2020 Jeep Grand Cherokee SRT SUV 4WD

I was evacuating the Colorado Marshall Fires and my 2020 Grand Jeep Cherokee with 20,000 miles just quit while driving down the road. It was slow moving traffic out of the area with 100 MPH winds, heavy smoke and debris flying through the air. As I tried to restart it, there was a message about some sensor, but unclear as to what exactly the message was. The engine would not turn over. The car was partially blocking traffic and caught on fire approximately 10 minutes after it stopped. Those evacuating were down to one lane and navigating around a burning car. No investigation is possible as it is completed burned up. I have followed all of the manufacturer's recommended maintenance schedules and have had zero incidents with this Jeep prior to this. I would like some sort of investigation as to the cause (an assessment of the situation as there is no car left to inspect). I do not want this happening to another person/family as they are trying to get out of a dangerous situation. I was lucky in that there were others evacuating, however, had I been in an isolated area, my dogs and I could have been dead.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on the instrument cluster. The vehicle was towed to the dealer and diagnosed with 45 error codes relating to the vehicle not being able to communicate with the blind spot and doors due to battery failure. The battery was replaced; however, the failure recurred. The vehicle was towed back to the dealer. The contact was uncertain if the dealer diagnosed the vehicle with engine control module (ECM) or body control module (BCM) failure. The dealer informed the contact that the windshield seal was not installed correctly during manufacturing, which caused water to seep in and damage the engine control module (ECM) or body control module (BCM). The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered since it did not have an extended warranty. The failure mileage was 14,787.

Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done

I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy.

My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall.

Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error.

While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me.

I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof.

The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the jeep is that the back window Always makes noise as if it would crack or something.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 mph. The contact was able to shift into neutral and drove the vehicle into a field and the vehicle returned to normal function. Additionally, the gear shifter was not operating as intended. The vehicle was towed to the dealer to be diagnosed. The mechanic located the wiring that failed and was able to return the vehicle to normal function. The contact also wanted to state that the dealer was unable to specify what caused the vehicle to independently accelerate. The gear shifter was repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.

The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor took them out. I took the dealership and they were going to replace it and then I got an email saying it was going to be under investigation. 10-14 days or longer. I am a senior adult and work a part time job. This is my only car. The runaround continues. I received an email about the investigation and no phone number. I just want my car fixed. This was my dream car and now its a nightmare car. As soon as it is repaired I will never have another JEEP. The service has been terrible. The staff at the dealership tried to be helpful but their hands are tied. Frustrated since I did nothing wrong.

Jeep caught fire while parked. Origin of cause states right side of engine is fire origination

The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.

The vehicle Uconnect Radio Unit has malfunctioned since I purchased the vehicle, and the rate of the malfuctions have increased in frequency and duration, and now are impacting different functions of the vehicle such as the Back Up Camera, Navigation, GPS, Heat & Cooling Seat Options, Radio, Blue Tooth, etc. (this head unit [radio] controls, the Navigation, GPS, Backup Camera, Radio, Heated Seat, Cooling Seat. Essentially most of the vehicles comfort and safety features run through the vehicles radio/head unit. When it malfunctions you can lose all or part of the Jeeps functionality such as the back up camera, GPS, Navigation, Bluetooth, seat temperature controls, etc,.

UCONNECT IS THE STEREO IN THIS VEHICLE. IT HAS BEEN REPLACED 4 TIMES. IT GLITCHES AND CAUSES THE SYSTEM TO FREEZE AND RESTART ITSELF. THE DEALERSHIP HAS DONE ALL THEY CAN DO AND SENT ME A PICTURE OF THE RESPONSE THEY RECEIVED FROM JEEP TO WAIT FOR AN UPDATE. I REACHED OUT TO JEEP, THEY TOLD ME TO CONTACT UCONNECT. I DID AND I GET THE SAME RESPONSE, EVEN FROM THE PEOPLE IN HIGHER POSITIONS. MY ISSUES ARE 1) SAFETY - THIS SCREEN IS USED FOR THE BACK UP CAMERAS. WHAT IF I BACK OVER SOMEONE OR SOMETHING? 2) HEATED STEERING WHEEL AND SEATS ARE ALSO CONTROLLED FROM THIS PANEL. I LIVE IN NEBRASKA AND I DO NOT WANT TO FREEZE MY BUTT OFF OR FRY IT OFF JUST BECAUSE I CAN'T ACCESS THE BUTTONS. AGAIN, MY NUMBER ONE CONCERN IS THE SAFETY OF NOT BEING ABLE TO ACCURATELY ACCESS THE BACK UP CAMERAS. I AM SUPPOSED TO WAIT FOR THIS UPDATE TO HAPPEN IN JUNE OR JULY. I HAVE BEEN DEALING WITH THIS SINCE I GOT THE VEHICLE IN APRIL OF 2020. THIS OCCURS WHEN BACKING UP, HOT OR COLD OUTSIDE, DRIVING ANYWHERE, FORWARD, BACKWARDS, IN TOWN, ON THE HIGHWAY. ANY TIME, NO SPECIFIC RHYME OR REASON FOR WHEN IT HAPPENS! I HAVE VIDEOS AS WELL BUT IT APPEARS THAT I CAN NOT LOAD THEM BECAUSE THEY ARE A MOV FILE. THE MILEAGE AND DATES PROVIDED ARE THE MOST RECENT. AS STATED ABOVE, THERE HAVE BEEN SEVERAL INSTANCES AND RADIO REPLACEMENTS.

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 35 MPH, AN AUDIBLE SOUND WAS HEARD AS THE BRAKES MALFUNCTION MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE BRAKES ACTIVATED INDEPENDENTLY CAUSING THE VEHICLE DECELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND WAITED FOR SEVERAL MINUTES BEFORE DRIVING TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO JOHN ELWAY'S CLAREMONT CHRYSLER DODGE JEEP RAM (620 AUTO CENTER DR, CLAREMONT, CA 91711, (909) 962-8100) TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED

I BOUGHT VEHICLE IN MAY 2020 AND HAVE HAD CONTINUED ISSUES WITH MY VEHICLE SINCE DECEMBER 2020. FOUR MONTHS AGO THE RADIO SCREEN STARTED FREEZING OCCASIONALLY. WITHIN A COUPLE WEEKS IT WAS SIGNIFICANTLY WORSE AND HAPPENING MORE FREQUENTLY. THE SCREEN WOULD FREEZE WHILE REVERSING OR WOULD CUT OFF, RESTART OR FREEZE WHILE DRIVING. I HAD THE MISFORTUNE OF DRIVING ON THE HIGHWAY AND AND THE SCREEN FROZE. I HAD TO GET OFF AT THE NEXT EXIT SO I COULD TURN VEHICLE OFF AND ON TO UNFREEZE SCREEN BECAUSE I NEEDED TO USE THE GPS. I BROUGHT VEHICLE IN TO DEALERSHIP ON 1/14/2021 AND WAS TOLD RADIO WOULD NEED TO BE REPLACED AND THE PART SHOULD TAKE 2-6 WEEKS TO RECEIVE PART FROM MANUFACTURER. AS OF 4/6/2021 THE PART HAS NOT BEEN RECEIVED. I CALLED DEALERSHIP TO INQUIRE AND WAS TOLD THAT THE MANUFACTURER DOES NOT SEND NEW ONLY USED REFURBISHED RADIO AND THEY WOULD SEND REPLACEMENT ONCE THE HAD ONE. IN THE MEANTIME IM STUCK WITH A HAZARDOUS INFERIOR VEHICLE. THE MANUFACTURER NEEDS TO BETTER HONOR THEIR WARRANTY IS ESPECIALLY WHEN THERES A SAFETY HAZARD. THE ISSUE NOW OCCURS ALMOST DAILY.

VEHICLE IN MOTION CITY & HIGHWAY. THE ENTIRE VEHICLE DIES. THE ENGINE TURNS OFF, ALL THE LIGHTS DIE, NO STEERING, DASHBOARD & RADIO DIE. A FEW SECONDS LATER THE ENGINE RESTARTS ON ITS OWN, LIGHTS COME ON, DASHBOARD LIGHTS UP AND RADIO WORKS. THE ONE REMAINING ISSUE THAT INDICATES THE PROBLEM IS THAT THE RADIO COMPLETE RESETS TO WHAT I BELIEVE IS THE ORIGINAL SETTINGS. THIS PROBLEM HAS BEEN ONGOING SINCE THE VEHICLE WAS ACQUIRED. IT HAS BEEN IN THE DEALERSHIPS MULTIPLE TIMES AND THEY OF COURSE CAN NOT DUPLICATE SO THEY SEND ME ON MY WAY. THEY HAVE HELD THE JEEP TO DRIVE BUT CLAIM THEY CANNOT DUPLICATE. ALSO THERE ARE NO CODES SHOWING WHEN THEY CHECK. TRY DRIVING AT 65 MPH WITH A DEAD CAR. AGAIN THIS HAS BEEN HAPPENING FOR ABOUT A YEAR

I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE.

AT FIRST START UP SITTING IN GARAGE, THE MAIN DISPLAY FOR THE SPEEDOMETER IS TOTALLY BLANK, OR HAS A WHITE SCREEN WITH. NO INFORMATION AT ALL. AFTER YOU EXIT THE VEHICLE AND RETURN IN 10 OR 15 MINUTES TO START AGAIN THE DISPLAY STARTS TO WORK THIS HAS HAPPENED ABOUT 6 TIMES IN THE PAST YEAR. DEALER CAN'T FIND ANY ISSUES AFTER MULTIPLE VISITS. HARD TO DRIVE WITH NO VISIBLE SPEED INDICATION

THE CHECK ENGINE LIGHT KEEPS COMING ON IT HAS TO DO WITH THE EMISSIONS CONTROL THE VEHICLE DOES NOT RUN PROPERLY. IT HAS BEEN IN THE SHOP 3 TIMES GOING ON NUMBER 4 FOR THE SAME EXACT PROBLEM. I WAS TOLD THAT IT FALLS UNDER THE LEMON LAW BECAUSE THE EMISSIONS CONTROL SYSTEM IS DEFECTIVE IN THAT VEHICLE. MY WIFE WAS DRIVING THE VEHICLE WITH OUR THREE MONTH OLD GRANDCHILD AND THE VEHICLE WOULD NOT ACCELERATE WOULD NOT MOVE AT ALL IN TRAFFIC ON A BUSY HIGHWAY WITH VEHICLES PASSING BY HER AT 45 TO 50 MILES AN HOUR.

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO DISPLAY FAILED TO REMOVE THE REAR VIEW CAMERA IMAGE AFTER SHIFTING OUT OF REVERSE. THE VEHICLE WAS TAKEN TO NUCAR CHRYSLER DODGE JEEP RAM OF TILTON (40 E MAIN ST LOT C, TILTON, NH 03276, (603) 729-1167) WHERE IT WAS DIAGNOSED WITH NEEDING THE RADIO DISPLAY TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V191000 (BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,021.

I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB

PURCHASED NEW IN SEPTEMBER. CURRENTLY HAS 2100 MILES. CRUISE CONTROL "STICKS" AND FAILS TO DISENGAGE AT THE CONTROLS. WHEN THE ACCELERATE CONTROL IS DEPRESSED AND RELEASED, THE VEHICLE WILL CONTINUE TO ACCELERATE WITHOUT CAPPING THE INCREASE IN ACCELERATION UNTIL THE SYSTEM IS DISENGAGED WITH THE BRAKE PEDAL. VERY DANGEROUS! THIS SCENARIO OCCURS BOTH AT LOWER AND HIGHER SPEEDS OVER 55.

2020 JEEP GRAND CHEROKEE OVERLAND. CONSUMER WRITES IN REGARDS TO ENGINE TROUBLE. *LD THE CONSUMER STATED THE ENGINE FAILED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOTIFIED. *JS

WHILE DRIVING 60 MILES PER HOUR ALONG THE SOUTHBOUND EXPRESS LANE OF GARDEN STATE PARKWAY MY NEW 2020 JEEP GRAND CHEROKEE STARTED SHAKING. WITHIN SECONDS, I PULLED ON TO THE GRASSY AREA NEXT TO THE FAST LANE WHERE MY VEHICLE DIED. AFTER GETTING TOWED TO THE DEALERSHIP, I WAS NOTIFIED THAT MY NEW CAR WITH 329 MILES ON IT IS IN NEED OF A NEW ENGINE, NEW BATTERIES AND NEW STARTER. OF NOTABLE CONCERN ON THE REPAIR ORDER IS THE FOLLOWING: "WHAT IS PRESENT INSIDE INTAKE MANIFOLD IS PIECES OF METAL." WHILE THE CASE IS NOT YET CLOSED, CHRYSLER INFORMED ME THEY INTEND TO FIX THE VEHICLE UNDER WARRANTY AND RETURN IT TO ME. THIS IS A SERIOUS SAFETY CONCERN AND I FEAR THE BLOWN ENGINE, DEAD BATTERIES AND STARTER COULD HAVE CAUSED ADDITIONAL, UNRECOGNIZED DAMAGE.

I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION.

THERE IS A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE WHILE IN MOTION. IT IS GETTING WORSE AND WE ARE NOT SURE WHAT IT IS AND THE SERVICE DEPARTMENT HAS BEEN UNABLE TO FIX IT. WE ARE CONCERNED WITH IT GETTING WORSE THE MORE MILES WE PUT ON THE CAR.

HOLDING THE "+" BUTTON DOWN FOR MORE THAN A SPLIT SECOND CAUSES THE SPEED TO QUICKLY INCREASE IN 5 MPH INCREMENTS. WHILE DRIVING ON THE INTERSTATE AT 65 MPH, I PRESSED THE "+" KEY AND WITHIN SECONDS THE SPEED CONTROL SETTING JUMPED TO 95 MPH. I HIT "CANCEL" AS FAST AS I COULD. IN JEEP'S 2017 AND 2019 MODELS THAT I OWNED THE SPEED INCREASED GRADUALLY WHEN THE "+" KEY WAS DEPRESSED. TH SELLING DEALERSHIP CHECKED OUT THE VEHICLE AND REPORTED TO ME THAT IT WAS WORKING AS DESIGNED. SEE ATTACHMENT.

TRANSMISSION LOST POWER WHILE DRIVING. WAS NOT ABLE TO KEEP RATE OF SPEED. CAR STOPPED AND WOULD NOT GO INTO GEAR STRANDED IN TRAFFIC.

THE SOS BUTTON IN THE CAR AND THE ASSIST BUTTON IN THE CAR DON'T WORK. IF YOU PUSH EITHER YOU GET A BUSY SIGNAL. SOS IS FOR EMERGY HELP. I TOOK IT TO THE DEALRESHIP. AFTER A COUPLE WEEKS OF FCA COLLECTING DATA THEY FINALLY TOLD THE DEALERSHIP IT IS A KNOW PROBLEM. I HAVE THE CAR BACK, BUT, THESE FEATURES DO NOT WORK. IF MY CELL PHONE IS DAMAGE I CAN NOT USE SOS TO GET HELP. THEY SAID THEY WOULD LET ME KNOW WHEN THERE IS A FIX.

TL* THE CONTACT LEASED A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR AND STALLED. THE "AUTO PARK ON ,PLACE VEHICLE IN PARK' MESSAGE WAS DISPLAYED. IN ADDITION, THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACTED ATTEMPTED TO RESTART VEHICLE SEVERAL TIMES. THERE WAS AN ABNORMAL BURNING SMELL DETECTED AND SMOKE EMERGING FROM VEHICLE. THE VEHICLE WAS TOWED TO BROWN'S JEEP CHRYSLER DODGE RAM (483 NY-112, PATCHOGUE, NY 11772(631) 289-8500) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,800. *DT THE CONSUMER STATED THE VALVE BODY, TCM AND BATTERY WERE REPAIRED/REPLACED. THE VEHICLE CONTINUED TO HAVE DIFFICULTY ACCELERATING AND DECELERATING. *JS

I WAS AT A RED IGHT, ON A BUSY ROAD. THE LIGHT TURNED GREEN, I WAS THE FIRST CAR STOPPED IN THE TURNING LANE. THE LIGHT TURNED GREEN,AND AS I TURNED, THE CAR INTO THE LANE, IT ROLLED FOWARD FOR A SECOND WHEN I TOOK MY FOOT OFF THE BRAKE, THEN IT LEPT FORWARD, STALLED, THEN SAID ON THE DISPLAY THAT THE CAR NEEDED TO BE PUT IN PARK BEFORE STARTING THE ENGINE. I WAS IN THE MIDDLE OF THE INTERSECTION GOING ACROSS ONCOMING TRAFFIC.

WEDNESDAY, AUGUST 5 2020, WAS DRIVING ABOUT 3 MILES FROM MY HOUSE WHEN I NOTICED MESSAGE ON DASHBOARD "PLACE CAR IN PARK TO START CAR". THOUGHT IT WAS ODD BECAUSE I WAS DRIVING. I THEN NOTICED CAR WAS OFF SO PLACED IN PARK (ON THE ROAD BTW) AND STARTED IT UP AGAIN. NO MORE ISSUES THAT DAY. NEXT MORNING, AUGUST 6TH, CAR SHUT DOWN AGAIN IN NEARLY THE SAME LOCATION. THIS TIME TRAFFIC WAS MUCH BUSIER AND I WAS IN RIGHT LANE WITH CARS BEHIND ME TRAVELING 45-50 MPH AND TO THE RIGHT WAS A MERGE LANE WITH MULTIPLE CARS COMING OVER...CAR SLOWLY GLIDED INTO THE MERGE LANE AS EVERYONE BECAME AWARE I WAS IN DISTRESS AND ALLOWED ME TO MOVE OVER. CAR WOULD NOT RESTART AND WAS ACTUALLY LOCKED IN PARK, SO I WAS UNABLE TO MOVE CAR FROM TRAFFIC LANES. CALLED POLICE AND TOW TRUCK WHO BROUGHT IT TO A JEEP DEALERSHIP. IT WAS A VERY DANGEROUS SITUATION TO BE IN DURING EARLY MORNING COMMUTE TIME. NOW ITS SATURDAY AND I HAVE NO COMMUNICATION AS TO WHAT THE PROBLEM MAY BE, SO I SEARCHED SOME INTERNET AND LEARNED THIS HAS BEEN GOING ON FOR AWHILE WITH JEEPS. I WAS PROVIDED A LOANER CAR BY THE DEALERSHIP.

YOU CANNOT PROPERLY FILL YOUR GAS TANK WITHOUT HAVING TO MANIPULATE THE PUMP HANDLE THE WRONG WAYS. EVERY TIME I'VE HAD TO FILL UP I HAVE TO SIT THERE AND CONSTANTLY HAVE TO RESET THE PUMP HANDLE BECAUSE ALL THE PUMP THINK THE TANK IS FULL. THIS IS A SAFETY ISSUE BECAUSE I NEVER KNOW WHEN THE TANK IS ACTUALLY FULL. I'VE EVEN PUT THE AUTO FILL HANDLE ON AND WHEN IT KICKED OFF THE PUMP WENT FLYING OUT AND GAS SPILLED EVERYWHERE. I HAVE NEVER HAD A PERFECT EXPERIENCE PUTTING GAS INTO MY JEEP SINCE I'VE BOUGHT IT. I'M ALWAYS AFRAID TO PUT THE AUTO FILL HANDLE ON AND TAKE MY HAND OFF THE PUMP.

AFTER ONLY 350 MILES MY ENGINE STARTED SPUTTERING AND HAD TO PULL OVER. BY THE TIME WE STOPPED THE CAR THE SPUTTERING WAS VIOLENTLY SHAKING THE VEHICLE. WE HAD TO GET IT TOWED ONLY FOR THE DEALER SHIP TO TAKE SEVERAL HOURS TO REPLACE A SPARK PLUG. - AT ALMOST ALL TIME THERE THE AIR CONDITIONER NEVER SEEMS TO GET TO THE DESIRED TEMPERATURE FOR MORE THAN 20 SECONDS. WHEN AT A STOP, THE A/C IS NON EXISTENCE AND TEMPS DROP SIGNIFICANTLY. UNLESS YOU HAVE IT SET TO MAX A/C IT WILL NEVER FEEL COLD/HOT. - THE TRANSMISSION IS EXTREMELY ROUGH AT ALL TIMES, IT CAN JERK YOU BACK AND FORTH WHILE IT SWITCHES GEAR.

TRAVELING AT 50 MPH DEER JUMPED INTO CENTER OF THE ROAD I HIT THE BREAKS SWERVING RIGHT, THE FRONT DRIVER SIDE BREAK LOCKED AND DIDN'T RELEASE. VERY HARD PULL TO THE LEFT ON THE STEERING WHEEL AS ANOTHER DEER CAME I TRIED VEERING RIGHT THAT TIRE WAS LOCKED THREW MY BACK PASSENGER TIRE INTO THE CURB BOUNCED THE VEHICLE REAR TO THE LEFT FRONT TIRE STILL LOCKED UP MADE THE VEHICLE SPIN EVENTUALLY ROLLING TWO OR THREE TIMES .

CENTER DISPLAY THAT CONTAINS BACKUP CAMERA IMAGES, CLIMATE CONTROL, RADIO, NAVIGATION AND MANY OTHER FUNCTIONS IS INOPERABLE MOST OF THE TIME. THIS PROBLEM RECURS DAILY, AND THE DISPLAY IS INOPERABLE 90+% OF THE TIME. THE ABSENCE OF AN OPERABLE BACKUP CAMERA DISPLAY IS A SIGNIFICANT SAFETY ISSUE. *TR

LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS TOLD I HAD TO PAY FOR IT. I FIND THAT INSENSITIVE, RUDE & UNPROFESSIONAL. IT HADN'T BEEN 24 HRS THAT I HAD THE CAR, I ONLY HAD 88 MILES ON THE CAR AND I WAS BEING ASKED TO PAY FOR A LOANER FOR A CAR THAT BROKE DOWN BECAUSE OF A MANUFACTURE DEFECT. IM ASSUMING BECAUSE I FILED A COMPLAINT WITH JEEP, THEY PRESSED THE DEALER TO LOOK AT THE CAR ASAP. I RECEIVED A CALL TO SAY I RAN OUT OF GAS. MY GAS INDICATOR SHOWED I HAD A HALF TANK OF GAS. THE FUEL SENDING UNIT WHICH SENDS A SIGNAL TO THE GAS GAUGE ON THE DASH, LETTING YOU KNOW HOW MUCH FUEL IS IN YOUR THE TANK WASN'T WORKING. THE SENDING UNIT IS INTEGRATED WITH THE TANK FUEL PUMP & STRAINER. SO BOTH MY FUEL PUMPS NEED TO CHANGE. THE MAIN FUEL PUMP IS ON BACK ORDER AND I WAS TOLD I COULD BE WAITING WEEKS OR MONTHS FOR THE PUMP TO COME IN. I WAS TOLD AS LONG AS I GAS UP MY CAR EVERY 200-250 MILES I "SHOULD" BE FINE UNTIL THE FUEL TANK COMES IN. I WAS VERY DISAPPOINTED WITH JEEP CUSTOMER SERVICE. NOT ONLY WERE THEY UNAPOLOGETICALLY BUT THEY DID NOT TRY TO FIND A WAY TO ACCOMMODATE ME FOR A PROBLEM THAT THEY WERE RESPONSIBLE FOR. SADLY I JUST RECEIVED THIS CAR ON A 42 MONTH LEASE. I HAVE TO WAIT FOR THE CAR TO BE FIXED AND PRAY THAT I DON'T GET STUCK ON THE ROAD AGAIN OR ANY OTHER PROBLEM ARISE. I WOULDN'T WORRY ABOUT MY 42 MONTH LEASE IF I KNEW I COULD RELY ON THEIR CUSTOMER SERVICE. *TR

WAS PULLING INTO SHOP ON NICE SUNNY DAY. I TURNED TAKING A RIGHT OFF ROAD AND SOME LADY SWERVED RIGHT OFF ROAD AND HIT ME DOING 50MPG. THIS CAUSED ME TO GO FORWARD IN VEHICLE AND ACCELERATE AT A HIGH SPEED. I THEN HIT A METAL CARPORT WHICH CRASHED ON MY ROOF. BUSTED SUNROOF, HIT SIDE OF BRICK WALL ON PASSENGER SIDE AND THEN WENT DOWN INTO A STEEP DITCH AND PARTIALLY BACK UP. NONE OF THE AIRBAGS DEPLOYED. I DID SEE ONE BLACK OVAL SHAPED AIRBAG BEHIND THE FRONT DRIVER TIRE AFTERWARDS. JEEP WAS TOTALED. FRONT END WAS DEMOLISHED LOOKED LIKE A BIG MOUTH. BOTH WHEELS WERE TURNED IN AND BUSTED. IT WAS CRUSHED.. SIDES WERE COMPLETELY DENTED IN. NOT SURE IF I ACCELERATED OR THE VEHICLE DID ON ITS OWN AS I HAVE NO RECOLLECTION. NOTIFIED JEEP THEY SENT SOMEONE OUT TO DO A REPORT AS I WAS INJURED. *TR

WHEN CHANGING A FLAT TIRE ACCORDING TO THE DIRECTIONS IN THE OWNER'S MANUAL, AND ON A FLAT SURFACE AND USING THE JACK THAT WAS INCLUDED IN THE VEHICLE...AFTER JACKING THE CAR UP TO THE APPROPRIATE HEIGHT TO CHANGE THE TIRE, THE JACK FAILED AND THE CAR FELL. THE JACK WAS TWEAKED OUT OF SHAPE. LUCKILY NO ONE WAS INJURED BUT THE JACK IS NO LONGER USABLE. *TR

WHILE I WAS DRIVING DOWN THE ROAD THE TRANSMISSION FAILED AND I HAD TO HAVE THE VEHICLE TOWED AND THE TRANSMISSION REPLACED. THE VEHICLE ONLY HAD 460 MILES TOTAL AT THAT TIME. THE VEHICLE NOW HAS 940 TOTAL MILES AND I AM BEGINNING TO FEEL HARD SHIFTING AND SLIPPING WHILE DRIVING, THAT SEEMS TO ME THAT THE NEW TRANSMISSION THEY PUT IN THE VEHICLE IS GOING BAD ALREADY. I WILL BE TAKING IT BACK TO THE DEALER TO HAVE THEM LOOK AT IT. I WAS ON A CITY STREET GOING STRAIGHT AT APPROXIMATELY 30MPH. *TR

THE CAR WAS PARKED ON A CITY STREET, AND THE ENGINE OFF OVER NIGHT SOMETIME EARLY IN THE MORNING WITH THE CAR STILL OFF AND PARKED AN ELECTRICAL FIRE STARTED ON THE FRONT PASSENGER SIDE.

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE RAPIDLY ACCELERATED AFTER TAPPING THE PLUS SIGN BUTTON ON THE STEERING WHEEL WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DEACTIVATE THE CRUISE CONTROL. DAN WELLE CHEVROLET BUICK, CHRYSLER DODGE JEEP RAM LOCATED AT (1505 MAIN ST S, SAUK CENTRE, MN 56378) AND JUETTNER MOTORS LOCATED AT (1900 BROADWAY ST, ALEXANDRIA, MN 56308) WERE CONTACTED AND THE CONTACT WAS INFORMED THAT THE CRUISE CONTROL FEATURE OPERATED AS INTENDED. THE MANUFACTURER WAS ALSO NOTIFIED ABOUT THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,100.

I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL, HEAT WOULD EXIT THE VENTS WHEN USING THE AIR CONDITIONAL. THE CONTACT STATED HE HAD TO OPEN THE WINDOWS FOR 10-15 MINUTES TO BE ABLE TO ENTER THE VEHICLE, DUE TO THE EXTREME HEAT INSIDE THE CAB. THE CONTACT WAS CONCERN THAT THE FAILURE WOULD OCCUR WHEN EXTREME HOT CLIMATE WEATHER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER VICTORY CHRYSLER DODGE JEEP RAM LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, WHERE MADE AWARE OF THE FAILURE. DIAGNOSED WITH NEEDING UNKNOWN ELECTRONICALLY TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 298.

WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.

WHEN USING THE REAR PARK ASSIST, WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE HAS SPONTANEOUSLY ACCELERATED WHILE GOING IN REVERSE, REQUIRING ME TO HARD BREAK TO AVOID COLLISION. THIS HAS HAPPENED MULTIPLE TIMES.

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.