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2019 Mazda CX-9 SUV FWD

2
Recalls
10
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15.1%

Complaints
Recalls

10 Complaints

for 2019 MAZDA CX-9
02/02/2022
Components: SUSPENSION
Incident Date: 02/01/2021
Crash: No
Fire: No
Vehicle Identification Number: JM3TCABY7K0******
Summary

The front end especially on the drivers side front suspension. The noise seems to be coming from the control arms and ball joints area. I have reported this to the dealership many times since purchasing the vehicle new. They continue to say that there is no issue but the noise is not going away. I believe it is associated with this TSB but no recall has been made. I am very concerned as the steering feels looser than usual and may cause an accident. TSB 10170655 - DESCRIPTION Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the front lower arm bushing (A) making a stick-slip noise during wet road conditions. 2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stick- slip between the front strut bearing (B) and the coil spring (C). 3. A popping noise from the bump stopper (D) when driving through gutters.

01/24/2022
Components: ELECTRICAL SYSTEM
Incident Date: 01/10/2022
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBDY6K0******
Summary

multiple batteries replaced, after sitting for 24 hours the vehicle will not start. Believed to be the power liftgate module

08/13/2021
Components: ENGINE
Incident Date: 07/13/2021
Crash: No
Fire: No
Vehicle Identification Number: JM3TCADY1K0******
Summary

The contact owns a 2019 Mazda CX-9. The contact stated while driving 15 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.

01/26/2021
Components: UNKNOWN OR OTHER
Incident Date: 01/01/2020
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBDY8K0******
Summary

UNABLE TO SEE THROUGH THE BACKUP CAMERA WHEN RAINING. IN MOTION AND STATIONARY.

11/23/2020
Components: UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Incident Date: 06/15/2020
Crash: No
Fire: No
Vehicle Identification Number: JM3TCADY5K0******
Summary

MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLIER MODELS WITH A REPLACEMENT FRONT CAMERA(FSC) FIX. MY CAR DOES HAVE THE 'NEW' CAMERA BUT IS OBVIOUSLY NOT FUNCTIONING PROPERLY.

06/15/2020
Components: STRUCTURE,UNKNOWN OR OTHER
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBDY7K0******
Summary

SOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR

06/14/2020
Components: STRUCTURE
Incident Date: 05/10/2020
Crash: No
Fire: No
Vehicle Identification Number: JM3TCACY7K0******
Summary

2019 MAZDA CX-9 SOUL RED, PAINT CHIPPING UNDER 30,000 MILES. NORMAL CAR DRIVING THIS SHOULD NOT CHIP. NOT SURE IF THEIR IS A DEFECT IN THE PAINT.

11/14/2019
Components: ELECTRICAL SYSTEM
Incident Date: 09/01/2019
Crash: No
Fire: No
Vehicle Identification Number: JM3TCADYXK0******
Summary

TL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VEHICLE WAS IN THEIR BLIND SPOT. THE VEHICLE WAS TAKEN TO BASS CARS AND TRUCKS (4032 WEST HOUSTON HARTE EXPRESS WAY, SAN ANGELO, TX 76901, (325)-949-4621) WHERE THE DEALER UPDATED THE COMPUTER; HOWEVER, THE VEHICLE'S CAMERAS WERE NOT REPLACED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100.

10/31/2019
Components: STEERING,SUSPENSION
Incident Date: 10/30/2019
Crash: No
Fire: No
Vehicle Identification Number: JM3TCBCY4K0******
Summary

TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, 516-292-7827) WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1/239794329. THE APPROXIMATE FAILURE MILEAGE WAS 10,600.

03/04/2019
Components: VISIBILITY
Incident Date: 02/26/2019
Crash: No
Fire: No
Vehicle Identification Number: 1C6RR7FT9ES******
Summary

TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, (713) 568-4256) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2032092816. THE FAILURE MILEAGE WAS 10,263.

2 Recalls

for 2019 MAZDA CX-9
28/10/2019
CAMPAIGN NUMBER: 19V770000
TIRES:TREAD/BELT
A detached tire tread can decrease vehicle stability and increase the risk of a crash.
Campaign Number: 19V770000
Manufacture: Mazda North American Operations
Components: TIRES:TREAD/BELT
Summary

Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

12/11/2021
CAMPAIGN NUMBER: 21V875000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Campaign Number: 21V875000
Manufacture: Mazda North American Operations
Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Summary

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

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