EN

2017 Buick Encore SUV FWD

2
Recalls
36
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 19.8%

Complaints
Recalls

36 Complaints

for 2017 BUICK ENCORE
02/01/2022
Components: UNKNOWN OR OTHER
Incident Date: 02/01/2022
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB0HB******
Summary

Unable to use radio/rearview camera putting at higher risk of crashing when backing out.

09/20/2021
Components: POWER TRAIN
Incident Date: 09/16/2021
Crash: No
Fire: No
Vehicle Identification Number: Kl4Cjgsb3hb******
Summary

Turbo failure on car caused lack of power to the vehicle when accelerating

08/09/2021
Components: UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Incident Date: 01/01/2018
Crash: No
Fire: No
Vehicle Identification Number: kl4cj1sb5hb******
Summary

Electrical System/Technical Issues with Intellink features. Vehicle will not come out of VALET Mode. Wifi shows several addresses of info I'm never used & I'm not using. The Cruise Control feature of vehicle Has Never worked since car was purchased Brand New off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read it* too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.

06/30/2021
Components: SERVICE BRAKES
Incident Date: 12/25/2019
Crash: No
Fire: No
Vehicle Identification Number: kl4cjcsb8hb******
Summary

The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.

06/03/2021
Components: AIR BAGS
Incident Date: 06/02/2021
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJ1SB1HB******
Summary

Was rear ended by a suspect fleeing police, he hit me about 100 mph, pushed my car into the rear of the car in front of me. Air bags did not deploy.

04/28/2021
Components: AIR BAGS
Incident Date: 12/21/2020
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJESB1HB******
Summary

I WAS AT A STANDSTILL WAITING ON TRAFFIC TO PASS TO MAKE A LEFT TURN. I WAS REAR ENDED AND IT CAUSED ME TO GO INTO SOMEONE'S YARD AND HIT THEIR CAR AS WELL. MY AIRBAGS DID NOT DEPLOY DURING THIS ACCIDENT. THE IMPACT WAS ENOUGH TO SEND ME DOWN THE STREET INTO SOMEONE'S YARD BUT NOT ENOUGH TO DEPLOY MY AIRBAGS?

12/26/2020
Components: POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER
Incident Date: 12/26/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB5HB******
Summary

THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.

12/24/2020
Components: SUSPENSION,UNKNOWN OR OTHER
Incident Date: 12/24/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ1SBXHB******
Summary

THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE

12/16/2020
Components: STEERING
Incident Date: 11/09/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJCSB3HB******
Summary

THE POWER STEERING WORKS INTERMITTENT. IN THE MORNING WHEN IT IS COLD THERE IS NO POWER STEERING FOR YOU PARK IT IN THE SUN AND LET THE INSIDE OF THE CAR HEAT UP IT WILL START WORKING. ALSO, WHEN IT IS COLD IF YOU LET IT RUN WITH THE HEATER GOING ON THE FLOOR IT WILL START WORKING AFTER SOME TIME. THE DEALER IS SAYING THE STEERING CONTROL MODULE IS BAD. I HAVE SEEN THAT BUICK HAS RECALLS FOR OTHER MODELS WITH THE SAME ISSUES.

10/20/2020
Components: FUEL/PROPULSION SYSTEM
Incident Date: 10/16/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ2SB8HB******
Summary

EVERYTIME I PUT GAS IN IT DOESN'T WANT TO START BACK UP. AT A STOP SIGN AND RED LIGHT IT JERKS LIKE IT IS GOING TO DYE OUT. THE CHECK ENGINE LIGHT COMES ON AND OFF. TOOK BACK TO THE DEALERSHIP ONLY TO HAVE IT START THE PROBLEM AGAIN THE NEXT DAY.

08/24/2020
Components: VISIBILITY/WIPER
Incident Date: 08/17/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJGSB4HB******
Summary

I WAS HEADING TO WORK AND NEEDED TO USE MY WINDSHIELD WIPERS WHEN THEY SIMPLY WOULD NOT TURN ON - NO SOUND FROM THE MOTOR OR ANYTHING. FOR MANY DAYS THIS HAS NOT WORKED, NOW GOING OVER A WEEK. NO INDICATOR LIGHTS THAT ANYTHING COULD BE WRONG EITHER. I NEED MY WIPERS! THE NEAREST DEALERSHIP COULDN'T EVEN GET ME IN FOR A WEEK (I GO TOMORROW). IF YOU SEARCH THIS ISSUE IT APPEARS TO BE A RECURRING THEME WITH BUICK AND GMC VEHICLES - ESSENTIALLY THE WIPER MOTOR JUST DECIDES TO DIE OUT OF NO WHERE. I BOUGHT THE CAR BRAND NEW..

07/09/2020
Components: EXTERIOR LIGHTING
Incident Date: 07/09/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ1SB5HB******
Summary

MY DRIVER SIDE HEADLIGHT WILL NOT LIGHT UP ORANGE FOR A SIGNAL. THE DEALERSHIP BUT A NEW LIGHT ON THE ENCORE AND IT STILL DOESN'T WORK. NO ONE HAS ANY IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE LIGHT WORKS FINE EXCEPT THE TOP LIGHT THAT LOOKS LIKE AN UPSIDE DOWN CHECK MARK WILL NOT LIGHT UP ORANGE FOR THE SIGNAL.

04/08/2020
Components: SEAT BELTS
Incident Date: 04/08/2020
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB5HB******
Summary

TL* THE CONTACT OWNS 2017 BUICK ENCORE. THE CONTACT STATED THE FRONT PASSENGER'S SEAT BELT AND REAR PASSENGER'S SIDE SEAT BELTS FAILED TO LOCK SECURELY INTO THE BUCKLE. THE SEAT BELT WAS CLEANED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,124.

03/02/2020
Components: AIR BAGS,SEAT BELTS
Incident Date: 11/27/2019
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJ1SB5HB******
Summary

TL* THE CONTACT OWNED A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 28 MPH, SHE CRASHED INTO THE BACK OF ANOTHER VEHICLE. UPON IMPACT, THE DRIVER SEAT BELT DID NOT ENGAGE AND SHE HIT HER CHEST ON THE STEERING WHEEL; SHE ALSO HIT HER LEFT KNEE ON THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT TOOK HIS WIFE TO THE EMERGENCY ROOM AND SHE WAS TREATED FOR BRUISES TO HER CHEST AND LEFT KNEE. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO CLASSIC CHEVROLET CADILLAC (3855 EASTEX FWY, BEAUMONT, TX 77706). THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 29,000.*BF*JB

10/19/2019
Components: AIR BAGS,UNKNOWN OR OTHER
Incident Date: 09/09/2019
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJASB0HB******
Summary

WE HIT 2 DEERS AT 70 MPH IT DAMAGED THE WHOLE FRONT PART OF OUR CAR . NONE OF THE AIR BAGS DEPLOYED. THE 4 WAY FLASHERS CAME ON THE SEATBELTS LOCKED UP YET NO AIRBAGS. ALSO THIS IS THE FIRST AND ONLY TIME THE 4 WAY FLASHERS WORKED. THE CAR HAS BEEN FIXED AND NO 4 WAY FLASHERS AGAIN.

10/15/2019
Components: VISIBILITY/WIPER
Incident Date: 09/10/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB6HB******
Summary

WHEN YOU WOULD START THE CAR THE WIPERS WOULD START BY THEMSELVES...NOW THE WIPERS STOPPED WORKING COMPLETELY..I DONT KNOW IF THERE'S WARRANTY ON THE CAR OR NOT

10/03/2019
Components: AIR BAGS
Incident Date: 10/03/2019
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJESB3HB******
Summary

CONSUMER WRITES IN REGARD TO NO AIRBAG DEPLOYMENT AFTER AN ACCIDENT. *AS *JS *BF THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND STATED THE SEAT BELTS OPERATED AS DESIGNED. *JS CLAIM NUMBER XXXXXXXXXXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

08/19/2019
Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
Incident Date: 05/01/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB8HB******
Summary

POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO DUPLICATE ISSUE AND SINCE NO CODES OR SERVICE LIGHT, THEY ARE UNABLE TO FIX THE ISSUE. PICKED UP THE CAR FROM DEALERSHIP. NEXT DAY ISSUE CONTINUES. CAR WOULD ALSO CONTINUE TO ACCELERATE WHEN FOOT REMOVED FROM PEDAL (ALMOST LIKE CRUISE CONTROL WAS ON), PRESSED ON BREAKS WHICH DID NOT MAKE A DIFFERENCE. HAD TO MOVE TO SIDE OF ROAD & CONTINUE TRY & STOP. MADE A SECOND APPOINTMENT TO RETURN CAR BACK TO DEALERSHIP. AFRAID OF TRANSPORTING PEOPLE IN VEHICLE DUE TO UNKNOWN/STICKING ACCELERATOR ISSUES.

08/08/2019
Components: ENGINE
Incident Date: 08/02/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJESB4HB******
Summary

STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE AT A STOP LIGHT ON BUSY STREET RIGHT IN FRONT OF DEALERSHIP! IT STALLED AGAIN 2 DAYS LATER SO BACK TO DEALERSHIP. NO CODES OF COURSE. THEY SAID DROVE IT FOR MILES AND COULDN'T DUPLICATE. THEY ACTUALLY DROVE IT FOR 9 MILES! GAVE ME LOANER AND WILL KEEP IT OVER WEEKEND. AFRAID SOMEONE IS GONNA RUN INTO BACK AT A LIGHT WHEN IT STALLS. SOMETHING IS WRONG AND NOONE CAN FIGURE IT OUT.

08/07/2019
Components: AIR BAGS,SEAT BELTS
Incident Date: 07/17/2019
Crash: Yes
Fire: Yes
Vehicle Identification Number: KL4CJ2SB0HB******
Summary

TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.

05/25/2019
Components: SERVICE BRAKES
Incident Date: 05/01/2019
Crash: Yes
Fire: No
Summary

I HAVE AN AUTOMATIC TRANSMISSION. WHEN I AM STOPPED AT A TRAFFIC LIGHT ON AN INCLINE, THE CAR WILL SOMETIMES ROLL BACKWARDS WITH MY FOOT ON THE BRAKE OR WHEN CHANGING MY FOOT TO THE GAS PEDAL TO MOVE FORWARD ONCE THE LIGHT CHANGES. THE MORE THE INCLINE; THE WORSE THE PROBLEM.

04/26/2019
Components: STEERING
Incident Date: 04/12/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASB2HB******
Summary

THE LOCKING LEVER FOR THE TILT/TELESCOPIC STEERING COLUMN WILL NOT STAY LOCKED THE LEVER FALLS OUT OF THE LOCKED POSITION AND THE COLUMN COLLAPSES WHILE DRIVING I REPORTED THIS TO MY SERVICING DEALERSHIP OVER TWO WEEKS AGO AND HAVE NO INDICATION THEY HAVE ORDERED A REPLACEMENT PART

04/18/2019
Components: ENGINE
Incident Date: 04/15/2019
Crash: No
Fire: Yes
Vehicle Identification Number: KL4CJ1SB6HB******
Summary

MY 2017 ENCORE BURST INTO FLAMES. I ARRIVED TO WORK AFTER LUNCH, I PARKED AND TURNED OFF THE IGNITION AND I SEE SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I PAUSED JUST A MOMENT TO SEE IF IT WAS GOING TO STOP BUT IT GOT WORSE VERY FAST. I GRABBED MY PURSE AND JUMPED OUT OF THE CAR AS THE FRONT END CLOSEST TO THE WINDSHIELD WAS BECOMING ENGULFED IN FLAMES. I IMMEDIATELY CALLED 911 BUT BY THE TIME THE FIRE DEPARTMENT ARRIVED, IT WAS TOO LATE TO SAVE THE CAR.

04/02/2019
Components: ENGINE
Incident Date: 03/30/2019
Crash: No
Fire: Yes
Vehicle Identification Number: KL4CJASB4HB******
Summary

THIS VEHICLE HAD LESS THAN 8,000 MILES ON IT AND HAD ONLY BEEN SERVICED ONE TIME BY THE DEALER (OIL CHANGE IN MAY 2018) THE ENGINE CAUGHT ON FIRE AND CONSUMED THE ENTIRE FRONT END OF THE VEHICLE. THE DRIVER WAS IN THE DRIVE THROUGH LANE OF A KFC RESTAURANT WHEN THE CAR CAUGHT ON FIRE. 03 MY 89 YEAR OLD MOTHER-IN-LAW WAS DRAGGED FROM THE CAR TO SAFETY BY 2 BYSTANDERS BUT COULD HAVE VERY EASILY BEEN KILLED. HAVE THERE BEEN ENGINE FIRE ISSUES WITH THIS VEHICLE? A CAR WITH LOW MILES THAT WAS SERVICED BY THE DEALER SHOULD NOT SPONTANEOUSLY ERUPT INTO A FIREBALL.

03/13/2019
Components: ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 02/21/2019
Crash: No
Fire: No
Vehicle Identification Number: KL4CJASBXHB******
Summary

THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.

03/05/2019
Components: ELECTRICAL SYSTEM,SEAT BELTS
Incident Date: 03/05/2019
Crash: No
Fire: No
Summary

REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.

09/24/2018
Components: SEAT BELTS,UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 07/16/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJBSB8HB******
Summary

DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.

09/14/2018
Components: SERVICE BRAKES,ENGINE,VISIBILITY/WIPER
Incident Date: 08/26/2018
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJ1SM0HB******
Summary

5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.

09/14/2018
Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
Incident Date: 08/31/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJCSB7HB******
Summary

THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.

09/10/2018
Components: AIR BAGS,SEAT BELTS,SERVICE BRAKES
Incident Date: 11/21/2017
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJBSB8HB******
Summary

I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER SIDE - VISA-VERSA - GM REP SAW THE SEATBELTS AT MY HOME - I SHOWED THEM TO HIM. HE TOLD ME WHICH BELT BELONGS ON WHICH SIDE AND I TOLD HIM THEY WERE ON THE OPPOSITE SIDES. HE PICKED EACH UP AND SHOWED ME THE 'R-L' ON THE END OF THE BELT AND THE "R" WAS THE COLLAPSED BELT. THE GM REP SAID THE 'INTACT' BELT WOULD HAVE BRUISED THE PERSON, IT DID, MY PASSENGER. THIS CAN BE VERIFIED BY MY PASSENGER. AIRBAG SENSOR DISPENSED GAS DURING SAME ACCIDENT-AIRBAG DID NOT DEPLOY. THE CAR HAD OVER $10K DAMAGE, FIXED - GM REP CHECKED CAR BECAUSE I CONTINUALLY SAYING THE BRAKES AND SEATBELT FAILED TO ANYONE AT WEST POINT THAT WOULD LISTEN. AFTER CHECKING CAR HE STATED NOTHING WAS WRONG. DIFFERENT DEALERSHIP DIAGNOSTIC EQUIP SHOWED AIRBAG WAS FIXED BUT SEATBELT NEVER RECALLED, THEN THE STORY CHANGED THAT IT WAS. THE DIAGNOSTIC INFO PRINTOUT SHOWED WHERE I 'BRAKED' BUT THEN NO INFO RECORDED ANYWHERE. MY PASSENGERS SEATBELT WORKED, I WAS THROWN INTO STEERING WHEEL AND WAS INJURED. I HAVE BEEN IN CONTACT WITH GM CEO WITH LETTERS AND THE CLAIMS DEPT WHO TELL ME THEY CAN'T HELP ME. IF MY LEASE WASN'T RECALLED AND I APPARENTLY HAD THE ABOVE ISSUES, THEY SHOULD HAVE FIXED THEM BEFORE MY RECEIVING IT. THEY WOULD NOT EVEN SPEAK TO MY PASSENGER, OFFICER AT ACCIDENT, TOW TRUCK DRIVER WHO SAW THE SEATBELT HANGING OUT MY DOOR AT THE SCENE. I AM STILL BEING TREATED AND ONLY WANT FAIRNESS AND A DIFFERENT CAR. THIS ONE HAS HAD SO MANY LITTLE PROBLEMS AND ODDITIES BESIDES WHAT I AM DISCUSSING.

08/03/2018
Components: VISIBILITY/WIPER
Incident Date: 04/19/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJ1SB3HB******
Summary

THE WIPER BLADES FAILED TO WORK DURING A WET HEAVY SNOW FALL. THE WIPERS REMOVED THE SNOW VERY WELL ON THE UP STROKE BUT ON THE DOWN STROKE THE WIPERS PACKED THE SNOW ON THE COWLING UNTIL IT GOT TO A POINT THAT THE WIPERS COULD NOT COMPLETE THE CYCLE AND THEY WOULD STOP WORKING. I HAVE A VIDEO USING A BATH TOWEL TO SIMULATE SNOW AND HOW TO STOPPED THE BLADES FROM WORKING. THE VIDEO IS TOO LARGE TO SEND IT IN THE SPACE PROVIDED BUT I AM SURE IT WILL SEND VIA E MAIL. I ALSO HAVE NOTES WRITTEN IN REAL TIME ON ALL CONVERSATIONS WITH BUICK/GM AND TWO DEALERSHIPS. I ALSO HAVE A LETTER AND A CONDEMNING E MAIL FROM BUICK/GM AND THESE PUT ME OVER THE ALLOTTED CHARACTERS. *JS

03/06/2018
Components: STEERING,SERVICE BRAKES,ENGINE
Incident Date: 03/03/2018
Crash: Yes
Fire: No
Vehicle Identification Number: KL4CJHSB7HB******
Summary

CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WITH SECURE BREAK WHEN WE ARRIVED AT CAR.

01/26/2018
Components: POWER TRAIN,UNKNOWN OR OTHER
Incident Date: 01/26/2018
Crash: No
Fire: No
Vehicle Identification Number: KL4CJCSB1HB******
Summary

I WAS DROPPING MY KIDS TO SCHOOL. I WAS IN LINE OF DROP OFF. I STOPPED MY CAR PUT MY CAR IN PARK AND REMOVED MY FOOT FROM BRAKE. SUDDENLY I NOTICED THAT MY CAR WAS MOVING JUST LIKE IN THE SPEED OF NEUTAL. I PUSHED THE BRAKES HARD BECAUSE MY CAR WAS ABOUT TO HIT THE CAR INFRONT OF ME. I CHECKED THE THE SHIFT WAS STILL IN THE PARK. SO IN SHORT, CAR WAS STILL MOVING WHEN IN PARK. SCARRY!!!!

01/22/2018
Components: SERVICE BRAKES
Incident Date: 06/01/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJDSB0HB******
Summary

REAR BRAKES GROAN FOR FIRST FEW APPLICATIONS IN WET AND DAMP WEATHER. DEALER APPLIED A GM TSB BUT PROBLEM STILL REMAINS. GM SAYS NOTHING MORE CAN BE DONE.

09/06/2017
Components: SERVICE BRAKES
Incident Date: 08/31/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJDSM9HB******
Summary

TL* THE CONTACT OWNS A 2017 BUICK ENCORE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BRAKED ON ITS OWN AND THE STABILITY TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (GAINESVILLE BUICK GMC, 2101 NORTH MAIN STREET, GAINESVILLE, FL, 352-372-2583) WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ACKNOWLEDGED THAT THERE WAS AN ISSUE THAT NEEDED TO BE INVESTIGATED. THE FAILURE MILEAGE WAS 1,200.

07/19/2017
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 07/18/2017
Crash: No
Fire: No
Vehicle Identification Number: KL4CJHSB8HB******
Summary

APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ONE COULD HAVE ENTERED THE GARAGE. WE ARE TAKING THE CAR TO PLACE OF PURCHASE, KLICK LEWIS BUICK CHEV, PALMYRA, PA TO DETERMINE WHAT THEY WILL DO TO CORRECT THE PROBLEM. CHECKED RECALL AND FOUND NOTHING. SINCE THIS SELF STARTING COULD POSSIBLY CAUSE OTHER DAMAGE INCLUDING CARBON MONOXIDE IN A CLOSED AREA (DON'T KNOW IF IT WOULD HAVE SHUT OFF AFTER A SET SHORT TIME ON ITS OWN) THOUGHT IT SHOULD BE REPORTED AND A NOTICE SENT OUT TO ALL ENCORE OWNERS WARNING THEM OF THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

2 Recalls

for 2017 BUICK ENCORE
08/09/2016
CAMPAIGN NUMBER: 16V651000
AIR BAGS:FRONTAL
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Campaign Number: 16V651000
Manufacture: General Motors LLC
Components: AIR BAGS:FRONTAL
Summary

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/07/2017
CAMPAIGN NUMBER: 17V437000
AIR BAGS:FRONTAL
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Campaign Number: 17V437000
Manufacture: General Motors LLC
Components: AIR BAGS:FRONTAL
Summary

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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