2017 Ford Flex SUV AWD

The contact owns a 2017 Ford Flex. The contact initially received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted and informed that the parts remained unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MIKE RAISOR FORD (2051 SAGAMORE PKWY S, LAFAYETTE, IN 47905; (765) 447-9444) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON MONDAY, SEPT 28, 2020 AT APPROXIMATELY 10:30 AM WHILE DRIVING SOUTHBOUND ON INTERSTATE 5 (JUST BEFORE THE WEST MOUNTAIN VIEW OVERPASS IN FIREBAUGH CA) DOING 70 MPH, THE CAR BEGAN FISHTAILING ERRATICALLY - SWERVING BETWEEN LANES. FORTUNATELY, THE DRIVER WAS ABLE TO MANEUVER THE CAR TO THE RIGHT SHOULDER OF THE INTERSTATE WITHOUT HITTING ANYTHING OR ANYONE OR EVEN ROLLING THE VEHICLE. (AT THE TIME THERE WAS AN AVERAGE AMOUNT OF TRAFFIC ON THE ROAD.) WE INITIALLY BELIEVED THAT WHAT WE HAD EXPERIENCED WAS A BLOWOUT, BUT AFTER INSPECTION, ALL THE TIRES WERE FOUND TO BE INTACT. WE THEN SURMISED THAT WE HAD POSSIBLY HIT SOMETHING ON THE ROAD (LIKE A BLOWN TIRE REMNANT), BUT ALSO FOUND NOTHING. THE DRIVER AND BOTH PASSENGERS GOT BACK IN THE CAR TO SEE IF WE COULD PROCEED SLOWLY/SAFELY DOWN THE INTERSTATE TO THE NEXT EXIT IN ORDER TO CALL FOR SERVICE BUT THE CAR IMMEDIATELY BEGAN TO FISHTAIL AGAIN, SO WE CALLED FOR A AAA TOW FROM THE INTERSTATE. WHILE WAITING FOR THE TOW TO ARRIVE, WE REINSPECTED THE TIRES AND FOUND THE RIGHT REAR TIRE TO BE TURNED OUT SLIGHTLY. THE CAR WAS TOWED VIA FLAT BED 124 MILES TO A FORD DEALER IN BAKERSFIELD WHERE IT WAS SUBSEQUENTLY DETERMINED TO BE A FAILED TOE LINK SUSPENSION ASSOCIATED WITH FORD RECALL 20S04. THE ISSUE NOW IS THAT THE REMEDY IS NOT YET AVAILABLE SO THE ORIGINAL STYLE PART WAS USED TO REPAIR JUST THE BROKEN PART THE DEALER CLAIMS TO HAVE INSPECTED THE LEFT TOE LINK SUSPENSION AND FOUND NO REASON TO REPLACE IT.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT BECAME AWARE THAT HIS VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V027000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. WOODY ANDERSON FORD (2500 JORDAN LN NW, HUNTSVILLE, AL 35810, (256) 513-4597) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE CONTACT CALLED THE BOB RIDINGS DECATUR DEALER LOCATED AT 3103 N 22ND ST, DECATUR, IL 62526, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF SOUTHERN PINES (1590 US-1, SOUTHERN PINES, NC 28387; 910) 692-8765) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WERE UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 434-0942) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

LOSS OF POWER, RPM TOO HIGH FOR NORMAL SHIFTING UP TO 6 RPMS. CAT CONVERTER NOISE AFTER CAR SHUT OFF DUE TO GETTING TO HOT. FLUCTUATION RPM AT IDLE. OIL ON TOP OF VALVE COVER. *TR

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING AT 45 MPH, SHE DEPRESSED THE BRAKE PEDAL AS SHE HEARD APPROACHING POLICE SIRENS. AS THE CONTACT CAME TO A COMPLETE STOP, SHE WAS HIT FROM BEHIND BY ANOTHER VEHICLE AND WAS THRUST INTO THE MIDDLE OF AN INTERSECTION. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AND HER DAUGHTER SOUGHT MEDICAL ATTENTION AT THE SCENE. THE NEXT DAY, THE CONTACT WENT TO AN URGENT CARE FACILITY WHERE SHE SOUGHT TREATMENT FOR INJURIES TO HER NECK, HER LEFT ARM AND HER BACK. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES DUE TO THE ACCIDENT. THE INJURIES OF THE OTHER DRIVER WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPAIRED THE REAR END DAMAGE TO THE VEHICLE. THERE WAS AN ACTIVE RECALL ON THE VEHICLE PRIOR TO THE FAILURE UNDER NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION); HOWEVER, THE PART TO REPAIR THE RECALL WERE UNAVAILABLE. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT STATED WHILE DRIVING AT NIGHT, SHE NOTICED THAT THE WINDSHIELD SHOWED DISTORTED VIEWS OF ABNORMAL OBJECTS. THE VEHICLE WAS TAKEN TO A CORWIN FORD LOCATED AT 1225 AUTO PLEX WAY, PASCO, WA 99301) FOR REPAIRS HOWEVER, THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL AND THEREFORE SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2017 FORD FLEX. WHILE THE CONTACT'S HUSBAND WAS DRIVING 25 MPH, THE REAR PASSENGER DOOR OPENED AND THE REAR PASSENGER SIDE DOOR LATCH FRACTURED AND FAILED TO CLOSE. IN ADDITION, THE REAR DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FOX FORD (560 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 956-5511), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

DURING A ROUTINE OIL CHANGE AND MULTIPOINT INSPECTION ON 10-2-2018, IT WAS BROUGHT TO MY ATTENTION THAT I NEEDED NEW TIRES IN THE VERY NEAR FUTURE. MY ODOMETER READ 24,963. I HAVE ALREADY REPLACED THE RIGHT FRONT TIRE DUE TO A BLOW OUT. ON THE ATTACHED DOCUMENT, TIRE TREAD DEPTH FOR THE 3 TIRES NOT REPLACED IS INDICATED AS "ATTENTION REQUIRED" 3/32" AND LESS". I PURCHASED THE CAR IN NOVEMBER 2017 WITH APPROXIMATELY 6,000 MILES INDICATED ON THE ODOMETER. THE ADVISOR AT THE FORD SERVICE CENTER WAS VERY SURPRISED AND PUZZLED. SHE CHECKED TO SEE IF THE TIRES HAD A RECALL NOTICE, BUT THEY DID NOT.

I WAS RAN OFF A 2 LANE CITY STREET BY A CAR AND WHEN I OVERCOMPENSENATED TO MOVE AWAY, I HIT MY RIGHT FRONT FENDER ON A SMALL CURB AND THERE WAS A LIGHT POLE THERE. INSTEAD OF MY FRONT AIR BAGS DEPLOYING AS THEY SHOULD HAVE, ALL OF THE SIDE BAGS ON BOTH SIDES DEPLOYED INSTEAD. MY MECHANIC HAS SAID IF THERE WERE A PASSENGER IN THAT SEAT, THAT DIDN'T HAVE THEIR SEATBELT ON, THEY WOULD HAVE HIT THEIR HEAD ON THE DASH BOARD.