2020 Kia Niro Hybrid SUV FWD

I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.

Driving in my 2020 Kia Niro EV EX in the right lane of a 2-lane northbound highway at 3PM on a weekday, clear-weather, I changed lanes into the left lane when all of the sudden the Lane Keeping Assist malfunctioned and startlingly and abruptly jerked me across the double yellow lines into oncoming southbound traffic. I tried to steer the car back into the northbound lanes but the steering wheel was frozen. The malfunctioning Lane Keeping Assist seemed to have completely taken control of the steering wheel. An oncoming southbound car hit me colliding with my front passenger hood, panel and front passenger wheel. Upon impact, my dashboard lit up with warning messages, as the collision sent my car sailing back into the northbound side of the highway crashing perpendicularly into the highway perimeter chainlink fence and parking post. My airbags did NOT deploy! That is 100% airbag failure in a front wheel collision in a front-wheel drive vehicle. Police report taken at site of the incident. My insurance was notified. Insurance advised me to report these mechanical malfunctions to the Kia dealership. I reported to Kia Van Nuys dealership who set up service diagnostics in the dealership Service center. However, Kia Van Nuys Service refused to diagnose the car telling me to "take the car to a body shop" because they could not diagnose the mechanical/technical issue before body damage was repaired.

My husband and I have both experienced an abrupt jolt when the Lane Keeping Assist is activated. It's not the "normal" tug that alerts you when drifting. And sometimes this startling jolt is activated when not changing lanes. Also, for a split second when the Lane Keeping Assist has this unexpected abrupt jolting that tries to force you into the lane, the steering wheel locks for a split second which is more frightening because for a split second you lose control of the car. In my other Kia Niro EV, I reported this to Kia Van Nuys dealership and went on a "test" drive with a mechanic. At that time my other vehicle (also reported here due to a collision) did not exhibit this "jolting, jerking" experience. I have asked other people I know who own or lease this Kia Niro EV if they experienced anything unusual with the Lane Keeping Assist. All reported this same "abrupt jolting" experience which was so concerning, they were "forced to disable the Lane Keeping Assist" for fear it might cause an accident.

The Adaptive Cruise Control System is not working. It is available for inspection upon request. The cruise control system does not reset, but rather retains the last set point. When I start the car and touch the accelerator, the car assumes the last set speed setting. In my case that is 60mph. It does not matter what I do, the car accelerates to 60mph. I can "cancel" the setting", tap on the brakes, or try to reset the system to a different speed. I am trying to get an appointment with the dealer for his evaluation. There have been no accidents on my part, but it is very scary that the car just takes off. there were no warnings, lamps, or messages on any of the car consoles. This is a a significant failure, potentially life threatening.

VOLUME ON VESS AND BACKUP ALERT SYSTEM GREATLY EXCEEDS RECOMMENDED LEVELS, TO THE POINT WHERE BACKING UP OUT OF GARAGE CAN ANNOY NEIGHBORS IN THEIR HOMES. WHEN BACKING OUT OF A PARKING SPOT AT A LOCAL STRIP MALL, THE VOLUME OF THE BACKUP ALERT FROM THE VESS WAS SO SHOCKING THAT IT STARTLED A PEDESTRIAN, CAUSING THEM TO TRIP AND ALMOST FALL ON THEIR FACE. KIA DOES NOT PROVIDE A WAY TO REDUCE VESS VOLUME TO CLOSER TO NHTSA RECOMMENDED LEVELS. ALSO, VESS STAYS ENGAGED UP TO AROUND 23 MPH, MAKING IT AN ANNOYANCE TO PEOPLE WE SHARE THE ROAD WITH UNDER LOWER SPEED CONDITIONS SUCH AS NEIGHBORHOOD STREETS.

WE PURCHASED A NEW 2020 KIA NIRO EX PREMIUM PHEV ON 10/10/2020 AND REGRET IT. LESS THAN A WEEK AND 50 MILES IN WE HAD THE "CHECK ACTIVE AIR FLAP SYSTEM" WARNING. APPARENTLY THIS A KNOWN PROBLEM, HTTPS://WWW.KIANIROFORUM.COM/THREADS/2020-PHEV-CHECK-ACTIVE-AIR-FLAP-SYSTEM.9142/ HOW RIDICULOUS THAT A WELL KNOW AND VERY WIDESPREAD FAULT LIKE THIS IS NOT ADDRESSED BY THE MANUFACTURER BEFORE THE SALE. THE 1-800 PEOPLE WERE WELL AWARE OF THE PROBLEM BUT COULD NOT ANSWER EVEN THE MOST SIMPLE QUESTION. Q - IS THE VEHICLE SAFE TO DRIVE? A - IF YOU FEEL THE VEHICLE IS UNSAFE THEN DON'T DRIVE IT. VERY CAVALIER BUT I SUSPECT THE REP WAS NOT PROVED DETAIL AND SCRIPT. I HAVE ATTEMPTED TO CONTACT KIA DIRECTLY AND ALSO VIA THE BBB. FROM WHAT I SEE THE DEALER IS ALSO A VICTIM. I AM BUILDING MY CASE FOR A LEMON LAW RETURN. HOW SAD A LARGE AND EXCITING PURCHASE GOES WRONG SO QUICKLY AND THAT BASIC SAFETY QUESTIONS CAN'T BE ADDRESSED. *LN CONSUMER STATED VEHICLE WOULD RANDOMLY STOP AUTOMATICALLY AND EMERGENCY BRAKE WOULD ENGAGE ON IT'S OWN. SCAN SHOWED FAULTY BODY CONTROL MODULE WHEN CONSUMER FIRST PURCHASED THE VEHICLE.*JB *TR

THE SERVICE ENGINE VALVE WITH "CHECK ACTIVE AIR FLAP SYSTEM" ERROR MESSAGE IS DISPLAYED. THE DIAGNOSTIC ERROR THAT COMES UP IS AAF - P059F. ACCORDING TO THE DEALER AIR COMPRESSION TEST WERE COMPLETED AND PROPERLY FUNCTIONING. I HAVE SUBMITTED 3 PICTURES WITH THE SAME ERROR MESSAGE CODE TO THE DEALER AND THEY STATE NOT ALL SAVED IN THE CAR'S ECM. THE LIGHTS CAME ON WHEN STARTING AS WELL AS WHILE DRIVING. NOTICED THAT THE CAR TAKES LONGER TO CHANGE GEARS OR GO INTO EV MODE.