2017 Buick Regal 4 DR FWD

air recirculation button stays open 20% all times with the air recirculation button always no Engineering has the car vents always open 20% form factory specifications. Hello good evening from Miami my name is [XXX] I enjoy my 2017 Buick Regal GS love my car but I've been back and forth with the service department at both the main Buick dealer about outside smells coming inside the car at all times especially when there's any car in front of my vehicle all smells comes into the car A/C system even when it shut off and the air recirculation button always no. My main concern I Am getting all type of smells from the outside especially for fumes from other vehicle, diesel, toxic, nature. the smells of fumes hit my face so bad that gets me lightheaded while I'm driving the vehicle also my passengers complains several times about the smells. I got the car back today from Lorenzo Buick dealer in Miami the service advisor a notify me that there's nothing they can do that Engineering has the car vents always open 20% form factory specifications. The service advisor told me to find somewhere else to get the car computer reprogrammed to keep it always shut. My complaint is that I would like to have the car air recirculation button always shut close 100% not 20% for safety reasons for my health and allergy outside smells there should be a recall to get this matter fixed.       INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2017 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WHILE SHIFTING GEARS. SERPENTINI CHEVROLET BUICK OF ORVILLE (1107 N MAIN ST, ORRVILLE, OH 44667) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED THREE TIMES WITH AN OIL CHANGE WHILE TWO UNKNOWN TRANSMISSION PARTS WERE REPLACED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO DUPLICATED THE TRANSMISSION FAILURE. THE INDEPENDENT MECHANIC CONTACTED THE DEALER AND INFORMED THEM OF THE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 19,500.

I PURCHASED A CPO 2017 BUICK REGAL SPORTS TOURING EDITION ON 11/13/2020. ON 12/12/2020 I TOOK IT TO GET WASHED AT A HAND CARWASH AS I DO WITH ALL MY VEHICLES. I HAD TO WAIT FOR MY REAL LICENSE PLATE TO ARRIVE AS THE PAPER/TEMP ONE WOULD HAVE BEEN RUINED. AFTER THE CAR WAS FINISHED, I NOTICED THAT THERE WAS A SUBSTANTIAL AMOUNT OF CONDENSATION WITH IN MY PASSENGER SIDE HEADLAMP. AFTER ARRIVING HOME, I RESEARCHED AND FOUND THIS IS A KNOWN ISSUE THAT HAS BEEN GOING ON FOR APPROX. 10 YEARS WITH THESE SPECIFIC VEHICLES. I WENT AND LOOK AT THE CAR AGAIN AND FOUND THERE TO BE A CRACK IN THE HOUSING WHICH APPEARS TO ME TO BE A MANUFACTURING DEFECT. THIS IS MOST DEFINITELY A SAFETY HAZARD AS MY RESEARCH SHOWS THAT IT HAS BEEN BLOWING PEOPLES BALLAST AND BULB CAUSING A DANGEROUS SITUATION FOR BOTH DRIVER, PASSENGER AND OTHERS AROUND INCLUDING PEDESTRIANS. IT ALSO SHOWS THAT WIRES WITH THESE HEAD ASSEMBLIES HAVE BEEN MELTING MAKE IT MORE LIKELY AS A POTENTIAL FIRE HAZARD. I CHECK THE DRIVER SIDE AS WELL AND IT APPEARS TO BE ON THE VERGE OF CRACKING AS WELL AS THE PICTURES SHOW.

THE PAST TWO WEEKS WHILE DRIVING THE VEHICLE, IT SUDDENLY TURNS OFF AND THE BRAKE LIGHT COMES ON FOR THE EMERGENCY BRAKE. IT IS SO SCARY WHEN DRIVING DOWN THE ROAD AND MY VEHICLE SUDDENLY STOPS. I HAVE TO PUT IT BACK IN PARK AND TRY TO GET THE EMERGENCY BRAKE OFF. IT TAKES A BIT TO GET IT OFF. THEN I CAN START IT AGAIN. I HAPPENED TODAY WHILE SITTING AT A RED LIGHT AND WHILE DRIVING DOWN THE ROAD. I WAS ON A CITY STREET.