2017 Tesla Model 3 DR RWD

Many phantom braking incidents both on autopilot and in adaptive cruise control mode result in surprising (and frightening) sudden braking for no reason. In high traffic conditions, this could lead to a possible rear-end collision. The adaptive cruise control has become so unstable in the last few months we will not use it. As this is a mature feature that used to work nearly flawlessly this is very frustrating to go backwards with an update.

Essentially all of the safety and convenience features repeatedly shut off. Lane departure, autopilot, regenerative braking, VSC, emergency braking, airbags, traction control, automatic vehicle hold, stability control, and a few others stopped working on multiple occasions. This definitely put my life and my family's life at risk. The problems were reproduced and confirmed by the dealer and the vehicle was inspected by the manufacturer. All of the warning lamps and messages only popped up when the failure occurred. Tesla initially "fixed" all of these issues by doing a wheel alignment. Obviously this did not work and eventually a much more extensive repair was done. Also, they provided a loaner with tires so bald they the tread was below the wear bar.

Tesla vehicles have driver profiles to adjust seats automatically when a driver taps the brake pedal after entering the vehicle. A recent software update 2021.44.25.2 took away any on-screen indication of what profile the car is trying to set the seats to. There is no longer an on-screen STOP button, nor does a menu pop up giving a driver a chance to select a different profile. The result is that a driver has no expectation that seats might continue to move past the expected point, and since there's no longer an on-screen STOP button, nor way of getting to it without drilling through menus, a driver's legs could get crushed before the driver realizes that there's a problem. Since a driver expects to see the information on the screen, as was described in the owner's manual when the driver purchased the car, the driver will be focused on that area and could be crushed before realizing how to stop the seats.

On August 9th, 2021 I was traveling on Interstate 40, in NC, at MM 103 at approximately 70 mph. when with no warning the Main Control Unit (MCU) went blank. Adaptive Cruise control, speedometer were not operable or could not be seen. The MCU reset after a brief (5 second) pause. I immediately placed a service request for August 25th with Tesla. Tesla updated the firmware and performed standard maintenance on August 25th. See attached screenshots. On October 26th, at approximately 505 in the afternoon, I was traveling on I-40, in NC, at 70 mph when again the MCU went out but did not reset itself and remaind blank for the remainder of my trip, approximately 20 minutes. During this time adaptive cruise control, speedometer, turn signals, wipers and lane assit features were inoperable. I was able to complete my travel that afternoon in the car. On October 28th, I placed a service request for November 9th, with Tesla and shared the video I had of the incident. Tesla investigation into the incident indicated "We have concluded the investigation and found the crash (MCU) to be related to a current firmware bug that is known by our engineering team. We do not yet have a timeline when it will be fixed." This indiactes that Tesla knew of the issue with the firmware and has not resolved it. On Nov 2nd, 2021, Tesla cancled my November 9th, request for service due to software issue. I immediately reopened the claim, requesting the MCU be replaced and the newest version of software and driver safety features be installed I have not heard from Tesla about a resolution.

The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.

SHORTLY AFTER PURCHASING THE CAR IT RECEIVED A SOFTWARE DOWNLOAD CALLED EMERGENCY LANE DEPARTURE AVOIDANCE WHICH IS TESLA'S FANCY NAME FOR A LANE DEPARTURE WARNING SYSTEM. I HAVE TAKEN THE CAR INTO THEIR SERVICE CENTERS 3 TIMES TO HAVE IT REPAIRED BECAUSE IT ONLY WORKS <50% OF THE TIME - NEVER WORKS DURING RAIN, SHADOWS ON THE ROAD, AND VARIOUS OTHER NORMAL ROAD & WEATHER CONDITIONS. EACH TIME I GET THE CAR BACK FROM THE SERVICE CENTERS I'M INFORMED THAT THAT SYSTEM IS WORKING NORMALLY. IN LATE JUNE OF 2020 I PURCHASED THEIR BASIC AUTO-PILOT SOFTWARE SYSTEM FOR $2,170 WHICH IS A COMBINATION OF BOTH LANE KEEPING ASSISTANCE (TESLA'S SELF STEERING) AND ADAPTIVE CRUISE CONTROL (TESLA'S TRAFFIC & ROAD AWARE CRUISE CONTROL). THIS SOFTWARE HAS HAD "GLITCHES" AND MALFUNCTIONS EVER SINCE THE PURCHASE. I CONTACTED MARIE MOORE (ASSISTANT MANAGER AT TESLA'S BELLEVUE, WA) ABOUT THE ISSUES AND I WAS TOLD THAT THIS SOFTWARE WAS A "SELF LEANING" TYPE AND WOULD IMPROVE WITH USE. THE FIRST ISSUE WAS THE WHILE DRIVING ON THE FREEWAY WITH AUTO-PILOT ENGAGED THE CAR WOULD VEER RIGHT A FEW TO SEVERAL FEET TOWARD MOST ON & OFF RAMPS UN-NERVING MYSELF & PASSENGERS AS WELL AS GETTING CLOSE TRAFFIC UPSET ENOUGH THAT I WOULD GET HONKED AT OR WORSE. IT GRADUALLY GOT BETTER SO THAT IT WOULD ONLY VEER RIGHT SIGNIFICANTLY LESS. HOWEVER ON 4/19 MY CAR RECEIVED A NEW SOFTWARE DOWNLOAD THAT STATED IT WOULD IMPROVE THE AUTO-PILOT & COLD WEATHER PERFORMANCE. I DROVE THE CAR ON A 140 MILE FREEWAY TRIP ONLY TO DISCOVER THAT THE CAR WOULD RADICALLY VEER RIGHT ON ~90% OF ALL ON RAMPS! TWICE IT NEARLY JERKED THE STEERING WHEEL FROM MY GRIP AND ATTEMPTED TO STEER COMPLETELY OFF THE FREEWAY & ONTO THE ON RAMP. I MADE AN APPOINTMENT AT THE LYNNWOOD, WA SERVICE CENTER ON 4/26 AND WAS TOLD ONCE AGAIN THAT THE CAR WAS PERFORMING NORMALLY & THERE WAS NOTHING THEY COULD DO; & SAME WITH CRUISE CONTROL ISSUES

THIS IS A COMPLAINT ABOUT A MODEL 3 WITH A WHOMPY WHEEL. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39345671?TENANT=US&ROWNUMBER=0 MORE IMPORTANTLY IT IS A COMPLAINT ABOUT THE CULTURE AT TESLA WHICH ALLOWS SUBSTANDARD COMPONENTS TO BE FITTED TO ALL MODELS OF TESLAS AND THE COMPANY'S REFUSAL TO COMPLY WITH NORMAL STANDARDS OF QUALITY CONTROL. THIS IS YET ANOTHER EXAMPLE. THE BACK WHEEL HAS GONE WHOMPY BECAUSE A SUSPENSION COMPONENT SNAPPED. THE CAR CONTINUED TO DRIVE UNTIL THE TIRE WAS COMPLETELY WORN THROUGH. RATHER THAN INVESTIGATE THE PROBLEM TESLA PAYS OFF THE OWNER AND MAKES THEM SIGN AN NDA. EVERY PURCHASER OF A TESLA SIGNS AN AGREEMENT COMFITING THEM TO ARBITRATION RATHER THAN ALLOWING A COURT ACTION WHICH WOULD REVEAL THE TRUTH OF WHAT HAPPENED. NHTSA RELIES UPON SELF REGULATION BY RESPECTABLE AUTOMAKERS. TESLA IS NOT A RESPECTABLE COMPANY. QUITE THE OPPOSITE. THANK YOU KEEF