

BOTH OF THE FRONT DOOR PANELS ARE BREAKING DOWN OFF AT THE TOP BY THE WINDOWS. DRIVER SIDE IS BAD AND THE PASSENGER SIDE IS STARTING TO BREAK! THIS VEHICLE IS TOO NEW AND WAY TO EXPENSIVE TO BE DOING THIS !!!

THE STEERING RACK AND PISTON MUST BE FULLY REPLACED. I NOTICED THE STEERING FELT A LITTLE ODD THE DAY BEFORE. I RECEIVED AN EMERGENCY WARNING WHEN I PARKED. WHEN I WAS PARKED I WAS UNABLE TO START THE VEHICLE. I HAD TO GET IT TOWED TO KOONS FORD OF BALTIMORE. NOW KOONS FORD SAYS IT WILL COST ME ROUGHLY $4000+ TO FIX THE VEHICLE, ALIGNMENT AND FEES. I'M UPLOADING AN IMAGE OF THE EMERGENCY ERROR. I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. IF I WERE DRIVING I WOULD HAVE DIED, AND/OR KILLED SOMEBODY.

RICH FORD SERVICE MANAGER CRYSTAL SWITZER, CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING,

PURCHASED THIS VEHICLE AND IT HAS A CRACKED EXHAUST MANIFOLD, EXHAUST FUMES ARE HORRIBLE, HAVE TO DRIVE WITH AIR ON RECIRCULATE, AND WINDOWS CRACKED. DEALER VERIFIED IT WAS A CRACKED MANIFOLD BUT WOULDN'T COVER IT SINCE THE CATALYTIC WAS NOT THROWING A CODE.

SUPPOSEDLY THERE WAS A RECALL IN 2017 ON THE SIDE WINDOW UPHOSTERY, I MADE A COMPLAINT TO FORD THAT WE NEVER RECEIVED NOTIFICATION ON THIS BUT THEY INSISTED THAT IT WAS SENT

THE AIR BAG LIGHT CAME ON. AFTER DOING EXTENSIVE RESEARCH I SEE THAT THIS IS A COMMON ISSUE BECAUSE OF THE WIRING AND FAULTY CONNECTORS. AFTER WIGGLING WIRES THE LIGHT GOES OFF. IT EVENTUALLY COMES BACK ON, THEN REPEAT THE PROCESS.. THIS IS A SAFETY ISSUE BECAUSE THE AIRBAGS WILL NOT DEPLOY WITH THE LIGHT ON.

WHILE DRIVING DOWN THE ROAD AT 55MPH THE ELECTRONIC POWER STEERING WENT OUT WITHOUT WARNING. THIS CAUSED ME TO GO OFF THE SIDE OF THE ROAD AND INTO A FENCE. VERY DANGEROUS, AS I HAVE READ SEVERAL OTHER STORIES ONLINE STATING THE SAME THINGS AND SOME AT HIGHER RATES OF SPEED ON THE INTERSTATE. LUCKILY I WAS ALONE AND NO ONE WAS HARMED. IT COULD HAVE BEEN ALOT WORSE.

PURCHASED USED CARD MARCH 2019.AFTER A FEW MONTHS STARTED NOTICING WHEN PARKING CAR EVEN AND UNEVEN TERRAIN CANNOT GET PARKING BRAKE TO ENGAGE AND THE GEAR WOULD NOT SET TO THE P OF PARK AND BE ABLE TO STOP THE CAR. IT WAS A SITUATION THAT HAPPENED OCCASIONALLY, BUT NOW IT HAS BECOME MORE FREQUENT.

THE WEATHERSTRIPPING ON FRONT DRIVER/PASSENGER DOOR IS ROTTING AWAY, ALSO THE WINDSHIELD RETAINING STRIPS BOTH SIDES, DRY ROTTED.

DRIVING DOWN THE HIGHWAY AT 70 MPH I RECEIVED A TERRAIN MANAGEMENT FAULT ON THE DASH BOARD AND THEN A POWER STEERING FAULT AND THEN I LOST POWER STEERING. I PULLED OVER AND TURNED OFF THE VEHICLE. RESTARTED AND STARTED TO DRIVE HOME HAD THE SAME ISSUE AND LOST POWER STEERING AGAIN. RESTARTED A SECOND TIME AND WAS ABLE TO MAKE IT HOME.

THE WINDSHIELD RETAINING STRIP ON DRIVER AND PASSENGER IS DISINTEGRATING AND CAN EVENTUALLY CAUSE AN ACCIDENT

THE RACK AND PINION STEERING WENT OUT ON OUR 2015 FORD EXPLORER AND HAD TO BE REPLACED. THE VEHICLE STARTED MAKING A WEIRD RUBBING NOISE AT LOW SPEEDS. WHEN I GOOGLED THE ISSUE, I FOUND OUT THAT FORD HAD A RECALL FOR 2011-2017 FORD EXPLORERS FOR THE RACK AND PINION STEERING, HOWEVER THEY WERE ONLY FOR VEHICLES MANUFACTURED IN CHICAGO AND APPARENTLY MY VEHICLE WAS NOT COVERED BY THE RECALL. I HAVE ATTACHED REPAID INVOICE. THE COST OF THE REPAIR WAS OVER $2500 (SEE JOBS 1 & 2 ON THE ATTACHED INVOICE.

VEHICLE WAS PARKED. I RAN INTO STORE WHILE FAMILY SAT IN VEHICLE. I CAME BACK OUT, STARTED TO OPEN DOOR, AND HEARD SOMETHING HIT THE GROUND. I PICKED UP A PART OF MY DRIVER SIDE DOOR HANDLE OFF OF THE GROUND. I AM NOW UNABLE TO OPEN MY DOOR FROM THE OUTSIDE.

VEHICLE STOPS SUDDENLY, USUALLY WHILE ACCELERATING BUT NO ALWAYS, WITH A MESSAGE THAT POPS UP ON THE DASH STATING, "VEHICLE SYSTEM MANAGEMENT FAULT." VEHICLE WILL NOT ACCELERATE AFTER POP UP APPEARS AND BEGINS TO SHAKE/RUMBLE. THE ONLY WAY TO GET THE VEHICLE TO DRIVE AGAIN IS TO TURN OFF THE VEHICLE AND RESTART IT. AT THIS POINT, THE VEHICLE SEEMS TO DRIVE NORMALLY AGAIN. I'VE NOTICED THIS POP UP MAINLY ON HIGHWAYS/FREEWAYS WHEN ACCELERATING AROUND 55-60 MPH BUT IT HAS HAPPENED ON SIDE STREETS WHILE GETTING UP TO SPEED WHICH IS USUALLY 30 MPH.

EMERGENCY BRAKE IS NO LONGER ENGAGING. YOU CAN PUSH THE EMERGENCY BRAKE DOWN, THERE IS TENSION, BUT IT WONT LOCK IN PLACE.

EXHAUST ODOR IN CABIN WHILE EXCELERATING

CHECK ENGINE LIGHT CAME ON AT 60,600 MILES. MECHANIC SAYS IT IS A CRANKSHAFT/CAM SHAFT CORRELATION CODE. TIMING CHAIN NEEDS TO BE REPLACED. FORD ACKNOWLEDGES IT IS AN ISSUE AND THEY'VE MADE A LTR SPECIFIC TO THE REPAIR. HOWEVER, THERE ARE NO PARTS AVAILABLE TO FIX IT AND MAY NOT BE AVAILABLE FOR ONE MONTH OR LONGER. CAN'T DRIVE THE CAR AND CAN'T GE5 IT FIXED. VEHICLE IS 5 MONTHS OUTSIDE OF WARRANTY. FORD WON'T BUDGE.

DOOR WEATHER STRIPPING HAS HAS DETERIORATED AND IS HANGING LOOSE ALSO WINDOW FRAME LEATHER IS POPING UP ON BOTH DOORS

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE OCCUPANTS BECAME NAUSEOUS AND ILL AND EXPERIENCED HEADACHES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO PERFORMED SERVICE TO REPAIR A POSSIBLE CARBON MONOXIDE LEAK UNDER THE MANUFACTURER'S SERVICE CAMPAIGN NUMBER: 19N05. NO FURTHER INFORMATION WAS AVAILABLE. THE CONTACT INDICATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. *DT CONSUMER TOOK THE VEHICLE TO 2 DIFFERENT DEALERSHIP AND NOTHING WAS DONE ABOUT IT. CONSUMER NO LONGER HAS THE VEHICLE. *JB

WITHOUT HITTING POTHOLES OR BARELY EVEN DRIVING THE CAR DUE TO CORONA. NOW THE AXEL DECIDES TO GIVE UP. DRIVING TO AN APPOINTMENT I WENT TO TURN INTO THE PARKING LOT AND HUGE CRACKLING SOUND CAME FROM THE DRIVER SIDE AXLE. ONLINE IT SAYS IT SEEMS TO BE A VERY COMMON PROBLEM.

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 40K UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT WITH A $3,000 REPAIR COST.

THE BACKUP CAMERA GOES BLACK THEN COMES BACK ON BACKWARDS. ITS VERY UNSAFE WHEN TRYING TO USE IT. THERE IS A RECALL FOR THE 2020 MODELS, NOT SURE IF MINE CAN BE REMEDIED, AS WELL.

MY STEERING IS VERY DIFFICULT. IT DOES NOT TURN AT TIMES. I NEVER GOT A RECALL NOTICE ON THIS, ALTHOUGH THERE WAS A RECALL ENDING ON AUGUST 19. 2019. IT IS WHEN TURNING WHEN DRIVING--WITHER PULLING OUT OF AN INTERSECTION, MOVING FROM A PARALLEL PARKING POSITION, AND ALSO DRIVING ON THE ROAD. THER3E IS A RECALL AS FOLLOWS:RECALL REAR SUSPENSION TOE LINK REPLACEMENT NHTSA RECALL NUMBER: 19V435 NHTSA DATE:JUN 10, 2019 FORD RECALL NUMBER: 19S17 STATUS:11 - RECALL INCOMPLETE I DID NOT RECEIVE THE RECALL NOTICE TO HAVE THIS FIXED. IT CONTINUES TO GET WORSE AND I FEAR THAT IT WILL CAUSE A CRASH.

GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL? APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED. THERE ARE SEVERAL INCIDENTS ON SOCIAL MEDIA THAT THIS HAS HAPPENED WHILE PEOPLE HAVE BEEN DRIVING ON THE HIGHWAY.

I GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL THERE'S BE SEVERAL ACCOUNTS ON SOCIAL MEDIA WHERE THIS HAS HAPPENED WHEN PEOPLE ARE DRIVING DOWN THE FREEWAY.APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED AT A COST OF OVER $3,000.

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 77K THIS SEEMS TO BE AN UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 - 55 MPH, THE DRIVER'S SIDE WINDSHIELD MOLDING DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS A RATTLING SOUND FROM AIR SEEPING THROUGH THE WINDSHIELD. THE CONTACT CONTACTED HOMER SKELTON FORD (6950 HANNA COVE, OLIVE BRANCH, MS 38654; (662) 638-0369) WHO REPLACED THE WINDSHIELD MOLDING ON THE DRIVER'S SIDE. THE CONTACT STATED THE FAILURE RECURRED ON THE PASSENGER'S SIDE. THE PASSENGER'S SIDE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

IN LESS THAN A MONTH TIME THE CONTROL ARMS AND BACK TIE ROD ENDS SNAPPED COMPLETELY WHILE JUST DRIVING ON NORMAL FLAT ROADS. COSTING $1,000'S IN DAMAGE REPAIRS . THE WHOLE BACK END GAVE OUT SWERVING MY WHOLE VEHICLE WHILE I HAD CHILDREN IN IT.

APIM FAILURE IN 2015 FORD EXPLORER SPORT. ATTEMPTED TO USE UPDATE FROM FORD WEBSITE WHICH WAS UNSUCCESSFUL. CONTACTED FORD FOR SECOND ATTEMPT. SECOND ATTEMPT WAS UNSUCCESSFUL. TOOK VEHICLE TO ULTIMATE FORD IN MOUNTAINHOME ARKANSAS. WAS TOLD THAT THE UPDATE WILL COST $109. ULTIMATE FORD ATTEMPTED TO DO UPDATE WHICH WAS UNSUCCESSFUL TIMES TWO AND WAS TOLD THAT THE A APIM WAS BAD BY JAY IN THE SERVICE DEPARTMENT AND WOULD HAVE TO BE REPLACED. AND AFTER CONTACTING FORD MULTIPLE TIMES I WAS UNABLE TO GET ANY RESOLUTION IN THIS SITUATION. TOOK THE VEHICLE INTO FORD AND HAD THE APIM REPLACED AT A COST OF $915.46. I TALK TO CHRIS IN THE SERVICE DEPARTMENT AND I WAS INFORMED THAT THEY DO 2 TO 3 APIM REPLACEMENTS A WEEK. IF THIS IS THE CASE IN A TOWN THE SIZE OF MOUNTAIN HOME ARKANSAS I BELIEVE THAT THIS SHOULD PROBABLY BE A RECALL FOR THIS VEHICLE. VEHICLE WAS STATIONARY .

THE EXPLORER ONLY HAS 46000 MILES ON IT AND THE WATER PUMP FAILED CAUSING COOLANT TO LEAK. WE PARK IT IN OUR GARAGE AND I'M VERY OBSERVANT SO I NOTICED ALMOST IMMEDIATELY MY WIFE DRIVES THIS WITH OUR CHILDREN IN IT AND WE BOUGHT IT BECAUSE IT WAS SUPPOSED TO BE BUILT FORD TOUGH AND I WAS EXPECTING AT LEAST 100,000 MILES BEFORE THINGS LIKE THIS WOULD START HAPPENING. IF I DIDN'T NOTICE RIGHT AWAY THE CAR MAY HAVE OVERHEATED AND COULD HAVE LEFT MY FAMILY ON THE SIDE OF THE FREEWAY OR IN THE MIDDLE OF A LANE. I TOOK IT THE LOCAL DEALER FOR DIAGNOSIS AND REPAIR. THIS IS WHERE I FOUND OUT IT WAS ACTUALLY THE WATER PUMP. THE TOTAL COST TO REPLACE THE WATER PUMP JUST UNDER $2800 BECAUSE IT IS ACTUALLY IN THE ENGINE. FORDS RECOMMENDATION IS THE WATER PUMP SHOULD BE REPLACED AT 100,000 MILES AND SHOULD ACTUALLY LAST 150'000 MILES. THERE MUST BE SOME ADMISSION OF RESPONSIBILITY ON THEIR PART BECAUSE THE SERVICE WRITER AT THE DEALER ASSURED ME THAT THE PART HAS BEEN UPGRADED SINCE ORIGINAL DESIGN BASED ON A 'B' AT THE END OF THE PART NUMBER. A COMPANY LIKE FORD SHOULD STAND BEHIND THEIR PRODUCT AND IF THEY KNOW THERE IS A ISSUE THEY SHOULD FIX IT.

WHILE DRIVING THE 2015 FORD EXPLORER I CAN SMELL EXHAUST ENTERING THE CABIN OF THE VEHICLE, ESPECIALLY UNDER ACCELERATION. I FOUND THIS TO BE AN ISSUE IN THE 2016-2017 MODELS,VIA A TSB 17-0044, BUT NOT THE 2015. I AM EXPERIENCING THE SAME ISSUE. I HAVE CONTACTED FORD AND THEY SEEM UNAWARE OF THE ISSUE AND REQUESTED THAT I TAKE IT IN AT MY EXPENSE TO DIAGNOSE AND "POSSIBLY" FIND THE ISSUE ON A PER HOUR RATE. I BELIEVE THAT THIS IS CAUSING MY 6 YEAR TO GET CAR SICK, ONLY IN THIS VEHICLE, AND MY WIFE TO FEEL TIRED AND HAVE BODY PAINS AS SHE IS THE ONE WHO DRIVES IT THE MOST.

WHEEL BEARING HUBS ARE BOTH BAD. NOT A CHEAP FIX. OTHER VEHICLES UNDER RECALL FOR THE SAME THING. FORD NEEDS TO ADD MORE VEHICLES AND REIMBURSE THE COST OF THIS FIX. BOTH REAR WHEELS MOVE IN AND OUT WHEN IN THE AIR.ONLY HAD ONE SIDE DONE AT THIS TIME BUT WILL BE RETURNING TO LOCAL MECHANIC TO FIX OTHER SIDE (NOT AS BAD AS THE SIDE FIXED).

TURNED ON VEHICLE, BACKING OUT OF MY DRIVEWAY, CAR MAKING A STRANGE SOUND AS I TRIED TO TURN STEERING WHEEL. COULD NOT TURN WHEELS, CAR WOULD NOT TURN. I MANAGED TO FIGHT THE STEERING WHEEL AND PULLED BACK INTO DRIVEWAY. I'M EXTREMELY CONCERNED AND VERY UNCOMFORTABLE WITH THIS SITUATION. UPON RESEARCH I UNDERSTAND THIS PROBLEM HAS HAPPENED TO OTHER CONSUMERS, FORD MUST TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE SOMEONE IS KILLED.

THE POWER STEERING ASSIST ALERT CAME ON. WE FOLLOWED THE MANUAL SUGGESTION OF PULLING OVER, TURNING OFF VEHICLE AND RESTARTING AND IT DID NOT REPEAT. IT ALSO DIDN'T HAPPEN AGAIN FOR WEEKS. TODAY THAT ALERT AND ANOTHER POWER STEERING WARNING CAME ON AND THERE IS NO POWER STEERING. WE LIVE ON A PLATEAU WITH CURVY ROADS DOWN TO ANY REPAIR CENTER SO ARE FEARFUL OF DRIVING NOW. WHY DOES A VEHICLE WITH UNDER 60,000 MILES EVEN HAVE A SECTION IN THE MANUAL ABOUT WHAT TO DO ABOUT A WARNING THAT WILL MOST LIKELY COST YOU $2500 (PER FORD DEALER IN SPRINGFIELD TN) AND CAUSE A DANGEROUS DRIVING SITUATION? WE TRIED SEVERAL TIMES TODAY AND RECEIVED THE WARNING EACH TIME. WE NEVER LEFT THE DRIVEWAY.

WE WERE DRIVING ON THE FREEWAY AND SUDDENLY LOST CONTROL OF THE VEHICLE, WITH NO WARNING. IT CAUSED US TO GO OFF THE HIGHWAY AND ROLLED 3-4 TIMES.IN RESEARCHING THIS, SAW A RECALL THAT AFFECTS THIS VEHICLE AND IT WAS NOT RECEIVED.

AIRBAG WARNING LIGHT TURNED IN AND WILL NOT TURN OFF. TOOK THE VEHICLE TO THE DEALER WHO STATED THE ISSUE IS A SHORTED CONNECTOR FOR THE REAR AND THAT THE AIRBAGS WOULD FAIL TO DEPLOY. THE LIGHT TURNS ON AS SOON AS THE VEHICLE IS STARTED AND NEVER TURNS OFF. THE LIGHT HAS BEEN ON FOR ABOUT THREE MONTHS BUT NO TECHNICIANS HAVE BEEN AVAILABLE TO FIND THE CAUSE.

DRIVING ON MN 61 IN MAPLEWOOD MN. WITHOUT WARNING THE POWER STEERING WENT OUT THE LITE CAME ON THAT STEERING NEEDED SERVICING NOW! MANAGED TO GET TO A SAFE PLACE TO STOP THEN DROVE IT TO SIGNAL GARAGE IN WEST ST PAUL, WITHOUT POWER STEERING. IT COST ME $2,789.00 TO HAVE THE STEERING REPAIRED. THEY REPLACED THE WHOLE POWER STEERING AND ALIGNED THE FRONT END. THE VEHICAL HAS ONLY 96,000 MILES. IT APPEARS THE STEERING IS TOO CLOSE TO THE CATILISTIC CONVERTER AND THE TURBO, THERE IS A HEAT SHIELD BUT IT NOT ENOFF TO PREVENT THE ELECTRONICS FROM OVERHEATING. YOU CANNOT REPLACE JUST THE ELECTRONICS YOU HAVE TO REPLACE THE WHOLE STEERING.

REAR TOW LINK SNAPPED WHILE WIFE WAS DRIVING ON INTERSTATE AT 70 MPH, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING OVER. WIFE WAS SCARED TO DEATH. HAD TOWED TO FORD SERVICE CENTER. TOLD IT WAS A RECALL ISSUE, REPAIRED FREE OF CHARGE. REPAIRED AND PICKED UP THE CAR. TWO DAYS AFTER REPAIR, 7 YEAR OLD GRANDSON AND I WERE DRIVING 65 MPH ON HWY WHEN REAR TOW LINK SNAPPED AGAIN, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING TO SIDE OF HIGHWAY. GRANDSON AND I WERE TERRIFIED. TOWED TO FORD SERVICE CENTER, REPAIRED TOE LINK AND REPLACED REAR TIE RODS. TOLD THE TIE RODS WHERE SO WORE OUT THAT VEHICLE WAS UNSAFE TO DRIVE. NO MENTION OF TIE ROD ISSUE FROM PREVIOUS SERVICE CENTER. PICKED UP CAR AFTER ALL REPAIRS COMPLETED. FOUR DAYS AFTER PICKING UP VEHICLE, REAR TOE LINK SNAPPED, WHILE SAME 7 YR OLD GRANDSON AND I WERE DRIVING NORTH ON INTERSTATE AT 75 MPH. LOST CONTROL, FISHTAILED ACROSS BUSY TRAFFIC LANES, CROSSED THE MEDIAN AND HIT REFLECTOR POST ON THE EDGE OF THE SOUTHBOUND LANE BEFORE REGAINING CONTROL NARROWLY MISSING ON COMING TRAFFIC. REFLECTOR POST HIT AN ONCOMING CAR CAUSING DAMAGE TO THE DRIVERS DOOR AND SIDE MIRROR. GRANDSON AND I ARE IN SHOCK, SCARED TO DEATH AS WE ALMOST HIT A CAR HEAD ON. CAR TOWED TO SAME FORD SERVICE CENTER FOR REPAIR. WHEN WE WENT CHECK ON CAR WAS TOLD BY THE STAFF THAT HE WOULD GIVE ME THE KEYS VERY HESITANTLY BECAUSE HE FELT THE VEHICLE WAS UNSAFE TO DRIVE. DID NOT TAKE CAR BECAUSE WE ARE TERRIFIED TO DRIVE IT AS WE HAVE ALMOST DIED WHILE DRIVING ON THREE SEPARATE OCCASIONS. ALL WITHIN 400 MILES OF DRIVING. HAVE YET TO TAKE POSSESSION OF VEHICLE. WE ARE NOW STUCK WITH A VEHICLE, AND A LOAN, THAT WE ARE TOO AFRAID TO DRIVE. I'VE HAD TO SEE MY THERAPIST TO DISCUSS THE LEVEL OF STRESS, ANXIETY AND FEAR. GRANDSON WILL NOT GET IN A CAR ALONE WITH ME AS HE IS TO AFRAID.

DOOR PANEL SEPARATING FROM DOOR

POWER STEERING WENT OUT AND WILL COST OVER 2000 TO FIX

VEHICLE BEGAN TO EXHIBIT A POPPING NOISE WHILE TURNING THE STEERING WHEEL AT LOW SPEEDS OR WHILE STOPPED. INITIALLY BEGAN ONLY WHILE IN REVERSE, SLOWLY PROGRESSED TO FORWARD MOTION AS WELL. GENERALLY OCCURS ONLY WHEN TURNING THE WHEEL CLOCKWISE. TOOK TO INDEPENDENT MECHANIC WHO DIAGNOSED IT AS FAULTY ELECTRONIC STEERING RACK, HOWEVER DUE TO DESIGN COULD NOT PERFORM FURTHER DIAGNOSIS. ENTIRE RACK REPLACED UNDER EXTENDED WARRANTY. MILEAGE OF VEHICLE IS APPROXIMATELY 80,000, ISSUE BEGAN APPROX 78,000 MILES. NO DASH LIGHTS ILLUMINATED, NO FAILURE OR LOSS OF STEERING AT SPEED.

MAKING RIGHT TURN AND STEERING FAULT ASSIST LIGHT CAME ON AND NO POWER STEERING AND VEHICLE WENT OFF TO THE LEFT SIDE OF THE ROAD. VEHICLE IS BEING REPAIRED AT JONES FORD AND NEW STEERING WAS INSTALLED AND FOUND DEFECTIVE AND NEW PART IS ON ORDER FOR INSTALLATION FOR THE SECOND TIME.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS RESTARTED. THE VEHICLE THEN OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MIKE BURCH FORD BLACKSHEAR (304 WARE ST, BLACKSHEAR, GA 3151) AND IT WAS CONFIRMED THAT THE POWER STEERING ASSIST WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

LOST POWER STEERING AT 33558 MILES AND TOOK TO DEALER FIR REPAIR. THEY CLEANED POWER STEERING CONTROL MODULE TERMINAL CONTACTS AND APPLIED GREASE. 1000 MILES LATER WARNING LIGHT CAME BACK ON "STEERING ASSIST FAULT SERVICE NOW" WHILE DRIVING ON A HIGHWAY. TOOK VEHICLE TO DEALER AND NOW THEY HAVE TO REPLACE THE THE POWER STEERING CONTROL MODULE. FIRST REPAIR COST $323.54. COST TO REPLACE STEERING CONTROL MODULE WILL BE ABOUT $2300.00

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 10 MPH, SHE HAD ATTEMPTED TO MAKE A LEFT TURN AND LOST COMPLETE CONTROL OF THE POWER STEERING AS THE TRACTION CONTROL WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED TO KIA OF DULUTH (1701 W MICHIGAN ST, DULUTH, MN 55806) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO A RECALL. THE VEHICLE WAS THEN TRANSFERRED TO NORTHSTAR FORD (1420 MILLER TRUNK HWY, DULUTH, MN 55811) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND THAT THE VEHICLE WOULD HAVE TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.*DT

95K MILES. I STOPPED TO USE RESTROOM AND CANE OUT STARTED CAR TO ALARMS THAT SAID 'STEERING ASSIST FAILURE SERVICE REQUIRED. IT HAD NO POWER STEERING. AFTER MUCH RESEARCH I HAVE FOUND THIS WAS RECALLED FROM ONE FACTORY BUT IT SEEMS THE ISSUE IS MUCH WIDE SPREAD. I WAS ABLE TO STOP AND RESTART AND IT CLEARED UP ONLY TO GO OUT WHILE DRIVING

TRAVELING AT ANY SPEED, THE VEHICLE WILL NOT EXCELERATE, VIBRATES, AND AN YELLOW WRENCH APPEARS ON THE DASH WITH MESSAGE "ALL TERRAIN MANAGEMENT FAULT". IT HAS HAPPENED TWICE IN THE LAST TWO DAYS. YOU HAVE TO COAST TO A SAFE PLACE OFF THE ROAD, TURN YOUR ENGINE OFF, AND RESTART. IT HAS A LAG WHEN TRYING TO RESTART, BUT WILL START. THIS IS EXTRAORDINARILY DANGEROUS WHILE TRAVELING ON ANY ROADWAY. I AM TAKING IT TO THE DEALERSHIP TOMORROW, BUT WHAT RESEARCH I HAVE DONE STATES THIS IS A VERY COMMON OCCURRENCE. AN ISSUE WITH THE THROTTLE BODY (ETB).

WHEN THE 3RD ROW SEATS ARE MOVED BY THE POWER BUTTON, THE AIR BAG LIGHT ON THE DASH COMES ON. THERE IS AN ELECTRICAL SHORT.

I GOT IN MY CAR AND HEARD A STRANGE NOISE OUTSIDE. LOOKED AND FOUND THAT THE SMALLER PIECE OF THE DOOR HANDLE HAD FALLEN OFF. I PICKED IT UP AND GOT BACK IN THE CAR, WOULD FIX IT WHEN I GOT HOME, BUT THE DOOR WOULD NOT CLOSE/LATCH. I WAS ABLE TO GET THE PLASTIC PIECE BACK ON THE HANDLE AND WAS THEN ABLE TO SHUT THE DOOR AND DRIVE HOME. LUCKILY, THIS HAPPENED IN A PARKING LOT AND NOT WHILE DRIVING DOWN THE INTERSTATE, AS I BELIEVE THE DOOR WOULD HAVE FLOWN OPEN.

VEHICLE IN MOTION ON INTERSTATE HIGHWAY WHICH WAS BEING RESURFACED. UPON THE TRANSITION FROM SMOOTH PAVEMENT TO PAVEMENT WHICH WAS BEING SCRAPED FOR RESURFACING, THE "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC" MESSAGES WERE DISPLAYED AND THERE WAS NO POWER STEERING ASSISTANCE AND THE DIRECTIONAL SIGNALS ONLY WORK BY HOLDING THE STALK IN THE PROPER POSITION MANUALLY. THIS OCCURRED TWICE DURING A TRIP FROM CHARLOTTE, NC TO FORT WORTH, TX. IN BOTH INSTANCES, THE ROAD CONDITIONS WERE THE SAME - TRANSITION FROM SMOOTH TO UNDULATING PAVEMENT.

THE VEHICLE SUDDENLY LOSES POWER STEERING. HAS HAPPENED AT HIGHWAY SPEEDS OF 55MPH, AT LOWER SPEEDS 25MPH, AND WHILE STOPPED IN A PARKING LOT. VEHICLE BECOMES NEAR IMPOSSIBLE TO STEER. ERROR MESSAGES OCCUR INCLUDING POWER STEERING FAULT, POWER STEERING ASSIST FAILURE.

I BOUGHT MY 2015 EXPLORER BACK IN 2018 WITH THE POPPING NOISE IN THE STEERING. I WAS TOLD BACK THEN IT WAS NORMAL. AS TIME WENT ON, THE POPPING NOISE HAS BECOME WORSE. I HAVE ADDRESSED IT OVER THE PAST WEEK, AND HAVE DETERMINED TWO THINGS. 1, THE TSB PUT OUT BY FORD FOR THE THRUST WASHERS ON THE AXLES IS A WASTE OF MONEY. 2, THE RACK AN PINION SHOULD BE THE TRUE RECALL ON THE 2011-2015 FORD EXPLORER, AND POSSIBLY NEWER MODELS FROM WHAT I HAVE READ. MINE WAS TROUBLESHOT DOWN TO THE RACK AND PINION TODAY BY MY MECHANIC, AND JUST LIKE EVERYONE ELSE HERE, IT'S GOING TO COST $2300 TO REPLACE. I HAVE HAD THE SAME PROBLEMS OF THE STEERING LOCKING UP OVER PROLONGED SITTING AS WELL. THIS IS ALARMING AND SHOULD BE ADDRESSED BY THE NHTSA, SOONER RATHER THAN LATER.

PTU LEAKING WITH 22395 MILES AND 5 YEARS AND 3 DAYS IN SERVICE. OUT OF WARRANTY BY 3 DAYS

DRIVING ON A TWO LANE HIGHWAY AND THE POWER STEERING COMPLETELY FAILED. WE WERE TOLD BY THE DEALERSHIP WHERE WE PURCHASED THE CAR TO BRING IT IN BUT IT SOUNDED LIKE "STEERING ASSIST FAULT" SINCE THAT WAS THE ERROR MESSAGE, DUH.IT WAS COST $500 FOR AN ALIGNMENT? REPLACED FAULTY RACK AND PINION GEAR AND CHECKED ALIGNMENT(SHOULD BE OK SINCE THEY ALIGNED IT THE SAME DAY) TOTAL BILL $2291.00 THIS IS A 2015 EXPLORER LIMITED THAT HAS BEEN IN THE SHOP SEVERAL TIMES FOR CAR A CARBON MONOXIDE LEAK IN THE CABIN OF SUV FOR REPAIRS, POWER SEAT REPAIRS AND INTERIOR DOOR PANEL COMING APART.

WHILE DRIVING, FORD EXPLORER DASH WRENCH LIGHT INDICATOR TURNS ON THEN SUDDENLY YOU LOOSE POWER AND CONTROL AND BRAKING, TECHNICAL DISABLED. YOU HAVE TO COME TO A ROLLING STOP. THEN TURN ON CAR AGAIN TO REMOVE WRENCH LIGHT.

I WAS DRIVING MY 2015 FORD EXPLORER SPORT ON A ROAD. SUDDENLY, THE CAR SHOWED AN ERROR STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGE ON DASHBOARD. THE STEERING WHEEL BECAME VERY HARD TO ROTATE AND I AVOIDED THE ACCIDENT. THE CAR WAS UNCONTROLLABLE AND BECAUSE OF THIS, THE TURN INDICATOR KNOB HAD SOME ISSUES. I HAD TO KEEP HOLDING THE INDICATOR KNOB IN ORDER TO TURN ON RIGHT/LEFT INDICATION. I HAD TO PUT SO MUCH EXTRA FORCE TO ROTATE THE STEERING WHEEL DURING TURNING. THIS WAS A VERY DANGEROUS SCENARIO. I STOPED THE CAR IN A PARKING LOT, TURNED OFF THE CAR, AND WAITED FOR 5 MINUTES TO TURN ON. AFTER THAT THE CAR WORKED WELL FOR FEW MORE MINUTES. THE SAME ERROR AND ISSUE STARTED HAPPENING AGAIN AFTER FEW MINUTES SO I TOOK THE CAR TO FORD DEALERSHIP. THEY CHECKED THE CODE AND FOUND STEERING GEAR ISSUE, FAILURE CODE U2011:49. THIS IS A MAJOR ISSUE RELATED TO SAFETY. IT CAN CAUSE FATAL ACCIDENT BECAUSE OF UNCONTROLLABLE STEERING WHEEL ISSUE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 25 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE STEERING WHEEL WAS AGGRESSIVELY TURNED TO THE LEFT AND TO THE RIGHT AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO WORLD FORD PENSACOLA (6397 PENSACOLA BOULEVARD, PENSACOLA, FL 32505) TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

DRIVING AT 20MPH OVER A BRIDGE, MY TOE LINK SNAPPED, CAUSING ME TO LOSE CONTROL AND VEER OFF THE ROAD LOSING CONTROL. I LOST COMPLETE CONTROL OVER MY STEERING AND TIRES REMAINED TURNED, LOSING ALL CONTROL AND ABILITY TO DRIVE. THE TOE LINK WAS SERVICED BECAUSE THERE WAS A RECALL. HOWEVER, THIS WAS THE SECOND TIME THE TOE LINK WAS FIXED ON THIS VEHICLE. NOW, ONLY MONTHS AFTER PURCHASING THIS VEHICLE, THERE IS ANOTHER ISSUE REGARDING THE TOE LINK AND BUSHINGS. FORD AND DEALERSHIP REFUSE TO COVER THE CHARGES BECAUSE RECALL HAS ALREADY BEEN SERVICED. MY CONCERN IS THAT THE PROBLEM WILL BE FIXED TEMPORARILY FOR A FOURTH TIME AND WILL SNAP AS I AM GOING FASTER SPEEDS THAN THE 20 MPH I INITIALLY LOST CONTROL AT. THERE NEEDS TO BE ANOTHER RECALL ON MY ALREADY RECALLED PART, OTHERWISE THERE WILL NEVER BE ANY SAFE DRIVING DISTANCE IN THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE DRIVER'S SIDE DOOR KEYPAD DETACHED. THE VEHICLE WAS TAKEN TO FORD OF KENDALL (15551 S DIXIE HWY, MIAMI, FL 33157, 305-238-9211) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS PROVIDED AN ESTIMATE OF $512 TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

STEERING ASSIST FAULT LIKE CAME ON WHILE DRIVING. I WAS UNABLE TO STEER. LUCKILY NOBODY WAS HURT. BUT THIS COULD HAVE BEEN DEADLY FOR MYSELF, GRANDDAUGHTER AND ANYONE ELSE AROUND. THERE WAS NO WARNING. NO SOUNDS NOTHING. I SEE FORD HAD RECALLS FOR UP UNTIL 2013 FOR THIS PROBLEM, BUT I DON'T SEE ANY FOR 2015. AND FROM READING INFORMATION IT HAS CAUSED ACCIDENTS INJURING PEOPLE. I WOULD LIKE TO SEE A RECALL ON THIS

AIR BAG LIGHT CONSTANTLY STAYS ON. WINDSHIELD PILLAR CAME FLYING OFF AT 70 MILES AN HOUR. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO MAKE A LEFT TURN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO CARRIAGE FORD INC (908 E. LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (612)284-4444) TO BE DIAGNOSED. THE STRUT BEARINGS WERE REPLACED HOWEVER, AFTER TEST DRIVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT A COST OF $2,300. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO A DEFECT IN THE MANUFACTURING OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS FLUID LEAKING FROM THE POWER TAKE OFF UNIT. THE VEHICLE WAS TAKEN TO JIM TIDWELL FORD (2205 BARRETT LAKES BLVD, KENNESAW, GA 30144), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER TAKE OFF UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. *LN*JB

POWER STEERING STOPPED WHILE DRIVING. THIS IS NOT A TYPICAL POWER STEERING PUMP, IT IS ELECTRONIC. WHEN A NORMAL ONE FAILS, YOU CAN STILL STEER EASILY WHEN MOVING. IT ONLY BECOMES HARD WHEN STOPPED OR MOVING SLOW. THE ELECTRONIC ONE GETS EXTREMELY HARD EVEN AT HIGHWAY SPEEDS. I HAVE BROUGHT IT TO THE DEALERSHIP WHICH DIAGNOSED IT AS THE RACK AND PINION. I HAVE SEEN ONLINE THAT THERE ARE MANY THAT HAVE FAILED WITH THE SAME ISSUE FOR MULTIPLE YEARS FROM AROUND 2011 ON WHICH TELLS ME IT IS FAIRLY COMMON EVEN ON VEHICLES WITH LOW MILEAGE. *TR

FRONT END POPPING NOISE WAS NOTICED AFTER 50,000 MILES. WAS TOLD TO DISREGARD, IT WAS NORMAL. AT 67,000 NOISE BECAME LOUDER, SENSATION IN STEERING WHEEL FELT, LOSS OF STEERING MOMENTARILY. THIS HAPPENS WHEN SITTING STILL, WHILE DRIVING AND ESPECIALLY WHILE MAKING SHARP TURNS. FORD JUST QUOTED $2100 TO REPLACE. I'VE SEEN MANY MORE COMPLAINTS RELATED TO THIS. THIS IS A HUGE SAFETY CONCERN AND A RISK FOR ANYONE WHO DRIVES THE VEHICLE. WHY HASN'T THERE BEEN A RECALL ISSUED YET? *TR

THE PAINT IS STARTING TO BUBBLE IN SEVERAL SPOTS ON THE FRONT EDGE OF THE HOOD. I SEE NO RUST OF ANY KIND JUST BUBBLING PAINT. I METICULOUSLY CARE FOR THIS CAR REGULAR WASH AND WAXES. *TR

DRIVER DOOR: THE DOOR BLACK TRIM PANEL IS COME OUT AND IT WONT LET ME OPEN AND CLOSE MY WINDOW PROPERLY. I HEAR ABOUT THIS ISSUES IN THE DEALER, BUT I DIDN'T RECEIVE ANY RECALL ABOUT IT. PLEASE, I NEED YOU FIX IT, THIS ISSUES, IT IS 2015 FORD EXPLORER, AND I HAVE OTHER VEHICLE OF 2006, IT DOESN'T HAVE ANY ISSUES ABOUT THE INSIDE OF THE BODY. *TR

MY AIR BAG LIGHT IS ON AND WON;T GO OFF SO I TOOK IT TO A FORD DEALERSHIP AND THEY TOLD ME THAT THE BACK AIR BAGS WIRE WERE LOOSE AND IT WOULD COST ME $600.00 TO CONNECT THEM BACK. *TR

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN THERE'S A SNAP NOISE AND THEN I SEE THIS RUBBER FLAPPING AT THE WINDSHIELD ON THE PASSENGER SIDE. WHEN IT FIRST STARTED HITTING THE WINDSHIELD IT SCARED US HALF TO DEATH. I GOT OFF THE HIGHWAY AND PULLED OVER TO LOOK AND SEEN THE PASSENGER WINDSHIELD PILLAR HAD COMPLETELY BROKEN IN HALF WHILE I WAS DRIVING, FLEW OFF AND WAS GONE. I LATER FOUND OUT THAT THIS IS VERY COMMON IN THE FORD EXPLORERS, THAT THESE WINDSHIELD PILLARS FLY OFF. IM DISAPPOINTED THAT THERE HASN'T BEEN A RECALL TO FIX THIS PROBLEM SEEING IT HAPPENS QUITE FREQUENTLY TO THESE CARS ACCORDING TO LOTS OF PEOPLE ON CARCOMPLAINTS.COM AND IM VERY THANKFUL IT DID NOT FLY AND HIT SOMEONE ELSE'S CAR OR CAUSE AN ACCIDENT. HONESTLY I THINK FORD SHOULD PAY FOR THE REPLACEMENT NOT ME. SAD BECAUSE I JUST BOUGHT THIS CAR A LITTLE OVER A MONTH AGO AT CARMAXX. *TR

WHILE DRIVING CAR SUDDENLY STARTED TO SPUTTER AND I COULD NO LONGER ACCELERATE.. HAD ROLL TO A COMPLETE STOP.. ONCE STOPPED I LET IT SIT FOR A MOMENT AND IT RESTARTED AND I WAS ABLE TO MAKE IT HOME.. IT HAS HAPPENED ON AT LEAST 3 OCCASIONS.. AND ON THE DASHBOARD IT DISPLAY A YELLOW WRENCH AND SAYS SEE MANUAL.. THIS IS VERY DANGEROUS BECAUSE I WAS IN TRAFFIC ON ALL 3 OCCASIONS. *TR

I WAS DRIVING ON HIGHWAY 45 IN ILLINOIS IN MY 2015 FORD EXPLORER AND WAS SLOWING DOWN FOR A RED LIGHT WHEN MY POWER STEERING FAILED AND A WARNING CAME ON IN THE VEHICLE INFORMATION DISPLAY STATING "STEERING ASSIST FAULT " SERVICE REQUIRED. I WAS THREE BLOCKS FROM THE FORD DEALER AND DROVE THERE. STEERING WAS VERY DIFFICULT AND I WAS FORTUNATE TO BE SO CLOSE TO THE DEALER. A TECH DID A PIN POINT INSPECTION ON THE VEHICLE AND THE NEXT DAY I WAS TOLD THAT THERE WAS CORROSION IN THE POWER STEERING CONTROL MODULE TERMINAL CONTACTS. GREASE WAS APPLIED AND I WAS CHARGED $323.00 . I WAS ADVISED THAT IF THIS HAPPENED AGAIN THAT I MAY NEED TO REPLACE THE POWER STEERING CONTROL MODULE ON THE VEHICLE AND THIS WOULD COST $2300.00. THIS VEHICLE HAS 33500 MILES ON IT AND IS GARAGE KEPT WITH REGULAR MAINTENANCE . I ASKED WHY THE TERMINAL CONTACTS WEREN'T CHECKED DURING REGULAR MAINTENANCE WHICH WAS DONE THREE MONTHS AGO AND WAS TOLD IT IS NOT PART OF THE INSPECTION .

POPPING SOUNDS COMING FROM RIGHT SIDE WHEEL. TOOK TO FORD DEALER TO BE SERVICED AND THE TOLD ME THE GEAR STOP IN THE RACK AND PINION AS BROKEN OFF AND NEEDS TO BE REPLACED AND WOULD PUT ME AT $2100. THEY ALSO TOLD ME IF I DID NOT WANT TO REPLACE IT AT THIS TIME I COULD LEAVE IT ALONE AND CONTINUE WITH THE POPPING SOUND OR THEY COULD CUT IT OFF BUT THEN I WOULD NEED TO BE CAREFUL AND NOT OVERLY TURN THE STEERING WHEEL. *TR

REAR TOE LINK - REAR SUSPENSION MAY HAVE WELD CRACK AT BUSHING HOUSING ATTACHED TO THE FRAME -NO INCIDENT YET. *TR

IT IS THE SAME PROBLEM BACK AS BEFORE. WHEN YOU ACCELERATE OR GO UP A HILL YOU HAVE AN HORRIBLE EMISSION ODOR. I HAVE HAD THIS FIXED, BUT IT IS BACK. *TR

THE DOOR, WINDSHIELD, AND EXTERNAL WINDOW SEALS ARE RAPIDLY DETERIORATING, THE PAINT ON THE CAR HOOD IS BLISTERING AND ABOUT TO PEEL OFF LIKE PAINT DID ON CARS SEVERAL AGO, LEAVING BARE METAL VISIBLE UNDERNEATH. *TR

THIS CAR HAS STARTED SHOWING ALL SIGNS OF CORROSION ON THE FRONT HOOD. I HAVE DONE MY OWN RESEARCH AND FOUND THOUSANDS OF OTHER EXPLORERS WITH THE SAME ISSUE. EVERY OUTCOME HAS BEEN DIFFERENT FROM EACH DEALERSHIP TO ANOTHER. HERE IS A COPY OF THE NHTSA ID NUMBER WITH THE CORRESPONDING TSB AND SUMMARY I AM ALSO ATTACHING SEVERAL PICTURES FOR EVIDENCE. (ALL PICTURES WERE TAKEN BY AN AUTHORIZED FORD DEALERSHIP- METRO FORD IN OKLAHOMA CITY, OK) NHTSA ID NUMBER: 10156863 MANUFACTURER COMMUNICATION NUMBER: TSB 19-2026 SUMMARY SOME 2000 AND NEWER FORD, LINCOLN AND MERCURY VEHICLES EQUIPPED WITH ALUMINUM BODY PANELS MAY EXHIBIT CORROSION CONCERNS APPEARING AS BUBBLED AND/OR PEELING PAINT WITH OR WITHOUT ACCOMPANYING WHITE DUST. PANEL REPLACEMENT IS RECOMMENDED. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION. *TR

STARTED HEARING POPPING SOUND ON PASSENGERS SIDE WHEN BACKING AND TURNING AND NOW IT HAS ADVANCED TO STEERING FEELS LIKE IT CATCHES OR BINDS FOR A SECOND WHILE DRIVING DOWN ROAD. *TR

I BOUGHT THIS VEH. IN 2016 WHEN IT HAD 17,000 MILES ON IT. WITHIN 2 WEEKS I GOT A WARNING LIGHT FOR THE AIR BAG SYSTEM. TOOK IT TO THE DEALER AND WAS ADVISED THAT THE SENSOR GIVING TROUBLE WAS IN THE SEAT BELT AIRBAG FOR THE REAR PASSENGER SEAT. I WAS REPAIRED UNDER WARRANTY FOR TECHNICAL SERVICE BULLETIN TSB-0001 PUBLISHED JANUARY, 2016. I HAVE HAD TROUBLE OFF AND ON EVER SINCE WITH THE AIRBAG WARNING LIGHT. IT WOULD STAY ON FOR A LITTLE WHILE AND THEN GO OFF. I HAD THE DEALER CHECK IT AND THEY COULD NOT FIND A PROBLEM WITHOUT THE LIGHT BEING ON. THIS WEEK IT STAYED ON SO I HAD THE DEALER CHECK IT. IT HAD THE CODE B141B WHICH WAS THE SAME CODE REPAIRED IN 2016. SINCE THE REPAIR WAS WARRANTEED FOR 12 MONTHS THE DEALER WANTS $797 TO FIX THE CURRENT ISSUE, WHICH IS THE SAME ONE FROM 2016. I VERY SELDOM USE THE BACK SEAT AS I HAVE NO CHILDREN IN MY HOUSE. I WOULD RATHER NOT SPEND THAT MONEY, SINCE I AM RETIRED, BUT IF I DON'T GET IT FIXED ALL OF THE OTHER AIR BAGS IN THE VEHICLE WILL NOT WORK. I CONFIRMED WITH A SERVICE ADVISOR THAT NONE OF THE AIRBAGS IN THE VEHICLE WOULD DEPLOY IF THAT LIGHT IS ON. I ASKED HIM IF THERE WAS A WAY TO BY-PASS IT IN THE SYSTEM SO THE LIGHT WOULD GO OFF AND HE SAID IT IS A FMVSS THAT COULD NOT BE MODIFIED AND MUST BE FIXED THE RIGHT WAY. I FEEL LIKE I AM BEING HELD HOSTAGE IN AN UNSAFE VEHICLE UNLESS I PAY THE $797 TO GET IT FIXED (AGAIN).

AFTER SITTING FOR 1 MONTH, I WENT TO START AND BATTERY WAS DEAD. AAA GOT CAR RUNNING, AND BATTER WAS RECHARGED. SORT TIME AFTER, POWER STEERING BECAME INOPERABLE AND HAS BEEN FOR 6 WEEKS. STEERING NOW MANUAL AND VERY STIFF. *TR

AS I WAS DRIVING MY VEHICLE ON THE FREEWAY, THE DRIVER SIDE DOOR STARTED TO SWING OPEN AS I WAS TURNING AND WOULD NOT STAY CLOSED. I HAD TO HOLD THE DOOR SHUT UNTIL I COULD SAFELY PULL OVER. WHEN I GOT OUT OF THE VEHICLE TO INSPECT THE DOOR I NOTICED THAT THE EXTERIOR DOOR HANDLE WAS LOOSE. I WAS ABLE TO GET THE DOOR TO REMAIN CLOSED AFTER PUSHING THE HANDLE BACK IN AND LOCKING THE DOOR.

MY WIFE PULLED OUT OF THE DRIVEWAY INTO TRAFFIC GOING TO WORK ONE DAY. WHEN SHE PULLED OUT THE CAR SHIFTED HARD THEN WENT INTO NEUTRAL. MY WIFE'S QUICK THINKING TO PULL OF THE SIDE OF THE RD SAVED HER FROM GETTING REAR ENDED. SHE PUT CAR IN PARK THEN SHIFTED TO GO AGAIN. AT THAT MOMENT IS WHEN THE CAR STARTED HOPPING AS SHE DROVE DOWN THE RD. SHE PULLED OVER TO CALL ME. I INSTRUCTED HER TO GO HOME AND NOT TO WORK. I GOT HOME HOURS LATER FROM WORK I THEN DROVE OUR 2015 FORD EXPLORER. IT SHIFTED HARD THEN STARTED TO HOP I TOOK IT HOME AND DID A VISUAL INSPECTION ON THE FLUID LEVEL TIRES AND SHOCKS. I DIDN'T SEE ANYTHING ABNORMAL. THE NEXT DAY I TOOK IT TO FORD DEALER THEY DROVE IT AT 96000 MILES SAID THEY COULDN'T DUPLICATE IT. FAST FORWARD WE HAVE 105000 MILES ON IT PROBLEM PERSISTENTLY GETTING WORSE WE TOOK IT BACK TO VILLAGE FORD. THEY DROVE IT AND SUSPECTED THE TRANSMISSION. THE NEXT DAY THEY CALLED SAYING IT WAS THE TRANSMISSION AND IT WOULD BE 5500.00 $ TO FIX IT. THEY COULDN'T PUT IT ON A DIAGNOSTIC MACHINE BEFORE WARRANTY WAS OUT BUT THEY COULD WHEN OUT OF WARRANTY. NOW I FIND MYSELF SPENDING 4500.00 DOLLAR AUTO REPAIR THAT COULD'VE BEEN DETECTED IF THEY WOULD'VE DIAGNOSED IT PRIOR TO NOW. REGGIE THE SERVICE MANAGER AND THE SERVICE TEAM AT VILLAGE FORD FAILED ME

PURCHASED THE VEHICLE 4 MARCH, WAS GONE FOR 10 DAYS. IN THE DAYS SINCE THEN, I HAVE EXPERIENCED EXHAUST SMELLS IN THE VEHICLE MULTIPLE TIMES, TO THE POINT THAT I HAVE BECOME LIGHT-HEADED. USUALLY, THE SMELLS ONLY HAPPEN WHEN THE VEHICLE IS RELATIVELY STATIONARY (I.E. STOP SIGN, PARKED BUT ENGINE STILL RUNNING IMMEDIATELY FTER GETTING HOME, DURING ACCELERATION FROM A STOP, REGARDLESS OF THE SETTING ON THE HVAC SYSTEM. I'M ATTEMPTING TO RETURN THE VEHICLE AT THIS TIME AFTER RESEARCHING MULTIPLE LAWSUITS AGAINST FOR FOR THE FAULTY DESIGN. DUE TO THE ELUSIVE NATURE OF THE PROBLEM, I CAN'T PROVIDE PHOTOGRAPHIC EVIDENCE. ALSO, ON-GOING SHIPPING PROBLEMS IN AMERICA (DUE TO COVID 19 PROBLEMS) HAVE LED ME TO NOT BEING ABLE TO SOURCES PARTS TO PROVE THERE IS ALSO CARBON MONOXIDE IN ADDITION TO THE NORMAL AROMA OF CAR EXHAUST.

MY DAUGHTER IN LAW WAS DRIVING THE VEHICLE WHEN THE POWER STEERING ASSIST FAULT CAME ON THE SCREEN AND STEERING BECAME VERY HARD. SHE WAS DRIVING IN TOWN AROUND 30 MPH AND WAS ABLE TO PULL OVER AND STOP THE VEHICLE. WHEN SHE RESTARTED IT THE FAULT WAS GONE AND SHE WAS ABLE TO DRIVE HOME. I FOUND THAT THERE WERE MANY CASES OF THIS HAPPENING ON THE INTERNET AT SPEEDS FROM SLOW TO FAST. I TOOK THE VEHICLE TO THE LOCAL DEALER WHO TOLD ME THE STEERING GEAR HAD TO BE REPLACED. HE ALSO SAID THERE WAS NO RECALL ON MY FORD EVEN THOUGH SEVERAL COMPLAINTS WERE ON THE WEB. THEY ARE ORDERING THE PART FOR IT AND THE PARTS AND LABOR ARE OVER 2000$. WILL FORD WAIT TIL SOMEBODY GETS KILLED BEFORE THEY RECALL THE VEHICLES?

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE AIRBAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE RODEO FORD LOCATED AT (13680 W. TEST DRIVE, GOODYEAR, AZ 85338, (623)298-3900) WHO NOTICED AND INFORMED THE CONTACT THAT THERE WAS A PINCHED WIRE UNDERNEATH THE REAR SEAT OF THE VEHICLE, WHICH WOULD CAUSE THE AIRBAG TO FAIL TO DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

SLOWLY PULLING OUT OF NARROW PARKING LOT EXIT LANE, THROUGH OPENED GATE. RAPID UNEXPLAINED ACCELERATION, SEEMED TO LAUNCH CAR ACROSS ONE WAY CITY STREET INTO RESTAURANT BUILDING. PASSENGER SEAT BELT (FASTENED, LEFT BRUISES) RELEASED UPON IMPACT; PASSENGER DASH BOARD AIRBAG DID NOT DEPLOY; DRIVERS' AIRBAG WEAK. PASSENGER HOSPITALIZED FROM LOWER AIRBAG, BROKEN LEG, SEVERE LACERATION.

OUR VEHICLE HAS EXHAUST ISSUES, THE CAR IF LEFT IDLING FOR VERY LONG AT ALL WILL MAKE THE ENTIRE VEHICLE SMELL. THIS CAUSES PASSENGERS TO HAVE A HEADACHE AND SOMETIMES BECOME SLEEPY. THE SMELL IN THE VEHICLE HAS BEEN SO BAD AFTER IDLING FOR A WHILE AND THEN DRIVING WE HAD TO PULL OVER AND OPEN ALL DOORS.

DRIVER INTERIOR DOOR PANEL HAS SEPARATED

WHILE DRIVING AT ANY SPEED, THE CAR WILL SUDDENLY STOP ACCELERATING. ONCE YOU ARE ABLE TO GET COMPLETELY STOPPED AND TURN THE CAR OFF AND RESTART IT, IT WILL DO OK UNTIL THE SAME THING HAPPENS AGAIN WITH NO WARNING. WHEN IN TRAFFIC OR WITH NO PLACE TO PULL OFF OR COAST TO, THIS IS EXTREMELY DANGEROUS. HAS HAPPENED TO ME ABOUT 10-20 IN THE PAST 2 -3 YEARS. AFTER RESEARCHING ONLINE, I READ MANY OF THE SAME SITUATIONS. TOOK TO LOCAL DEALER AND THEY DIAGNOSED IT AS THE THROTTLE BODY AND SAID THERE WERE NUMEROUS EXPLORERS WITH THE SAME PROBLEM.

THERE WAS A RECALL ON MY 2015 FORD EXPLORER FOR THE TOE LINK SUSPENSION REPLACEMENT. I HAD OT FIXED ON 1/7/20 AND ON 2/14/20 I WAS DRIVING ON 106 IN SPRINGFIELD VERMONT DOING 50 MILES PER HOUR AND THE TOE LINK SUSPENSION THEY REPLACED BROKE AND I LOST TOTAL CONTROL OF MY SUV. ALL MOST HAD HEAD ON COLLISION I WAS ALMOST KILLED. I HAD IT TOWED TO FORD DEALERSHIP AND THEY TOOK IT APART AGAIN AND STATED THAT THE REASON THE TOE LINK SUSPENSION CONTINUES TO BREAK IS DUE TO THE NUCKLE AND BUSHINGS. AND FORD CORPORATION SAID IT WAS NOT COVERED AND THERE FOR I WAS RESPONSIBLE FOR THE REPAIRS AND TOTAL COST. WHICH IS $2,411 I DO NOT HAVE THAT KIND OF MONEY. MY SUV IS STILL AT FORD DEALERSHIP. NEED HELP RESOLVING THIS ISSUE AND GET MY SUV FIXED AS IT IS THERE CAUSE OF THE BREAKAGE. PLEASE TELL PEOPLE NOT TO DRIVE THERE VEHICLE IF THERE TOE LINK SUSPENSION IS BAD CAUSE WHEN IT GOES YOU HAVE NO CONTROL OF YOUR STEERING. AND YOU NEVER KNOW WHEN ITS GONA HAPPEN. IT'S LIKE SLIDING ON ICE SIDE WAYS. VERY SCARY. NEVER WANT TO GO THOUGH THIS EVER AGAIN. THIS HAPPEN ON A BUSY STREET WITH ON COMING VEHICLES THAT SOME HOW I DIDNT HAVE HEAD ON COLLISION. I DO NOT HAVE PICS AS MY VEHICLE WAS TOWED TO FORD DEALERSHIP. HIDE TIRE ON PASSENGER SIDE POINTED OUT AND WOULD DRIVE SIDE WAYS AND THAT'S WHAT I WAS DOING AT 50 MILES AN HOUR. NOT A GOOD FEELING

THE AIR BAG WARNING LIGHT TURNS ON FOR NO REASON

I HAVE RECENTLY HEARD A POPPING SOUND WHEN I TURN THE STEERING WHEEL. THIS HAPPENS WHEN STATIONARY AND IN MOTION. I HAVE HAD A MECHANIC LOOK AT MY VEHICLE AND STATE THAT THE RACK SYSTEM NEEDS TO BE REPLACED AND THAT THERE IS A CHANCE THE STEERING CAN LOCK UP WHILE DRIVING. I DID RESEARCH AND FOUND THERE ARE RECALLS ON FORD EXPLORERS FOR 2011 TO 20014 BUT NOT 2015. WHY? IT IS THE SAME ISSUE JUST A DIFFERENT YEAR.

AIRBAG LIGHT STAYING ON. DEALER DIAGNOSED REAR SEAT ISSUE AND $911.00 TO REPAIR. FORD ISSUED TSB 16-0001 DUE TO IT BEING A COMMON PROBLEM. DUE TO THE HIGH COST OF REPAIR SOME CUSTOMERS DO NOT HAVE THE REPAIR COMPLETED RESULTING IN AN UNSAFE SITUATION. SINCE THIS INVOLVES AN IMPORTANT SAFETY ISSUE A MANDATORY RECALL SHOULD BE REQUIRED SO THE MANUFACTURING DEFECT CAN BE RESOLVED.

STEERING STARTED MAKING A "KNOCKING" NOISE WHEN MOVING THE STEERING WHEEL. THIS OCCURS WHILE IN PART OR IN MOTION. I WAS TOLD BY THE REPAIR SHOT AND MY 2015 EXPLORER WITH 45K MILES ON IT NEEDS TO HAVE THE RACK AND PINION REPLACED AT A COST OF $2100. NOT COVERED UNDER WARRANTY AND APPARENTLY NO RECALL FOR THIS DANGEROUS SITUATION.

THE DRIVER AND PASSENGER SIDE DOOR ARM RESTS ARE COMING APART AT THE SEAMS AS IS THE CENTER CONSOLE. THE INTERIOR OF MY 2015 EXPLORER WITH 45K MILES LOOKS TERRIBLE. LOOKS LIKE IT'S 20 YEARS OLD. I AM SHOCKED.

SINCE OCTOBER 2019 I HAVE HAD MY CAR IN 4 AUTO SHOPS FOR A PROPANE SMELL,, SO STRONG IT WOULD MAKE YOU FEEL SICK DRIVING. THE 4TH AUTO SHOP SAID IT WAS THE TURBOS LEAKING. WE CHANGED THOSE. NOW THE SMELL IS LESS BUT YOU CAN NOT SIT IN IDLE BECAUSE IT GETS VERY STRONG. MIND YOU THIS CAR WAS A 1 OWNER BEFORE ME, AND I BOUGHT IT USED FROM A DEALER JUNE 2019. DROVE ONLY 4 MONTHS AND NOW 4 MONTHS OF NOT BEING ABLE TO DRIVE IT BUT HAVE TO MAKE PAYMENTS ANYWAY. IM AT A LOSS! HOW CAN FORD NOT HANDLE THIS? REALLY, COPS HAVE EVEN GOTTEN IN ACCIDENTS. I CAN'T JUST DRIVE IT RISKING OUR HEALTH OR LIVES. I REALLY HOPE THEY RECALL THE WHOLE VEHICLE, IT'S NOT RIGHT TO RISK EVERYONE'S LIVES.

FRONT PASSENGER SIDE WINDSHIELD MOLDING BECAME LOOSE AND BROKE OFF WHILE DRIVING ON HIGHWAY. THE WINDSHIELD SEAL ALSO FLEW UP AND APPROXIMATELY 3 FEET OF THE THE SEAL CAME OFF AND WAS FLAPPING AGAINST PASSENGER WINDOW BEFORE COMING COMPLETELY DETACHED. IT LOOKS LIKE SOME OF THE WHITE CLIPS ARE BROKEN ON THAT SIDE WINDSHIELD PANEL SO WE ARE UNSURE HOW TO FIX THIS. SO NOW WE ARE MISSING THE ENTIRE SIDE WINDSHIELD MOLDING, AND ABOUT 2 TO 3 FEET OF WINDSHIELD STRIPPING. NOW WHILE TRAVELING ON THE HIGHWAY, THERE IS ALSO A VIBRATION AND SOUND LIKE AIR IS COMING IN FROM AROUND THE WINDSHIELD. THIS ALL HAPPENED IN THE UPPER 30,000 MILE RANGE WHEN I HAD THE VEHICLE FOR ONLY 3 MONTHS.

THE FUEL GAUGE ON THE INSTRUMENT PANEL IS READING THAT THE FUEL TANK IS ALMOST FULL, HOWEVER WHILE DRIVING THE LOW FUEL WARNING SENSOR CAME ON AND WE NEARLY RAN OUT OF FUEL. THE GAUGE WAS STILL READING ALMOST FULL. WE BARELY MADE IT TO A GAS STATION. AFTER PUTTING IN A FULL TANK OF GAS, THE FUEL GAUGE WAS SHOWING A COMPLETELY FULL TANK. SINCE THEN, THE GAUGE IS ALWAYS SHOWING ALMOST COMPLETELY FULL AND WILL GO DOWN ONLY TO ALMOST FULL, NOT QUITE AS LOW AS 3/4 FULL TANK, EVEN IF YOU HAVE DRIVEN OVER 300 MILES. NOW WE HAVE TO RE-SET THE TRIP ODOMETER EVERY TIME WE GET GAS, SO WE CAN CALCULATE APPROXIMATELY HOW MANY MILES WE HAVE DRIVEN SINCE THE FUEL GAUGE ONLY GOES DOWN SLIGHTLY BELOW FULL. THIS OCCURRED AROUND 50,000 MILES.

THE AIRBAG WARNING LIGHT CAME ON WITHOUT WARNING OR INCIDENT (NO ACCIDENT OR IMPACT, JUST STARTED MY CAR ONE DAY AND THE LIGHT STAYED ON). PER RESEARCH DONE ONLINE WITH SAME WARNING LIGHT, MAKE AND MODEL OF VEHICLE, ISSUE APPEARED TO BE WITH THE REAR/2ND ROW SEAT BELT AIRBAGS DISENGAGING AND THIS CAUSES NONE OF THE AIRBAGS TO WORK IN THE VEHICLE IN THE EVENT OF A CRASH. AT THE TIME THE LIGHT INITIALLY CAME ON I HAD ABOUT 72K MILES ON MY CAR, AND IT APPEARS THIS IS ABOUT THE SAME MILEAGE OF ALL OTHER EXPLORER OWNERS WITH THIS ISSUE. I TOOK IT IN FOR SERVICE FOR THE LIGHT AND INCURRED REPAIRS TOTALING JUST UNDER $1,000 TO HAVE THE PARTS REPLACED AND THE AIRBAGS FUNCTION AGAIN. THE FACT THAT I DID NOTHING (OTHER THAN TURN ON MY CAR WHEN IT WAS APPROACHING THE 70-75K MILEAGE MARK) TO CAUSE MALFUNCTION OF THE AIRBAGS BUT HAD TO PAY $1,000 TO FIX IT AND HAVE AIRBAGS WORK IN MY CAR IN THE EVENT OF AN ACCIDENT IS DISAPPOINTING. FORD NEEDS TO ISSUE A RECALL FOR THIS, IT'S UNACCEPTABLE TO HAVE OWNER AND PASSENGER SAFETY COMPROMISED THROUGH NO FAULT OF THE OWNER, AND HAVE TO INCUR COSTLY REPAIRS TO MAKE THIS RIGHT. I KEPT MY RECEIPTS AVAILABLE TO PROVE CAUSE AND COST OF AIRBAG LIGHT ISSUE.

IN DECEMBER 2019 WHILE DRIVING AT ABOUT 70 MPH UPHILL ON INTERSTATE HIGHWAY AT NIGHTIME, THE ENGINE SUDDENLY LOST POWER. DEPRESSING THE ACCELERATOR PEDEL HAD NO EFFECT AND THE TRANSMISSION ACTED AS IF IT WAS SHIFTED TO NEUTRAL EVEN THOUGH IT WAS STILL IN DRIVE. THE ENGINE RPM SEEMED TO DROPP TO IDLE SPEED. I LOST FORWARD MOTION RAPIDLY. I HAD TO CROSS TWO LANES OF HIGH SPEED TRAFFIC TO PULL ONTO SHOULDER. IT WAS A VERY DANGEROUS MANUEVER AS THERE WAS CONSIDERABLE TRAFFIC AND I HAD TO REACT QUICKLY. I HAD TO CUT IN FRONT OF CARS MOVING MUCH FASTER THAN I WAS, CAUSING THEM TO HAVE TO BRAKE HEAVILY. THE ENGINE CONTINUED TO RUN FOR A WHILE AT ABOUT IDLE SPEED ONCE I REACHED THE SHOULDER, BUT WOULD THE VEHICLE WOULD NOT MOVE FORWARD. ALL LIGHTS ON VEHICLE, INCLUDING EMERGENCY FLASHERS, WORKED FINE. WITHIN ABOUT A MINUTE OF GETTING TO THE SHOULDER, THE ENGINE STARTED RUNNING ROUGH AND THEN SHUT DOWN ENTIRELY AND WOULD NOT RESTART. I LIFTED THE HOOD AND SAW NOTHING OBVIOUSLY WRONG. AFTER SEVERAL MINUTES, I ATTEMPTEDD TO RESTART THE ENGINE. THE ENGINE RESTARTED IMMEDIATELY AND RAN WITH NO PROBLEMS AND I WAS ABLE TO CONTINUE WITH MY TRIP.

EXHAUST ODOR COMING FROM CLIMATE CONTROL VENTS. WHILE DRIVING WITH THE HEATER ON, NOTICED THAT WHEN WE'D COME TO A STOP A MILD EXHAUST ODOR WAS COMING FROM THE HEATER VENTS. PASSENGERS CONSISTED OF MYSELF, TWO TODDLERS AND PREGNANT WIFE. AFTER AN 8 HOUR DRIVE MY WIFE AND I HAD HEADACHES. NOT SURE THE SOURCE OF THE HEADACHE.

DOOR PANEL IS LIFTING. THIS SHOULD BE DEFECTIVE

I HAVE READ THAT THERE WERE RECALLS REGARDING PARKING BRAKES HOWEVER MY SPECIFIC MODEL 2015 BASIC MODEL EXPLORER WAS NOT ON THE LIST BUT MY PARKING BRAKES GAVE OUT AS I TRIED TO BACK OUT OF MY DRIVEWAY. THE BRAKE HANDLE POPPED UP AND I WAS UNABLE TO USE IT EVER SINCE AND I CANNOT DRIVE THE VEHICLE WITHOUT THE ALARMS GOING OFF WHICH INTERFERES WITH MY HEARING AIDS. TOOK IT TO DEALERSHIP AND THE DIAGNOSIS WAS THAT I NEEDED A BRAND NEW REPLACEMENT KIT, A COST OVER $700.

ON MY 2015 FORD EXPLORER XLT, THE WATER PUMP WHICH IS ENCASED INSIDE THE CYCLONE/DURATEC ENGINE, BROKE AND LEAKED COOLANT WHICH WAS MIXED WITH THE OIL, TGE OIL PAN AND THE OIL PUMP CAUSING COMPLETE ENGINE FAILURE. THERE WAS NO ADVANCE WARNING AND FORD HAS NOT ISSUED A RECALL ALTHOUGH A NUMBER OF MODELS HAVE BEEN AFFECTED. THIS CAUSED ME TO HAVE TO REPLACE MY ENGINE AT MY EXPENSE. FORD MOTOR COMPANY HAS NOT TAKEN ANY STEPS TO RESOLVE MY OR THIS ISSUE WITH THE VEHICLE OWNER HAVING TO RESOLVE THE ISSUE AT THEIR OWN EXPENSE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE ARMREST ON THE FRONT DRIVER'S SIDE DOOR PANEL HAD FRACTURED. THE CONTACT TOOK THE VEHICLE TO GREENWAY MOTORS (LOCATED AT 310 BEDFORD RD, MORRIS, IL 60450, 815-768-1813) AND WAS INFORMED THAT THE REPAIR WAS COVERED PER A CUSTOMER SATISFACTION CAMPAIGN. THE DEALER RESTAPLED THE DOOR PANEL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

AIRBAG SENSOR CAME ON AT ABOUT 55,000 MILES. WENT TO DEALER AND THEY PUT ON COMPUTER; TOLD IT IS TSB 16-0001. DEALER SUGGESTED TO REPLACE THE AIRBAG HARNESS, WITH CONNECTORS REPLACED FOR $963.17, B/C WARRANTY EXPIRED AT 60,000 MILES. THIS IS A SAFETY ISSUE AS NONE OF THE AIRBAGS IN THE CAR WILL DEPLOY UNLESS I PAY FORD FOR A PART THAT HAS NO MOVING PARTS. LOOKING TO SEE IF AFTERMARKET WARRANTY WILL COVER. I SEE MULTIPLE PEOPLE WITH SAME ISSUE HAVE REPORTED THIS SO THERE SHOULD BE A RECALL SINCE IT IS A SAFETY ISSUE, POTENTIALLY FOR CHILDREN.

A LIGHT ON MY INSTRUMENT CLUSTER CAME ON. IT ILLUMINATES A MAN STRAPPED IN HIS SEAT WITH A DEPLOYED AIR BAG IN FRONT OF HIM. THE LIGHT STAYS ON. ACCORDING TO ME RESEARCH, THE PROBLEM IS COMMON TO 2015 FORD EXPLORERS. THERE IS A WIRING HARNESS UNDER THE SEAT THAT HAS BEEN FRAYED BY THE MOVEMENT OF THE SEAT WHEN IT IS BEING ADJUSTED BY THE DRIVER. THE COST TO HAVE REPAIRS MADE IS ANYWHERE FROM $1000 TO $1400. I AM TOLD THAT UNTIL IT IS REPAIRED, THE AIRBAGS WILL NOT DEPLOY. THAT SEEMS TO ME LIKE AN UNNECESSARY DESIGN FLAW, AND IT CREATES A DANGEROUS CONDITION WITH THE VEHICLE. I DON'T HAVE THE MONEY TO HAVE MINE REPAIRED, SO I GUESS I'LL JUST HAVE TO BE CAREFUL AND HOPE FOR THE BEST...

I WAS DRIVING ON A 4 LANE ROAD WITH A MEDIAN (NOT HIGHWAY). I WAS IN THE LEFT LANE PASSING 2 OTHER VEHICLES WHEN MY EXPLORER BEGAN TO ACCELERATE AND WOULD NOT STOP. THE ROAD WAS WET AND AS I BEGAN STOMPING ON AND OFF THE GAS PEDAL TO TRY AND RELEASE THE ACCELERATOR, THE VEHICLE BEGAN TO HYDRO PLANE. I WENT ACROSS THE RIGHT LANE AND HIT THE CURB, WHICH PRETTY MUCH RIPPED OUT THE FRONT UNDERCARRIAGE OF THE VEHICLE. ONCE I LEFT THE ROADWAY AND COULD NOT REGAIN CONTROL OF THE VEHICLE I PUT THE TRANSMISSION IN NEUTRAL UNTIL I COULD GET THE CAR STOPPED. ONCE THE VEHICLE CAME TO THE REST I TRIED AGAIN TO STOMP ON THE ACCELERATOR TO GET IT TO STOP ACCELERATING BUT HAD NO RESPONSE. THE VEHICLE DID NOT STOP ACCELERATING UNTIL I TURNED OFF THE KEY.

STEPPED ON THE GAS PEDAL TO ACCELERATE AND VEHICLE KEPT ACCELERATING AFTER REMOVING FOOT FROM PEDAL. HAD FOOT ON BRAKE WITH TIRES LOCKING UP AND ENGINE WAS STILL REVVING UP. THE FLOOR MATS WERE NOT IN THE WAY AND CRUISE CONTROL WAS NOT ACTIVATED.

11/27/19 - I HAVE A 2015 FORD EXPLORER WITH 34,000 MILES ON IT. WHILE DRIVING MY FORD EXPLORER DOWN THE HIGHWAY AT APPROXIMATE 60 MPH, THE VEHICLE SUDDENLY LOST POWER AND MY HUSBAND HAD TO LET IT COAST TO THE SIDE OF THE ROAD. THE MOTOR WAS STILL RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. THE LIGHTS ON THE DASH LIT UP, THE WRENCH ICON APPEARED ALONG WITH A MESSAGE TO CHECK THE MANUAL. WE TURNED THE VEHICLE OFF AND LET IT SIT A MOMENT, THEN RESTARTED IT AND WE WERE ABLE TO MAKE IT HOME WITHOUT ANY FURTHER ISSUES. RESEARCH SHOWED COMMON ISSUES IN 2015-2016 FORD EXPLORER MODELS WITH DEFECTIVE THROTTLE BODIES. THE DESCRIPTIONS GIVEN FOR THIS DEFECT MATCHED WHAT HAPPENED TO US PERFECTLY. WE TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND DISCUSSED THIS ISSUE SPECIFICALLY. AFTER TAKING A LOOK AT THE VEHICLE, THEY STATED THAT THERE WERE NO ERROR CODES AND THEY COULD FIND NOTHING WRONG WITH IT. THEY SAID THEY COULDN'T RULE OUT IT BEING A THROTTLE BODY ISSUE, BUT WITHOUT A CODE TO GO BY, THERE WASN'T REALLY ANYTHING THEY COULD DO. WE LEFT AND ON THE WAY HOME, THE VEHICLE STALLED AGAIN, JUST LIKE BEFORE. THIS TIME I WAS IN TOWN GOING 25 MPH. I WILL CONTINUE TO TAKE THE VEHICLE BACK UNTIL THE ISSUE GETS RESOLVED, BUT I AM AFRAID TO KEEP DRIVING IT WITHOUT THIS BEING FIXED. WITH ALL OF THE PROBLEMS FORD HAS APPARENTLY HAD WITH THIS PARTICULAR ITEM, I DON'T UNDERSTAND HOW A RECALL HAS NOT BEEN ISSUED. I HAVE BEEN A LONG TIME FORD OWNER, BUT MY NEXT VEHICLE WILL BE ANYTHING OTHER THAN A FORD.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED OUTSIDE OF THE GARAGE, THE CONTACT SMELLED EXHAUST FUMES INSIDE AND OUTSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (LOCATED AT 3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362, (805) 409-3895) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER WAS FAULTY. THE CONTACT WAS UNAWARE OF THE REPAIRS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000.

BEGINNING IN 2007 AND CONTINUING THROUGH THE PRESENT, FORD HAS EQUIPPED MILLIONS OF VEHICLES SOLD UNDER THE FORD, LINCOLN AND MERCURY BRAND NAMES WITH THE FORD CYCLONE ENGINE, ALSO KNOWN AS THE DURATEC ENGINE. UNBEKNOWNST TO PURCHASERS AND LESSEES OF THESE VEHICLES, THE FORD CYCLONE ENGINE CONTAINS A DEFECT IN DESIGN, MANUFACTURING, MATERIALS AND/OR WORKMANSHIP THAT CAUSES THE WATER PUMP TO SUDDENLY AND PREMATURELY FAIL'BEFORE THE END OF THE USEFUL LIFE OF THE ENGINE'AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE. AFFECTED VEHICLES FORD EDGE2007'2010 FORD EDGE2015'PRESENT FORD EDGE 2852011'2014 FORD EXPLORER2011'PRESENT FORD F-150 2822015'2017 FORD FLEX2009'PRESENT FORD FUSION SPORT2010'2012 FORD TAURUS2008'PRESENT FORD TAURUS X2008'2009 LINCOLN MKX2007'2010 LINCOLN MKZ2007'2012 MAZDA 6 (3.7L)2009-2013 MAZDA CX-9 (3.5L)2007 MAZDA CX9 (3.7L)2008-2015 MERCURY SABLE2008'2009

ON MARCH 16, 2018 I RESPONDED TO LICCARDI FORD OF WATCHUNG NJ TO TRANSITION MY LEASED 2015 FORD EXPLORER XLT TO A PURCHASE. WITH FULL KNOWLEDGE THAT THE VEHICLE WAS BEING USED FOR UBER RIDESHARE, THE DEALERSHIP FINANCE MANAGER SOLD ME A SECURE-NET (HOUSTON TX) EXTENDED WARRANTY FOR $2,723 KNOWING THAT THE COVERAGE AND CONTRACT WOULD BE VOIDED IF THE VEHICLE IS USED FOR RIDESHARE. ATTEMPTS TO CANCEL THE POLICY WITH A FULL REFUND HAS BEEN MADE IMPOSSIBLE DUE TO NEITHER SECURE-NET NOR THE DEALERSHIP CANCELING THE POLICY AND PROVIDING A REFUND. IT WOULD APPEAR THAT FORD DEALERSHIPS (AND OTHERS) ARE SELLING THESE POLICIES TO UNWARY VEHICLE CONSUMERS AND EVEN RIDESHARE OPERATORS WITHOUT TELLING THEM THAT USE F THEIR VEHICLE FOR RIDESHARE WILL VOID THEIR EXTENDED WARRANTY COVERAGE. ANY AND ALL SECURE-NET EXTENDED VEHICLE WARRANTY POLICIES SOLD IN AMERICA SHOULD BE INVESTIGATED AND/OR RECALLED BEFORE VEHICLE OWNERS FIND THAT THEIR PURCHASED POLICY WILL NOT COVER OR PAY FOR ANY MECHANICAL ISSUE. LICCARDI FORD DID NOT TELL ME THAT THE SECURE-NET EXTENDED WARRANTY WOULD NOT COVER MY RIDESHARE USE OF THE VEHICLE AND SECURE-NET DENIED MY CLAIM OF COMPLETE ENGINE FAILURE DUE TO A DESIGN FLAW IN FORD VEHICLES WHERE THE ENCASED WATER PUMP BREAKS AND LEAKS COOLANT INTO THE ENGINE AND OIL PAN RESULTING IN COMPLETE ENGINE FAILURE. THE FORD EXTENDED WARRANTY WOULD HAVE COVERED THE REPAIR BUT LICCARDI FORD HAS FAILED TO RECTIFY THE SITUATION. THERE MAY BE MANY OTHER POTENTIAL VICTIMS WHO HAVE BEEN SOLD SECURE-NET EXTENDED WARRANTIES NOT KNOWING THAT THEY MAY BE VICTIMS SHOULD A REPAIR CLAIM BE DENIED. THIS HINGES ON CONSUMER FRAUD, IN MY OPINION. I WAS NOT SURE IF THIS COMPLAINT MET YOUR GUIDELINES, BUT OPTED TO FILE A COMPLAINT. THERE WAS NO WORDING OR ANYTHING IN THE BROCHURE TO INDICATE THAT THE EXTENDED WARRANTY WOULD NOT COVER RIDESHARE USE OF THE VEHICLE.

WAS DRIVING ON THE HIGHWAY ABOUT 60 MPH, HEARD WEIRD SOUND AROUND ON MY DRIVER SIDE, PULLED OVER AND THE TRIM AROUND MY WINDSHIELD WAS HANGING. I THOUGHT IT WAS SNAPPED BACK IN, AND WHEN I GOT TO WORK IT WAS COMPLETELY GONE. I WILL TAKE PICS AND ADD THEM TO THIS LATER ON.

WHILE DRIVING ON STREET OR HI WAY THE DASH LIGHT TURN OFF AND ON. THIS IS VERY DANGEROUS AT NIGHT.

I LEFT MY 2015 EXPLORER WITH JUST 31000 MILES ON IT PARKED IN THE GARAGE FOR 10 DAYS. WHEN I STARTED IT AGAIN, THE 'CHECK CHARGING SYSTEM ' LIGHT CAME ON JUST FOR A MOMENT AND CLEANED. I TRIED TO PULL THE CAR OUT OF THE GARAGE, BUT THE STEERING WHEEL WAS LOCKED. EVENTUALLY IT UNLOCKED. WHEN I STARTED DRIVING IT, A VERY LOUD GRINDING NOISE COULD BE HEARD WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. THE VEHICLE DOES NOT NEED TO BE MOVING FOR CONCERN TO HAPPEN. TOOK IT TO CHARLES GABUS FORD IN DES MOINES IOWA, AND THEY TOLD ME THAT A STEERING GEAR NEEDS TO BE REPLACED TO ELIMINATE THE NOISE. THEY INSTALLED THE NEW STEERING GEAR, BUT IT COST ME $2234.00. WHEN I WENT TO PICK UP MY CAR FROM THE SHOP, THERE WAS ANOTHER EXPLORER WAITING TO BE PICKED UP AS WELL. I ASKED MY SERVICE ADVISOR WAS WRONG WITH THAT ONE, AND HE TOLD ME 'THE STEERING'. I AM A VERY DISAPPOINTED IN FORD THAT THEY DIDN'T RECALL THE STEERING WHEEL ASSEMBLY ON 2015 EXPLORERS YET. THERE ARE TOO MANY COMPLAINS ABOUT IT. MAYBE THEY ARE WAITING FOR SOMEBODY TO GET A VERY BADLY INJURED OR KILLED TO MAKE IT HAPPEN.

THERE IS A TERRIBLE EXHAUST SMELL THAT COMES INTO THE INTERIOR CABIN. THE SMELL IS EVEN WORSE UPON EXTENDED HARD ACCELERATION. IN ADDITION, THERE IS BUBBLING IN MY HOOD DUE TO FAULTY HOODS BEING PRODUCED ON FORD EXPLORERS. FORD HAS ACKNOWLEDGED BOTH ISSUES - AS THERE IS A TSB. FORD'S "FIX" TSB-16016 IS NOT A FIX AT ALL. IT MERELY IS A BANDAGE FOR THE PROBLEM AS MY FAMILY STILL SMELLS EXHAUST IN THE VEHICLE. MY 3 YEAR OLD SON IS INHALING THIS TOXIC SMELL.

MY VEHICLE WILL NOT START. IT WENT TO THE DEALER AT NEW SOUTH FORD IN MERIDIAN MS AND WAS THERE FOR OVER A MONTH AND IT STARTED AT THE DEALER AND WHEN I CAME HOME WE TURN IT OFF. THE NEXT MORNING, IT STARTED AGAIN BUT WHEN I TURNED IT OFF WHEN I WENT TO AN APPOINTMENT AND CAME BACK A FEW HOURS LATER IT WOULD NOT START. THE SAME THING IT WAS DOING BEFORE I TOOK IT TO THE FORD SERVICE PLACE. THEY REPLACED THE BATTERY, ANOTHER ELECTRONIC DEVICE AND WANTED TO REPLACE THE MAIN ELECTRONIC CONTROL DEVICE I BELIEVE BUT WE WERE NOT GOING TO PUT OUT MORE MONEY FOR A "I FEEL REALLY GOOD ABOUT THIS PART". THE GUY STATED IT WOULD START AND RUN BUT IT WOULD RUN BAD. IT STARTED BUT AFTER YOU TURN THE CAR OFF IT WILL NOT START UP AGAIN AS OF IT'S IN A SECURITY MODE OF SOME SORT. THE ACCESSORIES WILL COME ON, THE CAR WILL JUST NOT START. MY WIFE AND I HAVE A VERY SICKLY 3 YEAR OLD CHILD WITH LEUKEMIA CANCER, DOWN SYNDROME, BLEEDING DISORDER, OSTOMY BAG, HEART SURGERY DONE AND DOCTORS WHO HAVE UP ONE HIM STATING HE HAD 3 MONTHS TO LIVE AND IT'S BEEN OVER A YEAR NOW AND WE NEED OUR VEHICLE TO GO TO AND FROM WORK. THE FORD DEALER CLEARLY DOESN'T KNOW WHAT THE ISSUES IS. WE JUST SPENT CLOSE TO ONE THOUSAND DOLLARS FOR PARTS AND LABOR FOR A VEHICLE THAT IS STILL GIVING US THE SAME PROBLEMS.

MY AIRBAG LIGHT CAME ON AND WHEN I TOOK IT TO FORD DEALERSHIP I WAS TOLD IT IS IN THE WIRING AND ESTIMATED COST IS $1000 TO FIX MEANWHILE UNTIL I CAN AFFORD TO FIX IT I HAVE NO AIRBAGS IN MY EXPLORER NOT SAFE FOR GOING INTO WINTER AND HAVING GRANDCHILDREN IN MY SUV. *TR*JB

AIRBAG WARNING LIGHT CAME ON AROUND 65K MILES.

DRIVING DOWN A HIGHWAY ROAD APPROXIMATELY SPEED OF 60 MPH AND WARNING LIGHTS ON DASH CAME ON "STEERING ASSIST FAILURE" AND A COUPLE OTHERS. LOST TOTAL CONTROL OF STEERING WAS UNABLE TO TURN THE WHEEL. VEHICLE WAS DIAGNOSED AT FREMONT FORD OF FREMONT MICHIGAN SAID TO OF HAD A FAULTY STEERING RACK AS ITS ELECTRONIC WHEN IT FAILS IT FAILS. WELL 2100$ LATER ITS REPAIRED.

ODOR EMANATING FROM FRONT OF VEHICLE. SMELLS LIKE GAS/PROPANE. JUST FROM DRIVING 10 MILES FROM WORK, ODOR CAN FILL MY 2 CAR GARAGE. HAVE SMELLED THIS "GAS" ODOR WHEN SUV IS PARKED AND WHEN IN MOTION.

WHEN THE VEHICLE IS NOT IN MOTION AND THE CLIMATE CONTROL IS ACTIVE, A BURNING OIL SMELL COMES FROM THE VENTS. THE FUMES IRRITATE THE EYES AND RESPIRATORY SYSTEM. THERE IS NO VISUAL SIGN OF ANY FLUID LEAKS.

THE FIRST INCIDENT WAS ABOUT 9MONTHS AGO I WAS DRIVING WITH MY 3 YEAR OLD ON HIGHWAY AT ABOUT 65MPH THE CAR LOCKED UP STEERING THE WHEEL. THE CAR WAS MOVING ALL DIRECTIONS ON THREE LANES AND IT WAS VERY HARD FOR ME TO ATEMPT TO STEER AS THE WHEEL WAS VERY TIGHT. IT FINALLY WENT DOWN TO 0 MPH AND I PULLED OVER THANKING GOD I DID NOT CRASH. THE LIGHTS WERE FLICKERING ALL OVER. ATTEMPTED TO TRADE AT A DEALERSHIP REGOR DYKES IN TEXAS BC I WAS SCARRED TO DRIVE IT. THEY FIXED IT AS A TRADE THEN GOT SUED AND RETURNED IT BACK TO ME AND TOOK MY NEW CAR BACK. THEN YESTERDAY I LEFT HOME TO TAKE ALL MY KIDS TO SCHOOL 3. AND GOT TO 40 MPH AND IT DID IT AGAIN LUCKILY WE WERE NOT ON A HIGHWAY. THIS TIME WHEN IT HIT 0 MPH IT WAS STILL DRIVEABLE BUT WOULD NOT ACCELERATE ABOVE 40. I'M SCARRED FOR MY LIFE IN THIS CAR AND THERE IS NOTHING I CAN DO ABOUT IT. IT IS NOW PARKED AND I DONT KNOW WHAT TO DO.

THE PTU, AN UNSERVICEABLE PART WENT OUT IN MY CAR. THIS IS A COMMON FAILURE. IT'S DUE TO AN INABILITY TO CHANGE THE FLUID, AS IT'S SEALED. THIS CAUSE A VERY EXPENSIVE REPAIR. FORD HAS THIS ISSUE IN ALL OF THEIR AWD VEHICLES. THEY NEED TO REPLACE OR REFUND CUSTOMERS THAT ARE AFFECTED. THEY NEED TO UPDATE THE PART WITH A SERVICE INTERVAL, DIPSTICK, FILLER TUBE AND DRAIN.

IT'S POPPING UP LOW ENGINE POWER AND IT WILL SHUT DOWN EVERYTHING FROM LIGHTS TO BLIND SPOT DETECTION. IT JUST STARTED DOING THIS AFTER RUNNING THROUGH A SMALL WATER PUDDLE.

FORD EXPLORER 3.5L ECOBOOST ENGINE TIMING CHAIN STRETCH @ 61,902 MILES... $2500 REPAIR BILL ON A VERY WELL MAINTAINED AND PREVENTATIVE MAINTENANCE SCHEDULE MINDED OWNER. ALSO, AT 42K MILES THE LUMBAR BAG ON DRIVERS SEAT DEFLATED AND WON'T INFLATE...

THE POLICE INTERCEPTOR UTILITY WAS BEING DRIVEN WITH WINDOWS DOWN IN A PARKING LOT WHEN A FOUL ODOR WAS SMELLED BY THE OFFICER, FOLLOWED BY THE CARBON MONOXIDE ALARM ACTIVATING. THE READING ON THE CO ALARM WAS 127 PPM. THE VEHICLE WAS TAKEN TO HILLTOP FORD AND A REPAIR WAS MADE TO THE EGR PURGE VALVE. THE VEHICLE WAS RETURNED TO SERVICE AND WITHIN A COUPLE OF DAYS THE CO ALARM ACTIVATED AGAIN, HOWEVER NO SMELL ACCOMPANIED THE ALARM. THE VEHICLE WAS BEING DRIVEN DURING THE ACTIVATION. THE CO ALARM IS A HONEYWELL BWC2R-M. THE VEHICLE WAS TAKEN BACK TO HILLTOP FORD AND AFTER REMAINING WITH THEM FOR A MONTH, A FIELD SERVICE ENGINEER TESTED THE VEHICLE WITH SPECIALIZED EQUIPMENT AND WAS UNABLE TO DUPLICATE THE COMPLAINT. NO REPAIR WAS MADE. ALL PRIOR RECALL WORK HAD BEEN PERFORMED ON THIS VEHICLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED ART HILL FORD LINCOLN AT 877-804-9059 (LOCATED AT 901 W LINCOLN HWY, MERRILLVILLE, IN 46410) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS UNSTABLE WHEN DRIVING AT VARIOUS SPEEDS ON UNEVEN TERRAIN. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. PARTS DISTRIBUTION DISCONNECT.

RECALL ITEMS SUSPENSION UNSTABLE WHILE IN MOTION

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, A METAL ON METAL GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO KEN GARFF FORD (145 W. HILTON DR, ST. GEORGE, UT) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 45,000.

MY HUSBAND LOSS CONSCIOUSNESS WHILE DRIVING DUE TO UNKNOWN REASONS (MEDICAL ISSUE). HE WENT OFF THE HIGHWAY AT 65 MPH AND CRASHED INTO SEVERAL TREES. DESPITE EXTENSIVE DAMAGE TO THE FRONT END, RESULTING IN A TOTAL LOSS, THE AIRBAGS NEVER DEPLOYED. MY HUSBAND LATER EXPERIENCED POST-CONCUSSION SYMPTOMS AS DIAGNOSED BY THE HOSPITAL. INJURIES MAY HAVE BEEN PREVENTED HAD THE AIRBAGS DEPLOYED.

WHEN TURNING ON THE CAR SOMETIMES THE " CHECK CHARGING SYSTEM " LIGHT COMES ON. WHEN IT DOES THE STEERING WHEEL LOCKS AND YOU CANNOT TURN THE CAR LEFT OR RIGHT. YOU HAVE TO TURN OFF THE CAR AND RESTART THE CAR AND HOPE THAT THE " CHECK CHARGING SYSTEM" LIGHT DOES NOT COME ON. I IT DOES NOT COME ON THE STEERING WILL NOT LOCK. THE STEERING LOCKS ONLY WHEN YOU TURN ON THE CAR AND THE " CHECK CHARGING SYSTEM" LIGHT COMES ON. HAVE TAKEN IT OVER AND OVER TO A FORD DEALER AND THEY SAY THAT IT IS THE BATTERY, HAVE CHANGED THE BATTERY TWICE. THEN THEY SAY IT IS THE ALTERNATOR, HAVE CHANGED THE ALTERNATOR ONCE. I JUST TOOK IT AGAIN AND NOW THE DEALERSHIP SAYS IT IS THE POWER STEERING ASSEMBLY AND THAT IT IS OUT OF WARRANTY AND IT WILL COST ABOUT 2,000.00. THIS HAS HAPPEN MANY, MANY, MANY TIMES THROUGHOUT THE 3 YEARS WE HAVE HAD THIS CAR.

MADE A COMPLETE RIGHT TURN LEAVING MY DRIVEWAY WITHIN 1000 FEET THE STEERING WHEEL LOCKED UP AND I STOPPED. I WAS ABLE TO USE EXTREME FORCE TO MANUVER STEERING WHEEL TO GO BACK AND FORTH TO TURN AROUND TO GET BACK TO MY DRIVEWAY. THANKFULLY I WASN'T ON A HIGHWAY DOING 70 MPH WHEN IT OCCURED.

WHILE DRIVING THE DRIVER SIDE DOOR HANDLE MECHANISM FELL COMPLETELY APART AND OFF MY VEHICLE, OPENING THE DOOR WHEN I CAME TO A COMPLETE STOP. AFTER GETTING MY VEHICLE HOME, I CHECKED TO SEE IF IT WAS APART OF A RECALL AND SAW THAT OVER 200,000 EXPLORERS WERE RECALLED FOR THIS VERY PROBLEM. I THEN CHECKED MY VIN TO SEE IF MY VEHICLE WAS APART OF THE RECALL AND IT IS, OF COURSE, NOT.

WE WERE DRIVING ON THE FREEWAY FROM A MINI VACATION AT 70 MILES PER HOUR WHEN OUR 2015 FORD EXPLORER WHICH ONLY HAD 45,000 MILES LOGGED BEGAN TO LOSE STEERING POWER. WE ALMOST CRASHED INTO THE VEHICLE NEXT TO US ON I-94 GOING AT A VERY RAPID SPEED OF 70 MILES PER HOUR. IMMEDIATELY MY HUSBAND BEGAN TO SLOW DOWN AND TRIED TO MOVE TO THE FURTHEST RIGHT LANE. HE WAS HAVING A TREMENDOUS AMOUNT OF DIFFICULTY AS OUR CAR WOULD NOT ALLOW US TO STEER. HE FINALLY MADE IT TO THE EXIT LANE. AT THIS TIME WE NEEDED TO PULL OFF OF THE HWY AND GET A FRIEND TO TOW US HOME. WE TOOK OUR VEHICLE INTO THE DEALERSHIP WHERE WE PURCHASED IT AND THEY TOLD US THAT THEY NEEDED TO RECALCULATE OUR COMPUTER AT THE FEE OF $100. WITHIN TWO WEEKS THE SAME PROBLEM BEGAN TO HAPPEN AGAIN. WE TOOK OUR EXPLORER BACK TO THE DEALER TO REPAIR THIS PROBLEM. WE WERE NOW TOLD THAT IT IS A RACK AND PINION PROBLEM AND IT COULD BE UPWARDS OF $2,000 TO REPAIR. IT IS NOT COVERED IN OUR EXTENDED WARRANTY AND IT IS NOT COVERED BY THE UPCOMING RECALL THAT WE HAVE SCHEDULED TO REPAIR WHICH IRONICALLY IS A REAR SUSPENSION REPAIR WHICH IF NOT FIXED WILL CAUSE A PROBLEM WITH STEERING. IN MY OPINION THIS PROBLEM WILL SERIOUSLY HARM OR EVEN KILL THE OWNER AND FAMILY OF A VEHICLE THAT THIS CAN HAPPEN TO AS IT IS IMPOSSIBLE TO CONTROL YOUR VEHICLE WHEN THIS OCCURS. I HOPE THAT THIS ISSUE WILL BE RESOLVED BY FORD AS THIS VEHICLE IS VERY POPULAR FOR FAMILIES DUE TO ITS SIZE AND THIS COULD BE A FATAL MISTAKE TO DRIVE THIS CAR IF THIS ISSUE HAPPENS.

TL* THE CONTACT WORKS FOR A COMPANY THAT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT REACHED INSIDE THE VEHICLE TO REMOVE THE KEY FROM THE IGNITION AND THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT BECAME CAUGHT BETWEEN THE DOOR AND THE DRIVER'S SEAT WHEN THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT WAS DRAGGED FOR APPROXIMATELY 4-5 FEET BEFORE A TEENAGER IN THE VICINITY WAS ABLE TO ENTER THE VEHICLE, PLACE THE GEAR INTO PARK, AND STOP THE VEHICLE. THE CONTACT STATED THAT SHE MIGHT HAVE INADVERTENTLY SHIFTED THE GEAR SHIFTER INTO REVERSE WHILE ATTEMPTING TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT SUSTAINED A FRACTURE TO THE PELVIC BONE, LACERATIONS, AND POSSIBLE TORN LIGAMENTS IN THE HIP AND SHOULDER. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE AS TO WHAT HAPPENED TO THE VEHICLE SINCE THE INCIDENT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,999.

STEERING FAULT WARNING LIGHT COMES ON THEN THE CAR LOOSES ITS STEERING LIKE NO POWER STEERING. THIS HAS HAPPENED 4 OR 5 TIMES NOW

STRONG ODOR OF EXHAUST IN CABIN OF VEHICLE

LOUD CLANKING NOISE WHEN PARKING CAR OR AT A SLOW SPEED, TURNING. TOOK INTO FORD DEALER TODAY AND IT WILL COST $2200 TO REPLACE.

STEERING STARTED MAKING A GRINDING NOISE AT 55K MILES. SOUND IS MOST PRONOUNCED WHEN TURNING AT SLOW SPEEDS. DEALERSHIP AND LOCAL SHOP CONFIRM STEERING RACK AND PINION NEED TO BE REPLACED. THEY ADVISED THIS IS A COMMON PROBLEM WITH FORD EXPLORERS. DEALERSHIP ADVISED THE WARRANTY EXPIRED 1 MONTH AGO.

MY 2015 FORD EXPLORER HAS POOR LIGHTING. WHEN DRIVING AT NIGHT YOU FEEL LIKE THE LIGHTS ARE OFF. VERY HARD TO SEE SOME ROADS. I HAVE MENTIONED THIS TO THE DEALER, THEY SAID THEY HAVE HEARD A FEW COMPLAINTS. I ALSO SAW AN ARTICLE ABOUT POOR LIGHTING IN SOME NEWER VEHICLES AND MY EXPLORER WAS LISTED IN THE ARTICLE. I ALSO HAVE A 2018 EXPLORER. SOME TIMES THE LIGHTS LOOK DIM. I LOVE THE CAR JUST THINK THIS IS DANGEROUS.

WHEN WE TURN THE WHEEL TO THE RIGHT IT HAS A LOUD POPPING NOISE DURING DRIVING OR STATIONARY ITS PROGRESSING FROM A POPPING AND SOMETHING THE STEERING WHEEL GETS STUCK. TOLD BY TWO DIFFERENT MECHANICS THAT THE POPPING NOISE HAS TO DO WITH STRUT AND CV JOINT AND ELECTRIC STEERING GEAR AND RACK AND PINION GOING BAD. OUR EXPLORER ONLY HAS 91000 MILES. BOTH MECHANICS SAY THIS IS ODD THAT THIS IS GOING ON FOR A 2015. THAT WE SHOULD CHECK FOR RECALLS.

THE RACK AND PINION LOCKED UP AS WE WERE PULLING OUT OF MY DRIVEWAY. I WAS 9M PREGNANT AND MY 4YR OLD WAS IN THE BACK. CANT HELP BUT THINK ABOUT WHAT WOULD HAVE HAPPENED HAD IT LOCKED UP GOING AROUND A CURVE. THE REPAIR SHOP I TOOK IT TO SAID THIS WAS REALLY COMMON IN THE FORD EXPLORERS AND THEY HAVE 146 SERVICE RECORDS ON THIS ONE ISSUE.

I HAVE A 2015 FORD EXPLORER XLT AND THE STEERING RACK AND PINION NEEDS REPLACING. IT CAN STOP AT ANYTIME CAUSING AN ACCIDENT.

THE POWER STEERING WENT OUT ON THE HIGHWAY, TWICE, WHILE I WAS DRIVING. THANK GOD I WAS ABLE TO GAIN CONTROL OF THE CAR BEFORE CRASHING. WE HAD THE PROBLEM FIXED, UNDER WARRANTY, BUT NOW AFTER 26,000 MILES THE PROBLEM IS BACK. I AM VERY CONCERNED BECAUSE MY MY WIFE NOW DRIVES THIS CAR.

THE AIRBAG LIGHT CAME ON AND THIS IS WHAT THE CODE SAYS. RESTRAINT CONTROL MODULE SECOND ROW DRIVER SIDE INFLATABLE SEATBELT DEPLOYMENT CONTROL

WHILE DRIVING ON A HIGHWAY, STEERING FAULT LIGHT CAME ON CAUSING VEHICLE TO LOSE POWER STEERING. VEHICLE ONLY HAS 50K MILES AND THE STEERING COLUMN HAD TO BE REPLACED. THERE HAVE BEEN MANY COMPLAINTS REGARDING THIS, FORD HAS ALREADY RECALLED THIS ISSUE ON LATER YEARS. IT IS NEGLECTFUL THAT NOTHING HAS BEEN DONE, KNOWING THAT CARS CAN LOSE POWER STEERING AT ANY MOMENT WHILE DRIVING, THIS ENDANGERS EVERYONE ON THE ROAD. I WAS ABLE TO PULL THE VEHICLE OVER SAFELY. DEALERSHIP QUOTED ME $2450 TO REPLACE. WORKED WITH FORD CUSTOMER SATISFACTION TEAM WHO WERE ABLE TO HELP IN REDUCING THE AMOUNT. BUT IT SHOULD HAVE BEEN FREE AND THIS ISSUE SHOULD BE RECALLED BEFORE ANYONE IS INJURED.

MY PARKING BRAKE WONT ENGAGE. APPEARED AT 57K MILES. APPARENTLY THERE WAS A RECALL BUT NOT ON MY VEHICLE SPECIFICALLY.

STEERING ASSIST FAULT, LANE KEEPING SYSTEM MALFUNCTION

CHECK AIRBAG LIGHT IS CONSTANTLY ON MY 2015 FORD EXPLORER. TOOK IT IN TO GET CHECKED AND THE PROBLEM IS FAULTY WIRING TO THE MIDDLE ROW SEAT BELT AIRBAGS. THE FIX ISN'T COVERED BECAUSE MY CAR IS OUT OF WARRANTY AND THE FIX IS $800. NOTHING RELATED TO THE AIRBAGS SHOULD EVER FAIL AND IF IT DOES, SHOULD BE COVERED REGARDLESS OF WARRANTY. THERE MAY NOT BE A CONCERN WITH HAVING MY REAR SEATBELT AIRBAGS NOT WORKING, BUT BECAUSE THE LIGHT IS ALWAYS ON, I HAVE NO WAY OF KNOWING IF THERE IS A FAULT WITH MY FRONT AIRBAGS. WHEN I ASKED THE DEALERSHIP IF THIS IMPACTED THE FRONT AIRBAGS, THEY COULDN'T CONFIRM NOR DENY, THEY SAID THEY DIDN'T KNOW. FORD HAS KNOWN ABOUT THIS ISSUES SINCE 2015 WHEN THEY FIRST ISSUED THEIR TECHNICAL SERVICE BULLETIN, TSB 15-0113 WHICH WAS THEN SUPERSEDED BY TSB 16-0001 IN 2016. I CALLED FORD CORPORATE CUSTOMER SERVICE LINE AND THEY REFUSED TO RECOGNIZE THIS IS A SAFETY ITEM THAT SHOULD BE COVERED

DTC B141B, AIR BAG LIGHT INTERMITTINGLY COMES ON. THIS ISSUE WAS REPORTED 2X WHILE UNDER WARRANTY BUT BY THE TIME I WOULD DROP AT DEALER FOR REPAIRS THE LIGHT WOULD RESET SO THEY COULDN'T SEE ISSUE. AFTER WARRANTY EXPIRED THE LIGHT CAME ON MORE OFTEN, AND TODAY THEY WERE ABLE TO SEE INDICATOR AND GET DTC. SINCE IT IS OUT OF WARRANTY NOW, IT WILL COST ME $750 TO GET MY AIR BAGS FIXED. I QUESTIONED WHY IT CANT BE FIXED BECAUSE IT WAS REPORTED 2X WHILE UNDER WARRANTY. IT IS ALMOST LIKE THEY DIDNT TRY TO FIND PROBLEM UNTIL AFTER WARRANTY EXPIRED. NOW I DON'T HAVE WORKING AIRBAGS ON AN EXPENSIVE FORD EXPLORER SPORT. THIS IS MAKING ME CONCERNED IF FORD HAS POOR WIRING HARNESSES BECAUSE THESE VEHICLES HAVE SO MANY ELECTRONIC COMPONENTS. GUESS I'M SOL. I WILL TRY TO REPLACE THIS SUB PAR WIRING MYSELF TOMORROW.

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 19V-435. *LD THE CONSUMER STATED 12 DAYS AFTER HAVING A RECALL COMPLETED, IT WAS DISCOVERED THE REAR TOE LINKS AND JAM NUTS WERE VERY LOOSE. THE TIRES CUPPED FROM BEING SO LOOSE. *JS *JS

STEERING ASSIST ERROR CAME ON DASH ALONG WITH TERRAIN CONTROL ERROR WHILE DRIVING DOWN ROAD. LOST POWER STEERING ABILITY. LUCKILY IT WAS CLOSE TO HOME WHEN FAILED OR COULD OF HAPPENED WHEN IN TRAFFIC AND A HORRIBLE ACCIDENT COULD OF HAPPENED. TOOK TO MECHANIC AND SAID NEW STEERING RACK NEEDED. THIS WAS A RECALL ON THE SAME CAR A FEW YEARS OLDER. CAR IS ALSO BEING TAKEN IN NEXT WEEK FOR REAR SUSPENSION RECALL.

AFTER LEAVING MY COMMUNITY PROPERTY WITH MY 2015 FORD EXPLORER, I TURNED LEFT AT APPROXIMATELY 5-15 MILES PER HOUR AND SUDDENLY I HEARD A CLANK/SCRAPE AND LOST CONTROL OF VEHICLE (IMAGE 1). SEE SCRAP ON CEMENT WHERE VEHICLE CONTROL WAS LOST IN THE STREET. VEHICLE STOPPED AT END OF SKID MARKS (IMAGE 2). AFTER TURNING LEFT (EAST) , I IMMEDIATELY LOST CONTROL OF VEHICLE WHERE ORANGE VAN IS LOCATED, WHICH IS BELIEVED DUE TO AXLE BREAK (IMAGE 2). AFTER LOSING CONTROL, VEHICLE VEERED LEFT TOWARDS CURVE. I CONTINUED TO FIGHT FOR CONTROL AND VEHICLE HIT THE CURVE WHILE VEHICLE WAS HEADED BETWEEN TWO TREES TOWARDS HOMES. FORTUNATELY, I WAS ABLE TO MOMENTARILY GAIN CONTROL BEFORE VEHICLE WENT DOWN EMBANKMENT AND RETURN VEHICLE TO MAIN ROAD. SEE SKID MARKS. MY VEHICLE ONLY HAD 75,038 MILES. THE FORD DEALERSHIP SAID THAT MY CONTROL ARM BROKE WHICH CAUSED THE INCIDENT. HOWEVER, THEY WOULD NOT TAKE RESPONSIBILITY OF THE REPAIR.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STRIP BEHIND THE HOOD DETACHED FROM THE VEHICLE. THE CONTACT WAS SURPRISED, LOST CONTROL OF THE VEHICLE, SWERVED, AND ALMOST CRASHED INTO ANOTHER VEHICLE. THE PART THAT DETACHED STRUCK THE DRIVER'S SIDE WINDOW. THE VEHICLE WAS TAKEN TO TRI COUNTY FORD (4032 COMMERCE PKWY, BUCKNER, KY 40010, (866) 417-0262) AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,200.

DRIVING ON HIGHWAY WHEN THE STEERING FAILED. DEALER SAYS THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDS TO BE REPLACED. VEHICLE HAS APPROX 80K MILES. I HAVE FOUND MANY INSTANCES OF THIS SAME OCCURRENCE WHEN SEARCHING ONLINE. FORTUNATELY IN THIS INSTANCE NO ACCIDENT OR INJURY BUT WHY HAS A RECALL NOT BEEN ISSUED AND WHY IS FORD IGNORING THE PROBLEM.

WHILE DRIVING AT 65 MPH ON BERKSHIRE SPUR OF THE NYS THRUWAY WHERE THE ROADWAY WAS STRAIGHT WITH A SLIGHT INCLINE, THE BRACKET THAT HOLDS THE FRONT AXLE CARRIER BEARING BROKE. THIS ALLOWED THE AXLE TO PULL FROM THE TRANSMISSION CAUSING THE VEHICLE TO LOSE ALL DRIVE POWER. LUCKILY IT WAS EARLY AND THERE WAS LIMITED TRAFFIC, WE WERE ABLE TO MOVE OVER TO THE SLOW LANE AND THEN COAST TO A STOP ON THE SHOULDER OF THE ROAD

WHILE I WAS DRIVING 70MPH ON A FREEWAY, POWER STEERING STOPPED WORKING. SHOWING THE WARNING MESSAGES ON THE GAUGE CLUSTER. "POWER STEERING LOSS" "ADVANCE TRAC CONTROL FAULT" I WAS ABLE TO PULL OVER TO A SIDE OF THE FREEWAY SAFELY AS THERE WAS NO TRAFFIC. THIS IS AN EXTREMELY DANGEROUS PROBLEM AND MUST BE RECALLED. MY EXPLORER HAS ABOUT 53K MILES.

I PURCHASED A 2015 FORD EXPLORER SPORT WITH 90K MILES FROM A FORD DEALER IN DECEMBER.A WEEK LATER I NOTICED THAT EVERY TIME I TURNED RIGHT I WOULD HEAR A CLICKING NOISE. I ALSO HEARD A HUMMING NOISE FROM THE WHEELS. I IMMEDIATELY TOOK IT TO THE DEALER AND EXPLAINED TO THEM THE ISSUE. I TOLD THEM THAT IF THEY DON'T FIX THE ISSUE I WAS GONNA RETURN THE CAR BACK TO THEM. THEY CHANGED THE WHEEL BEARINGS AND THE HUMMING NOISE DECREASED. THE TECHNICIAN SAID HE TIGHTENED SOMETHING FROM THE SPARE TIRE COMPARTMENT AND THAT'S WHAT WAS MAKING THE CLICKING SOUND. MONTHS LATER AS WE CONTINUED DRIVING THE CAR THE CLICKING WOULD HAPPEN ON OCCASION. I ORIGINALLY THOUGHT THAT IT WAS SOMETHING IN THE SPARE TIRE COMPARTMENT. SO I LOOKED ALL OVER THE PLACE AND NOTHING THE NOISE CONTINUED OCCASIONALLY. NOW IN JULY IT BEGAN HAPPENING MORE OFTEN. I TOOK IT TO THE DEALER AGAIN AND HAD TO PAY A DIAGNOSTIC FEE EVEN THOUGH I TOLD THEM ITS THE SAME ISSUE AS BEFORE. NOW A DIFFERENT TECHNICIAN SAYS THAT THE STEERING RACK AND PINION IS BROKEN AND NEEDS TO BE REPLACED OR THE STEERING WHEEL COULD LOCK UP ON US ON THE ROAD AND CAUSE AN ACCIDENT. I ASKED WHY THEY DIDN'T TELL ME THAT THE FIRST TIME AND HE COULDN'T EXPLAIN. SO I'VE BEEN DRIVING A TIME BOMB FOR MONTHS. THE 2011-2014 MODEL HAD A RECALL ON THIS ISSUE. I CAN'T BELIEVE THEY WOULDN'T INCLUDE ALL THE YEARS WITH THE SAME ISSUE. THE STEERING SYSTEM SHOULD BE THE MOST RELIABLE PART OF THE CAR BECAUSE IT ENSURES THAT YOU'RE IN CONTROL OF YOU SAFETY. I HAVE READ MANY COMPLAINTS ON THE STEERING RACK AND PINION FOR THIS VEHICLE.

AIRBAG LIGHT CAME ON AFTER THE CHILDREN GOT BUCKLED INTO THE SECOND-ROW SEAT. UPON GOING TO THE DEALERSHIP TO FIND THE PROBLEM, WE WERE TOLD THAT IT WILL COST OVER $800 TO REPAIR THE SEATBELT AIRBAG CONNECTIONS! SEARCHING ONLINE I FOUND THAT THERE WAS A SERVICE BULLETIN THAT WAS ISSUED BACK IN 2015, BUT IT DOES NOT SEEM THAT A RECALL HAS BEEN ISSUED. THIS SEEMS LIKE A PROBLEM THAT IS BEING EXPERIENCED BY MANY VEHICLES AND I WANTED TO POINT IT OUT TO BE CONSIDERED FOR A RECALL. FORD EXPLORER 2014-2016: BULLETIN INFORMATION INVOLVING VEHICLES EQUIPPED WITH SECOND ROW INFLATABLE SEAT BELTS MAY EXHIBIT AN AIRBAG WARNING LIGHT ILLUMINATED WITH DTC B141B AND B141C.

DURING ACCELERATION WITH THE AIR CONDITIONER RUNNING, THERE IS A SMELL OF ROTTEN EGGS IN THE CABIN. WHEN IT HAPPENS MYSELF AND OTHERS IN THE CAR WILL EXPERIENCE LIGHT HEADEDNESS AND HEADACHES. ADDITIONALLY, MY PARTNER EXPERIENCED THE HEADACHE AND VOMITED ON THE SIDE OF THE ROAD DUE TO THE SMELL. IT SMELLS LIKE EXHAUST FUMES AND ROTTEN EGGS, WHICH IS CLEARLY FROM THE EXHAUST. THE FACT THAT THERE HASN'T BEEN A RECALL REGARDING THIS ISSUE IS CRIMINAL.

BOTH EXHAUST MANIFOLDS WERE CRACKED. REMOVED AND DRILLED OUT BROKEN STUDS AND INSTALLED NEW CONVERTERS. I HEARD A NOISE FOR A DAY OR TWO AND BROUGHT IT IN AND THEY SAID THIS WAS THE ISSUE. I MAINTAIN MY VEHICLE REGULARLY AT THE FORD DEALER AND NEVER INDICATED A PROBLEM. THEY SAID NO RECALL BUT I GOOGLED IT AND I SEE MANY COMPLAINTS WITH THE SAME ISSUE FOR MY YEAR, MAKE AND MODEL.

THE STEERING MAKES LOUD METAL NOISES WHEN TURNING AT SLOW SPEEDS (LIKE PARKING OR TIGHT TURNS). IT ALSO MAKES GRINDING NOISES WHEN TURNING PRIMARILY TO THE RIGHT. THE STEERING HAS LOCKED ON US TWICE IN THE LAST FEW WEEKS! DEALER SUGGESTS THAT THE ELECTRONIC STEERING GEAR HAS GONE BAD. ON GOOGLE SEARCH, WE SEE THAT HUNDREDS OF CUSTOMERS HAVE THE SAME PROBLEM. HOW CAN SUCH A CRITICAL COMPONENT AND SAFETY ISSUE NOT BE RECALLED AND FIXED BY FORD. DEALER TELLS US THAT THE STEERING COULD LOCK WHILE DRIVING CAUSING A MAJOR ACCIDENT. WE ARE TAKING THE CAR FOR REPAIRS HOPING THAT NHSTA AND FORD CAN ISSUE A FORMAL RECALL OF SUCH A DANGEROUS ISSUE.

WASTEGATE ISSUES. DECREASE IN POWER AND ACCELERATION CAUSING SAFETY HAZARDS WHILE DRIVING. PULLED ONTO A HIGHWAY WHILE IN TRAFFIC (65MPH) AND I COULDN'T ACCELERATE AS NEEDED WHEN PULLING ONTO A HIGHWAY AND WAS NEARLY REAR ENDED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 30 MPH, THE REAR PASSENGER SIDE TOE LINK CRACKED WITHOUT WARNING. THE CONTACT LOST CONTROL OF THE VEHICLE AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE PASSENGER SIDE TOE LINK, BUT THE FAILURE RECURRED WHILE DRIVING 40 MPH. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVER'S SIDE TOE LINK FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS TOWED TO BRAD MANNING FORD (402 MANNING DRIVE, DEKALB, IL 60115, 815-756-63250) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL; THEREFORE, THE CONTACT PAID FOR THE REPAIR. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. HOWEVER, THE MECHANIC STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. HALDEMAN FORD (640 US-130, EAST WINDSOR, NJ 08520, (833) 668-9583) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

AN AIRBAG SENSOR LIGHT CAME ON WHILE CAR WAS STATIONARY. DEALER SAID THERE IS A WIRING PROBLEM UNDERNEATH REAR SEATS, AND WAS UNSURE IF AIRBAGS WOULD FUNCTION PROPERLY DUE TO THE ISSUE. DEALER WAS UNSURE WHAT COULD HAVE CAUSED ISSUE. THIS APPEARS TO BE A SAFETY ISSUE, AND A QUICK GOOGLE SEARCH SHOWS THAT OTHER 2015 FORD EXPLORER OWNERS ARE HAVING SIMILAR ISSUES.

WHILE DRIVING MY 2015 FORD EXPLORER (46K MILES) AT ABOUT 50MPH, THE EXPLORER UNEXPECTEDLY BECAME COMPLETELY UNRESPONSIVE. LUCKILY, I WAS ABLE TO GET TO THE SIDE OF THE ROAD. TURNED THE ENGINE OFF AND THEN BACK ON. THE WRENCH LIGHT WENT OFF AND IT SEEMED TO BE FINE. I DROVE ANOTHER 2 OR 3 MILES AND IT DID IT AGAIN! I WAS EXTREMELY LUCKY TO FIND A PLACE TO PULL OFF THRU THE CONSTRUCTION SITE I WAS IN. TURNED THE ENGINE OFF AGAIN AND THEN BACK ON WHICH RESET EVERYTHING AGAIN. I FINALLY GOT THE EXPLORER HOME ABOUT 4 MILES WITHOUT ANY MORE ISSUES. THE NEXT DAY TOOK I TOOK IT TO MY AUTO REPAIR SHOP. THEY SAID IT WAS THE THROTTLE BODY WHICH SHOULD BE COVERED UNDER THE EMISSIONS WARRANTY. (THERE WERE NO PROBLEM CODES SAVED BY THE CAR'S COMPUTER BUT THEY WERE GOING BY EXPERIENCE). I TOOK IT IMMEDIATELY TO A FORD DEALERSHIP WHICH VERIFIED IT WAS THE THROTTLE BODY. THEY SAID IT WAS NOT COVERED UNDER ANY WARRANTY OR RECALL. I RELUCTANTLY PAID $85 PARTS, $379 LABOR AND $38 "SHOP SUPPLIES" FOR A TOTAL OF $535.

THERE IS A LEAK ON THE DRIVERS SIDE OF THE CAR IN THE FRONT AND NOW THERE IS STANDING WATER ON THE FLOOR THAT LEAKS THROUGH WHEN THERE IS A RAINSTORM. THERE IS ALSO A SIGNIFICANT LEAK WHERE THE LIGHTS ARE BY THE MOON ROOF . THE WATER IS SATURATING THE CEILING AND DRIPS ON THE RADIO AND OTHER PARTS OF THE CAR. THE SUNROOF NO LONGER WORKS. THIS HAPPENS EVERY TIME IT RAINS AND WHEN IT IS STATIONARY. THE CEILING LIGHTS WILL FILL UP WITH WATER AND DRIP AS WELL. SINCE THERE IS NO HEAT ON THE PASSENGER SIDE OF THE CAR I AM UNABLE TO CLEAR THE WINDSHIELD OF ANY FOG WHICH IS VERY DANGEROUS.THERE ARE FORUMS ON THIS ALL OVER THE INTERNET AND I KNOW 2 OTHER PEOPLE WHO HAVE THE SAME PROBLEMS WITH THEIR FORDS.

TAKATA RECALL I HAVE A FORD EXPLORER 2015 MILEAGE APPROXIMATELY 42,865 . I HAVE HAD 2 OCCASIONS WHERE THE STEERING HAS FAILED. LAST TIME WAS AUGUST 17,2019. I HAD NO CONTROL OVER .THE STEERING . I WAS TRAVELING 30 MILES PER HOUR AND WAS ABLE TO STOP THE CAR BEFORE HAVING AN ACCIDENT . I CONTACTED PARAMOUNT AUTOMOTIVE GROUP IN VALDESE NC AUGUST 20 2019 AND SPOKE TO THE SERVICE PERSON ABOUT THIS SERIOUS ISSUE. THE SERVICE PERSON SAID TO BRING THE EXPLORER IN TO BE CHECKED OUT. I ALSO WAS ABLE TO GET A FORD EXPLORER SUSPENSION RECALL FIX TO BE WORKED IN AS WELL. I LEFT THE EXPLORER AND WAS CONTACTED BY THE SERVICE PERSON THAT THE STEERING HAD TO BE REPLACED AND THE STEERING NOT COVERED UNDER WARRANTY AT A COST OF $1,750. WARRANTY ENDED AT 36,000. I HAVE DONE SOME RESEARCH TO OUT THAT THERE ARE A LARGE NUMBER OF COMPLAINTS BEING FILED FOR LOW MILEAGE FOR 2015 FORDEXPLORERS WITH STEERING ISSUES. I HAVE PLANS TO CONTACT FORD CUSTOMER SATISFACTION TO THIS SERIOUS DEFECTED STEERING PROBLEM. I HAVE CONCERNS WITH THE FORD REPLACEMENT STEERING THAT IT MAY AS WELL HAVE FUTURE ISSUES. I DO NOT KNOW AT THIS TIME IF FORD HAS MADE ANY ANNOUNCEMENTS TO CORRECT AND NOT HARM THE OWNER. I NEED TO MAKE ALL AWARE THAT A SERIOUS ACCIDENT IS GOING TO OCCUR WHERE SOMEONE WILL GET HURT OR KILLED.

PURCHASED VEHICLE IN AUG/SEP 2016 WITH NO ISSUES. HAD IT IN STORAGE FOR THE WINTER IN ILLINOIS WHILE I WAS DEPLOYED. TOOK IT OUT OF STORAGE IN JULY AND MOVED TO FLORIDA IN SEPTEMBER OF 2017. SINCE NOVEMBER OF 2018, UNTIL NOW I'VE HAD NUMEROUS PROBLEMS WITH THE VEHICLE DUE TO RUST. THE CAR IS 4 YRS OLD AND I'VE HAD TO REPLACE THE ENTIRE EXHAUST SYSTEM, PART OF THE FRAME AND NOW HAVE A LOUD SCREECH COMING FROM MY RIGHT REAR WHEEL DUE TO THE RUST. ALL THAT IN THE PAST 10 MONTHS. I'VE TRIED TO VOICE MY COMPLAINTS WITH FORD MOTOR COMPANY BUT THEY SEEM TO BELIEVE THAT RUST IS NORMAL WHEN DRIVEN ON SALTED HIGHWAYS FOR AN EXTENDED PERIOD OF TIME. I'VE SPENT ALMOST $6K ON MY VEHICLE IN THE PAST 8 MONTHS AND FORSEE ANOTHER LARGE BILL WHEN I TAKE IT IN. IS ANYONE ELSE HAVING REPORTED ISSUES WITH THEIR EXPLORER SHOWING SIGNS OF RUST IN AN EXTREMELY SHORT AMOUNT OF TIME. I GREW UP IN NORTHERN MINNESOTA WHERE I DROVE MY 1996 T BIRD ON SALTED ROADS THE MAJORITY OF THE YEAR FROM 2003-2011 AND NEVER HAD ISSUES WITH RUST AT ALL. I FEAR THAT MY VEHICLE WASN'T TREATED PROPERLY DURING THE MANUFACTURING OF IT.

WARNING 'TRANSMISSION NOT IN PARK' HAS BEEN POPPING UP FOR APPROXIMATELY 6 MONTHS. NOTICED A LEAK ON GARAGE FLOOR THAT DEALERSHIP STATED IS A LEAK FROM THE PTU. DEALERSHIP STATED THE REAR DRIVE TRAIN NEEDS REPLACED DUE TO THIS LEAK. VEHICLE HAS 67,XXX MILES AND IS 7,XXX MILES OUT OF POWER TRAIN WARRANTY.

FRONT SWAY BAR LINKS HAD TO BE REPLACED BECAUSE THEY WERE BROKE. I BROUGHT MY CAR IN FOR THE RECALL OF THE REAR SUSPENSION. I HAVE NOT HIT ANYTHING OR BEEN IN A WRECK SO THERE IS NO REASON FOR THIS TO HAVE BEEN BROKE.

WHEN HAVING THE RECALLS FIXED ON MY EXPLORER THE BACK LIFTGATE IS NOT CENTER EVEN THE DEALERSHIP FIXING IT SAID IT WAS NOT ALSO. THEY INFORMED ME I WOULD NEED TO BRING IT TO A BODY SHOP TO HAVE IT FIXED. I HAVE NEVER BEEN IN AN ACCIDENT OR HIT ANYTHING SO THERE IS NO REASON FOR IT NOT TO BE CENTERED.

MY BACK UP CAMERA AND SENSOR WILL NOT WORK ALL THE TIME. SOMETIMES THE PICTURE WILL SHOW UP ON MY SCREEN, SOMETIMES IT WILL NOT WITH THE NOTIFICATION TO CONTACT THE DEALERSHIP, AND OTHER TIMES NOTHING THE TOUCH SCREEN WITH NOT SHOW ANYTHING AND THE SENSOR WILL NOT BEEP. THERE IS NO REASON FOR THESE ITEMS TO NOT BE WORKING

IN DECEMBER 2018 I TOLD MY LOCAL FORD SERVICE MANAGER OF MY VEHICLE GIVING ME A WARNING THAT MY TRANSMISSION WAS NOT IN PARK OCCASIONALLY, THIS EVEN WHEN IT WAS. AT TIMES I WOULD HAVE TO RE-START THE VEHICLE, OR PLAY WITH THE GEAR SHIFT ITSELF TO GET IT TO STOP THE WARNING AND RETURN MY STEERING WHEEL AND SEAT TO ORIGINAL POSITIONS. OVER THE PAST SEVERAL MONTHS THIS HAS BECOME MORE OF AN ISSUE AS IT WAS HAPPENING ON A DAILY BASIS. WHEN I TOOK IT IN RECENTLY FOR A RECALL ON ANOTHER ISSUE THE SERVICE MANAGER DID INFORM ME THERE IS A TSB #17-2219 FOR THIS PARTICULAR ISSUE. AFTER FURTHER REVIEW I FOUND THAT THE TSB COVERS FIVE PARTICULAR FORD MODELS AND THREE LINCOLN MODELS SPANNING THE YEARS 2011-2017. BECAUSE THIS WAS NOW A PROBLEM I WAS DEALING WITH ON A DAILY BASIS I HAD THEM REPLACE THE SHIFTER AS SUGGESTED AT 68,033 MILES. WHAT IS UPSETTING IS THAT THIS IS NOT BEING COVERED UNDER ANY TYPE OF RECALL. THIS IS NOT A PART THAT SHOULD FAIL AT 62,000 MILES WHEN I FIRST REPORTED THE ISSUE, AND IT IS NOT SOMETHING THAT SHOULD COVER AS MANY MODELS AS IT DOES FOR A SIX YEAR PERIOD OF TIME. HOW COULD VEHICLES START TO HAVE THESE ISSUES IN 2011, BUT THE MANUFACTURER STILL CONTINUE TO USE THESE RELAYS OR SHIFTERS FOR AN ADDITIONAL SIX YEARS? IF THEY ARE NEGLIGENT IN NOT CORRECTING THE PROBLEM, WHY SHOULD THE CONSUMER BE ON THE HOOK FOR FORD USING DEFECTIVE COMPONENTS?

THE PAST TWO DAYS I'VE BECOME INCREDIBLY DIZZY, NAUSEOUS AND A VERY DULL HEADACHE. I NOTICED I FELT FINE WHEN I WOKE BUT DURING MY COMMUTE I REALLY STARTED FEELING ILL AND HAD A HARD TIME WITH MY EYES WHEN I TRIED TO FOCUS ON THE BUMPER STICKER ON THE CAR IN FRONT OF ME. I HAD VERY BAD VERTIGO, WHICH HASN'T EVER AFFECTED ME PRIOR TO THESE PAST TWO DAYS. MY HUSBAND RECALLED READING A NEWS STORY AND WHEN I LOOKED IT UP- SURE ENOUGH A RECALL HAS BEEN ISSUED FOR CARBON MONOXIDE ISSUES.

WHEN STEERING LEFT OR RIGHT AT A STANDSTILL, STEERING MAKES A POPPING OR CLICKING NOISE. MY GUESS IS IT IS EITHER RACK AND PINION ASSEMBLY OR SUSPENSION PARTS. IN ADDITION, REAR END HAS A BAD RATTLE EVEN ON SMOOTH ROADS. THERE IS ABOUT 59,500 MILES ON THE SUV AND IT WAS JUST STATE INSPECTED. WE ARE AFRAID TO DRIVE IT. CHECKED COMPLAINT BOARDS AND THERE ARE MANY SIMILAR PROBLEMS.

FAULTY AIRBAG SENSOR, DEALER REPAIRS ARE NOT GUARANTEED AND THE PROBLEM IS NOT REPAIRABLE UNDER WARRANTY. CURRENTLY THE VEHICLE HAS 86728 MILES. VEHICLE WAS STATIONARY WHEN IT FIRST CAME ON.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT HEARD A SQUEALING SOUND WHEN TURNING THE VEHICLE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AUTOFAIR FORD IN MANCHESTER (1475 S WILLOW ST, MANCHESTER, NH 03103, (603) 634-1001). THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER SIX WEEKS BEFORE TO HAVE THE DRIVER'S SIDE WHEEL BEARING REPLACED UNDER A WARRANTY. THE DEALER PERFORMED AN 100 POINT INSPECTION AND RECOMMENDED SEVERAL REPAIRS THAT NEEDED TO BE PERFORMED. THE DEALER HAD BEEN AGGRESSIVELY SOLICITING THE CONTACT TO TRADE IN THE VEHICLE AND CHECKED TO SEE IF SHE WANTED TO ACT ON ANY OF THE SERVICE REPAIR RECOMMENDATIONS. REGARDING THE SQUEALING NOISE, THE DEALER DIAGNOSED THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE REPAIRS WOULD COST $2,215. THE MANUFACTURER WAS CONTACTED ONLINE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 49,100.

STARTED CAR AND PUT IN REVERSE AND NOTICED THAT THE STEERING WAS NOT WORKING NORMALLY AND THEN NOTICED THE POWER STEERING FAULT ASSIST AND SERVICE ADVANCE TRAC NOTIFICATION. ALSO AT THE SAME TIME, THE TURN SIGNAL WOULD NOT STAY ENGAGED. I MANAGED TO DRIVE 100 MILES HOME WITH "MANUAL STEERING" ON THE HIGHWAY AND NEEDED TO USE ONE HAND TO CHANGE LANES. IF THIS PROBLEM HAPPENED GOING 60 MILES PER HOUR, AN ACCIDENT OR WORSE, LOSE OF LIFE, AS WHAT HAPPENED WAS UNEXPECTED AND STEERING WAS VERY DIFFICULT. THIS VEHICLE WAS BOUGHT 1/2/15 AND THIS PROBLEM HAPPENED AT 26,100 MILES AND THE REPAIR COST $2,147.25 AT THE FORD DEALER BY MY HOUSE. SINCE FORD WAS ABLE TO REPLACE THE ASSEMBLY THE SAME DAY LEADS ME TO BELIEVE THIS IS A VERY COMMON PROBLEM AND STOCK THE PARTS AND LOOKING AT OTHER COMPLAINTS ONLINE, AN ONGOING ISSUE WITH FORD VEHICLES IN GENERAL. FORD HAD A 1.1 MILLION RECALL FOR THIS ON THE 2011-2013 VEHICLES AND THEY NEVER FIXED THE ISSUE GOING FORWARD. A RECALL NEEDS TO BE DONE.

WHILE DRIVING DOWN THE HIGHWAY THE EXPLORER HAS SUDDENLY SHUT DOWN ON TWO OCCASIONS. THE FIRST TIME (JULY 2019) I WAS DRIVING ABOUT 50 MPH. I WAS ABLE TO CRUISE OFF INTO A MEDIAN. THE SECOND TIME (AUG 5, 2019) I WAS COMING OFF AN ON RAMP ONTO A BUSY HIGHWAY AT ABOUT 60 MPH. ONCE AGAIN THE CAR SUDDENLY POWERED OFF. I WAS LUCKY TO BE IN THE FAR RIGHT LANE AND WAS ABLE TO CRUISE OFF INTO A WIDE GRASSY AREA. THE TRAFFIC I WAS MERGING INTO WAS AT 70 MPH. IN BOTH INSTANCES THE WRENCH LIGHT CAME ON. THIS IS VERY DANGEROUS AS THE CAR LOSES POWER AND YOU HAVE PRACTICALLY NO CONTROL OVER THE STEERING OR BRAKES. IF I HAD NOT BEEN ABLE TO CRUISE OFF AND/OR HAD BEEN IN THE CENTER LANE OF A MAJOR HIGHWAY I COULD HAVE BEEN REAR ENDED BY VEHICLES AT HIGH SPEEDS. IN BOTH INSTANCES, ONCE I WAS OFF THE ROAD I TURNED THE CAR OFF, WAITED A FEW SECONDS, AND RESTARTED. THE CAR STARTED BACK UP NORMALLY AND THEN SEEMED TO WORK OK. IT'S LIKE THE ELECTRICAL OR SOFTWARE SYSTEM REQUIRES A 'RESET'. THIS IS A SERIOUS SAFETY ISSUE AS IT OCCURS WITH NO WARNING AND THE DRIVER CANNOT CONTROL THE CAR AND MUST COME TO A STOP TO TURN OFF THE ENGINE AND RESTART.

ON-GOING AIRBAG WARNING LIGHT ISSUE FOR 2 YEARS (AMBER LIGHT ON DASHBOARD). THE ISSUE STARTED IN AUGUST, 2017 AT ABOUT 38K MILES AND IS STILL HAPPENING AT ABOUT 55K MILES. FORD DEALERSHIP ATTEMPTED TO REPAIR THE SAME ISSUE 7 TIMES BUT THE LIGHT IS BACK ON 8TH TIME. CONTACTING MANUFACTURER DIRECTLY WAS USELESS AS THEY JUST TELL ME TO TAKE THE VEHICLE TO DEALERSHIP FOR REPAIR AND THAT NO OTHER OPTION IS AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE DRIVER STOPPED IN THE MIDDLE OF THE HIGHWAY, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE DRIVER DROVE HOME SAFELY. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED AND "SERVICE ADVANCETRAC" AND "STEERING ASSIST FAILED" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED MILLER BROTHERS FORD (9035 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21042, (410) 505-8633) WHERE THE MECHANIC STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

AIRBAG WARNING LIGHT STAYS ON ALL OF THE TIME ON 2015 FORD EXPLORER. FORD DEALERSHIP IN CHESTERFIELD, MO INDICATED THE ENTIRE WIRING HARNESS HAD TO BE REPLACED AT A COST OF $1600. THEY HAD SEEN THIS PROBLEM BEFORE. SERVICE PERSON INDICATED THAT AIR BAGS MAY NOT DEPLOY IF IN AN ACCIDENT WHEN AIRBAG WARNING LIGHT IS ON. DUE TO THE FUNDAMENTAL SAFETY ISSUE WITH A HARDWARE FLAW (NOT WEAR AND TEAR), I BELIEVE THERE SHOULD BE A RECALL DUE TO THE RISK TO PUBLIC SAFETY.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER AND "STEERING FAULT ASSIST NEEDS SERVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO VAUGHN FORD LINCOLN (318-335-0710, LOCATED AT 835 HIGHWAY 165 S, OAKDALE, LA 71463) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING, A WOBBLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT CHECKED THE WHEELS, BUT DID NOT NOTICE ANYTHING ABNORMAL. THE WOBBLING NOISE BECAME WORSE. THE VEHICLE WAS TAKEN TO COLE FORD LINCOLN (410 E CHICAGO ST, COLDWATER, MI 49036, (517) 278-5661) THE DEALER WAS IN THE PROCESS OF PERFORMING A REAR ALIGNMENT. THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.

EXHAUST OR EMISSION SYSTEM: CURRENTLY DASH BOARD IS DISPLAYING ENGINE LIGHT WHICH WAS DIAGNOSED TO CODE P420 FOR CATALYTIC CONVERTER OR OXYGEN SENSOR

-FAILURE OF ELECTRONIC STEERING GEAR- I HAVE A 2015 FORD EXPLORER SPORT WITH 50,000 MILES ON IT. 2 WEEKS AGO I HAD A "STEERING FAULT ASSIST" LIGHT COME ON WHILE DRIVING THE VEHICLE ON THE INTERSTATE. I DID NOT EXPERIENCE AN ISSUE STEERING AT THE TIME. ONCE I PULLED OFF THE INTERSTATE I RESTARTED THE VEHICLE AND THE ALERT WENT AWAY. 5 DAYS LATER I WAS DIVING IN THE CITY AND THE "STEERING FAULT ASSIST" LIGHT CAME ON AGAIN FOLLOWED BY "ADVANCE TRAK WARNING." I LOST POWER STEERING IMMEDIATELY. I GOT TO AN AREA TO PULL OFF AND RESTARTED THE VEHICLE. BOTH WARNINGS IMMEDIATELY CAME BACK ON. I WAS OVER 4 HOURS FROM HOME, SO I HAD TO DRIVE OVER 250 MILES WITHOUT POWER STEERING. I CALLED MULTIPLE FORD SERVICE LOCATIONS IN MY AREA, ONLY ONE WOULD TAKE IT AND LOOK AT IT WITHIN THE WEEK. I FOUND OUT TODAY THAT FOLLOWING A DIAGNOSTIC TEST, I AM NEEDING TO REPLACE THE ELECTRONIC STEERING GEAR AS IT FAILED INTERNALLY. FORD QUOTED ME $2000 + TAX TO FIX IT. AFTER GOING ONLINE, I HAVE FOUND NUMEROUS COMPLAINTS OF THE EXACT SAME THING HAPPENING WITH OTHER FORD EXPLORER OWNERS. I AM COMPLETELY DISAPPOINTED IN FORD!

WE ARE EXPERIENCING FRUSTRATION IN GETTING A RESOLUTION TO NOXIOUS EXHAUST FUMES THAT ENTER THE INTERIOR OF THE VEHICLE. THIS IS MOST NOTABLY UPON ACCELERATION (SUCH AS WHEN YOU ENTER THE INTERSTATE AND QUICKLY ACCELERATE). WE HAVE GONE TO A LOCAL REPAIR, CALLED A LOCAL DEALER, CHANGED OUT AIR AND CABIN FILTERS, BUT TO NO AVAIL. THE FUMES ARE HORRIBLE. WE PURCHASED THE CAR FROM A USED CAR LOT IN THE SPRING OF 2018 AND HAVE BEEN TRYING TO GET SOMETHING DONE FROM THE BEGINNING OF OWNING THIS VEHICLE.

A LITTLE OVER A MONTH AGO THE LEFT REAR TOE LINK BROKE WHILE DRIVING. THIS CAUSED THE CAR TO LOSE CONTROL AND GO INTO A SIDEWAYS SLIDE, BREAKING THE WHEEL HUB IN THE PROCESS. SMOOTH ROAD GOING ABOUT 50 MPH IN GOOD CONDITIONS. WE GOT THE CAR FIXED AND HAD TO PAY FOR THE REPAIRS SINCE THE CAR IS NO LONGER UNDER FACTORY WARRANTY. AFTER THE FORD DEALER IN MCHENRY IL HAD IT FOR OVER A WEEK, WE GOT THE CAR BACK, DROVE IT FOR A FEW DAYS AND SUDDENLY WE HAD A CRACKED EXHAUST FLEX PIPE. WE HAD TO PAY SEVERAL HUNDRED MORE TO GET THAT REPAIRED. AGAIN, DRIVEN ON SMOOTH ROADS IN THE SUMMER, NOTHING THAT WOULD HAVE CAUSED THIS SO SUDDENLY. GOT THE CAR BACK AGAIN AFTER SEVERAL MORE DAYS IN THE SHOP.. DROVE IT FOR A COUPLE MORE DAYS AND THE LEFT REAR TOE LINK BROKE.. AGAIN... DEALER THIS TIME INSTALLED THE "RECALL KIT" ON BOTH SIDES. LUCKILY, THIS TIME IT WAS AT SLOW SPEEDS COMING INTO A PARKING LOT . HAD THE CAR TOWED BACK TO THE DEALER. AGAIN.. WE HAVE HAD THE CAR BACK FOR ABOUT 3 DAYS NOW, AND THE LEFT TOE LINK HAS COME LOOSE.. AGAIN.. THE CAR WILL BE TOWED BACK TO THE DEALER TOMORROW BECAUSE IT IS UNSAFE TO DRIVE. IT WAS DRIVEN 3 TIMES AT LOW SPEEDS AROUND TOWN SINCE WE GOT IT BACK. MY WIFE IS NOW AFRAID TO DRIVE THE CAR OUT OF FEAR OF IT BREAKING AGAIN. THIS IS A SERIOUS ISSUE IF THE RECALL PART DOESN'T WORK. WHEN THIS PART FAILS, THIS CAR HAS A SEVERE LOSS OF CONTROL AND CAN VERY EASILY RESULT IN AN ACCIDENT. FORD NEEDS TO GET TO THE BOTTOM OF THIS BEFORE SOMEONE GETS KILLED.

I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, SERVICE MANAGER [XXX] 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 RICH FORD SERVICE MANAGER [XXX], CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 EXPIRES DECEMBER 31/2019 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 07/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS WE WERE TURNING INTO A PARKING SPACE THERE WAS A POPPING SOUND SO I IMMEDIATELY TOOK THE CAR TO THE DEALER. WE WERE TOLD THAT THE RACK AND PINION WAS DEFECTIVE WHICH IS THE SECOND TIME THIS HAS HAPPENED IN A FORD AROUND THE 40,000 MILE MARK. IF THE RACK HAD FAILED AT HIGH SPEED IT COULD WELL HAVE BEEN FATAL.

THE EXHAUST SMELL IS OVERWHELMING WHEN YOU HAVE TO ACCELERATE OVER 3,500 RPMS. THIS IS SOMETIMES NECESSARY WHEN ON HIGHWAYS OR WHEN TRAVELING UP A HILL AT HIGHER SPEEDS. IT IS NOT SAFE TO INHALING EXHAUST FUMES WITHIN THE CABIN. I WORRY ABOUT THE SAFETY OF MY CHILD IN THIS VEHICLE DUE TO THIS ISSUE.

08/20/2015 I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 06/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. FORD MOTOR CO VS LAWYER 2015 FORD EXPLORER SPORT, VIN [XXX] REFERENCE TO FORD MOTOR CO, NO 0:14-CV-61344-WPD 08/28/2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD THE CONSUMER STATED WHILE DRIVING THE STEERING SERVICE LIGHT ILLUMINATED AND THE POWER STEERING IMMEDIATELY WENT OUT. THE VEHICLE WAS NOT INCLUDED IN THE POWER STEERING RECALL. *JS

I BOUGHT THE CAR USED IN APRIL 2019, IT ONLY HAS 25,000 MILES. I WAS DRIVING WITH MY TODDLER WHEN ALL OF THE SUDDEN I COULD NOT STEER THE VEHICLE EASILY AND WARNING LIGHTS STARTED GOING OFF AFTER I LOST POWER STEERING. THE LIGHTS WERE POWER ASSIST FAULT AND SOMETHING ABOUT ADVANCETRACK SYSTEM IN WHICH I NOTICED THAT MY FOUR WHEEL DRIVE CAPABILITY WAS NOT WORKING. I WAS ON A CITY STREET SO I WAS ABLE TO PULL INTO A PARKING LOT. ONCE I LET IT SIT FOR A FEW MINUTES AND STARTED UP, EVERYTHING WAS ALRIGHT. THIS WAS THE 2ND TIME THIS HAS HAPPENED THE FIRST TIME, I WAS JUST EXITING OFF THE HIGHWAY WHEN I LOST POWER STEERING AND WARNING CAME ON BUT IT ONLY OCCURRED FOR A MINUTE AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SAFETY RISK AND I AM AFRAID TO DRIVE IT LONG DISTANCE. OTHER THAN THIS I LOVE THIS VEHICLE!

50K ONLY AND THE RACK AND PINION STEERING COLUMN IS FAILING.

I TOOK MY 2015 FORD EXPLORER IN BECAUSE THERE WAS A RECALL ON THE FRONT DOOR PANELS. TOOK MY VEHICLE TO FORD AUTONATION WHERE I BOUGHT IT AND ALL THEY DID WAS RIP MY PANELS OFF AND TRIED TO RESTAPLE IT. NO EVEN A WEEK LATER IT STARTING COMING OFF AGAIN SO I TOOK IT BACK AND SAID THIS IS A RECALL, Y'ALL NEED TO REPLACE IT AND THEY SAID NO THAT'S ALL THIER GONNA DO

CAPTAINS CHAIR BEHIND THE DRIVER'S SEAT, SEATBELT WOULD NO LONGER CONNECT. SEATBELT RECEPTACLE HAD TO BE REPLACED, NOW AIRBAG LIGHT IS ON AT ALL TIMES.

ONE INSTANCE WHILE DRIVING ON THE FREEWAY LEFT SIDE WINDSHIELD RUBBER SEAL STARTS FLAPPING AGAINST SIDE WINDOW THEN EVENTUALLY FLIES OFF. NEXT WHILE DRIVING ON FREEWAY THE WINDSHIELD SIDE TRIM BREAKS OFF. NOW THE RIGHT SIDE TRIM HAS RIPPED & FLOWN OFF ON FREEWAY. WHICH WILL MEAN THE TRIM WILL PROBABLY BREAK AS WELL.

NOISE WHEN TURNING OR BACKING UP ON DRIVERS SIDE. NEW SHOCKS/STRUTS HAVE RECENTLY BEEN PUT ON THE FRONT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED TOMMIE VAUGHN FORD AT 888-841-4361 (LOCATED AT 1201 N SHEPHERD DR, HOUSTON, TX 77008) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO PROVISION FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NOISY POPPING NOISE WHEN STEERING LEFT AND RIGHT AT A STAND STILL OR LOW SPEEDS. THIS TURNS INTO A LOCKED STEERING WHEEL IN ONE POSITION.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AND ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND THEN RETURNED TO ITS NORMAL POSITION. THE VEHICLE WAS TAKEN TO CROUSE FORD (11 ANTRIM BLVD, TANEYTOWN, MD 21787, (877) 782-7280) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 90,000.

I THOUGHT THE VEHICLE WAS HAVING STRUTS ISSUES IN THE FRONT AS WELL AS A SWAY BAR. HOWEVER I FINALLY GOT AN APPOINTMENT AT THE FORD DEALERSHIP AND THEY STATED THAT THE ISSUE WAS CAUSED BY A FAILING ELECTRONIC STEERING RACK. THIS VEHICLE ONLY HAVE 42,524 MILES ON IT AND THIS SHOULD NOT BE HAPPENING ALREADY. THIS COULD POTENTIALLY FAIL CAUSING YOU TO LOSE POWER STEERING AND CAUSE AN ACCIDENT. THE VEHICLE MAKES THE NOISE WHEN TURNING SLOWLY TO THE RIGHT OR WHEN BACKING UP. IT WILL ALSO MAKE THE NOISE WHEN YOU ARE STATIONARY AND TURN THE WHEEL BACK AND FORTH. THE QUOTE I RECEIVED FOR THE REPAIR WAS $1,770. THIS IS NOT SOMETHING THAT SHOULD HAVE TO BE REPAIRED ON A 2015 VEHICLE WITH LOW MILEAGE.

VEHICLE HAS STRONG EXHAUST LIKE BURNT HAIR UNDER HARDER ACCELERATION. FOR INSTANCES, CLIMBING A HILL AND NEEDED TO SPEED UP. THE SMELL STAYS WITH THE VEHICLE AS WELL. FOR AT LEAST A MILE AFTER THE FACT. I HAVE HAD SEVERAL VEHICLES AND NEVER HAVE I HAD ONE SMELL LIKE THAT UNDER ACCELERATION.

TWO MONTHS AGO I HAD THIS WEIRD SMELL IN THE CABIN OF MY EXPLORER WHEN ACCELERATING , , TAKE IT TO THE SHOP, TWO DAYS AFTER THE DEALER TOLD ME IT WAS CARBON MONOXIDE IT STARTED MAKING A WEIRD NOISE , TAKE IT IN AGAIN AND THE PTU IS COMPLETELY SHREDDED. WAS TOLD ALL THE FLUID LEAKED OUT AND CAUSED THIS DAMAGE. COMPLETE REPLACEMENT OF THE PTU OVER $2500 ON A VEHICLE 2015 FORD EXPLORER WITH ONLY 64,000 MILES ON IT.

CONSTANT STEERING POPPING NOISES INCLUDING OCCASIONAL STEERING BINDING AND LOCKING UP. I HAVE HAD A FEW INCIDENTS WHERE I NARROWLY AVOIDED AN ACCIDENT AFTER STEERING LIMITED TO APPROXIMATELY 30 DEGREES. I HAD TO MUSCLE THE WHEEL, AND AFTER A LOUD BANG, FULL STEERING ROTATION WAS REGAINED. LIKELY THE SAME ISSUE AS IN PREVIOUS YEAR MODELS WHERE STEERING RACK HAD TO BE REPLACED UNDER A MASS RECALL. DEALERSHIP ASSUMING IT IS THE SAME ISSUE, YET THE RECALL DID NOT CARRY OVER TO 2015'S WHICH SUFFER THE SAME PROBLEM.

CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. FORD VEHICLES INVOLVED IN THIS EVENT COULD BE (BOUGHT BACK BY THE DEALERSHIP) (IF ASKED) I ASKED THEY SAID THEY WOULD ALLOW ME TO TRADE IN THE 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $2,000.00 OF 1% OF WHAT I PAID FOR IT, IT WILL BE PAID OFF IN 09/2021. TSB 16-0166 DID NOT BECOME OR TURN INTO PROGRAM 17N03. THEY ARE DIFFERENT REPAIRS FOR THE SAME ISSUE. THE DEALERSHIP MUST PERFORM TSB 16-0166. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIRBAG SENSOR CAME ON AT ABOUT 66,000 MILES. DISREGARDED FOR A WHILE, AS I WAS ON A LONG TRIP. WENT TO DEALER AND THEY PUT ON COMPUTER; DIAGNOSIS CODES ARE DTC B141B AND B141C. DEALER SUGGESTED TO REPLACE THE AIRBAG HARNESS, WITH CONNECTORS REPLACED FOR $963.17, B/C WARRANTY CONVENIENTLY EXPIRED AT 60,000 MILES. THIS IS A SAFETY ISSUE AS NONE OF THE AIRBAGS IN THE CAR WILL DEPLOY UNLESS I PAY FORD RANSOM FOR A PART THAT HAS NO MOVING PARTS. I SEE MULTIPLE PEOPLE WITH SAME ISSUE SO THERE SHOULD BE A RECALL.

THE AIRBAG WIRING HARNESS IS FAULTY, CAUSING NO AIR BAGS. THE PART TO REPAIR HAS BEEN ON BACK ORDER DUE TO HIGH DEMAND. MY VEHICLE HAS BEEN WITHOUT AIRBAG SYSTEM THREE WEEKS WITH ANOTHER TWO WEEKS TO WAIT FOR PART TO ARRIVE.THE PROBLEM BEGUN BEING ADDRESSED IN OCTOBER 2018 AND HAS CONTINUED. PART OF WIRING HARNESS WAS REPLACED. TOLD IT WAS GOOD TO GO AND TWO WEEKS LATER NO AIRBAGS. SCARY TO HAVE NO AIRBAGS WITH CHILDREN IN CAR. DEALER SAID, BUT YOU STILL HAVE SEATBELTS......

LANE KEEPING STEERING ASSIST IS ELECTRIC MOTOR ASSIST. THE RACK & PINION STEERING GEAR MOTOR MALFUNCTIONED, LEAVING THE STEERING WITHOUT ANY ASSIST, RESULTING IN MANUAL (EXTREMELY DIFFICULT TO STEER) STEERING. IN THIS CASE, NO CRASH RESULTED, BUT REQUIRED RACK & PINION REQUIRED REPLACEMENT. REPLACEMENT COST ~$2200.00 AT A FORD DEALERSHIP.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE 'LANE DETECTION FAILURE' MESSAGE SUDDENLY APPEARED AND THE POWER STEERING FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER STOPPING THE VEHICLE AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND DIAGNOSTIC CODE: C200D AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO JONES FORD OF NORTH CHARLESTON (5757 RIVERS AVE, NORTH CHARLESTON, SOUTH CAROLINA), BUT THE CODE WAS NO LONGER PRESENT AFTER RESTARTING THE VEHICLE SEVERAL TIMES. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

STEPPED ON THE GAS PEDAL TO ACCELERATE AND VEHICLE KEPT ACCELERATING AFTER REMOVING FOOT FROM PEDAL. IT DID THIS 3 TIMES WITHIN 10 MINUTES. THE FLOOR MATS WERE NOT IN THE WAY AND CRUISE CONTROL WAS NOT ACTIVATED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT SUSPENSION ON THE DRIVER SIDE COLLAPSED. THE VEHICLE VEERED TO THE LEFT AND HIT THE CONCRETE BARRIER, BOUNCED AND HIT THE RIGHT CONCRETE BARRIER. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND A REPORT WAS ISSUED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE INSURANCE COMPANY LABELED THE VEHICLE AS DESTROYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

ON 6/6/19 VEHICLE LOST ENGINE THROTTLE POWER WHEN "WRENCH" LIGHT INDICATOR APPEARED ON DASHBOARD WHILE DRIVING ON INTERSTATE (AT LEAST 65MPH). WRENCH NOTED TERRAIN MANAGEMENT SYSTEM ERROR. ENGINE DID NOT SHUT OFF. VIBRATED VERY BADLY WHEN COMING TO STOP. HAPPENED AGAIN ON 6/12 ON CITY STREET DRIVING APPROX 35MPH. BOTH TIMES STOPPED VEHICLE, TURNED OFF, AND RESTARTED AND OPERATED NORMALLY. FORD DEALERSHIPS CANNOT DETERMINE PROBLEM BECAUSE THERE COMPUTER SYSTEMS CANNOT SEE ERROR CODE(S) IN DIAGNOSTICS.. ADDITIONALLY, FORD MOTOR COMPANY WILL NOT RESPOND UNTIL "ERROR CODE" IDENTIFIED BY FORD SERVICE DEALERSHIP. READ ONLINE AND YOUTUBE EXACT ISSUES BUT NOT DISCUSSION ON RESOLUTION(S). SEE URL ADDRESS FOR EXAMPLE OF ISSUE THAT OCCURRED WITH OUR VEHICLE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=ASRDPLP4_QE&T=1S. VERY DANGEROUS TO LOSE POWER ON HIGHWAY AND LITTLE CONTROL OF VEHICLE. BELIEVE THIS IS A SYSTEMIC ISSUE WITH FORD EXPLORERS

DRIVING TO WORK AND RECEIVED A "STEERING ASSIST FAULT/SERVICE REQUIRED" WARNING MESSAGE. TOOK CAR TO DEALER, WHERE THEY REPAIRED A FAULTY STEERING GEAR ASSEMBLY.

MAKING SLOW RIGHT HANDED TURNS, CLUNKING SOUND WAS DETECTED IN THE FRONT OF THE VEHICLE. THE FORD DEALER INVESTIGATION REVEALED THAT THE POWER STEERING RACK NEEDS REPLACEMENT. THE VEHICLE HAS ONLY 61000 MILES ON IT AND THE COST WILL BE $1950.

CARBON MONOXIDE IN THE FORD EXPLORER 2015 NOT FIXED BY FORD DEALERSHIP PURCHASED FROM NEW 2015, CUSTOMER COMPLAINED ABOUT SINCE DAY ONE DELIVERY, UNSTABLE MOVEMENTS, LEFT RIGHT, SIDE TO SIDE, NOT FIXED BY FORD DEALERSHIP PURCHASED. DEALERSHIP STATES (NOT OUR PROBLEM, PROVE IT.)

THE SEAT BELT LOCKS AND WILL NOT RELEASE UNLESS THE BELT IS COMPLETELY BROUGHT BACK IN.

THE INTERIOR DRIVER DOOR PANEL IS SPLITTING AT SEAM AND THE YELLOW FILLER IS NOW SHOWING.

WHEN I DRIVE AT SLOW SPEEDS TO PULL INTO A PARKING SPOT, GARAGE, TURN INTO A DRIVE WAY AND REVERSING OUT OF THESE SPOTS, THERE IS A LOUD CLUNK NOISE. WHEN TURNING THE STEERING WHEEL TO THE RIGHT.

80,000 MILEAGE STARTING WITH STEERING NOISY AND CLICK NOISY SOMETIME . POWERTRAIN LOOSES WHEN PARKING AND HARD TO SHUT OFF THE ENGINE.

VEHICLE MAKES GRINDING NOISE WHEN TURNING RIGHT. THIS VEHICLE JUST HAS 40K MILES AND THE STRUTS SHOULD NOT BE MAKING SOUNDS LIKE THIS. THIS HAPPENS WHEN THE VEHICLE IS IN SLOW MOTION AND IN REVERSE. THIS WAS RECALLED IN 2011-2014 BUT NOT IN 2015 AND I BELIEVE WAS IN AN ON GOING ISSUE. THESE VEHICLE WAS MANUFACTURED IN JULY 2014.

WHILE DRIVING RECENTLY MY CAR WOULD 'SPUTTER' WHILE AT A LIGHT ETC. WELL TODAY IT COMPLETELY DIES WHILE DRIVING (ABOUT 20MPG). IT EVENTUALLY RESTARTED AND I WAS ABLE TO DRIVE TO MY MECHANIC. THE VEHICLE COMPLETELY DIED WHILE PULLING INTO THE DRIVE OF THE MECHANIC WHO WILL TAKE A LOOK ON MONDAY. ALSO, HAD PROBLEMS WITH STEERING UNIT THAT FORD SAID NEEDED TO BE REPLACED. SAID THAT WOULD COST US ABOUT $1100 FOR A NEW MODULE. AT THAT TIME THE CAR HAD 40,000 MILES ON IT. CURRENTLY HAS 72,000. MY HUSBAND WAS GOING TO BY A F150 NOW SERIOUSLY CONSIDERING GOING WITH TOYOTA. HE'S HEARTBROKEN AS WE BOTH THOUGHT THE EXPLORER WOULD BE A RELIABLE CAR.

THE SIDE PANEL POPPED OUT IN THE FRONT PASSENGER SIDE OF THE VEHICLE FOR NO APPARENT REASON. THE FORD DEALERSHIP I TOOK IT TO WAS AWARE OF IT. THE SECOND ISSUE WE HAD AT 66,000 MILES WAS AN ERROR CALLED 'TERRAIN MANAGEMENT FAULT'. BOTH TIMES THIS ERROR OCCURRED, WE WERE MOVING. THE FIRST TIME IT HAPPENED IT FIXED ITSELF. THE SECOND TIME, WE HAD TO HAVE IT TOWED. THIS IS SO DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED. THEY HAD TO REPLACE THE THROTTLE BODY. PLEASE GET FORD TO A DRESS THESE SAFETY ISSUES.

I WAS DRIVING DOWN THE HIGHWAY AT 75 MPH AND HEARD A HUGE POP ON THE PASSENGER WINDOW AND SOMETHING BLACK FLY BY. WE PULLED OVER AND SAW THAT THE PLASTIC BLACK TRIM ON THE SIDES OF THE WINDSHIELD BROKE IN HALF AND THE RUBBER WAS HANGING OFF. I HAD TO CUT IT OFF. AFTER TAKING A CLOSER LOOK, IT APPEARS THERE ARE SEVERAL PIECES OF THE PLASTIC TRIM THAT ARE WARPING AND EVEN THE DRIVER'S SIDE PANEL WAS LOSE SO I'M SURE IT'S ONLY A MATTER OF TIME BEFORE THIS SIDE BREAKS OFF ALSO. I SEE OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM ALSO AND IT WOULD BE NICE IF FORD WOULD DO A RECALL ON THE PANELS, AS THEY ARE NOT CHEAP. EVEN THE BOARD THAT THE TRIM ATTACHES ITSELF TO IS COMING LOSE.

ON 4/14/19 WE LEFT FOR VACATION AND DROVE1,100 MILES FROM ARLINGTON, VA TO KEY LARGO, FL AND WHEN WE GOT TO FL, THE STEERING STARTED MAKING A CLUNKING NOISE AND GOT STUCK WHEN WE WERE MAKING A U-TURN. AFTER SOME RESEARCH, I COULD TELL IT WAS THE STEERING, COULD GIVE OUT WHEN DRIVING AND WAS A SERIOUS REPAIR THAT COULD NOT WAIT UNTIL RETURNING HOME IN A WEEK TO GET IT REPAIRED. WE DROVE TO LORENZO FORD IN HOMESTEAD, FL. ON 4/16/19. LORENZO FORD KNEW RIGHT AWAY THAT THE PROBLEM WAS THE STEERING. OUR EXPLORER HAD 41,339 MILES ON IT AND THE MECHANIC SAID IT WAS NOT UNUSUAL FOR THE STEERING TO GIVE OUT. HE ACTUALLY SAID IT WAS A PROBLEM BUT NOT A RECALL. THE REPAIR TOTALED $2,335.91. I THOUGHT WE WERE DRIVING A DEPENDABLE AND SAFE CAR ON OUR VACATION, BUT WE GOT TO SPEND A LOT OF TIME GETTING OUR CAR REPAIRED ON OUR VACATION. I'VE HAD NUMEROUS FORDS, AND HAVE ALWAYS CALLED MYSELF A FORD PERSON. SADLY, I DON'T LIKE THE DIRECTION FORD IS GOING AND THIS MAY BE MY LAST ONE. THANKS FORD FOR NOT MAKING QUALITY JOB #1 AND WRECKING MY VACATION. YOU NEED TO RECALL THIS BEFORE SOMEONE GETS HURT.

MY WIFE WAS DRIVING DOWN THE ROAD WHEN THE POWER STEERING SUDDENLY WENT OUT ALMOST CAUSING HER TO WRECK. SHORTLY AFTER A "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE POPPED UP. AFTER SEARCHING THROUGH FORUMS AND GOGGLE IT SEEMS THIS IS A COMMON ISSUE THAT FORD REFUSES TO RECOGNIZE.

THE POWER STEERING FROZE WHILE DRIVING ON THREE SEPARATE OCCASIONS OVER THE LAST TWO DAYS. THE FIRST WAS WHILE PULLING INTO A PARKING SPACE, THE SECOND TIME WAS WHILE TURNING TO MERGE ONTO A BUSY TWO LANE HIGHWAY AND THE THIRD TIME WAS WHILE DRIVING 55 MPH MERGING ONTO THE FREEWAY. THE CAR WAS IN MOTION IN ALL THREE CASES AND HAD TO BE PUT IN PARK AND TURNED OFF BEFORE STEERING CAME BACK. MY WIFE WAS UNABLE TO TURN THE CAR WHEN IT HAPPENED TO HER BECAUSE SHE WASN'T STRONG ENOUGH TO OVERCOME THE FORCE.

POWER STEERING STOPS WORKING SUDDENLY; DUE TO FACTORY MISTAKE OR FAULTY PARTS OR MANUFACTURING. POSSIBLY CAUSING LOSS CONTROL AND CRASH OCCURRENCES. UNLESS YOU HAVE UPPER BODY EXTREME STRENGTH YOU CAN'T CONTROL THE STEERING WHEEL DUE TO THIS DEFECT. THERE HAVE BEEN PREVIOUS RECALLS BUT NOT FOR THIS YEAR OR MY VIN NUMBER DESPITE THE ISSUE BEING THE SAME. FORD REFUSES TO PAY TO REPAIR IT. ALSO, THIS ONCE REPAIRED CAN HAPPEN AGAIN.

CARBON MONOXIDE IN CABIN FROM LEKING EXAUST

THE VEHICLE HAS APPROX 42,000 MILES AND HAS STARTED EXHIBITING THE CLUNKING NOISE AND DIFFICULT TURNING AT LOW SPEED, SPECIFICALLY IN TURNING RIGHT, AS REPORTED IN MANY OTHER COMPLAINTS. LOOKING AT A $2K FIX AT SUCH A LOW MILEAGE WITH WITH SO MANY OTHER SIMILAR COMPLAINTS IS DISTURBING AND AMAZING WHY FORD IS NOT FIXING THIS.

1ST CONCERN: MY 2015 FORD EXPLORER IS AT 84,000 MILES. I HAVE CAPTAIN (BUCKET) SEATS FOR THE 2ND ROW. ABOUT 6 MONTHS AGO, MY SON COULDN'T GET OUT HIS SEAT BELT. THE RED BUTTON WOULDN'T RELEASE AND IT WAS TIGHT AROUND HIS WAIST, EVENTUALLY I WAS ABLE TO MAKE ENOUGH ROOM FROM HIM TO SLIDE UNDER THE LAP BELT. THE ESTIMATE I RECEIVED 3 WEEKS AGO WAS $230 NOT COVERED UNDER WARRANTY. I HAVE NEVER HAD TO REPLACE A SEAT BELT. 2ND CONCERN: THIS PAST WEEKEND TRAVELING 70 MPH ON A HIGHWAY I HEARD FLAPPING OUTSIDE THE FRONT DRIVERS WINDOW THE PANEL WAS SHAKING FOR ABOUT 30 SECONDS THEN FLEW OFF. BEFORE I COULD SAFELY STOP THE RUBBER THAT WOULD HAVE BEEN UNDERNEATH THE PANEL CAME LOOSE AND STARTED HITTING THE DRIVER'S SIDE WINDOW. I INSPECTED THE PASSENGERS SIDE AND IT HAS ALSO LIFTED AND WILL COME OFF SOON. I HAVEN'T HAD AN OPPORTUNITY TO GET AN ESTIMATE BUT I FEEL AS THESE ARE ISSUES THAT SHOULD BE HAPPENING. BOTH IN MY OPINION ARE SAFETY CONCERNS, NOTHING SHOULD BE FLYING OFF THE CAR AND SEAT BELTS SHOULD WORK.

HAVING A FEELING OF NAUSEA WHEN DRIVING EXOLORER. YESTERDAY AND TODAY WE HAVE BEEN RUNNING THE AC DUE TO HOTTER TEMPS. AFTER LETTING CAR IDLE FOR 5-10 MINUTES WHILE USING REMOTE START I START TO FEEL LIGHT HEADED AFTER ABOUT 20 MINUTES OF DRIVING. AFTER FEELING FINE ALL DAY. SEEMS TO BE ONLY WHEN THE CAR USES AC. TODAY I WAS IN THE DRIVE THRU FOR MY SON WHILE IDLING WHEN I STARTED TO FEEL LIGHT HEADED. NOTICED THE RECIRCULATION MODE TURNS ITSELF ON AFTER I TURNED IT OFF. THIS ISSUE IS QUITE CONCERNING. WAS SLATED TO HAVE RECALL FIX DONE AT CAPITOL FORD BUT ADVISOR SAID IT WASNT ATTACHED TO THE VIN SO THEY DIDNT DO IT.

AT THE EDGE OF THE HOOD THE PAINT IS BUBBLING, MY CLAIM AT FORD HAS BEEN DENIED AT UNDER 4 YEARS OLD.

CHECK ENGINE LIGHT CAME ON. TOOK THE CAR TO CONRAD'S. SCANNED CODE AND THE RESULT IS ENGINE TIMING CHAIN NEEDS TO BE REPLACED AND POSSIBLY THE ENGINE. HAVE QUOTES FROM MULTIPLE SERVICE STATIONS AND EACH ONE SAID THIS ENGINE HAS LOTS OF PROBLEMS.

HOOD HAVE DETAIL RETAINING DENTS. WHEN I BACK UP SWELLING SOUNDS

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN WHEEL HUB BEARING ASSEMBLIES, PART NUMBER HB5Z-1104-C, INCORRECTLY LISTED AS BEING FOR INSTALLATION ON THE REAR AXLES OF 2011-2017 FORD EXPLORER 4X2 VEHICLES. THESE BEARINGS ASSEMBLIES WERE MANUFACTURED WITHOUT A SELF RETENTION FEATURE, POSSIBLY RESULTING IN THE SEPARATION OF THE WHEEL OR WHEEL END. IS NOOTGOOD