EN

2017 Ram Promaster City VAN 2WD

12
Recalls
50
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

50 Complaints

for 2017 RAM PROMASTER CITY
11/24/2021
Components: SERVICE BRAKES
Incident Date: 11/19/2021
Crash: No
Fire: No
Vehicle Identification Number: 3c6trvcg5he******
Summary

parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased extended warrantee says nothing that fails due to "rust" is covered. Manufacturer has changed the design of the failed part but takes no responsibility, or issued advisory statements or recall. I purchased this vehicle brand new, am meticulous on upkeep and keeping it clean. All scheduled maintenance has been with the dealer. There were 3 other Promasters in the dealer lot who had the same issues.

09/14/2021
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 08/25/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG3HE******
Summary

We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!

07/11/2021
Components: POWER TRAIN,ENGINE
Incident Date: 11/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAGXHE******
Summary

The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!

04/08/2021
Components: ENGINE
Incident Date: 03/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDGXHE******
Summary

THE ETC WARMING LIGHT WILL COME ON AND THE VAN WILL DECREASE POWER MOMENTARILY , I USUALLY PULL OVER, TURN THE ENGINE OFF AND THEN BACK ON. THAT LIGHT GOES OUT AND THEN THE CHECK ENGINE LIGHT WILL COME ON AND STAY ON. AFTER SEVERAL STARTS AND STOPS THE CHECK ENGINE LIGHT GOES OUT. DEALER FIXED IT LAST WEEK BUT THE RED FLASHING LIGHTS CAME ON AGAIN AS WELL AS THE CHECK ENGINE LIGHT.

03/17/2021
Components: ENGINE
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFAB9H6******
Summary

MY VAN HAD A RECALL INVOLVING THE COOLING FAN, IT WAS REPAIRED. AT APPROXIMATELY 25,000 I HAD A CHECK ENGINE LIGHT, THE DEALER SAYS IT'S THE THERMOSTAT NEEDING REPLACED ($588.00!!!??? AT UNDER 26,000 MILES???!!!) THE TEMP GAUGE ALWAYS SITS RIGHT AT THE HALFWAY MARK, THIS CAN'T BE RIGHT BUT THEY SAID THAT'S TO BE EXPECTED.

02/18/2021
Components: ENGINE
Incident Date: 02/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG8HE******
Summary

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

02/16/2021
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 12/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TVRDG2HE******
Summary

RECALL NHTSA # 19V-818 COOLING FAN MODULE CAN FAIL CAUSING VEHICLE FIRE. RECALL NHTSA # 20V-036 SHIFTER CABLE. UNINTENDED VEHICLE MOVEMENT WHICH CAN CAUSE A CRASH. DEALER AND DODGE ARE NOT WILLING TO CORRECT THE ABOVE. I AM CONCERNED ABOUT SAFE OPERATION OF MY VEHICLE

02/04/2021
Components: ELECTRICAL SYSTEM
Incident Date: 02/04/2021
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFBBXH6******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITH THE TAG LIGHT WARNING LIGHT ILLUMINATED. AFTER WAITING FOR SEVERAL MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (11477 NORTHPARK DR, GULFPORT, MS 39503, (228) 896-1515) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V202000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,787.

02/01/2021
Components: ENGINE
Incident Date: 01/09/2019
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFAB3H6******
Summary

EXCESSIVE OIL CONSUMPTION.

12/08/2020
Components: ENGINE
Incident Date: 12/07/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG2HE******
Summary

LOCAL DEALER, SUNSR DODGE, NOT RESPONSIVE TO COMPLETING RECALLS. NHTSA RECALL# 19V818 AND 20V-036. ANDREW HODGSON SARASOTA FL AJHODGSON54@GMAIL.COM

11/29/2020
Components: EXTERIOR LIGHTING
Incident Date: 11/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG4HE******
Summary

THE HEADLAMPS HAVE BEEN REPLACED MULTIPLE TIMES, WAY MORE THAN THEY SHOULD NEED. WE REPLACED THE DRIVERS SIDE LOW BEAM IN DECEMBER 2019, APRIL 2020 AND NOW IT IS IT OUT AGAIN - NOVEMBER 2020. IN ADDITION, THERE ARE NO WARNING LIGHTS TO LET THE DRIVER KNOW THE LOW BEAM LIGHT IS OUT. OUR VEHICLE ONLY HAS 44800 MILES ON IT. PLEASE INVESTIGATE AS HEAD LANPS ARE EXPENSIVE.

11/17/2020
Components: WHEELS,SERVICE BRAKES
Incident Date: 11/13/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG7HE******
Summary

I HAD THE VEHICLE SERVICED UNDER A DIFFERENT RECALL NOTICE AND WHEN IT WAS PICKED UP FROM THE DEALER THE EMERGENCY BRAKE WOULD NOT DISENGAGE. I TRIED TO DRIVE THE VEHICLE AND IT MADE A LOUD SOUND FROM THE DRIVER SIDE REAR WHEEL AND ON INSPECTION THE DEALERSHIP DETERMINED THAT WHEN THE EMERGENCY BRAKE WAS RELEASED IN THE CAB BUT IT WAS NOT RELEASING AT THE BACK DRUM. THIS COULD HAVE CAUSED A FIRE, DAMAGE TO THE VEHICLE, OR A WRECK IF THE BRAKE HAD ENGAGED DURING DRIVING OR HAD NOT FULLY DISENGAGED PRIOR TO DRIVING.

09/22/2020
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 09/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDGXHE******
Summary

HAD THE VAN SERVICED PER THE RECALL FOR THE ENGINE COOLING FAN ISSUE. TOOK TO THE DEALERSHIP I PURCHASED FROM. AFTER DRIVING AWAY FROM THE DEALERSHIP AND GETTING ABOUT 50 MILES DOWN THE ROAD THE SERVICE ENGINE LIGHT CAME ON. I COULD NEVER GET AHOLD OF THE DEALERSHIP AGAIN. DON JACKSON IN ATLANTA. THEY WOULD NEVER RETURN CALLS. I TOOK TO ANOTHER DEALERSHIP AND THEY SAY IT'S THE ENGINE COOLING FAN RELAY IS SHOT. I DID NOT HAVE THIS PROBLEM BEFORE.

09/11/2020
Components: POWER TRAIN,ENGINE
Incident Date: 09/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG9HE******
Summary

2017 RAM PROMASTER 3500. CONSUMER WRITES IN REGARDS TO TWO NHTSA SAFETY RECALLS 20V-036 AND 19V-818. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS. *JS

06/29/2020
Components: ENGINE AND ENGINE COOLING,EQUIPMENT
Incident Date: 06/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG5HE******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN CHRYSLER JEEP DODGE RAM (# 1001 N. MILLER ST, WENATCHEE, WA 98801) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

05/17/2020
Components: STEERING
Incident Date: 02/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDGXHE******
Summary

FRONT DRIVER SIDE CV AXEL FAILING. MAJOR STEERING JIGGLE AND TIRE WOBBLE ANYWHERE FROM 30-65MPH ON STRAIGHT AWAYS AND ESPECIALLY ON CORNERS. HAVE STOPPED OPERATING THE VEHICLE UNTIL PART IS REPLACEABLE, UNFORTUNATELY NATION WIDE BACKORDER HAPPENING NOW, APPARENTLY BECAUSE THIS IS HAPPENING TO LOTS OF THESE MODELS.

05/11/2020
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 12/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVNG8HE******
Summary

RECALL NUMBERS W00 AND VB2 FROM FCA HAVE NOT BEEN REPAIRED IN A TIMELY MANNER. THE RECALL LISTED VB2 IS OF PARTICULAR CONCERN AS "A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE THE VEHICLE, AS WELL AS PROPERTY DAMAGE" . I HAVE CONTACTED FCA AND THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE NOT YET GIVEN ME NOTICE AS TO WHEN THE CAR MAY BE FIXED. ADDITIONALLY THEY ARE NOT OFFERING ME RENTAL CAR SO I CAN SAFELY DRIVE AS I FEEL UNSAFE DRIVING THIS VEHICLE. IN CALIFORNIA THE LEMON LAWS CAN BE USED AFTER 2 INSTANCES OF REPAIRS, THIS WILL BE THE 3RD REPAIR NEEDED FOR THIS VEHICLE. I HAVE TRIED TO BE PATIENT BUT AS YOU CAN SEE ITS BEEN OVER 5 MONTHS SINCE THE FIRST RECALL AND 2 MONTHS SINCE THE SECOND RECALL. I AM CURRENTLY DRIVING THE CAR AS NEEDED TO GROCERY SHOP AND NEVER GOING OUT OF TOWN AS THE RISK OF BREAK DOWN OR FIRE, ESPECIALLY FOR THE A/C COOLING UNIT, IS TOO GREAT ESPECIALLY WITH THE SUMMER MONTHS HERE IN CALIFORNIA ALREADY STARTED. *TR

04/26/2020
Components: UNKNOWN OR OTHER,ENGINE
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG5HE******
Summary

WAITING ON A FIX FOR 3 RECALLS

04/02/2020
Components: POWER TRAIN,ENGINE
Incident Date: 02/01/1920
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG8HE******
Summary

2 RECALLS W00 AND VB2... NO ACTION TAKEN AND NO DATES FOR REMEDY. THEY GIVE ZERO INFORMATION. CANNOT SELL VEHICLE AND DANGEROUS TO USE. WILL NOT TELL YOU HOW LONG ISSUE HAS BEEN PENDING

04/02/2020
Components: POWER TRAIN,ELECTRICAL SYSTEM
Incident Date: 11/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG5HE******
Summary

HAVE RECEIVED 2 RECALLS FROM FCA (VB2: ENGINE COOLING FAN MAY SEIZE LEADING TO VEHICLE FIRE AND W00: TRANSMISSION SHIFTER CABLE MAY SEPARATE, DISCONNECTING SHIFTER FROM TRANSMISSION RESULTING IN INABILITY TO SHIFT TRANSMISSION). THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE AND REMEDY AVAILABILITY IS UNKNOWN.

03/19/2020
Components: STEERING,SUSPENSION
Incident Date: 02/29/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG1HE******
Summary

UPPER BEARING PLATES RUSTED OUT AT LOW MILEAGE,MAKING VAN UNEXPECTEDLY PULL IN WHICHEVER DIRECTION IT WAS STEERED LAST AS SUSPENSION SPRINGS DID NOT RETURN TO CENTER. COST $1500.00 TO REPAIR. MECHANIC STATED THAT DEALER HAD PLENTY OF THESE PARTS ON HAND WHICH HE FOUND SUSPICIOUS AS TRUCK IS ONLY THREE YEARS OLD, INDICATING THAT THIS IS PROBABLY A COMMON PROBLEM.

03/17/2020
Components: POWER TRAIN
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG4HE******
Summary

WE HAVE HAD TWO MAJOR TRANSMISSION REBUILD. FIRST TIME, ON 11/30/18 WAS DRIVING AND BIG NOISE AND TRANSMISSION QUIT WORKING PROPERLY. IT WAS TOWED TO TRANS-KING TRANSMISSION SHOP. IT WAS FIXED ON 1-15-2019 AND COST ME $4096.04 THE SECOND OCCURRENCE WAS AGAIN BIG NOISE AND TRANSMISSION WOULDN'T WORK. ON 2/21/2020 HAD IT TOWED TO SAME TRANSMISSION SHOP BECAUSE IT WAS STILL UNDER THEIR WARRANTY OF 3 YEARS OR 100,000 MILES. THEY FIXED IT UNDER WARRANTY - NO COST TO ME - AND ALSO HAD TO FIX RADIATOR. THE TRANSMISSION SHOP RESEARCHED THIS PROMASTER 2500 AND FOUND THAT IT HAS A MINIVAN TRANSMISSION BUT A TRUCK CHASSIS. THE FLYWHEEL WAS DESTROYED BOTH TIMES. TRANS-KING TRANSMISSIONS WILL NOT PAY FOR THIS PROBLEM AGAIN. PLEASE SEE BOTH INVOICES I HAVE ATTACHED AND READ THE PRINTED VEHICLE INSPECTION FORM ON HOW CHRYSLER NEEDS TO DEAL WITH THIS PROBLEM. ADDITIONALLY, WE HAVE HAD 3 CRACKED WINDSHIELDS (FREEWAY DRIVING ONLY), AND SEVERAL HEADLIGHTS HAVE GONE OUT. WE GOTTA DUMP THIS DOG, I STILL OWE A LOT OF MONEY ON IT. PLEASE CONTACT THE CONTACT PERSON AT TRANS-KING - HE WILL REMEMBER THIS VEHICLE QUITE WELL.

02/28/2020
Components: EXTERIOR LIGHTING
Incident Date: 02/21/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG8HE******
Summary

HEADLIGHT BULBS AND SOCKETS ARE BURNING OUT CHANGED OUT BOTH SIDES WITHIN LESS THAN 6 MONTHS OF EACH OTHER. LAST WEEK RIGHT HEADLIGHT BULB IN A WEEK THE LEFT SIDE WENT OUT????

02/16/2020
Components: ENGINE
Incident Date: 01/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVBG4HE******
Summary

I HAD THE COOLING FAN ASSEMBLY REPLACED DUE TO A NOISE AND NOTICEABLE HEAT COMING FROM THE ENGINE AT 68262 MILES. I LATER RECEIVED A LETTER STATING FCA WAS DOING A RECALL ON THIS ENGINE COMPONENT. APPROXIMATELY 7,000 MILES OR A MONTH AND A HALF LATER, I WAS GETTING A ENGINE VIBRATION AND GOT A CHECK ENGINE LIGHT COME ON. I DID A DIAGNOSTIC SCAN AND IT SAID MISFIRE IN CYLINDER 2. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY INFORMED ME THAT IT WAS THE CYLINDER HEAD THAT WAS BAD AND WOULD HAVE TO BE REPLACED. I ASKED THEM IF THE COOLING FAN RECALL WOULD HAVE CAUSED THIS BUT THEY SAID NO IMMEDIATELY. MY VEHICLE HAS NOW SAT AT THE DEALERSHIP BECAUSE THEY CANT FIND PARTS TO EVEN REPAIR THIS ISSUE. THEY WILL NOT CONFIRM IF THIS IS A COMMON PROBLEM BUT THIS MUST BE A HUGE PROBLEM IF THEY CANT EVEN FIND PARTS ANY WHERE TO HAVE IT REPAIRED. THIS VEHICLE IS JUST A LITTLE PAST ITS WARRANTY AND SHOULD BE COVERED DUE TO THE FACT IT WAS A RECALL ISSUE THAT MORE THAN LIKELY CAUSED THE CYLINDER HEAD FAILURE. THE LAST TIME I RECEIVED A EMAIL FROM FCA WAS TWO WEEKS AGO AND THEY STATED THAT THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE TO REPAIR MY VEHICLE. I BELIEVE THIS IS A HUGE SAFETY ISSUE IF THEIR RECALL ISSUE IS CAUSING FURTHER DAMAGE AND CAUSING THE ENGINES TO OVER HEAD TO CAUSE CYLINDER HEAD FAILURE.

02/01/2020
Components: ENGINE
Incident Date: 01/29/2020
Crash: No
Fire: Yes
Vehicle Identification Number: 3C6TRVDG1HE******
Summary

01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES. A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE THE HOUSE. 911 WAS CALLED AND FIREMEN WORKED FOR 3 HOURS TO PUT OUT THE FLAMES. HAD THE CAMPERVAN BEEN PARKED NOSE TO THE HOME, THE HOME WOULD HAVE CAUGHT FIRE, THE JEEP PARKED WITHIN 3 FT OF CAMPER MELTED THE REAR PANELS, NOT KNOWN YET IF IT IS A TOTAL LOSS. THE CAMPER HAD BEEN USED ONLY FOR TRANSPORT, NOT CAMPING. 9000 MILES. NO ALTERATIONS AND AN ADDED REAR CAMERA. IT HAD SAT IN PLACE 4 WEEKS IN DECEMBER IN MID 40'S DEGREE WEATHER. IT WAS LIGHTLY RAINING WHEN IT BURNT. THE BURN LANDED THE ENGINE ON THE GROUND. ACCESS TO THE BATTERY COMPARTMENT WAS DIFFICULT FOR FIREMEN. PARKED IN GRAVELED DRIVEWAY.

12/16/2019
Components: POWER TRAIN
Incident Date: 12/01/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG0HE******
Summary

SUDDEN AND COMPLETE LOSS OF THE TRANSMISSION WHILE ON THE INTERSTATE GOING 65 MPH. NO WARNING. FORTUNATELY WAS ABLE TO COAST TO A STOP ON AN EXIT RAMP. COULD HAVE CAUSED A SERIOUS ACCIDENT. VEHICLE HAD 40,751 MILES. REPAIR COVERED UNDER WARRANTY. THERE SHOULD HAVE BEEN A RECALL FOR THIS. OTHERS HAVE HAD THE SAME ISSUE.

10/16/2019
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 11/30/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG2HE******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER VAN. WHILE DRIVING DOWN A LARGE HILL, THE BRAKE LIGHT ILLUMINATED FOR NO APPARENT REASON. AN UNKNOWN DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY. THE ONLY WAY TO TURN OFF THE LIGHT WAS BY TURNING OFF AND RESTARTING THE VEHICLE. THE VEHICLE WAS A CONVERTED 2017 RAM 355 CARGO VAN BY WINNEBAGO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND HAS CONTINUED TO BE A PROBLEM.*CW*JB

08/20/2019
Components: EXTERIOR LIGHTING,STRUCTURE,LATCHES/LOCKS/LINKAGES
Incident Date: 07/22/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG7HE******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER 1500. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE WAS DETACHED AND THE REAR DOOR LATCH WAS FRACTURED AND FAILED TO OPEN OR CLOSE. IN ADDITION, THE PASSENGER SIDE SLIDING DOOR WAS FRACTURED. FURTHERMORE, WHILE DRIVING, THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE WITHOUT WARNING AND A "LIGHT OUT" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM TAMPA (24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WHERE IT WAS DIAGNOSED THAT THE DOOR'S A FRAME WAS DETACHED FROM THE HINGE AND THE HEADLIGHTS WERE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59674601. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.

08/01/2019
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Incident Date: 07/31/2019
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFAB0H6******
Summary

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.

07/22/2019
Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Incident Date: 07/18/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG1HE******
Summary

CONTINUALLY BLOWS HEADLIGHTS ON EITHER SIDE FOR NO APPARENT REASON. I HAVE REPLACED ALL OF THEM, INCLUDING THE BRIGHTS

07/20/2019
Components: POWER TRAIN
Incident Date: 07/19/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG2HE******
Summary

WHEN SHIFTING FROM PARK TO DRIVE, AFTER STARTING VEHICLE THAT HAS BEEN OFF FOR HOURS, THE TRUCK WILL ABRUPTLY LURCH FORWARD AND BE RESISTANT TO BRAKING. ONLY WAY TO SETTLE IT DOWN IS SHIFTING INTO NEUTRAL. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I'VE OWNED IT. BOUGHT IT AT 13,000 MI. IT'S NOW AT 25,000 MI.

07/19/2019
Components: VISIBILITY/WIPER
Incident Date: 07/17/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG8HE******
Summary

MY PASSENGER SIDE WINDOW RANDOMLY FELL DOWN HALFWAY. AT THE TIME THE VEHICLE HAD NOT BEEN DRIVEN OR OPENED FOR 3 DAYS. WE HAPPEN TO BE OUTSIDE WHEN IT OCCURRED.

05/24/2019
Components: POWER TRAIN
Incident Date: 05/23/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG2HE******
Summary

WHEN THE VEHICLE IS BEING DRIVEN ON A ROAD AT POSTED SPEED LIMITS AND THE VEHICLE IS TRAVELING DOWNHILL THE AUTOMATIC TRANSMISSION WILL OFTEN DOWNSHIFT TWO GEARS CAUSING THE ENGINE TO OVER REV UNCONTROLLABLY OFTEN TO 4000 REVOLUTIONS PER MINUTE. FURTHERMORE, THE AUTOMATIC TRANSMISSION WILL NOT SHIFT TO A HIGHER GEAR DURING THIS TIME UNLESS THE DRIVER ACCELERATES HARD WHILE ALREADY BEING IN A SITUATION OF OVER REVVING THE ENGINE. THE AUTOMATIC TRANSMISSION WILL NOT RESPOND TO MANUALLY SELECTED GEAR SHIFTS DURING THESE "OVER REVVING" EVENTS. THE AUTOMATIC TRANSMISSION WILL EVENTUALLY UP SHIFT AFTER SEVERAL SECONDS OF EXCESSIVE REVVING AND ENGINE SPEED WILL BECOME NORMAL AGAIN ONCE THE VEHICLE IS TRAVELING ON A FLATTER ROADWAY. THESE "OVER REVVING" EVENTS CAN HAPPEN SEVERAL TIMES TRAVELLING DOWN A LONG INCLINE AND ONLY HAPPEN WHILE GOING DOWNHILL. THESE "OVER REVVING" EVENTS, WHERE THE AUTOMATIC TRANSMISSION UNNECESSARILY DOWNSHIFT SEVERAL GEARS WHILE TRAVELING AT POSTED SPEED LIMITS ARE EXTREMELY DANGEROUS. THE VEHICLE AT TIMES HAS BECOME UNSTABLE DUE TO ENGINE BRAKING, ON ROADS WITH WINTRY AND WET ROAD CONDITIONS. SEVERAL DRIVERS OF THESE VEHICLES HAVE EXPERIENCED SIMILAR EVENTS.

05/13/2019
Components: ELECTRICAL SYSTEM
Incident Date: 05/09/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG0HE******
Summary

COOLING FAN 3 BEARING FAILED 1 YEAR AFTER PURCHASE, P0482 P0696 CEL CAME ON, NO TSB'S NO RECALLS, NO INFORMATION ON WIRING DIAGRAMS AVAILABLE. REPLACED FANS WITH NEW FANS AND ALL RELAYS AND SHROUD AND SENSORS, NOT UNDER WARRANTY, NOW FANS DON'T WORK AT ALL, CEL STILL ON 696 AND 482 EVEN AFTER RESET. COUNTLESS GOOGLE SEARCH RESULTS WITH SAME PROBLEM. FEELS LIKE THIS SHOULD BE A RECALL.

02/15/2019
Components: POWER TRAIN
Incident Date: 02/05/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG3HE******
Summary

AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .

01/23/2019
Components: SERVICE BRAKES
Incident Date: 01/18/2019
Crash: No
Fire: No
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED TO STOP AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CALIPERS WERE LOCKED AND NEEDED TO BE REPLACED. THE ROTOR, PINS, AND BRAKE PADS WERE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 19,414. THE VIN WAS UNKNOWN.

01/10/2019
Components: EXTERIOR LIGHTING
Incident Date: 01/06/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG2HE******
Summary

HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...

11/20/2018
Components: ELECTRICAL SYSTEM
Incident Date: 11/01/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG0HE******
Summary

AMBIENT TEMP SENSOR FAILURE IN MIRROR..NOT A SERVICEABLE SENSOR..MUST REPLACE THE ENTIRE UNDAMAGED MIRROR AT A COST OF $ 389.00 DOLLARS.

10/16/2018
Components: EXTERIOR LIGHTING
Incident Date: 07/10/2018
Crash: No
Fire: No
Vehicle Identification Number: 6J345767******
Summary

HEADLAMP BULB OUT OF WORK

08/16/2018
Components: VISIBILITY/WIPER
Incident Date: 07/24/2018
Crash: No
Fire: No
Vehicle Identification Number: 3C7WRVLGXGE******
Summary

I PURCHASED NEW A 2017 WINNEBAGO TREND MOTORHOME ON A 2016 RAM PROMASTER CHASSIS. THE OUTSIDE REAR VIEW MIRRORS COME IN 2 PARTS. THE LOWER MIRROR DUE TO AN ENGINEERING ERROR CAN NOT MOVE OUT FAR ENOUGH TO PERMIT A SAFE VIEW OF TRAFFIC. ESSENTIALLY IT AFFORDS MOSTLY A VIEW OF THE BODY OF THE VEHICLE. THE LOCAL DODGE AGENCY AGREES BUT UPON CONTACT OF DODGE AND WINNEBAGO NEITHER WILL FURNISH A MIRROR TO GIVE ME A SAFE VIEW. LANE*JS *JS

08/15/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG6HE******
Summary

HEAD LIGHT BULB ELECTRICAL SHORT BLOWING LIGHTS OUT ALL THE TIME. READ ONLINE COMPLAINTS. THOUSANDS OF COMPLAINTS FOR THE HEADLIGHT BULBS.

02/17/2018
Components: ELECTRICAL SYSTEM,ENGINE
Incident Date: 12/20/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJGXHE******
Summary

1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT NORMAL 3 ENGINE HAVE SOME VIBRATION SHAKING LOOKS LIKE LOOSING POWER

02/07/2018
Components: EXTERIOR LIGHTING,UNKNOWN OR OTHER,VISIBILITY/WIPER
Incident Date: 11/01/2017
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFBB0H6******
Summary

INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!

01/27/2018
Components: STRUCTURE
Incident Date: 12/28/2017
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFBB2H6******
Summary

SLIDING DOOR ON THE PASSENGER SIDE UNLATCHES WHILE DRIVING .NO LOGICAL CONNECTION TO DRIVING SPEED OR BUMPY ROAD . HAPPENED TWICE WHILE DRIVING IN THE CITY AROUND 30 MPH AND ONES ON INTERSTATE AROUND 60 MPH .SERVICE DEPARTMENT DID TWO ATTEMPTS TO RECREATE THE ISSUE BY DRIVING THE CAR ABOUT 90 MILES BUT IT DIDN'T HAPPEN WHILE IN SERVICE DPT .

01/26/2018
Components: VISIBILITY/WIPER
Incident Date: 10/09/2017
Crash: No
Fire: No
Summary

I WANT TO COMPLAIN ABOUT A COMPANY VEHICLE WHICH I DRIVE - IT IS A 2017 RAM PROMASTER CITY - WHILE TALKING TO OTHER DRIVERS WE SHARE THE SAME PROBLEM. WE DON'T KNOW HOW FAST WE ARE GOING SINCE THE SPEEDOMETER IS TO DARK!!! NOBODY CARES!!!!

12/01/2017
Components: ELECTRICAL SYSTEM,WHEELS
Incident Date: 09/01/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG2HE******
Summary

TPMS SYSTEM INOPERABLE. ONGOING FOR 3RD CONSECUTIVE MONTH WITHOUT REPAIR SOLUTION FROM RAM. INSTRUCTED TO CONTINUE DRIVING UNTIL ENGINEER IS AVAILABLE NEXT YEAR.

11/02/2017
Components: ELECTRICAL SYSTEM
Incident Date: 10/27/2017
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFAB2H6******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16.

09/29/2017
Components: ELECTRICAL SYSTEM
Incident Date: 07/24/2017
Crash: No
Fire: No
Vehicle Identification Number: ZFBERFAB8H6******
Summary

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER: (586) 939-3900) WHO STATED THAT THE LIGHT WAS DIM AND COULD NOT SERVICE THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT WAS ADVISED TO CONTACT CUSTOMER CARE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 600. *BF CONSUMER STATED VERY DIFFICULT TO CONTROL THE SPEED. UPDATED 7/23/18*JB *TR

05/13/2017
Components: FUEL SYSTEM, GASOLINE,ELECTRONIC STABILITY CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 04/28/2017
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG2HE******
Summary

NHTSA SAFETY RECALL 17V-108 CAMPAIGN 144 LP HOSE! PURCHASED THE TRAVATO ON APRIL 28TH WHEN RECALL WAS ALREADY IN AFFECT THE REPAIR RECALL WAS NOT FIXED BUT THEY DELIVERED THE VEHICLE TO ME KNOWING THIS! GOT A RECALL NOTICE FROM THEM ON MAY 8TH (CERT MAIL) TELLING ME OF THE RECALL. I HAVE MADE ARRANGEMENTS FOR REPAIRS ON MAY 19TH MUST DRIVE IT TO TAMPA FL FROM JACKSONVILLE FL AT MY TIME NO EXPENSE . WILL IT BE SAFE TO DRIVE AND DO I HAVE ANY GROUNDS FOR COMPENSATION IN THIS MATTER! LAZY DAY SERVICE MANAGER SAID THEY DID NOT HAVE TIME TO FIX IT BEFORE IT WAS DELIVERED TO ME? THANK YOU FOR LISTING! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

02/17/2017
Components: VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Incident Date: 02/17/2017
Crash: Yes
Fire: No
Vehicle Identification Number: ZFBERFAB8H6******
Summary

MY 2017 DODGE RAM PROMASTER'S ACCELERATOR STUCK WHEN MY VEHICLE WAS PLACED IN REVERSE CAUSING THE VEHICLE TO ACCELERATOR AT FULL THROTTLE AND HIT A STEEL GUARD POLE CAUSE MAJOR DAMAGE TO THE REAR END. WHEN IT WAS PLACED IN DRIVE TO MOVE FORWARD OFF THE GUARD POLE IT ACCELERATED AT FULL THROTTLE AGAIN CRASHING INTO A STEEL FENCE AND GATE POLE CAUSING MAJOR DAMAGE TO THE FRONT OF VEHICLE. THE VEHICLE HAS LESS THAN 4000 MILES. WE WERE NOT TURNING. THE MOVEMENT WAS STRAIT FORWARD AND BACKWARD IN A STRAIT LINE MOTION. FORTUNATELY WE WERE IN A PARKING LOT AT OUR OFFICE WHEN THIS HAPPENED. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE DEFECTIVE CONDITION BECAUSE AS OF YET WE HAVE NOT FILED AN INSURANCE CLAIM. THIS OCCURED AT APPROXIMATELY 4:30 P.M. ON 2/17/17. THE ACCIDENT WAS ALSO CAUGHT ON VIDEO.

3 Recalls

for 2017 RAM PROMASTER CITY
28/12/2016
CAMPAIGN NUMBER: 16V953000
AIR BAGS:SIDE/WINDOW
If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
Campaign Number: 16V953000
Manufacture: Chrysler (FCA US LLC)
Components: AIR BAGS:SIDE/WINDOW
Summary

Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

26/09/2017
CAMPAIGN NUMBER: 17V601000
EQUIPMENT:OTHER:LABELS
The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Campaign Number: 17V601000
Manufacture: Chrysler (FCA US LLC)
Components: EQUIPMENT:OTHER:LABELS
Summary

Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

21/12/2017
CAMPAIGN NUMBER: 17V824000
EQUIPMENT
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Campaign Number: 17V824000
Manufacture: Chrysler (FCA US LLC)
Components: EQUIPMENT
Summary

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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