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2019 Ram Promaster VAN 2WD

5
Recalls
13
Complaints

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Complaints
Recalls

13 Complaints

for 2019 RAM PROMASTER
08/30/2021
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Incident Date: 09/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG0KE******
Summary

House AGM battery charging system Hydrogen Sulfide out gassing issue. CO alarm trips while charging from shore power connection. Xantrex XC 2000 Inverter charger is improperly located directly on top of the 330Ah AGM battery. System is located in a sealed bed base platform with limited ventilation. My 2021 Coachmen Nova is out of OEM warranty. The vehicle has not been inspected by Coachmen or dealership. I'm aware of other Owner's having similar issues with at least one catastrophic battery failure.

08/13/2021
Components: SERVICE BRAKES, HYDRAULIC
Incident Date: 06/18/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVDG3KE******
Summary

These brake pads have a stainless steel shim that is attached in such a way that the shim can slide off the back of the brake pad, and slides down and cuts against the brake rotor, effectively cutting the hub away from the rotor braking surface. Creating a very dangerous braking situation.

07/21/2021
Components: ELECTRICAL SYSTEM,SERVICE BRAKES
Incident Date: 06/27/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG9KE******
Summary

On steep road descent, brake warning light came on. No loss of brake function. No incident. Cycling engine off then on clears warning light. Parking brake was off, and brake fluid was completely full. No excessive brake heat or smells. This situation has occurred twice separated by a month's time. Both cases on steep descent. Warning light cause unknown.

03/23/2021
Components: POWER TRAIN,AIR BAGS,ENGINE
Incident Date: 09/14/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG8KE******
Summary

AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIATOR AND MY VEHICLE HAS TO WAIT IN THEIR SHP FOR 30 DAYS UNTIL THEY CAN GET THE NEW RADIATOR. THEY DON'T KNOW WHY IT DIED ON ME.

02/18/2021
Components: ENGINE
Incident Date: 02/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG5KE******
Summary

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

06/22/2020
Components: POWER TRAIN
Incident Date: 01/23/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG7KE******
Summary

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

05/19/2020
Components: POWER TRAIN
Incident Date: 03/12/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG9KE******
Summary

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

04/09/2020
Components: POWER TRAIN
Incident Date: 04/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG7KE******
Summary

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.

03/10/2020
Components: POWER TRAIN
Incident Date: 03/09/2020
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVJG0KE******
Summary

MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.

03/04/2020
Components: SERVICE BRAKES,ENGINE
Incident Date: 12/16/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVBG2KE******
Summary

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

02/06/2020
Components: ENGINE
Incident Date: 12/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVBG2KE******
Summary

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

10/25/2019
Components: AIR BAGS
Incident Date: 10/20/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6TRVAG1KE******
Summary

TL* THE CONTACT RENTED A 2019 RAM PROMASTER 1500. WHILE DRIVING APPROXIMATELY 25 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER A BUMP IN THE ROAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000. *DT*JB*DT *TR

07/16/2019
Components: UNKNOWN OR OTHER
Incident Date: 07/12/2019
Crash: No
Fire: No
Vehicle Identification Number: 3C6URVHG9KE******
Summary

THE DESIGN IN THE CAB AND PLACEMENT OF THE CUP HOLDERS CREATE A SAFETY HAZARD. THE CUP HOLDERS ARE RIGHT NEAR THE FLOOR CAUSING THE DRIVER TO REMOVE THEIR EYES FROM THE ROAD TO GET THEIR CUP, AND EVEN A SPLIT SECOND WITH YOUR EYES OFF THE ROAD COULD CAUSE AN ACCIDENT. THEY NEED TO RAISE THE CUP HOLDERS ON THE DASHBOARD AREA AND FRONT OF THE VEHICLE HIGHER FOR SAFETY. REACHING DOWN IS EQUALLY AS DANGEROUS AS TEXTING AND DRIVING AT THE SAME TIME. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE REACHES DOWN FOR THEIR CUP AND HAS AN ACCIDENT WITH THE POOR DESIGN AND PLACEMENT OF THE CUP HOLDERS. NOTHING HAS HAPPENED YET BECAUSE I RECOGNIZE THE DANGER OF THE DESIGN AND PLACEMENT AND WILL NOT USE THAT VEHICLE FEATURE UNTIL THEY FIND A WAY TO CORRECT IT. I TOOK DELIVERY OF THE VEHICLE LAST WEEK, I ORDERED IT IN JANUARY AND THEY BUILT IT. 07/12/2019 I NOTICED THE ISSUE WHEN I PICKED THE VEHICLE UP FROM THE DEALER.

5 Recalls

for 2019 RAM PROMASTER
29/04/2019
CAMPAIGN NUMBER: 19V333000
SEATS
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Campaign Number: 19V333000
Manufacture: New England Wheels
Components: SEATS
Summary

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

23/01/2020
CAMPAIGN NUMBER: 20V036000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Campaign Number: 20V036000
Manufacture: Chrysler (FCA US LLC)
Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

20/04/2020
CAMPAIGN NUMBER: 20V222000
SEAT BELTS:FRONT:RETRACTOR
An unsecured occupant has an increased risk of injury in the event of a crash.
Campaign Number: 20V222000
Manufacture: TransitWorks
Components: SEAT BELTS:FRONT:RETRACTOR
Summary

TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

05/05/2020
CAMPAIGN NUMBER: 20V250000
SEAT BELTS:FRONT:RETRACTOR
An unsecured occupant has an increased risk of injury in the event of a crash.
Campaign Number: 20V250000
Manufacture: National Van Builders, Inc.
Components: SEAT BELTS:FRONT:RETRACTOR
Summary

National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

24/09/2020
CAMPAIGN NUMBER: 20V582000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Campaign Number: 20V582000
Manufacture: Prime-Time Specialty Vehicles
Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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