2019 Mercedes-Benz Sprinter 3500 Cargo Van CARGO VAN RWD

The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden "kill" leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. Possibly becoming stranded suddenly, without warning in an extreme cold or hot outdoor temperature, and in areas without cell phone reception is a serious safety concern. A tow is necessary to an authorized Mercedes Service Center. Our safety has unknowingly been put at risk, had this happened in an area of no cell reception and adverse weather conditions. Though well documented and known by Mercedes (Sprinter Source.com and Service Departments) this issue has not been escalated to a Recall level. There were no warning lamps, messages or other symptoms of the problem prior to the failure. We have since learned that this issue is not a matter of 'if it happens' but WHEN it will occur. Yet, warranty coverage is not available until until one becomes suddenly stuck and stranded with an inoperative Sprinter. Yes--this should be a Recall! Wilsonville, Oregon Mercedes Service Center says the above condition is well-known, and Mercedes has recommended a fix with a Mercedes plastic bag covering and a relocation of vulnerable electronics. Our corroded electronics were inspected and confirmed by above Wilsonville Service, and our Sprinter is currently awaiting parts for replacement, all under warranty.

Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.

Driver reported that vehicle started rolling while the vehicle was in Park. The parking brake was engaged. Driver was able to stop the vehicle by physically keeping their foot on the brake. Vehicle sent to dealer. Dealer confirmed issue and repaired. Repair details and video of issue available. Other related issues have been identified on other vehicles.

It appears that driver pressed park and pulled the emergency brake. Its possible it wasn't pressed properly and dealer found no mechanical fault. Vehicle rolled forward and impacted another parked vehicle. This may be related to other issues at RemarkableFoods related to transmission being in "Park" or driver intending to put it in "Park". Video is available for review.

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was informed of the failure. The failure mileage was approximately 10,000.

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the contact was inspecting under the hood of the vehicle. The grommets under the hood detached and the hood fell and struck the contact on the head. The contact sustained bruising on the right arm which did not require medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 3,400.

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

THE MERCEDES-BENZ DEALERSHIP CAN NOT REPAIR THE PROBLEM ON TEH "ECALL" OR THE "BRAKE PEDAL BOLT" BOTH WHICH ARE LIFE THREATENING THEY DEALERSHIP ADVICED ME ON CONTACTING YOU?

WHILE THE VEHICLE WAS NOT RUNNING, STATIONARY AND ON A LEVEL PAD AND ALL DOORS HAD BEEN ELECTRONICALLY LOCKED, THE AUTOMATIC SLIDING DOOR OPENED WITHOUT ANY ACTION BY ME.

THE PASENGER SIDE SEAT BELT BARELY RETRACTS. IT SITS LOOSE. THIS SEEMS TO BE THE CASE WHEN THE SEATBELT IS NOT IN USE.

DRIVER PARKED VAN ON A HILL, PUT THE VAN IN PARK AND EXITED THE VAN. WAS OUT OF THE VAN FOR APPROXIMATELY 15-20 SECONDS. DRIVER HEARD A POP AND A GRIND. TURNED AND WATCHED HIS VAN ROLL DOWN A HILL INTO A HOUSE. INCIDENT WAS ON A CITY STREET IN A NEIGHBORHOOD. VEHICLE WAS STATIONARY.*DT *TR

THE LANE KEEPING ASSIST ON THE MERCEDES SPRINTER 3500 IS UNSAFE. THE BRAKES ARE APPLIED WHEN YOU TOUCH A LANE MARKING CAUSING THE VEHICLE TO SWERVE AND SLOW DOWN RAPIDLY.

TL* THE CONTACT OWNS A 2020 WINNEBAGO RV INSTALLED ON A 2019 MERCEDES-BENZ SPRINTER 3500 CHASSIS. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT AN UNKNOWN DEALER, THE VEHICLE WAS SHIFTED INTO GEAR, THE PARKING BRAKE WAS RELEASED, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE PARKING BRAKE INDICATOR WAS INOPERABLE. SEVERAL MECHANICS ASSISTED THE CONTACT TO GET THE VEHICLE TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL DAYS LATER ON A CAMPING TRIP, THE BRAKES OVERHEATED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504 541-774-1000). THE TECHNICIAN WAS DUPLICATED THE FAILURE AND THE CONTACT WAS INSTRUCTED ON THE CORRECT WAY TO OPERATE THE PARKING BRAKE FUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 2,000. *BF THE CONSUMER STATED THE PRAKING ASSEMBLY WAS REPLACED BY MEDFORD MERCEDES (3240 CRATER LAKE AVE, MEDFORD, OR 97504, 541-774-1000) AND NOW THE BRAKES FUNCTION ACCORDINGLY. *AS

REAR SWAY BARS MISSING BOLTS ATTACHING THEM TO AXLE AND JUST HANGING LOOSE FROM CHASSIS ON TIFFIN WAYFARER MOTORHOME. THIS IS A KNOWN ISSUE AS IDENTIFIED IN TIFFIN WAYFARER FORUMS REPORTED BY NUMEROUS OWNERS. ALTHOUGH TIFFIN WILL CORRECT IT WHEN OWNERS IDENTIFY IT, TIFFIN POINTS FINGER AT MERCEDES ALTHOUGH THEY ARE FINAL DISPATCH OF VEHICLE TO CUSTOMER AND MERCEDES POINTS FINGER AT TIFFIN SAYING TIFFIN REMOVES THE BOLTS DURING ASSEMBLY BUT IT'S NOT A MERCEDES RECALL ITEM OR NOTED CAMPAIGN FOR THEM OR FOR TIFFIN. I PURCHASED MY 2020 TIFFIN WAYFARER 24TW USED WITH 6000 MILES AND ITEM EXISTED AND COACH LEANED AND ROCKED BACK AND FORTH WHEN CORNERING ON CITY STREETS AND WAS BLOWN AROUND ON THE HIGHWAY WHEN TRUCKS PASSING OR WITH CROSS WINDS BUT ONCE CORRECTED DRAMATICALLY IMPROVED ISSUES. I BELIEVE THIS IS A SIGNIFICANT SAFETY ISSUES THAT BEARS INVESTIGATION AND CORRECTION. I HAD MINE CORRECTED AT MERCEDES DEALER IN SILVER SPRING MD AND ALTHOUGH THEY RELUCTANTLY COVERED THE COST, THEY SAID MISSING PARTS ARE NOT COVERED UNDER WARRANTY.*DT*JB

DRIVER AND PASSENGER SEAT BELT RETAINING BOLTS WERE LOOSE AND BECAME DETACHED FROM THE SUPPORT COLUMN. HAD TO MANUALLY REATTACH BOLTS.

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 3500. WHILE APPROACHING A STOP LIGHT AT 40 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING AS IF THE ACCELERATOR PEDAL WERE DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL HARDER TO STOP THE VEHICLE. IN ADDITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLEASANTON (LOCATED AT 5885 OWENS DR, PLEASANTON, CA 94588, (925) 463-2525) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 5,628.