EN

2020 Kia Sorento SUV FWD

0
Recalls
19
Complaints
Overall rating

Safety Ratings.

NHTSA’s 5-Star Safety Ratings help consumers compare vehicle safety when searching for a car. More stars mean safer cars.

Frontal Crash
Side Crash
Rollover
Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side
Overall Side Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Driver
Passenger
Overall Side Pole Star Rating

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Rollover Star Rating

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Rollover Risk: 15%

Complaints
Recalls

19 Complaints

for 2020 KIA SORENTO
01/09/2022
Components: SERVICE BRAKES
Incident Date: 01/08/2022
Crash: No
Fire: No
Vehicle Identification Number: 5XYPH4A57LG******
Summary

Was approaching a light at 40 mph when light turned green. Road was slightly wet. Applied break and it would not engage. Went thru red light and fortunately no car had started thru intersection. Pumped breaks snd they finally engaged but engine was not steady. Kind of up and down on speed 1/8/2022 at snot 4 pm

10/26/2021
Components: SEAT BELTS
Incident Date: 10/15/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 5XYPG4A38LG******
Summary

I was driving on the highway at 65 mph with other flow of triffid. As I was crested a hill, I had notice ahead there was emergency vehicles ahead about half-three quarter mile and I had let go of the accelerator. By the time I had looked down in front of me there was a vehicle that appeared to not have stopped due to not seeing any brake lights. By the time I realized the vehicle had stopped, I rear ended him. During the collision the was six people in the vehicle including myself. Me, my wife and four of our children. Ages 13, 11, 7 & 2. The 2 yr old was in a car seat. Out of the the 6 seatbelts that were buckled were dislodged from it receptacle. The 11 yr old daughter was flung to the front of the vehicle hitting her head into the dashboard causing a concussion and neck pain. The front facing car seat had its buckle dislodged but the 2yr old did not sustain any injuries. Both of them sitting in the 2nd row. The 13 yr old in the 3rd row, his seatbelt was dislodged and sustain bruising and scrapes on his right side of his face. The 7 yr old complained about his stomach, but his seat belt did not dislodge. And my wife had sustained bruising around her waist and a broken collarbone. Theses seatbelts should not have dislodged from its receptacles if the were clicked in. I always make sure that everyone has there seatbelts on before operating the vehicle.

09/26/2021
Components: UNKNOWN OR OTHER
Incident Date: 09/24/2020
Crash: No
Fire: No
Vehicle Identification Number: 5xyph4a56lg******
Summary

The moon roof is not closing. When trying to close it, it makes clicking noises and goes slow to close but then just goes half way of less and opens all the way up. The inside cover is the only thing that closes. I’ve checked to see if any debris is stuck but nothing is there and I cannot close the window at all.

07/17/2021
Components: UNKNOWN OR OTHER
Incident Date: 07/17/2021
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A36LG******
Summary

I was driving on my way to work and suddenly I heard a Boom and the car turn off, all the warning signs came on, no power steering while I’m driving at 45 mph. Few seconds later the car turns on by itself. All this while I was driving. I was so scared. There was other vehicles around me, I was afraid to hit them or them to hit me.

05/03/2021
Components: STEERING,ENGINE,FUEL/PROPULSION SYSTEM
Incident Date: 05/03/2021
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A37LG******
Summary

MY CAR STALLED AS I STARTED TO DRIVE. AS I STARTED TO PARK AGAIN IT SHUT DOWN. I WAITED A FEW MINUTES AND IT STARTED AGAIN. MY INTENTION IS TO GET IT TO THE DEALERSHIP ASAP.

04/28/2021
Components: WHEELS,UNKNOWN OR OTHER
Incident Date: 08/08/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPK4A58LG******
Summary

I BOUGHT A BRAND NEW KIA SORENTO. AFTER ABOUT 7000 MILES I NOTICED CHUNKS OF RUBBER MISSING FROM MY TIRES. I CALLED KHUMO THEY TOLD ME TO TAKE IT TO KIA. I TOOK IT TO MY DEALER AND THEY DID NOTHING. NOW I HAVE 20000 MILES ON MY VEHICLE AND THE SAME TIRES ARE CUPPING. THIS IS GOING TO END UP WITH SOMEONE DYING AND I DO NOT WANT TO BE THAT PERSON.

04/19/2021
Components: VISIBILITY
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPGDA30LG******
Summary

TL* THE CONTACT OWNS A 2020 KIA SORENTO. THE CONTACT STATED THAT THE TRIM PIECE LOCATED UNDER THE WINDSHIELD REFLECTED A DISTRACTING GLARE FROM THE VENTS ONTO THE WINDSHIELD. THE CONTACT STATED THAT THE REFLECTION OBSTRUCTED HIS VISION WHILE DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0.

04/05/2021
Components: SERVICE BRAKES
Incident Date: 04/04/2021
Crash: Yes
Fire: No
Vehicle Identification Number: 5XYPG4A31LG******
Summary

VEHICLE STOPPED IN FRONT OF US ON A STATE HIGHWAY. I SLAMMED ON THE BRAKES. THE CAR FAILED TO STOP WITHIN REASONABLE DISTANCE AND PULLED HARD TO THE LEFT. CAUSING US TO STRIKE A CONCRETE WALL DESTROYING THE CAR AND MASONRY WALL. THREE OCCUPANTS SUSTAINED MINOR IMJURIES. BRAKES ALWAYS FELT WEAK BUT SINCE WE BOUGHT IT AS A NEW CAR WE DIDN'T KNOW ANY BETTER. UPON LOOKING OVER THE CRASH SCENE ONLY A SINGLE SKID MARK WAS OBSERVED FROM OUR CAR. IT APPEARS THAT THE BRAKES ON THE RIGHT SIDE OF THE CAR DID NOT ENGAGE OR THE ABS SYSTEM MALFUNCTIONED CAUSING ONLY THE LEFT SIDE TIRES TO BRAKE FULLY. I AM AWARE OF BRAKE ISSUES WITH THIS MODEL CAR AND IT MAY HAVE CONTRIBUTED TO THE CRASH. CAR WAS SEEMED A TOTAL LOSS.*DT

03/10/2021
Components: VISIBILITY/WIPER
Incident Date: 03/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 5XYPGDA30LG******
Summary

RIGHT REAR PASSENGER WINDOW CATASTROPHICALLY EXPLODED. RESIDENTIAL STREET APPROX 10MPH. BREAKING FOR STOP SIGN. TEMPERATURE 63F. OVERCAST. WINDS RELATIVELY HIGH(APPROX 20+ MPH). NO SIGN OF IMPACT. IVE HAD THE VEHICLE 7 MONTHS. COULD HAVE CAUSE OPTICAL INJURY IF A SMALL PASSENGER OR CHILD SEAT WAS IN THAT LOCATION. WINDOW SHATTERED INTO THOUSANDS OF SMALL PIECES COVERING 1/2 OF THE REAR SEAT AREA. NO PREVIOUS DAMAGE TO VEHICLE.

02/21/2021
Components: POWER TRAIN,ENGINE
Incident Date: 02/20/2021
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A39LG******
Summary

I HAVE A 2020 SORENTO THAT HAS ~9,000 MILES ON IT. I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE OVERHEAT CHIME STARTED GOING OFF AND THE TEMPERATURE GAUGE WENT HOT. I PULLED OVER AND CALLED FOR HELP, THEN TRIED TO GO A SMIDGE FURTHER UP THE ROAD. WITHIN 200 YARDS IT CHIMED AGAIN AND THE TEMP WENT HOT. PUT AN ENTIRE JUG OF COOLANT IN AND MY RESCUE DRIVER INFORMED ME THAT THERE WAS A TRAIL OF COOLANT POURING OUT BEHIND ME. THERE IS NO VISIBLE DAMAGE TO THE UNDERSIDE OF THE VEHICLE OR FROM LOOKING AT THE ENGINE WITH THE HOOD UP. WE WERE TOLD THAT DUE TO THE WEATHER (MIDDLE TN) KIA ROADSIDE DOESN'T HAVE ANY TOW TRUCK DRIVERS AVAILABLE, AND NEITHER DID MY INSURANCE COMPANY. A LOCAL TOWING COMPANY IS RETRIEVING MY VEHICLE TOMORROW AND TAKING IT TO THE KIA DEALERSHIP THAT I PURCHASED FROM.

02/20/2021
Components: SERVICE BRAKES
Incident Date: 10/08/2020
Crash: Yes
Fire: No
Vehicle Identification Number: 5XYPG4A35LG******
Summary

THE ABS DOES NOT WORK CORRECTLY. WHEN I CONTACTED KIA THEY SAID THAT THE BRAKES ARE SUPPOSED TO PULSATE MY KIA DOES NOT DO THAT WHEN I HAVE TO SLAM ON MY BRAKES THE BRAKES DO WHAT I CALL SKIP WHERE MY FOOT IS USUALLY PUSHED OFF BRAKES AND STOPS BRAKING COMPLETELY. DUE TO THIS MY FAMILY ALMOST LOST OUR LIVES WHEN I COULD AVOID A DEER THAT RAN OUT INTO THE ROAD WHEN I WAS EVATUCATING FOR HURRICANE DELTA.

01/11/2021
Components: LANE DEPARTURE
Incident Date: 01/10/2021
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A35LG******
Summary

VEHICLE WAS PURCHASED AUG 2020. AS OF JAN 10, 2021 "CHECK BLIND SPOT COLLISION WARNING (BCW) SYSTEM" LIGHT CAME ON ABOUT 6 TIMES. IF THE LIGHT COMES ON WHILE DRIVING, THE VEHICLE FEELS LIKE IT DOWNSHIFTS. LIGHT HAS ALSO COME ON WHILE WAITING FOR A RED LIGHT. THE BCW SYSTEM WAS TURNED OFF THE LAST TWO TIMES THE WARNING LIGHT CAME ON. THE LAST TIME IT CAME ON WAS JAN 10, 2021 AT APPROXIMATELY 10:45PM. I WAS DRIVING ON A CITY STREET. THE BCW SYSTEM WAS TURNED OFF & THERE WERE NO VEHICLES NEXT TO ME. THE TRANSMISSION AGAIN FELT LIKE IT DOWNSHIFTED. I HAVE ATTACHED A PICTURE OF THE WARNING LIGHT THAT CAME ON ON JAN 4, 2021.

11/19/2020
Components: POWER TRAIN
Incident Date: 09/18/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A34LG******
Summary

I BOUGHT THIS CAN BRAND NEW 4/30/20. I NOTICED SMALL ERRATIC STUTTERING IN THE ENGINE WHILE CRUISING AT 30-40 MPH. I WASN'T SURE WHAT IT WAS OR THAT I DID SOMETHING TO CREATE IT. A FRIEND WAS RIDING WITH ME AND SSK WHAT WHAT CAUSING THE ISSUES. I SAID YOU CAN FEEL THAT? I TOOK THE CAR IN IN OCT @ THE FIRST OILD CHANGE 6KMILES ON THE CARE AT THIS POINT. THE DRIVE MODE WOULD BE DIFFERENT EACH STARTING AS WELL. THE DEALERSHIP WAS ABLE TO RECREATE THE ISSUE. THEY RESET THE DRIVE MODES AND SAID THAT SHOULD FIX IT. HERE WE ARE A MTH LATER AT 7K MILES ON THE CAR. ITS STILL HAPPENING AS WELL AS LURCHING WHEN STOPPED. TOOK IT IN TODAY AND THEY SAID THERE'S NOTHING WRONG AND COULD NOT RECREATE IT. FROM WHAT I UNDERSTAND THIS IS AN ONGOING ISSUE THAT THEY DON'T SEEM CONCERNED ABOUT GETTING THE ISSUE RESOLVED. THIS WILL BE MY LAST TIME DEALING WITH A KIA!!!

10/29/2020
Components: POWER TRAIN
Incident Date: 07/15/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPH4A51LG******
Summary

WE PURCHASED THE 2020 SORRENTO V6 WITH THE 8 SPEED AUTOMATIC TRANSMISSION. FROM THE VERY BEGINNING THE TRANSMISSION HAD AN ERRATIC SHIFT WHEN IT WAS COLD. TOOK THE VEHICLE TO THE DEALER AND THEY SAID THEY WERE GOING TO INSTALL A NEW TRANSMISSION IN IT. FOUND OUT WHEN I PICK UP THE VEHICLE UP THAT THEY IN FACT INSTALLED A REBUILT TRANSMISSION, VEHICLE NOW HAS 1100 MILES ON IT. PROBLEM WAS NOT FIXED. TOOK THE VEHICLE BACK AND THE DEALER I WAS INFORMED THAT A KAI REP WAS GOING TO COME OUT AND LOOK AT THE VEHICLE. THAT IS EXACTLY WHAT HE DID HE LOOKED AT THE VEHICLE AND DROVE IT. THE KIA REP THEN DROVE ANOTHER SORRENTO ON THE LOT AND REPORTED BACK THAT MY SORRENTO WAS 'OPERATING AS DESIGNED'. I ALSO DROVE TWO OTHER V6 8 SPEED SORRENTO'S THAT WERE ON THE LOT AND THEY WERE BOTH HAVING THE SAME PROBLEM. IN MY 45 YEARS OF DRIVING I HAVE NEVER HAD A TRANSMISSION BEHAVE LIKE THIS UNLESS THERE WAS A PROBLEM WITH IT. I HAVE ESCALATED THE ISSUE TO THE KIA CUSTOMER CARE CENTER (800) 333-4542. THE CUSTOMER CARE CENTER ARE LIKE LEMMINGS AND ONLY READ BACK TO ME WHAT THE DEALERSHIP AND SO CALLED EXPERT ENTERED IN TO THE SYSTEM. I WAS ADVISED BY THE CUSTOMER CARE REPRESENTATIVE THAT IF I WANTED TO FIX THE PROBLEM MYSELF I COULD DO SO AND IF KIA DID PUT OUT A SERVICE BULLETIN OR RECALL I COULD BE REIMBURSED FOR MY EXPENSES.

08/10/2020
Components: POWER TRAIN
Incident Date: 08/10/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPHDA54LG******
Summary

WHEN CAR IS COLD IT ACTS LIKE IT SKIPS TAKING OFF ON A HILL. ( TRANSMISSION SHIFTS ERRATICALLY) TOOK CAR TO DEALER FOR SERVICE THAT SAID THIS IS NORMAL I THINK IT WILL BE A LOT WORST THIS WINTER WHEN IT GETS REAL COLD AS THE CAR HESITATES WHEN TAKING OFF AND PULLING OUT INTO TRAFFIC

08/02/2020
Components: POWER TRAIN
Incident Date: 06/01/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPG4A56LG******
Summary

TRANSMISSION STUTTERS OR HESITATES WHEN SHIFTING, AND IT IS ESPECIALLY BAD UNTIL THE CAR HAS BEEN DRIVEN FOR AT LEAST 10 MINUTES. IT IS WORST WHEN SHIFTING FROM 1ST TO 2ND AND 2ND TO 3RD. I HAVE ONLY OWNED THE CAR FOR TWO MONTHS AND IT HAS ACTED THIS WAY FROM DAY ONE.

05/28/2020
Components: POWER TRAIN
Incident Date: 04/11/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPKDA57LG******
Summary

THE DAY AFTER I PURCHASE MY NEW KIA I HAD STARTED TO WORK THE MOTOR WAS COLD AND WHEN TRYING TO SHIFT GEARS IT SLIPPING WHEN YOU FIRST STARTED OUT UNTIL MOTOR HAS WARMED UP I TOOK IT BACK TO THE DEALERSHIP AND THEY STAYED TO JUST DRIVE IT UNTIL THE FIRST OIL CHANGE AND THEY WOULD CHECK ON IT THEN I FEEL THAT THE CAR IS GOING BACK DOWN WHEN DRIVING IT. *TR

05/26/2020
Components: POWER TRAIN
Incident Date: 05/26/2020
Crash: No
Fire: No
Vehicle Identification Number: 5XYPH4A5XLG******
Summary

THE TRANSMISSION WILL ACT IN A VERY ERRATIC MANNER WHEN THE CAR IS FIRST DRIVEN AFTER SITTING COLD FOR SEVERAL HOURS. THIS PROBLEM APPEARS WHEN ACCELERATING, AND PERSISTS UNTIL THE CAR HAS BEEN DRIVEN A FEW MILES. *TR

02/23/2020
Components: POWER TRAIN
Incident Date: 10/25/2019
Crash: No
Fire: No
Vehicle Identification Number: 5XYPH4A56LG******
Summary

I HAVE A 2020 KIA SORENTO V6. WHEN THE ENGINE IS COLD OR HAS BEEN SITTING FOR AN HOUR OR SO, THE TRANSMISSION SHIFTS ERRATICALLY BETWEEN 20 AND 40 MPH. WHEN COMING TO A STOP, AT THE SAME SPEED, THE VEHICLE SURGES FORWARD. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 3 TIMES. THEY REPROGRAMED THE TRANSMISSION MODULE 2 TIMES WITH NO IMPROVEMENT. THIS PROBLEM HAPPENS IN ALL 4 DRIVING MODES. I PURCHASED THIS VEHICLE 10-22-2019 AND THE PROBLEM STARTED ABOUT 3 OR 4 DAYS LATER AND CONTINUES THROUGH TODAY 2-23-2020.

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for 2020 KIA SORENTO

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