2017 Volkswagen Golf 4 DR FWD

My car started to loose coolant around 50K. This is a common problem for MK7 Golf which is usually caused by failure of the waterpump housing. VW is aware of this issue since 2016 but never addressed this problem. I request a formal investigation of this issue and demand VW to recall the vehicles.

In December 2021, my fuel gauge read empty, so I stopped at a gas station near the Honolulu Airport and VW Honolulu dealership. As I was pumping the gasoline, it began overflowing from the top of the tank, although I had just started pumping. I immediately removed the pump which is when gas began leaking out of the bottom of the tank, like a faucet. Luckily, I was right by the dealership, and was able to make it there without anything dangerous happening. After assessing my vehicle, the VW technicians said there was an internal issue with a faulty fuel tank. They said this issue was not something that I caused. Attached are the invoices and notes provided by the technicians.

Fuel leaking out of rear passenger side bumper close to exhaust. VW Dealer believes related to suction pump failure located in the fuel tank. Same issue as detailed in Safety Recall Code: 20Y6 for 2015 and 2016 VW GTI models, but no recall issued for 2017. Component has not been removed from car and can be inspected when needed. Fuel leaking out of vehicle near exhaust components while driving - fire risk. Was notified by another motorist while at stop light of rapid fuel leak onto road surface. Dealer has confirmed issue. Vehicle inspected by Dealer, but component in question (suction pump from earlier recall) is internal to the fuel tank and requires disassembly. Waiting on feedback from VW corporate. No warning lights

Leaking water pump at less than 80,000 miles causing engine to overheat and become damaged.

Faulty clock spring causing passenger airbag warning and loss of steering wheel controls, ie: horn, volume, cruise…

The aluminum trim piece around gear shift has come up from the plastic underneath. It is the front of the trim next to where there is a charging outlet and small item storage. When removing my phone one day, I caught my finger on the raised (delaminated) section of the aluminum and sliced my finger open. I did not need stitches, but did use butterfly closures while it healed. I removed the part that was sticking up so now the sharp edge is closer to the exposed plastic and not as much of a hazard. A quick online search shows this is a fairly common problem with many people reporting a cut finger/hand.

On 10/23/2021 in the process of refueling the vehicle in question the gas pump shut off after only pumping less than a gallon of gas. Repeated attempts yielded the same results. Additionally gas would back up and flow down the over flow tube onto the ground. I tried other pumps on subsequent dates with same result. I was able to get enough gas into the tank, less than a gallon at a time, to drive the vehicle from 10/23/2021 to 11/2/2021 when the vehicle began to buck or act like it would shut off. I was able to drive home and stopped driving the vehicle on 11/2/2021. I contacted the local VW dealer and made an appointment to have the vehicle looked at on 11/16/2021. This problem isn't unique to my vehicle. There have been a lot of VW/AUDI vehicles that experienced the same or similar problems. On 11/16/2021 the dealer verified the problem I described. Dealer could not get flap to open in tank. Dealer removed EVAP canister and fuel sprayed out. Dealer replaced fuel tank, EVAP canister and other related parts. Repairs were completed and $3896.69 later vehicle runs fine. There were no warning lights to warn me of a problem. Of course, when gasoline and gasoline vapors are present there is always the possibility of damage, injury, or death.

I was driving to work today play in my steering wheel made a funky crinkling sound and then I had a warning about my airbag and no horn working now after and I didn't hit anything nor was I hit

The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that the sunroof was leaking and allowing water to enter the cabin of the vehicle. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 60,000.

Chrome trim around the DSG shifter has peeling chrome which is razor sharp. It has cut my hand deeply and is a safety hazard to me and my family.

Safety: Had a charcoal canister saturated with gasoline resulting in a fuel leak; gasoline was dripping down the rear right side of the car via the charcoal filter and soaking the rear fender. Raw fuel was also being pumped into the air intake of the engine (where air is supposed to go). Fuel tank was bulging due to the high pressure and could have cracked. Other symptoms: Had fuel spillback while refueling, and also could not fill the tank because the handle kept clicking. Car was riding rough and jerking randomly. Failed component: Dealer determined a faulty suction pump was causing liquid fuel to fill the charcoal canister while the car is running. This is the same part that was previously recalled in earlier 2015-2016 Golfs (NHTSA Safety Recall Code: 20Y6, published December 2016). My 2017 Golf (16k miles) was manufactured April 2017 and sold to me in October 2017. On the 2017 Golf, the suction pump is now molded inside the fuel tank in an inaccessible location and cannot be serviced; the entire fuel tank must be replaced. Reproduction: The dealer disconnected the vent lines from the fuel tank and proved that liquid fuel was venting out of the fuel tank and into the charcoal canister via the suction pump (see attached invoice). Inspection: The car was not inspected by the manufacturer, only the dealer. Warnings: There were no warnings or lights. When I first noticed my car jerking, I ran my OBD-II scanner and found a code "P0461 Fuel Level Sensor Circuit Range/Performance" but the car did not report this to the driver (see attached image). Rectifications: The fuel tank should be recalled, and Volkswagen should release a software update to make the P0461 code trigger a Check Engine Light.

My 2017 golf is 21,000 miles now. A gasoline leak occurred. It seems to be the same symptom as 2016 golf recall according to the report as attached. why 2017 golf is not covered for recall? In fact, gasoline leaked onto the street, which was a very dangerous situation. We can provide a video on this matter.

The vehicle had been making mild clunking noises for some time (at least 2.5 years) during some combinations of turns/bumps. When took to mechanic in January 2020, the sound would not reproduce during test drive, so problem was not diagnosed. Clunking sound became more pronounced over time, until on 8/27/21 while driving a neighborhood road, there was a loud clank, as if some metal part came loose. Then there was very loud clunking, as if a metal part was knocking around loose - more pronounced when turning or going over bumps. Upon inspection by a mechanic later in the day, the sway bar had come loose due to one of the bolts on the driver side sway bar bracket had come out. Both this mechanic and later, the Volkswagen dealer mechanic, said this was very odd, since they normally only see sway bar damage when a car has been in an accident. My car has never been in any kind of accident. Sway bars help ensure a vehicle doesn’t roll too much when handling turns. Aside from safety, sway bars help prevent lopsided wheel alignment and work to maintain an overall better grip on the road. A faulty sway bar puts the vehicle at risk for rolling during turns. My belief is that there was something faulty about the sway bar mounting bracket or bolt which explains the mild clunking I heard prior to deterioration (more frequent clunking) and ultimate failure (on 8/27/21). I have a write up of the inspection and repair from the dealer. I also have photos from the dealer prior to the repair.

My 2017 VW Golf has been leaking oil and coolant. It was taken to a VW dealership where the problem was diagnosed as a leaking auxiliary bracket gasket behind the thermostat housing. The service advisor told me that the car could randomly undergo a catastrophic loss of power if the component were to totally fail. He advised me not to drive the vehicle due to this possibility and the safety issues involved with abrupt loss of power, especially at highway speeds. I requested that this component be repaired under the VW Powertrain Warranty which is still in force for my vehicle but this coverage has been denied by VW Customer Care. The car continues to leak but has not yet lost power. I am concerned that this is a major safety issue for my car. The car is available for inspection upon request.

Issues with thermostat housing: the part fails, causing a slow coolant leak. Coolant light eventually comes on. I bought my car in fall 2016. Issue first occurred and was diagnosed and fixed by dealer under warranty in April 2020. It has now (August 2021) reoccurred and has been diagnosed again by the dealer as the same issue. This should be a lifetime part. I should not have had to replace this part twice within a little more than a year, on a car that is just about five years old. Safety issue: possibility of sudden failure/overheating that might leave the driver stranded by the side of the road. Numerous others have reported this issue occurring repeatedly; please see https://www.reddit.com/r/GolfGTI/comments/drna5m/mk775_thermostat_housing_issue_and_coolant_loss/ VW has also settled a class action on a similar issue on an older generation of cars (Coffeng, et al. v. Volkswagen Group of America, Inc.) A class action involving the current generation of cars is currently in progress (Zhao, et al., vs. Volkswagen Group of America, Inc., et al.).

Panoramic sunroof drains leaked water into passenger compartment down the A pillar on the drivers side. Leak was intense and occurred during rain, even light rain or mist. Material covering the A pillar was soaked through, and water droplets were dripping from the pillar onto the driver and dashboard. Water soaked the gauge cluster electronics and airbag contained within the A pillar. The electronics continued to operate, and water did not immediately cause them to malfunction. No warning lights illuminated. The windshield would become foggy any time there was moisture outside and visibility was severely reduced even when using the defroster. This occurred for the entire length I owned the vehicle, even after multiple drain cleanings at a dealer/ technician, and inspections at a Volkswagen dealer. Volkswagen and the dealer I purchased the used vehicle from were uncooperative in fixing this problem, which began within weeks of my vehicle ownership. Volkswagen dealer service department admitted this is a known issue. I took the vehicle to be inspected and repaired, which did not fix my issue after multiple attempts. I have since sold the vehicle with the known defect at a large loss because I was afraid for my safety and the safety of my family.

warning lights sporatically turning on indicating failure to communicate with TPMS, ABS/ Stabilization control (ESC), Airbag and front collision warning (including all other drive safe support, (blind spot and rear alert). All items stop communicating with car and say they are off. Error happens after heavy rain, leak detected around sunroof. Warning lights / issues disappear after some time. 55000 miles, 2017 VW golf.

Front and rear radio speakers are not sealed properly leading to rain leaking into the floor and body of the car. This has been reported significantly and frequently online. VW will fix my car for approximately $4500.

Heard an odd clicking sound when turning right. Next time driving, turned steering wheel to make wide turn and suddenly several indicator lights came on: transmission error, airbag, cruise control. Concerned about airbag safety, and very concerning to have several issues come up instantly. Will bring vehicle to VW authorized dealership for service, will diagnose/confirm then.

While driving in light, medium or heavy rain, water makes it into the front and back of the cab of the vehicle. When it comes in through the front water drips on my wife while driving which is distracting. When it comes in through the back the humidity builds and fogs the windows which makes it unsafe to drive. My local VW service center tells me the drain tubes are clogged. I have taken my vehicle in five times for clogged drain tubes. Our service advisor Robert Dominguez confirmed the problem. Our service technician Paul Macfarland inspected the vehicle and components. There were no warning lamps, messages or other symptoms prior to the failure.

LEAKING SUNROOF IS RUINING INTERIOR COMPONENTS, INCLUDING HEADLINER. MULTIPLE FIXES AND SERVICE BULLETINS COVERED UNDER WARRANTY HAVE NOT BEEN SUCCESSFUL. VERY CONCERNED IT'S GOING TO LEAD TO LARGER ELECTRICAL, BODY ROT, AND MOLD ISSUES, NOT TO MENTION COMPLETELY RUINING ANY VALUE THE CAR HAS. MOST RECENT PHOTOGRAPH UPLOADED WAS FOLLOWING A RAINSTORM ON 4/11/2021.

REPLACED MY WATER PUMP 2 TIMES ALREADY. NOW I AM REPLACING THERMOSTAT HOUSING. ALL THIS UNDER 45000 MILES

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT TOOK THE VEHICLE TO GANLEY BEDFORD IMPORTS (250 BROADWAY AVE, BEDFORD, OH 44146) WHERE IT WAS DIAGNOSED WITH A SUN ROOF DRAINAGE PIPE FAILURE WHICH RESULTED IN DAMAGES TO THE WIRES AND CONNECTORS FROM THE WATER LEAKING INTO THE VEHICLE. THE WIRES AND CONNECTORS WERE REPLACED, HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE ELECTRICAL COMPONENTS WERE NOT OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,951.

UNABLE TO FILL GAS TANK. FUELING AT PUMP SHUTS OFF AFTER SMALL AMOUNT OF GAS FLOW. GAS THEN BACK FLOWED OUT OF FUEL TANK NECK ONTO GROUND. VEHICLE EXHIBITED LOSS OF POWER SYMPTOMS AT MID-RPM ENGINE SPEED PRIOR TO FAILED FUELING ATTEMPT. SIMILAR SYMPTOMS TO 2015-2016 RECALL ON PREVIOUS MODEL VW GOLF GTI; SERVICE # 20Y6.

VEHICLE WAS STATIONARY WHILE BEING WASHED. WATER LEAKING INTO THE INTERIOR THROUGH THE HEADLINER ON BOTH THE RIGHT AND LEFT SIDES BEHIND THE PANORAMIC ROOF. CONCERNED FOR MOLD, ELECTRICAL COMPONENT DAMAGE. COULD ALSO BE FURTHER SAFETY ISSUE IF THIS HAPPENS WHEN IN MOTION.

SRS WARNING LIGHT FOR UNOCCUPIED PASSENGER SEAT WOULD NOT GO OFF EVEN AFTER RESTARTING THE CAR; IT DID GO OFF WHEN FASTENED THE SEAT BEAT (ON THE EMPTY SEAT). HEADLIGHTS AND DASH LIGHT SUDDENLY TURNED OFF TWICE; THIS HAS BEEN SEVERAL MONTHS AGO WITH NO REPEAT HOWEVER WITH COVID-19, I' PROBABLY DRIVEN ONLY A FEW HUNDRED MILES IN THE LAST YEAR.

LEAKING THERMOSTAT HOUSING

REAR SPRING BROKE. DEALER REPLACED BUT SAID CAR DOESN'T QUALIFY FOR RELATED SAFETY RECALL 42J5 EVEN THOUGH YEAR OF CAR IS LISTED IN RECALL DATE RANGE.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED

THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY

WHILE I WAS DRIVING, THE FUEL STARTED TO GET OUT FROM THE BOMB, LEAVING GASOLINA IN THE ROAD WITH A HIGH LEVEL OF RISK FOR A EXPLOSION. WHEN INGET TO THE RED LIGHT, THE CAR TURN OFF IN THE MIDDLE OF THE A VERY TRANSITED ROAD WITH A HIG AMOUN OF FUEL UNDER THE CAR. ADDING THAT THE TEMPERATURE WAS OVER 90 DEGREES. EVEN THOUGH THIS SITUATION HAD HAPPENED TO 3 CARS THAT DAY, THERE IS NO SAFETY RECALL FOR THIS PART OF THE CAR. THERE HACE BEEN MORE FOR THIS CASES BEFORE AND NO ACTION HAD BEEN TAKEN..

ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.

LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.

TL* THE CONTACT, AN INDEPENDENT MECHANIC WAS CALLING ON BEHALF OF HIS CLIENT WHO OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ON THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL WHEN THE VEHICLE WAS HOT. THE CONTACT INFORMED THE VEHICLE OWNER THAT THE FUEL TANK AND CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE OWNER CONTACTED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE OWNER WAS INFORMED BY THE MANUFACTURER THAT HE WOULD RECEIVE A CALLBACK WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,800.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT BECAME AWARE THAT THERE WAS FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED THAT THE FUEL TANK, FUEL PUMP ASSEMBLY AND VAPOR CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.

THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.

I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...

ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE. I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE. I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN. THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR. THEN THEY GOT ON THE PHONE WITH "TECH SUPPORT" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE. IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE. TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE. I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES. MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED. THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.

PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS

THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.

THERMOSTAT HOUSING AND WATER PUMP, COOLANT LOSS AND LEAK. DEALER REPLACED THERMOSTAT HOUSING MARCH 2019 (24,000MI), 12/22/19 (37,400MI) ANOTHER COOLANT LEAK LIKELY FROM SECOND THERMOSTATE OR ORIGNAL WATER PUMP WHICH WAS SAID NOT TO HAVE BEEN REPLACED. CAR IS WELL MAINTAINED AND CARED FOR PREEMPTIVELY AS A GERMAN CAR SHOULD.

SUNROOF SHADE WOULD NOT STAY CLOSED. REPAIRED TWICE BY DEALERSHIP. 12/7/19 DRIVING ON ROAD (NO TRAFFIC OR VEHICLES NEARBY), SUDDENLY LOUD EXPLOSION SOUND, SUNROOF COMPLETELY SHATTERED, BLEW OUT BASKETBALL SIZE HOLE IN SUNROOF GLASS BEFORE COMPLETELY SHATTERING ENTIRE SUNROOF GLASS. VEHICLE WAS MOVING ON RURAL PAVED ROAD, NO OTHER VEHICLES ON ROADWAY. SUNSCREEN PREVENTED GLASS FROM ENTERING DRIVER'S COMPARTMENT.

I NOTICED A VIBRATION AT SPEEDS NEAR AND OVER 80 MPH. I TOOK IT TO THE VW DEALER WHERE I HAD PURCHASED AND THEY FOUND THE BOLTS WHERE THE DRIVER FRONT AXLE CONNECTS TO THE TRANSMISSION OUTPUT SHAFT WERE LOOSE AND BACKING OUT. THEY REPLACED THE BOLTS, BUT I'M STILL HAVING VIBRATION IN THE DRIVELINE. I'M WORRIED WHAT OTHER BOLTS MAY BE LOOSE OR WHAT ASSOCIATED PARTS MAY HAVE BEEN COMPROMISED AS THIS IS POTENTIALLY A VERY DANGEROUS SAFETY SITUATION FOR MYSELF AND ANYONE NEAR MY VEHICLE WERE THE AXLE TO COME APART AT SPEED.

TL* THE CONTACT OWNED A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT THE SUN ROOF LEAKED AND CAUSED MOLD TO FORM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO VOLKSWAGEN CLEAR LAKE (281-848-5500, LOCATED AT 15100 GULF FWY, HOUSTON, TX 77034) WHERE IT WAS DETERMINED THAT THE FAILURE RESULTED FROM THE OWNER'S NEGLIGENCE OF PROPER VEHICLE MAINTENANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUPPORTED THE DEALER'S CLAIM. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE INSURANCE COMPANY. THE INSURANCE COMPANY TOTALED THE VEHICLE, STATING THAT IT WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT PROVIDED.

I AM SEEING WATER STAINS ON MY HEADLINER AROUND THE ENTIRE PANORAMIC SUNROOF. THERE IS WATER SOAKING THE CARPETS ON THE FRONT AND REAR PASSENGER CARPETS. THERE IS ALSO A MUSTY SMELL DUE TO THE STANDING WATER THAT HAS BEEN LEAKING FROM THE SUNROOF.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. WHEN THE VEHICLE WAS STARTED DURING A RAINSTORM, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. UPON RESTARTING THE VEHICLE, IT WOULD NOT ACCELERATE AND HAD TO BE TOWED TO COASTAL VOLKSWAGEN (1 SATURN DRIVE, HANOVER, MA 02339, (781) 871-4600. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CHECK TO SEE IF THE VEHICLE'S WARRANTY WOULD COVER THE REPAIRS. THE FAILURE MILEAGE WAS 27,000.

PANORAMIC SUNROOF LEAKS. HEADLINER I AND CARPET IS BADLY STAINED WITH VISIBLE MOLD GROWTH. PILLAR STAINING AS WELL. WATER LEAKS FROM DOME LIGHT AND SUNROOF CONTROL BUTTONS. WATER ALSO LEAKS INTO FOOT WELL. TAKEN TO TWO DIFFERENT DEALERSHIP WHO HAVE SAID THAT IT IS LIKELY THE SUNROOF DRAINS ARE BLOCKED BY DEBRIS AND REPAIR WOULD NOT BE COVERED BY WARRANTY. THERE IS NO WAY FOR THE CONSUMER TO ACCESS THE SUNROOF DRAINS TO KEEP THEM CLEAR, PARTICULARLY THE REAR DRAINS, WHICH ENTAILS DISMANTLING PART OF THE CAR. THIS IS A KNOWN ISSUE WITH MANY REPORTED COMPLAINTS BY OWNERS WITH A TECHNICAL SERVICE BULLETIN BEING ISSUED. PLEASE ENCOURAGE AN INVESTIGATION AND REPARATIONS FROM VW.

THIS PAST SPRING I NOTICED THE CAR'S HEADLINER WAS WET AND STAINED. IT THEN BEGAN TO DRIP COPIOUS AMOUNTS OF WATER INTO THE VEHICLE DURING HEAVY RAINSTORMS. THE CAR IS ONLY A YEAR AND A HALF OLD AND HAS 20,000 MILES. BUT THERE ARE WATER STAINS EVERYWHERE AND IT WILL BE A MOLD ISSUE SOON, I'M AFRAID. TOOK IT TO THE DEALER, THE CAR IS UNDER WARRANTY. THEY SAID IT'S A MAINTENANCE ISSUE, NOT A WARRANTY ISSUE BECAUSE THE DRAINS THAT RELEASE THE WATER FROM SUNROOF ARE ALL BLOCKED WITH DEBRIS. DEALER FIRST ASKED ME IF I HAD JUST SIMPLY LEFT THE SUN ROOF OPEN AND WAS VERY PATRONIZING, BY ASKING ME IF THERE WAS JUST A LEAF STUCK UP THERE, CALLING ME HUNNY OVER THE PHONE. I TOLD HIM NO, SOMETHING WAS WRONG AND WE DROPPED IT OFF. $600 TO CLEAR DRAINS. WE REFUSED BECAUSE WE FOUND MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM WITH THE SAME CAR AND THERE IS A TECHNICAL SERVICE BULLETIN FOR THE PROBLEM. WE READ THE VW HELPED COVER THE COSTS FOR MANY PEOPLE SO WE CALLED VW CUSTOMER CARE. I ASKED FOR A BUYBACK OR FOR THEM TO FIX THE CAR. THEY CALLED ME BACK SAYING THERE WAS NOTHING THEY COULD DO AND REFUSED TO ADMIT THIS IS A DEFECT IN THE DESIGN OF THE CAR. EVEN IF I JUST GOT THE DRAINS CLEARED, THERE WAS STILL DAMAGE DONE BY THE "MAINTENANCE" NOT BEING TAKEN CARE OF. "MAINTENANCE" THAT WE KNEW NOTHING ABOUT AND THERE IS NOTHING IN THE OWNER'S MANUAL ABOUT CLEARING THE DRAINS UNTIL AROUND 40,000 MILES. I WAS ASKED IF I PARKED UNDER TREES. WELL, YEAH, WE CAMP A LOT. THIS CAR IS ADVERTISED AS AN ADVENTURE CAR. I ALSO DON'T HAVE THE LUXURY OF PARKING IN A GARAGE. I'M A TEACHER. I WORK HARD TO MAKE CAR PAYMENTS, BUT I BOUGHT BRAND NEW CAR NOT KNOWING I WOULD NEED TO BE SPENDING HUNDRED UPON HUNDREDS OF DOLLARS TO "MAINTAIN" SUNROOF DRAINS. THE CAR IS CURRENTLY AT ANOTHER DEALER AND THEY WANT NUMBERS IN THE THOUSANDS TO FIX THE WATER DAMAGE.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING AND STAINED THE HEADLINER. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED BY 1,000 MILES; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. VOLKSWAGEN OF ROCHESTER (20 FARMINGTON RD, ROCHESTER, NH 03867, (603) 332-6242) REMOVED THE SPIDER TRAPS ON THE DRAINS FOR THE SUN ROOF. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 36,500.

I HAVE WATER LEAKING FROM THE SUN ROOF COMING DOWN TO THE FLOOR, NOW MY WINDOWS FOG UP WITH ANY PRECIPITATION IN THE INTERIOR OF THE GLASS. ALSO MADE ALL MY SENSORS FAIL, ABS, TRACTION CONTROL, TIRE PRESSURE MONITOR, AND AIRBAGS WERE STATED 'FAILED' UPON ENGINE START. VEHICLE WAS STATIONARY AT OUR HOUSE.

ROOF/SUNROOF LEAKING CAUSING STAINED HEADLINER AND WET CARPETING. VEHICLE SMELLS OF MOLD AND MILDEW AND CAUSES EXCESSIVE CONDENSATION ON WINDSHIELD. VW DEALERSHIP IN FAIR LAWN NJ ATTEMPTED REPAIR BY REPLACING SUNROOF DRAIN TUBES BUT DID NOT RESOLVE THE ISSUE. NEW LEAKS HAVE DEVELOPED AND DEALER SERVICE IS UNCLEAR WHERE OR WHAT IS CAUSING THEM. AS OF 6/12/2019 DEALER IS ATTEMPTING SECOND REPAIR STATING THE SUNROOF FRAME NEEDS TO BE REPLACED. UNSURE IF THIS WILL RESOLVE THE ISSUE

WHILE IN THE NUMBER 2 LANE ON THE FREEWAY, USING CRUISE CONTROL, WE APPROACHED A SEMI TRUCK IN THE NUMBER 3 LANE. WE WERE MOVING MORE QUICKLY THAN THE SEMI TRUCK AND DID NOT CHANGE LANES NOR DID THE SEMI TRUCK. THE FREEWAY WAS STRAIGHT. THE AUTOMATIC BRAKING SYSTEM TURNED ON AND ENGAGED THE BRAKES WHEN OUR CAR REACHES APPROXIMATELY THE REAR AXLE OR IS NEXT TO THE BACK MIDDLE OF THE SEMI TRUCK. BRAKES ENGAGE IN THE SAME FASHION THEY DO AS IF THERE WAS A HAZARD IN FRONT OF US. TO BE CLEAR, NOTHING AT ALL IS IN FRONT OF US, JUST THE SEMI TRUCK TO OUR RIGHT.

FOR THE PAST 2+ YEARS, I WILL HAVE HAD THIS CAR 3 YEARS IN NOV.2019, AND FOR THE PAST 2 YRS+ THE DEALER HAS NOT FOUND THE TROUBLE WITH THE DRIVER'S SIDE SEATBELT SENSOR COMING ON FOR NO REASON. IT COMES ON WHILE DRIVING, THE LDRIVER'S SIDE SEATBELT LIGHT COMES ON AND THE SENSOR STARTS BEEPING - THE WORST WAS OVER A HALF HOUR STRAIGHT WHILE DRIVING HOME. IT HAS HAPPENED ON CITY STREETS- CANNOT RECALL IT ON HIGHWAY DRIVING. IN THE LAST FEW MONTHS THE SEATBELT UNIT WAS REPLACED- BUT THE LIGHTS AND BEEPING HAS RETURNED. I AM NOW THINKING IT MAY BE THE SEAT - SENSOR. NOT THE BELT. I READ/VIEWED VIDEOS THAT THERE WAS A SHORT IN THE ELECTRICAL OF SOME PEOPLE'S SEATBELT HOUSING, FIXED WITH WELDS. MOST RECENTLY IT IS HAPPENING MULTIPLE TIMES WHILE DRIVING. IT HAPPENED 7 TIMES WHILE DRIVING MY CAR FROM WORK TO THE DEALER, <10 MILES CITY STREET DRIVE. IT HAS NEVER BEEN REPRODUCED AND I DO NOT THINK ANY CODE WAS EVER SCANNED. THIS IS MY FIRST LEASE, AND AS SUCH I ONLY LET THE DEALER TACKLE IT. STILL NOT FIXED AND NOW MUCH, MUCH WORSE, WITH MULTIPLE OCCURRENCES AND NO RHYME OR REASON TO IT.

FRONT PANEL OF SUNROOF SHATTERED ON TOP OF DRIVER'S HEAD WHILE DRIVING DOWN THE HIGHWAY. THE TOP OF THE ROOF WAS PROTECTED BY A THULE CARGO CARRIER (EMPTY) SO IT COULDN'T HAVE BEEN HIT BY A FOREIGN OBJECT ON THE OUTSIDE.

PANORAMIC SUNROOF LEAKS AFTER 40+ DAYS AND COUNTING OF REPAIR AT VW DEALERSHIP UNDER WARRANTY. DEALER CAN'T SEEM TO FIND ROOT CAUSE OR NOT CAPABLE OF FINDING MULTIPLE PROBLEMS, OR MAYBE DO NOT WANT TO FIND ROOT CAUSE. WATER LEAKS INTO CAR AFTER RAIN/SNOW LIMITS VISIBILITY ON WINDSHIELD, ELECTRICAL PROBLEMS ARISE FROM SPEAKERS, DOOR LOCKS AND POWER WINDOWS NOT FUNCTIONING PROPERLY. LOCATION OF SUNROOF LEAK IS ALSO NEXT TO SIDE AIRBAGS AND ELECTRICAL CONNECTIONS PROBABLY CAUSING PREMATURE DETERIORATION.

BODY SEAMS NEAR VEHICLE SUNROOF ARE NOT WELDED PROPERLY - RESULTS IN EXCESSIVE WATER LEAKAGE INTO THE CAR AND FOGGING INSIDE THE CAR AT ALL TIMES THAT OBSTRUCTS VISIBILITY

PANORAMIC SUNROOF LEAKS WHEN DRIVING IN THE RAIN. WINDOWS FOG UP, STAINS HEADLINER AND MOISTURE WILL OVER TIME CAUSE MOLD IN VEHICLE. IN COLD TEMPERATURE FROZEN CONDENSATION OBSERVED INSIDE OF VEHICLE WINDSHIELD AND BACK WINDOW MAKING IT DIFFICULT TO SEE OUT.

EVAP CANISTER FAILED WITH LESS THAN 40,000 MILES ON THE CAR. I FIRST NOTICED WHEN I WAS PUMPING GAS ONE DAY, I OPENED MY TANK AND HEARD A LOUD WOOSH NOISE LIKE PRESSURE HAD BEEN BUILDING UP INSIDE THE GAS TANK. I THEN WENT TO FILL UP MY TANK AND GOT MAYBE $3 WORTH OF GAS IN THE TANK BEFORE THE PUMP SHUT ITSELF OFF LIKE THE TANK WAS FULL THOUGH IT WASN'T. WAS TOLD IT'S NOT COVERED UNDER WARRANTY BY VOLKSWAGEN, AND EVEN THOUGH THE 15-16 GTI HAD RECALLS FOR THE SAME ISSUE THE PROBLEM WAS SUPPOSED TO BE FIXED FOR THE 17 GTI. I EITHER HAVE A LEMON OR THE PROBLEM HAS CARRIED OVER FOR A 3RD STRAIGHT YEAR.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V464000 (STEERING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF CHERRY HILL (2261 MARLTON PIKE W, CHERRY HILL, NJ 08002, (888) 486-1840) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR

MY PANORAMIC SUNROOF HAS HAD AN ISSUE WITH WATER INTRUSION. DECEMBER OF 2017 I TOOK THE CAR INTO VW OF POHANKA, MARYLAN. THEY REPLACED THE HEADLINER, DRAINAGE TUBES, AND SMOOTHED OUT THE WELDS TO TRY AND FIX THE PROBLEM. I NOTICED THAT THE LEAK IS BACK WITH WATER STAINS ON THE A-PILLAR AND OVERHEAD. THE PROBLEM IS WE DO NOT KNOW WHERE THE WATER HAD LEAKED INTO. WE ARE AFRAID THAT THE WATER INTRUSION MAY CAUSE MORE PROBLEMS DOWN THE ROAD AND DO NOT WANT ANY ELECTRICAL ISSUES DUE TO THE WATER LEAK. OUR MAIN CONCERN IS THE DEPLOYMENT OF THE AIRBAGS LOCATED ON THE B-PILLAR AND THE POSSIBLE HEALTH ISSUES OF MOLD AND RUST. THE PROBLEM PERSISTS DURING THE RAIN SEASON.

PANORAMIC SUNROOF LEAKS WATER INTO INTERIOR, CAUSING CONDENSATION ON ALL INTERIOR GLASS AND MAKING IT DIFFICULT/IMPOSSIBLE TO SEE OUT. THERE IS SO MUCH CONDENSATION THAT AC/DEFROST SETTINGS CANNOT REMOVE IT IN A TIMELY MANNER. IT TAKES SO LONG THAT ONE TRIES TO DRIVE EVEN BEFORE FULL OUTWARD VISION HAS BEEN RESTORED, INCREASING RISK GREATLY.

WHEN WE BOUGHT THE CAR IT CAME LIFTED WITH BIGGER WHEELS AND TIRES. THEY DID NOT TELL US IT WAS AFTERMARKET AND NOT COVERED UNDER WARRANTY. IT IS NOT SAFE TO BE ON THE ROAD BECAUSE IT KEEPS BLOWING THE REAR SHOCKS. IT BLOWS THE REAR SHOCKS AND BASICALLY YOUR DRIVING JUST ON COIL SPRINGS . WHICH MEANS LACK OF CONTROL TO THE VEHICLE.IT HAS BEEN ON GOING SINCE WE BOUGHT THE CAR FOR ABOUT 8 MONTHS.

INFOTAINMENT SYSTEM RESTARTS EVERY FEW MINUTES DURING OPERATION. THIS IS A SAFETY ISSUE BECAUSE IT IS VERY DISTRACTING WHEN USING THE NAVIGATION SYSTEM WHILE DRIVING AND CAN CAUSE THE DRIVER TO BECOME DISTRACTED.

THE SUBJECT VEHICLE, VIN: [XXX] A 2018 GOLF ALLTRACK SUDDENLY AND WITHOUT WARNING DOWNSHIFTED AT HIGHWAY SPEEDS CAUSING RAPID DECELERATION. THIS OCCURRED ON A TWO-LANE RURAL HIGHWAY AND AT ABOUT 60 MPH DOWN TO 40 MPH. THE YELLOW "!" ILLUMINATED WITH A MESSAGE LIKE "TRANS ERROR, REV UNAVAILABLE, SEE DEALER". WHILE I WAS ABLE TO PULL OFF THE ROADWAY SAFELY, THE TWO VEHICLES BEHIND WERE CAUGHT OFF-GUARD BY THE SUDDEN AND RAPID DECELERATION. I CONFIRMED THE TRANSMISSION WOULD NOT OPERATE IN REVERSE AND THE PADDLE SHIFTERS WERE ALSO NOT ABLE TO CHANGE GEARS. MAXIMUM ROAD SPEED WAS 41 MPH @ 9100 RPM, SO UNSAFE TO CONTINUE. THERE WAS NO DEALER IN THE AREA, SO I CYCLED THE KEY OFF THEN RESTARTED THE VEHICLE AND WAS ABLE TO CONTINUE AND OBTAIN SERVICE. THE DEALER REPORTED THERE WAS AN "INTERNAL PART FAILURE" OF THE TRANSMISSION. HAD THIS CONDITION PRESENTED IN A HIGH TRAFFIC OR ADVERSE WEATHER SITUATION, IT WOULD HAVE LIKELY RESULTED IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASE THE CAR ON APRIL 2018 ON FRIDAY SEPTEMBER 21ST AROUND 3 P.M. I WAS DRIVING ON HIGHWAY SR 14 GOING AROUND 55 60 MILES AN HOUR WHEN SUDDENLY A VERY LOUD EXPLOSION FOLLOWED BY HUNDREDS OF PIECES OF CHARRED GLASS FALLING DOWN FROM THE PANORAMIC SUNROOF THE EXPLOSION WAS SO LOUD THAT FOR A MOMENT I THOUGHT THAT SOMEONE WAS SHOOTING AT MY CAR VOLKSWAGEN CLAIMS THAT DEBRIS ON THE ROAD OR PASSING CARS MAY HAVE CAUSED THE EXPLOSION OF THE SUN ROOF I JUST WANT TO MENTION THAT THERE WERE NO CARS NEAR ME AND AFTER I PULLED OVER AND LOOKED AT THE PANORAMIC SUNROOF TO ME IT LOOKS LIKE THE SUNROOF BLEW UP FROM THE INSIDE OUT VOLKSWAGEN DEALER IT'S NOT WILLING TO ASSUME THE RESPONSIBILITY

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT THE SUN ROOF WAS BLOCKED AND LEAKED WATER INTO THE VEHICLE WHEN IT RAINED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF THE WOODLANDS (855-436-0113, LOCATED AT 16785 INTERSTATE 45 SOUTH, THE WOODLANDS, TX 77385) WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO NEGLIGENCE BY THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STOOD BY THE DEALER'S RULING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. *DT UPDATED 11/2/18*JB THE CONSUMER STATED THE MANUFACTURER ADVISED ANY TIME THE VEHICLE WAS DRIVEN THROUGH MUD IT WAS POSSIBLE FOR THE DRAINS TO BECOME BLOCKED, WHICH THE CONSUMER WOULD BE RESPONSIBLE FOR REPAIRING. *JS

2017 VOLKSWAGEN GOLF. CONSUMER WRITES WITH CONCERNS REGARDS SUNROOF EXPLOSION. *AS THE CONSUMER STATED THE MANUFACTURER REFUSES TO REPAIR THE VEHICLE UNDER WARRANTY CLAIMING THERE MUST HAVE BEEN AN IMPACT FROM OUTSIDE. *JS

DEFECTIVE TIRE. 8,000 MILES ON TIRE AND A SIDEWALL BUBBLE DEVELOPED ON THE TIRE. PRIOR TO BUBBLE APPEARING, TIRE WAS NOT SUBJECT TO UNUSUAL IMPACT.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE FRONT ASSIST WARNING INDICATOR ILLUMINATED AND THE "FRONT ASSIST NOT AVAILABLE" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LIBERTY VOLKSWAGEN (920 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 680-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE FAILED TO CONNECT TO THE SERVER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS NOT AVAILABLE.

SHATTERED SUNROOF FOR 2017 VW GOLF GTI. SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH. THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT. LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS. SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.

TRAVELING ALONG A SLIGHTLY HILLY ROAD AT 35MPH WHEN THE ENGINE SUDDENLY SPIKED TO 3000RPM AND THE CAR'S ACCELERATOR PEDAL STOPPED FUNCTIONING. HAD TO APPLY BRAKES AND PULL TO THE SIDE. ONCE CAR REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING AGAIN. TOOK TO VW DEALER SERVICE CENTER NEXT DAY. THEY REPORTED THAT THEY COULD FIND NO PROBLEM CODES. THEY CHANGED OIL, ROATATED TIRES AND RETURNED THE CAR. PROBLEM WAS NOT RESOLVED AND REOCCURED ON AUGUST 8.

THIS IS THE SECOND RECORDED INSTANCE OF THIS ISSUE. A SIMILAR INCIDENT OCCURRED ON JULY 27. WHILE DRIVING ABOUT 45MPH ON AN INCLINE THE VEHICLE ENGINE SUDDENLY INCREASED TO 3000RPM AND THE ACCELERATOR PEDAL STOPPED RESPONDING. HAD TO APPLY BRAKES AND PULL OVER TO SIDE OF THE ROAD. ONCE VEHICLE REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING NORMALLY AGAIN. TOOK THE VW DEALER SERVICE CENTER THE NEXT DAY. ONCE AGAIN THEY COULD FIND NO PROBLEM CODES. SERVICE CENTER TRIED TO RETURN VEHICLE AGAIN BUT WE PERSISRED. MECHANIC OFFERED TO TEST DRIVE FOR A FEW DAYS TO SEE IF HE COULD RECREATE THE ISSUE BUT IT DID NOT REOCCUR. CONTACTED VW CORPORATE AND REGION CASE MANAGER INFORMED US THAT THEIR TECHNICAL TEAM WOULD WORK WITH THE SERVICE CENTER. AFTER ABOUT A WEEK THEY STILL CONTINUE TO CLAIM THEY CAN FIND NO PROBLEM WITH VEHICLE TO REPAIR.

THE CAR IS ONE YEAR OLD, AND THE PANORAMIC SUNROOF IS LEAKING. I CONTACTED VW AND SCHEDULED AN APPOINTMENT. THEY WILL NEED TO HAVE THE CAR IN THE SHOP TO SEE IF IT IS A STRUCTURAL ISSUE. THE WATER IS COMING IN ON THE DRIVER'S SIDE AND ON THE CENTER CONSOLE ABOVE ALL OF THE ELECTRICAL (LIGHTS, SWITCHES FOR SUNROOF, ETC) COMPONENTS. THE WINDSHIELD STAYS FOGGED UP WHEN DRIVING BECAUSE OF ALL OF THE MOISTURE IN THE CABIN. THIS AFFECTS VISIBILITY. VW SHOULD RECALL THIS VEHICLE TO REPAIR. A RENTAL CAR WILL BE COSTLY, AND VW HAS OFFERED NO LOANER TO ME.

THE FRONT STRUT MOUNTS ON THIS CAR CONTINUALLY GO BAD. AFTER SEVERAL MONTHS OF MIXED CITY AND HIGHWAY (NO OFFROAD) DRIVING, THE STRUTS MAKE A RUMBLE AT LOW SPEEDS ON ANYTHING BUT A FLAT ROAD, AND CAUSE A LOW WHINE WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS (I.E. PARKING, RIGHT TURN ON RED). THE MOUNTS HAVE BEEN ACKNOWLEDGED REPLACED BY THE DEALER TWICE UNDER WARRANTY AND I AM CURRENTLY ON MY 3RD AND THEY ARE MAKING THE SOUNDS AGAIN. MY CAR IS CURRENTLY AT 23,000 MILES AND HAS THE SAME SYMPTOMS. PREVIOUS FIXES OCCURRED AT AROUND 9,000 AND 20,000 MILES.

BRAKES SEIZED.

WATER IS LEAKING FROM SUN ROOF. I FOUND STAIN ON THE CEILING HERE AND THERE.

THERE'S A WATER LEAK COMING FROM THE PANORAMIC SUNROOF. THE CAR IS USUALLY GARAGE KEPT BUT I HAD IT PARKED OUTSIDE ONE WEEKEND WHEN WE HAD BAD STORMS AND THAT'S WHEN I NOTICED THE WATER STAINS IN MY HEADLINER AND THE WATER DRIPPING DOWN INTO THE BACK HATCH AREA. THE DEALER HAD TO SEND THE CAR TO A BODY SHOP TO HAVE THEM GRIND DOWN WELDS THAT HAVE CAUSED AN OBSTRUCTION IN THE DRAINAGE SYSTEM. THERE'S STAINS IN THE HEADLINER AND AN ODOR THAT'S COMING FROM IT SO IT APPEARS TO HAVE MOLD. THEY'RE SUPPOSED TO FIX THE LEAK AND INSTALL A NEW HEADLINER BUT I'M ALSO WORRIED OF ANY ELECTRICAL DAMAGE THAT MAY ARISE AS A RESULT. IT'S BEEN ABOUT 4 WEEKS NOW AND THEY ARE STILL TRYING TO REPAIR THIS. I FEEL LIKE THIS HAS BEEN A KNOWN ISSUE AND YET THEY STILL SOLD ME THE CAR EVEN KNOWING THIS COULD BE A POSSIBILITY. I PURCHASED THE CAR IN NOVEMBER 2017 AND I BOUGHT THE CAR TO THE DEALER TO REPAIR IN JUNE 2018. THIS IS MY SECOND VOLKSWAGEN BUT WILL PROBABLY BE MY LAST. I NEED A RELIABLE CAR THAT I CAN DRIVE AND NOT ONE THAT SITS IN A REPAIR SHOP FOR WEEKS NOT KNOWING IF THE ISSUE WILL ACTUALLY BE RESOLVED. FROM OTHER FORUMS I'VE READ, THIS IS A KNOWN MANUFACTURER DEFECT AND MANY OTHERS ARE GOING THROUGH THIS SAME PAINFUL PROCESS.

THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.

THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.

SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR. SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD. WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.

2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.

JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP. ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM. *JS *JS

LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.

THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED). AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT. MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.

TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.

VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED. CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER. MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES. WARRANTY COVERED ALL COSTS. I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.

WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.

LOW BEAM AND HIGH BEAMS. THIS HAS GOT TO BE THE WORST VEHICLE I HAVE EVERY HAD, WITH REGARDS TO ITS HEADLIGHTS AND MY AND MY FAMILY'S SAFETY DRIVING AT NIGHT. THE RANGE OF LIGHT IS SO INADEQUATE WHEN DRIVING AT NIGHT THAT I AM ALMOST FEARFUL FOR MYSELF AND FAMILY. I LIVE IN A RURAL MIDWEST AREA WHERE DEER A PREVELANT, AND AM SO CAUTIOUS AND FEARFUL DRIVING AT NIGHT IN MY NEW CAR. I DO LOVE ALMOST LL OTHER THINGS ABOUT THE GOLF ALLTRACK, BUT DO HOPE THE NHTSA CAN STEP IN AN MAKE VW CHANGE OUT THE HEADLIGHTS BEFORE CONSUMER'S ARE KILLED FROM NOT BEING ABLE O SE AT NIGHT.

WHEN VEHICLE IS IN MOTION, THERE IS CONSTANT BRAKE NOISE AND SQUEALING AT LOW SPEEDS (UNDER 25MPH) WHICH BECOMES LOUDER WHEN TURNING LEFT OR RIGHT; BRAKING DISTANCE IS LONGER WHEN THE VEHICLE IS COLD. DEALERSHIP RESURFACING AND REPLACING PADS AND ROTORS DOES NOT ALLEVIATE THE PROBLEM.

ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.

VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.

ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT. WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST. I HAVE A CONCUSSION AND WHIP LASH. MY CAR HAS REAR-END AND SIDE DAMAGE. SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO: [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST. I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED). MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739. I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17. I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS. I SUGGESTED A RECALL AND POSSIBLE COMPENSATION. TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO. VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN. THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN

2017 VW ALLTRACK S DRIVER SEAT BASE BOLSTER DIGS INTO LEFT LEG. I HAVE OWNED PREVIOUS VW'S AND NEVER HAD A PROBLEM LIKE THIS. VW NOR DEALER WOULD DO ANYTHING. VERY DISAPPOINTING.

WHILE TRAVELING AT HIGHWAY SPEEDS THE VEHICLE FLASHED THE EPC WARNING LIGHT AND SUDDENLY LOST ALL POWER AND RAPIDLY DECELERATED. THE CAR HAD TO COAST OFF THE HIGHWAY AND WOULD NOT RESPOND TO THROTTLE INPUT ONCE STOPPED. CAR WAS TURNED OFF AND ON WHICH RESULTED IN "LIMP" MODE BUT CAR WAS UNSAFE TO DRIVE ON THE ROAD. HAD CAR TOWED TO DEALER AND WAS DIAGNOSED WITH A FAULTY FUEL INJECTOR. CAR HAS 700 MILES ON IT.