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2015 Volkswagen Touareg SUV AWD

2
Recalls
18
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

18 Complaints

for 2015 VOLKSWAGEN TOUAREG
09/07/2021
Components: ENGINE
Incident Date: 09/07/2021
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP4FD******
Summary

Today, engine completely cut off in the middle of traffic (20-30 MPH), loss of power steering and breaking power. Engine dashboard yellow message appeared. I experience this several times before and previously brought to the attention of VW service department and some ECU repairs and engine sensor repairs were done - but the problem continues to happen. Sometimes engine cuts off simply at idle (e.g. waiting at traffic light) but loss of engine power together with power steering and breaks is very concerning when driving.

01/22/2021
Components: ENGINE
Incident Date: 01/15/2021
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP5FD******
Summary

WHEN PULLING OUT INTO TRAFFIC THERE CAN BE A HUGE LAG IN TIME FROM WHEN YOU DEPRESS THE ACCELERATOR TO WHEN THE CAR REACTS AND ACCELERATES.IT IS NOT CONSISTENT WHICH IS WHERE THE DANGER ARISES. THIS STARTED WHEN VW "FIXED" THE EMISSIONS SYSTEM. IT IS VERY DANGEROUS WHEN YOU HAVE A SMALLER GAP TO GET INTO IN TRAFFIC. I WAS ALMOST HIT MULTIPLE TIMES SINCE VW RETUNED THE CAR. I WORRY ABOUT MY WIFE AND KIDS GETTING HIT BY SOMEONE BECAUSE OF THE LAG/HESITATION THAT IS OCCURRING. VW SHOULD FIX THIS ISSUE. I AM NOT THE ONLY ONE EXPERIENCING THIS.

11/25/2020
Components: STRUCTURE,ENGINE
Incident Date: 11/21/2020
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BPXFD******
Summary

OUR 2015 TOUAREG TDI WITH 35,000MI LOST POWER ON INTERSTATE 10. THE VEHICLE WAS IN 'LIMP' MODE AND ONLY ABLE TO REACH A SPEED OF 20MPH IN A 75MPH ZONE ON INTERSTATE 10. EXTREMELY DANGEROUS. WE MADE IT TO A DEALER IN LAS CRUCES, NM. AFTER THE DEALER DIAGNOSED THE PROBLEM WE WERE TOLD THERE WAS WATER IN THE AIR FILTER, THE TURBO NEEDED TO BE REPLACED, AND THE AIR FLOW SENSOR. AFTER A BRIEF SEARCH WE DISCOVERED THERE IS A DESIGN FLAW WITH THE EXTERIOR DRAIN SYSTEM. THIS CAUSES WATER TO FLOW INTO THE AIR INTAKE, THRU THE AIR FILTER, THRU THE TURBO, AND ULTIMATELY INTO THE ENGINE. THE UNDIRECTED EXTERIOR DRAIN WATER DAMAGES THE AIR FILTER, THE TURBO, AND, IN SOME CASES, THE ENTIRE ENGINE WILL FAIL. I WAS TOLD OUR 2015 TOUAREG TDI WOULD NEED, AMONG OTHER THINGS, TO REPLACE THE TURBO AT A COST OF $4,000-$5,000.

07/09/2020
Components: ENGINE
Incident Date: 06/30/2020
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP7FD******
Summary

WATER INTRUSION IN AIR FILTER CAUSING MULTIPLE MALFUNCTIONS AND SEVERE LOSS OF POWER. MULTIPLE WARNING LIGHTS INCLUDING, DIESEL PARTICULATE FILTER, GLOW PLUG FLASHING, AND CHECK ENGINE. VEHICLE HAD TO BE TOWED TO DEALER. DEALER REPLACED AIR FILTER AND MASS AIRFLOW SENSOR AND CHARGED $500+ FOR THE REPAIR. THIS IS A VW CPO AND STILL UNDER WARRANTY. THEY STATED I MUST HAVE DRIVEN THROUGH DEEP WATER FOR THIS TO HAPPEN, WHICH I DID NOT. IT WOULD HAVE REQUIRED MY DRIVING THROUGH 3-4 FEET OF WATER. THIS NEVER HAPPENED. THIS IS THE SECOND TIME I HAVE HAD THE MASS AIRFLOW SENSOR REPLACED IN A 6 MONTH PERIOD. I HAVE NOTICED MULTIPLE COMPLAINTS REGARDING THIS EXACT ISSUE AND ALSO THAT VW HAS RECALLED THIS VEHICLE IN CHINA FOR THE SAME ISSUE BUT NOT THE USA. I HAVE CONTACTED VW AND THEY WILL NOT DO ANYTHING.

06/23/2020
Components: ENGINE
Incident Date: 02/04/2020
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP8FD******
Summary

AFTER A RAINSTORM WHERE THE VEHICLE WAS PARKED AT AN ANGLE I STARTED THE CAR AND NOTICED IT WAS MAKING AN ODD SOUND. DISCOVERED THAT THE FIXTURE THAT HOLDS THE AIR FILTER WAS CONTAINED WATER AND THE AIR FILTER WAS SOPPING WET. INGESTION OF WATER INTO THE ENGINE CAN CAUSE ISSUES SUCH AS HYDROLOCKING. *TR

04/04/2020
Components: ENGINE
Incident Date: 01/01/2020
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP4FD******
Summary

THROTTLE LAG. WHEN I PULL OUT INTO ONCOMING TRAFFIC IT IS DANGEROUS. THERE IS A SIGNIFICANT LAG BETWEEN WHEN I HIT THE PEDAL AND WHEN THE CAR MOVES. IF I THROW THE PEDAL ALL THE WAY TO THE FLOOR, IT IS NOT BETTER. IT IS DANGEROUS. I'VE NEVER DRIVEN A CAR WITH SUCH AWFUL RESPONSE TO THE THROTTLE.

02/12/2020
Components: ENGINE
Incident Date: 02/08/2020
Crash: No
Fire: No
Vehicle Identification Number: WVGEF9BP5FD******
Summary

PARTIALLY WET/MOIST AIR FILTER. VEHICLE WAS NOT DRIVEN THROUGH ANY STANDING WATER. 1/3RD OF THE AIR FILTER IS WET AND LOOKS LIKE THERE WAS STANDING WATER IN THE AIRBOX AS THE AIR FILTER DISPLAYED SIGNS ON WATER DAMAGE UPON REPLACEMENT FOR ROUTINE MAINTENANCE. IT SEEMS THAT WATER COLLECTS IN THE BOTTOM OF AIRBOX AND DOES NOT DRAIN OUT EVEN WHEN DRAIN VALVE IS UNOBSTRUCTED AND OPERATIONAL. COULD CAUSE AN ISSUE WITH ENGINE HYDRO-LOCKING AND FAILING. POOR DESIGN. THIS COULD CAUSE ENGIN

12/31/2019
Components: ENGINE
Incident Date: 12/20/2019
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP9FD******
Summary

WATER IS SOMEHOW FINDING ITS WAY INTO ENGINE AIR FILTER HOUSING(INTAKE) AND SOAKING AIR FILTER ELEMENT DESPITE HAVING ONLY BEEN DRIVEN UNDER NORMAL WEATHER/ROAD CONDITIONS. VEHICLE HAS NEVER BEEN DRIVEN THROUGH ANY WATER DEEPER THAN A MUD PUDDLE. AM CONCERNED ABOUT POTENTIAL ENGINE DAMAGE THAT COULD POSSIBLY OCCUR IF FURTHER WATER INTRUSION OCCURS, PARTICULARLY IF IT WERE TO HAPPEN WHILE DRIVING.

10/30/2019
Components: ENGINE
Incident Date: 10/29/2019
Crash: No
Fire: No
Vehicle Identification Number: WVGEF9BP9FD******
Summary

VEHICLE WAS BEING DRIVEN AT SLOW CITY SPEEDS AND SUDDENLY LOUD EXHAUST NOISE STARTED TO COME FROM ENGINE COMPARTMENT. WHEN HOOD WAS OPENED TO SEE WHAT THE ISSUE WAS, FLAMES WERE BEING SPIT OUT OF THE EXHAUST MANIFOLD BECAUSE THE PRE-CAT PIPE WAS COMPLETELY SEPARATED. CYLINDER 4-6 PRE-CAT (REAR/UPPER) SEPARATED FROM EXHAUST MANIFOLD FLANGE BECAUSE OF A FAILED WELD. ISSUE ADDRESSED ON VW RECALL 26L3. VW RECALL 26L3 DOES NOT ADDRESS 2015 MODELS BUT DOES 2013 MODELS, DEALER REFUSED TO SET UP AN APPOINTMENT TO CARRY OUT THE RECALL BECAUSE THEY STATE THAT VW HAS NOT INCLUDED MODEL YEAR 2015 IN THE RECALL CAMPAIGN. ESCALATED TO VWOA, WAITING FOR A RESPONSE.

05/09/2019
Components: ENGINE
Incident Date: 03/16/2019
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP3FD******
Summary

WATER AND DEBRIS WAS INGESTED IN TO AIR FILTER BOX RESULTING IN WATER-SOAKED AIR FILTER AND THE POTENTIAL FOR CATASTROPHIC ENGINE FAILURE. IT IS UNKNOWN HOW LONG THE PROBLEM HAS BEEN OCCURRING BECAUSE I HAD NEVER CHECKED MY AIR FILTER BEFORE. THE VEHICLE HAS PERIODICALLY BEEN DRIVEN IN RAIN OVER THE LAST FEW YEARS BUT NEVER DRIVEN IN DEEP OR STANDING WATER. IT APPEARS THAT DRAINS ARE NOT ABLE TO DRAIN PROPERLY AND WATER IS ENTERING THE BOX SOMEHOW WHEN IT SHOULDN'T BE BE ABLE TO.

03/17/2019
Components: UNKNOWN OR OTHER
Incident Date: 02/02/2019
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP1FD******
Summary

I WAS DRIVING MY CAR THE DAY AFTER A RAINY DAY IN FLORIDA AND WATER WAS INGESTED INTO MY CAR'S AIR FILTER AND THEN INTO THE ENGINE. THIS CAUSED MAJOR AND EXPENSIVE ENGINE DAMAGES. I HAD NOT DRIVEN THROUGH ANY DEEP PUDDLES. VW FIXED THE VEHICLE (FOR $4321.99). I LATER RESEARCHED THIS ISSUE AND FOUND MANY SIMILAR COMPLAINTS ONLINE AND LEARNED THAT THERE IS A VW RECALL FOR THIS SAME PROBLEM IN CHINA, BUT NOT THE U.S. IT HAS TO DO WITH A FAULTY DRAINAGE SYSTEM DESIGN, WHICH VW HAS OFFICIALLY ACKNOWLEDGED. THE ISSUE IS A GLOBAL ONE, HOWEVER, NOT JUST A PROBLEM IN CHINA. I PURCHASED MY CAR ONLY 3 MONTHS AGO, CERTIFIED AND WITH A 2 YEAR BUMPER TO BUMPER WARRANTY, WHICH DIDN'T COVER ANY OF THE DAMAGES, BECAUSE THEY WERE FROM AN "EXTERNAL" SOURCE. VW SHOULD BE HELD ACCOUNTABLE FOR FIXING THIS PROBLEM EVERYWHERE. THEY ARE BENEFITING FINANCIALLY FROM PEOPLE LIKE ME WHO ARE STILL BUYING THEIR CARS AND THEN HAVING TO PAY HUGE REPAIR BILLS FOR A DESIGN PROBLEM THAT THEY HAVE KNOWN ABOUT FOR A LONG TIME. WHEN THE PROBLEM OCCURRED, THE ENGINE CHECK LIGHTS CAME ON, THE CAR SLOWED TO A CRAWL (I WAS ON A HIGHWAY) AND THE CAR JERKED VIOLENTLY. LUCKILY, I WAS ABLE TO LIMP THE VEHICLE INTO THE NEAREST VW REPAIR SHOP.

01/20/2019
Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 04/13/2018
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP0FD******
Summary

AFTER VW EMISSION REPAIR THE CAR STALLS IN SHIFTING GEARS AT LOW SPEED. I TOOK AT THE DEALERSHIP REPAIR SHOP 3 TIMES EVERYTIME THE KEPT THE CAR FOR ABOUT 2-3 WEEKS AND COULDN'T RESOLVE THE ISSUE. IT APPEARS LIKE THERE IS NO FUEL COMING TO THE ENGINE OR THE CAR COMPUTER DO NOT ALLOW THE CAR TO SHIFT TO THE NEXT GEAR UNTIL IT HITS 3000 RPM IN SPEEDS LOWER THE 35MPH. FROM WHAT I UNDERSTAND WITH SPEAKING WITH VW DEALER ADVISORS THAT THIS AS A RESULT OF THE EMISSION REPAIR AND THEY CAN'T FIX IT. THIS MADE THE CAR UNDRIVABLE SINCE IT'S KEEP STALING AND YOU CAN'T DRIVE IN THE CITY WITHOUT THE JERKING FEELING FROM THE ENGINE. VW CUSTOMER CARE REPRESENTATIVE KEPT CHANGING THEIR VERSION. AT FIRST, THEY SAID THE CARS COMPUTER WILL LEARN MY DRIVING PATTERN AND WILL ADJUST. THEN WHEN I SPOKE WITH A SUPERVISOR THEY CLAIMED THIS IS HOW THE CAR SHOULD DRIVE AFTER THE EMISSION REPAIR. WHEN SPEAKING WITH THE SERVICE ADVISOR AT STHOLMAN VW HE TOLD ME HE HA A CUSTOMER WITH THE SAME CAR IN FOR 3 MONTHS AND THEY COULDN'T FIX THAT ISSUE.

01/20/2019
Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 08/06/2018
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP0FD******
Summary

SUNROOF IS LEAKING AND CREATES CONDENSATION AND MOLD INSIDE THE CAR. I HAVE TAKEN IT TO THE DEALERSHIP FOR REPAIR AND THEY PERFORMED A CLEANING. COUPLE A WEEKS AFTER I HAVE DISCOVERED THE SUNROOF IS LEAKING AGAIN AND CONTACT THE DEALERSHIP AGAIN. THEY CLAIMED THEY ONLY CLEANED THE PIPES BUT NOW THEY NEED TO SEAL THE PIPE. AT THE SAME TIME I WAS THERE THE DEALER MENTIONED HE IS SWAMPED WITH VW CARS WITH THE SAME EXACT PROBLEM WITH SUNROOF LEAKING AND HE IS BACKED UP. THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH ALL VW CARS AND NOT JUST MY MODEL. THE DESIGN OF THE DRAINING SYSTEM FOR THE SUNROOF IS FAULTY AND CREATE WATER PENETRATION. I HAVE RESEARCHED THIS EXTENSIVELY AND SPOKE WITH A FEW DEALERSHIPS AND IT APPEARS TO HAVE BEEN A WIDE SPREAD PROBLEM WITH VW SUNROOF.

12/08/2018
Components: ENGINE
Incident Date: 11/30/2018
Crash: No
Fire: No
Vehicle Identification Number: WVGEP9BP7FD******
Summary

UNDER ACCELERATION THE ENGINE BEGAN TO STUTTER AND A LARGE CLOUD OF WHITE SMOKE OR STEAM CAME OUT OF THE EXHAUST, SUGGESTING POSSIBLE WATER INGESTION. UPON REMOVING THE AIR FILTER IT WAS FOUND THAT THE FILTER HAD WATER DAMAGE AND MOLD, AND THE FILTER AND AIRBOX HAD LOTS OF SMALL DEBRIS CLOGGING THE DRAIN TUBE.

12/04/2018
Components: ENGINE
Incident Date: 12/04/2018
Crash: No
Fire: No
Summary

WATER INGESTION INTO AIR INTAKE FROM DESIGN FLAW. CHANGED AIR FILTER BASED ON WARNING THREAD LOCATED AT CLUB TOUAREG ONLINE. IF YOU DRIVE A 2011-2017 TOUAREG PLEASE CHECK YOUR AIR FILTER. MANY OWNERS HAVE REPORTED COMPLETE ENGINE FAILURES AND VW REFUSED TO TAKE RESPONSIBILITY. VW ISSUED RECALL IN CHINA BUT ARE DENYING PROBLEMS HERE IN NA. MY AIR INTAKE TUBE LEADING UP TO THE AIRBOX WAS FULL OF WATER AND THE BOTTOM 2-3 INCHES OF THE AIR FILTER ITSELF WAS FALLING APART, SOAKING WET AND MOLDY. IT WAS BASICALLY SITTING IN WATER. OUR VEHICLE IN ONLY USED ON ROAD FOR COMMUTING - NEVER OFF ROAD OR ON DEEP WATER SITUATIONS. I'M ATTACHING PHOTOS OF MY AIRBOX FULL OF WATER AND THE AIR FILTER I CHANGED.

08/28/2018
Components: ENGINE
Incident Date: 08/27/2018
Crash: No
Fire: No
Vehicle Identification Number: WVGEF9BP4FD******
Summary

LARGE AMOUNT OF WATER ENTERING THE INTAKE, AFFECTING THE PEFORMANCE OF THE VEHICLE. THE WATER IS INSUFFICIENTLY DRAINING FROM THE INTAKE BOX. THE AIR FILTER DEGRADES AS A RESULT. MAY LEAD TO POSSIBLE HYDROLOCKING OF THE ENGINE. THERE ARE ACTIVE RECALLS FOR THIS ISSUE FOR THIS VEHICLE MODEL IN CHINA AND GERMANY. THE ISSUE APPEARS AFTER DRIVING OR PARKING THE VEHICLE IN THE RAIN. POSSIBLE CULPRIT IS THE REDESIGNED HEADLAMPS DRAINING THE WATER RIGHT INTO THE INTAKE OPENING IN THE FRONT

09/11/2016
Components: TIRES
Incident Date: 09/11/2016
Crash: No
Fire: No
Vehicle Identification Number: WVGEF9BP6FD******
Summary

I TOOK MY VEHICLE IN TO THE TIRE SHOP THIS MORNING TO HAVE THE TIRE PATCHED FOR A SMALL SCREW THAT WAS PICKED UP DURING NORMAL OPERATION. I RECEIVED A CALL A SHORT TIME LATER FROM TIRE SHOP TELLING ME THAT THE SIDEWALL OF MY TIRE HAD FAILED. THIS IS THE SECOND SIDEWALL FAILURE MY GOODYEAR EAGLE LS-2'S HAVE EXPERIENCED IN LESS THAN 2 MONTHS. VEHICLE IS 2015 VOLKSWAGEN TOUAREG, AND THE TIRES WERE ORIGINAL WITH THE VEHICLE. 50% FAILURE RATE IS UNACCEPTABLE. I HAD TO REPLACE THE FIRST ONE AND WILL BE FORCED TO REPLACE THE SECOND ONE AS WELL. THESE ARE AROUND $325 PER TIRE, SO OUT AROUND $650 IN LESS THAN A YEAR, BUT I FEEL INCREDIBLY LUCKY THAT NEITHER INCIDENT WAS AT SPEED, OR THE LOSS COULD HAVE BEEN MUCH HEAVIER. I AM A FATHER TO TWO WONDERFUL CHILDREN, AND I DO NOT FEEL LIKE THESE TIRES ARE SAFE, AND AM BEYOND CONCERNED FOR THEIR WELL BEING.

08/04/2016
Components: TIRES
Incident Date: 07/15/2016
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN TOUAREG EQUIPPED WITH PIRELLI SCORPION VERDE TIRES, SIZE 265/50/R19. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL NOISE COMING FROM THE FRONT TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES WERE NOT PROPERLY INFLATED WITH NITROGEN. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 16,850 AND THE TIRE FAILURE MILEAGE WAS 16,800.THE VIN WAS NOT AVAILABLE.

2 Recalls

for 2015 VOLKSWAGEN TOUAREG
24/03/2016
CAMPAIGN NUMBER: 16V170000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
Campaign Number: 16V170000
Manufacture: Volkswagen Group of America, Inc.
Components: SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

16/05/2018
CAMPAIGN NUMBER: 18V329000
UNKNOWN OR OTHER
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Campaign Number: 18V329000
Manufacture: Volkswagen Group of America, Inc.
Components: UNKNOWN OR OTHER
Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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