2019 Genesis G70 4 DR AWD

The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though rattled, I was able to maintain control of the vehicle. The vehicle is currently at the dealership being inspected. There were no warnings prior to the occurrence.

TL* THE CONTACT OWNS A 2019 GENESIS G70. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V161000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GENESIS OF CHATTANOOGA (6035 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (888)314-7831) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I HAVE OWNED THE VEHICLE FOR APPROXIMATELY 20 MONTHS. DURING THIS TIME, I HAVE BEEN IN TWO MAJOR ACCIDENTS. THE FIRST INCIDENT INVOLVED AN 18 WHEELER ON A HOUSTON FREEWAY THAT SIDESWIPED THE PASSENGER SIDE FROM THE FRONT TO THE REAR RIM, WHICH EXPLODED AND I WAS TURNED THE OPPOSITE DIRECTION AND TRAVELED ACROSS 5 LANES OF TRAFFIC. APPROXIMATELY $12K IN DAMAGE WITH NO SIDE CURTAIN DEPLOYMENT. THIS WAS BROUGHT TO THEIR ATTENTION WITH NO FOLLOW-UP. THE 2ND INCIDENT WAS IN DECEMBER AND I HIT A DEER RUNNING ACROSS THE ROAD. IT WAS A SQUARE HIT WITH ME GOING FROM 65 TO 0 AND THE DEER RIGHT IN FRONT OF THE CAR. AS OF TODAY, THE DAMAGE IS ALL LOCATED IN THE FRONT OF THE VEHICLE, AND AGAIN, NO AIR BAG DEPLOYED, WITH A TOTAL REPAIR BILL OF $13.8K. THIS TIME I CONTACTED GENESIS AS THE CAR DIDN'T SEEM SAFE. I WAS ASSIGNED A CASE MANAGER, WHO HAD THE BODY SHOP STOP ALL REPAIRS. I WAS TOLD THAT IT WOULD TAKE AT LEAST 6 WEEKS BEFORE AN INVESTIGATION COULD BE COMPLETED. DURING THIS TIME, I WAS RESPONSIBLE FOR OBTAINING ALTERNATIVE TRANSPORTATION. I WASN'T EVEN OFFERED A LOANER. I HAVE NEVER MISSED A PAYMENT, EVEN AFTER BEING CHARGED FOR TWO TYPES OF WARRANTIES AND WHEN I TRIED TO USE IT, I WAS TOLD THEY DIDN'T EXIST. NO ONE HAS BEEN ABLE TO EXPLAIN THE $9K CHARGE ON THE BILL OF SALE, WHICH WAS TO BE THE CHARGE FOR THE TWO WARRANTIES. IF THE CAR'S SAFETY FEATURES DON'T WORK, I CAN NOT DRIVE THE CAR.

CRASHED INTO MY GARAGE WALL AT SLOW SPEEDS. I PULLED INTO THE GARAGE RIDING THE BREAK PEDAL (NO ACCELERATION/GAS) AND WHEN I ATTEMPTED TO COME TO A COMPLETE STOP THE BREAKS SEEMED TO GIVE OUT COMPLETELY. EVEN AS I SHOVED THE BREAK PEDAL TO THE FLOOR IT SEEMED TO DO NOTHING. WHEN IT HAPPENED, I DID FEEL A BIT OF A RUMBLE ON THE BREAK PEDAL LIKE WHEN ABS TURNS ON.

AFTER EXACTLY 2,000 MILES ON THIS CAR I NOTICED AIR LEAK CAUSING MY CAR TO FOG DURING WINTER WHICH I DROVE WITH WINDOW SLIGHTLY DOWN SO THAT I COULD GET TO PLACES WITHOUT HAVING ALL THE FOG. I ALSO HAVE HAD RANDOM AIR BAG SYSTEM FAILURES WHILE DRIVING. STATING MY COMPLETE AIR BAG SYSTEM IS DOWN

ON 8/8/2020 I DROVE MY GENESIS G70 SPORT INTO MY HOME GARAGE DOORS AND CENTER SUPPORT BETWEEN THE TWO DOORS. IT WAS SLOW SPEED. I WATCHED AS MY CAR CONTINUED FORWARD WITH MY FOOT HARD ON THE BRAKE WITH NO BRAKING ACTION AT ALL. IT WAS A 100% BRAKE FAILURE. I HAVE NEVER PUT ANY VEHICLE INTO ANY OTHER VEHICLE OR ANY STRUCTURE IN MY 55 YEARS OF DRIVING. I HOLD A CDL. I WAS CERTIFIED BY THE NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE IN AUTOMOTIVE BRAKING SYSTEMS IN 1976. I WAS SELLING BMWS IN THE MID 80S WHEN BOSCH DEVELOPED ABS. I WAS SELLING ACURAS IN 1987 WHEN HONDA MADE A LAME ATTEMPT AT THEIR OWN PROPRIETARY ANTI-LOCK BRAKING SYSTEM. I KNEW THE FIRST TIME I TESTED IT THAT IT WAS SUBPAR. AUTO MAGAZINES CONFIRMED THIS IN THEIR TESTS. I UNDERSTAND CARS. I HAVE NO AGENDA AGAINST HYUNDAI. MY LAST FIVE AUTO PURCHASES HAVE BEEN HYUNDAI PRODUCTS. MY GENESIS G70 IS THE FINEST CAR I HAVE EVER DRIVEN. BUT IT HAS A POTENTIALLY FATAL PRODUCT FLAW. AFTER SEVERAL DAYS OF TESTING, I DISCOVERED THE PARAMETERS NECESSARY TO ESSENTIALLY TURN OFF THE BRAKES, INTERRUPT THE FLOW OF BRAKE FLUID BETWEEN THE BRAKE PEDAL AND THE BRAKE PADS. I CAN NOW DUPLICATE THIS FAILURE WITH REGULARITY. AND I DO NOT THINK MY CAR IS UNIQUE. I BELIEVE I CAN REPLICATE THIS 100% FAILURE ON ANY G70, AND I WOULD LIKE TO TRY. GENESIS KNOWS THIS, REQUESTED THAT I SEND THEM A MASS OF DOCUMENTATION FOR MY CASE #17257270, WHICH I DID ON 8/30/2020. THREE EMAILS FROM HYUNDAI CONFIRMED RECEIPT OF EVERYTHING THEY REQUESTED. NICOLETTE COMPTON WITH HYUNDAI MOTOR AMERICA SAID THEY WOULD SEND AN ENGINEER/TECHNICIAN TO MY HOUSE SO I COULD DEMONSTRATE THE DEFECT. SINCE THEN SHE HAS IGNORED MY PHONE CALLS AND HAS HAD NO CONTACT WITH ME EXCEPT ON 9/9/2020 AT 6:02 PACIFIC TIME WHEN SHE ACCIDENTALLY PICKED UP MY FIFTH CALL TO HER, AND SAID SHE WAS JUST ABOUT TO CALL ME. HYUNDAI IS IGNORING ME.

VIBERATION OF STEERING WHEEL, WHEN BRAKING FROM 60MPH. *TR

EVEN WITH HANDS ON THE STEERING WHEEL WHEN ON THE HIGHWAY THE CAR WARNS YOU TO PUT YOU HANDS ON THE WHEEL. WHEN ACCELERATING USING THE STEERING WHEEL CRUISE CONTROLS THE CAR ACCELERATES RAPIDLY GOING WAY FASTER THAN ONE WOULD WISH. UNLIKE MOST CARS, THE SWITCH ON THE STEERING WHEEL DOES NOT LOCK IN A SPEED WHEN YOU RELEASE IT WHEN SPEEDOMETER READS THE DESIRED SPEED. INSTEAD THE CARE KEEPS ACCELERATING, THE TURBO KICKS IN AND THE G-FORCE PUSHES YOU BACK INTO THE SEAT. *TR

WHEN BRAKING THE STEERING WHEEL, BRAKE PEDAL, AND EVENTUALLY THE WHOLE CAR PULSES/SHAKES/VIBRATES. WHEN I HAD MY FIRST MAINTENANCE, I TOLD THE DEALER ABOUT IT AND THEY TEMPORALLY FIXED IT BY SHAVING THE ROTORS. IT COMES WITH BREMO CALIPERS BUT NOT BREMO PADS, ROTORS, ETC. I'VE SPOKEN WITH A LOT OF PEOPLE OVER SOCIAL MEDIA AND A LOT OF PEOPLE HAVE THIS SAME ISSUE AND THE ONLY THING THAT SEEMS TO BEING DONE IS SHAVING AND REPLACING THE ROTORS/PADS WITH THE SAME ONES THAT HAVE THE ISSUE. MANY HAVE SOLVED THE PROBLEM BY RELYING ON AFTERMARKET PADS AND ROTORS WHICH ARE EXPENSIVE DUE TO THE SPORTINESS OF THIS VEHICLE. I DON'T BELIEVE WE SHOULD HAVE TO BUY EXPENSIVE AFTERMARKET PARTS TO FIX A SAFETY HAZARD AND POTENTIALLY VOID ANY WARRANTY WHEN WE BUY/LEASE A NEW EXPENSIVE VEHICLE. THE BRAKING SYSTEM OF A VEHICLE IS ONE OF THE MOST IMPORTANT PARTS AND THIS NEEDS TO BE RESOLVED ASAP, THANK YOU! *TR

I CAN FEEL A "POPPING" IN MY HANDS THROUGH THE STEERING WHEEL WHEN TURNING THE WHEEL ONE OR TWO DEGREES LEFT OR RIGHT. THIS HAPPENS WHEN STANDING AT A LIGHT (FOOT ON BRAKE), IN PARK, MOVING LESS THAN 10MPH, AND EVEN WITH THE CAR OFF. THE POPPING CAN ALSO BE FELT BELOW THE STALKS ON THE STEERING COLUMN. THERE IS ALSO A POPPING SOUND OR "CLICK" THAT IS MOST EASILY HEARD WHEN THE CAR IS OFF. IT FEELS LIKE THE STEERING WHEEL IS "CATCHING SOMETHING" IN THE FIRST 1 OR TWO DEGREES OF MOVEMENT BEFORE THE WHEELS TURN. THE PROBLEM STARTED AFTER ABOUT 4,400 MILES, IN JANUARY OF 2020. I HAVE THREE VIDEOS OF THE ISSUE SO FAR. HYUNDAI GENESIS REFUSE TO FIX IT, AS THEIR TECHS CANNOT DIAGNOSE WHAT IS CAUSING THE POPPING FEELING AND NOISE.

AT AROUND 8:45 A.M. ON JAN. 19, 2020, I LEFT MY HOUSE, DROVE TO THE ENTRANCE OF THE SUBDIVISION, AND TURNED LEFT ONTO THE CITY STREET. BECAUSE OF THE BAD WEATHER IN EARLIER HOURS, I KNEW THAT THE ROAD WAS RATHER ICY. SO I WAS EXTRA CAUTIOUS AND ESTIMATE MY SPEED WAS AROUND 25 MPH (POSTED SPEED LIMIT IS 40 MPH). JUST ABOUT 0.1 MILE FROM ENTERING THE CITY STREET, I SAW THAT THE STREET LIGHT ABOUT 100 YARDS AHEAD OF ME WAS RED. I TURNED MY SIGNAL TO GO INTO THE RIGHT LANE (STREET HAD BECOME 2 LANES VS ONE LANE AT THAT POINT) WHILE STARTING TO GENTLY PUSH THE BRAKE PEDAL TO FURTHER DECELERATE. ALL OF A SUDDEN, THE CAR SEEMED TO DO ITS OWN THING, SLIDING AND TURNING ALMOST 90 DEGREES AND HITTING THE SNOW BANK ON THE RIGHT HAND SIDE OF THE STREET, CAUSING SIGNIFICANT DAMAGE TO THE FRONT OF THE CAR (PRELIMINARY ESTIMATE OF $3,743 WHICH MAY GO HIGHER). WHEN I STARTED DECELERATING, MY SPEED MUST HAVE BEEN AROUND 25 MPH. ALTHOUGH I DON'T KNOW THE SPEED AT THE POINT OF IMPACT, IT MUST HAVE BEEN RATHER LOW SINCE THE AIR BAGS DID NOT GO OFF AND I DID NOT GET ANY WHIPLASH. OF COURSE, I WAS WEARING MY SEATBELT. HERE IS WHAT I BELIEVE HAPPENED: THIS CAR HAS A STRANGE-FEELING BRAKE. IF YOU PUSH GENTLY ON IT, AFTER A COUPLE OF SECONDS IT BRAKES HARDER AND INDEED JERKS THE OCCUPANTS BEFORE STOPPING. I KNEW THIS IRRITATING THING FOR A WHILE SINCE I HAD OWNED THE CAR SINCE THE SPRING OF 2019, BUT NEVER THOUGHT THAT IT COULD BECOME A HAZARD. I BELIEVE WHEN I PUSHED ON THE BRAKE GENTLY ON THE ROAD, IT STARTED BRAKING HARDER AFTER A COUPLE OF SECONDS AND THE CAR WENT OUT OF CONTROL ON THE RATHER ICY ROAD. I DO NOT KNOW IF THE ESC SYSTEM COMES INTO PLAY AS WELL OR NOT, BUT I AM CONFIDENT ABOUT HOW THE BRAKE ACTS. THIS BRAKING CONDITION IN MY CAR HAS BEEN VERIFIED BY ANOTHER DRIVER AND I AM OPEN TO FURTHER VERIFICATION. I AM NOW CONCERNED ABOUT THE SAFETY OF THIS CAR.