2019 Mercedes-Benz S-Class 4 DR RWD

The adjustment up and down of the vehicle's steering column regularly sticks in the full "up" position and then cannot be easily re-adjusted. I have taken the vehicle in three times for servicing of this problem and the dealer solution was to only re-lubricate bearings and gears. Finally after problem has become more acute has the Mercedes dealer agreed to replace steering column in total.

The contact owns a 2019 Mercedes-Benz S560. The contact stated that while driving at various speeds, the vehicle would jerk upon depression of the accelerator pedal as the battery auxiliary warning message would appear on instrument panel. The contact had initially taken the vehicle to a dealer where they stated that water in the fuel tank had caused the failure; the fuel was drained and replaced with the gasoline at the dealer. The failure persisted and the vehicle was taken back to the dealer. The contact was informed by the dealer that she had compromised the vehicle and that she had to pay for any future repairs to the vehicle, which the contact objected to. After the third failure, the contact was informed that the fuel in her vehicle would be sent to the manufacturer to be tested. The manufacturer was also notified of the failure and was assured that they would test both the fuel and the vehicle however, the contact had yet to receive an update about the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 15,000. THE CONSUMER STATED THE VEHICLE EXPERIENCED SUDDEN VIOLENT SHAKING, AND SHUT DOWN, DECREASE FROM 60 TO 0 MPH.

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ S560. THE CONTACT STATED WHILE DRIVING 70 MPH, THE SEAT BELT WOULD TIGHTEN AND THE REAR OF THE VEHICLE WOULD MOVE FROM SIDE TO SIDE. MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305) WAS MADE AWARE OF THE FAILURE HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE MECHANIC WAS UNABLE DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ENTERED ARBITRATION WITH THE CONTACT. THE FAILURE MILEAGE WAS 9,000.

THE STEERING SHIFTER WOULD NOT CHANGE THE CAR INTO PARK NOR NEW RAM, FROM DRIVE. AFF'L, THE SHIFTER INSTEAD BEGAN OPERATING THE NAVIGATION MAP CURSOR. THE VEHICLE WAS STATIONARY EACH OF THE 3 TIMES IT HAPPENED IN ONE DAY.

THIS VEHICLE HAS BEEN HAVING BREAK PROBLEMS SINCE THE VERY BEGINNING.THE BREAKS HAD NEVER HELD WELL AND AT TIMES I HAD TO DOUBLE PUMP THE BREAK TO STOP THE VEHICLE. THIS PROBLEM HAS BEEN ONGOING AND IN RESULT, THERE HAVE BEEN TIMES THAT I ALMOST GOT IN AN ACCIDENT. ADDED PROBLEM:WHEN PUTTING ON MY BREAKS WHILE REVERSING A LOUD SQUEAKING SOUND COULD BE HEARD ALMOST AT ALL TIMES.

FROM DAY ONE DELIVERY, CAR TECHNOLOGY DIDN'T WORK. A COUPLE OF MONTHS, MORE PROBLEMS BEGAN: ODD SECURITY WARNINGS - CAR WOULDN'T LET ME PUT INTO PARK, NOR NEUTRAL, NOR REVERSE. THIS OCCURRED 3 TIMES, SETTING STILL, IN 3 RURAL LOCATIONS. INSTEAD THE SHIFTER OPERATED THE CENTRAL NAVIGATION MAP DIRECTIONS! TWO DEALERS COULDN'T FIX. INVESTIGATION INTO HISTORY, THE CAR HAD UNDISCLOSED DAMAGE TO THE STEERING COLUMN SHIFTER. PARTS WERE REPLACED BEFORE BEING TITLED TO ME. MERCEDES REFUSED TO ASSIST. AT MY EXPENSE I HAD CAR TOWED TO THE DEALER WHO WORKED ON THE COLUMN SHIFTER REPLACEMENT. THEY DETERMINED THE CAR WAS NEVER SET UP PROPERLY BY THE DEALER, AND THEY ALSO REPLACED RELAYS FOR THE STEERING COLUMN. MERCEDES REFUSED TO ACKNOWLEDGE ANY OF THIS EVEN AFTER THE THIRD DEALER REMEDIED. THE FACT THEY DIDN'T SET UP SECURITY PROPERLY, CAUSING POTENTIAL SAFETY PROBLEMS UNABLE TO SHIFT CAR TRANSMISSION AND THERE WERE NO WARNINGS OF CAR NOT SET UP ON DEALER SIDE, IS EXTREMELY DANGEROUS. THEY ALSO NEVER DISCLOSED THIS CAR FOR ADAQUATE OPERATION NEEDS TO INTERACT WITH OTHER MERCEDES CARS. I CAN SEE ADDITIONAL FEATURES RELYING I THIS, BUT A CAR SHOULD NEVER BE INACCESSIBLE TO THE OWNER WHO HAD KEYS IN HAND, AND OWNER DID SET UP HER PROFILE IN THE CAR AND WITH HER PHONE. I WAS TOLD THE FAILURES WERE FAULTY SOFTWARE, FAULTY RELAYS, AND THE ORIGINAL DEALER MUST SET UP CAR FOR PROPER SECURITY. THIS IS NOT THE FIRST TIME I'VE EXPERIENCED A DEALER WHO DIDN'T SET UP A CAR CORRECTLY. BUT THE FIRST TIME IT NEVER INTERFERED WITH THE CAR OPERATION. OVERALL THE CAR SPENT MORE TIME AT THE SHOP THAN IN MY POSSESSION THE 7 MONTHS I LEASED IT. MERCEDES ALSO WOULDN'T LET ME PUT OF THE LEASE AND I HAD TO PAY SUBSTANTIAL MONEY TO BUY OUT THE CAR. MERCEDES I'M CONVINCED THOUGHT I WAS SCAMMING THEM TO GET OUT OF THE CAR. I'VE NEVER BEEN TREATED WITH SUCH DISRESPECT OVER A DANGEROUS MATTER.

A PORTION OF THE GLASS ROOF SHATTERED WHILE I WAS DRIVING DOWN A MULTI LANE HIGHWAY GOING SLOWER THAN THE SPEED LIMIT SINCE IT WAS EVENING COMMUTER TIME. THE ROOF HAS THREE GLASS SECTIONS. THE FORWARD MOST SECTION OF THE GLASS ROOF IS WHAT SHATTERED.