2019 Lexus NX300 SUV AWD

Drive shaft broke apart from the two bolts securing it to the chassis while driving slow speeds to bolts appear to be missing car made significant noise I needed to be towed to the dealership

Our sunroof exploded while driving on the highway, not near any other cars or flying debris. The glass shattered across the entire sunroof, and a hole 6 inches x 12 inches was created.

My vehicle has safety recalls since last year and I would like to fix them for my kids and mine safety

I was informed in January of 2020 of a safety recall pertaining to the low pressure fuel pump in my Lexus NX300. I learned of the recall via CarFax rather than through Lexus. As I continued to drive and service the Lexus NX300, I received conflicting information from Lexus about whether or not my vehicle was impacted by the recall. Regardless, Lexus informed me that there was no remedy for the defect. In July of 2021 (at least 18 months after the defect was identified) I finally received notice from Lexus that a remedy is available. Lexus clearly knew of the defect prior to issuing the recall, but waited several months before even directly notifying me of the recall, allowing me to drive a vehicle they had already deemed unsafe for months. It is absurd that a manufacturer would allow unsafe vehicles on the road, jeopardizing human lives, while the manufacturer took their time to find a solution. In the meantime, they released new/refreshed vehicle models. This is a clear example of a car manufacturer placing profits over safety and should be addressed. For the record, I no longer own the vehicle. I decided to get rid of it when I lost faith that Lexus would ever resolve the issue.

While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.

FRONT BRAKES PAD WEAR COMPLETELY WITH 12, 600 MILES.

I WAS SOLD MY CAR WITH AN OPEN RECALL OF THE FUEL PUMP BACK IN DECEMBER OF 2020. THE RECALL WAS IN OCTOBER AND THE DEALERSHIP SOLD ME A CAR WITH AN OPEN RECALL AND LET ME DRIVE THE CAR UNTIL MARCH

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY CATENA LEXUS OF FREEHOLD (4264 US HIGHWAY 9, FREEHOLD, NJ 07729) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735, (516) 795-7600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF VIRGINIA BEACH LOCATED AT 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (4883 CLARK RD, SARASOTA, FL 34233, (941) 924-3040) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. PARTS DISTRIBUTION DISCONNECT. *BF

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MANUFACTURER RECALL NUMBER20LB01, NHTSA RECALL NUMBER20V012 RECALL STATUS IS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE THIS RECALL WAS ISSUED. THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR THE SUBJECT VEHICLE IN A TIMELY MANNER.

TL* THE CONTACT OWNS A 2019 LEXUS NX 200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH PERFORMANCE LEXUS RIVER CENTER (633 WEST 3RD STREET, COVINGTON, KENTUCKY 41011, (859) 547-5300) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. ADDITIONALLY, THERE WAS NO ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.

ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ASKED WHAT THE RECALL WAS FOR, I WAS INFORMED, 'FUEL PUMP.' WHEN I ASKED FURTHER WHAT THAT DOES AND MEANS WITH THE PERFORMANCE OF MY CAR, I WAS INFORMED, 'IF IT MALFUNCTIONS, YOUR CALL COULD STALL, AND COULD LEAD TO ACCIDENTS IF STALLED WHILE DRIVING AT A HIGHER SPEED.' WHEN I ASKED WHEN THE RECALL REPAIR WOULD BE AVAILABLE, ALL I WAS TOLD WAS THAT IT WAS UNKNOWN, AND WHEN THE PARTS WERE AVAILABLE, I WOULD BE NOTIFIED VIA LETTER. MY CAR COULD STALL AT ANY POINT, I WAS NOT NOTIFIED OF THIS DANGER, AND IT HAS BEEN ALMOST A YEAR WITHOUT ANY OPTION FOR REPAIRS. AT THE LEAST, I SHOULD BE GIVEN A RENTAL VEHICLE UNTIL THE SOLUTION IS AVAILABLE, AND I SHOULD NOT HAVE TO DRIVE IN FEAR THAT MY CAR COULD MALFUNCTION AND STALL AT ANY GIVEN POINT.

THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.

WHEN ACCELERATING FROM A COMPLETE STOP (A RED LIGHT OR STOP SIGN). THE 2019 LEXUS NX300 SOMETIMES STRUGGLES, AND VERY SLOWLY, ACCELERATE UNIT IT REACHES ABOUT 20 MPH. FEELS LIKE BEING OUT OF GAS. AFTER ABOUT 5-10 SECONDS, EVERYTHING SEEMS TO BE NORMAL. THIS HAS HAPPENED ABOUT 5-6 TIMES IN THE PAST YEAR. IT CERTAINLY ISN'T NORMAL BUT SINCE IT CANNOT BE REPRODUCED ON DEMAND, THE DEALER WAS UNABLE TO DETERMINE WHAT THE PROBLEM IS.

ON SIX OCCASIONS IN THE LAST TWO WEEKS, WHEN ACCELERATING FROM A FULL STOP AT STOP LIGHTS ON CITY STREETS, WHEN I PRESS THE GAS PEDAL, THE CAR DOESN'T ACCELERATE. IT ROLLS VERY SLOWLY AT 3/4 MPH FOR ABOUT 10 SECONDS. I KEEP THE GAS PEDAL PRESSED AND EVENTUALLY THE CAR ACCELERATES. THIS DOES NOT HAPPEN EVERY TIME I DRIVE THE CAR AND SOMETIMES IT HAPPENS TWICE IN A ROW AND SOMETIMES IT HAPPENS ONCE WHILE I AM OUT DRIVING. ON MAY 15, I TOOK IT TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT AND WAS TOLD THEY CAN ONLY FIX IT IF THEY ARE ABLE TO DUPLICATE IT AND THEY WHERE UNABLE TO DUPLICATE IT.. I WAS INSTRUCTED TO BRING THE CAR BACK WHEN IT HAPPENS AGAIN. THE FIRST TIME THIS OCCURRED WAS IN MARCH BUT I DID NOT WRITE DOWN THE DAY. I THOUGHT THAT IT HAPPENED BECAUSE I WAS NOT PAYING ATTENTION WHEN THE LIGHT CHANGED. IT ALSO OCCURRED ON APRIL 23, MAY 7 AND MAY 12. I CALLED LEXUS ON MAY 7 AND WAS TOLD THAT I AM NOT DRIVING THE CAR ENOUGH AND THAT A LOT OF CUSTOMERS ARE REPORTING THE SAME PROBLEM BECAUSE OF THE NATIONWIDE STAY AT HOME ORDERS. I WAS INSTRUCTED TO DRIVE IT AT LEAST 20 MILES A WEEK ON THE HIGHWAY AND THE PROBLEM WOULD GO AWAY. ON MAY 11, I DROVE IT 60 MILES ON THE HIGHWAY ALONG WITH SOME STREET DRIVING AND IT DID NOT HAPPEN. ON MAY 12, I DROVE 60 MILES ON THE HIGHWAY ALONG WITH GOING TO THE GROCERY STORE AND IT HAPPENED TWICE AT TWO STOP LIGHTS ON THE WAY HOME FROM THE GROCERY STORE. FURTHERMORE, I RECEIVED A NOTIFICATION THAT MY CAR WAS INITIALLY PART OF THE TOYOTA/LEXUS FUEL PUMP RECALL BUT SUBSEQUENTLY RECEIVED A LETTER LAST WEEK (WEEK OF MAY 11 2020) THAT AFTER FURTHER REVIEW, IT IS NO LONGER PART OF THE RECALL. *TR

SLIGHT PULL/DRIFT TO THE RIGHT A CONSTANT PULL TO THE RIGHT. I'VE DONE ALIGNMENT DONE, NO ISSUES FOUND WITH ALIGNMENT

TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.

AFTER READING THE RECALL FOR 2019 NX300, I REALIZED IT COULD BE TRUE. A WEEK AGO I WAS DRIVING ON FREEWAY AT ABOUT 55 MPH, DECIDED TO CHANGE THE LANE TO MY RIGHT WHICH WAS DEFINITELY GETTING IN-FRONT OF ANOTHER CAR WHICH MAY HAVE HAD BEEN @ 55MPH AND COUPLE CARS BEHIND ME. BEST OPTION WAS TO ACCELERATE SO I COULD BE IN THE NEXT LANE QUICKLY AND SAFELY - GUESS WHAT...IT TOOK A WHILE FOR MY CAR TO PICK UP THAT IMMEDIATE ACCELERATION TO THE RIGHT LANE. I ENDED UP SLOWING DOWN THE CAR WHO DEFINITELY MUST HAVE APPLIED BRAKE. I SURE HAD A GOOD GAP WHEN I WAS TRYING TO CHANGE LANE. I WAS SCARED AT THAT MOMENT - NOW I'M CONFIDENT THERE'S SOMETHING WRONG. DARN IT, I SPENT A GOOD AMOUNT OF MONEY FOR THIS LUXURY CAR BUT I'M DRIVING EVERYDAY WITH A DISCOURAGING FEAR OF 'NOT TO CHANGE LANE'.

TL* THE CONTACT RENTED A 2019 LEXUS NX300. WHILE DRIVING AT 40 MPH, A VEHICLE FAILED TO YIELD AT THE RED LIGHT AND CRASHED INTO THE FRONT DRIVER'S SIDE DOOR PUSHING THE VEHICLE VEHICLE INTO THE RIGHT LANE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HIP AND HEAD TO THE WINDOW THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED UNDER CASE NUMBER 41240. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A CASE UNDER NUMBER: 190731-000361. THE VEHICLE WAS TOWED TO THE DEALER (DEALER INFORMATION WAS NOT KNOWN) BY THE RENTAL COMPANY. THE FAILURE MILEAGE WAS 40. *DT *TR*JB

ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL ON CRACK IN THE WINDSHIELD, THIS IS NOT NORMAL. I DO NOT THINK THIS WINDSHIELD IS SAFE. I TOOK THE CAR TO BE FIXED AND HAD IT REPLACED WITH THE LEXUS OEM WINDSHIELD TO KEEP THE CAR WITH LEXUS STANDARD EARLY JANUARY 2019. I USED A LEXUS VENDOR TO REPLACE THE WINDSHIELD. !.5 WEEKS LATER I WAS DRIVING HOME FROM WORK DOWN THE HIGHWAY IN RAINY WEATHER WITH THE NEWLY INSTALLED WINDSHIELD A PEBBLE HITS IT A STAR SHAPE SHOWS UP. IT DIDN'T CRACK IMMEDIATELY, THIS TIME (THE SECOND TIME) THE WINDSHIELD CRACKED OVER NIGHT. I WAS GOING TO TAKE IT TO LEXUS TO FIX IT UNDER MY INSURANCE PLAN, BUT BY MORNING IT HAD CRACKED OVER NIGHT. NOW, I HAD TO SPEND ANOTHER $500.00 DEDUCTIBLE TO MY INSURANCE COMPANY, WHILE THE FIRST CLAIM WAS STILL BEING PROCESSED. THE 2019 LEXUS NX 300 IS FAULTY I AM VERY CONCERNED. THE WINDSHIELD IS REPLACE BUT I AM DRIVING ON THE DEFENSE EVERYDAY AFRAID THAT MY WINDSHIELD IS GOING TO BE HIT AGAIN. I WOULD REQUEST THAT LEXUS RECALLS THE 2019 LEXUS NX 300 WINDSHIELDS THEY ARE NOT SAFE.

ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL ON CRACK IN THE WINDSHIELD, THIS IS NOT NORMAL. I DO NOT THINK THIS WINDSHIELD IS SAFE. I TOOK THE CAR TO BE FIXED AND HAD IT REPLACED WITH THE LEXUS OEM WINDSHIELD TO KEEP THE CAR WITH LEXUS STANDARD EARLY JANUARY 2019. I USED A LEXUS VENDOR TO REPLACE THE WINDSHIELD. JANUARY 16, 2019 1.5 WEEKS LATER I WAS DRIVING HOME FROM WORK DOWN THE HIGHWAY IN RAINY WEATHER WITH THE NEWLY INSTALLED WINDSHIELD A PEBBLE HITS IT A STAR SHAPE SHOWS UP. IT DIDN'T CRACK IMMEDIATELY, THIS TIME (THE SECOND TIME) THE WINDSHIELD CRACKED OVER NIGHT. I WAS GOING TO TAKE IT TO LEXUS TO FIX IT UNDER MY INSURANCE PLAN, BUT BY MORNING IT HAD CRACKED OVER NIGHT. NOW, I HAD TO SPEND ANOTHER $500.00 DEDUCTIBLE TO MY INSURANCE COMPANY, WHILE THE FIRST CLAIM WAS STILL BEING PROCESSED. THE 2019 LEXUS NX 300 IS FAULTY I AM VERY CONCERNED. THE WINDSHIELD IS REPLACE BUT I AM DRIVING ON THE DEFENSE EVERYDAY AFRAID THAT MY WINDSHIELD IS GOING TO BE HIT AGAIN. I WOULD REQUEST THAT LEXUS RECALLS THE 2019 LEXUS NX 300 WINDSHIELDS THEY ARE NOT SAFE.

THERE IS A REFLECTION ON THE INSIDE OF FRONT WINDOW SHIELD FROM THE SILVER TRIM THAT SURROUNDS THE DASHBOARD MEDIA SCREEN...IF THE SUN IS SHINING OR AT NIGHT THERE IS NO PROBLEM. THIS REFLECTION IS VERY ANNOYING AND TAKES ATTENTION AWAY FROM DRIVING SAFELY. I MENTIONED THIS TO AN EMPLOYEE AT THE DEALERSHIP AND HE REPLIED...YES I ALSO HAVE A NEW NX AND I SEE IT BUT IT DOESN'T BOTHER ME!! IT SURE BOTHERS ME.

WHILE DRIVING ON A HIGHWAY AT ABOUT 35 MPH I HEARD A LIGHT "CLICKING" SOUND AND NOTICED A 0.5 INCH STAR-SHAPED CRACK RIGHT IN THE CENTER OF THE FRONT WINDSHIELD. AS I CONTINUED DRIVING THE CRACK STARTED GROWING ACROSS THE WINDSHIELD EVEN WHEN I PARKED THE CAR. OVERNIGHT, IT EXPANDED HORIZONTALLY AS CAN BE SEEN FROM THE ATTACHED "BEFORE AND AFTER" PHOTO AND IS NOW ALMOST 80% OF THE WINDSHIELD WIDTH. IN MY 50 YEARS OF DRIVING EXPERIENCE HAVING BEEN THROUGH A GOOD DOZEN OF SIMILAR SITUATIONS I HAVE NEVER SEEN ANYTHING LIKE IT WHEN TINY CHIPS OR CRACKS WOULD QUICKLY EXPAND TO THAT ENORMOUS SIZE. BECAUSE OF THE FAST CRACK PROPAGATION THIS IS POTENTIALLY A VERY DANGEROUS DEFECT FOR THE DRIVERS WHICH SHOULD BE REPORTED TO THE GLASS MANUFACTURER TO FIX IT.