2017 Kia Cadenza 4 DR FWD

This is about a recall not solved in timely manner by KIA Van Nuys Dealer and must include the Corporate Office since they were informed by me that the dealer did not respond to my inquiries after many attempts, from my side, in order to resolve the recall. The original letter from Kia Motor America, Inc. , Corporate Headquarters, 111 Peters Canyon Road, Irvine, CA 92606-1790, USA, was dated April 30, 2021, being received by me about 10 days after. I did call the dealer and got an appointment for 5/22/2021. That day the recall was not resolved since the part the dealer had was not for the Cadenza. I return a week later on 5/29/2021 and the recall could not be solved since they did not received the part. After that I waited for another 10 days before call the dealer to find out what was the status of the part. Someone at the customer service did let me know that the part had not been received yet by the dealer and I will be called as soon as they got the part. After a couple of weeks without knowing nothing I did call and left message. Nobody return my call/message neither by phone or email. After few days I did fill a complaint form at the Kia Corporate Headquarter Office website. Again after about 10 days someone did call me and let me know that that office will contact the Kia Van Nuys dealer and then this office will contact me back again. Until today -after a month- I did not receive any call/email from this Corporate Office as well. (?) Few days ago I contacted the Bureau of Automotive Repair and an agent contacted me by phone ([XXX]) after I received a letter from this office. He said that he will contact in person to the GM dealer. But he said that they can't do much since there's no law that can enforce them to resolve a customer service issue. (???) This is more than a CS issue, this is a safety issue where is a risk of fire. That's why I writing this. Hoping that NHTSA could help me in resolve this recall. Thank you. [XXX] . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Kia Cadenza. The contact received notification of NHTSA campaign number 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

THE DRIVERS SIDE SEAT BELT QUIT ROLLING UP SO THEY WOULD NOT WORK IN A CRASH. DEALER NOTIFIED THREE WEEKS STILL NO PARTS

BOUGHT A LEFT OVER 2017 KIA CADENZA IN JULY OF 18,WITHIN FIRST 10,000 MILES CAR STARTED SOUNDING LIKE A HELICOPTER,TOOK TO THE DEALERSHIP,THEY DROVE IT,THOUGHT MAYBE A WHEEL BEARING,REPLACED THAT,ROTATED TIRES TOLD ME TO DRIVE FOR AWHILE AND SEE IF THAT CHANGED IT,WENT BACK 3 WEEKS LATER SAYING NEED TO ROTATE TIRES THEN WENT BACK AGAIN AT 17500 MILES WITH SAME ISSUE,SERVICE ADVISOR ASKED ME HARSHLY 'WHERE HAVE YOU BEEN DRIVING THIS THING', I TELL ON THE HIGHWAY TO AND FROM WORK AND DAILY DRIVING,HE TELLS ME YOU KNOW YOU CAN TAKE THIS TO ANY OTHER DEALERSHIP, I SAY NO IT'S CALLED LOYALTY, I SPEAK WITH SERVICE MANAGER,HE DRIVES THE CAR REALIZING IT IS LOUD,HAS TIRES TAKEN OFF ANOTHER IDENTICAL CAR,SOUND GOES AWAY,HE TALKS TO KIA,THEY DECIDE TO GIVE ME NEW TIRES,THEY WERE INSTALLED CAR DRIVE FINE TILL ABOUT ANOTHER 12000 MILES AND NOISE CAME BACK,I WENT TO A DIFFERENT DEALERSHIP FOR A OIL CHANGE 2 TIMES AND THEY NEVER SAID ANYTHING ABOUT TIRES ON THEIR INSPECTION,DECIDED TO GO BACK TO ORIGINAL DEALERSHIP AND THEY TELL ME TIRES ARE FEATHERED AGAIN, I SAY HOW IS THAT POSSIBLE I HAVE NEVER HEARD OF A CAR GOING THROUGH 2 SETS OF TIRES IN 37000 MILES,THEY TELL ME IT'S OUT OF ALIGNMENT AGAIN, I HAVE NEVER HAD A CAR NEED ALIGNMENT BEFORE A 100000 MILES NOW THE CAR SHAKES AND SWAYS WITH THE GROVES IN THE ROADS AND NEEDS A THIRD SET OF TIRES AT 37000 MILES I BELIEVE THERE IS A PROBLEM WITH THE CHASSIS OF THIS CAR,MECHANIC AT THE DEALERSHIP TOLD ME THESE CARS ARE KNOWN TO FEATHER TIRES.

PULLING INTO A PARKING SPACE IN A PARKING LOT HAD MY FOOT ON THE BRAKE TO STOP WHEN THE CAR SUDDENLY SURGED FORWARD RAPIDLY. FOOT WAS NOT ON THE ACCELERATOR WHEN THIS OCCURRED.

I HAVE 4 HANCOOK VENTIS S1 NOBLE 2+ TIRES ON MY 2017 KIA CADENZA. THE SIZE AND DOT NUMBERS ARE 245/45R18 96V DOT 5MEF 1A H 0217 I HAVE A BUBBLE, IN THE SIDEWALL, IN ONE TIRE THAT MAY BE THE RESULT OF A CRACK IN THE SIDEWALL. THE TIRES ARE VERY NOISY PARTICULARLY AT LOW SPEEDS AND THE REAR TIRES ARE AT 4/32" DEPTH AT 22,500 MILES. CAN YOU ADVISE ME IF THESE TIRES ARE PART OF A RECALL? THANKS FOR ANY HELP YOU CAN GIVE ME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.

I WAS BRAKING APPROACHING A LIGHT ON A STATE ROAD, WHEN THE BRAKE WENT ALL THE WAY TO THE FLOOR SUDDENLY AND IT FELT AS THOUGH THE WHEELS LOCKED UP. THE VEHICLE SLOWED BUT DID NOT STOP, I REAR ENDED A VEHICLE IN FRONT OF ME.

THIS IS A CONTINUATION OF PREVIOUS NHTSA COMPLAINT ID 11047835. THE STRONG RAW FUEL ODOR AFTER FILLUP RECURRED ON MY VEHICLE AT 9550 MILES, 3600 MILES AFTER THIS PROBLEM WAS SUPPOSED TO BE FIXED. DEALER CLAIMS TO HAVE REPAIRED GAP IN THE PREVIOUSLY-REPLACED HIGH PRESSURE FUEL PUMP SEAL; HOWEVER, FUEL SMELL REMAINS WHEN TANK IS FULL UNTIL DEPLETED TO ABOUT HALF. I ASK NHTSA TO INVESTIGATE THIS RECURRING PROBLEM WITH THE KIA CADENZA.

TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.

BRAKE ISSUE: I HAD AN ACCIDENT DUE TO A BRAKE FAILURE ON THIS CAR. I WAS DRIVING VERY SLOWLY GOING DOWNHILL (SPEEDS 0 TO 10 MPH) IN A LINE OF CARS STOPPING AND GOING, STOPPING AND GOING MANY TIMES. AT FIRST THE BRAKE PEDAL FELT NORMAL AS PRESSURE WAS APPLIED THE CAR SLOWED THEN PETAL RESISTANCE WOULD DROP AND THE CAR WOULD SPEED UP DUE TO THE DOWNHILL GRADE. I APPLIED FOOT PRESSURE TO PETAL AGAIN AND THE SAME THING HAPPENED OVER AND OVER AGAIN. I SLOWLY RAN INTO THE BACK OF THE CAR IN FRONT OF ME. I HIT THE CAR IN FRONT OF ME MANY TIMES AS IT MOVED FORWARD. THIS CAR HAS AN AUTONOMOUS EMERGENCY BRAKING (AEB) EQUIPPED ON IT. THE AEB IS SUPPOSED TO APPLY BRAKES WHEN YOU'RE ABOUT TO HIT SOMETHING. IT'S SUPPOSED TO TURN OFF AT ABOUT 6 MPH, IN THIS TRAFFIC MY SPEED VARY THROUGH THIS POINT MANY TIMES. I FEEL THE CONSTANT ON AND OFF OF AEB CONFUSED THE CONTROL SYSTEM ON THE CAR AND CAUSE THE BRAKES TO MALFUNCTION. THE ROAD CONDITION WAS WET BUT NO STANDING WATER. THE ACCIDENT WAS NOT A SKID. THE TIRES ARE IN GREAT SHAPE THE CAR ONLY HAS 14000 MILES ON IT.

SHORTLY AFTER FILLING FUEL TANK A STRONG RAW FUEL ODOR EMANATED FROM THE LEFT SIDE OF THE VEHICLE NEAR THE FUEL DOOR. THE SMELL WAS MOST PRONOUNCED OUTSIDE THE VEHICLE. INITIALLY I THOUGHT SOME FUEL HAD SPILLED, BUT THE SMELL LASTED SEVERAL DAYS UNTIL THE TANK WAS DEPLETED TO 1/2 FULL, AND IMMEDIATELY CAME BACK UPON NEXT FILL UP. NO CEL OR CODES WERE THROWN, AND DRIVABILITY WAS NOT AFFECTED. DEALER SERVICE DEPARTMENT INITIALLY MISDIAGNOSED PROBLEM AS CLOGGED FUEL VENT LINES, BUT ON THE SECOND VISIT THEY APPEAR TO HAVE CORRECTLY IDENTIFIED THE ISSUE AS A LEAKING SEAL AROUND THE HIGH PRESSURE FUEL PUMP ATOP THE VEHICLE'S FUEL TANK. DEALER INVOICE NOTES THE FUEL PUMP GASKET WAS "TORN APART." (THE INVOICE INCORRECTLY NOTES THE SMELL WAS APPARENT INSIDE THE VEHICLE, NOT THE OUTSIDE.)