EN

2019 Toyota C-HR 5 HB FWD

3
Recalls
13
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 14.3%

Complaints
Recalls

13 Complaints

for 2019 TOYOTA C-HR
01/28/2022
Components: ELECTRICAL SYSTEM
Incident Date: 01/20/2022
Crash: No
Fire: No
Vehicle Identification Number: JTNKHMBX6K1******
Summary

The contact owns a 2019 Toyota C-HR. The contact stated that the vehicle was parked at a shopping center when she attempted to start the vehicle, the vehicle failed to start. The contact stated that there were no warning lights illuminated. The contact called automotive roadside assistance who arrived and jumped started the vehicle. The contact stated that once the vehicle was started, the vehicle was idling very roughly. The contact attempted to shift the vehicle into drive however, the parking brake remained engaged and she could not move the vehicle. The contact was told by roadside assistance to try releasing the parking brake button again. The contact stated that the vehicle then started to move. The contact then moved the vehicle out from the parking lot onto the roadway and while attempting to accelerate, the vehicle would not exceed 15 MPH. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle as a battery memory saver system failure. The battery was replaced. The contact then drove to her residence and contacted the dealer to set up an appointment. The dealer took the vehicle and diagnosed the problem as the memory saver system in the battery. The dealer did not replace the newly purchased battery. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 31,000.

10/31/2021
Components: UNKNOWN OR OTHER
Incident Date: 10/30/2021
Crash: No
Fire: No
Vehicle Identification Number: NMTKHMBX5KR******
Summary

Unknown. I am a member of the military stationed in Germany. I purchased 2019 Toyota CH-R built to US specifications here in Germany. I am unable to register my vehicle on your website or toyota.com since my vehicle has never been registered in the US. Is there a way to register my vehicle in a US database that would facilitate the use of .com websites that require VIN verification?

07/09/2021
Components: VISIBILITY/WIPER
Incident Date: 06/15/2021
Crash: No
Fire: No
Vehicle Identification Number: JTNKHMBX8K1******
Summary

What component or system failed or malfunctioned, and is it available for inspection upon request? Windshield. How was your safety or the safety of others put at risk? Cracked windshield. Has the problem been reproduced or confirmed by a dealer or independent service center? Toyota and Dealer deny responsibility. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

06/17/2021
Components: EXTERIOR LIGHTING
Incident Date: 10/01/2020
Crash: No
Fire: No
Vehicle Identification Number: NMTKHMBX7KR******
Summary

The contact owns a 2019 Toyota C-HR. The contact stated that the driver’s and passenger’s side headlights were dim and failed to provide adequate illumination while driving at night. The headlights failed to operate intermittently. The contact replaced the headlight bulbs however, the failure recurred. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 58,000.

06/17/2021
Components: POWER TRAIN
Incident Date: 05/28/2021
Crash: No
Fire: No
Vehicle Identification Number: nmtkhmbx9kr******
Summary

The contact owns a 2019 Toyota C-HR. The contact stated while driving at various speeds, an abnormal whining sound was coming from the rear axle hubs. The contact had taken the vehicle to a dealer where they informed him that they could not offer any assistance due to the vehicle being out of warranty. The manufacturer was also notified of the failure and a case number was provided. The contact was informed that a representative would call back however, the contact had not received a response. The vehicle was not repaired. The approximate failure mileage was 115,000.

01/19/2021
Components: POWER TRAIN,STRUCTURE,SERVICE BRAKES
Incident Date: 05/15/2020
Crash: No
Fire: No
Vehicle Identification Number: JTNKHMBX5K1******
Summary

1- OCCASSION #1 I MADE A SLOW RIGHT TURN INTO A PARKING SPACE AT WALGREENS. I PRESSED THE BRAKE, THE PEDAL WENT TO THE FLOOR, THE VEHICLE CONTINUED FORWARD, JUMPED THE CURB AND WAS STOPPED BY A FENCE ABOUT 4 FEET IN FRONT OF THE CURB. NO HARM DONE. 2- I MADE A SLOW RIGHT TURN INTO A PARKING SPACE AT SONIC, THE PEDAL WENT TO THE FLOOR, THE CAR JUMPED THE CURB, CONTINUED FORWARD AND STARTED DOWNWARD INTO A RETENTION POND (EMPTY, NO WATER) I WAS ABLE TO STOP THE CAR AFTER I TOOK MY FOOT OFF THE PEDAL AND IT BEGAN TO WORK NORMALLY. MY CAR SCRAPED A FENCE POST AND I HAD TO DRIVE FORWARD INTO THE RETENTION AREA TO FREE MY CAR TO GET BACK ON THE ROAD. THESE INCIDENTS WERE ABOUT 5 MONTHS APART. RELATED - MY AUTOMATIC BRAKING LIGHT HAS FLASHED AND BEEPED WITHOUT ANY SITUATION BEING PRESENT. THE RADAR SENSOR HAS SLOWED THE CAR WHEN CRUISE CONTROL WAS ENGAGED AS A CAR INFANT OF ME PULLED OFF THE FREEWAY TO EXIT.

01/05/2021
Components: VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE
Incident Date: 05/31/2020
Crash: No
Fire: No
Vehicle Identification Number: JTNKHMBX0K1******
Summary

GOT INTO MY CAR AND CLOSED THE DOOR AND THE WINDSHIELD CRACKED, THERE IS NO IMPACT POINT FROM A ROCK, IT JUST CRACKED RIGHT BEFORE MY EYES, IT'S A CRACK ABOUT 20 INCHES LONG, AFTER RESEARCHING THIS, I'VE FOUND THOUSANDS OF PEOPLE HAVING THE SAME PROBLEM, I'VE ALSO SEEN SEVERAL CLASS ACTION LAWSUITS FILED AND WON, THERE NEEDS TO BE A RECALL ON THESE WINDSHIELDS. THANK YOU

11/19/2020
Components: ELECTRICAL SYSTEM
Incident Date: 11/19/2020
Crash: No
Fire: No
Vehicle Identification Number: NMTKHMBX7KR******
Summary

STARTED MY CAR AND THE CHECK ENGINE LIGHT CAME ON CAR SAID TO BRING TO DEALER. WHEN I WAS BRINGING MY CAR TO THE DEALER SUDDENLY MY WHOLE DASH LIT UP AND MY CAR STARTED TO DRIVE STRANGE. THE DEALER THOUGHT IT WAS MY GAS CAP, BUT I MADE THEM CHECK MY CAR AND IT WAS RODENT DAMAGE TO THE WIRES. THEY SAID THIS IS COMMON SINCE CHANGING TO SOY BASED WIRING SINCE IT SEEMS TO ATTRACT ANIMALS, BUT IT IS NOT A WARRANTY ITEM OR RECALL. LUCKILY MY CAR INSURANCE COVERED IT SO IT IS NOT GOING TO COST ME $300+ TO FIX, BUT THIS SHOULD BE A RECALL IF IT IS BECOMING COMMON AND THEY ARE AWARE OF IT. WE HAVE ALSO BECOME AWARE OF OTHER TOYOTA OWNERS WITH NEWER VEHICLES THAT THIS IS HAPPENING TO.

09/28/2020
Components: SERVICE BRAKES
Incident Date: 08/02/2020
Crash: Yes
Fire: No
Vehicle Identification Number: JTNKHMBX3K1******
Summary

TL* THE CONTACT OWNED A 2019 TOYOTA C-HR. THE CONTACT STATED THAT WHILE DRIVING EAST BOUND, SAW A VEHICLE TRAVELING SOUTH BOUND FROM A STOP. THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER DOOR OF THE OTHER VEHICLE, JUMPED A CURB AND KEPT GOING. THE CONTACT STATED THAT THE BRAKE ASSIST DID NOT WORK AND EVEN THOUGH HER FOOT WAS ON THE BRAKE, THE VEHICLE DID NOT STOP, AND HEADED TO A LIGHT POLE. THE CONTACT STEERED TO THE LEFT TO AVOID THE POLE AND CRASHED INTO A BUILDING HEAD ON. THERE WAS NO WARNING. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISED CHEST AND RIGHT ARM. THE CONTACT CALLED HER DAUGHTER WHO TOOK HER TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND WAS TOWED AWAY. THE CONTACT CALLED THE COWBOY TOYOTA DEALER, LOCATED AT: 9525 E R L THORNTON FWY, DALLAS, TX 75228 AND WAS TOLD TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOT CALLED. THE CONTACT STATED THAT WERE UNKNOWN RECALLS, HOWEVER, A THE VIN SEARCH SHOWED ONE RECALL NHTSA CAMPAIGN NUMBER: 19V877000 (SEAT BELT).THE FAILURE MILEAGE WAS APPROXIMATELY 8,322.

07/18/2020
Components: WHEELS
Incident Date: 07/12/2020
Crash: No
Fire: No
Vehicle Identification Number: JTNKHMBX6K1******
Summary

THERE ARE REPORTS ON THE CONTINENTAL TIRE WEB SITE OF CUSTOMERS EXPERIENCING BLOWOUTS WITH FAIRLY NEW PROCONTACT TX TIRES. ON JULY 12, 2020 OUR NEW CAR WITH 13,794 MILES AND NEW PROCONTACT TX 215/60R17 96H TIRES HAD A CATASTROPHIC BLOWOUT ON THE FREEWAY. WE DID NOT HIT ANYTHING, THE TIRES WERE PROPERLY INFLATED AS THEY WERE RECENTLY INSPECTED, AND WE WERE TRAVELING WITHIN THE SPEED LIMIT. THE TIRE SIMPLY FAILED. AFTER BEING TOWED, WE TOOK THE CAR TO AN EXPERT AT LES SCHWAB TIRES WHO SAID THAT HE COULD NOT EXPLAIN WHY A FAIRLY NEW TIRE COULD FAIL SO DRAMATICALLY AND DANGEROUSLY. SINCE OTHER CUSTOMERS ARE REPORTING SIMILAR ISSUES ON THE CONTINENTAL TIRE WEB SITE, I WANTED TO INFORM THE NHTSA THAT THERE COULD BE A POTENTIAL PROBLEM WITH THE QUALITY OF THESE TIRES.

06/09/2020
Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Incident Date: 06/08/2020
Crash: No
Fire: No
Vehicle Identification Number: NMTKHMBX7KR******
Summary

WHILE DRIVING 55 MILES PER HOUR IN HIGHWAYS CAR SPEED DOWN 20 MILES PER HOURS AND COULDN'T ACCELERATE. *TR

06/06/2020
Components: VISIBILITY/WIPER
Incident Date: 06/05/2020
Crash: No
Fire: No
Vehicle Identification Number: NMTKHMBX9KR******
Summary

WHILE SITTING STATIONARY IN THE DRIVEWAY, 4500 MILES ON THE VEHICLE ONE MORNING I NOTICED A LARGE CRACK HAD APPEARED ACROSS THE WINDSHIELD, THE CRACK ORIGINATED AT THE TOP EDGE OF THE WINDSHIELD APPROXIMATELY 52 CM FROM RIGHT SIDE AND 61.5 CM FROM LEFT SIDE, TRAVELING DOWNWARD APPROXIMATELY 12 CM BEFORE ENTERING A SWEEPING CURVE TO THE RIGHT AND CONTINUING FOR ANOTHER 35 CM, TOTAL LENGTH OF CRACK IS CURRENTLY APPROXIMATELY 55 CM. THERE IS NO "STARBURST" PATTERN ALONG ANY PART OF THE CRACK INDICATING THAT THE CRACK FORMED WITHOUT IMPACT FROM FOREIGN MATERIAL. AT NO TIME DURING ANY TRIPS WERE THERE ANY NOISES HEARD CONSISTENT WITH A FOREIGN OBJECT STRIKING THE WINDSHIELD. I AM THE ONLY PERSON THAT DRIVES THE VEHICLE. I BROUGHT THE VEHICLE TO THE DEALER AND THE SERVICE DEPARTMENT INSISTED THAT THE CRACK WAS CAUSED BY A FOREIGN OBJECT STRIKING THE WINDSHIELD, I INFORMED THEM IT HAD BEEN PARKED IN THE DRIVEWAY AND HAD NOT ENCOUNTERED ANY "ROAD HAZARDS" WHILE IN THE DRIVEWAY. THEY THEN STATED IT WAS CAUSED BY ROCKS FLYING THROUGH THE AIR. THEY HAVE REFUSED TO HONOR THE MANUFACTURERS WARRANTY AND INSISTED I PAY FOR THE CORRECTION. TOYOTA HAS A HISTORY OF HAVING DEFECTIVE WINDSHIELDS AS DOCUMENTED IN THE FOLLOWING CLASS ACTION COURT CASE HTTPS://WWW.COURTHOUSENEWS.COM/WP-CONTENT/UPLOADS/2018/03/TOYOTA.CA_.PDF. *TR

11/23/2018
Components: POWER TRAIN
Incident Date: 11/21/2018
Crash: Yes
Fire: No
Vehicle Identification Number: NMTKHMBX9KR******
Summary

TL* THE CONTACT OWNS A 2019 TOYOTA C-HR. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT REVERSED OUT OF THE DRIVEWAY INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V710000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

3 Recalls

for 2019 TOYOTA C-HR
11/10/2018
CAMPAIGN NUMBER: 18V710000
POWER TRAIN:AXLE HUBS
If the bolts loosen and damage the rear brake components, or cause a rear wheel to detach, it would increase the risk of a crash.
Campaign Number: 18V710000
Manufacture: Toyota Motor Engineering & Manufacturing
Components: POWER TRAIN:AXLE HUBS
Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Toyota C-HR vehicles. The rear axle hub bearing bolts may have been insufficiently tightened, causing the bolts to loosen and damage the rear brake components or cause a rear wheel to detach.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

27/03/2019
CAMPAIGN NUMBER: 19V244000
EQUIPMENT:OTHER:LABELS
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
Campaign Number: 19V244000
Manufacture: Gulf States Toyota, Inc.
Components: EQUIPMENT:OTHER:LABELS
Summary

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

11/12/2019
CAMPAIGN NUMBER: 19V877000
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
Campaign Number: 19V877000
Manufacture: Toyota Motor Engineering & Manufacturing
Components: SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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